NICOLAS

1 de sep. de 2015

Bill eskridge was fast and very easy to deal with. very fair with my trade and a nice easy quick deal. NO games at all. Thank you for making this so easy Bill. I will contact next time I am in the market again..

Ron

9 de feb. de 2015

On our way to FL, our air conditioning failed. My first contact was Steve Alvarez who was very professional in working with me to determine the source on the problem and having the repairs completed in a timely manner. My second contact was with Mildred who made sure I was satisfied with the service I received and completed the paperwork for the repairs through the extended warranty. I have now returned to Virginia with positive thoughts of Naples Chrysler Dodge and the people who work there.

Totally disgusted

30 de oct. de 2014

I had a terrible experience buying from this dealership. Sales managers have no integrity. They do not stand behind what they sell whatsoever. Mazda service technicians do not know how to diagnose or fix cars. I was screwed over by them, don't let it happen to you!

JB

22 de oct. de 2014

I recently brought my Jeep in for a repair and looked at buying a minivan. The sales and service team were outstanding. They offered me top dollar for my trade and the lowest price by several thousand on a new minivan. If your buying a car, these guys are the best. They are no pressure and to the point. Be sure to ask for Brock or David (the sales manager).

No more business from me.

1 de oct. de 2014

Bought 2 cars fro these folks. Ended up with 2 cars a year older than what was advertised and sold to me after checking the panel on the inside of the door. I negotiated a 36 month lease but they switched the paperwork to a a 48 month lease instead of a 36 month lease after 6 hours of negotiation. These guys are tricky and dont give straight answers. They offered "free oil changes" which turned out to cost $80! I found them to be completely dishonest. Im left feeling like a fool but they wont get any future business from me.

Brian C. Moye, President, Moye Construction, Inc.

30 de sep. de 2014

Mildred, the Service Manager at Naples Dodge has always taken care of me like I am the only customer there. I have 350,000+ miles on my 2007 Dodge 2500 4 x 4 Laramie Megacab and she has always been the person to take care of me. She has been promoted to Service Manager, and for good reason. She handed me off to one of her service advisors, Brian, and Brian didn't miss a beat. He knew everything about me when I arrived at the shop, my truck was towed in before my arrival. I called Mildred on her cellular number and gave her the details of the problem. I am on the road all the time and Mildred had my truck in the right hands and repaired before expected. She is the best Service Manager I have ever encountered. Great Job Mildred and Naples Dodge.

Dave

4 de sep. de 2014

I have always received excellent service there. I used to take my old Jeep, which I bought up north, there for service. When the time came I bought my new Jeep there and just recently my wife bought a Mazda there. We are always treated like 1st class customers for. both service and the sales process

Cle Tenerowicz

24 de may. de 2014

Chrysler has serviced all three of the vehicles I have owned and bought from them;so my experience expands over several years. Each and every time I have received the same courteous, friendly service. They listen to my concerns; estimate the costs, and the time to do the service.The last visit required shuttle service to and from my home. This was completed most graciously.I am grateful to have such a trustworthy operation to service my car.

John Fridono

8 de mar. de 2014

Fantastic attention from the entire service department staff at Naples Chrysler, Dodge, Jeep..... Not only did I receive professional attention regarding the recall on my Jeep, the courtesy was great. From the moment I pulled up to the service entrance the department ran like a well oiled machine. Several service writers were on hand to attend to a large number of customers. Told that our repair might take a couple of hours to resolve the recall issues, we were offered to make use of the complimentary shuttle the dealership had to offer that would transport us to any Naples desitination if we wished. I thought that was a nice touch. We chose to walk to a nearby mall, grab a bite to eat and await for our car to be fixed. To our surprise we received a call 1 hour later that our car was finished. The final steps of picking up our car went qucikly and smoothly and we were on our way back home. We are very pleased with the service we received at Naples Chrysler, Dodge, Jeep, Ram and Naples Mazda.

Doug

7 de mar. de 2014

After having been burned by two Chrysler Service Centers in New Jersey, Naples Chrysler found the problem (which was actually caused by the other two dealers) and corrected the problem. Parts and labor are understandably a bit pricey but as always, you get what you pay for. I would definitely return to this dealer for service at any time in the future.

Ron Eckler

21 de ene. de 2014

Laid back, relaxing atmosphere. Friendly sales team, all around awesome buying experience. I am grateful that I have decided to buy from these people! They will treat you right the first time!

Alexander Valledor

27 de dic. de 2013

I purchased my 2014 Mazda 6 a few months back and it was so easy! No pressure, no games. They told me how it was and gave me the deal I wanted. They gave me what my trade in was worth plus more! I would recommend to everyone. Make sure you ask for Tom in Sales! He's a great guy. PROMO CODE: PC12312011.

Alex Valledor

27 de dic. de 2013

I purchased my 2014 Mazda 6 3 months ago and the process was so easy. No pressure salesman and I spoke with the manager directly. Worked out a great deal and they followed up with me throughout the process. If you go to Naples Mazda, make sure you ask for TOM. A+++

mary Ramos

19 de dic. de 2013

would never buy a vehicle from this dealership ever again, management stinks they have no customer care at all ... only if they are making a large commission, they would help you.. I heard every excuse on why they would not take care of a problem on my Van i bought 2 days ago, there so called manager would not even have the courtesy to speak to me, but yet they said they did a gold package inspection, yea right...so I took my van that I just bought in naples to fort myers to to GaleanaChrysler Jeep Dodge, they are helping me ..cannot wait to tell my friends and my clients about the worst experience I had with the Naples dealership....

Disgusted customer

21 de nov. de 2013

Buying a used vehicle from this dealership is a big mistake. They sell "certified" cars that are not properly inspected by a capable mechanic. When you do have a problem, they are competely unwilling to help or fix the issue. One would think that buying from a dealership, you might avoid buying a car with undisclosed problems. Not here. They will sell a vehicle with issues, then lie about it, and refuse to honor their warranties. I certainly would avoid giving your business to this place!

Kevin

16 de nov. de 2013

I can't recommended buying a vehicle from this dealership. They do not stand buy what the sell once it leaves the lot (used vehicles). Certified vehicles are sold with warranties that are not honored, and when you return to remedy the situation, they are nothing but rude and abusive. You are far better off buying from a private seller than trusting this place. No integrity.

Tom Ade

8 de oct. de 2013

I have tried at least 3 times to get an answer to some questions about acquiring my second CX9. Since the sales staff at Naples Mazda is so inept I will be looking very hard at the new Hyundai and Nissan alternatives. I am trying to "re-up" to a CX9 but Naples Mazda will not respond to multiple requests for the most basic questions. All I get are "form letter" type responses. Whoever owns that debacle should spend less time worrying about the showroom and focus on hiring competent sales reps.

SUE M ROESER

27 de sep. de 2013

THEY DID NOT ANSWER MY QUESTIONS THAT I ASKED ONLINE. THE JEEP I AM INTERESTED IN HAS NOT ARRIVED YET.

John M.

23 de sep. de 2013

Do not buy from this dealership. I have had a terrible experience buying a used car from them. They may be fine for new vehicle purchases( which are warranteed by the manufacturer), but certainly not to be trusted for any used cars. Their 70 point inspection is a joke! Service department is also incompetent. I would strongly recommend buying a car elsewhere. Anywhere else!!

Roger McLaughlin

20 de ago. de 2013

Great buying experience. Knew what car I was interested, Salesman (Landon) very knowledgeable about the vehicle. We took a test drive with the top both up and down. He explained all the car features. They appraised my trade-in when we returned from our test drive. In about 15 minutes Landon returned with their proposal. We talked, he went to see boss. The three of us talked for less than 15 minutes and arrived at a agreeable price. Paperwork completed by a very competent young woman. Went over all the car features again, toured the facility, met the service manager, plates transferred and drove home. Very upbeat experience, which frequently is not the case.

The Wrangler

2 de ago. de 2013

Walked into Dealership late last Spring and the receptionist called for and I was sent to a "newbie" to test drive a Jeep Wrangler. After the drive we were talking price, "I'll get to my Sales Manager and give you a call" I said why don't you send me an email with the pricing/options so I can review (was also checking out two other semi-local dealers who without a test drive, were more than happy to quote me prices, via email). After a test drive, two calls to the salesman and two emails to him, no pricing, nothing. This after I even told the Salesperson that the dealer's website pricing is so misleading with this price and that price and discount and supposed email voucher, etc. VERY MISLEADING - mark it up to mark it only $lightly lower, weak. I then Called and talked to GM who said they had a really busy "Season" and really sorry. This GM didn't even offer to provide pricing or ask what could be done - so we bought the Jeep in Ft. Myers (even less that that which was "advertised" on the naples dealer website). P A T H E T I C. Moral of the story, if you're seasonal and can pay MSRP CASH, this is the place for you. If you don't want to get ripped, shop around, a 30minute drive north or an email to another close-by Dealer will surely save you thousands.

Altima shopper

10 de jul. de 2013

Did not buy the vehicle I contacted them about but I was treated very well with straightforward and upfront answers about price, they even emailed the invoice. No pressure put on, very friendly, had they had the car I wanted I would have bought it.

C Kimmler

9 de jun. de 2013

NIGHTMARE experience! Worst service experience in 40 years of dealing with automobile techs and service reps. Worn internal pieces on 2008 Mazda Tribute ignition required replacement. Quotes from (non-Mazda cert) independent techs were in the $250-$300 range inclusive of parts and labor. Yassir the Naples Mazda service tech (HORRIBLE) insisted 3 separate parts needed to be replaced - nearly $800!!! We even called Mazda in CA and they spoke to him. We approved the work and now have a vehicle that 1> AC and radio do not turn on 75+% of the time the vehicle is started 2> Gear is lodged in (P)ARK and will not budge 75+% of the time 3>Headlights and interior light flash on and off during attempt to start engine 75+ % of the time. >4 Very difficult to turn engine over - sputtering. $160 HOURLY SERVICE RATE and #1 they are clueless #2 they want you to come back so they can charge you even more to fix things that were not a problem until they were allowed access to the vehicle. ***** When we took the vehicle back with problems and confronted Yassir the tech with the equally useless service manager Eric Bento he was evasive and a wise-guy with a smirk and folded/crossed arms-clenched fists who seemed simultaneously nervous when questioned exactly what he did and amused (as in it was funny to him) -- There are many postings online about this dealer --- too bad we read about them afterward. Eric Bento claimed they were unreliable and untrue. Our experience proved otherwise. Now working with Mazda Corp and another Mazda dealer to correct their problems. DO NOT GIVE THIS PLACE A DIME OF YOUR MONEY or A SECOND OF YOUR TIME.

Cory Blankenship

7 de may. de 2013

If I were anyone looking to purchase a used vehicle I would be very careful about going to Dodge to do so. I just purchased a used truck for $21,000. I found out that the tires on the truck were dry rotted and when I took it to them the service manager agreed that they were and that they weren't in bad shape and since I bought it used I was stuck with them. Also come to find out that 3 of the 4 air vents were broken and the lip to the gas cap was broken when I tried to fill my gas. Dodge was not willing to help with any troubles I have been having stating that I bought a used car and I'm stuck. Ford on the other hand has been more then helpful in trying to help me fix my truck giving me discounts on all the parts and I didn't even buy the truck with them. This dealership is very shady It was very difficult to even get in touch with someone to talk to about my problems (once I bought the truck they didn't care about me anymore) I called 4 times over more then a week and had to go to the dealership 3 times to try to get a answer before finally going there and waiting for a manger. My mom has a dodge and they try to rip her off on parts and labor every time she takes the van in there. My family has been in Naples 25 years and would never buy another vehicle or get work done with dodge ever again and warn anyone looking to be careful don't get stuck like I did buy from a dealer that will stand behind the vehicles they sell used or new.

Averagejoe

11 de abr. de 2013

Feel like you're getting scammed the whole time. They are the difinition of "used car sales". Unless you are walking in and ready to cut a check without shopping around..... Don't waste your time.

Toyotafan

6 de mar. de 2013

Was looking for a used Toyota Corolla under $10K. This dealer had a nice 2008 model with 78,000 miles on it at a very attractive price. Liked the car, made the deal, and even got $350 off for having visited their website and printing out a coupon...so the car cost $9,000; and after FL tax and plates it still came in just over $10k. Everyone was friendly and helpful, if a little slow, but in the end managed to pick up the car the same evening. Did experience some pressure to buy a warranty, but I guess that goes with the turf, as you get that whenever you buy a used car from a dealer.

unhappy 76yr old

2 de feb. de 2013

Don't know about rest of dealership, but our experience trying to purchase a used vehicle was not very good!! We were shown a used Mazda3 with low miles, and told it was a one owner car with a clean carfax. We liked the car, test drove the car, even tried putting my handicap scooter in the trunk. At about 3 oclock that afternoon we told the Salesman we were interested but wanted his best price. We were told he would get back with us soon. The next afternoon I sent 2 emails to Customer service wanting to know status of the car. At 4:30PM that next day (yesterday) I still hadn't heard and called and talked to a customer service person and was told the salesman was still busy. I left a message for Used Car sales manager with our complaints (call not not returned ) and the next morning the salesman called and said the car was sold!! He asked if we would we be interested in seeing another car. Guess what our answer was!! Funny since the car was on the lot since November 1, and needed a battery charge and wash before we could see it. Additionally, it was a one owner car, but when we saw the carfax the owner was listed as commercial. Im sorry but in my 50 years of car buying, I have never experience this kind of in my opinion unethical treatment. Since we were the first to see the car and express interest, we certainly should have been advised of a second offer. Summarizing, I really don't think Naples Mazda will ever see us again, and since they are the only Mazda dealer in Naples, we probably wont be buying a Mazda.

CLK Happy

16 de ene. de 2013

I have not had the car in for any service, but Tony was great as a sales person. I will be back there for my next car.

Nitzschia

14 de dic. de 2012

This is the worst dealer I have ever been to. They charge outrageous prices for poor quality. They fine problems that were never there. STAY AWAY UNLESS YOU WANT TO GIVE MONEY AWAY.

Convertible owner

14 de dic. de 2012

Dropped by to look at a used car and drove away in a gorgeous Chrysler 200. Employees were friendly, knowledgeable and helpful.

Ricky

28 de nov. de 2012

I redeemed a coupon for 19.95 oil change, with tire rotation and inspection. The tires were NOT rotated, I know because I marked them before going in.

stacey718

16 de nov. de 2012

I purchased a used Mazda 6 for my 16 year old son. I had it looked at by 2 different automotive techs that said the car was in great condition. Shortly after I purchased the car the check engine light came on. One of the technicians said it may be the gas cap. I replaced it and that didn't work. I took it to Mazda thinking that would be the best thing to do for the fix since they should be familiar with their own car. I have had it in there at least 4 times for this fix and it still is not working correctly. Now it's mis-firing. I am too afraid to go back to the dealership b/c I have paid them $1700 for them to keep giving me the car back with the same problem. I can't afford to keep paying for parts I don't need that are not fixing the problem. I finally took it to the other Mazda dealership in our area, they identified the problem right away and said they have had a number of people coming in with the same type of story. I really tried to give Naples Mazda my business but after the last visit I refuse to waste any more of my time and money with them. I would not purchase a car there either because they can't seem to fix this one and I would want to purchase from some place that can back up their own product if something were wrong with it.

TitoM

15 de nov. de 2012

They always take care of my vehicle but this is the first time in more than 5 years that take 6 days to complete a simple task. Never have a problem before and I believe that it was because they didn't have the right parts in stock. Great service people with great personal skills.

New jeep owner

15 de nov. de 2012

Responsive, professional service staff. Straight communication and no pressure sale.

Grandma's Van

14 de nov. de 2012

James was great salesman as was John, Courtesy driver, from service. Not sure about driving the car so soon after Xylon application. Made me sick on the way home. Black is not a good color for floor carpet, shows everything, especially the white sand from the area.

Cookie

13 de nov. de 2012

I was not pleased with my visit to Naples Dodge, Chrysler. I just went there with my coupon for an oil change. Service department said I needed an alignment for $165. I declined. Seems like every time I go there, they want to do an expensive, unneeded procedure. My oil change came closer to $30. Had to pay some fee for topping off fluids. The next week I received a postcard stating that I have a service appt. in Jan. I called and canceled it. Very presumptuous of the dealership to schedule my appt. I cancelled it. Next time I need an oil change, tires, or alignment , I will go to Goodyear.

Packer Fan

13 de nov. de 2012

Mildred is a pleasure to work with. Repair was completed in a very timely manner.

dan powell

13 de nov. de 2012

Tom was prepared and had several vehicles ready to show me.His main concern was my interest,the second truck he showed me was on the money with everything I needed. Andrea made the financial process seem effortless,she was clear and concise.

Ms Miata

13 de nov. de 2012

I needed a spare key to my Miata and Shawn in the Service Department was very helpful. He even advised me on a faster route to reach the dealership, to save time. Thank you!

CX-9 Rock Star

13 de nov. de 2012

I have experienced good and friendly service from the Naples dealership. I like that service associates give attention to being cost consciousness. I did once find a cloth rag under the hood after service. I don't what possessed me to look when i got home. It was no big deal but it does prevent giving 5 stars. My 2008 Mazda CX-9 has been virtually maintenance free. I will consider buying another CX-9 from the dealership.

soxfancapecod

13 de nov. de 2012

My Mazda was service quickly and correctly while I waited in a well-equipped waiting room.

Jeepster

13 de nov. de 2012

First the defective door seal was not under warranty - some other issues also not warranted - they said. I am not sure how qualified the csr was but it seemed that very little would describe it best.After three hours I received a call my car was ready for pick up. Later I learned that they had not fixed the problem we were in for - a driveability issue - the Hemi in the 2011 Grand Cherokee is not driveable around 15oo rpm. At least the service- oil change was done....

no nickname

12 de nov. de 2012

I received a list of things that needed attention and we agreed on a time frame where I had to be back on the road. The CS agent approched me shortly before the time was up and told me they could not do everything - for whatever reason. He asked me to come back, which is not exactly what I had in mind. Additionally, some of the repair was not done to my satisfaction.

Neutron

12 de nov. de 2012

Mildred Harpin from the service dept treated me quickly and professionally in a visit I made in Nov 2012 concerning a transmission shifting issue. I personally called the manager and let him know of my positive esperience. I bought a new 2009 Town and Country from this dealership in 2009 and loved the van. However when one of the floor mats disintegrated after 7,000 miles they would not provide me with another floor mat. This prompted me to buy a 2012 Town and Country from a competitor in Fort Myers, FL which was a good experience. Because I live in Naples, FL I wanted to support the local company but a $ 20 floor mat defect that was not resolved by the dealership made me shop elsewhere for my new vehicle. Seems trivial but customers wanted to feel valued and respected, and they have many choices to find thus relationship.

Jeep grand Cherokee 2012 buyer

23 de oct. de 2012

This place is a joke. When I asked the sales agent to send the purchase agreement to my bank, the associate/sales agent sent over a milage check to the bank. Promising me he had sent it I drove 100 miles to discover he didn't. A PROFESSIONAL CAR SALES MAN WOULD HAVE KNOWN WHAT A PURCHASE AGREEMENT WAS. This delayed the process by several hours because the dealers FAX was not working or maybe he just didn't know how to use a fax! So it was back and forth from the dealer to the bank. To make things even more pathetic this dealer did not want to give me floor mats for my 2012 car!! Really!!??? Floor mats? Make sure they give u the spare keys and the car manual which I also did not receive!

American Baby

12 de oct. de 2012

Mildred greeted me with a big good morning smile and was very attentive. Got me in and out quickly too.

billk

12 de oct. de 2012

Treated well and fairly. No pressure with sales but just a little pressure as to buying the extended warranty plan. Overall experience was e4xcellent.

Paker Fan

17 de sep. de 2012

I had a terrible experience with this dealership and it has pushed me to never buy a Dodge, Jeep or Mazda ever again. I feel I was ripped off with the price and quality. Always ask them s this your best price I guarantee your price will go down. They tried to get me to fix almost everything under the hood. When they ixedsomething, there was no change. I ended up having to go back for the same problem and pay more. I will go out of my way to never use them again.

Boop1

9 de sep. de 2012

Just a standard oil change and tire rotation, but Fran's attention and courtesy were a real treat. The rest of the staff was excellent as well. I dropped the car off and Fran called John (Courtesy Driver) and he picked me up, dropped me off for a quick lunch and my car was ready in just a little over an hour. I feel very good when I go to Naples Mazda. I don't feel like anyone is trying to "sell" me anything and I trust their work.

Les...

9 de sep. de 2012

Had this problem since new. Several attempts to resolve were unsuccessful. Must be something beyond repair locally.

Robert

9 de sep. de 2012

Broke down in Naples. Service personnel at Naples Dodge were very professional and although I did not have Naples Dodge do the repair work on my vehicle, their staff were very helpful in helping getting my vehicle sent to my mechanic in Fort Myers.

Big serg

8 de sep. de 2012

I just bought a new dodge auto but my engine does not sound right. Tech mgr. said the engine noise was normal but this a new car am going to another dealership to get a second opinion. Went in for an oil change and two hours later oils was not done but the engine noise is normal. Discouraging for my fist dodge. Would recommend for purchasing and auto but would have it serviced at another location .

No Nickname

8 de sep. de 2012

I brought my Mazda MX-5 in to Naples Mazda for a minor repair. While there I test drove the new 2013 Mazda CS-X. My neighbor has one and gave it rave reviews. I was very pleased with the qualilty, workmanship, features and responsive handling. I brought my wife in for a test drive the next day and she was favorably impressed. We negotiated a lease with Naples Mazda and took immediate delivery of a vehicle which had arrived on the lot only hours before. After driving the vehicle home I discovered that the lease documentation and vehicle registration was missing. I called Naples Mazda and informed them. The next morning I made a return trip to the dealership to retrieve the documentation from the salesman. I received a return call from the Assistant Sales Manager who apologized for the oversight. On a more positive note, I am very pleased with the car and with the detailed operating instruction given to me by the salesman.

Dog Angel

8 de sep. de 2012

Tina M. Castro took care of me. She was fantastic. She knows what she is doing; explained everything, was kind, efficient, had everything arranged in no time. During my short waiting time she was hospitable. Provided me with coffee and showed me the location. Her service was far more than she needed to do. Also the job was done in now time. For the first time I did not need to wait for day to get my car serviced. Thank you very much.

tman123

8 de sep. de 2012

I had a coupon for a 17.95 oil change, had it done and went i went to pay the lady at the window, I asked why it was 28 she called over I'm guessing the service manager who said yes we have signs posted for service supplies, I laughed and said where and he pointed to a 4x4 index card in terrible shape by the computer ! I wrote 3 emails to complain and never even had a courtesy call back. I decided to call Better Buisness Burea

Barbara

8 de sep. de 2012

I went to 3 different car dealers, and Naples Chrysler was the only one I felt comfortable with.

Caravan Man

7 de sep. de 2012

From the person that helps set up the appt. to the person that greets you at the door, to the personal service rep. to the cashier I never ever had a bad experience. Great job.

Dog lover

7 de sep. de 2012

I purchased a new van and the sales department was average. I have been in for one oil change and the service department was very very good. I also needed some touch up work on the bumper when I first bought the van. It had been scratched while on the lot, the service department did the paint touch up and did an outstanding job.

Long time friend

7 de sep. de 2012

We bought a vehicle that was somewhat stripped down. After driving it for a day, we realized that we had made a mistake. We returned and were able to purchase a much better car for a little more money. Our salesman could not have been more polite or cooperative.

Marty P

7 de sep. de 2012

I brought my neighbor to Naples Chrysler Dodge Jeep to see about purchasing a Jeep Grand Cherokee Overland. He has already been to your competitor in Fort Myers, and they were totally unwilling to discuss any pricing with him. He was very frustrated, and called me looking for directions to your dealership. I volunteered to go with him. We came to your dealership, were greeted immediately, were shown the purchase invoice. Later, he was able to agree on a price for the new Jeep, as well as his turn-in vehicles, and you found what he was looking for right away in Tampa. In fact as I am writing, the vehicle is on it's way south to your dealership. Thanks again for the great customer service!!! This can make or break a dealership! We did not purchase a vehicle, but our neighbor did!

WARREN

7 de sep. de 2012

I have had two excellent experiences with Naples Mazda (new car) and Naples Dodge (used car service). I just leased a 2013 Mazda CS-5 and after <1000 miles I love it. In addition, the Naples Dodge Service department recently serviced my 2000 Lexus and did a great job at a reasonable price. I plan to go back as often as needed.

Mikec

7 de sep. de 2012

Always friendly and knowledgeable who do not try to up-sell service. I trust them with my service requirements for the past 3 years. Thanks guy and gals.

Susann

7 de sep. de 2012

I am always very impressed with the people that I deal with in the repair department. My service adviser is John. If he is not available, one of the other advisers will find him and will answer any of my questions. I have always been with the results of my dealing with them. I do not feel that they try to push something on me that I do not need - as many other dealers try to do. I have owned cars for over 55 years and this is the best service EVER. Makes me NOT want to look somewhere else when I am ready to purchase a new car.

Super Mom

7 de sep. de 2012

Tina was very friendly and helpful and understood my time constraints and she worked within them. It is a pleasure doing business with people who still understand the concept of what customer service is all about! Thank you Tina!

Jason

7 de sep. de 2012

There was a transmision problem that took two visits and over a week to fix. The Service person would never call me to update progress, I always had to call him. He had no idea how long it would take. I suggested 3 days because they needed to diagnose, order parts then repair. they did not give me a courtesy car for 3 days but only after I insisted and I asked the first day because they had no idea how long it would be. 8 days, multiple phone calls and 3 days without a vehicle. It was a great experience! J/K o top it off, he called me after I pick up my jeep totell me it was ready. Someone else from the dealership called to say it was ready. I picked it up and he called the next day.

Dozer

7 de sep. de 2012

We recently purchased our Mazda CX5 with Naples Mazda and had a good experience. The salesperson was helpful as was the financial manager. We have been in for our first service and received the same courtesy. So far we love our vehicle.

Miata Enthusiast

7 de sep. de 2012

I have leased and bought a Mazda Miata and have always been impressed with the courteous service at Naples Mazda. In addition, I depend on the service department to ensure my car runs smoothly.

Nonickname

7 de sep. de 2012

This was my first experience dealing with your dealership and I must say from my telephone conversation with Andrea to getting my vehicle towed to you to picking it up at the end of the day there was nothing less than 100% customer satisfaction. Andrea deserves a 5 star rating! Unfortunately I did not have the opportunity to thank Andrea myself as when I arrived her day of work was done. So thank you Andrea for all that you did for me.

Frank

7 de sep. de 2012

I would like to say, that my experience at this dealership was the best that I have had in a long time. Everyone was helpful, courteous and willing to go the extra mile to make me feel welcome and appreciated. I would like to thank, the parts, service and sales department for a job well done and for them to continue providing the same service to the other customers now and in the future. Thank you all!

BeachSmile

26 de ago. de 2012

I have been a loyal Mazda owner since 1990. My first Mazda had 325,000 miles on it when I gave it away after purchasing a new Mazda 6 in 2003. For the past 9 years my Naples Mazda has consistently shown great customer service in the servie/repair department. They are always helpful and friendly each time I go in for servicing and I appreciate that they remember me each time I return.

Always on the Run

13 de ago. de 2012

Went in for brakes and service,vehicle diagnosis is done and discussed with you. We had our service done and purchased some parts, wipers and from start to finish all personnel in all areas, service rep, cashier, parts reps were all helpful and polite, they changed the wipers for me too which was very nice. We bought out our lease from this location and have been customers since 2009.

AndyKu

8 de ago. de 2012

The service people at Naples Dodge/Chrusler/Jeep are very polite. Unfortunately, the performance doesn't match their courtesy. On the first visit one issue was not repired and they forgot I was waiting for the vehicle. I had to return again to have the issue addressed. This time I waited and had to ask someone if it was complete. The repair had been completed for some time. Apparently, there was a meeting that delayed the service people from serviceing the customers. Why would the dealership have a meeting while customers were waiting?

Retro Car Collector

6 de ago. de 2012

CarNut. My wife & have purchased 4 new cars from Naples Dodge within the last 4 years. Of all the car dealers we have delt with over the year, Naples Dodge is the very best!!! In all departments. They treat you like your part of their family. How refreshing!!!

steve

6 de ago. de 2012

Great service, went in for oil change and diagnosos..

Susann

5 de ago. de 2012

I am impressed with how my service manager took care of the problem that I had and ordered the parts. My extended warrantee took care of a rental car for me.

Minivan mom

5 de ago. de 2012

Great experience!!! I love, love, love, my new car!!! Salesman was very helpful and accommodating, he got me into the van I wanted for the price I wanted , as well as, repairing and helping me with my lease return!! This is the second car I've bought there and don't think I would go anywhere else!!

dspanitz

5 de ago. de 2012

The service that I received at Naples Chrysler Dodge was quick and the service representative was very accomodating and friendly. I will be using their service again.

Zoom Zoom

5 de ago. de 2012

I've experienced the best and simplest car buying process I have ever had. When I went in for regular maintenance it was quick and the customer service was second to none.

charger

4 de ago. de 2012

Great service ! They had my car for 4 days, took care of the rental car and kept me informed on what was going on with my car.

larry

4 de ago. de 2012

Our salesmen Tom was very nice. He was very helpful in getting the deal complete with no hassle at all. He even ordered a part I needed prior to me leaving the dealership. I bought a used truck and it still needs to be detailed however I was told this would be complete when I brought my truck in for the part repair.

Tommy

4 de ago. de 2012

The main reason we purchased our Town & Country van is because of the great service we were given on our old Dodge van. The people were courteous and quality of work was excellent. Dave was our old customer service representative and now he is the manager which just makes things even better. We always feel our vehicle is in good hands.

ooDOC

4 de ago. de 2012

MY SERVICE WAS COMPLETED IN ONE DAY. I WAS PLEASANTLY SURPRISED THAT MY REPAIR COULD BE ACCOMPLISHED AS QUICKLY AS IT WAS, AND FOR A VERY FAIR PRICE. I WAS VERY IMPRESSED

rammed

4 de ago. de 2012

Went for oil change tire rotation and looking at leaking shock and ac. Over 2 hours later...and telling me it willtake more time....i walked around the parking lot to find my truck parked and waiting for over 30 minutes. The shock never got replaced and i left with shallow apologies. I will never go to Naples Dodge again.

Goofy

4 de ago. de 2012

Was due for my first oil change on new Challenger. Had made appt and I checked to see if I could come in early which was no problem. Was in and out in no time and a free car wash. Great and friendly service.

Happy Journey

24 de jul. de 2012

Our experience with Naples Dodge was by far a pleasant one. All staff on board were friendly,informative,thurough from the first step in the door to the end of the "Journey". We are so happy with the vehichle we chose and will return to Dodge again and also will make them our #1 referral to friends,family or anyone looking to purchase or lease a great vehichle.

Mazda 3

11 de jul. de 2012

The salesperson was very good to deal with. She was very knowledgeable about the cars and was able to match my wants and needs with the perfect car for me.

Wynn W.

10 de jul. de 2012

The Service dept. in your dealership is excellent. All of the service writers are very friendly and are willing to help the customers. Our service writer is Guy. He is always helpful and willing to share his knowledge with the customers. I appreciate him so much, knowing he has our best interest at heart. That is why we keep coming back again and again and again. We value the service rendered to us. - Wynn Watkins

average joe

10 de jul. de 2012

Great job on the repair on my 2007 dodge ram 1500 Brakes were smoking. Was pricey to fix but Mildred was great in keeping me informed on my options and when my vehicle would be ready, thanks to all , John M

Captain

10 de jul. de 2012

My experience was excellent. I was treated properly, not put under pressure and the vehicle, a Town and Country Touring L was delivered in excellent condition and demonstrated properly. I am very pleased and will shop here again in the future.

AllyT

10 de jul. de 2012

I appreciated getting a phone call telling me about a special on an oil change, and I took advantage of this special offer and brought my car in. I had an appointment and there was no waiting to get my car checked in. I was talked into getting new wiper blades that I did need, but that was all. Service was done while I waited. From the time I arrived until the time I left only 1/2 hour past; much different than in season.

AndyK

10 de jul. de 2012

Took vehicle in for wind noise. Told it was covered on a technical service bulletin. Part to be ordered. Dealer will cal when part recived. Called myself and found out part had been there 2 days. Dealership never phoned. Made the appointment and brought car in. That experience was O.K. The dealership people are nice but always screw up something when I bring in a car for service

Tammy

10 de jul. de 2012

Purchased our van 2 years ago. Sales & Service have been great. Nothing but compliments.

gusrn2

10 de jul. de 2012

Thank you for not coming on to me when i first arrived like an injured fish among sharks. Thank you for allowing me to look over each and every vehicle i was interested in without harrassing me. Thank you for making the whole buying process smooth, quick and stress-free. I trade-in my vehicles just about every 2-3 yrs, and i have to say, your dealership does it right. Thank you!!!

jinny

9 de jul. de 2012

experience was great. the service personnel were very helpful

Barymac

9 de jul. de 2012

I took my 2012 Mazda 5 in for routine service, but a last-minute problem arose and I needed to get in and out in a very short time. I was very willingly accommodated and made my appointment with time to spare. I have bought my last two (of three) Mazdas from Naples Mazda and wouldn't dream of either buying from or having serve performed by any other dealer.

Sports Car Fan

9 de jul. de 2012

Bought new tires recommended by service manager (Larry). Am very pleased with the ride. Also had my headlights repaired as they had become foggy. Very pleased with the result. Staff were friendly and helpful.

Repeat Customer

9 de jul. de 2012

We dropped 2 vehicles off for routine service while we were out of town and as always we were greeted by frienldly service advisors that were ready to help. Upon our return, all service/repairs were completed for a fair price and we were checked out promptly.

campjim

9 de jul. de 2012

Very friendly and helpful employees.Did the oil change and washed my van.

david

9 de jul. de 2012

Mildred is always excellent and the prices are not!

YOUNGIE

9 de jul. de 2012

GOOD QUICK SERVICE, WAS VERY PLEASED I HOPE IT CONTINUES

Grammy

9 de jul. de 2012

My CX7 Mazda was in for service, I had received lots of coupons and wanted the cheapest way out. After figuring out my discounts and what my vehicle actually needed, I got out of there in a timely fashion and very little money. Only dilemma is when to return. Sticker they put on windshield has it at 3,000 mi. and when I purchased it in Nov. I was told 5,000.

freddy

9 de jul. de 2012

The salesman Tom Ashman was helpful,knowledgeable and professional. An asset to your organization. I can recommend you dealership to anyone interested.

Jeep Family

9 de jul. de 2012

We had a wonderful experience with this dealership. I just leased my 6th Jeep from Kevin Reynolds at this dealership. His service was FANTASTIC and is knowledge was fabulous. Both my husband and I would give this dealership two thumbs up. Not one complaint.

philh

23 de jun. de 2012

I went to dealership for a warranty repair on June 9, 2012. I was told that the problem was not a item that was covered under warranty. It was a shifter assembly problem. the service advisor said that the problem was caused by a sticky substance. I was first quoted $ 852. to fix the problem. after negotiating the repair price dropped to $ 549. I agreed that the car had to be fixed and grudgingly said I would be in the following morning for the repair. After 3 and 1/2 hours I was told the car was ready. I presented a check from my daughter as previously agreed upon for payment and it was denied based on my identification not matching the check??? I was able to get a debit card number from my daughter for the same account and mysteriously it was accepted. After bringing it home my daughter informs me that the repair is unacceptable. problem # 1. Was forced to pay for a repair that was under warranty. (I"m led to believe that Mazda doesn't honor their warranty) . problem # 2. agreed method of payment was not accepted.(It seems supposed managers can"t make business decisions) problem # 3. I question whether the repair even took place as the shifting is not near what it should be. problem # 4. trim piece that was broken during first diagnosis is still broken.( dealership claims they don't know if they caused the problem). problem # 5. trying to get this resolved in a reasonable manner. I quess this dealership doesn't want any more of our business or referrals.

Chuck

8 de jun. de 2012

We had a very pleasant and informatve discussion with Tom Ashman regarding our desire to learn about the 2012 Town and Country. He was unhurried in showing us vans that had the features we wanted. We were also pleased with the financial arrangements and the transfer of insurance and license which were taken care of while we waited. All in all a pleasant experience. Carol and Chuck Green

JillH

7 de jun. de 2012

On 6/2/12 I bought a 2012 Mazda5 and had an okay experience. My appt was for 10:00 am & I didn't get out of the dealership until 2:30 pm which was way too long. I was trading in my old car and paying cash for the remainder so why did it take so long? Also, I did not feel they were very flexible with price considering the Mazda5 had been on the lot for over 90 days and my vehicle was a 2012 Honda Civic with less than 9,000 miles on it. However, my salesman was very nice and professional but at the mercy of the manager so why doesn't the manager just negotiate directly with the customer?

Golfer

7 de jun. de 2012

I traded in my 2010 CX9 for a 2012 CX9 and the deal was easy to complete. The saleman was fine and the sales manager was old school and shook my hand and thanked me for my business. Something you do often see today.

Driver 39

7 de jun. de 2012

I traded one car for two and they were able to do that even though it was a little bit longer than I had hoped for. The personnel knew what they were doing and did their job as professionals. I'm pleased with the cars.

Larry

29 de may. de 2012

The lady who took care of me in the service dept. was excellent.

laird

24 de may. de 2012

Brought my car in with a coupon for oil change and tire rotation. When I picked it up I asked if tire rotation was done, she said she asked me if there was anything else when I dropped it off and I said no. I did not think I had to repeat what was on the coupon. When I got home I checked under the hood and found the coolant resivor empty,washer fluid empty and brake fluid low. I called the service manager and he said he would talk to the service writer and mechanic and to bring it back in the morning. I did, when I came in I asked the same service writer if the manager talked to her and said no. I came back to pick it up, tires were rotated but the fluids were still empty. I went to your website and complained and got a automated response saying they would forward it to the internet response dept. and they would be in touch, which they never did. Regards, Bill Laird

plymouth

23 de may. de 2012

We have leased 4 vehicles at Naples Mazda. Great buying experience. Dean is pleasant, knowledgable and eager to satisfy. The service department tries hard to be pleasant and thorough, however it is obvious they need to up sell services and repairs that seem to be out of line cost wise. They do not pressure, so if you hang tough you can get the good sevice you want without the extras.

Danny

19 de may. de 2012

This is my third time for service at Naples Dodge and I can't praise them enough. They are thoroughly professional and everyone helps the custome. They keep you informed. They tell you (and show you) exactly what is wrong and explain the repair process. Last time I was there, they didn't even charge me, because they couldn't find anything wrong with my car. Guy was my service representative this time and he was great. He called when he said he would, arranged for a rental car and had it waiting for me when I got there, and took time to expelin my options in detail. He did not try to push any one of them, but explained the problem and gave a list of options with the beneffits of each. I LOVE Naples Dodge

HDEZRDR

19 de may. de 2012

My van was taken for service on the scheduled time. The service procedure was carefully explained. Upon completion the technician provided an explanation of the work along with outlines of the detailed procedures Very satisfied

Raoul

19 de may. de 2012

Purchasing my new Chrysler Town and Country Minivan at Naples Dodge was one of the most pleasant buying experiences I have ever had. However, the Service Department at Naples Dodge is working very hard to make sure I never buy another vehicle from their dealership. From either no greeting at all to unfriendly greeting upon entering the service facility; to "free" oil changes that are not really free; to returning my vehicle filthy, the list does go on. I've made two complaints so far and nothing has changed.

GUSTAVO

18 de may. de 2012

Very good attention from John Woodward Jr. Excellent care. THANKS.

Mickey

18 de may. de 2012

As this was not our first experience, we expected and received courteous sales and service. Unfortunately, we have moved to Atlanta and will not be close enough to make it back until we move back to Naples in the future.

dlmitchellinc

18 de may. de 2012

very disappointed in the poor service, finance company does not allow additional principal payments, additional warranty for loaner auto's not offered (sales person was not aware of it), poor service for warranty issues

AndyK

18 de may. de 2012

Item not addressed when I visited. Excuse given was pretty lame. Now I have to make another appointment.

Teacher

18 de may. de 2012

I have always received good service with personal attention at Mazda.

excel

18 de may. de 2012

Midred Harpin, Service consultant is always a great person to deal with. Very patient and looking into details. She even makes sure I am doing well in the waiting room.

Mopar11 #904

18 de may. de 2012

This is my 3rd car from Tony at Naples Dodge. He always worked hard on my behalf to get the best deal possible and his product knowledge is excellent. In fact, their entire sales team is great. I wish their service department was the same. Most of the front end staff is friendly and helpful. I do have issues with some returning emails or calls. My biggest concern is the mechanics and technicians themselves. I have had several separate issues where each issue has required multiple trips for repair. I not even talking about parts I can understand when parts need to be ordered, I talking about general issues that don require parts needed 2, 3 and sometimes 4 trips to resolve. This issue with their service department has only come up in the past few years it never used to be like this and if they don change soon, this will be my last vehicle from them.

DIsneyd

17 de may. de 2012

This was the best experience I've encountered! My salesman was very easy to deal with.

Senior citizen

14 de may. de 2012

Lower front bumper plastic cover was deceiving to the sight for it seems OK but it was not, for it came off the bumper the minute I left the Dealership, took it back to service dept and they rigged to look OK but it came off by the time I got home. They blame it on a tow package attached to the front of the bumper which made the bumper cover come off, they refused to remove the tow package

busy*mom*to*4

5 de may. de 2012

I have never bought a car online before, and Naples Dodge helped it to be relatively painless. They were attentive when I needed them, and I was glad I was able to work with the same salesman every time I called. The whole process was super quick! I would definitely recommend this dealership to anyone who is shopping online for a vehicle!

Bejay

5 de may. de 2012

My salesman Martin was very nice and sincere.I didnt get my used car for the original price that was quoted me the first nite I was there but he worked hard at getting to a price we both could agree on. High marks for Martin. The loan process was smooth.

Don duf

4 de may. de 2012

Great sales people, very happy how fast i was out the door with my new jeep.