Mike D

29 de oct. de 2016

Joe, Jessica, and Carlos were professional, courteous, and knowledgeable throughout the transaction. Each specialist I dealt with did a great job taking care of all the details in his or her area of expertise - A+ experience.

Donna

26 de oct. de 2016

Alex was very knowledgeable, patient and willing to work with me on a few different options. He worked with us on a fair lease plan.

Mandy mackenzie

24 de oct. de 2016

Truly an awful experience. The most inconsiderate group of individuals I've ever dealt with. I was able to overcome the unwillingness to budge on price and extreme pressure tactics the rude salesman engaged in. After putting down a deposit, the sales manager "had an emergency" and didn't respond to my attempts to follow up for a week. Then, was told financing wouldn't go through. I went to the bank and had zero issues but the vehicle "already went to auction" before my deposit was even refunded! What a ridiculous waste of two weeks. Take your business elsewhere.

Dd9250

7 de oct. de 2016

Within one hour I leased a new q3 . Price was so good and good saleman was excellent. Owned 3 Bmw and expected to lease another one

Password2

4 de oct. de 2016

Joe was great to deal with and got me the deal I wanted. I was leasing from another luxury car company and switched toAudi because of Joe and the car he offered. Overall, it was a pleasurable experience

andre ohanissian

4 de oct. de 2016

I had closed the door to New Country based on my last experience at the dealership years ago. Joe recently reached out and promised to change my view, Joe and Rob followed through and within a a week through their efforts I took delivery of a new Audi with which I am very happy.Thank you guys,

Emu81

4 de oct. de 2016

Joe and the team were great to work with. We got a great deal and excellent service. My car was delivered in early September - they took care of everything. I'm very happy.

Swagger wagon owner

4 de oct. de 2016

I leased my new 2017 A4 without going to the dealer. Joe Gioia took all of my requests and found me the A 4 I wanted. I went to the dealer to sign the papers and pickup the car. One hour! That's what I call a stress free visit to the dealer.

sedusen

4 de oct. de 2016

Great experience.Alex is very knowledgeable, friendly and honest professional.All process took very little time and the price was unbeatable.I will highly recommend Alex to all of My friends and clients.Thank You for great experience Alex!!!

Briggs54

4 de oct. de 2016

What a great experience! Chad was extremely personable from the start. He was upfront, honest and easy to deal with, which made the whole process very easy. He wasn't pushy with the sale he just listened and delivered me what I wanted (which wasn't easy). He went above and beyond to locate the car and price I was looking for while keeping me updated every step of the way! I will highly recommend Chad to any of my friends. Thanks again for the great experience Chad and Chris M.!!

Suebeeo

1 de oct. de 2016

I am so glad I chose this dealership to lease my very first Audi. Chad and Rob were so knowledgeable, professional and friendly that I have no doubt that I will be a repeat customer!

talya01

18 de sep. de 2016

Coming from a negative experience at Classic Audi wherein extracting basic facts about the car and lease options was a very painful experience, it was a delight to take my business to New Country Audi of Greenwich. I debated between the 2 liter and 3 liter engines and my salesman, Marty Cerrone cheerfully and QUICKLY had both models ready to test drive. Every question I had about the car, from which interiors are available with each exterior color, to which cars they actually could locate for me that met my criteria, were expertly handled. They understood I was knowledgeable about car pricing and it took less time to negotiate this deal than any other I have negotiated in my 45 years of car buying. When Marty called his sales manger ( I think Robert Moskowitz, but not sure) and I offered a final number, the sales manager said to me I'll do better than that and gave me a few dollars more than I asked for. When I asked him why he did this, he said that he noticed from my driver's license that I lived near Classic Audi and to win my business he wanted to put a smile on my face. Well he certainly achieved that. This was smart business on his part. I am a business man and like to put my customers first and felt that these guys certainly embraced this philosophy. Many a time I have felt that going to a car dealership was not much better than a visit to the dentist, but this time I felt I had visited the Apple Store. What a pleasure.

TJJ

16 de sep. de 2016

I went in the other day to return my 2013 A4 and thinking I would get another. I met Chad Sanders, a sales rep, who knowledgeably and efficiently guided me through the process. Looking around the floor I spied a 2016 A with a very attractive sticker for lease. In an instant I was on my way to getting a great ride for a great price. Rob, the sales manager, was very helpful and cooperative on the lease terms. They have the nicest person in Jessica handling the paper work. Then I was on my way after Carlos walked me thru the bells and whistles of this new car. Chris Mendicina the GM should be congratulated for putting together such a good team. Finally, car leasing without the drudgery!TJJ

EPB

13 de sep. de 2016

The sales & service environment at New Country was absolutely refreshing. From my individual sales rep Chad to the sales and service managers, my experience was great. No games, no surprises, no hidden costs or hard sells. If I said I didn't want something they didn't ask again. If I had a problem they addressed it as a team. Specifically, I bought a used A8 with no warranty, when I took the car for inspection it came back with an issue. New Country provided me with a loaner car, repaired the issue with no complaint and didn't give me any problems.

ksQ7

7 de sep. de 2016

While I normally do not write lengthy reviews I think that my recent experience at New Country Audi in Greenwich, CT is worth sharing. It started with a very positive impression but ended with utter frustration and immense disappointment. As I am a busy professional with little time left to attend to personal business during a regular work day I found it very convenient that I could schedule my 55k C service online and could indicate what particular services I would like to have performed. I even got the 8 am slot on a Saturday which suited me nicely as I depend on my wheels every day. I arrived at the dealership in the morning and was referred to a service advisor who would be looking after my needs. When I check-in the vehicle and stated the mileage over 100k by now I was told that I am due to the big service which will run close to 1,000 USD. I agreed but was actually a bit surprised that no reference was made to the specific services indicated in the online order e.g. a/c freon refrill to name one. I also stated that I would need the left rear door handle bracket repaired as it had come loose. Well I was under the impression that a reputable dealership of a luxury brand would most certainly look after my vehicle appropriately. I was told that the car would be ready by 3 pm. I ran some errands when around 1 pm I received a call from the dealership stating that the team had not even started to work on the car yet and that it would not be ready today. I was asked if I could leave it in over the weekend. I was not really happy about the news but what to do? I was offered a loaner vehicle or that I could rent a car and get reimbursed later. I opted for the loaner as I had no time to go and look for a rental. On Monday during the day I received a call from the service advisor informing me that the battery had failed the load test and that it should be replaced. I was a bit puzzled as I had a new battery installed a year ago. The price quoted for the battery and installation was USD 477. I agreed to the change and asked for a copy of the load test report and for the old battery back as it was under warranty and I was going to return it. I was also quoted that the handle bracket repair would cost close to USD 700 which I declined. Due to a busy work schedule in the office I could only make time available on Wednesday early morning to collect my car. I paid a hefty 1,500 k for the service and was shown the battery load test report. When I asked if the old battery was in the car I was told that it was not as it is company policy to keep the battery which would be refurbished and resold or reused I dont recall exactly. If I wanted it back I was to pay a core charge and the service advisor was not sure if my battery could even be still located. I was seemingly unhappy and stated that I had specifically stated that I wanted the old battery back as agreed to on Monday. After all it was still my property, no? When I walked to the car I noticed a very prominent dent and scratch next to the drivers door handle. I reported same to the service advisor who took the check-in sheet and there was no marked damage in the vicinity of the door handle. So it was obviously a new dent. For completeness I would also like to say that the car battery of a Q7 is under the drivers seat which had to be removed for the battery replacement. When I started the car I noticed that the warning light for the left rear brake light was on. I reported this incident to the service advisor as well who simply stated that this must have happened just now and that the dealership was not responsible for the repair. I stated that the lights were working perfectly ok when I left the car and that I dont see why I should be held responsible for the repair. As I was late for work I left but received about an hour later a text message from the dealership that my battery was found, that they core charge for retu

ksQ7

7 de sep. de 2016

While I normally do not write lengthy reviews I think that my recent experience at New Country Audi in Greenwich, CT is worth sharing. It started with a very positive impression but ended with utter frustration and immense disappointment. As I am a busy professional with little time left to attend to personal business during a regular work day I found it very convenient that I could schedule my 55k C service online and could indicate what particular services I would like to have performed. I even got the 8 am slot on a Saturday which suited me nicely as I depend on my wheels every day. I arrived at the dealership in the morning and was referred to a service advisor who would be looking after my needs. When I check-in the vehicle and stated the mileage over 100k by now I was told that I am due to the big service which will run close to 1,000 USD. I agreed but was actually a bit surprised that no reference was made to the specific services indicated in the online order e.g. a/c freon refrill to name one. I also stated that I would need the left rear door handle bracket repaired as it had come loose. Well I was under the impression that a reputable dealership of a luxury brand would most certainly look after my vehicle appropriately. I was told that the car would be ready by 3 pm. I ran some errands when around 1 pm I received a call from the dealership stating that the team had not even started to work on the car yet and that it would not be ready today. I was asked if I could leave it in over the weekend. I was not really happy about the news but what to do? I was offered a loaner vehicle or that I could rent a car and get reimbursed later. I opted for the loaner as I had no time to go and look for a rental. On Monday during the day I received a call from the service advisor informing me that the battery had failed the load test and that it should be replaced. I was a bit puzzled as I had a new battery installed a year ago. The price quoted for the battery and installation was USD 477. I agreed to the change and asked for a copy of the load test report and for the old battery back as it was under warranty and I was going to return it. I was also quoted that the handle bracket repair would cost close to USD 700 which I declined. Due to a busy work schedule in the office I could only make time available on Wednesday early morning to collect my car. I paid a hefty 1,500 k for the service and was shown the battery load test report. When I asked if the old battery was in the car I was told that it was not as it is company policy to keep the battery which would be refurbished and resold or reused I dont recall exactly. If I wanted it back I was to pay a core charge and the service advisor was not sure if my battery could even be still located. I was seemingly unhappy and stated that I had specifically stated that I wanted the old battery back as agreed to on Monday. After all it was still my property, no? When I walked to the car I noticed a very prominent dent and scratch next to the drivers door handle. I reported same to the service advisor who took the check-in sheet and there was no marked damage in the vicinity of the door handle. So it was obviously a new dent. For completeness I would also like to say that the car battery of a Q7 is under the drivers seat which had to be removed for the battery replacement. When I started the car I noticed that the warning light for the left rear brake light was on. I reported this incident to the service advisor as well who simply stated that this must have happened just now and that the dealership was not responsible for the repair. I stated that the lights were working perfectly ok when I left the car and that I dont see why I should be held responsible for the repair. As I was late for work I left but received about an hour later a text message from the dealership that my battery was found, that they core charge for returning the battery will be exceptionally waived and that I can bring the car for a fix of the brake light. Some positive news despite the hassle earlier that day. I returned with the vehicle the following Saturday for the repair of the brake light. After about an hour I was told that the socket of the bulb had molten or corroded and that the whole tail light assembly had to be replaces which costs a bit more than USD 400. Unfortunately the spare part was not in stock and I left. I sent several follow ups to the service advisor to inquire on the repair of the damage (dent and paint scratch) and the brake light. After all I handed the car over in good condition and would expect that it would be returned in same. Unfortunately, till today, the only replies I got from Audi Greenwich was we did not damage the car otherwise we would repair same about the brake light issue that is nothing a few hundred dollars could not fix .. and similar rather unfriendly if not rude replies. I am by no means an automotive engineer or electrician but when I eventually had a look at the brake light I found neither a corroded nor molten socket. As a matter of fact they all looked perfectly ok. I also inspected the bulbs and did not find one that was not in serviceable condition. As a matter of fact once I installed the bulbs properly the brake light was and still is working perfectly ok. Now my question, was Audi Greenwich trying to get a USD 400 repair done for a brake light that was not broken to begin with? Was it a way to get back to a client who expressed his disappointment about the service received? Audi had no issue to hand back a car to me with a broken brake light although the invoice clearly reads that all lights were checked and a road test performed. Is that proper duty of care on the part of the dealership? As far as I am concerned I am very disappointed in the way I was treated, that my inquiries were rudely ignored, Audi not standing up to its promise to repair a dent that was caused while the car was under its care and trying to charge me for returning my own battery. Actually I wonder if the battery was actually faulty or if the dealership just sneaked another 400 USD repair in as would appear was tried for the brake light. I will most certainly not return to New Country Audi in Greenwich, CT. I can only imagine what other parts would suddenly need to be repaired.

Horst

5 de sep. de 2016

Recently bought a used, non-Audi car here. Soon after delivery, the car developed a hard-to-diagnose, major problem. Service took the car in, provided a free loaner, correctly diagnosed the problem, and fixed it. The car has been flawless ever since. Repair involved sending it to a sister dealership handling the brand of this car, and with transfers, etc., took a week.I know that Connecticut requires dealers of used cars to fix major issues that occur within 60 days of purchase, so they had to fix it. But the level of service and expertise they provided was extraordinary. Highly recommended!

JW

5 de sep. de 2016

the sales person was very helpful. I showed up with 15 minutes until closing and he didn't rush me at all, even taking me out for a test drive. Not pushy. good price. decided not to get the car because of the soft top. great dealership.

CSN

30 de ago. de 2016

This is a great dealership. Everyone was very helpful, especially my salesperson Chad Sanders. Chad was great to work with, he worked tirelessly to get me the best deal possible and was very responsive to my requests. I'd highly recommend New Country Audi and Chad Sanders!

Jim1234

29 de ago. de 2016

It was a great experience from the moment I arrived throughout the entire experience. Everyone at the company was very helpful. I highly recommend the dealership.

CJ

27 de ago. de 2016

I thought there was a lack of communication and was disappointed. Come to find out, the construction had affected cell/email service for my salesman phone. I was not hearing from him via phone or email but had put a deposit on a car. After contacting the sales manager, I was well taken care of. He was the one who figured out a few days later that much of the salesman contacts were not going out and was quick to inform me. The only complaint I do have about the dealership is that they could not offer me delivery, as I am out of state. Regardless, I still drove away with a pretty A7.

CandyC

23 de ago. de 2016

Upon meeting me Caswall stated, "I want to make this a great car-buying experience for you." He exceeded any expectations. Caswall was knowledgeable, patient, resourceful, and responsive. He provided appropriate calls of prompt follow up and emails of clarification. Caswall ensured my experience with Audi of Greenwich made me a more than satisfied customer. He did make this a great experience.Audi4 forever!

12Chevrolet

14 de ago. de 2016

Caswall was pleasant to work with on our recent used vehicle purchase. Once all parties agreed on the purchase, the wait was much longer than expected (room for improvement). Northbound traffic was bad (unavoidable on a Friday at 5pm). Vehicle prep for delivery could have been better (food wrappers and other papers found in seat pockets, vehicle windows were not clean). Bluetooth demonstration failed upon delivery due to previous owner's linked phones. I was able to get it working the next day on my own. Yes, we bought a used domestic vehicle however, given the dealership's location we expected a bit more. Customer Service goes a long way. That being said, we would ask for Caswall again if/when we purchased from this dealership.

Josh

26 de jul. de 2016

I went to the dealership to look at a car that I saw online however another car on the lot caught my eye. The salesman said that the title has not yet come in yet, however it should only take a few days for it to come in. After a week, the title was still not in and I was notified that it would take an additional week for the title to arrive beacuse it was tied up in the bank. The salesman never kept me updated unless I reached out to him. As a whole the customer service was terrible and I would not suggest to do business here.

J Benson

23 de jul. de 2016

What a great experience! We actually bought a Subaru WRX STI '11 from Ian Chang over the phone sight unseen until we went to pick it up. It was exactly as described and they went above and beyond, new tires and brakes. Great customer service!! Thanks again!!

JBenson1

23 de jul. de 2016

What a great experience! We actually bought a Subaru WRX STI '11 from Ian Chang over the phone sight unseen until we went to pick it up. It was exactly as described and they went above and beyond, new tires and brakes. Great customer service!! Thanks again!!

CJ

17 de jul. de 2016

Buying our car from Caswall Price at New Country was a great experience. He was friendly and knowledgeable. We would highly recommend him if you are buying an Audi.

Jk

8 de jul. de 2016

Dave Delaney and Ernie are fantastic to deal with . Nothing is a problem and always get the car back as promised. I would definitely recommend the dealership

9xaudi

6 de jul. de 2016

Ernie Dubriske And David Delaney ensure that everything is perfect and that you have a painless experience at New Counrty. Excellent service. 10/10. They go over the line to give personal professional and excellent service to their customers

DWBCPA

5 de jul. de 2016

The internet has made car searching a much easier way to learn about the different features and reviews. It also is an easier way to shop for a new car. At New Country Audi of Greenwich which is located in Greenwich, CT (I live in Westchester County NY) their Internet Manager, Sean Colligan responded very timely to my inquiry and quoted me an extremely reasonable price. We then spoke on the phone about some of my additional questions which he was able to answer. I had gone to another dealer who did not follow-up with me at all. I make an appointment to meed with Sean and he was ready to speak with me when I arrived. Which I appreciated as I always like to be on time also. He showed me various colors on cars that were outside to really see that they looked like. We took an extended test drive which included, local streets as well an the interstate (so I could really test the pick-up etc.) On our return to the showroom we continued our discussion and then I was introduced to the sales manager Rob Moskowitz. We had a talk about my very first car a 1973 Plymouth Fury with push-button automatic transmission. I left that day feeling that I had been treated fairly and with respect. As I was making my final decision about my purchase I asked Sean for a little more of incentive to purchase my Audit from his dealership. He was able to provide me some of the incentives I was requesting after speaking with Rob. I thought about everything over the 4th of July weekend and went back to the dealership and special ordered the car direct from Germany with the exact specs I wanted.New Country Audi of Greenwich is an exceptional dealership and I recommend that anyone interested in an Audi to research it thru the internet and then contact Sean who will take very good care of you.

Larrykay1

5 de jul. de 2016

Not your run of the mill dealer or service department. First of all, the valet welcomes you and then refers you to a service advisor. the service advisor always looks up your record and then write up your service request.the service manger, David Delaney reviews the request and follows through to make sure that the work is done probably and accurately. When I go to pick up my car, which is always cleaned and washed, I am always asked to have a cup of coffee a t their coffee bar. And now, they even have snacks.last time, I brought my car into service, the valet noticed that something was hanging from the underside. he alerted the service advisor, Ernie and David, who promptly took a look and added it to the service order. No charge for refastening some bottom shield.Once, they mad a house call when my convertible top hung up in the air in my driveway before an impending rainstorm. at mechanics showed up at my home within 30 minutes to reset the computer and make sure the car was OK.needless to say, they go beyond in satisfying their customers.BTW. I have no financial connection with the dealership. I think they are just great!.

Me

5 de jul. de 2016

I'm a car guy. I have always taken care of getting my wife's car serviced and thereby eliminating her ever needing to deal with a service department. The last time her vehicle needed service I wasn't available. I called David Delaney, the Service Department Manager, and ask if would help prevent a divorce. He did just that. She came home telling me how professional and friendly everyone was. She was really happy that she was able to wait while her car was serviced and that it was completed earlier then she expected. All of what she shared with me I already knew about the really fine service you receive at New Country Audi of Greenwich.

Lenore Cirulli

5 de jul. de 2016

I have been with New Country Audi for years now and the reason being is because of David Delaney. He has been fantastic every time I have brought my car in for planned and unplanned service. My car broke down when we had below 5 degrees. He made sure I was off the highway and sent the flatbed truck over right away. He made a horrible situation not so bad! I was taken to the dealership and put into a loaner right away. My car was fixed within a day. I feel safe with this dealership and knowing that Dave Delaney is there looking out for his customers. He is always smiling and makes everything easy. I will continue to go to this Dealership/Service center as long as he stays there. Thank you Dave.

alfacenturi

29 de jun. de 2016

I met The sales consultant Alex and he was very professional and had all the knowledge of the car i wanted. He was very patient and went through all the options and benefits of owning an Audi. I have been to other dealers that rush you and make you feel like your buying with they want you to buy. Not the case at New Country, keep up the good work all and special thanks to Alex Senderkis.

Anastasia980

25 de jun. de 2016

I came in to inquire about a Q3 and was very pleased with the service at Audi of Greenwhich. Jessica Boiano did a great job breaking down payment options and finding the best plan that suited my budget and car needs. I am extremely satisfied with my purchase along with my experience at this dealership. I would definitely recommend coming to this dealership to find your dream car!

A3 neophyte

25 de jun. de 2016

Great service, and great deals, too! Ending up with A3 was a no-brainer given the car, the price, and the service. And did I say that the car is great?

MaryB

22 de jun. de 2016

I would definitely recommend this dealership if your shopping for a new car! I rarely leave reviews but they definitely deserve 5 stars all the way! The salesman was great to work with. Everyone who works there was really nice. I got the exact car I wanted and a great deal! So happy I went there for a car!!

Ang66

22 de jun. de 2016

Caswall Price has always been professional, knowledgeable and helpful during my lease purchases at New Country Audi. He made the experience seamless and hassle free! I would recommend him and the dealership to friends and family.

Viviana174

19 de jun. de 2016

I had a fantastic experience at New Country Audi in Greenwich. They have beautiful inventory and facilities. The staff was great at answering questions and helping us get a monthly payment that was within our budget. I was honestly expecting the typical car dealership experience before going in, with pushy salespeople and tough negotiating, but Sean was great at looking out for our best interests and working out a deal for us. Overall, I recommend New Country for anyone looking for an Audi.

bri1013

3 de jun. de 2016

This is my first lease on a brand new Audi a5. Jessica Boiano ( sales representative) provided me with a great deal, and service. I highly recommend using this dealership! I am very satisfied with the service i was given. Everyone was extremely friendly and made me feel very comfortable. Jessica was great with answering all of my questions and was on point throughout the whole process. I love my car!

Joshlewisisawesome

20 de may. de 2016

I had been looking for the right Audi A4 for several months now and today New Country Audi delivered. Great sales by Steve Meliti, delivering a positive upbeat experience the entire time. I was able to walk in and walk out with the purchase of a car in a few hours and Steve did a great job making it simple and easy. The gentlemen in finances (also named Steve!) did a great job as well finding the right financial fit for my needs. Today, two things happened: I got the car I had always wanted, and New Country Audi created a raving fan. Excellent job gentlemen, keep up the great work. -Josh

ksQf

17 de may. de 2016

Everyone we dealt with at dealership was polite and seemed to be good at their job. We came away very satisfied after purchasing our first Audi car (have been serial buyers of Mercedes). Sean (our salesperson) was great to deal with and we will happily recommend him to friends.

nomoreaudi95

17 de may. de 2016

I have owned and leased many different cars over the years - BMW, Mercedes, Lexus, Volvo, etc. This is my first, and will be my last, Audi that I lease or own. The A6 itself is ok. I find it no better or worse than an E-class or 5-series. However, at any of the other luxury car dealerships, you tend to have an experience that brings you back. They all try to sell you the "we are family" idea. Not here. Do yourself a favor - there are plenty of cars and dealers you can work with in this area. Choose them instead.

Alan

30 de abr. de 2016

Called several times regarding a pre owned car I saw on their website. Never got answers for a few questions I had. Every time I called, they put my on hold, went to voice mail, sales person didn't have his password to find the car on the computer, etc. How you expect to do business like that? Very disorganized!

The Truth

4 de abr. de 2016

Where do I start... 1st off- don't waste your time with these people. They don't care about you!I called ahead to schedule an appointment 2 days in advance to view a Q5, I show up and no salesperson had the car ready, and top it off they could not even find the car or the keys to it! over an hour and half to finally look at the car I scheduled to look at! We actually bought a Q5 that night because the price was good and that was the only thing good about this whole situation. The salesman was new, did not know anything about the Audi's.Dom, the used car manager- need I say more. He is a scam artist! He tells you what you want to hear. He puts $0 into his used cars. Cars are all scratched up and ditry sitting on the lot. He tells you he will remove scratchs, dents, and repaint the bumpers... but at the end of the day- he is just doing a half-baked Macco spray over on a $40K+ car! To top it off, many phone calls were made to him to find out the status of car, phone calls never returned and the day we go pick it, car was not ready! another 3 hours of waiting.There is a lot of little details left out so its not 3 pages long but to sum it up, I never been so insulted, disrespected, and lied to in my life when buying a car!- all of this was from Audi of Greenwich sales department.Do not go there and unless you want to get lied to and frustrated

JWK

1 de feb. de 2016

Ordered an audi end of september 2015, shortly after signing the contract sales person left the dealership, nobody contacted us for 2 month. Audi was delivered beginning of december, but not as ordered, wrong color! Our subsequent complaints since then have not yet been answered adequately. Everybody from general management to sales person seems to be evasive, until today ( February 1, 2016) the issue is unresolved. Stay away from new country audi!

incedible

23 de ene. de 2016

I received a letter from New Country Audi stating that they would like to buy my Audi and offer a new Audi at a friends and family discount.I went in to discuss this offer and explained that my car had 5 months left on its present lease and was not interested if I would lose money by terminating my lease early. They said they would give me a check to cover the 5 lease payments and offered me a deal on a new Audi. New Country wrote up an purchase order for a new car which also specified the amount of the check that I was to receive to cover the last 5 lease payments. I was asked to sign the agreement and make a deposit which I did. My dealings were with the sales person and the manger.When I returned to pick up the car I was told by the salesperson that the manager had no recollection of the details of purchase order and would not give me the check to pay off my present lease. I showed the salesperson my copy of the purchase order which he brought to the manager. When he returned he said that the manager was busy and could not speak to me and that they could not go through with the order. Instead, he tried to get me to purchase a different car at a more expensive lease price. I said this was unacceptable and and asked them to honor the purchase agreement. They did not and instead refunded my deposit.I contacted the parent company New Country Motor Group but they did nothing. I find it incredible that a business would not honor a signed purchase order with a deposit. It speaks volumes as to the lack of integrity of the dealership. It also says something about the parent company which condones this type of behavior. I do not know how they can be rated dealer of the year! If I had tried to get out of the order I am sure I would have lost my deposit or faced some legal action. Unfortunately, the opposite is not true since all I lost was my time and respect for that dealership.

onekosta

5 de ene. de 2016

Great experience! I highly recommend New Country Audi, especially Angela Pistone, she was a pleasure working with! She was knowledgeable, honest, reliable and friendly. She made my wife and I very comfortable and helped find the car that was right for us and our growing family!

Amy

23 de dic. de 2015

Wonderful experience!!! A pleasure to work with, listened to exactly what I was looking for and delivered!! I highly recommend New Country to anyone looking for reliable, honest, high quality service.. Justin and Ian make a great team!!

mtb

23 de dic. de 2015

There really isn't much to say. I saw a car that I was interested in, and sent an email requesting more information about it. Within 10 minutes of opening the next morning, I was contacted by a sales person and had many of my questions answered. What he couldn't answer immediately, he promptly researched and followed up within hours. Communication was always prompt, professional and thorough which allowed me to make a decision on the car within 24 hours of seeing it on their website. The only slight negative was the wait time to sign all of the paperwork when I arrived to pick up the car. All things considered, it was a very good experience.

Holchick

19 de dic. de 2015

I recently visited this dealership as a comparison to the car I wanted. Working with Caswall put me right into a wonderful A3. Professional, Confident Service that is not high pressure. Caswall wanted me in the right car for me. He took the time to get you know me and my driving habits and worked with me to understand the process. He is genuine in his service and I welcome the opportunity to work with him again!

surferdude88

14 de dic. de 2015

I understand that "Business Managers" or "Finance Managers" (or whatever they are currently called) have the responsibility to sell the "after the sale" add-ons but this guy went through the whole script trying to get me to buy the stuff I stated clearly that I didn't want (and, likely, didn't need). Polished, maybe even likeable, but a real slickster, you know, that person with the cheesy smile that helps propagate the age old reputation of car salesmen. I've had worse experiences but the over the top hard sell left me with a bad taste in my mouth,

Ozer

18 de nov. de 2015

A total scam. They called, offered to change my car few months before the end of lease at no cost, then charged. It was a nightmare to find someone to have a decent conversation, let aside being threatened by collections people. I'll get rid of my VW and Audi ASAP and of course, never any of these brands again. My neighbors shared similar experiences with this dealership and they already switched to BMW down the road.

Jog von Heron

2 de nov. de 2015

We were a returning buyer looking for new Audi. Working with Monika (a recent addition to the New Country sales team) my wife Karen and I observed first hand the spirit of this dealership. Tony, Caswall, Richard & Michel all pitched in to help with some of the "process" details Monika was still coming up to speed with. Justin and Anthony made the "numbers" work and although we drove away on Halloween this experience was anything but spooky.We would highly recommend this dealership to anyone in the market for a new or previously owned Audi - you can't miss with this team in our opinion.

1stAudi

30 de oct. de 2015

Tony did a great job with my purchase and would recommend the dealership to anyone. Check them out and see for your self how they may work.

gm

20 de oct. de 2015

I am from out of town and conversed with my salesperson Ian Chang via telephone. He was very helpful and made sure that everything was right with the car I was interested in. I would definitely recommend Ian and New Country Audi to anyone who is interested in a pre-owned Audi.

DisatisfiedBuyer

26 de sep. de 2015

I purchased a pre owned vehicle here. The car was poorly prepped. There were non functioning electronics. Management assured me they would be repaired. I alerted the managers several times before picking up the car so that I would not be faced with repairs from day one. They ignored my repeated requests. They repaired none of the issues and delivered the vehicle as is. The car was also poorly cleaned and delivered with dirty wheels. Poorly managed dealership.

averagejoe89

5 de ago. de 2015

I signed a lease 3 weeks before I needed a car so that they would have plenty of time to get it ready. When it came time to pick up the car, I was told that I can't pick it up on weekends. Instead they told me to just come in on Monday, as if no one needs to work during the week. I told them that I can come in Monday at 12, but it would need to be quick. At 11:30 they emailed me saying that the car wasn't ready and that I would need to come in tomorrow. I called to try and speak with the person who sold me the car and he didn't answer-- I was told he was busy. I sent an email saying that I need the car the next day at 12 and if not, I will cancel the lease. The next day came around and I got an email saying the car was stuck in traffic and it would be there that afternoon. I was livid! I put money down three weeks ago and you don't yet have it at the dealership?!?! They said they could drop it off at my office by 4 that day. They finally showed up at 5:30!!! I was late for a dr. appointment so we rushed through the paperwork and they basically threw the car at me. No license plates or registration and was told "it'll be mailed to you in 2 to 3 weeks." The salesman was nice enough to connect my bluetooth before they left, but when I asked about an iphone charger he pulled out an audi iphone 4 charger. He told me to go buy an iphone 5 adapter at Radioshack! Radioshack has been out of business for 2 years!!! I was told this would be a seamless process, but it was the exact opposite. I'll never recommend or buy a car from these guys again-- I feel like I was taken advantage of since I'm not a car guy and I won't make that mistake again.

endodoc

2 de ago. de 2015

My husband and I were shopping around for 2 new car leases. We feel so lucky to have found George Triant, our salesperson! He definitely made us feel like we were first class clients! We had such a good time and he really accommodated us in terms of what we wanted and what our budget was!

lisa zacchio

27 de jul. de 2015

From the time we walked into the showroom, we were treated with courtesy and smiles. Kristina Young was our salesperson. She was knowledgable about the cars, and answered all of our questions (and we had a lot). No pushy sales tactics, just a classy lady. Rob Sorenson, the finance manager was patient, answered all questions, and helped us trough an ocean of paperwork. Thanks Justin, (the general manager) for all your assistance. You have a great staff. I would recommend this Audi dealership to anyone. We leased an A6 and we couldn't be happier. .

ccollins410

18 de jul. de 2015

Extremely friendly and will really listen to your wants. They were able to get the exact car I needed as well as the price that fit my budget. This place was great!

janetheanue

29 de jun. de 2015

I have purchased over 10 vehicles in my lifetime and I have never had such a pleasant and wonderful experience purchasing a car. It was totally seamless!

MovingOn

25 de jun. de 2015

We started out on the wrong foot but New Country made it right. They strive to make their customers happy, and probably not just the crazy ones like me ;)They picked up and dropped off my car and even kept it for me while i was on vacation. Danny the manager is a good guy.

SJ

14 de jun. de 2015

Great experience purchasing my Audi Q5 I highly recommend Greenwich Audi especially the manager Mauricio he was so helpful and patient. This is my first Audi and I love it.

tom

3 de jun. de 2015

i was in the car business for many years so i now that i am not in the car business any more i hate being a retail customer. i just bought a used Volvo from new country Audi and it was a very positive experience. My salesman was Marcell Osvath and he was well mannered and very helpful without being over bearing. the sales manager Eddie Giron was the same, why can't they all be like that. i drove from Boston to look at two different Volvo's. The first one was completely misrepresented by green light auto sales so i drove another 60 miles to new country audit and their Volvo was better than i had hoped for. they treated me very well, we made a deal and i drove home a very happy buyer. for someone who hates the the car buying experiance i came home inpressed with everyone at new country Audi. i highly recommend working with Marcell and Eddie if you are looking to buy a new or used car.

Art

2 de jun. de 2015

Did receive a voice mail in regards to the misunderstanding with the financing process. Was impressed by the quick call back.

Art

29 de may. de 2015

Inquiried about a 2006 lexus gx470. States that the vehicle qualified for 2.9 financing. But when I called they said the price is a cash price. and that the vehicle (116k) could not be financed due to high mileage?????? No thanks New Country Audi of Greenwich!

Martin

28 de abr. de 2015

Great service and friendly people. We brought our old car and left with the new one that same day.

schlankae

28 de abr. de 2015

Great experience at New Country Audi of Greenwich! I drove a long way, over 2 hours, just to purchase the vehicle here. Come visit Ian Chang to get great service and a rock bottom price on the Audi of your dreams!

NateB

27 de abr. de 2015

Great overall car buying experience. Made everything very easy and pain free. I will be coming back for my next car.

Hernando

22 de abr. de 2015

Great experience. Walked out with a new Audi in less than 2 hours. Pavel Ihnatovich was a fantastic help.

lucke614

17 de abr. de 2015

This was my first time buying a car and Caswall made this experience so worth it. Buying a car can sometimes be overwhelming, especially for a woman. Caswall didn't try to down sell me and give me something I didn't want. I so appreciate that since I am a woman who knows exactly what she wants. They even got me a great deal and worked with me till the end to make sure that I drove off the lot with this car. I will definitely be going back and referring everyone I know! You guys are amazing at what you do!

dar barrett

10 de abr. de 2015

fabulous experience! cant wait to hit the road, thank you so much, Ian

kelly3422

9 de abr. de 2015

I purchased a 2010 Q5 and had a great experience. Our salesman, Deron, was very knowledgeable, courteous, and went above and beyond. He and Frank Cardillo were extremely helpful in the process of buying this vehicle and made it an easy experience. I am very pleased with my purchase with New Country Audi and would definitely recommend them!

kelly3422

8 de abr. de 2015

I purchased a 2010 Q5 and had a great experience. Our salesman, Deron, was very knowledgeable, courteous, and went above and beyond. He and Frank Cardillo were extremely helpful in the process of buying this vehicle and made it an easy experience. I am very pleased with my purchase with New Country Audi and would definitely recommend them!

Theresa V. Gallace

4 de abr. de 2015

Ian Chang was really a pleasure to work with. At no point did we ever feel pressured (which goes a LONG way when purchasing a pre-owned vehicle). The entire staff was accommodating, without being unctuous and the process was pretty smooth. We showed up a little late, so the registration process took a little longer than we had planned, but all in all, an excellent experience. I would definitely come back to New Country Audi to purchase a pre-owned or new vehicle.

Justin Smith

4 de abr. de 2015

Ian Chang was exceptionally polite and easy to work with. His cell phone was available to me whenever necessary, and his courtesy made the process of buying my car quick and painless. The certification by Audi put my mind at ease, and I feel confident that i'm buying a high end vehicle. I would definitely re-visit New Country Audi of Greenwich for my next purchase! Well done.

Mandeep

31 de mar. de 2015

My overall experience was great Mauricio and Martin took great care of me and my wife. They were very patient in answering all my queries and were very open with the whole transaction. Am very satisfied with there service and will recommend people to buy from them.

Pablo Ruiz

30 de mar. de 2015

After Buying 4 cars at previous dealers, My Experience at Audi Of Greenwich has been by far the best. Everyone of these gentlemen went above and beyond their duties. Thank You Pablo Ruiz Everest Home Inspections

Alejandro Mendoza

30 de mar. de 2015

I got my 2007 Tahoe today. I would like to thank Ian Chang for the excellent service, he was very helpful and polite.

bbrozo1

29 de mar. de 2015

I just picked up my very first Audi (an A3) from the Greenwich dealership yesterday. I can't tell you enough how amazing the customer service was. Paul Ihnatovich was very knowledgeable, professional, and friendly. Paul made sure that I received everything I was looking for in the car, and at a reasonable price! The entire process was stress-free and quick.I am so happy with my new leased Audi A3, and will absolutely work with Paul again in the future when my lease is up!Thanks for everything!

Stephanie and Frankie

28 de mar. de 2015

We have never written a review before, but we felt compelled to do it after our experience here at New Country Audi. After doing much research online about CPO cars and dealerships we ended our search at New Country Audi of Greenwich. Ian Chang is a dream to work with along with the many other team members here. They explained all our options to us along with answering every question leaving no detail out. We are happily driving away with our "looks like new" CPO Q7 2012. We feel as if we have made a friend out of Ian and that we can come back here years to come for future purchases.

Sean Graham

28 de mar. de 2015

Great Seller, Gets work done! Would Buy from again.

Philomena Makinde

28 de mar. de 2015

Great experience buying Audi Q5 3.2. Excellent customer service and warm enviroment. will definatly return. Check out the Country Audi. I asure you will not be pleased. I love my car.

Retiree

27 de mar. de 2015

My buying experience was very pleasant and my vehicle trade in process was seamless. The sales staff of Ian and Mauricio was outstanding.

Thomas

25 de mar. de 2015

The Overall experience at New Country Audi has been incredibly fantastic! Ian Chang and Mauricio Sanchez are pure professionals as well as outstanding individuals to work with!

christamarie

23 de mar. de 2015

I can not say enough about Peter & his crew. He always goes above & beyond to accommodate me & my service needs. He treats you like your family and as if you have known him for years. I was on the verge of trading in my pre-owned Audi because of some service issues, but Peter changed my mind with his exceptional service and I decided to keep my car. I will never use another service center. Peter and his team rock!

FALV

22 de mar. de 2015

Just purchase a new a4 and had a problem with my sirus radio. Rob brown explained what was wrong and had me back in my car in minutes. Also Mike Dawkins the service foreman confirmed ther problem and my radio is working great. If anyone needs a great team to work on their audi go in and see Rob Brown.

Kiamb15

21 de mar. de 2015

Excellent service, very helpful and friendly staff. We worked with Deron Thompson and he was extremely pleasant to work with, as was the entire staff. I would definitely buy from here again and highly recommend this dealership to anyone looking into purchasing a car.

Audi Lover

21 de mar. de 2015

We had the pleasure of working with Deron Thompson who helped my husband and I purchase an A4 wagon. Deron was not your typical car salesman- He genuinely had our best interest at heart and went out of his way to make sure we were satisfied with our purchase. Buying a car is never an easy task, and to be honest, we've usually had negative experiences. We got really lucky when Deron introduced himself to us because we immediately knew we were in good hands. He was easy to talk to, personable, knowledgeable and extremely helpful in this process. I would highly recommend working with Deron at New Country Audi in Greenwhich if you are in the market for an Audi.

Heather O.

17 de mar. de 2015

As of today I have now had two bad experiences with the service department at New Country Audi. My first negative experience was on February 7, 2015. I scheduled a service appointment because my engine light and I figured it would also be a good time to get my 55,000 mile service done as well. I was impressed when I called that I was able to get a Saturday appointment so quickly. However, I should have known that there were issues with the service department when I received a call to confirm my appointment for the wrong day. None the less I straightened it out. Being that this was my first time at the dealership I was not familiar with the valet process. I was greeted by a rude gentlemen that gave me an attitude when I got out of my car. When I went inside the process was no better. I sat with a service advisor named Ken Watanabe to review what was to be done. He quoted me an outrageous price for the 55,000 mile service and told me that my spark plugs needed to be replaced. Thank goodness I knew better than that, and knew that in fact my sparkplugs did NOT need to be replaced at 55,000 miles. I declined the service and had only the engine light serviced. I was also appalled at the significant price difference in service between New Country and Danbury Audi.The ONLY reason I returned for service on my car today march 17, 2015 was because my car would not make it to Danbury Audi. I delt with a different service advisor today, Danny Pankerican, who was much more knowledgeable and helpful, however, this appointment also ended in irritation and disgust. I spoke with Danny several times throughout the day regarding several issues. One of which was the service. I explained my prior dealings and why I declined the 55,000 mile service to be done. I was informed that the information I was given and the price quote I was given by Mr. Watanabe was in fact wrong. After dealing with Mr. Pankerican, I started to feel a little better about the dealership, and thought ok Ill continue to take my car here when needed...once again I was WRONG! When I walked to the dealership to pick up my car this afternoon, I was again treated rudely and left once again irritated. Before leaving my house I checked the New Country service invoice for forms of payments that were accepted. According to the invoice it states, For your convenience, we accept local personal checks up to $500.00, Visa, Mastercard, American Express and Discover. However when I paid with my Discover card, the only card I brought with me, I was told it wasnt accepted! I pointed out to the girl what it states on the invoice, had her read it. The answer I got was well, I dont know. I was told I could not take my car to get home to get another card, and I wasnt even offered a ride to my house, which is two streets away from the dealership.Customer service goes far with people and New Country Audi service department seriously lacks in that area. If you are printing something on an invoice, it should be honored. After all, a customer is expected to pay for services rendered by you, why are you not held to the same expectations? These invoices are misleading and a reflection of New Country Audi.

danny

3 de mar. de 2015

We just leased a 2015 Audi A6 from Marty Cerrone. Marty was nothing short of phenomenal from the beginning to the very end. Even after the sale, Marty spent over an hour with us showing us how every facet of the car worked. He even went one step further by asking us to please stop by whenever is convenient and he would spend as it long as it took answering any additional questions and sitting with us again to go over the various features of the car. The service we received from Rob Sorenson Jr. and Anthony Rodia was also exemplary. We hope to be doing business with this team and dealer for many years to follow.Thank you again for everything!!!Danny & Wendy

NYC Customer

1 de mar. de 2015

My wife and I recently traveled from New York City to purchase a Pre-Owned BMW X3 from John Rosafort at New Country Audi. John is a kind gentleman that listened to our questions and made the buying process very smooth for us. We took the SUV for a test drive, inspected the car, and made our suggestions about the price. The car was in relatively flawless condition with the exception of the leather seats had a couple cigarette burns on them and the back bumper had deep scratches that can not be buffed out. John was able to get approval from his manager, Eddy, to get those 2 requests fixed and that satisfied my wife and I. I did not rate the Quality of Repairs because we pick up the car on Monday and that is when we will see how well the repairs were done. At this point we are very satisfied with out experience at New Country and we would highly recommend this dealership. I will follow up next week on the result and rating of the repairs. Lastly, Eddie the manager is a professional and you are in great hands with either Brand Specialist.

Yoasmil

28 de feb. de 2015

I recently purchased a used 2008 A4, and I must say that from the moment I got there Kelly was friendly courteous and extremely helpful. Rob diligently worked hard on getting me a loan, and overall both were extremely helpful and tactful in making my experience nothing short of great! Overall It took me literally a week to be placed in the car which I went there for. There was never a moment where they tried to sell me something I was not interested in. I would completely recommend this dealer to others, it's a bit out of my way but was well worth the drive. I love my Audi and will more then likely stick with the brand for a long time, if I ever need to buy another car in the future this is where I will be investing my money. because they made feel that it was more then just a sell.

Skysy

13 de feb. de 2015

I had the greatest experience of my life buying a car and I have bought many in the past my salesman Simon Krause was absolutely amazing from start to finish The finance manager Anthony Rodia was beyond best he treated us with kindness and respect showed us a few items and we were very interested in the insurance that he had talked about I will recommend new country Audi to all my friends and coworkers anybody who I know is interested in the car I'll send them to them they were the best

Theresa S.

11 de feb. de 2015

y husband and I had a wonderful experience with Paul Ihnatovich at New Country Audi. Paul was extremely honest, friendly and informative in helping us to lease a Q5. From the moment Paul greeted us at the door, he was not pushy or misleading in any way. Paul helped us to explore all of our options without trying to influence us and made us feel fully informed when making our decision. During the test drive, he explained all of the bells and whistles as well as the standard features and upon pick-up of the car he sat with us in the car for about a half an hour reviewing the features once more and answering all of our questions. This was after we arrived late due to a train delay, after the dealership had closed. We did not feel rushed or pushed out despite the late hour (8pm!). Additionally, Paul went above and beyond in service and kindness when he helped to jump our other car that we had driven to the dealer (clearly NOT an Audi), which had died in the parking lot - again long after closing and far beyond Paul's obligation. We had a truly refreshing, comfortable and enjoyable experience working with Paul and New Country Audi and would refer both to anyone look for honesty, integrity and professionalism when searching for a car.

TMS

10 de feb. de 2015

y husband and I had a wonderful experience with Paul Ihnatovich at New Country Audi. Paul was extremely honest, friendly and informative in helping us to lease a Q5. From the moment Paul greeted us at the door, he was not pushy or misleading in any way. Paul helped us to explore all of our options without trying to influence us and made us feel fully informed when making our decision. During the test drive, he explained all of the bells and whistles as well as the standard features and upon pick-up of the car he sat with us in the car for about a half an hour reviewing the features once more and answering all of our questions. This was after we arrived late due to a train delay, after the dealership had closed. We did not feel rushed or pushed out despite the late hour (8pm!). Additionally, Paul went above and beyond in service and kindness when he helped to jump our other car that we had driven to the dealer (clearly NOT an Audi), which had died in the parking lot - again long after closing and far beyond Paul's obligation. We had a truly refreshing, comfortable and enjoyable experience working with Paul and New Country Audi and would refer both to anyone look for honesty, integrity and professionalism when searching for a car.

Stone

3 de feb. de 2015

Deron was a pleasure to deal with, he was straight forward, honest and sold me an excellent car.

Nikki71011

22 de ene. de 2015

I purchased my audi from the pre owned certified section of this dealership and I recently got it serviced. One of my fog lights was broken and my back bumper had some chips in it. Not only does my car look better than ever now, but it was ready to be picked up the next day. In addition they supplied me with a rental car of the same quality free of charge and the staff was extremely helpful.

rosey678

20 de ene. de 2015

Great service, upscale dealership environment. Ed was the most dedicated salesperson I've ever worked with. Highly recommend to anyone looking to buy an Audi. I was buying a car for the first time, and they walked me through the process.

Sam

19 de ene. de 2015

I purchased my certified Audi A4 from this dealership. Right from the moment we stepped in till we made the deal Mr. Ian Chang was excellent and very friendly. He always gave the right advise and no pressure at all and very friendly. He went above and beyond and made sure our minor requests were first addressed and then made sure to follow up with us on status , which he did. Frank at Finance sat and explained the numbers in very good fashion. Mauricio , the sales manager was great to work with too. 5 Star for excellent customer service. Will buy my next Q5 or Q7 at this dealership. Good Job to all the staff at this dealership!

JSL

19 de ene. de 2015

New Country Audi is a new place. Edward Mayzler is fabulous at what he does -- a knowledgeable, intuitive salesman who spent the time and gave the straight talk and sound counsel we were looking for. For the first time ever car buying was actually not only fun but extremely professional. Additionally, Anthony Rodia was also extremely knowledgeable and very responsive, making financing a pleasant experience, and Liam Austin-McClellan was on top of everything working in tandem with Edward and Anthony. Go beat that. Three for three.

CarManQ

14 de ene. de 2015

Well, I was interested in a car that was newly listed, I had been looking daily. When I called the car was sold. Was told it was sold two days before it first appeared on the site. Many dealerships keep sold cars up to bring people in and try to convince them to buy something else; highly annoying.

AlwaysNavyBlue

3 de ene. de 2015

Thank you Pavel at New Country Audi in Greenwich for the outstanding service, attention to detail and generous listening to all of our needs as we purchased our new Q5! We have been BMW customers for the last seven years and decided to purchase our new car with him. The trade-in value was better than quoted by our current BMW dealer. He took time to find the car we were looking for at the right price point and features we needed. He even installed the cargo rack in the pouring winter rain! We will be customers for a long time (so long as Pavel is there!). Best wishes for a successful 2015, New Country.

AlwaysNavyBlue

3 de ene. de 2015

Thank you Pavel Ihnatovich at New Country Audi in Greenwich for the outstanding service, attention to detail and generous listening to all of our needs as we purchased our new Q5! We have been BMW customers for the last seven years and decided to purchase our new car with him. The trade-in value was better than quoted by our current BMW dealer. He took time to find the car we were looking for at the right price point and features we needed. He even installed the cargo rack in the pouring winter rain! We will be customers for a long time (so long as Pavel is there!). Best wishes for a successful 2015, New Country.

JCP

26 de dic. de 2014

I purchased a Certified Pre-Oened Audi S5 convertible and was extremely satisfied with the whole buying experience. John Urresta was extremely knowledgeable about the car and very responsive to all requests. Frank Cardillo was great in getting us the financing and handling all of the paper work. When I picked up the car, John again took the time to explain as much as I could absorb about the car features. I also was impressed by Rich Deevy in the Parts Dept. who helped me select the proper floor mats for the car. All in all a very satisfying experience.

mitchellgeller

21 de dic. de 2014

My wife and I purchased a 2005 Audi A6 with 8900 miles in 2010. New Country has serviced the car since that time. New Country Audi has done an excellent job in servicing the car in every respect. Peter Falvey has been extremely attentive and helpful. He has made sure that the A6 is kept in perfect condition. He also has been helpful in making sure that repairs that fall under the five year warranty that we received when we purchased the car are honored. David Delaney, the head of Service, also has been very attentive and exemplifies the great service given by New Country Audi. In short, New Country Audi is an excellent dealer.

xolopivo

21 de dic. de 2014

This is my second car I leased from New Country Audi. My first experience was excellent and hard to beat, but the second was even better. Very friendly and knowledgeable sales personnel. No run around. All options explained in plain English. Definitely recommend my sales adviser (Paul Ihnatovich) to anybody who is looking for a Audi

derekh434

25 de nov. de 2014

I was shopping for a Certified Pre-Owned Audi S4 and found the car I was looking for at New Country Audi of Greenwich via the Internet. Veronica Carosella was very responsive to my email queries and she put me in touch with my salesperson, John Urresta. John was equally responsive to my questions and provided me with all the information I needed prior to arriving at the dealership for my test driver. Oh, did I mention that I live 400 miles from the dealership? It was definitely worth the drive as I was treated very well upon arrival and John did a great job ensuring that I left a very satisfied customer. I highly recommend that you ask for John by name if you're looking for a new/used car and New Country has one you like!

coco h

17 de nov. de 2014

We had a wonderful experience buying our new Audi. Our salesman Paul was fantastic. He was helpful, knowledgeable about the products and a pleasure to work with. We found the whole process efficient and stress free. The staff were very friendly and I would recommend this dealership.

SApold

14 de nov. de 2014

I hate buying cars. My experience with New Country Audi of Greenwich may have changed this sentiment! We walked into the showroom and were greeted immediately by our salesman Paul who walked us through every aspect of the car we were interested in. He was detailed, clear and obviously knew and loved the car he was selling. I picked up my new Audi this afternoon and my positive experience continued. I would recommend this dealership to anyone! Particularly Paul! Thanks much!

jamprony

12 de nov. de 2014

Two thumbs up for a excellent car buying experience with a dedicated salesperson!! I live in New York and was shopping for a 2011 or 2012 Audi A6 Quattro for the winter. I was in no rush but merely expected a great deal on a certified Audi. Edward Mayzler made it all happen via texts and emails stemming back all the way from August 4. In August I called New Country Audi regarding a listing on their website, and got Edward Mayzler on the phone. The car that I liked at that time was sold, so he took my name and number and promised to call me when new inventory comes in. First salesman to keep his word and actually followed up every few days. After 2 months of back and forth texts and offers, we finally settled on a fantastic deal and car from their extensive website listing. On October 10th, Edward confirmed his bosses accepted my offer and I left a deposit via phone, and on October 14 was when I first met Edward and physically saw and drove the car home. It was like a blind date but with a positive outcome with my car. I've always hesitated buying things from eBay or Craigslist without looking at what I was getting, but Edward made me feel extremely comfortable of purchasing a $30k Audi without even test driving or physically seeing the car.I literally live 5 minutes away from Beiner Audi, and have searched hi and low thru all the tri state Audi dealers for a low mileage, certified Audi, but had no luck to break a deal with anyone but Edward at New Country. Beiner Audi salesmen were either bias or had no interest on selling a car to me when I went in person, and merely took my name and number on a scrap paper and promised to call me. Other dealerships did the same as I called or emailed them, except for Edward. He was the first salesperson who stuck to his word, kept in contact with me, and made sure I drove off with a car from his dealership.The cars in the three New York Audi dealerships I visited, were poor in appearance with multiple dings and dents, and didn't seem well maintained as New Country Audi line of used cars. I like to buy my cars with dealers close to my house due to dealer-customer preference when it comes to servicing the vehicle or when it is time to buy a new car, but in this case I surely didn't mind to go all the way out to Connecticut to pick up my beautiful White A6 Audi.Thank you Edward Mayzler and New Country Audi for a great deal and a wonderful buying experience!!! Anyone looking for an Audi and a deal should check out their website or call Edward directly!!

Siteng Cui

2 de nov. de 2014

good dealer,very cheap price, likely to help. I have contact them by email and they contact me very quickly, they have many cars and brands which fits everyone favor. The a7 I'm looking for is awesome

Prem Makhijani

2 de nov. de 2014

I have been driving Audis since 1999 and recently purchased new 2015 Audi A8L from New Country Audi. This was my first purchase from this dealership and it was very straight, quick & painless process. My Audi specialist was Paul Ihnatovich, who was very helpful. He didn't pressure me with the usual sales tactics. His demeanor was very professional and courteous. He offered me a test drive right away and was very knowledgeable about the car. I felt comfortable with Paul and sales manager Liam Austin-McClellan & was able to work out a fair deal quickly with my 2007 A8L as trade in. I would recommend Paul to anyone who would like a hassle free, straight forward, transparent sales experience; which is very rare these days.

PittsfordNY

7 de oct. de 2014

Easy process start to finish working with Richard Moskowitz in Sales and Marion O'Halloran in Finance. No pressure, just the best price I could find within what I would consider a reasonable driving distance. I felt my business was appreciated.(I rated quality of work, above, even though it doesn't really apply to a simple purchase, because I had to in order to get my review to post)

by Daniel Weyhrauch

2 de oct. de 2014

first salesman showed me car of interest 2002 Mercedes e430 pretty clean for a twelve year old car with exception of bald rear tires a few scratches and normal Mercedes defects for that year. I asked for two new rear tires dealer said yes so I did not haggle price. I had wanted to test drive the car and the salesman said no.Still wanted car, salesman said he needed a deposit of 1000 dollars. While sitting at his desk salesman in desk next door starts speaking really loud about how car is still available because of no deposit. so I gave deposit and they did put new really great tires on car. The day of final payment I insisted on a test drive with new salesman Sean super guy. After long test drive car felt great but when I exited the vehicle I heard a knocking sound under car. I told Sean he said he did not hear it .The noise turned out to be catalytic converters, my mechanic said very exspensive job minimum price he said was about 2200.00 dollars he said that was cheap compared to dealer. I know Sean is no mechanic but he said we have a reputation to keep so I finalized deal , I just wish my mechanic was there that day, I still would have bought car but for at least a little less than half of repair cost off of vehicle. Mistake on both parties, I know its an old car with only 76000 miles but I did not expect this from an AUDI dealer especially in GREENWICH CT.

ngbaturin

19 de sep. de 2014

I shopped for an Audi Q5 at 3 different dealerships until I ran into Paul Ihnatovich at the New Country Audi in CT. He was very knowledgeable about all models, not at all pushy, was patient with my wife and helped us make an informed decision. The specific car we liked was sold just before we had a chance to put a deposit down, but Paul ordered us an exact same car from an upcoming batch from Germany. Moreover, he offered us a price that was better than anything I've seen either at dealerships or on the internet. Two weeks later we got our car. Paul walked me through all of the car controls, helped coordinate with the insurance and honestly advised on the additional options (e.g. the 4/50,000 prepaid service contract looks like a good deal). You won't be sorry if you work with Paul!

ronnieviv

10 de sep. de 2014

In 2008, I purchased an A4 3.2L Cabriolet Tiptronic at New Country Audi of Greenwich. The transaction was a good experience, especially for a woman shopping alone for a brand she was new to, and the car has been a joy to drive. During the last six years, while under warranty and after, the people in the service department have provided superb care of my Audi and me. Explanations of work to be done are clear and are provided by the mechanic and/or my service advisor; my questions are always answered respectfully. Peter Falvey is the service provider who has given me the most considerate service because he understands my need to know the aspects of a repair as well as the abbreviated words on the invoice. I am welcomed as a friend by Peter and others. When it is time to trade in this terrific car, it will be for a new Audi because of the service and support Peter provides on every visit. Thank you so much.

roydavid

2 de sep. de 2014

I went to this dealership to have them look at my Navigation system as it was performing poorly. The solution they offered me was to have the entire system replaced or to pay $160 to simply have them look at the system.I told the service assistant, John Irizarry, that I did not agree to pay $160 for Audi to look at the system for 10 minutes. John's response was to tell me that I had to pay and started yelling at me that they wouldn't release my car without payment. John was rude confrontational and truly abrasive towards me. He started yelling at me and when I asked to speak to a manager, he refused to do it. I had to make a large scene before a manager came over and handled the issue.I will never go back to this dealership again. I also will never buy an Audi after the awful customer service from John Irizarry. Avoid this dealership as they are incompetent and will try to take advantage of you.

mborton

29 de ago. de 2014

After moving to the Greenwich area from Manhattan, I needed a car that could get me around locally regardless of weather. Having had pleasant experiences with other German competitors, I can say that the team at New Country Audi went further above the competition to provide a good customer experience. Paul Ihnatovich was excellent to work with and quickly found me the right car. I value my time, and it was never wasted here. Overall, this was a very good purchasing experience.

Pmichin

18 de ago. de 2014

First time Audi buyer, but experienced car shopper. Was blown away with the best offer after researching over 10 dealerships. Paul was friendly, personable and made the entire experience (actually) fun! Highly recommend New Country Audi and ask for Paul!

nwhega

13 de ago. de 2014

I have purchased two different vehicles at this dealership in the past three years, both involving trade-ins, and I was honestly surprised at how easy the process was in both instances. I live two hours from Greenwich, and literally drive past three Audi dealerships on my way to New Country, but the extra time and gas is well worth it. Their selection of CPO vehicles is the best I have seen at any dealership in the state, and their pricing is very aggressive. Paul Ihnatovich was an absolute pleasure to work with. He understood the value of my time, and how making multiple visits to his dealership (4-hour round-trip) would not be feasible for me. He acted as my eyes in ears at the dealership, sending me pics and videos of incoming vehicles, and providing very objective opinions on the condition of each. When a suitable vehicle was located, he provided very accurate and timely information regarding the vehicle itself, as well as the associated timelines around being able to take delivery. I highly recommend anyone who is considering an Audi to reach out to Paul - he will make it worth your time.

carolynjoyner

11 de ago. de 2014

I rate the service dept in greenwich a++++. I"ve never experienced such great customer service. They're are so welcoming from the drop off to the girls up front. Love Pete and the crew. Keep doing what you're doing...

jdavis27

6 de ago. de 2014

Great dealer. Very fair. Works with you. Provides great selection and service. Love Michel Meunier and David Delaney. Get these guys better and bigger show room and service facilities. The demand for Audi is strong in Greenwich!!!

George L.

5 de ago. de 2014

BEYOND REPROACH, THE BEST I HAVE EVER EXPERIENCED!!! I had to put in all caps to stress the level of pleasure, easy and considerations that Ive received from these guys from start to end. My journey began when i had to surrender my MB with two months to go. They had advised on how two best surrender the car and how to negotiate the excess miles and any other surcharges that I may receive. Outside of that, where do i begin!? First and foremost, the showroom is very nice and they always have hot coffee and depending on the time in the morning, Bagels with assortment of cream cheeses. Secondly, they are extremely knowledgeable about the product and far better than any other dealer I have dealt with and just because you are looking around it didn't seem like they wanted to get rid of you the second they doubted that you were a real customer. As a disclosure Ive owned MB/Cadillac/BMW. Thirdly, and this is the most important item to me is the DEAL that I got. I am from NY and i have other than visiting pretty much every deal in NY, had called at least two dozen more - none of them had even come close to a deal I got!!! NONE! In fact most of them told me that i should get the deal in writing as they did not believe that the deal was possible and insisted that i must have missed something or that this was not a really deal and that they would switch the deal on me at the last minute. Well, i picked up my car on July 31st and now a proud owner of 2015 S4. I would advise anyone to make this your last stop when shopping for an AUDI. I would put my reputations and willing to share any information that is necessary to prove that this is not just another fake review but an actual customer! Primarily Ive dealt with Paul Ihnatovich and Dmitry Shurba (General Sale Manager) and both of them were very prompt and pretty much have accommodated me in every way possible. In addition to that Eric, who is their General Manager had personally welcomed me to the Audi family, which I thought was a very nice touch. They have updated me along the way and at no point did I feel like I wasn't informed about anything along the order process and the built of the car. As a parting gift they even gave me two mugs and a an R8 hat on the house. Bottom line - Make this your last stop as you will get great service and best price from Paul & Dmitry.

gosha3038

5 de ago. de 2014

BEYOND REPROACH, THE BEST I HAVE EVER EXPERIENCED!!! I had to put in all caps to stress the level of pleasure, easy and considerations that Ive received from these guys from start to end. My journey began when i had to surrender my MB with two months to go. They had advised on how two best surrender the car and how to negotiate the excess miles and any other surcharges that I may receive. Outside of that, where do i begin!? First and foremost, the showroom is very nice and they always have hot coffee and depending on the time in the morning, Bagels with assortment of cream cheeses. Secondly, they are extremely knowledgeable about the product and far better than any other dealer I have dealt with and just because you are looking around it didn't seem like they wanted to get rid of you the second they doubted that you were a real customer. As a disclosure Ive owned MB/Cadillac/BMW. Thirdly, and this is the most important item to me is the DEAL that I got. I am from NY and i have other than visiting pretty much every deal in NY, had called at least two dozen more - none of them had even come close to a deal I got!!! NONE! In fact most of them told me that i should get the deal in writing as they did not believe that the deal was possible and insisted that i must have missed something or that this was not a really deal and that they would switch the deal on me at the last minute. Well, i picked up my car on July 31st and now a proud owner of 2015 S4. I would advise anyone to make this your last stop when shopping for an AUDI. I would put my reputations and willing to share any information that is necessary to prove that this is not just another fake review but an actual customer! Primarily Ive dealt with Paul Ihnatovich and Dmitry Shurba (General Sale Manager) and both of them were very prompt and pretty much have accommodated me in every way possible. In addition to that Eric, who is their General Manager had personally welcomed me to the Audi family, which I thought was a very nice touch. They have updated me along the way and at no point did I feel like I wasn't informed about anything along the order process and the built of the car. As a parting gift they even gave me two mugs and a an R8 hat on the house.Bottom line - Make this your last stop as you will get great service and best price from Paul & Dmitry.

alain decoster

5 de ago. de 2014

I maintain 3 Audi at this dealership ( All bought with the kind advice of Michel Meunier over the last 7 years) . David Delaney and his crew (Ernie) are running a tight ship at the service department.Great service and on time and flawless delivery. It is a delight to service your cars at New Country Audi in Greenwich.

drsteved

31 de jul. de 2014

After purchasing a new car for myself, I was in the market to replace my daughter's aging vehicle. Having been impressed with my experience at New Country, I checked their inventory of CPO vehicles online, and found one that I thought would suit my daughter's needs. I went to New Country, and was greeted by Paul Ihnatovich. He was friendly, and had a good sense of humor. He located the Q5 I had seen online, and promptly brought it out for us to test drive. During the drive, he pointed out the safety advantages, but not in an overly obtrusive way, especially since he knew I already owned a Q5. I think we all knew we'd be buying that car. The remaining issue was price. The asking price online was very competitive, and while there was a little price movement, there was not much. On the other hand, I was given a fair price for my trade-in, so I still felt like I got a good value.At the time of purchase, I met with Anthony Rodia for the business end of things. He too was very nice, and got the "least pleasant" part of getting a new car over in an efficient and friendly way.All in all, I am 2 for 2 with New Country. I think it is pretty safe to say that when I'm in the market next, I'll certainly be looking there again.

Alain DC

22 de jul. de 2014

I maintain 3 Audi at this dealership ( All bought with the kind advice of Michel Meunier over the last 7 years) . David Delaney and his crew (Ernie) are running a tight ship at the service department. Great service and on time and flawless delivery. It is a delight to service your cars at New Country Audi in Greenwich.

Eli Mir

21 de jul. de 2014

On 4th of July weekend. I was looking for buy a pre own car. I was searching only Lexus LS 460 type and I found very decent car with decent miles and price. It was at New Country Audi of Greenwich dealer. So I call them next day, Saturday spoke with Marcell sale person find out car has been sold. So my search was continue and find out at Lexus of Edison has one but little higher miles then AG has, but I was wondering if the car has been sold at NCAG why is still on their website. Therefore, I call again and spoke with another sale person Deron Thompson and him about it he said the car was in process for bank lease for client most likely will go through but in any event get me your contact Ill call you if is available. Fear enough statement I did left my cell phone now in two day I had to make a decision to cut the deal with Lexus Edison or wait for NCAG and during this time. I was preparing for Bank Pre approval letter from Bank of America in order to get the best rate and not to waste my time and re- run my credit report at dealer financing option. On Friday I was finalizing to visit my local dealer at New Jersey my phone was ringing there was sale person Deron from NCAG telling me Lexus is available did not process from bank. If interested leave a deposit and come and test-drive the car. I though theres nothing to lose to check it out so I did left deposit. On Saturday drove it about 130 miles south NJ to Greenwich CT. Upon arrival at dealership Mr. Deron, sale person waiting for me hes went out to grab a car key. I sat there look around Saturday seem like the most busy day for them. NCAG showroom was super clean and very family oriented. Some folk bring their kids to see the new car they buying they free bagels drinks coffees over all free Wi-Fi. Any way went out for test drive the car had small scratch on right.. Hey it a used car as long as the engine and transmission good shape thats work for me. What Deron told me on phone it was (99.%) accurate. After test drive, I love the car. I want to trade in My Lexus RX with new model LS 460. We cut the deal Mr.Deron sale person try really hard to get my business and he did very professional process, Also I meet Dmitry Shurba I believe his General Sale Manager very nice person, Adam, Domenico and other few branch manager sitting in one long desk at open area on showroom. Not in close door offices. That means there are open door policy for any race rich or poor does not matter. Theyre in car business which is very hard these day to keep the cost from Tough market because of (Website Marketing and Technology) As long as you can afford and pay your car NCAG will sale it... Not every single dealership has thats instant drive. Some dealer say it your problem pretty much I agree. But Ill give 5 star to this New Country Audi of Greenwich dealership for Professional, family oriented, and financial concern. After they sold their car I got another call yesterday from sale person Deron he just wants to make sure everything working for me and Infect its ((EXCELLENT SERVICE))..

plenane

20 de jul. de 2014

These guys have set the standard that all others will judged against.The experience here was always good but now it absolutely superior to anything I have ever experienced.The service group just excels under David Delaney leadership.This guy is just a pro and always exceeds my expectations.He sets the bar very high for his employees and the industry.I don't buy a car I buy the the whole package and David and his team are a huge part of it.Thanks Audi.....

Larry Kay

18 de jul. de 2014

I have purchased a lot of cars from this dealership, because they treat you like a concerned buyer and not trying to sell you what you don't want. i was so impressed that I told my niece not to buy another make, but to come to this dealer to buy an Audi, because they are the best made cars, require very little maintenance and hold their value better than the competition. When I traded in may last car, an S-5 2010 for a new 2014 of a similar color of the same model, because i wanted side assist and a backup camera, they gave me a much better bottom line than 2 other dealers nearby. I had to wait 2 months longer than expected, but they honored the trade-in price even though I had put on a lot more miles than they expected as I went on a long road trip just prior to the final purchase date. Also, I cannot say enough about the service department. In my years of dealing with this dealership, I have nothing but praise for them. i have called them from the road and a loaner car was waiting even though i did not make a reservation in advance. They always come through, especially when the service manger gives you his private cell number to call him at any time. i did just that one evening to take care of an immediate problem. David Delaney had a flatbed truck to me in less than an hour and provided a loaner ( his own personal car) as I needed to get somewhere very importantly. they came through, Yea for them.

troikalarry

17 de jul. de 2014

So far, I have personally purchased or leased almost a dozen cars in the years I have been buying Audis. I ddi buy one from a closer dealer to my home, but the experience was not pleasant, especially the service department.At new country, the buying experience is ideal, because there is no pressure and they always beat the lowest price in the region by a few hundred dollars. Their service department is the best. give them a call, and you are promptly taken care of. need a loaner , sometimes the same day/ no problem.For example, my wife was stuck on a local highway with a flat tie with the grandkids in the car. She called David Delaney, the service manger. he sent one of his men with a loaner car to the disabled car. he transferred the car sets and she was on her way in a very short time. They changed the tire , took the car back to the shop, and repaired the tire. The dealer called a little later and drove down to my home and exchanged cars.What could be better??

JCK

15 de jul. de 2014

I am 62, and until I bought my A7 at New Country, I had never, ever, had a car buying experience that hadn't left me feeling tired and (at least a little bit) taken. Two years ago, even though I live 180 miles from the Greenwich dealership, I made an inquiry upon the advice of a friend. I was directed on the salesfloor to Michael Kelley. Michael was different; incredibly well informed about Audi (and competitors), exceedingly pleasant, respectful, and - most of all - he did not apply pressure, which (as we all know from car sales) is typically either direct or subtle. I was very impressed. The experience felt more like teaching and learning rather than salesmanship and buying. My A7 is the first car I have ever loved. Michael arranged service for me locally in Boston; this has been painless too. My wife is now also an Audi owner, also from New Country.

AudiFanatic

11 de jul. de 2014

Very happy I went to New Country Audi in Greenwich. Went to check out certified pre owned car, spoke with Richard and Dom the manager. They were very professional, very informative and a good chat. thanks again! Would definitely recommend them!

Andrew C.

7 de jul. de 2014

After seeing a Certified Pre-Owned red 2011 Audi A4 (VIN: WAUFFAFL6BN028534) at New Country for a fair price I drove 4 hours to see the car that was described by the salesman Samad as being "flawless" and "perfect". The pictures on Cars.com seemed to back that statement up so I was confident that I would purchase the vehicle that day and take it home (received pre-approval from my credit union). However, when I arrived and walked up to the car I immediately knew something was wrong. There was an approximately 1.5x1.5" section of clear coat missing from the hood of the vehicle. After having reviewed the Certified Pre-Owned checklist used by Audi dealerships that is available freely on their website, I knew there was a specific section regarding the condition of the hood paint. The paint is supposed to be in good condition and meet Audi standards. If it doesn't meet these standards it is supposed to be marked as such and repaired. I hardly believe a vehicle with a section of paint missing is "up to Audi standards" for a Certified Pre-Owned vehicle. If blatantly visible defects that do not meet the certification checklist are passed I can hardly imagine what defects remain that the buyer wouldnt readily see. This was significant enough of a flaw it should have at least been mentioned in the cars description or included in a close up. This was not a minor scratch from daily use and it was so obvious that I didn't even look at the rest of the car. I owned a car that had the hood clear coat compromised and it eventually bubbles up and the entire hood needs to be sanded down and re-sprayed. I have emailed Audi Customer Support regarding the less than accurate certification of their vehicles by this dealership.

Eric

20 de abr. de 2014

I was in the market for a used Audi A6 station wagon. I had researched the wagon for months ahead of time and knew exactly what I wanted. These wagons rarely pop up for sale, but this dealership and another dealership located in Mass posted beautiful A6 wagons on almost the same day. I live in New Hampshire, and contacted both dealers to express my interest. Both dealers contacted me immediately to talk about the car, and this was where the experience with New Country went bad. After the salesman (Marty I believe) established that I was out of state and had an older Jeep for a trade in, his interest seemed to wain. I asked to begin a conversation about the value of the trade (something that the dealership in Mass was happy to do) but Marty returned zero of my phone calls, and had nothing but excuses. He obviously did not take me seriously as a buyer and I was treated with casual arrogance and disregard. I'm sure he knew he would have no problem selling the wagon to someone more local who he had to do less work for. Long story short, the dealership in Mass met my request for trade in value, I put a deposit down on the car over the phone, and I bought my A6 wagon yesterday. I was treated by that dealership in a manner you'd expect if you showed up interested in a car with money to spend. If you're an out of state customer and aren't capable of an immediate purchase, I would suggest avoiding New Country.

jvdsteeg

7 de abr. de 2014

Overall, a great experience. Marcell is very knowledgeable in regard to the Audi brand, and was able to find the vehicle my wife wanted. Marcell was also able to highlight the superiority of the Audi brand over the other brands my wife was interested in. (BMW, Mercedes Benz, and Land Rover) I give Marcell a rating of 5 out of 5. When I am in the market for a new vehicle, I will definitely continue to consider an Audi from New Country Audi of Greenwich. My only complaint, and this has nothing to do with Marcell, is the vehicle was dusty when we picked it up a few days later.

Borges15

2 de abr. de 2014

Best service ever...good communication and service easy process sales and sales managers are the best prices and cars even better... Carlos Borges from Mass

Will

20 de mar. de 2014

Mr. Price was a class act from the moment we met. Not Pushy a true gentlemen will buy from him again. He made my daughter feel so relax. She needed a car for school and work. Thanks so much.

yoli362

18 de mar. de 2014

Paul Ihnatovich was a supreme pleasure to do business with. He is enthusiastic, knowledgeable, considerate, and professional. He listened to my needs, which lead me to lease a beautiful moonlight blue Q5. I love it! The delivery was explained thoroughly and car was sparkling clean. I would recommend Paul and Greenwich Country Audi to all my friends and colleagues. The service department is fantastic, too!

zeddie

14 de mar. de 2014

Paul was a total professional from the moment I walked into the showroom. He was extremely knowledgeable and enthusiastic about all Audi automobiles. He answered all my questions thoroughly. My decision to buy the Audi Q5 2.0 was based on a full understanding, that he provided to me, of that particular car as well as the other Audi alternatives. Everyone else I dealt with made it very easy to complete my purchase. I highly recommend Paul to any and all potential customers.

thesun

7 de mar. de 2014

The worst! I called the night before when they were closing. Asked about a car which I was told was available and made a appointment the next morning when they opened. It was offered for sale the day before so it wasn't on the lot for more than 2 days. Arrived there the next morning when they opened, Saturday at 9:00 a.m.. I had to wait 1/2 hour for who I guess was some manager to conclude his "lets go get'em boys" staff meeting. I waited another 1/2 hour for the car to be "brought around". The car looked like it wasn't washed since the begining of winter. There was still stuff, an umbrella, in it from I assume the previous owner. A college bumper sticker and town parking pass was still on the tailgates window!! Keep in mind the vehicle was advertised on AUDI USA as CPO! I spent another 15 minutes looking at it. The salesman then went to get a plate.....10 minutes.. Came back and told me it was sold already!!!!!!! Really!! To who??? your buddies friend!! What a total disregard for my time. He said it was sold as if Greenwich Audi was going out of business and not selling cars anymore!. It was suppose to be a CPO car with standards established by AUDI and it was advertised as such!! Then to find out after well over and hour of my time being wasted it's sold. Is Audi of Greenwich exempt from professionalism and courtesy and CPO. Well Audi, one of your dogs are off the chain. I have two words - BMW and Mercedes. I own both brands and they have it all over audi

Rob Montefusco

3 de mar. de 2014

Caswall Price was our sales consultant, his warm personality and no pressure approach was greatly appreciated. I would gladly recommend him to anyone looking for a new or preowned car. We look forward to seeing him again when we are in the market for another car. Rob Montefusco

efreedom

3 de mar. de 2014

Simply put, I cannot recommend this dealership highly enough. I decided to visit after a cars.com listing for a 2009 black Audi A4 piqued my interest. In the sales lot, I could see that the vehicle had been accurately described and was most impressive. Upon entering the sales office, I was promptly assisted by Paul Ihnatovich, who proved to be a wonderful help from start to finish. From the initial test drive to the actual delivery, Paul was incredibly friendly, knowledgeable, patient, and thorough. He provided an exceptional level of service in all respects, displayed great attention to detail, and best of all, showed tremendous listening skills. Throughout the entire process, I never felt pressured; Paul was always concerned with what was best for me as a customer. The financing for the vehicle was facilitated by Mark Lestrange, who was also superlative. Like Paul, Mark was professional, detail-oriented, and exceptionally courteous. He consistently looked out for my needs first and never showed even one iota of disregard for my buying experience. As we all know, there are many finance managers who treat buyers in a condescending manner; they should learn how to conduct themselves gracefully, like Mark. He is eminently qualified to teach a seminar on how to properly handle the financing aspects of a purchase. I would also like to thank Paul and Mark for following up after my purchase to ensure that I was completely satisfied with everything. Gentlemen, you have set the bar so high that your fellow professionals can no longer reach it. I am eternally grateful for the remarkable service that you provided and New Country Audi of Greenwich is the only dealership for me! Thank you!

efreedom527

1 de mar. de 2014

Simply put, I cannot recommend this dealership highly enough. I decided to visit after a cars.com listing for a 2009 black Audi A4 piqued my interest. In the sales lot, I could see that the vehicle had been accurately described and was most impressive. Upon entering the sales office, I was promptly assisted by Paul Ihnatovich, who proved to be a wonderful help from start to finish. From the initial test drive to the actual delivery, Paul was incredibly friendly, knowledgeable, patient, and thorough. He provided an exceptional level of service in all respects, displayed great attention to detail, and best of all, showed tremendous listening skills. Throughout the entire process, I never felt pressured; Paul was always concerned with what was best for me as a customer. The financing for the vehicle was facilitated by Mark Lestrange, who was also superlative. Like Paul, Mark was professional, detail-oriented, and exceptionally courteous. He consistently looked out for my needs first and never showed even one iota of disregard for my buying experience. As we all know, there are many finance managers who treat buyers in a condescending manner; they should learn how to conduct themselves gracefully, like Mark. He is eminently qualified to teach a seminar on how to properly handle the financing aspects of a purchase. I would also like to thank Paul and Mark for following up after my purchase to ensure that I was completely satisfied with everything. Gentlemen, you have set the bar so high that your fellow professionals can no longer reach it. I am eternally grateful for the remarkable service that you provided and New Country Audi of Greenwich is the only dealership for me! Thank you!

akcamacho

25 de feb. de 2014

We needed a part (a mirror) for my husband's Audi s5 and regularly scheduled maintenance. The service person told us they'd call us in 2-3 days once the part had arrived to schedule the service. Never heard from New Country Audi Service. After 2 1/2 weeks, we finally followed up ourselves and no one seems to care that we never received a phone call from the service department. Horrible horrible service.

AviRosenthal

20 de feb. de 2014

After a horrible experience purchasing a used car from someone we thought we could trust, my wife began doing extensive research into finding just the right used car. We are currently in crisis, I'm not working, and my wife has some personal issues she's dealing with. After we found what we couldn't believe was a great deal, it was, by Audi standards, a very minimal amount of money, though it was a fortune for us. Throughout it all, the staff at New Country Audi of Greenwich, treated us as though we were purchasing a $100,000 car. Of special note is Tony Burroughs, Audi Brand Specialist, who guided us through the process, handled our questions on his day off, and saw to it that we walked away with a very very nice car. Also, in no small part to Dijana Stanisic, CPO Sales Manager, we walked away a very happy customer. In today's day and age of quantity vs. quality, it was calming, settling and tremendous to find folks who were interested in satisfying their customer. Hats off to Tony, Dijana and the rest of the New Country Audi of Greenwich team.

BertWa

9 de feb. de 2014

My wife and I went to this dealership in late January to look at a CPO vehicle. Our salesman was Tony B and he made our experience a truly pleasant one. He offered us a test drive on our first visit, unlike 2 previous dealers we visited. He was patient and thorough in explaining the many features in our test vehicle. All of our questions were answered either during our visit or with a phone call from Tony the next day. His follow through was excellent. If you want to have a stress free car buying experience, I strongly urge you to visit Tony B at Town and Country Audi. Marion in F/I helped to compliment this experience.

chrisre

8 de feb. de 2014

Marcel was great, very knowledgeable and easy to work with. I would definitely work with him again and we highly recommend him to anybody looking for an Audi in Greenwich CT.

zorbs99

8 de feb. de 2014

I was so happy with this Audi dealership. Everyone from management, service, sales and finance. Everyone was extremely friendly, helpful, and professional. We wil be buying another Audi from the is dealership. We drove all the way from Long Island. Paul was very helpful, and a nice people person who I really liked dealing with !

Gregory1226

7 de feb. de 2014

Haw a great experience at this dealer, did get a vehicle that I wont and on time. I will defiantly recommend this dealer to my fiends. Thank you Paul and Dmitri

alegorman

13 de ene. de 2014

I live in Boston Mass and I have great things about this dealership. I was in Greenwich visiting family and I decided to check out this dealership. The service was outstanding and I would recommend this dealership no matter where you live!

Soccerfanatic

10 de ene. de 2014

Dan is very professional. He goes out of his way to make me feel like a valued customer . He is very knowledgable about my Audi A4 so I know my car is in good hands when it needs to be serviced. I highly recommend Dan.

Michael2014

8 de ene. de 2014

Just bought a new A8 from new Country of Greenwich. The overall experience was great! The pricing was at least 15% better than in any other dealerships I tried, coupled with a free high quality service contract for the full term of the lease. The service was very friendly and professional. My salesperson was Paul Ihnatovich whom I can't recommend highly enough. I was a loyal Mercedes owner for 15 years but I am very glad now I made the switch.

xolopivo

7 de ene. de 2014

I initiated my contact with New Country Audi having interest in leasing Audi allroad. Paul Ihnatovich made reviewing the lease offer details a pleasure. He walked me through all the steps thoroughly and professionally. I picked up my new car couple of days later. My overall experience was excellent.

Arthur

16 de dic. de 2013

I had seen a cpo Q7 online. I took it for a test drive and knew I had to have it. After going through all the classic car dealer scams ( I have someone else who wants to buy that car, should I have them come look at it ). We finally settled on a fair deal for their car and a fair deal for my trade in. I was going to finance less than half the value of the car and figured with a credit score over 800 it would be easy, then I met Ron the finance guy. His first finance offer was laughable. I told him I won't pay those rates. Then magically he kept getting lower rates. After playing games all day I was not about to continue, I walked out. I expected more of an upscale experience. I went in to purchase a $50,000 car and was treated like I was buying a used Kia. It's a shame because the car was fantastic unfortunately the service was far from it.

Ed Bisson

27 de nov. de 2013

Marcell Osvart was my salesperson and this is the first car that i ever purchased on line. Marcell went the extra mile to make me feel comfortable enough to go thru the process. he always followed up and made this as easy as if it was done in person. I would highly recommend Marcell to anyone in the world to do business with him. He was fantastic, punctual and caring!!!!

Dale Carnegie

26 de nov. de 2013

It's been one week since I picked up my new Q7 from New Country Audi, and the experience from start to finish was absolutely amazing. I was so impressed with the level of service, attention to detail, and care that I received that I had to let others know. I have been buying and leasing luxury cars for a long time, and this is the first time I have done business with New Country Audi of Greenwich, and they exceeded all my expectations. The car salesman that I worked with was Marcell, from the moment I told him what I was looking for and the price range I was comfortable with; he made it his mission to make sure I got exactly I was looking for. He did exactly what he said he was going do, he found me the Q7 with all the trimmings I required within the budget. I was so impressed with the level of service by everyone including the GM that I recommended this dealership to a number of my colleagues. If I am buying or leasing an Audi, this is the only dealership I am going to.

carnegiedale

25 de nov. de 2013

It's been one week since I picked up my new Q7 from New Country Audi, and the experience from start to finish was absolutely amazing. I was so impressed with the level of service, attention to detail, and care that I received that I had to let others know.I have been buying and leasing luxury cars for a long time, and this is the first time I have done business with New Country Audi of Greenwich, and they exceeded all my expectations. The car salesman that I worked with was Marcell, from the moment I told him what I was looking for and the price range I was comfortable with; he made it his mission to make sure I got exactly I was looking for. He did exactly what he said he was going do, he found me the Q7 with all the trimmings I required within the budget.I was so impressed with the level of service by everyone including the GM that I recommended this dealership to a number of my colleagues. If I am buying or leasing an Audi, this is the only dealership I am going to.

mitchellgeller

21 de nov. de 2013

I have serviced my Audi A6 at New Country Audi for over 3 years. I bought the car with 8900 miles and it now has about 55,000 miles. I live in Weston, but have the car serviced at New Country because they do a superb jjob. The Service Advisors fully explain the service that needs to be done and the Service Department has done an excellent job in performing the service to keep the car in top form. In particular, I give the highest review to David Delaney, the Director of Service Operations at New Country Audi. David is fantastic and is always responsive to any question I have in connection with the service of the car.

Michael V

12 de nov. de 2013

Paul Ihnatovich was simply outstanding to deal with. He showed true sales professionalism by addressing concerns and providing quick and useful solutions. Furthermore, he was great at building rapore, a skill lost on many of todays salespeople. As a professional who is in sales myself, its a pleasure to be able to endorse Paul at New Country Audi.

Marinela

4 de nov. de 2013

I would highly recommend New Country Audi of Greenwich.Mr Brian O'Conner and Mr Mark Lestrange provided us with fantastic experience starting from the first phone conversation to the handing of the keys. All of our questions and concerns have been addressed immediately in friendly ,professional and honest manner .My husband and I were treated as valuable customers .We now have a great A4 ,It was a real pleasure, we will be definitely back shortly for our second audi .

Karen D

31 de oct. de 2013

I am picking up my Q5 today and couldnt be happier. Paul Ihnatovich is my sales agent and I credit him 100 percent for this purchase. I am not proud to say that I am a very demanding customer but with so many other great vehicle options in the area its hard not to be. However I am glad that Paul persisted and converted me into an Audi customer Paul is extremely professional patient and effective and I will recommend him to my friends.

Richard J

30 de oct. de 2013

Paul was very helpful. After helping me initially decide on the type of vehicle, he then did a great job persuading my wife that wenshould buy it - the most important part and nice job! He was very diligent in helping locate that right color car and got hold of exactly what inwas looking fornin a very good timescale. Thanks Richard

Michael

29 de oct. de 2013

I recently purchased a Audi S5 from Chad Young and I had a fantastic buying experience. I have purchased many high end vehicles before and Chad had a completely different approach to getting to know me, as he first started out by asking good probing questions as to why I'm in the market for a new vehicle and what I'm seeking in an ideal vehicle. I never had this type of interaction before with a car sales executive. Chad took his time and informed me of my options based on what I told him I was seeking. He informed me of all options, rebates, and performance upgrades. If Chad didn't know an answer he was transparent and said, "I don't know but let me find out". It was also refreshing that Chad and I shared very similar values as we were both brought up in Greenwich and still resides here, as I felt her was a great representation of Audi and the local community. If you ever are interested in purchasing a high end luxury car go and see Chad as he will help you make the right decision. I love my Audi S% and thank Chad for all of his help.

jerard

29 de oct. de 2013

Dear SirsI am taking title to a 2010 Q5 car, purchased through Paul Ihnatovich of NEW Counrty. PAUL could not have been better. HE was knowledgeable about the car, guided use through the purchase program. WE are residents of FL, but will return to New Counrty in the future because of Paul. He was a great help and we are great he was on our team. Jerard Maher.

Martina

23 de oct. de 2013

I just purchased an Audi A4 at New Country Audi of Greenwich. I worked with Chad who patiently took the time to answer all my questions and was very helpful and knowledgeable. I truly enjoyed the service. I will definitely be going back in the future again.

Jerard M

21 de oct. de 2013

Dear Sirs I am taking title to a 2010 Q5 car, purchased through Paul Ihnatovich of NEW Counrty. PAUL could not have been better. HE was knowledgeable about the car, guided use through the purchase program. WE are residents of FL, but will return to New Counrty in the future because of Paul. He was a great help and we are great he was on our team. Jerard Maher.

Sceptical Car Buyer

21 de oct. de 2013

Normally searching for a car is my least favorite thing to do. I walked into New Country and was immediately warmly greeted by Chad Young, an Audi specialist. Aside from their beautiful facility and extensive selection, Chad was amazing. He was patient and took his time to explain the cars to me. He was able to put me at ease which made the whole process surprisingly enjoyable. He did not pressure me at all and even helped me compare other vehicles I had been looking at. After sitting with him I felt confident I made the right choice to go with Audi. But his pristine customer service did not end at the sale! When I picked up the car he sat with me for hours explaining the car until I felt comfortable. A week later I even received a follow up call from Chad! This was the best experience I've ever had buying a car. I am truly surprised and impressed by my experience with New Country, thanks to Chad Young. I will return and strongly recommend him to anyone looking for a car.

Sarah SC

19 de oct. de 2013

My husband and I just purchased an Audi A4 at New Country Audi of Greenwich. We worked with Brian who extremely helpful and knowledgeable. Brian took the time to answer all of our questions, to tell us about the differences between various models, and to show us the features of the car that we took for a test drive. When we returned to pick up the car that we purchased, Brian spent a long time with us both at his desk going over the paperwork and in the car, carefully explaining how to work the various features of the car. Brian's upbeat, personable, relaxed, yet conscientious, approach was refreshing. When my husband and I are in the market for a new Audi, we will definitely return to New Country Audi to work with Brian again.

MR ROBINSON

16 de oct. de 2013

I am looking for a new A5 and I came into new county a couple weeks ago. I was working with a gentleman named Chad. Chad was beyond professional, courteous, knowledgeable, and extremely receptive to my long list of questions and concerns about warranty, maintenance amongst the other things. While I haven't puled the trigger on a new car yet, if I decide to go Audi, I will most definitely go to New Country Audi. Thanks Chad for making my initial experience a pleasant one. Most car dealers are extremely sketchy and I didn't get that feeling at with my experience.

Ricky Far

15 de oct. de 2013

This is the tenth Audi I purchased from New Country Audi and the tenth I purchased from the same salesman, Bruno Parisi, since 2002. Where else can you have the same salesman for eleven years. Not many places I bet. This included the hands on service department. Never a problem. Everything is always handled professionally on both sided of Putnam Ave.

Ryan

15 de oct. de 2013

So far, I have purchased an S5 convertible and Q7 from Chad at New Country and cannot say I have had a better experience at any other dealership. He is friendly and knowledgeable but is not at all pushy. If you want to know more about the details of the car, he will share but if you are just looking to buy a car and do not care/understand about the exact gearing ratios the car has to offer, he is not going to throw that information to try and sell you. Audis are great cars all around and do not need extra selling; Chad understands that and just gives his customer what he/she wants out of their buying experience. My one big concern prior to buying my S5 was how dealing with the service department would be once I owned an Audi. Chad assured me that it would be nothing short of stellar, walked me across the street to meet the head of the service departments Dave Delaney, and stellar service is exactly what I have gotten on my S5, and now on my Q7. I would highly recommend Audi and New Country to anyone in the market.

Al Hughes

12 de oct. de 2013

The dealer never contacted me. A bit dissapointing. Thanks.

vonce202

10 de oct. de 2013

Pete went above and beyond to make certain my car was taken care of. He is highly recommended. This dealership and their service department are outstanding.

Brian

28 de sep. de 2013

My car buying experience with this dealer couldn't have been worse. Horrible communication, the manager Dmitri was condescending...the entire mess ended up costing thousands more than it should have...DON'T BUY FROM THEM!!!!

unhingedlife

27 de sep. de 2013

I purchased a car from them and the experience started off very poorly but ended successfully. Caswell did a nice job of communicating and following up.

mlaro

20 de sep. de 2013

Very good experience, Brian was excellent very helpful and was very knowledgeable about the vehicle. I would recommend Brian to anyone looking to purchase a vehicle.

henryb301

20 de sep. de 2013

I recently worked with Peter Falvey during a service appointment at New Country Audi. Based on Peter's courteous nature, knowledge of the repair, and overall pleasant attitude and wonderful customer service, I felt that he warranted an exceptional review so that others would be motivated to work with him in the future. Peter was professional, kind, and very helpful. He was the highlight of my experience with New Country Audi!Additionally, related to the same visit, I had the pleasure of working with David Delaney. David was responsive, courteous, and in general very helpful and attentive. I would highly recommend working with either Peter Falvey or David Delaney to anyone considering New Country Audi of Greenwich, CT.

jbrown7407

18 de sep. de 2013

George Triant is a poor representative of Audi, an otherwise remarkable brand. I previously drove an A4 and have been a loyal customer and enthusiast. I am not usually the type to bother writing ANY reviews, but George wasted many hours of my time.George was dishonest at multiple points during the negotiation process. He lied about the price of the car and pretended to give me a "discount" from an inflated price. When I showed him an online quote and asked him why he had stated the price was so much higher, he enlisted his manager to pretend that the car had dropped $2000 in value overnight. After finally making a reasonable deal, he accepted my credit card information for the deposit. The very next morning I am getting ready to go in and pick up the car, and I get an email in which he claims to have forgotten to input my deposit, and "another agent" had turned around and sold the car I had already bought to someone else. Long story short, I just bought a new car and it wasn't from this guy!

free50

16 de sep. de 2013

Very efficient and personable manager.Love coming to have car serviced there. Ride to train is great and car is always clean.Everyone has always been very polite.

Dominick Chiappetta

14 de sep. de 2013

Purchased a used 45000 lexus from them. I was told it had been serviced before delivery. A week after the purchase and 150 miles later I took it to leis for a warranty issue and while there I was told the oil filter housing had been stripped. It cost me 121.00 for the repair. Audi of Greenwich would not pay for the repair even though they were the last ones to change the oil. Be smart shop elsewhere !!

Skeet069

12 de sep. de 2013

Peter did a great job making sure my Audi S5 was serviced properly. He was quick to call me with any updates and ensured that the service required was done properly. I would highly recommend him for first time clients!

Michael06437

11 de sep. de 2013

I brought my A4 in for servicing. I live a great distance from the dealership, but this was the first service after I purchased the car, and wanted to go back to the dealer. After having had service here, despite the fact that there are dealerships closer to my home, I will continue to have service performed at New Country Audi of Greenwich. Let me explain the reasons:I keep a very hectic schedule, and travel routinely for work. The service department was very accommodating, using the shuttle to transport me to and from the Greenwich train station, as needed. Those at the front desk where helpful, too, in providing me with the schedule from the MetroNorth website.The greatest experience, and that which sold me on returning to this dealership for future needs, came from dealing with Peter Falvy and Michael Dawkins. Both gentlemen were extraordinarily helpful. Peter was genuinely kind and invested in seeking out the issues I was experiencing, which I could not articulate too well because they were, by some form of definition, odd issues. While the car was there being serviced, he kept in touch with me either by phone or email. Communication and setting my expectations are so important to me. Michael was equally kind and invested. While neither he nor I could initially hear the noise I was complaining of, rather than sending me home, he kept the car so he could try to duplicate a noise he had never heard. He truly went above and beyond and did so happily. Any service department can work on a car, but it's the care one receives that makes a difference. Michael did make that difference, and I'm so grateful for the "above and beyond" approach he took. Doing so, he found my issues and had them resolved perfectly. As I mentioned, despite there being Audi dealerships closer to my home, I will continue to go to New Country Audi of Greenwich for these reasons.

Michael06437

2 de sep. de 2013

I was in the market to purchase a certified, pre-owned A4. I called several dealerships locally in CT, but my initial contact with New Country Audi of Greenwich was one of great care and friendliness, so after reviewing their website, I was put in touch with Brian O'Connor. Brian was enthusiastically helpful, knowledgeable and certainly went the extra mile. He had a great care for my family and me, and added value in so many different regards to set him apart from others in his similar position. When the time came to actually purchase the car, I was fortunate enough to be able to work with Mark Lestrange, who greeted me with a smile, which is the way I left him as I drove off in the my "new" A4. The truth is, when purchasing a car, the differentiating factor is really the service. We can buy a car from any dealer, but the friendly service and care is what we are also purchasing. I had a very positive experience with New Country Audi of Greenwich, Brian, Mark and the rest of the team there.

cohurd11

22 de ago. de 2013

If looking for an Audi in Fairfield county, I would not waste your time at New Country Audi or with Bill Sigler. I came in looking to buy a new Audi and was quickly given over to Bill to deal with us. While I was not looking at the top end audi model, I was still a customer and should have been treated like any other customer coming in to purchase a car. Instead, not only did Bill not listen to the options and styling that I was looking for (even though I reitorated it to him several times) once I did express interest in a base model with just a few additional options he suddenly started talking to me saying things like "well for people like you and me, we don't need Navigation in the car, but for those who can come in and pay in cash they don't care what they are paying for, they can have it all." I did not like feeling talked down to or shamed because I couldn't pay for the car in cash up front and because I was trying to negoiate the best price. Further, I had already had several offers from other dealers nearby and wanted to see what the best deal New Country could give me. At this point Bill would not talk price what so ever. I had actually showed him the emails that I received from the other dealers and he proceeded to tell me that those other offers must be for a longer term (72 months instead of 60 months), even though I was not showing him monthly payments, i was showing him the actual total cost of the car. It made me question his ability to 1. understand simple math 2. listen to what I was actually telling him. Once I realized that I was talking to a brick wall and was not someone that he was even remotely interested in dealing with I got up and walked out.Please, if you have a choice go somewhere else. Other dealers are more forthright and willing to spend time with the apparent "little guy".

chadvandentop

19 de ago. de 2013

My wife was searching for several months for a high quality used Q7 that would fit within our budget and still be the year she wanted, have low miles and have the features she was looking for. Even though we live in Chicago, she kept coming up with cars from New Country that fit her requirements. She was working with Brian over the phone and he was very helpful. We decided to fly to NYC for a long weekend and, if we were able to come to terms on a used Q7, we would drive the car back to Chicago. During our visit Brian was so helpful and great to work with we ended up buying the car in a short amount of time and Brian even followed me to the Avis rental car in Samford so I could return our rental car and he could drive me back to the dealership while the Q7 was getting ready for us to drive off the lot. I would highly recommend using Brian to find the car that fits your needs.Chad

alexander230

19 de jul. de 2013

I decided to purchase my vechicle from New Country Audi of Greenich because the reviews were outstanding. My Audi specialist was George Triant, who was most helpful. He didn't pressure me with the usual sales tactics. His demeanor was very professional and courteous. He offered me a test drive rightaway and was very knowledgeable about the S4 (probably because he owns one). I felt comfortable with him and was able to work out a fair deal quickly. This dealership is in the top tier in my book and I would recommend George to anyone who would like a no-hassle straight forward sales experience; which in my opinion is very rare these days.

LindaRoberts

9 de jul. de 2013

New Country sets a new standard for excellence in customer service. Dave Delaney and his team are a pleasure to work with. Servicing our Audis hassle-free. We are now on our fifth Audi from New Country and the level of service has most definitely played a large part in our decision to remain Audi owners.

JR

8 de jul. de 2013

I went into the dealership with the intention of leasing an A5, but dreaming of an S5. There was no pressure for an upgrade from Tony, my salesman, and he had found an A5 that met all of the criteria I was looking for. But I asked if he could run the numbers for the S5 for me. The finance manager Mark and the sales manager Tim got involved, and not only did I feel like they genuinely wanted me to leave the dealership with the car that I wanted, I'm also confident that they did everything within their power to make the numbers work for me. Long story short I picked up my brand new S5 last Saturday, and I am absolutely loving every minute on the road with it. I never thought I'd say that I had a lot of fun going through the process of getting a new car, but this was hassle free, everything was taken care of by the dealership, and I will definitely be going back in the future.

smkaiden

1 de jul. de 2013

i would buy a car from this dealer ship strictly on the Outstanding quality of personalized service that David offers. they dropped everything to come help my wife when the car broke. it was effortless and the best customer service experience I have had with anything! buying a car is a standard practice getting it serviced is a necessity and with this outstanding service department I would go no place else

Punkachiu

22 de jun. de 2013

Caswell was informed,helpful and a pleasure to work with. We were thrilled to come all the way from Long Island to buy a car.

TRA000

13 de jun. de 2013

Caswall was a pleasure to work. I called the dealership inquiring about a car. He mentioned it was a popular style and priced to sell, so to ensure that it wouldn't sell before I was able to stop by to see it at the end of the day, he recommended that I put a deposit down to hold the car risk free. It is because of his suggestion that I have the car now! I would definitely recommend Cas and New Country dealership to my friends and family!

mikePAL

12 de jun. de 2013

Called about a used car I was very interested in and talked to Tony. Turned out someone had left a deposit and it looked like a done deal. Some days later, Tony let me know that the previous deal fell through and had let me know literally seconds after he found out. Walked in, took a test drive and it was a done deal for me. Ron took care of me in the finance area and gave me a monthly payment I already had had in mind. Picked up my car couple days later and it was like new. Definitely would recommend Tony and this dealership to my family and friends.

PjL

11 de jun. de 2013

Purchased a car there today. Tony my salesman was great, and Mark the finance Manager, fantastic. Was a very easy purchase. I would recommend this dealership. I did not need service, so I cannot comment on that, but I must say these guys spent a lot of time with me,

jbstiles

28 de may. de 2013

Michel was excellent to work with. He is very helpful and I would strongly recommend him to anyone looking to buy or lease an Audi!!

Greenwich CT Hospitality

25 de may. de 2013

After driving for an hour to get to the dealership. I was greeted with a cold handshake. The sales rep didn't even bother to stand. I called the day before I was going to see the car(CPO). However when I got there the car was filthy. We proceeded to test drive the car, which consisted of 5 rt turns (around the block). While on the test drive the salesman maybe said 3 words to me the whole time. I felt like I was bothering him, not potentially spending 40K for a car. This was going to be my 4th Audi, 3rd S4. Now I'm considering MB or BMW. Good JOB Audi of Greenwich!

andyballou

25 de may. de 2013

My wife and I walked in one Saturday. We were coming out of a lease and getting lots of incentive offers. We decided to try New Country. Tim C and Brian O'Connor were our initial contacts. Both were very welcoming and eager to help. We then worked mostly w/ Brian, who was professional, courteous, knowledgable and forthright. He was able to answer most of our questions quickly and with enthusiasm. For those questions he couldn't answer, he was candid about it, and able to track down an answer very quickly and to our satisfaction. Brian was a pleasure to work with, as was Tim.

DorisMaggie

21 de may. de 2013

Frank Omidi was our sales person. He is very friendly, knowledgeable and efficient. Mr. Omidi made the "car buying" process easy and quick for us. Thanks Mr. Omidi.

btrafton

16 de may. de 2013

Pete was an excellent service advisor! He was very thorough, efficient, gave excellent service and was reasonable in the dealer's pricing. I highly recommend New Country Audi and would buy another car there as long as Pete handled my business!

amlazaro18

9 de may. de 2013

After months of searching through dealerships for the specific car I wanted, I finally found myself at New Country Audi of Greenwhich. I called earlier that day to make sure the car I wanted was still there, I spoke with Brian. Later that evening I made a trip down to the dealership, and met up with him. Nervous and anxious, I met with Brian and immediately knew I was in good hands. He made me feel comfortable, and walked me through all the steps so that I can finally have the car sitting in my driveway. I swear the guy would have bought the car with his own money just so I could drive away with it. He even came in on his day off to fax the title so I could get the loan from the bank! If its your first car... or even if you are shopping around, I recommend Brian O'connor 110%. He is friendly, courteous, and you will NOT be disappointed.

dorafenyvesi

7 de may. de 2013

I came to New Country Audi after viewing a vehicle they had posted online. After meeting Tony Burroughs, he was extremely helpful in finding the car I requested and showing me other options on the lot as well. He was friendly and patient and understood exactly what I wanted. He went out of his way to make sure small dings and repairs were made promptly and the car was in excellent condition for pick-up. I highly recommend that anyone in the Audi market in CT, goes to see Tony. Mark Lestrange assisted me in financing my car. He was extremely friendly and approachable and made me feel comfortable discussing my financial limits. I was also very confident that he was knowledgeable and was looking out for my best interests. Mark was a perfect fit for a consumer like me who is new to vehicle financing and I would recommend him to anyone! My experience at New Country Audi was wonderful and I will not hesitate to return to them for my next car. They are caring individuals and I could not ask for a better team and dealership to work with.

CasperYim

1 de may. de 2013

Over the past year, I've experienced the many changes that the dealership underwent. However, I am here to write about some of the most unexplainable methods of business that I've ever come across with. There was a pre-owned 2006 BMW 3 series that I was absolutely in love with, I wanted to purchase the car. However, the car was placed on hold for the previous buyer to collect for over 3 weeks.(Note, this "hold" was the only reason preventing me from purchasing the car) After those three weeks, on the 27th, my mother placed a deposit down on the car. After 3 days,despite the busy schedule that I have with school, I commuted from Albany, NY just so I can obtain this car. After driving 3 1/2 hours, the salesmen informed me that the car was sold. Please NOTE, I am not bashing on the salesman. William Dill, was actually one of the most pleasant, helpful, sincere salesman to work with, so as the rest of the salesmen. The overall dealership is pleasant; I am disappointed by the dealers executive/managerial staff. I was in disbelief, because I had placed a deposit of $1000.00 72 hours ago, which guarantees a secure hold. How is it that the previous customer who made a deposit, had the car on hold for over three weeks while, I only had less than 3 days? Why is it that the other customer received a lengthy secure 3 week "hold" whereas, my so called secure "hold" was limited to less than 72 hours? This was an uneventful and tarnishing experience, as I felt that the dealer treated me like some side trash, as they only valued customers who they are fearful of (wealthy, prestigious, powerful individuals) rather than valuing one of their own. I am out of words, I even requested Jason Lee, to assist my mother in this process as she isn't fluent with English. With that said, Jason refused to assist my mother because of the conflict I had with him. I didn't hold any grudges, as I was unclear as to why that was his reason not to assist my mother through the transaction. I personally feel that they labeled me as some low balling joke type individual and assumed that I was never going to finalize the deal. Well assume all you want, but I actually came prepared on the 30th with willingness to complete all paperwork, awaiting on finalizing the sale. Despite that the question still stands, why was my deposit voided only after 72 hours? Why should I be penalized, I should have that 3 series in my possession if it wasn't for the shady business tactics that took place. What kind of dealer holds deposits for less than 3 days? In all honesty, my long love and loyalty for New Country Audi of Greenwich has been slowly deteriorating. Greg Crilly, Curtis, in the past would never do this to me, as they treated me as a hard earning, loyal worker compared to the new executives that superseded them.

MLee2013

30 de abr. de 2013

While we were worried at first because of how busy and bustling the dealership was on a Saturday, we walked away with a great experience, a very fair deal and a fantastic car. We were impressed at the no-hassle deal presented to us- we could tell it was very fair / very competitive pricing after having done some research on the internet (Edmunds) before we even visited. They were transparent with key aspects of the deal which we appreciated. We didn't have to waste too much time getting to something that we were happy with. Our salesperson (Michael Kelley) was friendly, not overly pushy, and patient as we thought about what we wanted. The sales manager (Jason) was friendly and made sure that we were not overlooked on the very busy Saturday we showed up without appointment (which we quickly realized others did for Saturdays). The place was crazy but we got what we wanted. We love the car and assuming no major issues it, we would go back in 3 years when our lease is up as we know we can be in and out of there and get what we need efficiently.

huntergreen

28 de abr. de 2013

I have inquired about buying an Audi and the response to my questions about the 2014 prices and when the diesel comes to the US is "I don't know." The dealer is not understanding my emails, does not answer my questions, makes assumptions, and just does not know. He responds in a short manner with incomplete sentences. I feel like I am begging to buy a car. Decided I am moving on to a more reliable Lexus.

daltonrobin

20 de abr. de 2013

I had a FANTASTIC experience buying a pre-owned Audi from New Country. Michel provided me top notch customer service and found me the perfect vehicle. I had a limited budget and that didn't seem to have any effect on the level of service I experienced-Michel was patient, friendly and accessible. I am thrilled with my car and would recommend this dealership to anyone who is in the market for a vehicle! I look forward to a long relationship with New Country and can't thank them enough for all of their help.

andysg

19 de abr. de 2013

I initiated my contact with New Country Audi having interest in leasing a new A7 via emal.Brian O'connor was my initial contact via your website. The initial response was quick and courteous.I visited New Country expecting to view and perhaps test drive a few vehicles.I had five months left on my current lease and did not expect to be closing a deal on a new car so quickly.Brian and I went over the details of a variety of vehicles, and although I was blown away by the performance ofthe S6, I decided that ultimately my needs would be best met my original choice, the A7.Upon conferring with Eric Ferits and Jason Lee, Brian informed me much to my surprise and great delight, thatI could surrender my current vehicle and move into a new A7 at no additional cost.Brian with the asisstance of Tony Burroughs was extremely helpful in selecting the right A7 for my needs and desires.Mark Lestrange made reviewing the often tedious lease details a pleasure. He walked me through the steps thoroughly andwith adequate explanation, and we shared stories about our mutual love for cars.My overall experience has been excellent.The level of courtesy, professionalism and sincere caring for the clients needs clearly puts to restthe old image of pushy car salesmen in ill fitting suits !.

winsmith3

17 de abr. de 2013

I have truly enjoyed my service experience with Frank. I have owned two Audis and he is a reason to be a loyal customer due to his consistent focus on service. I am only in my early 30's but it is clear why I have owned two thus far; the cars are phenomenal and the service center has made me feel like they really have my personal interests at heart. When I was younger I experienced dealerships who were truly focused on volume and not the customer and as a result I have had one parent buy and Audi and now my sister switched from her SUV to an A6 Avant and they are really happy.Dave Delaney (Head of Service Operations at Audi of Greenwich) has built a great team and it's my pleasure to work with Frank and the teams there. He has made me a fan of them!

mseo

15 de abr. de 2013

I had a replacement and all of them could not have been more professional, courteous, helpful and timely. They were ALL really awesome. Incredible service!!! Thank you.

AnaAngeles

15 de abr. de 2013

This is a great dealership with outstanding customer service. They helped me with a lot of questions I had. I would recommend them to anyone.

TLH4444

14 de abr. de 2013

I come from a long line of Mercedes Benz owners; to wit even my first car was a '69 280 SEL which putted its way reliably to my high school parking lot before I sold it before college. I've long been intrigued by Audi's but never ventured to take a look until I found a pre-owned A8L and decided to take stop by after work. The car was undeniably impressive but what really floored me was the dealer's commitment to quality and detail. Mercedes dealers can be a bit stuffy especially once they learn you prefer a pre-owned vehicle. From reception to plates, my New Country Audi team matched the service levels I'm used to and exceeded the quality and consideration levels I'm accustomed to.John Dembeck - the pre-owned manager - project managed my experience end-to-end going so far as to personally show me the car while it awaited service. Dan O'donnell - my salesman- Awesome Scottish accent coupled with charm and tech know-how made him ueber fun to work with. Ask for him if you visit.Mark LeStrange - the finance guy - Mark really went out of his way to make sure I was comfortable with the deal and got personally involved with the details of delivering the car in a way that really felt like white glove service.One ding would be that the process was slower than I expected but that's almost certainly due to the team's focus on the details.At GE we would often say the most important question to index is 'would you recommend the business to someone else?' My answer is a resounding Yes and I'm sending my brother in for an A8 as we speak. New Country Audi lives up to its Greenwich heritage while being welcoming and accommodating! I plan to update my thoughts on my A8 and New Country ownership in three months after a follow up service.

Roadster72

11 de abr. de 2013

Getting my car serviced is a hassle to me but Veronica is such a pleasure to deal with I actually look forward to going. I am always welcomed with a bright friendly smile and she treats me like I am the only customer in the place. People are the most important asset of a business and her attitude is infectious. I normally wait for my service and Veronica makes sure I am comfortable, informed and in and out as soon as possible. I'll always be back because of the great service and warm welcome.

Chabot

8 de abr. de 2013

We have been working with Frank Castagna at New Country Audi for almost 7 years and we have had the most positive experience ever!! He always is so friendly, professional and helpful. He takes his time with us each time we visit. Our Q7 is out of warranty but we still go back to Frank at New Country Audi because we know we will be taken care of and he will give us a fair price. He is the absolute best and everyone else who works there is great too. They make it very convenient with loaners, etc.....and the car is always fixed in a timely manner. When we buy our next Audi it will be from New Country Audi in Greenwich because of the excellent service we have had there.

r8thebest

8 de abr. de 2013

Very professional. Jason went out of his way, was even available on a Sunday for questions. The entire dealership was very friendly and the best.

wlipner

8 de abr. de 2013

Frank is great because he knows what he is doing (technically) and he is very responsive. Frank thinks ahead of the curve and suggests things that need to be done even beyond items originally envisioned. We have purchased 14 Audi's from you and Frank works with our whole family. If I want something done, I call Frank. It will happen.

caj621

6 de abr. de 2013

I have had the opportunity to work with Robert during recent car service. He has been professional and taken the time to answer all of my questions. My car had to come back for a follow up visit after parts needed to be ordered. Robert made sure that I got an appointment in a timely fashion and that I was set up with a loaner car while the car was being serviced. He follows up and makes sure that everything is taken care of with my car. Robert has done a wonderful job in making sure I got the service needed in a timely fashion. He provides excellent customer service!

sun1234

6 de abr. de 2013

Frank is the best service advisor I've ever had in my 25 years of owning a car! If i have a problem with my car (which is rare) or need servicing, I just email him and he responds immediately and takes personal care of the appointment.

SPR

5 de abr. de 2013

NEW COUNTRY AUDI OF GREENWICH IS THE BEST OF THE BEST. I received a generous trade-in value for my old car and a competitive price on my new Audi. Bill Sigler, my salesperson, and Jason Lee, the General Sales manager, worked very hard from the outset to structure a deal that worked for everyone. There was no good cop/bad cop only a true effort to achieve a WIN-WIN. The closing went smoothly with no surprises Kelly Anderson, who handled all the paperwork, is a real pro. I put down a deposit on a Thursday (on a car still in a plastic wrapper) and picked up my new Audi perfectly preped the following day. When a small service problem developed on a Saturday afternoon a couple of months later, New Country Audi had a certified Audi technician, Jose Rivas, at my home at 8:00AM the following Monday morning! When it became clear that the repair required equipment only available at the dealership, Jose followed me to dealers service area to insure my safe arrival. Notwithstanding the fact that I did not have a service appointment, Mike Ruggiero, my service consultant, arranged to have my car repaired immediately, while I waited in an extraordinarily clean and comfortable waiting area with free internet and great coffee. Most important, my car was fixed right the first time. Moreover, the repair itself was immaculate no fingerprints, no marks on an interior panel that had to be removed, no evidence whatsoever that the car had been repaired other than the fact that it sparkled when returned to me by the service departments valet parking attendant. (New Country routinely provides a very thorough complementary wash and vacuum for cars serviced at the dealership even the windows were cleaned on the inside and outside.) The day after the repair was completed I received a follow-up call from the Service Department to inquire as to whether everything was OK. In addition, in response to a highly technical question I had about how to correctly operate my new car, I received a call from Mike Dawkins, the shop foreman. Mike who knows everything there is to know about Audi patiently took time to explain the operation of some of the more complex features on my new car. In summary, on every occasion I have dealt with anyone at New Country Audi I have always received service far superior to that I have received anywhere else.

Snowbunny60

5 de abr. de 2013

In an era of automated voice mails, it was great to enter a dealership and have a "real" person greet you in such a friendly manner.Our service needs were a bit complicated but Veronica seemed to be able to accomodate us without any hassles. We were very impressed with the level of service we received and the communication from her keeping us informed on the progress of the work being done. Overall, our experience was smoothe, efficient and very pleasant. I would definitely recommend this dealership.

SPRSAYS

5 de abr. de 2013

NEW COUNTRY AUDI OF GREENWICH IS THE BEST OF THE BEST. I received a generous trade-in value for my old car and a competitive price on my new Audi. Bill Sigler, my salesperson, and Jason Lee, the General Sales manager, worked very hard from the outset to structure a deal that worked for everyone. There was no good cop/bad cop only a true effort to achieve a WIN-WIN. The closing went smoothly with no surprises Kelly Anderson, who handled all the paperwork, is a real pro. I put down a deposit on a Thursday (on a car still in a plastic wrapper) and picked up my new Audi perfectly preped the following day.When a small service problem developed on a Saturday afternoon a couple of months later, New Country Audi had a certified Audi technician, Jose Rivas, at my home at 8:00AM the following Monday morning! When it became clear that the repair required equipment only available at the dealership, Jose followed me to dealers service area to insure my safe arrival. Notwithstanding the fact that I did not have a service appointment, Mike Ruggiero, my service consultant, arranged to have my car repaired immediately, while I waited in an extraordinarily clean and comfortable waiting area with free internet and great coffee. Most important, my car was fixed right the first time.Moreover, the repair itself was immaculate no fingerprints, no marks on an interior panel that had to be removed, no evidence whatsoever that the car had been repaired other than the fact that it sparkled when returned to me by the service departments valet parking attendant. (New Country routinely provides a very thorough complementary wash and vacuum for cars serviced at the dealership even the windows were cleaned on the inside and outside.) The day after the repair was completed I received a follow-up call from the Service Department to inquire as to whether everything was OK. In addition, in response to a highly technical question I had about how to correctly operate my new car, I received a call from Mike Dawkins, the shop foreman. Mike who knows everything there is to know about Audi patiently took time to explain the operation of some of the more complex features on my new car. In summary, on every occasion I have dealt with anyone at New Country Audi I have always received service far superior to that I have received anywhere else.

we3nyc

5 de abr. de 2013

We live in NYC but could not imagine going anywhere to get our A6 serviced but New Country Audi of Greenwich...and all because of Frank.He consistently provides thorough, timely, and thoughtful service. This quality attention to detail is unusual in today's busy world, and Frank surpasses all expectations, every time. He is integral to New Country's ongoing success and solid reputation. They are lucky to have him.

pschlot

5 de abr. de 2013

New Country Audi, and specifically the service manager, Frank Castagna - was one of the reasons I went back to Audi, from Mercedes Benz. His attention to detail, his flexibility, sense of urgency, and committment to customer service has all contributed to my decision to go back to New Country Audi of Greenwich. Overall, the experience at that dealership is excellent. Thank you, Paulette

gidyup

5 de abr. de 2013

Frank is so welcoming, he's like extended family. This is my third Audi I have had serviced at New Country and he steps up to the plate. He listens to concerns, addresses them, and keeps me informed. He's definitely a keeper!

Alr3269

4 de abr. de 2013

Frank is the best. I usually give him very little notice and he always makes the service happen. He is friendly, knowledgable and I feel like I'm being treated fairly. Really great service

AudiA42013

4 de abr. de 2013

Hello Audi, My car needed an emergency service, and I can't be without my car...(kids...work...etc). Veronica was able to get me a loner car ASAP, and without a hassle. I was expecting to have to beg or 'go to your boss' type situation, and was so happy to just get a quick 'shouldn't be a problem'...by the time I got there, I had a car. I was a BMW owner, and recently moved to Audi, and am even happier with my choice now! Thank you ! Veronica always has a smile on her face...and I've been there for the first drop off of the morning and have been the last pickup of the day !!

tcarp78

4 de abr. de 2013

I went into Audi with my sister while she was getting her car serviced and we were also looking around at some new options for her for when she trades in. Veronica came right over to us and made sure that we were taken care of. She was very friendly and helpful. We will definitely be back once my sister decides what car she wants next!

Ajmess73

4 de abr. de 2013

I was interested in learning about the A8. Veronica was so well informed, pleasant and professional that I had to make special note of my interaction. Most importantly, she provided the information and tailored it to my needs without being pushy. It is refreshing to have someone honest who is passionate about her company/product without being overbearing.

mschecter

4 de abr. de 2013

I have worked with New Country Audi for over five years now and the service level is top notch. Any questions I've had have been answered quickly and honestly. Any concerns I brought up were addressed in a timely manner as well to my satisfaction. You can trust Frank to be proactive and return calls in a timely manner.

Judyjaymd

4 de abr. de 2013

Almost 15 years ago, Frank Castagna "saved my life" when my leased Audi's battery died on the morning of my end-of-lease inspection. He sent a flat bed truck to my home, brought the vehicle back to New Country, replaced the battery, had the inspection completed and vehicle returned. Since that time, I have purchased only from New Country and would not consider service at any other location. I have converted my husband to a New Country Audi fan as well, in spite of having purchased a 2012 Q5 which had some significant starter problems during its first 3 months. New Country took care of us-they gave us a top of the line Q5 loaner for over six weeks while they resolved the starter problem. This dealership is A1 and Frank is a champ.

robrobrob48

1 de abr. de 2013

I located the vehicle I was interested in online. I contacted New Country Audi and immediately received a response from George Triant. George was extremley responsive and helpful. I live over a hundred miles away from the dealer so could not just stop by to the see the car. The car had just been turned in and pictures were not online yet. George made the effort to snap some shots of the car and e-mail them to me. We spoke and he explained the car was in very good shape. This led me to put a deposit down over the phone. I drove down the next day and George went on a test drive with me. George arranged to have the car cleaned and prepared for pick-up, going the extra steps to have some smal dings removed, and to even have the wheels refinished. I feel the service I received from George and the dealer was above anything I would have received in the area I live. I would recommend contacting George and New Country Audi for an Audi purchase.

WilliamHowe

29 de mar. de 2013

I have the utmost respect and appreciation for David Delaney and his service department at New Country Audi of Greenwich. It is THE reason I have been a customer there for 20 years or so and have leased 10 Audis and one Porsche. David Delaney has been remarkable. He is always willing to go the extra mile for the customer, sometimes many miles: one time a flat tire near the dealership, another time a minor accident somewhat farther away; David picked the car up with a flatbed, picked my wife and I up, brought us back to the dealership and provided us with a brand new Audi loaner and this was at 7:30 pm in the evening.All in all, I take great comfort in the knowledge that David Delaney is always there for me and always willing to go the extra mile.

Larrykay1

29 de mar. de 2013

From sales to service, this dealership is by far the best I have encountered ovr the many years. I currently own and lease 2 Audis, as well as my son, who leases 2 Audis. They range from an a46,s5, a6 & q7.Each vehicle has given us so many hours of trouble free service. Audi is the best for road handling in all rain and snowy conditions.The service is outstanding. Niot too many services, but one comes to mind.I was on my way to an important lunch, when steam starts rising from under the hood. From the car, I called David Delaney, service manager. He diagnosed the problem as a bad water pump. I managed to get to the restaurant, to meet my business associate .Within 15 minutes, Ernie, David's associate, walked into the restaurant, handed my keys and a loaner contract. He took my keys and the signed contract and left. I watched as a flat bed came, took, my car and Ernie and took off. That afternoon, David called to say that the water pump was replaced under warranty,no charge, AND that my car was having the entire engine compartment detailed to remove all traces of the fluids that came from the spurting of the of the water pump.Now, how much is that worth? As they as say on the TV ads for MasterCard "Priceless".!II can also mention other similar problems solved, when David and crew solved a problem, as to when a previous convertible top froze in mid-air, when I was out of the country. My wife was frantic as it was supposed to rain later that day, and the car was stuck in the driveway and could niot go back into the garage with the top up in such an awkward position. David to the rescue... He sent his master mechanic and helper to my home, and with a laptop, they fixed the car. Where can one get such superb service?I purchased my first Audi from another dealer 15 years ago, and I will not go back. Their sales and service cannot hold up against New Country.Am I biased, you bet. If David ever moves within driving distance, that is where I would go to buy, lease and service, even if it was another competing brand.Another example, when I walk into the dealership service area, I am always greeted by name by the ladies behind the desk.Larry Kaiden

rickviton

28 de mar. de 2013

If you are looking for a thoughtful, friendly salesperson to work with who will actually listen to what you are interested in and deliver the right car at the best price, I highly recommend asking for Brian at New Country Audi. My son and I had a great experience working with Brian to understand the Audi brand and the car lineup, and he was extremely responsive and very pleasant to deal with. He provided all the information necessary to make a decision clearly and on a timely basis. It was obvious that the dealership wanted our business and had given him all the discounts and tools to make it clear we were getting the best price possible. His honesty and familiarity with the cars made us feel that we had a clear understanding in a short period of time having never considered an Audi previously. Brian really delivered the right experience for us.

RBoyd

27 de mar. de 2013

I was helped by George Triant, who I must say did an absolutely tremendous job covering my needs. He was smart, courteous, interested in helping me, picked me up at the train station to pick up my car, followed up in a very timely and thorough way, and I would recommend him to anyone looking to buy a new Audi. Importantly, I felt as well like I was being treated fairly.

mike

25 de mar. de 2013

emailed them on 5 separate occasions with no responses i called them and the salesmen told me he would call me back after he checked on the car have been waiting two days for a call back

Rgutner

23 de mar. de 2013

Brian, took the time to show me the car I had inquired about and when on the rest drive even suggested we keep driving so I would be happy with the car I was considering. When it came time to pick up the car Brian showed through the car completely, and made sure I understood everything about the car. He even picked me up at my home when I realized I had no ride to the dealership to pick up the car. The day after I picked up the car the check engine light came on. I drove into the dealership and Brian took charge and made sure the service department jumped right on it to see what the problem was, he got me a loaner immediately so I would not miss an important appointment. Turns out it was a simple repair and the next day I had my car back... When the time comes for me to get another car I will definitely come see Brian again at new country audi.

chaarey

16 de mar. de 2013

Having owned an Audi years ago, which totally saved the lives of my family and I, I knew that I wanted one once again as I drive my grandson from CT to NY often. I needed to know I had that same security. Not being in the same comfortable financial position as I was then, I also knew I needed to find a decent Audi at a good price and so the search began. I came across New Country Audi and they had EXACTLY what I was looking for. So with that, I took advantage of the deal on line and sent a text message inquiring about the car. I was shocked at how quickly I received a response from Brian O'Connor, a sales rep. Within minutes we were able to schedule a meeting time and test drive of the car I was interested in. Brian was great! He explained everything that there was about the car and took me on a test drive. Being I don't like to drive cars that I don't own, he drove it around for me and then brought me to a large lot where I could try it just to get the feel for it. I had some questions and concerns because it was used and Brian assured me that everything was checked out and fine. It had a dent over the passenger wheel and he made sure that it was fixed before I would purchase the car. He knew this wasn't going to be a quick sell as I had to communicate back and forth with my husband who couldn't be there. Brian's patience with questions and answers was remarkable. We finally decided to purchase the car and the whole transactions went smoothly. Being I live in a different state, Brian made sure that all the paperwork was in order and ready to go when it was time for pick up. As I work in a busy environment, it is difficult for me to make phone calls so a lot of our communicating went on via emails. Brian ALWAYS responded back to me promptly and ALWAYS had an answer for me and if he wasn't sure, he told me he would get the answer and would get back to me. A week after the sale, my husband had a concern about the car so Brian arranged for the service dept. go take a look at it. When they couldn't seem to find the problem, Brian personally went there himself to see if he could hear the sound we were talking about. The fact that he took the time and effort to reassure me that it was nothing of concern really impressed me. His job was done... His sale was made smoothly and courteously and quickly. The fact that he still showed concern and took the time, made me on VERY satisfied customer. Though I love this car so much, I know that when I'm done with it, I will be back to get my next one. I would definitely recommend New Country Audi to a friend and most certainly would recommend Brian as a sales rep for them to see.

jmct

13 de mar. de 2013

When I purchased an Audi A6 several years ago from this dealer, I found the follow-up service to be mediocre (scheduling appointments, quality of advice, etc.) and when I decided to change vehicles after exactly one year, they offered me $29k on a car they sold to me for $51k. Again, that was exactly one year later! So the pricing is horrible. Recently I was foolish enough to call them with an inquiry. The receptionist left me on hold for several minutes three times in a row. I hung up each time and called back but the person just kept leaving me on hold, no explanation, no pick up to ask me to keep holding, just left on hold for unknown reasons - I gave up after the third extended hold time. I should thank her for reminding me why I avoid this dealership.I have a friend who has an A8 who complains about their service bitterly, similar reasons. The problem, in my opinion, is that here in Greenwich there are enough wealthy customers that this dealership can do just fine delivering good service to their favored customers and enjoy being obnoxious whenever they feel like it.

jay f

25 de feb. de 2013

Was just looking at cars to replace the lease for my wifes Lincoln. We both loved the A4 and the dealership New country. The salesman Sergei Buckley was very helpful in showing us all the ins and outs of this automobile. Next thing I know is we signed an order without any high pressure from anyone. Picked up the car within one week and we're just delighted.

Carollby

11 de feb. de 2013

I had a car that I loved, but unfortunately a tree fell on it during Hurricane Sandy. So, I began my search. I contacted many dealers online as well as visited several. I contemplated Audi, Infiniti, Lexus and Acura. I found a car that I was interested in online at New Country Audi and I called, made an appointment and went to see the car that day. Tony Burroughs answered all of my questions, was very knowledgeable, patient and friendly. I drove the car home the next day. The car is great and so was the buying experience. I will recommend Tony Burroughs and New Country Audi to my family and friends.

Ejg054

2 de feb. de 2013

From the time we walked into the dealership the experience was great. We were immedialty greeted by a professional and courteous sales person and offered coffee. This is our third Audi and the experience with New Country exceeded our previous two experiences with other Audi dealers. I would highly recommend New Country and Caswall.

obidos

31 de ene. de 2013

my experience? excellent, i lease the Audi from New Country [ex dealer "PrayAudi"] start in 1992 ,i forgot haw many, but more than fifteen and i will continuing to do ,Bruno Paresi is the gentleman that help me with the best car ,every year when i was there they impressed me with more knowledge,courtoasie,friendly approach.New Country Audi will remain my favorit place to take car

TracieHCohen

23 de ene. de 2013

My husband and I had a great experience buying our preowned, certified Audi. Our sales person, Caswall Price, knew the car and explained the features well. He seemed fair and reasonable and was not pushy at all. He gave us confidence that we were getting a quality car. He was also very accommodating about meeting at times convenient to us. Everyone else who I met at New Country Audi of Greenwich was similarly nice and helpful. This is a great dealership!

amg0245

18 de dic. de 2012

I went to the New Country Audi Dealership after walking out of the Eastchester Audi dealership. What a totally different experience. When I went to the Eastchester Audi the sales person left me sitting at his desk for nearly 45 minutes without even arranging a test drive. Finally they admitted they didn't have a 2013 Q7 for me to test drive but there was a 2012. We went out to the car and found a dead battery and the car smelled of smoke. That was the final straw and I left to head to Greenwich. What a completely different experience! From the moment you arrive at the dealership you are treated professionally, and the sales staff is very friendly. Rob introduced himself to me within minutes of arriving, soon after he had a Q7 ready for me to test drive. Every step of the process was easy, and he happily answered all questions I had. I spent approximately 2 hours at the dealership from the time I arrived to when the deal was completed. At every step Rob and the sales manager made sure I was fully informed of what the next step was. We had a lively debate on the interest rate on the loan as well as on my trade-in. Since I was trading in a fairly new car i was very concerned about the amount the car depreciated as well as the interest rates on the new loan. Rob and the sales manager never once spoke to me in a condescending way they spent an significant amount of time ensuring the numbers were something I fully understood and was happy with. At one point I called a private lender about the interest rate, and was quoted much lower than Audi Credit was offering. The sales team worked to ensure that they could get me a loan that would be closer to the rate being offered by Audi Credit. In the end I walked away after 2 hours very happy with the deal I signed. I picked up the car a few days later and everything was in order and it was a very smooth process. By far the easiest I have had. I worked with Kelly who was organized with all the paperwork and knowledgeable on the entire process. What few questions I did ask that day were quickly answered and resolved. She made it all look really easy! Unfortunately a couple days after picking up the car I had an issue with it. While most people would be upset that a car so new had an issue I was not. After the excellent experience I had with the sales team and the dealership in general I had faith everything would work out. I am happy to report after a couple of days everything was sorted and once again they handled everything in a friendly and professional manner. I would recommend this dealership to anyone looking for an Audi.

mtwigg

5 de dic. de 2012

I recently purchased a new Audi S4 from New Country Audi. George Triant was extremely helpful and very knowledgeable which made my decision to go with New Country Audi very easy. I visited one other dealership and found New Country's pricing and customer service superior which added to my decision. I will definitely recommend New Country Audi to others and will return once I am ready for my next Audi.

fcurrv11

5 de dic. de 2012

I dealt with Chad for the purchase of a new Audi. I never felt pressured or hurried into buying, as I have at previous dealerships. I have nothing but positive things to say about my experience here. Chad and New Country will definitely receive future business from me.

Yanks51

2 de dic. de 2012

I recently bought an Audi from Bruno Parisi and he was very informative, friendly and made the total experience of buying a new car so much easier. If I ever plan to get a new Audi I would absolutely give my business to Bruno Parisi again.

Sandy Shopper

30 de nov. de 2012

I was looking for a car to replace the one I lost in hurricane Sandy. New Country had a good selection of cars and made it worthwhile to travel from PA to take a look. They made the sales process very easy by starting with a fair price and taking a straightforward approach to finalizing the deal. Caswall Price and Jonathan Sveziawere especially friendly and helpful. My final impression was leaving New Country with my car and full tank of gas - nice!I would definitely recommend this dealership to others and will look to purchase from them again in the future.

rahulgupta

20 de nov. de 2012

George Triant and entire team at New country audi greenwich provided a superior customer experience in our recent Audi Q7 purchase. This was our second car from them in last 1 yr and our experience has been consitent. George is very customer centric, he has a very good knowledge of product and he takes care of customers needs at every stage of selling process. He went an extra mile to locate the right car for us and made every effort to help chose the right color & pricing and at the right price. I havent seen any audi dealership in the area who can provide such a good customer service at a right price.Kelly Anderson is again one of the best business managers I have come across in my car buying history. She goes couple of extra miles to make sure that customer needs are met and financing is very well taken care of. She is available to help 24x7 and has a very personable attitude to selling.Lastly but not least, inventory manager Dominic was very patient in trying to locate the exact car we need and advised rightly on availability of each car. He and George worked very well in tandem. Experience with sales manager of new country was also very great. I would recommend George Triant and New country audi to anybody who is looking to buy audi.

missfixit

11 de nov. de 2012

I have been working with Bruno Parisi for years and never been disappointed. He is always fair and treats me right. I always get the right vehicle and help with my service appointments. On occasion, Bruno has picked up my car for service and dropped it back to me. I would recommend New Country Audi and Bruno Parisi to all my friends.

SQUIRT069

6 de nov. de 2012

Even though i did not buy a car this last go round,(bought A8 from Bruno- MARK ) the friendliness, overall experience, price, salesmanship of my sales Caswell Price was excellent, he was very patience knowledgeable, he took time to explain the dufferent models, safety features, allwheel drive, numerous options, and when when it came time to sit down to review pricing i never felt pressured only comfortable as we dicussed colors. He made it clear if the i wanted was not in stock he would try his hardess to locate the car from another dealer, in a timely matter which was to me impressive. I am a very busy man with over 300 emails a day to answer but i felt i needed to take time to respond to your survey, Caswell is soft spoken but a GENTLEMEN

Marclor

26 de oct. de 2012

This is my second time making a purchase at this Dealership. I would highly recommend the dealership along with it's exceptional staff. In particular Audi Brand Specialist Michel Meunier should be complimented for his dedication , knopwledge, tremendous personality and professionalism. He is an outstanding asset to your company and is truly the best "down to earth" guy I have ever dealt with when it comes to car sales/leasing. I will say it was like dealing with family through the whole process. Michele thanks again for your assistance and I look forward to working with you again.

JeromeV2

25 de oct. de 2012

I leased a new Audi from New Country this past March and Chad was an absolute pleasure to work with. He made the process seamless and enjoyable, even checking in on his day off to ensure I was happy with everything along the way. It was like dealing with a friend. I would recommend New Country to anybody looking for a new car, and would definitely have them see Chad.

rmorg

25 de oct. de 2012

My family has purchased two vehicles from Chad in the last 12 months and we have had nothing less than an amazing experience buying. I would definitely purchase another Audi and would not look to do so with anyone other than Chad at New Country.

ryemcc04

25 de oct. de 2012

The service was respectful, attentive and accommodating to what I was looking for. I was able to get the car I wanted at the price I wanted. To me, that is really all you can ask for when buying a new car.S4 kids act like you know.

1stgsxr06

25 de oct. de 2012

Working with Chad was a great pleasure. He made my lease return and purchase as easy as possible for me. He support staff also shared Chad's willingness to make this transaction as easy as possible. Good work all around.

jo.fucci

25 de oct. de 2012

Chad is very professional, knowledgable, and easy to work with. Would recommend him to anyone! He took the time to explain to me all the different features of the car that I bought from him! Love my Audi...Thanks to Chad who found me exactly what I wanted! :)

LPM428

25 de oct. de 2012

When I was looking to trade in my current car for a new Audi, I knew exactly where I should go. New Country of Greenwich has the most experienced and professional sales people around. I also received superior customer service throughout the purchasing process. The prices were extremely competitive, and I got a great deal on my Q-7!!

ktnass

25 de oct. de 2012

I leased a new Audi from New Country this past summer. Chad was very friendly and helpful with answering all of my questions and able to get me the best price for my car. He did not pressure me at all like other dealerships. I will definitely recommend New Country to friends/family and have them deal with Chad.

MichaelFranco

25 de oct. de 2012

I was very pleased with the service provided by your sales associate Chad Young. He was very detailed in explaining the performance of the car, options, and pricing. I would highly recommend your dealership to friends and family.

cmcdonald8888

24 de oct. de 2012

George spent a considerable amount of time with me evaluating options and prices. I never felt pressure, and felt his knowledge of the product was thorough. Very happy with my experience with my purchase. I recommend the dealer as well as George.

diana143

24 de oct. de 2012

I had been with Acura for 10 years and was apprehensive to move out of my comfort zone. I called Greenwich Audi and spoke with salesman Chad Young. We discussed what my concerns were and what I really was looking for in a vehicle. We test drove the A4 and Chad thoroughly explained all the features to help me compare and contrast both brands, to help ease my decision. By the end of our test drive, I felt confident and happy in executing a decision. Chad was kind, knowledgeable and patient. I would definitely visit again.

kwalicki

13 de oct. de 2012

I was in the market for a new car after mine was declared a total loss. I was looking at many different cars. I tried the 2013 Audi A4. Frank explained the car and went with me for a nice long test drive (probably close to 30 mins) and went over options and pricing. Since I didn't like the automatic transmission, I tried others vehicles and thought that I settled on a BMW 3 series. However, before I pulled a trigger I saw an Audi 6spd at New Country Audi, so I called them. Again, I worked with Frank (after initially telling him I wasn't interested). Frank was super helpful (this was a CPO car). Frank came down on price and financing rate and was easy to work during the entire process. He also made himself available on his day-off to get the deal done by my requested delivery date, which I really appreciated. I cannot comment on the service department yet, but sales have been very helpful, thoughtful and flexible. The delivery process was seamless. My car looks great, Frank took care of all the DMV work and made the whole thing a breeze. Thanks, Frank.

Shireen Shen

7 de oct. de 2012

After visiting multiple Audi dealers, New Country Audi of Greenwich Town Audi proved to be the best choice. I went shopping for my first Audi and am extremely satisfied. Frank Omidi is very professional and will put you in the right direction. He made a very stressful and tedious process easy and seamless. I would high recommend buying a car from Frank Omidi.

mike_tchk

27 de jul. de 2012

I have using the service department of the New Country Audi for years, since it's very conveniently located for me and there are very few alternatives available. However the service is just beyond bad. They can tell you they fixed and tested, and after you get the car you see the problem right where it was. They can simply forget about your car. They can forget to assemble it back properly... I could go on and on. When you speak with them, they would apologize and promise to make it all up... And the next time the same story repeats again and again.

6th Audi not my last

24 de jun. de 2012

Just took delivery of my 6th Audi, my third from New Country. My sales rep, Simon Krause, was a star! He was very knowledgeable about the A8 including the coming changes in the 2013 model. The transaction was extremely smooth and efficient and I will continue to do business with them in the future.

John409

12 de jun. de 2012

I am the owner of more than one Audi and all I can say is that I never have had good experience with New County Audi for any service job, repair or warranty issue on my cars. I think monkeys can be trained to do a better job than the 'trained auto technicians' they have working there. Not only do they do sloppy work, they charge an arm and a leg for it as well!

sturco

29 de abr. de 2012

I have leased 5 cars from New Country - three A4s and two Q7s. Over those ten years, I have consistently been pleased by New Country's level of service and professionality. As a testament to that, when I moved from Greenwich, CT to Boston, MA, I stayed with New Country when leasing my last two cars. I did so because when I considered using a local Boston dealer I quickly saw the difference between my New Country experience and that with this other dealer. In sum, New Country employees (both sales and service) were more responsive, friendly, and (most importantly) knowledgable about Audi products. Also, when I experienced a manufacturing issue with an A4 several years ago, New Country (and Audi for that matter) were excellent in helping me navigate and eventually solve this issue. Both New Country and Audi turned what could have been a negative customer experience into an experience that increased my loyalty to the brand. My family and I will continue to drive Audis, and use New Country, for many years to come.

Kevinmcgann

26 de mar. de 2012

Went in November for service and to fix a track issue with convertible. Work was performed and paid for, once the nice weather came we took the top down and the track was in the same condition as when it was dropped off. Called the dealership to be told that they would not stand behind the work they provided and they would charge an additional $650 plus labor to fix the problem that was already paid for

frankc11

13 de dic. de 2011

Dave Delaney the service manger was very unprofessional. I was working with a girl, i think her name is Tosie, and she did not have a clue on how to understand my complaint. I was recommned by a freind "jeff" who says New Country and David are the best. Well they are not. All they care about is how much money they can take from you.Iwould never, ever recommned this dealership!!

BFisher244

14 de jul. de 2011

6/12/2011 I've written this up so that anyone googling for a review of an experience at New Country Audi of Greenwich can get the real lowdown. This is not an opinion piece but rather a statement of all the facts.Here's what happened to my 2001 Audi S4 in June of 2011.My Audi S4 had just hit 80k miles, and was due for servicing. There was a factory recall so I decided to take it to the dealership instead of to a local independent mechanic.I made an appointment for 2 weeks in the future on a friday morning at 7:30am. I decided to drop the car off the night before so that there was no risk of my car arriving after the scheduled time. On friday I didint hear anything from them until 3pm in the afternoon stating they overbooked and would not be able to get to my car. I asked them how long it would take them to finish and they said they wouldnt be able to get to it before monday at the earliest. This is some very poor planning but i figured i'd give them the benefit of the doubt. I asked if it was ok if i picked up the car tommorrow (ie saturday) and they said it was fine.I went there saturday at 12:30 and spoke with the receptionist. She was quite nice and rescheuled me to a date in which I could actually get a loaner this time. I was fine with this. I'm pretty sympathetic and understand that these things happen. The next part is where I lost my compassion.They called down for my car, and I waited about a half hour before they came back and saif they couldnt find my car!!!! I walked the whole facility with them and they couldnt find it. We ended up calling the police and filing a police report. They had no loaners so I had to get a ride home from my wife.I spent all of saturday and sunday worrying about my car. I was freaking out because that car was my baby! Her and I have been together for years!On monday the service manager calls me up to tell me they found my car. They "accidently" sent it to their local body shop in port chester. Apparently there was an indentical year and color S4 which should have gone to the shop instead of mine.I told them that since my car was already there to give me a loaner and do the work on my car. I went by monday afternoon and picked up a loaner whicle my S4 remained with them. I told them I expect to be properly compensated for this screw up.I get a call the next day stating that I needed $8000 worth of work. What a ridiculous estimate! The book value on the car is $10k. Now I do realize that a car at this age/mileage has some work on the horizon. For instance part of the quote was to replace the timing belt. That's fine and to be expected. Instead of adding a replacement of the water pump to this estimate it was an additional piece of work with considerable time estimated against it. There were also estimates for upper control arm, lower control arm, etc. Pieces that should be grouped together but they didin't.Long story short...they should have offered some proper compensation for their major screw up, but instead they offered nothing. All I got was a loaner for a few days. I told them that with 8k worth of work on a 10k car that I would consider getting a newer one. (I was still giving them the benefit of the doubt here). They called me back 2 days later to say that since they knew about all that was wrong with my car they would offer me $3500 as a trade in !!!!!!! That was the final straw. How insulting is that?!?!?!?!? Don't do me any favors! I told them to just change my oid at their expense and give me my car back! I'm done with them!I took the car to an independent mechanic who verified everything they said needed to be replaced, however the cost was SIGNIFICANTLY lower. I'm not just talking about the hourly rate but mainly the cost of the parts AND the number of estimated hours. They could have offered to replace the components for me at dealer's cost. They could have offered to cut me some deal on the work! They could have offered a great tradein and a great deal on a new car. They did nothing to smooth over the situation.I had been considering replacing her with a newer car since I don't want to be bothered with massive upcoming repair bills and parts replacement (will also need new tires, new brakes, etc soon). If they treated me right I would have bought a new Audi S4...but they didin't!I'm putting down a deposit on a new BMW this week!I hope anyone googling for a review of their dealership finds this information. I highly advise you to go to Audi of Fairfield, Danbury, or anywhere else instead of New Country Audi of Greenwich.