Robert Duhart

14 de oct. de 2016

Excellent service. One of the technicians took the time to go over the features of my service agreement and high lighted that Ourisman would pick up my car as long as it was within 20 miles of the dealership

Christine Mcvann

12 de oct. de 2016

Patrick Morales is amazing and continuously provides incredible service that I will keep paying a little more for to come back to.

Elisa Hensz

10 de oct. de 2016

Fantastic service and appreciate how fast the service was done.

Leesha

10 de oct. de 2016

Pleasant, quick service. You put the "service" in customer service. Thank you.

Barbara Harris

7 de oct. de 2016

Joon Ko did everything possible to assist me and had my old car up and running smooth again. Thank you!

Tracie Lee

3 de oct. de 2016

Noticed light on vehicle, called for service and was able to be seen the next day. They were able to arrange for a loaner vehicle so that I could take care of important family matters. Problem was repaired on the visit and everyone was very helpful.

Castelvecchial

30 de sep. de 2016

I am disappointed in the level of customer service I experienced from Salesman "MP". Here is why 1)Salesman "MP" - was not available when I arrived at the location, knowing I was on my way, then putting me with a newer employee that I had no rapport with. I felt I had established a level of trust and understanding with Salesman "M", that was lost when being forced to work with another employee.2)Salesman "MP" informed me that you had the vehicle ready for me for when I arrived, it was not cleaned. I informed Salesman "MP" two days prior to my visit that I was to look at one particular vehicle, thus giving him ample time prepare the vehicle, he did nothing.3)A cursory review of the vehicle would have indicated that radio knob was missing, the rear hatch did not work properly, and that the floor mats were missing. Though the items would be able to addressed, it would have taken time to correct, which I was limited on. I had informed Salesman "MP" of my two hour drive to your location, and yet he could not take the time to review the vehicle.It is for these reason that I did not purchase the vehicle for which I came to see. Without these errors, I would have purchased the vehicle without reserve.Other observations about my experience not related to you are as follows;The snide and condescending attitude of the Sales Director was very off-putting and was not justified. The tone of his voice when he interjected himself into my conversation with the salesman established a hostile environment. The same attitude of the Sales Director was apparent it in the negotiation process, or shall I saw lack thereof. His lack of willingness to even flatter the idea of moving a price point on the sale vehicle contributed to the loss of the sale.oI asked for a 2.9% ($989) reduction on the sale vehicle. No return or counter offer.oContinuing on to the trade-in vehicle, I asked for a 5.6% ($500) increase and still no return or counter offer.At the end of the day, the sale was lost over a 4% difference in negotiated prices on a used vehicle.The car-buying experience at this dealership was deplorable based on the actions of two employees.The salesperson "C" I worked with needs more extensive training. He did not appear to have knowledge about the vehicles and was agonizingly slow with paperwork and quotes.

Bernice Davis-prince

30 de sep. de 2016

My visit to Ourisman Ford was very pleasant. I was in an out in no time.

Tarsha Watson

30 de sep. de 2016

Great service. Everyone is very nice and friendly.

Michael Mcgee

30 de sep. de 2016

Very extremely extreme smooth and very efficient 50 characters met service.

Zachary Palko

29 de sep. de 2016

The staff was vary curtious and, caring to make sure my truck was serviced to the highest caliber and in a respectable amount of time

Carolyn Harris

27 de sep. de 2016

My experience was GREAT. My service rep Joon is AWESOME.

MrPhish

20 de sep. de 2016

Pat is a super nice person and always has a bright smile and a cheerful attitude. Pat doesn't know the words "can't do that" as he always takes care of me whenever I am at the dealership. It's like talking with a friend, rather than some unknown person. If Pat doesn't know the answer to your question, he knows who or where to find an answer for you. BTW: he is evidently not related to Lou Costello ... but he still has a great sense of humor.

Laura Simmons

19 de sep. de 2016

Quick service to replace the fuel tank on my 2010 Lincoln MKX.

Bruce Boyle

14 de sep. de 2016

All went well. I finally have the truck I've wanted for many years. The sales staff was friendly and courteous.

Theressa Crews

13 de sep. de 2016

thank you. the service was good. Why do I have to do 50 characters?

KT

11 de sep. de 2016

A bit slow on getting rides to and from the subway.

Margaret Janowsky

10 de sep. de 2016

Very easy drop off and service completed in a timely manner. Coupon already applied when I checked out.

Constant Chevalier

10 de sep. de 2016

Routine oil change and servicing. They did a good job.

Robert Marin

8 de sep. de 2016

When I tried to get the car serviced..they never scheduled a rental. They wont call you back, service is rude, and they still have an "I owe u" slip they gave me to fix items on my car that I purchased brand new about 3 months ago that they still have NOT completed. trust me and go elsewhere.

Joycelin Bofill

29 de ago. de 2016

Our sales representative, David, was vey helpful and patient with us during the entire process of finding me the right car.

Brenda B

27 de ago. de 2016

Great job, very fast service. He said 3 hours, but I was out in 2. Thank you.

Jacob Price

24 de ago. de 2016

They were very accommodating in helping us get the exact vehicle we wanted.

Edwin Conatser

22 de ago. de 2016

I purchased a 2017 MKZ. Mike Hughes, as always, was extremely helpful and generous with his time. Ted Nixon was excellent in explaining the paperwork needed for completing the sale. Mike Powers evaluated my trade-in and gave me a fair price.

Jesse Millhouse

22 de ago. de 2016

On the day of my service appointment staff welcomed me and were very helpful. I waited for my vehicle and the waiting areas were clean with amenities, such as news papers and fresh donuts, coffee and tea. Once the service was completed staff immediately notified me.

Lawrence Cooper

19 de ago. de 2016

Service is good but your prices are way too high compared to places like Pep Boys.

Eugene Chu

19 de ago. de 2016

Great experience. Easy drop off and pick up from Metro via courtesy shuttle. Strongly recommend for service of Ford or other vehicles.

Allison Youmans

16 de ago. de 2016

The entire staff was helpful and the entire place felt more like a family than a pushy sales dealership.

Jason Rhea

16 de ago. de 2016

The process was streamlined and effective. Ourisman was very willing to work within my needs and make me a deal that fit our budget.

Robert Timko

15 de ago. de 2016

Ford FusionOil change and tire rotationstaff stated brakes looked good

James Tuttle

15 de ago. de 2016

2016 Ford Explorer, great service no hassle at all.

Neil Worden

12 de ago. de 2016

I appreciated the fact that with all the work that needed to be done, it was done within the day. If it had bled over to a second day, that would have presented some "hardships" on the family.FYI, on the Quality of Repairs, that really is something that only time will tell.....

Paul S.

12 de ago. de 2016

We found a car through the Penfed FCU car buying service and was able to lock in a great deal with a trade-in. We now have a Ford Expedition EL and the dealings with Ourisman was professional and low pressure.

Susan Godinez

11 de ago. de 2016

I came to Ourisman Ford and Lincoln because they had the exact car I was looking for (2016 Ford Edge). The sale person was ok. He was not very informative. I'm not sure if he assumed I knew everything about the car already since I had found it online. I was very disappointed to learn that my car is not equipped with Sirius radio even though the booklet I have in my glove box states all new ford vehicles are equipped with a 6 month free trial. There is also a part of the carpet by the brake pedal that is not attached to the under part of the dashboard. The salesman told me the service department was closed and I would need to take it to another deal at another time.

Marshall Hagan

9 de ago. de 2016

I bought a 2003 Mountaineer. Freddy and Chappy were great. Listened to what I wanted, patient with me, attentive to details, informative . Great guys.

Falana Salley

8 de ago. de 2016

As always the service that I received was outstanding. I requested to have some previous problems fixed and the request was taken care of. The team that took care of my Mustang did a fabulous job, and washed the car as usual. Considering that I have not had the car serviced in over 2 years and the exceptional service that I received my Mother and myself will continue to bring our cars in to Ourisman for continued care and service. Great Team!!!!!

Luis Gaspar

8 de ago. de 2016

Service was Good, attentive and on time with no delay.

Jason

4 de ago. de 2016

Bought a Certified Fusion and my experience was great. Sales Manager Chris Gabage got me approved with an incredible interest rate and I have no credit history. I thought there was no way I could by a car on my own, but Chris got it done! Love the car. Go see Chris Gavagr if you want A plus service!

Steven Diatz

4 de ago. de 2016

Joon, my service representative, is always courteous, professional and willing to go 'that extra mile', and is a pleasure to deal with. He listens and tries to always satisfy the customer, when service is required. He, as well as Janet Fincher, the service manager, make the experience very tolerable, since it is stressful, and expensive to have your car serviced/repaired. I would recommend Ourisman to all my friends, as they are top-notch... Steve Diatz, Alexandria, VA

Lotfy Metwally

4 de ago. de 2016

I came to service with an appointment to change engine oil and filter but the job take full two hours and I believe that was a very long time for the job. I'm wondering how long the same job will take with no appointment?

Louis Mungo

3 de ago. de 2016

Absolutely, fantastic, this crew especially from salesman to sales manager to finance department was terrific, This was by far the best experience I've ever had purchasing a motor vehicle. Great Job!!

James Riley

3 de ago. de 2016

In general, your staff was very friendly and helpful, particularly Chappie, the sales manager. Our salesman was knowledgeable but, unfortunately, was like most salesmen: our best friend until the car was sold then appeared to be uninterested/unreachable. I guess it is easy for a salesman to loose perspective; sales come and go and one probably becomes indistinguishable from another, but to the buyer, it is an important decision and a very large expenditure. Some display of gratitude would have been appreciated. I also felt that our salesman took too much for granted during the sales process (i.e., the sale is a done deal, you cannot possible find something better).

Daniel Gill

2 de ago. de 2016

This was FOLLOW-UP SERVICE. EXCELLENT SERVICE. JOON IS ALWAYS AN EXCELLENT advisor.

Michael Cardamone

1 de ago. de 2016

Called for same day service on my A/C as it was 90 plus degrees outside. June said bring it in right-a-way. I waited for my car and they completed service much faster then expected in less then two hours.I went to Waldorf Ford first as I live near that service center. They said they could get it in some time the following week. Not good.Thanks Ourisman once again!

M Sullivan

1 de ago. de 2016

We purchased the car care plan with our 2015 Explorer. The past two times I have used the coupons for the scheduled service the staff (not the cashier) has acted like it was a hassle to redeem the coupons for the scheduled service. This included not redeeming one of the coupons that I gave the representative when I dropped off the car. While we were happy with the overall service of the vehicle the customer service aspect of our experience lacked when dealing with the service representatives.

Timothy Smith

1 de ago. de 2016

The service tech was very helpful and was great at explaining his recommendation for a needed service and the effect it would have.

Jennifer C.

1 de ago. de 2016

Andy Tran was very nice and the service was done quickly. Love the free car wash!

Tonia Martin

1 de ago. de 2016

Very comfortable setting while you wait. Was able to catch view Pokemon in the lot.

Farouk Ophaso

1 de ago. de 2016

I appreciated how reliable the shuttle service to and from the metro was and that my car was ready when it was promised to me. Not everything was fixed on my car (by my own choice) because things were a lot more expensive than if I did the work elsewhere.

Jonathan Wohlman

1 de ago. de 2016

My service started on time and was completed quickly! Car runs great! Thanks!

Jamil Ludd

1 de ago. de 2016

Joon is great to work with. He always seeme Super busy but always gives you undivided attention. And he does it with a smile. Great and honest guy. The staff remembers you. Available and willin to help. Family atmosphere

Thomas Heaphy

31 de jul. de 2016

I had a great service experience with my 2012 Fusion Sport. Everyone at the dealership was very helpful and pleasant. It only took me an hour from start to finish.

William Mcgaffin

30 de jul. de 2016

Sales person was knowlegable and there was no pressure to purchase.

A M

30 de jul. de 2016

I dropped off my car to get an oil change and to find out why my horn was inoperative. They took care of it and didn't have to wait too long. I also appreciate the waiting area because I worked on my computer in a pleasant space. (Loved the donuts, too. ?)

Scott Marquiss

30 de jul. de 2016

I'm a customer for over 15 years. . .I'm not "going anywhere else!"

Lauren Quigg

30 de jul. de 2016

I purchased a ford escape and everyone was very helpful.

Vendetter Boddie

29 de jul. de 2016

I congratulate the Ourisman Lincoln staff, especially our service advisor, Andy Tran, for the exceptional service the Ourisman team delivered when servicing our Lincoln MKX. Andy arranged for a convenient appoint for the service, coordinated a Lincoln loan vehicle for the time our vehicle was being serviced, communicated with us consistently the status of our vehicle, and ensure we understand the status of our vehicle while the vehicle was being serviced. We very much appreciate Andy's exceptional customer service and attention to detail regarding our MKX! Please pass along our sincere thanks and appreciation to Andy for his much-appreciated customer service.

Paul Skinner

29 de jul. de 2016

Andy was excellent! He was neat, prompt and was genuinely pleased that I was his customer. That is rather rare these days, but I am glad Andy is the exception to that rule. Andy took great care of my car while it was getting its 20,000 mile service. The only quirk was the strange development of lugnuts that had swollen so large that a wrench could not fit on them. As that was the very first day that Ourisman Ford's Service Department had worked on my 2014 Escape, I am very certain that "swollen lugnuts" were not any fault of Ourisman. However, I'm still wondering what exactly happened. I've had a dozen cars in my lifetime and never had lugnuts swell, EVER! Is it a Ford thing? Is it a third party parts manufacturer thing? Did the dealership in Greenville, SC overtighten them? Before the service at Ourisman, the dealership in Greenville is the ONLY other place to have worked on my car. Have I been driving around for the last 5,000 miles (or more) with lugnuts that would render my car unserviceable by roadside assistance if I had experienced a flat tire? I've got to know! When my car goes out of warranty, will I be better off getting some different kind of lugnuts? I've got to know!Andy went the extra mile by getting one of the service techs to talk to me about the lugnuts. Thanks, Andy.The problem still irked me. Therefore, I looked for other resources and called Ford Customer Relations. They were very helpful by getting a case number set up to compensate for the parts and labor to replace what certainly must be defective parts. The only thing Ourisman Ford's Service Department could have done better would have been if they had gone ahead and coordinated with Ford to replace the lugnuts. Driving around knowing that I can't get roadside service because of the lugnut situations has made driving a little more tedious.But again, please let me be clear: Andy and the rest of the 20,000 mile service was handled very well. I also enjoy the convenient location of Ourisman Ford.The likelihood of me recommending Ourisman to family or friend is only an 8 because I have not yet had much experience with the service department. After more visits, that likelihood will definitely go up if I experience the kind of service that my advisor Andy provided on my last visit. Another factor that made my rating as high as an 8 was the wonderful waiting rooms that Ourisman provides for service customers! THANK YOU SO MUCH for having a "business" wait area with no televisions and excellent, fast wi-fi connectivity! That was fantastic! Thanks, Andy! Thanks, Ourisman!

Kenneth Miller

29 de jul. de 2016

I did not have service done at my last visit. I purchased and had installed 4 new tires. The original tires that were on the car that I purchased in July 2011 made the car sound like a drum, thump, thump, thump. The reason given is that they had flat spots. There tires were routinely rotated by Oarsman but the noise never went away. My guess is that I bought the car off the lot at the end of July 2011 and the car had a DMV sticker from March, so it probably sat in one place for long periods of time. This occurred to me with another off the lot purchase of a BMW. I stuck with the tires for 58,000 miles. They still had plenty of tread left but I could not take the thumping anymore. The new tires make the vehicle (2011 Ford Escape) sound like a new car. If I ever buy a car off a dealers lot again, I will not do it unless they put on a new set of tires.

Nelson Reginald

29 de jul. de 2016

As usual a pleasant environment to relax while the services are being performed and I have no doubt on the quality and intergrity of the service.

Scott Sokolowski

29 de jul. de 2016

Joon, was very helpful with the mx process. Had my oil changed, tires rotated and a problem with my passenger seat button. A part had to be ordered and he gave me the information on what's going on with the repair. Also with my oil change it had a rebate with it. He showed me all the information I needed to fill out the rebate on the Ford site.

Mark Thomas

29 de jul. de 2016

excellent just excellent.,fast service,friendly and courteous advisers I would like to see some bagels also in waiting room..

Jose Araujo

29 de jul. de 2016

I have a ford mustang, I came in for a recall. they were very fast.

Susie Wilcher

29 de jul. de 2016

Was able to get transportation to and from home while service was done on my car. Thank you

Thomas Cafagna

24 de jul. de 2016

Our service adviser, Joon is knowledgeable and professional. We count on his expert advice and care of our MKX.

Roy Alexander

24 de jul. de 2016

Very please with attention provided by service manager.Problem identiied and resolved very quickly.My confidence level is very high again.Thank you!

Robert Brenneman

23 de jul. de 2016

The scheduling of the service appointment was easy to make. The service reps were very courteous and friendly. The service was done in a relatively short time and the waiting area was very nice.

Quoc-huan Vuong

23 de jul. de 2016

The staff was helpful, waiting time is a little too long.

Robert Feickert

22 de jul. de 2016

Staff were very courteus and friendly. I would not have any one other than a Ford dealership take care of my vehicle.

Thomas Barth

22 de jul. de 2016

everyone was professional and service only took a little over one hour.

Lucille Carretta

19 de jul. de 2016

Your staff was helpful and courteous when I brought my Ford Fusion in for a checkup and oil change and a free car wash was nice too. Clean facilities and comfortable waiting area.

Marcia Witten

18 de jul. de 2016

When I arrived at the service department, Roberto was available and ready to servicemy car. He indicated how long he thought it would take for my service and told me to have a seat in the waiting area. I had my coffee and doughnut, like I always do.My care was ready in an hour and half. Roberto also asked me in the beginning if wanted my car washed and I said yes. I always receive outstanding service.

Albert Swanson

18 de jul. de 2016

I've been dealing with Ourisman Ford for over ten years with my 2007 Ford Focus SE and have always received outstanding service. Even though I had no appointment the day I arrived, the service rep was able to service me that same day. I really appreciated that.

Patricia Slebonick

18 de jul. de 2016

We were looking for a Ford Escape and there was no run around with price. Talked with dealer over the phone and told them what we wanted and what would be out of door cost. Ended up it being where we wanted with no hidden cost. We also wanted to be in and out of dealership within a certain period of time and they made sure it happened. It was a great experience working with Ourismen dealers. All the people we worked with there were very pleasant.

Ronald Primavera

15 de jul. de 2016

Purchased a 2011 Ford Focus Sedan back in Sep 2015, had the car serviced and the staff were very helpful and friendly.No problems, very good dealership and maintenance staff.Thank you

Michael Byorick

15 de jul. de 2016

We bought a Ford F-150 4 years ago and have all of it's service done here. While waiting for the scheduled maintenance to be done we made a deal on a new Ford Focus. It was an unplanned purchase but we could not pass up the manager special on the showroom floor. Love my new car. We plan on bringing this car to Ourisman for all of it's regular maintenance also.

Flordelisa Valera

15 de jul. de 2016

I've taken my Lincoln MKX twice to your dealership and I've received a customer service that is exceptional. Andy has assisted me with my vehicle maintenance and even went as far to tell me that I had a maintenance warranty on my Lincoln that the dealer never told me I had when I purchased it in Jan. I also like the fact they clean the exterior of the vehicles. In all my experience with dealerships I have to say that your dealership made me want to continue to purchase only Lincoln vehicles and I've had in the pass Mazda, Chevrolet, and 2 jeeps. Please continue your services.

Joy Faulk

14 de jul. de 2016

Everything was great, Good customer service as well!

Robert Wilson

13 de jul. de 2016

Already provided details of an excellent sales experience in a survey from Ford.

David Facundo

13 de jul. de 2016

My service advisor, Andy Tran went above and beyond in providing outstanding customer support!

Onan Bomar

13 de jul. de 2016

The Service staff was outstanding. They did the troubleshooting and found the throttle was not functioning properly. The part was ordered and I have been scheduled for an appointment for this Friday. They explained everything that was happening

Manop Gibson

13 de jul. de 2016

The ford dealer have taking care of me with loaning car, until my truck getting fix. They did very good job. Thank you!

Karl Santacroce

11 de jul. de 2016

Service was great and advisor was very pleasant. Advisor explained that the service would not correct the issue during this visit. However, on the next visit after the parts arrive hopefully, the issue will be resolved.

Keith Cosper

9 de jul. de 2016

The service technician who helped me, Joon, was extremely knowledgeable and helpful with his recommendations. Very positive and professional.

Teddy

8 de jul. de 2016

The communication on my 2010 Ford Edge gas tank recall while in for replacement was very poor. My car was in the shop for a week and I only new my car was ready for pick up because I called to check up on it. The gas tank recall part was on back order and I never was informed it had arrived. When I went to pick up my car, their was no one available to go over the repair with me and the cashier was unable to answer my questions. I tryed to get the person who retreived my car for me to go over it with me, but he could not speak english and did not understand what i was asking. I concider communication a HUGE HUGE part of customer serivce and will not return to Ourisman Dealership to have my car serviced.

James Mckoy

8 de jul. de 2016

Poor, tires pressure was not check; needed to add air to tires after service.

Jewel Brown

6 de jul. de 2016

Everyone was pleasant and very helpful with my Lincoln MKT!

Richard Bower

6 de jul. de 2016

My home is in Alaska. Through circumstances I am in Virginia helping my sister recover from surgery. I started looking for a truck more out of curiosity but found incentives that inspired a serious search. I was looking for a specific configuration for a F-150 Lariat. Ourisman found such a vehicle out of state, brought it into VA even without a contract to buy in place, gave me a great price that exceeded anything competitors were able to do. Very happy with the vehicle and the process. Excellent communication from Ourisman.

Chris Onoffrey

6 de jul. de 2016

I am so disappointed in the service received at this Ford dealership it is almost disgusting. Long and short, I had new brakes and rotors installed on my vehicle a year ago. The brakes failed, so I took it back in. They said everything needed to be replaced and nothing was covered under warranty. On top of this, they charged me $1000.00 for front brakes, which was almost twice the original fee. The service person also told me that the sync person looked and fixed my sync feature. He did not fix it and I confirmed with the service person that he did not even look at it. Honestly, this is just about the worst service I have experienced from any service group in a very long time.

Clifford Sturdivant

5 de jul. de 2016

Joon Ko was very good as your representative.Service wasquick and must have been good - just returned from RI.

Ubaldo Deltoro

5 de jul. de 2016

Great service. Very satisfied. My technical advisor is great and really appreciate the attention he provides to my requests for service. You have a great and valuable employee.

John Picco

5 de jul. de 2016

The service agent Joon Ko was very helpful and professional. I was disappointed with Lincoln IT upgrades for the nav system. They were unable to upgrade it and I lost my existing system. So, now I have no Nav. until Ford/Lincoln gets it fixed and has me come back. Please let me know when it is available.

Alexandria Resident

5 de jul. de 2016

Overall I was satisfied with our purchase experience with Ourisman Ford dealership. Don did very well as our salesman and he helped us feel exicted about our new 2016 Ford explorer sport.My only recommendation is that as a dealership, I would strongly encourage that you be completely upfront with customers on current deals and incentives. This includes everything from what is advertised online/TV/etc, as well as red carpet pay our lease programs that I feel aren't vocalized as much. I feel that you are more upfront with your customers and give them a great deal without the need of negotiating the price down, you will see more recommended new customers walk through your doors.

Thomas Gernon

4 de jul. de 2016

Mr Sanchez was very helpful in arranging the service.We are grateful for the use of the "loner" because our MKZ is our only car.

Irene Davis

4 de jul. de 2016

Patrick makes it happen! He is a pleasure to work with.

Edward Fu

4 de jul. de 2016

Patrick was fantastic. the experience could not have been better. thanks for all the great service.

Leesha Saunders

4 de jul. de 2016

Your dealership provided my scheduled 25-mile service with care and excellence. Actually, I originally called to make an appointment for a satellite radio item. Your service advisor reminded me of the 25-mile service due on my 2014 Ford Escape. On the day of my appointment, I was greeted and received a summary of the services to be performed. Your staff was very kind and informative. I also mentioned hearing noises when applying the brakes. My advisor had the brake rotors? evened out, which addressed the noises. Thanks for the great service call.

Gilberto Rodriguez

4 de jul. de 2016

I purchased an f150 XLT super crew truck , the service was excellent considering the part needed to fix my truck was unavailable for quite some time, and the staff was helpful and kept me informed on the status of the part for my truck.

Robert Stewart

4 de jul. de 2016

Friendly staff, good communication, finished in a timely manner.

Gerald Nagel

2 de jul. de 2016

Service was prompt and completed in a timely manner.

Lisa Dunnuck

2 de jul. de 2016

Patrick Costello is always pleasant, friendly, and courteous!

FordFocused

29 de jun. de 2016

Fast safety inspection. End of month told would take 3 hours but only took 1 hour on a whim. Great!

Ryan Kenner

28 de jun. de 2016

The service I was provided started off a little shaky, I went in to see a specific vehicle and was shown a different version of what I asked for, I wasn't sure if it was a mistake in the system or if the sales person was just trying to assist me in keeping my options open and payment lower to around what I had asked for. In either case, I was a little thrown back by that but Chappie got things on track by showing me exactly what I wanted. He worked with me and spent a great amount of time finding the vehicle I wanted. Chip and Dave were also excellent, they were also equally patient and I never felt rushed. A great team and they got everything I needed taken care of. In the end, I am extremely happy with my new Explorer.

Dayra Vargas

28 de jun. de 2016

staff was very helpful and very friendly and i also felt comfortable with the staff.

Ryan Reif

24 de jun. de 2016

Everyone was very nice, and I felt comfortable through the whole process. I never felt pressured or intimidated to do anything.

Dustin Nevel

23 de jun. de 2016

Joon is always great to work with in the auto service department!!!!!

Francisco Leon

23 de jun. de 2016

I was treated with respect and the person that helped was very helpful very knowledgeable

David Safavian

23 de jun. de 2016

Brought my car in because the "Oil Change" light was on even though I had 1200 miles left. Joon took care of me right away. The only reason I gave less than 100% marks was that I had to wait about 1.5 hours for the oil change. But that was because I had no appointment. My only issue with the Ford Dealership is that EVERY time I am there, the techs try to upsell me on a radiator flush, a differential fluid change, or a fizbit cleaning. And its always $300+. Id like a break from the upselling.

Faith Palmer

21 de jun. de 2016

Had a good experience. Facility was well maintained.

Calvin Cavey

21 de jun. de 2016

It is a long drive for me from Severna Park but I feel it is worth the extra time to come to you for service.

Mark Napper

20 de jun. de 2016

Had a routine service done. My service advisor was spot on about the time it would take and the coustomer lounge is excellent.

Rachel A.

19 de jun. de 2016

We purchased our first new car through Chappy in 2012. We had a great experience with him. He is easy to talk to and he doesn't push you to buy anything. So when we were ready to look at another new car, we went right back to Chappy. We worked with him as well as his son, Chip. His son is working his way through law school and is just as easy to talk to as his father. Chip took us to test drive different cars and had a vast knowledge of each car we drove. It was a pleasure to work with Chappy and Chip. They answered all our questions (face-to-face, text, and email) with patience and professionalism... and we had a lot of questions! We purchased our car through Chip. We highly recommend seeing Chappy or Chip if you go to the dealership! Don't pass up the fancy starbucks machine in the waiting room, it makes a mean latte :-)

Jeffery Neary

16 de jun. de 2016

everything went fast and it was an easy transaction

Edward Marquez

15 de jun. de 2016

Nice folks and very attentive to my needs. Quick service at a good price.

Susie Wilcher

15 de jun. de 2016

Service was great. The service time was good customer service great

Alex Garcia

15 de jun. de 2016

I went in to buy a XLT and walked out the door with a Platinum F-150. The staff was so helpful to help me find the perfect truck to fit my needs and wants.

Beverly Hanicak

8 de jun. de 2016

I have very low mileage on my car and just don't drive that often anymore since retiring. I bring my car in basically just to maintain my warranty. I have held my breath each time I come to the "dealer" and await the bill and although like I said my car is like new, I have been afraid every time I come to pick up my car and the maintenance has been very affordable. I have not found some of my past experiences to be true about dealerships and how they normally take advantage and prices are astronomical. I have been most pleasantly surprised at Ourisman Ford. Please don't disappoint me and keep up the great work. Thank you. B. Joan Hanicak

Glenn Cassidy

6 de jun. de 2016

Outstanding service, they had me in and out before i could drink my hot chocolate.

James Huse

3 de jun. de 2016

I brought my Lincoln in because the "Check Fuel Door" warning was appearing each time I started the engine. The fuel door was secure in all instances. The technicians checked the car and seemingly fixed the vehicle so that the warning ceased to appear. Unfortunately, this problem has started again and I will have to bring my Lincoln back in.I was cautioned by the service manager that this might happen. The service manager was most helpful, courteous and accommodating. The Ourisman team is excellent.

DM

3 de jun. de 2016

Andy is the consummate customer service professional - his care for my schedule and my customer experience was terrific.

Kimberly Mclemore

1 de jun. de 2016

My experience was good only after I made a thorough complaint regarding the customer service level that was being provided. I was very disappointed in the beginning and should not have had to lecture or make suggestions to how customers should be treated. So, in the near future it would be great to not have to remind those who work in the service area to treat their customers with respect and worthiness.

Carl Gamble

1 de jun. de 2016

2015 Lincoln MKC - My service advisor is excellent. Attentive and knowledgeable. If he does not know an answer to my questions immediately, he finds out quickly. I appreciate his sincerity.

Larry Williams

31 de may. de 2016

Great customer service and easy appointment scheduling will come back again

Lauren Mchale

30 de may. de 2016

I took my car here for 10 years. Nice people & great service! Thank you!

Andre Watson-connell

30 de may. de 2016

Purchased a 2015 Ford Transit. Your dealership offered the best price in the area. Your sales staff was very courteous and went above and beyond their normal duties to accommodate some special requests that I had. Cudos to Chip Polk and Chappy Polk. A+ staff. Thank you.

Thomas Hurt

29 de may. de 2016

Service department visits. Easy process all the way around. Friendly staff.

Bettina Philippot

29 de may. de 2016

Great service, well managed and well maintained. Unfortunately I will not another Ford. Since I bought it brand new in 2011,there is a malfunction in the electric system and the air bag light have been on and off since 5 years. As long as the car was under warranty it was annoying but the warranty covered it. Now I pay $500.00 to get it fixed. No more Ford!

Th. Boening

28 de may. de 2016

Fast service without a presheduled timeframe, customer orientated .

Lauri Kempson

28 de may. de 2016

On a Thursday, I had unexpectedly failed a safety inspection due to low power steering fluid, but I had to leave in an hour to go to my daughter's college graduation that was 3 hours away. And when I returned on Monday, I was only going to be home for one day before I had to leave for a business trip. I called Joon at Ourisman, and he solved the problem. He diagnosed my car and ordered the parts within 45 minutes, then sent me on my way with paperwork showing my plans to have the problem fixed in case I was stopped for the failed inspection. When I returned from my daughter's graduation on Monday, he repaired the car and had it ready to go for my early Tuesday departure time. He was absolutely fantastic!

Lawrence Fallon

27 de may. de 2016

Everyone is always very helpful and respectful Also careful to not make promises that might not be kept. Very good information exchange every time I have had my car serviced with you.

William Newton

26 de may. de 2016

Service was handled quickly and professionally..XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXx

Bonnie Gaskill

26 de may. de 2016

My car was serviced very quickly, as well as state inspection. Mike came to my car as soon as I drove up. He was helpful and very polite. Thank you!

Pamela Coan

26 de may. de 2016

Friendly staff. Explained things in a way that was understandable.

Ken Corbett

26 de may. de 2016

Finally didn't try to offer me bogus work that wasn't needed when I was just in for an oil change

Barbara Barger

25 de may. de 2016

Always treat me with respect and able to handle a last minute request

CR Boyer

25 de may. de 2016

Service staff was extremely professional & courteous. Helped sort thru somewhat complicated service questions & offers to get needed services at the best price. Waiting area offered a comfortable, clean, & hospitable place to sit & watch TV, read, access wifi, etc...

Marian Washington

24 de may. de 2016

A very friendly staff and I got my car back quickly.

Shalonda Jones

24 de may. de 2016

I want to personally thank Patrick for a job well done. When I brought my vehicle in it was making some noises, and he took me out to the vehicle and showed me where the noise was coming from. He explained to me what had to be done. He went above and beyond. I really appreciate his kindness, compassion, and professionalism.

Paul Mehler

24 de may. de 2016

Great service. It was friendly, prompt, helpful, and efficient. Although the Ford Focus was purchased at another dealership, I look forward to coming back to Ourisman for service in the future.

Quirico Perando

24 de may. de 2016

Thanks to Andy Tran for the quick and prompt service. I forgot to turn in my discount coupon. Hopefully that service discount coupon will be honored in my next scheduled maintenance.

Bradley Lambertsen

24 de may. de 2016

We were Monica Esenwein's first sale. She was excellent. Caring, respectful, informative, assisting in every way. She will do well wherever life takes her. We purchased a 2016 Ford Escape. I have purchased the last 4 vehicles from Ourisman Ford. They have always been very helpful and eager to sell Ford's to the public. Great Job, Monica and all the staff!

Miranda Abney

24 de may. de 2016

I was very impressed with this dealership location especially after my experience in Santa Monica where I initially leased. Warm reception, nice space for waiting, speedy service.

Duane Moody

24 de may. de 2016

Thanks to Mr. Costello, Mr. Kuo and the entire service department Ourisman Ford for servicing my vehicle.My only "dislike" (minor) is that your deals for tires is not a deal. I spent almost $1,000 for 4 brand new tires and could have received the same tires, with the same warranty from a place that specializes only in tires. So, when selling your tires, DO NOT tell the customer that we're getting a deal on them. That's just not true by the standards of independent tire retailers. Perhaps for dealership service shops, but not only tire retailers.

Mark Lenker

24 de may. de 2016

The staff person who helped me took time to sit down with me and explain the current condition of the car and prioritize its maintenance needs. The enjoyed the excellent organization of work flow and professionalism of all those I met. The comfortable customer lounge made the short wait time an enjoyable experience.

Jacob Vallejo

24 de may. de 2016

The overall purchasing experience was easy and great. Alex was a very helpful salesman and I appreciate all his assistance. The only issue I have had as of today is getting a response back from my emails I have sent in regards to my Student Rebate.

Christopher Everett

18 de may. de 2016

Very helpful clean friendly timely accepted my coupons for service

Orval Bilby

18 de may. de 2016

MKZ Hybrid received it's first paid by me service since I've apparently gotten my free services done before I hit 25K miles. They did a great job in quick time.

Frido Ordemann

16 de may. de 2016

VERY HAPPY WITH THE SERVICEMANAGER PATRICK COSTELLO

Betty Smith

16 de may. de 2016

Brought car in for routine maintenance and oil change. Service represent ice Join was very helpful and profession

Dwayn Hanford

13 de may. de 2016

The appoint was easy to make and the service was quick. The service associates started the process, even though I arrived well before my appointment time. The waiting room was very clean and nice. The Starbucks machine is a nice touch.

Richard Slater

12 de may. de 2016

I came to Ourisman without an appointment because my low tire pressure indicator had illuminated. The service department was able to repair the tire -- and perform an emission inspection -- in record time -- while I had lunch at a nearby eatery. I was impressed!

Tycha Milton-whiten

12 de may. de 2016

Everyone was easy and pleasant to work with. All questions was addressed in a professional manner. Even under negative circumstances with was great doing business with Ourisman Autobody.

John Grazioso

11 de may. de 2016

Best dealership I have been to in decades. Salesman were not pushy, knew what I wanted, and throughly introduced me to my new vehicle.

FocusDRVR

10 de may. de 2016

30K service and winter tire swap out. Smooth service and done within 90 minutes.

Laura R.

10 de may. de 2016

Purchased 2015 Fiesta - love it. Exactly what I was looking for and Fred really went the extra mile in helping me shop the vehicles! I appreciated his patience and willingness to show me each and every vehicle that I requested.

Felix Amaro

10 de may. de 2016

Helpful staff and courtesy wash a plus! Coupons available for those who need.

Christopher Miller

9 de may. de 2016

The staff is always professional and courteous and I never have any issues getting any service done to my car. I am always treated with the utmost respect and I appreciate that level of respect given to any customer. I am always happy with the service I receive and recommend this dealership to all of my friends and family.

Diana Kendrick

8 de may. de 2016

The staff was courteous and the service performed in a timely manner. Both were a pleasant experience.

Katherine Van Hoose

7 de may. de 2016

The key to your excellent service is unquestionably, Patrick Costello. Think about it!

Anthony Athanason

6 de may. de 2016

Mike Hughes my sales representative was very detailed, thorough, and very focused on the customer experience. Mike was excellent, and his service was commendable.

Patrick Ring

6 de may. de 2016

The dealership was excellent. I was able to test drive EVERY car I wanted to potentially drive off the lot with. I was able to purchase the car I wanted the same day! Everyone was very kind and considerate in helping me get the Ford Escape. The team that helped me along the way told me exactly what I needed to do and how to do it in purchasing my first ever car. I will highly recommend this dealership to anyone looking to buy their 1st or 100th car. Thank you Ourisman Ford!

Cynthia Skiles

6 de may. de 2016

Easy experience. Everything done on time and at the promised cost.

Joe Moore

6 de may. de 2016

thanks for the fast service. My wife's car was left the night before and the work was completed before 10 am the next morning!

Anitta Arias

6 de may. de 2016

Very professional service department. They are quick and have great service representatives, I've been to other service departments but by far ourisman ford is on top of the list. When they are done servicing your vehicle the service advisor takes the time to come and get you that your car is ready, they always wash my truck also. Love them!!! definitely recommend them.

Paul Talwar

6 de may. de 2016

I had an emergent issue and they got me in the next morning ... My problem was diagnosed and fixed that day!

Jason Himsey

6 de may. de 2016

The service staff at Ourisman Ford-Lincoln was fantastic. The service advisor and service manager were very personable and accommodating to the needs of my family. The dealership provided us with a loaner vehicle, which was a Lincoln. Honestly, the loaner vehicle option is the tipping point in all of my considerations for where I have my vehicle serviced. We will continue to use Ourisman.

Keanna bailey

3 de may. de 2016

I recently purchased a Ford focus,that was due for scheduled maintenance.The employees in the service department are very responsive and pleasant. Ther were several staff members available to help. I was able to pull my car into the garage and get it serviced immediately.There's also a large waiting area with tvs, comfy chairs and free snacks : )They found carbon build up and was able to quickly address the issue. I was in and out fairly quick. My car was returned washed and cleaned, which was much needed.

George Trawick

3 de may. de 2016

fast friendly and knowledgeable. timely nice and smart. had to say it twice :)

Matthew Tullia

3 de may. de 2016

Zachary Gonzalez was superb. He was open, honest, and very cordial. He was not pushy and checked in on us in a not-annoying way to see how we were doing. I felt kind of bad since it was about a month between first walking in the door and buying the car but Zach "welcomed" us back with open arms. We look forward to being a part of the Ourisman Ford/Lincoln family...so long as Zach is still in your employ!

Diana Bishop

3 de may. de 2016

Staff was very helpful and my overall experience was very good!

Justin Falatko

2 de may. de 2016

The experience was hassle free. It helped that I knew I wanted a Ford Fusion SE Hybrid and had the numbers worked out before I went to the dealership.

Jonah Lindsay

2 de may. de 2016

MKS, service good, Staff good. I choose not to do anymore.

Judith High

2 de may. de 2016

Very informative and acted in a professional manner.

April Hallmark

2 de may. de 2016

Everyone I spoke to was helpful and courteous. My advisor Carl explained the issue and warranty, and I had my car fixed and ready that day. Want to also say this was my first time taking the courtesy shuttle to work which is a lifesaver.

Aurelius Walker

2 de may. de 2016

Polite, courteous, keeps me informed and always easy to get an appointment

Julie Jensen

29 de abr. de 2016

just needed an oil change. No problems. Good service, friendly and helpful staff!

Susan Reed

29 de abr. de 2016

I can always count on getting top notch service at your dealership. Thanks so much!

Nancy Lane

29 de abr. de 2016

I purchased a Ford Edge. The staff was informative and helpful. It was a good experience.

Robert Outerbridge

29 de abr. de 2016

Excellent service but slightly high prices. Will come back.

Joe

29 de abr. de 2016

Excellent customer service coupled with proficient technicians makes this my dealership of choice. Mr. Ko continues to show that the customer is number 1!

Irene Davis

29 de abr. de 2016

It is about Patrick who knows what "customer service" is all about. HE makes the difference.

Nick Tourville

29 de abr. de 2016

I leased a 2016 Ford Fusion and everyone at the dealership was very helpful and knowledgeable. Zack G was personable and had a great attitude, making the car buying experience more enjoyable and less pain staking.

Shaun Mossman

28 de abr. de 2016

Your Service dept is impeccable. Joon Ko has mastered his customer service skills. Because of Joon and your entire staff I will buy more Lincolns from your establishment. I live in Annapolis and go to your Service Department because your dealership treats me like I am their one and only customer every time I go there The one in Annapolis? Not so much. Join is a diamond!

Mark Price

28 de abr. de 2016

I very please with my Ford Tarus and service was perfect and staff is great.

Robert Malm

27 de abr. de 2016

all good....and finished in a timely manner...I appreciate the follow up and good waiting area

Larry Dorsey

25 de abr. de 2016

Jason Gardner was excellent managing several repair issues with my 2013 Explorer.

Alice Outerbridge

25 de abr. de 2016

Repairs well done quickly, professionally, and very competently--we were very satisfied with the quality of the work. The price was a bit high.

Stephen Beauch

25 de abr. de 2016

I got an oil change and tire rotation. Very happy with the price.

Mr. Florendo

23 de abr. de 2016

They're the best Ford dealership and I visited. Great customer service, very professional and helpful in any way. I would recommend to anybody to visit this place, doesn't matter if you're planning to buy a car or getting it fix. They make sure to take care of you from start to finish.

Rodney Lantier

20 de abr. de 2016

I have a 2016 Lincoln MKC Reserve. It's a fabulous vehicle. The service staff is very helpful, knowledgeable, and courteous. In my experience, they are very professional in all that they do. My most recent service was conducted at a day and time that was convenient for me. All work was completed quickly while I waited in the dealership's waiting room. The available chocolate chip cookies were a nice treat. My service advisor explained what work had been done and presented the vehicle score card to me. All was done exceptionally well.

Keith Barnes

18 de abr. de 2016

Your shuttle service really was a convenience for me. It allowed me to get to my destination on time without relying on coordinating other means of transportation. Also, the service staff was very friendly and knowledgeable.

Audrey White

11 de abr. de 2016

Great? Very good service!? I arrived after car dealership business opened at 9:00a.m. and I went to the service center. I thought that the car dealership business and service center would be open at 7:00a.m. but I researched and found out that they opened at9. I was sent to wait in the lobby and enjoyed donuts and keurig (coffee, tea, and hot chocolate) beverages.

Thomas Ritter

10 de abr. de 2016

I went to The ford dealer many times for my key which was not working. I was given a 12pm time to be there for Andy. Andy is never there at 12pm!!! My van was there for 2 days and nothing way done to it. no one told me that parts had to be ordered!!

Phyllis Abalos

4 de abr. de 2016

There were no signs on where to bring my car for my oil change. I had to park and go inside and get direction. Other staff didn't smile or say good morning/good afternoon except the man who took care of my paperwork. Other than that service was quick. Waiting room was nice with plenty of seating and televisions.

Valentino Sacco

4 de abr. de 2016

Efficient and courteous Patriick Costello did a great job!

Daniel Fleetwood

4 de abr. de 2016

Great customer service Mr. Sean Allen and Alex are wonderful sales men they made me feel like apart of the family, they worked with me to find the right car.

Gregory Mutzig

3 de abr. de 2016

excellent service....fresh cookies and coffee. **************************

Sue Baziluik

1 de abr. de 2016

I am retired and do not put a lot of mileage on my car, but the service reps at Ourisman Ford make sure that what ever service is due by date is done on my car to ensure that I will not have any problems. Their service reps and mechanics are great!

Michele Embrey

1 de abr. de 2016

I recently purchased a 2016 Ford Edge. The service I recent was excellent. Russ (car sells person) was awesome to work with. He was determined to find the vehicle that matched what I wanted and he did. Russ worked with management to find the vehicle and get it delivered to the dealership. Car was in Ohio. I really appreciate everything that was done by both staff and management. The fiance depart was awesome also they made the process easy to understand and quick to complete.My experience was amazing all the way around. I absolutely love my new Ford Edge, I could not be happier.

Calvin Cavey

1 de abr. de 2016

Quite a long distance for me to go, but I still make the trip because of the great service I receive at your service dept. It would be helpful if you had a loaner car when you don't have parts in stock and have to make an extra trip.

Kenneth Matheny

25 de mar. de 2016

Ourisman Ford has one of the best service departments in the Northern Virginia area. I've used them for over 15 years, along with other area dealers. Consider the service department when purchasing any new/used vehicle. "Janet" is a great service manager, you won't be disappointed at Ourisman Ford. Thanks Ourisman

Frank Kyle

23 de mar. de 2016

Stopped in on the spur of the moment to get my VA state safety inspection. Originally told it might take 2 hours since only one technician available on Saturday afternoon but it was done in just over an hour. Thanks for taking care of me.

Ira Dorchen

23 de mar. de 2016

Given appointment time, we're take care of on time, car returned with work done and clean in a timely manner. What a deal!

Adam Wek

21 de mar. de 2016

I leased a 2015 Ford Edge and from the minute I walked in everyone was trying to help me. It was the first car I bought and everyone was tremendously accommodating.

Paul Doucette

21 de mar. de 2016

I walked in to have our Crown Vic serviced (%306.+), and left another $35,000 poorer in funds, but richer in assets with a new Ford Explorer, thanks to a professional service crew, a knowledgeable sales crew and an efficient management staff. It was a pleasant, memorable occasion. Paul Doucette

Franklin Doepel

21 de mar. de 2016

alex and shan were super. kudos to both, good experience

Karl Santacroce

21 de mar. de 2016

Very professional and courteous. Assisted with providing good information about my vehicle.

MKX16

21 de mar. de 2016

I have been working with the staff at Ourisman Lincoln in Alexandria for several months now on finding the right car. I ended up test driving several cars, both Lincoln and Ford, over the course of several months and finally ended up buying a used Lincoln MKX, with which I am very happy. I worked with a young man named Colin Cantfil, who stayed in touch with me over the course of several months. He is an excellent salesperson, very polite, respectful and knowledgeable about his product. I never felt pressured and genuinely felt that he was there to help me make the best decision in buying a car. Once I made up my mind on a car, the rest of the team at Oursiman was there to see me through the process. I am very happy and would recommend Colin and the very capable team at Oursiman Lincoln of Alexandria.

Jose Ballen Chacon

20 de feb. de 2016

Your staff was very friendly and helpful specially Don, since I contacted him by phone.

Jay Dobbs

17 de feb. de 2016

Ourisman has been servicing my Edge since I bought it there. Their customer service is excellent, and the service personnel know what they're doing. I highly recommend them.

PonyGirl

13 de feb. de 2016

Go see Colin! He set me up to drive a Mustang, AND took me down to their Chevy dealer to compare to the Camaro. AWESOME!

Deborah Parson

12 de feb. de 2016

Great service! Excellent manager for service department

Raymond Jackson

9 de feb. de 2016

Great Customer Service and very well trained staff...

Matt Pellegrini

9 de feb. de 2016

I have always had a great experience at Ourisman. Customer service is top rate and their facility is very clean and accommodating. Keep up the great work!

Mary Walker

3 de feb. de 2016

Everyone there was very helpful and knowledgeable. I would recommend anyone who is looking to buy or service their car to them.

Marian Washington

2 de feb. de 2016

Upon my vehicle being service, I informed the person at the desk to have someone check my tire pressure. I was assured that the tire pressure was check and corrected. Within 5 days after service, the check tire pressure light came on. Very disappointed.

Don Potter

2 de feb. de 2016

I appreciated how helpful everyone was, makes a difference on a busy day.

Steven Mercado

2 de feb. de 2016

Everything went well and your team provided great service.Thanks,Steve

Douglas Garland

2 de feb. de 2016

We love the professionalism and customer service provided by the dealership - will definitely return.

Laura Simmons

2 de feb. de 2016

The staff is always friendly and helpful. It's early in the morning and I'm not in the mood to type 50 words.

Michael Wright

2 de feb. de 2016

What's not to like. i showed up unannounced sans no appointment a service writer I have never meet walks to my car and assures me everything on my list will be completed. The lounge was comfortable quiet with good coffee. In less time than I expected my freshly cleaned MKX was in the service lane ready for my departure.

Shirley Jackson

2 de feb. de 2016

I have been bringing my car to be service every since I brought it from you guys. Even though I have a dealership close to my house, I rather come out to VA, because I have always experience professional and excellent service there. I came in for my mileage service and I felt that I was going to be there for some time, but I wasn't. The only gripe that I have and I guess it's because it's free and that is the car wash. You can tell that it just goes through the washer, it's never dried off and I have to dry it myself so that I will not have water stains on my truck.

John Powers

2 de feb. de 2016

Came in for fuel pump replacement as per recall notification. Staff was courteous and professional.

Edwin Byrd

1 de feb. de 2016

Service was great and friendly as usual. Great job!

Mark Hardy

1 de feb. de 2016

I have always received prompt service and a good experience.

Robin Beyland

1 de feb. de 2016

purchased a explorer salesman was relatively new but got the answers for us, great support all around

Zagros Pana

31 de ene. de 2016

I liked the costumer service. Polite and respectful. Thanks.

Lisa Jancy

31 de ene. de 2016

Roberto was very helpful in getting my car serviced at 7am in the morning. I showed up without an appointment and he did his best to get my car serviced within timely manner. Roberto was great at explaining the fuel injection service and why my car needed it 7,000 miles ago. I bought my Ford Focus at Ourisman and will keep coming back for service. Thank you!

Darrell Francis

31 de ene. de 2016

I didn't have to wait too long to have the service done.

Raymond Miller

31 de ene. de 2016

I really appreciated the service; however, I'm very concerned that I DO NOT have use of my interior ceiling lamp. There was a problem with the light when I purchased the vehicle (Ford Escape) in April 2015. The dealership could not find a solution for fixing the problem. Therefore, I was given back my vehicle and told to wait for a recall on the part. It is now January 30, 2016 and I STILL DO NOT HAVE USE OF MY INTERIOR CEILING LIGHT. What would be necessary for a solution to my problem?

William Doody

30 de ene. de 2016

Our experience started with the excellent service rendered by Mike Hughes, We continue to travel from Potomac MD to you dealership because we feel the service is excellent.

Marjorie Innocent

30 de ene. de 2016

I bought my Ford Fusion at Ourisman Lincoln & Ford two years ago and have had it serviced there ever since. My last service visit was as successful and efficient as the others: The upkeep of my car was done without a long wait, the price was very reasonable, and the staff was courteous. Very glad to be part of the Ourisman Lincoln and Ford family!

Ubaldo Deltoro

30 de ene. de 2016

Bought a Lincoln 2009 MXZ and I have been very satisfied with this vehicle. No problems up to now. Service for maintenanc and minor repairs have been excellent. Patrick (service coordinator) is simply a great guy, very helpful, friendly and very much a professional.

Robert Logan

29 de ene. de 2016

I am always satisfied with the servicing of my vehicles and the service representative at Ourisman Ford and Lincoln. The quality of the service, trust, confidence, and respect given makes me return every time my Ford and Lincoln require maintenance and repair service. I value the work performed on my two vehicles at this service center and know that is done right the first time.

Leesha Saunders

29 de ene. de 2016

Very late on December 25, 2015, my 2014 Ford Escape's engine light came on. I was leaving for home after enjoying Christmas dinner with my family. Seeing the engine light greatly concerned me since I was several miles away from home. I arose early on December 26th and took my vehicle to Ourisman's for service. Although I did not have an appointment, my service manager warmly greeted me and said the service department would check the problem. Within a couple of hours, my car was serviced, washed, and I was on my way home. I even enjoyed the coffee in the customer lounge. Thank you!

Marlin Lord

29 de ene. de 2016

The experience has been right on. Handles well in snow. Pleased with the miles per gallon even though not a hybrid like my 2005 Escape.I am experiencing with the 2016 Escape in that it seems to have difficulty shifting gears. I plan to bring it in before it gets to be a problem.Marlin Lord

Diana Kendrick

29 de ene. de 2016

Not sure of the date of service. Please provide the date in the request.

Diana Bishop

29 de ene. de 2016

Was very pleased with my oil change and tire rotation service. It was all done in a timely mannerThank you !

Joseph Ferguson

29 de ene. de 2016

Positive experience purchasing a 2015 Mustang GT. The staff was awesome Maxx is the best

Frances Dean-bishop

29 de ene. de 2016

My service advisor was awesome. I was very upset bc my warranty had expired and no one from Lincoln bothered to contact me and let me know so I could renew it. I was quite angry especially since I thought there may be an issue with the transmission. He put me in rich with the service manager and they made sure I was well take. Care of and communicated with. O was very pleased.

Courtney Ben

29 de ene. de 2016

I love coming to this dealership very personal and professional. I do wish to receive more offers in the mail or email for my vehicle.

Sean and Patricia Lawrence

29 de ene. de 2016

Service on my 2012 Lincoln Navigator is always handled quickly and everyone at Ourisman is professional and very helpful with any concerns I may have.

Bernard Dunn

29 de ene. de 2016

Always outstanding service, my Ford dealer for over 45 years.

Heather Jasper

29 de ene. de 2016

My service was really great from beginning to the end, however, ever since I've received my car back, my tire pressure has been low and the light continues to stay on. I had not had this before.

Gerard Taylor

29 de ene. de 2016

Fine. I'm coming here again for my next oil change so....

Brenda Roberts

29 de ene. de 2016

When I wasn't happy about the service I received I got a personal email and phone call to correct the issue

Thomas Butler

29 de ene. de 2016

I purchased a 2016 MKX. The purchase experience was very well handled by Mike Hughes. My only complaint is the excruciatingly long time for my new car to be delivered. I am much happier now that I have my new MKX!!

Michael Katzbeck

28 de ene. de 2016

Purchased the Escape, the staff was very helpful, my only concern or problem is that I came there wanting one of three cars all Escapes just different colors. I arrived around 9:30 and was not completed until 1:30 and I had to rush out then as I had another appointment that I had to make. I don't believe it should have taken that long to purchase the vehicle.

James Aldige

28 de ene. de 2016

I have bought 4 or more cars at Ourisman and also recommended Ourisman to a friend who bought a new 2015 Ford Fusion Hybrid, I have also been very pleased with Ourisman's service department over the years.

Kenneth Moreland

28 de ene. de 2016

I have purchased many cars and trucks from Ourisman World of Ford. The experience is always enjoyable.

Megan Riley

28 de ene. de 2016

I got a 2016 Ford Escape, and the service was great, it went as smoothly as possible, Don and the rest of the staff were awesome.

Jacqueline Chavez

28 de ene. de 2016

It was surreal. Everyone was very helpful. We wanted a specific color and they went out of their way to find exactly what we wanted.

Mark Dixon

28 de ene. de 2016

our experience at Ourisman was excellent Don and Chappy both went out of there way to make sure that we were happy wiht our Explorer.

Kelley Martin

28 de ene. de 2016

Staff was courteous and service was excellent and fast! I drive up from Delaware and was back on the road within 3 hours with a new vehicle!!! Coffee was great in waiting area by the way!!!!!

Marlin Lord

9 de ene. de 2016

Very helpful. They are willing to help work thru all the new gadgets since the manuals are way too complicated and not clear.

DJ

29 de dic. de 2015

New tiresFord Escape Staff was greatTires were too costly. I wouldn't have done here but only place that had tires in stock.why did Ford put R19 on this model instead of R17 which tends to be standard size on most smaller SUVA and commonly found at most retail stores in stock

Narae23

29 de dic. de 2015

Maxx Manu was an excellent sales rep. He was quick to respond to my requested and happy to answer all questions that I had about the vehicles that he had available. I did not feel rushed or pressured to buy. He made sure I was comfortable with my purchase and made my buying experience easy and I will recommend him to anyone I know purchasing a vehicle.

Elizabeth Baldwin

26 de dic. de 2015

You guys are lovely and I have to admit i love the waiting area because it's so calm and peaceful. Just maybe have your guys in the service bay not address everyone as a 'Mrs'. Ms. is fine.

William Petrak

22 de dic. de 2015

Thank you! We were very pleased with the service received during this visit.

sshaffer

22 de dic. de 2015

This experience was great even though I was extremely stress because my car had died after 12 years. Over that last few days, Mike Hughes put in every effort to locate a 2016 Ford Escape that would fit my needs and price. Chappy Polk was reassuring that the car that I wanted was able to get to the dealership. Chappy even provided me with a car to get around in over that last few days. Mike and Chappy were both patient, understanding, and reassuring that things would work out, even when I was so stressed out. The financial department was seamless, thank you. Overall, I had a great experience, even though I think that I stressed them out. Thanks Mike and Chappy!!!

Clifford Clapp

21 de dic. de 2015

While the dealership didn't have the exact model I wanted, I was given the next model up for a great value - less than another dealership wanted to charge me for the base model.

George Robertson

21 de dic. de 2015

Still have a flickering anti-security light which Patrick said would be okay.

Lauri Kempson

19 de dic. de 2015

I needed something done right away, but I didn't have an appointment. The staff helped to meet my needs.

Rodney Taylor

17 de dic. de 2015

Service as usual was and has consistently been great. Always treated like a valued customer instead just another service job. Joon has been very attentive and cares about his customers. It shows in conversation and more importantly, his actions. Thank you Joon and the rest of the Ford Family.-RodArlington VA

Robert Logan

17 de dic. de 2015

The service experience at Ourisman Ford has always been pleasurable, and I feel very confident with the maintenance service provided by this dealership. The staff is respectful, helpful, and they takes great care in servicing and repairing my vehicle. Keep up the good work, and I will definitely return to this service center for future repairs and maintenance.

Robert Malm

17 de dic. de 2015

explorer...all was very good and professional....I think more could be on web site re added costs, ie., service contracts...

James Capino

17 de dic. de 2015

what more is there to tell. I was completely satisfied clean facilities

Roy Alexander

17 de dic. de 2015

Our sales consultant lead us through the whole process. He was consider of our request for certian needs for the vehicle. He helped us with the lease vs. buy financing options and provided a great tutorial of the features of our new vehicle. The Finance manager was very knowlegdeable and organized, it made that phase of the purchase easy. Thanks to all!

Timothy Nagle

17 de dic. de 2015

I had normal Service scheduled and performed in a timely manner. They sddressed concerns for an issue with rear defroster and advised me that the rear window assembly needed to be replaced.My only concern is that Ourisman Ford put the window on order and said that they would schedule a time for me to have it replaced...I am still waiting on that call. That was 2 months ago. Its heading into WinterOther than that, I've never had any other issues.

D. W. Hughes

16 de dic. de 2015

I leased 2015 Ford Escape Titanium on November 17, 2015. The vehicle is very nice. But, the control panel (radio), is a tad complicated for someone whose previous (Ford) vehicle is 18-years old. However, I am enjoying discovering how things work in this day/age. To this end, my sales consultant (Colin Cantfil), was invaluable. He kindly (and quickly), synced my cell phone with the vehicle. So, I did not have to struggle through that process myself. (It would have taken me forever to do that. And, I would not have been enjoying the vehicle as quickly.) He also showed me how all of the controls work. With practice, I hope to master them. I really appreciated the fact that he was very patient. He was an extremely good listener. And, responded and acted accordingly. He presented me with the options. And, allowed me to make my own choices without undue pressure one way or the other. He is a terrific asset for Ford Motors and the Ourisman Ford Lincoln Dealership as well. And, I feel very fortunate to have had him as my sales consultant.I had been considering switching to a new vehicle for several years now. And, Colin Cantfil was the tipping point in my decision to continue driving a Ford product.Colin Cantfil and all staff at Ourisman Ford Lincoln of Alexandria treated me extremely well. And, I rate Mr. Cantfil and all of the staff at the dealership at very the highest level during my recent transaction there.

Zad Valentin

15 de dic. de 2015

I never have a problem when I come to Ourisman to have my car serviced, the staff is always friendly and exceed my expectations. I will definitely be back in the future.

Daniel Minchew

13 de dic. de 2015

Excellent, as always with Ourisman Lincoln! That is why I have been an Ourisman customer since the 1970s.

Ford owner

13 de dic. de 2015

I was not impressed with the service I received at Ourisman and I will not recommend them to any of my Ford car owner friends. I needed a new alternator. I took 8 hours on a Saturday to replace it. The car was dead the next day. Since it was a Sunday, the salesmen weren't sure if they could give me a loaner when I brought the car back so that was a hassle. I don't mind spending the money or time but fix it correctly the first time. I suspected it was something electrical in the first place, hence taking it to a dealership than my regular mechanic. Two months later, I now have a new alternator, new battery wires (which don't look new at all but my first suspicion of the problem), intermittent wiper motor (after replacing the wrong motor), and new fuses for the radio and power locks. The service director, Mr. Nasim, took three weeks to return my numerous phone calls about setting up service to get the wipers fixed. He kept asking if I was 'sure' that they were working when I brought the car in to be fixed in the first place. It ended up that the part was there but since he was in meetings, he didn't ask another colleague to help me out in completing the service. When I picked up the car again, I found that the intermittent wipers would not work. Each time they would say the work was complete it was not. They would pull the car to the front, and before pulling out of the parking lot, I would turn on every possible function in the car: the wipers not working, the radio not working, the power locks not working. Does anyone check the car when the work is done? Does anyone put the computer back on it to run a diagnostics? Does anyone look at the work order to make sure they're replacing the correct wiper motor? As in, "it says to replace the wiper motor but the high and low wipers work. Maybe I should check the intermittent wipers because that's a different motor." Aren't you supposed to be the professionals? *The shining light was the Starbucks machines (yes, two of them) and Krispy Kreme Donuts from down the street.*

MFujita

12 de dic. de 2015

This was the most streamline and easy process I've ever had making a large purchase. From the moment we walked in to the dealership we were greeted with friendly people who listened to our situation and helped us make the best selection for our needs. They were willing to price out different options for leasing vs financing for a couple different car! This was a big help and is ultimately what brought us back after looking at other dealerships. I highly recommend Ourisman Ford in Alexandria to anyone even thinking about getting a new or used vehicle.

Dclawyerguy78

12 de dic. de 2015

I haven't bought my car yet, and may not even buy from here, depending on the price point, but Chappy knows that. I had a bad experience at Lindsay Ford last night with what I would describe as hidden pricing - they wouldn't tell me any of the details, just final numbers, thinking that I wouldn't know anything about how finance works or how to do a simple amortization. They kept trying to move fees between either interest or he term, rather than just coming down to their advertised price. Chappy knows about that experience and is being totally up front and honest in all of our dealings. He's giving me no bs and I appreciate that greatly. The difference in professionalism and integrity between Chappy and the guys at Lindsay Ford is worlds apart. I would definitely recommend Chappy, regardless of whether I buy with him. The whole experience so far has been excellent.

Shalonda Jones

12 de dic. de 2015

I think you guys take the time and really care about each customer and want what is best. You put the customer first so I will always return.

Michael Katzbeck

12 de dic. de 2015

Staff was good. Took to long to buy car as I knew which one I wanted, got there around 9:30 left at 1:30

Whitney Raas

12 de dic. de 2015

Everyone was really helpful and friendly and a great car buying experience.

Sharon Lewis

11 de dic. de 2015

I called the day before, came in early the next day, vehicle had quick service. I was called a couple of days later to say I was over charged, the credit was done immediately. I appreciated that so much.

Karen Boyette

11 de dic. de 2015

Both in buying my car there and having it serviced since then, my experiences there have always been a positive experience.

Vivian Camm

9 de dic. de 2015

My sons and I chose the Ford Escape Titanium. The staff in Lynchburg was very helpful; moreover, your staff was very informative and answered every question no matter how many times I asked. I am slowly learning how to enjoy its benefits. Have a blessed Christmas.

Capreece Dunklin

8 de dic. de 2015

Staff and service advisor Mr. Jun Koo was very professional and helpful. It was a pleasant experience.

Mark Dixon

8 de dic. de 2015

Both Chappy and Don Gardner did an amzaing job in helping us find the perfect car. Spent several hours with my wife and I as we continually changed out mind as to color and options. In the end, they went out of their way to find the car that my wife now loves. I appreciate all that they did to make the process go so well.

Alan Webster

7 de dic. de 2015

I had a pleasant experience only reason I wouldn't suggest to family is they all live in another state.

Rollison Edewor

1 de dic. de 2015

The dealership staffs are excellent. From the sales rep to service providers as well as the supervisors. They all respect the customers regardless of their creed or ethics. Excellent team.Keep it up.

John Ringquist

30 de nov. de 2015

I purchased a Ford CMax and the first service was fast, friendly, and efficient.

MADSLH316

27 de nov. de 2015

Both Chappy and Don were excellent in helping us (my wife) decide on a car. After 6 hours Chappy and Don were able to find the perfect car for my wife that met her every need. They never gave up, even when she changed her mind several times. It was refreshing working with them and others that were involved in finalizing the deal. We would definitely go back.

Darrell Francis

27 de nov. de 2015

I was due for a oil change and I was having a problem with my door locks because the key would not open or lock the door manually. They also said I was due for fluid changes in my transmission and the rear. The door locks were spray and working and fluids changed in time.

Mark Price

25 de nov. de 2015

Completely Satify with Salesman and management team.

Ann Lytle

24 de nov. de 2015

I was apparently given the wrong info on how the auto started on my car worked when I picked it up. This was taken care of quickly with a few email and a call from the installer.Thank you

Benfield Hicks

23 de nov. de 2015

Dealership was extremely helpful and made the buying process easy. They went out of their way to get me into my car. They even picked me up at the train station because I was purchasing from out of town.

Kenneth Moreland

23 de nov. de 2015

2016 Mustang GT premium convertible with California special package. Mike Hughes (our salesman) was Great in all aspects of the buying experience. As far as corporate Ford, they were absolutely horrible! No returned phone calls and no explanation for any delays in the delivery of our vehicle.

Mary O'Donnell

20 de nov. de 2015

It was great. Dropped the car off, went for a run, and it was ready when I got back. Almost did not have time for a donut, but got one anyway.

Todd Stokes

19 de nov. de 2015

Ourisman made the sales process easy. I enjoyed working with the sales team and appreciate their focus on customer service.

Herbert Matthews IV

18 de nov. de 2015

I was so fortunate to find Mike Hughes, the only honest and trustworthy car salesman I have ever met. Mike guided me through a Lincoln MKC purchase (lease) six months ago, so it was an easy decision to rely on his guidance again for my wife's C-Max. One week later, I came back with my daughter for an Escape.I am an analyst. I love the details. I prove the value of every purchase price, lease scenario, and loan payment before making a decision. Mike Hughes at Ourisman Ford guided me correctly every time. I have the details to prove it!

Doug and Sheila Garland

17 de nov. de 2015

We made an appointment to bring our 2015 MkT in for it's first service. We arrived early yet they fit us in the schedule. We were finished earlier than we expected. Our service advisor was very helpful. We love this dealership!

Lucille Carretta

16 de nov. de 2015

Your staff were courteous, helpful, friendly and efficient. Good experience.

Daryn Frischknecht

16 de nov. de 2015

I had a great experience with Ourisman Ford. It was detailed, timely, and an easy process.

Abigail Vincent

12 de nov. de 2015

The waiting room was very nice and clean...I didn't mind waiting there and it was quiet enough to do some work. The wifi was fast as well. I was very happy with the service provided and the tech did a great job explaining everything to me. The price was affordable and worth what I received, plus my tech helped walk me through the rebate, which I greatly appreciated. I also appreciated the car wash. Overall I am extremely satisfied with the customer service and will definitely bring my Ford back here for any future services.

Charlene Terrell

12 de nov. de 2015

The experience was great! June took care of me and had my vehicle back within a reasonable time.

Neal Jones

11 de nov. de 2015

Ford F-150 2012 great dealer with the passion to please. I look forward to my next purchase

whajac

10 de nov. de 2015

My daughter and me worked with Maxx on 11/07/15 trying to find a nice used car for her. Though we had to leave after only an hour, we got to test drive two cars and narrowed our selection down to one at Ourisman Ford & Lincoln of Alexandria and one at Ourisman Chrysler Dodge Jeep of Alexandria. While both dealers had identical optioned cars, the feeling was much better at Ourisman Ford & Lincoln. Kind of like I had purchased there before (which I haven't) and we were old friends. While at the Chrysler dealer looking at the other car, Maxx had gone to bat for us, called me, and got us a better price than what the website had. I told Maxx the situation and that I would be back later in the day to thoroughly test drive. When I got back, there was no pressure, just "here are the keys, see you when you get back".Made my decision on Ourisman Ford & Lincoln's car and offered a lower price which Maxx got approved. Pulled the trigger on Maxx's car and after 3 days, still very happy. Maxx even got me a "We Owe" for a current state inspection and when I called on Monday for Ourisman's service records to show the work done when they traded it in, I had the work order in my hands by the end of the day. Maxx and Lee gave us full time and attention and made our visit very comfortable. I would definitely buy from Ourisman Ford & Lincoln of Alexandria and Maxx again. Thanks Maxx!!!

Arlene Narciso

10 de nov. de 2015

Mr. Jun Ko has always rendered outstanding customer service.

Jerlean Tinsley

10 de nov. de 2015

Joun my service rep take care of my vehicle very well.

Terrianne Poor-zeifman

9 de nov. de 2015

Our salesman & our service director are so good that we bought 2 cars from Oursman Ford Lincoln.

David Schwandt

7 de nov. de 2015

Very knowledgeable sales person. Will buy again. Car is doing fine.

Peter Makar

5 de nov. de 2015

Service was excellentService was excellentService was excellentService was excellent

Sonja Hopper

5 de nov. de 2015

Patrick checked my vehicle into the service department early without any issues.

Old Town Lady

5 de nov. de 2015

The Ourisman staff, Chappy and Alex, searched far and wide to find the exact model that I wanted that worked within my budget. Alex and another porter drove a total of 14 hours to get it into my hands! Everyone was helpful and friendly while we worked through pricing, financing, and the multitude of questions I had. I look forward to our next car purchase in a few years.

Daniel Mack

5 de nov. de 2015

After my traffic accident, where I was rear ended by another driver, I began shopping around to several dealerships to find a replacement car. If I shopped around, I found that the salesmen we're only interested in moving their inventory and not what I was actually looking for. As my time was running out, when I had to return my rental vehicle, there by losing my means of self transportation, I decided to give Oursmen a try, since they were also a Lincoln dealership and I hey lost my Lincoln Navigator in this accident, I don't "what did I have to lose?" To my surprise I was very impressed with the layout Of the facilities, its cleanliness, the layout of the automobiles based on making models of the cars as well as the separation of the the make and model as well as by new and pre-owned. The sales rep Kevin and the Senior Sales Manager chappy conducted themselves in a very upstanding and professional manner , in making me feel comfortable that they were there to assist me in making my decision and not one of their own. My credit wasn't that immaculant Nor did I have enough for a good down payment butt those two, the financial rep and manager went above and beyond the call of their profession to make sure it was possible for me to get into the car of my choice. just with a little bit of effort from the banks I was able to purchase a 2008 Land Rover. To Kevin , Chappy and the behind the scene staff, my hat goes off to them for continued success and a job well done in being number one within this Northern Virginia Community in car sales and customer service! As a retired military soldier, I want to give them a big HOOOHA!! Keep up the excellent work!

Barbara Goins

5 de nov. de 2015

Prompt service. I like that I can call ahead for an appointment. They always take great care of my request.

Mrs C Campbell

4 de nov. de 2015

Don our salesman and the rest of the staff to include Cynthia the financial lady did an outstanding job

Julia Gluck

4 de nov. de 2015

I was treated with courtesy and efficiency. More work was done on the car than I anticipated, but I have to trust your evaluation. I do feel the car is improved in performance.

Mercedes Villanueva

3 de nov. de 2015

I own a Ford Escape 2013. I came in with no appointment due to my car engine light coming on. Joon was able to assist me right there. A mechanic checked my fluids allowing me to get back on the road and not miss work. I was able to come back later to address another issue. Joon was awesome! He waited until I arrived that evening and stayed longer than he had to. He made sure everything was addressed and checked me out personally. I have never been treated so well at a service center. I was astounded, I will be returning for all my future services to ford ourisman.

Valued Customer Lacey Contruction

3 de nov. de 2015

The service department was very helpful especially when I wasn't from the area.

Steven D'Agostino

3 de nov. de 2015

Professional, courteous, fast, and dependable. Can't ask for more.

Christine Yelton

2 de nov. de 2015

was glad our car was still under warranty and able to be taken care of in a timely manor.

Niambi Stearns

2 de nov. de 2015

I was able to get a same day appointment. Jason greeted me and my vehicle was serviced quickly. He also assisted with a late request for new wiper blades and getting them installed. Fast, friendly and quality service is appreciated. Usually I do not like to get the car washed because it adds to my wait but everything was very fast for this last minute appointment. I appreciate the cookies in the waiting area as well.

Lawrence Fallon

2 de nov. de 2015

Service was great. Done on time and low cost. Perfect

Samuel Worthington

1 de nov. de 2015

Work was completed as promised and on time -- keep up the good work!

Yvonne Kirby

1 de nov. de 2015

The recall job got done on the second visit. When I called for an appointment to get this recall item cleared up, I made an appointment for that issue, and an oil change. Surprise, the next days when I get the call that the recall item has arrived "special delivery" and let's schedule an appointment. WHAT? I asked. They said it had been done. Suggestion, when someone calls for a recall item, why don't you order the part and call me to come in for the installation, instead of backwards.

Scott Sauter

1 de nov. de 2015

Mike from Internet Sales handled all of my initial inquiries about a 2016 Ford Mustang Ecoboost Convertible; I arrive at the dealership on a Sunday afternoon and met with Mike. He introduced me to Max who showed me the car and set up the test drive. They beat the advertised internet sales price and offered a fair appraisal of my trade in vehicle. Financing was fast and courteous. Overall a great experience at Ourisman!

Gregory Irving

31 de oct. de 2015

I had fast service the staff was great i like the free car wash.

Jim Burnette

30 de oct. de 2015

I know you are striving to be better, but the barrage of phone calls, plus the emails, get a little tiersome. Find some way to turn one off when the other has been answered! Or, don't turn them all on at once, unless one didn't work. This turns into a nuisance, instead of being a concerned dealership.

Kristen Wright

30 de oct. de 2015

The service was great. Work was quick and when I needed extra service it was explained clearly and find when they said it would be.

Maria Meletiche

30 de oct. de 2015

I have being using your services since 2013 and I'm always happy with the courtesy and the waiting time.

Michael Hinton

29 de oct. de 2015

We purchased a 2016 Ford Explorer Limited. This is the 3rd Explorer we have purchased from this dealership because of the outstanding professionalism and vehicle knowledge of the staff. My husband has very specific requirement for the purchase and they were met without hesitation. We were treated as if we were the only customers in the building. Our sales representative, Don Gardner was available whenever we have questions about the vehicle prior to purchasing he has reached out to us several times after the sale to see how things are going. Upper management also did an outstanding job; ?Chappy? was very instrumental in our decision to purchase a new vehicle. The entire sales staff was very accommodating. During that same visit we ask to have our 2012 Explorer service and they did not hesitate to make accommodation. That is just another reason why we continue to buy and have our vehicles services at this dealership. When we are in the market for another vehicle we will without a doubt return to this dealership. In addition we will not hesitate to tell anyone who is looking to visit the professional staff at Ourisman Ford of Alexandria.

Jefferson Riley

27 de oct. de 2015

service was done very well got my vehicle back quickly.

Adrian Smith

27 de oct. de 2015

Staff was very/very helpful for the first service of my 2015 Mustang. Good experience all around.

Ronald Martin

26 de oct. de 2015

I owned a 2012 Lincoln MKZ Hybrid. The service at Ourisman is always excellent. Each employee is extremely professional and I am well pleased.

Bernard D. Dunn

26 de oct. de 2015

I always take my Lincoln and Ford Flex to Ourisman World of Ford for service.Excellent service department.

Steve R

26 de oct. de 2015

I was able to get an appointment SAME DAY for my check engine light. All staff was courteous and very helpful. The shuttle to/from the metro was great and when I called for pick up, the shuttle was there quickly. Thanks!

Berletney House

23 de oct. de 2015

I had an outstanding experience with Alex (my salesperson) at Ford. I felt like a received a good price for my car. Alex to the time to show me the functions on my new car. This is my first Ford car. Because of the service I received and the quality of the car I am now a Ford-man.

Kerry Downham

22 de oct. de 2015

Happy every area of our buying experience except finance. We had the opportunity to apply to our Credit Union that had a two day rate of 1.99%. We were hoping that that rate could be matched.

John Picco

22 de oct. de 2015

The Service Agent Joon Ko was pleasant, professional and helpful and got my car on the road very quickly.

Virginia Gentleman

22 de oct. de 2015

All-in-all, an ok experience. With my '99 F-150 with its 372,500 miles on it, the problem was a little more technically challenging than just a simple "stalling out" problem. It was fixed I dare say due to the technical wizardry of the mechanic (who I compliment).My only other comment deals with the personality of the service writer. Not a particularly good first impression. At times, he seemed like he was not particularly insightful, just biding time (there to write ticket), a little condescending, and short. Definitely not the same caliber as Anthony Romano was. (Just commenting.)

va_guy78

21 de oct. de 2015

I had the pleasure of dealing with Maxxx Manu while shopping for a new vehicle. We knew what we wanted and Maxxx showed my wife and I a few vehicles. Once we found the Ford Edge SEL Maxxx worked with us to get us the options we wanted. Also the price the dealership was fair, and they gave me a fair trade in for my old Ford Mustang. I would have to say the best experience was there was no "High pressure" sales, or feeling like you were paying too much. I will continue to get my vehicles from this dealership. We are very happy with the car.

Author

21 de oct. de 2015

Staff was very helpful and thorough in explaining what was being done to my car and why.

Anna Dabney

20 de oct. de 2015

Our experience at Ourisman Ford of Alexandria was GREAT! Chappy, Josh, and others were friendly, professional, as well as, helpful.I miss my Chev Tahoe, but I have to admit that I do love my 2016 Ford Explorer. I have even returned a couple of times to have my SUV washed there in the Service Department. The Service Department was very accommodating. Service at Ourisman of Alexandria has been Great!Note: I have to say that I did experience one "weak link:" Ms. King stated that she would check and return my call to inform me of the price, availability, etc. of the extra key for my vehicle. As opposed to continuing to wait, I contacted another dealership and was provided the information that I needed.Anna L. Dabney

Wanda Sparrow-adeljabbar

20 de oct. de 2015

Very helpful and everyone was very nice.I was very pleased with how my daughter and I were treated.Thank you to everyone ...My daughter loves her 18th birthday present!!! A hardtop convertible:-)

Sula Miller

20 de oct. de 2015

Great experience. Edge was fixed in under an hour.

NewCahrbyer

19 de oct. de 2015

excellent experience from top to bottom. Really pleasant experience, quick process and professional employees. Zero pressure or games

Roy Lair

18 de oct. de 2015

Service for annual state safety inspection and replace passenger side tail light. They had to get the replacement light from a dealer in another state THey installed it the same day, performed the safety inspection and washed my car. It looked new.

Sandra Wittenborn

18 de oct. de 2015

My husband and I purchased a Lincoln MKZ Hybrid and this is our second year of ownership. For every service call I have had, I am courteously greeted by my service manger and my car is always checked-in quickly for my routine maintenance. My service manager always asks if I would like my car washed and this last time he made sure my cloudy windshield was properly cleaned on the inside as well. I am then directed to a comfortable and spacious waiting room where both coffee and doughnuts are always available for customers. My car maintenance is always completed in the designated timeframe and then I am on my way. Working with the team at Ourisman has always been a pleasant experience.

Tycha Milton

18 de oct. de 2015

I needed an oil change, which is what they did. They also said the front brakes were bad, they replaced them as well. The air conditioning doesn't work on the passenger side, it would have been good to know what's going on with it, but no issue. That would have been the extra step for me since I mentioned it.

Emma Alvarez Rateike

18 de oct. de 2015

Great team really helpful and great attitude really professional

AJW

16 de oct. de 2015

I purchased a 2015 Platinum F150 from Max Manu. He was a great salesman and when there were any issues he fixed them. It was a top notch buying experience.

Hanibl Olmeda

16 de oct. de 2015

Extremely happy with our new 2016 Ford Explorer-Sport. Our salesman, Freddy, was very kind and genuinely interested in hearing our needs and desires for a vehicle. Never being pushy and always pleasant to work with, Freddy demonstrated the capabilities of several vehicles with excellent knowledge. I will definitely return to see Freddy for my next vehicle. All around professional staff, from sales and management to the financing department. Thank you Ourisman Ford Lincoln of Alexandria.

Maria Caswell

16 de oct. de 2015

2016 Ford Fusion Hybrid - great car! Don't have any experience with the service department yet, but if its anything like the sales department I'm sure to be a happy customer.

John Wattendorf

16 de oct. de 2015

Noon was terrific. I could not ask for a more knowledgeable or considerate service representative.

Bessie Harris

15 de oct. de 2015

My vehicle's audio system was check to detect the problem. I was informed of the problem and told parts needed to be ordered. The waiting time was under an hour and the staff was very helpful. I am waiting to hear back on when to bring my vehicle in for repair.

Benedicta Owusu

15 de oct. de 2015

2013 Ford FusionThe Service is always goodJason has always been the best of customer service I've had so far. He is always ready to help me with any problems I throw at him and mostly his patience is phenomenal.

Joseph Campbell

14 de oct. de 2015

Jay & Rob provided excellent service! They explained in detail any issues and were extremely professional. My service advisor, Joon Ko -- continues to be the main reason I keep coming back to Ourisman for service on both of my Ford vehicles.

William Slocum

14 de oct. de 2015

Art did a great job keeping me informed and updated on the status of a rather tricky repair/replacement of the Sync system in my MKX.

Margo Bruce

14 de oct. de 2015

I came in for an oil change and needed to have my front brakes and roters replaced. Wasn't expecting to spend that amount of money, but I had no choice. I had a $100 off coupon and Patrick found another small discount that he gave me. Thank you.

Toni Morgan

14 de oct. de 2015

I purchased a 2015 Ford Explorer at Ourisman in Virginia. My experience with the whole process from Josh Prosten, my salesperson to Cynthia Hatcher, the finance manger was a very pleasant experience.

C, Lowe

13 de oct. de 2015

Great service every time. The staff at Ourisman are always friendly and helpful. Plus, my Fiesta is a fantastic car. The best experience I've ever had at a car dealership.

F150 Buyer

13 de oct. de 2015

I bought an F150 Platinum from Maxx. He has been at the dealership for many years (a good sign) and was one of the best sales reps I've ever dealt with. (I've purchased 30+ new cars in my lifetime and once worked at a dealership so I know the game.) He is totally honest and will fix any issues that come up. I rarely write reviews, but Maxx deserves the best review possible. I will recommend him to my friends.

John Szemraj

13 de oct. de 2015

Courteous attendant addressed all my questions and concerns. He was friendly and knowledgeable with my car.

Ryan Wise

12 de oct. de 2015

This was great work on my brake lines. Thanks for installing the copper-zinc tubing which should last much longer than the OEM steel lines.

Josephine Rattien

12 de oct. de 2015

We found our dialog with you via email to be efficient and pleasant, after which our visit to your dealership was fast, professional and pleasant--perhaps the best experience we've ever had buying a new car.

stimak

3 de oct. de 2015

Shady Tree, SHADY TREE!!!!! Found On Road Dead. I believe it now that I've purchased a vehicle from here. I had the unfortunate experience of buying my first new car from here; a 2013 Lincoln MKZ. For starters, the car was a lemon. My carfax was dirtier than most. In the first year alone, my vehicle spent 2/3rds of the time of ownership in their shop being repaired. I've been in more rental vehicles than what a new car would warrant. In the first year alone, I had to have a fuel tank replaced, my front axle was removed (when they did this repair, they didn't even think to give me a front end alignment after reassembly), my front seat was faulty (at the end of this repair, the mechanics literally left the faulty pieces sitting in my back seat), I could go on and on. The repairs are literally half done and temporary. I asked Lincoln to buy back the car four times, requesting a new one. They denied me all four times, sticking me with the vehicle. Customer service at the dealer level and at the corporate level is the worst I've ever seen. I've been here so much, individuals know me by name. I've even written individual letters to the board of directors and the customer service managers at the corporate level with no response. I've witnessed the turnover rates of the service individuals in the service bay. As I live some distance away, I always call two weeks ahead to schedule appointments and request loaners because I've become used to their times of repairs. On average, my car spends a month in the shop just for repairs. Often, when I arrive for appointments I made two weeks earlier, there's ALWAYS drama!!! The loaner I requested was given out, or the the loaner car was dirty. They even offered me a Ford Focus once for a loaner, and I was furious. I didn't purchase a Focus - rule of thumb typically is for the rental to be comparable to the car you own. I've had rentals for so long that it gets embarrassing when friends are questioning if I'm actually driving my car vice a rental. It's obvious they don't take care of their customers, which is why I left. You couldn't pay me to buy a car from here again. This dealership is literally the worst experience I've ever had. This dealership has ruined the Ford/Lincoln brand for me as a customer. I wouldn't handle this dealership with a long handed spoon.

jmhimsey

1 de oct. de 2015

My wife and I purchased a 2015 Ford Explorer Limited.Chappy and Alex facilitated the sale. This sale and interation was the absolute best experience I have had at or with a dealer in 38 years - we will be back. Chappy gave it to us candid and straight - traits that are not very common in the sales business! Chappy even gave us more for our trade than we were expecting. Alex, our sales consultant, never pressured us and our closing agent, Cynthia Hatcher in Finance, was absolutley phenomenal. Our experience at Ourisman was a great welcome back to the Ford family. Ask for Chappy!

victoria23

16 de sep. de 2015

My husband ND I had a very bad experience with our first car we purchased else where. And i must say Maxx made up for it. He was very honest and had our best interest in heart. You can not find that kind of costumer service everywhere. We truly appreciated it and will recommended him to anyone we know who is looking for a new vehicle. THANKS

jferguson88

15 de sep. de 2015

Maxx assisted me with purchasing a new car. We had discussed several different options over the course of a few months. We also went through all of the numbers top to bottom there were no surprises. Additionally what i enjoyed best was there wasnt a rush and i didnt feel any pressure to buy. Thanks to Maxx I'm cruising in a brand new 2015 Ford Mustang GT.

DrCharMann

5 de sep. de 2015

I just leased by fifth car from Max To say the least I trust him and only him to give me a great deal and extraordinary service in other words...As long as Max is Ourisman I will be a loyal customer. I met him there and he is the reason I keep coming back. Thank you Max for making me more than just a customer thank you for treating me like a friend. May you continue to have tremendous success at Ourisman Lincoln they are very fortunate to have you. Rev. Dr. Charlette E. Stokes

Frances Stump

20 de jul. de 2015

They were very proficiency. They hot me in and timely,

Kadience88

15 de jul. de 2015

My experience was great I'm glad that I had the car salesman I had he didn't give up until he got me into the car I wanted .

Robert Burke

14 de jul. de 2015

I have tried several times to get my $10.00 rebate for "the works" oil change, but they get back to me stating that they can't match it with their records. I had service done on 6-17-2015. This is NOT the first time this has happened. Total cost for the oil change was $41.34.

Richard Meeks

13 de jul. de 2015

I was disappointed that my car was not clean and still had the mechanic's smudges on it. Other than that, Ourisman usually does a great job on my car.

Danna Powell

13 de jul. de 2015

I love my lincoln mkz. I love the staff there at Ourisman...always so warm and friendly and very supportive. No complaints!!!!

Andre Moore

11 de jul. de 2015

Always a pleasure to take my car in for service.. They're like family.

Bernadette Curtis-lambert

11 de jul. de 2015

As a woman I appreciate learning and understanding cause and effect as it relates to my car. I am always appreciative when a service person does not treat me like I am stupid when I try to understand and ask about the repair. June took the time to explain the repair to me and answer each question.

Jennifer Tersero

11 de jul. de 2015

Received quick efficient service on my vehicle. I was able to ale an appointment at the last minute with no issues. Car runs great. Than you

TJ Brewer

9 de jul. de 2015

Mike Powers and Richard Booth were both excellent to work with..this was possibly the best new car buying experience I have ever had and will certainly return when I'm ready to upgrade. I LOVE my new MKZ and love that it's a hybrid..I am averaging around 44 mpg and get compliments all the time on how sharp it is..when I tell people the gas mileage they are really impressed. Thanks for making my first new Lincoln experience so pleasant and this will def. not be my last! :)

Michelle Borowski

6 de jul. de 2015

The customer service is really great at this dealer. I appreciate having the rental available and being able to come in and out relatively quickly. It really helps to keep my family life on schedule with kids and activities. Thanks for everything.

Martha Challinor

5 de jul. de 2015

The service was to change my oil and apply factory service.

Gerald Nagel

3 de jul. de 2015

Ford Fusion HybridStaff was courteous and knowledgeable. Vehicle was not in inventory but found it in the local area.

Vanessa Lyde

3 de jul. de 2015

I appreciate the prompt detail setvice and egearness to help.

Steven Diatz

3 de jul. de 2015

Always courteous, professional, and friendly...makes your business valued. Service Manager Janet Fincher and Service Rep, Joon Ko are alwayrteous and professional and friendly.

Hardee Green

3 de jul. de 2015

Very helpful in getting the right car for a teenager. Right car and right price.Thanks.

Rigby Douglas

1 de jul. de 2015

I am totally satisfied with my experiences thus far with the Ourisman World of Ford Service department. During my service sessions they have expertly serviced my vehicle(s) and have kept me appraised of any issues that they have uncovered, even when I've not emphasized them on the initial intake. During this service, as the rotors needed to be resurfaced a second time, they interfaced with the warranty vendor and appraised me of the discussion and its results, after which they consented to the our joint resolution of the matter and handled my concerns to everyone's satisfaction. Their professional knowledge and willingness to assist the customer in resolving technical issues with their vehicle is inspirational and a credit to the dealership. I commend the service manager and her staff for an outstanding and satisfying experience. So does my F150 PLANTINUM.

Maria Milligan

1 de jul. de 2015

Excellent service. Thanks for your assistance Patrick. I used to live in Alexandria but now live in West Springfield and I still travel to the Alexandria location.

Anthony Shumskas

1 de jul. de 2015

as always, the Ourisman service team lived up to the high level of customer service I have come to expect based on prior experience. A well done to all.

Manop Gibson

30 de jun. de 2015

Ford Escape 2015, I have oil change, the staff very nice and helpful.

John Nun

30 de jun. de 2015

Lincoln MKZ - Service, as always, was right on the money. And, staff is perfect. Thanks a lot, John

Ghulam Dustgeer

30 de jun. de 2015

It is great to be at Ourisman. They are really helpful I will be very thankful if I can get some early appointment. Thanks

Michael Wright

29 de jun. de 2015

My only surprise came when I was informed that my service contract had expired after the service was performed.

Valued Customer Limogreens Llc

29 de jun. de 2015

Very impressive level of customer service. I am very satisfied with my sales person's preformance. He was very reliable and took care of all the details. I had only few days to get registration and use the car for business. With his help everything worked out great.

Richard Trilsch

29 de jun. de 2015

I've always had a pleasant experience with Ourisman -- from when I bought a Fiesta to all the routine service on that Fiesta through the years. I'll moving to Colorado and I hope I can find a dealership as dependable as Ourisman when I get there.

Tom

29 de jun. de 2015

Art was very helpful and everything went very well.

Thomas Gibson

29 de jun. de 2015

Friendly staff. Very impressed with how friendly they were.

Norman Murray

29 de jun. de 2015

Great service as usual. Take all three of our Fords to them and have always been happy.

Susan Golightly

29 de jun. de 2015

Art did a great job! and we will continue to use this dealership in the future. the staff was friendly. We received a car wash and service was prompt.

Valued Customer Abbvie

23 de jun. de 2015

My service was excellent and Joon was great at advising me on the services that I needed for my vehicle. Overall for a first time customer my experience was EXCELLENT!!!

Andy

23 de jun. de 2015

Ourisman is not like most other dealerships. I've always had a great experience with service here! Well done, and keep up the great work.

Nick G

22 de jun. de 2015

I've been to countless dealerships over the years searching for what could replace the vehicle I owned at the time. Ourisman was the first dealer that from the start took me seriously and helped me in every way they could. From the start, the staff were extremely helpful and courteous, answering every question I had. Then, unlike ANY of the dealers I had visited prior, they were the first to not offend me with an insanely low trade offer. I understand that business is business, but Ourisman knows that you won't keep the customer interested if they know that they will lose tremendously on their trade and be downright offended by an offer. Even after the purchase, every question I had was answered either by email and phone.

San Juana Cepeda-rios

22 de jun. de 2015

We had a very pleasant experience at your dealership while purchasing our new Ford Escape. Everyone was very friendly and helpful and made us feel welcome and at ease throughout the whole process. From Lee our dealer to Mike the manager to Cynthia the finance manager, all were just lovely people. We couldn't have asked for better service. We look forward to having our car serviced for maintenance when needed and we definitely will recommend Lee to any friends looking to buy a new car. Again tks so much for a lovely stress free experience.

Barbara Goins

21 de jun. de 2015

Great experience with service. I used the shuttle service for the 1st time. It was very convenient.

Marvin Hunter

20 de jun. de 2015

I was very satisfied with the service. The problem with my car was diagnosed and repaired in a timely manner

Nikki Asberry

19 de jun. de 2015

Great service Good worker knowledge and nice place for business

Alan Yaworske

15 de jun. de 2015

I am a loyal customer and multi=vehicle purchaser from Ouirsman. I had a scheduled oil change on Friday June 12 prior to going away for the weekend. When I returned, my coupon for a 29.95 oil change was in my mail. I was disappointed to learn upon calling that Ourisman would not honor that coupon and credit the difference back to my card. I realize it is a small amount, but loyalty is usually a two way street.

Jim Schiefer

15 de jun. de 2015

Technician found the noise that no one else has been able to find. The part has been ordered but it is on backorder so it will take about a week.

Mike Kauffman

15 de jun. de 2015

Appreciated the prompt service. It is always nice when staff is courteous and respectful.

Jay Greenwell

15 de jun. de 2015

Lee Was friendly and Helpful and was able to keep me up to speed on the process of my ordered Mustang over the 2 month period. The finance team got me a great low rate.

Kenneth Saunders

15 de jun. de 2015

My first service visit and I was thoroughly impressed.

Cesar Arias Cruz

15 de jun. de 2015

Excellent service, nice people, timely service. All appliances are very clean

Rosemary Gale

15 de jun. de 2015

I was very impressed with the quality of service. A thorough response to every concern I had from the technical perspective, immediate attention from your staff, and a comfortable place to wait. All aspects of the visit deserve the highest points. I did answer this survey within a couple of days of having visited Ford's.

David S Trevino

15 de jun. de 2015

Great experience, and very satisfied with the service performed on my 2007 Ford Focus.

Paul Normand

13 de jun. de 2015

Appreciate recommending syncronizing safety inspection and emission testing to the same month and completing periodic service. The cargo net repair appears to be working fine.

Whitney Mcdonough

12 de jun. de 2015

June was very responsive to my questions and made sure I was satisfied with the work that was done.

Stephen Dunton

12 de jun. de 2015

I wrote a separate email but wanted you to know what great service I got when I brought the Explorer in. The reps were courteous, got me a loaner, were sensitive to my needs to have the car back by end of school day, and most importantly, seemed to really care that I got what I needed from the service department and had a pleasant experience. very much appreciated!

Namtasha Joyner

12 de jun. de 2015

Max was not pushy but very helpful. He was extremely knowledgeable about the MKC.

Jeremiah Allen

11 de jun. de 2015

great treatment. Great staff. Best dealership i have ever bought a car from and i have bought two new vehicles before this.

Peter Lynch

11 de jun. de 2015

The staff was very helpful and respectful as they did the annual state inspection for my 2014 Explorer. Thanks!

Ronald Giovannucci

11 de jun. de 2015

Give the service manager and Mike Powers a raise. You need more people like them.

Norbert Fochs

11 de jun. de 2015

Staff was well informed, polite, and very helpful. Compared to the other local ford dealer your sales associates (Mike Powers and Colin Cantfil) are awesome. Keep up the great work.

vidyadi

11 de jun. de 2015

Generally good. However it took a lot of time. It will be good it expectations as to time are managed well.

Roger Buck

11 de jun. de 2015

Ourisman is number 1 in my book. This is the second vehicle I have purchased from Ourisman and I will come back again! The Sales person, Don, had a great personality and even the receptionist went out of her way to help me with coffee.I have bought many cars in my life and Ourisman stands tall as the best.

Cynthia Davis

11 de jun. de 2015

My experience with Ourisman was an Excellent Experience. The showroom has an inviting atmosphere and the salesmen are very friendly. After knowing exactly what I was looking for in a vehicle, they found the right one for me. I Love Ourisman and I Love my New Fort Explorer.

Brian Dennis

11 de jun. de 2015

Great Service!!! Vick is very helpful and professional.

Lauri Kempson

11 de jun. de 2015

Joon helped me and was terrific. Always does what he says he's going to do and more.

James Ivey

11 de jun. de 2015

It took 3 trips and 5 days to fix the issue but it's working fine now.

James Horwitz

9 de jun. de 2015

I have purchased two cars from this dealership, an '09 Ford Flex and a '15 Lincoln MKZ. I always thought their service was good, although overpriced. I was almost -- dead wrong. They charged me $1,500+ for brake work on the Flex that was done in a negligent manner. The wheel acted as a circular saw, slicing the brake line. I ended up with no brakes on I-95. Do you think that's bad? They would not properly reimburse me for the poor workmanship. Don't buy from Ourisman. Don't believe there claims about service. Run while you can -- because driving an Ourisman Ford might just kill you...

New buyers

8 de jun. de 2015

We are totally excited about our purchasing experience at this dealership. We were treated professionally, no gimmicks and they did a great job at making us an offer that we could not refuse. Our sales associate, Lee, answered all of our questions prior to the deal and that meant a lot to us! Give them a try.

Felisha Devaughn

6 de jun. de 2015

Service is always wonderful. Eddie is the best!!! I know when I go there. I am going to be well taken cared of

Manop Gibson

1 de jun. de 2015

When I take my car in for service, the service department very professional and very nice.Very good service. So far I don't have any problem with Ford ourisman dealer.

John Carter

31 de may. de 2015

Great to work with. Went out of there way to make it easy for me.

Karl Santacroce

30 de may. de 2015

Overall I was very satisfied. Sales person was kind enough to follow me to deliver the new car to my residence since I was alone during the purchase process. The facility was organized and clean.

Manvell Lessane

30 de may. de 2015

Always a great experience with this dealership. They treat me with the greatest respect.

Shahin Yavari

29 de may. de 2015

Joon was awesome. He took care of me as if I were family. My experience awesome. The complimentary loaner car while my vehicle was being repaired was also a huge plus.

Kylie

29 de may. de 2015

This was by far the best experience I have had with a dealership. I will definitely be back!

William Kate

29 de may. de 2015

I brought my car in because oil change illuminated. My car had juts turned over 20k miles so asked for service for that. This was taken of in a courteous and efficient manner. I could not be more please with the way I was treated.

Alan Yaworske

27 de may. de 2015

Just needed a break light replaced and the oil sensor re-set. In and out within 20 minutes even with a complimentary car wash. Nothing to complain about with that.

Mark Greek

27 de may. de 2015

As, in what is becoming all to familiar, coming in for one thing leaving after spending a lot of money. while I'm happy that potential problems have been spotted and fixed, I am concerned that the increase in repair costs will force me to find another place to service my cars. I've had nothing but great service when I have taken my car in for repair, but cost is something I'm going to have to consider if I'm going to continue to bring my cars in for future routine maintenance visits.

Stephanie Riddell

27 de may. de 2015

The first Ford dealership I went to I explained my problem and made an appointment before coming in. They spent a little time on my car, said there wasn't a problem, then told me to come back another day. Instead of wasting more time with an inattentive service center, I went to Ourisman Ford. The employee who worked with me took the time to identify the problem and spoke with courtesy and respect.

Shalonda Jones

27 de may. de 2015

Professional and courteous as always. Thanks for doing a great job with my vehicle.

Dr. Frederick Machmer

26 de may. de 2015

I was happy with the service, but not with this second request for the same information I submitted the first time! I don't mind filling out a survey, but you need ask only once. Dr. Machmer

Brenda Roberts

26 de may. de 2015

Everyone was friendly I showed up one hour early they took my car back cleaned the seats, inspections and full oil change

Rita Bennett

25 de may. de 2015

Everyone at the dealership is great and they are helping me keep my vehicle in great shape to combat the various crazy drivers in this world.

Lawrence Williams

25 de may. de 2015

Staff was friendly and helpful, nice refreshments and comfortable clean facility

Norman Murray

23 de may. de 2015

Always get Great service at Oursiman Ford! I take all three of my Fords there, a 2005, 2007, and 2014.

Mike

23 de may. de 2015

I used the Trucar buying service and it was very straight forward. The sales staff was very informative. A little disconnect from finance to sales that needs to be addressed to keep the good service from sales going. I used the internet mostly for setting up my deal. They could improve by answering emails a bit faster as deals can be lost or made by how quickly sales folks can respond to emails. Otherwise no issues!

William Conrad

22 de may. de 2015

Mr. Vic (can't recall last name) was especially attentive to my satisfaction with the service and conscientious in explaining what was being done and why. I appreciated his extra efforts.

Rodney Mercer

22 de may. de 2015

Having been a customer for many years, I was again impressed with the service team and their work with my recall items on this visit. I greatly appreciated the caliber of the loaner car for the duration.

Robert Witcher

22 de may. de 2015

Service department is great. Clean environment and Patrick Costello is very professional and a superb representative of the dealership.

Valued Customer Hotel Furniture Sellout Inc

22 de may. de 2015

Absolutely excellent service. The staff was attentive, efficient, and exceedingly polite.

Kristina Jackson

22 de may. de 2015

Very helpful and explains the problems very well. My technician was very customer friendly.

Christy Roelke

21 de may. de 2015

I bought a 2013 Lincoln MKT. Max was the sales associate who helped us. Max was more knowledgeable about that vehicle then any other sales associate in any other dealer of any type of car, and trust me, I have been to a lot of different places test driving a lot of different vehicles in my search for the right one. I Re ally enjoyed my time in the dealership too and loved the coffee machine. I'm gonna go back just for the free cappuccino!

Peter Noreiko

19 de may. de 2015

The vehicle serviced was a 2014 Ford Mustang and I have been taking it and all my past other vehicles to Ourisman service and I have NOT had any problems with their service jobs, past, present and hopefully future. Thank you

Michael Theiler

19 de may. de 2015

The last few service visits I have made, either for my F-150 or my Mustang, I have been served by Joon Ko and he has been outstanding. Very professional, courteous and knowledgeable. A pleasure working with Joon.

Ruth Harte

19 de may. de 2015

Joon Ko is always very helpful to me when I take my car in - as have been every service writer that has helped me at Ourisman's. I have been a very long time customer of Ourisman's and will continue to be so long as I am in this area.

John Tyler

19 de may. de 2015

The staff was excellent, friendly,very professional.

Natalie Fahmy

19 de may. de 2015

I bought a Ford Fiesta Titanium. The service was excellent. The staff was very helpful. I love my new car!

Eric Christopher

19 de may. de 2015

Only took 45 minutes for oil change/tire rotation. I was very happy this time after a very unpleasant experience last time.

Evelyn Tuckson

18 de may. de 2015

The service was good. The two service advisers on duty were very helpful and kind.

Sarah Marshall

18 de may. de 2015

I brought my Expedition in for service and a few other problems. The service department staff were all very professional. Joon, my services specialist kept me apprised of everything that was happening and what they found that needed to be fix. The waiting area was very clean and comfortable. All the staff that I dealt with were very curtious and professional. I would highly recommend them.

Dylan Selbe

16 de may. de 2015

I needed a Mustang so I got one that satisfiedy needs and they helped me get one in my financial budget. 2015 mustang v6 service was great and the staff was more than helpful!

Ruth Young

16 de may. de 2015

Patrick is an outstanding service provider- He is always knowledgeable and helpful when discussing what is needed for all my vehicles. He goes above and beyond to meet my expectations- I choose to travel an hour to your service department due to the continued quality work I have received from your company.

Jane

15 de may. de 2015

The staff was very accommodating and the service was exemplary.

David Safavian

15 de may. de 2015

Great experience with Vic at Ourisman. In fact, after owning 13 Ford products over the past 30 years, this service experience was the best. Not only did Vic fix all the small issues related to my MKS, he kept me informed of the progress, and even arranged for a loaner. Knowing I was short on time, he really expedited things to get me out the door asap.

Thomas Gernon

14 de may. de 2015

We have always been satisfied with the service at Ourisman.

William Galloway

13 de may. de 2015

I purchased a Ford F-150. The service and staff were very helpful.

Lisa Gladyszewski

13 de may. de 2015

I love my new F-150! A positive buying experience from start to finish.

Susie Wilcher

13 de may. de 2015

2015 Ford Fiesta the service was great and staff was very helpful. Love my car it drive great. Thank you

Alan Turner

13 de may. de 2015

The service representatives are professional and very helpful. They take care of your needs and show a sincere concern for your issues which adds that personal touch! Thank you!

Abdullah Roble

12 de may. de 2015

It was busy day that day but the service guy was doing everything he can to everyone there. I was helped later than the appointment time but the service guy was very apologic and helpful at the same time. Overall i was satisfied with services

zl

11 de may. de 2015

I would definitely recommend this dealership for anyone who are considering buying a ford or lincoln. Maxx and Mike are extremely helpful and very welcoming. They did not push me on price or buying date or anything, which makes you feel comfortable when purchasing a car. Mike Powers has lots of knowledge in Mustangs in different model years. Maxx Manu also has great knowledge about ford car models. They both are wonderful salesman, but in fact you will not even notice they are salesman. They get my car to their dealership in just one afternoon. That is extremely fast in my opinion.I would highly recommend to talk to Maxx or Mike if you are thinking about getting a Mustand, or Ford/ Lincoln in general.Z.L.

charliew

9 de may. de 2015

I would highy recommend this dealership and ask for Max or Mike to work with you in finding your vehicle as they are there to find what your looking for to meet your needs and not sell you anything! There are many salesman (people) out there, but working with me they were men concerned with finding me what I needed and listened to me and not tried to sell me into what I didn't need.Through out the process they kept me informed and updated and upon delievery they both took the time to walk me through my vehicle and ensure I new everything I needed and upon completion asked ne to keep them informed of anything when it came to the vehicle to ensure it is always top notch and depaenable,Charlie W.

Joseph Campbell

8 de may. de 2015

Always the utmost in professional courtesy. Excellent customer service, quality workmanship! Ourisman and its team is a first class operation.Thank you.

Glenn Cyphers

6 de may. de 2015

Bought an F-350 long bed. Great help from the internet sales team, and Lee Brooks in particular. Felt like a valued member of the family.

Sara Westfall

6 de may. de 2015

Everyone was helpful and welcoming and we got a great price. The only issue was that the salesman did not mention that the price he showed us included a down payment which we don't remember ever mentioning to him. So, we thought we were getting a very different price for the car. They need to make sure the sales staff go over every detail that makes up the price. Also, whoever comes up with the price shouldn't write in blue marker all over the page, it was very confusing and made us feel like they were trying to confuse us.

Stephen Neuendorf

5 de may. de 2015

The service was very quick and professional - only a few minuets to service and perform a safety inspection. Additionally they provided an excellent car wash.

Marion Younger

5 de may. de 2015

I purchased a 2013 Ford Escape and each time I go in for my routine service I am treated like royalty. The staff works very hard to make sure that my vehicle is running properly.

Joseph Palaganas

5 de may. de 2015

I needed an oil change and a state vehicle inspection for my 2013 Ford F-150. Staff was very helpful and the job was completed earlier than anticipated.

Jennifer Harchick

5 de may. de 2015

Service was quick and easy to schedule. They took my car on time and the service was timely. Staff was helpful and friendly.

Shirley

5 de may. de 2015

I had great service but I am still waiting for my refund check, the work you did, had to be redone when I was on vacation. Brought bill to ford and he stated he would give me a refund since you all did not complete the job correcting on brake lines. The manger stated I would get a check in a week or so, It has been a month and still have not received the refund check from your home office. Please look into. You have great people and usually good service. Please look into this matter.

Devon Neckles

5 de may. de 2015

The service quality is perfect but if you ask for a complimentary car wash I don't expect just water to be thrown on the vehicle and air dried at least WASH the car or truck like asked. If not don't offer it.

Michelle Bridgers

5 de may. de 2015

We purchased a new Ford Focus on April 26, 2015. Everyone involved seemed very determined to get my son in a new car. I really appreciate everyone's help. Thank you for a very pleasant car buying experience.

Yonnette Nunnery

5 de may. de 2015

Excellent service. Always great. Service guy was excellent

Ronald Giovannucci

5 de may. de 2015

Very helpful and a positive experience. Everyone was very professional

Jamaal C.

4 de may. de 2015

My visit at the Ourisman Alexdria dealership was a first class experience. Very appreciative to Jhoon for his help in servicing my 2011 Lincoln Navigator. He was very knowledgeable in the factory warranty for my vehicle and made sure I got the most out of what was available to me. Staff was very proffesional and I hope to continue to do business with these wonderful people. Many Thanks!!

Scott Marquiss

4 de may. de 2015

Excellent. . .As ALWAYS! Everyone from the service writer to the fella that drove the shuttle was terrific.

Julia Gaskins

4 de may. de 2015

The service was performed in a timely manner. The staff was professional.

Valued Customer Jonathan Hudis Living Trust

4 de may. de 2015

Very good service. Unexpected level of care and attention.

Curtis Banks

1 de may. de 2015

Service was excellent, I called on Wednesday and was told to come in they would take care of me.

Ashley Morrison

30 de abr. de 2015

Ford Escape Hybrid. Good service. Explained issue. Staff was helpful. Repairs took a little longer than expected, but appreciated the offer to transport to the metro and back.

Edwin Flores

30 de abr. de 2015

From personal experiences, going to dealerships to buy and or to see cars has always been a painful. Especially during the negotiation phase. My experience at Ourisman was great. I looked the car on their website and I went to the dealership to look at it. I liked it. I made an offer and now I own a 2014 Nissan Sentra with only 15500 miles. Zero hustle! Maxxx was great on answering my questions about the warranty on the car and its history. By far, buying this car at Ourisman has been the best car buying experience. I highly recommended.

Daniel Georgi

29 de abr. de 2015

Don and the staff were very good. They were patient with us buying our daughter her first car. They patiently answered our questions and helped us through the process.

Dorothy and Marshall Conner

29 de abr. de 2015

Service as always was excellent - Service representative ready for me when I arrived and had service completed in a very timely manner-also washed the car as usual. My Salesman saw me and gave me a container of Maple Syrup made at Monterey, VA. He always greats me when I come for services and asks if everything is going ok.

John Moye

28 de abr. de 2015

Everything was great. The schedule maintenance was done in a timely, the car wash was a nice thing to get.The service writer (Vic) kept me inform of the progress, and found time to talk with me about a little issue with my other vehicle.

Janice Wood

28 de abr. de 2015

Body work was completed beautifully. Staff went out of their way to be helpful.

Aiisha Davis

28 de abr. de 2015

I came to this dealership because I needed an oli change. I was greeted immediately and received the best service including a complementary car wash. The people were friendly, the facility was clean. I will definitely go back to be serviced next time.

Doris Miller

28 de abr. de 2015

I was there my yearly Virginia state inspection plus any updates needed. The staff and attention to required service was highly excellent!

Juan Rondon

28 de abr. de 2015

I completely trust your work and your staff is always willing to help me and they are very polite and gentle. Thank you for your service, as always, I do not have any complaints.

Carl Gamble

28 de abr. de 2015

Very efficient and timely that met my schedule. Thanks.

Valued Customer Paula Lantz Revocable Trust

27 de abr. de 2015

2015 MKC. Service was excellent. Ronald Martin took care of every detail.

CCD

27 de abr. de 2015

Freddy sold me a certified pre owned Focus which I love driving! The buying experience was great and I'd shop there again.

Earl Smith

25 de abr. de 2015

I was shopping around for a vehicle for several weeks and visited 4 other car dealers before coming to Ourisman Ford in Alexandria so I have a first-hand experience comparing them all. Toyota, Honda, Nissan, VW...all good and professional but what was it that separated Ourisman Ford? It was the sales associate, Lee Brooks. He was really genuine and helpful. Since we just moved to the area from overseas; had no car; and wife limping on a bad knee, Lee was nice enough to pick us up and drop us off at the Metro. He did not try to "hard-sell" U.S. push us. He was able to gain our trust in a genuine way and it didn't seem manufactured, like the other dealers we visited. He was honest and didn't hide behind the PR hyperbola seen in Ford's advertising campaigns. While he did talk about some of the benefits of buying a Ford it wasn't his primary sales tactic. I felt the other sales associates from the other dealers talked way to much about the greatness of their product or dealership. While a certain amount of that is necessary Lee was able to balance that with connecting with the customer. My wife instantly felt comfortable with him. Lee worked very hard to give us the features we wanted. Very pleasant experience. We really had no intention of buying but he was able to say the right things to seal the deal. It wasn't what he said but how he said it and more importantly, how he treated us. Thank you Lee!!!!!!

Paul

24 de abr. de 2015

Patrick Costello was my service associate. He did an excellent job explaining to me what was wrong with my vehicle and the work that needed to be completed. He communicated with me very timely and my car was ready for pick up that same day. I plan to continue having my vehicle serviced at your dealership because for the customer service.

Kayonna Gross

24 de abr. de 2015

I really appreciate the professionalism at this dealership. I left and end up coming back because of a horrible experience at another dealership. I purchased a new 2015 Ford Escape. The staff was very professional. Let me take my time to consult various individuals before making a decision. Lee was awesome and I would recommend people to work with him directly. The financial team Hatcher and another gentleman who actually sealed the deal were very helpful and honest, which is very important in my book. I know Mrs. Hatcher did not "officially" close the deal but because she started it and made me feel comfortable about even financing through you all. I hope she receives some form of commission for closing this deal too. Thank you for an awesome experience. I will always come back here, I just hope it's no time soon! I was shopping for a used car and ended up purchasing my first new car!

Danna Powell

24 de abr. de 2015

2009 Lincoln MKZThe service was excellent, excellent, excellent!!!The staff was excellent, excellent, excellent!!!MAX knew I wanted that car and he did an EXCEPTIONAL job at making sure I would receive it. The entire staff were so pleasant, cooperative and very friendly. NO hassle and very conversational. I love my new LINCOLN and it is a very, very nice car. Rides so smooth and is so luxurious!! I can't stop talking about it and I can't believe it's MINE!!!THANK YOU ALL SOOOO MUCH!!Danna Powell

Daravuth Chan

24 de abr. de 2015

I'm happy and likely with vehicle model Lincoln MKT 2014, easy and safety for me and my family.,

Adriene Ives

23 de abr. de 2015

I'm still in shock how great the service is here. The service was completed quickly and I was able to get back to work.

Randy Florendo

23 de abr. de 2015

Great costumer service, very professional and friendly. A+

Michael Osborne

22 de abr. de 2015

Personnel are friendly and the service is completed in a timely manner. Nice waiting area and love the refreshments that are provided.

Valued Customer Ourisman Chrysler Jeep Dodge, Inc.

22 de abr. de 2015

I was extremely pleased with the professionalism and outstanding attention received during my recent service visit. Thanks for the excellent service. Thanks a million.

Brittany Walker

22 de abr. de 2015

It was a good experience and the wait wasn't extremely long. I have a 2014 Ford Escape and the staff was very helpful with my services/oil change and helping me with my sticky windows.

Joseph Kitrosser

22 de abr. de 2015

short time in shop for standard service.ordered ne piece for replacement of sharp edge on steering wheel.

John Funk

21 de abr. de 2015

I was treated with respect and was impressed with the attentiveness of the employees of Ourisman Ford. I shall return.

Collins

20 de abr. de 2015

I purchased a 2015 Ford Focus Titanium. I knew exactly the type of vehicle I wanted and what I wanted in the vehicle. Raegan Hooker-Hairston and Chappy Polk were professional, courteous, honest, and patient while I went through this transition in purchasing a new vehicle. They were not pushy and did not try to pressure me. They honored and did not try to haggle my Tru Car quote. They found me exactly what I wanted and ensured I had everything wanted in the vehicle. I would recommend this dealership and salesman.

Detroiter1981

15 de abr. de 2015

My wife and I ordered a new Ford Edge in a color we thought we liked. When it arrived, we had second thoughts about the color. Chappy and Don were very understanding and worked with us to find a different color we did like. Knowing a new car is a big decision, they emphasized that we should be happy with our purchase. We ended up with the color we wanted and at a fair price. I would highly recommend them based on their commitment to and support of their customers.

Ms K

15 de abr. de 2015

Maxx, is a one of the best Salesman I have ever known. I have been doing business with the Ford dealership for many years and I really appreciate his professionalism, knowledge, caring of the customer and his honesty. I will continue to purchase vehicles from Ourisman Ford & Lincoln of Alexandria has long as Maxx is available.

Jessica

8 de abr. de 2015

Raegan and Jack were a pleasure to work with. They provided unparalleled customer service from start to finish and beyond. I am absolutely in love with my 2015 Ford Fusion Titanium Hybrid! My only regret is not going to purchase one from them earlier! I would highly recommend this dealership and sales associates to anyone. They were helpful but not pushy. They have earned my continued business!

Tron 2

3 de abr. de 2015

This is the second time I've used Ourisman Ford to lease a car. I was introduced to Max two years ago when I leased my first Ford Fusion. This time around Max took care of me and got me exactly what I wanted. The process was easy and in less than 2 hours I was driving off in my new car. Max was amazing and I hope he is around when my lease is up, he made this experience wonderful. Thanks Max!!!

Kristin

1 de abr. de 2015

I had a great experience! I traded my vehicle in for a 2015 Ford Explorer. I already knew what I wanted on the vehicle, and submitted an online inquiry. Raegan contacted me within 24 hours and asked when I would like to come in and test drive the vehicle. He wasn't pushy and allowed me time to decide what my next step would be. I loved the vehicle right away! The process was seamless and quick. I was in and out in a couple of hours, without any issues. All of the staff there was really nice and helpful. I would deifniely reccomend Ourisman Ford and Lincoln to everyone, and tell them to ask for Raegan.

walkerc1

1 de abr. de 2015

This is the second car I have purchased from Ourisman Ford, and the process was simple and easy thanks to Maxx. I turned in a 2012 Ford Escape for the 2015 version and Maxx made sure to include any and all incentives available to me. I got a great deal on my vehicle and Maxx is always super helpful. He provides excellent customer service and I would definitely recommend him to anyone looking to purchase a new vehicle. Always a great experience working with Maxx!

jdempc

30 de mar. de 2015

My husband and I visited Oursiman after going to four other dealerships. Finally my search was over and I bought a 2015 Ford Fusion. Everyone we dealt with was wonderful. I would highly recommend going to this dealership if you are in the market for a new car or truck. We were so impressed with Raegan Harriston that I asked him to start looking for a newer truck for my husband.

Clarice

24 de mar. de 2015

I went to Ourisman of Alexandria (World of Ford Sales Inc.) at 6129 Richmond Hwy Alexandria, VA 22303 to see what kind of deal I could get before going to the Nissan dealership. But after meeting Raegan Hooker-Hairston my awesome salesman, I fell in love with the 2015 Ford Escape the deal was way too good to pass up. Not only did he "not" play games, he was honest, thorough, super friendly and he even took the stress out of buying the vehicle. To say the least he truly made it an enjoyable experience. The manager was fantastic, as well as Cynthia Hatcher the Finance Manager. I will definitely recommend Raegan as well as World of Ford to my family and friends. Again, Lord knows I hated/dreaded going to a car lot but I'm happy and satisfied now!!!!! I now have a different outlook on car buying. Keep up the good work and thanks for everything Raegan.

burgosw22

20 de mar. de 2015

I've been looking for a good deal on a 2014 Focus ST for a few months. This was the first dealership to actually work with me and get me an amazing price. The salesperson Raegan Hairston kept in contact with me and answered every question I had accurately. The finance process was quick and easy. Henry Hylton walked me through the steps and did a great job. They were able to get me a 0% apr and the monthly payments I wanted.I would absolutely recommend this dealership to anyone looking for a new Ford poor Lincoln.

Jennann

17 de mar. de 2015

I just purchased a Ford Fiesta from Ourisman Ford, and let me just say, for a person who does not enjoy the process of buying a car, this experience has changed my mind. My salesmen were Chappy Polk and Brian Haynesworth who were both friendly, honest and overall made the process an extremely painless experience. They even stayed pasted closing time to make sure that I was all set and ready to go in my new car! I will definitely be recommending Ourisman Ford to a friend and I don't plan on bringing my future business anywhere else!

will2006

12 de mar. de 2015

The service was beyond great. I was in and out in a matter of hours. They said they were going to make my experience painless and they did just that. I would definitely recommend this dealership to all my friends.

JasonUSAF

29 de dic. de 2013

I purchased a new Ford Explorer on 28 Dec 2013. The whole experience was positive. The staff took good care of me and I felt very comfortable working with Chappy. I am retired military and I connected immediately with Chappy. The vehicle has a lot of new technology on it and Chappy comes in on his days off to demonstrate how to use it. I will recommend the dealership and Chappy to anyone who is looking to purchase American. Thank you -

oliviastraub13

17 de dic. de 2013

I recently bought my 2nd car from Ourisman Ford in Alexandria this time it was a used Ford Focus. My salesman was Chappy who I dealt with before and can personally attest to the fact that he is as nice and professional as all of his reviews indicate. I also interacted with Ms. Lou A. King, who I found out after the fact to be the General Manager. My interaction with her came about when I asked Chappy for a third key to my new car (which I love 40MPG!!!). The third key for me is necessary as I keep one key, another stays at my parent's house in case mine is 'lost' and the third key is for my roomies. I watched from a distance Chappy's interaction with Ms. King. I was very impressed with her expressed understanding and most importantly her immediate willingness to get an additional key cut for me at a negligible cost! I observed her to be approachable, courteous, pleasant and most helpful in my interaction. It cannot not easy being a woman in charge in a male dominated business. My experience was once again very positive with the entire dealership and process. Thank you Chappy and you too Ms. King--way to go putting the customer first!

88girl

11 de oct. de 2013

First of all, I'm not sure why someone in charge of this dealership was in the "lane" but I'm not versed in the details of car dealership life, so whatever. Ms King seemed very anxious, spastic, unacknowledged by her staff, rude, and lacking the precise tact for a customer service based position. Now I've been to many a dealership in my time, more so just the get in and get out type deal. However, in this instance I was quite entertained by the lackluster of her approach to dealing with the business, mainly customers and staff, of the dealership. Don't get me wrong, the guy who installed the parts I needed was very thorough and efficient. I was simply off put by someone in a managerial role, to be placed in a heavily populated customer area, and not have the simple mindset of being efficient enough to handle it. Word of mouth is probably your best and most popular brand of advertising. I'd be mindful of who you put in an area where people are watching. Just food for thought.

SCTrojan

6 de ago. de 2013

Chappy is the consummate professional -- hospitable, forthright, knowledgable, and an all-around great guy! Working through USAA's Automobile Purchasing Service, I had high expectations upon arriving at the dealership. Suffice it to say that Chappy exceeded my expectations in all respects. The process was seamless, Chappy orchestrated a superb deal for me, and I left as a very satisfied customer.If you desire a pleasant automobile-purchasing experience in a low-stress environment, and value working with honest people, see Chappy today. It's no surprise that he's the top-rated sales manager in the area. He earns your business the old-fashioned way ... with honesty and integrity!

Ms. Fearless

30 de jul. de 2013

This has been by far the BESTcar buying experience I have ever encountered in my adult life. Chappy Polk rendered exceptional customer service and found me my DREAM CAR. Chappy certainly made me very "happy" and as a fellow military veteran he treated me with the utmost respect and courtesy. Ted Mixon is an excellent Business Manager and handled my paperwork expeditously and with the greatest of care. Love the Southern charm. Brian Haynesworth went beyond the call of duty in rendering me assistance in transporting my vehicle. I would, without a doubt HIGHLY RECOMMEND this dealership to anyone who is in the market of purchasing a car. I have NEVER had such a wonderful experience! THANK YOU ALL VERY MUCH FOR MAKING MY DREAM COME TRUE!

debicblaney

5 de jun. de 2013

I bought a brand new Ford Edge at Ourisman Ford in February of 2013 and was very happy with the car buying experience. I was told that scratches the car had on the front bumper as I bought it would be removed courtesy of Ford, so I brought the car in for this service. My experience with the servicing department has been very disappointing. The service process was delayed and riddled with mistakes due to internal communication problems of staff, and I had to bring the car in twice as a result. The second time of service the scratches were removed successfully, however, upon picking up the car I realized that my Alexandria decal sticker (for paying personal property taxes) was missing. I brought this theft to the immediate attention of one of the managers, Janet Pincher, whose response unfortunately was less than helpful. Basically, her stance was that Ford does not employ thiefs. Given that the sticker was taken while under Fords supervision I find this to be an unacceptable answer that deflects all responsibility on the part of Ford and does not attempt to diffuse the situation. I reported the theft to the Fairfax County police in order to replace the sticker, and they informed me that this was not the first report of stolen property they have received about Ourisman Ford and that in previous cases the managers responses were similar to the one I received.This has left me very dissatisfied with the Ford service department and, more importantly, with Ford management who refused to take any responsibility for the theft occurring under their watch, and proved very unhelpful in resolving the issue in any way. Janet Pincher was also unable to comment on how she would prevent such occurrences in the future. I would be very uncomfortable bringing my car into Ourisman Ford again in the future for servicing.

Billc6821

1 de may. de 2013

I had a great experience at Ourisman Ford because everyone I dealt with was pleasant and helpful. I actually enjoyed meeting these folks and working with them. Hemi was knowledgeable and very nice and helped me understand the car's features and details, and it was actually a pleasant experience discussing price with Eric, not how I remember my last new car purchase at another manufacturer in 2003. I got a fair deal and would shop at Ourisman again. In fact, I decided not to go back to a competitor to drive its car a second time because I was being treated so well at Ourisman.

DebinVA

27 de abr. de 2013

I have purchased my cars at this dealer for years and have always had a very pleasant experience. My experience a few days ago buying a new Ford Fiesta was truly outstanding. I spoke with Mr. Polk on the phone and told him what I was looking for (model, color, options, etc.). He got back to me very quickly and confirmed he had what I was looking for. He was very nice, did not pressure me and was very knowledgable. Since it was difficult for me to get to the dealership and bring the car home, Mr. Polk had the car cleaned up and gassed up and prepared the paperwork. He then delivered the car to my house and we closed the deal at my kitchen table. The whole experience only took about 4 hours and I never had to leave my house. Best car buying experience ever!

CindyinVA

26 de abr. de 2013

I have purchased my cars at Ourisman for years and bring them to the dealership for service. I like being able to make an appointment. I dropped my car at the appointment time and it was ready when promised. Bobby called me to verify the work that needed to be done. The work was completed, the bill was correct and my car was ready when I arrived. This visit was for scheduled maintenance.

debicblaney

19 de feb. de 2013

My husband and I had an outstanding car buying experience at Ourisman thanks to Greg Clark. He was extremely helpful, knowledgeable and friendly, and unlike every other car buying experience we have had previously he was not aggressively trying to sell us on anything or pressuring us. We have in the past walked out of car dealerships for that very reason even if we wanted the car. Instead, Greg was personable, very patient, and honest, and thus inspired a lot of confidence in the car I bought and the process; so much so that we ended up buying two cars on the same day, which was far from planned. Additionally, Greg has also been very helpful in the days after the car purchases in explaining technology features and answering any questions that are coming up later on. I highly recommend this dealership and, more specifically, working with Greg Clark. I have already passed on his card to a number of colleagues and friends who asked for it after I told them what a good experience we had.

Ms. Marshall

24 de dic. de 2012

I really enjoyed meeting with Mr. Chappy he was very professional, friendly, efficient and accomodating to work with. Mr. Chappy was always available to answer any of my questions and he did answer all of my questions. There was no pressure from him to make a purchase at all. The staff at this dealership was always smiling, cheerful and greeted me every time I walked into the show room. I would recommend this dealership to any of my friends, family or even strangers who are in the market to purchase or even window shop for a vehicle. Mr. Chappy please KEEP UP THE GOOD WORK!! It is people like you and the rest of the staff there that set a high bar for good customer service and I am big on customer service.

DamienMoore

15 de dic. de 2012

Chappy was my salesman. He is a Black 'Matlock'. He even wears the same old fashion suits. He is witty, fun, and blunt. He has sold my family 2 cars. Each time we got what we asked for at a fair price with no drama. Every time we deal with him he turns something I dread (car shopping) into a tolerable and fun experience. My teenage daughter even likes him which is rare. The staff is always helpful and courteous when I stop in for service. Actually, most of salesman seem to honestly like each other (go figure:)). Ourisman Ford has FREE Starbucks coffee and doughnuts and I always grab some. I am active duty Navy, he is a retired Army and works with a retired Marine at the dealership bks 'Bubba'. I highly recommend the dealership and Chappy and Bubba. They are not your typical car salesman. If you visit Ourisman ask for them ONLY and spare yourself the headache and drama. ***Best in the Business

adamet

4 de dic. de 2012

My salesman, Chappy Polk, was simply the best. Just walk into Ourisman and ask for him by name. I purchased a 2013 Focus ST that was factory-ordered. Price was negotiated when the order was placed and was no hassle at all. There was a four-month wait between the order and delivery due to it being a new model, but Chappy kept me updated on the build at every step along the way. I'd like to add that custom ordering direct from the factory is the absolute best way to buy a car, if you have the time to wait on it. When delivery time came, I was in and out of F&I in under two hours. I've spent an entire Saturday at other dealerships during previous purchases, so this was much appreciated. Everyone at Ourisman was extremely professional and made every step (ordering, price negotiation, dealer add-ons, F&I, tax/tags/title) quite pleasant, instead of the usual dreadful experience. My tips for buying a Ford: -Shop for a car when you don't need one, not when you absolutely do-Research, Research, Research!-Order direct from factory with the exact options you want if at all possible -X-Plan if you can-Be realistic when negotiating price-Finance through a credit union if Ford can't do 0% interest-Say no over and over to the dealer add-ons/extended warranty-Drive away happy.Thanks again, Chappy and Ourisman!

dallas.crenshaw

29 de nov. de 2012

Worst experience I have ever had with a dealership for warranty repair. Bobby was great but the Service Manager (Janet) is horrible. Total lack of people skills and did not attempt to provide any information on the status of our vehicle without it being pulled out of her. She is the worst Service Manager I have ever encountered. Car was in the shop FOR 42 DAYS due to the liftgate opening by itself and was damaged while entering a parking garage, dealershp could not diagnose so in their minds, it did not happen. Ford/Lincoln Customer Service is just as bad as this dealership. DO NOT GO TO THIS DEALERSHIP FOR WARRANTY REPAIR. DRIVE TO RICHMOND IF YOU HAVE TO BUT DO NOT GO THERE!If you do not have a Ford or Lincoln and were considering buying one, DON'T DO IT!

vugarcustomer

9 de oct. de 2012

We have had our Explorer serviced in this place a few times. I hoped that the first experiance we had was just an unsual one because the sales department ratings for this place were pretty good. Unfortunately, today they proved that this was the worse possible place to take your car for service. Every time I went there they would give different prices for the same service. Today they were trying to convince me that regular 3K miles oil change service was $69 and when I asked them to look up my prior oil change where I paid 40-50% less, the service provider told me that they used wrong oil in my car the last time they serviced it. So, you cannot even rely on this place for something as basic as a standard 3k miles oil change service, you may end up getting a cooking oil in your car.

danny.vice1

26 de sep. de 2012

I would rate my overall experience with the purchase of my new F-150 XLT 4x4 as exceptional. All aspects of the process was handled in a timely and professional manner. My sales associate was Chappy Polk and he was Outstanding to deal with. His attention to detail and knowledge of the vehicle I was interested in purchasing was superior. I would highly recommend you consider Ourisman Ford if you are in the market for a vehicle due to their customer service and pricing.

mrptodd

16 de sep. de 2012

Anthony Gantt was wonderful to work with and as a new salesperson he did just fine! He tried to bring the vehicle to my home in Arlington, very nice touch from the dealership. With some of the follow-up work I needed done with the vehicle he was terrific in lending help, but could not always follow-through often based on information being shared from supervisors! Anything Anthony is able to do, he does just fine! (4 stars for Anthony!) Some of the other dealership staff do not return phone calls too quickly and it takes time to get service scheduled for work on the vehicle or to get the tags in hand (arrived very final day before temp. tags were to expire). Seems staff may be overworked. :-( 2 stars for dealership currently... will see how things improve over the years! Love the new USED car and look forward to continuing my relationship with this dealership.

Handles

3 de sep. de 2012

Maxx was very responsive to our questions and concerns. The dealership is close by soServicing will be easy. We also liked the selection of vehicles--not overwhelming and Maxx was very informative about each vehicle as well as your competitors' vehicles.

phartzell

31 de ago. de 2012

My experience with Max was excellent. He explained everything thoroughly about my trade in and new Escape. The trade in price and the new Escape price were fair and reasonable. The finance department was very easy to deal with also. I was very pleased with the service and atmosphere. I would highly recommend Max and the dealership.

Karen Richmond

24 de ago. de 2012

Bobby Jennings has always treated me honestly and fairly. I will not take my Lincoln MKX to anyone or trust their opinion the way I do his. I drive roundtrip 60 miles to have Bobby service my car while I live 3 miles from a different dealership. I highly recommend him to all my friends and clients. Bobby's definately a 10+ for wonderful customer service.

b3

19 de ago. de 2012

I filed a USAA auto quote and request. Cris Moses almost immediately reached out to me via email and offered his services. I have always drove a chevy truck so moving to a Ford was a huge transformation for me. Chris helped make that transition easy. His professionalism was such that he did not need to become condenscending about a competing dealership to make his Ford vehicle look better, but rather used comparisons to prove the F-150's worth and value over otrher siimilar makes and models.

Melvin_431

19 de ago. de 2012

The salesperson, Mr. Greg Clark, was extremely responsive to my first visit to your car sales lot albeit I had no interest in purchasing a vehicle at the time. He met with me within seconds of upon my visit to your new car lot. He was patient with me in terms of explaining the pluses and minuses of each vehicle. And he showed me several vehicles on the day of my visit. He discussed the pros and cons of purchasing a vehicle versus acquiring a lease. He voluntarily arranged and kept various appointment s with me to enable my spouse to join me in considering the proposed purchase. The salesperson explained in detail to us the steps we would have to take in order to accomplish the purchase. The salesperson, at all times, was mild mannered and courteous towards us. Moreover, he was frank with us in assessing the current trade-in value of our existing vehicle. Mr. Clarks customer service skills were tremendous. We feel you are very fortunate to have him as a part of your organization.

meredith.p.kirkpatrick

17 de ago. de 2012

Anthony was awesome! Very patient and helpful. From the moment he greeted us at the door he was professional and helpful.He helped me find the PERFECT car!!I would absolutely buy from Ourisman/Anthony again and would recommend him to anyone who asks.

jemoore

17 de ago. de 2012

Chappy was an extremely helpful sales person. He looked everywhere and found 2 options, got me a great price and was completely friendly the entire time. I would highly recommend him to anyone looking for a vehicle.

Vee1957

17 de ago. de 2012

This is not a place to go if you are in need of "second chances" for your credit. Finding a vehicle online was no problem and the dealership I found seemed to be a good one. I had no problem with them contacting me once I submitted my information. Mike Powers was the first to reply, then Nick Clark. They were fine, their responses were good and I decided to take a trip to the car dealership to see what I could do. When I arrived I was greated by Maxx Manu, who new my name and my reason for coming. That was good. He was quite friendly and showed me the vehicle I was interested in. I explained my credit history situation with him in detail, and he said, "not a problem, we will work with you." That was not true. It was a Sunday when I went there and of course they were unable to find financing on that day. So, Nick Clark came by and introduced himself to me and stated they were still working on my financing. Later, Maxx came back out and said because it was a Sunday evening it was taking longer than usual. Later than that, the woman from the finance section came out and indicated that they would have to continue to find financing the next day because most of the banks were closed and they were unsuccessful. Ok, I got that. But what followed was the kicker. I called Maxx the next day to check the status and the run around began. He would never call me, I had to call him. When I reached him he said, I will check and call you back in 15-20 minutes. Finally, he said, if I could pay off the car I had co-signed for, they had a company that would finance me. I paid the truck off on Friday evening. I called Maxx Saturday morning and told him. He asked if I had the letter showing that the truck was paid off. I told him I could fax him what they had sent to me. He said that would be fine. Did he call me to follow-up, NO. I had to call him. He wouldn't even answer his phone. So, I wrote an email indicating my disappointment and disgust. Guess what, Maxx called. He said, "I don't have my cellphone, I gave it to my wife who left to go to Africa so if you need to reach me, call the main number." What a kicker. I truly didn't believe him at that point. So, again, I asked what the status of my application was. He of course said, "I'll call you in 10-15 minutes." That's the story of his life. Needless to say, he asked if I had $3,700 to put down - WOW... I just paid off a car, of course I didn't have that kind of money sitting around. Poor business practice. Even if you're not going to sell someone a car based on their credit history - JUST TELL THEM. You don't have to beat around the bush, not answer your phone and brush people off. Be honest and up front. Do it with integrity. He could have just said, "unfornately we are not able to find a finance company for you at this time." I could have appreciate that and accepted it too. What he put me through was unacceptable and not necessary. I plan to never go to another Ourisman dealership. Always seem to get poor service. My only complaint is really with Maxx and how he handled my entire experience. It just wasn't fair.

kevchristiansen

25 de jul. de 2012

I walked in and Chris greeted me. I thought everyone was very friendly and willing to help me out with whatever I needed. I've never had better customer service than I did with Chris. I walked away with a great car at a great price.

rkmotra

21 de jun. de 2012

I have had been a customer of the dealership to get my Explorer serviced here for many years and the service has always been excellent. My service manager Bobby Jennings has always been very friendly and helpful. He listened to my concerns about my Explorer and looked into the possible issues. He then addressed my concerns to my satisfaction. He has always explained what needed to be done. He always made sure that I knew which service was the most important service has to be needed to be done each time at the time of my service of my Explorer. When I had to get a new vehicle, Bobby helped my by getting the best sales person to help me and talk to me. Everyone was very friendly and helpful.

LEOEARL

8 de may. de 2012

I gave an all 5 rating because Chappy was outstanding talked with me made me feel comfortable and not only that the next day i received a phone call were they had gotten me an lower rate and saved me more money. I want to say thanks to Ourisman Ford & Lincoln, and I'm loving my 2012 fusion so much. God Bless . DANITA for DC

andrewbeck

22 de abr. de 2012

I recently went in to buy a new F-150, and Julio Lazo was the salesman. He did an excellent job from start to finish. He was knowledgeable, polite, and he listened to what I was looking for and made sure I got the truck I wanted. My overall experience was really wonderful at Ourisman Ford. I highly recommend Julio and Ourisman Ford dealership.

JENissley, III

20 de abr. de 2012

Mr Polk has been excellent to work with and has made the entire auto buying experience worthwhile. He is a pleasure to work with and I would be pleased to refer other potential buyers to him..

missklyn

13 de abr. de 2012

The Staff and Service Department at Ourisman Ford is outstanding. I especially enjoy working with Andre since he keeps my 2008 Escape in tip top shape.

Dr. Averette Parker

11 de abr. de 2012

The service Person, Andre Epps, is a very polite and facilitaing person that got my car serviced and well done in a very timely manner. He also explained to me the service that was done.

jeffreyva23

9 de abr. de 2012

The easy part of this review- Mike Hughes was AWESOME. He was great with my wife in showing her the car and bTREMENDOUs in getting the deal Done. He went the exra mile and made us fell as we wer ehis best customer and I am sure he does this for all.

Mark10Escape

6 de abr. de 2012

Bobby Jennings had my vehicle, a 2010 Ford Escape, twice this week. Once during a state inspection process, he looked at the vehicle for a transmission problem that Ford had advised the dealership about and corrected the problem with my vehicle. It now runs much more smoothly. Subsequently, I reported to Bobby Jennings that the vehicle was jerking and not accelerating as it should when the accelerator was pressed. In this case, Bobby Jennings determined what the issue was and expertly corrected it within a day's time. The very highest praise I can give someone in the Service Department at any dealership is the one I reserve for Bobby Jennings: I trust him. Thanks, Bobby, for GREAT service and correcting two problems with my vehicle. I love this vehicle and you ensure its trustworthiness!

Jose M. Santiago

2 de abr. de 2012

Mike Hughes sold us our MKS. He is very helpful and treats us like a good friend. He helps us to take care of our car and maintenance needs.

jamnagari

2 de abr. de 2012

I have had surprisingly very pleasant experience dealing with Mike Hughes when I purchased my Lincoln MKZ. He made buying my car very easy by walking me through every step of the sale making sure that I got the best deal possible.I would recommend his services to all my friends and collegues and I have. When I am ready to purchase another car it will be from Ourisman Ford & Lincoln and Mike Hughes.

Dr. Averette Parker

2 de abr. de 2012

I lease my car and the current dealer was very good to me. Also the person behind Mike's desk i.e. at the parking space door was also very helpful for me.

doflores

1 de abr. de 2012

I went to the dealership for service on my 1999 Lincoln Town Car. My mechanic told me that the costs to maintain the car were becoming prohibitive and that it was probably time to look for a different car. Andre recommended Mike Hughes. I spent eight hours at the dealership that day. Mike found me a 2006 used Lincoln Town Car and sent me on my way. He made everything happen so I could have a high-performing car that day. Pretty remarkable, wouldn't you say? Dorothy Flores

pcorcoran

31 de mar. de 2012

We have purchased three vehicles from Ourisman World of Ford and every time has been an easy process. Their Service department has always been dependable as well.

ceblessx4

29 de mar. de 2012

This dealership was outstanding in every way. Chris Moses made our purchase of a new Ford Focus a delight. He is a professional,courteous,patient, sales representative. We would highly recommend this dealership to all.

doflores

27 de mar. de 2012

Andre Epps has been my service representative for many years. He knows a lot about Lincoln Towncars and he communicates with me in a way I can understand the technical aspects about the service needed. His help enabled me to keep my first Towncar for over 11 years. He's honest and forthright and most helpful in all of his recommendations. I congratulate Ourisman and thank them for having such a remarkable service representative available to help me. Dorothy A. Flores

sidtoland

27 de mar. de 2012

The salesmen were very knowledgeable and patient. I would gladly buy another car from Chappy Polk or Mike Powers again. I had some after market accessories added as well. Brian communication gave me a level of expectation and security they was upheld when retrieving my vehicle.

JohnnySixPack

24 de mar. de 2012

Pulled into the lot and Don was waiting for us to come in, very friendly. Sat down and described what we were looking for based on Ford's online inventory. He had the car ready for us within a few minutes. Took a test drive, while Don showed us features and asked relevant (but not prying) questions.Ended up getting exactly the car we wanted without too much hassle. Working with financing was easy and (relatively) quick.No information on pricing, as I bought using the A-Plan.Would definitely go to Don again (but hopefully not any time soon).

JTBassing

23 de mar. de 2012

1 YEAR Anniversary - Avoid any confusion and be sure to ask for Chappy for smooth sailing. I was so pleased with the transaction that I decided to buy a second car. Went immediately to Chappy P two days later and purchased a Ford Fusion SEL! Sales and service department are second to none! Thanks again!

bizziblu17

22 de mar. de 2012

"Why"I am rating Ourisman dealership 100 Chappy, gave us one hundred percent customer service from the minute we walked in to the minute we drove out with the right car for us.J. F. Guzman

PrincessDi

22 de mar. de 2012

I don't know much about cars but I had to get my car serviced and the Service Department was very helpful in explaining to me what I need to have fixed to get my car back on the road. The pricing was reasonable. I would recommend Ralph Taylor, he was very helpful.

mim229

21 de mar. de 2012

Mr. Polk was very friendly and professional I was in and out and he gave me a wonderful deal on a nice car!!! I am very satisfied with my purchase.

LINCOLNMKZ2012

21 de mar. de 2012

I will begin by stating this was the most painless purchase of a vehicle in 45 years of driving. Mr Chappy Polk went above and beyond the normal situation of purchasing a vehicle, and should be commended by his dealership. The gentlemen assisted me step by step and even purchased dinner for me as I awaited the preparation of my new 2012 MKZ. Mr Polk's personality was superb and genuine. Mr Polk went into detail on every aspect of my purchase with his undivided attention. I initially entered the dealership debating whether to purchase a BMW OR the MKZ. Mr Polk's salemanship won me over. This gentleman is a rare commodity in todays retail world. Mr Chappy Polk, A Job well done to you!

Linda W.

21 de mar. de 2012

Everyone we encountered at Ourisman Ford, Lincoln in Alexandria was most friendly, helpful and knowledgable about their area of expertise. When we brought the car back for the protection package & Guidepoint the service department (Brian, I believe) was very thorough in explaining various details we needed to know. Mike Hughes has been very available to answer questions as we've gotten to know our new Lincoln MKZ Hybrid. The price item on the survey is simply because we'll never know if we could have gotten a better price somewhere else. We are very impressed with the comfort of the service department waiting room, though we don't expect to spend much time there.

ktjones

21 de mar. de 2012

This was my first time purchasing a car on my own, so I was a little worried. However Chris was extremely helpful. He was attentive, had a great sense of humor and answered all of my questions. I also appreciate the lower interest rate and payment plan Joe worked out for me. The entire staff was friendly and great to work with.

carpercon

20 de mar. de 2012

I am the owner of a 1996 Lincoln Town Car (Signature Series). I am the second owner of the car, having bought it from Cherner Ford, Lincoln, Mercury. Mr. Epps has been my Service Advisor for an extended period of time; both at Cherner and now at Ourisman. Over the years he has matured into an exceptionally highly professional and competent Advisor. I have come to rely without reservation on his judgment and recommendations for service and repair of my vehicle. As a result, the vehicle is maintained in quality condition. Andre explains and discusses what procedures need to be done without being obtrusive or overbearing. It is with great satisfaction that I know he (along with my mechanic John Romano) focus on what is best for my car.It is a pleasure knowing and working with Andre. And it is also a pleasure to write this review in his behalf.Mrs. Elsie W. Cunningham

Bparton

20 de mar. de 2012

I expected the experience to be a nail-bitter but the staff and salesman were cordial and like all businesses need to make a profit but that seemed to be their last concern, they were flexible and worked with me on the price and value of my trade in. I bought a great car for a great price and didn't once feel pressured about anything during the negotiation. I've never been a Ford guy before but think I will purchase Ford vehicles from now on at least based on my experience at Oursiman.

mcnally10

20 de mar. de 2012

I was specifically shopping for a 2012 Mustang and I found that Ourisman Ford and Lincoln had the best price for what I wanted. When I arrived at the dealership I was greeted by a sales associate by the name of Chappy Polk. He went through great lengths to get me into the Mustang I wanted. I appreciated his sincerity and upfront honesty throughout the process. If anyone is in the market for a Ford or Lincoln I highly recommend Ourisman Ford and if possible I would refer them to Chappy Polk. He didn't run me around in circles and the process was very simple and easy for me to understand everything that was going on. If I ever get in the market for another car; specifically a Mustang I will be going back to Ourisman Ford and speaking to Chappy again. Thanks again for the great business and level of respect I was being treated with.

JanisLynn

18 de mar. de 2012

Dreading the task of buying a new vehicle, we arrived at Ourisman Ford and immediately we were greeted by a very pleasant Sales Consultant, Chris Moses. Chris was very knowledgeable about the vehicles and made every effort to find exactly what we were looking for, accomodating our price range. We were able to negotiate with Chris and Dan (sales manager)in a very pleasant,nonagressive atmosphere until we agreed upon the price of the vehicle. Everything was handled smoothly and efficiently with Christy Dudley in finance and the young lady who sold us the Undercoating and Protection Plan (do not remember her name). Chris was very thorough in explaining the features of our new vehicle. Our last vehicle was purchased nine years ago so we had to get over sticker shock. Thank you Ourisman staff! It was truly the most pleasant experience we have ever had when purchasing a new vehicle. 03/18/2012

hkellerman

18 de mar. de 2012

I had a pleasent experience whenI went in to Ourisman for a routine oil change the guy i worked with was very nice and wasn't pushy at all.

william1957

17 de mar. de 2012

I have purchased many Fords there over the years. Unlike many car dealers I am happy to note that each time I visit, there seem to very few staffing changes. Knowing that I can count on the same honest folks, whether for sales or service makes a huge difference to me. Plus I love the free donuts, starbucks coffee, ride to the metro and picking up a nice freshly washed car after every service.

WHJEvans

17 de mar. de 2012

Since purchasing my 2010 F-150, I have had all my service performed by Ourisman Ford Lincoln Dealership. It is the friendliest most customer centered dealership I have ever had the pleasure of visiting. I have visited dealerships in CA, OH, NC and VA. I now go out of my way to have Ourisman keep my vehicle performing great! Andre Epps has become my primary point of contact for the service department, and he coordinates the servicing of my vehicle with the least distruption to my work commute. I have now made two purchases from this dealership, and won't go anywhere else. I highly recommned this organization to anyone considering purchasing a vehicle!

gingram_sr

17 de mar. de 2012

I am giving this rating because I have been satisfied with the service provided for my two Ford cars. One a 1998 Lincoln, the other a 2010 Lincoln. Ive had major maintenance on my 98 Lincoln and have been satisfied with the service employee Andre Epps who let me know what the amount would be and provided informative explanation of the work needed; which allowed me to make the appropriate decision. His professionalism and knowledge is one of the reasons I have confidence in bringing my car to the dealership. I highly recommend his services and work to my family and friends, and I have done so in the past

kjpleasants

15 de mar. de 2012

I had a fuel pump go out on my vehicle and Ralph Taylor helped me get my car in and out in a timely manner. The whole service dept was friendly. I would recommend Ourisman Ford Service Department.

shellycostello

12 de mar. de 2012

Don made finding and buying this car very easy. I felt confident buying the car on the day I did because of the fairness I received.

keithladc

10 de mar. de 2012

Very good expeience overall. Professional and highly competent staff. I like the atarbucks coffee maker in the lounge area. No high pressure on the ancillary sales, either , which I have experienced at Jerry's Ford .

chuebner

9 de mar. de 2012

Today I went to the dealership to purchase my first car. Chappy was the sales assistant who helped me and my father determine the perfect car for me. He worked diligently with us to get everything in order; trading in my car, getting our credit worked out, setting up payments, and setting up the vehicle.

MarieoJennifer

9 de mar. de 2012

Andre is an exceptional service advisor. His knowledge of the products and problems that occur with vehicles is nothing short of uncanny. He always makes my wife and I feel comfortable and well taken care of when we come to the shop. Andre spares no expense and makes no excuses when it comes to ensuring we are satisfied. Whether it's a loaner vehicle or a dynamic time frame Andre always delivers. Thanks for everything.Sincerely,Marieo and Jennifer Foster

cassiemaxie

9 de mar. de 2012

I purchased my vehicle from Chappy Polk. Unlike others in the past, he totally understood that I'm a strong slightly high maintenance woman and was looking to trade for something more amazing than what I had. :-). I was upside down in my vehicle and he was brutally honest about what could work for me based on my credit and the payoff of the other vehicle. Rick and the others worked hard to get me the car with a good interest rate. They delivered the new car to my house and I appreciated that. Chappy gave me a crash course in how to operate the Sync features and followed up later on to see if I'd settled into the car ok. I still need running boards and will follow up with Mary to get them installed. She's wonderful and knowledgeable about what would look good on my SUV. I've had my car serviced a few times and think the guys are great. I never wait long for the service items. I go there and hope they keep up the good work. I can't speak for others' experiences here, I just know that when I come here they remember who I am and it's one of the reason's I rated it a 5 and I'll buy my next vehicle from here when I'm ready to trade it.

alford

9 de mar. de 2012

Dan Ierace, Maxxx Manu, Ted Mixon, and Mary all did an excellent job in selling us our new 2012 Ford Escape. They all were very helpful in helping us to select the right vehicle to fit out needs. We have purchased multiple vehicles from this dealership, and each time it has been a positive experience.We would also like to add the Mike and Anthony Romano, Service Department, have done an excellent job in keeping our vehicles in good running condition.

Victoria256

9 de mar. de 2012

Had a great experience in the Service Department, Ralph Taylor was very helpful and pleasant to deal with. He explained everything to me that was needed to be done to my vehicle and the work was performed in a timely matter. I will return to Ourisman for future service.

JW HAll

8 de mar. de 2012

Mr. Epps is very polite and always demonstrates a can do attitude. His expertise is just what I needed to get my Lincoln back on the road. Thanks.

Greatdanelvr

8 de mar. de 2012

i had such a great experience with this dealership i went there to get work on my explorer and they were very reasonably priced and the gentleman i spoke with was very knowledgable and very polite !! I have recommended them to all of my family and my friends

tpruva

7 de mar. de 2012

Long-time user of Ourisman Service. Service cannot be beat. Bobby Jennings does a fantastic job handling both my cars. The price is not as good as I might get at one of the cut-rate service centers, but it is more than made up for by quality and great service experience.

Gary in MD

7 de mar. de 2012

I did a 3 week search for a used vehicle with a very specific list of wants in a certain price range. Most everything I saw was beat up or had too many miles. I came across a posting online from Ourisman Ford in Alexandria. A couple phone calls later I made the trip down 495 and met with Max Manu. He was a great salesman and the car is better than we could have hoped for. We ended up with a 12 month warranty on the vehicle which nobody was offering at this price. The car was priced lower than anyone else, had less miles, and was in great shape. I highly recommend Max and this dealership.

willhill32

7 de mar. de 2012

Andre Epps extended superb service to me during my most recent and past visits to Ourisman. He has always been responsive and honest with me and given me the type of service you'd expect from a family member. As long as Andre is working at Ourisman, I will be a customer there.

Shawvon

7 de mar. de 2012

Andre has been servicing my vehicle ever since 2006 when I bought my Mercury Mariner from another dealership and I've followed him to your dearlership that alone speaks value. He is indeed a class act employee and is to be applauded for his service. He always greats me with a smile. Being one who only have the weekend to do errands I appreciate and value my time so when I bring my vehicle in for service I can truly say I'm in and out of there. Everyone is friendly and courteous. I will definitely recommend your service department.Thank you,Carol Murray

ARWEBBER

6 de mar. de 2012

Because of the blatant lies about available discounts (incentives) that were available on my 2012 Escape and deception over the value of my trade-in (2010 Escape), I was overcharged $3,000 on this deal (thanks to Mike Hughes and his tag team member). I was charged $2000 over the internet price they had posted on this vehicle and received $1000 less than an offer they made to me in a direct mailing to me. At the time of sale they insisted that my 2 year old trade in with 22k wasn't of value to them because it was a 4 cylinder and that they would have to send it for auction at "Manheim" and that they'd lose money giving me any more for it. I had a problem with the upholstery on my new vehicle and brought it in 3 days after purchase to have it looked at. They ordered a new seat cover and when I brought it in they gave me a rental car. When I got it back it was worse than before. This time I had to see Mike Romano, service manager. He said they would send it back to their contract upholsterer. He said this would only take a couple of hours so I wouldn't need a rental car. I brought it in at 8:30am and at 1:30pm (5 hours later) I was getting pretty hungry so I asked a service rep what the deal was and he said it was done but they didn't have anyone to go get it. I said I'd go get it. Again the seat looked like crap. I called Ford and they arranged for me to take it in a third time. This time although the work was barely acceptable, I gave up the fight and will have to live with it. Honestly I suspect that they used the same panel that was on there originally. AVOID THESE PEOPLE - THEY WILL SCREW YOU COMING AND GOING!!!!!!

Jake1225

25 de ene. de 2012

Nov 2011: Purchased a new 2012 Ford Fiesta. Sales man was wonderful (Chappy). Within the first week the seat warmers were not working, and then the lights, and then the battery light came on. The Service Department indicated that the alternater was bad...on a brand new 2012 car. The Service department gave me a loaner vehicle. The vehicle was dirty and had garbage from the previous customer. Within a block of leaving the dealership I noticed that the flat/underinflated tire light was on. I was driving my son to school out past the Dulles airport and the tire went completely flat. Thank goodness for AAA service which quickly came to our rescue. I brought my situation up with the Service deaprtment with a sublime response. I pointed out the condition of the loaner car and that the spare tire needed to be rotated out. It doesn't speak well for the Service department it this is the condition of their loaner vehicle. I went to speak with Mike Romano the Head of the Service Department but he was no where to be found.We stopped using this delearship's Service Department when we had a Ford Explorer due to the Service Department. Will definitely consider having our new car serviced elsewhere.

secretsfl

25 de nov. de 2011

bottom line bought vehicle from Ourisman who never put fluids in it. 300 miles later, they realized their mistake. sales manager acknowledged issue and agreed should get replacement vehicle. Service Director refuses to provide new vehicle.11/5/2011 purchased 2012 Ford Escape Limited from Ourisman Ford of Alexandria. That night noticed no registration sticker on it, and razor blade on hood. salesman told me it appeared someone had stolen registration sticker.Sunday 11/6/2012, when put it in reverse to take to dealer to put new registration sticker on, vehicle took several seconds to engage in Reverse, then shook violently and made loud metal crashing sound that father and son playing soccer quickly looked at vehicle. When got to dealership and described what happened to salesman, Darin Porter, told me to Put it in Reverse slower. slightly offended, but let it go. Service not open to put sticker on, but Darin said would only take 5 minutes come back Monday; parked vehicle for day.11/7/2011, happened again (and two more times that week); vehicle violently shook; made metal crashing noise before engaging in Reverse. spoke with Service (think on Monday, but did not get Service employees name), and they said to drive it couple more days since it was new and maybe would loosen up. Back to that morning, 11/7/2011, now quite upset as serviceman said they had to re-inspect vehicle before putting registration sticker on. resulted in being hours late for work, but sticker now on . Fine, took vehicle to work.11/11/2011, went to Service again and man that re-registered vehicle that Monday was walking out the door. expressed great concern about vehicles engine. He said would have to have transmission guys look at it and theyre not in until Monday. (I had suggested leave vehicle for them to check Saturday morning as issue appeared to only happen in mornings.) Fine, would bring back Monday. Over the weekend, had to drive to Manassas as I was going to rent trailer to go to my dads for Thanksgiving. On way back, engine felt like it was seizing up, and every time at stop sign or redlight, vehicle would chug to stop, especially when slowed down at crawling pace.11/14/2011, took vehicle to Service, recommended they keep through Tuesday because problem seemed to be strongest in morning. Called couple of hours later to see if could get back that afternoon. serviceman stated, Oh, you can have it back now. There were no fluids in it. You mean windshield wash? Oil, fluids, and a valve was sticking. Oh, I could have fixed that myself. No, it was good that you brought it in. A valve was sticking and needed replaced, and there were no fluids. It needed checked by us. Incredible. Got dealership after work, okay well see how it runs on way home and if acting up will take back.Since that time, continued to have problem to point I walked couple of miles to get to metro to go to work. called dad, will not be there for Thanksgiving.sales manager, Eric 703-660-9000 (ask for Eric the Manager), repeatedly acknowledged Service at fault, and agreed I should receive swapped-out vehicle; however, Service Director, Mike Romano 703-660-0421 refused to swap out vehicles. he had servicemen, Andre 703-660-0494, call to fix vehicle.Called Ford, who said up to each dealership. called bank to cancel loan. only three-day grace period. called BBB - initial two weeks just to open case.and, just received email from yet another, Janet Fincher, Service Manager, Ourisman Ford Lincoln Mercury of Alexandria 703-660-0453 - We were able to duplicate concern you described. have a few parts on order for transmission. expected to be in on Tuesday. we can have vehicle ready for pick up on Wednesday. ENTIRE VACATION WITHOUT A VEHICLE, and MISSED THANKSGIVING WITH FAMILY. never, never, never go to Ourisman Ford of Alexandria, Virginia - NEVER! Feel free to share :) many times, to like a billion people .. share.

knaill3

30 de sep. de 2011

Brought previous car here, decided i was ready for a brand new car.. was very interested in trading in my vehicle, find an amazing 2012 Ford Fusion for a great price, worked really hard to give me the best trade in value, got an awesome price, would recommend them to everyone, very friendly, very polite. would buy my next car from them as well.... keep it up ford!

jwalsh

18 de jul. de 2011

These guys are the biggest rip off in the area. Took my F-250 for an oil change and a fuel filter change and they charged me $390.00. I even brought in my own fuel filter and they still charged me $180.00 to install it and they charged me a ridiculous $41.00 enviromental fee??? Just an incredable ripoff. They had my truck for a total of 35 minutes and they charged me $390.00. Great, they stuck me for the $390.00 but they'll never see me in the shop for the rest of my life and I hope they'll never see you as a customer either now that you've read this. I have no idea how these guys stay in business. Worst dealership ever! Stay away.

jlra

6 de jul. de 2011

Misrepresented that they could get me the vehicle agreed upon. When there was a problem getting the vehicle, they did not inform me. So I waited 10 days thinking the vehicle was still coming and not aware there was a problem. I visited in person one time and called twice to check on the status, and they still did not inform me. Consequently, every time I talked with them the story changed. I would not do future business with them or other dealerships connected to them. I don't believe in one time occurances - if this happened to me, I am sure it happens to others.

dfrank99

14 de mar. de 2011

I went to Ourisman Ford with the intention of buying a Ford Escape limited, using USAA's auto buying service. The USAA service let's me specify the model, make, and options I desire on the vehicle, and then refers me to a dealership. I chose a Ford Escape Limited, quoted at a price with a nav system and remote start.Once at Oursiman, they assured me that although they didn't have the vehicle in stock, they could get me one shortly with the options I requested, which included a navigation system and a remote start system. However, when I started signing the paperwork, I noticed the asking price has suddenly jumped by $3000. When I asked why, they said it included hidden fees that weren't included in USAA's price. After I told them I would have to think about it, they sent me an email later saying they would sell me the vehicle for the price with only an additional $1200 in fees. Thinking this was a good deal, I went to the dealership to purchase the vehicle at that price. However, once I was there and had begun filling out the paperwork again, they said the price was really going to be with $1800 in fees and they had accidentally put the wrong price in the email. However, when I said I was going to leave, they offered to keep the price as promised in the email, but it would cost an additional $600 for remote start. I signed the paperwork for the vehicle, and went to pick it up the next day. When I did, the vehicle did not have the navigation system promised, which is a $2,500 option. Infuriated, I refused to accept the vehicle and demanded the paperwork be voided, which they have supposedly done. Neither the sales rep nor his sales manager even apologized.Ourisman's Ford shady practices of charging hidden "processing fees" and bait-and-switch tactics with vehicles are deplorable, and it should be well known that they knowingly and unabashedly engage in deceptive selling tactics.

htayl829

1 de jun. de 2010

Attempted to lease a Lincoln MKX through them with a trade-in. Was given an exorbitant monthly price, even counting the $10,000 from the trade-in. Rejected the deal, and was offered a Ford Edge for slightly less per month, still with the trade. After shopping around, learned that they were basically giving me $0 on the trade and that I could find a MUCH better deal elsewhere. When they called to ask when I'd be back to sign the deal, I informed them that I had found a better deal elsewhere and would not be returning. They dropped the price at least $100/month and tried to match the price, but at this point it was more about principle than price. While I don't expect car dealerships to be the gold standard for honesty and integrity, I at least expect to not be blatantly ripped off and lied to, both of which were attempted at this dealership. Good negotiation is about getting a deal that both parties think is fair, even if it's not the lowest possible price. There is nothing fair about the "deals" Ourisman offers. Look elsewhere!

LStevens

8 de abr. de 2010

This was by far the worst experience with any car purchase in any capacity that I have ever experienced. Car was sold right out from under us after terms and price were agreed on the night before we made a 5 hours trip to pick up the car. Car was listed on the internet for $2,000 less than they had intended, but they were willing to honor that price because we saw it on the internet and they had to. Well they wound up not selling to us, but I would love to know how much that car sold for. I'm sure it was more than we had agreed on. Salesmen were rude, unprofessional and extremely indifferent to our disappointment in going home on an additional 5 hour trip without the car. Disgusting experience overall, and I would NEVER recommend this dealership to anyone. I don't care if I ever step foot in Virginia again if it's businesses practice on such an unscrupulous level. The only positive outcome was that the salesman and the dealership did not get a penney of ours, and never will.

blue555

18 de ago. de 2009

WARNING! WARNING! DON'T PURCHASE FROM OURISMAN!!!They have owed me a credit of $4500 for more than a week. I have called and called. Visited in person. Given all kinds of lip service. Now I am going to file a complaint against their business license in Fairfax County. See if that gets their attention!Oh, and when you purchase a vehicle you get a nice message from Sharon Nap(sp?) saying she represents Ourisman and wants to know if she can do anything or if you have any questions about your recent purchase... blah, blah, blah. That's all it it. Empty customer service. Guess what, you can never get hold of her on the phone!

TPREsq

17 de sep. de 2008

Andrew worked hard to locate the vehicle we wanted. Once we finally agreed upon a price, my husband and I decided to take the weekend to think about it. They wanted a $500 deposit to bring the truck in from another dealer. I called on Monday morning and gave our credit card info. On Monday afternoon, the Andrew called back to say the vehicle we thought we were purchasing had been sold on SATURDAY and he would send me the window sticker from a similar one for my approval. The second truck did not have an option that we wanted so we told him we did not want it. Almost immediately, the General Sales Manager Lenny called to ask why we did not want the vehicle. I told him and he was very rude and agitated and told me they were "not going to give me" the option. I told him I did not expect him too but that I would not pay the dealership $600 to install an option that is $300 from the factory. He was very rude and hung up on me. I called back to make sure they had not made any charges on my credit card, and lo and behold, they had! When I asked why would they tie up the money before confirming availability, the lies started. Lenny intially said they had never offered to sale me a truck with the desired option. When I told him I had an email from the sales person with the window sticker, the then said the truck was sold on Satury. Then it went to the purchaser took delivery on Monday. Finally he told me that they had worked on this deal for 5 days (didn't know there was a time limit) and that any hesitation had been on my part. I told him that was the way it should be since I was the purchaser and it was my money. He then told me that he did not have to answer any of my questions. When I asked who could answer my questions, he told me there was no one over him, which is completely untrue. It been a couple of days and my credit card company says that no credit has been requested from Oursimand so I filed a complaint with American Express. Lenny was probably the most unprofessional person I've had to deal with on any level. They were unable to deliver the truck I wanted (and I know it's not their fault it was sold) but when I didn't want the other vehicle they wanted me to buy his attitude was disrespectful, rude and nasty. Would never even consider going back there and would try to dissuade anyone from doing business there.

jacorte

18 de jun. de 2008

I have had work done and then had to take it back. They have broken bolts and then charged me for them

burrsj

19 de oct. de 2007

Overall it was neutral visit for a dealer service repair. I had 2000 Focus ZX3 with a minor cooling system leak. Another mechanic diagnosed as a leak around the thermostat housing which he declined to fix and referred me to a Ford dealer.They charged $465 for replacement of the thermostat, gasket, and housing, and for flushing of the radiator system and refill. They charged me: - Thermostat: - Parts, materials, etc - $77.00 (Ok) - Labor - $153.00 (Very high for assume rate of 80.00 / hour for 1 x hour.)* (ttp://www.focushacks.com/index.php?modid=59)- Radiator Flush and Refill - Parts, materials, etc - $123.00 (High, but ok for a dealer) - Labor - $74.00 (High, but ok for a dealer)* Overall: Costhelper.com says it should cost $50.00 - $125.00 (http://www.costhelper.com/cost/cars/radiator-flush.html)The labor is the big area for wide price discretion. I asked what the hourly rate was and I was told it varied: they use a computer system that calculates labor cost based on job type. It sounds scientific but the assumptions are open to debate ... a whole lot of debate. Based on internet self-guides, the two jobs were less than 2 x hours. I could have gotten a better rate but I was in a hurry, I had no tools or space to work, and I could not isolate leak or perform a pressure test. Since I have had the car for 7 x years and I had not perform major work on it, I accept the service bid. Overall, I thought they charged a premium of $100-$150 for the materials and labor.

zrwonder

24 de dic. de 2006

Took my 2,000 mile 2005 Mustang GT convertible to Ourisman for a warranty issue (3rd time) and got the car back with 70+ more miles on it then it had when I dropped it off and both of the back tires were literally burned off the car and I still have the warranty issue unresolved. Car was suppossedly taken without authorization by a line tech Named Eddie, this is what the General Manager personally told me and the car may have been driven to this techs house overnight and brought back in the morning. The front tires have substantial wear on the outer edges as well from this 70 mile "Joy Ride". Wittnesses say the car was doing donuts in a school parking lot just 2 blocks from the dealership, I went to the school lot and took pics and sure enough, a lot of rubber was left there and who knows where else he did this at since 2 blocks doesn't equal 70+ miles! The dealer admitted the car was taken while in their possession, they are offering to replace the tires only, motor has a tapping noise and the dealer says it sounds normal to them. Insurance adjuster heard the noise and advised I not drive the car , its that severe. This is a returned, abused, damaged stolen car and I want it replaced or purchased, this dealer IS responsible for the safe keeping and they have a obligation to return the car to me in at least the same condition as when it was dropped off, not with a damaged motor! My lawyer is preparing to take this to court and Ford Corporate is being notified of this incident as well as the local news media. THIS COULD HAPPEN TO YOUR CAR IF YOU TAKE YOUR CAR TO OURISMAN FOR SERVICE. I wish I had been warned of this dealership, my $35,000 car now worth way less then I owe on it because of the negligence of Ourisman!Jeff Gibson 7039998471

TheTruthIsOutThere

9 de oct. de 2006

I just want to warn you buyers about them because not only do they extremely inflate many of their prices, they don't believe in negotiations, and once they have decided they don't like the price you are offering, they turn their backs to you and treat you with absolute dis-respect. Both employees who were dealt with were extremely rude. A week after having visited the dealership in person, a call was placed by myself as to inquire about the vehicle of interest, and the sales consultant acted very cold. When the high price was questioned in terms of negotiations, the sales consultant stated in a smart tone: "It is, what it is". When the sales consultant went to summon the general sales manager in regards to coming down in price, he abruptly shouted: "It's Sold!", and the sales consultant then stated that the vehicle had been sold.Interesting that the first question I asked when the sales consultant answered the phone was: "Do you still have such and such vehicle?", to which she answered "Yes we do."I've been to multiple dealerships and I know the different games that they play, and for the most part they have all been respectful, courteous, and extremely professional. This particular dealership however has truly disappointed me in their absolute disregard for customer satisfaction. Turns out I am also not alone in my feelings because I have found multiple complaints filed against this dealership as well (On here, and within the Fairfax County Consumer Protection Division. as well as the Better Business Bureau). Be forewarned.

HJB

13 de mar. de 2004

AVOID THIS DEALER! Tried to tell me my explorer needed >$650 worth of repairs, including replacing my K&N airfilter, the PCV valve that had been replaced two weeks earlier at my orginal dealer before I returned to DC, and finally, the solonoid part that actually needed replaced. I specifically asked in advance for them to record the diagnostic codes for me, but they didn't. I asked the "service advisor" to show me the parts that needed to be replaced, he didn't even know where the air filter was, let alone what a K&N filter was. I took my explorer to a mechanic recommended on cartalk.com, who fixed the problem for around $300 - and even left the old part in the new box on my floorboard for me. 2 years later and haven't had another problem with it - and haven't gone back to Ourisman. I'm getting ready to buy a new F-150 - you can bet it won't be from Ourisman. Almost forgot to mention - they charged me $75 for the diagnostic. I left a written request for the service manager to contact me - never heard a thing. They keep sending me service flyers though. Morons.