jb1

14 de oct. de 2016

They were very helpful in explaining the various models and options so that we could make our selection. They than spent the time to find the model that we wanted. The price also met our expect ions. Would definitely buy from they again.

interstatetraveller

11 de oct. de 2016

I needed to get service completed on my car while on vacation. O'Donnell was very accommodating, and even called in to look up my out of state service plan. I would recommend them to anyone, and this just enforces my love for the Honda brand. Tina was great!

CR-V Guy

2 de oct. de 2016

O'Donnell listened to my needs and did not waste my time. The purchase was within the parameters I had researched. Absolutely one of the best buying experiences for a new vehicle ever. No sales manager conferences in the background. car was prepared and ready for inspection and delivery. No glitches. Very, very professional.

Christine Keelan

30 de sep. de 2016

I was looking to get a new car and wasn't excited about the haggling experience I thought I was going to face. I used USAA car buying perk and was put in touch with Shayne. He was totally awesome and made my whole experience from trade-in to buying a car fabulous. I would totally recommend O'Donnell Honda for anyone looking for a painless experience. Ask for Shayne!

Lighting Pro

30 de sep. de 2016

I travel and work constantly. When I found myself in need of a new vehicle, I did not have time to bounce from one dealership to another. I was in luck when I chose O'Donnell Honda and was greeted by Jerry Summerville. Jerry listens to his customers needs. I am pleased with my new Honda and my entire experience. I will recommend Jerry to friends for their buying needs. Traveling for work is now enjoyable

Longtime Honda owner

28 de sep. de 2016

We brought our Honda in for repairs. The industry standard is 1.5 hours to do the work. They charged us for 2.5 hours. When we asked for a price reduction to the 1.5 hours - we are quite willing to pay the dealer's hourly rate for the honest hours actually worked by the mechanic - the Service Manager told us he had lots of other customers and didn't need our business, and didn't care if we were unhappy customers. This is disrespectful to the customer. We gave him the opportunity to earn our respect as a fair Honda dealer, and would have continued sending our business his way for repairs and a new car purchase in the next few years (we think highly of Honda cars), but he declined the chance to do the right thing, choosing instead to take the money and run. We feel overcharged and disrespected. We will not bring any future business to O'Donnell Honda, and we strongly recommend against buying cars or bringing repair jobs to them. There are plenty of other Honda dealers, and lots of other mechanics who can do the repair job just as well or better, and less expensively.

Eva

22 de sep. de 2016

We were moving from overseas, so I started my search on the internet. Another Honda dealer worked with me for a while via e-mail, then passed me off to someone else at that dealership who said I needed to come in (not likely while still living in Europe), and the deal died. So I started searching again and found Alex Vindogradsky here who made the process quick and painless. My car was waiting for me the day after we stepped off the plane and I drove off happy. Can't thank him enough for making this part of our transition smooth and easy.

Suzanne 2016

1 de sep. de 2016

From the minute I entered O'Donnell's Showroom, and was greeted by Missy Wald, I knew I made the right decision to return to O'Donnell. Started my buying process by contacting Chris Councill. Chris was prompt in answering my questions.Next step meet with salesman That's when I was greeted by Missy, and met Shayne Wilson, my salesman.Shayne answered all my questions, and so helpful.I purchased my first Accord in '03, and I can truthfully say that O'Donnell Honda is still the best Honda dealership.Thank you everyone...

Odyssey2016

29 de ago. de 2016

We recently purchased a 2016 Honda Odyssey. Our dealer was very friendly and easy to work with, and we expect to return to this dealership in the future.

Adam B.

29 de ago. de 2016

I recently bought a 2017 Accord Sport Special Edition. Everyone I dealt with at O'Donnell was extremely professional and helpful. My salesperson, Stan Bailey, was a pleasure to do business with. He was very informative without being pushy or overbearing. I'll be sending other members of my family his way.

Paula 2016

26 de ago. de 2016

This was my best car buying experience. Our salesperson, Brian Blevins was extremely helpful and informative. He made everything that was part of the car buying/leasing process easier. Very professional. Would recommend this dealership to all my family.

CRV2016

23 de ago. de 2016

We purchased a 2016 CRV from ODonnell Honda after looking at several other local dealerships. We found there a relaxed, no pressure atmosphere staffed by very friendly and knowledgeable folks. They have a large selection of models and colors in the vehicle we wanted in stock, which made really helped our decision making process. We purchased through the AAA discount program, and were offered a very good price according to True-Car information. Our salesman, Terry Askin, took good care of us and answered all of our many questions. Working with their finance manager, Rajeev, to conclude the transaction was also comfortable, without the "add on" sales pitch we faced with previous purchases at other dealerships . At the end, we were impressed with this very pleasant buying experience.

Pratt26

20 de ago. de 2016

Initially, I worked with Mark Sweeny who was very nice. All negotiating, all financing done over the telephone. Once the deal was set to be signed, Mark turned into a "vapor trail". I stopped by the dealership and met Ken to sign my paperwork. Ken told me that I wasn't his customer, so he couldn't do much for me.JT and the GM Brian were absolutely great to deal with and probably would not have bought the car if not for them, I suggest you do shop here but avoid Ken and especially Mark Sweeny unless you want a ton of headaches. Neither can provide even basic custome service, follow directions or requests, nor can Mark manage to return phone calls.

blm012

19 de ago. de 2016

After having search many dealers for a 2016 Civic, this was by far the WORST dealer to deal with. The salesman was very impatient and not willing to work with me in the car buying process. He complained the whole time telling me that he wouldn't receive commission because his boss had approved a price below that of which the salesman would receive commission. After that, he didn't want to deal with me. He even got up and told me that I WAS WASTING HIS TIME. Needless to say, I left and did NOT purchase a car from them. Rather, I went to Jim Coleman Honda and had a great experience and bought my car there.

Chili

8 de ago. de 2016

From start to finish, O'Donnell Honda was a winner. Great and well informed sales staff, good service without a pressured sales pitch, a reasonable price and an excellent payment experience. What more could anyone ask for? Did I forget to mention, I got another Honda Fit too, a terrific little car.

adnmnw42

29 de jul. de 2016

This has been a very welcoming experience for buying my first car from a dealership. I really love the service and patience. Thanks to Stan Bailey for his excellent knowledge and customer service.

Jen

19 de jul. de 2016

We went through USAA and used military discount to get a good price, honored a coupon from online, and didn't charge for the wheel locks already on it, plus they threw in a few accessories, for a new Honda. The salesmen were both very professional, had the car cleaned and gassed in a reasonable time. The only problem was that it took way too long to sit down with the financial man since he was processing another sale for a while. I know sales come randomly, and they certainly won't send me away to schedule for another time. I don't know a solution, except have some really great snacks and drinks and a TV or movie going. That would have made it much better. Do consider it. You might be amazed at a ratings boost and happy customer referrals, for so very little money for snacks. Have toys too in case of a family. Nintendos, etc. all can be pretty cheap.

Sydney M

6 de jul. de 2016

Just purchased my fifth car from ODonnell Honda! We always experience excellent service from sales to service. Wouldn't go any where else. This dealership rocks!

JEstes

29 de jun. de 2016

Just bought a used truck through this dealership and from start to finish it was FANTASTIC! Communicated via email to set up the appointment/review the Carfax/decide what truck we wanted to look at. Response time was superb! Arrived at 4:30pm on a Saturday and drove out of the lot just shy of 6pm, new truck in hand. Done deal in less than 1.5 hours. That's the way to do it people! Delighted to recommend Bryan Thompson and Joe Collins! They're the best!

Happyhonda

25 de jun. de 2016

Our salesperson, Brian Blevins, made the whole experience painless. Very helpful in showing me the features of the car and explaining how to use them. He was a joy to deal with and we are very pleased with the deal we got, and we love the Honda CBR! Thanks Brian!

TeamReyn

29 de may. de 2016

Just bought our second Honda from O'Donnell's Honda because of our great experience with buying the first there. Same great, no nonsense approach- just courteous service and a great price. Not the flashiest dealership but a real rarity today, honest and straightforward car dealership. Keep up the good work!!!.

JW-NewMarket

26 de may. de 2016

I purchased my 2003 Honda Accord from O'DOnnell and just last weekend a 2016 Civic EX. They are the absolute best. They will actually give you a competitive price from the start. Others would not. And even after pitting 7 dealerships against one another and using 3 different online tools, site visits and phone calls, O'Donnell was STILL cheaper. Also,my sales person (Alex - hopefully i can use names here) knew more about the car then ANY other sales-person i dealt with at other dealerships. Still my best experience ever. There was one other Honda dealer and one Subaru dealer that were also good and deserve mentioning through this process - Criswell and Frederick Motor Cars.

CRB

17 de may. de 2016

This is my second car from O'Donnell Honda, and I will never go anywhere else. Everyone there is so easy to work with and very knowledgeable. Shayne made the whole car buying experience fun!

Apple71

12 de may. de 2016

Excellent service. Received a quoted price on the internet so I knew exactly what I would pay. Personnel were very friendly and courteous. This was my third purchase from this dealership.

franiw

10 de may. de 2016

I just recently bought a new Accord - probably about my 5th!. I love my Accords - never a worry with maintenance.Terry Askin, my sales rep, is always so well informed and manages to get me great deals. I recommend Terry and O'Donnell to anyone I know who is interested in a car. Their Service Department is also tops. Why go anywhere else?

T.L. Gray

9 de may. de 2016

This is my 3rd car from O'Donnell Honda and each time it gets better & better!.. From getting the price quote from Chris to picking out a vehicle with Musa to wrapping up the deal with JT it was awesome!!!!... Before you go anywhere else stop by O'Donnell Honda...it will be one of the best choices you ever made!

bob4551

2 de may. de 2016

Rude and shady dealer... beware what you are getting into. Only go here if you want to pay more. You get these attractive internet quotes from someone who is hardly ever there or answers the phone, then when you go into the dealership they don't honor the quote or get you with other fees and add-ons. They lie to you on the quote saying they will beat any dealer offer by $500, which they NEVER honor. Even when they ask you to send them the other dealers quote. They lie via email and say anything just to get you in the door. Then they start playing sleazy games and saying how much they are 'losing' on the deal and 'selling below cost' to you. If you don't give in, they start becoming rude and arrogant and tell you to leave and go elsewhere. Waste of time dealership. They only play nice with you if they can swindle you into paying higher price for the car. I always find other dealers in MD much better then these guys. Even if you call and complain to the General Manager, they don't care. You don't even get an apology. I bought from Jim Coleman and Norris... much better experience. Don't waste your time and money with these guys.

BRW123

28 de abr. de 2016

Their service is excellent. They were prompt and their customer service is excellent. They are polite, the waiting room was clean. They had fruit, coffee, newspapers, magazines and a flat screen tv.

Fit Mike 987

24 de abr. de 2016

Shayne Wilson was fantastic. He was ready for us before we walked into the showroom. He was thorough and efficient, making my daughters first car buying experience easy and comfortable. I would highly recommend Shayne and O'Donnell Honda to anyone. Thanks again.

Nurskey

13 de abr. de 2016

This is my second Honda from O'Donnell and the experience was Great!!! I really appreciate Shayne Wilson for his assistance, he was really knowledgeable and made me very comfortable. Also J.T in financing was wonderful. Process went smooth. Thanks Shayne!!

starrenee1

3 de abr. de 2016

We had a great experience with Joe Collins, our sales representative, and Jason Grunder, the financial representative. Everything went smoothly with their knowledge and efficiency.

Dave Neeriemer

31 de mar. de 2016

Received written quote for a 2016 Accord.At Dealer, everyone I interacted with was extremely helpful. Shayne Wilson was the best, thanks Shayne.No surprises, everything in written offer matched to the penny and was an excellent deal.Overall, a great buying experience. This was my second purchase from Odonnell and won't be my last.

Happy Customer

24 de mar. de 2016

I received an internet quote within 10 minutes of submitting a request. To my surprise, the quote was lower than the in-person quotes I "negotiated" at other dealers. Shortly after that I received a phone call to explain any questions I had about the quote. When I arrived at O'Donnell, I worked with Mike Garvey, who was fair, honest, and courteous. He honored the price we discussed on the phone and worked out a fair price for my trade. You can't go wrong with a Honda and you can't go wrong with O'Donnell Honda.

Mark

20 de mar. de 2016

I bought a 2016 Honda Accord at O'Donnell Honda in mid March and everything went very smoothly. I had a few phone conversations with Jerry Sommerville (fleet manager) and we agreed on the total price before I went to the dealership to pick up my new vehicle. Jerry was very easy to work with, was very knowledgeable, and provided top-notch service with no pressure. I highly recommend O'Donnell Honda.

Ann Greaves

19 de mar. de 2016

We came in to this dealership and met with Shayne. We had a variety of cars that we were interested in looking at initially. Shayne quickly grabbed us the car we wanted off the lot, handed us the keys, and let us make our decisions without any pressure. We got exactly what we wanted two weeks later and were so pleased with the entire process. No haggling, no pressure. We walked away with two cars!!

gizzmogeek

15 de mar. de 2016

This is our fourth Honda with O'Donnell and they continue to be top notch. I always check other dealers first and then come to O'Donnell because the difference is night and day. They are friendly and straight forward. No hidden surprises. They go out of their way to make sure you get what you are looking for and are super nice about it. Easy peasy buying experience. My salesman was on vacation when my new car arrived so another salesman stepped in and took over the process and delivered the car to me. Even though it wasn't his sale he was just as professional and helpful. I could not have been more pleased.

Petenrc

7 de mar. de 2016

The sales staff was professional and knowledgeable about the Honda product. Only downer was one financial analyst with outdated equipment. Overall great service. Recommend dealership for those interested in a Honda product

kd107

29 de feb. de 2016

My parents have purchased several Hondas from this dealership with Terry Askin, so he helped me make a used car purchase on a 2013 CR-V. Terry was excellent, well-prepared with the cars I was interested in ready to go for a test drive upon my arrival. Jason in Finance was wonderful and explained everything clearly. NO ONE was pushy which made the entire experience relaxed. I arrived at 4:30 PM and was home by 8 with my car. I had done my research, so I knew I was getting a fair price and great financing options. Thanks guys, I'll be back!

ktrue

23 de feb. de 2016

This is the second car I have bought from O'Donnell Honda. The last time was in 2003, but since Hondas are such great cars I haven't needed another one until now. I specifically came back to O'Donnell because of the experience the first time around. I was not disappointed this time. Everything was easy. My salesman, Brian, was outstanding and explained everything so well. The entire experience was great and painless. Will never buy a Honda from another dealer.

Deldog

22 de feb. de 2016

Last week, I purchased my second Honda Accord from O'Donnell and I can not say enough good things about this dealership and specifically Terry Askin. I am 50 years old and have had my share of experiences with salesman. Terry is by far the best salesman I have ever encountered. From his extensive knowledge to his comfortable demeanor, he makes the experience enjoyable and care free. Please see them if you need a car. Awesome folks!

dpoclery

16 de feb. de 2016

We were in and out of the dealership in less than 2 hours. All of the staff were courteous, responsive, and accommodating. We can't say enough good things about our experience at O'Donnell Honda. Five stars all around !

Ellie the HRV

10 de feb. de 2016

Before deciding to go with O'Donnell Honda, I went to two other dealerships (Heritage Jeep of Parkville, MD, and Honda Norris of Dundalk, MD) for a new vehicle. With the two former I experienced a great dealing of haggling (including being surrounded by two salespersons and a manager with a death stare), the 4-square sales method, weird add-ons to the cost, plus zero negotiation, and I was shown the door by both dealerships in being told there was nothing that could be done for me. However, when I met Brian Blevins of O'Donnell Honda, he was the ultimate professional, plus an easygoing personality to boot. Unlike the other dealerships, my experience with O'Donnell Honda was haggle-free and easy breezy--no slimy psychological games, no sales pitch terrorism, and no sly gimmicks. I love that O'Donnell is so transparent about not adding fees, not having high-pressure sales, and showing class. It was my best sales buying experience ever-- best price and a great trade-in value too. Very pleased!!!

Geannine

9 de feb. de 2016

This is the 2nd time we've gone to O'Donnell after buying our last Honda there. Shayne Wilson was incredible to work with, very dedicated to helping us get the exact car we wanted, which was very hard to find, and very knowledgeable about the new features and how they worked, moreso than what we've experienced at other dealerships. Thanks, Shayne!

kitkatVal

9 de feb. de 2016

This is our 3rd time buying from O'Donnell Honda (we bought minivan last week). Every time was a nice experience all over. This time our sales person was Shayne Wilson, and he did a great job (definitely will recommend him to friends). And the Financial Director (Rajeev) we dealt with all 3 times is outstanding. We also dealt with Chris Councill (Internet Sales Manager I contacted first before coming to look at the cars) who was very helpful. Just want to say that this is the best dealer we tried out of good number. We used to be Toyota people, and changed to Honda after we came to look at our 1st Honda here, at O'Donnell (after trying couple other Honda dealerships). They are straight, not pushy (which is a big advantage on my book), and fast in preparing papers and financial side. So very pleased as always.

carymcs

9 de feb. de 2016

I went to investigate trading in my 2008 Accord. The way I was treated, the information I got, the no-pressure atmosphere were all great, but the deal was amazing. They offered me a good price for my trade-in, and Shayne showed me a 2015 Civic with less than 3,000 miles. That's like a new car to me, but it was not a new car price! When I told my husband the deal I was looking at, he was impressed with it, and me! I got lots of help with the technology in the car, all of which was new to me. I'm over 60, and Shayne was patient and gracious with me. I'll never buy a car anywhere else. Good deal and great treatment, what else could you possibly want?

gldarby

9 de feb. de 2016

This is the 2nd time we've gone to O'Donnell after buying our last Honda there. Shayne Wilson was incredible to work with, very dedicated to helping us get the exact car we wanted, which was very hard to find, and very knowledgeable about the new features and how they worked, moreso than what we've experienced at other dealerships. Thanks, Shayne!

Haseebarak

26 de ene. de 2016

I went to crown dodge and met Sam. He is great and professional.I recommand every one to go to Crown Dodge and see Sam.

cskeniston

14 de ene. de 2016

My husband and I purchased a pre-owned Toyota Prius at ODonnell Honda in July of 2015. The car was in excellent condition and several thousand dollars below market value for other cars of its year and mileage. We were initially disappointed to learn that the car came with only one key, and that a replacement key would cost us over $600, however, ODonnell Honda assisted us in locating a Toyota dealer who could make us the key, and they covered the entire cost of having the key made! What great customer service!

New Honda Buyer

2 de ene. de 2016

My wife and I recently purchased a 2016 Honda Civic Touring model at O'Donnell Honda. We bought just the car we wanted. We worked with Chris Councill (Internet Sales Manager) and Brian Blevins (Sales and Leasing Consultant), and both were outstanding. Chris gave us an outstanding price via email and phone, which the sales team honored. Brian Blevins was very responsive and helpful throughout the buying and trade-in process. We did some additional negotiating on a trade-in (we expected this) and in the end, the dealership matched an offer we had received elsewhere, which made the entire experience even simpler for us. At no time did we ever feel pressured to buy additional items, warranties, etc., nor did we have any unexpected surprises. It was definitely a positive experience and we highly recommend O'Donnell for someone interested in buying a new Honda.

Steven J

24 de dic. de 2015

Robert the Sales Rep, Chris the Sales Manager, and everyone else there were great to work with and made for an easy buying experience. I would highly recommend this Dealership.

DP

8 de dic. de 2015

We recently bought 2015 Civic. We are very happy with their service from providing a quote to delivery paper work. No pressure environment in the dealer show room.Robert Wilkie Jr, Sales Consultant who took care of sale was very courteous, helpful, respectful.He explained the new car features very well & took his time until we drove the car from dealer ship.I would recommend him & O' Donnell Honda.

moose

26 de nov. de 2015

I have been buying/leasing cars from O'Donnells for over 30 years. Have never had a bad experience.Brian Schwenk, the manager and Jeff Brown in the service department have always been professional, caring and helpful. I dealt with Shayne Wilson for my most recent lease car and he was a delight to deal with.Even though I have moved somewhat farther away from O'Donnells, I still return to purchase and have my car serviced by them.

Cmerry1990

23 de nov. de 2015

Everyone was soo nice and helpful. They really went above and beyond to make sure I was getting exactly what I wanted .This was my best experience buying a car . Thank you soo much guys you all are awesome !!!

PaulY

19 de nov. de 2015

I enjoyed Brian Blevin's service to make the purchase of CR-V smooth and painless. His follow-up and prompt response put me at ease throughout the process. Thank you, Brian!

JeffN

10 de oct. de 2015

I bought two Honda Civics from O'Donnell Honda this week. It was quite simply the very best end to end buying experience I have ever had at any car dealership bar none. Absolutely EXCEPTIONAL!!!The Internet Sales Manger Chris Council was refreshingly honest, straigthforward and worked to be competitive. Musa Mohammed closed the deal and addressed every concern my mother had with her civic as if it was his own mother, treating her with the utmost respect and patience. The Finance Manager Mr. Rajeez Molhatra was efficient, professional and extremely pleasant to work with. I buy quite a few cars annually and this was quite simply the very best end to end buying experience I have ever had at any car dealership bar none. Absolutely EXCEPTIONAL!!!

closer2001

20 de sep. de 2015

New Honda Pilot, salesman Alex was very attentive and accommodating. He took the time to insure our options were correct and delivered the car on time. All the features of the car were explained thoroughly. WE were very pleased with the service.

Gulhavar

7 de sep. de 2015

I got just what I needed for about $5k less than I was expecting to pay, based on some searching at some other car dealers. They made the process fast and easy!

Bayswimmer

5 de sep. de 2015

We have only had great experiences with O'Donnell Honda! These are the third and fourth cars we have purchased from them over 26 years. After shopping around at other dealerships, we realized how wonderful O'Donnell is and we will continue to buy out Honda's here.

Hondabuyer10

4 de sep. de 2015

I worked with Robert Wilkie to purchase a Honda Odyssey coming off lease. I made several trips to the dealership to complete the deal. Prior to coming in to sign the final paperwork with J.T., the Finance Manager, I asked about using the on-line accessory offer for new and used vehicles. Robert noted that they would have to sign it in-person, but that I should print it and bring the document with me when I completed the sales paperwork. I arrived and signed all necessary paperwork with JT and then found Robert to get the $200 accessory offer signed so that I might use it to add a roof rack to the vehicle. He found the sales manager, Ken Novak, who noted they would not honor that advertisement as I was not purchasing a vehicle from O'Donnell (this used car salesmen Jedi gibberish was offensive) and that if I had a problem with that then I could unwind the deal and leave. Luckily I was there with my family member who recommended I not let Ken's lack of professionalism and dishonorable stance sway me from completing the purchase. I purchased my first vehicle from O'Donnell 19 years ago and my last on 31 August. Great vehicle...horrible salesperson. Be forewarned.

Andrea

4 de sep. de 2015

I got an online, out the door quote from O'Donnell Honda. My husband and I went in and met with Robert Wilkie who helped us through the process and provided us with exactly what we needed. We had a smooth, pressure free experience. Thank you!

Nancy

30 de ago. de 2015

I had bought a Honda Civic from O'Donnell in 2003 (after encountering the usual nonsense from other dealers), and went back there again last week for a new Civic. As before, it was an extremely easy, pleasant experience.Musa Mohammed was very helpful and informative, and after I looked at various cars, we completed the transaction and I had a new car! The financing process was smooth. As mentioned in other reviews, O'Donnell doesn't load up the cars with a bunch of extras to jack up the price of the cars, but you can add anything you want. The Civic EX-L already had everything I wanted, which was great.I can also highly recommend the O'Donnell service department. I had all maintenance on my prior Civic done there, and without exception had positive experiences.

SteveP

17 de ago. de 2015

Worked with Chris Councill last week on a great Internet price, then met Stan Bailey in person. Agreed on a trade in price and scheduled an appointment for last Friday. We told Stan we didn't want any add-ons or surprises. Stan was GREAT to work with! We got there at 1:00 PM; test drove the 2015 CR-V for 15 minutes; filled out some paperwork; he fully explained all the features in the vehicle; we drove off the lot by 2:30. Very pleased!SteveP

UncleNeil

1 de ago. de 2015

I just bought a new 2015 Honda CR-V Touring. First off, this is a great car if you are in the market for an SUV. It comes fully loaded and has ALL the safety feature you could want. Very important to me is the buying experience and I have to say in all my years of car buying I have never had a more comfortable experience. No pressure. No hassles. My Sales Consultant Mike Garvey handled everything at my own pace. If you are in the market for a Honda, you are doing yourself a disservice if you do not visit O'Donnell Honda.

Summerbreeze2015

28 de jul. de 2015

My husband decided to buy a new Honda Accord. Our family had previously purchased 2 Honda's from another local dealership. We decided to call Mike Garvey at O'Donnell Honda based upon several positive Google reviews. He did not disappoint! We sent him a text outlining exactly what we wanted. He replied in a timely fashion (very important to us). When we arrived at the dealership the next day, he promptly brought the car over for us to review and test drive. Mike G. stuck to the agreed upon price. Both he and the business manager made the paperwork process painless. We were even able to get Bay tags right there at the time of purchaseNICE. Thank you Mike.

GoldenGardens

22 de jul. de 2015

We bought a new Honda Odyssey minivan when our family car stopped working. After visiting a few local dealerships (another Honda and Toyota dealer), we found O'Donnell to be the best dealer for us. Everyone was very friendly and helpful. We were especially happy with the help Mike Garvey provided. He was very knowledgeable and honest, and easy to trust. We felt he had our best interests at heart and helped us work within our budget. He even played with our kids (ages 2 and 4 years) while we finished the paperwork and financing, and they loved him! We could not be more happy with our experience at O'Donnell. And we love our new Odyssey! The service department at O'Donnell is also excellent. I have only dealt with them a few times, but they have been more straightforward, honest, and less expensive than other auto repair shops I have used.

Jillanisgirl04

12 de jul. de 2015

Just wanted to stop in a give a spectacular review for Shane!! I can't be more happier with my purchase and you were awesome to work with and went above and beyond to make sure I understood it all!! I will definitely be coming back to you for my next vehicle purchase!! Way to go :)Also wanna give thanks to JT. You guys are awesome and just wanted to let everyone know what what a wonderful experience I had at Honda O'Donnell dealership!!!

Amanda2015crv

5 de jul. de 2015

Everyone at O'Donnell was so helpful to me and purchasing my new vehicle, especially sales agent Shane and J.T. in finance. I would highly recommend O'Donnell Honda!!!!!

Howard Markman

3 de jul. de 2015

Everything about my experience at O'Donnell Honda was first rate and positive. I can't say enough about how easy they made the purchase of my new Fit. My salesman, Terry Askin was friendly, extremely knowledgable, and as low pressure as you can get. He helped me find the car that fit (no pun intended) me perfectly at a price I could afford. All the other staff I worked with, from Chris Councill whom I originally contacted through the internet, to Rajeev Malhotra in the finance office to the person that prepped my new car treated me like family. I could not be happier with my dealing with O'Donnell Honda.

Janet

30 de jun. de 2015

I got a quote sent to me by them through one of the internet site for a new car- when called said it was sold (so fast!). Few days later, sales person called and texted their price which was few hundred higher than the previous quoted price. I objected and left a message for their dealership General manager and also sales manager. Then I got an email from their internet manager that they would beat any price!!!after talking to their general manager, he asked me for a copy of proof of purchase that showed how much another dealer had sold the car just the night before. We sent copies of all documents. Then the sales manager said not only they will not match that price because their advertisement is only a general hype (don't know how more detail their ad could have been!), but they are not even willing to honor their sales person quoted price in writing from last night !!So I asked for his bottom line price which was at least $1100 more any other price they had quoted before. Even GOLD does not go up this fast !! Bottom line, shady business, bunch of scammers in my opinion. Car dealers are dime a dozen. They take no pride in their business and that is a shame- take your business somewhere else please !! Their sales manager said they do not have to honor any price they quote and their dealership gm whom claimed being there for 40 years never returned the call- Shame on you guys !! what a rip off artists you guys are.

Choi boy 69

16 de jun. de 2015

He is very helpful and goes the extra mile for me and he is now considered a friend. He always gives the most fair price and I have recommended many others to buy their cars from him because he is simply the best. Two thumbs up. Way up my Friend.

#1 Pittsburgh Steeler customer

31 de may. de 2015

My salesman was Shayne Wilson who did an outstanding job helping us terminate our existing lease and begin a new lease. We even upgraded. This began with a promotional offer mailed to me and exceeded my best expectations....so far.

midwifemom3

29 de may. de 2015

Gary Paul was our salesman. He let us test drive by ourselves, encouraged us on questions, gave us the breakdown of the price and is still helping us for aftermarket options. This is our second minivan and third Honda model .We have owned accord pilot and now odyssey. VERY PLEASED!

Debon

29 de may. de 2015

I had a very very bad experience in this dealership. I went there at 10:25 am and came out from there at 6:45 pm. Although it was a Memorial Day weekend, the dealership wasn't that busy. First, nobody greeted us at the door. I had to ask a guy that I want to buy a car. So he accepted us a just give me a printout with spec sheet of the car I wanted. I knew what I gonna buy. But I wanted him to explain comparison between couple of models. Time to time, he ran away to some where and came back after 30-40 min. Finally, he took us for a test drive at 12:45 and I drove 2 cars in 20 minutes. Meanwhile he accepted 2-3 more buyers. He gave us pricing on 3 models and ran away again to deal another customer. I wanted to buy a car and this is why I was still sitting there. We decided on Civic EX (2015) and filled out an application for finance around 2:15 pm. We were sitting alone without the sale person. Nobody even asked us what was going on or if we need anything. Finally I asked manager what is happening here and he replied the sales person is busy with two more buyers. After one hour, the sales guy came to tell up that my file is with finance department. At 5:30 I could not take it anymore with pounding headache. I started to shout on them and told I want leave without car. I can buy anywhere with my money. Their behavior was as if they are doing me favor. Finally, at 6:15 the finance guy called us and completed everything. My point is if you want to buy a car with your money why you have to go through all these hassles? They have to treat you as a human. There was no CUSTOMER service at all. I cannot recommend anyone to this dealership. In this regards, Jim Coleman Honda was the best (I had buy car from them before). I feel sorry that I did not give them business this time.About the sales person: As I said he never introduced himself, I came to know his name was Robert Wilkie. He is not professional at all. He does not know even how to work with computer. I wish I do not have to deal with him anymore . His manager (do not know name) even told me that they have to buy coffee, water etc. for customers and that's why he cannot negotiate price anymore. I do not know any dealership who does say like that.

Jan Hoffman

20 de may. de 2015

Our recent purchase of a 2015 Honda CRV at O'Donnell Honda was a pleasant experience and salesperson Shayne Wilson did an excellent job of providing information to help us make our selection. He was able to multi-task and get us through the process in short order, something that we truly appreciate. We have been buying Honda's for many years at O'Donnell and have never been disappointed in the sales or service staff. Very professional and friendly with an excellent eye for keeping customer needs in the forefront. Shayne represented O'Donnell Honda well and I would not hesitate to recommend to my friends and family that they see him for their new car needs.

Vick

19 de may. de 2015

I call them to cancel my ancillary product. I was talking to a guy name Rajeev.i guess i spell right. He make me feel like, he dont want to answer my question and he is not helping me out. He was so mean while talking to me. So i dont feel like it is a good place to buy car.

Tom McCullough, Steelers Fan!

17 de may. de 2015

Shayne made this buying process an enjoyable and painless experience. He was helpful and outstanding all around. O'Donnell is fortunate to have Shayne on its staff of showroom professionals!

Edward

12 de may. de 2015

Hassle free buying process; it was a very relaxing and memorable experience. Great job Jerry Sommerville.

Ryan Lopez

12 de may. de 2015

Jerry Sommerville was very helpful throughout the entire buying process. He was very pleasant to deal with. I highly recommend him.

BudBass

9 de may. de 2015

The O'Donnel Honda experience was great. First new car purchase in 15 years. We looked at several dealreship but picked O'Donnel for their knowledgable and helpful staff. Not pushy and they were patient while we tried out the various trypes of Civc, Fit and CRV. Suggest checking their price on the internet with several dealers. They did tahat as well and were able to offer the lowest price without going back and forth. Other dealers claimed they could matc any written quote but O'Donnel got it right the first time.

Kevin

1 de may. de 2015

Very happy with the purchase of my new 2015 Accor EXL. My salesman Shayne Wilson was very informative and a pleasure to work with through every step of the buying process and I will be purchasing my next vehicle from shayne in the future. Kevin

Jenny

30 de abr. de 2015

I bought my first new car from salesman Shayne Wilson. Shayne is very patient with all my questions and explained the feature very thoroughly. The purchasing experience is very smooth.

QCai

30 de abr. de 2015

I bought Accord from salesman Shayne Wilson and O'Donnell Honda. I had a great experience with Shayne and the entire dealership.

honda civic ex l

30 de abr. de 2015

I did quite a bit of online research and O'Donnell gave me the hands down best price. I came in and also got an additional discount on my accessories! I am truly a happy customer... All thanks to Chris and Shayne. Shayne was very patient through the whole experience... Kept me updated on everything that was going on... This was my first car purchase and these people made sure I was happy.

sllewe

30 de abr. de 2015

I stopped by O'donnell to look at a used S2000. These cars don't come up often so when you see them you have to act fast. I stopped by and talked to Shayne Wilson and he was incredibly knowledgeable. Whats amazing is this car hasn't been made in years and yet he was able to answer any questions I had. I ended up waiting too long and the car is gone, but when I am ready to buy I will being going to O'Donnell and asking for Shayne.

RavensFan1974

30 de abr. de 2015

Last year I bought my Pilot Touring and still love it! I walked in to take a look at the Pilot after comparing the Highlander and was greeted by Shane Wilson. He was easy going and low pressure the entire time. It was a very hassle free experience from start to finish. I got a very fair price and two days later they had the color I wanted and finished the paperwork in an hour. Financing dept was also great to work with. I highly recommend this dealership when searching for a new vehicle.

Dinesh Kumar

30 de abr. de 2015

I want to take a moment to recognize the staff at O'Donnell Honda in Ellicott City,MD who recently helped me with my purchase of my new 2015 Honda Odyssey.Chris Councill the Internet Sales Manager did a fantastic job in making my experience very pleasant and provided all assistance in making CAR buying experience as simple as possible. He is friendly, professional and most importantly trustworthy. I would recommend to anyone looking to buy Honda CAR from this dealership.Thanks again to O'Donnell Honda.

andres s aviles

29 de abr. de 2015

this was my fifth car from this dealer I always deal with jerry Somerville as my sales rep he did a great job as well as the rest of the staff thanks

glenn boswell

29 de abr. de 2015

wow what a great place to do business with. everyone was great jerry Somerville was my sales rep thanks guys

amanda boswell

29 de abr. de 2015

I have bought several cars from this dealer over the years they are the best jerry Somerville was my sales rep did a great job

Maribeth

29 de abr. de 2015

I just purchased my 6th Honda from O'Donnell Honda and once again, Jerry Sommerville was my sales consultant. I appreciate the excellent service that I get from Jerry and I love my new Pilot!

Tim E.

29 de abr. de 2015

My wife and I just recently purchased are 8th Honda from O'Donnell and Jerry has been are sales person every time. Jerry's knowledge and level of service are consistently excellent!

Peter

29 de abr. de 2015

I was referred to Jerry Somerville at O'Donnell Honda by a friend. I was in the market to purchase a new car but did not know where to go. On a trip to Washington, DC, I stopped by O'Donnell Honda and met Jerry. He was so helpful that I subsequently drove from my home in New York to Maryland to do business with him. I was very happy I did. I'd recommend Jerry and O'Donnell Honda for anyone in the market for a car!

LINDA'S HONDA CIVIC

29 de abr. de 2015

I love my honda, i got my honda civic, new. I still have the new car smell every now and then, after almost 4 yrs now. I hear people say how hondas are great cars, I can say that statement is true, first hand. Love the car mileage i get with it, it's the perfect size for me, and my travels. Thanks to Jerry Sommervilleat O'DONNELL HONDA of Ellicott City, MD

Jon W.

29 de abr. de 2015

I have purchased 4 cars from O'Donnell Honda and everytime I have purchased from Jerry Sommerville. He is always professional and has exceptional knowledge on Honda products. Always is willing to bend over backwards for the customer. I highly recommend him to anyone who is looking for a great experience in buying a car.

Ben from Baltimore

28 de abr. de 2015

I'm 50 years old I have bought 8 new cars in my life time, and this was the most relaxing automotive purchase I have every experienced .

Chic from Dundalk )))

28 de abr. de 2015

As a woman I have never felt the level of respect I was given as I purchased my new Honda, Jerry is so comforting )))

SteveKS

27 de abr. de 2015

Bought my third Honda here , the second from Jerry Summerville. Jerry makes the arduous task of buying a new car a snap. His knowledge and friendliness make the process almost enjoyable. Although to be fair Honda products almost sell themselves. I've owned a Civic, Accord and now a Fit. All great cars and when I wanted a motorcycle I got a Honda VTX Cruiser. Thanks Jerry and ODonnell Honda

Jay S.

27 de abr. de 2015

I have purchased many cars from Jerry Sommerville over the years. I would HIGHLY recommend Jerry to get you the best price on your next new car. Always A++++

Tom jr

27 de abr. de 2015

Great experience received from recent Pilot purchase. Jerry Sommerville at O'Donnell Honda made the purchase simple. Glad I bought there.

mamma Faye

27 de abr. de 2015

Jerry Somervilleis it is a well knowledgeable sales personI and had nothing but concern for my needs !!!

Juan Velez

27 de abr. de 2015

I have bought 6 cars with Jerry Somerville since 1999. Plus have had 2 friends refered to Jerry and my 2 fiends were completely satisfied with the price, service and purchading process. All my cars and trucks have been always serviced at O'Donnell. Everyone has always been great and Jerry has always been there to answer any questions or adviced when the time have come for us to trade our cars for new ones. I first met Jerry when I moved to Maryland and have remained his customer even after moving to Virginia and now Delaware. We have always received a no-pressure approach from Jerry and his team. Go Jerry Somerville.. you are the best. :-)

Frank Ladanyi

27 de abr. de 2015

Jerry Sommerville was a great salesman, and the finance staff was awesome! I love my new crv! They were very knowledgeable about the car. Shane also helped explain all the ins and outs of the crv. How to work everything. I've bought a few cars in my life and by far was the best experience buying one. I would highly recommend to my family and friends O'Donnell Honda for there honda needs!! Ive also had great experiences with there service department! Very friendly, fast and knowledgeable about my other honda. I will continue to use O'Donnell service for both of my Hondas!!

Loan Tran

27 de abr. de 2015

My husband and I bought our Honda Accord at O'Donnell. Shayne was a big help in explaining all features, patiently and thoroughly answered our questions. It was a relaxed and pleasant experience with Shayne at the dealership. Shayne has mentioned that this dealership offers free car wash for its customers. So, occasionally, I stop by and Shayne attends to this cheerfully.

Jenn

27 de abr. de 2015

Shayne Wilson was great to work with in the new car buying process. He was very patient with me, I couldn't decide between 2 Accords. He took the time to explain the features of both cars. I never felt rushed. He was a pleasure to work with and I would recommend him to my friends.

Scott

27 de abr. de 2015

Shayne was very thorough during the purchasing and delivery process of buying our CRV. His pleasant personality made us feel completely comfortable.

George Hovey

25 de abr. de 2015

We had the experience of buying two Accords from O'Donnell last year and Shayne handled both sales. As a result of the first we requested Shayne's help the second time. I've driven nothing but Accords since 1987 and encountered a number of dealerships. O'Donnell is the best I've seen. They have a distinct company ethos of above-board dealing with the customer that inspires confidence, and Shayne has absorbed this ethos well. I expect he has a bright future at O'Donnell.

Felicia Mayo

25 de abr. de 2015

Great Service from Jerry Summerville. I have purchased 4 Honda Accords over the last 13yrs. I had the assistance from Jerry Summerville. He's very knowledgable, honest and helpful. Ha makes sure you can properly wok very function in the car. He's the Best!! I'm so happy for my purchase. Regards, Mrs. Mayo

Sport Accord

25 de abr. de 2015

I have purchased many automobiles, Jerry Sommerville made my experience relaxing and enjoyable )You should call him and see, this is his work phone # 410-812-2501

Fifa

24 de abr. de 2015

The third time purchasing a new Honda at O'Donnell Honda. Jerry Sommerville again made the process very easy. He knows the product, he knows the finance end of the business and applies his knowledge of both to the purchase process making the experience seem almost simple. They have a large selection of vehicles in stock, thus allowing me to see and touch the vehicle before the contract was signed. It's easy to understand how a dealership can have such a good reputation when they employ people like Jerry. I will definitly purchase here next time.

Pilot driver

24 de abr. de 2015

I bought a Pilot from Jerry Sommerville. He could not have been better. Made the entire process very easy.

Amy

24 de abr. de 2015

I purchased a 2014 Honda Accord EX-L from Shayne Wilson at O'Donnell Honda last October and it was the best car buying experience I have ever had! Shayne made the whole process relaxed, effortless and an absolute pleasure. He explained and demonstrated the features of the two vehicle models I was considering and when I purchased the Accord, he reviewed the features again and even synced my phone with the car's Bluetooth. Shayne is very personable, knowledgeable and patient. I highly recommend him!

SPCRV

23 de abr. de 2015

Great Experience! I really enjoyed working with Shane Wilson and the rest of the staff at O'Donnell. I am very happy with the new 2014 Honda CRV that I purchased. Shane made buying my new car very was and he was willing to work with me not matter how much I balked at pricing.

BF

23 de abr. de 2015

Shayne Wilson is one of the best sales person that I have ever worked with and I have been to dozens of dealerships over the years. He is knowledgeable about the cars and also very patient and easy to work with. I would recommend Shayne to anyone that I know who is considering buying a Honda.

Laurie, happy customer

23 de abr. de 2015

As a newly divorced woman, I did not feel confident when I had to plunge in to buying a new Car. I was relieved and immediately put at ease when approached by Jerry Sommerville. His laid back approach was exactly what I needed. I immediately felt at ease through the entire process. It was obvious that he was a very knowledgeable. When Asked, he told me he had been selling Honda vehicles for over 20 years. This told me he stands behind the brand, which made me feel even more confident in my choice to purchase a Honda for myself. Being on my own, means I need a reliable, long running vehicle. I feel, that is what I now have. I highly reccomend Jerry Sommerville to my family and friends. Your dealership needs more salesman like him to represent the Honda brand.

johnk

23 de abr. de 2015

I did most of the footwork (research and negotiating) via e-mail so all I really did at the dealership was take a test drive and sign the papers. No hard sell, no surprises, no pressure to buy anything extra. Salesman (Sayed Tagoe) was very personable, knowledgable, and helpful. A completely different experience (in a good way) from the last time I bought a new vehicle. Highly recommend O'Donnell Honda.

Lacie

22 de abr. de 2015

Shane is great! I am a college student and he helped me through my first car buying experience! He always offers helpful service and answers any questions or concerns I may have. I love my new Honda Fit and plan to buy any future cars from Shane :)

Thomas

22 de abr. de 2015

I found Shayne to be great to work with - very diligent, knowledgeable and customer-minded. Very good experience.

B Collins

22 de abr. de 2015

Jerry Sommerville of O'Donnell Honda was honest, professional & polite upon my recent vehicle purchase. His training, knowledge and experience combined to provide a smooth and pleasant buying experience without any unexpected delays, misunderstandings or surprises. I've already referred a close friend, who has since purchased his own new car from Mr Sommerville. I have never referred anyone to a car dealership, let alone a specific car salesman,... I believe this best demonstrates how truly unique and hassle-free my experience was with Mr Sommerville and his colleagues at O'Donnell Honda of Ellicott City, MD.

BFresh

22 de abr. de 2015

I recently purchased a 2015 Honda from O'Donnell Honda and had a great experience. I went to O'Donnell because I was referred there due to their service department's good review from a friend and because they had a pleasant experience when they bought a car. My experience was very easy, I had called the night before to ask what I needed to bring and if they had the car I wanted in stock. When I arrived, I had a few choices of the car I wanted easily accessible and ready for me to test drive. Shayne Wilson was our sales representative and was very eager, knowledgeable, and much to my relief patient with me (I was very nervous). He was very understanding of my budget and did not push me one way or another, while still giving me all the options. During the process, I believe he must have helped every customer who came in- because they asked for him by name. Although he was helping others, he was still attentive and made sure I was still moving along in the process. I believe his ability to help multiple people showed his commitment to the customer even after you buy a car. What I really appreciated was that he showed me everything in the car after i bought it. There were a lot of new things I wasn't used to, but he showed me each thing which really eased my anxiety. I would definitely go back to Shayne again, and have already told my friend who is looking to purchase a Honda to go to him.

Honda man

22 de abr. de 2015

Jerry made my 12th vehicle buying experience the most enjoyable and stress free )))If you need a Honda, call O'Donnell Honda and ask for Jerry W/team1honda.com

Sue

21 de abr. de 2015

We had shopped around quite a bit trying to decide what make of car we wanted to buy. When we had narrowed down the field we stopped at a Honda dealership on the East part of town. It was fine but we still weren't totally sold on the Honda brand. A week later we decided to stop by O'Donnell Honda and the first smiling face we saw was Shayne Wilson's. He was so knowledgeable about the CRV we decided to take a test drive. And bought one from Shayne the next day. In short Shayne was the reason we bought from O'Donnell rather than the first Honda dealer we visited.

Lisa

21 de abr. de 2015

Shayne Wilson is a very patience and knowledgeable salesperson. He answered all of our questions with ease and made us very comfortable. A great asset to O'Donnell Honda!

Shayne Wilson

21 de abr. de 2015

I had such an amazing experience working with Shayne!! He was so patient with me as I was buying my first car! Buying your first car is very scary but he mad the process fun with limited stress. He was so great that my family bought another CRV from him! Wouldn't buy from anyone else! Thanks Shayne!!

Ross/Lisa Balto.

20 de abr. de 2015

Met Jerry Sommerville at O'donnel Honda. Purchased a 2015 Honda Accord EX. Jerry and staff were terrific during the process. I have purchased many vehicles over the last 30 years, this was by far the best experience ever. Jerry was able to get us exactly the Accord model, color and accessories that we wanted. Customer service and the complete buying experience was superb! I recommend contacting him before you make a purchase, you'll be glad you did!

family guy ellicott city

20 de abr. de 2015

Awesome job! my dealer Stan was cool and paid attention to every little detail i asked. i was expecting a full day or two of car shopping but i finished in 2 and 1/2 hours. i was so impressed with the service that i bought the car the very same day (in a very fair price, i might add...). thank you Stan and O'Donnell Honda.

Somer Snider

19 de abr. de 2015

Jerry Sommerville at O'Donnell Honda was great! He helped us purchase our CR-V and was professional and helpful throughout the process. Jerry didn't pressure us at all; but his knowledge of the vehicles and buying process set us at ease.

Kimberlina

18 de abr. de 2015

I have purchased 8 cars/SUVs from O'Donnell over the past ten years, all from Jerry Sommerville. Jerry has always gone out of his way to make sure I understand everything and get me the best deal possible. I will continue to buy all of my future vehicles from Jerry Sommerville / O'Donnell Honda.

Laura B

18 de abr. de 2015

Jerry Sommerville is the BEST! He is the ONLY person I will purchase a new car from. I can call him at any time, and I know he will have the answers I need. He has been at Honda for YEARS and is the only one I will trust with the new car process. He is knowledgeable, always takes the time to show you the new features in a Honda, and also is friendly, outgoing, and hardworking. I was in a bind yesterday and needed to have the process sped up- He met those demands and then exceeded. I would not go to ANYONE except Jerry Sommerville at O'Donnell. He is by far, the BEST! Be sure to ask for Jerry at O'Donnell.

Mimi

18 de abr. de 2015

First time buying a car at O'Donnell Honda. My salesperson, Mr. Jerry Sommerville was friendly, professional and honest. I got a great deal and very pleased with my new CRV!! Thank you Jerry!

Jonnyshiatsu

12 de abr. de 2015

I am a single parent who does over 45000 miles a year. I have little time for shopping at the best of times. Alex at O'Donnell Honda was both direct and bent over backwards to help me get a new car. The price was very competitive WITHOUT HAVING TO HAGGLE FOR HOURS. As a successful small business owner I am completely impressed with this company. I happily recommend them to anyone.

Barbara

9 de abr. de 2015

My husband and I bought our CRV from salesman Shayne Wilson and O'Donnell Honda ! Shayne was patient with our many questions, and after we made our decision, gave us a thorough briefing on the characteristics, capabilities and features of our new vehicle. We had a great experience with Shayne and the entire dealership. We have been back for our scheduled maintenance and their service department did a great job also.

Jennifer

3 de abr. de 2015

Last month I purchased my first brand new car - a 2015 Honda CRV EX-L AWD. I did a lot of research online prior to visiting the Honda dealership and knew exactly what I wanted and for what price. The dealership is very close to where I live and over the last year, I popped in twice to test drive the 2014 Accord and 2014 CRV. I ultimately decided on the CRV after some scary experiences driving in the snow this winter. I also have a large German Shepherd who goes almost everywhere with me, so I loved that the back seats of the CRV fold all the way down and there is a ton of room for her. When I finally saved up enough for my down payment, I headed to the dealership and Shayne Wilson assisted me throughout the process. He was so easy to work with - friendly, courteous, kind and professional. There was absolutely no pressure or steering involved and I was in and out within a few hours. I also worked with JT who assisted me with the loan process and he was very nice as well. Overall, it was a fantastic car buying experience and I would highly recommend anyone who is considering buying a Honda to visit this dealership! Thanks for everything Shane!

Nightsurfer

3 de abr. de 2015

Shayne Wilson is an excellent salesman. He was prompt, efficient and knowledgeable. No sales pressure but provided a good education to someone who had not bought a new Honda in 10 years. After my Honda CRV was delivered he spend 30 to 40 minutes going over every detail of the Honda with me to make sure I was comfortable with the features. He went over the inspection report to double check every item was in excellent condition. Shayne stayed after closing time to answer my questions and later that evening quickly followed up on a question by text message on a question my insurance company asked. O'Donnell Honda is 21 miles from my home (with two Honda dealers only half the distance from my home). I purchased my Honda there because of the excellent service and honesty.

Paul

3 de abr. de 2015

Shayne's the best ... he made the negotiations in the buying process easy while working with his boss; AND, he even helps me with keeping my car clean with car washes. I've had the new car for 4-months and am very satisfied.

Anonymous

3 de abr. de 2015

I was thrilled with my overall experience at O'Donnell Honda. Shayne Wilson was extremely professional, knowledgeable, and patient as I shopped for my new CR-V. Overall O'Donnell made the whole car buying experience enjoyable. Shayne answered all my questions and never made me feel rushed in my purchase...even when I couldn't make up my mind on a color! I highly recommend O'Donnell and Shayne to anyone looking to purchase a vehicle. Thank you O'Donnell Honda and thank you Shayne for the excellent car buying experience.

abruns

31 de mar. de 2015

We had an excellent experience while buying a used Acura. Kenny and Brian were fantastic and made the process very smooth and easy. The warranty options offered was also great.

jhlee

28 de mar. de 2015

Initially purchased a certified used vehicle and had a great experience. But, I noticed some issues with the vehicle and contacted the salesperson and also GM. They responded quickly and presented options. We decided to get a new vehicle in the end and we are pleased. The whole process was pretty efficient and painless without any sales pressure or financial add-ons. I would strongly recommend Mike Garvey and Raj (along with their GM, Brian Schwenk).

markw9

23 de feb. de 2015

i brought my 2008 odyssey in for a recall. I also described a issue with the steering. I had a coffee and some munchkins until the shuttle took me home. Later in the day I got a voicemail saying the work was done including fixing the steering issue under an separate service bulletin plus one more recall I wasn't aware of. No charge.

Djstat

22 de feb. de 2015

Only at O'Donnel Honda and with Terry Askin in particular can the experience be simple and perfect. The right car, the right price and no hassle. Everything Terry promised he delivered. The entire team is great and friendly. No hassles and no pressure. Couldn't be happier with my new car.

Cphan

12 de feb. de 2015

It was my third vehicle that I have purchased at O'Donnell. Thanks Chris for providing the internet price in advance and his communication with customers. I know what I would pay when I came to the dealer. Thanks Tom, who I dealt with when I was there, for his courtesy and helping us through the process.I purchased a new Pilot EXL. I would recommend this dealer to other buyers.Thanks.

Razz

12 de feb. de 2015

I just wanted to say that Jerry was outstanding. He took the time to go over every feature of the new Honda Accord. Fantastic experience!

EN

9 de feb. de 2015

I went to O'Donnell Honda to get an estimate of the cost for a Honda CR-V. Stan Bailey met me as I entered and offered to help me. I told him what I was interested in. He asked a few questions after he invited me to sit at his desk. I told him the features I wanted. He gave me 2 alternatives for my preferences, the EX and EX-L. I thanked him and left the dealership within 20 minutes. After going to another dealership, which tried to get me to buy the car on the spot and kept me there for over an hour, I returned to buy my car from O'Donnell Honda. I appreciate the way Stan treated me and I would recommend him to anyone I know who is interested in purchasing a new Honda.

gstrong

5 de feb. de 2015

Wonderful car buying experience. Everyone involved was extremely nice and professional. Shane was very knowledgeable and a pleasure to work with. I would highly recommend this dealership.

Doghouse_Riley

3 de ene. de 2015

We had been researching and shopping around for a 2015 Honda Civic. We chose to begin our search at O'Donnell due to a long term relationship we have had with their service department, which has been excellent We already own two previously-owned Hondas which each now have over 150,000 miles on them. O'Donnell has done all of our maintenance work. We worked with Mike Garvey as our new car sales rep. His approach to the transaction was professional and low key. He was able to take care of the entire transaction himself, which I believe to be one of the strengths in the way O"Donnell appears to be organized. Prior to making our final decision, we went through a fairly rigorous process of due diligence, including a detailed personal budget analysis and visits to other dealers to test the market for availability and price of the models in which we were interested. Mike offered a reasonable asking price right up front without playing the "I've got to check with the manager" relay that appears to be quite common in many other dealerships. Although the price was above our budgeted amount, he was willing to add some options for which other dealers were adding an upcharge. We ended up purchasing a Civic EX, which put us somewhat over our budgeted amount, but provided some desirable features not included in the Civic LX (e.g., back-up camera, right-turn camera, moonroof). At no time did we feel that Mike was pushing us into the more expensive model, rather, we were interested in the EX and he did what he felt was reasonable to make it a bit more affordable. The only thing we aren't sure of is whether we could have gotten a small break on the price for paying cash. After we had agreed on the final price, it was apparent that Mike thought we would be financing the purchase with a loan. We are not aware of whether we could have negotiated a slightly lower price on a cash purchase with no trade-in. Overall, we came away feeling very satisfied that we had bought a great car at a fair price. We will most definitely continue to do business with Mike and O'Donnell Honda in the future!

Hicks

30 de dic. de 2014

Jerry Somerville was very knowledgeable & was NOT the typical pushy salesman. He was available when needed but didn't badger me to make a purchase. Great buying experiance!

garnetka

29 de dic. de 2014

This was my 1st Honda experience, and I could not be more impressed. First I worked with Chris who helped me price my brand-new touring. He was readily accessible and phenomenal to work with. When I called to tell him that I was on my way, he made sure that the car would be ready as soon as I arrived.When I got to the dealership, I had the pleasure of dealing with Mike Garvey. I had come from an all-day search for the new touring. When I arrived, I was greeted by Mike who brought the car around. I told him that I wanted to purchase it, and we moved right into the paperwork. He did not try to push any extra features that I did not ask for and was more than honest. In addition, since we had been looking for cars for over 8 hours, we asked him if they had a vending machine. He said they didn't (it was in the service area) but brought over his own crackers so we could have someone to snack on. I just thought that this was so very nice of him. He was such a pleasure to work with. He explained every detail of the process and kept coming back to update us on where we were. I got to leave with my brand new car and could not have been more pleased!Thank you so much!-Kate

ColinDuesterhaus

28 de dic. de 2014

This was my first experience with buying a car, but I have had experience with a Honda in the past, Odyssey 1996. Honda is known for reliability, which combined with a good deal is a no brainer. Thanks Shayne!

robyntm

16 de dic. de 2014

My 1st Honda experience with dealer Jerry Somerville was comforting, reliable and infomative. It's great when as a women you can go to a dealership that is not pushy or does not overlook you because you are a women. From my entrance Jerry has a face and disposition you can trust. He met my needs and helped to the up most then turned me to the gentleman in finance who was icing on the cake. I love my new car. I love O'Donnell Honda and their personnel.

bulldogcement

13 de dic. de 2014

We went to O'Donnell Honda because we had received a very good price on the internet. Accordingly there was not much to do at the dealer. Unfortunately, when we arrived at the dealer things started to go down hill. We had trouble finding a salesperson. While the salesperson was attentive at first, he wanted to get involved with other customers to make more sales. So we felt like we were bothering him to explain the cars functions. Then we had to wait over 2 1/2 hours for the finance person. The only explanation was that they were busy. We were told that because of this delay we would receive some type of compensation, but this was a lie. Then they could not find the second key to the car. They said they were going to mail the key, but I don't know how since they need the car. My wife went back several days latter and rather then be handled immediately she had to wait in the service department for over an hour. My wife complained several times about what we went through and at first was promised some time of compensation. When she heard nothing she called the service manager. This was the final blow. Rather than trying to console her, he was rude and disrespectful. I have never had such a miserable experience in buying a car in over 40 years of making such purchases. I would rather pay several hundred dollars more and go to another dealer rather than deal with O'Donnell.

imccly89

4 de dic. de 2014

I have never purchased a new car before, but I was very pleased with O'Donnell Honda. I had spent a good bit of time researching how much other people had paid for for the model and trim that I wanted and confirmed the invoice price, etc. Right away, I was given a price below invoice (I had confirmed with many sources that my numbers were correct). Overall, it was a very straightforward process.However, I will say that the finance guy that I worked with was very new (less than a month on the job) and he was very slow. It took over an hour to get quotes for financing.

SAM

29 de oct. de 2014

They installed a faulty transmission in my car. When I returned for it to be repaired for the second time, it was a big runaround. I didn't get the rental car I was promised and it took longer than they told me for it to be fixed. No apologies or phone calls to update me. I had to call them every day. Service manager never returned my call. Dealership manager could have cared less. I will NEVER go back!

sherry.k.mobley

28 de oct. de 2014

Faulty transmission installed...promise of a mid-size rental car not fulfilled...call to service manager not returned...general manager who could care less. I will never go back!

lijie

17 de oct. de 2014

Alex Vinogradsky helped us to purchase a Honda Odyssey. He was very accommodating to our family's needs and made the whole process painless. I was bracing up myself for the long process of cat-and-mouth game, calling different dealers for the best price, and shopping around until I get exhausted. He simply asked what I wanted and quietly listened, and gave what I wanted. The whole process took only a couple hours. Even after signing the contract, he took time with me explaining the numerous features that Honda Odyssey has. I felt like he was genuinely trying to help customers.

JMSBlackwell

7 de oct. de 2014

My wife and I just purchased a 2014 Honda Odyssey from Mike Garvey at O'Donnell Honda. My wife was torn between a Pilot and an Odyssey, and Mike spent the time to show us both vehicles and helped us work through the decision process.This was the second vehicle we have purchased through Mike, and as always, he took excellent care of us.

N A

4 de oct. de 2014

Sayed Ali from O'Donnell Honda was the best person with whom I have ever dealt for buying a car. He did not play games, was upfront, worked well with me on settling on a good and fair price, did not pressure me in any way, and went the extra distance by giving me a ride to the dealership from Northern Virginia. Prior to finding Sayed and O'Donnell Honda, I had worked with three other dealerships and C*rm*x. I experienced unfair pricing and heavy pressure from C*rm*x, and the other dealerships were not able to meet my needs. Sayed is like a breath of fresh air. If asked to describe him as a salesman, I would say he's the best non-salesman salesman. This means, he doesn't try to "wheel and deal" you. Instead, he simply listens to you, what your needs are as the customer, and then assists to meet your needs. I felt as though I was shopping for a car with a brother or a friend. It was the first time I had an enjoyable experience when buying a car, and it was due to everything being fair and the professionalism of Sayed and the other O'Donnell staff.

ebmd

1 de oct. de 2014

My Acura was 15 years old and I was ready to buy a new car and decided on the Honda Accord 2015 EXL. (It feels like my Acura, is $10,000 less, and packed with new features.) I checked prices online and with AAA buying services. I had offers from many Honda dealers (day, night, and emails!). When I went into O'Donnell, the staff was great. I worked with Gary Paul who was very knowledgeable as well as Dale Boswell. They were able to meet my price and get my car in quickly. Gary spent over a hour going through all the new technology on this high-tech car. Answering all my questions and--even hooking up my phone and garage door opener before I left the dealer Kudos to Gary and the O'Donnel staff for making this process as easy as possible.

ThanksTerry

21 de sep. de 2014

We just purchased a Honda Accord. We appreciated the courtesy and clear answers wereceived. When we needed assistance he was always available. Terry Askin is the best.Other O'Donnell team members we briefly worked with were friendly and helpful.Thanks to you all.

nuridelen

15 de sep. de 2014

Bought a Honda Accord, 2014 new. Sales person was JT. He was pretty laid back. No pressure. No gimmicks. Straight answers to questions. No fast talking. At the end of the day I felt happy that I bought the car. Rajiv was great explaining the financing terms and my options for warranty, as well as his adventures in the Near East during 70s, all in one breath. I knew the price was right since I validated that from other dealers. They said they would put a low deck spoiler for free as part of the agreement. I did not have to call them after purchase. They set up an appointment. Dropped the car. 2 hours later spoiler was installed. I did not even have to mention that it was going to be free. Cashier gave me the receipt with zero due. No discussions. I liked that too.

afodosam

8 de sep. de 2014

I had a awesome experience with this dealer. Mr. Terry Askin is in the golden sales category,very knowledgeable, thanks guysI recommend to coworkers

honda.happy

8 de sep. de 2014

Purchased a new Honda Accord this past weekend .. and just love it.Traded in a Honda Civic to get more power and a bigger car.J.T. was top-notch in his knowledge and professionalism.A great experience all around. Very happy with new car!!Price and trade-in was very fair. :-)

hondabuy23

5 de sep. de 2014

From the minute we walked into the dealership until we left with our purchase, Jerry, JT and the entire staff were so helpful and kind. Noone was pushy, trying to "sell" us anything. It was so smooth and easy working with O'donell.

Lgilbert368

4 de sep. de 2014

Great job helping me in a quick and easy way. Jerry and JT made the process of leasing a 2014 Accord easy and affordable. Thanks!!

smileyseven7

2 de sep. de 2014

I have been going to O'Donnell Honda's service department for 12 years. I have not had one unpleasant experience. Honesty and integrity is something you can expect. I went to their sales department when I was looking for a new car, hoping for the same. I wasn't disappointed! Shayne Wilson was so respectful and patient! I never felt pressured. He is very knowledgeable, answered all my questions and gave me clear instruction on my Accord EX. Shayne made the whole process so quick and easy. I am so happy with my new Accord! Thank you !

semoore3987

31 de ago. de 2014

I ended my car buying search at O'Donnell Honda and I wished that I had also started it there because everyone at this dealer is both professional and courteous. The employees listen to their customers and I was not forced to look at a second tier model when I wanted a first tier model, 2015 Honda FIT. They took the time to help me understand all of my finance options and after buying the car, how to use all of my new cars features. Shayne and Greg made the process of buying a new car a pleasure!

Ben Shaberman

16 de ago. de 2014

I had nor problem with the sales rep, but everything has been very frustrating since the deal was made. The finance department took forever to complete the sales documentation, which had a multitude of critical errors. The temporary registration was a mess. I bought my new Honda Fit on June 3, 2014, and I still don't have my permanent tags and title. At first, I had to call or e-mail several times before someone responded to my inquiries. When I did reach someone, I was told the tags and title were on their way. That was in mid July. They have not taken any action -- nothing they've told me about -- to resolve the problem. They just issued me new temp tags which expire in two weeks. Bottom line: They don't seem to care or operate with any sense of urgency.

philenda

16 de ago. de 2014

JT Fields at O'Donnell Honda was a perfect Honda employee with which to work. He was honest and professional and gave us a fair price for our '97 Civic trade-in and for our purchase. From the onset of our time together he put us at ease and made us feel comfortable and ready to do business together. Mr. Fields answered all of our questions and then some. We would work with Mr. Fields again in a heartbeat. Thank you, JT Fields and O'Donnell Honda! We couldn't be happier with our new 2014 Honda Civic sedan.

Etta and Bob R

14 de ago. de 2014

After visiting several dealerships for several weeks,we drove a little further to visit odonnell honda. Best move ever !!! What a pleasant surprise ! Lots of cars to see , clean dealership, very friendly staff, and very courteous and professional staff! Best price offered and negotiated! So happy to drive home in our new crosstour ! We even visited the service center to have a look around, and definitely will be coming back to odonnell honda for all our maintenance , very clean , we'll staffed,and friendly , customer minded atmosphere ! Our salesperson JT ,was absolutely the easiest , kind and. Informative car rep,we have dealt with, my husband and I were so impressed and confidant in our car buying experience with JT , finance dept. Greg and Odonnell honda,we came back 3 days later and purchased a new accord !! Ps.after a neighbor saw car in driveway, and heard from us about our great buying experience, they re now on they're way to to buy a new accord from JT ,,and the mailman even stopped to ask about our cross-tour !!! Good luck JT and thank you !

Ourhondas

14 de ago. de 2014

After visiting several dealerships for several weeks,we drove a little further to visit odonnell honda. Best move ever !!! What a pleasant surprise ! Lots of cars to see , clean dealership, very friendly staff, and very courteous and professional staff! Best price offered and negotiated! So happy to drive home in our new crosstour ! We even visited the service center to have a look around, and definitely will be coming back to odonnell honda for all our maintenance , very clean , we'll staffed,and friendly , customer minded atmosphere ! Our salesperson JT ,was absolutely the easiest , kind and. Informative car rep,we have dealt with, my husband and I were so impressed and confidant in our car buying experience with JT , finance dept. Greg and Odonnell honda,we came back 3 days later and purchased a new accord !! Ps.after a neighbor saw car in driveway, and heard from us about our great buying experience, they re now on they're way to to buy a new accord from JT ,,and the mailman even stopped to ask about our cross-tour !!! Good luck JT and thank you !

David Wenzel

14 de ago. de 2014

Coming in to the dealership I knew exactly the car I wanted. Unfortunately they did not have any of the Accords that I wanted on the lot. Instead of trying to convince me that I should just buy a different car that they do have, Jerry Sommerville checked every single Honda dealership on the east coast while I was test driving all day. In less than 24 hours my car was on its way. I am now the proud owner of pretty much the only 2014 v6 Accord with a manual transmission on the East Coast and it is all thanks to Jerry. Best car buying experience I have had to date.

Bryinbrick

13 de ago. de 2014

I drove 3 hours and 20 minutes from NJ to purchase a 2014 Accord and had a great experience with this dealership. This dealership had the lowest price compared to NY and NJ. They gave me a great price with some dealer installed options, no dealer in NJ could come within 2,000 dollars.I was out within 2.5 hours with no sales pressure to buy the Honda Care or anything else that I did not want.

balt

6 de ago. de 2014

I have owned 3 Honda's (Civic, Accord, and Pilot) in the past few years. I always take my cars to the dealership to get worked on and really like O'Donnell. When it was time to purchase a new car, I started with O'Donnell and asked for Alex Vinogradsky, who sold us our previous car. He gave us great prices! I really appreciate his thoroughness and knowledge as he walked me through the new features of each of the cars.

Daniellemancuso

4 de ago. de 2014

Smoothest purchase of my life! I'd say I'll buy my next ve chile from here but I love it so much I don't ever want to buy another!

Darlene H.

28 de jul. de 2014

My transmission was going bad on my 2002 Honda Accord, and I had decided to stop by to see what O'Donnell Honda would give me for my car. It wasn't much, considering my transmission was going bad. I was approached by Mr. Shayne Wilson in Sales, who directed an appraiser to look at my car. The quote wasn't what I expected, but then again, I knew my transmission was going. Shayne asked if I would like to look at a 2014 Honda Accord, and I stated I wasn't ready to buy a new car, but will take it for a ride. A couple hours later, I drove off with a beautiful black 2014 Honda Accord. I want to thank Shayne for being very professional and patient, and making me feel very comfortable, in buying my new car under a such a spontanenous moment. It was the right thing to do, and I couldn't of done it without him. I want to also give a thanks to Mr. Gregg Smith in the Financial Department, who couldn't of explained the finances any more clearer, and answered every questioned I had to the fullest. A GREAT TEAM!

dagnabit

27 de jul. de 2014

The purchase and trade in was easy. The only issue was with the finance department. This is the 4th Honda I have bought with them. I had to provide them a copy of my credit card since I had to wait for a duplicate title. All my cars are serviced there and I was not happy that they did not trust me. The manager and the person I dealt with said it was not necessary but he insisted.

MsWalijoh

22 de jul. de 2014

This was my first car buying experience and I wanted to get a fair deal. I compared prices along with business etiquette between 4 dealerships but O'Donnell Honda stood out for me. For one, Chris Councill the Internet Sales Manager was so expedient with getting me a straight OTD price for my vehicle; no gimmicks, no games. He was great with following up with me without being pushy at all. He got Mike Garvey, Sales Consultant involved with the process and Mike assisted me with getting all the paperwork in order. I spoke with Mike and insured him that I would be at the dealership upon their opening and he was at the front desk waiting once I arrived. Although I did my research beforehand, I have to say that the team at O'Donnell Honda was great to work with. I was in & out of the dealership within 1.5 hours including my test drive. I will definitely return to this dealership once I'm ready to upgrade my vehicle. The service at O'Donnell Honda is simply extraordinary. Kudos.

Jeff Cross

21 de jul. de 2014

Great experience, salesman was outstanding, salesmen knew what he was talking about, handled me as a valued customer and walked me through the process, from test drive, to trade, to sale price, to financing...Fantastic job!

Ae006

8 de jul. de 2014

I had a very pleasant experience at this dealer. Chris me a an internet quote before I even came in that many other dealerships couldn't beat. Sayed made me very comfortable and never pressured me into buying like many other dealerships I visited. I would definitely buy from this dealership again!

matthew.poole.18

6 de jul. de 2014

Salesperson did a great job working with us. Up front and honest with us without being pushy. Went out of his way to work with us on new and used cars.

vince99t

26 de jun. de 2014

The sales manager Dale was great and straight forward with the price negotiation. He was candid about their price and their competitiveness with other dealerships. My experience at ODonnel was much better than my visit at Jim Coleman.

millsl

20 de jun. de 2014

I purchased a Honda CR-V two days ago. The salesman was excellent! I would definitely recommend anyone purchasing a Honda to visit O'Donnell Honda and ask for Rob Wilkie. Even setting up the financing was a pleasant experience with Gregg Smith. I plan on being a life long customer.

yyoungkim

19 de jun. de 2014

The sales person at O'Donnell Honda guaranteed the price, lower than College Park Honda and this was one of very satisfied car buying experience.

Review06132014

17 de jun. de 2014

After emailing several Honda dealerships in the area, O'Donnell provided the best on the road price for the exact *New* Odyssey I wanted. I was completely satisfied with the price, however I let this cloud my judgement when valuing my trade in. The price settled on for my trade-in was less than Carmax quoted (3 months earlier) however, considering tax savings, close enough to pull the trigger. Then I did something which no one should do - went back to see what they listed my trade for - $7,000 more than they gave me. Granted, they probably won't get full price, but none the less, left the feeling of getting shafted. Completely my fault for not being firmer on negotiating and walking away when they wouldn't even concede a $87 cargo tray, but still sucks big time. As nice as they may seem, at the end of they day they are trying to shaft you - sellers beware.

victorkell

13 de jun. de 2014

I gave my vehicle and told them that window is not rolling down properly, they told me that the motor is not working and needs to be replaced. The cost would be $400+. As I wasn't having funds, I decided to leave it as it is for some time. Yesterday when I took my vehicle to another place for regular oil change, he opened the door and fixed a loose contact, and the window is rolling down without any issue. The mechanic did not even charge me a single dollar. With above experience, I am never going back to them. Cheaters!

B.Galsterer

8 de jun. de 2014

I recently purchased a pre owned Honda Accord from O'Donnell Honda and was impressed by the exceptional customer service. From the initial phone call after my inquiry all the way to handing over the keys, the manager John Ecalono was wonderful. I would highly recommend going to this dealership to purchase a pre owned car, you will definitely be taken care of - without a doubt! I will be back for sure!

Ramonayi

8 de jun. de 2014

I had the pleasure of working with Brian Blevins at this Honda location. He was extremely helpful and friendly when he worked with me and understood my needs immediately. I am a pretty busy individual, but he stayed late to help facilitate my need for later appointment times. He answered all my question and was straight forward with all his answers. This was my first purchase, and I found the entire experience to be satisfying. Thank you Brian!

Jeremiah S

3 de jun. de 2014

Thank you for helping me find the perfect car! I've been looking for several weeks, and after visiting several dealers, found the car at O'Donnell Honda. My salesperson, Ken, was very helpful and not pushy like some of the guys I've dealt with at other places. I would definitely recommend this dealership.

Alex008

27 de may. de 2014

Considered buying a used car from here inspite of the higher price, which John thought he was doing a great job of researching. We put our concerns and he just lied making stuff up about brake pads. Also tried to sell a car and take the certification away from the car for 300 dollars which made no sense. After all this did not offer proper paperwork or full 2 set of keys. The only thing of interest was buy or walk out so we walked out. Both the salesman had no idea what the certification process included neither one offered proper paperwork or went over the repairs and other stuff. Only motto sell the car. Would definitely need better leadership.

penelopefrances

22 de may. de 2014

I was considering buying either a Honda Insight, or a Civic Coupe. I received detailed quotes by email from Chris Councill and Shayne Wilson at O'Donnell Honda, who answered whatever questions I might have had. The quotes were way lower than those I had been given by other dealers, but more important to me was the fact that NOTHING was added on when I went there to buy. In fact a small deduction was made because I brought my own tags which Shayne cleaned up and put on my new Coupe. All this was in such sharp contrast to the deliberately misleading quotes I had received from Bethesda's dealership that it made the 30-mile drive, which I wasn't very keen to do, absolutely worth it. What a pleasure to find that there are honest and straightforward car dealers around! A big THANK YOU!C. F. Garrick

honda9133

17 de may. de 2014

Recently I purchased Honda Accord From O'Donnel Honda and My Experience was wonderful, excellent customer service, Staff members more than helpful, I would highly recommend this dealership to all my friends and relatives.

gillianpowell

16 de may. de 2014

I recently purchased a 2011 Honda Accord from O'Donnell Honda in Ellicott City, MD. I was very nervous going into the buying process as I was doing it on my own, with little knowledge of the car buying process. I previously owned a Honda and knew that I wanted another Accord. Mike Garvey was referred to me and he and his team were fantastic. I did some research on their website prior to going to the dealership and had two cars that I wanted to look at and test drive. They were prompt, friendly, answered all of my questions and made me very comfortable. I knew what I could afford and never felt like they were trying to up-sell or convince me to do more than I was comfortable with. I returned to the dealership two days later and purchased one of the two cars that I looked at. The financing piece was also nerve wracking but they were incredibly informative and kept my payment right where I wanted it to be. Jason (can't recall last name) from financing was great. All around, an awesome, easy experience. I highly recommend O'Donnell Honda.

keynekshan

15 de may. de 2014

I had a wonderful experience at O'Donnell Honda in Ellicott City. My sales rep Robert was very helpful, not pushy and was accommodating. I enjoyed that he let me decide what I wanted and worked with me to help me stay in the price range I could afford. I will definitely recommend this dealership in the future. From the sales rep, to the management, to the cheerful greeter at the front desk I was more than pleased with their customer service.

HJay3090

15 de may. de 2014

I had initially thought the Honda Civic was out of my price range, however when I called O'donnell they worked with me to find the right car in my price range. All the salesmen were very friendly. They did not overwhelm me unlike other car salesmen. They were also extremely patient with me as my paperwork encountered a lot of complications. As a first time car buyer, I had a stress free experience with O'donnell and I would without any hesitation recommend them to my friends.

eappleton

2 de may. de 2014

I had a great experience at O'Donnell. I emailed in advance, was clear that I wanted a specific base model with no extras. I spoke with Chris at 9pm on Friday night, scheduled an appointment the next morning at 9:30am and left the dealership by 11am with the exact car I had seen on the Internet (same VIN). Everyone was very friendly and didn't try to sell me anything extra at all. The price was very reasonable. It was a really pleasant experience overall.

dissapointed coustomer

16 de abr. de 2014

After less than courteous customer treatment I left the shop with unfinished job. It just seems that they do not know how to diagnose or fix the problem. I will be taking my new Honda somewhere else.

blakeleyd

15 de abr. de 2014

We contacted at least 15 dealerships in the Baltimore-Washington area for quotes on a new Honda Odyssey. The internet quote that we received from O'Donnell Honda was thousands less than most of the other dealers, and it beat all of the other quotes by more than $400. We received excellent service from Mike Garvey and the internet sales team. We would definitely recommend this dealer to those that are in the market for a new Honda.

jawaharjalali

13 de abr. de 2014

The dealership was excellent. People were friendly. Jerry was helpful and courteous. Price was good. Carwas good with a few new features. Deal was struck after they checked my trade in vehicle and gave mea price and the monthly payment for the new Honda.Good experience.

kooseman

25 de mar. de 2014

This is our third Honda purchased from O'Donnell Honda and Mr. Wilkie and the staff have consistently treated us fairly, courteously, and professionally. They ensure a comfortable, "no pressure to buy" atmosphere and provide superior customer service during and after any purchase. We very highly recommend O'Donnel Honda to anyone considering buying a Honda vehicle.

kimseonw

19 de mar. de 2014

Readiness for test drive and fluent explanations for my questions, no hassling for options purchases, yes to yes and no to no for price negotiation.

svinci

2 de mar. de 2014

Great experience buying a new Accord. Started looking here the week before and came back when ready to buy. No high pressure tactics like some other places and a great deal too. Highly recommend Stan Bailey and everyone at O'Donnell if you are looking for a Honda!

jordan

1 de mar. de 2014

All 5 stars for a great buying experience. Found the car online, spoke to John to cofirm the price, and went out later that day to test drive. I enjoyed not having the typical haggle and appreciate the straight forward dealing.

John

1 de mar. de 2014

This review is for John the used car sales manager. He is horrible to deal with, I inquired about a car and right off the bat he low balls me for my trade in. I told him that the other dealer offered a slightly higher trade in value, and he told me I should go to that dealership then. Absolutely rude, he had this "I don't care" mentality if he sold the car I wanted or not. I will never deal with this dealership based off of his attitude. Then he tries to tell me well we can buy your car at the auction for xx amount of dollars, well news flash my car has never been in an accident, how can you compare a private owned vehicle to a piece of junk you get at an auction?! Oh well, he could have made a profit off me somewhat as I was willing to negotiate a little but that's not happening.

palmsc112

21 de feb. de 2014

After a parent death and personal illness, I have been very depressed and as a result my finances were not in good shape. ODonnell Honda worked with me to help me obtain financing and helped me choose a vehicle option that would be right for me. The salesman and the finance officer worked with me all day and that evening I walked away with a new car that I was pleased with. Everyone was kept positive and continued to call banks and finance companies until something was approved. What was amazing about this experience was that I am 61 years old and my credit should be OK, but because of circumstances it wasn't. ODonnell Honda, never looked down upon me, never made jugements, and never made me feel unworthy.Thant's what is important to me and that is what happen. I would highly recommend them if you want a positive experience.Dr. Sylvia Palm

susee104

20 de feb. de 2014

I had been car shopping for about 2 weeks and had test driven so many different vehicles, I was really getting sick and bored with continuing to look. At the end I was deciding between a Toyota RAV4 and the Honda CRV. When we walked into the Honda dealership, we were greeted right away by Alex, but not in a pushy way, he asked me what I was looking for and it turned out that they had a CRV right on the dealer floor so he showed me all the ins and outs of the vehicle first. Then we talked a bit about colors I was interested in, safety features, etc and I told him I wanted to test drive the CRV. Alex and O'Donnell were the first people/dealership to allow me to A) test drive the car alone with no dealers sitting in the back with me and B) to encourage me to drive it for 20-30 minutes. Alex said I would not be able to learn anything about the CRV by just driving it to the first stoplight and then coming back. Other dealers sat in the backseat while I test drove and yammered and talked the entire time I was driving, so much so that I couldn't concentrate on the test drive! So that alone was worth me staying at O'Donnell and purchasing from them.After the test drive, I knew I had found my car, and Alex worked with the numbers and came out to something that was within my budget, there was no haggling or pressure of any kind. Then he sat in the CRV and set up the bluetooth functions for me, showed me how all the menu buttons worked, radio pre-sets, etc. He did not have to do all that and could have just sent me home with a "read the manual" sort of idea, but he took a LOT of time showing me the inside of my newly purchased CRV. Everyone at O'Donnell was great and for my first car buying experience, it could not have gone any smoother.Thanks so much to Alex and everyone at O'Donnell! I love my Honda. :)

hanna1011

18 de feb. de 2014

When I brought in my car to be serviced for a routine oil change it came back with the rear bumper dented and the paint chipped off. This was a brand new car at the time and I had to force them to replace the bumper. They eventually did replace it but they acted like they weren't responsible for it. Terrible place to get any service done and the wait is always hours.

kcop1952

11 de feb. de 2014

Chris provided an excellent starting price and Sayed then completed the deal. Top Notch all the way. I could not be more pleased with the O'Donnell Sales team.....

Hotelbob1

20 de ene. de 2014

David is the epitome of professionalism. Extremely knowledgeable about the products, willing to work to the benefit the buyer, and willing to listen. This is the second purchase from David by my wife and I, and we will not hesitate to go to David and O'Donnell again in the future.

New Parents

17 de ene. de 2014

My wife and I went shopping for a minivan within a few weeks after we became new parents. We both had smaller cars and needed something to transport all of us and all of his stuff. We researched online before coming in. Through the sleep deprivation, we worked with Tim and Ken (recommended), and were able to find a minivan that day that we were looking for. They were straight forward and accommodating.

easter18

8 de ene. de 2014

My name is Esther and getting my new car at O'Donnell Honda was a great experience. My co-worker wanted a Honda, but ended up buying a Toyota because of a bad experience with a Honda car salesman. I also read online that Honda car salesman were the worst. I decided nonetheless to buy a Honda. The minute I walked in to O'Donnell Honda I was greeted and introduce to Mr. Bailey.Mr. Bailey was down to earth very nice and helpful. Everyone was so nice and seemed very relaxed and friendly. Mr. Bailey, was not like what I expected. He was very nice and a good listener. He was also very patient, and I needed that. After all, this was going to be my first new car purchased. After several days of going back and forth in my head, I finally purchased the car. Then, I wanted to change the color, once again Mr. Bailey was very understanding. I think he knew that was coming. I had such a great experience shopping at O'Donnell Honda, I told my co-worker, next time to go to O'Donnell Honda.

CERM

4 de ene. de 2014

I previously helped my two children (now in the military) buy their cars from O'Donnell Honda. Each time the process went smoothly. This time, it was my turn to get a car so I considered a CR-V on New Year's eve. Sayed was the salesman - he immediately recognized my son and me from one and a half years ago! Sayed walked me through the process, worked with Chris Councill because of internet pricing, and made the entire experience easy. Sayed never pressured me - instead, he gave me options and listened to what I needed. Rajeev was also outstanding in the finance office. Again, no high pressure - I felt comfortable working with him as I had to arrange for a loan. He gave me plenty of options for financing a portion of the purchase price. I ended up with the rate and term that worked best for me.I was so impressed with the car buying experience that I even spoke to the manager before leaving the dealership just to let him know how great it went.

dukebonner

2 de ene. de 2014

My wife Lisa and I had a pleasant buying experience at O'Donnell Honda. I initially worked with Chris Council and he was straight forward and provided us with a competitive price. Once on the sales floor we worked with Mike Garvey and he helped us complete the buying process.Overall - we are very satisfied with O'Donnell Honda. Thank you.

jawad

29 de dic. de 2013

We wanted to send a note of THANKS to O'Donnell Honda for our great buying experience of our new 2014 Accord EX-L. From bold/detailed drive-out estimate of Chris Councill (Thanks!) and his answers to follow-up inquiries, Robert Wilkie's exceptional customer service while at dealership, and management's honesty/integrity in terms of being true to the estimate, no hidden details, and no pressure selling of options - it was a GREAT EXPERIENCE. Thanks again and I would certainly recommend this dealership to every1. Jawad

kikiaj1029

26 de dic. de 2013

Reasonable price, great service, highly recommended and best Honda dealer in local area. David is very helpful and friendly salesman and I'd love to visit again if I need another Honda car.

mwcampbell

23 de dic. de 2013

I am a repeat customer, going a second time for an office car lease. O'Donnell and their personnel are very straight forward and timely to arrive at a lease rate given the conditions is set forth. The overall process is very smooth, through the paperwork, transfer of license plates, orientation to the new car. A very good experience and the Service Department has been very effective as well.

Grandpa Richard

22 de dic. de 2013

Only average. Service area is small and not that clean. The staff tends not to look at you when they talk to you. The repairs were done when they said it would be. I have used them twice because I bought my car there. Buying there was outstanding but the service experance was only so so. I think I will look for a better place to have my car serviced next time.

Amarie1978

30 de nov. de 2013

They are FANTASTIC. Period. They made it easy, quick and super painless. Would definitely recommend this place to anyone who is in the market for getting a new car.

zaranephi

27 de nov. de 2013

Having been to five different Honda dealers throughout the country O'Donnell Honda Service Center, this one is by far the worst. In November 2013 I took my Pilot in for Express Service (oil change). I was advised by a service rep would let me know when my vehicle was done since I was waiting at the dealership. After 50 minutes I queried the status and was informed there was another car ahead of me before my vehicle would be taken into the bay. The service advisor did not tell me they were back logged and made no effort to apologize for wasting an hour of my time. After being advised my car had not been taken into the service bay, at least six cars arrived for service. I don't understand why the service center continued to accept more customers when they knew they could not handle their current load in a timely manner. I requested they bring me my car and I departed the dealership/service center. As a side note, while I was in the waiting room a service rep came in to see another customer who had been there for two hours. That service rep kept saying "I understand you are mad" but made no effort to apologize. The customer was told it would be another 20 minutes before her car would be ready. This dealership is a great example of poor customer service and they lacked any sense of communications skills that day and on a previous visit. This was their second and last chance to prove a previous visit was an anomaly. Sad to say, it wasn't an anomaly but their standard poor performance.

cadillac STS

6 de nov. de 2013

Odonnells GM Mr. Schwenk contacted me about my vehicle last week and took care of the issue by buying the vehicle back from me. I still wouldnt recommend John the used car manager but Id definitely recommend purchasing straight thru Mr. Schwenk. After a month of headaches with the vehicle he made things right because the used car manager refused to. Thank you for resolving the situation.

josh z

6 de nov. de 2013

My wife and I purchase a CRV from this dealership last month. We were very happy with our overall experience and would highly recommend to anyone.

Anita

1 de nov. de 2013

I recently bought a new car at O'Donnell and would recommend them to others. Their internet quote process was easy to use and I recommend Tim as a salesperson.

CADILLAC STS

22 de oct. de 2013

I purchased a vehicle from them in which 3 conversations took place on 2 prior days before purchase.I asked before I drove to MD from PA to purchase the vehicle was there any issues whatsoever with it including engine, body or past accidents. I was told no...I drove there to buy it and was shown a carfax on computer screen that the salesman described as small fender bender because hes seen many reports. I purchased it believing him . I found out a few months later when trading it in it was in a severe accident, had unibody damage and title issues. I took it back to them to be checked and was told there is nothing found. My local collision center found proof as well as AUTOCHECK verified the damage twice. Odonnells GM Mr. Schwank (if thats how its spelled) didnt help at all and refered me back to Used car manager Jon who pretty much let me know their not doing nothing about it. Oh well, I guess when they recieve thier consumer protection against fraudulent sales litigation in theyll know to stop ripping people off!

JaySmith

19 de oct. de 2013

I have leased two vehicles from this dealership. I recently returned to trade in my lease for a new one. I had expected to be treated like a loyal repeat customer; instead, I was treated to 5 (yes, 5!) salespersons who simply stared at me when I entered the dealership. No one greeted me, no one smiled or welcomed me, and no one asked me if I needed any assistance. The negotiation process was less than professional; there is no room for negotiating any terms that do not adhere to their idea of a "fair deal." They treated me as if it were my privilege to lease another vehicle from them. The arrogance was palpable! I promptly took my business to the local Toyota dealership. What a difference -- the Toyota sales team was the direct opposite of O'Donnell Honda. They treated me fairly and professionally and exhibited a willingness to negotiate and meet me at a fair price. When my second Honda lease reaches maturity, I will be taking it straight to Toyota!

JaySmith

18 de oct. de 2013

Horrible experience at this dealership. The salesmen seem cocky; they stare at you when walking in the door. After multiple visits, no one has ever gotten up to greet me and welcome me to the dealership. They treat you as if it is your privilege to purchase or lease a Honda from them. I would avoid this dealership at all costs. Visit the nearby Toyota dealerships; you will acquire a fair negotiated price and you will be treated professionally.

stephanie0721

14 de sep. de 2013

I've been dealing with Odonnell for 12 years wouldn't think of going anywhere else you don't just buy a car you buy a freindship.

AvidCarShopper

13 de sep. de 2013

I want to start off by stating that we did not purchase a vehicle from this dealership, but regardless, I would still recommend them to anyone looking for a Honda. I had inquired online about a Honda Pilot and I received a response from the Internet Sales Manager Chris Councill. Unlike many other dealerships in the area who were only willing to work with me if I was actually physically inside their dealership, Chris provided me answers to all my questions and even worked up numbers to the best of his ability. If the car we were purchasing was going to be a car I was going to use as my primary vehicle there is no doubt I would have been to Chris's dealership in a second, but we did not end up purchasing a Honda. Again, although we did not complete our business transaction, Chris had 100% earned my business and when the time comes for me to purchase a Honda Chris will be the first person I contact.

NaSmile

10 de sep. de 2013

I highly recommend O'donnell Honda, for shopping for a new or, used car. First I highly recommend O'Donnell Honda for the most reliable vehicle a person could ever own. Second,Terry is a awesome sales rep. I apprciate his hard work in providing what I was looking for in my vehicle shopping each year I returned back to him for service. I recently brought my 4th vehicle from him. Terry Adkins gives a unique hospitality to his customers. If you are car shopping, please stop by and ask for Terry, the #1 salesman for many years!!!!! From a very happy customer.Ms. N. Smith

Cosmo48

4 de sep. de 2013

O'Donnell sales person, Shayne Wilson, provided a thorough description of the car I was looking for, a 2013 Honda Civic Coupe EX. We test drove a new Civic coupe where he highlighted new features and capabilities, including the Econ button, blue tooth and audio capabilities. The negotiating process on a purchase deal was fair and professional. After purchase, Shayne provided a hands on demonstration of the Civic capabilities and even paired my smart phone with the blue tooth system and created some speed dials with voice tags. Further, he connected my iPod to the car's USB cable and demonstrated how to use the steering wheel and dashboard controls to operate the iPod. I was very pleased with the sales and purchase experience. I can highly recommend O'Donnell Honda and my sales person, Shayne Wilson.

kicks1026

30 de ago. de 2013

My unexpected purchase of a new car was made much easier by Jerry and his associates at O'Donnell Honda. I knew I was looking for a Honda, but was unsure exactly which, what trim level, etc. The team's attentive disposition and customer service were unparalleled with any prior car-buying experience I've had.

Felicia03

22 de ago. de 2013

I have purchased my last 3 New Honda Accords from O'Donnell Honda. I've had the opportunity to work with Jerry Summerville as a Salesman for each of my purchases. I highly recommend Jerry he is very knowledgable, honest and professional. My husband and I had a good experience from the moment we walked in the showroom to look at the New Honda, until our meeting with Mr. Brian Schwenk the General Manager. I would highly recommend my family and friends to go to O'Donnell Honda for their car buying experience..

mashakeith

17 de ago. de 2013

I was indeed very pleased with the service I received from everybody at your dealership and especially Chris. After the treatment I got from Northwest Honda staff, I was thinking of reconsidering purchasing a Honda and was going to shop for other brands. I am a satisfied Hyundai Sonata owner and was thinking of going back to Hyundai. Chris has restored my faith in good service and although your dealership is a bit out of the way for me (I leave in Owings Mills), I would definitely be back for all my service and sales needs. I would rather drive a few extra miles than to be lied to at Northwest Honda, who by the way still have not contacted me to address the service I received.

ddawg

3 de ago. de 2013

Horrible experience. Dishonest! Don't use. Finance manager was rude and salesman lied to get me in dealership. Doubled price once in the dealership. Ripoff!

Amyljackson78

26 de jul. de 2013

This is the second purchase from mike and my third from O'Donnell! I wouldn't go anywhere else, mike and O'Donnell are great to work with. True professionals.

jbilney1

23 de jul. de 2013

Amazing Customer Service. The sales staff and service personnel were very helpful and informative. Financing was amazing and I was done w/the purchase in 15 minutes.

catlover0812

19 de jul. de 2013

Looking for a used car and my salesperson was Sam. He was very easy going and didnt feel pressure at all on buying a car. Everything went smoothly and I didnt have to wait around was able to find the car I wanted no hassle and definately will recommend friends and family to O'donnell Honda. Will be back again for sure.

Matt

17 de jul. de 2013

My wife and I had a wonderful experience buying our new CRV. Our salesperson was very helpful and honest in all aspects of our purchase. We would definitely recommend O'Donnell if your looking for a new Honda.

David W

16 de jul. de 2013

Purchase a 2001 Civic last month and it was probably the best buying experience I've had buying a car. The price was on the internet and they did not add any extras.

parkman

15 de jul. de 2013

I have purchased two cars from O'Donnell Honda and my experience in both cases could not have been better. Their customer oriented business plan is perfectly executed. With each purchase from O'Donnell, I found their representatives to be straight forward, fair, and most important to me, completely open and honest. I believe O'Donnell is the rare exception for an auto franchise in the Baltimore/Washington area. The young salesman (Shayne Wilson) who worked with me was thorough, knowledgeable, friendly, and efficient. Within 35 minutes, we had arrived at an on the road price for a 2013 CRV EX AWD that was far superior to any other Honda dealer I had visited. No bloated MSRP, no inflated dealer add on items, no low ball on my trade in, no sales gimmicks (e.g., free oil changes, free car washes, free semi-yearly inspections, etc.) factored into either the price or listed as a "savings", and no special dealer markup. When I picked up the CRV, I was out the door in under an hour. We chose the two add on items that we wanted, and they were discount priced. I am certain from my experience that O'Donnell Honda is unlike any other Honda dealer in the area,Based upon my experience, I will not consider any other Honda dealer for sales or service in the future, and I highly recommend O'Donnell to family and friends.

O'Donnell Honda Hater

12 de jul. de 2013

My experience was not stellar. I had a problem with my clutch and was told by the salesman to bring it back to get looked at the next day. Took a half day off from my work schedule and drove all the way from Bel Air only to find out that they were busy and couldn't look at the car that day. I was describing my problem to the tech/supervisor and he walked away in mid sentence..! Was told to come back (great, another day I have to take off to get the car there!) Keep in mind I just bought the car 2 days before! The car is looked at - of course they have to order the part needed as it wasn't in stock (clutch pedal assembly). Another day I have to take off to get the car serviced! Finally the part is replaced, clutch still feels the same! Very dissatisfied, but what can I do? They got my money, that's all they care about... Shop for a car somewhere else...

JayLandsman

1 de jul. de 2013

I have purchased my last 4 cars at ODonnell Honda. It is a combination of great sales people and a great service that keeps me coming back.

Andrea72

17 de jun. de 2013

Best dealership and salesmen ever! They went WAY above and beyond what was needed, which was a total answer to prayer. I will never buy anywhere but O'Donnell Honda!!!!!!

gloriabb

17 de jun. de 2013

Sayed Tagoe and the finance manager were just awesome, awesome, awesome!Customer Service - checkknew the product well - checkkept us informed - checkwas up front with us on all aspects of the deal - checkwonderful product that looks great and is a dependable vehicle - checkEmployees like Sayed and the Finance Manager - PRICELESS!!!!!!!!

violesent

16 de jun. de 2013

The price was way better than the other dealers offered and we didn't feel pressured to buy. The other dealers hounded us with phone calls when I specifically listed in my quote request that I preferred emails. O'Donnell was awesome with communication and the Sunday hours didn't hurt either!

tsmith22

14 de jun. de 2013

After buying a car at Honda I wouldn't go anywhere else. They were great to work with and was always nice and pleasant. Thanks!

syr1jxg

28 de abr. de 2013

We were treated fairly and we felt the deal was competitive. We are in the process of relocating. When we arrived that morning, I wasn't sure if I could trade in an out of state vehicle, purchase the new vehicle and be on our way back to NY with the new car. They knew what they were doing and made it happen.

monnidee

27 de abr. de 2013

I was a previous customer and decided that I wanted to investigate the Honda Odyssey so I went back to where I purchased my first car from since it was such a good experience back then. And over 12 years later, it was still wonderful and even better. I started my process with an online request for pricing information. Then the next day, Chris Councill emailed me with a Quote and his contact information. I was still hesitant because I wasn't sure of my Credit and ability to afford a minivan. Chris listened to me, and suggested that I complete a credit application online so that I could easy my credit fears, and he also scheduled me for a test drive so that I could confirm if an Odyssey was what I really wanted. Chris patiently waited for me to make my decision to come in and purchase my Odyssey. Once i finally arrived to the dealership, Chris seemed genuinely happy to meet me, he kept me calm through the waiting process for finance, he helped me select the color of my Odyssey, he assisted me with cleaning out my trade-in, he congratulated me when I came out of finance, and he explained all of the features in my new purchase until I felt comfortable. Jason in finance explained every option thoroughly until I had the monthly payment that I was comfortable with. Chris was more of a friend, rather than a salesperson and i was so happy with his customer service and the O'Donnell experience. I highly recommend Chris and O'Donnell to anyone looking to purchase a vehicle.

ntnylynz

26 de abr. de 2013

I have done business with O'Donnell Honda since 1994 and this is the 6th Honda I have bought from them and the experiences have always been excellent. The sales rep I dealt with the last 2 purchases was Musa Musa and he was easy to negotiate with and certainly worked with me on a final price. He thoroughly explained all issues and was well-versed on the model and he had a good knowledge of insurance and title issues. If you are financing through American Honda FC, O'Donnell's finance dept is very efficient and pleasant to deal with. Last but not least, O'Donnell's Service Dept is first-rate and has quality service reps as well as technicians. The waiting room is neat and clean with coffee, TV and even a kid's rooom. The service dept. gets you in and out quickly and will explain fully any repairs that need to be done to your vehicle. All-in-all, I would definitely recommend O'Donnell Honda if you decide to purchase a Honda.

MoAndy

25 de abr. de 2013

We bought a new Honda Accord recently at O'Donnell Honda. We were able to find the car with the features we were looking for, test drive it immediately, agree on a price, sign the papers, have it prepped, and drive it home within 2 - 2 1/2 hours. The negotiations were straightforward -- no running back and forth to the sales manager and no long delays. Our salesman, Stan, was knowledgable about the car and its features, shared them readily with us, and treated us with courtesy and respect throughout the process. The gentleman who led us through the paper signing and payment process was equally polite and efficient. We received our new registration cards, stickers, and license plates at the dealership. We're very happy with our new Accord and will return again to O'Donnell Honda.

JonHonda

24 de abr. de 2013

I have brought my Hondas here for service for 14 years. The service department is absolutely honest, reasonably priced, and competent. Consequently, I expected the sales side to be the same, and I wasn't disappointed. (I also had recommendations from several co-workers.) Stan answered all of our questions and helped us find a great car. I'll come back when my 2003 Civic needs to be replaced, but since it only has 220k miles I'm hoping to get a few more years out of it.

msford88

24 de abr. de 2013

I was in the market for a new car, so I went to O'Donnell Honda where I've purchased 3 cars in the past. This time around I dealt with Stan, who was extremely friendly, attentive, and helpful. I looked at a few CRVs, and I selected one fairly quickly. I knew I wanted a CRV, and Stan was superbly helpful through the entire process. He explained everything very well and helped me get on the road, in my new car, that day. Overall the customer service at O'Donnell was wonderful, and I'm a lifetime customer.

wxman2

23 de abr. de 2013

I recently purchased a new Honda Accord and the experience was the complete opposite of the stereotypical car buying experience. I worked with Sales Associate David DiCarlo. I spent an entire Saturday test driving various makes and models at many different car dealerships. When I first met David, I was clear that I wasn't buying a car that day and was just trying to decide what car was right for me. He completely understood and still took the time to show me the various features and tools of the new Accord despite their bustling show room of potential buyers.I ultimately choose the Accord. I worked with David over email (on his day off) and we agreed to a very competitive price. It was incredibly hassle-free without any of the games or tricks I tended to associate with the new car buying experience. David even emailed me the final closing costs so there were no surprises when I came in to pick up my new car. Everything was up front and visible. David also went out of his way to prepare all of the paperwork ahead of time so the closing could be done as quickly as possible at their dealership. While the final paperwork was being prepared at the dealership David showed me how to use the car's bluetooth and other tools that were not available in my previous car saving me even more time. In a short while, I was driving home in my new car almost in shock at how easy it all was.I highly recommend David DiCarlo and O'Donnell Honda if you're in the market for a new car. David was knowledgeable, friendly, and above all honest and straightforward. Pricing was very competitive as well. I was driving an older car for quite awhile dreading the new car buying experience. Any anxiety or apprehension I felt was a waste of time and energy in the end. I wouldn't have procrastinated for so long had I known how easy and pleasant the experience would be with David and O'Donnell Honda.

twill1122

23 de abr. de 2013

My contacts at O'Donnell Honda were Christine DiNatale and Chris Councill. Both were great sources of information and offered great pricing from day one. There were no hidden fees and no pressure, which made for a refreshing and hassle-free car buying experience. We would definitely recommend this dealer to family and friends and plan on returning for future car purchases.

sliang

21 de abr. de 2013

We worked with JT at O'Donnell Honda in Ellicott City MD. He was professional and friendly from day 1. We visited several Honda dealers in the Baltimore area and many tried to up sell or include hidden fees. What set JT and O'Donnell Honda apart from the competitors was that we were given a solid price from the beginning and there were no hidden fees. The whole process was hassle free and we are happy with the purchase. We would recommend this dealer to family and friends.

redmstic

19 de abr. de 2013

My third Honda Accord purchase from O'Donnell Honda. Always excellent customer service; professional and friendly. Definitely a fourth visit / purchase when time is right. Love the Accords and my experiences with O'Donnell.

Nakielny

18 de abr. de 2013

A great car buying experience. No hassle, no haggle and in and out very quickly. Sales associate was up front from the beginning and most pleasant to deal with. Loved the experience and love this dealership.

tpjs1

18 de abr. de 2013

I have taken my Honda Civic to O'Donnell for service for the last ten years. I have always been impressed with the work and the great customer service. So, when it came time to buy another car, I looked at what O'Donnell had to offer first.We found two possibilities for a used vehicle at O'Donnell. The online information was informative and the photos helpful. There was an internet price listed and a contact page for an additional sale price. I filled the form out and was contacted the next morning by Mr. Simon. After inquiring about the added discount, he said he would call me back shortly. He did and then quoted a lower price. (After price checking other similar cars online, I found the price fair.)We went in that afternoon and Mr. Simon had the car ready for us to test drive. He also immediately pointed out one small area of damage to the paint and said they would fix that. When we returned he had also pulled out the other possibility to show us and we test drove that as well.We also told Mr. Simon we wanted to trade the car we came in, so he had it appraised while we took the test drive. When we returned, we had decided to buy the first car. Mr. Simon walked us through everything in a friendly, courteous manner. For the final paper signing, we went to the manager's office. This gentleman was also friendly, courteous and, while making us aware of other products (lo-jack, etc.), did not pressure us to buy anything we didn't want.Finally, Mr. Simon arranged for us to bring the car back in a few days so the damaged paint could be repaired. This was done so well that I can not tell where the damage was located.All in all, a great experience and just what I expected from O'Donnell.

DavidKramer

15 de abr. de 2013

Yesterday, my wife pulled up to her office at the same time as her boss in our 2012 Nissan Rouge. He commented that she was driving a nice car and asked if it was new. She answered, "No! This is our old car. We have bought 3 cars since then." In the past 6 months we purchased 3 cars from Chris, a wonderful patient calm salesperson, at O'donnell Honda. This past summer we bought a Nissan Rouge from a local Nissan dealership. I did my pricing homework in advance, checked pricing with our proprietary car buying service, verified pricing at the dealership then went into the dealership with all the documentation. We knew exactly what we wanted. To make a long story short, we got close to the price we wanted, but not until they had some moaning and groaning and finally a complaint about our car buying service that it causes too much problems and that they will be discontinuing their relationship with them. A few months later, my son's car died and we were again in the market for a new car. This time after doing some homework, we decided to go with a 2012 Honda Accord. This time I looked on line to see how various dealerships rate, and I saw good things about O'donnell Honda. I sent an email request for on-line purchasing and Chris Counsel promptly responded and quoted me a price LOWER than my buying service. I came in, and I got a happy attitude and great service, and drove the car off the lot soon after. A few months later, my oldest daughter needed a vehicle to get to work. This time I didn't shop around for a dealership. I called up Chris Counsel at O'donnell Honda and we spoke for a few minutes. That night I drove home a new 2012 Honda Accord for an unbeatable price. According to my car buying service, I got the best price in the state of Maryland. In January, my second daughter returned to the USA after spending a year and a half in college in Europe. She was now going to continue her studies at a local university, so she too needed a car. Once again, I emailed Chris Counsel at O'donnell Honda. This time I did not do any pricing in advance. We set time to come in. We looked at a couple of cars, and then the deal was done. We drove off the lot with a 2013 Honda Civic. Only after I got home did I check the pricing with my car buying service, and my suspicion was confirmed. O'donnell Honda's price was less then the recommended price of my car buying service. Lessons learned: O'donnell Honda has a great pricing structure. I got exceptional prices with each of my THREE purchases in the past six months. There is no need to haggle with pricing with O'donnell Honda....and finally, Chris Counsel is NOT your stereotypical car salesman - if you want to deal with a no pressure, straightforward and honest salesman, then call CHRIS COUNSEL. (I would be remiss in this review if I didn't compliment the finance department. Rajiv in finance is the icing on the cake of this easy-to-deal-with dealership. Once again, he is professional, patient, helpful and courteous. A pleasure to deal with each of the three times I purchased a vehicle).

sjcnec

31 de mar. de 2013

I only have nice things to say about ODonnell Honda. This was my 4th car purchased from them and each encounter has been great. Each person that I dealt with was knowledgeable, curteous, and interested in making my experience as painless as could be. Brian gave me the best deal ever, Jason had the finances squared away in a flash and Chris took the time and had the patience to show me all of the new features the Pilot has. I could not have gotten better service anywhere else. I think everyone should rush right over and buy a new Honda from ODonnell Honda!!!! You will be glad you did!!

bh3272

16 de mar. de 2013

We returned to O'Donnell Honda after buying an Odyssey there 10 years earlier. We'd shopped around for a used 2011 Fit but at O'Donnell we got a new 2013 one that would cost us less over the life of a 60 month loan. Plus they treated us great, with almost no fooling around, and Mike Garvey and manager Ken, who sold us the Odyssey, threw in a couple dealer extras for us. Thanks, guys, I recommend and would return without hesitation.

crystal5011

4 de mar. de 2013

I was very pleased with the overall used car purchase experience at O'Donnell. Bill Prince was friendly and very straightforward with me. I told him what I was looking for and my price parameters and he matched me with a vehicle that was perfect for my needs. I really appreciate that he did not drag out the purchase procedures and he got my transaction completed in an acceptable amount of time. I would consider buying another vehicle from ODonnell when I am in the market.

tiffany1seay

2 de mar. de 2013

Chris was by far the best car salesmen I've ever dealt with. He was friendly, down to earth, and was very knowledgeable about his product. He knew exactly what I needed in a car and found me the perfect fit. I absolutely love my Accord and wouldn't want any other vehicle.

Summitt

27 de feb. de 2013

Chris was great . He was very pleasent to work with. He was honest, kind , patient and most of all did not pressure me. He went above and beyond. He is the best salesperson I have ever worked with! I highly recommend him to all. I had my father along to make sure I was treated fairly. Chris would of anyway. He was also very knowledgeable about the car a purchased.

lostsale

25 de feb. de 2013

One of the worst and insulting experiences I have had. We waited for 20 minutes to be helped and no one was bothered. Everyone was sitting around and ignoring us. I told the sales manager we were leaving and he said "we are busy have a nice evening". The body language was very demeaning and arrogant. Did not apologize and was almost pushing us out the door as if he didn't care. We will be taking our business somewhere else.

Colette48

21 de feb. de 2013

This was the most best experience that I have had when buying a car. Chris Councill was very helpful and excellent with customer service. I work at Nordstrom so I know. The finance man was Gregg Smith who with Chris made this car deal very easy for an undecided woman who did know anything. They taught me a lot about automobiles and that a car salesman is not what some people think. At O'Donnell Honda the was great! I would recommend Chris to anyone because I am that confident he will not let any one I know down. Colette Kelly Towson,MD

J Fox

21 de feb. de 2013

I just completed my second purchase of a used vehicle from Odonnell Honda. My experience both times was great. The staff was friendly and honest. They can be, since Odonnell carries quality used cars and the posted Internet price is the price you pay when you arrive. Both cars are running great. I noticed two minor problems with the each car after I got home. I called the next day and each sales rep immediately set a time for me to go to Service and fix the problems. I was moved to the front of the line and very satisfied with the quality of the work. Thank you Kenny (first salesman), Bill (second salesman), Tina (service manager), and the Finance Department

dzelik

23 de ene. de 2013

Salesman was very helpful, however the manager was very rude and very unprofessional. I say this because I came to the dealership with my own finiancing. I was questioning why they need to run a credit report and was not answered (it was ran while I was still questioning why) The manager came over to us while we were with the salesman and began talking to the salesman concerning me and never acknowleged me setting there. He told the salesman that the car could not be given to us that night unless we had a credit check done and if not than we would have to write a check for the car and bring back the money we were approved. We agreed that we would do that but the credit check was done any way. Than he proceed to say that the insurance policy card did not have the purchasers name on it. I told him that the policy has his name on it, we were told they have no way of checking since it was Saturday and things are closed. When we try explaining he was VERY RUDE. If it wasn't for the salesman. we would have left and not purchsed the car. I must say that the finance man was very polite and professional.

mwagner54

15 de ene. de 2013

This Honda Civic is the fourth car that my wife and I have purchased from O'Donnell Honda and you will see below why we keep going back. From the moment we walked in the door we were treated with courtesy and respect from the O'Donnell staff. Our salesperson, Stan Bailey couldn't have been more helpful, friendly and knowledgable. When we informed him of the model in which we were interested, he quickly arranged for a test drive. I loved the car and when I got back, the only task left was to agree on a price. I had already done some research on current pricing, so I had an idea of what to expect, but we were still pleasantly suprised when were we offered a price hundreds of dollars under invoice! In addition, we were able to arrange for a loan through Honda at a very competitive interest rate. Never once during this process was there any pressure to buy something we didn't want. I really appreciated this. The service center cleaned and preped the car so that it was immaculate when wew took delivery. Stan made sure that I was comfortable with all features before I left the lot.My wife is going to need a new car in a couple of years. Guess where we'll be going!Mike Wagner

jgoldman77

3 de ene. de 2013

From the moment we contacted O'Donnell Honda we were treated with respect, honesty, and felt that our business was important to them. We initially made contact through their internet sales department, where we got in touch with Stan Bailey. Stan walked us through the entire purchase, trade-in, and financing process. We test drove two vehicles. When we told Stan we needed some time to consider everything, he did not pressure us at all. O'Donnell was unbeatable on price as well, as they were able to match every other offer we found.In the end, we walked away with a brand new 2013 Honda Accord, with the exact features and color we wanted. We received a reasonable deal on our trade-in. And the entire experience was simple, friendly, and low-pressure. I highly recommend Stan and the team at O'Donnell Honda in Ellicott City.

clarkbar69

31 de dic. de 2012

Yes I would like to compliment the sales personnel at O'Donnell Honda. They were were pobably the nicest out of all the other dealerships that I have ever been to. When I told them what I was looking for and that it may be a month before I would be ready there was no constant hassling, they just told me to let them know when I was ready and that means alot to me. I don't know if I speak for most people but someone who constantly hounds me is a turn off. Most people know what they want and when they want it.Thanks again, Mark

dww464

26 de dic. de 2012

My wife and I took the vehicle for a test drive. We stopped by our mechanic's shop to request an inspection. I picked it up the vehcile the following morning and drove the car to my mechanic. Kenny Kang was very accomodating. I bought my last vehicle from O'Donnell and enjoyed that experience as well.

Robin d

26 de dic. de 2012

Came to this dealership as they were part of car bargains. Great service by Jerry. Took time to familiarize me with vehicle. Experience was as painless as buying a car can be. Worth the drive, just wish you were closer to my house for future service! Would definitely recommend O'Donnell.

bgly57

20 de dic. de 2012

I purchased a new 2013 Honda Accord. They did not have the color and features in stock and made arrangements to have one come in direct from the factory. It had exactly what I wanted and the price was exactly what we had agreed upon. They gave me the best price out of several other dealers. Overall, I am delighted with the car and its features. They were very professional and knowledgeable. I would recommend them for anyone interested in a new Honda.

kglancy

17 de dic. de 2012

What an outstanding experience. This is my 4th purchase at O'Donnell Brian Schwenk and Mike Garvey were outstanding and I would recommend all my friends to O'Donnell. Jeff Brown in service is also outstanding.

b_chishko

15 de dic. de 2012

Got a great deal on a 2012 Honda Civic Natual Gas including a $3000 Natural Gas card from Clean Engery Fuels. They even arranged shipping and delivery to my home in Marietta, GA (near Atlanta). There is only one dealer in Northern GA that carries this model and they were not willing to deal. Shayne and the dealership made purchasing the car from long distance very easy. I would recommend them local and non-local customers

franklester

8 de dic. de 2012

I provided the ratings i did because Stan provided outstanding service. Also, I am happy with my sales price. I have purchased several cars from your dealership and have always received good service.

Mcmdmartinez

4 de dic. de 2012

I went to O'Donnel Honda to purchase my first new car and I'm glade I did! Very happy we worked with JT , he was very patient with me when I was making my decision and helped me choose between the CRV EXL and CRV EX. I even went back and JT was kind enough to show me how to operate all the buttons and switches, I would 100% recommend my friends and family to JT Fields and O'Donnell Honda Dealer

dchoi 69123w

4 de dic. de 2012

Chris was a joy to work with and very professional. I would recommend him to anyone interested in a new car. He goes above and beyond any sales person I have dealt with in the car business and I am in sales. He is very considerate and fair. 2 thumbs up for him and O' Donnell Honda

hbaker96

4 de dic. de 2012

We were in the market for a car for our daughter. Color was our only remaining issue. We met Brian on Friday evening and he gave us what they had available. We decided and returned to the dealership on Saturday to finalize the deal. Brian was very helpful and worked promptly to finalize our deal. We love dealing with O'Donnell for our service and new car purchases.

KLEYLEIN

3 de dic. de 2012

VERY HAPPY WITH ENTIRE PURCHASE,. THE MANAGER,THE SALE, AND THE FINANCIAL SET UP WAS A VERY GOOD EXPERIENCE. EFFICIENTLY HANDLED , SALES REP TOOK HIS TIME IT EXPLAINING ALL QUESTIONS.

wxywp

28 de nov. de 2012

It was my first time to buy a car in US, the saleman was kind,patient, and gave me a real knockdown to my question. I bought a 2003 Dodge Grand Caravan, altough the "year" exceed my expectation, but it was in good state, well worth the money. Moreover, the dealer provided a 6m/6km warranty.

jclift

28 de nov. de 2012

Stan Bailey was very helpful in helping us get the new Pilot we wanted. Our Pilot was not in stock but he quickly located a vehicle for us in the color we wanted. Stan answered each email we sent and was very friendly and respectful of our time. He had our floor mats and cargo liner installed and ready to go.I found the overall dealership to be average. I didn't see a coffee station for customers. I had left a message for finance to call me back and never heard back. We were lucky that Stan was helpful and acted as an intermediary beween us and finance to ensure all our paperwork was in order.

majcina

27 de nov. de 2012

Very friendly dealership with a willingness to work with me on price matching. Smooth process, even though I requested a vehicle that was not in stock (manual transmissions aren't the norm anymore, alas). I'd highly recommend O'Donnell if you live anywhere near Ellicott City.

julie.martinez.58511

27 de nov. de 2012

Great people ! They always very friendly! They do a great job! Always take my Honda Crv to O' Donnell Honda Ellicott City ! Thanks You ! mr. short and Cathy !

math_love

25 de nov. de 2012

I enter the dealership and spend almost 5 minutes inside and nobody welcome me. I went myself to the reception to ask to talk to a salesman.The car (a Honda bought in the same place but used) that I trade in was $1000 to $2000 under estimated.I checked it with other dealerships (Honda dealerships)I could make/have a good deal somewhere else (Honda dealerships).

kerrilmagee

20 de nov. de 2012

I enjoyed working with Greg and Rich. They both were nice without being pushy or overly persistent. When I walked in, Rich was very attentive and reamined so throughout the whole process. Rich followed through on answering my calls and getting back to me when I had questions. Gregg was fun to work with because he kept the financing process light but thorough.

Amanda R

20 de nov. de 2012

I have been taking my 2004 Honda Accord here for service ever since I bought it from the dealership new. I originally took it here because it was under warranty and I prefer to have service done by the dealership while under warranty. However, because of the amazing service and reasonable prices that I have received, I continue to take it here even though I have since moved and it is now out of my way.I cannot give enough praise to the Service Department at O'Donnell Honda, specifically the Manager Jerry Furr, and especially Stephen Larkins, my service advisor. I regularly receive both e-mails and postcards in the mail reminding me that my vehicle is due for service soon. One time, Stephen even called me to check on me since I hadn't been in to get my vehicle serviced in awhile and he wanted to make sure I was getting it the service it needed! Whenever I receive service here, Stephen fully explains what my car needs, what costs are involved, and works with me to figure out what services are more essential than others if I cannot afford everything.Today, I had a major incident with my vehicle, and they went so above and beyong the call of duty, that I felt I should get on here and provide the praise that they deserve:When I left for work this morning, my car was making a strange sound. I called Stephen first thing and he suggested that I bring it in on my lunch hour so that they could take a look at it. When it was time to head over there at lunch, my car wouldn't start. I assumed it was the battery and had a friend try to jump my car. That didn't work, so I called Stephen. He asked if my car was making a clicking sound, which it was. He told me that it was most likely the battery even though the car didn't start. I told him that there was a lot of corrosion on the elements and said that I'd heard if you pour coke on the corrosion it will get rid of it. He said that I should try that and provided me with a number for a tow truck in case that didn't work.That did work, so I was then able to drive to O'Donnell. On the way there, my car kept turning on and off, but luckily I was able to get as close as the Kia dealership across Rogers avenue before my car completely died. I went into the service department, found Stephen and Jerry and explained what happened. Jerry said that he would get his pilot and asked Stephen to get a tow rope from his car and that they would go get my car for me and tow it into the service center. Jerry ended up finding another mechanic, and he and Stephen prepared to tow my car. Stephen told me to go ahead and return to work and that he would handle everything. I did return to work and a short time later, he called me with a diagnosis and exact cost involved per usual.I seriously cannot thank O'Donnell Service of Ellicott City, Jerry Furr, and especially Stephen Larkins enough!!!! When it's time to replace my vehicle, I would be inclined to get another Honda solely based on the service I receive here. I want them to be my service center for life!

kamcmahon

19 de nov. de 2012

My car was crushed by a tree during Hurricane Sandy. I needed to buy a new car quickly, so I made online inquiries of all local dealers, requesting price and inventory information on the 2013 Fit. O'Donnell replied promptly and straightforwardly with a reasonable price; I knew this because I'd already pulled the CR report on the Fit. Only one other dealer ever gave me a price, and that took a a few days and was higher than O'Donnell's price. The others ignored my specific request, tried to get me to come in, called and emailed me repeatedly, promised to meet or beat any other price, and so on. I bought the car from O'Donnell with a minimum of fuss. I highly recommend O'Donnell to anyone in the market for a car.

CommuterCar

18 de nov. de 2012

Bracing for a rough used car buying experience, we had a fairly smooth transaction. No high pressure tactics. Found the right car for a reasonable price without any pushing for adding extras.

delawaregirl

14 de nov. de 2012

I contacted O'Donnell Honda thru the internet department. They were friendly, honest and knowledgeable. They had a salesperson waiting for me when I went in to buy my car who was aware of the deal we had talked about. Although there was a slight glitch when I arrived the salesperson (Mike Garvey) made sure that I drove home in a new car. He was exceptional to work with--being both professional and kind.

alex.hunt05

13 de nov. de 2012

This was my first car buying experience and I was very satisfied with the customer service at O'Donnell Honda. I got a great deal on my car and the staff was very helpful and friendly. They were actually able to beat my credit union interest rate, so I ended up financing with them as well. Overall, I had a great experience at O'Donnell and would highly recommend this dealership!

mdunham

13 de nov. de 2012

Me and my husband had a very good experience with your Honda Dealership at ODonnell.We would come back again should we be in the market for another new car. Mike Garvey was very professional and we feel he gave us a good price. He made sure the car was in perfect condition upon ariving at the dealership and went over all the bells and whistles the car had to offer before we left the dealership. I am really enjoying driving my honda CR-V and would recommend it to people looking for a small SUV that drives like a large SUV.

debra.schroder

10 de nov. de 2012

The best new car buying experience I have ever had. Chris responded promptly to my internet request for a price quote for an Accord but didn't bother me or try to make me come in for a test drive. When I did go in for a test drive, Chris did an excellent job of explaining everything and showing me the car's features. Again, he didn't push for a sale but just let the Accord and great price sell itself. The time to complete the financing and other paperwork was much faster than I've ever experienced and I left the showroom with my new car and a big smile on my face. I would highly recommend Chris and O'Donnell to anyone looking for a new Honda.Charles

agmorey

9 de nov. de 2012

Prior to visiting O'Donnell Honda, I went to two other dealers, one Honda and one Toyota. I got a price for a 2013 Accord LX and I received extreme sales pressure from the Honda dealer and an offer of only $2,700 for my trade-in. I would never buy a car from this dealer.I then went to a Toyota dealer to look at the 2012 Camry. They appraised my trade-in at $4,500 but I did not feel comfortable buying the Camry. It did not like the design design, and it does not have many of the accessories that come standard with the Accord. I also went to a cash for cars firm and they offered me $5,000 for my trade-in. I then checked with O'Donnell Honda, and they had an Accord LX in stock with a no-haggle price lower than the price provided by the other dealer. After telling O'Donnell that I wanted to buy the car, they said that it was not necessary that I sell my car and they would accept my old car as a trade-in. The advantage would allow me to pay taxes only on the cost difference between the new and trade-in. They did not have to do this, and it saved me nearly $300 in taxes. I had an excellent experience buying the car and would highly recommend buying a car from O'Donnell.

whitegoldwielder

4 de nov. de 2012

I had a great experience with O'Donnell Honda. I interacted with Kenny, who was very professional, calm demeanor and not your typical "got to make the deal by all means" type of car dealer salesman. I appreciated him working with me and not going all into the "car deal" talk BS which we consumers get tired of hearing. I bought a 2002 Toyota Camry about a week ago and I am satisfied thus far with the vehicle. Only issues was that the transmission fluid needs to be changed, the power windows made a noticeable click noise when opening and I was worried that it could be the regulators (Toyota's have had issues with power window regulators having to be replaced -- $350.00 per door) and I will be going back (per our agreement) to get the right front bumper painted (minor issue--no biggie). I got the price down to a reasonable offer due to some of these minor issues and they worked with me to get close to my budget. The sales manager John was also very helpful (a bit talkative- but in a very positive way).So, I am very happy with my experience with O'Donnell Honda and with my interactions with Kenny in partiular as my first point of contact and with John the sales manager. Thanks Guys!!....and see you tomorrow to get the paint job done. I would definitely buy anoter car here with the experience I had...and plan too in the future!!

wurzite

2 de nov. de 2012

O'Donnell Honda is a great place.Friendly people who are accomodating and really listen to what you have to say.My wife and I are loyal customers.The sales staff is willing to work with our needs.The service staff is exceptional and very careful to maintain a positive freindly atmosphere. (something rarely present in dealership service departments)They would get 5's across the board if it weren't for the amount of time it takes to complete the sales transaction for a new car even after we've agreed on a price and the deal is made.This is not unique to this dealer. Just a pet peeve of mine. Should it take an HOUR to finalize new car paperwork? Really, there has to be a better way. I've discussed with friends and co-workers and they have the same experience regardless of manufacturer or dealer. There has to be a way to buy a car in less than two and a half hours...Let's all get creative and solve this!

rruth

2 de nov. de 2012

I recently brought a 2013 Honda CR-V from O'Donnell Honda (Ellicott City) because I believe I got the best price and received excellent customer service. My sales rep (Mike Garvey) was very knowledgable about the car and assisted me throughout my car buying experience. This was my second car that I brought from O'Donnell Honda within 4 years. I definitely would recommend them to anyone seeking to buy a new car. I plan to return to O'Donnell Honda when it's time to replace my wife's vehicle.

Thomasst

1 de nov. de 2012

My wife began her search for a Honda Odyssey via Edmunds.com. We immediately received a call from Chris Councill, Sales Rep for O'Donnell Honda! After giving birth, my wife was not able to visit on site and Chris drove a model to our home for her to see/experience. Chris was simply amazing and an absolute joy to work with. As an Internet sale, there wasn't a need for price negotiotiations and upon the vehicle's arrival at the dealership, Chris called to confirm its arrival and our timetable for delivery. My wife decided to sell her car to a third party and Chris picked us up from the dealer assisting me in getting the vehicle ready to transport my 2 babies and my healing wife. At the dealership, everything progressed smoothly! We were literally out in an hour or so and on our way! In all my years of buying cars, I've never had as smooth an experience as the one with Chris Councill at O'Donnell Honda! If you're in the market for a new/used Honda, Chris is your guy and O'Donnell the dealer!

Mike Keogh

29 de oct. de 2012

I lookede for a lete model Accord or Camry, visited other dealers in the area and was extremely impressed and happy with the salesman, Sam, the other O'Donnell folks I met, the quality of the vehicle, the straightforward, no b. s. salesmanship and the price of my "almost new" 2100 Camry! I will definitely recommend O'Donnell to anyone!

luckygogo

24 de oct. de 2012

Salesperson responded very quickly and gave a very good price without any trick. The price listed in detail what fees are included and which are not. The salesperson is very honest, straightforward, and helpful.

jim.krempel

21 de oct. de 2012

I had been researching new 2013 model cars for about six months and had narrowed the field to about three makes. After hearing a friend's good experience with O'Donnell Honda's low pressure sales technique, I decided to take a test drive in the redesigned 2013 Accord. Robert Wilkie proved to be a very knowledgeable and personable sales rep. He took all the time I wanted to walk me through various models in stock and allowed a long, thorough test drive - all the while describing the Accord's many features. The upgraded design, V6 power, good fuel economy, great electronics package, and world-famous reliability sold me on the car. And Robert's friendly, liesurely sales presentation sold me on the deal. As an unexpected bonus, Honda/O'Donnell even bested the excellent finance rates that I had pre-approved through my credit union.

mvandersal

15 de oct. de 2012

Excellent experience. Great price and nice explanation of the car and the paperwork. It didn't take forever either like it usually does at a car dealership!

jeana0430

12 de oct. de 2012

Ken was very friendly and knowledgable. He was able to answer all our questions and provide me with a vehicle that I was interested in test driving. Once I drove the car I was ready to buy it.The purchasing process was the easiest ever. While it has been 14 years since I purchased my last car, this was smooth, quick and no hassels. Ken gave us the price, and while your financial employee was processing the loan from our Credit Union, Ken had the shop clean up the car and get it ready. No time was wasted and before I knew it I was driving my new Honda CRV home. I loved the fact that I did not have to submit a loan application with my credit union, get a check, etc. which could take a couple days. A smooth painless process and I love the car!

rlew1979

11 de oct. de 2012

JT was a great help in the process. He was attentive to our needs and answered any questions we had. There were no hidden surprises and we were completely satisfied.

5004MD

5 de oct. de 2012

This was the most positive new car purchase I have had yet. O'Donnell gave a fantastic e-quote by email. Nothing else was added on the car. Every other dealership I had been to had added options to inflate their price. When I showed up at O'Donnell to finalize the purchase there were no surprises with the price quoted.

daniel.r.lucas

29 de sep. de 2012

I am (was) a first time car buyer. Although I did a lot of research before purchasing a vehicle, I wanted a smooth and easy transaction. I came to the dealership with a quote for the car I wanted to purchase and an appointment with Chris. Within a couple hours, I walked out with the keys to my new Honda Fit Sport. They gave me the most competitive price among the local dealerships, and they helped me to finance and purchase the car with no money down at a competitive rate. I am very pleased and would happily return for future business!

Pauline DEdwards

25 de sep. de 2012

All persons listed above were very detailed and informative addressing all questions I had regarding the vehicle from its operation, technology aspects to financing. As I interacted with each individual, I felt comfortable and confident in the information they shared with me. They move efficiently to process all paper work and spent time in explaining all aspects of purchasing and financing a new car. It was a delight and pleasure to be serviced by staff at O'Donnell Honda.

bkreps

23 de sep. de 2012

Third car I've bought from O'Donnell--2 used and 1 new. They have been reliable cars and the sales and service has been very good. I have and will continue to recommend O'Donnell Honda to my friends.

lindakalng

23 de sep. de 2012

Besides purchasing a car, I purchased all weather mats. I found out that if you purchase the mats from PARTS and not at the time of purchasing the car, there is $26 up charge for "labor". I was told by the sales person, that "someone has to go get them and take the plastic off to put into your car" . I do not believe this true labor. This is what we call, "cost of doing business." When I told the sales person that maybe in the future that he should let his customers know that they should just get it from parts directly to save %16, he proceed to lecture me. He said that all dealership does this. I called my Len Stoler Lexus dealership who told me that is not customerary at Lexus. O Donnell should reconsider upcharging their accessories to the customers. All accessories should cost the same if one gets it added at the time of purchase verses getting it directly from parts. Or at least make the customer aware of his choices!It is not that I can not afford the $26, but more to make his future customers aware. There were a few other items that I do not believe he was attentive with. I have spoke to Irv in customer service and he was very understanding.

briguypolisci

22 de sep. de 2012

Recently purchased a 2012 Honda Civic HF. Mr. Bailey was very helpful and accommodating when it came to the test drive. He was quick to respond during our negotiations and met me at a reasonable price. Paperwork was mostly a cinch though, thanks to a number of other customers working with the sole loan officer, had to wait awhile to get all the paperwork knocked out. Overall the experience was painless and efficient. I would recommend Mr. Bailey and the O'Donnell dealership to others interested in purchasing a Honda vehicle.

rsevick

21 de sep. de 2012

I had shopped at other dealers for weeks and was disappointed in the run around and typical dealership haggle. So stopped by O'Donnell on a whim because I was going to CarMax anyway. Jerry Sommerville, my salesman, made this deal for me. Jerry was awesome. He was low pressure, knowledgable and just awesome to work with. O'Donnell had the model and color Pilot I wanted but I had a price I wanted to pay and he made it happen. I left to see what CarMax would give me for my car and when I came back, he got the price I asked for. I couldn't ask for more. He also offered to go over the Pilot's features in detail at a future date, since we ran out of time that day. I would HIGHLY recommend Jerry and O'Donnell to anyone.

treykat

18 de sep. de 2012

O'Donnell Honda exceeded our expectations and set themselves apart from other dealerships in the area. Their customer service and prices were great. Our sales consultant, Chris, was outstanding and a pleasure to do business with. He and the General Manager, Brian, went out of their way to make sure we were completely satisfied with everything. We were very impressed with Chris, Brian, and the rest of the O'Donnell Honda staff throughout the entire buying process as well as afterwards. We were well taken care of. Thank you to O'Donnell Honda for a great new car buying experience!

gminah

18 de sep. de 2012

I liked the saleman, JT Fields. He was no pressure, pleasant, very honest, patient and acomodating. O'Donnell did not have the separate sales person who tries to sell extras which I never have liked. I will recommend O'Donnell.

chrisrotunda

9 de sep. de 2012

It was a smooth purchase and trade in. Much like CarMax. Financing was very easy and smooth. The Pilot was what we were looking for in regards to options. Musa Musa is a good sales representative. I have never owned a Honda and I am very happy with the purchase. Thanks, Chris Rotunda

J A Z

6 de sep. de 2012

Let me start by saying that this is not the closest Honda dealership to my home, or the only one I have visited. Far from it. That said, I would have traveled three times as far for the kind of experience I had at O'Donnell Honda.I met my salesperson, Chris Councill on the phone, and within five minutes I knew I was going to buy my Honda at O'Donnell. Chris was informative, polite, and accomodating. I knew exactly what I wanted, having seen it on the O'Donnell website before I called. I knew about what I thought I should pay, and in TEN MINUTES Chris and I had worked out a mutually beneficial deal on the EXACT car I wanted. (He even checked how many miles were on the odometer, at my request).Unlike some dealers, O'Donnell, did not add a bunch of dealer-installed extras to the car to expand their profits and bargaining position. The car was pure stock, which makes it easier for the consumer to know what they are paying for. Most of us want to choose what we decide to add to our car anyway, right? Although I had settled on a car before I came in, O'Donnell had two identical vehicles on the lot. I didn't want to be a pain, but I felt like driving both of them, just to see if one or the other gave me a better feel. Chris let me drive both cars without making me feel like a bother, and, in fact, I did like one better, and selected that one. I'm a little obsessive compulsive, perhaps, and I appreciated that Chris indulged that side of my personality without making me feel like a problem. Once the driving was done, the buying process was a pleasant half hour or so. I got a fair price for my trade, a polite reveiw of the manuals and such, and took possesion of carefully detailed, fully fueled Honda FIT base, with automatic.I feel very fortunate to have found O'Donnell. Having scouted around a lot, I finally came across their website, and was very pleased at the ammount of cars they had listed in stock, and the variety of colors and trim levels. I like having a lot to choose from, and O'Donnell had more than most. As I have said, Chris Councill was really a great salesperson. The best I have enountered. The dealership was clean, comfortable, and organized. We had a puppy with us, and everyone was very accomodating about that as well.If you are shopping for a Honda, (and why wouldn't you be?) you really should go to O'Donnell. This is a big purchase. As long as you are going to spend your money, you might as well feel good about it. Buy a car at O'Donnell. Have a pleasant experience. Then spend a little of the money you saved down the street in the historical district of Ellicott City, where you can celebrate your new purchase.Note: I do not work for O'Donnell Honda, nor does anyone I know. I just like it!!

lilyboyer

5 de sep. de 2012

JT was a straight forward non-pushy salesman, just the kind we like. He is very responsive and always responded to my inquiries promptly, with the details and accuracy I asked for. He won our business by this, while sales people from other dealerships often replied to me without answering my questions or tried to sell me some other service I didn't ask for.

barry.chodak

1 de sep. de 2012

The sales manager and his team made our car buying experience a pleasure rather than the struggle I usually anticipate. They provided us with a vehicle that was just what we wanted, and didn't try selling us anything we didn't want. I especially want to acknowledge their finance manager, Rajeev. We worked together through a series of phone calls to get the financing in place before coming to the dealership to pick up the car we'd picked out. He really needed to go above and beyond the usual to deal with some misleading items on our credit report. His skill and his attentiveness were the perfect compliment to the sales experience. I will not only recommend others to buy from O'Donnell but I'll also let them know they are working with people who know what a difference partnership makes.

tarasue723

30 de ago. de 2012

Terry was very helpful in showing me the options in vehicles for what I wanted for my family. He was also helpful in helping me get to a payment that I could afford. I appreciated the time that he took to show me all of the features of my new vehicle as well. Everyone there was friendly and helpful each time we visited the showroom.

swohler

21 de ago. de 2012

Let me begin by saying that they are a decent dealership. They have a good reputation, and my wife and her family have purchased cars from them before. That being said, I went fully anticipating to pay less for the vehicle we bought (a 2012 CR-V). I had a moment where I was ready to walk out because the sales rep claimed that they weren't discounting the CR-V right now. I know this is bulls**t, but he offered instead to throw in an equivalent amount of accessories to match the price I was expecting to pay. Once I started getting down to the nuts and bolts of the sale, the rep would only look my wife in the eye, not me. I understand these guys have to make a profit, but 5% should be sufficient. One other thing, the finance rep made several mistakes on the documentation, which he ended up having to reprint three times. That worried me, as he was seemingly not paying attention to details. Otherwise it was a good experience.

cb1027

11 de ago. de 2012

Our experience at O'Donnell Honda was very good. We worked with Stan. He was able to get us a great deal for our new car. He was very responsive to our questions on the price. Our only complaint was that he could not answer some of our questions about the car itself. Overall, would recommend.

cvkline19

9 de ago. de 2012

JT was awesome! He helped me find the perfect car that fit my budget. He was friendly, professional, and efficient, and attentive. Please see JT Fields if you want to buy a new Honda!

todddoug

7 de ago. de 2012

This is the fourth Honda I have bought from this dealership in the last 11 years. I keep going back because they match or beat most of the prices I get from other dealerships. They never add dealer installed accessories to jack up the price like several other local dealerships do.

bdhtgcr

7 de ago. de 2012

The dealer is so different from other ones that I visited. They provided a relaxed atmosphere. My salesman, Chris Councill, saw me a couple of times over the last few months. He was always helpful, answered all my questions, and never applied pressure. It made the car buying experience so much easier. Also the dealership had integrity. No hidden fees, unwanted add-ons, or anything else. Just fantastic service to me as a customer.

Beney

6 de ago. de 2012

I had a pleasant experience with O'Donell Honda dealership on the purchase of my car, I would recommend them to a friend. The most interesting part was the good customer service I got.

lynduh47

1 de ago. de 2012

My husband and I arrived at 11am the day of the sale at O'Donnell Honda and were greeted warmly by Mr. Askin. He asked me a few questions about what I was looking for in a vehicle and showed us to a beautiful Accord, handed us the keys and said take it for a ride! The car was a Special Edition and it stunning! It drove like a dream (like all my 5 Hondas that I've had in the past)! He offered to show us another model but we were so impressed with the car we sat down to negotiate a price. It took no longer than 30 minutes all together. He had our car for trade-in too! We took it home that day after speaking with the financial person. We looked at the clock and it was about 1:00. Lunchtime! We celebrated our new car. This is the third car we bought from O'Donnell Honda AND we drove almost an hour and half to get there because we trust them and have had great experiences all three times.

pookiehead

31 de jul. de 2012

In December of 2011 I went in search of a new car. Lo and Behold I am pleased to let you know that it was a benefit that I ended up in O'Donnell Honda's used car lot. I was referred to Kenny by a very good friend of mine who had recently purchased a used Honda from Kenny. Kenny is everything that Cathie said he was. He is warm and personable. He does not pressure you into anything. He is knowledgeable and polite and he takes his time with you, answering all your questions. He follows up on his sales to make sure that you are still happy with your purchase. In addition, I am extremely happy with the vehicle I chose. It was a certified used Honda. It was a bit extra but it was worth every penny. If you want a very good used car from a wonderful salesman, go see Kenny Kang at O'Donnell Honda in Ellicott City. It's worth the trip!

1Patty1

25 de jul. de 2012

4th car in a little over a yr that we've bought through Mike and look forward to future purchases. Everything up front, no hidden costs and no add ons. In and out in no time and finance was a breeze. Great dealership to work with including their service group.

genmartin

24 de jul. de 2012

Price was the cheapest I found. They do not put a bunch of extras on the car which raises the price. Very straight forward. Nice job.

kschiller

23 de jul. de 2012

We had a great experience at O'donnell Honda. Mike made the car buying experience easy! We got the quote online and he stuck to the price with no hidden extra costs. We did not feel pressured at all while we were there. I would definately refer a friend if they were looking for a Honda!

kitkatVal

12 de jul. de 2012

Was very pleased with experience working with the sales person (Robert Wilkie) and with the person taking care of financing (unfortunately don't have his card and don't remember the name). It was 1st experience buying in this dealership (I bought cars in other places in past). The sales person was to the point, honest, and explained everything. Financing person was super fast (we were really impressed!). Also was quite happy with the Internet price on car. The big plus of the dealership was that they didn't try to rip you off selling meaningless packages and "hiding" the different financing options (I had this experience in different place just a year ago, and was extremely unhappy about it because I waster 2 hours for nothing (just to get what I knew I gonna get anyway)).Overall I'd definitely recommend the place.

combs16

23 de jun. de 2012

My wife and I had a very positive experience at O'Donnell Honda! Ken was very professional, friendly and honest. We will be back to purchase additional vehicles and will recommend O'Donnell to our friends and family!

loftusam

23 de jun. de 2012

I really hate to haggle with people so I always email ahead of time asking for a "walk off the lot" price. In my last 2 buying experiences, I had 2 other Honda dealerships try to add things on when I arrive ($25 to put on the license plates!), and I had to get nasty and rude to get the quoted price, so I was a little wary going in.However, Mike Garvey at O'Donnell Honda couldn't have been more professional and helpful. We got the exact price he quoted, (which was the lowest of all the local Honda dealerships I emailed), he went over all the bells and whistles of the vehicle, and best of all, there were no surprises!It was by far the least stressful, most enjoyable car buying experience I have had.

lilibet16

18 de jun. de 2012

No games, no tricks. Just very pleasant, helpful people. This was a great car buying experience. They gave me about the same discount I could get through the AAA program. Everything was done promptly and professionally.

dbellamy83

12 de jun. de 2012

Everyone was very personable and available for questions or concerns. They were attentive to my concerns and listened to what I wanted in a loan, as did Dave as well as in a vehicle. I wasn't too happy with the technical aspect of my purchase. I left my vehicle to be cleaned in the morning and came back in later that evening (without being called-I had to call to check to see if it was done)to have vehicle steamed cleaned. Once I waited an additional hour and a half, my car was brought out, but didn't seem to be thoroughly cleaned. It looked the same as when I dropped it off (not even rinsed off). I was told someone would be sent to me to finish the job. Maybe better communication between customer so that we can be aware of what is going on or a heads up if the job is going to take longer than expected. It would have been appreciated to get a phone call. I had no idea what was going on with the car.

weareblessed

7 de jun. de 2012

This purchase was my daughter's very first car experience, and unlike my first car experience as a college freshman some 35 years ago, this experience was outstanding!Kenny not only helped us find a car that Chloe could afford, but also a car that she felt comfortable driving. He really listened to what she was searching for, and gave her lots of choices. It felt like he had a special interest in seeing her happy with her purchase. He gently guided her toward a car that he felt met her criteria: good value, good safety record, great gas mileage. Ultimately, he let her make the decision without any pressure to buy.Though we co-signed for the car, Kenny addressed her respectfully by making eye contact with her, asking her lots of questions, acknowledging that her decision was key, and that this was her car. Kenny made every effort to seal the deal with grace and style, and we can not say enough about him or the dealership. We had no buyers remorse after completing the transaction, and that is a first for me.Financing and completing final paperwork was a breeze and took less than 35 minutes. Our last purchase a year ago at another dealer took 6 hours and we were exhausted!So, would I recommend O'Donnell to my friends and family? Yes, I already have. We would definitely come back and definitely recommend you to others in the car buying market.Kenny you are a keeper, and we'll be back when our son buys his first car.Thanks O'Donnell for retaining great people to represent you.Mary RatchfordMt. Airy, MD

kcovey

7 de jun. de 2012

All of the ODonnell Honda Staff was extremely accommodating, patient, friendly, and thorough. I got the car I wanted for a price I can afford without any hassle!

oomerlaw

7 de jun. de 2012

Second Honda bought from O'Donnell Honda and both times we could not have been happier with the salesmen. Terry was competent, professional, and courteous in all aspects of the sales process. Questions and concerns were addressed and the vehicle was delivered with no surprises along the way.

autowombat

31 de may. de 2012

This is the second time we have purchased a new vehicle from O'Donnell Honda and we will definitely return in the future. Each time it was a pleasure to do business with them. We inquired via e-mail about the model and details of the car we wanted, they quoted us a price and we went to the showroom and put a deposit on a vehicle. They did not have the vehicle we wanted in stock but they were able to get one within 24 hours with the exact exterior and interior colors that we wanted. We went back to the showroom and arranged the financing which was a breeze. The interest rate was great too. And we drove off in our new car. Thanks O'Donnell! You have made car buying easy.

ApostlePaul

31 de may. de 2012

I've had two experiences with Honda dealerships in which I had purchased a new vehicle in Howard County... Jim Coleman and O'Donnell. O'Donnell by far was the more pleasant experience. The team at O'Donnell made me feel good about my new purchase and I most definitely will do business with them again and I highly recommend them.

mychoiceaccord

31 de may. de 2012

Rec'd fair price for my previous Accord and good price on new Accord.The salesman and manager was very kind to me and helpful. Always a good experience!

Joshi

23 de may. de 2012

My family has purchased many cars from this dealer and have been happy each time. Highly recommend.

Matthew

22 de may. de 2012

O'Donnell Honda is my one stop for service, parts and advice about my 2001 Civic. The staff are friendly, the wait times are short, and the atmosphere is positive. The technicians explain what their doing and why, which keeps my green machine running smoothly!

akhandekar618

10 de may. de 2012

I am satisfied with my 2009 Honda Accord EX-L certified car. Hay Sam, thanks to make this deal. It was good experience to deal with Sam Abadom.

hughLo

7 de may. de 2012

The salesperson was friendly and knowledgeable. He was interested in my needs and what I wanted in a new car. He clearly outlined the whole process with me, including financing, and I believe he was 'up front' about prices and discounts available to me; I did not feel any 'tricks' were played; nor did I feel any pressure to 'make a deal'. He answered all my questions and went the 'extra mile' to get answers about questions on things he was unfamiliar with or unsure of. And the car itself "sold" the deal for me when I did a test drive! When I returned to pick up the car and sign for the financing later in the day, everyone involved-from financing to car prep person-was very attentive and pleasant.A good overall experience. Our family is an all-O'Donnell Honda family!L.H.

jaeyunpark

7 de may. de 2012

I went back to O'Donnell Honda to purchase my 2012 Odyssey with the expectation of receiving the same kind of great price and excellent overall service as my experience with them when I had bought my 2011 Accord. I believe my experience this time exceeded my previous one. My salesperson (Mr. Terry Askin) was by far the best in terms of his kind and friendly manner, projecting a family atmosphere, and of his unassuming way of conveying his experienced working knowledge of the Odyssey model. In particular, Mr. Askin's follow-up attention and service after the purchase was superior and well appreciated. I will definitely recommend O'Donnell for anyone who is in the market for purchasing a car.

jcamak

5 de may. de 2012

I have been a customer of O'Donnell Honda for many years, I maintain and service my Honda of many years here at O'Donnell. I have always had a positive experience with service and most especially "Cathy", she is always accomadating, pleasant, and makes each time I need service a "great" experience! Thanks Cathy! So recently when I decided to trade my car in for a new Honda Accord, I was even more pleased with my buying experience. I have had dealing with buying and servicing a honda at another dealer, but not such a good experience. Jerry made what I anticipated to be a "not so pleasant experience" into a very pleasant one!! Jerry was very professional, knowledgable, and understanding. I walked away from buying a new car with a good feeling and felt I received a very good deal with O'Donnell! Thank you Jerry and O'Donnell Honda!Very sincerely yours,Judith (Judy) Camak

m_fitzsimmons

23 de abr. de 2012

Bought a new 2012 Honda Accord EX-L V6. Low pressure, friendly, knowledgable salesman. Good price. After purchase brought in to service dept to add options. They finished the job in under an hour as promised! Options were side-panel bumpers and splash guards. They look good!

Mcmennamin

20 de abr. de 2012

Dealership looks well run. The salesperson was great. He was knowledgeable about the 3 vehicles I considered and test drove. I followed up requesting a low price and was answered with a very fair deal. He did not hassle me with emails and phone calls. I came back to buy and it was very easy. I could tell he was not under high pressure from the dealer to be pushy with people. Hands down this was the easiest purchase I have ever made and it was the most pleasant as well. I would quickly recommend this dealer to any of my friends and family.

mcrouch969

16 de abr. de 2012

Overall I was extreemly satisfied with the product and dealership. I have had previous experience with this dealer when I owned a Honda Accord in the past.

hlmurray71

10 de abr. de 2012

I give O'Donnell Honda 5's across the board because I've always received wonderful treatment whenever I've dealt with them. I bought my first Honda from O'Donnell 10 years ago, and for 10 years I've been bringing that car to them for service. From the salesman who sold me the car to the technicians that have worked on it, everyone has always been helpful, courteous and friendly. When it was time to buy a new car, O'Donnell was my only choice. The salesman again was wonderful and easy to work with, as was the financial person. And I will continue to use the service department for all of the maintenance on the new car as well. In 10 years I've never had a bad experience with O'Donnell Honda.

mwinmd

9 de abr. de 2012

The most hassle-free car buying experience I've ever had. Researched what I wanted, came to O'Donnell with the lowest price I found and they matched it....took all of about 30 minutes!I recommend O'Donnell Honda highly.

vnjar

9 de abr. de 2012

I previuosly purchased my 2003 Honda accord at O'Donnell Honda in Ellicot City and had an oustanding service. This time was no different. Jeryy was respecful, direct, provided all options and importantaly with no pressure. I highly recommend all buy from O,Donnel Honda.Dr. Vincent Njar

gldarby

6 de abr. de 2012

What a pleasure it was to buy my new CR-V through Chris Councill! I felt that I was treated with great honesty and respect, got all my questions answered and then some, got the price I wanted and I can be pretty shrewd in negotiating. The finance person who reviewed warranty options with us was also respectful and great to deal with, not pushy. From the initial phone call through the after-purchase interactions, this is the best car-buying experience we've ever had--thanks, Chris!

mok

3 de abr. de 2012

You can buy a new vehicle over the phone! All you need is a description of the vehicle and a friendly, knowledgeable salesman just like Terry Askin. It was the easiest vehicle purchase I have made. I highly recommend O'Donnell Honda. They 'get it' that their customers are busy and, sometimes, just need wheels without a visit to the showroom floor.

gthilliard

2 de abr. de 2012

I would recommend this dealership because of the great experience of purchasing a car there. The employees, especially the salesperson, were very friendly and made you feel comfortable. They were pleasant and welcoming. Robert, our salesperson, was very helpful, very knowledgeable about the car and professional. Robert managed the entire process and the time very well without any problems. The process was quick and efficient. The additional discount on the car was nice as well! I would highly recommend this dealership to others.

sweaterweather

2 de abr. de 2012

Let me just echo what the other commenters have said. Christine offered the best price of all the dealerships I got a quote from, without haggling, and didn't harass me by phone or email as a few others did. That's what brought me in to buy, and my experience with Mike was just as good. What he didn't do is almost as important as what he did -- he didn't try to push a different car on me or extra options or financing through Honda or discover new charges to tack on the quote. I was bracing for all of that, but none of it every happened.He just listened to what I wanted and delivered, which made the whole process smooth and easy. Even the financing guy (wish I could remember his name) got me a better rate from my credit union than what I had been able to get.Start to finish, the whole process was very pleasant and very easy. I will definitely be heading back the next time I'm looking to buy, and I'll be going back for scheduled service even though a few other dealerships are closer. When you're treated this well, you want to reward it with your loyalty, and you want to shout it out to friends, family, co-workers, and random internet strangers. So, random internet stranger, if you're looking for a Honda and you're in the Baltimore/Washington area, do yourself a favor and give O'Donnell a shot.

jtuckeronsite

30 de mar. de 2012

Musa was a professional. I appreciated that he gave me time to check out the vehicles and then ask if he could assist. Musa was to the point, gave me plenty of drive time, and answered all my questions. Honda's sell themselves and his approach complemented the product. Never felt pushed or hurried. O'Donnell had my exact choice on the lot which was convenient. Paperwork was not too bad and I was done in about an hour. Their location is convenient for future service work.

OffStein

29 de mar. de 2012

The experience at O'Donnell Honda dealer was most rewarding. I had came in on Saturday, March 16, 2012, looking to buy a used Honda Civic. After speaking with the representative, Ken Corker, I was able to work towards possibly purchasing a new Honda Civic 2012. The approval process was held all the way up until March 19, 2012 and on this specific day, I was one of the happiest customer ever. Not only were both Ken Corker and Gregg Smith able to sell me a brand new Honic Civic 2012, but they were able to get my loan approved with SECU credit union, providing me with an APR rate of 2.24%, with monthly payments being only $297.40 monthly. O'Donnell's hard work and diligence is fully responsible for making sure that I was a satisfied customer. O'Donnell's customer service is constantly enforced in making sure that even after I have my vehicle, that my relationship with my newly purchased Honda is going fantastic. I highly recommend this dealership to any/all who is seeking to purchase a Honda. Honda's are known as long-lasting, top rated vehicle, so there would be no need to look elsewhere but with this dealership. Aside from my reward, O'Donnell Honda dealership understand the importance of what the customer wants and will do whatever means necessary to provide each and every customer with a well-built relationship with them. ~OffStein

staceystys

29 de mar. de 2012

From start to finish, my experience with O'Donnell Honda was terrific. They were very pleasant and extremely accomodating. My deal was easy from bringing my car to trade in, to driving off the lot in my new CRV! I will definitely recommend them to all my friends, even though they are not the closest Honda dealer for me--they are definitely the best!

karne

24 de mar. de 2012

I met Terry the day my 13 yr old civic didn't start for the first time ever. I wasn't really serious about buying a new car but needed to know where I stood with purchasing a new CRV. Terry was wonderfull from the start. He introduced me to the CRV with knowledge and confidence. I new that day I would buy my new CRV from Terry even if was six months down the road. Things changed and I was suddenly in a position to by my CRV. I went to Jim Coleman Honda to test drive the CRV b/c I didn't want tie Terry up if I ended up not liking it. I just would have felt guilty because he was good at what he did for a living. Coleman Honda tried really hard to sell me a car in a color I didn't want with a lot of accessories they already installed on it. Worst part was the Manager, George, kept referring to "when girls buy cars" while speaking with me. I was furious! Long story short, I was sorry I wasted time with them even if I was using them for my test drive. I literally called Terry on his cell phone from "George's" desk and asked if I could come see him that day. I left there, drove to O'Donnell Honda where Terry was waiting for me. I bought my car that afternoon. I felt that Terry respected me, gave me a fair deal, and was great to work with. Since I bought my CRV I have bragged often to my Coworkers, friends, and family about my experience with O'Donnell Honda, specifically Terry.

Bob Knudson

24 de mar. de 2012

Buying our new Civic was an absolute pleasure. Brandon was very accommodating and friendly. He was knowledgeable and continued to offer help (if we needed it) on the Navigation System. His handling of our purchase is what we've come to expect at Odonnell Honda. The loan officer also did a good job. He knew what we wanted and completed the transaction in a quick and friendly manner.If we need another car we'll be coming back to you.I also want to compliment your service folks. All of them are very good. They also played a big part my wife and I deciding to buy the Civic from Odonnell.

sjcnec

24 de mar. de 2012

Everyone that I came into contact with was professional,knowledgeable and eager to help in every step of the purchasing process. This is the third vehicle that I have purchased from O'Donnell Honda and if I think of buying another car it will defintely be from them!! Brian is very friendly and outgoing and gave me an excellent price.Jerry "found" me the color that I wanted and kept me informed about where it was in the delivery schedule. Greg had the finance paper work ready so that I did not have to spend too much time sitting around(when I could be out driving the new car!!!) and Scott spent time with me going over the interior of the car and showing me how to do things!! What more could one ask for???The service department is the best. They are always friendly and helpful and I always take my car there for service.I think everyone should go to O'Donnell Honda for all of their cars!!!!

ghcain

23 de mar. de 2012

I have purchased 3 Odysseys from Terry Askin at O'Donnell Honda beginning with the 2000 model. He won me over with his fairness, honesty, and professionalism when Honda Odysseys were on allocation in 2000. I have been making the drive up from Richmond ever since. Terry and the finance staff at O'Donnell Honda are efficient, professional, friendly and polite. Terry always offers a good price, goes over the operation of the vehicle, and follows up to ensure the financial arrangements have gone smoothly. It is always a positive car buying experience.

Richard K. Sparks

19 de mar. de 2012

Great experience. JT was very knowledgeable and very helpful to my wife and me.I feel like we had a good experience at O'Donnell Honda and I would not hesitate to recommend my family and friends to that dealrship.

SallyABrand

15 de mar. de 2012

I can't sing the praises of Mike Garvey and the O'Donnell Sales and Finance team loud enough. I finalized the deal on my 2012 Honda Pilot EXL last night and I could not be happier with my overall experience.Mike Garvey is a true natural and he has clearly found his niche. NO games and ZERO hassles at any point in the process. I have spoken to several auto sales staff and dealt with several dealerships in recent months, and there is no comparison toMike Garvey or O'Donnell - NONE! The financing process was absolutely seamless. Rajeev Malhotra, O'Donnell'sFinance Manager is a true professional, and just a real genuine person. I will refer everyone I know to Mike and O'Donnell Honda. O'Donnell -- there is a reason you are #1 in the State of Maryland!Sally BrandElkridge, Maryland

mpulliam

14 de mar. de 2012

I am very happy with my purchase at Odonnell Honda. I have purchased four cars from odonnell. My first was a new 1998 accord. Terry Askins Sold me my last two purchases. I am very happy with my experience. Terry always makes it easy for me to purchase a car.When I finalize my deal I feel Terry has done all he can to give me the best deal possible. The sevice center is another reason I keep coming back .All four of my cars have been serviced at Odonnell. Their team is very courtous,the center is clean and very profesional. I feel I can trust them with my cars to service them well and they do not overcharge . I am always serviced promtly and do not have a long wait for service. I really like that they wash my cars before I get them back. My sister in law was going to buy a CRV from a nother dealer but was not happy. After talking to me she contacted Terry and is now buying one thru him at Odonnell. Sincerly Michael Pulliam

etroff

6 de mar. de 2012

A no-nonsense dealer - negotiated with me fairly on-line before I ever set foot in the dealership. Ended up with a very fair price with no hassles and no pushy sales people. Great employees. I'd go to them again.

NYGin

5 de mar. de 2012

Mike sold me my last Honda and is never pushy, which is one reason I wanted to work with him again. Everyone in the dealership is friendly and helpful. Even the tedious financial paperwork was made pleasant working with Rajeef. The manager was relaxed simply asking if Mike was taking care of me, again not overbearing or pushy. The only person that I cannot highly recommend is the receptionist. While she was nice there was no sense of welcome and friendliness. Mike also took his time showing me all the new features of my new Honda and answering my questions. From the time I walked in the door till when I drove away in my new Civic a week or so later--I was treated well. I would certainly work with the Team at O'Donnel again. In the past 2 years I've taken my old Civic for service a few times and ALWAYS get prompt, friendly and helpful service. The service team makes it easy to bring the car in anytime and so much better than previous dealerships.Ginny

dphooper

4 de mar. de 2012

This was my 3rd Honda purchased at O'Donnell Honda. There is a Honda dealership closer to my home, but they practice the "additional dealer profit" on any new Honda model and put a "dealer accessory package" on all of their cars, which is another form of additional dealer profit. I am the type of buyer who resents that type of practice...O'Donnell has always been a comfortable dealership to buy from and I, for one, appreciate that. Nothing but good things to say about my salesman, Terry Askin and O'Donnell Honda...kodo's all around.

pmandl

4 de mar. de 2012

JT was patient and flexible, and found solutions to each question we raised. He was a pleasure to deal with at every step. Mr. Malhotra was efficient, humorous, and alert to any of our concerns (which were few). This is our second vehicle from O'Donnell Honda, and our second very positive experience, and so we expect to return there in the future.

Susie Q and B

29 de feb. de 2012

We had an excellent experience from start to finish purchasing our used vehicle from O'Donnell. Our salesman was straightforward and honest. There was a slight dent and some scratches that were remedied perfectly. The finance person beat our interest rate and was friendly and efficient. It was a completely pleasant experience.

ynkeelaw32

27 de feb. de 2012

I bought a 2012 Honda CR-V from Mike Garvey at O'Donnell. Can't say enough about the experience. I did as much of my car shopping as possible by e-mail; unlike his competitors, Mike (1) gave me a great price right off the bat, (2) provided a detailed breakdown of out-the-door cost, (3) honored that quote without any late surprises, (4) didn't force me to pay for add-ons I didn't want, and (5) didn't stalk me with daily e-mails begging me to come to the store. I shopped many DC/MD/VA dealers and dealt with some maddening and dishonest tactics -- I experienced none of these with Mike and O'Donnell, PLUS they gave me an amazing price. I was also very pleased with Renee who handled the financing, title, etc. She got me a better rate than I was offered by my credit union, didn't pressure me to add any warranties or other services, and had most everything ready before I even got to the shop.

timterpec

23 de feb. de 2012

After looking at 3 other manufacturers for a new SUV for my daughter, we visited O'Donnell Honda on 2/15/12. We were greeted by the salesperson(Jerry),who demonstrated very good product knowledge in answering all our questions about the new 2012 CR-V. I told him at this time what features we wanted and in what color. He made "things" happen and had the exact car there for us to see and drive the next day.I felt from the very beginning of the process no pressure, but instead professionalism. Jerry offered us a very fair deal from the very beginning, which I much appreciated. We had one minor item arise on the 16th when we came back in to pick up the new car. Jerry listened to my concern and immeadiately had Brian Schwenk the GM/VP in on the conversation. Within minutes everything was resolved exceeding my expectations. I truly had the feeling that both Jerry and Brian wanted me to leave the dealership in one state only. And that is as a satisfied customer who wants to return. O'Donnell Honda mission accomplished!Thank You,Tim& Kara

stephanie0721

22 de feb. de 2012

I have been dealing with Odonnell honda for a long time and as far as I am concern there is no other dealership to deal with. Freindly, helpful, they know their product. They are honest,reliable,and care about you even after you purchase the vehicle. When you have a G.M. like Brian running Odonnell what more can you need. Everyone I dealt with Musa,Reggie,and Brian were fantastic. It is allways a pleasure to deal with them.

PJBIII

20 de feb. de 2012

My wife and I were looking for a Nissan SUV and have been looking for a little while. It is hard to find a used vehicle that has everything you want, that is in good shape, at a great price. We saw on the website that O'Donnell Honda had a previously owned Pathfinder so we called and talked to David. He was very friendly and we scheduled an appointment that night to see the car. When we got there, the car was out in front and ready to go. We took it for a spin and checked it out. We liked everything about it and didn't have anything bad to say about the car. The price was better than anything we had seen previously! I gave the rating that I did because O'Donnell Honda had put all new tires on the car and it was very clean inside. David and John were very personable and easy going. No pressure sales environment, just good guys to deal with. I will definitely recommend O'Donnell Honda to anybody looking for a used vehicle.

jabrabu

20 de feb. de 2012

I requested an internet price quote for a new CR-V. They responded quickly with a great price quote. Another dealer responded with questions for me, and even after answering their questions they did not send a quote, but invited me for a test drive. I didn't want to play games with pricing, so I just bought the car from O'Donnell at their quoted price.After seeing my new car, my wife wanted one, so we bought a second CR-V from O'Donnell a few days later at the same great price.Both the sales guy and the financial person were friendly and nice to deal with, and I never had to deal with a manager or get any pressure from anyone. I was an easy sale, though. I knew the vehicle, color, and options I wanted, the price quoted was favorable to me, so I just went in and bought it.

aardvark1

19 de feb. de 2012

Price of the new car was very good and there was not a need for much, if any, haggling. The finance portion of the deal was the best experience I've ever had buying a new car. The finance manager was great! He loaded our info into the system, got us a better finance rate than we brought to the deal, did not try to hard sell us extra products and we met w/him for 15 mins and were on our way. Terrific!

bmccain947

19 de feb. de 2012

This was one of the most pleasant experiences I have ever had. The Vice President (Brian) was friendly and took time to make me feel like a VIP. The sales man (Mike) was very knowledgeable and never pushy. He came out to my car to assist me with getting to know the new tecnology in my car. Even the gentleman in the finance department was friendly and willing to explain anything that was different to me. All 3 gentlemen were just that. They made the process of buying a new car informational and fun.

kcrampton

17 de feb. de 2012

O'Donnell eliminated much of the hassle traditionally associated with car sales. We had a great hassle free vehicle purchase experience and at a great price. The internet sales was a great way to start our negotiation and review process of the vehicle we wanted and was a great experience.

swebber666

17 de feb. de 2012

I had used Car Bargains to secure quotes for the vehicle I wanted. Unfortunately, the dealership I initially tried to work with refused to honor their agreement and I needed to find another dealership to use. A friend highly recommended O'Donnell's (as did the Car Bargain's rep) so I gave Jerry a call. He completely understood my situation and over the phone, we ran through the numbers and he assured me he had the car I wanted on the lot...and he was true to his word. Driving the 40 miles from Arlington, VA to Ellicott City was well worth my time - I was in and out of there in 2 hours, after getting a fair price for my trade and the agreed upon price for the new car. No pressure for anything, ever. I highly recommend this dealership to anyone - regardless of where they live.

McMax

17 de feb. de 2012

The reason we gave a great review is because we have purchased at least 4 cars from O'Donnell as a family (not to mention the many vehicles my husband has purchased through his business) and have been given the same friendly, courteous treatment every visit. O'Donnell has always worked with us and given us a great deal. Every sales person we have worked with has been very professional, knowledgeable, yet down to earth, and it feels like they are your friend before you drive away with your new car.When visiting the service area, we have always been given service above and beyond what is expected. We truly wouldn't go anywhere else. On top of the experience at O'Donnell, you know you are always buying a safe and reliable car.

sladow

9 de feb. de 2012

I had a good experience purchasing my 2012 Honda Pilot EX-L with RES. I asked for an online quote and received it within a few hours. The O'Donnell salesman, Mike Garvey, was a good person to work with. He broke the price down in detail so there would be no surprises. He did not try to pressure us to add on a bunch of extra stuff he knew we did not want. He also did not try to raise the price when we finally decided to get the car. He was always upfront with regarding every step of the car buying process. I would not hesitate to drive 40 miles to their dealership to buy another car.

c1234

8 de feb. de 2012

Terrible experiences both times I've shopped here. The first time I went here, my husband and I wanted to purchase a silver Honda Fit. The sales rep kept trying to push a red one on us simply b/c they had an overflow of that color in stock, and didn't want to look it up to see whether they were getting any silver models in even after I asked. We left, went straight to Jim Coleman Honda, and purchased a new silver Honda Fit sport that day.Fast forward a year to hands down the WORST car buying experience I've ever had. I wanted to purchase a brand new Honda CR-V b/c I was 9 months pregnant and wanted a bigger car for my burgeoning family. I emailed various Honda dealers and received the best quote from Jim Coleman. Because O'Donnell was a more convenient location, I decided to give them a second chance. Over the phone, Carol Ann Kudisch agreed to match the price. However, her attitude completely changed when I went in to purchase. After finalizing the paperwork, her total sales price was higher than Jim Coleman's offer which she agreed to over the phone earlier. When I pointed out the discrepancy line by line, Carol Ann became increasingly frustrated, started jabbing at the computer screen, and at one point lowered her head, rubbed her temples with both hands and sighed in exasperation. I even tried to diffuse the situation by saying, "Yeah, it's getting late, I'm kinda tired too." She said, "I'm not tired, I'm frustrated!" She claimed she never agreed to that sale price, and insinuated that Jim Coleman never offered it, even after I showed her the email printout of the offer Jim Coleman emailed me earlier that day. Then she literally pushed her desk phone toward me, threw the receiver in front of me and said "Prove it. Call them right now." I was horrified by her behavior. Finally when she saw I wasn't backing down on the price, she said, "We obviously can't help you here, so maybe you should just go to Jim Coleman." I thought I was in the twilight zone. My husband and I walked out in a daze. Well actually, I waddled b/c remember, I was fully pregnant at the time and was due the following week.We left O'Donnell and drove towards Jim Coleman. I was already calling them from my cell to let the sales rep there know we were on our way to purchase the CR-V, when I realized I left my financial paperwork at O'Donnell. We made a u-turn and when we pulled back up to the dealer, Dale Boswell was standing at the entrance and asked what happened, he thought we were purchasing today, what went wrong, etc etc. I told him, yes, I was intending on purchasing today, but Carol Ann told us to go to Jim Coleman instead. He apologized profusely, told us she shouldn't have let us leave ("let" us? more like "made" us leave) before talking to him, and explained that she had a medical appointment and wasn't feeling well. I told him I was 9 months pregnant and I don't feel well either but I was in no way rude the way she was. I told him I was uncomfortable with her behavior and attitude, and he personally sat down with us and finalized the paperwork, matching Jim Coleman's offer. The rest of the transaction was uneventful.

smmaise

2 de feb. de 2012

Extremly pleased with the car buying experience at O'Donnell. It was very professional, short in duration, no hassle price and very fair price. Overall, it was painless and exceeded my expectation. The best in over 25 years of purchasing cars.

satisht

2 de feb. de 2012

My Sales Agent at O'donnell, Mr. Brandon was friendly, knowledgeble and made me feel comfortable. There was no pressure on me to buy on the first visit itself. The entire transaction was smooth and the price was competetive. I would highly recommend O'Donnell Honda to anyone who is looking for a Honda vehicle. Thanks

wendyj

1 de feb. de 2012

My sales rep was extremely thorough, yet personable. No pressure whatsoever. He made the process easy for me. We worked together for over a month, while I waited for my car to come in. He even gave me a ride to the dealership to pick up my new car--on his own time. I feel he will continue to be there for me if I have questions or problems.

britindianboo

30 de ene. de 2012

I had been told that O'Donnell was a great place to go, even though it was far away from my house. Ken and Rajeev (in financing) were both so helpful and did everything they could to explain whatever I needed and to make sure I was comfortable. I would definitely recommend this dealership.

cfbell4

28 de ene. de 2012

This is the 5th car we have bought from Terry Askin at O'Donnell. He has been no-pressure, very helpful and concerned that we are getting what we need and that we understand all of the features of the chosen car. He works to make a fair deal for everyone and then follows up to make sure there are no issues with the car. The finance people treat us well and complete the paperwork quickly and pleasantly. We have referred several people to O'Donnell and Terry and all have been pleased with their experience. O'Donnell and Terry give car salesmen a GOOD name!

DrDiannie

7 de ene. de 2012

This is the 5th car we've bought from Jerry Sommerville at Odonnell Honda over the past decade...we have a big family!..... he is the best! No pressure and no hassle. We would't go anywhere else.

Jackie1017

5 de ene. de 2012

I had a wonderful experience at O'Donnell Honda and working with Terry Askin. At no point during the transaction did I feel overwhelmed or was I treated anything other than as a valued customer. As a young woman I was nervous that I might have been taken advantage of when purchasing a new car and everyone I spoke with at this dealership especially Terry Askin took those feelings away. I would without a doubt recommend this dealership to anyone I know for purchasing a car and if I have any needs in the future will return as well.

hyatta

25 de dic. de 2011

Terry was a no pressure sales person who made us feel comfortable from the very start. He clearly knows the business, and knows that buying a new car is anxiety producing enough as it is, and is very good at relieving that anxiety. I will recommend again, and come back myself!

herbs

24 de dic. de 2011

We had a wonderful experience at O'Donnell. The process was so easy and painless. Rarely can you say that about buying a new car! Christine was aggressive from the get-go with pricing. There wasn't a lot of haggling back and forth or any high pressure sales. Mike was easy to work with as well. No pressure what so ever!! We have been clients of O'Donnell for the last 16 years and will continue to be for the foreseeable future.

scottishterrier

19 de dic. de 2011

My salesperson, Terry Askin, made the my purchase of a new 2012 Honda Pilot Touring hassle free and very confortable from being to end. He went the extra mile searching at other dealerships for the color that I originally wanted and finding one but when I saw the silver that he had just gotten in, I decided on that one. The price was great and I felt like I was getting a fair deal. He was very professional and I felt very trustworthy. Terry came and picked me and took me to ODonnell on the day that I took delivery. He explained everything about the workings of the Pilot and told me to call him if ever a need. "Going Over and Beyond" that is what I will remember about Terry Askin at ODonnell Honda, Ellicott City, Maryland.

HMWadley1

15 de dic. de 2011

I was able to obtain a New Vehicle for my daughter as a College Graduation Gift. Awsome Personel at the dealership. Best I've experienced.

ssinclai

14 de dic. de 2011

Steve and Jeff are extremely unprofessional and lack customer service skills. I am disappointed with the service and customer service provided by the Ellicott City location. I recently moved to the area and found the location to be quite convenient to my new job. After several visits, I realized that no one was informing me of critical services due at certain mileage. I went in for service on Black Friday and expressed my concern that I had lost confidence and trust in the service department to inform me of everything I needed to have done to make sure I was safe on the road with my car. Melanie Maier had been my service advisor and had not done a thorough job in letting me know about my 60k miles service - at that point, I was already at 68k miles. That day, Steve Larkins took over and I got my oil changed. Knowing my concern about not being told about the 60k mile service, he informed me of all the things I needed to have done. I also found out that all four of my tires needed to be replaced. It's been about two weeks and I started to notice a chalky water stain left on my car when I use the windshield wipers. The chalky stain was on my windshield, roof, back window, trunk, sides of my car and hood of my car. I contacted the dealership and was told to bring it in for inspection. The service advisor Steve Larkins and the assistant manager Jeff Brown inspected my car and told me that it wasn't their windshield wiper fluid that was causing the stains all over my car. They drained out some of the washer fluid into water bottle for inspection. Amazingly, they didn't even replace the fluid they took out. The assistant manager Jeff Brown abruptly walked off. I asked Steve Larkins about the next steps and he again told me it wasn't from the washer fluid. He told me that he was going to give me my keys and I could just leave and not come back there for service. I stood there in complete shock. I contacted the service manager Jerry Furr and told him that I was still at the dealership and he told me he would call me tomorrow. The general manager was not available, but I do plan to follow up with him. I am extremely disappointed with the lack of professionalism and service. No one offered even to say, okay, we'll replace the washer fluid since you suspect it is causing the stains on your car and come back in a week, if the stains are still there, then we can rule out that it's not the washer fluid. But if there is no more stains after we change the washer fluid, then we can say that it probably was the washer fluid. I have never experienced anything like this in my life. If you go to the doctor for a check-up and you happen to be age 50, your doctor would mention that you are due for a prostate exam. He wouldn't write it down on a piece of paper and expect you to read it when you get home. There is a conversation that takes place. If you're a woman at age 40, you might be told about getting a mammogram. This is what I expect when I bring my car into a Honda dealership for service. You read my mileage and tell me what service is needed at that time. I should be kept informed if there are hazards on my car - I have no idea how long I had been driving around on well worn tires. The winter is coming up. Snow and ice. I would never go there again nor recommend them to anyone. Customers may not always be right, but they deserve respect.

ceotek

10 de dic. de 2011

Very positive experience. Terry Askin was great - friendly, accessible, professional, up front - and he has the best cookies! Renee was also wonderful - the whole process was very quick, which I liked. Love the car, too - a Honda Insight EX :)

PFEFFGE

9 de dic. de 2011

J.T. was very friendly and knowledgble. He made buying a car a pleasent situation. The people cleaning the car and getting it ready did a great job. Your entire staff made everything go very smoothly. All of my experiences at O'Donnell Honda have been great. Thats why I bought my Honda there.

eliburke

15 de nov. de 2011

Buying from O'Donnell Honda was a pleasant and painless experience. I contacted their internet sales group by email to request a quote on a specific vehicle. I got a response in less than 30 minutes and it was the best price in the area. Several days later, we changed to another trim, got a new quote, and then "reserved" the car over the phone. The following weekend, I drove up to complete the purchase. Price was important, but equally so was how responsive they were to all of my emails. I plan to return when we buy our next car.

proudnewcivicowner

14 de nov. de 2011

I was completely pleased with my experience at O'Donnell Honda. The staff was professional and courteous. I was actually at ease! I did not feel pressured at all while at the dealership. I was given plenty of help making my decision, but also the space and time I needed to feel comfortable with it. I thought I was getting myself into a long drawn out process where I would have to go back and forth to dealers for weeks looking for the best car and best deal, but I was able to do it in one afternoon with Sayed and I have no regrets (except the stop I made at a competitor down the road).

pj.dougherty

7 de nov. de 2011

My 2012 Civic is the third new Honda I have purchased from O'Donnell in the past six years and each time the process has been efficient, friendly, and professional. I enjoy their business model of offering a fair price and excellent customer service. They always follow up to ensure my satisfaction and have been very responsive on the few occasions I have questions. I recommend O'Donnell to my friends and family, and will visit O'Donnel again the next time I need a new vehicle.

jtcooper

7 de nov. de 2011

Our last two vehicles were purchased through an Auto Buying Service and Carmax, places that we dealt with only the sales person and the price was the lowest and non-negotiable, which meant no hassle for us, shorter visit and less stress. Also, after researching different cars on different web sites, we were pretty decided on the Honda CRV and what a good price would be. The closest dealer to us was O'Donnell Honda in Ellicott City and we just stopped there after shopping on a Sunday to see what they had. That is when we met Sayed Tagoe, our salesman, looked at different models of the CRV and their prices and ended up taking one we really liked for a test drive. We told Sayed of our wish to get the lowest possible price from his manager and we would go home and think about it. This he did and said the price was good for 24 hours and wrote it down on his card as the sale was ending the next day at 9 PM, last day of the month. We went home, found another web site and saw what I thought was a lower price at a dealer further away. The next day we went back to O'Donnell and I showed them what price I had found, which after seeing all their figures, including tax, registration, etc., actually turned out being quite a bit lower than the other internet price. We were not pressured, but treated very professionally and courteously, and left about an hour later with our new car. We love it and would definitely recommend anyone interested in a new Honda to see Sayed Tagoe at O'Donnell Honda on Baltimore National Pike in Ellicott City!

tjrossbach

6 de nov. de 2011

This is the thrd Accord I have bought from O'donnell Honda from their internet sales department. I keep coming back because of the no hassle, no pressure way to buy a car and the fair price they offer. They deliver what they promise and in the time frame promised. The follow up service from their service department is awesome to deal with. This is another factor that keeps bringing us back to an Ellicott city dealer when I live in Baltimore City.

Jtberg2002

5 de nov. de 2011

Seth was fantastic. I went in expecting to buy another Honda civic. I hated it. Seth listened to me and had me try the crv, which I never would have tried on my own. I loved the car. He was never pushy and let me test drive it as often as I wanted to. We got really close to the price we wanted and negotiating was easy. It is the first car I bought on my own. It was easy. I highly recommend odonell.

pitch.black

5 de nov. de 2011

I feel simple promises were not followed through; at best, deceptive practices were used; overall it was not a good experience with O'Donnell Honda's new car sales team.

LoveourPilot

5 de nov. de 2011

Our experience at O'Donnell Honda was absolutely amazing! We had spent an entire day car shopping, and O'Donnell was our last stop. Saying we saved the best for last in regards to O'Donnell would be an understatement. As soon as we arrived we were promptly greeted by the staff and our salesperson JT Fields. JT immediately took us to his office to gather information on the type of car we wanted. He showed us the fleet on the lot, answered all of our questions with thorough knowledge, and was very patient. JT definitely made us feel that our business was wanted and appreciated. We received an incredible offer, and after a few hours my wife and I left with our brand new 2012 Honda Pilot. During our stay at O'Donnell, we were blown away by the customer service provided by all. Everyone took so much time to explain anything and everything to us regarding our car, financing, etc. We live closer to two other Honda dealerships, but O'Donnell is THE ONE we will be going to for annual service and future cars. They were AWESOME in every sense of the word. Thank you so much for making our car buying experience such a positive and memorable time.

Joyfulgirl210

4 de nov. de 2011

The salesperson wasn't pushy. They worked hard to get a good financing deal and made sure I was comfortable with the price and payments. I will definitely go back.

chaftern

3 de nov. de 2011

It's a range because we ended up working with several people. Sam, who sold me the car, was friendly and salesmanly, and offered to get a minor problem taken care of when we came back. We have yet to take him up on that. Renee was also helpful and friendly once we met with her, but we had to wait a while to see her, and we weren't sure why we were waiting. Kelly was in charge of getting our DC tags, and I'm sure she has a lot to do, but there were a few weeks where I wasn't sure what I needed to do to get that taken care of, and I was never able to reach her when I called, and she never called me back to answer my questions. As a result, it wasn't until I received some forms in the mail that I understood what was going on, and stopped worrying.

jmalu84

30 de oct. de 2011

These guys are fantastic, the manager is willing to work with you and give you an honest deal. Ken is a complete professional and he doesn't BS you with anything. They treat you with respect and don't attempt to question your intelligence like Jim Coleman Honda. This is a very honest dealership, we were told by Coleman Honda that mud guards were not included with the 2012 Pilot, and O'Donnell told us they were standard. Things like this made me purchase the 2012 Pilot EX-L with Navi from O'Donnell. They are a pleasure to do business with. We got a great deal and I firmly believe if you want to purchase a Honda, go to O'Donnell!

dcooke1020

26 de oct. de 2011

Great customer service. I had a wonderful experience with both Mr. Glicksman as well as Renee in finance. I am truly excited about this purchase and the chance O'Donnell Honda gave to me and my family.

scottjones

7 de oct. de 2011

I wanted to buy a Civic SI but I had not decided whether or not I wanted a four door or a two door. I called ahead of time and let Mike Garvey know what I was interested in and how much money I was going to put down. When I arrived at the dealer ship there was both models parked out front waiting for me. Mike Garvey met me outside and said "Just let me know which one you would like and the four door is two hundred dollars more than the two door." then walked back inside. I decided to purchase the two door. When I went back inside to meet Mike all of my paper work was already filled out and ready to go. I was at the dealership for less than an hour. In addition to the exceptional service that I received they provided the best price by five thousand dollars compared to all the other local dealerships. I could not have been any more satisfied with the service I received and will not shop anywhere else for my next new Honda Purchase. I live less than two miles away from Brown's Honda of Glen Burnie and approximately 22 miles away from O'Donnell Honda and chose to purchase my Honda from O'Donnell Honda rather than Brown's Honda, because of their renowned reputation. They definitely lived up to it. Since I have purchased my new vehicle I have referred two of my friends and one of my family members to O'Donnell and they also had nothing but great things to say about the service and the price they received with the purchase of their new Honda. Thank you and I look forward to purchasing all of my family's cars from you in the future.

billdean

4 de oct. de 2011

I brought my '07 Accord in for service and visited the showroom while waiting for the service to be performed. While there I met Terry Askin and told him that I was wondering if I could upgrade to an '11 Accord for about the same payment I was making on the '07 model. We looked at what was available on the lot, his sales manager looked at my '07 to assess trade value, Terry crunched some numbers and I pretty much left with an offer on an '11 Accord that was within $20 of my current monthly payment. I returned the next evening, signed the papers and drove home in my new Honda Accord EX-L. I love dealing with the people at O'Donnell Honda and I have been buying cars from them since 1995.

adedayo

1 de oct. de 2011

just to say thank you so much for the car,Hope to get a newer model of honda as time goes on and very good team work, kenny.

ghimire

30 de sep. de 2011

we were extremely pleased to say that the over all experience with O'Donnell Honda Dealer, Ellicott city. Brandon did a good job of getting us a great deal on a new accord 2012.

HappyCivicOwner

27 de sep. de 2011

This was the best car buying experience I've ever had! This is the ONE dealership in the area where they will not push you to buy a whole bunch of dealer-installed crap that you really don't want. The whole process of buying the car took less than two hours, including a test-drive. My salesman was Ken Corker. This guy is a straight-shooter and is a genuinely nice person. There was absolutely no B.S. of any kind. He wasn't pushy at all, and he answered all of my questions accurately. If you go to O'Donnell, I highly recommend that you ask for Ken Corker specifically -- he was truly easy to work with. The finance guy, Rajeev, was also very pleasant to deal with. He wasn't pushy like those guys tend to be, and he took care of all of the details efficiently and without any unnecessary hassles. The people at O'Donnell seem honest, friendly, and genuinely nice. The was my first experience there, but now I will never buy a Honda anywhere else.

jaustraw

25 de sep. de 2011

Overall a good experience buying a new car. I am not one to tolerate aggressive or sneaky sales tactics and I didn't feel as though this was the case dealing with O'Donnell Honda.

tdtless

21 de sep. de 2011

This is the third car I have bought from this dealership. I choose to shop here because the sales people I have dealt with are polite, friendly and informative. They create a relaxed environment in which to make your car buying decisions. They do help you work within your financial resources.

mey1

19 de sep. de 2011

This is the best buying experience my wife and I have ever had. Seth was friendly and attentive, no hassle or calls from the dealership trying to get me to buy something I did not want. It was a very pleasing experience and I would highly recommend Seth and O'Donnell in the future.

mb11

19 de sep. de 2011

I really enjoyed my experience at O'Donnell Honda. Everyone was very helpful and efficient during the whole purchasing process. Depending on where you go, purchasing and trading-in a car can be a bit of a hassle. However, that was not the case here. I felt like I was well taken care of, and valued as a customer.

lmcooper

17 de sep. de 2011

Dear O'Donell Honda Staff,I always received good services!!! at O'Donnell Honda. Last year (2010) I brought a Honda CRV. In July of 2011 I decided to trade in my Honda CRV becauses of the economy and gas prices. It was a very hard decision for me to make because I loved my Honda CRV. Before I traded in my Honda CRV I thought I was going to buy a Honda Acord, but I decided to buy the Honda FIT because it looked to me like a compact Honda CRV. I am really glad that I brought the Honda FIT because it may be smaller, but it reminds me of my Honda CRV.Have A Blessed Day!!Lark Cooper (:-SMILE

jjbooher

16 de sep. de 2011

This is the second new Honda I have purchased from ODonnell Honda. I immediately received the information that I requested via e-mail from Christine DiNatale. I also received several, "we need to talk" "telephone information request" emails from other dealers without the pricing that I requested. I was ready to buy and ODonnell Honda was the only dealer that responded with an official quote. A few minutes later I received an email from Robert Cohen in sales who offered me an even better price. Robert was very courteous and helpful every step of the way. He even gave me a fair price for my 2003 civic which had almost 200k miles on it. I was out the door and on the road with my new Honda Element in no time at all. Thanks Robert! I would recommend ODonnell to anyone looking to purchase a new Honda or looking to service their Honda. I have been using the ODonnell Service department since the 80s. I tried a few others that were closer to home and was always disappointed. ODonnell is the best.

jbrenn21

13 de sep. de 2011

I went to this dealership because I had heard that they were nice to deal with. I can honestly say that everyone I dealt with was friendly and helpful; they were not pushy at all. It was a very pleasant experience!

dbichette

10 de sep. de 2011

We have now bought two cars from ODonnell, both Fits, both from Terry Askin. Put simply, Terry is genuine, straight-forward, friendly, and you can be certain that if he gives you a price, he's giving you the best price he can. We bought a second car from Terry because of how he treated us the first time.

tprehn

9 de sep. de 2011

My husband and I could not be happier with the purchase of our new Honda CRV. My daughter (who has always owned a Honda) had so many great things to say about O'Donnell Honda that we drove a little further to purchase from O'Donnell Honda rather than a closer Honda dealership. We were not disappointed. In spite of Hurricane Irene, Jerry Sommerville made our purchasing experience great. He is professional, but not "stuffy" or pushy. We were very comfortable with Jerry. Jerry went out of his way to find the CRV that I wanted and we appreciate that. With all that said, thank you O'Donnell Honda and a special thank you to Jerry Sommerville!

bstepnitz

8 de sep. de 2011

The buying experience was extremely no hassle. Brandon was very friendly and professional to work with. It took a little while for them to get the car ready for me to drive away. But overall it was still a fine experience.

wmurr

11 de ago. de 2011

This is the third new Honda I have purchased from Odonnell Honda. All three were purchased online. I have always received the information that I have requested via e-mail from Christine DiNatale in the first reply without the hassle and gimmicks other dealers use with online sales. I received several, "we need to talk" "telephone information request" emails from other dealers without the pricing and inventory questions answered. When I purchase a vehicle, I want the facts - how much is it going to cost, finance rate, and not all the free oil change information, free shuttle service, etc. information. Odonnell Honda was the only dealer to provide the information I requested in the first reply. I had a problem with the delivery of the second car that I purchased at Odonnell and they went out of their way to make it right. Kenny Kang (sales) took all of my information pre-delivery and had financing set up prior to my arrival at the dealer. Christine did the same on the two prior purchases. I have spent less than three hours at the dealership purchasing three cars. I would recommend them to anyone looking to purchase a new Honda.

amk785

9 de ago. de 2011

I had a wonderful experience buying a Honda Civic from O'Donnell Honda. Seth Glicksman gave me fantastic service, was very helpful, and answered any questions I had. He made the whole buying process very comfortable and easy. My fiance was so impressed that he said he will be buying his next car there. A friend recommended going to O'Donnell Honda and now I will definitely be recommending it to others. Thank you!

krismacc

6 de ago. de 2011

I think we set the record for fastest car purchase ever. We were in and out in 90 minutes. It was actually a pleasurable experience! Terry was fantastic and thorough in going through everything with us, even explaining how all the parts of the dashboard worked. Thank you!!

sandyshonda

30 de jul. de 2011

My wife seen an tv ad the other day and was impressed enough to want to visit O'donnell Honda, i requested a internet price request to which i received a super quick response -> not really a price but helpful information. My wife and i shopped at a number of different Honda dealerships in the area and finished with O'donnell Honda, they were the ONLY dealership that i visited that had exactly the car i wanted. Mr. Wilkie came out and introduced himself, asked if we could help, i told him very simply, can we see this car and give me and my wife some time to talk alone, he got the keys and gave us time. Mr. Wilkie said "what's it going take to make a deal today, I gave him my price and within 10 minutes we was back to me with THAT price... car sold! I was very pleased with the whole deal, if i had any issues at all it would be that it took to long getting to the finance office, but being fair to O'donnell Honda they were very busy. Would I buy again from O'donnell Honda -> YES IN DEED!! Great buying experience and great people to do business with.

carolpa

29 de jul. de 2011

John Melvin was the associated that help with my purchase. He was very plesant and helpful. He was able to answer all questions to my satisfaction. I would recommend him as the go to person when coming to O'Donnell Honda.

tmao

22 de jul. de 2011

My passage window weather-strip is split and window was stuck down. I brought in on 07/06/11 to fix it and they placed a special order and wrote a note on invoice said the part will be arrived on 07/08/11. After a week passed-by, I didnt get any phone call. I then called them and the service guy told me the part is shipping from CA and will take more than a week. I called three days after that and got the same answer again. I finally talked to parts department and found out this part has a back order. The parts department guy immediately transferred the parts from other source and arrived in 2 days. I then dropped my car at 8:00 AM and service lady asked me what time to pick it up. I told her at 5:00PM to pick it up. Guess what, at 5:15PM when I walked in, the car had not in the service yet. I have to waste another one and half hours to have it fixed. During waiting time, I want to complain to the manager regarding whole service processing but of course that manager has left of the day, no one has higher position than service lady.For past two weeks, weather was extremely hot and cant roll up the window because of this kind of unprofessional service. I really had an enough on this dealer.Note: The manager tried to reach me several times after posted this message. He did apologize for the sevice I got. He also mentioned that they are taking the customer service very serious. He offered $100 gift card and asked me to try again (want to win me back). I modified my rate based on his sincere attitude for fixing the problem.

JLavelle

5 de jul. de 2011

In 91, I bought a brand new Dodge Colt, in 2001 I bought a used Hyundai Accent, buying this Honda Fit has been my best car buying experience so far. I must admit that I was very nervous but Mr. Garvey was very professional and listened to me rather than talking down to me and telling me what I needed in a car. Throughout the process I felt that I was working with individuals who loved their job and were committed to working with me rather than pushing me to increase the profit margin down the line. (This was a new experience for me!!!!) Mr. Garvey took time to explain the features like "power locks and windows which I have never had before. The test drive with the Honda Fit was a impressive experience. If you test drive this car, you will buy it because it is so well designed. I have never driven a car before with such easy visibility for the driver.

hondadriverbalto

2 de jul. de 2011

We got a quote over the internet for a new Accord. The price was great, we were contacted immediately by email and phone by three different people. They had what we wanted, we bought the car the next day. Very friendly salesperson, easy to relate to, made the transaction very easy and pleasant. This is not a conveniently located dealership for many in the greater Baltimore area. But having dealt w/ three other Honda dealerships in Baltimore in the past and for this new car (we drive Hondas since 1988), O'Donnell Honda is definitely the best and worth driving a few more miles.

dbauhaus

1 de jul. de 2011

Our salesman, Brandon Smith, was very easy to deal with. We searched for a car from several nearby dealers and he seemed to be the most honest among them. He showed us all the figures from the start, something the other dealers were reluctant to do. They either started with a payment figure, not explaning how they got there, or were vague about the trade in value of our old car. Also, the finance man, (Raveed,(sp?) was a pleasure to deal with. Will certainly look forward to our next purchase at O'Donnell Honda.

twkim0421

28 de jun. de 2011

Thank you for good offer!Frankly, even though I have a position in my homeland, KOREA, most dealers are not willing to make a contract with a loan. But, HONDA did it.I appreciate your offer.

artsci

22 de jun. de 2011

Over the past 3-5 years I have purchased or leased 5 Hondas from O'Donnell Honda. My experiences have been extraordinary in every way. Prices have been outstanding, the deals are closed quickly and efficiently, very detail is attended to with care, and I have been treated courteously.This stands in stark relief to my experiences with Heritage Honda, the dealer I worked with before switching to O'Donnell. In fact, I made the change because O'Donnell offered much more favorable prices and provided much better service. It's a joy to deal with O'Donnell.

PegNemoff

17 de jun. de 2011

On June 8, 2011, I called a number of dealerships looking to test drive a base model manual transmission Honda Fit. Due to recent diasters in Japan, finding one of these cars was problematic. However, Brown's Honda in Glen Burnie, Maryland told me they had one and to come by for a test drive. I took off work and met the salesman. I got in the car and noted how nice it was for a base model. The car was not a base model, but the $1600.00 pricier Sport version of the Fit. I had a VERY BAD experince at Brown's Honda. The salesman lied to me to get me to come down for a test drive, and then lied some more to me about how he knew there was a base model fit "out there" and that he would find it for me. I left feeling uneasy. Later on in the week, I called the dealership to complian about how I was treated. They stood by their salesman and acted surprised that anyone could find fault in this man. On June 9th, I made some more calls looking for the car I wanted and I spoke with Terry Askin at O'Donnell Honda. He seemed pretty straight forward, and most importantly, believeable. He had a base model Manual transmission Honda Fit. I took off work on June 10, went to O'Donnell, test drove and bought the Fit. There was no haggling, no stories, no lies. I would buy from Mr. Askin again, and I would tell others to frequent this dealership as well. The difference between dealing with the two dealerships was remarkable.

etao17

12 de jun. de 2011

This is my 2nd Honda car from the dealer. This time, it took me about an hour from test drive to an agreement on the price. The staff very nice, especially the manager. I felt that I can trust them. I did not feel any hassles traditionally associated car dealers.Thanks,all O'Donnell Honda! I am almost certain that my next Honda will come from O'Donnell Honda.

jmelody

9 de jun. de 2011

It was an extreme pleasure to work with Mike Garvey in buying our new Pilot. His no haggle price easily beat other dealerships prices, so there was indeed no haggling needed. He exceeded all of my expectations and I would highly recommend using him for your next vehicle purchase.

JochenCammin

8 de jun. de 2011

On our first visit we only test drove a few cars (Honda Civic and Insight). The salesperson was very friendly and knowledgeable but didn't put any pressure on us. We had more appointments that day with other dealers and said we would consider a Honda but not buy today. The salesperson did not try to keep us. We came back two days later for another test drive and decided to buy a 2012 Civic. The whole buying process was professional and smooth and the salesperson even offered to take the registration of our trade-in to the MVA. Overall we were very pleased.

emfrank123

7 de jun. de 2011

We called around to Honda dealers in the area to test drive a Honda Odyssey Touring to see if my wife would like the car. Jerry in sales arranged for us to have one available, even though they were in short supply seemingly everywhere. We went in on a Wednesday evening and drove the car. We felt NO pressure to buy the car at all. Jerry simply allowed us to ask him questions and he told us about the vehicle. I was actually the one who initiated the possibility of buying one in the color my wife wanted. The one we drove was white and my wife didn't want that color. Jerry said for a trivial $100 deposit he would call around to see if he could find one in the area. On Thursday afternoon he called and said he had located one several hundred miles away. We said we'd be interested in the car and we came to agreement quickly on a price with the options we wanted added. On Saturday morning we went in and purchased the car and they offered us a very fair trade in value for our Toyota 4runner. The financing offered was outstanding and we are extremely happy with the whole experience. We will definitely be doing more business at O'Donnell Honda!

benb2011

6 de jun. de 2011

The sales staff at O'Donnell Honda is helpful and courteous. A sales rep was quick to approach me in the car lot and asked me how he could assist me without being overly aggressive. I was happy with the service I was provided from there forward. I was able to get a decent amount off of the sticker price for a Honda. To make the deal better than another dealership, they are willing provided future services for discount which I am happy with, as well. Overall, good experience and better than another Honda dealership that was not as accommodating O'Donnell.

dmcquay

17 de may. de 2011

It was time to replace our 1999 Honda Odyssey (210,000 miles). After years driving the Odyssey - for many miles in numerous carpools and regularly servicing the car at O'Donnell - we were absolutely certain that another Odyssey was for us. We weren't quite sure whether we wanted a used or new car. After speaking with the gentleman in used cars and Cheri we decided on a new car. Both were very helpful in weighing the pros and cons of used and new cars for our situation. They genuinally seemed to want us to get what was best for us!Once we decided on a new car, Cheri was extremely helpful, thorough and efficient as hse guided us through the process. After the sale, she took the time to track down and send me a personal item I had left in the car. i also apprecited her follow-up phone call to see if we had any questions or conerns. Great service!

coolcat83

16 de may. de 2011

Overall I had a great experience purchasing my new Honda Civic at O'Donnell Honda. My sales representative was very helpful and he did everything he could to make the car purchasing process a positive experience. They were more than open to negotiations and they were very helpful in setting up my loan program. I felt like a valued customer.

richbr

7 de may. de 2011

Overall, I was very happy with the experience of buying a new car on 4/30/11. The salesman was interested in explaining all the important details, and was patient with the various questions I asked. They gave me a reasonable price on the new car, and they were accomodating to my needs. We bought a new car from O'Donnell 8 years ago, and have used them for servicing our Honda vehicles. They have always been very fair, and oriented towards good customer service. Thank You.

KateSmilez

2 de may. de 2011

Sean was helpful, courteous, and well-versed in the various car models. He allowed me to test drive several car types. Rajeev was able to get my interest rate decreased from 11.9% to 7.9% by speaking to the bank and I am so grateful for his hard work and assistance! I will definitely be recommending O'Donnell Honda to friends!

MamaTerp

27 de abr. de 2011

I had a wonderful experience at O-Donnell Honda. I never felt pressured or rushed, but always felt that I could ask anything or pop in any time during the process of buying my new car. They had everything ready ahead of time when they knew I was coming (to sign papers; to have remote start installed)and never seemed bothered when I arrived unannounced (to ask questions or look at the car again). Robert even had a rental car ready for me when he foufn out that the remote start install would take a few hours. Everyonein the dealership was friendly, even though they weren't working directly with me on my purchase. This is the second time I have purchased with O'Donnell Honda, and while I did test drive a few other makes of cars, Honda service and vehicles were by far the best. I won't even bother with other dealerships when I am ready for my next car...which considering it's a HOnda, may be a while! Thanks for everything!

quine

20 de abr. de 2011

My experience with O'Donnell has been excellent. Our family has been driving Hondas for over 20 years, and this is the first car I have bought for myself. My mom's old car lasted 17 years, and due to the great service I was provided I was very inclined to buy from O'Donnell for myself. I thought the whole process once I decided on the car I wanted was very fast and easy, and overall was a great first experience.

1314hickory

18 de abr. de 2011

Terry Askin was very helpful with the purchase of our new CR-V. He was very thorough in showing us all the options of our car. The whole process from the time I saw the car on their web site until we drove off the lot with it was a very smooth and quick process. I would definitely recommend O'Donnell Honda to anyone who is in the market for a new car.

debbie719

13 de abr. de 2011

My experience with the sales and service department has been outstanding. Everyone there works with your schedule to make things work to fit your need. When I bought my Odyssey, Jerry went out of his way to work with me to make it happen. He answered all my questions no matter how many times I called.

joyfelix

10 de abr. de 2011

the sales man JT is very articulate, precise and easy to deal with in terms of numbers, he specifically knows what he is selling as well as the product knowledge, no hassle, no pressures, which i thought it would be long day for me to deal with dealership, overall, the presentation of price, the car was in deed a good deal, and we thought that finance officer gave me a chance to decide without pressure, i recommend this dealership with A 4 STARS!!!! there is a great impression this dealesrship will stay in the business for long because of the good rapport between customer and sales staff.........thanks for the help guys especially my salesman JT.....l.

Grandpa Richard

8 de abr. de 2011

Buying a car from O'Donnell was a pleasant experience. I think that I always got correct and quick answers to my questions and concerns. Merle and Musa were great. I spent a lot of time looking around at other cars and dealers, both in person and online, and feel they were by far the best. In addition their price was the lowest I found.

newcarmcks

7 de abr. de 2011

My husband contacted Jerry to compare prices with other Honda dealerships. He was reponsive, friendly and extremely willing to work with us. He offered to beat other dealership's prices and was true to his word. His partner JT actually worked with us on the night of the sale and honored the agreement that my husband and Jerry had come to on price without any questions. We completed the sale in an efficient manner. JT, Jerry and the finance/loan person were great, answering all questions we had. They really made the experience a great one.

msittig

7 de abr. de 2011

I could not have asked for a smoother experience in purchasing a new car. Our sales person was knowledgeable, friendly and made purchasing our vehicle easy. The overall process was efficiently managed and we were not kept waiting for extended periods of time. 15 years ago I bought a car at the same dealer and had an easy experience. This is part of the reason we went back and not to another Honda dealership in the area. I am pleased to say that my experience this time was just as good.

kaisertaj

6 de abr. de 2011

It was direct, no beating around the bush, say one and deliver another (a car buying experience I have had before), hassle free, simple, straightforward, a sales associate who is inclined to work around you and leave it convincing and pleasant - an experience I cherished. U rock JT Fields.....

melhull

5 de abr. de 2011

My car buying experience at O'Donnell Honda was the best I have ever had. I have purchased over 10 cars in the past and this was easily the best I have been treated and dealt with from the beginning to the end.From prompt curtious replies to my emails and phone calls to the upfront no hassle pricing I recieved allowed me and my family to decide quickly on our new car.The financing was done quickly and without hassle.Cheri Glossinger the internet sales representative, was a breath of fresh air and extremely helpful.I would recommend O'Donnell Honda to anyone looking to be a new car without hesitation.

gingerdogz

4 de abr. de 2011

I just bought my brand new 2011 Honda Pilot using internet pricing at O'Donnell Honda in Ellicott City. They had the model and color that I wanted in stock. This was my least stressful new car purchase ever! The pricing beat Costco's auto buying program's cost.

Madalenep

3 de abr. de 2011

We love O'Donnell Honda--we've bought several cars there in the last 10 years, and We have found the entire experience to be very straightforward and fair. This time Brandon Smith was the employee who helped put us in a New CRV, and he was very patient and helpful, working with us to help us decide on a model, arrive at agreed-upon price for trade-in and finally making the last step toward the purchase of a new car that we just love. As we have in the past, we are thoroughly satisfied with the experience at O'Donnell, and wouldn't go anywhere else to buy a new car.

spierce07

2 de abr. de 2011

Our buying experience at odonnell honda was AWESOME! At no time were we uncomfortable or pressured about the buying process. Kenny was very easy to work with and was able to address all of our questions and concerns. Even other sales persons at the dealership were friendly to us and even helped to entertain our daugher while we finalized the purchase. We were given a great price for our trade in and felt that the price of the veichle we bought was great. We are now proud owners of a Honda Pilot and will definitly return for our next purchase.

dpwilt

2 de abr. de 2011

I've purchased two vehicles now from O'Donnell, and serviced all of my cars there. The sales team was extremely easy to work with - no hassles, no game-playing, excellent price, complete transparency in terms of itemizing the costs and explaining the deal. By far the two best car buying experiences I've ever had. I've also had service done at O'Donnell on my other cars, and I would say again that my experience and the work were both excellent. O'Donnell's management, sales force, and service clearly "has it right" in terms of how to run a car dealership!

senicalm

27 de mar. de 2011

I have a wonderful experience with this Honda dealership. The sale price that was given to me over the phone as "out the door price" is exactly what I got when I came to the store with no salesperson hassle and sale tactics. The price is very reasonable. Very professional and helpful people. I never experience the salesman pressure to buy the car I want from this dealership compare to the previous experience I encounter with other dealer. I highly recommend this dealership to friends and families.

david cardenas

25 de mar. de 2011

Ken Corker was very customer friendly, professional, and extremely knowledgeable regarding my purchase of my Honda Civic. He was readily available and accessible during the buying process. I would not hesitate in recommending O'Donnell Honda to friends and family whom might be in the market for a new or used vehicle purchase. The contractual phase of the purchase was expertly handled by your Business Manager to complete the transaction. I am enjoying my Honda very much and is fun to drive.Best regards,Raymon Cardenas

djenkins13

24 de mar. de 2011

Everyone at O'Donell Honda was curteous and respectful and dealed directly and fairly with me throughout the process of purchasing my new CR-V. JT Fields was a wonderful agent who answered all of my questions and helped me make the best decision given my needs and my finances. I got a great price on my trade-in (Ford Escape), and when it came time to complete the transaction the dealer was very accomodating, as I was unable, at the time, to find my title (I was able to come back the next day with the title). I would and have been recommending O'Donnell Honda to my friends and family, and encourage any readers of this review to consult JT Fields specifically. You will get a great price, and no hassle. -- DJ

carymcs

20 de mar. de 2011

Each employee let me know that it was important to him that I find the right car for me, at a fair price, as expediently as possible. My car had been lost in an accident and I had to get another quickly. They listened to me. They gave me sound advice, were patient with my questions; I had a positive experience. I got my last car there, so I knew the service folks would guide me. There were several cars from among which to choose, so I could pick some style preferences. It was almost like shopping for a new car, but less expensive! I would encourage anyone who is car shopping to go there first, then last.

rickbuske

16 de mar. de 2011

I highly recommend O'Donnell Honda for the service they provided when I bought my 2011 Honda Civic Hybrid from them last week. I felt no pressure to buy; my questions were answered in a sincere, honest manner; and I received an online qoute from them in record time. When I asked to take a car for a test drive, they provided me with the keys and explained the route they recommended which offered a variety of driving scenarios. Once I had decided to purchase a car, they stepped me through the purchasing process in a very organized, low-pressure manner. I feel that I got an excellent deal on my new car and a fair price on my trade-in.

JFG321

16 de mar. de 2011

My experience with this dealership was very positive. They didn't play games with pricing by adding a thousand dollar pin stripe (can't believe dealers still do those things but I had a recent experience like that at another dealership), and negotiations were simple. My salesman was moderately knowledgeable about the product, but given all the information on-line about automobiles these days I had already done my homework. They were able to quickly locate the exact car I wanted and had the dealer options I requested in stock for quick installation.

JaniceM

14 de mar. de 2011

It was delightful to work with O'Donnell Honda in purchasing my fourth Honda Civic EX and trading in my third Honda. Obviously, Honda has been a wonderful and reliable car for us over the years. As you know, it's a stable product that literally "sells itself." That said, our salesperson Terry Askin was very straightforward and sincere. He was friendly, professional and informative. No question, we will recommend him and seek him out again when we are in the market for a new car.We have been USAA members for 45 years and utilized their buying service. O'Donnell Honda met their price, which we felt was extremely fair. We want to mention that the financial manager we worked with was a delightful, gentle and wise man.Also, we would like you to know that we found the O'Donnell Honda showroom itself to be a bright, clean and attractive environnment.

pldvorak

14 de mar. de 2011

Internet quote for a Honda Civic EX-L was so good I scheduled a test drive for Saturday at 3:00. Went for a test drive and completed the purchase within 2 hours. Hassel free, no surprises, great interest rate, I couldn't ask for more. This is my 2nd car from O'Donnell and I had all my service for the first car through their shop. I've never felt they were pushing services or extras. Now we'll take both cars to O'Donnell for service.

arunellian

11 de mar. de 2011

I have a great deal from this dealership. They are very honest with what they do. Very friendly and never push me to buy any additional coverage. The paperwork was not taking too long. It was done faster and that's important to me.I would highly recommend this people to all.

naborowski

11 de mar. de 2011

Could not have been a more pleasant experience for a firs time car buyer!!! Both Christine and Merle were extremely helpful. They didn't keep me in the dealership for too long and always made themselves available to answer my questions. I'm very happy with my new CRV and will recommend the O'Donnell dealership!!!

ckurada

10 de mar. de 2011

Just bought a 2011 Honda CRV in December 2010. I searched about 8 dealerships around the area and got the best price here. The best part is they don't try to cheat you by including accessories that you don't need. Other dealerships tried to cheat me by saying I couldn't get it for that price and even tried to include some accessories that I don't need. Seriously, who needs a stripe for 100 bucks? The manager is a tough guy but that's OK. The sales person J.T was sweet. I even got a good price for my trade-in. If you are worried that you'd be overpaying, this is the best one around. Overall, this is an honest dealership and I have had good experience with them.

jlcrossney

10 de mar. de 2011

We have been customers of your dealership for years, having purchased about eight cars over the years. We really do appreciate the cusotmer service and helpfulenss of the employees and expect to continue purchasing cars in the future. One of my sons has gotten marriedand moved to New Jersey. He still buys cars from O'Donnell.

lindenme

14 de dic. de 2010

I have purchased three cars from O'Donnell Honda. I love the service department and feel that the sales staff is very fair. I probably should have held out for a little more on my trade-in, but I still feel good about the experience. I will go back to O'Donnell Honda again.

memery978

7 de dic. de 2010

My experience at O'Donnell Honda was pleasant and hassle free. Every aspect of my purchase went smoothly. The only glitch I had was that the salesman was not aware that the Element was not eligible for the .9 factory financing deal. Other than that, it was all good!

tonerr

2 de dic. de 2010

There are at least four Honda dealerships closer to where I live, but I continually receive outstanding service at this dealership. This is the second vehicle I have purchased from O'Donnell, and I continually send family and friends their way because their great customer appreciation skills! They are low pressure; honest; always make time to answer all questions; and give exceptional deals! I have also been extremely pleased with their service and parts sections, they treat their customers fairly, recommending appropriate service, never pushing unneeded items; complete jobs in a timely manner and are very courteous! I recommend anyone shopping for a Honda in the DC/Baltimore area go to O'Donnell!

molsondakota

23 de nov. de 2010

I was very impressed by how helpful the staff was. I mostly dealt with Terry Askin, and he spent so much time going over all the features of the car with me. I highly recommend this dealer.I also like the fact that there was a tremendous selection of cars to choose from.

llr38yrs2

22 de nov. de 2010

I would like to thank everyone at O'Donnell Honda for my car buying experience.I love my Honda Civic LX. The sales people that waited on me were very helpful, polite, friendly, and professional. I would definately recommend O'Donnell Honda to my family, friends and loved ones. It's an awesome car, it rides very nice, it was giving to me in mint condition. I love my new car. Thank You So Very Much, LINDA RICKARD

jvariyam

18 de nov. de 2010

We bought a 2011 Honda Odyssey minivan from O'Donnel Honda in Nov 2010. The experience was great and we would recommend them highly to anyone in the market for a Honda vehicle in the Baltimore-Washington area. We contacted several dealers over the internet and picked O'Donnel based on the initial quote. Our salesman, Seth Glickman was pleasent, efficient, and straightforward without putting on any sales pressure or gimmicks. He arranged for the model of our choice and explained all the options on the pickup day without rushing. Overall, based on our experince (we test drove with another dealer as well, we would rate Seth and the dealership as excellent.

lovemycrv

16 de nov. de 2010

I used to dread buying a new car--until I went to O'Donnell Honda and met Jerry. He made the entire process so easy. I used the CarBargains shopping service, and O'Donnell Honda offered the best price by far. When I showed up at the dealership, Jerry handed me the keys to the CR-V I wanted to purchase and told me to take it for a test drive, which I did. When I came back, all that was left to do was fill out the paperwork. I paid cash for the vehicle, so I can't comment on their financing dept. I was in and out of the dealership in less than two hours. I also traded in my Forester and O'Donnell matched the trade-in appraisal that CarMax gave me. All in all, I'm a very happy camper. When it is time for me to buy my next Honda, I will definitely go back to see O'Donnell Honda and Jerry.

maximize80

15 de nov. de 2010

This has been the easiest and friendliest dealership that I have ever been to. Throughout the entire process, there was a no hassles or gimmicks and they were honest, upfront and courteous. I will recommend this dealership to family and friends that is interested in a Honda.

jss331

13 de nov. de 2010

I had contacted a couple of other dealers for Internet pricing and was annoyed by the back and forth process. I just wanted someone to give me their best price up front and not have to deal with the back and forth. Once I got in touch with Mike Garvey, my whole view of the car buying experience changed! He was gave me the best price and told me all of the other costs involved (taxes, tags, title, etc.) and never tried to mislead me. And, the price I received was $4,000 less than the other Honda dealers I had talked to. It took only a couple emails and one phone call to complete the deal. I filled out all of the paperwork online and went to the dealer on a Saturday morning. I was in and out in just over an hour--it was easily the best car buying experience of my life! And, I have to mention Glenn Boswell, the Finance Director. He's a pretty imposing guy--big and muscular--and I was a little worried at first. But, he was just as easygoing as Mike. It took 15 minutes to sign the paperwork and he didn't badger me about the warranties--just gave me the information and let me decide without pressure. I couldn't believe how easy it was. I have already recommended Mike Garvey and O'Donnell to several of my friends and I will continue to do so. I should also mention that Mike contacted me a few days after I picked up my Crosstour just to see how things were going. No other car salesman has every done that. It's no wonder they have received the President's Award for 7 years in a row!

Pixie Rose

5 de nov. de 2010

Seth lives up the street from us and since my husband is wheelchairbound he brought an Element home one night. He took the time to bring it over to our house so that my husband could see it. The day of the sale went very smoothly and since then he has answered every question I have had and been very patient with me. The whole experience was very pleasant for us. I also think that we were charged a fair price for our new car.We keep our Hondas for a long time so getting exactly what we wanted and need was important to us. Thank you for making this process so easy for us. Priscilla Rose

edbethead

1 de nov. de 2010

Compared with previous experiences with auto dealers, this one went very well. Inventory had a selection of what we were looking for. Salesperson was knowledgeable and courteous. Vehicle was prepared clean and presentation was thorough and all questions answereed.

katiebopp

30 de oct. de 2010

We had been to 2 dealerships before O'Donnell Honda shopping for a new minivan. The prices at O'Donnell were competitive, but the quality of the Odyssey far exceeded the Dodge and Toyota. It is solidly built, easy to drive, and the 2011 is far superior in that it is easier to get in and out of, the back seats fold easily, it is comfortable, and looks great. Robert Cohen worked with us to get the best deal for our 2 trade-ins, and a great financing rate. He personally cleaned any spots left after the car wash before delivery. He sat with me in the Odyssey and taught me how to use all of the things on the dashboard and how to use the XM Radio, the hands free phone, the DVD, the heating/cooling system, etc. What stands out the most, however, is that he listens to his customers. He understood my emotional attachment to the military magnets on my trade-in and when I went out to my new Odyssey, he had cleaned them and attached them to my new vehicle. As the parent of a Marine who is about to go into combat for the 4th time, I got pretty choked up. I was very glad that Robert Cohen happened to be at work the day we wandered in to buy a new Honda Odyssey.

jen0315

30 de oct. de 2010

Musa was by far the best car salesman I have ever worked with. I LOVE MY NEW VAN!!! He was extremely knowledgeable about his product and answered all of my questions and concerns. He went above and beyond the call of duty with helping us figure out what to do about our trade in. What a pleasurable experience!

achilburn

18 de oct. de 2010

My wife and I visited O'Donnel Honda on several occasions while we were trying to purchase her a vehicle. JT Fields was the first salesman of all of the dealerships that we had talked with who set the precidence for others to follow. The first time we visited I explained that I did not want to purchase that day, that my wife and I just wanted to look. He did not pressure us, instead he stuck around despite our lack of interest to buy in order to gain rapport and he was extremely knowledgeable about all of the vehicles and answered all questions understandably. We visited two more times before purchasing and each time was the same. JT was patient, personable, proffessional, and never once pushed the sale where it was uncomfortable. His efforts encouraged the sale and ultimately it was his attitude and personality that influenced the buy. He then continued to work hard at finding a deal that fit our budget, then explained financing options that would save me money. JT unobtrusively explained the different benefits that we could purchase i.e. gap insurance, low jack, and honda roadside services. After promptly delivering our new vehicle (cleaned impecably and fueled up), JT explained first hand how everything on the vehicle worked. Unfortunately, he was the only person we spoke to at the dealership, however, everyone was very friendly; JT simply did his job well enough that there was no need to speak with anyone else. We were pleased with O'Donnel Honda and would recommend to anyone.

sheila.foye

4 de oct. de 2010

I went on their Honda website and asked for an internet price. They gave me a GREAT price and followed it up with the name of a salesman. I set up a time to meet with the salesman and within an hour I left with the car that I wanted for the price that they quoted me without any hassle. I got fabulous financing and they gave me blue book value for my trade. It was simple, hassle free and just the most refreshing experience that I have had buying a car. I am a busy person who owns two small businesses and this is the way car dealerships should be doing business. I would highly recommend this dealership to all. And, I love my new Honda Crosstour.

elleprat718

4 de oct. de 2010

I had a great experience at O'Donnell Honda, after test driving multiple small SUV's we found that the CR-V drove the best. Price was very important to us, and I felt that we didn't have to haggle to get the best price they could offer. Merle was very honest about what they could do, and they gave us more for our trade-in than any other dealership had quoted. Overall, I was extremely pleased.

gslack

4 de oct. de 2010

Dealership was clean and friendly. Sales rep Terry was friendly and gave great price without all the hassle. There was no pressure in making my decision to purchase the car that I wanted. The car was delivered clean from bumper to bumper. The only bump in the road was the finance person was out sick and I had to come back the following day to complete the transaction.

krl724

16 de sep. de 2010

Working with J.T. was a great experience! He knows the product well and is not condescending at all--which is so often how car salespeople can be. When it was time for the paperwork, much to our surprise, instead of leading us to someone else, J.T. handled it all-and quite efficiently. Our car buying experience at O'Donnell Honda was actually a pleasant one! I know, hard to believe, but true! You can't go wrong going to a car dealer where they're more interested in what you need/want, than they are with how much they can impress you with their own bluster!

joan broderick

16 de sep. de 2010

I returned to O'Donnell because of the positive experience purchasing a 2005 Honda. This was a sale that went smoothly and quickly. J.T. took care of everything including a second trip for a working disc for the navigation system. I would not hesitate to do business with him again. He was far more approachable than the other white shirts in the show room to whom I seemed invisible. Thank you J.T.

Hugh I

9 de sep. de 2010

J. T. was easy to work with, listened well, was knowlegeable, friendly and fair. The new car manager went out of his way to find the Exterior/Interior color we wanted and made a vehicle swap with another dealer to get it for us.J. T. knew I had done my homework and he was professional in his approach and fair in the initial offer, which made the experience pleasant, without wasting any time and energy to arrive at an appropriate deal. On delivery he took the time to go over all of the features to my satisfaction and even set up the Bluetooth pairing while we were at it. I would recommend O'Donnell Honda as a great place to shop for a new Honda.

jlarneub

8 de sep. de 2010

I passed 4 other Honda dealers that were closer in mileage to visit O'Donnell. I called Mike on a Saturday & on Tuedsay I was driving off in a new Pilot. I received an excellent price and got more than expected for my trade in. They worked with me to make sure it fit within my budget. There was no hard sell, just a laid back atmosphere that allowed the sale to get done in under 2 hours. Mike was ready for me when I arrived and took his time to explain each step of the procedure. All the staff was very professional. This was by far the best car buying experience I have ever had. I would not hesitate to recommend this dealership to anyone that was interested in purchasing a Honda. I love my new Piolt! A job well done O'Donnell.

Carol B

8 de sep. de 2010

Having not bought a car since the purchase of my first CRV in 1997, I approached the whole car-buying experience with dread, quite sure that no new car would ever match the old in performance or durability. I did know exactly what I wanted and what I would not accept so that helped as I made my rounds of all the Honda dealerships for my comparison shopping. I found Ken Corker at O'Donnell to be very helpful and not at all the stereotype of a car salesman that haunts most new car buyers' dreams. Ken was informative but not pushy about options and made sure to locate the exact car that I described. He drove to another dealership in Western MD to get it for me and even delivered it to me on the Eastern Shore. Most importantly, the deal that we had discussed through e-mail did not change once I appeared at the dealership, ready to buy. There were no hidden fees and no last minute changes.The only reason I did not give the price a "Great" score is that I don't know for sure what a "great" price is. I was satisfied with the deal I got and so far, I love the car. I just hope it gives me another 13 1/2 years of driving pleasure.I highly recommend Ken Corker and O'Donnell Honda.

DWMcGlynn

2 de sep. de 2010

After having a horrible experience at another Honda dealership I found O'Donnell Honda had the car I was looking for. With a few emails I was given a quote for the car and the options we desired. The transaction at the dealership was straight forward without any sales pressure for unwanted options or additional warranties. The transaction took less than an hour. Since some of the options that we wanted had to be ordered we were not able to drive off with the car that day. I was buying the car for my daughter and wanted her on the title so we came back the next day for her to sign some papers. Mike was at lunch at the time but instead of having us wait for Mike to return without our asking another sales associate stepped right up to take care of this task.We were back on the road within 15 minutes.The car was to be ready the following Thursday (some door trim was due in Thursday morning). While heading up Thursday morning to pickup the car Mike tried to both call and email me to let me know that the trim that arrived was the wrong color. My blackberry was put away so I didn't get the messages until we arrived at the dealership. Mike apologized for the shipping mix up but offered to drop off the car the next day. We happily accepted. Friday morning Mike arrived with the car at the house.The real test of a good dealership is not how well they handle an easy transaction. All dealerships should be able to do that (though an amazing amount can't). No, the real test is how they handle the little things that pop up. O'Donnell stepped right up when our sales associated was out and when the part was delayed they took the extra step to deliver our car to our home. We feel O'Donnell treated us with respect for us and our time. I have never had a better experience in purchasing a car. We will back for the next Honda we purchase.

aheuisler

24 de ago. de 2010

A friend had called O'Donnell & told Brian Schwenk that I wanted a Honda Civic EX in urban titanium. When I drove up for my appointment, the car was clean & ready to go, and Robert Cohen had the complete cost sheet ready for me--no hassle, no bargaining, a fair offer for my trade-in, and a price significantly lower than my earlier shopping. Mr. Schwenk checked often to see if I was comfortable with terms, and Mr. Cohen could not have been more kind and patient with my questions. He was very understanding of my newly widowed situation and very kind and sympathetic. When I drove away, I felt confident that I was in the right car for me and that I could always get quick answers for questions or assistance. I have not hesitated to recommend O'Donnell Honda to my friends.

mdbende

23 de ago. de 2010

This is our 3rd Honda. O'Donnell has been a great dealership to work with over the years! Salesmanship and service has been exceptional! No hassles or gimmicks! Honest negotiation and thorough follow-up to ensure a good experience. Terry was a pleasure to work with and understood our goals to put our son in a reliable vehicle for a reasonable price. Safety and potential resale value were factors in choosing the right car. Terry presented us with a variety of options, we discussed the pros and cons and we came up with a choice that will pay dividends for years to come. Terry didn't do a high-pressure sell. Whether you buy from Terry and O'Donnell or not, I encourage you to visit them and give them a chance, they do their best to earn your business.

slyster

21 de ago. de 2010

This is my second vehicle that I have purchased from O'Donnell Honda and I have to say this visit was just as easy and hassle free as the first. Jerry is a down to earth, personable guy and I never felt any pressure to buy. He presents you with the best possible deal and works with you as much as possible to give you the deal you are looking for. I have recommended my brother and rommate to Jerry as well and both have had wonderful experiences as well. I love honda vehicles and O'Donnell Honda lives up to quality and experience you come to expect. Would I return? You bet ya...in a heartbeat!

jayrachlin

21 de ago. de 2010

Working with the sales staff at O'Donnell Honda has always been a pleasurable experience. Terry Askin is not only knowledgeable but he is a gentleman to work with. This is our third vehicle purchased from Terry at O'Donnell's and we are always treated fairly and with dignity.We love Honda vehicles and are also very pleased with the honesty and integrity of the service department.

smeven

21 de ago. de 2010

Prior to my first phone call with Terry from O'donnell Honda I had talked with a number of dealerships in the Area. I worked Honda of Bowie, Ourisman Honda of Laurel, Pohanka Honda, and Jim Coleman Honda. Some of the dealerships were unprofessional, some price the vehicle way too high and simply would not budge. Almost all of them tried selling me a vehicle they did not have on the lot and could not give me a timeframe for when they could actually get the vehicle I wanted. Bowie of Honda was the highest priced, and they were extremely pushy. They were so pushy that it was not pleasant interacting with them. I had spoken with several individuals over that two week period.Now, for O'Donnell Honda. I called the Dealership and with no negiation on my part, Terry gave me the lowest price on the vehicle that I had received from any other dealership. And lets keep in mind that I had been haggling with some of the dealers for about a week and a half. Terry was extremely accommodating. He was extremely friendly and straight-forward. He had the car I wanted and the paperwork process was extremely fast. He was never pushy about any item we discussed and thoroughly explained all of the options and paperwork.It was a pleasure working with O'Donnell Honda and I would definitely recommend them to friends.

tdudley01

17 de ago. de 2010

Sales staff was pleasant, professional, and most importantly honest. I would definitely recommend this dealership and salesmen to anyone interested in purchasing a new vehicle. All questions that I submitted either via email or telephone were answered quickly and completely by the sales staff.

hall

14 de ago. de 2010

Outstanding experience - I called in advance and told Mike what I was looking for and he had everything prepared by the time I arrived an hour later. We bought a new Honda Civic and were off the lot with our car within about 90 minutes. It was a hassle-free and very pleasant experience. This is the second new vehicle we have purchased from O'Donnell in the past six months and I recommend both Honda and O'Donnell to anyone looking for a quality car and purchase experience.

Glover

11 de ago. de 2010

I consider this dealership my home base for any of my automobile needs. The sales staff has always been interested in my transportation requirements and has enthusiastically helped me to enjoy my new vehicle. The customer service in the repair facility is friendly and efficient. One gets the feeling that there is a great support team in place, working together to solve any problem that might occur. Thus the "great" rating.

sunshine9706

6 de ago. de 2010

We still have an assessory that we need to have installed but overall experience buying a new car was a great experience. The finance officer was backed up some but the salesman did his best to entertain us with conversation.We feel like we got a great deal! And most important stress-free transaction.

ischroen

1 de ago. de 2010

Terry was a great salesman; We started by getting an internet quote, and his price was better than 7 other regional competitors. He worked with us on the trade in value and loan rate. He was a very friendly guy, not pushy at all. They didn't try any of the usual games (Even the extended warranty wasn't a particularly hard sell). I've only purchased three new cars, but this was the best experience by far.

gomez

27 de jul. de 2010

This was the second Honda that my wife and I bought at O'Donnell in the past year or so. The first was a "cash-for-clunkers" vehicle and the second was a new car for me 'cause the 1998 Saturn with 184,000 miles had run its course. Mr. Musa Musa handled both transactions and these were the two best car-buying experiences we have had. Good price, no hassle, friendly, everything we wanted.

mayme_80

16 de jul. de 2010

JT FIELDS WAS A WONDERFUL SALES PERSON WHO KNOWS HIS JOB. HE WAS COURTEOUS, FRIENDLY, AND MADE ME FEEL VERY COMFORTABLE. HE EXPLAINED THE CAR'S FUNCTIONS THOROUGHLY AND DEMONSTRATED THE LO-JACK. HE DEMONSTRATED INTEGRITY IN HIS SALESMANSHIP WHICH LED ME TO PURCHASE EX-L INSTEAD OF THE LX. THE PERSONNEL AT O'DONNELL'S REMAINS OUTSTANDING. I FIRST FOUND IT IN NICOLE GEORGE IN 2000. I WILL RECOMMEND YOU AT ANYTIME. THANK YOU.

nhf 7777

10 de jul. de 2010

This is the second time in a row I have made the purchase at O'donnell Honda.Although there is another dealership in my immediate area I prefer O'donnell.The service dept is professional and always sticks to their expected time frame regarding service.My salesperson has been upfront and direct without any typical bs that you get at some dealerships.I appreciate them trying to work with you as well.The finance manager,Mrs. Bowen was very cordial and answered all of my questions.I hope my experience with my new accord will be as good as the previous one I drove.Neil Frater

yuba2lsu

10 de jul. de 2010

Rob aided me in my search for a new Honda Accord. I believe he was able to understand my personality and apply it to the type of car that I needed while at the same time understanding what my intentions are for using the car on a daily and yearly basis.Christine was able to provide me with quick information online which was the main reason that I chose to go and see the available selection of Honda Accords at O'Donnell.Thank you both for making dreaded car buying purchase a pleasant one.Eric Ordonez

Jian2010

8 de jul. de 2010

Buying our Honda Accord V6 in O'Donnell Honda was a pleasant experience. We first considered to buy a CRV and sent an e-mail to their Internet Department asking for a quote. Christine was very responsive and the quotes she gave for various models were very close to what we found in our research on the internet. We went to test drive the CRV and were greeted by Musa. He was very patient with us and extremely helpful. But we didn't feel CRV was what we were looking for after the test drive. Musa never pushed, which really made us feel that we were in control of the car buying process, and we decided to try a different car. The request for a quote on Accord V6 was quickly answered again by Christine. We went back to see Musa and tested drive the car. We liked the car, but they didn't have the color that we wanted on the lot. Musa told us they could get the car the next day, so we made the appointment to pick up the car in the afternoon of the next day. Everything, from trade in to financing, went extremely smoothly, when we went to get our car. Everybody was very nice and friendly. There was truly no hassle in the whole process.One of the best things buying car from O'Donnell Honda is that you don't need to worry about the price that they quote for you. It is simply the best price. There was no need for us to "Bargain", which took the most stressful and frustrating part of buying a car out of the car buying process. You know what you can afford even before going to visit them and that makes buying car a pleasure. I hope other dealers can learn something from O'Donnell Honda.

stretch2

5 de jul. de 2010

I recently purchased a new Honda Civic from O'Donnell Honda for my daughter.Our salesperson,Robert Cohen,was professional,knowledgeable,and helpful.The transaction was quick,smooth,and yes,actually enjoyable.The price that we bought the vehicle for far exceeded our expections. I fully recommend O'Donnell Honda to anyone that is planning to purchase a new Honda automobile.

customerhonda

30 de jun. de 2010

This was an extremely nice dealership with great inventory to select from. My salesman was Robert Cohen and after visiting many dealerships he was by far the best ever. He was patient, kind, and very informative on the vehicles. He did a complete walk through on the car including down to the lights, radio, etc...My only complaint but by far nothing that would deter me from going there again was the management. They seemed too busy and not having the time to even say hello to the customers. They seemed rude but Robert made up for their lack of customer service.

thunderjack

25 de jun. de 2010

Every automobile I have purchased since 1989 has come from O'Donnell Honda. The reasons? That's easy, they constantly evolve. Each time the experience is better and more streamlined....and designed with the customer in mind. Our salesman, Mike Garvey, is accommodating,informed and above all else patient. .Service at O'Donnell is excellent. Our Service Manager, Jeff Brown, is the best. One of our considerations when again coming to O'Donnell was, "Could we go elsewhere and find another Jeff Brown?" The answer was no! He has taken care of our service needs for years....the reason is trust.Did I mention the price of the new car was excellent?This one businesses that actually cares and considers their customers.

bbwachs

5 de jun. de 2010

This is the third Honda Accord I have bought from this dealership. I keep coming back because I feel I am dealt with fairly and they have a great product at a great price. The previous Accords have been easy to maintain as well and had no major problems.

thdezwalter

3 de jun. de 2010

I had gone to two other Honda dealerships before I came to Odonnell and I must say that I should have gone there first. The customer service was GREAT!!! It was and excellent experience an I would recommend this dealership (especially Robert) to anyone.

ctr1russo

25 de may. de 2010

Very organized and helpful.... We went to this dealership first thing in the morning. After speaking with numerous employees we decided to go to other Honda dealerships in the area to compare the price quoted. After 5 different dealerships O'Donnell Honda could not be beat. They were very honest and truthful about their price and service. I feel I got the best deal in town. Honda Civic LX 5 speed!!!

trydl

18 de may. de 2010

O'Donnell Honda has always been my first stop for Honda sales and repairs. I have been doing business with them for approx. 5 years and I have always been pleased with their service. I was impressed with their prompt sales team, the good offer provided for my trade-in, and a place for my young daughter to play as we did the paperwork.I look forward to working with this dealership in the future.

rakalm

10 de may. de 2010

I have bought a total of 7 new vehicles in my life. I have never had such an easy, hassle free buying experience. The price was as promised with no attempts to add on extra charges. I was in and out in about 2 hours and that included a test drive and a tour our new Honda's features. You would be hard pressed to find a less pressured sales approach than is offered at O'Donnell Honda. Highly recommended!!!

mteske1

1 de may. de 2010

I went to this dealer because they were the only one in the area with a SI coupe in the color I wanted. I did the online credit app, and when I arrived at the dealer all the paperwork was ready. No extra items were on the cost of the car, and the price was to the dollar what was agreed upon. They did not try to push any extras like pinstripes and mud guards. I was extremely pleased with the level of customer service. They also explain all the warranty options very clearly. I drive about 20,000 miles a year so I went with the 5 year/100,000 mile warranty. Since they were not willing to negotiate on the price (hard to negotiate when noone else has the same car) they gave me a gift card for $200 towards accessories and services ie: oil changes etc. All around this dealer provided the best experience I have ever had while purchasing a new vehicle. I will definately go back in the future.Also, 60 months at 1.9% is amazing as well. This is through the manufacturer, but some dealers will still try to keep it higher to make an extra few bucks.THANK YOU!

hondabuyer80

29 de abr. de 2010

I definitley recommend o'donnell honda. There was no pressure to buy. I was able to look around at my leisure and ask questions. The sales associate was friendly and knowledgeable. Overall, it turned out to be a good experience and I am very satisfied with my purchase.

jayhondacrv

28 de abr. de 2010

I was looking around for a Honda CRV thus went to O'Donnell Honada for a test drive. The Rep (Mohan Dua) I met was very friendly. He is the kind of person trying to think for you. I initially thought about some other luxury options which are not really very useful for me. Mohan did not recommend those for me. He really wanted to do my business and did not play much games with me like other dealers I met the other day. I got a good deal from him. I am enjoying the driving now.

Honda Customer

24 de abr. de 2010

Overall, it was a good and plesant experience in buying a car from this dealership. They were guick to respond to your requests and no pressure sale with a relaxed environment to shop for a car. We loved the fact that the dealer had the car we wanted without the dealer installed options that we would not have wanted. I appreciated that they make you aware of the dealer offered extended warranties and Lojack but absolutely no pressure to buy them. Mike and Christine were professional, courteous, respectful with 'no hassle' manner. For those looking for a Honda, they should definitely check out O'Donnell Honda!

mlouzan

22 de abr. de 2010

I loved the convenience of working through email to negotiate price and ask questions. Mike Garvey was quick to return emails which was also very helpful. I stopped in to test drive the car and was given quick service. Everything really worked out well for me.

greatstar

17 de abr. de 2010

1. No pressure sales. 2. Transparent pricing breakdown.3. Will try and sell accessories, extended warranty, Lojack, etc, but won't push it if you say no. I actually had to ask for a salesman after getting no attention when I first walked in. I appreciate the no hassle sales protocol and the people there weren't looking to fleece everyone who walked in. They assume you've done the research and deal with you accordingly. Great experience.

bjedrick

14 de abr. de 2010

I have always driven American cars, but my daughter has had Hondas for 17 years and highly recommended them. Since I live alone, I required a dealer with a shuttle to take me home and pick me up if I had to leave the car for service. O'Donnell was nearby and answered all my preliminary questions on the phone.When I visited the dealer, Jerry Sommerville did an outstanding job of explaining all the vehicle features and also the purchase/lease options, and Cathy Bowen also did a great job handling the financing. The sales department was professional and well-managed, and I took a quick look at the service facility and that also appeared to be well run.Overall, this was a very positive experience and I would recommend O'Donnell to anyone who asked.

wa8mcq

11 de abr. de 2010

We're Honda Accord loyalists and haven't bought anything else since 1985. When it was time to get a new car we headed straight back to O'Donnell. We bought our first O'Donnell Honda in 2006 and just bought our second, a 2010. Having been there once before, we never even considered going anywhere else this time. We've finally found a Honda place that we're completely happy with. As always, Musa Musa was very pleasant to deal with, very professional, no games, no pressure. We also dealt briefly with Mike Scandora one day when Musa was gone, and were equally impressed. O'Donnell was just like it was in 2006, which is a breath of fresh air. No high pressure or silly games, any of that nonsense. It was a very pleasant surprise to see that, unlike most Honda places we have visited, their cars were (and still are) "bare", without any of those dealer-added accessory packages, which are usually grossly overpriced and not things we'd want anyhow. We got the bare car with nothing on it and asked for a couple of (reasonably priced) accessories that we did want. Musa did say he had to let us know that LoJack was available, we declined to hear the sales pitch, and he dropped it. Again, no pressure, no feverish attempts to sell the usual, overpriced (and probably unnecessary) undercoating package, etc. The Internet pricing feature was nice, too, giving a very good price without having to go through the usual hassle, haggling, good cop/bad cop routine with two pushy people ganging up on you, making you sit alone for ten minutes while "checking with the manager", etc. In all, it was once again a very pleasant, low pressure environment, the way car buying should be. I've been recommending O'Donnell to people since our first visit 4 years ago, and between them my wife's brother and sister have purchased 3 new Hondas there because of us. I'll definitely head straight there for my next Honda.

civicowner2

6 de abr. de 2010

Staff I interacted with O'Donnell Honda were all friendly, knowledgeable and treated me with respect. I never felt that they were trying to be sneaky or pushy. After emailing with several Honda dealerships in the Baltimore area, I went with O'Donnell because they gave me the lowest "out the door" price via email and they were transparent about costs from the beginning and remained consistent throughout the entire process. The salesperson I worked with in person, Mike Garvey, was already aware of the "out the door" quote I had been given over the internet and didn't try to play any games about cost, dealer installed features or fees. It was hassle free and I felt comfortable the entire experience.

ptillman

5 de abr. de 2010

I appreciated the fact that our salesperson was helpful, but did not attempt to pressure us in any way. He seemed to know what he was talking about, and did an excellent job following through when we actually made the purchase. Overall, it was a very good experience.

vbryant1113

5 de abr. de 2010

I bought my first Honda Civic in 2001 from Jerry Sommerville, and the experience was so easy, so friendly and so honest that I had to come back again in 2010 to purchase my next car. I entered a quote inquiry on the website and received an immediate response from Christine Dinatale. She answered all of my questions in every e-mail in record time. She was even able to locate Jerry and set-up a time to test-drive a new Civic and speak directly with him at a time that was convenient for me. Upon arrival at O'Donnell Honda, I was greeted with the same friendly and efficient staff. Jerry was just as pleasant as I remembered him 9 years ago. He set me up with a car to test drive at my own pace, and didn't hover or put any pressure on my car buying decision. He took the time to answer all the questions that my family and I posed. He was patient and kind as ever. I was also able to get a quote for $4,000 less than the MSRP, and $2,000 less than another Honda dealership. Jerry worked with me to get an affordable extended warranty that would actually fit my driving needs. When all was said and done, I got a 1.9% interest rate, an excellent price, a wonderful car buying experience, and the perfect car. I've already recommended O'Donnell Honda to everyone I know looking to have a hassle-free car buying experience.

Mynewhonda

30 de mar. de 2010

I am satisfied with my experience of purchasing a new Honda CIVIC at O'Donnell Honda. The price is good, location is close to my home, the office opens until 9:00pm. So I can purchase my new car after finishing my work. The purchasing process took about 2 hours, they had everything done. I can drive the new car to home.

ylee181

30 de mar. de 2010

Mo was our dealer and he was great to wok with! e answered all of the questions that my husband and I had, and was very friendly. I liked that he was there to give information and answer any questions we had, but he also gave my husband and I some space so that we could enjoy looking at all of the features of the cars without the stress of someone standing over our shoulders the entire time. I really appreciated that he gave us some time to ourselves to talk and look around. My husband and I did visit a different dealer (not Honda) a week before coming to the O'Donnell Honda and our experience with them was no where near as great a with you all! Most of all, Mo helped me feel at ease with the whole car buying process. I had never bought a new car, and I was nervous with many questions! Mo did an excellent job, and I am in love with my new Accord!!

Caryl

22 de mar. de 2010

I trust this dealership. I have worked with them in sales and service for almost five years now and have been very pleased with them. They are friendly and accomodating. I would highly recommend them to others and I am very picky to please. I have never had to wait too long when they work on my car and I believe they know what they are doing in the service department. Please keep up the good service work and customer care! Thank you!

Joyce H. Green

21 de mar. de 2010

I purchased a new 2010 Civic on March l3,2010. The manager Brian Schwenk and his associate Terry worked as a team: patiently, showing me over and over options, coming in on a non-working day to complete the sales. Very comfortable, non-pressured, efficient and prompt sale with truly fair price.Demonstrated all aspects over and over to satisfaction.Never felt pressured or hurried. Best car viewing, testing and purchase ever had. Would readily recommend this dealership and already have. As you can tell, I am highly satisfied. Joyce Green

dwhatjr

12 de mar. de 2010

I bought my first Accord from O'donnell in 1999. I thought, after driving it awhile, it was the highest quality car I had bought to date. The service manager, Jerry Ferr, was always helpful and the entire service team friendly and proficient. My only service requirements over the years have been for oil changes, tire rotations and brake replacement, and timing belt changes at 100K miles. One of the great things about the O'donnell dealership is that I can call from the road for an oil change or service and almost always can take the car in immediately. The reliability of the cars and good service has sold me on Hondas. Both my daughters have bought Hondas there and I've bought three over the last 11-12 years. My wife bought a Honda elsewhere but it was serviced at O'donnell throughout it's life. That car was traded last week for a new Accord. By the way, I am not related to anyone form the dealership, just satisfied. Dyle Hatmaker

winink

9 de mar. de 2010

Back in 2003, I purchased a Honda Civic EX sedan from O'Donnell Honda because they gave me the lowest price among several Baltimore-area Honda dealerships. Since then, I had continued to bring my car to O'Donnell Honda for routine maintenance and service because I found their service center to be quite reasonably priced, fast, and friendly.Unfortunately, my car was totaled in an accident last month, putting me in the market for a new car. After considering a few possibilities, I decided to get another Honda Civic EX. So once again, I received price quotes online from about 10 Washington and Baltimore area dealerships for a 2010 Honda Civic EX sedan with automatic transmission. And once again, O'Donnell Honda was able to give me the lowest price without any hassle or haggling involved. Although, it would have been nice to receive some kind of customer loyalty discount for being a repeat buyer.Overall, the experience was very good, pressure-free, and smooth. Having experienced some other area dealerships where the salespeople are constantly pressuring you either by phone, by email, or in person, it was a very welcome gesture by O'Donnell Honda to appear so laid back. The only hiccup I experienced was that during the detailing of the car for delivery, O'Donnell Honda discovered some scuffs on the bumper of the Civic (likely from the massive shoveling and snow removal effort from the snowstorms earlier in February).They offered to give me a different Civic to take home that day, but that one was the only one they had in dark blue, so I let them keep it two extra days so that their body staff could buff and polish out the scuffs without charge. They apologized many times for that inconvenience, but with the amount of snow we got this winter, it's bound to happen to every dealership in the area. At least they were forthcoming about it and told me about the scuffs and didn't let me drive off the lot with a new car with scuffs that I would find later.I highly recommend O'Donnell Honda for all those who know they want to buy a Honda and are looking for the lowest price without haggling and are looking for excellent customer service.

w.marsh

6 de mar. de 2010

This is my third new car purchase from O'Donnell Honda - and it was a great experience similar to my prior purchases. In addiiton, the service dept is great. I asked for a quote via email, the quote was sent within the hour, and that was the price I paid ... with absolutely no hassles involved. I will continue to buy new cars from O'Donnell Honda, and also get my cars serviced there.

jimfutter

3 de mar. de 2010

I was looking for a car for a while. I wasn't sure what I wanted. I am in sales and need a car or SUV with room as well as luxury. I went on the internet and emailed O'Donnell Honda for the price of the Pilot. Within a half hour I had the price of each model of Pilot to help me decision and the name of the salesman who would contact me. I was contacted exactly when I was told I would and set up an appointment.I met Terry Askin my sales person and he went over all my choices and gave me the pros and cons of each choice. These are things I wouldn't have thought of.After out meeting I told Terry I wanted to think about it over night. Terry was very agreeable to that and I told him I would be back in the morning when I made my decision. I came beck and purchased my car. The paperwork was a breeze it took about a half hour. In finance Mr. Boswell offered me choices of extras and I went with a 120 mile 8 year transferable warranty. I was in car heaven.I was out of the dealership with my new car as soon as it was cleaned and inspected for me to take. This took a total of about 1 and 1/2 hours. No pressure and a great car. That is what I wanted and that is what I got. I will recommend everyone that I talk to about cars O'donnell Honda.

odie724

28 de feb. de 2010

Thgroughout the car buying experienced I was treated in a professional, courteous, respectful 'no hassle' manner by all personnel with whom I had contact which included Mr Brian Schenk, VP/General Manager and Mr Jerry Somerville, Senior Sales Consultant. I and my wife , were satisfied by the responses to our questions, and discussions of the various models available. We settled on a 2010 Honda Accord, for a fair and honest deal. I also want to commend members of the Service Departmentfor their efforts installing additional options on the car included in the deal. Based on my and my wife's experience we highly recommend ODONNELL HONDA, as a dealership , not be overlooked, by anyone who is interested in purchasing a Honda vehicle. Both the sales and service departments are staffed with professional,capable, and 'up front' people willing to provide to you the best service possible.

JI-YOUNG CHOI

24 de feb. de 2010

I was satisified with my car that is CIVIC. I was impressed to Mr.Lee's service and kindness. He easily and exactly explained to me for Honda CIVIC. Now, I trust him implicitly. So, I will introduce my friend who has no car to Richmond Lee. Thank you

kevinmattingly

7 de feb. de 2010

We had a great experience at O'Donnell Honda. We walked in and got taken care of immediately. Musa showed us around the lot and got our test drives set up. He gave us all the details we asked for, but was never trying to "sell" us anything. He was not pushy in the least. The price we got was very fair and honest, and Musa broke down all the separate costs for us so we could come to an agreement on a final total. Financing was easy and quick. Our only complaint was that it took a while between choosing the car and working on the financing details. It was about an hour wait. Overall, it was a great car buying experience, and we would highly recommend O'Donnell Honda.

nhayward

3 de feb. de 2010

Mike was excellent to deal with both in person and on the phone. He responded to every request promptly and professionally. He was ready with all the paperwork and options to make the process run smoothly. He went out of his way to provide the necessary information to help us make decisions that were the most appropriate for our needs. Mike demonstrated exceptional salemanship and we will gladly refer friends and family members to O'Donnell Honda. Norma Hayward

neastewart

9 de ene. de 2010

My mom and I stopped by Odonnell Honda simply looking for a used Odyssey but Mr. Melvin was very knowledgeable about Honda's and when he came back with the interest rate..we couldn't pass it up. We walked up to Honda's parking lot looking at the minivans and Mr. Melvin was the only salesman that came out to see if we needed some help. That was impressive. I'm very pleased with his customer service skills. Excellent job John! I love my new Honda Odyssey!

tba0313

8 de ene. de 2010

My Honda, which I purchased new in June of 2009, was backed into by a Dodge Ram the day after Christmas. This created a problem for repairs, because I was moving out of state 14 days later. I called O'Donnell Honda and was able to speak with someone immediately about my problem. Although they were busy because of a big snow storm, they were able to let me bring my car into them the next day promising my repairs would be done in time for my move. They stayed in touch with me throughout the entire process, and took care of all the additional issues with the insurance company directly. My car was done 1 entire week prior to my move, and they even had time to do my standard service (oil change, etc). The repairs look perfect, and my car even smelled nice when I picked it up - not the typical motor oil/garage smell I experienced at other service centers. I would consider driving my car back down to O'Donnell Honda from PA where I am moving if it ever needed more repairs because I am so highly satisfied.

smartmay

7 de ene. de 2010

I had searched / compared price of CR-V 2010 EX 2WD or 4WD color Opal Sage since early December 2009. Not only internet sale but also walk-in shopping from many Honda dealers. I was surprise when I checked a price from O'Donnell. Their out-of-the-door price was very low than other dealer by without any negotiated. Ken Corker was my first contact. He was very open and explained every aspects of car includng financing. He promised me to bring a CR-V color Opal that was very rarely to find in any dealer. Finally, he could bring/find a CR-V EX4WD(Opal sage)that I prefer before end-of-the-year. I was very appreciated his effort to find this car for me. He told me that he drove up to Delaware and drove back to Maryland same day to delivery this car on time. I would recommend O'Donnell and especially Ken Corker to my friends/colleges. I give them 10 of 10 on sale service that I got from them.

jmandyk

7 de ene. de 2010

My recent car buying experience at O'Donnell Honda was great. The dealers were friendly and not pushy at all. I test-drove three cars without waiting too much. I was allowed to spend quite enough time test driving. When the car I wanted turned out to be unavailable actually, they were quite quick to offer me equivalent options at a good price. Paperwork process was hassle-free.

Glover

5 de ene. de 2010

We just purchased a new Honda Pilot. The experience was so relaxed and enjoyable. We have purchased and serviced all of our Hondas at O'Donnell Honda and would recommend that people visit them first for the best car experience ever. The owner even visited with us while we were doing the paperwork.

awlebowitz

4 de ene. de 2010

Did the "internet pricing" sales process - I received a quote in under 10 minutes that was honored without question once I arrived at the dealership. Car was prepped and topped off by the time I left financing with everything in hand, all in under 90 minutes total from entering the dealership.This is what I consider the PERFECT car buying experience.

lnkomatsu

4 de ene. de 2010

We were in the market for either a Honda CRV or Pilot. We have done some internet search and quotes before we went to any dealership and have a general idea about what we want and the price we would like to get. We went to several local dealerships, and we felt the most comfortable with Ken at O'Donnell Honda. There was at least one dealer that offered to beat the lowest price we can get and we know for sure we can get a price lower than what we finally paid, but we don't like the style of that particular dealship. For us, we like the style of O'Donnell Honda and we feel that we got a reasonalbe price for the car we bought, even though it is not the lowest we need to pay.

prissmiller

2 de ene. de 2010

We have bought many new cars over the years and have delt with a number of different dealers. We generally know specifically what we want and have a good idea of the cost. Many dealers, however, do not listen to what the customer wants but rather attempt to persuade them to purchase something they do not want. There is generally a lot of talk and hand waving that does not produce what we are looking for.The internet is a great research tool both to learn about the particular car of intrest and about the different dealers.We sent out inquires to at least six dealers about a 2010 Honda Civic, We wanted a 4 door with auto trans and AC. Wespecified a color and asked for a quote.We received back about 25 emails from these dealers. All these emails except one contained no substantive response to our inquiry. The one email, from Mike Garvey, provided quotes for three distinct Honda Civics matching our inquery.Mike, and O'Donnell Honda, were prompt to respond with specific quotes that did not change when we visited the showroom.When we got to the showroom we were greeted promptly and Mike showed us the cars available. We had a test drive and picked the car we liked. The paperwork was done promptly, the car was tagged, washed and ready to go by the time we signed the papers.All in all we easily justify giving Mike Garvey and this dealership a 5 out of 5 rating.

jcosby123

2 de ene. de 2010

I was looking for a really nice used car and O'Donnell Honda had the one I wanted on their web site. I found it and a week later started calling Kenny Kang (uses car sales representative at O'Donnell Honda). Kenny and O'Donnell were great to work with. He had the car ready for me to take a test drive the minute I arrived. We test drove the car and I bought it 2 days later. They had the paper work all ready to go and made everything simple and fast to fill out. There were some minor curb scratches on the front bumper spoiler area and Kenny had the detail guys take are of that in a few hours. Kenny and O'Donnell really helped me out with finding an excellent used car and on working with me to negotiate a great price. I would highly recommend Kenny Kang and O'Donnell Honda to anyone!!Thanks Kenny Kang and O'Donnell Honda in Ellicott City, Maryland!!Jim from Virginia

jeasly

31 de dic. de 2009

My husband and I recently purchased a CRV at O'Donnell. We had test driven a similar vehicle at another Honda dealership and liked it, but had such an unpleasant experience with the high pressure sales pitch there that we were determined not to buy from them. Our transaction at O'Donnell was the complete opposite. Mike was a pleasure to do buisness with and I would certainly be happy to send any friends looking for a new vehicle his way.And, by the way, we are very pleased with the CRV. It did extremely well in our first ice/snow storm.Thank you for your professionalism.Sincerely,Janet Easly

tomkats05

3 de dic. de 2009

My name is Thomas Smith and I recently bought a used 2006 CRV from Odonnell honda and I would like to relate my experiance to you. I need to explain to Mr Odonnell himself (if there is a Mr. Odonnell) how utterly pleased I am at every aspect of my transaction with your company and staff. Let me explain myself as best as possible short of being able to tell you in person. Here is my best account.When I first saw my vehicle at the service shop I knew it was for me. The young man responsible for the cleaning and detailing of my car should be commended for his efforts. My CRV, even tho it is a 2006, was absolutely stunningly clean throughout. Weeks have passed and many comments continue at how beatifully clean my vehicle is. I attribute its beauty to that skilled person who attended to my CRV in your detail shop.Next, my salesman Kenny, was wonderfull throughout my entire purchase as well as my subsequent encounters post purchase. He helped me resolve a couple of issues with a scratch and a taillight on my CRV and i was impressed with the professional and helpfull attitude that he continually displayed long after I had signed "on the dotted line".Once again I want to commend another on your staff, who's name eludes me. The very pleasant woman I refer to was very helpfull in assisting me with my loan application from Honda of America. She was very well versed at her job skills and I was impressed with her kind demeanor especially since it was late at night, the store had closed and most had gone home for the evening. Everything worked out smoothly and efficiantly and we were all on the road home (me in a new car!) in no time at all. I would like to request that you officially commend each of these three employees to let them know that they are truly valued and appreciated by me, the everyday consumer.

cmartin_71

16 de nov. de 2009

Excellent customer service and buying experience! I was treated with respect and whole process took much less than I would have anticipated. The whole experience made buying a new car fun and I can't wait to do it again. I would highly recommend this dealership to anyone. And will be buying from them again.

bboobb

15 de oct. de 2009

I went to O'Donnell Honda to purchase my new Honda, And WOW what a great experience. I have purchased many new cars in the past, And this one was definitely the best.. Very Professional, NO GAMES. My salesman Jerry Somerville was just the best (Thanks Jerry) Honest and gave me the best price the first time!! And as for the Dynamic duo Dale & Glenn Boswell. They are sales and finance managers. Just awesome guys, They made everything go perfect. Can't say enough good about those two. Honestly everyone that day and the whole experience was great. And I know you will say the same after your visit to the Dealership. Thanks All.....

simonliu2001

4 de oct. de 2009

I went there to check out a used Acura TL. The car obviously had an accident. The sales person did not want to admit that. He raised his voice and said he inspected the car and it had no accident. I pointed out the gaps between the hood and the grille were not the same width on both sides. He said the gaps were even. I did not brother to tell him that the hood was repainted. The sales person was rude. I left immediately.

peppermarket

26 de ago. de 2009

Our interaction with this dealership was strictly through e-mail. The initial communications were cordial, but changed after we informed the sales person we were interested in the CARS rebate. In any case, we received two "non-CARS eligible" quotes for the same car, one week apart. (Each quote is valid for only 3 days.) The second quote was over $700 more than the first. Neither quote provided details, such as the options included, making it difficult to compare quotes from other dealerships. At the end, we bought from Heritage Honda of Parkville - they were the complete opposite ... high ratings, pleasant to work with, provided a detailed quote with ample time to respond, and came in over $700 less. A detailed review of our experience was posted 8/26.

L_T

2 de dic. de 2008

They damaged my car swapping out a part. They lefts gouges on the body taking out chunks of paint. This was pointed out before I even drove off the lot. The Service rep tried to play it off. But gave me her service managers card.The service manager would not apoligize or take blame. He tells me that his mechanic said that the marks were there already. Then changes the story a few minutes later. Throwing in that maybe he did damage it but didn't notice. Which is highly unlikely. Unless the person was blind. Furtheremore, he talked down to me as if talking to a child. Then proceed to tell me take him to court if I dared. I was tempted. Considering the amount of trouble they were giving and his attitude I was really tempted..Avoid this lousy dealership full of liars, incompetent service personel, and hostile workers.

jobsearchmd

28 de nov. de 2008

Excellent service and sales department! Have bought many cars from them was treated great. Service does a great job of maintaining my vehicles. They always seem to be very serious in making sure I am happy. I have been buying cars from O'Donnell for many years now and will continue to do so. Great job!

webster32

1 de oct. de 2008

After leasing my vehicle and taking it home, I have been lied to by the salesman regarding his supervisor, and ignored by both the new car manager and the general manager of the dealership. I was given false information by the salesman the day I got my car. Had I been given accurate information the day I went into the dealership regarding insurance coverage, there is a possibility I would not have gotten the model of car I got. I explicitly requested information regarding insurance coverage, and was given misinformation. I would not have minded had I been told "I don't know the answer to your question." (This was what was told to me after I sent several emails requesting the information). Instead I relied on the false misrepresentation of the salesman, and now have extra monthly expenses that I did not factor into (but would have liked to have been able to) for my new car. I specifically asked if I neede full coverage, or what type of coverage I would need for a lease because I was under the impression I needed complete coverage. (I am from a different state, and was unaware of how MD insurance coverage worked in regards to leasing). Instead of relying on myself, I stupidly listened to the salesman. I pulled up my account insurance information at his desk, showed him the coverage I had, and he said it would be fine. My issues are 1) I was given misinformation and then 2) when I gave the salesman a chance to remedy it, he was rude and lied to me about his supervisor. When I explained the situation to his real direct supervisorvia email, he ignored me. When I explained the situation to the dealership's general manager, he ignored me. I don't care about paying extra money for insurance. It's fine. The problem I have is that I was treated wonderfully, until I drove off the lot, with my contract signed. Then, it was as if I was never their customer.

SteWin

8 de may. de 2008

Been going to this dealership for nearly 5 years for service. Haven't had a lot to complain about. Waiting area is clean, has good amenities and now provides Internet connection. Car (interior) comes back as clean as it went in (not cleaner unfortunately but hey). And work done has been problem free. Overall a good experience.

rogue

24 de ago. de 2007

They outright lied to me on prices and my trade-in. Don't trust them: they'll be nice to you for a while, then treat you like an animal.

ettu

8 de jul. de 2006

Over the phone, I confirmed with O'Donnell that the problem with the car I had bought from them was covered under an extension of the warranty, and that I would not be charged for the repair. When I brought the car in, the service advisor told me that I had to be prepared to pay for the repair, and that they might not fix the car under the warranty. When I complained politely, the service advisor told me to leave, that O'Donnell would not have anything more to do with me, and would not fix the car.

kel2525

18 de may. de 2006

The best Honda dealership in the area. I purchased my CrV in 2002 and was able to order the exact color, trim package that I wanted and was even able to track my vehicle's arrival from Japan via the internet! Since my purchase I have not noticed any change in the high quality of customer service that I receive. They treat me as well as they did when I first walked in the showroom. I take friends along to my service appointment just so they can experience what a dealership should be. I am greeted at my car when I pull into the indoor service bay by a customer service rep with clipboard, they immediately right down my service needs, and offer me fresh coffee, donuts, fruit, and the morning paper. When my car is done it's back in the service bay where I left it and ready for me to drive.This dealership has earned the Honda Presidential Award and it is truly deserved.

rwchan

9 de sep. de 2005

Experienced the "in your face" attack when I drove up by an over-aggressive salesman hanging out in the front door, immediately made me uncomfortable/put me on the defensive. I wanted another salesperson. Their 2005 stock was very low and did not have what I wanted. David did try to work with us, but in the end, could not offer the car I wanted in the time I wanted.

eltianti

20 de may. de 2005

Ive had my routine maintenance performed and the clutch replaced under warrantee on my 2001 S2000 at ODonnell Honda. In every case the work was done as promised without any difficulty or surprises.<br><br>However I bought the car there any my $500 deposit I placed on the car prior to it's arrival at the dealership was left out of the contract by mistake. Fortunately, I noticed it.<br>