LisaC

16 de jun. de 2016

Having waited a full week of no contact for management to get back to me, I feel it's only appropriate to start leaving reviews. On January 17, 2016, a piece of debris punched a hole through my front right tire and rim, damaging the control arm and throwing off the alignment. After a ten day dance with the service center not being able to find my full tires and rims warranty, getting parts in late and noticing problems one at a time, they finally sent me home with a new tireand the old tire, which they had just chucked in my trunk (and thrown the spare in too instead of putting it in its cubby). 4 months later, Ive developed another flat, and they tell me that because I never did anything about the alignment (even though theyd said they were mounting and aligning my tires and Id brought in the car with a full description of the incident, under the impression that they were fixing what needed fixing, would upsell me on anything not under warranty, and was sent home having said it was fixed), that my warranty is now void and I am on the hook for major repairs. I protest, and am told that the alignment as never looked at because I didnt ask and to call the manager the next day. I called Mike during my break at work the next morning, after talking to a mechanic friend that evening. In a very hostile call he initially repeated what I had been told, and when I asserted that my friend was of the opinion that checking the alignment was part of the necessary steps in mounting a new tire, and even if it hadnt been included for whatever reason in my warranty they should have been upselling me on doing it. He then changed the story, and said that of course they always check my alignment and that it must have been perfect or they would have fixed it (and the work would show up in the record). He then insisted that I must have done something else to the car subsequently, and when I insisted that wasnt true said that even bumping a pothole I barely remembered could have done it. I continued to object, at which point he gave me the line about being in touch after he talked to the techs and got a clearer picture, and hung up. I understand that the suggestion that I might have done something subsequently was intended to put me in the position of proving a negative. However, the need for me to do that hinges on his first assertion: that, after a piece of asphalt punched a hole not only through the tire but also through the rim, my alignment was magically perfect when they allegedly checked it following that incident (even though, as he claims, barely bumping a pothole could have apparently thrown it off). Realistically, it is far more believable that, just like they neglected to look up my warranty, neglected to check the extent of the damage when I first brought the car in, neglected to dispose of the broken tire and neglected to put the spare back in its cubby, they also neglected to perform any checks at all and simply threw the new tire on my car. Furthermore, in need of a functionally drivable car, I took my car in to a service center near my new apartment (the same chain as the center I had all my non-warranty maintenance done at near my family home, so I felt I could trust them to actually do the work they were saying they were doing). After they got everything fixed, I asked the tech if he could confirm whether the issues would have been present and should have been noticed in the course of changing a tire, and he was at first cautiously professional, and asked me again when the work had been done. When I said January 27th, he actually burst out laughing. He said that it was possible that, if they hadnt really known what they were doing, they might have missed the small crack in the control arm, but that absolutely the alignment issue dated to at least that time, and there is no way they could have missed it if they had looked at the car at all. Worst service I have ever experienced.

LisaC

16 de jun. de 2016

It has been one full week since the manager at the New Brighton Ford Quick Lanes, Mike, told me he needed a day or so to get a clear picture of what had happened, and said hed get back to me. As he has made no attempt to contact me since, I feel it's only appropriate to start leaving reviews.On January 17, 2016, I was traveling on West bound 94 after dark and encountered a debris field of asphalt chunks that appeared to have fallen off a truck. A piece of asphalt took out my right front tire (the officer at the scene told me I was lucky, as the other cars who hit the field had all lost multiple tires). I had a full tires and rims warranty sold to me along with the car at New Brighton Ford, and at the first opportunity I took the car to the dealership (which is extremely inconvenient to my home). That first day, after explaining the incident, I had to fight to get the service desk to even find my warranty (eventually crossing the parking lot to the dealership where they found it instantly and gave me a printout to prove I had it), and then they told me, for the first of several times, that I should leave my car as mounting and aligning it would take a while. When I came back a few hours later, I was informed that they hadnt done any work as they hadnt been able to get my tires in, and that I should come back the next day. When I came back to collect my car after work that day, they again had done no work, as they had then discovered that the debris had punched a hole not just through the tire, but also through the rim, and they didnt have a new rim in, so Id have to return again. This dance continued, and finally, on the evening of the 27th, I stayed in the waiting room despite the time to mount and align the new tire, and finally received a new rim and refurbished (the only one they could get, according to the service desk) tire. At no point did anyone from the service center call me up to the desk or suggest additional service, until the end, when they simply gave me my keys.When I got home, I discovered that they had thrown the spare into my trunk on top of the now-folded-in-half carpet that covers its normal cubby, and instead of discarding the broken tire and rim, had thrown both in the trunk on top of that (as the last few months havent allowed for a drive out to the dump, I still have the busted tire in my familys garage). I was annoyed, but got the spare back in its cubby and moved on.On Saturday, June 4th, after a long weekend of moving into a new apartment, I discovered that my car had developed a flat on the left side. My boyfriend drove me to work for the next few days, and on Wednesday, June 8th, I had the evening available and he followed me up to the dealership. Steve looked up my account with my cell phone number (instantly finding my warranty this time), and took my keys and said it would be about two hours. We ran errands, and on returning two hours later, discovered that again, no work had been done (I later discovered he had tried to call my work phone, claiming he had no other numbers, which was bizarre since he had used my cell phone number to look up my account). Steve told me that my alignment was off, and as such my warranty had been voided and I needed to replace multiple tires and pay quite a bit to have both front and back realigned. Since, to the best of my knowledge, they had mounted and aligned my tires after the incident in January (at that point just 4 months and 12 days earlier), I was shocked, and protested that I had just been in and they had handled that, and what did he mean I had neglected to get that serviced as they had been the ones doing the service? He then informed me that they absolutely had not, he could show me the files, installation of a tire did not include any alignment work and I hadnt asked for that so it was my fault. I objected that those words had been used, and asked to speak to the person who had handled the incident, who I was then informed was named Byron and was no longer with the company. Steve then suggested I call the manager, Mike, the next day, gave me a card, and I left.I called Mike during my break at work the next morning, after talking to a mechanic friend that evening. In a very hostile call he initially repeated what Steve had said, and when I asserted that my friend was of the opinion that checking the alignment was part of the necessary steps in mounting a new tire, and even if it hadnt been included for whatever reason in my warranty they should have been upselling me on doing it. He then changed the story, and said that of course they always check my alignment and that it must have been perfect or they would have fixed it (and the work would show up in the record). He then insisted that I must have done something else to the car subsequently, and when I insisted that wasnt true said that even bumping a pothole I barely remembered could have done it. I continued to object, at which point he gave me the line about being in touch after he talked to the techs and got a clearer picture, and hung up.I understand that the suggestion that I might have done something subsequently was intended to put me in the position of proving a negative. However, the need for me to do that hinges on his first assertion: that, after a piece of asphalt punched a hole not only through the tire but also through the rim, my alignment was perfect when they allegedly checked it following that incident (even though, as he claims, barely bumping a pothole could have apparently thrown it off). Realistically, it is far more believable that, just like they neglected to look up my warranty, neglected to check the extent of the damage when I first brought the car in, neglected to dispose of the broken tire and neglected to put the spare back in its cubby, they also neglected to perform any checks at all and simply threw the new tire on my car. Furthermore, on Saturday, June 11th, in need of a functionally drivable car, I took my car in to a service center near my new apartment (the same chain as the center I had all my non-warranty maintenance done at near my family home, so I felt I could trust them to actually do the work they were saying they were doing). After a check, they discovered that my right front control arm had also been damaged in the incident (which had contributed to the alignment problems as well), and got everything replaced and fixed. I asked the tech if he could confirm whether the issues would have been present and should have been noticed in the course of changing a tire, and he was at first cautiously professional, and asked me again when the work had been done. When I said January 27th, he actually burst out laughing. He said that it was possible that, if they hadnt really known what they were doing, they might have missed the small crack in the control arm, but that absolutely the alignment issue dated to at least that time, and there is no way they could have missed it if they had looked at the car at all.Having been convinced to buy a 5-year-warranty only to have the mandated service center neglect to do the basic checks of the car following a covered incident, I feel genuinely scammed out of the last 3 years of the warranty, and appalled at the shoddy customer service and technical service provided. While I had not had a positive experience with them, and certainly took my routine, non-warranty maintenance elsewhere, I trusted that the service center would, at the very least, perform adequate care for the parts under warranty. Obviously this was foolish on my part, and I feel others deserve to be warned.

Min001

4 de jun. de 2016

I was the first in the shop when it opened on Saturday at 7am. I left after a simple oil change and inspection of a car with 14,000 miles on it at 8:45! If this is their idea of quick I advise the public to keep driving!

Pwagner

4 de ene. de 2016

Nice work on my service repairs. Customer service was excellent and quality of repairs were well done.

Jmawoka

4 de ene. de 2016

Thank-you New Brighton Ford for the great overall service experience I received when in the dealership.

Gseichter

4 de ene. de 2016

This is a great dealership and provide great service. Facilities are excellent along with quality of repairs.

Jolson

4 de ene. de 2016

I have been buying cars here for years. I started becuase they were in the neighborhood. I keep coming back because they give good service and keep my cars running.

amanda

4 de ene. de 2016

The staff here is always very helpful and friendly. I always get good service.

PProbst

4 de ene. de 2016

I bring my chevrolet truck there for the great service in the quick lane.

disappointed customer

21 de oct. de 2015

bought a Ford Focus from this dealer was not informed about defective transmission, brought it in to get it reprogrammed, was not successful, so they said they'd order a new part, after several attempts to contact the service department about the ordered part (2 mo) they had no request or order for the part so now I have to start over. Worst service department ever, they don't answer the phone, nor call back when messages are left. Would not buy a car from new Brighton ford again.

Mike110

1 de ago. de 2015

Looked at the vehicle Thursday evening. Vehicle had a price hanging in it. Interested in the vehicle so we made an appointment for Saturday morning to talk about the vehicle and trade in prices. But on Saturday morning their vehicle price had risen by over $3,000 dollars. The price hanger was a mistake we were told, however the stock numbers all matched. Online price was one price, in dealer was another price and the windshield price hanger was another price. They would not honor the price hanger price that they put on their own vehicle. BAIT AND SWITCH AT ITS FINEST. Poor sales person was caught in the middle of it all. Management never came to talk to us.

alex carlson

22 de abr. de 2015

I just bought a new 2015 Ford escape and Andrew talked me through the entire process. he told me all about the car I was buying and gave me a greater comprehension of the car I was buying. the part that just blew me away is that Andrew showed me things about the car that would never have found out myself like never in a millions years ever. just the best!!!

paul

7 de abr. de 2015

I bought a vehicle from this dude that was priced at $5200.00 put 1800 down so simple math says 5200 - 1800 equals 3400.00 he took a loan out or told the loan agency I need a loan for 5522.00 then where did my 1800.00 go??? NOT TOWARD THE VEHICLE I TELL YOU!!!I'm getting me a lawyer going to the Better Business Bureau and contacting the Attorney General on this dude anybody that wants to ask me about this guy in my dealings with him can call me 612-600-6262...DO NOT DEAL WITH HIM.I willmake a later post on how his boss the sales manager dealt with this fraudulent transaction / deal / sale ............

MnLuke

4 de mar. de 2015

This is the second time we have been to New Brighton Ford, and the process was easy and free from pressure to buy. Andrew and Tony took real good care of us and made sure we knew what was going on through the whole process. Will definitely be back.

Kathy S

27 de feb. de 2015

My lease was expiring so it was time to look for a new vehicle. The customer service I received from Andrew Asp was outstanding. I asked a million and one questions and test drove several vehicles and Andrew was patient with me and I felt he was concerned with making sure I got into the vehicle that I would love. He was focused on me, the customer, and working with me was not an easy task since I was very picky and really didn't know what I wanted to drive next. He took the time to explain everything to me, including features of different vehicles, how leases work, incentives, residual values, etc. He was very thorough. I would highly recommend Andrew.

Joseph K. Richard

25 de feb. de 2015

Recently I purchased a new car from the New Brighton Ford Dealership. I am a nervous person when it comes to large purchases like a new vahicle so I didn't know what to expect. My salesperson, Rich Schmitt, was patient, knowledgeable and fun during the entire process. At the end of the experience I found myself driving away in a car that not only met my needs but was fun to drive. All of this at a fair price with a reasonable monthly payment. I would highly recommend Rich and New Brighton Ford to anyone looking to purchase a vehicle.

Joel

25 de feb. de 2015

I went to New Brighton Ford to look at the 2014 F150 pickups that were left. I had never owned a Ford before but did my research and was interested going that route. The thing I was not looking forward to was working with the salespeople. I met with Rich Schmidt. He was amazing. He made the process smooth and comfortable. NO Pressure. He wanted to make sure it was exactly what we wanted and he wanted to make sure it would fit our budget. He worked very hard trying to get the price down as much as possible. There is no doubt in my mind that he was sincerely looking out for us during this process. I would highly recommend working with Rich if you are looking at buying a Ford. Also, if you are a fire fighter, EMS, or a peace officer, he appreciates what you do for our community and will make that very clear. I encourage you to try going to this dealership and working with Rich.

New Mariner fan

25 de feb. de 2015

Rich and Ryan listened to exactly what I wanted and made it happen. I would recommend these two when you need a vehicle.

Andrew C

25 de feb. de 2015

Rich was great. I bought a used truck and he helped make the deal go quickly and smoothly. If you are looking to get into a Ford give Rich a call and you can expect him to be straightforward and helpful. This is the third deal we have made at New Brighton and we have been happy every time. Thank You!

Delaine and John Vitek

25 de feb. de 2015

Schmitty is the nicest man. Very professional, knows the business, makes the buying process simple for the customer, and for these reasons, we recommend him to friends and coworkers. Honesty is his longsuit.

Mike Wills

25 de feb. de 2015

I recently purchased a new F150 from New Brighton Ford. Rich Schmitt did an excellent job of educating me on the product without high pressure sales tactics. This is my first new Ford after previously owning a Chevy Silverado. I coud not be happier with my new truck and highly reccomend New Brighton Ford.

Adrian W

24 de feb. de 2015

Without a doubt, this is the best experience I have ever had with a Dealership. Andrew Asp definitely steered me in the right direction, when I originally bought the Focus, over a year ago. It fits my needs perfectly, seeing as I spend a lot of time traveling. In addition, he makes sure to check in with me about the car whenever I'm in the dealership, and is always very knowledgable about any questions I'd have. The experience is very much appreciated, and I'll be sure to send other people this way because of it.

R Harding

24 de feb. de 2015

As the owner of a company, it is important to find people that you can trust whole heartedly. Especially when it comes to the purchase of large ticket items like vehicles. I was looking to buy another pickup for our fleet. I was referred to Rich Schmitt by a friend of mine. What a great experience!!! I was skeptical about doing business 4 hours away, but after talking with Rich on the phone and having him find exactly what I was lookin my for, I new I had found a new song lace to get my vehicles!! Great guy, and he was a lot of fun!! I appreciated all the extra effort Rich put into making sure that I was completely satisfied!!! I will be back to see Rich for my next purchase!!

Bill S

23 de feb. de 2015

Very quick, professional and low hassle purchasing experience. Thanks Andrew Asp for working with us on the purchase of our 2015 Fusion and making it an enjoyable experience!!

Keith D

23 de feb. de 2015

Rich is a great asset to have at New Brighton Ford. He personally ensured my new vehicle was ready to go and even came to my place of work to exchange my trade-in vehicle with the new one! This is my third purchase/lease from New Brighton Ford and I continue on going back.

Amy J

23 de feb. de 2015

I recently leased a new Edge from New Brighton Ford and was very please with my the service I received and Rich Schmitt, my salesman. It was a low stress process and everything was easily handled. I was able to meat the business staff Ryan and Tony and they were awesome. Thank you Rich for the great buying experience, I will be back to New Brighton Ford for my next vehicle

Jodie

23 de feb. de 2015

Last year we bought a car from Rich and it was nice because we were able to view the car on line. We called Rich and he had the car ready that we wanted to see when we arrived. We test drove the car, decided we wanted it and it only took a hour for the finance department to approve us and we were out the door and had purchased the vehicle we wanted. The process was very quick and we are pleased with the car that we purchased.

Kory B

23 de feb. de 2015

Recently I bought a used 2012 Ford Fusion. I was very hesitant to buy a new car because of how difficult the process can be. Rich Schmitt made the process fast and easy. He showed us a variety of options and made it a priority that we find a vehicle for our needs. Rich made the overall experience very enjoyable and stress-free. I will definitely be referring friends and family to him in the future! Thanks, Rich!!

Living On The Edge

23 de feb. de 2015

I recently purchased a new EDGE from Rich Schmit...I found the staff and dealership to be patient with my requests and they located me exactly what I wanted ...I wont buy another vehicle without Rich's help Thank you New Brighton Ford

Jay

23 de feb. de 2015

Andrew Asp is a great salesman. He is very patient and answers all your questions. He is not pushy and gives you the time you need to make your decision. He's knowlegeable and if he doesn't have an answer to a question right away, he consults with someone and gets an answer. Andrew is one of the better and more respectful salesmen I have worked with. My wife and I will be looking for Andrew for any future purchases!

JTholkes

23 de feb. de 2015

I stopped into New Brighton Ford the other day to look around a bit. My previous 3 vehicles had been purchased there, so why not. Rich Schmitt greeted me and we looked at a few used vehicles together. He knew all there was to know about each of them. Unheard of in this day and age. Ultimately I decided not to go further on that day, but will be back soon. Rich made the experience of just stopping in very pleasant and welcoming. Thanks for your time and professionalism . People like Rich are a breath of fresh air. JTholkes

Ben G

23 de feb. de 2015

My sales rep, Andrew Asp was very accommodating and understanding during my buying experience. He was immensely helpful with all the requests I had. I would be considered a very picky and needy buyer and he handled all of my concerns and questions promptly and accurately. He always had time to help. He was very knowledgeable and willing to go that extra mile to help me out. I would certainly recommend him to work with.

kessnerj

23 de feb. de 2015

I purchased my SUV and brought it home on February 28, 2014. I was told that it had been sitting "in the back lot" for a while. After about 3 weeks of driving it, the brakes started to grind etc. I brought it back - it seems that there was rust on the brake thing and it would cost me to have it fixed. Well, I mentioned that I had purchased it not too long ago and that it has not sat a day since it was purchased and that the rust was from when it sat "in the back lot". Our salesman was able to take care of that for me. Then there started to be a clunking coming from the left front wheel area (spring perhaps, strut perhaps). It has been in 4 times in the past year and it still isn't fixed. I will be bringing it in for the 5th time in the near future. As soon as it got cold and there was frost on the windows, I noticed that the several of the defroster lines in the back window did not work. The SUV was brought in for that - in fact it has been in 3 times for it to be fixed. Now, it's to the point where instead of no lines, there are globs on the lines where the window defrosts and the rest on the line does not. I was asked by the service manager why the lines were scraped off - how would I know? I know I didn't climb in the back and scrape them off. For one thing, I'm an adult and see no reason why I would ruin an expensive purchase and the other is that I'm not that flexible enough to do it. It will be going back for that again. How many more times do I have to bring in the vehicle to get items complete fixed. What happed with their so many point inspection of a used care? Obviously some items were missed because of the rust on the brake things. As it is now, I am not planning to purchase from them again and I am sharing the information with my friends and family. Each time it the vehicle was brought in, it had to be dropped off the night before because they don't open until 7 - I start work at 6:30 - and a car had to be used that someone else owned.

Andy

20 de feb. de 2015

My salesperson Andrew Asp was awesome. When purchasing my new FX4 this summer I definitely had reservations about working with any sort of salesman (I'm not exactly trusting of salesmen). But Andrew put all my reservations to ease and gave me a wonderful experience in picking out my new truck. He answered all my questions in a prompt fashion and got me the absolute best price on my truck! He truly went the extra mile to make sure I was a happy and satisfied customer, and I will DEFINITELY be choosing New Brighton Ford, and Andrew Asp for my future car buying endeavors!

Jeanine

20 de feb. de 2015

We recently purchased a new F-150 truck from Andrew Asp. My husband had been contemplating buying a truck for YEARS; clearly he's not the kind of guy that rushes into a vehicle purchase. To say we needed a salesman with a lot of patience is an understatement. We found that salesman in Andrew. From the very beginning we never felt pressured or rushed. Andrew offered the answers to almost all of our questions on-the-spot; there were only a couple instances where he got back to us with the answer later. When we were ready to make the purchase, Andrew was quick and efficient and made sure we were comfortable with every aspect of it. Again, no rush and patient with our questions-I'm sure he answered some of them multiple times! Andrew is certainly an asset to the sales crew at New Brighton Ford. We'll be recommending the dealership to friends, family and coworkers-in fact, we already have!

Super duty Steve.

19 de feb. de 2015

I just bought new truck from Andrew Asp a few weeks ago.He was a very nice salesman.Great Buying experience.i will be back for next truck.

John S.

18 de feb. de 2015

Just purchased a truck from Rich. The experience could not have been better. His friendly and no pressure approach really made the entire experience very enjoyable. Thank you for all your efforts Rich. I will definately be back next time I am purchasing a vehicle!

CaitlinF

11 de feb. de 2015

This was my very first experience in a car dealership purchasing a car. Rich Schemitt assisted me through the whole process! He made things happen that I never thought would be possible since I do not have credit, He worked with me and gave me an opportunity to not only get a new used car but also a way to build my credit!! Rich had lots of knowledge about the process that need to take place and was very friendly and showed excellent customer!He listened and understood my wants, questions and concerns and what I could afford and explained and answered all my questions! Rich really showed me that he gets the job done fast and really cares and meet every expectation of the customer even beyond the limits! Goes above and beyond! My car was beautiful and clean and excellent car service and exception, my car was already to go when I arrived! I am very proud to say I have a 2009 Ford Fusion!

Chris Gatewood

11 de feb. de 2015

I live in Northern Minnesota, 3 hours from New Brighton Ford....I was told by the CEO of the company that I work for to find myself a company pick-up. He gave me all the criteria that needed to be met in order for the company to purchase a vehicle for me. I did the smartest thing that a person in search of a vehicle with specific criteria could do.......I called Rich Schmitt at New Brighton Ford!! I told him that my company was gonna buy me a pickup and that they wanted to do so within a week, and gave him the criteria... in less than 2 hours Rich called me back to tell me that he had three options in his vast inventory that met or exceeded the criteria!! He e-mailed pictures, specs, pricing, etc.....he even spoke personally to my employer regarding the options. Later that day, my employer called me and told me that we were headed to New Brighton Ford the next day to pick up my new truck! The whole experience of working with Rich was far above average!!! He worked extremely diligently at making sure that I was absolutely comfortable with the purchase and that the pickup was exactly what we were looking for!! Both myself and the CEO of the company I work for were very appreciative of Rich's honesty and integrity! No pressures and no hassles.....Just a very comfortable down to earth experience!! We will definitely make the 3 hour drive back down to purchase our next or another vehicle from Rich!! Thanks Rich!

Mitchell F

7 de ene. de 2015

At the end of December I bought a 2012 Ford Fusion and It was a great experience. The staff was very friendly and the process went very smoothly. Rich Schmitt was a great guy and treated you like a friend, not just any other customer. Thank you!!

Mitchell96

7 de ene. de 2015

At the end of December I bought a 2012 Ford Fusion and It was a great experience. The staff was very friendly and the process went very smoothly. The salesman was a great guy and treated you like a friend, not just any other customer.

vicki.florio.1

9 de dic. de 2014

I cant imagine "Kate" ever getting a customer service job. This rude individual did everything she could to embarrass me and talk down her nose to me. Too Many oil change places around to put up with this. Amen

Dana/michael

26 de ago. de 2014

My husband and I are extremely satisfied with our service we had with New Brighton Ford! Our sales guy Andrea was fabulous very informative plus friendly, NOT PUSHY at all. Ryan was our finance manager and he was awesome, he found us a car that was in our price range and went above and beyond I feel like any other finance manger has ever done for us. Over all I can't express how awesome our service was for us and will defiantly return!!!!

dustoff53

17 de ago. de 2014

I went into Brighton ford for an oil change. ,,,after 20 minutes or so I was advised that my 2003 Taurus needed work that would total 1,476.00 dollars. Wow,, I said okay. .after about 5 hrs or so I was called that I could come and get my car. Over the weekend I heard a thumping sound coming from the right rear break area so I brought the car back to Bribgton. They checked it out and found a "wheel cylinder seized on one side , that shoe is not contacting drum "... $164.00 to fix this problem. So I said okay fix it.. ...Then I asked, I think it was Katelyn Vinzant (service adviser ),,,Why wasn't deduced and corrected at my initial visit. ? She said she'd check into it and call me back.. She called me back and said she spoke with the mechanics who did the work and he / they told her that he spoke to the costumer and that I had declined it ( A Lie ).. I told her the only person I had any contact with was The person at the desk in the oil quick change area and the guy who gave me a ride home. again I told her the shop crew (mechanics were lying . So I asked to speak to her supervisor ,,,Now I was speaking with Justin a service manager I believe. He said he had spoke to the mechanic who preformed the work also and the mechanic told the same lie to him. I told Justin no one contacted or spoke to me about the cylinder problem at my initial visit. He said there was a miscalculation problem ,,I raised my voice because he was try to over talk me I kept telling him and he wouldst listen ,,,(THERE WAS NO COMMUNICATION from any mechanic or any one from brighton about a cylinder problem ,,in person,,by phone OR written. ) THE MECHANIC IS bald face Lying. To you,Katelyn and the Brighton Ford ) Thinking about it, the thumping didn't occur until after I took the car from Brighton the first time.Justin offered to knock off 20 % off the now $200.00 bill. I said how about all the bill ,it wouldn't have happened if it was taken care of the first time. He said no .I said fine,,,and asked if they could send some one to give me a ride back to Brighton Ford, he said okay. I was surprised that when the car came to get me it wasn't one of their two drivers whose job it is to give customers a ride normally. It was the service manager him self (Justin ) I apologized if I had gotten upset on the phone. In the ride back to Brighton Ford we spoke of this mess. I figured he came to get me so I wouldn't bring this situation up again in front of other customers ,especially about Brightons lying and untrustworthy mechanics. I told him these lying mechanics should be talked to if not fired and Josh said believe me they will be... Well the car is okay But how do I know that any of the $1,467.00 worth of work was necessary in the first place after catching them, ( Brighton Ford) in a LIE..... there is no apology that can make up for what happened at my last and I mean last visit. I will never recommend Brighton Ford to any one. Not sure who to send this to so i checked others in the employees worked with and wanted Bill Janssen to be advised also. Bob Terlisner

Kim S

14 de ago. de 2014

We purchased a 2014 Escape on Tuesday from Rich Schmitt and he was awesome! He asked what options we wanted in our vehicle and how much car payment we could afford, then he showed us the cars that fit those needs. He was attentive thru the whole process keeping us informed while we waited on financing. For the financing we worked with Tony Smebak - he was great too. He shopped for the absolute best interest rate for our purchase. The whole experience was outstanding from the minute we walked in until we drove out of the lot in our new Escape!! I will recommend Rich to all my friends and family!!

Courtneypennington

14 de ago. de 2014

Rich Schmidt helped my husband and I trade in our Envoy and buy a 2013 Ford Explorer! We LOVE it! We would recommend all of our family and friends to Rich Schmidt and New Brighton Ford.

kim.w.sunde

14 de ago. de 2014

We purchased a 2014 Escape on Tuesday from Rich Schmitt and he was awesome! He asked what options we wanted in our vehicle and how much car payment we could afford, then he showed us the cars that fit those needs. He was attentive thru the whole process keeping us informed while we waited on financing. For the financing we worked with Tony Smebak - he was great too. He shopped for the absolute best interest rate for our purchase. The whole experience was outstanding from the minute we walked in until we drove out of the lot in our new Escape!! I will recommend Rich to all my friends and family!!

FordTrucks

13 de ago. de 2014

Pretty sure these reviews are staged. EVERY one of the recent reviews is 5 starts, EVERY one of them mentions a sales person by name, and EVERY one of them has a reply from the dealership. My experience with Rich Schmitt was NOT good. I was bounced around the lot while he desperately tried to find a car that he could sell to me, rather than a car that I wanted to buy. He claims he's not a salesman, but then he bounces around using all the car sales cliches. If that were my only experience with New Brighton Ford, I would not do business with them. Rich is unprofessional, pushy, and over-the-top. Thankfully the others are more professional.

Andrea

2 de jun. de 2014

Shane sutton made the process very easy!!! He did great!! Could not be happier!!

Carson

27 de may. de 2014

Special thanks to Andrew Asp for giving us many used car choices in our price range. Hassel and pressure free attitude at New Brighton Ford was much appreciated.

Penny

27 de may. de 2014

I have bought a lot of cars in my life dealt with a lot of sales people but I've never had one as good as Shane Sutton at New Brighton Ford. He was a pleasure to work with he kept us amused all the while we were there. Once rest of the salesman found out that I'm a veteran they all came up and thanked me for my service that meant a lot to me. Any company that respects veterans as much as ford does they deserve my business. When I'm ready to buy another car I will be back to New Brighton Ford to get it. Thanks again Shane.

Penny gray

26 de may. de 2014

I would personally like to thank Shane Sutton for the great service I received at the new Brighton Ford dealership. I have Bought many cars in my life and I never had a sales person as pleasant as Shane has been. He made the decision very easy for me to make on where I was going by my car. Not only was he pleasant the whole staff at the new Brighton Ford dealership was unbelievable. I'm a veteran and when they found that out just about every salesperson there Thinking me for my service that really meant a lot to me. If anyone of you that's reading this is planning on buying a car check them out new Brighton Ford 694 and Silverlake Road they're great people.

A3andCB

23 de may. de 2014

Rich is the kind of car salesman that didnt try to sell us a car but helped us find the right vehicle that met our needs. We came in with an idea of what type of vehicle we needed and Rich assisted us in identifying the vehicle that would most suit our lifestyle and budget. It was no pressure and he is genuine and forthright. This purchase was absolutely a great experience and we would highly recommend asking for Rich and seeking out New Brighton Ford for a vehicle purchase. If we need a second vehicle we will definitely be back to see him. Thank you!

Bob S.

21 de may. de 2014

Rich Schmitt was a very helpful professional salesperson who demonstrated the ability to listen!!!. He answered all the questions clearly and completely. Rich showed and explained all the features of the Ford Escape. He was more than helpful in assisting me to decide which model would be best for me. I would highly recommend Rich to anyone interested in buying a vehicle.

HappyF150

20 de may. de 2014

We had been looking for a used F150 for some time. We looked at New Brighton Ford, but they did not have what we were looking for. However, we met Jesse Wolf, he wrote down exactly what we were looking for, and in a few days called us to let us know he had found what we were looking for. We bought our truck about a year ago and have had no problems with it! Thanks Jesse!

Paul K

19 de may. de 2014

I just took home my new baby from New Brighton Ford. Its a beautiful 2014 F150 FX4. I am a very picky customer and my salesman Rich Scmitt found the perfect vehicle that i was looking for. It was a No pressure sales atmosphere and Rich just helped me find what I was looking for and explained all the options for my purchase including leasing versus buying. It was nice to have a saleman that I could trust in helping me decide what was the best option for me. The purchasing process was smooth and easy. Thanks for all your help Rich.

LoveMyFord

19 de may. de 2014

We found Jesse by chance when buying a car in 2009. He did a great job listening to my requirements and finding a vehicle that worked for us! Since this first one, we have purchased 4 more from him. He is easily accessible and works diligently to find just the right vehicle, going out of his way to find it at other dealierships. I do not like the car purchasing process. Jesse has made this painless! The finance guy (Tony) is ready for us, we do not have to wait for him, and he is prepared with all our documents. The car is ready to go, clean, filled with gas, and we are on our way. I would highly recommend Jesse for your next car purchase!

Christopher Seiple

19 de may. de 2014

My wife and I were in the market for new vehicles in 2013. Jessie made the process so stress free that it didn't even feel like were were buying a car from a dealership; but, from a friend of many years. We showed up on the lot, and Jessie was the first person we encountered and the only person we will deal with. Jessie made the car buying experience so great that we not only traded in a 12 year old Honda for a F-150 Lariat; but, ended up getting a Fusion for our Son and in August of 2013, traded in our 2011 Edge for a new Edge. Thank you New Brighton Ford for the service through Jessie Wolf!

mandebernie

17 de may. de 2014

We are very pleased with our buying experience at Ford. Andrew Asp was a great sales person. He has a great customer service approach, using no pressure and is very knowledgable regarding vehicles and helping us to determine which vehicle would best meet our needs.We highly recommend New Brighton Ford and Andrew Asp Sales Rep.Thank you, Eileen Burns

ANGIE CAVALIER

15 de may. de 2014

Jesse listened and went above and beyond in finding me a Focus that had all the options I requested, and the color I wanted too! The experience of buying this car was much smoother than other dealerships. He explained all the options in the car, and when I had additional questions a few days later, he treated me like a friend- not a number! Tony in finance was terrific too! Will always bring my business to New Brighton Ford, and will tell my family and friends also!!!

GinaL

15 de may. de 2014

I've leased 3 vehicles from New Brighton Ford, and each time I've worked with Jesse Wolf. Jesse is a no pressure type of salesperson, that I appreciate and I know that others feel the same way. I've referred many friends and family members to Jesse, and several have also purchased their new vehicles from him and have had the same, great experience that I've had over the years! Jesse is always available to help with any questions or concerns, not only in the initial sale of the car, but all the way through to the time I'm ready to lease my next one. You should be happy to have a salesperson such as Jesse on your team because He's the only one I'll go to again for future car needs!

HeatherH

9 de may. de 2014

We just purchased our second vehicle from Jesse at New Brighton Ford. Jesse is very responsive, gets the information requested, and is very knowledgeable about the options available on the vehicles. The best part about working with Jesse, and the reason I would highly recommend him, is that he does not pressure you to make a purchase but simply offers his help to answer any questions you may have. His approach is refreshing, appreciated, and will keep us customers of his for a long time!

Brenda March

8 de may. de 2014

I would give Shane Sutton a 5* at the New Brighton Ford location. He listens to your needs and delivers. He even brought prospective cars he thought I would like to me at work - great guy to work with!

Brenda

7 de may. de 2014

I bought my new 2003 Explorer from New Brighton Ford and had it for 11 years. I just purchased a 2013 Ford Explorer and my salesman Shane Sutton was very helpful in my decision process.

Hockert

7 de may. de 2014

This is the second car my husband and I have gotten in under 6 months! we are not customers were family everyone there was so helpful but the one person we owe a huge thank you to is to Shane Sutton. He was so helpful with both cars, he made sure we we're comfortable with the price, as well as very informed on the car and everything it offers! I highly recommend new brighten ford and highly recommend shane, he makes you feel like family!

EPICK1

17 de abr. de 2014

I will post the email I sent to the service manager with no reply. Much like another gentleman listed below, I was shocked to receive a call from someone conducting an online survey about my experience, to whom I re-iterated all the below. Neither my email nor the online survey generated any response. The only addition comment is that I followed up on my threat and took my car to Midway Ford instead. Told them to get the part for the recall from New Brighton Ford. The called and New Brighton Ford won't give them the part. That's just foolish. Now they're stuck with the part.Justin: I thought I'd share some thoughts with you so your dealership can hopefully learn and improve from this situation. I called Monday the 23rd to schedule an appointment for a 2010 Mercury Milan. I scheduled for Thursday, asking for the a mirror replacement, completion of recall work on the passenger seat, and an oil change since I was already coming in. The reason I picked your dealership is that you're close and I wanted to get it all done on the same day. When I called I asked if there was an after hours drop off and was told Yes with no other instructions. Issue #1: I went to drop my car off on Christmas day so it would be there for early service since my wife was going to work the next day. Turning in at the main entrance by McDonalds there is just a big gate with no signs explaining how to drop off your car. I drove around to all the other entrances and again, no sign and no obvious place to leave my car. So I had to make special arrangements to drop the car off the next morning when the dealership was open. I asked Andy when he was writing up my service request what the deal was and he said, "oh you just leave it by the entrance." I understand why you want to gate in the cars for protection, but if you're going to offer earlybird drop off, either explain what you want people to do on the phone and/or put up a sign. Better yet, have a place where you want them to actually leave the cars. I can't believe I'm the first person to get confused by this. Come up with something better. Issue #2: Like I said, I came to the dealership NOT because you're the cheapest, but because you can do the warranty recall and for the CONVENIENCE. Andy wrote up my service request without mentioning anything about not getting the work done. Then when he calls to say it's ready, it's "we had to order the part so it will be a couple days, you'll have to come back for the recall repair". Well guess what. I gave you a couple days when I scheduled on Monday. (I know it's a holiday, but at least place the order before you leave on Monday.) You also could have warned me when I dropped off the car. As it is, I'll be without a car 2 days, not one and have paid a premium for an oil change with none of the benefit of convenience. I expect better from a dealership. This is your brand of car after all, not some random brand showing up and you have to scramble to find parts. In this day and age I would expect better communication about expectations and more rapid response on a RECALL. Issue #3: I get the call that my car is ready and ask for a ride. Ride shows up and drops me off. (Appreciate the ride.) I go to the cashier and bill isn't there. I have to go track down Andy and have him carrry the bill over. He goes to move the car around. This is relatively minor, but if you're going to call and say it's done, have everything done. The car was not ready and it wasn't even washed. Again, if I come to a dealership, I expect a brief car wash if I'm spending $400 on service. I get this all the time at other places which I'll be going to INSTEAD of New Brighton Ford. I don't think I'm being unreasonable, and these are all things that can be addressed. It's a competitive world, and you just lost several years of service business. I hope this helps motivate positive change for your organization. Enjoy the new year

PeterKnapp

3 de abr. de 2014

I bought a new Ford Focus and worked with Andrew Asp. He was very personable and made the entire experience as smooth as possible. I recommend New Brighton Ford and Andrew Asp to anyone interested in finding a friendly and fair dealership.

jenniferlolsen

24 de feb. de 2014

Husband and I needed a new car. Husband DREADS the whole process- researching, test driving, and most of all the hassle of having to negotiate a price once you find a car you like. We'd been to a few dealerships, were not impressed. Went to New Brighton Ford .... met with salesperson Shane. Best car buying experience ever. No, really. EVER. He made the process so easy, he didn't get my husband all frazzled (as husband was with other dealerships) and he's just a nice guy all around. I've referred a couple of co-workers to New Brighton Ford (go see Shane!!) and they've been singing the praises for Shane also. Thank you, thank you, thank you! I was a Honda girl but I've converted... we LOVE our new car. :)

JBoogie01

17 de feb. de 2014

I brought my 2002 Ford Explorer in for specifically a diagnostic for a hard start issue. I specifically told the service manager that I did not want them to do the work without my permission, after the issue was diagnosed, and he told me that they absolutely would never do that. I set up a day to drop off my vehicle and I received a loner car for the day, which was about the only good thing they provided. They called me at work after they diagnosed the problem. I was told that it was the vehicles Mass Air Flow Sensor and a DPFE Sensor and a dirty air filter that was full of "FUZZ"? They told me the repair would be $700.00!!! I told him on the phone I would talk to my significant other and that I might need to wait until after Christmas because of the cost. - I know from my experience that the MY total cost for these parts is about $115.00 and about 15 minutes of work. let me fast forward through the 8-9 phone calls I got from New Brighton Ford at work until I arrived at the dealership where the repair had been done without my approval. I told them to put my old parts back in and bring me my vehicle. He came back out and told me my vehicle still was not starting even after they put the new sensors in (which took all of ten Minutes to reinstall my old ones) . He asked me to keep there rental car one more night while they figured it out-I told them I would just take my vehicle home. The guy who did the work came out with the "service manager?" and mean mugged me as I told them I wanted my old air filter reinstalled( as I know it was good because I just replaced it) I was so ticked, I said "forget it" I payed them there $120.00+ diagnostic charge and left. Now get this- The next day a lady named Crystal? calls me and ask me how my service was? I told her I grew up in that neighborhood, all my family and my significant others family lives in that neighborhood and all our friends and family too, I even bought my first car from New Brighton Ford. She told me that she was sorry.----That's it.--I never heard from them again. Now imagine how they will price gouge you when you get a service done by them if they will treat me that way. They messed with the wrong guy this time cause my roots run deep in there area of business!

lindahe

21 de ene. de 2014

Very helpful with our purchase in all areas. Although it took some time, all associates were helpful and informative. We are excited about our newly leased vehicle, and would not hesitate to recommend friends and relatives to New Brighton Ford. Thanks for the assistance and information received.

ndhgm

22 de sep. de 2013

I live in the Chicagoland area and found the vehicle online. Shane and Tony worked with me to land on a price and ensure that my time after the long drive was as short as possible. When I arrived the vehicle was exactly as advertised and everything was as agreed upon. Great service and they even stayed open an extra 45 minutes to accomodate me. If I lived in the area would definitely buy from New Brighton again.

DGasway

26 de jun. de 2013

Traveled halfway across the country from CT to find the perfect first car for my son. Their service was impeccable, nothing short of unbelievably remarkable!

FanofMN

12 de jun. de 2013

I bought my 2011 Ford Escape back in January 2013. I wasn't planning on buying the vehicle that day since I had to work that evening. I liked the vehicle-I was very stuck on it having built in navigation. I felt very rushed and pushed to sign. I kept looking at my watch and telling the salesman and the finance person I needed to go and that I was going to be late for work. I was told only 15 more minutes and then just 10 minutes more. Finally I said I needed to go I could come back the next day to get the truck and finish signing everything but I was already being kept there past the time I stated I needed to leave to get to work on time and I was going to be late. They said I could take the truck and leave my trade-in and sign the last paper the next day. The only thing I remember about being offered an extended warranty was my saying I shouldn't need one, it's only 2 years old. Less than 2 weeks later I started having trouble-it wouldn't go into reverse, it hesitated and didn't shift into gear. I brought it in, was told I'd get a comparable loaner vehicle which was nice since I was leaving a 4 WD vehicle and it was snowing outside. I was given a basic model Ford focus-no 4WD, no extra site views or ground clearance and was told the gas tank was full and that's how I needed to return it or be charged their cost for gas. I drove the car home and back to the dealer-approx 40 and had to put 5 gallons in (glad I don't get that gas mileage in my vehicle). When I picked up my Ford Escape, there were no codes and was told they needed to reprogram PCM. It drove better, but still had trouble shifting but I was told that was normal and could take several days. A week later I realized I left a couple items in my truck I traded in. I saw it was still for sale on the website-I asked online if they could look and was told to call my salesman. I did, twice and emailed him twice. I never heard back from him. I never got a survey-just an automated call to my house asking how the experience was and if I wanted to tell someone I had to call their number. Now four months later, I started having a lot of trouble with shifting and stalling. Then it stalled and completely died at a stoplight. I had it towed to my brother-in-law's work nearby since I never heard back from New Brighton when I last tried to contact them. The transmission was contaminated, there was an internal failure and I needed a new transmission. I just paid $18,000 for my truck and now I had to pay another $4800 for a new transmission. I did call New Brighton to inform them about my transmission but since I didn't buy their extended warranty there was nothing they could do.

omfgnou

28 de may. de 2013

I bought a 2011 Ford Fiesta SEL. Sales tactics didn't seem entirely ethical ("another family is on their way with a check ready to buy the car, so, you better hurry and buy it if you want it even though they haven't even looked at it yet"), and we weren't given the carfax immediately until the next day when we had the check because "it wouldn't print for some odd reason". Had a "by the way your car was in an accident" moment right before I handed over the check that I didn't appreciate. Didn't feel I was properly taken care of when I came back an hour later with a mechanical problem. Despite the complications with the situation, I wish the dealership would have taken my circumstances into account. Service manager did take time out of his busy work to do a preliminary diagnosis, which ended up being invalid (I understand the limitations in quick looks). I really did appreciate that, but not the snarky comment of "I have 100 guys doing 100 things, you'll have to schedule it for another time." Another strange issue: There was a check engine/oil light on while I test drove it. When I asked what it was the next day, both my sales rep and QuckLane adviser simply said "we turned it off" without disclosing what it was.The general "manager" was an absolute terror to communicate and work with. He subtly accused both my mother and me of lying several times, and laughed at us condescendingly when we asked a question on returns of vehicles (because my car had a steering wheel and transmission issue that was not present during the test drive). The irony was he himself was not being truthful, claiming things like the carfax were given to me prior to the paperwork, which is an absolute falsehood as they weren't given to me until the next DAY. He also subtly accused me of not telling the truth about what another dealership said about my vehicle, and he was incredibly rude over the phone. He also had the audacity to say "Oh and who wrote that review, huh?? Was it you or your mother??" Then of course he insisted that I was lying about my review. At that moment (which was right after he said I lied about the other dealership), I told him he was on speakerphone, and he got suspiciously quiet and became almost submissive. I got my transmission repaired at another dealership and will have had my steering wheel unsuccessfully 'fixed' once, but the Mankato Ford is still doing everything they can to repair it properly next week by doing several more tests and fixes. Only positive part of the purchase was working with Blake Saxon, who was professional and knowledgeable. I would hope to think my experience was not a common one, because if it were, this dealership would be an incredible mess. I would NOT recommend going to this dealership based on my experience. A question to consider: Did this horrible experience occur because I am a young male and brought my mother instead of my father? I would hope to think that Saxon New Brighton Ford doesn't discriminate and treat people differently based on age or gender. Maybe next time I'll bring my dad.

Leccia

25 de mar. de 2013

This was the most laid back and non-pressured sales experience I have had buying a car from a dealership. Everyone was upfront with the pricing and the time factor it would take. We had our 2 kids with us and that is always an adventure keeping them occupied while all the paperwork gets finalized. They did an outstanding job!

Calamity

18 de mar. de 2013

Several years ago were purchased a vehicle from another dealership. That experience was bad and left us leary of buying when it came time to purchase a new vehicle. We arrived with a few questions and interest in the value of our car as a trade in. Shane was curtious, friendly and NOT pushy. He asked about our price range and need and gave us time to look at vehicles and talk by ourselves. He kept all figures on the table and never pushed his sale. When we decided it was a good purchase he transfered us to Tony who once again carefully walked us through figures, never pushed extras and made sure we understood our cost before we began signing papers. We left with a much better view of car sales industry than when we had gone elsewhere. We will only use New Brighton Ford in the future.

Fan of New Brighton Ford

18 de mar. de 2013

Several years ago were purchased a vehicle from another dealership. That experience was bad and left us leary of buying when it came time to purchase a new vehicle. We arrived with a few questions and interest in the value of our car as a trade in. Shane was curtious, friendly and NOT pushy. He asked about our price range and need and gave us time to look at vehicles and talk by ourselves. He kept all figures on the table and never pushed his sale. When we decided it was a good purchase he transfered us to Tony who once again carefully walked us through figures, never pushed extras and made sure we understood our cost before we began signing papers. We left with a much better view of car sales industry than when we had gone elsewhere. We will only use New Brighton Ford in the future.

annapeterson62

18 de dic. de 2012

Awesome customer service! Super friendly staff in the service department and very helpful! Will recommend to friends! It's winter in Minnesota and my drivers side window was stuck down on my 2011 Fusion (imagine the frigid ride) and I called the Coon Rapids dealership first because they are close to my house and they told me they couldn't even look at it until Friday (it's Tuesday today) so I decided to call around and called the New Brighton dealership and they told me they could look at it today but couldn't guarantee to fix it today so I got there 10 minutes later and waited in their customer lounge (nice with TV and vending machines) for about an hour and they came and told me what was wrong with my car and the part would need to be ordered. They sent me on my way with a loaner car and my window would be fixed by morning! VERY nice staff, friendly place all around! No complaints!

AnnaPeterson

18 de dic. de 2012

Awesome customer service! Super friendly staff in the service department and very helpful! Will recommend to friends! It's winter in Minnesota and my drivers side window was stuck down on my 2011 Fusion (imagine the frigid ride) and I called the Coon Rapids dealership first because they are close to my house and they told me they couldn't even look at it until Friday (it's Tuesday today) so I decided to call around and called the New Brighton dealership and they told me they could look at it today but couldn't guarantee to fix it today so I got there 10 minutes later and waited in their customer lounge (nice with TV and vending machines) for about an hour and they came and told me what was wrong with my car and the part would need to be ordered. They sent me on my way with a loaner car and my window would be fixed by morning! VERY nice staff, friendly place all around! No complaints!

rkalkes

29 de nov. de 2012

gave my correct phone number and was never put in computer(still had my old one)car was in shop for transmission work took 6 days to fix.Never received a phone call to state what was going on with my car.I went in to the dealership because i didnt know what was going on found out they had the wrong number still never received a phone call till car was done.Had to ask for a loaner never was offered.Even though they knew my car was not going anywhere.I have never had such bad service i thought the customer service was bad.

mon-line pete

9 de nov. de 2012

Reily Yerigan was the consultant, fast, spent time very wisely with us. He was very accurate at giving details, prompt at getting the car to us. I would buy another car with him any time.

GaryHartmann

10 de oct. de 2012

Blake Saxon was a pleasure to work with in purchasing a new 2013 Edge. He listened closely to what options and color I wanted and did not push what was available in inventory. He quickly located a suitable vehicle at another dealer and had it brought to New Brighton Ford. In pricing the car Blake clearly explained the Ford rebates available and then presented a good price without haggling. There was no high pressure tactics or other games. I've purchased a number of new vehicles over the years from various Ford, GM, and Toyota dealers and this was clearly the best buying experience I've had.

karina.kosevich

8 de oct. de 2012

Really great to work with Shane, he helped me find the exact car I wanted and is friendly and helpful! Will definitely be coming back for my next car!

deanwm0

7 de sep. de 2012

I began my relationship with NBF in July of 2004 after the purchase of a 2003 Ford Explorer. I purchased from NBF after looking at the same model at Midway Ford and being unable to get cooperation on a deal. I began using your quicklane and service department at that time and was very impressed and satisfied in comparison to previous experiences at midway. In particular, I was always given excellent information and advice by Mandy M. I have recommended your dealership to family and others.

cmonsour

25 de ago. de 2012

It started with laughing with Kate who set me up with Shane to talk about a used car I found. And it only got better from there. All were very professional and knowledgeable but they also showed caring as they worked hard to get me my first car! (at 56)I actuallyenjoyed this experience so much I can't imagine going anywhere else. I plan on telling everyone I know about New Brighton Ford. A huge thanks to Rock Stars Shane and Tony! Sincerely,Carol Monsour

Racer

7 de ago. de 2012

Went into the dealership for potential purchase of a used Tundra. Emailed dealership and got okay reponse. Called to setup appointment to look and test drive vehicle. When I arrived at the dealership, no one was there. Salesperson where looking at their newspapers and didn't acknowledge my existence. Poor customer service. Salesperson and other dealer worker just looked at me. One salesperson asked if I needed help? Of course, I was there to buy a vehicle!! Made appointment to meet up with a salesperson. That person never came to assist. Another salesperson said,"he is busy upstairs and will be here." Sat and waited for more than 15 minutes. When I got up, another salesperson said, he will be here. Looked around the dealer and noticed that there were as much as 10 salesperson sitting, chatting, laughing, but that salesperson who I made an appointment with never attempt to show his face. Thats why Ford is going down hill. I totally see that. Poor customer service, poor craftsmanship on vehicles. Whoever traded the tundra for a ford is a total idiot. Won't go to Ford dealerships anymore even if they have a traded vehicle in their lots.

valsparks

19 de jul. de 2012

Brought our new 2012 Ford 350 in because we opened the tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into New Brighton to show them expecting them to fix it for us but they said they could do nothing for us that Ford would not fix it. We have only had this truck for 6 mos. and only use it on wknds to go up North. Imagine my shock when my husband told me.Bill Janssen has been corresponding with me and we are trying to resolve the issue if this is what Ford calls covered under warranty. According to Bill Janssen they are at the mercy of Ford they have done nothing wrong. New Brighton Ford at least does listen to you when you raise the issue that your're not a happy camper. I am pleased about that process.I will see how this plays out and how much it's going to cost us because it always seems to cost us even with a new vehicle. I was always pleased with my dealings with New Brighton Ford dealership very friendly and helpful staff and service.

cdraack

22 de jun. de 2012

Worked with Chris Kyes on the purchase of our new edge sport. The dealership didn't have the one that we wanted and Chris put in some extra work finding the right vehicle for us. We found the one we wanted at another dealership in Coon Rapids and they were unwilling to send it down to Saxon. After some "discussion" with the other dealership, Chris was able to secure this vehicle for us and the transaction was able to be completed. We couldn't be happier with the vehicle, I will say Ford has done some amazing things with their vehicles, and Chris and company were a pleasure to work with. I would also like to put in a plug for the finance manager Tony Smebak. Tony was a pleasure to work with, got us some great financing (he found better interest rates for us than the bank that I work for could offer), and he made the transaction a pleasure to wrap up. I would highly recommend both Ford, and this dealership. Our experience was a solid one. They are hard working, honest, and don't make it feel like your stereotypical car buying experience. Never once did I feel like I was being pressured into something, they simply laid out the options, answered questions, and helped us find what we were looking for. Cudos to the team at Saxon Ford!

jcarpenter174

21 de jun. de 2012

When I walked in, Blake was welcoming and we found the car I had looked at online and went for a test ride. He was great to work with and helped me make the right choice in purchasing my 2012 Focus. Tony was also very helpful with the financial end of things. This was the first time I have ever bought a car that I financed myself, and I have had a great experience. I will be back next time I need a new car!

dbelfry

16 de jun. de 2012

I went to Saxon's because of their long-standing, reputable service to their customers and previous excellent service. Not knowing exactly what would be best for my circumstances, I found Blake Saxon extremely helpful. He listened and then identified a perfect match for my needs. Tony Smebak was deliberate and made the financial portion of the sale easy. Brooke Bliese was personable and friendly. All did their jobs well and made the buying experience a pleasure!

mauzyjr

2 de jun. de 2012

The staff members that I worked with were all very friendly and helpful. I had planned to make multiple stops at dealerships today and yours was the first and only stop I needed to drive home in a "new to me" used truck. I feel like I got the best deal possible and am very pleased with my purchase. Robert was very helpful from my arrival, through the purchasing process, right to the end with the tutorial of all of my trucks gadgets.

cjgrabow

20 de may. de 2012

I originally purchased my Ford Fusion at Morrie's in Buffalo, Mn. While I was visiting the cities the wrench(transmittion light came on. I took it in and theygave me a car to use for as long as necessary for free. They got right back tome on a Sat. morning and told me that they would have to keep it. I got it backthe following Tuesday and then I purchased the 100,000 mile warranty because itwas 100 miles from the warranty being up. Every one I dealt with was efficient, friendly and helpful. Which I thought would be a night mare turned out so wellwith no trouble.

ali

7 de may. de 2012

I needed a new car and I needed it fast. My husband couldn't get off work so I was on my own. Went to Saxon to see what they had to offer, it was a positive experience starting the moment I walked through the door and met Blake. He listened to what I needed and within twenty minutes we were out for a test drive. I loved the car! He went above and beyond to make sure I would drive that car out of the lot. Tony was very helpful and explained things clearly when it came to financing. I can't thank these two gentleman enough for all the help and work they did for me. I will be a life long costumer of Saxon Ford.

dobiedobes

17 de abr. de 2012

I received excellent customer service all-round. Blake and Brooke were really helpful and informative, and Tony was very clear in explaining finance options. I would definitely recommend this dealership.

przagar1

3 de mar. de 2012

From the moment we met Blake "Superior" Saxon to the moment we drove our new 2012 Ford Escape off the lot, our experience was nothing short of impressive. Blake is a highly knowledgeable saleperson who is friendly and puts you at ease right away. We had done some previous research on the internet on what New Brighton Ford had in stock so Blake got right down to business asking us some specific questions and letting us know about the differences between the vehicles. We settled on two specific vehicles which were both brought up for us to look at, the first one we decided against and the second one was an instant hit. We took a test drive with Blake where he explained the features of the vehicle, came back filled out the paperwork and talked about some other options. Waited a bit, met with Tony, signed the paperwork and we drove home in our nice new vehicle.Now for a laugh, the Blake "Superior" above came from the fact that I (Rita) had not paid attention to the fact that Blake's last name was Saxon so when we were out test driving our vehicle we started talking about where we lived in reference to where we worked, I said I lived in Circle Pines and drive to Plymouth to work and Blake said he lives in Plymouth and drives to New Brighton so I blindly asked the question, "Well, why don't you work at "Superior" Ford in Plymouth, it's much closer to home, to which he promptly answered, "Like it here", meanwhile my husband says (who already knows Blakes last name), "Or why don't you just buy them out"...it wasn't until we were back sitting at Blake's desk that I put two and two together and we all had a good laugh. I now call him "Blake Superior" and he truely is a "SUPERIOR" salesperson, he gets an A+ in our book.Rita and Paul ZagarCircle Pines, MN

fhf585

1 de mar. de 2012

Its been a few years since i purchased a new(like new) car and did not know what to expect. What a nice experience i had buying my Ford Fusion. Shane was so laid back and did not come at you hard like my visit at another dealership the day before. I left there during our 3 day deal feeling Shane was a friend, not just a salesman, plus i got a great car.

Munich56

28 de feb. de 2012

This was my second experience with this dealership. My first was in 2010. At that time I thought the dealership was unusual in that they were extremely helpful, knowlegable, had some serious listening skills, and above all were HONEST. My second experience occured over the last several days. I was returning the vehicle I had leased there in 2010. Jesse Wolf was my sales person and he actually remembered me from 2010. I explained my situation to him and what I wanted in a new vehicle. He listened to what I was saying, said he needed to run things by Mike King, and five minutes later was back with the perfect solution. I was very impressed by the whole process. My entire visit that day took approximatly 45 minutes. In that time we had agreement on the vehicle, the lease terms and disposition of the car I was returning. Since they did not have the vehicle that I wanted in stock,I had to wait until the following Monday to take delivery. I picked up the vehicle and met with Tony Smebak and Mike King. All the papers I needed to sign had been prepared and I was in and out in 30 minutes. When you are at New Brighton Ford you are dealing with professionals from the minute you walk in the door. This is car buying made easy. I left there even more satisfied than after my 2010 experience.

Marsundell

16 de feb. de 2012

Blake was friendly and professional from the time I walked in the door. I test drove two vehicles. He answered all my questions and worked with me until we found the perfect vehicle that matched both my needs and my budget. Brooke explained and demonstrated the rust-proofing which was important to me living in Minn. & wanting to prolong the life of the vehicle. A great experience.

grovste

7 de feb. de 2012

New Brighton Ford Service Department has always treated me as Very Valued Member of their outstanding service department. When you walk in the front door to the service department, yo`re always greeted with a warm, friendly smile. They alaways asked you What Can I Do For You Today. They listen very attentatively to your exact needs and concerns to your vehicle needs. They walk you the process from start to end of servicing your vehicle. The Service Manager, Tom Glansman, calls you personally to Thank You for your valued business and address any concerns you may have with your recent visit to New Brighton Ford. This is indeed a 10 star service department that goes beyond the normal service department to treat their Valued Customers as part of the Saxon Fammily Dealerships. My family owned 2 Ford Dealerships in Minnesota and I know first hand The Quality of Service shown by New Brighton Ford to their Valued Customers. Please stop by for all your car service maintenance to the Best Ford Dealer in Minneapolis-St. Paul. Steve Groves in Fridley, MN.

Dec2605

6 de feb. de 2012

I received the best costumer service from Mandy during my visit. She explained everything to me including the process that they go through for the specific service I requested. She made sure that I was kept up to date on where the process was at and what to expect. The costumer service that I received from Mandy was by far the best I have ever received from any type of service center/auto body shop. I wasn't treated like a number - I truly felt like they cared and didn't rush anything. I was completely satisfied with the service that I received and I am making this my service center.

calliebird3

3 de feb. de 2012

Hi, Shane!I just wanted to thank you for your hard work, diligence, attention to detail, your ability to effectively share your knowledge about specific details on each of the vehicles, and for your the overall assistance in helping Ron purchase our new 2012 Candy Red Lariat. "She" is gorgeous and Ron is absolutely delighted. Frankly, while Ron adored his last "Big Red" (his 2010 black Lariat which had a payment that we mused might put us in the red), he always lamented that he would have preferred a red truck over a black truck. The vehicle you snagged for him this morning as it was just arriving on your lot was simply the perfect choice and matched both of our expectations. Although I still maintain that it wasn't smart on my part to encourage Ron to go to Saxon Ford to get his oil changed in the first place because it ultimately cost us a new vehicle, I must admit I am absolutely delighted that he was, in fact, able to obtain the new pan of oil that he said was his initial mission - apparently I am to assume the oil change he received came attached to a new engine? (grinning)Please pass along our sincere thanks to your entire team who worked on this sale - to Mr. Wells, to Tony in Finance who I understand almost was a neighbor - and to the detailers who got the truck ready (so fast...wow!) so I could ride home it it tonight from the train station -- and anyone else -- I have no idea who else was involved in the deal. Thanks, tons, to you and your team!With kind regards,Callie Bird (and Ron Bird too)

ColinChappell

1 de feb. de 2012

Just came out a bankruptcy and needed to get a car. I looked at several other dealers prior to coming here, but felt that I was being treated as a second class citizen by salespeople who were way too aggressive. When I walked into New Brighton and Blake was immediately friendly and helpful. Blake listened and was not 'pushy' with the sale. The F & I department helped a lot in getting the best possible rate for me, even with my recent Chapter 7. We found a car that was affordable for me, although the price was a little high. I felt there was almost no pressure and my questions were answered promptly, once asked. In all walked in at 3:30 PM and was home by 7 PM, driving my new vehicle. I feel strongly that Blake and everyone at Saxon's New Brighton Ford are competent and focus on building relationships with its customers rather than just making transactions.

Carpej01

15 de ene. de 2012

Sales person was courtious and quick to follow up.

johneed

30 de dic. de 2011

I previously purchased two new Ford F-150 trucks from this dealership, and most recently purchased a new Ford Fusion Hybrid. They were unable to locate exactly what I was looking for, so we ordered it. The dealership kept me updated about the build schedule, progress, and delivery date. Everything went smooth, and I love the new car. It was an added bonus to get the first service appt for free.Thanks Chris!

snortonhb

30 de dic. de 2011

I walked in to New Brighten Ford on Sat. Dec. 17 not expecting to make a purchase but more so to look around and get some ideas on vehicles. Shane approached me and my Fiance asking how we were doing and what we were looking for. We were not really looking to buy but Shane was more than happy to let me test drive some vehicles. I fell in love with the ford escape but knew that we had to figure out a way to get out of my current truck that I was upside down in. We decided to go forth and have the financial person (whom at the first time was Tammy) run some numbers. Since it was Saturday and late most of the banks were closed. Tammy got back to us on Monday and Robbie and I went in and met with Tony to see the couple of options we had. I told Robbie that it was not going to be something that we can swing at this time. Well between him and the people at Saxton Ford they made it happen and Tuesday Dec. 20 I drove away in my new vehicle. The entire experience was wonderful; from the very beginning when Shane approached us to Tammy and Tony making things happen in the financial area. I never felt rushed or pressured and they take an interest in who you are as a person. I would HIGHLY recommend anyone to this dealership and especially to Shane, Tammy and Tony. Thank you all very much for all that you did!

jones23

15 de dic. de 2011

Everyone is very pleasant and easy to deal with. The facility is clean and refreshing and I would recommend this dealership to any of my friends and family!

onyxbrat

9 de dic. de 2011

Shane was great to work with. He was very patient and thorough in explaining our options. He kept us informed every step of the way. Also, Tony did a great job explaining our financing options. Overall, it was a great buying experience and I would recommend this dealership to others.

mfvirden

7 de dic. de 2011

Blake helped me figure out what I wanted and what I could afford. I had been in an accident and had not really considered buying at this time. I am thrilled with the car I got and how accommodating everyone at New Brighton Ford has been. Tammy was great at walking me through the financing part. I would definitely recommend New Brighton Ford.

krzykz13

25 de nov. de 2011

Shane provided a wonderful first time buying experience for me. He was patient and helpful throughout our entire interaction. The price of the car was acceptable and it was exactly the car I wanted and Shane did everything he could to make sure I got it! I would definetly go back and I would reccomend this dealer to others.

jwohern

23 de nov. de 2011

I was in need of new tires for my 2004 silverado Mr Anderson set me up with four great tires at an even better price. A few weeks down the road I had a nail in my tire and he was very helpful in getting it reparied.

queenave

8 de nov. de 2011

Was aware that I was looking and called me about used vehicle's and gave us a good deal.Friendly and Willing to explain options on our new Mercury Milan.

barbltrondson

24 de oct. de 2011

Product and customer service were great. Each indiviual wanted to help me in any waypossible. Car was done on time and exceed my expectations.

darby64

15 de oct. de 2011

Thank you Jack for your prompt assistance in diagnosing my cars "clicking" noise. Your professionalism and attention to detail is reassuring my vehicles are in great hands. A family oriented place to be!I would recommend this dealership to everyone!

wigginsra

16 de ago. de 2011

I have had my vehicle service in the Quick Lane for years and have always been treated with the utmost respect, and I feel the staff genuinely has my best interest in mind. They never push any repairs on me and are honest with me every time. Brandon and Mandy are fun to chat with while waiting.

darby64

3 de ago. de 2011

Staff are very friendly and full of energy yet remain professional. Facility is clean and tidy. SUPERIOR PERFORMANCE INDEED! Recommended to many with satisfied results.

a.logeais

16 de ene. de 2010

I brought my car in for Maintenance transmission filter change fluid flush. I recieved a call that the transmission was shot. I had no previous problems but I endeded up having them install a rebuilt transmission. After work was completed I had problems with it leaking and I discovered the mechanic stripped two ogf the bolts where the transmission housing connects to the engine.