Kevinkyle

20 de nov. de 2014

This is the first time I bought new car and the experience i have was amazing, they help me all the way, trying couple cars before i make my final decision,and the representative is very patient , and I just want to say thank you to Shannon Smith and to the Manager Danny....

campnut

10 de nov. de 2014

I have bought every car I have ever owned from Shelor & this time was no exception. I worked with Patricia Gimmell who went above & beyond to help me. Everyone at this dealership is very professional & has your best interests in mind. I drove off in my new 2014 Kia Soul as a very, very happy person. I highly reccommend Shelor Motor Mile to anyone looking to trade or buy a new vehicle. I love my Kia Soul!!!!!!!!!

flyboy1963

2 de oct. de 2014

I CONTACTED FOUR DEALERSHIPS. SHELOR KIA WAS THE ONLY ONE THAT WAS PROFESSIONAL. I DROVE THREE HOURS TO VISIT THEIR DEALERSHIP AND THE EXPERIENCE WAS VERY PLEASANT. ALL OF MY QUESTIONS, CONCERNS AND FINANCING WERE ADDRESSED PRIOR TO MY ARRIVAL. THE PERSONNEL THAT I INTERACTED WITH WERE NOT ONLY PROFESSIONAL, THEY WERE VERY COURTEOUS AND PERSONAL. I EXPERIENCE THE SAME LEVEL OF COMMITMENT TO MY SATISFACTORY BUYING EXPERIENCE FROM THE FOLLOWING THREE PEOPLE WHO I DEALT WITH:KATHY SWEENEY--INTERNET SALES MANAGERDANIEL PAIGE--SALES CONSULTANTEUGENE KING--BUSINESS MANAGER.I HIGHLY RECOMMEND THIS DEALERSHIP. D. VANCE

janiepoe

4 de sep. de 2014

I have been shopping for a new car and was taken back at how these dealerships are so pushy. Well needless to say when I found Paul McKeag and Charlie Taylor Jr. at the Motor Mile I found the BEST. I sure hope this dealership knows what they have in these 2 employees. I drove a couple hours just to do business with them because they were never pushy or rude. They made it a pleasurable experience. I will never do business anywhere else!!!! Thank you Paul & Charlie you all went above and beyond to help us and we appreciate it and I hope your managers read this. For a business to have great customer service now days is unheard of.

joehagy18

3 de sep. de 2014

I am a repeat customer at the Shelor Motor Mile, having purchased 5 vehicles from them- there is a reason for this. I personally feel that at the Shelor Motor Mile, you get the best value, quality customer and vehicle service, and they treat you like family. My most recent buying experience was with Andy Millirons at Motor Mile Kia. What a great guy to work with! I've bought two cars from Andy and I must say he, and the rest of the Motor Mile staff, are complete professionals and I look forward to my next visit to the Motor Mile. Thanks again guys!

christis321

20 de ago. de 2014

I am a repeat customer of the Shelor Motor Mile, and have worked with Mike Mundy on many of my purchases. Mike is always extremely helpful and I would (and do) highly recommend him to anyone purchasing a vehicle. I absolutely love my new car!

tlimr1

28 de jul. de 2014

We had the best service and the best salesman in the world! We were treated as loyal customers and left with a Wonderful Deal! I could not be happier in my purchase. Thank you to everyone at Shelor.

mlsinternational

24 de jul. de 2014

I went into dealership to buy a used car. I walked out with new 2015 Kia and have never been happier on a new car purchase. My Salesman, Shannon, was very patient and allowed me to test drive many vehicles, which helped make my final decision. He was very professional. I highly recommend this dealer and salesman to anyone looking to purchase a vehicle.

NormaT14

22 de jul. de 2014

I was thrilled with the knowledge & help I received through Paul Magnini at Motor Mile Kia!! He made purchasing my first Kia a joy with ease through the whole process!! Very effiecient & helpful!

kalahodge84

13 de jul. de 2014

Overall very satisfied with my experience. Traded my Chrysler for a new Kia Optima. Randy worked it out for me to be able to drive the car home for a couple of days before making my decision. Also got me an awesome interest rate!

cgoff

30 de jun. de 2014

Purchased a new Kia here with the help of salesman Randy Hagler. Mr. Hagler made the experience easy and stress free. The entire deal was fair and pleasant.

sweetbaby14_1

21 de jun. de 2014

This is our second purchase from shelor motor mile kia and with the same salesman.My husband and I have had the best buying experience with Daniel paige and will continue to purchase vehicles at Shelor motor mile.

pfields4007

6 de jun. de 2014

Everyone was so nice and helpful! This would be the place I would buy my third car someday! Anyone looking to buy a used or new car should go to Shelor Motor Mile!

jeasicafain

4 de may. de 2014

I loved working with Daniel, he was such a big help in helping me find my first car. He was very patient and kind. I will definitely be recommended him for future purchases :)

stacyopincar

20 de abr. de 2014

Daniel Paige was awesome and got us into a new car rather than a used one and we are very pleased with it. He took the time to help us find a car that was right for our family.

holtmt

20 de abr. de 2014

I've worked with Charlie Taylor multiple times and as always, came thru for us with exactly the car we wanted and at a fair price. Highly recommend Shelor Motor Mile and Charlie!

brianzwife

15 de mar. de 2014

Great service! Fast and courteous sales people. Will return in the future as shelor is the only place we buy our vehicles. Thanks a bunch!

katrinab74

24 de feb. de 2014

We love our new Kia Sportage! Our experience purchasing at Shelor was all positive and made the purchase easy. Our salesperson, Pat Gemmel was, excellent to work with. We are impressed with the vehicle and it's handling and features. It is perfect for our family. Thank you to Shelor and Kia!

w_e_f

15 de feb. de 2014

My husband and I had visited several other dealerships before going to Shelor and had terrible experiences. Being overtaken by several salesmen, unwillingness to even talk about the prices we were willing to pay, etc. When we arrived at Shelor we knew exactly what we wanted to look at and how much we were willing to spend. Our dealer, Pat, was above average, never treating us like we had unreal expectations, but making sure we had all the answers and details needed. She took us directly to the vehicles we were interested in and did not try to push anything else on us. Everyone involved in the process was super friendly, and very easy to get along with. We came in thinking that salesmen were all pretty sleazy, but left recommending family and friends to go and see Pat!

suzimckee

11 de feb. de 2014

There was no hassel. Gave me the keys and said have at it. When I didn't like one he would bring me another. Went over and beyond a call of duty for me. Made sure I was happy.. A+++++ in my book. Thank you Mike

mcook2012

4 de feb. de 2014

Ask for Daniel Paige. He's a great salesperson. Not pushy. Great personality & customer service skills. Hardworker. Dedicated to his job. He's the man to ask for. Great car buying experience all around.

thecrowders

4 de feb. de 2014

We are very pleased with the Customer Service from start to finish with the purchase of our new Kia Sorrento! And we will be referring family and friends! and return ourselves for our next vehicle.

Woolwine2014

21 de ene. de 2014

My fiance and myself went to Shelor, not necessarily expecting to buy a vehicle, but to look around and figure out which vehicle was best for us. We ended up purchasing a brand new 2013 Kia Optima, and I have to say I couldn't be any happier with the customer service, friendliness, and all of the cooperation. Ben Wolfe, as well as one of the managers over in the Kia department were such great help. We were more than satisfied and I would recommend going here to buy your next car. They are wonderful people, and you definitely won't be disappointed.

jerswa2013

31 de oct. de 2013

Daniel Paige is a very good sales person. I highly recommend asking for him! He is not pushy and made the whole buying experience very easy. Even after purchasing my vehicle he has helped me with servicing my vehicle. The dealership is very nice and easy to navigate. I would recommend this dealer to friends and family.

debrbes

25 de oct. de 2013

I have already recommended this dealer to a girl I work with. Pat took care of me from the moment I walked in the door and was with me through the entire process. I could not have asked for a better sales person. I didn't feel pressured into buying anything...much less something I didn't want. She made me feel as though her main goal was for me to find the car that I wanted and when I did she did everything she possibly could to make that happen, and it did! I am extremely happy with my car and with the service that I received. Peter finished things up in the business office and was very friendly and informative and he had all of the paperwork ready when I got there and made it a smooth and easy process. I could not have asked for a better experience. Thank you again Pat, Peter and Shelor Motor Mile Kia! Debbie Wertz

dianeb77

29 de mar. de 2013

I was very impressed at the entire process. It was easy and everyone that I dealt with explained everything and answered my questions. I would definitely recommend this to my friends and family. Thank you for making this a stress free and pleasant experience!

pbkleimann

17 de dic. de 2012

I had no idea what we were looking for but tramper and the credit team worked it out and we left with a brand new Kia.

thomasle

17 de nov. de 2012

Tim was great! I knew going into the sale what I wanted and I had researched everything, but Tim still took his time to show me around. HE gave me every option possible, even when he knew I was only looking the first time I met with him. My uncle works at SHelor and I always go to him when purchasing a new vehicle, but he had moved into a new postion, so he teamed me up with Tim when I did decide what I wanted. Everyone from beginning to end were very nice and helpful. Melissa in finance did a wonderful job in explaining everything to us, even though it was a Friday night, after they were suppose to be closed. Everyone at Shelor made this car buying expierence simple and easy. THis is the 3rd vehicle I have bought from them and they will continue to keep my business not because of price, but because of customer service!

longza

17 de sep. de 2012

I was shopping for a car for over three months, really looking to buy one if the price was right. Even though I didn't buy one at Shelor first off, Megan the sales representative kept in close contact with me. E-mailing me about new rebates or just asking how my search was going. Dealing with other sales representatives at other dealerships, I noticed if I didn't buy a car that day with them they gave me the cold shoulder and was on to the next person. Megan with help of other sales representatives at Shelor knew what I wanted and worked hard contacting me for months. Glad to say Shelor gave me the best deal on the Kia Optima I wanted and couldn't be happier with the car/experience there.

ginger.e.hawkins

28 de ago. de 2012

Trampus and Pete were very kind and considerate..Made everything so easy..Trampus went out of his waythe day of the sale to get me to the dealership!!!

Joshua.Shupe

20 de ago. de 2012

I want to give thanks to Randall Spencer for your out most professionalism. I recommended Mr.Spencer to anyone who is looking for a vehicle. His knowledge,kindness and professionalism is above any dealership sales person i have ever came in contact with. Again I want to give a special thanks from me and my family to Randall SpencerSales ProfessionalMotor Mile Kia2340 Roanoke StChristiansburg, VA 24073(540) 382-2981 THANK YOU Mr.Spencer

christikirby

13 de ago. de 2012

I was not looking forward to buying a new car, i dont enjoy the whole process, but to my surprise Shelor made it a pleasant experience. My salesperson, Micheal Tozollo, was not "pushy" at all and he was very informative. He took the time to find the right car for me and im very happy with the results! I would highly recommend Shelor for your car buying needs.

sjluz

8 de ago. de 2012

I appreciated Mike Whittmeier as our dealer because of the time and patience he put into the purchase of our vehicle. He answered many questions, we test drove several vehicles, we took our time in making the right decision for us and he was present when needed and also gave us space when needed. I expected the salesman approach when I entered the lot meaning getting a salesman who needed to meet a quota but instead received assistance from a person who listened to our needs and concerns and directed us to vehicles that answered those needs. Mike offered suggestions and information and was never overbearing. I felt the purchase decision was totally ours and we are very happy with our choice.

nlhalsted

5 de ago. de 2012

This year we have bough 3 vehicles from this dealership. All of the salesmen were friendly and very professional. Chris Susserman was the first salesperson we talked to and he went above and beyond to get us a great deal. When we returned to the dealership a second time to purchase he made sure we were taken care of even though he could not oversee the actual sale. Andy Millirons managed to get us a discount on a new vehicle, left us feeling we got a great deal. We returned to the dealership due to buyer's remorse, were taken care of by Micheal Tozzolo who did a good job as well.

saldred

4 de ago. de 2012

found exactly the vehicle i was looking for, located and delivered vehicle very quickly, great communication throughout the entire process, would definitely refer anyone looking for a new kia!

Nateas79

3 de ago. de 2012

When we started looking for cars, we went to a different dealership first. The people were too pushy and not helpful. While working with Shelor, they were so extremely helpful and listened to help meet the need that we were working for. The process was very smooth and we couldn't be happier with our purchase. Megan and her team at Kia and Shelor were just fabulous!

dacromer

31 de jul. de 2012

Sales associate was friendly and easy to talk to. He worked with us and made us feel comfortable with our purchase. He drove us around and showed us the sales and service areas and explained their services.

mstump6

31 de jul. de 2012

Great guy, really helped me and my wife find the care we were looking for. Very nice and even played with my son to keep him from getting boared in the office.

catfish99

29 de jul. de 2012

I was.their for 8 hours told them what I was wanting if not its ok I needed an all wheel drive and decent fuel mileage they showed me 2 imprezas but only let me drive one I asked for my.keys to my Toyota several times and they walked off each.time then come up with some answer that their still looking I asked to let me drive the other impreza and they said ok but wouldn't bring the keys kept wanting me to.take the other one then they brought me this KIA sportage ex I told them it would be ok but it was at the mileage where it needed timing belt looked at and more 64.200 they kept pushing this KIA I asked again for my keys I have all of it recorded and they just would not give me my keys they wouldn't have the KIA looked at neither they offered me a 100 dollar peace of crap paper so I could use it to help pay to get whatever I needed my Toyota was in great running order I ended up with this peace of crap KIA that only got 14 miles to the gallon on the way home this was may 17th it is now July 29th and it has 64.400 miles and has not been driven since 5 days after I left it has to have motor transmission,and more I will never deal with people like yall ever again and I not only told the BBB but everyone I see

CBrock23

26 de jul. de 2012

Very friendly and knowledgable. Trampus was not a 'pushy' saleperson - he gave me some informtion regarding the Optima that I would not know just look at the car.

kinner07

24 de jul. de 2012

I cannot say enough good things about Randall Spencer and the rest of the Motor Mile Kia team! I feel that Randall went above and beyond his responsibilities as a sales consultant and made me feel like I was the only client there. They were quick and efficient throughout the whole purchase, and were willing to work with me to get the financing taken care of. I would definitely recommend Randall Spencer and Motor Mile Kia team to all my friends and family!

Dennis Frye

21 de jul. de 2012

Excellent experience. I have pruchased many vehicles, this was the best experience that I have ever had. Mike Francis our sales represenative was very professional and great to work with.

taillights1973

15 de jul. de 2012

My wife, Linda and I were shopping around for a used vehicle. Our vehicle that we used for a trade-in, was a 1997 Honda Accord, that had 250,000 + miles on it. Mr. Mundy showed us a 2012 KIA Forte and said, "If I can get you into this car, would you be interested?" Linda and I looked at eachother in dis-belief and ofcourse we said yes but saying to ourselves, "No way would we be able to drive off the lot in a new vehicle." Mr. Mundy took down our information and asked us if we wanted to test drive the KIA and so we did. Love this car! When we returned back to the dealership, Mr. Mundy asked what we thought? And naturally, we said "we loved it!" He said Okay, lets see what we can do?" While we were waiting, Mr. Mundy was very attentive and polite. He was very positive and determined to make this happen. And he did. I remember our reaction when he said, "You're approved!" It was like winning the lotto, lolI cannot thank Mr. Mundy and the fiance team at Shelor Motor Mile enough for all that they did for us. We are still in shock and we are loving our KIA Forte. Our experience was above and beyond. We look forward in returning when it comes time to purchase our second vehicle.Thank you so muchDaniel & Linda Condon

brande20

13 de jul. de 2012

This was one of many experiences I've had with Shelor. Our trip was not planned due to our vehicle starting to have mechanical problems. So we went in not having any extra money to put towards a vehicle. Andy and the financial team worked for hours on the bank trying to come up with something for us. After everything was said and done, we were actually able to leave with a brand new vehicle. We had planned on leaving with a used one, so we were very pleased. And I'm in love with my brand new car!

ckelley6783

10 de jul. de 2012

Provided excellent customer service and worked very hard to provide me with information on all of my options and stay within my price range and to find something I was happy with.

Uriah77

9 de jul. de 2012

Had a great experience with this dealer on a busy 4th of July holiday. They were flexible, super friendly, and treated me very fairly. This was the second car I bought at Shelor, and I will certainly be coming back in the future.

Epharman

29 de jun. de 2012

Happy with my experience. I got the car I wanted. I got close to the price I wanted. Conrad Huges was always polite and professional.

sstephens72

26 de jun. de 2012

Pat was awesome in working with us! She was friendly,thoughtful and was willing to go at extra lengths to ensure we left with a car. It was obvious to my husband and I that she cares about her customers and wanted to ensure that we were pleased with her service. Pat is a genuine person and I would recommend her to family and friends. This was an amazing experience and I am thankful that I had someone like Pat to walk us through this process. JOB WELL DONE! I am so happy with my new car and I appreciate Pat finding this one for me!

coxconst

25 de jun. de 2012

I recently purchased a 2012 KIA Soronto from Shelor, My experience from the moment I drove onto the lot until I received my new Soronto was wonderful. Everyone there was very friendly and very professional. Eric Eanes was the greatest. He was very helpful and committed in getting me the Soronto that I wanted. When I am in need of another vehicle I will be sure that I go to Shelor first. Thanks for making my recent purchase with you a wonderful experience.

gunth82

19 de jun. de 2012

I was happy with the service I was provided. Mike was very professional and went above and beyond to make sure our experience was a good one. We will definitely come back and see Mike again.

Megan Ratliff

14 de jun. de 2012

Everyone at Shelor was very helpful. My dealer Andy Millirons really made me feel welcome and was able to help me qualify for a new vehicle. I will definitely recommend Shelor Motor Mile to any one looking to buy a new vehicle!

crystal12

5 de jun. de 2012

Paul Magnini was very helpful and professional through the whole process. He answered all my questions knowledgeably and with great patience. He was straight up with me when it came to dealing with financing and that I appreciated a lot. Overall a very good experience.

cdalton21

3 de jun. de 2012

Very professional and great to deal with! Overall wonderful experience. Very friendly and knowledgeable staff. Honest staff, will definitely return to purchase again from these ladies in the future, as well as recommend them to family and friends.

bainbridgelarissa3

29 de may. de 2012

Schuyler was FANTASTIC. Not only was he very helpful, but he was sincere and honest. I really appreciated this in a salesman and will definitely recommend this dealership and salesman to those I know.

nlewis135

29 de may. de 2012

Jaime was very courtious and friendly. What questions he could not answer he went and found answers for us. He went above and beyound, in helping usget the Kia Soul we were looking at.

crowbird

19 de may. de 2012

This was the easiest and least contentious car buying experience I've ever had. Conrad Hughes was a consummate professional throughout the entire time we were in negotiations and especially after the sale when he painstakingly walked my wife through the intricacies of the car's audio components. The financing portion of the process was also handled in an extremely professional and low key manner by John - unfortunately, I can't remember his last name. We would definitely recommend Shealor and Conrad to our friends in their search for a new car. A+++++ deal!

iplabass73

17 de may. de 2012

I bought two Kia's on the same day. They didn't have what I wanted in stock but they worked diligently to get the cars in quickly. My wife and I love our new vehicles. I've never seen a dealership work so hard to satisfy a customer. I usually hate buying a car because of the high pressure sales tactics, the haggling over price, and just dealing with the staff in general but I experienced none of that with Shelor. The whole experience was a pleasure. In fact, the only one being pushy that day was me. Shelor and my salesman, Andy Millirons, were wonderful to deal with and they have earned my business for life.

Jewel Ramsey

16 de may. de 2012

I have purchased 5 vechicles from Shelor over the past 20 years, and I have been extremely pleased with each of them. Tim Johnston was the sales professional who assisted me with the past two vehicles, and in my opinion he is one of the best!!!! Thanks Shelor and Tim for making our visit so pleasurable!

shylton

14 de may. de 2012

We were totally pleased with the service we received from Sue Wilburn. She was exceptionally friendly and informative. She was patient in allowing us to explore several different types of vehicles before making a decision. She followed through the whole process with us and assisted in making arrangements for adding some accessories we wanted.

alisavm

13 de may. de 2012

I had a very nice experience on buying this car,I have no complains and I am actually very pleased that they were able to have exactly the car I wanted in a short period of time and even having to go through a trade with other dealers in the range price within my budget.

cdkibler

7 de may. de 2012

Tim Johnston is an asset to Shelor! He was friendly and professional. He made me feel like the most important customer he has ever had, such a nice man. Please thank him again for me.

karenu20

1 de may. de 2012

I came in to Shelor nervous and dreading trading my vehicle that I loved! Immediately Conrad Hughes made me feel welcome and at ease. He was very patient with me because I didn't know what I was looking for. He was very knowledgable about the vehicles on the lot and had a lot of information for me. Conrad helped me purchase the car that I not only needed but i love! I left Shelor with a big smile on my face and felt good about my purchase. I really appreciate everything Conrad did for me and helped me with. I will recommend to everyone to ask for Conrad when they go to Shelor.

a028397

29 de abr. de 2012

Robert Dascenzo was great to work with -- Very professional, and had a great sense of humor and excellent customer service skills as well.Pat Gemmell made me feel valued the moment I approached her, even though she had another customer. And while Robert ended up being my actual sales person, Pat came back by to make sure I was being well cared for.I have purchased numerous cars from various dealers in the Roanoke Valley over the past 20 years, and can honestly say, this was one of my most comfortable experiences yet. I would certainly recommend this dealer to my family, friends, and co-workers.

sbuckland

25 de abr. de 2012

Mr. Tozzolo is by far the best salesman that I have ever dealt with. He is very professional and fast and I personally couldn't be happier with my experience. Shelor is a top notch dealership and I would personally recommend them, and Mr. Tozzolo, to anyone.

ToniaWinn

23 de abr. de 2012

Will Hoover and Pat Gemmel were absolutely wonderful to work with at Shelor Kia. They were very knowledgable of not only their Kia's but other makes and models. They listened to my wants and needs and helped me to choose a vehicle that will accommodate my family. They were very professional and went above and beyond to make this a pleasurable experience. This is the second Kia I have purchased and have been totally satisfied. I would highly recommend them to my friends and family!! I love my new Kia Sorento!!!

RSturg

13 de abr. de 2012

Michael was a very good sales rep. He was friendly and very knowledgeable of the car we purchased. This was the first car that our family had purchased thru the lease program. Shelor over all was a good experience with the 4 employees we delt with.

subirjolly

13 de abr. de 2012

Very Nice, friendly and quick service. All in all, a great customer service/experience. oh my god i hate typing in a giant text box.

djbburg

10 de abr. de 2012

In and out in no time, answered all my questions, very friendly. They business support staff were also friendly, got my credit report and I was out in not time with a new car.

alyciafaith

5 de abr. de 2012

Had a very pleasant experience working with Shelor and Mike. He was able to work within my budget and find me a car that I am absolutely in love with! Will definitely deal with Shelor and Mike again in the future should the need arise for another vehicle anytime soon. Thank you!

fatjackinc

27 de mar. de 2012

Im very happy with my new Kia Forte~ Skyleur is a great salesman, not pushy and very helpful. The trade-in and buying process went very smoothly and i couldnt be more satisfied! Thanks, gigi

FARMANN6

24 de mar. de 2012

VERY NICE, FRIENDLY, KNOWLEDGEABLE PERSONAL. WAS A PLEASURE TO WORK WITH. GREAT SELECTION OF VEHICLES AT PRICE RANGES THAT WERE AFFORDABLE TO US.THE SALES PERSON SHOWED GREAT CONCERN FOR US.

stackerbill

18 de mar. de 2012

Jaime Sampson was a very helpful guy, he didnt seem to be bothered by questions or request i asked him, he was very knowledgeable and didnt try and intimidate me in any way shape or form like some salesmen do. Jaime seems to be an all around good guy i would be happy to have him help me in my next buying experience,as for shelor i really respect them for hiring the most helpful kind employees,other car dealerships have alot to learn from shelor motor mile!

hmplasse

16 de mar. de 2012

He was very helpful in trading my old Dodge neon for a newer car and explaining all the paperwork. Showed me all the cars I had to pick from an telling me the details of each car. Also tries to push along the paperwork to go through quicker so I wouldn't have an extremely long wait.

Shannel brown

13 de mar. de 2012

I gave Sue Wilburn this rating because she was very friendly, done everything she could to get us approved, and at a reasonable price. I will be definitely coming back to do more business.

ccharliep

11 de mar. de 2012

This is the second time in 10 years I have dealt with Shelor & it took 10 years to even consider giving this dealership another chance since I was lied to just to sell me an extended warrenty it will be a long time before I come back if at all,& I surely wont recomend any friends to deal there. Mike was atomite that I have 2 keys with my trade but the vehicle I purchased came with one his response was it was a 5.00 walmart key so he was not concerned about it. When test driving the 2002 Tahoe I noticed the service engine soon light was on when I menchoned it again Mike was not concerned with having it checked out his comment was it was a oilchange light so again no big deal,when in fact it was a check engine light which was a bad 02 sencer which was going to cost aproximatley 261.00 which the gentleman in service helped me out with & hopefully this doesnt get him in trouble because he knows about customer service I want to say he was top notch. The third was I left the dealership with my used Tahoe on empty no gas in it this was pathetic in my opinion. This dealership has gotten so big it has forgotten about customerservice I know for a fact that you (the dealership) made a good amount of money off of me with this deal & I understand making money but being so greedy that you dont care about people is pathetic. to recap for about 300.00 which that would have been to fix the check engine issue,a spare key & 67.00 tank of gas (333.00) & dont forget my extra trip to get the vehicle fixed (my time) which is worth money also you (the dealership) could have had a very happy customer. I know this will be discarded & not even be looked at so again I have wasted time which is very important to me,but If you are happy with getting one over on your customers then keep on doing it this way you do enough people this way your business will go away just take a look down the road at the Harley shop they were the same way treating people bad I tried to deal with them once & they were the exact the same the difference is I walked away as did many other people & as a result they are gone. I am sure this email wil be deleted because you dont want to hear it but I have said my peace & feal better about it,I will not be back for a very long time if at all & I can promise I have already told at least 10 people maybee more I when asked I will tell people not to visit Shelor.Sincerely Charles Perdue39 Chatham cir.Roanoke,Va. 24019540-798-3617

methadone

5 de mar. de 2012

my husband and I told eric we didn't want him to promise something he could not delivey,he professioal,and honest will sent friends

remington9

20 de dic. de 2011

My experience with Shelor was great. Everyone was helpful and professional.Tim Johnston was the sales representative that helped me and he was very professional. He has contacted me to see if things were going well with the car I purchased. All the other people that I came in contact with including managers and the financial personnel were so very friendly and helpful and explained things very well. I will surely tell my friends and co-workers about my experience.I am a return customer and I will continue to be.

tandbwebb

18 de dic. de 2011

We looked on line for deals and went to the dealership (KIA) found the cars that were listed on line, Brandon really worked with us to get the trade in that was fair. We got the car we really like at a very good price. Thanks for working with us and we will recommend you to our friends. Everyone that has riden in the car and looked at it thought we got a great deal! Again thank you for all your help.

jrbradley

27 de oct. de 2011

We were very pleased the very first visit. So many times it seems you go round and round; but we were offered a very good deal right off. The only reason we didn't buy the first visit was all me - not ready and there was never any pressure to try to get me to do something I wasn't ready to do. Thank you Shelor for a very pleasureable experience. One more thing - Love my new car!

trey23

22 de oct. de 2011

Mr.Wolfe was a great help to me and my family. He showed us around the dealership, and very understandable. He did not pressure us to but the car.

KirstenRadford

5 de oct. de 2011

I was nervous purchasing a new car and have a limited budget. Skyleur put me completely at ease. Not only was he friendly and professional, he truly cared about helping me find an affordable, safe, and reliable vehicle. He made me feel comfortable to ask any question, and took his time explaining various options and features. I highly recommend Skyleur to anyone! He was wonderful!

booklady

4 de oct. de 2011

I had bought a Soul 3 months ago and found that it wasn't the correct size vehicle for us, even though we were down to just the two of us. I contacted Eric and he got us to come back in to drive the Sorento he thought we would be satisfied with; we drove it home that same afternoon. And because we were return customers it went alot faster this time! The Soul was a great little car, but trying to put us, our 2 Schnauzers and a friend in it left no room for luggage! We love the Sorento and Eric is great. We will be buying a truck in about a year and Eric is who we will go back to. Everyone in the dealership is professional and customer service oriented. Eric paid attention to us and our needs. He deserves a big star for his "can-do" attitude!Anita Wood and Earle Libby

Susiehoo91

4 de oct. de 2011

Randall and Mike went above and beyond their duty to get me the car that I wanted. They even sent an employee to Norfolk to pick up the car because they didn't have the color I wanted on the lot. This was pretty impressive and I was treated like more than just a customer. People like these two make buying a new car a great experience. I know that if I need anything concerning my new car, I will get what I need by contacting either of them. Thanks for the great service and great experience.

jklewis

30 de sep. de 2011

My experience was very professional in every regard. The salesman, Tim Kaylor, was able to answer all my questions, and was very perceptive of my car needs. I would highly recommend him to anyone in the market for a car.

williamorren

27 de sep. de 2011

Pat was very helpful in the purchase of the first new car my wife and I have ever bought. She answered all questions we had effectively. She showed us all of the services shelor offers, and negotiated the price down to where we felt comfortable as first time buyers. We will definitely consider Shelor, and Pat specifically, whenever we decide to buy a car in the future!!!! THANKS AGAIN PAT!!!

MichaelShelton89

24 de sep. de 2011

My entire experience at Sherlor was great, being a little new to a car lot they where patient with me especially Conrad Hughes. I do not feel like they took advantage of my lack of knowledge in this field at all and the car is wonderful and i would recommend anyone to go to this Shelor over anyone in my home town in Roanoke.

alittlebird

19 de sep. de 2011

We are super happy with our purchase and the service we received. Tried some used cars and AWD SUV's and then Mike Mundy asked us to try the KIA Optima. Loved it from the first drive. Mike took care of us and made sure we had the vehicle we were looking for.

zanryder

18 de sep. de 2011

We had a car in mind and they went above and beyond to give us what we wanted. Could not have asked for a better experience.

cindycab06

17 de sep. de 2011

Pat was EXCELLENT!!! She did an amazing job getting me wht I wanted and the price I needed!!! I will return to Pat when I'm ready to purchase another vehicle.

erict.2592

14 de sep. de 2011

I had co-workers who recently purchased vehicles with Shelor. They all gave me a great impression of the dealership, so I checked Shelor's website and made contact by email with Kevin Mohr. Kevin called me and we set up an appointment to come in and that's when I met Christian. Kevin came over to greet us after we arrived and then the rest is history. Chriatian and staff offered us a deal on a new Kia that I couldn't pass on. Overall I was very pleased with the service and professionalism of everyone we dealt with at Shelor and would highly recommend them to anyone.

kevin24018

5 de sep. de 2011

I have had to wait a really long time for my 2nd key remote, I have send 2 emails in the past weeks about it and have not received a response. I'm very dissapointed.

randy hagerman

2 de sep. de 2011

PAUL HELPED US IN EVERY WAY AND EXPLANED EVERYTHING GREAT TO he offered us food and or drinks. the other guys helped out also and they was very professional

2moreyankees

30 de ago. de 2011

Excellent customer service and very satisfied and happy with our new Kia Optima. This was the second car we have bought from Shelor and recommend them highly to our family and friends. Joanne & Bill Harrington.

jwallen

23 de ago. de 2011

Another great experience at Shelor. First time with the Kia folks and everyone was wonderful. Paul was our sales rep and he was very helpful in assisting us and answering all of our questions. Jackson in finance made every effort to provide us with the best rate possible and came through with an affordable solution. Mickey (the manager) took the time to talk to us and was a big part in making everything come together. Morris handled the paperwork and was wonderful as well. Everyone we encountered was great and it is the service provided that will keep me coming back to Shelor.

dtibbs50

17 de ago. de 2011

Jamie went out of his way to get the suv I wanted, not only price, but color and I had told him I only a certain amount of money. My experience with Jamie and David, plus the two salesman at dodge and toyota, were not pushy, and I take that as a big PLUS. I would highly recommend shelor. Thanks for a wonderful car. Debbie Covey

sovink

16 de ago. de 2011

Both Grace and Chris were friendly, prompt at returning calls, and responsive to our needs as customers and newcomers to the area. They found the car we wanted at a good price, and were able to deliver quickly. Also, we did not at any time feel pressured into a sale, which I appreciated, given that our last car purchase was a "no-haggle" Scion and we had dreaded the "typical" sales experience you hear such bad stories about.

Lhearn2003

14 de ago. de 2011

Tim was a great help as we looked for a new vehicle...professional, friendly, courteous. He wasn't a stereotypical car salesman and I know it was important to him that we found the right car that made us happy. I can't say enough good...when Im in the market fir a car again, I'll call Tim.

mycarluna

12 de ago. de 2011

Sue Wilburn was a pleasure to deal with. She worked hard to find just the car that I wanted (it was transferred from another dealership), and was very good at letting me know the status of my vehicle. I appreciate her attention to detail, as well as her pleasant and enthusiastic personality. I've given all "Great" marks because of Sue. I will say, however, that the folks who were responsible for making sure my car was cleaned up before I took ownership might want to pay a little more attention to detail. While test driving the vehicle I noticed that the back window was dirty. There were also greasy hand prints on the driver side door. Sue was very quick to take it back to the cleaning people and they did clean up those problems - but then we found a gum wrapper on the rear floor, some leftover bits of packing attached to the back seat. All small things, but when you're spending thousands of dollars on a car it should be delivered to you in pristine condition. Sue again stepped in to take care of things, and overall we're very pleased with our experience with her.

cpowderdog

12 de ago. de 2011

I am very pleased with my purchase of my Kia Soul from Paul Magini and the Shelor team And would recommend them to anyone thinking of buying one. This was my second Soul that I have purchase from Shelor and am very happy with both. Everyone were friendly and answered any and all my questions asked.

hharrell

10 de ago. de 2011

Sue Wilburn was excellent to work with. She was friendly and was able to answer all of my questions about the vehicle. She was really good to let me take my time and decide what I wanted to do. The entire staff at Shelor were excellent to work with. I would recommend them to anyone.

Dennis Waller

3 de ago. de 2011

Eric Kohler was the salesman for our most recent purchase and we couldn't have been more satisfied with his attention, personality, knowledge, and patience. Sales people like Eric are the reason I always go to Shelor. I live almost 100 miles from the dealership, but have always made my car purchases at this dealership. Buying a car is a major decision and having someone to help facilitate the "right" decision instead of just wanting to make a sale is rare. I really appreciate having had the opportunity to meet Eric and I think he will go on to do great things for not only the dealership, but himself and his family as well.

suewoody

1 de ago. de 2011

Andy and Mickey were awesome!!! Brian in finance was rude, and not professional, wanting me to sign contracts in the lobby! There was a problem with the vehicle the first day. Andy and Mickey bent over backwards and I received another vehicle! had these men not been sooo excellent I would have cancelled the deal. Had I met Brian in finance the first day there probably would have been no deal. Brian needs a lesson in the right to confidentiality, and customer service! The first day in finance I had Morris and he was professional,helpful and an excellent finishing touch to completing a sale. As a registered nurse I deal with customer service, and stressed clients all the time,receiving surveys on my patient care,so I am aware how important it is to appreciate all my clients no matter what the circumstance Brian needs to be more pleasant and customer oriented!! I would recommend the dealership to a friend,hopefully Morris will take care of them in finance!! Thanks so muchSusan J WoodyPlease feel free to contact me if needed

karnold_atc

28 de jul. de 2011

Conrad was very helpful in finding a vehicle that matched my price range and my needs. He worked hard to keep my paments within my price range and to find a vehicle that I was truely happy with, not just settling for. I would absolutely recommend Shelor to anyone looking for a vehicle and I would especially recommend them to work with Conrad since he is very personable and friendly.

rulizzie

25 de jul. de 2011

Sue Wilburn was friendly the minute we entered the dealership, listening to what I wanted as a customer and responding to my needs appropriately. She answered all questions I had and was very professional and knowledgeable regarding the car I was interested in. It was a great experience and I feel totally comfortable calling Sue with any concerns I may have in the future. She made it a truly wonderful experience and even called me the next day to see how I was enjoying my purchase. Definitely would recommend her services and the dealership in the future!

mclemons

25 de jul. de 2011

We did not have a good experience buying an auto from Shelor Motor Mile. Things were fine until a problem was discovered after the sale. Once the dealership had the money, we had no support and they were very unsympathetic and insensitive to the aggravation that we should not have experienced after purchasing a new vehicle. The general manager was indifferent to our situation, and we found him to be very unprofessional and immature in his actions.

dacasavant

21 de jul. de 2011

I've delt with many Sales people in my lifetime and to be real honest Skyleur Versele hes been the best one i have ever worked with. If i was to buy another vehicle and shelar sold that type i would ask for him the handle the deal.Thanks Again for everything. Dennis & Cindy

tommyharrah

20 de jul. de 2011

They have a customer for life. Best service ever. Randell worked as hard as he could to get me approved for a car that i liked. When I go back it will be to Randell

jlcook945

17 de jul. de 2011

Holly and the people of Shelor provided EXCELLENT service and will definitely tell others to go to Shelor for their next car!! I will go back to Shelor for my own car needs in the future also.

c&j1987

7 de jul. de 2011

My husband and I went to Shelor because we had heard of their great reputation and after checking out their website. We thought our past credit issues were going to deter us from purchasing a new vehicle. I explained this to Carson Poole via email and he had told me that they would work with us. Boy, did they! When we arrived Carson met us in the parking lot with Tim Caylor. Tim was so patient with us as we test drove several vehicles. He definitely knew his stuff and was always so positive when I'm sure he could tell I was feeling so negative thinking they wouldn't be able to help us because of the credit history. We will never be able to put in words how great Tim was/is. They were extremely busy but yet we always felt like we were the only ones there! Carson even came back a couple times to make sure we were doing ok. We drove off with a brand new 2012 Kia Sorento and couldn't be happier. We have talked to Tim every day since because I had to follow-up with some copies of paperwork they needed and he still continues to treat us just as great as he did when we were sitting in his office! (Even on his day off!!) We have asked Tim for his business cards to distribute to friends/family!

dsaunders90

5 de jul. de 2011

My husband and I (and 8 year old daughter) had a very pleasant experience with Shelor (as a dealership) and with the people that directly worked with us. We approached your dealership first thru your website, where we were able to browse your current vehicles (love that!) Then we submitted an inquiry to the dealership, Rick from Internet sales promptly responded to our inquiries as well as followed up with us several days later. We called Rick to let him know we would be coming up on Saturday 7/2 and when we arrived we were welcomed by many folks willing to assist us in our buying process. Rick then took us over to the KIA dealership to test drive a vehicle we picked out of back lot that just rolled off the truck. He had the car brought over to the KIA dealership where I was welcomed by Conray (in training) and Robert Descenzo, who were both VERY knowledgeable about the product we were interested in. We test drove our car, feel in love with it and sat down with Conray to fill out application (paperwork, etc.) not much nego. took place since we understood before we got on the lot that the KIA Optimas were flying off the lots-so knew that nego might be a little tough (after a test drive we could see why) We asked for some tint on the windows and some body molding instead of nego price down and were able to get the tint, but as told by the sales persons KIA didn't make the body molding for that vehicle. We were a little disappointed but were satisfied with the tint and knew the dealership would be there for us if we had any problems with the vehicle. The process was lenghtly (but we expected that) We were given a tour of the Shelor campus and taken over to accounting to finish the paperwork and go over warranty and other options. Morris wrapped the paperwork up for us was also very friendly and very knowledgable. Not at all pushy, but informative. One set of keys were missing from the vehicle and Robert indicated that once located they would get them to us. A day or two later Robert drove all the way to Roanoke to hand deliver the keys to me while I was at work! That was the icing on the cake! Throughly impressed with the overall buying process and the follow up. Will definately buy from Shelor again!! (and P.S. Conrad doesn't need to be training, he should be working SOLO-that guy knows his stuff! 10x better than all of the other sales people we met on other car lots, he knows CARS- he knew exactly what he was doing and asked all the right questions of Robert when going over the paperwork. Robert did an excellent job supervising him - very tactful, professional and never looked down his nose to him. They worked together to get the sale complete!)

lockeebb

4 de jul. de 2011

My sales experience with Skyleur Versele in the purchase of a new Kia Optima was by far the best car sales transaction I have ever had. Skyleur was extremely knowledgeable about the car and all of its features and took the time required to explain all of the features and make sure I knew how to use them. He also went the extra mile to find the car I wanted, as it was not available on the lot. He was responsive, courteous, and did not pressure me into buying a car that I did not want, but instead found the exact car that I was searching for. I truly appreciate his professionalism and pleasant demeanor, and I will be sure to refer him to others who are interested in purchasing a new Kia. Thanks so much for all of the help, Skyleur!

ttaamm

3 de jul. de 2011

i have worked with you all with two vehicles. both times i worked with pat. she did a wonderful job with everything! she was very helpful, friendly, and knowledgeable. i am extremely pleased with my purchase. and i will recommend pat to everyone i possibly can. -tamara

AlaB

29 de jun. de 2011

In one word my 7 hour car shopping experience and purchase was AWESOME!!! Being a long time resident of this area I have certainly over the years heard some negative remarks about Shelor Motor Mile and will have to admit I was a little apprehensive about even driving onto the property but from the very moment Mike Mundy and his trainee Conrad greeted me all of my fears vanished. Both gentlemen were extremely pleasant and did not come across as pushy or demanding! They worked with me in finding several cars to test drive and took the time to explain the differences of each vehicle to me. That process, although lengthy in time was important to me because I wanted to make the best decision for my travel needs and of course my pocketbook. I left driving a Kia Forte straight off of the show room floor and couldn't be happier if the Kia company itself had delivered it to my front door at home! I learned many things that day because of Mike and Conrad, first being that Shelor Motor Mile really does care about their customers, second, that not all car salesman are pushy and rude and third car shopping does not have to be an experience that one should fear or dread as long as they shop at Shelor Motor Mile and have Mike Mundy as their salesman! I greatly appreciate all of the staff that I dealt with that day and certainly will recommend Shelor's to anyone who is looking to purchase a new or used vehicle!

Kimablev

16 de jun. de 2011

I didn't actually expect to get my new Kia at Shelor. I was working with Berglund and was pretty far down the path to closing that deal. However, Mike called me after receiving an e-mail I had sent the previous week. After telling him what I was looking for and about the situation with Berglund, he started working to see if Shelor could meet my needs. I was pleasantly surprised when they did!!! The entire experience was great. Mike was very helpful, friendly, and attentive. The finance associated I worked with (Brian) was also great. I would definitely recommend Shelor to others! Thanks!

jjones292

13 de jun. de 2011

Mike Parks is excellent! He was knowledgeable about his product and valued our time throughout the entire process. He is a professional and I felt I was in good hands with him.

Gail Williams

9 de jun. de 2011

I bought a car from Shelor 13 years ago and finally decided it was time to get a new car and bought a car from them again 13 years later. They have such a nice variety of vehicles to chose from, it's nice to be able to do one-stop shopping. Neal was a very helpful, knowledgable salesman. All the questions that we would ask about the vehicles that we were looking at he was able to advise and inform us about them. He never was pushy or obnoxious like some salesmen are. Instead he was there when we needed him, but gave the space we needed to make our decision. He also followed up a few days later to see if there was anything we needed, if we were still happy with our new car or if we had any questions that he could help us with. We recommend him highly as a saleman and would do business again with him without a second thought.Sincerely,Gail Williams

brandon_l_thompsonva

8 de jun. de 2011

Got great deal on new car as well as for my trade in. Great sales staff, i would highly recommend Paul to anyone in need of a car.

golfnrocker

7 de jun. de 2011

I was happy with the whole experience except for the financing. I felt it could have been better. Sue Wilburn was extremely helpful in helping us to find a suitable new car.

loismarie

6 de jun. de 2011

I dealt with this dealership/salesperson before and found them very friendly and knowledgeable and decided i would go back there when I was ready to purchase a new vehicle.They were wonderful!

naswargul

2 de jun. de 2011

Overall I liked the service as it was faster and transparent. It was my first car so comparison is not as easy but still I am pretty happy with the car I got. I will suggest that at least once one should check it out while shopping for a car. It was nice experience

kpamstutz

1 de jun. de 2011

Our sales person Christian Nietzy was very helpful with finding us the Sorento we were looking for and could afford. He was very patient and understanding to our needs and friendly to our children ages 4 and 11 months. I will recommend him to others.

jesicamyerw

1 de jun. de 2011

I visited Shelor to look at a used car I saw online. The used car wasn't a good fit for us, so we bought a new Kia Forte, which we love. The experience was new, as I had never purchased a brand new car, but our salesman (Robert), explained everything from the warranty to the final paperwork. Highly recommended.

Detfields

1 de jun. de 2011

Mrs Wilburn somehow takes the stress out of buying a car. This is the second car I bought off her, won't be the last. It's kind of crazy you have to have a minimum 250 words. I said what I wanted to say with the first one hundred and forteen. Four more.

amanta09

1 de jun. de 2011

Neil was extremely wonderful in everything that was done the day we bought our KIA. He helped us get exactly what we wanted and never stopped trying and giving his one hundred percent. We will definitely ask for him everytime and recomend him. We thankhim from the bottom of our heart!!!

neyredd

28 de abr. de 2011

This car dealership has been used by family members along with co-workers. The same promises that were made by the dealership were already passed along before I arrived.I was extremely pleased with the service and the options that were provided. This was a great experience for the first time buying a car.

martinty

25 de abr. de 2011

We really needed a gas saver but didn't know what we could afford! Mickey started back words with us! The kia was the 2nd car i drove and i fell in love! Everything was great! Especially not knowing what we wanted! This car is great!!! I have been in an suv for 13 years and didnt know how i would like a car , but its great!!! And the dealer ship is very big and I still would have picked a kia! Thanks mickey for the great experience!

kmontgomery

16 de abr. de 2011

We have previously purchased a vehicle from this dealership about thirteen years ago. We had a good experience then and decided to use Shelor for this purchase as well. Robert worked hard to get us the Sorento that we wanted and we are grateful for all of his hard work!!!

lindam12345

15 de abr. de 2011

I started working with Neal Francis last Nov. of 2010 and because of my credit we had some problems getting a loan with no down payment. This April Neal called me and said he thought since my credit rating had gone up, he was sure he could help me, I said great and made appt. with him. He was there waiting for me and we started the process, we worked most of the day to get me a good interest rate and a wonderful new Kia Forte that would also be great on gas with a 100,000 mile warranty. These were the two most important things for me. Now I am driving my Kia and brag to everyone how great Shelor is and how wonderful Neal Francis is, and that he will bend over backwards to help get you into a car that would be suitable for your budget. I have referred him to a friend already and he is trying to help my friend get into a new car. I was surprised that Neal would remember after all that time and call me. That is very impressive these days. My Kia is doing great and I love it.

Lawre O'Leary

30 de mar. de 2011

I went to Shelor "Just to look". Sue spent a big part of her day with me, helping me find just the vehicle that fit ALL my needs- and I did have a few of very specific needs. Sue found just the right car at just the right price. I absolutely LOVE my new Kia Soul- Could not be happier.

gshawver

26 de mar. de 2011

I would like to say that Neal was very helpful during this process. He even came in on his day off to assist me in getting the car I wanted which was very very appreciated. He took as much time as needed to make sure we got everything right including taking me over to the parts center to help order an accessory I was looking for (again on his day off!). If I visit Shelor again, I am definitely asking for Neal.