SueAndMike

6 de mar. de 2016

Rob was very helpful and knowledgeable. We looked at a number of options; Rob was able to give us prices for all the combinations we were considering until we found what we wanted. We did not feel rushed or pressured. He made buying a car a pleasant experience, and we felt we got a great deal.

Ruphina

4 de mar. de 2016

Rob has mastered the art and science of car salesmanship. He's good with people and respectful and calming a demeanor about him. Very knowledgeable.

burton1979

2 de mar. de 2016

Shelor has come such a long way since the first time my husband and I visited years ago. It was a nightmare. This time around, it was such a pleasant experience! The salesman was extremely knowledgeable and answered all of our questions and relieved our concerns. He was informative but not pushy, which I find takes the pressure off and makes me feel more at ease. Rob Breinich has a knack for dealing with people and making them feel as if they're always getting straightforward, no nonsense information. He really impressed my husband and I and we won't hesitate to contact him for car buying needs in the future.

NewSubaruOwnersBlacksburg

8 de feb. de 2016

The sales team worked seamlessly together to provide us with the Subaru we were looking for, which meant they were completely knowledgeable, confident, and very comfortable in their presentation of the product.

RCS

5 de feb. de 2016

It appears the new car sales industry has reinvented itself. I was amazed at how positive my purchasing experience at Shelor Motor Mile Subaru was. It all centered around the professionalism of the sales person I had, Rob Breinich. It was a pleasure working with Rob. He knew his stuff and was able to answer all my questions. Furthermore he did not practice any high pressure sales tactics. His emphasis was simply on helping me make the best decision for myself and to make sure I was satisfied with the results. In that he was successful.If I am ever in the market for a new car again Rob is the man I will return to. And, I would not hesitate to recommend him to anyone else who is in the market for a Subaru.

Hokiemama

24 de ene. de 2016

Rob Breinich is the most experienced, knowledgable, thoughtful, patient, and personable car salesman we have ever been blessed to know. He took us on a test drive that covered all conditions: country roads, interstate, city streets! He totally focused on our needs. He was very helpful in explaining all of the safety features on the Outback...and he provided a FABULOUS experience for us. We trade cars very frequently (like every other year) ... this is the first time both my husband and I have been blessed to be treated with such thoughtfulness, respect, and consideration. His focus was making sure we chose the car that was best for us. Truly an amazing experience. I highly recommend him and I know we will be looking for him when we purchase again. Thank you Rob

JerryS

2 de ene. de 2016

I looked at a lot of compact sedans and when the two I liked most came up short (VW and Motor Mile Toyota) I decided to try Subaru. Rob Breinich greeted me as I entered the showroom and promptly got a Impreza ready for my demo drive. He impressed me with his knowledge of the car and his smooth review of the standard and optional equipment. I immediately liked what I saw and my test drive went very well. I told Rob I would be back with my wife and when she saw and rode in it she too was enthusiastic that the Impreza would be a good car for me. Almost immediately Rob put in my order for a well-equipped model that arrived as promised on December 30, 2015.Throughout this experience Rob did an outstanding job. He quickly answered all our questions and keep us informed at every step from start to finish. At our final meeting he had the new car ready for our approval and we completed the business transaction to our complete satisfaction. This is our sixth new car purchase from Shelor and Rob Breinich is the best automotive consultant we have encountered.

rnh

21 de dic. de 2015

From the very first moment I entered the dealership, I was treated with respect. All my questions were answered. Rob Breinich spent all the time I needed explaining all the details to a novice car buyer. When I made the final decision to purchase the Forester, once again, he spent all the time necessary to explain all the details with no pressure. I am very pleased with my decision and very happy to have gotten to know Rob.

Breakingbad7

12 de dic. de 2015

I visited Motor Mile Subaru to look at and test drive some crosstreks. Rob was my consultant and I had not even anticipated making a purchase that very day, but by the end of my visit he had me sold on one! As someone who had never bought a vehicle from a dealership, I was not familiar with the process and Rob was very confident and thorough in presenting all the features of the crosstreks to me along with explaining the purchasing process without putting a lot of pressure on me. I left that day confident that I had made a good decision and have not regretted it since! I highly recommend Rob Breinich, he possesses great communication skills and is very friendly, professional and knowledgeable.

Hondatosubaru

5 de dic. de 2015

We came in to test drive a Crosstrek. We only intended to test drive, not buy that day. We are longtime Honda owners and our 04 Honda Pilot had given our family many years of dependable service. Our family needs are changing, so it made sense to look at a small vehicle with similar features. Rob Breinich was our consultant. I had met Rob previously and liked his confidence in representing the Subaru products. On the second visit he continued to inform us with the features of the vehicle and the process if we decided to buy. I like a no-pressure approach and it is very important to us as a family. We tend to keep family vehicles a long time (11+ years for the last two), so a family vehicle purchase is a big decision.Rob was very thorough, polite, and relaxed throughout this process. We felt no pressure to make a decision, and there were no hidden charges or haggling. I got what I wanted for my trade, and the price I paid for the Crosstrek matched what social media vehicle-pricing sources indicated as a good price.

HappyBuyer

2 de dic. de 2015

I shopped several Subaru dealers before deciding to buy from Shelor Motor Mile. Rob Breinich gave me the best customer service by far. My wife and I have never been more comfortable buying a car and Rob is the reason why. He gave us both the facts and information we needed to make a good decision while being such a pleasant person to work with, we enjoyed the entire shopping and buying process. He gave us a fair price on the new Subaru, a good trade-in value, and handled the sale professionally and efficiently. This was the best car buying experience we have ever had.

Cunninghamcc

31 de oct. de 2015

Rob was awesome! He was very helpful, I totally recommend him he made sure I got what I wanted and that I was satisfied with my purchase!

Alaskasandy

18 de oct. de 2015

We drove 160 miles to try out Christiansburg Subaru. And then back to buy it! Rob answered our MANY questions to perfection. Couldn't have asked for a better experience. Outstanding salesman!

Happy buyer

22 de sep. de 2015

We were impressed with the overall process of purchasing our 2016 Subaru Outback. The sales and finance department made it a pleasant and seamless transaction. Rob Breinich went the extra mile to provide us excellent service. We would definitely deal with this company again and will recommend it to others!

#billstiel

14 de sep. de 2015

We went in there looking for a car for my wife. Turns out they didn't have the color or options she wanted, so we got a 2016 made to order! Rob was proactive in letting us know every step along the way where our car was, and its anticipated arrival. He worked some magic and I hope to buy another car from him one day. He exemplified customer service in all of his interactions with my family. He's a keeper.

LOVESUBARU

13 de sep. de 2015

You have provided us good service!Rob is an asset to your company. He is very professional,patient and just nice.We have not dealt with customer service and other areas yet and we are hoping our experience will be as equally nice.Dan at financing is very nice as well.WE THANK YOU FOR GREAT SERVICE.

goblue0788

9 de sep. de 2015

Rob made the extra effort to find the deal that worked best for my budget. He was very understanding about my budget and needs. I would highly recommend using Rob for your next car purchase!

Kirk951

8 de sep. de 2015

Rob (and Shelor's no-haggle pricing) made our Subaru buying experience relatively pain free. Checked their price against TrueCar best deal and Shelor's offer was within a couple hundred bucks. Rob explained everything, was very low pressure and let us take our time to decide. Rob is definitely worth seeking out if you're buying a Subaru from Shelor.

newsubarubuyer

2 de sep. de 2015

Rob spent several hours explaining every option to me and took me on several test drives. He was a joy to work with. Highly recommended.

Sigma7

29 de ago. de 2015

My first dealing With Shelor Motor Mile and I highly recommend it to everyone looking for a vehicle. Rob Breinich is by far the best salesperson I have ever had to deal with. I love my new Crosstrek and its my 8th Subaru I've owned, I see now my future Subaru's will be purchased at Shelor.

itsjustneen

26 de ago. de 2015

We are very, very pleased with our new Forester! Rob Breinich was absolutely the best. I got exactly the car I wanted and Rob was very professional and made the entire experience a positive one. He was thorough, friendly, and made sure we were familiar with both the car and the dealership before we left. I would definitely recommend Shelor and Rob to anyone in the market for a new Subaru. Also, the young lady who had us sign all the paperwork (Jenny?) was wonderful. Very efficient, knowledgeable, and personable. She made the experience fun.

Jerry

20 de ago. de 2015

Outstanding cooperation among salespersons. Outstanding assistance with new car electronics and controls. Only negative comment was the number of different "desks" required to process the purchase of our new vehicle. It caused a vast amount of wasted time for us. But please note that the sales staff were the best I have interfaced with in my 74 years of life. Rob was helpful and went out of his way to assist us.

KD

13 de ago. de 2015

Top marks for a great experience! Rob listened, made great suggestions, followed up promptly on all requests, was personable and engaging. Buying a new car is something I do very rarely, stress filled it can be. Rob adapted his sales style to my needs and interests which made this whole experience, easy and fun. I made a new friend and feel very confidant that Suburu and the Shelor Family will take care of me and my new "Blue Cub" the 2015 Suburu CrossTrek I just purchased. Thanks Rob! and Shelor!

Coach D

4 de ago. de 2015

Everyone was friendly and knowledgeable. Mark helped us select the right vehicle. Rob covered the operation of the vehicle very well and smoothly took us through the decision-making process, making me forget I was going to try to get another $5,000 off the price! Eugene closed the deal quickly and efficiently. We're convinced Shelor has good people.

Steph

29 de jul. de 2015

I received excellent service from Rob. He was extremely helpful and demonstrated how to use all of the features of the Forester. I would recommend Rob to everyone!

ceccani

28 de jul. de 2015

Our consultant was courteous and professional from the start. He cared about matching us with the best vehicle that met our needs, not steering us toward a specific vehicle. He was knowledgeable and made the purchasing process easy and hassle free. He went out of his way and rearranged plans to meet with us at a time we could do on purchase day. The dealership was easy to find and navigate and had a great website for us to browse before coming in to see the vehicles in person. Will definitely be a repeat customer!

tcolo4

26 de jul. de 2015

I am all about getting a fair deal! I research, then I research a little more. They stick to what they say. Never any un expected cost. Add to that a great sales agent and friendly staff and you have just created a happy customer!

cronkstr8770

20 de nov. de 2014

I had a good experience at Shelor! They helped me out even after some confusion, and gave me the best price. Chris Spencer was awesome and I appreciated his customer service. Thanks again!

rholladay51

21 de sep. de 2014

The purchase of our 2015 Subaru Outback was a positive experience from the beginning to the end. I began considering trading in my 2012 Outback after reading about the new features of the 2015. I contacted Kathy Sweeney, who assisted us 3 years ago. Kathy paired us with David Hale, who answered our questions and assisted us with the deal. Actually the car we bought was factory delivered to Michigan, transferred to a dealership in Ohio, and then Shelor's drove to Cincinnati in one of their 2105 Outbacks, and then drove our new car back to Christiansburg. I have not had much opportunity to get to know the car, but I am sure this vehicle will just as good as our previous six Subarus.

Elizabeth Webb

9 de sep. de 2014

Always a great experience dealing with the folks at Shelor Motor Mile. This is the place to go to get a GREAT DEAL! After dealing with the Kia, Ford, Toyota and Subaru sales people, they all give the best deals possible. This is the reason I keep coming back.

Yrodgers

6 de ago. de 2014

We cannot thank Shelor Motor Mile enough for the top notch service and care they offer to customers. I love to walk into a business where they treat you immediately like they have been waiting for you all day. My husband and I have made our 3rd purchase with Shelor and drive past 3 or 4 dealerships in our 1.30 hr drive to Christiansburg. We would never go anywhere else! David Hale and his staff are amazing, respectful, professional and most knowledgeable.

huff's folly

29 de jun. de 2014

I'm accustomed to working with smaller, "home town" dealers, so was pleasantly surprised when the experience at Shelor this time was easy and zero pressure. David Hale had been my phone and email contact. He couldn't have been friendlier or more helpful when we eventually met and completed the sale. The offer for extended warranty and services was thorough but not exhausting. We came away totally happy and We love the new Forester. We've put a couple million miles on Subarus since our first one in 1980, and this is the best one ever. It's "not your father's Subaru"!

moorermh

2 de jun. de 2014

Just joined the Subaru owners club this past weekend! Ryan Potter was our salesman and hands down provided us with an above and beyond experience! From my family to yours...I highly recommend Shelor for any of your automotive needs!

CherieDunford

21 de may. de 2014

Everything was good except the extended warranty was kind of pricey! Chris Spencer was great to work with, very professional and NOT PUSHY. Chris made sure all of my needs were meant!

Waningcar

16 de abr. de 2014

We went to Subaru to buy an Impreza and were fortunate to have Chris Spencer as our salesman. From the start, he was friendly, knowledgeable, and patient. The car was for me, so I wanted it to be small yet able to handle the hills and bad weather. I wanted a car that was affordable, attractive, and serviceable. The Impreza fit the bill, and when I test drove it, I was impressed--but not yet sold. Chris told us about every model, and all of the features. Then, I test drove a Forrester and really liked that. Chris gave us a good quote on a new model, and we went home to think about it. Chris followed up in a few days just to see if we had any questions or if he could be of any help. We trusted him from the beginning and I felt like he would help me find the perfect car. I decided that the Forrester was too big for me, so he went back to finding us just the right kind of Impreza. There are so many styles and options, and Chris went through each one over and over again. He found us what we were looking for in Richmond. Yet I still wasn't sure, so we went back to the dealership and test drove a few more Imprezas. Still not ready, we walked around the lot again, and I spotted a Crosstrek that had every feature I wanted: leather seats, no navigation system, and a good color. I had ruled out the Crosstrek the first time I was there thinking it was still too big, but Chris helped us compare every detail across the Impreza, Crosstrek, and Forrester. Both my husband and I took the car for a test drive and immediately fell in love with it--Chris's promise to find us the perfect car worked, and we bought the Crosstrek then and there. He made every step of the way a pleasant experience and got us a fabulous price. I have never been more happy with a car, or a car salesman. I'm sold on Subaru, I'm sold on Chris, and I'm sold on my Crosstrek!

EXT64

4 de nov. de 2013

I went to Shelor Subaru as it was my closest Subaru dealer and I have seen so many of their cars around (so I assumed they were pretty good). At first I was primarily interested in the Forester, however I also planned to look at the Outback. During my first visit (when I wasn't really ready to buy a car yet) I met with Joe Diamond. He was great, knowledgeable about the cars and no pressure on the sale. It was a refreshing experience from the 'traditional' style dealers I had been to with my parents before. This was my first new car (not borrowed from family) though I had gone with my parents several times before when they bought new cars. Joe helped me test drive a Forester and look through a Ford Escape and Outback (would have let me test drive too but at the time I didn't want to as it was getting late). I then left with no pressure and Joe's emails later were no pressure as well (just checking if I had any questions and answering promptly the ones I had).After getting my finances set and thinking over things for a couple weeks I came back. This time Joe was temporarily helping elsewhere so I worked with David Hale. David was also great, low pressure, knowledgeable, and very helpful. I test drove both the Forester and Outback and was starting to lean Outback, though I didn't think that they had the one I wanted on the lot. Turns out that they did (it had arrived that day) but it was still wrapped up from shipping. As it was getting late David said if I was interested in driving it let him know in the morning and he would get it unwrapped so I could drive it (with no pressure to buy it of course). I took him up on the offer and after driving it the next day I purchased the Outback.David and the rest of the sales staff were great. I ended up paying exactly what I felt the car was worth after talking with other local dealers. The best part was there were no games or shading pricing. The price breakdown that David showed me in the beginning was shown at every stage and what I wrote the check for in financing. I was extremely happy with the entire process, and it was a little scary how painless and low stress they made spending >$20k.My most recent experience with the dealer was that I had the accessories department install a tow hitch on my Outback. I worked with Michael Flattery for this and he was great as well. Upfront with the cost (and very reasonable cost too) and helpful in getting an appointment set up quickly. Once I came in for the work they got started immediately and finished in the time promised. The work was excellent as well and the car was returned extremely clean (which was important as the car was still brand new).I have not dealt with service or repair, but judging from my experience so far I am sure those will be excellent as well.

cnolen50

28 de oct. de 2013

Shelor Subaru Motor Mile: My first correspondence was via email. The replying salesperson did not answer my questions about a quote for a Forester or an Outback, but immediately wanted to schedule a test drive. Within a few weeks, I submitted another email request for pricing and received the information I asked for. I knew, at that point, I was dealing with a professional, Chris Spencer! I went to Shelor's to meet Chris Spencer and discuss the features of the Forester and Outback. He provided excellent customer service! At that point, I was introduced to Joe Diamond who also provided extensive info in comparing the Outback and Forester. I test drove both vehicles with Joe. His expertise and personalty, just as Chris', were admirable; they did not pressure me to buy and I appreciated that character trait in both. I find aggressive sales people to be a turn-off. They diligently worked to find a 2014 Forester with the features I wanted. Subsequently, I now have a 2014 Forester Limited! The dealership is immaculate, the staff is knowledgeable, friendly and helpful. And, again, they do not fit the stereotype of aggressive car salespeople. That might work for some potential buyers, but it's not my style. I was pleased that I did not experience the horror stories I have heard about at other dealerships. Yes, I would buy from Shelor Motor Mile again based on my recent experience. The experience scores 110%!

Markbu11789

18 de oct. de 2013

Chris was a great salesman. He worked with me on ordering the car that I wanted and got everything done and finished quickly. I would recommend him to my friends and family and look forward to dealing with him again in the future.

wconway1

27 de ago. de 2013

Awesome guys I dealt with! Could not have had a better experience.I drove 2 hours from home becauseI couldnt deal with tje dealerships near me. They treated me like I was ignorant because I am a female. I went to Shelor expecting the same but was shocked at how nice and respectfully I was treated.

alexk523

17 de ago. de 2013

Chris Spencer was extremely friendly and helpful. He worked with us on the price, responded quickly to emails and phone calls, and helped us through the whole process.

johnvance

8 de ago. de 2013

Great experience Ryan was great to work with as well ad everybody else first time buying a new car and what great place to purchase one at great selection great prices friendly people what more could u ask for.

rbarrow

27 de jul. de 2013

I enjoyed working with Chris Spencer because he worked hard on my behalf, was attentive, was a good listener and was readily accessible by telephone when I had questions. Chris also took me on a tour of the dealership's service and accessories facilities and gave me a good review of my vehicle's operation.

aquaj13

23 de jul. de 2012

He was so nice and helpful with my wife buying a 2012 forester that I traded my 2008 scion and bought a second Forester from him within 5 days. I would definitely recommend him to all my friends. I Have subaru dealership within 20 miles of home but choose to drive an extra 30 miles down the road to deal with Hank.

Cruble

22 de jul. de 2012

My husband and me where very satisfied with Shelor and the treatment we got. The Sales person was very friendly and went over everything with us.

colsonchen

16 de jul. de 2012

Shelor Motor Mile makes the process of buying a car easy and enjoyable. The dealership offers a wide array of cars at excellent prices. The employees are knowledgeable and always wiling to help.

jimall

1 de jul. de 2012

Dealing with the salesman (David Hale) was a pleasant experience. No pressure at all from him.The only complaint I have is that the car was low a whole quart of oil . No excuse for that. Also, although not a big deal is that the windshield washer reservoir was either empty or extremely low.

khinkali

13 de jun. de 2012

Working with Kathy Sweeney was great. In fact, this was the best new car purchasing experience I have ever had. I never once felt that Kathy was playing any of those 'games' car salesmen are famous for doing. Kathy was direct, honest and focused on getting me into a car at a great price. When I called Kathy, I had a quote from a different dealership on the table. I explained to Kathy what I was looking for in a car. She explained that they did not have one but she located one with another dealer. She then quoted me a price which was more than the offer I had from the other dealership. I told Kathy the value of my other offer. In a few minutes, Kathy called me back and offered me a quote that was $100 less than the other offer. Done deal. The next day I showed up, the car was on the lot and all I had to do was the paperwork. All in all...it was very easy. Well, Kathy made the buying process very easy for me. Like I said, I have never had a better new car buying experience.

connie.comer12

3 de jun. de 2012

I had an enjoyable experience purchasing a new car. Tony Bryant and Hilda Miles couldn't have been more helpful, knowledgeable or personable. I appreciate the time they took to ensure that I understood everything about my new car in addition to the fantastic and more than competitive pricing I received. I will not only reccomend them to friends and family but I will return to Sheelor for my next vehicle.

stankovical

28 de may. de 2012

Everyone was very friendly and patient with me. I've never bought a new car before and I was happy to work with someone who could help guide me through the process. I didn't feel any pressure and overall would consider this to be a good experience.

ajenkins7

28 de may. de 2012

Kathy and Mike were extremely personable and took great care to explain the small details. I have never bought a car and had the seller take so much time explaining the operations of the vehicle. Great experience at Shelor, which is why I seem to always come back!

Kay1950

9 de may. de 2012

Kevin Mohr Internet Sales Manager at Shelor Motor Mile recently helped my husband and I select a new vehicle. We owned a 2009 Subaru Forester that we wanted to trade in on a more fuel efficient 2012 Subaru Impreza hatchback, and we wanted it in the pearl white color with tan leather seats. We had already checked at another Subaru dealership and was told the Subaru Impreza hatchbacks were next to impossible to find. Kevin Mohr checked a four state area and when he couldn't locate one, he didn't let that stop him, he put in an order for us one and even managed to get it for us before we left on our vacation. Kevin went the extra mile to help us and we appreciate his dedication and hard work very much. We are very pleased with our Impreza and would not hesitate to recommend Kevin Mohr to anyone who wants a honest salesman who will works hard for his clients. We will recommend him to all our friends and relatives. We want to thank Shelor Motor Mile and Kevin Mohr for a wonderful stress free experience. Leonard & Kay Clarkson

provenit

11 de abr. de 2012

I first began my Subaru Outback search online, and one of the Internet Sales Managers contacted me. His name is Trey Paige. Over the next week he gladly answered my many email questions, and assisted me in finding the model that I desired. When we showed up for our appt.at Shelor Motor Mile, his co-worker Kevin Mohr who is also an Internet Sales Manager was extremely informative, and friendly. Our first impression of this dealership was a good one. At no time were any of the staff "pushy," or aggressive, and that was much appreciated. We feel we got a fair trade for our preowned vehicle, and were satisfied with the price we ended up paying for our 2012 Subaru Outback. The biggest thing to us was their honest approach to selling us a vehicle. At no time were we made to feel uncomfortable, or pressured. The finance guy who assisted us-Eugene was a friendly surprise, and made us feel comfortable finalizing our purchase. Trey Paige went to great lengths to get the price we were most comfortable with. We can highly recommended Shelor Motor Mile-Subaru, and no other way to put it, if you need a Subaru, you need to visit Kevin and Trey at Shelor. We will recommend both of them to our friends and family with no reservations. We were hoping for a little lower price, but we were satisfied with what we got, and they definitely give you a decent price for trade-ins. Very happy with our decision to visit Shelor Motor Mile. Thank you to your entire Team!

karenscar2

6 de abr. de 2012

Great experience! Friendly, not pushy, answered all questions - Joe even called to make sure we made it home ok since we had driven 5 1/2 hours to get the car! glad we went there! Will recommend to friends.

rgoad

4 de abr. de 2012

Mr. Michael B. Parks was very pleasant, informative and most rewarding saleman we have ever encountered. I would recommend himm to everyone who goes there.

rholladay

21 de nov. de 2011

Kathy Sweeney recently helped me with the purchase of a 2012 Subaru Outback. The entire process went very smoothly, which included her staying after hours one evening and also putting me in contact with a pinstriping service. I was especially appreciative of the attention Kathy gave to explaining all of the vehicle's features. Shelor's of Christiansburg, Virginia is a very large deadlership, selling many different makes of vehicles, and I have purchased several automobiles from them over the years. Sales personnel change freqently, and sometimes the individual customer attention was lacking in my past experiences. However, Kathy had been with Shelor's for many years, and I was very pleased with the attention received during this most recent experience.

204fan

22 de oct. de 2011

I probably tested Mr Poole's patience a few times, I must say he presented himself in the most professional and courteous way possible at all times. He was very attentive and understanding of my needs. Thanks so much for the help through the entire process. Thanks again! I will give Mr. Poole the call next time I am shopping for a car.

Law1234

6 de oct. de 2011

Mr. Poole was courteous, friendly, and efficient. I knew that I wanted a Forester and he didn't waste any time getting me exactly what I asked for. The dealership had a good variety of options online and I knew what my options were before walking in. He worked very hard to get me exactly what I was looking for. Overall, the best experience I've had looking for and buying a car.

jmoles4

3 de oct. de 2011

I love Shelor's they always give me a fair price. Kathy always does a great job in helping me locate the car I want and delivers to me quickly.

wolfzr2

20 de sep. de 2011

After having a negative experience with another local dealer, I contacted Shelor about a new Subaru Forester. Bowie was very prompt and courteous in his replies, and when it was time to talk in person it was more of the same. Right off the bat, the car was priced right where my research said it needed to be, and he worked with me on a fair trade value for my old car. Just an outstanding sales experience from step 1. If you need a car, go see Bowie.

Lesia Layman

28 de ago. de 2011

We would recommend anyone to buy a Subaru, we are really happy with our Legacy. Everyone was very helpful at Shelor's. Bowie worked out all the paper work over the phone which was great. We have always owned Chevrolets this is our first Subaru and we love it. Thanks! Doug and Lesia Layman

ssu4subaru

26 de ago. de 2011

Will Crosscup worked with me via email and phone to provide me with all the information that I requested ahead of time - vehicle brochure, pricing, financing options, and accessories. One of the requests that I made was that I only wanted to make one trip. I wanted to be able to trade my old vehicle and drive off with the new one on the same day. Will made this happen!!! All of the options that I requested were done prior to my scheduled pick-up date. When I arrived, the only items left to handle were required paperwork and signatures. I am very pleased and impressed with my experience at Shelors. Euguene King was informative and thorough on the paperwork side covering in detail the options available - extended warranty, gap protection, nitro-hazard, etc. I am also thrilled with the fact that Shelors handled all aspects relating to insurance and the DMV. This was truly a one-stop shopping experience for me!

courtoid

16 de ago. de 2011

I went in to get service done on my 2008 Subaru Forester and walked out with a 2011 Forester - this idea had been in the back of my mind for some time but was in no way due to sales pressure. I had three hours to kill so I thought I would just walk down to sales. The trade-in offer was better than I had expected so I decided to trade up. Kathy Sweeny was the sales representative and I found her to be efficient and forthright; there was no pressure to hurry up and make a decision. I had several questions about the extended warrenty, which she found the answers to and got back to me via email in just a few days. Overall the experiance was pleasant and I would recommend shopping for a new vehicle at Shelor Motor Mile - if you are looking for a Subaru I would recommend Kathy any time.

CRehmeyer

4 de ago. de 2011

I spent two months visiting various dealerships in Kentucky and Virginia, and sales associate Bowie Clift is by far the most professional, courteous, and personable individual that I had the pleasure to meet! He did an excellent job orienting me to the vehicle before my test drive, negotiating a very competitive price (backed by my research on Consumer Reports), and giving me a nice orientation to dealership services and of course, my new vehicle. I couldn't be happier about my purchase, and a large part of my satisfaction comes from the outstanding manner in which Bowie represented Shelor Subaru.

aejackson

3 de ago. de 2011

Great efficiency, great communication, and great customer service. I would recommend Subaru at Sheilor motor mile to anyone. The minimized waiting room time and were very fair in their pricing. They wanted to be sure that everything was perfect before we drove away in our car.

dawbaker

2 de ago. de 2011

Overall experience was great. Joe Pinto, salesman, was very good about showing my son and I where we need to go for future service on our new vehicle. Finance department got us in and out very quickly. Will recomend Shelor (and Joe) to anyone looking for a new Subaru.

tvaden

2 de ago. de 2011

Thanks for helping us find the right car. We appreciate you taking the time to understand and listen to our needs. Thanks again. Tonya & Rodney

wajean

10 de jul. de 2011

This is my third purchase from Shelor's, tee first one being in 1998. I have always been happy with Shelor's and am impressed with how much ithas grown, while still maintaing the same quality of service.

naydboo

29 de jun. de 2011

Best experience I have ever had purchasing a vehicle. Shelor will be the only dealership I buy from in the future, and I will definitely reccomend them and Carson Poole to my friends and family.

zsarver

8 de jun. de 2011

End experience was great, and I enjoy my new vehicle. The price negotiations took too long, as the dealer was speaking to his manager for way too long just to get a price for me to accept. Day after purchasing Check Engine light came one which is extremely frustrating, but there was a software update which required me to drive in and receive service. The titling of the car was not ideal and caused a pretty large headache for me when it came to insurance. I was told even though I was titling in my name, I could remain on my parent's insurance until I could get my own. When speaking with my insurance agent he informed me this was not the case, and this was poor advice by the business rep. While I'm not positive about the legalities of insurance law, this ended up being a match of "He Said.. He said" as my insurance agent saying one thing and the dealer saying he was wrong, it still made me feel like a fast sale was more important, which may or may not be the case. All was resolved so no harm done. Everything was explained in depth to me regarding paperwork and my sales person was very helpful during the stressful times. I liked the grand tour the dealer gave after purchasing so I would know where to go for service and explained all of the services offered by Shelor. All of the buildings were very up to date and modern.I enjoyed the way Shelor did business overall, but the actual stress and frustration is what caused the "Overall experience" to be low. Most customers would not have the problems I did, I suspect.

michaelesloan

7 de jun. de 2011

Overall, an excellent new car sales experience. Best new car price and best trade-in allowance. Excellent service from all Shelor sales personnel. I will highly recommend Shelor Subaru to anyone.

Debbie Widrig Sadler

7 de jun. de 2011

Transaction with Rick Harrison was very pleasant. He was easy to work with in making aa new purchase of 2011 Forester! Thanks Rick!

drmsycl7

6 de jun. de 2011

My regular salesperson is Hilda Miles and since she could not sell me a Subaru, being a salesperson for Shelor Chevrolet, asked Kathy Sweeney to help me get my Impreza. I was very impressed with the way Kathy Sweeney got me the deal that I was looking for. She was very knowledgable with the Subaru brand and answered all my questions without hesitation. If you are interested in getting a Subaru for yourself than I would highly recommend asking Kathy Sweeney for her assistance. You will not be disappointed, I know I was extremely satisfied. Thanks Kathy.

tammygreene

6 de jun. de 2011

Kathy was great, very helpful and knowledgeable. I had questions because I have never owned a Subaru and didn't know anything about them when I arrived, but knew a lot when I left with it. She is an asset to your business.Melissa and Ken were also very helpful. Melissa explained the paperwork thoroughly although I am in the same business and knew much of it already. She also went over everything in great detail and I had no intention of buying an extended warranty on this car, but after she explained how it works and the price and how much it would change my payment, I actually did purchase the warranty.I was very pleased with the entire purchasing experience at Shelor Motor Mile and will definitely recommend to any one I know that is looking to buy a new car to contact you first.

lovedayt

1 de jun. de 2011

The experience of buying was generally good. However, it became apparent the sales representative was not fully knowledgable about the registration process and my requirements and it became an expensive and laborious debcale. The sales manager did what she could to make it right and we appreciate that.

DB2011

4 de may. de 2011

I had a very good experience at Shelor Subaru. I was greeted promptly and my questions answered quickly. Kathy and Tony were both friendly and knowlegeable. There was no high sales pressure. They gave me time to look around, test drive the vehicles and ask lots of questions without hovering over me.

wvboy62

2 de may. de 2011

Kathy quickly promptly greeted us on the lot, and when I told her what model I wanted, she found one right away. Shelor's first price blew the competition's price out of the water. I really liked the paperwork that showed the trade difference as well as the estimated payment; I had never seen this before I was very pleased with the price and with Kathy's professionalism and personal touch. I likewise found the finance manager very professional and personable. I like how he showed the options and exactly how they would increase the payment. I had never seen this before either.Overall, I was very pleased with Shelor and found it well worth the hour's drive!

lisarham

22 de abr. de 2011

My husband and I had been talking for a while about trading in two older cars for a new or slightly used Subaru Outback. We went to Shelor to look at the cars on the lot, and Kathy Sweeney was the first to greet us there. We found her to be extremely friendly and helpful in a low-key way. We liked the fact that she was not trying to give us a "hard sell" but instead just trying to make sure she understood our wishes and needs and could provide helpful answers to all our questions. In the end her approach was one of the major factors that "sold" us on a new car from Shelor. Kathy introduced us to other sales people and supervisors along the way. She was able to obtain for us within a few days the exact model and color we wanted, and with no prior commitment for us to actually purchase it. She and everyone else at Shelor had done their homework on our behalf when we returned a week later, so that the business/financial end of our transaction proceeded very smoothly and quickly, especially compared to other such transactions we have had at different dealerships in the past. We will definitely recommend Shelor AND Kathy Sweeney to others in the future!

jstsmiles00

16 de abr. de 2011

We went to Shelor to trade in our SUV. We had talked w/ Bowie over the phone the day before about the price range we wanted our payment to be within and he told us to come on up and he would work with us. Bowie was great! He took the time to not only let us test drive the original car we were looking at but also 2 others. We never felt pressured by him to buy any of the cars (unlike the experience we had when we purchased the SUV). He took the time to go through everything with us and answer any and all questions that we had. We will definitely be back to Shelor again when it's time for another new car!

sue

15 de abr. de 2011

This was our 5th vehicle from Shelor. Sales people are never pushy.Thank you for another good experience. Carson was most helpful, courteous, and cooperative. We knew what we wanted prior to the visit. He had our car waiting for us to try it out. All we had to do was decide on the color.

maestrobaldwin

15 de abr. de 2011

I had a great experience at Shelor Subaru and especially with Kathy Sweeney. She never pressured or was overly aggressive in her attempt to sell a car. Also the financial representative was also very helpful and friendly. I am very satisfied with my experience and my subaru.