James

13 de nov. de 2016

They negotiated very well with us. All questions and explanations were covered completely. Their service and repairs are also excellent .

Karen

13 de nov. de 2016

Made the buying experience easy. Very easy to work with on price - paperwork went quickly. A little pushy at first but worked out well.

Zachary Ranney

11 de nov. de 2016

Very friendly and knows what he is talking about. Great customer service!!

Nicbrad

11 de nov. de 2016

I really enjoyed my service. Specially like to thank brandon Davis and nici wright, very good with people and got me just what I wanted.

Clarence

10 de nov. de 2016

No pressure tons of experience with hard drive thanks again for everything excellent job from all the employees this was a cool environment to be involved with see you all later

James

10 de nov. de 2016

they had just what I wanted at a good price. everyone was very friendly; I felt no pressure- there wasn't too much follow up after my initial visit

Antonios

9 de nov. de 2016

Sam was very helpful. He was patient and gave good advice. He also provided a friendly environment to think and weigh in pros and cons.

Marvin

9 de nov. de 2016

Sam was knowledgeable, patient, and very helpful with our concerns about which Avalon model to purchase. We decided to go with the Limited instead of the XLE and are happy with it.

Jordan

6 de nov. de 2016

I really appreciated the friendliness of the staff. Everyone was extremely helpful and amiable, and I felt like they made sure that the car I chose was the right one for me.

Olivier V.

4 de nov. de 2016

Both Carlos and Markiss were very helpful and worked with us to get exactly what we wanted and not just something from the lot.

Jenny

4 de nov. de 2016

Great service and friendly atmosphere. Easy to search inventory online.

Hank

4 de nov. de 2016

Carlos and Napleton's auto park did a great job!! I'm very happy with my car!

Kyle Clark

2 de nov. de 2016

Great service from Brandon! Catered to everything I wanted and helped work around everything I need.

Sandra

1 de nov. de 2016

Jim Stevens was easy to work with and made me feel like he had my back. He and his sales manager worked with me until we found a payment that I was comfortable with.

Gregory

1 de nov. de 2016

Matt was great. He addressed our concerns which allowed us to make an informed decision. We were getting ready to walk away without making a purchase. While we were finishing up the paperwork, Matt moved the items from our old car to our new car saving a lot of time. This was much appreciated.

Brittany Kleszynski

29 de oct. de 2016

Carlos at Napleton's helped me have a smooth car buying process. Everyone was very helpful and courteous. We appreciated their time and help.

Janet

29 de oct. de 2016

This is the second time I have purchased a car from Matt. I like to deal with a salesperson I know and trust.

Abigail

28 de oct. de 2016

Everyone is friendly and makes sure you are being taken care of. Great customer service, and doesn't waste your time. Listens to the customer's wants and needs and finds ways to make both happen!

Alan

27 de oct. de 2016

Jesse Webb was great from the get go. He was vey friendly and easy to talk with. I felt very comfortable dealing with jesse

Ktina1331

25 de oct. de 2016

Brandon D. is definitely the person to go see for your car needs. As a first time buyer he guided me through the process using all his experience. I can't wait to drive my new Kia Sorrento and I will definitely be back for any of my car needs, not to mention recommend him to all my friends!

Emily

23 de oct. de 2016

Great and efficient service. Amazing vehicle at a great price with unbelievably low mileage. Jim was professional and helpful in every way. Nick showed us all of the features of the vehicle that we needed and helped set up Bluetooth before we left the lot. Randy had all of the paperwork ready and got us in and out of the office in a jiffy.

Stephen

22 de oct. de 2016

As usual Matt Shanks was great to work with. He worked hard to get his part of the transaction completed. Too bad the finance area didn't work as hard.

Patty

20 de oct. de 2016

Jesse was very professional, courteous, helpful, and knowledgeable. He explained everything well and was very supportive and encouraging about getting my new car. I will definitely continue doing business with Napleton's. Jesse webbb deserves a raise.

maria.g1996.mg6

20 de oct. de 2016

I had an excellent experience. I well always come back for my first time of buying a car they made it real so simple and comfortable

Phillip Dorland

19 de oct. de 2016

I came into Napleton's Hyundai looking to upgrade my car, and Arthur Luke came up to me with a big smile. He asked how can I help you today. He pointed me to the right car ( 2017 Hyundai Elantra) that fixs me and my budget. He was very helpful and nice. I will send more of my family members and friends here to Napleton's to see Arthur Luke.* Phillip Durland*

William

18 de oct. de 2016

friendliness of all employees including Sam Sumit. His knowledge of the cars. We had many people we knew in common and Andrew made sure he was involved in the process.Sam Sumit is not only a very qualified representative of your dealership but great guy with a great personality!

Jackie

18 de oct. de 2016

Everyone was very helpful and nice. Jeff Ohl, Billy Sweet and Brandon Price helped find the right SUV to fit our needs and budget. They worked with us all morning to get the SUV and the price we could afford. I would recommend anyone to go see them.

Cathy

16 de oct. de 2016

Customer care is top-notch. I felt that Bruce Andre was there to really put me in the right vehicle for my daily trip to Decatur and back. Bruce is a really great salesperson and he took really good care of me. Steve Palmer was wonderful on the paperwork side of things. Steve is a good friend, so I really felt like the warranties that he told us about and purchased were ones we really needed. Great experience all the way around. That is why I keep coming back!

Randall

15 de oct. de 2016

Just bought a Kia Sorento from Brandon. Very professional and made the process very easy. I'd not hesitate to recommend him!

Carolyn

14 de oct. de 2016

Everyone was very helpful and polite. Both the salesman, Matthew Shanks, and the business manager, John Shepherd, treated me in a courteous, professional manner.

kylekibler

13 de oct. de 2016

From start to finish Joe, Brandon, and the team at Napleton made sure that we were on the same page and both sides felt good about the deal. It was a smooth process and I'd definitely go back with future car needs.

illinirabbit

12 de oct. de 2016

This is my second new car purchase at this dealership (first of which was at O'Briens), and I would highly recommend it. The service department has excellent service from the time you pull your car in through the time you leave. The staff who answer the phones and assist you when you pick up your vehicle are always very helpful and professional as well. Purchasing a car is very easy, especially since financing with the institution of your choice can most likely be handled right there at the dealership. Carlos, Marcus and Billy were all very courteous and professional and I highly recommend this team of men to assist with sales, purchase and finance.

Angela

11 de oct. de 2016

Brad McElroy had the car I wanted to look at pulled and ready. The sales process went quickly and smoothly. I appreciate the attention and professionalism. The entire deal was signed, sealed and delivered in less than 2 hours.

Balakrishnan Balachandran

8 de oct. de 2016

I bought an Elantra 2017 at the Napleton Hyundai at Champaign. Arthur Luke, Sales Consultant was extremely helpful, walking me through the entire purchase process super-fast.- Balakrishnan Balachandran

Mary

8 de oct. de 2016

Ben Starks and Umi they took great care of me . I couldn't ask for two better people to help me . Randy as will was was very helpfulGood people all of them

flaustin16

8 de oct. de 2016

Was well satisfied with my experience with Napleton Hyundai of Urbana. Jesse, Brandon and Leonard were all very friendly and interested in my time at Napleton"s.

Bryan

7 de oct. de 2016

Working with Brad was great. He was very attentive to what we wanted but was not pushy. He allowed us to take our time looking over the vehicle at our pace. He was very professional during the entire process.

Angi

7 de oct. de 2016

Ben was a great salesman. He wasn't pushy (which I like) and spent countless hours helping me find the perfect car. Mike Duckett and both gentlemen in financing were both very helpful and answered any questions we had. We have purchased 3 vehicles at this dealership (2 within the past week).

mmartz83

6 de oct. de 2016

Happy I finally got a new car, 2016 Tucson sport, great car! I love this car!!! I get around 27mpg with awd. Worked with JJ, could not have been a better experience.... thanks JJ!

dyann1955

5 de oct. de 2016

Ben was a great person to work with. Finance staff good!! Overall a good experience. I had met Ben when I was getting my other car serviced. He was very accommodating to all my needs.

Jack

3 de oct. de 2016

Great working it out with the staff there. Friendly people and nice facility , good choices of vehicles to choose from.

Diane

3 de oct. de 2016

Our salesman Nick was great. Knowledgeable, nice, honest, didn't pressure us. Please don't make me write at least 20 words or I will be less likely to complete these surveys.

Kyu-Jung

2 de oct. de 2016

All staffs are very professional and hard working sincere people. Especially general manager Mitch and sales person Sam are very responsive and always try to meet customers' needs and satisfaction very quickly. Without their help I would not get the best Tundra ever.

Kimberlee

1 de oct. de 2016

Bruce Andree is a great salesman. Never makes you feel pressured to buy a vehicle. Always does his best to make the deal happen. Is always honest with me.

Patrick

30 de sep. de 2016

Friendly atmosphere, good service. Sam Samet was very helpful and great to work with! Would definitely do business with him again.

Melissa

30 de sep. de 2016

staff are courteous and willing to go out of their way to earn your business. people constantly ask if you need anything. open doors for you. you feel like they truly want your business and care about the outcome. it doesn't feel like just a sale.

Nancy

29 de sep. de 2016

Nick Campbell was very knowledgeable and low pressure which I liked. The negotiation process for my new 2017 Toyota Camry Hybrid was relatively painless (and I got the price I wanted for my trade in as well :). Steve did the paperwork as quickly as possible and didn't try and pressure me into buying the extended warranty, etc. & Nick did a great job explaining all of the features of my new car upon delivery. All in all a great car buying experience. I would highly recommend Napleton Toyota of Urbana!

Tina

28 de sep. de 2016

The sales person, Carlos was excellent. HE was able to answer all of ,My questions and never was pushy. He and Markiss are a big reason I made the choice to purchase here at Napeltons. I will be back when I'm ready foe my next car.

Robin

28 de sep. de 2016

I had another great experience at Napleton's. Carlos was very professional and patient and it was a a pleasure working with him. I wish him continued success in his career here at Napleton's.

Stephen

28 de sep. de 2016

Carlos welcomes outside and was very personable from the start and went out of his way to give to give us all the answers to my questions along with the rest of people at Napleton's. A very good experience.

Raymond

28 de sep. de 2016

Worked with Carlos, perfect place to do business at Napleton auto park in Urbana!

Janice

28 de sep. de 2016

Napleton and Carlos were great!! Amazing deal today thanks a lot!!

dkalt0

26 de sep. de 2016

This dealership is top notch! My salesman is great, the service people are great, the premises is always spotless, there is always a good selection of cars. I have only good things to say about the staff at this dealership.

Santa Fe Lover

26 de sep. de 2016

Took very good care of me and got me in Ella.2. Test drove several vehicles. Didn't mind the hassle.

Fran

24 de sep. de 2016

Jesse was well informed on the products. He took everything that I had as requirements in a vehicle and came up with one that was exactly what I had requested. He was very personable. Very customer service oriented. But not hard sell. I met Brandon, Jessie's manager. He was very friendly and interested if I had any questions. My experience at Napleton's dealership was all that I could have expected. I would highly recommend then for anyone's next car shopping or buy experience.

Nancy Gaumer

24 de sep. de 2016

Very nice to work with. Not pushy, made it easy. Levi and Brandon H, were amazing!

Mike Downey

23 de sep. de 2016

Salesman was Carlos. Very satisfied with the experience and attention given. Levi and markiss along with Carlos took great care of me and got me an exceptional price!

butterflyprairies

22 de sep. de 2016

Arthur was extremely professional, took what I told him about my needs, and found a vehicle that met and exceeded my expectations. Arthur made sure I talked to the finance department in a timely manner, and called after the sale to ensure my continued satisfaction.

Christine

22 de sep. de 2016

Patient; got me what I wanted at a reasonable price. Were very accommodating to me and my husband. Would buy here again.

Ray

21 de sep. de 2016

Called back right away. Matt was very good about explaining about the RAV4. Paperwork process took too long. Matt followed up.

Zhongyao

20 de sep. de 2016

Sam is very careful and he explained clearly to me. Also he is very patient with my questions and I communicate well him.

Mary

20 de sep. de 2016

My salesman Bruce was very nice and he was knowledgeable about all the vechicles. He took his time with us and was very patient.

James

20 de sep. de 2016

Very professional and informative without pushing sale of car. Left decision to us the car buyers. This is our 4th vehicle purchased at the Urbana store. Very satisfied with all 4 experiences.

Elena

20 de sep. de 2016

You guys are very kind and always checking up on me,especially if I need something,you are there to help me out!!

Qing

20 de sep. de 2016

I had a great experience of purchasing my RAV4 at this dealer. The overall experience was excellent. Matt Hall is a great agent, he let me test drive the RAV4 couple times, and he was very patient and polite. He also showed me where the repair/maintenance department is. Andrew as Matt's manager is professional. They both provided great service to me. I appreciate that. I already recommended this dealer to a friend.

Sonya

20 de sep. de 2016

I felt like the pricing was pretty straightforward. The staff was very courteous. I recommend you give them a try.

Jeananne

20 de sep. de 2016

Matt was funny, knowledgable and worked hard to take care of my concerns. Plus, he worked up a great deal on a new truck.

Zene

20 de sep. de 2016

I really appreciated that the dealership was willing to adjust numbers and vehicles to help suit my needs and budget instead of trying to get me to buy a decked out vehicle that was out of my initial price range. I came in with the mindset of "I need this car loan to boost my credit" and left thinking, "I needed this car and the loan".

Laura

20 de sep. de 2016

Willing to work with me to find the perfect car for me, that works with my budget. Great car buying experience.

Robert

20 de sep. de 2016

friendly staff and very informative about the features on the new vehicle . took plenty of time to explain the all the terms of the purchase

Susan

20 de sep. de 2016

Bruce Andrew was my sales person. He helped me find the car I was looking for and bent over backwards to make it possible for me to buy it. He was also very patient and took time to set up communication in my car and showed me the important things I needed to know to start enjoying it. He's a keeper!

Holly

20 de sep. de 2016

Robert Falk and Umi always make sure I am well taken care of. I feel like they value me and my business. They listen to my needs and find me a vehicle that fits those needs.

Kathleen

20 de sep. de 2016

My salesman Sam Sammet was great! He went through the entire car and explained everything! I've purchased cars before, but nobody went through a car as thoroughly as he did!

Stephen

20 de sep. de 2016

Everyone is polite. Salesmen were very nice and not pushy. The entire staff was very helpful. The staff worked very well together to service us.

Melvin

20 de sep. de 2016

Andrew Taylor and Sam Samet were great. Treated us kindly and fairly. Have traded cars with Andrew for several years. Always happy. Service department has been great n our past autos

Barbara

20 de sep. de 2016

Jeff was very helpful and friendly, not pushy, very good salesman. The dealership has a lot of cars to choose from.

Anastasia

20 de sep. de 2016

It was amazing!!! I would recommend them to anyone. Our buying experience was second to none. I would go back there and buy for sure.

Jennifer

20 de sep. de 2016

Mitch and Sam were wonderful. Sam was very thorough and very friendly in his explanations of the vehicle and seemed to have genuine concern in my understanding of the highlander options. Mitch's expertise, knowledge and follow-through, even after the sale made up for the some other issues which arose that I was not overly happy with. Mitch is a great asset to Napleton's. Not your typical salesman which is much appreciated.

Michael

20 de sep. de 2016

Willingness to work on a deal until both sides were satisfied. Vast selection of cars to choose from. Clean facilities and no pressure to purchase a vehicle.

Ken

20 de sep. de 2016

Professional attitude with buying experience. We were happy with the way we were treated at the dealership. I would recommend this dealer to anyone

Timothy

20 de sep. de 2016

Doug was super friendly and knowledgeable, assisting me throughout the entire process. Everything was transparent and I didn't feel pressured to perform any additional maintenance (I received an oil change).

Myron

20 de sep. de 2016

Sam Samet, our salesman, was wonderful! He was very, very knowledgeable about all the vehicles, and was great at explaining things to us. He found us the perfect SUV, a RAV4. The atmosphere at Napleton's was very relaxed and put us at ease. We found everyone there to be very friendly. The best part was when Sam was sitting in the SUV with us, explaining how everything worked. That was wonderful! He also said if we had any questions, just give him a call. We couldn't have had a better experience. Thank you!

Patrick

20 de sep. de 2016

My Salesmen, Andrew Taylor listened attentively to me. He found the perfect car with the perfect deal. He cares about my long term goals and considered them.

Diana

20 de sep. de 2016

Jason was very focused on what I was looking for in a car. He did not try to "encourage" me to purchase a higher end model, and he filled what I had as specific requests in a vehicle.

Sean

20 de sep. de 2016

Quinton was likable, knowledgable, perceptive, reasonable and easy to reach. Good communicatation throughout the experience. Didn't get the feeling I was being pressured. I understand everyone is trying to make money (dealer, sales associate) and as a customer, I was satisfied with my experience.

Kristyn

20 de sep. de 2016

Bruce Andree was an excellent sales representative that was able to answer all of my questions and even answer questions I didn't know I had to enrich my experience that much more. The sales manager Markiss Stone was outstanding he new his facts which as a consumer makes you more confident when you are working with managers that know what they are speaking to. I found his knowledge extremely impressive and helpful!

Ronda

20 de sep. de 2016

Sam Samet was professional, knowledgeable, friendly and courteous. I trusted him to act in my best interest as well as the dealerships.

Sherry

20 de sep. de 2016

Quinton Pryor was very helpful in determining what our family needed and worked with us to get the best deal.

Heath

20 de sep. de 2016

Sam Samet was an exceptional salesperson--one of the best, if not THE best I have ever had for a car purchase.

Jane

20 de sep. de 2016

The sales person , Jesse, was not pushy and answered all our questions and on getting us the car that met our needs for the lowest price. We were not looking to buy a car yesterday but we did! I thank you cause I love my car and so does my dog, Emma.

Ziwei

20 de sep. de 2016

Price is transparent. Overall experience is good. Just the sales only give me one key and can't find the other one. Hopefully, he will find it and give it to me as soon as possible.

Kathy

20 de sep. de 2016

Our salesperson Jesse Mannin. Plus the quality of the vehicles. Jesse is the best! He treats you like a person, a family member not just a customer.

Carol

20 de sep. de 2016

our salesman met us at the dealership on his day off after I had an unexpected change of plans and was available a day earlier than anticipated.

Alonzo

20 de sep. de 2016

Provided information and numbers over the phone and internet that helped me along in my thought process even before I came to the dealership.

John

20 de sep. de 2016

being in business myself I know the importance of making a good 1st impression and Sam did that. He first looked up to see if I had a sales man. That spoke a lot of his person. And from there he heard what I said as I was buying a car for my wife. I watch him treat her with great respect and he heard what she wanted and we got the car. So thank you for a great experience. I give Sam 100%. In business you look for these guys.

Karen

20 de sep. de 2016

The people at the Toyota part of the dealership are very friendly. Pat Barnes was the service contact and she was careful to ask what I needed for my car and careful to be sure I could use the discount from a service email. All the cars we have bought there have been well taken care of and the service waiting area is great even if you bring kids.

Jessica

20 de sep. de 2016

Sam Samet was wonderful, friendly, and knowledgeable! Large variety of available vehicles to choose from! Would highly recommend! 2016 Tacoma is beautiful!

David

20 de sep. de 2016

Everyone I interacted with were trying their hardest to make sure that we could get a payment that I would be able to afford on my new Scion IA. Matthew Hall was a great salesperson as well. I really enjoyed the jokes he would make while explaining everything. It really showed that he was a down to earth person and wasn't trying to be the completely serious no jokes allowed kind of businessman. Honestly, if it wasn't for his humor I would have probably reconsidered getting the car.

Lisa

20 de sep. de 2016

Extremely friendly and helpful staff. No one was pushy and everyone I encountered was willing to go out of their way to deliver exceptional customer service.

Ann

20 de sep. de 2016

The last 2 days have been exciting to pick out my car and Matt was fantastic and not too pushy

Kyle

20 de sep. de 2016

Everyone I dealt with were wonderful and very helpful. Ray Eppley and Bob Rowe were both knowledgeable, courteous, and professional and made everything very comfortable and easy for me. The gentleman (whose name I can't recall) that handled my financing of the vehicle was also terrific. They all handled everything with a very low stress and hassle free manner. I feel they worked hard to find a way to get me in a good used car for my newly licensed daughter. I greatly appreciate it.

Frances

20 de sep. de 2016

Jason was very helpful and not pushy in the slightest. The not pushy part was really important to us, particularly after a not-so-pleasant experience we had at the dealership under a former owner. Same with the meeting with Ted. Once we said we didn't want any of the extended warranties or other packages, he moved right on to the next thing. We also appreciated the time Jason took to explain all the various functions of the car - after the sale was complete.

Nicole

20 de sep. de 2016

Jason Nelson was truly exceptional. We have purchased three vehicles from him in the past three years and will continue to work with him. He has our complete trust and is wonderful to deal with. Knowledgeable, friendly, goes above and beyond. We refer all of our friends and family to Jason.

Judith

20 de sep. de 2016

I liked my sales person, Billy Sweet. He was very friendly, remembered my name, and came in on his day of to sell me a car. He seemed knowledgeable about is product. Is willing to assist me with some of the features when I pick it up.

Pulkit

20 de sep. de 2016

The best part of the experience was dealing with the individuals. Mitch Wilson, Andrew Taylor, and Ted Peoples were great to work with. They were able to locate a car for me and have it ready for pick up within a couple of days. I mentioned problems I had in the past with O'Brien Toyota and Andrew even went out of his way to introduce me to a service manager I should deal with if I ever have any issues on the new car. Overall a great experience and I will recommend working with the same team in the future.

Mark

20 de sep. de 2016

Idriss is an awesome salesman who was very attentive to my questions and needs, as was Markiss Stone when it came to financial questions.

Bruce

20 de sep. de 2016

I work here, but I got to tell you, Pat Barnes is the best service advisor we have. My clientele love her. If my customers have a problem they call me and I give the information to her; which in turn she calls them and takes care of the service situation. Its a system that has worked for many years for her and I. She is an unbelievable asset for Napletons.

Theresa

20 de sep. de 2016

My first oil change and 6 month check-up was quick. Didn't have to wait long at all. Everyone was so friendly!

Joyce

20 de sep. de 2016

easy to get appt.allll people who interacted with me warm, caring,friendly and wanting to help me. the work got done quickly. as always a great experience.

Janet

20 de sep. de 2016

Was able to get registered right away and Bryan was nice and very helpful. Could talk to my salesman while I was waiting and it didn't take that long.

Anil

20 de sep. de 2016

My purchase experience was very smooth. Thanks to Matthew Shanks. From the get go, he made it easy and pleasant!

Shirley

20 de sep. de 2016

Although I was a complete stranger to this dealership I was treated like I was one of their best! I was on the road from TN to IN and check engine light came on my van. The service department got it checked out and I was on my way confident my vehicle was ok.

Terry

20 de sep. de 2016

Very well cared for from the time I drove in for my service until the time I left. Everything was explained as to what they were doing. Also appreciated the update on what needed to be taken care of to maintain my truck in optimum condition.

Bonnie

20 de sep. de 2016

The staff is always so helpful and pleasant. I would not consider buying a car anywhere else at this point in time. Very happy with my salesman Bruce and my service rep Doug.

Hao

20 de sep. de 2016

There was always someone to guide me through the process, I was not left alone for a second. And it is fast.

Kelly

20 de sep. de 2016

Quinton and Markiss were great to work with! Never felt pressured. They didn't just tell me what I wanted to hear, just to make the sale. Always felt they were honest and sincere!

Zhenhao

20 de sep. de 2016

I would say that my manager is very very very,,super friendly and professional.. I think he is a new person, but .. very professional

William

20 de sep. de 2016

the work was done on time as predicted, also enjoyed working with pat barnes.the waiting area is also very comfortable

Lura

20 de sep. de 2016

I love how I wasnt sure which car was for me but the one i bought was picked out by sam and I absolutely love it!

Evelyn

20 de sep. de 2016

Everyone was very polite & helpful. Couldn't believe I was allowed to take the car before my money was transferred into my checking account. Guess they knew where to "find" me if it bounce!!

Dianna

20 de sep. de 2016

Prompt service and very detailed to service that needs to be done. Always friendly and appointments are always on time and

Jon

20 de sep. de 2016

I like that my customer rep, Pat Barnes, explains well what needs to be done, and what repairs are crucial.

Donald

20 de sep. de 2016

After many years of having multiple vehicles serviced by Toyota at this location, I am very very impressed. The recommendations by the staff have always been honest and thorough. The work is excellent and affordable. The communication is outstanding.

Desserae Shepston

13 de sep. de 2016

Art provided me (Desserae Shepston) with excellent service when purchasing my 2017 Hyundai Elantra at Napleton's. He was friendly and informative and worked with me to get me into the car I wanted.

Yvonne Vincent

10 de sep. de 2016

Got a 2017 Kia Sportage and absolutely love it. Brandon and Tony And Levi made sure I understood everything about the car and had me look at all the cars I wanted too. They were patient, informative and helpful. The buying process was super easy and will do it again. I had my 2009 Equinox serviced there and the service dept totally sold me on going to Napletons. Drew the advisor is also super great to deal with and helpful. I will not buy a car anywhere else or have a car serviced anywhere else but Napletons. I encourage everyone to go out and check them out and see what I mean. You will love it too.

Amber M

10 de sep. de 2016

We just bought a 2016 Kia Sorento from Napleton's and our salesman Tony Hoffa was AMAZING!! Thanks for the awesome service.

Sven Munck

10 de sep. de 2016

OUTSTANDING ......All the way around. Special thanks to Joe Homer and the Napleton's Kia CREW .....AND yes if you are looking for a GREAT DEAL check them out today ...........complete satisfaction Sven n Carol Munck..Danville IL

pattykelsey68

9 de sep. de 2016

They really worked to help me with a deal, were very friendly, and worked within my budget. I have already recommended the dealership to many.

yun14

9 de sep. de 2016

I don't remember the name of the guy who went through warranty stuff but he was very considerate of my stance on what I want to include and did not force anything upon my choices.

Jennifer Schunke

9 de sep. de 2016

Jennifer Schunke and I bought a 2016 Sonata Hybrid from Napleton Auto Park of Urbana from Arthur Luke. Arthur was very helpful in helping put me in the right car. Great experience.

amber.dodd2

8 de sep. de 2016

Brad did a wonderful job meeting our needs and finding exactly what we needed. I am very happy with the services provided and the vehicle I bought. I would highly recommend! Thank you!

calwes

8 de sep. de 2016

Traded my 2014 Elantra for a more comfortable 2016 Sonata, which I love! Three-year lease (a first for me). Option for 36K mileage discussed with sales staff but the actual lease was 12K!

Fidaa abudayya

5 de sep. de 2016

Arthur Luke was a great guy to deal with. He sold me the Kia Sportage 2017, and made me fall in love with it. The color was perfect he know it was for my complexion. At first I went to Toyota but I changed my mind and went to Kia and dealt with Arthur. Thank you for your amazing service! And to all the Napleton.

Kathy

1 de sep. de 2016

Jesse Webb at Napleton's Auto Park helped my husband and I find the best car for us! He did a fantastic job!#JesseWebbSells

maci_hiser

31 de ago. de 2016

I am very satisfied with my purchase, dealership, and salesperson. He was sure to get me the car I wanted in my affordable price range.

Emma

27 de ago. de 2016

Great experience with with Arthur Luke while buying my CX-5. Very through and entertaining through the whole process.

Freddy

27 de ago. de 2016

Jesse Webb and Brandon Price did everything in their power to get us the deal we wanted!! I highly recommend visiting these guys on your next purchase! You will not be disappointed!!

roneal369

25 de ago. de 2016

Had a pleasant experience with everyone involved. Would recommend this dealership to friends and family looking to purchase a vehicle. Will come back here for next vehicle in future.

Debbie Heckerson

24 de ago. de 2016

Arthur Luke was the Salesman that took care of Us.He did an awesome professional job!We bought a KIA SOUL.He explained everything about the car.We were very comfortable with Him & leaving with new car.We'd recommend Him to anyone.

arricha1

20 de ago. de 2016

Very pleasant buying experience. If I were to give Napleton's Hyundai of Urbana a grade in order to rate my experience, I would give them an F...for fantastic.

Kay Mockbee

20 de ago. de 2016

Arthur Luke was our salesman, very though with the explaining of the car. I would recommend him to anyone. This is the 4th car. We have bought from him

Tami

20 de ago. de 2016

Came to Napleton to look at the Sonata's, and Brandon was very helpful and i received an EXCELLENT deal....Would defiantly refer him to everyone/anyone~ love my new car

Julie and Bob

20 de ago. de 2016

Right from the start Arthur was great to work with. When purchasing our 2017 Kia Sorento he kept us informed each step of the way. We would definitely do business with Napleton Auto and Arthur Luke again!

teachingwright

18 de ago. de 2016

This is our 2nd vehicle we have purchased from this dealership. We have had 2 wonderful experiences and will definitely be back in the future! Thanks Napleton's!

cham796

18 de ago. de 2016

Very nice and friendly as well as helpful Took a lot of time to work with me as a customer making her first car purchase

twedig0

11 de ago. de 2016

The salesperson at Napelton's was knowledgeable, effective and NOT aggressive. He was able to help me determine not only what I really needed in a vehicle, but did so, without compromising on what I wanted in a car. Also, dare I say it, he was rather open and honest about the pros and cons of every car we looked at--kudos to Napelton's! Will definitely buy here again.

g.karr

11 de ago. de 2016

Ted People's-Business Manager tried to sneak in extended warranty into the payments. When I asked about he said they were included. Since this is not my first vehicle purchase, I knew differently. Not sure if this is a requirement that all dealers do but it is a turn off. Instead, ask the customer if they are interested in finding out about extended warranty. If they answer no then stop.

terriclark92

28 de jul. de 2016

They could have done better on my trade in on my car and told them that but did normal car sales double talk. Who ever did the detail on my new car did a terrible job on the windows streaked & looked like soap or something still on them. I had to clean again when I got home. I was in a situation to where I had to trade 2 cars for one & did not want to get rid of mine. They did help me find something close to mine.

cassiearenz

28 de jul. de 2016

Craig was very helpful and answered all questions to help me pick a car that fit my needs exactly. Very happy with my interactions with all employees and the helpfulness as well as the services provided by Napleton's.

bwtucker

23 de jul. de 2016

It was a good experience. They took the time to get us what we wanted at the price and financing that we were comfortable with. I would shop there again.

mgallaak

20 de jul. de 2016

The Napleton dealership in Urbana is staffed with very friendly, knowledgeable, and competent professionals. They were patient and informative in helping us choose our car, without being pushy. We went to several other dealerships in Illinois, including some in the Chicago area, and this was by far our favorite.

shwalker

16 de jul. de 2016

Ben Starks was a great salesman and made me feel comfortable with my deal. I had purchased a vehicle from O'Brien's in 2014 and wasn't sure if the service would be at the same level with new ownership. It certainly is!

sunil.patel249

14 de jul. de 2016

The dealers were professional about the experience, because of of the large selection of vehicles, I was able to find a car that I was happy with, and the price I was willing to pay.

dolphin_lvr_93

9 de jul. de 2016

Between levi miller and the finance manager i worked with they worked extremely hard to get me what i needed.from the day i walked in to the day i walked out with papers signed in hand,they never failed me. I had my doubts and with the sudden loss of my mother they never stopped working on trying to get me into the new car and for what was best for me.they exceeded any standards or expectations. I cant thank them enough.

dennydavis1

8 de jul. de 2016

Always give 110%! Through the years we have bought many vehicles through this dealership for what it was called O'Briens. We've always brought our vehicles to be serviced here.

bclapp94

7 de jul. de 2016

I was satisfied with the way they handled everything. I would highly recommend this company to my friends and family. They did a very good job.

lawdude

7 de jul. de 2016

The 2017 Elantra is greatly improved and is wonderful to drive. I would highly recommend this model to my friends, and in fact, I may buy a second one in the near future. Please keep up the good work. Thanks.

eamadi

1 de jul. de 2016

The experience was very pleasant. The sales staff listened to me and worked with me. They explained all the options and answered my questions professional and straight forward

trinajones73

24 de jun. de 2016

Great additions and upgrades. The treated cloth seats are wonderful. Love the black color. Wish the car came with tinted windows. I had a sunroof put in my vehicle and it turned out great and wasn't priced too high. I wish that when it had to be transported to Indiana it would have been put on a flat bed tow truck instead of being driven by an employee there and back. And the tank was not full when it was returned to me when I filled it up before it was dropped off to the dealership. It was brought back with less than a half of a tanks of gas. Not to mention the miles that was put on my vehicle due to it being driven to Indiana and back.

cohenkerry71

22 de jun. de 2016

I had an excellent experience with everyone involved including Arthur Luke, Steve Palmer and Nikki. I will highly recommend Napletons to anyone looking to purchase a car. Excellent customer service. Arthur Luke is a phenomenal salesperson.

Emanuel

22 de jun. de 2016

The reason we purchased from the dealership is because Levi was not pushy. He listened to us and worked very hard. We visited other dealerships and were not treated with the same professionalism that he treated us with. We have already told our friends and family to purchase from Levi.

mistydawnfry

12 de jun. de 2016

I had a great experience when buying my car at Napletons. They were very helpful, very kind/friendly and helped us every way there was for us to take home my new car! I will be going back again when I need a new vehicle.

dbmb1993

11 de jun. de 2016

great experience, was in and out quickly, very nice sales people, purchased on Memorial Day, they even offered us a burger they were grilling out for the employees that day,

alford0

11 de jun. de 2016

I like the employees. They are very efficient and friendly. There was no hesitation in their delivery of extremely good service. I have been dealing with them for years and have not seen a change.

george.laurizas

11 de jun. de 2016

We are very satisfied with the service provided by the staff of Napleton's of Hyundai Urbana. They have been competent, friendly and helpful during the time we purchased our Sta. Fe. We will definitely be back when we purchase another vehicle in the future.

hdsprt96

7 de jun. de 2016

Brandon was our salesman. He did a good job with the sale. We were very satisfied with him. He was friendly and helpful. I would recommend him.

Champaign's Finest.

1 de jun. de 2016

Levi Miller helped me and my wife find the correct trim level and features of our new Kia Sedona. I never purchase the same day that I'm looking. Levi Stayed in contact with me via text and made sure I received a great deal! We are very happy with our purchase and the entire staff at Napletons was professional and helpful.

spiritwngs58

27 de may. de 2016

Courteous friendly informative staff. Left with first new car in over 25 years with full tank and only 12 miles on it. The staff was amazing and answered any questions.

erica_fraley08

27 de may. de 2016

I had excellent service while buying my Elantra at Napeltpons. Tony was a great salesman and answered any questions. Also strived to get me the absolute best!

George

27 de may. de 2016

We had a very good experience in acquiring our new Sta Fe Sport through the competent efforts done by Levi Miller who assisted us today. Thanks, we are now looking forward to our Hyundai driving adventures! Kudos Hyundai Napleton staff!

kelly.hendren

26 de may. de 2016

When I decided to purchase a new vehicle I did a lot of research and narrowed my choices down to a Nissan Altima or a Hyundai Sonata. I've owned 2 Altimas in the past and loved both of them. In all honesty I really felt I would end up with owning another one but my husband wanted me to at least look at the Sonata. I decided to test drive the Sonata first and LOVED it. I asked Tony to get some numbers together for me and if they could get it within my price range I wouldn't even go test drive the Altima....and he did!! I am more than please with, both, my new Sonata and all I he help Tony gave me throughout the whole process. And, I didn't test drive the Altima. ?

Jerry

24 de may. de 2016

Levi Miller asked me questions to make sure he showed me the correct trim level. My wife knew what color she wanted. Levi Directed me to a Tucson "sport" this had all the options I wanted plus some. We worked out a deal and I was in and out in about an hour. Very Painless and professional.

joe 805

23 de may. de 2016

Sales man was knowledgeable, even though it was a very new car to the lot. No pressure from the sales manager, and also able to answer all of my many questions

Paula Dowling

23 de may. de 2016

Did a great job getting us into a new sorento!!!!! I would recommend you see him if your looking for a new car.

Courtney Lea

21 de may. de 2016

Levi Miller at Napleton was EXTREMELY knowledgeable and helpful! He got me in and out and in a new car fast! The dealership is huge and has tons of choices. Why go anywhere else?

Ariel Heppe

21 de may. de 2016

Napleton's auto park is an amazing place to buy a car from. The staff is absolutely amazing! Levi Miller was a great salesman and super helpful with selecting my first new car.

striblinglarry

19 de may. de 2016

The Hyundai dealership provided great service while I prepared to purchase a vehicle. I would definitely recommend it to others who choose to deal with this dealership.

"Rafa"

17 de may. de 2016

I couldn't have gotten to a better place to get my first brand new car. I am not an easy customer, you won't sell anything to me the first day. I really like to pay attention to detail and to the options that I may have. This made me come back not once or twice but four times in the same week to Napleton's Auto Park of Urbana. Every time I went to a different place I felt the hurry to be sold something just because, but Levi Miller (the sales representative that took care of my purchase) was all the time giving me all the information that I needed without pushing me to buy. He was patient and wise to know that I would have ran away at the second I would have felt any pressure. Definitely recommend this place if you are thinking on buying a used (my first thought) or a brand new car... they will really treat you as you deserve.

Michelle Nelson

17 de may. de 2016

A wonderful experience! I would buy here again! The Sales Person (Levi Miller) was very knowledgeable and not pushy at all!

Deborah Essary

17 de may. de 2016

Friendly service. Levi Miller our salesman was real friendly and thorough. Fast friendly awesome deal on a new Kia Sportage.

Wrestling fan

16 de may. de 2016

Great all around service from Levi Miller. Made the time enjoyable and helped me in every way.

terrahendrix0626

15 de may. de 2016

Jess and Tony made it easy, fun and comfortable to buy a car. Very professional and knowledgeable guys. What more is there to say? 25 words ok?

Deborah Essary

14 de may. de 2016

Friendly service. Levi Miller our salesman was real friendly and thorough. Fast friendly awesome deal on a new Kia Sportage.

cmcabaj

13 de may. de 2016

Our overall experience with Napleton's Hyundai was very positive. Initially we were greeted by a young man, Chris Neal, who was very professional and friendly in his approach with us. He worked with us but didn't pressure us which we appreciated. After a few days of working out our finances we came back and this time Joe Holmer worked with us due to Chris no longer working there. Joe was very helpful and friendly also in going through the process of buying our new Genesis.

DEBBIE FROM RANTOUL

10 de may. de 2016

Levi Millet and the entire staff were all very professional and made the process very easy! I have purchased several vehicles and this was by far the best experience possible. Kyle and shaqed in the internet depth were quick and helpful. shaqed introduced herself so I could out a face with s name, Levi knew everything about the elantra and explained how to use every feature of the car. Levi explained every step and kept me updated. Highly recommend Levi and the dealership.

Holly's Kia

9 de may. de 2016

I went to Napleton Kia , with Arthur Luke being my salesman from the past two Kia's. He showed me the 2016 Soul and I fall in love with it. Oh don't like me forget about the sales manager Jess Collins which both of them were very nice and understanding about helping me get a new car and looked out for my budget. I'm going go and tell my friends about Napleton, and speak to only Arthur and Jess. They are the best in what they do when selling you a car. Thanks a lot guys Holly's Kia

pevla.young

5 de may. de 2016

I am a firm believer, the impression given to me as a customer, shows the impression of the company. I expected to be treated like a "number" with an unfriendly staff, needless to say, from the time I arrived, I was greeted with a smile, and made to feel welcomed. To me, that speaks volumes of outstanding customer service. I live outside the area and was introduced to Napleton Auto Park via internet. I received a quick response in regards to the vehicle that fell within my budget. When I arrived, the salesman was genuinely friendly and helpful. I was introduced to the GM, and Service staff, all were extremely friendly. The vehicle I purchased was not the vehicle of choice; as a single parent I needed a car with a good warranty and an affordable gas mileage. The salesman was informative regarding the kind of car I needed versus what I wanted. They gave me a GREAT deal and I walked away with a GREAT car. I want to thank Jess, Brad, and Kyle for their outstanding service and awesome customer service.

spend01

5 de may. de 2016

I had dealt with Carmack in Danville for years and my son suggested I try out different auto's at Napleton. He had bought several cars from there and recommended Ben Starks take care of me. So glad I did. My salesman was excellent, explaining everything to me and taking me on several test drives. After I bought my car, he explained everything in great detail and made several follow up calls to see if I had any problems or questions.

Kyli

4 de may. de 2016

Absolutely wonderful to work with! Very fun and worked out a great deal for me to get a brand new car! Will come back again :)

Kandi

29 de abr. de 2016

Great service! Great price..........would definitely recommend.

Michelle Nelson

29 de abr. de 2016

A wonderful experience! I would buy here again! The sales person was very knowledgeable and not pushy at all.

mjsavoie.15

28 de abr. de 2016

Napelton's staff was very responsive to my new car requirements, identifying quickly a vehicle that suited my needs. The sales rep provided useful information and sought additional staff support when needed. The financial aspects of the purchase was quick and easy.

Mark

26 de abr. de 2016

Levi was my sales consultant for the experience. Levi was knowledgeable and pleasant to work with, and very willing to work with me and family. Levi listened to my concerns and requirements for purchasing the car.

Becky

23 de abr. de 2016

I had the great pleasure of working with Levi miller to purchase a new suv. I'm sure I was not an easy customer as I knew what I wanted and did my research prior to coming to Napeltons in Urbana Levi was always courteous and helpful. He was not pushy and went above and beyond to help me get a car that Iworked within my budget and needs. I salute you Levi! Job well done and a happy customer is a good thing!

jrynelncarlson

22 de abr. de 2016

Thanks, love jesse, he didn't push me into making a decision, feel I got a fair trade in deal, and of course getting my car washed. Doing this on my phone so just in case I hit a wrong number jesse is a 10 overall no complaints

Shawn

22 de abr. de 2016

Tony was my salesman. I did the research ahead of time so I knew what I was looking for. He was able to answer my questions on site. I was also able to text message him at night while I was home. This saved considerable time at the dealership the next day. Thanks

hmaxwel2

20 de abr. de 2016

Great service that met my needs and expectations. Was also accommodating and friendly, going beyond the norm to make sure we were satisfied. Would recommend to others and would buy from again!

ciara.8918

19 de abr. de 2016

I enjoyed working with Jim Stevens. This is the second car he sold me. Very friendly and always professional. The auto park has a variety of cars which is great for anyone who is looking to purchasing a car. I love my new car. It is my first brand new car and I am thankful oN the deal they were able to work out for me that was in my budget. Thanks.

cristyc79

14 de abr. de 2016

Happy with service, staff and overall experience. Will continue to but from Napleton and use their service department. I will refer friends and family to Napleton for their vehicle needs

Patricia j. Gerdes

14 de abr. de 2016

He was very knowable in every thing. Every nice ,respectable and would ask for his help to buy another car if needs a raises. Never left me hold time was always there to answer question. Excellent salemen.

rowens75

12 de abr. de 2016

Most dealership experiences in the past left me apprehensive about what to expect when I walk in the doors at any dealership. Brad Geegan (our sales rep) and his colleagues demonstrated that it is possible to offer a personable, efficient and overall positive experience when purchasing or leasing a new vehicle. I had a wonderful experience and I highly recommend Napleton's Auto Park to anyone.

Anthony W

9 de abr. de 2016

Nothing but positive things to say about Levi Miller and the rest of the Napelton's staff. They went above and beyond to get me in a vehicle that worked best for me. Highly recommended this dealership and personally ask for Levi Miller. Thanks again to Napelton's and Levi

osielgarduno

8 de abr. de 2016

Waiting to have wheels changed. Came across Ben who greeted me and noticed I was bored. Went for a test drive loved the car and he helped me close a deal. Excellent guy and worth the wait!

Suzette

5 de abr. de 2016

Very helpful and knowledgeable about vehicles. A great salesmen was with me through the whole process and made sure I got exactly what i needed

Nicole Milt

4 de abr. de 2016

Levi Miller was a huge help. He made the whole process go as smooth and quick as possible. He was very knowledgeable and make me feel very comfortable .

Allissa W

30 de mar. de 2016

First off, I just want to commend Levi Miller for being the BEST salesperson I have ever worked with. In the past I have not had great buying experiences but today was very different. Levi and everyone I dealt with were so friendly and helpful. I definitely recommend coming to Napleton's Auto Park of Urbana if you're in the market for a new ride.

teena.taylor

29 de mar. de 2016

Jess and Trae made the car buying experience quick and easy. I came in thinking I wanted a specific car, but seeing it in person changed by mind. The 'Jess and Trae' team helped me find the perfect car for me.

Jones

29 de mar. de 2016

Purchased a new 2016 Hyundai Elantra GT from Napleton Auto Park at Urbana. Levi Miller helped through the entire process. He was highly responsive, helped find the right car, was willing to go the extra mile on customer service. Overall, it was a good experience getting the car from Napleton's. Would definitely recommend it!

Marc and Gina Funkhouser

29 de mar. de 2016

Levi did a great job working with us to get great deal on a 2016 Mitsubishi Outlander.

anne.carbonneau

28 de mar. de 2016

My experiences with Napleton's have been perfect. They never fall short or disappoint. They have exceptional sales and service departments. I will not go anywhere else to buy my vehicles from now on.

mugrkk

28 de mar. de 2016

The Tucson is a very nice car I will be happy to drive it and to be seen in it I can now get by a gas station without having to stop!!!!

Illini Michael

28 de mar. de 2016

I had a great car buying experience with Levi Miller at Napeltons in Urbana, il. He was knoweleable about all the vehicles I looked at and I chose the Mazda 6. I would recommend this dealership and definitely work with Levi.

taline99

27 de mar. de 2016

We purchased a 2016 Highlander with the assistance of Ed Maher. He was knowledgeable and friendly. While we completed endless paperwork, he entertained our child and helped to make it a terrific experience for all of us! We are glad we decided to purchase locally and would do it again.

Tara Lash

27 de mar. de 2016

We purchased a 2016 Highlander with the assistance of Ed Maher. He was knowledgeable and friendly. While we completed endless paperwork, he entertained our child and helped to make it a terrific experience for all of us! We are glad we decided to purchase locally and would do it again.

78calamuchita98

25 de mar. de 2016

We love our 2016 blue Hyundai Elantra. The style, the sporty look, the superb handling and the fantastic gas mileage. We are so thankful that the salesman, Jesse Mannin, understood our situation and helped find the best car that we could afford; the same is true of the manager, Jess, who called several times to encourage us and worked with Jesse to present a deal that was satisfactory for everyone. We appreciate all that the Napleton staff did to help without any aggressive or pressure tactics. They were very helpful and sincere.

StoneFacedWriter

25 de mar. de 2016

I worked with Ed Maher for a second time now, and he was just as knowledgeable and professional on this car as he was on the last. I came in wanting a particular trim, but after talking to Ed he pointed out that I could actually get everything I wanted on a different trim and manage to save $1,200 in the process. I'm sure by saving me money he cost himself a little as well and I never expected a sales person to actually do that. Ed impressed me the last time I worked with him, but this was above and beyond. All my family members will be seeing Ed before they go anywhere else.

urbanmiss

25 de mar. de 2016

I love Hyundai for their warranty and quality of vehicles. I've owned a 2008 & a 2012 Sonata. This is my 3rd Sonata 2015. This dealership and previous Obrian Ownership serviced my 2012 well even though I purchased it elsewhere. This helped me determine to purchase this car from them.

heatheravon07

24 de mar. de 2016

Had wonderful service. Everyone was friendly, caring and personable. They were not pushy like a lot of salesmen. Will definitely recommend them to anyone need a new vehicle.

jennifer.anne.campbell

24 de mar. de 2016

I had a great experience buying my first new car at Napleton's. I was really nervous before going because it was going to be a huge purchase, but everyone there made me feel comfortable and, most importantly, not pressured into making a such a big decision before I was ready.

astemle

24 de mar. de 2016

My salesman Brandon was terrific as were the sales manager Jess and the finance manager too! Brandon listened to what I wanted and searched for what I was looking for then brought me vehicles that matched so that I could test drive them. When I made up my mind he then had it cleaned and filled up the tank! He set up my Bluetooth and showed me the quick-start guide and the service department. it was a wonderful experience!

poobie50

24 de mar. de 2016

Trae was excellent to deal with. Very helpful. Asked the right questions to get me in a vehicle that was right for me. Thank you Trae.

stanleyrife

23 de mar. de 2016

We have purchased 3 veichles from them . Staff very nice and helpful would recomend you get your new veichle from them. Steve is the man to see.

Linus

23 de mar. de 2016

I worked with Ed Maher on my daughter's Elantra, he was amazing! This is the third car our family has bought from Ed, we'll never go to another salesman. He knew everything I asked him and explained all the features perfectly.

Marol Lee Knight

21 de mar. de 2016

Would like to Thank Robert Faulk your Salesman and Mike Duckett sales manager! You guys are awesome! I'm so pleased with my Grand Cherokee. Your helping me understand all the features was greatly appreciated. I get complements all the time, on what a sharp SUV I have! I Love it! Will keep telling everyone to go to Napletons and ask for Robert and Mike!

Mary Ellen

21 de mar. de 2016

All people at dealership were very helpful and knowledgable. The salesman was extremely helpful curtious and knowledge . Felt no pressure at all to buy .it was very easy and for once enjoyable to buy a new car.

aleshapryor

18 de mar. de 2016

my sales person Trea and the general manager Jess, the finance department, and the title department did an outstanding job with helping me. I love my car and not only that but I guess my neighbors liked my car also until they purchased a 2011 Elantra from you Guy also.

Justin Grob

18 de mar. de 2016

My salesman was Levi Miller. His knowledge and customer service were outstanding. He got me the car I wanted for the price I needed. I will definitely be calling and recommending Mr. Miller in the future.

NCarey

15 de mar. de 2016

Brandon was very down to earth and wonderful sales person to work with. He was very responsive when we had questions to be answered. He took the time to listen to our concerns and helped us figure out what we wanted. We are very pleased with our purchase and loved how will he worked with us to get exactly what we wanted.

Bill Reynolds

15 de mar. de 2016

Easiest car buy ever at Napletons auto park, Tony and staff went out of there way to put me in the car of my dreams (Mazda Miata) would highly recommend anyone looking to buy a car to check them out. They went the extra mile to make sure I was a happy customer. 10 out of 10!!!

gambles4

14 de mar. de 2016

Good dealership with very friendly staff. Bent over backwards to give us an awesome price!! Will defiantly use for future service and purchasing of vehicles. Love our new Azera!!!!

ultracar

12 de mar. de 2016

Joe Holmer did a marvelous job showing and explaining the vehicles I was interested in. He was extremely calm and never pushy in the way the deal moved forward. He listened carefully to my needs and handled my requests professionally.

Greg

12 de mar. de 2016

Levi's provision of excellent customer service contributed to a great experience at Napletons. Levi was knowledgeable about the car and committed to delivering the best product aligned with our preferences. Excellent service from a dedicated professional.

Larry

12 de mar. de 2016

Ed Maher, was a great help with finding me my car .he was very knowledgeable about all the cars and how everything inside them worked.

jonesy143mj

11 de mar. de 2016

I love my new 2016 elantra. She is a car that truly suits me and my style. I would highly recommend this car to friends and family.

Tami Vest

8 de mar. de 2016

We have been dealing with Brad for our last two cars and two for our daughter and have had nothing but excellent service! Great guy!

Kaylah

8 de mar. de 2016

Came in to buy a new car.. I was in the worst situation possible; still had a loan on a used car, bad credit, no down payment, etc.. I needed a safe and reliable car for me and my baby. Levi did everything and everything for me. He was straight forward and made sure I was completely satisfied. Now I have a brand new car for an amazing price & great warranties. I recommend anybody to come in and ask for Levi if they want a great deal on a new car.

Angie C

5 de mar. de 2016

Brad has taken great care of us with the purchase of two vehicles within the last 6 months. His customer service is amazing and the team that he works along side are also amazing. Brad does anything within his power to get you into the vehicle you desire and there is nothing better than buying a product from a great person and it being a great product. I encourage you to visit Brad at Napleton's for your next vehicle purchase.

Xragrl

22 de feb. de 2016

Possibly the best new car buying experience in Champaign/Urbana! Brandon was great, patient and helpful, very knowledgeable.

Melonyb

20 de feb. de 2016

Excellent buying experience! Brad is a very honest salesperson and I appreciate the way he worked the best deal for me!

Judym

16 de feb. de 2016

Great connection with John. He listened to what my needs were and found me the car I wanted with no pressures. Jess and he did a great job making sure my switch from my Toyota to a Mitsubishi was seamless. Highly recommend both sales reps.

Carl

5 de feb. de 2016

I worked withi Te'Vaughn Brownlee and Jess Collins. Both were professional and friendly. They were patient with my many questions and answered all of them. Overall, I experienced a transaction that was great, I highly recommend Napleton's.

sheps

4 de feb. de 2016

Each employee I encountered was friendly and courteous. We were able to schedule appt. to fit our needs. Department wait area was comfortable and clean. Service was completed in under 1 hour and car returned with windows washed and interior swept.

Shelby

30 de ene. de 2016

My name is Shelby. My overall experience was excellent. I came in wanting to lease but ended up buying. I bought the 2015 Kia Rio. Arthur Luke did a wonderful job with helping out overall.

2GreenApples

29 de ene. de 2016

VW team at Napleton delivers outstanding service every single time! They always go above and beyond, whether it's the sales or service team. I've purchased two new cars there over the past several years and have nothing but good things to say about the VW staff.

lynnr

28 de ene. de 2016

met immediately by a tech who checked me in, escorted inside, discussed the work and was told that it would be 2 hours...1 hour and 50 minutes later my car was done

Paul kommer

28 de ene. de 2016

Levi miller, was our sales person, did an excellent job. I am first time Kia buyer. Very happy,

Paige

26 de ene. de 2016

Tony Hoffa did an excellent job helping me pick out the perfect car! He was sure to find me a great car to fit my needs. They didn't have the exact model I wanted on the lot so they went searching for me. They had my new car there and ready in just a couple of days. I couldn't ask for a better experience and better people to assist me while car shopping. Tony Hoffa is the real deal.

Paige

25 de ene. de 2016

Tony Hoffa did an excellent job helping me pick out the perfect car! He was sure to find me a great car to fit my needs. They didn't have the exact model I wanted on the lot so they went searching for me. They had my new car there and ready in just a couple of days. I couldn't ask for a better experience and better people to assist me while car shopping. Tony Hoffa is the real deal.

Nff

31 de dic. de 2015

Our brakes went out in Champaign during a long interstate trip. The Kia service here was outstanding. Very good customer service and a comfortable, pleasant waiting area. We had to get a hotel while we waited for parts, but they provided a free shuttle, and the next morning we had our brakes repaired, four new tires, two recall items fixed, and a general inspection of our whole car. Great service, great people who really knew what they were doing.

Ms. Carter

19 de dic. de 2015

Brad was an excellent salesman, very polite, if I could I"d give him 10 stars!!!

Jeremy

12 de dic. de 2015

Buying a car can be a nerve-racking experience. You want to get a good deal and at the same time know you're not being taking advantage off. Well, I must say this has been my experience with Napleton's Auto Park of Urbana. Te'Vaughn Brownlee is the gentleman who helped me throughout the entire process. His honest and friendly demeanor made me feel comfortable with my car purchase. I was also assisted by other reps who also excelled in customer service. I would strongly recommend Napleton's Auto Park of Urbana to any would-be buyers...from near or far!

C&D

7 de dic. de 2015

My husband and I have bought two cars from here now, and I was always very impressed with the service. We worked with Ed Maher this time and he was wonderful! He really knew all about the Tucson and helped me pick the least expensive option that had all the equipment I cared about. And he made the time fly by with some great stories, you have to ask him about the pigeons in Iraq! Very happy with the car, and the dealership

2012 passat

3 de dic. de 2015

I came to Jesse Webb after calling him and touching base with what I was looking for and what I thought I could afford after doing some research, keeping in mind I am an extremely skeptical person when it comes to car dealers. I came in with an open-minded attitude and after talking about all my available options with Jesse, I ended up in a pristine 2012 Volkswagen with 26,000 miles UNDER the monthly payments I had anticipated since my credit had been messed up in the past few months. I also, surprisingly, received a much lower interest rate through Volkswagen than I was offered through my personal bank that I have been with for over ten years and have gotten multiple loans through and paid off without any incident. After everything was said and done, I walked away very satisfied, I got a free tank of gas even though it was a used vehicle and they usually only do that with new vehicles, and I get free car washes as long as I have the vehicle. I have also been in contact with Jesse since the purchase with random questions and he, as well as the rest of the staff, have been more than happy to assist me with my questions and concerns whether loan related, insurance assistance or unlimited car wash questions. I have nothing but good things to tell all my friends about the level of customer service I have received and would recommend them to anyone I meet without hesitation.

harpist

2 de dic. de 2015

Quinton Pryor was very helpful and friendly! I didn't fill rushed and he made sure I got what I wanted! Overall it was a great experience buying a car from Napletons!

T. Jones

15 de nov. de 2015

I had shopped for a new car for 2 months and in that time I dealt with numerous salesmen. Ta'Vaughn was extremely knowledgeable, helpful and most of all patient. I drove 4 different cars and Ta'Vaughn was able to explain the different types of engines, how the tire size affects the ride and all the options on the different models of cars. When it came time to negotiate the price, Ta'Vaughn persistently worked to get the price of the car I wanted within my budget. I would definitely shop with Ta'Vaughn and Napleton's again!!

T Jones

14 de nov. de 2015

I had been shopping for a new car for 2 months. I had dealt with several different salesmen in that time. Ta'Vaughn was extremely knowledgeable, helpful and most of all patient. I drove 4 different cars and he was able to explain to me the advantages and disadvantages of each engine type, tire size, and all the options. When the time came to negotiate the price he worked hard to come up with a price in my budget. I would definitely shop with Ta'Vaughn and Napleton's again!!!

cooper8

14 de nov. de 2015

Dealer was very knowledgeable of every make and model of car on the lot also very easy to talk to and gave me exactly what i was asking for. When going to Napleton's ask for Jesse Webb!

Christina A

11 de nov. de 2015

I was assisted by Te'vaughn Brownlee and Brandon Price. Te'vaughn was very informative when showing us the different vehicle. He was very patient and just a great personality. Made me feel very comfortable. They both made this experience much easier than I thought it was going to be. I would highly recommend Napleton's to family and friends and am very happy with my experience!

TeenCarBuyer

7 de nov. de 2015

I worked with Jess Collins and Te'Vaughn Brownlee on buying my first car. They worked with my solid budget diligently and without question. I was able to find a car that I loved and was able to work out a price that fit my budget. Acceptation service. Outstanding people. Will be buying from them again.

Christina G.

6 de nov. de 2015

I was assisted by Te'vaughn Brownlee and Jess Collins. Te'vaughn was patient, informative and kind. I was greeted by him with a warm welcome and a wonderful smile. This was the first time I purchased a car completely by myself. Te'vaughn and Jess made the experience much easier than I thought it would be. I would recommend Napleton's and their service to friends and family. I am extremely happy with both my car and the service at Napleton's.

Russell J. Jacobson

6 de nov. de 2015

We recently purchased a new Mazda 6 2016 model from this dealer. The process and help in our selection (we had been looking at a number of cars in various dealers) was excellent. Purchase and everything was a snap and I am pleased with service so far. We purchased our car thru Te' Vaughn Brownlee, Sales Consultant. Te' Vaughn was extremely helpful our selection of the Mazda we were wanting. he was immensely helpful in the whole purchase process, and showing us car models til we found the car we wanted. He has continued to help with my question and service needs. I am quite pleased with the whole purchase and service received so far.

Matt

5 de nov. de 2015

Jesse Webb from the Volkswagen department had helped me a lot during my process trading in my used 2004 Audi and selecting a newer vehicle. I went to the dealership at least five times, and each time the experience was great. I took the used vehicle I was buying to a mechanic for a buyers inspection and it was in great condition. The dealer was also able to offer me two months of limited warranty. Overall, I'm very satisfied.

TIFFANY.FERRILL

16 de sep. de 2015

My experience at obrien was great! I will continue to recommend and purchase my vehicles from them. I wish I lived closer to use their services department. When I have used them they were great!

RDSHONK

16 de sep. de 2015

We also bought our 2014 Elantra here, also. Staff was very professional, and all staff very courteous. I absolutely love my new 2016 Hyundai Elantra

TLBROWN1952

10 de sep. de 2015

Cost for basic services is over-priced. I would think that they would want the service dept to help build a loyal and repeat customer. But cost of service drives people to go elsewhere

JOHNSONT1106

9 de sep. de 2015

Arthur explained everything!!! Perfect gentleman. I love the Hyundai and said that I would never buy a new car, but I was shown that it made sense. Arthur also put me at ease when getting stressed??

LANDIVA2

3 de sep. de 2015

They showed me exactly what I wanted. it was a overall good experience. They let me do a test drive and get a good feel of the car. I am very satisfied with my car. No complaints.

CORRINEBRETZ

30 de ago. de 2015

Great car buying experience. We did not feel pressured and everyone was very helpful. They really treated us like they truly wanted us to be happy.

MMARTINCLARK13

27 de ago. de 2015

This was the second time we have bought from O'Brien, we will always be O'Brien customers.They have top notch customer service!! I absolutely love my new Elantra.

LRFELLMANN

19 de ago. de 2015

I have owned numerous Hyundai vehicles over the years and bought from O'brien Auto Park . I have always received excellent service and friendly staff.

CRAVENSANGIE

19 de ago. de 2015

we are return customers due to the customer service and reliability of the Hyundai and the service team. Brad Geegan delivered top notch customer service. I recommend a visit to them if you are looking to purchase a new vehicle .

MICHELLE.THORSON

14 de ago. de 2015

I met with Joe while browsing for a future car but did not want to buy right away. He was very informative and gave me some options after I informed him of what I was looking for. Following my first visit, he emailed me over information and photos of all the options we discussed, along with some other suggestions. When I finally decided to make the move, Joe was very patient as I test drove several of my options and helped me find the perfect one. He had great product knowledge, knew what I would be looking for (all options were amazing), and made it a an easy-going experience. I actually brought my whole family in with me (lol)and he was very kind to speak to all of us and listen to all of our input. We've had previous experiences at other locations where the others were either completely disregarded or not very well accommodated while we were there. Anyway...I love my new car, got a very reasonable deal, and had a great experience! Highly recommended :)

JORJA101

12 de ago. de 2015

Everytine I go into the dealership I am treated like they care. From the office workers to the sales managers, they all have a " great to see you" attitude. Thanks!!

MICHAEL.L.DIXON

6 de ago. de 2015

Great dealer and friend. He was able to find us the perfect car for my wife. I've never seen her so excited for a car.

TBOSLEY1

5 de ago. de 2015

My experience from start to finish was excellent! All of the staff seemed very knowledgable and helpful! They answered all of my questions promptly. I highly recommend O'Brien Hyundai!!

ROYDAR

5 de ago. de 2015

I worked with Curtis to find the best car for me. He was super knowledgeable about the vehicles and their options. Curtis went above and beyond at all stages of multiple visits before I made up my mind. O'Brien had the best selection of cars in town and a track record to back it up.

Bess81

2 de ago. de 2015

No complaints on this Chambana location. Overall a great personal experience on an organized dealership property. Clean, sharp staff. Had the pleasure of working with a young salesman Jesse Webb.

davidyep23

1 de ago. de 2015

Mr . Jesse Webb made my experience as easy, comfortable and got me into the car I'll drive for awhile ! I will def recommend toAny friend and willDef be back.

PHOPPFW

29 de jul. de 2015

I had Joe the salesman, and he was pretty good guy, not too much B.S. ing around which is appreciated when buying a car. Overall not too bad.

ROB.GILL

28 de jul. de 2015

My wife and I recently visited O'Brien Hyundai, planning to only look at vehicles available and possible anticipated prices. We left a few hours later, having bought a new car. The price quoted was even lower than invoice and they also offered us more than expected for our trade-in. I was very straightforward with them about what we could afford, and with the prices shown on Edwards and KBB. Without having to negotiate, they actually beat those on-line prices. It was a very positive experience.

DERA48

24 de jul. de 2015

Arthur is very courteous and knowledgeable. I like his great personality. Will always come back to him as the salesman that I want to work with.

MHMEDIC1

14 de jul. de 2015

Wonderful experience during the purchase of our new Santa Fe. Will be telling other people about our experience. I highly recommend O'Brian Hyundai of Urbana

SHAYBORTLE64

14 de jul. de 2015

Great buying experience for 1st time buyerwould recommend to anyone to go to obriens everyone was very helpful and didn't feel like I was botheri,g anyone

VICKIELE51014

10 de jul. de 2015

I wrote this in the above area.Great staff and wonderful experience. Wonderful, staff in Lee and Marty.Great internet program, they worked for me before my arrival, so that I was closer to knowing what I wanted.

RKRAY

9 de jul. de 2015

Dealership was willing to negotiate on pricing to meet offers received from other dealers and had the car that I was looking for in their inventory

JENNIFER.HOLZNER

8 de jul. de 2015

I have bought three cars from O'Brien. My salesperson all three times was Brad Geegan, and I was very happy with him. He is very friendly and easy to talk to and not too pushy, like a lot of car salesmen can be.

JOYCU211

7 de jul. de 2015

Great and courteous service. Staff is the best. Love my car. I would highly recommend them to anyone. They do everything possible to make a good deal.

JARINWHITE

2 de jul. de 2015

I was very satisfied with the level of friendliness and eagerness to get me the vehicle I wanted. The sales manager went out of his way to find me the particular color and feature combination I wanted, and had it in my hands in less than a week. All of the other staff were very accommodating and eager to please.

raheemmali

8 de may. de 2014

Don't waste your time!! The advertisement about financing for bad credit and no credit is a fishing expedition that is false and misleading! I went to the dealership based on their advertisement. I'm credit challenged due to disputed hospital bills and student loans. I came to the dealership with a $2000.00 down payment and a good condition running Ford Explorer with high miles. At first I was told that, something could be done for me, after they tried to get another $1500.00 and my vehicle for a $8000 or $9000 vehicle. I realized my payments would be all profit for them and the bank. We I said I'd think about, 2 weeks later they told me they were no programs for me. What a Sham! They need to be arrested for Fraud!!

beavis47351

3 de abr. de 2014

I brought my kia rio to get looked at and they told me what was wrong with it so i said i would rather repair it myself since they are to expensive. i ordered the parts and got them the next day. i went to take the top cover off of the engine where the spark plugs are and there was a screw missing so i called to o'briens and josh said no problem we will put another 1 in. i took the cover off and noticeds that the crew was broke off, so i called back and left a message and then another message later. i had to call the next day cuz he never returned my call and they connected me to chris who told me to bring it in and they will look at it. then about a half hour later drew calls me to tell me there is no way there technician did that and they decided they aren't going to do anythung anout it. josh calls me and tells me the same thing that there is no way they did it. i called josh to say a screw was missing then i called back when i noticed it was broke off, makes no sense them saying i did it and not them. this is by far the worst experience i have ever had. they can't take responsibilty for there mistake. i would never recommend them to anyone. i would never let them fix there mistake on my car, they would probably to more damage and blame it on me. don't go to o'briens if you can't afford there service, they will take it out on your car and blame you.

ophead

18 de mar. de 2014

This dealer is so full offalse statements n ads they claim they the best they are the worst about lieing to the customer and bullshittinh

ub418X69

18 de mar. de 2014

First time buying a car, went in with a lot of research and was nervous going in, but Levi made me feel as comfortable as possible. Easily negotiated a fair and excellent deal with him. Process for transporting my car from another dealership had some hiccups, but Levi was accommodating and made the experience a pleasant one. The finance department was also respectful, but I'd say the highlight of my experience was working with Levi.

delj

10 de mar. de 2014

Wasn't told that the IQ didn't have a spare tire or that it had to be towed on a flat bed. Finally got it to the dealer and they didn't have areplacement tire. Had to wait four days. The IQ doesn't get the mileage stated 38/39. Instead it gets 34/35.

50scars

19 de feb. de 2014

When you go to a dealer for service, you expect knowledge, honesty, and competence.I had a list of things that needed attention. I told them to replace the radio antenna, as the AM reception was poor, and a local radio repair said it was the antenna. O'Brien decided that instead of doing what I told them to do, they wanted to sell me a whole new radio, for $430. I had an exhaust leak. O'Brien decided that I needed a whole new Y pipe, for $619.50. I told them that the front compartment lights didn't work when the door was opened, but the rear one did. O'Brien wanted to replace the whole lighting diode, for $169.00 They also wanted to replace 4 Tires for $799.95, plus tax. They also wanted to realign the front end, for another $99.00. They claimed to have inspected the brake pads, and wanted to replace the front and rear brake pads for a total of $399.98. They also claimed to have found a leaking axle seal, and wanted to replace that for $169.50. They claimed that the transmission housing seal was leaking, and wanted $219.00 to replace that. They also claimed that the transmission extension seal was leaking, and wanted $169.50 to replace that.They wanted $268.50 to replace spark plugs and wires. They wanted $39.00 to replace the air filter. They wanted $11.50 to replace the license plate light--43 cents at Autozone, 1 screw. I play with antique cars. I have a heated shop with an auto hoist at home. I put the car up on the lift and the first thing I noticed was that the mud on the lug nuts had not been disturbed, therefore, they never removed the wheels to "inspect" the brake pads, or axle seal. You can not see the thickness of the brake pads unless you not only remove the wheels, but remove the calipers, too. There had never been a wrench on the bolts that hold the calipers on since the last time I looked at them. I found the brake pads to be about 80% of thickness of the brand new ones I had on hand from the last time they tried to tell me that the brake pads were bad. I sure didn't see any leaking axle seals on either side. If the transmission seals were leaking, you'd think I'd see it when I had it on the lift, and also see drips on the garage floor. I found the exhaust leak--the weld where the Y pipe joins the exhaust system--THE SAME ONE THAT THEY'D HAVE TO MAKE IF THEY ACTUALLY REPLACED THE Y-PIPE! I took my wire feed welder and fixed it in about 5 minutes. I looked at how hard it was to replace the antenna--There are 2 nuts on studs behind the plastic inner fender. They were corroded. I removed them, polished up the threads, put some dielectric grease on them, and tightened them up. RADIO WORKS GREAT!!! The tires were about due for replacement. A neighbor of mine works at a tire store. He took the car to work, and replaced them with 60,000 mile tires for $500.00. He checked the alignment and said that there was nothing wrong with it. My knees are bad, so I asked the guy at Autozone to look at the bulbs in the front courtesy lights--he replaced both of them for 86 cents. He even installed them. I knew that the diode couldn't be bad if the rear ones worked with the door. They wanted to charge me $29.00 to clean the engine to look for oil leaks. They must not have even opened the hood, because a guy was trying to sell me a steam cleaner, and he demonstrated it on that car--the engine was immaculate! Therefore, they could not have evaluated the coolant, power steering or brake fluid condition either--each of them they wanted to replace and flush the systems for a total of $159.00 I had replaced the air filter when I had the oil changed 2 weeks before that. I was traveling in Missouri and ran into one of those roadside pollution checks--the car was as good as when it was new--and the gas mileage is still as good as it ever has delivered--I don't know what makes O'Brien think I need to spend $268.50 on plugs and wires. In my opinion, O'Brien Auto Park service department is staffed by incompetent lying thieves.

rapter12

26 de jun. de 2013

very friendly, love the free carwashes. porters are friendly and wil take your car like valet service and bring it back when your car is done. I will always come to this dealership!

Very pleased

3 de abr. de 2013

Best buying experience ever! Had a horrible experience with a different dealership that sold me a lemon used car, so I was very skeptical about how this experience would go. They gave me a good price for my trade in and sold me an amazing vehicle with TONS of rebates :D

Mazda3owner

15 de nov. de 2012

When I purchased my Mazda3 from this dealer I was told that it had satellite radio...it did not. A day later when I brought the car back to let them know that I was told it had SAT radio and it did not, they sent me to service. Service told me that it would be around $650 (my cost) and that the dealership would not cover any of it.

Great Time

18 de oct. de 2012

Best service ever ! Best Sells Person ever ! Classiest dealership ever ! Bought 2 vehicles off of Zach Greene . He is my Sales person for life . I was introduced to everyone from service to General Mangaer. Thanks for the great time and GREAT Deal .

Danny

17 de oct. de 2012

Yess ! I finally had a great experience at a Dealership . I feel like I got a great deal and on top of that I felt like the service alone have the sale will keep me coming back . I was introduced to everyone from service to management before I left there . I would also like to thank Zach Green for making this the best Car buying experience my family has ever had. In fact when we came back to drive our Sonata home we bought a used car for my son . Overall Great Time !

goldsbery

13 de ago. de 2012

My experience buying my second new Toyota was excellent. The sales, finance, car care people were all excellent! Everyone was very accomodating. I love my new car!

Cole Thompson

27 de jun. de 2012

I purchased a Mazda CX-9 from the pre-owned lot. First off the Sticker price was $4,000 higher than it Blue Booked at and what another lot previously had one priced at. I negotiated $4,000 off of the price within 15min of talking to the salesman. I should have thought pretty hard about how easy it was instead of thinking "damn I'm good". Bought the car, it had no Navigation Disk in the car, I put in the contract that they would order me one. Got the navigation disk and my wife went in to get it installed. They wouldn't help her because no body knew how to install it! She was referred to the service dept. and it was put in but she was so frustrated she took it and left without really using it. We live in Mahomet so never really had to use the Navigation disk. But since we pulled it off of the lot it had never functioned and it was presumed it was because of the disk. I took the vehicle in to get simple oil change and car wash. I also asked if they vacuum there cars. The reply was "yes we always vacuum". I asked them to look into the navigation disk to see if they could program it and get it working for me because we are about to use it to go out of town for the first time. Turns out the Navigation system is Faulty. Not the disk, the actually $2,600 system. They refer me to my salesman. After talking to my salesmen whom I realize he "may" have not known about it, he just mediated with the manager. After sick of mediation and my salesman walking back and forth with his little post it note, I just said why doesn't he just come over here. He preceded saying. "You've drove the car for 6 months and it didn't bring it in sooner." My reply was obvious. " I never used the navigation system because we live in Mahomet and work in Champaign. I didn't think the whole system was broken, I was hoping it was simple programming. I had to argue with their sales manager whom raised his voice talking over me, called me a liar, and would not make it right. His only offer was to fix the unit at his cost! How am I honestly supposed to know what his cost is? I have to take his word for it? No, I paid for this cars value ($25,000) with a working Navigation system. We went round and round arguing loudly and he would not budge. I asked is this the service anybody should expect coming in here? His response was, I don't believe you would drive the car for 6 months without bringing it in to be fixed. Like i said Round and Round. I left VERY UNHAPPY! They said 2-3 weeks on the unit and it would cost between $600-$800 if it didn't have to be replaced. I'd really assume his cost would be around $300-$400. He'd rather have me running around bad mouthing him, Costing him Sales, than to make it right and have me taken care of. DO NOT BUY ANY VEHICLE FROM THESE HUSTLERS! ONCE YOU SIGN OFF ON THE CAR THEIR JOB AND PAYCHECK ARE DONE AND DEALT WITH! DON"T TAKE ANY WARRANTY OR OFFER THEY HAVE, IT IS BOGUS! By the way I bought into a $3,000 warranty through them and the Navigation system wasn't included in that, imagine that! Also my car never was vacuumed with my simple oil change.

JABarb

24 de may. de 2012

I had a very pleasant experience buying this car. Eveything went smoothly. Jason and the others were so great to work with and seemed to really care about my needs. I just love my Corolla. Would buy all my cars in the future from Jason and would certainly recommend him to my friends and family.

emmcee

24 de may. de 2012

O'Brien offers quality in their sales and service operations. In sales, Pat Farrelly sold me another car a few years ago and I came back recently specifically to seek him out when I wanted to buy a new car, which I did. He got me a fair price for a great new vehicle which I love.In service, Todd Chewning has been my service associate for a number of years for three different cars and while I now live a 100 miles away, I drive that distance to make sure the car is given the best possible service and Todd has given me only the best advice for keeping my car running in top form. Thanks to both of them I am an O'Brien fan.

jghenderson

24 de may. de 2012

The service staff (Pat Barnes)have been very helpful in maintaining my vehicle. They always explain what is needed and price it out beforehand. Scheduled maintenance and replacing normal wear and tear items is probably why I have 195,000 plus on my 2005Camry.Shuttle service is handy when needed but the WiFi is great if you have time to wait.

kenssoap1

26 de abr. de 2012

as far as im concerned as a retired automechanic for 38 years obriens is the best facitily and has the most knowledgable people working their.this is my second kia from their dealership and the salesmen are topnotch.

jcl2909

26 de abr. de 2012

I told them what was wrong with my Lexus and what to fix.They attempted to charge me a $100 "diagnostic fee". I refused to pay it. Other experiences in the past have been equally bad but their the only Toyota dealer in town.They are dishonest and cannot be trusted.

CMItoIth

26 de abr. de 2012

Rick and Larry combined to help me get a new car on very short notice before I had to move out of town. Rick was extremely knowledgeable about the various Toyota and Scion models that fell in my price range. After test driving 3 different cars, and then thinking about my decision, I decided to lease a Scion xB. Because of my upcoming move on short notice, there were some paperwork issues with the lease. Here was when Larry Madden, the general manager, stepped in and personally spent several hours on the phone with the regional branch of Toyota in order to get all the problems ironed out in about a day. I got my car in time for the move, and am really enjoying driving the car now. I would definitely recommend Rick and Larry to anyone because of how the dealership made the sales environment friendly, and how they stepped up to the plate to get the details ironed out in the papers.

Msrere

16 de feb. de 2012

Idris was great to work with. He knows his cars. I wasn't sure what I really wanted, and he helped me find the perfect vehicle for me. I would recommend anyone work with him. He is not pushy or annoying. He was very truthful and up front with everything. I will be buyer every car from him and the O'brien Auto Park in Urbana, IL.

Compubacter

6 de dic. de 2011

The service department is likely to overcharge you and harass you. They have a nice waiting area but they pay for that by gouging people. They have recommended replacing things that work (like a windshield washer resivoir) which will probably work for years. They also insisted that I had to get a key with remote entry ($300), but when they were out of stock they gave me a regular key instead ($100). They have been sending me mail and calling my phone fairly regularly even though it has been a year since I was last there. Don't go here if possible.

MHemmer17

1 de nov. de 2011

needed three things done to my '07 Mazda 6 - airbag warning light was on, so I needed that checked, oil change, and my brakes inspected for a good pre-winter check. I figured since my owner's manual recommended my airbags to be checked by a certified Mazda dealership I would take it to O'Brien Auto park and get it all done in one place, what I should have done is looked up their ratings before I went there.It was a maze to get in the dealership's service center. Once you pulled into the service center, it was intimidating by its fancy large garage, service men walking around pushing through their assembly line, then ushering you through the doors to check in your car like a hospital patient. I feared that I had just entered in to the wrong dealership, it was the stereotypical high-end service team that could baffle the wisest business men and take advantage of young unmechanically-inclined girl, the one all your friends warn you about from their horror stories and encounters.I had scheduled my appointment in advance, but even with their assembly line set up, my fairly routine maintenance request became a three hour ordeal. Despite an impressively clean waiting area that was equipped with a high-tech coffee maker and plasma screen TV's, it did not make the time progress or put me at ease.By the time a service man did greet me with the some news of my car's health, he opened it with the poor line of "I'm sorry we didn't get you you sooner, *Jeff* went to lunch about an hour ago, and just came back to notify us the status of your car." So, this tells me I was sitting around wasting an hour of my time while my car was in the shop ready to go. To further this poor service man's dialog, he continues, "The electrician did a full computer diagnostic test on your car, your airbag on the passenger side had 6.0 pressure" Note, I told them there was an issue with the airbag and the need for a FULL Computer diagnostic test was not necessary, but he continues his speech, "the electrician assumed it was a loose wire under the passenger seat, and normally he would get approval before preforming any type of labor or service on the car, but since *Jeff* was out, he went ahead and tested the wires. He wiggled the wired and the airbag pressure went down to the normal range of 2.0. He drove your car around and tested the brakes and wiggled it around some more, and confirmed that it was only a loose wire." The labor for this electrician to wiggle a wire was $40 an hour, so without my consent to have a "certified Mazda electrician" wiggle a wire under my car seat for $40 an hour, they went ahead and charged me.In the case of my brakes, they did no more than tell me what I already knew, I had preformed the standard two pennies test on the brake pads, which it had passed on all four tires. But what I really wanted was an detailed check beyond a visual inspection. This would require taking the caps off, looking at the pads, discs, and hydraulic fluids. O'Brien's service man could tell me nothing more than it passed their visual brake inspection.I can't complain about my oil change, because an oil change is an oil change, but I normal have synthetic oil put in my car and I was not even given the option for synthetic.So my three hour car hospital adventure was finally coming to an end, but not with out a big sticker price. The service man told me that after "all the work done to my car" it was going to be around $200 before tax. Now wait a minute, what work?? An oil change is 15 minutes at Speed-Lube and I can wiggle a wire under my passenger seat for free and look at my brakes for free and tell you they're ok. But let's not forget, I got a"free complimentary car wash", not to mention that they hairline scratched my bumper. So is it worth $200 for all their labor and work, NO, BECAUSE THEY HARDLY DID ANY WORK. Obviously the service man could tell I'm a bit beyond annoyed and borderline irate, so he says "OK, OK maybe I can get you a coupon or something to bring the cost down." A coupon?? Well he comes back, and said he was able to re-do some figuring and he got it down to $148 with tax, and he expects me to be happy with him like he did me some kind of favor for saving me $50 he was going to rip me off of in the first place. I'm not one to argue, I hate arguers, but talk about unethical, poor service. To make a long story short, if you want to get taken advantage of and be charged unethical rates, then be sure to see your local O'Brien Auto Park's service center, you'll be disappointed you did.