Savanna Rodriguez

3 de mar. de 2016

Andre Kimbrough greeted us in the Parking Lot at Napleton Kia, I showed him actually what I was looking at which was a 2016 KIA Sorento LX, took it for a test drive and got to close the deal and bring it home. He was great!

Jazzy1

3 de mar. de 2016

Martel was very helpful when it came to helping us when we came into the store. He was very kind and had the best customer service I have every had. The parking is pretty tight but besides that it a very nice place to buy a car from.

PK

23 de feb. de 2016

I drove 40 miles(one way) to test drive one of their used Genesis. Liked the and wanted to negotiate the price. The sales gentleman was nice and polite. He got an offer from his manager first name starts with M. I gave him the counter offer (make the asking price an out the door price). That manager came by our desk, asked about my offer again. I said again that I will buy the car if I can pay asking price as out the door price. He said "you will have a nice drive back to Chicago" and left. I found it very very rude and disrespectful.I have gone through many dealerships and was never treated like that before. I felt like I was trash to that person. I was going to accept the offer anyways since I loved the car but I will never come back to that place again. C'mon guys, its time to send your managers through Supervisor and Anti-Harrasment training.

ShanitaB

14 de feb. de 2016

I called my previous salesman Kendall and he figured out my situation and got it done no problem he is the best!!

Katherine

3 de feb. de 2016

I walked in just browsing, walked out with a brand new car. My dealer, Latonya, was amazing at what she did with her customer service. Took amazing car of me. Great service.

Tammie Green

12 de nov. de 2015

This my first time financing a car in over 10yrs. I was really concerned about my interest rate being high but i watched Cortez negotiate with several different banks until he found me a payment that I was comfortable with. Which is was outstanding he actually got me a payment for $350 a month. Wow. Cortez was the best.

Dr. E

20 de oct. de 2015

Rude and unprofessional sales manager and general manager. Had to deal with each one on two different days. General manager took my trade in for a very long ride and came back with so many negatives that were simply bogus. I tried to negotiate a 27K car by offering 2k less than the advertised price, and the general manager just got up and left. The sales manager a day earlier asked why I was there if I was planning to negotiate as if this place was a fixed price only dealership. He didn't even offer me a test drive. The only good experience I had at this place was with the salesperson Z, who was courteous and helpful. I ended up going to another dealership where they were happy to take my trade in, which they praised as a very very clean car, and I was happy to purchase a similar car with a smile. Somebody needs to train these so-called managers to show respect and courtesy to their customers.

Tired of waiting

25 de ago. de 2015

Say no to have free oil changes added into your deal. When go to the dealership to have it done you will wait for hours. Although you won't have to exchange money but the time you spend waiting on a 15-20 minute to be done is crazy. Its cheaper money wise and time wise to get your oil change NOT at a dealership.

Ms amazing

28 de jul. de 2015

I enjoyed my experience with martel he was very helpful didnt put me in just anything he put me and something I like he listened to me and got me to the payment I needed

dthurmon

13 de jul. de 2015

Latonya was a suburb sales rep, professional, has compasion and will tell my friends and family about her and napleton!!

Dortheia Goodrum

6 de jun. de 2015

Latonia akinyemi was excellent. Will refer. Came to get a second car for son.

JT

16 de may. de 2015

Just wanted to tell our salesman Kent Thorson, and GM Ziggy, you guy's are the best! !! Over at napleton Hyundai. .....thanks for all your help with our brand new Hyundai Santa fe......

Angela McCoy

15 de may. de 2015

Word to everyone look for Kent. The best car dealer/seller ever! He know how to speak to people and know what to look for based on your budget. Kindest salesman you'll ever meet.

Rita Baldwin

14 de mar. de 2015

The customer service was excellent and Louis Haynes provided all the information needed to make a decision. Another great experience.

Ms. Annie

29 de dic. de 2014

George obas is a awesome car salesman. He is very patient, understanding and a great personality.

Leona Ford

27 de dic. de 2014

Steve Johnson was my salesman at Napleton Hyundai he helped me get the car i want at the price i could afford thanks Napleton Hyundai and Steve Johnson.

happy lexus buyer

18 de dic. de 2014

Came on for a used lexus, was skeptical at first but met with George the sales rep, the car was as advertised and the buying process was pretty easy, would recommend.

Satisfied New car Customer

18 de dic. de 2014

Mr George Obas was very helpful. He made my shopping experience pleasurable. Mr. Obas explain every step and took time to show me and my dad user settings of my new ride. Thank Mr. George and thank you Napleton Group

IWUfan34

13 de nov. de 2014

Just recently purchased a 2013 Chevy Malibu. The experience was very seamless and problem free. James was great to work with and Ray was very informative and helpful in making sure I got the best warranty package and financing for my vehicle. James even went the extra mile by following me over to Enterprise to drop off a rental car. I appreciate the great customer service and friendly atmosphere. Keep it up guys!

My new SONATA"

29 de may. de 2014

I came in to check to new Elantra and Art Moreno help me with the purchase of my car, I did not purchase an Elantra but the new Sonata was the best car for me. Art was very helpful and answer all my question and he recommend the new Sonata and I love my new car. I will recoment this dealership and the new Sonata. Love my car great fuel economic and the style and all the features like blue link that can control my car with my phone. Art is very good explaining the car and features, this's my first time buying a Hyundai I don't think I am going to miss my BMW.

Karen Elyes

15 de may. de 2014

I have a new 2014 Tucson from Napleton Hyundai.in Calumet City. I have done business with this dealer ship before. My first car Tucson it was a 2006 and I really enjoy that 2006. But this 2014 is the best Ever!! My sales person was Solomon Yemani, He explained everything just great to me. Everyone was very courteous.

Debbie Hays

15 de nov. de 2013

I had a bit of a rocky start in the trade in process for a new Kia, but all was made right by Ziggy, the manager. Eric Drew was very helpful in the process as well. Once I was on the right road, it was a streamlined process and I was able to negotiate a new vehicle, complete all the paperwork and drive home in a new vehicle in just a few hours. For a person who works 60 hours a week, not having to make numerous trips to the dealership was a huge plus. I was VERY pleased with the service and would recommend the dealership to anyone who asked.

katrvt

15 de nov. de 2013

I contacted Napleton about a car I was interested in, and they kept in touch about its availability until I could drive out to see it. I never actually went to see it but Londa was extremely helpful over the phone and helped me make sure that it was worth my time and money before I made the trip. She was quick to answer the phone and respond to my queries but not too pushy. I appreciate the time she put in. One recommendation I would make is to proofread emails before sending...I got an email from Qiana at this dealership which was grammatically incorrect. I'm just nit-picking here but you do, as a business, want to present as professional a front as possible.

JE

10 de oct. de 2013

Great Customer Service ! Our sales person George is a jewel, he is such a nice person. the service is great,

2013 ATS

23 de sep. de 2013

Sorry to day I did not catch the person name I was dealing with, but they keep me informed about a Audi A8 that they had. I was going to trade up from my 2013 ATS, which is a great car but its too small for me. I live in Clarksville, TN and they went beyond to get as much information about my car in trade. I still go to their website to look for my next car. Thanks again.

taken advantage of............

26 de jul. de 2013

I saw a used car advertized in cars.com by this dealership. I called to make sure they still had the car and made an appointment to see the car. The used car salesman even called me to comfirm our appointment. I drove quite a distance (100 mi. back and forth ) to see this vehicle and when I arrived to see the car they informed me it had been sold a week prior and tried to show me other vehicles. I asked so see the manager about this and he came out and laughed about the whole situitation. I wouldn't recommend this place to my worst enemy..........dont be duped by this dealership.....stay away........

Harry s.

23 de jul. de 2013

Came in Saturday, looked at a 2011 sonata, the price was very good, except for a chip in the paint was as advertised, George boas the rep was friendly and made the experience good, would recommend.

Disappointed !

8 de jul. de 2013

I live about 30 miles from this dealership. They called the night before and the morning of to see if I was still coming to test drive a vehicle I was interested in . Both times they told me the car was still available, but when I got there it had sold the night before. They also wanted me to test drive cars that were damaged and overpriced . Then at the very end the salesguy that comes over to try to convince you to buy with this supposedly good deal ,he harrassed me so much when I kept saying no , that I just got up and walked away because he was getting angry and drawing attention to us. It was just embarrasing and I was very fearful when I left.

Happy customer

17 de ene. de 2013

"I just bought a 1998 Hyunudai Elantra at Napleton Hyundai. That was listed on cars.com. I am not use to buying a car on my own so I looked and searched everywhere because I was determine to get t the best I could for my money. I walked in to the place and the salesperson Daarina Cy met me at the door with a welcoming I did not expect. Her customer service was great from beginning to end! I was able to get the car tested by own mechanic who told me that if I kept up the maintenance that the car was going to last a very long time (impressive considering it is a 1998!). The dealership cleaned it up so good and it looks and feels like a brand new car. Not only did I find a great car at this dealership but I found a "Diamond in the rough" saleslady Daarina that I will refer friends and family to."I would recommend this vehicle to a friend: YesThis vehicle was purchased: UsedPrimary use for this car: Just getting around

DjR in Matteson, Illinois

17 de ene. de 2013

"I just bought a 1998 Hyunudai Elantra at Napleton Hyundai. That was listed on cars.com. I am not use to buying a car on my own so I looked and searched everywhere because I was determine to get t the best I could for my money. I walked in to the place and the salesperson Daarina Cy met me at the door with a welcoming I did not expect. Her customer service was great from beginning to end! I was able to get the car tested by my own mechanic who told me that if I kept up the maintenance that the car was going to last a very long time (impressive considering it is a 1998!). Daarina made sure I was taking care of in every way that she could, the dealership cleaned it up so good and it looks and feels like a brand new car. Not only did I find a great car at this dealership but I found a "Diamond in the rough" saleslady Daarina that I will refer friends and family to."I would recommend this vehicle to a friend: YesThis vehicle was purchased: UsedPrimary use for this car: Just getting around

HAROLD55

28 de may. de 2012

CAME IN FOR A "MEMORIAL DAY SALE" EXPECTING TO BE DISSAPOINTED, BUT THEY HAD THE CAR IN STOCK, WORKED WITH ME A LITTLE BIT ON THE PRICE AND DELIVERED, OVERALL VERY PLEASED WITH PURCHASE, AND WOULD RECCOMEND THEM

Judii

25 de may. de 2012

Talked to three of their staffs, and heard 3 different stories. First one told me the price was $2000 less than what on their webpage, second one told the same price but about $1000 additional cost to get the car out of the door, third person insisted that the price on the internat was the price I should pay, and plus $160 doc fee, which was $2000 more than the previous people told me, and he even told me they need to collect taxes even I want to register the vehicle out of the state. And even more, none of three people seemed to know each other! And I am still waiting for their call back. They should not be confused about the price.

Chainsaw

30 de dic. de 2011

Went to purchase a vehicle listed for a certain price on cars.com. Dealer informed me that the price did not include destination and offered to sell me the vehicle at 1,200.00 more than the asking price and this did not include tax, title or license... The staff was courteous though... Destination for a used vehicle hahahahaha...

sports

9 de dic. de 2011

These guys are the absolute worst people to deal with from the GM(Ziggy) manager(Bobby)and salesman(Bob). They completely misrepresented the condition of the vehicle. They are the crooked used car salesman you always hear stories about. Run from this dealership especially if you are from out of state. THEY WILL LIE 1005

jessica

27 de sep. de 2011

I Just purchased a new hyundai over the weekend from Cortez and he was great. He explained everything to me very well and the managers Bobby and Ziggy were also very courteous. I would reccommend this dealership to anyone looking for honest and up front sales people as well as anyone looking for a new or used car... they looked like they had a lot of used cars there too.