Stella Flores

18 de jun. de 2016

Bernie was very polite and made me feel comfortable I would recommend him to family and friends I would like Bernie to be my regular service advisor great job on his part ! He provided great service

Ashley

15 de jun. de 2016

I had a trade in and they were awesome. Helped me get what I owed and got me into my new car.

Refugio R. Vega Jr.

13 de jun. de 2016

I was very impressed with the speed my Jeep was serviced. Service Person was very helpful and kept me well informed as to the status of my vehicle at all times. I felt like family. I highly recommand Moss Bros Chrysler Dodge Jeep Ram Riverside.

Shea

4 de jun. de 2016

I Got exactly what I wanted and they worked miracles in my opinion for me to get it. Tyler the sales rep., Chris the manager, and David the finance guy were great.

Etorres

3 de jun. de 2016

I had the best experience and information on the vehicle I purchase. I will totally refer my family and friends to Moss Bros Riverside. Thanks for all the great help

MICHELLE

25 de may. de 2016

Since buying my Jeep Renegade last year I have never felt more at home than at Moss when I bring my car in for service.

Jean & Charles Payne

25 de may. de 2016

Bought a new car last week, but there were spots on the paint. Using available products today, the lot employees still could not remove all the water spots most likely caused by sprinklers running near vehicles on the lot. The service advisor recommended we return next week when the detailer is available with his products that will remove these spots. But all the other odd spots from oil and other mysterious substances were removed. AND we received our floor mats, trunk mats, and cargo net today which were not in the car at the time of purchase. Very pleased with today's service!

Adan R

21 de may. de 2016

Great place to purchase a vehicle. No hassle at al, I just purchase my second vehicle from them.Tarik was awesome both times. Made it be a smooth transaction. Will be back to purchase another vehicle soon.

Linda F.

13 de may. de 2016

Austin Castro is the best, he really treats his customers real great and I tell everyone that I know that has a dodge to ask for Austin Castro for all your service, I won't deal with anyone else.I didn't buy my truck from Austin Castro, I take my truck to him for service, my husband brought his truck from Steve Scott back in 2005. and in 2009 I brought my Dodge Nitro from Steven Scott and Robert Davidson.I no longer have the Nitro because I was in a bad wreck and total it, But your best sell persons was Steve Scott and Robert Davidson, I don't know if they are still with you or not, but if not you lost the two best sellers around.

Luz Molina

7 de may. de 2016

Wally was the best.He was very patient and never made us feel pressured

Scott Maher

2 de may. de 2016

Angie was very very helpful. The repair visit went very smooth.she kept in touch and her promise time was right on. Thank you Angie!

Henry Citarella

29 de abr. de 2016

Excellent dealership. I have purchased 17 vehicles and have always been 109%satisfied

Gail Surowiec

27 de abr. de 2016

Jack was fabulous. He worked to get me the best deal without haggling.

Roz

10 de abr. de 2016

Mickey Pacheco was the best!!!!! Had Excelllent customer service!!!!!!!!!!!

TARIK MARJIEH

4 de abr. de 2016

ANGIE RAMIREZ WAS AWESOME TO WORK WITH. BROUGHT MY CAR IN FOR AN OIL CHANGE AND USUALLY AT OTHER DEALERS YOU WAIT FOREVER, BUT AT MOSS T WAS IN AND OUT

Natalie becerra

4 de abr. de 2016

All the employees were very helpful and curtious they worked with me and go me a good deal on a great car thank you!!

eugene

30 de mar. de 2016

service was good, came in for repairs greeted in a timely mannercommunication was goodbought 2 cars from dealership and still have cars

Kaitlyn

25 de mar. de 2016

I got the deal that I wanted (minus a bit for my trade in), which I greatly appreciated. My only criticism was the amount of time it took... Almost 3 hours. I sort of felt like I was being worn down so that I might make a decision that would benefit the dealer more than it would benefit me. I wish it had been a bit simpler than that, but that is the only negative. Ultimately, I got the car and the deal that I wanted and I appreciate the effort to make that happen.

Eric

14 de mar. de 2016

Great staff at Riverside Dodge. Sales person was extremely knowledgable about the product, Financial personnel were very insightful. Very happy with the product I purchased.

Mr. Jordan

11 de mar. de 2016

Salesman was very knowledgeable and eager to help. The experience was fairly fast and easy.

Jocelyn6257

19 de feb. de 2016

It was great and I would really recommend my friends and family to go buy there car there. The sales man was great. Had a great first experience buying my first car. David Flores was very helpful & patience . Will definitely purchase my next car from him as well

DENNIS EBERWEIN

2 de feb. de 2016

I've bought all my CARs from MOSS RIVERSIDE and when my cars (4) need service MOSS RIVERSIDE is where I take them.

anna 13

22 de ene. de 2016

I am very satisfied with how I was treaded at ur facility. the workers are friendly, no one pressured me into buying anything.. I told them the monthly payment I wanted and got it!!! If I need another vehicle or know of someone who is looking I will diffentley recommend moss..

Jerry Hill

12 de ene. de 2016

Moss Brothers service department is a 5 star place to have your vehicle serviced.

JediMasterElite45

11 de ene. de 2016

This was our 3rd purchase from Moss Bros. Chrysler Jeep Dodge Ram in Riverside! Jack (Our Salesman) Helped us upgrade into a great family friendly SUV! We appreciate all the time and effort it took to make our purchase right for our needs! Also, Jacque the Manager got our payments very affordable to accommodate our specific budget needs. We will recommend these excellent salesmen to all of our friends and family!

Patrick Baus

2 de ene. de 2016

My Service writer Phil did a great job!thanks,Mr. Baus

Gary Stephens

19 de dic. de 2015

The issue with the check engine light and EGR error code appears to have finally been fixed...after the third try (the first by this service department.My thanks to taking the issue seriously and fixing the problem and not just resetting the code.The service rep was veryprofessional and kept beinformed of the progress in troubleshooting the issue.

Aeenh

16 de dic. de 2015

Buying a new car can be a long terrifying ordeal. But mr. Pacheco was very accomodating and educated on the cars and made the transaction as smooth as possible.

Bob Jones

13 de dic. de 2015

I have moved to AZ since buying my dodge 3500. I told the service writer that and that I would have to wait for the truck. He told me not a problem and he would get somebody on it and it would be about an hour. One hour and a few minutes the tuck was done. It doesn't get any better than that. thanks again BobPS bought the truck in late June and Tyler my sales man still recognize me and came up to me to say hello. That sort of thing is like out of the 70's.

Sabrina

3 de dic. de 2015

Everyone was very nice and helpful. It was quick and painless process. I LOVE my Dodge Challenger RT.I would recommend this dealership to my friends and family especially the people I dealt with.

Venema

18 de nov. de 2015

The sales personnel we worked with were straight forward and honest. They worked quickly with us on finding the vehicle we were looking for even though it wasn't in their inventory. I would definitely recommend them to others and do return business in the future.

David Castro

4 de nov. de 2015

Austin Castro was very knowledgeable and courteous. My work was completed in a timely manner.

tinker

30 de oct. de 2015

I must say, after bring attention to the Sales Mgr what had happen to my husband. The Sales Mgr was more than kind to take care of the matter and talk to his Sales Staff. I have since changed my rating as you can see to 5 stars. It is always nice to have a matter taken care of, instead as we have found from other dealers to be ignored. Moss Bros. Riverside Ca took care of us. Thank you so very much Asad, it was a pleasure speaking with you.

Don Nichols

26 de oct. de 2015

I had an appointment at 1000 on 22 October to check on a noise in the engine of my 2013 T&C. I arrived on time, but was told there was no one who could check on the problem. I waited around until about 3:00 and Angie finally got a mechanic to look at my car. He couldn't figure it out, so they got another man to check with the final finding that it was the water pump. Angie told me she had to order one, and it would come in the next day, so I had to leave the car over night. When I make an appointment and then waste the entire day and part of the next one to get something done is not satisfactory. Angie was very cooperative, it wasn't her fault, but this is not good service.Don Nichols

Marco

24 de oct. de 2015

speachless... Will continue getting more services to my Jeep Grand Cherokee.

Marco Jimenez

3 de oct. de 2015

I have been doing business with Moss Bros Dodge Riverside for several years now and have always been completely satisfied with every aspect of this dealership. I have always gotten the most for my trade in and have received an excellent deal on my new buy. The service department is timely, organized and professional.

coco vasquez

24 de sep. de 2015

Great Friendly Service!! Vehicle was ready before promised time.

Smith

23 de sep. de 2015

Austin was a great Service Advisor. Your service department has outgrown your lot, and needs to be expanded to keep up with the workload. Lots of complaints around me about the time it was taking for oil changes, etc. After servicing the fuel filter, there is now a loud rattle under the hood when the car idles. I heard it on the way home and will try and trouble shoot myself. Don't want to wait three hours for mechanic to look at it.

<artin & Linda Finley

10 de sep. de 2015

Like always I get great service thur them,if its the servie department area or parts department or even when we are there to buy a car,everyone there are really great and always very nice.

Meli

7 de sep. de 2015

I was never pressured to buy a car; my experience was relaxed and professional. Joseph answered any question I had thoroughly and patiently. When I had made my decision to buy a Jeep, the process was easy and stress free.

journey57

1 de sep. de 2015

Work was done quickly and timely and at a decent price. Waiting area was comfortable. Service Advisor was very friendly and knowledgeable about what work needed to be done

dodgegirl

24 de ago. de 2015

I wanted a Dodge Dart and only had so much I could spend. They worked with me and got me a better Dodge Dart at the price I could afford. They were great to me. I am a first time buyer and had a great experience.

fayomari

21 de ago. de 2015

simply , he said you will get a great deal , we will keep you happy , and i got you. even when it seems too far and too hard to reach, but some how he or they made it very easy and to be done and reachable , thank you for making my dream comes true , it was my dream car the minute i saw its commercial on TV . i will make sure that every body i know hears about your dealership . thank you.

Jeff w

18 de ago. de 2015

Perfect buying experience. Honest and great dealership.

Pamela Longway

14 de ago. de 2015

Enjoyable experience and professional service. Service was complete in a timely matter as well. Looking forward to the next visit.

maryann

6 de jul. de 2015

didn't get my birthday wash my husband just passed away before my birthday and I waslooking forward to getting my car washed to cheer me up.maryann rivas

LBCGirl

6 de jul. de 2015

BEWARE! This dealership was extremely unethical. They quoted me a price on a Jeep Grand Cherokee and they gave me an out the door price on the vehicle. When I got to the dealership it was sitting on black "powder coated" stock rims and they had added $1995 to the price of the vehicle. The Salesman told me he could change the wheels out back to stock but when the Finance Manager came out he told me he wouldn't remove the wheels and that I had to take them for the $1995 price tag. We asked if they would please swap them out for another Overland with stock wheels and they lied and told us there were no other Overlands on the lot (a simple stock check on their website showed 7 vehicles in stock). This dealership is completely shady, unethical and I don't know how they sleep at night.

civilengineer42

2 de jul. de 2015

The Team at Moss Brothers did a great job on my Hellcat Challenger. They ordered the parts, they got them in stock, and then set an appointment to get them installed. Perfect on all levels, could not ask for more.

gayle venegas

30 de jun. de 2015

Wally was entertaining, courteous and knowledgeable. I have had horrible experiences with car salesmen and anticipated the worst but was pleasantly surprised. Love my new used car and how easily I traded in my used one. I will recommed Moss Motors to friends.

john

8 de jun. de 2015

always great service, Austin Castro is always great to deal with and everyone in this dealer ship every one is friendly all my service and buying of my cars are always done at this location.

Leonard Ortega

6 de jun. de 2015

Moss is a great place, I have been going for over 10years

300Sp

2 de jun. de 2015

No hassle, quick and easy friendly service. Worked with helping get approved for a loan. Had the car washed and gassed up for me. Very professional service and would recommend to friends and family to purchase a vehicle from MOSS

JS247

24 de may. de 2015

Austin answered all my questions and was able to trouble shoot the issue my car was having. My car was fixed in a reasonable amount of time and I appreciate the quality and courtesy service I receive when I visit Dodge in Riverside.

metalfowl6

21 de may. de 2015

UPDATE..................May 20th, 2015As you can see from my original post below this has been over a week in progress- however last week they did call stating the vehicle repairs were complete however our family was out of state. So......TODAY was to be the day, we flew in yesterday and this was TOP priority for us. My husband left work and my kids and I went to return Rental car. We were at rental co., not more than 10 minutes when my husband called- "NOPE, go back home, YOUR car is not done." He was told that the whole bumper was taken off and painted- Which it clearly WAS NOT, he could see the scratches under the paint and orange peel in section where they said they repaired- basically they did a gypsy rattle can repair...WTH???I brought my car here with NO DAMAGE AT ALL... for an oil change/tire rotation and warranty repair .......and NOW they think that doing a bang up fix it repair is acceptable?** NO it is not, not to mention he found additional scratch in drivers mirror cover, and the interior where there was black boot markings was rubbed into panel still showing the black instead of completely cleaning it. So again....who inspects everything prior to dealership making a phone call to customer ((WHO again---brought you a car WITH absolutely NO DAMAGE)) stating that it's fixed, when clearly it is NOT!!!! Who handles the quality control?? Who is the General Manager??? Who is the OWNER??? ....all of these questions are next on our list, because clearly Quality Control seems to be an ongoing issue at this Dealership based on the YELP reviews we are seeing.I'm making a payment on my new car that has been DAMAGED by NO fault of my own and their solution now is, " We are going to take the bumper off a 2015' Durango and replace on yours."My goodness lets see what that's going to do to the overall appearance of my car..... to be continued (phone calls tomorrow to find out GM and Owner info) Original Post: 5/9/2015Where to begin... -0 is what HONESTLY should be given to the SERVICE DEPT. Was on hold for 30 min to make appt for oil change/tire rotation and transmission leak.Dropped car off on Tuesday afternoon during a MESS of a parking situation that left me feeling a bit uneasy and general feeling about staff was they could care less: basically get car- get paperwork- goodbye.Wednesday call stating CAR READY to be picked up..oil change done/tires rotated YET part on order for Transmission leak but you can come pick up car--ARE you kidding me with a transmission leak...NO I will wait until fixed. Thursday update waiting on part. Friday call stating vehicle will be ready this afternoon. I contacted later stating I would not be there before closing and was told I could pick up that evening from sales dept. Decided to wait till today Saturday AM and this is where Customer service and The QUALITY control at this dealership is a complete ZERO!!!! We arrived and opened Driver's side door and noticed black boot marks all over inside door panel (which is beige)*******BUT was not prepared to find rear passenger quarter panel hit by other vehicle or swiped damage!!!! WTH???? Does anyone check the vehicles at all when repairs are completed? Who moved the car from one spot to another? Someone knows what happened.... and the fact that when you ask for MGR you are told NO ONE IS HERE- I'm the Asst mgr on duty and it'll be fixed - rule #1 apologize that your business has MESSED up - Well that didn't happen, it was a lot of us waiting for them to figure out WTH was going to happen next-I had to speak up and say get me a rental because I'm not taking my damaged vehicle off this lot. I did NOT bring it in damaged!YES I'm very upset and irritated at the lack of leadership and quality control at Moss Bros Riverside and please please if you chose to have service completed here CHECK your vehicle. Monday will now become our job to contact Svc Mgr, GM, and Owner- regarding the horrible customer service and getting our vehicle fixed ASAP.

ems184

19 de may. de 2015

Very professional, customer service orientated, thorough and complete job, advised on recommendations and future services.

Veronica Jimenez

13 de may. de 2015

The whole experience was great. They did everything possible to make this experience fast and easy. They were even kind enough to meet our needs and deliver the vehicle.

Bryan Locke

10 de may. de 2015

Good job, although I had expected a call letting me know that the parts were in before I had to call and schedule a LOF

Timothy Ferdon

24 de abr. de 2015

Every aspect of buying my new ram truck has been excellent, service,parts, salesman, I would recommend this dealership to my friends and family.

Josh

23 de abr. de 2015

While repairs seem to be done well, I question if they are overcharging me for repairs that don't need to be done. Ive been a loyal customer for years, but I'm tired of the poor communication and surprise repair needs that come from nowhere.

roberttyler1

22 de abr. de 2015

These guys know how to please , took care of me like i was royalty.. Had my car all nice and clean when i arrived. Awesome work guys keep up the good work and customer service

Bonnie Le Blanc

13 de abr. de 2015

Service department was very busy, and that is why it took 3 hours for oil change and air conditioner service. Service Tech was very helpful and apolized for long wait.

civilengineer42

10 de abr. de 2015

I just thought I would share my experience with Moss Brothers Riverside. This is the second purchase from there store and in both cases it was more than fair. First was my 2013 SRT8 392 Challenger and just last week after 7 months of waiting my 2015 SRT Hellcat Challenger came in. Everything was above board and every promise that I got in September 2014 in a "VERBAL" contract was followed to the letter. Since the Hellcat right now is the most sought after car in US they could have reneged on the deal that was done verbally in September of 2014 and the car did not get to them until April of 2015, they could have put it on the market for an additional 15K ADM and gotten it. Robert, Asad, Chris, Tommy, and Bill went the extra mile to get our deal closed. I would go back again with no reservations and purchase another car from the guys. To The Crew At Moss Riverside........Thank You For the Hellcat.......Loving It......

CivilEngineer42

7 de abr. de 2015

This was my second Challenger from Moss Brothers Riverside. This experience was just as good as the last. The deal was fair and all promises were honored. And this was the purchase of a Hellcat Challenger for which they could have done a lot of things not above board after seven months of waiting for Chrysler to build it. Like tack on unreasonable ADM. I would suggest Moss Brothers in Riverside as place to look for your next Chrysler Product. Great Bunch Of Folks........

Jr

4 de abr. de 2015

Great experience! Everyone was very helpful we were in and in no time. Our suv was delivered to us perfectly clean.

Lilian Hoang

3 de abr. de 2015

Thinking about buying or servicing your vehicle at Moss Bros. read this to see if you are really the boss! I bought a brand new 2014 Dodge Grand Caravan at Moss Bros. Riverside 8151 Auto Drive Riverside, CA. 92504 on 8/28/2014. I took delivery of the vehicle very late in the evening when it was very dark and I could not see everything clear. The next morning, I noticed the rubber molding on both rear windows were twisted and did not stay in place. I was busy so I had to wait a few weeks before I can requested a day off from work then took the vehicle in for repair. I was surprise when the service man asked if my brand new van had extended insurance to cover the damage. I went home and called the salesman Tyler Bloomingdale and he had his supervisor talked to me on the phone. Tylers supervisor then had Austin Castro called me the next morning to schedule my vehicle in for service. I took another day off from work to bring the vehicle in for service on 10/7/2014 just to hear Austin Castro said he had to order the parts and will contact me when they arrive. Austin Castro did not contact me as promised. I came in on 11/04/2014 to ask him about the repair but he said he still waits for the parts and told me to wait again for his call. He did not call me at all again and continue to tell me that he still waits for the parts when I came and see him again on 12/09/2014. Austin Castro did not contact me at all about the repair for my vehicle. I brought my van to the dealer on 2/28/2015 for an oil change. While waiting for the oil change to get done, I talked to the service man Joey Salcedo about the problem of waiting for the parts for the repair of the rubber of the two rear windows and asked him to let me talk to a manager. Joey Salcedo told me to wait for him to look for the manager then ignore me for hours. I went to the front and talked to Carlos Perez, the Internet manager. Carlos said he will have someone call me the next day about the problem. Austin Castro called me the next day and scheduled me to come in for the repair on 3/9/2015. I had to take another day off from work to bring the vehicle in for repair since Austin said it will take until noon to finish. I left the vehicle early before 8:00 am then came back at 12:00 just to hear him explain that his service man made a mistake installing the windows to someone else van and he needs until 2:00pm to remove the windows from someone elses vehicle and put them on my van. I wait until 2:00pm and he did not have it done. He made me wait until 5:00pm or 6:00pm to finished my van with two different windows on the two side of my van, a scratch on one of the side where the window was replace, and another scratch on the other side of the van. I talked to Oscar about the new problems and he rent me van from Enterprise and told me the problem will be correct the next day. Austin called me the next day and said he already order another parts to send to him over night and will have them in the next day then will have it done. The next day I talked to him on the phone and he said the parts just came in are the wrong parts again and we need to wait another two days. He did not contact me again for a few days so I had to come to the dealer again on 3/16/2015 and asked for a general manager. Arnold Flores, a sales manager who told us that he is a general manager, said he will have the problem take care of. I took the van home after a week in the dealer without being serviced. We were ignored again for another two weeks until I decided to take action to correct this problem and this is the first of the steps that we will have to let consumers know about Moss Bros. who has the slogan that You are the boss.

LilianHoang

3 de abr. de 2015

Thinking about buying or servicing your vehicle at Moss Bros. read this to see if you are really the boss!I bought a brand new 2014 Dodge Grand Caravan at Moss Bros. Riverside 8151 Auto Drive Riverside, CA. 92504 on 8/28/2014. I took delivery of the vehicle very late in the evening when it was very dark and I could not see everything clear. The next morning, I noticed the rubber molding on both rear windows were twisted and did not stay in place. I was busy so I had to wait a few weeks before I can requested a day off from work then took the vehicle in for repair. I was surprise when the service man asked if my brand new van had extended insurance to cover the damage. I went home and called the salesman Tyler Bloomingdale and he had his supervisor talked to me on the phone. Tylers supervisor then had Austin Castro called me the next morning to schedule my vehicle in for service. I took another day off from work to bring the vehicle in for service on 10/7/2014 just to hear Austin Castro said he had to order the parts and will contact me when they arrive. Austin Castro did not contact me as promised. I came in on 11/04/2014 to ask him about the repair but he said he still waits for the parts and told me to wait again for his call. He did not call me at all again and continue to tell me that he still waits for the parts when I came and see him again on 12/09/2014. Austin Castro did not contact me at all about the repair for my vehicle.I brought my van to the dealer on 2/28/2015 for an oil change. While waiting for the oil change to get done, I talked to the service man Joey Salcedo about the problem of waiting for the parts for the repair of the rubber of the two rear windows and asked him to let me talk to a manager. Joey Salcedo told me to wait for him to look for the manager then ignore me for hours. I went to the front and talked to Carlos Perez, the Internet manager. Carlos said he will have someone call me the next day about the problem.Austin Castro called me the next day and scheduled me to come in for the repair on 3/9/2015. I had to take another day off from work to bring the vehicle in for repair since Austin said it will take until noon to finish. I left the vehicle early before 8:00 am then came back at 12:00 just to hear him explain that his service man made a mistake installing the windows to someone else van and he needs until 2:00pm to remove the windows from someone elses vehicle and put them on my van. I wait until 2:00pm and he did not have it done. He made me wait until 5:00pm or 6:00pm to finished my van with two different windows on the two side of my van, a scratch on one of the side where the window was replace, and another scratch on the other side of the van. I talked to Oscar about the new problems and he rent me van from Enterprise and told me the problem will be correct the next day.Austin called me the next day and said he already order another parts to send to him over night and will have them in the next day then will have it done. The next day I talked to him on the phone and he said the parts just came in are the wrong parts again and we need to wait another two days. He did not contact me again for a few days so I had to come to the dealer again on 3/16/2015 and asked for a general manager. Arnold Flores, a sales manager who told us that he is a general manager, said he will have the problem take care of. I took the van home after a week in the dealer without being serviced. We were ignored again for another two weeks until I decided to take action to correct this problem and this is the first of the steps that we will have to let consumers know about Moss Bros. who has the slogan that You are the boss.

ammejia

28 de mar. de 2015

Its all too common to run into obnoxious car salesman who only wants to get your signature and their commission as fast as possible. Wally Lema was awesome he has proved us a wonderful exception to that cliche, and he has ensured that we will be coming back to your dealership for years to come. Also to all the others that assisted us We give you all a 5+ star 2 thumbs up Thank you very much. Alex and Maria Mejia

Maxine Glazer

22 de mar. de 2015

Great company whose employees actually care! Great company whose employees actually care! Great company whose employees actually care! Great company whose employees actually care! Great company whose employees actually care!

Leonard Ortega

21 de mar. de 2015

The service was great and I'll be back. I have bought a car from here and have referred other people here.

Jo

18 de mar. de 2015

We bought our 1st Dodge Charger here and when it was totaled in an accident we came back to Carl Jenkins. He makes us feel comfortable! It was smooth and easy!

dcasanares

17 de mar. de 2015

Overall Experience was good. I went in for to buy a RAM and walked out with a 300..... team did not hesitate on working on a new deal outside of the original one so I could make a decision between the two.

Kent Miller

16 de mar. de 2015

1. Very friendly and helpful at purchase time. 2. Very helpful in choosing a service warranty plan.3. Slow follow up in getting me the missing second key and owner's manual Over a month and I still have not received the owner's manual.4. Very responsive in scheduling minor body molding work. The service department even programmed several keys I had purchased over the internet to help make up for item 3 above. Normally the programming would have cost me over $100.

Priscilla

15 de mar. de 2015

I was immediately was greeted when I came in. The people were friendly and helped me decide what would be best for me depending on my credit. I did have different cars as options and finally chose a smaller suv . Payments are low and was able to drive off in a brand you car. Wide selection. Would recommend this dealership to anyone.

gnerase

14 de mar. de 2015

I have had two cars serviced here for almost 15 years and have had excellent service and cooperation with the Service Manager and their department. My cars are still running great and will continue to have them serviced here.

hbock

13 de mar. de 2015

the first I was for an oil change they would not do it because it had not been a year or the light was not on I am from the old school that you changed oil at 3 or 5000 miles was not told about this when I got the car new it might help you put is info out.

Dr. Mel

7 de mar. de 2015

Service rep Tavis Mahlke is GREAT! Easy to work with. Good knowledge of diagnostic issues. Competent, knowledgable, very customer oriented. When I take my car to service, I only ask for Tavis Mahlke as I know I will be treated like a customer wants to be treated; with respect and honesty. As far as I am concerned, Tavis Mahlke should be Service Manager. Excellent, excellent, excellent. Good job.Dr. Melvin L. Shirer

BravoStarX

6 de mar. de 2015

I have two vehicles from this dealership and have had both of them serviced to such a poor point that I literally searched for this review to warn others.DO NOT GO HERE! The majority of the staff are rude, incompetent, and incapable of handling even the smallest of tasks.Many times I have gone in for a problem to find out that it a wasn't taken care of or, shockingly, made it worse than it was before.

Simon & Lenore Guerrero

27 de feb. de 2015

Great Service !!!!!! Experience no hassle or pressure to buy my car, salesman very knowledgable. Very competitive prices !!! Great inventory !!!!

Spacbls

26 de feb. de 2015

Very very good people to work with. No hassle no problems. I will continue service at Moss bros. They really do go above and beyond.

Ruben Aldama

26 de feb. de 2015

I found this Dealer very helpful and informative with my vehicle. I came for service and feel they recommended work needed to make my car last longer.

Heather Zaragoza

25 de feb. de 2015

The service was provided in a timely manner. All employees were very friendly and helpful.

Stamppack

17 de feb. de 2015

I had a great experience with the purchase of our new Grand Cherokee. Every staff member that had assisted us had delivered the upmost customer service. We are very pleased with our visit to Moss Bros Riverside.

James e AVERETT

24 de ene. de 2015

VERY GOOD SALES TEAM MADE ME FILL LIKE FAMILY THEY ALL TOOK CARE OF ME WELL

sapien

21 de ene. de 2015

My wife and I are very pleased with the great customer service we received at Moss of RiversideBill Lunndsford has very knowledgeable courteous staff .I would recommend Moss to my family and friends, .. Were both very happy with our new car. Thank you .

Melvin L Shirer

18 de ene. de 2015

Service Rep Tavis Mahlke is the #1 service rep at Moss Riverside. Very helpful, professional, courteous, knowledgeable, friendly and caring. When I take any of my cars for service or repairs at Moss Riverside, I ALWAYS ask for Tavis Mahlke to assist me. Tavis is the epitome of what service reps represent.Dr. M. Shirer

Roxanne Kirkpatrick

6 de ene. de 2015

Service department very nice and helpful. Have had good experience with repairs and maintenance.

bonzi

27 de dic. de 2014

I always have a great experience and service when I take in my Chrysler for service. Would not think of taking my car anywhere else.

J

18 de dic. de 2014

Riverside Dodge is the Best!! Austin in service is Awesome!!

Stephen berman

11 de dic. de 2014

Great people to work with. And joe was outstanding

Marna R.

3 de dic. de 2014

Lost my car due to a car accident, I had purchased it a year ago from Moss Bros- Riverside. Found myself having to get a new vehicle and without hesitation went to this dealership and spoke with Nick Hassan. Nick and Adam were so friendly and provided such personal service. They saw that I got the car I wanted with no hassle or pressure. I feel a got a great car for a great price. 5 Star sales service to them both.

Debbie

3 de dic. de 2014

Great service, professional and helpful General Manager(Bill Lunsford)

Jason Jones

27 de nov. de 2014

Tavis was great!! They found the issue and made the repairs!!

David PREST

18 de nov. de 2014

The experience was very good. Moss made us feel that we were an important customer.I rated the facility average. I am an architect. You need to upgrade your showroom/ office area. I even had a hard time finding the entrance.

Kenneth Romney

17 de nov. de 2014

could not ask for a better more professional dealership....

payton123

16 de nov. de 2014

Since I have purchased my truck in 2002 I have not trusted anyone else to do the maintenance on it. keep up the good work.

Chad Marler

16 de nov. de 2014

I was very impressed with the professionalism of the sales and finance staff at Moss. The buying experience was painless and I really felt taken care of.

johnnyfrew

14 de nov. de 2014

First time purchase and these guys are over the top! Thanks Scott

blakesarah

10 de nov. de 2014

what a great crew of folks to work with. they take real pride and passion in their work. they show true care and consideration. buying three vehicles in the last two years from them should speak for it's self..

emac08

4 de nov. de 2014

Madlin helped me out with showing me the car. She was amazing! Her customer service was beyond what I expected. Negotiations were pretty good (take in mind I did my $ research before hand); however, I believe when it came to my trade in, the numbers became a little "poor". All the staff who had helped with the sale were very nice. I def. would come back here for another car..... just not if I had a trade in to work with!

Jason Jones

15 de oct. de 2014

It was a pleasure purchasing our 2014 Charger. No pressure, incredibly professional staff. Madlin was great! She was well informed about the product and easy to deal with. She has an excellent personality. Nick is a real character. I enjoyed dealing with him. As a closer, he was professional and worked very hard to make us a good deal. He went above and beyond to make sure the dealer trade went smoothly and corrected issues with the vehicle without argument. Very professional. This was our second vehicle purchased from Moss. Just as easy and pressure free and easy as when we purchased our 2013 Jeep Wrangler Unlimited. Good job!! Thanks for the positive purchasing experience!

RICK RICH

15 de oct. de 2014

Nick and Wally are the best we will recommend them to all our friends. Nick found the car and the truck we are looking for. Customer service is EXCELLENT.

stephen berman

10 de oct. de 2014

The staff at Moss bros is top notch at all levels.i have bought my last 4 vehicles from them and i guess that should tell the whole story. when it comes to the servise area for your vehicle the staff is just outstanding. They really take extreme pride in there work and in customer service.

APDaddy

7 de oct. de 2014

This review is of the SERVICE department at this location. I have not purchased a car from this dealership and am thus not able to provide feedback on that. I can say that, given my experiences with their Service Department, I do not think I would trust any part of their business.On February 4th, we took our 2008 Grand Caravan in to have a sticky brake caliper replaced. After claiming the work would take a day or two at most, we were surprised when several went by with no call back. It turned out the mechanic, "Oscar," had left for some days - without telling anyone, I guess, how to deal with our car. When Oscar returned, he twice claimed it was impossible to get in contact with our warranty people in order to authorize the repairs, claiming they must be out of the office. Twice I demonstrated, within seconds, that I could reach them on the phone just fine. He simply lied about trying.Once I'd finished doing Oscar's job for him, we drove away, thinking that was that. Lo and behold, the brakes squealed and juddered - it turned out that in surfacing the rotors, they had overheated and warped them. Those were replaced February17th.Less than 8 months and less than 9,000 miles later, we noticed squealing and pulsations coming from the brakes. We took them to a different mechanic, one we trust. He peeled off the pads and showed them to me: they were worn entirely through, meaning either Moss installed brake pads that last less than 10k miles, or they never actually fixed the brake caliper at all.I called and spoke to their service department, and after 4 tries, reached their manager (Robert Gillam?) on the phone, who informed me the "only" thing he could do would be to have me come down - for more time out of my schedule, at my expense - and have them look at the work they did. Why in the world would I want the same mechanic who lied to us and screwed up the work in the first place to do so again??? No, that's not the "only" thing you can do. You can refund the $996 you charged for a 'repair' which repaired nothing. And you can fire mechanics who lie to your customers and misinstall parts.

A. P.

7 de oct. de 2014

This review is of the SERVICE department at this location. I have not purchased a car from this dealership and am thus not able to provide feedback on that. I can say that, given my experiences with their Service Department, I do not think I would trust any part of their business. On February 4th, we took our 2008 Grand Caravan in to have a sticky brake caliper replaced. After claiming the work would take a day or two at most, we were surprised when several went by with no call back. It turned out the mechanic, "Oscar," had left for some days - without telling anyone, I guess, how to deal with our car. When Oscar returned, he twice claimed it was impossible to get in contact with our warranty people in order to authorize the repairs, claiming they must be out of the office. Twice I demonstrated, within seconds, that I could reach them on the phone just fine. He simply lied about trying. Once I'd finished doing Oscar's job for him, we drove away, thinking that was that. Lo and behold, the brakes squealed and juddered - it turned out that in surfacing the rotors, they had overheated and warped them. Those were replaced February17th. Less than 8 months and less than 9,000 miles later, we noticed squealing and pulsations coming from the brakes. We took them to a different mechanic, one we trust. He peeled off the pads and showed them to me: they were worn entirely through, meaning either Moss installed brake pads that last less than 10k miles, or they never actually fixed the brake caliper at all. I called and spoke to their service department, and after 4 tries, reached their manager (John Guillaum?) on the phone, who informed me the "only" thing he could do would be to have me come down - for more time out of my schedule, at my expense - and have them look at the work they did. Why in the world would I want the same mechanic who lied to us and screwed up the work in the first place to do so again??? No, that's not the "only" thing you can do. You can refund the $996 you charged for a 'repair' which repaired nothing. And you can fire mechanics who lie to your customers and misinstall parts.

Oldmancars1

5 de oct. de 2014

Didn't thinl American deslers careddon't have much else to say just surprised from first time I visited this dealet the one in mo valley left a bad taste as far as operation of the dealer I hate dealers that lie and their good for thst

J.S.

2 de oct. de 2014

Austin Castro is the Best!! He is very attentive and his customer service exceeded my expectation during my recent visit to Riverside Dodge. Thank you Austin for faciliting my car services. You saved me from driving back down another day. Thanks again for always providing the BEST Customer Service!!

Nicole Williams

25 de sep. de 2014

This was my first visit to Moss. The place was immaculate and the staff were extremely nice. Carl Crocker was the person who was helping me. They were extremely busy that day but he took his time with me and explained everything to me in great detail. He made me feel very comfortable and not rushed even though they were slammed that day. He was very courteous. I will make sure to only do business with him next time I am there.

Venus Nuckolls

16 de sep. de 2014

To Whom it may concern,I have already submitted a review to your company. Again, I cannot believe that you are asking for this again. So, I will go ahead and submit another review to your dealership. My experience, most recent was the first and prob. the last experence I will have at your dealership. The reason for this is due to the fact that I called your dearlership to set up a date to have whatever part was recalled. I brought my Jeep in at the time your rep. told me too, which was the next day. The rep. kept my Jeep at your dealership for 3 hours, then called me too let me know my Jeep was fine and did not even need the part that is required. As a consumber...if feel that I will never buy another Jeep. Due to the very fact that Jeep has had this recall in for over a year, and is just now sending out notices telling people that they can now bring in there Jeep to any dealership to have this part put in. I do just that using your dealership for the first time buy the way. Then, I get nothing??? As they tell me I do not need the part at all after waiting a whole year for this part to come in from Jeep. It is very dishearting!I feel I cannot completely trust your dealership in maintanince of my Jeep. Although, this is the first time. It sure took you all awhile to get in touch with me via the e-mail. Then, you ask me how I feel about your dealership service and want a recomendation. NO, this is not going to happen with me! I cannot recommend your dealership and service to anyone, as I feel that I was not completely treated fairly from bringing in my Jeep to your place of bus. As it took you all 3 hours to tell me I did not need the repair Recall that I needed. So, you have left a Jeep consumer wondering what too do now, as I thought the part needed to be put into my Jeep as indicated. I am sorry to tell you you will not make your perfect 10 with me on this issue of my recent Jeep service.Thank You, Venus Nuckolls

Robert de la Fuente

14 de sep. de 2014

My experience at Moss dealership was a good one, thanks to service attendant OscarTalamantes had me in and out in good time. Thanks Oscar

Ina Smith

14 de sep. de 2014

I am so pleased to have Carl Crocker to handle my service department needs. TimesI've been disappointed, he always comes through with efficiency, kindness, and honesty.Hooray, for such a fantastic worker.Ina Smith

pbwilson

12 de sep. de 2014

The Little Red Dodge Dakota truck, check engine light prevented passing the smog examintion. Due to failure, must see dealership for update on old system. While waiting to enter system, radiator hoses decide to discharge fluid on the ground, very improper, Please excuse her rudeness, but she is twelve years old with only 238,825 miles on her chassis. She is a great ride and could tell wonderful stores of her Texas adventures.Quick eye Carl sees fluid on the ground, share diagnosis of improper discharge and idiot light on dash, explains testing, replacement parts and bottom line of the bucks intended to exist my possession to add to your change pocket.The courtesy ride back home and the pick up the next day by Mr. Blondie was great. He is certainly an asset to your enterprise. Timeline for resuming possession of Little Red was about 24 hours and now she is smiling again and making new stories in California.

vivian card

12 de sep. de 2014

I have always felt the service rendered when I have come in for my automobile maintenance was more than satisfactory. When I have had concerns they were addressed professionally and if additional repairs were assessed to be performed I was informed and given explanation as to the degree of priority. in having it taken care of. All of the schedulers are courteous and reassuring , however, I have always looked forward to Sheryl (when she was there) and Carl registering me. To be sure, Moss of the auto center in Riverside rates a 10. !!! Also the transport drivers who have taken me home when I have had to leave my car for extended period of time. They are also professional and courteous.

Homeward bound

10 de sep. de 2014

Tavis took great care of me. I live out of town and appreciated the appointment Monday and that the repairs were completed that day.I also met with Wally in sales about a new vehicle (I come to the area monthly and have purchased 2 cars locally). He was very helpful and unusually knowledgeable.

Daniel & Angelina Guillen

9 de sep. de 2014

Thank you. From Daniel & Angelina Guillen, we also bought a new Van from in the 90s

Mike

9 de sep. de 2014

Always a pleasure to deal with everybody!! Love MOSS BROS!

Kendall Yeslinek

7 de sep. de 2014

Joe was courteous and professional.He answered all my questions and they even washed my dirty truck

Mikie3

3 de sep. de 2014

Staff was very knowledgeable and friendly. I initially went there with a Cherokee in mind but drove home in a 2012 Chevy Colorado. The truck wasn't my first choice, but nonetheless I absolutely love my truck and don't feel like I've settled at all. Madlin and Nick made my Labor Day weekend!

Marisela Ortega

2 de sep. de 2014

Bill Lunsford help me out and made a bad experience into a good one. I love my new 2014 Durango Limited, The sale didn't took that long and we got the deal that we want it!

Janice Morgan

27 de ago. de 2014

We had a wonderful experience. Carl was very nice and very helpful. He made sure the dollars avaliable to me went toward the charge for my repairs. Thanks for everything.

Mac

22 de ago. de 2014

So far so good this time

Terri Sloan

17 de ago. de 2014

I really miss Shirl cause she was so good but Austin a good job explaining what work was done. Even the Ac comes on stronger and cooler.

humberto.v.lopez.7

14 de ago. de 2014

is just excelents sellers,nice experience,ijust purchased 2014 new chrysler 200and iget the price i loock for! i made my wife hapie and all family too!

Mrs Shepherd

13 de ago. de 2014

Travis was very helpful

Marna Riegler

11 de ago. de 2014

Always receive 5 star service from the service dept

timothy.lucas.9

5 de ago. de 2014

Was treated like a value customer even though we have been dealing with Moss Motors/ now Moss Bros. for over 30 years. Carl Crocker in service has always work with us in so many ways as well.

Harlene

31 de jul. de 2014

I purchased a 2013 Dodge Journey at the Dodge Riverside store on sat 07/26 and I cant say enough about how I was treated..Like an important person.. From being greeted by Nick (sls mgr) as soon as we walked in(I had submitted an internet inquiry and he called me right back), to Louis (salesman) and finance(he needs to pay a little bit more attention to paperwork than throwing out compliments). It took longer than I expected but Nick wanted to make sure everything was done and processed so I would'nt have to come back( live in Az). and everything was done.I would definately without hesitation reccommend ths dealership to anyone that asks "where did I buy my car?" thankyou all. ps..you need to have a popcorn machine and free bottles of water in the cust lounge.

gary cornell

28 de jul. de 2014

overall good service and very helpful service employees.

TeamRuxin

25 de jul. de 2014

Went in for an oil change and fuel injection wash and my vehicle was finished ahead of time and washed as well without me asking. Making the appointment was simple as well as the pick up, so I couldn't be more satisfied.

Bob Collins

25 de jul. de 2014

Joe gave me 1st class service, a pleasure to work with. A real professional.

D Wiles

14 de jul. de 2014

I recently purchased a Chrysler 300C from Moss Bros, Riverside, CA, thereby discovering a superior dealership and excellent, proficient personnel-- Chris Dominguez, Nick Hasan and David Espinozawho efficiently, pleasantly and sensitively completed my new car purchase. They are undoubtedly the best automobile sales staff I've ever encountered! My Congratulations to Moss Bros., Riverside, CA for their outstanding dealership!

Greg in So Cal

13 de jul. de 2014

I just purchased a new Chrysler 300 here , and all I can say is wow. Very relaxed, no stress, no hassle. I got the car I wanted at the price I wanted. In and out in under 2 1/2 hours, and I left with a smile on my face.

rwhale

12 de jul. de 2014

Great job Wally at Moss.

Dan Croix

10 de jul. de 2014

Coffee machine was out of order.

renee

8 de jul. de 2014

good vehicle service, service rep Austin is great

Sharon Bowler

6 de jul. de 2014

Austin is excellent in the Service Dept. He's helpful, answers questions

Mike Metz

6 de jul. de 2014

Awesome dealership. Highest level of customer service!

jnn_pineda

4 de jul. de 2014

For the first time ever dealing with a dealership, I felt peace of mind that I would be helped with my car problems. Service answered all my questions and provided great efficient work. Definitely puts dodge as my number one brand dealership! I can trust that dodge will stand by their vehicles and help customers along the way without bailing out or giving the run around, like many big name dealership I have dealt with in the past. Thanks

S Petrarca

30 de jun. de 2014

Everyone has always been wonderful. Will keep coming back

capdelco1

29 de jun. de 2014

Overall experience was very good. Everyone was very nice and friendly until we turned down the extended warranty. Then the two people selling that product shut down some. My really only complaint was after we reached a deal that I was happy with and which didn't take very long, we spent at least another two hours waiting to finish the paper work. That didn't even include picking up the truck because we picked it up the next day. Other than that excessive wait, the experience was very satisfying.

Albert Wilby

29 de jun. de 2014

I feel like they are old friends of mine now. Great staff. Very friendly.

davidg410

3 de jun. de 2014

Got us financed on a great deal when no one else could on a brand new car. Great people definitely would do business here again and would highly recommend them.

Dee Rogers

1 de feb. de 2014

David Fertig is the best salesperson we have ever had the pleasure to meet. He cared for my daughter as if she were his own and my husband and I are so grateful. We know she is safe in her new vehicle and with the service from all the staff at Moss. I truly appreciated the courteous, thoughtful, and helpful interactions and we left the dealership feeling like we had a kitchen table family experience. I will stop in to say hello when I return for her graduation in May. Blessings to you all.

Cntry911

6 de ene. de 2014

I have had the brand new vehicle I purchased in 5 times for the same problem and the bottom line answer they can give me is that the Dodge Journey has these problems because of cold weather ....not to mention Nick refused to give me the district rep for the dealership and of course I am still driving a vehicle that now makes more noises then a semi truck since I had there service department work on it . I attempted to write the GM for assistance but received no response so I am now taking a different approach .

mudfreak

3 de ene. de 2014

It was October 21st.,I had saved my money for two years to buy a brand new Dodge Charger,woke up,and decided this would be the Day I will buy that Charger that we'd been dreaming about.I had been working with two other Dodge dealers on the internet,had picked out a couple of cars I'd like to buy.When I CALLED the internet managerat Ontario Dodge(who I had been setting a deal up with) told him I was on my was to complete rhe purchase,I was told by him the car I picked out has just been sold to someone else,ANOTHER xxxxxxx LIE & xxxxxxxx STORY !!!!! I was pissed off...So I pulled over,parked my car,google Moss Motors where I had a great buying experience 14 years prior.I called the internet line,Adam answered,told him I was buying a car,would like to give Moss motors my hard earned $$$$$$$,If he had a car and could match the price of the other two dealers.Adam searched his inventory,found a nicer car-more optons on it at a better price !!! Now came the hard part,would Moss Motors be Men of There Words ???I asked Adam if I drove straight to Moss Motors,would he be a Man of his words,UNLIKE ONTARIO DODGE,not play games and close the purchase of my dream car and of coarse he said yes.Upon arriving,Adam was outside waiting for me,welcomed me in showed me the car I was going to purchase.AS Adam asked for,I brought a copy of invoice on the other car I had in mind.I gave it to him,he went to discuss with Nick,(internet manager),They wrote up the paper work with no games,sold me the beautiful Dodge Charger I'm driving today !!!Not only had I got a nicer car for my $$$$,but they threw in LIFE LONG free oil changes.With the deal completed,I left Moss Motors late that night with out the car,with a (promise From Nick Hassan & Asad Mazhar),that the Charger would be washed clean,machanicly sound and have a full tank of gas !!!As promised,my son and I showed up the next morning with our trade in,finalized the paperwork with David Espinoza,and were greeted by Adam.Low and behold,they pulled the car around,full tank of gas,washed clean and shinning like a superstar.Adam walked us through the cars functions and gave us a hand shake good bye.I tell everyone how well Moss Motors treated us,are Men of there words,about the life time oil changes and again,14 years later got the same five star treatment we deserve as a good paying customer with hard earned $$$$$$.I HIGHLY RECOMEND Moss motors Riverside to anyone looling to buy a car.

3dpixi

8 de oct. de 2013

I am very pleased with the service that I received at the Riverside Moss Bros location. From the moment I walked up to the dealership, I was greeted professionally by a gentleman named Wally Lema. He did not in any way pressure me to purchase a vehicle. He was very knowledgeable and answered all of my questions in regards to all the specs of the Dodge Journey I was interested in. The general manager, Bill Lunsford assured me I would get the best deal possible in the situation I was in. I was professionally greeted with a hand shake from both sales managers, Asad and Charles. Both managers worked very hard to get me the best deal for the vehicle I was interested in. With no sales pressure, I went home and thought about the deal offered to me over the weekend. I gave the Riverside sales team a 5 out of 5 because the sales team was professional, the atmosphere was not intimidating in any way, the Finance Manager David was speedy and efficient, and the deal I got on my Journey was hard to refuse. If you are in the market for a new vehicle, I would suggest Moss Bros CJDR Riverside!

blakesarah

12 de ago. de 2013

Nick Hassan WOW what a pleasure it was to deal with someone who takes real pride and passion in there work. He made the process so EASY because of how knowledgable he is of how the whole process works. And then when we got to the finance manager Tommy Rodriguez another real WOW he made the process so easy and he to was so very knowledgable. The two associates that help Nick were very professional and very nice Nicole and Melissa. thanks Stephen Berman a great wonderful team you have

prplelvr68

27 de jun. de 2013

I bought a car there last year and again this year. i would not think of going anywhere else. they work to get me the price I want and the monthly payments I need. I highly recommended moss in riverside.

dadvetbarry

26 de jun. de 2013

This dealership reminds me of how things were forty years ago. Tell the customer anything to get them. Once you're there the story and priceschange. We talked to three different salesmen, beginning with the lowest one on the food chain and progressing to the closer. They had no vehicle, even the most basic model at the price that was quoted on the phone and in an email. I would never go to a Moss Brothers dealership again and will pass the word onto at least 10,000. of my closest friends. Barry Liebelt

TevisLiebelt

23 de jun. de 2013

I went to Moss Bros Dodge in Riverside after spending some time receiving quotes on a new Dodge Journey Sxt Blacktop Edtion, I had received a quote in writting from Al Perry at there sister store in San Bernadino for $2000 drive of with a payment of $179mo for 39mo. I went in Friday night and met with Ben Adkins, I test drove the car and then wanted to verify pricing. Ben spoke with his leasing speacialist and offered to beat the deal at $2000 down with a $149mo payment. I told him that my dad would be assisting with financing and wanted the price locked down since he would be driving an hour to do the deal. Ben called my dad and verified pricing and we were set to come in the next day. Upon arriving at the Moss Bros my father and I were shown the vehicle once again by Ben and then proceed to go inside to take car of the paperwork. We were passed of to the leasing speacialist who immediately began questioning us about where we wanted to be with our monthly payment and down payment. We were both suprised because the quote had already been given and verified the day before. After receiving a new quote of $10,000 down and $280mo were were again passed off to the finance manager. He explained there was no way even a base journey could be purchased for the original quoted price. Ben Adkins and Moss Bros Dodge has been the worst dealership experience I have ever had. They attempted a bait and switch even after having a quote in writing. Dealers like Moss Bros give Dodge a bad name and I would never consider buying a Dodge vehicle now. I went across the street and purchased a 2013 Chevy Equinox 1LT for $2000 down and $109mo at Singh Chevrolet. Avoid this dealer at all cost,if anyone want to see there lies I have multiple emails and quotes about the transaction. Tliebelt13atgmail.com.

kristybirch

30 de abr. de 2013

Why have I given this dealership this rating because I truly believe this dealership deserves 5 out of 5 stars for customer service, friendliness,overall experience and many other factors. Ive been car shopping the last 6 months with nothing but stress and headaches. Usually, the whole car buying experience for me is nothing but pure stress and a headache. At Moss Bros Chrysler Jeep Dodge of Riverside the staff tried to make my stress and headaches go away as quickly as possible. I admit dealing with me is dealing with a great pain, if you know what I mean. I'm extremely picky, undecisive and hard to please. However, the staff at Moss Bros treated me with dignity, care, respect, loyalty, compassion and pure love and support. I love these guys and they love their customers. They make their customers feel important and their customers happiness is there number one priority. My stressful tears quickly became joyful smiles. They listened to my concerns and solved all my worries with answers. They went way and beyond out of their way to help me, for many different reasons throughout my car buying experience. If they didnt know answers to my many questions, they quickly found out. They informed me about their advertised specials, dealer incentives and worked incredibly hard to get me the best price, deal, financing and satisfy all my needs on my new car. Together as a team they pushed through the challenges and took initiative to fulfill my happiness. I felt like my car buying experience was more about satisfying (me) the customer and my pure happiness, then just selling a car. They stand behind everything they promise. Did I mention they offer discounts on services and lifetime oil changes. I highly would recommend Moss Bros Chrysler Jeep Dodge of Riverside to everyone I know and to others as well. My car buying experience was pure satisfaction. They made a great new friend and Ive made many new ones. Thank you so much, Moss Bros for your patient, understanding, heart warming staff for taking care of me. Special thanks to Bill Ludsford, ( General Manager) Asad ( Sales Manager) , Mickey (Assitant Sales Manager), Jason Cooke (sales), Wally Lema (sales), Steve (Sales), Thomas (financing) and the rest of the staff who helped me. Greatly appreciated!! you guys are the best, no words can truly express how grateful and happy I am.

Kristy B

30 de abr. de 2013

Why have I given this dealership this rating because I truly believe this dealership deserves 5 out of 5 stars for customer service, friendliness,overall experience and many other factors. Ive been car shopping the last 6 months with nothing but stress and headaches. Usually, the whole car buying experience for me is nothing but pure stress and a headache. At Moss Bros Chrysler Jeep Dodge of Riverside the staff tried to make my stress and headaches go away as quickly as possible. I admit dealing with me is dealing with a great pain, if you know what I mean. I'm extremely picky, undecisive and hard to please. However, the staff at Moss Bros treated me with dignity, care, respect, loyalty, compassion and pure love and support. I love these guys and they love their customers. They make their customers feel important and their customers happiness is there number one priority. My stressful tears quickly became joyful smiles. They listened to my concerns and solved all my worries with answers. They went way and beyond out of their way to help me, for many different reasons throughout my car buying experience. If they didnt know answers to my many questions, they quickly found out. They informed me about their advertised specials, dealer incentives and worked incredibly hard to get me the best price, deal, financing and satisfy all my needs on my new car. Together as a team they pushed through the challenges and took initiative to fulfill my happiness. I felt like my car buying experience was more about satisfying (me) the customer and my pure happiness, then just selling a car. They stand behind everything they promise. Did I mention they offer discounts on services and lifetime oil changes. I highly would recommend Moss Bros Chrysler Jeep Dodge of Riverside to everyone I know and to others as well. My car buying experience was pure satisfaction. They made a great new friend and Ive made many new ones. Thank you so much, Moss Bros for your patient, understanding, heart warming staff for taking care of me. Special thanks to Bill Ludsford, ( General Manager) Asad ( Sales Manager) , Mickey (Assitant Sales Manager), Jason Cooke (sales), Wally Lema (sales), Steve (Sales), Thomas (financing) and the rest of the staff who helped me. Greatly appreciated!! you guys are the best, no words can truly express how grateful and happy I am.

dlettis

28 de abr. de 2013

Being in the automotive industry on the Credit & Compliance side I have a lot of knowledge and insight into many of the dealerships in the area. I have always found Moss Bros. to act in the most professional manner and go above and beyond when it comes to customer service and support. Recently I purchased my third car from Moss Bros. and over the years the standards have only gotten better. This last itme I went in directly to the general manager Bill Lunsford as a repeat customer and Bill answered all the questions I needed to strengthen my decision process to go back to Moss and purchase again from them. Bill put me in touch with Nick Hassan and the experience could not have been more enjoyable (can you imagine a car buying experience being enjoyable with no pressure....well it was). Nick worked out a great price for us and suggested the proper ad-on products that suited our specific needs. Nick was not only informative but made us feel as if he would really be there for support down the road if we ever needed him. Well he has been there for us in every instance over the last year. Nick has given us outstanding service, follow up, and just great advice with all of our car needs. In a couple of years we will be back to work with Nick and Moss for another purchase.

ErinVega

7 de abr. de 2013

Hands down the best car purchasing experience I've had. Helpful and knowledgable staff, amazing deals, nice dealership, beautiful cars, and no pressure tactics. You just can't beat that winning combination. I was told yesterday at another dealership, who were not nearly as friendly OR knowledgable on their own vehicles that I would never find their price anywhere else. Moss Brothers not only met it, the beat it, and made the entire deal painlessly. I will definitely return. I will also give glowing recommendations because I truly believe these guys are the best.

jbpeddler

28 de ene. de 2013

I have nothing but positive things to say about this dealer. After giving up on Jeep Dealers in San Diego due to poor follow up, and just plain bad customer service, I found Moss Bros online, and JR Lago called me back and was a star from the first phone call through the finish of the sale. He found me the exact Jeep Rubicon I was looking for in the color I wanted, and not only made me a good deal, but made the entire car buying process a joy! I would highly recommend Moss Bros. and JR Lago to everyone I know, especially considering what poor service and attitudes the Jeep Dealers in San Diego have. The Finance Manager was excellent, gave me a good deal on a lifetime warranty, and a good interest rate since my credit is 780. I have been telling my Jeep friends how great Moss Bros is since the day I bought my Rubicon, and will continue to do so!

DeeOroTax

13 de dic. de 2012

Recently I wasa one of many people in the market looking to purchase a new automobile, specifically a SUV. We decided to go to Moss Bros. Chrysler, Jee, Dodge, Ram in Riverside, Ca. The salesmaen were very helpful as was the VP General Manager who went out of his way to make sure that we were satisfied with the SUV, and entire purchase package. The entire staff was very professional and made sure that we had no doubts about the purchase. Visit this company and see for yourself. Mr. & Mrs. Jesse Oropeza

Christine T

30 de nov. de 2012

My husband just got a new Jeep Wrangler from Tim at Moss Bros Jeep in Riverside the previous month. I drove it and wanted one also as it is very easy to drive and a great 4x4 for our mountain snow. Mr. Morgan did a great job making it possible to trade in my fairly new Ford 4x4 for a Wrangler as well. He was friendly, responsive and very accurate with the numbers just as before. We were already sold based on prior experience with Tim Morgan and our other new Jeep Wrangler. We just about did the deal over the phone and were at the dealership for slightly over an hour. Tim showed me all the features of my new Jeep and even connected my phone to the bluetooth. Many thanks to David Espinosa for getting us the great interest rate. Tim Morgan and Moss CJD Riverside are so great to "deal" (pun intended) with it is a wonder how they are able to keep a high volume vehicles in their inventory. Christine T.

lexim

28 de nov. de 2012

I had a very pleasant experience with the Internet Team: Tim and J.R. They were both very helpful, knowledgeable and they went the extra mile to help me find exactly the Jeep Grand Cherokee with the features I wanted. They also understood my financial needs and made things work for my situation involving trading in my 2004 Durango. I would certainly purchase another vehicle from this team and Moss Bros. and will be recommending you to others. My husband purchased his RAM from another Dealer but will be going to Moss Bros. for his services now. My husband and I also really liked that Tim delivered my new Jeep to our home and took a lot of time explaining all the features and answering our questions.

Christopher Basirico

15 de nov. de 2012

I had previously purchased a Jeep from another local dealership. I also was referred into that same dealership by a friend who owns multiple other franchises. I made contact with the GM there and the internet sales manager. My wife and I had a terrible experience. Despite being a finance professional myself, a previous client of that dealership, and being referred to a high level employee there I received the run around, didn't feel as though we were being given the straight scoop nor the best pricing possible. That is when I contacted Moss Bros of Riverside online for a quote on a Wrangler. Tim Morgan stepped in and provided excellent service. He was responsive, listened to my specific requests for the desired vehicle and performed in every way. The difference in cost of the same vehicle was staggering and the monthly payment was close to $200 cheaper. Since notifying them of my decision to go with another dealer, I have received multiple phone calls apologizing from the other dealership. Too little too late. Moss Bros. has earned my Jeep business from here on out and the bonus is my wife, kids, and I love the vehicle we bought!Well done Tim, JR, Dave, Nick, Melissa, Nicole, and all of the support staff there at Moss!

Tulleners

8 de nov. de 2012

Shopped at 3 other Jeep dealers from Redlands to Victorville. Spent 45-60 days shopping. Sat down w/2 of the 3 previous dealers. Was not at all impressed. Friend told me she got her Jeep Wrangler from Tim Morgan at Moss Bros CJD of Riverside. Called him up. Very polite and professional. Info provided on phone was same as when I went there to trade in my Corolla. Love my new 2013 Black Jeep Wrangler. If Moss Bros Jeep Riverside could Clone Tim Morgan, they would continue to blow out all other dealers sales figures. Told Tim I'll need another Jeep Wrangler in a month or so for my wife and he said he'd take care of me on that one too!. Very Happy, Highly reccommend. Told My wifes' boss (Corrigan) about Tim and her/her husband just picked up their new Wrangler from him. What else can I say. If you have alot of time and money to waste, shop somewhere else. LOL!.Michael Tulleners

scotthoage

8 de nov. de 2012

I have worked with Nick Hassan on two separate occasions now. I find him to be up front, personable and direct in his dealings. I believe him to be honest and feel he worked to meet our needs on both occasions. Thank you.

mngonzales

6 de nov. de 2012

The Dealership at Moss Bro's very clean. Nick Hassan gave us 110% Customer Service. He made sure that we found a perfect affordable car.

DaleUp

19 de may. de 2012

I used to hate buying a new car. It always seemed like it was a competition of me against the dealer sales people. Not at Moss Brothers! The sales staff here teamed up with me. I felt like they were on my side helping me find the exact vehicle I needed.Usually I know exactly what I want before I walk in the door. This time I was not so sure. I knew what I wanted it for, but not exactly which model. Wally Lema sat down with me and we talked. He asked a lot of questions to determine who I was and what I wanted to do with the car. He found me a Jeep Wrangler that fit my needs perfectly. He didn't only promise to offer follow-up support, he called me to make sure everything was alright.I had a warning light come on and Wally had me bring it in right away. He handed me over to Chuck Udris in the service department. Chuck had service go over the Jeep with a fine tune comb, check everything out, make a minor update to the computer firmwear and sent me on my way. Although I bought a used Jeep, I feel like I'm getting the same support and service as though I had purchased a brand new one.Thanks Moss, you guys are great!Dale Updegrove

Miguel213

29 de abr. de 2012

Mr. Scott is a Professional and a Gentleman! We will be back for our third Chrysler vehicle in a few years. Mr. Scott we will meet again for another GREAT deal. Thank you once again.

chargerbob

6 de feb. de 2012

Great Bunch Of Guys To Work With. All Were Friendly, Very Fast And Knowledgeable. No B.S. Didn't Waste My Time With Deceptive Double Talk And Numbers.

Stiljustacowgirl

29 de jul. de 2011

CArl and Robert are working with me on an ongoing case with Chrysler on my 2006 PT Cruiser. I chose to visit this dealership based on previous ratings on the internet. While we are still working to determine the problem with my car, the customer service and overall experience have been outstanding thus far. I trust they will be able to determine the underlyig problem remaining.

jalisco1960

22 de jul. de 2011

Why I did this rating? Well I like the service, The sales persons are so wounderfull. They where very respect persons. Specialty de sale Man. Dwayne Carr.

vett

11 de jul. de 2011

I am Karen Allen , my husband and I bought a new truck from moss of riverside just yesterday. We are still smiling !! Tim Morgan was my husbands internet connection . phone, email, and he was there to meet/greet us.With a smiling face . He is teriffic!! Friendly,helpful.. knows his cars , personalble.And he and my husband had basicaly already set it all up , Tim , kept his word , no phonies here!! I mean we actually had a good time In this summer heat he was so cool..lol. for real! Also Steve Scott one of the sales managers , he gave us the deal we wanted, And was very nice , he was a pleasure i must say to do bussines with! David Espinoza helped us thru financing and he was tops , he made sure he got us through the ordeal of signing papers etc. quite painlessly...and ..EVERYONE there was happy and pleasant and they are such a good group it was contaigeous!! , my husband loves his new truck he bought from Tim Morgan, and I will be needing a new durango soon , guess where i am going?? YOU BET!! to MOSS because we got what we wanted , at the price we wanted , even sooner than we had hoped . We arent in their riverside area but it was well worth the trip.i highly recomend MOSS RIVERSIDE! i can't say enough good ..everyone was terrific. and if anyone from MOSS RIVERSIDE IS READING THIS THANK YOU ..YOU GIVE CAR SALESMEN AND GOOD NAME ...YAY!! FOR YOU.Warmest Reguards,Karen and Bill Allen

socalfish

10 de jul. de 2011

Recently I was my first day of my vacation and before getting 60 miles out of town my Dodge 3500 dually had a malfunciton light appear. Moss Bros. was the closet dealer to me. I explained the problem and was able to bring my truck in along with my 5th wheel attached. Art was the best service guy I worked with in trying to resolve my problem. Allot the part was not in stock and had to be ordered, they assured me they would have me on the road in the next morning. AND they did. Part was under warranty. Mike had taken the truck apart that night and Jake put it back together the next morning quickly.THANKS to all these guys that helped make the beginning of my vacation a enjoyable one!!!Jim

Chris & Ceida Motte

25 de ene. de 2011

Sasha,Terrance and Steve Scott were outstanding sales men who went behond there work to help my wife find a new Jeep that she liked.We are very happy with the sales department and the maintence department as well.Knowing that they are Christians who love our gracious Lord Jesus Christ.I will buy another new car from Moss Brothers in Riverside again. Thanks again, Chris & Ceida Motte

jbjiggy

17 de ene. de 2011

Super friendly and professional, and more importantly, things happen just the way they say it will, no sugar coating or surprises. I have used them exclusively over the past seven years and they have alwaays been reliable and have treated me like I was bringing in a Bentley for service, not a 9-year-old Tahoe.

satisfied03

4 de ene. de 2011

Finally a dealership that takes pride in their customer service. They stand behind everything they promise. We went in buying one vehicle and was so impressed by the service we went back 4 months later and bought another. Each visit just keeps getting better...

prairierider

31 de dic. de 2010

I took my Ram 3500 in for an update on the ECM. They got me right in and and they were able to service the truck at the same time (and I got the coupon price).Austin Castro was a pleasure to deal with. I would highly recomend this dealership. I have bought 2 trucks there and have been very pleased with each purchase.

ggdnite1

24 de dic. de 2010

Austin was available to take care of my situation on a Saturday morning. Although my follow was a little slowThe parts for my warranty were ordered and available as he had said. The repair was completed in the time he had stated. I have purchased several Dodges here and will continue to.

summerbaker

23 de dic. de 2010

I gave a "Great" review becuae Elisa was very helpful and we got in and out very quickly. The price was very competitive- not cheap- but worth the money. I will always take my truck to this service department. And would recommend anyone with a Dodge to take it here.

StressedOut

9 de dic. de 2010

***NOT HONEST AT ALL*****I would not recommend this dealer at all for repairs. Especially if you have to deal with ELSA. She gave me nothing but missleading statements from the first time we met her. She kept changing the prices of repairs. My car was running perfectly until her technician touched it. They messed up my car. The car was shutting of for no apparent reason, by my car shutting of I could of been in a car accident and not just hurt myself but other innocent people. Elsa had promised me that my car was fine and that I could drive it. Becareful as they are all in it for the money. Including Ken waddell, i contacted him in hopes that we would be able to help me and he also lied to me. Seems like they lowered my prices just to get rid of me or maybe they thought that's what I wanted. All I wanted to do was be heard and no one, I mean no one ever asked me how I felt. He also gave me misleading information. Only person that I felt was honest was Austin. BEWARE!!! Do not trust Elsa with your car unless you want to get in an unoperatoinal car and nothing but bill after bill that just seems to get higher by the minute (she's not honest at all). Only reason why I went here was because based on reviews they're supposedly known for being honest and that is something that they are not. If they would of been honest from the beginning all of this could of been avoided. Oh by the way make sure you read all your paperwork before you sign papers, as they charged me for the same service twice. I was promised a credit if I took my car back with 30 days and no where on my receipt did they apply that credit. They also wrote on the printed receipt that I had spoken to a lady by the name of VICKI saying that I told her I agreed to some fees... I never ever spoke to this person, she never called me or anything. I felt obligated to pay all these fees and know I'm paying for it cause all my other bills are behind. But they don't care as long as they get their money. The truth comes out and I have all the paperwork to show how they gave me nothing but false statements.**** AT MOSS I WASN'T THE BOSS I WAS THE PROBLE**********THEY DID NOT EXCEED MY EXPECATIONS EITHER******

kimandgreg05

8 de dic. de 2010

I was greeted with a smile, and very promptly! They checked my battery and tire thread right there in front of me. The price was excellent, even though I was not signed up for the coupons I still received the coupon price. And she even set me up to receive coupons. The service was done right on time. Thank you Moss of Riverside

gdguest

16 de nov. de 2010

One thing I look for is honesty. Austin was very honest,professional and helpful. He did not try to sell me services that I didn't need.My car runs perfect.No problems. Prices are reasonable. Service was completed quickly and they even washed my car.If you need a ride home they will provide it for you. If you are looking for honesty and great service go to Moss Bros. Riverside CA.

Chris Hammond

16 de nov. de 2010

We have purchased 2 jeeps form Moss, 1 used and 1 new. The price and the service was great. We also have both of our Jeep serviced with Moss. Shirl takes care of both of us. She is down to earth and very honest. She's doesn't push services or repairs on us, but when she says that it's needed, it's needed. She's honest and takes great care of us. I have to say that I've owned cars for 22 years and she's only the second service rep that I've liked and trusted.

elaine12

3 de nov. de 2010

My experience at Moss was a pleasant surprise. Owning my own business, I purchase a lot of trucks.Tried your dealership and will definitely be returning for my next vehicle. Steve Scott, Terrance Mohr, and Sasha Milani were all very frindly and took time to listen and find the vehicle I was looking for. Thank You!

Monstrfj40

16 de ago. de 2010

First off I would like to say that TIM MORGAN Was a great Salesman. You would be hard to find a nicer more honest Salesman Definitely in your corner Please make sure that you ask for Him. Finanicing my new Dodge was a long row to hoe and there were a few bumps. When Ken Waddell "VP of Opperations/General Manager" Got wind of these small bumps He Contacted me To my surprise that day and he assured me the bumps would be Smoothed out. I Found Ken to Have OLD SCHOOL MORALS and That his HAND SHAKE was a good as a written contract. At MOSS BROTHERS You will Find CUSTOMER REALTIONS COMES FIRST!

dodgeowner

22 de jun. de 2010

Mr. David Taylor is a person you CAN COUNT ON! He takes the time and patience to explain the options you have with your vehicle. The friendly attitude, great professional service, and money saving deals makes MOSS BROTHERS DODGE OF RIVERSIDE a place to return to. It is always comforting to know you can TRUST the Advisers and Technicians working under the hood of your car! Thanks A Bunch, J.

ken_bass

29 de may. de 2010

I was getting the car repaired for my daughter who is at college in Riverside. I was working long distance from Oregon.Carl recognized my situation and worked with me to get my car to the shop, give me an accurate diagnosis, suggest options for repair and then get work done in a cost-effective, timely matter.I was worried that the car would no longer be safe and reliable for my daughter. Carl and the mechanic made sure inspections were done that would let me know that the care was safe and that the transmission would be reliable.My daughter told me that the car was running fine.Thanks Carl and Moss Brothers Chrylser Jeep for being there for us.Ken Bass(503) 508-9215

gwebb

25 de may. de 2010

I would like to complement Steve Scott Dave Espinosa,Nick Hassan,Felipe Torres in sales and Bill Steffen for their Outstanding job and hard work putting together a deal for me to purchase my vehicle.Together,they pushed through some hurdles and went the extra mile! In my case 10 miles!*** I feel it was more then just selling a vehicle to them,they really wanted to make me,the customer happy.I will always recommend Moss Bros. Riverside to all my friendsI really want to complement their service department. I had problems with my navigation system.I told Dave Espinosa in sales about it,who then called Steve Scott who walked me over to one of the service writers named Jason. It was almost closing time and I thought they would tell me to just come back the next day.What happened next was unbelievable! Jason had another service tech look at the problem,his name was Marvin. This young man started working on the problem right away.Service was closed,and Marvin for approx 45 minutes and working on his own time tried to get it fixed,even taking the whole system apart two times! Their attitudes were great,and they all really cared.I will never be able to thank them enough.What a great Service Team they have.Iam in my 60s and still in business,and have bought over 30 vehicles in my lifetime.I have dealt with many salesmen,finance and service department personel through the years,but have never been treated this good and professional before.So keep up the good work and your great attitudes your the best Gale Webb GWEBBSPORTSatAOL>COM

Roger Crawford

20 de may. de 2010

This was my first time at this dealership for service. Everyone was friendly. I was taking my car to the dealership in Corona and the cost was always $100.00 plus. At this dealership my oil change was $19.95 I needed new tires also my total bill for the oil change and tires was $485.00 dollars. When I took my car to Corona they charged me $30.00 to rotate the tires. I asked David how much they would charge if I needed the tires rotated and the cost was zero. I am so glad I found this dealership.Roger Crawford

carolnuyt

10 de may. de 2010

My Sebring was making a funny noise in the front end. I was told by another dealer that it would cost me over 300.00 to fix So I brought my car into Moss Bros and spoke to the manager Vicky who told me she would charge me 100.00 to look at it and if I decided on them doing the work she would apply the 100.00 towards repairsWell all it was was a couple loose bolts in front support armsMy total bill was only 145.00 so I saved myself over 150.00 by bringing in my car to Vicky I would reccomend this dealer to anyone super honestthanks VickiCarol

roncal

8 de may. de 2010

I arrived at their service dept and was greeted professionally by service writer Jason BaumanI was greeted very promptly my oil change was done in about twenty minutes my Chrysler 300 was washed and vacummed I definately will return for service work at this dealership