courtneydl

2 de jul. de 2014

Norris Honda was excellent to work with in purchasing my new CR-V. They understood my unique situation of limited time and worked as a team to help me make my purchase without spending 4-5 hours at a dealership. I was able to get my test drive, and car appraised and a deal struck in 45 minutes. Could have finished the deal, but had to leave. When I returned, the car was ready to go, finished the paper work and was out in less than an hour. Great experience. Friendly and very helpful sales people to work with.

karmacritic

8 de may. de 2014

JB, the salesman, is a good person and treated us well. I also like my new car, and I like the Honda brand.That said, Norris Honda managed to turn what should have been a pleasant experience into a terrible one. I should have seen it coming when the finance manager rushed us through the paperwork and made several mistakes. That's okay, we thought, everyone makes mistakes and we corrected him where we could (something that seemed to bother him, now that I think about it, but at the time we just wanted to drive off the lot with our new car and we let it go). And so when he shredded some documents to start them over we thought everything would be fine. Well, it turns out my wife and I didn't catch all of the errors. The first one was two weeks later when it turned out they had forgotten a document related to the titling process. That's okay, we thought again, everyone makes mistakes (and here's crossing my fingers this won't come back as an issue with the DMV). A bit of a hassle to snail mail things to Maryland, but fine.Then the next day: it turns out they also collected the wrong amount of tax. Ok, that's not fine anymore. But maybe we can talk about it. After all, the way I was raised I was taught that when I make a mistake I own up to it. Not Norris Honda. What followed has got to be one of the most unpleasant series of conversations I've ever had with, well... anyone, specially someone who just last week pocketed $22k of my money, and now is insulting me over $200. I don't mind paying the extra cash to fix the mistake -but that's just no way to treat a customer.Let this serve as a warning: the way a dealership treats you AFTER the sale is going to be much more important to you long term than the way they treat you BEFORE it.

limecriz09

20 de abr. de 2014

norris honda is the best place to shop for your new car people help you the besy way they can they save me dollars of money, $500 for college student check!, 0.9 APR for my honda accord 14 love it inside out. 2 years free oilchange & car wash. i also dont need to worry about my car dents specially when parking to the store they got me covered "ding monkey". and i offer me gap zurich insured for the event my car destroyed i wont pay any cents.!!!! Thanks you Johb B & Dale.

Margaretweddle

14 de abr. de 2014

Excellent experience all around , also with finance officer . Got a great deal , treated with respect. Quickly in and out when having sunroof visor installed . I would highly recommend this dealership .

nicolef5

4 de abr. de 2014

Words cannot express how pleased I was with the service at Norris Honda. Very Fast and efficient with no guess work. Every department worked together giving you the best deal for your dollar. The made me appreciated and spending my money with them was worth it. Mrs.Becky Stafford is a wonderful sales associated very knowledgeable and follows the sale all the way to the end. They get a full 5 stars and if you aren't shopping with Norris Honda you are cheating yourself.

mkb8713

4 de ene. de 2014

I have already told several people about my great experience at Norris and the wonderful deal that I got in purchasing my new Civic. I will come back to Norris for future cars. I commend again Matt Dixon for his service and true customer concern. Thank you for such a great experience.

Dustoff122

29 de dic. de 2013

Becky's expertise and knowledge has made my buying experience a wonderful one!! She was incredibly friendly from start to finish. I have put off buying a new vehicle due to the whole process but Becky made it an enjoyable one!!!! I never felt pressured and she was very professional. I have told all my friends and family to go see Becky for their new car!! Thanks to Becky & thanks to Norris Honda!!

CLubawski

28 de dic. de 2013

I do not live in the Dundalk area, but I was referred to Becky from a co-worker who had purchased her Honda from her and had only praises to give for the service she received. I must also praise Becky for her excellent customer service during the purchase of my new Civic. Becky was very knowledgeable and courteous throughout the entire process. I love my new Civic! I recommend Norris Honda for your next purchase, and I definitely recommend that you to ask for Becky!!

ridge14cay

27 de dic. de 2013

I bought a Ridgeline From Matt Dixon. He made the process so simple from start to finish. I didn't live close to his delaership so on his day off he meant me at his other store to have my trade looked at and when I finally decided to buy the truck he even hand delievered me the truck. He made the whole process easy for me which is a big plus and when ever I would email him he was right on top of emailing em back within minutes even late at night. I didn't feel pressered from him like I did from many other dealers. I will def be buying my next Honda from Matt at Norris.

JFritze

17 de dic. de 2013

I purchased a 2013 Honda CR-V in August. I was between this dealership and Heritage. While Heritage would not give me exact numbers (e.g. price of the vehicle, finance rate, etc), they at least didn't make empty promises. I went with Norris because they were close to home and because my grandfather referred me to the dealership (and never got his referral bonus). Also, I was promised a free detailing, but never received anything about this in the mail. Dale, the finance manager, gave me a bit of a run around about the financing and indicated that there was nothing else they could do to get me a lower rate. Three weeks later I got a letter in the mail from the bank that they had lowered my interest rate. I called the bank to ask why and they indicated to me that Heritage Honda had negotiated a better rate on my behalf and they were honoring that rate. Furthermore, they pushed that they provided 2 years of free service with any new vehicle purchase. No... that is up to 3 services within 24,000 miles or 2 years whichever is sooner. Dale pushed and pushed a warranty on me, which I declined. He used scare tactics to try to get me to purchase this warranty which is way overpriced compared to other Honda dealerships.I love my new CR-V, but I did not like my experience with Norris Honda.Now... their service department is great. I made an appointment for my first free service and was in and out in 1 hour. Granted, this is based on a single experience, but others people indicated that the service department is really good. My only complaint is that my CR-V is making a noise at start up on cold mornings and they told me its nothing to worry about. I will be pushing them to look at it further with an appointment for just this matter.

Elyz

11 de dic. de 2013

WORST EXPERIENCE I HAVE EVER HAD! I was told by a friend about a great deal they had on leases for a 2013 Honda Accord LX. He gave me the exact number he was paying. I called Matt from the dealership who told me he would give me the same price. He also said he would match the trade in price I got from Carmax and that the tax credit would enable me to get the Sport version at the same price he quoted me. I went in and he took my car to get valued for a trade in. He came back with an offer that was $500 less than Carmax. When I asked him about his promise to match, he said the $500 tax credit would make up the difference. That was not what he told me on the phone (which is why I brought it there as opposed to carmax). After much haggling they upped the offer to match it but told me if I wanted the Sport it would be $35 more a month. When I asked why it wasn't the same price he told me on the phone, he made up some BS about that price being before tax and that this what he told me. I completely lost patience and took the car because they had already taken my trade in to the other lot and I had already been there for an hour and a half. They told me I would have a statement and my tags within a few weeks. Its been 60 days and I still have not gotten either. When I called Matt after 2 weeks to find out where my trade in check was he told me i would have it within a week. No such luck. I then called again after 30 days to find out why I hadn't received a check for my trade in, a statement, or my tags he told me about some medical emergency and that's why things were backed up. He said he no longer wanted to help me and if I had any questions I could speak to the manager. I called the manager who told me he would have the check sent out (minus my first months payment which was already overdue) and that I would receive a staement within a week or 2. It is now 60 days. I received my check but still no bill or tags. I called Honda today, they said my lease doesn't exist and my name is not in the system yet. They said they still have not received my paperwork from Norris. I just spoke to Dale at the dealership, he said he has my tags and he will send them out and that I have a 2nd payment due which I need to make over the phone so I won't be overdue again. All in all this was the worst experience I have ever had and every single person at Norris seems to have dropped the ball.

ChefCosta

23 de oct. de 2013

Excellent Dealership! The staff were friendly and helpful. They were responsive and had answers for all of my questions. They gave me a great deal!

Sammo

21 de sep. de 2013

Becky and Brian both went above and beyond to be sure I could get everything done quickly. Brian went way beyond when it came to the installation of my spoiler I was totally impressed.... overall it was an excellent experience.

leilalays72

12 de ago. de 2013

KUDOS to Mr. John "JB" Burris, he is a superb Sales Agent and definitely an asset to the company. Norris Honda needs more Sales Agent like him.

cscheffel

5 de ago. de 2013

Excellent, courteous service... detailed knowledge of vehicle and expedited financing process. Highly recommend this dealership. Previous experience at this dealership in 2005 was also excellent.

daniel18JYJ

18 de jul. de 2013

Overall experience was wonderful. John Burris and Dale Ill were outstanding and did all they could to help me. Other sales people were very friendly and helpful. I would recommend Norris dealership to my friends and family.

carissa09

19 de may. de 2013

Fantastic experience buying with Brittany. Negotiated price via email before we came in and they kept their word. No sales pressure and excellent customer service. We were in and out in just over 2 hours! Highly recommended.

patti0419

1 de may. de 2013

I was very impressed with every Norris Honda Employee ( Carl, Brian and Dale ) that worked with me in purchasing my 2013 Honda Civic. They were friendly, knowledgeable, accommodating and just absolutely "wonderful"! This was my "first" new car since 1974. Yes, I said 1974! It was a Ford Pinto bought at Norris Ford. It looks like Norris is my recommended dealership. I am very happy with my Honda Civic and very pleased with the way Carl, Brian and Dale treated me! Special thanks to Carl, my sales representative! He was OUTSTANDING!!

yankee44

1 de may. de 2013

Absolutely the best buying experience I've ever had in buying a car. David Emala was courteous,no pressure in buying something we didn't want. He answered all of my questions.

GRoanhouse

21 de abr. de 2013

I had an excellent experience working with Norris Honda, especially Andrew Hart in Sales, when I purchased my new Honda Fit this month. I have been considering purchasing a car for about a year and Andrew Hart provided advice and guidance along the way. When I was finally ready to buy a car, Andrew made the process unbelievably easy. I was in and out of the dealership in less than an hour! I got great financing and I didn't have to endure a hard sell for extra warranties, etc. I would definitely recommend this dealership - ask for Andrew Hart!!!

tssawhn

19 de abr. de 2013

One of the best dealerships I have ever dealt with. The attention, the experience and the price were all top notch. This is the place you want to buy your next vehicle.

Familyspilotone

16 de abr. de 2013

I bought a new pilot from Matt he gave me the best deal out of the ten dealers I went to he took the time to help us pick the right trim level that meant my family's needs showed us how to use every feature on the pilot and had very good follow up with us after we bought the car would def be buying from him again and sending my friends his way

tliberto

24 de mar. de 2013

I called first to let the service manager, Joe, know that I didn't have much time. During this time of the year, I work morning, noon and night. He took me right away and the work was completed and I got out of there within a half hour.

AndreaBanworth

20 de mar. de 2013

I recently purchased a 2013 Honda Accord Coupe from Norris Honda and had a great experience. The salesperson, "JB" John Burris responded almost immediately to my email inquiry. JB was pleasant, respectful and really listened to what I wanted. JB and Brian (Finance) were very helpful and really went above and beyond for me.Everyone I came into contact with at Norris was friendly and helplful. No pressure at this dealership. I highly recommend buying a Honda here.

sjames1454

16 de mar. de 2013

Donna was very friendly and followed up in a timely manner. I had to bring my car back for a follow up but the staff was friendly and competent

KathieNordhoff

10 de mar. de 2013

Very Pleasurable experience. Got the exact car and financing I wanted and it did not take all day!! They took care of me like I was one of the family.

Pilotfan63

5 de mar. de 2013

I had a Chevy Malibu I hated it so I went to Norris Honda and my great sales person was Matt Dixon he gave my very great numbers on my trade and the best deal in town on the price of my 2013 pilot exl with res he made the process very quick and painless I will send all my family and friends there and they even give a free two year maintenance plan please if u r looking to buy a new car go see Matt Dixon at Norris Honda him and his manager Brian were great

Priestly

4 de mar. de 2013

Great People...Great Vehicles...Great Price! Thank you Mark and Bill...honest, fair and super helpful. I love my new Civic. Looking foward to seeing everyone when I come back for my free maintenance!! Such a comfortable family "vibe", thanks again!!! 5 out 5 Stars!

accord13boom

1 de mar. de 2013

i went into Norris Honda the other night to get a new car i didn't really know what kind of Accord I wanted but my sales person matt was one of the greatest sales consultants I have ever worked with he helped me find the perfect trim level I wanted that had all of the options that I needed for my everyday life style and when it came time to talk numbers they were very straight forward gave me a very great price on the accord and really great numbers for my trade I was in and out of the dealership quicky Matt went over the whole car with me from top to bottom until i completly understood all of the features he called and followed up with me the next day to make sure everything was ok. He was the best sales person I worked with in a while. I will for sure be buying my next car from him. Norris Honda and the team of Matt and Brain got an A+++++++ in me and my familys book.

TimothyHartlove

19 de feb. de 2013

I recently bought a new Honda Civic from Norris Honda. From his first contact in response to my email, David Emala was, without a doubt, the best salesperson I have encountered in over twenty years of purchasing automobiles. He was extremely knowledgeable, listened to my requirements, and facilitated a smooth transaction. The entire process took less than two hours and the entire staff at Norris Honda was extremely pleasant and helpful. I would highly recommend anyone in search of a new vehicle, start and end his/her search with Norris Automotive Group!

EricDengler

6 de feb. de 2013

What a wonderful experience purchasing our new Civic at Norris Honda! Very prompt responding to emails and answering the phone with our initial contact and follow-ups. The showroom is clean, very aesthetic looking with complimentary coffee. Becky Stafford was very knowledgeable, friendly and with no hint of pressure sales at all. The next new vehicle we purchase we will definitely be going back to Norris Honda and I would highly recommend it to anyone looking for a new or used vehicle.

fiatbill

2 de feb. de 2013

Great Price; Becky is great at multitasking and jugging customers, and she knows the product very well and is quite patient. Would DEFINITELY buy from here again and recommend them to friends / family. Byron was quick, professional, and pleasant, and he qualified us for just the loan we were hoping for. Bought 2013 Odyssey EX-L with just the right options for us.

KBWallace

28 de ene. de 2013

We had an excellent experience. There was no pressure, great service, and great pricing. Every person we encountered was courteous, knowledgable, and attentive. Love my new car!

maddy.kamalay

4 de ene. de 2013

They made it easy for me to have my car serviced during the work day and still be at work for the full day. I appreciated that they shuttled me to and from work even though I work about 20 minutes from the service center.

adina4985

29 de dic. de 2012

After calling many different dealerships Becky was by far the nicest and most patient salesperson we dealt with. She spent time to answer questions and worked to get us the best deal she could. Our experience with Norris Honda was very pleasent and we would definitely recommend them to a friend and would definitely return for our next car. Thank you for making our experience so enjoyable!

MaxineStavros

25 de dic. de 2012

All of the staff were super friendly and welcoming. A lot of people equate buying a new car with a trip to the dentist, necessary but unpleasant. This is the second time I bought a car at Norris because I did not dread going back. I knew they would be attentive to my requirements and not put undue pressure to conform to what they thought I should do. I always heard that men take advantage of women who are shopping with out male input. That was not the case. Carl took the time to answer all my questions and assist with setting up some of the new features in the car. Kudos to Norris Honda and Carl.

dcboys37

19 de dic. de 2012

I called Becky and let her know my situation, what I was looking for, price range, etc. First we worked out my financing before I even stepped foot in the door. She got me a great rate and gave me a great price on the car as well. She was very friendly and guided me through the process with ease. Once I arrived we took care of the paperwork and I was in and out in about an hour.

tab.cromer

17 de dic. de 2012

Purchased a new car from this dealer 12/14/2012. The sales representative, Frankie Singleton, was very friendly and attentive through the entire process. He was very responsive and professional. The delivery experience was great, everything was in order when I arrived and the process was organized, streamlined and hassle free.

mwalsh03

13 de nov. de 2012

The process was very easy and friendly the entire time. Brittany and her manager answered any and all questions that i had and were never pushy at all

rkerr1

31 de oct. de 2012

I am a previous customer and went into the dealership with an open mind to trade my 2010 civic in and if I couldnt that was fine as well. Carl welcomed me when I first walked in, he listened to my needs and concerns which was very important to me and he worked every scenerio to make the purchase happen. I will definitely recommend Norris Honda to friends and family.

oyenka1

16 de oct. de 2012

Donnell worked efficiently and fast with me to make sure I got the EXACT 2013 Honda Accord EX-L with Navigation that I wanted. I love my new car.

kajohnso

10 de oct. de 2012

I had a poor experience with a local dealership and was pleasantly surprised at how I was treated at Norris Honda. This was the only one in the area who even came across with a price quote for what we wanted. They all wanted you to "come on in". So I valued Becky's attentiveness, her direct no pressure approach--no playing the old car games as in past years with buying new cars. She was very knowledgeable, pleasant, efficient. All in all it was a pleasant experience and we will buy from Norris Honda again even though they are 30+ miles away from Annapolis!!!

LDBeddows

7 de oct. de 2012

Carl was very professional. I came to Norris in the morning asking to test drive a new Honda. By that afternoon, Carl had searched, located and delivered a car in the color and accessories I wanted. I hope the Norris Service Dept offers the same outstanding customer service that Carl provided. Great job Carl. I love the car! Thanks.

odilla

7 de oct. de 2012

The sales service staff were accommodating, and the environment of the dealership was clean and comfortable. The staff were all friendly and the sales consultant, Becky, was extremely helpful in explaining car features. Andy was great. The price we got the car for was awesome. We will buy all future cars through this dealership and highly recommend them!

abcurley

22 de sep. de 2012

There are not enough words to say have helpful Carl Haffner,Brian Marshall.They went above and Beyond thier means to get me in the vehicle I want to be in.I didn't think at first I was gone to get the vehicle Wanted and it was because ofmy credit record and your Team Players made it happen

ref069

21 de ago. de 2012

Worked with Becky Stafford.Very easy to deal with,no pressure got the vehicle I wanted from another dealer.I had bought my last pilot at Norris and it was such an easy time came back and it was just as easy.GM Bill Vowles helped with the financing end when things were backed up.Looking for a Honda give Becky Stafford a call or email her.Like I said it was a very good experience as far as car buying goes.

purpledoggy

15 de ago. de 2012

My husband and I contacted Norris Honda via email asking if they could beat a quote we had from another dealer for a new Honda Odyssey and we were contacted by Juliet Stone. I informed her that I had two vehicles I wanted to possibly trade in and she asked me to bring them down to be appraised. Juliet was very friendly to us and spent the time to show us all the different vehicles they had on the lot. I have nothing but good things to say about Juliet but its a shame the other employees of Norris don't share her friendliness or eagerness to make their clients happy.We brought both of our vehicles down to be appraised and afterward the man who appraised them refused to give us a number on how much we would get on both vehicles. We were told that we had to get that number from Bill Vowles. We were never told a number for our trades just that they would match the quote I had from another dealer. I asked what the difference in the out the door price of the Odyssey we wanted would be if I decided not to trade in one of my vehicles (Ford Mustang) and was told in an email that it would be a $1500 difference. I wasn't going to trade in my vehicle for such a low amount so I chose to trade in one vehicle. When we came back to the dealership to buy Bill Vowles told us he had over appraised our vehicle trade in and the difference was now an extra $3000 on top of the $1500 difference he had told me by email. Bill told me he had a Ford dealership and could have sold the Mustang there to make a profit but now that I took it out of the equation he was not going to give me much for my other trade. When I showed him the emails where he stated it would only be a $1500 difference if I chose not to trade in my Mustang all he kept saying was that he over appraised my first trade so now I have to pay to make it up. I told Bill he never gave me a number on what my trades were worth and he became nasty and kept saying he told my husband how much both trades were worth which he never did. Bill became very nasty and tried to talk us in to circles with numbers. I finally became sick of his horrible treatment and got up and left. I was floored by the night and day difference in the treatment I received between Juliet Stone and her manager Bill Vowles. I confronted Bill in an email later where he stated only a $1500 difference between my trades and how I felt lied to. I was ready to make a deal with Norris and had cash in hand but Bill Vowles made sure to send my business and money elsewhere.

Kweaver15

15 de ago. de 2012

Jim Rogers was very helpful with assisting us with getting a used vehicle. He answered questions, assisted with test driving & made the process of buying a car easier than we have been used to. The entire staff (in new & used areas) were very friendly.

civicgal

10 de ago. de 2012

Had a great experience buying my new Civic. I'm not one to haggle and play the "game". I went online and requested quotes from various Honda dealers in my area and found Norris had one of the best prices. Juliette, our salesperson was absolutely wonderful and very helpful in the process. She was very personable and I would recommend her to anyone who is interested in purchasing a Honda.

wojowojo16

6 de ago. de 2012

Excellent Experience, great price, friendly dealer. Brought my wife and kids and was in and out very quickly. I would definitely go back for my next purchase.

blackdogs07

1 de ago. de 2012

My 2001 Honda Odyssey stopped working just a few days after my 29 y.o. son died. I investigated prices on the internet and was given Norris Honda's name. Juliette Stone reached out to me immediately Monday morning (I had e-mailed on Sunday when they were closed), followed with a phone call. I explained my situation. She immediately went into action and I was surrounded by the most wonderful, helpful staff. My old car was towed by Norris to their location; they arranged for my rental car to be picked up at the dealership so I didn't have to worry about it. Most of the initial paperwork was done on-line and ready for me to sign when I came in. From the first step until the last I was treated as the most important customer, ever. They continue the quality service during the 1st 2 years with help getting the car to their dealership for maintenance at no cost with a pick-up service. There was no high pressure tactics, the pricing was the best in town (I had done my research), and the caring quality of these 3 individuals is a credit to the Norris Honda dealership. I can't say enough about them. This is not the closest Honda dealer to my home, not even the 3rd or 4th closest, but I would return to them without hesitation based on Juliette, Dale and Brian. I thank them for making a very tough week a little more bearable.Sincerely, Marci

wjprincess07

15 de jul. de 2012

I recently bought a 2012 Honda Civic from Juliette Stone at Norris Honda. My experience was surprising pleasant and I got exactly what I wanted. Great price, excellent service, and easy transaction! I was prepared to deal with your "classic" salesperson, and that was simply not the case. She explained all my options but didn't pressure me to buy anything I didn't want. All of the staff was respectful, knowledgeable, and honest! They even have a kid's room to entertain the little ones. I definitely recommend Norris Honda to anyone looking for a great deal!!!

Philipoy

6 de jul. de 2012

The staff assisted me from the receiving to the cashier are very customer friendly. Never treated this way before from other shop where I used to bring my other car. I wish my other car is also Honda so I can bring them there too.

rhall81158

28 de jun. de 2012

Excellent buying experience. Norm responded to all my questions and concerns. He is a great representative for your dealership. Would definitely buy from him again.

tom glancy

24 de jun. de 2012

Becky was a pleasure to deal with. Honest, friendly, no pressure. It was an enjoyable buying experience. I would reccommend her dealership and her to anybody interested in purchasing a car.

kendrix16

20 de jun. de 2012

Carl is very attentive to the financial needs of his customer and I like that I don't have to do anything haggling in terms of pricing. I told him the price range that I can afford and he worked with me to find a quote that I would feel comfortable with. Thanks Carl!

pmcquade

31 de may. de 2012

I gave Carl Haffner all "5's" because i had a very pleasant experience buying a new vehicle. He was courteous, friendly, very knowledgeable about the vehicles and felt comfortable working with him. My parents are thinking about buying a Honda CRV one day and will be contacting Carl because they thought he was very professional and knowledgeable. That says it all!

vmurchison

1 de may. de 2012

Choosing Norris Honda was not my first choice after being dissapointed by two other dealerships, I decided to call Norris Honda and I am extremely glad I did. Working with Juliette Stone was a pleasure, she made me feel comfortable and answer every question I had and did not pressure me in any way. Everything she said she would do came to fruition, I would definitely recommend Norris Honda and Juliette Stone as your sales person.

woodgavh

8 de abr. de 2012

I purchased a 2012 Honda Pilot Touring Edition using Norris Honda's Internet Sales Department. This is my fourth Honda vehicle purchase and my third Honda Pilot. My sales associate was Jack Poteet. He was courteous and professional from his first contact with me. It took a little less than an hour to settle on a price which, by the way, was lower than 2 other dealerships I had contacted. I told Jack I could not get to the dealership before 7pm that day to test drive the vehicle and finalize the purchase. Jack was only in the office until 5pm, but said he would wait for me. I arrived a little before 7pm and Jack was there as promised. Following a thorough test drive, I decided to purchase the vehicle. I never felt rushed or pressured by Jack Poteet, even though my wife and I did not leave the dealership until almost 10pm. Jack had stayed for 5 hours after he was supposed to leave in order to complete our purchase. Now that's one dedicated employee! In the 40 plus years I have been buying automobiles, this was by far the most pleasant experience I have ever had at a car dealership. I will definitely return to Norris Honda and Jack Poteet for my future Honda purchases.

cschafer913

6 de abr. de 2012

I went on line asking for a quote on a new Accord. I could hardly believe what a great discount off list price and interest rate that I was offered. Went in and test drove the model I was interested in. I asked if I could get one in white with ivory interior with all options I wanted. They got it for me in one day. Brittany was great to deal with. Great service, great price, love the car. Will definity recommmend to anyone shopping for a car.Chris Schafer

hotdog9988

3 de abr. de 2012

The friendliness of the staff was outstanding. Normally car buying is a stressful experience but not at Norris Honda. I felt very comfortable during the entire experience, not there was no pressure to buy- that is why I returned. I even could have purchased the vehicle for a few hundred dollars less had I gone to a dealer in Silver Spring but chose to keep my business local because entire staff, especially Becky, was so easy to work with.

tomchar2

29 de mar. de 2012

This was the most painless car-buying experience of my life! Becky was very "low-pressure", honest and efficient. The price we got was unbeatable and the service was excellent. My husband was in the market for a Nissan a few weeks ago, but will now probably buy from Becky at Norris Honda.

thewalds

27 de mar. de 2012

My husband and I just bought our second vehicle from Becky at Norris Honda. We have found Becky's product knowledge to be superior to salespersons at other dealerships, which helped us to purchase the right vehicles at the right price. Where other dealerships tried to play games with the numbers, Becky offered us straightforward and competitive pricing on our new vehicles and our trade-ins. Where other dealerships tried to steer us into pricier vehicles, Becky worked to understand our needs and match us with the appropriate package. We have had 2 pleasant buying experiences and will continue to recommend Becky and Norris Honda to everyone we know.

charche

20 de mar. de 2012

I had a great experience buying a 2012 Honda Fit Sport from Brittany Martin at Norris Honda. I requested quotes online from a few different dealerships; Brittany sent me the lowest quote and responded the fastest. I went to the dealership a few days later for a test drive. I left with the car. This was my first experience buying a new car and it was so painless! The people at Norris Honda are very honest and fair. No need to worry about any shadiness. The sales manager Brian and the financial department were very courteous and showed that they cared and wanted my business. I would definitely recommend purchasing from Norris Honda!

patrickowensby

13 de mar. de 2012

Great trade in value. No hassles what so ever. No curve balls thrown at me like with many dealers I bought from in the past. I work for a major insurance company as a adjustor and you better believe I will recommend this dealership to everyone. My neighbor has purchased a used car from them within 3 days of me making my purchase from what I told them about this dealership. Thank you for the great experience.

nicole cardarelli

7 de mar. de 2012

I rate Norris Honda with excellent everything ! The associates there are very nice and helpful ! They are very honest and won't let you buy a car that your not to sure about they helped me to.d the right car and had it here the next day. Although my paper work got messed up its ok because just the service made up for everything !

harleyfxdf

24 de feb. de 2012

Over the years from the vehicles i have bought norris honda has been the best experience from start to finish i told them what i wanted and what i needed and between becky stafford and brian marshall and mark vowles they made it happen. all i can say is this dealership is my new home for buying and servicing my vehicles. Norris Honda went above and beyond to make the car i wanted happen.Sincerely,David Swartz

KMorri23

24 de feb. de 2012

After having a bad experience at another Honda dealership closer to my home I was able to get help at the Norris Honda with Becky. She was able to explain all of my end of lease options and also found the perfect car for me. They were able to get my car from another dealer in one day and I as able to pick it up the next. The atmosphere at Norris was relaxing and calm and I did not feel pressure to buy something if I didn't feel it was right. They listened to my concerns and gave a fair price for me car and also an awesome interest rate. I would recommend using this dealership and also Becky to anyone I know interested in purchasing a Honda.

lrymer

20 de feb. de 2012

Jack was so great to work with. He took considerable time wtih me and was patient with my decision making regarding the purchase. He's not pushy, answered all of my questions, and made the process super easy. I would recommend buying a car from him if you are a person who feels uncomfortable when a salesperson is pressuring you to make a decision, as Jack gives you time and space needed when making such a large purchase.

joeyrapp

3 de feb. de 2012

Great service today!!! Very professional in every aspsect ...the showroom looked fantastic ..dressed with new Honda(s). The service representative explained everything that was done to our car ...I was amazed that the two recalls for our 2008 ACORD were handled along with the necessary oil change and tire rotation. I was worried about the recalls ...our car ran noticeably better after this morning's maintenance! Thanks,Joe R

atiqrehman

24 de ene. de 2012

I just buy new car they are very friendly specialy there is lady name becky is is verylovely lady she realy helps lot thanks beacky

loudekl

19 de ene. de 2012

From the moment my wife and I walked in the showroom I was impressed. The showroom was very clean and most of the models were presented. The salesman was not"pushy" and was easy to work with. We had visited another Honda dealership earlier and left there feeling uninformed. Marc pointed out many features of our new Accord that we were unaware of. Steve Gaines the manager in charge was excellent to work with and was very professional.

falconvj

12 de ene. de 2012

It was a great experience. Got a good deal and the whole process was really smooth. I am really satisfied with my new vehicle so far.Definitely recommended!!!

coombs

31 de dic. de 2011

I was very pleased with the service Norris Honda provided.The customer service was efficient and very friendly.I have had very different experiences at other dealers,especially warranty work.

rbart48

30 de dic. de 2011

We had just received bad news about our 1991 Toyota Previa LE (243,648 miles); it needed substantial repairs to the brake system. As we were unwilling to spend the money to do the repairs, we began our search for a new vehicle. We decided that a small SUV/Crossover vehicle would be the best fit for our current lifestyle. We test drove a number of vehicles and, after some debate, settled on a 2012 Honda CR-V EX AWD. As the CR-Vs had just recently started arriving at area dealerships, they were in relatively short supply. We contacted several dealerships to request "internet" pricing. We actually heard back from a few, but the pricing on the 2012 CR-Vs was not very promising. As my son-in-law and my daughter had purchased vehicles from Norris Honda, we contacted the person with whom they had worked. We provided him with our "wish" list for the new vehicle. The dealership did a thorough search for the model and colors that we wanted (even following leads that we had found from on-line inventories of other dealerships). Fortunately, they were able to locate a model with our 3rd color preference. We drove our old mini-van to the dealership and were treated with the utmost respect and courtesy. We received what we considered a great price on the 2012 CR-V. Although everyone was very friendly during our visit, we felt that the total time that we spent at the dealership was a bit long (about 4 hours). All things considered, we highly recommend this dealership to anyone looking to purchase a new Honda.

STRUMKE

27 de dic. de 2011

BECAUSE I DID NOT HAVE AN APPOINTMENT, AND JUST CAME IN ASKED IF THEY COULD LOOK AT A TIRE AND DO MY RECALL ON THE CAR. AND THEY JUMPED RIGHT TO IT , DONE IN 1 HOUR. PERFECT.

xrayjeff

7 de dic. de 2011

Becky was very friendly when it came to explaining all of the features that came with the car. She also took the time to get to know me and introduce me to the service staff. The staff worked very hard (even after I left) to make sure that I got the best financing deal that I possibly could. I would definitely recommend this dealership to others looking for a different vehicle.

stoneyburke2

17 de nov. de 2011

I had a very pleasant experience purchasing a new Honda from Carl Haffner. He is very knowledgeable, courteous, and friendly! Carl went through the entire operation of the vehicle, and was able to answer all of my questions. As a former car salesman, I was able to appreciate his Professionalism more than your average consumer.Carl was instrumental in securing the Best deal possible, along with an interest rate that sealed the deal with my wife! (NOT EASY TO ACCOMPLISH!)Another professional factor displayed by Carl was his explanation of the many accessories available for my new car. Actions of this nature benefit both the customer, and the dealership.Should I encounter anyone in the market for a vehicle, Carl and Norris will receive my HIGHEST recomendation!

Lryan718

1 de nov. de 2011

I got another price for the Honda and Norris Honda was willing to meet my price AND gave me a fair trade-in price for my Ford Focus. My transaction with Norris Honda was a pleasant one and I feel satisfied with the way I was treated and their willingness to work with me. The young man who did the financial end of it was also very pleasant and helped me to achieve the car payment that I was comfortable with. Both of the people I dealt with were professional, polite and friendly. This is my second vehicle from Norris and I will continue to purchase from them and recommend them to my friends.

dakotadawn7553

30 de oct. de 2011

The experience was great in many ways. My questions were answered, I was treated courteously, and the salesperson was friendly and easy to work with. I give this dealership an A+!

sophiebegonia

26 de oct. de 2011

I can only speak for the new car sales department. I haven't used their service center or used car center. I cant say enough nice things about Norris Honda. Ask for Beckyshe was fantastic. After several very frustrating weeks of car shopping and only encountering rude, aggressive salesmen, working with Becky was a breath of fresh air. She was friendly, honest and patient with my endless questions. The financing process was quick and painless. There were no high-pressure up-sells. I bought a 2012 Honda Civic from Norris at a fair price and they gave me a great deal on my trade-in. Becky explained every feature and option, went over all the numbers carefully and found me the exact car that I wanted. She was incredibly knowledgeable and professional. Everyone I encountered at the dealership was very friendly and helpful. I will be sending my friends here with no hesitation.

mconroy60

23 de oct. de 2011

Buying a new car is stressful but the staff at Norris made it more relaxing! Becky Stafford was an excellent salesperson. She is not pushy and very informative. Everyone at the Norris dealership was very personable.

toding

20 de oct. de 2011

Work done on time as promised. Vehicle recall plus oil change and no reservation required. Work explained properly. Thanks for the car wash! Great job, guys!

mcurbeam

14 de oct. de 2011

My sales rep (Jack) was outstanding. From our phone conversation to our face to face he was extremely professional, friendly and knowledgable. The atmosphere at Norris Honda was great. I didn't feel pressured or if I was being given the run around. I also met Will and Bill and they were great as well. My experience at Norris Honda was one to remember. I would recommend Norris to anyone in the market for an Honda.

Jennakmccall

13 de ago. de 2011

Everyone at the dealership was friendly when we came in. They seemed genuinely happy to be working with us even when we were struggling to make a decision between two different cars. Our business seemed to matter to all of the employees.

palmersix

10 de ago. de 2011

Everyone we dealt with at Norris Honda was just absolutely wonderful. They were friendly, knowledgeable, accommodating and quick. They were a pleasure to work with. I will recommend them to family and friends, especially Becky!

macabe98

10 de ago. de 2011

We had been in the market for a new car. We talked to a few different dealers and always left with an uneasy feeling inside. When we met Carl at Norris Ford we knew right away that this was the guy we needed to work with. He was honest, upfront and an overall pleasure to work with. We have already given his name to friends. All over good guy and it shows.

gorgy_ai

6 de jul. de 2011

They have a great customer service. The sales agent we were working with was accommodating and very friendly his name is Dustin. So if you happen to go to Norris Honda look for him. He put up with all our requests and answered all our questions to the best of his ability. My husband has all these requirements about a car and they were able to offer us almost exactly what he wanted, so we were very happy. Overall experience was good.

dh37

28 de jun. de 2011

I highly recommend Norris Honda. I started out with them by asking for a price quote on a Honda Odyssey over the internet. They got back to me quickly with the most competitive price of any I saw in the greater Wash DC area. The saleswoman, Becky, was courteous, knowledge, and honest. The way I took delivery went very smoothly and took a lot less time than I expected.

buddyandbuster

3 de jun. de 2011

Jim was very attentive to our every need. Jim did not pressure us at all. That was very important to us. He is extremely friendly as we discussed many different things as the paper work was being done. The only reason that I didn't give the overall experience a 5 was the time it took to complete everything. Probably a common thing. We are very pleased with the way that Jim took care of us and treated us. I will reccomend him to anyone thinking about buying a Honda.

billsfanva

2 de jun. de 2011

Tasha Klares responded to a request for a price quote, but did not give any price. After repeated attempt to contact her, she still does not respond. And then there's the manager, Bill Vowles. Asked him to intercede - guess what, no comment. Now i have a request to corporate for someone to please get in touch. Think that will go anywhere? How you you run a busniess by NOT responding to customers? Sign me curious.

rickbarbato2

2 de jun. de 2011

I was not really in the market for a new car. I was with my son when he purchased a new CRV. While at the dealership I became interested and ultimately purchased a new Accord EX-L. The price for the vehicle and the price for my trade in made me an offer I couldn't refuse. All personnel involved in the sale of the vehicle could not have been more helpful and professional. Me and my family have purchased numerous Honda's, they are excellent vehicles, and my experience at Norris Honda will definately make me a repeat customer.

ravs2011

1 de jun. de 2011

Good choice buying a new car from this dealership. Excellent Customer service. I never felt that I am paying more what its worth for. Tasha, employee I worked with, was so friendly and answered all my questions with patience. Car buying experience with her was very good. She was very cheerful and pleasant and gave me a good price for new Honda-CRV without negotiating. They have very nice sitting room and play room for the kids. Over all, we had very nice experience in buying a new car with Norris Honda. I would recommend Norris Honda to all of my friends for their great service.

lghassemi

27 de may. de 2011

Everyone was so friendly at Norris Honda. There was no high pressure sales tactics. The sales person really took the time to understand what I was looking for, my budget and which car would be the best for myself and my family. They had great customer serice!

m_yake

2 de may. de 2011

Having never bought a new car, we were a bit nervous going into it. Dealing with Tasha and Norris Honda made the whole process very easy and enjoyable. I never felt like they were being dishonest or trying to sell me anything that I didn't need, as I did with other dealerships I dealt with. I would strongly recommend doing business with Norris Honda. It was painless and I felt like I got a great price.

garhug

28 de abr. de 2011

I just purchased a 2011 Honda CR-V from Norris Honda. Sales rep Carl was very knowledgeable about the vehicle. It was a no pressure experience. They worked with me on the price with a fair no nonsense negotiation. I would definitely refer them to a friend or family member without reservation. I also would not hesitate to make Norris Honda (and Carl) my first stop when searching for another vehicle. In Oct. 2009 we purchased a pre-owned 2008 Civic from their used car division. Our sales rep, Norm Shiflett, was a pleasure to deal with and was the reason that I returned to Norris when looking for a Honda CR-V.

kelly vahey

12 de abr. de 2011

The service was timely and friendly. the mechanic seemed very knowledgeable about my vehicle and its unique parts. He communicated clearly and often with me about what repairs were being done, how long they would take, and why they were being done. They also try to keep my costs down whenever possible.

hlc2000

6 de abr. de 2011

Best car buying experience that I have ever had and will always come back to Norris when looking to buy a car. I was not even planning on buying for another 2 months but after going to the dealership ended up driving away in my new Honda less than 3 hours later. No pressure, no games, a great price and an excellent staff! I highly recommend Norris Honda!!

mcdavid7

5 de abr. de 2011

My entire new car buying experience at Norris Honda was nothing less that great. My wife was having issues with her 5 year old Explorer and we decided it was time to get a new vehicle. We had seen the Honda Pilot on the road and really liked the look. She test drove the car and instantly fell in love with it. She dealt with Carl Haffner, the sales associate for Norris, who went out of his way to make the entire process easy for her. There was no pressure, they did not low ball her on her trade, and he went through everything about the car and the buying process in great detail, which made her walk away from the experience with nothing but nice things to say.So why am I giving the feedback on this car buying experience if my wife is the one with the new car, well embarrassed but excited to say, I too bought a Pilot, different color I might add, within 4 days of her buying hers. Once again Carl went out of his way to make the experience nothing but an enjoyable one. Mark, the finance manager, made the financing discussion and process very easy. So while I am embarrassed only because we now our friends poke fun since we have two of the same car parked in the garage, I am totally excited about the cars that we bought and the dealership we worked with. I would highly recommend the dealership and its associates to anyone looking to purchase a car in the future. No pressure, very accommodating, friendly, and most of all, a pain free experience right from the start.

CSolomon1

15 de mar. de 2011

I owned a Honda Pilot for 7 years and when I needed to replace it, I was not sure whether to buy another Pilot or look at another model. Norris Honda allowed me to test drive various Acura's and Honda's to help me make my decision. They also helped inform me of the various pros and cons of the vehicles I was researching and didn't pressure me in my decision making. Because I was able to drive various cars and take my time with my decision (without feeling pressured) I believe I picked the car that is perfect for me and my family. Thanks Norris Honda!

DennyW1405

10 de mar. de 2011

My wife and I had an exceptional experience in buying her new CRV from Jim Weimer at Norris Honda in Dundalk, MD. Jim was well versed on the features and benefits of the vehicle, knew exactly what we were looking for, and had a vehicle waiting for us to test drive during our initial visit. Jim also transferred in the color we were looking for (within one day), and had the car ready for us the next day.My only concern is the financing aspect of the delivery, where we had to wait over an hour for the financial rep. to sign the papers, and sign over the check.All in all Honda makes what is normally a terrifying experience as pleasant as it can be.Dennis L. & Dolores Wallace

Sherriwms1202

6 de mar. de 2011

I lost my vehicle to a loss from an accident and was looking for something with better gas mileage and at a price that we could afford. Mike helped us find the right vehicle with low miles, a great warranty package at a price that fit our budget. I really appreciate the help that Norris Honda gave us. I would recommend this dealership to anyone.

r.collison

2 de mar. de 2011

TO WHOME IT MAY CONCERN:I met Carl for the first time at Norris Honda and he was very, very helpful.He good me a very good deal on my new Honda. He was very pleaseant and cheerfuland could not do enough to help me. Also, Mark in the finance dept was very helpful and courtesy. I would recommend NORRIS HONDA to all of my friends,because of the good service you have given me.Ruby Collison

Johnpecora

22 de feb. de 2011

We experienced exceptional service by the staff and were well satisfied as far as price, trade-in allowance and financing. Norris Honda also has many extra perks it offers to its customers that you don't find at other dealers. I would definitely give Norris Honda a chance before I purchased a car from any other dealer.

eyemot

20 de ene. de 2011

I was totally pleased with every aspect of my dealings with Norris Honda. Carl Haffner and Mark Lowles were very professional and knowledgeable. It's not often that you can go into a car dealership and come out in less than 2 hours with a new vehicle and all paperwork completed.

tliberto

9 de ene. de 2011

We have purchased new cars several times during our lifetime and we must say, this is the best experience we ever had buying a new car. It was great to work with our sales person, Tasha Klares. From the beginning, she gave us a better price than any of the other dealers we visited. She never hounded us, or tried to entice us to purchase a vehicle right away. It was also a pleasant experience working with Bill Vowles.We will, must assuredly, recommend Norris Honda and Tasha Klares to those considering a new car purchase.

Lombat

14 de dic. de 2010

Recently purchased a CR-V after a considerable search of cars and dealerships. Norris was everything we have read about and more. Becky Stafford was pleasant, professional and thorough. She was able to match lower pricing secured from another dealer in the area. Mark, handled the financing aspect. His diligence in securing us the best rate saved us a fair amount in finance charges. One of the major drivers in purchasing from Norris was due to their reputation. In addition to securing the best price, we were concerned with follow up service. I was impressed with what I read about Norris Honda in DealerRater and Edmunds and witnessed first hand that level of service and professionalism.

john newman

6 de dic. de 2010

Bccky Stafford handeled my sale of my new Honda Civic. She could not have been a better person to work with. The sales manager and the Finance dept. were also outstanding. Norris put their price quote in writing via E Mail and stood by everything that they promised. I would recomend them to anyone.

krhoads

14 de nov. de 2010

Becky Stafford and the others at Norris Honda were extremely helpful. They were all very knowledgable and well prepared making the sales process very efficient. The folks at Norris made the process of buying a car painless. I would highly recommend this dealership.

SamJ

12 de nov. de 2010

SURPRISE! Who would have thought my 24 year old daughter would be driving out of Norris with a new car---we were only going there to look and test drive. The stars aligned and the experience was as close to perfect as could be expected. First, the small dealer feel walking into the show room---no pressure, just a request to allow them to help us when we were ready. Next, the 2 test drives and the quick credit application (critical for a 24 year old) were timely and smooth. Having researched Consumer Reports, Kelley Blue Book, etc. to know the price I wanted to pay I was expecting "THE GAME"----sales to manager to finance guy to CFO---back to manager, etc. It was not to be. We started close to the price I wanted my daughter to pay and ended AT the price. Finally, Jim, working with Andy, used real time data to provide a more than reasonable trade-in value for my daughter's '97 Civic. Again, thanks to Jim and Andy for allowing us to avoid the "new car buyer headache".As another dealer used to say in the old days---worth the drive from anywhere.

Chris Rabenau

4 de oct. de 2010

Had a wonderful experience a Norris Honda. I have purchased other cars from Norris dealerships and was very pleased, so when it came time to purchase my Honda Pilot I knew just where to go Norris Honda. The people were very friendly and the whole experience was just great. I also have all of my service done at their shop. I recommend Norris Honda to all my friends and family.

sol913

1 de oct. de 2010

I purchased from them the 3rd vehicle in my life and I can truly say that I was very satisfied and happy. I searched several dealerships and Norris Honda gave me lowest price,highest value of my trade and the lowest APR and other benefits like 25$ gas card and Extra Mile Plan at no charge. Becky always asks me what I want and they gave it to me.

kelly vahey

30 de sep. de 2010

Andy Franklin sold us the vehicle in 2009 and he was willing to beat the prices at other dealers in the area for the same vehicle. He always offers to take the vehicle in when it needs service so i will not be inconvenienced. The dealer usually offers coupons for service and the are very quick when completing work. the service dept usually calls with a quote and a complete description of the services needed or recommended. the vehicle has been very reliable too.

tdieter

29 de sep. de 2010

In 2008 I purchased a new HONDA CR-V from Norris Honda. Unlike other dealers that hassled and pressured me to buy from them, the buying experience at Norris Honda was great. The Norris staff treated me fairly without any harassment or sales' games that I experienced at other Honda dealers. I was so pleased and impressed with the sale and follow-up maintenance service on my 2008 Honda, I went back to Norris this year and purchased a Nissan Quest van. The experience and follow-up service mirrored what I experienced with the Honda. I have recommended Norris to family and friends who have also purchased new vehicles from Norris because of the exemplary and fair treatment by their staff.

jessmd

28 de sep. de 2010

I was completely overwhelmed by the quality of Service I received at Norris. I have gone to other car dealers as well as service companies for services, but was surprised by the employees professionalism and insight on my car problem. We purchased our vehicle from another dealer, but decided we would never work with that dealer again. I will only trust Norris to service both of my vehicles. I was treated fairly in regards to price. I did not feel that I was charged what some would say as "dealer prices" My car came back with out any issues and they also took the time to clean and detail it for me.

jimmybredskins

27 de sep. de 2010

bought 2 new hondas in the past 6 years and the professionalism at Norris is second 2 none. not only were they professional, but the couple of times that i've had to call, they've responded immediately and been nothing but helpful. i would highly recommend Norris!!!

gunthorpe

27 de sep. de 2010

Purchased our Honda 2010 Odyssey EX-L via internet pricing and this dealer. They had the lowest price and stuck to it. They were great and went to extra lengths in finding the color my wife wanted. They also went the extra mile and found a lower car loan rate. I really like that dealers can even provide MD tags. Dustin was helpful and patient (had to bring along our three kids).

BethB

24 de sep. de 2010

I recommend Norris to anyone looking to buy or service a Honda. I bought my Civic a few years ago and it was a great experience. They helped me find a car that met my needs (price, gas mileage) and gave me a fair price for my trade-in. Since then, the service dept has helped to keep my car on the road. Whether its an oil change or recommended service, they get the job done quickly and are always friendly.

dickensheets

23 de sep. de 2010

I was in a difficult situation on a Monday morning. Over the weekend we had lost our Honda key and needed a new one immediatley. Norris was able to squeeze me in early Monday morning, make the key and reprogram my exisitng keys. The total process was less than and hour and allowed me to avoid taking off for the day. Along with speedy service everyone I came in contact with was extremely friendly and best of all the price was great.

rogerclore

23 de sep. de 2010

I purchased my Honda Odyssey from Norris and the experience was great. I rountinely service the Odyssey and my Accord at Norris Honda, and I drive a little further as I like the service and the free car wash. I would not hesitate to recommend Norris Honda to anyone.

mjurchak

23 de sep. de 2010

Norris Honda provdided my family with a vehicle that met our exact specifications for a price less than what we expected to pay for a new vehicle. Andy and his staff were very accomdating and worked with several financial institutions to get us the best financing available.

sarahwvu

23 de sep. de 2010

Norris Honda is my #1 choice to buy a car! I purchased a Honda Odyssey from Norris Honda and could not be happier with my purchase! I received a fabulous deal on my Odyssey with a no-hassle sales approach. Andy Franklin and Carl Haffner made the process of buying a new car seem easy and painless. The entire staff at Norris Honda is always kind, courteous, and professional. I will be returning to Norris Honda for future purchases. I would recommend Norris Honda to ANYONE! Thank you Norris!!!

claired

23 de sep. de 2010

I would highly recommend Norris, they are very professional and gave me a great price. I bought the maintenance contract which is great, my oil changes, tire rotations etc all taken care of. Everytime I've been for service they are very efficient and courteous and make me feel like they appreciate my business.

crwmom

23 de sep. de 2010

When purchasing our Honda Fit, the experience was quick, easy & wonderful.Service has always been excellent & the employees of Norris Honda are always friendly & easy to deal with. I'll tell anyone looking for a car to try Norris Honda or any of their other dealership locations.

kaisersayzo

23 de sep. de 2010

Couldn't have been any easier to deal with really. Great price and great customer service. We had a trade-in and we got a very fair price. We were in and out in a matter of about an hour and a half. I liked them so much I have sent friends and family their way. Will but from Norris again.

hcoulby

23 de sep. de 2010

This was the easiest car purchase I have EVER made!! Andy made it simple and his no-pressure customer service oriented sales methods were great and refreshing. I will be buying from him again, and again, and again..... He allowed us to test drive the car for a full week, came to my house to appraise the trade in, picked up the trade in and gave me the keys to the new ride at my house. Absolutely amazing is all I can say.

ptaber

23 de sep. de 2010

Very friendly staff; kept me well informed of the service status of my car; thorough review of my service details when I picked up my car. The staff contacted me with additional service recommendations based on their review of my car. My car was ready at the time estimated by the service staff. The final bill was less than what was estimated. It was returned to me very clean.

intelect

22 de sep. de 2010

Several employees asked me for my recommendation on purchasing a vehicle. I direct all to Norris Honda. The staff at Norris Honda are the best. I have nothing but great things to say about them. They are responsive, experienced, and always fair. My employees are ecstatic with the post sale service they receive. They sell and service great automobiles and provide excellent customer service. We have purchased many vehicles from Norris....Without any equivocation, I rate Norris at the tops in every way..... what a great and easy company to deal with.... go buy your next Honda from Norris, you just can't go wrong!President, Systems Consulting Group, LLC

Christopher Schafer

22 de sep. de 2010

Norris Honda is a top notch operation. All of my dealings with them have been great. I would recommend Norris to anyone that wants to work with professionals and have a pain free transaction.

carguy121264

22 de sep. de 2010

I've bought multiple cars from Norris and have been very happy. I've had some lousy experiences at some of the other local dealers and Norris has always treated me right. My last visit I didn't even ask for a loaner vehicle but it was ready for me. Great service, very trustworthy, would recommend to anyone.

rrate

22 de sep. de 2010

The service department is excellent. They make the experience easy ith no surprises. They commit to a completion time and call with estimated cost, doing what is requested and suggest other items that they note with their inspections. very courteous and friendly and fairly priced.

NorrisFan

5 de sep. de 2010

I just bought my second Honda in two years from Norris Honda. I returned after my first purchase because the Internet sales person was just terrific. She answered every question and we were extremely satisfied. She was out on maternity leave, but the sales manager and new salesman also treated us like welcomed guests. I was able to take test drives on my own and they offered an exceptional price on the exact car I wanted. I have purchased ten new cars in the past 25 years and my two best experiences in both buying and the trade-in of my old vehicle occurred at Norris Honda. I would recommend them to anyone.I have also had experience with their service department for routine service on my Honda Fit and they were efficient, the prices were reasonable, and the car was washed at no charge. When I purchased the Honda Fit from Norris Honda I chose to buy some accessories from a third party. They installed them for me and did an excellent job.

lcasciero

27 de ago. de 2010

I was very impressed with Becky and Norris Honda.Becky was very easy to work with and I liked the fact thatshe quoted the price over email. It made my purchase muchmore comfortable. I will definitely recommend Norris toanyone who is in the market for a honda.

cdkemp

14 de ago. de 2010

Becky was an excellent sales agent. Very thorough, very knowledgeable, understood what we were looking for and helped us pick out a great car. I also enjoyed working with Sue on the different option packages and also the gentleman who helped us with the financing. When we left I had a clear sense of how Norris would help us with any problems with the car or with service/maintenance in the future. Overall a good experience and would recommend Norris Honda to others.

Nancy Pantoulis

20 de jul. de 2010

Joe Kelly and Mark are to be commended for their excellent service and rofessionalism during our interaction and the final transaction. Believe me when I say, my family and me did our best to cause confusion, but they worked right along with us and displayed great patience. I was purchasing the new vehicle, giving my trade-in to our daughter, and using her vehicle for our trade-in. My 2011 Honda Pilot SUV drives like a dream, and my family (7 grandchildren and my mom)could not be more comfortable. My husband had been pricing vehicles for over 2 months and the offered price was the lowest he found. I drove Eddie Bauer Ford Explorers for over 20 years; so, I was apprehensive about purchasing another vehicle. However, a bad experience with a Ford Dealership (after being a loyal customer for over 20 years) drove me to consider another vehicle. I had my eye on the Honda Pilot for over 4 years and always read the online reviews. I also considered my cousin's opinion and two co-worker who stated it is a great vehicle. And lastly, Honda's sterling reputation also led me to purchase this crash worthy vehicle. Nancy

praveev

8 de jul. de 2010

Just got a new Honda CRV from Norris Honda on 7/6/2010. Dustin Paugh was my sales person. We negotiated the price through couple of quick email exchanges. He was able to get me a better price than what other dealers had offered. The transaction was hassle-free and Dustin was very helpful with the sales process. Overall very happy with the transaction and would recommend Norris Honda to others.

garrison1940

9 de jun. de 2010

My wife needed a new car, Dustin Paugh provided everything we asked. He provided us with excellent service. He quoted a good price, worked the cost numbers without any reason to question them, gave us a reasonable trade in value, and bettered our finance rate. He, Mark Vowles and the new car sales manager made this Honda Accord car purchase a very pleasant experience for both of us. And my wife loves her new Honda.

branash06

26 de may. de 2010

Great experience from the time i stepped foot on the lot. Easy and smooth process. Sales person was very knowledgeable and answered all my questions. Ive been to a couple of other dealerships and have been very disappointed with the entire service. I felt that my customer satisfaction was number 1 priority. Were other dealerships are just after the sale.

kim.webster

19 de abr. de 2010

Mark and Bill Vowles were wonderful salesmen! Honest, friendly, efficient and helpful every step of the way. The whole process took less than 2 hours and I was on my way with a beautiful new Honda CR-V. I would highly recommend this dealership and these gentlemen, not to mention the car!

mary mcfadden

28 de mar. de 2010

I have to say that I actually enjoyed my buying experience at Norris Honda. In no way did I ever feel pressured. My salesperson, Dustin, was knowledable of his product line and was able to answer all my questions. He was professional and friendly and was never pushy about my making a purchase at Norris even though I told him that I was going to look at other makes of vehicles at other dealerships. I would highly recommend anyone who is interesed in purchasing a new Honda to see Dustin Paugh at Norris Honda.

woff3119

11 de dic. de 2009

We were out looking for a new car and Norris Honda gave us the best deal. Everyone was very friendly and very knowledgable. The service was really good Saleman knew what he was talking about. I would highly recomend Norris Honda to other people and family members.

mweaver4

24 de nov. de 2009

The overall experience was excellent.I was especially impressed by Mark's knowledge of his product, young but smart, and his non-agressive sales approach. The finance package was better than my credit union. I will definitely recommend Mark to family and friends.

trieste47

20 de nov. de 2009

I decided to trade in my minivan because I had this for 5years now and since we got our Honda Pilot in this area , we decided to get a new car in this place also. From what I have known about Honda, it is one of the best vehicle that we can rely on. We got to talk to one of the dealer, His name is Carl, and he's very accomodating and he gave us the best deal we could have. I really like the Honda CRV that I got.I will never ask for more. Love it.....