Michael Shavers

1 de nov. de 2016

I came to Napleton with my wife referred to us by our good friend Wes. We came in looking for a CR-V but my wife didnt like it to much. But Frazier our salesman did a good job of listening to her and selling us a Mercedes GLK that Tony help facilitate. Truly great experience.

Jasmine Miller

1 de nov. de 2016

Took my mom here about a week ago to trade in her car we were helped by Darryl Frazier even tho we didn't get as much as we thought her car was worth he explained everything throughly so we knew what the car was worth plus her credit isn't great but he was was able to work with it got her into something nice & up to date he was funny & knows a lot about what he's doing one of the best salesmen I've worked with hands down I would recommend him to anybody.

CANDACE

1 de nov. de 2016

DYMOND WAS A GREAT PLEASURE TO SPEAK WITH ALTHOUGH IM UNABLE TO PURCHASE RIGHT NOW HE STILL WENT ABOVE AND BEYOND TO ANSWER ALL MY QUESTIONS

MARIA

1 de nov. de 2016

DYMOND IS A GREAT SALESMAN AND HONDA IS A WONDERFUL DEALERSHIP!!

Patty labell

31 de oct. de 2016

Car buying experiences just don't happen, but Dymond Griffin made it happen for me and my husband. We will definitely send everyone to the Honda location.

J. Kates

31 de oct. de 2016

Great customer service!! Love our car. Chikano was our Salesman, and he was very knowledgeable and helpful. He went above and beyond to make sure we were satisfied. Thanks SO much!!Mrs. Kates

Kim

31 de oct. de 2016

Best car buying experience of my life. :)

Sam koza

31 de oct. de 2016

Dymond Griffin is a wonderful person, he's going far in this business!

Napletonfan

31 de oct. de 2016

I had the best possible experience working with Chikano to buy my new 2017 Honda Civic! He was extremely helpful and knowledgeable about the entire process. Chikano is a superb salesperson!! He made the hard process of buying a new car a joy! The entire Napleton staff were professional, friendly and excellent to do business with. I am a Napleton Honda fan for life!!!

alfonso123

30 de oct. de 2016

Just like to say talking with Earnest was the best. Earnest said he was the vehicle exchange manager. I got a new Honda and a lower payment. Thank you Earnest for being the best

Napletonfan

30 de oct. de 2016

Chikano gave me superb and knowledgeable service! He made the hard process of buying a car a joy! I am recommending him to everyone I know. The entire Napleton staff were professional and excellent to work with! So happy I came to Napleton Honda!!!!

gloria

30 de oct. de 2016

my experience was outstanding. I met Earnest and we made a deal. One of my friends said he was the best. I agree. Thank you Earnest for all your help

Vanessa

29 de oct. de 2016

Great service and sales person. The sales person gave me a complete review of the car. He provided me with ample information about the car that I requested and he showed me several models to help me make my selection. He was personable and informative. He was open to me talking to others and was a great team player. He was focused on me as the customer and was attentive to my questions. I appreciated his patience and customer care.

Danni1

27 de oct. de 2016

Alvin had great customer service, I will definitely recommend him to my friends and family. He also got me a great deal for my vehicle.

Cequitah Shannon

25 de oct. de 2016

Go see Alvin He is the best!!! He helped me from start to finish during my purchase

ALVIN

24 de oct. de 2016

THE BEST CAR BUYING EXPERIENCE I'VE EVER HAD FOR QUITE A WHILE..

Cequitah Shannon

23 de oct. de 2016

Alvin was very knowledgeable and displayed a great amount of customer service. He takes pride in his job.

Tyesha

23 de oct. de 2016

I came to Napleton Honda River Oaks and I was referred to the salesmen Alvin Crowder. Alvin was polite and courteous. He helped me find my dream vehicle a 2015 Jeep Compass. Alvin has made this one of most exciting and time efficient buying experience ever! I would recommend all my friends and family to the dealership and also recommend them to Alvin. He is most knowledgeable salesmen I have ever met

Jordan Mom

20 de oct. de 2016

We were very fortunate to have a salesman who is very outgoing and extremely knowledgeable about the vehicles he sells. His personality and unique ability to understand our needs was exceptional--it was for this reason we bought our car. Thank you Alvin!

amcbyrd

20 de oct. de 2016

Alvin was great helping me find a new car. He was very friendly knew what he was talking about and made sure I was alright after everything was set and done.

Blessed

17 de oct. de 2016

My experience, was awesome, being a first time car buyer, he worked with me and help me walk through this processs. Great attitude/customer service

Victor

7 de oct. de 2016

Chikano Alejandro has a great attitude he greated us with kindness an professionalism from the start to the end. I really recommend him for your next car purchase!

Wei Huang

5 de oct. de 2016

We came in Tuesday morning with a price quote from online. Chicano is really helpful during the whole process. And we got a good deal with our CRV-EL. Really appreciate it.

Hazar2016

4 de oct. de 2016

JP is assigned as sales representative for us, he is really helpful and friendly. Initially internet sales representative offered one price and after I drove 50 miles they added accessories but JP helped us to get the same price.

Christina

1 de oct. de 2016

JP helped us decide in buying our new Honda CRV.He is so patient, knowledgeable and commendable in his worthwhile service.Honda is surely the car of the future.

Lakeisha

26 de sep. de 2016

Great experience with Jeffrey Parham and the whole Honda family! Every time I come here I feel welcomed. Mike Smajo from service is always honest and upfront.

maria sanchez

26 de sep. de 2016

We went in for a trade in. We got a great price on the our car as well as the car we purchased. The car was exactly what we were looking for. The salesman and manager were so helpful and friendly and took very good care of us! I cant recall the managers name but he was very professional!

Blue line 368

22 de sep. de 2016

River Oaks Honda, employee's Jill Verbich, J.P., Joseph Ritchie treated us like valued customers, more like family from the time we walked in. They worked very hard on our deal and very happy with our new Ridgeline. Thanks to all the staff at River Oaks (Napelton Dealership) . If anyone is looking for a good deal,geeat service Go to River Oaks Napelton dealership. Highly Recommended. Great job! Thanks again for outstanding servicem

MJ_woodridge

21 de sep. de 2016

Many thanks to Jeff Parham (JP) and Jill Verbich for taking care of us!!! We came to River Oaks Honda on a Saturday afternoon after spending most of the morning at another Honda dealer trying to buy a new van and ended up walking out. JP was wonderful to work with from the time he greeted us in the parking lot and we were able to get a fair price for our trade and put a down payment on a new Honda Odyssey but since the color we wanted was not in stock we were promised a van as soon as they can locate one. Jill did a great job locating and securing our van and keeping me updated. Honestly everyone at River Oaks Honda was friendly, courteous and did great job.

Happy Customer

19 de sep. de 2016

Very knowledgeable person. Good customer service. Very helpfull. Very friendly. I would recommend him to all my friends and relatives. He is an asset to your dealership.

Byrd

19 de sep. de 2016

Was able to trade in my old model for the model I wanted with the features I wanted plus more for around the same price. The associates that worked we me were friendly, helpful, reasonable, and listen well. Willing to work with you to try and get you what you want. I definitely recommend this dealership.

Nah

19 de sep. de 2016

One of God best buying experiences! Chicano was excellent from the moment I parked my car until I drove off in my new truck. Certainly a no nonsense and straight to the point sale. I'd def refer him!

Sharon63

12 de sep. de 2016

Chicano was wonderful in helping me get into my CRV! He was very knowledgeable and personable. Please go see him! He will be honest and compassionate with you

XX7

11 de sep. de 2016

Chicano was very friendly. For the test drive, he was able to illustrate the car features to us. It was a great experience to buy the CRV from him. We definitely will come back for another new car in the future.

Hill

10 de sep. de 2016

JP thank you for helping me getting my new car. You worked hard to make sure that I was Finance by a bank. I didn't think I was going to get a car. I was about to give up and you say to me have faith. Thank you from the bottom of my heart.

Debra

5 de sep. de 2016

I came to Honda to get my car fixed. My name is Debra. I have bought 2 Honda's in the past. A salesman named Earnsest came and started talking to me. Next thing I no I was leaving with a brand new Honda. I was so happy and I didn't have to pay no money out my pocket. Great job Earnest and all the staff at Napleton Honda.'

karen

4 de sep. de 2016

My name is Marcheta, I bought a brand new Honda accord. It took about 2 hours and I was pleased. I didn't come in to buy a car. I was in service getting my car repaired, and I met Earnest. He informed me that he was the vehicle exchange manager. He also told me helped a lot of customers lower their payment, but I didn't believe him. I thought he was just saying that to get a sale. To my surprise he made it happen. He walk me thru the whole process and lowered my payment. I just would like to say, thank you very much Earnest at Napleton Honda.

O. A.

3 de sep. de 2016

Dymond is an awesome salesperson.Walked in to Napelton Honda just to window shop. Never thought i'll be buying a new car, but walked away with one.

Theresa Pickett

23 de ago. de 2016

My service adviser was Jorge Guajasrdo, this young man went above and beyond to help me with some problems that I was having with my Dodge Grand Caravan. He explained everything in detail before and after repairs were made. Because of him and the staff at Napleton's , I will definitely be going back and buying my next vehicle from them. I highly recommend this dealership.

renee

19 de ago. de 2016

Juan Sanchez, the sells person, Joseph, Kim the desk manager and Andrew the finance manager, gave me the best experience I have ever encountered in purchasing a car. They all were very professional, thorough, and, attentive. The next car I buy will be with this dealership.

Serena

19 de ago. de 2016

Juan Ortiz !! Great service !!! very nice manners.. knowledgeable on vehicle products !! got my vehicle in and out in a timely manner. I will definitely recommend customer go see him for service on their vehicles

James

12 de ago. de 2016

Brought in vehicle to address maintenance code on 2015 CRV, was presented maintenance schedule which explained the code and price of additional service. Service took about an hour which is what I estimated it would take.

Raynaldo

12 de ago. de 2016

They understood where my payment and interest rate needed to be for my new civic and made it happen! Now I'm driving the 10 gen civic and it's awesome

Theodore

12 de ago. de 2016

professional, yet friendly...you feel that staff is on your side, willing to do the best for you and your vehucle

vicki3452

7 de ago. de 2016

I would recommend JP and Napleton River Oaks Honda to all my associates. He goes above and beyond his duties as a sales person. The manager does an excellent job with his sales associates. Mr. Frank Odeh the manger is quite helpful With decision making as far as having a happy customer.

Nairod

6 de ago. de 2016

First visiting Napelton Honda. Its been great experience. The dealer and sales team made my visit pleasant. They work well with my given my circumdtance and allowed me to get a new car. I am very thankful.

Angela Adams

4 de ago. de 2016

I just purchased the new 2016 Honda Civic at Napleton Honda in River Oaks. I had a great experience with salesman Mike Smith he was very helpful in helping me pick out my new Civic. Also everyone else were very nice and helpful as well Jill Verbich in customer relations, Kim Stiehler sales manager , and Richard Smith finance manager. I recommend stopping by Napleton River Oaks Honda to check out the entire family. They are awesome!!

Arielle0735

3 de ago. de 2016

My salesmen were Joseph Ritchie and Demerius Ruff and they gave me an excellent car purchasing experience. Frank Odeh, the manager there, worked out a satisfying deal for me. Both salesman were polite, professional, and very efficient with my purchase. Happy to say I'm a satisfied Napleton Honda River Oaks customer! I would recommend anyone looking for a nice car and better service to Napleton.

Trina Ellis

1 de ago. de 2016

Thanks to Autry Phillips, Joseph Ritchie, Kim Stiehler, and Jill Verbich for their abilities to get my husband into a brand new Honda Accord. Great Team of People. Honest Customer Service!

ken k

28 de jul. de 2016

A special thanks goes out to Jeff Parham for putting me in a car better than I had originally shopped for. This is one dealership that goes above and beyond from start to finish and deserves your business !!Ken K.

Green2016

24 de jul. de 2016

My husband and I have had the pleasure of purchasing several cars from this dealership. We met with salesman Mohamad Suleiman ("Moody"). I must say that he is very knowledgeable and efficient in processing the car buying experience. Frank Odeh the manager always makes us feel welcomed and checks to make sure that we are having a smooth transition during the process. All the staff there work as a team and are very professional.

Hope Green

24 de jul. de 2016

My husband and I have had the pleasure of purchasing several cars from this dealership. We met with salesman Mohamad Suleiman ("Moody"). I must say that he is very knowledgeable and efficient in processing the car buying experience. Frank Odeh the manager always makes us feel welcomed and checks to make sure that we are having a smooth transition during the process. All the staff there work as a team and are very professional.Jill Verbich does wonderful customer relations. I recommend All to check out Napleton River Oaks Honda.

Adolfo

23 de jul. de 2016

Kevin Notter saleman Dab Basic mgr y Napleton River Oaks Honda nos trataron muy bien muy amables amigables super recomendados un placer tartar con ellos.

Twiggy1

22 de jul. de 2016

I just got my new car here and Nick Beckman was my sales guy, he was really great and diligent about getting the deal done. Frank Odeh was also great....

Dinkiegreen

21 de jul. de 2016

I had the opportunity to have an honest experience at River oaks Honda. I met with Darryl Taylor who orchestrated the deal Tony Preston who approve the deal, Frank Odeh,The general manager, and Jill Verbich. Buying a car is a very important venture. It is critical, that people are honest, understanding, and compassionate. The opportunity that I hair at the dealership surpassed any other that I have experienced. I highly recommend this dealership, because of the way that they respond to their customer even Janice in service is exceptional not to mention Eric the service manager. This is a great dealership it is a privilege to work with them.

Pastor

20 de jul. de 2016

We return repeatedly to Honda River Oaks because of my salesman, Jeffrey Pathan. We tell him what we want and he works with us. No pushing, no hard sell! Frank Odeh was the manager on our recent sale.

kaerics

19 de jul. de 2016

I came to Napleton Honda in River Oaks on a whim because I found the car of my dreams online. When I arrived, I knew I loved the car, but I thought it was a pipe dream. The car was a 2014 Lexus IS 250 with only 34,000 miles on it, and I knew I was an unexperienced buyer looking at a champagne vehicle on a beer budget. But Moody and Tony made it happen.Tony buys vehicles at the lowest possible rate online to pass the best discount available to customers. I had researched the Lexus IS 250 extensively, and I knew that the one I wanted was under market price. Because of his approach to buying and selling cars, I knew that Tony did not gauge on the cost of the car. But even still, Moody and Tony worked with me extensively to make the car affordable for me. Moody and Tony knew that I was an inexperienced car buyer (and a nervous wreck when committing to anything), but they did not take advantage of the situation. They made sure I was comfortable will all aspects of car ownership, from maintenance to monthly payments, and they really made me feel like I was part of the Ed Napleton family. They were incredibly patient with my indecisive nerves, and I ultimately walked away with a great car at a great price. Although I hope that I'm driving this car forever, I hope to be a returning customer in the future.I absolutely recommend Napleton Honda of River Oaks to anyone looking for a new or used car. You will not be disappointed here.

BIG

17 de jul. de 2016

Mohamed Suleiman of Napleton River Oaks Honda was awesome to deal with! Great dealership! Highly recommend got a good deal from Mohamed Suleiman Napleton River Oaks Honda

KGreenleaf

16 de jul. de 2016

My salesman Darryl Taylor put me in the car that I didn't even think was possible. Tony Preston was extremely honest about the amount of money I was expected to lag and was extremely honest!!!!!!! Frank Odeh actuall gave us a great gift......FREEE GAS!!! (Amy favorite part of the day!!!!!!) Jill Verbich was great!!!!! She really made the buying experience fun!!!!! Andrew Harris was very honest and took his time explaining the deal! He even got us a lower car note!!!!! If you don't come here, honestly, I don't know what's wrong with you!!!!

Fahad ahsan

14 de jul. de 2016

Hi My name is Fahad ahsan I am a regular customer of Honda dealership at 17220 Torrence AveLansing, IL 60438United StatesToday I went for my oil change and tire rotation service at the dealership and found out they did not rotate the tires they just did the oil change and charge me the tire rotation charges just because I asked for the discount my concern is that they should let customer walk out if they can't give the discount but at least don't lie to customer because when I walk in to Honda dealership I have Blind trust that I am in good hands but I do not feel that any more, now they just lost there regular customer, I live in Bridgeview but I come to get my car fixed from river oaks Honda for last 2 years I am so dissatisfied and disappointed my number is 7739810694 if you need more detail just call me Thanks

William Gemmell

13 de jul. de 2016

Good service, friendly people, professional staff and standards, clean show room, and a very convenient waiting area with an excellent choice of fine coffee. I would recommend this place to others.

Jerree

13 de jul. de 2016

Dymond Griffin helped us select a car and was very helpful and knowledgeable. Great selection available, and Dymond showed us several. Financing was a little weird, but went very quickly.Thanks Dymond!

Veta

12 de jul. de 2016

Salesman was friendly. Gave a fair trade value from the start, didn't play any games. Everything was straight forward. This was the fifth dealership we visited during our search and it was pleasant from the start. Would definitely recommend to others

cromag

11 de jul. de 2016

My past experience buying a car from a dealership is not what I would call positive. The salespeople I have encountered in the past would typically give the "hard sell" which created an uncomfortable experience. It was completely different at this Honda dealership. Our salesperson, "Moody" Sulman, was friendly, helpful and a pleasure to do business with. No hard sell, just a very knowledgeable salesman who answered all of our questions and helped guide us through the whole process. In addition, of the five Honda dealerships I received quotes from, Napleton Honda in Lansing gave me the best deal of all. I would wholeheartedly recommend this dealership to anyone interested in a Honda vehicle and would further recommend that you ask for "Moody" if you want a superior buying experience.

Louise

8 de jul. de 2016

Having serviced my Honda CRV with Janis Joseph (service advisor) for more than 14 years, this week we determined that it was time to (retire) my vehicle with 215,000 + miles. Janis led me to Jeffrey "JP" Parham, salesman, advising me that I was in "good hands." Indeed she was correct! I'd preselected the vehicle that I was interested in. JP" and I took it for a test drive! I was elated! "JP" showed me the operation of all of the "bells and whistles" of my new vehicle, leaving nothing to chance. I was then introduced to Sherri Pedersen Mgr., Jill Verbich-Customer Relations, made her way over to congratulate me, and Richard Smith, Finance Mgr. finalized things for me! The experience was easier than I'd anticipated and I would definitely recommend Napleton River Oaks for sales and for certain service.. I consider Paul in Service, my mechanic!

Taras

2 de jul. de 2016

Demetrius Rudd was excellent. He was very plesant. He didn't push me. He is professional. I would recommend Napleton River Honda to family and friends, ask for Demetrius Rudd.

Ronald F

1 de jul. de 2016

Jennifer os a great sales person with an awesome personality. She helped me do what I thought was impossible. I would recommend her to everyone.

Perez102

29 de jun. de 2016

It was a good job overall. I was pleased with how Seller approached me. He was friendly and professional. For being new, he carried himself well which gravitated me to purchase.

Gina2014

25 de jun. de 2016

Jeffrey Parham (JP) was awesome to deal with! Great dealership! Highly recommend! Napleton river oaks ask for JP

Db30

25 de jun. de 2016

Just wasted 5 days of my life wading through the deceptive practices of Sherri Pederson and Zana Belmer at Napleton Ricer Oaks Honda. First, they quote me a great price on a vehicle, then tell me they don't have it in stock. No problem, they said...they'll do a dealer trade for it. Nope - can't get it from another dealer. Don't worry, they can order one and have it in 10 weeks. After repeatedly asking to confirm THAT vehicle for THAT price, I don't get any definitive answer. Finally, after 5 days and my ultimatum email, Sherri drops the bomb(s): not only can I NOT order the vehicle (because "Honda won't guarantee that they'll even build it"), but even if I could, it would now have to include a $1590 protection package (winter mats, splash guards, cargo tray, wheel locks and ?!?pinstriping?!?) that she claims Honda is putting on all these models. Funny, the 10 or 11 other ones I've seen at other dealers don't all have those items. This was clearly a way of getting the price back up to a level they could actually live with. I've had at least 3-4 other dealers be up front about not being able to help me. At least they're honest and don't waste my time. I don't know if Sherri and Zana's shady tactics are representative of how this entire dealership operates, but I implore you to take your business to somewhere that doesn't outright lie to you. Sherri and Zana are the kind of car salespeople that give that profession a bad name.

Vroom

25 de jun. de 2016

Demetrius Rudd was great to work with. I would recommend napleton river oaks Honda for your purchase of a vehicle. Ask for Demetrius.

Lscooby21

23 de jun. de 2016

Anthony Manteca was my sale person he worked very close with the manager Tony. I was here just a couple of hours and they got a deal done for me at the lowest interest rate I have ever had. I diffenatly recommend coming to Napelton Honda River Oaks, and you should too.

Serge Jolicoeur

22 de jun. de 2016

I was with Jeffery Parham sales consultant, Mr. Frank and Ms.Jill today.I had a great experience here at Napleton River Oaks Honda. I made a new purchase of a newer vehicle this year and completely satisfied.I will always return here and continue all of my services here as well.

ilesenia

20 de jun. de 2016

Earnet Normanand JP Jeffrey Parham were very patient and took their time and helped us selct our 2015 CRV i would recommend Napleton Honda to Family and friends ask for Earnest or JP. Awsome job.

Dang

18 de jun. de 2016

Good sales people they were knowledgeble and courteus. They explained all the features. A little longer than i wanted but that is not unusual. Uses the internet service

Steph

18 de jun. de 2016

Overall good experience. Arsenio is a new sales person who worked hard to close my deal. Originally there was a slight mixup with the sales price. But Arsenio made sure we got the best price!!

Wisin123

18 de jun. de 2016

Great assistance by Alvin and his two orienteers. He explained everything well . He showed me two different models and explained every feature on the cars . When it came to price he explained every cost for each item on the car.

Kim

18 de jun. de 2016

This is the hardest working salesperson alive. He goes above and beyond to get the job done each and every time. I have been a customer for over 6 years and have recommended others here as well and they have all left satisfied. Great place to purchase a vehicle they work hard to make the customer happy!

Jose rosa

18 de jun. de 2016

Arsenio helped us and was an excellent experience. Great and fast service. The Dealership was nicely located! The service was excellent. I recommend Arsenio and the dealership! And we get free lunch! Thanks for the BBQ.

Rafaga

18 de jun. de 2016

My salesman jp parham he did an excellent job .i will recommend napleton Honda river oaks to all my friend and family Jill verbich customer relaction came and talk to me to see if everything was ok

DisappointedBuyer

29 de may. de 2016

Went to the dealership to buy a car I had seen online. According the them they had sold that vehicle that day. At this point I was disappointed and was going to chalk it up as a loss. However, like any dealership they led me to believe they could find the car from another dealership and have it brought over. That didn't work so they brought over the person who purchases their used cars (think it his name was Tony). He came over to guarantee he could work and get a car that was a year new but a sedan(i was looking for a coupe) into the price range I was looking for. So I then went and looked and the car and even though it wasn't what I came for I liked it enough that for the right price I would buy it. Needless to say another 40 minutes go by and then our salesman comes back with a quote that is over my monthly payments as well as being 8,000 dollars more than the car I originally came to buy. At this point they had wasted a little over 3 hours of my time with promises that never came to fruition. I demanded my keys and license back because during this time I had found the car I wanted from another dealership and verified it was there. Getting my keys and license back became another hassle as they tried to send 2 more people to question why I didn't want the car further wasting my time. Even to the point of treating me like I'm an idiot and saying he doesn't know which license is mine when he has a paper in his hand with my name on it and the other 2 licenses on the counter are women. All in all it was and extremely disappointing experience at a place that has such a high review. I will give them credit they used every sales trick known to man to try to convince me to buy the car, but I would never recommend someone to go there.But it all worked out in the end I was able to buy the exact car I wanted with 20k less miles and exactly in my price range at another dealership. Unfortunately I will never get back the 3+ hours I lost believing that River Oaks Honda could work our a deal.

Nicole2581

17 de may. de 2016

My husband and I found Napleton River Oaks Honda while browsing Trucar.com. We were contacted within hours of inquiring about the vehicle online. We live 3 hours from the dealership but decided to make the drive the following day to purchase a 2013 KIA Optima SXL. We arrived right before they opened and was finally able to finish up and head home at 3 pm. Eric was our finance manager. He sold us a warranty that was to include interior protection (tears, rips, etc in the leather) and coverage that if the car was to be wrecked and considered a total loss, the loan would be paid off. We trusted him and did not read the pages and pages of supposed coverage. My husband and I are both 3rd shifters and at this point, had been awake for 27+ hours, was sleep deprived and ready to go home so we trusted Eric's word that we were purchasing what he said was included in this warranty. 10 days after purchase, I had to take the car to the local KIA dealership due to a gurgling noise coming from inside the dash, oil leaking, the back up camera and stero unit malfunctioning and the passenger door handle breaking off. At this time is when I read the warranty information and discovered the warranty did not include all coverage promised. I have attempted contact with Eric over a dozen times and have yet to receive a call back. I even went as far as to leave a message for Frank (the GM) and also, no response. I decided to try contacting the general finance department and was FINALLY able to establish contact with Richard who is also a finance manager. He was very helpful and apologetic and assured me he would pull my paperwork and get to the bottom of this. He never called back and never answered or returned the many, MANY voicemails I have left attempting to get this resolved. Also, I drove around for THREE weeks with expired dealer tags because their title department could not produce the necessary paperwork on time for me to legally register the car. I asked for them to extend my dealer tags being this issue was beyond my control and they declined. I asked for them to type a note simply stating the circumstances of the situation incase I were to be pulled over (I was by the way) and again, they declined. The people at Napleton River Oaks Honda are unprofessional and lack proper etiquette and basic customer service skills. They were all "smiles" and genuinely helpful until the sale was complete. They do not care about their customers and GOD forbid, if you do indeed purchase your next vehicle from them? Pray that the vehicle is in immaculate condition with 0 chance of ever breaking because it will be a nightmare attempting to get even the simplest of problems solved. And, if you purchase a warranty, do NOT take their word for what it includes, READ the fine print!! For your own protection.

Cynthia

3 de may. de 2016

Salesperson-Ernest kept his word. What he said he would do he did. He quickly understood what I wanted and my budget and worked with me to meet my needs. He was friendly, professional, courteous, and knowledgeable. The finance person was helpful and friendly, and explained everything. Additionally, the man who explained to me about the workings of the car was very calm, friendly, knowledgeable, and helpful too!!

Ted

28 de abr. de 2016

They are a great organization, on every level. I get straight answers from the service department and they do not try to upsell me.

James

15 de abr. de 2016

Janis Joseph My Service Advisor and J P who is my Sales Advisor were both veryhelpful to me when I visited your dealership for service ofmy 2012 CRV

Allstate89

13 de abr. de 2016

My salesman, Alvin, was a pleasure to work with. He was knowledgeable and courteous. I also dealt directly with Frank, the general manager, who I also liked. However, I specifically requested that the financing go through Capital One instead of Wells Fargo because I simply do not like Wells Fargo......long story. The finance person also stated it would go through Capital One. But, somehow it ended up with Wells Fargo anyway. I left a voice mail for Frank and have not got a call back. It is frustrating not to get a call back.

Ethel

13 de abr. de 2016

Service was quick, I received thorough knowledge about what my vehicle required. Mike Samajo in service is the absolute best, very knowledgeable about what your car requires.

Rosalyn

12 de abr. de 2016

It was quick with no hassle! I was greeted as soon as I entered the service area and the service I requested was finished in 1/2 hour.

Cherese

11 de abr. de 2016

Eric is ALWAYS so helpful, and with the demands life places on us, time is very valuable and I was pleased with a low wait time.

Theodore

11 de abr. de 2016

professional, yet friendly...you feel that staff is on your side, willing to do the best for you and your vehucle

Donald

9 de abr. de 2016

I didn't have an appointment since my problem occurred the night before. My car was serviced quickly and was ready in two hours.

Christina

5 de abr. de 2016

Janis, the service advisor, always gives the customer the best service experience. She advices you of the costs in advance, calls to tell you if there are any delays in the repair and calls when the service is done. Janis is 5 stars!

Cristina2585

4 de abr. de 2016

I had been looking for a used Honda CR-V. I found one online and came into Napleton to check it out. I knew right away it was the car I was looking for!! Jill and Joe in sales were awesome with helping me make this car mine! Also Andrew in finance helped me and explained everything I needed to know about the extended warranties. I highly recommend this dealership to anyone looking for a great deal and awesome people!!

BuentaCole

2 de abr. de 2016

I am so happy that I met Moody today at Napelton Honda!!! He sold me a brand new 2016 Honda CRV that I absolutely love!!! Moody made my car buying experience one of the best that I have had in my life and I really was discouraged about buying a car because of past experiences, but Moody changed my entire attitude about purchasing a new car and he turned my discouragement to encouragement. If anyone is looking to buy a new car without all the stress, well choose Moody at Napelton Honda because he is the BEST!!!!!

Peggy

1 de abr. de 2016

Juan assisted me. He told me the services I needed for the mileage on my car and did not try to sell me what I did not need. The service department got my car serviced within 45 minutes to an hour. It was a good experience.

Vic

31 de mar. de 2016

Between my wife and I, we've owned 6 Hondas (the last, just recently purchased); all bought from Ed Napleton. We are very pleased with past service and are even more satisfied with the way we were treated during our last visit.Our salesperson, Alvin Crowder could not have been more helpful. He worked patiently with us, and was very serious about taking care of the business; making sure we were absolutely satisfied. He is a real gentleman.The General Manager, Alex Marron, was also a delight to work with; answering our many questions and he did his best to make sure we understood every aspect of the deal.I cannot omit Jill Verbich (sales consultant) and Larry Chambers (delivery manager). They were very helpful, as well.Our overall experience - A+

Joseph Ritchie

27 de mar. de 2016

When I entered the dealership I was greeted immediately by Joseph Ritchie, very understanding and he was so help. When I go to any store the first thing I look at is how ther sales person will treat me.I can't say enough about this young man, he was so understand and made me feel that he listened to everything I requested. Great Job Joseph, keep up the great job. I also have to give thumbs up to the finance director as well. I would recommend this shop to buy a vehicle from. Thank you! Joseph.

Donald

27 de mar. de 2016

Had excellent service from the indeed the tech had excellent service from and to text service technician excellent service had car towed to the shop and was fixed the next day

Nora

27 de mar. de 2016

It's always a wonderful experience! I worked with Mike this time, and he's great! Everyone is always polite, friendly, knowledgeable and thorough.,It's always a wonderful experience! I worked with Mike this time, and he's great! Everyone is always polite, friendly, knowledgeable and thorough.

Ray

26 de mar. de 2016

This is my first time purchasing a new car in my life, and I am very satisfied with the 2016 Honda accord LX I bought here. With no experience with any car purchase before, I was a little worried that I would be talked into spending a whole lot more money then get a problematic car. It was just the opposite. My sales man, Rafael, he was so helpful and patiently guided me through the process, and made sure that I was satisfied with both the price and the quality of the new car. It has been 3 months now and I have been enjoying my new car very much. So anyone who is trying to purchase either a new car or a used car should visit this place and you will find some very nice deal here.Ray

Yvonne

25 de mar. de 2016

I called 7:30am to see if they had a opening for me to get a oil change, and the customer service guy ask me to come in, Very Happy about that, I was in and out within 20 to 25 minute, Best service ever. was treated like a vaule customer.

Stephanie

25 de mar. de 2016

The guy who took my car and my information was very pleasant, and easy to talk to. He obviously likes what he does and it shows in his service.

WAsinger05

24 de mar. de 2016

I wish I would have checked Yelp first. I walked into Napleton River Oaks Honda just for a test drive and proceeded to let them pressure me into a sale that lasted from 6:30pm to 11:30pm. I made the mistake of going alone and after a long day at work. I've only ever purchased one vehicle (used) so I didn't have much experience with the process of buying new. They hadn't secured a bank for my auto loan prior to allowing me to leave with the vehicle and, after going over the paperwork (that I shouldn't have signed, at least before negotiating), I see that I got taken advantage of. I have a 780 credit score, but I agreed to 84 months of financing at 4.25%I'm an idiot, but more importantly they ran me down and exhausted me. They made me feel like I was getting a deal and that they were on my side. WRONG!!! On TOP of that, I "purchased" a cargo cover accessory that didn't come with the vehicle. Three days later, I received a call saying that my order wasn't processed and wasn't built into my financing, so I could spend $150 separately to purchase it. Unbelievable. I will never do any (more) business or maintenance here after reading over everything I received and signed. I guess you live and you learn.I will say that they contacted me via phone call in regards to a comment I made while dropping off my down payment, but I did not call them back because I just never want to deal with them again. Also, it's been a week and they still have not processed or titled my car for me to plate it.

George 66

21 de mar. de 2016

My salesman Alvin crowder was truely a great salesman he was very informativeas far as product he took an interest in what we were looking for and what my personal needs, wants and desires were ,and he delivered on them all.I would recommend him as a salesman and napleton honda as a dealership

Myrtle

21 de mar. de 2016

My service rep. Juan took the time to really listen and address all my concerns..I am very please with the results. He is very caring.

Ryan

20 de mar. de 2016

At closing time, people get very real. I appreciated the candid and genuine interactions I had with all of the employees. The only thing I get uncomfortable with is the high pressure sales situations. I understand that it's part of the car buying "game" but I hate it and was really exhausted by the end.

Randell

20 de mar. de 2016

It was very fast and I enjoyed looking at the new 2016 modal SUVs. The wanting area was the best. I saw a friend from the past.

JDomenique

14 de mar. de 2016

I found my dream car, 2014 Dodge Charger R/T, online at cars.com and just had to have it. After finding out that it was at Napleton Honda I rushed over to see it in person. Jill was excellent at making sure that I drove away in my dream car, which was priced higher in the dealership than it was online, but Jill made sure that I paid the online price and received an extended warranty! She even called me the next day to make sure that my drive home was everything I had imagined. Everyone at this dealer is amazing and it is a great atmosphere...I would recommend everyone to visit Napleton Honda for their car needs!

Gator822

14 de mar. de 2016

I went to help my cousin Karen to purchase a new Honda CR-V on Saturday March 12th. The buying process went extremely smooth from Rafael Cartagena helping her selecting and explaining the different trim levels and features, to Ken McGaha the sales manager that made the deal and Eric Gramlich the finance manager that set up her financing. Awesome team work, including the explanation of showing her the operation of the navigation, bluetooth, etc from Larry C. I would recommend Rafael and the Napleton River Oaks Honda team in Lansing, Illinois for any Honda purchase.

Trish Myers

12 de mar. de 2016

This is an amazing dealership. I recommend everyone to this dealership. The sales rep and salesmen were really nice

Eric.Quintero880

12 de mar. de 2016

The dealer was welcoming and helped me make my purchase of a Jeep Compass. I only went in to just look at the cars but the Price was just in my area, and didn't want to miss out on the deal.

Nicole2581

11 de mar. de 2016

My husband and I found Napleton River Oaks Honda while browsing Trucar.com. We were contacted within hours of inquiring about the vehicle online. We live 3 hours from the dealership but decided to make the drive the following day to purchase a 2013 KIA Optima SXL. We arrived right before they opened and was finally able to finish up and head home at 3 pm. Eric was our finance manager. He sold us a warranty that was to include interior protection (tears, rips, etc in the leather) and coverage that if the car was to be wrecked and considered a total loss, the loan would be paid off. We trusted him and did not read the pages and pages of supposed coverage. My husband and I are both 3rd shifters and at this point, had been awake for 27+ hours, was sleep deprived and ready to go home so we trusted Eric's word that we were purchasing what he said was included in this warranty. 10 days after purchase, I had to take the car to the local KIA dealership due to a gurgling noise coming from inside the dash, oil leaking, the back up camera and stero unit malfunctioning and the passenger door handle breaking off. At this time is when I read the warranty information and discovered the warranty did not include all coverage promised. I have attempted contact with Eric over a dozen times and have yet to receive a call back. I even went as far as to leave a message for Frank (the GM) and also, no response. I decided to try contacting the general finance department and was FINALLY able to establish contact with Richard who is also a finance manager. He was very helpful and apologetic and assured me he would pull my paperwork and get to the bottom of this. He never called back and never answered or returned the many, MANY voicemails I have left attempting to get this resolved. Also, I drove around for THREE weeks with expired dealer tags because their title department could not produce the necessary paperwork on time for me to legally register the car. I asked for them to extend my dealer tags being this issue was beyond my control and they declined. I asked for them to type a note simply stating the circumstances of the situation incase I were to be pulled over (I was by the way) and again, they declined. The people at Napleton River Oaks Honda are unprofessional and lack proper etiquette and basic customer service skills. They were all "smiles" and genuinely helpful until the sale was complete. They do not care about their customers and GOD forbid, if you do indeed purchase your next vehicle from them? Pray that the vehicle is in immaculate condition with 0 chance of ever breaking because it will be a nightmare attempting to get even the simplest of problems solved. And, if you purchase a warranty, do NOT take their word for what it includes, READ the fine print!! For your own protection.

Mary

8 de mar. de 2016

This was our 3rd new car purchase at River Oaks Honda. Mike Smith is the salesman we'll continue to do business with! He was professional, patient, honest and so helpful every step of the way. He guided us through the process which was smooth sailin' from our walk in the door to ringing the gong & driving out in a new SUV! Thank you to all the people in the dealership; negotiators, finance & service! They were all amazing!

Gloria

6 de mar. de 2016

The courtesy that is shown each time I visit. My last couple of visits I've had the same service technician to check me in and he's awesome. The gentleman that helped me through the purchase process (Ernest), I don't know his last name, but he makes a point of recognizing his prior customers. I find this to be commendable.

Raynaldo

1 de mar. de 2016

They understood where my payment and interest rate needed to be for my new civic and made it happen! Now I'm driving the 10 gen civic and it's awesome

Kenya

28 de feb. de 2016

I trust Honda....bottom line! If something is wrong with my car, I know its going to be fixed correctly. Most people say dont go to the dealer because it costs too much. You get what you pay for too.

CiscoKid

25 de feb. de 2016

They quoted me one price, then refused to honor the quote and asked for thousands more. Customers should beware. I contacted Napleton River Oaks for a quote on a specific Honda Accord. We communicated mostly through text messages. The employee I communicated with was "Zana." She first tried to get me to come in instead of giving me a quote. I told her I just wanted a quote at this time. For the vehicle I inquired about, she said: "The MSRP...is $33,465 and you have an eprice of $25,750 which is a savings of $7,715...which in no means set in stone." (sic). I was surprised, so inquired further about the trim and options. After some back and forth, she confirmed that this offer was for the vehicle I wanted. I also had her send me a picture of the window sticker. I decided to move forward, and made an appointment to visit the dealership. I also submitted a credit application online to try to make my visit as short as possible. Once I had submitted my application and arranged to purchase the car, I received a text saying that the quoted price was wrong; they actually wanted $29,500--nearly $4,000 more!I complained. Zana insisted it was an "honest mistake," that they wanted my business, didn't want me to be disappointed, and would see what they could do. I was hesitant, since car dealers are notorious for this type of activity, we could not have been clearer about the car and the price, and the timing was highly suspicious (they waited until they had a committed and invested buyer before upping the price). I nevertheless decided to hear them out. When I finally got the manager, Glen, on the phone, he gave me a final offer of $29,400. That's right, a break of $100. I felt insulted, told him so, and hung up. I then purchased the Accord from a competitor for a lower price than River Oaks' final offer.

Chrisrod

25 de feb. de 2016

Sean was very helpful and patient with me because I wan't sure what I wanted but he showed me every truck or car I asked about. Amazing and Friendly customer service by all employees. Thank you!!!

Armando

24 de feb. de 2016

Been a customer for over 20 years. Larry Chambers is one big reason I come back. This facility is always clean and the people are great.

Lenora

24 de feb. de 2016

I like the way I was treated and they did a great job of explaining the problem with my car.

Chandlerbuck

22 de feb. de 2016

Hello, My name is Elizabeth and my experience was outstanding thanks to Moody. I been looking for a vehicle for over six months because my payments were too high and when Moody greeted me at the door I told him I need was looking for the Lincoln MKZ not only was be patient and kind with me Moody also, gave me the deal of a life time by making my payments cheaper. Thank you so much moody and thank you Frank for making this amazing deal possible .

abinion

21 de feb. de 2016

Although I was unable to get the car my eyes was set on, Mike and Glen made sure I bought something that was actually better than what I came for. I love my new 2016 civic. I loved Mike and Glen's willingness to make me happy!

14tak

20 de feb. de 2016

Alvin Crowder was referred to us by the G.M. there and he was very kind and patient since this is the first tine we are buying Honda vehicle. Alvin was able to assist the whole time and the G.M. was very kind to do his best to give us the best offer possible. Overall experience is excellent !

lakeishacooper

19 de feb. de 2016

If you're looking to buy a vehicle ask for demetrius! He's very friendly, super upfront and a excellent salesperson!! I had a wonderful first car buying experience.

babooniz01

18 de feb. de 2016

After doing a lot of research on a Cadillac CTS I was looking for, I found a great deal online at Napleton Honda for the exact Cadillac CTS I was looking for. I left my information on their website and they got in contact with me right away. Tiffany was very friendly and very attentive to car needs; she then put me in contact with salesman Rafael who was able to make an appointment with me that went with my schedule as a busy working dad. The next day I went to Napleton Honda a little bit before they opened (9 a.m.) and Rafael was already there waiting for. He attended to all my needs and was very polite. We went on the test drive, which was amazing and in the process he informed me of all the car features. Afterwards we went in to try and make a deal; Rafael provided me with the Carfax and answered all the questions I had with any hesitation. I also had a budget and Rafael was able to work with me without any hassle and make it happen. He really did go the extra mile to get me into the beautiful 2009 pearl white Cadillac CTS that I wanted. Afterwards he detailed and washed the car; it pretty much looked like it came out the showroom. I'm truly happy I came to Napleton Honda and had a great person like Rafael to make this dream car come true. I highly recommend coming in if your looking for good reliable cars and a friendly staff.

Richard

14 de feb. de 2016

I have full confidence with Mike in service. Mike appears knowledgeable and works to make me understand my car better. He is an asset to Napleton and is one of the reasons that I return to Honda to service my car.

Hope

14 de feb. de 2016

I received prompt, professional service. The manager is very concerned and will personally look into any situation that needs attention.

Gooniezneverdie

13 de feb. de 2016

After getting looked over at a Cadillac dealership in Oak Lawn, I made my way out to Napleton River Oaks Honda. I jumped on cars.com and saw the Cadillac CTS Coupe that I was looking for and immediately called the dealership. I was told that the car was available and that they would have it ready for a test drive if I was willing to come in, which I was! So then I made my way out, test drove the car, and fell in love immediately! I was then greeted by Rafael Cartagena, Jr. Im a straight shooter, no dancing around, so I told him what I was looking for and the price range. We deliberated for a couple hours and both came to an agreement. Easy, very little hassle, no pressure, very little waiting, and very respectful. We shared stories and finished up the paper work. He was able to get me out with my new vehicle, had it washed and ready for me. He even called the next tday to ensure everything was ok with the car and myself. Never been treated so well at a dealership! I definitely felt like I took home "The Big Catch!" My next vehicle will definitely be at this dealership with Rafael Cartagena, Jr! He earned my business! Loyal customer to the brand and dealership!

Gwendolyn

11 de feb. de 2016

When I arrived in the service area I was immediately greeted by a staff member. The staff member was very friendly and helpful his name was Mike I can not recall his last name at this particular time. However, Mike was pleasingly pleasant and I would refer family, friend and co-workers to be service by him.

Dorothy

11 de feb. de 2016

I like your employees there.They are warm and friendly. I love your service dept.Normally I deal with Chris but this time I had a new employee he was excellent .

Lisa

10 de feb. de 2016

The friendliness and professionalism of the staff. The fact that guests can get coffee or water or whatever they need. The staff is helpful. Janis Joseph is wonderful. I've worked with her before and she is a pleasure to work with.

donnoe

7 de feb. de 2016

Mohammad Ali knows his stuff. Very friendly and personable salesman. He genuinely cares about the customer's needs before any sale. He is a straight shooter and a man of his word. Please ask for him.

Conservative consumer

6 de feb. de 2016

I was greeted by Moody at the door, great young man, he was able to answer the questions I had about the Honda CRV . Very charismatic and patient as we discussed the vehicle I was interested in, and open to the idea of me test driving it several times before purchasing it. He walked me thoughWorked with Andrew in the finance department, another experience of excellent customer service and a professional who did his research on obtaining the best rate for me. He provided several financing options that fit into my budget and explained all the numbers very clearly, displaying different payment scenarios, and broke down the warranty plans in a very easy to understand manner. Both were very comfortable to do business with, well mannered, honest, and 'honorable' (??) I would definitely recommend them to friends and family.

Greg

6 de feb. de 2016

All of the staff at Napleton are very friendly and helpful. Mohammed was our salesman and was an absolute pleasure to work with. He was very professional, friendly and knowledgeable. This is the best dealership I have ever dealt with!

Balva14

6 de feb. de 2016

Moody was our sales person and i must say i was very pleased with his professionalism. I liked the fact that he took his time with us even though we already knew what kinda of car we were going to buy.thank you moody

Pamela

5 de feb. de 2016

My dealers were courteous and patient with me. They were very interested in what would make me happy and comfortable. That pleased me a whole lot.

Cynthia

5 de feb. de 2016

knowing that my Honda is in good hands also returning my Honda the time that you promise you would in good shape, thank you.

Pilotgal

3 de feb. de 2016

The staff at Napleton was extraordinary I bought 2016 Honda Pilot absolutely love this vehicle. The sales and management team were courteous and knowledgeable they helped me finance the truck at a low interest rate, even after my recent bankruptcy. I was very happy when they suggested a maintenance package I just went in for my first oil change and was in and out of service department in an hour.

Ms BB

31 de ene. de 2016

NAPELTON RIVER OAKS HONDA: 5 STARS!!!!!!I LOVE THIS DEALERSHIP AND THE SERVICE THAT I RECEIVE FROM IT.! I recently posted a bad review and after talking to the general manager frank, who explained everything to me. I'm very happy with my purchase and would recommend anyone to go and see them. GREAT DEALER TO BUY FROM

Martin

28 de ene. de 2016

Very friendly asked if I have any other questions for them talk me about new year or family that was very nice

Karen

27 de ene. de 2016

I always enjoy talking with the service advisor Janis Joseph. She is always very knowledgeable and helpful. I do request that service done on the Civiv be done by Matt, and service on the CR-V be done by George. They are both excellent and thorough mechanics.

Mpolkpro

27 de ene. de 2016

I've rated Napleton River Oaks 5 stars for their 5 star service! I recently traded in my 2012 Honda Accord, which I also purchased from Napleton River Oaks Honda, for a 2016 Honda Civic, My Salesman Mohammed (Moe) was awesome! Mohammed's (Moe) knowledge of the car and his attention to details was very comforting and appreciated. Mohammed (Moe) was very professional yet personable. The staff at Napleton River Oaks Honda was very professional and friendly. The manager Glenn who sold me my first Honda even remembered me and came out to speak. I would recommend this dealership over and over! When you get to Napleton River Oaks Honda make sure you ask for Mohammed (Moe) and you can tell him a satisfied customer sent you!!!

missygal

26 de ene. de 2016

I was able to find a "gently used"car on the internet that seemed to good to be true located at this dealership. Mo was absolutely great and made the whole process of purchasing my first car incredibly easy! He really did go above and beyond to make the experience worth while; he was excellent in listening to what I was looking for and was able to provide alternative options that I was unaware of. Very smart guy! Would recommend him again to anyone interested in buying a car new or used!

victor

25 de ene. de 2016

Don't waste your time with this dealer! Took $500 deposit from me! Friday and sold my truck to someone else the next day. Sale person Art or Amanda never call to inform me after the fact i got a load from my bank..end up costing me $150 and empty promises. Sale person even quote me " I'm the man of words!!". I wonder words of what?? Stay always!!!!!!

Ronald

23 de ene. de 2016

The customer service is top notch. Everything and everyone provided a pleasant relaxing car buying experience with attention to my satisfaction.

Green2016

23 de ene. de 2016

I received great customer service at Napleton River Oaks Honda. My salesman Moody was knowledgeable and very helpful in assisting my husband and I. He was professional and focused which made our visit. a good one..

Gail

22 de ene. de 2016

THE REPAIRS WERE DONE QUICKLY, AND IT WAS FIXED FIRST THE TIME. THE PRICE THAT WAS QUOTED WAS WHATI LANDED UP PAYING - KNEW UP FRONT WHAT TO EXECT.

Constance

17 de ene. de 2016

Juan is very customer friendly and explains the type of service I need for my vehicle. In addition he informs me of any service specials that are available on the day of service.

Valencia

15 de ene. de 2016

Mike was great when it came to trying to find the problem with my car. He kept me updated everyday. He was great

Demetrius

15 de ene. de 2016

Well my situation was diffcult but i want to say thank you to demetrius and tony for working hard to make things happen for me

Marcia

6 de ene. de 2016

I always feel confident that my vehicle is being serviced by straightforward and trustworthy professionals. Additionally, the service is always quick and available at convenient hours.

Jessica

2 de ene. de 2016

Service admins very polite & informative in providing expected work and pricing for good decision. I was very satisfied with time spent to understand work needed.

Ron

1 de ene. de 2016

The service advisor Juan, was very helpful and accommodating. My Honda Civic broke down on Dec.23rd. Although it was late in the day, Juan was able schedule my car for service. At the same time, I was able to use one of your Accord loaner vehicles. Juan and River Oaks Honda saved my Christmas! Thanks guys!

Cheryl

28 de dic. de 2015

I received very courteous service. They squeezed me in in very timely manner. I will gladly return and recommend this dealership to friends and family

James

27 de dic. de 2015

Brought in vehicle to address maintenance code on 2015 CRV, was presented maintenance schedule which explained the code and price of additional service. Service took about an hour which is what I estimated it would take.

Mike

22 de dic. de 2015

My service advisor (9485 Michael) was very helpful and exceeded expectations. Michael identified a warranted issue (rotors) and had it resolved free of charge.

Zerline

17 de dic. de 2015

My experience was great! I dropped my car off for an oil change and found out that my car need immediate maintenance and repairs. Glad for the immediate feedback and suggestions to afford me a safe driving experience.

Gabriela

11 de dic. de 2015

Nice people in the service department. I don't like the sales people they are very ignorant . I would recommend the service dept only not the sales floor

James

11 de dic. de 2015

I was able to get a appointment right away.When i brought my car in they found the problem told me how much it would cost to repair and had the repairs in a very sort time period.

davebear08

9 de dic. de 2015

Our sales person was Sundae Henderson. Great, very polite and knowledgeable. My wife and I got a quote for a vehicle off of truecar.com. We were assured that the dealership is very upfront with their pricing and there are no hidden fees. I had to leave and go to work and my wife was left to finish the financing paperwork. We where charged an extra $1000 for a transfer and shipping fee for the car which had already been at that dealership for over a month. We did not ask for it to be transfered or shipped. We where also charged any extra $700 and some odd dollars in other fees and dealer costs. Upfront and no hidden fees my xxx. The next day we noticed that there where a a few problems with the car, as it was used. The radio would not program time or stations and keep them programmed. We also noticed that the brakes felt a little off and the latch to the back seat was broken as well as the drivers side window would not go up properly. There were alsk a few other concerns we had. We were told to bring the car back to the dealership and they would remedy all the problems and concerns we had including the financial ones. At first we where impressed that they would take the time and without question fix all the problems. The dealership is an hour and a half away from where we live. When we arrived at the dealership Sundae was there to great us and immediately took the car into the service station. After about Fifteen minutes she returned to us with the car and explained that since it was a Nissan and that they are a Honda dealership that we would be better off bringing it a Nissan dealership. She called a Nissan dealership in the area and told them of our ordeal and that we would be on are way and that they are to remedy all problems. At this point it was late in the day and we had to get home, we asked Sundae if we could take it to a Nissan dealership closer to our house. She said that would be fine and to just have them call her to confirm the work that needed to be done. A week later I brought the vehicle to the Nissan dealership near our home, explained the problems and gave them Sundae's information as she had requested. Six hours later I received a phone call from the dealership, they explained to me that the entire headunit council needed to be replaced, as well as the motors for the sunroof, and the entire wiring system for all the aux power plugs. They went on to tell me that the vehicle needed a new transfer case, all new breaks, both front sway bars and new front rotors. The head mechanic that I spoke with could not believe that we had just purchased this vehicle from a reputable dealer such as Napelton Honda and they let us drive it off the lot, let alone test drive it. The vehicle only has 50 plus thousand miles on it and cost us around $22,000 out the door. With all the work and nessasary parts the car needs to be safe to even drive it is going to cost another five to six thousand dollars. At first we thought no big deal we purchased the extended warranty which was around three thousand dollars. Unfortunately the extended warranty is null and void because there is no way that we could have caused all these problems in the short time that we have owed the vehicle. All of these issues are prior damages and not covered under the warranty. So now we are stuck with a $22,000 car that we can't even drive or afford to have fixed and its sitting at a Nissan dealership. Napelton Honda says that they do a 200 plus inspection on all of their preowned vehicles that they sell and that they must pass in order for them to be Napelton sales worthy. I wouldn't recommend my worst enemy to this dealership. One good note, Sundae has kept in contact with us and is still working to try and resolve these issues with no cost to us, even though she no longer works for the dealership. I guess they don't want honest, hardworking reputable people working for them as they have no soul or business ethics what so ever.

George pappes

7 de dic. de 2015

They like to take advantage of customers, they did not call me to tell me what was going to be done. they just went and gave me a $3000 bill after 2 months the engine light went on.Now they want another $1000.

Bryna

5 de dic. de 2015

The wait time was shorter than expected, and Mike made exceptions to fit me in, even though I was 15 minutes late and I was not pressured into purchasing any additional services that I didn't need.

Doris

28 de nov. de 2015

I brought in my 2015 Honda Accord for its first oil change and saw Service Mgr Mr Erick Clarke. He was very courteous and explained all the services included. I was advised the service would take approximately 1-2 hrs so I waited and it was ready in less than 1 1/2 hrs.

Willie

26 de nov. de 2015

The recall work was finished ahead of the quoted time. I have experienced fast service, warm and courteous consultation from the service staff.

Nora

23 de nov. de 2015

Great service all around, every single time I've been there! Thank you! I would definitely recommend Napleton River Oaks Honda!

Shizue

22 de nov. de 2015

it was a recall and the service group took good care of my problem. I noticed I still have a airbag light on my dash is still on but I didnt have a chance to contact jannis about the light.

Frank

19 de nov. de 2015

Tell service, the personnel working there courtious, they seem happy to be working at the dealership and it reflected in their deminor.

Theodore

19 de nov. de 2015

No wait when arriving; service rep gave clear explanations; the work was completed in time projected... one of the easiest and best experiences since purchasing the vehicle.

Janice

16 de nov. de 2015

I really like the how the service advisor took care of me and my car. Also, she was very polite and professional. Thank you Janis Joseph.

Fred

9 de nov. de 2015

Staff is pleasant, knowledgeable, and helpful. Service advisor provides good advice regarding maintenance and repairs. Our car has been reliable and all maintenance has been done at River Oaks. An added plus is that the location is convenient.

Theresa

2 de nov. de 2015

My service advisor always makes sure I understand the service I need. I enjoy checking out the new cars while I wait to have my car serviced.

Jan

31 de oct. de 2015

I brought my car in early which was no problem. The service rep was knowledgable about my extended warranty and got back to me promptly. Everything repaired has been working great.

Kathleen

30 de oct. de 2015

I was seen on time. Was informed of other things I needed and was able to get them taken care without making another appointment.

Judy

30 de oct. de 2015

Everyone friendly and hurrying to my timely schedule. Extremely professional and courteous. Ernest was very educated about my car. Andrew in finance was very infomated. Larry helped tremendously in learning how to work the car. Napleton Honda rocks!

Carolyn

26 de oct. de 2015

I like the fact that Mike in the service department took care of me real good because in the past I have had nothing but bad experiences with a few other workers from the service department. Mike has a smile on his face all the time and is very professional and honest with all his customers.

Juanita

25 de oct. de 2015

Sales agent, Joe and team were "tops". Knowledgeable, courteous, helpful in explanations/ questions, and showed concern re our comfort during the long visit.

Gladys

24 de oct. de 2015

excellent fast service the associate who helped me was right on time with the estimted amout of time it would take

Aris

20 de oct. de 2015

EVERYTHING was great didn't need to improve on anything. We enjoyed my experience will recommend to other ppl!! Thank you

Kristie

20 de oct. de 2015

I liked that my salesman actually sat me down when I walked into the facility and talked to me about what cars were actually in my price range.

Benita

20 de oct. de 2015

The most important thing that I like about the service is that you just don't make up things to get done in order to make money. It is a great experience to hear that everything is just fine. That is a good experience.

Jacoballen22

20 de oct. de 2015

Okay so my salesperson was Sean. He was really cocky, ignorant, and selfish. He tried to make a quick sale since it was "his day off" (he wouldn't stop reminding me". He said some nonchalant disrespectful things throughout the potential sale; he even offered me a coupe when I came for a sedan......seriously? Get it together. The sales manager tried saving the sale but he wasn't much help. It was his day off too miraculously. I'll never shop here again.

Robert

19 de oct. de 2015

I felt that my car is safe when it comes to repairs when I get it fixed with Honda dealer mechanics

Angela

19 de oct. de 2015

My service rep Mike is excellent ... Personable...professional ... Has a vested interest in you ... Takes the time to explain service options without being pushy

Vivienne1207

17 de oct. de 2015

My visit to Napleton River Oaks Honda Dealership was beyond my expectations. I walked with my sister hoping to see what we could possibly place on our bucket lists for the near future. Fortunately, we were met by Earnest Norman who was not only very professional but very kind, thoughtful and considerate. His customer service was outstanding! He truly made our visit worth while. I didn't expect to have an opportunity to leave with a vehicle that day but not only did he make that happen for me, my sister did as well! Two 2015 Honda Civic's! Sharp!! But, I would be remiss if I didn't mention Glen Smith. He came out to speak with us and share additional knowledge on our purchases which left us with a very comfortable feeling. His professional and considerate manner also let us know that we were in the right place, working with people that were committed in satisfying their customers. Earnest and Glen are a great asset to Napleton River Oaks Honda Dealership. They're the type of people that will have you returning again and again! Thanks for the wonderful experience! .....P.S. Larry, Thanks for the Operations training....High Tech.....Truly Loving My 2015 Honda Civic!

Adrienne22

17 de oct. de 2015

I was extremely pleased with my visit to Napleton River Oaks Honda Dealer in Lansing, IL over the Holiday Weekend. My sister and I stopped by hoping to get a good deal. By the time we left, the good deal turned into a feeling of accomplishment beyond our expectations! Sales Consultant, Earnest Holmes and New Car Sales Manager, Glen TySmith went over and beyond being helpful, courteous, professional and accommodating. They showed us they care about people by ensuring we received the very best deal for the very best price!! I felt a real need met a true blessing!! I was beyond pleased and am still smiling because these guys are the best!!

Elijah

30 de sep. de 2015

The ease and comfort level I experienced while being serviced was actually surreal. May I take this opportunity again to personally thank Ken , J. P. and John (the finance manager) for the caring and thoughtful manner in which they served me, THANK YOU GENTLEN I truly appreciate your professionalism.

Amy

11 de sep. de 2015

Sean was our car sales man and I had an excellent experience buying a car with him! Very easy and hassle free. I would highly recommend him.

Hope

1 de sep. de 2015

My sales rep. Ali Mohammed gave excellent customer service.He is the BEST!!!! I will recommend all of my friends and associates to River Oaks Honda

Vanessa

29 de ago. de 2015

Lisa forwarded us to the right person, JP who immediately began to assist us. He was very sensitive to our specific needs and made me feel as though I was a valued customer. His personal touches made the visit and the purchase a happy one. I've never been able to say that about a vehicle purchase before in my entire life. Thanks JP! No worries. I will be back, once a loyal customer, always a loyal customer.

Kathleen

27 de ago. de 2015

I was very pleased with the salesman and the manager. The manager went above and beyond to meet my expectations. As far as the color I requested. The price range and reasonable payments that I can afford.

Kingsley

13 de ago. de 2015

Much better than expected (from Jeff, I believe), that is after Eric refused to return my calls for help with my air bag recall, and I had to resort to the Honda headquarters Case Manager to assist after a week of trying and leaving Eric messages.

Marjorie

9 de ago. de 2015

Excellent customer service from service representative. Got me in and out quickly. He also answered all of my questions. Did a great job on my car wash as well.

L'tonia

8 de ago. de 2015

In & out in a timely manner and excellent customer service. The staff is very courteous and prepare a great carafe of coffee.

Yvonne

5 de ago. de 2015

This is the second new car that I have purchase from Nepleton Honda. My sale person was JP and he was very perfessional. KUDO"S!!! And Larry explain to me how to set up all the dials in the CRV~ KUDO"S!! And then I went to finacial department, Where I was explain about my payments and warrantys I needed. KUDO"S Thank-You River Oaks Honda

Ronald

2 de ago. de 2015

Had a great salesman Kevin. Kevin made me feel very comfortable with this experience no pressure answered all my questions did a great job

Billie

28 de jul. de 2015

Service was on time and the price quoted for the repairs was accurate. Very pleasant service employee. Waiting very clean and inviting. ,Service was on time and the price quoted for the repairs was accurate. Very pleasant service employee. Waiting very clean and inviting. ,Service was on time and the price quoted for the repairs was accurate. Very pleasant service employee. Waiting very clean and inviting. ,Service was on time and the price quoted for the repairs was accurate. Very pleasant service employee. Waiting very clean and inviting. ,Service was on time and the price quoted for the repairs was accurate. Very pleasant service employee. Waiting very clean and inviting.

Tyra

28 de jul. de 2015

The friendly and accommodating service of Service Advisor Eric Clark. He was very professional and knowledgeable. Very easy to talk to about the issues I was having with my car.

Eileen

25 de jul. de 2015

Efficient service, courteous representatives, and timeliness. The showroom and sitting areas are clean. The coffee is good. (The snacks are usually gone at my appointment time).

Leslie

24 de jul. de 2015

Erick Clark was the service person who helped me. He treated me with the most respect. He showed me where to wait, where the restrooms were, and of course the coffe. He handled my situation extremely well. He even ordered a rental car for me. I overheard him on the phone with the insurance company and he was very professional. Because of the good treatment he gave me, I will come back again.Thank you to Mr. Clark.Carol Streeter

Jacklyn

24 de jul. de 2015

I liked the salesman, Jermaine Shackelford. He is low key and very helpful. The finance person Andrew, is high pressure. Ask for John, he is a much better finance person.

Ronald

23 de jul. de 2015

IT WAS FAST .THERE WHERE VERY NICE PEOPLE TO WORK WITH,THE PLACE WAS ALSO VERY CLEAN.AND THEY WOULD LISTEN TO WHAT YOU ARE LOOKING FOR,AND WHAT THEY COULD AND COULDN'T DO.

Theodore

20 de jul. de 2015

Appointment was confirmed by phone;when i arrived, the staff was courteous; the work done was thorough, and was finished sooner than predicted.

Brenda

16 de jul. de 2015

The quick time frame of seeing a customer and keeping the customer informed of the situation. You were asked if you like a bottle of water.

Raymond

15 de jul. de 2015

Everyone was very nice, smiling and even if they weren't happy you'd never know it. Staff was knowledgable and if they didn't / don't know the answer they will find someone who does.

Nancy

11 de jul. de 2015

they told me what was wrong with my car, the amount, and how log it would take to fix it. they provided me with a rental car. and the next day they call me to come and get my car. no problem with the rental co.

Karen

11 de jul. de 2015

The service area was well lit, clean, and comfortable. A television was available. The service personnel were polite and informative. They explained thoroughly the services which would provided at this visit.

Frank

10 de jul. de 2015

I liked the service that I was given but the part that need to repaired was on a recall just not my vin

Theodoric

8 de jul. de 2015

Friendly and knowledgable about the vehicles they sell. Reasonable prices on vehicles and service. They also have a large inventory to choose from.

Sharon

8 de jul. de 2015

The intake person, Erick, was extremely helpful in guiding me through the process. This was my first time bringing a car in for service, and he explained everything to me. Was very patient and courteous

Ronald

6 de jul. de 2015

The work was done within the estimated time, and very well; the service rep was friendly and knowledgeable. I'll be back!

Kelly

6 de jul. de 2015

Very informative and helpful. Sales rep outlined everything i needed to know yet didn't force any sales. Gave me very helpful information to know for the future regarding my manufacturers warranty.

Anna

6 de jul. de 2015

I came in for an oil change on my day off and had no problem coming in without an appointment.

Michael

3 de jul. de 2015

They knew exactly what we needed . I was notified as soon as there was a problem and was given options for a solution.

Jay

3 de jul. de 2015

IErick Clark is the best, he was kind and took the time to make sure I was happy with everything. Every thing turned out very well thank to Mr. Clark, there should be more Mr Eric Clark.

Lula

3 de jul. de 2015

Everyone was very friendly, helpful and I was in and out, within a couple of hours. I appreciate how my time was taken into consideration.

James

2 de jul. de 2015

Janis Joseph was especially helpful in answering all of my questions and was very professional at all times. Otheremployees were friendly. The work on my CRV was done promptly and at your special price.

Stanton

2 de jul. de 2015

PROS: We love the fun feature where you hit the Gong once you've closed the deal. Also, the Salesmen are very friendly and they highly respected the fact that we were repeat customers (3rd time). Great perks.. Love the FREE (daily) Honda car wash feature. Free wi-fi. Nice, clean, state-of-the-art showroom. Decent sized lot. CONS: the wait time + haggling was exhausting (5 hrs); Need to bring back the BBQ event on Saturdays which was awesome. This allowed customers bond w/ the sales team and staff, plus explore the lot and scout for future cars. Otherwise, great place to do business!

Janell

2 de jul. de 2015

The entire experience was pleasant and fast. Erick Clark was the person that assisted me and he was courteous and professional.

Betty

30 de jun. de 2015

The service is prompt. They get me out in a timely manner and the service staff is always knowledgeable, efficient, and courteous.

Dewanda

29 de jun. de 2015

The service I receive from the dealership has always been excellent, from the beginning of my appointment until the end.

Charniece

25 de jun. de 2015

Juan helped me (as he usually does) & was very thorough with explaining what I needed & why. I appreciate that type of service.

Carolyn

24 de jun. de 2015

Mike S in service don't remember last name is a very professional.Every thing he told me was on point good service.

Ana

24 de jun. de 2015

I like the prompt greeting and how quickly the attendant waited on me. I certainly appreciate how the attendant was able to include a discount and the service was completed in a timely manner.

Arlene

14 de jun. de 2015

I feel my Service Advisor, Janis Joseph truly understands my fear of being told that I need repairs that I really don't need. She listens and explains any diagnosed problems. Besides knowing that Honda mechanics are Certified mechanics, Ms. Joseph is the reason I keep coming back to Napleton River Oaks Honda.

Nadia

14 de jun. de 2015

Mike (tall white bald guy) in service dept was very kind, informative and friendly. They need more ppl like him.

Donna

14 de jun. de 2015

We appreciate the total commitment give to us for the upkeep of our car from Janice and Sean. Our vehicle is entrusted in professional hands. We are thankful for their dedicated service that is given. All should emulate the professional service that is rendered and their positive attitude and knowledge in the upkeep of automobiles. There has never been a time that they didn't solve whatever issue was presented and the solution was rendered expeditiously. We are thankful for them and their service.

Randell

12 de jun. de 2015

The service was quickly done. I liked the free car wash. The service representative was very well informed. The waiting area was clean and looked spotless.

Cemioan

11 de jun. de 2015

The service person who took care of me was very engaging and accommodating. He listened to my concerns and answered all my questions. He made the experience good.I also found your waiting area one of the most comfortable area when I compare it to two other Honda Dealerships.

Timothy

7 de jun. de 2015

Clear, straightforward explanation of work that needed to be done. Work done in a timely manner. Staff is friendly and courteous.

Jacqueline

4 de jun. de 2015

I can only speak to my experience with Mike Smajo in your service department as I never dealt with your sales staff. I appreciate Mike's acumen in customer service skills. He is honest about wait times and seems to know his business very well.

adupre

31 de may. de 2015

Shack was friendly, helpful and not too pushy. Overall, it was a great experience as I was able to purchase the vehicle I wanted within my budget!

Latoya

27 de may. de 2015

The service needed on the car was explained with great detail. The total cost was broken down by each individual service required. The work was completed in a timely manner.

Kenneth

25 de may. de 2015

Friendly, knowledgeable service rep. Mike. Without an appt. my car was taken promptly for an oil change, and a-c recharge.

Gary

20 de may. de 2015

Timely and efficient with a great car wash. The service adviser said it would be 45 minutes to an hour and he had it done in 40 minutes.

John

19 de may. de 2015

Roger the service director is the greatest and Mike the service writer was Honest.......courteous .....and easy to do business with! !!!!!!!!

Sharon

18 de may. de 2015

Juan was very helpful,Nice with a smile and excellant customer service. He is the best I will recommend my friends to ask for him but everyone there is good also.

Paul

17 de may. de 2015

Great price, didn't take to long to complete the paperwork and close the deal. Not too much pressure to include add ons or finance through the dealership. Ask for Glen Smith and ask for his best price.

Keyanna

15 de may. de 2015

I received a coupon by mail for extra savings. I was able to be serviced before my appointment time. Friendly and professional rep.

Walter

12 de may. de 2015

I waited for my car to be serviced. Didn't have to wait long. It was ready in no time! The staff was very friendly.

Kevin

11 de may. de 2015

Juan is amazing and very knowledgeable agent.... Always polite and tells you what you need done first. And when you try to tell him you don't have the money.. He will just say I highly recommend you take care of this asap. Much respect for him...

Denice

11 de may. de 2015

My service advisor, Mr. E. Clark. Great customer service every time I come. The cashier was prompt and very friendly.

Paula

9 de may. de 2015

I LIKE MY SERVICE TECH, SO MUCH , ERIC CLARK, HE IS THE BEST, N ALWAYS GOES, THE EXTRA, MILE TO HELP ME,. THE GUYS IN THE BACK, ALSO, ALL SO OBLIGING!!, MAKES MY VISITS, THERE, PLEASANT!!!!

Ousman

8 de may. de 2015

Erick, my service adviser was great. He was very pleasant and patient to make I understand what is going on with my car, how soon I need to fix them and the cost associated with each. To top it all off, he made sure I got a ride home while my car was being serviced & picked-up when it was ready. Overall, a very happy customer :) :) :)

Joe

6 de may. de 2015

I purchase my SUV from here overall was satisfied with the SUV and the service and the finance deal I had the pleasure of dealing with Zac and got me approve for a lower interest rate with bank would make another purchase from here. My thing people don't realize dealers make money you can't have a trade in then say I want this much then complain if they low ball you well sell it on your own dealers have to invest some money cleaning or placing online or selling to a auction. People will never be satisfy if they don't get there way.

Marquita605

6 de may. de 2015

I give this dealership a high rating because they gave me an exceptional experience as a customer! Great job! Keep up the good work! One more thing...I am very particular on what I want & like in a vehicle. I give great Thanks to Mr. Ernest Norman for being very patient with me. I appreciated his attentiveness & help. Two thumbs up!!!

nitak

2 de may. de 2015

I had a great experience because of my salesman, Mr. Jermaine Shackelford. He is very professional. great listener, and caring. Shack made the purchasing experience painless. He is not pressuring, and he assisted me in getting the care I wanted, and not settling for the model I didn't want. Also, the Financial Specialists, Jeremy is awesome. His assistant made the deal even smoother. These two gentleman are a big plus to the dealership. I love my Crv Touring, a big thanks to these guys.

Mr. Taylaor

21 de abr. de 2015

My wife was ready to trade in her 2010 Accord and JP made the experience enjoyable. He was very helpful and patient with her. Once we agreed on a trade-in value for her 2010, she quickly decided on a new 2013 Accord EXL. JP showed her all the new features on the 2013 and made sure to answer all of her questions. He even gave her a nice gift of a USB drive with some great R&B music for her to listen to in the car. He won her over and now I will probably have to buy a car from JP too, or my wife will have something to say about it!

JD

7 de abr. de 2015

Mr. Shackelford (Shack) did a great job having all the documents ready for my signature, in addition to providing both me and wife with thorough walk-thru of the vehicle operation soon after. We really appreciated such excellent service. JD.

glang64

6 de abr. de 2015

I came to Honda looking for a miracle and Mr. Norman did just that...little do he know I have always wanted a Honda Accord but never thought I would get it. We sat down with Earnest and the next thing he said let's go outside and pick you a Brand New Accord. He worked it out within my budget and I have been smiling ever since. He always acknowledges me with a smile and hug when I come in for service, great personality and beautiful character.

Ysaid924

3 de abr. de 2015

Jermaine took very good care of us! He was Very friendly and caring! Napleton Honda is highly recommended! This is the place and person to talk to when buying a car!

Bettyboop38

31 de mar. de 2015

I Came into the dealership looking to purchase and used car. My Salesman Jermaine 'Shack' convinced me to buy new. He helped with everything step by step. He was wonderful help also along with the other staff as well. I love him for that and now I'm a happy camper with a new 2015. Shack your the greatest. Thanks again......

barnesfamily915

31 de mar. de 2015

I had done a lot of research on other dealerships & options for my family, but I ended back up at River Oaks Napleton Honda because of the great service & trusted reliablility of the salesman and staff. Jermaine "Shack" Shackelford was our sales associate. He was patient, informative, attentive to our needs, & extremely professional. Shack made an experience that can be stressful easy & painless. He should be commended by his collleagues & other professionals. Jeremy Veasy was also a big help during this process.

Eyezastar2

27 de mar. de 2015

Working with Jermaine has been a great experience! Not only did he give me a great deal on my trade-in, he was very patient with me. My first time purchasing a vehicle and he made it happen! I recommend Jermaine Shackelford for your salesman. -Tiffany Jones

GHOST

27 de mar. de 2015

I CAME IN NOT EXPECTING TO GET A VEHICLE, BUT THEY WORKED WITH ME, TINA TOLD ME THAT THEY CAN WORK WITH ME, AND THEY DID. THEY PUT ME IN A BEAUTIFUL CRV. THE GENERAL MANAGER FRANK HELPED TO I WILL REFER ALL OF MY FRIENDS AND FAMILY HERE.

newwww

23 de mar. de 2015

Very helpful, knowledgable staff. It was a no hassle buying experience. The finance guy was great and had a great deal of patience when I called back after the purchase with questions. After I purchased the car they took their time going over every detail of the vehicle with me and made sure everything was set up.

hhh

20 de mar. de 2015

Very helpful staff, salespeople, finance, general Manager. Very happy with my new car. The people were Easy to work with, kind and understanding. Good atmosphere overall.

tigress75

18 de mar. de 2015

I had plans to buy a used vehicle. Just something practical for work. The salesman convinced us to buy new and I am pretty pleased with my purchase. He saw to it that we were getting what we needed and that was what counted. He even kept us informed every step of the way so we weren't just waiting...The finance department was very fast and efficient. And the staff was had plenty of knowledge about the car which I was able to retain rather quickly. I would highly recommend this dealership

gogirl

16 de mar. de 2015

The purchase of my last vehicle was done with such ease, I would not mind repeating the experience (unlike other purchases). I was in an out of the dealership within 2 hours and everything was handled well. Earnest Norman and Larry Chambers handled all of the paperwork and even the transport of my car from another dealership. Thanks guys for a job well done!

Isabella1515

10 de mar. de 2015

They have a sign outside that says, 0%down & credit program that will work with bad credit. Well i went in to ask, told them i had bad credit & will they work with it. They said yes & took all my info. I gave them my price range & told them i wanted a honda. Well the lady gets us a 2013 dodge caravan. We said we didnt want a dodge that we wanted a honda. She said if were willing to put down more then 1000 we can. I thought it said 0% down? She didnt even let us look at other cars. She kept insisting on the dodge & said its all we can get because of the bad credit. She went on to say she gets payed triple the amount of what we make & that her credit score is 700+. All unnecessary she could have just said we have bad credit & that theres no credit program & we would have left. Her names Donnetta & shes very rude.

victoria

9 de mar. de 2015

I enjoyed my experience at Napleton in river Oaks. Earnest, my salesman was friendly and courteous. Yes I will recommend this dealership. Overall great experience.

Marcusr8219

2 de mar. de 2015

This place has great service and a great selection of certified cars. When I came here I was expecting the typical dealership games of playing with prices and rude salesmen. Jermaine "Shack" Shackelford helped me a lot, and kept cool during the sale process. His patience earned my respect and my sale.

vera

25 de feb. de 2015

Will NEVER give Napleton River Oaks Honda my business and will not recommend them to anyone. Spoke to Kenyatta at 7:30 pm Tuesday and went directly to dealer after work on Wednesday to look at the used Honda Civics that they supposedly had in stock and NEVER even looked at a vehicle they had on the lot (new or used)! As soon as I walked into the dealership I was immediately taken to a desk to be "put into the system" and then told they did not have any Honda Civics in the lot. Asked numerous times to be pointed in the direction of the used cars and was given every excuse in the book and a big run around by salesman and the used car manager. They kept trying to sell me a new car or a different model than I wanted. I finally had to ask for my sons license back and I left the dealership........NEVER looked at one car in the lot. I was VERY disappointed with the whole experience.

David Mills

14 de feb. de 2015

Wow, I thought I was prepared for the car buying experience. Took a truce quote in to the dealer. Of course they quoted me 2K above that before I showed them the Truecar print out. Traded a car in and wanted some back. Complete low ball offer, which I expected. Negotiated for over an hour. They some how got me off of the price of the trade in to how much I would walk away with. I am kicking myself for not walking away because I was pressed for time. Got hung up on amount of check and didn't realize that the final amount back to me was about $1000 short of the truecar quote and amount for trade in. I'll never live this one down. Sales guy Austin and Used Sales mgr Tony got me this time. Again, I take responsibility, because I didn't step away and think about things. Typical car buying experience. I just want people to be aware of their tactics.

Anniec87

16 de nov. de 2014

Came in because of bad experience from another Honda dealer. Prior to going, I called and spoke with Malinda inquiring on a very specific model and color stating I would except nothing less. Malinda assured me she had exactly what I was asking for, so I immediately came in. In tow I also had in writing a previous quote from the other dealer. Salesperson JP immediately assisted me, very friendly and accommendating. He pulled the car so I could see it prior to any discussion on price. My quote was immediately honored, no haggling, deal completed. Afterwards, by other car persons, I was given a review of all the electronics and operations of the vehicle. Not that I remembered it, but I was exceptionally pleased. This dealership has a Hugh gong in the middle of the floor which is hit by the customer upon a car sale. For the couple of hours I was there, that bong went off approx 6 times, not including myself. That means there were a lot of happy and satisfied customers in such a short time, including me.

Kathleen Przybyl

26 de oct. de 2014

After initially speaking with Larry and then being turned over to Jared Drew (who never even introduced himself), I was told the car I wanted was available at another dealer.Four days of Jared telling numerous stories about the car's availability including being short-staffed with porters to pick up the car led me to his "manager" Ms. Thomas. She informed me that Saturday is their busiest day and they had no time to work with me or do the paperwork to get the car. That same day I went to the other dealer where the car supposedly was in the holding area & found the car didn't exist. I bought a car at the other dealer and would never buy from River Oaks Honda. As a 15 year service customer, I don't trust the sales people at all.

JimPila

21 de oct. de 2014

I spoke with Tina on the phone and through e-mail for only one day before I purchased the car! Tina made the process very easy and understandable for me as it was my first car purchase. Once I got to the dealership I spoke with 2 salesman and worked out a deal and was able to get the car, plus a bunch of accessories for a very affordable price! Shack was one of the nicest salesmen I've dealt with and I am extremely happy with what I got.

unknown

5 de sep. de 2014

Unfortunately I purchased a vehicle from here. Shortly after it needed repairs. The car was taken in for days and no one communicated with me what was going on. I constantly called and constantly got the run around. I was very disappointed because honesty was definitely not a policy for them neither was communication or accomodating an buyer for they're inconvenience. Poor all the way around because it''s about a team effort. Form the salesman to the service department. I wouldn't want anyone to experience what I did.

George O'farrell

25 de ago. de 2014

I went to this dealership because they had a car I was interested in the salesman was persistant to stop by and see it. I drove 300 miles to check it all out and stood around for an hour without one salesman talking to me I realize I was the only white person that was in the dealership but I thought my money was as good as anyone's well much to my shagrin I was never approached or asked If I could be helped!!!!!! I returned home 300 more miles to find the salesman had asked me to stop by that DAY-by email. Well I explained to her that I was their at an hour around noon and that no one would even ask me if I needed help to which she never answered me and never did for over a week!!?? If that's the way they treat customers---No thanks----BYE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

MMartian33

8 de ago. de 2014

Jay Stone and Jermaine Shackelford worked with us to get a great deal on a used Honda Odyssey. We came in to see a particular used minivan that we had found online, and we bought it on the same visit. Personally, I have never enjoyed the car buying process in general, but Jay and Shack made it is pleasant as possible.

Dee

5 de ago. de 2014

I spoke with the representative for internet sales several times on the Saturday before I went to test drive and purchase the vehicle I found online. I was assured that the vehicle was available and still would be when I arrived on Monday. I received another phone call from the representative the morning that I was scheduled to come in, just to confirm that I was indeed going to show up. I called the dealership again that afternoon letting them know that I was on my way and would be purchasing the vehicle. When I arrived, the vehicle was not only gone, but the sales representatives that were there told me that they did not know where the car was or why it was gone. They asked me to wait for a few moments until they could find out what was going on. After about seven minutes, I was told that one of the salesmen had taken the car out with a customer. I informed them that I had intentions of purchasing the vehicle and that if it was unavailable that I would look elsewhere. The salesperson immediately began to detain me saying that "well, it doesn't mean that they're going to buy it." Another three minutes and another salesperson comes over and says that the salesperson took the vehicle out to run errands. They again asked me to wait five minutes until they could figure out what was going on. I waited 15 minutes before I was told that the vehicle was still out and that they didn't know where it was or why the salesperson had taken it out. I decided to leave irritated that I had wasted my time and gas. 30 minutes after leaving, I received a phone call from the dealership informing me that the vehicle had been returned and that I could come and look at it. What nerve these people have! I would not ever recommend this dealership or visit them again.

angiech1

10 de jun. de 2014

Ryan H. & Tina was awesome!!! I was very hesitant about even traveling this far to purchase a car. I spoke to Tina before coming all the way out there. She made me feel so comfortable over the phone, she listened to my recent horrible experience at a dealership, that shall remain anonymous :-( and after speaking with her I KNEW that it was possible for me to get a car. I know all dealerships say the same thing to get you and then treat you like crap but it was something about this one that had me at the initial phone call. Ok, fast forward!! I walk in & the place is absolutely beautiful, wonderful atmosphere. Then that's when I meet Mr. Ryan H. (My salesperson) When I tell you, he was sooooo patient with me & he never not once got frustrated with me, because I know myself better than anyone when I tell you I can be quite a handful. I never felt pressured or uncomfortable at all while I was there. Ryan was awesome!!!I'm happy to announce that I drove out of there with a beautiful BMW SUV. Yaaaay me!!! But seriously I HIGHLY recommend this place to anyone who wants to be treated like royalty. Overall my experience here was fantastic. Everybody there has the best attitude in the world!!! Please don't take my word for it you can go check it out for yourself and I guarantee you will be on here leaving an awesome review as well. A+ + + + dealership. Thank you Ryan, thank you Tina and everybody else who was sooooo kind to me. They will most definitely see me again.

LauraHfromRFD

8 de jun. de 2014

The exceptional service I received at Napleton's River Oaks Honda by my salesman Rhyan Hatter warrants a few minutes of my time to author a review. I had been searching for some time for the right vehicle for my sixteen-year old son. As a single parent, I was looking for the right price on a reliable, quality automobile, coupled with a business transaction I could have confidence in. After months of on-line searching and a few unsuccessful visits to dealerships, I finally found exactly what I had been searching for, but it was at a dealership 88 miles away! I called and was connected with Tina, an on-line sales representative who was so friendly and helpful, she immediately set me at ease for the experience ahead. I was then put in touch with my salesman, Rhyan. I had many questions, pressed for a lot of details, and he handled every question I threw his way, went out of his way to provide not only all of the additional information I sought, but sent extra photos and pursued every option to win my business, which he ultimately did. Being that the dealership was a two hour drive away from my home, and I was not comfortable with having my newly-licensed driver son make such a trip, Rhyan generously agreed to drive the car to my home for me, on his day off, no less! Rhyan's professional demeanor, and sincere kindness, made this not only a wonderful experience, but helped me achieve providing a wonderful surprise for my son. Thank you Rhyan for touching this mother's heart and being such a blessing to my family!

MsMoon1179

20 de may. de 2014

After an unpleasant initial experience, Mr. Shackleford ("Shaq") resolved all our issues and concerns. He loves what he does and it shows. Highly recommend Him!

Doogie

28 de abr. de 2014

I purchased a Nissan 370Z from Napleton River Oaks Honda from out of town. Naturally buying a car over the internet and phone I was a bit apprehensive. Rhyan Hatter and Tony Preston are excellent customer service reps who took care of answering all my questions; no high pressure sales tactics and no surprises. Upon my arrival in Chicago, Rhyan personally picked me up, we stopped to have a quick breakfast then it we were off to the dealership to take delivery of the vehicle. I couldn't be more pleased with the smooth purchasing process, excellent price, easy low interest financing and most of all, the car. It was as described, absolutely flawless. I thoroughly enjoyed my 5 hour drive back!

mdcb

9 de abr. de 2014

this is my second forte that I purchase from this dealer ship the first time my husband I was in there so lone I got so upset about how long it took to make the purchase the city of Chicago snow plow truck hit it so I had to come and purchase another one I love the way the forte drive and this time the sales person I had was Antonio and was fantasci he id a great job by not making me stay in store so long thank for that

Eno

5 de abr. de 2014

I had the best experience by far buying a car from here. The dealer, Dennis Doyle was more than helpful and kept his promises. He answered all my questions and the overall experience was wonderful with him. I would recommend this dealership to anyone.

K.C.

13 de mar. de 2014

River Oaks Honda was the best dealership to work with. We had previously been to 5 dealerships looking for a new car. Other dealers were rude, unhelpful, unknowledgeable, and unwilling to go out of their way to find us what we were looking for. That was the complete opposite at River Oaks Honda. Staff was friendly, helpful, and knowledgeable. The buying process was quick and easy. The facility is nice and big with a comfy waiting area with couches, television, coffee, and vending machines. The car was given to us super clean and with a tank of gas. They even offered to have someone drive our old car home so we didn't have to come back later for the new car!! Awesome and friendly all around - from the salesmen to the finance person. The best part was the great price we got on the car we wanted. We did our research and shopped around. Thanks River Oaks Honda! We love our new car!!

Lottie

27 de feb. de 2014

I was looking for a Buick enclave and they had a 2010. I went to the lot and was met by a very nice and friendly sales associate named Shaq.he had the car brought to me and we test drove it. I fell in love with it and he went to work on getting me financed. It was not an easy thing but he never quit. I will be a return customer.

Ashleys78

22 de feb. de 2014

Daniel was really kind. He made me feel extremely comfortable while purchasing my first new car. He was patient, and I would definitely recommend Kia motors to friends and family.

Robjkrespo

15 de feb. de 2014

Unbelievable professionals. They went out of there way to help me secure another loan that was better than the loan I came to the dealership . I recommend them !!!! I think I'm using a Honda for life as long as it's coming from this dealership .

eaguir3

8 de feb. de 2014

Amazing service from sales consultant. Shack made the entire process simple and stress free. I purchased a brand new 2014 Honda Accord at a great price. I will definitely continue service with Honda in the long run. If anyone visits Napleton Honda in Lansing, speak and consult with Shack.

cindy10210

8 de feb. de 2014

I recently went in to shop around and meet this very nice guy named Gabriel Rodriguez who greeted me in the most nicely way and helped me Find the car I wanted I was very satisfied with my experience with him I would recommend him to anybody

Tonyrome

27 de ene. de 2014

These guys were great...persistent without the pressure or hassle that goes with buying a new or used vehicle...also got a good price on my Yukon Denali.

dsingleton21

25 de ene. de 2014

Everything in the honda dealershiper is great.It has amazing cars and prices.Everyone here is nice and friendly, they made me felt great about making my purchase

Gvargas20

24 de ene. de 2014

Very good service. Pleasant overall experience. Associate worked with our price range and we were very happy with the outcome. Would recommend to a family member.

SHARROL

13 de ene. de 2014

LOVE MY CAR..DEMETRUIS WAS MY SALES PERSON HE IS VERY KNOWLEGEABLE AND HELPED ME PICK THE BEST VEHICLE

jaythomas1

13 de ene. de 2014

I was really happy with the service I received from this dealership. I have fives because I told my salesman what I wanted and he made it happen. I have recommend this dealership to other friends which on associate purchased a vehicle!!

E. Santiago

11 de ene. de 2014

Famiy-friendly environment!! My go to guy L. Diaz was very informative and helpful in my needs on the kind of vehicle & the budget me and my family needed. Thanks for all your help on making this an easy process. :-):-)

Honda Enthusiast

11 de ene. de 2014

First my salesman Luis Diaz is unquestionably a dynamic salesman. Very Knowledgeable about Honda's products. He listens not only to what you are saying but understands the meaning behind your words to see how he can help you obtain that dream car or just a car that will enable you to move around the way you would like. Buying a car from him is like biting into a delicious yet satisfying piece of cake. Once you leave you will not regret, it will be worth your while and you will be satisfied. When you get that fix for another piece, you'll definitely come back to Visit Luis but also the dealership, which is immaculate. This is exactly how I felt when I left in my brand new 2014 Honda Accord.

Jshawn

11 de ene. de 2014

I would love to return to Honda and will recommend anyone their. Looking forward to returning. Very friendly (Shack) & (Tina) love my experience their wouldn't go anywhere else.

dtribb

11 de ene. de 2014

Napleton Honda is great dealership, My credit is really bad and they still worked with me in locating a vehicle. I would definitely recommend friends and family to this location. The people were nice and easy to deal with no hassle stress free.

frnk

10 de ene. de 2014

My wife and I visited your Dealership last month. We decided to buy a 2014 CRV after reviewing the price and product. Thnks to everyone

msloni1

18 de oct. de 2013

Friday, Oct 11 we walked in at about 11:30 am. It took over 6 hours to complete the sale of the car, which is totally unacceptable. We did not get a second remote for the 2014 Honda Accord and were told that it would be ordered. Why didn't someone check to see if there was a key that could have been programmed while we were signing the finance paperwork? After 3 days without a phone call on the status of the order of the second remote, my husband contacted Suzette, who assured us we would be taken care of. On Thursday, Oct 17, we arrived at the dealership and asked for Suzette. Jermaine Shackelford told me he would page her. He walked right in the sales office, sat down and never paged her. As Mike Smith walked by, I asked him if Suzette was in, He looked at his watch and said "It's after five. She's gone". I informed him that someone was supposed to be paging her, He went into the office, picked up the phone for the intercom and simply said "Suzette". By this time I'm fuming! I walk over to the parts window and no one is there to assist me. We went to the service department and were informed by Janice that no key had been ordered after we were assured by Suzette that "we would be taken care of". Dante Bryant was able to produce a key and get the service guy to program it. At this point, we still haven't had a proper demo of the car. Nina Perrin was supposed to give us a demo, but I guess because it was approaching 7:00, when she was scheduled to leave, she passed us off to Jeff Parham. Mr. Parham seemed as if we were bothering him. When I couldn't get the Pandora app to play out of the speaker, we realized that I didn't have the volume on the smart phone turned up. The look of disgust he gave me was simply uncalled for. After that he fumbled through showing me the menu and setting up my phone book, we ended up having to tell him that we would just figure it out ourselves. He seemed very unfamiliar with the car. He could show us the basics, but that was about it. So, I ended up pairing my own phone because the original salesperson, Jason Lutz, couldn't figure it out. This is not how I expect to be treated when spending over $30,000 on a car. Once we gave over our money, all customer service went out the window. The only person that treated us with the best experience was Zak Abdelmassih (who was awesome) and a new service lady named Angie. I will never buy another car from the Napelton group and I will not recommend anyone I know do so either.

AndyDroidy

16 de oct. de 2013

I have purchased over 6 Honda Civics over the years and from many dealers and my current purchase from Napleton Honda has been the best experience of them all. The quality of service was outstanding from sales to financing and service provided for the accessories. I recommend this dealership to anyone looking for used or new vehicles.

aakashkandhari

12 de oct. de 2013

I brought 2014 Honda Accord for this dealership.River Oaks Honda got the fantastic Finance manager ZAK A , This guy is one stop solution for all the stuff starting from car purchase to finance and warranties related queries.Zak made my whole deal so smooth that I never realized.The only thing you should take care is the price as prices are HIGH as compare to other dealers.Warranty Coverage Review Nov 13-2013 After a month of CAR purchase..I saw that the WINDSHIELD GLASS is damaged from inside "Probably Due to heating and cooling stuff",I spoke with honda care and got information that it is covered under HONDACARE, Dealership so called marketing team has asked me to come to their repair facility "Which is around 50 Miles away from my location". So After taking Half day off from my work I went their with the hope that the staff will help me to resolve the issue but i have put my self in front of extreme Rude and Unprofessional people, For them if you are looking for the resolution under warranty or business ethics you are a idiot who trust them and dealership.I went through the series of irrelevant and rude discussion from the service staff,They clearly refused to look into the problem and told me put the money to fix. Finance specialist told me that i have only 2 options 1) bear the problem or 2) pay them again for the stuff which is covered under warranty as they will not entertain the warranty stuff (Or probably they will make extra $$$ with this) .Before I purchased the CAR whole staff was talking in different tone and after all things changed like Nightmare.Moral is once you pay them the money there is nothing you can expect from the so called DEALERSHIP Friendly Staff and CUSTOMER Support Representative.They want you to pay for the rude and unprofessional behavior of the STAFF. Think Twice before you choose this Dealership,You will be lucky if treated well.All the Best.

NONI1962

7 de oct. de 2013

I had an all around wonderful experience here! Shack was great! I will definitely send anyone looking for a Honda to this dealership, and to Shack! I also met Will, the General Manager. Very nice guy! Even the financing part of the deal was a good experience - Zak was awesome! And lastly, I met Larry, who showed me how to work all the bells & whistles on my new car! Very nice man and very thorough walk-thru! A+ for Napleton River Oaks Honda!

againstmywill

6 de oct. de 2013

Very helpful sales staff with a great service staff. On the sale, I received the price I wanted with the maintenance plan that fit what I wanted.

latoyajones280

25 de sep. de 2013

Tony the used car manager was great. He explained all the pricing and how the Honda certified works. I am really glad he was there.

willmas

25 de sep. de 2013

Purchased a new Pilot on Monday and was painless. My sales guy was very knowledgeable regarding the vehicle details. The manager Glen came out and explained the process and was in and out very quickly for purchasing a vehicle. This is my 2 vehicle from Napleton and will be back

Tinaschultz

23 de sep. de 2013

Mike in service was friendly and helpful got my oil change in and out 20 mins. Very convenient. i would recommend. Thanks I will be back in 6 months

prosperity

7 de sep. de 2013

They listed a car I was looking for. The day I decided to go to see the car I called the dealership to confirm that car is available. Sales customer service confirmed that the car is there and they told me that car will be ready for a test drive and that they already assign the sales rep that I should look for. I was only half hour away when I hang up. When I got to the dealership and ask for a guy he was not there at all, which is ok there are other sales people but when I inquire about the car the car they told me to wait 15 minutes cause they are servicing the car but meanwhile they asked if I have interest in any other cars. I looked at the inventory pick 2 other cars just to kill the time and once I was done with the test drive and we went back to find out if the car is ready they had the main manager meet me with apologies that they don't have a car. Not that they just sold but to tell me that the car is broken and not available. What a waste of time!

Firesign

27 de ago. de 2013

Hopefully your experience at this facility will be much better than mine. First visit was pleasant, salesman Michael was knowledgeable and not at all pushy. Second visit, after seeing two cars on line that I didn't see prior was not so fun. Again I dealt with Michael, keeping in touch by phone to let him know when I was coming and what I was interested in. Test drove and let them know I was down to two choices and would they please write up their best price for each. Lets just say we weren't in the same ball park, and of course I was told this was just a starting faze. Good grief does this not get old? I wrote down my number and of course the deal came back half way between. I said no, this is what my number is, if you can not make it happen than I can't afford the car and sorry but I need to leave and look elsewhere. Then the Used sale Mgr "Tony" came out from behind his glass doors and marched up to me saying, "why are you beating up my salesman" "you're trying to Steal this car!" Seriously? I had merely crossed out there number and written in mine and handed it back across the desk. Where my salesman got up and took it across the room to this guys desk. HE was the only one raising his voice and acting nuts. My friends were surprised I didn't just walk out the door right then....but the car did have the leather seats I wanted and in a hard to find color. So I calmly stood up and said, "Tony this is what I can pay for this car, my financing is already set up and this is my budget" "You're going to walk out for $400!" was his comment. Good grief, you're going to yell at me and lose a sale for $400, is what I wanted to say, but I said nothing. Finally he sticks out his hand and says, "You won" "that's what you wanted, to walk in here and win, well you did!" Again, seriously?? I came to buy a car that I liked and could afford. Isn't that what we are all doing? The only one trying to "Win" at this car sales game was this sales manager. "I'm only making this deal for Michaels sake" he said. Wow, again my friends could not believe I was still standing in this place. Oh well, this is finalized now....but no, just as I was entering the finance office to sign papers out he storms again. "What is this!" "You cant add this repair stuff after the deal!" Excuse me, but I pointed out the broken tail light and scraped bumper before I even drove the car. And my salesman had me write it down in the quote to be fixed prior to sale. Did he not read the paperwork I filled out an hour before? This is when my friend stepped in and said I was told this would be taken care of first thing. He then turned to his salesman and said "You have no authority here! Your word means nothing! Remember that!" Whoa...again how rude. To speak to your staff that way, it was awful. Needless to say I decided to fix the bumper myself and refuse the car without a new tail light.....this is a certified Honda by the way....this stuff was on the "checklist" Luckily for them, Dante the finance guy was great. Very professional and pleasant and told me I would only deal with him when I came back to pick up my car. Okay, I'm ramblin' now, but I now know why my brother handled his whole new truck purchase on line. Again, good grief!

debraakadebbie

20 de jul. de 2013

my experience was great. i wasn't expecting to drive out with a new car. they worked with me every step of the way. i recommendended this dealership to my friends and family.

powelljr10

15 de jul. de 2013

We were greeted promptly. JP and the finance manager were very informative as well as helpful. I feel they went the extra mile. I've never had an experience so awesome with a dealership. Definitely 5 star all of the way!

kskratsky

15 de jul. de 2013

Very well organized and professional people. They stayed at the dealership until 11:30PM in order to make sure the sale was completed. I look forward to returning for my information session with the delivery staff member on Thursday. I have lots of questions on the navigation system.I would recommend this dealership to my friends.

johnitta8

1 de may. de 2013

Mr. Norman was professional; understood my needs; and worked hard to get me what I wanted. He was very patient too. I was particularly pleased with your service of walking the customer through how the car operates. I have bought more expensive vehicles and did not get this kind of attention. This may sound strange (and I hope they are few and far between) but I look forward to my maintenance visits. Honda seems to have a great team. Did not want to create an account. Unfortunate I have to in order to submit survey. I would rather not receive offers, etc.

ypage

26 de abr. de 2013

Earnest really worked on my behalf. He was friendly and willing to listen to my concerns as it relates to where I needed my payments to be.

halldawg

22 de abr. de 2013

This was my third purchase from napleton honda and once again I was not let down.there's a family atmosphere at this dealership that can't be beat .

tiwana

22 de abr. de 2013

So far, all of my purchases of Honda vehicles have been good, this purchase surpasses them all because I did not have to negotiate. I simply typed up my requests, handed it to the sales person, and received everything I requested. I truly thank Ed Napleton River Oaks Honda for that.

ooyeyemi

22 de abr. de 2013

I was welcomed nicely by your staff, the sales representative that attended to me was very good good at his job, the workes were extremely friendly, the price was good but i felt it could be better, overall, my experience with the dealership was good and satisfying.

mspink86

8 de abr. de 2013

My experience was really great here. I got the car I wanted and for a good price. I wasn't pressured! Good quality vehicles that will last.

deshanettejohnson

6 de abr. de 2013

I was only in Honda to get my mother's car serviced, but it turned out that now I am a Honda owner. My experience today was exceptional, the gentlemen were friendly and very knowledgeable about the vehicle I choose to purchase. I loved the smiles, conversation and most of all the individual personalities that each men had. I look forward to coming into Honda for future service. I know I have an excellent vehicle!!!!!!!!!!!!!!

gmighty

5 de abr. de 2013

The people at Napleton dealership was very friendly and polite, I feel they could have gave me a better deal on my 2008 honda element ex, because kelly blue book rated my trade in as close to 15,000 in good condition, but dealearship only gave me 12,500 and I only had over 38,880 miles on the element. overall rated my experience as good

lwilliams123

5 de abr. de 2013

Excellent customer service was provided. Oliver was patient and worked with me closely to ensure I received the vehicle of my dreams. I purchased a vehicle at fair market price with impecable customer service. Thank you!!!

GoHondaSUV

4 de abr. de 2013

I can't say enough how wonderful this dealership is. Mr. Parham took all the time I needed to make sure I looked at all the vehicles I was interested in, and that the cost was acceptable for me. Mr. Parham was eager to help me and actually met me at the door when I arrived (I had previously made an appointment.) Larry was very helpful in going over all the details of my new vehicle and getting my bluetooth in sinc with my vehicle. He made sure that my ipass and city sticker were on my new car. Zac was very helpful in finalizing the contracts and presenting me with the 8 options available to me going into great detail about what each one was. All three gentlemen were professional and courteous. I would recommend this dealership to anyone! Thank you. Cynthia Bogue

Joygirl

2 de abr. de 2013

I truly had an enjoyable experience at Napelton River Oaks Honda, Sales consultant Jermaine Shackelford and manager Glen Smith were very helpful, informative and knowledgeable pertaining to the car I purchased and financing. I would purchase another car from them in the future and refer others to them.

erisrudd

29 de mar. de 2013

During our visit we were negotiating price when the salesman told us he had worked out a deal and to come in. When we got there he actually had not worked out a deal and had us come all the way in to give us the same price. Then when we finally got to a price and I sat with the person handling the financing they had several bill of ladings so he had the wrong down payment and monthly payment. I stepped out so he could correct the issue with manager. When I left with the car on Thursday the financing company called me on Wednesday and said they needed acheck stub which was never requested at the dealership. I told Sheena (Allied)I would fax it to her so she gave me her fax number. Then I received literally 12 calls from several different people from the dealership saying they needed me to bring the check stub. When they called at 9AM I said I would be in later because I was sleep. They called me about 2 more times from 9-4 then 8 times from 4-5. I was ill and got out of the bed to take it in when Sheena said I could fax it myself. Then I requested to speak to a manager at about 6:45pm and at 7:05 I left because I got tired of waiting. In addition I was threatened from one of your employees that if I didnt bring in the checkstub immediately I needed to bring in the car. I dont appreciate being threatened and will never refer THIS dealership to anyone because I shouldnt have to be threatened due to something they neglected to collect!

BINIONSR

27 de mar. de 2013

THIS IS MY SEVENTH PURCHASE FROM RVEROAK HONDA. I WAS TREATED WITH WONDEFUL CARE AND YOU SERVICES DEPARTMENT IS THE BEST WITH MIKE AND JANAIS, WE CAN TRUST THEM. PLEASE KEEP THESE TEAM TOGETHER AND YOUR PLACE WILL THRIVE FOR A LONG TIME TO COME. THANKS.STEVIE & TAMMY BINION

vbutler923

25 de mar. de 2013

The reason they were given a 5 rating is that I had a set of criteria when I arrived, and they were all met, especially when I really did not need a car. They listened to what I wanted without being condesending. It was a pleasent experience and I left there was a new vehicle. I plan to tell all my friends and family about this dealership.

fireball2317

24 de mar. de 2013

Demetrius delivered excellent serice and delivered what was promised. I traveled from 150 miles away and there was no high pressure sales just good friendly service.

murphy817

21 de mar. de 2013

It was refreshing to find the vehicle we wanted at a great price and purchasing it through a very courteous and professional dealership. Keep up the great deals, honest disclosure, and the customer oriented atmosphere. It was well worth the trip from the Dallas Metro area and there were no surprises. At least not negative ones - the vehicle was flawless and in perfect order for the 14-1/2 hours road trip back to Dallas. Thanks, again.

malolive

21 de mar. de 2013

I enjoyed my experience and have already recommended friends..This was my first new car purchase and the staff made the experience very easy..I love my new car!

Butler312

20 de mar. de 2013

The dealership there was awesome. GREAT service. I feel Jeff Parham took great care with answering all questions I needed answered. I will definitely recommend this dealership to others.

Klesure

20 de mar. de 2013

I didn't purchase a new vehicle, I came in to refinance the vehicle I purchased last year. The service/customer service was GREAT. I wasn't too thrilled with your computer system. I had to locate the V.I.N # for a car that I purchased there I would have thought that my purchase details would have been saved on hand in the system. Other than that as always my experience was GREAT.

crystaly

20 de mar. de 2013

Donna was so helpful. Kind. Frorndly. Thoughtful. I will recommend as many people as possible to purchase a honda car. Donna took her time with me. Eventho it took me along time to pick my car. She is the best.

ladcole1

20 de mar. de 2013

Everyone was very nice as well as patient with me. This made it a very stress free experience for me. I am satisfied with the decision I made of purchasing my vehicle here. I would like to thank all involved with this purchase. I would like to thank Ryan for allowing Demetrius to make the sell. I am so glad you didn't give up.

Croatsoccer

20 de mar. de 2013

Great job all around. Jeremy was good with helping us find a car at a price we were looking for. he had a friendly personality.

Donna Lee and Larry Chambers

6 de mar. de 2013

I LOVE ALL THE HELP FROM EACH SALES PERSON THIS IS A WONDERFUL AND FRIENDLY ENVIROMENT THAT ARE WILLING TO HELP YOU IN MAKING THE RIGHT CHOICE ABOUT GETTING A VEHICLE OF YOUR CHOICE. I REALYY ENJOYED MY SALESPERSON DONNA AND NINA IS VERY GOOD AS WELL. i ALSO LOVE Larry Chambers for his excellent customer service I felt like family at Honda.I would recommend anyone here.

SRS

2 de mar. de 2013

I had the opportunity of purchasing a new hond accord from Napleton Honda and had a wonderful experience. Earnest was very helpful in getting me a great deal with the car of my choice. Nick walked me through the features. I am very well pleased with my purchase. I would recommend them to others.

Dario Alvarez

2 de mar. de 2013

Great service,very satisfied with overall experience. Salesman Nick mobey was very helpful and knowledgable.

Dickie Simpkins

1 de mar. de 2013

Just rolled out in my new S550 and man is this a bad boy. Go see em they got some killa invetory. DS

Kimberly McCarter

28 de feb. de 2013

I should have bought Honda a long time ago. I feel so comfortable tranisitioning from my Saturn to a trusting company like Honda. My salesperson was excellent. I really appreciated my Honda experience.

marcia cutright

28 de feb. de 2013

on sat. 2/23 Janis, customer service rep., took very good care of me. She gave me a courtsey car so i could go to work. I had a flat tire on fri, nite. Me coming to Honda on Sat. was not in the plan. Janis allowed me to go to work then come back later. But what really made my Sat. was the personal care i received from Larry Chambers and Nick Mobley. They made my experience of the trade-in go smooth. This is my fourth car i have purchased from Honda and everytime i deal with Larry i walk away smiling. He's a blessing to me. Honda is fortunate to have such a great car salesperson. i always tell people to come to honda and deal with my salesperson, Larry and Nick.

DaVonnaQ

28 de feb. de 2013

We were very interested in a new 2012 Honda Civic LX. We negotiated a specific out-the-door price and financing rate with their online representative, Tina,via email. She assured us this price had been approved by her management and the car was ready to be picked up. I took the day off of work and we made the 1.5 hour drive to the dealership. We arrived at the dealership ready to complete the purchase at the previously agreed upon price and financing terms. However, none of the management would honor the agreed upon terms, even though we had the email thread to show them the price and financing rate had been agreed to. They insisted on adding on a $1,589 "Pro Pack" that we did not request, nor agree to. They said that every one of their cars had to have this "Pro Pack" added on. They had NEVER mentioned anthing about this additional fee during our negotiations. When we called them on this they said that the internet sales rep, Tina, did not have any negotiating power and should have mentioned the "Pro-Pack." So why then did Tina say the deal was negotiated and agreed to and that the car was ready fo pick-up? The Manager and General Manager were disrespectful and unprofessional. Finally, the GM said he would lower the price oft this "Pro-Pack" to $500 as that was their price for this add on. We left without purchasing the car. They did not honor our previous negotiations. BEWARE, by their own word they admitted that they make over $1,000 on this "Pro-Pack" on every car they sell. This so called "Pro-Pack" includes such things as mud flaps, all- weather mats, trunk mat, door guards, etc. Regardless of whether you want those options or not they add that $1,589 to the price of the car. They were SHAMELESS. I will never consider doing business with them again. I will be contacting Honda Corporate so they are aware of this dealer's unprofessional conduct. I will also be making a complaint to the city's Better Business Bureau. Finally, I will let as many people as possible know of this situation and to stay away from this dealership.

Katelynn Zavada

27 de feb. de 2013

Just bought my new CRV. LOVE IT!! Larry was Great make sure to ask for him!

Sherman

25 de feb. de 2013

I came in to look at a certifed Honda and found the car to be very clean and in good shape. I went to a couple other Honda dealers and the cars they had deemed as cerifed were in my oppion not up to the standards that Honda had posted on thier website but this one I saw was up to standards. The staff was helpful and the manager Tony who I worked with was helpful to make the deal happen as the first offer on my trade was a little low but after Tony and I talked we agreed on a fair vaule closer to what I was expecting. Over all I it was a good expeience and I would return for service and refer a friend or anyone reading this to give them a look. S

RosieKnox

8 de feb. de 2013

BUYER BEWARE! The bank that financed told me they were on the Watch List. They sold the vehicle to another party, while under contract and after taking my deposit. I called the GM Will Mulcahey &he asked me "what are you going to call your attorney?" I turned them in to the IL consumer fraud div.

John Kowski

25 de ene. de 2013

I found a used 2010 accord listed on cars.com for 12991. The car was at River Oaks Honda and was a certified car. I called the store to see of they had the car and how the condition was they got my info called me back to let me know they had the car and the sales man Jeremy email me a full video of the car. I have called other stores to inquire about cars and this one was the first to send me a actual real time video and they pointed out some nicks and scratches that the car had nothing major but it was nice to know before I drove in. I drove to the store test drove the car and purchased the vehicle. I was not 100% happy I did not get a discount on the price but after they showed me the comparatives in the market I understood they were the best priced by far. Over all good experience and good car. I have recommended this dealer to friends and family. John

glayne

15 de dic. de 2012

I made an appointment and was on time. I had to go looking for my salesperson. It took 15 minutes to find her. She didnt even know who I was. I had been talking for a week to her about coming up. She handed me over to someone else and they couldnt find the keys for over an hour. Another salesman had taken them home. They wouldnt even make a valet key so I could look at the car. Waited.. and waited.. Email sent to me next day: "Our used sales car mananger tried calling you today and wanted to know are you still interested in purchasing the vehicle? If so what can we do to earn your business?"My offer was $11,577 the previous night. I walked. Car was listed $11,777. I was surprised at how bold they were even to contact me again. I guess when your service is that poor, you have to be desperate. My email response:"You can accept an offer of $11,250 plus tax, title and plates (NO OTHER ADDED COSTS!!). The lower offer is because of the time you have wasted and my gas money for 2 round trips.I was VERY disappointed in the way I was treated last night. You wasted my time and your dealership's time. If I come back up there, I expect you to be ready for me. You know, it is an hour trip one way for me to come up there. I don't think it's unreasonable for you to be waiting for me with everything you need to sell a vehicle. Waiting an hour for keys for the car was completely unacceptable, so you can understand that I will only deal with you in the future due to low price. I can get treated poorly by any dealership. There are lots of cars out there and I don't need this car." Dealership:"I really do apologize for all of your troubles like i stated all of our prices are negotiable and we price our vehicles very aggressively to sell and to move we do want to earn your business but we cannot knock off almost $1500.00 off the vehicle."Me:"See that's where I have issues. That is not $1500 off. It is $527 off. Your advertised price was $11,777. After my experience, I'm surprised I didn't get a better offer.I'm appalled that you tried to tack on some kind of "dealer prep" fee and didn't let me know about it before I drove up there. Thanks for teaching me something about buying cars. I didn't ask enough questions. I trusted you.This is the second shot at selling me a vehicle that Napleton has blown. I asked both of your Chicago area Honda dealerships twice (2 different people from each dealership) for an email quote last year for a 2012 Odyssey Touring Elite. I bought that car from Bill Walsh because of the 10 dealerships I asked for a quote, only the 2 Napleton Dealerships failed to even respond to my request. I got a quote from the other 8.So if you think I'm being unreasonable, think again. Maybe the Napleton Dealerships have a dealer culture problem not evident in the 8 other area Honda Dealerships.I also find it funny that you stated that the troubles were mine. Hmmm.Will, don't you want to chime in here?" Will is their General Manager. I CCd him. Still not word one from him.Dealership:"I was only going by the price thats listed on on our website which is $12,777 if you seen it some where else for that price please feel free to bring in the add or it just may be a misprint those type of things do happen you know ........Once again im sorry for the experience that you encountered here" Me:"Check to see what it was listed at on your own website last night as well as when we started talking about the car. It was $11,777 last night when I was there.Will? I added another of your email addresses this time. Maybe you havent seen this thread yet." Dealership:"I just double checked our website again and the car is listed at $12,777 if you go to www.riveroakshonda.com you will see the car there as well listed at $12,777." At that point, all of their email addresses and Napleton.com went into my junk folder. Geez, they cant even be honest about the price! She also turned me off with her unprofessional emails. Misspellings, bad punctuation, grammar and the like don't seem like the purview of someone who makes their money communicating with customers.

mikki34

1 de dic. de 2012

Changed price after getting to the store, car was not available, sat for several hours after i was told another customer took the keys, referral program us a scam and just a overall shady dealership

Golferman

3 de oct. de 2012

I wish I had read the dealer reviews before embarking on my buying experience with this dealer. I would have saved myself an hour's drive and a really bad blood pressure raising experience. I responded to an internet ad for a used Accord. I called prior to going to the dealer to ensure the car was available. Some woman named Rhoda assured me it was available. When I arrived an hour later I was told the car was sold. The sales person Demetrius tried to get me to buy another car which was similar but it had a different engine and less features. What a joke! What do you know - the next day the car reappears on the internet at the same dealer at a $2000 higher price. What gives. Honda Corporate should investigate this dealership

Interested to buy LX470

15 de sep. de 2012

I called the dealership to inquire about the vehicle. The used cars sales representative Michael took my phone number and name and told me he needs to check if he has the vehicle in the parking lot. After 15 minutes he called to inform me that they do not have the vehicle for sale but he is more than happy to help me with other vehicles...

researchr

28 de ago. de 2012

received internet quotes that were compariable to other honda dealers. called and asked for out the door price on two separate days was quoted the same amount each time and assured it included taxes, plates and all fees. went to the dealer sales manager offer was $2500 over quote. no explanation, apology, asked if I wanted to purchase a cheaper car. stay away, will lie to get you in the door.

Reddy

8 de jul. de 2012

I drove 180 miles to check a used 2009 Honda Accord. I spoke to one of the sales person just 1 hour before i started, but after going there i came to know that the vehicle i was looking for was sold. How come a sales person is not aware of what cars were sold????I spoke to a manager and he told me that one of their staff purchased the vehicle and it was still in the slot, that's why the sales person assumed that it is available. WOW!!! what a great story. Anyway after some time ...they showed me a different vehicle, $2000 more than what i inquired about (as expected) and as favor the offered me great deal...$500 less... What a cheap selling techniques.

bsketbal52

11 de jun. de 2012

I began talking to Michelle around 5/30/12 and she was very helpful. I also had sometime to talk to Stanley and I let him know I had found an advertisement on cargurus.com for a Orange 2011 Dodge Charger for $ 19,500. He said the price was listed on your site at $20,995 and he didn't know how the other site got it's number but that they would honor it because it was advertised at that price. Friday night I began talking to Jeremy Veasy and he took a deposit to hold the car until I was able to come up there on Monday morning as I would have to fly in from Wichita.I purchased my plane ticket and was picked up by a porter named Gary at the Chicago Midway airport right after I landed. The 35 minute drive from the airport to the dealership was the best experience I had with the dealership. I arrived at the dealership and was greeted by Jeremy and shown the car. As I walked around the car I noticed that the hood looked like it was not centered which was of particular concern as I knew the car had been wrecked. I was very displeased looking over the vehicle and seeing dozens of paint chips and several dents on a 2011 vehicle. I realize that it is a used car but would have thought that as such a large dealership the proper touch ups would have been done to take care of the paint chips. I also found out that the car didn't have the leather seats and a sunroof which it was mentioned in the advertisement on their site. Also when I was talking with Jeremy and the sales manager I believe his name was Tony both told me by looking at the pictures they could tell it wasn't leather to which I simply replied I'm color blind and it looked like it could have been a light colored leather to me.Then came the test drive. The car seemed to ride pretty smooth and I had very little problem adjusting the car to my needs. Jeremy and I got on the highway and started on what I intended to be a long test drive as I was taking this decision very seriously. It ended up being pretty short because once I tried the AC which didn't work I had pretty much had it. Jeremy assured me that it would be fixed by the service techs and that it probably just needed freon. I granted that but let him know that it concerned me that a 2011 vehicle already needed freon.We arrived back to River Oaks Honda and I sat down in an office while Jeremy asked me what I thought. I told him I wasn't sure but I'd take a look at the numbers he could give me and then found out that the asking price was still $ 21,000 and not the $ 19,500 that I was told would be honored. On top of the price I found there would also be a $ 710 destination charge added to a used car. I was not pleased but continued thinking maybe at some point soon a deal could be struck and the necessary fixes could be made. Jeremy ran some numbers for me and came back and told me that my $20,000 car would cost me about $ 400 a month which was way higher than I anticipated for the 6 year note we were discussing. He explained that for every $ 10,000 financed it will be a $ 200 dollar payment monthly. I had told Jeremy when I got there that I was a tax accountant and that I know numbers. I also had a pocket calculator that helped me determine loan amounts but I had already gone through and figured out how much an additional $ 1,000 or an additional % of interest would cost me per month. His numbers were WAY off. With the proposed interest rate they were offering me of 4.54 % over 72 months my payments at most should have been around $ 340 and he is telling me it would be around $ 400. At this point is when the sales manager became involved, asking me how he could get my business. I flat out told him the numbers were wrong and I knew they were wrong. I also told him about the listing and that I had been told the advertisement would be honored and of the problems I had seen with the description and what the car actually had. Both Tony and Jeremy came in and out of the office at least 4 times over the next 45 minutes with different numbers each time trying to reach a deal. Throughout this whole conversation with Jeremy he kept telling me he wanted to help me but that I had to help him because I wasn't budging off my offer and the numbers I was looking for. Last time I checked I am the customer and he is there to get the sale not ask me to do something I am unwilling to do.After being at the dealership for over 2 hours and probably closer to 3 and after telling them for the previous 30 minutes I just wanted my deposit back they finally offered the original $ 19,500 without the destination charge. I was then told that I would have to pay them the sales tax even though I was a Kansas resident (I found out later they were wrong on that to). Jeremy came in with one last effort asking me what I wanted and I said I just want my deposit back and that I don't want the car. Tony was brought in a couple minutes later and asked me the same thing and I told him I just want my money back and to leave. He said I don't understand I've got you your numbers and you just don't want the car now, and I told him that is correct. I told him I'd been there over 3 hours waiting patiently trying to come to an agreement and had test driven a car that didn't even fully function. They had known since Friday I would be there and the A/C still didn't work.10 minutes or so later I had my deposit back and after hearing something from Jeremy about he can't help me if I wasn't willing to work with him I left the dealership having to walk across the street and get a cab because I had no way to get anywhere.This was by far the worst car buying experience I have ever had. I bought a plane ticket to come and buy the car and felt like I was treated just like another person and not a customer whose business should be valued. If this is the way that Napleton dealerships operate I don't have a clue how the dealership has been successful. I am out the flight there, a hotel stay, and the transportation back for a waste of a trip. Also I have to mention that even though the car was falsely advertised no discount was offered for the items that were not there; I was just told well you should have asked and we would have told you or you can see in the pictures it isn't leather or have a sunroof. Oh and I was told they aren't the ones that write the internet ads for your cars which to me is another slap in the face as they showed 0 accountability.

carve_em_up25

4 de may. de 2012

I worked with Bob Wolf New car Sales Manager via The Internet. Not only did he respond the fastest but he had by far the best product knowledge and phone deameanor of anyone we spoke with. It was neat he responeded from home on his day off from his smart phone. The price was fair, we actually paid a little more for his selection and service. Bob Wolf had the paperwork ready when we gt there. I would reccomend Bob Wolf for anyone looking for a head turnining experience.

Sonya

23 de abr. de 2012

My customer service at River Oaks Honda was great. I had the best of the best use car sales man Bob Wolf. He helped me find exactly what I needed that was the 2011 Honda Accord. I told him what I was looking for and he matched it. I reccomend Bob wolf to anyone looking for a used car.

Hondaboy

13 de abr. de 2012

I purchased my 2011 Honda Accord from Bob Wolf New Car Sales Manager at Napleton River Oaks Honda. Best experience of my life. Not only did they locate my car but the price was better than any local dealer. Fast and effecient. I would recommend Bob Wolf to anyone looking for a new or pre-owned vehicle.

makimmie

24 de mar. de 2012

We drove three hours to look at a vehicle & had been communicating with a saleman by the name of Earnest Norman. He had spoken with us the night before & knew that we were coming in the next day. The vehicle we were looking at was on a lift in the service dept. We were told that a few days prior, the wheels/rims/tires were stolen off the vehicle. We were told that the new rims & tires would not be in for another 3-4 days. The saleman NEVER once told us any of this info nor that we couldn't test drive it. On top of that they did not have an appraiser to come look at our vehicle that we were trading in. Needless to say we were very upset!! No apologies or compensation was offered. We drove home with great disappointment when we received a call for Earnest stating that the rims/wheels came in and if we wanted to drive back the next day they'd give us a free oil change. Really??? We live three hours away, a tank of gas cost us $75. Why wouldn't you compensate us for the inconvienced & while your at it train your salesmen to be honest, responsible in telling prospective buyers the truth.

Car buyer 89

17 de dic. de 2011

Drove almost 40miles to check a car, but the worst experience ever. There was no negotiation and made us wait for over an hour while they were dealing with other customers. New Sales Manager Robert Wolf treated me and my friends with no respect, treated as if we are begging them for a car. Price online was good, but added ridiculous additional charges and fees. I wouldn't suggest this dealer to anyone and hope that they change the way of doing business.

sd5555

16 de dic. de 2011

Went there to get a used vehicle with great price, was pushed to come right away as soon as i called to just check on it.they added 3500 right away on advertised price over phone for no apparent reason. aftre a lot of haggling I was told to come right away if i wanted that agred upon price (at night 5 pm from Indiana - 3 hrs drive). I waited till morning to go there again only for the price we agreed upon.upon reaching there after 3 hrs drive, took vehicle for test ride and heard some sounds upon applying breaks - salesman agreed.came back - service guy says he hears no sound!- mind you its a honda certified vehicle.its almost mid day now and we want to show the vehicle to a third party mechanic for our satisfaction. haggling again - finally took the vehicle for inspection.got some suggestions to replace few things immediately - around$1000 worth. including almost bald tires! went back to dealership told them i want price decrease or vehicle up to code...haggling again even with the manager. finally agreed to stick to the previous price and change tires from another used vehicle...seemed ok. its 5 o clock in the evening - no deal yet. finally everything ok - we still think we are over paying- start signing paperwork- salesman is moving in n out to his manager- salesman comes back - "sorry the deal is off- owner doesnt want to sell at that price". Are you kidding me??? Mind you this is the same price which he confirmed to me over phone for me to drive to their location. and now i have onw wasted work day , a third party inspection bill and a lot of worse customer experience at any dealership!! Dont waste your time, the price is cheap online,they add stupid over costs and then bring it down to what they really want.and even then you are not sure if you will get your vehicle. pls-note this is just a brief summary of what all happened in the 8 hours i spent there for no car at all! they do certify vehicles but by maintaining bare minimum standards. pls have your vehicle checked by another mechanic. better yet - find a dealer who cares about quality.

tjeverett

1 de dic. de 2011

I went there to purchase a new or used car. They go me approved for a used 2010 Sebring. I have now had the car for a week and a half and I get a call saying that the bank did not approve the loan and that I need to bring the car back. The owner of the dealership told me I needed to come in today or he was going to start to charge me $500a day for the car or put it out for REPO. The people that work at this dealership are nasty and rude especially the crossed General Manager they treated me like crap and I will never go back here or recommend anyone to ever go here.

ginob13

9 de sep. de 2011

Dealership not only had the inventory to choose from. They had the best pricing. The team was all very attentive. I travelled from North Suburbs to buy here!

Robert

26 de ago. de 2011

You'd better stay away from them, waited like 20 minutes before anyone noticed us and it seems that you're begging them in order to pay them. When it comes to price negotiation I relized that they're fond of the so-called "low-ball technique", they wanted to charge "destination fee" for a used Accord and explained that it was actually a fee to detail the car. Why not also include their rent and interest payable to the bank in there as well? Maybe let customer pay for their operation costs as well and just pocket the HUGE price difference between trade-in and selling price? Or better yet, just put it as $20000 on cars.com and charge $40000 OTD? Stay away and don't waste your time on them.

tjlzag

5 de ago. de 2011

After going back & forth on price negotiations, I decided to buy the car, even though they hardly moved on the price (including over $800 in dealer fees). Meantime they tell me there's some new scratches on a fender and a deep gouge on a wheel. They say they'll fix those though. So I ask for a Sales Agreement FIRST before I send THEIR requested $1000 deposit. So I get the Sales Agreement and they note on it "Deposit Holds Price Not Car". So until I could travel from out of state in 5 days THEY Reserve the right to sell the car on me. WHO Does Business Like That ?? Needless to say I tore up that Sales Agreement.

RedDragon

22 de jul. de 2011

Drove over 45 minutes on express ways to get here to look at a car. It was listed as automatic. When we got there the dealer said it was a stick, you know that right? We said no we looked on line it was a stick, explained how far we drove and the time it wasted, the employee simply walked away!

lbilyk

10 de jun. de 2011

Great experience. JP was enthusiastic and attentive from start to finish. The negotiation process was stress-free. By far, the best car buying experience I have ever had.

docrob50

28 de may. de 2011

My experience with this dealership has always been very pleasant. Working with big Will has been a very pleasant experience. He is a pleasant, informative and know's his job. I would recommend my family amd friends to the dealership and to work with big Will.

lindak11

10 de may. de 2011

Overall I had a great experience at River Oaks Honda. I was very nervous about my situation and how I had such a small window to work with in buying a used car, however, after many conversations and thought out scenarios we (as a team) figured out what was best for me. In the end, I left a hundred times happier than I thought I would, and, the customer service was amazing. I felt comfortable and well taken care of. This experience rated above and beyond any previous car dealership exerperiences. I love my "new" car and could not be happier about my decision. YEAH!!

mrpanther

27 de abr. de 2011

Wonderful, Wonderful, Wonderful love fact that You may use the internet while waiting for an oil change.Love the fact that the dealership provides free coffee and free popcorn! The dealership is clean and has classes after You purchase a car. Wonderful

Den280

27 de abr. de 2011

Robert Blue could not have been more attentive. He answered all of our questions, going above and beyond the call of duty. His Product Knowledge was very impressive, making our decision to buy from Napleton River Oaks Honda an easy one.. Before we drove our car off the lot he made sure we understood how everything in the vehicle worked, teaching us how to programme our new vehicle's features. He has called twice since we purchased the vehicle to make sure we are happy and to see if he could help with anything. I would recommend Robert Blue and Napleton River Oaks Honda to everyone I know!!!

coltsgirl58

1 de abr. de 2011

In the past, buying a new car was somewhat of an experience with mixed emotions. NOT this time! I was made to feel comfortable from the moment I walked onto the lot till the moment I drove away in my new Honda. Gary was very pleasant, knowledgeable and really helped me find the car that best suited my needs. Ultimately, he helped me find a car that I will love for many years to come. His patience and expertise allowed me to go through the process of car selection, financing and delivery of my Accord with ease. He followed up with a call the next day to make sure all my needs were met. Although I live closer to a Honda dealership in Indiana, I will drive the extra miles to return to Napelton Honda for my service and future purchases thanks to my salesman Gary. Furthermore, I will spread the word about my great experience at Napelton Honda. Thanks Gary! I just love my new car!

jsscwilliams619

30 de mar. de 2011

I went into the River Oaks Honda dealership looking for a basic used car that's cheap but reliable because I'm going away to college in the fall. With all of my tuition expenses, my funds are very low so I needed something of good quality but cheap! Thank goodness my salesperson, Jannah Muse, was young and could relate to my financial situation and just happen to be around the same age as me. Therefore, she was able to find me something that I look cool in and that I could afford. I was very pleased with my salesperson and the whole staff overall. I would definately purchase another vehicle from River Oaks Honda.

Hndalvr

24 de mar. de 2011

Bird is quick and to the point! A little short but he gets you in and out without wasting time... Those guys are great almost forgot about the Environmental Package he hooked me up with. I got 2% interest on a pre-owned Accord because it was certified!

chcltcndy

24 de mar. de 2011

I went to the dealership because I heard that they would work with my credit situation. I was in desperate need of a car and as I walked into the dealership I was given such a warm and friendly welcome By Latoya. I explained my situation and she assured me that she would do whatever she could to get me the vehicle and financing I needed. She is very professional, well spoken and took a personal interest in me, unlike other dealerships who are just looking to make a sale. I was very satisfied with her service and her product knowledge and I will be referring all my friends and family to her in the future for their car buying needs. You got it right on this one NAPLETON HONDA!!!!!

Quiltergirl

22 de ene. de 2011

Good on price horrible on car pickup. The finance guy is horrible. I signed the same forms twice. Once with the sales guy and once with the finance guy. Also paid cash for this truck and the salesman had me write the check off the invoice. When the finance guy saw the check he said 'you will need to write a new check as you owe 8 cents more' I paid $39,000 for this truck including accessories, fees, and taxes and this guy is going to ask me for 8 more cents. You have got to be kidding. Then he said we will need to run a credit check on you before we can accept your check. I had asked the salesman several times if he wanted to verify funds with my bank or if he needed a cashiers check and he said 'no your check will be fine'. I told the finance guy I refused to let him run a credit check on me. I didn't want credit I was paying cash. I was 2 seconds away from walking out the door and telling them to keep the truck. They finally decided my check would be OK. This was the most horrible buying experience I have every had. I will tell this story to everyone I know. They have got to be kidding me. Honda will not like the ratings I give when they call. UPDATE - I spent 1800 on an installed hard tonneau cover and while they installed it they got the entire bed dirty. I was assured by the Salesman Gary Grant that it would be washed and clean before I left the dealership. In my desire to get away from this dealership as fast as I could I did not open the back to make sure they washed it out. This morning I open the back to find all the dirty foot prints exactly where they were. They sold me a top of the line truck and did not have it clean when I pulled it out of the lot. My fault for not checking. I wonder if Honda knows what a bad dealership this is? They will just as soon as they call me for my ratings I can assure you.

pwv143

8 de nov. de 2010

I flew in from out of town after speaking with Jeremy for almost 2weeks. I should have known by his pushy nature that he wasnt knowledgeable about the car I was purchasing (Mercedes S600). I flew in and he didnt even come into the airport to get me?! How was I supposed to know where I was going? We get into his car and he has a BREATHALIZER MONITOR, attached in his car that he is actively blowing in to keep the car on. POOR FIRST IMPRESSION!!! The car was BEAUTIFUL but the keys didnt work. The key wasnt coded for the damn car? Couldnt lock it or pop the trunk. What they didnt know is that I already made an appt with a local Benz dealer to give the car a good once over before I signed anything. The car has 3 MAJOR SAFETY ISSUE. A BAD BELT, A BENT RIM, AND A BAD TIRE! So the manager( I assume Tony Preston) tried to explain to me that all of these items are considered WEAR AND TEAR Items!! So I asked the rep from the Benz dealer if this car is safe to drive home and his exact words were "Ooh hell no!" So we get back to the dealer and the master tech named Jerry explained to me that he changed and checked all the belts on the engine, what he didnt know is that I baited him and told him it is more than one belt on the car. So the deal went south and then they wouldnt even take me to a hotel!! Thank God one was behind the dealer!! The next day they call me on speaker trying to apologize and make a deal. I kindly let them know that they are not getting one dime from me until those repairs are done by someone NOT THEM!!! THEY ARE ALL LIARS AND CHEATS! BUYER BEWARE PLEASE!!!!! THEY ARE SNEAKY AND WILL TELL U WHATEVER YOU WANNA HEAR TO GET YOUR $$. A total waste of $ and my time!!! I wanna fly back to Lansing just to spit on them!!!!

Felice123

19 de oct. de 2010

I was introduced to too many finance guys who were trying to get me to just purchase anything. Everytime I rejected their offer someone new would come out and introduce themselves to me then try to persuade me in one way or another. One bald gentleman got upset because I was consulting with a friend by phone. He had the nerve to say something about me being on my phone consulting. I did not give in until I got what I came for.

ben gibbard

25 de ago. de 2010

This dealership is full of con artists. I spent almost 2 days in this dealership. I felt that my time was not valued. I was trying to buy a used car at first but after bringing a friend along the next day he showed me that the vehicle had been in an accident. Even though the carfax was clean on the vehicle. I was lied to several times, and dealt with in a unprofessional manner. Please stay away and spend your money elsewhere.

odonko

21 de sep. de 2009

Maybe it was just me, but if you are going to buy a used car here, be prepared to pay $2000-3000 in addition to the listed price. They will make it seem like the negotiated price is final, and will add some bogus prices to jack it up. They claimed they are selling the car at a loss, but at the same time they also admitted they are jacking up the price because they know they will get a profit that way. This is probably the same with other dealerships, but be prepared to be pissed off after visiting this one. If you do decide to go, ask them before you visit them to quote you a price that includes tax, documentation fee, destination fee(this one is a killer), and all other bogus fees dealerships like to add.

pjbass

19 de ago. de 2009

Went to buy a used trailblazer that i seen from the internet. Had a price of 2991.00.When i went to dealer, they couldn't find the key's. said another sales men had them.Would be back soon from road trip. Said in the mean time they would print out carfaxreport. Waited an hour, still no keys or carfax report. Than sales manager came overand said Trailblazer was missed price on internet. He can't sell it to me for that price, but could sell it to me for 8,995. or another car for less money.This add wason the internet for 1 week. They never tried to to change the price!

cdazzo

16 de abr. de 2009

When i went to River Oaks Honda right when i got out of my vehicle i had a sales rep great me promptley explained which type of honda i was looking for took me inside sat me down and went and pulled the vehicle i was looking for inside that was so convinent for me then i met Eddie Napleton Jr the owner he treated me almost like i was family did absoutley everything for me after i purchased the vehicle did then William mulcahy the gm walk me around the dealership introducing me to each department by far the best expiernce i ever had id recommend every one that i know to this dealership............GREAT JOB RIVER OAKS HONDA

nonapleton

23 de abr. de 2008

1. Final price different than advertised. and/or agreed to .1b. Have a attorney present when purchasing to look over paperwork.2. Dealep Prep and Destination Charge for a USED vehicle; 650.003. Document Preparation Charge of 150.00.4. Make sure there is a spare key . Especiall with Transsponder/keys.