JayCeelos_7864

6 de oct. de 2015

Could not be happier with my purchase from BMW of Roxbury. Straight through the entire process, my salesman Nick did everything he could to get me the best price. This is my second BMW but first with Roxbury and after this whole experience, I see no reason to go elsewhere. Their building is beautiful, their inventory is full of different options and their employees couldn't be sweeter. I was greeted by every employee walking throughout the showroom and even thanked by the General Manager for my business. They know how to make car buying a unforgettable experience. I am sure to tell everyone that they are the greatest dealership in the area!

romollc

5 de oct. de 2015

Came here for a pre owned vehicle. Had nick d as my salesman. No respect, classless, did not return calls or respond to calls on his work phone or cell phone and kept changing his price every other day thinking I'd succumb to his tactless ways of negotiating. This dealership obviously from its multiple negative and recurrent reviews proves its tasteless with classless salespeople that don't have a knack for negotiating or selling. Quite surprised knowing it's a really low productivity BMW dealership. Stay away folks.

Janet Freedland

30 de sep. de 2015

I had looked at quite a few different dealerships in Jersey when deciding where to purchase my new 5 Series but I wish I would have just gone to BMW of Roxbury from the start! From the moment I walked in, I received nothing but exceptional service. The two receptionists were warm and friendly and found me a salesman within seconds of arriving. My salesmen, Nick went though hoops to find me the perfect car at a price no other BMW dealer I had visited could even compare! I signed the paperwork that night and left with my brand new 535i xdrive just an hour and a half later! From start to finish, this was a once in a life time experience! Thank you, thank you, thank you, BMW of Roxbury!!!

Eugene G

28 de sep. de 2015

I was shopping for a used car, and this dealership had something that I was looking for from a trade-in. So I checked over the phone that the car was still available and drove out to check it out. The sales man that greeted me was Gregory Isola. He showed me the vehicle, and was rather knowledgeable about the features even though it was not a BMW. What I liked the most is that he was very straight forward, realistic and easy to talk to, no bullsh&&. Even though their listed price was already reasonable, he was open to negotiating the price further. When it came time to sign the paper work, there was no hidden fees that they haven't told me about ahead of time (unlike some other places that I have visited). Overall, the facility and the staff were nice, I had a relatively stress free experience dealing with them and in the end I was pleased with the deal I got. I would definitely recommend others come here and ask for Greg.

"Disappointed"

17 de jul. de 2015

I contacted this dealer to inquire after a 2013 BMW 528 XI. They did not respond to my inquiry.

Susan

5 de jul. de 2015

I want to start out by saying - this is my fourth BMW. I finally found a sales man that I will continue to purchase my future BMW's from. I purchased my previous three from another dealer in NJ and they always made me feel like they were doing me a favor. From the first conversation with Erik I knew I finally found a salesman that was working for me. Since I live an hour away we had many phone conversations about the car that I was interested in. Not only was I purchasing a car, I was trading in my 2011. I did much research before purchasing my new car and am very happy with the price I received on my new 2015 plus they were fair with the allowance on my trade in. I would highly recommend this dealership and Erik.

Jim Losh

19 de may. de 2015

I tried purchasing a 128I convertible from Roxbury BMW. Dealership does not return phone calls, quoted me one price after negotiation and then found it on their internet site for $500 less. Also very slow to process paperwork and to close the sale. One hand does not know what the other hand is doing. Being a business owner, customer service is very important to me. I would never treat my customers the way I was treated. Do not use this dealership!

SDD

5 de mar. de 2015

I was introduced to this dealership by taking over the lease from a person who bought the car here. 3 years later, when my lease was about to expire, Open Road began calling me to get the vehicle replaced. We had a nice negotiation process that ended with other dealers that were competing for my business, promising me that Open Road would never honor the deal. I was a little worried, the deal seemed to good to be true, but my fears were completely unsubstantiated. They delivered the deal exactly as promised. I will deal with them every time I am in the market for a new BMW. If this review sounds ordinary, I should mention, they are six hours from my house ... each direction.

Efraim from Bethesda, MD

28 de feb. de 2015

You can't get through to talk to Sales at this Dealership. When you do, it's to a "Sales Coordinator" who keeps wasting your time, instead of passing you through to a Sales staff. I moved on to a more WELCOMING Dealership, through their efficient call system. I got my 2015 750xi in Morristown, NJ, a more attentive BMW Dealership, with customer-sensitivity!

D. Kessel

11 de nov. de 2014

My salesman, Ramon Guadalupe, worked his magic to get me a great deal on a 2015 5 series for me and an 2015 X3 for my daughter. There are two happy women in my house! Great sales, service and all around excellent dealership.

Jane Smeraglia

21 de oct. de 2014

Had a great visit today with Ramon, he made the experience flawless, he was aware of what I wanted and was able to get me the exact car I dreamed of.

BMW Fan 535IX

29 de may. de 2014

I must say this was a pleasant experience at Roxbury BMW. I took my BMW 535ix in for a wheel alignment. They took me in early 7:30am as promised, said it would take about an hour. The service adviser Andrew came to me in the nice waiting area to let me know more work was needed. I asked to see what they were talking about on the car. They took me in the back and the BMW Tech showed me the damage to a lower control arm from a car wash. After a discussion Andy (Service Advisor) put me in a loaner and said that it would be fixed the next day. I received a call later that day that it was completed and about $600 less then a local tire shop. I'm very impressed with Roxbury BMW for the honesty and transparency. PS dont take your 5 series through the car washes. I also bought my car from this dealer. =)

EE

29 de may. de 2014

I was treated with professionalism and did not feel pressured to purchase a vehicle or a warranty at all. Associates were pacient and answered all my my questions.

Matt'S CPO 535IX Morris County

28 de may. de 2014

My dealings with Roxbury BMW was fantastic, they got me in the car that I really liked without all the bull. For a fast transaction see Ramon he listens very well and knows his BMW'S. I've had my car a year now and love it. I will send all my friends and family here. All the best!

freider

17 de may. de 2014

I was looking to buy a car at BMW of Roxbury. Camila was very helpful providing me with the information about the car. It is too bad that the car got sold before I was able to buy it. But my experience was very good in general. Thanks, Freider

Samantha

9 de abr. de 2014

After going back to back with Paul Miller and Open Road I`m sitting in my client advisor's cubicle signing paper work to my brand new 3 series! They are by far one of the best dealers around! They were very attentative to my concerns, they made sure I was comfortable, and in fact when I wanted to step out to grab some lunch they actually ordered pizza for me and my husband! They are so family oriented and that to me is very important! I wouldnt reccommend anyone else!

Lauren P

29 de dic. de 2013

My experience could not have been better, being a women sometimes you feel as you get taken advantage of, here that was not the case. Very fair...

Stepehn Buranos

14 de nov. de 2013

Came in to look at a used car i saw on cars.com, the price of the car had actually gone up due to the "market adjusting" but the friendly staff had actuallly honored th eold price from a week ago.

John

14 de nov. de 2013

Came in for service after hours and the sales department managed to help me... In the mean time I also ended up ordering a car. Great work Roxbury

Bigger Dog

12 de nov. de 2013

I had never visited this dealership before finding a BMW on cars.com for sale by BMW of Roxbury. Although I did not purchase the original car i looked at, My wife and I did end up purchasing a car from them. Our sales associate Elie was very knowledgeable and patience. Very pleasant buying experience. We would definitely reccomend visiting this dealership if your looking for a BMW.

Ingrid

23 de oct. de 2013

Came in to just see what some of my options and ended up buying a car that same day due to the PHENOMINAL DEAL I RECIEVED.

Steve

22 de oct. de 2013

I usually deal with Paul Miller but due to the attention to detail and customer first approach, I decided to do business with BMW of Roxbury.

Examples: "JanetDC", "sportsfan"

22 de ene. de 2013

I called up for a Mercedes Benz that they had listed online. After negotiation on the phone with Alan, we came to an agreed price. I told him that I will be driving 2+ hours and to ensure that the car is ready to be picked up. I drove there and when i took the car for a test drive, the oil light came on, power steering noise and brake sound. I was in total shock because Alan told me that the car was was in excellent condition and they service all their cars before they list them for sale. I was totally disappointed by the lies and left the dealership. I was still interested to get the car for my father because it had the color that he wanted so I called Alan the next day and asked him to fix these problems and he refused and said that the car is sold as is if i liked it or not. All I can say that the dealership and their staff are liars and never believe anything they say. I drive a BMW and for sure I will never think about buying my next car from them nor recommend anyone to that dealership.

Used to BMW

5 de sep. de 2012

Roxbury BMW service is went down significantly. You make an appointment and request a loaner car then turn out that the time you drop your car in for a service there is no loaner left for you. Only one girl represents the service dept and not familiar with the repair terminology to put in. The manager is no help at all. Does not look like a person who knows how to solve the problem and satisfy the customers. Left very disappointed with this facility that looks deserted to me.

Jimmer9

11 de jun. de 2011

We purchased a used 2008 Nissan Quest from Roxbury BMW and must say it was the smoothest, most enjoyable car buying experience to date. They offered a fair price for the trade and had a great price for the van. We were there for around 2 hours and were on our way home to upstate NY. All in all, they did a fine job throughout the entire process. Would definately visit them again... thanks!