canadyc95

17 de jul. de 2014

Came in looking for the VW Eos I saw online. I test drove the car with Josh and he pointed out many things that I had no idea to look for when buying a used car. Overall, I liked the car but did not realize the possible maintenance costs that may arise in the coming years. Upon returning back from the test drive, Josh had me check out a 05 Toyota Solara. At first I was a little apprehensive but he soon showed me why he felt the car was much more suitable for me. I found the car to be much more to my liking! Josh was absolutely amazing at his work! Ive never worked with a salesman so diligent, realistic, and knowledgeable. Highly recommend him and will certainly return when its time for my next car! Thanks!

Oak Lawn Mom

16 de jul. de 2014

We went to Orland Toyota and were helped by Josh Tornabeni who was very helpful and eager to answer all our questions. We felt as if he did everything to make sure that what we wanted in the vehicle we chose was exactly what we were looking for. Josh also made us feel as if he would do everything in his power to ensure we received the best price for the vehicle that we purchased. We will definitely be back to by our next vehicle from Josh Tornabeni at Orland Toyota.

Satisfied Corolla buyer

12 de jul. de 2014

Wonderful experience buying a new 2014 Corolla LE I began with some internet research and ended up at two dealership websites...Orland Toyota and a competing dealership website. On the Orland Toyota site, I got connected with Joe and in a few back and forths, I was given a very competitive price on the Corolla. The other dealership could not match the offer nor were they as thoughtful in their responses. So I made an appointment to go in that day where Joe connected me with Josh. I took a test drive in the vehicle Joe and I discussed, Josh explained the features of both the car and the dealership. He made a big point about his desire to build a relationship with me through the car's entire lifetime. He answered my questions clearly. As a result, I agreed to buy the vehicle. The out-the-door price was what I had agreed earlier via email. Took 1.5 hours from walking in to the dealership to leaving with a new Corolla. No surprises! A wonderfully pleasant experience...and the car perfectly meets my needs. I will trust that Josh's comments about a lifetime relationship will be demonstrated when I bring the Corolla in for service.

William oboyle

5 de jul. de 2014

Went in for an oil change, paid over $40.00, before leaving checked oil filter and found it to be the same oil filter I came in with. Supervisor didn't believe me when I told him, not until the mechanic told him that he didn't change the filter. Went back in to put a new filter on the car when the mechanic told me he didn't even change the oil. I should of called the orland police and filed a theft report. A very dishonest company. Have notified everybody I know to stay away from orland Toyota. Don't buy from this dealership, go to oak lawn Toyota and deal with Ronnie C.

flashqueen

26 de jun. de 2014

Worth the drive My husband and I knew we wanted a Toyota Sienna van, and we had checked out the prices and models available online at dealers close to our home on the northwest side of Chicago. After talking with the internet sales representative at Orland Toyota Scion, a price was agreed upon for the particular model we wanted to purchase. The drive to Tinley Park, Illinois, takes about an hour, and we were apprehensive about the promises made. But they stuck to the price and found our car at another dealership. It was delivered clean and shiny within a few days of our visit. Our sales rep took the time to show us the many options and made sure we knew how to use them. Filling out the papers was especially easy, and when we complete that task, the van was waiting, ready to drive the hour back home. I would revisit this location for my next Toyota. I highly recommend our sales rep, Frank Peligrino, for obtaining just what we were asking for and delivering what was promised.

horsefan

17 de jun. de 2014

I highly recommend Orland Toyota Scion in Tinley Park, IL. My sales person, Thomas (Tassi) Pavlopoulos, was very patient and helpful over the two weeks or so that it took me to make a decision regarding the vehicle that I wanted and the buy / lease option. We looked at multiple vehicle and lease options. He ran the numbers for me on several options. He sat with me and went over each option on several occations (and never looked frustrated). When I met him I told him it would take me at least two weeks to make a decision and he really seemed to understand. I got the feeling that he wanted me to make the right decision as much as I wanted it to be right. In the end I received the exact vehicle that I wanted (Tassi even went and picked it up for me the day that they delivered it to me) and couldn't be happier with it. The leasing process was easy and fast. And all of my dealings with this dealership have been great. All of the staff is friendly and helpful, also.

Fayth

15 de jun. de 2014

Today I purchased a car at the Orland Toyota (Rav4 XLE 2014). I was given the best service. Josh was extremely helpful, courtesy, and friendly. He ensured I understood everything about the car I was purchasing. I did visit two other dealerships before I came to his dealership and I had almost given up hope on finding my dream car. Both Sue & Josh helped me find the car I needed and fit my needs. I could not be happier with this experience. This dealership was well organized and well stocked with a variety of Cars/SUV's. Sue & Josh immediately found what I was looking for and ensured I was happy. They are both great assets to this dealership and I would recommend them if you are looking to buy a Toyota. I feel amazing about my purchase and I feel like I got the best deal. Thank you very much Sue & Josh and I will ensure to let all my friends and family know when they decide to purchase a new car.

MCK

12 de jun. de 2014

My wife and I started months ago comparison shopping on the Internet for a new car. Worked with Nissan, VW, Ford and Toyota. Ultimately bought a Toyota Corolla and we love it. We received wonderful, patient, respectful, customer service from Agnes, the Internet person, who endured our many emails over several months. When we were finally ready to stop by and see Toyota in person, Agnes sent us an email containing a number of cars and pricing which she had preselected from inventory at our price point, with the options we requested. We ultimately purchased one of them. She also provided this list to our salesperson. With a prescreened list in hand we did not waste time on cars we did not need to see - it was a very efficient process. Rima, our salesperson could not have been nicer. No hard sell, just intelligent, knowledgeable conversation and a wonderful attitude. She made the purchase experience pleasant. In order to close the sale she stayed way after closing on a Friday night with my wife and I. I if you go there ask for Rima! Candidly, after visiting the competition, I was honestly surprised to see how much more in options I got for our dollar from Toyota. This is our first experience with a Toyota dealership and it has been a great one. Based on this experience I intend to bring my service business to Orland Toyota as well. We will see how well that goes, but at this point I have no reason to expect anything other than great service. Kudos on a great job!

tablin1

9 de jun. de 2014

Best Salesperson EVER!!!!!! She was very receptive to our needs and gave us what we wanted in a car and more. she explained everything to our satisfaction and told us to just call or come in if there are any problems.

sidni

3 de jun. de 2014

Ask for Rima! Rima made the purchase of our 4runner stress free! She was professional, knowledgeable, and very friendly. She took time to explain all the features and to make sure it was the right fit for me. I would recommend purchasing a car from her - she and the experience were great! THANKS!

Tim and Billi

28 de may. de 2014

We went to two dealerships that day (Toyota and Hyundai) and the experiences were worlds apart, a big credit to Josh and to the dealership. Service and information were excellent. Josh is a consummate professional. At the other dealership, a nice sales rep just dragged it on and on, kept us waiting forever, as if we were supposed to stew in our own juices. Dumb! Josh and people at OTS were prompt, informative, attentive. Not pushy. Josh even assured us hewasn't trying to rush us... just wanting to respect our time limits. as we'd stated them. It was clear to us that Josh is very proud of the dealer he works for. Took us on a tour of service dept. Made sure we had cards and brochures. Assured us in every way that we were valued clients to him and the dealership. We've already told three people about OTS and Josh and recommended them highly. Tim and Billi Traynor

NewToyotaOwner

27 de may. de 2014

We came in knowing what vehicle we wanted, and everyone at Orland Toyota made sure that we got it. Great experience with sales (both Sales Manager Chris F. and Sales Consultant Marek Okreglak). We'd recommend this dealer to others (and have!).

acconway

18 de may. de 2014

Best Car Purchase Experience! We had nearly finalized a deal at another Toyota dealership in the area, when at the last minute the manager changed the price. We immediately left the dealership and decided not pursue any other discussions. At that point, we started calling around at other local dealerships and ended up talking to Debbie at Orland Park, who gave us the best deal. When we arrived at the Orland Park Dealership, Debbie introduced us to Josh Tornabeni, who was going to complete the sales transaction. We told Josh the price that we wanted to pay for the car, provided him the previous paperwork from the other dealer confirming the price that we had negotiated and more importantly told him that we did not want any further negotiation. Josh was upfront and honest. He had a quick conversation with his manager and came back with the response we wanted to hear. While we were waiting for the paperwork to be drawn and completed, Josh had the car detailed, waxed and filled with gas. He even introduced us to two of the Managers, who were both very nice and appreciative that we decided to purchase a car at their dealership vs. another one. Since the car we were purchasing was for my mom, Josh made sure that she was happy with the car that she selected, showed her the service area and re-assured her that if she ever had any questions to never hesitate to call him. He made the comment that the dealership was his second home and he wanted to make sure that we were comfortable any time we had to visit. Josh escorted us to Roxanne's office to complete the financing paperwork. Roxanne was equally polite and entertaining. Overall, the entire experience was very pleasant. We were in/out in 1 hr. 20mins! (We were in the previous dealership for 4 hours and walked out.) We highly recommend the Orland Park Toyota Dealership and most importantly, Josh Tornabeni!

Waldek

13 de may. de 2014

I buy a new toyota rav4 and this dealership give me a good price and selesman are so helpful and let me know. About this car so helpful thank you Toyota

Spero

8 de may. de 2014

Purchase Used 2011 Toyota Camry Frank was friendly and sincere through out the process. He helped me purchase my car rather, than selling me a car. Everyone at the dealership including your Cashier to the After Market Salesman, Ron Orel, gave the impression that they wanted my experience to be as good as possible. My only suggestion would be to find a quicker way to deliver the car. The paperwork and waiting was rough however, Moose made the last stretch a real pleasure. This was my fourth purchase at Orland Toyota and as always, I feel very good about the whole experience.

Ken

7 de may. de 2014

This dealership sets the bar. My wife and I just purchased our THIRD new vehicle from Orland Toyota-Scion. Our siblings add another three vehicles that our family has purchased from them. I have bought a lot of new vehicles during my life (15), so I've had a lot of "experience" with new-car dealerships. In my view, Orland Toyota-Scion sets the standard that all dealerships should strive to achieve. From the Sales team (Chris Fischer and John Bingham, particularly), Finance, Service, to the receptionists, this dealership understands how customers should be treated. I'm all about doing the job the right way, and trying to be the best at what you do. Simply, that is Orland Toyota-Scion.

jaleaks

28 de abr. de 2014

Brittany Ellison is the best!!!! Brittany Ellison has a wonderful, friendly and enthusiastic demeanor. She is hard working but not pushy, which helped our new car buying experience that much more pleasurable. We will definitely go back to this dealer and Brittany if and when we ever need to buy another car. We highly recommend her! :)

Mike

24 de abr. de 2014

Great People, Great Product Everyone at the dealership - from the salesperson to the porter - was positive and professional. My questions were answered. My needs were met or exceeded. I was not pushed into something close to what I wanted. My exact car and exact color was located. And, I got it for the price I wanted to pay. So far, the mileage is even better than I was hoping for. Add in attractive financing (0% for five years) and what is not to like?

Joe

22 de abr. de 2014

John Davison was wonderful. We don't like high pressure salesmen, he helped us to find what we were looking for. He was very patient and accomodating. We also liked the lifetime used car warrenty offered by the owner of the dealership. Will definately refer others to John.

Teacher

18 de abr. de 2014

I had a very positive experience at this dealership. Marek,the salesman was wonderful and was not pushy. I would recommend him to friends and family.

RichVS

18 de abr. de 2014

Very nice facilities and didn't employ hard sell tactics. Have been going to dealership for service for years even though there are other Toyota dealers closer to our home. The process took a bit longer than we would have liked, but the salesperson was very helpful and friendly.

Ronisha

12 de abr. de 2014

Turned on to Toyota! I had a wonderful experience at the dealership with Carlos. He was inviting from the front door, completely knowledgable about the vehicles, and worked quickly to explore every option for my purchase. I have never been interested in Toyota, but with Carlos' knowledge, he made me a true believer. Giving me complete access to contact him in case of any questions assured me the comfort of driving off of the lot today with a smile on my face! He has a relatable personality and very understanding. Thank you!

Brian C

31 de mar. de 2014

My wife and I just bought a Toyota Highlander from Brittany Ellison. I can't say enough good things about her. She was very knowledgeable and helpful throughout the whole process. She was also very patient as it took us a few days to decide on the color and type of car we wanted to buy. Brittany was just a pleasure to deal with the whole time. I will be recommending anyone looking to buy a Toyota to go see Brittany.

jshuish

30 de mar. de 2014

Josh was great to work with. He was patient and informative and worked with me as I worked through my decision on what car to purchase. He didn't put any pressure on me and made me feel very comfortable. I would highly recommend him to someone looking to purchase a new car.

Carly

28 de mar. de 2014

Josh Tornabeni was my sales consultant and he was amazing. He answered all of my questions and gave me honest feedback. I truly felt he was more concerned with getting me exactly what I wanted, then focusing on the sale. There was no back and forward shading negotiations like most car dealership. He was upfront about pricing and was able to offer me the price point I was looking for the first time. I was so excited to buy the 2012 Toyota RAV4. Unfortunately, I did not get the car, despite being the only person in the dealership for the first hour. A second family came in and started looking at the same car, even though Josh was already running our finical information for that vehicle. The sales consultant working with the other family knew we were looking at the same car before he started working with that family and before even crushing the numbers told the manager the family was going to take that car. SO I had to wait three hour while the other family debated weather they could afford the vehicle and if they could split the down payment onto two credit cards. While, I had a 8,000 dollar down payment ready to go. I wish I knew the name of the other consultant. While, I was able to find another car (it wasn't as nice or as cheap) Josh the superstar consultant was snaked out of a sale by someone he works with. I truly feel bad I could not buy a car from him :(

Buster

26 de mar. de 2014

Contacted by email about a particular vehicle, never received a reply!

Pat Larson

24 de mar. de 2014

I went to Orland Park Toyota to purchase a new 2014 Toyota Avalon. Frank Pelegrino was my sales consultant and I couldn't have asked for a better experience. Frank was nothing but helpful in processing my trade-in, taking a test drive, going over financing, etc. He made sure to answer any and all questions I had as well as keeping me updated throughout the whole process as to what was going on. I would highly recommend Frank if you're looking to purchase a car from Orland Park Toyota. Thanks for everything, Frank!

total13

23 de mar. de 2014

We are expecting twins in a couple months and needed a second car to tote our soon-to-be four kids around. Having dealt with Al Krajewski many times before (four previous Toyota leases, two of which resulted in purchases), Orland Toyota was our first stop. Even though it had been 10 years since I last dealt with Al, he remembered me right off the bat and quickly began working to find the right car for our growing family at the right price. We left the dealership with a brand new Toyota Sienna that fit both our needs and our budget. Al will continue to be the first (and most likely last) stop for me and my family when we need a car. Every experience I have had with Al and Orland Toyota has been a very pleasant one - almost as if we are part of a Toyota family.

satisfied Toyota owner

18 de mar. de 2014

My husband and I bought our Toyota Camry from Chris Fischer in 2012. At the time of purchase he sank my cell phone to the car. Since then I got a different cell phone and have been unsuccessful in sinking it to the car. I called Chris to see if he could help me. He graciously said just come over. I did and in no time at all he had my new phone linked to the car. His helpfulness and friendliness is why I will keep coming back to Orland Toyota (or where ever he is).

Carol

16 de mar. de 2014

I would definitely recommend this dealership and specifically Josh Tornabeni. I visited this dealership twice in the process of buying this car. On the first visit, I explained to Josh that I was not going to buy a car today, I just needed information and pricing. Even though he knew I wasn't going to buy the car on that day, he still gave me his undivided attention and carefully explained everything about the several vehicles I was considering and their cost. I never felt rushed or pressured and even though I asked many questions, Josh always took his time answering them thoroughly. And when I came back the second time, he still didn't pressure me or rush me. This was VERY important to me because I am a recent widow and this was the first time I was buying a car without my husband. I really feel that it was more important to Josh that I was satisfied and comfortable with my decision, than it was for him to make the sale. While this may not be important to a big company like Toyota, or even to the bottom line of the dealership, I assure his supportive attitude and patience is why I would recommend family and friends to see him when they are in the market for a car.

MR. COOL BREEZE

9 de mar. de 2014

I WAS LOOKING TO GET A CAR THAT WILL HOLD ITS FUTURE VALUE AND GETS GREAT GAS MILEAGE. WHEN I SEEN THE WINDOW STICKER AND GOT STICKER SHOCK AT HOW MUCH GAS MILEAGE THIS 2013 TOYOTA PRIUS c GETS, I TRADED IN MY 2012 FORD FIESTA, IT ONLY GOT 25 T0 35 MPG, I HAVE HAD THE TOYOTA PRIUS c FOR 30 DAYS NOW AND IT ONLY BURNS $21.00 BUCKS OF GAS A WEEK. I DRIVE 300 MILES A WEEK TO WORK HALF EXPRESSWAY HALF CITY AND IT GETS 50 MPG AVERAGE. IN CHICAGO CITY TRAFFIC IT GETS 53.5 MPG, WHEN I TO GO TO LOCAL GROCERY STORE IT ONLY RUNS ON BATTERY POWER FOR 3.8 MILES, I WILL SAVE OVER $ 6,350.00 BUCKS IN FUEL COSTS OVER 5 YEARS. THIS CAR DRIVES REAL GOOD AND HAS A LOT OF ROOM INSIDE, IT IS A 5 DOOR HATCH BACK THE CARGO AREA IS HUGE GREAT FOR HAULING THE DOG AND CAGE TO THE PARKS. EVERY OTHER CAR COSTS ABOUT THE SAME AND THEY DO NOT GET THE SUPER GREAT GAS MILEAGE AS THIS 2013 TOYOTA PRIUS c.

Dawna Tibbetts, Frank, and Deborah Hartman

2 de mar. de 2014

On March 1st of 2014 I visited Orland Toyota Scion to purchase a used car with my mother in law and wife. I was seriously apprehensive about buying a car at a dealership because of having been pushed into a car that I really didn't want in the past by other dealers. However after I arrived at the dealership I met Josh Tornabeni. My apprehension quickly left as we talked. I told him what I was looking for and how much I could afford to spend and he went to work on it right away. He showed me and my family several cars that were in our price range and a couple that were a little higher than what we wanted t spend but he was never pushy. We finally after about 2 and 1/2 hours found a car we liked and although it was a little higher than what we wanted to spend we decided on a 2007 Toyota Camry. This is where Sue Jimenez came in to the picture she worked with us to get the payment down so that we could afford it. Through the entire process Josh never left our side until the deal was complete and he had answered all of our questions. While going through the financing part of buying the car Sue was very understanding and informative. Not only did Josh Get me in the car I wanted he has changed my mind about car dealerships and car salesman. I would recommend Orland Toyota Scion to anyone looking for a car be it new or used. The staff are professional and are not trying to just sell cars that want you to be comfortable doing it as well. I really can't say enough good things about this dealership and especially Josh Tornabeni. Josh went way above and beyond what I expected and when I am ready to get another car you can bet your last dollar I will go back to Orland Toyota Scion to see Josh to buy a car. Josh is a 10 star salesman on a 5 star scale and because of that Orland Toyota Scion will get all my business in the future. Thank for the great experience while purchasing our car.

Beth & Wayne

28 de feb. de 2014

We are returning customers to Orland Toyota, having bought our Solara there 14 years ago. We we happy to find that we were treated with the same professionalism, honesty, friendliness and accommodating no pressure salesmanship as we did in the past. Josh provided us with his personal cell phone number and my husband did phone him on his day off. Josh answered immediately and answered his questions. We are confident that we chose the right dealership and sales person.

TnTFitz

25 de feb. de 2014

My husband and I went in to inquire about a vehicle we had seen over the internet and John Davidson was there to help us with all our of needs and answered any and all questions. He was funny and courteous and made the process of buying our new vehicle as painless as possible. I would not think twice about highly recommending Orland Toyota or John to any of my friends or family members.

Kithill

25 de feb. de 2014

Al was wonderful in helping us make our purchase. We knew what we could afford and had a car picked out. Al did not try to get us to buy a more expensive car and we appreciate this.

Scott - Totaled old Honda Van

19 de feb. de 2014

We just got the news that State Farm totaled our honda van the day before and we needed a new van. It was a Friday night and we thought we would stop in and look at the toyota. After a few minutes we like what we saw as it had more standard equipment for the money then the Honda. We ask to have the third row seat lower so we could compare cargo size and John Davison help us open the tailgate and lower the third row. After putting my wife's walker in to compair size we decided to see what kind of deal they would give us. We talked trim line and color and John had it in inventory and brought it into the shop for us to look it over. That was nice considering it was very cold that night. He offered us a test drive and the car rode better than our honda. After a little hagging we got a good price that fit our budget. Even though we were just looking and didn't have the old plates or even a checkbook. They got our credit approved and we drove the car home. The whole process was rather short compared to buying the Honda last time and painless. My wife felt we got a very good deal and was happy. We did get a good deal and when my wife is happy it makes my life easier. Thank John & Orland Toyota

Thirty-eight

15 de feb. de 2014

I came in originally, because my father had heard good things about the dealership. I stayed and decided to purchase the car that was shown to me, for many reasons. The salesman was very knowledgeable, but not patronizing or haughty. He was able to answer all my questions. He was willing to show me the cars I was interested in and didn't try to push me into anything I didn't want. I'm very happy with my purchase and will recommend this dealership to anyone .

Pat & Karen

15 de feb. de 2014

Carlos Zurita was an exceptional salesman!! He was very nice and considerate about our living situation and took the extra time to ensure that we got what we wanted without breaking the bank. We would definetely work with Carlos again!!!!

Tyra214

14 de feb. de 2014

I was at the dealership with my friend to purchase her new vehicle. Knowing how women are often treated by car dealerships, I figured I would just go as moral support and backup to all the very hard work she had put into researching her vehicle, knowing her price, and knowing exactly which vehicle she was going to purchase. Initially, she was given excellent customer service from the internet sales person (Debbie?), but even after double and triple checking with debbie prior to getting to the dealership, management at the dealership still re-negged on the deal as presented to my friend. This put the sales associate, Josh, in an extremely awkward position, and was not really an excellent reflection on the dealer management. Josh himself was the utmost in professionalism throughout the process, however, and was very good at explaining why certain pricing standards were or were not being met, and was consistently willing to go back to his managers to attempt to rectify the situation. He was a very easygoing salesman, and made the process fun. Josh was an excellent representative for this dealership, even though I am sure he was just as frustrated as we were. I cannot commend his customer service enough - it was above and beyond excellent! My only issues with this entire process came when we were nearing the end of the sale, and we met with two managers. Neither one of them made mention to my friend of the fact that she would NOT be able to drive off the lot in the car she had just purchased outright. They knew full well that this would not be a possibility, but left that unpleasant task to Josh who was also under the impression (as we were), that the model being purchased was not part of a recall prohibiting the sales of such vehicle. That was pretty poor judgement on the part of the management - but again, Josh found a way to turn the situation into one where he was able to provide excellent customer service by procuring oil changes/car washes for my friend for an extended period of time. Finally, in an ultimate show of customer service, Josh found a way to personallly deliver my friends vehicle to her driveway once the recall was over, even though this added a good 2-3 hours onto the end of his day, using his own personal time to ensure that this happened. Josh is a true asset to this dealership as he was able to put two women at ease through a process that is typically quite daunting, and to handle all the mishaps that came up throughout with a gentlemanly flair of professionalism. I will definitely be referring friends and family to go shop with Josh should they be in the market for a new car.

rob cason

14 de feb. de 2014

sue and josh tornabeni we very helpful in my buying experience. The buying of a new car was nice fast and professional. josh had answers for all of my auto buying needs. if buying a Toyota I would totally recommend checking them out at josh/sue did beat all other dealer ships. I will be buying my future Toyotas for Orland park Toyota.

Alicia Kupiszewski

12 de feb. de 2014

I am very pleased with the service I received, from the moment we entered the building everyone was very friendly. I loved that they even took the time to show my 15 year old son a truck in the showroom that he really liked. John Davison was one of the nicest salesman I have ever met, he was willing to work with me and fix a few things I mentioned and even things I didn't mention. Both John Davison and Michael Browner called me to keep me updated as to the progress of the repairs to the vehicle I was purchasing. I definitely would recommend this dealership to anyone looking to purchase a vehicle, I am very pleased with my purchase and the service I received and I will definitely return here the next time I decide to purchase a new or used vehicle. Thank you Orland Toyota Scion, John Davison and Michael Browner for going above and beyond in your service.

EmiliaB

12 de feb. de 2014

Great great great experience!!! So thankful I was able to work with Carlos. He was very patient, honest, kind and accommodating.

Bill & Kathy

17 de ene. de 2014

We purchased a new 2013 Toyota Rav4 off the showroom floor from Brittany Ellison. She was exceptional and helped us in every way she could. She was very friendly and knowledgeable. Once we decided on which car we wanted, she introduced us to the sales manager, Sue Jiminez. She was also very helpful and accommodating. We agreed on a price and then Ron Orel helped us with an aftermarket purchase, which we were happy with. Afterwards we were taken into the finance department where we dealt with Roxann Seckus. She helped us get the payment where we needed it to be after purchasing an extended warranty. After owning Chevy's for over 20 years, we decided to purchase a Toyota and are very happy that we did. I would definitely recommend this dealership!

JamZ

14 de ene. de 2014

Ali Zayyad is an excellent salesman. He answered all of our questions, showed thorough knowledge of the cars we asked about and was very friendly and welcoming. At the same time, he was not pushy which made the experience all the more comfortable. Furthermore, he asked multiple times if we had any more questions or if we wanted him to show us how to use different elements of the car. The facility is beautiful and clean and very close to home.

Marsha

10 de ene. de 2014

I gave this rating because our overall experience was very pleasant from the movement we walked in the door. The facility is very clean, the receptionist was friendly and Marek was knowledgeable, helpful without being too pushy. We left there and went to another dealer, but came back because we liked Marek and his knowledge of the car, incentive explanations and he was just very informative and helpful. We purchased the Toyota Avalon.

Christopher

6 de ene. de 2014

I bought my first car from Orland Toyota. Nathan was very helpful and friendly. He showed me the cars that I wanted to see and was reasonable to bargain with when it came time to buy my car. I definitely recommend going to Orland Toyota and buying a car from Nathan.

satisfied customer

5 de ene. de 2014

The moment I walked into the dealership I felt comfortable. Brittany was very professional and extremely knowledgable. Unlike the car salesmen I have dealt with in the past,Brittany made me feel comfortable in purchasing a car from Orland Toyota. She was friendly and we had a lot in common. Purchasing a car is a big commitment. Brittany and Guy made my decision to purchase a Toyota 4Runner from Orland Toyota a piece of cake. I am a Chicago Police Officer and I will definitely recommend Orland Toyota to all of my buddies on the force.

jwmoroney

31 de dic. de 2013

I have been a loyal Toyota Customer for many years.I was extremely impressed by my salesman Marek Okreglak. His dedication and knowledge is second to none. Even while I was waiting to purchase my new car, which took a bit of time, Marek took the time to juggle his current sale with mine. Then, when he had the opportunity, he gave me his FULL attention, and got me the price and the car I wanted. I will ALWAYS recommend ORLAND TOYOTA to my family and friends.

Mike E

27 de dic. de 2013

Great experience for my used car purchase. Marek was very knowledgeable and helpful both prior to and after the purchase. Would buy again from Orland!

Kris A- Car Guy

22 de dic. de 2013

Sales personnel (Tom Vaughan) was extremely knowledgeable, friendly, and provided excellent service without any pressure. He knew the product line and details and exhibited a professional and friendly demeanor. I would not hesitate to purchase another vehicle thru him! In addition, Al Perry provided excellent and thoroughly professional financial services. Al Perry was also a very friendly individual and was not in any way a pressure oriented individual. I have always dreaded purchasing a new vehicle due to the games and pressure sales that some dealerships exhibit, but found these individuals and Orland Toyota Scion to be an extremely friendly and impeccably clean dealership. Thank you to all for making my new vehicle purchase a very satisfying experience!

angie

10 de dic. de 2013

Marek,what i call him> was very helpfull in attending to our need ,looking for a car that was at a perfect price and a perfect car for us.He went help us even it was his day off..Me and my wife was very satisfied with his service,his genuine help to us.We are asians and we never felt that his way out to treatment of being left out and being disregarded. My Friends i would highly reccomend Marek to be youre agent and you wont be disappointed .. REMEMBER LOOK FOR MAREK,MAREK MAREK OH What we got was an ACURA RSX WOOHOOO

CeCe

10 de dic. de 2013

Niani was great. She had excellent follow-up and was helpful in answering all of my questions. She addressed my concerns in a friendly, courteous manner. I am looking forward to purchasing my next vehicle with this dealership. Never thought I'd purchase a Toyota especially a Camary. But I was blown away by the excellent service and helpful advice. I am also well pleased with my purchase.

Walt

8 de dic. de 2013

I have rated Orland Toyota/ Scion as excellent because I am a repeat customer. I have used the expertise of Al Krajewski each time and have been well served each time. Al is friendly, has wonderful knowledge of the vehicles, gets to know you personally, is efficient and hospitable. The whole experience is painless and takes no time at all.

AdamTyl

5 de dic. de 2013

Excellent products. Excellent service. The service is consistently friendly and the quality of work is perfect. I bought Toyota Rav4 and I love it. I was getting quotes from 2 different Toyota dealers but Orland Toyota Scion gave me the best deal.

FG3

4 de dic. de 2013

Niani was thorough and extremely attention to my needs as a purchaser coming out of a bankruptcy. She clear explained the terms and options available to me and provided an accurate overview of what the entire process would entail. Needless to say, I walked away with a great vehicle at a decent price with great financing terms. I couldn't had a better experience...Niani was awesome.

Dona-newage1

17 de nov. de 2013

Everyone at the dealership was helpful and friendly. However our salesman, Ali Zayyad, made the new car buying process simple and stress free. Thank you both Orland Toyota and Ali for service above and beyond norm.

Matt Littlefield

16 de nov. de 2013

Marek was very friendly & helpful, from our multiple test drives over a couple months of trying to decide on a vehicle to the closing of the deal. He went to get the car for us on his morning off. Al was very friendly & speedy with the paperwork, because we did not have a lot of time. I would highly recommend the entire company. I dropped off the Highlander yesterday to have running boards installed, & many of the same service team members are STILL there after we traded in our Avalon 3 years ago! GREAT run dealership in every area!

BettyK

15 de nov. de 2013

I recently purchased a new 2014 Toyota Tundra and could not be more pleased. The Sales Professional, Marek Okreglak was friendly, thorough,and very helpful. He followed up on everything that I had inquired about, spent time with me discussing the vehicles, options and my concerns. The entire staff was great-from the manager who introduced himself, to the finance specialist, service department employees, and of course Marek. The transaction was smooth and efficient. I am really enjoying me new car.

Zman23

5 de nov. de 2013

The overall experience at this dealership was nothing short of fantastic. The employees that helped me were very genuine and kind and made sure that I was taken care of in every way. They gave you a good feeling about buying a vehicle from them. Al P. took the time to go over all features in the truck i bought and made sure I had no questions before I left. Roxann was very thorough explaining the sale to me and made me feel extra comfortable about buying a vehicle from them. I will let everyone know that this is the dealership to go to if they are in the market for a toyota and will be back soon to purchase another vehicle for my Fiance. Thanks again!!!!!!

Karen Malahov

3 de nov. de 2013

Personally, I'd like to thank Mr. Marek Okreglak,a Sales Consultant who helped me to buy a desired car ( Toyota Corolla-2014). He was a great help for me, who is very kind and professional in his sphere! The vehicle that I've now meets all what I was looking for. It's a great pleasure for me to ride it every day!!! Thank you for your professional attidude and excellent service! Best regards, Karen Malahov

Steve P.

22 de oct. de 2013

I am pleased with the 2012 Toyota Camry that I purchased from this dealer on 10/19/13. My salesmen, Chris Kowalis was very patient and answered all the questions that I had. I am confident that I will driving this car for years to come. I would recommend this dealership and Chris to anyone wishing to purchase a car.

Erin McQuinn

22 de oct. de 2013

I went to the Orland Park Toyota this past Saturday to trade in my 2003 Volkswagon and look for a new car. Originally, I was nervous about the car buying experience since this was my first time looking for a new car; however, I was immediately put at ease upon meeting Al Krajewski, the friendliest salesman I have ever encountered. Al helped me to receive the best price for my Volkswagon beetle, which allowed me to purchase a beautiful 2013 RAV 4 at a great price. He patiently walked my husband and I through all of the necessary steps and clarified any, and all, questions I had. Even after we decided on the car, Al patiently explained every last feature in the vehicle and made sure my car was shiny and flawless before I took it out of the lot. I can't thank Al enough for this wonderful experience! I absolutely love my new Rav 4, and I will be encouraging all of my friends and family to stop by the dealership the next time they are in the market for a new vehicle.

jankrzemien

16 de oct. de 2013

I was very satisfied with the service and treatment of the salesman Marek Okreglak. He was very helpful and gave me a very reasonable price to fit my budget. I would recommend this dealership to anybody looking to buy a car.

stonekill007

11 de oct. de 2013

Mr. Rodriguez was a pleasure to deal with, he sold me the vehicle, me and the wife wanted for ages. Not only was he very helpful in choosing the right vehicle, but for the time we spent there (all day) trying to negotiate a price, he showed patience, dedication and a good knowledge of knowing his business. I will very much recommend my associates to come and talk to Mr. Rodriguez for their next car purchase, that being a Toyota.

Mike Kowalski

6 de oct. de 2013

Prompt and courteous service. Both individuals checked above were very helpful in my selection, guided me to the vehicle perfect for me and my teenage son. I had several options but they thought the Camry would be the right choice and I agreed. I would definitely recommend this dealership to others. In fact I already have and they purchased vehicles here too. This Camry is muy third purchase here and I will be back.

Tim

12 de sep. de 2013

An enjoyable dealership to visit and follow up by customer service staff and salespersons. When ready to buy another car, I will return to OrlandToyota.

toyotanewbie

2 de sep. de 2013

Al Pierce did everything we asked for and matched the price we were looking for. Al was a first rate professional and showed us all the tips for getting the best gas mileage using our new Prius. We made the right choice and were glad we stayed local. Thanks Orland Toyota.

scionboys

31 de ago. de 2013

This dealership offers reliable and affordable cars. Has a good facility, a wide parking lot with variety of cars to choose, and approachable employees. Best car dealership in town.

Rozlita

30 de ago. de 2013

Everyone at Orland Toyota treated me with respect, kindness, and patience. When I say everyone, I mean every single person I came into contact with. John Bingham was the absolute best! When I couldn't physically come into the dealership, he communicated with me via email. This made things so much easier and saved us time when I did get in to the dealership. John was my partner in this car buying experience from beginning to end. He was the one who showed me the used cars and took me out for the test drive. He was the one who answered the questions I emailed to him the next day. He's the one who patiently shifted gears so to speak when I decided I wanted to look at new cars rather than the used ones. When the one I wanted was purchased right before I said I wanted it, John found one that was (except for the color) identical. John never pushed anything on me. He never made me feel like he was trying to pull the wool over my eyes. In a matter of a day and a half, this man had me trusting him as I would an old and dear friend. When I did finally decide on a car, he did everything in his power to get me into that car right away. He knew how much that meant to me. And when I sat in my car--as the new owner--John was right there to celebrate with me. And the best part, I felt like he was truly happy for me. My car comes with 2 years of covered maintenance. I will be there every 3 months not just because I want to take good care of my car--I really want to see my new friends at Orland Toyota again. This was truly THE best car buying experience I've ever had.

Jami Kuyper

29 de ago. de 2013

I was extremely please with my whole experience at Orland Toyota. I had previously shopped around to several dealers in search of a new 2013 SUV. Ali Zayyad was extremely helpful in accommodating me in finding exactly what I wanted in my new vehicle. He was professional, sincere and honest, and I appreciated all of his knowledge regarding the vehicle I was looking for. Orland Toyota not only gave me the best price for the Toyota RAV 4 that I ended up purchasing, but also gave me a great trade-in price for my vehicle. And I didn't have to spend hours in negotiations. I would highly recommend Orland Toyota for your next car purchase!

Carlos Sotelo

22 de ago. de 2013

I enjoyed the salesman's service, courtesy, attention, and honesty. I would gladly recommend this dealership and specially the salesman Marek Odreglak to my friends and family.

Mike F

14 de ago. de 2013

It was a great experience. Tom was very helpful helping us find the right truck. He was very considerate of my children, since they had not had time for lunch. The overall experience was un pressured and truly worth wild.

pokerchips

11 de ago. de 2013

My family and I have been purchasing vehicles from Al at Orland Toyota for over 10 years. Even now living over 100 miles away, we still travel to Orland Toyota and see Al for all our car buying needs. I was looking for a 2013 Toyota Avalon in white and while the dealership did not have it in inventory, they found one in the area and traded for it so I could purchase thru Orland Toyota. Al's high quality service and attention to detail makes the buying experience outstanding. Roxann in finance also was great and make the the transaction smooth and easy. We will continue to purchase all future vehicles from Al at Orland Toyota.

Darek

11 de ago. de 2013

I am very glad that I went to OrlandToyota! Marek Okreglak is a really great man who help me a lot with buying my wonderful car. He is very kind and professional. I strongly recommend him everyone who wants buy Toyota in the future. Thank you Marek.

Bettye T Jenkins

10 de ago. de 2013

Today Marek Okreglak helped me buy a new car. He was pleasant and just a joy to work with. I highly recommend him to others. He was efficient, but not pushy.

Tan

7 de ago. de 2013

My wife and I went in to Orland Toyota with an offer from another dealership on a 2013 Sienna XLE who didn't have the color we wanted. We were shopping for our first Toyota. Upon walking in, my wife and I were met immediately by John Bingham who promptly greeted us. We let him know what we were looking for and he immediately got to working for us. We had already test driven the car so that wasn't necessary even though he offered. After showing us a similar car, we sat down and talked numbers. Eventually, we got the offer from the other dealership matched. They didn't have the car in their inventory, but were able to obtain it within 24 hours. John was professional, courteous and prompt in dealing with us. Roxann the finance person was as well. She gave us the available maintenance and warranty information and was not at all pushy about it. Before leaving with our new car, John took some more time to show us how to use the various options in the car and was able to answer all our questions. We left happy customers.

Stepan

24 de jul. de 2013

Marek has excellent customer service skills. There was never any type of pressure to purchase on July first. I thought about the purchase for a couple of weeks and decided the vehicle was a good fit. I phoned Marek to let him know I was coming in on Tuesday July the 23rd. I came in the 23rd and purchased my new vehicle and to my surprise I find out upon departure it was Mareks day off. I must say Marek has gone far and beyond to make this the best purchase experience of my life. The only reason I rated my overall experience good and not excellent is because I am spending a lot of money on a new Toyota and received a cheep tacky key chain!

toyotafjman1

16 de jul. de 2013

Bought a used 2012 Toyota F J Cruiser in june 2103. I am very happy with the truck,and i was most pleased with Chris, not only for his friendliness,but also his knowledge of the vehicle, he made sure i knew all the controls and features before i left the lot. I look forward to a long relationship with this dealership. I recommend Orland Toyota to anyone ready to purchase a vehicle.

Chandra Kammari

15 de jul. de 2013

I went into the store to buy an '03 Camry... the sales person that I was assigned to, pleasure to deal with.. he was very very helpful.. friendly and has done anything and everything a "model" sales person would do to please the customer.

Nick

14 de jul. de 2013

We give Orland Toyota a high rating because of excellent service, fair pricing, and knowledge of product. We worked with Marek and Vince. Both were warm and friendly and did not use manipulation or pressure sales tactics to sell us a car. We will likely return to Orland Toyota.

Lovemyprius

13 de jul. de 2013

Joe is very knowledgeable about the prius...and explained everything in a way that I was not only able to understand it but also retained the information. He not only answered my questions but he anticipated related questions so it all made sense. Would definitely recommend both Joe and dealership

Camryfan

20 de jun. de 2013

Everyone I spoke to was friendly and understanding. Garrett is a good example of what all car salesmen should aspire to become. He answered all of my questions clearly and professionally. He was not condescending or deceptive as I have experienced at other dealerships. He made what could be considered a stressful and overwhelming experience, a little easier. I look forward to working with Garrett in the future and recommending him when asked if I know of a car salesman you can trust. Thank you.

CorollaS

19 de jun. de 2013

I have given them the best possible rating because they have helped me in numerous ways while selecting a car to purchase. The atmosphere was great, I didn't feel pressured when I initially visited them on a Tuesday. The sales consultant understood I was just browsing while giving me useful information on the cars. I came back on a Friday and test drove a car I liked. I wasn't pressured to buy, but I wanted that car so badly. The finance department helped me out and we worked out a great deal. I love my new car and I appreciate them helping me out the way they did. Chris and Roxanne are truly spectacular!

Tunde

16 de jun. de 2013

In the last 6years i have bought 4 different models of Toyota, Ali Zayyad is the best sales representative, i have ever met, He takes time to explain different feature of the car and pricing to you, after making a deal, He will take you to your car and show you how to operate equipments in the car. Hes very ready to answer question at anytime regarding any issue with the car. I once had a problem with the 2nd row seat of my 2012 Toyota Sienna and took it to the dealership, Ali's response was very quick, the service technician was good too. I have also met the manager Tom who will bend over backwards to make the deal happen. So far my buying experience with Orland Toyota has been very pleasant. I will recommend them to first time Toyota owners.

smstl14

4 de jun. de 2013

Chris has done an excellent job at finding me the car that fits my exact needs. I am a student and was looking for a car on a budget. Chris was able to find the most perfect 2013 Toyota Camry for me. I'm very happy with this purchase and this dealership in general. I look forward to coming back to Orland Toyota in the future.

Dave D.

13 de may. de 2013

We dropped in on John with about an hour left before closing. We knew the car we wanted and how much we wanted to spend. He quickly got a quote on our trade in, and worked hard with the financing guys to get us the deal we wanted. We kept him there after the doors were closed, but he got us the car we wanted. We can't say enough about how well they treated us.

jrita7

1 de may. de 2013

John Davison was very helpful, knowledgable, and professional without creating a hard sell atmosphere. He made me feel comfortable and was very accomodating to all of my requests and questions. It was a very nice experience and I would not hesitate going to him again or recommending him to a friend

SIA Rick

5 de abr. de 2013

I purchased a 2013 Tacoma at Orland Toyota. The sales consultant I dealt with was John Bingham. What a great experience. John made me feel right at home from the time I walked in until the deal was done. He was willing to work with me any way he could to get the deal done. The vehicle I purchased had to be sent from another dealership out of state and John kept me updated every step of the way. I have purchased many vehicles in the past and it always seemed like a me against them to get the best deal. It wasn't like that with John. It felt like I was dealing with a friend.

Happy in Lemont

2 de abr. de 2013

We purchased a used vehicle from John about 3 years ago. Had a wonderful experience with him at that time. When we came back this time to purchase a new vehicle, he was just as friendly and helpful and even though he was busy and had to have Al help us, he still made time to come around and make sure we were ok. Al was also wonderful to work with. Very knowledgable and neither was pushy at all. I know we will be buying more cars from them in the future and definitly will recommed them to others.

PJ Casey

25 de mar. de 2013

I had the best car buying experience of my lifetime this past Saturday when I bought a 2012 Toyota Sienna from Al Krajewski. Al was the consummate professional. He took time to search the inventory for a better choice than the car I originally came in to test drive. He assisted me with all of the various issues for example, showing me how to save money by buying new license plates instead of transferring my old ones. Al was pleasant to deal with, and he answered all of my questions in an honest-straightforward manner. I could not be happier with my new Toyota, the whole buying process, and Orland Toyota. Five star rating!

Happy Corolla Owner

23 de mar. de 2013

No one really likes buying a car...but Tom Vaughan made it pretty painless! He did not pressure me, even after my second visit to test drive the Corolla. That is what brought me back. He is knowledgeable and down to earth. When I picked up my new car, everyone was so nice! Tom took alot of time with me to show me the inner workings. He even set up my Bluetooth like a pro. I love the car and I love Orland Toyota

AKM

22 de mar. de 2013

We needed a mini-van because we are having a third child. I had purchased my previous car from this dealership and I had the car for 13 years with no major problems and 180,000 miles. I was still driving the car, our family had simply gotten to big for everyone to fit in it. Al Krajewski was our salesman. He was extremely nice and patient with us and helped us to find a mini-van that we liked and fit our budget. I would recommend Al and this dealership to anyone who is looking for a new car. We were extremely satisfied with our experience.

bparzych2

22 de mar. de 2013

Arrived at 9:30 AM left at 6 PM. I think deal was ok. The price on Toyota Certified Used was lower than price on dealer website; they honored the price but refused to negotiate price that we had. The tire had plug in it, which there was no room for negotiation. Not to happy about that. I think tire got flat in parking lot from nails I saw with construction going on. I am not happy that cost of tire was passed onto me. Otherwise, a decent experience.

Scion TC

20 de mar. de 2013

Went in to Orland Toyota not knowing if I wanted a Camry or a Scion TC,Chris Fischer was extremely friendly and helpful in making my decision of the Scion TC. He was very knowledgeable of his product and would definately recommend him to anyone buying a car.

Hank

18 de mar. de 2013

We walked in the dealership pretty late that day (45 minutes before closing). I didn't expect to get my car the same day. But they stayed late and helped me get the paperwork done and gave the car to me the same night. Ty is helpful, friendly and not pushing. There was one key missing. He and Chris were able to locate the key and gave it to me when I went there to pay the car two days later. Overall I enjoyed the experience and would like to go back if I want to buy another car.

Beauford

25 de ago. de 2012

I bought a 06 Wrangler here last week. Beforehand, I'd been considering making the 4hr drive for it based on a verbal agreement with "Chris" that the sale included a soft top (a $800 value) and a hard top. Due to the distance, the inclusion of the extra soft top was a big part of my interest. On the day I drove out there, Chris sheepishly tried to explain away how the soft top had been lost. I know it was an honest mistake... However, he went on to tell me that it's disappearance wasn't his fault. As he explained it to me, "managers can't babysit their employees". Sorry Chris, but as a manager, everything that negatively affects my experience at your establishment is your fault. Manager or not, having integrity in your words and actions is important. I expected him to go out of his way to give me a replacement top, a better deal on the selling price or, at the very least, a heartfelt apology. Instead, he continued to refuse to take responsibility for his team's mistake and told me to take the deal or leave it. He definitely didn't go out of his way for me.

Venza lover :)

11 de ago. de 2012

Wow, definitely didn't read the reviews before I went to Orland. But my experience wasn't nearly that bad. I knew I wanted a gently used Venza in white with a sunroof and leather seats and they had just that. So, despite the inflexibility on the price, I went and got it. Our salesperson Ali was very helpful; he did come down on the price $1000 and he tried to work out other options as well for my husband and I (like offering me more money than carmaz for the car I was selling and putting pressure on the bank to give us a lower interest rate). We showed up after his working hours one day and he even came back to the dealership to help us out. He does call back if I need something and was very helpful with follow up issues/questions I had about the vehicle. I will definitely be sending business his way if I come across anyone who needs a car.

Fast Driver

29 de jul. de 2012

After two trips to the dealership and talking with the salesman and then the 'closer' and a deal was agreed upon, the salesman changed the agreed upon deal. I walked out very upset because they didn't stand by their word. I called the general manager and he said he would look into it and call me back. He never called. I called five times and he NEVER called. The GM should listen to his own message on his voicemail because he must have forgotten what he said.

Brenda

7 de jul. de 2012

From the deal to the service... Bad customer service all around. Unfortunately for me they had what I was looking for...even searching as far as Indiana and Michigan...never never never would I go back!

camry enthusiast

15 de jun. de 2012

We bought 3 cars from this dealer. we got good deals and a good experience from buying a car from there. The downside to this dealer is the service/repair. when they try to sell you someyhing or a part they dont tell you all the hidden fees, charges, and other prices. if you spent $100 on a part, then you end up payin $400 on labor and other fees. my wallet started crying in agony. but i have no choice.

Purchasee

12 de abr. de 2012

I would not recommend this dealer for buying a new car.

araboth

12 de ene. de 2012

I can't fit all the things that went wrong here. They sold me a car that didn't have the features they said it would. When I went to pick it up, they pointed me to the cashier and she gave me a key. That was it. I had to find it in the lot, remove the stickers, remove all the interior plastic protectors. I had no plates, no 2nd key, no manuals. In the next few weeks, I'd have to call them over and over to find out what was going on with the add-on's they sold me originally. Once, only once, did i get a call from them. Every other (of man) "we'll call you right backs", ended with me waiting too long and calling them back. I wish I never had stepped in that toyota. I wish I could give the car back. I will be going anywhere else for service and any further help. The cashier that gives you the key is the height of their "customer service"

reenapatel

19 de jul. de 2011

no hassle, no pressure it was a good experience overall because i didnt feel pressured

Shoparound

3 de may. de 2011

Broken promises they say one thing and do another they try to change the terms of the contract leaving you frustrated when your supposed to be the customer

doctorlivingstone

14 de abr. de 2011

Service is 25 to 40% higher than other Toyota dealers depending on the work to be done. Call around and you'll see. "Diagnostic" fees are charged if they do the work or not. I had to return THREE times to get a repair completed correctly. Parts not installed - at all. . . run from these guys