mary

29 de mar. de 2015

Service manager was nasty and not very helpful at all. Went above to supervisor and finally was helped. No loner cars were available and the window took over 3 days to repair. Not a happy customer!

Tim

12 de mar. de 2015

First time having my car serviced at Orange County BMW . Every thing went very well. Staff was very friendly and very helpful.

C. Carty

11 de mar. de 2015

Orange County BMW rocks! My salesman Harry was very helpful, and knowledgeable. This was a smooth sale and i love my 5 series. They were no hassle and I highly recommend this dealership.

maggie

4 de mar. de 2015

repairs were made pretty quickly. CSR was helpful when I spoke to him on the phone.

Chris Reagan

4 de mar. de 2015

It was a very smooth and comfortable experience. The sales team was very professional and easy to work with. Couldn't be happier with the experience I had at Orange Coutny BMW.

Lhowell

10 de feb. de 2015

I have previously been a customer of "other" bmw retailers and decided to try a dealer closer to my home for service. They took me right in and I waiting a minimal amount of time for my service. It was a pleasure and the staff was extremely accomodating. I will certainly consider this dealership for my next purchase.

Cecil Brooks

27 de ene. de 2015

Five-star service from the moment I drove into the service bay until the time they fixed and delivered my car.

Ulhas A.

18 de nov. de 2014

Overall Great experience at the BMW Dealership This is my second car from them. Mr. Ernest Ramos was great salesman / Very knowledgeable / Very Prompt.

X6Gomez

12 de nov. de 2014

Went there a couple times to service my vehicle. Told them the problem and left my car overnight many times. They never have loaners for me, only rentals. I pick up my car only for them to say, that they didn't find anything wrong. My husband decided to take it to Prestige BMW. They test drI've my car for two days, found what was wrong, fixed it and filled up the gas that was used. Orange county BMW never test drove my vehicle and when I asked to to please test drive it so they can get a better understanding of the problem, they never filled up my gas that was used. I recieved my car nearly empty. I had to not only fill up my rental but also fill up my car in one day. When I called to complain about the gas, I was told it was not Orange County BMW's problem. I will be going to Prestige BMW from now on, even though it's 1 hour from where I live, it's worth the trip.

R. Brown

11 de nov. de 2014

As a two time buyer and first time leaser each experience has been great. Orange County BMW went the extra mile each time.

Andrei

13 de oct. de 2014

Had to take my car in for scheduled maintanance and the process was quick and professional. I was provided with a loaner car while my car was being serviced. I highly recommend this dealership. I prefer to drive 50 miles to deal with Orange County BMW, rather than deal with the dealership that's closer to my house (Bayside BMW).

Sonny G

25 de sep. de 2014

Always ready to help a customer ... Been having them service my x5 for the past 2+ yrs ... And will continue using this dealership And when ready to purchase another BMW ... They will be my choice

nwrynn

16 de sep. de 2014

They were able to fit us in when we were going on a trip.

Muhammad B. Rehmani MD

16 de sep. de 2014

BMW service department at OCBMW is excellent. All people are very nice, helpful and do exceptional job. So far I bought seven BMW and I always visit this service department and I am very pleased with their job they are doing. They help their customers in exceptional way and save their valuable time.They provide loaner car and also drop your car to your desired address if you are busy and have no time to pick up your car.

TJ

12 de sep. de 2014

This is a great dealership with very high quality sales and finance people. Made the buying experieince a real pleasure and were very efficient. Highly recommend.

Howard Everson

5 de sep. de 2014

Working with the sales team at Orange County BMW was a real pleasure. Melissa and her team were responsive and very knowledgable. They got me the model and features I wanted and made the purchase and delivery of my new 528i a real, honest-to-goodness joy. I would recommend them without hesitation to anyone looking for a new B'mer.

Muhammad Rehmani MD

4 de sep. de 2014

I had great experience at Orange county BMW . All people working at service department are fabulous. They are experienced and very helpful to resolve the rattling sound of my new 2014 BMWX5 . They gave me courtsey car and also dropped my car to my job address as I was very busy to pick up my car. That was exceptional service. I really appreciate that and recommend every one to see their service department. Dr. Rehmani

CDH and RBH

2 de sep. de 2014

My to experience was experience was so smooth and delightful everyone was so nice and helpful. Jeffrey Martinez is the best, we also commend Harry Perez. Great experience would recommend this dealership five stars+++++++++

Andrei P.

27 de ago. de 2014

Very professional people and a pleasure to bring the car for service.

JSerra

19 de ago. de 2014

I came in for a service and to have some scratch repairs done. The scratch repairs were not completed because the company that comes to the dealership cancelled. The dealership made me aware of this promptly but also did a great job of trying to compound out the scratches that they could to save me some money.

John from McDomalds

16 de ago. de 2014

I came in for a check engine light, they did a great job fixing it and the car was ready when I went back to pick it up . also -they washed and vaccumed my car I thought that was great and it was free That's Good Bussiness

dave

16 de ago. de 2014

Great service! Very honest and direct. Kept me informed throughout the whole service process.

Michelle

13 de ago. de 2014

This is my 5th car from this dealership. They treat you like family and all of my experiences have been excellent.

Greg

5 de ago. de 2014

Made leasing a new BMW easy. I would recommend my family and friends to OCBMW. My wife will use OCBMW for her next auto lease.

OC BMW Fan

28 de jul. de 2014

From initial purchase, pickup and through my first service I could not possibly be happier with Orange county BMW. The best auto related experience I've ever had.

Lawrence P.

27 de jul. de 2014

This was my second trip to Orange County BMW to have service performed on my 2013, X3. Both of my visits were managed by Chris in the Service Dep't. On both occasions the service was performed on time, while I waited. Chris is extremely knowledgeable, caring and patient. In addition, I was quite pleased and impressed with the quality of the service and the mastery of the mechanics at O.C.B.M.W. It is great to know this facility is there when I need them. It is conveniently located between my homes in N.Y.C. and Ulster County.

Andrea

26 de jul. de 2014

My second time going to OCBMW and will continue to go there each time I change cars, The sales mgr. Jeff could've not been more helpful and caring.

John

25 de jul. de 2014

Great car and overall great service. Nothing more needed to say.

Ron Winer

16 de jul. de 2014

Service After the sale is my most important experience category and OCBMW has been the best of my five new BMW purchase / service experiences to date. They exceed my expectations and will keep my future business and positive word of mouth. Ron Winer

Claire Hilaire-Joiseus, Book Keeper

7 de jul. de 2014

I would recommend all my family, my friend, and my co-workers to this dealer. The service was great, and great customer service. The Facility was very clean. Every time I visit the dealer I feel like I am at home.

Steve C.

7 de jul. de 2014

Wouldn't dream of bringing my 2013 328xi anywhere else but OCBMW for routine service or warranty work. They are have always been a pleasure to deal with.

Larry Gershman

7 de jul. de 2014

Without question this is the best BMW service and sales team in the U.S.! Attention to detail, on time every time. Warm, friendly, smart and caring...and always getting it right the first time! Kudos to Chris and Stephanie for always having a smile and an answer...and a great cup of coffe while you're waiting! Sam Ozder is the best GM in the business and never says no! All in all the best dealer and service team in the industry!

Amro Elhelw

25 de jun. de 2014

The place is gorgeous. My sales rep was amazing. He gets a solid 10 from me. I recommend everyone wishing to become a BMW driver to make it to this shop. Very professional personable and make you feel like a million bucks!

Ricardo L.

12 de jun. de 2014

I am a repeat customer for both sales and service. I've always been treated with professionalism and respect. Service has never been an issue and Jeff Martinez, Sales Manager, is knowledgeable and thorough. I highly recommend this dealership to everyone.

Walter Barbosa

9 de mar. de 2014

I bought an X6 from Orange County BMW in NY and had the worst, most frustrating and unprofessional experience. I don't normally post reviews but after sharing my experience with others, I felt an compelled to warn other consumers regarding my purchase ( from 2012). It was the ultimate migraine and poor customer service experience. The finance department never provided me a copy of the finance title. I had to research and obtain it on my own. It took 60 days to get the registration which should take less than 30. During that time they provided dealership plates which is a violation which to this day, I still have in my possession and still NO title! I had to go to motors hickeys and on my own pay for a new title. I called several times to speak with finance person and got the run-around but never a call back to explain what was happening on their end. I also contacted the manager, Jeffrey Martinez, who initially took my call and assured me he would get this corrected and call me back and never heard from him again. I went to the dealership in person to meet with Mr. Martinez. He made excuses rather than resolving the issue. When I mentioned I had read other poor reviews about him, he got defensive about the reviews and showed more concern for the opinions rather than resolving the issue at hand. I had invested into a significant purchase and did not expect to be treated this way for basics that any dealership is supposed to provide to its customers. I warn others to stay away from Orange County BMW NY dealership as all they care about is taking your money. I wonder how a corporation like BMW can allow for such a poor representation of their brand!

Disappointed

3 de dic. de 2013

Bought a brand new BMW 2 months ago and found after two months that my door panel was repainted white. Of course it wasnt the same color as my car. The car was waxed so I ould not notice. Very deceptive dealership.

Clearview31

1 de dic. de 2013

I purchased a brand new bmw and after a month I realized that the color was off on my door panel. The edge of the door must have been damaged and when then repainted the area they used a color that was not alpine white. They waxed the area so that a month later I noticed the damage. Now I have a brand new car with 2 different colors of white on it. They are untrustworthy do not buy from them.

kllbll

9 de nov. de 2013

This is definitely a dealership to avoid. I have had nothing but bad experiences with them over the years. Not only that but I have met others who have also done business with them and every one of them regrets ever setting foot in the dealership. Some of the stuff they try to get away is shady at best, if not illegal. How can a BMW dealership be this bad? Go to ANY other BMW dealer.

Smhalls

5 de sep. de 2013

On Tuesday of this week, my car overheated and had to get it towed (not by your dealership) in to your BMW dealership. I wont go into details of the towing, but it was a miserable experience and i was not too happy.I walked into your service department and was immediately treated like a king! I'd like to bring special attention to service advisor Mac and Michelle, who got me a loaner car. They were understanding, very considerate and helpful beyond what I would have expected. They recognized I'd had a bad day and went out if their way to make it better. And they did. Job well done folks!

VincentCalcagno

18 de jul. de 2013

Had my BMW in for service. Craig took excellent care of me. At first he couldn't fit me in the same day I called for it, but then he called me back several hours later and said he had a last minute opening so I went over and dropped off the vehicle. They put me in a service loaner, (something you usually have to schedule days in advance at other dealers) and I awaited the repair. The following day, my car was returned back to me after completing a wheel repair and oil/filter. They must have done a hand car wash, which was a nice touch. I would recommend Craig in service anyday.

Stephen Baldino

14 de may. de 2013

April 25, 2013 Dear Mr. Levene, I am writing to you today because I have had the good fortune to be assisted by Mac Drupka when I came to the dealership for service April 12, 2013. Macs professionalism and courtesy will keep me coming back to Orange County BMW for service as well as my next BMW. In a time where mediocrity is the rule, Mac is the exception. You are fortunate to have him as a service advisor. Have a good day and God Bless. Sincerely, Stephen A. Baldino

stephenbaldino22

13 de may. de 2013

April 25, 2013Dear Mr. Levene,I am writing to you today because I have had the good fortune to be assisted by Mac Drupka when I came to the dealership for service April 12, 2013. Macs professionalism and courtesy will keep me coming back to Orange County BMW for service as well as my next BMW.In a time where mediocrity is the rule, Mac is the exception. You are fortunate to have him as a service advisor.Have a good day and God Bless.Sincerely,Stephen A. Baldino

michael008

26 de dic. de 2012

They will steal from you if they have the chance. They stole from me, and are huge schemers. Do not get a car from them!!! and after you have the car you will never be able to get in touch with them. They are all the presidents of the U.S. once they have your money.

Phillip

16 de sep. de 2012

Bought a 535 xiT there, traded my old X5 in. Great service, very professional and good deal. Will recommend this BMW dealer any time.

tomsmadness

9 de jul. de 2012

Stopped in regarding national lease offer. They claimed they could not get it right away and would have to be ordered from factory, which I understood at the time. I got the feeling he was trying to brush me off. When I inquired about a car they had on the lot a few days later, they claimed their network was down and would have to call me back. They never returned my call. Ended up with a new S4, much happier. Sorry we couldn't do business.

gregoryhaines

7 de abr. de 2012

I bought a "Certified" 325ci and had a few issues, they fixed the simple ones but the leak into the trunk. After multiple times taking it back I was told that that convertibles leak and to park it on flat area when it might rain, Took it to Prestige BMW in New Jersey cost $$$ but now its fixed. Received a bill for over $1500 and sent a request for reason twice and never got a response just another bill showing over 30 days. I think the sales team is good, they know their product but finance is running a scam and service can only fix things similar to fixing a GM which was the dealer there before, maybe same mechanics.

M212

29 de mar. de 2012

While I was researching another dealership - OCBMW popped up, and to my surprise - they are getting all 5 star ratings and their bad ratings have been removed! This is a stark contrast to what I saw, prior to leasing my vehicle from them in Dec 2010 - however, I wanted to give them a chance. Dumb of me to give a small dealership an opportunity.In my opinion, the people I worked with (above) are horrible. I called BMW to file a formal complaint against them and the dealership. In fact, Jeff, the sales manager asked not to file a negative rating as that may impact their year (I documented his request with BMW.) The issues, 1) the wood trim on my car - while my sales order form identified Bamboo the ordered it with a different trim - probably an oversight, 2) I contacted the business manager (Ed) to order a wheel and tire package, but he did not put it through. Colin- nice guy, but totally useless.Since I took delivery at BMW in SC - the car was already in my possession and my liability. BMW was of no help. Jeff, the Sales Manager claimed, in a round about way - that having been in the business for 25 years - he knows where he has advantage. However, what Jeff does not realize is that digital media enables past issues to be brought alight such that new consumers can be wiser. If you do an more expansive search beyond this site, you'll notice some very dissatisfied reviews of this dealership. By the way, I have an extensive array of documentation detailing my interactions with them (that I am willing to share.)

Njzangel

26 de dic. de 2011

Great people, very nice showroom and everyone was willing to help. Although was just shopping around they were very nice unlike other locations. Recommended location

anand1978

17 de nov. de 2009

I visited OCBMW early March when I wanted to purchase a 335i. Right from the start, I had a very pleasant experience with the sales team - specifically Ron. He made sure I made a very unhurried and informed decision while providing me with all the information to do so. Jeff and Ed helped make sure I got a very competitive price. I have been buying cars for a while but this is by far the best team I have worked with. Lisa is a great service manager with a great service team. Wyatt is another guy on the sales team who is great to deal with. All in all top notch. I would recommend them in a heart beat.

mwares

3 de jul. de 2007

Orange County BMW has been a pleasure to deal with. I think their service department is top notch and the staff could not be any nicer. I never hesitate to bring my BMW to their dealership because I know I am dealing with friendly people who do quality work. Also, I feel since it is a smaller dealer, they are more personal and willling to help you. Some of the other dealers in the area only seem to care about making money. I highly recommend Orange County BMW.