Susan

30 de sep. de 2016

My sales person, Steve, made the whole experience easy for me. I have been using the Mazda Service center for several years and have been very pleased. Thank you everyone for being great!

Kathy

28 de sep. de 2016

I was looking to trade in my car and buy a new Mazda SUV and called Northtowne owner that I have known for 36 years and bought many cars from him. He had Tom Hinken call me and the fun started. He is the sales manager for Mazda and was great to work with. Tom knows a lot about Mazda and was easy work with answering my questions, showing the difference between leasing and buying and I was treated no different because I am a woman. Once I made up my mind what I wanted Tom had me do a test drive with "Mr. let me explain the features of the car" Mike Schwally. He also treated me equal to a man and was very informative about the car and fun to ride with. We practically had all the world's problems solved when got back to the lot. Then Tim McGeeney completed the paper work with me and explained what I needed to complete before going to DOR to process the title process He also made sure I had my paperwork done so I could complete everything I needed to do to have the title processed this week.I am one happy car owner and I know I will take Mike up on his offer to come over anytime as I'm learning about my new Mazda and how everything works. These guys Tom, Mike, and Tim are real pros! Come see them if you are looking for a Mazda.Kathy

JG

22 de sep. de 2016

This is the second vehicle we have purchased from Gene Barnett. He (and the other staff at Northtowne Mazda) have always been highly professional, very helpful, and genuinely focused on understanding and meeting our family's needs.

JTC-Mazda

21 de sep. de 2016

Despite being a Giants fan, Mike Schwally provided excellent customer service during my purchase of a used vehicle at the Mazda dealership. Mike was clear about the pricing, warranty, and made me feel at ease with my time at the dealership. He answered every question I had and made my experience a pleasant one. When it came to the paperwork, Tim McGeeney handled it like a pro!

djrose0831

19 de sep. de 2016

I can't say enough good things about our salesman Gene , listened to our needs and meet them, even got more than we expected my head is still spinning got a beautiful New car not used NEW!! For less money than the used one unbelievable and aforable payments then Tim took over and set the deal in writeing added a few more things of totally our choice options and still worked out a get deal never felt so good about a car purchased in my life, thanks guy, you're great,

Maria Da Graca Sequeira

17 de sep. de 2016

I have been coming to Northtowne Mazda again & again. They are my first choice when I want to buy a car. Gene Barnett has been always been good with his knowledge, demonstration of the features and as always courteous in his dealings.I am glad I bought the Mazda CX5 GT here , they offer you good options, and would recommend Gene Barnett to all my friends.

Jak3

11 de sep. de 2016

Been to multiple other dealerships that always directed me away from the car I wanted. This dealership did not do so. They did their best to get me in the car I wanted, at the price range I needed. I would absolutely recommend this place to anyone.

RickyB

23 de ago. de 2016

I was deeply impressed not only by the service, but especially by the transparency of the deal and options available. The experience renewed my confidence in dealerships after a decades long hiatus. I highly recommend Northtowne Mazda.

mollyjeanmorris

23 de ago. de 2016

Love my car and everyone was very friendly! I love my Mazda 3 and my lease. I worked with Mike Schwally and Tim McGeeney. I would recommend.

Mazdaowner1

22 de ago. de 2016

We had a positive car buying experience. No pressure, our salesperson was knowledgeable. We weren't jerked around. We would recommend this dealership to others & we would buy from them again.

Andrew

20 de ago. de 2016

Despite being a New York Giants fan, Mike Schwally was great. He was very personable, gave us all the information we needed to know about the Mazda 6 we wanted, and made the negotiation process easy and painless. I would highly recommend Northtowne Mazda.

Sarah DeCelles

16 de ago. de 2016

This was the easiest, least stressful buying experience I have ever had. Tom Hinken had already pulled several vehicles that I had told him I was interested in looking at, so when I arrived at the dealership everything was ready for me to look at and drive. Steve Pheffer was so patient with me while I drove all four vehicles. He answered all of my questions and was knowledgeable about all four, even though only two of them were Mazdas. Tom was patient with me during my decision making phase and did not pressure me at all when I told him I would like to sleep on it. Tim made the paperwork process ease breezy while still explaining each piece of paperwork in a way that I understood what I was signing. My CX5 was spotless and had a full tank of gas. Steve helped me set up my Bluetooth and showed me how to work all of the gadgets. I will absolutely be recommending Northtowne Mazda to all of my friends and family, no matter what make/model of vehicle they are looking for. I seriously could not have asked for a better buying experience and I am so happy with my purchase. Thanks, Tom, Steve and Tim!!!

2016 mazda3 I touring

16 de ago. de 2016

Mike schwally and Tim mcgeeney made the experience quick and simple. Mike gave me the pricing I was looking for on the exact vehicle I wanted and made the deal happen. If you want a truly amazing car experience then go to north towne Mazda. No hassle and make sure everything is exactly what you're looking for and at the price you need to be at.

Gail Miller

12 de ago. de 2016

Gail MillerI had bought an older Mazda 3 from a Toyota dealership in Lincoln, NE shortly before moving to KC two years ago. I am a social worker in the KC area, and often put up to 700-800 miles on my car per month. When the transmission on my older Mazda 3 started to have issues, I went to Northtowne for the repairs, as they had serviced my car for me the past 2 years in a manner that I was very satisfied with. I had come to trust Northtowne to be fair and honest with me about any repairs needed. On July 12, I took my 2008 Mazda to see whether it needed a new transmission or if it was just a computer speed sensor that needed replaced. It ended up that it was the tranny. No problem. I have an extended warranty through Toyota that covers the cost for a new transmission. When I was told that Toyota would not pay for the repair due to the fact that it was a limited warranty that had expired in January, I felt like someone had told me that a family member had died. I had loved driving my Mazda 3! And I could not afford a new transmission for "her". It was all I could do to hold back the tears. How could I service my clients in 3 different counties each week, without a car I could depend upon? I seriously thought I was going to have to quit my job, for one that would not require me to travel. That also, brought lots of tears and fears that I tried to hide. The repair tech asked me if I wanted to speak to Gene to see what he could do for me. What did I have to lose? Gene came out to talk to me, and though he saw those tears and fears, he made me feel valued not only as a customer, but also has a human being. I really appreciated him treating me with such kindness and courtesy! Gene made it easy and possible for me to be able to lease a 2016 Mazda 3. The first payment was made by Northtowne, I got a discount on the lease because I was a former Mazda owner, and because I was leasing I didn't have to come up with the money for the taxes and registration fees. They paid off the loan on my older car, and handed me the keys that day to my new ride! What I am delighted about is that my monthly payments for a 2016 Mazda 3 with only 700 miles on it, is not that much more than what I was paying Toyota Financial in Nebraska for a 2008 Mazda 3 with 119,000 miles on it! I feel as if an angel was by my side that day, helping me to get a newer car I could depend upon! Because I was concerned about leasing a car and going over the mileage allowed in the 3 year term of the lease, Gene worked to get me the miles I needed to be able to put on the car each month, at a payment I could afford. Above all, I did not feel pressured by Gene to make any decisions. He respectfully helped me to consider my options. My father was a car salesmans before he passed away. Sitting with Gene was like sitting with my Dad. I truly felt as if I could trust him to guide me in an honest manner to make the best choices for ME. I can't compliment Gene Barnett any higher than that! To compare him to my dad....In fact, I have been so pleased about the decision I made to lease from Northtowne, and how courteous and respectful that Gene Barnett was to work with, that my head supervisor asked me this week "Where did you go to lease your car? And who is the man whom you keep talking about who was so helpful to you? My husband and I want to go talk to him."NORTHTOWNE MAZDA! ASK FOR GENE BARNETT! ( Tim McGeeney makes all the paperwork a very easy and understandable process, also. Thank you, Gene and Tim! God bless you, both, for being my answered prayer that day!)

Greg and Michelle O'Hara

11 de ago. de 2016

The folks at Northtowne Mazda know how to treat people right. Our entire experience was fantastic. Gene Barnett exceeded our expectations in every way. He was extremely knowledgeable and gracious in answering all of our inquiries and requests. No pressure, no games. Just a great deal on a great car. We are so happy with our new Mazda3 hatchback. Thanks to both Gene and Tim Mcgeeney for making it easy to buy a car. Would definitely recommend Northtowne Mazda to anyone in the market for a new Mazda!

Alexander William McAndrew

7 de ago. de 2016

We had an excellent experience at North Towne Mazda. This was our first time leasing a vehicle and Gene Barnett was extremely professional and courteous and made the experience extremely comfortable and enjoyable.

Eric-and-Mary

6 de ago. de 2016

Had a great experience with Northtowne Mazda, they price matched our offer from another dealer and gave us a truly fair value on our trade-in and that rarely happens...No upsells or extra pressure to add aftermarket features or warranties, this was an easier experience than we have had with other dealers. Rudy and Tim were fantastic and we highly recommend them and Northtowne Mazda!

DAH

4 de ago. de 2016

Great staff and the no pressure, no hurry atmosphere made this the best car buying experience I've ever had. I would definitely recommend this dealer.

Old Car Guy

28 de jul. de 2016

This single-point Mazda dealer is able to provide dedicated, personal service almost-always missing from large multi-line dealership facilities.The relaxed, casual atmosphere and personal service provided by salesman Gene Barnett and Business Mgr. Tim McGeeney is unmatched in my experience.I can't say enough about how enjoyable this experience was... No noise, no normal dealership chaos, no high-pressure nonsense.If you're looking for a new or used Mazda--or ANY car--be sure to stop at Northtowne. (They have other franchises at other locations north of the river).

Lilbit0090

26 de jul. de 2016

I went to Northtowne Mazda to see what was available in the used car lot. I told Steve Pheffer, the dealer I was working with, exactly what I was looking for. I told him the types of payments I was comfortable with, desired gas mileage of the car, etc. In minutes, Steve was back with a set of keys to a 2014 Mazda 2. We took it for a test drive, talked about some options and I was left without questions! I bought the car and I am very happy with my purchase. The service was so friendly and I will definitely be recommending this dealer as a first stop! Thank you Steve Pheffer, Tim McGeeney and Northtowne Mazda for the excellent service!

CarBuyer1111

15 de jul. de 2016

I went in with an idea of the new Mazda that I wanted, and I was presented with several vehicle options that fit the bill. I had researched the features important to me beforehand and was able to get them in the model I chose. It was a very straightforward process, and I felt no undue pressure to purchase right at that moment. It was a good experienced overall.

kcrmusic

9 de jul. de 2016

A wonderful experience from start to finish. Mr. Barnett listened to my needs and wants. He knew his Mazda vehicles inside and out. He also know about the competitors models. No pressure and no hype.I got the vehicle that fit my needs and wants for a great price.I highly recommend this dealership.

Nikki21

3 de jul. de 2016

I had a great experience with Northtowne Mazda. The staff was attentive and friendly and i felt like they were trying to get me a good deal with the car I would be happiest with. Also, the whole process was pretty easy and painless. Definitely have a smooth system.

Jan Lippincott

30 de jun. de 2016

Gene is one of the best salesmen I have ever had the pleasure to work with. He was very intuitive and listened to what I wanted in a vehicle and matched me with the perfect Mazda.

Kristie Kirk

23 de jun. de 2016

I've been to the dealership multiple times to have my oil changed. It finally came time to find a new car and I had so much help from Gene, Tom, and Tim. Gene took so much time to show me my options and then show me all the features my new Mazda 3 had to offer. Tom went through the process of purchases vs. leasing and helped me decide what was best for me. Tim went through the paperwork and explained everything to me in detail. I left with zero questions because all three men gave me more than enough information on every part of the process. I couldn't imagine going to another dealership.

sale,nr37

21 de jun. de 2016

I recently bought a used Hyundai Elantra from Northtowne Mazda. Mike Schwally was very friendly and helpful. I did not feel pressured at all, and that was unusual for a lot of dealerships. I love my new car and would recommend this dealership to a friend. I would tell them to ask for Mike, he was great!

Kcmom0

12 de jun. de 2016

Appreciate all of the help and guidance buying my new CX5! Second in family to buy this Model from this salesman . Down to earth, not pushy, explained everything. Gene even made sure i knew how to work everything before leaving the lot. Will definitely send everyone to him.

Justin Kuder

9 de jun. de 2016

This was, by far, the easiest and most enjoyable car buying experience I have ever encountered. I did my own research in advance of my visit/test drive. Mike Schwally was my sales advocate. I use the term sales advocate as I did not feel like he was a stereotypical car salesman. Rather, I felt I had an advocate in my corner to assist with getting me into the car I desired. Mike was knowledgeable of the product and served as my representative to get me the car I wanted at the best price with the most advantageous financing option. Having done my research in advance, I knew what I was prepared to offer for the vehicle, below the MSRP. The initial offer made by Mike and the financing team was within $100 of my intended offer at a financing option better than I had anticipated. Overall, I found the entire experience to be easy, informative, and actually enjoyable (a phrase I never thought I would say in conjunction with a car purchase). As a first time Mazda buyer, I was left with a great impression of the car company and Northtowne Mazda as a representative of the product. If I could make two specific recommendations, I would say to do your homework and go to Northtowne Mazda.

chersh91

9 de jun. de 2016

We went through all the options from new to used. I ended up buying a brand new Mazda 3 which is going to save me gas money from the truck that I traded in. Mike and Tom were awesome and very helpful. Mike took the time to go through all of the bells and whistles on the vehicle, while Tom was very quick to get all the behind the scenes stuff done. Thanks guys!

angelnicki

7 de jun. de 2016

I'm almost done with college and decided that it was time to buy my own car. I have an uncle who works with cars so he knows quite a few people in the car industry. He did most of the leg work and gave me a list of cars to look at and who to talk to about them. The Mazda 3 was one of his top choices and Northtowne Mazda was where he told us to go.I dealt with Tom Hinkins and Steve Pheffer mostly and both were extremely helpful. I never felt pressured into purchasing the car that day and they were extremely forthcoming with information. I felt incredibly comfortable talking to them especially since I was buying my first car. After deciding to buy the Mazda, I was never put under any pressure to purchase anything extra. They made everything very easy and simple and they made me feel like family. I would recommend Northtowne Mazda to anyone looking to buy a new car because the dealers were incredibly helpful and courteous. I wasn't expected to do anything and I was never put under any pressure. I'm extremely happy with the decision I made and I think everyone should at least look at a Mazda when making their decision.

TenguFox

5 de jun. de 2016

Bought a new CX-3 from Paul a few months ago, while he is quiet, he let me find and experience the vehicle perfect for me!

UMe&Boo

5 de jun. de 2016

Listened, Addressed all questions and concerns, Professional, Timely, No wasted time, No pressure. Would recommend and / or do business with them again.Stay tuned for my review after first service.

CMSUxc2006

4 de jun. de 2016

I visited Northtowne Mazda over Memorial Day weekend and purchased my first Mazda. I had previously visited Overland Park Mazda and was very turned off by how cocky they were - gave the impression they did not need my business. This was not the case with Northtowne Mazda. Gene Barnett was very friendly and helpful. He made his very best effort to get me the best deal on my vehicle. Tim McGeeney made the paperwork process simple and quick. I love my vehicle so far and will more than likely be purchasing another Mazda (from Northtowne Mazda, of course).

megmcc24

1 de jun. de 2016

This past Memorial Day Weekend was my first experience at Northtowne Mazda. Gene was very informative and answered all of my questions with ease. Tim also made the paperwork process smooth and easy. I am so grateful for their help. I will recommend Gene, Tim, and this dealership to anyone I know looking for a new/used car.

SarahSeura

30 de may. de 2016

I have now purchased 2 cars over the years from Gene at Northtowne Mazda and have been very pleased with both the cars and service I received from them. Gene is very straight forward, doesn't play games and really tries to help you get the best deal possible. A very clean and nice dealership with play area for kids is a bonus too. I would absolutely recommend both Gene and Northtowne Mazda, and will definitely be returning in the future!

Ninja1000

20 de may. de 2016

My wife needed an oil change. The bill was over $130 after they took advantage of her by telling her she needed an engine air filter as well as a cabin air filter, both at ridiculous prices plus labor charges. I had to plug the wiring harness in myself after she returned home because she said the fan would not come on. Labor should take less than 5 minutes. Neither filter needed changed. Also a $60 oil change for a 4 cylinder car? Come on!? Just another business that takes advance of unknowing customers.

bkaswing

11 de may. de 2016

Our experience at the dealership was first-class. From the sales man to the finance manager. The process was quick and smooth. All around friendly staff.

Mike Southard

9 de may. de 2016

If you're looking for a Mazda, there's no reason to look anywhere else. I've just purchased my third Mazda from Northtowne. I worked with Gene & Jason on these purchases and they made each transaction a comfortable experience. The dealer prices their used cars very fairly & I felt no need to haggle for a better price.

sparkelle

7 de may. de 2016

I am a 23 year old female, who had so much anxiety about going alone to purchase a new car by herself. With rocky credit, and a few resources, I walked into Northtowne Mazda and was completely blown away by the level of service I'd received. Every. Single. Person, was kind, concerned, helpful, and very patient. It was almost like a freak show! Ha! I mean, seriously, when do you ever go into a dealership and not feel hounded or taken advantage of? It was an unbelievable experience and I am totally thankful to God for leading me to such a great place. They went well above and beyond to make sure I was able to drive away AND to make sure it was completely affordable for me (WHO DOES THAT?!)! If I could recommend my dog to get a car from here, I totally would. Special thanks to Rude, Tom, and Tim for honestly, being some of the best people I've ever met. And special thanks to the guys who opened the door for me both days that I came (it's the little things). I am appreciative! I love Northtowne Mazda!

Dennis Watkins

4 de may. de 2016

The rollover experience was nearly seamless. The sales rep and the dealership made it an easy experience. From locating the vehicle I desired to facilitating the turn in of my 2014 CX5...all efficiently!

MsLena

28 de abr. de 2016

I just wanted to let everyone know that I received excellent service and I felt that I got the honest truth when deciding what would be the best fit, reliable, car for my family and me. My sales person Mike Schwally did a fantastic job letting me know what my options were and was never forceful like the buy-here-pay-here lots. I'm so glad I was able to get a shiny brand new Mazda 3 itouring with the hassle free experience. Thank you all again especially you Mike for making a dream come true!

MegsOCD

25 de abr. de 2016

From the second we got there, my husband and I were treated wonderfully. We made an impromptu stop on my birthday to check out the 2016 CX-5 and Steve was there to answer all our questions. He never pushed; he just helped guide us in the process. Once the decision was made to purchase, Steve made the process move along quickly, which we greatly appreciated since we brought our newborn daughter along, too. I could not have asked for a better sales person. Steve went out of his way to make the whole car buying experience smooth. Its a birthday to remember and Steve made our experience phenomenal!

Chris B Petersen

23 de abr. de 2016

Our sales person did a great job, made us feel comfortable and the finance guy also did an excellent job explaining all of our options. Would recommend them to our friends!

tdenton

18 de abr. de 2016

I loved my car buying experience at this dealership. From the time I walked on the lot to the time I left with my new car I never felt pressured. Steve listened to what I was looking for and pointed to the car I was looking for. He was friendly and kept me informed on what was next throughout the entire process. Tim offered options that would be in my best interest along with the prices. But never pushed me to buy. The staff at Northtowne Mazda is like no other I have ever worked with before. I will definitely be back and will refer others to this dealership.

Draven1973

11 de abr. de 2016

Gene Barnett found me a car that was just what I was looking for. And all the paper work was done in no time and the car was spotless

cjones15

11 de abr. de 2016

I can honestly say that when I bought my first car it was the worst possible experience of my life! I vowed that I would never be taken advantage of by a car dealership again. With that begin said, the staff at Northtowne Mazda were extremely helpful, patient, and understanding with my whole car buying process. They new about my first experience and new I would be a little reserved when purchasing my new car. I absolutely love my car and would be more than happy to do business with them in the future!

Chuck68

6 de abr. de 2016

Great experience from the time I walked in the door and was greeted by Gene, he found out what I was looking for and he started working on it until I had the car keys in my hands! Thanks Northtowne Madza and Gene!

A happy new car owner

4 de abr. de 2016

My husband and I recently purchased a new car from Mike Schwally at Northtowne Mazda. Both he and Tim McGeeney, who helped us arrange financing, were wonderful to work with. We were so pleased with the experience that we went back the next week to buy a second car!We will definitely recommend this dealership--and both Mike and Tim--to anyone who is in the market for a car.

leamh

22 de mar. de 2016

I went in with a plan of what I needed finance and trade-in wise and they not only exceeded it, but made it easy, quick, and not like sales at all. I couldn't be happier!

Happywithmy6

21 de mar. de 2016

I went to Northtowne to look for a new vehicle, and I wasn't totally sure what I wanted. Mike Schwally helped me, and I had a great experience. I ended up with an awesome car that I absolutely love. Mike was very helpful and I didn't feel pressured or lied to. Tim McGeeney handled my financing and he was great!

Morr

14 de mar. de 2016

We love our new car. The extras, we have never experienced, are an added bonus. Thank you for making it enjoyable to purchase and quick.

Smonsees

14 de mar. de 2016

I am a highly satisfied customer. I had a quick, no hassle car buying experience. I have already recommended this dealership to a friend and colleague.

dbc1980

5 de mar. de 2016

I walked in at 8:30 and was done by 10:30. They did a good deal on my trade and the car had more than expected. The end price was pretty much what I was looking for. No haggling and the paperwork was done quickly with no push to purchase a ton of extras. They were offered but not thrown down my throat. Clean dealership, service area looks great. The agent (Gene Barnett) will have his card in my wallet for sure.

Gina markham

4 de mar. de 2016

I dealt with Mike and the manager and they were very receptive to my wants and needs. As a woman I was given the respect to know what I wanted and they had a lot of patience. We found an SUV I was happy with and the procedure to get the paper work done was fast and easy. I will recommend them and will go back for my next one.

Jbird4848

3 de mar. de 2016

I had a very precise set of guidelines I had to follow for leasing a car that I would get reimbursed through by my company. I live in Joplin, MO and I believe it was 100% worth it to come to KC. The sales manager Tom Hinken was GREAT! He was very knowledgeable and picked up quickly on what I was trying to do, and was EXTREMELY HELPFUL!

KCmoto

1 de mar. de 2016

Most people dread the car buying process, but Mike Schwally made it a breeze. He located the exact car I wanted. Gave me a fair price for my trade-in and a competitive price for my new CX-5 with no hassles. The entire process took about an hour, including test drive. My overall car buying experience with Northtowne Mazda exceeded my expectations.

Kris

27 de feb. de 2016

I contacted Jason the day before I went in for the test drive and he had the vehicles I was interested in pulled up front and ready for me when I got there. Jason listens to your needs, he's straight-forward and makes the car-buying experience painless. This is my 4th Mazda from Northtowne so they are doing something right!

Ashlic

26 de feb. de 2016

Loved working with them. Were very helpful getting me the car I really wanted. Would definately go to them if I ever wanted to trade me hyundai in. LOVE MY NEW CAR!!!!

none

16 de feb. de 2016

This was the fastest dealership I have ever used, no hard sells, quick info and Mike worked to get me at my price point. The best and fastest closing ever. I have bought a lot of cars in the last 40 years, and they did not leave me cooling my heels in a waiting room for 30 minutes-hour before the business manager had time for me. Also did not try to sell me a lot of warranties and add-ons like others have. I appreciate that. I was asked if I would like one and that was it. Very efficient.

Sue Harris

11 de feb. de 2016

Nice and very helpful- we love the car!! Everything was explained very thoroughly and we felt like we had a very positive experience. Would highly recommend to friends and family.

s.pence123

10 de feb. de 2016

Mike and Tim were great. Mike went over everything on the car with me and I was driving away in less than 2 hours. Good deal, too.

Lisa.mitchell

9 de feb. de 2016

Very knowledgeable sales staff. Mike Went over vehicle in detail pointing out features as was test driving and financing ended up being a breeze! This is the second purchase my family made from this dealership.

Dbillard

26 de ene. de 2016

I purchased a new mazda 3 from mike. Everything went great and he was very helpful in the whole process. I love my new car and would definitely recommend northtowne mazda.

rob&liz

19 de ene. de 2016

My husband and I were dreading the thought of having to start the car buying process because it has been such a long time since we had bought a car and didn't know what to expect. From the moment we met with Jason Chandler, it has been an experience that has gone beyond our expectations. The morning we went in to meet with him, he had three cars pulled for us to look at in a warm garage, which was a big deal because it was very cold outside. We really liked the car we took on a test drive. Jason's service was very professional and he gave us referrals to other services we were needing as well. We used the next week to make a decision on the car. He didn't pressure us during this time, and came down on the price to a point that was doable for us. He also worked with us during this time to answer any questions we had. We came back a week from when we first stopped by and bought our CX-9. We recommend Northtowne Mazda to anyone looking for a car in the KC area, it is a business that is well-run.

Brandee123

19 de ene. de 2016

Mike is awesome and to the point. I applied for the loan online and told him exactly what I wanted. When I arrived he had my new car running and warm for me! In and out within the hour! I have bought several cars at different dealerships...... This one is by far the best!

LindaRN

14 de ene. de 2016

I would recommend Northtowne Mazda, as it's not too large and overwhelming, and from the time I arrived, test drove 2 vehicles, bought and walked out owning a beautiful 2015 Mazda 6, took only 3 1/2 hours. Ask for Mike Schwally and you will have a wonderful car buying experience from start to finish. Like the last reviewer said, he is helpful, patient, and a genuinely nice guy who helps match you to your perfect car.

ab

13 de ene. de 2016

We enjoyed working with Jason in purchasing our 2014 CX-5. He was very informative and provided us with information in a non-pressured atmosphere.

CB

13 de ene. de 2016

Mike Schwally made the car purchase process very easy for me.He was patient and helpful throughout.I would recommend working with Mike and Northtowne Mazda to anyone.

happy cx3 owner

12 de ene. de 2016

I had a pretty good idea of what I wanted, but was still deciding between some package options and what my budget was most comfortable with. Mike Schwally was great in answering all my wacky questions without every pressuring me into making a decision. He wanted me to make sure I felt comfortable with my decision and was willing to let me look at all the different options to find just the right fit for me. I felt comfortable every step of the way and never felt like I was being up-sold on anything or talked into anything. Would happily come back for future car buying needs and would recommend them to others as well.

standingfalcon

12 de ene. de 2016

This dealership impressed me on my first visit. It was clean, organized, and a nice environment to make a large purchase like this. I pretty much knew what I wanted but they weren't pushy and adapted my buying style. Mike Schwally was nice and followed up on his word and obligations. Tom the finance manager was great as well and was very courteous with all my questions and requests. This time, my fiance was making a purchase and Mike made sure to give her the proper attention as she was the one buying even though she wanted me to negotiate the deal. Overall great experience. This will be my 3rd Mazda owned. You can't beat Mazda at his price point in pretty much every category in my opinion.

Bryan Hildreth

5 de ene. de 2016

I have been keeping an eye on the market for a Mazda 3 and finally settled on one with this dealership. I had a great offer from an out of town dealer. When I e-mailed Mazda North Town KC to see if they could match this offer Vida Morgan responded almost immediately boldly saying that they will meet or beat any other dealer offer. Impressed with that response(no other KC Mazda dealer said that) Mike Schwally called to see what he could do to help and invited me to come in the next business day to check out the car. When I got there Mike greeted me at the door with a smile and already had the car warmed up and ready to go for the test drive.. Needless to say I bought the car. Everything about the buying process was great from Mike to the finance office. No high pressure sales were used though the entire purchase(a welcome surprise). I would definitely recommend this dealer and Mike Schwally. Thanks again.

slbutts

2 de ene. de 2016

Straightforward and knowledgeable salesman, Steve Pheffer. Test drove a vehicle and then came back a couple of days later to purchase it and was as painless as car buying can be. Will definitely consider them for future purchases.

Lesa

14 de dic. de 2015

I was in the market for a small SUV and happened into this dealership on a whim to check out the Mazda's. Jason met my dad and I with a smile and immediately I felt like I had known him forever. I thought any minute now the true "car salesman" is going to come out but it never did. I went back a 2nd time with my husband and after a test drive sat down with Jason to discuss a trade in value and the price on a vehicle and it was a great, no pressure, here are the facts experience. Thank you Jason for restoring my faith in salesmen! I would recommend him to anyone in the market for a new auto.Lesa

JaneAnn

14 de dic. de 2015

I went to Northtowne Mazda as a last resort. I was upside down more than $9k on my trade-in that was on its last leg. I've also had a bankruptcy and divorce within the last three years so my credit is less than desirable. I walked in confident that I would be driving away in my clunker because the "big name dealerships" don't work with people like me... or so I thought. The salesman met me inside the building with a handshake and a smile. I explained my situation and he went to work to see what my options were. I was surprised when he said it was looking good and asked if I wanted to test drive a Mazda 3. Of course, I fell in love with it but I wasn't going to let him know that - I still wasn't getting my hopes up! You can imagine my excitement when he came back with an offer that I couldn't refuse. Honestly, I felt a little disappointed in myself later for not even trying to negotiate a better deal. That's how good it was - good enough that I didn't think twice about saying "I'll take it!". I believe my actual response was "Are you kidding me?!?"I can't say enough nice things about Steve. I walked in the door with my tail between my legs. He wasn't put off by my situation and didn't try to push me into something I couldn't afford. I've always said I'd never own another Mazda but if/when I decide to buy another car this is the first place I'll go.

MadMattox

14 de dic. de 2015

Not my first experience with the Northtowne Auto Group, but my first flying solo. Jason made the process as uncomplicated as car buying can be - he explained all the features of my vehicle in depth, did an admirable job in aiding me in selecting feature packages, and when the car with the exact features I wanted was not in the lot, facilitated finding my exact car. I did not even have to haggle to get an excellent price. Could not recommend Jason or Northtowne Mazda more highly.

Dana.

30 de nov. de 2015

From the moment I called, I felt comfident and comfortable with Jerry Hall. He went above and beyond to help me find the right vehicle (size, age, mileage, cost). I sent countless text messages and ended up buying a car other than the one I came to test drive.Thank you Jerry Hall & Bill Deuel for all of your help. You made used car buying enjoyable!

Mikeinkansas

20 de nov. de 2015

Thought I would never buy a new car again. I drive a car until it's done, my old ride is 12 years old 290k miles. Also like to see somebody else take the hit driving off the dealers lot and buy from them after a year or two. These guy gave me such a good price it was a no brainer to go the new route. Was about $2-3k more than a 2-3 year old car with 30-50k miles. Now I can get those extra years & miles!!The experience was great, no back/forth with "the wizard behind the curtain." Came in from the test drive and asked for numbers. Salesman was going to start doing the monthly payment deal, told him no, we would pay in full if the numbers are right. Came back in 5 minutes with a price that blew us away!! Then the talk with the business manager, not pushy about the extended warranty or accessories. Liked that, was all psyched up for some high pressure sales on extras I don't want. Lastly, my wife saw a spot on the headliner. Asked them to clean it and the headliner got damaged. Not batting an eyelash they offered a new headliner, but I didn't want that. Got some accessories and discount on my first set of tires. Think we both ended up happy-ish, they did what I asked so felt good. Would suggest these guys to shop at and buy from!!

Dan Swiss

18 de nov. de 2015

This is my second purchase from Northtowne Mazda. Always a great experience. I always get my car serviced there. So this time I bough from Gene Barnett. Gene was a true professional. My experience with the purchase was transparent and very fair.Thank you Northtowne!

Derek&SarahWest

6 de nov. de 2015

Paul Orvos and team were great from the start. Scheduled an appointment for early Saturday morning and he had the vehicle cleaned and warmed waiting for us to test drive.CLosed on the deal in less than 2 hours which was fantastic.Will recommend to friends and family.

TarahN

6 de nov. de 2015

I am buying my 4th Mazda (5th car) from Jason Chandler at Northtown Mazda. Our first visit 4 years ago started with a simple conversation with Jason about our rate. He got us a lower payment then we already had and a newer vehicle. Ever since then we have consistently gone back and traded in every year. My most recent experience is by far the best. I was in a car accident and my car was totaled. I called Jason to let him know I was going to need a new vehicle. We took my app over the phone in fifteen minutes or less. I let him know I was coming by that evening after work to test drive the CX-5. When I got there, Jason was with another client, so Tom took over and had the vehicle I was interested in pulled up right away for me to drive. They put the car on hold. The next day my application was submitted and approved. Jason called me to go over terms and set up the day to sign. They are also helping me by going to Enterprise with me to return my rental and bring me back to my new car. On top of my new financing, they also helped me with my totaled vehicle by getting me a copy of my GAP insurance and sending over some required documentation to the GAP company to assist with finishing out my totaled car. There is nothing this dealership will not do for you. They are the most amazing group of people to work with from Tom (manager), Jason (sales), Tim (Finance), and the service team as well!

Chris

2 de nov. de 2015

My first car lease was in the fall of 2012 when I leased a 2012 Toyota Rav4. On October 16th I had just mailed in my final lease payment and was weighing my options. We drove to Kansas City and ruled out the Subaru Forester and had just about decided to lease another Rav4 when we thought we'd just drive by Northtowne Mazda. We went back the next day and leased a 2016 Mazda CX5. It had everything that the Rav4 offered and more and the leasing experience was quick and painless thanks to Ryan and the team at Northtowne.

LoriGSCR

1 de nov. de 2015

I had a wonderful experience working with this dealership and Jason Chandler. Though the reason for it was not pleasant (car accident) Jason and the staff were helpful, informative and made it a painless purchase. I am not a haggler and want to deal with honest professionals and get the best deal and automobile, which is what I got.

Canons

27 de oct. de 2015

This is a great dealership to deal with. My sales person Gene Barnett is wonderful to work with. This is my second car purchase with Gene. He makes it all very simple.

jennifer

26 de oct. de 2015

Shopping at this dealership is like shopping or "buying" from a neighbor that know you well. They are friendly, honest, and just plain ole nice. You dont feel like you are shopping for a car. You feel like shopping for a new family member that will take care of you for a while, thats your car if you were wondering. Steve never pushed, intimidated, or even said if you dont buy now blah blah. nope none of thatCome here to be treated like a neighbor and go home with your shiny new family member

Daniel H.

15 de oct. de 2015

This was by far the easiest car buying experience that I have ever had. The salesman was very friendly and knowledgeable but didn't hound me to get into any car that he could make a sale on. He was only interested in selling me the car that I wanted. He worked very hard to get the car I wanted into the price range I felt comfortable with. The paperwork portion of the deal was smooth, expedient and very understandable.

AndrewM359

7 de oct. de 2015

I walked into the dealership about a month ago to look at new cars, Jason was the first person to greet me. He took the time to show me his entire inventory from Mazda to other models. He also took me to another dealership that was not part of Northtowne. He allowed me to test drive each of the cars I was interested in, and gave me a good ideal on pricing and model information. He also took the time to explain all the features of the car, and the difference between the other models. Unlike my other experiences with Van, and a couple other dealerships. He gave me the best deal right out the gate, no haggling or fighting over the pricing. He also didn't hound me via cell, or email about if I was ready to buy, was I interested in this or that and that along was what kept me coming back. After a month of shopping and looking at different cars, I decided the Mazda 3 was the model I wanted. With Help of Tom Hinken, they found me the color I wanted, and even handled my last min trade in on my used car. If there is anyone I would recommend dealing with, and to give you the customer service you deserve, Jason is the man. Thanks Jason, I will enjoy my new Mazda 3.

amwiel

18 de sep. de 2015

A vehicle with particular specs was requested and it was located within 24 hours. The vehicle was driven to the dealership, detailed, and inspected, ensuring a seamless delivery. The staff were responsive, timely, and professional.

Amberann20

15 de sep. de 2015

Great service and staff. In and out with a brand new car in just a couple of hours. Love how there was no back forth games.

kitkatuchiha

11 de sep. de 2015

I've never felt so offended in my life. I'm 21 years old and was incredibly serious about purchasing a car. I went in there with a plan in mind, what car I wanted, what payments I wanted, all of the good stuff. I was low-balling my payments because that's part of car buying (at least I thought) and I was certainly not going to just say what my top range of price was. The first words out of his mouth were 'we can't do that' and then 'you're looking at the wrong car'. He didn't offer me other cars to look at, didn't ask me options for downgrades or anything like that. We were having to fight tooth and nail to get any information out of him. He wouldn't run real numbers for us. Wouldn't check my credit or anything. We walked around the lot looking at other cars because I WANTED to purchase a Mazda. But he was not giving me any numbers under sticker price despite having at least two available discounts. I looked at some other package options and was finally able to get him to bring out a second car, but at that point I was so offended that I decided to take my business elsewhere. I ended up rolling on down the road and purchasing a nice Nissan at $5k more than the car I was looking here at Mazda because the salesperson WORKED WITH ME. I will never recommend this establishment to anyone (at least no one my age) because I'm not a fan of not being taken seriously. I didn't get this treatment at any of the other dealerships I went to.

MOti

5 de sep. de 2015

It was a pleasure working with Steve Pheffer and Vida Morgan. Very informative and helpful with no pressure. Tim was very professional and easy to work with. Overall an excellent experience and now I get to enjoy my new Mazda!

MeredithR

1 de sep. de 2015

Gene was a wonderful person to work with! I bought my 2002 Mazda Protege 5 here and had the Mazda 3 in mind for my new car. Gene helped me sort through the options and got it narrowed down to 2 cars. Gene got the trade in information and payment for each, all done with no haggling or going back and forth. He let me work through my decision without the pressure and went to get the car I chose from another dealer. Tim was also very straightforward in explaining some options I had on warrenties. I really enjoyed working with both of them and can't thank you all enough for making this a painless and enjoyable process!

wdrambour

28 de ago. de 2015

My experience over the years has always been positive in dealing with the dealership, I feel free to state what I want and my expectations without any followup pressures.

zoomzoom

25 de ago. de 2015

I have bought 6 new Mazdas and I have worked with Warren Hutsler to purchase my last 3. I would like to thank him for being just the type of salesman that should be recognized. I never felt pressured and he understood what I was looking for and he found it each time. Hey, Northtowne give him a bonus!

SpeedRacer 123

22 de ago. de 2015

Paul Orvos was helpful, courteous and patient as I explored more than one brand of car for my new car purchase. He accommodated several test drives across 2 Northtowne dealerships (Mazda and Volkswagon.) Paul and the rest of the staff operated as a well coordinated team, providing knowledgeable, honest answers to a variety of questions. I drove away as a very happy customer in my 2015 Beetle convertible.

CameronFolks

21 de ago. de 2015

This is the 2nd new Mazda CX-5 we have purchased in as many years, from Northtowne Mazda. My husband and I are both driving the CX-5 now. Our experience with our Salesperson, Jason Chandler, was absolutely the best. In 2014 we knew we were going to buy a CX-5, but hadn't landed on a dealership. Jason made our decision easy. He was helpful, courteous and extremely knowledgeable. When it was time to buy our 2016 we called Jason and he found the car we wanted. When we arrived at the dealership the paperwork took less than 20 minutes (Tim was great with it), and then Jason spent time with us going through the new features on the car. He is the best!!! We highly recommend him. The service department is also great to work with.

kcguy123

14 de ago. de 2015

Bought a new car from this dealership recently and had a very good experience with the staff. Everyone was friendly and helpful and I walked out a very happy customer. Steve Pheffer was my salesman, really nice guy. Wouldn't hesitate to buy from them again.

Benphelan

12 de ago. de 2015

Steve was such a gentleman and spent the time to explain everything with us. We didn't feel pressured into buying a car. We will use Steve when we buy our next car.

afbrad

10 de ago. de 2015

This was my first time purchasing a car and it was a good experience! Happy with my purchase! I actually purchased a Hyundai but looked at a Mazda and worked with dealer from the Mazda store.

kellygirl964

9 de ago. de 2015

Super friendly and knowledgeable staff!Tom and Warren are the BEST! I would recommend this dealer to everyone! They make car buying easy and hassle free

mazda2917

7 de ago. de 2015

Fast, friendly and smooth transaction. Took half the time I'm normally used to when buying a car. Will definitely recommend this dealership. Steve was very knowledge able and helpful.

Cschelp620

31 de jul. de 2015

service was excellent. Paul was very knowledgable and really listened to what we wanted, let us test drive both cx5's to decide on awd or fwd. I couldn't be happier with our purchase.

2010JeepJasonHall

27 de jul. de 2015

Haven't dealt with this dealership before, wish I would of. I have bought many cars over the years and this was one of the best experiences I've had. JASON CHANDLER will go above and beyond to make sure his customers are taken care of. Thank You Northtowne Mazda.

boba

25 de jul. de 2015

Warren did a great job with 3 test drives and lots of explaining of the features of the vehicle.Doing the deal was fair and not pressured. Financing went smoothly with all questions answered by Tim.

Cguy0262

24 de jul. de 2015

Ryan from the initial greeting was prodessional and a great listener. All my family's needs and wants were immediately addressed to wit his timely status updating and the immediate acknowledgement of the final approval was wonderful. This dealership has a great salesman in Ryan. I will forward as many new customers to him as possible. Thnx again Charles Guy

Simpleman

19 de jul. de 2015

Gene was terrific !! After viisiting 3 other dealerzhips in a matter of 3 days and not one of them were willing to deal on their price enough to make buying a vehicle worth the time. It was very discouraging. We spent 5 to6 hours at one dealership only to walk away with nothing. I called Northtowne Mazda and Gene answered. I told him what my wife and i were looking for. He said he had something we would like. My wife and I showed up several hours later and Gene rembered the call. Showed us the vehicle and we had an accepted offer in less than 2 hours. No pushiness, no bull, just honesty and a good deal. Talking to Gene was like talking to a friend and he treated my wife and I as such !!

Ashley

8 de jul. de 2015

I was very happy with my experience at Northtowne Mazda. The salesmen were very knowledgeable and helpful. I left with a great car I am very happy with!

singularity

1 de jul. de 2015

I worked with Ryan Lopez. He gave me a reasonable quote straightaway over email. He also was able to get my paperwork assembled for me before I arrived so that I had a quick experience getting the car and heading out.

Lvmycr

30 de jun. de 2015

Bought my Mazda6 earlier this month and I couldn't be happier. I have an old Ford Fusion and, until I drove the Mazda6, thought I was going to for sure buy another one. After these guys let me take the Mazda6 for the weekend I didn't want to give it back. They were such a delight to work with and went above and beyond what I ever would have expected from salesmen. You can tell that they love their job. Almost as much as I love my Mazda

Melissa

30 de jun. de 2015

I love my new car! Ryan was very knowledgable and professional. He was able to find the perfect car for me. I will definitely be referring Ryan and North Towne Mazda to my family and friends.

Kalebsmom

26 de jun. de 2015

This was by far the best car buying experience I've ever had, or ever heard of for that matter. Paul Orvos was great from the moment he introduced himself. He listened to what I wanted and for once I didn't feel like I was being hustled. From beginning to end I felt respected and valued as a potential customer. Tim in finance was also a standout for me. He was personable and made the process so easy for me. Everyone at Northtowne Mazda was absolutely awesome and other dealerships can learn a thing or two from them!

MrGoharth

23 de jun. de 2015

My salesman, Gene Barnett, was very helpful. He took the time to find out what my needs were and made himself available to help me every step along the way. I didn't get quite as much for my trade as I was led to believe I would. But I got a fair deal on a great Mazda car. Mr Barnett had the answers to all my questions and was completely knowledgable about not only the Mazda line, but also about competitor vehicles. Very helpful and thorough. 5 star safety on my new Mazda 6 plus 37 mpg hwy. I imagine I will do business with Northtowne again.

Trvrsegrl

11 de jun. de 2015

Carl Carleton was very professional and easy to work with! staff was very friendly. Only negative... Wish when they said "get the car cleaned up" included a thorough interior cleaning. Seats needed shampooed. And one tire was put on backwards.

mjn new car

4 de jun. de 2015

I got online with Vida and found the deal I wanted. Thank you Steve Pheffer for helping me with my deal .I know you all worked very hard on it .And I love my new Sport CX5 . Does'nt get any better than this. My previous vehicle was a 2005 Mazda Tribute It was always easy to set up times for my maintenance. Can't beat this group they are the best. Thanks again

MandRinKansasCity

29 de may. de 2015

The salesman, Gene Barnett, was informative and helpful in finding the car we wanted to buy. He listened to what our needs were to determine which vehicle might suit us best. He did not attempt to sell us on just whatever he had on the lot that he wanted to move. As the latter was exactly what we encountered at the Overland Park Mazda dealership, it was a welcome style of business for us to feel we were valued customers at Northtowne. Because we have not yet purchased the vehicle I can't offer specifics about pricing, but I can say that the prices quoted for the SUV seems fair and honest. Again, NOT the experience we had at Overland Park where they over-priced an SUV so sale value would appear to be a "deal", when it actually was an inflated price. Northtowne Mazda is where we will buy our Mazda.

RichPen

28 de may. de 2015

just purchased a 2016 Grand Touring CX5 from Northtowne and Gene Barnett. Great experience! Gene is very knowledgeable and read us well as customers - not our first new car buying trip; knew exactly what we wanted through research and test drives; and knew what we would consider a fair price. Tim McGeeney on the financial side was professional and to the point. Excellent demonstration by Gene of the vehicle's functions prior to driving off the lot.Looking forward to our first service to be introduced to that part of the business. If anything like our experience to date, we should be very satisfied.BTW - we love our new red CX5!

mm8519

21 de may. de 2015

Found car online with Vida, and they made for easiest car buying experience I've ever had. Gave me a very fair offer on my trade and didn't pressure for after market stuff. I could have shopped around more, but they made it hard to do after the first impression. Very friendly and helpful dealership. Ask for Ryan.

RR12

20 de may. de 2015

We made an agreement to purchase a vehicle and started the paperwork without even going into the dealership. Working through email and phone conversations, we got the best price (of three Mazda dealerships in town) with Jason Chandler. Jason was forthright, friendly, and helpful. Vida Morgan was our first contact with Northtowne Mazda, and is the person who referred us to Jason. Vida called immediately after we submitted an online request for price quotes. She was positive and knowledgeable, and gave a terrific first impression of this organization. Northtowne Mazda is not the closet Mazda dealership to our home. In the interest of convenience, we could have forwarded their offer to the other two dealerships we were in contact with to see if they would match the price. We chose to drive a little further, however, and give our business to the people we believe conducted themselves with the highest integrity.

RN25

19 de may. de 2015

They answered all my questions and and were there every step of the way. It was awesome to feel I was in control of buying my first car. I felt welcomed into the dealership and I got a great offer and a great car. I feel like I made the right choice when I went to this dealership.Ryan was very helpful, I recommend getting your Mazda car from him.

Lugnutz

19 de may. de 2015

Steve Pheffer and the rest of the staff at Northtowne Mazda was very eager to help, and very friendly. No high pressure sales, just happy and helpful.

jgriffin84

18 de may. de 2015

For being a single mom of two boys I had struggles to overcome when purchasing a new vehicle, but I told them my story and wow they were so helpful!. It amazed me what they did for me that day and I walked out with my very first brand new car!! Would recommend them to anyone!!

BCLucas

11 de may. de 2015

Warren took the time to orient me to the car before driving off. He knew all the odds and ends of the car leaving me with no questions what everything was once off the lot. He knows how the car handles and gave us the same experience on our test drive. We had a great experience and will share that with others.

iowegn

10 de may. de 2015

Warren is just simply the best! We started looking for a new car in January when we met Warren during our test drive of a Mazda. He is very patient and answered every question that we had. When we decided to purchase, Warren took care of us and we ended up buying 2 cars from him. Then we went and signed the paperwork--that's when we met Tim. I've always dreaded sitting down with the finance guy, but Tim was very organized and got us on our way with both cars in much less time then I've ever spent dealing with other Dealerships when purchasing just one car. Thank You very much for the professionalism and the genuine care that you both showed us!

Erin

7 de may. de 2015

The salesman that we worked with was very helpful without being too pushy. All questions were answered and the process went fairly quickly. We would definitely recommend this dealership to both friends and family.

Kathy

5 de may. de 2015

Jason approached me with professionalism and courtesy. I was looking to buy a CX-5 and Jason showed me two vehicles side by side. He pointed out the differences with a 2015 and a 2016. I took the 2016 for a ride and enjoyed the feel for the car. Jason had extreme knowledge with the cars and treated me (a female) with respect. I had a very comfortable experience searching for a car as a female with this dealership. Thanks Jason. Tim also made the paperwork and buying process quick and easy. Thanks Tim.

Jamie79

3 de may. de 2015

Warren was excellent to deal with!!! His knowledge of the cars I was interested in was phenomenal!! Tim made the paperwork and buying process easy!! I look forward to buying here again!

ignatiusraven

3 de may. de 2015

The process was pleasant and speedy, like driving the Mazda. Steve was friendly and didn't avoid my questions. Tim was efficient and made the paperwork go very smoothly.

ironlady

29 de abr. de 2015

When I came to buy a car I wasnt sure what I wanted. Steven Pheffer assisted me in finding a car to fit my budget and also my style. I had such a pleasant experience with Mr. Pheffer and I will definitely recommend not only Northtowne Mazda but especially Mr. Pheffer to all of my friends. What a great experience !!!!!

diclark

29 de abr. de 2015

Great Dealership. I've bought my last 2 cars there and have used their Service and Sales departments. Paul was great selling me my latest car. He was knowledgeable and very easy to work with. The "web" guy started helping me in the parking lot. He was great as well. :) And I love working with the Service guys, Cody and Scott. Overall great Dealership!

Jackie Brown

22 de abr. de 2015

I waited a few months to do my review of Northtown Mazda after the purchase of my vehicle since I really wanted to see how they were as a dealership. First of all I would like to say that my sales guy, Ryan Lopez, is the BEST sales guy I have ever had the pleasure of working with. He was very informative, patient with my 100s of questions and call backs about the car, and most importantly not pushy about making a sale. He really cared about me making a good decision about my purchase even if that meant going to another dealership to get a better deal which turned out to be a gimmick. I honestly cannot say enough good things about him. He is still always happy to take annoying calls from me. After the purchase of my car while it was getting all of the stickers, plastic, etc taken out/off of it the back drivers side door was damaged. They were all very embarrassed and apologetic that it happened. They scheduled me in to get it fixed right away and got me a loaner car as well. The repair went smoothly and I had a great experience with their body shop. It was even a busy time since it was right after a big snow and they had a lot of cars in. After about two months I noticed a scuff above where the work had been done. It was in an odd location and I figured it was from it being in the body shop since I dont take this car a lot of places. Assuming I was S.O.L I called Ryan and told him about it and he was very helpful and got me in the following week to have the scuff buffed out! I was very pleased!!!! Today I had my first oil change and that went perfectly as well. My appointment was at 11:00am and they got me right in on time. No kidding, I was out the door at 11:18! They were so fast I almost didn't finish my cup of coffee. Very impressive!!!! My other experiences with the service department have been wonderful as well. Since the purchase of my car in December I have had two chips on my windshield. I purchased the windshield and key coverage offered by the dealership and they fixed them both for free. This saved me $120.00 and that 5 year coverage has almost paid for itself within the first 6 months of ownership. Both times they were able to get me a loaner and were very flexible with my work schedule.I feel like I now have a full view of Northtown Mazda since I have now worked with each department of the dealership and I couldn't be happier with them! They have a lifelong customer! Thank you Northtown Mazda for being so awesome and restoring my faith in working with dealerships. After dealing with Gladstone Dodge for the past 8+ years I had a very negative view of dealerships! I LOVE MY MAZDA 6!!!!

bobo65

21 de abr. de 2015

My salesperson Ryan Lopez was very patient with my decision making. I went into the dealership very confused with what vehicle I wanted to buy. He made me feel at ease. He wasn't pushy at all, but was willing to assist me in any way. I am happy to say I drove off of the lot in the right vehicle for my family.

Shelly Murphy

20 de abr. de 2015

Gene Barnett made me feel welcome, listened to my needs and put no pressure on me to purchase. I had already done my research and yet the knowledge he had about Mazda and other vehicles was impressive. I knew exactly what I was looking for and when I found it at Northtowne Mazda, I did not have to do much "wheeling and dealing" because Gene knew the incentives and gave me the best deal of any other offers in which I couldn't refuse. Thank you for changing my car buying experience into a pleasant one.

KHH

18 de abr. de 2015

Gene Barnett and the other sales staff were very professional but also very personable, made the car buying experience pleasant for our family. Gene knew the inventory and available incentives, met us at the dealership on his day off in order to finish the sale and had the car ready for us to pick up the following day. He took ample time to acquaint our daughter with all of the features of the car, was friendly without being patronizing to a young customer.

Loyal Mazda owner

10 de abr. de 2015

If you call to make appointment and leave a voice mail, DO NOT expect to get a return phone call! Very poor customer service! I have owned a Mazda for the last 17 years, I guess it's time to find a new service department. I also would not recommend the body shop at this location!

Karl

7 de abr. de 2015

I have 2 Mazda Miatas and I regularly get them serviced at Northtowne. I also purchase parts for them at the dealership. Parts guys are always very helpful and patient with me to find the right part that I need (although I may not know the name of it). Have purchased cars from Northtowne Auto Group for years because of their service. Thanks for all your help over the years!

Resef

2 de abr. de 2015

This was everything that i could have asked for in a dealership sales staff, any sales staff really. No pressure, Gene just wanted to make sure that i was happy. We spoke at length about what car and amenities that I wanted, and Gene delivered.

KatherineN

1 de abr. de 2015

When I started my car-searching process, I was absolutely nauseous at the idea of having to deal with a car dealer. It's stressful having to deal with questions and negotiating a price. But, I was absolutely impressed by how Northtowne Mazda took care of me. Gene Barnett - that's my guy. He was such an expert to work with during this whole process and so down-to-earth and easy-going. I drove out with a brand new 2016 Mazda CX-5 when I was planning on getting a 2015 but I couldn't believe the price they were able to give me for that car!!! The price they gave me for my trade-in was realistic and not some petty cash offer! Rebates were great. No hidden costs. And the financing was great!!! There was never any push or shove. They were realistic with me, gave me the numbers line-by-line, and let me think it over. I dealt with them via text, email, in-person and phone. All of those times, they were prompt to reply and easy to talk to. Tim, the finance manager, explained things thoroughly and walked me carefully through all the paperwork. This is so helpful when you're about to spend such a large amount of money. I will never forget how wonderful they made this what-I-imagined-to-be extremely stressful experience. And what was even better is that everyone there was relaxed and patient and extremely personable (Jason) - even to me, as I kept on coming back to test drive the cars 3 times!!! Hands-down I fell into a great relationship when I decided to visit Northtowne Mazda. Thank you, thank you, thank you...

josharzola

31 de mar. de 2015

My wife and I came into Northtowne Mazda not knowing what kind of car we wanted to buy. Warren showed us many different options and was very patient as we decided. Ultimately we decided to purchase a used Hyundai and are happy with our purchase. We never felt pressured to buy at any time during the entire process, nor did we feel pressured to purchase a more expensive vehicle outside of our budget. The staff was very friendly throughout our entire transaction. Tim was quick, knowledgeable and explained our financing very clearly. I've purchased 5 cars in my lifetime and visited many other dealerships without buying. This was overall my best buying experience. Even though I didn't purchase a Mazda, I feel that the next time we are ready to purchase we will be returning to Northtowne Mazda.

Joel

31 de mar. de 2015

Great buying experience with Warren Hutsler. Tim & Tom made the process as seemless as possible too. I absolutely love my new 2014 Mazda 3! Couldn't be happier with the purchase or the car!

Robin

31 de mar. de 2015

The dealership was very pleasant and made the purchase a very easy and fast experience. Warren did not pressure me to buy something I did not want. He also gave me all the options so I could decide on my own. Overall, it was a very stress-free and professional experience.

buyer654

30 de mar. de 2015

A wonderful purchase experience. The sales staff answered all of my questions and did not apply pressure. I ended up with a great vehicle at a great price. Would highly recommend this dealership.

jcv816

28 de mar. de 2015

The whole team at Northtowne is very friendly and professional. This is our second purchase from them and both times it has been a pleasure working with everyone. There is never a hard sell.

JandJMcNeely

25 de mar. de 2015

We hadn't planned on purchasing a vehicle that day but Steve offered us a fair price and great trade in amount for our previous vehicle. It was a very pleasant experience!

Mazda 15

23 de mar. de 2015

We enjoyed buying our car here. Everyone was friendly. We would recommend this dealership to others. Steve had good communication and tried hard to assist us in purchasing the vehicle.

Steven

20 de mar. de 2015

I thought my buying experience was fair, educating and an actual pleasnt time. I enjoyed the more than fair trade for my trade in, the discounts added to my new car purchase and the easy going shopping experience presented to me by Tom Hinken. I was treated with respect, understanding and caring. Not once was I ever rushed, pushed and or made to feel uncomfortable. Staff were friendly, they took thier time to explain things to me and I thought I was treated fairly and with respect. That makes a huge difference because all Mazdas are created equal, it's your dealer that makes the difference!

krm

19 de mar. de 2015

I had a great experience! No pressure, not like a "typical salesman", friendly and helped me get the best deal for me. Answered all my questions and concerns

rmmd76

19 de mar. de 2015

I had a good experience with Northtowne Mazda. I was already familiar with the dealership as I had purchased my previous vehicle there as well. Ryan was very helpful and they answered all the questions I had about my new vehicle.

RAStrykerJr

18 de mar. de 2015

This was the smoothest car-buying experience we have ever had. Ryan Lopez responded to our online quote process for a new 2015 Mazda CX5 Touring AWD. The pricing was excellent based on research. There was no pressure the whole time and Ryan answered all questions. The purchasing process was smooth and the fastest we have experienced. The trade-in offer for our old car was reasonable. We are happy with the car and appreciate our experience and the professionalism displayed throughout..

Redillen

14 de mar. de 2015

I almost talked myself out of going car shopping today. It can be such a stressful experience. However, I'm really glad I went to Northtowne today. Steve Pheffer greeted me in the lot and listened to me describe what I was looking for. After a great test drive, we went inside to talk numbers. It was completely pleasant and stress-free. A great shopping experience. I feel like I got a great deal and very attentive customer service.

Tworks

13 de mar. de 2015

The Sales Consultant, Paul Orvos, who helped us with our search for a new vehicle was experienced, knowledgeable and very helpful. He spent at least an hour online alone helping us find a vehicle with the options and price that met our needs and wants!!

spgal

13 de mar. de 2015

I just purchased (today) a new 2015 Mazda CX-5 AWD Grand Touring from Northtowne Mazda. We met Jason Chandler at the KC Auto Show over the weekend and was impressed with him there so I had high expectations for him. Jason did not disappoint me during any part of the car looking and purchasing process. Jason has to be the hardest working car salesperson any where! He was patient (showed us multiple vehicles), extremely informative and knowledgeable, not pushy at all - we actually had FUN working with him. He answered every question and even helped me with issues regarding my trade-in. I vote Jason for salesperson of the year if Mazda has such a thing. Tim, who handled the paperwork process, was also great to work with. No complaints, only high recommendations, for Jason and Tim at the Northtowne Mazda.

9ace29atgmail.com

12 de mar. de 2015

I bought a car from Northtown Mazda and was treated with professionalism and respect. From the first call Matt Kornblum attended to every need. Tom Hinklin the Sales manager was straight forward. A very fair deal, a great buying experience, and very little time spent at the dealership waiting. No games, no hassle, no pressure, they really valued my time.Matt Kornblum answered the phone and met me at the door; all of my questions were answered in a suitable manner, an outstanding experience.From the time I walked in the door to the service department, value is everything. Matt went out of his way to add extras on my vehicle. Every detail was met. Days later Matt checked in a few weeks later to make sure my questions were answered. Nothing but highest value and respect, I would recommend this group of dealerships to my friends, family and shop again.

Kyndal13

11 de mar. de 2015

I just purchased a new 2015 Mazda 6. The dealership was wonderful and very accomadating. Paul was very helpful and friendly. Mazda sat down with me and explained everything and answered all of my questions. I am very happy with my purchase and would recommend this dealership to anyone!

Sara

2 de mar. de 2015

I originally came into Northtowne Mazda to help my son purchase his first vehicle. Ryan Lopez was very helpful and could not have treated my son with more dignity. I saw the Mazda 6's and thought, "this will be my next car". After researching, researching, and researching, I realized that I was not going to get a better deal anywhere else. After the sell, Ryan went through the entire car with me to make sure I understood how everything worked. He was so very patient and knowledgeable. I am not an easy sell... especially because I am in sales myself. I highly recommend this dealership to anyone looking for a new car. They are great!Tim McGeeney was excellent to work with as well.

LSYRTB

27 de feb. de 2015

Warren Hutsler did a great job helping me find the right car for me. He explained each feature and showed how I could use them in any given driving situation. He was very personable and willing to answer all the questions I had. I also met with Tim McGeeney and was impressed with his manner and customer service skills. It's people like these that make car-buying a positive experience rather than the negative ones you might have gotten at high-pressure dealerships. This was my second purchase from Northtowne Mazda, and it sure won't be my last. Thanks for everything!

NTMAZDAGB

27 de feb. de 2015

Ryan Lopez is a new generation sales specialist. My wife and I knew we wanted a CX-5. We dealt with Ryan through electronic media instead of sitting in the dealership going back and forth like all the other dealerships we visited. With those other dealerships my wife and I ended up with headaches after all that back and forth non-sense . Gave Ryan all the information. He did ALL the leg work. Upon our agreement we were all set. Even with a last minute addition of a factory remote start add-on, the paper work AND vehicle were ready when we arrived for the very FIRST time to Northtowne Mazda ever. It was the easiest auto purchase I have ever experienced. Kudos to Ryan. SO polite and professional. Tim was also pleasant and very knowledgeable. Does his job very well. Thank you Northtowne Mazda for restoring faith back into the Auto Dealership industry !! Be back soon !

KB

21 de feb. de 2015

I purchased a CX7 from this dealership years ago and had a good experience then. Similarly and as expected, I experienced the same level of professionalism, courtesy and no-nonsense treatment from Jason Chandler, who I dealt with this time around when I recently leased the new Mazda6. I was impressed with the car in itself but the level of service and attention to my needs that I received from Jason sold me on the deal. Good job Northtowne, keep up the good work.

Ti84

20 de feb. de 2015

I recently bought a new Mazda6 from Northtowne. I came to Northtowne because they were running much better deals than the other Mazda dealerships in the KC metro (as became obvious once I read all the individual dealerships' fine print on their ads). Northtowne, from what I saw on mazda.com, also has what is likely the largest selection of Mazdas in the area. I had a terrific experience once I came in. The salesman I worked with, Paul, was straightforward and low-pressure. And when I came back a few days after my initial visit to buy the car, doing all of the paperwork kept me past the time the dealership closed. I didn't even realize it until I saw them locking up after me. Paul made sure that even though I was rolling off the lot after his cleaning crew had left, I could come back a few weeks later to get the car detailed for free as they would normally do with cars they sell. Overall, buying a car here was painless and stress-free; I'd recommend it to anyone.

shadfish7

15 de feb. de 2015

My manual transmission went out on the Suzuki Forenza I'd had since 2007. The service manager, Bob Zollmann of Northtowne Suzuki, a great guy whom I trust implicitly, recommended that I see a gentleman he's worked with purchasing his own personal vehicles for nearly 30 years. That was quite a referral in my estimation.The recommended gentleman, Warren Hutsler with Northtowne Mazda, is just that--a true gentleman! It was a true pleasure getting to work with Warren. He's personable, warm, helpful and trustworthy. He's excellent at explaining the details of the vehicle-in-question, and he's equally excellent at diagnosing/pinpointing just that precise vehicle that fits with one's personal needs and budget. I will certainly recommend Warren to my family/friends as a true gentleman that one can truly trust! I even told Warren if I'd ever want to consider getting into selling vehicles, I'd want to have him as my personal mentor, because I found him to be a man of integrity whom I admire very much!Thank you, Warren, and thank you, Bob, for the recommendation.

ballardnicole26

14 de feb. de 2015

This was my first time purchasing a new vehicle on my own and was very impressed with how helpful Paul Orvos was. He helped make what I thought would be a long, drawn out process go quiet quickly and smoother then I thought. I would highly recommend this dealership and Paul Orvos to anyone looking to get a new car.

Bret S

12 de feb. de 2015

I worked with Ryan Lopez at Northtowne, who contacted me via email after I sent an inquiry through cars.com. I've in Northwest Arkansas, about four hours away, and he patiently and thoroughly answered all my questions over email and then on the phone. He was tremendous. Most importantly, he alerted me to a deal on a new Mazda6 that was vastly better than a lightly used model that interested me. I ended up driving to KC the next day and driving home with a really great car at a price that no one else in the region could match. I know because I called three other Mazda dealers. Many of them couldn't believe it either.

brw

7 de feb. de 2015

Called to see if we could get our oil changed and the lady who answered the phone sent me to the service desk. I got the message machine there and left a message. Nobody called back so we drove the 20 minutes to the shop to just get it done only to find out the were closing BC they close early on Saturdays. The person who answered the phone could have let us know they close early but didn't and I don't know why nobody was there to answer the service phone. We have to get our oil changed there to keep the manufacture warranty but I'm extremely disappointed in how this was handles. Also they were closing in five minutes and it doesn't take more than ten, good customer service would have just done it anyway.

Scott_guitar

4 de feb. de 2015

I cannot recommend Northtowne Mazda enough! I just purchased my 2nd vehicle from them. I've purchased from at least 3 other dealers in the KC area and those places always left a bad taste in my mouth when I left. I've been nothing but pleased and pleasantly surprised with my experience at Northtowne Mazda. I highly recommend them and my go to guy, Gene!

Stephnern

1 de feb. de 2015

I haven't purchased a new vehicle in over five years, and was very impressed with the professional experience provided to us by Steve Pheffer. Buying a car is a big deal for my husband & I, and we felt Steve was able to answer all our questions and concerns. He was very knowledgeable on the product and made buying a car "fun". I felt at ease at Northtowne Mazda. I felt that some of the other dealerships we visited sometimes came across pushy and I didn't establish the same trust that I did here. They also got right down to business and we didn't experience the long drawn out wait that you sometimes go through when buying a new car. The sales manager and finance manager were great too! I will definitely be returning to Northtowne Mazda for my future needs. I highly recommend Steve Pheffer if you too need a new vehicle.

HappyCustomer

1 de feb. de 2015

My wife and I purchased a new 2015 Mazda 6 Touring from Jason Chandler after visiting another dealership for the same vehicle and talking to many more. Jason went above and beyond our expectations while dealing with me. Jason picked up my trade from work to have it appraised and then returned it on my time, not his, amazing!!! Not only did Jason take care of me, he addressed any concerns I had before and after our purchase like a true professional. We have had our new car for about two months now and we still tell people about my experience at Northtowne Mazda. We have purchased many vehicles over the course of our marriage and this has been one of our best car buying experiences. I wanted to write this review to express my true appreciation for this dealership. After two months, I still have the same feeling about our experience and the new car excitement has subsided (just a little, hehe). Thank you again Jason and Northtowne Mazda.

Eric

30 de ene. de 2015

I had already done all the research I needed to, through countless professional reviews and customer reviews, the 2015 Mazda 3 Sport had made the final cut. When I pulled up at the dealership, I already knew what I wanted and had reviewed the dealerships inventory through their website to know that the car I planned on buying was already there. When I pulled up, Steve met me just as I was getting out of my car. He was unsure of the inventory and made the comment that it changes constantly; I'm not doubting this, but I felt like I had more knowledge about what they had on their lot than what their employee did. Steve then allowed me to take the vehicle on a test drive. Steve was extremely knowledgeable about the product and had purchased a few Mazda's for himself through the years, also telling me the experiences that his daughter had with the vehicle brand. He put my fears at rest with a few of the upgrades and changes that Mazda had made to their 2015 model that I was a little iffy on. Steve was a great salesman, but I think paying more attention in getting to know the customer more instead of telling stories about himself would help him build better rapport with clientele... especially with the large age gap that there was between the two of us. Speaking of age gaps, I got the sense that because I was a younger guy with piercings and a beat up ten year old vehicle that they were a little unsure about the business I was going to be offering them. While Steve remained polite, courteous and friendly with me through the entire experience, it was not until I had mentioned my large down payment and credit score when the entire staff became much more friendly with me. This was also when I began to mention my long history with the dealership and a family members even longer history as well. They gave me an excellent price towards my trade-in, and I felt that the gentleman who went over the contractual work with me really went above and beyond in working with me. While I think if I had not already known that I was going to be purchasing a car from them that I would have felt a little rushed and pushed into the sale, this was a minor annoyance. I felt I had been stereotyped from the moment I walked in the front door from one degree and then to another as I watched Steve work to sell me the vehicle (which he didn't need to do - as I said, my mind was already made up). Overall, it was a good experience. Steve is an older guy and has been in the business for a long time - be wary if you've never been car shopping before and if you are not strong at speaking up for yourself, he'll bull you over from his sheer experience. He's a strong aspect for the company, not so much for the buyer. The rest of the staff was great and were chatty, showing interest in me as the consumer - again, I feel as if this is because of my name dropping and knowing that they were going to be able to give me a great finance deal. Their customer service would be higher, but said family member had just purchased a certified pre-owned vehicle from them and they didn't even give the family member a full tank of gas. When my family member called, the dealership stated they only give a full tank to new car buyers and left it at that. Going the extra mile, guys, can make all the difference in the world.

filippop

28 de ene. de 2015

If you can believe it, we haven't bought a car from a dealer in 20 years! Jason was so thorough and patient. He even picked up our trade-in from our home the next day! We'll definitely return again! Thank you for your awesome service!

mtritten

19 de ene. de 2015

My husband and I enjoyed working with Steve. He was patient and not pushy! Steve made the process fun and gave us the best deal possible on a 2015 Mazda 6. After we decided to buy, we worked with Tim for financing. He made us feel comfortable and was very personable. We highly recommend this dealership.

JasonVillers

4 de ene. de 2015

I purchased a new 2013 Mazda 3 last year and had a great experience. They gave me a great end of the model year discount. My wife and I returned this year to purchase a 2014 Mazda 6. They did not have any 2014 Mazda 6 vehicles left so they gave us a discount on a 2015 model. This allowed us to purchase a new 2015 model for the same discounted price other dealerships were selling their 2014 models. I was concerned about trading in our vehicle but they gave us a good value for our trade in as well. I have purchased two new vehicles in the last year and had great experiences. Tom is a great manager. Helen helped us select the cars. Tim in Finance was very helpful as well.

Don

4 de ene. de 2015

In November of 2013, I bought a CX5 from this dealership. My wife and I dealt with Gene Barnett, who was as helpful as anyone could hope. There was no feeling of pressure and all discussion was easy-going and open. We test drove one and were told what options were available and what the cost would be. We drove off that same day in the CX5 and have not regretted it since.

pdwb

2 de ene. de 2015

I had leased two Mazda 6's in the past with this dealership in the past five years, and wanted to turn my second one in about 6 months early and replace it with another Mazda 6 or a Mazda 3. I understand that when I turn in a car early there are still some payments that needed to be covered, etc., so I didn't expect my monthly lease payments to be as reasonable as they had been in the past, and I was willing to raise my monthly payment in order to lease another Mazda. I simply couldn't deal with them. The salesman gave me a price, and I told them it was too high. He left for a bit, and returned with a second price which was a little less than the first one, but it wasn't even close to what I expected it to be. After the second 'deal', the salesman said that was the best they could do, and pretty much walked away. What a disappointment! For me, the service, or lack there of, that I felt I received was unacceptable. The salesman didn't even act like he cared whether he leased me a car or not. I had worked with him in the past, too. It was very strange, and I'm not sure why he wasn't motivated to lease that day. This was the first time I ever received poor customer service there, but it has left a negative experience that I'm not likely to forget anytime soon. I drove down the street on the same day and leased a new car with a different dealership. I was very pleased with the service I received at the other dealership and the outcome. They worked with me on the monthly payment that I was looking for. Even though I had good experiences leasing my first two Mazda 6's at Northtowne, I'm not certain I will want to return.

mickey

2 de ene. de 2015

I purchased a brand new 2014 Mazda6 last year, and I love my car! Jason was the perfect salesman. He is knowledgeable, patient, and friendly. He was not pushy, and he answered all of my nitpicky questions. I would definitely recommend Northetowne Mazda, and make sure to ask for Jason!

amandamartin

31 de dic. de 2014

We had a great experience at Northtowne Mazda they have exceptional customer service. Jason Chandler did everything he could to help my husband and I purchase a vehicle. We appreciate everything he and the dealership did for us.

Joyce Phelps

31 de dic. de 2014

Ask for Jason Chandler. He will help you compare vehicles, answer your questions, and work diligently (without pressure) to select the vehicle right for you.

karen

31 de dic. de 2014

We loved our Mazda 6 but wanted to look at the new CX5 and CX9 models. Gene Barrett was great. He let us test drive the new Mazda 6 and then we decided to test drive the CX9. Gene communicated pricing, financing, etc and we picked up our new CX9 the next day. He has been there to train and re-train me on the features of the car. He has been patient and eager to help. Even trained me on the workings of the coffee machine! We have been dealing with Northtowne Mazda for over 6 years and wouldn't think of going anywhere else. The sales, financing and service departments are all top-notch!

dotty1946

31 de dic. de 2014

Picking up my second Mazda was a snap. I just called a head and Gene Barnett had everything ready when I arrived. What a great place to do business. The atmosphere is so calm no hassle just like talking with friends. Thanks to a great team of people..

teskc

30 de dic. de 2014

Gene Barnett at Northtowne Mazda was very friendly and helpful when I decided to buy a Mazda. I had not bought a car in 12 years, so I was dreading the intereaction with a sales person, but Gene made it a good experience! I would definately recommend him to anyone interested in buying a car at Northtowne Mazda!

mattogascar

29 de dic. de 2014

After some research and foot work I came to Northtowne Mazda to test drive a new Mazda 6. I was so pleased with my experience there that I decided to make my purchase there as well.I met Steve Pheffer in the parking lot, and he made my visit a very low stress, comfortable experience. I was able to select and test drive a vehicle with no difficulty, and in all of my encounters with the staff, they were both courteous and prompt. All of my concerns were addressed clearly and in a no-nonsense matter, and those were the factors that ultimately secured my business.I would recommend this dealer to anyone looking for a new Mazda, or even for anyone looking for a model of a fine car-buying experience.

rolac

29 de dic. de 2014

Jason is a real pro,attuned to the customer and his needs. We bought 2 cars thru him, and the after sale service and interest is really refreshing. Makes you want to go back to the same make and dealer and certainly do business with this super guy.

Mybenzo1

22 de dic. de 2014

Researched and looked around a lot online and finally decided on a Mazda. We spoke with Ryan Lopez and Tom Hinken at Northtowne and they were both great and took the time with us to make a deal. We also visited other dealerships, however, none of them compared to the offer we received from Northtowne. Great people, relaxed atmosphere and an overall excellent experience!

stevenncj

21 de dic. de 2014

These guys took care of me despite my very specific situation like no other delearship in a 25 mile radius (believe, I've been to them) I got exactly the car I wanted, at a better rate than expected, very quickly with no added BS sales tricks.

Pooc50

19 de dic. de 2014

Looked around and read a lot online and finally decided on Mazda. Ryan Lopez was great and wasn't pushy and took the time with us to make a deal. We went to a couple other dealerships and felt like we got the best deal here.

lawbrey

19 de dic. de 2014

We knew we wanted a Mazda CX-5 before we ever visited Northtowns Mazda and after Ryan Lopez let us test drive the one we wanted, we were sold on it! Ryan was not pushy or high pressure in his sales tactics, just helpful in answering our questions. We waited a couple of weeks, however, and when we decided to make an offer on the one we wanted, Ryan took our offer to his manager and came back within a short time with an acceptance of our offer! The Customer Service representative drew up our paperwork quickly and was very patient, even though it was near closing time on a Saturday night.I LOVE my CX-5!! It is so much fun to drive--the accelleration rate is awesome and it handles well in rain and snow, which is why I wanted an AWD vehicle. It has more features than I ever imagined. I especially love the back-up camera, the blind spot monitors, and the HD radio. I couldn't be happier with another vehicle!

Deanna

19 de dic. de 2014

We originally visited Northtowne Mazda with the intention of driving a new Mazda 5 so that we would have a baseline as we looked at used models. During the test drive with Ryan we mentioned liking the idea of a manual van instead of the automatic we were driving. He immediately let us know about a 2 hour old trade in that was perfectly in our price range and had all of the features we were wanting. Within an hour we had test driven the older car and immediately decided to purchase it. It was our first time dealing with a car dealership but Ryan not only walked us through the process easily but went above and beyond. There was some missing paint on the back bumper that we hadn't seen originally, but Ryan made sure it was fixed immediately. The car was missing a head rest but he made sure that a new one was ordered and delivered it to us. I was absolutely thrilled with the experience working with Ryan and would definitely go back if we are ever in the market for another vehicle.

JessG

19 de dic. de 2014

Buying a car stinks, but they make it a tolerable, if not enjoyable experience. We primarily worked with Ryan, who was all around super! He was so patient with our forty million questions and was very responsive and understanding. All of the other folks over at Northtowne Mazda were above and beyond friendly and appreciative of our patronage. Definitely not the incessantly annoying/pushy salesman experience that we had at other car dealerships.Initially, we were dead set on buying a new 2014 Mazda3, but after seeing their great selection of certified preowned cars, we test drove some other models that if new, were beyond our price point. We are very happy with our gently used and oh-so-affordable car (Mazda CX-5, Love it!!) and will most definitely return for a second car purchase in the next year or two. Excellent customer service and great pricing makes them a cut above the others. Highly recommended!

CodyCotine

18 de dic. de 2014

I visited Northtowne Mazda on 12/16/14 to have an armrest installed in my new 2014 Mazda 2. My salesman Steve Pheffer came out when I drove up and directed me to drive into the service area. He introduced me to a man who did touch-up painting on a couple of scratches that were on the back of the car when we bought it. Nice to have two things taken care of at the same time! Steve walked me back to the waiting area, made sure I was comfortable, and then came back a half hour later with an update on how the work was going. In an hour I was heading out the door with the new armrest professionally installed. I also had cruise control added to the car a few days after I bought it in November, and I was totally satisfied with the installation and how the cruise control performs.My husband and I were very happy with our experience in finding the right car for me after coming into the dealership with a Mazda 3 in mind. When my husband saw the banner hangingfrom the ceiling advertising the car that I bought at a great closeout price, it turned out to be the car that I wanted that I didn't know I wanted until I saw it. Steve was very knowledgeable about the cars that we looked at, very patient, and very helpful without being pushy. Our experience in purchasing the car and then having cruise control and an armrest added later has been satisfactory and more. We will highly recommend Northtowne Mazda and Steve to anyone we know that is looking for a no-pressure, up-front, and customer-oriented car dealership.

tl099

12 de dic. de 2014

If there was an opposition for negative stars I would put them!!!Worst experience of my life!! I wanted them to run some tests, when I went to pick up my car the manager got short and turn into a jerk when I wanted know what they did and why, simple questions. I went out to my car only to find it unlocked, tossed and some items missing. I returned inside only to be demanded out, unanswered questions and unresolved issues! WORST EXPERIENCE OF MY LIFE. DO NOT TRUST THEM WITH YOUR CAR!!!They do not have cameras outside, my car was left unlocked and there is no gates, nothing protecting YOU.

Rgiken

10 de dic. de 2014

I came to look at a Mazda but through Ryan's ability to qualify his customer (me) he correctly figured out that he should show me the Hyundai Genesis. He was correct because I bought it. I was very impressed with Ryan in his ability to make this a very enjoyable sales experience. In fact, I have been very impressed not only with the Genesis but the entire dealership. I look forward to working with the service department as I get my car serviced. Also, I want to commend Matt who showed me how to work all of the electronics! Kudos to everyone!

risa.larson

9 de dic. de 2014

From the moment I walked in was treated excellent !!!Jason knew from the beginning he had that one shot to win or lose me !! WIN WIN

RUSHER73

8 de dic. de 2014

My wife and I purchased a 2015 Mazda 6 on 11/28/14 from Northtowne Mazda. We were greeted by a smiling sales consultant by the name of Ryan Lopez. We figured the welcoming smile was that of a vulture just getting ready to feast on the cash in our pockets. To our pleasant surprise, Ryan was not a vulture, but a person who actually seemed to care about us, and lookout for our best interests in shopping for that new car we were interested in buying. We were impressed by Ryan's knowledge and pressure-free approach during our purchasing experience. We negotiated what I felt was a great deal. We arrived at a mutually acceptable offer for our trade-in, and at a great price for the new vehicle. We were looked after during, and after the sales process. I should mention, also, that the finance manager was great to deal with in breezing through the paperwork, and answering all of our questions. If you are interested in purchasing a Mazda, please don't hesitate to ask for Ryan Lopez for a perfect car buying experience. He is not a vulture, but a real live human being, who will take great care of you when buying your next car.

BradleyP

8 de dic. de 2014

We originally went looking at used cars but ended up buying a new one since they updated the Mazda 3 from the 2013's. Much nicer ride on the newer car and just the right size. We worked with Gene and he was most helpful in getting it done. I was dreading working with a salesman on buy a new car because I've had bad experiences in the past. Gene was great. Treated us like friends. We just love the new car and feel we got a good deal.

Ruger.22

5 de dic. de 2014

We needed to replace our commuter car quickly with something we'd be happy with for a long time. Jason listened to exactly what we were looking for and took the time to help us weigh all the options. When we decided on a new Mazda 3 iTouring sedan, Jason went over all the features and functionality with us. From the sales aspect though the financing process, we were treated with friendly professionalism. I'm extremely impressed with the dealership and my new vehicle. We highly recommend Northtowne Mazda - be sure to ask for Jason!

WestonRez

23 de nov. de 2014

Gene helped me get exactly the car I wanted in a short period of time. Financing service was quick and efficient and Gene explained the car and its technology very thoroughly. A very good experience.

kgqmb

22 de oct. de 2014

Our real value in experience was working with salesman, Ryan Lopez. We were in a bind and needed a car within a certain price range quickly. Ryan was able to search all of the Northtowne lots and find us exactly what we were looking for on the same day of our call. We purchased a 2004 Subaru Outback, with only 55,000 miles! Additionally, Ryan took care of a few issues such as minor paint repair and replacing of light bulbs within in 48 hours of our purchase. The vehicle is in superior condition and we couldn't be happier. Call Ryan if you want proactive service without the pushy-sales experience most dealerships are known for. Ask for Ryan Lopez Northtowne Mazda(816) 352-2701

amy5966

7 de oct. de 2014

We recently (when I say recent I mean within six months) purchased a 2006 Mazda rx-8 for $9100. Talked to a couple different mechanics there and was assured how sound this car was and it was in great condition. When we bought the car they were supposed to fix the tail light cover so it wouldn't retain moisture and it still gets all foggy. Within the first 30 days the two cycle oil house burst because it was actually a windshield fluid tube (not meant for oil). Well here we are six months later and the engine has no compression when we took it out to the Mazda dealership in lees summit the mechanic informed us that he had worked on our car previously and it had needed a new engine then. Well northtown Mazda ran test and confirmed that it needed a new engine. The new engine will cost 6k so we wanted to menigate or loss and trade it back in and buy another car only to be told they would only give us 1k we have only put 5k miles on the car. Thank you Mazda we will take our money elsewhere. I'll blow the car up before I give it back to you for 1k because I'm sure you'll find away to put a bandaid over it and resell it to some other schmuck like myself and they'll be in the same position as I am. We gave you the opportunity to make this right and so we wouldn't feel taken advantage of and you failed. I am beyond disappointed and upset. I will be writing more reviews and making my point to as many people as possible.

dotty1946

3 de oct. de 2014

My second car rental was Pleasant and effortless. Gene had all the work finished when I arrived to pick up my new car. I recommend the dealer ship to every one. The agents all work very hard to make your experience well worth you visit.

Angie Thompson

3 de oct. de 2014

Northtowne owns multiple dealerships and allows you to "car jump" during test drives to really get a feel for what you want. I liked that.

hall4

11 de sep. de 2014

This was this the quickest car buying experience that my wife and I have had. Northtowne responded with every need that we requested in a car. Paul, our salesman, was very diligent to see that the vehicle we chose was the one we were going home with. Tim McGeeney was also extremely in explaining all the facets of the closing process. Highly recommended dealership to buy a car from. Thanks for all the help Northtowne.

GapGWoman

1 de ago. de 2014

My mom and I went "car shopping" one afternoon. Northtowne Mazda was our third dealership. We were looking for a sporty hatchback/crossover vehicle. The selection at this dealership was incredible! We found three vehicles that matched that description and were visually what I was looking for. Ryan Lopez, our sales representative, could not have been more knowledgeable, patient, and accommodating. He actually said that we were his "favorite customers" that day. My mother and I test drove the Mazda 3 and walked away with it! We didn't feel pressured and he spent 3 1/2 hours with us. The next day, when I went to drop off the Title for my previous car, he took the time to fill up my gas tank and explain the Bluetooth Device. I could not have asked for a better experience! My mother was highly impressed with the 4/5 star safety ratings!

candyabc

31 de jul. de 2014

As always Gene and the team at Mazda did a great job facilitating our needs. Thank you all for the super fast and professional service !!!

rexarmani05

23 de jul. de 2014

I went to another Mazda a few days before and they quoted me almost a $100 more for the exact same vehicle, and they told me there was nothing they could do because they didn't have enough money in the vehicle. So when I talked with Mike the internet sales manager he basically gave me pricing I didn't really need to haggle with. So its much appreciated.

Burlington1

19 de jul. de 2014

Since I had such a great experience buying my 2009 Mazda6 from Gene Barnett, I stopped by a few weeks ago to let him know I might be looking to trade in the next year. Gene had just the right car and just the right deal and, of course, made the whole process so easy, I came away with a gorgeous, brand new 2014 Mazda6. No need to wait! I appreciate Gene's straight-forward, no games approach. The customer service from the whole team is excellent. Next time I'm ready to trade, there won't be any need to run all over town looking for the right car and a great deal. I'll just go see Gene at Northtowne Mazda.

rbair1

1 de jul. de 2014

I came to Northtowne looking for just the right car from an attentive, friendly, and honest salesman. I wanted a really good price and a generous trade in. I came to do car research and left the same day with a perfect match for all my requirements. Nearly all dealerships say the right things, but not so many deliver. Northtowne does it all and delivered beyond my expectations. Save yourself some time and visit Northtowne first. Ask for Jason. You won't be sorry. I love my new car, and I have complete confidence that I made the right choice of car, dealership, and salesman.

Ko64015

26 de jun. de 2014

This was the best car buying/shopping experience I have ever had in 30 years. Jason-Tom-Tim were all awesome. Will,definitely recommend the team to everyone!

kpromano

24 de jun. de 2014

After months of looking we picked up our new Mazda CX9 tonight. Dealership and Salesman definitely made this a hassle free purchase. Salesman, Warren, was the best and really what led us to buy. Dealership has the service and prices around - we drove nearly an hour to get to this dealership. Well worth it.

cdogfeld

23 de jun. de 2014

This was by far the best car buying experience of my life!! I worked with Vida Morgan via email to begin the process and finished with Warren Hutsler at the dealership. I received no pressure and a was completely educated about the new Mazda 6. I shopped around and received the very fair price from Northtowne without any of the usual "dealer" nuisances. Great experience all around.

ReginaKempf

18 de jun. de 2014

I had called Northtown Mazda after talking with another dealership and spoke with Ryan. He was super helpful and I got the most money for my trade. I love my new car and Ryan made the buying experience painless. Highly recommend Northtown Mazda!

amoeba

9 de jun. de 2014

I have worked with many dealers in my 51 years but I have to say this was probably the most enjoyable experience to date. Steve was very easy to work with and the other employees were also very professional and friendly. Not pushy at all. Also were very fair in the negotiation phase. I appreciated that very much.

mpstar

2 de jun. de 2014

I was not exactly looking forward to the car buying process, as a woman shopping alone. But my salesman and the rest of the team were patient, helpful, and super nice---the kind of people you would choose as friends. I ended up enjoying the process and am overjoyed with my new car. Oh, also, I won't mind waiting during service appointments because their bathrooms were spotless and the waiting areas are clean and spacious---a happy bonus.

drivingawayZoom

25 de may. de 2014

We visited Northtowne Mazda on a holiday weekend to view & test drive the Mazda CR-V. We had test drove a competitive vehicle the day before and actually planned to visit 4 cars makers in all to help us decide which brand we might be interested in. A light rain had started again as we began to look. Right away we were taken by the color Soul Red - a very attractive car. Paul Orvos showed us several different colors & styles of exteriors & interiors. This involved a few trips to the building to pick up keys. It was still raining. He was very friendly, patient & polite through the whole process. He was also very knowledgeable about the vehicles and the various colors & the accessories available. Never once did we feel he had anything but our best interests in mind. There was no feeling of pressure. Due to the quality of the car, the options & price, and the professionalism of Paul, we found ourselves leaving in a beautiful new car.

oskkar12

18 de may. de 2014

I had been looking to buy a new car for some time, but the thought of having to deal with a car salesman had really been putting me off, I always felt like I would rather have a root canal than have to deal with a car salesman. I had gone on a Sunday to look at the Mazda's they had on their lot since I knew they were closed, as I drove in, I spotted a 2014 Mazda 6 that was a show stopper, it was loaded and everything I was hoping for, so now I knew I was going to have to get my game face on, and come back the next day and deal with a salesperson. Monday came and I bit the bullet and drove to the dealership, I got out and started looking at the beautiful car that I had hoped would be mine, out came Gene Barnett, he was very personable and friendly (but I was still unsure) and had my game face ready, we took a test drive, it was everything I had dreamed in a car, (but still the game face was on).We came back to the dealership and we went in to talk terms, Gene sat down with me and asked what did I need from them to make this deal happen, I told him what I was willing to pay for the car and how much I wanted for my trade in, I also let him know that I was pre-approved thru my credit union, he asked me what interest rate I was approved for and I said (with game face on) very smugly , 3.1%, he looked at me and said he thought they could do better than that for me, I laughed and said he could try, so he left to go talk to the "numbers guy" Tim. After a few minutes, here comes Gene, I knew he couldn't have done any better, but he said, how does 2.9% sound to you, I was floored, but then I asked what about the price I want and my trade in, he said hey no problem, whatever works for you, you could have knocked me over with a feather, he said let's go talk to Tim, (I thought ah-ha, this is where they are going to stick it to me, game face back on). I sat down with Tim McGeeney, super nice guy, he explained everything to me and made sure I was comfortable with all the terms and conditions, it was like sitting down with one of my buddies over a beer, he was that nice, he got me the dream car I wanted at the price I wanted and the payment I could afford, it was a genuinely the best car buying experience I have ever had, so that day I drove home in the sexiest car I have ever owed from the nicest dealership I have ever been to.........it must have been my game face.

tmsmith1

24 de abr. de 2014

Last weekend we traveled to KC to visit our daughter, & deliver my car to her (2011 Mazda 6) so she could get an inspection. We went to Northtowne Mazda, just started looking & was greeted professionally by Warren.. I have had two other Mazda 6s, & handed them down to my daughter. This vacation & stopping at Northtowne wasnt intended for buying a new car; we knew NOTHING about the dealership. But ended up that way.. I always know what I wanted; & I had been working with a local Mazda dealership in my hometown, but they were not willing to help a loyal Mazda customer get what I wanted. We worked with Warren Hutsler & he treated me like gold; in fact my husband & daughter. His professionalism is beyond words. Warren seen me through the process; making sure I was satisfied... When approaching us, he greeted me with a friendly smile, making me comfortable & put me first! When we got back home I had a few questions, & Warren was able to answer them with the same professionalism & attitude over the phone. With that & much more I could say, I sincerely appreciate your outstanding customer service & salesman ship Warren. The diligence & dedication demonstrated to us, the customer was high quality. Now it's time to add on a few things I are on my wish list (Touch up Paint, Door Sill Trim Plates, All-Weather Floor Mats, Splash Guards, Window Tinting, & Fog Lamps).. Also we cant forget about Tom & Tim. Thank you all so much.. I know my daughter will be in to have her 2011 Mazda 6 serviced now that she seen the positive customer service & treatment to loyal customers is..

soupbone1947

16 de abr. de 2014

My wife and I met Tom Hinken and Ryan Lopez at the 2014 Kansas City Auto show. My 2011 Mazda 6 was coming off lease and I was not happy with my present Mazda dealer handling of some issues with my car. Tom and Ryan said lets get together and see if we can take care of those issues. I met with Tom and Ryan discussed the issues with my car and those issues were resolved. I then leased a new 2015 Madza6from Northtown Madza. This could not have been handled in a more professional manner. I would recommend this dealer and these two gentlemen to anyone.

Kodesign

1 de abr. de 2014

I went in for a test drive and did not even expect coming out with a new car. Buying a car from NorthTowne was pleasant, fast and easy. No pressure sales and they can give you the best prices around.

pmnewhouse

29 de mar. de 2014

From the test drive to purchasing the Mazda 6, Steve was knowledgeable, straightforward, funny and genuine. We were treated with respect. Awesome car buying experience!

hagenkat

20 de mar. de 2014

I did a lot of research on cars before shopping for a new car and Northtowne Mazda has the most competitive prices on both new cars, as well as financing rates. They also have plenty of cars on the lot to choose from. The sales team is not pushy. I worked with Steve Pheffer and I can not say enough good things about him. He was an honest, relaxed, and fun person to do business with. In fact I can't wait to go back just to visit! Who would ever say that about a Car Salesman?! I would definitely recommend Steve as well as this dealership 100 times over. Great business.

Koldham1975

18 de mar. de 2014

By far the best car buying experience of our life. From initial inquiry over the web to procurement of the exact vehicle we wanted, the experience was unlike any other. If you want a differentiated experience (I.e. Fun, fast and fair) head to Northtowne!

ru4real

15 de mar. de 2014

Very relaxed experience. Salesman went out of his way to assist me, taking all afternoon but patiently helped me get just what I wanted. First Mazda I have purchased and was very satisfied with this dealership and salesman.

55Rambo

14 de mar. de 2014

I was very pleased with Tom Hinken professionalism, and his corresponds with e-mail. Tom and I corresponded by e-mail, and I told him I was going to the auto show to look at Mazda3's. Tom sent me the price and pre qualified me for a loan by e-mail. Other Mazda dealers all wanted me to come in to their dealership just to qualify me. I really respect the no nonsense approach Tom had at Northtown Mazda. Two days after the auto show I purchased the car from Tom. The other Mazda dealer asked me what he could do to earn my business. I told him it would be pricing, that was the first thing I am interested in. When I told them the discount that North town quoted, he told me I should purchase the car from Northtown Mazda. So much for his claim he would be able to get me a best price for the car. Financing went very smooth, and explaining all the different feature's of the car went well.

Mybenzo1

11 de mar. de 2014

My wife and I had a excellent experience negotiating and purchasing a vehicle form Northtowne Mazda. Everybody within the dealership that we interfaced with had a great attitude and was willing to assist.

hedie

11 de mar. de 2014

well ryan --is not-- was not friend of family--actually connected thru internet-now is for sure FRIEND --was great to do business with this young gentleman--theirs not enough words I can express in your favor to describe---he was not pushy--but did want to sell--he was their for every question I had an ready to HELP in anyway possible --he definitely gets a thumbs up from me--great job ryan--above and beyond...keep up the great WORK --- when I return i'll be looking for you --thanks jennie

augisdad

10 de mar. de 2014

Used the Mazda website to build my own 2014 Mazda 3, and even though the website failed to pull all the data over was contacted by Ryan to get the info that was missing. Because of my color selection and wanting a stick with most options available, finding one like this anywhere was next to impossible. After searching he was able to locate a vehicle matching my request in Texas but it was still in transit. Even though a deal was struck, the Texas dealership sold this vehicle as soon as it arrived and we were back in search mode again. 2 more vehicles were located that were 2-3 weeks away from delivery. This time, the Wisconsin dealership held onto it when it finally arrived and Northtowne sent a driver up there to retrieve it. No hassle transaction went smoothly after that and I was pleased with Ryan's email communication keeping me updated throughout the long wait.

miketeachkc

10 de mar. de 2014

I had stopped in two times previously to check out the Mazda Miata. I wasn't sure if it was what I wanted, but the staff were very helpful, inviting me to take one out for a drive. My second trip, I did so. I still had not made up my mind, but after speaking with my wife, I made a third trip to Northtown, this time with my wife and we took the car out. I knew then, that this was the car I wanted, and Northtown was where I wanted to buy it. My fourth trip, I made the jump and started negotiating a price with the sales staff. Unlike some places, this was not adversarial, but cooperative, where they did their best to give me a fair deal. That is how it felt to me, and in the end, I believe that I got the best deal possible. So far, I love the car; it is everything I had expected and the answer to a life long dream.

rireynolds

8 de mar. de 2014

Third vehicle we have bought from you and have had a positive experience each time. (Why we came back) Saw Ryan at auto show, he said you could use our Miata and backed it up with the best offer we got. Also explained the show special $3000. off. We could have lived with anyone one of 3 different makes and took the best deal.

curvingedge22

20 de feb. de 2014

I was looking to trade in my 2009 mazda 3 S-GT. And while pursuing online, I found that Northetowne Mazda still had a couple of 2013 Mazdaspeeds left. Called and spoke to Jason and got all my questions answered and got invited for a test drive. I walked in on Saturday, February 15, 2014 and was greeted by Jason. I have plenty experience about dealerships and know 'common' sales people, but this is a straight edge guy. Up front, direct, and to the point. He brought me up a Velocity Red 2013 Speed 3 (Tech Pack) and I took it for a drive. It was excellent except for a random noise at the right-front. Being a car guy myself, I wasn't alarmed. As I returned, I mentioned the issue and right away he took the car, told me that they will enter it in service, and asked if I was interested in another. For me totally blindsiding Jason and 'potentially' losing a sale; he was calm and collected. That really showed me that he has dedication and passion for the customers he works for. At this time he showed me the 'sister' car in the showroom floor. Exact same as what I test drove and with tech pack. I was instantly in love! (He couldn't tell...) and asked to run the numbers by me. Since it was Sat, I could not commit 100% because of the banks being closed and did not pressure me at all for that. Jason then brought the Sales manager Tom, to talk with me. We negotiated once. ONCE, and it was a deal. These guys really let the customer go at their own pace. That next Tuesday (2/18/2014) I was delivered my new 2013 Speed 3. It was late and closing time approaching, Jason stayed late to show me the ropes of the car. This guy could be at home eating dinner with his family but instead helping me get to know my car. Incredible. After thoughts: I started with 40 miles and am now at 220. I can not say it enough about how much I LOVE my car! Who cares about MPG's when you got 1,000,000 miles worth of smiles-per-gallon! I know for 100% who I will be buying my next car from... Jason at Northetown Mazda.Thank You and Zoom Zoom,-Derek

svancil

19 de feb. de 2014

My husband and I decided through much research that we wanted a 2012 Mazda 3 6 speed automatic. A specific car! We found all the ones we could in the KC area and Northtowne Mazda had a couple. I called and spoke to Steve. He called me back quickly after he went out to the lot. He walked around the lot to find the cars I was interested in to confirm that they were automatics (website wasn't clear) and to give me other details. I also chatted later online with Gene to confirm that one of the cars was certified pre-owned. It was great to have access to that online chat feature! I told Steve we would be in the next Monday to look.When we arrived, we were greeted and Steve was just walking in. He got us in to test drive both available cars and answered all our questions. The cars were great and he noted that their dealership goes the extra mile preparing cars with things like new wiper blades. We had a very nice experience negotiating. We got a very reasonable price for our trade-in and that process was easy. We may have been able to hardball more to get another $500 off the price but we didn't sweat it.We worked with the finance manager (not Tim, he was out that week) and this person was very nice as well. We got a great low interest rate from Mazda financing and it went even lower when we accepted the extended warranty. The car we bought was CPO so it had a great warranty already but the extended bumper to bumper only added $15 to our monthly payment. I felt the finance manager did a great job of not trying to hard sell us this product and we went in knowing the pros and cons.After the sale, we spoke briefly to the service manager about recommended service intervals and he cleared up a few things on the 150 point inspection. Overall, a great experience and glad we made the drive from Lawrence.

Tkap56

17 de feb. de 2014

Purchase 2013 Mazda Speed 3 from Northtowne. I came to Northtowne after a very negative experience with another Mazda Dealership. Gene Barnett greeted me at the door, accompanied me on the test drive and negotiated the sale. There was no pressure. Northtowne was upfront on pricing and trade. There were literally no dealer gimmicks or games -just straightforward, professional negotiation. I would recommend Northtowne Mazda and I would recommend Gene Barnett.

blodg7733

25 de ene. de 2014

we drove from Topeka to Northtowne to purchase our vehicle. When we walked through the door Ryan Lopez was there to greet us. We were impressed with the treatment as we did not have to wait to view the vehicle. we ended up purchasing a different vehicle than what we originally told Ryan as we saw one on the lot that we liked better. our total experience was hassle free, and every person at the dealership was polite and friendly. we did not have to hassle about the price. we will definitely refer people to this dealership. we appreciate how professional the sales force is at Northtowne. we also enjoyed the clean inviting atmosphere.

siotto81

22 de ene. de 2014

Not a high pressure sale at all, they happily answered all my many questions and made the process as enjoyable as possible. I felt I got a good price and was treated well especially since I was a repeat buyer. I would recommend this dealership to all my friends and family!

JasonVillers

14 de ene. de 2014

Tom and everyone at the dealership were very friendly. I went in to purchase the new 2014 Mazda 3 but the 3500.00 discount on the 2013 model was too great to pass up. They also followed me back to my home with my new car because I did not have anyone else to go with me to the dealership. Overall the service was great. My wife and I plan on returning at the end of the year when the 2014 go on sale to purchase her a new Mazda CX-5.

bradleybelcher

7 de ene. de 2014

Gene Barnett was my sales associate. My wife and I were greeted immediately upon entering the dealership. Gene was very professional and friendly. I never felt like a was talking to the (traditional car salesman). We were able to reach an agreement to purchase a 2014 Mazda CX-5 within 30 minutes. Even though my wife and I visited on 12/31/13 and the floor room was extremely busy, Gene took time to help us answer all our questions. Tim McGeeney was also excellent in completing the paperwork.When I picked up my car everything was perfect. An enjoyable experience and I LOVE my Mazda CX-5.

foxfarm8793

2 de ene. de 2014

Great experience, start to finish. Gene Barnett took great care of me; not once did I feel pressured to buy. His main concern was finding the right vehicle for my needs. Tim in the finance office was also super to work with. He explained all the documents I needed to sign BEFORE I signed them, and showed endless patience in answering my many questions. I would not hesitate to recommend these gentlemen to anyone that wants a pleasant and painless car buying experience. I look forward to many trouble-free miles in my new Mazda 3, but when its time to trade in, I will be returning to Northtowne Mazda

cturner71

30 de dic. de 2013

Gene was very helpful, polite, attentive. He listened to what I wanted, showed me only the cars I was interested in and in my price range. He helped make the entire process easy and comfortable. He did not pressure me to buy a certain car or try to talk me out of the car I wanted. He was honest with his answers and did not make promises he couldn't follow through on. Very satisfied with the service here. Best car buying experience I have had.

dwright29

1 de dic. de 2013

I bought my new Mazda from Gene Barnett a couple of days before Thanksgiving. Never felt pressured at all, and I was impressed with how he showed me all the different features on the car, and took his time answering all my questions. Best experience I've ever had buying a car. Tim the finance manager was also very friendly and explained everything in great detail. Next time we buy a car, we will definitely go back to Northtowne Mazda.

mmm5639

23 de nov. de 2013

From the minute we walked in Jason respected our limited time. We shared what we were looking for, we drove a 2014, as he understood our price range suggested the 2013 and within 45 minutes knew what we were looking at as far a deal. No hassle, no let me see what I can work out...straight up great service. With the fact Jason knows 6 other car dealerships he was even able to suggest something our research had not shown. Even the other people we spoke with inside the dealership all super friendly. Recommend anytime!! Thank you

dgfoote

19 de nov. de 2013

My wife and I originally went to Northtowne Hyundai doing crossover/SUV comparisons. When we were leaving, our salesperson, Tim Manning, asked if we had considered Mazda. We hadn't, so he suggested we try down the road at Northtowne Mazda. He even offered to go with us which we declined as we were not sure we would go. We did, in fact, go there. Gene Barnett met us at the door and worked with us, test-driving, etc. We went home and mulled over our choices then went back the next day. Gene was on vacation, but had arranged for us to work with Saies Manager, Tom Hinken. We were impressed with the no-pressure atmosphere at the dealership. Tom worked with us so we could drive out of there in a new Mazda CX-5. The whole experience was pleasurable from Tim to Gene to Tom and ending with the Finance Manager, Tim McGeeney. Before we left, we were shown how to set up the various accessories by Warren Hutsler.I would heartily recommend this dealership.

cbwade

9 de nov. de 2013

Gene was wonderful to work with. Made us feel very comfortable with our purchase and walked us through the whole process. I will defiantly recommend him to anyone who asks.

sferna2

7 de nov. de 2013

My wife and I were fairly certain which car we wanted, but needed some help just finding the right combination of options that would meet our needs best. Gene did a nice job of stay unbiased about the various options and provided insight to various pros and cons helping us make an informed decision. When I drove the car home from the dealer I knew I had made the right choice for our needs which makes the ride even more enjoyable.We had purchased two Mazda's previously from this dealership in the past largely because they were the closest, and in general I had no complaints. EVen though I had no previous complaints this shopping experience was better and more personal and I high recommend working with Gene at this dealership.

G. McCarty

6 de nov. de 2013

From test drive to delivery, Gene Barnett was very friendly and helpful. Gene went right to work to find just the right vehhicle that I wanted and had all the accessories that I requested quickly installed. Very satisfied.

haleycbryan

28 de oct. de 2013

Awesome! Very friendly! Jason was very helpful. He worked on the price with us and showed us exactly how the car worked. Would definitely recommend.

kbogar

27 de oct. de 2013

I had a GREAT experience at Northtowne Mazda. Not only was everyone there very friendly, they did not pressure you or make you feel uncomfortable. Also, they were knowledge of the cars when asking questions. If I ever need another car in the future, I would definitely go back to this dealer ship!

mwbates

24 de oct. de 2013

This was my first experience buying a car on my own and I was nervous about dealing with a high pressure sales pitch. I was so pleased with the helpful attitude of my salesman, Warren Hutsler. He let me take all the time I needed to make up my mind and made sure I knew all my options. What a pleasant and rewarding experience!

hooliebug

19 de oct. de 2013

I went to many dealerships before ending up at Northtowne Mazda, and out of every one I visited this was by far the best experience I had. Not only were the salespeople friendly and honest, but I never felt pressured or like I was being tricked or talked into something I didn't want or need. They explained every little piece of information put in front of me and answered every little question I could think of, which is nice since this was my first time buying a brand new car. Financing was very reasonable and I feel like I could not have done much better through anyone else, and their available incentives were helpful in keeping my monthly car payment affordable. As a side note, they even recommended a great restaurant to check out for lunch since my boyfriend and I weren't familiar with the area, and (of course) it was amazing. I love my new Mazda, and if my next car turns out to be a Mazda -- which it probably will -- I'll DEFINITELY be returning to Northtowne.

jfreeman09

12 de ago. de 2013

Thanks Northtown Mazda! This is the 2nd new vehicle I've purchased from you. I first bought a Mazda Protege5 almost 10 years to the day. I was so happy with my vehicle I knew my next vehicle would be a Mazda. Thanks for all of your help.

gale8119

6 de ago. de 2013

Saturday August 3rd I had set out to 'test drive' only, various models of cars that would be comparable to my 2010 Honda Civic in size and approx. price. Being a resident of Lee's Summit, I started my search at Lee's Summit Mazda. About one and a half hours later, having fallen in love with the Mazda 3, I left the dealership very disappointed in the service and 23.00 away from making a deal. I went home wanting that Mazda more than ever. Speaking with my dad after I got back home, he suggested that I call the dealership where he bought his Mazda, Northtowne Mazda. I went online to check out their website and get their phone number to give them a call. I called and Gene Barnett answered the phone. I explained to him what had happened with Lee's Summit Mazda and he said "let me see what I can come up with-I will call you back in five". Five minutes later he called and asked me a few questions then said "grab your title, insurance card and driver's license cuz the boss is in a good mood-wants to make a deal! I arrived 30 minutes later and it was all down hill from there. I can't remember another dealership standing out in my mind like they did. Positive, upbeat and knew exactly what to do in a very timely manner. Gene Barnett impressed me with his personal and professional manner. He's a really neat and likable gentleman. My car was cleaned and ready to go, deal done and papers signed in a little over an hour. I drove away in my new Mazda 3 a very satisfied customer. P.S. The full tank and free first oil change was just icing on the cake--Thanks Mazda--I will be back!

b15012

22 de jul. de 2013

My future wife and myself came to northtowne mazda looking for a newer used car. We met with Jason and he began showing us what they had available at the time. Although we did not purchase from his dealership at that time. My fiancee and I both agreed that Jason was very friendly, courteous, actually cared about us, and did not treat us like another sale. Afterwards my fiancee and I shopped around at other dealerships in the local and out of state area. What we found were higher prices, not good costumer service, and salesmen that treated us like a number and not as people. Needless to say we came back to northtowne mazda and gave our business to Jason. We found the car we wanted, they held the car for us to purchase, since I live out of state and would not be there to purchase it till the weekend. This is on a Monday by the way. I can't say how truly gratefully we are to have people like Jason who know how to treat people like people. He made the whole process easy. I can't say enough good things about him. We will be back to purchase our future vehicles from him.

vpadaraju0510

5 de jul. de 2013

Hi I am Vishwa, I couldn't resist on writing this review on the dealer. I always wanted a great car and mazda 6 is the car which reached my expectations and which was in my budget. I had to go to Northtowne Mazda. Even before arriving there, I had an opportunity to chat online with Paul and he was very friendly and he answered all my questions patiently and that was the very first good impression on these guys. Lot of the other dealers do not give you the live chat option as these guys do and this very helpful trust me. So, after talking with Paul online I made a unexpected visit to the store the same day. I was received by Steve and he was also very good and friendly with me. We sat down to make a good deal on the car. At first I was not convinced about the price and I had to approach Tom to talk about the price and I think thats the best thing happened to me, he was patient with me and gave me great deal. I had to surrender to the deal and was very happy about it. I have bothered Tom the most but still he was really nice to me, even after the deal he was very helpful with the financing and stuff. This was my first car and it was really a great experience.There are many stores which offer you great deal but being able to understand the customer is very important and Northtowne excels in it.Before buying a car somewhere else please visit Northtowne, I am confident that you will be 100% satisfied. I Highly recommend Northtowne.

yaqui1964

11 de jun. de 2013

We had a long search for our new car. We decided on a Crystal Pearl White, Grand Touring, AWD, CX-5. We had no idea they were so hard to come by. After a few weeks, we finally found one. I was glad it was at Northtowne Mazda as we had previously bought two new cars there. Our old salesman, Ray, had retired and this was our first time working with Gene.He was professional, NOT pushy and was quite knowledgeable about the car. After we decided upon a price for both the new car and my trade in we talked financing. I had already secured financing but Gene was sure they could get me a better rate. Since it was already past closing time we left with the idea that we were getting a one percent better deal on financing. Since the car wouldn't be ready until late the nest afternoon, Gene had their finance department look at our application. When we arrived at the dealership we were greeted with the happy news that our interest rate had been cut in half! Needless to say, that absolutely sealed the deal. P.S. I'm sorry I forgot the finance guy's name. He was also quite professional and knew a lot about the banks they like to use and, evidently, how to get a better rate than Lending Tree :-)

cherylehler

1 de jun. de 2013

When we first arrived at the dealership, we were greeted by a courteous professional. We thought we only wanted to look at the new Mazda 6.But, after seeing the great selection of new cars and how much Gene Barnett knew about the value of these beauties, we were sold.We had a great experience with Gene. He showed us all about how to take advantage of all the technology available in the car.Everyone we talked to at the dealership was wonderful and helpful! Love our new car!Cheryl and John Ehler

mflamm

30 de abr. de 2013

The service we received from Jason and Tom in selecting our new Mazda was exceptional. Tim was very helpful in processing the paperwork in purchasing the car. Northtowne Mazda has a very customer friendly atmosphere. I would highly recommend this dealership to anyone wanting to purchase a new Mazda.

jsilvers58

17 de abr. de 2013

Warren Hutsler met us in the parking lot of the dealership as we arrived and immediately put us at ease. While he displayed a casual approach to selling, his knowledge of his products and his ability to communicate the things that were important to us were unparalled. His soft sale approach was a welcome change from most folks who we have bought cars from over the last 30 years. Tim McGeeney was equally prepared to make our financing experience as painless as possible. The paperwork was ready to be signed when we walked in the door.Our overall impression of Northtowne Mazda was very favorable, in great part due to the people they employ.

MrCJMJ

16 de abr. de 2013

We went to Northtowne Mazda to begin our search for a new vehicle. Gene Barnett was courteous and respectful of our time, and Tim was efficient and thorough. Pricing was very appropriate compared to a variety of car price research websites and negotiating was not uncomfortable, we did not feel pressured. It was comforting that Gene showed no concern that we were shopping other Mazda dealerships, and other brands as well... it was almost like he knew we were coming back at the end of the day. This was our first new car buying experience and it went much smoother than I thought it would. It also helps of course that Mazda has a product that fit our needs almost perfectly.

JayJayaprakash

25 de mar. de 2013

Had a nice experience in buying a car from NorthTowne Mazda and Ryan Lopez. They kept all the promises we discussed over the phone and no new surprises at the dealership. Overall had a pleasant experience.

zekaryahu

18 de feb. de 2013

I worked with the four people listed above, whom were all friendly and very informed, did not use pressure tactics, and gave me a great deal on what I wanted. Also their website was super, as I was able to actually look at the vehicles they had on hand at first, inside and out, along with prices and a list of features without having to have to leave my name, ph number, and e-mail until I was ready to .

Bella98

14 de ene. de 2013

Jason was very welcoming and friendly. He did everything he could to help us find the car we wanted. The cars that we looked at there were all very nice, and there was no problems. I will definetly reccomend them to everyone I know.

kelseyr86

7 de nov. de 2012

Everyone at Northtowne Mazda was extremely friendly and helpful. I worked with Gene and loved that he was not pushy or overbearing, but let me take my time to look around and answered any questions that I had.

martyp2012

22 de sep. de 2012

I've been driving for many years but had never bought a new vehicle. I originally went to Northtowne Mazda because I was interested in a used Mazda5 they had, but ended up buying a new one for a number of reasons - none of which was pressure from anyone there. Warren Hutsler went above and beyond, making my car-buying experience better than I even imagined was possible at a dealer, and so did everyone else I had contact with. During the several days it took me to consider my options, Warren answered every question, addressed every concern I had, worked with me to give me the best possible price, and never once put any pressure on me. He even came in on his day off to deliver the car because it was more convenient for ME, and stayed even longer to make sure I understood how to work all the controls before I left. Just a couple of hours before taking delivery, I ordered a rear bumper guard to be installed, and when I got there, it was so professionally installed that it looked like it had come that way from the factory. The dealership sent the car out to have a lumbar support installed for me, and they clearly know who does quality work of this type - I'm very impressed with the work of the installer they selected. I had contact with several employees and the manager of the dealership, and every single one went out of their way to treat me like I was the only customer in the world. I drove away in my new Mazda5 very happy with it, and with the dealership that made my experience so positive.

Mike Southard

4 de sep. de 2012

I'd highly recommend this dealership if you're looking for a new OR used car. I've done both. I was looking for an inexpensive Miata on craigslist and had seen the one I eventually bought. My initial thought was that it was being sold by a fly-by-night used car dealer and it took me a few days to call about it. When I did call and asked for Gene, he told me that the car was at Northtowne Mazda. I have to say, I got a little excited after hearing that. I bought a new Mazda CX-7 at the end of May from them and had a very good experience. Jason was our salesman. There was absolutely no pressure to buy(extremely important to me). They gave us a very good price for our trade, we got 0% financing for 60 months, and a rebate on our new car. Northtowne Mazda should have mentioned they were selling the Miata; I would have been there a few days earlier. In my opinion, I don't believe that Northtowne Mazda would keep a bad car on their lot. Gene Barnett was the salesman I worked with on the Miata. It was probably one of the least expensive cars on their lot, but I was treated as if I were buying a new one. The car was being sold 'as-is'. I found a minor problem with one of the power windows and the dealer agreed to fix it. I had also noticed that the battery was a bit weak and did not ask them to replace it, nor did I expect them to for the price I was paying for the car. After the power window was fixed and I came to pick it up, Gene told me that they had installed a new battery, saying that 'We couldn't do that to you', of course meaning that the dealer wasn't going to send me down the road with a weak battery. On top of all this Gene followed me to a storage facility, where I'll be keeping the Miata, on his own time and gave me a ride back to the dealership. Doing business with Gene, Jason, and Northtowne Mazda has been a pleasure and truly a unique experience. In my 45 years of experience buying cars, I haven't come to expect this kind of treatment from a large dealership. They set the bar very high for other dealers to follow.

ruthdyer

29 de ago. de 2012

Gene Barnett was very helpful and courteous. He even took the time to set up the Navigation System and Sirius radio. He explained everything about the car in great detail. All in all, the most pleasant experience I've had when buying a car.

ryan.horton.7

17 de ago. de 2012

Gene was outstanding, answered all questions, no preasure; a joy to work with. The delivery was informative and he took his time to make sure I was comfortable with all car systems. He even picked up and returned my car to my work to complete we-owe. This really impressed my co-workers! Tim got me great interest rate! He also got terms exactly what I wanted, and gave me peace of mind with gap insurance and extended warranty.Tom was great in getting deal pushed through quickly and with a smile. He gave me top $ for my trade. I have been buying cars for over 14 years and no one is better than Tom Hinkin!

garyk705

14 de ago. de 2012

Gene made every effort to find a CX-5 with the trim level and options desired and have it ready for a trip to California. Great job Gene! Thank You

nedmey

31 de jul. de 2012

Several models in to stock to choose, extensive test drive, very respectful, easy negotiations, fast closing, delivery to my home, great knowledge of the vehicle, a very pleasant buying experience

kimmartin

17 de jul. de 2012

Gene is a great sales agent. This is our 3rd Mazda purchase from him and he always works to get us the best deal possible.

DTLEN2012

9 de jul. de 2012

Ray was very helpful during my car research on my most recent car purchase for a Mazda 3 and gave me useful insight on some of the makes and models that I have been considering for purchase (not all of them were Mazda).As an online representative Ray was easy to get hold of through email and responded promptly to any questions that I sent his way.Ray worked hard to provide me customer service and information to gain my business.The dealership exhibited an aggressive willingness to deal on price.I fully recommend Ray and the Northtowne Mazda dealership to anyone.

deniceb

9 de jul. de 2012

Friendly, professional, and knowledgeable staff. Jason Chandler was extremely helpful throughout the car buying process. If he didn't know the answer to a question, he found the answer quickly. I would definitely recommend Jason if you need help finding a new or used car.

stephburton7

2 de jul. de 2012

Northtowne Mazda was great to work with. Jason Chandler answered all of my questions and was a huge help during the sale process. Out of all of the Mazda dealerships I visited Northtowne was when I felt most comfortable and more informed, resulting in me purchasing from them! I highly recommend Northtowne Mazda!!

karendavis13

19 de jun. de 2012

We dealt with three Mazda dealerships in the region (Bommarito in St. Louis, Machens in Columbia, and Northtowne in KC)when purchasing our new CX-9. Warren Hutsler was friendly, straightforward, respectful and willing to answer any question we had. Over the phone, he gave us the best price quote on the vehicle we wanted. The other two dealerships could not come close to earning our business. We drove over two hours to purchase our car from Northtowne and we'd do it again! Thanks, Warren, for making the purchase of our new vehicle straightforward and enjoyable.

mazdamark

6 de jun. de 2012

I dealt with two Mazda dealerships while looking for a new Mazda CX5. I requested a price quote from both dealerships via email. Tom Hinken provided me with a price quote on the exact car I wanted within the space of several emails almost immediately, whereas the other dealership never gave me a price quote on the car I wanted after over 20 emails were exchanged over a 2 week time. When I came into the dealership, I met Ray Hartley who was straight forward and knowledgeable. I never felt like I was being scammed or having my intelligence insulted during our interaction, and I appreciate that.

bkratzer

4 de jun. de 2012

We had a fantastic experience in dealing with Northtowne Mazda. The negotiation was relatively painless, and Gene did a great job managing the aftermarket installation of the cruise control and sunroof. We would definitely recommend this dealership.

mbrocky

28 de may. de 2012

Easiest time I have ever had buying a car. I am very pleased and will recommend my family and friends to you. I am very pleased with my purchase.

mhughesnd

21 de may. de 2012

The sales staff and finance manager were courteous, professional, and thorough in helping me through the process of purchasing a new car. I would recommend this dealership to anyone looking for a pleasant buying experience.

Longboards816

28 de abr. de 2012

Buying my cars here 4 ten years,nortowne auto group are the best in the business they treat you like a family if you like hassle free and good environment to buy a car....

anbender84

10 de abr. de 2012

Shopping for a car, especially a used car, can be a very frustrating and stressful experience. Jason and Tim made my purchase of a used 2011 Mazda2 very easy. I felt like I got a great deal on a car that was used but like new. I really appreciate that they took the stress out of the situation and made it very easy. Jason was very knowledgeable about the car and the company and made sure we had all the information we needed to make an informed decision. It was also really great to know that they priced their used cars at below KBB pricing. This takes away the hassle of haggling on pricing. You already know you are getting a deal on a great car. Thank you so much for helping me get a car I know I'm going to enjoy for awhile. I very rarely say this about any company, but I would definitely recommend Northtowne Mazda to any friend or relative who was searching for a new car.

tgiordano

1 de abr. de 2012

Ray Roskob and the Northtowne Mazda team were very friendly and helpful. Ray made a point to tell us about a 2011 Mazda 2 that was priced very aggressively. It was Ray's suggestion of this car that convinced us to buy new rather than used.Tim McGeeney was very good as well. Very efficient and easy to work with.Thank you,Tony Giordano

absmommy08

29 de mar. de 2012

We originally went in to get our oil changed and tires rotated. We ended up talking with Jason Chandler who was able to put us into a 2012 Mazda 3 with lower payments then we were making on our current 2011 Mazda 3. We even updgraded in trim. Jason was very friendly and accomodating. He did an awesome job for making this happen for us. We'll definitely be back to this dealership and Jason for our next car as well as the service department who is always fast and friendly.

Holly and Joel

27 de mar. de 2012

We actually met Jason Chandler at the K.C. Auto Show and he was very informative. When I started contacting dealerships to get pricing on the CX-5, Jason was one of the first salespeople to get back to me. He contacted me by phone and after talking with him for a couple minutes, I said, "Hey, your voice sounds really familiar, were you working at the Auto Show?" Jason was very upfront and honest with us about the pricing on the CX-5, and there were no unexpected surprises. The other dealerships only had a couple CX-5's on the lot, but Northtowne had 6. The test drive was very casual and there was never any negative pressure from Jason. He respected our privacy when we wanted to discuss our purchasing decision and our down payment. I've been to dealerships in the past where salespeople didn't know much about the vehicle they were trying to sell, but Jason knew the CX-5 inside and out. Throughout the process he made sure that he clearly answered ALL of our questions (we tend to ask a lot of questions). Northtowne gave me a very reasonable offer on my trade-in, also. All in all, great job!

goldsgymgm

26 de mar. de 2012

I've know Siamack for a few years and he's a great guy and did a great job working with me. Satisfied Customer and would recommend to others!

rmickelboro

20 de mar. de 2012

The car buying experience at Northtowne Mazda was very different, it was truly hassle free. The salesman I dealt with was awesome,he went the extra mile in helping me and my family pick the perfect car for us.

JIMT595

20 de mar. de 2012

My first visit to this dealer. I found everyone friendly, professional and helpful.I would have no problem recommending this dealership. In addition to addressing my service problems, Warren Hutsler helped put me into a new car.

zoom1man

14 de mar. de 2012

we purchased a new colorado that just did not work for us.I had worked with Siamack in the past he did a great job and Tim in finance did a great job too.I will highly the dealership reccommend to family and friends and I wll be back.

Bobbie Butterworth

12 de mar. de 2012

This was truly the least painful car buying experience I have ever had. I called ahead and stated what type of vehicle I was interested in and they got me preapproved that same afternoon. All I had to do was show up and the dealer, select the color of vehicle I wanted and the transaction was completed within an hour. Warren the salesman carefully explained the vehicle and how everything worked. I was really impressed with both the sales person and the sales manager Kudos to both of them

TomRyczek

11 de mar. de 2012

Jason Chandler and the rest of the Northtowne Mazda staff were very friendly and accomodating to my schedule. I had confidence that the car I wanted was being held for me while I went through the financing and purchase process, even though I was moving slowly due to my schedule. Everybody moved quickly when I needed them to do so.

anitajoe

7 de mar. de 2012

Our family has purchased seven vehicles from Northtowne Mazda...and Ray Hartley has been our salesperson for every one of those purchases. A tremendously friendly and trustworthy guy, Ray knows all of us as friends, and I know that even my 20 year old son will be taken care of when he brings his Mazda 3 in for service. I can honestly say that I have NEVER had as good of a car buying experience in other dealerships like I have had with Ray. Go and see him....you'll see what I mean.

jjdisalvo

7 de mar. de 2012

My wife and I just purchased a Mazda CX7 from Northtowne Mazda. Ray Hartley was our sales representative and our experience with Ray was one of the most satisfying we have ever had the pleasure to enjoy in purchasing a vehicle. We appreciate the care and attention Ray gave to our every need and concern. Northtowne Mazda and especially Ray Hartley did everything to satisfy us and Ray did it all with a constant smile throughout the entire process. We will continue to be a customer for years to come and will be most happy to refer our family and friends to Ray and your company in the future. Again, we just want to let you know we greatly appreciate the effort of Northtowne Mazda and especially your sales representative Ray Hartley. Thank you.Regards,John and Carol DiSalvo

getfit

4 de mar. de 2012

From the minute you drive up on the lot, you get that feeling of great customer service. I bought my first 2011 Mazda3 there last July. I went to have my Mazda serviced on Friday and I talked with Jason Chandler about getting a sun roof put into my Mazda, he suggested I take a look at the new 2012 Mazda3.Jason made my experience with the new purchase very easy and helped make my visit there very enjoyable.Thanks so much Jason!Wanda Villines

RIL022412

28 de feb. de 2012

Jason was helpful, kind and respectful all the time, he answered my questions in a kindly manner, he understood that I didn't have to much time so he was efficient and went to the point. I visited other dealers and one of the reasons of my desicion was the Jason. Thank you Jason I love my car!

spklplty

28 de feb. de 2012

I had been looking for a car and found what I wanted online. Jason Chandler chatted with me online and let me know what inventory the dealership had. Went to the dealership the next day, found exactly what I wanted and Jason gave me a good deal on my trades. Great folks to work with!

dspark

27 de feb. de 2012

We have used Northtowne Mazda on three occasions, each time buying a new vehicle. Our Sales Rep on this visit was Jason Chandler, who was excellent to work with. He was very professional.

blestbyu

26 de feb. de 2012

Warren was very helpful and knowledgable about the products. He is a superb sales person that assists without being pushy. He also explained the details of the vehicle and took the time to show us how to operate the different mechanisms. He answered all of our questions and helped us feel comfortable with the vehicle before we left the dealership. This is our second experience with Warren and we will not use any other dealership or salesperson as long as he is around.

js4215

24 de feb. de 2012

We were in the market for a new car and wanted to look at several different makes. We stopped at Northtowne Mazda first because we have purchased several cars from them. We were delighted to meet Siamack Zahabi who helped us find just the right Mazda. There was no high pressure or disparaging of other cars when we mentioned we wanted to look around. After visiting other dealers we came back to NT Mazda and were so pleased with the entire process of buying our new car. Siamack is a true gentleman and did not try to "oversell" us on features we did not want. The entire process with Siamack and the finance manager as well as the general manager was pleasant from start to finish. We highly recommend this dealership and Siamack as the sales representative.

Happymac

22 de feb. de 2012

The process of buying a new car was fast and easy. They didn't try to "push" me in a different direction as another dealership did. I am extremely satisfied with my new car!

dever16196

6 de feb. de 2012

I had a car that needed serious car repair but dreaded the thought of dealing with a high-pressured salesman. I needed a car that was reliable and dependable. I contacted Jason Chandler and told him exactly what I wanted in a car. He handled the trade in, a new car purchase, introducing me to the Financial Manager, as well as introducing me to the Service person that I would be dealing with in the future. He has followed up on my satisfaction of my purchase. Jason put me in a Suzuki Kizashi and I absolutely love it. This was not a high-pressured sales and Jason was very knowledgeable in all aspects of the car. This was the easiest car purchase I have ever made and will continue to recommend Jason for anyone who does not want to deal with high pressured salesmen who don't have the time or knowledge and just want to sale a car~

JSCoffman

29 de ene. de 2012

You know those dealerships where within the first 2 minutes you know you don't want to buy a car from them and you don't trust the salesperson to have your best interests at heart? Well, this isn't that dealership. My experience at Northtowne was as good as I've ever had. Everyone was personable, friendly, and came across as wanting me to end up with the car that made the most sense for me. I never felt pushed towards a certain car but rather, that everyone wanted to help me get the information I needed so I would be able to know which model was right for me. In particular, my salesperson Jason Chandler, was outstanding in helpfulness and made the process of narrowing down my choice a pleasure rather than a chore. I did a lot of research of different vehicles and their values and I found at Northtowne they had priced the vehicles at very reasonable rates. I hate knowing that a dealership has added thousands of dollars to their sticker hoping a sucker will take it at that price, but knowing that if I want it at the price that it should go for I'll be spending several hours in negotiations. Didn't have to deal with that at Northtowne. Priced reasonably from the get-go. They won't be offended by a little negotiation but really, you won't need to do much to know you're getting a good car at a good price. Overall, my experience with Northtowne was outstanding. I talked with some other customers who were in getting regular service done to their vehicles they all said they loved their cars and they'd loved doing business with Northtowne. I'll be back! Thanks Jason, Tom, Tim, and Mark!

mahurin

25 de ene. de 2012

The high rating was due to the professionalism and knowledge of the product by your sales representative Jason Chandler. Althought I bought a 2012 VW he was able to sell in this lot providing the information needed along with the understanding of what I was looking for in a vehicle. There was no high pressure, he was patient while it took driving several cars before I made up my mind. I purchased a 2012 Passat diesel which I love. Northtowne was out of the car I was wanting and although I was told it would take at least 2 to 3 months to receive, it was delivered within 4 weeks. This is my 3rd VW but I can honestly say the treatment I received at Northtowne was exceptional and I would not hesitate to recommend Northtowne.

vpitman

21 de ene. de 2012

If you are looking to buy a car, go see Jason Chandler. He was by far the best saleman I have ever dealt with. He was so nice, listened to everything I said I wanted in a car. Before long, he had some vehicles for me to look at. Although I bought a Hyundai, he was able to still help me thru everything. He is definately someone you want to deal with if you are looking for a Mazda, Hyundai, Suzuki etc.

Dawn Cox

8 de ene. de 2012

Wonderful and relaxing experience with providing a lot of options to fullfil our needs. We bought our first Mazda in 2009 from this dealership and returned for that reason they go the extra mile to assist you without added pressure to get the sale completed. No hassles just straight forward and good business management.

SheaKC

7 de ene. de 2012

I was in a tight spot financially with my previous Mazda and I made the decision to look around to possibly trade in my old Mazda for a new one. Being a Mazda owner for 5 years now, I have been to many other Mazda dealerships in KC. But the staff at Northtowne Mazda has no other comparison. Absolutely the most knowledgeable, friendly, helpful and HONEST staff that you could ever hope for. Gene was able to help me find a car that would fit my needs and Tom took care of meeting my budget needs while purchasing the car. We were able to work out a deal to pay off my old Mazda and get me into a new Mazda with the payments that met my criteria. In the end, I went to this dealership to buy a car and I left this dealership having made new friends and buying a new car. I would recommend this Mazda dealership to anyone, regardless of where you may live. The journey is worth the service that you will be provided.I would like to thank Tom and Gene both for providing outstanding service to a customer in a tight situation. I couldn't be more pleased with this transaction and the service that I received.

javierhernandez

3 de ene. de 2012

Jason Chandler is the employee who I dealt, and is the most friedly, outgoing salesperson I ever met, he listen what I needed and my butdget and he helped me until I was satisfied with the deal. I was so satisfied the way he treated me I went back a year later and bought another car. So if you stoped at northtowne mazda make sure to ask for jason, he is going to take care of you..thanks jasonjavier hernandez

ksctmcnair

31 de dic. de 2011

Jason was great to work with. He treated me fair and did everything possible to make me happy. I never felt pressured and I always felt comfortable during the process. This is the 5th new car I have bought and this was by far the best experience I have ever had. I highly recommend Jason. Tim (Finance Manager) was great also and I look forward to using the service department as well. I think this Mazda dealership is way ahead in customer servive from others that I have experienced.

luvmazdacx7

30 de dic. de 2011

In August of 2011, my wife and I were facing replacing the entire fuel line of one of our cars. The cost of this replacement would easily reach $1,000.00 or more. We agreed that buying a new car was our best choice. We went to various dealers, Toyota, Nissan, and Honda. Nothing grabbed our attention so we heard about Northtowne Mazda. Jason, Tom, and the guys were extremely courteous, kind, and patient. This was not something that we were planning to rush into and just buy the first vehicle that looked and drove fine. We test drove the CX-7 and loved it! The 0% financing, no down payment for 90 days, and dollar incentives were too good to pass up; however, it was the staff at Northtowne that made the difference. They treated us with respect and that is what we were not getting at the other dealerships. Even today, they still treat us as if we are customers. I can promise you the next time we are looking for a car, whether it be new or used, Northtowne Mazda will be our destination.

betsyharper

21 de dic. de 2011

This was the best car purchasing experience I've ever had. Tom Hinken, Sales Manager, was extremely knowledgeable of financing options (lease vs. purchase) and how they applied to my financial situation. This was my first car lease and I'm so glad Tom explained both options well enough that I was able to determine that leasing is the best option for me. He was also very knowledgeable about Mazda products which, again, helped me determine which vehicle was best suited for my needs in a vehicle. Tom was very friendly, helpful, patient and I felt he really cared about helping me find the best vehicle and finance option for me. I trust Tom and his advice. I will never go to another dealership or salesman. I will only work with Tom in the future and I highly recommend him to friends and family members.