lilarenate

25 de feb. de 2016

I love my car. I purchased a 2012 GLI in October of 2014 and have been very pleased with it. The buying experience was not bad at all, but I would expect anyone to be on their A-game to make a sale. The experience with the dealership/service center after the purchase is a different story. It seems to be impossible to get a call back, whether to schedule maintenance or to ask a question. I have called and been promised a callback at least five times since the purchase of the vehicle. I have received ZERO callbacks. You have to consistently call them and hope that the person or department that you need can take the call when you need them to. I fully understand that it is impossible to take every call right when it comes in, but I also know that it is completely unprofessional to promise a call back and never make that call. It's to the point where I don't even bother anymore. I had scheduled maintenance done during the summer of 2015 at the service center in Falmouth. The summer months can be hot, so I wore a tank top that day. Both of my arms are thoroughly tattooed (high quality work $$$ too, but that shouldn't make a difference anyways). I received many "looks" from front desk staff, including one of the owner's sons, during that visit; I can only guess that it is because of my tattoos. Even if someone was dirty and dressed in rags, if they spent the $20k (or any amount for that matter) on a car from the dealership like I did, I would expect them to be treated with the utmost respect that any paying customer deserves. The only reason I am giving this review two stars instead of one, is because I was sold a quality vehicle. The dealership gave me a fair price on my trade-in and helped me finance the new vehicle through Chase. To be treated so well when you buy the car, only to be treated so poorly after the purchase is extremely frustrating. I will be doing my scheduled maintenance at a different VW dealership from now on.

Aaron Hatfield

16 de feb. de 2016

We worked with Andy Rogers to buy a new Mazda. After having been to several dealerships, our experience at Morong was fantastic. We will both recommend it to others, and plan on returning if/when we are in the market for a new car again.

partyguy

7 de feb. de 2016

I was very impressed with Morong Falmouth's service people. I had what I considered an emergency (a burned out headlight). They were able to get me in the same day (to accomodate my schedule), I would reccomend Morong Falmouth's service department to everyone.

adg-maine

25 de ene. de 2016

I noted another review that described this dealership as "old-time". This is very apt - the lack of implementation of online tools is emblematic of their overall attitude toward customers. My buying experience back in 2008 was unpleasant, but as long as my car was under warranty I used their service department. Now that I am paying for their ineptitude I am feeling more strongly about my overall experience. I've dealt with cars not ready when promised, cars not washed when picked up, bewildering explanations of service, and a general lack of professionalism (especially compared to the Volvo dealer where I take my other car). Today's experience, though, with a dogmatic service manager named Phil was beyond the pale. After he offering four or five implausible explanations for my rear brakes requiring service before my front brakes did, he admitted that he had no plausible explanation but said that he wasn't going to give away any work. No attempt to contact management, no moving the problem to VW, no attempt to empathize with the customer - just, basically, a shrug of the shoulders and the suggestion (after I lost my temper) that I should pay my bill, leave, and not come back.With a brand in as bad trouble as VW is, you'd think that everyone associated with it would be trying to keep customers rather than alienate them. Not Phil! Not Morong!It is clearly time for Phil to retire, and for me to trade my VW for a different brand. I know that many of you have had good experiences with Morong (I had some, too) realize that at some point in the future you will experience the intransigence and bad customer service (and, possibly, dishonesty) that I did - it is waiting for you down the line. Frankly, I was shocked.

Marcy & Brian

9 de ene. de 2016

We recently purchased both a new Audi and a used vehicle for our teenage daughter. Greg Copenhagen was great to work with; making our purchases very easy. There was no pressure to buy, he listened, paid attention to the needs of our large family and was very patient with us when we tried and retried several vehicles before making a final decision. After purchasing our Audi we went back and discussed purchasing a used vehicle for our daughter. Again, no pressure to buy. He knew what we were looking for and kept us updated when a vehicle came in that he knew we'd be interested in. Eliminating the hassle of having to check/research on a daily/weekly basis. Thank you, Greg! We will be back!

Mary Kearns

9 de ene. de 2016

What an great sales experience! Everyone was so helpful. I was turned down from my own credit union as well as a few other dealer. Morong was the only place willing to help me. I was able to get into the VW Touareg I wanted. I highly suggest you come here!

mary413

8 de ene. de 2016

What an great sales experience! Everyone was so helpful. I was turned down from my own credit union as well as a few other dealers. Morong was the only place willing to help me. I was able to get into the VW Tiguan I wanted. I highly suggest you come here!

cjfarnsworth

4 de ene. de 2016

I want to thank Andy at Morong Falmouth for making my car buying experience so easy. As I jumped back and forth between models he knew what I needed before I did! Thank you Andy for telling me to consider the Mazda CX-5, it's perfect for me.

Mike

2 de dic. de 2015

Started with an internet search that resulted in an e-mail response by Morong. This continued with a dialogue, by e-mail, with Scott. We decide to meet Scott which resulted in our leasing a 2016 Jetta Sport. Best Car leasing / Buying experience yet.

Jennifer

13 de oct. de 2015

I was in a car accident and needed a new car and found one on Morong Falmouth's site and I wanted it. It was a pretty easy sale for them. Big mistake. Andy was the opitomy of a fast talking salesman and didn't come through with what he promised. This was back on August 22nd and I was promised a second key, websites, and some ideas to fix the rip in the seat. I don't want anything but my second key. Who sells a car with one key? They apparently do. It is now October 13th, I have been checking in every few weeks and I was apparently forgotten about since I have to keep calling for it. I have gotten attitude when all I want is a second key. It's been 2 months and I am not being up to date with what's going on. This is absurd. It shouldnt take this long for a key. I have never been treated like this. I have bought a lot of cars and this is the worst dealership yet. I will never buy from here again or recommend it. Worst experience ever.

EmmaP

4 de jun. de 2015

I had been looking or a first car for over a year and finally settled on a 2015 VW Beetle Classic. After hours of research I found the best deal I had ever seen on their website. I quickly called with my mother and we spent the next few days talking about prices, and they were so nice! We live in northern Maine so we decided to pick it up in two weeks. In our final phone call I mentioned that I had prom that weekend so I would pick in up in early June, they were so amazing that he said he would drive it up to my small town the next day. I had my car for prom and couldn't be happier with my experience.

JamesA

8 de may. de 2015

Melissa at Morong Falmouth made the whole buying process easy, fast and stress free. Everything was addressed professionally and I left with a great car in just over 3 hours. Would highly recommend this dealership.

Ben

9 de abr. de 2015

I recently purchased a second vehicle from Morong Falmouth Mazda and I received the same excellent customer service that I had experienced with my previous purchase. Andy Rogers and all of the staff that I encountered at Morong work to remove stress from the experience of buying a new vehicle. I will continue to recommend this dealership to my friends and family.

Katherine

31 de mar. de 2015

After months of searching for used cars and exploring different lease options where advertised deals never seemed to materialize in reality, my husband and I were feeling a great deal of fatigue and more than a little frustration in our search to replace our old Subaru. We had just missed what seemed like several great deals on used cars listed at Morong (we learned quickly that car might only last a few hours because people like us who were searching were really keeping up with new listings and knew a great deal when they saw one) but were lucky enough to catch a new listing on a Volvo XC-90 early. I began with a quick internet chat to confirm that the vehicle was still available and got a very prompt follow-up call from Andy Rodgers. He was bright, professional, personable and direct - what a breath of fresh air! Andy arranged and almost immediate test-drive and took a considerable amount of time to answer all of our questions both patiently and very competently. We made a deposit on the spot. The rest of our transaction was smooth and efficient and just as importantly, straightforward. When Andy said he would do something, he followed through quickly, thoroughly and cheerfully. We very much enjoyed all of our interactions with him and appreciated his level of knowledge, professionalism and genuine friendliness.

Jwoods2012

30 de mar. de 2015

Friendly people nice calm atmosphere. Went in looking to get rid of my jeep and get a good deal on a new Audi and that's exactly what happened.

robert

29 de mar. de 2015

I enjoyed the entire experience in my lease of a new 2015 Jetta SE. John Phillips was knowledgable and affable. I am 62 years of age and I can say, unqualifiedly, that John is the best car salesperson I have yet encountered. Love the car, too.

Dee

22 de mar. de 2015

This my third Audi and I'm loving it every bit as the first two.Andy Rogers, who handled our purchase, was a pleasure to work with. He had extensive know of the car and great people skills.When it came to financing, Matt Sowles of Morong was able to get a rate and terms that beat our credit union's best terms. From start to finish, our experience at Morong was first rate.Thank you, Morong.

alpadula

21 de mar. de 2015

Enjoyed my dealing with John Phillips. However I thought the price set on my 2004 VWWagon turn-in was cruelly low. $2500---you've got to be kidding! I think Morong owes me some bread! Now that it's sold I would love to know the price the buyer got. Sincerely, Alfred PadulaPS: I love my 2012 VW!

alnmac

20 de mar. de 2015

Low pressure and high quality all around. Jeff is a very nice guy to work with. He's very professional and has a thorough knowledge of all of the cars he sells.

Kyleefrancois

20 de mar. de 2015

I would recommend Morong to anyone looking to purchase! John was great to work with and I will be back for future purchases! Thank you!

mb

1 de mar. de 2015

I have been a subaru person and had planned to buy another but when Andy Rogers let me test drive the new Jetta and Golf, I was interested then he gave me all the info I could need, very neatly presented, to determine which would be the best car for me. Andy and the Morong staff were helpful, quick and very thorough when explaining everything. I would highly recommend Morong if your interested in a low pressure, informative car buying experience.

jlee717

25 de feb. de 2015

Purchased my dream car from Andy Rogers last night. Andy was a consummate professional - attentive, knowledgeable, and genuinely cared about his customer and getting me into the car I wanted. I would recommend Andy and all the folks at Morong to anyone buying a new vehicle!

Warren & BJ Bullock

23 de feb. de 2015

I don't know where to begin but this truly was the best experience I have ever had! Andy Rogers was outstanding in patience (from when I met him on my first visit to Morong until the time I actually purchased a vehicle was three months) We considered different vehicles as well as lease vs. purchase He was extremely knowledgeable about each vehicle and took time to explain all the financing options. He is a genuine individual who did not put pressure on, but worked very hard to do everything right. He did all these things while clearly juggling many priorities at work - but he always made us feel as though we were still the only focus he had. Because of his naturally sincere manner, I decided that I would buy my next vehicle from him and three months later, it all came together. He went above and beyond in every aspect of the process from beginning to end.. I can't say enough good about Andy - he is a natural and works harder than anyone we've encountered in 35 plus years of buying cars. Two other outstanding employees we dealt with were Parker and David for the financing part. They too did not make us feel pressured or rushed in any way, These individuals make you want to do business with Morong. They made certain we were happy with our choice - they didn't just try to make the sale. I also have to say the detailing of the 2012 Toureg was perfect - it looked like a brand new vehicle the night we picked it up - it was beautiful and I'm very particular so that was important to me! We are extremely happy with the Toureg - it is everything Andy said it would be - it is solid, fun to drive, great in the snow, and very much a luxury vehicle. I can't thank Andy enough, and I have sung his praises to many friends and will continue to do so if anyone I know is in the market for a vehicle. Morong is very fortunate to have him represent them.

seburke

22 de feb. de 2015

I wanted to express my appreciation for the consistently friendly service and advice that I received from Andy Rogers at Morong Falmouth. Andy's priority was obviously helping me to have all my expectations met, to the point that I trusted him as I would a family member. I'm thankful that he was my salesperson and the Morong gave him the freedom to put the customer first. I plan on continuing my relationship with Andy when I need to make my next purchase. Thanks for everything Andy.

seburke

22 de feb. de 2015

I wanted to express my appreciation for the consistently friendly service and advice that I received from Andy Rogers at Morong Falmouth. Andy's priority was obviously helping me to have all my expectations met, to the point that I trusted him as I would a family member. I'm thankful that he was my salesperson and that Morong gave him the freedom to put the customer first. I plan on continuing my relationship with Andy when I need to make my next purchase. Thanks for everything Andy.

PatCar04074

21 de feb. de 2015

I don't want to bore anyone with the backstory - but let's just say we did our homework this time around when considering a vehicle purchase. We visited many dealerships- we held a firm budget - and we wanted to come out of this process with a new vehicle and feeling like we got a great deal. That is exactly what I got from the Morong Falmouth team. We leased a 2015 Tiguan, and from the first meeting with Andy through driving off with our new vehicle all I can say is that I enjoyed every aspect of it. I whole heartedly did not think "enjoyable experience" and "car buying" could EVER go together. That was before I met the Morong team. Andy is the most genuine car salesman I have had the pleasure of dealing with. He is as professional and straight forward and polite as one can be. He made sure the vehicle was the right fit first and foremost, and then made sure the pricing was going to work. He had no interest in selling us any car except the one that we would be most happy with. Once we knew the Tiguan was that car, he worked with Anne Cote to make sure we were in our budget. From a buyers perspective I think we went in pretty firm with our expectations. They did not judge us for being aggressive as most dealership do. They just worked with us. They took the approach that "if we can make this work, we will." And they did. I can not speak highly enough on the work Andy did to help us out. And also, Anne Cote was fantastic to deal with. I have not met a sales manager that I felt actually cared about the customer. But she does and it's transparent in her interactions. There is nothing fake about her. Again, I was very skeptical as we started to explore a new vehicle. I used to laugh at commercials where customers say they had "fun" buying a car. However I can consider myself lucky to have dealt with Morong this time around. I truly enjoyed the experience. It was stress free and I got a very good deal - and I met two fantastic folks along the way. I only hope more folks will go to Morong to enjoy the same experience.

Newjettadriver

14 de ene. de 2015

This was a wonderful place to purchase my first VW! Andy was great and would recommend this dealer to anyone.

Alfonso

10 de dic. de 2014

I bought a Tiguan 3 months ago and the only thing I can say is that the service was excelent. First with the inicial information that Andy gave to me, and after that with Parker that found the best way to buy the car. Great experience.

David Call

29 de oct. de 2014

Great Sales team knowledge, We got a good deal but we cam prepared, know what the market was in the whole country. Not the best deal but saved us a lot of traveling. To early on service, we hope as good . Love the TDI , more then enough power and great on mileage. VW Passat SE, love it.

bjstick

23 de ago. de 2014

I reached out to Parker Sowles at this dealership on Thursday morning about a Volkswagen Golf and scheduled a test drive for that afternoon on my way home from work. I had previously done my research so I knew what I wanted and as long as the trade-in price on my current car was in the ballpark I had every intention of purchasing.I showed up in the evening, test drove the car, and agreed to purchase it shortly thereafter. Due to it being late in the day I suggested we sign whatever needs to be signed to bind the purchase and then finish the paperwork the following day. I told Andy what kind of financing I could get through my credit union and gave them the chance to beat it, which Matt Sowles was able to do. I came back the next day, finished up the paperwork in a few minutes, and after a thorough explanation of the car by Andy Rogers I was happily on my way. I was never pressured by anyone and felt generally appreciated by the entire staff. There wasn't any of that fake salesmanship to get my money, they wanted my business and wanted me to be sure that I wanted to give it to them. A great experience all around and I have no doubt where I'll go first the the next time I'm in the market for a Volkswagen.

Tim S.

18 de ago. de 2014

I just purchased my fifth new vehicle from the Morong dealership in Falmouth, Maine. Once again I had an absolutely terrific experience. My new car ( an Opera Red 2104 Passat SE, TSI w/5 speed manual ) is actually the 27th new vehicle I've purchased in my 45 years of driving. As a "car guy", who drives 3-4 times the average annual mileage of most drivers, I've clearly had plenty of experience with automobile dealerships over the years. I can state categorically that my experience at the Morong Falmouth dealership has been consistently excellent. The facility is spotless and up to date. The sales and service staff are unfailingly knowledgable, personable, prompt, fair and efficient. I've enthusiastically recommended this dealership many times in the past and will continue to do so in the future. In my opinion Morong's in Falmouth is exactly what a car dealership should be!

Dan

14 de ago. de 2014

Andy Rogers at Morong Falmouth was one of the most helpful dealership employees I've ever worked with. From deciding on the right vehicle, to cost analysis, final sale, and vehicle tutorial, every step was smooth and first class. Thanks for the awesome car and experience!

Michelle

6 de ago. de 2014

Andy and Steve on the Internet Team worked very hard on getting me into the exact car I wanted and kept me in the price range I had requested. I wasn't even fully committed to buying a new car but Andy presented me with an offer I couldn't refuse. I am a loyal VW driver and wouldn't buy from anyone other than Morong in the future. I am a hard customer to please and I walked away feeling great about every aspect of this experience.

CReed

5 de ago. de 2014

After coming from another dealership where I had a horrible experience, I found Morong very welcoming. The building was very clean with an excellent place for my kids to play. I was able to take the car for a long test drive, to really feel it out. Once I decided it was what I wanted, I was worried because our credit wasn't the best. The guys at Morong worked hard to get us an amazingly low rate and we were able to get the car. Highly recommend this dealership!

Ed Mannke

31 de jul. de 2014

It started with a couple of questions I had on a couple of used cars, I worked with Andy Rodgers from the Internet team. Andy was awesome, he was very knowledgeable and honest when answering my questions. The chat with Andy online is what lead me to visit the dealership in person. Meeting Andy and the Internet team was a joy. After answering lots of my questions we ended up purchasing a 2014 Ford Taurus SHO from Andy. I have purchased a lot of cars in my time and I have not met a salesperson that compares to Andy. I will be highly recommending Morong to family and friends, not because of the car we bought (which we love) but because of the sales staff at Morong. Thanks again Andy and the Internet team.

OhioAndy

20 de jul. de 2014

My most recent interaction with Morong VW Falmouth was to buy a certified VW Golf TDI. I worked with Andy Rogers in the internet department, and highly recommend anyone considering a car work through him or the rest of the internet team (Steve Giftos, Parker Sowles; it's too bad they're tucked away in a back corner of the building!). Andy provided truly excellent customer service, including picking me up at my office twice in the same day due to my schedule of meetings, and Matt Sowles (finance) ensured the time I was able to be at the dealership was used wisely. All the details fell easily together for a seamless process and timely same-day transaction. Andy made sure I was comfortable with the entire process, from transparency of financing details and paperwork, through to the car's actual functionality, buttons, and phone/Bluetooth connectivity. Overall, the customer service from Andy and Matt was a welcome change from historical interactions experienced at other Maine dealerships (VW or otherwise).

Mad for Miatas

25 de jun. de 2014

Was looking for a used Mazda Miata on line and found an unbelievably low mileage model. Called and agreed to come up (from out of state ) for a test drive with an agreed upon price. Came up with a cashiers check and found every thing they had said was true, car was better than I expected. No hassels, no pressure, just a friendly atmosphere of people who appreciate performance cars, whether you are buying a Miata or a Porsche. Truely the best dealership I have ever worked with.

Allen

8 de jun. de 2014

It might seem strange to speak of "working with" a car salesman, but that's what if felt like with Steve Giftos at Morong Falmouth (Maine). Steve helped us reach the price we wanted to pay without having to do any of the traditional bargaining gambits. He was especially focused on making sure we understood everything we needed to know about the Jetta diesel we purchased. All in all, an enjoyable experience leading to the excitement of our new car.

Nancy Walkenford

1 de jun. de 2014

I have a past history with Morong-Falmouth! I purchased my first Jetta from Morong-Falmouth in the 1980's-it was a 4 door sedan and a lovely shade of blue. I loved that car, but eventually passed it on to my step daughter, when I purchased another Jetta. A lovely color called Sequoia Green! Approx. one month ago, I dropped into Morong-Falmouth where I spoke with Parker Sowles; who then suggested I drive a Jetta and a Passat. I fell in love with the Passat, but decided to discuss the purchase of the car with my husband. I was hesitant because of the cost. We returned to Morong-Falmouth where we discussed a Jetta and a Passat with Steve Giftosl He, as well as Parker, treated us with courtesy and patience (we are in our 70s) as well as everyone we met at Morongs. I couldn't find my drivers license and was embarrassed, but Steve was very diplomatic and patient about my problem, which was eventually solved. So, the entire time Parker, Steve and Matt Sowles were very encouraging during the process of my purchasing the car. I would highly recommend Morong-Falmouth to any one who is interested in purchasing a car. Sincerely, Nancy Walkenford

Dave B.

20 de may. de 2014

Steve and Andy went over and above the call of duty. We purchased a 2005 Toyota Corolla which had the studded snow tires still on them. They contacted the former owner and was able to get the summer tires back. It was very easy and enjoyable process overall. I would highly recommend the internet team at Morong.

jetta lover

20 de may. de 2014

Steve and Andy made the purchase of my new Jetta sedan smooth and easy. Both are extremely friendly and accomodating, and answered all my questions. Steve worked hard to get me the price I wanted for my trade in, and to get me the price I was willing to pay for the Jetta. I would definetly recommend them to anyone looking at VW's.

Michael B.

6 de may. de 2014

I am from German and very picky about quality and service. My experience with Phil was great. He was not pushing nor trying to force me into a contract like many other dealers try to do like: if you sign today, this is the deal. He was a gentleman, answering my questions, giving me solutions and providing all information I was interested in. Negotiation belongs to the business but in the end I had the price I wanted. This is the way to have a wonderful buying experience. Plus, I drive an VW again. What else fits a German?!

John Mitchell

24 de abr. de 2014

Excellent experience - dealer called me within 15 minutes of my inquiry, set an appointment in 2 hrs, bought the car 1.5 hrs. later. Car was as advertised, in excellent shape, salesman (Andy) was knowledgeable, helpful and, other than a slight administrative delay,all went very smoothly.

Joel S

22 de abr. de 2014

My buying experience started with a chat through the Morong website that resulted in an immediate phone call from Andy with information. He answered a few of my questions and we set an appointment set for 8 a.m. on a Saturday morning. When I showed up, Andy was completely prepared for our meeting and had the car ready for a test drive. My offer under the average price (I did my own research through Consumer Reports and checked with several other dealers) was accepted after only one go round of negotiations and the vehicle was delivered by Noon. My total time commitment for test drive, paperwork and delivery was under 4 hours! What a time saver!!

R Dubay

10 de abr. de 2014

You helped my Aunt & Uncle into a car that really fits them well. And you for VERY understanding on there needs. Great Job !!!! *********

Sharon

9 de abr. de 2014

Jake Couch was the person that helped me with my search for a used Audi. He was thoughtful, clear and respectful of my time. Never before have I felt so comfortable at an automobile dealership. Be sure to ask for Jake when you visit Morong-Falmouth.

vdub710

8 de abr. de 2014

Morong VW in Falmouth ripped me off multiple times. They lied about my brakes and tried to get me to replace them. A second opinion proved they were lying. 9 month later I got two brake pads replaced, not the full brakes & struts Morong said I needed to replace "right away".I then brought my VW in for a warranty recall. Two weekend after they did it my car died in the middle of nowhere, have to be towed 100 miles and they found that parts were mysteriously missing from the car.Avoid this shop at all costs!

jaredbmayer

31 de mar. de 2014

Incredibly friendly, low pressure attitude here. They really took care of us, and we have zero complaints. We were treated very well by everyone, and I'd highly recommend Phil Chouinard as your salesman and Dave Hellin as your finance manager. Even after our paperwork was signed, Phil took time with us to show us all the gadgetry of the new vehicle so we could enjoy it. They cleaned the car very well and it runs great! No worries at all.

Love my new ride!

26 de mar. de 2014

I shopped online and found the perfect car at morong.com...I sent an email to the Internet Team on Sunday night and first thing on Monday, I received a call from Steve. His friendly and professional demeanor set my mind at ease. I set up a test drive for the end of the day and drove away with my new, used BMW! The car I have always wanted, but never thought would be in reach...The Morong Team made it happen with low interest rate and comfortable payments. The thought of buying a car was intimidating, but everyone was so helpful, and answered all my questions, no matter how silly! This is the second vehicle I have purchased from Morong and definitely will return when I need another vehicle! Great family business with excellent customer service! Even after the sale, I received emails from the Team letting me know they are available for any questions or assistance I need. How can you beat that!

TDI

7 de mar. de 2014

The internet team was extremely helpful in my first car buying experience. Any questions or concerns were explained in detail and very helpful. I would recommend this dealer to any friend or relative. I had a small problem after my purchase with the vehicle and the service center has been most helpful and correcting the issue.

tmcken35

7 de mar. de 2014

The price was lower than any other dealership. The customer service was outstanding. Attention to detail was a plus. I could not be happier with deciding to conduct business with Mrong Falmouth. Highly recommend the internet team there.

Ksowada

16 de feb. de 2014

Went in with my husband and son this weekend in search of a new car. The salesmen and woman were phenomenal. Very informative and personable. I was able to get a good value for a great car, without going broke! Highly recommend this dealership.

LBJ

7 de feb. de 2014

My wife and I recently purchased a used car from this dealership and although we were not shopping high end, the service we received certainly was. Everybody we encountered were extremely professional and accommodating to our family's needs. We have quite a lot of experience with car dealerships and would wholeheartedly recommend this no nonsense, straight talking dealership to anyone who's looking for a new or used vehicle.

Mike Wallace

1 de feb. de 2014

Morong-Falmouth is wonderful. My previous experiences with automotive dealerships had harden my view of them as adversarial, gatekeepers to a particular car I might want to purchase at a reasonable price. Not to diminish real cases of PTSD, however, I seem to be triggered from my times at other dealerships in both Maine and the D.C. area. Having been held hostage on high pressure sales floors where every option and item has be be run by, and signed off on by a manger at a elevated platform overlooking the staff. Seriously? My experience at Morong-Falmouth was nothing like that! I worked with Jake, who really impressed me he worked to locate a reliable used van for my family. Jake, while being extremely considerate of my time, couldn't save himself from sharing his enthusiasm for the VWs and Audis that headline at the dealership. What surprised me was his care to learning the features and intricacies of the used vehicles he lined up for our test drives. Jake loves cars. We would talk about the price and value of each option. I would have a concern and he would see what kind of deal would work with his manager. One time into the other office was all it took. I could tell Jake had come back to me with the absolute best offer possible. We had a deal on a one vehicle lined up when my stepson noticed one of their seemingly frequent price drops on another. Jake was only too happy to change gears, even if it meant at times following me and my three year old around the dealerships play area. I would honestly say that Jake and Morong-Falmouth were my friends in the car buy process by the time we signed the papers on a newer model preowed Sienna for an awesome price.

Bob C

21 de ene. de 2014

I found a vehicle online and contacted the dealership via email. I was contacted immediately by Steve and set up an appointment to check out the car, made a nice no hassle deal.I'm very happy!! Thanks

Aschair

3 de ene. de 2014

Morong Falmouth is great, and Parker was very helpful, informative and patient! I highly recommend coming to him for your next car purchase.

Leslie

16 de dic. de 2013

I am a life-long VW/Audi owner and I had been looking for a replacement of my A4 for several months. I had a hard time deciding and finding what I wanted (a manual S4 or V6 Q5) and really wondering if I was ready to give up my A4. I was a little reluctant of buying a Porsche because of the distance I am from Morong service (90 miles), but I decided to give it try and ended up test driving a few used Cayennes at Morong. The test driving and deciding spanned several months in which Parker and Steve were fabulous to work with and the email communication was great. Their patience was much appreciated as I finally decided a Porsche Cayenne was for me. They were easy to work with making the buying experience very good. I had an overall great experience at Morong and can see myself buying there in the future.

Patrick

12 de dic. de 2013

I was shopping for the right car for months. After lots of research I decided I wanted a GTI. Jake was very helpful had great information. Based on the info I learned at Morong, I decided to buy a new car and have been very satisfied with the purchase. Jake was great. He followed-up with me to make sure the car was perfect on several occasions and made sure I was happy months after the sale. The service department was professional and courteous. Ask for Jake!

Suzanne

11 de dic. de 2013

I found a vehicle online and contacted the dealership thru email. I was contacted immediately by Steve and set up an appointment to check out the car which was just traded in. All of the gentlemen were friendly, informative and the entire experience was excellent. My husband and I would highly recommend this dealership.

Chris Neagle

9 de dic. de 2013

I have been a customer for 35+ years. Morong VW continues to provide a great sales and service experience..

mayhem

9 de dic. de 2013

I was amazed, well worth the 2 hour drive. They were able to get me what I wanted and a lower apr. I will never go anywhere else for a car. Thank you Ted

Manual T. Only

3 de dic. de 2013

I recently purchased a 2011 Manual Transmission A4 from the Morong Internet Team (Parker and Steve). Both gentlemen worked hard to find me the car I wanted and were informative and responsive to all of my queries regarding vehicle availability and features, etc. Highly recommended.

Victor

28 de nov. de 2013

We had hands on assistance to make our purchase a pleasure. We went through internet sales and it was a great opening to get us in the dealership. Once there our sales rep was a real gentleman. Parker had a great understanding of the dealership products and took the time and energy needed to complete a sale.

Jenn

22 de nov. de 2013

We came to Morong because I had a great experience w/ a purchase about 4 yrs. ago. We have been to MANY other dealerships in the area, and it's pretty common for us to pass up a car because of the way the sales reps tend to handle things. Our sales rep at Morong, Jake, was great- went out of his way to answer our questions and make sure we were getting what we wanted, AND what we wanted to pay. We ended up buying 2 vehicles in one sale, and would definitely come back to Morong in the future.

now a Mazda fan

21 de nov. de 2013

I love my new Mazda3 Hatchback! Jake Couch is a great representative for Morong as he is very pleasant, helpful, and knowledgeable about the car. He helped me overcome my panic at all the new technology and made sure that I was comfortable driving the car. I felt like I had his full attention and can call at any point with questions. I had been to several other dealerships and I found Morong refreshing and a welcome change from some of the other dealerships. I had a tour of the service area and found the service staff equally welcoming. Also, I loved seeing all the restored VWs....

Doug and Betty

20 de nov. de 2013

After owning a Boxter since 2003, we felt the time had come for a change. We returned to Morong for what turned out to be our final Porsche service ( great service dept.) and met Jake Couch across Rte. 1 in the sales area. Jake made the car buying experience more than pleasant. We tried several VW models until Jake pointed out an EOS. His knowledge of all the cars we tried was exceptional. The give and take of the trade process never became testy. We ageed on a price and painlessly set up the remaining financing details. By the time all this was done we were at home 200 miles away. Jake delivered the car to our home on his day off and spent over an hour helping us become familiar with the many amazing, but unfamiliar to us,features of the EOS. He took our trade-in back to Falmouth and has continued to educate us remotely and answer any concerns we have had. Our experience at Morongs was outstanding and I am certain Jake couch was the main reason for it.

Happy Red CX5 owner

20 de nov. de 2013

Jake Couch and others at Morong-Falmouth made our recent purchase of a new 2014 Mazda CX5 a very easy and pleasant experience. Jake search for and found the exact car I wanted and then kept me informed while waiting for it to arrive and then be prepped for my pickup. He took time to show us the many new features in the technology package. I would definitely recommend him and the dealership to others.

Carrina

20 de nov. de 2013

Go see Jake Couch! Friendly, informative, and low pressure!! Great experience!!

Justin

19 de nov. de 2013

We purchased a Jetta Sportwagen at the end of August 2013. Jake at Morong was able to offer us a price thousands of dollars under what our local dealer could, and Morong gave us a much better price for our trade. It was a busy weekend at the dealership, and it took several hours to complete the purchase, but everyone was very polite, and they even had decent food for customers who were there through dinner. They were able to get exactly the car we wanted, answer all of our questions, and offered pricing that was both competitive and transparent.

HappyCustomer

19 de nov. de 2013

My wife worked with Steve from Internet Sales on the recent purchase of our Passat. Steve is knowledgeable and approachable, without pressuring his customers. He is available for questions after purchase and goes out of his way to continually support our needs. The Passat is an outstanding vehicle that goes above and beyond our expectations.

Captain Patty

19 de nov. de 2013

My experience with Jake at Morong Falmouth was excellent. He knows the product and worked hard to make sure all my questions were addressed, both about the car and the process for leasing. This was especially appreciated given my newness to the leasing vs. buying discussion, and my return after many years to the Volkswagen family of cars. All things considered, a great experience.

Portland Resident

19 de nov. de 2013

I really want to say that Jake Couch really went above and beyond all of my expectations. He was polite, listened to my needs and I feel that he was able to get me the best deal possible on my new Jetta. Plus, he wasn't bad to look at either. If you need a vehicle, run, don't walk to see Jake at Morong.

Angela

19 de nov. de 2013

Steve from the Morong Internet team was outstanding to work with. He went out of the way to facilitate a smooth, speedy transaction. Since the purchase of our vehicle, he has made himself available to us for questions, assistance in service checks, etc. We truly appreciate him, and Morong, and most certainly would return to buy a vehicle from them again!

Jarey

18 de nov. de 2013

I was in the market for a new Passat and Phil Chouinard helped me. He was very knowledgeable about VWs and was able to make me a great deal! Thanks again. I would definitely buy another vehicle from Phil and Morong Falmouth.

David C.

14 de nov. de 2013

we worked with Phil Chouinard to purchase our new car from Morong's Falmouth - a great experience all around, no pressure and very helpful!

Richard Dzifah

11 de nov. de 2013

I gave these guys a when I spotted a car they had on sale online with a marked down price on a Saturday. I called the next Monday and a pleasant voice identified himself as Phil Chouinard. He explained into detail all I needed about the car that I was interested. it was a good bargain and we agreed on a commitment. He was quick in supplying the required information that the bank needed and was in touch with me confirming and reconfirming with me all the necessary information with me. The next day, Tuesday, I drove over from Massachusetts to Falmouth Maine to take possession of my vehicle, an Audi. It was the smoothest transaction ever. My friend was happy at the cordial treatment and the bargain I got and was allover their lot inspecting cars and making notes for future buys. I definitely will recommend Morong Falmouth to new and used car buyers. And Maine is such a clean and attractive state to drive in so go check them out.

Loving Maine

7 de nov. de 2013

I recently purchased a used car at Morong, and highly recommend their Internet and financing team. Things went forward quickly, all my questions were answered promptly, and I feel confident that I purchased a high quality vehicle at a good price. Steve, Parker, Andy, and Sean were all so helpful. Buying a car is usually a stressful process for me, but this was the smoothest I've experienced. I will be a customer again in the future.

Michael Dunnington

7 de nov. de 2013

I bought my 2013 VW Jetta sportwagen at Morong from Parker Sowles, and I couldn't be happier with the entire experience. Since I was buying new, I had the opportunity to compare the exact same car at different dealerships around southern Maine and New Hampshire. The reason I bought at Morong was because of Parker. His friendly, knowledgeable and relaxed sales style really made the buying process enjoyable. He developed a great personal relationship with me, and was always available to answer any of my questions. He made sure I was completely satisfied with my purchase, and I was especially impressed with his attention to detail. When I went to pick up my new VW, he noticed some "lot damage" on the rear bumper. He insisted I bring the car back and have the minor damage fixed, which I did. It was fantastic service, and I plan on returning to Parker for my next purchase.

Vin Diesel

6 de nov. de 2013

I was very happy to purchase my new TDI Passat from Parker and Steve. I ended up ordering my new car to get exactly what I wanted. They kept me informed along the entire process, and I couldn't be happier. I never felt pressured, and the facility is beautiful. I'll be keeping this vehicle - named Vin - a long time. Thanks for letting me be part of this family.

KristenS.

6 de nov. de 2013

I wanted to mention Parker Sowles...he was an excellent and thorough salesman. We really appreciated the time he spent teaching us about our new Mazda CX-9. It was late at night when we got there and he stayed late to show us all the bells and whistles of the car. He went above and beyond.

Kristen Sowada

5 de nov. de 2013

I highly recommend Morong Falmouth for any and all people looking to buy and new, used or lease. I have bought four cars from them because they continue to be knowledgeable, friendly, and consistant. Did I mention the prices are ALWAYS better than other dealerships I compared rates to? I went into other local dealerships in Greater Portland area to see if I could find the best price and what I ended up finding out, was that Morong actually offered the most affordable prices. I like how this is a smaller family business because when I go there I feel like I am family, and not just another number (the way I felt when shopping around at other dealerships).

Michele

5 de nov. de 2013

When I purchased my Mazda from Morong it was a pleasant process. I shopped several dealers before deciding to wait for the new model year to arrive. During that wait (a couple of months) some of the other dealers bombarded me with annoying automatic emails, but when the guys at Morong sent emails they were obviously not canned, but instead written specifically to my needs, updating me about the new model's ETA. When the new cars finally arrived they got me the exact model and color I asked for. And, they even followed up a few days later just to see if I had any questions or problems. Totally professional, no games, no pressure.

Robbie W.

30 de oct. de 2013

Had a great experience with Steve. He didn't pressure me, didn't call me dozens of times, stayed timely with follow up through the whole buying process. Dave the business manager did a great job getting me into the first time buyer financing. Everyone was patient and answered all my questions. Will definitely come back when I'm ready for an upgrade. Thanks for making my first car buying experience so easy!

tymkpr

28 de oct. de 2013

Both members of the internet team, Parker and Steve, were extremely courteous and knowledgeable. Beginning the process over the internet saved trips to Falmouth and got us to a point that we were ready to do the deal. i was treated fairly and received what I feel was a very good deal on a used vehicle. I would recommend the dealership to anyone looking for a new or used vehicle.

Tom R

17 de oct. de 2013

Parker and Sean were very helpful throughout the process. The whole process was seamless. Thanks

Carol and David

4 de oct. de 2013

We found a vehicle that we really wanted on their lot so I emailed them to tell me more about it. They were prompt emailing me back and when I went in to further investigate the vehicle I was taken back to the Internet Team of Steve and Parker who immediately got all my information and made the deal happen. No long waiting and very up front and honest. We couldn't be happier with the whole experience and the car. This way of doing business is a great thought out idea by Morong's.

kendra..........still smiling

3 de oct. de 2013

they could of not done more for me to end up with my new vw bug. they even delivered it to my door which was 144 miles away at 8.30pm .thanks Steve and Parker

peterlafond

24 de sep. de 2013

Morong was courteous, responsive, and professional. Our price negotiations were fair and efficient, and we quickly arrived at an acceptable price. I used USAA as a pricing service, and then negotiated from there. When we picked up the car we got a thorough overview and the delare answered all our questions. Generally, this is how busy people with a premium on thier time want to buy a car- professionally and quickly, and Morong understood that and was thoroughly professional

brynally

22 de jun. de 2013

Parker was great to work with, he went over and beyond to help me get the price just right. I definitely look forward to purchasing my next car from him.The people behind the scenes were great also, the vehicle was impeccably clean. Another positive note is he was easy to communicate with and always returned my calls pretty fast.Great dealership!

scrivo

20 de jun. de 2013

Everyone I came in contact with at Morong was very professional, friendly, and helpful. From my initial email to my telephone negotiations, to formalizing an offer and picking up the car and filling out the paperwork I felt like I was treated respectfully. Although I was nervous about buying a car sight unseen from more than 300 miles away, I found the process was without a problem and likely went better than had a purchased someplace nearby. The other Mazda dealerships I contacted were less helpful generally and the closest one to me was actually rude the one time I stopped by looking for a model I was interested in. Morong is worth the trip for those searching from a distance on the web, and for those who already live nearby- I am jealous! I won't be able to see them for my scheduled servicing!

Linda F.

19 de jun. de 2013

I found the exact car I was looking for on cars.com and it was in Maine. I wasn't thrilled with the idea of buying a car over long distance but there were very few of these models around so I reached out to the sales team at Morong. Everyone there was incredibly helpful and friendly. No hard sales. No pushiness. Just easy-going guys who know their business and want to help get you the car you want. So I drove more than 600 miles in one day to pick up my car! It was worth it!

ttomany

26 de may. de 2013

A no pressure sales approach. Given options and variety of vehicles to choose from. Did not feel rushed or buy now approach. Once decided, vehicle not in their inventory, but found one with another dealer and had it the next day. Very competitive in pricing. Best car purchase experience I have had.

Passat girl

25 de may. de 2013

We had a particular car and price in mind and Mike Duclos went the extra mile to help us the car we wanted. Thanks agian for all your help.

Maine resident

22 de may. de 2013

Old time in the sense of "wheeler dealer". We went to Boston to buy our car because of the nonsense involved during an attempted purchase. They made the process way more complicated than it needed to be.

fjbslb

15 de abr. de 2013

Asked the Morong internet sales team to find a used Porsche Cayenne. Said they were working on it by calling Porsche Financial. Two weeks go by and nothing from them. Contacted a local dealer who finds exotic cars and within 3 hours found 140 used Cayennes, which included cars from Porsche financial. Needless to say I still gave Morong the first chance at a sale, but stipulated I needed to have some sort of information by the end of the day. Three days later I am still waiting for that information to arrive (insert sarcastic laugh here). You would think in today's social media world they wouldn't be so stupid to have poor customer service, but..........

carrieaube

11 de mar. de 2013

Service is always fast and friendly whenever I contact John for anything big or small. He is always willing to help and be helpful. If he doesn't know the answer he always finds one for me. I am lucky to have found such a great salesmen, even after the sale of my car.

Sorry I tried to deal with them

5 de mar. de 2013

I was in the middle of negotiating for the sale of a vehicle. I had made offers and they had countered to the point where we were $1000.00 apart. I made my most recent offer and was waiting for a reply, which I was told would be forthcoming shortly.. When I didn't get one, I called and was informed that someone had come in and was taking a test drive. I asked what their counter was and they told me and I accepted, but then they stated that if the local buyer worked a deal, they would sell the car to them. According to the salesperson, they were still out on the test drive. I called back about 20 minutes later and left a message that informed them that there had been offer and acceptance and that they had sold the car to me. They called back about 40 minutes later and informed me that the local people had bought the car and that they were doing the paperwork. If I had been sitting in the salesperson's office, $1000.00 apart, no dealership would have allowed someone else to test drive the car. Legally, we had a contract. They should have informed the local, when they returned that the car was sold. Instead, they sold it out from under me.

WebRat

13 de ene. de 2013

After having had a terrible experience with Prime Motor Group of Saco, I had the car I ordered transferred to this dealer for purchase and am glad I did! It was like night and day in terms of customer service. Not only that, they even beat Prime's price and interest rate, which was already very low. They were very kind and turned my nightmare at Prime's into a happy ending with them. Thank you, Morong!

Michaela.firlotte

7 de dic. de 2012

I was provided exceptional service at morong! Teddy and Anne both went above and beyond to find my vehicle. It's the little details in customer satisfaction that matter. I even asked for hot chocolate that they didn't have one hand and within ten minutes Teddy went across the street to get a hot chocolate! I will absolutely recommended this dealership, and the sales representivites in the future! Thank you guys! I LOVE my new CX-5 :)

Poor buyer experience

16 de sep. de 2012

If you're looking at or even trying to get information on a used vehicle forget it. The customer has to go out of their way for any type of communication. I believe I was fortunate that they sold the vehicle I was looking at after financing was in place.

fsxnate

10 de sep. de 2012

I have been hunting for a new car for some time now. I had been to several dealerships and couldnt find exactly what I was looking for. This is when I turned my search towards Morong Falmouth for the answer. I can't begin to tell you the exception level of customer service I recieved. Everyone there was friendly, kind and responsive. It didn't feel like a car sales experience, it was more a community of employees that love their job. Ted Cianchette was the sales associate that sealed the deal. This employee goes out of his way to make sure that every detail in buying a car is one of a kind. The whole selling experience felt like an honest open two way conversation. I have to give a shout out to Al for the financing experience, again, every detail was explained and done with passion as well as a huge level of enthusiasm and fun. Please keep these guys in mind if you are in the market for a new or used car, this dealership knows how to build a relationship with customers. They wil be our dealership for years to come.thanks again,Nate

j.hur

31 de ago. de 2012

I bought a new Volkswagen Jetta at Morong Falmouth in 2004. I had a great experience at the time, unfortunately that service diminished over time. This is a long post, but worth the read, especially if you are considering having their Service department do any work on your car.A few months ago, random electrical issues started popping up literally overnight. I got in my car one morning to go to work and my window switches worked intermittently, cruise control shut itself off randomly, car wouldn't lock anymore, or if it did, it would unlock itself shortly thereafter. I couldn't arm the alarm at all. There were other strange issues as well, but you get the idea. Since it was electrical, I figured this would be a dealership job so I brought it to Morong at 8:00AM. I explained the issues to my service advisor and he told me he would call me when they had a diagnosis and to let me know what the cost would be before they did any work. I hadn't heard anything by 12:00PM, so I thought I would give a call to see if they had any ideas. My service advisor, Bryan told me that multiple parts/modules had gone bad and needed to be replaced:It looks like the door switches, steering wheel control module, some electrical component for the locks had all gone bad. Total bill will be around $700 - $800, Bryan said. (paraphrasing)Shocked, I replied, Umm, my car hadn't been struck by lightning and I didn't drive it into Casco Bay...why would all that happen at once?These things happen from time to time - can I start the work now?Just do the door switches, I don't care enough about cruise control to pay that kind of money.Very good, I'll give you a call when your car is ready.4:30PM rolls around and I hear nothing from Bryan. I got out of work and just went to the dealership. I found Bryan and asked if my car was ready. Oh, hello...Im sorry, but we actually don't have the door switches in stock and we couldn't do the work. says BrianReally? No phone call? I replied.I've been really busy with other customers, sir, sorry for the inconvenience....Ugh...whatever, at this point I am a bit disgruntled as I haven't gotten any love from Morong at this point...but this isn't the worst part. He then tells me, Well, I have to charge you for the tech's diagnostic time - 4 hours I was beside myself. You're going to charge me 4 hours of diagnostics and you didn't even do anything?Well, we need to get something for the tech's time. You didn't do anything. There is no way I am giving you $380 for nothing.Tell you what, I'll take 2.5 hours off since we didn't have the switch.I was fuming and getting ready to explode, but paid the bill anyway of $161.08 as I had to pick up my son. When I got home, I started doing some research on the internet to see what would cause all of these systems to go bad. To shorten this a bit, after doing some research, I found a common culprit that could be causing all of these issues the CAN-bus. If you arent familiar with what a CANBus is, it is basically a messaging system that relays messages between modules in a car. As an example, when you lift up on the power window switch, a message is broadcast to some module that is listening. It interprets the message and controls the window motor to roll the window up. So, with some diagnostic hardware and software I have at home (VAG-COM from RossTech), I connected to my car and very quickly was able to determine that there was garbage being broadcast on the CANBus. This made me think of an adapter I bought to retain use of my cars steering wheel controls with my aftermarket radio which makes use of the CANBus...definitely worth a try. After about 5 minutes, I determined this adapter was the source of the problemswhen I removed it, EVERYTHING started working properly again. Windows, locks, alarm, remote, cruiseall of it right back the way it was. Morong was going to sell me $700+ worth of parts + hours of labor (who knows what else). What exactly did these technicians do for 4 hours of labor other than misdiagnose the problem and charge me for it? Had they actually done some real diagnostics and determined this was the problem, I would have gladly paid for that hour's worth of diagnostics as it was a problem with something I added to the car. But instead, they definitively told me that 3+ other systems had gone bad. I want my $161.08 back. I called Bryan the next day, told him what I found out and that I think I am due a refund. Naturally he hemmed and hawed at first, but then agreed that the tech should have tested this and it shouldn't have taken 4 hours to come up with a completely wrong diagnosis. He told me he needed to talk to his service manager to push the refund through and as soon as he did he would send me a check. I sort of laughed at this, as it seems so cliché to send a check in the mail, but whatever, I was happy that they were going to correct the issue and retain me as a customer. Well, unfortunately that never happened. 2 months later, and over a dozen phone calls and trips to the dealership I have been blown off over and over again. Every time I call there, Bryan tells me, Oh, yeah I need to get my managers permission; I just missed him last time you called. Ill talk to him today and get that check mailed out. Ive heard that at least 3 times now. Whenever I call there and end up on voicemail, whether the Service manager or Bryan, I NEVER receive a call back. I dont understand what the issue issupposedly this was approved by the advisor, why havent I received a refund yet? Has he actually spoken with a manager? Whats it going to take, sitting on the sales floor in front of that new Porsche to get a response? Completely unprofessional for a dealership I guess that five star rating isnt all that important to them after all. I will continue to bother them until I get the money. I know it isnt much, but at this point, its more about the principle of the issue. The dealerships push us around and overcharge because they can and personally I am sick of it. I hope they finally do the right thing and send my refund back to me I will consider revising this review if so. Regardless, I will NEVER bring a car back to Morong Falmouth again. Thanks for reading,Jason

jwwilliams19

2 de ago. de 2012

We recently purchased a new car at Morong Falmouth. Our experience working with all the folks we met at Morong was very positive. Everyone at the dealership was friendly, seemed genuinely eager to help, and applied very little pressure as we made our decision about which car to buy. Prior to buying our car, we contacted and visited a couple of other dealerships. We decided to return to Morong and eventually buy through Morong because we were so impressed with the people we dealt with and the apparent premium they put on customer service and satisfaction. Great job Parker, Ted, and Mel!

cortes74

29 de jul. de 2012

Tom Seymour offered great options and very professional data for us to make an informed decision. The deal was terrific, and he went out of his way to accommodate our needs. He and Ann Cote made every effort to find the vehicle we had ordered, and they offered us several choices until we were satisfied with the right vehicle for our needs, desires and budget. Paperwork with Mel Hatch was also smooth, clear, and quite professional. She even took the time to explain to us the different credit reports and how to register the vehicle.We would wholeheartedly recommend this dealer to any of our friends!

New TDI Owner

11 de may. de 2012

The team at Morong Falmouth, specifically Parker and Mike, were really great to work with. My 11-year old son was with me and they made him feel right at home the entire time. Plus we got to sit in the Porsches while we waited for our VW. Fun stuff.

rws461

11 de abr. de 2012

Mike was very knowledgeable about SUV's in general and especially the Tiguan. I learned a lot about cars during that test drive. He never mad me feel like he was trying to sell me something, just wanted to make sure I made a good choice. Everyone else that I encountered at the dealership was friendly and attentive. I highly recommend Morong Falmouth. PS I LOVE MY CAR!

fidough

7 de abr. de 2012

I bought a car at this dealership. They are very transactional and not really into "the customer experience." For some reason they're not into cultivating long term customers. Next time I'll drive to Saco.

seiger1

30 de mar. de 2012

Mike was very professional and easy to work with. He was helpful but not too pushy. I would definitely work with him on future purchases and will recommend him and Morong to friends and associates.

cracked belle

15 de mar. de 2012

Careful attention to my interests, concerns. Didn't pester or nag after my first visit. Pointed out the features of the car in a way that was in synch with me rather than just a formulaic pitch. Helped me feel comfortable with the car in a relaxed way. Sale was smooth; details taken care of quickly.

akessle2

5 de mar. de 2012

I had a very positive experience with Morong Falmouth and with the staff there, particularly our salesman Mike Sweret. From the minute we stepped through the doors, Mike went out of his way to act in good faith throughout our search process and the sales process. I appreciated how hands off he was at the outset, how transparent he was during our negotiation, and how much extra time he spent with us even after the sale was complete, including showing me some of the tricks about our Jetta TDI SportWagen and walking me around the service center while introducing me to staff there. I would definitely recommend this dealership.

LHildebrandt

28 de ene. de 2012

I was very impressed with the employees at Morong Falmouth. I looked online and found a used vehicle they were selling wholesale. I called and talked to Mike and he explained why they were selling it wholesale. He asked me if I would like him to go take a walk around it and take it for a test drive and call me back with his thoughts on it. I was very impressed with this and he did call me back. My husband and I went there to test drive the vehicle and Mike treate us great even though we were not buying a new vehicle but a wholesale vehicle. I would recommend this dealership to my friends and relatives because of thier wonderful customer service.

Dog lover

28 de ene. de 2012

I would recommend this dealership to my friends and family because of their great customer service. I was very impressed.

Sanin

28 de nov. de 2011

I had a great experience at the dealership. The relaxed atmosphere and worked with me to reach a decision that both parties were pleased with. My salesmen Mike was great and a pleasure to deal with. Highly recommended.

twar1104

15 de sep. de 2011

The staff was friendly, helpful, responsive and honest. I felt I was given very good information and advice. I didn't feel they were just telling me what they thought I wanted to hear, or outright lying. It was not a high pressue or swarmy experience. I have worked with other car dealers and salesmen that were all those things. Morong was definitely a different breed.

twar1104

15 de sep. de 2011

They were very helpful and honest. I did not feel as though I was being lied to or led on. It was a very pleasant buying experience.

YourMaineMan

15 de ago. de 2011

I'm particular about my cars, and equally so about the people I buy them from. I guess I'm just one of those people who needs that warm and fuzzy feeling before stroking a big check. From the moment I walked into Morong, I got the sense I was in capable, honest hands. Unlike other dealers, they offer this service that compares the cost of used cars against other similar used cars in the market...V-Auto pricing I think it's called. Apparently it scans all published listings on car websites etc and allows you to get a snapshot of what the market is offering for cars that match your search criteria. It's easy to compare apples to apples in new cars, but it's a bit trickier with used. That's where this service came in handy, and Anne showed me a side-by-side comparison of the Audi A4 2.0T they were offering and other very comparable A4's on the market. I could see the Morong price was below most other nearly identical cars (make/model/year/options), and that was reassuring. Plus, Anne was good humored and didn't come across as over-eager. That was enough to seal the deal for me, and I'd certainly recommend Morong to anyone.

Portlandj

3 de ago. de 2011

I had not purchased a car from this dealer before. My initial contact was through the Volkswagen web site. I had researched several cars and new roughly what I was looking for. My first visit was to test drive several different makes/models. The second visit was to have my husband take a test-drive. I did not feel pressured at any point to make the purchase. When I made the final decision, they worked hard to find me exactly what I was looking for. Very pleased.

Portland J

3 de ago. de 2011

This was my first purchase with this company. Overall it was an excellent experience. Beginning with my initial contact, through the research stage and the final purchase decision Mike S and the staff were very helpful and patient. Ultimately they found me a car that I love. Cannot comment on service yet.

Jessie

27 de jul. de 2011

I enjoyed doing business with Morongs in Falmouth.The dealership in Brunswick was lousy and I would never go back there.I would recommend the Falmouth dealership to my friends that want to look for a vehicle.

paradigm6909

13 de jul. de 2011

Went to go look at a used A6 they had posted on line (even though 3 family members have had terrible luck with their cars breaking down and the maintenence dept. there). I checked the website before I went down and when I arrived, they already sold the car. Decided to test drive a MB instead. I did not like having to bring along the salesperson, makes it hard to scrutinize and make decisions on your own. After the drive, dealt with waiting for a trade-in value for my car a long time just for them to offer about 3,500 less than KBB had it priced at FAIR trade-in. So after telling him I wanted a better bottom line, he went away to talk to the business manager, they dropped the price of the MB 300 (just to get it to look like they dropped it from 23k to 22k) Then I said that was still not low enough for my budget. He went away again and brought my trade up 1,000... still unfair. When I had to walk, the salesperson was a grump and rude. I told him to call me if they changed their mind he quickly responded "NO you call us if you change your mind". Surely enough, 9AM in the morning, I get a call asking if I chaged my mind but they still weren't going to budge on price (just annoying). My whole point is, I had to deal with a korny salesperson and waiting in a lobby for 2 hours for them to give me an unfair trade on an overpriced car.Went to another dealer who gave me much more on my trade in, the MB was 3 grand less and 10k miles less. Do yourself a favor, go out of state or at least not to Morong.

susan benson

27 de jun. de 2011

I found Ted Cianchette to be an honest, helpful dealer who did NOT have that typical hard-sale dealer approach. He gave me the facts that I could check out online and cinched the deal by giving me a good price and everything I wanted. It was a great experience. I know from experience that the Sales and Service departments at Morong are top-rate and I would encourage anyone to visit them when looking for a new or pre-owned car.

sesdog

27 de jun. de 2011

I originally bought an Audi from a Hyundai dealer and later had issues with a warranty deal that didn't actually exist. While I was dealing with turning that Allroad back to the Hyundai dealer, Jeff at Morong took care of my needs for lining up and reserving my next Allroad. I spent less than 30 minutes at Morong to take in this new car, while I spent half a day at the Hyundai dealer when purchasing that first Audi and negotiating the deal.

EDG10

13 de jun. de 2011

I had a fantastic experience at the dealership. The relaxed atmosphere far and away surpassed the competition. My salesmen Ted was great and a pleasure to deal with. A little less like the sales staff you expect and more about helping me find what would work best for me - what a relief! It's a great team they have and I hope to do more business with Morong in the future. I have been been frustrated with car searches and this experience was enough to change my mind. Both Morong Falmouth as well as the Volkswagon customer service is second to none.

chordially

23 de may. de 2011

I mentioned to Mike what I was looking for in regards to a payment and he and Anne worked at a solution keeping that in mind which was of utmost importance to me. I like my Mazda 3. Ask for Mike or Dick Baker. Any questions you have will be answered by Mike or Anne.

theronkropp

17 de may. de 2011

The sales team at Morong were friendly and courteous and worked with us to reach a decision that both parties were pleased with. They did not use high pressure tactics to get us purchase anything we did not want or need. When we finished the paperwork we walked out to a car that was well detailed and a full gas tank. Thanks Morong!!

Paul Joseph

3 de may. de 2011

I recently purchased a new, 2011 Jetta Sportwagon TDI from Morong, Falmouth. It is a tremendous dealership, staffed with very competent and professional staff.The experience began with Phil in sales. Knowledgeable, friendly and personable, Phil went out of his way to provide an extremely high-quality transaction.I needed to visit the service department shortly thereafter for a few relatively minor details and worked with Eli. That also went great. Morong's has an entirely separate, state-of-the-art service complex. Very efficient. Very impressive.Last, but certainly not least, is Ann. She is the manager who rides herd on this very impressive operation and crew. Smart and detail oriented, Ann is a guiding force. It's an extremely important role, and she does it with professionalism and ease.

mzmaine

2 de dic. de 2010

I recommended this dealership to a friend, and helped them pick up the car. The process could not have been handle more professionally. It was fair, quick, and they made both of us feel that we were very important to their business. I was thrilled that they made it so easy and courteous. Buying a car can be stressful, and the whole process was anything but. Thanks!! Mark

dsensor

2 de jun. de 2010

I bought my car here a few years ago and just called with a question about a repair that someone else is doing on my car. I left a voice message and hung up thinking that they would never call me back. They'd be too busy and even though I bought my car there, I was having someone else repair it this time. To my surprise, someone called back within a few minutes and was really friendly and helpful. Great customer service.

Jazil

25 de mar. de 2010

Words cannot properly describe the absolutely horrendous experience from this dealership - from sales (where my wife and I were, on a number of occasions, lied to; when looking to buy a new Audi, which would have been our second) to service (where I returned time and time again to fix what should have been fixed properly the first, or even second, time) I would avoid this dealership like the plague. I have ZERO personal ax to grind here. merely numerous FAR-LESS-THAN-SATISFYING RESULTS.

Mylissa

2 de feb. de 2010

I had an issue with my audi and it was fixed at Morong later that year I moved to Florida and something happened in regards to the issue that was fixed at Morong. I spoke with the owner and he was open and willing to hear what had happened with my car. The part that needed to be replaced was very expensive so I assumed it was going to be a fight, however to my surprise it was a very easy conversation. He did want to see if his insurance would cover it first which is understandable. Furthermore, he did get back to me when he said he would and kept me in the loop with each step of the process. I found out that the insurance would not pay for the issue from the agent that called me, so I assumed it was going to be a long process with the owner. Again, to my delight the owner said he is going to call Florida Audi and let them know to fix it. I was in shock! This dealership is HONEST, HARDWORKING, OPEN, and one of the BEST dealerships I have ever worked with. I recommend EVERYONE go there!

FConte

27 de sep. de 2009

Quality vehicles and competitive trade-in assessments. Very friendly and professional service with an appealing humanistic approach. Knowledgeable & experienced staff reinforce the whole First Class experience! This Dealership is Recommended to All.

amygieseke

30 de may. de 2009

I had a great experience at Morong Falmouth. I didn't feel any pressure to buy, and all of the sales staff were very knowledgeable and friendly. My salesman Dan even took me out and spent some time teaching me how to drive a standard! And he was a great teacher :-) In fact, their entire staff really went out of their way to get me in a car that worked for me. I would highly recommend them!

milliken

22 de may. de 2009

I had been watching a car on their lot for sometime and told my salesman to contact me when and if the price came to where I wanted it to be and he did. I stopped by on a Friday and test drove the car and asked if I could keep it overnight to really give it a spin and they agreed. I returned to the dealership on Saturday and informed Greg that I loved the car and would like to buy it if we could agree on price. After discussing with the owner a few price options (which of course you would do) we came to a price that suited me with a few extras that were thrown in and a promise that the car would be cleaned and ready for my at the beginning of the following week. At this point I met with the Finance Goddess and we did a credit app. and I was approved in less then 10 minutes. All of the people at this dealership were engaging, and very welcoming with my salesman being at the top of the list. The final thing that my salesperson did that sealed the deal was he brought out the service tech. that would be detailing the car to review how he did it and what he would do and to give me the opportunity to ask for a few extras on the detailing end. I am hopeful that since my experience was so grand with the purchase that I will be as lucky when I need service...we shall see but I am betting on a yes!

jbrann7

13 de may. de 2009

My experience with all the employees at Morong have been nothing less than superior. They are friendly, knowledgeable and treat you like family. They are friendly, knowledgeable and efficient, and at no time do you feel like you are dealing with sales people. You get the best deal without asking and their follow-up is to be commended. I highly recommend any one who is looking to purchase a vehicle and looking for top shelf service, to start at Morong in Falmouth Maine. You not only will not need to go elsewhere, you also will not want to. They have a customer life.

gcoll

31 de mar. de 2009

After looking at V.W.'s at three other dealerships, I stopped by Morong's on a busy Sat. I was promply greeted and allowed to look around. I was not pressured. Everyone spoke to me including the owner.All my questions were answered. The entire staff was professional. Dave Holt responded to my e-mails promptly as we considered our purchase. I was offered more than Blue Book for my trade. After buying our new Passat, Dave rode in the car with me to make sure I understood all features and controls. We had previously driven it alone. And finally we were given a tour of their modern and clean service center and introduced the the V.W. service manager. Dave followed up a few days later to make sure that we were 100% happy. We are!! I would highly recommend this dealership to anyone. They are low key, honest and fair. Most importantly they treat you like you are more than just a customer.

bmiles49

29 de ene. de 2009

Very customer service friendly. Took car in when they said they were going to and the bill came to what was quoted and the car was fixed. Who could ask for anything more.Very friendly and helpful staff all around.Also, everything is very clean and being able to drive the vehicle inside to check in is a great feature.

kavanagm

29 de ene. de 2009

I could not disagree with the above posters more. I live out of state and vacation in Maine in the summer. David (I believe the head of Audi sales) gave me a fantastic deal on a 2008 Audi Q7. The sales team is courteous and not pushy. They actually encouraged me to seek out other prices. I priced it with my local dealer in Doylestown, PA and he could not come close within 5K. They arranged to have the car delivered and gave me an excellent deal on my used A6 Avant.I regularly recommend Morong Falmouth to anyone interested in purchasing an Audi!Consider me and my family a loyal customer.

dodfirefighter59

9 de nov. de 2008

I have an 04 passat wagon. The over head cam ceased on it. There is a Know problem with sludge build up in 99-04's with slugde build up. So VW extended the power train an extra two years. I thought that my warrenty had expired but my mechanic brought this info to my attention. So I had it brought to Morongs. But this did me no good since I did not keep any records of having the oil changed. I met with Mac the service manager he told me that they looked at the motor, and it was clean, they could tell that it had been kept up with, there was plenty of oil and the oil filter was new. But they wouldn't cover it. He couldn't tell me why a car with 52,000 miles with a clean motor would cease up. When I first started my process with Morongs at the customer service counter I was treated like i was being an inconvience because I wanted them to look at my car. My car had been in pieces from my mechanic. After Morongs was done with my car the failed to put several pieces of it back...just the oil pan and all the nuts an bolts that held it together. Not to mention all the grease and crap their mechanics left on the interior of the car.I knew that when my car was going to Morongs I would not get the out come I thought would or should happen. I spoke with over a dozen people that have VW's or that have delt with morongs and they don't drive VW's any more or they don't go to Morongs. I have one friend that has a 08 Audi from them and it burns a quart of oil a month and they told him that was normal...and they haven't fixed the problem.From start to finish it has been a terrible experience dealing with Morongs. I loved my passat for the first four years that I have had it. I was looking to get another wagon and another GTI for my girlfriend. After dealing with Morongs and the service that I recieved and just the smug way they talked and delt with me there is no way I will ever own a VW again.

johnr64

18 de jul. de 2005

I cannot say enough here to relay the the experience I have had with this dealership. The worst possible experience one can imagine in all respects. Their service ethic seems more suited to avoid liability than provide customers with good service. I have been there 8 times in 9 months and still they can't seem to fix a wobble in the front end. I could not list the entire series of errors which range from basic incompetence to actually putting my safety at risk on defective tires, which they discovered on the 4th visit for the same problem, after rotating the defective tire to the back where I couldn't feel the vibration. Only after I had the tires rotated and the vibration returned did I realize they never fixed the problem. STAY AWAY!!!

foam12345

22 de feb. de 2004

Tried to buy an Audi in Maine to keeep the $$ in the state. Looked at used A6s, settled on a new A4 Avant. Told the sales person (Greg) that we wouldn't hesitate to go to Boston for a better price if they weren't competitive.<br>Decided on the car with about a $33k sticker and asked for best deal they could offer. First the Sales Mgr tried to move us to a lease "as a marketing tool to keep us coming back". I couldn't understand wht he would make the sale MORE complicated when were ready to buy. Offered $500 off sticker and we said goodby. Greg asked for a couple more days to get us a better deal, another $300.<br>We went to Pass & Weisz in Burlington, MA. Found a similar car with about $1500 less options and they gave us $2500 off that, a much better deal.<br>Friends have had similar experiences at Morong. Not recommended.