Tim1953

30 de oct. de 2016

Wade and Mike are both very helpful and professional. We're happy with our new Ford Escape and are happy that we were able to work with O' Daniels Ford in New Haven. This is the second vehicle we have purchased from that location since 2013. We've always been happy with the service and sales staff. Thanks again for all the help. Thanks again Wade Stuckey. Great personality.

cqajnobles

15 de oct. de 2016

I love Odaniel ford!!!!! Scott Oser our salesman is top knotch, he and the rest of the Odaniel team treat you like family!!!! We were in and out of there within an hour and a half with the vehicle we wanted within the price we wanted. Could not ask for a better salesman or dealership. This is our second purchase from Odaniel. We have had wonderful service from the service department as well. Odaniel will always have my business!!!

johnra53

12 de oct. de 2016

It was a real pleasure working with Dan Garman. I admire his work ethic very much! We communicated many times throughout this experience. He always had quick responses to my e-mail inquiries. His verbal and written resposponse were always easy to understand in layperson's terms. I requested Dan to assist with me trying to work with the covering party's insurance company due to their lack of responses to me. Dan did not hesitate. He was INSTRUMENTAL in moving forward this claim to fruition. He sent them the required requested information to them almost immediately. He completed my car ahead of schedule and the quality of work was great! Lastly, Dan is a very friendly and likable guy! I enjoyed talking to him very much! Please extend my thanks and appreciation to Dan for a job well done! Dan Garman is definitely an ASSET to your dealership!

lwood

12 de oct. de 2016

Ken Miller, our salesman, was very friendly and accommodating as was Mike Everson. I was very nervous about purchasing another car, but can honestly say I had a good experience at O'Daniel Ford!

Family of 6

9 de oct. de 2016

I was without transportation and in a bind. With my credit it was almost impossible to get a good vehicle that was big enough for my family. Mike worked really hard to find a vehicle that was both within my budget and big enough for my busy family. I love it so far. It was far more luxurious than I'd anticipated. Now we're rolling in style! :)

lee

6 de oct. de 2016

Kenny Miller was very helpful and a great person to deal with. made my purchase of my used car fun and easy to get done.

Thurman Eubank

6 de oct. de 2016

Kenny Miller was a very friendly salesman and was very helpful in the process of buy our car.

Laura B

12 de sep. de 2016

Wow!....what a nice difference. I had been actively looking to purchase a vehicle for about 5 months and thought I was going to be getting a used "new to me" vehicle. With the help of Sales Person, Tony Fortner, New Car Sales Manager, Brent Swartz and Business Manager, Mike Everson. I purchased a NEW "new to me" vehicle that was in my budget. After much frustration with other dealerships, it was really a nice change to work with the people at O'Daniel Ford-Mitsubishi. Thanks so much for being a nice kind of different!

Dave hall 123

6 de sep. de 2016

Very fair prices and clean cars, if I need another car I will go back 1st. A whole selection to chose gave us all the information on the history for

mary01

1 de sep. de 2016

I purchased a Ford Fusion and I love the car. Not only did I get good service but they had me bring the car back for a cosmetic upgrade and now the car looks brand new. This was the lst dealership that I know that offers this on used vehicles. Within a half hour my car was simply beautiful. Phil and Jeff are very nice people to deal with.

deb46

24 de ago. de 2016

We have purchased three vehicles from ODaniel Ford, and we have been very happy each time. We bought our first vehicle from Phil Swaidner and have continued to go back to him because he is always very friendly and excellent at following up to make sure everything is going well with our vehicles. I would recommend him and ODaniel to anyone.

kwpoppie

23 de ago. de 2016

After becoming fed-up with the games that were trying to be played while working with a Dealership on the north side of town, I reached out to Tony Ballinger at O'Daniel Ford. After e-mailng Tony what I was looking for, he apparently waved a magical wand because he came back with the exact 2016 Ruby Red Edge Titanium that I had requested. Not only did he locate the vehicle I wanted, he located one that came with an additional $2,000.00 rebate from Ford( that the other Dealership didn't even know about) and 20 inch tires and rims worth $995.00 at NO CHARGE! After telling Tony what I needed to get for my trade, he asked for the mileage and VIN #. Thirty minutes later I receive a call informing me, "no problem" all systems are GO. That's without even seeing my trade! Are you kidding me?So for those who are tired of playing cat and mouse when purchasing a vehicle, go see Tony Ballinger at O'Daniel. He'll making buying a new car great again!

Susan Trachtman2

23 de ago. de 2016

Working with the staff at O'Daniel Ford Mitsubishi was easy and enjoyable. They went out of their way to get the exact SUV I wanted, down to the interior color. Tony Ballinger located the car and had it ready to go on the day we wanted it. He spent over an hour with us reviewing the operation of all the electronics we were unfamiliar with. The first cars sales associate I've given a hug to before driving away!The financing was all set up and prepared for us by Mike, so all we had to do was sign. Options were reviewed with us on all warranties etc. that were available so we could make educated decisions.Jeff O'Daniel checked in with us to make sure everything was going smoothly.We drove from Monticello, IN to buy our car, and had our large dog with us. She was welcomed in to the dealership which was really nice for us to not have to worry about her out in the car.

dustinfish

18 de ago. de 2016

I have bought four cars with odaniel ford. Phil has always taken care of me, and have never regretted it. I never felt pressured to buy anything, and phil never put me in anything my wife and I wouldn't like. He is a great salesman, and person. Thanks again phil, this 2016 f150 is more than I expected out of a truck.Dustin

Satisfied customer

17 de ago. de 2016

Recently purchased our 6th vehicle with Phil and O'Daniel. Only one negative issue that was corrected swiftly and satisfactorily. Phil has always had our best interest in mind with each deal. We will continue to be customers.

JR72

17 de ago. de 2016

Our salesman Ken Miller was very personable and informative. Ken took his time and stayed with us through everything. Our used car buy was just what we wanted, Thanks Ken

Tom L

15 de ago. de 2016

Phil is a awesome sales representive!!!Great experience, highly recommendedThanks again, Phil and Mike and O'Daniel Ford Love my Ford Truck it is really awesome!!

BrockatDRB delivery Inc.

14 de ago. de 2016

I've been working with the O'Daniel crew for just over two years now, and I feel like I already have friends in the business. I've bought 4 commercial vehicles and 3 personal, new and used. I really can't say enough good things about these guys. From the sales lot to the garage, I'm always in good hands.

Dave Kinney

10 de ago. de 2016

From the time we stepped onto the lot it was a great experience. Phil was helpful, but not pushy. He seemed to be more interested in getting us in the car we wanted, at the price we wanted than a commission check. He delivered everything he said he would from start to finish. If your looking for a new or used car, I would recommend seeing Phil at O'Danial in New Haven. Thanks Phil!!

SpencerL

9 de ago. de 2016

Great experience. My salesman was Shawn Zuber. His expertise was top of the line. Service was great. He went above and beyond to make sure I got the customization I was after. His industry experience and aftermarket product connects gave me a value I was extremely satisfied with. I will be returning for my future new vehicle purchases.

Doug/Lori

1 de ago. de 2016

We received great customer service from Phil Swaidner, Jeff Lengerich, they went above and beyond what they needed to and helped us get into our truck with a great rate, they all 4 helped us in every way,, and it was really easy... Also the owner Jeff Odaniel was great in returning the truck we bought in returning at the time he said..Once again thank you all for what each of you did for usDoug and Lori

Revrv123

23 de jul. de 2016

This was our first time buying new and decided to go with Odaniel. They were much more invested in finding us what we wanted than a dealership that would have been closer to us. Our salesman, Tony was great and even worked on finding us what we wanted while he was on vacation! We will most definitely be back and recommend that our friends and family go to Odaniel as well!

Emmett jay

19 de jul. de 2016

This is my second car purchase with Phil and O'Daniel Ford New Haven the reason why I came back for the second time because the service was so great the first time

William Hyden Jr

14 de jul. de 2016

Great Customer Service as usual. Second time I've purchased a vehicle from Phil Swaidner and the O'Daniel Ford dealership team and as usual it was pleasure. I'll definitely be sure check out their inventory before shopping around and suggest to everyone to do the same!!

Kikilia14

28 de jun. de 2016

You can't go wrong at O'Daniel in New Haven. Everyone is wonderful to work with from the body shop to the sales department to the repair and maitainence.Customers are taken care of and treated well. I won't go anyplace else to have my car serviced.

Arileavoirol01

28 de jun. de 2016

I was looking to get a new car and I decided to go to ODaniel because my step dad and mom both had gotten theiron vicheles from here, and I'm so happy I did so. Phil was a super help and a great person all around he helped me figure out all the bells and whistles that came with the new car and he was fantastic! I'm so happy with my new car!

JamCity

24 de jun. de 2016

This was our first time dealing with O'Daniel and Phil Swaidner, and it was a great experience. The extremely friendly and helpful staff made the purchase go smooth and stress-free. We give them a five-star, two-thumbs up rating.

Silent Lady

22 de jun. de 2016

I just purchased my 2nd car here and brought my mother here to get her car. Dealing with Phil is a pleasure. There is no high pressure and he always bends over backwards to answer all requests, concerns and questions. I am giving Phil's name to everyone I here that is looking for a vehicle.

Theresa520

10 de jun. de 2016

This was my 7th vehicle I have purchased from O'Daniel Ford. Rob Moyle was very curteous and helpful during the whole trade in and buying experience for my latest purchase. He was so easy to work with and answered all of my many questions. Mike Everson was very organized and knowledgeable with the financing side of the equation. The staff at O'daniel are always professional. I would also highly reccomend their service department and body shop. It will soon be time to find a another nice used car for one of my 4 sons.. I wouldn't go any where else but O'Daniel Ford.

Nate

10 de jun. de 2016

Everything went smooth and people the are great! Salesman was not pressuring and was willing to help me find the right vehicle for me. I highly recommend Mathan Kohne as your salesman. Very dedicated and passionate about his job!

braden pope

7 de jun. de 2016

Phil Swaidner made the buying process easy & stress free! Its very hard these days to find a car dealership thats in you corner, BUT LOOK NO FURTHER! If your looking to buy be sure to stop in to O'Daniel Ford Mitsubishi

Philldilley

2 de jun. de 2016

I was more then happy to do business with Michael and the rest of the staff at Odaniel. They made trading in two vehicles for one a very easy process. Found a couple minor cosmetic issues on the car after we brought it home and they were more then happy to work with me and get them fixed. I can guarantee I will definetly be doing business with this dealer in the future. My family is strictly a ford family so I will be sending my parents their way! Thanks again everyone at Odaniel!

matt young

2 de jun. de 2016

Very friendly, not pushy salesman, if they have the car you want or like they will work with you to make it yours thank you Mike. P.

jeepdad00

1 de jun. de 2016

Had a great experience with these guys my first auto buy since bankruptcy 3 years ago and I felt no pressure and then treated me with respect not like they couldn't do anything for me!! Very helpful even got a better rate than we came in with also was able to work on our buying price of the new vehicle as well as a really fair trade in value for our trade! Great job

Izzy

31 de may. de 2016

I had done some research on the vehicle I was interested in and was excited to test drive it. Phil Swaidner had me test driving in minutes and worked hard to help me reach every goal I had for my purchase. They gave me fair trade value and helped me get the payment I wanted for a great deal. Very polite, friendly and helpful service. I'll be back to Odaniels and asking for Phil for any future purchases.

rsbridge3

31 de may. de 2016

Our company started shopping for another lease vehicle and the trucks we wanted were not uncommon other than we wanted a V8 engine in the body style that we wanted, Phil not only found us the trim packages we wanted at a great price but the truck was available the same day. We were very impressed with the dealership, and the customer service that we received from Phil Swaidner.

tdornseif

31 de may. de 2016

When shopping for my first new Truck I was very happy how smooth the process went, they kept me in the loop and up to date the entire process. Even after I brought the truck home they have called to follow up and see if I needed anything.

Robjohnnie29

28 de may. de 2016

We recently purchased a 2002 F250 Ford Super Duty Extended Cab. Our truck is very clean inside and runs great! We are very satisfied with our new to us truck! I definitely will purchase more vehicles from there! We highly recommend this dealership!

linnkm74

26 de may. de 2016

When shopping for my first brand new car ever I had a very specific list of features that I wanted for the price I wanted to pay. When the list was presented to the dealer the response was no problem we will call you when it is here. I could not have been happier with how smoothly the process went.

jimntess2001

25 de may. de 2016

We bought a 2002 Ford Taurus SES yesterday and Phil Swaidner was our sales rep. Mr. Swaidner was pleasant and professional in his demeanor throughout.

David Hamilton

23 de may. de 2016

Tony made it very easy to buy our new car and was very helpful in explaining all of the options that were on the car.

Janet Thomas

13 de may. de 2016

Best car purchasing experience ever! Scott Oster was great! He found the exact car I wanted at the exact price I wanted to pay. He's very easy to work with and made the experience very pleasant.

Lynne S

8 de may. de 2016

We do all our business with O'Daniel. Purchased a used vehicle. I worked with 2 sales reps Ken Miller and Phil Swaidner. Neither one was pushy. The entire process was simple, easy and quick. In and out in no time on a Saturday!

Shaun Flaugher

7 de may. de 2016

Kenny Miller was an awesome sales rep that helped us with or new used Escape.. We would suggest everyone talk with Ken before making your decision on a Used Vehicle somewhere else. Mike Everson was also awesome as he got us a good warranty and worked with us to get the financial plans we wanted.

Josie123

27 de abr. de 2016

My experience with Odaniel was great. My son-in-law referred me to them. Phil was very honest and patient with me and I love my new car.

Gaffnag

25 de abr. de 2016

The sales person was very knowledgeble, courteous, professional, easy to talk to. Not pushy and constantly calling. He was quick to answer any and all questions. He was looking out for me as the customer and not trying to oversell or undersell the product once he understood what I was looking for. He was personable and I would recommend him in a heart beat as well as O'Daniels.

Terry

14 de abr. de 2016

The fellows at O'Daniel Ford were great, Kenneth Miller helped us with the showing of our car and jumped in to help seal the deal

johnra53

13 de abr. de 2016

I really liked the no haggle experience. The prices were listed on many cars that included all discounts, rebates., etc.I test drove 3 different vehicles each time downgrading in class. Don Spice Jr. continued to be very helpful and friendly throughout even though his commission was more than likely impacted in a negative way due to the subcompact car I ended buying from him..Mike Everson spent a lot of time explaining the fine print and also explaining the many products offered. He too continued to be friendly and respectful, etc. even though I declined on all of the products offered. I'm pretty sure his commission was impacted in a negative way as well.

Caseyjamie54

11 de abr. de 2016

This dealership is amazing!!! Kenny Miller, Mike Everson & Jeffery Lengerich were amazing to work with!!!! Such Wonderful Customer Service!!! No pressure to buy. No hassle why looking at the vehicles. Made our new car shopping/ buying a very relaxing process. My husband & I couldn't of asked for a better group of people to get us into the vehicle we loved! They all went above and beyond to help us out. We will definitely return here for future vehicles and will recommend this crew to anyone looking to buy a car!!! Thank You for such a wonderful experience!!!

Brent Lewis

9 de abr. de 2016

Our salesman was attentive and curtious. Knowledgeable about the truck we purchased.Even changed our plate in a downpoor rain.I will try to send friends.

Lana Jean

7 de abr. de 2016

Normally my husband and I would shop on a Sunday so that we would not have to deal with a salesman continuously hovering. Mike Pocci and the rest of the team provided such a relaxing atmosphere for us, provided frequently asked questions for us that we had not thought of to ask. Great experience, we will definitely continue our partnership with Mike Pocci and the team:)

Cathy D.

6 de abr. de 2016

Pleasant, no pressure staff. Helpful, experienced and friendly. Love my 2015 Ford Fusion! Everyone made the sale enjoyable and went the extra mile to help me. Thank you!

Eric Lowe

4 de abr. de 2016

Found a car online a few hours from my phone called and Kenny was very very helpful had the car ready and waiting for me to drive when I got there answered any all question I had and was very friendly

Mike Repp

1 de abr. de 2016

It is always a great experience with the service team at Odaniel Ford especially Glen Campbel. Glen is always prompt and attentive to the needs of my vehicle. I appreciate Glens communication with me as he makes sure that I have a clear understanding of proposed repairs to my vehicle based on his teams detailed inspection.

Love my Ford

31 de mar. de 2016

Phil was very easy to talk to and willing to go the extra mile to find what we wanted. He kept in touch daily until he found what we wanted. I'd buy from him again, he earned our trust.

Bcar12

31 de mar. de 2016

Excellent customer service! Everyone involved with my sale took exceptional care of myself and family members! Have referred friends to the dealership and to Phil! Would recommend them to anyone looking for someone genuine to work with!

KRISTOPHER R KREAGER

31 de mar. de 2016

They were able to get me a good deal on a trade in even though I had negative equity. They will work with you no matter what.

f250fordman

31 de mar. de 2016

My wife and I drove from Wapakoneta Ohio to look at a truck that I called about. When I called about that truck I talked to Phil Swaidner. Phil was very courteous and professional on the phone, he answered all of my questions and even took pictures of the truck with his phone and sent them to me because we live so far away. When we made the trip to the dealership we were greeted by everyone we came in contact with until we met Phil. Phil and Mike Everson treated us with a level of respect and professionalism that we had not come close to receiving at our local Ford dealership. We may have to drive an hour to get there but O'Daniel Ford is where my wife and I will shop for our vehicles from now on. Definite home run!!!

djayk

31 de mar. de 2016

Whether its your first car experience or seven purchases later, Phil and his support team, Jeff and Mike are there to listen, show you vehicle options, answer your questions and never push you to a decision. Phil works diligently for your complete satisfaction and builds relationships to earn your future vehicle business. I encourage you to call Phil and experience the enjoyment in buying your new vehicle.

Ford Edge Happiness

30 de mar. de 2016

Went in on a Saturday afternoon looking to test drive a Mitsubishi. Left with a Ford Edge that I would have NEVER thought would be in my budget. Scott Oser listened to me and found exactly what I wanted - beyond my expectations - all without the "dreaded car buying experience." It was the quickest transaction I have ever had. Again, I want to stress that I now have a beautiful vehicle that I did not think would have been in my budget. I am so thankful. I had gone to another local dealer for my last two vehicles and I was always happy and thought I was getting a good deal. I now realize that there is better. I will absolutely return to O'Daniel and look forward to dealing with Scott in the future. I have also worked with Glenn Campbell in the service department and am impressed with his knowledge of vehicles. I have always experienced great customer service in dealing with Glenn (I had a 2006 Mitsubishi Eclipse in the past). I would highly recommend O'Daniel's service department and have enjoyed working with Glenn, Josh Loomis and Mike Lothamer. Top notch gentlemen!

C.H.

30 de mar. de 2016

The service that I have received through the years has been outstanding on my Ford vehicles. I have always been accommodated when scheduling for routine maintenance which is usually a last minute call. I am always greeted the minute I walk through the service door and then kept informed of the progress and wait time. If their is something that needs to be addressed it is brought to my attention in a very professional and knowledgeable manner. Over the years my experience with the service at the New Haven Ford dealership is always awesome. Thank You !!

Explored12

29 de mar. de 2016

I went in just to look,Ken was so kind and helpful he also got Jeff involved and between the two of them I left in a new SUV. They both rock!!! Mike made the financing process easy. Thank you to everyone.

Mustang Andy

25 de mar. de 2016

Mike was very professional, but friendly and accommodating. He took his time answering our questions and helped us out with the little things. It was our sons first experience buying a car -2010 mustang. A moment he will never forget. Thanks Mike for all your help. Our son is still on cloud 9.

fordowner jm70

25 de mar. de 2016

nd went out of his way to see we knew the answerawas very friendly and being new he was very helpful. he looked up up everything we asked about

fgngfvjfgjghj

25 de mar. de 2016

Don was very helpful, very kind and informative would for sure recommend this dealership!!! Service was amazing and was very helpful for finding me the right vehicle

Tmputer66

25 de mar. de 2016

The car buying deal went smooth and guick. Had a few issues with vehicle in first two weeks but the dealership fix those in a timely manner.

DustinK

24 de mar. de 2016

It's always a pleasure working with ODaniel Ford; Glen kept me informed on the status of my repairs and the quality of work is always exceptional.

damnunicorns

23 de mar. de 2016

These guys are great. I came here interested in a manual car not knowing how to drive one. They taught me in the parking lot and I was able to drive the car home. They worked within my budget. I'm incredibly happy I chose to come here. I didn't feel any pressure to make a quick decision from the employees. I will definitely be telling people to come here.

karen866

23 de mar. de 2016

Sometimes you expect high pressure at a dealership. From the time I arrived at the dealership I was treated like family thanks to Scott Oser. All of the people I dealt with treated me with kindness and respect. Thank you ODaniel Ford and Scott for such a wonderful experience.

Nicole11

16 de mar. de 2016

Great costumer service! Always willing to help and give great advice. Shuttle service is very convenient. They always get my vehicle in and services in a timely manner.

Linda L

16 de mar. de 2016

The entire crew in the service department are knowledgeable, courteous and helpful. Today's appointment was handled by Glen Campbell. I peppered him with questions about my vehicle and he provided insight and information.

Cathy V.

15 de mar. de 2016

Glenn Campbell does an excelent job with my car, he always handles any situation that I have with my car with professionalism and utmost care. He goes above and beyond, always has a smile on his face, he make my experience very pleasent.

Linda Rider

15 de mar. de 2016

I never like to go buy a car because of salespeople. Mike was very friendly and not pushy. He's a good salesperson. I give a 10.

kathy

15 de mar. de 2016

I don't like shopping for cars! In fact, I hate it! My husband couldn't get enough! However, Don Spice (salesman) was wonderful as was Brent when we financed our new car. We purchased a 2015 Ford Fusion Hybrid. This is an amazing car, but since I am not a tech person, Don spent all the time I needed for him to help me so that I could understand. I will probably have to call him to ask a question or two, but he told me that it wasn't a problem. He would do whatever he could to help me. My husband is pouring over the book, but I am more of a hands on person. I need to see and actually do what is being talked about. Thank you both for taking such good care of us, and for the kindness you have shown to us!

13 edge

11 de mar. de 2016

Salesman polite, on time and extremely helpfull. The sales staff was professional and helpfull. I would recommend these people to a friend. I have been doing business with them for years.

Ford Edge driver

8 de mar. de 2016

I purchased my Ford Edge in 2009 through Scott Oser - great sales person. I have taken the vehicle there for all maintenance and needed repairs(very few). The technicians and personnel in the service department are attentive and friendly and helpful. great job!!!

marcus

7 de mar. de 2016

Got into a 2007 Escape with an affordable monthly payment plan. The time to get approved didn't take long and I didn't feel like I got overcharged for financing.

Briezzy

7 de mar. de 2016

Brought my car in for a little maintenance work. Staff was very friendly and knowledgeable. Will definitely be a repeat customer for my future needs.

Bcs12891

7 de mar. de 2016

I got my brake pads and rotars changed service was very friendly and quick with the service! I would recommend to any of my family and friends every time.

noggin

7 de mar. de 2016

I always have my vehicles service at O'Daniel Ford. I brought my 2011 F-150 in recently for an oil change and thought I needed brakes, come to find out I didn't need brakes. I was relieved that I didn't have to have brakes at this time. I feel Glenn won't try to sell me something I don't need.Thanks Glenn.

Auction Guy

7 de mar. de 2016

Shawn was very helpful in buying a new 2016 Ford E450 for the company. He had recommendations that helped in our purchase of the unit. My wife and I have bought cars from him in the past. My wife purchased a 2016 Escape and I bought a 2010 Ford Taurus. The service ha been fast and reasonable. I would highly recommend them for any and all purchases.

JimBBQ

7 de mar. de 2016

Usually take my car into the dealership and have excellent service. Glen Campbell is knowledgeable, personal and friendly. He goes the extra mile to ensure my car does!!

PaulOfferle

7 de mar. de 2016

Glen and Mike get you serviced without any surprises. In and out in a timely friendly manner. They are helpful in answering technical questions as well.

Patti

7 de mar. de 2016

Have several company vehicles that we bring in for service. We deal with Glenn Campbell for service and he delivers every time. Sales rep for our vehicles is Shawn Zuber. Both make doing business a great experience. Thanks O'Daniels!

Mishelle C.

7 de mar. de 2016

I have taken my vehicles, regardless of make, to O'Daniels for many years. Glenn Campell has been our liaison with this company, while always friendly and honest, what stands out most of is the level of knowledge no matter the challenge and the lengths they will go for their customers. Which brings me to one story: I had a huge bubble in my tire which is a special size for my model, and I was getting ready to drive over 200 miles. The original car dealership told me it would be a month, Glenn found me a tire, had it shipped and on my SUV in less than 48 hours - at a cost less than I was quoted by the makers of the vehicle! These are just a handful of reasons I am a satisfied, returning customer.

cindi3959

7 de mar. de 2016

The people who work there are very accommodating, friendly, knowledgeable, have quick responses, and are great with follow-up. I would definitely recommend O'Daniel.

Concrete

7 de mar. de 2016

I have been buying trucks from O'daniel for 25yrs. They always do a great job, give you a great deal and take care of all the little things. I will continue to buy from O'daniel for many years to come. Shawn Zuber did a great job of handling all our needs. I also buy all my cars from the O'daniel dealerships. The O'daniel's are great people and as honest as they come by. Thanks, Tony Page, CC & T Construction

Great

3 de mar. de 2016

Every one was really nice and they helped me get into a nice truck in no time. Great place to go had no issues with them

Mz. Wize

3 de mar. de 2016

Like many people, I dread when the time comes to go car buying because of the games. I was in and out of O'Daniel in less than 3 hours. There was no back and forth, I was given a fair amount for my trade and the vehicle I bought was not overpriced, knocking out all the hours of negotiations that I was preparing for as in past auto buying! Thanks Mike Pocci!

Cwalker261

2 de mar. de 2016

It was great working with Mathan Kohne & Jeff Lengerich. They made the experience very pleasant. Mathan was very knowledgeable and helpful explaining the different features. I would definitely recommend them to family and friends. Mike Everson was very good to work with also.

Diva_price

1 de mar. de 2016

Excellent customer service. Mike was very nice and personable. He goes beyond selling you a car. He gives you several options and helps you narrow your search down. I've had a few issues with my suv and he made sure they were taken care of promptly! Bought my suv and 1 month later came back and bought another vehicle from Mike.

Fordtruckforever

23 de feb. de 2016

When we thought it was time to trade my truck I called mike pocci to tell him we were looking to trade.mike and I have dealt before and I feel he is honest and does his best for you and odaniel ford.we got together he made me a good deal again .what I like is your not pressured. Service has been great . good deal all around.

kelly0420

18 de feb. de 2016

I would have to say that the sales staff was very friendly and so knowledgeable. They found exactly what I wanted and was not pushy about it.

colts12man

17 de feb. de 2016

This dealership is not honest. I purchased a used car from them, they were aware of problems that were involved with this car. They warrantied the car for 3 months, 3000 miles. They heavily pushed the extended warranty which puts money in their pockets, and they can rid themselves of the vehicle. When I first learned of problems this vehicle had, they told me they had fixed the problems, but would not release the work orders. I drove this 3 month 3,000 mile warrantied car only 7 times in 2 months. The rest of the time it was in their shop or Ft Wayne Nissan. I e-mailed the owner, Jeff O'Daniel, and he ignored me. I called, got immediately directed to voicemail. After constant pressure from e-mail and phone calls, he finally responded. All he told me was that he was referring me to the Manager that I have had to deal with since November, when I purchased the car. Since I was relentless, O'Daniel agreed to extend my 3 month warranty to April. It was due to expire in February. I have a faulty tire pressure sensor, and I told the Manager about it. It did that from the beginning, and they claimed they fixed it. It was fine for 2 days then went out again. I called him, he blew me off. I wanted to know where the tires were purchased, they are new, I wanted warranty info on them, he blew me off. I tried to start my car today and it would crank but not fire. After 10 minutes it did. But, the service engine soon light came on. I called him, he said it was probably a sensor and they would not cover it. Blew me off again. As soon as the ink dries on the paper, don't expect them to back their cars. Never again will I buy a car from this company. BEWARE!! I was a sucker, don't be one too. I've rated their friendliness as poor. They are friendly until they get you to take a bite of the apple, then they are snakes. I'm sure if there is a lemon law in Indiana, they know it by heart. If the time limit runs out, the attitude changes. Avoid this company at ALL COSTS!

Tom_F

4 de feb. de 2016

I believe that they deserve it as I have used them for my service needs regardless of the make and model of my vehicle. They are trustworthy and have actually saved me money over the years despite having the label of being a "dealership". You get what you pay for in this world.

Heidi999

3 de feb. de 2016

I always get Friendly Service with a smile and greeted as so as I get there . Great on getting me in and out quickly so I can get back to my day.

Donna Anderson

26 de ene. de 2016

Bought a used car for twin 16 year olds.. they were amazing to deal with . Issue with car after we bought and they Fixed and stood behind the sale. !!! When the twins need cars WE will use Phil and the team - Awesome and reputable dealership !!!!!!!!!!

Harley guy

21 de ene. de 2016

I drove from Detroit to purchase a used vehicle.I had contact via phone and e-mail with the sales staff Mike Pocci and Jeff Leingrich as well as Patrick Sorvari;upon my arrival -I was an hour late due to weather conditions-these gentlemen were on the spot to promptly address my needs and the entire purchase experience was flawless and met or exceeded my expectations

genie1913

20 de ene. de 2016

Phil Swaidner was my sales person and he was very helpful. I have bought from him before and feel like he is very honest and I can trust him to give me a good deal.I would have given this process a 5 star but I did not enjoy my visit to the finance department. I am happy for zero percent financing but when I said I didn't want any of the extras the man just wouldn't stop trying to sell me extras. This transaction still bothers me.

ggongaware

28 de dic. de 2015

I've purchased vehicles in the past. I've never had a salesperson put me where I wanted to be payment wise, in something that I wanted as opposed to selling me what they wanted to sell. I'd recommend Mike Pocci to anyone I know who's looking for a vehicle.

pissedoff1

22 de dic. de 2015

I purchased a 2006 F-150 from Mike Pocci. I seemed like a really nice truck. Less than a week after purchasing the truck I noticed the truck was misfiring. This is common in this year of the model. It requires for a full tune up. This can be very pricey. After doing my research and looking into my options I found that I had to have a full tune up done. The dealership is obviously aware of this issue with model and year having issues. They never disclosed that this vehicle has never had this service done to it and it was way over due. I am assuming that is why the previous owner traded it in. I find it very had to believe the dealership wasn't aware of issues that were involved in this truck. They didn't hesitate to sell the truck knowing the issues the truck had. In short they sold me a lemon. Like a fool I took it to their service department to have the tune up done. They took me to the cleaners again, I wouldn't recommend buying any vehicle or taking any vehicle there for service.

Sue Cuddeback

30 de nov. de 2015

I think that ODaniel is the best Dealership I have ever dealt with. I have driven Ford's all my life and have never had a better Dealership to work with. They keep their word on everything that they have said or done. The Service Dept. is awesome, they are very neat when they work on the vehicle, oil change etc. They have been kind when servicing my car and would recommend them to "ANYONE". My salesman Phil Swaidner is great, he is honest, kind, and did everything he said he would do for me buying a used 2013 Focus. He went out of his way for me to help with a few issues I had with the car. Mike in finance is awesome too. I just feel that they keep their word and go the extra mile for their customers. The honesty and kindness did not stop after I purchased the car and that is a bonus. Again, they are the best Dealership I have worked with in the past 40+ years. I am a loyal Ford person and have found the best Ford Dealership to deal with. If you want honesty and good work go to ODaniel you will not regret it.

JanJan

30 de nov. de 2015

O'Daniels has a unique young man working in sales, Will Douglas realized we were only settling on the vehicle we were about to purchase. He found us the car we really wanted and it is the perfect fit for us. Will has seen that anything we needed since purchase was handled fast and friendly. Will made this the most pleasent vehicle purchase we have ever experienced.

bakerpalmer

23 de nov. de 2015

I bought my first car here, 8 years ago, with guys named Paul Berry and Scott Oser. Today, after that car bit the dust (8 years and 130,000 miles later), I was in need. My credit isn't great, but I had a trade and a down payment. A great, great guy by the name of Will Douglas called me after I inquired online. I explained the situation, told him my dad had worked there in the detailing department, and that I really wanted to stick with them. Long story long, Will worked diligently to get me approved and into a new, reliable car. I hope to have this one for 8 years, though I look forward to working with Will for a car for my husband soon.

Qtiphockey11

23 de nov. de 2015

Definitely would buy a used vehicle from theae guys again, had a few issues after taking the car home brought the car back abd even tho they sold the car as is , they stood behind the vehicle and got it fixed for me . Obviously you can buy a used vehicle in confidence here and still get a great deal w/ out feeling like you are buying a head ache .

djayk

19 de nov. de 2015

Thank you Phil for your sincere customer service I experienced from both you and the O'Daniel Ford organization during the purchase of the 2013 Ford Taurus. Your politeness, sales professionalism and ethics was very much appreciated. I recommend my colleagues, friends and family to give Phil the opportunity to earn your trust and business with your next vehicle purchase.

BethSara

18 de nov. de 2015

Had a Awesome experience, went in test drove , then after that every thing was just awesome went so smoothly, no one could have had a better experience, thanks for everything. I am more than happy so far. Happy Thanksgiving to all. and thank you ever so much.

Joyce

9 de nov. de 2015

I purchased a 2013 Ford Focus from O'Daniels and it was so nice to deal with such pleasant, helpful people. Phil Swaidner was the salesman and he could not have been nicer. Will did the financing part of it, and he did a good job too. I love the car, and would highly recommend O'Daniels to anyone who is looking for a vehicle.

DCHAPPELEAR6291

6 de nov. de 2015

I PURCHASED MY 2012 MUSTANG FROM ADAM HEISER FROM O'DANIEL - MAZDA LOCATION ON 08/05/2015. I JUST CAN'T FIND THAT LOCATION ON THIS SITE. SO, I AM WRITING THIS REVIEW ON THIS SITE. I AM VERY PLEASED WITH ODANIEL DEALERSHIPS, AND ADAM HEISER EXCELLENT PRESENTATION, AND CONTACTING ME THE SAME DAY OF WHEN I BEGAN SEARCHING FOR A NEW CAR. I BEGAN SEARCHING AT 3 AM ON WEDNESDAY 08/05/2015, AND AT 8:37 AM, ADAM CONTACTED ME AND THEN AT 3 PM I WAS TAKING A TEST DRIVE, BY 6 PM THAT SAME DAY I WAS DRIVE MY 2012 MUSTANG. SINCE THEN I HAVE RECEIVED A THANK YOU LETTER AND FOLLOW UP CALL FROM MR ODANIEL HIMSELF. ALONG WITH JESSE CALLING ME TO SET UP MY FIRST SERVICE CALL. I AM IMPRESSED. I WILL SHOP AND HAVE MY MUSTANG SERVICED WITH THEM. I RECCOMMED ANYONE THAT TAKES TIME TO READ THIS, TO CALL AND ASK FOR ADAM HEISER AT 260.434.4222 DIRECT. SEMPER FI, DONALD CHAPPELEAR

Alex Shiriaev

24 de oct. de 2015

Took my SUV in for look at my transmission he told me it would cost $99.00 got a call that they did not find problem that they would have to look into the transmission that would cost $200. later a call back now $3000. to repair or have it tow away.told them to put it back together or I would call my attorney. when I GOT MY SUV BACK THEY GAVE ME A BILL FOR ALMOST $800.00. WHAT A RIPOFF. DO NOT HAVE THEM SERVICE A DEAD CAT.

clsample

21 de oct. de 2015

I've bought many cars from O'Dainels and each time it has been such an easy and joyful process. Will Doiglas took me under his care and went above and beyond to make sure that I was happy. I was in and out in 3 hours, driving away with a car that I love driving!

Kelly1640

24 de sep. de 2015

I traded in my vehicle for something newer (and more safe) and was worried about doing it. Mike Pocci and Jeff were absolutely wonderful to work with - kind and helpful. I had no reason to be worried. I will recommend you guys all day long. THANK YOU!!!

kuncey5788

14 de sep. de 2015

Bought a 2015 Ford Edge just as we wanted with all the options we were looking for. Will Douglas is an awesome salesman, even came in on his day off to finalize the sale and go over the car with us to make sure we knew how to use all of the electronic functions in the vehicle. The dealership as a whole was very helpful getting us the best deal on the Edge and trade in on our old car. We would recommend O Daniel Ford Mitsubishi to anyone looking for a vehicle. Thanks to all the staff and a very special thanks to Will Douglass for a very enjoyable experience.

e1234

12 de sep. de 2015

Bought a F350 from out of state and did everything over the phone from the internet. Dealt with Will Douglas and he made everything easy including my trade in. No problems at all.

smginther

4 de sep. de 2015

Our car shopping experience was very enjoyable here at ODaniel. Phil Swaidner was extremely helpful in our search for the best vehicle and the best value for our daughter. We have peace of mind knowing that our daughter is driving a safe and reliable car. Thanks to Phil, Mike and the service dept. for working with us.Everyone is happy, even Grandma!

EscapeSd

27 de ago. de 2015

I was shopping for a late model Ford Escape. I met Scott Oser and told him that I was interested in a used Escape. At the time, the low mileage used Escapes in stock had more options than what I was looking for. I asked him about a new basic Escape S. We sat down and crunched numbers and worked on a what I was looking for if I traded in my current vehicle. Scott found an Escape S and I was pleased with the value they offered for my trade in and the selling price of my new Escape. When I took the delivery of the new Escape; we met with Mike Everson to arrange the financing. He was very efficient and it did not take long to sign all of the necessary paperwork. The title work to take to the license bureau arrived quickly and the visit to get the new registration went without a hitch. Scott and Mike made this car purchase a great experience!

rskuhlman

24 de ago. de 2015

Total pleasure in driving now. Steering and lane following outstanding. Rear view camera must better than turning around to see. Sound and electronic systems great. Interior fantastic. Color is perfect thanks to Scott. Finance service was wonderful and through. Mike helped a lot to get the signature on the bottom line. Thanks for making driving a pleasure again. I hope that this is a real lasting relationship with a car dealership. Car Salesmen get an undeserved bad reputation, but I honestly enjoyed the way Scott worked. Can not say enough about how happy I am.

rick42nc

24 de ago. de 2015

So many sales people are trained by their dealership to push certain types of vehicles it was a breath of fresh air to deal with a professional, that listened to what I wanted and was able to find the perfect vehicle for me. So a shout out of thanks to my salesperson Tony Fortner. I truly appreciate everyone at the dealership from my salesperson, to the finance manager to the rest of the staff that I dealt with. Very professional and helpful. This dealership is truly there to serve the customers. They will always get my business from here on out.

Nad

20 de ago. de 2015

I have purchased several new autos and used cars at this dealership and these guys do it right from sales to service . I have even used the body shop on occasion and the quality and workmanship has always been top notch. Service dept always goes out of there way and are extremely courteous and you wont leave unless your completely happy. They do go the extra mile to satisfy the customer. I've bought cars from California to florida and never found a dealership that treats customers this way. This dealership has that old school quality and ur treated the way a customer should be all the way from your purchase through the life of your purchase including excellent service I don't know why anyone would purchase an auto anywhere else. This is a family run business and your always treated as family.

nblake7007

13 de ago. de 2015

Kuddos and thanks to Chris Blake for making my purchase of a 2012 G37S Infiniti the best sales experience ever! His professionalism, thoughtfulness, timing, and kindness was exceptional. Its the little touches that go along way. I was so excited to see my new car in my garage with a RED BOW on it! So special! Thanks Chris... I will recommend you as my sales professional any day and twice on Sunday for my future car purchases and for my friends.Nancy Ball Blake

Shawn7191

12 de ago. de 2015

The whole process was pretty quick. From finding the truck online to final purchase, the time frame was just a week or two. Everyone there was knowledgeable, but not too pushy.

Kris B

10 de ago. de 2015

Phil Swaidner-O'Daniel isn't just your typical car salesman. He's a very nice man that wants nothing more than to help and please his clients! My daughter bought her first car from him, I just bought a vehicle last week from him & my husband is going back today for yet another car. Honestly, I couldn't feel anymore pleased with our experiences with Phil. He listens to you, he's honest, very friendly, and just overall a great guy!! I highly recommend Phil to anyone looking for a new ride!!!

Multiple F150 Owner

4 de ago. de 2015

My wife and I worked with Phil Swaidner at O'Daniel Ford in New Haven, IN. We had to decide the type of vehicle that would work best for our antique business and fit my 6'3" frame. After considering both transit vans (one was too low to the ground and other too big to fit in our garage), we went back to our old standby, and purchased another F150. This was our 5th Ford truck purchased in a row. Phil was very patient with us and showed us the advantages of all these great Ford products. His "boss", Jeff Lengerich was very helpful and courteous each time we visited the dealership. Also, during this time, my wife and I had five major surgeries between the two of us. Phil kept in touch during this almost two year period showing genuine concern and was never pushy. His kind and concerned emails and phone messages were much appreciated. We would definitely recommend Phil Swaidner and this dealership for any of your future vehicle needs.

exdodge31

30 de jul. de 2015

Mike pocci is a great salesman and easy to work with ! You should have confidence in a dealership to stand behind their vehicles, ODaniel is that dealership !

Lake Lovers

15 de jul. de 2015

We get our oil changed about every 6 weeks, because that is often we hit the 3000 (mostly highway) mile mark. We always go to the dealership because we like the fact that they do the vehicle report card every time. As much as we are on the road, we don't want any surprises. The only issue we have is the fact that when they are done they don't wipe down the front of the vehicle. It is very obvious where all the hands have been on the hood and front end. This just seems tacky, especially as we pay more to have our oil changed at the dealership.

LindaL

7 de jul. de 2015

Service department is top notch! Everyone is friendly and very knowledgeable. Upfront with estimates and issues; work completed timely. I have bought my last 3 cars from this dealer - 2 new and 1 used. Will do so again . . . because of the service department!

mossdan

14 de may. de 2015

After doing some basic car searching, I had settled on a new escape. Before I knew it Tony had found exactly what I wanted, and gotten me a fantastic deal on it. The entire staff was very kind, and Tony still checks in to make sure everything is tip top.This is how car dealerships SHOULD be.

Paul B.

14 de may. de 2015

I am positing about the outstanding sales support we recently received from one of your sales team members Tony Fortner. Over the last week I called your dealership and Tony answered the sales call. I was seeking a new Ford vehicle for my daughter Ashley who is graduating this weekend from Indiana Tech (yahoo one down two to go!!). I have to say the support we have received from Tony has been unbelievable. He was very attentive to our needs and worked closely with Ashley to find the perfect vehicle. She drove away this week with a 2015 Fusion. Quite openly I was very concerned about handling this on her behalf from Dearborn Michigan, but Tonys superior customer service made me totally comfortable that my little girl was being taken of in the right way. ODaniel has a great sales staff and they are representing Ford in a very positive way I can tell you from my latest experience the team is doing it right. Many thanks for being part of the Ford team and I am grateful for Tony's help and support.

Jenaviva2

13 de may. de 2015

Purchased a used Chevy S-10 two days ago for my son. I was told that the dealership mechanics has checked the vehicle and found no issues....they said this several times through conversations with both myself and my parents. After test driving, my father was able to determine that the vehicle needed new tires and an alignment which was not told to us by the salesman, only pointed out by us. I purchased it knowing this and took it into the shop to have this done only to find out that the steering rods need replaced as well. I understand that buying used, you tend to get what you pay for, but feel that the dealership had to of known the steering rod issue and should have told me. I likely would have still bought it but now I feel as if they were hiding it or even lying about it. Now I am putting $1K in tires, alignment, and new steering rods. While the salesman was friendly, I will not purchase from this particular dealer location again. There are far too many choices today and I will seek out more trustworthy options in the future.

Don Robertson

16 de abr. de 2015

I was looking for a 1st car for my son who will get his drivers license a couple of months.We went to several dealers including O'Daniel Ford in New Haven IN. I just wasn't finding anythingI felt was safe and dependable (with reasonable pricing). Phil Swaidner new what I wanted for myhigh schooler.He called me on a Saturday to let me know someone just traded a car in that fit the criteria I needed.When I looked at the car I was amazed. He had found exactly what I was looking for.Thanks to Phil and his attention to customers needs, my son is driving a Beautiful car and I can sleep in peace knowing I don't have to worry about him breaking down on the road somewhere.He also got me in the perfect price range. Thanks to Phil & everyone at O'Daniel

tanyakn

30 de mar. de 2015

I am very happy with my 2005 Ford escape. I was not pressured to buy in a hurry, nor pressured to go look at something 'just above' or higher that my price range . The service was very professional and friendly. The vehicle was being serviced before the sale, and I was kept up to date on its progress. I felt the most comfortable at this dealership! Even though I had a good feeling about this car, I wanted to have my mechanic check it out since I know little about cars; they had no problem with me taking it in to be checked out. I really appreciate Phil working around my work schedule, when I could come in to finish the transaction on his Saturday off. Also, I really appreciate them comparing my options with different banks to find me the payment option I needed.

jill90

16 de mar. de 2015

Absolutely fantastic service! Tony found the perfect car for me, at a great price! Super fast, friendly, and professional service.I love my new Fusion!!!

Justina

4 de mar. de 2015

I am never looking forward to purchasing a car, but Tony from O'Daniel Ford New Haven made it very easy and answered all our questions and concerns and was very honest and open and very helpful. He is a assist to this dealership.

Angie

6 de feb. de 2015

We had a great experience at the O'Daniel Ford Mitsubishi dealer. They worked patiently and diligently with us to ensure we found the vehicle we wanted and at the price we could afford. The majority of our communication was done via email and phone due to distance, yet once we actually got to the dealer Mike Pocci had everything set up for us. The vehicle was everything we had imagine and we were able to take it home the same day. We felt confident doing business with them and know if we ever need another vehicle O'Daniel Ford dealer will be our first option.

andyhackman2117

6 de feb. de 2015

Stopped in to get a spare key made for my truck and they got me for $25 labor for changing a fuse to my lighter. They knew i was in the waiting area but were too sneaky to come and ask me if I wanted it changed. Didn't catch that I have a real problem. The "check engine" light must be something new to them. Good thing their 99 point inspection (which I didn't ask for) didn't say I needed a new transmission or new engine. AND I BOUGHT THE TRUCK FROM THEM. Keep up the good work O'Daniel.Sincerely.....Andy Hackman

Ashley

22 de ene. de 2015

This dealership is absolutely amazing! I have nothing, but kind words to say about each employee that worked with me. I have no hesitations bringing my vehicle back here every single time. My hour drive will be well worth it! Customer service is hard to find, but at Odaniels it is just what they do! Josh Loomis worked wonderfully with me the entire time even though it was a stressful situation. Thank you O'Daniel for all your extraordinary help! You truly are the best!

rob.snyder.509

10 de dic. de 2014

We leased a 2015 Escape and bought a 2014 Escort the same day. Everyone that helped us were great and sent the extra mile for us.

howyouben

18 de nov. de 2014

I recently had an auto accident. Needless to say my car was totaled out. I had been searching for a couple weeks and found a used focus at Odaniel Ford. I decide to check the car out. The customer service was awesome at Odaniels. The sales person Mike Pocci was great. There was no pressure to buy and he was really down to earth. I loved the car after I test drove it, and Mike made a list of things I wanted checked out by the service department. Odaniels kept the car for a couple days and I was in business with my great new to me, focus!!! Thanks Mike and Odaniels Ford, You guys are top notch!!! A+++

Toney Watkins (Kav)

12 de nov. de 2014

Sales rep was great and worked with me to get the price down to what I could afford. Financing was easy and fast to get out the door into my new car.

djayk

7 de nov. de 2014

Since 2009 my family has recently purchased four used vehicles from O'Daniel Ford's used car Sales Associate Phil Swaidner. Phil will work in your best interest with his friendly personality and strong vehicle knowledge to earn your business. He will listen to your needs, understand your situation and very thoughtfully recommend a selection of vehicles to fit your budget. If you aren't ready to buy that day, there's no pressure or can't find the right vehicle on the lot, Phil can keep you informed of the inventory through e-mails to help with your busy schedule. Phil has excellent support of O'Daniel's Used Car Sales Manager Jeffrey Lengerich and Finance Manager Mike Everson. They will work together with professionalism in a friendly family environment to offer you financial options so you can leave the same day with your new car. I highly recommend family and friends to visit Phil and his support staff for your next purchase.

acox6998

27 de oct. de 2014

We would recommend this dealership and Phil Swaidner as the Sales Associate! Our story started with looking on their website and finding the vehicle we wanted, but not knowing where to begin. We started by requesting more info on a 2011 Ford Explorer and Phil emailed us back with more info on that vehicle as well as some similar Explorers. He went above and beyond throughout the whole process. We found Phil to be very friendly, knowledgeable, honest, and extremely helpful. We would do business with Phil again, and would recommend friends and family.

miazoomer

21 de oct. de 2014

everything was done very professionally, quick, and easy! I even got the 3 year extended car warranty, since it was a used car and I wanted to be (hopefully) headache free of any repair work that may come up besides of course regular maintenance.

Zachary Best

16 de oct. de 2014

I recently purchased 2010 ford fusion. My family had recommend that I speak with Phil. I found Phil to be knowledgeable, straight forward, accommodating, and just generally very helpful throughout the car-buying process.I'd do business with Phil again, and would recommend friends and family.

earl.hazel.7

29 de sep. de 2014

I traveled 100 miles to look at this car and Mike Pocci had the car ready for me to test drive and to my pleasant surprise had a 'sale' sign in the window for $500 less than the price I saw online. When I returned to the dealership to buy the vehicle Mike was busy and Jeff Lengerich jumped right in and got the paperwork started and sent over to Mike Everson in Finance, who beat my excellent credit union interest rate by 1%. Then Mike Everson went on to expedite the paperwork and I was out the door in record time. I've never been keen on buying used cars from dealers but these guys worked so well together and found me some breaks (without me even asking). It really felt like they knew what I needed and made it happen before I asked! Next time I'm in the market for a car O'Dainiel Ford is the first place I will shop.

exdodge31

10 de sep. de 2014

Michael Pocci was my sales person and for those of you that hate dealing with a car sales person look past those thoughts and meet with Mike!trust you me it is my pleasure to make a car sales person work for their job and if you talked to a few dodge dealerships they don't want me there shopping!Mike was very knowledgeable of the f-150 , quick to write down any concerns, and not pressuring at all, but very helpful!!! we will go to mike the next time for a vehicle and in a house with 5 drivers we will need to find the best vehicles with a sales person looking out for us!

cjmelching

20 de ago. de 2014

Phil Swaidner is by far one of the best salesmen I've ever had the pleasure of working with. He definitely went above and beyond what was requested/required, and I have nothing negative at all to report on his service or the entire dealership. We've traded in 3 cars, bought 1 used and 1 new to date. I couldn't be happier. Thanks to the entire O'Daniel team for your continued great service to our community!

nancy s taylor

15 de jul. de 2014

I was just going to look at 2012s and Tony showed me the new 2014 Ford Focus because I was already driving a 2010 Ford Focus SES . I never owned a new car before and was very excited .

2011FordFusionSport

30 de jun. de 2014

All I have to say is they are super honest and actually tell you WHAT IS FIXED ON THEIR VEHICLES! We didn't get the exact car we were looking for, but that was all the bank, not them. Phil Swaidner got us a 2011 Ford Fusion Sport with AWD, the specific drive-train we were looking for in another older vehicle. They are all willing to listen and cooperate with whatever vehicle you're trying to find! Totally recommend!! :)

djayk

23 de jun. de 2014

Level of trust, sincerity and effort Phil puts into the deal to make our family come away from O'Daniel completely satisfied with our vehicle.

lrdlad

14 de jun. de 2014

We were so pleased with Mike Pocci when we purchased our Fussion last November that after our recent accident and a new car was needed we called on him for this purchase. He just treats us like family and puts forth the extra effort to get a car we would like. He tells us that we should contact him whenever we need to know something about the car. He directed us to Mike Everson,the business manger who also treated us very kindly to make arrangements for financing. Go Mike Pocci, we wish you all the best Lois and Lewis Deputy

jfreson

11 de jun. de 2014

Our daughter needed a newer car and our sister recommended seeing Phil Swaidner at O'Daniel Ford. Phil was terrific with our daughter. He explained everything from downpayments to car payments, even explained all the Ford Fusions extras thoroughly, and when he couldn't sync her phone, he found someone who could. We couldn't have asked for a better 1st time buying experience for her! We will definitely keep Phil in mind for our next car.

blhensley1

9 de jun. de 2014

Thank you for all the time and effort you put into finding us the car that would best suit our needs. We appreciate your friendliness and work ethic. You made our search for a car very easy. Thanks again. Bob & Linda Hensley

RickZolman

6 de jun. de 2014

I was looked at a specific vehicle on the Illinois Road lot. I met with Shawn, reached an agreement and picked the car up the next day. There were 2 items that needed some attention. Shawn ordered one item and Dan took care of the other. I would highly recommend Dan, Shawn and O'Daniel Auto.Rick Zolman

caccamos

6 de jun. de 2014

We needed to purchase a vehicle. We were a bit nervous based on having had some bad experiences in the past working with different salespeople at a few local dealerships; my wife informed me that she was not visiting dealerships. I contacted O'Daniel Ford to express my interest in two types of vehicles on their lot; after talking to the Salesperson we scheduled an appointment. Upon arriving, both types of vehicles were sitting near the Sales Office. We went to the Salesperson office and discussed the advantages of both vehicles in regard to the vehicle performance, cost, and advantages of ownership. That discussion led to the lot where the Salesperson demonstrated the features, comforts, options, and convenience of the vehicles. We agreed on a trade-in value for my truck; we agreed on a purchase price; everyone I worked with was friendly and courteous! I informed my wife of the deal, she was very happy. The Salesperson worked with the Business Manager in arranging a meeting to complete the sale. My wife and I met with the Salesperson and the Business Manager (very short meeting), we signed the paperwork and my wife left the dealership. The Salesperson then transferred our license plates, reviewed the operations of the vehicle, then thoroughly explained and demonstrated all of the features of the vehicle.Since our purchase the Salesperson has followed up with us to ensure that we are happy with the vehicle and Thank us for our business. We would highly recommend purchasing a vehicle form O'Daniel Ford! My wife wants to shop for her next vehicle at O'Daniel sometime next year.

shanereplogle

3 de jun. de 2014

Thanks for you help in finding a sales vehicle for my salesman. Low mileage and great price. Thanks for taking care of the title work and license plate to save me from my time at the BMV.

BrianandSandy

2 de jun. de 2014

We would like to thank Jason, John, and Mike, for the special care & time given to help us in locating a Ford F150 pickup. We have been looking for the last three weeks, and didn't have any luck until we met with you. Before stopping at your dealership we had already visited 4 other lots, and not one person took the time to meet with us. However, our experience at your dealership was quite different. Everyone was friendly, and went out of their way to locate the truck we were looking for. Additionally, we were extremely pleased with the time you took looking for rebates to assist us in our purchase.The best part was that at no time did we feel pressured to buy something. Instead it was a very comfortable atmosphere, and the sales people even went along with us to play a little joke on one his coworkers (Sorry John).Thank you very much, and God BlessBrian & Sandy Hirschy

dave62195

31 de may. de 2014

As frequent car purchaser (seems like I am buying a car every 3 years or so), I had grown so tired of the "dealership game" that I pretty much had given up on them. Do your research (Car Gurus), find a private party and close the deal. This time I decided to try out of town dealerships. Since I was willing to drive (in this case over 4 hours), folks should know I am serious and packing cash. Having said that, after my research and "offer" on-line, I was curious to see the response. Initially it started to unfold like the traditional pattern. Comments such as this is the best we can do, we have more in it than that, etc. etc. I was patient and finally heard from Tony Ballinger. He was straight up with me in regards to the conversation he had with his manager. I made an offer, and that was my offer. The dealership decided to work with me for the overall good of the monthly numbers and to hopefully earn a customer who may become a repeat buyer. If you treat me right, I will be back. I expect to buy another vehicle from Tony in the future. I realize I will not always get the deal I want. If I do, great. If not, there are other dealerships out there that may have a reason to accept my request. Tony got it close enough to give this dealership a shot at earning (and keeping) my business for now and in the future. Tony was very helpful and went beyond the norm in regards to customer service. I also try to through a little extra tip to my salesrep. He decided not to accept my extra cash offer, which only tells me that he will probably still be at the dealership next time I return to buy a vehicle. He has taken his approach to this business as "his business". That's what professionals do. He was a pleasure to work with and I appreciate his honesty and going that extra mile. Thanks Tony! BTW, I purchased a 2005 used Ford Escape. I would reccommend this dealer to people who may be looking for a vehicle. Keep up the low pressure tactics and let your cars do the talking. Quality vehicles at fair prices = sales. We call that a WIN / WIN. I will probably be back at some point, even though it is nearly a 5-hour drive. Next time, maybe the dealership will work with me on my trip up expenses! LOL.Dave McFarland (Louisville, KY) (502) 664-7114

CarlCulp

19 de may. de 2014

I have been buying vehicles for a very long time 1974 to be precise. I have worked with many sales people and there are only 2 that I can say that I truly enjoyed the experience and they both work for Ford. Tony had never seen me before last Thursday May 15th and it only took me 30 minutes to figure out that hes was the best salesman I had ever worked with. He took the time to make me very comfortable, no pressure of any kind and I enjoyed that aspect of Tony. He has followed up constantly asking if there was anything else that he could help me with, I even drove back to the dealership to ask a question and he had me rolling within 15 minutes. O'Daniel Ford would be extremely remiss if they ever let him slip out the door to another dealership.Tony is the main reason I would buy another vehicle from O'Daniel Ford. The entire experience was exceptional I do not have one bad thing to say.Carl D. Culp

mackey260

4 de may. de 2014

Before finalizing my decision on my purchase I stopped in multiple dealerships. O'Daniel dealership stood above the rest. No high pressure sales tactics! They actually wanted to make sure the vehicle I was looking at, was indeed the vehicle for me and my needs. Good honest people here and I will continue to keep my business with this dealership. I could easily write another couple of paragraphs describing how pleased I am with Mike and his team but in fact if ur in the market for a vehicle GO SEE MIKE! U will not be disappointed.

lkherb1230

2 de may. de 2014

Our decision to purchase a new (2013) Ford F150 Super Crew Cab was driven by a need to replace a 2000 GME pickup with 260000 miles. Ford commercials were playing and we knew our next pickup would be a Ford. Scott was great! He listened to our "must haves" and "would likes" and spent the next several days searching for the perfect match. He stayed in contact with us throughout the search showing us different options that filled our requirement list. We got the perfect truck and couldn't be happier. Scott was on vacation when we took delivery and he made sure everything was taken care of. We were so impressed that Scott contacted us (while on vacation) to make sure everything went well. We are looking forward to referring Scott and O'Daniel Ford to friends and family. Thanks for the great experience!Thanks Again, Larry & Lori Herb

chughesin

23 de abr. de 2014

Shawn Zuber, Mike Lothamer and the team at O'Daniel always go above and beyond to deliver great service. We have purchased many new vehicles from them and have them serviced at the dealership. We have never been disappointed. Things happen in a timely manner which is very important to us as we need the trucks for deliveries. We trust them to keep us running and they do just that.

Macimarie2010

21 de abr. de 2014

O'Daniels went above and beyond to get us into a vehicle we loved at a price range we were comfortable with! Tony treated us like family and stayed past closing twice to accommodate us. We will definitely return to give them our business again in the future!

jennifer.waldmankumfer

18 de abr. de 2014

Working with Phil was an enjoyable experience. We were looking for a specific type of used car with certain extras that wasn't available locally. Therefore he and his sales manager searched other areas of the country looking for exactly what we wanted. Phil kept us updated daily on the progress of the search which was awesome. In addition, we enjoyed the no high pressure sales that O'Daniel and Phil offered. We never once heard the words 'What will it take to get you into this vehicle?".When we finally found a vehicle (new) that met all of our requirements, Phil and the team did everything to ensure that we were able to purchase the car through them. They even drove up to Michigan to pickup the car and bring it to New Haven. This went above and beyond what we expected.We have purchased several vehicles from O'Daniel over the years and it is sales people like Phil and the whole staff that keep us coming back!Thanks for making this such a great experience.Kraig & Jenny Kumfer

1800charlie

9 de abr. de 2014

Mr.Dore made this one real easy, I went into the dealership at 9 am and drove out at 10 am with the car I wanted at the price I wanted! No drama or pushy sales just great service.

nicksorg

27 de mar. de 2014

I have never purchased a Ford vehicle due to the fact that my grandpa was a Chevrolet dealer for 40 years, but I was pleasantly surprised. It was as simple as going in and talking with Mike and showing him the vehicle that their business had. Even though it was at their west lot, he had it delivered the next day for me to look at. I always dreaded the infamous "pressuring" of a car salesman to buy a vehicle, but didn't feel that in the least with Mike. He not only exceeded my expectations, he answered every question I had about the vehicle. The final negotiation of the price was probably the highlight of the purchase. I didn't expect them to work with me the way they did to get me within budget. I highly recommend going to ODaniel Ford Mitsubishi in New Haven, IN.Thanks Mike!Nick

Chase525

26 de mar. de 2014

When we needed to purchase a vehicle due to an accident, we called Shawn Zuber to start the process of the possibility of replacement. Shawn once again exceeded our expectations. Shawn Found a vehicle and through Ford Credit we were able to accomplish the process quickly and with little effort on our part.This is the third NEW Ford van that our company has purchased in the last five years and wouldn't think of purchasing from anyone else.Thanks Thomas E WilliamsNadapro Inc

rkinzo12

26 de mar. de 2014

Shawn was spectacular to work with. Very flexible and very understanding of the hoops one needs to jump through for a corporate transaction. Shawn came highly recommended from a friend of mine and for good reason. Shawn was able to offer a lower price than someone we've done business with for years. I know that for future purchases I will be calling Shawn first.

tut1

25 de mar. de 2014

I go to great links to try to get the best price, I go dealer to dealer trying to get the price that I think is right. When I got to ODaniel FordTony Fortner met me at the door and was very pleasant, after much negotiation he was still pleasant. John Dore got involved in our negotiating also and I ended up buying a Ford Cmax Hybrid. Both Tony and John are very pleasant and knowledge and very easy to deal with. I will recommend ODaniel Ford to everyone.

lindamccc

23 de mar. de 2014

Tony Ballinger is a credit to your dealership. This is the second car we have purchased from him. Kind, thorough and extremely helpful. This man is the best,

khollema

21 de mar. de 2014

We were very happy with our purchase of the ford escape and with all the help from everyone involved with our purchase and financing of it. And will recommend your dealership.

Azman774

17 de mar. de 2014

Tony was very helpful in explaining the features of the 2013 escape. He invited me back for a follow up visit to answer any questions. 4x4 worked awesome this long snowy winter. I would recommend this dealership!

pequida

15 de mar. de 2014

This was a very pleasant buying experience for my wife and I, everything went as expected. I had visited several other dealerships before choosing O'Daniels. After meeting and talking to Phil Swaidner, I felt that he was a genuine and honest person that is what made my decision to deal with O'Daniel Ford a simple choice.

Dustin M.

27 de feb. de 2014

Got a new Mitsubishi Outlander from O'Daniels. Was a excellent experience. Had Tony Ballinger as a salesman who took exceptional care of us. Even after we had bought the car, he sat and talked for a while. Truly did feel like family and felt like the whole company had integrity. Would strongly recommend them to anyone.

mcnabt01

20 de ene. de 2014

Mike Pocci with the used car lot was very helpful in choosing the right vehicle for our family. One of the best attributes that Mike possess is his patience with growing families. My wife and I tried buying a vehicle from Mike a few different times but had to wait because our family grew (we had a couple babies). Mike always kept a look out for a vehicle that we wanted with the options we desired. Once the opportunity came for us to buy a vehicle, he was very helpful with our trade-ins and the price of the new vehicle. This is the best experience my wife and I have ever had while buying a vehicle.

KGB

17 de ene. de 2014

I recently purchased a car from O'Daniel at the New Haven dealership. My salesman was Mike Pocci. I really had a good experience in the buying process, and I would highly recommend Mike to anyone looking to buy a car. I look forward to doing business with O'Daniel in the future.

Malinda

3 de ene. de 2014

I have bought my last two cars from Mike Pocci. I will continue to buy from him and continue to recommend him to my family and friends! He is a trustworthy great guy. He has continuously helped me find what I want. He is patient and goes above and beyond to meet and exceed expectations!

Josh

27 de dic. de 2013

I have dealt with Mike Pocci on the used car side twice now and he showed a level of respect that you do not always see. The best part of the experience was that I always felt like Mike was shooting straight and was very honest with me on things. It was a very positive experience and hope to be doing business with them again in the future.

Garrett

23 de dic. de 2013

My first vehicle was a used Ford Explorer that I took in regularly, their maintenance helped keep it running for over 150,000 miles like it was brand new. Once I sold it, I purchased a brand new Fusion from them and never looked back, they always take care of you and make sure to answer any questions you might have about buying, selling, trading, or repairing your vehicle. I wish there was an O'Daniel dealership in every city I've lived in.

Frank and Margaret Sklenar

23 de dic. de 2013

Our experience with Shawn Zuber was exceptional. Shawn shopped for all of the incentives available by Ford as well as worked within our budget to get us into our vehichle of choice. Shawn stayed late to handle the delivery of our vehichle to fit into our schedule and our specific needs. Shawn's customer service level is the best! Thank you Shawn! We love our new Ford!

Fort Wayne Family

21 de dic. de 2013

Between myself, wife, and children, we are now on our 9th vehicle at O'Daniel Ford/Mitsubishi since 1998! All of those cars have been serviced by O'Daniel for as long as we owned them. The buying experience is always friendly and patient with a fair price. Similarly, the service is easy to arrange an appointment over the phone or online and the work has always been done well and on time. If we need a vehicle, we go to O'Daniel for a reason..........they are the best car dealer I know.

Katie S R

21 de dic. de 2013

My family has bought numerous vehicles from the O'Daniel Ford Family for a very long time now. The salesmen were helpful in test drives and selecting the right vehicle for our family and our needs at the time. The service department is excellent and super friendly. They are wonderful about schedule maintenance and service appointments. If they notice your vehicle is in need of a particular repair, they will notify you immediately with their recommendation. Due to some unfortunate accidents to one of our vehicles, we immediately contacted the O'Daniel auto repair shop. Our vehicle was repaired in a very timely manner. Representatives from the repair shop kept in constant communication with us letting us know how the repair to our vehicle was going. O'Daniel also offers a wonderful detailing to your vehicle for a fair price. As a young mother, I often have cheerios and goldfish under seats. The detail crew returns my car looking brand new! Without a doubt, i would recommend O'Daniel Ford to potential car buyers!

Dale Budzon

20 de dic. de 2013

I have been a returning customer of O'Daniel for several years, because of their outstanding customer service! It's what keeps me coming back. Over the years I have purchased several vehicles, and have been incredibly pleased with the outstanding efforts of their sales team, and the fact that they go over and above to make it a rewarding experience. Their service department is very efficient, consistent, knowledgeable and friendly, always leaving me with a great feeling that my vehicles are being taken care of by the best technicians. I would highly recommend O'Daniel to anyone I know because they are honest and conduct business with integrity.

Mom of 4 boys

20 de dic. de 2013

O'Daniel Ford has a very professional and friendly dealership. I have bought 6 vehicles from them over the last few years. Their service facilities are clean and the staff are always attentive to my vehicle needs. I have also had to use their body shop (teenage boys :) ) My cars have always been fixed in a timely manner and you'd never know they were dinged up when I pick them up. Use all of the dealership services with confidence.

Steve F

20 de dic. de 2013

Timely and professional. Kept me completely informed.

ToyCam

20 de dic. de 2013

We were shopping for a vehicle model not normally sold by this dealership, and the salesman and the manager worked hard to find and acquire the vehicle we wanted. Unfortunately, it didn't work out; but we appreciated the interest and assistance we were given and would recommend this dealership to others.

Cobleacres

16 de dic. de 2013

Roy is very knowledgeable, courteous, and prompt answering all questions! He answers all calls if possible . If not available, he will return them as soon as possible.We purchased two vehicles.

BJ

13 de dic. de 2013

We purchased an escape a year ago and have been pleased with it and the service provided by O'Daniel, New Haven. We have found them to be thorough, efficient, and eager to answer any questions we have. Our sales person has gone above and beyond any obligations to meet our needs.

Michelle Murray

13 de dic. de 2013

Enjoyed the whole process! Mike Pocci was very knowledgeable and helpful. Knew his stuff.

tcparks20

29 de nov. de 2013

Mike Pocci was very helpful in the car selection for my college age daughter. He was very honest and upfront and understood how important it was to make sure that was had an affordable, yet reliable car. We're very happy with our purchase and now I don't have to worry whether she will make it to her destination safely. Thanks Mike

SteveM250

26 de nov. de 2013

I received excellent customer service dealing with Roy. He was prompt in returning calls and answering any questions I had. My experience with O'Daniel was above any other in that I did not feel pushed to make a purchase.

mestleman

1 de nov. de 2013

We had a family member purchase a vehicle here years ago. They said it was a wonderful experience. Since we leave so close we wanted to check Odaniel out. When we went to the lot they were closed. However Tony was still there. He came out answered our questions on what we were looking for. Tony even let us test drive a couple vehicles including the one we decided to purchase. We went there not expecting to get help with anything and ended up driving off the lot a few days later with a 1 year old vehicle. If it weren't for the customer service Tony gave us after hours, on a Saturday, we probably wouldn't have bought a car.

MLBrink

27 de oct. de 2013

I was looking for a very gently used vehicle to drive because I started a new job that requires a lot of driving. I went to the New Haven Fort dealership and met Phil later on a Thursday evening. He was very friendly and thorough in his approach to showing me my options and new the inventory on his lot allowing him to show me the vehicle I ultimately ended up buying.He and his team were willing to hold the car for me for 24 hours in order for my dad to take a look at it, then was very patient and thorough in explaining the purchasing process, warranties, etc.Overall, it was a wonderful experience dealing with Phil!

swtate1

13 de oct. de 2013

I started looking for a replacement for my 1998 Ford Ranger (it was having mechanical problems). And with being newly married and new home owners I had to stay under a certain price range. So my search started with a 02 Chevy Trailblazer. Which I couldn't get financed for cause it was to old. So Mike Pocci went to work trying to find a vehicle that will fit in my price range and in the requirements of the finance company. After about 2 weeks I came across the 08 Jeep Compass on cars.com and sent Mike an email to see if it will work. At this point I never seen a picture of the Jeep and I got a call later that night from Mike saying that the Jeep will work. So Friday the 13th of September I went and test drove the Jeep. And I feel in love. It has plenty of head room and plenty leg room. So the next stop was to go and see Mike Everson (loan specialist) he was very professionals and took time to explain to me all the details of the loan and was very understanding that I needed to get the wife's approval. So almost a month later I had an issue were I couldn't get the Jeeps shifter out of park. So I called Mike pocci and asked if he knew of a way to override the system to at least drive home and he transferred me over to Bill Ford and he took the time to look online to find out the answer for me. While during that time I grabbed the owners manual and found the switch. Which I called Mike Pocci back to let him know I was able to shift and told him that I was going to need to take it in for service. He arranged for me to have a loaner car and to take the Jeep in for service for me. The sad part was the part that needed replace wasn't covered under none of the warranties and the dealership took care of the work for me and the parts. Both Mike and Bill went above and beyond the call that day and I couldn't thank them enough. I highly requirmend seeing any of the guys at O'Daniel Ford in New Haven.

starketp

11 de oct. de 2013

This is our third Ford purchased from this dealership. There is a reason we continue to shop here, EXCELLENT customer service!!!!!! From the salesperson to the service department, on every visit, there is never a need for anything. All questions are answered, if the person you are dealing with doesn't have the answer, they find it. Thank you to Mr. O'Daniel for providing an excellent dealership, to Phil Swaidner for being patient with us getting to New Haven, to John Dore for making the numbers work, and to the service department for always taking great care with our vehicles !!!!!!

Jimmerfair

9 de sep. de 2013

We have dealt with Shawn before and when we need a new Ford we come back to him from MA. Great guy !!! I would highly recommend Shawn and O'Daniels. The whole team from management, car sales and service make you feel at home. Great job O'Daniels

ricsmart

24 de ago. de 2013

Phil is a friendly, kind, caring, professional. He worked with me to find the exact truck I wanted. Not the type of person that will give you the high pressure. I will give him the highest recommendation to anyone looking for a new or used vehicle.

mercuryrater

18 de ago. de 2013

We purchased an '09 Merc. Mariner from O'Daniels Ford-Mitsubishi in New Haven, IN, last week. We had been looking at car lots in and around Ft. Wayne, IN for about 2 months, looking for a used suv to buy. We love the suv we bought and were very pleased with the entire experience. Phil Swaidner was the salesman who helped us and he did an awsesome job. He was very friendly and knowledgeable about the vehicles on their lot. He didn't try to steer us towards a vehicle out of our price range but worked on getting us a fair price for our trade and purchase price for the suv we bought. We would highly recommend Phil Swaidner and O'Daniels to anyone vehicle shopping. Very well done Phil, thank-you. C. Wilson

TKHerman

8 de ago. de 2013

I would highly recommend working with Scott Oser from O'Daniel Ford in New Haven. He was very thorough when working with me and made the purchase of my new car as easy and seamless as I could have ever expected. I would definitely purchase another car from Scott!!!

ladybuglsj

1 de ago. de 2013

Phil and John spent weeks searching for the perfect vehicle for me. I had a very specific list of needs which made finding one much more difficult than a normal sale. They never gave up and I am so thankful for that! I love the vehicle that they found me and would recommend any of my friends and family to use them when searching for a new vehicle. Thank you both very much!!!

O'DanielsFan

25 de jul. de 2013

I worked with Adam Sauerland, Illinois Road location (SW Fort Wayne, IN). He proved forthright and honest from the beginning. Adam took into full consideration the specifics of my search and responded in kind, not with an agenda, nor dismissal of my purchase ability. Adam assisted whole-heartedly with my obtaining the vehicle I chose for my needs. I recommend Adam and O'Daniels to anyone who wants a positive car shopping/purchase experience.

katiewertman

19 de jul. de 2013

This is the second used vehicle I have bought from O'Daniel Ford. Phil always helps me get the best deal and goes out of his way to make things work out. I appreciate all that this dealership has done for me.

shelliebelly

18 de jul. de 2013

Phil was very pleasant to work with and was respectful of our wishes. I would highly recommend any one to visit with Phil if they are wanting any kind of auto.

tragiccomic

16 de jul. de 2013

The only drawback I had was that my car needed to have some work done on it after I paid for it, but before I could take it home. It seems to me that a vehicle should be ready when a person comes in. It only took a few days so I guess that's not so bad. I was just anxious to have something to drive again. Customer service was good so I would probably recomend them.

Ed and Ellen Snyder

17 de jun. de 2013

We think the Staff is excellent We Just purchased a vehicle. Would recommend to everyone. Edward H. Snyder Ellen Snyder

mmarkle3

6 de jun. de 2013

I am very impressed with Mike Pocci's knowledge and experience as well as his customer service skills. He let me drive the Edge home for the weekend and came in on his day off to exchange cars and answer more questions. I will recommend this dealership to my friends and family. Thanks for a great experience!

ashdeweese

5 de jun. de 2013

This is by far the worst car buying experience!! I have owned my 2007 GMC Acadia for 4 months and in that 4 months have had to have a brand new transmission, brand new rear differential, new power stearing bracket and pump and I also have a leak through the interior lights in the 3rd row seat as well as by the gas pedal on the driver side floorboard AND a leak in my air conditioning system. When I had the air conditioner recharged, I was told there was already dye in the system so someone knew there was an issue and it wasn't disclosed. I was supposedly allowed to speak with the previous owners prior to purchasing the vehicle and was told they never had a single problem with it. I doubt very highly that it was even the previous owner I spoke with. I was told the car was inspected before I purchased it and they didn't find anything wrong with it. I have a hard time believing that the front end, rear end, power stearing system as well as an air conditioning system and multiple leaks could have been overlooked. I have spoken with Tony and Jeff Odaniel looking for some assistance and or resolution and was told "at least you purchased the warranty." Jeff did offer to allow his service manager to look at the one leak and assured me it is a quick fix. I don't want the quick fix, I want the problem resolved correctly which I don't trust them to be able to do. Please, Please, Please, go elsewhere before you even think of purchasing a vehicle here. Had I not purchased the $1500+ warranty, I would be out over $6000+ in just under 4 months on top of the car payment.

clarks32109

29 de abr. de 2013

We have now bought 3 cars from Mike Pocci and will continue to deal with him. He and Bill Ford are great to work with!

Jamielynn1286

26 de abr. de 2013

Phil, I really appreciate your kindness and understanding. You have by far been the best salesman and I will definitely send people your way when looking for a car. It's hard now a days to find car salesman that are not just out to "get a buck or two" and buyers being unsure if they made the right decision, but you have went above and beyond all of my request and have been so helpful from the first day I drove on your lot to just look at vehicles. So I thank you for that more than you can imagine.I hope you have a great weekend and sell 20 cars today!!!!!! :D Jamie McMillen

Thegolfnut

24 de abr. de 2013

Tony Ballinger of ODaniel Ford was great to work with on the purchase of a used Honda Accord Coupe. Tony was very honest throughout the buying process and went the extra mile in answering all my questions about the car and its service history. Tony even had the car detailed both inside and out prior to my visit to the dealership for a test drive. I would highly recommend Tony and the staff at ODaniel Ford.

nanalove

16 de abr. de 2013

Eager to please, found "my" car in Michigan and got it to me withing 2 days. I felt a little pressure during the deal making time, but that is difficult for me. I am confident I can return to them at any time and have new aspects of my car explained. Friendly, courteous - love the small town atmosphere.

hiboy

14 de abr. de 2013

I made a deal for a new car and they assepted it but later they changed it to favor the business and I got scammed out of $1000. They don't keep their word and will scam you any way they can. To make it worse Jeff went along with the scam.

oliviahill222

14 de abr. de 2013

Had a great vehicle-buying experience. Roy was fantastic! He worked diligently to find the vehicle we wanted that was within the price range we could handle. His persistence was successful because after our initial visit to the dealership, we loved the new Ford Explorer but also knew there was no way we could afford it. We also didn't want to settle for the base model of this vehicle either. He kept in communication with us and brought us back in to discuss other options and was able to locate a model that wasn't completely out of our price range and yet still included some of the features we really wanted. We were quite pleased with our purchasing experience. His approach made us feel valued but also didn't use the hard-sell method that usually makes me flee from a dealership. He was able to look at our trade-in, our credit score, and our income and provide us with a realistic and honest picture of what which vehicle we could afford and qualify for. Thanks again to Roy and O'Daniel Ford New Haven. We love our new Ford Explorer!

hardster57

1 de mar. de 2013

From the start Tony was very informative and helpful. The selection of vehicles on the lot and on your website was great, for what we were looking for. Only issue that we had is the quality of the tires on the vehicle we purchased. Also after taking ownership and really looking it over on the features noticed driver side floor mat was missing and the little tray that goes in the center console. Although i dont beleive it to be are salesman fault or the venue he works at, but perhaps the Odainels on Illinois Road were the car was being held at. Overall Odainals of New Haven and Tony Ballinger made are experince great. Thanks

claudia39

7 de feb. de 2013

Tony is very informative and personable. Working with this group was a Great experience...willing to go the extra mile for you...making sure you were satified before you pulled off the lot. I was introduced to the auto parts team, the management team, and the other sales. Knowing when I came in for anything they are all willing to help. Thank You again Tony for everything ..God Bless

baldy60

13 de dic. de 2012

Tony was very professional, not pushy. Gave us an excellant price and exactly the vehicle we were looking for. I look forward to working with him in the future.thanks tony for the best car buying experience ever!!!

Laverne Lafrentz

1 de dic. de 2012

Phil and Mike were very helpful, informative and answered all questions that we had. They were thorough and made sure that we understood what was being talked about. We really appreciated the friendly, not pushy atmosphere that was given at this dealership. So many times in the past we have felt pressured by salesman and we did not at all.

jeremy.jay.16

1 de oct. de 2012

Shawn was very professional and friendly. He used his experience and knowledge to navigate my unique situation. I would definitely recommend Shawn and the O'Daniel chain of dealerships to anybody in the market for a new or used vehicle.

littlebambidear

27 de sep. de 2012

Tony Ballinger is an awesome salesmen; he was very helpful, knowledgeable and very pleasant to work with. I plan on purchasing my next vehicle from him when the time comes

charleslehman

21 de sep. de 2012

Mr. Zuber is the most friendly salesman I have ever dealt with. His knowledge of the product when delivered was just fantastic. He gave us a tour of the facility, making us very comfortable to do business with. We got a great deal on our new Mustang! Mr. Zuber was right on the penny for us. One could not ask for more. We have never been treated so well when purchasing a new vehicle. Mr. O'Daniel even took time to shake my hand and thank us for our business. We've been assured that we would be well taken care of after the sale, too. Prior to this purchase, Mr. Zuber asked me for the chance to service my other vehicle there, even though it was a GM vehicle. I was personally introduced to ALL of the service writers, as well as the Manager, Mr. Lothamer. Mr. Zuber should be recognized for his outstanding service during the sale of our new vehicle. He went above and beyond the call of duty in finding us the right vehicle, and spending the time after demonstrating all of the great features it had. Rest assured, when it comes time for another vehicle in our family, we will return to O'Daniel Ford, and Shawn Zuber!Sincerely;Mr. and Mrs. Charles LehmanFort Wayne, Indiana260-485-1444

cantibus

21 de sep. de 2012

Roy is always responsive to our needs and he finds us clean low mileage vehicles that are within our agreed upon budget. I would highly recommend Roy as he is a strait forward no BS guy.

Wyatt Akers

23 de ago. de 2012

Roy stays in touch with his customers and alway provides help when needed. We have purchased many vehicles from Roy over the years and will continue to do so in the future. Roy is reliable and honest.

brinker90

29 de jul. de 2012

We have purchased multiple vehicles at other dealerships through the years. This was the best experience we have ever had. Roy was fantastic! He stayed late two nights in a row to accomodate our schedule and still never pressured us. He showed us multiple cars, and was very patient with us. He was a great listener and found the perfect car to fit our needs and for a great price. This was the only time we bought a car from a dealer and didn't have buyer's remorse. We highly recommend working with Roy if you are ever in the market for a vehicle.

TMatt5

7 de may. de 2012

From the first return phone call (after hours) to the delivery of my vehicle in Indianapolis, my experience with O' Daniel Ford & Tony was exceptional! Everyone I dealt with (Tony, Bill, Mike) exuded professionalism, courtesy and helpfulness. I intend to return to the dealership for additional vehicles when necessary.

Ford Guy

4 de dic. de 2011

I have been bringing my two cars here for the past 6 years and have had consistently reliable and excellent service and attention to any issues. The staff are friendly, knowledgeable, and try o resolve matters timely. I most appreciate their integrity and honesty. .

Ford truck enthusiast.

20 de oct. de 2011

when I approach the service desk im greeted with a friendly smile.Im a new customer to this dealership. I bought my ford 150 at a different dealership because I didn't know o'daniel had a dealership in new Haven which is a lot closer to where I live.I feel very comfortable when Im there. Im developing a good trust in the mechanics which is very important to me.they explain things to me in simple terms I can understand. I have been there only twice and I will go again for my repairs. Believe it or not, using general ford parts makes a big difference in performance. Im very please and would recommend them to other ford people.

kcarter001

22 de ago. de 2011

Came in for a front end alignment only, about 1 1/2 hours later got a call that we needed ball joints and was quoted $800 for everything. Ball joints have no indication that they are bad, it appeard that tires were not even removed. We believe that the wear on one tire was the reason he assumed that ball joints need replaced. Service dept. did not do the alignment as requested and we were charged $45 just for the analysis. Good thing we had a coupon for $30 off. We took the vehicle home, removed tires,looked at ball joints and bearings and all seemed to be just fine. We also asked for additional quotes for future work but they did not provide quotes.

cwlehman

10 de ago. de 2011

Excellant service! From the shuttle driver (who drove me home,then came and picked me up, mechanic, and service advisor. And I drive a GM vehicle.

stevedyal

29 de jul. de 2011

Tony did a great job of working with me to get the price that I was looking for. I was also very impressed that he called me as I was heading back home to Warsaw and said that thgey would deliver it to me that night if I wanted. This was great as it saved me an additional trip back to Fort Wayne. Tony was a very courteous and congenial saleperson that seemed to put the customer fisrt and didn't seem to be in it to see how much commission he could make off the sale. He has also followed up with me to ensure that all is well. In the future I will be a return customer.

strebig construction inc

28 de jul. de 2011

Angela is a sweetheart. I thought things were prepared for my transaction nicely.This is important with my busy schedule. Didn't have any waiting around. Thank you.

ktsytkmvjjqc

12 de jul. de 2011

Mike Pocci was very helpful, knowledgeable, and friendly when I bought my Ford Escape earlier this year. My experience at this dealership (O'Daniel Ford/Mitsubishi New Haven) would allow me to recommend them to my friends and family.

rmiller67

4 de jul. de 2011

Worked with me well, especially since I was buying a used vehicle. The staff that I worked with seemed to listen to my concerns and did a good job on the sale.

Lisa Bonahoom

29 de jun. de 2011

Our overall experience with O'Daniel's team was outstanding. It started with an attentive, but not pushy salesman (Mike Pocci), and continued through the sales manager taking care of trade in value, and the loan closing. I drove by the lot and saw a vehicle that I was interested in so I stopped. The salesman always took me seriously, even though I did not show up with my husband initially. They were accomodating to our schedules and stayed in contact without being over powering. We were able to negotiate a price that all parties were comfortable with, and drove off of the lot as a happy customer. This is our first FORD purchase, as we have been a GM family in the past. We wanted to give FORD a chance because we respected the fact that they were the only dealer not to take bail out money. FORD did not disappoint!

stacieljackson

20 de jun. de 2011

Angela and the rest of the staff was very provessional in every possible way. I didn't have to wait for a long period of time for my vehicle. They even put gas in the vehicle for me. I wish them the best of luck in sales and hope to do business with them in the future.Stacie J.Satisfied Customer.

Mowery24

13 de jun. de 2011

It was so nice to work with a dealer that was honest and not pushy. The finance gentleman was great as well, I do not remembber his name though. Thank You !!!

smokie01

6 de jun. de 2011

The car buying experienced was the best we have ever come across. The first day we showed up to see a vehicle it was raining and one of the sales men came outside and walked me inside with an umbrella. They were all very helpful and Phil called to keep me updated!! This was a great experience and we will refer as many people as we can.

HoosierBears

5 de jun. de 2011

Great experience, Angela with some assistance from Mike Pucci, treated us intelligently and fairness. The vehicle was delivered as promised and in a timely mannor. Angie even sent the vehicle back to the service department for a recheck when she noticed a brake cable hanging down under the vehicle. Mike attempted to program a remote entry for us but the vehicle was missing a component to do so. Bill Ford, the used car manager introduced himself and thanked me for doing business at ODaniel Ford. Two thumbs up all the way around.

kwilliamson

11 de may. de 2011

Phil Swaidner was very helpful, knowledgeable and easy to work with. He was a profesional in every term of the word. He made the car buying experience as painless as possible. The dealership seeemed to be well run and organized, they did everything they said they would do.Thanks Phil

lojay2

7 de may. de 2011

We appreciated the attitude and concern shown on our recent buying of a used car for our granddaughter. You have a very competitive and organized business and we appreciated the quality time you gave us in a very timely manner. Angela was very well informed about our automobile.

lizzc

5 de may. de 2011

Phil was very friendly and nice. I was referred by family, so I knew that he was someone that I could trust. We explained what we were looking for and he took the time (over a few months) to make sure that we found what we needed at a price that worked for our family. He was very understanding of our schedule and that we needed to move slowly in this major purchase. He was patient and kind throughout, keeping in touch without bugging us or pressure.

TimEShields

29 de abr. de 2011

In the past decade we have purchased several cars from O'Daniel both for personal and business use. They are professional, friendly, honest, and easy to do business with. Their service department is fast, responsive, communicate the issues very well, and always keep us well informed.Without reservation I would recommend O'Daniel for your new or used car purchase and their service department.

PHTCDRV

23 de abr. de 2011

Jerry turned a very ense situation of a recalled and scrapped vehicle to an easy decision to purchase a new Ford Escape. By allowing us to drive the vehicles we were interested in it made our decision easy and care-free. Purchasing was easy and was an enjoyable experience.

bander21

20 de abr. de 2011

We were very satisfied with our entire new car experience at O'Daniel Ford.Our salesman, Jerry Brodrick, was very friendly, helpful, and answered all questions without fail.We would highly recommend this dealership to anyone looking for a quality automobile, and a no-hassle purchase. We look forward to continuing our relationship with O'Daniel Ford for many years to come.

mahelmke

20 de abr. de 2011

The sales person rated great in my experience. The communication with the manager seemed to lose something. A $300 gift card was promised if deal was closed by Nov. 30, 2010. Deal done with Tony fullfilling his promise, it took 3 months to get the gift card in the form of a check to complete the deal. Buyer assumed it would be available in December.

Joe Schwieterman

18 de abr. de 2011

the service people are very friendly in helping us with getting our veicles in to service them. they offered a shuttle service which is very nice and helpful. Drives are always very polite and nice to talk to. Sales people in commerical department are vey helpfull also.

kmoore

16 de abr. de 2011

The staff at Odaniel Ford made my experience of buying a new car comfortable and fun. They truly went above and beyond to find the exact vehicle I was looking for, and made sure I was completly satisfied prior to finalizing the sale. Thank you for all of your help Odaniel team! I love my new EscapeKathy Moore

clstrautman

16 de abr. de 2011

I worked with Tony B. and John D. when purchasing our 2011 Ford Edge. Tony spent alot of time trying to find the vehicle that best suited our needs and price range. John gave us rebates and recall money from our Ford Windstar to help the price seem more appealing. Thanks also to Tony who spent alot of time with my husband and I explaining the controls when picking up our new vehicle. I love my new vehicle and feel you both were very down to earth and professional. Thanks for a pleasant experience.Sincerely,Rod and Cindy Strautman

Brum6

15 de abr. de 2011

The service department is always looking out for the customers best interest. That is comforting because I know the work that is being done is quality work. I have always been consulted with what the diagnosis is on my vehicles and what is the best solution to getting it fixed.

stippmann

15 de abr. de 2011

I enjoy doing business with people I trust. This was the first new vehicle I purchased from O'Daniel Ford so I double checked their price. They had a great deal and delivered my ordered truck weeks ahead of promised delivery. The follow-up from the first request to delivery of a perfect was great.

vvcore

14 de abr. de 2011

I still love my car. My dad was impressed how quick you got us processed and out of there, he says, they usually keep you there for hours, trying to get u to buy extra's. This is my first car purchase, by the way, Tony, I havn't fried the clutch yet, ha. Thanx for contacting the original owner, it appears to us that he knows his stuff.

doughelmer

14 de abr. de 2011

I have purchased several vehicles in the past. This was the first purchase from O'Daniel Ford and I would say it was the best buying experience I have ever had. Everyone we spoke to there was very friendly, informative, and professional. I am looking to buy another vehicle in the next few months and will definitely shop at O'Daniel Ford first.

p3mgrwat

14 de abr. de 2011

We had an issue with oil consumption. Mike Lothamer, service manager, diagnosed the problem and helped us get it corrected. They were very helpful and honest through the whole process. We were very satisfied with their work and the friendliness of their service team.

bowtie472

14 de abr. de 2011

We stopped at O'Daniel Ford to see what they had on their used vehicle lot. We were greeted, not jumped on, by Tony B., (our Salesman). We let him know what we were looking for and he put us into a couple of different vehicles to test drive. The next day we bought one of the ones that we drove. Everyone that we dealt with was very courteous and polite, we couldn't have ask for more out of dealership. They gave us everything that we wanted out of our trade, with no hassels. We will definitely come back when we go to buy another vehicle.Ty

PatJ

14 de abr. de 2011

My husband's health was beginning to fail and he wanted me to have a newer vehicle so he wouldn't have to worry about me having a breakdown when I was out and about. We bought a 2008 Ford Escape in March of 2010. Toni Ballinger was VERY helpful. We have had no problems in the year+ that we've owned it. We would also give the same 5-star rating to the guys in the service department: Glenn Campbell, Mike Lothamer & Jeremy. A real plus for us is that O'Daniel Ford is our neighbor...very handy! Pat Jennings

LouiseEva

14 de abr. de 2011

I brought my van in to have new tires put on and an oil change. The service manager was very friendly and got me checked in right away. He showed us where the waiting room was if we wanted to wait and also told us they could transport us if we wanted to go somewhere. I told him we were fine just waiting. We went to the waiting room and it was very clean and organized. There was a TV with cable for my four year old son to watch so that helped pass the time. Other salesmen passed by as we waited and asked if we needed anything. The service manager came and told me the answers to the questions I had about my rotors and told me it would be only a few more minutes. As we finished, the receptionist checked us out. She gave me extra copies of the invoices and a rebate card and fully explained how to send all the papers in to get my rebate from my oil change and new tires. The price of the tires saved me a lot of money from other companies I had called but with the rebate it only saved me more. All the employees we were involved with were very friendly and helpful. Overall our experience at this dealship was great.

Brentos

14 de abr. de 2011

Besides a great deal, Mike Pocci provided us with a hassle free sales experience. I highly recommend Mike and the O'Daniel staff to anyone looking to purchase a vehicle. The entire staff was very friendly and welcoming which made the whole process stress-free from start to finish.

noggin

14 de abr. de 2011

I own 3 Fords and ALWAYS use O'Daniel Ford for my service work. You can't find a better place to have your Ford service work done in Fort Wayne. The prices are great and I always feel my money has been well spent. The people at O'Daniel are friendly to deal with and understand my needs. I would highly recommend this dealership.Keep up the GREAT work !!!!

kevin0460

14 de abr. de 2011

I recently took our family Ford Expedition EL 2007 in for service to have routine maintenance completed. I was extremely expressed with the quality of work performed and with the way I was treated. We took the vehicle on our Spring Break trip to Florida and drove 2800 miles round trip. The vehicle drove like we just took it off the show room!Thank You O'Daniel Ford for your Great Service!Sincerely,Kevin Stock

cwlehman

14 de abr. de 2011

When I drive in for service or the body shop, it seems the red carpet rolls out. I'm always treated with respect and kindness. Both departments go over and beyond the call of duty. I've never heard a "no" from anyone! What a great place to do business.Charles LehmanFort Wayne, IN

btrachtman

14 de abr. de 2011

Jeff's dealership is the only place where I go to get cars. He is professional, friendly, and gives you a good price on a car.His support staff is fantastic. It is the best dealership that I have ever been to.I have told numerous people that they should go to O'Daniel Ford!

mshaw5

14 de abr. de 2011

We've bought 5 cars for our family over the years and we bought all of them from O'Daniel Ford because they are great people to have sell and service our vehicles. They provided several financing options, and they gave us fair value on trade-ins. We bring all of our cars for sevice, they even service one car a while back we did not buy from them because they do good service/repair/paint work. They simply do a great job of making sure we are a happy cusotmer.

pkhorshid

14 de abr. de 2011

We have purchased new and used cars from O'Daniel Ford for a total of three or four cars. We continue to return because of the ease of purchase, meaning that is a pleasant,professional experience. Secondly, we know that if we need service that it will be timely, well-informed and well-done. We are treated with respect and as a valued customer.

Theresa520

14 de abr. de 2011

Glen and Mike always go the extra mile when I take my cars in to be serviced. No matter what the problem is, they will figure it out. The check engine light kept going on and off on my son's car. It was so frustrating because it would come on one day and go off the next. I took the car in. Glen drove it himself for a couple of days until the light came on and they could diagnose the problem. He immediately called me, let me know what the issue was, and had it fixed that same day. I have bought 5 cars from O'Daniel Ford in the last year and half. (It's a long story) I would recommend using them for all your automobile needs

momto3kids1dog

14 de abr. de 2011

I am a single mom with a fixed income. Mr. Dore worked with me to find the perfect car to fit my budget and family! Friendly, courteous, thoughtful, etc.. the list could go on. If you are looking for purchase a vehicle, I suggest going in to this dealership! A+++++