Naya1932

8 de sep. de 2016

John is very welcoming and very efficient. This car buying experience was an exceptional one! one in which my sales person John Breedlove was very patient in listening to my needs and and paying attention to the details of what would work for me and what wouldn't. He was very trusting and not pushy like some car sales personnel I have dealt with in the past. I will be recommending anyone looking for a vehicle to Nalley Kia and for them to go see John Breedlove. Thanks a million times and more John Breedlove!

brewerH

5 de sep. de 2016

Moshe M was excellent. We had come there a week before we bought the Kia and it was Moshe who caused us to come back. He was so personable, eager and motivated. He did a great job from beginning to end. We are so appreciative for his great work!

Jessica White-Pass

1 de sep. de 2016

Marcus Booker was great a good sales man. He was very helpful got me another Kia with good rates. I was there getting my car service and customer service was good car was repaired in a timely manner.

Tpoole49

30 de ago. de 2016

Thank you Amir for all your hard work! Amir was very informative, knowledgable, and patient; not pushy like most Salesman. Nalley Kia comes highly recommended.

G Jackson

24 de ago. de 2016

Had a great car buying experience. The sales person was courteous & knowledgeable. Made the process quick & easy. Marnie was very helpful.

Helper

18 de ago. de 2016

I would really recommend these services because they treat you well especially John Breedlove He helps so much when it comes to my special car

Gwendolyn Jefferson

18 de ago. de 2016

My sale person was very professional. But what I didn't like is I had no say so on my trade in. I had brand new tires and I had installed a backup camera for which I paid $250.00 and plus installation. I was told several time to get me to come to the dealership that because I had made all my payments (27) on time I qualify for a reduced interest rate at least 10% not the 19% that I had. That was a lie. Plus today I learn from my previous loan company that they were never contacted to let them know that my 2013 Kia Soul was paid off. Why was I at this Dealership? Because they kept on calling my phone saying that I qualify for a reduce interest rate which would lower my payments. Give us a time that you will be coming out. I told my salesman that I didn't want to go over $400.00 a month. My last truck I was paying $382.73 a month. I was good with that. now this truck my payments are $552.00 a month.

antonec

15 de ago. de 2016

New soul not 2 weeks on , you can't put gas in it at all ! Took it in to be fixed . they took parts off my 2 week old car then told me my part would take 2 months to come in. Now mind you my check engine light is still on and you can't put any gas in it. They said they had no loaner ! And can't replace this lemon.

Algie Long

10 de ago. de 2016

Cassandra was excellent. She greeted me with a smile as I arrived. Kept me informed throughout the day. I am very satisfied with the work performed on my car. I will definitely be coming back because of her.

R. Jones

9 de ago. de 2016

By far this is the best car buying experince I have ever had, Thanks to my sales associate John Breedlove at Nalley Kia, He was simply grate! He was very customer friendly answering all my question and concerns. I told him what I wanted and he delivered. He made the process very easy, smooth, and time friendly. I drove in at 2:30 pm in a 2007 model car and left at about 6:30 pm in a brand new 2016 Kia Optima. John stayed with me right up tll the time I drov out after signing of my fianacing document John took time to even help me set up my bluetooth connection to my phone and explain and show me how to operate some of the many great options that come in my Kia Optima. I definitely without a doubt recommend to anyone that's looking for a great deal and great car buying experience to go and see sales person John Breedlove at Nalley Kia at Stonecrest.

Jahara Kelly

10 de jul. de 2016

Our sales man, Amir was very helpful and walked us through the entire process. We ended up with a great car at a very affordable rate. We explained to him the things we were looking for in a car from style, size, milage, rate, comfort etc. and all of our needs were met. I'd definitely recommend this dealership to a friend. Past dealerships made me feel like they were trying get over but at the particular facility you can tell they value the customer.

Steve B

7 de jul. de 2016

I had conversations with twelve different Kia dealerships to find the best price on a new Optima. Some would offer a low price over the phone or by email but once you arrived the car was not as described or the pricing had changed. There were lots of "miscommunications" and "misunderstandings." To be fair, there were some others that seemed genuinely focused on working with the buyer, but Nalley Kia had the best combination of price and customer service. I worked with Juawn Middleton (Internet Sales Director) and John Breedlove (Sales Consultant). Both were very straightforward in what they could offer. The car and the deal were exactly as represented, with no pressure nor attempt to upsell. In fact, they were more patient about the sale than I was. While my comparison shopping started almost a week earlier, I spoke with Juawn on the last day of the month, which is normally when dealerships are trying to meet sales goals and when you hear the phrase, "this deal is good only through the end of the day." Because the process normally takes a couple of hours under the best of circumstances, I was fully prepared after work to gather up my 4 year old and rush to the dealership in 5 o'clock traffic. Throughout the day, Juawn and I had been discussing a particular car they had on the lot because it matched the trim and optional features I was looking for. Once we were close to an agreement, he said he would check that the car was still available since he had seen someone test driving it in-between our conversations. That is normally a huge red flag that a dealer is about to pull a bait and switch, but this was definitely not the case. The car was no longer available, so without prompting Juawn offered to get me any color combination I wanted, with the same features, and there would be no change in price. He also offered to let me schedule a time to come to the dealership that would be convenient for my family even though it would obviously not help with the current month's sales. John did a great job of demoing the car, explaining the features, and taking care of the actual purchase of the car.I can't thank Juawn and John enough for taking the frustration out of making such a major decision. I will definitely recommend Nalley Kia to others.

Cynthia

22 de jun. de 2016

I came to get my 2013 Kia Optima serviced but left in a brand new 2016 Kia Cadenza thanks to Justin Spears you are "Simply The Best Better than all the Rest". I was thinking all negative thoughts about buying a car but Justin just took me by the hand and made it smooth sailing Thank You Justin!!! If I hear of someone looking for a car I am sending them to Nalley Kia and telling them to please ask for Justin Spears!!!

Courtney

25 de may. de 2016

My mother and I were in three times in one week, keeping both John and Ali at work well after the quitting time. They both were very patient and informative with both of our questions. We never felt rushed or pressured at any time to make a decision or leave. They both gave us multiple options to work with and ended up very happy with our final deal. I would definitely recommend both of them to anyone. They were very professional and accommodating to all of our needs. They both had wonderful customer service! I would definitely recommend anyone to both of them and this dealership. Thank you again for everything you did and continue to do to help us!

Derry

12 de may. de 2016

As soon as we pulled in we were greeted by Carlton. He was very friendly and gave great customer service. He introduced his GM who was also great. He even helped us personally with our paperwork. He went above and beyond to make our sales experience a good one. Staff is very friendly. Just an overall great experience.

Thomas

12 de abr. de 2016

We got there late but everyone was very nice and we were able to drive out in our Kia Soul.

Krystal

5 de abr. de 2016

My experience With Reggie Taylor and the finance manager was AWESOME! My process was a smooth process. I received Excellent customer service.Everyone was polite,and very knowledgeable of there jobs .I will be referring my friends ,clients and family members.

NalleyKiaSucks

4 de abr. de 2016

On 3 separate visits, I've had 3 separate incidents at this 1 location. 1 visit, the technician had broken the window guard on my vehicle and instead of telling me, they prolonged my visit in an attempt to try to find one and replace it w/o my knowledge but because they no longer made the ones on my vehicle, they finally had to tell me and explain what happened and they replaced them w/some that were nowhere near the same. They were a lot smaller/shorter than the ones that were previously on my vehicle and really didn't serve the purpose. Yeah, they were designed for my make and model but defeated the purpose. The sunlight shines in my vehicle.2 other visits entails me coming in for the purchas 4 new tires (spending over $500) and brake service (spending over $200) and BOTH times, mysteriously, the center wheel caps were missing. The 1st time, their excuse was that the tabs on the center wheel caps are very thin and they fall off. Really? I've had my vehicle for over 9 years and have replaced my tires every 1 1/2 - 2 years and my brakes & rotors as needed, and have NEVER had a service provider lose a center wheel cap. It was a bunch of "BS" but I purchased another 1 the 1st time and the 2nd time I get the same story and finally the Service Mgr Chad said they would replace it and it'll be in the next week. I've been calling and strangely enough, he's never available nor is the Gen. Mgr. Have left messages for a return call but phone calls have gone ignored.While receiving service, the staff were polite and courteous. Don't get me wrong but the follow up and taking responsibility for something that they did wrong is not good customer service. I only started going to Nalley Kia because I moved closer to that location. I've decided to return to the location to where I purchased my vehicle and was having my car serviced, Southlake Kia. I can no longer deal with a company that takes their customers complaints as a joke.

David

31 de mar. de 2016

I especially like how they seemed to try to get us in a good car close to a monthly payment that won't leave us broke and I hope they truly did that.

Regan

31 de mar. de 2016

Your staff is very friendly. They make sure you know exactly what is going on and that you understand everything. They make you feel very welcome.

Tbryant033

11 de mar. de 2016

My salesman was John..sorry but I don't know his last name....He is very friendly and always makes me feel so welcome when i come..along with the other staff as well...Reggie was supposed to be my original salesman..But he wasn't able to because he was providing great customer service to another client..Thats How john came about... John is very professional and knowledgable...I am so happy that he ended up being my salesman...It was meant..thats all i can say..I love the friendship with my salesman and dealership....Most of all..I love my car..I bought a 2015 Kia Optima Ex ..love it..I already picked out my next 2 cars..laugh out loud.....Thank you and keep up the great work...

Kayla

3 de mar. de 2016

I gave this rating because the sales rep, Marcus Booker was extremely professional and polite. He made me feel very comfortable and he went above and beyond to honor all of my requests. I was very pleased and satisfied with my purchase. The entire staff was very helpful and polite. The place had a warm friendly atmosphere.

Jonique

26 de feb. de 2016

Cylde was great and gave me the best experience. I was expecting one thing and he gave me better. I love that he is professional and such and at the same time down to earth. He is definitely the best car sales man.

Huey

26 de feb. de 2016

Very knowledgable about the vehicle and not pushy about the sale. Willing to work out issues to get financing done.

Hyacinth

26 de feb. de 2016

It was a wonderful process purchasing my car. Mr. Foreman was very professional and I was in and out quickly. I would definitely recommend Kia to visit for your car buying experience.

Angela

21 de feb. de 2016

I liked the idea of being able to purchase a new car even though my credit wasn't so great. I was told if I made my payments on time it would build my credit and I could bring it back in 8 month and i could trade it for another car with better payment rate. That's very encouraging.

Latasha

19 de feb. de 2016

I liked that I was greeted with a smile and hand shake. My sale man Clive was the BEST, he made me feel great about this new chapter of my life, because I wasn't to sure about getting a new car. He put all those negative thoughts out my mind and I'm very happy he did. I'm loving my NEW 2016 Forte!!!

Audrey

18 de feb. de 2016

I really liked how the agent Reginald Taylor continued to follow up with me and keep me updated after I filled out a pre-finance app online. He was was very patient and knowledgeable of his work.

Sherrene

18 de feb. de 2016

I travel and I am exposed to many situations and life experiences and know when I am receiving good customer service or not. Clive was attentive to my needs and he listened and he spoke back what he heard and followed through. People like this are hard to find as most think about what they can get out of the deal which in that field is part of it. Clive, although I know and hope that he benefited from the transaction; he listened, heard, he just didn't listen. I thank you for a positive experience and as I go throughout my day not only will I share the experience I will also share the employee with them. Thanks Clive.

Brittany

18 de feb. de 2016

The salesman Clive was friendly, fun, and informative. The facility was clean and neat. The employees were very professional and friendly.

Chiara

21 de ene. de 2016

Marcus was very professional and nice. He was also very knowledgable about all of the questions that I had. Just a great experience overall.

Shante

21 de ene. de 2016

Everything was great!! From the time I drove onto the lot till the time I drove off in my brand new car!!!! Clive was such a huge help!!!!! And Duane was great as well!!! Thank you soooo much!!!!!!

Tanya

16 de ene. de 2016

From the moment we arrive and was greeted by Rodney walked up and greeted my husband and I. Rodney was very helpful and not pushy and very knowledgeable about the Kia products.

Betty

16 de ene. de 2016

I received excellent service. The show room and restrooms in excellent conditions. I did not feel rushed or pushed into purchasing my vehicle. I have recommended two friends to come by when they need car.

Margaret

3 de ene. de 2016

My salesmen are courteous even when I became frustrated.he remained positive which made me realize that not only he want to make a sale he put forth his best. THANK YOU PATRICK! Overalll experience was Fantastic. The whole crew at Nalley Kia is awesome .The Jamaican make me crazy coffee is so good I will stop by just to say hello and a cup of coffee.Thank You Nalley Kia for your exceptional service.

Sean

3 de ene. de 2016

Marniqua Seay is an amazing salesperson. The staff is kind and courteous. Marni made sure that we walked out with a vehicle. The buying experience could not be any better.

Alice

20 de dic. de 2015

Courtesy, work with you on the price, great follow-up. Outstanding service.sale representative Reggie Taylor was wonderful and made the buying process easy.

Wsloan

15 de dic. de 2015

This was our first time buying a car from Nally Kia. The sales person we were introduced to was Reggie Taylor. Reggie made our first time buying very relaxed. He answered all our questions. He was quite professional. We would highly recommend all our family and friends to purchase at this dealership.

Jjones11

14 de dic. de 2015

This was my second time purchasing an auto from this dealership. First experience was fantastic and second time was also fantastic because they dealt with my situation with a proffessional, kind and respectful service. Would highly recommend and look forward to purchasing again!!!

Alvin Foy

5 de dic. de 2015

Very nice buying experience. Salesperson, Carlston, very knowing on all features of car. Was not overbearing. He kept us from checking out other dealerships.

NeciaF.

4 de dic. de 2015

I made my appointment online to have my car'oil change the followimg day. The staff were very pleasant and took care of everything in a timely manner.

zella smith

4 de dic. de 2015

Very professional and prompt.dealership was very clean, price was competive.

Sheila H.

3 de dic. de 2015

Mr. Eddie does a great job of ensuring your needs are met.

Mary Virden

3 de dic. de 2015

I was meet by a Sales Person, he introduced himself and asked specific information in order to suggest several vehicles. I made my selection and the process going forward was handled in a professional manner until the deal was closed.Regards,

Countess Thompson

3 de dic. de 2015

Best buying experience! I bought a 2014 Hyundai Accent and my sales representative Stan and the sales manager .

Torrence Broadwater

2 de dic. de 2015

My salesman was GREAT. He knew what I wanted, answered all my questions.

Tameyla Lancaster

1 de dic. de 2015

Serivce was great staff was nice got they got me in and out

Lorenzo Wilkerson

1 de dic. de 2015

I own a 2012 KIA Optima. I currently have over 88k miles on it and it still performs like new. I get my oil change every 5k and tires rotated.

Gerard

30 de nov. de 2015

OUTSTANDING SERVICE Sales people Marcus and Rodney. No pressure and very professional Thank you for a great experience

Michael Baker

30 de nov. de 2015

After the service was done on my Sorento, I received my vehicle back totally in a mess inside the area where items had been taken out from the arm rest compartment and other areas and was laying all over and on the floor. It took me 15minutes to clean up and made me even later getting back to work, which I lost pay.

Joan Jones

27 de nov. de 2015

Wonderful experience. Kind and professional service.

Joy

27 de nov. de 2015

I traded in my jeep and bought a 2016 Kia Soul. Clive, the salesman, was so helpful. He helped my daughter and several occasions purchase 2 different vehicles. Based on Her experience I trusted I was in good hands. I explained what my preferences were and he delivered. I'm pleased and definitely recommend him and Nalley Kia at Stonecrest.

breiac17

24 de nov. de 2015

I purchased my second car from Nalley KIA at this location. Both visits, Clive Holmes took care of be going beyond to make sure I was taken care of. I can honestly say that I can put my trust into him and this location. If you are looking to purchase a vehicle with great quality and service, Nalley KIA and sales Representative Clive Holmes should be your option. Awesome place! Thanks for everything you have done for me Clive Holmes.

Kenneth Fields

23 de nov. de 2015

Good service, i had an appointment, and i had my 10 year old son and wife with me. It took a little longer than i expected to get to my vehicle. But, my wife is a teacher and there was a space for her to get some work done and my son brought his laptop and the complimentary wifi ran smooth enough fir him to play minecraft. So all in all it was a good experience.

William G.

23 de nov. de 2015

Just purchased a 2016 Kia Soul- Received the best deal in town and fast and efficient service. In full disclosure, I did complete most of the process in advance over the phone, however the sales team was professional and knowledgeable.

BOBBIE G

20 de nov. de 2015

everything was fine.Salesmen did a good job.was very knowledge of cars features

carguy,bev123

5 de nov. de 2015

Clive is , intelligent , friendly And a excellent salesman . Clive help me make my buying decision stress free he answered all my questions and put me at Peace with my decision . I walked away very happy with my Kia Soul. Thank you Clive

Justin1977

16 de oct. de 2015

I had my vehicle services at Kia at StoneCrest. The service experience was extremely positive as well as informative. I had the pleasure of working with Eddie Gomez. What delightful person! He went above and beyond to make sure my vehicle was serviced properly, he recommended the appropriate service required and eliminated the others. Often, women are over charged or made recommendations for things that arent necessary. We get taken advantage and many prey on our ignorance or lack of vehicle knowledge to make a dollar. A previous mechanic misdiagnosed my vehicle and was about to over charge me to fix it. Mr. Gomez recommended a mechanic at Kia that would be able to diagnose my problem and fix my car. Thats exactly what happened! It wasn't about making a dollar for Mr. Gomez, focused on taking care of the consumer needs and he exceeeded my expectations. Nalley Kia is blessed to have such a person working in that establishment!

rscott

2 de sep. de 2015

Went in for a service and came out with exactly what I wanted a new 2016 KIA! Thanks Marcus for a great deal on my KIA!

Selamawit Blackmon

27 de ago. de 2015

I had an excellent experience prchasing my new car and Mr.Williams was awesome he treated us like we were family

B. Rich

19 de ago. de 2015

Juawn and Justin were great. They made the car buying process easy and fast and i was able to get exactly what i wanted :)

MissyR

15 de ago. de 2015

Well I want to thank the mechanics for their undivided attention to your vehicle when servicing. I have to say that since moving to Georgia I wanted reliable service and I have found it in the Nalley Kia service center. The manager Chad thank you for not only being a pleasing person, but your staff. I have to give kudos to Sherrie Williams, honest and upfront when it comes to your safety. She has been a gem and I thank you. From Maryland to Georgia I have gotten to and fro because of the great and reliable service of Nalley Kia. Thank you so very Much "Missy"

Locust Grove buyer

5 de ago. de 2015

I knew the car I wanted and the deal I wanted!! No haggeling! Buying a car is a daunting experience and I didn't want to even go! But, these guys made it so easy. I appreciate them ????. Loved my salesperson Marnie??Locust Grove buyer

gks65

4 de ago. de 2015

Quick Check InProvided additional information that was needed about service now and in the near future (inside 3 months)Car was ready when they said it would be ready.

Laurence

28 de jul. de 2015

I highly recommend you ask for Sherri Williams. Professional, appreciative, and listens to understand your needs and concerns. Service bay is well kept and techs knows how to communicate at a level you will understand.

Britt26

14 de jul. de 2015

My first car buying experience was awesome! Marcus was beyond helpful and helped me find the EXACT car I wanted! I totally appreciate his customer service! GO TO NALLEY AND ASK FOR MARCUS!

erica17

26 de jun. de 2015

My decision to buy a new car was out of the blue my chevy aveos air conditioning went out and the brake lights went out as well... My mom suggested we go to kia to see what we could get... I hate looking for a new car because i dont have to many good experiences.But Marcus made my day he helped me fine a new car that would perfect for me and my newborn baby and he picked the 2015 kia forte this car was the best car for me and my new baby...i would like to personally thank Marcus for helping get a new a car and making the process so sooth sailing i would recommend anyone to go see Marcus at nalley kia in Lithonia!!!! And how could i forget about dave and winston they had the finance part down packed i would recommend anyone if they are looking for a new car to ho to them..

Terica

23 de jun. de 2015

I came in to trade my car and I received a great experience with Marcus Booker. He was able to get me the price I wanted and could afford. I was able to drive off the lot with a 2015 Optima- a car I always wanted. Come and see Marcus Booker. He will definitely make sure you leave out in something you want!

frank123

23 de jun. de 2015

Marniqua Seay was my sales person. She got me the 2016 Model (Sorento) EX/V6 with the options I wanted. Trade-in value was reasonable (2013 Sorento EX/V4. The price was great with 1.9% loan. My new car was cleaned and ready when promised. I've bought 3 Kia's from this dealer and will always recommend that they be approached first.

TJC

22 de jun. de 2015

The worst dealership I have ever been to. After 2 hours I still had not test driven a car. Also they did not even give me the appraisal of my trade in. After the 2 hours I had to ask about a test drive and it is then that they tell me they don't have the car I want on the lot. I take my keys and head out the door. The salesman tells me he will call me in a few hours to tell me about my appraisal and test driving the car I want. I did not receive any calls until the following day at 8 pm asking if I was still interested. I think it was a bit too late to be asking that. I guess they don't need the sale because I was really considering a Kia. Anyways, There are some other things as well but it is too much to write. I don't know how they stay in business.

honeybeee55

21 de jun. de 2015

I came looking for another new car, but walked out with my first brand new car. Marcus made sure he understood everything I was looking for in a car, all while staying within my budget. He and Winston made sure I was clear on all my financial obligations. They even kept me entertained while my car was being detailed. I would recommend everyone come to see Marcus

TJC

21 de jun. de 2015

The worst dealership I have ever been to. After 2 hours I still had not test driven a car. Also they did not even give me the appraisal of my trade in. After the 2 hours I had to ask about a test drive and it is then that they tell me they don't have the car I want on the lot. I take my keys and head out the door. The salesman tells me he will call me in a few hours to tell me about my appraisal and test driving the car I want. I did not receive any calls until the following day at 8 pm asking if I was still interested. I think it was a bit too late to be asking that. I guess they don't need the sale because I was really considering a Kia. Anyways, There are some other things as well but it is too much to write. I don't know how they stay in business.

Niya

15 de jun. de 2015

I came looking to trade my car for another used car, but walked out with my first brand new car. Marcus made sure he understood everything I was looking for in a car, all while staying within my budget. He and Winston made sure I was clear on all my financial obligations. They even kept me entertained while my car was being detailed. I would recommend everyone come to see Marcus before going anywhere else.

EvetteHarrison1

9 de jun. de 2015

ask for marcus booker when you arrive! It was a no hassle experience. He treated me nice and showed me everything I asked for. Truly a great salesman

Rdsession12

2 de jun. de 2015

It would take too long to write out the experience I had. I would not recommend this dealership to anyone. I honestly can't see how they stay in business with customer like theirs. Stay away!

driveSteven

30 de may. de 2015

Walked into the dealer just to look around and got a deal that was too good not to sign off on it! I did not expect to walk away with a new car or get such a high trade-in value but Marniqua at Nalley Kia really MADE it happen. She did not let anything stop me from getting into the car that I wanted as she fought for an amazing deal on the fully loaded 2015 Optima and an even more impressive trade-in value on my 2006 model. She worked hard, fast and made sure I enjoyed the experience. If there is anyone who can work you in a brand new car and leave it is Marniqua Seay! Go see her TODAY and tell her Steven sent you ! Happy Driving !

Your Highness

28 de may. de 2015

Recently took my vehicle in for service and was very pleased with the customer service I received from Ms. Williams.. I actually look forward to bringing my car to Nalley Kia everyone there is so helpful and pleasant. Would highly recommend this dealership to friends and family the place where you're made to feel like family....

joycelyn15

28 de may. de 2015

My entire experience was relaxed, courteous, and informative. I was able to look at select models and make comparisons. I left with exactly what I wanted, a Sportage!!! Thanks for helping me with my 5th KIA..

Bonniejean

27 de may. de 2015

Enjoyed my time with Clive Holmes...Felt very comfortable with him and he was very eager and helpful to do business on my terms Love my new Kia and would recommend this dealership to anyone

kia

23 de may. de 2015

I never have experienced what I did ....at any dealership....until I entered Nalley kia in lithonia. From beginning to end...I didn't feel hassled etc....Amber this young lady is something special. ...patients. .and very determined to help me find that special automobile. ..but one I could afford. ...and loved...and she did just.that..Duane Bell business manager. Also was great!.answered questions and concerns I had... thank you all

Chris

22 de may. de 2015

I called and happened to speak with MARCUS BOOKER I CALLED HIM TUESDAY AFTER BEING FRUSTRATED BY OTHER DEALERS I WAS IN MY CAR BY THURSDAY I RECOMMEND NALLEY KIA TO ANYONE LOOKING FOR A NEW OR USED VEHICLE THANKS MARCUS

RachealZoe123

21 de may. de 2015

I feel great about my purchase. The staff were professional and were able to work with my particular situation.

DanC

7 de may. de 2015

Received the service needed and was informed on a recall which was completed on the same service visit.

rolenathurmon

28 de abr. de 2015

Smooth process. From introduction to driving off the lot in one day. Ask for marcus booker I feel he is a credit to the company

Pamela Hill

28 de abr. de 2015

Darrell was extra helpful from the call to make sure that I was coming. That I was very satified after my purcfhase. I will refer others to contact you and Darrell. Thanks to you all.

melvad

17 de abr. de 2015

Nalley Kia provided valuable life lessons for my college age daughter. Never be afraid to walk away from a purchase. When a business fails to live up to its word, find another business. Never sign anything without reading it first. Never take sales people at their word, get it in writing.We contacted Nalley Kia to purchase a new Soul!. After a visit and a few phone calls and e-mails (with Juawn and Amber) we settled (or so we thought) on a price, interest rate, down payment, trade in, and out of state registration. We discussed the difficulties of purchasing a car from another state and were assured it would be no problem, they had procedures in place to handle it. When my daughter arrived to purchase the Soul, she was kept waiting almost an hour after her appointment time and three hours later she left without a new car. Everything we had already settled on was questioned (and met with attitude) or changed (Juawn wasn't there and Amber tried to handle the sale). Everything except the price, but we had that in writing.The next day, I called Juawn, thinking I should give him a chance to make it right since he wasn't at work when my daughter was there. I told him what happened and he said he would talk to someone and call me back in 30 minutes that was 6 hours ago.The best thing I can say about the dealership is Nalley Kia is a really good place to teach your kids about business ethics and customer service, or, rather, the lack thereof. BTW: we still plan to purchase a Soul, just need to find a better dealership.

Eileen Evans-Howard

16 de abr. de 2015

I purchased my Kia Sportage at Nalley Kia. I take my car in for scheduled maintenance and appreciate the email reminders, as tbe date approaches. The representatives are always professional. I especially enjoy Sherry's warm reception. The quality of service is great, affordable, and dependable. The facility is is clean and location is convenient.

Ladykiasoul

7 de abr. de 2015

The team did a great job. I came in to take a look at the Kia Soul, maybe test drive it and see if I liked the way it felt. I was initially interested in a used one, and I felt a bit unsure about the price and everything at first. Clive and Ali assured me that a test drive wouldn't hurt. They also expalained the pros and cons of a new or used car. After my test drive, I was still hesitant but Clive and my husband told me to let them run the numbers. Clearly in the end I brought my car..I absolutely love it. The Kia team I had did a great job, they did everything to get me what I wanted. Thanks Clive, Marniqua and Ali. You rock!!!

Proud Soul owner

7 de abr. de 2015

I had the pleasure of driving in and working with salesman Clive Owens! He was so professional frombeginning to end. The entire experience didnt take all day. Everyone was great! I love my new Kia Soul and I love Nalley Kia!

Martin Dandridge

7 de abr. de 2015

My experience was that I had exceptional service. I arrived at the dealership Saturday morning and was able to drive out with my new vehicle with plenty of time to enjoy the rest of my day. Reggie Taylor was very informative in answering my questions. The financing provided by Kia was unmatched by my own credit union.

Big Al

30 de mar. de 2015

We thought we wanted a Sport age or a Sorrento, but walked out with a Soul. I give a lot of credit to Clive as he was knowledgeable and fun to deal with. I was disappointed in the length of time it took to finalize the deal, start to finish over 4 hours with 3 of those hours waiting on paperwork and to get in with one of the finance officers. I am hopeful that if I choose to use this dealer to service our new Soul, we do not run into the same "sense of urgency" issues.

Quincy

28 de mar. de 2015

have been trying to trade a Kia in and I specificly ask please do not pull my no more than once.Check my credit this Sat. Mor. And they have pulled my score 9 times causing my score to drop 20 points unacceptable no consideration.

Jennifer W

26 de mar. de 2015

Rodney and Duane were just the best!! So friendly and very friendly!

Malkia

14 de feb. de 2015

Since last week I've been to a few car dealerships but there services made me leave. But when I went to Kia from the time I got out my car I was greeted with a warm smile. Then I met Marcus Booker. He walked me around and shows me a lot of cars that was within my budget. He wasn't pushy or rushing me either which was a plus. He showed me everything in the car & the thing that sold me was the warranty I've been having trouble with my car for the past 2 years but when Marcus told me th warranty that they had, I couldn't refuse. I told everyone about the service & I was in and out in no time.

Tina M.

13 de feb. de 2015

My second time coming here everything was to my liking. The customer service rep. Jessica Ables is wonderful and very courteous, very helpful.

RJC

4 de feb. de 2015

Love you while you are buying,butforget you after you give them your check. Brand new car with problems with nav. system. 3 visits with no help. Finally give a loaner car and was told I had to furnish the gas. This was a brand new suv. They should pay for my gas. Was not my fault that I had to bring back a poorly built suv. Will never trade with Nalley again

Mr. Curry

2 de feb. de 2015

The following was from my experience only. when the deal (lead) was hot the phone is worn out with phone calls every other day. They promised the impossible as if they could make it happen. When they coul not find an automobile to fit my credit status, not even a thanks for selecting us or a call back to close the supposed deal. Sorry but the truth is the truth. Not What I expected from a brand like KIA and with the volume of sales that nally closes every year.

evyfrancis

29 de ene. de 2015

Last week, I was confronted with serious transmission issue with my truck!!!! I was so up set and didn't know what I was going to do. So I prayed on it, asked God to guide my feet, and I ended up at Nalley KIA!!!! From the time I walked in the whole transaction took 2hours, I was on my lunch break. I walked in with a 2003 Ford Explorer and left with a 2015 KIA Forte!!!!! I'm so very thankful to have work with Justin Spears - Sales ManagerDavid Brown- General Sales ManagerWinston Webb- F&I ManagerEvelyne Francis...Happy Camper!!!!

Cynthia

20 de ene. de 2015

Today I had my third visit to the Nalley Kia Service department, routine maintenance. They are great! No long wait time and the customer service that I received from Sherry was great. I am truly enjoying my Kia and the experiences I have had! Keep up the good work.

Keely Glass

12 de ene. de 2015

I went to two other kia dealers, and none of them could help me, but Mike got me all taken care of. He seems like a hard worker.

Grace C.

8 de ene. de 2015

Not only am I enjoying my new Soul, I had a wonderful, positive experience with everyone at Nalley Kia. From my salesman, to the credit department and the service department, everyone was friendly, helpful and very knowledgable about the products. I have been back to get a bit more education on my new car and was treated with respect. Love Nalley Kia!

mrslisasimpson

27 de dic. de 2014

I had an awesome car buying experience here and purchased a wonderful car. They helped us get a payment we could afford and took the time to show us all the features of the cars we looked at. I would happily recommend this dealership to anyone that is looking to buy a car. They have awesome customer service.

Yvonne M. Reed

17 de nov. de 2014

Thanks to Clive for finalizing the car buying process and to Juwan for getting it stated from my email inquiry! Juwan went that extra mile to ensure I got the best price for my Soul and Clive finished the deal and explained how the buttons worked before I drove off the lot, which was extremely helpful considering there are a lot of buttons! :) It was overall a very pleasant experience and I am already booked for my first oil change in March! YMReed

hcpdheat

11 de nov. de 2014

From the moment I hit send on the internet inquiring about a vehicle, Clive immediately called me. He was honest, diligent, intelligent, and extremely friendly. An excellent salesman and had the deal I was looking for within 45 minutes of arriving at the dealership. In addition to the professional finance manager Dave Brown, this was the best experience I have had so far while buying a vehicle. I would recommend Nalley for your new car needs and ask for Clive.

New Kia Fan

29 de oct. de 2014

Overall, the service I received here was great! I did most of my shopping and decisions about what vehicle I wanted to buy by myself, before arriving at the dealership so I can't speak into their helpfulness in choosing a vehicle, but I can say that it was smooth sailing once I arrived to drive and purchase the car. They explained the buying process so I knew what to expect next and at not time did they try to push any additional charges. They did ask about add-on's, but they took "no" as an answer better than others in the past- did not try to change my mind or try to tell me that they know more than myself. When I'm in the market for another vehicle (hopefully a looong time from now) I will shop here.

Makesha Williams

14 de oct. de 2014

I bought my third Kia vehicle, a brand new 2015 Kia Forte on yesterday with the Sales Representative RodneyBeauford. He was very courteous, helpful, and very attentive. I was not very hopeful AT ALL about being able to purchase a car with my credit being in poor shape, but he worked his wonders and was able to get me in a brand new car that I really love. He was AWESOME! I really appreciate all of his help and work he put into getting me the car I wanted.

FalconFan

13 de oct. de 2014

I recently purchased my second new Kia Soul. I was treated as well as anyone could expect. The buying process was smooth and fairly quick. I would not hesitate ro recommend this dealership to anyone looking for a new Kia.

Donotbefooled

28 de sep. de 2014

We had the same experience as Bless25. We went in pre-approved with a 2.93 APR and were told by the credit manager that our pre-approval rating was incorrect and invalid. He told us that he contacted our financial institution directly and produced a document, that he said came from them, showing a 6.41 APR. He then tried to pressure us into signing this document and we refused. My husband called our financial institution and they confirmed our 2.93 APR with the credit manager at which point he left the office without so much as an explanation or apology. He was caught red handed, blatantly lying and trying to deceive us!!! Then the GM comes in to discuss our options and was rude, arrogant and unconcerned about our complaint with the credit manager. His only solution was for us to sign the bogus documentation with the incorrect APR of 6.41, if we wanted to take the car. After being there for 6 hours, pre-approved, we walked away upset and frustrated due to the unethical business practices of the GM. The salesman, Carlton Foreman was honest, professional and a pleasure to work with despite the lack of support from his management team. DO NOT FALL FOR THE UNETHICAL BAIT AND SWITCH!!!!

TSX Fan

19 de sep. de 2014

Drove 120 miles with check in hand to purchase a 2010 Acura TSX. I was lead to believe the car was perfect but, it had several minor issues and the GM was unwilling to come down $500 to cover the cost of the repairs. We when home with our check minus the $50 we spent in gas. The salesman and sales manager were both very nice and friendly.

Bless25

5 de sep. de 2014

We went to purchase a car 6 days ago with an excellent credit score that qualify us for all the incentives except the college discount. Everything was coming along until the credit manager Winston Webb came into the salesman office trying which we could not understand why and made a very rude comment. By the time we got to his office credit manager Winston Webb it went down hill from there he bait and switch with the interest rate when we qualify of the lowest possible rate available since we did not fall for it he was rude and we decided to leave due to the UNETHNICAL process which upset us. As we were leaving Justin brought GM Farouk out to speak with us he acted very unconcern about what happen did not try to resolve the issue and allow us to leave upset.Recommend everyone to call KIA Corporate office with any complaints 1-800-333-4542 for this dealer/GM Farouk does not care about anyone.. KIA need to know if their product not being represented properly.

Levi Golphin

21 de ago. de 2014

The service in the Service Department was outstanding. Mack, the service manager was very kind, attentive, and knowledgable. He was able to answer every question about my new Kia K900. I was in on time and not rushed. Thanks for a great experience.

BrokeCollegeStudent

12 de ago. de 2014

Purchased a car from this dealership after being told that it was in perfect mechanical condition. Two days after purchasing it, the check engine light came on. Took it to two different mechanics both confirming my radiator and transmission were shot. I called the dealership and they told me they couldn't do anything. It took me coming up there and speaking to a manager to get their service department to even look at my car. They then confirmed what my mechanic said. I now cannot get in touch with the manager to get the ball rolling on my car repairs that they said they would handle. Horrible customer service and advise no one to buy cars from there - they sell lemons.

Patti King

28 de jun. de 2014

I just had service on my Kia Soul this week and I want to praise Nalley Kia for excellent service! Everybody was very helpful and courteous ! This is my second Kia ,purchased here in the last year and recommend them all the time! I will be back !

Robert Collins

25 de jun. de 2014

Both my salesman and my finance manager were courteous, sympathetic to my needs, and did everything possible to make sure that I was happy with my new car purchase.

cherylhj

17 de jun. de 2014

I got a sense of Family at the dealership. There was no I or Me. The sale was a Team effort in the sense of making the customer (ME) Happy! Clive Holmes was Excellent! He was Professional, Friendly & he knew his product. I would diffently referr other clients to this Salesman & this Dealership. I started looking in Gwinnett where I work. Went to Marrietta & everywhere else. Little did I know , my new car was in my back yard Lithonia ,where I live. I Love you Nalley Kia!!!

TE

3 de jun. de 2014

Excellent customer service! Service staff was knowledgeable and courteous. Service work was completed promptly. Great experience overall.

Dr. Al

19 de may. de 2014

Reception and concern for my need was sincere, genuine, and prompt. Representatives were knowledgeable of my service requirement, and made certain that I was satisfied before leaving. My first visit, (and first KIA) and they gained my confidence that they will be able to take care of my new vehicle.

Earletta Sykes

15 de may. de 2014

The service staff member was great and very knowledgable.

Shundra & Jerry Floyd

1 de may. de 2014

Our experience with Nick, the sale manager, financial manager were super fantastic. They all made us feel very superior and special. They wanted to make sure we were more than satisfied. They went over and beyond to complete this great deal. When we first drove up to when we drove away, the service was extraordinary. Thanks for a Great Team!

Georgia Fishing Blonde!

25 de abr. de 2014

A week or so ago, an appointment was made for my l5,000 mile service on my beautiful Kia-Soul! Arrived about 30 minutes early and was greated OUTSIDE by my service representative, Sean. Quckly, he looked at my coupons(thank you VERY much!), created my service order, took the key, and all was accomplised in a matter of minutes. The waiting room TV was operative and room was clean and nice! In an hour or so, Sean brought the key to me and said "Your Kia is serviced and you are ready to do." Before leaving, I had a question for the technician and Sean promptly brought Joey to help me by answering my question, which he did! It was a very pleasant experience with the promptness, efficiency, and cleanliness of the service area. My Kia has performed well, the fishing poles fit FINE, and the mileage is great. My LARGE SUV should have been traded a LONG TIME AGO for this wonderful, fun vehicle! Thank you for the way you do business. The purchase was a pleasure, as have been all experiences with Nalley Kia!

anon

22 de abr. de 2014

I "purchased" a car here and by the time I had my financing in order (48 hours) the car had been sold to someone else by another salesman. I was informed that "a check today is better than a promised check tomorrow". It may work for Nalley, but it's a poor excuse for customer service.

Juawn Middleton

16 de abr. de 2014

I recently bought my first car from Nalley Kia on March 22nd. I'm in love with my Honda Accord. Juawn had a lot of patience, knowledge and gave me his undivided attention for hours (I was very indecisive but he stuck with me) and helped me pick the best car for a decent price, I love it! I didn't feel ripped off or hassled into making a purchase like my other dealership experiences which I greatly appreciated. Thanks again Juawn

Llewellyn

10 de abr. de 2014

Great customer service with courteous and helpful reps. Good experience

Olivia

1 de abr. de 2014

I had a great experience! The staff was very nice and helpful. I was in and out within a great time. I'm very happy with the decision I made!!

Brittany

13 de mar. de 2014

I just recently bought an Optima from Nalley Kia in Stonecrest and the entire experience was great. Reggie, the sales rep, was very kind and courteous. Dave, the financial manager, got me in and out as quickly as possible without making me feel rushed. I will return for future car purchases.

LMcCoy

6 de mar. de 2014

My service was fast and easy. It took about one and a half hours and that is just what I was told it would take when I made the appointment. It was easy to get to the service department and the entrance was not crowed with everyone else's cars. There was a nice waiting room to watch television while you wait. It was a pleasant experience.

Michael A.

4 de mar. de 2014

I had another great experience at the service department. Staff was warm and friendly. Service was prompt and professional. Staff pointed out service needs and explained costs clearly. Thank you Nally Kia.

kw6386

1 de mar. de 2014

DO NOT BUY YOUR CAR HERE!!! I recently bought my new KIA here. I too received the same firm handshake and praises of appreciation for my business throughout the sale. The minute I walked out the door they were no longer interested in providing customer service. I called for over a week trying to reach the General Manager to honor the upgrades that were included in the deal agreed upon when purchasing my vehicle. When I finally tracked him down, not one call back from him in the process, he told me there was nothing he could do for me and HUNG UP ON ME! Again, do NOT buy your car here, find a KIA with a GM that will honor his word! I have over $400 of upgrades that I will never get because the GM went back on his word!

Victim

1 de mar. de 2014

DO NOT BUY YOUR CAR HERE!!! I recently bought my new KIA here. I too received the same firm handshake and praises of appreciation for my business throughout the sale. The minute I walked out the door they were no longer interested in providing customer service. I called for over a week trying to reach the General Manager to honor the upgrades that were included in the deal agreed upon when purchasing my vehicle. When I finally tracked him down, not one call back from him in the process, he told me there was nothing he could do for me and HUNG UP ON ME! Again, do NOT buy your car here, find a KIA with a GM that will honor his word! I have over $400 of upgrades that I will never get because the GM went back on his word!

Busykaren

26 de feb. de 2014

My family and I highly recommend Nalley Kia of Stonecrest. From sales to service you will have a great experience. Their customer service is excellent and you feel comfortable with the employees. We bought a Kia Optima for my husband and went back the next month for my daughter. She purchased a Kia Soul and both are extremely happy.

Earletta Sykes

20 de feb. de 2014

Great customer service from the time I walked in. Clive was attentive and answered all my questions

kylarenee

10 de feb. de 2014

I recently purchased a 2014 Kia Optima from Nalley Kia and I must say that I had the best experience ever! The level of customer service and attentiveness given to me was exceptional. The process was soo easy and fast. My past car purchasing experiences have been pretty awful and Justin Spears made me believe that there is such thing as exceptional customer service again and that buying a car does not have to be a painful long drawn out experience. I filled out an application last Wednesday and Thursday evening I had a BRAND NEW 2014 KIA OPTIMA!!! It was absolutely the BEST EXPERIENCE I HAVE EVER HAD!!! I will recommend Nalley Kia to all of my friends and even people who are not my friend. Thank you Justin Spears and NAlly Kia for making this the best car buying experience a lady could ever have!

Saraine T.

4 de feb. de 2014

My exeperience with this dealership was painfree!! I didn't feel rushed and I felt like I was heard regarding what I needed and what I was looking for. I thoroughly enjoy my new 2014 Kia Optima and will be stopping by to say hello to my salesman Marcus Booker! He was wonderful and I do appreciate the follow up calls and the opportunity for me to come in and have some of the gadgets of the car further explained and demonstrated to me!

tfranklin320

30 de ene. de 2014

When I arrived I was treated with the smiling face of the receptionist. The showroom was clean and had a friendly, warm, &, inviting atmosphere. Mr. Kight was the best salesman. He was knowledgeable of the Kia Soul, the car of my choice. His caring and respectful personality is an asset to you company. Mr. Salaam and Mr. Spears are awesome! They worked hard to get the deal done. Not at anytime during the waiting for approval did they give up. At every turn, they would come and give me information whether is was positive or not.I would recommend Nalley Kia to anyone who is looking to purchase a vehicle. Did I mentioned that I was offered pizza, a beverage, and cookies while I waited. Again, this is a great place to purchase a new car from.

Shameka

24 de ene. de 2014

The team went over and beyond to make sure I was satisfied. Thank you Nalley Kia for making my car purchasing experience great. I am loving my 2014 Kia Sorento :)

rb1935

22 de ene. de 2014

The service was prompt in receiving my car. The reception personnel were kind and attentive to my issues and the service issues were dealt with and completed in a timely manner.

Pilialoha

10 de ene. de 2014

Outstanding service...took the time to meet all of my needs in order to get me the car I really wanted. He seemed along with Rodney Beauford, had made a way out of no way. Thanks guys!Thank you so very much!Dede

Scottyroo

8 de ene. de 2014

I took my Optima SX 2.0T in for scheduled maintenance and all was performed as expected in a timely fashion and with an excellent level of customer service. I was advised, while at lunch that the car needed an alignment which was found on a "courtesy check." I let Nalley Kia complete the work and it too was performed wonderfully. I did not like finding out that my Optima NAV system was a "customer pay for update" option which upon purchase was explained as general updates that were to be performed by KIA. I am still waiting for my 2 year mark accessory discount that was explained to me in the past. I would apply that to the NAV update cost. :-)

atharps

7 de ene. de 2014

I had a great experience , the employee's knew there job and was very professional.Everything was done in less time then I thought it would , it was the best experience that I ever had in buying a new car. Keep up the good job and thank you all for everything. Andre Tharps

dooker33

26 de dic. de 2013

Tashika was very excited while talking about the Kia Sorento that we ultimately purchased. She made our buying experince a pleasant one!!! Initally we were going to purchase the Lincoln MKX but decided to just "LOOK" at the Kia before we made the purchase. After testing the SUV and listening to Tashika, we changed our mind and decided to go with the Kia. We gave all positive marks because Tashika made the whole buying experince a GREAT one!!!

Miles

23 de dic. de 2013

Following 21,000 miles on my car I went in for an alignment check. The alignment was still good after 21000 and the service advisor only tried to sell me those things that were due for my car with the miles on it. No upsell and no pressure. Sherri Williams is great!

Shane Augustine

12 de dic. de 2013

It feels like home here. The people are very friendly and professional. I could name all the Staff there, but I'd rather just give all of them the credit they so rightfully deserve!! You Guys(and Gals) are THE BEST!!!! Also, thanks for assisting me with picking out the perfect car!!! 2013 Kia Optima SX !!! ~Shane A.

Skilletmac

10 de dic. de 2013

This was my first new purchase. DJ made the whole process very easy and was knowledgeable and professional all throughout. 10 out of 10 would recommend.

s a wright

26 de nov. de 2013

I purchased a Kia Soul 2014 at a great price a very go interest rate, salesman and the manager were great.

sbragg87

3 de ago. de 2012

Our experience with this dealership was amazing. Not only did they stay late to test drive and let us look over the car we wanted to get, they never once made it seem like we were putting them out. Buying a car from them felt like dealing with family or a best friend. They were so amazingly and genuinely nice and friendly. There was no "Skeezy" car dealership vibe like with so many car salesmen.They honored the USAA savings certificate we had and put is in the car we wanted for the price we wanted. They worked with us to get us any other deals they could for additional warranties. Compared to my experiences with other dealerships, I am beyond impressed with every person we worked with at the dealership. The hour drive to get there was worth it, simply because I felt like our buying decision was in good hands.