finger580

23 de sep. de 2015

The professional staff works very well to get the job done. Customer service and satisfaction is clearly their priority and shows. I look forward to doing business again in the future.

Jeannie

8 de sep. de 2015

Everyone was very friendly and professional from time I arrived. Sarah Ashford made me feel at ease from the moment we talked. She was knowledgeable of products and very helpful after I bought the car. All staff that I encountered were very friendly. I was a little afraid when I first arrived, but was put at ease in a short time. I love my new car. Had the 'ultimate' experience at Newbold. Recommend to all.

Grace

7 de sep. de 2015

Very Sarisfied -- Excellent Customer ServiceBuying a new car can be intimidating for anyone but the service I received from Newbold BMW was excellent. Very pleased with the professionalism, product knowledge and follow-up service. I would recommend to anyone AND BMW is an exceptional vehicle! Very satisfied!

carbuyer

1 de sep. de 2015

We had an excellent experience purchasing our vehicle from Newbold BMW. All of the employees were friendly and professional. They answered all of our questions and made sure we were pleased with our purchase. We would definitely recommend this dealership to others. This was the best, most stress-free car-buying experience we've had.

Monica M

29 de ago. de 2015

This is the best dealership if you're looking to buy. Everyone at this location were great to work with. Our process went smoothly from beginning to end. Would refer anyone looking for a no pressure experience and great customer service to Newbold.

04cadi

26 de ago. de 2015

I purchased a used vehicle from Newbold a month or so back and have nothing but problems since then. While the dealership and General Manager seemed concerned with my unhappiness with my car it was all a lie. I was told in writing that they would pay for the diagnostic and repair issue that my car has if I had a certified dealer work on it. I did my part, had a bill for $586.53 that they then called and said they already want above and beyond. I always thought that saying was a declaration of superior service and willingness to make something better. Is being lied to and sticking your customer with a bill you promised to pay above and beyond? Not in my book. Your service is disgraceful as is your tactic to save a buck in the name of lies. Good luck.

DLF12

4 de ago. de 2015

My car buying experience at Newbold BMW was excellent in every respect. Everyone I dealt with was very professional. I never felt pressured. Any questions I had were answered fully. I know a car dealers goal is to sell vehicles, but everyone I worked with at Newbold went out of their way to make sure I was comfortable with my vehicle choice and the financing offered. I will definitely recommend this dealership to others.

Cevans

3 de jul. de 2015

From start to finish our car buying experience at Newbold was excellent! Proffessional and knowledgeable employees who were courteous and patient. We received a great deal on our purchase and I was beyond satisfied with the entire car buying experience.

Bturner3

13 de jun. de 2015

Very professional, family oriented team. No pressure and no hastle. I would highly recommend purchasing your next vehicle from Newbold BMW. They will work with you every step of the way.

Illinois1994

22 de may. de 2015

Outstanding, no hassle service! Everyone was very professional. We will recommend this dealership to everyone.

Driver

21 de may. de 2015

They treated me right. Great experience. Didn't feel beat up. I have bought there in the past and will be back. Newbold is a great place to buy a car.

BMW Lover

19 de may. de 2015

I bought a BMW about 2 years ago from Patrick Newbold and Blaine Finnegan (Service Manager). I had an X3 and knew Blaine from taking it in for service. They have the best service department I've ever seen. Had a great experience. Very easy, pleasant people to work with. No pressure, just outstanding service. I walked in a few days ago just looking around and ended up with a new BMW X1. I bought this one from Blake Turner and Patrick Newbold. Blake has been great. He has been there to help with any questions. This is an awesome dealership with exceptional people. I wouldn't go anywhere else to buy a BMW.

sgmccray

11 de may. de 2015

We were just getting my x1 serviced and not planning on buying a car, but loved the x3 loaner. It was exactly what I wanted. Within a few hours, we drove home the new x3, instead of the old x1. Couldn't be happier. Blake Turner and Patrick Newbold were wonderful. It was such a great car buying experience (and we have had some really bad experiences!).

Lisa Ferrell

29 de abr. de 2015

Just walked in on a rainy day asking and wondering if I qualified To drive a BMW. I was greeted and welcomed in by some of the sweetest people. I was then set down and asked for a little informatio, then the good news. YES, you QUALIFY!.They made this experience so easy. Did not take for ever to ride off the lot with My new BMW 5 series. Thanks you BMW, I love my car.

leslielangston1

27 de mar. de 2015

Such an easy process and great people to work with - Blake and Patrick are great! They went above and beyond! I would absolutely recommend this dealership to anyone in the market for a new vehicle.

Kaitlin Henry

24 de mar. de 2015

They made it very easy to buy a car. Love going there, the customer service is great. Everyone is friendly and helpful. The experience was a good one.

mark.warriner.5

24 de nov. de 2014

Had a great and comfortable experience from beginning to end. I was researching online, pictures and words just dont match up to the in person experience, so I decided to visit Newbold BMW. Walking in the door I was met by Sarah Ashford; personable, professional and made me feel at home. I was really impressed with the relaxed NO pressure attitude. After determining what car I was interested in, Sarah and I walked over to the car and she pointed out the features. We sat in the car for around an hour exploring the onboard amenities, technical aspects and she answered my concerns. Usually I dont buy black cars, but this Black Sapphire 428i xDrive Grand Coupe was stunning! The interior was black too, the red pin stripping on the seats and red accent trim is gorgeous.The entire car buying process was extremely quick and efficient, from walking in the door to driving the car home took about 2 1/2 hours. I would highly recommend giving Newbold BMW a chance to earn your business.

lawyerlady83

13 de ago. de 2014

This is the second time I have purchased a car through the Newbold dealerships. My first car was a BMW convertible, the second a Toyota Corolla. Both times, I have worked directly with Patrick Newbold. Patrick is friendly, professional, and will bend over backwards to ensure you not only get the best deal possible, but to make you feel comfortable with the process. Patrick goes out of the way to work with you and be patient regarding any questions you may have. I live in St. Charles and will literally drive 45 minutes to Illinois just to work with the Newbolds. Hands down, they are the best. I will not buy a car from anyone else.

1Richard

30 de may. de 2014

This was my first visit to Newbold BMW. Promptly greeted and allowed to roam freely. No pressure. Extremely friendly and hospitable staff. Comfortable and clean waiting area and offices. I prefer to keep my business in town and not have to go across the river. Tim Severine made this happen. I am very happy with my first BMW and the overall experience my salesperson and Newbold BMW offered.

zkeeper

21 de abr. de 2014

This is with us and my sister, our 9th BMW purchase since 2008. That's a fair amount of BMW's, and we will not go anywhere else. The sales experience is simply excellent. We like a dealer that is large enough to take care of all the car needs, but small enough to be somewhat like a "good old fashioned small town dealer." It is not that, but feels like that. Both service during sale for prep and after the sale on our older cars is great. Thank you all. ML. & "Mrs. H"

jonnica

24 de mar. de 2014

I've dealt with many dealerships in the past and by far this was the best and least painful experience I have ever had. Completely no hassle and very honest very unusual for car sales. I will always try them first before any other dealership from now on.

keilpeebles

13 de mar. de 2014

Our visit was great. Mike Stone did an outstanding job presenting the car to us and expaining all the luxuries that the car has. He spent a lot of time making sure we were satisfied with the car and answered all questions that we had. Mr. Newbold in the finance dept. was also very kind and thorough with our loan application and paperwork. We would reccommend Newbold BMW to anyone. Thanks again for all you help.

ccduell

17 de feb. de 2014

During multiple visits, Rich Grumley was consistently professional, courteous, patient and knowledgeable. Led me step by step by step through the purchase procedure and the new car familiarization. Pat Newbold handled the financing and made it as painless as humanly possible. The combination of Rich and Pat made buying my new BMW the best, of many, new par purchases made over the years.

2thetop

2 de feb. de 2014

I came to Newbold BMW not really knowing which car I would buy. I initially thought I would purchase a pre-owned BMW SUV. I knew I wanted to test drive several models and that I wanted a vehicle that met my budget. I was able to drive the new 4 Series BMW, which was an unexpected treat, but I decided on the car that I really loved, which was the 5 Series. Patrick Newbold was professional, patient, and completely attentive to my needs throughout the process. I thoroughly enjoyed the my overall experience at Newbold BMW and have since referred several friends and family to the dealership!.

Cbortz

1 de feb. de 2014

I was impressed with Newbold BMW. Rich was great to work with and was always responsive to my questions throughout the process. Rich was not pushy or too aggressive. He did a great job of explaining the car to me. I was pleased with the price I ultimately received and would recommend the dealership to my friends.

jwmoss

15 de ene. de 2014

I have owned five BMWs. This was the first one I purchased from Newbold BMW. It was, by far, the easiest car buying experience I have ever had. I will be back. The service was friendly and professional. I will recommend them to anyone.

dawnsev

4 de ene. de 2014

I was driving by Newbold BMW from leaving another dealership and decided to stop by. I only waited a few minutes and Rich G. helped me find exactly the (used) car I wanted, at the price I was willing to pay. Communication via e-mail made correspondence very easy. It was a smooth process from the first day I found the car to the day I made the final purchase. The final paperwork took no more than 10 minutes. It was a great experience at Newbold and I love my "new" car.

melanierlindsay

1 de ene. de 2014

My husband and I ended up buying not one, but TWO vehicles from Tim Severine in the past few months, because the service and deals are unparalelled! I would highly recommend working with Tim, and this dealer, to anyone in the market for a vehicle. You can't beat BMW quality and Tim's customer service was excellent. We will be hard-pressed to go anywhere else for future vehicles.

scott1189

28 de dic. de 2013

I had a great easy experience from beginning to end. You can only do so much research online. Eventually you need to go see the vehicle in person and take that first test drive. I intially contacted Newbold thru their website. Mike Stone was the one who responded and I'm glad he did. Before taking up my time and yes his as well, I wanted to make sure the vehicle terms where not only affordable to me but also the particular model was right for our vehicle needs. On my first visit I met Mike in person. I went in knowing this visit was basically for informational purposes and getting to actually drive the X1. I was impressed with both Mike's professional demeanor and with the features offered in the X1. Basically just two guys sitting across a desk discussing and thinking aloud my options on making this purchase a reality. I was really impressed with the relaxed NO pressure attitude at Newbold BMW. They didn't require me to fill out any forms, write down my name with follow up info and most importantly didn't take the keys from current vehicle to hide in a drawer so I couldn't leave. I left with more knowledge of the model and had acquired the information I needed. After thinking it over a few more days, I contacted Mike on email. We exchanged ideas on a few scenarios. Other than what's always required with a new purchase, I didn't want to take a lot of cash into the deal to make it work. Of course, like most I had limits on what I wanted to have as a monthly payment. Mike's attitude throughout was basically "you have to do what's right for your monthly budget and works out best for your families needs". Well I'm happy to say it all worked out. When (I) was ready to start "plugging" in the numbers, I was actually able to get into an upgraded X1 model. It had more features and options than the unit I initially drove. Because of Mike's time talking me through it and Pat Newbold working out the deal, I was able to get into the best vehicle for me. I was also able to stay at the price point I felt I needed to be.

SJordan

27 de dic. de 2013

This was my second BMW purchase from Newbold BMW and James Andrews. James provided me the best customer service without any pressure and didn't waste my time with back and forth haggling during the sales process; at Newbold they are straight shooters and offered their best price right up front. I highly recommend shopping at Newbold BMW first because from my experiences you will get the best deal and service without any hassle. I also use their service department exclusively; its hands down the best in the St Louis area.

ChrisSullivan

19 de dic. de 2013

I hate buying cars, for a myriad of reasons, mostly dealing with salesman. That being said, I really enjoyed working with Mike Stone on my recent purchase (2013 528i). He's articulate, knowledgeable, and responsive. I never felt the high pressure sale, or thought I was getting the run around. Class act, and a fine representative for Newbold BMW. I'd buy there again. - regards, Chris Sullivan

terilinz

16 de dic. de 2013

As always our experience with this dealership was wonderful. Listening to what we wanted and we left with a car we loved. This is the 5th Toyota we purchased in our family. Everybody we dealt with was friendly, helpful and professional!

ntrutt

16 de dic. de 2013

Rich Grumley went above and beyond our expectations to help us find the vehicle we wanted.He took alot of time to search websites and dealerships but it turned out that the car we really wanted was on their lot. It was an upgrade from what we thought we would buy but they made it affordable for us. We love it!

JeffreyG

16 de dic. de 2013

A relaxed atmosphere without the hassle. The entire car buying process was extremely quick and efficient. I would recommend giving this dealership a chance to earn your business.

TigerG

5 de dic. de 2013

I am really happy with customer service I've received. Rich was very helpful getting my trade-in for almost the right price I wanted.

kcinman

23 de nov. de 2013

Great experience! This is our second BMW we have bought and would recommend Newbold to anyone interested in a BMW! The sales associates are very friendly and helpful. The service department is great.

btrange

8 de nov. de 2013

We are 3 time return customers of Newbold BMW. And with Jim Andrew's as our sales person and Blaine Finnigan as our maintenance/repair person, we will certainly be back again. Great team.

gotnukes8

26 de oct. de 2013

Tim did a great job! We walked in at noon and came back at 5 to pick up our new X3. A+ service and assistance.

tjrichs

11 de oct. de 2013

Paula Louis was very helpful and knowledgeable regarding the purchase of our vehicle. She is very friendly and an asset to the Newbold team. Terrific!

MABRRY1

10 de oct. de 2013

My last three new vehicles have come from Newbold BMW. I am such a fan that I brought my son in for his first new BMW. I trust the staff at Newbold BMW. Jim Andrews has been great to work with for my last two leases and he also worked with my son on his. Buying or leasing at Newbold is a great experience. You can do in a reasonable amount of time - it doesn't take a day to get a new car. I was in an out in under 45 minutes. I enjoy the security of a leased BMW - the maintanence coverage is excellent. The service department at Newbold is great as well. Scheduling is easy, there is a very pleasant waiting area and I can even take a loaner if time is tight. I give Jim Andrews and the entire staff of Newbold BMW - 5 Stars!

tampadoll65

7 de oct. de 2013

My experience with Mr. Rich was pleasant from the very beginning. He talked to me about the vehicles I enquired about. Talked me through the differences and didn't try to push me into anything. I told him I would contact him the next day with my decision and he respected that. There was no hassle which was a big relief. He was very courtesous at all times and made the purchase as smooth as possible. When I went into the dealer ship I was there for about an hour if that. Once I gave him the call he requested my information on the phone and when I came in to get the car everything was ready for my signature. This is how you do business.The experience overall was excellent. I appreciated his assistance and I enjoyed conversating with him over a course of a few days while I was in the decision making process and at the dealership. He took the time to show me the basics in operating the vehicle which was a huge help. The car is awesome.I would recommend any friend to the dealership with him as a referral.vrLTC HutchersonUS, Army

godsannointed

29 de sep. de 2013

My wife and I were looking for a vehicle that would fit our character. The 528i BMW caught our eye and Rich was very instrumental and helpful in our decision to purchase. He was courteous and friendly, and very informative. He was very helpful in showing us the operation of equipment after purchase. Yes I would definitely recommend Newbold BMW.

druebhausen

25 de sep. de 2013

I purchased a 2013 Toyota Rav, not BMW, at Newbold Toyota. I went there to "look" at Ravs because I wasn't satisfied with anotherToyota dealership, one I had purchased cars from for the past 10-12 years. I was shown different vehicles. My questions and concernswere all addressed. I was not pressured into any decisions and was given options to choose from. Each Toyota employee I was introducedto and spoke with, were friendly and knowledgeable. I went on a Saturday and the following Monday had a brand new Rav 4 to drive away with. I went from a lease' to buying a car' largely because of the service I was given. I would highly recommend the Newbold Toyota dealership to anyone!

gerold

25 de sep. de 2013

All in all a very pleasent experience. Qustions were answered and a general overview of the feathers of the hybird car was sufficient. A little overkill however on the extended warrenty phase of this purchase (in my opinion). Purchased a Avalon hybird--unable to make that selection above.

toniaclancy

19 de sep. de 2013

Pat, Tim and Blaine (from service) were all very helpful. They were not "pushy" - simply gave me the numbers and the transaction was very smooth and painless. It was the best car buying experience I have ever gone through and I would definitely recommend this dealership. I love my new 128i!

mhastey

18 de sep. de 2013

Our experience at Newbold has always been a pleasant one. Mark Wakeford was our salesman and he was so friendly, considerate, patient and helpful while we were deciding which vehicle to purchase. We never felt pressured or rushed into making our decision. He took the time to go over all the features of the vehicles we were interested in so we could make an informed decision. We also appreciated the phone call he made later to see if everything was alright and we were satisfied with our purchase.We have purchased vehicles from Newbold before and have never been disappointed. Every department treats you as valued customers and gives extra effort in meeting your needs. Dan and Marina Hastey

AmolJadhao

18 de sep. de 2013

It was really great experience. They have completed paperwork really fast and given every information. One thing is that Finance team could not justify me about why I am not eligible for getting 1.99% APR. I got it 2.5%, I am okay with it but I would have been more happy to know that as that was the reason to buy a certified CAR. Well I assume there would be some reason of not getting that APR even though my credit score is above 750. However my overall experience is very good. Car is good and price is also good as compared to other dealers. I would recommend this place to my friends and Family. I forgot to get a $25 Goft card and sent them email but hasnt received any communication. I wish NewBolt all the best and I am sure it will go long as Price is compitative and Sales Manager take quick decision on price and I really liked that.

bandcfarm

15 de sep. de 2013

Sonny found the vehicle we wanted quickly and at the right price. This is the second one we have bought, there will be a third. He is always friendly, quick to answer any questions, and finds us exactly what we are looking for. I have recommended friends to Sonny, and would not hesitate to do so again. Great job. Love the new van.

ehpem

10 de sep. de 2013

I've driven BMW vehicles for sixteen years. For the last eight years, I have had my car serviced at Newbold BMW where Dave and Blaine have consistently delivered "Outstanding Service".After putting 125,000 miles on my last car, it was time for a new purchase. Jim Andrews in Sales listened to what I wanted, and respected I was a busy executive and mother with a hectic schedule. His timely, spot on, hassle free service exceeded all my expectations, and created what I would call the "Ultimate Purchase Experience".Ellen Hall

Babulalprasath

3 de sep. de 2013

I have had a great experience with Newbold BMW while buying a used BMW. Richard Grumley is an awesome sales representative who helped me through every step. When I went for a test drive, he guided and explained me what are the best features the car has and gave me a good picture of how a BMW differs from Lexus, which I owned before. When we were negotiating prices, he went back and checked with his manager every time to come up with a better offer than before. Finally, He made the buying experience wonderful and unforgettable in my life. He drove 20 miles to St Louis to pick me up.He also helped me so much in getting the check from the Credit Union where I had applied for loan. I could not thank Rich enough who has made this car buying experience so wonderful.I would definitely recommend everyone to buy your next car from Newbold at O'Fallon. I guarantee that you will enjoy your buying experience and your new car.Again, Thank you so much , Rich for the great deal and great service.CheersBabu

sjbayles

2 de sep. de 2013

Came in to buy new car, either a Sedan or SUV. Dan G was good at getting me quotes over the internet before I wasted any time coming to the showroom. So when I got there, Terry helped me test drive both vehicles. In the meantime, I found a used car on the lot that I liked. Dan G again was very good at getting me pricing via email. When I came in to talk specifics about buying, Dan M took care of all my requests and treated me fairly.

Sslocomb

27 de ago. de 2013

Newbold is very fortunate to have Nick Erlinger and Mark Wakeford on their team. Couldn't ask for better people. I've only bought Toyota's for the last 15 years. I don't even test drive. I just told Nick what I wanted and he delivered. THANK YOU......

heatherbauza

21 de ago. de 2013

We had a good experience and got a good price. The only hindrance we had was the back-and-forth game with the sales manager. Wouldn't it be easier to have him speak to us directly after we rejected the first offer? Anyway, we LOVE the car and appreciate that no one made us feel bad when our 2yr old pulled the fire alarm! Thanks so much and we will be sure to recommend Newbold to our family & friends.

ama18476

17 de ago. de 2013

Terry is a great sales associate who new a great deal about the particular model I came to see even though I showed up with no prior notice. The paper work to close the deal was straight forward and was explained to me before signing. Highly recommended.

Qatarboy

14 de ago. de 2013

I had only been to the dealership once before about several years ago. When my wife and I arrived we were greeted by a friendly staff member. I wanted to trade my car for a new Toyota FJ Cruiser. We were treated kindly and with respect. The salesman wanted to know what we were looking for in the trade. I told him what my requirements were and he worked over a period of several hours to meet our requirements. He was professional and friendly. We finally agreed on a price and I really like the car. I believe I got a fair deal from Newbold. I look forward to a long relationship with Newbold Toyota. Also, my wife and I worked with Matt in finance. Really nice guy who was very helpful and took time to explain the details of the deal with us. Really excellent experience all around.

Ninasrav4

14 de ago. de 2013

Was hoping for a better price or 0% financing, however overall experience was excellent with sales agent, Leah Youngwho could not have been friendlier, knowledgeable, or helpful

scottys59

11 de ago. de 2013

When I test drove the car that purchased the car was not detailed and the low gas light was on. After I sign the deal on the car I was told that when I come back and take delivery of the vehicle witch by the way was two days later that the car would be detailed and that they would put gas in the vehicle. But when I showed up nothing was done and when I told then that nothing was done I just got the attitude of o'well we got are money we don't care. Also I was told the car was service and it was not, I have purchased many of cars in the last 30 years and this is by far the worst experience I have ever had I will never ever recommend anyone to your dealership.One very unhappy customer !!!!!!

Tptaylor57

5 de ago. de 2013

As a woman of a certain age, I am seldom approached by a car salesman when shopping alone. I appreciate the respect and attentiveness I got from Tim. I was treated as a serious buyer. I had done the research and narrowed my selection to a Cadillac or a BMW. The 2 were comparable at a total (options, price, and operating costs.) The sales staff made the difference for me. Tim took the time to provide a total costs, while the Cadillac sales staff would only speak in generalities and ballpark numbers. I am thrilled with my purchase and my husband his thrilled he gets to continue his "bromance" with the service department.

Ehamil2540

28 de jul. de 2013

I am very disappointed by the conceited Finance Manager that assumed he knew what was best for our purchase. Although we indicated that we had credit union financing, he took it upon himself to search 3 additional sources. This was not requested from him.We are in the midst of purchasing a home and are attempting to reduce the number of credit inquiries on our account. He added 3 additional which impact the FICO score. Numerous inquiries decrease score and increase financing costs. I already had my daughter set up for long-term financing at Scott Credit Union.I am not satisfied with his actions. If anything, he did not listen to my wife or daughter nor did he indicate that he was going to run our information.The salesman was exceptional. The Finance Manager was below par.Emmett Hamilton

Shatagopam

18 de jul. de 2013

Excellent price for my BMW 650i x which was fully loaded. Great customer service and prompt reply by email or phone. Everything was good. Highly recommend.

annewatters11

13 de jul. de 2013

I was looking for a used car by browsing the internet. I would use cars.com and check out individual dealer web sites to look at their used cars. When I would find a car that interested me, I would initiate a 'chat' with the dealer. Newbold followed up my initial contact with a phone call the next morning and gave me the name of the person I would deal with at the dealership. My agent, George Page, was knowledgeable and friendly. He did not condescend to me because I am a woman which I GREATLY appreciate. (That has happened to me way too many times in my lifetime.) Our negotiations were clear and concise and no-pressure. I am now a happy certified Corolla owner with 4 FREE oil changes in my future--a great marketing strategy. Thank you, George and Newbold!

happyjudydanjan

11 de jul. de 2013

Mr Kavron was able to finally get an agreed price,and was very professional in the proceedings.He went along with our suggestions,and made the buying experience more pleasant.we had an issue with a spare key,and Mr. Kavron worked out a satisfactory solution.I would refer him to friends in the market for your brands of vehicles.Harvey and Judy ParrSt. Louis Mo

leohaas

10 de jul. de 2013

My two girls and I walked on the lot early Saturday morning and Ron greeted us politely and professionally. Ron did not know I was there to visit with Ken Newbold but was extremely helpful in helping my daughters and I select a car for them to take to college. I was impressed by the stressless way we were treated throughout the process.

kinder89

9 de jul. de 2013

We were very pleased with our recent experience at Newbold Toyota. We bought a 2013 Toyota Corolla. We found the vehicle on Newbold's website and made a call to the sales team for more info and their best price. We were hooked up with Terry Grider. Great salesperson. Over the phone we purchased the vehicle and the next day came in to close the deal. He met us at the door and within a short time I was driving away in my new car. Would definitely recommend the dealership and our salesperson to anyone interested in buying a new Toyota. This is our second Corolla, and I'm sure when we are in the market for our next one, we will be back. Thanks!

med6628

11 de jun. de 2013

I finally have had a unique opportunity to be treated like a person and not a number when buying a car. The folks at this dealership provide a very pleasent car buying experience. There was no secret conversation between the salesmen and his boss. Things were quite the opposite with all details revealed in the open. No hidden fees, no suprise add on's. Overall the best car buying experince I can recall. I would highly recommend Newbold BMW to any and all intereseted parties looking for a new or used vehicle. I look forward to buying my next car from them, just not for some years though as I anticipate my 2007 530i to last quite some time. Thanks again the the folks at Newbold.

tann91

29 de may. de 2013

Red carpet treatment...awesome customer service! The team worked out a great deal for me and I am very satisfied with my purchase...always wanted a BMW.

eddiecaumiant

21 de may. de 2013

We had an absolutely fantastic experience at Newbold BMW. The selection of CPOs- what we were in the market for - was superb, the asking prices reasonable, and the assistance just the right mix of helpful and hands off. We ended up with a 2011 BMW 328i with 6700 miles, lots of amenities and options, and in fantastic condition, with a 6 year, 100,000 mile warranty.When it came time to buy, Rich treated both my wife and I with deference and respect, and was very friendly to boot. He answered all our questions honestly, offered needed information when and where appropriate, and most important to me, did not really 'sell' this car at all. The dealership gave me a trade-in quote over email on our 2005 Jetta, and stuck to it when we brought the car in. This quote was well above blue-book and fair for the mostly immaculate condition the car was in. When we got down to price, the deal took all of 5 minutes to put together. They shot me a price $500 lower than the asking, I shot back with 3% less, or around $3000 off asking (based on market research on the same car sold all over our area). When he came back from the sales manager's office, they'd done $100 better than that. Sold.No pressure on financing (we used our bank), no problem with final arrangements (after hours, but we took the car home and brought the check next day), no hassle on the paperwork (in fact, they'd quoted the costs wrong on our finalization sheet, so cut us a check for another $150 - thanks, James Newbold!), no high pressure upsale (but a quick and honest rundown of the extended factory warranty options available to us.This was the first car I bought from Newbold. It won't be the last. They were awesome. I've told all my friends and family how great it was, and they know me as the guy who'd rather shove a fork in his eye than buy a car.

bryankeller

18 de may. de 2013

Purchaed two BMW's this year, also had service completed in their service shop. Family friendly dealership, personal service and quality is outstanding. James and Patrck Newbold are outstanding to work with as is Jim Andrews, Sales and Blaine and Dave in Service. Best BMW dealer I have ever worked with.

bmcguire_48

6 de may. de 2013

Our experience with Newbold BMW has been great. Salesperson Mike Stone was very helpful in helping us make the right decision on our purchase. We will recommend Newbold to others interested in BMW's.

Kenneth23

2 de may. de 2013

Mike and everyone else at the dealership was great. This was the simplest and most casual car buying experience I have ever had. My wife loves the car and I loved how easy it was to find a great car at a great price.

rayportinga

12 de mar. de 2013

Bob O'Brien was very helpful in introducing me to Newbold BMW and arranging the sale. Thanks to Jim Andrews for completing the delivery and all of the after sales help in many of the setup procedures. Nothing but good words for Jim and the Newbold BMW staff.

sklimek

6 de mar. de 2013

Jim Andrews at Newbold BMW was very helpful in my recent purchase from their dealership. I appreciated that he was always available when I needed to communicate with him by phone or email. He was prompt and efficient in handling my order and when we arrived to pick up my car he quickly got the paperwork and other information taken care of so we could get on the road during difficult weather. I definitely would recommend Jim and Newbold for the great deal they gave me on my purchase. Overall, I had a very positive experience with Jim Andrews and Newbold BMW.

shellyandjoel1234

26 de feb. de 2013

After researching several vehicles and talking to numerous dealers all over the US, we came across Jim Andrews at Newbold BMW. He was by far the nicest most helpful sales person we have ever met! He was able to negotiate our offer with no run around or hassle!! We love our new BMW X5 and will be not only referring family/friends, but will be buying all future vehicles from them! BIG THANKS,Joel & Shelly

cnrank

25 de feb. de 2013

Tim Severine provided me with a very transparent, easy transaction on my purchase. He was up to date on all aspects of the technical and financial matters pertaining to the transaction and gave me confidence before I ever met him. I did most of the negotiating via email and Tim lived up to everything he said he would do. The owner of the store also introduced himself to me and offered his assistance if needed. I was so pleased with the deal that I ordered another car from them!

thewlett

4 de feb. de 2013

Bob O'Brien handled the sale and introduction to the dealership very well. The vehicle was ready for delivery as promised and he did an excellent job making us aware of its features.

Rachael Williams

23 de ene. de 2013

Jim Andrews my Client Advisor did an exceptional job assisting me in getting the new car I wanted and a fair trade in for my car. He kept me well informed on the status of my new car. He was very professional and made the task of purchasing a new car hassle free and very pleasant. Outstanding job!I have never had an unpleasant experience at Newbold BMW, O'Fallon, IL. The service managers and service has always been exceptional.Rachael WilliamsReturn Customer

lisaflo

7 de ene. de 2013

My experience with Newbold was a good one. George Page the sales rep was very professional and helpful. We are very satisfied with the car we purchased. I would recommend my friends to Newbold to purchase a car.

tmaberry

5 de ene. de 2013

Excellent service! Fast, friendly, and very affordable! I was able to take my old car in and within an hour I was in a new BMW!

topgun818

5 de dic. de 2012

My husband and I were just looking when we met Rich. He is very professional, up front, honest and knowledgable. I have over 20yrs of sales experience and I have heard all the of the "sales pitches" and Rich never mentioned any of them. While I do hate car shopping, Rich made this experience quite pleasant.He also took care of a lot of the details that come up and that made the paperwork transition go smoothly and quickly.If you are in the market for a nice car make sure you go see Rich at Newbold BMW.The Smith's

Kenn45

13 de nov. de 2012

I was specifically looking to purchase a new or CPO BMW 5 series to replace my 2004 545i, which was working prefectly, but out of warranty at 131K. I had purchased two cars from Jim Andrews previously, and he lived up to and exceeded my expectations. There were no CPOs that met my wants, so I settled on a new 535i that was almost what I would have ordered. Through a combination of incentives, I saved about $4K off the price. I agreed to purchase on Saturday and picked up the car on Monday evening. It was excently prepared and ready on time. The financial part only took a few minutes and was well done.Jim gave a thorough overview of the car's features, and we were off. I spent about 45 minutes at home activating the sattelite radio and adjusting the settings to my preferences.The 535i doesn't have the immediate power and torque of the 545i, but it is more than adequate. I am already enjoying some of the features of the newer car (sat. radio, remote keyless entry, and much better gas mileage.)I am a happy camper so far.

John Z66

6 de nov. de 2012

The car when I purchased it had a defective front passenger wheel.When I noticed the defect. I called Newbold and brought it to dealer for replacement. It was patched but dealer refused replacement. Still negotiating with BMW USA.

mhoffman

8 de jul. de 2012

We have purchased several vehicles from Newbold BMW. Each experience has been wonderful. Sales staff is very attentive, and we have never felt pushed to make a buying decision. Dave and Blaine in the Service Department are very personable and always provide a clear understanding of the work performed, what is needed, what is recommended, and what can wait. The loaner car (during service) is a nice bonus.

Seabrin

28 de feb. de 2012

I worked with Bob from 400 miles away on a CPO. Bob was knowledgeable and upfront about the car. He stated on several occasions that the car was nearly flawless. I was skeptical since I wouldn't see it until the day of purchase. He was right. It is incredible. Seven hundred miles so far without a problem. Pat Newbold was also great to work with. He called us back to the dealership because he had given us he wrong interest rate. It was a point too high. He had a signed sales agreement and he brought us back to save us almost $1000. I would definitely recommend.

beemer8

4 de nov. de 2008

I would not recommend Newbold to anyone. They are the most unprofessional group of salesmen I have ever dealt with. I have made numerous attempts to get specific questions answered, with the response..."I will call you right back." I finally have to call days later. I talked to two different salesmen at that dealership who gave me $3,000 difference in value of my own BMW within days of each other. I was told that the reason why is because I have "major transmission trouble". I then had THEIR service department inspect it to find out that there was nothing wrong with my car. I have had 3 different people call there in reference to a particular vehicle on their lot. Even gave the salesmen the stock number. All three times they were given inaccurate information about the car. When I talked to the manager about that particular situation, he said that we "talked to the wrong people." That is the response to all of my questions and concerns about my different experiences....."You are talking to the wrong people." What kind of answer is that? I finally talked to the owner. I now understand why the salesmen and manager are the way they are.....It all starts at the top!!