Brenda C Smith

23 de ago. de 2016

1) Knowledgeable about Lexus2) Listens and answers all questions 3) Prompt follow-up4) Courteous, helpful and friendly5) Thanked me for my businessHorace McMillan is my "GO TO" sales consultant for the future.Brenda C. Smith

Angie

16 de ago. de 2016

I purchased a Mercedes C250 2012 from Nalley in 2014 from salesman Horace McMillian. When I was in an accident and totaled the Mercedes I went back to Nalley and purchased a 2014 Lexus. Horace gave us the same great service and attention he gave back in 2014,

LoveLexus

8 de ago. de 2016

Our experience at Nalley Lexus with Horace McMillan could not have been better! Horace is very knowledgeable about the Lexus product and has a great deal of patience. He is an excellent listener and helped us to make the right decision on a car. We urge any one interested in a Lexus to contact Horace for help. Judi Walden

Robert' s Lexus

8 de ago. de 2016

My name is Robert Carr. I began working with Dwayne Lee in 2009 while I was on Active Duty stationed at Fort Gillem, after I bought my first Lexus an IS 250. I requested to continue with him as my service advisor when I bought my second Lexus an RX 350. As a military commander I always stressed being time consciounce, exceptionally knowledgeable about your trade, and providing excellent customer service in dealing with customers. This is what I encountered with Dwayne Lee. He was time concious about my busy schedule then and now in my retirement. I live in Macon, GA and continue to travel to Smyrna to have my car serviced due to the courtesy and professionalism of Dwayne and the entire service department. Additionally I have reccomended my friends and church members to this dealership when thinking about purchasing and servicing their Lexus vehicles. What a positive spin on customer service in a time when it seems to be fadding away in business. Nalley thank you for having Dwayne Lee who has set and continues to hold up the standard.

George007

3 de ago. de 2016

I recently purchased a 2016 GX 460 from Nalley Lexus in Marietta. They were extremely easy to work with. No pressure whatsoever - just great information and a willingness to make the purchase a smooth transaction. Lawrence Doby was my sales person and he made this the easiest car purchase I have ever experienced. Lawrence provided incredible service before and after the sale. I would not hesitate to recommend working with this dealership and Lawrence in particular.

ValJuan

22 de jul. de 2016

Lawrence Doby made my first experience of leasing a car a great one and I would highly recommend him if you are considering leasing a car.

Valerie and Lafayette Martin

8 de jul. de 2016

The matter of LAFAYETTE B. MARTIN: On May 15th, 2016, we purchased a 2009 Lexus ES350 for my mother of 80 years old. We needed a second car because she needed to get back and forth to physician appointments. Although, the vehicle didn't have an operating air conditioning system, we were informed if we wanted to get the price we desired for the car we had to complete the paperwork that night. We trusted the management that they would repair the air-conditioning and all of the other issues that were identified on the vehicle. We waited ONE week before the car was ready for delivery. At the time of delivery, we noticed that several matters had not been remedied and was assured that they would be taken care of. In fact, the salesperson told us that they had invested $1,800 in a brand new air condition system. Although, we were a little disheartened about the other items, we took the car. In less than 48 hours we were on the telephone with the salesperson informing him that the air conditioning wasn't working. With sweltering 90 and 100 degrees weather my mother was forced to sit in a hot car and sweat during our travels. After more than a week of telephone tag, we were finally advised to bring the car in for service. This was Saturday June 21st. We arrived at 10:00am, and we waited and waited and waited for 6 hours! When the car was finally brought to us a repaired, we got in the car turned on the air conditioner and NOTHING had changed. The same hot air was blowing. We called the Sales Manager Sean to witness what we had just experienced. He called the technician. The technician pointed a gun towards the A/C and it registered 73 degrees. They took the car back once again and we waited another hour. Delivered the car once again, HOT air! We couldn't believe it. After 7 hours of waiting, this is what we get the SAME car with the SAME issues. Sean the Sales Manager was so busy that he couldn't see us or discuss this horrific situation. Now on to matter number 2: The audio system doesn't work. Music plays out of one speaker, we attempted to adjust it and to no avail, we still get one speaker sound in a 6 speaker vehicle. Moreover, when you're using the Bluetooth system, you might get the telephone of the radio coming through! Perhaps when they were repairing the air conditioning system they created an electrical issue. Number 3, the direction indicators for the AC are broken. We provided the broken ones to Sean on 6/21, he promised he would look into getting them ordered. We have called, and called and called and finally after three weeks, he stated "They sent me the wrong" parts. Really..........Now for the straw that broke the camel's back, we drove to Miami to celebrate my mother's 80th Birthday. For 10 hours we sweated to the point we had to pull over to a rest stop because my mom was feeling faint. In Miami each day we were there 6/23-6/29, we were miserable in a vehicle that has been deemed "Luxurious". I am saddened that we were taken advantaged of from the onset. The fact that they would do this to an 80-year-old woman is almost unforgiveable. And certainly our treatment should not be accepted by management. All we desire is to have a properly running vehicle. Yes, Sean, we have heard you comment on a number of occasions that this is a used vehicle. However, this is NOT an ordinary used vehicle.... its a LEXUS! While we were there we witnessed a marked difference in the manner in which "some" customers were being treated and the manner in which "WE" were! No we aren't rich, we didn't buy an $87,000 vehicle, however, that does NOT negate our worth. Because by the time I post this on Facebook, and Instagram to my more than 500 friends, money won't be so important. Just repair our car satisfactorily. If you spent $1,800 on a new air-conditioning system that doesn't work, take it back, get a new one install it and let's part ways. No-one should have to suffer the way have a Lexus!! I am filing a complaint with the BBB and our next stop is the media. We are going to put the face of our 80-year-old mother sweating in her car on every news station that we can! This is not right and you should be compelled to make it RIGHT! OR just give us our money back and we will buy a Lexus from another dealership! Thank you and I may be reached at (786) 707-1249.

f22boy

23 de jun. de 2016

Truly wonderful sales experience. Randy was SUPERB. No games, No BS, No Dealer run around. Straight shooter from the first dealer visit. Excellent service. Thank you Randy and Thank you Lexus. I was EXTREMELY pleased with the service I received at Nalley from Randy and the Sales Manager Joel Murray.

Jeff Aron

12 de jun. de 2016

I highly recommend Nalley Lexus, Smyrna. Beautiful, state of the art dealership yet warm, comfortable and welcoming. The entire experience was very positive from start to finish.The star performer, however, was our salesperson Daniela Brand. Her exceptional knowledge of the brand and the professional yet personable (and patient) manner in which she worked with us was outstanding. I highly recommend Nalley and strongly suggest working with Daniela.

Qwnmeme

2 de jun. de 2016

Horace Mcmillan provides exceptional customer service even after the sale is final, this is why I am a returning customer. He is willing to go above and beyond to help his customers even if the issue is not sales related. Finally, he knows his customers so, he never tries to sale you something you don't want this type of salesmen are hard to find. Thanks Horace and Nalley Lexus on a job well done.

lexguy

29 de may. de 2016

Larry was extremely nice and did not try to pressure me into buying anything. He just politely answered my questions and tried help me out in any way that he could.

snguyen22

27 de may. de 2016

Larry was very helpful with extraordinary service. He was very detail-oriented. He answered all questions in a timely manner & went above & beyond to create a wonderful car buying experience. I'm grateful to have him as my car salesman. Overall, I'm very happy with my purchase. I would definitely refer my friends & family.

Litamcbrayer

23 de may. de 2016

I purchased a used vehicle from this dealership along with an extended warranty. Within a month I was having issues with the car, took it in to have it checked out had numerous issues with the car. The extended warranty refuses to do repair because they are considered pre-existing. I have contacted the dealership on several occasions to be told over and over I'll call you back, even from one of the managers. No one has returned my call. I'm now looking at several thousand dollars in repairs, but was informed on one of the many calls I made that they usually don't sell cars with this many problems so I guess that should make it okay.

BM1110

22 de may. de 2016

We just purchased our second vehicle from Demond at Nalley Lexus Galleria.Demond was awesome and so was the New Car Manager. The purchasing experience was a very smooth process. We also use the Service dept. for our first vehicle and they are awesome as well.Great Dealership!!! Byron

It's just money

18 de may. de 2016

My wife and I were very lucky to have had Larry as our sales person for Nalley. He answered all the questions and took as much time as we needed to explain the computer to 2 seniors who are not very computer savvy. As a matter of fact is was after 10PM when we felt comfortable with knowing the instrumentation. This was a very enjoyable experience which is not always the case when purchasing a car.I would definitely recommend this dealership and especially Larry Bassett.

Benjamin Natelson

12 de may. de 2016

Was interested in a car set up a meeting. They sold the car which is fine but failed to contact to tell my wife not to drive there after I specifically said we need an email or text if this happen. They lied and claimed he did to my wife. I will no longer be doing business with anything with the name Nalley in front.

cheryl

2 de may. de 2016

Megan Russel helped make our experience on of the best yet for buying a car. She was very helpful and patient. She worked hard to get us the best deal possible for our budget. Will be referring all of my friends and family to her for future purchases!

AgentDale

30 de abr. de 2016

They will try very hard to work with you. They stayed late to help us.

Elmer

28 de abr. de 2016

Thanks to Randy Autrey this was the most pleasant vehicle purchase that I have made in my 72 years.He has GREAT customer Service skills.He found out what my friend who I agreed to help find a vehicle needed. Found the vehicle at the Nexus Lexus Roswell sire and picked it up and brought it to Nalley Galleria. We fell in live with it and purchased it today. My wife and I purchased a 2013 R X 350 from Nalley Lexus Galleria and we were treated fairly then so we came back and could not me more pleased with the outcome.at Nalley Lexus at the Galleria.Thank you Randy Autrey,Elmer Prather

Hate buying cars!

20 de abr. de 2016

Daniela was personable, sincere and she truly worked to get me the deal I wanted. I cannot say enough good things about the experience she provided.

NXforDRP

9 de abr. de 2016

We worked with Chad by phone and email on a new Lexus NX for a couple weeks and did not even meet him until the day we picked up the car because we are from 4 hours away. Nonetheless, he was very patient and honest throughout the process as he worked to get us not just the best deal around but also to acquire the exact match we wanted located in Florida. He gave us his personal number and always responded promptly to any questions we had, and we never felt pressured. Highly recommended.

Satisfiedbuyer

31 de mar. de 2016

Larry Bassett and the Nalley team found the pre-owned car I wanted and worked with me to be sure I was comfortable with the car and financing. The entire process was smooth and seamless from the test drive to signing the purchase documents. I recommend them highly.

angelasturrup

29 de mar. de 2016

As there is limited space on the comment card left on my dash after my visit on March 29, 2016, I will submit my feedback of the visit here. Upon arrival the valet was speedy and courteous in greeting me for my 7 A. M. appointment. I was then instructed to go straight into my advisor, Jennifer Rhodes', office where she was busy sorting through voicemails and asked me to excuse her while she continued to do so. After a speedy and polite discussion about the nature of my visit, Jennifer saw me off to the waiting area. Upon stopping by the unmanned barrista counter for tea, two other parrons formed a line behind me waiting for the barrista to return. Minutes later when he did, he went about setting up his station without acknowledging any of us for several moments then finally looked up and offered a "what do you need" sort of stare sans a verbal greeting or acknowledgement. Once I received the hot water I requested for my tea, I found a spot in the waiting area adjacent to the workroom and watched the techician inspect & service my vehicle. He appeared to give my car a thorough inspection and performed my oil service very quickly which I found impressive. He finished up just after 7:30 A. M., merely 30 minutes after my arrival (stars across the board for speed). However it was after 8:30 A. M. before Jennifer came to tell me my car was ready--nearly an hour later. I anticipated a delay due to the car wash but certainly not an hour. And I most certainly did not anticipate the labor charge ($36) that I was charged as it was double the rate I pay at Hennessey Lexus of Atlanta ($18) on Peachtree Industrial, where I usually have my vehicle serviced. When I addressed it with Jennifer, she suggested that Hennessey may use a different oil blend but upon inspection of invoices from both dealers, the only difference is the labor rate which is a bit disgusting. After settling my bill and retuning to my vehicle, I noticed that my reminder oil service sticker had not been replaced. I went back inside to ask Jennifer about it and she printed one out that said I should return at 178,780 miles but my vehicle only has 123,788 miles. So the reminder would have me return after 55,008 miles when the engine will surely have failed. All in all, I was displeased with this visit and would not recommend this service department.

seth30277

21 de mar. de 2016

My wife and I had a great car buying experience with Larry Bassett and the team from Nalley Lexus. They had the exact vehicle we had been looking at and we quickly came together on a deal that both sides found favorable. Larry and the team worked fast for us to be able to make it to a wedding that evening and had everything ready the next afternoon for us to sign. Remember Larry "the hound" bassett.

sahati

3 de mar. de 2016

Meagan Russell and Chib both liarsMy worst car buying experience everTerrible place. Do not go there for anything. They are dishonest , deceitful and greedy. They have poor customer service and do not stand behind their product.

gilles89

29 de feb. de 2016

I was impressed with the quality of service from the very beginning, all the way until the final purchase. Mohit was always available to answer any questions and concerns in a very timely fashion. With a very busy work schedule, it was especially helpful that we could work through text and emails prior to stopping by the dealership. The experience was top notch, and so is the vehicle! Very pleased and would highly recommend Nalley Galleria, and Mohit Whabi specifically!

Salzamm

29 de feb. de 2016

After an exhaustive online search, I found the late model Mercedes E350 I was looking for at Nalley Lexus Galleria. Megan Russell was the assigned contact for Internet sales. From start to finish, Megan made sure everything was an A+ experience for me. Not too easy as I'm pretty picky! She was very patient with my many questions and prompt in returning calls, emails or fulfilling requests. And always with a warm and friendly attitude! Simply put, I was completely satisfied on all points and would not hesitate to recommend asking for Megan at Nalley Lexus Galleria for your used or new car purchase.

CFB

4 de feb. de 2016

We really like that Nalley Lexus gives us our own service specialist who we can talk to about our vehicle. This develops trust and confidence that helps us our decisions each visit. The technical staff has also explained the details of our service. Everyone works to create a pleasant atmosphere in the service area and makes our visits enjoyable! Thanks Nalley, you have a great team and a great product!

Mark C

30 de ene. de 2016

I could write a novel on the screw ups by the finance department during the transaction. I had to take it all the way to Bill Waibel. Bill did resolve the issue (kind of) but with no apologies and had a I cant believe I'm being bothered attitude. Fast forward 5 months and my lien holder still doesn't have the title. I contacted the dealership who said they would get it resolved. Weeks went by and no updates. Earlier this week I contacted Bill again. Several days have passed and I have not heard one word from Bill. If this is his way of leading by example I cant fault anyone else who contributed to this mess

Lexus Driver999

25 de ene. de 2016

I've purchased 2 vehicles from Nalley Lexus, but on different ends of the price spectrum: A new RX350 and a 12 year-old ES300. I found Nalley to have the best prices and selection. I told them what I would pay for the RX and they found it. Two months later, I came back to buy a used car for my college student son. No pressure and the deal was easy and just what I wanted to pay. Both cars have run well and I'm very pleased with the price to value. Van is my sales associate of choice. He's knowledgeable, genuine and easy to deal with. By the way, the 2 cars were the 3rd and fourth Lexus I've purchased. The first 2 were from a good dealer 12 miles from my home. Now, I drive 40 miles to get to Nalley Galleria. It was worth it.

Jaxsmith411

17 de ene. de 2016

We worked with Mohit Whabi as our sales person and he was extremely helpful and not pushy. We had been shopping around for a few months at different dealerships and this was just an easy, pleasant experience.

TheCarMan

11 de ene. de 2016

Larry was knowledgeable and easy to work with. He was very patient and helped me find the right car for my needs. No pressure whatsoever.

Jello

4 de ene. de 2016

I have purchased many Lexus from this dealership and will purchase many more from them. Their knowledge of Lexus and friendly service is next to none. Thank you Joel Murray for being able to find the Ultra White GSF that I wanted and Chad Douglas for staying pass closing time to finalize my deal.My family and friends bought about 7 vehicles from this Dealership and we will come back in the future for our vehicle needs.Jello

Alva Tabor III

23 de dic. de 2015

Chris Wells handled maintenance services for my car with ease, and took time to show me through the facility. He advised me of maintenance items and their costs and I indicated items to maintain. Chris arranged a loaner car for me so I depart before work on my car got done.

Mark Talley

15 de dic. de 2015

My experience with Nalley Lexus was awesome! My salesman, Ollin, did an outstanding job! Very professional and he went above and beyond! I would highly recommend this dealership. You will not beat their prices!

LUTHER WASHINGTON II

14 de dic. de 2015

MY EXPERIENCE WITH DWAYNE LEE AS MY SERVICE ADVISER IS ALWAYS GREAT! THE CUSTOMER SERVICE IS DEFINITELY A 5 STAR EXPERIENCE ALWAYS. THE WAIT TIMES AREN'T LONG, AND THE ATTENTION TO DETAILS IS ALWAYS A MAJOR PLAYER IN MY EXPERIENCE....ALWAYS MAXIMUM QUALITY SERVICE!!

Paul Regensburger

14 de dic. de 2015

A very stress-free experience, working with the service department of Nalley Lexus Symrna.

Carole Jackson

14 de dic. de 2015

First class service all the way! The buying process was painless and quick.

vdmurray

10 de dic. de 2015

Great experience. No pressure, but honest information given by Mr. Bassett. Additionally, he was well acquainted with the features of the car. He was very knowledgeable and demonstrated features so that I did not feel intimidated by the vehicle.

Ann Story

10 de dic. de 2015

Jennifer Rhodes makes the experience the best.She is the greatest

Michelle Shell

8 de dic. de 2015

I would recommend this dealership for service on your car but cannot recommend for purchasing as I have never purchased from Nalley Lexus Smyrna. I would also recommend requesting Chris Wells as your service rep. He's really great!

Jerry Martin

8 de dic. de 2015

My Service Advisor is always very courteous and professional. Repairs are done in a timely manner. If it becomes necessary to leave my car, a courtesy vehicle was always provided.

Immanuel

7 de dic. de 2015

It was a wonderful experience for us shopping our new RX350 at this dealership. The sales team was really helpful unlike other dealerships that I had visited earlier. They were courteous and took care of even the smallest of things. Best thing is they nicely prepped up the car that I was interested in even before I visit the showroom. That shows how much they value our business.

Robyn Ellis

7 de dic. de 2015

Dwayne Lee is the best Service Adviser EVER! He is always very informative, and tells me exactly what is going on with my car. He is very knowledgeable in his job and does everything with a smile, and makes you feel like you are his only customer!!

Chad Parker

7 de dic. de 2015

Chris Wells is a very professional service advisor and I would recommend him to anyone. Very timely and thorough on his follow up calls on their progress.

Anna Mungo

7 de dic. de 2015

The experience depends greatly on your representative. My most recent experience was not pleasant - I went in for routine maintenance and the representative not only hung up on me twice but was rude every time we spoke. Thankfully, the maintenance is always on point or I would probably go elsewhere.

John Brookes

6 de dic. de 2015

All round excellent in all aspects of information, technical knowledge, courtesy, closing administration, etc.

Pearl Johnson

6 de dic. de 2015

My experience was wonderful. This is my 4th Lexus in 15 years. Steve Parker was my salesperson. He used to work at another Lexus dealer. I tracked him down. I was not happy with the salesperson at my old dealership. He did not listen to my needs. He lost a big sale that day. Steve made my purchase so simple and easy. He treated me with sure kindness and respect. When I found him I called him and told him exactly what I wanted. He had my car within 2 hours. Unbelievable!! Steve is the BEST! I am a very HAPPY Woman. My whole experience at Lexus Nalley was great.Customer service is very IMPORTANT to me. Lexus Nalley gets an A.

Lona

4 de dic. de 2015

Awesome place to get your car serviced, the service was impeccable and I'm glad that I purchased my car there

Sameer Berry

4 de dic. de 2015

I recently got my car serviced from this dealership. The overall service experience was fine except for a few minor details. They failed to vacuum the inside of the car. Also, the customer service rep told me that they had topped off the gas in my car but when I checked as I left the dealership, the gas level was the same as when I had taken it in. It was not a big deal but they need to do what they say they will.

Vincent Murray

4 de dic. de 2015

My experience with this dealership was Great. I was most impressed with my sales consultant who was non threatening or intimidating. He really kept me engaged by his knowledge of the vehicle I purchased.

Allison M

4 de dic. de 2015

Service is always very quick and easy. The staff does a great job of communicating with you throughout the process. I've never had any issues!

David

4 de dic. de 2015

quick and easy drop off and quick service. Staff are friendly and very helpful.

Thomas

4 de dic. de 2015

After being at the dealership 6 hours for brakes and oil change. I had to come back the next day because of a sensor that wasn't repaired correctly. Not the best experience, I was a little disappointed due to the fact I only allow Lexus to work on my wife car.

Patti Jones

2 de dic. de 2015

I love you Nalley Lexus! Your staff is friendly, helpful and very knowledgble. I trust all of you with our car, unlike other out of state Lexus places we have been! Thank you for your honesty, and quality work & service!

Leslie Russell

2 de dic. de 2015

Chad Bonner took very good care of me and my car service. He explained everything they were doing and any upcoming service that I may need soon ie: tires and carbon/emmissions. Very good service rep.Also the waiting area was very nice and comfortable. So much so I forgot about the time. I really appreciate Nally Lexus for this and will definitely go there again for service for both my RX and my GS. It was worth the extra drive time to get there as I could have gone to a closer dealership for service. Thank you Nally Lexus and Chad Bonner,

Philip Dunston

2 de dic. de 2015

Excellent service department, supervised by quality people.

Carolyn Booker

2 de dic. de 2015

I bought my 2006 LX470 earlier this year, and tried Galleria Lexus as an option for my routine service work. I have not been disappointed. Chris Wells and the service team at Galleria Lexus know how to exceed the customer's expectations!

William Linkous

2 de dic. de 2015

This is our 4th Lexus (3 RX350's and now a LS460). Ms Jennifer Rhodes has always been our service rep. She always accommadates our schedule, is very professional and easy to work with. The service dept is always very clean and everyone there is always friendly and courteous. I did not buy my LS from Nalley Lexus Smyrna but I will always use their service dept as long as I own a Lexus.

Jay Creel

1 de dic. de 2015

Chib Uwalaka ( used car salesman) and Angel ( manager) were awesome to work with . Nalley Lexus best deal in over 100 mile radius.

dwayne4lex

30 de nov. de 2015

Let me start by saying I have purchased 3 cars from Nalley Lexus Smyrna because they normally do the best at meeting my car needs within my budget. Anytime I have had a problem with anything (i.e. service, purchasing process ect) the GM Bill Waibel has personally stepped in and rectified the issue. I just picked up my car from service yesterday having done a 30K service, purchasing 4 tires, an alignment and an in cabin air filter. Of course the bill for these services was hefty but was overall the best deal in town. Plus my services took 2 days to complete so Jennifer, my service advisor, quickly put me in a loaner. She emailed, called and texted me throughout my service process, which helped me feel connected the entire time. There is no perfect car dealership but Nalley Lexus Smyrna does a pretty good job of providing good customer service.

Edna Torian

30 de nov. de 2015

Service was great.The service department was extremely accommodating in myrequests.

Dipak Ghayal

30 de nov. de 2015

We had a great experience dealing with the sales Representative. He was courteous and very cooperative. He was providing response to our questions in details. Best of all, he did not try to judge us based on our questions and our offer. At once, we did walk away as our offer was not accepted. Later on, he contacted us and we get agreed on the reasonable value.

Dorothy Sampson

29 de nov. de 2015

This is the best dealer and service department I have ever done business with anywhere. It is clear that their goal is to satisfy the customer whether the problem is large or small. As a single woman, who owns two Lexus', I have often called upon them for advice and assistance. Each time, my service consultant has given me advice that I could depend upon. They listened to me while I tried to explain in a female senior citizen manner what I was experiencing. Each time, this dealership gave me not only, but helped me to get my car to them. This dealership is absolutely wonderful and not once have they attempted/tried to take advantage of my lack of knowledge. The dealership is tops--beautiful, clean, adhere to the needs of business customers as well as hungry ones. Going there is always a wonderful experience.

Steven Hurewitz

29 de nov. de 2015

Sales and service departments very helpful and friendly.

Corey Dunn

29 de nov. de 2015

This is my 2nd car I have bought from this dealership and I always bring my car back to this service department.

Liveintheflow

28 de nov. de 2015

Dwayne was great. He was flexible with addressing our immediate needs and was very proactive about our long-term concerns by informing us about the required dash board replaced, and then added us to the waiting list even without us requesting to be added. He went the extra mile.

Danielle B.

28 de nov. de 2015

My service advisor is the best! Cassidy really goes above and beyond with his customer service and knowledge. He keeps me coming back to Nalley Lexus service. And they wash your car after every service and I love that!

Smilequeen

28 de nov. de 2015

My service advisor is the best! Cassidy really goes above and beyond with his customer service and knowledge. He keeps me coming back to Nalley Lexus service.

Masresha Zenebe

27 de nov. de 2015

Keep it up. Before handing over the car; please make sure it is well cleanef.

Terri Brady

27 de nov. de 2015

We worked with Randy who was very knowledgeable and went out of his way to make our experience positive. We did quite a bit of research in advance and feel we received a good deal.

Daniel V.

27 de nov. de 2015

Service experience was excellent. Had a small hole in my tire and service dept was quick to accommodate me with an appointment and fixed within an hour! Thank you to Dallas!

Cindy Sokolic

27 de nov. de 2015

I OWN A 2005 LS430 AND HAD TO HAVE TWO MOTORS REPLACED IN THE STEERING COLUMN THAT TILTS AND PROJECTS THE STEERING WHEEL. YES IT WAS VERY EXPENSIVE! HOWEVER THE MOTORS WERE HIGH PRICED AND LABOR WAS REASONABLE WHEN YOU THINK OF ALL THEY NEED TO DO TO GET IN THERE. I HAD MY CAR BACK THE NEXT DAY OR COULD HAVE WAITED THREE OR SO HOURS. THEY OFFERED ME A RENTAL CAR BUT HAD SOMEONE PICK ME UP INSTEAD. I HAVE TO SAY THIS IS THE GREATEST DEALERSHIP! WHEN I ASKED AROUND ABOUT THE COST OF THIS REPAIR FROM OTHER REPAIR SHOPS I MAY HAVE SAVED $100-200 BUT I TRUST THEIR WORK. MY CAR IS A GEM AND IF THATS ALL I HAD TO DO IN TEN YEARS OUTSIDE OF MAINTENANCE I AM BLESSED....FABULOUS CAR!!!

Chun Ae Limon

26 de nov. de 2015

My color and features were hard to come by but they were able to locate my car and have it transported to me and that I thank them for it......

Debra Jones

25 de nov. de 2015

My service consultant provided excellent customer service! I was in and out within 1 hour with a clean car too.

Ted Sprague

25 de nov. de 2015

Dallas is a man I trust to give me his honest opinions and insights

Shely Tennor

25 de nov. de 2015

The beat dealership service experience I have ever had from the guy that welcomes you, to the waiting areas, to the service rep (Sheila is mine and she's awesome). Definitely a high end experience. Worth the money.

Anthony Rawlings

25 de nov. de 2015

The sales person was great and put you at easy. No pressure at all and very informed about the cars I was looking at. The dealership completed all details as stated.

T. Jackson

24 de nov. de 2015

I have been a valuable customer for the past 6 years. The service and quality never disappoints. I'm always treated with courtesy and always greeted with a smile and friendliness. I am always comfortable taking my children with me if needed because the waiting areas are suitable, clean, and customer oriented.

Hepler William

23 de nov. de 2015

First time I used the on-line service scheduling. It worked.Work requested to adjust interior lights under dash when door is opened was not accomplished. Technician increased instrument panel, which was already satisfactory.Would appreciate dealership not turn my first and last name around when sending emails and calling me. It is obvious which is which, but a caller left a message saying my name in reverse. Not a big thing, but irritating, and shows lack of details in customer contact.

Greta Gamble-Johnson

23 de nov. de 2015

Lexus Galleria is the best in the service department. I'm usually in and out very quickly. The Lexus of South is a lot of slower. I love the atmosphere in the Lexus Galleria. If you are in the Atlanta area try this dealer.

SamGATL

23 de nov. de 2015

I've had the pleasure of working with Chad in leasing a new vehicle. He is extremely knowledgeable about all automobile brands and is very open and honest with his customers. He never tries to pressure sell and listens to his customers vs. trying to change their mind or force them into something they're not looking for. I've worked with many car sales representatives over my lifetime and working with Chad had been one of the best car experiences in my life. Thank you for all your help,Sam G.

Rosi Fiedotin

21 de nov. de 2015

Service was great, fast and competent, with a smile and lots of laughs. Jennifer is always funny and very business like. Another good experience for me. Thank youRosi Fiedotin

Connie Muldoon

21 de nov. de 2015

Always a well executed , professionally conducted service

MeganC

20 de nov. de 2015

I was stressed because my car was totaled. I was not ready to buy a new car. Nalley Lexus made the whole transition easy for me.

Heather G.

19 de nov. de 2015

I purchased my Lexus RX350 in April 2015 and want to personally acknowledge Chris Wells in the service department! Chris exceeded my expectations when I've taken my car in for scheduled maintenance and goes above and beyond to make my experience stress free! If you want a kind, honest, knowledgeable service representative - call Chris Wells - he's the best of the best!

Shakia Love

18 de nov. de 2015

I was about to give up looking for a new car and then I went here! THE ANSWER TO MY PRAYERS. My salesperson John Cogan was absolutely fabulous and we spoke the same "language" in terms of sales. My first experience in service with Brian JUST THE SAME, he was so sweet and kept me in the loop. He really was courteous and cared about my time.

Robert Barnett

18 de nov. de 2015

Very pleasant, timely and also given a loner car during time of my repair.

Karl Domachowski

18 de nov. de 2015

When we first contacted the dealership we had no idea what type of car we wanted John Cogan was there to steer us in the right direction. We spent the weekend looking on the Nalley site for used cars gave John a good idea what we needed and he suggested our new car the Jeep Cherokee. When we visited the dealer and met John he made sure me and my family were comfortable and made the whole car buying process extremely quick and easy. The car was in excellent condition and every word John had described. Would I buy from this Lexus dealer again ? Yes I would.Would I buy a car from John Cogan again ? I wouldn't buy a car from anyone else if I'm honest my family are his customers for life now.

Lachandra Williams

17 de nov. de 2015

I was very pleased with the overall service that I received. The only thing that concerned me was the car wash. My car was not cleaned to satisfactory. The back of the car including the bumper was not cleaned at all. There was chalk left on the back of the car. The tires wasn't clean to satisfactory either. I also noticed that the inside of the car wasn't vacuum. I'm not sure if that was part of the service but it was left undone.

Fernando Fontanez

16 de nov. de 2015

Excellent Service....Quick Service, Clean Environment... Great Customer Service

Lashawn Amires

16 de nov. de 2015

I love this service center. Juan is absolutely great in promoting excellent service for their service department. Because he cares, I continue to return to keep doing business with them. Way to go Juan and know you are appreciated.

Teja Singh

16 de nov. de 2015

My experience for servicing my vehicle on Friday, November 13 was excellent because the required service was completed in a timely manner.My service advisor, Juan Hernandez is very thorough and takes time to explain the services needed on the next visit.

Lynn Anthony

16 de nov. de 2015

Great Customer Service and Attentive Staff that is committed to helping customer!

couldhavebeenahappycustomer

15 de nov. de 2015

Wasn't expecting to see a dealer with this reputation stoop to such sleezy practices. After initial talks and driving the car, we decided to call back later in the day to make an offer. Salesperson checked with manager and called me back to say we had a deal. I was actually surprised, expected a counter offer. I restated my offer to make sure we were good and that they still agreed. They once again confirmed and said to come in and sign papers. I made it clear that I didn't want to haggle once I got there. If they can't do the deal then I respect that, but don't drag me in and then want to change. Well...that's exactly what they did. "Oh no! So sorry. We can't sell it to you for that. We messed up.!" Nalley Lexus IS why used car dealers have bad reputations.

Tanis Williams

11 de nov. de 2015

Took my car on time and was done in an hour. Love taking my car there.

Yvonne Hunter

10 de nov. de 2015

Go serviceson repairing car. It was done in two days. They loan me a car over night while my car was getting repaired.

Eric Russell

9 de nov. de 2015

Customer service was great! Chad helped me out more than he had too. Very much appreciated it. The repairs took a little longer than I expected for new tires, but it all went well.

Kellea Jeffrey

9 de nov. de 2015

We recently bought a car at Nalley Lexus and our sales rep-Olin was FANTASTIC! The process was very efficient and service was superb!

Earnest Mitchel

9 de nov. de 2015

My sales person (Daniela Brand) did an exceptional job finding me the right vehicle, However, when I purchased the Lexus LS460 it was raining heavily, so I didn't notice the scratches on the front and back hood. Daniela told me to bring it in and they will take care of it. Earnest

Michael Polansky

9 de nov. de 2015

Excellent service, people, and facilities, as always!! Always a pleasure for either service or buying experience. I always recommend Nalley to friends and associates.

A Martinez

8 de nov. de 2015

Good experience clean facilities friendly people great vehicle Been coming for years to get another lexus serviced they have been great to work with.

Prof

5 de nov. de 2015

A terrible, terrible (did I say "terrible?") experience! Five years ago, I bought my new ES 350 with a PLATINUM Extended Warranty (7 years). When I went for my service last week, not only did they refuse to honor it, they said that they had *no* record of it. I asked both the agent and his manager to check on that first, before we dealt with the other issues of honoring it. They did not. After arguing the point with them, I finally gave up and left. On the way back home, I called their sales department and spoke with the gentleman who had sold me the car. In less than five minutes he was able to confirm that I did indeed have the PLATINUM Extended Warranty and that it was still valid. I called the Service department immediately and left a message with the agent who first told me that there was no record of my extended warranty. He is yet to have the basic courtesy even to return my call. Given that the Service Department is right next to the Sales Department in the same facility, I have to wonder at the incredible level of incompetence that exists in the Service department. Perhaps even worse, I have to wonder at the incredible disregard for customers that exists there. Given that my car is more than four years old, there is the potential for me to make a $40-50K purchase soon. So, they blew that because of their incompetence, a $300 decision, and a couldn't-care-less attitude. I haven't even gone into the technical details of their objection. The above will suffice to justify my rating.Update: After the bad review I wrote (see below), a manager contacted me. When I spoke with him, it turned out to be a misunderstanding. He was actually from another dealership, nothing to do with Nalley or Lexus.. But, he was so helpful that he offered to call someone he knew at Nalley Lexus, and very graciously did so. After a few days, a manager from Nalley called me, noted some information, and said he would call me back soon. That was almost a month ago, and he has not bothered to call. So, Nalley has compounded an epic fail in their physical location with an epic fail in service over the telephone!

hsv2015

2 de nov. de 2015

A BIG THANK you to Megan and Robert!!! I had run across a pre-owned Cayenne at Nalley after a 6-month search using the Internet. Megan was my first point of contact. Fantastic interaction! She answered my questions, and took the initiative on some items in great anticipation of my follow-up questions. Sales experience was great and smooth! Robert was a blast to meet and handle the financial side of the process! Thank you, Nalley Lexus, for having these two (2) individuals on your team!!

jree11

2 de nov. de 2015

I bought my ES350 at Nalley Galleria and everyone worked hard to make sure I was able to get into the car I wanted. Much appreciated!

Gerald Redmond

31 de oct. de 2015

When arriving for maintenance service, I mentioned two small matters needing attnetion. after paying over $500, neither of the items I related were even looked at.Oddly, for the first time in many visits, they didn;t even wash the car, although the invoice said they did.This type of inattention makes me concerned about the mechanical work they are doing.and charging premium rates for. Maybe I need to find a new service vendor.

Geoffrey Broocker

31 de oct. de 2015

Nalley Lexus Smyrna offers great opportunities for service appointments online. Cassidy Lang was my service agent and he is always straightforward, pleasant, and effective. Although this was only a maintenance service, the car was returned on time and clean.

Buzz Brazelton

29 de oct. de 2015

This was just a 6 month servicing and it was quick and efficient.

Diane Lancour

29 de oct. de 2015

From the moment I walked in the dealership to delivery of my car, the experience was excellent. I had my last Lexus for almost 18 years? The transmission went out and I decided it was time for something newer. I donated the car. For the new car, I was looking for a used ES350. Nalley did not have the color I wanted on the lot. I keep my cars for many years so I didn't want to settle on a different color. Salesman, Brian B., searched for the exact one I was looking for and found it. Since my car was gone, He gave me a loaner car until they could get my car delivered. Now that is great customer service. Thank you

John Castro

28 de oct. de 2015

My Lexus is 12 tears old and looks and rides like almost new. I credit your Service Department and Dwayne Lee for this.

Sarah Pope

28 de oct. de 2015

Friendly people plus quality service equal great experience!

Brent Bailey

27 de oct. de 2015

Dwain Lee is the best service advisor. Extremely nice and knowledgable!

Billie Greenberg

23 de oct. de 2015

Excellent in every way..always a pleasure to come here

Elle B

23 de oct. de 2015

Thank you Nalley Lexus of Smyrna for the excellent service I received when buying my 330 Lexus LS. It's a great car and the service I received was the cream of the crop. Thanks again!!!!Proud Lexus owner.

NEG

23 de oct. de 2015

I took my ES 350 to Nalley Lexus Galleria after receiving an outrageous quote from another Lexus service department. I was greeted by a friendly young man in the service area first and then introduced to Sheila, whom I had spoken to on the phone to schedule my appointment. She was so nice and professional and promised me I would be out of there in an hour and a half when I told her I had a funeral to attend at noon. Not only was I out and on my way as promised but I also saved over $200 from what I had been quoted for a regular 15K service at the other service department. It was a pleasure to do business with Sheila. I knew I was being treated fairly and as another reviewer stated, "they are trustworthy and professional."Thanks Sheila!

Natalia Hartley

21 de oct. de 2015

Purchased ES 350. Chib and all the staff were great.

Kaiser Edmond

20 de oct. de 2015

Outstanding service as usual. Always enjoy my visit to Nalley.

Jeanne Ward

17 de oct. de 2015

I had a wonderful experience at Nalley Lexus Smyrna

Rebekahj

17 de oct. de 2015

My advisor, Chris Wells is such a fine person. He is always honest about everything. At Lexus they do what is needed and don't add extra things. The service manager, Jamie Latham, is such a caring, honest young man. There was a concern about work done and Jamie took care of it right away. I have been a customer since 2009 and look forward to many years with them. Thank you Chris and Jamie for being people of fine character and doing such a fine job.

Darra

15 de oct. de 2015

I received excellent service ! Advisor Chad Bonner was great he explained to me in detail what repairs were necessary in a friendly way and he made sure he kept me updated during the time my car was being repaired

madcindy

15 de oct. de 2015

Kenneth is the reason I have used your service center for so long. He is also the reason that we bought another car from your dealership. I'm not sure why you terminated him, but you lost one of your best employees.

Mark

14 de oct. de 2015

I purchased a new 2016 Lexus GX 460 with the Internet Sales Manager. The negotiation and sales process was handled remotely and was great. There was never pressure and I felt like I was treated fairly and received a fair price. All emails and phone calls were returned quickly. I was greeted nicely at Nalley when I arrived for delivery. All of the details and options had been added exactly as we negotiated. The delivery process was rushed but it was handled to my satisfaction.

Suzanne

13 de oct. de 2015

They made car buying easy. My husband and I have bought 5 new cars from this dealership. That should tell it all.

Elbert Hutton

13 de oct. de 2015

The service they provided was excellent! nkfjdqnnxNXNQ[ooqhniocowoicio

Charles Byrd

13 de oct. de 2015

As a long time Lexus Owner, I have always received excellent service. The customer waiting areas are very comfortable. The service for my car was completed in a timely manner. The service rep kept me informed.

mkcapd32

13 de oct. de 2015

After an exhausting 2 1/2 months of searching all around the southeast for the vehicle I was looking for, I found a BMW X5 at Nalley Lexus. Who would have thought that? My first point of contact over the phone was Larry Bassett. He and I immediately hit it off. I had already done a tremendous amount of research so I knew what I wanted and the price I was looking for. Initially, it was out of my comfortable range but long story short, they met my price and all that was needed were the formalities on site. When I went in, I was very pleased with the facilities but even more so, my BMW. I had already secured financing beforehand, so I thought that would have alleviated some waiting time. Not so. I actually waited approximately 1 hour longer than anticipated. They even tried to finance me with Lexus Credit by giving me the same rate as my institution. I told them beforehand that I would consider it had they come down on price, but that didn't happen. Needless to say, I caught it by reading over the documentation and told them that I was sticking with my own financing. Once that was corrected, I was in & out of finance within 10 minutes. As far as Larry Bassett is concerned, he was professional and easy to work with. In conclusion, If I were ever to get a Lexus, I'd give Nalley Lexus a go at it. Very nice facilities and Larry is a good man!!.

Carolyn H. Mills

12 de oct. de 2015

I was very well pleased with the service and the length of time it took to make the repairs. Thank you. Carolyn H. Mills

Robert Hamby

12 de oct. de 2015

Purchased a Lexus Certified 2013 LS460L. Vehicle appears to be in great shape. Salesman did a very good job of assisting me in every way. He either was able to answer all my questions or get the answers to all my question. I never felt like he was evading the questions. Very polite and helpful.All went very well except it still takes way too long to buy a car and do all the paper work even when you pay cash.

Kethwi

8 de oct. de 2015

This service was for normal 25k maintenance. Every 5,000 I take my car in for service and after EVERY appointment I get a call from them. I have asked to have my name removed from the calling list, but they can't seem to get that done. I don't have a problem with the service or the facility. If I did, they would hear from me. I just get too many phone calls.

Dollie Mosley

7 de oct. de 2015

Kenneth ford was very professional. I enjoy working with him.

Wilma Williams

6 de oct. de 2015

Outstanding service was provided in a timely manner. Service rep was very courteous and professional.

Shan70

6 de oct. de 2015

Mr. Bassett was very courteous throughout the whole buying process. He took his time to answer all of my questions and made sure that I didn't leave the dealership without explaining the important features of my new car. I felt comfortable that I was getting a good deal. I would definitely recommend him to a friend.

Robert Bacon Iii

5 de oct. de 2015

Service, facilities and process was great and very quick. Only negative was cleaning of car. Only outside and front seats cleaned, nothing down in back seats or windows.

Brian S.

5 de oct. de 2015

I cant express my satisfaction working with Chad Douglas. I had been searching for a Lexus for several months; researching different models, comparing the changings in the year of the vehicle, and most importantly looking for the best deal! I had my doubts about talking to a Sales Associate about what car to buy, as I didnt want to be pushed toward a certain vehicle or convinced of their opinion. Chad not only remained very patient throughout our purchase but he had all the answers to questions we had about the different models. Chad never gave me the impression he was trying to sell me anything, he always seemed concern if I was happy with the choices in the year, make and model we were looking at. Chad was quick to response to phone calls or answer any time I had called. Lastly, Chad never quoted an unfair price. I was stubborn and followed his offers by calling other dealerships but Chad and the team at Nalley Lexus Galleria in Smyrna gave us a great price other dealers hardly wanted to match.

Alfred Lurey

3 de oct. de 2015

I was very pleased with my experience in having my car serviced.

James Blackmon

2 de oct. de 2015

Great Service, I did not have to wait very long at all. As soon as I arrive, the service agent was ready to service my car.

Stanley Pierce

1 de oct. de 2015

Very good service. Ms. Heather Garner was very nice

Judy Wells

1 de oct. de 2015

Dwayne Lee is one of the best assets you have! He bends over backward for his customers. I really like working with him

John Curtis

30 de sep. de 2015

The sales representative and the financial people were easy to work with and very accommodating. The facilities were very comfortable. The woman at the desk greeted us warmly. We couldn't have asked for more.

David Reardon

29 de sep. de 2015

Very professional, kept informed Facility was state of the art and spotless

Johnny Lawson

29 de sep. de 2015

Service was phenomenal, spectacular, awesome, fast, professional

O. Harris

28 de sep. de 2015

Sitting in for Cassidy, Chris did a fine job. And the Master Technician Chris Readman, as always, did his usual outstanding work & even spoke with me because he knows I am a car freak.

Joe Cash

26 de sep. de 2015

I was in Atlanta for only two days. Was able to call Nally get an appointment for the next morning. I kept the appointment, got immediate response and work was completed within 2 hours. Great, responsive service. Joe Cash

Bebe Bryan

25 de sep. de 2015

Extraordinary- in one simple word describes all my experiences with Nalley Lexus. Sales, finance and service all are so very organized that all becomes an easy fluid process... My most recent experience is car number 2 with Nalley Lexus...and, quite frankly, they have found a customer for life... Thank you all for making things so seamless and comfortable.

Maria Celestine

24 de sep. de 2015

I have been in and out of Cobb Galleria Lexus dealership several times in the past year. They have treated me with excellent service and great communication. The mechanics are very honest and helpful....

Al F

23 de sep. de 2015

As always Duane provided me with highly competent, excellent service. Repairs were well done and the dealer facilities are second to none. Very pleased with my experience.

Lloyd Moffett

22 de sep. de 2015

Drove from a New Orleans Suburb to Atlanta. Very nice and professional. Would travel the 400+ miles again for the excellent value and service

Kenneth Carter

22 de sep. de 2015

It was a awesome experience,everybody treated so nice.

Takeysha P.

21 de sep. de 2015

I had been looking online for a 2010-2013 Acura TL that was black with the technology package for over a year. I was very hesitant on visiting a dealership as I simply didn't want to deal with the back and forth with a salesmen. Further, I am a single women and there are so many horror stories that women encounter when they proceed to purchase a new vehicle. Lastly, this was my 1st time purchasing a vehicle alone so the thought of buying a vehicle was much more intimidating. Yet, I knew it was time to move forward with car shopping in July 2015 as my current vehicle is older and I needed something more dependable. After dealing with Mr. Doby, I can honestly say that purchasing my Acura was a breeze. He was honest, professional, understanding, and knowledgeable. Most importantly he was not pushy or overbearing which I really appreciated. Even after the vehicle was purchased, he was very responsive on getting a minor issue resolved. I stopped by for an oil change recently and just to say hello. Once again, Mr. Doby made sure I was happy with my routine oil change. Mr. Doby and the staff at Nalley Lexus Galleria by far have exceeded my expectations. The level of customer service and professionalism with anyone that I have encountered at Nalley Lexus Galleria has been outstanding. I would highly recommend anyone in the market for a new vehicle to stop by to see Mr. Doby.

Chang Oh

17 de sep. de 2015

Their service has been great and we moved to far less than 2hours, we definitely visited nalley lexus and got service. My consultant and manager with all employees are very nice.

Chirper

17 de sep. de 2015

We had been looking for a used Chevy Tahoe ('08) for some time. We found one we liked at Nalley Lexus on www.autotrader.com. Called and had the good fortune of dealing with Lawrence Doby. Lawrence was very professional to deal with. Once we negotiated a deal, the car had an outstanding issue. Lawrence took care of it quickly and professionally. It would be our pleasure to deal with him again (and Nalley Lexus), and to recommend him to friends and family.

Bob C.

16 de sep. de 2015

I bought my first Lexus from Nalley Lexus and I found the entire staff to be very professional and courteous. I was fortunate to be able to work with Chad Douglas who was very knowledgable and took the time necessary to answer all my questions. He made the entire buying process run smoothly and made the experience pleasant. I would recommend Nalley Lexus and Chad to my friends and family.

Sherilyn Parker

15 de sep. de 2015

The Service Advisor with whom I worked, Juan Hernandez, was very professional and made sure all my questions/concerns were answered. This location has wonderful facilities available to their guests/customers that waiting for service to be performed is always a pleasure. This location was the only one that did any service/work on my previous 2007 Lexus ES350 and I bought my new 2015 Lexus RX350 Sport from this dealership.

Steve Shepherd

15 de sep. de 2015

Pending service was intimidating due to the preventative items to be done. I love my pebble Beach SC430 and want to give it excellent care...regardless of the age/milage, Chris Cobb's team never cease to provide the thorough care and attention to detail one hopes to receive!

leebo19633

5 de sep. de 2015

My first time purchasing a Lexus or visiting Nalley Lexus. Purchased a 2015 Lexus RC 350 and thought the entire process was conduct with the utmost of professionalism and fairness. My sales and leasing consultant Chad Douglas and the finance manager Larry Guarcello were both a pleasure. In my quest to purchase a car I visited with many dealerships and met many sales representatives and managers. Even people I weren't working with on my deal stopped and took the time to say hi, chat or see if there was anything they could do for me. I didn't meet anyone from management during my visit, but it appears they run a first class operation.

denmeadebear

17 de ago. de 2015

I have only had my 2013 Lexus GS 350 since March of 2015 but I have to say Tim always is willing to go beyond the call to assist in any service issues. I interacted with Tim at a prior dealership and he was always a professional taking time to listen and come to a solution. Tim is an asset to your store! Sincerely, Bill Chittick

brandie

16 de ago. de 2015

I had an unpleasant experience as neither the product or service initially met my expectations. However, Bill was very attentive and quickly remedied the concerns brought forward. His professionalism and willingness to efficiently handle the issues I had more than made up for the problems experienced on the front end. Anybody can sell a car, but the Nalley team led by Bill Waibel really demonstrated superior customer service.

Stacy M

11 de ago. de 2015

I had a issue with service to my tires where I had to come back twice to Nalley Lexus and also sent to other shop. While at the other shop they discovered two another issue with my car. I went back to Nalley and spoke with Chris Cobb. He listened to my concerns, took the time to go over my repair history, had my car reinspected and not only fixed the issues but at no cost to me. This is customer service and satisfaction at it's best! He renewed my truth and faith in this service department.My appreciation to Steve who stayed and personally handled the repair.

Chattanooga Jim

9 de ago. de 2015

I have been trying for over 1 1/2 years to get a refund on an extended warranty I purchased through Nalley. They ignore it!

pbwalk

8 de ago. de 2015

Bryan was extremely pleasant and informative. Very high sense of urgency; all work and a car wash were completed before I could finish a short conference call. Everyone seemed nice. Awesome waiting area!

Psampat

6 de ago. de 2015

I wasn't just a sale she tried to close. Daniela was amazing working with me and my father to close the deal. I went to a Lexus dealership before my appointment here and left feeling really let down. Can't say enough nice things about working with her. Thank you for all your help purchasing my first Lexus. So grateful I got to work with her.

Jonquil Lady

3 de ago. de 2015

We highly recommend Rick Hughes when you are buying a car. He kept looking for the "right car" for us until we test drove and purchased our car. He went above and beyond to make us happy!

Jennieheo

21 de jul. de 2015

Lauren doesn't give you the typical car buying experience. She's very professional and patient. It was the best car buying experience ever. She try to sell us on anything we didn't need. The dealership didn't have exactly what we wanted so they ordered it from a different dealership and we picked it up a week later. I highly recommend Lauren for anyone's future Lexus car needs.

Dwhite20

21 de jul. de 2015

I have a 2007 Lexus that has over 120,000 miles so I've visited my Lexus dealerships before for a service. This was one of my best experiences with a service rep to date. Jennifer was lovely to work with (always had a smile on her face) and worked so well her other clients as well. Honestly the whole atmosphere of the dealership was great. Even the guy working the coffee station was great! I'm currently living in the area, but (as you can probably tell by my mileage) I travel quite a bit. Whenever I'm home and I need my car serviced, I'll be going to this one for sure.

ROSILU

17 de jul. de 2015

AS USUAL, I HAD A VERY GOOD EXPERIENCE AT LEXUS ON COBB PKWY, SMYRNA. MY ADVISOR IS JENNIFER, FRIENDLY AND COMPETENT AND ALL MY CAR NEEDS WERE TAKEN CARE OF WITH SPEED AND A SMILE AND PLEASANT CHAT. ROSI FIEDOTIN

Lexus_ownerAtl

16 de jul. de 2015

Was referred by Lexus customer service due to my brakes not working, which Lexus said could be associated to an old service campaign from 2011. When I arrived and informed my service advisor, Dallas, that I was referred by Lexus and will have a case manager assigned, he went to get the service department foreman. So I'm thinking "wow, how helpful"..that was until the service foreman, Steve Jarrell, approached me and said there was no way that Lexus would cover my service because my brake pads could have been from a non-Lexus manufacturer. Keep in mind that at this point my car hadn't even been looked at. I told them how I was using my emergency brake and downshifting to stop, I'd driven from North Decatur to Smyrna, thinking I would get superb service. Well, not so much. After looking at my car, Steve returned with an invoice, we reviewed the service needed line-by-line and the cost of repair, $2300, for my brake system. He then said I could pay for it or leave with my car as is. I implored that I didn't feel that it was safe to drive and also informed him of the conversation I had with Lexus advising that I use a loaner and leave my car until a Lexus case manager had reviewed, which I was advised would take 2 business days. I even went so far as to pass him my phone to speak with the Lexus Customer Service rep who was helping me. He quickly said there were no loaners available, even though both myself and Lexus confirmed availability when I scheduled the appointment. Steve then picked up his cell phone and told a repair tech to put the wheels back on my car and pull it around. 5 or 10 minutes later my car was back in the front, which had been washed, but still in th same mechanical condition. My service advisor, Dallas, returned and said he just needed to print out the list of repairs needed, and I could be on my way. So he hands me the invoice, I sign and go, while thinking about calling Lexus of South Atlanta in search of a loaner vehicle. At this point, I'm driving my luxury Lexus IS250 like I'm a modern-day Fred Flinstone, talking on the phone while downshifting and emergency braking to make sure I don't hit anything/anyone in front of me. I'm thinking 'this can't be right' *scratches head* finally I pull over and take another look at my invoice for repairs.....And see a new line of text that was not on the original invoice, that I reviewed with Steve Jarrell, which says "DO NOT DRIVE CAR!" Are you kidding me?So these people literally allowed me to leave in a car with no brakes...NONE..they patted me on the back and held the door open, even washed my car and pulled it around, while I'm basically looking like someone stole my lunch money, all so they could try to cover their bullying behinds and not be held liable if I killed myself or someone else. Classy.After driving another 10 miles, I made it to the other dealer, Lexus of S.Atlanta, where I waited about 5 mins for them to pull up a loaner, and send me on my way. SAFELY. As for Nalley Lexus Galleria, I will NEVER go back there...and I will absolutely NOT be referring anyone that I care about to them. I left a message with the service manager, Chris, but for some reason, I'm less than confident that I'll be hearing from him. End of story.

OttosMom

10 de jul. de 2015

Lauren made my car buying experience a fantastic one! She was very friendly, not pushy, and really listened to my needs. She took the time to show me every detail of my car, and even went so far as to ordering a 2nd video game controller for the rear entertainment system I had installed - a life saver for keeping my 2 small kids from fighting over the single one that came with the system!

Kristi

9 de jul. de 2015

We bought our Lexus about a year ago and absolutely love it! As I've taken it back to Nalley Lexus Galleria for the check-ups and oil changes, I have worked with Kenneth Ford who is always a pleasure. He makes sure my car is in the work area quickly and gets back to me as soon as it is ready. The waiting area is very relaxing with coffee and snacks too!

Holly

6 de jul. de 2015

I purchased my new NX 300h on Tuesday. On Wednesday, I drove my new car home to visit family in the Atlanta area. Unfortunately, another motorist had blown a tire on I-285, and my brand new car also fell victim to their blown tire. After arriving at my destination and checking for damage, I realized my fog light was torn up. I called the dealership to see if they could fit me in on Thursday (prior to a holiday weekend) for repairs, and they offered me a 7:30 appointment. After reviewing the damage, my service advisor, Brian, gave me the great news that my car did not require body repair but only a new fog light. I was so relieved! One part had to be shipped from Florida, so my car wouldn't be ready until Friday. Even though I did not purchase my car through Nalley, they were incredibly accommodating and offered me a loaner to allow me to enjoy my visit with family. I picked my car up on Friday, and it was perfectly good as new! Everyone I dealt with during my unexpected ordeal was attentive and devoted to my needs even though they were simultaneously servicing dozens of clients.

Pharmacist Greg! Proud owner of RX 350

6 de jul. de 2015

I have purchased and leased from this dealership. In addition I have had many routine service visits, required repairs, some of which have been covered under warranty. Their have never been any disputes regarding covered repairs. In addition, I have access to snacks, beverages, and internet service. I'm regularly updated on repairs and if extended repairs are needed a courtesy vehicle is provided whenever needed. I highly recommend Randy Autrey if you're interested in the lease or purchase of a vehicle. He lets the vehicle sell itself. There are never any high pressure tactics. Nalley = Family. Would not go anywhere else.

Vonnie

28 de jun. de 2015

Demond Morris was very thorough in demonstrating and educating us on the Lexus 350. He was very knowledgable and courteous. We went in only to test drive as we were trying to decide on the Buick Encore, GMC Terrain, Lincoln MKC and the Lexus. I was clearly a General Motors person and not a fan of foreign cars. However, after test driving and experiencing the luxury and ride of a Lexus, I had to rethink foreign. . It was the lease option that then finalized the deal as we walked out the door leaving my 2002 Envoy with 184,400 miles.

RX350 Driver

25 de jun. de 2015

Durrell Blackmon was a very mannerly and knowledgeable sales rep. It was great to work with him!Also had a great experience in the service department with Kenneth!

"Jimmy J"

24 de jun. de 2015

I was treated with professional courtesy.A courtesy vehicle was provided for my convenience.My service representative called timely when the vehicle was repaired and readily dispatched payment and vehicle transfer .

Chaseme1

24 de jun. de 2015

From start to for finish was a fabulous experience. Ross offered me the deal I wanted and Lauren was an absolute joy to work with. Very knowledgeable, courteous and great personality. Bill made the financial portion part seamless. I'm really thankful for the whole experience. I couldn't asked for a better team effort. I will definitely be a repeat customer.

Russ Z

23 de jun. de 2015

I purchased a used (non-Lexus) SUV that the dealership had in its inventory. After some of the typical back and forth on price (wanted to negotiate up front to avoid wasting anyone's time if we were too far apart) via e-mail, I headed over to the dealership. The SUV was parked out front in the shade and the salesperson gave me the keys to do my own initial inspection. Afterwards, I took a test drive of the vehicle with the salesperson. Had a good test drive and there was no 'high pressure' sales pitch. The test drive went fine and while I was interested in purchasing the vehicle I wanted to have a pre-purchase inspection done. SInce both the salesperson and the sales manager had stated that there were no issues with the vehicle - they were very open to allowing me to have the inspection done before finalizing the sale. The independent inspection confirmed what they said. Additionally, I had a vehicle that was over 10 years old but in good shape that I was considering either trading or selling myself. I almost did not have them look at it/value it but figured why not. I shared with them what my other best offer to date had been. I was pleasantly surprised when they came back with a trade-value a little above my best offer. Overall, the whole experience was much better than I had expected and better than at other dealerships. Kudos to them.

sports,luxury

23 de jun. de 2015

Tyler Thompson is a wonderful asset to the dealership. He is personable, knowledgeable and very professional. He communicated clearly and did exactly as he said he would do. He kept me informed via text and email. My car performs well and is 100% because of the excellent workmanship in the service department at Nalley Galleria which has maintained my 2013 GS 350.

Heather G.

22 de jun. de 2015

I recently purchased a certified a 2012 pre-owned Lexus RX350 from Nalley Lexus Smyrna and I can't say enough about how wonderful the experience was for me. I traded in my Lexus RX330 and got the car of my dreams thanks to the wonderful sales department. Additionally, I've had a few service visits and the one person I highly recommend is Chris Wells. His primary focus is the customer and he always answers his phone or calls back within in an hour or even sooner. Because of Chris Wells, the sales department and Pam Tavernier in the accounting department, I'm a Nalley Lexus Smyrna customer for life! They get 10 stars from me! Do yourself a favor and go check them out - you will be so thankful like me!

Happy lexus owner

22 de jun. de 2015

I started my search for a Lexus 570 on the Internet. I contacted Nalley Lexus by email and within minutes received a response from an representative with the dealership. All of the people I dealt with at Nalley-Galleria were very friendly and knowledgable and helped to make the purchase of my Lexus 570 seamless. I will definitely recommend them to all my friends.

Mkay

21 de jun. de 2015

Karl and Larry did a fabulous job of making our purchase transaction of a new RX 350 very pleasurable! Wehaggled a little bit on price with karl, who is very gracious and accommodating, and at the end of the day we got a fabulous deal, with superlative customer service and attention to detail!

adasio14

20 de jun. de 2015

Shopping for our two recent cars (Used 2013 Toyota Highlander Limited and brand new 2015 Lexus ES350) at Nalley Lexus Galleria was a great experience. On both occasions, one week apart from purchase dates for both cars, first the Highlander and then the Lexus, we worked exclusively with Pedro. A great guy to work with, very knowledgable, a good listener, and recommends the best options to make your car shopping transparent and anxiety free. He patiently worked with and make sure we got the best price possible, which for us address the primary stress point the negotiation and haggling of price. I 100% recommend visiting this dealership and ask for Pedro for your next car purchase. They have a huge car selection with all price points and configurations to cater to your needs. And of course, the very friendly and easy to work with finance guy, Larry, made closing the deal effortless.

dr.d123

20 de jun. de 2015

We recently bought a pre-owned car from this dealership and we exclusively worked with Pedro. When my wife first went in, they did not have the car she was looking for but when she left Pedro assured her that he would find the car for her. Pedro definitely delivered! A couple weeks later he found a car at another dealership and personally went there to pick it up. When we had concerns on the cleanliness he assured us the detailing team would make it look brand new. Since we needed a couple things done to the car he told us to leave it with them and when he got off the shift he would personally drop it at our house. Pedro made the car buying process an enjoyable one for us and he delivered on everything he promised. When we woke up he next morning, the car was as clean as a whistle and parked right in our driveway. We would highly recommend Pedro for anyone who would like a salesperson who is not pushy, professional and honest. We will for sure be buying our future cars from Pedro!

TNThomas

18 de jun. de 2015

Muhamed Njie is definitely among the best in the business when it comes to customer service. He goes the extra mile and helps makes the car buying experience a seamless and effortless one. Thank you for the service!

CDye

17 de jun. de 2015

Duane Lee has been my family's relationship manager since we purchased our 2000 Lexus GS 300 (still running like a top!). He has exceeded our expectations at every opportunity and completely become the face of what stellar service means to us where automobile maintenance/service/repair are concerned. We have found him to be honest, dependable, consistent and knowledgeable. I highly recommend Nalley Lexus Galleria, and Duane Lee in particular, for any maintenance/service/repair needs that you may have for your Lexus. You will not be disappointed.

PureGrace

17 de jun. de 2015

My sales professional Derrell Blackmon was awesome. He knew this was my 1st luxury vehicle purchase & he made sure I received the type of vehicle I wanted by asking, listening, and understanding my wants & needs but staying budget friendly. During the buying process Derrell was very adaptive to my decisiveness. He finally found a luxury automobile I will have for many years. I know I would definitely purchase another automobile from Derrell.

kimbo

16 de jun. de 2015

Everyone at this dealership was beyond friendly and went above and beyond for me. I came from out of state and they handled everything perfectly so there was absolutely nothing for me to worry or stress about. Everyone was able to clearly review the different options I had towards purchasing vs leasing the vehicle and helped me make the best decision for me without any pressure.

khan

13 de jun. de 2015

I should have also read the reviews before stepping into the dealership.bought a new nx200 t on the 6th of june and what was quoted on the phone was not presented on the sheet,I should have looked at the document thoroughly before signing the purchase document( Note:I compromised on the colour and the trade-in value of my car as i was told that i will get a good discount if i buy the car currently in their lot).I am also having issues with the built quality of the NX200t,personally felt my 2014 accord was way more good than this.The flap to take out the mirror came out within 3 hours of buying the car(was replaced with a new one by the sales person),there are scratches on the windshield and when i showed this to the sales rep i was asked if I or someone else scratched it up..dude why would some one shell around 40k and scratch the windshield of their car,this is my 3rd car n it never happened with the other cars i owned before.I was told the windshield will be replaced and i will be taken care of but i need to come next week(wow) also every time i went to the dealership i ended up waiting more than 2 hours(thanks for the Luxury VIP experience)if waiting for 2 hours is called VIP experience.Also the finance folks think as they are doing a favour by selling me the car.Two of my friends were also willing to buy lexus nx200...I am not recommending this dealer to them for sure

ecg

7 de jun. de 2015

Lauren Miller was incredible! She went above and beyond on everything she did for us. She truly made buying a car a pleasant experience. We had been to several dealerships looking for a car in a certain price range. When we walked in Nalley Lexus I knew it was going to be different! Lauren immediately made us feel at home. She was so warm and friendly, as well as being very knowledgeable and professional. When we left that day driving home I told my husband we werent looking anywhere else we were going to buy a car from Lauren, he felt the same way. She ended up finding us the perfect car! Everything she did was done with excellence. I would recommend Lauren to anyone... we love her! :)

andy d

4 de jun. de 2015

Everything was performed as promised and in a timely manner. Jennifer Rhodes was a pleasure to work with. Jennifer explained the work to be done, followed up on my questions, and promptly contacted me when the work was completed.

php

15 de may. de 2015

This review is my true experience dealing with sales person named Karl Magnusson. I went in looking for a pre-owned Lexus GS350. Karl was the person that was assigned to me. From the first 30 minutes, I could tell he didn't really care about what I thought, just simply put on a fake smile and try to push a car my way, which I was perfectly fine with, as that's in line with many sales people so I understand. When it got to talking the numbers, he was eagerly trying to shake my hand and get me to sign the paper, almost with a forcing attitude, but again with a fake smile on his face. I could tell he was getting very impatient. Again, I understand and was perfectly ok with it. What I'm writing about is what happened afterwards. I looked at the numbers and said I didn't agree with the sales price of the car, and let's talk some more. This is when Karl just exploded, grabbed the papers, threw it everywhere, marched right out of his office, and threw me my own car keys (I drove a car I wanted to trade in - a Porsche 911). This experience is a first for me. I've seen pretty horrible attitudes from BMW sales reps before, but non were near the degree of this one. I'm surprised to see this person getting great reviews, so I do really question the credibility of them. I do not want to talk the whole dealership down because of one person, but this Karl is one of a kind. I do wonder if I should talk to management of Nalley. I love Lexus cars and brand in general, so it is very disappointing to experience something like this, and makes one really hard to go back to that particular dealership.

Lisa Gresham

14 de may. de 2015

My husband and I arrived on your lot and we immediately were greeted by Mr. Muhamed Njie. Mr. Njie was very courteous and professional. We told him what I needs were and he immediately went to work in an attempt to get our business. After all was said and done, Mr. Njie obtained our business! We are pleased with our purchase and were fortunate to have chosen Nalley Lexus. Though our visit was great we do have two concerns. # 1- We were told because we purchased a Nalley Lexus were going to be given a 2 complimentary vehicle services at no charge. We do not have any paperwork or documents which could confirmed this promise. # 2- As we were finishing the loan paperwork to make the purchase of our vehicle, we were told our vehicle was going through a rigorous detailing. Upon first seeing our vehicle it appeared the detailing technician did a great job. Upon getting the vehicle home we noticed several unclean areas including a significant amount of hair on the roof located in the vehicle's rear interior passenger compartment.

elmer1

10 de may. de 2015

On May 5th 2015 I took our Lexus RX 355 to your dealership for service. I drove in with my appointment letter and was introduced to Shiela Foley, one of your Service Consultants. She and I talked, she thanked me for purchasing the vehicle from Nalley Lexus and for having it serviced there. During this conversation I asked how long it would take to rotate the tries and change the oil because I had an appointment with my Cardiologist. She advised me that it would take approximately one and one half hours. Shiela took my keys and I got a cup of coffee and sat down in the waiting room. One hour later, she came in and advised me that the work on my vehicle was complete and that I was ready to go. We handled the paper work and she walked me to my vehicle, gave me one of her business cards and advised me to call her if I had any questions concerning the Lexus. She then thanked me again for using the Nalley Service Department. I was so impressed with the way Shiela handled my visit and for the courtesy she showed me. She has some great customer service skills, she is very efficient and knowledgeable concerning how to handle customers and how to get their problems solved.Thanks to her, I will be using your Service Department for all service and repairs that I will need in the future. Employees like Shiela are the reason Nalley Lexus has so many return customers, both for service and sales.I really enjoyed my trip to Nalley Lexus, thanks to her.Elmer Prather

steve

3 de may. de 2015

Great experience. Internet sale was fast, comprehensive, exceptional, great price and very trustworthy. I would recommend Nalley Lexus Smyrna to anyone.

LDF

1 de may. de 2015

An outstanding dealership. Everyone is wonderful to deal with and they really aim to please.

Heather G.

1 de may. de 2015

My experience with Nalley Lexus Galleria was the best I've ever had! Thanks to Keenan Jones, Robert Collier, Eric Wilhoite and Jimmy King, I finally have my dream car and understand how everything works! Every person I had contact with went above and beyond my expectations and I would recommend this dealership to all my friends and family. Do yourself a favor and go check them out... I'm confident you will be extremely pleased with their excellent customer service - FIVE stars from me!!

Heather G.

1 de may. de 2015

This was by far the best car buying experience I've ever had! Because of Keenan, Mr. Collier, Eric Wilhoite and Jimmy King, I'm a Nalley Lexus customer for life! Everyone went above and beyond my expectations!

Linda

30 de abr. de 2015

I have been a Lexus owner for over 10 years and have bought all my RX's from Nalley. Dwaine Lee has been my service specialist the entire time I have owned my cars and I consider him family. He has taken care of me at every turn and I trust him, and his team, completely. That isn't uncommon at Nalley; I have never met anyone at this dealership that was not courteous, helpful, friendly and professional. I can't say enough positive things about this group of people and these cars. Can't imagine driving anything else.

SierraSunset

29 de abr. de 2015

Dwayne Lee and the service department delivered exceptional service, This was my first visit and I am very please and I would highly recommend Nalley Lexus to anyone. :)

Jan Livingston

28 de abr. de 2015

I purchased my car from a private owner in December & made an appointment to have the oil changed. Everyone was friendly & very helpful. Wonderful lounge for waiting, fast service, & on time. I will be returning for my next service. I would certainly refer friends & family to this dearlership.

Patricia Marietta

22 de abr. de 2015

Have never been disappointed in the service that I have received at Nally Lexus. Associates here are all helpful and friendly.

Chelsey Grife

22 de abr. de 2015

When shopping for a new Lexus I was fortunate enough to be connected to Mr. Michael Felices. His professionalism, respect, and customer service skills blew me away. Mr. Felices made me feel like his top customer. He responded very quickly to e-mails and calls as well as followed up with me often (but not too often). He honestly made my car shopping experience enjoyable. While he is great at sales, I never felt pressured. I honestly cannot brag about the service I received from Mr. Felices enough.

Jamie

20 de abr. de 2015

This is my second time purchasing from them! The sales staff were great and the Service department is great also. Great place to buy a Lexus.

Larry F.

15 de abr. de 2015

My previous car was a BMW, in fact my last two cars were. I was 'over' the dramas associated with owning a BMW and decided it was time for a change...and I was considering purchasing a hybrid. Although I am a 'car nut', trading in my car every 2-3 years, I never really gave Lexus much thought but there was a particular hybrid I was considering...the CT200h. I went online, did some research and contacted Nalley Lexus, the closest Lexus dealer to my home. I spoke with Internet Sales and then met with Heather Garner, the Internet Sales Manager. From the moment I entered the dealership there was an air of professionalism and focus on customer satisfaction that exceeded prior experiences when shopping for a car. Heather was personable, professional and knowledgeable about her product and everyone else I met was likewise...and I loved the car! I just purchased my new Lexus and I'm looking forward to driving my new car AND having Nalley Lexus Galleria as my dealership. If the service experience will be as good as the purchase experience was I will be back once the lease is up to be put right back into a Lexus...in part because i like the car but more so because I like the dealership!

ksampson

27 de mar. de 2015

It's interesting, Yelp paints a much different picture of this dealership. There are many low ratings. What is most interesting is that even though the general manager comments on each review, nothing seems to get better. The low reviews far outweigh the good. Unfortunately, I didn't read the reviews before I went to Nalley Lexus of Smyrna to buy a pre-owned Lexus. I spent 2 1/2 hours doing a test drive and giving them my financial information. The next day I received a phone call that the payment that I wanted, needed was going to work out. I was ecstatic. I imagined myself driving that car all day. After work, a long, tiring, day I then spent another 3 hours waiting, waiting, waiting only to find out that the payment was going to be $150 more than they had told me it would be. A $50 difference I could understand. Do they not know what they are doing. They finance cars all the time. Surely they had some idea that this was just not going to work. I mean, really. It was embarrassing. And then when I questioned them about it they acted like they really didn't care. I was furious. It was late, I was tired, and I did not realize the "promises" that they had made. Don't do it. Go somewhere else. In fact, go to Yelp. Read the reviews. You will get a much clearer view of how things really are.

Mizrudy

27 de mar. de 2015

Barron Driskell is a very professional sales associate and we thoroughly enjoyed working with him.We couldn't have asked for a better buying experience or a more tricked out ride! Love it!

Brand loyal

24 de mar. de 2015

We absolutely loved our salesman, Keenan Jones. From the minute we arrived he was friendly, knowledgeable, and just a pleasure to do business with. He was easy to get in touch with and kept us informed as well. This is our fourth vehicle purchased from this dealership and we couldn't be any happier with the car or our buying experience.

Sumbul57

11 de mar. de 2015

Lexus sent me a flyer saying they could give me a great deal....normally I would not have believed it, but Michael made it come true. He gave me a very fair deal and listened to what I wanted and put the perfect car at a fair price in front of me. It was a no brainer....excellent service, hope to stay a Lexus customer!

MMH

6 de mar. de 2015

Yesterday I had my Lexus services at Nalley Lexus. My service advisor, Chris Wells, met me as I was exiting my car. He knowledgably answered all of my questions, had my car serviced and washed and back to me in under the estimated wait time. It was a very pleasant experience and makes my life easier!

daleru

4 de mar. de 2015

We have used Jennifer to handle the service on our Lexus Automobiles for several years now. She is a true professional in her field. we always have an excellent & pleasant experience. We highly recommend her.daleru

Martha

22 de feb. de 2015

Recently purchased a 2012 Lexus LS 460 from Nalley Lexus. Everyone was extremely helpful especially the Manager, Eric Wilhoite, and the Salesman, Charles Nicholas. I would certainly recommend them and felt that I could trust what they were telling me about the used car I was interested in.

Gods Miracle 2012

18 de feb. de 2015

My husband and I recently decided that we wanted a new vehicle. We did our research and discovered that Nalley Lexus had the best price on the vehicle of choice. I emailed the dealership and we were contacted by Michael Felices. Michael was very courteous, knowledgeable, and his level of customer service was hard to match. We had lots of questions and Michael was able to answer all of them quickly and accurately. We made a last minute decision on Valentine's Day to drive to Nalley Lexus to meet face to face with Michael and work out a deal for the new vehicle. We were greeted warmly when we identified ourselves. Michael quickly went to work on all aspects of the transaction. We left Atlanta that day very satisfied and pleased with the level of service provided. We drove home in our new 2015 Lexus ES 350. I would definitely recommend that anyone who needs a vehicle to contact Michael.

robbinssj

18 de feb. de 2015

We wanted a Lexus. We did our research. We had our dealerships in the region identified. We went to several to look and typically received the "take it or leave it" approach AND here's the low-low offer we will give you for your trade-in, which isn't good when you drive 175 miles to look at cars. Not here. Every aspect of the purchase was excellent. Our salesman, Michael Felices: listened to what we wanted, was proactive with finding what we wanted, courteous, professional, and easy to work with. This is our first Lexus and when it comes time to get another one we will be back.

Lexus Family

17 de feb. de 2015

We just purchased our third vehicle from this dealership. We currently own an RX hybrid, an ES hybrid, and an LS. We love the products and the staff at this place.

brock5052

16 de feb. de 2015

I CAME TO THE DEALERSHIP TO LOOK AT THE CAR. I WAS INTRODUCE TO SALES MAN DEMOND. DEMOND TOOK ME ON A TEST DRIVE IN A ES 350. HE EXPLAINED EVERY ASPECT OF THE CAR. DEMOND WAS TOO KIND. HE SHOWED ME SHOW ROOM AND SERVICE AREA. BILL, THE FINANCIAL PERSON WENT THROUGH EVERY ITEM ON THE CONTRACT. I AM PLEASE TO BE PART OF THE LEXUS FAMILY.

Amanda Spears

10 de feb. de 2015

My husband and I bought a beautiful vehicle yesterday. It was my first time purchasing a car, so I had a lot of questions. Barron Driskell, our Sales Consultant, stayed after hours with us on both Saturday and Monday to ensure all our questions were answered and needs were met. Barron was absolutely exceptional! He went above and beyond to make sure we were happy. What I loved most is how attentive he was. If I had a question that he was unsure of, he made sure to find the answer right away. He pulled keys to many different vehicles without question- even in the rain. I am so appreciative of his service and the hospitality we received at Nalley Lexus Galleria. I am so happy we chose them and only them when researching/purchasing a vehicle. I highly recommend their store, and Barron!

T

9 de feb. de 2015

I came in and test drove the Lexus RX 350 and actually really like the vehicle a week ago. It took a while for us to get a rep. We had to go inside and look lost before someone attempted to help us. The lady apologized and said she would send someone out to us. While waiting for a rep we met Muhamed who was very friendly and energetic. Too bad he wasn't my sales rep because he seemed to be on top of things and very pleasurable and excited but he already had a customer. The sales rep that we finally got did not seem as if she was really interested in making a deal on it. She gave a quote and we asked her twice if they could go any lower and she kept saying no they couldn't. She never once went to go and check and never brought her manager in to negotiate the price. She went to make a copy then brought her manager in to meet us as we were leaving. Her manager gave us his card and said to call him if we needed to because sometimes the sales rep gets busy. I actually called Eric the "sales manager" on Friday 10:40am and was told by the secretary that he does not come in until 11am and she would transfer me to his voice mail. I said that would be fine and I left him a message asking him to contact me via email or call me. I left all my contact information & stated that I was currently out sick and was heading to the doctors office so I could be reached later on in the day or via email if I missed his call. I advised him that the sales rep Chante had emailed me that she worked on the numbers and that she would go over them with me and to either call her or reply to her email. I chose to reply to her email since I was sick and till this day I have still not received a follow-up email, acknowledgement email, or a return call from her or her manager and it has now been 4 days. I did finally receive a computerized text message asking me to call Chante, even though I left a voice mail to receive a return call from the manager. Not only was I sick and attempting to still handle business I was also inconvenienced. This is a true case of how poor customer service skills will make a customer no longer want to purchase something from a company. Some people do not believe in working for their commission check and I'm not going to do someone's job for them when I'm offering up my hard earned money to them. I even had to look up the carfax on the vehicle myself that I was told would be reviewed with me that same day to see if it was still under warranty. I only went to that dealership because my mom bought her Lexus there and said she had a good experience. I guess the sales rep/manager did not actually want to sale the vehicle after all. I am very big on customer service and am disappointed in the lack of follow up I have received from this company. I will continue to look else where to purchase my vehicle at a place who actually cares about potential customers.Then to top it off she emails me the same day I did this review and states that she has messages from me making appointments to come in to the dealership and speak with her as well as we spoke a few times. I would love to see the messages with that information attached to it because I have never made such appointments nor have I ever had a phone conversation with her. Then she closed with "Thanks alot for the bad review on dealer rater, when I did what I could to earn your business. If you have a change of heart please let me know. We still have that Lexus RX 350 that you are interested in....". This dealership is so unprofessional but at least she did apologize for her manager not calling back and may I add he still hasn't followed up. Call me old fashion but earning someone's business is responding to their emails and returning calls and providing excellent customer service.

LexusTimes3

4 de feb. de 2015

Recently had IS350C in for service. In several areas the service was excellent and almost above and beyond. One area where the top was loosing paint because of a rubbing in the trunk, I left a little disappointed. I think my expectations are too high when it comes to the care and maintenance of my 3 Lexus cars. Overall a good visit.

Cory

27 de ene. de 2015

My wife and I purchased a pre-owned vehicle from this dealer. Our sales rep was very nice, courteous, and professional as were all of the other staff that we met. I would highly recommend Nalley to anyone, it was a great experience and was well worth the trip!!

btsyachts

26 de ene. de 2015

I would like to say thanks to an exceptional Nalley employee who made a real difference to me and my family recently. After my daughter's 1999 Lexus 300RX failed to start, we had the car towed to your dealership on Sunday, I was pleasantly surprised when I received a call before 7:00 am on Monday to start the repair process. He directed me to Sheila Foley who worked quickly with the service team to diagnose the issue and suggest repairs. Sheila is pleasant, responsive, attentive, knowledgable and was genuinely concerned about helping us. Unfortunately, it did not make sense for me to make the repairs at the time, and after determining the car was drivable I arranged to have my daughter return to pick up the car. After agreeing to meet my daughter when she arrived to pick up the car, Sheila even called me personally that evening before she left work to make sure Teresa had made it safely back to home (over two hours away!) That phone call touched me deeply, and speaks volumes of her true character. It was important to me that customers know this took place, and most of all I wanted to say thanks to Sheila. THANK YOU!!

EChristopher

26 de ene. de 2015

Antonio was helpful and patient while we looked for our new car. We don't enjoy the car buying experience. It always ends up be a long, painful process and while we end up with the car we wanted, we're exhausted from the process. While our process was long (it was our fault for buying a car on a Saturday) it wasn't as painful as it usually is. Antonio was very knowledgeable and courteous, as was the sales manager Eric. Both answered all our questions and we feel we got a great deal. Nalley is a first class organization that really goes the extra mile when it comes to treating their customers right. We've owned Mercedes, Land Rovers, Audi's, Volvo's and none of them had the customer service of Nalley. I would recommend Antonio and Nalley to anyone in the market for a new or used car.

Kathy

20 de ene. de 2015

We went to Nalley Lexus Galleria to buy a pre-owned Lexus after our Lexus had been totaled in a wreck caused by a careless driver. My salesman, Randy Autrey was excellent. He showed us what was available in pre-owned certified but none of them were exactly what we wanted. We then started looking at new 2015 Lexus but we wanted a silver exterior with gray interior and found that combo was hard to find! Randy went out of his way to find the perfect car for us by doing a dealer trade with another dealership. We got the exact car we wanted with even more features than was expected. We feel we got a great deal and love our car, we couldn't be happier! We love Lexus as a brand, and plan on many more years dealing with Lexus Galletia. Randy was great in every way!

CindyR

13 de ene. de 2015

I give Nalley Five Stars. Miguel was VERY professional and made the experience pleasant.

Emitch421

12 de ene. de 2015

I bought my IS250 in December 2014, but wanted to hold off on the review until I experienced both the Sales and Service Department at Nalley Lexus Smyrna.. and I can honestly say Im definitely a 100% a Satisfied Customer. The Purchase: When I arrived at the Dealership, I was almost put off by not being immediately swarmed by a Car salesmen as I stepped out of my car, (Its shame how weve come to expect that behavior) but it was nice to browse the lot a bit on my own. When I walked inside I was immediately welcomed by the Receptionist and a Salesman was promptly paged. After a few minutes, I was greeted by Muhamed Nijie. He was extremely knowledgeable and pleasant. I truly appreciated his No pressure style. He along with Larry Guarcello (Business Mgr.) negotiated financing which was even better than the Pre-approved Financing I walked in the door with. As a single Lady, car buying can be a bit intimidating, but the Sales Team made me feel less like being in a Lions Den and more like working with a trusted family friend. Also I have to add, the excellent customer service has not ended since I drove off the lot. Mohamed has been awesome at following up a few times to ensure Ive been enjoying my new ride (2012 IS250) and making sure my tag transfer went smoothly. The Service Dept: About 3wks of blissful IS250 ownership my Tire Pressure sensor light came on and I realized I mustve missed that step of Kicking the Tires when I bought the car. So I booked an appt. online at Nalley Lexus Smyrna Service with Chris Wells. (Side note: Before booking the appt with Chris, I read several favorable reviews on Google.com specifically referencing his wonderful service.) After price shopping the major tire retailers the day before my appt I found the Dealerships prices were on average about $65.00 higher.. But because I read such great things, I decided to give it a go and glad I did! Once I pulled in, I was immediately greeted and escorted inside to have a Latte at the Cafe while I waited. Turns out the cause for the Tire Sensor was a nail jammed into the back Driver side tire, which would need to be replaced. Chris reviewed the same options I researched previously, but to my surprise without having to haggle, or arm-wrestle to get a deal, the price was the exact same as I found on the lowest Competitors site. So just as I was about to skip out, thinking I only needed one tire.. upon further inspection I actually need the front 2 tires replaced too. Ugh! Just when I was gearing up for the tears, I explained to Chris that I just bought the car and havent even made my 1st payment yet.. He said, Hold tight.. let me see what we can do. Well lets just say the Reviewers of Chris Wells certainly did not lie. He along with his Service Mgr. Chad Duncan worked with the Sales Dept and I rolled out with 2 brand new front tires at no cost!! Love, Love, Love these guys and Im looking forward working with Nalley Lexus Smyrna for ALL my maintenance needs to ensure I can keep Taking corners at 60mph!!

Lexus and Loving It

9 de ene. de 2015

I really do love my new Lexus ES 350. The more I drive it, the more I love driving it. By day three, I was really appreciating the Lexus driving experience.Heather was outstanding to work with. She is very personable and demonstrated the ability to adjust herself to me in order to meet my needs. She is a great listener, and she provided me with quite a bit of information so I could resolve any concerns I had. I have not purchased a vehicle since 2000, so I definitely was not aware of all of the new technology in vehicles today. She programmed my vehicle features, and she took the time to review my vehicle with me.Heather did not pressure me. She responded to all of my questions in a timely fashion. She referred me to different vehicle rating resources such as JD Power. She wanted me to be comfortable knowing that I would be selecting a high quality, highly rated vehicle.Robert is also very personable, open, and considerate. He really did take into account me as a person. I never felt like I was being categorized with others or compared to others. He worked out solutions just for me.I have not experienced the service area as of yet, but I am expecting another uniquely personable experience.I have had five wonderful Lexus driving days so far. I am looking forward to more.Purchase from this dealership. You will not be disappointed.

Robert

29 de dic. de 2014

Thanks go out to the outstanding team at Nalley Lexus Galleria for their great service. My Sales Consultant Horace McMillan was patient, well informed, and very professional. Manager Randy Toole made sure we got the deal done. The finance director Robert Collier was through and easy to work with. I also want to thank Allen Furlong for taking the time to explain in detail what had been done to the car in the service department. This dealership earned by business, they are simply outsatnding people to work with.

a Retired Guy.

25 de dic. de 2014

Yvette, the sales person, did a terrific job for us. Would consider buying another car from this dealer.

Cronanjc

23 de dic. de 2014

David is a professional - Hard working customer focussed, considerate, honest and a pleasure to work with in general. David has always taken care of me and more importantly - my car, which is why I return to Nalley Lexus of Marietta. - Jason C.

jst554

4 de dic. de 2014

Lauren Miller has for me completely changed the dreaded car buying hassle I used to feel.She turns it in to like you are chatting with a friend. None of the high pressure that makes me just want to leave. Yet at the same time being very informative of the vehicle I was interested in. She made the complete transaction seamless. When I arrived she had everything in order! And follows threw after the sale! Goes out of her way to make sure everything is perfect without being asked. And she actually walks you to the new vehicle and opens and closes the door for you. Made me feel very special. A true professional from beginning to end and beyond!! I would recommend that anyone interested in making a purchase ask for her for the best experience!Julie Thomas

Doctor Jerry

3 de dic. de 2014

I was treated fairly and with respect in a friendly way. No pushing. Never felt rushed and given a fair price for my trade-in.

Steve Shepherd

2 de dic. de 2014

It is rare to leave any car service facility with a $0.00 repair bill, but not only was my car looked over, the tire pressure was adjusted and a faulty bulb which had recently been changed was replaced. All of that AND a carwash...that is why I ONLY bring my beloved Lexus to Nalley.

New Lexus owner

1 de dic. de 2014

Everyone was courteous honest and willing to do a good deal.!!Antonio Herrera is a great salesperson ask to see him on your next visit to Nalley.

rsghiatti

25 de nov. de 2014

From Lauren's friendly smile when she first greets you when you walk into Nalley Lexus Galleria to the time you get in your car to drive away and shake hands, my wife and I never felt like we were at a dealership. Lauren "gets it"! She worked with her team to get the very best arrangement, whether it be the trade in value, price, payments, buy or lease option, etc. All the things most of us don't like to deal with when we visit a showroom. Trust me, this did not feel like one of those experiences whereby you felt pressured, not being heard, not getting a reasonable arrangement, etc. The service was smooth, prompt and attentive to detail. Excellent Service! I'd rate Lauren an 11 out of 10! Thank you Lauren for having one of the best car purchase experiences (over 15) in my time. Be sure to ask for Lauren Miller when you walk into Nalley Lexus Galleria for your friendly smile and great experience!

jmpel

21 de nov. de 2014

Great experience.Everyone very friendly.This was my 5th Lexus.Bill And Lauren were extremely helpful with information about the car.I would recommend this dealership aboe all others.

kjoiner

13 de nov. de 2014

My husband and I bought a used RX350 from Justin. Even though buying a vehicle can be an extremely stressful experience, Justin and the management team made it much easier with their friendliness and desire to do whatever possible to make the deal happen.I would highly recommend this dealership and Justin Smith.

Dave Porter

28 de oct. de 2014

We traveled 2.5 hours to purchase a 2015 ES 350 after a less than satisfactory experience with a local dealer. I decided to visit Nalley after speaking with Alex Tsankov in Internet Sales. He asked how Nalley could earn our business and I explained that I wanted a straightforward transaction and a reasonable price. He inquired about the features we wanted and then said that our car was on the lot and he was sure we could agree on terms. We were greeted warmly by the sales team and impressed by the vehicle selection. Alex took us directly to the car we wanted, allowed me to test drive the vehicle, gave us a tour of the dealership and its amenities then presented us with a reasonable offer. He remained polite and professional throughout the process as he explained the charges and answered any questions we had. We agreed on the price and met with the credit manager who offered us opportunities to further protect our investment which I declined and he was gracious and accepted the decision without any pressure. I had never enjoyed a car buying experience until I visited Nalley Lexus Galleria.

Everette

24 de oct. de 2014

Lauren made buying a Lexus very easy. She knew that we were coming and what kind of cars we wanted to see. She had actually sent a quote for a car that met our requirements. The car was a perfect fit. I loved it at first sight. Lauren never put any pressure on us to buy the car. She was truthful about the price. We explained how much we had to spend, and it was easy to make a deal! Nalley is a great place to buy a car!!!

RonK

23 de oct. de 2014

Everyone worked hard to make the buying process as good an experience as possible. Yvette and Bill were both great to work with. Have been a customer since 2002 and have always enjoyed being treated as one. Thanks.

Gordon.....Nalley Lexus Fan

21 de oct. de 2014

We just bought our sixth Lexus from Nalley Lexus. In all of our purchases, we have experienced nothing but the best. Salesman were all very professional and there was never any pressure in any of our transactions. Demond explained everything about the car and cheerfully answered any questions that we had for him. There are so many options on this GX460 that we plan on attending a class or two that are offered at Nalley. The service department is also great. Cars are always ready when promised. Love that they wash the car every time we're in for service. If you're waiting on the car, the lounge is so relaxing. If the service takes over a certain amount of time, the loaner car is a bonus. Since we have had five Lexus' before, we drove several other luxury cars and thought we wanted to switch but the others just couldn't compare. Thank you Nalley for a painless experience!

kvsm3

16 de oct. de 2014

I purchased a GX460 today from Nalley Lexus Smyrna. The smoothest and quickest transaction ever! I dealt with Heather over the internet for a few daysbefore finalizing on the car and the price that fit into my budget. Everything went smooth and quick! Heather was very professional and answered all my questions. A box of delicious chocolate cookies was icing on the cake as well, didn't expect that. Bill in financing went through the paperwork with ease and was out of there in minutes. I wish the other Nalley location was as professional as this one.I will definitely purchase my next Lexus from Heather. If I have friends and family that are looking for a Lexus, will recommend Nalley Lexus Smyrna, Heather, and Bill.

Amina Tejani

3 de oct. de 2014

I have been around a few Dealerships as we have always had Lexus. Although great cars, our previous dealership was not good on service side. We moved to Nalley Lexus Galleria and although I travel an hour and pass 2 dealerships to get here, the service is outstanding! We have always dealt with Tim Maginly who has gone out of his way to help us, but he is now promoted (well deserved!) and now my advisor is Cassidy, who is very good as well. I do feel that Nalley Lexus Galleria has a very positive aura and I do give a lot of credit to the service manager who has kept this wonderful culture in his dealership. I will continue to go there with all my cars and definitely recommend it to my family and friends!

Overbite

27 de sep. de 2014

I had a great experience at Nalley Lexus! I worked with Muhamed Njie and he went above and beyond to make sure my husband and I left happy. He put me in a brand new Lexus and that is not what I went to get. He was very nice and had a good sense of humor. I would highly recommend anyone that is looking for a Lexus ask for Muhamed. The other staff was equally nice. Larry in finance was very helpful as well. I will tell all my family and friends about his excellent customer service. He really came through for us! I only want to buy cars from Muhamed from now on, Thanks so much for everything Muhamed!!!??????

aricj05

27 de sep. de 2014

In purchasing a vehicle from Nalley Lexus, I worked with Roy Sammuel. Roy was patient and diligent throughout the process . He made the experience memorable.

A Jones

27 de sep. de 2014

I went to two other dealerships before coming to Nalley Lexus. It was at Nalley Lexus, where I met Roy Sammuel. Roy was extremely patient throughout the process of working with my dad and I on purchasing a car.

Jay Milburn

19 de sep. de 2014

I did not plan on buying a car today but Roy Samuel at Nalley Lexus Galleria made the experience a complete joy. Often times, buying a car is an extremely tense experience but Roy made it painless and quite enjoyable. The entire staff including Roy, Brian (Service), DeMario (Technology) & Randy (Sales Manager) were wonderful and very accommodating. I was even able to take part in a New Owner Orientation where I learned some cool tips and tricks about my car. After my experience today with Roy Samuel and Nalley Lexus Galleria, I can honestly say that I am "Lexus for Life!" Thank you so much Roy!!!

jmilburn77

18 de sep. de 2014

I did not plan on buying a car today but Roy Samuel at Nalley Lexus Galleria made the experience a complete joy. Often times, buying a car is an extremely tense experience but Roy made it painless and quite enjoyable. The entire staff including Roy, Brian (Service), DeMario (Technology) & Randy (Sales Manager) were wonderful and very accommodating. I was even able to take part in a New Owner Orientation where I learned some cool tips and tricks about my car. After my experience today with Roy Samuel and Nalley Lexus Galleria, I can honestly say that I am "Lexus for Life!" Thank you so much Roy!!!

gwatl

17 de sep. de 2014

Roy Samuel provided outstanding customer service in helping us find the car we were looking for.

ishop103

16 de sep. de 2014

My wife and I NEVER shop at a dealer because of all the horror stories we have heard. It was time to replace our old car and shopped for a very specific convertible. When we found it at Nalley, we were thrilled, except for the fact it was for sale at a dealer lot. We reached out via email first and Monica contacted us. She was patient and confident through the process and answered all our questions. We negotiated via email and phone, site unseen, from 400 miles away in another state. When we arrived, Monica was great to work with and everything we had agreed to was honored. We got the price we expected, a no hassle trade in, and a car that met all our expectations. Thanks Monica for showing us an honest and smooth dealer experience! We will be back.

tbyse

8 de sep. de 2014

Monica worked diligently to get me into a new car. She was very professional and courteous. Promote her immediately. She has what it takes to acquire repeat customers. My next car will come from Nalley Lexus. I am impressed.Army RetiredTammey Byse

LillianLibrarian

7 de sep. de 2014

The experience at Nalley Lexus was refreshing. Entering a dealership can be intimidating. Roy Samuel was welcoming, knowledge and honest. The entire process of purchasing the right vehicle for the best price was altogether quite pleasurable. I would recommend Roy and Nalley Lexus.

jen.adamo.brian

6 de sep. de 2014

Bought our car from him a few years back. Our best car buying experience to date! He was super nice and hope to do business with him again!

tanyaath

5 de sep. de 2014

I just leased my 3rd Lexus. Love Lexus service, people and cars. Nalley and Justin Smith do a great job! I would highly recommend both!

shashank_reddy

2 de sep. de 2014

He has lots of patience to deal with customers. He is the best in country. I would recommend him. I bought 20 cars so far with him as sales man and i know how he works. He is asset to any dealership.

lashantel

2 de sep. de 2014

I had a wonderful car buying experience at Nalley Lexus Galleria. I would like to personally thank Roy Samuel for his wonderful customer service. From the first day I walked on the lot he was very warm and inspiring. He made this car buying experience for me the best. Roy made me and my family feel like we were part of the Lexus family and not just a customer. His outlook on life is very positive and it was truly a blessing for me to meet such a wonderful individual. Excellent customer service is not something that is seen as much and I can definitely say Roy delivered that to me. I will definitely highly recommend Nalley Lexus to others and Roy Samuel as the preferred salesman.

Laquanda

2 de sep. de 2014

I had a wonderful car buying experience at Nalley Lexus Galleria. I would like to personally thank Roy Samuel for his wonderful customer service. From the first day I walked on the lot he was very warm and inspiring. He made this car buying experience for me the best. Roy made me and my family feel like we were part of the Lexus family and not just a customer. His outlook on life is very positive and it was truly a blessing for me to meet such a wonderful individual. Excellent customer service is not something that is seen as much and I can definitely say Roy delivered that to me. I will definitely highly recommend Nalley Lexus to others and Roy Samuel as the preferred salesman.

Parin Patel

31 de ago. de 2014

I purchased a certified pre owned 2009 Lexus gx470 4 months ago. since then i have been running around to the dealership to get the issue resolved. The car is great like all other Lexus i have owned but the service and experience i have been getting from the dealership is not at all good. They made a second spare key to this car which keeps on going out all the time, there is oil leaking out of my seats and they are not willing to fix it. for last two times they are giving me filthy dirty loaner cars and not fixing the problem. I have tried multiple times to get hold of the management but haven't been successful at all.

bradaigh.bleue

30 de ago. de 2014

Monica Haines made our experience easy and comfortable. We felt like old friends with Monica and Nalley Lexus Galleria, within the first few minutes. We have had many car buying experiences and after owning five BMW's this was our first experience with Lexus. Monica went out of her way and showed true concern for every question we had. Monica speaks fluent Lexus, she is very knowledgeable and made us at ease in the process. What an absolute delight after shopping with other dealers in the Atlanta market. After three month's of research and multiple sales interactions we met someone backed by a dealer who truly cares about the customer and the Lexus product. Monica Haines and the entire team at Nalley Lexus Galleria will always be our dealer of choice. We are happy ecstatic converts to the Lexus product...

jeanjet

29 de ago. de 2014

I had an excellent experience recently purchasing a pre-owed Lexus from Nalley Lexus in Smyrna. I had first visited a different large Lexus dealership in town where the salesperson I ended up with was lackluster at best, despite multiple visits and a clear desire to buy. After weeks of no action and no offer of assistance by that particular dealership, I looked at pre-owned car listings online. However, online listings don't do a very comprehensive job of describing car options so it's hard to know if the car is a match for what you want. So, I called Nalley and, instead of just waiting to be assigned to whomever was available, I asked to be put in touch with a salesperson able to provide detailed information about options available on different model years and resulting impact on pricing. I was referred to Justin Smith and we had a quick, to-the-point conversation about the options I did/did not want. He was very informed and exactly what I was looking for in a salesperson. I had done a lot of research on my own but he made suggestions that really added value to my car search criteria. Within minutes he sent me information on 2 cars that met my search criteria. I visited the dealership that weekend, was V E R Y happy with the price, low miles and overall condition of the car I was most interest in. I had the car independently inspected and purchased it 4 days after first speaking with Justin. The negotiation was completely streamlined with none of the haggling common to that process. I was completely pleased to have such a quick and positive conclusion to what had otherwise been a several month-long, frustrating car search.High marks to both Justin and NLS!

bking29997

29 de ago. de 2014

I did my due diligence and test drove several other vehicles from variety of manufactures, all fell flat after doing research on their products and reputation as a car companies. Monica took me out in the IS 350, ES 350 and the RX 350 all of them have the Lexus reputation for bullet proof reliability and the feeling that you are diving something you will want to drive, own, and be seen in.Monica understood that I didn't know what Lexus I wanted and she had the patience to take me out in all three vehicles and was very knowledgeable of their features and characteristics. I dislike car dealerships with every fiber of my being, I have always felt like they were out to get you with every step you took inside of the show room and service center. Nalley Lexus of Smyrna makes you feel like they care about you, your car and your wallet, and now it is somewhere I feel comfortable when I'm there. It's like I'm at my buddies house hanging out, as though I'm welcome to come back and watch some TV on that 12 foot screen they have in the break or watch them work on my car through the WALL OF GLASS of the garage. Consumer Reports listed my vehicle as the best you can purchase. I had the Carmax offer from my trade in and they met it. Truecar verified I received the best price for my purchase.Monica is the real deal as a personable sales consultant and I look forward to my next car purchase with her. Go see her and find out for yourself.

D.phan

25 de ago. de 2014

Great dealership with friendly salesman. Dealer has many good cars and prices, fast response and easy deal with. Salesman took care from A to Z. Can not ask for more !

Lexus 450

22 de ago. de 2014

If you want a friendly, knowledgeable, and patience sales associate, Tony Souphanh is the guy for you. I went to this dealership to purchase a new hybrid. While at the dealership I noticed that there were many unaccompanied female customers looking for cars. As a female I did not feel overwhelm or talked down to by Tony or his manager. They did not try to rush me into purchasing a vehicle. It took me a weekend to decide on my vehicle. I am glad I purchased my vehicle from this dealership now I have acquired several new friends at the Galleria dealership. I just adore my new car!

cabjones

21 de ago. de 2014

Great price, trade-in value, and friendly service. No information was left out.. I drove almost 500 miles to deal with Nalley and will be back again for my next new Lexus.

Trudy Kimbrough

19 de ago. de 2014

Dwayne Lee is AWESOME. Love taking my car to Nalley Lexus Galleria. I prefer very early morning appointments because it leaves the rest of my day free. I love that the first appointment is available at 07:00. I'm always met on arrival, Dwayne takes the time to ask if I have any concerns, and then it's off to get hot chocolate and sit in the quiet of the business facility. I really appreciate that too as I can be a bit of an early morning grump. Thank you, for the friendly service, and for the great care you take with my car!

Zelda

19 de ago. de 2014

This was my first car purchase through a dealership. Ive always heard, that as a woman, I need to cautious and/ or have a man with me to negotiate. Needless to say, walking in the dealership by myself, I was apprehensive and nervous. Demond Morris was extremely accommodating , comforting, and professional. He patiently listened to my requests regarding the type of vehicle I was looking for; and found the exact car that I dreamed of owning. From start to finish, the buying process was smooth, painless, and surprisingly quick and I have Demond to thank for that!

Marla Smith

18 de ago. de 2014

My first experience with Nalley Lexus was great! My service advisor Sheila was very responsive, courteous and a pleasure to deal with. I recently traded in my Audi for an IS350C. I always dealt with Jim Ellis and when I visited Nalley Lexus I quickly realized that there was no comparison. There is also no comparison on the quality of my new care either. So far, I'm very happy. And I would refer family to Nalley Lexus. They treat you like you are family when you walk in the door. LOVE my new car and my new service advisor. Thank you Sheila for such a pleasant experience!!

dyoung1911

14 de ago. de 2014

Approximately one week ago, I went into Nalley Lexus in Smyrna at approximately 6:30pm to look around. Prior to my visit I found myself interested in a certified pre-owned LS460. I was greeted by Roy Samuel, who was absolutely awesome. He was patient, honest and a true man of God. I appreciated that used sales manager Tony was very helpful to find me the perfect vehicle just for me. The staff was courteous, professional and very accommodating. I would without reservation, recommend Roy Samuel and the outstanding staff at Nalley Lexus in Smyrna.

Kim

11 de ago. de 2014

Dwayne Lee did an outstanding job, once again, taking care of my vehicle and me during the service. He is a credit to Nalley Lexus. It is always a pleasant experience. Pricey, but nice! Thanks

pwang1987

6 de ago. de 2014

I had a bad experience with my brand new Lexus RX350. the Dunlop tire on my RX 350 was terrible, and it almost caused an accident on highway. however, the General Manage Bill is super helpful. He helped me swap my Dunlop to brand new Michelin for free!!!!what a world class customer service!!!!!! if you want to buy a Lexus, Go to Nalley Lexus, they have the best deal and customer service in Town. By the way, you will lover their coffer when you are waiting for your new Lexus..GO Lexus, GO best ~

YvetteC

5 de ago. de 2014

Great customer service begins with a great Service Advisor. I have been scheduling my service appointments with David Allsbrook since I purchased my 2007 RX350 in 2006. David always explains in detail the service recommended and why. Thank you David for all that you do! It is greatly appreciated.

RainsGA

5 de ago. de 2014

My appointment was for 10:30 in the morning. It was taken in on time and my contact, Juan, kept my informed throughout the day of the progress. Since it was going to take a long time, I was given a rental to use promptly and I had no problems whatsoever. By the end of the day, so I wouldn't have to wait longer, Juan offered to email the paperwork to me so I could avoid some traffic. It was a very pleasant experience and I would highly recommend this dealership.

Ben C.

2 de ago. de 2014

There is only one F word that comes to mind when reflecting on my experience at Nalley Lexus Smyrna and that word is fantastic! It is all attributed to my outstanding interaction with Monica Haines. From inception to completion, Monica delivered! She morphed into the role of photographer when online photos didnt do the car justice, of advocate when it came time to close my deal, and of counselor when I didnt know how to break news to the other dealership that I no longer wanted to purchase their vehicle! She truly went above and beyond and created a most seamless process! And it was in this process that Monica not only sold me on the vehicle, but also on the Nalley experience; the Nalley brand. Never have I experienced such an amazing degree of zeal, professionalism, trustworthiness and overall fun while purchasing a product! In the end, I left with loads of joy, peace of mind, the vehicle of my dreams and a new-found appreciation for bluegrass music! Simply put, Monica Haines was stellar! Thank you thank you!

Nhmccord

2 de ago. de 2014

We bargained for a specific car and came in to finalize the deal only to find out that the car we had bargained for had been sold. Salesman, Horace McMilan, found a comparable car for us and helped us get a good deal.Service after the sale was excellent.

tmedlock44

1 de ago. de 2014

We visited the dealership several weeks ago and didn't find the perfect vehicle. Horace listened to what we wanted and gave us a call as soon as something came in! We purchased the RX350 and are very pleased. Horace took the time to explain all the "bells and whistles" at delivery. We appreciated his thoroughness and the kind manner in which he does business.

Ish Laos

31 de jul. de 2014

I was pleasantly surprised how the car buying experience went for me thanks to Horace Mcmillian. He was calm, patient and extremely helpful, but most of all, not pushy.He gave me time to make decisions, was full of great insight and throughout the entire time I felt no pressure to buy anything at all.I noticed that everyone else there was very friendly as well. People opened doors for you, commented on my cute daughter and just made us feel very good throughout the entire time.I would highly recommend purchasing your Lexus from these good people. 5 stars for sure- Ish

Blaisesloane

24 de jul. de 2014

Monica Haines was our sales associate and she was friendly, professional and honest. We purchased a pre-owned SUV and from the first test drive to the purchase, Monica, and the rest of the Nalley staff made the transaction smooth and efficient. I would certainly look to Nalley Lexus for any future car purchases as well as recommend them to family and friends. As for Monica , she ROCKS!

kathleen.warrington

23 de jul. de 2014

We bought a Lexus GX 460 a couple weeks ago. We can't say enough good things about Yvette. She was amazing! The Warrington's

sofkb

23 de jul. de 2014

Just wanted to write about the exceptional service I experienced at the Nally Lexus Galeria. I dealt with Roy Samuels, who really went beyond the call of duty to work with severe logistical constraints I had while purchasing my car. I have never met a car sales agent that dedicated and service oriented. I know I will be going to him for any future purchases and will be referring him to family and friends.Although I have not used the service at Nally Lexus Galeria yet but I can only expect the best given my experience to date - have not rated this yet.thank you,Sofia.

Loves to Travel

15 de jul. de 2014

When I bought my new auto at Nalley Lexus several years ago, I got great customer service. That same great customer service has continued through the service appointments. My last appointment was for the 95,000 miles service and to have the car detailed. I had no wait; Dewayne had a loaner lined up for me as promised. I'm heavy on the brakes, so it was no surprise when he called to say they needed some work.. I had told him my AFS light was flashing; they found a disconnect and remedied that with no additional charge. When I picked up my car, I was pleased with the service and the detail. This is a great place to do business.

spaglioni

11 de jul. de 2014

I purchased a gently used 2013 Lexus ES350 from Nalley. I cannot rate Customer Service or Quality of Work as of yet because I have not used them. The sales process, however, was very straight-forward. I like many dread car buying but I had done extensive research and Nalley did have the car I was looking for. I contacted the dealership and Megan Russell immediately called me to arrange an appointment.Took the test drive and purchased the car at what I thought was a fair price given the research I had done before going to the dealership (which I recommend all to do). Everything on the car works well, in fact, I now know this because the left-front tire was registering low on the on-board tire gauge. A quick drop into my local mechanic found the problem...the tire had a previous "plug" that had worn lose. FYI...the car was not a CPO and may have not been caught on the review. No problem, at least I know the tire pressure gauges work!Overall a great experience and I would recommend them to others.

JillQ

3 de jul. de 2014

This was my first service visit since purchasing my ES 350 in January and from beginning to end the experience was the best I have ever had at any service center . From the ease on online scheduling to the accommodation the technician made when I showed up an hour early . I was treated with courtesy, respect, and professionalism . The waiting facilities were very comfortable, with the availability of the coffee bar and quiet lounge. This made my wait time bearable . Thank you Nalley. Everytime I select 5 stars for overall performance it changed back to 2 stars; Bogus!

Corpnupe85

25 de jun. de 2014

I worked with Karl over a period of 18 months regarding the purchase of a vehicle. He always returned my calls and was very professional and courteous. After 18 months, I was finally able to purchase a 2014 Lexus ES 350. I would recommend Karl.

bellakate25

20 de jun. de 2014

Everyone was really nice. My salesman was very helpful and nice. I would trade with this dealership again in the future. I would recommend to a friend.

Jazze

18 de jun. de 2014

The dealership itself ensured that my sales experience was phenomenal. Mr. Mcmillian treated me and my family like his own. He ensured that I was walking out of the establishment satisfied with my purchase. He walked me step by step through the sales process, and answered any question that I had competently. Furthermore, I will definitely make another purchase from Nalley Lexus Galleria, Smryna, GA in the near future. Thanks Nalley, I am truly pleased!Adrian L. Johnson

Loving my car!

18 de jun. de 2014

Exceptional Customer Service From the moment we met Roy Samuel he has provided excellent customer service. As a family, we have purchased many cars and never have we received this level of service. We thank Roy for making our buying experience such a pleasant one!

areta2000

17 de jun. de 2014

From the moment we met Roy Samuel he has provided excellent customer service. As a family, we have purchased many cars and never have we received this level of service. We thank Roy for making our buying experience such a pleasant one!

olgaelena

17 de jun. de 2014

You were a perfect gentleman and made sure I got home safely (and fed) when I had no transportation. I owe you big time. I Will never forget you or your kindness and tenderness. You're amazing. Thank You :)

Davis fam

16 de jun. de 2014

My wife and I were in the market for a car and we were on a tight schedule the day we went in to Nalley. We want to Nalley after we had already been to another dealership and the service here was top notch. We told them about our time schedule and they tried their hardest to meet it. When we had to go we weren't quite finished but they worked it out were we could take the vehicle home that day instead of making another 2 hour drive back. They finished everything and got us a better payment than we had expected and overnighted us the paperwork and all was done.

Stanford

14 de jun. de 2014

Our 2011 Lexus was a gift to us from our son. He purchased it from your dealership and because of the professional way you do business, we have chosen to get all of our service done with you even though it is approximately 200 miles round trip from our home. We have always experienced excellent service. Brian Yu has been our Service Advisor the past two times and we would definitely give him the highest marks possible. He is very professional and through and an asset to your service department.

Lisaca

9 de jun. de 2014

Chris W (service consultant) did an excellent job keeping me informed of the work being done on my car. He took the time to explain the repair in detail so I felt comfortable with the service process. I have an ES350, purchased from Nalley and have taken my car there for service since my purchase. The service folks tend to transition a bit but as a general rule all have provided good service. Hopefully Chris stays for awhile.

lorenzocrosby

8 de jun. de 2014

I just want to take the time to personally thank Horace McMilan for assisting me in purchasing my first Lexus vehicle from Nalley Lexus. Horace was very detailed and very friendly and provided excellent customer service!

spurlock583

4 de jun. de 2014

Roy Samuel made our process of buying a vehicle super fun and he really listen to what we wanted and was able to get us the car that was just right for our family thanks a lot Roy

shandibrooks

29 de may. de 2014

Lauren is such a sweetheart! She was very concerned with me picking the right vehicle for my needs and very patient! I have already referred one of my family members to her. Job well done.

263523243m

29 de may. de 2014

My husband and I purchased two Lexus vehicles in the same day. Mr. Samuel was very knowledgeable and went above and beyond to assure that we got the best deal and service on both vehicles. He went to his manager on our behalf a few times to try and win our service; it worked. So far we are very pleased with our vehicles and looking to purchasing our next vehicle from Nalley Lexus Galleria.

Todd843

27 de may. de 2014

My purchase was a lengthy process as I was waiting for the repairs on a wrecked vehicle before I could complete the trade. Lauren was with the process all the way. She kept in touch, kept me informed and interceded when needed. She always exhibited complete professionalism. Nalley Lexus Galleria is indeed lucky to have such an individual on staff!

taylorJackson23

20 de may. de 2014

I went to Lexus to see what cars they had to offer. I was helped by the salesmen Roy Samuel. He went on a test drive with me in a 2012 IS 250 f sport. The test drive environment was very laid back and that really helped to convince me to buy the car. When we returned back to the dealership Roy continued to have a very laid back approach to the purchase of the car, giving me ample time to talk it over with anyone I wished to call as well as providing the car fax for the vehicle. I ended up trading in my old car and driving off in the IS 250. I have loved the car and Roy has made sure I am still satisfied with my purchase. All around a great experience.

VinATL

20 de may. de 2014

I was in the market for a SUV and RX350 was one of the vehicles I was considering. Stepped into the Nalley Lexus Smyrna showroom to check what they had to offer and ended up making a deal in less than 3 hours! Roy Samuel helped me look at various SUVs in my budget without ever pushing me into making the purchase. Even after I made the purchase, Roy kept calling to find out if I was happy with the purchase. I was really impressed with his and the Nalley Lexus' service and would definitely recommend him to others. Also, since their service department is open until 10 pm on weekdays, it makes it convenient for me to be able to drop off my vehicle for service after my work hours.

VinATL

20 de may. de 2014

I was in the market for a SUV and RX350 was one of the vehicles I was considering. Stepped into the Nalley Lexus Smyrna showroom to check what they had to offer and ended up making a deal in less than 3 hours! Roy Samuel helped me look at various SUVs in my budget without ever pushing me into making the purchase. Even after I made the purchase, Roy kept calling to find out if I was happy with the purchase. I was really impressed with his and the Nalley Lexus' service and would definitely recommend him to others. Also, since their service department is open until 10 pm on weekdays, it makes it convenient for me to be able to drop off my vehicle for service after my work hours.

Back with Lexus

19 de may. de 2014

A month ago we went into Nalley LexusGalleria and spoke with Lauren Miller about our desire to purchase a RX 450H,at the time there were none in stock, but Lauren checked the cars that were coming in and found just the one we were looking for. During the time that we were waiting Lauren kept in touch with us as to when the car should be delivered. The day it came in Lauren contacted us and that night we went and picked it up. Lauren is great to work with and I would recommend anyone who is looking for a Lexus to contact her. I have worked with Nalley Lexus Galleria in the past and I'm very happy to be back with them.

Alan

15 de may. de 2014

This was an excellent buying process led by Heather Garner who was helpful, and never pressured us. She offered discounts that were significantly better than other dealers and everything was done with great efficiency and also with great caring for our concerns. She followed out decision making process and never tried to get us to do anything we were uncomfortable with.

EHM_1999

12 de may. de 2014

I recently purchased a 2015 Lexus RX 350 F Sport from Nalley Lexus Galleria. The sales consultant I dealt with was Tejay Beauparlant. Dealing with Tejay was a great experience. He was very courteous and professional. He was very patient in explaining the various features of the RX 350, and couldn't have been more helpful. He has continued to reach out and offer assistance on anything I might need concerning the vehicle. So far I am very pleased with the vehicle, and very pleased with my experience in dealing with Tejay and with Nalley Lexus Galleria.

Roy Samuel

11 de may. de 2014

I bought a Lexus this weekend I am I'm so happy I went to this store. Purchasing a car is hard but everyone at Nalley Lexus helped me choose the best car for my family and I. Roy Samuel was such a pleasure to work with! He worked so hard to get us the best deal possible. If you need to purchase a car I would definitely recommend this store.

mileidecastelo

10 de may. de 2014

I bought a Lexus this weekend I am I'm so happy I went to this store. Purchasing a car is hard but everyone at Nalley Lexus helped me choose the best car for my family and I. Roy Samuel was such a pleasure to work with! He worked so hard to get us the best deal possible. If you need to purchase a car I would definitely recommend this store.

WatsonV

8 de may. de 2014

If you are looking for the car of your dreams, Roy Samuel is the man to see. He listens to what you are looking for and will put you into that car. I am a very picky person and sometimes it rubs people the wrong way. Roy had the patient of an angel and never got upset at the times I asked to see other cars or the fact that my lady didn't like the color of the one that I like. He encouraged me to get her and test drive it together and she may even like it after all. My lady had her heart set on a deep blue Lexus that we both were shown by Roy as well as a deep tan one that I liked. Now Roy let me test drive the tan Lexus to pick up my lady at her house which wasn't far. Now Roy mind you didn't have to do that,but if he hadn't, my lady wouldn't of seen how beautiful the car was as Roy had it cleaned real nice to show to her. She got in the car we drove back to the lot and she fell in love with the car. We had been searching for a car for 2 weeks before we met Roy. No one has given us the treatment of trust and kindness that Roy has. I paid cash for the car that was a Lexus 350 2007 fully loaded with low miles in mint condition. Roy worked a great deal for me with management that I could pay cash. He got me a discount, food, drinks, and even small gifts. What a salesman. Roy was great and even let me know that the Service Department is open till 10PM on weekdays thats a big plus! So if you are looking for a car with no hassle, no pressure, no lies and someone who will dedicate their time, knowledge and kindness to your ever needs then Roy Samuel is the man to see. I have my dream, do you want yours?

Julie

4 de may. de 2014

I purchased a Lexus one week ago. Since the purchase, I've emailed the salesman 3 times with different questions/requests. I have yet to hear from him. I spoke with him on Thursday (this is Sunday), and told him I had emailed some questons/requests; he said he hadn't checked his email, but would check it. I assumed he would check it and get back to me. I still haven't heard from him. He was nice enough during the sales process, but now he won't respond to me. I'm disappointed in his lack of responsiveness. Also, we had the sales figures worked out prior to my going to the dealership - we were there 4 hours! It was Sunday, and they were shorthanded, but 4 hours? We were exhausted!

bdawk20allworld

2 de may. de 2014

I just happened to stumble across the exact car that I had been looking for online. A beautiful black Maserati, had it all, the color, motor and the right wheels. I was in love. One problem. The car was in Georgia and I'm in New Jersey. Oh boy this is going to be a nightmare. I called Smyrna Lexus and was put in touch with Monica Haines. Who immediately put my concerns and fears to rest. Explained the process to me, took the reigns and methodically checked every box of this long process until the day the car was shipped to my front door. Her professionalism was reassuring throughout. I would like to personally thank her for all the extra calls, just to check in on where we were in the process, keeping me informed and stress free. In a word OUTSTANDING!

cubbyhubbard

30 de abr. de 2014

My wife and I would like to thank Lauren Miller for making our first vehicle leasing experience extremely pleasurable. Throughout the entire process, she displayed unparalleled integrity, honesty, resourcefulness, and technical knowledge while simultaneously rendering the highest levels of customer service. She consistently made herself available for all questions and concerns, even after the leasing transaction was finalized. Her individual drive, caring attitude, commitment to excellence, and superb professionalism greatly enhanced the professional image of Nalley Lexus Galleria. At some dealerships, leasing a vehicle can be overwhelming and intimidating, but not at Nalley Lexus Galleria. Their entire team of professionals made it easy! My wife and I will recommend Lauren and the dealership to anyone we meet with full confidence. Lauren and the dealership exceeded our expectations and made us feel like we were part of their family. Lauren Miller, Joel Murray, Joe Maupin, and the entire team at Nalley Lexus Galleria have truly earned our loyalty and our highest level of respect.

dgambrell

28 de abr. de 2014

Our experience at Nalley Lexus Smyrna could not be described using any other word except for EXCELLENT. My husband Darren and I met Roy Samuel on a Saturday and bought our Lexus RX 350 the next Saturday. We took a look at the inventory, reviewed Car Fax Reports and test drove at least 3 or 4 different vehicles on the lot. Even when we decided not to purchase the vehicle that Roy delivered from another location, at no point was there any pressure to hurry and purchase. Roy has exemplified excellent service, great salesmanship and timely follow-up. I would recommend Roy to any friend or family member. Thanks so much Roy!

Michael R

28 de abr. de 2014

First I filled out a questionnaire about a vehicle and in less than ten minutes I received a call from Arielle introducing herself, After that the rest of the process was seamless. So seamless that whenever I purchase another vehicle this will be the standard or what I refer to as the "New Norm". Thanks for the help......

rs079

23 de abr. de 2014

From the moment I walked in I was promptly helped and put in touch with Monica. Monica was not only very friendly but was able to answer all my questions and concerns regarding purchasing a new Lexus. I have been involved in the purchase of over 5 cars and I can with out a doubt say this was the best. I cannot recall a more comfortable and smooth shopping and purchasing process than that which I experienced at Nalley Lexus Galleria that day. I do not even live in the state of Georgia where the dealership resides and was planning on just looking at cars for fun on my trip to Atlanta but Monica did such an exceptional job that I drove a new car off the lot that day and back home to Florida. If I decide to purchase another Lexus I will fly to Atlanta and go back to this dealership and her to do so.

JamesB

23 de abr. de 2014

I have been to many dealers and none ! I repeat none have treated me like Nalley Lexus ! I have a 1999 GS300 ! When I go to have it serviced I am treated as if I have a brand new Lexus ! The people are friendly and quick to help ! With my car being older it normally needs major work ! They do not hesitate to give me a loaner ! No more sitting around for hours waiting till they get done with my car ! Complimentary snack bar and sitting area as well if you are just like getting a oil change . 5 star service to say the least ! If you haven't been there . You are missing out !

retiring and loving it!

23 de abr. de 2014

Went in on a Saturday hence slow checking out because of how busy they were. Great staff all the way around!

Cookie Monster

21 de abr. de 2014

As soon as I walked in I new I was in the right place, and as soon as I took my first test drive I new I was in the right car! Value, experience, and a great product! Everyone was so helpful, courteous, and professional.

spbutterworth

18 de abr. de 2014

My wife was in the market for a new car and was interested in a 2013 CT200h which she subsequently purchased after working with Monica. For her, this was a painless experience and was a good introduction to the service-oriented mantra of Lexus and Nalley. A few days later I went to the dealership just thank Monica for her help in the transaction... and drove home in a new GS450h. Not sure how that happened, but I could not be happier.Throughout the transactions, Monica communicated well and was honest and straight forward. Not your usual car buying experience at all (which is good, because in general it sucks). Ever since the purchases, Monica has remained in touch, so clearly there's the basis for a longer term business relationship and some brand loyalty generation.Very happy.

ancpratt

15 de abr. de 2014

I was in the market for a new vehicle, had my eye on a black 2014 IS 250 F-Sport and Lauren had absolutely no problem making my purchasing experience a fantastic one. She was professional, knowledgeable, courteous, and efficient during the entire process. I also worked with Bill in Finance and he was outstanding as well.If you're looking to purchase a new Lexus, go see Lauren! She's terrific!Anthony

janrdh

14 de abr. de 2014

We recently bought a Lexus from Nalley Galleria. It had been 7 years since we had done business with a car dealership and I have to say this was probably the easiest and most painless experience we've ever had buying a car. From the time we walked in, we felt that we were treated fairly and respectfully by all of the friendly employees we encountered. We would definitely return.

jellis4414

13 de abr. de 2014

My wife and I had a great experience with buying our first car together would differently come back to Nalley and would suggest the dealer ship to anyone.

angv

12 de abr. de 2014

I've known for a while that I've needed a new (used) car....but I've been putting it off for a long time. I went to my local Lexus dealership this morning. I was greeted my Randy Autrey and he took the time to listen to my needs and concerns. He was patient with me and helped me through the while process and answered all my questions. I felt that I could trust Randy and before long I was driving out in my used Lexus. I love the car and the service I received from Randy. I won't need a new car anytime soon....but if I did I would definitely go back and see Randy.With confidence, I'll be telling my friends about my positive and easy experience with Randy.

okwp

11 de abr. de 2014

Lauren was very helpful and took time to make me comfortable during the whole purchase experience. She answered all my questions, and ensured that everything was processed quickly and correctly. Lauren took the time to personally drive the car home for me and showed my wife how everything worked. I was driving a rental at the time and had other things to attend to. I highly recommend this dealership and Lauren as a sales consultant.

bruce logue

7 de abr. de 2014

great facility and inventory of new and used cars, and Horace McMillan was very easy to deal with. Courteous and prompt w/ responses.

Dee and Darren Gambrell

7 de abr. de 2014

Our experience at Nalley Lexus Smyrna could not be described using any other word except for EXCELLENT. My husband and I met Roy Samuel on a Saturday and bought our Lexus RX 350 the next Saturday. We took a look at the inventory, reviewed Car Fax Reports and test drove at least 3 or 4 different vehicles on the lot. Even when we decided not to purchase the vehicle that Roy delivered from another location, at no point was there any pressure to hurry and purchase. Roy has exemplified excellent service, great salesmanship and timely follow-up. I would recommend Roy to any friend or family member. Thanks so much Roy!

Ctomlin

4 de abr. de 2014

Lauren is the best car sales person I have encountered in a very long time. I purchase a car or two every 2 to 3 years. My time is very valuable to me and Lauren respected that. she and the dealership should be commended for going out side the the box and allowing her to use other than the conventional " come on in we will look at you trade take your keys and play games for hours " sales techniques . When I walked in the door to the dealer no games just fantastic customer service and a good deal. If I had one negative it was the finance dept. needs some help. It took a little to long waiting to sign the paperwork. I can't express how well both our car deals where handled. Both had a few bumps in the road but everything was handled in a professional manor and great customer service.

Donna C

26 de mar. de 2014

We went to the dealership looking to buy a used Lexus ES350 - we were greeted right away and pointed in the right direction for the used vehicles. Roy promptly assisted us and patiently answered all of our questions and test driving. The overall experience at the dealership was awesome - everything and everyone is very nice and friendly. Roy was great throughout the whole day and the special treatment we received really made the whole car buying experience very pleasant. We will buy from here again and ask for Roy! My only negative was the length of time it took from start to finish - we arrived about 1:30 and we didn't drive off the lot until 7:30. We had to wait for the finance manager and run home to get the title of the trade in. But they did mention it was a busy day (Saturday) so that was probably the cause of the delay. Overall a 5 star experience!

Steve Shepherd

24 de mar. de 2014

Chris and Zack go above and beyond in insuring that my Lexus ownership experience is both enjoyable and reliable...and are conscientious regarding my desire to spend wisely at the same time. I highly reccommend the team at Nalley Lexus Galleria Service!

Claudia

21 de mar. de 2014

I went in with a couple of recall issues and a check engine light for my 08 IS250 and was taken great care of by Jeff Jackson. He was very informative and extremely knowledgable ....he explained things and even showed me a short video to better illustrate what it was that my car needed. I found that to be very thoughtful and smart to do. I felt I could trust Jeff and wasn't being taken advantage of. Turned out my car needed to stay for the night and quickly and easily no questions asked I was in a brand new ES350 (sweeet) going home. Jeff called me the next morning and the car was ready......washed inside and out and filled with gas!! Now that is what I call excellent service.

Kelly

20 de mar. de 2014

Recently, I had an Interior and Exterior Detail Service on my 2005 Lexus... it looks brand new!

whirleyshirley

16 de mar. de 2014

Excellent customer service! Taking care of the customer is done well. I will make my next purchase at this location for sure. I will let my friends know as well I will say this survey needs improvement! I've been trying to submit and continued errors!

Christi Johnson

13 de mar. de 2014

exceptional service and quality car - this is my 2nd Lexus and I love it

sarafera

10 de mar. de 2014

I came in to have a shock replaced on my Lexus 350 and my service man was David Allsbrook. From start to finish he was a true professional. I was met at the door when I arrived, no waiting. Everything they were going to do was explained to me, as well as appx how long it would take. I then left in a fabulous new sedan 350? new and gorgeous car. Drove like a dream. The seat was heated for me so the entire experience was the best. The dashboard was like a rocket ship with everything within easy reach. The stereo was the best I have ever experienced. The very BESTat! The ride perfect...it was tough to return this car, I wanted one so badly! But, David kept me informed with phone calls and my car was ready within a very few hours. I picked it up clean, and ready to go, no hassle. The experience was the best I have ever had at any service center. Thank you so much for taking care of my problem in a timely and professional manner. It is the first repair I have ever needed...until now it was just service, so I am very pleased. Too bad I don't drive as much as I use to or I'd be getting one of those new Lexus sedans...it was delightful. Thank you David for making my time in the dealership short, professional, to the point and wonderful. You're the best! And the best of luck to you with the triplets heading to college!Thank you.Sara Fera

Amberjack

8 de mar. de 2014

The sales presentation and demonstration along with all the closing procedures were excellent & very professional. The waiting time for all closing transactions was short and expertly handled.

mzino1950

7 de mar. de 2014

This dealership was incredibly helpful and friendly. I greatly enjoyed working with Monica (salesperson) at the dealership and was happy to give her my business. She will really work to earn your sale and make sure you are truly happy with the total experience.

amp115

28 de feb. de 2014

My husband and I were in the market for a new SUV, as ours had high mileage on it after six years of driving. After narrowing our choices to two makes of SUVs, we ultimately decided upon the Lexus LX570. Since my husband works long and odd hours, I had to maximize everyone's time by searching for the right truck to suit our young family's needs--a very intimidating task; especially for someone who is not completely adept at car shopping. From the moment I walked into Nalley, Lauren Miller greeted me with a smile. I felt immediately at ease, as she is not only knowledgable but she is also very friendly and honest. Lauren is the sole reason that we chose to buy from Nalley. I let her as well as the manager know what our requests and parameters were and not only did they meet them, but they honored them and went above even what we requested--a HUGE bonus for us, so much so that they were willing to work with us on our SUV and we traded it into Nalley. We were able to come in one afternoon after my husband got off from work and purchase this awesome vehicle. I know I will be happy driving it for years to come. We will DEFINITELY be going back to Nalley for future automobile purchases. My husband, who did not purchase his Lexus from Nalley, says that he will now start getting his car serviced there. Professionalism at its best.

Crump1

28 de feb. de 2014

Les Milender, is the nicest, most courteous, polite car salesman we have ever met. My husband does'nt care for the pressure most sales people exhibit. Les, should teach a class on how a sales person should treat a customer. We can't say enough good things about him. Also Demario Tinsley was the sweetest thing. he excitedly showed me some off the technical things about my car. He was very sweet and kind.Here is the thing I wish I didn't have to mention. There was a man who followed us to the car trying to close the deal after we had plainly said we had to pick up our son and my husband wanted to check our credit union. Spending this much money on a car is very stressful. He was pushy and I think he name was Joel. I'm sorry to mention him. I don't think he meant to but he really did upset my husband. Otherwise, things went very well and we love our car.

TrinaPage

27 de feb. de 2014

I highly recommend Nalley Lexus Galleria to purchase your new or next Lexus. I purchsased a 2010 Lexus IS250! White with tan interior. My sales rep, Horace, was extremely friendly and personable. I met Horace on accident, well not really by accident he says. Lol I had a schedule test drive at Nally Acura but misstakenly ended up at Nalley Lexus Galleria. Once Horace discovered this he didnt try to harass me or try stop me from leaving. He simple gave me his business card and let me know if he gets the vehicle I'm looking for he will give me a call. To my surprise, I receicved a call from Horace that afternoon informing me the dealership just got a 2010 IS250! I was back in the office over the weekend. Upon my visit I was not expecting to buy a car, but the service and deal was good so I could not resist. My vechicle is CPO, certified pre-owned. Horace is really good about following up with his customers and extremely knowledgeable of the Lexus brand. He offered my mother and I good wisdom and sound advice during my purchase of my first Lexus. I appreciate his honesty, work ethic and intergrity. I will encourage you to ask for Horace if you decided to visit Nalley Lexus Galleria. Hope you find this review helpful~Trina

DrBS

27 de feb. de 2014

I ended up coming to Nalley Lexus Smyrna after having pretty lousy experience at the other Lexus dealers. So, I wasn't too sure about the folks at Nalley-Smyrna. Fortunately, I met Bobby and he was great--super friendly and easygoing. He didn't pressure me into getting anything I didn't want. He helped me locate the vehicle that I wanted. I went easy on him with the price negotiation and ended up at where I'd be willing to pay at worst case scenario, so on a positive note, it was a win-win for the dealer and myself. He is pretty good at following up on you after you got your vehicle. If you don't have anyone particular in mind when looking for a Lexus at Nalley-Smyrna, I highly recommend that you talk to Bobby. He will treat you right, a fun guy to chat with, and he will get the car you want.

JonasHackney

24 de feb. de 2014

Lauren was very great to work with and very prompt with any follow up. This was a very smooth transaction and I would recommend Lauren.

jerry9140

24 de feb. de 2014

As mentioned above Lauren Miller was my sales consultant and go to person. I felt comfortable with Ms. Miller. I think she did all she couldto make me feel comfortable and she was great in helping me decide which vehicle and color combinations I would be comfortable with, as I do keep vehicles for a long time. There ia an old saying - a diamond in the rough. That might be what you have in Ms. Miller.

LTM92

16 de feb. de 2014

Jeff Jackson is an excellent service representative. He is a true asset to Nalley Lexus. I have used Jeff as my contact for the past two years. He is honest and I know that he only recommends services that are needed to keep my vehicle operating safely. During my most recent experience, I contacted Jeff on Friday morning seeking an afternoon appointment. He worked me in for the 50,000 mile service on my vehicle. I also suspected that I would need tires. Given the price guarantee offered by the dealership, it is easier and economical, to have tires installed and the vehicle aligned while performing the other service. I arrived at the service department several hours ahead of my the scheduled appointment. Although Jeff was obviously slammed with work at the time of my early arrival, he took the time to greet me and work my vehicle into the schedule for immediate service. After looking at my vehicle and confirming that my tires were shot, Jeff quickly arranged a courtesy vehicle for my use so I did not have to wait at that dealership. Jeff is a credit to the dealership. His attention to the details, as well as his professional treatment, keep me coming back to Nalley Lexus.

Gene B.

7 de feb. de 2014

I have purchased three cars from Lexus and have had a first-class experience each time. Heather Garner has always delivered on all aspects of the deal. She gives you the personal touch, always following up to see all my sales needs have been met. I feel like she knows me as a person. Likewise, Jennifer Rhodes has provided excellent service as my service rep. She always gives me excellent information so that I can make a decision on any service requirement. She also gets my car serviced quickly and always gets me a loner. This dealership provides a the real Lexus experience.

KathyA17

6 de feb. de 2014

From my very first phone call, Monica Haines and Pete Oliver went beyond the call of duty to help me find my perfect car. Although I was buying a used car, they gave me First Class Service. I was nervous about shopping for a car as a single woman. Monica and Pete immediately put me at ease. They were both honest, friendly and eager to answer all of my questions. Monica even had the car meticulously detailed a second time after my test drive. What could have been a stressful event turned out to be an unbelievably pleasant experience. I left Nalley Lexus with my dream car and the beginning of a great car buying relationship with some great people!!

TrishTaylor

30 de ene. de 2014

I gave his rating because the service was excellent. Michael kept me well informed.Also, the loaner car was great although I was hoping to test drive one of the Lexus SUVs.

Willa Jones

29 de ene. de 2014

Excellent care is given. Jeff Jackson, my service manager, is superb and takes great care of my car and me. It is a pleasure dealing with you.

TreyWebb

26 de ene. de 2014

It was a great experience. They gave me a fair haggle free price. Stephen was responsive and always available to answer my questions. I will definitely go back.

lccohen

21 de ene. de 2014

My husband met Stephen while shopping for a new car to lease. When I accompanied him for the test drive of his car, I test drove an RX350. Stephen's knowledge about both products we tested was excellent. The negotiation process at this dealership was not the usual high pressure tactics found at other dealerships-- it was low-key and pleasant. As Larry David would say, "the cars sell themselves". Stephen brings youthfulness and vitality to the sales floor. He works hard for his clients, returns calls and emails, and makes things happen. His experience with luxury cars and buyers is apparent. I would recommend Stephen and Nalley to anyone interested in a Lexus!

postlamp

20 de ene. de 2014

Stephen was a great salesman!!!! Exactly what I needed. Took all of my wants and made it happen . I was so pleased I recommended him to a friend and they came in the next month and bought a new car too. Thanks for a nice, relaxed car experience. Becky Salmon

mellowoout

10 de ene. de 2014

Great dealership here at Nalley Lexus. They worked hard to earn my business and I was glad to take away a used vehicle that fit my needs. I would highly recommend Nalley Lexus in the future for my friends and family.

GSutterfield

10 de ene. de 2014

First service since purchasing my RX 350 in October. The experience was great starting with the ease of scheduling with Ms Brown at the main desk. Morning of service I was greeted immediately upon entrance to service area and taken to my service representative (Jeff Jackson). He quickly made me feel welcome and we conversed for several minutes as he got my vehicle back for service and kept me abreast of the status throughout the visit. At completion he explained everything to me pertaining to cost and upcoming service etc. The waiting area is the best I have been in for a maintenance area period. The coffee bar is fantastic. Overall experience was great, Thanks

914guy

9 de ene. de 2014

We traded in our IS 300 for a newer used (Certified) IS350. It was in for service and they offered us a great trade, and a very fair price for the Certified IS350. Our sales person, Frank Crane, was a very honest and open person and the epitome of professionalism. Not only did he make us feel very comfortable in what can be a highly stressful situation, he has a great personality and welcoming demeanor that will make anyone feel comfortable. When it comes to buying another car, the chances are high we'll be brand loyal thanks to him.

Liza

7 de ene. de 2014

My experience at Nalley Lexus Smyrna has been unbelievable. I owe it mostly to my main contact in the service department, Tim McGinley. He is outstanding - personable, down-to-earth and truly understands people and service; he puts a great deal of hardwork and care into making sure you leave happy, even when the matter might not be fixed right at that moment (which is not likely the case). He follows up with you via phone and continues to check in to let you know the status of your car, doing his very best to get the matter handled promptly. He makes you feel important and that your issue is his number one priority, even when I know he has plenty of other people to please. He is the reason why I continue and look forward to coming back to Nalley Lexus Smyrna. Thanks to you.

kwhicker

5 de ene. de 2014

We were extremely impressed with Tonys expertise and the specific information he presented us regarding the vehicle we wished to purchase. His knowledge and experience made the whole process go very smoothly and facilitated our decision to purchase a Lexus. Although the body and interior color combination was unavailable locally, he was very patient and worked diligently in obtaining the exact package we wanted. Bill also did an excellent job working with us. He explained each step of the process so there was no doubt in regard to what we were getting. In summary, Tony and Bill are to be commended for the wonderful job they did in making the purchase of our new Lexus a most pleasurable experience.

aesanchez1

17 de dic. de 2013

I have taken my car to Nalley Lexus for service since it was new. This is my second Lexus and I started bringing it to Nalley for service due to the excellent service provided by Tyesha Montford. She has always been friendly, professional, and very knowledgeable regarding my car's service requirements and needs. I realize I pay a premium for having it serviced at a dealership, but the excellent customer service she provides has made me a loyal customer. Although I did not purchase my car from Nalley, I go there for the excellent customer service and confidence I have in Tyesha. She does a great job of explaining the basic service as well as what is required when my car needs other services. She has been wonderful to work with in aspect from arranging loaners, providing me updates on any issues discovered while servicing my vehicle, returning calls, and informing me about upcoming services needed for which I may need to budget. When I have needed to bring my car in for service on her off days, she has really taken care of me with setting appointments with one of her co-workers and letting updating them with my service needs. My car is about 6 years old, so I have years of experience working with her. I highly recommend Tyesha and she is a huge asset to Nalley to me and the other customers that she services.

Rhodesfamily

20 de nov. de 2013

I've purchased two cars already from Bobby Combs at your dealership and the experience has been great. My daughter is almost ready for her first car so we're planning on getting another one soon. Thanks.

Smith Family

20 de nov. de 2013

Randy gave us fantastic service, was knowledgeable and straight forward. He was a pleasure to do business with. We have ready recommended him to friends.

cbraun

29 de oct. de 2013

Customer service at Nalley's is great. Even though my repair took a little longer than expected my service representative kept me up to date on everything that was happening. They provided me with a loaner car so the extra time didn't inconvenience me at all. The facility is clean and they do a wonderful job of making their customers comfortable. Everyone that works at Nalley's has always been a pleasure.

Donna

29 de oct. de 2013

I was interested in possibly trading in my 2012 Lexus in for a 2013, but was just in the exploration phase. I contacted Kevin Kersey, who I bought my first car from, to stop by to take a look at what they had. He had pre-selected two separate cars, one of which I purchased during lunch. It was a perfect transaction and I LOVE my new car, it is the perfect fit for me. I highly recommend stopping by to see Kevin at Nalley Lexus in Smyrna if only for a look. Who knows, you too could end up with the car of your dreams!

Vickie

28 de oct. de 2013

My car -buying experience at Nalley Lexus Galleria eight months ago was awesome ! It was my first purchase and I was very impressed from the time I arrived until I drove my new GS350 off the lot. I dropped my car off for service on Thursday and David was very warm, professional and knowledgeable. I was provided a rental and was told my car would be ready on Monday, but got a call Saturday am telling me it was ready and that I could come in any time to pick it up. I was impressed with the timeliness, hospitality, facility and professionalism of everyone. Nalley Lexus Galleria is truly luxury and exemplifies the meaning of Great Customer Service!

Pat, White lexus

8 de oct. de 2013

I purchased my car at Nalley Lexus in 2009 and continue to return for all my servicing needs. My service attendant, Iesha, has made my experience with Nalley excellent. She is courteous, pleasant and always helpful in making sure everything is completed to my satisfaction. During one of my service trips my magnet, "The parents of an airman" was lost while my car was being washed. Iesha knew this was important to me so she took the time to try and find it. Unfortunately she was not able to locate it. I was surprised the next week to find it in the mail. She continued to pursue finding the magnet and when she did she took the time to send it to me. Needless to say I was impressed and very grateful for her act of kindness.

RJ

30 de sep. de 2013

Wheather shopping to buy or service after the purchase you will not find a mote customer focus organization.

SDAY

19 de sep. de 2013

I don't think most people WANT to buy a car, but when we finally made the decision to explore our options, we went back for to Nalley Lexus Galleria for the third time. Tony Mullaney was wonderful to work with -- he was extremely professional, very knowledgeable and had such a friendly attitude that we ended up with our third Lexus. He knew up front that we were "on the fence" about actually getting a new car but he never made us feel that we were was wasting his time and we never felt any pressure from him to complete the deal. It's hard to believe he made that much commission from this deal considering the amount of time spent with us! We would highly recommend Tony and this dealership if you're in the market for a new car.

Jody Barnes

10 de sep. de 2013

We previously owned a used 2009 lexus (purchased at nally Acura in 2011) loved this car so much decided we wanted a new 2014. Because we had received great service at Nally Lexus Galleria we decided to return to see about purchasing there. Kevin Kersey was outstanding! Super nice, very patient and helpful! We would purchase from him again! Special thank you to Kevin!

kisskenny

13 de ago. de 2013

I only use Nalley Lexus because of Chris Williams. My purchase experience was incredible and it was a joy to work with Chris. However, if rating the service department, I would give them a 90% score. The last 10% requires some attention to detail. There have been occasions when I dread having my car washed at the dealership. It is never completely dry and I ALWAYS ask the service advisor to grab a towel to dry off my car. I get the feeling that there are SO many cars to wash that they never have time to dry the car off. On my past visit, I drove out of the garage and looked up to see if there was a sticker listing the next scheduled oil/filter change. This is very important to me since there have been times when there is no sticker at all. I want to make sure that a record is kept for my next service visit. On my last visit, the odometer reading was listed as 192,000 miles. However, I have 25,000 miles on my car. Its the little details that always seem to be missed. I had to drive back to the service garage and interrupt my service advisor to fix the sticker. Why didn't the service advisor check to make sure the sticker and the odometer reading were accurate? More importantly, why do I always have to ask to have my car dried off? Finally, it would be a joy if the service department created a system for finding customers when service is complete. Why not provide customers with a remote that you ring once service is complete? Busy restaurants provide you with a remote once you enter and identify your party. The remote buzzes once your table is ready. The service department needs a similar system. My service advisor has no clue where I'm located within the dealership. He is looking everywhere for me. The dealership should not rely on my cell phone to reach me. What if I don't have it with me or I have the ringer on silent? It should not be left up to the customer to provide a cell phone so the service advisor can find them. Why not create your own system for finding customers? It appears to be a very unorganized system.On the other hand, I would prefer NALLEY LEXUS over HENNESSEY LEXUS on any given day! I love the living room feel of the lounge area with the soft chairs and magazine options. Thank you so much for WIFI! You sell a great product and that will keep me coming back for years!

mrjthompson87

3 de ago. de 2013

Great Dealership they worked with me and found a way to make things happen for me. I will always bring my business to Nalley Lexus!

dwayne4lex

28 de jul. de 2013

I had a great experience getting my car serviced for its 45k mile service. It was actually cheaper than expected. Jennifer is really great service advisor to work with.

Great experience

17 de jul. de 2013

We love the experience of buying our Lexus SUV there. Thanks Les and Eric for their patience and nice service.

tracyholmes01

12 de jul. de 2013

Randy Autrey is wonderful! No hassle, no pressure. He gave me plenty of time to decide. I purchased the RX 350 and I love it!

Happy Customer

1 de jul. de 2013

Thank you for your continued dedication to outstanding service. While I have been a satisfied customer for over 14 years, I had a minor problem with my car and needed to have it repaired (unusual with Lexus - typically, service means normal check-ups). Steven Bridges was very helpful as he led me to understand the possible concerns on the phone; he had my safety in mind. Then, my wonderful service consultant, Jeff Jackson, completed the problem in his usual professional, prompt and courteous way. Jeff has taken care of my car for three years. While I have had many service consultant's over the years, and they have all been excellent, Jeff stands above with his knowledge, attitude to serve, and pleasant disposition as he gets the job done. His standards are well suited to Lexus. The diagnosis was made and he took care to let me know the details of the problem and had fixed it quickly, despite the heavy traffic coming through that day. Thank you for years of outstanding service - and an outstanding product.

andreadickerson

30 de jun. de 2013

I had a great car puchace experience Friday thanks to Horace McMillan and Joe Maupin. Both gentlemen were friendly and informative with regard to the automobile and its features as well as my financing options. I did not feel rushed to make a decision or pressured into making a purchase. As a result of their unique salesmanship that I drove away with my second Lexus; and, I will be back when it's time for my third.Kudos to the Sales & Finance Team at Nalley Lexus Galleria!

Nana gets a new car.

25 de may. de 2013

The salesman was most accommodating He made the process enjoyable. I love my new car. One day I hope to learn how to use all the electronics..

yblake

22 de may. de 2013

I purchased my 2007 RX350 in June 2006. David Alsbrook has been my Service Consultant since my first service. He is very friendly, courteous and patient.

Bal

18 de may. de 2013

Very positive experience and Bill James was committed to taking care of our vehicle.

brudd

6 de may. de 2013

Mr. Mullaney was pleasantly receptive, extremely honest and helpful and got the job done. I came to Nalley Lexus for an oil change and left with a brand new car with the help of Mr. Mullaney. My husband recently purchased a new Lexus from Nalley with Mr. Mullaney. They established a bond and friendship. After the purchase, there was a thorough followup to make sure everything was in order. I will continue to return to Nalley Lexus for all my future service needs.I have also established a friendship with Service Administrator Tyesha Muntford who takes very good care of me for all service visits. She has a great disposition along with a wonderful smile. I look forward to meeting her every time.

slchiao

15 de abr. de 2013

Service specialist showed very professional, polite, and friendly. Service was done on time and complete. it was a very good esperience to have my car serviced at that dealership.

JRP, Buckhead

14 de abr. de 2013

I know people always say going to the dealership is more expensive, but the price is competitive and they keep my car running so well that I wont need a new one for a LONG time. Terrific staff, a wonderful experience every single time. My next car will come from a Nalley dealership.

teulexus

2 de abr. de 2013

We visited the Nalley Lexus dealership to have the oil changed in my 2006 Lexus GS300 and looked at a 2013 Lexus GS 350 F-Sport while waiting for the service to be completed. Tony Mullaney approached us and offered a test drive. Normally, I would rather have a root canal performed versus dealing with salesperson at a dealership. However, after a few minutes being with Tony, he came across as a friend that we have known for years. It took over 5 hours with us to finalize a sale. His hourly rate based on his commission was most likely less than the minimum wage. There was absolutely no pressure from Tony or the Nalley management to finalize the sale. The whole experience with Tony was one of the most enjoyable transactions that I have experienced. We changed our mines regarding the color which was not available on the lot. The paperwork had to be recreated along with the numbers. Tony's showed no displeasure with us through the overall negotiation. We will be directing anyone looking for a new or used vehicle to Tony. He is not your typical car salesperson. I was satisfied with the discount on the new vehicle and the trade-in value. Upon delivery 2 days later, he spent an hour plus to explain all the features. He was in no rush to move on to his next customer. Overall, I highly recommend Tony and the Nalley Lexus dealership.

Coco1112

28 de mar. de 2013

Jody was fantastic, she helped me find the right car and deal. I didn't wait long and she went above and beyond. She managed to work with her manager to trade in my car as well as find all the rebates to make my payment less.

Bp & Lp

23 de mar. de 2013

JJ made our buying experience outstanding and stress free. Nalley has written the book on how to treat customers either on the sales or service side. After experiencing Cadillac & BMW, my wife and I will never go anywhere else! Every employee is a positive representative of this quality organization.

phat928

16 de mar. de 2013

only one thing to say: you cant improve on perfection. its as simple as that!

Jackie

27 de feb. de 2013

I have purchased cars from Nalley in the past; however, this by far was my best car buying experience. Carley worked very hard to get me into my new car which I am loving - minus the scratches after less than 24 hours of purchase(:! She is very friendly, patient and knowledgeable about her job as well as the Lexus product. I am glad I chose to purchase my car from Nalley Lexus. I would highly recommend Carley & Nalley to family & friends who are in the market for a great luxury vehicle!

carolgsullivan

26 de feb. de 2013

This was our first Lexus purchase. The entire experience was very professional but with a relaxed feel. All of the staff that we worked with were extremely nice and helpful. Tony Mullany was our salesman and immediately expressed a friendly, professional attitude. He was fantastic to work with. By the time we completed our decision making and our purchase, we decided that Tony was not just another "car salesman", but a friend. Tony called us a couple of times just to make sure that we were satisfied with our purchase and everything was ok. We would highly recommend Tony and this dealership to everyone. We are very pleased with our new vehicle and will go by just to visit the next time we are in the area.

JacquelineD

25 de feb. de 2013

Received excellent service from the time we walked in the door. Did not feel pressured at all. Tony was patient with us as we debated between different models, packages, etc. He provided all the information we needed without being a "pushy annoying salesperson".

JeremyEaves

24 de feb. de 2013

Bought my first Lexus from Nalley Lexus. I would recommend this dealership to anyone in the market for a new or used auto. I give the rating of "5" because of my overall experience while shopping for my new vehicle. I worked with Tony Mullaney from the sales team. He was/is very knowledgeable and took the time to answer all my questions while not pressuring me to buy. after making my decision on the model I wanted still was not pressured. It was a very laid back experience. I was given a fair price on my trade-in as well as a fair price on my purchase. I was really impressed with the finance department after I signed the contract and took delivery I received a phone call from them the next day. I was told they had found me a cheaper interest rate after the fact and they dropped it to the lower rate. Working with Tony Mullaney and the sales Manager Chris Smith was an enjoyable experience. They are very professional and friendly after the purchase I have received calls making sure everything is good with my car and there is nothing I need. First class customer service from Nalley Lexus. I will be a repeat customer for sure.WJE

lumcheesal

20 de feb. de 2013

Mr. Autry's has many fine attributes but the primary reason my wife and I could recommend him to our family and friends was that he listened to us without interruption. He did not pressure us or use any of the 'car salesman tactics' that we find so offensive and demeaning towards us as customers.Mr. Autry was straightforward, honest, calm, pleasant and helped us purchase the car we wanted at a price we could afford. He is the nicest and most honorable car salesperson we encountered during the 3 months we shopped for a car. If I owned a car dealership, I would steal him away for my sales team as he represents the philosophy of The Golden Rule which is something that is sadly missed in many people today.John GoodrichConyers, GA

Nedrawright

10 de feb. de 2013

Jody was a pleasure. She made my car buying experience hassle-free and pleasant. She was highly knowledgable about the car and was able to easily address my concerns.Joe, in finance, was also a pleasure to work with.Overall, a great experience and I highly recommend Jody & Nalley Lexus!!

MIchael Smith

7 de feb. de 2013

Best repair services recently under the warranty - easy in and out when dropping GX off and technician stay in regular communication. Zach MIller is one the best service technicians in years with his approach, professionalism and follow through on a given request and is helping to bring Lexus back to it best in class services that Lexus was known for initially. Heather Garner is also the best sales person that is knowledgable and no pressure sales approach as well as knowing about your service needs too. I will definitely buy another vehicle from Heather and the team.

Lexus Hybrid Happy

5 de feb. de 2013

We came in for service on our 2011 Lexus ES350 and found the 2013 Lexus Hybrid 300h and decided that it was time to buy. Zach took good care of us in service but as we were looking at the Hybrid, Jody stopped by and took care of us from then on out. Thanks Jody! Love the car!

britanniaf

4 de feb. de 2013

Excellence is the unlimited ability to improve the quality of what you have to offer. This truism is the epitome of my experience with Jody at Nalley Lexus Galleria. Many dealerships promise excellent customer service. However, Jody, not only provided excellence she truly surpassed it. From the minute that I inquired of purchasing an ES 350, Jody was quick to respond to my email and also followed through with phone calls. I am still amazed of the going beyond the call of duty that each associate afforded in order to make my car buying experience, smooth and sensational. Above all, Jody exhibited a great attitude throughout the entire process and stayed after the doors were closed, insuring that I was up to date with all the features of the car making sure that all things were completed. After the sale of the car, many dealerships move on to the next customer. Yet, Jody reached out and followed up with me, to make sure everything was going well. I cannot express the awesome and astounding experience that I received from Jody at Nalley Lexus Galleria. I highly recommend and esteem her salesmanship and customer service expertise.

1967chevycamaro

30 de ene. de 2013

First I would like to say that Nalley Lexus Galleria is by far the nicest looking dealership that I have ever seen. The amenities they offer to their clients is second to no one. I didn't see one employee without a smile. My journey to Nalley Lexus started with an email I sent about a car on their lot that was posted on line. To my surprise I had a very prompt reply from Jody Artale a sales consultant. I explained to Jody that I lived 450 miles away and would not be able to come look at the car personally. I asked her to please look over the car and make sure there was no dings or scratches and that the car looked as good as the add on line. Jody took it a step further and took pictures of every inch of the car and assured me that I would not be disappointed. Jody was such a pleasure to work with. She provided answers to all my questions. She assured me all my paper work would be ready when I arrived to pick up the car and true to her word it was. She even picked me up from my rental car drop off point. I would drive 450 miles back to Nalley Lexus to buy another car. Thats how impressed I was with Nalley Lexus and Jody Artale. Next stop was the finance department where I met Joe Maupin. I spoke with Joe on the phone prior to me coming to the dealership. He already had the financing paper work ready to go when we met in his office. Joe is a sharp guy when it comes to finances and very knowledgable in the different coverages Lexus offers. It was a pleasure to do business with him. Nalley Lexus Galleria welcomed me into to their family, detailed my car filled it with gas and sent me on my way home. I absolutely love my new car and my experience at Nalley Lexus Galleria Thank You

BricksATL

18 de ene. de 2013

There is no service like the service I get from Nalley Lexus. Bill was impeccable with his responses, courtesy, efficiency.

mike1077

17 de ene. de 2013

Both Jody and rick did a great job in working with me. I have already given out their names to 3 of my neighbors and plant to visit them again when wife's car is ready for trade. Thanks Again for the tremendous customer service- Mike

SMM

12 de ene. de 2013

Best new car purchase experience I've ever had. The staff there was really focused on making the experience as easy as possible. The finance manager was especially helpful. He really educated me on the best way to make the most of my money, no matter whether I financed through Nalley or not.I would recommend Nalley to anyone purchasing a new car. I really think they look for a win-win in the negotiation process.

Vasheehan

31 de dic. de 2012

Delightful team - very helpful and willing to work with you...each one from Jay the GM, Rohan the Sales Consultant to Joe the Finance Manager! I highly recommend them!!

jnklock

24 de dic. de 2012

Great experience buying a new car at Nalley Lexus. Carley and Joe were great. For a first time Lexus owner it was a breath of fresh air.

CarenFrank

17 de dic. de 2012

Willie was very informative and I had a very pleasant experience buying my new car. He made me feel at ease and answered every question and concern. He had everything ready and available for me. Jay was very accommodating and worked with us until we were satisfied. The whole process was easy and I will recommend this dealership to my friends and use them again.

DerrickHoward

8 de dic. de 2012

Just want to share my horrible car buying experience with Nalley Lexus. I was and have been a good paying customer with toyota & lexus for over 10 years. After dealing with a terrible rookie sales manager at Nalley Lexus, I will never again step in the door of a Nalley dealership. In my whole life dealing with customer service, my experience with them has been the worst, when it comes to customer service. This particular manager got mad at me because I wouldn't take delivery of a vehicle that I was already approved to buy. His words to me: "You can leave now and never come back. As far as a customer here, you've been fired." I just said ok, asked for my keys to my trade, then left.As I was going home thinking things over, I couldn't understand how one car deal that's still gonna be someone's car deal (only a month or so from now) could cause such mistreatment. Thanks Chris Smith at Nalley Lexus Marietta/Smyrna-Galleria for firing me as well as all my referrals from your company.

BobbiSchaad

4 de nov. de 2012

Mr. Allsbrook went above and beyond my expectations for service and compassion. His attention to details in fixing and maintaining my son's car were exceptional. Mr. Allsbrook supplied me with a loaner, which was invaluable to me.He advised me on many issues (tires, brakes, and a recall. It makes me comfortable to know my son's getting the best possible attention and gives me peace of mind.The personal attention was wonderful! I couldn't believe the car was even washed when I picked it up. Gosh, I could keep going. But, I find it refreshing to encounter someone so willing to help! What a wonderful experience, thanks to Mr. Allsbrook!Bobbi Schaad

success77

13 de oct. de 2012

What a nice guy! Jeff greeted me immediately and coached me through the whole process of servicing my vehicle. He asked great questions, understood my needs, summarized my checklist, offered me a courtesy car, and delivered on time. He communicated well and kept his word throughout the process (he did what he said he was going to do)---- 2 traits I rarely find in customer service these days.Jeff exceeded my expectations; I am a very happy customer who will request Jeff for now on.

dlsparks1

29 de sep. de 2012

Barbara Williams made my car buying experience as painless and pleasant as possible. Initially I was very apprehensive about looking for a pre-owned car for fear of being taken advantage of as a woman. Barbara was very empathetic and knowledgeable about the vehicles. I highly recommend her for anyone who is looking to purchase a car without all the games and untruths.

Catmother

23 de sep. de 2012

I've been taking my car to their service department for years with total satisfaction. The last time I bought a new car...same great service. All their personnel are knowledgeable, friendly, helpful and really do make you feel like "the customer is always right"! I'll be taking my new Lexus there for service, too!

happy driver

22 de jul. de 2012

I would highly recommend Nalley Lexus for your new car needs. Carley worked very hard to get my wife and I in new cars. I have already recommended my friends to them. The only thing that rubbed me the wrong way was after sale push for paint and interior protector. I didnt believe its claims and knew that it was way overpriced. And of course you had decide today and today only....big turn off. Yes, apparently luxury car dealers do the same as the others.

Eddie

2 de jul. de 2012

This is the sixth car I have purchased from Nalley since 1994. The buying experience is excellent.

Obc2

1 de jul. de 2012

Unlike no other dealership. Randy and Robert are pros that get it. No pressure. No haggling and insulting games only dealer I will ever buy from

larosa92

21 de jun. de 2012

I went to Nalley Lexus looking for a different car. That car was already sold. However, I was able to find an even better car at an even better price. Keith Lothrop worked really hard to get me the price I wanted for the car I wanted. I love my car. The service was friendly and the cars are top quality. Nalley Lexus rocks.

marcus

19 de jun. de 2012

Keith was great to work with and the car was exactly as advertised. Really happy with the purchase.

marc9195

18 de jun. de 2012

keith was great and there were no surprises with the car. a real pleasure i'm an out of state buyer and he did everything in his power to accomodate me.

dirkbrobertson

16 de jun. de 2012

The service at my previous vist was far from acceptable. I considered changing dealerships but I am glad I did not. Zack was exceedingly helpful and the vist was what I have come to expect over the last 23 years I have been going to Nalley Lexus.

Sprayberry

19 de may. de 2012

This was my second purchase from Nalley Lexus Galleria. Same level of professionalism and service was provided for my Lexus purchase as was my Camry purchase. I apprecaite Keith's interest, concern and patience.Thanks!!!!

Alex Miltiades

16 de may. de 2012

Deal for car was falling apart due to much confusion. Your dealership did the right thing by satisfying the customer. You understand long term relationships.

Zizika

13 de may. de 2012

Everything was great, friendliness, professionalism, knowledgeability about their products and services. The negotiation was simple and painless. The only cost I objected to was documentation fees, they are astronomical across the board, not only at Nalley, in the industry in general. Aside from that I am pleased and am enjoying my new Lexus!

ilsota

12 de may. de 2012

We took our Lexus 450X for its first 5000 mile revision. It was a very nice experience: great attention, smily faces, great coffee, muffins and pop corn all in a timely manner.

chrid_d1970

7 de may. de 2012

I tried to purchase 2013 LX570, horrible experience, i am not gonna buy any cars from them. They are always thinking about a profit. We have back and forward for only $500.00. He was pushing me to buy for his price. I do not think so he is a good sales person and dealership neither.

mcarver

1 de may. de 2012

We had a wonderful experience at Nalley Lexus. Every person we encountered was very friendly and helpful. Keith took his time with us and answered all of our questions.

MCarver

1 de may. de 2012

We had been looking for a specific car for several months when we found it online at Nalley Lexus. We called and were put in touch with Keith Lothrop who went above and beyond to help us out. He sent more pictures and answered all of our questions. He was very helpful and pleasant to work with.

TLexusGS123

8 de abr. de 2012

I did not have an appointment this particular day, but decided to stop in because I was getting different answers over the phone about a service that I needed. When I pulled into service Tyesha came out and greeted me. I told her about my problem and she immediately called over to the parts department to find out my exact answer. She also was patient in answering all of my questions. I also told her I was interested in purchasing an accessory for my car, but that department was already closed for the evening so I told her I would just stop in the next day. I stopped in the next day to make my purchase and it was already reserved with my name on it. Very nice. I will now be booking her as my service consultant each time. I did not know who to request when making an appointment since my favorite consultant Ryan has left the company. They have been booking me with the next available consultant and let's just say so far no one has been like Ryan or Tyesha.

Bob Assadi

25 de mar. de 2012

Absolutely EXCELLENT experience from top to bottom... Had an OUTSTANDING Service consultant, Jeff Jackson who is terrific, very client oriented, took time to explain, and was couteous. I will take my car to this dealership for service in future.

Seaborn Jones

23 de mar. de 2012

Ryan Burke has been my service consultant for a number of years, and I am more than pleased with the assistance he has provided. His advice has been both practical and easy to understand. He solves my problems with a minimum of time and fuss, and I value our relationship.Seaborn Jones

JabariRollins

22 de mar. de 2012

I always have a wonderful experience when I bring my car in for service. The staff is friendly, the dealership is beautiful, clean, and inviting. One of the biggest reasons I will stay with Lexus is the quality of service from this particular dealership, and Henry is another reason!

Mrh463

22 de mar. de 2012

My car was ready when promised at the amount they told me. I'm always treated properly and with respect and I will always do business with Nalley Lexus.

timegirl

20 de mar. de 2012

My LX 470 was serviced the week of 2/17/12 and Jeff Jackson is my Service Consultant. While I had not intended to have such an expensive service, Jeff's professionalism, empathy, and attention to detail made the financial burden palatable. Jeff was recently assigned to me as my Service Consultant with the departure of his predecessor. My experience with Jeff has been positive and I am glad he is my Service Consultant.I also want to mention Clarence who works in the Loaner Car area. He is a true gem. Always cheerful, positive, and just a good man. Sincerely,Lynn Watson

Preisinger

18 de mar. de 2012

There were 3 service recalls on my Lexus 330. The Service department called to remind me that they needed to be done, which was wonderful as I often get busy and ignore the mail. They set the time according to my schedule and loaned me a car for the day long work. While the work was being done, they noted work that needed to be done in the near future. Bernard had the quotes waiting for me when I picked the car up. I can honestly say that I have never been happier with my car. I have had a Honda, Jeep and Acura before but have truly enjoyed the 233000 miles I have driven in my Lexus!

Chemtj

17 de mar. de 2012

Exceptional service. Bought used car. Had a minor problem with the car that I did not notice before leaving the dealership. They went out of their way to repair it and make sure I was very satisfied. Very happy with outcome. Thanks to all involved!! I will be a long time customer.

shabersham

15 de mar. de 2012

Henry is always friendly, prompt and very responsive. He treats my like "family" and I am more than happy to give him and Nalley Galleria my business.

ccole

10 de mar. de 2012

Our experience with sales staff and service department was the best we have ever encountered. My wife and I where very impressed.

kel2kids

28 de feb. de 2012

I saw a 2011 Infiniti FX 35 online and emailed with some questions. They were quick to respond and we showed up the next day to see the vehicle and test drive it. Megan Russell was who I originally dealt with via email and when we arrived she turned us over to Keith Lothrop.Keith was great to work with and made the whole process very easy. I got a fair price on the vehicle and also on the trade-in. I can say with 100% sincerity that this was the easiest car buying experience I have ever had.

Infiniti Fan

28 de feb. de 2012

I saw a 2011 Infiniti FX 35 online and emailed with some questions. They were quick to respond and we showed up the next day to see the vehicle and test drive it. Megan Russell was who I originally dealt with via email and when we arrived she turned us over to Keith Lothrop. Keith was great to work with and made the whole process very easy. I got a fair price on the vehicle and also on the trade-in. I can say with 100% sincerity that this was the easiest car buying experience I have ever had.

TeCe

25 de feb. de 2012

First I would like to apologize to Keith for rating his dealer so late after our purchase. My wife and I was very bless to have a salesman that was honest with us. Keith was very informative and answered all of our inquiries about the purchase. He was very straight forward about the business side of the transaction. He really helped us get the best deal for our situation. He was patient and not pushy like most salesman are, when they're trying to make a sale. He was very personable and courteous. Thank you 'Nalley Lexus-Galleria'for the quality and professionalism this salesman shared with us.

spoole117

24 de feb. de 2012

I am a stickler for customer service. Henry provided the best customer experience I have had at Nalley thus far. I was getting maintenance done, and there was a noise that was concerning me. I asked Henry to have them check it for me. Since I only hear it when it is cold (mornings), they kept it for two nights to try to replicate the issue. Unfortunately, the weather did not cooperate, but I am confident that if the noise returns, they will make sure I am taken care of when I return.

charlotte0101959

20 de feb. de 2012

Chuck is the best sales person I have ever dealt with. I have purchased my last 4 vehicles from him. He knows how to respect a customers needs and wants in purchasing!!!!

sousellen

17 de feb. de 2012

I was quite pleased with my experience at Nalley Lexus Galleria. I was given as my service consultant Jeff Jackson. I came in without an appointment and was unsure if I would be able to have my car looked at. Jeff assured me that my car would be taken care of. He gave me an estimate of how long it would take and I was given a loaner,(a Lexus Ct200h), this was a fun car to drive!!Jeff kept me informed of what services my car needed and gave me explanations that I could understand, (not being a car person, I really appreciated that).My car was ready on time, the price was good and the service was excellent!!!I would highly recommend Nalley Lexus Galleria.Thank you,

Lexus owner

16 de feb. de 2012

Buying a used car from Nalley Lexus was overall a very good experience. We worked with Keith and I felt like he pretty much did as much as he could to make sure all of our concerns and questions were met with informative answers. He seems to go the extra mile to be a nice guy and do what he can to give you what you want.

jeffwatl

15 de feb. de 2012

Great Experience. Called my normal non-dealer service place and compared prices. These guys were lower. Plus they showed me some things that my old service center overlooked. My air filter was filthy!

adadren

13 de feb. de 2012

had great correspondence with keith lathop at nalley lexus informed me that the vehicle am looking for has been sold but the dealership recieves lots of trade every week thank you kieth for your wonderfull custumer service

onlyiing

11 de feb. de 2012

I had some muffins for breakfast while I was there. Exceptional sevice within the estiamtd time I was given for my routine service. I also received a courtesy car even though I only needed it for a couple of hours. Henry was awesome! He called me twice to tell me everything check out ok and to let me know I may need back breaks at my next service and again to tell me my car was ready.

jalema

11 de feb. de 2012

Open, honest. Easiest car buying experience ever. From the time I showed up, until the deal was finalized took only a couple hours. No negotiating required. Dealer performed minor repairs and actually put it in writing.

Lina1116

9 de feb. de 2012

Henry is an amazing consultant providing excellent customer service from start to finish. Every time I've worked with Henry I have received top level treatment. Henry is truly an asset to Nalley Lexus. I will and have recommended serveral friends and family to work with Henry. I look forward to future service visits with Henry.

Honna

8 de feb. de 2012

Henry is very professional and friendly. I am glad he is my primary contact person at Nalley. He really cares about customers and their auto issues. Henry constantly demonstrates that he is there to help in any way he can.

vcain006

4 de feb. de 2012

From the time that your location was down the street on Cobb parkway until now, I have always received great service from Henry. Whether it was just parking the car, to fully restoring it to its mint condition, he has always made sure that everything is complete and that my expectations have been exceeded. It is because of this great service, that I bring the vehicles of my whole family to him for service. So instead of just bringing my one, I bring five others. Of which just one of them was actually purchased at Nalley. As long as Henry is there, I will always bring my cars there!

jjordan1224

3 de feb. de 2012

Today was by far, the best experience I have EVER encountered with having a vehicle maintenanced. Henry was extremely professional and efficient. I received a complimentary car wash and my tank was filled up. I was advised of maintenance concerns but never pressured and walked away extremely satisfied. What an amazing way to start my day. Thank you. God Bless.

4dhardy

3 de feb. de 2012

I took my car in on my lunch break to have an oil change only, they were a little backed up so my time was running out, I spoke with the service guy Henry Holoman about my dilemma and he offered to give me a loaner to drive back to work and said I could just come back when I got off. I was so thankful. Only to later find out my car had an oil leak and needed some other minor repairs. Henry was very knowledgeable in explaining waht was wrong with my car so that I could understand. I also feel Henry was compassionate about the unexpected cost I was about to incur and was very honest with me abut what services required my immediate attention and what services could be put off until the next service.I was also allowed to keep the loaner until my car was finished and Henry provided a daily update on the progress.I was 100% percent pleased with the entire staff ant Nalley Lexus. I was made to feel appreciated and not taken advantage of. I would recommend any of my frined with Lexus cars to go to this location and definetely ask for Henry Holoman!!!

Robert

3 de feb. de 2012

The selling part of the visit was adequate but when we went to sign the financial paperwork we were not given any paperwork to show the breakdown of figures i.e. puchase agreement. We were just given the financing paperwork to sign. When we asked for a copy the next day they said they had given us one but in fact they could not produce a signed copy for us. If we had seen the breakdown when we were signing for the financing, we probably would not have bought the car for that price.

Hybrid owner

29 de ene. de 2012

I thoroughly despise the entire process of buying a new vehicle! However, the sales and finance staff I worked with at Nalley were very professional and accommodating. My experience with this purchase was pleasant and the price I paid for the vehicle was very fair.

Just a Lady Who Likes Her Cars

27 de ene. de 2012

The best way to start this review is to summarize why I'm compelled to write it in the first place: The Dealership enticed me but the Salesperson brought me back! We set out to compare a few different models/manufacturers in order to determine what to buy. We were greeted (not pounced upon) by Keith Lothrop upon walking onto the lot at Nalley Lexus. I have purchased more cars than most as my home is the Motor City and it is somewhat expected that you have a new car every few years. That being said, I've been through the heavy-handed approach from more than one Salesperson over the years and that attitude was very pleasantly nowhere in sight here. Keith was cordial, informative and very personable ~ he asked questions & showed a genuine interest in how he could best help us far above and beyond any Salesperson in a dealership has ever shown me before. Once I found the perfect car for me, although it was at another dealership, Keith was able to arrange for me to purchase through Nalley Lexus. I can honestly say that I probably would not have otherwise purchased the car. We had never heard of or met Keith before the night we stepped into Nalley Lexus, but you can bet his name will be handed out to anyone I know looking for a car (new or used). Actually feel like we made a friend through this deal! I must give a shout out to all the support personnel at Nalley Lexux ~ from the lady in the coffee shop to Nester in Finance and especially to the gentleman assuring the front Sales Room was in tip-top shape, there were only smiles and kindness. This is truly a top-tier dealership that knows how to treat their clients!

lrduncan

25 de ene. de 2012

This is my me and my husband's first Lexus purchase. This was the most pleasant experience we have ever had in purchasing an automobile. The customer service, curteousness, and patience given to us by Randy Autry was exceptional. In addition, Mr. Kim was also provided exceptional service during financing. Thank you, Nalley Lexus at Cobb Galleria for a great buying experience.

sti = fun

25 de ene. de 2012

Keith was very nice and helpful throughout the whole process. We started communicating through email and then in person. He was very professional the whole way.

kjsadler

19 de ene. de 2012

We owned two Lexus vehicles and Ryan Burke was our service coordinator. Ryan was always friendly, courteous and prompt. Ryan's customer service was above and beyond any we have had at any other dealership. Having two vehicles that needed service and had recalls, it was wonderful to have Ryan to hand any and all issues we had. We moved out of the Atlanta area, but I would recommend Ryan to anyone.

W.Harper

19 de ene. de 2012

Nalley Lexus Smyrna and Jeff Jackson ALWAYS surpass my expectations, assuring me that I will continue to be loyal to Nalley Lexus. Excellent service, warm environment, & friendly people! I would highly recommend anyone looking to purchase a Lexus to work with Nalley Lexus and to always, always call Jeff Jackson for any service needs; Jeff and his team are truly THE BEST!!

qbiscuitann

16 de ene. de 2012

Wow! First class operation from beginning to end. Randy made this process a true pleasure. I was completely satisfied with the personable, processional service and knowledge he provided. I am more than happy with my first Lexus purchase and would highly recommend.

Zelda2u

14 de ene. de 2012

I am from a small town in NC and when I lost the key cover off the driver side door of my Lexus I was told that I would have to get it replaced at a Lexus dealership - the local Toyota dealership could not get it for me. I came to Smyrna for a visit and called Nalley Lexus, where the serviceman said that they keep them in stock. When I arrived, a woman saw what I needed and told me to relax with some great coffee. She flew around and within minutes had my car ready to go! And she was so friendly and professional that I left feeling really happy. What a great experience in the city! Thanks, Nalley!

dmcaleer

9 de ene. de 2012

I was able to make an appointment with the service department immediately, and the quality of service I received was excellent. They diagnosed the problem, worked with me on the price, provided a loaner vehicle, and fixed my car same day. Can't ask for much more than that.

Preston

8 de ene. de 2012

Just bought a certified 2009 GX 470 at Nalley in Smyrna. It was a great experience. Worked with Keith Lothrop. Definitely recommend him and the dealership. Great experience from reviewing inventory; to test drives; to patience; to product knowledge; to cutting the deal; to prep; to review of features of the car after the sale. Keith spent 3+ hours with me going through all of the bells whistles and features of the car and made sure that I knew he was always available later if there were other questions or 'education needs' that I had on the car. Overall great experience!!

John H.

31 de dic. de 2011

We are a young couple looking for a Chevy Equinox in the Atlanta area, and we found it at Nalley Lexus. Keith L. made the process pleasant and painless. We feel as if we got a great deal on our car, and we would certainly do business with Nalley Lexus again in the future.

wmcgukin

24 de dic. de 2011

Just purchased my first Lexus. From the time Randy Autrey introduced himself, it was clear that he was very knowledgeable about the product and believed in the quality and service provided at the Galleria dealership. Very pleased with the high level of personal service and attention during the negotiation and purchase process. No high pressure to make a decision on the spot. Randy is the first Lexus Sales Consultant I've encountered. He certainly has raised the bar for customer service that other dealerships should strive to offer. Met the service consultants and manager who will be taking care of ES350 when needed. Before leaving the dealership, I was given a thorough orientation on the features of the automobile and my cell phone synchronized with the hands-free system. Overall, a very good experience at this early stage of Lexus ownership.

beach bum

24 de dic. de 2011

Just purchased my first Lexus. From the time Randy Autrey introduced himself, it was clear that he was very knowledgeable about the product and believed in the quality and service provided at the Galleria dealership. Very pleased with the high level of personal service and attention during the negotiation and purchase process. No high pressure to make a decision on the spot. Randy is the first Lexus Sales Consultant I've encountered. He certainly has raised the bar for customer service that other dealerships should strive to offer. Met the service consultants and manager who will be taking care of ES350 when needed. Before leaving the dealership, I was given a thorough orientation on the features of the automobile and my cell phone synchronized with the hands-free system. Overall, a very good experience at this early stage of Lexus ownership.

Newsgirl

20 de dic. de 2011

Keith treated me with professionalism, courtesy and respect. He is VERY knowledgable of Lexus and Lexus products. Everything I inquired about (before, during and post sale) Keith made a point to give clear and precise information. At no time, did I feel pushed or rushed. Keith is a PRO and a really nice guy. AND, made my car buying experience at Nalley pleasant. I recommend considering Nalley Lexus for your next vehicle purchase. Be sure to ask for Keith!

Nancydunk

16 de dic. de 2011

Coming to Nalley for either service/repair or purchasing a car has always been a good experience for me. They are professional, pleasant and knowledgeable. My service advisor is Tyesha and she's the best.

tusteven

7 de dic. de 2011

I had great customer service!!! This is my wife and I second Lexus from Nalley Lexus and this wont be our last either. My wife picked up her vehicle on Thanksgiving Eve and they stayed open and waited for both of us to finish up the paperwork and then spent the extra time teaching us the basics on the vehicle like navi,bluetooth connection,etc. Thanks to Mr. Kim and Artie for the great service!!!

thefngs

5 de dic. de 2011

My wife and I had a very good experience at Nalley Lexus last week. Our sales representative, Kevin Kersey, was completely knowledgeable about the SUV we were interested in and made sure we understood all of the features on the vehicle. Everyone else we dealt with was very knowledgeable and friendly - the entire process was smooth. Their price was very competitive and we received fair value on our trade in. This was by far the best car purchase experience for my family.

thefngs

1 de dic. de 2011

Kevin Kersey provided an exceptional sales experience at the Nalley Lexus Smyrna dealership. All dealership employees that I encountered were professional and friendly. The process for trading in and purchasing a new vehicle was seamless - everyone knew what they were doing and there were no hiccups. I was also introduced to the individual that was going to be my service adviser - that was top notch. The checkout process when I received my new vehicle was first rate. Vehicle that I purchased was in a garage where step by step walk through of all vehicle options was covered.

Executive

30 de nov. de 2011

From the moment I walked into the dealership I was treated as if I was important and my opinions were valued. Artie Goldstein listened to my needs and desires and worked with my husband and I to find the perfect fit. There was no pressure and we felt everyone was honest.

lrhudy

27 de nov. de 2011

I appreciated the opportunity without pressure being applied. This is a sign of true professionalism. Upon picking up the new vehicle, all items were handled to my satisfaction and extra steps were taken to ensure my satisfaction. The entire staff was courteous and helpful.

Young Couple

27 de nov. de 2011

We had a great experience buying a new car from Nalley Lexus Roswell! Everyone was very helpful and friendly, and the facility was very nice. I would definitely recommend them!

debbie.healy

25 de nov. de 2011

Chuck - was very helpful, not pushy and I feel that I got a good/fair price. I had done a lot of home work on pricing. The is my second Lexus so I did not need to be sold on the car. Chuck has followed up multiple times to make sure that I am happy with the car and that there are no issues or questions. The whole process went smoothly - I would recommend Chuck and the dealership to others.

Hongas

22 de nov. de 2011

Ryan Burke and the service dept. we're first rate as usual. The service dept. and Ryan make driving a Lexus a real pleasure.Lewis Sapp

thomasfgarrity

22 de nov. de 2011

Service visit was friendly, and work was done within the time estimate given. Service consultant explained everything that was done to vehicle and took me to vehicle to complete the service visit.Guest facilities were clean and furnished with daily newspaper. Coffee was excellent and bottled water was available for customers waiting on service work.Showroom was filled with latest models and was able to browse for information on next vehicle to purchase.Everyone was friendly, had a smile and greeted all the customers with the utmost of courtesy.

Happy New Care Owner

19 de nov. de 2011

I was totally blown away by my experience at Nalley Lexus this week. My sales representative, Rohan Stephens, was completely knowledgeable about the car and made sure I was before I left! I have great comfort in knowing that he will be eager to help with any questions or concerns in the future. It is a relationship, not a one day ordeal. Everyone else I dealt with was the same way. Their price was competitive, too. I had shopped around, but was quickly convinced that this was where I wanted to buy my car. It was so different from other car purchasing experiences.

????

16 de nov. de 2011

My husband and I have two Lexuses...have bought from Nalley for about twenty years. Each renewal, we think we need to look at other cars, and we do just that. BUT we always get a new Lexus. One MAIN reason is the service. Ryan Burke is terrific. We feel like he is always there to help with our best interest at heart. Today I had a tire blow on 285. Ryan had a tow truck there in twenty minutes and me on my way as soon as possible....quite shortly. Cannot say enough about the service at Nalley Lexus and Ryan!

bphlegar

16 de nov. de 2011

I live 100 miles from this dealership with other dealerships located closer to my home.I have worked with Ryan Burke for many years now and have found him without fault,courteous in his manner and an asset to both me and Nalley Lexus. He is both honest and efficient, and I believe what he says concerning my vehicle. The foregoing is worth the 100 mile drive. I have been dealing with this Dealership since 1981. I believe the ratings I have given Ryan Burke and Nalley Lexus are well deserved and I would recommend them without reservation.

mcowan1

14 de nov. de 2011

My experience at Nalley was excellent. This dealership is always clean, efficient, and moving like a well oiled machine. I was helped by Jeff Jackson. This is the second time I have worked with Jeff. He is always friendly, knowledgable, and helpful. I originally went in for a diagnostic check up on my new to me 2006 IS250. The staff at Nalley was able to notify me of specific issues with my car that might effect my safety. I am thankful for their hard work and kindness. I will always bring my Lexus to Nalley and Jeff Jackson.

Frank

9 de nov. de 2011

I am sure you have other technicians/service specialists who do an outstanding job. However it has been my good fortune to be taken care of by RYAN since joining the Lexus family in 2008. He, in my opinion, exemplifies the tops in customer service and is as fine an ambasador as you could have representing your company. I belive my comments carry some weight as I spent the last eight years of my career as Mgr of Customer Service for International Paper Co. Had I known him then I would have hired him away from you!

mayrold

7 de nov. de 2011

We purchased a 2012 CTh Mr. Crane was an absolute joy to work with. GREAT SENSE OF HUMOR!! I can honestly say I would HIGHLY recommend Nalley Lexus to friends and family.

sfunkatl

4 de nov. de 2011

From the moment Randy took me out to the Pre-Owned Lot to the moment he handed over the keys to my newly purchased Lexus, he and the other Lexus personnel were total professionals. They were friendly, confident and straightforward, and made the buying process a little more bearable. Other than taking longer than anticipated, it waqs a smooth process and I am verey happy with my decision to purchase a Pre-Owned Lexus.

Bobbye Litchfield

3 de nov. de 2011

Ryan is the best. He always knows me when I call and takes care of everything quickly. He is the reason I bought my 2nd Lexus. Bobbye Litchfield

dpcarlton

2 de nov. de 2011

Ryan is a terrific representative for your company. He's always helpful, pleasant and knowledgeable. His attention to customer service is the reason we decided to buy another Lexus from your dealership.

doehlahouse

1 de nov. de 2011

Our recent dealings with Nalley Lexus Smyrna and Rohan Stephens was a pleasant experience. Rohan was very personable and he was knowledgable about the RX350 we purchased. We would recommend Nalley Lexus Smyrna and Rohan Stephens to friends and family.

Sheila witherspoon

28 de oct. de 2011

Eric did an outstanding job working with us on the purchase of our new GX460. We live in north Alabama, 60 mile from a Birmingham Lexus dealer, but drove an extra hour just because he worked with us over the phone and was so very nice! We will continue to do business with Nally Lexus in th future! He stayed late and explained every thing and answered all of our questions. He let us take our time and did not pressure us to make a decision.

redcatman

25 de oct. de 2011

Keith treated me if I was his best friend trying to get a great car at a great price. On everything I asked to be done on the front side of the sale of a used Lexus, Keith went out of his way to pay attention to my requests and follow up immediately to get a response, both on price and getting additional service I required if he wanted the sale. Extremely cordial and accommodating, with no attempt at rushing the sale, and excellent follow through subsequent service follow up. This is the best and most professional dealership I have ever dealt with.

KatiGardner

21 de oct. de 2011

I just took in my new RX350 in for it's first oil change and 10000 mile inspection. I never get anxious about going to get the car look at because I know that the team at Nalley will take good care of our car. I've never been pressured to buy anything new or to have something done that wasn't necessary. Jeff, my personal service rep, is amazing and goes out of his way to make sure we are happy with the car.

cole4091

19 de oct. de 2011

Outstanding service and consideration from Karl Magnusson.His knowledge and enthusiastic demonstration of the vehiclewas exceptional. The purchase was a direct response to his ability.

holiday1

18 de oct. de 2011

I was greeted as I drove in, and the representative immediately found Jeff, who answered my questions and ushered me to the waiting room. Jeff is always helpful and friendly. The service was completed in less than an hour while I waited in a relaxed atmosphere with a cup of coffee....Lovely.Willorene Jones

twdell

17 de oct. de 2011

Jennifer has always given me excellent advice about the service on my lexus RX 300. I have been taking it to Nalley for 5 or 6 years now and have always been satisfied with the treatment I got and the way they have taken care of my car. I have over 100,000 miles on the car and they keep it in good running order.Thank you Jennifer.Tom Dell

donaldsjordan

16 de oct. de 2011

I want to thank Joe Williams for being such a great salesman! He was friendly, professional, and let us consider the car at our pace. I would recommend Joe to all my family and friends if they were shopping for any car, but especially if shopping for a high end car. I would also like to say the dealership is top notch and a class dealership. I suggest anyone looking for a new or used car start with Joe Williams at Nalley Lexus before shopping elsewhere.

ebc2011

15 de oct. de 2011

Rohan was extremely nice and helpful to us in purchasing our new vehicle. I would go to him next time I was buying a car.

shilo44

11 de oct. de 2011

I always have a great experience when I bring my car in for service at Nalley Lexus Smyrna and Ryan Burke is the BEST service consultant I have ever had the pleasure to work with. Lexus is simply the best car to own in every way.

goldstein9690

10 de oct. de 2011

They got the work done. I feel very confident when Ryan is my service person that things will be done right. The price was reasonable. Thanks.

hairdog

10 de oct. de 2011

Ryan has been excellent to work with. He is very attentive to our needs and consistently goes out of his way to ensure that we are provided with the best possible service. The service work itself is also very good.

wmccorkle

10 de oct. de 2011

Ryan is a "normal" sorta guy who I can trust. We have a long standing relationship and I enjoy seeing him. I never have an issue with the work performed by the Nalley service guys.

campk706

9 de oct. de 2011

I visited Nalley Lexus a few weeks ago and was very concerned that I was either not going to get a good deal or they wouldn't be patient with me because I haven't bought in many years. After about 30 minutes at the store I felt right at home, No-Rah Cheffon was awesome! No-Rah answered all my questions, was not pushy and helped me to make the decision as painless as possible. If you need a patient and knowledgeable salesman for a car purchase see No-Rah!!!

favorite car

8 de oct. de 2011

This is our 3rd Lexus! Heather is our usual contact person and has ALWAYS been a delight to deal with! However, she was out on maternity leave when we were ready to lease our new car. We were introduced to Richard and Chuck and they too were WONDERFUL and made our new sales transaction a "breeze". Both were personable and knowlegable and, once again made our visit to this dealership a pleasure. We continue to recommend them to friends and family.

swi599

8 de oct. de 2011

I have used the Nalley Lexus service department and had Ryan Burke as my service advisor for more than 10 years for two cars, in all that time I have always been very pleased with the customer service and quality of work. Regular service calls are easy to schedule and if I have a problem develop in between visits I get prompt attention. Courtesy loaner cars are available for as long as needed if the service will take too long to wait on. Ryan Burke is the best service advisor I have ever worked with at any dealership in my 40 years of owning cars, he clearly explains issues that need to be addressed and allows me to make a decision with confidence to keep my cars running reliably and efficiently. I could try and save money by not going to a Lexus dealership, but with the long history of great customer service and reliable work I get from Ryan Burke and Nalley Lexus I have never thought about it. I highly recommend them.

scowen

7 de oct. de 2011

Ryan Burke at Nalley Lexus has provided excellent service for more than 10 years, and is the reason we purchased replacement new cars at this dealership.

vannparker

7 de oct. de 2011

Ryan has been a delight to work with. I like having a personal contact at the dealership who knows and remembers my name. In addition, I have called or emailed with Ryan on several occasions about items that did not involve or require a visit. He has been very responsive and knowledgeable each and every time I have had to contact him. He is an example of someone who has respect for his customer, so I don't even think of going someplace else. If my Lexus ever needs replacement (probably not for a long time), I would go right back to Nalley, largely because of the great after sale service for which Ryan is my contact point. He is a keeper.

marzankm

5 de oct. de 2011

I always have a pleasant experience when I visit Nalley Smyrna. The employees are very helpful and always ask to make sure I have been helped. Waiting for my car is not like waiting at an ordinary dealership; there is fresh starbucks coffee, coffee, comfortable lounge seating, and other treats. Overall my experience is always GREAT!

madoyle

5 de oct. de 2011

Ryan Burke is the finest service advisor I have ever worked with at any dealership. He truly cares about the quality of the work and my satisfaction with all that the service department does on the car. I cannot praise him highly enough. The overall dealership experience -- purchased two new cars, traded in one car -- has been first class.

atllexusdriver

3 de oct. de 2011

One of the reasons I have enjoyed owning Lexus cars is the excellent service I have received over the last decade at Nalley Lexus Galleria. The staff is prompt and polite and the waiting areas are pleasant. Loaner cars have always been clean and readily available for longer service visits. Ryan Burke has been my service consultant and I have found him to be honest, knowledgeable, courteous, and reliable. I have even depended on his advice in choosing when to trade in my Lexus and which new model to select, based on his understanding of my driving habits and preferences. I would highly recommend this dealership for service.

Trudy Messmer

2 de oct. de 2011

Recently, my wife and I were looking for a Lexus RX350. My wife has certain requirements for the vehicle, and we found one that met the requirements on the internet, however it was a used, low mileage vehicle in another state. While we waited for the vehicle to arrive, my wife continued to look on the internet for a new vehicle. In the course of this research, my wife communicated with Carley Jones of Nalley Lexus Smyrna. After emails and phone calls we met with Carley, we stopped by after work to test drive a 2011 Lexus RX350. Carley said she had a vehicle being sent from another dealer that was equipped exactly the way we wanted. During the brief wait, Carley impressed us with her professonial salesmanship and pleasant personality as she explained the different attributes of the vehicle, and the buying process. The vehicle arrived, and being impressed, we immediately bought it. Carley made the buying process painless, without haggling or pressure and without wasting our time. We were so pleased with Ms. Jones and Lexus, that we called the following week and bought another 2011 RX350 from Ms. Jones. Overall, we were thoroughly impressed with Ms. Jones and the buying experience at Nalley Lexus Smyrna.

chinery

28 de sep. de 2011

I have never experienced such professionalism and customer service oriented personnel as I found at Nalley Lexus in Smyrna. They will receive my highest recommendation to all my friends. They are a cut above ! Quality and Service. A rare combination in today's world! Thank you Bobby!!

Shinchman

27 de sep. de 2011

I have dealt with ballet Lexus since 1996 and have always had excellent service with them. I have dealt with Ryan many years. He is proactive and trustworthy and has demonstrated to me onnumerous occasions that he wants my business and will take the necessary steps to get the job done

joetfromgt

21 de sep. de 2011

I have bought three cars from Nalley and have services my cars there for more than 10 years. The service representatives are knowledgeable and friendly. Their courteay car program is convenient and helpful. The dealership is always clean and the waiting areas are comfortable and attractive. I recommend them to my friends and colleagues.

tillmante

20 de sep. de 2011

I bought my second Lexus at Nalley Lexus Smyrna because of the incredible service I receive from Ryan Burke. He is the most amazing Service Consultant, and I would follow him wherever he went. His honesty and integrity are like no other. As a single woman, I have complete faith in Ryan and his recommendations. Thank you,Terrie TillmanVery Satisfied Customer

maidungdo

20 de sep. de 2011

I BOUGHT MY LEXUS AT A DIFFERENT DEALER BUT COME TO THIS DEALER BECAUSE OF THE HONEST AND GENUINE SERVICES I RECEIVE EACH TIME FROM RYAN AND OTHER TEAM MEMBER...I AM MOVING OUT OF STATE AND WILL HATE HAVING TO FIND ANOTHER LEXUS DEALER BECAUSE I CAN NOT FIND ANOTHER RYAN TO HELP TAKE CARE OF MY CAR ! I WILL MISS RYAN AND ALL THAT HE HAS DONE FOR ME OVER THE LAST 4 YEARS! I CAN'T DRIVE A NICE CAR WITHOUT THE PEOPLE INVOLVED IN KEEPING IT RUNNING !

crystalblackwell

20 de sep. de 2011

Nalley Lexus has serviced all 3 of my Lexus autos since 2000. I recommend Nalley's Smyrna dealership to all that I know that own a Lexus vehicle. Ryan Burke has been my Service Consultant since 2004 and consistenly earns high marks for his attention to detail. He always insures that I am satisfied with my service by providing a follow up call and most importantly, will give an accurate estimate of the cost of service, particularly on the major services at the 30K intervals. I am a loyal Lexus owner because of Nalley Lexus - Smyrna and Ryan Burke. When you own a Lexus, you know that service is a minor cost of ownership. When you work with Ryan and his Service team at Nalley Lexus - Smyrna, you know that they strive to continue to provide excellence and retain your trust.

chapelled

19 de sep. de 2011

I have had my car serviced at this dealership since I purchased it in 2007 and have been very pleased overall. All staff at the dealership with whom I have come in contact have always been very courteous and helpful and seem to enjoy their jobs. Service appointments are easy to make and times requested are always accommodated. When necessary, loaner vehicles have been provided with absolutely no hassle. And, my service consultant, Ryan Burke, is always courteous and eager to help. I have always felt that I have received good service at a good price and trust that my car has been taken care of very well.

sking2004

16 de sep. de 2011

ryan burke is always courteous and helpfulgreat service agent in an excellent facilityhe is a good listener and always fixes the problem efficiently

janceysmith

14 de sep. de 2011

My consultant Zachery Miller is the reason I bring my Lexus to the dealership, as he is always courteous & knowledgeable. He is a true asset to the dealership and I trust him completely and will only bring my car to him to be serviced.

thestrows

12 de sep. de 2011

I have owned 5 Lexus vehicles, four bought through Nalley Lexus, all five serviced by them. Ryan Burke has been my Service Advisor throughout. I consider his work and professionalism to be outstanding. He has never recommended something that turned out I didn't need...he has always delivered on what was promised...he is completely knowledgeable in his field...and I trust his judgment without question. I have purchased three vehicles from Nalley in the past three years and Ryan and his service team are why. I have also been pleased with the sales team but, as expected, my primary relationship is with the Service department. Ryan is the best I have encountered.

rattandeep

12 de sep. de 2011

I have bought two cars from Nalley lexus and have been pleased with the purchases.Ryan has been my service consultant for several years.He has been able to work my car in and out on time.He is very knowledgeable and lets me know about the repair / maintainence that my cars need or do not need.He has a very pleasant personality, is easy to work with and very professional.Ryan and his crew at Nalley lexus get a strong recommendation

jslmdcga

12 de sep. de 2011

RYAN HAS BEEN MY SERVICE REP FOR 15+ YEARS. HE IS THE BEST!!!! ALWAYS PROFESSIONAL,RESPECTFUL AND HONEST AND MAKES SURE I'M ALWAYS WELL TAKEN CARE OF. i HIGHLY RECOMMEND HIM AND NALLEY FOR LEXUS SERVICE.

wjacobson

8 de sep. de 2011

I have worked with Ryan numerous times over the years, and he continues to exceed my expectations. My assessment is based on his professionalism and ability to meet my specific client needs.

sbyrne55

6 de sep. de 2011

(I was frustrated with my daughter's Ford Dealer and my inability to find a good rating on service departments for other dealers so thought I should take the time to write one myself) I have been taking my Lexus to Nalley (Smyrna) for the past 6 years and over 100,000 miles. I have always been treated with courtesy and professionally. While my buying experience here was not the best, the service department has been great - not cheap, but I feel I am getting value - service and courtesy have value and I would gladly pay a little more to get competent professional service and feel that my business is appreciated. They do not try to boost service costs by advising on items beyond what is needed. I have even bought my tires there - they matched advertised prices. They have spoiled me... I would consider another car, but my 2005 LS 430 is running great and may make another 100,000 miles - and having no frustration when you take a car in for service is worth a lot to me.

asnw39

3 de sep. de 2011

NALLEY LEXUS IN SMYRNA IS THE ONLY DEALER I WILL WORK WITH. THEY ARE JUST A WONDERFUL DEALER TO DO BUSINESS WITH.IT IS A SHAME I CAN'T SPEND MORE TIME THERE BUT THEIR CARS AREEXCELLENT AND NOTHING GOES WRONG WITH THEM!!

Sandralwood

23 de ago. de 2011

Great service everything was openly laid out and easily comprehended. The drive to Atlanta was worth the trip in great savings. Everything was prearranged and time at the dealership was minimal.

active senior

19 de ago. de 2011

Have only positive commenmts to make about the people I met and worked with at Nalley Lexus. I definitele tecommend the dealership to anyone interested in driving the Lexus product.

Dean Frey

16 de ago. de 2011

My wife and I found JJ Jones to be very friendly, knowledgeable and most professional.He made us feel very special and gave us a good deal on a new Lexus. I am confident that the service of our new vehicle will be of the highest quality. This is our first experience with Nalley Lexus and found it to be superior to the treatment of our last Lexus dealer.Dean Frey

anewcreature

10 de jul. de 2011

We were praying about purchasing a good quality car, but we wanted to purchase it in the Atlanta area. The Lord led us to Nalley Lexus Galleria in Smyrna, GA. We were very well pleased with the deal, service, and professionalism there. We do recommend Nalley Lexus to others. We hope that we can do business again in the future. Thanks to the Lord and to Nalley reps my wife is a happy woman :)- Kenneth &LaTonia Ware

roberttscott

7 de jul. de 2011

My experience with a new car purchase was very satisfactory. Ms. Jones and Chris Biro were professional, courteous and knowledgeable. Deal was consumated quickly and at a good price. Would highly recommend.

kathyharden

10 de jun. de 2011

I 've owned Lexus cars for may years and serviced them at Nalley Lexus for that long. Scott from the service center was very courteous when I arrived with my car for service. He informed me how long it would take to service my car, gave me a price quote and gave me a loaner car. He was very prompt about calling me back as he informed me earlier. Because his customer service was great, my husband and I bought another car that day with Brooks McCormick in Sales. He was wonderful as well. He was very friendly and helpful. He answered any questions we had and met any requests that we had. He delivered our new purchased car to our house following business day. Now that's a service.

kathymac

7 de jun. de 2011

Visiting a dealership for a new car is usually a stressful ordeal for me. However, my visit to Nalley Galleria was different. I was not pounced upon when I began looking at cars on the lot by a sales "hawk." My sales person was very low keyed, listened to what I was looking for, and led me to the exact car I had described. When it came to the price, I had an amount in my mind and they came in lower than I had anticipated, and I never felt pressured. There was no going back & forth haggling over the price between me, the sales person, and sales manager, which is a practice I dispise. Everything was very professional but personable. All in all, I am very happy with how the whole transaction was handled.

jorjazfyns

24 de may. de 2011

WOW I often ask the workers are they always this nice!I must say that EVERYTIME I have had to visit NL Smyrna, I have not had a bad experience!Everyone deserves some Chick Fil A for lunch! (smile)thank you all for a Grand Experience once again.Buying a car has NEVER been this easy!thanksVeronica Sanders

Auburn64

3 de may. de 2011

During the purchase time I dealt with two sales persons..Rick and Kevin.Both werevery knowledgeable about the car, its operation and demostrated any of the optionsI inquired about. I found the experience of buying a car pleasant at Nalley. I asked severaldays later additional info on the RX350.....it was provided.Bob Bryant

hoapham

30 de abr. de 2011

Early this month We went to Nalley Lexus To look for ES 350. We got Excellent services from Carley and Richard Kim.and we lease a ES 350. Great inventory Great Service and super Great Deal. so we decide come back this week and We only can get is 2011 LX 570 Which is No Dealer have in town. And once again Carley and her manager make it happen get me a Great Deal and have the SUV rightthere. Great Car Great Services Great people to work with . Carley will take care of you. What a Great experience......

rajanguru

22 de abr. de 2011

The entire buying process was so smooth, right from giving me the quote over phone and being honest on what is possible and not, and extending every details when I required it. They supplied me the color both exterior and interior with the correct option packages that I was looking for. Very courteous and honest, fantastic sales person worked on my deal to make it happen. I wish all dealers are this straight forward.

karyl1985

31 de mar. de 2011

I get excellent service from Dennis Dingler and will continue to work with him with my new car. Karl Magnusson has been extremely helpful and I truly appreciate the attention. My experience was excellent. Thank you to Karl!I get excellent service from Dennis Dingler and will continue to work with him with my new car. Karl Magnusson has been extremely helpful and I truly appreciate the attention. My experience was excellent. Thank you to Karl!

ron450

27 de mar. de 2011

My wife and I recently went into Nalley Lexus in Smyrna to look at a Lexus es350 sedan.As soon as we walked in we were immediately impressed with the size of the dealership.The salesperson was very professional. Even though we didn't buy a car that day, he took the time to show us around and even showed us the service area ,which was truly massive.We are still in the looking faze and they didn't pressure us to buy that day,which we liked that a lot.Overall I must say, it was good experience. I would definitely recommend them.

virgilgar1

20 de mar. de 2011

Carley and Nalley Lexus were excellent in all areas of customer service. I purchase my RX450h via the internet and was dealing with eight(8)Lexus Dealerships while in California. Carley's professionalism and ability to deliver the facts, pricing and dealer dicounts with three(3) timely emails sold me...I flew to Atlanta to purchase the SUV.

Martinaj54

8 de mar. de 2011

The total experience, from Sales to Trade-in to delivery to the internt was completely flawless. We had the ability to select any manufacturer from BMW to Mercedes to Acura, but the team at Nalley had the best car, the best service and the best people.

Wabash2001

28 de jul. de 2009

Let me start out by saying I tried twice to buy a new IS from this dealership. Each time the price was higher than their competitors, and they low-balled my trade (I know not to expect retail value when trading--they wouldn't even give me average trade-in). I purchased an IS 250 from a different dealer, out of state, and got it for MANY thousanands less than Nalley would sell it. I also got a fair deal for my trade. Being this is the closest dealership to my house, and they have convenient Sunday service hours, I took it back for the 10k service. $90 for an oil change. Technically they're supposed to check several things such as brake pads, tires, etc. While they charged for this, they didn't do it. Moreover, they charged for labor for a tire rotation (my IS has the larger, sport wheels. The rear tires are larger than the front, so it's impossible to rotate them). The A/C gives a foul smell upon startup, so I asked that the filter be inspected. They told me that wasn't due until the next service--and they didn't do it! The reception was rude, and when they returned the car, they left a wet, black footprint on the door sill. When we asked that someone clean it off, it was rebuffed with a rude quip and a horrible attitude. I was so bothered I contacted both Lexus and the dealership's GM, Bill Waibel. When I got a call back, the manager kept asking "What do you want me to do?" While he did apologize, and I considered it genuine, I didn't think it should be my obligation to tell him how to fix the problem. There are other dealers who would love the profit Lexus builds in to its service, and I advise anyone to go elsewhere. For the price paid, I'm sure many Lexus dealers would be happy to have the business. I should've learned my lesson in the sales department. Now I know! I wouldn't take this much time if I didn't think it was such a big deal. I hope someone reading this will consider the warning.