Sandra

20 de sep. de 2016

Communication and Customer Service was great! Everyone was nice and professional. Kept in contact with me during entire process. Thank you.

Priyankar

20 de sep. de 2016

Awesome staff members who are friendly and who know what they are doing. They take care of our car and our family

Kevin

20 de sep. de 2016

Prompt and friendly, willing to explain exactly what they would be doing for my vehicle.I really love Mazda from start to finish!

Francis

20 de sep. de 2016

Everyone was exceptionally nice and friendly. I went to get my first oil change on my car and they even washed it for me for free! Awesome customer service.

Ronda

20 de sep. de 2016

Carolyn Seifert was the reason I purchased the car. She answered all my questions and was very patient with me.

Dawn

20 de sep. de 2016

It was a hassle free experience. Spoke to the manager over the phone for a price. When we arrived the price that was quoted over the phone was the price we were charged.

Richard

20 de sep. de 2016

My sales consultant, Sal DiPasquale, was great--he went above and beyond during the process; that's rare, and I appreciated it.

Ronald

20 de sep. de 2016

The salesman that waited on us, Sal DiPasquale, was excellent. He was extremely helpful, knowledgeable and could not have been nicer. He narrowed down the cars we were interested in and showed us exactly what we wanted. He answered every question we asked in a polite and professional way.Also, the Finance guy, Ed Woodring, was wonderful. He sat us down and explained, in layman's terms, everything about the sale and went over every item in detail. He even got us a print-out of the service record associated with the vehicle. This was by far the best experience I have ever had purchasing a vehicle and would not hesitate to recommend this dealership to all my friends and family. I will definitely return here to purchase my next vehicle.

Alan

20 de sep. de 2016

Service completed on time and a repair situation was identified. A radiator hose was beginning to leak and was a potential problem that I would not have seen. Thank you for going the extra mile.

Alfred

20 de sep. de 2016

Prompt, efficient service and has been for the past thirty years. Great people to do business with. I can highly recommend Nucar Mazda.

Bruce

20 de sep. de 2016

I was able to get a loaner car while mine was in service. They called me when my car was ready.

Jose

20 de sep. de 2016

Service advisors are great. Both advisors are knowledgeable and helpful. I received a call prior to work being performed. Thanks

Paul

20 de sep. de 2016

Prompt and courteous. Due to weather we asked if our appontment could be moved up almost two hours and our request was accommodated. Also liked receiving email reminder of appointment time.

Amanda

20 de sep. de 2016

Our salesman was awesome. Easy to work with, a lot of knowledge and not too pushy. Would definitely come back and recommend others to buy their vehicle here

Robert

20 de sep. de 2016

Great service, quick, thorough, courteous. We will definitely take our car there for every service and repair. Facility is very clean and staff keeps you updated on service time.

Elizabeth

20 de sep. de 2016

Appointments are easy to schedule and once you've arrived service is quick. Customer service representative keep you updated if The service tech feels other services are needed. The waiting area is comfortable.

James

20 de sep. de 2016

Salesman was knowledgeable and helpful but never pushy. He invited me back in to explain how to operate a lot of the technology.

Yasmin

20 de sep. de 2016

Sales personnel are very customer oriented. Financial Manager is also customer service oriented. In general all of the personnel in this dealer is very kind.

John

20 de sep. de 2016

My advisor, Melissa was very friendly. She set my expectations for service time at 1 hour but I feel that's a bit much for an oil change and tire rotation.

Armonde

20 de sep. de 2016

The salesperson was very helpful and I did not feel pressured to make a decision I had time to compare shop and then make a decision

Damater2001

2 de may. de 2016

So I went to look at a truck I had my eyes on. I got there and it was being sold. I had a second one in mind and I'm so glad I purchased this vehicle. I was treated by Ken like I was purchasing the most expensive vehicle. He was friendly kind and very professional. He made the experience so wonderful. Ken listened to my needs and he guided me through this process. Ken made me feel like he really cared about my purchase he was not just just a salesmen he was there to help me. He did everything he could and I went home that night with my new truck !! I also was in touch with Dave Ramirez he did the paper work with me. Dave was friendly and funny and he took care of business. He explained all options for warrentys down to service to me. I truely made me feel like he was there to help not someone who was just at their job. Theses 2 men made my truck purchase the best ever!! It was a busy day and theses 2 guys always smiled!!! The other staff was smiling and said hello and talked to is a well. I will referee and continue to buy from here always !! Thanks Nucar !!

hubby14

28 de jul. de 2015

Kind, friendly sales associates that were willing and able to answer any and all questions. Sal was awesome in just having a conversation and not pressuring me in purchasing the car on my first, second, and even third visit. Sam was the sales manager and is really friendly, helped me understand some of the crazy language in the contracts.

Barryjr77

8 de jul. de 2015

I loved how friendly my sales representative Carolyn Seifert was. She was very knowledgeable about the cars I was looking at and extremely helpful. I will be referring her to everyone I know who is looking for a car.

mazdampv

14 de jun. de 2015

Brian Revill helped fix a long standing dent in my Mazda in a very cost effective manner. Brian has been very helpful and provides exemplary service consistently.

Satisfied

22 de may. de 2015

Great customer service! The service on my car was done quickly and at a reasonable price. The Staff provided me with an office so that I could work (i.e. teleconferences) while my car was being worked on. John Stidham is my service consultant and I value his opinion/advice. I can trust him and is one of the reasons why I keep coming back to NuCar.

Tribute driver

8 de may. de 2015

I've been bringing my Tribute for service going on 12 years now, and I continue to be impressed with the level of competency and integrity of the staff. Honest and fair.

Memphis21

20 de abr. de 2015

Very helpful, patient, and went above and beyond in finding me exactly what i wanted. They couldn't have been more polite and understanding. I took my time in finding make, model, color and features i wanted. They found that exact car and picked it up from about 100 miles away. After that, it was a quick and simple process. Great deal and great people.

EssieR

18 de abr. de 2015

My car was stolen so I had to buy another car. I was hoping this would be an easy task. I picked out a car and sat in the dealer for 3 hours with paperwork. I then waited another 2 hours for them to detail the car....which it was never finished and I had to get a loaner and pick up the car the next day. The finance guy Sam and I shared stories about our stolen cars cause apparently he had been a victim of theft in the past...ironically enough we discussed ordering black tags for my car only to call a month later telling me I had to order them and use the tags under t-tag....what tag?! My car was stolen I told you 3 times! Had to get a new t-tag. My tag came in and it was not the tag we had discussed. I was them financed through some no name bank that required me to have a bank account with them or they would charge me $15 to pay by phone. I asked to be financed with my credit union for them to eliminate checking my credit 7 times! I then had resistall coated on my car they for got to give me the car kit so of course I had to go back and get that. It was stressful enough my car got stolen but then to go through all this and I still have to order my own tags. Needless to say I am not happy with my experience. If Sam had done his part to dot his "i"'s and cross his "t"s instead of trying to sell me a bunch of extras maybe he would have ordered my tags, and listened to me when I asked him to finance through my bank. You would think me putting $10,000 as a down payment they would work for my future business since my husband needs a car and referrals. I can say out of this whole experience the guys working in the back in service/repair shop were willing to help anyway they could.

JC

2 de abr. de 2015

Bob Saunders and David Gersh have been very customer oriented. Bob even helped me out for the insurance since I am French and came to the US a couple of months ago. A gentleman helped me out also to speed up the paper work, while the reponsible person was busy with other customers, with very friendly support. It has been a real pleasure to buy a car from NUCAR.

ehandlr4ever

7 de mar. de 2015

I worked with the dealer for many weeks and she was never pushy or anything like other dealers. When I went in to purchase the car, they worked with me to give me the car I loved in the price range I needed.

rsmitty69

13 de feb. de 2015

You're honest and straight to the point, regardless if it's good or bad news, which is far better than what I deal with at a shop for my wife's van (they are not Mazda, so all good :) ). The vehicle you service for me is 10+ years and approaching 180k miles, yet your shop does a great job keeping it a safe option for my family and road-ready.I usually don't go out of my way to recommend a dealer-shop, based on my past experiences, particularly with the one we have dealt with for my wife's van, but NuCar Mazda (New Castle, DE) has definitely changed my opinion about that. I absolutely will recommend you to others, without a doubt and very easily so!To NuCar Mgmt: These are GREAT people who have seriously earned my trust, which is a miracle given my previous jaded opinion of other dealership-based shops...and I see this with other commenters, too...please show it back to them and grant them an upgraded facility! ...and coffee service...better coffee. :)

treal

10 de nov. de 2014

I had an issue with my window wiper fluid and thought it was broken. Soon after dropping off my vehicle i received a call saying it was fine and it works perfectly. I appreciate the quick response. Also the main tech that i was communicating with allowed me to use a rental for the morning and that was greatly appreciated. Service time and price is always a plus.

Msperling52370

3 de jul. de 2014

This was the best dealership service center I have ever used. I was visiting Delaware for a few days from NJ and had a recall for spiders in my gas tank so figured I could drop it off and get it taken care of in a day. Well the whole gas tank had to be replaced and they gave me a loaner to use. They did a wonderful job and the service was great. I will come down from Jersey to buy a car here when I am ready for an upgrade! Awesome dealership.

ctmarshall

13 de mar. de 2014

Nucar has been servicing my Mazdas for more than 12 years. My experiences have been universally excellent. The service is thorough and attentive, the estimates are fair and complete and the price is always fair. This may be the best service department I have ever worked with.

red2007fusion

25 de feb. de 2014

Mazda should close down this dealership because they do not represent the brand in a positive way. This place is filled with disgruntled GM salesmen who seem irritated they have to sell Mazdas and Chevys instead of Cadillacs. They are not helpful, not friendly, and are not knowledgeable about the product line they are selling. The worst part about my experience was the constant lying from Mike Spenser. He lies so much I dont think he even realizes he is lying. I am grateful I did not make the mistake of purchasing my new car here.

jpmiller1165

29 de ene. de 2014

Went to dealer for a specific vehicle we found on their website. Spoke to Q before leaving one dealer where we ran into what I feel was Bait & switch to make sure car we were interested in was physically there. Q told us he has put his hands on the car and it was right there. I made sure they were aware of our situation on the way down there, 30 min. from where we were an hour from home. When we got there q was actually pulling the car to the front door. We went in gave him our licenses for test drive and went out looking the car over and everything looked great. Q then comes out to let me know that his sales manager just told him that car was going to Texas and was already sold. Thank you very much Nucar Mazda and Pacifico Mazda for completely wasting my time and money. The 3s and 5 rating were strictly because of Q, otherwise they would have been all 1s.

megatodd

11 de abr. de 2013

Easiest car buying experience I ever had. Went through the Mazdausa web site and priced out the car I wanted using two local dealerships to contact. NuCar was super quick in responding with what they had in stock and their price, along with offering similar used vehicles on hand. Then Mike contacted me directly through email and got down to the specifics of what I wanted. After going back and forth with what I wanted, my price range, and time frame Mike said he could have the car ready for me the next day. They were the right price (I think I even mentioned in my email that if they could work that "miracle" in the price, I would pick it up that night....which they did) and couldnt have made it easier for me.Once the car and price was confirmed with Mike, Sal contacted me with the loan app. A few minutes on that and a follow up email he next morning and I was all set. Went into the dealership with wife and kids in tow and less than an hour later was driving home in my new Mazda 3. I'll say it again...easiest car buying ever!Leased my 2005 Mazda from the old NuCar 8 years ago and remember waiting for 4 hours to get eveything settled. BIG difference between then and now. Mike and Sal were great, John is going to work on my wife's Mazda 5 tomorrow, and I'm sure the rest of the NuCar staff are great and friendly as well. Want to see how the service shop is with my wife's car....I'm planning on being there with every scheduled maintenance.Thanks NuCar Mazda!!

mondov

18 de feb. de 2013

Jeff McElwee was a great help and very courteous. In and out of dealership in an hour and a half. This is the second car we bought from him in the last 8 months. Thanks Nucar Mazda!

eng446

29 de ene. de 2013

Dan was very helpful. He listened to what our needs were and he worked with us until we found an acceptable vehicle in our price range.

jersey8165

28 de ene. de 2013

I had a unique situation that I found myself in and in need of a newer car with better gas mileage. I emailed Jeff with particulars that I could work with to do the deal. He acknowledged my emails and phone calls with extreme professionalism. Jeff, along with Mike and Eddie, never gave up on me. They were able to accommodate my needs and I am now the proud owner of 2013 Mazda 6.....off the showroom floor! I couldn't be happier and I owe it all to Jeff, Mike and Eddie!

bcboomer

19 de ene. de 2013

Went to the dealership really just to test drive a vehicle, but the salesman and used car manager were so helpful and accommodating I felt that I was going to receive an honest and reasonable deal. It wasn't hard to buy a vehicle at all.

deanrose

14 de ene. de 2013

It was fun to work with Q, and the result was excellent. Drove home in a high quality used car. The car easily passed inspection by my mechanic when I took it in the next week. And it's great to drive.

icui2i

13 de ene. de 2013

Sal made our car buying experience as painless and quick as possible. Did not have to dedicate half a day to a car dealership. Sal was very helpful and friendly. Plan on buying another car from Sal and Nucar in the very near future.

lmsteelman

2 de ene. de 2013

Sal came outside to meet us when he saw us in the parking lot. He didn't wait for me to come in, which was very important to me. He did everything he could to help me find the right vehicle for me. He didn't make me walk all over the parking lot, he brought the vehicles to me. Also, he went next door and brought 2 chevys over for me to drive.I made two trips to the dealership and he did not pressure me to buy, he just wanted to find the right vehicle for me. He introduced me to Mike so we could discuss what I wanted in the CX-9. Mike then went to work immediately to find it and brought it in a day. Mike made sure the financing process went smoothly and quickly. There is nothing they could have done differently to please me. This was the best visit I made to a dealership looking for a new car. I love my CX-9, it is beautiful.

rh24kt

1 de ene. de 2013

Q Gordon has to be the most competent, friendly and effective salesperson I have ever worked with. I went to NuCar Mazda after looking at other SUVs. I had narrowed my search, but knew very little about Mazdas. When Q saw me on the lot with my son, looking confused, he came out and offered me assistance with absolutely no pressure to buy. However, because of his attention to what I was looking for in a vehicle, I left after less than two hours driving my new 2013 Mazda CX5. What impressed me most about Q was that even after I closed the deal, he still continued to assist me. He programmed my iPhone to the car, he returned my rental to Enterprise, and he made sure I knew how to operate all the cool technology that came with my new car. I never felt like I was being rushed although he was very busy that evening. What great communication skills!!! He made me feel comfortable throughout the entire process. I have recommended Q and NuCar to several of my friends, and will definitely look him up when it is time to buy a car again. Dr. Regan G.

trucker69

1 de dic. de 2012

i called steve about a truck they just got in on the used lot, he waited after hours for me to come look and test drive the truck. next day i got the truck.steve is very down to earth and easy to deal with there is no pressure what so ever.i will definately give them a call when i get another truck. the finance guy was very helpful and nice..

xStephanie

17 de oct. de 2012

It has been a little over 10 years since I purchased a vehicle. I was unsure where to go or what to do. Friends of mine have been buying cars from NuCar (Dan Stanitski) for a while now so I figure I would start at NuCar. I was very pleased with the friendliness of the staff, always making sure I was taken care of. Dan Stanitski was very informative and easy to talk to. I did not feel pressured and he was always smiling. Mike Spencer was very professional and courteous. What I liked most about these two gentlemen was their 'Don't worry about it, we will take care of it!' attitude and each of them had a lot of patience. I didn't feel like I was taking up their time. It was a great experience and I will be back to see what the service department has to offer. I never thought buying a car was so easy, Thanks Dan & Mike!

jabeck2406

8 de oct. de 2012

Our experience at Nucar Connection was a pleasure for my wife and I. Sal DiPasquale was our sales person at Nucar. His friendly approach as a sales person and his knowledge of the used vehicle we were interested in purchasing was the reason we decided to go with Nucar.

Joie Pyle

3 de oct. de 2012

My husband and I were looking for a car that would be worth the money to spend on it. Dan understood what we were looking for and gave us a couple of options to look at. Nothing seemed impossible and we walked away with a car my husband feels great about me driving for safety, fuel efficiency, dependability, and comfort. Dan was very patient as I called looking for the best not only in car safety but also what we could afford combing insurance as well. I would definitely recommed going to visit him and my husband is looking forward to working with him again in the near future for a new car himself.

Gloriabyars

15 de sep. de 2012

We have been a customer of this dealership for over five years and first of all I must say the service department is the best. We had a very very good experience with Steve and Mike. They were extrememly kind and friendly and informative. They followed through from the beginning to the end of the sale. They continued to stay on top of every situation. They answered every question and gave extra information. Steve was wonderful how he help me to sync everything in the car and never once acted as if I was taking up too much of his time. They kept me smiling and I will continue to do business with Nu Car Mazda. I am so happy and pleased with my car and the all the salesman,managers and service techs that had a hand in this transaction.

michele.goldsmithvoshell

15 de sep. de 2012

This is our 2nd purchase from NuCar New Castle. We were so impressed on our 1st purchase, by not only the initial service but also the follow up service that we did not hesitate to look here when it was time for a trade. We were given a fair trade in value & very happy with our used car purchase. Dan Stanitski is very professional and personable. The process was seamless and pleasant.Look here first for your car purchase and I highly recommend DanBob & Michele Voshell

GinnyMPA

13 de sep. de 2012

I went into this dealership in a panic, as my car had died earlier in the day (on rt 495, with three kids in the car!). I went in, not knowing what to expect. And it turns out that I am THRILLED that I went to this dealership first. Sam Stanitski was AMAZING! He took into consideration what I needed, what I wanted to pay, and found the PERFECT car for me. Everyone there worked with me in the most professional, polite, and pleasant way imaginable. And I walked out the door with a safe, reliable car at a price that simply could not be beat. Thanks for such a great experience!!!!!

isthomas1

3 de sep. de 2012

Sal DiPasquale and Mike Spencer defined the way car buying should be! My experience started with Maria in Nucar Mazda's online department. I explained how frustrating my car buying experience had been up to that point. Her responses were immediate and understanding and she assured me I would be matched with a knowledgeable sales person who would have the answers to my questions along the way. The entire process from start to finish was quick, easy and a no pressure environment....the way car buying should be. I will definitely recommend my friends and associates to Nucar Mazda for any future purchase.

Jinxed7137

18 de ago. de 2012

This auto purchase was the easiest I have ever done. Sal is a true gentleman and I never felt pressured or pushed into any portion of this deal. With Mike as a solid point person for his team, I had the details of the purchase within 20 minutes of walking through the door. The environment of the dealership is pleasant, hassle free, and respectful. I will get my car serviced here for the duration of my ownership and will most certainly refer my friends and co-workers here to afford them the same refreshing experience that I had.

mmatarese

18 de jul. de 2012

Nucar is the only dealership we would consider buying a car from, new or used. The service is unmatched and we never have to haggle.

tbumpers

21 de oct. de 2011

Steve was extremely helpful and friendly. He answered all of our questions and maintained dignity while following up on the sale. Many dealers are so pushy and overbearing it makes buying a new car a hassle. He made me feel like when, what and how was my choice while still showing he was excited about the sale. I did most communicating through email, yet still felt like I knew him personally.