AmyQ1234

28 de feb. de 2016

Moe was awesome! So extremely straight forward and honest with us. Got the payment right to where we needed it to be! Very happy customer!!

Blessed Couple

13 de feb. de 2016

Working with the Salesman Clemente was phenomenal. He was patient with us and asked all the pertinent questions in what WE wanted in an automobile. Never thought this experience would be so positive with a dealership in the community. Our initial visit was to purchase a used vehicle, but with Clemente and the Chrysler Affiliate Mark we purchased a new Vehicle. We now have a birthdate, which is a first, for our new vehicle!

Da performance

10 de feb. de 2016

Just purchased a 2016 ram limited from these guy. Easy and very friendly buying process. This is my 5th truck I've bought from Moe muhsen. Will never buy anywhere the make it to easy. Had small issue with truck and brought in for service. Tom walker had me in and out in 15 min with problem solved. Couldn't be happier with dealership as a whole. Thank you

BRodge

8 de feb. de 2016

I give this business 5 stars because I value great customer service. Also, the staff is very friendly. The sales department is very thorough and knowledgeable in regards to answering questions and concerns, and providing valuable information about their product. Thanks Napleton's River Oaks Chrysler Jeep Dodge! :-).

Trista

8 de feb. de 2016

Purchasing my vehicle from Napleton River Oaks Chrysler Jeep Ram Dodge was a non stressful venture. Because of the customer attention and professionalism John Buchanan provided, I will return when I purchase another vehicle. I highly recommend anyone looking to purchase a vehicle see him.

dez24

8 de feb. de 2016

Love the customer service. Thank u John Buchanan for making my day. Very helpful and went out of his way to give me great customer service.. This is the 3rd jeep I have purchased from him, thank u so much for getting the $$ where I needed.

Diana

8 de feb. de 2016

This is a great dealership service is excellent as well as sales...great deals and an opportunity to sale hard earned money. Thank you once again.

SamanthaW

23 de oct. de 2015

Let's start from the beginning, my 2015 Dodge Dart was damaged at work, and I have taken my car here once previously to have a small scratch buffed out and the door panel repainted. That visit took 2 1/2 weeks, which is a more time than what is needed. The paint job looked nice though despite me having to wait as long as I did. I figured I would give them another shot to redeem themselves from this long turnaround event. Now I have had my car there for 3 MONTHS. All that was done or is being done to it is : front windshield replaced, back windshield replaced, sunroof replaced, front headlights replaced, back passenger door handle put back on, full car buff and paint job (body shop states it takes 3 1/2 weeks to complete this job but they are going to get it done in 2 1/2 weeks). Now, here's the kicker of the story. I have been told 5 different times that I will be able to pick up my car on a specific date and that I would be notified that it's ready to pick up, along with being told that I would get updates regularly about the status of my car. I have to constantly call almost daily to get updates on my car because apparently people there don't know how to communicate, manage employees nor shops that they utilize. I was also never notified that my front headlights were on back order and that they were waiting for them to arrive. Nor did anyone look into other dealerships to see if they had my headlights until I called and bugged them about my car. I personally know what it is like to manage people, and work with other shops and manage them as well because I am a front line supervisor for a large steel corporation. To have to wait this long for the jobs that are being done is completely rediculous! You should know in advance how long a job will take and you should follow through with that plan. Not change your mind everytime the deadline is up and say it is going to take longer.Because of all this frustration and hassle I have had to go through, I PROMISE YOU that I will NEVER go back to Napelton River Oaks Chrysler Jeep Dodge Ram. I will never promote this dealership. Nor will I ever say anything good about the Service Department's work ethic. Once Howard came into the Service department, things started getting communicated to me better, but then I haven't been able to get ahold of him ever since. I may have bought my car from this dealership, but that is where the line is drawn. For anyone who is looking to get service at this place, DO NOT GO! Trust me! It's not worth the hassle.

Sharon UNICE

13 de ago. de 2015

Aubrey Johnson was a great salesman. See him for everything. Was approved with not so good credit. Very helpful and attentive. Went the extra mile. Excellent environment and attitudes by all of members on staff.

Enunez

20 de dic. de 2014

I just want to take the time and say how much I appreciated Jay Songero he was very professional polite and his customer service was amazing. Also during my visit I also got to meet Dan Sullivan and Eric gramlich these gentleman were also very professional. I would highly recommend Napleton's River Oaks!!Thank you again .

mizzbullie08

5 de ago. de 2014

They were super helpful and friendly. They take the time to explain eveything so that you are comfortable with what you are looking for and understand the benefits of each car.

tomwalters82

1 de may. de 2014

You may not believe it, but this is by far the best dealership in North America. We've purchased cars from over a dozen dealerships previously, and we will never go anywhere else again. The saying 'it's all the same' is true of most dealerships, but where Napleton exceeds is in their strong orientation to Customer Service. Honestly, they put the customer before all else, which is unheard of in the car industry. The dealership has the best prices and will do everything in their power to find the right car for you and your family. Juan and Moe are by far two of the best individuals we've ever worked with and will refer every single friend and family member to this dealership.

COURTNEYPIENTKA

13 de ene. de 2014

AMAZING!!! HE TRULY MADE OUR EXPERIENCE GREAT, HE WORKED VERY HARD TO HELP US GET EVERYTHING WE ASKED FOR AND MADE US FEEL VERY SATISFIED ON OUR PURCHASE. HE WAS VERY KNOWLEGABLE ON EVERYTHING. WE WOULD DEFINITELY COME BACK TO KEN ON FUTURE PURCHASES AND WILL REFER ANY FAMILY AND FRIENDS TO HIM AS WELL!

MochaSmith

16 de sep. de 2013

I went to Napleton River Oaks Chrysler Jeep Dodge in Lansing from a Cars.com advertisement for a price of $19,992 for a 2008 Cadillac CTS. I emailed the dealership from ad and went to see the vehicle in person and was told it was sold. The dealer contacted me back and stated the vehicle was still available, so I went again and the price of the car was about $3000 more because they did some work on the car and they needed the money they put into the vehicle back. The dearlership pulled up the same add that day with $19992 price but he told me it was a mistake on their part, and that everyone makes mistakes, including myself, and they would not honor the advertised price. Yes, i do mmake mistakes, didnt know the relevance his statemnent but I try to corect the mistakes I have made. So, I left again. I was contacted by various individuals offering me different deals until the used sales manager advised he would offer added incentives like free oil changes and 45 days before your first payment. It all sounds good outside of the finance room, but in reality a sales rep makes idol promises. He doesnt say if you agree to pay more money per month then we will extend your payment 45 days, otherwise your payment is due in 30 days. I mean why even bring it up. i makes the consumer feel taken once your in the finance chair. The greatest part of my personal story is after all I originally went through to get this car. My first payment was due 29 days after I drove off the lot. When you drive off the lot you are left with the uncomfortable feeling that you have just made a bad decision. Business is just that, but it should come with some type of integrity. When you have people representing the business not honoring their word or the word of the business especially after paperwork is signed, you feel like you've been preyed upon and swindled. I wouldn't refer anyone there based on that fact alone. It's very unfortunate.

Nakia1

15 de ago. de 2013

Juan Avila was a very helpful sales person to my husband and I. When my husband would call him he was always helpful to our process. And we were very impressed with the customer service we received from everyone. Everyone was just so nice to us they made us feel like they were happy to have us as customers. And let me tell u that is very rare!!! We will be returning when we are ready for another vehicle.

Rthompson22

29 de dic. de 2012

Art is amazing!!!! I will always be a faithful customer to Napleton Chrysler jeep dodge && of Art Stewarts. He made the impossible, possible in my case. Thank you!

The Peters Family

27 de dic. de 2012

Art is a fantastic salesman!! My husband and I purchased both vehicles through Art's diligent search to locate the right vehicle that would meet our needs and budget. Definitely would not go anywhere else.

Kpeterson76

26 de dic. de 2012

Art Stewat is a great salesman. Hard working, dedicated individual. Would def recommend his services to all of my friends and family. Keep up the good work Art.

boyd9129

11 de jun. de 2012

salesman will not answer any phone calls. has lied about the product. and wll not solve problem. bought 2 cars in the same dam and they act like I owe them something. not satisfied with dealer at all.also took on of the cars for ts first oil change got it back and it had a deep scratch in door. service dept act as I did it,

lonnie93

13 de ene. de 2012

Dealership personnel was friendly and helpful. Maynard was very knowledgeable when i asked him questions regarding the vehicle I was going to purchase. Will recommend this dealership to my friends.

keey219

29 de nov. de 2011

The employee was very open and helpful with me during the sale process. He made me feel very comfortable in making the decision to buy my first car.

wardlow04

3 de nov. de 2011

This is by far the worst experience I have ever had at an auto dealer. To begin with, I went to this dealer because they placed an ad in the Chicago Sun-Times paper about a huge sale they were running. I went here on friday in search of a chevy malibu. Ken Walters seemed nice at first. When he noticed he could not get me a chevy malibu he offered me a dodge caliber. I rejected that offer and he then offered me a 2010 chevy malibu that was to be traded in the following Saturday. Saturday after waiting from 3pm-9pm and beginning to sign the paper work for the malibu, the dealer (Eric Gramlich-business manager) claimed they could not accept a check for a down payment (after one of their team members said it was alright). Therefore, I had to continue to pay for a daily rental until the following Tuesday. When I arrived Tuesday with cash, they decide to tell me unless I had more cash, that I could not get the car I wanted. I tried so hard to get this one specific vehicle and even tried speaking with Lou Soluri (sales manger). This man was the rudest person in the dealer. He basically told my mother and I that if we did not have more cash or accepted the dodge caliber they would give me my money back and that if I did not like it I could leave. Not to mention he was talking to me rudely with a mouth full of food. When I asked to speak to Mo Muhsen (general sales manager) everyone claimed he was in a meeting. Yet, I seen him come to the showroom to grab his lunch.I got a 2010 chevy malibu from suzuki of Glenview. This has been my dream car since 2008! Suzuki of Glenview is the only dealer out of about 6, who could get me financed with my low credit score and small credit history. The customer service was friendly and I will definitely continue to do business with this dealer. I highly recommend this dealer because the employees are genuinely trying to help you. Thanks Mark Jarosz and Sebastian from Suzuki of Glenview!!

ADAM725

27 de oct. de 2011

Finally deciding what I wanted to purchase I visited River Oaks Chrysler and met Bob Gator. Not only did Gator head me in the right vehicle, he showed me everything I needed to know and how all the technology works. He programmed my cell phone to the uconnect system, thoroughly explained my navigation system and set my address in my new Chrysler 200. I felt like i was treated like family throuout the entire purchase process. Even Lou that promissed me lifetime car washes when i'm in the area. The new car manager Roger was very fair about pricing to help me purchase the vehicle. The geneeral sales manager Mo worked very hard with the bank to get me a very low interest rate and affordable payment. As you can see when shopping for an automobile the head aches and aggevation you go through to make that decesion, but at Napleton River Oaks CJD, they gave me the red carpet treatment and never felt pressured to make the purchase. If you are in the market see Bob 'Gator' and he will make your shopping experience the best experience you ever had. THANK YOU GUYS KEEP UP THE GREAT WORK

money1417

19 de oct. de 2011

The service was great and the salesman went above and beyond to make sure i was satisfied with the car i wanted to purchase. This guy worked so hard up and down the stairs to make sure he can help me get a deal done he was absolutely the best sales guy i've ever dealt with. And i walked out with the car of my dreams......

siestakey

18 de sep. de 2011

We are giving our new car deal a top rating because it is the best treatment we have ever had at a car dealership.Our salesperson,Ken Walter,went above and beyond the call of duty to find us what we were looking for. All of the workers were friendly and courteous.We never felt pressured to settle for something.That is why we give this dealership the highest of accolades.

ytrejo

10 de sep. de 2011

they worked together perfectly and informed us very well on our vehicle and what the dealership offers, everyone there treated us as if we were "family"

makirincic

31 de ago. de 2011

I was told I would get a year of XM radio and that I would be able to directly connect my Ipod to the hard-drive in my vehicle to download music. These features were the deciding factor in my $24,000 decision. After signing the papers and getting in my car I was told the XM only came with the upgraded model. I thought my Ipod wasn't connecting to the car because it was old, so I bought a new one. When that didn't work, I came to the service department where I found out that the feature isn't available - I actually wasted money not only on the car, but on a new Ipod. I've never been more upset. I realize I can plug in my Ipod and listen to it with out storing it to the hard-drive, but I could have done that in any of the other cars I looked at. If it wasn't for the salesman deceiving me, I would have gone with the Mitsubishi Outlander Sport that had the push to start and keyless entry. This is my first major purchase, I have to work two jobs to pay for this and I'm going to be stuck with this car I regret for the next seven years. I'm sick about it and I can't believe people just lied to me and took advantage of me on such a major decision.

clevell29

18 de jul. de 2011

Napleton is a great car dealership. I would definately do business with them again in the future, and I have already told my family and friends about them. Neal was a big help and an awesome guy. His customer service was excellent and on point. I was very impressed with the "05" Malibu that I purchased.

Pinobaldomari

15 de jul. de 2011

When we walked in we were greated by noe and from the beginning he was very helpful. Even thought my husband was a tough customer he still did his best to please and accommodate him. I would defenity recommend the dealeship and noe. I was very pleased with everything and everybody.

madnexx

3 de jul. de 2011

The best experience I've EVER had buying a car. Betty was GREAT, she earned her money that day. I don't write reviews ever but I really wanted to for this. Everyone involved was great, patient, and nice. I never felt pressured once. I'm SO glad I stopped in that day. I went to Ford and Chevy right before and felt like they didn't want to sell me anything at all. Thank You BETTY, I'll see you soon for that Challenger.....

CHRISLUVSBRUISER

2 de jul. de 2011

WE HAD A GREAT EXPERIENCE AT THE DEALER FROM WALKING IN GREETED A WONDERFUL SALES MAN CHRI ARIS.WE GOT A GREAT PRICE. AND THEY MADE SURE THE VEHICLE WAS IN perfect condition,. MO MUHSEN general saleS MANAGER, CONGRADULATED FOR BUYING A CAR AND HE SAID IF NEEDED ANYTHING...CONTACT HIM PERSONALLY.WE BOUGHT SERVAL CARS IN OUR LIFE TIME, WE HAD NEVER HAD wonderful sales exsperince as we had at the car dealership. sincerely your chris and jim dymek CHICAGO HTS. ILL.

byrd03

30 de jun. de 2011

I enjoyed my service here it was a great experience this first car I am buying off a car lot. They were great help..and I would recommend them to anyone

charlie60632

12 de jun. de 2011

I went into the dealer to try the key that was sent to me. I was only trying to win a car. The sales man was great he did not try to pressure sale me. He noticed that I was looking at the patriot and he said that he would work hard to get me in this vehicle. Needless to say I am driving it today. And still loving the service each time I got to have maintenance done. Bob always greets me with his charming wit. Everyone at Napleton is very professional. I tell all my friends about the service I receive with my new car.