Shauna G

3 de may. de 2013

Car shopping and buying is about as much fun as cleaning the toilet, so when I decided to trade in my car for another used vehicle, I "sighed". I scoured the Internet for a week prior to my escapade and had a list of 4 cars that I wanted in order of my favorite. I ventured out on a Saturday and my first stop was Nissan of Portland. I parked and found the car I wanted. I opened the door and the inside smelled good. Then a very nice man - Miguel - introduced himself and he smelled good, too. Always a plus when the Used Car and the salesman do not smell like cigarette smoke. I was happy. We got into the car and started the test drive. I started asking Miguel my list of questions and he was REFRESHINGLY HONEST and said, "I don't know as much about Toyotas, I will answer all the questions I can and then will get some help with the rest of the questions at the dealership." That honesty will bring me back to this dealership again and again. The negotiations are usually the most painful part of the car buying process. Miguel's manager came out - Pete. I had a certain price that I wanted for trading my car and they had a certain price that they wanted to give for my car and sell their car. It is always the ping-pong match. But this time it was different. I said, "Pete, I am a rock-star in the credit department...you give a little and I'll give a little and let's get this done." Pete was great and didn't even blink - and said, "You got it." I was thrilled and I'm going back. Best dealership I've worked with in 10 years and they're getting our business again. Thank you!

Margaret B

1 de may. de 2013

I have a 1996 Nissan pick-up with 133,000 miles. I have worked with their service department for many years in regards to major services and repairs. For several years now I have them do the routine 3,500 mile service, because I find them to be honest about what repairs and maintenance services I really need. We go over the service inspection results and we talk about what needs to be worked on now and at a later date. I like them giving me a heads up about things that will need to be done at a later date which is really important, because I have a fairly high mileage vehicle. Sometimes I have them do the work and sometimes I go elsewhere, because of cost or my established relationship with another service provider specializing in things like brake/tire replacement. The accuracy of their repair estimates is good. If they find a new problem they will contact me or wait to tell me after the original repair work is done so we can talk about where I go from here. Timely maintenance and repair saves me money in the long run and I want this vehicle to last many more years to come; the service department and I are working as a team to help make this happen.

Tessa L

1 de may. de 2013

I have been a customer of NOP and their service shop for a few years now and there are many reasons for that! I bring in all of my Nissans including an '01 xterra, '94 pathfinder, and an '04 pathfinder to NOP. They do incredible work and are HONEST. My cars are running so great after each of the services NOP performed on them. I have had everything from oil changes, to brake flushes, power steering flushes, 4wd services, and even major mile services done at NOP and I have zero complaints. You are treated and welcomed like you are family, or at least the way family should treat you and welcome you ;). Thinh and Nikki do an awesome job and make me laugh!... Which is super nice because getting your car serviced isn't always that fun but they make it that way. There is no pressure on you and they make you feel at ease. I also have a Volvo so I know how frustrating service people can be, pushing unnecessary services on you, making you feel like you have to do what they say or else your car is doomed. I had spoke with Thinh about this concern, as well as Nikki and they took car of me. I could not believe how Nikki went to the extra step for me when I wasn't even getting a Nissan serviced. Nikki went ahead with getting the specific parts I needed for my Volvo and my car was ready in no time. She is such a sweetheart and saved me $200! I definitely recommend NOP if you want quality work and amazing customer service.

Tsluscier T.

30 de abr. de 2013

After going to Nissan of Portland several times recently; for a variety of repairs, it would be irresponsible of me not to let everyone know how absolutely wonderful, and consistent, along w/ a great deal of honesty and competency the service department has! Initially, the service department provided timely oil changes and scheduled maintenance on our Nissan Xterra. When warranty work was needed, Nikki provided timely and accurate information on what was needed, how to proceed and made the whole process simple and straight forward- Nikki was EXCELLENT! From there, we've had the timing belt changed, radiator replaced, and more scheduled services done. Nikki continued to communicate well, explain what was recommended and confirmed what was done w/ no surprises at the end. Nikki was EXCELLENT! The value that the service department offers was re-enforced recently when another vehicle was in need of service. Having gone through an independent repair service, then to two dealerships in the area- it was decide to go to Nissan of Portland Service Department. Based off their abilities w/ the Xterra and the trust established by proven past performance of the service department. Once again Nissan of Portland Service Department handled the situation professionally and fixed the Volvo successfully- even w/ the master mechanic going over the process before the work was even done. Also, I might add. When a part came in for the Volvo that appeared to be damaged, the mechanic/ service department did not hesitate in sending the part back. (shows to me they insist on doing a quality repair) Again, throughout the whole process, Nikki was EXCELLENT! Nissan of Portland Service Department is a group of people who are straight-forward, competent, professional, and nice people, very willing to service your Nissan vehicle, AND, even on occassion a Volvo! Thank you Nissan of Portland Service Department! Thank you Nikki! YOU are EXCELLENT! P.S. Your handwritten "Thank you" notes after each repair are appreciated)

Lisa T

30 de abr. de 2013

I recently leased a car at NoP, and had a fantastic experience. I was shopping with my two young sons, who unfortunately were not perfectly behaved, but the manager, the sales rep and the finance person were all very accommodating and understanding. More importantly, everyone I interacted with was professional, friendly and helpful. I test drove several cars and asked lots and lots of questions, all of which were answered clearly and thoroughly. This is especially great because my transaction was somewhat complicated--I had a trade in on a lease and was thinking of buying or leasing two cars-- and all along the manager helped me figure out options and was creative and helpful in working through possible scenarios. And, I love my Altima! In short, NoP is a great place to buy/lease a car.

Alisha H.

30 de abr. de 2013

After 5 hours and dozens of dealership visits, I happened to pull into NoP because a car in the lot caught my eye. I was shown a car in my price range, but it wasn't ideal. The hardest part was that my dream car was sitting right there! The price was JUST out of my reach, but after a little bit of 'car-salesman tease', Kiwi, the very polite and no bs salesman, took the time to work with my credit union and was able to meet my very low number. The entire process only took a couple hours and I was so happy to be leaving in my ideal car, which, ironically enough, was a Hyundai.

Roger H.

29 de abr. de 2013

We recently purchased a vehicle through Rustom NOP. My husband and I had such a fantastic experience! We knew exactly which cars we wanted to look at but we when we walked in, understandably, we were prepared and dreading the high pressure sales tactics. To our surprise and relief there WAS NO HIGH PRESSURE SALES TACTICS! Our salesperson, Jimi Hays, was courteous, professional, and pleasant to work with. He showed us the cars that we asked to look at, and after test driving, we made our decision from there. Seriously it couldn't have gotten any easier than our transaction. Barnaby, the Sales Manager, worked with us to get the purchase price down to where we needed it to be. Absolutely one of the best car experiences we could ever wish for!

Joanna A.

29 de abr. de 2013

Ive owned my Elantra for 8 years, and it's served me well - but it was in need of major repairs. Instead of wasting my money on it, I decided to upgrade, and I found a 2011 Altima that had everything I was looking for in my next car. It was an easy buying experience, I got a great deal, and I couldn't be happier. This morning I needed a couple of easy service fixes, and they had everything done super fast. Thanks for all your help, I'm looking forward to doing more business here in the future!

Renee R.

26 de abr. de 2013

I went to test drive the 2012 Altima 3.5SR just to make my future father-in-law happy, and had no intention of liking nor buying a Nissan. Kiwi (Steve) was so great & low key. He showed us the car, and instead of trying to hard sell me on it, he just let me look around and play with the tech package, then drive it. He's obviously very knowledgeable, but really let me guide the appt, which was a very fresh change from the annoying salesman we had at the prior dealership. I respect someone that respects me enough to let me decide on my own. By the end of the appointment I was 100% sold, and my fiance was talking me down! We still had to check with friend who knows another dealer...but I was so excited when they got back to us & said no way can we beat that price and I should stick w NoP. So, I went full circle from humoring someone else to driving away my perfect car, all with the help of Kiwi and the rest of the folks at Nissan of Portland.

Cheryl K

26 de abr. de 2013

My salesman Evan was a pleasure to work with. He took time to explain everything about the car and has followed up with any questions I might have.. Evan's specialty is the Altima, the car I was interested in, which was a nice bonus for me. The whole staff was great and I didn't feel pressured. It was like being in the hands of a well-tuned group of people working to help me buy my new car with as much ease as possible. And I LUV my new car!

Jason D.

31 de ago. de 2012

My wife and I had a very very refreshing car buying experience with Rustom Nissan of Portland on 122nd Ave. Larry, the fleet director, and David the sales manager, were both great guys and we didn't have to go through headaches of haggling, and other b.s. I recommend this dealer to anyone looking for a great car. Ask for Larry or David, for sure. I know, right?

Warren C

27 de ago. de 2012

Gotta give it up for Ammar, Pete, and Romano for putting up with me during my parents car buying experience. I know for a fact that if you are a car salesman I can probably be your kryptonite. These guys were completely patient with me throughout this process. My parents are both retired so I had to look out for my parents best interest at heart. Gave them what my parents wanted in a car and what my parents bottom line was. I told Ammar to go ahead and give me a call whenever they were able to meet my parents needs and within a few hours I received a call from him telling me this was something feasible. I'm always reluctant about a phone call as it could always be a ploy to just get me in so the next morning I decide to look at the competition and see what they were able to do. Was totally put off by the sales person at this other dealership as he was already demanding that prices are as is. Told him I worked in the car business as just small talk and he quickly starts backtracking what he was saying. Went and had lunch with my folks and during lunch got a call back from car salesman at the other dealership telling me he was willing to work with me. I gave him the price that Nissan of Portland quoted before we had left earlier and he told me over the phone that the bottom line he could do was "X" amount of dollars which was fairly feasible in my book. I didn't want to dismiss Ammar quite yet so I made my trek back to Nissan of Portland to see if their claims were true. Arrived here and was not quickly greeted by an entourage of sales consultant only having to walk in the showroom and find Ammar look at me with a smile waiting to assist us. He showed me a variety of models in the price range stated and we began the paperwork process. Told them my parents were willing to just pay cash for the car and they gave us a different alternative to give us the best savings to keep us in the stated price range. Got us in and paperworked signed off at the finance dept. in about an hour and a half. The best part of the whole thing was that they gave us a complimentary tank of gas and had the car detailed. I found a couple minor issues on the detail and they were able to resolve these issues in a timely manner without a change in their composure or the feeling of trying to just rush me out of here. Overall A+ customer service from these guys. I will definitely recommend any of my friends to come here and purchase a car from them. Thank you Nissan of Portland and Ammar, Pete, and Romano for making my parents buying experience a pleasant and easy journey.

Maxima1

30 de dic. de 2011

I looked all over the portland area for the maxima I wanted, every other dealer kept trying to sell me one they wanted. The salesman at N.O.P showed me their inventory when they didn't have the one I wanted they offered to find me one. I left that day with no pressure to buy anything, instead they called me the next day and told me they found one and will go and get for me and still beat everyones price in town...they were super laid back I will by my next car from Justin,barnaby and Lonnie...they were easy to deal with and treated me like a friend... Thanks N.O.P. You got a customer for life.

disappointed in Nissan

1 de dic. de 2011

Started with Nikki from Internet Sales, her service was great, was introduced to Barnaby to make the Sale. Barnaby truly listened and heard our unique situation. The process seemed easy, shortly after it was a done deal. Purchase agreement signed, 2 personal checks were taken. We were told to return with a Cashiers Check the next day to replace one check, then they would hold the other for 28 days. No financing needed.Not a problem, it should have been. BUT, as I returned with the Cashiers Check, I was told I need 2. The deal was not done, and I need to pay for the difference. Due to our unique situation, we did not qualify for the hold check. I asked to speak to a sales person and was told no one was available. I need to supply the check or return the paperwork. I was even followed to my car, telling me not to leave without giving the paperwork back. I felt like a criminal. All for the difference of $1628.00. Why didn't anyone bother to call to let us know, prior to our second visit? I was totally blindsided! You be the judge!

First time buyer

8 de nov. de 2011

Checked out their online inventory and did some homework before popping by. "Kiwi" is great, very patient, not condescending. A sales guy just doing his job. Went back and forth a bit on prices but walked away with a great deal. Worth checking out if you know what you're looking for!

The Gargoyle

3 de nov. de 2011

I had been shopping for a specific vehicle and saw one online advertised by Nissan of Portland. I exchanged emails with the internet sales staff and made an appointment to see the vehicle. When I arrived, the car was right up front and ready to go. After the test drive, it took 15 minutes to arrive at a price that I felt was fair. In and out in less than 90 minutes! Awesome staff,no pressure, straight dealing. All in all, a good experience.

Kevin

31 de oct. de 2011

Chris did a great job of keeping in contact with me; letting me know when they received trucks that meant my values. It was easy to go in and drive the trucks with no pressure to purchase. Once our decision was made the paperwork was fast and easy. Everyone that helped us was friendly and had plenty of knowledge. I would buy again from this group!