liu28

3 de jul. de 2016

I recently ordered and purchased a 2016 GTI through O'Steen VW. The process took 3+ months, most of which was waiting for the car to be built. I worked with Engels in internet sales throughout the order/purchase process and a little bit with Eddie in finance at the end. I highly recommend them and O'Steen VW overall to anyone who is looking for a professional, transparent, and low-pressure transaction. I am a picky customer when it comes to new cars. The configuration I wanted for my GTI (2-door, S w/performance, lighting package) was apparently very uncommon and I wanted to custom order it from VW. I contacted 4-5 VW dealers and although they were all highly attentive initially, all of them--except O'Steen VW--proceeded to ignore my requests the second I told them I wanted a custom build instead of a vehicle they had sitting on their lots.I am also meticulous when it comes to numbers. I like to have the relevant figures (price, dealer fees, tag/title fees, APR, etc.) all laid out well before sitting down and signing anything. I also like communicating through e-mail because it saves time and creates a "paper" trail. Engels worked with me patiently throughout the 3-month long order and build process, keeping in touch over email and text, not once trying to pressure me into a "similar" vehicle they had on lot instead of the one I actually wanted. He and Eddie were also very transparent when it came to pricing--there were no surprises when I finally picked up my car.Ordering a car instead of buying one off the lot can be a double-edged sword. Although you get the exact car you want, it is conceivable that the dealer will try to squeeze some extra profit due to your attachment to that particular car. After all, the whole premise of negotiating is based on your willingness to walk to another dealership for a similar car--not exactly easy when you waited 3+ months for a car with an uncommon configuration. Upon ordering, I was told by O'Steen VW that I would be given the best price possible whenever the car arrives. I was hesitant but ultimately very satisfied that they kept their promise. All my research (VW forums, TrueCar, Edmunds TMV) indicated that my final purchase price was a great deal.Finally, I'd like to note that I live about 150 miles from O'Steen VW. Thus, there are about 4 or 5 VW dealers that are significantly closer to me than they are. However, because of my experiences stated above, I would not hesitate to travel twice that distance or more. Truly an exceptional business.

Janet Villano

26 de abr. de 2016

As a new resident it was important to have a dealership I was comfortable with I had the pleasure to work with Engels Zapata & Brian Blanchard, who made the whole renewal a wonderful experience. All members of the O'Steen VW team from beginning to the end of the transaction (Martha) were exceptional , they made you feel like family. I look forward to a long association with O'Steen VW.

ShelleyB

26 de abr. de 2016

Went in for an oil change...came home with a new vehicle! Thank you everyone at O'Steen VW!

Volkswagen Lover

6 de abr. de 2016

From the time I bought my Golf in 2002 from O'Steen Volkswagen to last week when I traded it in for a new Tiguan, I have enjoyed exceptional service. It is a dealership that operates like a family among its employees as well as its customers. Everyone is friendly, and helpful. It was hard to let go of my faithful little Golf, but the process was made easier having the support and encouragement of 'friends' in different departments I have made over the past fourteen years. My sales consultant, Marc Trice, was extremely supportive, knowledgeable, patient, and a pleasure to work with. He actually made the experience of leasing a new car enjoyable! I love my new car, and I love knowing that I can depend on the service and support of the O'Steen VoIkswagen dealership.

David godwin

31 de mar. de 2016

Brian was the easiest salesman I've ever worked with. His knowledge of the product, procedures was spot on. And his follow up is second to none!

BrowningA

31 de mar. de 2016

I have purchased three cars with O'Steen, and I have had a great experience each time. The outstanding customer service given by salesman Brian Blanchard when I bought the car was matched by the great customer service offered in the service department by Mike and Allan. I highly recommend this dealership!

gators

12 de mar. de 2016

Brian Blanchard, David,Schomp and Eddie Atkinson are excellent. They were very helpful in purchasing of are car. Best dealership and sales people in town.

redchevy

14 de mar. de 2015

Wanted a specific model and O'Steen's was very accommodating. They took the time to get the car we wanted and after 18 months after the purchase we are still delighted with the car and this dealership. We highly recommend O'Steen Volkswagen.

tommyhobin

4 de ago. de 2014

I am a 3 time customer at O'Steen VW. I continue to go with this dealership because the whole crew is very nice and accommodating. I would recommend going with these guys if you are in Jacksonville looking for a new VW.

Theresa Dahl

8 de jul. de 2014

My last two cars have been Range Rovers. After driving my last Rover for eight years I was in the market for a new one. A friend suggested I look at the Volkswagen SUV, I saw several on the road and was not impressed, they were too small especially coming from a Rover fanatic. Then I noticed the Touareg, I figured I owed it to myself (and my friend) to stop by and take a look. I read great reviews about Osteen Volkswagen so I drove to the dealership. I was greeted by Chris Phillips who was polite, knowledgeable and NO PRESSURE. I told him upfront I was not going to buy a Volkswagen but I promised a friend I would look at the Touareg before buying a new Rover. Chris said no problem, but you owe it to yourself and your friend to take a drive. I was already impressed at the size of the car so no harm taking a little test drive. Oh my gosh!!!! I could not believe how solid/roomy/luxurious it was (is). Also, so easy to figure out the "technology". It drove (drives) so smoothly, miles per gallon twice what my rover was plus the salesman was a pro, could really read me and didn't push me to do anything, I could hardly stand it I wanted ths car!!! Plus, it was about $30,000 less than the new Rover I wanted. Chris and Chip patiently walked me through everything, I've never been so sure about buying a car in my life. The most honest, friendly people and easiest transaction ever. I can't wait to drive it every day!! Regardless of what car you "think you know what you want" go see Chris Phillips at O'steen Volkswagen he is GREAT to work with.