alma.hicks

21 de nov. de 2016

I had a great experience at the Newark Toyotaworld service area. I forgot the name of the guy who helped me but he was truly exceptional. I had a 1:00 appointment on November 18, 2016 for an oil change so please make sure he gets credit because he deserves it.

minimom10

21 de nov. de 2016

We have been with Newark toyota world for some 15-20 years. We have never had any problems. They have kept both our Toyota's running in tip-top shape.

rivera0204

19 de nov. de 2016

This is my third time coming because of the friendly staff and quick service and I love you are having a therapist to provide 15 minutes free of charge massage but it was so much going on when I visited last time the 17th of November first Mark said one price to me over the phone in which I had to get my money together in which I had to do it all together but it only applied to Toyota on route 13th then I got there and I waited on car no one came I guess I had to go in last time in May someone approached my car right away then I go in and William provided me w another prize all together saying to me Mark had given me the wrong prized for my service I'm happy I paid less but why not getting it right from the beginning sometimes I wonder if for what I paid I got my service it shouldn't be so confusing then William called up and told someone to get my recording from that day saying to me I confused Mark because My called was over 40 minutes long what should that matter anyway? Then Williams had to leave for the day then he left me w this person so I can paid then they talk to West and he was my best service he coordinated my phone w my car because I had a switch phones and he did a magnificent job took his time and his job very profesional he may my day even better or beside therapist. Can you just be less confusing next time? Do not be questioning us to why I took 40+ minutes to make my appt then I did asked to talked to Mark saying he was on lunch time and when I asked for him again no that he cannot come downstairs why when I asked William had said to me when he would returned from lunch he would talked to me and it came out not to be true this was too much running around. I think time was ok 1:45 minutes. To me it was not as busy as last time in May. If someone read this call me I need to talk to a supervisor.

TheR3dDwarf

18 de nov. de 2016

Wow- what a great experience I had working with both the dealership and service department of Newark ToyotaWorld!!!!!My wife had an emergency issue with her 10 year old vehicle and we were forced to limp her car off the highway and into the service dept. Completely booked with appointments, it would be impossible for the car to be diagnosed that day.. Jamar in the service department went out of his way to make sure that we were taken care of- he set us up for an appointment first thing the next day and made sure we were provided a rental car so we could get home. After inspection the vehicle problems Jamar was honest and up front about what was needed to return our car to safe working order again. Due to the age of the car and the number of things we needed repairing- we decided to see what might be done on the sales side of the house.Jamar reached out and put us into contact with our VERY helpful and friendly salesman Chris. After arriving at the dealership that evening we were met by Chris who worked with us to see what options we had with our situation. With 0 pressures at all we were able to make the decision to purchase a new vehicle at an amazingly good price (0% finance & rebates!!) and all incurred costs with our disabled vehicle were absorbed. Chris helped us with ease in choosing which vehicle was best for us based on what features/requirements we had.From start-to-finish, in both Service and Sales, we were truly taken care of like family by the Newark ToyotaWorld team. I cannot give enough praise to these locations and their employees and highly recommend doing business with them!!!!

bigby8

16 de nov. de 2016

Bill Chaffee and all the staff are expert and helpful. Love the experience. The place makes you feel like home. Having a manicure is so much fun.

chocodilet

16 de nov. de 2016

My assistant service manager Dacia was great. She explained every thing to me. She also explained the recall on my car and ordered what was needed.

jadenwyatt

16 de nov. de 2016

The Asst. Mgrs. are very slow (Dasia Letts, in particular), unattentive to customer needs and unapologetic for the poor service. I will not return to Newark Toyota World and it's a shame b/c I've been a customer since 2004.

Robert

16 de nov. de 2016

Dropped off the car, Cheryl took personal care of my needs. I was in and out. Loaner was readyfor me. Service was done. Checking out was simple. They washed my car for me. Very happy.

Lisa R

15 de nov. de 2016

It was a great experience. Chris was the absolute best to work with. He was very pleasant and helpful. I would and have recommended him to anyone looking to purchase a vehicle.

newshamm2016

15 de nov. de 2016

Newark Toyota has a reputation for having quality vehicles at fair prices. Our sales person was helpful and knowledgeable. Negotiations were simple and straightforward. We got a car that we love for a fair price - couldn't be happier.

gkemmerlin

15 de nov. de 2016

I had a last minute brake emergency---They were able to squeeze me in the service department at 4;00pm on Monday (it was an extremely busy day for the service department---They were created and fixed my brakes in a timely manner.

Reds1

15 de nov. de 2016

We shopped extensively for our new Toyota Prius Touring Four and had specific requirements. We ended up buying from Newark Toyota World which is not our home state.Jeff Turner stepped up to the plate.: He was very knowledgeable and great to do business with. We got the deal that we could afford and the car that we wanted. The young lady in the Accessories Dept., who went out of her way to get, and help fit, the rubber cargo mat for us, but whose name we can't recall, was also tremendously helpful and friendly. Dave in Finance was also very friendly and extremely efficient - he made it less painful to pay out all that money! We would most certainly recommend this company and their staff.And, even better, we LOVE our new Hypersonic Red, 60+ miles per gallon, Toyota Prius.

Gary

14 de nov. de 2016

Made adjustments to parking brake, works excellent now, but I would have thought that would have been adjusted when they put new rear rotors and pads on my last visit. Works great no though. Disappointed in the cost estimate of over $400 to replace an antenna, even with having to "route the wire back to the radio". Other car audio places charge $100 plus parts.

dar8186

13 de nov. de 2016

Very friendly. I came on veterans day not realizing how busy. It would be. Should have scheduled another day. Should remind customers and provide time estimate at time of scedulung. Nice waiting room. Price is alttle high.

jjenkins52

11 de nov. de 2016

In and out in less than 45. The waiting area is nice and my car came back clean. One of the biggest reasons for choosing Toyota.

rgudi2

11 de nov. de 2016

The engine malfunction indicator (MIL) show up now and then. I am not satisfactory with service and explanations. I firmly believe that the check engine lamp issue showing up spuriously. Thanks for scanning the codes and resetting MIL free of cost.Informatively, I noticed some burning wire while while taking my car home. Not sure how much serious at this time.Thank you and regards,

sarahleec18

11 de nov. de 2016

My first experience at Newark Toyota World for routine maintenance on my Prius C plus a flat tire. Intake was quick and very pleasant. There was a nice roomy waiting area with computer chargers, drinks, and TV (morning bagels were already gone by my afternoon appointment). The tech was able to patch my tire for only $37, and routine maintenance was completed quickly. I am taking my other Toyota in tomorrow, and will definitely use their services every time!

SudheerNeeru

10 de nov. de 2016

I am very happy to buy my first car in Newark Toyota world. The price and the overall experience is very good in the showroom. The sales person Mark Truong is very helpful and friendly, he helped me a lot in buying the car. The Manager of the showroom is very good. She explained every single point with patience. Me and my wife are really very happy to buy our car in this showroom. Overall we have very good experience and it's is 100% recommended for every one....

mfmetcalf

10 de nov. de 2016

Good service, friendly and professional, completing the work properly. The staff other than the service representative were equally friendly and helpful and made my visit a pleasant one.

wesiv

10 de nov. de 2016

My service was scheduled for 7 a.m. and they also applied a technical service software that resolved a Bluetooth phone connectivity issue. I had not reported the Bluetooth issue prior to showing up for the scheduled maintenance service but they took care of it!

Madeline

10 de nov. de 2016

This was an unexpected need for service on my way to work. I pulled in, they were attentive, pleasant and professional. Shortly after I was shuttled to work, Bill Chaffee called and left me a message that it wasn't anything major. Bill is easy to work with and I feel he cares about he service he's providing and whether or not I will be happy when it's completed. Can't ask for better than that.

bigtaters1

10 de nov. de 2016

I called 1 week in advance for an appointment. When I arrived for the appointment on 11/9/16, I was told I was not on the schedule. I had to wait a little longer because of this error on your part.

gseymour0

10 de nov. de 2016

Very timely. Excellent sitting area. Kept me informed about timing of events. I would go back to this service area again because of my experience.

bill42

10 de nov. de 2016

I have always had good service at this location and have been taking the same car there for 10+ years. This time felt a little different though. I went in for a their basic service of oil change and tire rotation plus fluids check this time. Unfortunately, what I though would be 45-60 minutes turned into 90 minutes for no explicit reason. Very frustrated that what seems like a straightforward service event went on for so long. And all this when I reserved the first appointment of the day.

sandra.ferguson8

10 de nov. de 2016

Stopped in without an appointment because the check engine light popped on while I was out. Service area was very busy so I was offered a rental. Later received a phone call telling me exactly what the problem was. Also told I needed tires, which I knew was coming up. Everyone was very helpful and professional helping me understand the repair. I appreciated the advice Jason gave me on which tires to choose. Jason communicated with me throughout the entire process.

BRAUGHTON47

9 de nov. de 2016

This is the fourth Toyota. That I bought here over the past sixteen years and always had great service! This is why I keep coming back!

mschlee3

9 de nov. de 2016

Very professional team and great communication troughout the entire process. Fast turn around of vehicle too. All issue were fixed and my highlander rides likes it is new again! I am very please with the service I received from Jason and Adam!

mc

9 de nov. de 2016

Service manager helped understand repair needed to fix broken part. Driver side mirror was fixed and car looked new again. Nice place to hang out while car is being repaired.

tdelia9923

9 de nov. de 2016

It was a good experience. Free service. Friendly people. Work done correctly. Was a bit of long wait, about 90 minutes. But waiting room was fine.

CSMENOZZI

9 de nov. de 2016

I waited 2 hours for an oil change because the technician that was working on my car left the premises!They did not inform me until I checked in with them at 90 minutes. They said they forgot. it was a 7:45 a.m. Appointment. How many people get there that early. They should drink some of their own coffee!Wait a minute...they only have powdered creamer:(

ggerety

8 de nov. de 2016

I always take my car to Newark Toyota for service. The few times I have not (for oil change at an oil change chain), I have been disappointed. My car is a 2007 Scion TC with over 135,000 miles. I ascribe the car's longevity to good manufacture and equally good service.

mhooybe5

8 de nov. de 2016

I stopped at Newark Toyota on my way home with my VW GTI after I was told earlier that the turbo had been busted and the repair was going to cost me more than the car was worth.Although I stopped to review the available options to replace my GTI, I ended up acquiring a new Toyota Avalon Touring, following the expert advise from Adam, my assigned Toyota sales rep.The process of acquiring my new ride was a very smooth experience and Adam went out of his way to assure i got the preferred color and ditto the interior. I believe i got a fair bargain as a trade-in value for my GTI ... and most importantly, i'm extremely happy with my smooth new ride.

atursi40

8 de nov. de 2016

Overall, I generally have had a good experience at Newark Toyota World. However, during a visit on 9/2/16, the brake inspection indicated that I had 4 to 5 mm brake lining in the front and 4 mm for the read brakes. The most recent break check on 11/4/16 showed I had 9 mm brake lining in the front and 4 mm in the rear. The discrepancy for the front brakes is troubling as I have not changed front breaks in the interim. I am inclined to believe the results from 9/2/16 as my front breaks are almost 3 years old. I called D. McKie and left a message about this on 11/7/16 but have not had a return call. I would like Newark Toyota Service to follow up on this matter as breaks are a safety issue.

SROSSELL19

8 de nov. de 2016

We bought two new Toyotas last weekend. I was very pleased with the professionalism of our sales person. He was very knowlegeable, offered many options and was respectful of our time constraints. Everyone in the showroom was friendly and helpful. I wasn't planning on buying the second car but the deals that were available made sense so no regrets! I worked for over 45 years in the customer service department with Dupont. I appreciate quality customer service when I see it. And Toyota has top notch customer service.

brucevankleeck

8 de nov. de 2016

Took my 2016 4Runner in for routine service. Jason was my service advisor and couldn't have been nicer! He introduced me to text messages instead of voice mail to communicate. It made the whole experience that much more efficient. I wanted door edge guards put on but had some questions. He got back to me promptly and had them put on by the time I picked up my car at the end of the day. Thanks Jason!Also-cudos to the shuttle service. Makes servicing my vehicles a breeze! A big shout out to Charlie! Always prompt and polite! Great job Toyota Service!

scobley3

7 de nov. de 2016

The tire pressure monitor came on.. Sunday afternoon at 2:30 in the afternoon I checked my tires and I saw a screw in my tire I called to make an appointment to bring my car in but I was told I could bring it right over. I was shocked that they would get me in that day and they were closing at 4:00. We brought the car in and I was out within and hour. Exceptional service!

Rohit

7 de nov. de 2016

Service was good needs more communication between the customers as they missed during the routine service maintenance. Hope they improve on this. Overall was good!

tfm13

7 de nov. de 2016

I brought my 2016 Toyota RAV4 in for its 5000 mile inspection on November 5th 2016. As I pulled into the Service Center I was met by one of their associates names Christine. She asked me if it was my first visit with this car and told me what was going to be checked and how long it would take. She walked me over to the large waiting area and I sat, watched TV and helped myself to the complimentary drinks that they provide. I read my kindle for an hour and she reappeared and told me my car was done. She went over the sheet that she gave me of their inspection and showed me where my car was. My car was washed and waiting in their parking area. God that was easy.

ovj100atgmail.com

7 de nov. de 2016

I always have great service from toyota. I come in and get great service at a reasonable price. My car has been serviced there from the start.

sobilie

7 de nov. de 2016

Every time I come in for service, your people recommend a whole lot of crap and what I really want done is never attended to.

edwardhland

7 de nov. de 2016

My daughter took my car in for oil change and tire rotation and was talked into additional services that cost more than $300. Don't like this up selling when the additional items were not required, the reason I started with this dealership is that they did not do this previously, I left a dealership that was very aggressive in up selling. I own three Toyotas that I service and will certainly be more careful in the future

dskessler73

7 de nov. de 2016

Henry Oswald and the staff in the Service Department are AWESOME! Polite, professional and extremely accommodating. They consistently go the extra mile to get you in and out quickly. It's worth the 80 miles I travel to have my car serviced there.

fbouck

6 de nov. de 2016

I have been a customer since 2003 and have never had to complain on service at this Toyota service centerI would recommend this center to any one.

Sgeorge

6 de nov. de 2016

My experience this time was a bit unusual with this company. I went to drop off my vehicle for an oil change and a recall on my rear seatbelts... The person who greeted me was said that he was new and to bear with him while he was figuring out the computer. No sweat, happens, not a big deal. I told him the things that needed to be done and asked specifically about the recall item and if I needed to take the carseats out of the rear. He said No, the tech will do it if it is necessary... however they would not reinstall them. No problem... I went to pick up the vehicle, was helped by the same gentleman. I paid for the service,and waited around for about 15 minutes for the car to be pulled around. They brought out the wrong car. The gentleman said that he must have been dyslexic when giving the tech the #, and then got my keys and escorted me to my car in the lot. He mentioned filling out a survey about my experience multiple times ... I said no problem... After I got into my car, I noticed that the carseats had not been touched. I then started to look at my receipt, noticed that nothing was mentioned. I pulled around and went inside. They confirmed what I suspected, that the recall wasn't even done. They asked if I would stay and they could get it done in about 15 minutes, however I needed to leave to pick up my twins at school. I was re-scheduled for the following week at 8:30 am. I figured that it shouldn't take that long since I had an appointment and because of their previous error. Wrong... I was there for over an hour waiting, and when I finally asked when my car would be ready, I was told that the tech was just now working on it.... another 45 minutes later, and I received my vehicle... Seriously.... at least 1 hour and 45 minutes for what I was told would take about 15 minutes the week before. NOT HAPPY.

folakintan

6 de nov. de 2016

Great working with ChrisPleasant overall experience Chris,wax extremely professional and courteousI will refer my friendsfriends and famikyPlea sant place to do businesd

shafi

4 de nov. de 2016

Bill is always very friendly, listens to your concerns and makes every effort to resolve them.I very much appreciate this and would recommend this service center.

rhend2061

4 de nov. de 2016

When we went back to pick up our highlander it was dirty and had to be sent back to detail,saleman never checked before delivery.

theslicers

4 de nov. de 2016

Jamar was wonderful and very helpful. Also your shuttle service needs to be commended since it seems like the wait is shorter when you can have a meal.

sandibutts

4 de nov. de 2016

I appreciate that my dealership greets me pleasantly and makes sure I am informed about what's going on with my vehicle. Everyone is extremely courteous.

awCrunk

3 de nov. de 2016

I bought a 2008 Prius here at Newark Toyotaworld and put 381,000 miles on it... so I felt that it was time to get a replacement.

Jackshankie

3 de nov. de 2016

Very nice. no pressure, nice staff to work with. Our salesman David Walmsley went over our new 2017 Rav4 explaining everything to us. Hook up my cell phone. Customer Service was excellent all the way to the fiance department. will buy our next vehicle at Newark Toyota.

warriorteacherlife

3 de nov. de 2016

I'm new to the Newark Delaware area so I wasn't sure what to expect. Well it was refreshing to receive quick, personalized, thorough service; far from the horror stories you hear in some service centers. My service person Jason was courteous, genuine, and made me feel welcomed from the start! My service was even completed quicker than estimated! My family has many thing to attend to as we transition to Newark DE. I'm glad getting top notch service for our Sienna won't be one them!

sfeltman48

3 de nov. de 2016

My appointment was at 9;00 AM and I was finished by 9:45. I was able to use the coupon that was emailed to me from Newark Toyota.

ASTAGLIANOSR

3 de nov. de 2016

Always provide fast, friendly, professional service. Bill Chaffee is always focused on and committed to provide the best service experience possible. We have been buying our cars asevicing them here since 1990.

pkbaba

2 de nov. de 2016

Toyota Service Center is one of the best. I have been going to them since 1985. They have always been courteous. The service provided is exemplary. Keep up the great work.PS: Weneed more people like Bill Chaffee.

kbchas

2 de nov. de 2016

I was greeted, the shop was clean and they asked me what service I needed. I was in and out in no time. Before leaving Ken mentioned some items of concern to for my next service. He also asked if I would like to schedule my next appointment, I declined for the moment. I informed him I would check my date book and let him know in the future.

dwtrus

1 de nov. de 2016

A 12-month old tire was losing air. Dropped in without an appointment and the service folks took great care to check the tire for leaks. Tire was fine; problem was a faulty stem valve. Was able to get in and out in a short time and Toyota fixed the problem with no charge. GREAT customer service.

gigi909

1 de nov. de 2016

Same as above. I've said my review previously on two other resent visits to Toyota I do have a relationship with another family friend mehcanic, not associated with a dealership, but since purchasing this car have been coming to you service center. please do not ask me again

nonna125

1 de nov. de 2016

Over my more than six year long relationship I have always experienced great service and friendly staff.This visit was as expected - excellent once again!

mdillard1961

1 de nov. de 2016

Excellent customer service before I get out of my car until I am finished and get back in; very friendly, polite, knowledgeable and fast. I was in and out in 30 minutes.

renee0

1 de nov. de 2016

I only went to the dealership because this was a recall. I stopped going some time ago because every visit I was offered many expensive repairs over and above what I requested and they were often found to be unnecessary. I was told a couple of years ago I had an oil leak. I said no to the expensive repair and now years later I still have no issues. This visit was no different. I was told I needed $1000 worth of repairs including radiator work. I said no and took to another repair shop I trust. They indicated there is nothing wrong with the car other than needing new hoses which is obviously significantly less than $1000! I even received 2 separate calls from Toyota trying to talk me into these unnecessary repairs. It's really unethical.

debra5428

31 de oct. de 2016

Easy scheduling for my recall. While I was there, Cheryl mentioned that I was due for my maintenance and that it would not take any extra time. Maintenance was completed well before previously agreed time. Everyone was so friendly and nice. Thank you.

BLUE.PHROG

31 de oct. de 2016

I called at 7 that my headlight was out. "Come on down..." Good coffee, good doughnut, efficient (are we still allowed to say "cute"?) young woman gave the best care - and her business card proves you guys are treating women well - another plus! Only problem was that you got done by 8:00 (early) and I didn't have my second doughnut, so you owe me... :) Yeah, use my name... Bob Lillich - 77 and proud! And only 2 Toyotas have kept me well from 2000 until now. But I digress...

RDG101

31 de oct. de 2016

This is an excellent service center. I have never had a bad experience with any of the service writers or the service manager or the technicians. Between my daughter and I we own 3 Toyota's that we service here. Jamar the service manager is excellent. They do whatever they need to do to make things right. Always pleasant and professional.

wburke56

31 de oct. de 2016

The service writer was very helpful and thorough. The mechanic was very quick and got the job done.thank you very much. colorblind so i can not see what is in reed.

markahner

31 de oct. de 2016

Awesome service. Prices were OK. Jamar and the service guys were great and pleasant to deal with. Kept me informed the whole time I was waiting.

Naresh

31 de oct. de 2016

Hi,Newark Toyota world service center is near by Newark.i See Good response from Employees. and work done in less time. I recommend this service center.

marlonphotos

30 de oct. de 2016

I experienced any issue with the after-market security system... remote required reprogramming. Unfortunately, I do not recall the service person name who assist me.

berthacline2006

30 de oct. de 2016

I have always received the best care and service for the 16 yrs I have own Toyota from corolla to the camry great cars and great service department.

Njl3

30 de oct. de 2016

I had a bad experience at NuCar trying to buy a silverado. The price advertised was not the price I was offered in house. It was 3k higher. The moment I walked in I was not welcomed well. So I left and will NOT be back. I then went to Toyota World and was greeted very warmly. I felt like they actually wanted my business. I was given a more then far deal on my trade and the 2017 Tundra I was there to see. The price on the Internet was the price in house. I LOVE MY NEW TRUCK!! Thank you Newark Toyota World!

anjohnson567

29 de oct. de 2016

The assistant managers, Jeffrey, Jacob and the manager were extremely helpful. They are patient with customers and exceptionally patient with seniors. Thanks huys for an exceptional experience.

reneerobi

29 de oct. de 2016

Friendly and courteous service. Provided and estimated time of completion which was very helpful. Service rep detailed worked to be performed and provided an accurate estimate of cost.

marysavona

28 de oct. de 2016

Have been coming to Newark Toyota World since I moved to Delaware in 1987. We have always had Toyota's and they have always serviced my cars even the old ones.

Papajoe

28 de oct. de 2016

I have used this dealership for years. They are tops in quality, safety, and service. which are my three priories. I would highly recommend them to anyone.

jerry_holt

27 de oct. de 2016

The service personnel explained what would be done very clearly and thoroughly. They explained options for dealing with the air conditioning. The work was done in a reasonable time.

MLTAYLOR709

27 de oct. de 2016

Service staff was extremely pleasant, efficient and hospitable. I requested Jimmy. I will return again and again. Service area was comfortable and refreshments and TV were available.

Me Tomacina

26 de oct. de 2016

Really need a car and I'm so happy that I was recommended to go there it was the best experience ever wonderful people. Happy with everything

kathy19470

26 de oct. de 2016

Our Toyota service center (Newark Toyota World) does a good job. We were able to sit and relax in the waiting area and have a beverage. Our Asst. Service Manager, Dacia Letts, did a good job of keeping us informed about how long our car would take to be completed. Even though we only had 17,787 miles on the car, this was our "final" free service on our vehicle (20,000 mile checkup).

matt.fallis

26 de oct. de 2016

I have been to the service area on two occasions within the past few weeks. One time for my 5,000 service and yesterday for a tire light that had come on. On each occasion, I was welcomed and treated courteously and professionally. The service and the hours of operation, seven days a week, is a major plus for me. Last evening I did not have an appointment but I was welcomed and my tire light notice was fixed in minutes. I am most impressed with the professional and courteous manner that they treat me and all customers that I see in there. Thank you for your excellent service and the way you treat your customers.

deklop1

26 de oct. de 2016

Very good time management, and repair work, very nice and helpful personnel that offered assistance and other options. They even asked if I was interested in planning my next service date and time.. .

abben69

26 de oct. de 2016

I am very I in satisfied with service deoartment. I drop my car off at 7:15 for 8:15 appt and they know it needs to be completed by 2:00. It's a oil change and tire rotation. Car is not done upon arrival. Now have only 25 pounds of pressure in all tires and light on!! This should not happen. Last time I was I. Same thing happened.. Don't think I will be returning .....

BLUEROX

25 de oct. de 2016

Wes is absolutely the best!! He recognized me and did everything I asked. Usually when I bring the car in for service I ask that the headlights be left in the "auto" position. I think every time my request is not honored. But, not this time. The headlights were left in the "auto" position, my car was washed, the price was as quoted and the time I waited was as promised. I've always had a wonderful experience when Wes is the person who is responsible.

Fazant10

25 de oct. de 2016

I bought a new Toyota Camry at Newark Toyota World 6- months ago and recently brought it to the service department for my 6- month service. Wow, what great service. I have never experienced such great service in my life. I have bought many new cars in my lifetime and so have been to many service departments but not nearly as good as Newark Toyota World . They are by far the very best.

Michelle chestnut

25 de oct. de 2016

Always great working with Cris, always helpful and tries his best to get me the best deal and the car I want, would highly recommend him to any of my friends

DANDMGASKINS

25 de oct. de 2016

Blue tooth phone not working in our Yaris but continued to work in our other cars. After technician checked and confirmed our phone would not work in the Yaris, without any hassle, he ordered a new radio and within three days it arrived and was installed in the next day. Service and service staff was and is outstanding.Thanks Toyota.Dr. Mae Gaskins

kachenchi

24 de oct. de 2016

Any time I book an appointment for service for my vehicles,I always get a detailed information on what has been done,what needs attention in the near future,and as such I can use the vehicles without any anxiety that something may go wrong.

cjbell0

24 de oct. de 2016

The dealership was very helpful and explained everything that was going on with my car, even washed it! They help me understand any potential problems that might happen as well

mrf630

24 de oct. de 2016

Toyotaworld has terrific sales people, good Toyotacare program, great service area and nice perks. I like the 2 year Toyota care . Great place. I can't wait for April.

fehfogam

24 de oct. de 2016

Chris Delpeche was really awesome!! He really helped me in terms of finding what is best for me to do in my current situation. I never would of that that leasing was an option, but it is really beneficial because I am covered for oil change and other things. I pretty much just pay what I have to every month and not have to worry about anything. I know I made a great choice in terms of the car and plan on keeping it for a long time. It was a great pleasure working with him. He never made me feel like he was not trust-worthy and also answered all of my questions to his best ability.

Samzim7

24 de oct. de 2016

Eric Maddison helped me find my perfect car. I love it so much. He was very informative and helpful. Everyone should go see him he's the best.

cdwatson38

24 de oct. de 2016

Great service experience did not have a long wait went over everything that was done and washed car after service. Added bonus a coupon for a donuts.

george15

22 de oct. de 2016

AJ has been amazing to work with. He even followed up to make sure we figured out everything with the car. Everything worked out and resulted in a very happy wife with her new minivan. You know what they say. Happy wife, happy life. Thank you AJ.

Usha Saran

22 de oct. de 2016

I am very pleased with my experience at Toyota World service center. The staff addressed my concern promptly and did the job efficiently. I would highly recommend this service center.

eamsc120

22 de oct. de 2016

Initial buying experience was fine. When I returned to pick up my car and complete my paperwork is when things went down hill. I had completed all my financing and needed only to hand the finance manager a check, yet a waited two hours (on a week night) before I could get in to see him. Once I got into the office I singed and completed my paperwork in less than 5 minutes. During my wait, I inspected my car. They promise to fill a few small chips on the car that were caused from rocks and debris..the finished product looked like a three year old had pained over it...disappointing to say the least as the car is a gift. The worst moment came when i discovered a large dent in the roof that was not there when I purchased the car. The sales person was unsure what to do but confirmed it was nit there earlier. Someone had dropped something on the roof and di nothing to try to fix it. When we pulled the manager aside to look at it, he was bothered that I was pointing it out. His solution was to fill it, using the same low grade solution they used on the other touch up spots. I asked why was I now paying the same amount for a car with damage that was not there before...his only answer was that he would give me my deposit and I could go find another car. Terrible customer service and bad experience all the way around although the sales person was friendly and helpful.

sue

22 de oct. de 2016

Great experience. Cheryl got my service started and made sure that my vehicle got washed too. My shuttle driver was pleasant and arrived promptly at pick up time.

JKKOWALK

22 de oct. de 2016

Our sales rep Ken Steen was great to work with and helped us with both new car purchases. To date we have purchased our last six cars from Toyota. I do think the Toyota company could do more for loyal return customers by extending the warranty like you already do with your Lexus brand.

mhags.3

21 de oct. de 2016

Asked specifically to look at tire light that comes on in the car. Low air pressure. I called and /asked them to specifically look at that too. My kid picks up the car and doesn't ask about it and the lights still on. The problem wasn't addressed.The new services hours are a pain in the but. Bring back the old service department.

marybianco

21 de oct. de 2016

I've been taking my 2013 Prius C here since I bought it for service every 5000 miles. I love my car and have no issues with it.Everyone is always very nice at this dealership and they provide a comfortable waiting area.This last visit I was only due for a check up and tire rotation and as usual I waited. It took about an hour, though, and even though they said they'd run my car through the car wash, they didn't. By then I needed to leave.I'm disappointed that I waited that long for a routine service and never got my car washed as promised.

gaila.ahearn56

20 de oct. de 2016

Jason Curley, was very knowledgeable and very courteous. He said it would be about an hour and a half and it was an hour and 15 minutes. Jason explained everything that was done to my vehicle. The service was excellant

uiwonsuh

20 de oct. de 2016

Friendly welcome. Explained the cost and time for the service. The service was prompt. Car was even washed that I have never expected. I am happy for the service.

rnoff

20 de oct. de 2016

I brought my car in for a check engine light. Michelle the service manager helped me. She was super friendly and nice. After picking up my car, the check engine light was still on. I brought it back the next morning and again, Michelle was excellent. I had to wait a little while for a rental car. After about 1/2 hour of being there, I let Deb (front desk) know that I'd been waiting and needed to get to work. She said they needed to print the legal contract and wash the car. It wasn't what she said, but how she said it, with attitude. I was there for a mistake made by the mechanic (not resetting the light), so the attitude was not appreciated. The correct response should have been, I'll find out what's taking so long and get it to you as soon possible. Not, we need to do this and that, and it should be here soon (go sit down and shut up). When I picked up my car in the afternoon, Karl was asked to drive it up. When he got out, he said he needed to get my paperwork and he left. He did not return. Michelle finally noticed me still standing there. She went and found him and asked him what I was going on. He said I was good to go. Might have been good idea for him to come back and let me know that, since he asked me to wait. Overall, not the greatest experience, although I did appreciate Michelle's friendly and helpfulness.

dhaldas

20 de oct. de 2016

The service advisors are super friendly, even at the busiest of times. Very thorough work up of vehicle information and input from service staff. Never ever take my car to anyone else!

Alex

20 de oct. de 2016

Seen on the dot at my appointment time and service was completed ahead of predicted time. Appreciated service advisor's inspecting my vehicle externally before writing service order, his use of my first name instead of last when notifying me of completion of work (protect's privacy!) and his coming to me instead of being summoned by a PA announcement. Service was at no charge (always welcomed!), NTW's first-five-are-free service program.

brennateti

20 de oct. de 2016

I came in for an oil change and to get a weird noise checked out. Jamar was really nice and explained everything I needed done and was also very understanding that I couldn't afford to do all the work I needed and didn't make it awkward for me knowing it's a big expense. He was really nice !

CIMMERA1

20 de oct. de 2016

I went for my usual tune up and they told me that my brakes might need to be changed at my next tune up about two months later my brake warning light was going on and off. I brought my car in to get it looked at. I asked them to check if there was an issue with the light or the brakes. They told me I needed to get my brakes changed. I asked why it was so soon after my last tune up. They told me that they can't tell how quickly brakes would wear down and "by next tune up" had been just a guess. I don't put a lot of miles on my car. I live 10 minutes away from work! But I agreed to have them change the brakes. I didn't feel any difference after the brakes were changed out, which I thought was a little strange. Two days later the brake light started going off and on again. I called several times to speak to someone and I left two voicemails (one for the technician that did the work and one for the manager), and no one has called me back. I'm now thinking that there was no problem with my brakes but a malfunction with the warning light. But how can I be sure since no one will call me back? This really does not make me feel like they are on the up and up and/or they don't care about my business.

Tiersplace1

19 de oct. de 2016

I actually felt cared for when I expressed my reason for a new car. Chris took consideration of the two things I value most, My comfortability for my long comute to work, and the safety of my child. I love my new Toyota Camry! I feel confident in my new perchase and I would encourage anyone to to see Chris Delpeche, he's the man!

Cn0009

19 de oct. de 2016

Didn't even get my tires rotated or Amy additional work performed and it still took 1.5hrs with an oil change appt. That is unacceptable.

aaroncastoj

19 de oct. de 2016

I just bought a 2016 Toyota Camry, so I have the free service for a couple years. I took my car in for its first service and ask to have a brake inspection done and asked to have the brakes greased because they were squeeking. The writer didn't know what I ment my greasing, so I had to explain to him what I ment. Then after they were done with the oil change, tire rotation and brake inspection they said they cleaned and greased my brakes. I thanked them and took my car home, the brakes still squeeking. So I took my car to the shop I work at, put it on the lift and checked the brakes and tire, the pads have rust on them, nothing was cleaned or greased and my tires were never rotated...

crowderkathleen

18 de oct. de 2016

Everyone was so nice and helpful. I didn't feel pressured at all like other places I have been too. I would definitely buy another car there.

SAM.STUBBLEFIELD

18 de oct. de 2016

I scheduled the maintenance visit online and arrived on time. It took over 1.5 hours for the oil change and tire rotation - this seems excessive. The staff did not provide an update when it was taking longer than expected. The car wash was also not working (I can't recall the last time it has been working when I brought my car in). While the website indicated the service would be covered by my Toyota Care, it was not. Thankfully Service was able to print out the current discount coupon for me an apply it to the service fee.

ariespwr

18 de oct. de 2016

I came in for a oil change and tire rotation and was in and out in 30 minutes or less. Jake was friendly and also gave me a discount.

JMWHJONES

18 de oct. de 2016

We enjoyed the whole experience. Jeff was knowledgeable, professional and helpful. We went in not intending to buy, but he made it easy and painless.

sgraham127

18 de oct. de 2016

I have been a long term Toyota customer and have been getting my 2006 Highlander serviced there since I bought in ten years ago. I dropped my vehicle after hours this past Friday night for an oil change and mentioned a problem with low tire pressure warning light. Wesley called on Saturday morning and quoted price for oil change and tire rotation special which I agreed to and then explained that spark plugs were recommended as I was at 121,000 miles on the vehicle. He quoted the price at $359 for this service and I declined as it was not in my current budget. He said that was fine but I should definitely get them replaced before 135,000 miles. He then said the warning light issue would be addressed. I went to pick up my vehicle after 4 pm that day as it was ready and Wesley waited on me. He reviewed the service completed and said that my vehicle was a V-6 when he pulled up the VIN. I corrected him and said it was a 4 cylinder and questioned the expensive quote for the spark plugs. He then admitted they would have only been $159 for my model. I was VERY frustrated as this $200 misquote prevented me from getting the work completed while the car was there all day! The lower price would have been in my budget. Then when I was leaving, I had to ask about the car wash which is typically mentioned or completed after the car is serviced. And the warning light was still on and I noticed it as I pulled outside the service area. He had the mechanic fix it and it was fine. So, bottom line---------while he was friendly, it was not the best Toyota experience ever.

hey.paula123

18 de oct. de 2016

Outstanding service is consistently provided at Newark Toyota World. They refer to your records and keep you up to date with car maintenance. Jason provided excellent customer service.

charmstrong

18 de oct. de 2016

I arrived and was seen right away for an oil change. I mentioned a potential problem and was shown the diagnostics. Michelle did a thorough job and updated me on progress of the potentisl issue. Problem solved - efficient and thorough.

gammabash

17 de oct. de 2016

On Thursday October 13, 1916 I took my 2005 Toyota Prius to Toyota World to repair my defectivedrivers side brake light. Dacia Letts came back to me and presented me with an estimate of $ 335.00.On October 14, 2016 I returned to Toyota World to question why such an outrageous price to replace aincandescent bulb. My experience was that to replace the LED brake light the entire rear assembly had to be replaced, I brought this to the attention of Derrick the manager at Toyota World. He bought to me the replacement that would cost $335.00 including labor to install the taillight assembly. and indeed I did not need the entire brake light assembly replaced. I was charged just $29.95 to replace the incandescent lamp as part of the drivers side brake light.

karen

17 de oct. de 2016

I went to Toyota Workd to purchase windshield wipers for my fj cruiser. The salesman was so helpful and even offered to put them on. Putting them on required using a ladder, which he gladly did. Such a huge help for me!

jthomson356

17 de oct. de 2016

always enjoy you folks doing my service work - very cordial and thorough. Overtime we come down it is an easy process. We like Toyota Service

kzoda4

17 de oct. de 2016

They did a great job at finding tires at a good price for me when they could have easily quoted me some over priced tire. The service was quick and effective. Great job to this service department.

EVOLK589

13 de oct. de 2016

Had regular service done and they checked my transmission because it was acting strange, quick and easy fix even got a shuttle to pick me up from work to bring me to my car!

wakakopennington

13 de oct. de 2016

We bought a used Prius recently. There were a few issues that needed taken care of and Newark Toyotaworld handled everything for us and made it very easy. The service department, especially Bill Caffee (sp.?) went above and beyond to help me get a time-sensitive repair done, on the spot!Our salesman Ilya, was new at the job, but did his level best and we were very satisfied with his efforts, and will definitely return for our next Toyota!I am from Japan, and I of course know of and expect the quality of vehicle and spirit of customer service that Toyota is famous for. The only thing I didn't care for was the sales managers "confidence" and seeming unwillingness to negotiate. Honestly, it came across as arrogance to me. While I think Toyota products are superlative, I think the manager didn't reflect the spirit of Toyota in a modest way. however, that gentlemen did do everything to help us and I am thankful for that.

ChrisTabaka

13 de oct. de 2016

We have now bought 5 cars from Toyota World over the past 19 years. We are happy with our cars and the service we receive there.

ANDRSN2005

13 de oct. de 2016

We came in for a new door guards. This product we had never seen anywhere before. We have a new 2016 Rav 4 (0ur 4th one) needed little else.

joelocke5

11 de oct. de 2016

Newark Toyota World was a very nice place to purchase a vehicle Chris, the salesman was very professional and great to work with. I would recommend this dealership to all my friends and colleagues.

jsk5068

11 de oct. de 2016

This was a very pleasant experience. My visit was very quick and everyone was pleasant. The facilities are better than expected. I would highly recommend this service center to anyone.

fspellman2

11 de oct. de 2016

The service provided was excellent. Mr. Sherrod went out of his way to accommodate me. He made sure that I had a rental for the time my vehicle was being serviced.

l.cooney

11 de oct. de 2016

It was my first time going to get my car serviced and it was 7am and yet everyone was attentive, helpful, quick, thorough, and really listened to concerns. They said my car would be done in an hour and they weren't a minute late of that I think they actually got finished a bit early. Cheryl was great and such a sweetheart! I enjoyed my first experience of being at the service center.

harry59d

10 de oct. de 2016

Necessary work was done and done expertly. NO unnecessary work was recommended or performed. Jacob took a personal interest in my needs for my vehicle and offered helpful advice for handling additional and future needs. It doesn't get any better or any more reasonable than that!!

From CT

9 de oct. de 2016

I recently came back from Delaware on a business trip. While I was in town, I took my car to the Newark location before going back home to CT. Cheryl Gephart,the Assistant Manager, and Jermaine Simpkins the technician who worked on my car made my experience at Toyota truly exceptional. They were very patient and took the time to educate me about my car and what was required. Both were very professional, and knowledgeable. I would recommend that location to anyone I know. Cheryl, and Jermaine offered quality customer service, and I was very pleased. First time I took my car to a dealer and walked away so satisfied. What I liked about them, is their way of showing me, making me feel, I matter as a customer, and my needs come first. Toyota should be proud to have these two individuals as employees. Thank you Cheryl, and Jermaine!!

cjpeltzman

8 de oct. de 2016

I put 20,000 miles a year on my car, so I am always servicing it. I never had a bad experience at Newark Toyota. I don't take it anywhere else.

a1559

8 de oct. de 2016

Out of all the dealers we went to Newark was the only one who put the customer before money. Our sales rep was outstanding and a very customer service professional. All the people we came in contact with were great. Our experience will not be forgotten now or in the years to come.Bernard Kiefner and Donna Holley

LENISE_23

8 de oct. de 2016

Every time I drop my car off the transition is very easy and smooth. Being able to get a ride from the shuttle service to and from work (on time) is outstanding! I appreciate the friendly and speedy and efficient service that I always receive....special shout out to Jamar and both shuttle drivers (sorry that I can't recall your names at this time) and even my buddy Derrick! Keep up the amazing work!!!! Thank you for always being great and right on time all the time!

rgamble744

7 de oct. de 2016

Michelle Smith was very helpful and very courteous Service department and very clean everyone in the service department seems very friendly would deathly recommend it to other people

FREEATLAST1946

7 de oct. de 2016

Ricardo continues to provide quality work on my 2007 Rav4, I have been pleased, trusts his judgement and conclusive findings after assessing my car. I will only schedule my car if he is working. Assistant Service Manager Cheryl Gephart was also extremely helpful, she also provided great customer service, kept me informed, nice experience. Both demonstrated the kind of outstanding team work a customer dreams of.

wayneorbev

7 de oct. de 2016

Henry is good to work with. He found a screw in one of my tires and removed , He suggested that I have the car washed and He sit up my next appointment.

strachansd

6 de oct. de 2016

Everything went well and smoothly. I was satisfied with the service and their ability to get the work done in a timely manner. The customer facilities were nice.

gcephas7

6 de oct. de 2016

Thorough job on my vehicle friendly courteous staff at copleted in timely manner. Nice waiting room and I appreciate the personal shuttle service they provided

jlcl_73

5 de oct. de 2016

Geoff greeted me when I pulled in. Check in was very quick. Stand up service! Car came back clean. I would genuinely recommend Toyota for service.

susieq1217

5 de oct. de 2016

Quick service. Friendly. Why is there a 25 word minimum for each review? If you can get the concept of the transaction across in fewer words, that should be acceptable.

swjones836

5 de oct. de 2016

After a repair at Newark Collision, I wanted my 4 Runner to have a full detail. I believe that it only received exterior care initially although I paid for "Elite". Nevertheless, the oversight was promptly corrected by Mr. McKie. After investing five hours waiting, I was highly impressed with the work of your tech, Manny. It looks brand new and I will only ask for and refer others to him. The ToyotaWorld team did it again.

Carmen

4 de oct. de 2016

The Sales representative that we worked with- Eric Mosley, was very professional, patient, and a pleasure to do business with. He gave me confidence in the fact that he would work to give me the best deal possible.

Ms.B

4 de oct. de 2016

The young man that wrote up the service work to be done (Wesley) was very cheerful, polite, knowledgeable, courteous. Wesley asked if I wanted to schedule my next service appointment at the time. I declined.

mariarousk

4 de oct. de 2016

Routine service visit, was told how long I'll need to wait and was as scheduledDid routine work- oil change, tire rotation, nothing elswas needed.

beercoll

4 de oct. de 2016

Once again, excellence service and a quick turnaround on the vehicle. I haven't had any issues with the service at Newark since I started with them in 1991. Thank you.

thesunfire

4 de oct. de 2016

I had an 0830 appointment for Monday, 3 Oct 16. I arrived at 0810, and was greeted and checked in within a couple of minutes. This appointment was for an oil change and tire rotation. After about 2 hours and 15 minutes, I asked the service agent, what was the delay. He told me the technician had just brought up the paperwork, and had recommended two additional items to do to my car. I had already wasted most of the morning, so I told the service agent, I didn't have time. He apologized for the long wait, and gave me a $35.00 credit off my bill. I had about 15 more minutes before my car was ready. While I sat in the waiting room, many customers came and went who came in after me. (Not those who took a shuttle to work.) I think 2 hours and 30 minutes is way too long for an oil change and tire rotation.

courtakelly

4 de oct. de 2016

I truly could not have asked for a more incredible experience at Newark Toyota World. They made the entire buying experience seamless and relaxed so I didn't feel any stress. From teaching me about my new car to signing the paperwork, I was blown away at their commitment to customer service.

MENU814

4 de oct. de 2016

On my first routine service visit, I needed additional work done. This was done the same day and was done quickly. Very happy. Jeff was great!

KEV

3 de oct. de 2016

They had the model and color that I wanted. This is my third car I have bought from this dealership and would recommend to everyone. thanks!

luminol

3 de oct. de 2016

I bought my first care at Toyota World and also recently had it serviced to replace a flat tire. Overall everything was fantastic. I don't know anything about cars, but the salesman I had named Ken was extremely helpful and knowledgeable and was not pushy at all and made me very comfortable throughout the buying process.A few months later, I got a flat tire and brought it to the service center to get it changed. I didn't even have to speak to anyone to set my appointment, I was able to do it all online. When I got there, the service rep whos name I can't remember was extremely nice and helpful. The price was super cheap and the work was done within a half hour of me getting there. While I waited, I had access to their lounge that had nice furniture, a big TV and coffee.The next time I buy a car I will be going to Toyota World for sure and I will recommend anyone else I know looking for a car to do the same.

DXB

3 de oct. de 2016

This was my 20,000 mile service, and I still have not received a car wash after my service. Also, I asked about the cost and installation of a trailer brake. I was told I would be contacted but still have not received that call. If you are not going to call, don't say you will.

MRSMEE829

3 de oct. de 2016

Tried to leave feedback last time around confusion and condescending manner of nearly everyone there. I lease a new car with Toyota care because I've read online, family and friends all recommend Toyota as the best. Ken Steen tells me get ToyotaCare, it covers everything. I had a leased car from 2013-2016, turned it in this year for a new car. With my first car, someone ran a red light one night and crashed into me and two other motorists, and I had to eat this repair cost when I exchanged my lease. So ToyotaCare didn't cover me then. Next, I'm arriving to work in Philadelphia last week, and I suddenly have a flat tire. So now I'm stuck on the side of a highway 95, pouring rain, with a dangerous to drive vehicle and I called Toyota roadside assistance who assured me that not only does ToyotaCare and their roadside assistance NOT cover nails in tires, but that my situation was not an emergency. Two days later I bring my 8 month old car to the Toyota service center, and the guy there assures me that due to the location of the nail, this isn't covered by my warranty or ToyotaCare, he recommends I take it somewhere else. Otherwise, he informs me that those tires, if they were in stock, are 251 dollars apiece. So I've had a car with you guys since 2013, I've paid for Toyota care, and the very few instances I've needed support from my car manufacturer, you've been absent. The man at the repair center, Henry I think his name was, assured me that no other car company can cover nails in tires. At this point, I'd do pretty much anything to break my lease and go roll the dice with another car company. The times I've needed support from my dealership, THE ONLY times I've needed support, I've been told that a) they can't support me, and b) to take my business somewhere else. I run a retail store! Our entire success is built upon the concept of recommendations from loyal customers, and I am neither loyal nor going to recommend you or your anything to anyone. How could I? There's been no value to me!

wdenardi

3 de oct. de 2016

quick, easy, painless. Was immediately met by service rep. He explained all the work that would be done, estimated time to complete. Overall, a very simpletransaction.

STEPHANIEDENNIS82

3 de oct. de 2016

Mark, our salesman, treated us with respect and made a long process manageable to handle while we had 2 small children in tow. Toyota's sales center as well as service center are set up catered to familes. Having small children and no local babysitters, car buying is not an easy task but they make it such a pleasant experience.

caitlyn.hughes91

3 de oct. de 2016

I dropped my car off to have oil changed. I only waited an hour at the most and was explained the expection my car went through. Everyone was nice and I come here every time for my car service.

madholloween

3 de oct. de 2016

Excellent service,friendly staff and awesome facility.Since remodel the service department is really nice and accomodating,high chairs for work station. I would recommend this service center to everyone.

KEEOLDMAN0

2 de oct. de 2016

Ask for Jim Wyatt. His salesmanship is awesome. I have purchased many Toyotas from Newark Toyota and never gone wrong.I bought a new 2012 Toyota tundra from him and decided a wanted a new 2017 Toyota Tacoma that look great.Thanks again

francisrharvey

1 de oct. de 2016

Scheduling an oil change with car detailing was an excellent way to end the summer. Toyota World always has great values on service and their service managers are always top notch. The new rewards program adds a welcome extra to this great service. I'm very happy to have this service center to care for my car.

silveryears_0104

1 de oct. de 2016

I came in for my maintenance service and was greeted by a well organized staff, from the time Ihanded over my key to the time my service was completed. Jasen my service person was very help fulllove the added touch of the massage and manicure service which I had neither (would have had a manicure but was not the right day)HT

shawjalen

30 de sep. de 2016

Staff is friendly and go out of their way to provide professional and speedy service. Especially love the renovation to the waiting area. Comfortable environment.

tomogden55

30 de sep. de 2016

I scheduled a oil change/tire rotation last minute as I called in the morning for a "service" at 6pm. I know they were busy as at first the CS Rep told me that 6pm was not available. I said "the car needs to be serviced tonight". Quickly she made a 5:45 appointment available. The service was flawless and the experience was a good one.

JUGILES

30 de sep. de 2016

Very helpful. In & out quickly. Like having a comfortable place to work with many plugs for my phone and laptop to access while waiting. Coffee and other refreshments were a nice touch. One small item, the internet is not very strong and kept kicking me off. Again this is minor.

chanleepow

30 de sep. de 2016

Very courteous and knowledgeable staff who work with the customers to understand their needs and do all that is possible within business norms to fulfill those needs. Outstanding service department which is the main reason I return to this dealership-good relationship with all who act professionally.

S.ACOSTA.NIJAMKIN

30 de sep. de 2016

Mark was great and Rodney gave me a great deal.Everyone was really friendly and the experience was extremely enjoyable.Mark had a lot of details about the new RAV4 that helped me make my decision.

Zaleski

29 de sep. de 2016

quick service with a car wash---always an easy and pleasant experience---and the waiting area is very customer friendly and welcoming; will reco to anyone to purchase a car at this dealership

keller41

29 de sep. de 2016

Staff was quick friendly and competent. WIll come back for all my service requirements. I am a very long time toyota buyer, Camry, Avalon and Solara. Love them all and trust toyotaworld.

mscali

29 de sep. de 2016

If you step back and look at it, you can drive around to 10 different Toyota dealerships and price shop and end up $200 ahead somewhere. Hardly worth the time and effort. What truly is valuable is the experience. The sales team and management folks were aces to deal with on this transaction. Could I have saved a few bucks elsewhere, who knows. Did I enjoy the experience and was I valued as a customer here - without a doubt. Hands down the best experience I've had at any dealership.

ginurse99

28 de sep. de 2016

When I arrived at the Toyota dealership I was met by, Dacia Letts, Assistant Service Manager. She is the most pleasantest person I have met in any business. I brought my vehicle for recall repairs. Dacia explained everything clearly and made an appointment for me. She said if I needed to change the appointment that I could call her. She handed me a card with her personal phone and email. I did not want to bother her over the weekend, so I got online to attempt to change the time. The online service was not successful. I had to call on Monday to change the time. When I came for the service on my vehicle, again I was greeted by Dacia. She treated me like a VIP. A multi-point inspection was done which uncovered several items that I will have my own dealer check out.

JMCCARTH0

28 de sep. de 2016

The service was fine. The wait time was acceptable. Jamar was very helpful - he spent time explaining all that needed to be done. The waiting area was clean.

soonmoon

28 de sep. de 2016

I made an appointment at 7 am and got there 15 min prior to the time. The shop opened at 7 o'clock sharp. It took 40 min for 20 K maintenance service and even got a free car wash...No complaint.. Thank you.

RSKENT20

28 de sep. de 2016

This is my 4th Toyota that I have had serviced at Newark. Each time I find the experience more pleasing. You are always greeted kindly by one of the many staff members awaiting your arrival. My service took the amount of time expected and the pricing for my trip was a estimated. I live about 40 minutes away from Newark Toyota, but I take the ride there because it's worth it. The waiting room is warm and inviting and the cafe is always fully stocked and best of all the restrooms are clean.

Gino

27 de sep. de 2016

We felt very comfortable working with Newark Toyota World. We weren't pressured and the knowledge of The sales staff and financial person was terrific.

nasamajh09

27 de sep. de 2016

I went there to purchase corolla .I did not have to wait to see a sale representative . I truly appreciated their dedication, professionlism, and kindness in explaining details so clearly.

manley1125

27 de sep. de 2016

I did not have to wait to see a service representative. The service representative Jacob was nice and explained in detail about the service that was done. I didn't have a wait long until the service was completed.

debrown

27 de sep. de 2016

I know that Toyota World places great emphasis on Customer Care. I truly appreciated their dedication, professionlism, and kindness in explaining details so clearly.Thanks

bluegulf

27 de sep. de 2016

service, customer service, free drink and bagel excellent. i love this place. they always service my cars. we even bought a car there and their price was the lowest

salcristello

27 de sep. de 2016

It was a great job by Jacob and the service techs to get my oil change, filter and tire rotation done in a timely manor. Many thanks.

jheng1123

26 de sep. de 2016

Service was very professional and prompt. This was part of Toyota care and I was very happy with the service provided. Everyone was very courteous.

yoflyboys

26 de sep. de 2016

I have bought many cars from Newark toyota. I quit buying from them due to bad dealing Chris delpesh. I still get service with them. I live in Florida now and when I return I come to get my car serviced. Only for service will not ever buy a car from them.

RLOSBORNEOP

26 de sep. de 2016

My service representative, Wesley Harrison was extremely helpful in making sure that I received the best service possible. Wes was friendly, knowledgeable and kept me informed on the progress of my repairs and interaction with insurance adjustor. Wes made every effort to make my experience as pleasurable as possible.

LBURRIS29

26 de sep. de 2016

Overall good experience. Would return in the future. Cheryl is an honest writer and the wiz at her position. The facility is clean and have a lot of accessories in the waiting area

crudloff

26 de sep. de 2016

Very good service and mechanic work done on my 2001 camry, I come in and the guy is right there to address my needs for the car.

mremmler

26 de sep. de 2016

The staff made the routine maintenance as painless as possible, with an early appointment, shuttle to work (and back to pick up the car) and was wonderful to deal with, cheerful, helpful, and the car was returned fully maintained and washed. Could not be happier.

41chip41

26 de sep. de 2016

Fast, friendly and efficient service, and very attentive to my personal schedule and timing needs. Car was ready well before projection. Easy scheduling, both on-line and via phone.

Beebs

26 de sep. de 2016

Sunday morning the 25th was unexpectedly cold for this time of year! When I started my car (Camry Hybrid) the Low Tire Pressure Icon was lit. So, I took the car to the Service Center, where Henry quickly stated the cause air inside tire cooled down which lowered tire pressure. With that problem resolved, he also passed my key fobs to the appropriate tech person to have new batteries installed. All in all, a very satisfactory visit! Now I'm happily able to go about my daily errands.

TOMMECAGRIFI

26 de sep. de 2016

I will never want to go anywhere else. Staff is great, my service is always done promptly with a short wait time. The waiting area is bright and comfy.

dollystan

26 de sep. de 2016

My car was in for service at your Newark shop. The agent was helpful and courteous and made recommendations for repairs that I thought was necessary but came back and said they were not needed. However after spending over $700 my car was given back to me without it being vacuumed or washed. All the positive things that came out of this service made my visit a downer.

mayurasimha1

25 de sep. de 2016

It was a routine service scheduled for late evening on a Wednesday. The service was expected to take a little more than an hour. But since there were not many people, Newark Toyota World put more people on the job and managed to get me out within 25 minuted. Thanks a lot for a professional and efficient service!!

CARGUY

23 de sep. de 2016

The Air Bag Install went off smoothly - no real way of knowing. The Asst Service Manager Jeff was excellent in his behavior. So why the bad comment? The reasons are given below:Rude, Coarse and Unprofessional Behavior from the Lane Manager _ Jamar Campbell. As soon as I entered the service area, there was a long backup of vehicles and I was worried the door would close on the car. No attempt was made by JC to alleviate the situation. When I did enter, he yells at me "Stay with The Car" as if I am a lackey. Never have I felt more insulted by a Car Dealer.In addition, I had called Newark Toyota 3 times before about this recall and was told that they would call me when parts came in. No one did. I had to schedule the appointment via Toyota USA. The vehicle's wheel lock key was missing - last time the tires were rotated by Newark Toyota. They claimed not to know anything about it - and charged me $73 for 4 lug bolts. I will explore following up with Toyota and the Delaware Attorney General Office regarding this situation. The service writer Jeff was fine.

Billz

23 de sep. de 2016

Brought car on without appointment. Service was friendly and helpful. They were able to take car and diagnose the engine warning light as a bad O2 sensor. My extended warranty covered the whole cost. I also needed the AC condensate line unclogged which was also done. The line cleaning I did have to pay for.

rpaskevici

23 de sep. de 2016

Very satisfied with quality of work and the time it took to complete. They even rotated my tires at no extra cost. Waiting area is very comfortable.

raymu1

22 de sep. de 2016

The facility is clean. All of the employees that we interfaced with were genuinely friendly, interested and knowledgable in helping us resolve the problem with our vehicle.

ranjitj1226

22 de sep. de 2016

Good service, satisfied with the quality of work and would recommend others as well. Completed work in a timely fashion. Price can be a little less for the service done.

jamesmadara

22 de sep. de 2016

I arrived almost 45 min early but was immediately greeted by service tech. Very impressed with immediately covering the seats and floor mats and washed my car after the service. Quick and efficient with hot tea and donuts if you want them. A ride from NJ that is well worth the trip. Thank you.

BBKB43

22 de sep. de 2016

I only needed routine oil change/filter but they also include an extensive multipoint check with that. The service person (Dacia Letts) was knowledgeable, friendly and went over everything with me. Servicing was done promptly -- no wasting time there!!

budneu

22 de sep. de 2016

Jamar was particularly helpful and went the extra mile to answer several questions about operating my Highlander. He even sat with me in the car to help hook up my bluetooth. I felt that he really cared about my experience with the Highlander. Makes me want to never go anywhere else for service.

KLYNAM26

21 de sep. de 2016

The bays are set up well and your customer service personnel understand what service means. I have had good luck in your shop with prior vehicles.

gammabash

21 de sep. de 2016

Everything done so pleased! Great service by Dacia. Part for gas door will be installed tomorrow. Will ration to have part installed!Look forward to my next service date

willms4luv

21 de sep. de 2016

Great service in a timely manner.Well informed helpful, friendly rep. Inviting customer waiting area, with all the accommodations a customer can imagine.Great experience.

jfab23

21 de sep. de 2016

Going to Toyotaworld has been the best place I've been to for vehicle service. My car has been well taken care of and the free car wash with my services is Awesome. I thank the guys and gals for the hard and intense attention to detail and work they put into my car each an everytime I am there. Rock On Toyotaworld!!!

marmbru1

20 de sep. de 2016

All the employees are very warm, polite and very professional. I hardly wait even an hour for my car each time I go. I recommend this service center!

Nish

20 de sep. de 2016

The employee was right on target and made sure he gets what I was looking for like Interest rate 1.9% APR and also I was looking for something under $24k which met the expectation as well. In the whole conversation he was very soft spoken and made sure I know everything before I take this deal about the car. The test drive was smooth as well.

Madric's Toyota World

19 de sep. de 2016

Mr. Delpeche was very professional,and considerate, He shared multiple options, and once the sale was completed he took time to make sure we were confident with the technology, and took time to set up the important operating features of the vehicle.

Jsnow

19 de sep. de 2016

Wes was very friendly and efficient and took the time to explain everything that was needed and what recommendations I could expect in the future. Work was done quickly, while I waited in the waiting area, which is very nice and comfortable.

Chuck21

18 de sep. de 2016

The service was excellent from start to finish. Jacob the person who helped me was very helpful and efficient and the work was done quickly.

mscommunications15

18 de sep. de 2016

Just wanted to add that along with Richard, a salesman by the name of Anthony Harris provided me with a very welcoming, and supportive customer experience also.

Love the RAV4

18 de sep. de 2016

I purchased a RAV4, and after looking over the invoice I couldn't find mention of the price which was agreed upon by the salesman. Instead, I found a price higher than originally listed as the selling price. The salesman and finance rep did mention I'd receive discounts/rebates, but it's still not understood why the invoice is showing a higher price rather than the amount agreed to. What I believed was the price when signing the paperwork was actually the total loaned from bank.I requested a more clear explanation of the invoice several weeks ago and compensation for any error on the invoice, it it exists (possibly $2000 difference in what was agreed upon) and am still waiting on a response.

kkuria448

17 de sep. de 2016

The salesman were very welcoming and hospitality.the car was serviced well and on timely manner.thanks.took time to explain what was done ok

ELLIEG7

17 de sep. de 2016

My car had a little engine light and also needed a fog lamp replacement. The service center at Newark Toyota World is always very thorough and the people who work there give clear explanations of the work to the customers.

anjohnson567

17 de sep. de 2016

As a senior citizen (female) it is customer service and integrity of the dealer is important. My sales person was extremely helpful, following up with me immediately answering any questions or concerns I had.

clement915

16 de sep. de 2016

I had the pleasure to work with Ken on the purchase of my new Tacoma. He is very knowledgeable and professional. Ken explained everything about the truck and helped me understand its functionality. Newark Toyota should be proud to have Ken on their staff.

ECD

16 de sep. de 2016

Since the 1970's I have owned six Toyotas. I would not even consider taking any of them to any place other than NEWARK TOYOTA AUTOWORLD for service. The Team there has always been professional, knowledgeable and friendly. They take the time to explain what work is needed. I trust them. and never worry that they would perform any un-necessary work or pad the man-hours on the bill. It is not just me, I usually wait while the work is being done, and I have seen the team members treating other owners with the same respect and professionalism.

tfm13

16 de sep. de 2016

I received a call telling me my plates and registration were in. I went to Toyotaworld and they had everything ready for me. I asked fir a front plate bracket fir my license plate and one of the sales managers took one from a floor midel and gave it to me. Another gaveme a plate frame and I was on my way. Nice

cindybaia

16 de sep. de 2016

Great. Wonderful, friendly service. Clean atmosphere very pleasant Quick service overall experience was very pleased. The manager was very friendly. Thank you for outstanding customer service.

marr112762

16 de sep. de 2016

Every time I get my car service, at Toyota World Service department. Derrick and crew treat me like a first Customer. I wouldn't buy any my car from any other car dealer. They give top rate service. I should know, I been going there since 2005.

JACK P

16 de sep. de 2016

I dropped in with no appointment and the assistant service manager helped me immediately! I was very impressed with the expediency of the repair, especially since the breakage was caused by another company!

mmslusher1

15 de sep. de 2016

A routine tire rotation for our Camry. They took me right in with very little wait. Cheryl and Derrick were very helpful. We continue to have our car serviced here because of employees like them.

NaSa

15 de sep. de 2016

It was my first car purchase with Toyota. The sales person (Aaron Hickman) was very supportive and friendly from the beginning and helped me to choose the best car that now I am happy with. He made the purchasing process very easy and smooth and I finished my purchase very quick than I have anticipated earlier. I am very much satisfied with my purchase.

rgryor

15 de sep. de 2016

Our salesman, Adam, was extremely helpful. He seemed to go out his way to make sure we got a lease within our budget and the model we liked. He also pursued the possibility of getting a price on our old car for a trade in which lessened our down payment. I might add that he was extremely courteous and patient with the two of us senior citizens.

lauwaihan10

15 de sep. de 2016

The service is good, but the mechanical part and labor charge are expensive. I will try to look for another cheap labor charge auto center to repair for the future.

brad_neufeld

15 de sep. de 2016

I couldn't be happier with the work I've had done to my Tacoma at Newark Toyota World! Even when the job being done is potentially lengthy, the staff at NTW has made every effort to return my vehicle to me in the shortest possible time, all while maintaining a high level of workmanship. Further, I have yet to encounter an employee in any capacity that was less than courteous and eager to help. Newark Toyota World will have my business for a long, long time.

tdevlinddg2

15 de sep. de 2016

Spacious waiting room with big screen TV's. Refreshments. Staff try to get to you as quickly as possible. Service center conveniently accessible which ever direction you are coming from.

12SHERRI

15 de sep. de 2016

Very fast, efficient! The waiting area is very comfortable, the refreshments are wonderful and the employees are very nice and seem to love their jobs.

darkcloud715

15 de sep. de 2016

My un scheduled visit to service was due to a dead battery that is only 4 months old. I did not know i needed tostart use car daily & have a battery tender for a 2016 IA Scion. ? Health of fuses?

exwilson22

15 de sep. de 2016

Bill Chafee was excellent. However, I m disappointed that after spending $5k (via an extended warranty) that my vehicle was returned to me dirty. A car wash was goes a long way to summarize the experience.

cjromao

15 de sep. de 2016

Overall great experience. The oil change and tire rotation was done quickly and the car was also washed. Also the waiting area was clean and comfortable.

MaimonW

15 de sep. de 2016

I always go to Newark Toyota for service on my Camry. During this visit, Wesley Harrison was so professional, helpful and courteous. It's a great place to get any work done on your car.

wcnelson1

15 de sep. de 2016

I have purchased or leased several Toyotas from Newark Toyota World and specifically from Chris Delpeche. It has always been a pleasure to work with Chris, a knowledgeable professional who I trust and with whom I feel totally comfortable.WCN

amrobinson1820

14 de sep. de 2016

We have been buying our Camrys from Mark Barto for many years. We always feel very comfortable when we purchase from Mark. He is extremely helpful and professional. AR

S.V.

14 de sep. de 2016

NTW gave me an outstanding deal on my new vehicle purchase, and the dollar amount I asked for on my used vehicle trade. This is the 5th new car I've purchased at NTW, and I have been happy with each transaction.The dealership was busy because I purchased the car on the last day of the month. As a result, I felt the sales department did not have enough time to review all of the new car features. This was probably not a bad thing though as it gave me time to review the manuals and generate a short list of questions. I know that I can stop by NTW anytime, with any question, and they will be happy to help.

average joe customer

7 de sep. de 2016

What I am about to write here is an interesting story that I would encourage anyone that drives a vehicle to read, and after you read this, I would strongly encourage you to copy ad paste this into an email to your friends, family and colleagues. My wife and I were at the end of our lease on a 2014 Mazda vehicle. We are relatively new to the leasing world, and this was our second lease with Mazda. About 3+ weeks before the lease was about to expire, we went to the Mazda dealership whom we leased the vehicle from. We learned that the vehicle had over $3200.00 in "equity", HOWEVER, that equity, could ONLY be used on another Mazda lease. Besides NOT wanting another Mazda vehicle, we were in a unique situation where our oldest son left a vehicle behind, due to a lengthy assignment overseas. He wanted to keep his vehicle and insisted that his mother drive it (she puts very little miles on a vehicle in a year), plus we are able to save a monthly loan/lease payment, which was very timely as my wife quite unexpectedly quit her job and retired. So the planets if you will aligned at the right time - end of lease, free vehicle to drive, cost savings as a result of retirement.What dealers do NOT tell you is that not only will you be charged a fee at the end, if you have any equity and don't lease another vehicle you forfeit that cash equity position. That is pure B.S....! Additionally, the folks at Mazda had two opportunities to sell/ lease to us a 3rd time, but never followed through on the car she wanted. We have dealt with CarMax in the past on two other vehicles for our son, due to his overseas "assignments". The deals went smooth and we actually made a small amount of money (very small - but different circumstances). Our situation on this car was different. So we went to CarMax and received a quote. As you know, CarMax's mantra is NO HAGGLING, so the price is what they quote. That is NOT what we were expecting from the car.I thought about selling it ourselves, and looked at identical Mazda's on the internet. We went to a local dealership (on a Sunday so we wouldn't be hassled) who listed the exact same Mazda as ours, they were asking nearly $5,000.00 more than what we even wanted, AND the vehicle had more miles....! I really did not want to go through all the Craigs list crazy's nor do I want to wait around for people who say they will stop by and don't, MORE IMPORTANTLY , I simply ""refuse"" to turn in a vehicle that was in mint condition, with low mileage, that the dealer could make probably $8,000.00+ on and I lose the equity - that in of itself is UNACCEPTABLE...! Sooooo.... I started to look on the internet and found that Auto Trader had a similar program- you fill out a bunch of questions and submit, AutoTrader sends to local dealers and they give you a price, but of course they also want to see the vehicle. We visited two other dealers and ended up at Newark Toyota world. To be quite honest, I had NO IDEA they even bought good, clean used vehicles, let alone a leased vehicle as I thought, that they were in the business of selling Toyota's only, or the trade ins they get for Toyota's.At Toyota, we met with Anthony Harris. WOW - was I ever impressed. Anthony worked with us the entire time, no pressure and was extremely helpful. He came back with a price that was still NOT what we were looking for, and I gave him my bottom line number. When he asked us, I was honest, and said that if I did not get the bottom line number, from Newark Toyota world or whomever, we would simply ask for a lease extension and I'd sell it myself (not desirable, but I'm not taking $3k in the shorts). When Anthony said, " let me take it to my manager", I thought, here we go, just like car buying before the internet. Anthony came back in under a minute and gave us what we asked for. Who knows, maybe I could of asked for more, but we are not greedy people, and I ONLY WANTED what was fair.There are THREE TAKE AWAY's here for ANYONE reading this post, number 3, is not something directly related to this story but is...1) CarMax is NOT the only dealer you can deal with when trying to sell a car. I would encourage anyone in a similar position to try this, where you CAN haggle the final price - CarMax does not.2) I would HIGHLY encourage everyone to try Auto Trader's program, and if you are so compelled, just go to Newark Toyota World and see what they have to say3) Although I have not had a chance to research what Anthony told us, but believe the principle and concept to be true - Toyota, is one of the ONLY manufacturers that DOES give you the cash value of the cars equity at the end of the lease even if you DON'T buy /lease another Toyota. This is HUGE for my wife and I, because we will need another car for my wife when my son returns stateside, and I will not hesitate for one second to lease a Toyota for just this reason.I sure hope that this posting helps some other poor lost soul. Overall, I would rate our experience at Newark Toyota world 7 stars, with 5 being the highest.

J.R.

3 de sep. de 2016

The Assistant Service Manager was very helpful. She went above and beyond to explain our car services. We will until to being our vehicle here.

oldachm

2 de sep. de 2016

Everything was great and Jason went above and beyond!!!! I am so grateful he went the extra mile and got me back on the road and kept me safe for a long trip.Martha Oldach

rstruso

30 de ago. de 2016

Buying a car can be a pain. The salesperson I had at Newark Toyota (Jeff Turner) was knowledgeable,ez going,friendly and helpful. The price lined up with the homework I did so this purchase was no pain at all.Thanks!

NPFISTER1

26 de ago. de 2016

It was my first service on new Rav-4 I bought in March. Was told it would be up to 1.5 hours and it was 25 minutes. Enough said!

zynda

26 de ago. de 2016

At all times, Jason was great and very accommodating! He was very extremely helpful and answered all of my questions, and offered advice. I am not associated with any dealership or service center.

NoreenStew

26 de ago. de 2016

I had a Toyota for 11 years with no major problems so I decided to get another one. Also I has no pressure from salesman.

priscilla0104

25 de ago. de 2016

This is my second Toyota Camry I have purchased from this dealership. Everyone shows excellent customer service and I would recommend this dealership to all my family, friends and co-workers.

creativeallison

24 de ago. de 2016

I have always had a pleasant experience here! All the workers are friendly and helpful. Love the big tv, coffee, and soda machines available at no cost, and the extended hours make this stop very convenient for me!!

ALLENECHOLS

24 de ago. de 2016

We purchased our first Camry at the Newark, DE dealership in 1998. This is the only service center we have used and the 1998 Camry is still running great. We continue to service our cars in Newark even though we live 50 miles away primarily for two reasons: great people and great service. We like them and we trust them with our cars.

ggerety

24 de ago. de 2016

I came in for an oil change and was charged exactly what I was quoted. No one tried to get me to buy a filter or upgrade my oil. I was told it would take 60 to 90 minutes as it was busy. The time was right. Waiting in the customer lounge was pleasant with Wifi and free beverages available. I always like servicing my vehicle at Newark Toyota,

baldusjames

24 de ago. de 2016

Dacia Letts, CHerald GEphrata and Henry Oswald were the Service Advisors that assisted me. They were some of the most professional and courteous Advisors I have ever came across. They kept me updated throughout the entire process. When the completion time changed due to some warranty repair issues found during my 25K Mile Service I was even offered a shuttle service to make it more convenient for me. Even though I wound up not using the shuttle service, their driver did come over and speak with me. He was a very polite man and even offered me a ride just up the street to the wawa if I wanted something while waiting. I also had the opportunity to speak with the front desk/rental people and was very impressed with how professional they were. I think the person running the department was Catelin and the front desk person I spoke with was Debby. Both women carried themselves with a great sense of pride in customer satisfaction. When it came time to pick my vehicle up I spoke with Wesley and Colleen. The pick up process was quick and effortless. One of the lot attendants, Zach, was even courteous enough to walk me out front to my car to make sure it was washed prior to pick up. Truly exceptional service experience all around from start to finish. The management at Newark ToyotaWorld should be very proud of their team of associates. They are the glue that holds that place together.The very foundation to a great business is quality customer service, and these associates have proved to be the very bricks of that foundation. I would recommend this place to any Toyota owner in the area. Sometimes it may take a little longer for service, but Quality Service takes time and cannot be rushed. I'd much rather take my car here again and wait a little longer than to take it to some pep boys or jiffy lube and get low quality rush job performed on my car. I think that says it all, thank you again to the Advisors whow helped me, and I hope this gets back to them so they know that their good work is not going unnoticed. - James B.

viva92_3

24 de ago. de 2016

Newark Toyota has always treated us well. the have fixed both our cars when needed and all the service rep's explain the whole bill to us and go into detail if we need explicite details.

lynch8063

23 de ago. de 2016

Went to dealership with intent of looking at used cars. Woundl up purchasing 2014 RAV 4 with low mileage the same day and drove off with it Later in the day. Received professional, informative, personal service from Jim and Kelli..Will sing praises about the dealership and sales reps to others and plan on being a return customer!! THANK YOU for the excellent service!! Leslee Lynch

gmarshack

23 de ago. de 2016

I had an excellent experience due primarily to the enthusiastic support from Assistant Service Manager, Colleen Consalo. She met me with a smile at my vehicle and reviewed my issue (a loose plate hanging down from the engine) as well as the service history of the vehicle to see what else it "might" need. She recommended a wheel alignment as the only thing that might be overdue. Turns out the car needed it. Colleen was pro-active in keeping me abreast of the progress of my vehicle and what was found. She is an excellent ambassador on top of being a good service manager. I applaud her.

ST3

23 de ago. de 2016

I purchased my Toyota used and it has been an excellent all around vehicle. Trouble free. But the best thing was when I took my Mercedes there for an alignment and the service was still excellent. When I buy my next Toyota, it will be from Newark Toyota World.

jdunham656

23 de ago. de 2016

120,000 service was through and very informative. Representative also provided information about purchasing the right tires whether it's from Toyota or another source.

Canry

23 de ago. de 2016

Mr Chris Delpeche has been our sales person for about 15 years. He is always ready to listen to our needs and does everything he can to comply. He helps us with the purchase but does not stop there. He follows up after the sale and we know if we need anything he will help us. It is always a pleasure doing business with him. We would not go to anyone else.

angelaallenhomes

22 de ago. de 2016

The service center is always quick and very professional. They make it easy to schedule an appointment too. Thank you for always providing great service!

tom.veale

22 de ago. de 2016

My wife and I are a two Toyota family and have come to recognize that for more than 10 years, Newark Toyota World Service center has provided consistently reliable service for both our vehicles. It's the only place we take our cars for service and in addition with the confidence and enjoyment we have from owning Toyota's, is the reason we'll continue to stay with Toyota vehicles. The most recent visit was just as the service center was closing for the night. I carried in a flat tire that had been punctured by road debris and I was immediately greeted by one of the service managers. We looked at the puncture together and he assured me it could be fixed without having to buy a new tire. The next morning before 9:30am , I got a call saying my tire was fixed and ready to be picked up. Thank you Newark Toyota World!

crudloff

22 de ago. de 2016

I like the two people employees I listed, because they understand cars like I do, when I tell them what work I want done they understand..

uniquedreams27

21 de ago. de 2016

thr service guy Jason was great with handling all my needs for my car very friendly environment . Great experience would recommend this service center to anyone.

BIGPAPA717

20 de ago. de 2016

I purchased my new 2016 Toyota Camry LX from Toyota World Dealership on 9/7/16. My salesman Chris Delpeche, was extremely professional, and courteous, with my questions,, and sale of my Toyota purchase. He did an outstanding job on my decision to purchase my Toyota. I highly recommend him as a employee of Toyota World,Newark, DE. Thanks!

wh1149

20 de ago. de 2016

It was a nice routine visit. My Toyota Avalon was scheduled for its second maintenance at 10000 miles which included its first oil change. As I said it was routine - in and out within an hour. Did my normal local driving for a couple of days and then I took a trip to New York City. As I was going up the NJ Turnpike my plastic cover that I am guessing covers the oil pan came loose and it started dragging. I pulled over and could not snap it back on or take it off so I had to put up with this into the city and then back home on the turnpike. I know it was a freak thing to happen but it was a bad time and in the wrong area. If I was still home I could have driven it back to Newark Toyota. I was trying to do the right thing by doing the maintenance before my day trip to New York City but as it turns out if I would have waited I would have avoided what happen going to New York. It could still have happened with a later service visit but I would have been home or nearby Toyota.

ShawnCee

20 de ago. de 2016

I needed a car desperately. Chris Delpeche came to my rescue!! He was very knowledgable about the products and services. He didn't pressure me but worked with as I made my decision. I'm so glad I choose Newark ToyotaWorld. I believe it's the best car dealership out there. Thanks Chris!! You ROCK!!

AENGLISH389

19 de ago. de 2016

Had the opportunity of being assisted by Henry when I went for my tire rotation. He was very pleasant, knowledgeable, and made sure I scheduled my next service appointment before I left. Love Toyota in Newark, DE!

ccf125

19 de ago. de 2016

Colleen is amazing! Seriously best experience I've ever had getting a car serviced. She was very patient with me and answered all of my many questions, explained everything thoroughly, and was candid about the things that I could put off and what I should definitely do right away. She did all this with a smile, friendly conversation, and a great attitude. If you want excellent service and to work with someone you can trust, take your car to Colleen!

twilsonburroughs

19 de ago. de 2016

I felt as if I were buying the most expensive luxury car in the world. Everyone is so courteous. The showroom is immaculately clean and bright. My sales rep is excellent. He pays attention to every detail and knows his stuff. I will only buy vehicles from him and I recommend him to my family and friends. I am a satisfied customer, and a life long patron.

LEESTEVE49

19 de ago. de 2016

I went to toyota world mewark delaware to buy a minivan. I was given a mean/rude/unrestpectful/unknowldgeable sales man name AJAY. he had no customer service and he treated me and my family very rudly and carelessley. He took 5 hours to finish the deal and i was done at 10:30 pm and their close time was 9pm. I was the last customer to get out of there. When it come to pick the van next day. It was not clean nor detailed. Car mats were not provided even i paid for them. Called the sales man for mats and its been over two weeks i have not recieved the mats after making three trips to them. Anytime i go there for car floor mats they make an excuse. I recommend everyone to not go to this place.

trgr1214

18 de ago. de 2016

Mark made my lease-end purchase so smooth. I was happy with my Camry and wanted to keep it. I was very pleasantly surprised that he did not try and pressure me into purchasing another vehicle but made the purchase of my own very smooth! He was great to deal with!

alicialuciano

18 de ago. de 2016

Colleen was the best. She gave me all the details I needed to make a plan to service my vehicle. I did not feel pushed to do anything I could not afford to do right away.

pjhemphill

18 de ago. de 2016

Chris Delpeche made this a very easy transaction, as he always does. The staff at Newark Toyota World are always very helpful and eager to try to make you comfortable with your selection and purchase. I have now purchased or leased approx. 10 vehicles from Chris Delpeche and keep returning to Newark Toyota World because of him. I'm sure the other sales people are also very good but I have formed a relationship with Chris that enables us to finalize a transaction very quickly. Chris is a GREAT guy!

Ann

18 de ago. de 2016

The salesperson I dealt with was very helpful and had goodfollow through! He was very available for all communication with him. Easy to work with. Great service!

shookrn620

18 de ago. de 2016

From the time you drive your car in to the garage you're greeted very quickly if not immediately by a very friendly service representative. They get you in and out as fast as possible. Waiting never seems long because of the comfy chairs, fairly large tv, and endless coffee- and in the morning complimentary bagels and donuts. They act more like a concierge than a rep at a auto dealership. It's a pleasant experience right down to them walking you back to your car when it's finished! Won't go anywhere else now!

steffwatts11

17 de ago. de 2016

This was my first visit to Newark Toyota World. From the moment I drove into the service area this center exceeded ever expectation. I was immediately greeted and directed to a service provider. Colleen was warm, friendly and personable. She went above and beyond to insure I was informed, properly advised of the needs of my vehicle and comfortable with the recommended service. Colleen could basically teach classes on how to deliver excellence in customer service. Amazing!The vehicle was serviced, washed and completed in less time than originally suggested. To my great surprise, I received a complimentary manicure while the car was being service. From start to finish this was the absolute best auto service experience. Looking forward to my next visit. Thank you, Newark Toyota World for truly exceeding expectations!

rlgray1

17 de ago. de 2016

all around excellence! Colleen was friendly, informative and warm to me and my children. Wonderful atmosphere for us all to wait in. Thank you for your attentiveness and kindness!

Bill Groft

17 de ago. de 2016

I brought my Highlander in for the 25K service. When i arrived i was greeted by a smiling Colleen Consalo who inspected my car and guided me through the the expected service. I was lead to the waiting room, got a cup of coffee and found a spot to do some work on my computer. Before long service was complete and I was guided to a freshly washed and serviced Highlander. Could not be better.

Nana

17 de ago. de 2016

I was given clear explanations and options to consider. My vehicle and I were treated with respect. Have had all my service done at NTW.

mjmhavingfun

17 de ago. de 2016

Very friendly, professional service. Thank you, Colleen Consalo, for honoring a discount I would have received at home dealership in FL & for free car wash. Thank you, Ricardo Gomez, for providing the best possible service which gives a "peace of mind".

matt.fallis

17 de ago. de 2016

First time purchaser of a Toyota Highlander. I have found their Sales and Service most efficient and professional. My Salesperson, Ken Steen and the Service Manager, Bill Chaffee, were excellent and customer satisfaction was their goal. I also met Matt Johnson who you can tell has been at Newark Toyota for several years committed to customer service and satisfaction. I am very pleased with my decision to purchase at Newark Toyota World.

jaymi84

17 de ago. de 2016

The service center is nice and comfy. There was a playroom that my son enjoyed. The staff was friendly and helpful. They estimated an hour and we're done in about half the time.

jdg781963

17 de ago. de 2016

When I came into the shop on Monday each employee I spoke to was very friendly and courteous as well as professional. I always get good service at Newark Toyota Wold.

justkevaninc

17 de ago. de 2016

I came in because I needed my oil checked out because it seemed as though I was putting oil in too frequently. Colleen educated me on the oil consumption test and I asked if I could have it done. She was very pleasant and called me by name. She mentioned her kids and complimented me on mine. I felt completely comfortable and knowledgeable upon completion.

dn

17 de ago. de 2016

I had an appointment, confirmed by Toyota, for 7:00 am on Tuesday, August 16. Requested work was routine oil change and tire rotation. Car was not ready to be picked up until 3:30 pm, that's about 8 hours for a 90 minute job, I believe. I find it unconscionable that you do not perform work when scheduled. If you weren't going to get to my car first thing in the morning, why did you make an appointment for first thing? And then when I tried to pay, there was a customer ahead of me, which is fine, but then a buddy of the "service manager" walked to the head of the line and started to chat. I ended up asking somebody else if they would please retried the paper work so I could pay and go home.Once upon a time, when my car was serviced, I went to the cashier and was done in minutes. Now it is necessary to see the "service manager" before paying. Why? Also, it appears that whenever I take a car in for routine maintenance, Toyota tries to sell me an unnecessary extra. Once it was a cabin air filter, another time you wanted to replace the headlight lenses because they were a little discolored. These are not safety issues, they're barely cosmetic, and unwanted.Your newly renovated and expanded facility is very nice but your service has gone way downhill.

MADUNN10

17 de ago. de 2016

From the time I stopped in last Saturday, until I left yesterday afternoon, each employee I spoke to was caring, professional and thorough. Thank you !

medkeff

16 de ago. de 2016

I have purchased vehicles at Newark Toyota since 1994 based largely on the weekend service hours and the quality of service that I've received from the service department. Over the years, I seldom received anything resembling subpar service until recently. This is my second bad experience in less than two years and, quite honestly, it has me re-thinking my commitment to this dealership. On Wednesday morning, 8/10, my trucks engine began making a whining sound that began when the vehicle was started and in park. The whining continued and increased as RPMs increased, even though the vehicle was otherwise running normally. I suspected that the noise could be a serpentine belt or maybe the water pump. I phoned the service department and was pleased that I could bring my vehicle during lunch. I didnt necessarily expect a diagnosis that afternoon, even though my service manager, Jamar Campbell, indicated that they could possible get to it. I received no call from Jamar that afternoon, so I assumed that I would get a call on Thursday. When I didnt receive a call on Thursday morning, I phoned at 11:30 a.m. to check the status. I was unable to reach Jamar and left a voice mail. I received no call back and phoned again at 1:00 p.m. and left a second voice mail message. If my truck wasnt going to be ready that day I needed to make arrangements to rent a vehicle until it could be fixed. When I didnt receive a call, I phoned for a third time at 3:30 p.m. This time the phone attendant tracked down Jamar. When I spoke with Mr. Campbell, he informed me that a tech had looked at the vehicle and determined that the whining sound was coming from the transmission. The fix would be a new reconditioned transmission at approximately $5,500. The other option would be a used transmission at roughly half the price. Jamar offered to make a phone call to the supplier to see if a used transmission would be available. He called me back within the hour to tell me that he had located a used transmission. Given the cost, I decided to reconsider and later that evening decided to have the vehicle evaluated by a transmission expert.I took my vehicle to a Newark area transmission specialist on Thursday evening. On Friday morning, they evaluated vehicle and determined that the whining sound was not coming from the transmission but, instead, was coming from the engine. On Monday, 8/15, I took my truck to another service shop that I trusted in Wilmington. By that afternoon, they identified the problem as the alternator. They switched out the alternator and belt and the vehicle is running fine.If Newark Toyota competently diagnosed the issue from the start, they could have likely had my truck repaired on Friday. Instead, I paid out $90 for that misdiagnosis and another $90 to have a transmission specialist rule out a transmission problem. In the process, I also had to rent a car while my truck was being properly diagnosed and repaired by another mechanic.It was a little irritated that I did not receive responses from the service manager to my voice mails. When I did finally did get to speak with Mr. Campbell, he was pleasant and helpful. My bigger issue was with the misdiagnosis. In this case, had I trusted your service departments troubleshooting, I would have paid for a $3000-$5000 transmission install and would have still had the alternator whine. Needless to say, after two recent bad experiences, Ive lost a lot of trust in Newark Toyota Worlds service department. I feel like I cant depend on the service staff for a timely call back or an effective diagnosis. After more than 20 years of purchasing and having vehicles serviced at your dealership, thats really disappointing. At a minimum, I hope that youll at least consider refunding the charge I paid for the misdiagnosis.

Madsp

15 de ago. de 2016

They went over and above what I would have expected and made sure I was taken care of. I really couldn't have asked for better. Bill Chaffee was great in handling an usual situation with my car and ensured I didn't have to worry about having a car for a trip I was making the next day. I really appreciated the kindness and concern, along with the great service.

asherner

14 de ago. de 2016

My wife and I are each repeat customers at Newark Toyota World and we both purchased vehicles last weekend from Chris Delpeche. Chris worked hard to work out a deal for the vehicles that we each wanted but still keeping us within our desired budget. This isn't the first time we've bought from NTW and I can assure you, it won't be the last either!

chanleepow

13 de ago. de 2016

As an old customer since the 1980's. it is the quality of service, the courtesy of the staff and management, the willingness to help, the recognition and respect for the value the customers are to the success of Newark Toyota, have motivated me to be a customer for that many years. Thank you!

jgreen731

13 de ago. de 2016

Performed requested work as well as an outstanding service recall. All done in a timely manner. They also ran the car through the wash. The only issue was that the shuttle was not running after 5:00pm so I had to wait until the next day to pick up the car.

jeffmcl

13 de ago. de 2016

I was shopping for a very specific model and color. ToyotaWorld was excellent with communication and follow-up until my vehicle was located (and purchased!).

Jim Bowe

13 de ago. de 2016

Jason was awesome. He explained everything, time was perfect, explained what service I needed in the future. Friendly about what the car needed, but not pushy, which I appreciated.Ashley was also excellent (set up my appointment)Janet BoweP.S. 25 words is not enough if you want a good review

SWEETIEMCKEE

12 de ago. de 2016

Newark Toyotaworld Service is a pleasure to work with. They treat you like royalty with their kind and courteous demeanor. Henry Oswald was especially helpful.

loopbopp

12 de ago. de 2016

It was time to go in for a 5000 mile check up I was early for my appointment and was helped right away. I was kept informed and was updated with a few problems I didn't expect. When I was told it would be longer, a solution was offered and everything worked out.

lilitruong

12 de ago. de 2016

Staff was professional, friendly, and efficient.I am confident that my vehicle is properly serviced & in good hands here at Newark Toyota World. I would definitely recommend their services!

elosterlof

12 de ago. de 2016

Friendly and accommodating environment. Very professional and service reps are always very helpful. Clean and comfy waiting area where you can work or simply watch tv and help yourself to complimentary breakfast items. Jacob was great at explaining work done when completed. I was in and out of there in less time than they initially anticipated and expected.

CanalChic

12 de ago. de 2016

We appreciate the efficiency and friendliness of your service department. Always a pleasure interacting with them. All of them! BUT the high metal chairs are so xxxx uncomfortable. I think your service department was designed to discourage anyone from waiting for their car. But even the experience of checking in is physical torture to older persons. I don't think Toyota's major demographics is young people so perhaps you should rethink your uncomfortable and "cold" interior design.

weibel1

12 de ago. de 2016

I bought a new Toyota 4Runner from Newark Toyota World in 2006, and have brought it back for service ever after. I always have a great experience. A few highpoint include providing me with a complimentary rental car when repairs go long, great flexibility in getting me in for emergency service, very reasonable prices (IMHO), and perhaps best of all the attentive service writers that know me and who provide me with trusted counsel on service matters.

zzheng1

12 de ago. de 2016

Excellent service. I was working with a new sale person. Anthony S. Did not get his last name but he started about a month ago. He provided excellent service. Thank you.

bmsboone

12 de ago. de 2016

I came to purchase a key for my 2003 Avalon. The cost of regular key $62.00 and then the cost to have it programmed $90.00, for a total cost of $152.00 is outrageous. Since their isn't an alternative source to purchase the key the Toyota Dealership takes advantage of the consumer.

tfj43

12 de ago. de 2016

The service personnel was excellent in his explanantions of work that was done & what to expect for the next visit. .The wait once the car was inside was minimal.

hjerome2

12 de ago. de 2016

My appointment was for 7:45am arrived at 7:25 was taken right in, said I would wait and Jake who met me (the assistant manager), Jake said it would be an hour to an hour and a half, was out in an hour or less which I appreciated

saad_soliman

12 de ago. de 2016

The guys and ladies that work here are friendly and attentive. The techs and mechanics are capable and competent. And it's a state of the art facility.

gloria.pearce

12 de ago. de 2016

My service check-in associate (Dacia Letts was awesome. She was very friendly and efficient. Excellent. My experience with the rental car was not so awesome. Waited 30+minutes for a rental car.

sarrealm

10 de ago. de 2016

I own a 2000 Toyota Celica GT. So it is approximately 16 and a half years old. I went to Newark Toyota World to have my routine oil change and also to see if they could analyze and fix the TRD muffler exhaust problem I was having. Basically, the exhaust tip was off center and the tip was hitting up against my back bumper. This situation constantly created loud noises and severe vibration inside the cabin. The service rep. told me they checked all the relevant mounts; they also re-positioned the muffler and exhaust so that the tip is now hanging at a dead-center position with about an inch of space all around between the exhaust tip and the back bumper. So far, their work has removed all the original issues I had with the exhaust. And with a 12 month warranty attached to the exhaust fix, I drove out quite relieved and I was happy to finally enjoy driving my car again without suffering through the ever worsening exhaust vibration and back bumper rubbing. Overall, my service rep. Chris Drayton gave outstanding customer service and I was completely satisfied with my trip.

mjlukowski16

10 de ago. de 2016

I was stranded out of town in Newark, Delaware when my highlander blew its alternator and my battery died. The service staff, primarily Geof and Colleen could not have been more professional and accommodating. They negotiated a deal with the warranty I had through another dealership in my hometown, and had my car fixed within a few hours of receiving the part from the supplier. It was a stressful and frustrating event, but their great attitude and fine customer service made it a pleasure to deal with them. In fact, if I wasn't from out of town, I'd be hurrying in there to purchase my next Toyota vehicle. I highly recommend them!

SHADOWPARKS

9 de ago. de 2016

Brought a rav 4 in for headlight alignment and was found that the car was in a collision prior to me owning it. Jacob checked everything that I asked for. Couldn't ask for a better advisor.

patman64

8 de ago. de 2016

Experience wasn't real awful however upon arrival I told the Service Advisor when I arrived that it was my first visit to his dealership because I wasn't happy with the treatment I received at another dealership. To start off with I only asked for an oil change and filter. Apparently the 20 Thousand mile service calls for a tire rotation as well. If I had been asked if I wished to waive the tire rotation the experience wouldn't have happened. When I paid for the visit I received the paperwork that stated the rotation cost 24.95 (Could have easily been waived) The paperwork I received stated that all 4 of the tires had 7/32 inches of tread left. At about 12,000 miles I had to have 1 of the tires replaced due to a blow-out therefore It is physically impossible for all 4 tires to have the same tread depth. I asked the Service Advisor if it was possible if the Technician pencil whipped the paperwork and he admitted that was probably what happened, but didn't know what to do about it? Really? How about refunding the tire rotation? Is there proof that the rotation happened at all? Did the Oil and Filter get replaced? My question is this...If the Technician lied about the tires, what else did he lie about?

jbtcl5

8 de ago. de 2016

Geoffrey was very helpful and friendly. They did the work I authorized. No issues to date with their work. Was out in less than an hour.

geigercarol420

8 de ago. de 2016

Problem quickly diagnosed and repaired. Given a loaner since the work took 6 hours to complete.Service manager, Henry Oswald, courteous, friendly, and knowledgable. Good experience as these expensive repairs go.

perseus19ph

8 de ago. de 2016

Good accommodation and very helpful and giving good recommendation regarding the service maintenance of vehicle.the technician is well verse of the vehicle parts and good work

stnboy22

8 de ago. de 2016

Made appointment for covered service.Nav system on the blink probably needed an update or whatever ....Customer service guy told me I had to agree to pay $135 to look at my car....I said if it's a covered service why pay?He said they had to call Toyota and confirm it was covered. I'm said that was fine please call.He said he had to get the ok to charge me.Waited sometime Manager of traffic came over and was very niceHe got the issue resolved Took a few hoursMy spot was made to be a waiting appt.I left and came backI dont think the customer service guy knew what to do for a Navigator system nor was he familiar with the ext need warranty programs I paid for when I bought vehicle just a couple years ago ...The system is still not working properly so will need another appointment ....

tahecker73

8 de ago. de 2016

They did a great job getting me and out in a very short period of time. I did not have an appointment and they were very nice to work with.

SNIVEDEL

8 de ago. de 2016

Service team was quick to get me in to have an oil change, tire rotation and inspections done for a 45,000 mile service. Wesley, the assistant manager was very personable and able to explain the work to be done. He checked for recalls and found there was one which would be fixed at no charge.Unfortunately for me the inspections turned up needed brake work and fuel system cleaning. Wesley explained what needed to be done, and I signed off on the repairs. The repairs were necessary. The car was fixed in a prompt manner and Wesley let me know that my car was ready. Car rides fine. I had not brought a coupon for $100 off the work I had done, because I was under the impression the service charge was going to be under $100. . So I was wondering if that could still be valid. Also, I was disappointed, that after spending $500., the car was automatically washed. I had to ask about that.

mvalentin01

7 de ago. de 2016

Toyota is the best and I always drive to the Newark office for service because they are the best. Service is quick and accurate. The service persons are polite and friendly.

Shun

6 de ago. de 2016

Yesterday, I found that one piece of cover under my 4Runner is loose with a missing screw. I just drive by Newark Toyota World without making an appointment and ask if they can help me to get the missing screw. Nick Petrillo at service desk is very helpful and quickly helped me to find this screw after check the VIN number. Great job, Nick.

Robert Haislip

6 de ago. de 2016

These guys are good. I had an engine oil consumption failure due to Toyota manufacturing problem, and the service center made sure I had a rental for the entire period of the repair (which took a few weeks) and any follow up repairs related to the problem at no cost to me. I felt very valued as a Toyota customer and owner.

katie824

5 de ago. de 2016

I went in knowing my car was going to need some work. Unfortunately, it needed a lot more than I thought. Colleen was especially helpful in putting me in contact with the right people and making sure I had what I needed to make sound decisions. I would definitely return.

duncanm

5 de ago. de 2016

We have gone for dealer service since buying my Prius V. We have been quite happy usually, but at our last visit, they seemed stressed (and the service managers admitted to being short staffed. They did fine with the 60,000 mile service and our tire issues. However, they did not completely fix our car. Our built in garage door opener stopped working and they essentially charged us $137 to tell us that two of the channels were "full" and that they reprogrammed the third. However,still none of the channels work (I know it is not the garage door opener since the hand held opener still works). Also, shouldnt that have been covered on our full extended warranty for electronic issues? Unfortunately, we left town for two weeks on a driving trip right after leaving the dealer so could not directly address this issue then. We will need to get in contact again in late August

AliPat63

5 de ago. de 2016

My brand new Prius had a Toyo Tire (no relation to Toyota) blowout due to indeterminate factors. I believe the tire failed. Anyway, Jamar was very helpful in getting my car repaired, going so far as to ordering new parts for those that were damaged. These were replaced for free. He was courteous and friendly. I gave the service center 4 stars because when my Toyos were switched out for Michelins at my own expense, two of the tire valves were left off. I replaced them with some of my own old ones. While the center claimed to have only charged me for 3 new tires, I think the price was a bit steep, and they charged for balancing and mounting all of them. I'd compare local prices, if you are contemplating such a purchase. I really had no choice due to circumstances. Again JAMAR did a great job. I just tend to think dealers are more expensive.

Jennie413

5 de ago. de 2016

I was greeted and waited on quite quickly. They explained what the service would entail PRIOR to doing the work. I learned that my car did NOT require an oil change at 5,000 miles, as the new cars made today can go 10,000 miles before requiring an oil change because of the use of synthetic oil. I was in and out of the service area within 30 minutes! Since it was my first experience at this dealership, I was quite satisfied with my first service visit to Newark Toyota.

amendala

5 de ago. de 2016

The Newark Toyota World team is great to work with. Knowledgeable and experienced and friendly. The jobs take about the amount of time the estimate. I came in for routine maintenance (oil and rotation) and they pointed out some unusual tire wear and recommended an alignment. A week later I had the alignment. Totally satisfied.

Jerry

5 de ago. de 2016

Christopher Drayton ,Asst. Service Mgr. got me in & out quickly, all work handled well.All issues were addressed and a car wash on top of a good experience

cem

4 de ago. de 2016

The salesman was great to work with. He answered all of our questions, was very helpful in many ways, and got us through the process smoothly. The Sienna runs like a champ. I was very happy with the price. The vehicle is a 2013 with 42,000 miles but it seems as if it's brand new.

cmac

4 de ago. de 2016

10,000 mile maintenance was completed. There was an issue with the tire pressure sensor not being updated after the tire rotation, but that was rectified.

Aaron Casto

4 de ago. de 2016

They were very nice, fast, and helpful through the whole process. Every time I purchase a new car I will be sure to do it though Newark Toyota.

kiskas87

3 de ago. de 2016

Friendly Atmosphere Great verity of vehicles Well trained and efficient staff Pet friendly ,! Gus Puppy felt at home Thank you Jeff Turner We would go back.

btolton

3 de ago. de 2016

Had a great experience working with Aaron and Jeff...very professional! Would definitely encourage friends to buy from Newark Toyota World. Thanks for your help!

KATHY A

3 de ago. de 2016

My experience with Newark Toyota started 25 years ago. Buying a car off of Mark Barto is like buying a car off my treasured brother, which has brought me back to this dealership for 25 years. The service department should be the model for all Toyota"s, from the first call to make an appointment, to the fast, friendly welcome you receive when you arrive, makes you feel good about driving a Toyota, and having it serviced at the dealership, not to forget the wonderful women at the front desk, who make you feel like the only customer in the building. Newark Toyota has earned my business as long as I can drive a car.

tresscr

2 de ago. de 2016

I am always warmly welcomed to the service center right as I am getting out of the car. The men and women that work in the garage, as well as in the office are always courteous and try to help you out as best as they can. They are also very respectful of your vehicle. I have always received great explanations when I have questions too. I trust their advice and know that I am safely taking my vehicle home when I leave the service center.

SCornett

2 de ago. de 2016

Once again, I received great service on my Toyota. Dacia is friendly, efficient and helpful. There are 2 things that do annoy me however: They no longer vacuum my car, and once again the car wash was not working, so my car didn't get washed. They always tell me that I can come back another day, but I rarely drive by the service center and I would hate to make a specific trip, only to discover that it was out-of-order again.

kerrimolnar

2 de ago. de 2016

Although we had to wait several hours the service rep, Colleen was very understanding and helpful to try to expedite the process as quickly as possible.

cupid14

2 de ago. de 2016

As soon as I arrived at 11 am for my appt. at the Service Center, my car was taken in for service. The service person was very polite and explained everything. I only gave a 4 star, since I had to wait 1.5 hours for the car to be serviced.

bobsbass

2 de ago. de 2016

We were very happy with the sales experience at Newark Toyota world. Our product specialist Mark was very helpful and his assistance made the process quick and easy.

mcfann16

2 de ago. de 2016

This visit was made very pleasant because of Geofrey Drennan. He was very supportive of my situation with a damaged new car, and he was efficient, informative, and personable. I wish that every person I deal with when solving problems in life were as nice as he is!

MARIO.T.VASQUEZ

2 de ago. de 2016

Working with Dacia Letts was awesome! We were able to communicate very well with detailed phone msgs and emails! Will request her again next time!

ehubbardmap1

2 de ago. de 2016

Worked with Ajay to purchase a new Toyota Sienna. He and the entire team were wonderful to work with! He returned calls promptly, assisted me with applying for financing, and called to follow up after we had the van for a few days. While we were filling out our paperwork at the dealership, Ajay entertained our 8 year old while programming my cell phone to work with the apps on the minivan! He made sure we understood how to operate all the controls on the van before we left. Would definitely recommend Newark Toyota World and Ajay to anyone interested in purchasing a new Toyota!

joanne.shaver

2 de ago. de 2016

Chris did a great job of ensuring that I was in and out of there as quickly as possible. Total time spent was under an hour. I was VERY pleased with the overall experience.

michael.poznansky

1 de ago. de 2016

I recently purchased a 2016 Prius 3 Touring. Working with Chris Delpeche and the rest of the Newark Toyota World team was an absolute pleasure. Chris went out of his way to make sure that I got an extremely fair deal. The entire process was smooth, transparent, and easy. I couldn't speak more highly of Chris and will definitely be back when it's time to purchase another vehicle!

jwiant1

1 de ago. de 2016

I have always find at Toyota a place that I can bring my car and know it will get the best possible service. I never take my car to any other place.

four5one

1 de ago. de 2016

Colleen was great to work with and very thorough. Customer service these days in general is lacking and it was refreshing to work with someone who takes pride in their work and maintains a high standard of care. Thanks again, looking forward to my next visit.

williamengland273

1 de ago. de 2016

Newark Toyota World sets itself apart from its competitors with stellar customer service. Top to bottom my new car purchase experience was outstanding. Starting with Ken in sales, Ty in financing and Kelli in accessories, first class all around.

BLUEROX

1 de ago. de 2016

I called on a Friday to see if there were any openings for an oil change and tire rotation. I was told that they only had drop-off appointments and the first "waiter" appointment was on Tuesday. Since the dashboard light was staring me in the face I opted for the drop-off appointment and brought a book with me since I had no ride. Much to my surprise, they came for me 90 minutes later. Overall very pleased. My only "beefs" are the last time I was in for routine service I was told that I would no longer be covered under the free maintenance plan and it would cost approximately $70.00. The charge was more than double that. Also, every time I go in for service I request that the headlights be left in the "auto" position. Not one time has my request been honored. Something small, yes, but a request is a request. Additionally, the service tech asked if I wanted the car run through the car wash. I told him I did and when I went to get in the car, clearly it had not. To Toyota World's, credit the service tech did run it through when I brought it to his attention (and didn't charge me for it -- not sure if they do anyway).

Kawigirl87

1 de ago. de 2016

Sales associates were terrible, not helpful or responsive. Finally on my third salesman Ken Steen was able to actually get me what I wanted and help. Management was willing to help again and again but I don't feel like you should have to go to a manager just to get someone to return a phone call. A simple thing should not be so hard to come by. Service was friendly but very hard to forget initial impressions at dealership. Hated how everyone always made you feel as if you did something wrong when all you went in there for was a normal service/warranty issue.

HiI'mDave

1 de ago. de 2016

It was a good experience. I got my oil changed within an hour and the staff was nice and helped me use a coupon (even though I didn't print it).

grose.31

1 de ago. de 2016

Mark Truong is very easy to work with. He has all the proper answers but is not pushy. This is the second vehicle we have purchased from your deanship using Mark. Great person.

butzieii

1 de ago. de 2016

Toyota World has succeeded in creating a user friendly service experience. Friendly staff and convenient hours make service calls easy and pleasant. I would recommend Toyota World.

janemckownandassociates

1 de ago. de 2016

Colleen was very friendly, knowledgeable, and straight forward about the work needed on my car. She told me how much it would cost & how much time I would be waiting. My car was washed and delivered earlier than expected.

MARIA.RODRIGUEZ

1 de ago. de 2016

The guy who firs took my info was great.overall everything was done very fast.everything was explained well and left the place very happy

NSTEPHENS0

1 de ago. de 2016

My 2007 Toyota was part of the airbag recall. Newark Toyota Service and Rental staff were very helpful telling what needed to be done and my options. I received a free rental for length of time it took for the new airbag to come in and I received weekly call on the status of the part. The only problem was when I went to get my car, the glove box wasn't installed. However in 30 minutes I was on my way.

karen

1 de ago. de 2016

perfect service. I arrived 10 minutes early (even before scheduled opening) and they took me right in. I was out of my warranty maintenance but was unaware of this. They did the maintenance free of charge and even washed my vehicle. I couldn't have been more pleased. The service team here is number 1!!!

gaila.ahearn56

29 de jul. de 2016

Service was very quick. Very easy check in and check out. Staff was super friendly. Colleen was very friendly and explained the service that was performed on my vehicle.

FREEATLAST1946

29 de jul. de 2016

I brought my car in due to another recall, service rep was friendly, courteous, professional, explained thoroughly what was done to satisfy the recall. I was please with the customer rapport he developed for the short time I was there, He assured me it wasn't going to take too long and it didn't, not half as long as I was first told by the representative who called me to schedule, didn't need to get shuttled home like I was told.

Gina

29 de jul. de 2016

Everything handled professionally. Staff always courteous. Great waiting area! I was greeted immediately. The service rep took the time to review my past service thoroughly and make recomendations.

Laura

29 de jul. de 2016

The staff at this dealership always provides excellent customer service. I have bringing my Lexus to this dealership for the last 3-4 years at my husband's recommendation. The staff is always courteous, helpful, and very attentive. I recently brought my car in as I was having problems starting the car and they squeezed me in immediately. Jason Curley was awesome!

Sharon G

29 de jul. de 2016

I took my Highlander in for routine service. I was greeted immediately, and was made to feel comfortable in the waiting area. The customer waiting room is nicely appointed with free wi-fi and beverages, 2 TVs, and spacious and comfortable seating. They even have free back massages on Thursday afternoons! It was a great experience- I was treated well, and will continue to take my car to Newark Toyota for servicing.

jstewart0

29 de jul. de 2016

There was confusion over the paperwork because Christopher Drayton had 2 people with the same name, but when we recognized the problem he was polite, courteous and quick to correct the confusion.

SpartanGirl

28 de jul. de 2016

As part of Toyota Care, my oil changes/service appt's are included at no charge so it's conceivable that the service department wouldn't feel overly anxious about making an extra effort. The service is free, so I'm not going anywhere else. But the point is they do go above and beyond, starting with the way that I was greeted when I arrived, the quick and friendly follow-up by the service manager, the short wait time and comfortable customer seating area. TV, magazines, free Wi-Fi, coffee and snacks. I was enjoying the amenities so much, I was almost disappointed when Chris came to get me to let me know my vehicle was ready!

takemowt

28 de jul. de 2016

After the remodel this place has been great. Know my car will be taken care of efficiently. Happy to have stayed with this dealer since I bought my care many years ago.

Tdzimath82810

28 de jul. de 2016

Jim Wyatt was great from start to finish. We discussed what we wanted and he made it happen. The process was very smooth. Great Job!!!

lharley202

28 de jul. de 2016

I made an appointment for Sunday 24 July 16 at 11:00 . Ms Gerhardt said it would be an hour to change the oil and rotate the tires. no problem.. an hour and half later my husband goes to find her and asks her why so long. she goes to find out and came back apologizes and tells him that there was a lot of other customers that came in. after 2 hours of sitting there and other people coming and going after we came in. we were finally finished. She did correct the mistake by giving me the service free. but she should have came out to me earlier and told me that they just forgot me and not give me the lie that there was emergencies. I get that on sunday you don't have alot of employees. but don't lie to someone and make me not want to come back there. I appreciated the free oil change but not the 2 hour wait. I was just forgotten on the rack. I will be taking my vehicle elsewhere from now on. I did have something else to do on Sunday but the two hour wait interfered with that. my time is just an important as everyone else. respectfully

Long time Toyota owner

27 de jul. de 2016

Eric was thorough in his explanation of the features of the car I would eventually buy. He also followed up with a phone call a few days later to see how the car is doing. Overall, he did an excellent job!

cathydrew

26 de jul. de 2016

had an appt at 8:45. Got there at 8:44. They took me right away, and by 9:20, I was driving home!! Quick and efficient!! Can't be beat!!

mwashl

26 de jul. de 2016

Excellent customer service! Colleen was extremely friendly and professional. Although my wait time was quite long (especially just for a scheduled oil change), her positive and friendly attitude has made me a loyal customer.

igorkanevskiy

26 de jul. de 2016

Good service and customer relations. Very friendly employees. Attentive care with explanation of details. Pleasant people to work with and very good atmosphere inside. I was offered breakfast and coffee and was shown around.

UKCAPLAN

25 de jul. de 2016

My daughter picked up her car after I was assured by Bill that it was fixed and ready to be picked up. She didn't even make it home and a tire light came on! I had discussed earlier the tires with Bill because he informed me they weren't "Toyota" tires. I informed him they were purchased and installed by a certified Toyota dealer in Maryland. After checking his computer he apologized and said he would talk to his mechanic. My daughter called Newark Toyota to inform them of the light and they told her to return with the car Saturday after work. When she arrived she spoke with Jeff as did I via the phone. He was rude and unwilling to hear me out. He explained he wasn't fixing anything unless it was on the paperwork prior. He said we needed to pay around $180 for a tire sensor but it could be more than one sensor? I told him to forget it! I'm so disappointed in how this was handled. I was told my daughters car was fixed and road worthy and it didn't get 20 miles! That is very poor service!Catherine Caplan

leonantoine

25 de jul. de 2016

I have just started with your team and I'll reserve my thoughts for a later date.. However since I have leased 2 other "Highlander" in the past think you all do a good job

nmyers1012

25 de jul. de 2016

Mark Truong was my sales rep for both of my vehicles i had purchased. 2013 Toyota Corolla & 2007 Chevrolet Malibu , Hes such a people person and makes you feel comfortable through the whole process. Would recommend him to anyone looking to get a vehicle. Knows what hes talking about , no bs

egazze

24 de jul. de 2016

Great service for both car and customer. Quick check in. Service on car was exactly what I came in for. Waiting area is comfortable with TV's Drinks and Snacks all free and available.

pq65

24 de jul. de 2016

Toyota world has been very fair in solving the few issues we have had on our 2014 Avalon. We had to have both windshields replaced for a clear view.

toyotadriver

23 de jul. de 2016

schedulled appt. arrived 5 mins early. oil change & tire rotation. 1:45. you read correctly.... nearly 2 hours. an untrained mechanic could have accomplished the task quicker

phila76

23 de jul. de 2016

Fast, efficient and excellent service! thank you! My service rep Jake was professional and everything was done in a prompt and timely manner. Much appreciated

matt.fallis

22 de jul. de 2016

Bill, Customer Service Representative, took immediate steps to have my issue resolved in less than 10 minutes. Bill knew the issue and had it corrected immediately. All the representatives were very welcoming, it was my first time there, and I was impressed with how well and how fast I was back on the road. Ken Steen my salesperson, was a total pleasure to work with. He was knowledgeable of the car, most accommodating in addressing my needs. I could tell from his past sales awards on his desk that he was customer satisfaction oriented and he surely met all of my expectations. I will definitely work with Ken again when I purchase my next Toyota.Thank you both Ken and Bill,Matt

aschnei333

22 de jul. de 2016

Employees were friendly and started taking care of me upon arrival. Was in and out in a matter of minutes. I sensed sincere honesty in the reports generated from the service visit regarding my vehicle.

WGPUSMC

22 de jul. de 2016

Friendly service crew. Work was done in short order. I was in and out in 45 minutes with full service. No cost for 10,000 mile service was real nice. I like Toyota Care.

suellenraby

22 de jul. de 2016

Customer service rep called my home phone numerous times, not my mobile. Fortunately I had access to my phone at home, albeit many minutes after she called. When I returned her numerous calls she was not available. I left my mobile number, she called my home number. I will request a different rep in the future. The masseuse in the waiting area is a nice amenity.

henrymarylynch

22 de jul. de 2016

So far everything seems to be working fine. We are pleased with the service.Also like the lowkey advertising. No shouting comercials like other dealers.

tlucasuaw

22 de jul. de 2016

I gave that rating because I always bring my car in for service however 2 days later after this service I go in my glove box an its broken an papers are moved all around and I no I didn't do it an no 1 else has access to my vehicle. Lately Toyota service centers are getting very messy.

lswain

22 de jul. de 2016

I was treated with kindness and respect. My questions were addressed immediately and the experience and professionalism of Dacia was supreme. My car was squared away in a timely fashion and the waiting area is phenomenal.

gtomeo

21 de jul. de 2016

I was very satisfied with the service I received, being a first time car buyer, as my husband always did this. I felt comfortable with the help and deal I received and am very pleased with the car. Would definitely recommend this Dealership, and the salesman Ajay Bahn who was very reassuring to me.

JFMASTRIPPOLITO

21 de jul. de 2016

I brought my vehicle in for regular maintenance and regularly scheduled updates to brake fluid and air filters. Everything went fine, they gave me a complimentary rental vehicle, and everything was complete the nest day

tabowers12

21 de jul. de 2016

Bruce Low provided exemplary service and patience in selling my 82 year old mom a new Toyota Corolla. My mom had not bought a new car since 1998! He spent a lot of time with us in picking out the new car. This is the second car Bruce has sold my family in the past year.

pacen2

21 de jul. de 2016

I always receive great service at this location. This last time though waiting 2 hours for an oil change and wash was a bit much. And I had an appointment.

sandra0704

19 de jul. de 2016

I have being coming to Newark Toyota for 8+ years and each time I had more or less positive experience with the services I got. And this time the service advisor that I encountered (Coleen) went extra and beyond in showing friendliness and professionalism in customer service -- she answered my questions on my prior maintenance history with great deal of patience. My car was already washed when I picked up my car which is a big plus.

PJD

19 de jul. de 2016

Brought my car in for tire rotation (5000 mile service) at 8:45 a.m. on Saturday, 7/16/16. Had no problem with the actual service completed. My issue is with the employee who was to vacuum the interior and take the car through the car wash following service. As I stood by the car, G. Drennan told me the car would be washed as part of service, then asked the employee to wash it. He said he couldn't so Geoffrey told him to wash it after service was completed. My car was ready within an hour and when I came out to the car, it had not been washed. Geoffrey again asked the employee to wash the car and again he said he couldn't. Geoffrey turned to me and asked if I could take it through the car wash. I looked at the employee and said,"You don't have time?" They looked at each other and the Geoffrey took my car through the car wash. I don't know what the problem was, nor do I know the job responsibilities of this employee. All I know is when I brought in my other Toyota during the past two years, the car was returned vacuumed and washed. During this visit, it never was vacuumed. Don't offer "complimentary car wash with service" if customers have to jump through hoops to get it done, Next time I return for service I will refuse the "complimentary car wash" because I still need to take the car to a regular car wash and pay to have it cleaned properly.

zakirssyed

18 de jul. de 2016

she was very helpful and great with understanding the issue .. i am always upset with service but this time it was super great thanks lady.they need more people like you in the management there...coz management is so rude specially jermai i think the gentleman's name and he is manager there he try to ignore me every time i go there .. i mean i have nothing to do with him when i go there to fix my car but when i look at him try to greet him he act like busy...i have been around for long i know why people do that... but i am giving five stars because of chris and the lady i guess her name Michelle blond curly hair ...thanks

Liberty

18 de jul. de 2016

Newark Toyota World has always been a bright, sunny place to be. We've been going there since 2005. Customer service is tops in caring, communication, completed work - and the extras like wi-fi, a ride to somewhere else, pleasant waiting area....

Cheryl H

18 de jul. de 2016

Another great experience at Newark Toyota World service center. Fast service and comfortable waiting area. I would highly recommend to anyone. They even offer to wash the car when they finish!

ehazeldine

18 de jul. de 2016

The staff is friendly and knowledgeable. My car was done on time. One thing that happened that saddened me was that I had my car detailed. The detail was wonderful and my car was beautiful, however, I had a heart pendant hanging on my rearview mirror. It was given to me by my late husband. The pendant could not be found by anyone. I'm sure it wasn't expensive but it was valuable to me. I have not heard from anyone as to whether they found it or not. I don't think anyone stole it but it was lost. It should have been placed in a safe place and returned to me. It probably got sucked up by the vacuum.

Slimjimmy

18 de jul. de 2016

Always a pleasure to take my Highlander in for service at Toyota World. Fast, courteous, and knowledgable people. I always come away with a freshly washed vehicle too.

adglazar

18 de jul. de 2016

Mark was incredibly helpful with locating and facilitating the purchase of my daughter's first vehicle. He made this experience much easier than I expected.

hillbillytrkr

18 de jul. de 2016

Colleen was very nice,service hours are great. They started my oil change at my appointment time and didn't hold me up all morning.

madholloween

17 de jul. de 2016

By far this was the experience of a life time. The staff is courteous and polite.The facility is really nice and comfortable and really up to date. I can honestly say this was my best visit that I have ever had out of all the dealers I've been too. I recommend trying Newark ToyotaWorld Service center

akall

15 de jul. de 2016

I took my two cars in for detail service. The first the Cadillac came back fine. The Ford fusioncame back with all kinds of spray wax inside the door jams and on interior plastic and even on the door upholstery. It took me over a half a hour to clean up my car after it came from getting a detail.

gec4101

15 de jul. de 2016

I brought my truck in for what I thought was a bad starter. I had an aftermarket starter installed after the first one went to save some cash, so I thought "Well, here we go". Turns out, the mechanic found a loose wire that was causing the problem. At a less reputable garage, I probably would have been told I needed a new started. Newark Toyota took the high road, and did not try to charge me for a repair that I didn't need. That is class. I will be back for my next scheduled service. Two thumbs up!

trickster699

13 de jul. de 2016

Excellent staff of professionals but pricing is a very big negative. Customer service lady was very helpful and professional. Service professional explained all details of work performed.

ALTAMESEB

13 de jul. de 2016

Great customer service, service manager, Henry was very pleasant, explained service report. The waiting area was comfortable, appreciated having the complimentary cold and hot drinks. Awesome job!

Eblong822

13 de jul. de 2016

Was great. Service was on time. He addressed all my concerns and questions. Washed my car for me! Coffee and doughnuts were good. Love my Prius!

neas1920

13 de jul. de 2016

Dacia Letts is a fantastic service manager, she went above and beyond to represent Toyota and take care of my Rav 4 thanks. The appointment and the time it took to service my vehicle was great.

MARCOS.MENDEZ.JR

13 de jul. de 2016

They went over the things they were going to do and made me feel secure of the job that was going to be done they do a excellent job and service

SWEETIEMCKEE

13 de jul. de 2016

I took in my vehicle because I was worried about my tire possibly having a nail in it or a leak. I felt like everyone was honest and knowledgable and not just trying to scam me like other places where.

DTDelaney

13 de jul. de 2016

My family and I have been interacting with Eric for more than 20 years. We appreciate his integrity and excellent customer service and we feel more like family than customers. While our first three were pre-owned Nissan vehicles, our latest vehicle is a Toyota Camry. We are EXTREMELY happy with our purchase. The pre-qualification process was quick and when we arrived, Eric had already selected several vehicles for us. We test drove the one he thought was the best vehicle for us (a Certified Pre-Owned Camry) and we were very satisfied with that choice. We appreciate Newark Toyota World's relationship with our credit union which facilitated speedy paperwork processing. The car buying process has been less stressful over the years because of the service we receive from Eric.

michelle.donahue

13 de jul. de 2016

I am a single female. I always walk away from buying a vehicle with regrets for feeling like I paid more than I should have. Purchasing this car was a very easy, comforting experience. Aaron made me feel comfortable and wasn't too pushing. He explained everything about the car in detail and was extremely knowledgable.

Grannygjp

13 de jul. de 2016

Very pleasant experience getting car serviced for routine Toyota Care maintenance check. Very easy checking in. Everything was explained to me. I was informed of all new services that were offered. My wait time was relaxing and I was in and out in no time at all.

Judy C

13 de jul. de 2016

I like the recent changes which allowed me to deal with one person the entire visit, from check in to payment. Chris Drayton was very quick, professional, proficient, experienced and courteous. The estimated wait time for the work turned out to be accurate.

lovekitties

13 de jul. de 2016

Coming to Newark Toyota World is a pleasure. There is always someone to welcome you and get you signed in even as you exit your vehicle. Competency, integrity, speed and snacks. It doesn't get any better than that!

gslivinski

13 de jul. de 2016

Jeff ,the assistant service manager, was very friendly & was able to explain the work done clearly & in layman's terms. He was very professional in his attitude.

karenja

12 de jul. de 2016

Excellent service and staff. Appreciate all they did.. Also with the time needed to service a loaner car was offered and much appreciated The billing was very reasonable for the major service (over 100k) needed. Let's not forget the complementary car wash!Thanks to all

Jorsini2

12 de jul. de 2016

I recently bought a 2002 Toyota Tundra from Alex at Newark Toyota world and he did a great job. Inspection was included and we found out that the window regulator was broken on the driver side window. Alex took care of it and the mechanics at the dealership fixed it for free. Great business

gdoc421

12 de jul. de 2016

My AC died on one of the hottest days of the summer. I was given an appointment for service in a very timely manner, and the service was completed in good time. I am a very satisfied customer, and will return for scheduled services, as always. The service representatives are always very helpful and follow through on the work as it is progressing, keeping me informed about the problem and options for repair.

lauwaihan10

12 de jul. de 2016

I specially need to say thank you for Colleen Consalo and Michael O'Donnel. They performed a nice, details servie for us. I want to see them for next visist servie.

hjames1193

12 de jul. de 2016

Saturday July 9th was my 1st visit to Newark Toyota I recently purchased a 2011 Avalon and needed to have a few things looked at. My service advisor was Colleen she walked me thru the entire process and I even got to go out into the shop to see the issues that were discovered.

psyllable

12 de jul. de 2016

Dacia fitted me into the schedule when I had a nail in a tire, and I was out in about an hour. I appreciated her compassion and efficiency.

EBESOSA

12 de jul. de 2016

Had a great experience. Worked with Eric Mosley, he was patient, thorough & extremely helpful. I originally looked for a CPO but really liked the 2016 Highlander once I got to the dealership

crod1964

12 de jul. de 2016

Great customer service and no high pressure sales at Newark Toyota. Relaxed atmosphere where we could test drive several cars at our own pace. Jim was a great help with providing car fax and reviewed any areas of concern with us. Bought a reliable car at a fair price for our daughters first car. Thank you Newark Toyota for a great car buying exoerience.

CJAMES126

12 de jul. de 2016

Bill Chaffee has been our service rep almost from the beginning when we bought our Corolla. It has always been a pleasure doing business with Bill. Throughout, he has been thorough, honest, reliable and always ready to listen and then proceed to do his best to identify and solve our problem.C. James

kenlodge

12 de jul. de 2016

I am very disappointed at my most recent service at Newark Toyota World and feel that I was misled. As you will see from my account I have pre-paid for your extended service coverage. Here's the background of my concern....During the multiple number of 5,000 service schedule that I have had since purchasing the 2014 Toyota Tacoma, the service group has always changed the oil at each visit. I distinctly remember this being done, because at the first couple of visits for 5,00 mile service there was a big discussion among your team over whether my 4 cylinder Toyota Tacoma's synthetic oil was to be replaced every 5,000 miles or 10,000 miles. After much discussion and looking up the factory specifications, YOUR people determined that the synthetic oil was to be replace every 5,000 miles. I vividly remember this discussion, because I was ALSO surprised that synthetic oil was to be replaced every 5,000 miles (I always thought synthetic oil was good for many more miles than 5,000).However during my most recent scheduled service appointment on July 8, the oil was NOT changed and I was told that it is only supposed to be changed ever 10,000 miles. I didn't contest that decision at the time, because I was running late for a previously scheduled appointment.Had I know in advance that the synthetic oil was NOT going to be replaced every 5,000 miles, I would have NEVER paid in advance for the extended service. From a very disappointed customer,

lcalloway67

12 de jul. de 2016

Bill Chafee was my service rep. Excellent customer service and a pleasure to work with. Very knowledgeable about my truck and offered service package info and signed me up for points. I look forward to my next service.

alawrence2008

9 de jul. de 2016

This is my second time purchasing a used Toyota from a Price dealership and both experiences have been excellent. My first purchase was from New Castle Toyota and that used car ran great and last 3 years before I totaled it in a car accident. I went to Newark Toyota World to purchase my replacement car and I love it! The salesman, Jim Wyatt, was extremely polite and not pushy. He made sure I found a car I would really enjoy and one that would last a long time.

ypuffer

9 de jul. de 2016

I was told what would be done, how long it would take. Everything was done and delivered on time.Service Manager was friendly and very helpful, making sure the car was in front, so it was easy for us to get in since my husband is visually impaired.

chata21960

9 de jul. de 2016

GD, answered all my questions very polite and patience. He was very kind and gave me suggestion about my car. I recommend this service center for all you car needs.

Luna1

8 de jul. de 2016

Every time I get service, the techs. have gotten grease on my seat or outside of my car/truck. The black grease is hard to get off upholstery. They need to learn how to wash their hands. Would you like me to get your vehicle dirty? Even the techs. paper had dirty fingerprints on it. Service work is average.Colleen was the associate that helped me. She was very helpful and did an excellent job. She is very knowledgeable.

izhills

8 de jul. de 2016

Derrick as the sales manage was friendly, supportive and knowledgeable. Associates Colleen and Chris were so helpful and did an excellent job working with me.

RDG101

8 de jul. de 2016

Normally I dislike taking my car in for repairs or even routine maintenance but the Newark, Delaware Toyota dealership makes this as painless as possible. I am greeted the moment I drive through the service entrance. They have a new gadget you drive over that checks your alignment and wheels and other things. Everyone is professional and pleasant. Large comfortable waiting room with TV coffee and snacks! And to top it off, a complimentary car wash!

marysavona

7 de jul. de 2016

Everyone goes out of there way to help you. They are friendly and respectful from the time you come in until you leave. I like that the workers have been there a long time and know me and my car.

jpastor9

7 de jul. de 2016

the splash sheilds detached and hanging down, took the car in to the service center and was told the bumper had dents and may need to be replaced, took the car to the collission center and Marlon Hercules inspected the issue - in a few minutes he fixed the dent - excellent, efficient and friendly service. Took the car back to the sercice center and Jacob Greenwood expedited fixing it- great dervice. good car dealership servcie center to work with, thanks

buzzy.cooke

6 de jul. de 2016

Service reps are knowledgeable friendly and willing to answer any question no matter how small or large. Respectful to the customer.thank you for a great service

CTOWERS

6 de jul. de 2016

I suspected my vehicle had a problem. The service department had two mechanics work on my vehicle and they did not find anything wrong and nothing needed to be done. This was a relief and a pleasant surprise.

skeptic

6 de jul. de 2016

Colleen asked whether I had had lunch. I said I had, then asked whether she would have given me lunch had I said no. She said that she would have taken me somewhere to pick something up. I was offered a ride home when the estimated time was longer than anticipated, and I was picked up promptly to return to retrieve my car. Everyone went above and beyond expectations. Oh, yes, they offer a free back massage on Thursdays.

jud12340

5 de jul. de 2016

My experience at Toyota last week was the best. The time spent there, the person I had was wonderful and explained everything in detail to me and made me feel very comfortable. Please thank him for me.

CHICANA1883

4 de jul. de 2016

I had great service. Everyone was very friendly. My car got service faster than I though it would have taking to service. I recommend you to your car here.

shawjalen

4 de jul. de 2016

Always to best service ever. Pleasant and comfortable atmosphere. I don't allow anyone else touch my vehicle. Even if it is just a tire issue. I trust the service personnel and they never let me down.

Larue

4 de jul. de 2016

My experience was excellent. No wait in the bay. Jacob Greenwood was wonderful. Car was ready for pickup. It's good to be "home" again.

susan4

4 de jul. de 2016

My service rep, Jeffrey Sherrod, was very pleasant, had my service completed quickly and even asked if it was okay to wash my truck. Thanks Jeffrey!

sandynovick

3 de jul. de 2016

Thank you Coleen (I do not remember the others who serviced the vehicle). I felt confident that the vehicle was getting great service. Coleen went the "extra mile". She was considerate of the fact that I was under a great stress (unrelated to the vehicle).

reneerobi

2 de jul. de 2016

I was immediately greeted by the service department upon arrival. Geofrey provided prompt, courteous and professional service. Additional, he provided an explanation of recommended service, cost and projected completion time. I appreciate his overview of the condition of non-serviced vehicles components, i.e battery and tires.

geckopac1

2 de jul. de 2016

From the time I came in until I picked my vehicle up I felt taken care of. Coleen, Bill and Chris kept me informed of the progress and made appropriate suggestions for service. I will be back again to keep my 1997 4Runner in great condition. Thanks again. Tom Edwards

brucevankleeck

1 de jul. de 2016

Love Toyota Care....on my third Toyota since 2011. The convenient shuttle service makes getting service done a breeze. Jacob explained the results of the service performed on the care in detail that was easy to understand. Great experience over all Even had my car washed for me for free!

juditho10

1 de jul. de 2016

Jain was very knowledgable and helpful. He told me exactly what I needed and did a good job in rendering the services.

nnlbro

1 de jul. de 2016

Absolutely seamless visit! Didn't take as long as I expected, excellent conditions and perks of waiting area. All good! Cheryl was personable, knowledgable and courteous. I had read negative reviews online and found things were wonderful, no negative comments from me!!!

robbiegolf

1 de jul. de 2016

had appt for oil change service writer came out and checked me in. Got oil change and tire rotated in and out in 1/2 hr , very impressed

kmmullen

1 de jul. de 2016

Colleen was a great help with explaining the service and my upcoming service needs. My scheduled time was met and the service was performed quickly.

kathy19470

30 de jun. de 2016

We had an appointment at 12:45 pm. We got waited on right away, and were out of there in 45 min. We will be back!

williamwilson5842

30 de jun. de 2016

Saw my dream car online bmw750li gave a call .. Came in and ajay helped me every way possible great guy and the greetings were very homely already recommend a few people there already ..

MD

30 de jun. de 2016

When we moved to Delaware in 2007 we started bringing our 2002 Prius in for service. The customer service was so good that in 2011 we bought a new Prius V from this dealer with almost no comparison shopping. But about 2 years ago the dealership was taken over by a new owner. Customer service has declined dramatically. The wait times are now much longer, the respect for customers has gone down, and the bill always comes out higher than I expect. I have given them several chances, figuring everyone has a bad day. But the service has been consistently bad for the last two years and I no longer trust that their recommendations are based on prudent maintenance rather than profit. It's not the customer service agents - they all try really hard, but are constrained by the new operating model. Yesterday, for the first time, I took my Prius to a private auto shop. Newark Toyota World lost my business.

grose.31

29 de jun. de 2016

This dealership has always taken the time to listen to what you are saying about your car and what the problem or problems are. The work has always been done the first time and right.

melanie0

29 de jun. de 2016

Jim Wyatt made it possible for me to make the decision to lease my 2016 Tundra. He was patient and respectful while I wrestled with committing to the lease. I entered the dealership on a fact-finding mission and Jim created the deal that put me into my new truck! I have already told people about my very positive experience. I'm very happy with the entire experience and pleasantly surprised.

sjoachimowski

29 de jun. de 2016

I have been shopping for a used car for a few months. I have been to several dealerships and had not found the perfect match. As a woman shopping for a car can be very frustrating. I am in Sales, I know what I want to spend and I expect great service. I do not want a cheesy sales pitch making me feel inferior about what I am doing on the car lot. I do my research and I just want the truth. We are all eager to make money however, we are all very cautious of where we spend money. Bruce made my experience pleasurable and my car purchase was important to him. I could not be happier with my purchase and the service I have received after I drove away. I will absolutely recommend Bruce and Newark Toyota World to my colleagues. Thanks Again!!!!!!

bdahllof

29 de jun. de 2016

From the moment I entered the service bay, I was greeted with a smile and helpful personality. Colleen was my service agent. She informed me about what my service entailed, other services that were available [which I will purchase] along with her recommendations. What impressed me most was her follow up calls to inquire when I needed the car back and again when the car service and detailing was completed. Her communication skills and thoughtful impressed me.Keep up with great work.

JJ

28 de jun. de 2016

I had my car towed for a replacement starter and they fixed it. However, they claimed that I had an oil leak and they wanted to charge me some diagnostic charge. I said no since it wasn't an oil leak. I'm 100 % certain it wasn't. They told me I needed two turn signal bulbs replaced for $50, I told them no, I'll do it myself. When I checked the turn signals at the dealership, they both worked. They told me I need FI cleaning since my RPMs were low. I told them no, it's because I charged the battery and this is what's happens to a 02 Camry. It has to be taken on the highway to reset. They knew that, but didn't care, they wanted to upsell me more stuff I didn't need. They said I needed new brakes for $460. NEVER GO TO NEWARK TOYOTA. THIEVES.UPDATE: 6/29/2016. I went to Monro brakes and they looked at the brakes and told me I didn't need front discs or rotors. They said I have 80% left. NEWARK TOYOTA wanted $460 from front discs and rotors.

RedVan2010

28 de jun. de 2016

My service manager Chris Drayton was very patient in explaining any questions I had and helping me understand all my options. Overall he made sure it was a pleasant experience.

MARG.MINKWITZ

28 de jun. de 2016

Service was fast, quicker than previous visits. Ken was clear on what would be done and me at the car as soon as I arrived, gave me an approximate wait time, but the service time was less that the approximate time. He asked if I wanted the complimentary car wash. The waiting area was pleasant. At the end he asked if I wanted to schedule my next appointment. I decided not to because I was not sure when I would meet the next milestone.

RLOSBORNEOP

28 de jun. de 2016

Jacob was very friendly and knowledgeable. Took time to discuss possible alignment issues and reviewed laser scan with me. Work was completed on time.

Steve P.

28 de jun. de 2016

Basically that's it. Everything was done on time and well. Jacob explained everything in detail. The waiting area is well done. Nothing to improve.

nutax

28 de jun. de 2016

This visit was to purchase my fourth vehicle. As always, I was able to get the vehicle of my dream at the best purchase price. No gimmicks with my trade-ins. I was treated like a VIP. I love it. Thanks Mark Balto, You are the best.

rgcathcart

28 de jun. de 2016

Took my 13 year old Highlander in for preventive maintenance and a check engine light. I took advantage of a coupon fora ELITE level detailing as well. Everything done perfectly. My car looks showroom new again. (Sorry Toyota, gonna hold on to this vehicle a lot longer now. Thanks!) My service rep Jacob was great, easy to talk with and patient in explaining everything that was done when I went to pick up my car.

yawney98

28 de jun. de 2016

Made an unplanned, emergency visit this evening 6/27/16 to the service department for a loud, driver side rear banging noise which suddenly began during a highway trip back from downstate Delaware. Rattled and stressed, I was greeted by Colleen Comsalo. With less than 30 min before closing time, Colleen could have easily said nothing could be done but leave the car for service the next day. Instead, she quickly engaged Marty (the only remaining Tech) who was willing to jump in with me to take a short drive to at least try to identify the issue. Marty immediately heard the noise and wanted to put the car on lift to take a look. He found a tree branch far up in the wheel well (must have inadvertently hit during my trip) which he was able to remove and luckily no damage was found. Colleen and Marty showed the utmost in compassion, professionalism and true customer service!! Can't thank them enough for help when I needed it most!! They were truly outstanding and went above and beyond my expectations!!

MFIn26

27 de jun. de 2016

I took my vehicle in for routine maintenance. I was pleased that the associates were able to accommodate my needs to drop my car off sooner than my appointment time and they had it ready right away. Both sales associates I worked with were extremely professional and explained everything to me. I had a wonderful experience overall!

JCALAR3

27 de jun. de 2016

I went in for a recall and a problem. They resolved the reacall issue and explained my problem to me so that I would understand it was not a problem Thanks for a good job ! Joe Calarco

Songbyrd66

27 de jun. de 2016

The staff here are always friendly and courteous. Making an appointment is a breeze. They are usually run on time and my last oil change only took 30 minutes.

Tdzimath82810

27 de jun. de 2016

The lady that helped in service was very pleasant. I think when having an appointment it really shouldn't take an hour to do an oil change. That being said though I can't complain about the service provided otherwise.

roadrunner1440

25 de jun. de 2016

Over 1 year to get a solution to this problem? I had to show service the TSB to get the problem fixed!!! Too many trips to the dealership to fix this problem.

Cmnj06

24 de jun. de 2016

Agreed to pay for GAP insurance after they chased us into the parking lot when we walked out. Backed out of deal at closing table with some typical dealer nonsense. Avoid this dealership if you value honesty and integrity.

LJUSTRN

24 de jun. de 2016

Everyone was very courteous and professional, as always. I had tires placed (at another tire establishment, only because Toyota didn't have the tires I wanted) I needed a front and rear end alignment and had more trust in Toyota's work. Plus, the price of the alignment was actually better at Toyota because our sales rep. had a coupon for us to use.

leslie_313

24 de jun. de 2016

When I entered the dealership I was immediately greeted by the receptionist. My sales representative, Kim was very professional and provided excellent service. She listened to my needs and wants and showed me the perfect car. She provided a thorough overview of the vehicle and continuously asked if I had any questions or concerns. She was very engaging and took an active role in getting to know me on a professional and personal level. A few weeks ago I visited Price Toyota in New Castle and did not receive the same experience. I told the sales rep that this would be my 3rd purchase and he looked around and said well do you see the rep here. After telling him it was 8 years ago, I began to get turned off. To say the least, I would never purchase another car from them. I would definitely recommend Newark Toyota World to my family and friends!

mandm89

24 de jun. de 2016

Your new arrangement of the waiting area allowed me to read in a pleasant setting without having to listen to a silly game show on TV. Thank you.

nutax

24 de jun. de 2016

I was there for accessory installment. Chris went above and beyond to make me very comfortable. A courtesy shuttle was provided to take me to and fro from my job.

bunnyb1950

24 de jun. de 2016

As always the staff is always pleasant, courteous and knowledgable. While I was waiting for the service to be completed I was made very comfortable with refreshments if needed.

katedesemolu

24 de jun. de 2016

Because of the professionalism of the staff and the short timing of getting work done. The staff is a good ambassador to Toyota.

sand-witch

24 de jun. de 2016

I took my Sienna for the 10k mile service and thought I would be there for an hour and a half but my service advisor, Jason Curley, told me it would be more like an hour. Forty-five minutes later I was out the door. Mr. Curley explained the services that were performed and told me the results were "normal" which was reassuring. All employees that I encountered were courteous, pleasant and professional.

DH7233

24 de jun. de 2016

This is the first Toyota that I have purchased and my first visit for routine maintenance. I was greeted by every person that I passed by and everyone was very pleasant. My service advisor Geofrey provided thoughtful and clear responses to all questions that I had. I felt very comfortable throughout the entire process. I was also impressed with the waiting area that was comfortable, spacious, and catered to all needs (TV, Wifi, areas for laptop users, snack area, and shopping). The shuttle service was a great added convenience.

pattiwelsh03

24 de jun. de 2016

Very friendly - fast service and they washed my Rav 4 for me!! I like the new design and layout of the waiting area it has everything you need while waiting for your car to be serviced.

jenirolison

23 de jun. de 2016

It was a quick painless visit! Jason was incredibly helpful with a repair issue. Both oil change and blown fuse were handled in an hour! Fantastic!

chriswardde

23 de jun. de 2016

The service center is so well organized, everyone is friendly and helpful. It was so quick and painless. The center is clean and comfortable. FYI, the 25 word minimum is annoying for this review.

bosco.de

23 de jun. de 2016

I had a recent problem with my Toyota Tacoma 2011. The battery died. When I got the truck to the service department, I received prompt and attentive service from Chris the service advisor. He kept me advised during the day of the reason for the problem - dead battery- and was able to also do the 65000 mile routine maintenance that was due. The work was done by the time Chris estimated. Paul Bosco

mduko1

23 de jun. de 2016

I previously purchased a Scion several years ago from Newark Toyota World, and it was time to trade it in. Like before, Newark Toyota World makes it seriously the easiest, most efficient buying experience ever. I went online at lunchtime, found the car I liked, and was quickly contacted by Karin who set me up with a time later that day to come in and have my trade-in appraised. My product specialist Edgar Estrada was fantastic. He was extremely knowledgeable and answered all of my questions. He and sales manager Jeff Ickes made the buying process quick and painless. I was able to knock everything out in one visit and leave the same day with my brand new car. I would highly recommend Newark Toyota World and dealing with Edgar for future purchases.

ALECMIRWIN

23 de jun. de 2016

Dacia saw to me as soon as I pulled in, and was very friendly but efficient in getting my paperwork taken care of and my shuttle arranged. She was detailed on the phone about some additional services that were recommended and speedy in getting my checked out and getting my vehicle brought around.

lorri0325

23 de jun. de 2016

Had a very worrisome trip just getting the car there; upon arrival the tech could see I was concerned. He immediately asked about the problem - even went for a ride with me to hear the issue together. Described what he thought was the problem and they would start there. This guy was right on the money. Car is perfect now. This is the second great experience here and I would not go anywhere else when I am concerned about my car.

BKELLY46

23 de jun. de 2016

What I submitted is all that I am interested in saying. Sometimes less is more and you should allow a customer to be a brief as they want.

jbray54606

22 de jun. de 2016

Your Customer helped to find explain service needed to have the Air Conditioning repaired after several months prior attempts. She also took to time explain added other 10 maintenance needs and the value to make changes to improve the performance suggested.She arranged for a loaned car because the repairs would take more time for the day planned for my original repairs. Later she made several telephones to let me know when the service needs would be completed, when to compressor parts were delayed .. The detail bill was explained along with a Multi-Point Inspection. The final bill cost was somewhat less than original estimated.Colleen had a very good way in working with my customer experience ...

Rohit

21 de jun. de 2016

Service was nice. Toyota needs more Quality Assurance when manufacturing their vehicles. This help in running around the dealers for minor issues. Overall happy with the service!

DEBMEROE

20 de jun. de 2016

I've been servicing my Toyotas at this facility for many, many years. The facility and employees are fantastic. Once they get to know you personally, they make every effort to take care of you as a valued customer. I highly recommend them.

sunfire.inc

20 de jun. de 2016

All was good. Got me in and out in no time. I'll be sure to come back when my next visit is due.Thanks loads.

cbarber0

20 de jun. de 2016

Fast and convenient. The staff is always a pleasure to deal with and very professional. Would highly recommend. Since I've been a customer with Newark Toyota World they have done a great job making sure I am satisfied with my experience.

heroberts1

17 de jun. de 2016

very professionalwork done in timely manner every thing that was done was explainedI will continue to use your this service center added plus it is very close to my home

Bryan L

17 de jun. de 2016

I took my Avalon in for an oil change as I do with both my vehicles, and as always I had a wonderful experience at this dealership. The Staff is always helpful and courteous and I have built a wonderful rapport with one of the Service Managers Derrick McKie. I have been dealing with Derrick sine 2007 and he has always taken extremely good care of myself as well as my wife when she goes to the dealership for service as well. I usually have conversations with other staff who bring the cars back from service who are always happy to assist. I would not take my car to any other dealer but Newark Toyota World.

pagator92

17 de jun. de 2016

Work was fine and the service manager was really nice it took over 2 hours for a oil change/tire rotation with an appointment and letting them know I would be waiting at the service center. I would have given 5 stars if not for the wait.

maizhiwei

17 de jun. de 2016

Not gonna lie I like taking my car for service here, the staff are friendly and on top of their game every single time. Thank you!

andrew88

17 de jun. de 2016

Greeted and helped by a Service Manager under the name of Colleen. She was very pleasant and very professional; told me what service needs to be done and went above and beyond. Thanks Colleen.

cindywh1

17 de jun. de 2016

I was greeted by a gentleman that was in training. I later learned that his name was Chris after I asked him what was his name. Toyota always does a great job with my car however, I was told that I was getting a free car. When my car was finished it was not washed and cleaned like I was told it would be. overall I have no problem with Toyota and will continue to bring my car there for service.

DBONVETTI

16 de jun. de 2016

A chore quickly done. The service rep was friendly and efficient. the service center was nicely done and clean . I will return when I need service again.

elkemackiewicz1

16 de jun. de 2016

No problems Colleen explained everything that was done and went over the findings with me. I was out by the time she estimated even eith car wash.

cristina.alvarez2008

16 de jun. de 2016

I go out of my way (travel from an adjacent state) to go to Toyota World. Competent, friendly, informative staff abound at this top notch service center.

kbchas

16 de jun. de 2016

I am always happy when I get my car serviced here. I just don't like that appointment system is annoying. You should take walk ins also.

adw

16 de jun. de 2016

As always, I was very pleased with my car's service. This is a 2004 Lexus SUV that has gone well over 100,000 miles. Thanks for keeping this car in such good shape!

4plants

16 de jun. de 2016

My bumper was damaged a few years ago and I never got it fixed because I thought it would cost too much.At the service center I was told that the clips sucuring the bumper were broken and had to be replace. They recommended the toyota collision center I called the collision center and they said bring it right over we may be able to fit you in.(Last time I called they said we work by appointment only)Brought it to the collision center and Marlon looked at it and said 'this will only take a minute', took my car for no more that 5 minutes, brought it back beautifully repaired and said ''no charge''That is service I think I'm going to bake him some cookies

Tom Larson

16 de jun. de 2016

I am always pleasantly surprised when dropping my cars off for service..... Everything is explained fully and I never return to a surprise cost or problem.... I especially like that they usually wash your car also so its eapecially clean!

Dana Oliphant

16 de jun. de 2016

Excellent service. Our service advisor, Bill, kept us up-to-date on the repairs and pricing. He went the extra mile to see if some of our repair could be covered by Toyota. And...it was!

rosariabiunno

15 de jun. de 2016

Everyone was helpful and easy to deal with. The final sale was easy and painless. Everyone was friendly and knowlegable. It was a great experience.

hardiman13

15 de jun. de 2016

Colleen was great. Next time it would be nice if they didn't put trash in my glove box. Other that that, it was fine.

AYZLOPEZ49

15 de jun. de 2016

Sales person never gave up on my expectation on what I was looking for. He always give my family and me the best information and trust. Over the years he's been there and always will be our best sales person too look for and recommend. The people there are very professional and perfect attitude toward customers.

RRQ

15 de jun. de 2016

We took little extra time to decide which car to buy. Aaron was consistent in giving us feedback. At the end instead of buying lightly used car we bought a new Corolla 2016. Our experience could have been much better if we had have 0% financing for the new car, as Aaron mentioned during our communications; we end-up agreeing for 0.9% during purchasing.

coosie511

14 de jun. de 2016

In for oil change but did great job on recommending 30,000 maintainenance. Did great job explaining Svcs performed and results. Explained rewards program and savings.

DANCEWITHMANIA

14 de jun. de 2016

The best service ever. Henry Oswald is the best! He fit me in and got me out in time to go play Bingo at the nursing home with my mom. Great service all around.

jaleholmes

14 de jun. de 2016

Mark T, Was Amazing fast no stress thats the best buying experience i have had in a very long time!!!!!I will come back for another Car.

PETERCARVO

14 de jun. de 2016

The service sales representative Wesley was polite, knowledgeable, and provided excellent customer service. I would recommend my family and friends to patronize Newark Toyota world Service center as well as the car dealership.

hughesbeverly18

14 de jun. de 2016

Colleen's attention to details and thorough explanation of the service rendered made this a wonderful experience worth telling others about.Thank you,Beverly Hughes

Zaleski

14 de jun. de 2016

Routine maintenance with tender loving care---always looking out for the little things that make the car run so well. Newark Toyota World is GREAT!

griffin.j

14 de jun. de 2016

I had a terrible time getting an appointment due to memorial day holiday, kept telling me they were booked. However, I knew something was wrong with my auto. It was ticking like a bomb, brakes fading and the drive was not feeling right. I called numerous times and kept getting they are booked, I was concerned because I just had service done 1.5 weeks before. I went on to the website and hit chat and their was my angel Karin Debussy. One problem she worked in sales but assured me that she would get it to the right department and they would call me very soon.Well, she did just that and Bill Chaffe called asked how soon I could bring it in. I took me 15 minutes to get there and glad I did. The verdict was major but Bill spoke to Toyota they agreed to cover cost and repair my auto and gave me a rental till repair work was ready.

menfous03

14 de jun. de 2016

Quality and friendly service, this team delivered. I am continually impressed with the staff at NTW. Thank you for the amazing work that you do.

Madeline

14 de jun. de 2016

Chris Drayton was perfect. Caring and straight forward as to what was needed and what could be delayed and for how long. I appreciate being given true options and time to absorb and would request him personally the next visit. I was extremely pleased when I left, not only with the service, but with the cost of the work completed. Thank you.

PRAVESHGADA

14 de jun. de 2016

I had a wonderful experience at the Newark Toyota World Service Center. The work was done competently, quickly,I have always had my service work done there, and will continue to do so.

John

14 de jun. de 2016

Geoffrey was very helpful in explaining what was needed and the priority of the various actions suggested and required to keep my car in top running condition,

SimpleJack

13 de jun. de 2016

I had a wonderful experience at the Newark Toyota World Service Center. The work was done competently, quickly, I was kept informed, and the people were exceptionally kind. I have always had my service work done there, and will continue to do so.

treasures7

11 de jun. de 2016

My experience with Wesley in the service department exceeded my expectations. Wesley was very pleasant, professional and was very courteous. He is an asset to the company. Thank you Wesley.I certainly will recommend Toyota dealer in Newark to friends.

kamorris997

11 de jun. de 2016

I received excellent service when taking my car in for its 15000 mile service and replacement of my windshield wipers. I got there early and they opened up and let me in early. They did the service while I waited and had me in and out quickly completing everything I requested. Thank you Toyota

ronpearson80

10 de jun. de 2016

Karen Avallone helped us lease another Highlander to replace the current leased Highlander. Very helpful, made the deal work for us. We met and worked with her in 2014 when we leased our first Highlander. She is excellent to work with.

bett39gerald

10 de jun. de 2016

Chris is professional, courteous and very pleasant to deal with. He always takes time to answer my questions in terms that I would understand no matter how confusing my questions may be. He is a true asset to your business. Thank you for having him at your dealership.

jeanne.short

10 de jun. de 2016

Everything about the 15,000 mile maintenance service was very efficiently and professionally handled. Henry Oswald answered all my questions and provided helpful information most courteously.

Ehannan

9 de jun. de 2016

Absolutely flawless sales and finance experience with NTW. My new vehicle was exactly as marketed and the cleanest on the market. I would highly recommend Newark Toyota World!

van817

9 de jun. de 2016

My sunroof would not open and the Service Lane Manager, Jamar Campbell, wrote up the repair order.The car was in the shop for about 6 hours and the problem was found. Water had rusted out the window frame and a new one was needed . At a cost of $3,000, I decided not to have the repair done. Jamar had the sunroof reinstalled at no charge to me. The next day, my wife and I could not carry on a conversation because of the wind noise coming from the sunroof. I inspected it when we got home and saw that the window was not fitting in properly and had about a 3/4" gap on one side. We were expecting a rainy weekend and I was very concerned about water coming in through the sunroof. I called Jamar, explained the situation and he had me come to the service department immediately. When I got there he was ready for me and took the car to a technician. The sunroof was realigned and now has a good seal to the frame. I could not have asked for more prompt attention to my problem and it was corrected immediately. I would give Jamar and the service department a 10 based on a 1 - 10 scale. I have had my car serviced there for years and I will continue to have my current car and any future car serviced there. Thank you, Jamar and Toyota.

laynedrexel

9 de jun. de 2016

20,000 mile check-up, easily made appointment online, everyone was courteous, informative, prompt and professional with every aspect of the appointment. I'd recommend Newark Toyota to everyone!

hvblackjr

9 de jun. de 2016

I've been taking my Rav4 to Newark Toyota for years. Everyone treats you like you're their only customer. Service is great and they always complete the work in a timely manner.

vjacobs9

9 de jun. de 2016

Service was great.....previously was not very good however, Colleen assured me things have changed...going back today for work that was supposed to be done 6 mos ago.

tkdiflo

8 de jun. de 2016

I put my 2003 Tundra pick-up in for a pulsating when braking at speeds above about 40 MPH on 5/24/16. It needed front brakes and rotors also the rear drums had to be resurfaced. That service cost $637.00 but I had a coupon which bought it down to $510.00 I took the truck home on 5/25/16, only a short drive. The next couple times I drove it it was doing the same thing but not quite as bad. I returned to dealer on 6/6/14 at 07:14, They called me about 10:30 saying it now needs front brake calipers and that will be $800.00, I was shocked at first and said no, then called back in 5 minutes to tell them to do it. They called me at 5:51 to say it's ready so I was there to get it at 6:15 and it was up on the lift without wheels on. I didn't get it until 8:15. NTW used to be Great but I was told by associates the manager now way over books them and it's impossible to get all work done ! One bad manager can really wreck a business. I also had my car serviced there before and it's not a Toyota but I liked there service.

hutch20

8 de jun. de 2016

Although I did not purchase my Toyota Highlander from Newark Toyota, I have always brought the vehicle into this dealership. First due to the close proximity to where I live, and later, due to the excellent service they provide. Friendly and knowledgeable during the check in process and pick up. Never had an issue with the service they provided.The warranty will eventually run out and I will have to make the decision to either go with my mechanic that I use for my other older cars, or stay with Newark. Have not made that decision yet.

jenfisk

8 de jun. de 2016

If you want top notch service at Newark Toyota, go see Chris or Bill. They bend over backwards helping you will your service needs. They explain in detail your needs and are not pushy.

YD

8 de jun. de 2016

Quick: Service was no-nonsense, in and out with expedience.Friendly: Staff greeted me as usual and were just nice. Something you'd think wouldn't have to be an explicit positive, but it is.Accommodating: The service center is equipped with comfortable chairs and a cool atmosphere. Snacks, televisions and other amenities are available for those who desire them.

urs

8 de jun. de 2016

Good morning!Great experience from Newark Toyota. My Service Advisor, Jason was awesome. To my surprise the visit was quick in a very nice service room equipped with food, wi-fi, tables, etc. I've been an Acura customer for years. I felt comfortable and got the impression Toyota will not try to sell me services that are not needed.I would add more outlets and they did forget to wash my car, but still good experience.I'm happy with the product...

mandula12002

7 de jun. de 2016

good service and on time. Especially the service assistant manager Geoffery is a good guy. I am not sure the quality of the technician work. after changed the filters,my car has a chemical smells. I am not sure if it is normal.

ABLAZES

6 de jun. de 2016

Went in for my second check-up and Henry was very kind, polite and helpful. Love Toyota!!! The service is excellent and the staff remarkable.

Trinkets62

6 de jun. de 2016

Wesley was very helpful in explaining my new remote starter; showing me how to unlock the hard cover. Wesley was very professional and knowledgeable and provided price of window tinting as well.

geetha

6 de jun. de 2016

fantastic service, the person who is the rep very nice and gentle service co ordinationso i would recommed service to others. all the bestthanks

EmilyH

6 de jun. de 2016

The service associates and technicians are wonderful, friendly, and knowledgeable people. I will be back soon. I will never go anywhere else to get my Yaris serviced!

GinaR

6 de jun. de 2016

Thank you, Jason! You explained all the necessary repairs very thoroughly, and got me a loaner car when they took longer than expected. Very pleasant to work with. GREAT customer service. Thanks!

carlpace3

6 de jun. de 2016

Recently, my wife and I were in the market for a pre-owned SUV. I called in to Newark Toyota and Ken Steen answered the phone. We had a very pleasant conversation and he was helpful in answering all of my questions. As soon as we got off the phone he forwarded me all of his information to get in contact with him about a couple of vehicles we were interested in seeing. As I am a small business owner my time is limited. Ken went out of his way to send additional pictures to my phone of the SUV we wanted to see. The entire process was great with no pressure sales and friendly, knowledgeable staff at every turn! My wife and I are loving our new SUV and are very satisfied with all of the members of the Newark Toyota Team!

dguretsky

5 de jun. de 2016

Recently we had to take my car in for a major problem and I am pleased to say they did an excellent job! My husband jokes that I love to drive again because my car drives like a new car. I am so appreciative of how they put all the details on your receipt so you know exactly what they did so you have some knowledge. Collen Consalo was so accommodating through the whole process. Even though we agreed to a "drop off," she had our car ready for pick-up at 6. When we told her we were going to our granddaughter's concert at SHue she moved us through swiftly so we could make it to the concert on time. It doesn't get any better than this, thank you all at Newark Toyota World for making this a painless experience.

treasures7

5 de jun. de 2016

The service was excellent. Wesley, who assisted me was very pleasant, informative and was most helpful during my experience at Newark Toyota World. He went beyond and above all aspects with customer customer service. He is an asset to your company and I would not hesitate to return for any service my car may need. Thank you for a great xperience. Sincerely, Sandy Green

kdbillings

4 de jun. de 2016

All service people were very polite answered all questions and very accommodating. The oil changed was done in a timely manner. Waiting room was very cleaned. Coffee was great.

Rogo

4 de jun. de 2016

All was well but I was disappointed we were charged $38 just to change a bulb which was over and above the cost of the bulb.

deklop1

3 de jun. de 2016

Repairs done in a timely manner, for the quoted amount. The Service writer explained everything and offered to set up a future appointment for my 25,000 mile check.

JACK P

3 de jun. de 2016

Wow! What a great experience! We asked for the Internet Manager who introduced us to her colleague, Kim Daindridge. Kim actually listened to my husband and me. What we thought we wanted, we did not. She did not talk us into anything. She had a great deal of patience with us as we test drove 3 different models. We ended up choosing a 2016 Carolla S which we love! The finance manager was also fantastic and did not try to sell us anything we did not want; What a great experience. I have already used Newark Toyota World to service my 2011 Prius and LOVE their service. It is so nice to know that there is synergy between the high level of customer service in all departments at Newark Toytoa World. I highly recommend this dealership.

Pamilton

3 de jun. de 2016

Wesley was immediately Friendly and efficient. He explained everything that was to be done, how long it should take, set me up for my next visit, then showed me where the free massage, snacks, drinks, chairs were. A FREE 15-minute MASSAGE?!! REALLY, Toyota??!!! How Awesome is That :-DWhen my car was finished, Wesley explained what work had been done and all the check-points. He explained the Rewards information, then walked me to my car! What a Gentleman!!! Overall, it was a Wonderful experience - Thank You!

stephenjonespa

3 de jun. de 2016

My salesman bernard was there for my family to find a solution. He helped us to understand why this was the best truck for us and how we could make the deal happen.

emilylmartin

3 de jun. de 2016

They work really hard to get the work done and get it back to me quickly. Also work to communicate what needed to be done and why.

godslady1005

3 de jun. de 2016

Service tech made sure that all service needed for my vehicle was recommended. My vehicle was completed in a timely manner andWas returned washed. My service tech was very pleasant, explained and answered all my questions, and concerns. It's a pleasure faking my car to Newark toyota for service. Great staff!!

maschill

3 de jun. de 2016

Colleen was very knowledgeable & informative regarding the service needed/required. Her pleasant demeanor was a plus in communications. I have never been disappointed with NewarkToyotaWorld.

deboroy

3 de jun. de 2016

This was my first scheduled service for my new Toyota. I was greeted with enthusiasm and courtesy and I feel that my car and I were treated well. This service center has one of the nicest waiting areas I have ever seen--spacious and clean, with TV and complimentary beverages.

loveofpets

3 de jun. de 2016

The service squeezed my car in for several hours of service to prep for meeting inspection deadline. It was much appreciated!!! Thank you very much!

Bhavana

3 de jun. de 2016

It was my first time at any service center. Henry Oswald explained all the steps in detail and helped us understand the procedure. He answered all our questions patiently and with personal attention.There was a playroom for kids and that made it very easy for me to entertain my daughter while waiting. Quick service, helpful service professionals. I'd definitely go back there for my car's next service.

tami.lunsford

3 de jun. de 2016

Every single person with whom I interact at Newark Toyotaworld is wonderful. They seem to really care about me and my car.... They are attentive, thoughtful, and professional. This appointment was supposed to be 1.5-2 hours and they were done in an hour, washed and vacuumed my car. I wouldn't go anywhere else. Plus, with a Prius, between the service contract that came with it when I bought it and then this additional package I got, I am paying only $300 total for all my service for almost 4 years. Amazing.

lindavroom

2 de jun. de 2016

A non functioning taillight was discovered by the Maryland inspection center and needed to be replaced to pass. ToyotaWorld took care of the issue with no problem or charge. Thank you for standing behind your pre-certification!

MSIARIS

1 de jun. de 2016

Bought new tires in April and had a flat end of May. Called service and they were able to accommodate my needs the same day. J. Campbell was my service rep and he was wonderful.

abdol

1 de jun. de 2016

Had a very good Expediance at the dealership. They did a good job and the prices were reasonable and the work was done with quality

Happy Cowsette 2010

1 de jun. de 2016

The service I received yesterday was just as wonderful;as a year ago, when I attempted to purchased a vehicle with Newark Toyota . The team work is impeccable. The sales person I had "Mr. Chris Delpeche" worked to help me accomplish a goal that I didn't think possible. Forever pleasant, professional, well versed in the knowledge of his job and I must say patient with me......I will continue to use your services and suggest your dealership because of the great experience I had. I'm not too trusting but I trusted him due to his professionalism!! 2 thumbs up!!!'

BULLEROCKDAVE

31 de may. de 2016

Great service from the customer service managers, Colleen and Chris, to the mechanics and detail staff. Always a great experience when ai visit Newark Toyota World.

kelly_nameless

31 de may. de 2016

I had such great experience from the start. I saw an FJ Cruiser for sale on Autotrader.com which put me in touch with Bernard at Newark Toyota World.Very friendly, patient, and knowledgeable, Bernard answered all of my questions and even took video (additional to the website) of the vehicle for me to preview before coming down to see it in person.My decision to purchase was equal part awesomeness and quality of vehicle and equal part awesomeness and quality of the service level. I especially appreciated Bernard taking the time to walk me through the owner's manual and set me up with all of the features.Dave was just as great, too! A whiz at what he does and great at helping (me) the customer to understand, and feel comfortable with, the numbers and $$ piece of the process. Great team, great service, great product. I'd highly recommend them to any close family member, coworker, or friend.

dtccjohn

31 de may. de 2016

Brought my Rav4 in for the first complimentary service, the service advisors dis a fine job, very friendly and answered all of my questions.The service team that worked on my car needs more training, they did not torque my wheels to spec.

malia

31 de may. de 2016

Emergency services were needed since only visiting the area. Work was done the same day and explanations of needed repairs were explained in detail and estimate and actual cost matched.

Trinidad1020

31 de may. de 2016

Amazing service, Chris is professional and patient with finding the right vehicle with the right price, Toyota world also has a great selection of vehicle to choose from.

dbarc0354

30 de may. de 2016

Excellent, fast service and very friendly. Even without an appointment they took great care of me. Also, they have a nice waiting area, making the experience much better.

stephtrout1

30 de may. de 2016

Great service experience. Very friendly and helpful in the service department. Always an excellent and satisfactory exoerience. Never feel like they are trying to push unnecessary service options and always willing to work with customers. All reps go above and beyond normal customer service.

madholloween

30 de may. de 2016

I have been to a lot of dealership service departments before but by far Newark Toyota world is the best I've ever encountered. The staff and the facility is top-notch there I would recommend all service customers to Patron Newark Toyota World Service Department and sales.

gmwoods

30 de may. de 2016

I had a bed box installation done on my 2012 Tacoma. From the ordering of the box the previous week to the installation, every aspect of the process was handled professionally. Since I waited for my vehicle I had the opportunity to sit in comfort in the lounge area with all the amenities. I have never walked away from this dealership disappointed.

thorn2000

29 de may. de 2016

Coleen did a great job getting me in and out quickly. I needed to pick up my kids by 11:30 from school (9:30 appointment). I was able to get the tires rotated and oil and fluids changed and be out by 10:30. She was aware of the situation I was in and made sure I was out on time. I really appreciate it. My wife and I love our Toyota vehicles (2012 Highlander and 2010 Sequoia) and Newark Toyota.

osrichards54

27 de may. de 2016

My service rep was outstanding, very courteous and respectful. Explain all aspects of the services. My service rep take the time to explain the reward program and input my points. Job well done.

KATHIRSHKA

27 de may. de 2016

I ask for oil change and I always pay $38, when I get there they charge me 79.89 I ask Hamas Campbell why I have to pay that much and he say cause you also have to rotate the tired I tell him I never ask you for that he say but we recommend you to do it after 5,000 mills I tell him first you need to contact me and ask me if I want to do it cause you don't know if I want to do it or I have the money.. He make some fasces.. I ask to talk to Daril be he was not there so he came back to me and tell me he was going to take the $24.98 off but I have to pay $20.00 and $34.98.. I ask him way cause everytime I come I always pay up to $38 just for oil change he say you need to pay $20.00 for labor and I ask why I never ever pay that much for oil change.he only give me $24.98 back and that was not right he need to give me back $44.98..but he didn't ... I come here to this location since 2007.. This was the worse experience the I have in this location.. I don't think I will be back.. Cause what he did was not right.. First you need to contact the customer and ask them we need to do this in your car.. Do you want us to do it do you have the money.. But know he didn't do that he just did what ever he wants.. I'm a single mom and I leave pay stuf by Pay stuf and I only have that day the money for oil change.. And gets what my car payment is going to be late cause I was short $20.00 that's to him not doing his job..

SMM_Realtor

27 de may. de 2016

I have been a long term customer of Newark ToyotaWorld with the main reason being the service department. While I miss the interior vacuum every time I would come in, they have always fixed everything I asked on the first visit! They have kept me on the road (I am a real estate broker that drives 40,000+ miles a year)!Now if we can only get them to put real creamers by the coffee instead of the powder, we'll have the perfect service center!

CWHITFIELD

27 de may. de 2016

I needed to get my final service plan at 25k moles and I couldn't wait the week for the appointment. Geoff did a great job getting me in and out quickly. Thanks

schultzpetit

26 de may. de 2016

Chris took great care of me AND my vehicle. Easy, breezy, special quality service! Thank you, Chris! You made me feel like a queen . See you soon

agknow65

26 de may. de 2016

The moment I arrived I was greeted by Colleen with a big smile and fantastic attitude. She was very helpful and explained everything to me. What a wonderful person!!

allens510

26 de may. de 2016

Jeffrey explained what our car needed when we checked in; we left it and he called, as he had promised, when it was ready. Car was washed and ready; he checked us out with efficiency and friendliness.

araymond0

26 de may. de 2016

Very satisfied with the service. I made an appointment for oil change and rotate tires and completed in an hour. Bill checks to see if other service is needed in the future.

bshune

26 de may. de 2016

I received my car unwashed with the word wash written on the key tag but no instructions on how and where to go and wash the car. They should provide some guidance on that. So I just drove off with a dirty care

unitedfloors62996

26 de may. de 2016

I have been dealing with Toyota for many years now and i really have to say that when it comes to giving great service they are definitely number one.

marysavona

25 de may. de 2016

I have been coming to this dealership for 28 years. I love the fact the same people have been there for years. I have dealt with Derrick for many years and Kyle performs all the work needed on our cars. I trust them.

janetwalker147

25 de may. de 2016

I was impressed with how easy it was to make the appointment online. The gentlemen were courteous, friendly and very experienced. I was in and out in a short period of time. I think the best thing I can say is how much Jason Curley made me laugh. :) He is one special guy...hang onto him!

en_latifi

25 de may. de 2016

I can just say that, they are really professional and helpful. Also, the dealership was really friendly and helpful person. I strongly recommend this Toyota company and its dealership to others.

Happy_Guy

25 de may. de 2016

My experience was just as it really should be. From the initial check in to the final checkout, it hardly could have been more smooth, convenient and professional. They were ready for the car when I came, it was ready to be picked up when the rep. said, but he called me nevertheless to confirm that the car was ready to be picked up. I came back, I checked out and the car was brought to me to drive off with.All the while the service representative was very nice and polite as well as knowledgeable and helpful.In short I couldn't be happier with the service I was provided with. Great!

ldannett

25 de may. de 2016

The assistant manager or something to that title, she was very helpful and educated me on the services that i was not aware of. From the time she greeted me until we departed, she was very nice. She made the experience pleasant and comfortable for my daughter and myself.

tom.veale

25 de may. de 2016

The service rep who took care of me explained very clearly the results of the maintenance and reviewed the inspection results of my car. I was very pleased with my experience.

minivanmom

25 de may. de 2016

I was in and out in 30 minutes. They could not make the process any easier on the customer. I always wait at the service center, and the facility is comfortable and welcoming.

J4Runner

25 de may. de 2016

Great Service Department! Timely & Quality Service with attentive staff. I was able to drive up and have my truck taken care of in no time, while my kids were able to get their homework done in a clean environment.

tomdenniston

25 de may. de 2016

Did what I needed within the agreed upon time and at a price I thought was fair. Can't get much better than that. I'll keep going back to them for needed service

trtlgrl

25 de may. de 2016

Chris always goes above and beyond and genuinely cares about his customers!!!!! Very accommodating and goes out of his way to help.. A thank you to the mechanics too!!

jthomson356

25 de may. de 2016

great job thank you - you guys always treat the customer right and with respect . We have bought the last three vehicles form you because of the brand and service

jflloyd45

23 de may. de 2016

Jamar the service lane manager took care of me as soon as I pulled in the Bay Area. I really appreciated that because my last visit they were all stacked up. I was in & out of the service area quickly. He explained things to me when the car was done. Overall it was one of the best visits since they changed the service area.

WYATTE44

22 de may. de 2016

After 10 years with a Toyota Camry that I inherited, it was time to buy a new car. We had not bought a new car for 15 years.i had never had a Toyota before. I loved the Camry and the thought of going thru the process of buying a new car was very stressful. I knew I couldn't afford that type of car again but wanted a Toyota because of the great service and how much I liked the Camry. My sister recommended Chris because she said he had really helped make the process easy for her. He was great. He explained everything and suggested many options. I love the car we chose. I don't feel like it was a step down at all. I am looking forward to having this car for a long time and will recommend Chris to other friends and family.

TW13324

22 de may. de 2016

My 2006 Highlander was showing warning dash lights of Low Tire Pressure and VSC. These were of concern but the problem solutions were explained and effected by Bill Chaffee. There were several factors at work including the tires, using the pressure re-set button, and operation of the VSC system and the repair of which included replacing the gas cap. Bill apologized for the wait time, waived some charges, and took me through the car wash. Thanks, Bill!

phillipsrk

21 de may. de 2016

Tom was pleasant and efficient. Worked diligently to meet our needs. It was the best car buying experience we've had. Appreciate him going the extra mile!

Papajoe

20 de may. de 2016

Always dependable quality of work.Honored my appointment.Very friendly staff.I will return and recommend to others.Provided free loaner for extensive work.The place to go!

stkokos

20 de may. de 2016

Jeff is on the ball, This was my one year service. He answered question I had. Did not waited long for the service to be done. Thanks, You will always see my vehicle's at your shop. (Not the other guys at Price)

zakirssyed

20 de may. de 2016

Christopher (Chris) is very helping and knowledgeable , i had bad experience in the past with Toyota but when i meet chris he took good care of my car ..Great service ..I am really happy .

KRISTEN6410

20 de may. de 2016

I was very impressed with the friendliness and easiness of my service appointment. Best service center I've ever been to! Everything was explained well and it was a speedy visit!

Renaynay

20 de may. de 2016

I scheduled our service call online. Very easy to use, and the confirmation and reminders were very helpful. We chose Newark Toyota World to service our Lexus because of the quicker and less expensive cost than that of a Lexus dealer. We come from car families and routinely check the fluids and watch for issues, so the extra (rather expensive) services that Lexus performs is not as important to us as it may be with other owners. Newark Toyota has a great service entrance, a clean, comfortable and well equipped waiting area and rest rooms. Jason could not have been more pleasant, professional, and helpful. The service was done in a reasonable time, and I could not tell that anyone other than myself had touched my Lexus. I've had Lexus dealers leave drips of oil under the hood, and paper in the driver's compartment. Not so at Newark Toyota. Overall great experience. I would highly recommend Newark Toyota, and I will be back fr service on my Lexus.

skb

20 de may. de 2016

Jason was awesome. He communicated clearly, explained key issues very well. I was also clear about what to expect and how much time it would take.

GORDONH6

19 de may. de 2016

The last two times I had service at this dealerships service center, I waited more than 90 minutes beyond what was told would be the finish time. No one came out to tell me why it was delayed in either case.As it turns out, the work last time was probably done in time, but no one told me. The excuse was "we were in a meeting." That sure didn't win any credit from me. This was particularly vexing since I had bought the car from their dealership.The time before the service took 2.5 hours, at least more than an hour beyond the stated expectation. I had to seek out the staff to find out why it was delayed. The response was vague.I've gone to other Toyota dealerships and have received much better and timely service. Newark Toyota World has lost me as a customer.

pftcbarnett

19 de may. de 2016

Jamar was my service representative and from the moment I entered the building. He was wonderful. He explained to me what needed to be repaired and came out to tell me when the work was almost completed. Jamar was very professional and polite. The waiting room is clean and comfortable.

hurltm

19 de may. de 2016

I felt really good in regard to the service I received this week at Newark Toyota World! The Prerunner rides noticeably better since the servicing you provided. The manager and actual mechanic, who I was able to meet, were spot on.

AlphaMiz