Linda

22 de abr. de 2015

The service is friendly, professional ,and fair. The service people treat us with respect and are very polite.

Nicole scarpelli

8 de ene. de 2015

I recently just purse purchased a 2014 GMC Terrain and I will say that I absolutely love it!! I am at 100% ford girl and swore to myself that I would never switch. well I did and I don't regret it! It's a great vehicle excellent gas mileage and it's a really pretty vehicle as well. My dealer was Ray Smith and I could not be more grateful. He was very helpful he was straightforward and to the point very helpful walked me through everything and I cannot understand my vehicle more!! Ray Smith is a great guy very helpful and I was very blessed to have met him! thank you very much Ray for all your help and I will definitely be returning customer!! And plan on sending a lot of friends and family as well!!! Nick Abraham Automall as a whole is very clean all of the staff is very very helpful as well I enjoyed my experience at GMC!! Thank you again for a great experience!

Happy in Ohio

29 de dic. de 2014

I really enjoyed looking for and getting my vehicle at Nick Abraham Buick GMC. Mike really took the time to ensure I got the right vehicle to meet my budget as well my needs. Everyone involved was so nice and went out of their way to ensure I was happy.

KmoC

30 de nov. de 2014

I had a great experience buying my Ford Escape. Shawn got me into a vehicle that was perfectly suited for both my job requirements and personal lifestyle. It was refreshing not being persuaded to buy anything I didn't need. And the Service staff has been phenomenal. Todd in Service always makes sure i know about oil change, brake and tire specials and whenever I have any issues (which is rare) he makes sure they are taken care of quickly. I have had an overall great experience with Nick Abraham Ford and look to continue doing business with them in the future.

Happy truck buyer.

3 de sep. de 2014

This was the forth dealership I visited trying to find a used pickup truck. It was by far the best experience! Rose was superb and easy to work with. I found the truck online at Cars.com and was able to purchase the truck at a fair price. I would suggest Nick Abraham Ford to anybody looking to buy a vehicle.

Scott

24 de ago. de 2014

The service team at Elyria Ford is outstanding. Chad and Todd always take time to make sure the vehicle is in proper running order and go above and beyond to get my truck serviced timely. It is a service department that has knowledgeable team members who take the time to work with me individually. I would highly recommend the service team to anyone.

Bad expirience

22 de jul. de 2014

I called to dealership with recall on my wife's Ford Escape stearing problem. Service department schegule repair a month from now. Next day I called and tryed to see if I can make faster then that because in danger she is in. Just to find out that if i bought car from them that would be no problem with giving me a rental car in the man time, till repair are being done, but because car was bought in other dealership nothing can be done, I asked to talked to General Manager who laughed at me saing that nothing they he can do for me. All my and my family cars and trucks I buought from Ford dealerships , ,but never been insult as bad as at this dealership.

Chad

1 de jul. de 2014

This dealership had a car for sale that are known for motor issues. I asked if they could check to see if the cams were fixed and I got a reply; "we don't have that information nor could we find out without tearing the motor apart." Wrong, all you have to do is take one cam cover off to see if the cam carrier was fixed by welding it to the cam sprocket. Plus they were asking double fair market value for this car so a little "elbow grease" for a potential sale must have been too much to ask. I know other dealers that go out their way to insure a used car is in good mechanical condition. I don't care if it is used, a dealer should always insure that the car is mechanically in good working condition. Unless they are asking wholesale price for it. But when they ask a premium over "fair market value" for a car, you would expect a premium experience when buying it. Would not recommend this place to my most hated enemy.

happy camper

15 de jun. de 2014

I recently bought a used Buick Regal from a private seller. While researching the car I found 2 recalls. I called a Buick dealer on the westside of Cleveland and was told to buy a carfax report to see what was done to the car. I was very disappointed by this response. Instead of arguing with that dealer I decided to call Abraham Buick. I was very impressed! The service representative found the recalls, gave me details about each recall, told me what had been preformed and when. She even transferred me to parts when I inquired about a part involved in one of the recalls. The parts rep was also very helpful! He went into the stock room and found a part that I had a question about. This is the kind of service that encourages customers to return again and again. I will definitely rely on Nick Abraham for all of my dealer needs.

CJ

4 de jun. de 2014

Dear Nick, My wife and I ventured to multiple dealerships looking to buy a car that fit our style and our economics. Every dealership outside of your lost the number one goal, these people wanted to get into a new car how do we make it happen. Nick your Sales Rep Mike found a way and got creative...We were tough on Mike but he prevailed and we were able to get a deal done. Thank you for the wonderful expereince and all the effort. I plan to return and trade my car in. CJ

J T

2 de abr. de 2014

This has got to be one of the worst dealerships in Lorain County. Maybe I have just had bad luck with sales people.. I was told a car was SOLD that I wanted that was actually on a different Abraham Lot. Another time I was turned away I can't get you a deal, wouldn't even show us any cars. Two bad experiences NEVER again. :( Horrible.

DJ

13 de feb. de 2014

I have purchased a minimum of 10 vehicles (both new and used) over the course of the last 12 years from Abraham Buick-GMC and Abraham Elyria Ford, and would not think to buy anywhere else. I have always been treated courteously and fairly by Nick Abraham, Mike Abraham, Brian Marple, Wendell Brown and Chuck Sturgill and their sales staff, and as a female buyer that is of great importance to me. Way to go guys, keep up the good work, and I will keep coming back even from out of state.

cookzoo

17 de ene. de 2014

Had an appointment for service to our Nissan on 1/15/14. Was told it would be a 3 hour job initially when appointment was made. When we arrived we were told by the female service advisor it was going to be more like 4-5 hours. We were told she would call us when the car was finished. At the 4 1/2 hour mark we decided to go back to the dealership and check. The car was sitting and waiting for us in the parking lot. She went on lunch break and never called us. The Thursday before the appointment we also informed them that the front passenger headlight was out and needed repaired. At first the advisor said everything was all done, the light was finished and we were good to go. After checking, the light had not been fixed and to make matters worse they didn't have it in stock despite the fact we had called earlier on this. I asked for a customer satisfaction survey and they didn't have one to offer when I paid my bill. We left the dealership frustrated.

Brad Mullins

3 de ene. de 2014

I recently purchased a new f150 platinum from Abraham Ford. I have purchased many vehicles from the different Abraham dealerships. I continue to buy from them because of the fantastic customer service and how upfront they are with pricing and any questions I may have. Mike Abraham has always made the whole process of buying a vehicle very enjoyable . I trust that if there is something wrong they will make it right . I would highly recommend buying a vehicle from any of thier dealerships.

Disgruntled buyer

19 de nov. de 2013

Had a very shady experience with this dealership. Signed a contract and left a deposit on a used car that was apparently not ready for delivery that day. Car was to be repaired to a deliverable condition before pick-up. Was informed after several days that the dealership could not repair the car to a deliverable condition and the sale had to be cancelled. I have observed several times since, that the car is still, after 5 weeks, listed for sale on several websites at this dealership.

ken mcbee

13 de nov. de 2013

stopped in today to see if nick would help out with a donation for the American legion hall on bender road.. the sewer and water lines are about 70k, without a hesitation nick donated to help the vets out here..thank s nick !!!! ken mcbee

AaronFcous

8 de ago. de 2013

When shopping for a new Ford; I was treated exceptionally well by the sales staff. Every detail of the vehicles was explained to me in detail, and there was no pressure to make a purchase. I am very confident that I received a great price on my new Ford; and would definitely recommend Nick Abraham, Elyria Ford above all the competitors.

AaronFocus

8 de ago. de 2013

Took my 2012 Ford Focus SEL into Nick Abraham Elyria Ford for a scheduled maintenance. Was greeted immediately by the staff, went over the details of my car, and gave an accurate estimate regarding the service of my car. Always top notch service for your Ford, I wouldn't recommend anywhere else over Nick Abraham's service department

Steveo95

5 de ago. de 2013

The finance dept in the dealership is horrible worst experience I have ever had if you have a question they look at you like your stupid. They tell you have the facts on the table and if u think they are polite you will be mistaken

O.G BOBBY JOHNSON

11 de jul. de 2013

my salesman Cy Rabb was tremendous he took care of all my needs in the buying process on my new 2013 fusion words cant desribe how fast he got me rolling in and out of the dealership cudos to DONNA ALSO WHO HELPED WITH THE SIGNING OF THE PAPERS I WILL TELL EVERYONE I KNOW TO COME TO ELYRIA FORD TO BUY A CAR

Kevin Cendrosky

25 de jun. de 2013

Even though I work for General Motors, I have always had my non-warranty service performed by Elyria Ford. Their service department is top notch and they have the best prices around. I recently purchased new tires for my Chevy Malibu and Elyria Ford had the best prices by far. I would definitely recommend their service to others.

Don Griswold

24 de jun. de 2013

Rock Solid...that is the only way to describe the well oiled machine that is Abraham Ford Service department. I searched for years to find the right fit for my service needs and Chad Whitacre and Brian Cales consistantly deliver in a professional, personal manner that sets the "Gold Standard" of auto service. Thank you for taking care of my family's vehicles!

DJ

22 de jun. de 2013

I will not service my wife's or my vehicle anywhere but Nick Abraham Auto Mall. There are no people in the car business that care about their customers more than Chad Whitacre and his staff. They are quick, professional and knowledgeable. One would think that only Ford's can be serviced here, but that is very wrong. My wife's Subaru is much cheaper to service at Nick Abraham than it is at the Subaru dealership she bought it from! Great place, great people!

Ron shaw

20 de jun. de 2013

I have had my car serviced at this location and was very impressed with the service and concern shown to me. In addition, this is the most organized and clean Ford service garage I have seen to date.

Rick Keystone 77

20 de jun. de 2013

I went in for a scheduled oil change and tire rotation. During the inspection, it was noticed my tie rods needed replaced. Todd delivered the news in a very professional manner and gave me phone updates during the process with an expected competion time. Due to the length of the repair, Chad was generous enough to give me a car to use. No customer wants to go into any service situation anticipating spending $30 and actually spending $300. Chad and his team turned a significant expense increase for their customer into a very positive experience. I'll continue to take all my vehicles to Elyria Ford for service and I'll continue to refer my friends to Chad and his great team.

Rob Allemeier

20 de jun. de 2013

I have been using the Abraham Ford group for servicing all of my vehicles, regardless of make or mode.. The service is competitively priced (Including new tires) and the service is outstanding. Chad, Todd and Brian are all exceptional and have gone out of there way to make this convenient for me and my family.

Phil Tuttle- satisfied customer

20 de jun. de 2013

I recently sent my Ford Ranger in for repairs at the Elyria Ford site. It was not the first time I have taken a vehicle to the service department at Elyria Ford; as a matter of fact, it is the ONLY place I take my vehicles and my mother's vehicle when it needs repair. It has been several years since I have taken a vehicle anywhere else and I don't anticipate taking a vehicle anywhere else. The entire service department, but in particular Chad Whitacre, Todd Cendrosky, and Brian Cales at the service desk make me feel comfortable and confident that the problem will be accurately diagnosed and thoroughly remedied. I have always been more than satisfied with the repairs and service at Elyria Ford and plan to continue to bring all my vehicles to the service department in the future. Sincerely, Phil Tuttle Wellington, Ohio

MPyles

20 de jun. de 2013

I have my oil changed and tires rotated at the Nick Abraham Auto Mall. Chad Whitacre is the person I deal with when bringing my vehicle in. He is very courteous and diligent with his job. The entire staff is very nice to work with, I would recommend anyone to go to them for service.

Tool Time

20 de jun. de 2013

I have been going to Elyria Ford for the service of my vehicles for several years. The service department is always fair and there when you need them. I deal with Chad, Brian and Todd almost everytime I go in and they understand my vehicle needs and always know how important time is to me and get me in and out in hurry. I have always bought and serviced my vehicles from the outstanding team at Elyria Ford. Thank you

Lagrange Guy

20 de jun. de 2013

Todd and Chad both were great at answering my questions. My car was ready to go quicker then I expected. I also price checked 3 places for my tires and they were by far the best price and with quick service I'll definitely be back. I highly recommend them.

Jerry Senk

20 de jun. de 2013

When it's my company car, wifes or daughter, Chad always accomdates our busy schedule and turns around our vehicles quickly. I really appreciate the way they inspect the cars during routine maintenance and advise of any additional potential issues. Brian gets the paper work done quick and doesn't miss a thing. I can buy my Ford's anywhere, but Abraham's service department makes this automall my preferred shopping place. Of course, Donna in finance is #1 in getting the best deals for new or used.

Gary Kincannon

20 de jun. de 2013

I take all three of my Fords to Abraham Elyria Ford! The Service desk, with Todd and Brian, are always courteous and provide timely service. The work is always completed in a timely and competent fashion! The price is right, the waiting area is great and the overall service is right on! I wouldn't go anywhere else for my auto repairs and service. Service manager, Chad Whitacre should be applauded for running such a smooth operation.

Kevin

20 de jun. de 2013

I took my car in to get new tires and an oil change. Todd was my service writer and did a terrific job making sure everything was done in a timely matter. When everything was done Chad made sure i was completely satisfied which i was. Great job boys!!!

Adam

20 de jun. de 2013

Whenever I need anything done with my car, from oil changes to big maintenance I always go here! The service I receive here is top notch. Brian and Chad treat me as if I'm there number one customer. I always get my car back fixed right the first time and clean.

Raptor 2012...

20 de jun. de 2013

From oil changes, to tires rotated great group of people at Elyria Ford. Todd or Brian always take care of my service needs..

Mike

20 de jun. de 2013

I purchased a used 2003 Ford Excursion. Truck was very clean and serviced before i picked it up. I worked with the used car manager(Brian Marple) in the Buick building. He was very helpful and knowledgeable. He was able to answer any of my questions i had. He showed me and told me all about the excursion. He also had a car faxed printed off for me and any service records he had. He also helped me with service to my wifes 2010 Mountineer- it needed tires, alignment and oil change. He was so helpful with the purchase of the excursion i did not hesitate to take my wifes car back in for service. I would highly recommend this dealership for purchasing a vehicle and/or having a vehicle serviced! Thanks Mike

Pete

20 de jun. de 2013

Recently purchased a car through Abraham Auto Mall. The car salesman, Brian Marple, was very helpful. He thoroughly answered all of my questions. I would definitely recommend Abraham Auto Mall.

Mia

20 de jun. de 2013

We recently shopped at Abraham Auto mall and were very pleased. The used car salesman, Brian Marple, was very helpful. Thanks to him for a great experience.

Shelby

20 de jun. de 2013

I had a great over all experience while purchasing my new Acadia! I've been telling everyone that I know that they should check out what Abraham Automall has to offer before going anywhere else! The manager I dealt with, Brian Marple was very accommodating and knowledgeable. I wouldn't hesitate returning for any of my automotive needs! A+++

Scott Harris

19 de jun. de 2013

After the outstanding customer service and quality work completed on my Ford F150 by Todd and Brian, I wanted to share this great experience. For anyone who has not been satisfied with services at other dealerships, definitely go to Elyria Ford. Todd and Brian took the time to talk to me about the service needed on my truck and then made sure the work was completed to my satisfaction. Customers always come first and that is why I continue to do business with this dealership.

jwalter

19 de jun. de 2013

I dropped my car off the night before and Todd called before 9 am to let me know that they were finished. There was also a noise that they tracked down to my brakes that was taken care of quickly. As always my experience was great!

LaCrosse Fan-PFC

18 de jun. de 2013

We have been customers of Nick Abraham for years, we have always been satisfied, sometimes more than others. We recently purchased a Buick La Crosse from Nick Abraham Buick-GMC. Our salesperson is Ray Smith. Ray is very friendly, knowledgeable, and caring, he helped us find an auto with all of the amenities we were looking for, he also made sure we understood all of the many features. We will certainly be recommending Ray Smith, Nick Abraham Buick-GMC, and all of the staff & support people at this dealership.

John Rokasy

17 de jun. de 2013

Purchased a car for myself and one for our daughter through Ray Smith. Very easy to work with and patient! Always works to give the best deal and service.

Kathleen Rokasy

17 de jun. de 2013

Bought several cars from this dealership. Love working with Ray Smith--always personable, helpful in every way. Great salesman!!!!!!!!!!!!!!!

AaronNewFocus

5 de jun. de 2013

Had a cracked bumper and went to Elyria Ford to get it repaired. Excellent service, quick two day turn around. Even let me have a rental. Great experience and customer service.

AaronFordFocus2012

5 de jun. de 2013

I recently purchased a 2012 Ford Focus at Nick Abraham. The sales people and management were fantastic: any question I had about the vehicle was answered. The sales team even found me a Ford Focus SEL Hatchback, in Sterling Grey Metallic and had it driven from PA to the store. I was not pressured and was given the best price available for the car. The car features were explained in detail before I drove away with the car. Overall, I would definitely Nick Abraham, Elyria Ford as a great place to visit when looking to buy a new, or used car.

Aaron2012Focus

5 de jun. de 2013

I went in for my 10,000 Maintenance on my 2012 Ford Focus, and had excellent service. I was greeted, given an accurate estimate on when my car would be finished, and even got a free car wash! Nick Abraham, Elyria Ford provides the highest quality car service that I have ever received on a vehicle. I strongly recommend servicing your vehicle at Nick Abraham.

jamesz

18 de abr. de 2013

I recently bought a used car for my kids and we received great customer service from the salesman Barry Stephenson to the office suppor staff who processed all the paperwork.

Matthew

22 de feb. de 2013

I drove 1700 miles to make this purchase, had talked to the internet sales person about details of the truck I was buying. When I arrived to pick it up and found out it was a long bed instead of a short bed. The sales mans response was that he had emailed me the sticker tags, like I could read them on the road there. Then his other response was that we were stuck, since we had already put a nice chunk down. Then goes on to tell me that he drives long bed 4x4 and does fine. Good for him he is not driving this one, or making the payment on it. Will never internet shop for a new vehicle again, thanks to him and willingness to make things right.

FORDFAN

19 de feb. de 2013

RECENTLY PURCHASED A VEHICLE FROM STELLA AT ELYRIA FORD. SHE EXPLAINED THAT SHE WAS VERY NEW IN THE BUSINESS AND HAD ALSO ONLY BEEN AT NICK ABRAHAM A SHORT TIME AS WELL. WELL, I WOULD HAVE NEVER KNOWN! SHE WAS VERY KNOWLEDGEABLE AND MADE MY WIFE AND I FEEL VERY COMFORTABLE. WE DIDN'T FEEL PRESSURED IN THE LEAST AND SHE HELPED US MAKE A DECISION ON THE RIGHT VEHICLE BY LISTENING TO OUR WANTS AND NEEDS. THANKS FOR ALL YOR HELP! I'LL BE REFERRING MANY TO YOUR DEALERSHIP AND TO STELLA!

Happy Escape Buyer

30 de ene. de 2013

Always satisfied with the customer service. The buying process was great. Walked through the navigation system and Sync on my new Ford Escape.

NotreDame Fan

30 de ene. de 2013

This is the only place I will get my vehicle serviced. I have been a loyal service customer for over 15 years. The guys, especially Brian, at the counter next disappoint and quality of repairs are great. Always have gone above and beyond what is expected. I never ever feel like I am getting taken advantage of especially being a woman.

FusionCustomer

30 de ene. de 2013

Customer service has been great service and buying experience since purchasing my car 6 years ago. I will definitely purchase my next car here.

Sleepwalker

30 de ene. de 2013

Been extremely satisfied with the dealership and have been a repeat customer and will definitely be coming back.

JimServiceCustomer

30 de ene. de 2013

I have had great response from Todd in service and no troubles. Plan on coming back for any future repairs. They treat you great here.

gretto

6 de dic. de 2012

The service staff took good care of me. They are freindly and had my car finished quickly. I will defenitly go back for all of my car need from now on.

Charlie

5 de dic. de 2012

I have been a customer of Elyria Ford for my last 7 vehicles. Gary Heath has been my salesperson for all of them. He really makes a person feel at home, and Chad Whitacre and his staff in the service department make everything run smoothly.

Car Man

12 de ago. de 2012

I was traveling from another state and when I called this dealership they handled and met my expectations.

Ford fanatic

27 de ene. de 2012

I searched the internet for a 2008 Ford F-150 4X4 extended. I found the exact truck I was looking for at Nick Abraham Ford in Elyri, Ohio, 150 miles away. Scott was a pleasure to deal with. Donna in financing was very helpful with financing and extended warranty plans. Best buying experience I ever had. I would recommend this dealership to anyone. Very professional in every way.

Car Shopper

30 de jul. de 2011

We went to Nick Abraham Ford looking for a new or used Escape. We dealt with a saleswoman named Rose, who was incredibly helpful in helping us decide. We picked a vehicle and got a great deal from her! The facility was nice, new, and clean! They had a huge selection and I was very happy with my experience!