Bob and Rose Clough

4 de feb. de 2016

We leased a 2016 Honda Civic on 27th of January from Mossy Honda. Our sales person was Micky Perez and is the main reason we decided on leasing from Mossy Honda. Micky spent time with us going over all the details of the vehicle and the Lease. We are very happy with the vehicle and the terms of the lease. We were treated excellent the service was great.

Jd

1 de feb. de 2016

There is a huge disconnect somewhere between the sweet little clueless receptionist who makes your service appointment and the actual polite young men that greet you whe you bring in your car. Twice now I diligently follow my service minder and call to question the appropriate time to bring in my car to service-- I am told yes, make an appointment, arrange my day to accommodate appointment and the end up being told politely to go home, nothing needs to be done quite yet on your car.

Brandon

27 de ene. de 2016

I bought my 2016 Honda Civic Touring last year of December 2015. Mickey Perez was very helpful. They don't have the color that I was looking for but he searched all afternoon and made some calls and got me the car that I was looking for. If your looking to buy a Honda go to Mossy Honda and ask for Mickey, who knows he might give you car show tickets like he did for me and my wife.

Jess

17 de ene. de 2016

I purchased my 2016 CRV from Mickey and had a great experience! From talking to him on the phone to meeting him in person Mickey was friendly, helpful and accommodating. He was never pushy and at no point did I ever feel pressured. He helped me find exactly what I wanted. Great customer service from Mickey in sales and Enrique in finance!

Bon

14 de ene. de 2016

I was in the market for the 2016 Honda Civic and did a lot of quote requests online since I did not want to deal with long hours of negotiation at the dealers. Mickey Perez was the first one to contact me. Very friendly, easy to talk to and assured me that his price is the lowest out of all the dealers. I told him that I will keep in touch with him while I get quotes from the other dealers. True to his word, nobody could even come close to his price and one dealer even got upset that I wouldn't come down and talk to his manager to "negotiate a good price". I was in and out of the dealership with no hassles. I'm loving my 2016 Civic and would definitely recommend asking for Mickey Perez. He will take care of you.

JuanS

8 de ene. de 2016

Just purchased a used car, I was helped right away. Service was outstanding and expedited. They were more than accommodating. Mickey was great to work with real people person. Definitely would come to this place to buy another card.

Amor Martinez Vazquez

30 de dic. de 2015

Any car shopping and/or buying experience can be a pain in the neck. Hence why I started my car journey via internet. After visiting numerous sites and pouring hours researching cars, I finally came across a pre owned 2013 Chevy Impala on Mossy Honda, Lemon Grove's website and submitted a request. Less than 24 hours later, I received an email from Mickey Perez, Internet Sales Manager. Not only did Mickey answer my questions via several emails in a timely manner, he NEVER once pushed the subject for me to come in to see the car. That gesture right there inclined me to go ahead and call Mickey to set up a test drive. So with all the commotion of Christmas Eve and Day that Impala ended up sold. Even though I was slightly disappointed Mickey NEVER once pushed me towards another car because he must have known that my little heart was set on an Impala because an hour or so later Mickey calls me and advises me another Chevy Impala came in except this one is a 2014, 20,000 miles less, and equipped with a sunroof package !!! When my grandmother and I stepped into the dealership from the cold night air Mickey immediately offered tea and coffee to help warm us up, and made sure my grandmother fresh from knee surgery was comfortable and relaxed before going into the process of buying the car. Its a preconceived notion there is almost always difficulty discussing financing and even though Mickey gave my grandmother and I some privacy to discuss, Mickey ultimately agreed with my father (who was not present) and offered to let us think it over. On 27 December 2015, I returned to the dealership with both my grandmother and father's support. Without asking, Mickey revisited what we had discussed the night before and still gave us time to ourselves before we officially agreed to go ahead with the deal. Mickey then sent us off with a warm trade-off into finance where we were welcomed by Enrique. Even though there was a mini uproar amongst family about the "need" for additional protection, Enrique kept cool calm and collected. Determined to meet the customers need, Enrique was able to offer me a deal where I was STILL comfortable with payments along with the piece of mind my investment has extended protection. Again, the whole car shopping and/or buying experience can be a pain in the neck, especially with overbearing family members, still nothing beats that moment when Mickey handed over the keys to my car :-) A million thank yous to Mickey, Enrique, and team at Mossy Honda Lemon Grove.

FitFan

25 de dic. de 2015

Purchased 2016 FIT EX here. I decided to go with this dealership as I felt I received honest, conservative, and realistic assessment on obtaining 2016 Honda FIT built in Japan, knowing very constricted availability of the model in the US. My contact was Mickey Perez for the entire process of deciding upon the purchase. Travel distance from my home to obtain the vehicle was over 200 miles and the reader may surmise how pleased I was with the dealership on my decision. Few points of merit in deciding upon the dealership were: a) price point; b) sales advise from client perspective instead of typical sales pitch; c) ability to obtain the vehicle directly from Japan and intimate understanding exactly when the vehicle arrives from overseas.

Russ C.

18 de dic. de 2015

Although we did not buy a car from Mossy Honda of Lemon Grove (we bought a much more expensive luxury car elsewhere), we were very impressed with Mossy Honda and were especially impressed with our sales consultant Mickey Perez. If we had bought the Honda Accord Touring model ( a great car with a lot of features for the cost), we definitely would have bought it from Mickey. He was great. He was honest, very informative, personable, and not pushy at all. Also, he took us on a great test drive that allowed us to test the car on freeways, rough surface roads, and serious hills - way more meaningful than the typical test drive that you get from other dealers. We definitely recommend Mossy Honda of Lemon Grove and especially Mickey Perez.

SD_Gal

29 de nov. de 2015

We visited a half-dozen Honda dealers in San Diego looking for a new car. Our time at Mossy Honda in Lemon Grove was by far the best experience of any dealership we visited. The staff was very pleasant and easy to deal with and our salesman, Mickey, was a genuine delight. I would recommend a stop into this dealership for anyone looking to purchase a new Honda!

Susan C

28 de nov. de 2015

My husband and I bought a 2015 Honda CRV last week from Mickey Perez and Fernando. The reason we bought a Honda CRV and not some other car is because we are very satisfied Honda owners - having two 2006 Honda CRVs - one of which we traded in that had 222,000 miles on it. Our purchase experience at Mossy Honda was very pleasant. We were especially pleased to meet Mickey Perez, who worked very hard to make sure we were satisfied. Mickey met us at the door and stayed with us every step of the way, until late that evening when he was showing us how to use all the features of our new car.

D. Lawrence

26 de nov. de 2015

No haggle, no games, generous offers, great experience overall!

Richard 619

19 de nov. de 2015

Great customer service! Will definitely continue to shop and get my vehicles serviced at Mossy Honda Lemon Grove! There employees have great people skills and great attitudes. The attendant helping me out was Art Esquivel, super cool guy! For me to be as busy as I am and actually take the time to go this website and right a review means a lot! So keep it up guys!

E. Greene

18 de nov. de 2015

I felt I was given the royal treatment while leasing my Honda at Mossy Honda Lemon Grove. But it also occurred to me that they make every customer feel V.I.P., which made me enjoy the experience even more. The facilities are very nice, clean, and spacious and they have an almost overwhelming number of cars to choose from. Luckily, I had a family member who already had an existing business relationship with Fernando; however, I felt as though Fernando treated me with the same respect, kindness, and candidness. Each car I wanted to take a look at was pulled up to the front and ready for me when I got there. Being a first time leaser, I appreciated Fernando's honesty in regards to which car would help me save more money in the long run. I greatly appreciated the fact he was willing to help me get the deal I needed to get into a new car. He even lost hundreds in his own commission just to get me the deal I needed! After negotiating the deal, I was introduced to Carlos in the financing department. Carlos was also incredibly efficient as well as understanding of my amateur experience in car shopping. I had been so apprehensive about dealers and getting taken advantage of but found such comfort and reassurance at Mossy Honda. I am grateful to them both for putting me at ease and I truly did find my best deal at here and feel lucky that I got to finish the deal with both Fernando and Carlos. I am sending every family member and friend to Mossy Honda Lemon Grove but specifically to Fernando and Carlos! They made the experience seem nearly effortless, which is an impossible thing to do.

Luis

12 de nov. de 2015

Mickey was awesome and very helpful! Would go back to this location on my next car buy and ask for Mickey.

Susie Stewart

11 de nov. de 2015

I bought a new 2015 Honda Civic EX from Mickey Perez on November 1, 2015. I came in looking for a good deal on a moderately priced car. I had been to other dealerships that day and wasn't planning to decide and buy a car this day. Mickey made me such a good offer and searched for the specific color and model I wanted, that I couldn't turn down the deal. He also informed me of the good financial deals going on with Honda corporate, I couldn't pass up making a deal with him this day. He made my experience very easy and relaxing. While I was waiting to get all the paperwork completed, he was a very entertaining host and kept me entertained. I would come back to his dealership in the future for other car purchases. I have already mentioned to friends about the great deal and experience, I had with Mickey and Mossy Honda of Lemon Grove.

Manivone P.

9 de nov. de 2015

I purchased a 2014 Accord Sport last month and I couldn't be anymore happier. Customer service was excellent! Thank you Mickey Perez and Remo for being so helpful, and thanks to Art in the service department, you're awesome!!

Mary Bogensberger

5 de nov. de 2015

Worked with Mickey to find my new 2016 CR-V....he was proactive and was able to find me my car in one day! Everyone in the dealership was very nice and helpful! I would not hesitate to recommend Mickey and Mossy Honda to friends and family!

Ryan R .and Glenys M.

1 de nov. de 2015

We purchased a 2015 Honda Civic yesterday. We were promptly greeted by Ernie, with a friendly hello and handshake. Throughout our entire experience, we felt like we were talking to a friend, not a salesman. Ernie is knowledgeable and fun. We went with a figure that we wanted to spend, and Ernie made sure we got what we were looking for. Ernie introduced us to Art, a service adviser, who made us feel confident that if anything happens to the car, they will fix it and take care of us. Carlos, the Finance Manager, made the buying process quick (without missing any details) and easy. After visiting many dealerships in San Diego, we would only recommend Mossy Honda Lemon Grove. The three men mentioned above are great at what they do, and we feel confident that we made a great purchase.

happy customer

26 de oct. de 2015

Art is taking care of my Honda Accord and it's oil consumption warranty issues. He was very helpful in explaining his plan to fix my car. You are lucky to have him in your customer service department.

Hank

22 de oct. de 2015

I had an appointment this morning at 8am for a recall part on my Honda pilot. Art in service was on time with the appointment and got every set up including a car rental in under 20 minutes. Not only that but i recently had some body work done on the drivers side door and ask them not to wash the car because the paint was only 1 week old and they HAND WASHED IT!! Come on! Are you kidding me, they went above and beyond what they needed to do, they didn't have the heart for me to drive off the lot with a dirty car. Great team, every one was smiling and helpful. They even gave me a brand new 2015 civic with under 300 miles to drive around. I think it was a shot to make me want to buy a new car! Not really but it was nice. Art Equivel thanks so much for your professionalism you deserve a big increase in pay and promotion!!

allaroundsk8er

21 de oct. de 2015

First off, the buying experience wasn't the greatest. I felt pressured and after all said and done, I realized why I was being pressured. During the signing of the paperwork, I realized that the interest rate that was promised was not the one that I was being given. When I explained to the gentleman what I was told by the manager, I was told that he wasn't there and that he didn't know what agreement we had made. I ended up signing anyways since my wife was excited about the car and had already told her family that we were buying a new car. The most recent bad experience that I had with them was last week. I took my car to get serviced (second time since I purchased it), oil change and car wash. When I got home, I realized a plastic piece was missing from the driver seat. I called them up and explained to them what had happened, they promised me a call back from the manager. Well, that never happened. Not once, nor twice but four different times. I went into the store yesterday, was told the same thing, that a manager would call me by the end of the day. I waited and waited and never received a call. So, I decided to go in today again, just to be told that they were not going to replace the plastic. The manager, Ana Garcia, appeared to have her mind determined and wasn't listening to what I was telling her. She argued that I have had the car for quite some time, and pretty much made it seem as if I lost the plastic piece. I explained to her that my car had only been serviced twice, both at the dealership, and that the only place that it could have gone missing was there. Once again, her reply "my workers are not going to get fired for a piece of plastic." Instead, of telling me she would look into it, she continued to tell me that her workers are not going to get fired for a piece of plastic. Once I asked her if cameras were available to view, she stated that she would have to go back and look at the time my car got serviced and date. I asked to speak to someone above her, she simply told me that he was not in the office and only gave me his name instead of giving me contact information for him. She then told me to let her look into the problem before contacting her manager and stated that "he" would call me on Friday. The plastic is not an expensive piece what so ever but when I take my car to get serviced I expect it to come back complete. In conclusion, customer satisfaction is not their priority contrary to what they tell you. All they care about is their sales and when a complaint is received, they will always be right. Look at a different dealership for your next purchase, one who actually cares about their customers and wants to do the right thing.

K&A Johnson

20 de oct. de 2015

My husband & I recently purchased a truck from Mossy Honda, the service was really great. Mickey treated us with respect and never tried pushing us. Everyone that we ended up dealing with was really nice, you could tell that they cared. We will definitely be recommending the dealership and Mickey to anyone interested in purchasing a new or used vehicle in the future. Thanks again Mickey!!

Satisfied customer from Spring Valley

13 de oct. de 2015

My husband and I had one of the most pleasurable of times (if that could be done when purchasing a vehicle) because of the sales consultant, Ernesto Ernie Alvarez-Malo who was the most pleasant, professional and knowledgeable person throughot the whole process. He threw in some jokes free of charge and they were pretty good and made us laugh as the negations were taking place, which was a welcomed intervention as you know the whole process of purchasing a vehicle can be long and tiresome. Ernesto also gave us a tour of the dealership showing us the service center, lounge, express services. He was very educated and helpful when showing me how to operate some of the features on the car. I recommend if you are in the market for purchasing a Honda seek out Ernesto at Honda Lemon Grove for the best customer service.

Alicia C

4 de oct. de 2015

Just traded in my old car here for a new Honda Civic! After looking into some other dealerships, it was refreshing to receive such great service. Mickey had the confidence from the start that he was going to make us a deal we couldn't resist and he was right. It was such a great, easy, and fast experience. I would highly recommend this location to anyone looking to buy or lease a car! Mickey you're the best!

Mrs. Jackson

3 de oct. de 2015

I was looking for a Honda HR-V LX in Milano Red, for 3 weeks. I would find the car of my dreams online and would call the Honda dealers to confirm the vehicle was in stock. They would tell me "yes" come on down, I then ask "Are you sure, please check to see if my car is on your lot". They would tell me, they were sorry, or it just got sold, there's an error but to come down anyways. I called Mossy Honda in Lemon Grove, and got the same answer. I called back the next day to speak with the first sales person to check if they knew of any coming soon. The salesperson never called me back, called again and got a hold of Mickey. He said he would call me the next day to let me know if they had any delivered the next day or any idea of when they were expecting a red one in. Mickey kept his word and called me the next day when they received the car, but explained he wouldn't be able to save it. At no time Mickey didn't try to sell me anything other vehicle, he knew that was the car my little heart was set on. I finally arrived to the car lot, Mickey still had the HR-V LX and made the process as easy as buying a new car can be. Thank you, Thank you so much Mickey for helping me in finding my dream car and staying late just to finish up the paperwork and watching me drive away with a cheesy smile on my face.

Jose

3 de oct. de 2015

My experience at this dealership was very good even though the heat was pretty bad. Mickey provided us with comfy seats and tv in a well A/C facility and some cold water while we waited for the paper work process. Mickey was very helpful in finding the perfect car for us. I will recomend this dealership to friends and family and to ask for Mickey.

Jason Fredericks

29 de sep. de 2015

Hi I would like to thank Moe Gawad at Mossy Honda of lemon grove for the best dealer experience I have ever encountered if you need to buy a vehicle I strongly suggest you go to Mossy Honda of Lemon Grove and ask for More Gawad he will make your car buying experience the best and easiest you've ever had he has great customer service skills thanks again For Gawad

Randall313

28 de sep. de 2015

Mickey of Mossy Honda made our car buying experience one of a kind, one like I have never had before in my life. Simply put, everything went perfect and exactly as you would want it. They took in our trade and gave us a reasonable amount of money back for it. They were very willing to work with us on the price and gave us the absolute best deal possible on the used vehicle be purchased. There is no doubt the next car I purchase will definitely be from here and I will always go to my good friend Mickey!

Camay

28 de sep. de 2015

Overall, great experience! My husband and I came all the way out from 29 Palms (3 hours away) to get the exact car I wanted. Mickey stayed in constant contact with us keeping us updated on all concerns up until we were able to get down there. He was very friendly and not your typical pushy cars sales men. The dealership worked with us on price and I was able to walk away with the car I've wanted for the past year. Thanks guys!

Alexandra

26 de sep. de 2015

We had a lovely experience in buying our new family car after more than 10 years we got the first one. Mickey was a key element of the process. His great spirit and knowledge made it to be smooth and enjoyable. He was very quick and effective in finding our requirements and fulfilling our expectations.

Lawrence Gill and Patrice Gill

24 de sep. de 2015

Our experience at Mossy Honda in Lemon Grove was excellent!!! Fernando Martinez was a great help, very nice and friendly and not pushing which we loved. He called us on Saturday morning October 19th because we were interested in purchasing a vehicle. He gave us great inforrmation about the cars we were interested in. Our plants were to go to Penske Hyundai first to check out the Sonatas, Fernando told us they had a Hyundai on the lot and also several Honda Accords which we were looking for. Because he was so kind we decided to go to Mossy Honda first and check it out. When we arrived we asked for the Salesperson who called us this morning and the guy we where talking too found out who it was immediately Fernando Martinez, unfortunately we had forgotten his name oops!!. He came out and showed us what was available and wow he was so grea!!! We test drove the Honda Accord 2015 Sport ooh we the ride was excellent!! At this point we said ok we want to purchase this Vehicle. We went back into the office and talked to Fernando for awhile he was so humble and we also shared some stories. We felt so comfortable and felt like this deal will work out for us. When it was all said and done we drove off in our new Honda Accord Sport 2015 vehicle with big smiles on our faces. Thank you Fernando Martinez for all your help we appreciated it so much. Thanks Again Lawrence and Patrice Gill

Glenn Rhee

22 de sep. de 2015

During my 16 years of being married, my wife and I have bought 4 cars together. Three new Hondas and 1 used Audi. This is the first one I purchased through internet sales and the first time that I can say it was a truly positive experience. We wanted to trade in our 2003 Pilot for the newly designed 2016 Pilot. We knew exactly what we wanted in color, trim and drivetrain. After scouring the inventories of about 50 Southern California Honda Dealerships in the LA, Orange County, Inland Empire and San Diego areas for about three months, I finally found it coming to Mossy Lemon Grove. I was put in touch with Fernando Martinez, MHLG's Internet Sales Manager. After letting Fernando know our situation, he talked to his supervisors and came back with a fair and reasonable price. But because of the supply and demand for this vehicle the dealership's offer consisted of a protection package that we were not interested in so I countered with buying some other accessories that we would consider purchasing. After some thought Fernando's supervisors approved the offer. The car was still en route to the dealership. During the next week Fernando and I traded many emails, texts and phone calls. After the application process was completed and a deposit was made, Fernando ordered our accessories and agreed to have them pre-installed once the Pilot was on the lot. All the paperwork was FedEx'd to us so we could read them at our convenience and sign in advance to pick up our credit union check. Ultimately, this allowed for the smoothest transactions when we finally arrived to pick up the car. Upon arriving Mossy Lemon Grove we were greeted by a friendly, energetic, and well-spoken Fernando. He had the keys in his hands and asked if we wanted to go for a test drive. He informed us of a lot of the new features. He even purposely had me stop on a hill to show that the new Pilot has a feature that will not allow the Pilot to roll back when releasing the brake. He further exemplified his knowledge of the Pilot by explaining even more features while we did an inspection of the vehicle. We came inside to a comfortably air-conditioned and clean showroom with tasteful music playing at a reasonable level. After some trade-in paperwork, we finalized the purchase with Remo Sultani, the finance manager. Remo, too, was extremely friendly and very knowledgeable. Since Remo, Fernando, my wife, and I had a couple conference calls prior to the pick-up, all of the options that are usually discussed and decided in a finance manger office were already done. All we had to do was sign next to the X's. Fernando walked us to our new Pilot and showed us the final software features. He programmed our garage door opener to the home link button and programmed our iPhones to the bluetooth. Not once did I feel like I was being fast-talked into something that I did not want by either Fernando or Remo. There was never any pressure. Only a desire to answer questions and make sure we walked away happy. During our conversations we found out that both Fernando and Remo have been in the auto industry for decades. Their experience showed and MHLG is very fortunate to have two employees that know how to build trustful relationships while anticipating their customers needs and wants. I will highly recommend Fernando and this dealership to anyone interested in buying a Honda.

Al & Susie

19 de sep. de 2015

Just yesterday we purchased a certified used Honda Fit from Mossy Honda in Lemon Grove, CA. It was a great experience. Our salesperson, Mickey Perez, was friendly and helpful from the start. I never felt pressured but rather assisted through the whole process. We ended up going on two test drives, one for me to check it out and the other to go and show the car to my wife who was working about 15 miles away. If I needed to make a call Mickey instantly excused himself to allow privacy. He provided facts and options which were all very helpful. Everyone I met at Mossy Honda was friendly and helpful. I would highly recommend the dealership.

A.Ene

3 de sep. de 2015

I've always bought used vehicles from private sellers and this was a first to go to a dealership to buy. I went with my father to just test drive and check out the new Accords. We were helped my Mickey Perez and he was very informative, helpful, and fun to work with. After test driving I picked a few I would like to possibly look at in the future and told Mickey I would be back when I was ready. I wasn't planning to buy so soon but after some trouble with my old Accord I decided it was time. I went back in weeks later and worked with Mickey and he helped me to get the Accord Sport that I wanted. It was a great experience. One issue I did have was some miscommunication at first at the front desk when I spoke to someone to see if Mickey was working, but they told me he wasn't when he really was and this put a kind of kink in my schedule so I didn't end up leaving the dealer till almost midnight. But even after leaving so late up to the last minute Mickey and his advisor was very friendly and helpful. Thank you!

Wendy Fuentes

3 de sep. de 2015

Mickey Perez Great Customer Service !! I received a call after my purchase to make sure i was happy with my new car. Mickey goes out and beyond !

Victoria

3 de sep. de 2015

The process was fast and easy! Our salesman, Mickey, was very helpful and everything was done in a timely manner.

Varian Muhammad

3 de sep. de 2015

My fiance and I have bought 3 cars from Mossy Honda and just recently bought our fourth. Mickey was great and took great care of us and it was great catching up with Carlos who to our surprise works in finance now! It felt like we were buying a car from our friends! We tell everyone we know to buy their car from Mossy Honda Lemon Grove!

margaret456

1 de sep. de 2015

My 2004 Honda Pilot was recently recalled for a driver's side airbag replacement.. The staff at MossyHonda was awesome. Art Esquivel, my service advisor, was so helpful and nice that it made myexperience a pleasant one. My husband is handicapped and we are a one car family. Art arrangedfor me to have a loner car until mine was fixed. My car was done in a day and when I picked itup it was nice and clean. Great service. I strongly recommend them!

Neil

31 de ago. de 2015

Mossy internet manager Fernando Martinez was the first to respond to my request for a quote on a new CRV LX and EX.. They had the color wanted and was one of the lowest priced.

Marcus Hodges

29 de ago. de 2015

I had exceptional customer service at Mossy Honda Lemon Grove today. My sales Rep Fernando Martinez offer excellent service he's very helpful and give good suggestions an getting my new car. I highly recommend Fernando he have such wonderful spirit and personality.

DavePilot

29 de ago. de 2015

Recently purchased a 2016 Honda Pilot and really appreciated how thorough and helpful Mickey Perez (Sales Consultant) was. He was proactive in contacting me on when the car would be available, personable, informed, and advocated on my behalf for a solid deal. Very happy with the experience and our new 2016 Pilot.

Lumi

28 de ago. de 2015

The ONLY reason I deal with this dealership is that is close to my home and I deal with Mercelino who is an extremely courteous and nice guy and really understands that a friendly smile and courtesy can go a long way in business. They tend to recommend service that is not needed (I take good care of my car myself or elsewhere) and is super expensive! They really stuck it to us and told us that they could get us in a new Honda for the same payment as the current car. That was a huge lie! They keep calling us wanting to buy our 2009 Honda because "they need it in their inventory of used cars." While my car is practically brand new due to the care I've given it, this is BS. They just want to take me for another ride.

happy honda man

22 de ago. de 2015

Bought two cars here recently from Fernando and Miguel. On both occasions prices quoted on phone or internet were honored to the letter. Fernando and Miguel were both low key and a pleasure to deal with. I would highly recommend Mossy Honda to anyone who wants a good car buying experience. On both occasions finance guys were also pleasant and did not push us to buy any ups or extras. We bought cars for exact price we wanted to pay. I have been buying cars for 40 years. This was by far the best dealership I have dealt with.

newcomer

20 de ago. de 2015

We are in the process of moving back to San Diego and need a car for transportation. We decided on buying Honda Accord and came to Mossy Honda for help. Mr. Fernando Martinez at Mossy did a great job to get the car we want from another location and help us to finish the paperwork. We were able to drive the new car away from the dealer within a few hours. Thanks for the excellent job done!

DeVon

16 de ago. de 2015

So last week I made an appointment to check out a used 2010 Ford Fusion Hybrid. This would be my first car buying experience in San Diego. I was nervous at first that maybe I would get there and the car wouldn't be what I expected or the cars salesman would just pitch me all the goods about the car and I would be trapped into buying a car I had no idea about. Well, the complete opposite happened. I was seen by my sales rep and instantly the rapport was built. Mickey welcomed me and hustled at every chance to get me something to drink, eat, and asked if I had any questions. Mickey did an excellent job. He understood that I had just gotten off work and he was trying his best to make this car buying experience worth staying late for. Not that I stayed late or anything, but the atmosphere was that great that I wouldn't minded staying a little longer. Once all the information was put into the system it was time to kick back and just enjoy the experience. Mickey definitely went to bat on my behalf and that was all she wrote. Next thing you know it was sign sign sign time and a few moments later I was out the door with my new purchased 2010 Ford Fusion Hybrid.

Family of 5

15 de ago. de 2015

This dealership offers honest hardworking people who don't try to trick you into buying a car. From the moment we visited and met Mickey Perez to the last moment dealing with him and Kevin Polzer, you feel like you are dealing with real people who are listening to your needs and wants and doing the best to get it for you!! We felt heard and respected. We had our children with us, and Mickey was absolutely wonderful in making them feel comfortable there! We got a great deal on a great car!! We would recommend this dealer to anyone who dislikes the usual "salesman" push. You can get real offers and real numbers at this dealership!

Vicman119

13 de ago. de 2015

rude sales people and managers,they play games, and it was a waste of over 2 hours !!they think customers are ignorant and are treated as such

Damodar

10 de ago. de 2015

I have had an awesome experience at Mossy Honda. Special appreciation goes to the Internet Sales Manager - Fernando. He got me a very reasonable offer for the 2015 Honda Accord Sport. I am very satisfied with the service.

Francisco Hernandez

7 de ago. de 2015

I was at mossy Honda of Lemon Grove Aug 5th to service my Honda civic, I was helped by mr Mickey Perez and Jaime Vargas in a very professional, respectful and fun attitude; in 45 min they change oil, filters, rotate tires and washed my vehicle. I would definitely recommend Mr Perez and Mr Vargas huge "Thumbs Up" to both of you See you next time.

kaden the car buyer

4 de ago. de 2015

Very pleasant experience. Low and key and helpful. Miguel and Fernando were great to work with. Even finance guy did not push any ups or extras when I said I would only pay the quoted computer price.

Merry

31 de jul. de 2015

Yesterday I bought my first car, a 2015 Honda CR-V EX. Marcello LaTorre, Director of Used Cars, could not have been more helpful, pleasant, and easy to work with. Even though I ended up buying a new car-he stayed with me though the entire experience and made sure everything was handled professionally, efficiently, and smoothly. I also got to work with Mickey Perez, Sales and Leasing Consultant, who went out of his way to make me feel like home, and truly made me feel at ease. I highly recommend Mossy Honda, and also working with Marcello LaTorre and Micky Perez. You will not regret it!

ec

28 de jul. de 2015

This was my first brand new car that I purchased and Fernando was very helpful and ensured that the process was easy, fast and hassle-free. Plus I was able to save money since I found them through Truecar. Definitely would recommend Mossy Honda Lemon Grove!

Cautious Car Buyer

27 de jul. de 2015

My experience was great at Mossy Honda. Mr. P and Mickey helped me out with the decision process. The manager Kevin came and explained some number and the finance manager Carlos was the bow on the whole package. They were very entertaining through the whole process and made me feel comfortable every step of the way.

Kelsi

24 de jul. de 2015

This was my first time ever buying a car 1) from a dealer and 2) brand new. I was so worried about having to go through the awful car buying experience that is so infamous of dealerships, with all the pressure to buy, upgrade and add options, and for price wheeling and dealing. My experience at Mossy was far from that. I'd already visited other Honda dealerships near me, both of which had my car listed at a higher price. Fernando contacted me from my online inquiry and was responsive to my questions about the car I was looking for. When I made it out to Mossy, he had my car already waiting for me (clean and all!). We test drove it and he showed me features I hadn't been shown during my previous test drives at the other dealerships. After the drive, the rest of the process went just as smoothly. He did offer the optional add-ons and packages, but didn't pressure me when I turned them down. Fernando stayed past closing with me, and even stayed while I was filling out the financial paperwork to ensure everything went well and said goodbye as I left. I brought a friend with me as a "safety", being that this was my first time buying from a dealer. However, I feel that I could have done it on my own, thanks to the relaxed atmosphere and personability that Fernando showed me. I definitely recommend this place to anyone looking for a new car. I got the best deal here and had a fantastic buying experience. I'll definitely keep bringing my business here.

mickey perez

23 de jul. de 2015

Im happy that i went to mossy honda not only did i get the car that i want but also the grat service that i got they make things much easier

CarCrazy

19 de jul. de 2015

We were in the market for buying a car for quite some time. We had a price in mind that we were willing to pay for the car. We approached many dealers with our pricing. None of the dealers gave us a attractive deal. We were negotiating with the dealers in and around Poway region. Just to get more deals, we approached Mossy Honda with our pricing for a Honda Civic EXL. Fernando from Mossy Honda replied back to us with very competitive pricing, which urged us to visit their dealership in person. From the time we reached the dealership we had a warm feeling. At the gate we were very nicely greeted into the dealership. We were introduced to Fernando, from that very moment he made sure that we were comfortable going into the process of buying the car. Fernando made it such a smooth transition that we walked out of the dealership with the car that we wanted at the price we intended to pay. I would surely recommend this dealership to my firends, relatives and would certainly go back to Mossy Honda for my next Honda.

Nanc

17 de jul. de 2015

Mossy Honda is Top of the List! This dealership promptly responded to our online price request through Cars.com and had the lowest price on a 2015 CR-V EX-L CVT in the color we wanted. Fernando Hernandez in sales was upfront and thoroughly professional. The entire team worked to give us the monthly payment we desired and Fernando made certain we were entirely satisfied with our selection. He also patiently showed us how to operate all the bells and whistles on the new vehicle before we drove off the lot and even programmed our Bluetooth to phone connection for us! Carlos Vega in finance was courteous and professionally answered our questions as he processed the blitz of paperwork. No easy task packaging auto loans yet he handled it all with ease! We are extremely happy and satisfied that we got the best deal in San Diego County!

Rachel

15 de jul. de 2015

I leased a 2015 Honda Civic and it didn't have floor mats in it when I drove it off the lot. I went back a month later and even though Mickey Perez wasn't the one that leased it to me it got me in and out in like 15 minutes with new floor mats. Overall everyone there is easy to deal with.

Lester

1 de jul. de 2015

Great service, I cam in to purchase a Van for my wife and just wanted to shop around to compare prices. Well they made it hard for me to do that. Service was great and there was no pressure to buy. Just facts with no up-sale. Theres a sayin out there " cant hustle a hustler". I came in there expecting to exploit all aspects of the sell and use it to my advantage. That quickly turned to plan B when I met MICKEY PEREZ and the sale manager. Both were straight shooters and when it came down to facts and numbers I couldn't argue. I was looking for a deal and I love leave dealerships angry with as I walk away with a deal I basically robbed them. In this case who knows if I got the deal of the year but I left feeling like it. Wish is worth more then getting an actual deal. Not saying I didn't get a great deal but MICKEY and the manage allowed my to make my own desicion and let me weight my options out to make my OWN choice. Thats what matters. Great people with no pressure. I didn't have to run my credit for them to talk to me like most places, I understand they dont want to waste time with people then they don't get approved but this place showed my it doesn't matter and consider everyone who walks in to be a customer. Thats better then 90% of other dealer in SD already.

colleen6347

26 de jun. de 2015

Mostafa was super helpful. We told him what we wanted and we got exactly that. He was very friendly, entertained the kids when they were being fussy and went out of him way to make sure we left satisfied. Carlos helped us with financing and found us to walk away with a trade in and no money down to walk out the door with our desired monthly payment. Really good experience, I'll definitely come back to this location and highly recommend them to anyone looking for a hassle free car buying experience

TK

25 de jun. de 2015

This was our first stop when looking for a newer used car. Mickey Perez was very helpful and was not pushy. We were impressed by his knowledge and understanding. We visited other dealerships looking at similar vehicles and ended up right back at Mossy in Lemon Grove. Mickey was very helpful in our purchasing process. overall, we had a great experience purchasing our new vehicle through this dealership.

Disneypro

20 de jun. de 2015

My fiance and I were looking into getting a new Honda and we have been to several honda dealers looking for a good deal and a sales person who would go above and beyond our expectations we walked into mossy and meet ROBERT he was great he just seemed happy to be there we knew we were going home in our new car that day ROBERT walked us through the whole process it was no pressure and a completely different experience than what most people know when buying a car IF YOU WANT THAT DIFFRENT EXCITING CAR BUYING EXPERIANCE GO SEE ROBERT AT MOSSY HE WILL CHANGE YOUR MIND ABOUT THE CAR BUYING EXPERIANCE !!!

Visualvrnture

5 de jun. de 2015

Let me start off by saying that my salesman was very knowledgeable about the car I test drove, and I believe he approached the potential sale appropriately by asking if he could run my credit first. Knowing that I was a well-qualified buyer, I agreed. We noticed that most cars had a rock-bottom rate of 0.9% and he agreed to ask if that was available for the Honda Fit EX-L w/Navi I was interested in. I handed my salesman my current Kelly Blue Book trade-in print out (2008 Toyota Tacoma Double Cab Sport SR5 valued at $16,700+). I also handed him a print out of all service records, an email quote from Fuller Honda, and my bank's current 48 month auto loan rate (1.49%). I had with me all keys, fobs and car title. Needless to say, I was ready and eager to buy. Before going to consult with someone, my salesman asked, "What can we do to have you drive out of here with this car." I responded, "Give me your best rate, if possible 0.9%, match the email quote from Fuller Honda, and give me what KBB is stating my car is worth." He took my paperwork and went to consult with someone.Minutes later he returned stating that 0.9% wasn't possible. I was ok with that; I would just go with my bank. He left again and returned with an offer. They had valued my trade-in at around $13,000, and printed a payment schedule that included down payments of 2, 3, and $4,000. I was incensed! Anyone with a reasonable amount of intelligence could see that they'd undervalued my vehicle by $3,000+ and were now wanting me to put a down payment on top of that?! It was insulting to say the least. I kept my composure and told my salesman that this isn't something I wanted to proceed with. I asked if he could return my paperwork. He left again to retrieve my items. All of the sudden another gentleman appeared and introduced himself. He said he wanted to take another look at the truck to see if he could give me a better price. I told him that I just wanted my paperwork back. A minute later another gentleman walked up and said he wanted to buy my car, and that even if I don't buy from them he'd still like to take it off my hands since it was in such great shape. I told him that all I want is my paperwork. He complied, and I left. My salesman was M.I.A. at this point.So, I ask you, if my trade in was valued at a low $13,000, why in the world would they want to check it again to see if they could raise the value? Why would they want to buy it from me if they valued it less than KBB's trade-in range for "fair" condition? Why? Because it was in great condition. Great enough condition that my salesman asked if anyone had ever sat in the back seat. Mechanically in great condition since every 5,000 mile service was done and documented. The body? Pretty much flawless. I took care of my truck.You see, people like myself take care of their cars because we know that one day we'd like to get top dollar for what we worked hard to maintain. People like myself do their homework, keep records, and shop smart to get what we feel we have coming to us: A FAIR DEAL. Sadly, their employees decided to treat me like a desperate shopper who just needed a car. Like I told their employees, I'm a patient man and I'm willing to wait for what I feel I deserve even if it means selling my truck privately. Sadly, they couldn't see beyond their desire to add another sale at the customer's expense. Im curious how many have had this experience and have walked out? How many sales have walked out the door because they were met with outlandish offers that insult their intelligence? I venture to say many.

David and Samantha Martinez

2 de jun. de 2015

We went to Mossy Honda because they wanted to buy my 2013 Honda civic si off my lease. As soon as we walk in we Were greeted by Mickey Perez. It was nice knowing that he was going to be the person to help us with our car. Since we had been there twice and they couldn't work a deal with us i thought it was going to be the same again. But Mickey made it happen, not only i walked out with a brand new 2015 si but it was financed and not a lease which makes me happy but the best thing was that i only got a 1.9%APR and i didnt put a penny down on it. Mickey thank you so much for your kindness and the pride you put to your job we will defenetly come back to you and or we will recomend our family members to you and Mossy Honda THANK YOU!!!! P.S also want to thank Jaime from the service department for his service with my 2013 si and for the service in the future for my 2015 si and thanks for making the finishing touch service for my 2015 si as well

Juice

31 de may. de 2015

I just bought a Civic From Kevin and he was awesome I will definitely recommend this dealership to all my friends and my family thank you Mossy Honda

Sam

22 de may. de 2015

I came in after looking online at a used 2013 Accord (6Spd Manual). Mickey was the salesman who helped me out and after a few different vehicles we checked out and a test drive we were ready to close the deal. It was after the realization that Mickey told me he could get me into a Brand new 2015 Accord sport (6Spd Manual) for roughly the same price as the used 2013 and at 0.9% APR instead of my preapproved 7% from my bank. I had to laugh because I didn't think that was possible and I thought he was messing with me. But lo and behold he was a man of his word and was able to get me into a brand new 2015 Honda Accord Sport (6Spd Manual) with only 6 miles on it. I was amazed that they were able to do that because my credit isn't above average or even average by no means but they were able to pull it off in black and white and they didn't hear any complaints from me. Mickey was awesome and so were the finance folk and managers, they all made it happen. They even threw in the first free oil change and free tire rotations and car washes for a year as per the VIP card. Their service department works well to get you taken care of but since they are very busy it is best to schedule your appointment a day or two in advance. The only qualm I could say I had was that yes the car washes are free but since California is in a drought, there is only certain hours that they are able to accommodate those free car washes and it is only tues-thurs from like 11-1pm I believe so you cant go any day to get your free car washes. But every time you have service done on your car they ensure your car is washed and cleaned. But other than that little hiccup every thing else was awesome and everyone is completely professional. I would recommend this dealership to anyone looking for a Honda and even people who's credit is in the high 600's to low 700's because they can make it work, especially if your in the military with a guaranteed paycheck every two weeks which probably helped me get that 0.9%. I cant complain, thanks again.

Noah lloyd

20 de may. de 2015

Mr. P, Internet sales Manager, is on it, woke me up in the morning to get me in the door. definitely buy from this guy. made it super easy, and got me in the car that I wanted. Would definitely buy from here again, Mr. P is a BOSS

cless

17 de may. de 2015

Was the frist time buying a car without the stress when I thought I was I realized I was ok and it was a pleasant experience thanks to Fernando Martinez he was great did everything to make the process as comfortable and pleasant everything very smooth experience. Thank you again Fernando Martinez at Mossy Honda Lemon Grove.Very grateful,Clessa & Lewis

Bryan92040

11 de may. de 2015

I bought my Accord Sport in October 2014. Mickey Perez was my salesperson. He was very professional, patient and made it very clear he would do anything it took to make me happy. Mickey has a great personality and didn't give off that "shady car salesman" vibe that people dread. I would buy a Honda again and it would only be through Mickey.

Africa Limon

28 de abr. de 2015

I received great service. Specially form Mickey Perez and Alejandro Lopez

-C

27 de abr. de 2015

We worked with Mickey when we began our car buying search. While we did not end up with a Honda in the end - I would go back to Mossy Honda and recommend Mickey, great customer service !

Sherry

25 de abr. de 2015

Definitely recommend this place, got my dream car with great price:) Mr P was very helpful with all my questions. Go and see Mr P if you want buy a car, he will definitely help you on everything and give you a GREAT deal:)

MATT

25 de abr. de 2015

KEVIN & MR P WERE FANTASTIC TO WORK WITH AND WE DEFINITELY RECOMMEND BUYING YOUR NEXT CAR AT MOSSY HONDA

John W. Iannotti II

25 de abr. de 2015

I had a great time dealing with Mr. P AKA: Pradeep Pradhan. He made everything smooth and exciting. I would highly recommend him to anybody!!

Jan LG Honda

24 de abr. de 2015

Just bought a 2012 Honda Civic with the assistance of Mickey Perez. He was very pleasant, efficient and worked well with me to find a car that fit my needs, preferences and price. There were a few dings in the exterior of the car (as it was just a new trade-in and hadn't been "perfected" yet) and the dealership is scheduling a day to have the dings fixed, as well as upgrading the alarm system. Mickey stated that I could have a lender to go to work while the work is being done on my car. My overall experience was very good and I would recommend Mickey to assist anyone I know (and strangers too) in their car buying experience. Great job Mickey!

David & Carmen Daggett

23 de abr. de 2015

I Purchased A 2015 Honda Civic From Mickey Perez On April 15, 2015. Mickey Perez Is An Awesome, Patience and Helpful Salesman We Ever Met. I Highly Recommend Mossy Honda & Awesome Staff In Lemon Grove.

Albalina

21 de abr. de 2015

Everyone who help me purchase my car was very knowledgable & helpful.. From our sales guy Mickey to the manager nico and finance person Jaime, they where all awesome!"

lito dino

20 de abr. de 2015

My wife purchased a Honda Accord and so far my son is pleased with the car performance and he will using it for his daily commute to school and sports activities. With the help of Mickey Perez make the purchase possible and smooth. W e get on the wrong foot withone sale rep. but Mickey made the purchase less painfull. I liked the experience with Mossy Nissan. This was my second purchase with Mossy. thanks. Mr Dino

Lar

20 de abr. de 2015

I was shopping for a new car and was torn between a Honda Accord and a Nissan Altima. Mickey Perez was very helpful and patient with me. I test drove multiple cars multiple times. He never rushed me, he never pressured me, and even offered to come in on his day off. I ended up going with the Nissan because I liked the car more, but Mickey was the best salesman! I would highly recommend him to my family and friends.

Maria Busalacchi

17 de abr. de 2015

This is my 12 time buying a car and this is by far the best experience I have ever had. Mr. P is the man. He took the time to make sure what we wanted and helped us to achieve our car buying goals. I will highly recommend Mr. P to anyone I know who is looking to buy or lease. Thank you so much, you made my day:D

Ed & Susan Bankes

16 de abr. de 2015

I purchased my 2014 Honda CRV from Mickey Perez last June of 2014. it was the best buying experience I have ever been a part of. Mickey didn't pressure me to buy a new car. We took one out and test drove the vehicle. He took me through every road condition there is or was.Even on the highway. When we got back to the dealership I told him I was still in looking stage. He thanked me and gave me one of his cards. And I assured him I would ask for him if I came back to purchase a Honda. Low and behold I went back after checking other Honda Dealers. It was on a Monday and my car I wanted wasn't in stock.. His Manager Brittany Redpath said she could find a vehicle for me. Within a little over an hour my car I was interested in pulls up front and the rest is history!!! We took the vehicle on a 54 day vacation last year from August till October and put 8,400 miles on our new car. What a great trip and the ride ,comfort and ease of driving are exceptional. Everyone at Mossy Honda deserves a big "Thumbs Up". From Mickey in Sales,Brittany Team Manager,and everyone in the service & Parts department. I look forward to visiting the dealership and you cant say that about too many businesses these days!!!! Safe travels, A customer for life, Ed & Susan Bankes

1 happy lady

15 de abr. de 2015

I just wanted to take a moment to say how much I appreciate my overall experience at Mossy Honda. Mickey in sales deserves special mention. He had patience, was personable and helped me to select the right car, a Honda CRV that I have come to appreciate. I was thinking of the bigger Honda, with all the bells an whistles, but really didn't need it. Great gas mileage, wonderful performance. In fact, all the people I came into contact with were excellent. The only thing I miss is my XM radio, but I will add that back in time. I liked the experience so much, I sent two of my sons in to buy cars; unfortunately only one of them was able to keep the car, but even that was not a bad experience, but rather a lesson to my son. Kudos to Mickey and the Honda Crew!

Jyll

13 de abr. de 2015

Mr P (squared!) is awesome! He totally made my car purchase a lot more enjoyable than I thought it would be. He's here when you need him, and is very polite and courteous. I would definitely recommend him to anyone who's looking to get a Honda, new or used. He's got all the info. Mr. P is the one to go to!

BKS

13 de abr. de 2015

I had a good experience as a first time buyer. I talked to Pradeep on the phone about what i wanted in price and car. When we went in, he did a great job getting us the right price and i was able to get a new car quick and easy. Thanks Mr. P.

Jackie & Christian

12 de abr. de 2015

My boyfriend and I came into Mossy Honda in Lemon Grove, just to look around any car dealership to buy a used car that had everything we were looking for. Mr. P greeted us with a smile and offered us help. We were pleased to know he was helping us with picking out a car, even though we didn't think we would get one that day. Mr. P was very helpful, polite, funny, and respected us like any one would. He help us with buying our car and getting car insurance. We are very happy with our car and love everything about it. I would tell friend about this place and will come back to hopefully buy another car in the future. Thank you again Mr. P you are a great car sales man.

Travis P.

11 de abr. de 2015

I recently had the pleasure of working with Mickey Perez at the Lemon Grove Mossy Honda dealership. For anyone who is in the process of looking or thinking about buying for a new or used car, I would highly recommend coming in to see Mickey. Prior to coming into Mossy Honda, I had looked at countless cars, both from dealers and private parties and frankly, I had grown tire of it. From my experience at Mossy Honda, the selction is great, the people are friendly, not pushy, and the prices are fair.

Sandy

9 de abr. de 2015

I went from Bay area to San Diego for a weekend & I was visiting Mossy Honda for new Honda Civic Mickey helped us, explained all features very well They offered us a very good deal that I couldn't refuse it

Peter Thomas

8 de abr. de 2015

Went with my daughter to purchase her first new car and had a great professional experience with sales consultant Mickey Perez and finance manager Mark Arrington. I highly recommend this dealership and this staff. Thank you for giving my daughter a great buying experience

JayC

5 de abr. de 2015

Mickey Perez, best salesman that I have come across in years. Professional, has the ability to listen and is genuinely interesting in meeting the needs of his clients/customers. The entire Mossy staff was excellent as well. This team really works on the behalf of the customer and demonstrated to me a genuine care that there customers are making the right decisions. A big shout out to Jaime in financing as well.

Mickey Perez

4 de abr. de 2015

i had a good time dealing with Mickey Perez he was helpful and give me the deal i want. i will recomment him to my family and friend thank you again.

Giovanni Georgees

3 de abr. de 2015

I love my new Honda Civic. Mickey Perez helped a great deal in the decision to purchase this car. He took me on a test drive and showed me everything about a few cars I liked. Very cool guy, and a great representation of the dealership. He genuinely cared, which is very rare nowadays. Hands down the best experience I've had purchasing a new car.

Eddie Georgees

3 de abr. de 2015

Mickey Perez provided me and my family with plenty of help and assistance. Very patient in the process and also a good sense of humor to make the time more enjoyable. Paperwork was a smooth sailing. Great dealership, highly recommend them.

Giuseppe Georgees

3 de abr. de 2015

Visited this dealership a few weeks ago looking for a new car. Not only did I buy a new car for myself, but my brother and dad both left with a new car too. I couldn't be any more grateful for the quality service that Mickey Perez gave us. I love my new Honda Fit!

Jay C

3 de abr. de 2015

Professional, personable and a genuine desire to meet the needs of the customer. That's how I sum up my experience with our Salesman Mickey Perez. I really appreciated Mickey's approach of putting our needs first. Additionally the entire Mossy Honda Lemon Grove team gave great advice and solutions that have already greatly benefited my family financially. A big shout out to Jaime In financing is in order as well. Not only did he help us with securing a better APR than I ever thought that I could get, he gave me some solid advice on credit solutions and money management that was so obvious but was clouded in my mind with the stress that comes along with the debt that I had developed over the years. Jaime's knowledge and advice added value to my experience that extended far beyond the APR that he helped us score. Although everybody has their own unique financial situation, Jaime helped me to come out ahead on my debt even after my purchase of a car. I'm really amazed. All in all, very pleased with everything. I walked into a business full of fear of the typical salesman but walked out with a feeling that this staff will work for their customers and that they genuinely care about the customer's best interests.

Oliver

30 de mar. de 2015

Thanks to Mickey, Mr. P and Eric for all the help with the purchasing process. I came with a deal in mind and the were able to match it and add some additions. I was on the fence with deciding on a car but having them show me the numbers throughout the process help with the decision. Thanks!

Jessica

21 de mar. de 2015

Fernando Martinez and Carlos Alvarado helped my son and I drive off the lot with 2 new cars. No pressure what so ever and made this buying experience an awesome one! I will be a returning customer! Thank you Mossy Honda of Lemon Grove!

carolina P

16 de mar. de 2015

No pressure no hassle ! everyone is very Professional and respectful. Overall an awesome buying experience . Mossy Honda of Lemon Grove is the place to buy your new or used cars ! Mr. P was my sales consultant and he made it very easy and smooth. I left the dealer with a awesome car ! :)

Melodie

15 de mar. de 2015

I came needing a low payment on a great car. Abdul Sultani and Alejandro Lopez showed me a beautiful car that was exactly what I wanted and within my price range. After going to another dealership I was pleasantly surprised to see that everything down to the way the sales reps dressed at Mossy Honda was clean cut, professional, and welcoming. I would highly recommend Mossy Honda for your next car purchase!

Daisy Merritt

15 de mar. de 2015

Mr.P Internet Sales Consultant. Did a great job with the sale at Mossy Honda. Overall great experience. Would definitely recommend! I walked out happy! I came in with the intention on not buying and he totally changed my mind! He is very knowledgeable with the cars he is selling and kind!

Nancy

13 de mar. de 2015

Fernando was very personable, friendly,and I believe him to be very honest and honarable.as well as knowledgeable about cars available including competition.

Peter

13 de mar. de 2015

I inquired about a Honda Accord online and Kevin responded very quick. He gave me pricing, spoke to me and listened to what I needed. He showed me options for my budget and to my surprise with no hassle I was driving home in my new car. I will refer Kevin Polzer at Mossy Honda to my friends and family. Thank you!

newhondaforme

13 de mar. de 2015

Mickey Perez truly impressed us with his knoledge of the car we bought. He listened to everything we were looking for in a car. He went above and beyond to help obtain our new car the same day. I have recommened him to my friends and family. I know he will give others the great service he gave us.

alejex

29 de sep. de 2014

I purchase a used car for 24,000.00. I gave a trade in (8,000) plus a 10,000.00 down. Since it was a used car it had some dents & dings. The day of the deal we dealt with 2 managers first one said he was going to replace the door molding the second said he was approving fix the dents. On the iou it only said see Marcello, no details about the work approved. A week later I brought it back for repair, 5 days later I picked it up and it only been touched up and nothing was replaced. We asked to speak to the manager and after he went back on his word he gave us two options, either take the truck as is or I can give you your car trade in and money back. I said okay give me my car trade in and money back . They had sold my trade in the next day we trade it in, So they took 3 days to give me my money back. After everything they put me through they try to offer to fix the problem and then try to get me in a new truck but after an experience like that who would want to buy a car from them after all?. That was the worst experience I've ever had with a dealership. Would not recommend it.

TZ

1 de dic. de 2013

We drove back to this dealership because a salesman with whom we had negotiated earlier called us back and agreed to a price. After a one hour drive and a one hour wait, they tried to sell us the car for $2500 above the agreed upon price. We came here with the understanding that a deal was already made, not to bother with more negotiating. To make things worse, instead of apologizing, they called us rude after we explained to them that we had already agreed to a lower price. In short, this dealership made us a disingenuous offer, wasted 3 hours of our time, and insulted us. We would advise that potential car buyers avoid this dealership.

TZZ5

30 de nov. de 2013

We drove back to this dealership because a salesman with whom we had negotiated earlier called us back and agreed to a price. After a one hour drive and a one hour wait, they tried to sell us the car for $2500 above the agreed upon price. We came here with the understanding that a deal was already made, not to bother with more negotiating. To make things worse, instead of apologizing, they called us rude after we explained to them that we had already agreed to a lower price. In short, this dealership made us a disingenuous offer, wasted 3 hours of our time, and insulted us. We would advise that potential car buyers avoid this dealership.

Melisa Moran

16 de ago. de 2013

What I have to say about Mossy Honda! Well I was originally leasing a 2012 Honda Civic when DCH was there. I stopped by in July to enjoy one of my "free car washes for life" and ended up speaking to a sales rep, Kevin Polzer, because I was concerned about going over my miles on the lease and I wanted information about buying a vehicle for the future. He informed me that I could actually trade my current lease in and about a week after he came in on a Thursday which his day off to show me some options! The day after showing me cars and getting to sleep on my decision I met with Kevin again and traded my 2012 Honda Civic for a brand new 2013 Honda CRV LX! Kevin provided me with stellar service and made my experience extremely personable! I would recommend his services to anyone! It was an amazing feeling getting to drive away in my dream car THAT I bought all on my own! Now two weeks later, I come in to drop my CRV off to have the LoJack installed. Initially, I was told that my CRV would have to be taken elsewhere for this installation and I would be provided with a loaner vehicle to provide me with transportation to get between my two jobs! However, this morning that wasn't the case. My appointment was set for Friday, August 16 at 1030. I came in at 1000 and was helped by service advisor, Michael Quichocho. I told him I was there to drop my car off for LoJack installation and then he asked if I was 25. I told him "no, I'm 24." He responded with, "well, you look 18!" Not only was I insulted by that comment but he refused to give me a loaner vehicle and even asked if I could call my mom or dad to come in co-sign? I didn't even need my "mom or dad" to co-sign to purchase my vehicle but now I need them so I can use a loaner vehicle? Then he asked if i wanted to go see what my sales rep, Kevin, could do for me...thanks for doing absolutely nothing to help me Michael! I have never had an issue ever renting a vehicle! This was absolutely humiliating and I am beyond upset with this service. All customers should be treated with upmost respect no matter there age, gender or race! Also, if I purchase a vehicle from your company I expect you to help me as much ad you can!!! If I didn't pay extra for the service package I would honestly prefer not even setting foot in the service area to be humiliated by such an insulting employee.

tpzgrl03

13 de oct. de 2012

I visited this dealership twice as I shopped for a family sedan to replace my gas guzzling Chevy SUV. Each time, I received excellent customer service and spoke to knowledgeable sales guys. I test drove a CRV, Civic Hybrid, and Accord but ultimately decided against a Honda. They did not seem to have any special deals that would fit my needs (to eat up some of the negative equity in my trade). The only thing that they should improve is their internet sales contact follow up. I don't like spending lots of time in a dealership so I usually scope out pricing options by contacting the internet sales team and explaining what type of deal I'm looking for. Still, I would recommend you visit this dealership if you are in the market for a new car. They weren't pushy and were helpful.

GLOinSdgo

28 de sep. de 2012

When I told them I was buying elsewhere they undercut the price. I have a FICO 0ver 800. The day I bought they told me I'd been approved on financing. 10 days post-purchase, 9 days after I took delivery, after they knew I'd sold my old car (I didn't trade in) AND only after I sent a rave letter to American Honda they decided I couldn't get their financing. I'm waiting final confirmation that they never submitted a financing request to Honda's official financing department. I have to wait to see who requested my FICO report, but so far it seems they never asked Honda (yes they are a participating dealer--I confirmed this with Honda) to finance. I think they wanted to back out of the deal. When I got a letter demanding I return the car I responded asking for details on denial and advising I would be sending them the remainder before the first payment would have been due. And if they didn't agree then we would be going to the mandatory arbitration. I have a copy of their original price offer which is way below MSRP and the car--I had been pre-approved for a car loan on my own and the check has been sent by my credit union. So...make sure you are pre-approved elsewhere, make sure they give you approval of financing in writing, don't take delivery until two weeks after approval if you've driven a hard bargain. And don't sell your old car until then. And don't write any pro reviews until after you get your first bill from the finance company. They push you to do reviews for them. Most sites won't take back your first review. I learned this too late on another well known car site.

Slipo

2 de mar. de 2012

Wow! Bought my car here a year plus ago. I countinue to have great service. Steve the service manager is very experienced in Dealership car reparis and service. Sales team leader Louis is top notch. They treat customers the way it should be "nice and respectful". They will work hard to get it done right. I have 3 hondas (2 accords and 1 pilot) in my garage. I need one more car next year for my son. If your looking to buy or service, this is the place to be. Manuel one of the service writers is your friend to keep your car running in top shape.

Siipo

2 de mar. de 2012

Wow! Bought my car here a year plus ago, and I countinue to have great service. Steve the service manager is very experienced in car service and repairs. Louis the sales team leader is top notch. They treat customers the way it should be "nice and repectful. They will work hard to do things right. I have 3 hondas (2 accords and 1 pilot) in my garage, and I need one more next year for my son. I your looking to buy a car or service this is the place to get it done right. Manuel one of the service writers is your friend to keep your car running top shape.

brave703

17 de feb. de 2012

i've searched for 2011 Toyota Sienna SE all over the places, and no Toyota dealer near Los Angeles, Orange and San Diego county had any SE model available. Ironically, Honda had odometer reading 18,000 miles used 2011 Toyota SE at $2,000 cheaper than the market value. From Orange county i decided to take a look at the car in Lemon Grove San Diego, and there it was the perfect superwhite 2011 Toyota SE sitting in a lot, one of the best rated Honda Dealership. Luckily for me, previous owner traded in the car and got himself a top of the line Honda Odyssey ($44K+tax). I took a careful look at the car, test drove it, and i liked it a lot. NO accident no damage, perfect history of check ups at Toyota dealer sight using VIN number (nowdays you can check history of the service record with VIN number if they took it to dealer because for Toyota they give free service check up oil change and car wash for up to 20K miles). A perfect car for my family. it was equipped with the proffered package and addition to that the previous owner put huge DVD entertainment system in the back for kids which is what exactly i've done. I so happy on already lower priced than the market valued car but it always would hurt to ask for more discounts, I asked for $500 more discount to get at least $250 more DC, but gave me $300 discount which was better than my expectation. I took the deal, bought it with cash, waited few minutes for them to put together the paper work, and while i was playing with my kids they washed the car ready to drive off, signed the paper finished. People there are very nice, the sales man who helped me was former San Diego Chargers' player Chuck Ehin. Fantastic personality, knowledgeable, experienced, and it was my honor to shake the hand of a piece of history~ two thumbs up! I wish

Lady PJ

17 de feb. de 2012

I have been a customer of Lemon Grove Honda for Repairs and Service on three occasions. I also, had the opportunity try a trade-in situation. On all four of these encounters with the men and women of Lemon Grove Honda my experiences have been helpful, honest, trustworthy, and professional. I especially, feel like can trust the Service Agent Eliseo Navarrete.

nonne

4 de feb. de 2012

Thank You so much to DCH Honda of Lemon Grove. Every single one of you; Desmon, Jeff, Gerry, Sergio and everyone else that made our day so sooth and easy. We love our new family car! The whole day was a blessing from above and your staff was wonderful. You were all easy to speak to, professional, courteous, efficient and genuine in your attentiveness and eagerness to help us with our new purchase. I cannot say enough. Again what a blessing from our precious Lord from beginning to end. Our new mini van is a heaven sent. Thanks so much, The Zander Family

Pilot Man

4 de feb. de 2012

My personal experince was simple and sweet, Joe Flores was my sales man, he was helpful and friendly, five star service, my vehicle purchased was easy and quick I will recommend this dealership to my friends, and family and will be back some day for new honda.

1st time buyer

2 de feb. de 2012

We had an outstanding experience in shopping for a new car. DCH Honda of Lemon Grove was our first stop in the search and we didn't have to go anywhere else. The salesman Chris was helpful and provided guidance without being pushy. He and GM Todd were super friendly and easy to work with. The Finance Manager Sergio was very helpful and flexible. Overall we had an excellent customer service experience and are now the happy owners of a new Civic. We look forward to continuing our business relationship with this crew.

Monkey

20 de ene. de 2012

I am so glad I took my car to DCH Honda of Lemon Grove. I took my 2003 Honda Accord to another mechanic shop 4times & they could not figure out what was wrong with my car. I finally took it to DCH & I wish I would of done it sooner. With in 2hrs they knew what was wrong, fixed & had it back by 3pm. Great great customer service. Definitely going back to them next time.