Earl Johnson

7 de nov. de 2016

The problem was diagnosed promptly and taken care of . The car was returned exceptionally clean.

Lexus owner

5 de nov. de 2016

Arrived at lunch time so was a bit of a wait to get someone to assist me. They called my husbands cell instead of coming to find me in the waiting area.

AB

5 de nov. de 2016

Outstanding experience!! I really appreciate you guys going the extra mile!!!

Mimislexus

4 de nov. de 2016

Waited on my vehicle for 10K maintenance. The projected 1-1/2 hr wait was actually just an hour even though I expected it to be 2 hrs based on how busy the waiting area appeared. I appreciate the fact that they are respectful of my time. Thanks, Northside Lexus!

N. Nguyen

3 de nov. de 2016

My appointment easily arranged and changes (twice). The staff was very courteous. Their services were prompt with complimentary loaner car. A very consistent and positive experience.

kelley

3 de nov. de 2016

Service was timely and convenient! A loaner car was most helpful. I was able to run a few errands while my car was being serviced. Technician called to update on the service. When I picked my car up it had been washed & was in perfect condition!

Phillip

3 de nov. de 2016

Never received a call. I've spoken to them before cars.com. I guess they did feel worthy of calling me

pam

2 de nov. de 2016

Northside Lexus is the only place I would go to for service! I have been going there for 15 years and hope to be going for 15 more!

GX460 owner

2 de nov. de 2016

Dean Kyllo and his team provide the best service I have ever had at any dealership. Highly professional, they really know their product, and excel at dealing with people & addressing any and all concerns.

Realtor

2 de nov. de 2016

I have been driving a Lexus for some 13 yrs now (different vehicles) and have always had excellent service. The servicemen are courteous and respectful. I feel that I can trust them to be honest regarding recommended repairs and not try to take advantage of a woman and senior. They keep me safe on the open road. Thank you.

prov36

2 de nov. de 2016

I was satisfied with the service and overall evaluation and only wish the brake pads and belts would have lasted longer, but understand the time factor just as in a human.

JOW

2 de nov. de 2016

My vehicle had a weekend on-road maintenance issue and I went to Northside on Monday without an appointment. Dorothy Sausley did not miss a beat putting me into the queue, offered me a loaner (I used the office instead) and I was provided a full in person debrief of their findings and recommendations. The computer issue required Lexus involvement, and that process was explained to me as well. Could not have been happier.

Ted Davies

2 de nov. de 2016

Expected service done on time and on budget. Additional needs were fully explained when discovered and a decision sought and agreed upon prior to any additional work being done. I was kept informed at all stages of the service.

MB

2 de nov. de 2016

Someone hit my husband's ISF and crunched the front end. Just under $7,000 later, it was as good as new. They gave me an estimated day it would be complete and they stuck to the schedule! Great customer service - the service rep called me daily to keep me informed of the progress. Thanks Lexus Collision Center for the great service.

HRG

27 de oct. de 2016

Thanks to Dorothy for the outstanding service on our RX350. Attention to detail, good explanations and sure builds confidence in the dealer. We appreciate the customer service.

AkBob

27 de oct. de 2016

Arrived earlier than appt. they completed service promptly washed car and met with tech to learn more about features and navigation question. Only minor negative was the purpose of the first service was to rotate tires. While driving the next day, I noticed that three tires matched in pressure at 36 lbs and one was 50 Lbs. I'm glad I only had to let air out as opposed to add. No adverse outcome and thank goodness for the TPS system

Enchanted Bluebird

27 de oct. de 2016

I had a flat tire in Conroe. Limped to Northside Lexus on my spare. Called ahead and told them I was coming for a new tire. Upon arrival they were waiting for me and got me in and out quickly. Outstanding service on a Friday afternoon at 5:30 pm! Always impressed by this dealer's customer service.

Thomas Smith

27 de oct. de 2016

There was no hassel. Lexus replaced my failed battery.

Nancy

22 de oct. de 2016

Believe it or not, I have never had a flat tire after driving to and from work 40 miles a day in Atlanta traffic. Thankfully, I called NORTHSIDE LEXUS who rescued me immediately. I had no idea what you do with a tire that goes flat as a pancake in a couple miles. Many thanks to my rescuers especially as I was trying to get to the dentist for a new crown....an appointment I had for 3 months ahead of time, I am so grateful to my friends at NORTHSIDE LEXUS

Carl Schwenker III

19 de oct. de 2016

Lexus service is beyond comparison....always has been and hopefully always will be!!

Russell Ginn

19 de oct. de 2016

I always receive prompt and courteous service of a high quatlity.

DS

18 de oct. de 2016

Notified sales of interest in two used vehicles on Cars.com. Sales called me to see if I would like to come see. When we got there hrs later, salesman could not find one of the cars. We drove around the lot twice before finding and it was not a good car.

Lillian Okoye

17 de oct. de 2016

Excellent service from start to finish. Personnel all helpful, friendly, professional and polite.

claire barker

16 de oct. de 2016

Good experience. It was done in a timely way. Was kept informed as the process was done.

Virginia Greene

15 de oct. de 2016

Excellent service. EXcellent dealership ...........................................

Edward V

13 de oct. de 2016

I apologize for not remember the young lady's name that assisted me when I arrived at Northside Lexus. She was very helpful, made a couple of recommendations and suggested the best service that would best fit my vehicle and mileage. Very much appreciated. The only recommendation I would have is when the vehicle is returned from service that the paper floor mat be removed and tossed away.

Patricia Thirolf

13 de oct. de 2016

It is always a pleasant experience when I have to take my Lexus in for service or repair. The dealership is very professional and they make you feel at home the minute you drive your car up to the front door!

Cindy

12 de oct. de 2016

Always get great service. Bruce kept me updated & was very courteous. My only problem now, is that I'm retired & on a limited budget & divorced, so in the future I'll probably have to go to a cheaper shop, unfortunatly. I'll will miss the everything about this dealership for sure!

Ree

12 de oct. de 2016

I appreciate the professional service and personal care from Lexus. The loaner cars are exceptional. I am always enticed to purchase one. My Service Advisor, John Gosling thoroughly explains my maintenance challenges and gives me the best options for service.

Campbell1963

12 de oct. de 2016

Little delayed getting in even though I had an appointment at 8am But less than 1 1/2 Glad I went early I think that helps

Karen Mann

9 de oct. de 2016

Always nice and pleasant employees. Wonderful customer service every time.

Cindy Masterson

5 de oct. de 2016

My Service advisor Augustine is really great He has excellent communication skills and is always very helpful.

Montra Allen

5 de oct. de 2016

My service experience was excellent. They took care of the problem with my Rear view mirror at no charge.

mcruocco

2 de oct. de 2016

My service rep. Augustine Soto was very helpful and kept me informed. I had a limited budget to work with and he helped by advising me on my priority repairs.

Donald Super

1 de oct. de 2016

great staff to deal with, kept me constantly updated on the status of my vehicle, great workmanship performed on my vehicle a well. Altogether a super experience.

Bennie w Isabell

1 de oct. de 2016

Excellent from start to finish, very satisfied with your service.

Jim Nolan

30 de sep. de 2016

We took our vehicle in for service not knowing precisely what the issue was, other than some sort of annoying tire noise (and probably uneven wear). Joel Garcia, service advisor, welcomed us almost immediately after pulling into the service driveway. After a brief discussion, he offered to bring his lead service technician, Matt Gallipeau to consult with us. Matt immediately offered to take it for a road test with us. He was very courteous and particularly patient as the noise we had been hearing was not evident at this time. Upon returning to the service center, a good bit of discussion ensued as to what could be done, with Matt suggesting 2 or 3 options. We finally decided on one option and to leave the vehicle for this service. Joel then took us to his inside office (always a very nice place to do business), took in the vehicle and lined up a loaner vehicle for us. He estimated a time frame for the work which turned out to be very accurate.Overall, both Joel and Matt were very friendly and easy to work with, as well as effective at their jobs. BTW, Matt's suggestion that we decided on did fix the problem. My Lexus now once again sounds like a Lexus should, as far as road noise.

GPK11

30 de sep. de 2016

Augustin was very thorough and keep in touch in a timely manner regarding my vehicle's Action Plan. Most appreciated!! My vehicle was service on time with my schedule.

terry harper

28 de sep. de 2016

much better experience than before. work was done on time and costs were what we agreed on. loaner car was great

Scarley64

27 de sep. de 2016

Was ignored as I pulled into service lane while people helped 2 in back of me but after my car was accepted everything was great!

bob liddell

26 de sep. de 2016

Excellent service experience with Cathy Maldonado.

char's ride

25 de sep. de 2016

Express service was ideal for us. It eliminated the long wait for service we have experienced at other times. Always appreciate the car being washed.

Russ C

25 de sep. de 2016

I made an appointment for my 5K service visit the same afternoon I called, and waited for my car to be serviced. It was minimal wait time, and all of the people involved were very friendly and efficient..

LCWee

24 de sep. de 2016

Good workmanship and service. Always reliable and on time. Pricey compared to non-dealership service. Very friendly and well trained staff. Keep up the good work but maybe price the parts & labor cost a bit lower.

RC

24 de sep. de 2016

My rep Omar and Felipe were the best! The quality of work is like no other.

Connie

24 de sep. de 2016

I rate Lexus in the highest of regard, however I believe the pricing could be a little better. I value good service, but with the cost of my car itself, I think the pricing could be a bit lower for service.

Marilyn Hewett

24 de sep. de 2016

Fast, efficient, polite service. Couldn't ask for more! Loaner car ready as per my reservation! Car serviced and I was notified when it was completed on time. It was as pleasant experience as possible. Thank you.

VanPerrin

23 de sep. de 2016

The attention provided by Service Group was very timely, friendly, and complete. All my expectations were met regarding the service appointment. The staff was flexible and accommodating.

Ginny

22 de sep. de 2016

As always they were great even fixing a tire puncture on my walk for an oil change on a Friday late afternoon

Tom C

21 de sep. de 2016

I showed up unannounced with a problem with my front fender of my Lexus GS. Natalie Phillips (Estimator) graciously helped me out (very friendly and with a very positive attitude). Before I could finish a cup of coffee and a cookie, my GS was back looking great. This made my day - Thanks Natalie!

Stephen Maguire

20 de sep. de 2016

I brought my car in for 20K service and the process was very quick and easy. I dropped it off and got my loaner in 10 - 15 minutes. Thanks.

N. Jan Green

20 de sep. de 2016

Great service person Jon Gosling was awesome! Excellent experience overall.

Gwen Sullivan

19 de sep. de 2016

Fast convenient check in process. Timely communication of car status.

Linda Kay Peterson

18 de sep. de 2016

My service representative, Agustin Soto, went above and beyond what was necessary to make my service appointment a pleasant one. He was very accommodating.

Arlton G Eppinette

18 de sep. de 2016

Go see Donnie Holcomb and get the best deal on a new or used car or suv

Gary

17 de sep. de 2016

Very Good Customer Service! Easy to contact and make my appointment. Pricing was what the estimated it to be when I was presented my bill.

Marc Thomas

17 de sep. de 2016

Great service. I always appreciate the kind and thoughtful approach to service. Fast and reliable

Djrw

15 de sep. de 2016

Easy and reliable as always. Thanks to Agustin for getting me in a free loaner car and back on the road without being late to work!

Christopher Hart

15 de sep. de 2016

Steven at Northside Lexus did a great job! I buy my cars here, have the serviced and repaired here. I just recently had body work done at the collision center and they were equally as great as the rest of the dealership.

Gizmo

15 de sep. de 2016

Oil change and tire rotation was fast and efficient and go to great links to not to damage the cr.

magdaleno, gj

13 de sep. de 2016

Northside Lexus has all around the best team in the business from sales to service. I have been with Northside since 2010 and since then we have bought 4 more cars from them. Lexus has the quality and dependable cars and with there great service department that I know our cars are safe and will run great on the road. Our service advisor John Gosling has always done an outstanding job setting up appointments, keeping us informed, and makes sure we are most satisfied with the service.

Houston54

13 de sep. de 2016

First Class - Highly Recommend. In particular, Dorothy Sausley in the service department is phenomenal. I have purchased 3 RX 350 from Northside & have loved them all.

TDP

13 de sep. de 2016

Very attentive and got it done quick and all was right. Good Job!

Dana Ledet-Hurd

13 de sep. de 2016

My service consultant was great!! I was very satisfied with his professionalism!

S. P. Miles

13 de sep. de 2016

I brought my car in for maintenance and met my service representative Jon. He was friendly and professional....truly a pleasure to deal with. Thank you Jon for being so helpful. Also loved the rental can't wait to update....

kharris

12 de sep. de 2016

My car always comes back to me in much better shape than I left it. Clean / vacuumed. The "standard" service at Northside Lexus is above and beyond.

Hank

12 de sep. de 2016

Very good experience buying a new vehicle from the dealership.

Ande

11 de sep. de 2016

The rating that I gave to this dealership was because the people in the service department always does a great job when ever I need to have my car service or any other problem it is always taken care of in a timely manner, the prior service advisors I had were very courteous and kind and very knowledgeable about suggestions that may need to be taken care, and at the end of the service the service advisers communicated with me about the service.The new service advisor did not do a good job he just told me to go to his office did not introduce his self to me to let me know his job title about, I had to ask and tell him everything that needed to be done. Afterward the service was done he did not come and let me know the car was ready some else had to come and get me out of the waiting room to let me know it was ready. Not friendly

ROSA IDALIA ESQUIVEL

10 de sep. de 2016

I JUST LOVE THE SERVICE, QUALITY AND THE ENVIRONMENT AT THIS DEALER, I TOTALLY WILL RECOMMEND MY FRIENDS TO BUY A LEXUS AND TAKE IT FOR SERVICE AT THIS SERVICE CENTER.

laurieb90

8 de sep. de 2016

I had taken my car in because of the tire indicator light. The tire I needed had to be ordered. when I took it back in for the replacement, it was discovered that another tire had a hole in it with and allen wrench inside the tire. The dealership only had the one replacement but they immediately offered us a car to drive so we would not have to wait until the 2nd tire could be ordered and delivered (possibly that afternoon and possibly not) or return to have it exchanged when it came in. Everyone there was very courteous and considerate of our time and inconvenience.

lena1210

7 de sep. de 2016

I love coming here to have my vehicle serviced. Great service and great people! Not having to wait for loaner car if I need one is also another plus!

Dr. Gerald Bullock

7 de sep. de 2016

Service is why we keep coming back for the past 15 years. We've bought several cars here. My wife simply re-orders the same RX 350, same color, everything, over and over.

Pam Harris

6 de sep. de 2016

Rob and staff took excellent care of my car and me! 2nd significant wreck and she looks like brand new!

Donna

6 de sep. de 2016

I have never had a bad customer service rep or a bad experience of any kind at Northside Lexus

Susie

5 de sep. de 2016

My service advisor, Agustin Soto, provides excellent service.

RGB

3 de sep. de 2016

As always thanks for making sure my vehicle is performing to specs and as well as all maintenance is performed as recommended. Thanks for the great service.

Sandra L

3 de sep. de 2016

Excellent customer service from start to finish. Great follow up by the service manager. I am a first time Lexus owner and am so happy that I bought my ES350. This is my most favorite car and the experience at Northside Lexus has been the best. From the moment I first walked into the dealership and each time since.

Bob

2 de sep. de 2016

Great Service, found problem and it was fixed under warranty

Jan Morrow

1 de sep. de 2016

I am always greeted by professional employees with smiles on their faces. I love the two separate waiting rooms. I always prefer the more quiet room upstairs so I can read while my automobile is being serviced. Great option for clients!

andre' mattox

1 de sep. de 2016

My visit to Northside is always an pleasant experience. Customer service is top notch. You really feel appreciated as an customer.

aggiegirl

31 de ago. de 2016

My advisor had my car in and out as promised. He went the extra mile to discuss concerns and issues I had.He also informed me that they would pick up my car and drop off a loaner car for me and then return my car after it was serviced. Not sure why no one told me that during one of my prior visits?

Jim

31 de ago. de 2016

Excellent Dealership. Service department is outstanding.

Donna Carol

31 de ago. de 2016

I was treating very well - I would recommend thin dealer highly.

LYMAN STANTON

29 de ago. de 2016

I was in another state when I had to buy new battery. Don't think it was right of Lexus to not give me some kind of credit for a 2 1/2 year old battery purchased at Lexus because I didn't bring the battery back with me. We were on vacation and had the car serviced before we left and I didn;t have room to bring back the battery. Not a happy camper on this one.

Scott K

28 de ago. de 2016

Brought my ES350 in for the 5000 mile complimentary service and waited at the dealer rather than get a loaner. The entire process took 45 minutes, which is exactly what I was told it would take. First time that I got my car back on time from any dealership. Much Appreciated.Only downside was that the waiting room is right next to a large sliding door from the outside service drop off area. It opened and closed very often and was very loud. I'm pretty sure that there is a way to silence the door that Northside Lexus hasn't discovered yet. It made it harder to talk and read.

DeAnne Thompson

28 de ago. de 2016

Northside Lexus and its associates exemplify excellence in courtesy, competence and customer service.

C T

26 de ago. de 2016

great service!!! John Gosling is a consummate professional!!!

Lexus Lover

24 de ago. de 2016

I have bought several new cars at this dealership and I have also referred many friends whom have also purchased vehicles from this location. This dealership makes owning and servicing a car very easy.

phyllis turner

24 de ago. de 2016

My new 2015 navigation system maps are very outdated. The maps are 2 years behind Google Maps. This is unacceptable especially when one considers that the updates are well over $300. Less expensive vehicles have more updated maps.

Dr. Peggy Cox

24 de ago. de 2016

Jon Goslin is super fantastic. He is kind and a good listener. He takes my car issues and handles to perfection. He makes sure all service is up to par before I pick up my car. He makes it very easy for me. And he is honest.

John Kulasa

24 de ago. de 2016

Nick did a great job showing us various cars. The Pricing Manager did a great job working with us on a price.

Joe!

21 de ago. de 2016

My car was in for service and State Inspection. Added to that list wheel alignment . EverythingCompleted in good order. Was given a very nice loaner and on my way the next day. EveryoneHelpful and courteous . As always.

Jeff

18 de ago. de 2016

Salesman and service man polite, friendly and knowledgeable!

Bud H.

18 de ago. de 2016

Just needed a new battery. Still treated like royalty. Dynamic duo: Dorothy & Bruce.

Terry Keane

17 de ago. de 2016

Allen was courteous, knowledgeable, and efficient. Excellent overall experience.

B. Slayton

17 de ago. de 2016

Quick service. Courteous and knowledgeable Custormer Rep. Thanks!

Hmking

16 de ago. de 2016

Alan is very reassuring , explaining the process. Assisted with service and collision. Felix in Collision was excellent. Both were very professional . I would ask for them again

seaside

16 de ago. de 2016

Easy, painless, professional, courteous, fabulous service from start to finish. The Loaner car, cookies, water, and refreshments are a nice touch for all! Each service I've experienced has been like this!

Gus Faris

14 de ago. de 2016

Car was done on time and work was well done. Jon did a great job of keeping my daughter and me up to date on progress.

Tcalkins

12 de ago. de 2016

Took my car in for 45000 mile check up. It was fast and excellent. Shane Holmstrom was excellent in helping understand everything that was being done.

Dorothea Brown

12 de ago. de 2016

I recently had a mishap with my car. I brought it in for an estimate with the assistance of Natalie Phillips, the customer service rep. Natalie is outstanding. Not only is she efficient, but she made me feel like it was as important to her as it was to me to get my car back to normal.My car was tied up only for one day, due to Natalie's planning. That is very much appreciated.And when I left with my perfect car, Natalie was at least as happy as I was, and gave me a hug. She is an excellent representative of the Lexus brand and of the Northside Lexus agency!!Everyone in the department is professional, helpful, and kind.

Elizabeth McCreight

12 de ago. de 2016

Keep doing what you have always done, it's all been good.

Curtis Montgomery

12 de ago. de 2016

Very pleasant experience from beginning to end. Recommended highly

Jenny T. Milsop

12 de ago. de 2016

Good service, we're recommend friends to buy Mercedes North Houston... Thank you!

Al

12 de ago. de 2016

Wonderful customer service experience. They treat customers with respect and listen attentively to any issues , with goal to fully take care of issues.

Sid Andrews

12 de ago. de 2016

Service is very good. I have all of my service performed at Northside Lexus.

Leesar

12 de ago. de 2016

Phillipe was wonderful. TRULY WONDERFUL.He kept me apprised of how the repairs were going and I was never wondering when I would get my car back.Enterprise on site? Christian was wonderful - TRULY.I had the best experience ever - and I've had nothing but best experiences with Northside in the last 4 cars over 10 years. Love you guys!

Phillip Nidd

12 de ago. de 2016

Very good service - very attentive and informative of options. Tire warranty was honored without question. Loaner car was offered and provided quickly. Work was completed and car was available for pick up next day as per agreed upon schedule.

Robert Spinetti

12 de ago. de 2016

Went in for a routine 20,00 mi checkup. Northside always makes these visits a positive experience starting with customer care to service performance.

Cary Hardey

11 de ago. de 2016

They always do a great job in the service department. They are very efficient & professional.

HP Hyder III

10 de ago. de 2016

The battery in my car went out unexpectedly. Without hesitation, the Northside Lexus Service Department scheduled me in. My service advisor, Allen Adcock, was amazing. Before addressing the reason for my appointment, he walked around my car and noticed a scratch. He went to his desk, pulled out a compound, and removed the scratch. Furthermore, he provided me with a loaner car, at the last minute, so I could make it to my meeting on time. Thank you Allen for your professionalism and outstanding customer service. I will definitely be back to see you for future service appointments!

pick3302QGD

9 de ago. de 2016

The Service Dept. was prompt in getting my vehicle in at the scheduled appt. time. The work was done promptly. Did not even have time to finish my coffee!

Tmart

9 de ago. de 2016

There was a traffic problem getting in, but once finally in no problems. Loaner was clean with a full tank of gas. My car was really when promised. The car wash is a nice finishing touch.

Thalia (Lisa)

7 de ago. de 2016

I thought the overall quality of the repair was excellent but I was disappointed in the amount of time it took for completion of the repair. It appeared to take an ordinate amount of time. Much longer than other luxury vehicle repair facilities in the city which I called. I appreciated the customer care and follow up calls with regard to the status of my vehicle. I was worried about my vehicle. Steven White sensed that and did a nice job of reassuring me.

Tom Matthews

6 de ago. de 2016

Service quality is great but the new process of just dealing on the driveway in the heat stinks. Reduces any personal relationship one has built up over the past dozen plus years to just being a number on the pavement.

Larry

6 de ago. de 2016

Good repair experience. Diagnosis took a little longer than expected.

Asad husein

6 de ago. de 2016

Friendly people, not to pushy. Ryan made the purchase easy and stress free

Gary

6 de ago. de 2016

Very professional and completed on time when promised.

PJ

6 de ago. de 2016

I am happy to say that Northside Lexus went beyond excellence taking care of me and my Lexus. Definately, I will be a loyal customer!

DJ

6 de ago. de 2016

The body shop group were very kind and helpful. I appreciated getting daily update phone calls. They were very thorough and had the car ready when they said it would be ready

Terry Houston

5 de ago. de 2016

I had an extremely good experience when purchasing my vehicle. Mr. Trenton Hamilton was very helpful throughout the process and very patient when explaining the features in the vehicle. He was very easy to work with and made the transaction very smooth. It was a good experience!Thanks Trenton!Terry Houston

Margaret

5 de ago. de 2016

Good. Kept me updated on status of my servicLoaner car was ready upon arrival.

Donna B. Johnson

5 de ago. de 2016

Trenton Hamilton of Autonation Mercedes Benz North was great. He was very professional in working with me to present a proposal that was satisfactory and ultimately lead to my purchase of a Mercedes that I am happy with. He made it an extremely pleasurable experience..Donna Johnson

D Hines

5 de ago. de 2016

Confusion on repair.... eventually turned out fine but there were some blips in delivering as promised.

B J Collier

5 de ago. de 2016

Nick Makrakis was our sales consultant, and he did an excellent job explaining the new technology regarding the car. He was very patient and he was thorough. He is an asset to Northside Lexus and we highly recommend him.

Dave Dickinson

5 de ago. de 2016

Great as always!! I have been buying my cars from Northside Lexus for 15 years. They always treat me like a guest in their home!

Jack Jacobsen

5 de ago. de 2016

Have had an ongoing problem with the AC in my 2007 RX 350. I believe it is repaired after retuning to the dealership a number of times. The service man was excellent in his help and response. His name is Jonathon... I like the Northside dealership in that their service has been excellent over the many years I have been using the service department,Jack Jacobsen

Rnmry

5 de ago. de 2016

Had 10000 mile service. Very fast. No problems except the air conditioning in the waiting area broken. That can happen to anyone here in Houston.

Sugar17

5 de ago. de 2016

We're 1st time Lexus owners, so we didn't know what to expect. Our service advisor was very informative & professional. Loved our visit. Mark was fantastic, he has followed up with us already.

Mvp

5 de ago. de 2016

Thanks Nick for free tint replacement. Tint film on driver side and passenger side was coming off. It was replaced with new film at no cost.

Robert Reed

2 de ago. de 2016

Excellent sales procedure, It was an easy car purchase. Jim Frasier did a good job

Rick Masone

30 de jul. de 2016

Very comfortable atmosphere. The staff was very friendly and attentive. I love everything about my car!

Eugene

29 de jul. de 2016

Service was on time and price as advertised. Quality dealer and service shop.

Brian Ortiz

29 de jul. de 2016

Mr. Rahimi was very professional, knowledgeable, and had useful answers for each question asked. He moved quickly in the process so that I could leave driving my new Mercedes the same day! I highly recommend him!

Lynson Alexander

29 de jul. de 2016

I appreciate the response time and courteous reception in bring my car in and picking it up as scheduled for service.

Adam nubani

29 de jul. de 2016

Fantastic experience , excellent staff , nice facilty, car deilivere on time and I ordered.

Elias

25 de jul. de 2016

Excellent service for an excellent product, from the reception to the delivery of the car in a clean condition the personnel takes care of your concerns. They go on detail and cover the all aspects of service for a good performance.

Susie

23 de jul. de 2016

My service rep, Dorothy, is very knowledgeable and thorough . She makes sure everything is addressed and taken care of. I wouldn't bring my vehicle anywhere else.

catman-tx

22 de jul. de 2016

The service end of this dealership is very helpful and customer friendly (sometimes too much so -- I really didn't want you to move my loaner car to a shady spot, I liked it where it was). I am a little frustrated that after the alignment, the steering wheel is not quite centered, I am sure they will make this right, but it will take another trip to the dealer. Overall a good experience.

Just okay

17 de jul. de 2016

I was not completely satisfied with the service in that my vehicle came back with an issue it did not have before.

Elaine

17 de jul. de 2016

I appreciate that the Lexus corporation fixes problems because it's the right thing to do, not only because some federal agency demands it. There was a problem with cracking dashboards, which is a cosmetic problem, and did not affect the function of the car. However, because Lexus values the loyalty of its customers, they put out a recall to replace the dashboards at their expense.It took a while for the parts to get in, but Northside Lexus did a wonderful job on the work, and, as always, the car came back washed and looking better than ever.

Jimmie10speed

17 de jul. de 2016

One reason only the whole service team is so detailed in what they do and that is service. They have given me the confidence that when I drive off, I know its done right.

Sonya Gill

16 de jul. de 2016

Great service....as usual!!! I am very impressed with Lexus. This is the first Lexus I have purchased, and due to the wonderful service, I will purchase another.

Karen Stafford

16 de jul. de 2016

Because my Lexus RX 350 is where I spend hours at a time, I am always making sure to come in and have my regular checks.I have never been disappointed in the quality of the service or the friendliness of the people who help me.Thank you!

a Lexus owner

13 de jul. de 2016

Great experience as usual. Andy took great care of my car's needs!

Robert Voncannon

13 de jul. de 2016

Northside Lexus provided very good 45,000 mile service with a loaner car.

Mari1968

13 de jul. de 2016

I love Northside Lexus but this time the visit was a bit too long for me. I hope next time I don't experienced same thing.

JOHN TIDWELL COZART

12 de jul. de 2016

FAST AND COURTEOUS WITH THE STAFF THAT GREETS YOU AND FOLLOWSUP ON THE WORK DONE.

jdup

12 de jul. de 2016

We have had our cars serviced here for many years and, once again, service and attention have been excellent. Whether about quallity of work or any other aspect of our experience, we have no complaints whatsoever.

s7even11

12 de jul. de 2016

Two year old-84 month battery needed replacement. Taken care of with new warranty in place.Only downside was a Lexus request to pay for installation. Hmmm. That was asked to be waived due to the warranty issue. Mgr. waived installation fee. 50% replacement fee was a little high, but not a real issue.Car washed.Thank you

L Lyons

12 de jul. de 2016

I experienced good and friendly service , and telephone updates and prices quoted, as usual. This was of course enhanced by the use of loaner car

danaledet

12 de jul. de 2016

Great service. Service agent was great. Wait time for loaner was great. Amount of time taken to service vehicle was great. No problems experienced. Thanks!

Betty Sommer

5 de jul. de 2016

There is absolutely no other deal (Lexus or otherwise) that I would use!

Ronald Bilnoski

5 de jul. de 2016

Great Customer service at the facility. Very difficult to reach by phone sometimes.

Ana

5 de jul. de 2016

John Gosling is amazing, my car was very clean afterwards.

Ron M.

4 de jul. de 2016

I went to the dealership for an oil change without having an appointment and I was in and out in no time. The service was great and the staff was nice.

Bruce Radebaugh

3 de jul. de 2016

Allen was a our Customer Service rep and was excellent in terms of communication and accuracy.The repairs were done 2 days ago and so far, everything is fine(no surprise). If the result as in the past, there will be no issues.Loaner car is such a plus.The facilities are always clean and inviting and a comfortable. Best service area and waiting area I have ever been in.

Stacey Byron

3 de jul. de 2016

Had a great experience and will be back! Was kept informed and was given a wonderful loaner.

Janie Busch

3 de jul. de 2016

I came in for the hard reset of the gps. Loved that they washed my car after this complimentary reset.

Tarkowski

3 de jul. de 2016

Car washers could use more supervision! Windshield and wheel covers were dirty!

Nancy Gatti

3 de jul. de 2016

Great service Dept. Service folks very accommodating & provide very efficient service in a timely manner.

B. L. Govan

3 de jul. de 2016

My car repair was good and done in a timely manner. The Dealership was very customer focused and kept me informed as to the process for repairing my car as well as an estimate of completion time. The car looks great and only time will tell of the quality of the repair (peeling paint, undetected damages, etc.),

Cheryl Sanford

2 de jul. de 2016

Service was good, only problem was you keep emailing our son with the paperwork instead of me. Pls correct that.

Sunny Stockton

2 de jul. de 2016

Cared about the issues I had with my care & took the time to make sure things were done correctly. I really appreciate it - Jonathan is fantastic!

Ron Liston

2 de jul. de 2016

I really like the ability to call and have my car picked up and returned and get a loaner car.

Northside Lexus

2 de jul. de 2016

Overall good service as usual but I was disappointed my vehicle could not be cleaned as there was a back-up at the wash bay and I had to leave.

Marilyn

1 de jul. de 2016

First visit for my vehicle not much has gone wrong over the last year.

Laurene Breitkreutz

1 de jul. de 2016

The usual prompt, as ordered service. Everything done as required and more.

Walter Lisiewski

1 de jul. de 2016

My service advisor Sean Ryan has always been a pleasure to work with. He is very professional , keeps you informed on the process of service , and truly wants to make sure your satisfied. Probably would not use this dealer if was not for him.

Rosa N Rodriguez

1 de jul. de 2016

Sean Ryan has been our Service Consultant for the past couple of years. He has consistently provided excellent service to us. We own a GX 460 and recently took it to Sean for the 30K mile check point.

Jeanne H.

1 de jul. de 2016

I had the best car buying experience at this dealership. From the moment I walked in I first noticed how clean the building was. Then I noticed how friendly we were greeted by everyone and the atmosphere was very comfortable. I felt that I could trust them and that was very refreshing. Nick Makrakis was absolutely wonderful and I highly recommend him.

Bill

30 de jun. de 2016

Very pleased with the service. Service writer did not try to over recommend service which is not immediately needed.

J Jones

30 de jun. de 2016

I was very comfortable and appreciative of our service representative, Derek, in providing needed info enabling us to make appropriate choices to get my vehicle repaired and repainted. He was also great on keeping us informed as job progressed.

Jim Williams

30 de jun. de 2016

Basic 10,000 mile service --scheduled on line and everyone at the facility was very friendly and accommodating .

Kathye Epley

30 de jun. de 2016

Great service on my Lexus. Very efficient process. The process has been streamlined since my last visit. It was the most efficient service I have ever had at any Lexus dealership.

Kim T

30 de jun. de 2016

Great service in the body repair section - thank you!

Tom Fuller

29 de jun. de 2016

Had a squeaking brake issue. Lexus replaced all pads at their cost after 18 months, and resolved the issue. Went above and beyond in my opinion. All in a very stand up, professional manner.

Ivanni Delgado

29 de jun. de 2016

Lexus did an excellent job in servicing my car. I waited for the time they anticipated to do the job. The launch room was very comfortable with plenty of coffee, water and sodas available. All the people were very friendly and smiling all the time. Excellent experience!

JW

29 de jun. de 2016

Great Service as usual. Loaner was nice and new model NX. Repairs lower cost than expected so very pleased.

Donald and Derinda Faye

28 de jun. de 2016

I was generally impressed with the Iinitial detection of problem and ultimate repair; however, after waiting for about 2 hours, I had to find my own car finished and out on the driveway just sitting with no one around. Then, I had asked from the beginning for a technology person to help me with some information regarding a function of the car, and subsequently, twice more during the time at dealership and was never seen by anyone in that regard. The cust. Serb. Desk ultimately told me they couldn't find her. I just left unescorted to my left vehicle. ???

Greg Morris

28 de jun. de 2016

My appointment went as expected; everyone from the person checking me in to the people behind the service counter were friendly and treated me well. I was there for the 2nd scheduled service on my 2015 RX350; basically an oil change and tire rotation. My only complaint was that I had to hear from my wife (it was her car) that while the car had been washed the inside was not wiped down. We have been driving Lexus' since 2007 and, being our first luxury brand, she was always impressed with the cleaning our cars have received after being serviced at the dealership. She feels like this part of the service has slid a bit.

Sheri Owens

28 de jun. de 2016

The staff were very polite and professional. My car was repaired on time.

Susan Watson

27 de jun. de 2016

Customer service from Dorothy was excellent as always.

Casey Campbell

27 de jun. de 2016

No Complaints, good service, great facility, and free coffee.

June clement

27 de jun. de 2016

Very quickly completed---45 minute wait but Grace spent that time explaining lots of the features of my new car that I did not understand

Ray Johnson

27 de jun. de 2016

In for Inspection only! Thank you Dorothy and all your team for the great service you provide to all of your customers!

Gary

27 de jun. de 2016

Great customer service and service department. Loaner car available with scheduled maintenance.

Excellent service

27 de jun. de 2016

Mark Hunter and the service staff were exceptional!! Not only did they take care of all my service issues, they made sure I was completely satisfied.

Katherine Tefft

27 de jun. de 2016

Great service and reasonable rates. Always know my car will be repaired properly.

CB

27 de jun. de 2016

Excellent customer service!!v Joel kept me updated and explained everything about the service on my car.

Robert Kopal

27 de jun. de 2016

Timely pick up and return. Excellent maintenance work.

DorisRawls

23 de jun. de 2016

Generally good service, however, wait time was longer than usual!

Lois. Blake and James Blake

23 de jun. de 2016

David Moss was such a good ambassador for your company.

Steve Guidry

23 de jun. de 2016

John Gosling (Service Consultant) turned would seemed like was going to be a very problematic service appointment into a positive experience with Northside Lexus.

DeAnne Thompson

22 de jun. de 2016

The only real "criticism" that I have is that I find it a little rude when then people at the counter, never look you in the eye, because they are working on the computer screens. Granted, they need to pull your information up to help you, but common courtesy would be to pull your eyes off that screen when talking with the customer.

Sherry Bakeer

22 de jun. de 2016

I love coming to Northside Lexus. I was there for a 25,000 mile checkup and inspection and was treated extremely well, I was in and out in a timely manner and the personnel could not have been nicer. It is always a very pleasant experience to go to Northside Lexus.

Reginald E. Carter

21 de jun. de 2016

I dropped my ES off for 15K maintenance and picked up an ES loaner car. My car was ready at the requested time, washed and all maintenance completed. My Service Advisor, Allen Adcox followed the service work and notified me on completion and when ES for ready for pickup.

Nguyen Nguyen

21 de jun. de 2016

Courteous Service Mgr, work completed timely and satisfactorily.Nguyen

drw

21 de jun. de 2016

Brake issues happened in the late afternoon in a rain storm, but I was able to get in, get a free loaner car and have the repairs done the next day. Love this place!

Tom Mattox

20 de jun. de 2016

The Service Department and the service representative provide excellent timely service for my vehicle, so that I could meet another appointment at the appropriate time. The waiting area was clean and comfortable.

Kay Smith

20 de jun. de 2016

First time for service for 5000 mile checkup. Service tech was great and I think I waited 30 minutes! Great service!

A Kidd

19 de jun. de 2016

I would rather make my appointment with a specific agent verse whoever is available .

Al

18 de jun. de 2016

My service advisor, Sean Ryans, took excellent care of my requested services and repairs on my LS430.

Suzanne O

17 de jun. de 2016

After my accident Lexus collision stepped in and took the fear out an otherwise horrifying experience. The tow truck delivered me to Lexus, took charge of my car and told me not to worry about a thing. I didn't! They worked with insurance adjuster, kept me appraised of all steps along the process of repair. I couldn't be happier with the results. My car looks like new and I am confident the work was done correctly and professionally. Northside Lexus always makes me feel like I am part of the family. I chose Lexus collision because I wanted trained experts working on the repair and using Lexus parts not off market parts.

Northside Lexus

17 de jun. de 2016

Northside Lexus is extremely fortunate to have Dorothy Sausley as a Service Drive Manager. She is very knowledgeable about the Lexus product and went out of her way to help me understand the service needs of my vehicle. When I called for an appt. to bring my car in for service she was most accommodating. She answered all my questions and assured me the service department will do an excellent job. I was provided a loaner car and this year I requested a RX350, because that is what I drive and in which I feel most comfortable. She honored my request. I had my vehicle in for a 60,000 mile check-up and being a woman, I wanted to know that my car is still in good condition. She explained in detail what the service department would do. Dorothy made the experience painless. I know she is looking out for me and she goes the extra mile to help me understand what needed to be done. All dealerships, not just Lexus, should have service managers like Dorothy. This fine young lady is not only a hard-working, honest, and respected professional, she is a real asset to Northside Lexus. I drove away being thankful for this lady in my life. I trust her completely.

Jim Lawrence

17 de jun. de 2016

In and out quicker than expected. Love the servicd

Ken McCoy

17 de jun. de 2016

I have always had a positive experience at Northside Lexus. From the purchasing experience to the smallest detail service call, they are the best.

Shiraz Merchant

16 de jun. de 2016

Omar was my service representative. He did a good job.

Mary Riddle

16 de jun. de 2016

I had my tires replaced. Michael kept me informed and advised me on a plan of action.

Michael Bilsten

16 de jun. de 2016

Outstanding customer service! Every member of the customer service team demonstrated a genuine interest in my vehicle and in my experience.

Diane McDonough

16 de jun. de 2016

20,000 mile service. Was taken immediate and out I. Less that one hour!!!! Awesome job

julie Delahoussaye

16 de jun. de 2016

Darrell was an excellent representative for Lexus. From the time I called for service pick up everything was so professional and prompt. I would definitely recommend this service to everyone. I was well taken care of. Thank you ver muc!

Bonnie

15 de jun. de 2016

I love Sean as my Service Consultant, he always does an awesome job!

Arlene Payne

14 de jun. de 2016

I found the efficiency and personal service of the staff very good. They got me in without a prior appointment. My car is in great condition. My thanks to everyone.

Sandi

14 de jun. de 2016

Dorothy in service always does excellent job of taking care of my car. I was also in the collision department and Steve White went over and above with my repair.

Author

14 de jun. de 2016

Brought my car in because of a squeaky belt. The repairman also found that my right CV boot was leaking. It was replaced in October of last year. When I brought the previous repair to their attention it was replaced under warranty.John kept me informed of timing for part orders and the final completion.

Ruben Rodriguez

13 de jun. de 2016

Great attitude from service personnel. My service advisor is on the ball and is very knowledgeable and always remembers who I am. The drive isle is not congested and traffic flows quickly. Not much waiting. The personnel in the pay area are very friendly.

Robert Voncannon

12 de jun. de 2016

Very good service. The problem with my navigation system was corrected very quickly.

Clarence White

11 de jun. de 2016

Service at Northside Lexus is always excellent. You make an appointment, it is kept and you are out and on your way.

C.L. Johns

11 de jun. de 2016

everything was to my liking, what more is there to say....................

Dean

11 de jun. de 2016

Awesome,they drove to me one hour and forty mins,very patient

Albert/Gwen

10 de jun. de 2016

Delightful experience! With a timeless consistency going back thirteen years, Mr. Allen and Northside Lexus dealership have shown us the depths of their dedication to exceptional service without equal.Our greeting always begins with a smile and personal welcome. Mr. Allen's warm and knowledgeable demeanor is instantly familiar and comforting, elevating our time at the dealership from routine chore into a friendly visit where even our slightest concerns are addressed. Mr. Allen even offers additional procedures and services as reminders and new learned specifics. Whether we arrive for scheduled maintenance or a rare and unforeseen problem, Mr. Allen and Northside are always forward with every detail from the length of time for service to the cost required. In essence, they ensure a seamless transition from service to extreme satisfaction, keeping us both informed and on the road. The level of commitment to answering questions and ensuring our comfort has never wavered and remains a singular motivation for our continuous patronage.Mr. Allen continues to made us lifetime Lexus customers. He is highly crafted as a service manager.

Lourdes camacho-soto

10 de jun. de 2016

Good fast service! Quick in and out for drop off. Good with follow ups and updates

D H

10 de jun. de 2016

I like the fact that the service person keeps you aware of the progress of the service. The service people respond to questions promptly.

Beverly D. Simms

10 de jun. de 2016

If I could give Jon Gosling and Matt 10 STARS, I would -- not to mention Lexus as a whole. You guys ROCK!!!Thanks Jon for taking such good care of me. I COULD NOT do it without you. And Matt, you too. Don't want anyone else working on my car but you. I know I get the "red-carpet" treatment from you as well.You guys have spoiled me rotten -- and I like it. You go over and above at taking care of my "Baby". I so love my car. The more and more I look at it, the more and more, and more I want to drive it -- knowing full well it won't last forever. But I'm enjoying the ride. As long and Jon and Matt are there, I know I will drive it (forever in human eyes)! You guys may think I'm exaggerating......don't know how much clearer I can get. I call a spade a spade and give cudos when well deserved. And these two certainly deserve it & more. Can't thank you enough.

TD Loftin

10 de jun. de 2016

Pickup and delivery service was excellent. Service advisor was great to work with.

Earnest J. Barnes

9 de jun. de 2016

Service person was was very knowledgeable and helpful..

Dr. Peggy Cox

9 de jun. de 2016

The only complaint I have is from the carwash department. My car was not vacuumed and maintenance folks got it a little soiled on the inside. Should have been vacuumed and inside door facings wiped clean. Other lexus dealerships clean a car like detailing it. Was disappointed in the cleanliness of my car when it was brought to me. I spent almost $2,000 on new tires and maintenance. I just thought that justified a cleaner job.

Anonymous

9 de jun. de 2016

Great customer service! The young lady that took care of Me was professional, friendly and knowledgeable.

Ijeoma Opara

9 de jun. de 2016

Very good service. Kudos to my personal representative Jonathan. Good job! He presented himself in a very professional manner and explained to me up front all that he was going to do for me, the cost and the estimated time the work will take. He answered any question or concerns I may have had in a very nice way. I was pleased with the service he rendered. Thanks

Linda

8 de jun. de 2016

Excellent service as always! Dean and Sean were wonderful!

Joseph Lallo

8 de jun. de 2016

Service was completed promptly and service advisor very courteous and responsive.

Darryl Fawcett

8 de jun. de 2016

Service was fast and as promised completed in the time limit that I was told. Surroundings were great and people were wonderful.

S Lee

8 de jun. de 2016

Excellent service, excellent communication. Very pleased

Patricia Woods

8 de jun. de 2016

Easy to schedule with appCourteous and fastGreat waiting acilities

Elizabeth Capps Foster Bullock

7 de jun. de 2016

Service was fast and superior as always. I needed an inspection quickly. Dorothy managed to help me out. I bought 5 Lexus from Northside. The first 2 from other dealers. Dorothy is the best! I am very happy with Nirthside and Dorothy. The technology people are outstanding They make all the gadgets easy to use.

MIke O'Connor

6 de jun. de 2016

Jonathon did a great job of getting me in and out both when I dropped off car and picked up.

J.R.

5 de jun. de 2016

Under Promised, and Over Delivered....keep Improving on your Excellent Service.Thank you.

Lu Ann Kubis

5 de jun. de 2016

Appreciate Jon's handling of my expired insurance card for we had not received an updated card from our insurance company. Jon called the company and had the needed information faxed to the dealership.

Marcy Sawyer Hirth

5 de jun. de 2016

My service was marred by one item---I came for car inspection initially and was pleased that you caught my need for 10,000 mile inspection---mileage 9999.94 or close to that. I was told all my information for the inspection was in the car and should have checked prior to leaving the lot. I trusted your great customer service in the past and found my insurance card missing. I made several attempts to call service dept, finally left a message, and called back at 4:50pm to find my service contact had already left for the day and no one could find the insurance card because she had her files locked up somewhere else. Anyway, 5:30pm call from my earlier service message relayed I would be called in the AM, which I was. Your person still could not find my insurance card and I was told to go online and copy from my insurance co., which I did. Not sure where my card is with all my personal information. Hope you eventually find it and it is shredded to protect my information. Thanks. You may need a better system for car inspections w/ regards of handling of insurance cards in the future.

Frank

4 de jun. de 2016

30 k service done promptly and well. Service adviser Sean was a pleasure to work with.

JM Holcomb

3 de jun. de 2016

Joel Garcia was my Service Advisor. He did an excellent job.

djrwms

3 de jun. de 2016

I would not take my Lexus anywhere else, not even another Lexus dealer

margaret handy

3 de jun. de 2016

very professional in assisting and solving my issue

John A. McClelland

3 de jun. de 2016

Jon Gosling and team once again rang the Bell!! Freaking awesome work, communication and 1st class service. Gosling is nothing short of amazing and his Team - equal to him!! Thanks, Jon!!!!!

Jessica Guilbeau

3 de jun. de 2016

Awesome service indeed! The wait time was adequate.

Jack Jacobsen

3 de jun. de 2016

Jonathon did a very good job in dealing with a very sensitive subject----overpricing of AC repair. Jack Jacobsen

Dean Flessas

3 de jun. de 2016

If you want someone to take a quick moment to rate the service. Don;t make them fill out this section. If there was an issue it is good, but otherwise makes me want to avoid your surveys.

Leslie Pilibosian

2 de jun. de 2016

Great service!! thank you for rental car!! Service was quick and easy.

Greg Smith

2 de jun. de 2016

Service Rep, Mark Hunter, has THE BEST customer service attitude that I have ever seen.

lynn grimes

1 de jun. de 2016

Awesome as always.........very professional and no surprises. ..................................................

Chad Smith

1 de jun. de 2016

I had a great experience working with Jowl. He was fast with my repairs and had the job done faster than expected. I would highly recommend Northside Lexus for all your Lexus needs.

Jeanne schweer

1 de jun. de 2016

Came in for 15k checkup and it was completed in little more than 1 hrs. Very impressive. Thanks to all concerned..

Giorgio Drugovich

31 de may. de 2016

Very impressive organization. Smooth and efficient.

M Totina

31 de may. de 2016

Over the top customer service. They kept me informed the entire way and worked seamlessly with State Farm. They even made sure the rental car was taken car of and allowed me to drop it off at their facility once my repair was finished. This process could not have gone any smoother.

Janisue Rigel

30 de may. de 2016

We always find our service trips to Northside Lexus easy when Dorothy (our service advisor) is there.

Karen

30 de may. de 2016

As always, the service at Northside is without comparison. They cover every detail, and do it very well. And the cookies are great too :)

Lynda

29 de may. de 2016

Always a high quality experience We have used the service department at north side Lexus for seven years and have never been disappointed. Very courteous and thorough service.

R. Malveaux

29 de may. de 2016

I could not ask for better service. The work was completed in a timely manor, they are courteous , respectful and very accommodating. Over all my experience with this Lexus dealership, has been an exceptional one. In my book, "they are a supreme five star" facility. My assigned Service Technician does an awesome job. I have no complaints.

Ina

28 de may. de 2016

Total of 22 minutes spent at dealership for 10k scheduled maintenance. this beats all expectations.

Peter

28 de may. de 2016

Excellent customer service. Did not have to work with insurance nor rental car outfit. Repair comes with warranty.Have not seen the repair facilities.

Ed

28 de may. de 2016

20k service done as expected by Northside Lexus Service Department

Frank

27 de may. de 2016

It was a pleasure dealing the the Northside Lexus Collision center. The staff was excellent, along with the work performance. They kept me informed of the repair of my vehicle and had it ready on time.

Denise Morgan

27 de may. de 2016

They even took the time to buff out a small mark on the front of my car and made it look new again.I really appreciated that!Thank you service team!

royce sharp

27 de may. de 2016

awesome service at this lexus dealer. all the personnel were very helpful with any of my concerns. would recommend this lexus dealer to everyone.

Rick G

27 de may. de 2016

Augustine is a real asset to your business. Great service!

Rolf & Diane Flemming

27 de may. de 2016

We had the privilege of working with Natalie Phillips, your collision center estimator. She was most courteous, knowledgeable and quick to respond to our inquiries. Natalie made the event pleasantand we feel we have made a very good friend. I mailed a Thank you card to her just a couple days ago. I hope she shares it with you.Mr. & Mrs. Rolf O Flemming ( Diane Flemming)We purchased our 2003 Lexus in 2003

Wing Yoon

27 de may. de 2016

Alan was excellent as the Service Advisor. This is the 2nd time Alan had helped us. Alan provided his usual pleasant and 1st class service. Worth the trip. Thank You

Bill Barry

26 de may. de 2016

Very good job. Your tech, Cathy Maldanado, helped make the experience (simple 10K mile service) most pleasant. The job was done promptly as I told it would be and I enjoyed your good coffee while there, plus I got to see my salesman

Lisa kassuba

26 de may. de 2016

I always have a good experience with the service department.

RichardG

25 de may. de 2016

Lexus maintenance is premium. Prompt service, choice of two waiting areas one general area and one quiet area for those wanting to read or get work done.

RollandJames

25 de may. de 2016

Always prompt, courteous service. Review too short so here are a few more words to fit into the arbitrary guidelines not listed to the right....

Lovemylexus

24 de may. de 2016

I was happy I was able to walk in on a Saturday with out an appointment and everyone seemed happy to assist. I was made aware of the wait time and checked up on with updates regularly.

Kmarie

24 de may. de 2016

Service was a little slower than usual, but was still exceptional.

Wendy Patterson

24 de may. de 2016

Northside Lexus is wonderful. Car buying and the Service side

Patrice hale

23 de may. de 2016

Wonderful job as always! Y'all ALWAYS make it very low maintenance!

Barbara vanlandingham

23 de may. de 2016

Awesome as usual! Always feel safe in my vehicle when I drive away from maintenance and repair. The device is excellent at Northside.

John Michon

23 de may. de 2016

Staff and quality of work performed at Northside Lexus is unsurpassed!

Nicolaas Poort

20 de may. de 2016

Polite and professional assistance receivedPunctual schedulingAll in all a good experience

Paz A, Guerra

20 de may. de 2016

I was greeted and treated very nicely by Mark Hunter, Service Consultant. He could not have been most pleasant and helpful. He sent me an e-mail about my car and even called me. He was very customer friendly and responsive. Thank you for having this quality of staff as you have in Mr. Hunter.

Karen Nix

20 de may. de 2016

Service was good, Joel was very informative and kept me updated daily. The loaner car was great. Only gripe is the repairs were VERY outrageously expensive and I couldn't do them all at once.

Tinvera

20 de may. de 2016

Everything was perfect...................Except, the cookies weren't ready! ! !

droach

19 de may. de 2016

very meticulous inspection of my 10 yr old Lexus SC. Still like new!!

Tanner's Mom

19 de may. de 2016

Thought I had a dead battery. Sean had it checked and said it was fine, probably because the trunk had been left ajar. A week later dead again. Sean ran more diagnostics, determined it had a dead cell, and replaced it under warranty. He apologized profusely for not having determined the true problem the previous week. Great service and a good service advisor!

Duane Teuscher

19 de may. de 2016

High priority to customer satisfaction. Very prompt service -- even provided a loaner car for a 2 hour repair. Friendly service staff and administration. Joel Garcia, service representative, was polite and conscientious. I have been working with this dealership for 17 years and they are excellent.

D R F

19 de may. de 2016

Excellent service, employees, care, attention, and satisfaction.

Dana Ledet-Hurd

19 de may. de 2016

Great experience. Had no problems. Consult was great.

Mary Romere

18 de may. de 2016

I was able to schedule my service online and arrange for a free loaner car. I was served promptly as I arrived at the dealership. The representative went over each of my requests, looked at my vehicle, and even brought in the technology specialist to answer my questions about my nav maps. I was given an accurate quote on the price of my scheduled maintenance.I received several updates throughout the day regarding the repairs and was advised appropriately about my windshield glass being on back order. The rep relayed my request for OEM glass to my insurance rep, as requested. My vehicle was ready when promised and each of my requests was done in a quality manner. I was very appreciative that they replaced a leather seat that had cracked prematurely.This dealership is always professional, friendly, and honest and makes me glad that I purchased a Lexus. My only regret is that they were out of fresh, warm cookies

Pamela Dickson

18 de may. de 2016

It is always a pleasure to bring my car to Northside Lexus. Whether online or by phone, it is easy to make a service reservation. I always liken the service department area to a very nice hotel or resort, where the people are friendly and helpful, and the service is excellent. I purchased a 2013 Certified Pre-Owned Lexus LS 350 a year ago, and I enjoy this vehicle very much.

John Woodward

18 de may. de 2016

Everyone was extremely helpful and the service was excellent. the phone system to get a hold of a service provider is less than desirable. It took 5 phone calls and two hours to actually reach someone who could provide me with the status of the service. The service provider was very helpful once I was able to reach him.

G J Magdaleno

18 de may. de 2016

Always a great experience with excellent service from the our Service Advisor to the Service Dept.

Raul Rivas

18 de may. de 2016

Knowledgesble staff, Friendly people. Reparations were A little too lengthy, everything else great.

Margaret Sanders

17 de may. de 2016

I took my car in for service. I was greeted by the front desk and the salesman who sold me my car and they directed me to the correct people for my service appointment. The service was performed quickly and efficiently. The waiting area was quite comfortable and the warm cookies were a surprise and a treat. It was a very pleasant experience.

Christina

17 de may. de 2016

From the time I drove up to the time I drove away I felt all the staff were knowledge, friendly and customer focused. Great job!

Patrick

17 de may. de 2016

Great service, timely and accurate. Service technician was personable and timely with updates and responses.

Walter Truett

17 de may. de 2016

There was no response to my initial telephone call or to my e-mail to schedule maintenance.The drivers that did the pick-up and delivery were super; very courteous and helpful.

JIm Brown

16 de may. de 2016

Everything was as expected for my 10k Service. I have been servicing my Lexus's for many years at this dealership. It has always been excellent.

LA

16 de may. de 2016

Superior in all regards -- excellent communication and efficient service. Always a superior team of professionals and highly recommend.

Rajgopal R. Pakanati, M.D.

16 de may. de 2016

Excellent Service. My service advoisor Ms. Jacque Bratton is the best

Tom

15 de may. de 2016

My vehicle was there to repair damage from an accident. Felipe kept in contact with me during the week long repair process. My car looks good as new and I could not be more pleased with the service I received. Having Enterprise right there on site is a big plus as well.

Kim B

15 de may. de 2016

It's Never a hassle to take my car in for service.

Iva

15 de may. de 2016

Both advisors that I worked with were kind, providing me with the information while i was waiting and having a loaner car on hold for me. Great experience!

Alena Galvan

15 de may. de 2016

Great Service very satisfied will be going back & would refer a friend

Albert D'Antonio Jr.

15 de may. de 2016

Everything went as planned. In today's world that is an accomplishment.

Marilyn Malaney

14 de may. de 2016

I am always treated with fast and courteous service.

Gerald Glaser

13 de may. de 2016

Overall the service was fine. However, after paying my bill for inspection sticker, my key was inadvertently not returned. In addition, I requested a certain tire pressure for an upcoming trip. They weren't certain this was done and a return trip to the bay was required to make sure they accomplished this. This lengthened my waiting time.

D Palmer

13 de may. de 2016

Service staff were informative and conscientious. Quiet wait area upstairs enabled me to work while car was serviced

Troy Perkins

13 de may. de 2016

Always and easy and enjoyable process. Never a bad thing to say.

David Sawoska

13 de may. de 2016

The Express Service for routine mileage maintenance is excellent for minimal turnaround time.

Becky Eisenman

13 de may. de 2016

Good customer service and prompt attention to servicing my vehicle

Jason

13 de may. de 2016

Great speed and customer service! Hope everyone at Northside Lexus keeps up the great work!

Jo-Ann Myers

13 de may. de 2016

Sean is very Professional , knowledgable and listens to my concerns. Highly recommend him to anyone.

Susan Kleimann

12 de may. de 2016

Lexus really knows how to treat their customers. Everything was handled with a smile and there was no waiting. The service was great. They repaired my car with no problems and did a great job. They even had a rent car waiting for me when I arrived. Omar is so professional and handled thing great. He kept me updated on the repairs and when my car would be ready. It was a great experience.Thanks

Connie Berry

12 de may. de 2016

Northside Lexus has been outstanding to me in numerous ways. Dean, in the service department, was so accommodating, kind, caring and helpful with my recent encounter of a bad battery. He deserves a superior plus rating and I cannot begin to express my gratitude for his immediate attention with my vehicle obstacle last week.I always tell everyone in Beaumont to visit Northside Lexus for a positive and memorable experience when purchasing a new vehicle. I want to express my sincere gratitude.

Yolanda Torres

12 de may. de 2016

Excellent service from Mr. Agustin Soto. Please congratulate him and recognize his professionalism, motivation and efforts to satisfy the customer.My car is almost ten years old and he treated me like my car was brand new and deserve all his care. Please keep him. Thank you so much..

Dianna. L

11 de may. de 2016

Recently got my car repaired and they did a great job my car runs like new everyone was very nice and professional.

Bob

11 de may. de 2016

Had my car in for warranty work. Waiting for part to arrive.

Stacy Cotie

10 de may. de 2016

Excellent Customer Service and maintenance was performed quickly and efficiently.

Ken

10 de may. de 2016

Excellent Dealership! We have purchased several Lexus cars from Northside and continue to go back!

Kenya Shields

10 de may. de 2016

This was my second time getting my car services at Northside and I was very pleased with the service.

andrea Kubiak

9 de may. de 2016

Service was excellent as usual. Drive up employees very friendly. Service department staff very professional.

Lindy

9 de may. de 2016

As always, excellent service!! Twenty-six year history.

Anita Martin

9 de may. de 2016

Excellent service, car ready on time, and the loaner car was the type of car I wanted. Our car drives wonderful now. We are very pleased with the work and service. Thank you. Anita Martin

Jerry Shelton

9 de may. de 2016

The service center is always prompt and professional.

andre mattox

9 de may. de 2016

excellent customer service. my customer service contact has been the same gentleman who sold me the vehicle so their is already an comfort level and no need to re-introduce ourselves. Just an call and he has been very reliable in seeing to the concerns and issues with my vehicle.

Lori

9 de may. de 2016

Excellent experience with Express Service to have oil changed. My service advisor, Keith Cawthorne, was very knowledgeable, professional, and courteous. Five stars!!

Terry

8 de may. de 2016

Best experience with a car dealership ever. When I'm in the market again for a car; Lexus will be my first option.

Paul Weeditz

8 de may. de 2016

Our salesman Don Ansley was well informed, patient and very responsive to our questions during the course of purchasing a new RX 350. We have purchased three other Lexus vehicles from this dealership and we remain very impressed with the quality of their service and commitment to excellence.

Mary Bradley

8 de may. de 2016

I signed up for 1 hour service and it took 1 hour Really like this 1 hour service

Eric Rivas

8 de may. de 2016

Always an excellent experience from Northside Lexus!

Linda Fritsche

7 de may. de 2016

I got a nail in my tire on a Saturday. My husband had just had surgery and my daughter was expecting a baby any minute. I had a million things to do and no one to help me with the tire problem.Northside Lexus was there for me like a best friend. The took car of my car problem and gave me a loaner. Everyone was so nice. They certainly saved the day!

Charlene Moore

7 de may. de 2016

I truly think this is the best Lexus Dealer in Houston. I purchased my car at CLEAR LAKE LEXUS which I was treated fairly but I changed to Northside Lexus because close to my home within year 1 of owning my car and been coming there ever since. Great people excellent service and I will purchase my next car if ever from Northside Lexus if we can cut a deal when I am ready.Charlene Moore

Geneva Sue Moorhead

6 de may. de 2016

As usual, excellent service. The reason I purchased the first Lexus and reasonI bought another 3 years later.

C. Moore

6 de may. de 2016

Incredibly great service! These folks just not knock themselves out by listening carefully to every thing I say, suggesting solutions to every problem, and then making it all happen in amazing time. I wish all service providers had this exemplary of a performance for me. Northside Lexus is by far, the very best service provider of any kind of service that I need. Amazing people.

Terrell street

5 de may. de 2016

Excellent customer service. It is your requirement that the review has to be longer, not mine...

Keith Jordan

5 de may. de 2016

Absolutely fantastic service. Also left a voicemail with Teri telling her how pleased I was.

Beverly Heaton

5 de may. de 2016

This dealer always provides amazing customer service! My service advisor, Andy Skok, was attentive and conscientious, and addressed all of my needs and concerns.

E. Krenek

4 de may. de 2016

Excellent customer service. The service personnel were realistic with and attentive to my scheduling needs, and took care of the routine maintenance/service timely and efficiently. I couldn't ask for a better experience, and highly recommend Northside Lexus if you are looking for that higher level of customer service and attention to all details and aspects of your vehicle needs. I also purchased some add-on products, which was done at a high level of customer service, and was accomplished for a good price. The dealership's facilities are extremely nice and very convenient as a place to work while you wait for completion of the service.

Mike Daniel

4 de may. de 2016

Jonathan was great and very thorough a great asset to Northside Lexus

Bob Craig

4 de may. de 2016

Pleased to hear of Dorothy's promotion. Enjoyed working with Andy Skok.

Bruce Johnson

2 de may. de 2016

I was very satisfied with my service. Everything was excellent from the time that I walked into the door and was greeted to the person that was designated to handle the State Farm claims. I feel like he went far and beyond to ensure that I was satisfied, he provided an update, ensured that I was knowledgeable of the details of the service provided. His professionalism alone would be enough for me to tell friends and family about the "Great" customer service. I believed that Northside Lexus is committed to investing into staff to ensure customers received the optimum benefit.

BH

2 de may. de 2016

25,000 mile check up was like clockwork; they were ready for me and addressed all the maintenance areas. Service manager gave me a number of options to make the visit more to my convenience. Always friendly, informative and efficient.

R Thibeault

2 de may. de 2016

I've bought 4 cars from this dealership. Excellent all around.

Carlos Martinez

2 de may. de 2016

Great experience and a special thanks to Mr. White for helping me at the collision center for helping me with my car.

Barbara Root

1 de may. de 2016

Very good. Terrible loaner Lexus ls. Too small, but at least I had a loaner

JC Bridges

1 de may. de 2016

I can honestly say 99.9 % of my experiences with Northside Lexus has been Outstanding as being the top of the line for me. Everyone from the front line receivers, service reps to the technology employees all go the extra step in giving up one great customer satisfaction. Their facilities are always very clean and organized down to the fresh baked cookies and other refreshments help make your wait very enjoyable. Sometimes you might say "oh man" they are finished with my car. I give them an "A+" and I always get the feeling they are always trying to improve upon what they did the last time. Keep up the great work Northside, when I'm in the market for a new car I will always keep you in mind.

Weldon Simmons

1 de may. de 2016

In for the 10,000 mile service..Efficient, courteous, timely, and effective. Five stars all-around.

Phil Ruziska

1 de may. de 2016

Everything was fine. Appreciated getting loaner car to run errands while service was performed.

Linda Kay Peterson

1 de may. de 2016

My new service representative, John Gosling, is wonderful.

Doonna Sneed

1 de may. de 2016

I have always received excellent service at Northside Lexus you guys are the best.

C. Stevens

30 de abr. de 2016

Great customer service as always, friendly and professional personnel. Lexus makes it convenient to bring my car in for service, are very accommodating when I want to schedule an appointment, and always work to expedite the required service/maintenance within the promised time.

author

30 de abr. de 2016

Brought in for 5000 mile service and technology appointment. everything was great

vic

30 de abr. de 2016

Very pleased with the service provided and the quality of the repairs

IS350c owner

30 de abr. de 2016

From the moment you drive up for service you are treated respectfully. Every point of contact is friendly, courteous and doing their best to take good care of you. I now own my second Lexus and the service department at Northside is part of the reason I can't envision ever owning another vehicle except Lexus!

loys atilee

30 de abr. de 2016

the service was great, I would recommend the service advisor to anyone that owns a lexus like that make and model

W. Silo

29 de abr. de 2016

Was in for car maintenance with express services and was in and out as promised with car wash. Facility is nice and clean.

Theresa Dickerson

29 de abr. de 2016

Great service and result replacing the dashboard on our Lexus RX 330 - excellent customer service

John Salas

29 de abr. de 2016

Finally a dealership that cares about the CUSTOMER! I bought and service my ES 350 and have been extremely pleased with the service.

Jami Lee

28 de abr. de 2016

They were very fast and efficient.I had to arrive earlier than scheduled and they were very accommodating.Got in and out fast.

Ken

28 de abr. de 2016

Great service provider and repair to our vehicle. Wonderful customer service every time I have my vehicle serviced at Northside Lexus.

GB

27 de abr. de 2016

Car bumper looks brand new after the paint job and the work was done on time. Car was delivered to us with a car wash and looked great.

John McClelland

27 de abr. de 2016

Jon gosling is amazing. And all services seemed to be done.

SOSteen

27 de abr. de 2016

As always Dorothy Sausley handled my 10,000 mile service with skill and attention to detail. The paperwork was ready, the loaner car ready and I was in and out in 30 minutes. 2 hours later my car was ready for pickup. All inspections passed and report sent by Victoria. Dorothy has been my service rep for 6 years. She has been promoted to management and I will be sad but she has promised to oversee my service needs. Love Northside Lexus and all the service personnel - they treat you like family.

Edmond Bentley

27 de abr. de 2016

Service was prompt, satisfactory and provision of a loaner car a real plus.

Richard A Edwards

27 de abr. de 2016

The overall service experience at Northside Lexus was excellent.

Fay Dickerson

26 de abr. de 2016

I had the oil changed in my 2007 Lexus ES 350 and also had my A/C checked as I did not have cold air blowing. It sure works now though. Andy kept me updated on what was going on throughout the entire process. I will buy another car from Northside Lexus in the near future

K Zientek

26 de abr. de 2016

This is the 4th time I have bought a car from Northside Lexus and from Steve Brandon and each experience has been a great one. They make it easy to purchase a car.

Steve Murray

25 de abr. de 2016

Drove up without an appointment and was able to get the navigation system updated.

Van

25 de abr. de 2016

Agustin Soto did a great job. Great dealership that always has excellent customer Service.

Joe Brame

24 de abr. de 2016

Very pleased with my experience at the Collision Center.

Steve Alexander

24 de abr. de 2016

Excellent service facility and high quality owner car

Paula Alexander

24 de abr. de 2016

The service was excellent and prompt. l was very impressed with the way that a service employee came to help me as soon as l drove in to the dealership. The wait was very short. Thank you for the attention to detail that you give each of your customers!Paula Alexander

Mrs C

24 de abr. de 2016

The staff are always very helpful. Excellent customer service.

John R Derr

23 de abr. de 2016

Our new RC 350 F Sport was "bumped," apparently while parked in a parking lot. Neither of us was in the car at the time. But someone left a crease along the right rear quarter panel. The damage was only cosmetic. Nevertheless, we were understandably upset. The car is less than six months old and has only 1800 miles on it. Northside Lexus Collision Repair Shop did an outstanding job of restoring it to new condition!

Linda Fisher

23 de abr. de 2016

Jon Gosling is a remarkable service advisor. He is helpful, friendly and always courteous.

Ruth Blanco

23 de abr. de 2016

Very good service. Service was prompt and did not take very long. I wa surprise at how fast, given they had a lot of customer that day.

R Nicholson

22 de abr. de 2016

The power was out for my original appointment. They took the car unannounced the next day. Thanks.

Jan Aragon

22 de abr. de 2016

My 5000 mile service was very comfortable and easy. While I enjoyed a cup of cappucino and enjoyed reading my newspaper my car was given a clean bill of health and I was headed for home.Thanks so much for the great experience!

Joe Taylor

22 de abr. de 2016

My customer service rep . Mark Hunter did a great job, kept me informed and did a good job of explaining everything.

L. Penn

21 de abr. de 2016

Love this dealership and the staff! Always professional. friendly and knowledgeable!!

Joan Sikkelee

20 de abr. de 2016

Everything was good. I have no complaints. Good service.

P. L. Crossley

20 de abr. de 2016

Excellent service done in a professional and prompt manner.

JM

19 de abr. de 2016

The new drop off /pick up process was a bit un-nerving.... Seemed like I was being rushed by the staff... Not as personable anymore like it used to be.

jim cochran

19 de abr. de 2016

Great Service. 5000 mile Service and everything went fine.jc

Owner

19 de abr. de 2016

I received very good service when I brought my car in for repairs and service. Thanks

B. Govan

19 de abr. de 2016

My car was repaired to my satisfaction, and I was kept updated during the process since parts had to be ordered.

Sandra Bauch

19 de abr. de 2016

Northside Lexus is at the top of their game with the Express Service Lane for those quick mileage check ups . True to their word, in and out in an hour and that's with the free car wash! Waiting area is nice and free drinks if you want. Can't go wrong with this dealership.

JL Flotte

18 de abr. de 2016

I would like to take this opportunity to tell you Teri that Dorothy is a tremendous asset to Northside Lexus. As such, she needs to be recognized and properly praised for her outstanding treatment of customers that have been with Lexus all these years. It is because of her, that we continue to stay with Lexus even though we know we can get the same service with a lower cost to us.Dorothy, please keep up the great work.Mr. J.L.Flotte

mjw

18 de abr. de 2016

Dear Lexus, Recently, I had enjoyed your excellent service for my Lexus car. About 2 months ago. My car was towed to your Collision department. I spoke to your representative Archie Smith and started to have a long repairprocess. Now I feel my car runs better than a new car . I also enjoy free car wash for my white Lexus too. Thank you for your help and your excellent team's work. mjw

Houston, TX

18 de abr. de 2016

High quality Lexus dealership. They take good care of you and care about you.

don gregory

18 de abr. de 2016

Staff was professional. Car was delivered on time as I was told. Always a pleasant experience.

claire barler

18 de abr. de 2016

Jon Gosling met me when I first pulled into the service section. He told me what they were going to do with my car and about the length of time it would take. Everyone was kind and friendly., Mr. Gosling kept me informed as the service was being taken care of. It was a pleasant experience.

Tom Batsche

18 de abr. de 2016

as always, service was great. Jon is always great to work with, and does a great job. I wouldn't think of going anywhere else with my Lexus vehicles.

Michael S. Dwyer

18 de abr. de 2016

Excellent service! Initial presentation and waiting time were quite acceptable.

David McWilliams

18 de abr. de 2016

Excellent service. Getting an appointment involved only one call. Check in was quick and on time, loaner car was ready, service particulars and expense was explained to me. Car was delivered on time and all service completed.

R G Bradley

18 de abr. de 2016

Great Service, professional, polite, well knowledgable about the service my vehicle required, answered any questions I had.Had my vehicle ready in a short period of time.Thanks

angela blackwell

17 de abr. de 2016

Excellent Service, Excellent Crew, I am absolutely satisfied with my service when I go to Lexus Northside, I am so satisfied with the crew and service I feel like a family member, and I am treated as such..They are the best. I highly recommend them. All my LEXUS came from NORTHSIDE LEXUS.Angela Blackwell, A long standing LEXUS member

Guillermo J. Magdaleno

17 de abr. de 2016

My Experience with Northside Lexus Houston since 2010 has been the best experience from all the other dealership I have dealt with. We have purchased 4 Lexus from Northside Lexus for the great customer service from our Sales Rep / Finance Rep / and there service department. Our Service Rep is the best in the business. We have dealt with there Repair Shop a couple of times and I stress they are the best to deal with. The Service Department and Repair shop go out of there way to make sure you are always satisfied with there service.

Dennis Schrock

17 de abr. de 2016

Very professional team and quality of service!Outstanding customer support!

OJ Sanchez

17 de abr. de 2016

Quick and efficient and had no difficulty scheduling the service

Charles Maxey

17 de abr. de 2016

I got to my service appointment about 15 minutes early. They got me anyway. The service was completed on time and the vehicle had been serviced and washed. The service writer came to and explained the full service to and that my vehicle was ready.

Glenn

17 de abr. de 2016

Jacque Bratton did a good job representing you all.

Gunther

17 de abr. de 2016

The service was superb, timely and a very pleasant evperience

Man Hoang

17 de abr. de 2016

Always leaving the dealer with complete satisfaction.

Johnna Miller

17 de abr. de 2016

Excellent customer and quality mechanical servicing of my SUV. Service manager very attentive to my needs during maintenance of vehicle.

Robbie Simmons

17 de abr. de 2016

I was very pleased with the service and the facility.

Johnnie Sue Moore

17 de abr. de 2016

I am always very pleased with all aspects of this dealership when I come in for service or purchase a new vehicle.

Harris

17 de abr. de 2016

Northside Lexus, was efficient, courteous, and thorough.

Pedro Paez

17 de abr. de 2016

Natalie Philips was excellent and very helpful she update us every step of the way and deliver the car before the date it was promised, very good service

Mary Romere

17 de abr. de 2016

I recently had my RX 350 repaired after an accident caused over $17K in damages. I was seriously considering trading it in, as I didn't know if I could trust it after all that damage. I was very surprised to find that my car looked like new when I got it back. There was no change in drivability and the paint is blended so well that I would never have known it was repaired.The collision tech assigned to my vehicle, Felipe, kept me informed about the progress of my vehicle and answered all of my questions. He showed me the car after they disassembled the damaged areas and clarified what needed to be replaced. They used all OEM parts on my vehicle, except for the radiator and A/C. I left some expensive items in the vehicle, since it was towed from the accident, and they were all there when I came to claim them.Northside Lexus exceeded my expectations and has a good reputation with both insurance companies, the tow truck that came to the scene, and the diminished value appraiser I hired.

David

17 de abr. de 2016

Everyone did everything possible to make this a good experience.

Gene Garner

16 de abr. de 2016

Service and promptness was excellent. Everyone was attentive and courteous. The only problem was the could not find the problem I was having with my brake pedal going all the w ay down to the floor when I try to start the engine. I took it back twice with no solution.

Jeff Shipper

16 de abr. de 2016

Jonathan with Northside Lexus took great care of me again as always !!

Bob C.

16 de abr. de 2016

Great service. But this review process SUCKS. Forcing a review to contain a minimum & maximum number of characters is a waste of MY time. I work and don't have time to spend on this. The fact that I'm doing this now simply reflects my belief that a) customer surveys do serve a valid purpose, 2) there are too many surveys being taken (saturation leading to AVOIDANCE), and 3) this survey needs to be revised to capture the salient points- and offer a place for comments WITHOUT REQUIRING A MINIMUM NUMBER OF CHARACTERS. Do a better job for your client.

Susan Hersch

16 de abr. de 2016

Excellent as usual. Omar always is FANTASTIC!!!! My car looks fabulous!! Thank you so much Omar and Lexus Collision team!! You are all Great!!!Sincerely, Susan Hersch

Johnson

16 de abr. de 2016

Great experience. Quick che up and car wash was super nice to have

Nancy

16 de abr. de 2016

I can count on this dealership for promptness , courtesy and quality. If you have to part with large quantities of your money, it's nice to do with charming people around you in an impressive setting!

Judy W

16 de abr. de 2016

I have never waited for a service visit before I really enjoyed the upstairs quiet room and finished all of my Bible study with no interruptions...more than I can say for home! The time passed so quickly. As always, everyone is so thoughtful. Thank you!

Author

16 de abr. de 2016

Had oil change then discovered oil in the garage.Lexus brought loaner the next day. Found faulty washer on oil plug.No problems since

Linda C Smith

16 de abr. de 2016

Everyone was professional, knowledgable, patient, caring, - & just - TOTALLY AWESOME*****

Ana Zuniga

16 de abr. de 2016

Excellent customer service and top of the line car service

Harold Lawrence

16 de abr. de 2016

Service was done promptly, staff were courteous and helpful

Dena Keys

16 de abr. de 2016

I took my car in for its 5000 mile maintenance. Since I live an hour away, I asked for a rental car so I coul run some errands. I drove in, had my rental and was out in less than a half hour. As soon as the work was done, I received a phone call. Checking in an out was a quick and easy process. Our service rep, Agustin Soti, was extremely nice and helpful. I love that getting maintenance on my car is now stress free!

Roxann

16 de abr. de 2016

Everyone from sales to service is friendly. Never to busy to make sure we are taken care of properly the first time.

Deborah Yahner

16 de abr. de 2016

I have found that Northside Lexus is excellent in every facet of sales and service!

Laura Chapa

16 de abr. de 2016

My experience with Northside Lexus was excellent. The staff was friendly and courteous. My Toyota Camry was in need of repairs and it turned out beautiful.

Annette B

16 de abr. de 2016

Dean and his crew are the best. This was a very good experience again at this dealership I love them.

Melissa Donald

16 de abr. de 2016

My last appointment was an 85,000 mile inspection. My car was picked up at my location and returned the same day. Jonathan is my consultant and he was very efficient.

Lori M

16 de abr. de 2016

Excellent service. Work completed on time as promised. Professional and friendly staff.

Pemberton

15 de abr. de 2016

Northside Lexus is always accommodating to every need. Yummy cookies too!

Larry Lyons

15 de abr. de 2016

Quick response and efficient service. Felt they had my best interest in mind.

Johnnie

15 de abr. de 2016

We are driving our 3rd new Lexus - all purchased from Northside Lexus. We appreciate that your entire staff has always been very considerate and helpful, and look forward to our next new car.

David Jungman

15 de abr. de 2016

In and out with no problems. Loaner car was ready to go when I arrived. Service consultant was friendly.

Edmund Lee

15 de abr. de 2016

Sales person was very pushy and after the sale of my car, the sales person, David Gartner was cold and totally opposite when we were buying a car.Did not even call after the purchase.

R Scranton

14 de abr. de 2016

The service personnel and everyone involved exceeded my expectations!

Joyce Sterling

14 de abr. de 2016

I was very pleased with the service I received from Lexus North.They were prompt and friendly.I have been a customer there since 2013 and will continue.Joyce

KIMBERLY NURENBERG

14 de abr. de 2016

AS ALWAYS, I WAS VERY IMPRESSED WITH THE CUSTOMER SERVICE I RECEIVED. YOU HAVE NEVER FAILED TO IMPRESS ME.THANK YOU

SML

14 de abr. de 2016

Mark was a good service representative. Learned more from him in one day than the seven years I've been taking my car to get serviced.

Kathleen Unger

14 de abr. de 2016

Everyone was courteous and helpful, especially Allen Adcock. The repairs and quality of workmanship were excellent.

Ward Geoffroy

14 de abr. de 2016

I am always extremely satisfied with my experience at this dealership

Sudhir

14 de abr. de 2016

Great customer care, thanks Andy. He was very attentive and solved our vehicle issues and also covered it under warranty!

Dean Hunt

14 de abr. de 2016

Excellent service. The Lexus dealer did an excellent job and I would recommend them to any other Lexus auto owner for repair work.

Rajgopal R. Pakanati, M.D.

13 de abr. de 2016

Ms. Jacque Bratton did an excellent job keeping me updated with the service process. Ms. Bratton never disappoints us and she is an excellent advisor and a service leader. very happy to have her as our advisor. Thanks Jacque

Bonnie Grant

30 de mar. de 2016

Sean is the best! He explained everything that need to be done to my 2013 ES350, he arranged a loaner, he kept me informed on the progress and the car was done sooner than I expected.

Gary Watts

29 de mar. de 2016

I've been spoiled a long time at Northside. This trip was for service only.My wife and I haven't had another car but one from Northside in the garage in twenty+ years or so..9 or 10 by now

P Gutierrez

24 de mar. de 2016

All of the work promised was completed for the 60,000 mile service. The wait for the vehicle and follow through by the service rep, was not my usual experience with Lexus; quite below expectations.I've requested a new service rep for future visits.

Joel Vitela

24 de mar. de 2016

Bought my wife a 2016 Lexus RX 350. Traded In her 2010 RX and got the best value. Great buying experience! Visit Josh Keough at Northside Lexus for your next purchase!! Highly recommend!!

Debbie Carter

21 de mar. de 2016

Very satisfied with my service and my service rep Jackie

Abbie Brothers

18 de mar. de 2016

Excellent service by highly trained professionals. I appreciated the ability to rent a car on-site at their Collision dept.

Melissa D.

17 de mar. de 2016

I feel very well taken care of every time I visit Northside!!

John K

17 de mar. de 2016

It was a minor problem, but the technician took the time to clearly explained the fix and how to resolve on my own in the future if I did not want to bring it into the dealer.

Nancy Strawn

16 de mar. de 2016

Customer service-because my usual person (thru 3 Lexus cars) has been promoted I now have a new person and it was a bit mixed up with not knowing me and having my phone numbers where to reach me, but at least everyone tried to be helpful and everything worked out--nothing bad about the service Nancy Strawn.

Tom Batsche

16 de mar. de 2016

As always, the service performed was excellent, and the loaner vehicle was great. We tried something new this time around, where Lexus actually picked up our vehicle, and dropped off the loaner, and then dropped off the car when the service was completed. This worked wonderfully. Thanks again for your great service.

Northside Lexus

16 de mar. de 2016

Sean Ryan was very responsive to my needs and kept me informed on the status of the car. Once he diagnosed the problem was explained in laymen terms to understand what was wrong. The vehicle was then delivered on time.

Pretty happy

16 de mar. de 2016

Service is fine,but the mileage on this model is bad. I am only getting 17+ mpg which is worse than my 2003 ! It makes me wonder about getting another. I value mileage regardless of the cost per gallon.

Allan Hancock

16 de mar. de 2016

Excellent service as usual ! Service advisor Jon was exceptional!

N/A

16 de mar. de 2016

Nice work by Omar! I have already recommended his body shop work to other Lexus owners.

Robin

16 de mar. de 2016

Nice, friendly and capable people wanting to do a good job.

Susan Godson

16 de mar. de 2016

Exceptional Service start to finish, Thank You and don't bother me anymore if you want a certain # of characters instead of an honest review.

Cynthia Seay

15 de mar. de 2016

The loaner vehicle was much appreciated. Great Experience.the service Representative was very helpful.

M Johnson

15 de mar. de 2016

Great service advisor he is so helpful and knowledgable. Jonathon is my SA.

Melinda McDade

15 de mar. de 2016

The service representative, Jon Gosling went beyond the call of duty to keep me informed of my repairs and was excellent to work with.

Joyce

15 de mar. de 2016

My overall experience was great! Every one was helpful and courteous.

Terry/Gloria Hemeyer

15 de mar. de 2016

My service rep was knowledgable, friendly and efficient. I want him every time.

David Anderson

15 de mar. de 2016

Excellent service and done in record amount of time. Will bring the car back for the 16,000 mile service for sure .

R D Barber

15 de mar. de 2016

Excellent service and attention to detail. Was disappointed when trying to buy windshield wipers for my 2014 Avalon that I had to pay for them before the guy went to retrieve them from storage. Turns out the driver's side wiper was not really in inventory. I had to get back in line to get a credit. That process is not customer friendly.

Mark

15 de mar. de 2016

The service was efficient and well done. The inspection was through and flagged several items, not all of which needed to be done. The dealer gave me options and completed all of the chosen items ahead of schedule.

Eleanor Ward

14 de mar. de 2016

John Gosling was very helpful in communicating the repairs needed on my car. Super nice guy.

Don Hollis

14 de mar. de 2016

Great Service. I've been buying from the same dealership for thirteen years. The service and has always been excellent

Ty Cashion

13 de mar. de 2016

Can't really rate "Quality of repair" until we have time to see if anything falls apart! Otherwise, a good experience as usual. Nice to see that Dorothy received a promotion, by the way. She was always my "point person," and it's gratifying to see that the dealership recognized her good work.

PeterL

13 de mar. de 2016

Northside Lexus has been my dealer for years. They never fail to satisfy me.

Kelley Hitchens

12 de mar. de 2016

Mike was awesome! He made the deal happen with no problems.

Brad DeMarr

12 de mar. de 2016

Joel Garcia was great and addressed all of my concerns. Thanks Joel!

Jackie D

12 de mar. de 2016

I was in for my 15,000 mile check up. I wish someone had offered to update my maps for me. I would have loved that. The time spent waiting for my express visit was incredibly short. I believe my car was done in 25 minutes. Maybe it helped that it was raining and I didn't want my car washed.Person who spoke to me after the visit was great. Thanks!

Sue Ellen Latham

12 de mar. de 2016

Y'all did a great job. I was in and out quickly and, a problem was found that was under warranty....it was repaired and I was on my way. Many thanks for efficient service.

Jim Wetzel

11 de mar. de 2016

Northside Lexus provides highest quality of service!

Linda J.

10 de mar. de 2016

As always, fortunately, I was treated with the utmost kindness, respect, and efficiency!!

DAlexhoule

10 de mar. de 2016

Excellent service and work. Prices for scheduled checks is good. Prices for extraneous services could be improved considering billing for 4 hours for a service that took 1 1/2 hours (power steering fluid flush).

Ronald Bilnoski

9 de mar. de 2016

Nice Experience.. Customer service is excellent. Would recommend the Dealership to all who like very good service.

Dell Avery

9 de mar. de 2016

Was pleased with service and the customer service attendant

Ann H Holland

8 de mar. de 2016

Jeffrey was very nice and everything was performed as it should have been. Thank you!

Chris Cieslak

8 de mar. de 2016

During a trying time after my car was totaled Service Rep Natalie was awesome. Yo could not possibly have a more caring and efficient person in this role. I felt as if I had known her all my life. She is so genuine Thank you Natalie

Steve

7 de mar. de 2016

My car was being serviced for the 155,000 mile service and Joel Garcia did a super job of keeping me informed. The "express service" offered by Northside Lexus got me out in under an hour including a car wash.

Thomas Cox

7 de mar. de 2016

Excellent work and service done promptly and Service Consultant was very helpful.

Lauren Munn

6 de mar. de 2016

When I think of trying some other car dealership for a new car, I think of the Lexus service personnel such as Pete, Dorothy, and Jonathan. Since Northside Lexus recognizes how important these people are to keeping the customer satisfied, I also recognize the dealership is outstanding.

Jodi Goodell

6 de mar. de 2016

Sean Ryan is awesome, returns calls, very friendly and professional!

Robert Voncannon

6 de mar. de 2016

Northside Lexus provided a very good and professional 40,000 mile service on my 2014 IS 350.

don tallman

5 de mar. de 2016

Allen gave me a grand service experience. My only bad experience is this damn review process

Wayne

5 de mar. de 2016

12000 mile service done in 45 minutes or less. Could not ask for anything better. Love the new Express Service.

David

5 de mar. de 2016

Great, as usual. For required length: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

Loys atilee

5 de mar. de 2016

The service and maintenance of the car was great, the service advisor did a great job in servicing mGetting the job done in a timely manner I did appreciate that service

Lee

5 de mar. de 2016

My ES330 broke down while driving my great grandson to the doctor and I had to have it towed in. It was Friday afternoon about 4:00 when it arrived at Northside Lexus. They told me it would be checked out on the next business day (Monday) which they did and kept me informed along the way. They got the parts and had it finished on Tuesday. The vehicle was also completely checked out for any other potential problems and possible maintenance items I should schedule.We bought our first Lexus in 2004 from Northside Lexus and we have been extremely satisfied with the reliability of the vehicle, the service department and the buying experience.

Gailand Smith

3 de mar. de 2016

The only complaint is that Jacque was promoted but she recommended Mark to me and he was excellent in his conduct with me regarding the 30,000 mile maintenance. The loaner was in excellent condition and my car was ready as soon as my church committee lunch meeting was completed.

Don Craig

3 de mar. de 2016

I am truly satisfied. My new service advisor, Allen Adcock, doubled over backwards. Recently when I really needed help he came trough for me. I came in to the shop late in the day with a car that would not hold a charge. I needed a car very badly the next day as I knew mine would not be ready. He said he would help me and brought out a bright red 350. I will always appreciate him. He is a strong man with a strong faith. Thank you Allan and thank you Northside Lexus.Don Craig

Bruce Kink

3 de mar. de 2016

Have always been a fan of Lexus for their quality vehicles and outstanding customer service.

Maeker's

3 de mar. de 2016

Northside Lexus has serviced our vehicle since we bought it in 2007. We feel comfortable with them servicing our vehicle the same way we feel comfortable with our sitters for our children. Trust. Thank you Northside Lexus.

P Mumphery

3 de mar. de 2016

I truly had great experience and a outstanding customer service representative!

Nicholas Salvatore

3 de mar. de 2016

Need for replacing serpentine belt identified while I brought in car for "recall' work.

Mr. Ansari Hosein

3 de mar. de 2016

I had great Customer service when I drop off my suv, My wife picked up the car she had no problem the female attendant was friendly to her. Awesome customer service and facility !!

Gail's Lexus

2 de mar. de 2016

I took the car in for and oil change. Probably he smallest service center does. However, the response of the staff was outstanding. They greeted me on arrival and had everything ready for the service. I was waiting for the vehicle but had an appointment. The service area was full of vehicles and I got the car back in a very short time all done. During the oil change they inspected the brakes etc.I have in the past 5 years plus have always had excellent service from the staff of the dealership. If you have a Lexus this is a "Must" dealership to do any work on your car.

William Dermott

2 de mar. de 2016

Excellent.. I was a grief erred customer n they sped up my 5000 mile checkup... Very nice indeed!!!

D. Ganious

2 de mar. de 2016

I can honestly say, whenever I've had my vehicle in for servicing, the staff has always been great. My service gets done in a very timely manner.

C J Servaes

2 de mar. de 2016

Best service I've ever received. Each time I come in I always get great service (and a cookie too)

Sy kurtz

2 de mar. de 2016

As usual the service experience was professional and completed on time.

M Scott

2 de mar. de 2016

Great used car at an AWESOME price!! They have a very friendly staff. We will definitely be doing business with them again!! I have already told all of my friends and neighbors to keep them in mind next time they are looking for their next car>

James Street

29 de feb. de 2016

The service at Lexus has always been very professional and our service person, Dorothy, is always concerned about our experience at Lexus. Because of their service is the reason I bought a Lexus!

Barbara

27 de feb. de 2016

I have enjoyed my Lexus tremendously since I bout it here years ago. The service has ben great as well. Always on time, always friendly. I particularly like being able to keep my car looking clean by dropping it off for a free wash when I need it.

Phil Ulrich

26 de feb. de 2016

Efficient, courteous & comfortable. Like going to the library or Starbucks to have my car serviced.

Linda Sternick

26 de feb. de 2016

I brought my 350 in for oil change. The express service was great! Dean always makes me feel welcome and takes care to make sure my car is well serviced.

Not too satisfied

26 de feb. de 2016

The lobby was way too cold to be comfortable.The ladies that work in the service area sure could use a "Smile" on their face. I know they are busy but do you really want your staff walking around with a frown? The men were pleasant.The staff that works behind the counter need not to talk amongst themselves complaining who is going to work where or when a customer is standing there. Northside use to have very good and pleasant people in their offices.

Glen

23 de feb. de 2016

Very professional and patient with explanations of various options.

Lynn Grimes

23 de feb. de 2016

Our service advisor, Mr. Pettiford has always been so upront and knowleable in assisting us.

Very pleased

23 de feb. de 2016

The service experience was very positive. The service advisor was courteous and kept me up on the status of repairs and their costs. I received a loaner car in great condition and my car was returned clean and in great condition. I would definitely recommend this dealership!

Claude Lane

17 de feb. de 2016

we were in for routine maintenance. Service was great

Karen Stafford

17 de feb. de 2016

I was getting my LEXUS inspected and as always from the beginning to the end of the process, Northside personnel were very efficient and thorough!The fact that they washed my vehicle was a big plus since I am a realtor.Thanks!

Marilyn Hewett

17 de feb. de 2016

Excellent service, excellent repairs. The employees were polite, friendly and thorough. I was kept informed about the progress and told.all about it. It was a hit and run on a new car so it took awhile for the parts to arrive but was very happy with the professional results. I would go there again if the same problem occurred.

Marika Woelfel

16 de feb. de 2016

I was very impressed with the service. Especially with Shaun Ryan. Very competent and personable.

Joe

16 de feb. de 2016

Outstanding service reps and service repairs. Very customer oriented Lexus dealer ship. Service reps give you that "your a very special customer" feeling.

Bert Neece

16 de feb. de 2016

Good overall service. Fairly long waiting period, but dealership had comfortable waiting area.

Debbie Anderson

16 de feb. de 2016

Love the personalized service when I arrive at this dealership. I am met at my car door, checked in and within 3-5 minutes, my service advisor meets with me to discuss my needs. I am given a loaner car so I am not inconvenienced while my car is being serviced. I receive a report via email and I pick my car back up at my leisure. The warm cookies are a treat while I am waiting for my car to be brought around. The lobby is comfortable and the drink selection is extensive. My car is washed and vacuumed when I drive out of the dealership, and I love the experience each time I visit.

s l stephenson

15 de feb. de 2016

wonderful service and very attentive listened to what I wanted

Robin

15 de feb. de 2016

Brought my car in for the 15,000 maintenance. From Joel that greeted me to Melissa who helped me with bluetooth...always a smile and great service. Thank you!

Melissa K

15 de feb. de 2016

Excellent repair & customer service. Northside Lexus makes maintaining your vehicle a breeze.

New leaser of a Lexus

15 de feb. de 2016

5,000 mile check up was the fast, smoothest I've ever had.

Elyse Ernst

15 de feb. de 2016

As much as I hate to have my car serviced the dealership makes it real easy. Thanks

Pamela Bentley

14 de feb. de 2016

Excellent serviceJon Goslin takes good care of us

Gerald Obenhaus

13 de feb. de 2016

We have always been pleased with Northside Lexus. Asking for 50 words is too burdensome. Therefore, in the future I will not be responding to this questionnaire. Hopefully, I am at 50 words, because I have received an error notice on three different tries.

Marilyn Malaney

12 de feb. de 2016

I came in with a battery that had to be charged by the Lexus Roadside and he told me I needed to get a new battery. While I was getting the new battery, they checked my tires and found a nail in the front left and back right that were not repairable. They were replaced.I feel like that I always have a safe car and that is why I own a Lexus.

Steve Mugg

10 de feb. de 2016

Northside Lexus always does a super job servicing my vehicle. Joel Garcia kept me informed while I waited and got me out in a timely manner.

Vicki Brown

10 de feb. de 2016

I was very impressed that the day after my 30,000 check up, I picked up my suv just to have it leave me stranded the next day with all kinds of lights and no way to drive it.. I telephoned the dealership and was not happy at first but they sent a wrecker right out and brought me to the dealership ( also the wrecker service was awesome as I had groceries in the back and they took me by my house and help me retrieve and put them up ) and I was given a driver and Jon took care and sent me on my way and they called me the next day or so and let me know that something had gone wrong with a part they had cleaned and that Lexus was going to fix and replace at no charge to me.. The repair took almost a week but I was kept informed along the way , I was very happy with this as I only brought in my suv for the 30,000 check up and had to pay 821.00 for this service, and since it is only a 2010 you can tell I put very few miles on a car.. Any way Jon and the dealership stood up and took the blame and fixed my suv.. I have always bought my cars there since their opening and I am so happy that this dealership is that awesome.

DON HOLLIS

10 de feb. de 2016

I was waited on by a new employee (Joel Garcia) and he was most attentive Took can of my concerns and put me i touch with Michael in the tire department to address by concerns with the Bridgestone. Duely tires that came on her 2014 GX460. He said he would get back to me next week. I'm looking forward to working with Michael

Ariel Noel

8 de feb. de 2016

Chris Martin provided exceptional service. This was my third purchase from Northside Lexus and every time the service appears better than the time before.

Chris John

8 de feb. de 2016

Efficient as usual, good waiting roomBut there are flaws with this survey that demand tom many characters - some people may not submit because the form is faulty

Jane Miller

7 de feb. de 2016

This dealership is top notch. You are greeted immediately and everyone knows their job and is very courteous and friendly. The loaner is clean and fairly new, comparable to what you are driving. My car was ready on time and it was clean and spotless. The service consultant listened and kept in touch. You don't find this kind of service anywhere very often these days.

Jack Higdon

6 de feb. de 2016

Very pleased with service I received at Northside Lexus. They are always very courteous and the technicians do a great job.

Carrie

6 de feb. de 2016

excellent from service desk to shop. Valet service was to notch.

Mark Totina

5 de feb. de 2016

Great customer service from service personnel. Service was quick and I felt like my time was valued.

Patti Malott

5 de feb. de 2016

This dealer is the best dealer we have ever experience. From the time you walk in the door to auto maintenance, great service! Good attention to detail. Great follow-up. I will only purchase future cars from this dealership.

Beth

5 de feb. de 2016

exvellent customer service!!! In and out in about an hour.

Heather

5 de feb. de 2016

These guys are always polite and professional. This is my second vehicle from this dealership.

Linda Durant

5 de feb. de 2016

I was on a tight schedule when I took my RX350 in for service. Originally it was to take 1 hr for the service. Twenty minutes into the service, the Rep came & told me they had found a problem and my vehicle needed an alignment. The Rep said that the service would take a total of 90 minutes for everything. They were prompt on that time line & had me out the door as promised. I greatly appreciated that they let me know about the problem & handled it promptly so I could keep my day on schedule.

John Roberson

5 de feb. de 2016

Employees are always friendly and willing to help to this point there are no issues with this dealership

Sheila Lilley

5 de feb. de 2016

I was impressed - as always with service & my service advisor.

Derrick Dawson

5 de feb. de 2016

The interaction with Andy was very pleasant. He was light years better than the service people over at the land rover dealership.

MJ

5 de feb. de 2016

Great service, great staff. We've purchased 4 cars from Northside Lexus and their service department is one of the main reasons we keep coming back.

Jim Kirk

5 de feb. de 2016

All worked fine as usual except they didn't vacuum the rugs when they washed the vehicle. Also the whole 30k service took slightly more than an hour. Appreciated but I was charged with 3 hours labor. I was also shown that it might be wise to get another $1200 of stuff done. But I must say a first class facility with efficient capable service dept.

lexus1022

18 de ene. de 2016

Everything was set up and ready to go. Everything in this service area runs smoothly. The personnel are good "people" persons. I feel that my vehicle is in good hands.

1956merc

14 de ene. de 2016

30,000 service on 1/4/16 and advisor was Dorothy as usual - as always she was very courteous and professional. Loaner car ready and could not ask for a better experience

Satisfied

14 de ene. de 2016

The Concierge pickup and return service is an excellent customer advantage. It enabled me to continue working at home and not have to contend about the I45 traffic.

steve76039

12 de ene. de 2016

I was greeted in a personable and professional manner by Keith who informed me of the new "Express Service Program", which is a very welcome, time saving process. He kept me informed of the progress on my vehicle, and in the meantime I once again enjoyed the comfort of Northside's waiting area.. It is always a good experience to have my ES 350 serviced at your dealership. Am looking forward to the opening of your new facility.

Kk

11 de ene. de 2016

Since 2910, I have been taking care of this car. I enjoy the reliability, courtesy, and competence of the dealership. Jon Gisling has been terrific through this whole process.My husband always took care of the cars but he died 5 years ago. This has been a great dealer as a first experience!

vickiat57

11 de ene. de 2016

I was binging in my truck for its 30,000 mile ck up and was surprised by the cost but was happy with the service, and then with in 24 hours the next day my car broke down, but the service people at lexus were so great ; they had a tow truck come pick me up in an hour and brought me to Lexus to get a driver and leave my car, and now just received the call from Jon where they were at with my truck, and they are taking care of the problem and will probably have my truck ready tomorrow. Was very impressed how they stepped up to make this problem right.. I have been driving Lexus for 20years and after the ck up thought I might have to change the type car that I drive because of the cost of check up, but was very happy about the outcome.

My Lexus

11 de ene. de 2016

I arrived for my scheduled 10,000 mile service appointment and Dorothy had everything set up and ready for me. Dorothy was very polite and efficient.

dtg1855

11 de ene. de 2016

The staff is wonderful, always pleasant. I work crazy hours and can't always get in during servicing hours but Simon Canales will pick my car up from my job and return it to me when done. That saves me a lot of time and I truly appreciate that.

Greg Smith

9 de ene. de 2016

Very efficient & timely. They make it easy & convenient. In and out in less than 15 minutes, including picking up the free loaner car. Dorothy sent a report and then called to review service with me before proceeding.

jj401

9 de ene. de 2016

I arrived for my scheduled service appointment and the cashier told me that they didn't see my appointment. Instead of arguing they assigned it to a service writer and found me a loaner car and my service advisor walked me through the process of working with him. John kept me informed by phone and by email explaining what was going on with my vehicle. Great job to all involved.

JMF

9 de ene. de 2016

Keith did a great job of keeping me informed. Even though my car told me I was due for an oil change he let me know I had 5,000 more miles to go. Rare to experience that kind of honesty.

Jb1949

9 de ene. de 2016

From the time I arrived to being checked out was only about 50 minutes. I was so impressed with the quick service. The quick service was great since I have to drive to Conroe and on a Friday afternoon I didn't want to get caught in the traffic. I also appreciated the car wash and vacuuming of the carpet. It was nice not to have a loaner to drive home and then have to go back to pick up my car.

Carolyn

9 de ene. de 2016

We felt that everyone at Northside Lexus had our best interest in mind. They were honest and provided details that helped us make our decision. We appreciated all of the help and consideration.

HelenMitroff

9 de ene. de 2016

Very easy to make an appointment, I always have a loaner car. The whole staff is very friendly, the lobby is very cozy. I like this healer ship very much!

Cary70

9 de ene. de 2016

Always great service. Jeff & his staff always do a great job! This is the only place I bring my car. If they need to keep your car overnight they give you a free loaner to drive. They always make sure you are taken care of.

Lexus350

8 de ene. de 2016

GreatCustomer service and Lexus always has a #1 service department. The main reason is your rental car program and friendlyness. We buy all our vehicles there and will continue to buy and service our cars there.

Bobc555

7 de ene. de 2016

Needed new tires, had been planning for them so no real surprise. I was able to coordinate that with the 30K mile service. My service rep, Dorothy, asked the dealership's "tire expert" to discuss the replacement tires. That was unexpected and helpful to me. I also requested a Nav System update. The update software didn't work and Dorothy chased down another to make the upgrade. Excellent customer focus and service.

cfo1555

7 de ene. de 2016

COULD NOT HAVE BEEN BETTER!!!!!! Jon in service keep me informed, had loaner waiting on me, and was timey with everything.I really appreciate the attention to detail!

JoanLeigh

6 de ene. de 2016

Every member of the service team was welcoming and helpful; I lost my glasses when getting things from my vehicle, and the young man at the drop off point was very helpful and caring,and even helped me look, until we found them! Jeff was friendly, communicative, and the service was done very promptly.I am a "convert" from another luxury vehicle line, and have to say that Northside Lexus service surpasses all others. So glad I bought my vehicle from Northside!

michael j

6 de ene. de 2016

Good work. Had a loaner. Even got a couple of chocolate chip cookies. Very satisfied. Jackie was the rep who took care of me and she was extremely efficient and courteous.

T. Mouton

4 de ene. de 2016

We took the car in for the 35, 000 service, this was to include topping off the fluids, checking the battery cable and washing the car. We mentioned that the battery required a jump start one month prior. the service consultant Allen stated that they would check out the battery. After the service was complete the service man informed us that he decided to go ahead and replace the battery just to make certain that we would not have that happen again. We were so very pleased at the initiative and the customer service we received. Ironically my husbands truck was being serviced at the Ford dealership the same day, we immediately noticed the difference between the two dealerships with both the customer service, attention to detail and person to person service. I would recommend this dealership to anyone... service is just beyond 110%, plus we were in and out within 1 1/2 hours.

Mgl0514

4 de ene. de 2016

I went in for a battery check due to a couple of jump starts I needed in the last couple of weeks & I ended up getting a whole car inspection report to boot without requesting it & free of charge! The cool thing was I had the complete vehicle inspection report emailed to me for my records of suggested services/repairs down the road. Really nice feature! I was very pleased with my service & my new battery purchase.

Michael007

3 de ene. de 2016

I received personalized and professional service during my recent 15,000 miles service check. Very pleased and would highly recommend this dealership to others. Friendly customer service representatives. Michael McCardle

teri16

3 de ene. de 2016

I expected to be there 1 1/2 hours to get my car serviced. It only took 40 minutes!! Glad I didn't have spend much of my Saturday morning at the dealership.

Rrdr

1 de ene. de 2016

Have always had good service. Employees are great as is service. Jeff is a pleasure to work with. Last 2 loaner cars have not been clean. Unlike the past.

Midnight

1 de ene. de 2016

75k service also looked A new rx 350 while I was there and considers trading my current truck which is a gx 460. Waited a little to long on my truck since the car wash was running behind. Other than that service was great.

Flgirl

31 de dic. de 2015

We were from out of town, and they treated us as longtime customers. Very courteous staff. Very nice waiting area. Express service is a great way to idea.

Knhbanks

30 de dic. de 2015

The service department is always wonderful. The express kiosk had me in and out faster than I expected. I will continue to use them for my service needs

Urasphoumy

30 de dic. de 2015

Great service all around. The team delivered as promised. I like the online booking and the accurate appointment timing. I would definitely go back for future services. Thanks again

Rnmry

29 de dic. de 2015

Problems at the beginning but resolved. Car wash was not up to your standardGot to the problem rapidly and meet my expectationsThank you

Mylexus

29 de dic. de 2015

I am proud to say this is my second Lexus. The staff continues to amaze me with their customer service and attention they give to their clients.

Gorden.R

29 de dic. de 2015

As always Teri and Everett took care of my service needs with the customer service and auto service that has always been Northside Lexus trademark. Teri always does ans execellent job of taking car of our service needs and Everett always does a superior job of servicing our cars.

Ojsanchez

28 de dic. de 2015

I called the service department (Dean Kyllo) with my trouble and help arrived within 15 minutes I was on my way with a replaced battery. Very typical of the service I always get from Lexius

dlee

26 de dic. de 2015

I was kept fully informed with professional, yet personable communication. Always exceptional service. I would highly recommend this dealership to any and everyone - Lexus excels in service and care.

Lannie09

26 de dic. de 2015

My car was hit and damaged on the driver's side -door and front end. The body work done on it was excellent. I was very sastified with the outcome. The service representative kept me well informed throughout the process. He was very professional and performed his job outstandingly.

Cassenus

26 de dic. de 2015

Customer service representative was friendly and very professional. He make sure my concerns were addressed and when the service was done, he called to update me on the status of my vehicle. It is a good continuation of care from the beginning to the end.

French Market Bounty

25 de dic. de 2015

My Service Man always goes above and beyond, always exceptional service, as I tell all of my friends get arapport with their service man, so they can care for them as John Gosling , my service man takes good care of me.Linda Kerl

SRE

25 de dic. de 2015

Allen took care of me since. Liz left and Jackie has changed position, he just said come in and ask for him. I was in and out pretty quickly.

Sela

25 de dic. de 2015

The recall service , rear shocks replaced and alignment were performed. The car is finally driving like new! Repairs were done ahead of time estimated. Best service to date.

JoeA

25 de dic. de 2015

The service drive express representative was very professional as well as making the whole experience a very positive one. He got me in and out very efficiently. Thanks!!!

darnold44

25 de dic. de 2015

Our CSR can to get our car for servicing when he got to our house he had to wait on the car key. The CSR never complained or seemed inconvenienced nothing but polite even though he drove a considerable distance early in the morning to get our car.

DB Cooper

23 de dic. de 2015

Dorothy Sausley always does a great job taking care of my Lexus. She makes the overall service process much easier to deal with and accept.

j.w. Rph

11 de dic. de 2015

THEY ALWAYS EXCEED MY EXPECTATIONS. GREAT SERVICE DEPT. MY 3RD VEHICLE PURCHASE FROM THIS DEALERSHIP. I WILL DEFINITELY PURCHASE NUMBER 4 FROM THIS DEALERSHIP FROM PURCHASE TO SERVICE..

LM1025

10 de dic. de 2015

My service advisor, Jon, did a great job. Was very helpful, courteous and kept me up to date as to when my car would be ready.

BOE429

9 de dic. de 2015

My service Dorothy Sausley is always great to work with and does everything to fit my schedule and get be back on the road with a minimum of inconvenience.

bh7603

9 de dic. de 2015