Hamid

13 de oct. de 2016

Good service from Frank. I have been dealing with him & moss bros for 6 years & have no issues.

Butler

11 de oct. de 2016

Very Good Service no complaints at all. thanks Ms Butler and have a very nice day. It is also in a good location where you can eat.

tina peiser

6 de oct. de 2016

Had a recall for my CR-V and I was very pleased with the timing of the repair and customer service.Thank you!

Ronnie

29 de sep. de 2016

The test drive was excellent Vince told many interesting things about the Civic. He explained the price and other costs. Talked about the different options for the Civic. .

Al Boctor

28 de sep. de 2016

Your service writer was outstanding and listened to my complaints intently. He was very curtious and professional in dealing with me. I believe he is an invaluable asset to your organaization and deserves my highest commendations. Thank you Mr. Leon.

Dealer: Tim

27 de sep. de 2016

Made time, very respectful, i was late to my appointment still helped me and squeezed me into the schedule. The service was fast.

Mojahed Salama

21 de sep. de 2016

Frank Thomson's customer service is exceptional. He is the reason I continue to service my vehicles at this location.

jponce24

20 de sep. de 2016

The staff is always courteous and helpful. Excellent experience every time! I recommend this dealership to all my friends and family. They truly care about you and your vehicle.

Randolphdalke

17 de sep. de 2016

I gave an excellent review because of how this dealership treats its customers therefore, they earn this rating. Thank you to all your employees and thank you Wayne Allen for making this sale possible.

Carole Montgomery

12 de sep. de 2016

Mioss Brothers Honda is the Best! My service there was excellent. The service rep," Frank", Is outstanding he takes good care if of me and my Honda and has been helping us for many years. I feel that he is honest and because of that I trust his advice. I appreciate the clean and comfortable waiting room and enjoy a cup of coffe while I wait sometimes I even indulge in a doughnut. Thank you for making this service appointment a pleasant experience. I also look forward to the time when you will be able to wash our cars again. I do miss that service very much. Thank you. Carole Montgomery

R Garcia

12 de sep. de 2016

I bought my first used car from Moss Bros in Moreno Valley and am extremely satisfied. A few days after buying my car some problems occurred so I brought it back into the dealership. They inspected the car and fixed the problem. I bought my car when the dealership was doing their "lifetime oil and filter change" promotion. Since I already took my car into Moss Bros for my oil changes, I decided to get my car serviced here. Their prices are extremely reasonable and fair. The prices for the services I've had done on my car have been slightly lower than what other auto shops have quoted for the same service. The employees are always extremely friendly and I love the shuttle service they offer. On days that I had school or work I would drive my car over to the dealership, use the shuttle service to get dropped off at school or work, and then get picked up by the shuttle service later on to retrieve my car.

UnhappyHONDAowner

13 de ago. de 2016

My brand new car has had computer, transmission and engine problems within 1,000 miles!!!! My "brand new" car drives like a 15 year old car. And the refuse to fix it. When I brought it to the managers attention he: *Daniel sounded like he's had these types of complaints many, many, many times before. They sale lemons!!!

L. Gonzalez

20 de jul. de 2016

I bought a new Honda Civic less than 2 weeks ago and already the remote start and the air conditioner don't work! Now I have to spend my day off getting repairs for a car that I have only had for 10 days! People buy new so they don't have to worry about repairs for a while. So disappointing! Save yourself the stress and headache and go somewhere.

Matthew

17 de jul. de 2016

sale manager very friendly and helpful and service manager Ernie Guzman always very professional and will comeback again in the future.

Angel

17 de jul. de 2016

The overall service and care was great. Tim was knowledgable and explained the services needed in a way I could understand.

Karen Gonzalez

10 de jul. de 2016

It was an excellent car buying experience! I returned to this dealership because we bought our Honda Pilot from them a couple of years ago. This experience was as great as the last experience.

Thomas Yu

10 de jul. de 2016

Frank, the assistant manager was very helpful and extremely professional. I will recommend anyone to receive services from him.

Joe Sandoval

1 de jul. de 2016

Treated me wonderfully! Kyle is an excellent salesman. Was very knowledgeable in pointing out vehicle specifics. He now has sold both my son and I, a vehicle. Will direct more business to your dealership, and Kyle; as the purchase was very pleasant....Satisfied customer!

Speakeasy

1 de jul. de 2016

Honda Accord water pump was completed on time and without any additional inflated cost as some other dealers have charged me from past experiences. Shuttle service was also a great plus because I did not have to wait the 4 hours in the dealers minor service waiting room for my cars' major repair to be completed. Shuttle service also picked me up on time to take me back to get my car once the repairs were completed. David Swanson did a good job making sure the repair was completed on time and at the original price quoted me however I had to make several calls without success in trying to find out the status of my cars repair. David did apologize for missing my communication attempts when he did finally get back to me on my cars completed repair status.

Suuper7

30 de jun. de 2016

Very professional I'm very happy with the service I got. I would recommend other people to go there to get there service done

iliana luquin

28 de jun. de 2016

THE SERVICE AT HONDA WAS REALLY GOOD. MY CAR WAS WORKING PERFECTLY FINE WHEN I WENT TO PICK IT UP. i DEFINITELY RECOMMEND IT AWESOME WORK.

Reinart

27 de jun. de 2016

Moss Honda always provides great service! David always has a smile and going that extra mile to get the job done. Thank you for the great service.

Joe mar

27 de jun. de 2016

The service representative was courteous and friendly. He was willing to answer my questions. The customer service pressure me into upgrading the service .

myhonda

19 de jun. de 2016

We were very satisfied with customer service. I liked the price the offered me. Thank yiu for the exellent service. I would refer to my fiends.

Curtis Stout

17 de jun. de 2016

Outstanding services, All the sale and support staff were very helpful. Thanks for a very outstanding experience.

Christina

15 de jun. de 2016

I Made an appt to get recalls repaired and when I showed up the manager was greeting the customers and I asked how long it would take and he stated a couple hours. My car was completed faster than the 2 hours. Thank you again. Even Frank ,the service guy, had awesome customer service. Good job.

Boomer

14 de jun. de 2016

It was time for my scheduled oil change and Frank Thompson in the Service Dept took me in with a customer service smile and attention. He had the car checked overall and based on the wear he made a recommendation that I have my front brakes replaced. Thanks to his attention and the service crew's work my Honda is well maintained and I'm safely on the road with confidence. A good man, a good crew, a good team.

White,Erma1981

14 de jun. de 2016

Frank Thompson is an excellent service rep because as a female customer, I can trust that he will be honest, loyal and responsible with his service estimates.

Satisfied customer since 2008

11 de jun. de 2016

My service is always excellent! I was greeted by the guys in blue within a minute of pulling my up to the service area. As always Frank came out smiling and ready to help. The guys here are friendly and professional all the time. What I like most is that there is never any pressure. I received three needed services and all is well! Thanks guys!

Faustocanal1959

7 de jun. de 2016

I totally recomended this dealer to anyone that need a new, used or lease car. I had never been to a honda dealer before but this was the best experience,

Daniel Paul Burruel

5 de jun. de 2016

Oscar was outstanding. He helped me and my wife, Stephanie, with everything. I am very satisfied with Oscar's attention to detail, his professionalism, and his knowledge and experience in sales. If you don't recognize his contribution to your business, it would be shocking to say the least. Give this man a raise, a bonus, a freakin' all-expense-paid trip to Hawai'i; something for crying out loud! Also, Daniel was just as professional and just as knowledgeable and experienced. Both of these salty war dogs need medals pinned on their chest and their mamas told that they did their best...

Nancy

4 de jun. de 2016

Fast and efficient; clean facilities and waiting area; refreshments for everyone....the whole experience was much better than anticipated!! The dealer was exceptionally informative, although the car was done much faster!

Sharon

4 de jun. de 2016

Sales person Manuel is excellent to work with! Great service and great prices!

chuck

4 de jun. de 2016

The service manager and Mr. Moss stepped in to give me help when the tire company which provided the original equipment tires refused to back up their product after a needless blowout. Moss did not have to help but did and reduced the cost to me of my replacement tire. Great help.

R. Schultze

30 de may. de 2016

I was particularly impressed with the salesman Brian. He was very knowledgeable about the car and patient explaining the features.

Mr. LG

28 de may. de 2016

I went in to get my vehicle serviced. The folks down at moss honda were very prompted and we'll mannered. They assisted me very quickly and got me back on the road to enjoy the ride. It's was a very well done full service check up on my vehicle.

dfan76

24 de may. de 2016

This is the third car I have purchased at Moss Bros Honda. Everyone here is helpful and they go over and beyond to make the customer happy. I love my new Civic especially the color! Thank you Brian Fabun!!

Joe Barron

20 de may. de 2016

Service was great as usual, expected recall work to delay it being finished but received a call in under 2 hours for all work was completed

anonymous

19 de may. de 2016

Overall experience was good. Just with whole buying process was shorter.

Laura

14 de may. de 2016

Quick and friendly service. From drop off to completing projects very timely which is appreciated. Will return for future service needs

Rosario Grajeda

14 de may. de 2016

The Sales managers were wonderful. That is the reason I keep going back.

Robert Rector

13 de may. de 2016

Oscar is an excellent sales person. I would recommend him to anyone. He went beyond the call of duty.

Shammy22

9 de may. de 2016

Was welcomed immediately and attended to in a timely manner. The time it took to get my oil changed and car checked was as expected.

Genita Taylor

7 de may. de 2016

David was very friendly and courteous. He made sure I understood what services I was getting. While I waited for my car to be finished he came in the waiting area to let me know that it wouldn't be that much longer for it to be ready. He's actually the friendliest service person that I've experienced at Honda. Thanks David, you rock!!!

Raider

4 de may. de 2016

Excellent EVERYTHING about this dealership . I would recommend this dealership to anyone. Everything is great at this location. I love my car too.. Excellent review from me.

Yuan

3 de may. de 2016

Good service experience. Window up/down control does not work for one window, problem cause was found and the parts ordered. Will come back later get it fixed when parts arrived.

accord buyer

22 de abr. de 2016

In buying a new accord, the sales group was great. They were knowledgeable and courteous and worked with me to ensure I made the right purchase. I would recommend others to buy from Moss!

Octavio Mercado

20 de abr. de 2016

Service was good, but it took 2 hrs, with an appointment, for a simple oil change.

Sally Jo

19 de abr. de 2016

Whenever I come in to Moss Bros., I feel very comfortable with the staff. They are friendly and very knowledgeable of my cars. They make every effort to provide the best service and price. My favorite advisor is Frank Thompson, he's the best!!

Civic owner 123

17 de abr. de 2016

I was able to schedule my maintenance at a convenient time. When I arrived, I was given a fair price for the maintenance that was performed (oil change and transmission fluid change). The mechanic performed the maintenance quickly even though it seemed to be a busy day.

Richard Carris

10 de abr. de 2016

David Swanson is a 10 in my book, he took the vehicle in early and got me on the road quickly.

Thomas

7 de abr. de 2016

Frank was extremely helpful and professional at his job. He is th ereason I come for service every time in the past six years.

Elizabeth Otegbola

7 de abr. de 2016

I came in for an oil change, I had a great experience my car was service on time, great customer service.

Anna Brown

4 de abr. de 2016

They were considerate and courteous. Treating me like family. Made the purchase go smoothly. I recommend others to go to Moss Bros for their new vehicle.

Annette P

1 de abr. de 2016

Frank had excellent customer service. He took care of my vehicle in a timely manner. He had the answers to all my questions.

Rashell Vallejo

31 de mar. de 2016

Friendly folks, always enjoy coming here. I love that they check everything for you. I needed to change my car's oil, and they said I was due for a new air filter and tire rotation. I was annoyed that the person helping me out only told me the price for the rotation so I thought it was the price for everything. This is my first car so I don't know much about the costs. Luckily, I sent my boyfriend to ask or else it would have been over a $100 expense that I was unaware of. Overall, I was very happy with the service.

Brian Woodyard

31 de mar. de 2016

Even though I live 45 miles away, it is worth it to have my Honda Fit serviced at Moss. I arrived early so my car was serviced quickly. The staff was friendly and helpful.

Rodney Dahlgren

30 de mar. de 2016

A job that was supposed to take all day took only 2 hours. Excellent workmanship.

Kim Saunders

30 de mar. de 2016

Mike Webb always does an excellent job when he works on my Honda.

Maria J

29 de mar. de 2016

Frank was very nice, friendly and very helpful. He recommended other services that I need it. I really recommend this dealership Moss Bros for your car service.

Mrs Wright

29 de mar. de 2016

Frank was very helpful and nice. He always make sure I receive the best service. He makes sure he offer other services. He recommended to do other services on the car that's needed later. I like the fact the he's honest and not just trying to get money from me. Thanks Frank

NewCustomer

28 de mar. de 2016

I had Moss Honda install my 2005 Honda Accord's control arm bushings and front brake pads. Your service department treated me fairly on price, knowledge of my problems and work performed. I will definitely use Moss Honda for all my Honda needs.

Charles Dismuke

26 de mar. de 2016

From the time I drove up my car for the service requirement, the staff took my key efficient action to get me out as soon as possible. With minimum time, I was out with excellent service. This the beginning to my day with turned out to be an excellent day.

GARY ASBURY

24 de mar. de 2016

Very professional and concerning. I wont take my car sny place else.

Laura garcia

23 de mar. de 2016

Very good timely and efficient! Everything was done well!

Lopez

21 de mar. de 2016

The Service wAs great. They are very friendly. Not too long of a wait.

Honda

19 de mar. de 2016

Great service the only thing I did not like was waiting for my car to registered into service due to all the people there but the service was great

Carol Haffter I did not buy my car from Moss Bros.

18 de mar. de 2016

Tim was the person who helped me. He even walked me out to my car. Thank you very much.I was out in less than an hour.

Ron Corlew

16 de mar. de 2016

Service was excellent. I got a notice I had declined an air filter. I was not told I needed this service. Please correct your records. Thanks.

kmen

12 de mar. de 2016

Great maintenance work. Thank you to the service employee who put the papers inside my car. He was very amiable.

Leonel Reyes

9 de mar. de 2016

Easy convenient and hassle-free. Very nice waiting area, and nice adjacent kids room for those who have children while having their car serviced.

shine

23 de feb. de 2016

Moss Brother Honda didn't honor the quote they gave us online. We went to pick up the car and the Internet Manager didn't even offer for us to seat down. He went back and forth around the dealership and came back to us telling us that they quoted us wrong.VERY UNTRUSTWORTHY AND UNPROFESSIONAL!!!!

lazantz26

14 de feb. de 2016

David Swanson in service is absolutely awesome. Excellent customer service. Fast And reliable service. Their complimentary shuttle ride is very helpful. Nice and clean facility.

Julie Garcia

4 de feb. de 2016

Took my car in for scheduled maintenance and as always on time and as promised!!

Jennifer ustation

13 de ene. de 2016

I told the advisor I was in a hurry and he was efficient and quick. Great service experience.

Antonio Dabucon

12 de ene. de 2016

Awesome dealership! Excellent buying experience( Steve and Gilani) ! Service department is fantastic ( David, service advisor). Parts department is awesome with great discounts! (Ryan from parts). I love this dealership so far.

Ariza86

10 de ene. de 2016

Toke my car in for transmission service and as always staff was great. I am very happy with the hospitality and outstanding service from Moss.

Jane

9 de ene. de 2016

The service was done by the time I was quoted. The waiting area and restrooms were clean and comfortable. The workers were courteous and friendly.

Annette K

9 de ene. de 2016

My purchase of the new vehicle was a good experience. The dealership was great the salesman that helped me Kyle Packett he is a wonderful person he made my car buying easy.

lazantz26

7 de ene. de 2016

Just simply because I had a good time purchasing the car from Gilani and Steve. They were nice and kind. I had a good talk with Gilani. I had so much fun talking to Steve. It was a fun experience.

Joseph Barron

6 de ene. de 2016

Made an appointment online, I showed up about 10 min before appointment, and had car serviced an d returned to me in less than 45 minutes. Well exceeded my expectation on wait time for a Monday following a holiday weekend.

Audrey Wilson

30 de dic. de 2015

We were treated very well and fairly. Even though we originally were looking for a certain color that was not available on their lot we accepted another color that was there and the manager gave us a good deal for doing so.

Laura Garcia

24 de dic. de 2015

My service was great they answered all my question and it was in a timely manner

Fix your grammar here!

21 de dic. de 2015

Counters are awkward, however. You need queues! Americans need to know where to line up. Standing agains the glass wall was awkward and I wanted to run away!

janeatmyworld

19 de dic. de 2015

I needed a new battery and received quick and good service. I use MossBros Honda and have found fair prices and helpful service when needed.

Markmc4

15 de dic. de 2015

Car was finished in a matter of 45 minutes from time of dropping off the car. I was treated very professionally and in a timely manner. Service department was very courteous.

Happy Chik

13 de dic. de 2015

As usual, the customer service that I receive from this dealership is always great! I have been a customer for about six years now. The prices are fair and the wait time is short. I came for service. However, the sales department is equally as friendly and professional.

Tina

12 de dic. de 2015

Service dept is wonderful. I always set my timer to the amount of time the agent says it will take and as soon as I got in my car the timer went off! Excellent!

LaSanders Harris

29 de nov. de 2015

Great job abs the Service Warner provide exceptional service

Ron

26 de nov. de 2015

The service was excellent. Done quickly. I will return if I have any problems in the future.

deharo70

22 de nov. de 2015

I tried the Riverside location twice and was completely irritated both times. The Moreno Valley location has kept me coming back. They are very big on customer service.

Jerry Walker

21 de nov. de 2015

Outstanding service and great people - the reason why we keep coming back.

Clarence Wolford

21 de nov. de 2015

Excellent customer service! I would buy from this dealer again.

Hd21

21 de nov. de 2015

They are very good at making sure their customers are happy and satisfied. Someone is always making sure we are happy and that we are taken care of.

Very satisfied

20 de nov. de 2015

Allan is very professional and informative. When I come in for service he give me updates as I wait. He goes over what was found and where my levels are. And best of all I'm done before the estimated wait time.

Lynn

20 de nov. de 2015

The process was painless! However, I was told that I would get a free tank of gas if I completed this email review. I now feel that the Moss Honda is now trying to renig on this promise by making this response so difficult. I hope that is not the case, but I believe that may be true.

ron schlemmer

19 de nov. de 2015

TAJ, the salesman was informative and it was a pleasure dealing with him,,

Sasha

19 de nov. de 2015

Awesome job love going there for service when needed will continue going

HASHISH WINSTEAD

17 de nov. de 2015

I had an appointment to change my front brake pads and I thought it will take forever but it didn't. Ernie my service advisor was really helpful and called me when my car was done.

R12

17 de nov. de 2015

Great Service. Frank was very helpful and very attentive with the needs for my vehicle. Service was very fast and I was ready to pick up my car in no time. I will always recommend Moss Bros. Honda. I think that they are the best in sales and service.

Lawana

16 de nov. de 2015

I had a great experience. Everyone was nice which made it a pleasant experience.

r.m.

16 de nov. de 2015

They always take good care of my car and make sure I'm satisfied with the service.

Lynn timmons

14 de nov. de 2015

My experience with the service department was very pleasant. My service advisor was very informative and took the time to explain and answer my questions. I would like to see more coupons and sales on different services.

Thomas

14 de nov. de 2015

Frank is great. He is both professional and willing to listen to customers' concerns.

Richard Carranza

14 de nov. de 2015

This place has always been excellent at servicing my car. I have always waited for my car to get serviced, and it's done in a timely manner.

Maxey2015

14 de nov. de 2015

Matt helped me in a pleasant and timely manner. Matt made me comfortable inmy decisions. My vehicle was running better after the service. My day went great afterwards.

houston

13 de nov. de 2015

Service was excellent. I was in and out and on my way. That is just the way that I like to do business with a dealership.

Cargal

13 de nov. de 2015

My service needs were handled quickly and with courtesy. I needed a barttery replacement and a system update. My car was ready earlier than expected. The waiting room lounge is quite comfortable.

Ralph Leon

9 de nov. de 2015

Very professional, a well oiled machine of product care for their customers to enjoy.

Mark

8 de nov. de 2015

Honda service was great. I just went in and didn't have an appt. They took me in and they changed my oil and did the inspection in about an hour.

Debra Simpson

8 de nov. de 2015

Always Outstanding Service, Outstanding Customer Service 2nd purchase,

Samantha Byars

8 de nov. de 2015

Frank Thompson is the best service adviser. He tells the truth about your repairs that you need and tries to get you the best deal.

Susan Tedesco

7 de nov. de 2015

Matt at Moss Honda was super! I was in and out under an hour. Matt was very courteous and professional.

Daniel Burruel

2 de nov. de 2015

This time, it was a great experience. Frank was very helpful. The mechanic who repaired my car was professional and courteous. Over-all, I was very satisfied...

Eddie Ngo

1 de nov. de 2015

Called in for an appointment for that day, and couldn't get one till 1:45pm, however I dropped the car off at 9am, and was shuttled home. Car was ready by 1:30pm.

SC

30 de oct. de 2015

I had a good experience getting my car services at Moss. I thought I needed a more expensive repair, but David explained that my car does not need that particular service as often as listed in a generic service list.

Dwayne Wonzo

30 de oct. de 2015

Excellent service and very friendly staff very clean facility and my car was ready when promised.

Sebastien

30 de oct. de 2015

In and out in less than 4 hours with a new car.They listened to our needs, didn't push us in something we didn't want.They were helpful, respectful and caring.

Kashiab

30 de oct. de 2015

Arrived at the dealership, picked the Honda Civic we liked, took a test drive, agreed to a purchase price and purchased the vehicle. The whole process took less than 3 hours.

Erick

29 de oct. de 2015

The only thing is I didn't get a complementary wash this time. Other than that it is good

JJA

29 de oct. de 2015

This was the first time in my car buying experience that the process wasn't dragged out and I didn't feel like a ping pong ball with negotiations. It was a pleasure purchasing a new CRV from Moss and my sales person Eduardo was great!

Ghoguma

29 de oct. de 2015

I called in before the day that I went. Went step by step with me and end up have to go in but good service

Rodney G

28 de oct. de 2015

Frank is best service rep/scheduler I have ever met. Personable, professional, knowledgeable, and efficient. No push for unnecessary service - honesty and integrity always demonstrated over the 6 years I have been served by this dealership. I highly recommend this service department/dealership. Like they say, "At Moss, you're the boss!"

bertha montes

27 de oct. de 2015

Matt was my service rep...he was polite and professional

andy8

25 de oct. de 2015

The team at Moss Honda of Moreno Valley always live up to excellence in every aspect. I have been a customer for at least 10 years and have never been disappointed.

Mike W

24 de oct. de 2015

Got a price on the internet for the car I had chosen and was pleased with the price. Was treated fairly and would recommend this dealership highly.

Gary

24 de oct. de 2015

Always have work done here. This process to give a review wastes too much of my time. Fix it!

Robert Bottoms

22 de oct. de 2015

Took vehicle in for repair of air A/C. Mechanic determined Compressor needed to be replaced. I agreed and the part was ordered received and installed the next day. Service advisor kept me informed of progress. I believe the information he gave me was thorough and honest. I liked that. The dealer gave me a free ride home. The cost of the repair was reasonable and in fact less than I had expected. I am grateful for the knowledge and efficiency of the mechanic. The A/C still works great. I was happy with the service. Have also received great service in the past. Next time I need repair will be going to this dealer again.

Christine C Sponsler

21 de oct. de 2015

David always finds a way to help us that goes above and beyond just as the Moss motto implies...At Moss, You're the Boss. The service people were prompt and courteous also. Thank you kindly!

Jimbo2yo

21 de oct. de 2015

Tim was the person in service that helped with my issue. He was great overall and I have no complaints!!! Keep up the great work. Thanks.

12345

10 de oct. de 2015

The service was very busy on the day that I was there but the service was as promised. I was happy with the overall experience.

Robert

7 de oct. de 2015

Did not have to wait long for servicing. They provide you with free coffee and donuts inn the morning.

stout

29 de sep. de 2015

Our experience with your service department was excellent. Frank the service manager was excellent. Our car was serviced in excellent time. thanks for great service.

G3orge

23 de sep. de 2015

This's my first time ever buying a new pre-owned car!! Won't ever buy a second car at Moss Brothers!!! Will look else were !! Seem that because the car is pre-owned the dealer doesn't want to help you fix with what's wrong with the car!! Bad seat,car pulls to the right.!! I thought that by the car being cirtified, I would get a good running car with no questions asked!! Not at all!! They said that the car needed to be alined !! And I would have to pay to fix it!! Also,the seat still rocking back and forth when they I picked up my car!!! After taking i it in for repair!! And the car was delivered to me,with the same problem!! I thought honda stood behind their product!!

CANorman

20 de sep. de 2015

Another fantastic visit at Moss Bros Honda. In for level 1 maintenance on my 2015 Honda Accord and asked if the technician could look at the driver side door because of excessive wind noise. When I arrived back from lunch the tech was standing by to do a road test with me to see if we could replicate the noise. Although the wind noise wasn't 100% gone it was greatly reduced. The tech explained everything he had done and offered other possible fixes that I could try. I was treated with respect and felt like my mechanical issues were taken seriously.

Billie Garrison

19 de sep. de 2015

I always have great service from Moss Bros ! Everyone is always pleasant and the wait time is never long.

riverrat

19 de sep. de 2015

Having purchased my last 5 vehicles from Moss Bros Honda and having all my vehicles service performed by their location, this in itself speaks volumes of their excellence!

Jeff Silva

13 de sep. de 2015

Matt, was a great help with my needs on getting my car serviced, he was very focused on his job and listened to my needs and handled it.

No junk email

11 de sep. de 2015

Service was great! However, I did not get a car wash as usual due to water restrictions. Yet all of the cars that were for sale, were being washed. I feel that my $500.00 service bill and repeat business are worthy of a car wash.

Nancy Sierra

7 de sep. de 2015

Excellent service with friendliness and great attitudes all around.

Liz17

7 de sep. de 2015

The first time i went in the sales guy was a little rude so one of the sales guys from Toyota walked me to Honda and had me talk with Mo. He was much better and the finance manager was nice as well

Eddie munster

4 de sep. de 2015

My over all experience was great. The staff was friendly and communicated well. I will definitely give Moss Bros Honda the first opportunity on my next vehicle purchase.

Pattie

3 de sep. de 2015

My 4th new Honda Accord and this was the best buying experience so far.

Alice Edmiston

29 de ago. de 2015

Excellent service always. I have taken my car to the dealership since I bought it and ::) ave always been satisfied.

Israel

25 de ago. de 2015

They were very proffesional and courteous and did the repairs in a timely manner. I was very happyThank you Moss

PilotGirl

23 de ago. de 2015

I gave a 4 out of 5 due to lack of car wash and vacuum. My oil change took less than an hour with a line of cars. Pretty fast considering the amount of cars; however, I have never used regular oil, I have always taken my car to Acura and they have only used synthetic. However, I found out that I am supposed to ask for synthetic, so that is my fault. Also, very disappointed about the car wash. I understand there is a drought; however $60.00 for an oil change without synthetic and no car wash. I don't think I'll return that was a deal breaker, but I understand they cannot do anything about it due to the drought; however I know there are other dealerships that do. I will be seeking an Acura dealer to see if the hand wash and inside detail is included. I used to go to Acura of Maui and their service is excellent not as fast, but full hand wash and vacuum of the inside of my car.

Micah

22 de ago. de 2015

I recently purchased a 2016 Honda HR-V from Moss Bros. Honda in Moreno Valley. The overall buying process was great and my salesman "Mario" totally went out of his way to show me a cross range of Honda's within my price range. He took his time to show me all the key differences between all the models and trims. After I decided on a vehicle to purchase, I was shocked that Moss Bros. was wiling to negotiate on the price of the HR-V since it was a new model for Honda and the only CVT automatic HR-V on the lot at that time. Most dealerships in my area wanted way above MSRP for the HR-V. To top of the deal I was getting on the HR-V, Moss Bros also provides life time free oil and filter changes. After owning the HR-V for a couple of weeks I noticed that part of the trim for the rain well was becoming a little loose. Instead of just gluing the part back down like most dealerships would do, the service department went out of their way to just get the whole trim part replaced at no charge. I am very pleased with the my whole experience with Moss Bros. Honda. My experience with Moss Bros Honda has been excellent so far and I totally recommend them to potential Honda buyers.

hondalady

22 de ago. de 2015

I have always had wonderful service. This time it cost me nearly $1700.00 for all the service and not even a WASH was done. Excuse---saving water. There is a car wash within waling distance advertising WASH $3.99. The least you could have done is spend $5.00 bucks to wash my car, I have certainly spent enough at your Dealership.

Hector V. Cancino

18 de ago. de 2015

Great service and staff...Will recommend to everyone in need of a servicing, repairing or purchasing a vehicle (new or previously owned) it's locations are key to any vicinities in the Inland empire. Thanks again for your excellent customer service and promptness to solve my needs.

blueaccord1

18 de ago. de 2015

Kyle Packett was professional and cool at the same time. No pressure, very informative, told him what I wanted and he delivered. Along with the rest of the team, everyone was friendly. Enjoying the Accord very much.

Tina Henderson

16 de ago. de 2015

It was extremely busy and yet my car was ready 5 mins before the time promised. Frank was great!!!

galka67

16 de ago. de 2015

Service great. Service very prompt and on point. All services were explained in details. Too bad they do not wash your car any longer. It was a very nice part of taking care of the client. It was a disappointment to find out it is no longer a part of the package, even if you spend over $400 on the maintenance.

Paul

15 de ago. de 2015

Need to fix the wait for a service writer - there were 3 cars in front of us with no service writer - when they came out of where ever they were - it only took a short time.Congratulations on using wifi to help this process. The vehicle was made available at the estimated time.

Sarah Overturf

13 de ago. de 2015

Alan in the service department always takes good care of me delivering fast, friendly service.

Juan Fig

18 de jul. de 2015

I have to say my sales person was great. A rookie but he took what we said and worked from it. His name is Angel Sosa. This isn't rated on his service. I would give him a 5 star! The person I'm bothered with names is Jo Ramirez or Romero he is suppose to be sales manager. Long story short we bought a HRV 2016. My husband haggled the price like anyone but what closed the deal was this person named Jo stating that we go with the lx model we can purchase accessories for our car. Which we were looking to add the rails and crossbars. So this Jo states that if that's all we're holding off on we can come back in and purchase those items at his cost. So he tells us let's close this deal and sign away, so we did. So the following week we go in to have our alarm added to our HRV. We go and ask service to quote us on prices. We get sent to parts. Long story short and 2 hours later. Those items can't be added to our HRV.So now I go speak to this JO ROMERO or RAMIREZ and again long story short he again goes and finds out what he can do and samething. No apology no anything. All he can tell us we're all human. So he tried to blame the sales person I say no this came from your mouth and you sit here and tell us this. I could of waited for the model that had this. And he just sat there with a look of that's your problem. So I suggested him being a manager he should study on his cars so he doesn't promise things to people. So be warn don't do business with this man. Sad part is we wanted to buy another vehicle from our home town and now I'll never deal with this company. We have been Honda owners for over 20 years. I won't change cars but I'll definitely will never trust this dealership.

Sam Bradley

12 de jul. de 2015

Great short notice service on my accord. Maintenance was performed in a timely manner.

Lee Ann Thomazin

10 de jul. de 2015

I bought my Honda from Moss in 2006 and have returned there for all maintenance and repairs. Every time I am treated with respect and care. The service department employees answer all of my questions and concerns with the utmost respect and knowledge. I have never felt taken advantage of by being talked into services that were not needed. I highly recommend them.

Billie

7 de jul. de 2015

Had a bad battery and Moss replaced it quickly and at a great price .

Barbara

6 de jul. de 2015

I always get courteous service from the dealer, whether I'm having my free oil changes performed or other services which I'm paying for.

sfruchter

5 de jul. de 2015

Kyle showed the utmost of professionalism and kindness throughout the buying experience. He even came in on his day off to help us take delivery of the Accord.That Moss was the lowest price of the 17 dealerships I shopped was an added incentive.Kyle was willing to give me all of the information I wanted by internet and phone without playing any games. When I finally came in for a visit he had no problem doing business the way I wanted to. We finalized a price before I ever saw the car.No question was too difficult for him to find an answer and I am a demanding shopper. He was very patient with myself, my wife, and my grandson; each of whom had a different interest in the car.I have bought all of my vehicles from Moss since moving to California 15 years ago. This not because I am loyal to Moss. Each time I shopped 10 to 20 dealerships before buying from Moss. I buy from Moss because of the way I am treated by their salespeople, service staff, and management. Also, Moss's price is the lowest or close to the lowest.

dburruel

29 de jun. de 2015

I can't rate the mechanical service because I did not witness the actual maintenance performed. I can only trust that the work was done. The customer service was excellent. The only issue I have is that when I was driving down Moreno Beach Drive, my left rear hubcap came loose and went spinning off into the road's shoulder. Fortunately, I was able to retrieve and recover the hubcap. Some incompetent xxxxxxx at the dealer didn't pay close attention to detail which makes me wonder if anything else was done in a half-xxx manner. I hope not...

shanespeterson

23 de jun. de 2015

The staff at Moss Bros. Honda was outstanding. They were very patient, event though I was very picky. I will definitely be back any time I need a car in the future. I highly recommend them to anyone looking for a vehicle, new or used. Jayson Moss personally saw to it that I had a successful and satisfactory car buying experience. Thanks gentlemen!

Ed Trout

15 de jun. de 2015

Have been dealing with Moss Honda Service since I purchased my 2008 CRV. We have been happy with the Service Department and have always been well taken care of. Service Advisor Frank Thompson is great and has always taken excellent care of our service needs. I always recommend them to family and friends.

Michael Stearsman

13 de jun. de 2015

had service of oil,lube,tire rotation & 15000/20000 service. had appointment at 330pm, arrived at 315 and was completed by 415. excellent friendly service .

Jen

7 de jun. de 2015

Great service! I bought a car for my son and we weren't sure if he should get new or used. They gave us all the choices and we picked a great used car. No pressure!

jcmcaban76

5 de jun. de 2015

Very knowledgeable staff. A pleasure to work with. Showed us several cars before we made our decision. The car wasn't the color I originally wanted but the one I picked has worked out get and I will be back to have a spoiler put on my new Honda Civic.

Dre Brown

2 de jun. de 2015

I was in the market for the 2015 Honda Civic Coupe. I contacted five Honda dealerships in the area and spoke with several sales representatives; after the first conversation with the Internet sales manger Willie Patterson, I knew I was going to purchase my first Honda with Moss Bros Honda. Mr. Patterson was extremely knowledgable and professional. Talking to him over the phone felt like I was communicating with a close family member: very genuine. I have bought several cars over the past 20 years and I can truly say none of my experiences matched the service Moss Bros. provided. My sales rep Mario Tinoco was awesome. He was attentive to my needs and competently answered and/or addressed all my concerns. I was a Toyota guy. I never knew Honda had so much to offer. Thanks Mario! Everyone I came into contact with on the day of the sale were inviting and full of positive energy--I felt right at home. Thank you Moss Bros family for a truly memorable buying experience. A satisfied customer,

George

2 de jun. de 2015

Good people to do business with. Quick and easy.Good people to do business with. The whole buying process was quick and easy. All questions and concerns were taken care right away. The salesman followed up with phone calls to be sure we were happy and if we had any Questions or concerns.

Alex

25 de may. de 2015

With the happy deal with Moreno Valley Moss Bros Hondaon May19, I highly recommend this dealership for every Honda fans. They provide extremely competitive price, fast service (transfer other dealer's new 2015 Pilot EX 4WD for me), professional working style (6 hours service to explain all important features of our new car and all paperwork questions), generous bonus offering (no additional charge for pre-installed wheel lock) and guaranteed Out the Door price. Manager Vince's 1st quote lead all other Honda dealers' price, then manager Mehdy and Kyle's out the door quote help me seal the deal at the same day with my cashier check. I am a little anxious when I could not reach Mehdy and Kyle by direct phone number (they do not provide cell phone No like other Honda dealers). However, their service quality proved everything at the end. Plus, their business owner Jason is able to help all customers online or by phone all the time. I never heard of 2nd dealer business with this free VIP service. With Jason's strong support, you never need to fear any tricky salesman. Thanks Mehdy and Kyle for your great effort , extreme patience and generous offering to a new Honda Pilot customer!!!!! Please keep in your mind that a good purchase preparation is always the top priority work to bring you the best price and quality.

MickyM

19 de may. de 2015

I've been taking all my Hondas, past and present to this establishment simply because their good at it and I'll continue to do so.

CRVGrrrl831

17 de may. de 2015

Moss Service Dept is always quick, efficient and friendly. I'm a fairly new customer (this is my 2nd visit), and the ambiance is welcoming and comfortable.

ccsponsler

10 de may. de 2015

Our family has been going to Moss Service Dept. since 2007 and have yet to have a poor experience there. Moss Honda is the best!!! We always send each of our family members to David Swanson because of his outstanding customer service and integrity.

tkmorand

4 de may. de 2015

Could have been great If parts were in stock! David Swanson is always great. He tries to meet or exceed my expectation to the best of his ability.

Tammy

4 de may. de 2015

We have had all type of vehicles purchased different places where we used the service department.In the past we were lied to on many occasions on what type of services that needed to be done. Moss Bros. Honda is always honest and up front on what our vehicle needs are. Honesty is the best policy.Thank you, The Gardeas

Edieblue

3 de may. de 2015

Frank has always taken excellent care of our service needs. He is always friendly and is very knowledgeable about what is needed to make our 2008 CRV run like a top.

Edward Siahaan

2 de may. de 2015

Good car service. Did not have to wait long but on the other hand, initial car sales are slow and holds you up for four to five hours. It could be shortened especially when it was initiated via on-line.

InlandHondaLover

1 de may. de 2015

It is tough buying a car. But if you know the exact make and model and accessories that you are looking for, and this dealer can get it for you, you can enjoy shopping, test driving and buying here.

Jess

1 de may. de 2015

My experience with Moss Bros. was wonderful! Mario was my salesman and he went above and beyond to not only ensure I found the perfect car for me, but answered all my questions and worked with me to get a great deal. A truly positive car buying experience. I love my new car and would definitely recommend them! Ask for Mario - you won't be disappointed!

Chike Nwosu

24 de abr. de 2015

Frank Thompson is the best, the guy knows how to take care of a customers needs. He listens and gives you the best service/advice.

Thomas Y.

23 de abr. de 2015

Frank, the Assistan Service is excellent and very profressional, as always.

Boomer

23 de abr. de 2015

Technicaly knowledgeable Frank Thompson and his service crew has always provided the on top service and attention to my new used '12 Accord as my previous '93 Honda Accord. I'm always a satisfied customer. Thank you, Jerry Simons.

Karl Cheng

22 de abr. de 2015

Excelent service from the service department, called in to see if the oil change can e done on the same day during my lunch brake. I was in and out as promised.Thank youKarl

Martha

22 de abr. de 2015

Great service the man who attended me was very nice and welcoming

Ash1420

22 de abr. de 2015

The service was fine, however, receiving ten phone calls in a few days to find out how my service was, was a bit frustrating. This email would have been sufficient. I asked for my number to be removed feom your list and to contact me through mail from now on.Thank you

cvgorkum1

17 de abr. de 2015

we are very please with our entire experience at Moss Bros. Honda. Our family is long time Honda owners and have been dealing with a different dealership in the past. Moss Bros went out of their way in all areas to make sure that we received the vehicles that we wanted at a fair price and their customer service was supreme. It was enough for us to transfer from our past dealership to Moss for good. We look forward to many years of great service and many more new cars from Moss Bros Honda. Ace made sure our visits were the best. Super nice people that really know a lot about the cars they sell. We ended up buying not 1 but 2 cars this month from them. Thank you to everyone at Moss for all your help.

Susie Thomas

11 de abr. de 2015

Frank Thompson as usual provided my car with excellent service. I continue to go to this dealer because I get a clear explanation of any problems that occur and resolution of those problems. Routine maintenance is easy to schedule at convenient times for me.

ricker01

10 de abr. de 2015

I was told that the reason my check engine light came on was for a minor code (could have been a loose gas cap). Two days later the check engine light came on again. I will be coming in to have it looked at again. Annoying!!

Jason Padgette

4 de abr. de 2015

Everyone was pleasant and courteous. A good experience

Barbara Pellicci

3 de abr. de 2015

Joel our salesman was diffenitly listening, after seeing two cars he walked into the back and brought out the exact car I wanted. I sat in it and hadn't even test drived it yet and I said this is the car!I worked in the business for several years, so I laughed when the closer used miy exact words on me.He was very nice about it. He was never pushy. The F & I lady, Lynn couldn't have been better. I was an F & I manager and she was great.I was a referral.I want to thank everyone for an outstanding buy. It made the long drive worth it.RegarddsBarbara Pellicci.

Phughes4

3 de abr. de 2015

Overall good experience and fair price. They do try to upsell on some of the other services but you can always say no thank you. Just remember this is a business and they are there to make money. How much money they make depends on how informed a consumer you are. Happy Car buying!!!

JC

3 de abr. de 2015

Don't waist your time with this dealership. I received a quote from Mo the "Internet Manager. They tried to add on an additional $1400 in fees, spoke with the boss and bottom line is they won't honor a price they quote! Dishonest and misleading. Seems to be a common scheme used by the Moss Bro Dealerships. Try somewhere else.

Happy Honda Pilot Owner

3 de abr. de 2015

I was treated with respect and Willie was very patient with my decision-making. As of today, I am very well pleased with my new Pilot. I do love the color and the room available for all of my grandkids. I want to thank Willie for being an awesome person. I have had the opportunity of driving three different Honda's from Moss and will return when the time is ready. Thanks again to Willie and the Moss crew.

cinmcgee

3 de abr. de 2015

We were treated very well. The purchase price was great. Very pleased with a our new 2015 Honda accord sport. Thank You Angel and Moss Bros Honda.

Don T.

3 de abr. de 2015

This was the best car buying experience I ever had. Internet manager Syed Gilani and sales manager Steve Cannady were wonderful. The deal was done with transparency and we were treated with respect. We will be back in the future for another new car. Thanks Moss Bros Honda!

love thy service 850 agent

3 de abr. de 2015

very good service was great I made appointmert every thing went as sechuled.Iappreciate the service of Frank Thompson he knows his job he goes beyond the call of duty.He allways takes excellent care of us. I appreciate him. Great person

Balu

3 de abr. de 2015

Eduardo Apodaca, the internet manager is so patient in explaining all the features of the vehicle and convincing us on why we should go with that vehicle.

Blue blue

19 de mar. de 2015

Frankie did an awesome job getting my car serviced. Totally recommend him. Will be asking for him from now on.

Maria Carrasco

19 de mar. de 2015

I had a great experience buying my 2015 Honda Pilot EX, I love it!!

Joreatha Abrahams

19 de mar. de 2015

I find the service at the Honda Service dept the best. Everyone from the maint staff to the Service Advisors very personable and sincerely caring.

Lourdes

18 de mar. de 2015

I've been taking all our cars to the dealer since we purchased. It's worth every penny spent since it helps prolong the life of the car and its' efficiency and dependability.

Mark Fountain

10 de mar. de 2015

I took my car in for it's first oil change.The service was excellent. It took about a little over hour to do the service.

Barbara

7 de mar. de 2015

Frank was great. Didn't have an appointment..... still my car was serviced in a timely manner. He had the shuttle driver pick me up at work when car was finished at the exact time he promised.

Laura

4 de mar. de 2015

It was a good car buying experience fast and to the point

rogeve

2 de mar. de 2015

David Swanson has always treated us extra special making sure all is done properly and in time.He is the only one we will let get the car in. We trust him fully. He is diligent in making sure all work is done properly.

Ron Jackson

28 de feb. de 2015

Received great service and assistance in purchasing of new Honda. Salesman Willie was very knowledgeable and professional through out the process. Thanks again Willie.

MTNBIKER

28 de feb. de 2015

I had a very easy experience with the GREAT help from MARIO Internet MGR......He was very helpful in finding the exact CRV EX AWD I was looking for down to the color I wanted.....MARIO made it very easy and comfortable for me......Even thou I have 2 Honda dealerships much closer to me... I drove in from PALM DESERT to get the car and deal I wanted.... great help I had with MARIO and the finance girl LYNN.

Tammy Brandon

25 de feb. de 2015

Tim from the service department took great care of me . I will be leaving my car to be serviced every time it needs it providing my car is left in the capable hands of Tim and his team .. Very happy with the quality of service !!!

Alan

25 de feb. de 2015

I've taken the car to another Honda dealership and service was not good at all.. But at this location they are ways good. I won't go to another Honda dealership.

Edwin

23 de feb. de 2015

Thanks for the service and the timely manner of return/waiting period..., a greetings at the start of the examination of my issues, special smile for me important to show caring. Edwin

Lyn

22 de feb. de 2015

Great Service. The price for my car service was lower than all other Honda dealerships in the area.

pismo gal

17 de feb. de 2015

Took car in for minor service. Was promptly greeted upon arrival. Customer Service person Ciara walked me over to the Service Advisor David. David remembered me from my previous visits and was proffesional, courteous and efficient.

Tiger50

16 de feb. de 2015

This Odyssey had had a problem with a slow leak in one of the tires since the day I bought it in December 2012. After several service visits over the past two years to repair the problem as a warranty issue, the tire was finally replaced at not cost on this visit and the problem has gone away. David was very helpful in getting management approval to do the right thing to correct the problem

Exrodriguez

13 de feb. de 2015

Alan was very helpful with my car issue. He also helped me with my car dings. Employees like him are hard to find. I have not had any issues or complaints for Honda. This is my third car I have purchased for here. Thank you for your service.

John D

10 de feb. de 2015

Service advisor was excellent as usual waiting area is nice and clean they serve donuts and fruit waiting times are not long at all

Silva

1 de feb. de 2015

Tim was very helpful with my service! I have always had great service from Tim. I would always recommend Moss Bros Honda to all my friends and family.

Mil

31 de ene. de 2015

My experience with Honda and Tim have been excellent customer service and car service care. I would recommend Moss brothers to my friends and family.

K. Mendoza

27 de ene. de 2015

The wait time was quick. After the repair to the vehicle was done, the service dept informed me what exactly was repaired. The car was returned looking clean and brand new.

Clarence Wolford

24 de ene. de 2015

Excellent service. thank you. Great Customer Service.

rmmtwinz

23 de ene. de 2015

I usually go to Dave but he was off; however all the service guys are very helpful and always take care of me and my car.thanks :)

Armando

22 de ene. de 2015

Purchasing a new car has changed from the dreadful old days! I had a very positive car buying experience at Moss Bros. Honda Moreno Valley. If you're looking for a new Honda, I would highly recommend this dealership. The sales person Jose Mendez was very helpful and attentive to our needs.

Nancy Sierra

15 de ene. de 2015

The whole process of the lease went very well and smooth. The representative was extremely knowledgeable and helpful in setting up features and showing them.

JEANNE CLEVENGER

4 de ene. de 2015

MY EXPERIENCE WITH MOSS BROS HONDA SERVICE DEPARTMENT WAS EXCELLENT. THE SERVICE PEOPLE ARE FRIENDLY AND EFFICIENT.

Minivan buyer

3 de ene. de 2015

Jayson and Mario were total professionals. I had an outstanding experience at Moss Bros. Honda and am thrilled with my new minivan. Have already recommended this dealership to all of my friends on Facebook! Thank you!

Max

3 de ene. de 2015

Great customer service, staff were very accommodating and made the experience enjoyable. Their prices were better than 3 other Honda dealers that were near my house.

Doris Serna

2 de ene. de 2015

Excellent service, and best car buying experience ever! Will definately refer anyone we know who is thinking of buy a car to you dealership! :-)

Nancy

31 de dic. de 2014

Daniel was extremely helpful in and a superb sales person; no pressure and very knowledgeable about all aspects of the lease process and of the features of the car.

Whateverman

30 de dic. de 2014

The guys and girls in the service center always take care of not only myself but my family as well. I appreciate the extra mile everyone at Moss continues to go for me.

Edwin

30 de dic. de 2014

John Garcia is very good sales representative. I could not expect more.The service department set my appointment in a timely manner for paint and fabric protection as promised.

Arthurine

29 de dic. de 2014

Love my new 2015 Civic EX good prices, services, people at Moss Bros we buy all our cars from here and even have them serviced here as well. Paul Allen is great!!!

Gary Forman

26 de dic. de 2014

Great salesman, very helpful, it was a pleasant experience to work with him. This is the second car I have bought from this salesman.

dwbrownsr

24 de dic. de 2014

He keeps me informed of the progress of my vehicle and I appreciate the honest recommendations he gives me. So often service people are more interested in making a sale over their integrity. David is honest above all else.

Phyllis Cobb

14 de dic. de 2014

My service rep. Frank Thompson made my what could have been a somewhat stressful visit bearable.I happened to bring my car in for a minor service on an apparently busy day which made it take a little longer than normal but the fact that Frank stayed on top of it and made sure the process kept moving with my service and letting me know from time to time that things were being taken care of reassured me that I wasn't just a customer pushed to the side and that I was being taken care of as fast as possible. This is a very important factor to me in any service I receive basically anywhere. I know sometimes unexpected things happen that can cause delay, but as long as someone lets you know you are not forgotten it makes it a bearable and satisfying experience.

Thomas Yu

14 de dic. de 2014

Frank, the Assitant Service Manger was very helpful and professional, as always!

ttwilliams1

14 de dic. de 2014

I visit the Service Department every 2 months for general maintenance to my vehicle. I am always greeted with a smile and friendly people. I feel the Rewards program needs to be brought back for loyal customers.

Rolando Regino

10 de dic. de 2014

Although busy with long wait time, good service and efficient paper processing.

kflye

10 de dic. de 2014

The people of Moss Bros Honda were amazing! I have never felt in a car dealership that the staff was ever interested in what was best for me, until going to Moss Bros. They asked questions and listened. they gave me all the details I asked for with out any car deal tricks. Best of all a got a great deal on my lease. It was the best of both worlds and I would highly recommend Moss Bros Honda to all!

rdheames

9 de dic. de 2014

When you a buy a new car you soon realize that the majority of your time will be with its service department. David in your service department is absolutely a gem. He is responsive, courteous and friendly. He is also very knowledgable and provides outstanding recommendations for the care and upkeep of your car. He creates a welcoming presence for the company and symbolizes a company that cares for its costumers.. Like family. RDH

Joseph Leslie

7 de dic. de 2014

I have been a customer of this dealership for many years and and I h ave purchased the last two cars from them and I am sure I will buy my next one there too. The quality of their cars and service has always been the best I've seen.

Adil

6 de dic. de 2014

Great dealership to buy a car from. I enjoyed buying a car from Willie and Erin. They are very professional and made my purchasing fast, easy with a great price. In half hour I was already driving out dealer with my new car. I highly recommend Moss Honda to anyone who wants buy a new car. Excellent!!

Sam

5 de dic. de 2014

Great customer service. Went out of his way to go get the color car I wanted from another dealer. Finance guy gave me a great deal!!

markstree

2 de dic. de 2014

Quais met our price target. He was very professional. Sales manager very nice too. Lady in finance was excellent. No bait and switch. The price I recieved in the email was the price I was charged. No unpleasant surprises.

Lorena

1 de dic. de 2014

David S. is an awesome person, serviced my car and demonstrated good customer service.

Melissa Jordison

29 de nov. de 2014

I love these guys here they always take care of me and my Honda, being a woman sometimes dealership services will try to take a advantage of me in the past cuz I am a woman. But not moss brothers in Moreno valley they are honest and caring and want to get you in and out as fast as possible !! Was there on the day before thanksgiving and wow to my surprise there was this huge thanksgiving pot luck feast that all the Honda employees brought something and wow they invited everyone who was waiting in service to eat and enjoy! Was super amazing and kind of themAnd than they gave me a stuffed flower! Was so awesome love this place been going here since I bought my car here 4 years ago! Will always come here! Thanks guys

aalicea54

27 de nov. de 2014

I have gone to other dealers for service. This was the quickest. Everyone that greeted me were very nice. It went very smooth. Great job!!!

Bernadette Duginski

12 de nov. de 2014

As always we were taken care of in a timely manner. Staff is always very nice and very attentive to our needs. We love Moss Bros.!!!!!!!!!!!

Doreen C.

8 de nov. de 2014

This is a great establishment. I always get great service!

artjoedan

7 de nov. de 2014

Frank in the service department is the best, you always take care of me and my family that's why we will not go anywhere else!!!

Richard Heames

4 de nov. de 2014

Service coordiantor, David Swanson is always thorough and courteous. I am grateful for patience and time he takes in handling the maintenace for our cars.

ccsponsler

4 de nov. de 2014

Paul was a friendly and helpful sales rep. Blessings and honor to Moss Bros for their service...see ya all soon! No major pressure either.

Vivienne Douglass

30 de oct. de 2014

This experience in trading in my ex's for the new CRV was very good and the staff worked hard to make it happen for me, Thank you all!!

Laura C

12 de oct. de 2014

I really enjoyed the service I received from Tim , he's great at his job . The team is very polite I will be returning for future service .

R D Browning

9 de oct. de 2014

The work is very good. High in cost which is not good.The organization should give there representative, David S. a raise as he is the most benifical asset of Moss Bros Honda.

Celeste

9 de oct. de 2014

From the moment I purchased my new vehicle, and every time I go in for service I am always greeted with a friendly smile and all the service all the way around is always excellent.

Frank

9 de oct. de 2014

Great customer device free oil change but they wanted to charge me $20 to rotate my tires not good almost every auto service does it for free not a smart move

Lordelyn

1 de oct. de 2014

What a great experience to further meet service staff aside from your sales person

BC

30 de sep. de 2014

Best deal ever on an oil change. I got a coupon in the mail for a $14.95 oil and filter change. I dropped in without an appointment and was done in about 45 minutes. The best was when I went to pay I was told I had enough dealer reward points from previous service that I didn't have to pay anything. Thanks to the service manager who pointed this out to me. I have always been happy with the service at this dealership

Sylvia

20 de sep. de 2014

The experience was smooth and painless. Dave knows me and respects that I can't get everything done at one time. He stresses the most safest items first.

danhuber

19 de sep. de 2014

Nelson was our salesperson we dealt with. He was great. Very friendly and helpful. No pressure to buy but was helpful to offer what ever we needed. Everyone was helpful and friendly through the process of buying our vehicle. I wasn't really looking forward to buying another vehicle but they made it very pleasant.

Lorrie

18 de sep. de 2014

The service people at Moss Bros Honda were great as always! My oil change and car inspection was done in a timely manner and they even threw in a complementary car wash.

Beatrice Santillan

18 de sep. de 2014

Moss Bros. made my buying a car the best and easier ever. Great customer service. Thank you so much for everything. I love my car.

Melissa

17 de sep. de 2014

I was pleasantly surprised at how fast my car was serviced

nancynielsen

15 de sep. de 2014

Only two complaints: Someone changed the driver's seat setting and my parking sensor had been turned off. When I returned home, I ran into the wheelbarrow in my garage.

dianne escobar

12 de sep. de 2014

I had been to 3 other dealers and received poor customer service. They ignored my requests and would not give me the best price on the vehicle I was interested in purchasing. From the minute I contacted Moss Bros. Honda I received excellent treatment! The staff was extremely friendly and polite. The salesman, Charles went above and beyond in order to get me what I needed. He was patient and was very attentive to my requests. I am very happy with my purchase and I would definitely recommend this dealer to friends and family!

Jaime Cuellar

7 de sep. de 2014

Excellent service and facilities during short wait! Washed my car too!

Pamela Bertoldi

6 de sep. de 2014

I wanted a new car, only going to spent a limited amount. I walked out happy

Bernice M Noble

6 de sep. de 2014

We had an excellent experience buying our Honda Civic. Charles Bradfield, Internet Manager was more than helpful in the purchase of our car. He was very accommodating even when we had to change the time of our test drive. Because he was confident that Honda has the best to offer, he even let my daughter test drive a Scion to compare. And of course, she knew as soon as she drove the Scion of the lot that there is no comparison to the Honda Civic. Charles was very patient, we took almost the whole day to buy our Civic. Charles is definitely an asset to Moss Bros Honda. Thank you Charles!

dfan76

3 de sep. de 2014

We chose to come back to Moss Bros Honda for our second Honda purchase. Moss Bros Honda defines quality in every sense! Moss Bros #1

LindaNapier

29 de ago. de 2014

My husband and I are in our 60's and bought many cars over the years. Never has it gone so smooth! We went to lease a civic and Jose got us in an accord for the same amount! We told him what we wanted to spend and that's all there was..deal!

Hector Rodriguez

24 de ago. de 2014

Great serviceFastGood prices

corncivic

19 de ago. de 2014

Me and my wife came in looking to lease a civic. We were lucky to get Mario as our salesman. He was very nice in The test drive and knew all the features. We told him what we wanted and he went back with the manager and came out 1 time with an offer that was perfect. Can't wait to buy another car from Mario!

CW

17 de ago. de 2014

Good customer service

Mark Beigle

16 de ago. de 2014

Great experience. Nelson Eger is an excellent car salesmen.

Howard

15 de ago. de 2014

Friendly, helpful, courteous service and car done on time.

Anonymous

15 de ago. de 2014

Joe, my service advisor, provided excellent customer service from the time I parked my car in front of the service center. He greeted me with a smile. He gave me other options regarding the brand of tire to replace the worn out ones to save money. He made me feel at ease and did not pressure me to make decisions that are likely favorable to his company. Also, he made sure that I get out of there at a timely manner as I had an important work event to attend afterwards. He communicated with me to update me on the status of my car. He sent me on my way with a smile again. Despite the lofty cost of the car repair, I drove away without regrets.

William Poland

10 de ago. de 2014

Everything was handled very directly and pleasantly.

rebeca.robledo.7568

8 de ago. de 2014

i like how the personal attendme and the service was fast and they giveme information about my truck the i need to know i deffinely recomend this dealear ship.

Lloyd Dana

1 de ago. de 2014

Our experience was a good one. There are really no complaints. Tim was nice, polite, and knowledgable. We had a minor service done and the recall repair. Hopefully the recall repair was fixed properly! (It was the fuel pump cover repair).We are planning to bring our car back in the future for service and repairs.

OLDCHICK

1 de ago. de 2014

Charles was very accommodating in helping my handicapped husband and myself. It was a pleasant experience thanks to him. This is the third Honda we have purchased from Moss Bros Motors.

Daniel Sanchez

29 de jul. de 2014

I purchased a car here in May. The buying process was good, we had an issue where they messed up on the payoff on the car I turned in, and they decided to take the hit which not many dealerships would do that. After vehicle was purchased I took it back to get serviced and that was real good. Called and got a same day appointment, in and out of there in less than an hour. I will be going back for all my services.

Tammy Flagtwet

28 de jul. de 2014

The service is great, I can say enough about the service dept. I only take my pilot to Moss Bros because I get the best service!

Honda CRV User

26 de jul. de 2014

Some prices are to high with a low warranty - 12 month 12K miles on some replacement parts may be fine for those only Honda Items but Struts, tires, brakes etc is not a good deal. Dealers need to understand that there are OTHER reputable after market places - Pep Boys, Sears, Firestone, etc.

Talitha Butler

22 de jul. de 2014

Very good customer service

Connie Burton

21 de jul. de 2014

friendly people. honored there price that was given before I drove down.

Bill Willson

21 de jul. de 2014

Great customer service. Good communication on how my service was coming along. Done in a timely matter.

Fasty72

17 de jul. de 2014

Love my Honda scored recommended to my familia and friends hopping to by my next honda it will be a honda fit for my self

Richard Heames

15 de jul. de 2014

Always thorough and prompt..with options when necessary

Ron Browning

12 de jul. de 2014

As always your largest and most valuable asset is David Swanson.

Mike Zubkoff

12 de jul. de 2014

Service writer, Tim, was very Pleasant ,nice appearance, helpful and an overall pleasure to deal with!Moss Motors is and always hs been the "Best" dealership I have ever dealt with. That includes Sales, especially Richard Chew and his team,and the all the guys in the service department. Thanks Guys, Mike & Linda Zubkoff

dodpolice

12 de jul. de 2014

Every time I go in for service David Swanson goes out of his way to help. Been doing business with him for approximately 10 years now. He's a true professional and will go out of his way make sure you vehicle is serviced properly and that you don't pay for any unneeded services.Would recommend David and Moss Bros Honda to anyone. Thanks again,Dorian

Ron Melbye

10 de jul. de 2014

Service Advisor Tim is an excellent representative for Moss Bros Honda. He seemed one step ahead of me.Service area is very well organized. Impressed will be back.

Author

4 de jul. de 2014

The service advisor--David Swanson--is one of the best. The only complaint is that the technicians leave greasy smudges in the car. Otherwise, Moss is the best.

DAVID PETERS

4 de jul. de 2014

PROFESSIONAL AND EXCELLENT SERVICE

Efrenmz

4 de jul. de 2014

David is simply one of your best employees. I have been going there for some years now, and he always treats me with respect and goes out of his way to make sure I'm happy. He is an example of your team's dedication to excellent customer service. Thank you always David.Sincerely,Efren Martinez

sheila schmidt

4 de jul. de 2014

james Postle and Mark Woude were both very friendly, professional, and answered all of my questions. They were very helpful in helping me know exactly how to maintain my new lease. I will definetly continu to do business with the again.

glenn s

30 de jun. de 2014

Great Service. Quick turn-around and a comp car wash!

ed krieger

23 de jun. de 2014

good took a little long but service was good

Kimberly Saunders

16 de jun. de 2014

My car was serviced perfectly and in a timely manner.

alpinza

15 de jun. de 2014

Got a written Internet quotes from Terry Shaw at Moss. Bros. and even confirmed that the prices included shipping and dealer prep with Jayson Moss, the GM. Terry told me he would have the Honda Civic in silver/black ready for me on Saturday. I confirmed this with Terry several times including Friday night.We drove 50 miles to the dealership and Terry DID NOT have a silver Civic and he DID NOT honor the Internet price. He then pulled the oldest trick in the book and said Ill have you talk to my manager. When his manager didnt want to honor the price, he said Ill have you talk to MY manager. Then this guy keeps asking the same questions over and over again. I answered him five or six times until I got frustrated and walked out.So just to review:Did they honor a written price quote: NODid they have the guaranteed car/color in stock: NOAttempt at illegal Bait and Switch: YESAre they untrustworthy: A BIG GIANT YES

al Pinza

15 de jun. de 2014

Terry Shaw at Moss Bros. gave me a written quote on three cars via email. I confirmed those quotes with Jayson Moss the GM and also confirmed that the only extra were tax and license. Terry guaranteed that he would have the cars in the colors we wanted on Saturday. I confirmed this with him as late as Friday night. We drove 50 miles only to find out he DID NOT have the Civic in the color he said and he DID NOT honor the price he gave me and the price Jayson Moss confirmed. He pulled the classic "let me talk to my manager" trick. But that guy didn't want to help so he pulled the "let me get my manager" trick, but that guy kept talking in riddles and kept asking the same questions over and over. We finally got disgusted and left the dealership. It's pretty sad when you have a lengthly discussion with the GM and his staff still fails on all counts.

Ms. Moran

14 de jun. de 2014

Moss Bros. Honda is the best. As always, Frank my service advisor is the best. He is always here to greet me as I pull up for service. My car is ready in a flash. I will recommend this dealer to all my family and friends.

JoAnn Frogue

14 de jun. de 2014

Service was good! The wait time was no longer than they promised, they did wash car , but didn't do light vacuumed as told. Like that they have a kids room and free coffee

DEBBRA DALTON-GARCIA

14 de jun. de 2014

I LOVE ALL OF SALES PEOPLE OVER AN MOSS BROS

sam minniefield

13 de jun. de 2014

David Swanson is absolutely the best, professional and honest. I send my wife and teenage daughter to him and know he will take care of them. David takes the time to make sure you understands what your care needs. Moss Bros better keep him.

Teresa Waits

13 de jun. de 2014

Came in for service as a waiter; was told 1 1/2 hr and directed to your new customer lounge...nice The service writer came and got me at exactly 1 1/2 hrs! No up sales! Sweet

jan judman

13 de jun. de 2014

Everything was fine with one exception...I was told that the seals on my power steering fluid were leaking and needed repair.They said they would show this to me, but never did...I don't know where to look to make sure the fluid level is ok!

Reggie Alexander

12 de jun. de 2014

Service was excellent.

aalicea54

11 de jun. de 2014

I was so pleased when purchasing my car. I was treated with respect of what I wanted in the deal. I was able to accomplish that and more. Thank you so much. I love my car!!!!!!

Mireya Carrillo

9 de jun. de 2014

Great Customer Service!!

John E Shotwell

7 de jun. de 2014

The car washing was not to my standards but everything else was excellent.

jenaro

6 de jun. de 2014

took my car to install accesories they call me right away when my car was done some other dealers hace to call to see if my car was ready good job

Asim butt

6 de jun. de 2014

Always good and great service.love to go for service same place

dante boozer

4 de jun. de 2014

amazing experience always will go to them love moss bros makes me feel like family with them highly recomended A++++++

Justin Rene Ponce

31 de may. de 2014

Great experience. They helped me find a car in my price range and were ver kind.

Mary Brubaker

29 de may. de 2014

Service was very prompt and within the estimated allotted time. Personnel in customer service were friendly and handled customer relations well.

Arthur Eng

26 de may. de 2014

The Internet Manager is very friendly and knowledgeable. I able to brought a 2014 Honda civic for a good price.

ramirezjesus22

23 de may. de 2014

Received a letter, from Honda about a possible recall on my Honda. I had 3 recalls: did not have all the parts in stock. would have to return next week, But they provided a rental car for free for a few days. This is the best experience I had at a dealer. The best part was my son was with me, they have a kids zone, free coffee and donuts and fruit. Nice waiting area, they did not try to sell me anything. I would return back. If I had to add one thing to make it better wash my car, the candy on my dash was nice, but a car wash would have been better.

Jfarrar22

21 de may. de 2014

Mr. Swanson is always friendly and professional. He always informs me of exactly what is needed and offers a reasonable price by making you aware of any coupon specials. He goes above and beyond.

Jim

19 de may. de 2014

Service was excellent and completed in a timely manner.

Jeffrey Garrison

13 de may. de 2014

My wife called to schedule an oil change and was scheduled the same day within a couple hours of calling! Great service and washed my car too!Thanks!

Charles

12 de may. de 2014

I got my CRV and Accord done at the same time. Got a ride home and a ride back with the shuttle. Work was finished faster than I expected. All that on a Saturday afternoon with no apointment.

Jorge roman

9 de may. de 2014

Excellent costumer service!!i will recommended and Martinez is a good sales person

ibecassie

8 de may. de 2014

The only issues, were when I first got there, there were services techs outside and not one person greeted me or told me what I should be doing. So I eventually got out of my car and was about to walk in the service department when I was greeted by a technician, I think. He was very nice and started getting the chair and foot papers and then finally someone walked up.While I was waiting, I decided I would get an ice cream (because I had been there for about an hour and was expecting me be there another hour), but you have to get the key from the parts counter. He was on the phone, but never even said a single word to me if he would be with me. So after standing there for a few minutes, I went back and sat down.

raul lopez

6 de may. de 2014

Fast service great shuttle sedvice

Hector V Cancino

3 de may. de 2014

I'm always impressed by the great qualified service representatives always ready to assist. Many times, throughout the years as a returning customer, I had a very positive experience when purchasing a vehicle or servicing my cars. The sales representatives were knowledgeable and eager to meet my needs and terms when negotiating prices and contracts, and last but not least, the store friendly staff and accommodations make your visit pleasant and enjoyable. I highly recommend this dealership to those in need of an automobile purchase, service and parts...Thank you all!

N/A

2 de may. de 2014

The customer service at Moss Bros. was excellent. I had no fear of being pushed to get repairs I did not need, I thought the staff was honest and sincere.

jmtayl05

29 de abr. de 2014

Joe was very informative about the Honda we purchased. I am pleased with my family's decision to have purchased from Moss Honda Moreno Valley!

Joreatha Abrahams

17 de abr. de 2014

I personally recommend Moss Bros Honda to anyone wishing to lease, buy, or simply needs service for a car. Just try it you'll like it.

BADDMAN

16 de abr. de 2014

YOU HAVE A GREAT SERVICE DEPT. ENJOYED MY VISIT PLAN TO HAVE ALL MYSERVICE DONE AT YOUR DEALERSHIP. .AND TELL ALL MY FAMILY ABOUT YOUR DEALERSHIP

Frank Dominguez

15 de abr. de 2014

Great deal worked with my budget

Adriana Vazquez

15 de abr. de 2014

Very pleased with customer service!!! I was blown away with everyone's teamwork efforts! It was a pleasure to have purchased at this dealership. Happy to know it got an excellent deal!

carlos

2 de abr. de 2014

I went to Moss Bros Honda to go purchase a used vehicle from there and the sales guy named Rene helped us and we ended up getting a 2012 Honda Civic. And they helped us alot to get that vehicle and I would really recommend this place to anyone.

bhcb

27 de mar. de 2014

From the beginning of my tire problem until the installation of a new set of tires my experience with Moss Honda was incredible. Joanie sent me an email to say that Honda wanted to give me a special price on a new set of tires and she stayed in touch with me all the way. I was sick so we had to wait until I could bring the car in. David usually handles my service but he was on vacation so Tim ordered the tires and did everything he could and I went in the first day David was back. The cooperation between employees impressed me and the friendliness gives such a pleasant atmosphere. My son was so impressed with the way you took care of me that he has transferred his Honda Hybrid to Moss Honda and has been quite happy with his service.I am well aware that this type of service and attitude comes from the top of the organization and your employees seem very pleased with their jobs and go out of their way to help. When I wait for my car someone is always checking on me to see if I need anything or a shuttle.Thank you Moss Honda from a grateful customer.

floydE

26 de mar. de 2014

I called the service to have my spark plugs changed but he seems too busy and just wants to brush me off. But in anyways, I gave it a try to change the 4 tiny cylinder engine spark plug change but I can't tell if it really was changed. I don't feel any difference to the least. I wanted to be assured as a customer that the $190.00 amount to change the spark plug really did occur. I have look at least inside the engine if any dust or prints was disturbed but I can't tell . I didn't even get the old parts back so at least a little bit of assurance. I will take this to another mechanic just to make sure that this did occur. Thanks.

Kijani Ball

23 de mar. de 2014

I went to see if my car was done because the time predicted was 30 minutes past. I realized my car was parked out front as if it was finished. I learned that I wasn't notified because my service advisor was at lunch. I don't know how long my car sat there. That was my only complaint. Everything else was great.

Bruce McClurg

22 de mar. de 2014

The service I received was excellent.

Alan

21 de mar. de 2014

The repairs took a lil long, but my car was in for a lot of maintenance. I'll be returning but dropping off next time. Great service.

joecraig96

17 de mar. de 2014

Devan and Joey were awesome to deal with when we bought our car. I would definitely buy another Honda from them again!!!! Thanks for everything.

patpcs1

29 de ago. de 2013

Major mistake by first salesmen in price.Would not honor quote given.No concession made in price.Only after talking to manger's manager did they come down at all in price - to a price a few hundred dollars higher than three other Honda dealers within a 10 mile radius, and restricted the deal to on hand rather than dealer trade despite initial employee's offer to honor the price on 2 other colors available through dealer trades. The full story: Called about a 2014 Honda Odyssey in a specific trim. Was given a quote that explicitly stated the 2014 model for a price $1500 lower than anyone else. I couldn't believe it, so I immediately called asked again if this was a 2014 and the correct trim - and Mario assured me it was. I still couldn't believe it so I called again to make sure that this was indeed the 2014 with the exact trim and he assured me it was. I moved money between bank accounts and began to drive to come and purchase the vehicle, called, and was informed that the purchase price I was quoted was a mistake - it was for a 2013 model and they could not honor the price. I insisted they give me at least some concession on price, and they said they were making a great deal with no profit, at $1000 higher than neighboring dealers. I insisted I had better offers, and they had even given me an offer which I should be able to go in and get for $3000 less, and wanted a better deal, but he said he did not have the power, so I talked to his manager, and finally Aaron who offered me $800 less, but still more than neighboring dealers, and took off the table the possibility of getting a color from a dealer trade. Needless to say, I did not purchase from this company, but I felt I needed to let others know - unfortunately the days of integrity in the auto dealerships are gone, at least as it pertains to Moss Bros Honda. In short they:1. Offered a great price by mistake2. Rescinded the first offer that was in writing (email), and replaced it with an offer $4000 more that they insisted made them no profit. (Even though their competitors offered a lower price)3. Offered an additional $800 off, indicating both that they were outright lying about not making a profit at the higher price, yet still maintaing their lie as their competitors could clearly make a profit for such a vehicle. In the end, if they give you the best price (unlikely unless my typo) and they actually honor it they seem like they have some nice extra service options, but I would be very wary of a quoted guarantee from this company, and especially wary of any insistence that they have reached the "lowest price they could make a profit on." Maybe I got them on a bad day, but I endured a mistake, someone unwilling/unable to fix it, and then a lie before still reaching a price that wasn't even competitive.

JDAllas

23 de jun. de 2013

My wife and I spent 3 weeks looking for a black 2013 Honda Accord sport. After numerous calls and many trips to other dealerships we could not find what we were looking for or they could not get the price of the car to where we wanted. The frustration began to kick in until we decided to stop by Moss Bros Honda. Out of nearly 10 other dealerships we went to Moss Bros had the best customer service and the negotiating was not like pulling teeth. Moss Bros gave us the lowest price on the accord sport and highest (over kbb) amount on our trade in. This is my 6th new car I' ve bought and by far the best experience. I left satisfied and look forward to seeing my friends at Moss Bros during my lifetime free oil changes. Special thanks to Aaron Azad for making our car buying experience quick and painless.

edelmundo

30 de may. de 2013

They will catered everything you need, they will adjust the price that you can afford, and they are very friendly and respect your decision.Highly recommended.

Knavery

23 de may. de 2013

I was picked up from my house and given a ride over to the dealership not expecting to buy a car that day but ended up with an amazing lease with 0 down, 0 1st months, 0 drive off, and a low monthly rate that is affordable and within my budget. I paid absolutely nothing and drove off with a brand new car that was exactly what I had been looking for. Some might call it luck, others might say that I went in knowing exactly what I wanted and told the sales people that I wouldn't settle for anything else even when they offered me higher rates and told me they couldn't make any other changes. You need to go in and ask every and any question possible and make sure they will cater to your needs. That being said, my sales people were Vince and Rene and they were very nice and made sure I felt comfortable with my purchase even after I hassled them for the lowest possible price.I would buy a car from this dealership again since they were always professional and understood how big of a decision getting a new car is and all the worries and concerns costumers have. Thanks a lot for working with me until I was happy!

Quadrupleohhhgee

20 de may. de 2013

Came in to find a civic Si sedan yesterday w/my wife & son they didn't have a 4 dr in stock but after they gave me huge discount on the car James & his sales manager Bill easy going older gentleman I think the guys name was came thru big time & got the red Si 4 dr me & my wife wanted. While waiting they even fed us lunch which I thought was great because we all know how long buying a car can take. I even ran into the guy who sold me my trade in car last year Nelson also a really nice man. So it was nice to see familiar facesWhen you make a huge purchase. They really don't haggle you or hound you to buy like other places do which is why I went back to the moss bros. auto mall will definitely buy from them again!!! Me & my wife are super happy with everything about the car & were glad they could come through & get our Si the same day because we knew they are really hard to find.

Roger_1973

22 de abr. de 2013

Avoid Joel Spencer at all costs, the guy thinks he knows everything and will talk down to you, gets angry when you ask for details on the price quoted, and seems to think it is unfair that customers cross shop dealers, poor Joel. Joel says they won't give out written quotes because the customer will take it to the next dealer and have them beat it by $50, he is right and that is what all customers should do especially with his inflated prices it's not hard for another dealer to beat. Without a written quote Joel ended up saying he would knock off $100 on the car to do the deal then called me back an hour later and the price OTD had gone up $500, Joel seems to pull numbers out of the air. I had two other salses peope (i think they were managers) Nelsen and Vincent tell me they were practically giving the car away at a price I could get at any other dealership, I would love for them to give the car away and not make a dime, that will never happen. If you want the stereotypical dealer car buying experience, come on down to Moss Honda, it is a revolving door of salespeople all trying a multitude of classic sales tactics to get you to buy a car. Devan was actually the one guy who seemed reasonable, but his managers and co-workers ruined his deal. The customer service staff were pretty easy to deal with. I bought a car 15 years ago from Moss Dodge which was an easy deal, maybe things have changed at Moss or maybe Moss Honda is different. I was only trying to buy with no trade, I can't imagine how badly someone like Joel could get his numbers all wrong and then tell you he was giving you a great deal. They send you a nice follow up email when you don't buy their car to find out why you didn't buy from them and where you purchased your vehicle, which isn't really their business and I think it is best to review the dealer on the internet.

thyrus

22 de dic. de 2012

I purchased a used vehicle at Moss Bro. Honda and within the first there was a couple of mechanicle issues with the car.These issues where being resolved but being a used vehicle repairs if not covered under a warrenty are not always the dealers reponsability so buy the extended warrenty it's worth it.Fortunatly they suggested I purchase extended policy which I did.A few nights ago while driving home i noticed a strange vibration that seemed to coming from the driver side front tire before I was able to make it home I pulled over to check it out it appeared to be loose lug nuts but after a phone call to moss bro. service dept. Ernest Guzman thier service director on his own time drove 15miles out of his way after work to help me.I have never received that level of sevice thats what you would exspect from family or a close friend.Lugnuts where fine drove it home took it in the next day Mr.Guzman arranged for a rentel made it to work and the vehicle is going to be repaired under the exten.policy Thank you Ernesto Guzman and the service dept at MossBro. Honda

vannabill

6 de dic. de 2012

We had our Jeep break down and we without a car for a week. Not being able to afford anything new ( or, so we thought )- we were recommended to come here and speak to John Smith. I went to the dealership and was pleasantly surprised at how wonderful they all were. Undecided and not knowing what we could get- or afford- or use my broken down Jeep as a trade in.... FATAH KHAYATI.. spent over 3.5 hours with me, being patient , letting me test drive at least 4 cars and giving me options for all of them. After JOHN SMITH blew me away with a trade in value for my Jeep ( which was stressing my wife out )- the decison was easy. We bought a brand new 2012 Honda CRV and drove off the lot that night. We have never been happier. We went back the next day to sign some more documents, and everyone came out to congratulate us on the car purchase. AARON AZAD- Sales Manager, came out and introduced himself and made sure that we were happy. I can not say enough good things about this dealership. I would recommend them to anyone !

gajuza

7 de sep. de 2012

Purchased a small truck for my 16 yr. old son, a little overpriced, but ok....Went back next day for a honda crossover for my wife, they tell us our 2011 mercury mariner was not worth much, I knew better. They are very good at selling cars, very good at taking your money, but verrrry bad at giving you a FAIR price on trade-in. We were hit by 4 differant sales people during the sale, Zack Mosely is an upstanding guy, the rest of them, you can throw away. We were directly lied to and these people really don't know what they are doing..Had to take sons truck back for V.I.N. verifcation(it's about an hours drive, promised a tank of gas for taking it back to them...NO tank of gas) and they don't know why I am there?..Paperwork is messed up on both vehicles, be prepared to spend hours there for a simple problem. I would love to stand in front of one of the MOSS BROTHERS and tell them how bad it was to deal with the dealership.I know their are trying to make money, but I actually feel like I got taken advantage of ....It's been 2 months and still waiting on my sons plates...WTF... REALLY PEOPLE... AVOID THIS DEALERSHIP

tazfoote

27 de ago. de 2012

Mehdy and Nelson were amazing. They stayed late to accomodate my needs for completing the sales deal. Even though I wasn't in the market to buy, they made it possible and easy for me to get into a new Honda.Thank you Moss Bros Honda!

crisfox

3 de ago. de 2012

Completely satisfied with my service and purchase!! I recently bought my 2nd car from Moss Bros and I would never go anywhere else! Going to a car dealership can be a pain due to pushy sales people however that is not the case for Moss Bros Honda. All the staff members are extremely friendly/knowledgeable; I was impressed at the deluxe treatment I received knowing that it was genuine and from the heart. I am pretty picky and have a great deal of expectations as a customer, Moss Bros surpassed anything I could hope for! Every detail I wanted with purchasing my new Honda Accord, I received; they paid close attention to all my needs and bent over backwards to make sure I was completely satisfied. I loved working with Mehdy Azad, he is a true diamond in the ruff! He took special care of me through the whole process and I am pleased with his dedication to making sure I received the best customer service. Tommy was also a fantastic salesman, treating me like loyalty and making sure I was taken care of! I was also impressed after my purchase how the staff continually affirmed that they are always willing to help me with anything further once I left with my new car; they also said my 1st oil change was on the house and I could come by for a free car wash if I was in the area! Most dealerships try to get you in and out the door but with Moss they treat you as if you are family, a quality you don't see nowadays! I would recommend this dealership to all my friends and family. A loyal customer for life! You will not be disappointed.

soverturf

21 de jul. de 2012

My experience at Moss Bros. Honda was awesome. Have been car shopping for a a few weeks now and had a bad experience at a nissan dealership with a pushy salesman hiding my keys. So, when I came to Moss Bros. the sales staff was pleasant, knowledgable, personable, and worked with my stuent budget to get me the car I wanted for an excellent deal! My mom is currently in the hospital and the sales staff seemed genuinely concerned for my family and I. Thanks to Rene Uribe for taking me on a test drive and explaining all the gadgets in my new car and not pressuring me. A special thanks to Mehdy Azad for looking out for me as a student and crunching the numbers to make the price work. I will enjoy my brand new 2012 honda civic!

swspratt

29 de jun. de 2012

Thank you very much Moss Bros for making my car buying experience one of the best I have ever experienced. First, I want to give a very special thank you to Mehdy. I talked with Mehdy on the phone and made all the arrangements to trade in my 2004 Ford Expedition and to purchase a new 2012 Honda Civic before arriving to the dealership. Mehdy, you are the best. I received a great price for my trade-in and got the best price for my 2012 Honda Civic. Devan's customer service was great. Zack was excellent and worked out a the best financing for me. Therese was great and we got done with the paperwork so fast. I had the pleasure of meeting the General Manager Jayson Moss. Jayson treated me and my daughter like family and I told Jayson that I am going to refer all my friends and family to the Moreno Valley Honda Dealership. I will definitely return to Moss Bros for my next car.

waynearich

17 de may. de 2012

The reason I chose to knock the rating down on price is because I didn't receive a credit for my first month's payment like I was told I would get. If I am wrong, I would like for someone to explain clearly why I can't see the application of the additional car payment.

dnarna

15 de may. de 2012

When calling Moss Bros. Honda, you get transferred around to 5 people before you get who you originally called for. I called Honda, NOT Toyota nor Chrysler. Better phone service is a MUST!!!!!!!!!!!!!! Stephen was excellent, he is not to blame for this!!

shirlmike

21 de feb. de 2012

We purchased our CRV from Moss and we've always had good customer service. They take their time and provide good quaility. Only exception was replacing our rear window, but that too was fixed. I love my car, and am pleased with the overall service provided at MOSS.

stuart8576

5 de dic. de 2011

looking for a used car within our budget and we found it a t moss. The sales rep took their time with us to make sure that we were satisfied with the car we choose at the end.

Joses1027

20 de jul. de 2011

Rate of the Sales Person is Very High. The mood inside of Moss Bros Honda is Very Good and Friendly. Asked for a specific car that they didn't have in stock, and they tried very hard to find that vehicle for me. If i were to get another New or Certified Vehicle i would get it at Moss Bros Auto Group in Moreno Valley.

burghard

4 de may. de 2011

The best car buying experience my Wife and I have ever had. No high pressure, no bait & switch, very respectful and professional. I spoke with Arash and the Manager on the phone 2 or 3 times on Sunday morning. On the last call, we agreed on the sales price and terms. Although they did not have the color we wanted, we did test drive 2 other cars with the same options. We signed the paperwork on Sunday afternoon and the car was delivered to our house on Monday afternoon.

kramers52

11 de ene. de 2011

We greatly enjoyed our experience at Moss Brothers Honda Moreno Valley. Fernando treated us fantastic and was extremely helpful and a joy to work with. Metty was also very helpful in helping with our situation. We would certainly recommend this dealership and Fernando and Metty.

yrosario

5 de ene. de 2011

I was treated in a friendly manner . The sales Manager and assistant sales manager were very diligent and fast in order to get me the financing that honda was offering for qualified customers. I had shopped around and the price was very competitive. Every person in sales and finance dept acted very friendly and helpful. I would recommend this dealer to friends and family.

Ferguson2008

3 de ene. de 2011

Everyone we worked with to purchase our 2010 White Honda Insight EX was great. We got the exact vehicle we wanted and we are very happy with the way we were treated at the dealership. Joey was patient and understanding and listened to our needs and what we wanted and made it happen. Teresa, in finance, was very attentive, answered all our questions, was fun and her happy personality made the experience so much quicker and better than a normal car buying experience generally is. Jayson was helpful both in person when I took in some additional stuff and on the phone for follow up questions. No doubt that we would go back to purchase a vehicle from them again when the need arose, but our new Honda is going to last forever :) so we will see them for service on this one.Great job all around!

Chet777

28 de dic. de 2010

Moss Brothers Honda in Moreno Valley has done almost all of the service on my '06 Element. I've got 140,000+ miles on it, and I'm planning on 140,000 more. They've always been honest and have always put the needs of the customer first. Service pricing is fair and very competitive. They know how to put customer service first. Always had a great experience, and will continue to use them!

sage630

23 de dic. de 2010

I gave a 5 rating for a couple of reasons. For starters, Joey was very friendly and answered all of the questions I had regarding the Civic I wanted to purchase. Furthermore, I let Joey know what I wanted and he simply made it happen. I really couldn't have asked for more. In the end, I bought the car I wanted.

norrisc

18 de dic. de 2010

Salesman Joe Romero was great from beginning to end. I told him I was interested in a Honda CR-V and gave my price range. We looked through their wide selection and found one that fit my specifications (in a a great blue color). This is my first SUV so Joe showed me all the features on it. He was so knowledgeable and patient; showed me how all the controls and electronics work. He even set the stereo to my favorite radio stations!I never felt rushed or pressured no matter how many questions I asked. I would recommend anyone to see Joe Romero at Moss Bros Honda.

AndrewsPha12

20 de nov. de 2010

This Moss Dealership has always been the best car dealership I have ever had the pleasure of doing business with. I say always been the best because every vehicle I've bought from Moss I've been more than just happy, I've been completely satisfied and convenienced I've received the best deal from anyone anywhere. I continue coming back to this Moss Dealership not just for the great cars but also for the very kind and genuine caring people. These are people like Jayson Moss and Jose Orozco who worked patiently to helped me get the car I really wanted. After my purchase, there are people like David Swanson and Carlos Heckerman for whom I have the highest confidence in when its time to service my car(s), they will service them as if the car(s)were thier own. For these reasons, I do highly recommend Moss Bros to anyone and everyone looking to buy a car.

annebaker

10 de nov. de 2010

My experience at Moss was and continues to be a very positive one which we greatly value and appreciate. This purchase was our second one within the Moss Bros Auto Group Family and will not be our last.We will highly recommend your dealerships to other friends and neighbors as your great customer service and integrity has earned our loyalty. We want to emphasize that our satisfatcion extends beyond the sales team and includeds the service/maintenence department as well...From our family to yours, a heartfelt Thank you!

ljromero1

16 de jun. de 2010

Jim Schroeder and Jason Moss were both very friendly and went beyond our expections helping us purchase our new 2010 Honda Accord. Buying our new car was a nice experience that did not take too long. This is our second Honda we have purchaed at Moss Honda, and would highly recommend Moss to our friends.