Joseph

15 de mar. de 2016

Very friendly first car buying experience. I didn't feel pressured to do anything I didn't want to do. (Need at least twenty words)

Ronald

8 de mar. de 2016

The salesman that waited on us, Sal DiPasquale, was excellent. He was extremely helpful, knowledgeable and could not have been nicer. He narrowed down the cars we were interested in and showed us exactly what we wanted. He answered every question we asked in a polite and professional way.Also, the Finance guy, Ed Woodring, was wonderful. He sat us down and explained, in layman's terms, everything about the sale and went over every item in detail. He even got us a print-out of the service record associated with the vehicle. This was by far the best experience I have ever had purchasing a vehicle and would not hesitate to recommend this dealership to all my friends and family. I will definitely return here to purchase my next vehicle.

Sandra

7 de mar. de 2016

Communication and Customer Service was great! Everyone was nice and professional. Kept in contact with me during entire process. Thank you.

Bruce

18 de feb. de 2016

I was able to get a loaner car while mine was in service. They called me when my car was ready.

Paul

16 de feb. de 2016

Prompt and courteous. Due to weather we asked if our appontment could be moved up almost two hours and our request was accommodated. Also liked receiving email reminder of appointment time.

Elizabeth

15 de feb. de 2016

Appointments are easy to schedule and once you've arrived service is quick. Customer service representative keep you updated if The service tech feels other services are needed. The waiting area is comfortable.

James

12 de feb. de 2016

Salesman was knowledgeable and helpful but never pushy. He invited me back in to explain how to operate a lot of the technology.

Yasmin

2 de feb. de 2016

Sales personnel are very customer oriented. Financial Manager is also customer service oriented. In general all of the personnel in this dealer is very kind.

John

1 de feb. de 2016

My advisor, Melissa was very friendly. She set my expectations for service time at 1 hour but I feel that's a bit much for an oil change and tire rotation.

Bethany

29 de ene. de 2016

We had a very limited window of time to test drive and buy our car. Everyone was extremely nice and efficient.

Jose

29 de ene. de 2016

Service advisors are great. Both advisors are knowledgeable and helpful. I received a call prior to work being performed. Thanks

Angela

22 de ene. de 2016

My salesman Mike Johnson was very informative and answered any and all questions and/or concerns. Purchasing a car can be a stressful experience, but both he and finance (Sam) made the experience painless.

Armonde

22 de ene. de 2016

The salesperson was very helpful and I did not feel pressured to make a decision I had time to compare shop and then make a decision

Amanda

15 de ene. de 2016

Our salesman was awesome. Easy to work with, a lot of knowledge and not too pushy. Would definitely come back and recommend others to buy their vehicle here

Alan

11 de ene. de 2016

Service completed on time and a repair situation was identified. A radiator hose was beginning to leak and was a potential problem that I would not have seen. Thank you for going the extra mile.

Alfred

10 de ene. de 2016

Prompt, efficient service and has been for the past thirty years. Great people to do business with. I can highly recommend Nucar Mazda.

Robert

9 de ene. de 2016

Great service, quick, thorough, courteous. We will definitely take our car there for every service and repair. Facility is very clean and staff keeps you updated on service time.

Ronda

8 de ene. de 2016

Carolyn Seifert was the reason I purchased the car. She answered all my questions and was very patient with me.

Dawn

4 de ene. de 2016

It was a hassle free experience. Spoke to the manager over the phone for a price. When we arrived the price that was quoted over the phone was the price we were charged.

Richard

4 de ene. de 2016

My sales consultant, Sal DiPasquale, was great--he went above and beyond during the process; that's rare, and I appreciated it.

James

31 de dic. de 2015

The service was courteous, friendly, and efficient. The restrooms are clean. The chairs in the waiting area are quite comfortable.

Beth

18 de dic. de 2015

I feel comfortable taking the car into Nucar for repair. They make sure I'm taken care of and the problem is resolved with my car.

Joseph

16 de dic. de 2015

Had a Great experience. The people there are great very helpful, Had my car to me when they said they would.

Marie

11 de dic. de 2015

Quality of the work done, timeliness, courtesy, specific information about work needed at next visit (including projected cost). Service at NuCar Mazda is always excellent.

Matthew

10 de dic. de 2015

Everyone is very helpful and pleasant. I received an amazing deal with my 2015 Mazda and absolutely adore driving my car. It's a wonderful car.

Karen

30 de nov. de 2015

The manager was awesome and so was Q! They took care of me in less than 2 hours. Definately would highly recommend

Steven

28 de nov. de 2015

Polite and knowledgeable sales team. Very good buying experience. Was able to offer a deal that fit my families budget. Overall, very good experience.

Sandra

22 de nov. de 2015

Mike Johnson was a wonderful salesman. Financial guys were very good explaining things to me and my husband. Thank you for an awesome experience. Very professional, knowledgable and no hassles!

Joseph

4 de nov. de 2015

Quick service, and I want to thank them for washing my car, awesome place! Great to do business with them!

Lauren

3 de nov. de 2015

No high pressure. Michael was very helpful, but did not push. The process was efficient and complete. I was overall very pleased with the experience.

Joshua

1 de nov. de 2015

The service writers are very personal and it's always a great experience every time I go on. I especially liked that my car was sent through the car wash before it was given back to me. It's the little things that means the most.

Emanuel

21 de oct. de 2015

The service manager was outstanding and courteous and took the time to listen he looked for every avenue of course savings to assist me with my repair. Unlike the Mazda of corporation who has display day hard and heart and gave no assistance Mazda corporation does not live up to their standards of a Zoom Zoom experience and I hope this information is circulated to them so they can make changes at the top

Gina

13 de oct. de 2015

Everyone is very nice. The communication is most important and that was outstanding. I typically deal with Brian in service and he is always helpful. I actually prefer to talk to him as I feel like I am getting the best service with him.

Denise

2 de oct. de 2015

The salesman was very helpful and attentive. I was able to make up my own mind. He was not pushy and did not use stall tactics. He just help me finalize my decision.

Candice

24 de sep. de 2015

Sales woman Carolyn was not pushy but present, knowledgeable and relatable. Willing to help me get a good deal on a new car.

Tommie

20 de sep. de 2015

Friendly staff fair pricing. No pressure sales staff. Great selection of vehicles. Iwould recommend this dealership to any looking for a new Mazda.

Daniel

15 de sep. de 2015

We were treated with respect and courtesy. The product and overall deal was consistent with what had been discussed on the telephone. Staff was friendly and willing to answer all questions and explain the product and services offered.

Daniel

14 de sep. de 2015

Appointment made online was quick and simple. Service was completed as promised with no issues and in a timely manner.

Roberta

10 de sep. de 2015

Trusted us to test drive the car on our own. Jay was honest, direct, informative without being pushy. Rest of staff was friendly and courteous. We believe we received a fair deal.

Kenneth

6 de sep. de 2015

Very friendly and helpful service staff. The service man noticed I had hit a curb and suggested a service that could fix this as if it didn't happen. Although I declined at that time, he did what he could to help hide the blemish on the wheel.

Andrew

4 de sep. de 2015

The service was quick and efficient. You washed my car and I didn't know you were going to. That was a very nice surprise. Thank you. However, the software update made changes to the car the were not so good.

Gary

2 de sep. de 2015

Very knowledgeable and friendly. Great vehicles. Always bought Chevys but decided to try a Mazda. Had great reviews from customers and sales people. Great gas mileage.

Mark

31 de ago. de 2015

The entire staff was patient with me and did an amazing job helping me get into a vehicle despite my situation...Thanks John, Ed and Ray!

Thomas

31 de ago. de 2015

They identified a problem I did not know I had. Will be returning soon to correct it. Thank you very much

Marie

30 de ago. de 2015

As always, the staff were helpful and pleasant, and the work on the car was done well and in a timely fashion. I was also given information needed for my next visit. Additionaly, the complementary car wash was a lovely treat. My experience at New Castle's NuCar Mazda is always excellent.

Catherine

23 de ago. de 2015

On time service and knowledgeable staff. Always willing to assist in all issues. We use this service area for all our Mazda needs.

Dolly

21 de ago. de 2015

Dan was very polite showed me everything I needed to know about the new car that I bought the Mazda 6 with out him showing me I would have been total Losti've told a couple of people that I know if they go there to ask for Dan Stanitski Dave Ramirez

Irv

20 de ago. de 2015

Not having purchased my new vehicle from Nucar, because of its physical location in proximity to me, I chose their service center. I initiated an appointment via their online access. As a 'first time' customer, I opted for the 'complimentary' special which I later found out was offered in error as I had not purchased my vehicle from them. In light of that, the service representative offered a coupon which was perhaps not the best, but it was at least an attempt to assuage the disappointment. I attributed it all to a reasonable mistake and chose not to pursue the matter beyond their explanation. However during checkout, the service manager offered to honor the complimentary deal although it was erroneously presented on the web site. This represented the utmost in integrity and good character! Frankly, one simply does not see this much any more. Despite having to eat the cost, they honored their word. Their waiting area was very clean and the show room was impressive. As far as I am concerned, for what it's worth Nucar will have my business going forward.

Mark

12 de ago. de 2015

Mr Gordon was very helpful and very nice. It was a painless buying experience which i have never had buying a car!

Alfred

30 de jul. de 2015

Outstanding sales and service! John Stidham and his staff are super. John recommended an upgraded tire at the same price as originally quoted which was better rated.

Carol

25 de jul. de 2015

Everyone was helpful and not overbearing. I would not hesitate to return to Nucar Mazda in the future. As a first time experience I would rate it as excellent.

Alisha

23 de jul. de 2015

Every person i spoke with was very helpful and friendly. i apprectiate the genuine customer service, and kind individuals. thank you

Karla

22 de jul. de 2015

Steve, Carolyn and Sam made purchasing my new Mazda completely painless. Carolyn helped me find exactly (and I mean exactly) the car I wanted. Steve and Sam came up with financing that was not only in a comfortable monthly payment for me, but included everything I wanted to add to the vehicle (auto start, extended warranty and tire protection as well as ResistAll Protection for the pain and upholstery. In other words, they did an amazing job putting me in the perfect car at the perfect price. I would definitely buy another vehicle from them (although I hope to hang onto this one for a while). Thanks Steve, Carolyn and Sam. You are the best!!!

Susan

4 de jul. de 2015

I have been a client for over 20 years and have received exemplary service from Nucar. I have a great deal of faith in the service personnel that have worked on both of my Mazda's.I feel that they are honest and provide good work. I appreciate their hard work.

Donna

1 de jul. de 2015

I did not feel rushed or pressured. I even appreciated thatour sales person gave my husband and I some private time to talk the sale over. It was such a positive experience two days later we bought another car there.

Gary

30 de jun. de 2015

Professional, personal, and I got what I wanted. Dan Stanitski was a great help. He did his job very well.

James

30 de jun. de 2015

Made all of the issues clear.Dropped me off at home and picked me up the next day due to part needing to be ordered.

Kirsten

25 de jun. de 2015

Most times the car negotiating process can be long and exhausting. This place was very understanding of our needs while they still worked to get the numbers they wanted. Very nice and understanding group. Best price for fully loaded vehicle. By far the best experience I have had purchasing a car while my parents, who were with me, said the same.

Girish

14 de jun. de 2015

The representative who helped went out of his way to fix a dent in a very cost effective manner.Great Dealer. Great Customer Service.

Alex

11 de jun. de 2015

I was in and out as quick as possible and informed on what was going on through the entire process. They act as if it is their own car they are buying or working on.

David

10 de jun. de 2015

I contacted several Mazda dealers via their internet sites. Nucar (David Carsch) is the only one that understood how a potential customer should be treated and communicated with. Dan Stanitski did a fine job with the in-person test drive/sales agreement and was a gentleman about my special requests and follow up e-mails.

Shawn

9 de jun. de 2015

Easy and painless process along with a great deal and salesman. No pressure to add things that are not needed.

Brian

9 de jun. de 2015

Sal was a very nice sale guy, never pushy, found me exactly what I wanted in a car, even with my financing issues we managed to work out a deal. Awesome car awesome experience! Plan on bringing my daughter out to purchase her first vehicle.

Robert

7 de jun. de 2015

My saleswoman Carolin was awesome and veryRespective. She had an answer to all my questions. Also Sam and Steve were very awesome.

Gregory

4 de jun. de 2015

Dan is a very upbeat great guy. He listened to what we wanted and delivered. Never once had any pressure like you can get elsewhere. This is our second Mazda we have bought from Dan and we have found our salesman for life.

Deyonna

29 de may. de 2015

Eric at the counter was so helpful and friendly. He recommend I make an appointment and get the car looked at. I'm so thankful I listened. John the mechanic went over everything and help me with any questions I had. My car runs like brand new.

Darrin

26 de may. de 2015

We were on our way down to the outer banks and our check engine light came on. Given we had 6 more hours to drive, luckily we were close to Nucar and stopped by their service team. Brian was extremely friendly and knowledgable. He took us in right away and explained the problem clearly and honestly. Really, a great team. And we were back on the road in no time. The repair took 45 minutes. Thank you Brian!

Nantha

15 de may. de 2015

My car has a mystery problem. - dying batteries. Brian and the others have worked very hard to find the problem. They check everything and come up with solutions. Also never making me feel stupid.

Angela

13 de may. de 2015

the employees are friendly and pleasant and they keep their word. the dealership is clean and they are willing to help you,

Jennifer

9 de may. de 2015

I've been a customer for 12 years now, and I've been very satisfied with the level of competency and integrity, especially that of John S. Thank you for the free wi-fi in the waiting area, which allows me to work while I wait.

Emily

30 de abr. de 2015

I was not pushed to purchase a car by my salesman. He also gave me a different option than what I came in for which opened my eyes to leasing a car.

Lisa

28 de abr. de 2015

John our salesperson was very patient and helpful to find the best fit for me. The whole team sales finance and service all were on the same page and seemed in sync! We had no surprises. All in all a very good experience which reinforces good word of mouth and recommendations!

Jo Lynn

28 de abr. de 2015

Salesmen were knowledgeable and friendly. There was no aggressive pitch which is great. We did not have to sit forever.

Vineeth

28 de abr. de 2015

I felt very welcomed and I was treated with respect. John Evans abd Dave (The Manager) were very helpful and informative. They have answered all my questions.

Patty

26 de abr. de 2015

The staff is so friendly. Bryan is amazing. He took care of all of my needs. The service tech were exceptional. Great experience!!!

Beckey

16 de abr. de 2015

Quick and polite service.They always take the time to explain the work to be done and never do anything without discussing it first.

Charven

13 de abr. de 2015

The no pressure salesmen ship. (ANDY SNYDER) & (ED WOODRING) was great. The step by step process, really try to get the customer what they want. knowledge and knowing about what kind of car you are trying to sell the customer, in addition to having car reports, them being clean. on and on the transition was awesome for me. I have a Mazda 6, never was a car person always an SUV. But thanks to Andy, I have to say so far I am truly happy.

Heather

10 de abr. de 2015

This is our family's third car purchase from NuCar Mazda, and we will be sure to return! NuCar staff is very friendly, personable, and hospitable--it doesn't feel like your "typical" high-pressure car dealership. Sales person, Carolyn, and financial manager, Sam, both went above and beyond to make our car purchase experience as smooth as possible, and worked very hard to provide us with the best possible deal. Prices are fair, and they offered a good quote on our car for trade-in. Our family truly feels like NuCar Mazda was working with us and not against us like some car dealerships. Carolyn especially was very patient with us during the decision-making process, and helped our family discover a car (Mazda CX-9) that we likely would not have explored had she not advised us of it and all of its offerings. Carolyn was so invested in our experience that she even played with our 1-year-old son while we signed paperwork so that we could better concentrate on our needed tasks. Each staff member, throughout the process, was very kind and professional and helped explain all of the fine details with great clarity! It definitely was a positive and memorable experience for our family, and we will surely come back to NuCar for future car purchases.

Jean

2 de abr. de 2015

Bob Saunders and David Gersh have been very customer oriented. Bob even helped me out for the insurance since I am French and came to the US a couple of months ago. A gentleman helped me out to speed up the paper work, while the reponsible person was busy with other customers, with very friendly support.It has been a real pleasure to buy a car from NUCAR.

MarkfromVA

24 de mar. de 2015

In the end I was very disappointed with my experience at this dealership. I was working with someone online who turned out to be the sales manger who was very helpful but when i got to the dealership he dumped me (I use that phrase because thats how I felt) on a really lazy salesman who didn't know anything about the vehical I was buying. I was also very disappointed in how filthy the truck was when it was delivered to me. It was raining the day I bought the truck but that doesn't excuse how dirty the windows were on the inside. All in all a very disapointing experience. I wouldn't buy from this dealership again.

Francis

21 de mar. de 2015

we brought it in for a headlight and oil change . They found a problem with a "check engine " and also a defect in the timing chain.---good pm----we do not want a failure

Lisa

7 de mar. de 2015

I lived how they worked with me to give me the car I wanted in the price range I wanted.

Robert

5 de mar. de 2015

We didn't have much help even though we had appointment at the Chevy part, but when we walked over to Mazda building we were greeted outside by a salesperson and he helped us all the way through the process. We are very happy with our new car!

Tiara

5 de mar. de 2015

My experience at Nucar Mazda was great. The dealer I worked with showed me that Mazda really values their loyal customers and he wasn't too pushy.

Alfred

4 de mar. de 2015

I liked Andy the salesman, also Dave and Steve the sales managers. I really liked the fact that Dave did not price into the car the cost of some of the minor options that were on the car. I really would never have chosen these options and Dave made sure I didn't have to pay for them, Thanks Dave!!

Joan

3 de mar. de 2015

All the people were helpful and friendly. No one was pushy. It was a good experience and I would recommend to others.

Michael

2 de mar. de 2015

Carolyn was down to earth and honest, felt like I wasn't about to be taken advantage of for a change.

Margaret

24 de feb. de 2015

Thorough service guided by John Stidham. He is always courteous and knows me enough to greet me each time to I visit.

Ann

22 de feb. de 2015

Scheduling online was great, the woman at the desk was fantastic, and the work was completed well and in time.

Denise

21 de feb. de 2015

I feel Nucar Mazda has the best service department! John Stidham and the mechanics do a fantastic job from greeting you upon entering and working to make sure your Mazda is at its best. I have a Mazd dealership 10 minutes from my home and I travel 40 minutes to Nucar Mazda in Deleware because of this service group. I purchased my Tribute and them my CX5 there and I wouldn't go anywhere else.Thank you,Denise Carpenter

Randy

13 de feb. de 2015

You're honest and straight to the point, regardless if it's good or bad news, which is far better than what I deal with at a shop for my wife's van (they are not Mazda, so all good :) ). The vehicle you service for me is 10+ years and approaching 180k miles, yet your shop does a great job keeping it a safe option for my family and road-ready. You have helped me balance the decision on whether or not a trending-maintenance issue is necessary or more of a 'want' and in a lot of cases, it ended up being a 'want' and we passed on your advice at the time and all ended well, let alone, it allowed me to put money away on a monthly basis to be prepared as it approached more of a 'need'. The other place we used to deal with (my wife's van) would tell us how urgent and dangerous it would be to put it off. Stuff like this is what stands you far above others. You help me understand the reality of it, even when that means the maintenance is put off for months or even a year or two!I usually don't go out of my way to recommend a dealer-shop, based on my past experiences, particularly with the one we have dealt with for my wife's van, but NuCar Mazda (New Castle, DE) has definitely changed my opinion about that. I absolutely will recommend you to others, without a doubt and very easily so!

Krystal

12 de feb. de 2015

Everyone was so nice. And our sales man Andy Snyder was willing to help with everything. This was such a hard decision for me...but he helped me feel at ease. And I got the car of my dreams. N i will be forever greatful for that.

Elizabeth

12 de feb. de 2015

John knows the history of my car and helps me with decisions on repairs. I really appreciate his honesty. That is rare in the car business.

Jeffery

11 de feb. de 2015

My wife and I were greeted by our sales rep. (Bob Saunders) and literally within a few minutes we were test driving the car. After our test drive he was attentive to answer any questions without being pushy in any way. He's a real nice guy and realized that we were experienced car buyers. He made a pleasant time out of the "car buying experience" which I usually liken to dental surgery. Everyone else we met with to finalize the purchase were also nice to deal with. ( I believe the finance guys name was Dave). Overall a great and authentic experience without it feeling pretentious in any way.

Nantha

8 de feb. de 2015

They take the time to answer and show me questions I have about my fun car and not make me feel stupid. I been going here through a lot of cars that they call me by name.

John

30 de ene. de 2015

The salesman Ken Chin was very courteous, knowledgable and respectful. He dealt with us in a very straight-forward and professional manner.

Kian

28 de ene. de 2015

I loved how smooth the entire process was for me. I applied online and I was very concerned about my ability to purchase because of my credit. But I was able to get the car I wanted with a great interest rate, monthly payment and no money down. And when I came into the dealership, the process of completing the paperwork was so easy. And there were NO changes to what I was told over the phone. The staff was very understanding and friendly. Thank you Ed, Sal, Steve and Ray!!

Marie

25 de ene. de 2015

As always, the work at NuCar was completed well and in a timely fashion. The staff is always friendly and, importantly, are clearly informative. I am pleased that there is regular full vehicle inspection. The complimentary car wash this time was a real treat.

Patricia

25 de ene. de 2015

Not a lot of pressure. Felt honest. No sheisters. Great value. Carolyn was great and really felt like she was working for US! Steve, Adam and Dave were great as well! The truth is they try to make it work for everyone. They made some money and saved us money. I was very American loyal but we couldn't be more happy with our new cars and our experience at Nucar Mazda!

Stanley

20 de ene. de 2015

Dave Carsh and Dan Stanitski was very pleasant and professional when we explained our requirements. Dan explained and demonstrated the technology package on our test drive. We have purchased many cars from Nucar and never looked forward to all the paperwork with the business manager but Sammy O. was quick, efficient and very upbeat. We enjoyed doing business with Nucar. Now we are just waiting for the diesel powered version of the Mazda 6.

Joshua

19 de ene. de 2015

Mr. Lee Nourie, as always, was extremely helpful. Lee has sold my family many cars and has become nothing shy of a family friend. I really appreciate his service.

Cynthia

18 de ene. de 2015

Personal attention, professionalism, timingI love the way your always informed about the status of the work being done on my car. Love the chairs in the waiting area :-)

Charmaine

10 de ene. de 2015

They actually started working on my car and finished before they were scheduled to. They also ran my car through the car wash to remove snow and ice so I could drive it home.

Simon John

2 de ene. de 2015

Buying a car was painless, it was fast and the negotiation was quick and easy, there was hardly any running back and forth. The manager came out and talked directly to us, instead of going through the sales person.

Kenneth

31 de dic. de 2014

Everyone I have come in contact with at Nucar Mazda have been friendly and professional. Even if you should ask a question that might not be the brightest, they never made you feel like it wasn't.

BUSINESS OWNER

29 de dic. de 2014

FIRST EXPERIENCE WITH THE BODY SHOP THEY ESTIMATED MY VEHICLE AND THEN PERFORMED REPAIRS I DIDN'T AUTHORIZE. AFTER A VERY UNCOMFORTABLE NEGOTIATION I PAID FOR REPAIRS AND DROVE AWAY. I GAVE THEM A SECOND CHANCE WITH ONE OF MY BUSINESS VEHICLES. AFTER IT SAT THERE FOR ALMOST A MONTH, UNTOUCHED, WHEN I WAS ORIGINALLY TOLD IT WOULD TAKE 3-4 WEEKS FOR COMPLETION. I PICKED IT UP AND NOW THEY ARE TRYING TO GET PAID FOR A TOW JOB THAT WAS COMPLETELY UNNECESSARY BUT THEY INSISTED ON. THESE PEOPLE HAVE NO IDEA WHAT CUSTOMER SERVICE IS. DON'T DO IT.

Marion

26 de dic. de 2014

John Stidham is the best! He is always so pleasant and keeps me very well informed when my car is being serviced and what I may need in the future.

Amy

22 de dic. de 2014

I like how personable Lee was and he was not pushy nor did he took away my car key as a strategy to prevent potential customer from leaving (not naming a competitor). Working with Lee made me feel respected as a customer and he always have the answers to my questions and if he doesn't he'll go find it for me.

Kennard

13 de dic. de 2014

Andy Snyder and David Carsch of NUCAR Mazda worked very hard to help me purchase the exact vehicle my wife wanted. The red Mazda Miata GT was a surprise holiday gift. The red bow was awesome.

Robert L

11 de dic. de 2014

Working with Dan and Dave was truly a pleasure. They are no nonesense, engaging and professional, and made the car buying easy. I will recommend them to anybody who wants a Mazada product at a great price and a seamless buying experence.

Melissa

8 de dic. de 2014

The entire staff is constantly engaged in providing a good experience and maintaining a positive relationship with the client base.

William

1 de nov. de 2014

service completed in reasonable time. service advisor very courteous and helped us undersstand how to operate rear haych door remotely. My wife were were having trouble opening rear hatch remotely.

Leon

1 de nov. de 2014

replaced armrest that had a small cut in a corner that had no foam over a sharp edge inside , covered it under warranty.

Mark

31 de oct. de 2014

I liked using the late night drop off box, I liked receiving the call that my car was ready and the fact that the Service Manager went over everything that was done to the car, on the phone with me; I liked that my first service appointment was Free! I received excellent service and everyone was pleasant and professional.

Beckey

26 de oct. de 2014

No pressure. Friendly. Everyone I worked with was very nice.Andy and Steve were great. Sam also did a nice job.

Rich

20 de oct. de 2014

People were friendly. They gave me the lowest delivered price for the new car I was investigating.

Marc

20 de oct. de 2014

I am so very happy with the service I get there. What ever is wrong with my car I know it will be fix right. I would like to give a big thanks to John and Brain supper Job.

Needed a Suburban

20 de oct. de 2014

My wife and I came in to look at a Suburban this Saturday. We have been to many dealerships before but the service here was excellent!! Our salesman David Heit is a real down to earth, sincere, professional, person. Superb treatment all the way. And Ray the used car sales manager made our experience at NuCar one to refer to as many people I can. Whenever we purchase another vehicle we will definitely return to NuCar. Thanks for treating my wife and I like real people and going above and beyond to make our purchase great. The Byrd Family.

Dustin

14 de oct. de 2014

Buying my new Mazda 3 was quick and painless. Everyone was nice and worked to get me the best deal possible.

Courtney

9 de oct. de 2014

The people were honest and that stood out. The sales person and manager helped me out a great deal through this stressful time, and I am grateful!

Jane

3 de oct. de 2014

This was the most pleasurable car buing experience I have ever had. I was a person that bought a car every 3 to 5 years and it was always very painful. From the moment I test drive the car to the moment I drove away in my RED Mazda 3 six speed I was very impressed with the sale staff (Bob abd his son Steve)as well as the finance manager (Sam). I have told all of my friends that NuCar is the place to shop. They were all GREAT!!!!!

Ms. Stewart

29 de sep. de 2014

I have been a customer for 15 yrs. I love taking my car in for service. The staff are very courteous, professional and personable. Little things like the window sticker reminder is a big deal to me. Thanks Nucar!

Alfred

1 de sep. de 2014

I have been a customer for about 30 years and the service keeps my Mazdas humming. Great technicians that treat the customer as if they were family.

Melissa

24 de ago. de 2014

The friendliness of all the staff. As I was waiting for service to be completed, each staff member that passed by acknowledged me and said hello and asked if I needed anything. In this age of impersonal service, this was refreshing and welcome!

Gregory

19 de ago. de 2014

I believe we bought a good product at a good price. Everyone we spoke with was profressional. I would describe the staff as kind and helpful. Good Experience

James

9 de ago. de 2014

Your service writers are excellent. They listened carefully to my concerns and they really made me feel like they were looking out for my best interest. They explained what maintenance services I needed to keep my 2000 Miata in the best possible condition. I'm also impressed by your mechanical staff ... they evaluated my vehicle and gave me guidance on what work was required and what services were not necessary at this time. I trust your entire auto services team. I will purchase my next new Mazda within the next 12 months ... I intend to purchase it at Nucar Mazda because of the excellent maintenance services I received at your dealership.

Joshua

7 de ago. de 2014

As always, the service writers were extremely friendly and happy to assist me. I was given no problems about "not having" an appointment. Although I attempted to Schedule my Appointment Online I Was Assisted On How To Better Schedule Next Time. They were very quick at getting the service done, and even apologized for it taking longer than they expected.

Kevin

4 de ago. de 2014

The sales person Andy was friendly, was able to answer ever question I asked him. Know for the manager Ray he was up front from the door gave me the best deal he could offer at the time for my sixteen year old .

Matthew

29 de jul. de 2014

David Heit took the time to meet and explain everything to me. Great guy who worked very hard for the sale. David is outstanding and I would highly recommend him to anyone interested in purchasing a new car.

Dennis

28 de jul. de 2014

Brought my 2007 HHR in for an new ignition switch as per recall. I was told that GM was providing a loaner car but I was not offered one.

Lawrence

26 de jul. de 2014

My salesman was great. So was the sales management team. I had such a great experience I got my wife a new suv. Thanks, Dennis, Karen, and Chuck!

Robert

25 de jul. de 2014

Wade Orth is my service advisor. I truly appreciated the fact that he had called me to let me know that the part that was initially ordered for my car was defective and that the dealership was making good on their commitment to excellence and that a new part had been ordered, at no charge to me, and put onto my car. My son drives the car and as a parent, this type of commitment to excellence is EXTREMELY appreciated. Thank You NuCar

Barbara

25 de jul. de 2014

I have bought many cars but Felicia was outstanding sales person...never has anyone took the time to sit in the car with us and go over everything .....I would recommended her to all my friends..Thank you for having her on staff

Carl

24 de jul. de 2014

I have been dealing with Nucar since 1986. I have never had a bad experience with any employees what so ever. I have purchased a number of vehicles from you, some of them I purchased without even seeing them. That is how much trust I have in Nucar. Sky (my service rep), all the pro shop, Dan (my salesman), and light duty truck repair are just a few of your divisions that always give me 100% service. I look forward to future business with you.Best regards,Carl Boney

Gary

24 de jul. de 2014

had a last minute service issue ( check engine light ) .they were able to take care of the issue that day and took care of some other repairs as well ,

JRafine

24 de jul. de 2014

This is our second purchase from Nucar. The facilities are always clean and the staff is pleasant. and knowledgeable.

James

24 de jul. de 2014

We recently traded in our Camaro for a newer vehicle. Cameron was very polite and helpful through the entire process.

Jerry

23 de jul. de 2014

We came in after looking at NuCar online, had a vehicle in mind... Salesman was exceptionally helpful. We walked out a couple hours later with our new truck!

George

13 de jul. de 2014

After visiting other Chevy dealerships in my home state of NJ, and not being satisfied with their service I chose to drive to Deleware and was happy that I was able to get my truck at Nu Car

Lyn

11 de jul. de 2014

Felicia Gonzalez-Benson sold me the car and that is thereason I came back and bought it for she explained it to me and make me feel very comfortable asking questions.

Richard

11 de jul. de 2014

Still hands down some of the most honest/straightforward service staff I've dealt with. They never try to sell you something your car doesn't need. As a result, I trust their judgement when they do recommend a repair on my Mazda.

Frances

8 de jul. de 2014

The Service Consultant was quite courteous & the work done on my car was excellent. The waiting area is also very comfortable with a pleasant atmosphere.

Donald

8 de jul. de 2014

Our salesman, Chuck, did a terrific job. He was courteous, friendly, helpful and very pleasant!!!!! went out of his way to find whe car we would be happy with. We give him an outstanding Excellent!!!

Marie

3 de jul. de 2014

Work on my vehicle has always been done well. The staff is consistently pleasant, helpful, and professional. I particularly appreciate that they always confer with me about any work that needs to be done and its cost before going ahead with it.

John

2 de jul. de 2014

never thought much about the customer service we receive at Nucar, UNTIL I went to the local Jeep dealer. I learned just how different your service department is. You are the best, and I tell anyone that asks.

Samuel

2 de jul. de 2014

I have been going there for years they are very professional and very good at their jobs. This is the best dealership around.

Ronald

29 de jun. de 2014

It was the most pleasant car buying experience I have ever had. very relaxed and friendly professional staff. Chris did a great job .

Cruze_In

28 de jun. de 2014

I visited several dealerships while shopping for my new car and was very impressed by NuCar Chevy. NuCar staff went above and beyond to make me feel comfortable. No high pressure sales from the team I worked with, and that alone, would keep me coming back. A special shout out to Chris S for his care and concern, making our experience wonderful. Be sure to ask for Chris. Very happy so far. Thanks.

Paulette

27 de jun. de 2014

Service was on time and friendly. They addressed by concerns regarding some surface marks. Marks were removed and body of car is spotless.

Vincent

26 de jun. de 2014

From start to finish I was very pleased with my customer service experience and with the work that was done to my car. Everyone I interacted with were very friendly and helpful.

Kurt

25 de jun. de 2014

No problem making an appointment for regular service.I arrived a few minutes early and my vehicle was taken in the shop on time and was returned to me within an hour. I was impressed.

Lisa

22 de jun. de 2014

Service was great. Fixed water pump and recalls all in one day.The service department always takes care of us and our vehicle. Just wish it wasn't in there as often

Joseph

20 de jun. de 2014

Dave Heit was able to answer any question I had, he even had the fellow in charge of maintenance stop by to answer a question I had about the car battery. Dave took time to show me how everything worked in the new car.

Mary

19 de jun. de 2014

everything went well. I took advantage of your shuttle service when I dropped my car off and when I picked it up. I was very very pleased. Just waiting for the parts to take care of the power steering recall, then my car will be 100% I hope.

Karen

17 de jun. de 2014

Q Gordon was a great salesperson. I knew exactly what I wanted when I went in, and he promptly helped me. There was no haggling or nonsense, which is appreciated. My only wish would be to turn off the country music! :-) I'm not a country music fan at all.

satisfiedcustomers

25 de may. de 2014

Every step of the car buying process was smooth thanks to the team at Nucar! From our friendly dealer, Branden Snow, to the manager, the financial representative, and the detailing shop, it was clear Nucar was invested in the people more than the profit, unlike other dealerships we visited throughout our process. We highly recommend Nucar Automotive Group in New Castle Delaware and plan to return should we need another car in the future. Thank you Branden!

Amy

14 de abr. de 2014

My car's check engine light came on. I called Nucar because I was afraid my car was going to die on me. It was idling really rough. I spoke with Diane and she was very helpful. At first, she wasn't sure if she was going to be able to get me in but she spoke with Skye and they got me right in. This made me feel at ease. I appreciated that they felt my concern was important to them.

William

12 de abr. de 2014

Very friendly, knowledgeable, informative salesman who answered our questions. Clean showroom and facilities. Overall, we were very pleased with evrything

John

11 de abr. de 2014

I knew what I was looking for and Nucar had it. Though I originally attempted to purchase this vehicle thru a different dealership, there unwillingness to do a dealer a trade to get me what I wanted, forced me to drive a greater distance to get the truck that I wanted. I have to say that it was worth the extra drive. Nucar Connections was very courteous and professional and provided me with the truck I was looking for in a very timely and efficient manner. I am very pleased with the outcome and with the 2014 Silverado LTZ Z71 that I purchased. When I am in the market for a new vehicle in the future, a car or truck, I will surely be paying Nucar ( Chevrolet ) a visit!!!! Thanx!!!!

James

11 de abr. de 2014

I have been buying or leasing cars and trucks from Nucar for 20 years and wouldn't take my car any other place, even my truck which is 16 years old. Great place to buy a vehicle with excellent service department and personnel.

Ralph

9 de abr. de 2014

I had been saving to buy a 2014 Traverse for awhile. Found out that Red was no longer available. Karen Collins found me an LTZ Red within one hour. Dave Heit explained all the features to us. Everyone at this dealership were really nice and helpful. Buying this car was a real pleasure.

Giacomo

8 de abr. de 2014

I had a great experience buying my Silverado at your dealership.. No pressure and a great deal on the new truck.. My salesman,Bill Delahanty, was a class-act and pleasure to do business with. I would definitely buy again from you in the future.

Linda

8 de abr. de 2014

Perfect buying experience. Everyone polite and friendly...felt that I was a valued customer. The sales consultant and sales manager were incredibly helpful. This is my second purchase from Nucar and I am not sure I would ever go anywhere else for a GM truck.

Naomi

5 de abr. de 2014

Our Service Advisor Sean Bradley (for my son's car and mine) is very efficient, courteous and cheerful. Sean always gets an A+for all of our visits.Sincerely,Naomi Seinsoth

John

4 de abr. de 2014

One thing I detest is when a service person comes into the waiting room to tell me what wrong with my car or what the work is that they recommending should be done, everyone in the waiting room can hear what's being said. It is a little embarassing for the car owner and I am sure makes them very uncommfortable. I WANT TO POINT OUT THAT MY SERVICE REP DOES NOT DO THAT BUT OTHERS DO. My rep is more professional and calls me outside to discuss my car repairs.

Camaro Lovers

3 de abr. de 2014

Excellent follow up on internet lead from cars.com. Response to inquiry was very quick, less than 30 minutes. Scheduled appointment and received follow up calls to confirm. Sales person was very helpful and courteous and got us all the information we needed to make the decision to buy the vehicle. We were a cash buyer with no financing but we waited an hour just to get to the business office to complete the sale. Actual completion of sale and delivery of vehicle was less than 30 minutes but the hour long wait was a waste of our time. Overall buying experience could be improved by having more than one person being able to handle the back office work. Vehicle delivered clean. Other than the long wait for the business office I would recommend the dealer. Facilities are a little dated and could use some upgrades.

Michael

2 de abr. de 2014

Nucar's staff was friendly, informative and helpful. Now I hope GM will provide the parts to repair the recall notice on my cargo Van. I would appreciate getting delivery of my van before the first payment is due.

Simone

1 de abr. de 2014

I knew what I was getting done to my car and didn't mine the wait, but what happening to the oil change special. That one of the reason that I like coming there to get my oil change done there. O well I will still come there and get all the other special. I hope it come back soon

Michelle

1 de abr. de 2014

Felicia Benson, Karen and Adam were extremely pleasant and informed me of everything I needed to know. I was completely appreciative of the staff's outstanding work to ensure my happiness. Thank you

James

31 de mar. de 2014

The car was serviced quickly, with only a short waiting period. The car only needed the oil changed and tires rotated, along with the 27 point check. The only issue I have is that the tires are usually under inflated (31-32 psi vs the 35 psi that they should be.)

James

29 de mar. de 2014

I thought the first few time in for general maintenance ie oil changes would be free like my other car (Vw Passat) is at the dealer other then that it was good.

Kathy

28 de mar. de 2014

great service, the staff was very pleasent, helpful and answered all my questions. the vehicle was done on time as promised

David

27 de mar. de 2014

i had a great experience except they said i owed for my oil change when i didn't..they said it was due to the changing of the computers but if i didn't say i think it's free they would have received the 39.00 and some chang3 for it

Charles

26 de mar. de 2014

They were very polite and explained everything. They always do a good job and leave my SUV clean. A good place to do business. Shirley

Michael

25 de mar. de 2014

I had expected the low beam lights to be covered but werent so that was an unexpensive repair and the done light not working correctly thanks to a short but didnt have part and still charged me and will cost more money when the part comes in. So I can do without the dome light .

John

21 de mar. de 2014

Competent and honest service is what I have come to expect and have recieved for the past 28 or so years...thanks!

Brandi

21 de mar. de 2014

The only one thing that could change is the wait time. I was literally there for about four hours. Definitely the down side of buying a vehicle.

Vicky

21 de mar. de 2014

Shawn Bradley is such a good service partner. He continually updates me on the progress of my car and when I went in to pick up a rental he had it there waiting for me!

Francis

19 de mar. de 2014

they were responsive to me ---set up an apt,, they were "swamped" with winter weather issues---serviced a recall item that I forgot to mention, fixed a "stuck seat belt " catch--no charge---explained what they were doing & suggested an oil change was needed ( this was the reason for my visit), --at my request , they blew out my drain hoses under the car. this prevents water from seeping into my car (no garage) --no charge, the tec reps and Manager are knowledgeable ,polite , they look at you

Nancy

18 de mar. de 2014

This was one of the best car buying experiences that I have had. Our sales guy, Dan was great. My husband was looking for specific features in the vehicle we were looking for. Dan was very knowledgeable about what was available for our specific wants. Concerning the financing of the truck, we had a specific payment that we could afford and they were able to work with us to get to that payment. This was a very smooth experience from the test drive to signing on the dotted line. The finance manager, Sam was very detailed in explaining the warranty we had left but also in explaining what other options were available. We didn't feel pressured into anything and felt he had our best interest at heart. All in all , it was a great experience and we plan to tell our friends and family.

Robert

14 de mar. de 2014

We were very pleased with the way we were treated at NuCar. The Sales force was very patient and explained everything completely. We love our new Equinox and would definitely recommend NuCar and our Sales Agent Bill to anyone we know that is looking for a new vehicle. I have had a Chevrolet ever since I was 17, and am now 73, so I have had plenty of experience with this process. Looking forward to many more years driving a Chevrolet! Thanks again!

Steven

14 de mar. de 2014

Your team kept my appointment time and checked me in efficiently. The work was done as promised. The price was fair and within expectations.

Margaret

13 de mar. de 2014

The staff is always pleasant and was pleased to get a report on what items would need attention in the future.Thanks so much.M. Parsons

Michael

9 de mar. de 2014

Service Advisor (Sean Bradley) offered 50,000 mile maintenance options. Both were completed during this visit. Additionally, new tires were installed along with an alignment. NUCAR offers a 30-day Price Match for new tires, for which I did find the same tires being offered at a lower cost and I have sent a letter to NUCAR Customer Service for them to consider matching the price.

Heather

6 de mar. de 2014

It was very nice to work with Dan. He was knowledgeable about my car and considerate to my personal concerns and needs for my family and budget.

Peter

2 de mar. de 2014

I worked specifically with Wade and he was very helpful in trying to understand my questions with the car. I realize Im very particular about things and he was very patient with me. It was much appreciated. When I got my car back everything appeared to be in order.

Marion

2 de mar. de 2014

The service team, most especially John Stidham treats me like family...they fully explain repairs, cost and what I really value is the honesty that I may need something done and how soon it should be addressed and if it can wait.

Danielle

28 de feb. de 2014

Dave was awesome. He went above and beyond for me. I've even recommend a co worker to go see him.

Donna

24 de feb. de 2014

Everyone was great. They took the time to explain everything that was happening. I received phone calls from Gordon letting me know what work needed to be done on the car and let me know how long it would take for the car to be ready.

Mary

23 de feb. de 2014

always dependable service and done within a reasonale time. they take care of the little things and tell you about issues that will need attention by your next vist. They recognize me and my husband and realize we are committed to the routine care of our cars and I feel like they are as committed as well.

John

23 de feb. de 2014

this is my fifth car or truck I have got from Nucar they always treat me great that why I keep coming back.

Paulette

22 de feb. de 2014

Appointment to install new vehicle tags. Sales rep. also ran my car through the car wash. Was greeted by very friendly staff upon arrival and was attended to in a timely fashion.

Gary

22 de feb. de 2014

I bought a Chevy Express in Jan 2002, now have 106,000 miles, get oil changed every 3000 miles. 35 changes all done at Nucar. Very loyal customer, Need I say more.

Lewis

22 de feb. de 2014

quick, easy and economical--very professional--they only place I'll go now. They were very courteous fixed my car quick and did not try to sell me something I did not need.

Stephen

22 de feb. de 2014

Everyone was verry nice and my car was repaired the same day so I could return to work that evening :-)

Roger

21 de feb. de 2014

The staff was very helpful and courteous. There was a complete explanation of everything they intended to do. The work was completed on time.

Karen

21 de feb. de 2014

very friendly and they called and let me know how much it was going to be before they started working on my van

Rudolph

21 de feb. de 2014

Courteous staff, excellent follow-up and close proximity to my house. The staff was easy to communicate with and kept me updated on the progress of the completion of body repairs to my car.

Cathy

21 de feb. de 2014

Every time I take my Tribute into the dealership for servicing, John Stidham always goes above and beyond for satisfaction on the service. This last time was a major one, he even got me an estimate from the Nucar body shop to do the work that needed to be done to keep my Tribute going. If John ever leaves, you are missing the major part of true customer service that Nucar has. If I were you, I would make sure he is taken care of properly to make sure he never leaves! I keep coming back because of the service in that department!!!

Michael

21 de feb. de 2014

The folks that sold us our truck bent over backwards to make us happy with little tweaks we wanted that made a difference between buying or not buying. Great job Chuck and Andy!

John

19 de feb. de 2014

Friendly/Helpful staffQuick turnaround Best part was warranty covered both my trips in. Clean environment Seemed like a knowledgeable staff and reception crew

Robyn

19 de feb. de 2014

Service was as it should be - prompt phone call notifying me of the problem and the repair cost, and a phone call when the vehicle was ready for pickup.

Raymond

18 de feb. de 2014

I picked a bad day to have an oil change. You had a great amount of cars to be worked on, but that's sometimes it's to be expected. The service people were nice. No complaints.

Stacey

18 de feb. de 2014

My salesman Bob was very knowledgeable and kind. Didn't come across as a pushy salesman. I appreciate that. Clean facilities too.

William

18 de feb. de 2014

I HAD A DEAD BATTERY IN MY TRAVERSE. I CALLED NUCAR AND THEY SAID BRING IT IN AND WE WILL REPLACE AS SOON AS THEY CAN. I HAD NO APPOINTMENT AND THEY STILL GOT ME IN AND REPLACED THE BATTERY IN ABOUT 2 HIOURS. I WAS PLEASRD WITH THE SERVIVE.

Deborah

18 de feb. de 2014

My service agent Sean Bradley is very personable and professional. He always greets me and addresses me by name. This makes me feel like I'm your number one customer. Just love having him as my agent!

Thomas

18 de feb. de 2014

I called on short notice to schedule a regular service, and was able to schedule an appointment for the next day.The service writer even scheduled my time for later than the normal latest appointment time because my schedule was very tight at my job.Thanks again!

Frank

18 de feb. de 2014

Your customer service and interest in the customer. The helpful people besides your letting me know when my service was due. Great business practice

Lavelle

18 de feb. de 2014

Very friendly, very professional, very knowledgeable. They work together as a team and get along as a family. Looking forward to having a great business relationship with this dealership.

Jeffrey

17 de feb. de 2014

It all went well. I told them the time that I needed the car, and it was ready. It was a pleasure,

Christina

16 de feb. de 2014

Service is always fast and courteous. I would like to see general questions be answered by any available service writer rather than forwarded to a specific advisor. Quick questions don't always need to to be left on a voicemail and be required to have a call back.

Edward

14 de feb. de 2014

the work was up to their professional standards. I would like to give your shuttle driver a record of doing some thing beyond his regular duties. That morning Jim was taking me home in my neighborhood, when we came apond a elderly women sitting on the snowy curb, she clearly had been there awhile. Jim stopped the van and we proceeded to assist this women up and took her to her house down the street where her husband was wating for her. Wait ago Jim

Mark

13 de feb. de 2014

The Service Manager (Chuck) constantly goes the extra mile. This time, the first thing he offered was a loaner while my 2011 Cruze was back in AGAIN. The problem was fixed, and he also installed a new battery at no charge to me.

Lauren

13 de feb. de 2014

Chris and Chuck were fantastic to deal with. I would highly recommend this dealership. My husband and I have purchased two vehicles in one week from them.

Christopher

13 de feb. de 2014

Very professional transaction all around, even down to the IT technician John Jackson. Will buy all my Chevys from this location from now on!

Shameka

13 de feb. de 2014

I had the best experiences at nucar my salesman brandon snow was excellent he worked diligently to get me what I was looking for with ed woodring the finance guy together the both have satisfied me completely and i will be sure to send potential buyers their way thanks for the wonderful experience

Keith

12 de feb. de 2014

The experience was the direct result of our excellent sales representative, Bill Delahanty. He was extremely knowledgeable and made the process fun and exciting. What more could you ask for when buying a car? Great job Bill. Great job Nucar Chevrolet

Edward

12 de feb. de 2014

It was a pleasure working with NuCar. All expectations have been exceeded. Brandon Snow went above and beyond to make my purchase as pain-free as possible. The efforts are greatly appreciated. Looking forward to spreading my positive experience with NuCar to family, friends, and colleges.

Richard

11 de feb. de 2014

Both Karen & Mario were very professional and went out of their way to provide the best of service. Mario was very informative and responsive to our questions. Their finance manager Jim helped us with explaining the extended warranty program. I have purchased 2 Tahoe's & a 2010 Traverse from another dealer and never had a comparable experience. You should be proud to have such a staff. I am. Nucar was the best. Thank you.

Trevor

11 de feb. de 2014

The process was very quick and painless. They gave me the best price, got me the exact car I wanted, and faster than any other dealer I talked to could.

Jonathan

10 de feb. de 2014

Upon entering the dealership, Chuck immediately introduced himself and set us up with Chris the salesman. They treated us with respect and listened to what we were looking for in a vehicle. We will always buy cars from this dealership, we had an outstanding experience with them and will recommend them to other family and friends.

Desiree

8 de feb. de 2014

Everyone at the dealership treated me like a person and not like another "sale". They were very personable, friendly, and delightful.

Christopher

7 de feb. de 2014

Speed of service was amazing. Knew the part I needed, explained I might need some others as well. Got me in without an appointment. (That's a HUGE deal) and wer professional and fast. Best service I've ever receieved at the dealership.

Steve

7 de feb. de 2014

Service is always great. If there is a negative it is the availability to get an appointment when i needed it

Kelley

6 de feb. de 2014

As always whenever I go in to have my car serviced I am treated like I was royalty! Sean, my service manager is the best. He will always take time to hear my questions and give good advice. All of your employees are exceptional and care about us customers. My wife and I have purchased four cars from Nucar and next year we are planning on purchasing our 5th. Thank you all.

Peter

6 de feb. de 2014

I found my salesperson to be well informed about the vehicle that I was purchasing, not only about the equipment but the assistance on working up a deal that met my financing needs. I like his not pressure approach and his accurate figures on the vehicle as I always ask for the best price at the beginning and compare with other Chevy deals in the area and as before his number were very acceptable. This is the second vehicle that I have purchased from Nucar in the last four months and I am very satisfied with all of the Nucar personnel that I dealt with and mostly the vehicles. Thanks again and will see you in three years.

Elliott

6 de feb. de 2014

Quasi was able to help me get into the car I wanted and even took the extra steps to find me insurance as well.

Mark

6 de feb. de 2014

They are great listeners to what I had to say and helped me figure out which car best suited my needs. By letting me drive several cars and take them home to show my wife really allowed me to learn about the car. I was convinced that day that we would buy a car from NUCAR. The car is fun to drive and has plenty of power, great gas mileage too. I had never driven a Mazda before and am a big Mazda fan now. The personal service that Gene P. and Mike S. gave me was great. They took care of me in every way.

Carlos

5 de feb. de 2014

Purchasing my lease was a great experience from beginning to end. Of all the dealerships I visited prior to yours, NuCar was professional, and extremely helpful.

Laura

4 de feb. de 2014

As always Wade and the rest of the staff were very friendly and efficiently took care of my turn signal problem and routine maintenance

Lance

4 de feb. de 2014

I have been dealing with NuCar for years and buying vehicles on average of every other year. Will see you folks again late Spring for a new truck, and in the Winter to get another lease making it three including this purchase, for the rolling 12 months. I think that alone explains success

Preston

3 de feb. de 2014

witness staff discussing matters wit another customer . staff displayed cordial self restrait behavior excellence!, because that how I want to be treated.

Teresa

3 de feb. de 2014

I was able to make a Saturday appointment to bring my Traverse in for an oil change and car wash, which only took about an hour. Matt wrote up the order and was very courteous and friendly, as was everyone else. The waiting area was clean, warm, and spacious. Thank you Nu Car

Patrick

2 de feb. de 2014

Once the got the parts, repairs were completed. Had spots on my wheels, which they removed but have a hard time believing I can't take my truck thru a carwash and not have spots.Thank you very much for the use of a rental truck, that was a 4x4 like mine, especially since it snowed.

Stephen

2 de feb. de 2014

The entire team at Nucar Connections is a pleasure to deal with. They are very friendly, helpful and accommodating. I would definitely recommend them to anyone I know that is looking for a new vehicle.

Paul

1 de feb. de 2014

He internet sales manager was extremely easy to engage with, immediately responding to requests like itemizing expenses and giving out the door prices.

William

31 de ene. de 2014

The overall experience was great, however, there continues to be an issue with billing. When I purchased my vehicle, I was given 2 yrs free oil changes. Every time I get an oil change done, I'm told there is no record of this. It's a minor inconvenience and the staff usually has it straightened out in a few minutes. That being said, I still don't know why this continues to be an issue. Other than that, the service is excellent.

Walter

31 de ene. de 2014

My experience was good as always. I purchased my car brand new from NuCar and all services visits have been there as well. I am very pleased with the service that I receive each time I go.

Meaghan

30 de ene. de 2014

I am completely satisfied with my experience at Nucar Chevy. Chris who was the salesman was extremely professional. He wasn't the typical "salesman" type and that is why I will be back in the future to purchase cars from Chris. He was extremely knowledgeable and helpful from a financial stand point to chosing the correct vehicle. I will make sure I refer anyone I know thinking about purchasing a car to Chris at Nucar Chevy.

Robin

30 de ene. de 2014

Felicia Benson was Great.... She took the time to great me and explain my options. She was always friendly and Professional. The whole experience with the all team members was a wonderful experience.. I truly will tell all my friends to go to Nucar to buy their next car. Thanks Felica for your warm, sincere, fun and profesional manner. I felt like one of the family.. Thanks to Nucar.. Felicia should be given a special award...She made me feel special and important as a person first. Kudos to you Felica. AThe experience from the front door to the finance stage, the whole team were all very warm and personable. Nucar you rock!....

Robert

30 de ene. de 2014

NuCar continues to provide excellent service. I hope that they develop a loaner car service with the loss of the Enterprise Rental Car agency next to them. That is one of the biggest draws to me next to the service is the fact I can get a rental car when I drop my personal car off to be serviced

Debra

30 de ene. de 2014

We have dealt with Nucar Connection for 20 years. Chuck Maynard and his associates have always treated us so well. They take time to talk to us and find whatever we want and or need. This experience was no different. Though other Chevy dealers are closer to our home we will always return to Nucar Connection :)

Susan

30 de ene. de 2014

This is my 4th vehicle that I have bought from Nucar Chevrolet. I had a new sales person this time since my old one retired & she was very helpful with all the questions I had.

Victoria

30 de ene. de 2014

The detail shop did an amazing job on my 2004 Tahoe. Dave was wonderful and made sure it was perfect when we came to pick it up. Literally looks brand new again. They did so great that Dave said people were wondering if it was going out on the lot for sale! Beautiful job to the appearance shop employees!! Will definitely bring it back again and again.

James

30 de ene. de 2014

I called in to set up an appoint for my new silverado which had a running issue. the woman i spoke with apparently lost my info or something along those lines so i was a little upset when i showed up to drop it off. the guys in service managed to squeeze me in and not only get my truck diagnosed but fixed under warranty in an appropriate amount of time. all while i wait. great experience great service. would definitely return for any future problems.

Anthony

30 de ene. de 2014

1. Prompt and complete response to all questions I asked.2. Nucar price quote with discounts beat 7 other dealers that included; DE, PA, MD, VA3. We enjoyed working with Jay.4. A pleasant and efficient experience. We only had to visit Nucar once, the day the car was delivered and we drove home with the exact car we wanted. A happy customer. :)

Alfred

30 de ene. de 2014

I dropped car off for its first oil change cause waiting room was crowded but they called me at 230 and told me it was done. Very fast and efficient.

Joy

28 de ene. de 2014

The gentleman who sold me the car Steve went over and above the call of duty. Went as far as staying late with me (45 min)while I waited for car to be detailed.Mitch was extremely helpful also.

Linda

27 de ene. de 2014

Always friendly and staff makes sure I understand everything that is being done to my car. Also, they make me aware of any upcoming maintenance that will need to be done.

Jimalee

19 de ene. de 2014

Every single person I encountered was friendly, courteous, and eager to answer my questions. I must especially point out Lee Nourie, my sales consultant, and Sam Odongkara, finance manager, who are professional, knowledgeable, and a delight to work with - they are a real asset to Nucar Mazda.

Stanley

11 de ene. de 2014

Nucar was very quick at giving an estimate and then fixing my car in two days. As always I was treated as a special customer and am very happy with the repairs that were done.

Marie

11 de ene. de 2014

Clear, helpful explanation of work that needs to be done and its cost.Pleasant interactions with everyone there. The waiting room is also inviting and comfortable. Shuttle service is available when needed.

Brian

10 de ene. de 2014

Your service tech Wade was very professional and kept me updated during the whole process. I also enjoyed how quickly the repairs were made and the car back in my hands.

Scott

9 de ene. de 2014

As usual we were treated wonderfully! Always a great selection to chose from. We love working with Dan! And will always continue to come back to nucar!!l. And we love our new car!

Michael

8 de ene. de 2014

From the sales experience to the service dept., everyone has been courteous and professional. Dealership is top notch as far as I'm concerned. Thanks for the great experience and keep up the good work!

Clarence

6 de ene. de 2014

I was able to work during inclement weather in your waiting room. The Wifi was excellent. I was taken home by shuttle when the roads cleared. Excellent customer service.

John

4 de ene. de 2014

Very professional and friendly staff. Sales rep Felica was the best and made the whole experience great. I have been a customer of Nucar for 20 years and look forward to the continued great service

Marie

3 de ene. de 2014

Nucar always has such courteous employees. Waiting area is comfortable. I feel confident that the service to my car is done by a competent employee.

Valerie

2 de ene. de 2014

I made an appointment to get my car serviced. The check-engine light came on. They fit me in the week I called. They also changed my oil. Service was excellent, as usual.

Valerie

31 de dic. de 2013

it was very easy to make the appt...and i was in and out in a reasonable amount of time, all of the staff were very friendly

Patrick

27 de dic. de 2013

Thank you for fitting me in on such short notice. With the truck being brand new, less than 1,000 miles and a problem where GM Tech has to be contacted for what sounds like it may be a significant engine problem, I am a little worried. But we will see how it works out.

Molly

27 de dic. de 2013

We had a wonderful experience at NuCar. The salesman was very pleasant and helpful. We were treated with respect and very satisfied. The management welcomed us with open arms and really made us feel happy. I felt as though every question was answered. They were very attentive to us. Definitely chose the right place to purchase the vehicle!

Allen

27 de dic. de 2013

Great job as usual. The only question I have is why is the Multi-Point Inspection Form printed on a black and white printer. The results would be much easier to read and understand if it was printed on a color printer. I cannot tell which box is checked on the report because all the boxes look the same. So do I have a potential problem or don't I?Allen Zoladkiewicz

Martha

23 de dic. de 2013

This service Department has so far been consistent with fine customer service, i.e. they work with appointment dates and times that work well for the customer...they listen and they will take the time to answer questions...the wait while at service department is good and everytime I bring my car in clean, I bet it back from them the same way, I don't think there is even a fingerprint anywhere to be found..... that is something that other manufacturers' Auto service centers should be more mindful of - in the past I used to get my prior Volkswagen back with dark prints on interior and always equipment left under hood like flashlights, tools and even a large wrench.

Joseph

23 de dic. de 2013

Dealer mechs do outstanding work on my cars. I know that it is done right and I can trust it being done when I take it to my dealers mechs.

Hunter

22 de dic. de 2013

Nucar and my sales person, Felicia Gonzalez-Benson were extremely helpful and a pleasure to work. They made the entire process very easy, and beat a competitor's price for the same car by more than $2000! I highly recommend Nucar to anyone looking for a new vehicle.

Trevor

22 de dic. de 2013

Good Service and efficient processing! The service and parts facility could used a good face lift which I belie is already in the works! Thanks for the speedy and reliable service!!

Judith

21 de dic. de 2013

Wade was just great, got the job done quickly and let me know the repair status so i knew what was happening. Great experience as usual. Thank you!

Adesola

18 de dic. de 2013

Great customer service. Didn't even know I could get a rental for regular maintenance instead of waiting for hours... How cool is that! Extremely satisfied client.Shola Coker

Dennis

18 de dic. de 2013

I purchased my truck in 2012. It was a quick and easy. Also I have gotten great service since I bought my truck.

RachelF

4 de dic. de 2013

Chris went above and beyond to meet our needs and make the buying process effortless for us! This is our second vehicle purchased at NuCar and we'll be back for a third!

Liam

3 de dic. de 2013

David Heit was able to provide excellent service from the moment I walked in the door. I arrived to a truck that was perfectly detailed in the back shop so I could give it a once over before I purchased it. There was a slight hiccup with my trade in value, but David was able to work out a figure that was fair and left me content. I would strongly recommend David, Chuck and the Nucar team to family and friends looking to purchase a vehicle. Thanks, Liam

zg

26 de nov. de 2013

I was treated like gold, from the time i walked in. Everyone was very friendly and helpful and they got me in a brand new car with a great deal and low payments. I will be recommending them to my friends and family.

ELIZABETH

20 de nov. de 2013

FOUND A GREAT NISSAN ALTIMA. I FOUND IT ONLINE. AND CALLED IN TALKED TO MARTIN, HE WAS REAL HELPFUL OVER THE PHONE NOT PUSHY YOU KNOW WHAT I MEAN. ANYWAYS I GO DOWN THERE AND THEY MADE IT EASY. VERY HAPPY WITH MY CAR AND MY PAYMENT.

DaveS

12 de nov. de 2013

The service was fast and professional. Overall a very pleasant experience.

Madb15

6 de nov. de 2013

I have been a Nucar customer for about 13 years now. I am NEVER disappointed with the service received and this service visit was no exception. The cashier (sorry forgot her name) took my rather frantic call regarding a tire blowout (had my cat in the car going to the vets - certainly not an ideal time for a car issue!) and she found there was only one tire in the area available that could be ordered to match my tires. She took care of getting the tire ordered and let me know when it was going to be onsite the next day so I could get to the service department for the tire replacement. This quick work saved the rest of my week's vacation time. I truly appreciate the concern and quick reactions to solving my unexpected problem! Also, being my first visit to the Chevy Dealership from the no-longer available Buick Dealership, I immediately felt "at home" - it was truly the Nucar Feeling! Thanks to everyone who assisted with my service requirements!!

Bri

18 de sep. de 2013

I can't say enough about how wonderful my experience was at NuCar! Everyone is so nice and they were just as excited as I was about my purchase! This is why my family has purchased cars there since the early 90's and why we will continue to do so in the future!

Attention to "details"

12 de sep. de 2013

Mario was very patient and attentive, I did not feel pressured at all. He did a great job of finding the vehicle I wanted and the way I wanted it. Also, It was delivered a day earlier than anticipated! Very pleased working with him! Jim was a pleasure to work with also. He insured I understood the details of my purchase. My only disappointments that evening were 2 dents on the vehicle (that were not noticed/mentioned prior to pick up or while in detailing, however will be repaired) and the vehicle detail prior to driving off the lot. There is window sticker residue still on the inside of the window and another dealer's sticker on the back. These are minor things however, not the kind of things you want to see after signing all the paperwork.

Camaro Customer

12 de sep. de 2013

My questions about the vehicle and purchasing process were answered in a understandable way. The sales associates were helpful and explained things about the vehicle. I hadn't bought a new car in more than 20 years, and was relieved to get the financing approved in such a speedy amount of time. Was even offered a refreshment while I waited for the paperwork to go through. I had researched the particular car I wanted from the Chevy and Nucar websites with a satisfactory amount of information.

SteveS

1 de sep. de 2013

Service kept the appointment. They cleared extra work with me before doing it. The price was a fair price for the work done on my car.

Jenn L.

24 de ago. de 2013

I worked directly with Dwayne Cluff and Walter Sellers. My experience was an enjoyable one and with Dwayne and Walter's hard work I was able to get into my dream car (Chevy Traverse) I had gone to a different dealer and was told the final monthly payment would have been $89 more than I wanted to pay so I started looking for a different vehicle assuming I would never be able to afford a NEW Chevy Traverse in my budget. Not only did Walter and Dwayne get me into a Brand NEW Traverse they got me a phenomenal interest rate and a monthly payment within my Budget. I have already referred family members and look forward to doing all of my car purchasing through Nucar. Thank you Walter and Dwayne Jenn L.

Truck Buyer from Dover

8 de ago. de 2013

Bill and Erik from NuCar took the time to listen to what our needs were and make the deal we wanted and needed in a new truck. The trade appraisal was more than generous as was the pricing and interest rate on the loan. In addition as a business owner they showed us how to get $1,000 in free options on the truck and some free oil changes. They went above and beyond what was expected.

Denise

2 de ago. de 2013

I bought my car from Nucar and would not take my car anywhere else to have it serviced. They let would let me know what is wrong and get my ok before doing any work to my car. Would recommend anyone to take their car to Nucar.

13_Silverado

2 de ago. de 2013

As a 1st time customer to Nucar and an Assistant Manager in retail, I strive for superior customer service with each and every customer. The only improvement Nucar can make is getting better about returning customers phone calls. I put in several phone calls regarding my purchase in which majority of the time my call would go unanswered, I would leave a message, and I never received a call back. On the few occasions I did speak with someone, I was told I would get a call back in 5 minutes and on another occasion a call back in 30 minutes in which I never received a call back until the following day. All I wanted was a "Hey, I don't have any new information at this time. I'm still working on your deal. I'll call you tomorrow." Other then that, the sales managers Erik Sunstrom & Karen Collins were very good to me and I appreciate everything they were able to do for me. Dennis, my salesman, was a pleasure to work with and I thank him for everything as well. My new truck is wonderful!

Keri1924

23 de jul. de 2013

Nucar Chevy went the extra mile to keep my payments lie on the traverse I bought. Thank you!

Beth W.

16 de jul. de 2013

Excellent experience at Nucar. This is the 7th new car I've purchased over the years and by far the best experience I've had. Thanks to Dave Heit for an excellent job. He made sure I bought the vehicle with the options I wanted and never pressured me into making a decision. I also appreciated the welcome from Karen & Erik and Joe. Adam did not pressure me into extra coverage unlike other finance managers I have dealt with in the past, so I appreciated that too.

Flyboy6783Y

22 de jun. de 2013

Since I was interested in a car 150 miles away in Delaware, the issue of trust and information reliability was extremely important. We negotiated over the phone and upon inspection at Nucar, after an Amtrack trip from CT, the car was every thing Mitch Miller had represented. It was one of the two most congenial car buying experiences I've had in over 50 years of driving. Thank you Mitch and Dan

TLS

19 de jun. de 2013

Making the 7500 mile check-up appt was easy. The wait time was not very long. I was even given a rebate that I wasn't aware I was eligble for. Thanks for saving me money!!

Stan L

19 de jun. de 2013

I have bought many new and used cars from Nucar Mazda and have always been pleased by the sales staff. I consider the service department to be the best that I have ever dealt with and congratulate John Stidham, Paul Weibel and their staff for being the best in the business.

Danielle

13 de jun. de 2013

I have purchased both of my 2011 vehicles from them one brand new one used and always am treated professionally... i Had a smooth and excellent service on my vehicle as well last week...Mick was the one who I delt with and he was very attentive and professional... I had fast and excellent service while my car was being serviced, I was given a loaner vehicle and was very pleased with that I didn't have to be with out my vehicle.. A++ at Nucar ..as always.. :-)

CamaroSheila

11 de jun. de 2013

Gordon at Nucar Collision was AWESOME!! He stuck to the problem and got it rectified by any measure necessary, including working with the repair guys at Nucar Connection! Camaro is amazing again!

Kim

8 de jun. de 2013

We have always received excellent service. They are very accommodating to their customers.

Tammy

1 de jun. de 2013

Nucar has very friendly staff . I was happy you were able to work within our budget. Everyone really seemed like they cared and wanted to help us get a new car. This was the 1st dealership we stopped at. We will definitely recommend you to others!

Barbara

29 de may. de 2013

I wasn't planning to purchase a vehicle the day I stopped to NuCar. I had all intention of going to Kerbecks in Atlantic City over the holiday. Since the salesman (Mario) was such an honest person and all the others (from General Manager to the Finance person) we were treated with highest respect that anyone could have done. I can't praise NuCar enough.

Sue - Wilmington - New Equinox owner

15 de may. de 2013

Since buying a car is definitely not in my comfort zone, I had been putting off a visit to any dealership. I am glad I picked Nucar to visit. My salesperson was very knowledgable and patient. I found a car I liked and I was not pressured in any way. Everyone was pleasant and I love my new Equinox.

Rell

15 de may. de 2013

The car salesman Brandon that my fiance and I dealt with was amazing. He listened to our needs and concerns and was able to get us into a car that we are happy with. Unfortunately we were not able to get into the car we initially wanted but we will definitely come back next year to make that purchase for the car we really wanted. Used to buy vehicles from Diver Chevy and never again will we go back there after our experience with NuCar. Thanks.

Dartmoth 1984

11 de may. de 2013

Everything about this visit worked well. From making the appointment online to prompt and courteous service at the dealership, Nucar continues to handle my vehicle needs with great service.

TKDworkout

8 de may. de 2013

Overall great experience. No pressure. Very knowledge, friendly and straightforward staff. Great time buying my first new car.

tmpalmer

5 de may. de 2013

Always feel like I get a good deal on price and trade in. With good credit, you pretty much sign and drive away. Low pressure. Everyone friendly. Have bought 10 or so cars from them in last 20 years - probably 10 out of 12 cars total in last 20 years. I'll go back again...and again.

D.M.Rossi

2 de may. de 2013

Everyone was very nice & knowledgeable, the process as a whole went very fast!!!

Valvy

14 de abr. de 2013

Had a great experience when I purchased the car, then when I needed maintenance, I made an appt....did not have a long wait, everyone that i dealt with was extra friendly. I called back with a concern, and was put at ease. A great experience!!!!

john

12 de abr. de 2013

verybody at newcar was great. there was not a person that walked by that did not say hello or offered to help. tom reale was our sales rep. & he was fantastic. we will surly be back the next time we need a car or truck. thanks for the great service.

R. Patridge

9 de abr. de 2013

i like dealing with the sales person Felicia Gonzalez-Benson. She makes me feel relaxed, as she talks about the products. She is very knowledgeable about the cars and trucks she sells. I like her style of honesty and i like not having to barter while trying to understand about what i am buying. I came back to Nucar because she was great in helping me to find a car for my daughter in 2010. She is top drawer, A1+. She does a great job not only with selling the car, but touching base with the consumer to see if everything is going well.

SmokedBones

3 de abr. de 2013

We purchased and service both our vehicles from NuCar. They are always pleasant and knowledgeable and listen to any of our concerns. I highly recommend NuCar for an enjoyable all around experience.

Mike

2 de abr. de 2013

Service was great! Was promptly greeted, service was timely, and completely satisfied with work performed.

B&E

30 de mar. de 2013

Bill Dehanty (sp?) was our salesman. He was the best car salesperson with whom we have ever worked for a car. He was informative, considerate, and attentive. He's great!

Johnny

28 de mar. de 2013

Great service, commitment to quality, kind and courteous

Jewelryphreek

19 de mar. de 2013

I have never had a bad experience any time I visited the service department. We just purchased a new Equinox, so we will be back twice as many times!

Nucar customer

28 de feb. de 2013

The bodywork repair was completed in a reasonable amount of time, paint, trim & lines match perfectly, and the staff was very easy to work with.

Gabriel Gonzalez

14 de feb. de 2013

This is the 8Th vehicle that I have purchased from Nucar, I have always had excellent service from the sales team and the financial person! Jim Myers and Chris Diaferio did and excellent job getting us the best possible deal! Tank you! Gabriel and Eva Gonzalez

BrandonM

11 de feb. de 2013

I bought 2 HUMMERs from NuCar back when they had their HUMMER dealership. I always brought my H3 and H3T to their service dept. for anything, big or small. They always got everything completed correctly, the first time. I wouldn't be waiting for hours either, within minutes of me pulling my vehicle into the service bay, it was with a technician. Highly Recommend!

NJ Tahoe Owner

7 de feb. de 2013

We bought our Tahoe an hour away from NuCar and we are 30 minutes in between. Initially we tried the other dealer service and were really unhappy with the work and how they handle customers. Because of that we looked for an alternative; after finding NuCar, we would never consider going back to the original dealer. NuCar service does a great job and even when there have been issues, they stood behind their work. If we are able to buy new again, NuCar would be the top of the list and for service, its already there!

need it fixed

7 de feb. de 2013

everyone i encountered was wonderful - and i was very surprised to have the extent of the work i had done, completed so quickly.

Boerboel/Tahoe Lover

27 de may. de 2012

Nucar treated me great! They had a variety of Tahoes to show me from the low end to the top of the line Tahoe. I was even more impressed when I got a email from them just to see how I was doing and if I was still interested, I wasn't expecting that at all! When I'm ready to purchase my Chevy Tahoe, I will be going back to NuCar!!

Sweetnlowme

13 de feb. de 2012

Purchased used; sales/service both fair. Having an issue with a "pre-existing" problem. Next time will resolve first or find a new dealer. It is my belief that they will resolve the issue, however somewhat reluctantly.

Daniel

25 de dic. de 2011

Good place to buy a clean used car at a very good price!

Happy Camper

15 de nov. de 2011

Dwayne Cluff, Chuck Maynard & Dan Collett made the buying process actually enjoyable not a chore, they each went the extra mile to please, they all were extremely knowledgeable about there product. I would highly recommend this dealership and these 3 individuals to all of my friends who are in the market for a new vehicle