hammilj1

8 de nov. de 2016

Excellent and friendly service. Will return to have my car servviced. I am happy with my experience at the dealership!! The staff is knowledgeable and helpful.

jeffshrinsky

8 de nov. de 2016

I had a great buying experience from start to finish. Was referred to the GM, Danny Rosenfeld, bya friend who worked wih him at a different dealership. Danny and his team gave me a fair price for my trade in and new vehicle and got me the best financing available. I was I would buy from here again.

AlbertitoMejia

7 de nov. de 2016

When arrived at the dealer I asked for Nick Cullip since he had send me a letter with great offers. From the begining he was great in giving me service and after I told him the vehicle I was interested in, he tried to get me the best price and interest posible!!! At the end he filled the tank of gas and helped me pair my cellphone with the radio the Jeep came with. I thank Nick for a great service and excellent buying experience on my purchase of my Jeep Sport Wrangler!!! Ruben Mejia a happy customer!!!!!

1agileval13

6 de nov. de 2016

Great experience ..... they knew exactly what I wanted and got it done!! They even made sure my daughter had gotten something to eat while waiting for the process to come to completion!!

missyw2007

5 de nov. de 2016

Came to check out cars and was able to go home with my very own brand new car. I was unsure about getting a new car at first, but Ricky answered all my questions with ease. Even after I brought the car home and had questions I was able to email him and he answered me back in a timely matter.

bandyv

5 de nov. de 2016

Mr Zollicoffer was outstanding, this was a great experience. Mr Zollicoffer truly set the standard. The survey is actually to long but hasn't taken away from the overall wondering job... See you in three years (new lease)

bandy.tramaine

4 de nov. de 2016

Ricky Zollicoffer was very professional and helpful throughout the entire process. This was my first car purchase and he made the process as comfortable as possible. I would recommend anyone to work with him and your dealership!

DoIReallyHaveTo?

3 de nov. de 2016

Just recently bought a 2015 Subaru Forester from Nick Cutlip at Ourisman. He's a knowledgeable enthusiastic salesman. His approach let the vehicle sell itself and allowed me to evaluate my options without feeling pressured.

rbfulton

3 de nov. de 2016

My wife and I had a good experience. The staff was professional. The sales rep, John Frank, was terrific. The presentations for extras were too long, but otherwise the experience was fine. And my wife tells me the car is every bit as good as promised.

nissan

2 de nov. de 2016

Nick was awesome. He did all the work upfront and got me and out in no time. Great person to deal with if you need a car. Kind and trustworthy too!

Venus Ray

1 de nov. de 2016

I recently finished and was discharged from a bankruptcy and needed a car and decided to visit this dealership. Nick Cutlip made my experience easy helpful and hassle free. He had everything layed out so i knew what i was working with. I purchase a nissan juke that has everything in it.. I love it!!!

ceanass

29 de oct. de 2016

Jin, the sales man who helped us with the deal showed an excellent attitude and good customer service. For the finance department, It is better to discuss the " wear and tear " items prior to negotiate final prices for lease.

AntonioStatham

28 de oct. de 2016

Customer service was awesome. Ask for James on your new car purchase. Staff made me feel at home with the southern hospitality. They won't let you down!!!

salazaralfredo

26 de oct. de 2016

A greate place to buy your new car...! Ask for Ricky in New Car Department on Hyundai he will go an extra Mike to help you make a very important decisition

jones_carolyn

26 de oct. de 2016

The 5-Star customer service that we received at this dealership is par none. My husband and I actually feel like we've made new friends. Every single encounter with this dealership was favorable and the best in comparison with other dealerships we visited prior to coming there. The person that referred us gave raving reviews and we thought she was exaggerating a bit. We were very pleased to discover that she was point on. This also caused us to cancel purchasing my grand daughter's car from another dealership and returning to our awesome salesperson at Ourisman to get her vehicle; knowing that we would again be well taken care of. I would recommend Ourisman without the slightest reservation from purchase/finance, service, facility and follow up - excellence!!

lecome

23 de oct. de 2016

I would just like to say that Joel made buying two vehicles from Ourisman in less than a month very painless. He is an excellent salesman with the perfect temperament.

kennyhawthorne

21 de oct. de 2016

They all treated me good at Ourisman Hyundai! I will recommend this dealership to friends and family. I am very satisfied with my new 2016 Hyundai Voloster.

trish1625

21 de oct. de 2016

I require good sales procedures when I go to get any product.This dealership proved that point.So my review si shorter than required. So Be It.

adevan8101

20 de oct. de 2016

This is my second time returning to purchase a car from Ricky. He always makes the car buying process easy and quick. I'll continue to send him referrals.

juliesoesbee

18 de oct. de 2016

We were very happy with the deal we received and the employees in this dealership. Since this was a recent purchase we haven't dealt with the Service Department so I cannot fairly rate them.

Teal Algee

16 de oct. de 2016

I purchased a pre owned vehicle from Nick Cutlip and he was awesome! Grear customer service, straight forward, straight from the hip, no bull sh*t.

sonnyzamot7

15 de oct. de 2016

The salesman was amazing, very professional i never felt forced to buy a car, he took the time need it to show me all the cars

Jordan1003

13 de oct. de 2016

I had a great experience buying my first car. Nick was very helpful, I went in already knowing what car I wanted to look at and Nick found it on the lot and got the key and started walking me all the features and after the test drive I was sold. it was a great first time car buying experience and I would definitely recommend Nick to anyone looking to buy a new or used car.

grmyth724

13 de oct. de 2016

Barry were able to find the vehicle that I was looking for. Vehicle came clean, fuel tank of gas, everyone was friendly and helpful. This was my third purchase from Ourisman Hyundai Mazada dealership.

darleneslaughter

12 de oct. de 2016

Ricky has been great to work with. He is very service oriented and let's you take your time to make your decision. Love the service and Ricky's energy and personality. Great service!

Beba38

11 de oct. de 2016

I have been to many car dealers in my life time and this one the most impressive one's been too. Nick Cutlip made the process quick and right down to the point he gaves us options and from there we picked the car of our choice once that happen all paperwork was process in a timely matter! Nick and his team made my expirence great one!!!!!!

OldCarGuy

10 de oct. de 2016

I was on the lookout for a peppy 5 door hatchback to replace my venerable sedan. I sent out some emails to various dealerships covering a range of makes and models. John Frank at Ourisman Mazda replied and kept in contact over a period of several months. When I visited to check out the range on offer John was pleasant and courteous, letting me see and drive a variety of vehicles. He and his colleagues then made me an offer that was very good value and we settled on the spot. I am very happy with the car and I would recommend John and this dealership to anyone.

Beverlyevaafter

8 de oct. de 2016

My experience at Ourisman Hyundai Laurel is memorable. Professional and friendly. Nick Cutlip is an exceptional salesman. I will recommend this dealership to everybody I know that's looking for a car. #actquickandbuyfromnick

cheatwood.camille

6 de oct. de 2016

I have bought many cars over the years. Ourisman Hyundai was exceptional with their service. We were so pleased we went back and bought a second car two weeks later. I cannot express how satisfied were were with our salesman , Bijan. He was extremely patient and dedicated to ensuring we have the best experience and understand all options. The dealership was clean and each encounter we had was pleasant. Perhaps this is there regular practice, but I do feel they went above and beyond for us in every capacity. We will now be loyal customers to them! Thank you!

shevamp67

5 de oct. de 2016

Loved everyone I worked with. Worked hard to give us everything we wanted. Amazing dealership and will definitely purchase from them again. I am hoping the service department is just as good.

ivan.sepulveda3

29 de sep. de 2016

Laurel Hyundai was a easy place to buy my first car. Staff were friendly and straight shooter which I appreciated. I am really happy with my vehicle.

Happy Customer

27 de sep. de 2016

My experience at Hyundai was good and with the help of Nick Cutlip i was able to get another car. Thanks Nick for your hard work.

gene37us

25 de sep. de 2016

Would recommend dealership. Outstanding experience with staff, mainly Rickey. I would buy another vehicle when the time comes and would recommend to family and friends.

Karin123

24 de sep. de 2016

This was the best car shopping experience I ever encountered. Great customer service! Nick C went above and beyond to make sure I was extra satisfied as his customer. I came all the way from Delaware and it was worth the trip!

Sonataowner

21 de sep. de 2016

My salesman Nick C. was excellent, he made sure that I got the car and deal that suited my needs and everyone from the service department to the finance office was extremely helpful and accommodating through my purchase. Thanks everyone for a great car buying experience!!

pettaway,K

20 de sep. de 2016

I called Nick Cutlip before I left for vacation. I sent him all my information along with what type of vehicles I was looking to purchase. When I got back on Tuesday, he had everything ready and I purchased a car that Friday. He was courteous and wonderful. I can not tell you if you are rebuilding your credit please go see Nick at Ourisman!!!!!

Stephanie D Mearse

19 de sep. de 2016

Nick was a very friendly and helpful. He did most of my paper work over the phone. By the time I arrived most of work had been done. Nick was scheduled to leave work early, so he passed me to Imad who was very helpful. I did not think I would walk out with a brand new vehicle. Some many other dealerships make promises to just to get you out there and string you along. Ourisman lived up to there word. I left with a 2016 Outlander with 3 miles. Needless to say I was one happy customer. Thank you Nick and Oursiman.

Barbara B

15 de sep. de 2016

I purchased a brand new 2016 outlander in August 2016. Nick Cutlip was my sales associate. He was wonderful. I am so happy with my purchase!

Mocha2Kids

13 de sep. de 2016

I recently filed for bankruptcy and had received a letter from Nick Cutlip at Ourisman Hyundai. I carried my letter for nearly two weeks in my bag hesitant to call as I was unsure if I should get another car or better yet if I would be approved. I loved my old car (Toyota Camry) but I needed and wanted newer. So I took a leap of faith (and so glad I did) and called Nick. I spoke to him on the phone and told him exactly what I wanted, did not want, what I could afford and that I did not want to waste my time nor his. He understood 100% and said he would give me a call back. He called me back and wanted me to come in. Although I was still hesitant, I went anyway (I told my mom, I am leaving off the lot with a car today!!) Me, my kids and my mom got there and his same demeanor of positivity on the phone was the same in person and I instantly liked him. He gave me several options to choose from, explained the cars, features, etc. I test drove a 2016 Hyundai Elantra and I was in love!!! I thought the process was going to be long, drawn out, blah, blah, blah but let me tell you: me and my family was in and out in about 3 hours!! All of the staff was friendly, courteous, nice and very down to earth. It was no gimmicks or force to get something, it was either yes or no. I am so glad I came here as me and my kids are in a reliable, newer and beautiful 2016 Hyundai. Thank you soo much Nick!!!

Jetblack

13 de sep. de 2016

Back in June 2016, I got a letter from Nick Cutlip of Ourisman Hyundai Mazda & Used Car Center in Laurel, Maryland. In that letter Nick went on to explain about his divorce and bankruptcy and what he had been through, and how he eventually was given credit to purchase a vehicle. I was a little skeptical since I was now going through the same thing and figured no one would be willing to give me credit. But for some reason I held on to the letter and finally in September 2016, I gave him a call. I must admit after talking to him, I was highly impressed with what he said, and with that I decided to give him a try. He kept telling me he had a 90% success rate at getting people in vehicles, of course, I was still skeptical, but I said maybe, just maybe I will be one of the people in the 90%, just give it a try. I went out to meet with him on Saturday, 9/3/2016, and in less than an hour, he was back; I took it to mean I did not qualify, but low and behold, he said congratulations, you just brought you a vehicle. I was totally surprised and could not believe that I qualified. Thanks to Nick, I am now driving a 2014 fully load Form Edge and I love it. I can truly say that Nick lived up to every word he told me. Truly no hassle and no hidden agenda or fees. I will definitely be going back to see Nick when I am ready to purchase another vehicle. Nick I love you Man.

marylandcrabby

12 de sep. de 2016

I DID NOT GO TO BUY A CAR BUT MY SALESPERSON BIJAN DID SUCH A GREAT JOB OF EXPLAINING ALL THE FEATURES THAT I JUST HAD TO HAVE THE CAR. Thank you Bijan and our is an Hundai for an outstanding job.

asmitty2112

11 de sep. de 2016

I had a fantastic experience with the dealers at Ourisman Hyundai. I did business with Ricky and I could not be happier with my new car! I would recommend this dealership to anyone.

virgomanika

11 de sep. de 2016

My salesperson Mr Bijan Karimi Was very professional and patient. He took his time and made sure we got the right car. I will recommend him to all my friends.

oceanlinn

10 de sep. de 2016

I have purchased many vehicles from Ouisman Hyundai. They give comprehensive and complete service. They have always treated me in a friendly manner. I am completely satisfied.

jaradtkejr

10 de sep. de 2016

The people were very professional and help full from sales to finance. Very clean and thoughtfull. Financeing was really on the ball and she knew her stuff.

Michelle47

9 de sep. de 2016

I had a great salesman overall my experience was awesome, I came in and was put in the car i wanted with everything i needed

natedegu

9 de sep. de 2016

It was great doing business with this group of people. I wouldn't mind going going back and do other business. The dealer was very nice and professional.

zoesvoice

9 de sep. de 2016

I had to provide a review on the great service Ricky Zollicoffer provided during my recent car purchase at Ourisman Hyundai in Laurel, MD. He won me over by selling the features of the car before discussing the price. It's easier to access value when u know what you're buying. I went from a Lexus to a Hyundai and I feel like I'm experiencing the same luxury ride.

Kandra Marie Graves

8 de sep. de 2016

Nick was super awesome!! Very honest, friendly and professional!! I am super happy that this was my first and last choice of dealerships to go to! I am crazy in love with my NISSAN!!

happy shopper

7 de sep. de 2016

I worked with Nick Cutlip at Ourisman Mitsubishi of laurel and had a wonderful experience. I came in with bad credit due to a bankruptcy and was worried that I wouldn't be able to get a vehicle. I was surprised. Nick was excellent!!!!!!!!!!

Allycat91

6 de sep. de 2016

I worked with Nick at Ourisman Hyundai of laurel and had a wonderful experience. I came in with bad credit due to a bankruptcy and was concerned that I wouldn't be able to get a vehicle I wanted for the price I could afford, I was pleasantly surprised. Nick was excellent, he was able to work out a deal with the Mazda dealer and got me into the exact car I wanted. I absolutely love my new car and would go back there again!

Smart Shopper

6 de sep. de 2016

Went off a referral and was NOT disappointed. Mr. Cutlip was professional and straight to the point. He went above and beyond to give me a really good deal on what I was looking for. He stayed within the perfect range for me to rebuild my credit and I'd highly recommend him. I enjoyed my shopping experience from beginning to end which made it an easy process that I normally dread. Can't thank him enough :)

Satisfied Customer

2 de sep. de 2016

Overall great experience with the staff and the whole process was a BREEZEEEEEE. Everyone was straight forward, very helpful, energetic, assertive, knowledgeable, and informative. The salesman Nick Cutlip Sr. who assisted me was absolutely ideal & a pleasure to work with. He got me in the Vehicle I liked. My experience was very pleasant.

kingzac

31 de ago. de 2016

Nick gave great customer service. He went above and beyond to make sure I got what I wanted. If you need a new car go see Nick.

PDN2016

30 de ago. de 2016

Nick Cutlip is the best. Spoke to Nick via phone, drove off the next day with a new 2016 Hyundai Elantra. I recommend Nick if you are rebuilding your credit.

savoy.tamiko

30 de ago. de 2016

Mr. Zollicoffer provided me with excellent customer service. He was very knowledgeable about the vehicle that I was interested in. He was also able to answer every question that I had.

GingerBaby1982

30 de ago. de 2016

I have never had such a great experience. Nick is the man!!! I cant wait to go back for my next ride. Being a single mom he made this the least stressful thing I've had to do I cant thank him enough for making my family happy. As long as Nick is there I wont be going anywhere else.

mnguro1

28 de ago. de 2016

Ricky, your awesome and I hope you are prepared for this long journey ahead because you earned a lifelong customer! I love my car and everyone loves it too and guess what I'm giving your name out left and right for recommendations! Ishmael thank you for being a tough and awesome manager and def having some great customer service, and rectifying any problem I had! You guys are awesome!

Hope25

25 de ago. de 2016

Nick was great! the dealership closed at 9pm, and we didnt get out til after 11pm. He went over and beyond to get me into a vehicle that day! He was very friendly! Even called to check on how I liked the vehicle. While I was discouraged, he encouraged me to stay positive that I would be in a vehicle that day. He also made sure that the vehicle got detailed after the kids destroyed the inside the first week. He was quick and honest. They call him the best of the best.. and He has earned that name! When I decide on another vehicle.. IM GOING BACK TO NICK!!!

Sonia W.

25 de ago. de 2016

It was great dealing with Nick and he was honest and quick on getting us a car on short notice over the weekend. Would definitely recommend the dealership and Nick as the salesperson.

Jackson8972

24 de ago. de 2016

Everything about Hyundai ourisman is awesome. From the time I talked to Nick Cutlip and actually walked in the door. Nick was patient with me through the process and was honest. He delivered 100%. Thank you to the Nick and his mangers for everything.

kitlindis

20 de ago. de 2016

I truly enjoyed dealing with my salesman Bijan Karimi ! He was easy to talk to and understood exactly what I was looking for ! I would definitely work with him again.

C. A. Kinder

17 de ago. de 2016

Nick was very efficient in assisting with finding a vehicle that would be best for my purse. He didn't dilly dally - He had everything ready for me to look at and test drive. I didn't get the sense he was just "trying to sell me a car". Having never purchased or had a used car, this experience didn't give me bad vibes like other used car dealerships. Thanks Nick!Even the business manager (I don't recall her name) - Tall, blonde hair woman with a accent - She was very helpful during the process.

sharkalay

15 de ago. de 2016

I totally love my car. My salesman bijan was very helpful and had our best interest in mind. I will recommend Ourisman and Bijan to all my friends.

Teeluva96

14 de ago. de 2016

My experience with Nick Cutlip and everyone at Ourismam Hyundai of Laurel was absolutely Great!!!! They are professional, patient, and just plain old nice people.

kanzlerrandall88

9 de ago. de 2016

This was a very easy process I loved how friendly they were when helping me everything was straight forward deal the price was the same as the quote that was offered over the phone better than any other dealers offers and there were no tricks just an honest deal I appreciate it

baccaro2

8 de ago. de 2016

I had a great experience at Ourisman Hyundai and my salesman Bijan was very friendly and knowledgeable. I would definitely recommend him and the dealership to all my family and friends.

annn358

8 de ago. de 2016

My car buying experience was beyond compare. Variety of excellent vehicles to choose from, hard-to-beat prices and the salesman Nick Cutlip gave top notch service to make us happy. this dealership is the best i have ever dealt with and i will recommend Ourisman's to all my friends and family. in fact, I have already started showing off my car and letting everyone know where i bought it.

jwilliams8

4 de ago. de 2016

My experience at Ourisman Hyundai was absolutely great!!! I was completely satisfied. Barry is an awesome salesperson!! He always makes us feel important & special!!! I wwould most definitely return to that Dealership.

BlessedByTheBest

3 de ago. de 2016

I had an awesome experience at Ourisman Hyundai of Laurel, MD. I recently filed bankruptcy and was in dire need of a vehicle and was skeptical about being able to procure one due to my situation. However, Nick reassured me that he would do his absolute best to assist me and he did just that. Because of Nick and his diligence, I am now driving my new vehicle worry free. Thanks a bunch!!!

skyeregensburg

2 de ago. de 2016

It was a decent experience. Wish more things were explained. It was our first time purchasing a new car and we should have asked more questions. Most things were not shown to us in the car and the monthly payment is more than I anticipated. The manager didn't explain much and was somewhat pushy. Joel was AMAZING

lowershorelady

2 de ago. de 2016

I recently filed bankruptcy and the car that I was driving was a lease which was about to expire so i knew I had to start looking around. Every Dealership in Delaware that I went to told me that they could not help me until the bankruptcy was discharged ( 4 month) I could not wait that long. I needed a car asap. The day after filing i received a letter from Nick Cutlip from Ourisman Hyundai stating that he could help me purchase a car before or after the discharge. That is what he deals with bankruptcy. Nick was awesome, We talked several time on phone discussing different cars but none of them seemed right. NIck told me not to worry that he would find me the perfect car and to trust him. I put all my trust in Nick. A short time later received a call from Nick telling me that he got me a great deal on a great car. I had always thought that I needed to buy a used car and was always afraid of buying someone elses problems, But not the case with NIck. He put me in a brand new Mitsubishi Outlander Sport with only 6 miles on it. I could not be happier. NIck did an awesome job for me. I drove 3 hours to deal with Nick . Everyone at the dealership was terrific. They go out of their way for you. I cant say enough about Nick and everyone who was involved in the purchase of my new car. I will also be driving back to them for the first oil change and to say hello to everyone involved. They make u feel like family. Again I would like to thank NIck and everyone there for all that they have done for me... Nick you are awesome

gratefulandhumbleme

1 de ago. de 2016

I will tell you it was very awesome process. Literally, I called Nick about the letter I received and he said give me 30 minutes. He called me back and said come in and pick out the car that you want. I was a little apprehensive. I went to his dealership and picked out my car. I drove away the same day with a 2016 Chevrolet Malibu! Nick was honest and extremely helpful. He didn't pressure me at all! I am so elated about my experience with one professional and truly helpful salesman. Trust me please! I don't trust a lot of people. However Nick can be trusted he will get the deal done right away!! Go and see him and purchase the car that fits you!! You will not be disappointed at all!! I am recommending him to a lot of people. Nick Cutlip thank you very much for making sure I was happy and satisfied with my purchase!! I am smiling with humbleness and gratefulness.

shughesflowers2

28 de jul. de 2016

My car buying experience was very pleasurable. I have recommended Laurel Ourisman Hyundai to others. I recommended you because of my car buying experience. I cannot name everyone who helped me but all were very good at their jobs.

asis2dell

23 de jul. de 2016

I appreciated John Frank's professionalism and courtesy. He got me what I wanted without a lot of haggling & hassle. He had to go to the other side of Baltimore County to get Red Riding Hood. The financing session was a different story. I was disappointed that I was initially offered a very high interest rate in spite of my relatively good credit rating and decent interest on current loan. There was a lot of back and forth that put a bad taste in my mouth. I was ready to walk away because my 2012 Tucson was still in good condition.

benamarie73

20 de jul. de 2016

My purchasing experience was amazing. Nick was awesome and helped me through the entire process. I am very happy with my vehicle and would work with Nick again in a heartbeat. I traveled 3 hours to this dealership and would do it again.

lovingmyride

19 de jul. de 2016

Nick (My salesman at Ourisman) sized me up & picked out the perfect auto 4 me. It fits everything I was looking 4 & he came in under my budget. He even matched the color to my magenta hair color. My new ride and my hair creates conversation everywhere I go. I love It!!!!!!!!!Caro

CamilleContino

18 de jul. de 2016

Nick Cutlip, my salesman, was the best car salesman I have ever dealt with. He was consistently courteous and made an outstanding effort to understand my need and was able to deliver exactly what I wanted in a vehicle at the right price. I never felt pressured by Nick or at any time in the process of buying from start to finish. I have already recommended Ourisman Hyundai/Mazda to my friends and family. .

lori.franklin

17 de jul. de 2016

This is the second car I have purchased from Ourisman Hyundai. I love my salesperson and the dealership. Nothing but good experience and I will continue to make future purchases from Joel and the dealership.

dineshpatel1

15 de jul. de 2016

Bijan, and other two employees ( do not remember their names they are in loan dept and optional upgrades on my car) were to point to address my questions and concerns.

EdgarRodriguez

12 de jul. de 2016

The gentleman who helped us (Nick Cutlip, Sr.) got us what we needed and more. Kind, patient, and honest! Great place, my family suggests it!

Cecil64

11 de jul. de 2016

Our experience was awesome! Our salesman was Nick Cutlip and he wonderful. I will come back for my car when I'm ready and I will ask for Nick. Thank you, it was a pleasure! Brenda n Cecil Morris

kim buttone

8 de jul. de 2016

The staff and sales associates were very patient, professional, and friendly while working very hard to ensure I recieved the vehicle and budget I wanted.

Chriscpoo

8 de jul. de 2016

This dealership is the shadiest dealership I've ever dealt with. I don't appreciate the way my deal was handled with the purchase of my Daughter's car on which I was the co-signer. 70 days after the deal, the finance manager called me and told me I had to return the car due to the deal not going through with the bank. He also threatened to call my "Commanding Officer" after telling me he sent me numerous text messages to return the car (which was a lie) the bank tried to charge me sales tax, being that I am tax exempt, the dealership was going back and forth with the bank for almost 2 months. I'm not sure how this resulted in being my fault. Well my Daughter finally agreed to pay the sales tax and redo the contract. This was on the 25th of June. The dealership told my Daughter she had to come in with two payments reflecting the new monthly payment amount with the taxes included. The dealership said the bank was demanding this on June 25th. (Although her payments were due on the 29, so it should have only been one) I write the check and send my Daughter in with the payment on June 27th, she resigned the contract and told me I had to resign the contract with Shawn Thompson, he would be there until 9pm. I went to the dealership at 8:30pm that same day, Shawn was nowhere to be found. I called Shawn the next day, no answer, just like 20 other times I've called him in the last 60 daysSo on July 8th, I check my bank account and found that the check I had wrote out to the bank had been illegally altered to say "Ourisman" on the pay to order line instead of "RAC" which was originally written by me. I get a call this same day from the finance manager (Rick Mims) demanding I return the car. He was yelling in the phone so loud, I would barley understand what he was saying.This dealership is a fraud. Do not go to them to get a car. I will be talking to JAG and a civilian attorney about this situation ASAP!

1reneewilloughby

30 de jun. de 2016

Mr Bijan thoroughly walked me through the entire process. I began online and he kept in touch but no pressure. He warmly greeted my husband and I and was kind as listened to what we were looking for. Great experience.

Clssyldy72

29 de jun. de 2016

Working with Mr Nick Cutlip on the purchase of my 2016 Mitsubishi Outlander Sport was by far the easiest purchase ever. He was caring, personable and very professional. I'd recommend anyone in the market for a new or used vehicle to pay Ourisman Hyundai Mazda Mitsubishi a visit and ask for Mr Cutlip. You will be satisfied

Gage Cunningham

28 de jun. de 2016

Nick Curl up sold me and my wife two cars right where our budget meets. Wonderful experience and would recommend highly

Kennette22

28 de jun. de 2016

I would like to give my respect and gratitude to Nick Cutlip for helping me thru a tough time. I was in desperate need of a vehicle and he made it happen in two days. The first phone call he went to work right away. Mr. Cutlip stayed in contact with me and told me all the recommendation that he would place his family members in. He wanted to make sure I was satisfied. Thank you again Nick.

ourcar, kann 630

27 de jun. de 2016

Yes, thanks to Nick Cutlip Sr., my husband and I now have a 2016 hyundai elantra. A very fun day for us. Terrific salesman, thanks.

spunky1908

24 de jun. de 2016

Recently purchased my 2nd vehicle from here and this experience went even better than the first one! Car shopping is still scary for me - especially doing it alone - but Andy, Phil and the rest of the team who helped me that day really took good care of me. I would recommend them in a heart beat and plan to stay with them for years to come!!

Lnaccaratto

23 de jun. de 2016

Bijan is a Excellent dealer. He was very respectful, kind, and provided an extensive amount of knowledge about the vehicle/ purchasing process. The dealership finance team was able to locate a loan that worked best for me.

afuabrown

17 de jun. de 2016

All the people that worked with me were very pleasant. I look forward to many more pleasant days as I'm now part of the family.

cop4ant

16 de jun. de 2016

The staff was wonderful! They worked hard to get me into my new car. They are not pushy at all. I was given options and there was no pressure from anyone. I've never experienced such great service. I suggest everyone give them a try!

mybrown92

16 de jun. de 2016

My experience at Ourisman Hyundai of Laurel was great! This is my second time buying a car from them and I was even more satisfied then the 1st. The employee's are always friendly and very helpful! My salesman Ricky found me exactly what I wanted and I was able to drive home comfortably in a brand new car!

woowoo44

15 de jun. de 2016

My experience at this dealership was excellent. My salesman was an excellent person to work with he was patient he was truly a man of his work

anroberso

14 de jun. de 2016

I had an awesome experience with this dealership. As I proceeded to walk into the dealership I was greeted by various personnel (service, porters, managers and sales personnel) of the dealership that welcomed, thanked and offered assistance. My salesman was Nick Cutlip, there was another gentleman that worked with Nick I cannot recall his name and Shaun Thompson Finance Officer. Nick was not the typical salesman that was anxious to sell a vehicle. He was very patient and took the time to access my needs as the consumer on the specifications, pricing, etc. I was a very indecisive customer (actually test drove 6 SUVs) and the dealership took their time to ensure that I purchased a vehicle that was best for me and my family. In my years of car buying this has been the best by far. The customer care provided, the fairness and negotiations was top notch! I will defiantly refer this dealership as well as Mr. Cutlip and Shaun Thompson to others.

trindad.almeda

12 de jun. de 2016

It was satisfying. Everyone was great and we had an enjoyable experience. We had started searching various dealerships and are glad we went to Ourisman.

gaga_04

9 de jun. de 2016

The only reason i rate it a 5 because of the salesman Barry, it was refreshing to have a salesperson who listen to what the costumer want. Was overall polite, offered me coffee,

ces619

8 de jun. de 2016

My experience dealing with Nick Cutlip, Sr. at Ourisman Hyundai was great. He went above and beyond to put me in a new vehicle! Thank you!

Hyundai Forever

7 de jun. de 2016

I had a wonderful experience buying a new car at Ourisman Hyundai in Laurel, MD. Salesman Nick Cutlip came out to help me and either had an answer for every question I asked, or he went to find out the answers immediately if he did not know. Very engaging, charismatic salesman; not issuing the 'hard sell.' I came to the dealership with a car in mind, and Nick was very helpful toward making this purchase happen. Thanks, Nick, for the outstanding service you provided!

KCox

6 de jun. de 2016

Nick Cutlip was amazing. He was able to get me the car I wanted at the payment I wanted. He made me feel at ease, comfortable and he treated me like a valued customer. He went out of his way to make sure that I was happy and satisfied with my car and the service he provided. It is not surprising that he has so many customers that were referred to him, as well as repeat customers. If you are looking for someone that will look out for you best interests, Nick Cutlip is the one to ask for.

smithjohnw2226

2 de jun. de 2016

This dealership was amazing. The service was quick and professional, and the staff was very polite. One of the best dealerships I have had business with.

BMANNING

1 de jun. de 2016

This was the best car buying experience I have ever had. The salesman Nick was great! Very patient and very helpful. It was a great experience and I love my new car! Thanks Nick!

trishott

1 de jun. de 2016

Easy experience, great salesman. Not pushy. When in financing, women I spoke to was very friendly and took time to show the financing options. Was a little pushy with the aftermarket items(ding protection, extended warranty, ect.

Salandanan

31 de may. de 2016

He was very helpful and honest we are thankful for all his help! Would buy from him agian. Where others there where pushy he was not

Keisha

26 de may. de 2016

I filled for bankruptcy and did not know what I was going to do with my current vehicle that I included in my bankruptcy until I got my letter from Ourisman Hyundai with an invitation from Nick Cutlip to help me get a new vehicle. He was awesome made me feel comfortable about my situation and got me into the car that was meant for ME!!!

dallas9999

24 de may. de 2016

excellent no b.s. sales person. He made the experience low key and positive.. I would recommend Joel for a great car buying experience. Sharp, nice guy.

petheisen

23 de may. de 2016

The Internet sales consultant was Professional and Friendly. The finance person was the same one that dealt with me on my first Hyundai. Service department professional as well

Edward M Martin

22 de may. de 2016

Dealing with Nick was probably the best experience that I ever had when dealing with an automotive salesman, He was direct and upfront and didn't use the sleazy sales tactics commonly found in most used car salesmen.

Velosterturbo

21 de may. de 2016

They dented my car while changing a tire and they refuse to fix it. The technician didn't mark any dents or abrasions on the car walk around sheet, because there were none when I dropped it off. They kept trying to get me to look around the shop and point out what could have caused the damage. I don't care what caused it, I just know that you caused it. Be a professional and admit it and fix it. The service manager Andrew Cohen is very unprofessional and a crook. He kept trying to split it 50/50. They wouldn't let me talk to the owner or get his contact information. If you go here be sure to video tape your car the whole time or you could get it back missing a door or a busted out window, and they'll claim it didn't happen there.

alexander.jasmine2

19 de may. de 2016

My experience with Ourisman of Laurel and with my salesperson (Barry) was wonderful. Everything was a smooth process. I will recommend this dealership to anybody looking for a new car.

chandra123

18 de may. de 2016

After going through bankruptcy, it was very hard for me to find a dealership that could help me. Me and my wife came to see Nick and he performed something like a miracle. We both left with vehicles. 5 months later, whenever I experience anything wrong with the vehicle I call Nick and he gets me straight. Nick is definitely the God of car sales.D'Andre Torres

Latricia Baker

17 de may. de 2016

I had the best experience with my purchase of my 2011 Mitsubishi Outlander!. Even as I was unsure, Nick knew that was a great fit for me & my family. From the first phone call to my purchase, Nick was excellent! Very professional! I will be a forever customer and will be referring to family and friends.

RickMeadows

16 de may. de 2016

When I first spoke to Nick I was nervous, I was in a bad position and I didn't think he'd be able to help, since no one else was able to help. I explained everything to Nick and he took it from there, it wasn't like a salesman selling me something - it was like a friend helping me. Nick guided me along the way and within a few hours I was driving out of the dealership in an amazing vehicle. The time that I spent with Nick in his office I felt like just a friend who stopped by.

Diane George

14 de may. de 2016

Words can not express the gratefulness I felt as Nick ensured I had better safer vehicle to drive. Nick was AMAZING a BLESSING. I am beyond happy.

kilgorejd

10 de may. de 2016

The dealership was quite professional, helpful, and courteous. I particularly liked that they asked and offered various discounts to get the price down, including a military discount. Everyone there was very nice.

dcampbell

9 de may. de 2016

Nick Cutlip has been the best salesman I've had since the 1st car I ever purchased. He has helped me a my girlfriend both purchase cars that we enjoy. He also was very helpful in making sure we didn't go over our budgets, now that's great customer service and I would recommend all my friends to come and see Nick. Thanks Again Derek Campbell

robin11

6 de may. de 2016

Nick was great he help me get the car I love. He took time to help understand everything about car buying. Everyone need to go see Nick.

Katie H

3 de may. de 2016

Nick was such a helpful salesman. He helped me select exactly the car I wanted and walked me through the purchase process so smoothly. And made sure that I got the best deal for my budget. Everyone at the dealership was super friendly and helpful. I'm looking forward to having my 2013 Hyundai Elantra Limited serviced there over the course of my ownership.

Arlene K

1 de may. de 2016

I tried 2 dealerships before coming here. They all said they specialize in bankruptcies, but ourisman was the only one who could get the job done. I got a letter from Nick Cutlip and came in with my mom. We came a little after 1pm and were driving home in the new car by 4pm. Nick really cares for his customers and isn't pushy at all. I felt completely comfortable with the whole process.

inaraecorbin 123

1 de may. de 2016

I talked to nick over the phone I'm from Delaware and he said come on in and you will leave with the car of your dreams and it was true it's been 3 weeks and I'm still loving my 2015 Hyundai veloser

bmusser45

28 de abr. de 2016

Everyone was so pleasant to work with at the dealership. Jin Kang was very professional, he made us feel welcomed the moment we walked on the lot. Jin ensured that all of our needs were met and the car buying process went smoothly. Great experience, Great dealership & most importantly we are SATISFIED CUSTOMERS??

sodania6

28 de abr. de 2016

I was referred to Barry from my coworker Rosheedia Masszonia. I bought a new Hyundai Sonata 2015 from Barry at the OURISMAN HYUNDAI in April 2016. Barry was friendly, upfront and honest throughout the entire process. He even missed his flight to make sure I was good and understood everything throughout the whole entire transaction. He went out of his way to make sure I was completely satisfied with my vehicle. I would highly recommend this dealership to friends and family.

October's Outlander

27 de abr. de 2016

I tried two dealerships who claimed they specialized in bankruptcies before coming here. I received a letter in the mail from Nick Cutlip/Ourisman & gave it a try. I handled everything over the phone and via email. Went to the dealership at 7pm. I picked up out a vehicle with Nick helping me. He was very knowledgeable of the vehicles and not pushy at all which I loved. I drove off in a 2015 Mitsubishi Outlander at 9:05pm....BRAND NEW! Nick know his stuff people!!!

Britt

26 de abr. de 2016

Gary was very helpful in my first experience buying a car. He knew his stuff was straightforward with me. The only downside to the experience was the salespeople that wasted time trying to get me to purchase extra warranties and gimmicks after I had decided what I wanted. I definitely recommend this dealership, but cut to the chase with the salespeople- don't let them waste your time.

JAYQUETTA SAMOURA

25 de abr. de 2016

I had the best experience ever at the Ourisman Hyundai in Laurel. Everyone from sales to finance was just fabulous. Nick Cutlip is the most amazing sales person I have ever met. He is straight forward, honest, fast, and hardworking. Very nice man with a beautiful personality, Nick your the best. Loving my new Hyundai Sonata I will be back for my next new car.

Blessings

23 de abr. de 2016

I had been through a hard time. Received a letter from Nick Cutlip, SR of oursiman in Laurel MD Gave Nick my info, we had a great conversation. Very understanding . He told me to come in the next day, had all my paperwork done and had a vehicle ready for me. The process was smooth and easy Everyone I met with was Great.Thanks to Nick and Oursiman I'm back on the road.

nkielwillis

22 de abr. de 2016

Bijan is wonderful he worked with me and I got the vehicle I wanted (he even drove to VA himself to pick it up to ensure it was ready at the time promised).

mmcnuttmd

21 de abr. de 2016

I had such a great experience with Ourisman Hyundai when I purchased my Sonata in February that I returned in March and traded in my SUV to purchase a new Hyundai SUV. I would highly recommend Ourisman Hyundai to anyone in the market to purchase a car.

Grateful

14 de abr. de 2016

This was the best and easiest car buying experience that I ever had. My salesman was outstanding and all of the other salesmanship was also very pleasant as well.

Brenda K

14 de abr. de 2016

We bought a car under the new Ourisman Mitsubishi group at this dealership. From Joe the manager to Nick the Senior Sales Associate to Lara the closer in financing - they were the best people we have ever worked with in buying a car. They know their business and their inventory but more importantly - they listen and are patient and attentive to their customers. No high pressure sales here - it really is all about the customer and helping to see if one of their cars is right for them. I have never had such a great car shopping experience in my 55 years. I highly recommend this location to everyone looking for a new or used car. You will walk away feeling so uplifted!!

BridgetteMitchell0212

12 de abr. de 2016

I received a letter stating that they could help me. Of course my first thought wasnt good but I decided to see what it was about. I called & spoke with Nic who assured me he would do his best to help me. And I must say he was definitely a man of his word! He called me back a hr later telling me he got me approved! I came in picked out a vehicle & that was that! He made my car buying process easy & fast.. On top of helping me when I lost hope! Big SHOUTOUT TO NICK!! thank you so Much for your honesty & your professionalism as well as your efficiency!! I will be sending people your way

glfarrare

8 de abr. de 2016

My car buying experience was AWESOME. I conducted the majority of the business via telephone and email. My salesman did a fantastic job getting the deal done. He discovered a few things wrong with my car and will be scheduling an appointment to get those matters attended to.

Shawn123

7 de abr. de 2016

Ask for Nick Cutlip in the used car department! He was very helpful with getting me into a beautiful Lexus LS 460! I was in and out of the dealership in under 3 hours. I couldn't of asked for better service!

MZS1981

6 de abr. de 2016

The staff at this dealer were great! I am most definitely going to recommend this place to friends who are looking to buy, and I'll even go back if I choose to buy again!

devangparikh1008

5 de abr. de 2016

Ourisman dealership staff was cordial and professional. Really like my 2016 Sonata so far. In particular enjoy listening to my music on a USB pen drive. It really simplifies carrying my music around and reduces clutter in the car. Will recommend Hyundai cars to my friends.

Nieces

3 de abr. de 2016

I had a older high mileage mini and my mom told me about nick cutlip ( they went to school together and live on the same area. So I came in and bought a car that I can afford and he helped my stay in my budget ! I am very happy !!! Thanks again Nick ! Keeley Smith

hmvegam64

30 de mar. de 2016

I just return from overseas and was searching for a used Mazda Miata convertible. I contacted the dealer and they notified me of a recently acquired Miata with low mileage and and in excellence condition. I stopped by the dealership and their salesman "Nick" came up and immediately show me the vehicle and , took it for a test drive, and shortly after I was driving the vehicle home. I felt like one of the Cover girl TV commercial, easy, breazy, quicky Ourisman deal. Totally recommended their services. I added a new/used convertible to my fleet. Hector V

Davec

30 de mar. de 2016

I don't have the best credit and was having a tuff time finding a dealership that would work with me without charging me 500 a month and putting thousands down. Nick Cutlip was so great and so professional, I bought a 2015 Toyota Corolla and I love it . My payment is reasonable and I was in and out . They did the best they could to get me in a car and they did a great job. They were all very understanding and I will be returning for my next purchase , no doubt ! If you are having turn down after turn down , look no further come here and ask for nick ! You won't regret it!

teach

30 de mar. de 2016

Galatians 6:9"Let us not become weary in doing good, for at the proper time we will reap the harvest if we do not give up."

Bian and Brenda Tracey

29 de mar. de 2016

I recently had the unfortunate experience of having to file bankruptcy. I had received dozens of letter's about reestablishing credit and buying a new or used car. After researching and numerous calls, I narrowed my search to three dealers. I'm so glad that I went to ourisman hyundia first. I was replacing a 2012 hyundia sonata hybrid and knew I wanted another. So in came salesman Nick Cutlip Sr. He was so nice and professional and had such great knowledge of the hyundia line. The process was fabulous as well as quick. In a few short hrs after a few test drives we were on are way home with are used silver blue 2015 hyundia sonata hybrid. We would and will recommend this dealership and Nick in particular to all are friends and family, as well as all that ask. So in conclusion again, are best car buying experience ever. Thanks so very much to Nick Cutlip Sr for his help and kindness from Brian and Brenda Tracey.

tiffany

29 de mar. de 2016

I went into the dealership not knowing what to look forward to. I was in a bad position. After dealing with Nick is was like pure sunshine. He not only got me in a car but it was a safe suv. The miles was wonderful and in was in my price range. Nick did not stop until he got me in my suv. I would go back there again. If you need help go see Nick you have everything togetherThanks Nick, Tiffany

Elizabeth

29 de mar. de 2016

Nick Cutlip took the time in between appointments to greet us and steer us in the right direction of looking at cars to meet our budget and car requirements. He continually checked on us and offered the keys of cars for test drives, and offered his assistance and expertise when making a decision between cars. He even made sure I was satisfied in the end asking if I was happy with my choice.

jstrine9903

25 de mar. de 2016

In and out with everything I was looking for! Phil was very helpful and helped make my purchase stress free. I recomend this place to purchase your new car and just ask for Phil.

Llady_Jones

19 de mar. de 2016

My initial phone conversation with Nick made me feel comfortable, then our in person was spectacular.. Nick has the most patience in the world lol... I'm a bit difficult and he did all he could.. Nick I actually like my suv honestly I love it!!! I'll give them all five stars on any given day!!

ynkgrl12

18 de mar. de 2016

From the initial contact between Nick and myself I knew he was being upfront and honest about my car buying options. After getting myself into a financial situation, he was able to help me out. This was by far the best encounter I have had at a dealership. I would highly recommend using Nick at Ourisman Hyuandai for your future needs!

mykeranewton

17 de mar. de 2016

No problems, no complaints, excellent service across the board and I got what I wanted!! All employees were friendly, professional and very patient with me as I made my decision.

esmth42

16 de mar. de 2016

I have gotten both my cars from Ourisman Hyundai and it is has always been a great experience. If you want the best deals in town then go here. Never once did I ever feel pressured into buying something that I did not want and they work with you. When you go, you have to go see Nic or Barry. Barry sold me my first car and Nic sold me my second one. They are the best in business! They make you feel so welcomed and have your best interest always.

Yolynda Katrena White

14 de mar. de 2016

This is my 3rd time buying a car in about 13 years and this is by far THE best experience! I got the car I wanted and at a lower price than I thought. It didn't take hours to sign and I got a good interest rate through a major bank, fresh out of bankruptcy! And to top it off, Nick Cutlip and the rest of the staff I dealt with made me feel very welcome and comfortable. I honestly didn't think that car buying could be this easy! I feel truly blessed to have gone there. Thank you Nick and Ourisman Hyundai!!

LFord

14 de mar. de 2016

From the first phone call Nick Cutlip provided me with excellent service. I pick the car I wanted that I seen online. I was approved and even though it was Nick's day off he made sure when I went to the dealership that evening all my paperwork was done and ready for me to sign. I drove off with the car that night. That was second car I've purchased from Ourisman Hyundai Mazda (USED) in Laurel and both experiences were excellent.

lpotts1963

14 de mar. de 2016

My wife and I worked with Barry to find the right car for us. He was professional, knowledgeable, friendly and showed us three great trucks that fit our needs. We decided on the 2016 Tuscon Limited and have been very happy with our selection. We highly recommend this dealership for fair pricing and the chance to work with Barry.

cmthessen

14 de mar. de 2016

A big thanks to our sales associate, Barry, for an awesome job! He made everything easy to understand and made the car buying process a smooth one.

Bailey81

13 de mar. de 2016

From the moment I spoke to Nick Cutlip I knew he was an honest and good salesman. He listened and provided informative insight to the questions that were asked and made the overall purchase bearable. It's the first time I actually enjoyed a car buying experience. I would definitely recommend anyone I know that's in a need of a vehicle to him.

amaobiako

11 de mar. de 2016

It was nice doing business with OURISMAN HYUNDAI. It was a nice experience. They were helpful, friendly, and also provided wonderful information about the car and other things generally.

FeBe

9 de mar. de 2016

We need a vehicle quickly, but didn't want to compromise on cost, comfort, or value. Nick was able to get us exactly what we were looking for in the time we needed it. If you're in the market for a new or used car, Nick Cutlip is your guy!

redlady2859

7 de mar. de 2016

I had the pleasure of working with Nick Cutlip. Nick is very knowledgeable about his automobiles and passionate about helping people get into the right car for the right price. Nick went above and beyond what his job requires of him to get me into this car with no other worries. My praise and thanks to a great dealership with employees who care about the people they help. It also helps that they don't try to take advantage of those who are new to car buying or those who havne't bought a new car in a while. Definitely the place to go!!!!

maryem2005

4 de mar. de 2016

It was a Amazing experience to have had with the team at Ourisman Hyundai. They worked with me and made me feel comfortable and I rely on their expertise.

Missy S

20 de feb. de 2016

I had a great experience with Tony Canas and the Ourisman Hyundai team! I was able to tell him what I wanted and how much I wanted to spend; He found me the perfect vehicle! I highly recommend them if you want a no hassle, straight down to business purchase experience!

Happy Customer

20 de feb. de 2016

We've bought two cars from Nick Cutlip at Ourisman Hyundai of Laurel and both experiences couldn't have been more pleasant. Nick did everything possible to get us the exact models we wanted as well as excellent pricing on both. I would highly recommend Nick as a Salesperson and I would definitely recommend the dealership as well. Great experience all around.

KATHYSHAW4

17 de feb. de 2016

We purchased a 2016 Hyundai Elantra and got a great deal. Great rebates and Extended warranty the staff is very friendly and professional. Customers are treated very well and really respectful. They go the extra mile to help meet your needs. Love my Elantra!!!

TANIASLOAN703

16 de feb. de 2016

John Frank was awesome! Thank you for helping me find the right car for my current circumstances. I will return in the future. Thanks again!!!

AHOUSM

11 de feb. de 2016

I had a wonderful experience at this dealership!! The staff was very friendly and professional. I will definitely be returning for maintenance and future car purchasing!

ERWYNLYGHT

11 de feb. de 2016

I give Ramel Clash and the people that I have worked with at Ourisman Hyundai a score of excel;lent. The customer service has gone far better than any of my expectations. This goes from the initial sale, to financing and warranty, after market accessories, and service. I've worked with 6 people within the dealership and all of them are top notch. Ramel, thank you for your attention to detail and making sure all of my families car needs have been met.

meccajoi

8 de feb. de 2016

Nick is Awesome! I am going through a rough transition in my life and I am so grateful for the ease of this process. The whole Ourisman Hyundai team was a breathe of fresh air.

LEWISMCNEAL14

3 de feb. de 2016

The Salesman listened to our needs and worked as hard as he could to fit those needs in terms of finances as well as size of vehicle. Service was quick and we didn't spend all day at the dealership. That was very important.

LSCHOENBRODTSLP

3 de feb. de 2016

We just purchased our second car from this dealership, one used and this one brand new. We were very satisfied with our experience and with Gary Collins who is an awesome salesperson. Gary researched the vehicle that we wanted and helped us find exactly what we wanted. He helped to get us an excellent overview of all the features of the vehicle. I would highly recommend him and this dealership!

MELISSAH1003

29 de ene. de 2016

From the start, everything as awesome. I had been talking o Ricky via email before I even went in. I told him what I was looking for and the color and we set up an appointment time. When I got there, he had the car waiting and ready for the test drive. Everything about my experience is great and everything went smoothly

miesha324

28 de ene. de 2016

Nick was great and had tons of patience. I test drove many at least 6 cars before deciding on one. After leaving from a 9:30 am appointment at close to 3 pm, I finally drove away in my 2015 Hyundai Sonata. -Miesha

aturne9

26 de ene. de 2016

Willing to work with our situation in order to create a successful agreement on a vehicle that would be best suited for my life. Nick offered great deals and was willing to listen to my wants and needs in order to find that best fit. He was patient as I searched other dealers for similar vehicles, but Nick was able to provide the best offer. He was truly an amazing salesman and I would recommend him to others.

Livi

26 de ene. de 2016

Car buying could be very difficult but dealing with Nick as my sales personthe experience was good.I am very happy with my purchase i would recommend anyone to deal with Nick.Thanks Nick

SPOLK1

22 de ene. de 2016

Buying a car can be a really challenging experience. Nick as well as other members of the dealership help to make this experience good. They seem concern about you!

KatWeb

21 de ene. de 2016

I am so happy with my decision to purchase a car from Ourisman Hyundai. I had a fantastic sales person, Nick Cutlip, he took the "scarey" out of buying a car. He was thorough and he walked me thru the process with ease. I'm going to recommend Ourisman Hyundai and Nick to all my friends and family.

Sheila

19 de ene. de 2016

Ourisman Hyundai are true professionals. I'm a returning customer and purchased a new car, it was the best decision for 2016. Thank you Nick Cutlip for showing me the perfect car, you're awesome & I'm in love with my car! I will definitely recommend this dealership to every one. :)

KESIMPSON0

19 de ene. de 2016

First time buying a Hyundai! Looking forward to a wonderful car driving experience. However if something doesn't go right I look forward to implement the warranties that come with the car and the additional protection I purchased.

Verlinder Adison

14 de ene. de 2016

GAry was very helpful as I purchased a used car. I appreciated his attention to detail. He was very quick and reliable. I had a great experience..

laureng

12 de ene. de 2016

I purchased a car from Ourisman Hyundai a little over 3 years ago, and that as well was a wonderful experience!! My Husband and I are expecting a new baby in June and the staff went ABOVE and Beyond to help us purchase a more "family friendly" car !! Thank you Nick Cutlip and the rest of the awesome staff for your help !! Highly recommend this dealership!!

kimberly bellinger

11 de ene. de 2016

Nick Cutlip is the right man to see when your looking for the right vehicle to fit your lifestyle. I was looking for a family vehicle that was spacious and reliable and Mr. Cutlip delivered beyond my expectations. Despite the financial state I was in he was able to get me approved within the same day I spoke with him. He is the example of what I call the tripple A's (Awesome, Amazing, Accurate)!! My family and I are safely cruising in style.

RICHARD_JANNETTE

9 de ene. de 2016

It was a great experience, I have buy two cars in this dealer ship and I will recommended to every one, I love the fact that thay don't try too push you to buy just eny car but the car that you really one

KAREN.414

6 de ene. de 2016

Ourisman Hyundai has the Friendliest employees. They are not pushy and are very helpful and answers all questions you might have about anything. Thank-you again for such great Service.

Melinda1202

2 de ene. de 2016

I am very pleased with my experience at Ourisman Hyundai everyone was very nice. Nick Cutlip Sr took the time to make sure I got the car I wanted and was comfortable with. He was very patient and understanding to my needs and the needs of my family. I would recommend him and the dealership to anyone in the process of buying a car.

Donna123

29 de dic. de 2015

After going through a bankruptcy I was skeptical of any dealership being able to help me with the purchase of a new car, especially with a decent interest rate. I received a letter from Nick Cutlip Sr. and took a chance calling him. I'm so glad I did!Nick was professional, understanding and informative. Most importantly he didn't try to steer me outside of a budget that I couldn't afford and helped me through the whole process. He showed great patience and showed me several types of vehicles giving me the time to make an informed and educated decision.I look forward to working with him in the future purchasing any new vehicles and highly recommend Ourisman Hyundai in Laurel.Donna Trembly

DANNYCRAIGSTEWART

22 de dic. de 2015

Great! They made the process very easy, so easy my wife and I bought two cars the same day. We have bought several cars from Ourisman.

One happy gal

19 de dic. de 2015

I had just filed for bankruptcy but I desperately needed a new car. I received a letter in the mail offering approvals for new and used cars for people in bankruptcy. Although I called and inquired about the program, my hopes were not high. I spoke with Nick Cutlip, he asked me a few questions, and I was pre-approved over the phone. I made an appointment to come into the dealership the following Monday. I was greeted with such a warm welcome. I was escorted to Nick's office immediately, no waiting. Nick was so personable, although I had just meet him, It felt like I had known him for years. After asking me a few more questions, we went on the lot. The first two cars I was shown were not to my liking. He said, "Wait right here, you're going to live this one." Nick came back a few minutes later with my dream car. I didn't know what I loved more; the car or Nick for knowing my taste! We took a test drive and in under 2 hours, I was driving back to Delaware without a care in the world. Nick was a Godsend that day. He was warm, personable, extremely knowledgeable and above all, sensitive to my situation. I did not feel judged at all. If I'm ever in need of a new or used car, I will be making a trip back to Ourisman and Nick Cutlip. Couldn't have had a better experience.

L&A1115

13 de dic. de 2015

We never thought we could be owners of a new car that we couls afford, but at Ourisman they made it happen. . At Ourisman you will receive GREAT CUSTOMER SERVICE,..... EXCELLENT SERVICE,THE BEST CAR DEALERSHIP IN TOWN....... WE WILL BE CUSTOMERS FOREVER!!!!!!!!Louis GlascoeArndera Fitch-Glascoethanks we love our Chrysler

melann410

10 de dic. de 2015

This was the best car buying experience. Everything was ready to go before I got there, all I had to do was find the car I wanted. Everyone was extremely helpful and friendly. I would recommend this dealership to everyone.

SHERRIE.L.WOOD

3 de dic. de 2015

Very Satisfied with overall experience. Very Satisfied with overall experience. Very Satisfied with overall experience. Very Satisfied with overall experience. Very Satisfied with overall experience. Very Satisfied with overall experience.

LEFTY3107

3 de dic. de 2015

They gave me a deal nobody else could beat! They don't lie about the price like a lot of the other dealerships I dealt with, very unproffesional.

RHINO0

2 de dic. de 2015

The staff is there to help and answer any questions. I have never felt more comfortable with a sales staff. Will be back for sure.

tigerpaws

26 de nov. de 2015

Working with nick of Ourisman Hyundai , was the best experience I ever had buying a car , and the dealership was wonderful to deal with thanks

purple29

19 de nov. de 2015

What an experience!! I was so nervous... However, the employees there made me feel right at home. Expecially my sales man Nick Cutlip. He reassured me that everything was going to be ok.. And he was right. My appointment was at 10:30 a.m. and my 1:00 p.m. I was on my way home with a 2013 Hyundai Sonata!! And Baby rides like at charm. Thanks Nick for all you've done for me. God Bless You and Your Family. I Love My Ourisman Hyundai Dealership!!!!!!!!!!!!!!Charlene E. BatesBaltimore, Maryland

EBEN.J.MULDER

11 de nov. de 2015

I have bought my second vehicle from you guys. Though I visited a number of other dealerships-even with better deals- I trusted this team better. This is based on friendship, but especially competence. Thanks again!

tonya12602

11 de nov. de 2015

Nick Cutlip was the best! He really took care of me and sold me a great car.Nick was very patient, freindly, and knowledgeable I will continue to work with him for my futyre purchases

CYNTHIANA28

5 de nov. de 2015

Quick, good greeting. Knowledgeable salesman. Discussed maintenance schedule. Model and color of car desired was available. Its appearance and functionality are great, but need to check wheel alignment or suspension/steering component on left side (as it feels odd -feels like a sway- at highway speed). Price was thought to be good, but end price was higher than desired, after initial negotiation. Offered additional dealer services. Provided additional components upon request and payment. Friendly staff.

CATHYBMCCLAIN

4 de nov. de 2015

Wonderful experience - I would recommend this dealership to any who are looking to purchase a new or used vehicle.it was absolutely painless and everyone was so friendly. No pressure at all.

LEOKING73092

4 de nov. de 2015

The lease for my car was within my means. The dealer was very understanding. He was also very professional. I experienced no issues with customer service.

MDShore

2 de nov. de 2015

I had the pleasure of working with Nick Cutlip when purchasing my car. He was very helpful and encouraging in my situation. He kept me informed of various vehicles and sent me photos of the car I purchased- a Hyundai Elantra GT. He kept in touch and was so nice to work with. I live on the Eastern Shore of Maryland but it was worth the drive to come over. God bless you Nick for how you are helping customers like me have a fresh start financially and a nice car to drive!

Sherrie

29 de oct. de 2015

Ourisman Hyundai is by far the best in customer service and HONESTY! They are up front and no hidden costs! This is my second purchase at this dealership and I highly recommend them! Very impressed with the staff and the atmosphere!

GOWERDIANA

28 de oct. de 2015

Great experience. Love my new vehicle. Will definitely return when its time to buy my son a car. I especially liked my salesman, Bryan Gonzales.

Kisha

28 de oct. de 2015

Having an open bankruptcy, a lemon of a car that sat for 3 months due to engine issues, and relying on borrowing relatives cars to get to/from work left me feeling hopeless. I received several car financing offers in the mail. I was sick n tired of being sick n tired, so I decided to try my luck. I read through every offer, and the one that caught my eye was Ourisman Hyundai/Mazda. The next day I gave Nick Cutlip a call. He took my info over the phone. It took him a little over a hour to call me back. The whole time I sat thinking.....I knew they couldn't help my situation. Nick called back and flatly told me "Come on up here, and pick out your car !" I rode to Ourisman via Uber and a prayer. A couple hours later I was driving out in a 2012 black Hyundai Sonata Limited hybrid....fully equipped (leather seats, panoramic sunroof, premium sound, heated front/back seats, back up cam, navigation....) with only 18,000+ miles on it. I was so excited I was speechless..........Nick pointed out that he had the same car (mine looked better though :-)I received excellent customer service from the whole staff. Nick made my buying experience very easy and pleasant. He was very patient and wasn't judgmental of my circumstances. Before I drove off he linked up the Bluetooth to my phone, and answered any questions I may have had. For the past 15 years I've always bought my cars from Carm**......not any more....my next car will definitely be purchased at Ourisman Hyundai !! P.S.I really love my Hybrid Sonata !

PUDNEY0129

26 de oct. de 2015

OURISMAN Hyundai has figured it out. They know the difference between servicing a customer and just selling them a car. Salesmen are aggressive and generally put you in something you don't need, but at Hyundai they take their time listen and ask the right questions and put you in a car with your needs. Please shop smart... Shop OURISMAN HYUNDAI!

gc

25 de oct. de 2015

And left with a new vehicle. Began the process with a phone call to Nick Cutlip and was able to meet the following day. Even though he was busy, he still took the time to listen to what I needed, what vehicle I had in mind, and he brought the team together to work on my deal. Every single person involved made me feel like they were looking out for my best interests (pun not intended), and at the end of the day I walked, I mean, drove out with a new deal and a new vehicle. Everybody involved took the time to explain my options clearly. This was a very good experience.

KAREN.KAPLAND

25 de oct. de 2015

The staff was very friendly, knowledgeable and helpful through the entire car-buying experience! Carlos went out of his way to make sure I had everything I needed. Yesterday, he helped me connect the BluLink, which had been problematic for me.

Malachinarcis1

24 de oct. de 2015

Good people friendly .they get you done quick and easy no hassle great experience they do what they can to get you in the car you want

Blake

23 de oct. de 2015

Tony Cutlip was wonderful to work with, he made my experience so easy. I would highly recommend them. From beginning to end was a very seamless process.

CIVORY16

21 de oct. de 2015

Good customer service. I would recommend purchasing from Ourisman Hyundai to anyone looking to purchase a vehicle in the future. Service department was awesome as well.

used suv

20 de oct. de 2015

Nick Cutlip was very professional and he had me in and out. I will go back to ourisman Hyundai. I will most definitely go back to see Nick Cutlip.thank you so much .

Emma B

20 de oct. de 2015

I received excellent service from the staff at Ourisman Hyundai. The buying process, organized by Nick Cutlip required little effort on my part. All staff members provided the information that I needed in order to make a decision. Everyone was professional.

Katlady44

17 de oct. de 2015

I had an outstanding experience at this dealership! I couldn't possibly say enough positive things... Every staff member encountered was professional and extremely nice and helpful. They - and especially my salesperson, Nick Cutlip - made my whole sales-buying experience easy, informative and fun. The best part was they had me in and out in 3 hours. I would highly recommend this dealership to anyone looking to buy a car. I drove 2.5 hours out of my way to shop here, just based on their reputation, and I would do it again if I ever need to buy another car!! Thanks Nick for going over and beyond for me while keeping it real and positive! Seriously go see this man if you need a car... he will help you in any way he can!!

MSFARRAR01

15 de oct. de 2015

Out standing and very professionally completed. I would return to Mr. Barry anytime. I have recommended 3 of my friends/family to him. Mr. Barry is very knowledgeable and he seeks to fjnd out what his customer wants... then he delivers to his customer. Go Mr. Barry! #bestsalesman

DRUNYCK8

13 de oct. de 2015

Amazing group of individuals and customer service. Cool and excellent reception, customer services, he has explained the features of the car well, filled paper work with ease.

Wstreeter

13 de oct. de 2015

Loved the attention we got by our dealer, Ricky Z., as he clearly cared about our purchase and not simply pushing us off with a car. He didn't shove the first car we mentioned down our throat and gave us tons of options and styles that were exactly what we needed. In a sea of dealers we met, none but Ricky seemed genuinely interested and happy to send us off with a smile. We even went on to send my brother to him who also purchased a car through him and is very happy with the whole experience.

Mr TSC

12 de oct. de 2015

I just got discharged and ive tried everywhere to get a car... I was honestly down to my last ten dollars and I put it in the gas tank to get from Baltimore to laurel. I got there and was greeted with open arms and I got there in a putt putt and left in a 15 years newer automobile... I was so excited and surprised that I got it that I went the wrong way on 295 and ended up in Washington dc... no lie... I was just blessed to deal with these guys... Thanks Nick.....

M_AOAJOMALE

10 de oct. de 2015

I visited at least 5 Hyundai dealerships in the Baltimore-Washington metro area before making a purchase on my Hyundai Santa Fe Sport, and the Ourisman Hyundai in Laurel, MD displayed the highest level of courtesy and best quality of service that I experienced. They made sure that my needs were met with the budget I was working with. I never felt pressured for one minute into buying something I didn't need or want. It was really a breathe of fresh air to feel that a salesperson was looking out for my own interest rather than his.

R & T Washington

9 de oct. de 2015

This was our first time purchasing a car from this dealership. Nick was absolutely the best. His knowledge about the cars and his customer service was excellent, so much so we bought 2 cars. Thank you Nick and Ourisman Hyundai you are the best!

SEMDEN22

9 de oct. de 2015

This is my second time getting a car from Barry and he is an EXCELLENT salesperson. He is very thorough and takes the time to go over every detail. I am very satisfied with the customer service I received at Ourisman. I would definitely recommend him to a friend or family member!

Ninahill482

5 de oct. de 2015

Everyone at Ourisman Hyundai was very helpful and made my experience spectacular. It was my first time buying a car in my own and everyone at Ourisman Hyundai made it so easy. I will definitely recommend this dealer to friends and family.

Michael123

3 de oct. de 2015

It was a great feeling to deal with someone who understands my situation and was not judgmental and quick to dismiss.I spent 3 days car shopping and what I experienced was unnerving and discouraging. One dealership wanted me to put a $6,000.00 down payment on a vehicle I really wasn't interested in and they were telling me what to purchase instead of asking what I was interested in. Another told me that there was nothing they could do for me while another didn't listen and wasn't willing to work with me to find an alternative that was acceptable. Instead the salesperson went to his manager to ask permission to dismiss me quickly and the permission was granted (the salesperson didn't think I could hear him). I was at this dealership for 20 minutes before I was dismissed. And they sent me a letter stating that they could help but the reality was that they didn't even try.I spoke to Nick for a few minutes over the phone, and he was confident in what he could do for me. Even though I called him to ask to be removed from the mailing list because of the prior experiences, but after talking to him I was willing to give it one more shot. Nick asked me what I was looking for and even though it was not doable he provided alternative selections which I found to be acceptable. After a minimal amount of time spent looking through the inventory and talking about the pros and cons, he presented realistic options and I happily drove home in a "new to me" 2011 Hyundai Sonata Limited with all the features I was looking for. He delivered what he said he could, though I didn't make it easy but he delivered and that says a lot. I would be happy to recommend Ourisman Hyundai Mazda of Laurel and Nick Cutlip to anyone in the market for a vehicle. . .

Ann123

1 de oct. de 2015

Nick, was very friendly,patient and professional.It was a experience I'll never forget.I was truly satisfied with my purchase....would highly recommend this dealership to everyone.Thank you! Thank you! Thank you! Your the best!!!

Alfa male greg

30 de sep. de 2015

The worst service experience in my life. My car was still under warrenty, and I made a list of the things that was wrong with it and gave it to Ourisman. Now this car is my only means of transportation right. So I explained to the assistant service mgr. ( James ) I couldn't bring the car in until he had a loaner because I have to work and transport my kids to school. He totally understood that, three days later, he told me bring the car in. I explained to him im at work and I would only have time to drop the car off get the loaner and leave. Well when I completed the 40 min. drive to get there he said I have to wait 30 min for them to check the car out. After that He said yes your right the car needs to be fixed. then there was no loaner, I had to wait another 30 min. for enterprize to come pick me up and take me to the car rental. Then I had to pay 50 dollars out of my pocket that wont be refunded for ten days. So later that day I had to make a second 40 min. trip to pick up my car. This is what I found.When the assistant mgr. wrote up the things that was wrong with my car I told him he didn't include the license plate holder wich was cracked and needed to be replaced he said don't worry I got it. Well, I had a bright neon green piece of tape on the plate that was there way of fixing a 36,000 car. Also my breaks squeek so loud that every one is looking at me when I ride by in a 36,000 car they didn't fix that. Also there;s an emergency light on in the car they didn't fix that. On the total wating process I lost three ours from work and it cost me 50 dollars out of my pocket and my car is still not fixed. I called the service mgr. took 5 min. to explained every thing to him and he just blew me off saying ( well when ever your in the nieborhood just drop by and we'll see what we can do ) and my car still isn't fixed. This is the worst experience I ever had with a dealership. I would not advised any one to go thru this. If you want to talk about my terrible expierence ( 443- 467-1375

LOVEROFHORSES199

24 de sep. de 2015

Phil was my salesman, and he was great! This Hyundai dealership was a breath of fresh air compared to other dealerships I visited. While there was still some pressure it was nothing compared to other places, if I said I couldn't afford something or didnt want something they listened. They were also very willing to work with us on the price to get it to a price that I could afford. I would highly recommend coming here to buy your car, and ask for Phil!

notsomini

23 de sep. de 2015

This was a great experience. The process wasn't drawn out and was stress-free. Big thanks to Nick Cutlip. His team was quick to provide additional service a few weeks later after an issue arose with the battery.

ANU4LIFE

22 de sep. de 2015

The sales person, manager, and other employees that handled my purchase were very helpful and friendly. They gave me a great deal and their service was excellent. I will highly recommend this dealership

SCOTTHORNE

22 de sep. de 2015

you may use the information that I typed on the pervious page as my review. Unfortunately, this survey will not allow me to use the back button to copy and paste my comments.

BrownFam

21 de sep. de 2015

Nick Cutlip was the epitome of professional and welcoming. I left there feeling like family. Everyone was friendly and not to mention the great selection of quality vehicles. With a little online correspondence prior to he purchase, the day I picked up my car was timely and hospitable. Will be making my next purchase from Nick.

SUZETTEMONROE

17 de sep. de 2015

This is the 3rd car I am buying at this hyundai dealer. Ricky my sales associate was helpful and answered all my questions and was able to show me the cars to meet my needs. Will recommend him again to others in need a of car

Jennifer

16 de sep. de 2015

Nick Cutlip is truly committed to providing excellent customer service. Nick's patience and hospitality at Ourisman Hyundai of Laurel gave us a one of a kind car buying experience. Nick's expertise on each vehicle we drove and teaching us all of the great options in our car made us feel so appreciative of him. His kindness and professionalism was such a welcoming feeling. The best place to buy a car. I will be referring my children, family and friends to him.Jennifer

desire82

14 de sep. de 2015

The professionalism of the sales associate was great! Easy experience and was not a long overdue wait as i expected. Sales person stayed interaction with us while he assisted other customers. Would definitely go back if i ever need another vehicle anytime in the near future.

MZZTIGERLADY

9 de sep. de 2015

great experience MR. JAY was very professional. patience with me as i walked around the lot. It was very comfortable environment making a decision to invest in the perfect vehicle for myself and my family. I am now a Hyundai fan! i love my new truck. Its beautiful

MHC514

9 de sep. de 2015

THIS IS THE GREATEST HYUNDAI DEALERSHIP TO DEAL WITH. THIS IS OUR 5TH HYUNDAI AND WE BOUGHT TWO OF THEM FROM OURISMAN AND HIGHLY RECOMMENDED OURISMAN TO OUR FRIENDS WHO NEEDED CARS.

sharongwynn1

8 de sep. de 2015

I had an awesome experience buying my new car! Nick was great, got me into the car I wanted and absolutely love driving it!!! I would recommend this dealership to all of my friends, family and co-workers!

BGALLOWAY28

6 de sep. de 2015

I'm very satisfied with my purchase and the way the employees handled everything to help me with my purchase.I would definitely recommend this dealership to the people I know.

Rjones01

6 de sep. de 2015

I had a good experience, they try there hardest to work with you. Nick and Tony did an amazing job helping me to get the car that I wanted and loving it ever since

Purcachi

2 de sep. de 2015

Excellent Service they made my purchase experience so easy and I got the best rate on my used car. I will recommend this dealerhip to friends and family.

Alfa male greg

31 de ago. de 2015

Very satisfied with my purchase. Car was very clean and everyone was very friendly. I do plan on referring this dealership to my friends and family thank you very much.

Schneider, Laura 8/15

31 de ago. de 2015

Decided to trade in my 2009 Sonata for another used vehicle, but Nick made it possible for me to own a 2016 Elantra. Love the car! Have never owned new. Everyone took great care of me! Thanks again.

Chriscpoo

25 de ago. de 2015

Nick Cutlip is a very good salesman! I walked into the dealership and walked out driving a brand new Mercedes Benz! I just filed for bankruptcy a week prior to buying the car. I was hopeless, but Nick made it happen!

shannona1217

22 de ago. de 2015

Nick, was very trusting, helpful, friendly, and professional. I needed a reliable car, in my past experience I purchased used cars that turned out to be lemons. I was so relieved to see that Ourisman Hyundai is not like that at all! Nick really made the used car buying experience comfortable for me I will to go back to Ourisman Hyundai in the future to purchase a new car. Nick service was excellent! I will recommend Ourisman Hyundai to family and friends. I love my car Antoinette Shannon of Waldorf, MD. Thank you Nick you are the best! 08/2015. Toni

BEXH_ROB

18 de ago. de 2015

Started with a phone call, and ended up with a good deal. Took a little longer just sitting at the dealer than we wanted, but we're ok with the whole thing.

chelsea

15 de ago. de 2015

Ourisman did everything they could to make sure I walked out with a car. They were very helpful and made the car buying process not as stressful. Everyone had positive attitudes. Very pleased with this dealership.

ROWENSDAD

15 de ago. de 2015

Very professional and straight forward staff; a most helpful and positive purchase experience. A trusted service department and utilized their service department for QA follow-up of repairs done elsewhere.

Camsmom1

12 de ago. de 2015

Perfect transaction in a not so perfect situation! Thank you Nick Cutlip for everything! The entire staff was friendly and very accommodating from sales to finance!

Shay1988

11 de ago. de 2015

This dealership was awesome in helping me find my new vehicle. Nick was professional and made the car buying process easy, and stress free. I would recommend this dealership to everyone I know. I also got a great deal on my car!

Felicia1

7 de ago. de 2015

I wasn't even sure I could afford a used car but after working with nick and this dealer I walked out with a 2016 brand new car . I love my car and I'm so happy I came to nick and ourisman I'm telling all my friends

PAZELLER

6 de ago. de 2015

I use this dealership because they are close by and they honor their quotes. I usually start shopping by email, but for my last two cars have ended up at their door. I never have a surprise, everyone there is friendly and efficient. They do try to sell extra stuff, as all dealerships, but take rejection better than I do. I'll continue to be a customer.

emj127

4 de ago. de 2015

This was the most pleasant non stressed car buying experience I have had. Nick Cutlip is one of the best salesmen I have met. He makes sure you are not only comfortable with your vehicle, he makes sure you are also satisfied with your financing. Very trust worthy person. The entire staff that I encountered were very genuine and caring.

MEADOWS.2008

30 de jul. de 2015

Everyone was very friendly and helpful and treated you like family. This is a great dealership and Z wouldn't shop any where else. This is my second Santa Fe and have had nothing but the best of everything. The service department was always on top of things and took great care of my vehicle. I can't say enough good things about Ourisman.

MHolmes

29 de jul. de 2015

I contacted Nick Cutlip after receiving one of his mailers for individuals with less than perfect credit. I was at work first thing in the morning when I made the call. First, he took my call and information before he was even on the clock at the dealership, which stood out to me from the beginning. He asked me a few questions to be able to get the ball rolling to see what he could do for me. After we spoke, he told me not to worry about a thing and that he would have everything worked out for me by the time I got off of work. He did not lie, nor did he disappoint me! He called me before I even left my job to say that my financing was worked out and that I could come and pick out my vehicle. Since Ourisman has such an extensive inventory online, I was able to narrow down exactly which vehicle I wanted to see, test drive, and be mine in the end. I told Nick which car I wanted and he made sure to have it cleaned, ready and pulled out front of the dealership once I got there. He even made the test drive fun for me and my 13-year old son who came along with me that evening. After that, the process of paperwork between Nick and then to financing was effortless. I have never spent less than 5-6 hours at a dealership when buying a car, until now. They literally cut that time down more than in half! They all made me feel welcome, important and excited about my car purchase and in my dealings with them that day. Everyone was professional and yet still made you feel as though they already knew you prior to coming into the dealership. They should be the gold standard for other dealerships/salesmen who are only looking for their next sale, instead of the person buying the vehicle and their needs. I am so happy that I was able to work with Nick and everyone at Ourisman Hyundai because they were so awesome! If you want to be treated with respect, fairness and excellent customer service when in the process of buying a new vehicle( especially it you have credit issues or hiccups like I did); I would highly suggest Nick Cutlip and Ourisman Hyundai to anyone! I have already started to spread the word about them! Go see them now!P.S. -Thanks Nick!!!! We love the car!M. Holmes and Family

acarroll

28 de jul. de 2015

Initially I just wanted to have a look around and inquire about a couple of vehicles that were online. Nick Cutlipp spent a great deal of time with me and my husband. He answered all of our questions, helped us find a couple of vehicles and about 4 hrs later my husband and I were the proud owner of two vehicles. Nick and Mr Shawn the finance mgr were awesome!!! I'd do it all again!!Ps I opted out of Nicks tutorial on my navigation...now I wish I would've taken that lesson...he definitely tried.

Bethmauro95

27 de jul. de 2015

This is my second time in 2 years purchasing a car from Nicholas Cutlip and he continued to go above and beyond to fit my needs. Being a single mom with two kids in tow, he really stepped up to ensure that this was the smoothest and fastest transaction possible!Thank you again Nick!The Mauro Family

J2AINGRAM

26 de jul. de 2015

Great Salesman - Austin O.; Great Managers - Eli (General Mgr), Ismail (General Sales Mgr) and Shaun (Business Mgr) and their staff members (finance)!! I appreciated their great service with a smile and I would highly recommend this dealership to friends and family. Thank you again to the Ourisman Laurel Hyundai team! Ms. A. Ingram

My expeirence

25 de jul. de 2015

Referred to Nick Cutlip and it was great. No pressure at all. I left in three hours with my new used car. I love it.

lovemywhip2015

23 de jul. de 2015

Nick cutlip is the best so is the other crew wonderful people very nice and pleasant and they get the job done fast love the car

HSTURK

22 de jul. de 2015

Excellent service. Good price for an outstanding automobile. Service department is very good and handles my car promptly. The facility is good and clean. All in all a good experience.

Tracey

21 de jul. de 2015

Stopped by searching for a vehicle for my teenager daughter. Nick assisted me without any pressure or force. Walked away with an excellent deal and new car. The time and services provided by Nick were genuine and sincere. My experience was like no other and I have bought serveral vehicles in my lifetime. Nick worked hard with the owner to ensure I walked away with great satisfaction. Ladies if you are looking for an honest salesman, then you must see Nick Cutlip, Sr. I'm sure he will do the same for males.

MOLARAOR

21 de jul. de 2015

everyone was calm and helpful . I initially went to the service center, without pressure, I eneded up leaving with a new car. I only felt pressure when they were telling me to get additional warranty and other things after I explained to them I wasn't interested.I am pleased with Mr Austin Onapitan- the sales rep. He answered all my questions and he's a straight forward person.

jmack88

20 de jul. de 2015

I was referred by my mother to Nick. He didn't pressure me to purchase a vehicle I didn't like. He was timely, efficient, considerate, and friendly. He made the process less anxious and I was able to truly enjoy my car buying experience.

NFN1

16 de jul. de 2015

I like the car and the whole process was easy, no pressure and I feel the car meets my needs. Affordable too! I would recommend this dealership and this car to everyone.

TEACHMEPCS

16 de jul. de 2015

I would highly recommend this dealership. The salesmen were very nice and helpful. They found a car that fit my needs. I am very happy with my purchase.

AADAMOVI

15 de jul. de 2015

I am very happy with both the dealership and my new Sonata. This is my 4th Hyundai and the 6th in the family. Please keep up with the great job you are doing and I will be your happy customers for years to come.

CHARBA951

14 de jul. de 2015

friendly dealership, was a return customer and on both visits the staff were very friendly. We came in with certain requirements and the staff did their best to ensure we drove away satisfied.

CICI2011

13 de jul. de 2015

I had a great experience at ourisman! I love my car!!! Great service and very helpful team! I will definitely be going back for all of my car needs!

M.T.SETT94

11 de jul. de 2015

I knew I wanted a new car, but I wasn't sure what I could afford. They got me what I needed and got me on the road in time to pick my son up from daycare

Gloria

10 de jul. de 2015

My experience at the dealership was great my salesman was Nick Cutlip. He was very pleasant, polite and friendly. Had snacks and drinks available for his customers.Great customer support and service. Would recommend him highly. Now I'm enjoying my ride. Thanks Nick

DanaF

8 de jul. de 2015

Another great experience! Nick Cutlip is the best. Hardest thing for me was choosing a color. Nick took care of me again! The staff here is easy to deal with and will do what it takes to make you happy. I love my new car.

MICHELEPOWELL6

3 de jul. de 2015

Excellent experience. All staff friendly and eager to please. All departments spotless. Looking forward to dealing with the dealership, parts and service in the future and will tell all of my friends about my experience thus far with the dealership

Hmk85hmk

2 de jul. de 2015

I really appreciate Mr. Cutlip. He put both my wife and myself at ease. He was knowledgable and personable. We received an excellent car. Mr. Cutlip was very courteous, professional, not aggravating, I was very happy with this experience. We will purchase our next car through this sales representative.

Bigmomma

29 de jun. de 2015

I must say I had a wonderful experience with NICK CUTLIP and his awesome staff with purchasing my new 2014 Hyundai elantra, I highly recommend anyone to this dealership and i honestly can say your experience will be out of this WORLD ??????

robin57

27 de jun. de 2015

Nick Cutlip was the salesperson I worked with. He understood what I needed, found the car I wanted and walked me through the whole process. It was a very pleasant buying experience.

Jodi

27 de jun. de 2015

Nick Cutlip Sr. was very helpful in finding me just the right car. He took the time to find out what I was looking for, and directed me to the one and only car I test drove. An hour later I was driving off the lot in my Elantra! Nick was friendly and provided great customer service. I would highly recommend him to anyone out there shopping for the perfect used car.

Nicole

25 de jun. de 2015

Nick was the best!!! Everything he promised he delivered!! He ever took time out of his vacation to help us with our purchase. I would highly reccomend this dealership and expecially Nick Cutlip.

DJG

22 de jun. de 2015

Nick was very professional, friendly, nice,with good customer and he made sure you were happy with what you puchase before you left the Ourisman lot.

Peppatti

20 de jun. de 2015

Nick Cutlip, Sr. is the best Sales Associate ever. I got everything that he said I'd get over the phone, Great service, and the car I wanted. Nick you ROCK!

Virbo33

17 de jun. de 2015

Having issue with my previous vehicle, I kept the flyer that I received in the mail from Nick Cutlip and I contacted him on Monday morning 6/8/15. He took all of my information and within 20 minutes I received a telephone from Nick stating I was approved. Arriving at the dealer ship Nick was very professional and provided the best service I have ever had as a customer. I really love my car 2012 Sonata even to be a used car with very little mileage I can say I am very satisfied.

Slinky88

14 de jun. de 2015

Overall great experience! First time experience buying a car and NICK was absolutely amazing. Helped answer all of our questions and was very professional. Would recommend this dealership to anyone. Everyone we worked was very nice and the customer service was on point! If you are searching for a car, Nick is the man to go to! -Jackie&Doug

Kendall

12 de jun. de 2015

Tony took vey good care of me when I came out there and found me a brand new 2015 car I am so happy with the service I got out there in Laura. My name is Walter Frazier 443-924-8587 walter_k_frazieratyahoo.com.

jj

10 de jun. de 2015

OMG! VERY INVITING. NICK MY SALESMAN IS THE GO TO DUDE WHEN IT COMES TO BUYING A CAR! HE MADE ME FEEL LIKE A MILLION $$.

Terry

10 de jun. de 2015

I had been looking for a car that would fit my budget for my son for a long time. Nick was on top of exactly what I was looking for. He stayed in contact with me until the right car came along. My experience was hassle free and very pleasant.

Lyn 6

9 de jun. de 2015

Purchasing this vehicle was a smooth ride. We had no problems. Everyone there was very friendly. Especially Nick Cutlip who treated us like family. I would go back there in the future if and when I am purchasing another vehicle.

SandyO

26 de may. de 2015

On March 24, I bought my third car from Nick Cutlip (the 8th car purchase from Nick for my family). I don't think I would consider buying a car from anyone other than Nick! He and his colleagues have always treated me like family during my purchase - and after. You will not find a more professional, thoughtful and considerate person to work with in purchasing your new or pre-owned vehicle. James, in the Service Department, is also wonderful to deal with!

alex3631

16 de may. de 2015

Of all the cars I have purchased over the years this was by far the most pleasant experience I have every had. Nick made this experience happen.

bettyb00p00

6 de may. de 2015

Each step of my car buying experience was amazing! Joel was the BEST salesman I could have ever dealt with!! He was so patient with me and was extremely knowledgeable about the Sonata that I bought. Joel provided top notch service! The entire staff at Ourisman Hyundai was extremely friendly and courteous. Im going to recommend this dealership to my family and friends. When its time for another car, Im going right back to Joel and his team!

Sakinah

5 de may. de 2015

Thank you Nick for helping this be a painless process without any pressure. You helped me get a car that was great on gas. I have only had the car a week but compared to my gas guzzling Sienna it is awesome. You explained all the steps very well and helped me find a used 2012 Hyundai Elantra. Gary was nice to help me too. Thank you both for a good experience after having so many bad experiences with phone calls and going in person to other dealerships the past two weeks. .

stevens2015

4 de may. de 2015

Had a great Sales Consultant, Tony Canas he was on point with his job. He worked with us until he help us find the deal on the car that we could afford and the car that we purchased was just what we could afford and we love our new Mazda 6.

konabear

4 de may. de 2015

SPOKE WITH NICK ON THE PHONE, HE HAD EVERYTHING READY WHEN WE GOT THERE. CAR HAD A FEW SCRATCHES THAT THEY OFFERED TO FIX. EVERYONE WAS VERY FRIENDLY, WOULD USE AGAIN.

KellyK

23 de abr. de 2015

Great all around experience. Everybody was kind and easy to work with. Handled all requests immediately without question. Very happy with my experience. Highly recommend this dealership.

andrea

21 de abr. de 2015

Nick is great!! This was by far the best and easiest buying experience that I have had. All my approval was done before I came in so I didn't have to spend an entire day in the dealership. I appreciate the time Nick took with me and I would definitely recommend this dealership and even purchase from here again!!

Armybeerguy

20 de abr. de 2015

First, let me preface this by saying that Greg Pearce was an excellent Salesman. He was nothing but professional, and helped me throughout the whole car buying process. In fact, I had no problems whatsoever with the Sales Team, and Finance Department. I truly loved the Dealership that I had bought the car from, and looked forward to a fantastic experience with them.That soon turned for the worse.When I purchased the car, I was told that the first service is free, and they would schedule my appointment. I stated that I needed a weekend, in the morning. As this is the only time that I would be able to make an appointment. Last week I received an email notification telling me that my appointment was on a Friday at 7 am. While, technically, Friday's are a weekend, I work a 9-5 job. I cannot make this appointment.I tried to use their automated system to change the appointment, but the web page wouldn't load properly for me for some reason. No matter the OS, or Device I used. So I figure I would call, and do it over the phone. What could go wrong?I called on Monday at 5 pm. Service Dept was not able to answer the phone and the receptionist took my message and number and told me that someone would be in touch with me. I never got a call back. So on Tuesday at 5 pm, I called again. Still no answer, and another message taken. Still no call back. I repeated this process for each of the days of the week, including Friday (which was AFTER my scheduled appointment) and still never had anyone call me back. Saturday I called and left a message with the Service Manager. I've yet to receive a call from him as well. When I called again today, I was assured that the woman would take my message and hand walk it over to them. At this point, I am fed up. As a customer, I shouldn't have to call 6 times and leave messages to get a call back. (Which I am still waiting on). They will service my car for the first free service, and then at that point I will be looking for a new place to take my car for all it's needs. I'm deeply saddened by this, as it started out so well. I feel like I was misled, and lied to about their 'Great Customer Service'

mandrews1210

6 de abr. de 2015

Came to Ourisman Hyundai back in February 2015. My credit is ok not the best so I was a little skeptical about even trying to purchase. I was really impress with the help I received from Tony Canas and his willingness to want to help me. It all worked out at the end of the day and I'm so happy to be in my new car

sharonD

24 de mar. de 2015

Thanks to Nick and all of the AWSOME guys at Ourisman's Hyundai, They made what felt like a very difficult situation work out in my favor..

S.Brooks

20 de mar. de 2015

This was the first time that I went to a dealership and it didn't seem like i spent my life there. My time went really fast thanks to Nick being on top of his game, Even with me switching cars right in the middle. He was patient and Kind. Nick Cutlip is a Super Star Salesman.

shane52

19 de mar. de 2015

It's not everyday you can walk into a place of business and receive excellent customer service from A to Z. Nick, my sale person was very knowledgeable and fair when helping me make my selection.With him it wasn't you can't get this, it was let me see whats available to you and how we can get the best deal for you. I am a repeat customer who has been dealing with Nick (ten stars and above) and l promise you when that time comes again for me to get a new car. I will be back. Nick put me in a 2015 Elantra Limited Black on back.....Damn l look good in it!!!

David

18 de mar. de 2015

Experience was "VERY" smooth. I live in VA, dealership is in MD, located car I wanted, faxed documentation to him on Monday and got pre-qualified, picked up car that Friday.Nick and the "ENTIRE" staff was fantastic, I would recommend them to anyone who's looking for a car.

CRattay

2 de mar. de 2015

Coming off of an unique financial situation, I was able to walk away with a great car at a great price. My salesman, Nick, was amazing. Extremely helpful and absolutely no pressure. All of my information was collected and questions answered prior to even walking in the dealership. Great overall experience.

Nancy

19 de feb. de 2015

We went to buy a used car and ended up with a new car. We were so impressed with the new Sonatas, great gas mileage, best warranties, everything we wanted and needed in a car at a very fair price. Nick was great showing us used cars and new cars, explaining every detail to us, he and the other employees were warm and friendly. If you need a used or new car see Nick Cutlip. He's contacted us twice since we bought the car to make sure everything is ok with it, and it is!

karen jones

8 de feb. de 2015

I received a letter from Nick Cutlip and I called him on the phone and he pre-qualified me on the phone and I went in and purchased a new car and got the best car service from the entire staff. Lead by Nick they were so friendly and everyone knew their job because each one explain to me step by step and before I left, I knew how to operate the car and use all the features. It was a cold day but no one rushed me and I was indeed truly happy with the service and my experience at that dealership. The wait was notl long because he was finishing up with a customer when I arrive and he fed me and gave me something to drink as I waited. Loved them all especially Nick.Sincerely Karen M Jones

Sheila

8 de feb. de 2015

I enjoyed my experience with this dealership. Nick Cutlip with his patience and attention gave the extra mile to get me the Nice Car I wanted. From Nick, Finance department and its Manager are AMAZING, they know what they do but above all very organized. I didn't have to wait a lot during the process.I will definitely be referring friends to come here!Compared to some other dealers I went before Ourisman Hyundai Laurel are the BEST!

Liz

3 de feb. de 2015

What a very pleasent experience..... From the beginning to the end. Excellent customer service, very knowledgable. I was worried at first because i am a femaile trying to buy a new car and i was by myself. But Nick really went above the call of duty. Thank you so much from the bottom of my heart for taking care of my needs in a vehilcle. My luv! Just Awesome.Elizabeth Chander

Sharnell

30 de ene. de 2015

I will never use another dealership again. Nick was awesome to work with. I was in the middle of a bankruptcy and Nick was very understanding and sensitive to my currently situation. He did all the pre qualification by phone and email prior to me coming into the dealership. He explained the options and what I could expect. By Friday, I went into the dealership and was in and out driving in my new vehicle in under 2 hours including financing. This is my 4th vehicle purchase and never have I had such a quick and easy process. I even drove away in the vehicle that I was set on having with the monthly payment that I wanted. Everyone at Hyundai from Nick to Financing was awesome. All I can say is WOW!!!. I even received a free tank of gas and my 1st and every other oil change is free. What more could I ask for!!! Nick Cutlip you are AWESOME ~ Sharnell L.

Cjenkins1

29 de ene. de 2015

I ABSOLUTELY APPRECIATE AND ENJOYED MY EXPERIENCE WITH THE ABOVE DEALERSHIP. FROM THE SALESMAN NICK TO THE SERVICE DEPARTMENT AND SALES MANAGER. I HAVE NO PROBLEM WITH REFERRING THEM TO MY FRIENDS AND FAMILY.THEY MADE ME FEEL VERY IMPORTANT AND WORKED THE TERMS OF MY CONTRACT TO MY SATISFACTION.

Kat2013

26 de ene. de 2015

Nick Cutlip was one of the most professional salesman that I've ever had the experience working with. From our first phone call to the taking of the picture at the end was great. I never thought that I would walk away with the truck I wanted. I was ready to pack up and leave. His response was I told you you will be leaving here with your truck today. Surely he made it happen. Thank You Nick for your caring spirit, professionalism and your determination that you dedicate to your customers. My next truck will be coming from you!!!!!!

syreeta9200

19 de ene. de 2015

Nick Cutlip was a very friendly, helpful and caring salesman. He was very important and instrumental in helping me find the car that was perfect for me! It was indeed a pleasure working with him and the staff at Ourisman. Thank you!!

Ray

15 de ene. de 2015

I would like to express my appreciation on the outstanding job that in Nick Cutlip showed me in obtaining a new vehicle. He really made me feel welcome at the dealership. It was a pleasure doing business with Nick, and I am looking forwarded to doing business with him again in the near future. I have started passing the word around to some family and friend'

funi1md

29 de dic. de 2014

If you want a salesman that will go above and beyond for you, Nick Cutlip is your man! Super friendly, caring and helpful! This guy will do whatever it takes to meet your needs. It was a pleasure dealing with him.

Dave52

23 de dic. de 2014

We have purchased three automobiles from Ourisman Hyundai of Laurel. Our salesman on our latest purchase was Nick. He was the consummate professional, friendly and very knowledgeable. Our purchase has been wonderful. We had a excellent experience, and recommend Ourisman Hyundai of Laurel to others looking for a car, new or used. Be sure to see Nick when you are purchasing a used car. You will be in very good hands.

Queen ase

17 de dic. de 2014

On this very rainy day in October my husband and I went out in search for a car for me .We walked into ourisman after stopping by other dealership but was not impressed with the options offered. I instantly fell in love with the Toyota Camry 2011 and thanks to all the crew workers my dreams came true.Agent Nick Cutlip made the whole process easy and fast and I will definitely recommend him to anyone who is trying to buy a car.

April York

9 de dic. de 2014

I recently purchased a new car from the dealership. My salesman was Nick. He was very friendly, was very attentive to my needs. The financing people worked the best deal for me and was very courteous. Overall this was a great experience and I would recommend this dealer to anyone.

Customer44

8 de dic. de 2014

Had an ok experience purchasing my vehicle. I have gone back a few times for services/oil changes. My last service on the car indicated to me that they are a shady company that is trying to trick you into getting services you don't actually need - they lump certain services in with other factory recommended services so if you don't comb through what they tell you they want to do, you'll get shafted. When I confronted them about this they tried to play it off as being fair since my next oil change would be free. Perhaps I shouldn't have even gone back for that oil change because, even though it was scheduled, it took nearly an hour and a half. For an oil change. Additionally a car wash is included with oil changes. Well my car was basically rinsed off and if you brush your fingers across the car you would get dirt all over your fingers. The only way I can imagine coming back for anything at all is if my car broke down right outside their parking lot, and even then I'm not sure.

karen.miller.94695

23 de nov. de 2014

I bought a new 2015 SUV and I am very please with the vehicle and all the people that I dealt with. I would recommend the salesperson ( Nick Cutlip). He made sure all went smoothly.

Sblock4061

22 de nov. de 2014

I would send any and everyone i know that needs a car to see Nick Cutlip he is made the process of buying not one but two cars the best dealers experience ive had.

AlyssaGC

18 de nov. de 2014

Unprofessional and Untrustworthy.I bought my Sonata in 2012 and co-signed with my Father. This is the only documentation that has both of our information tied together and shortly after, we were notified that our identities had been stolen. Unfortunately this is speculative because we can't prove it, but please be mindful of this when you are choosing your location to purchase your Hyundai.Fast forward to the present, we were suckered into buying the Platinum, bumper to bumper warranty. I've asked several times for clarification on what this gets me and after going to the dealer to have a tire repaired they tell me I'm set for free brake pads. Three hours into the services, the pull me out and hand me a $315 bill because while the pads are free- the roters and brake fluid is not. After much arguing, they agree to put the brake pads on without additional services. My total wait time for an oil change, brake pads, car alignment, radio reset and patching a tire took 6 hours. Once I leave I have to turn around because the radio isn't working and needs to be reset again.Please keep in mind they charged $100 for an oil change and $35 to plug a hole. I know dealerships are going to be on the expensive side, but I would hope the service and work would reflect the prices.The following morning I go outside to find my tire is losing air again. I do not have time in my schedule to drive back for a service that should have already been completed correctly the first time, so when I called back to ask for a $35 refund- their way of handling it was hanging up on me.They also promise every other oil change is free, but what they really mean is every other one pending you go to the paid tune ups they offer. Please do not buy from this dealership. They have many tricks up their sleeves, they're rude and untrustworthy. Please save yourself the headache and heartache and buy somewhere else- I wish I would have.----UPDATE-------When we went to fix the tire ourselves we found that the nail was still in the tire and they never repaired it at all, but still charged me for it. I have called back four times and only once did a Manager get on the phone for me. He told me he was going to talk to his team and would get back to me that day and I have not heard from him or been able to speak with him since.

moe42no

7 de nov. de 2014

I worked with Nick and he completely understood what I was going through. I'm recently recovering from my divorce and bankruptcy. I was finally able to purchase my new vehicle since 15 years ago and when no bank would help me Nick and the dealership was able to help me. I appreciated how he could related. He had my car ready in no time and worked with me without any pressure at all

carmichael1122

6 de nov. de 2014

I saw a 2011 Nissan Maxima on cars.com, and called the sales man I spoke with great his name was Nick so I went to see the car with my family. when I got there the car was sitting out front just like he said and clean my daughter fell in love with the car so we took the car for a test drive Nick gave me the keys and we were off when I came back I told nick I will take the car. The experience with Nick was great he always looked me in the eyes talked with my wife and daughter great interaction made us feal like family so you know I got the car right I mean great sales man great product equals sale. I will definitely recommend This dealership.Thank you Nick Mr. Dedier.

rebecca.krieger711

24 de oct. de 2014

Nick and his team have really taken care of me! I purchased my first car 18 months ago at the same dealership and traded that car in to reduce my interest rate. Not only did I get a reduced rate but everything I wanted in my new car! They were all so helpful and friendly I could not have asked for a better experience!! So thankful and will not only use them again but will recommend others to purchase there.

Jherrera1

22 de oct. de 2014

I worked with Nick and boy does he make you feel like you are his only customer. I appreciated how he could related. He had my car ready in no time and worked with me without any pressure at all

robert.vinson2

16 de oct. de 2014

Nick was very professional and he worked with me on my budget and there was outstanding service and really friendly and funny and it was a great visit and I would recommend people to go there

Twinston

13 de oct. de 2014

So glad I choose them! Fast, friendly, quality service. Nick is amazing. Shawn was also great; polite and took care of all our needs and questions. Would definitely recommend.

local27

2 de oct. de 2014

My experience with this dealership was stellar. Austin Onapitan, General Sales Manager, provided excellent service during my car purchasing experience. It was my first time purchasing a new car and I did not feel pressured by him throughout the entire process. He was very patient and his knowledge base was very apparent. I stopped by Ourisman during the late evening hours and each time Austin was patient and respectful. He even stayed passed closing time and did not try to rush the process. Austin did not play any games which I appreciated. I highly recommend him as well as his overarching supervisor, Ishmail. If you want a quality buying experience without gimmicks, this is the place to go.

shipp

1 de oct. de 2014

The saleman Nick Cutlip was good, he explained everything up front. Enjoyed his service, and the time he took with me about making my purchase. Great Guy. Sharon Ross

shermere snell

26 de sep. de 2014

I dealt with Nick Cutlip at this dealership. I was in awe at the outstanding Customer service. They were very polite and I was financed before getting to the dealership. I needed a car from another store they are in partnership with he delivered my vehicle the very next day of asking for it. I was so happy to see that I was getting everything I wanted in a car, and the car I selected.

killaz269

9 de sep. de 2014

I was just browsing through the vehicles on line when I came across this Chrysler 300.I stopped by the used car dealership and was looking the car over after a few minutes went by Mr Cutlip came outside and introduced himself and asked if I had any questions about the vehicle I explained to him I was in a car I needed to get out of due to it needing so much work and we got to talking about the Chrysler 300 took it for a test drive and fell in love with it. Mr Cutlip was very helpful and very friendly with everything he didn't try hiding any detailsuggestions about the car everything he knew he was honest about even the carfax report.I picked my car up later that evening due to the fact that I had to get to work.I would recommend anyone who needs a vehicle to see this gentleman

NONEA

5 de sep. de 2014

I HAD A WONDERFUL EXPERIENCE AT OURISMAN HYUNDAI.THE SALES PERSON WAS TRUE,TO HIS WORD,OF ASSISTING ME,IN GETTING A VEHICLE OF MY CHOICE.THERE WAS NO HASSLE OR LYING ABOUT GETTING QUALITY VEHICLE FOR MY NEEDS.I VE NEVER EXPERIENCE SUCH PROFESSIONALISM FROM PERSON HELPING.I HAD PREVIOUSLY WENT TO ONE OF YOUR COMPETITORS AND IT WAS A HORROR SHOW.HE TOOK TIME TO GET PROPER FINANCING AND PROMISE ME VEHICLE ON TIME.I WILL HIGHLY RECOMMEND MY FAMILY AND FRIENDS TO OURISMAN HYUNDAI FOR PURCHASING ANY VEHICLE

bbernard32

4 de sep. de 2014

My wife and I would like to thank you very much with your assistance in getting a used 2013 Hyundai Sonata. We are very grateful for your time and patience. We will certainly tell our family and friends to come out and see you for a new or pre-owned vehicle. You are one of a kindGod blessMr. & Mrs. Knight

Toniarbertha

29 de ago. de 2014

My husband and I both purchased Hyundais on the same day. Nick was very patience with us. He made sure we were pleased with our cars and he followed up to make sure we were happy. Every time we needed him, he answered his phone. He took the time to serve us. We promised that we will send some people his way, so they can experience the same professionalism, that we did. Nick, is the type of person who I would rather do business with because, He didn't make me feel like I had to settle or I was being forced into something. He worked very hard to get both deals done. Again, thanks Please, tell Nick that Toni & Richard said thank you again, and we are praying that God bless him to sell over 150 cars in a month.......

Lisa Collins

18 de ago. de 2014

when I entered Ourismans dealership it felt like I was home. they were all so friendly and caring. NICK CUTLIP SR. is the most caring and compassionate salesman I ever met, He was so patient with us and MADE sure we were happy with or car before we left. I will be back to see NICK for future car deals.

Raicee

18 de ago. de 2014

I knew exactly what I wanted make, model & color Ourisman Hyundai had just that as I walked up to my car of my choice. On this particular day I wasn't in the mood to find a car at the moment that day. As I looked at the car the Sales manager let me test drive the car & I was truly in love. I then met Nick Cutlip Sr. Great car salesman awesome guy!!! He worked out a great price which I was happy with & the car was mine. Mr. Cutlip also took a picture of me with the car using his cell phone how awesome is that. He made car buying very easy for me seeing it was my first time buying from a dealership Overall I am very happy with my purchase & very delighted to meet Mr. Cutlip Sr. Thank You very much!

Music4life9

17 de ago. de 2014

I purchased a new 2014 Elantra SE at Ourisman. This was my first car buying experience and every employee over the phone and in person made me feel valued and safe as a customer. I set an appointment with Nick in Used Car Sales because he worked with my boyfriend's mom long ago. He was very attentive and went the extra mile for many customers including me during my visit. I had great freedom in test driving any car I wished and I didn't have to wait long for the key. The haggling experience wasn't scary because I did my homework and brought facts when it came to internet price of the cars and the appraisal of my trade in. My appraisal from Carmax was honored and Nick worked me a great deal on my new Hyundai, applying a few extra discounts I did not expect. Both he and the new car sales general manager were open to negotiation and we settled on a price I was comfortable with. This was a great experience and I would recommend this dealership to any friend.

Emasaian1

14 de ago. de 2014

Due diligence is my husband's middle name and we went into the dealership after seeing a couple of potential options to "ONLY LOOK". Upon entry we were met by friendly, knowledgeable sales people and due to recently discharged bankruptcy directed to Mr. Cutlip. Not only was he a FANTASTIC guy but HONEST ABOUT THE ENTIRE PROCESS. HANDS DOWN THIS PURCHASE WAS THE FASTEST AND BEST EXPERIENCE BY A TEAM OF PROFESSIONALS EVER!! I WILL RECOMMEND OURISMAN TO ONE AND ALL.

jroman10

10 de ago. de 2014

I was doing my homework in order to buy a used car for my wife. After I saw a few cars on the Web and I researched their cost, I decided to look at one of them in person. I called Ourisman Hyundai of Laurel and Mr. Nick Cutlip answered the phone and helped me with my initial questions. I followed up with a visit the same afternoon. My intention was only to test drive the car but Nick provided honest advice about the car and financing options. Nick was very helpful and very attentive with me and my family. The car price was as good as it could have been. I ended up buying the car that same evening because the way I was treated. Mr. Nick Cutlip is a great individual to do business with and I will not hesitate to recommend him to others as well. The overall Ourisman buying experience was excellent including the financing manager and everyone that helped us. The time it took to do all the paperwork was very reasonable and efficient. I was very impressed with everyone I was in contact with. We are very happy with the car purchased we made!

dayshiageter

6 de ago. de 2014

Nick was excellent, he told me exactly what I was approved for over the phone. When I went into the dealership he was very nice and professional Nick got me a vehicle that I really love despite my credit problems

lrotolo

6 de ago. de 2014

Nick is a true stand-up guy! He could relate to my situation and looked for the best deal for me. After finding the vehicle I wanted, he made sure I was talking to the right people and got me the best deal!

litenswt

4 de ago. de 2014

After receiving a mailer from Mr. Nick Cutlip at your dealership, I took the opportunity to visit and what a great experience and overall satisfaction

Pward0821

3 de ago. de 2014

Nick was excellent. We both were aware of my credit issues but Nick never made it an issue. He treated me as though I was someone with A+ credit and delivered on everything he promised.

michelley2k

3 de ago. de 2014

My family and i went thru some financial changes which required me obtain a new vehicle. NICK was our sales rep and he was nothing but honest and straight forward with us. Nick was there for me every step of the way (even on his Vac) he was there for me. I am very pleased with my new vehicle and I would like to give a BIG SHOUT TO OURISMAN HYUNDAI OF LAUREL AND ESPECIALLY NICK!!!!!!!!!! You rock!!!! Stay honest and kind.... GOD BLESS... CORINTHIA

SUSAN HENDERSHOT

3 de ago. de 2014

NICK WAS ABSOLUTELY WONDERFUL. HE MADE THE EXPERIENCE OF PURCHASING A NEW CAR THE BEST EXPERIENCE WE HAVE EVER HAD. HE WAS PROFESSIONAL AND UNDERSTANDING AND DID NOT PRESSURE US, HE ANSWERED ALL OUR QUESTIONS AND WE LEFT THE DEALERSHIP WITH A NEW CAR. I WOULD RECOMMEND NICK AND OURISMAN HYUNDAI TO ALL MY FAMILY AND FRIENDS.

KevinWilkins

2 de ago. de 2014

By far the best experience ever... Nick has been nothing but the best help I could ever ask for... I will be a customer for life.. Nick need to be promoted.... Very genuine guy..... Thanks for everything...

1Seven

31 de jul. de 2014

After a long drawn out process of finding the perfect fit for our new family. My Fiance and I settled with the loyalty and consideration Ourisman Hyundai distinguished with us at our visit. Our salesman Nick Cutlip and his team of outstanding individuals made us feel not like customers but fellow neighbors you care about long term. We thank You all of you for making our venture into this family life that much easier with the confidence of knowing our vehicle is reliable and not of concern. God Bless

roetheridge

30 de jul. de 2014

Nick and everyone at Ourisman Hyundai went above and beyond to help me during a very difficult time. They were considerate helpful and polite. In addition, I purchased a fantastic car.

klf40

29 de jul. de 2014

I went to purchase a vehicle because of a letter that I received from Nick Cutlip. I can not imagine a better experience. I was provided with great customer service not just from Nick but from each individual I encountered that day. If you are looking for a new or used vehicle give Nick a call you will not be disappointed.

ewellons

29 de jul. de 2014

My Husband and I experience at Ourisman Hyundai was exceptional! I was very pleased. Nick Cutlip was great very personable and very helpful. I would recommend friends and family to pay you a visit.

dwb173

28 de jul. de 2014

I went in knowing the car I wanted and Nick Cutlip helped me out greatly with my first car purchase. Nick got me the price that I had expected and was very helpful with the whole car buying experience. He also helped take care of the insurance and I was glad to drive off with the car I wanted.

cmd19

17 de jul. de 2014

After searching for a new car all summer and dealing with individuals who where more interested in the sale - I was very pleased to be introduced to Nick Cutlip. He was straightforward, honest, and really listened to what I wanted. I'm very happy with the experience! The others that I worked with to do the financing were awesome as well, however I don't remember their names. Thanks!!

jbishop438

14 de jul. de 2014

My wife and enjoyed our experience buying our car from Ourisman Nick was wonderful. His professionalism was great. He made us feel right at home very tentative to what we wanted and patient while we made our selection.

pilk1991

9 de jul. de 2014

Nick Cutlip accomodated my needs. The car buying experience at Ourisman is pretty simple. In fact, most of the work is completed before you come in. When you finally get to the dealership, it's a matter of picking out your vehicle. Nick told me everything I needed to know regarding my new start, and sure enough, I drove off the lot with a vehicle.

Roxi813

6 de jul. de 2014

July 3rd 2014 I purchased a used Toyota Camry from salesman Nick Cutlip at Ourisman Hyundai it was the easiest & best car buying experience ever. I came to this dealship on a whim I surely wasn't in the mood but I found exactly what I wanted & for a great price I am truly happy with my purchase. Thank you folks at Ourisman Hyundai :-)

Waynette88

3 de jul. de 2014

Nick was great from sales to customer service to checking on me weeks later to make sure I loved my car. I have never had better service when purchasing .Thank you!

Serquta

26 de jun. de 2014

I told Nick what car I wanted. He didn't have the car at his location so he drove to another dealership to pick it up. Most of my transaction was done on the phone, e-mail or texting. By the time I got to Nick there was little left to do (I'd told him I didn't want to be there forever). He and the rest of the team I worked with were very friendly. I look forward to seeing each of them again when I return for service because we are family now.

SheilaCooper

23 de jun. de 2014

I visited the dealership on Saturday and was amazed at how helpful Nick was. He is a professional, friendly, and honest. You can't find people nowadays who wants to help people and NOT take advantage of them. I had a great experience with Nick and didn't realize my outcome would be a positive one. Thanks fo much for helping people and I am a very satisfied customer and will be back again. I will tell others about your services; word of mouth is the best selling tool! I'm loving my vehicle. Thanks again.Sheila Cooper

bizzleandkitten14

20 de jun. de 2014

had a great experience. called nick up and told him what I was trying to do and he made things happen. friendly people in the dealership .. overall a great experience would recommend to my friends and family

peas04

18 de jun. de 2014

Nick Cutlip was the perfect salesman from beginning to end. Very diligent and patient. Helped us find a great vehicle for our family. Great guy.

boone313

18 de jun. de 2014

I choose the Hyundai dealership, because I received a letter in the mail from Nick Cutlip. As I reading the letter I said to myself, "They always say the same thing, we can get you in a vehicle not matter what your credit score or with no down payment." So when I contact Nick on a Friday afternoon, he actually responded to me in a very quick manner. The same day I went out there to meet with him. And sure enough he put me in a vehicle that I absolutely love. I was facing credit issues and was very unsure if I was able to get a vehicle, but with Nick help, I was approve for my vehicle. Yes, the experience at Ourisman Hyundai was very challenging for me. All the workers there was very polite and encouraging. Yes I would differently recommend Nick to families and friends.

Tysashi1

16 de jun. de 2014

It was a pleasing experience. i went there one time before but they didnt have a car in my price then i went there again in a week and they remembered me and had the perfect car for me. i was amazed by what they had for me. i got it that. And i am still pleased to this day. Great experience!!!!!

ajv149

12 de jun. de 2014

Had an amazing experience purchasing a used commuter car from this dealership. Nick was friendly and listened to our needs. Highly recommend to anyone looking for a new or used car!

1barrelracer

9 de jun. de 2014

I sent my indecisive parents to Nick Cutlip, to help them find a car. Nick was very patient. And after listening to their needs, Nick made suggestions as to what car would suit them best. They really like their new Honda Suv. My parents said it was a the best car buying experience they've had. Quite the complement!Thank you Nick for all your hard work! I look forward to doing more business in the future.

laylay65

7 de jun. de 2014

Nick was so helpful in getting me not only the car that I wanted but with the car that I can afford. When my daughter and I got their he greeted us as if he knew us for years. This gentleman was polite and kind as well as knowledgeable about all the vehicles and option I had. You can go by this review and every other review on this page, but it's not same as seeing what this man can do in person.

Jackson7737

4 de jun. de 2014

I really enjoyed my visit at this dealership, and it was reflected in my purchase. I was really impressed with the vehicle that I purchased and the costumer service at this location played a part fantastic part in my visit.

tlrhone

3 de jun. de 2014

My mom and I have known Nick Cutlip since our purchase 4 years ago from Honda at Bowie, Our experience then was fast and smooth and our recent new purchase of a 2011 Hyundai Elantra Limited was no different. He is loyal to his customers and his job. I would recommend anyone interested in a new or used car to visit Ourisman Hyundai of Laurel. The finance guru Mr. Thompson was also very professional and knowledgeable in his job. Way to go guys!

Hobrock72

3 de jun. de 2014

We went to the dealership just shopping for a pretty reasonable used car, what we came away with was a 2007 Chevy Impala. The price and condition of the car was impeccable and the salesman was right on point. I would recommend this dealership to anyone shopping for a used car or a nice second car all day long.

Kadeja101

29 de may. de 2014

I am now a first time car owner! At the time I was just stopping by to look at cars. I wasn't really expecting to leave with a car but I did!! Mr. Cutlip was able to offer me a car that's a perfect fit for me!!! At a VERY reasonable price! I am very pleased with my first car. Overall great experience and service.

chellyn

28 de may. de 2014

I recently purchased my third vehicle with the help from Nick Cutlip. He is the most efficient, honest, and helpful car salesman I have ever had the pleasure of dealing with. He gives no pressure to buy and takes great interest in what I need and want in a vehicle thereby always finding the right fit for me. He is kind and thorough, making sure I am taken care of throughout the entire process. I would, and have, recommend him to my family and friends.

dclark2

27 de may. de 2014

I decided to stop in Oursman just to take a look- I had a great experience- Nick Cutlip was a very friendly salesman, fast service- I left with a Cross tour - I Love my car :)

kljmail2000

17 de may. de 2014

I recently purchased a used Hyundai Elantra and it was the easiest car buying experience I've ever had. My salesman, Nick Cutlip, was terrific and help move the process along quickly. I would highly recommend him and this dealer for anyone looking to buy a new or used car.

guamboy

9 de may. de 2014

I was very happy with my car buying experience and I would highly recommend this dealership to anyone. I did not feel any pressure and I am very satisfied with my car

punnjody2

6 de may. de 2014

I would like to thank Mr. Cutlip and the staff there at Ourisman Hyundai for a pleasant atmosphere and great customer service I live in Delaware and rode a couple hours to see the dealership based on a letter I received from Mr. Cutlip he assured me I wouldn't be sorry if I were to just come in to see how he could help me and boy was I ever not only did he get to place me in a nice pre-owned vehicle but I didn't have to come out of my pocket with no money down to those with challenging credit he is your guy give him a call you will not be sorry trust me. So again thank you for being a man of your word and I most definitely will recommend you to people I know who needs a car.Thank You,Dana

Ablack5640

6 de may. de 2014

Last year 2013 I filed for bankruptcy due to a loss of employment. I received a letter in the mail from Ourisman Hyundai. Sometime in March 2014 I decided to walk 5 miles from my home to the dealership to try and get a vehicle. When I entered the show room (used vehicle) I didnt feel welcome and decided to leave. I went somewhere else and did not like what I was hearing so that same day I decided to return back to Ourisman Hyundai. Upon my return I was greeted by Nick Cutlip who apologies for not taking caring of my right away when I came in earlier because he had a customer. After all said and done Nick ASSURED me he will do everything within his power to assist me in getting a vehicle. I told him my situation and he advised me NOT to allow anyone to run my credit because I had an open bankruptcy. He looked up my information of the court system web site and advise on or about the time my case will be discharge. I was so grateful for the information because when I went to the other place they was trying to have me get a vehicle with a cosigner which I DID NOT WANT. On Thursday May 1st Nick called and told me I was in the clear to come in and choose a vehicle ( I was at work so I couldnt get there fast enough). He told me to go on the web site and see if theres anything I would like. Nick also offered to come and pick me up from my home and take me to the dealership.I must say I am truly appreciative and great full for Nicks help and concern. I know theres other dealers out there but I choose to Ourisman Hyundai because I know I was in good hands. He is a very excellent sale person who know his product and what his customer is looking for. Hes one of the few that knows about KYC (know Your Customer). I forgot to mention as I woman buying a vehicle he didnt pressure me to get something I did not want.The only negative thing I have to say I was not offered any dinner lol but thats ok I had EXCELLENT service Annmarie BlackFrist time Hyundai owner

vonnapooh

5 de may. de 2014

I had a wonderful experience with this dealership and with Mr.Cutlip. He was able to find the car I wanted and the customer service was awesome! Everyone was so nice and got me into my car in no time. I would definitely recommend this dealership. Thanks Nick!

eweeks314

26 de abr. de 2014

I truly enjoyed my experience at Oursiman Hyundai. Mr. Cutlip made my experience in buying my first car easy and stress free. He has such a wonderful personality. The friendly atmosphere and willingness to help their customers find a car the best suits them definitely stands out from the other car dealerships I visited. I recommend that anyone who is looking to buy a car visit this dealership.

mquise626

19 de abr. de 2014

I contacted Nick to purchase a car. I am fresh out of a bankruptcy. Not only was he able to help, I was in and out in my NEW CAR in less than 2.5 hours!!! Never ever have I experienced such professionalism, great attitude and quality service as I did with Nick and Shaun today!

Kitten13

19 de abr. de 2014

I had been combing the internet looking for a manual transmission with low mileage and lucked upon a great Mazda3 at Ourisman Hyundai. I got on the on line chat with Nick. Nick answered my questions, offered to see me at my convenience and we set up an appointment. At the last minute I was able to get away from work and called Nick to see if he could see me that evening. Nick was very accomodating--fit me into his schedule. From the moment I got dropped off at the dealership. (Yes, I really needed a car) Nick and the team were extremely friendly and helpful. I got a great car for a great price and good financing. I wil definately bring my car there for service and return when looking for my next car. Karen-very happy from Silver Spring

Lareesa81

14 de abr. de 2014

My experience with Hyundai in Laurel was great. My salesman Nick Cutlip was amazing with helping me find the perfect vehicle for me. I highly recommend coming to them especially if you have any credit issues, they will find the best deal for you. Thanks again to Nick and his team!!!

arc85

11 de abr. de 2014

I am really enraged at the horrible tactic of business these guys are implementing right now. I bought my Hyundai Sonata 4 years ago and when purchasing was guaranteed free oil changes and car washes for life, no questions asked! I had received such service as promised during my purchase for the past four years. All of a sudden, when I had taken my car in for getting something checked out, they stated that they voided my free oil changes unless I get all my maintenance done from them! When I asked for them to look over my contract, they insisted they do not have a copy and transferred me to finance department. Now, if there is this communication gap that exists internally where by, they cannot themselves check and confirm this, there is something wrong. I am so dumbfounded at the horrible way they entice people to purchase a car from them promising free oil changes and then this happens! STAY AWAY. I will NEVER purchase another car from them ever again!

lmhinton

10 de abr. de 2014

My purchasing experience at Ourisman Hyundai (Laurel) was certainly the best thus far, and I've purchased several vehicles in the past. My sales person, Nick Cutlip was very accommodating, and very knowledgeable. Mr. Cutlip was very aware of the details and functions of the car, which was very impressive to me. He made my husband and I feel like he was a friend we'd had all our life, with this friendly and helpful demeanor. We especially appreciate that Mr. Cutlip gave me a follow-up call to thank me for the purchase, as well as an additional call 30 days after I'd purchased the car to see if I had any questions or concerns. I have recommended Ourisman Hyundai and Mr. Cutlip to family and friends, and will definitely return to the dealership myself in the near future, as my husband will soon be in the market for a new car. Many thanks to Ourisman Hyundai and especially Mr. Cutlip for the great buying experience.

Zeta07

31 de mar. de 2014

I made an appointment with Nick Cutlip, when I arrived...I was walking around looking at different cars on the lot and he came right over shook my hand and introduced himself to me. We talked and after giving him the necessary information, he told me what I was approved for and kept me in that price range. He was very friendly, very knowledgeable. He is not like those other car dealers who talk fast and try to run over you just to make a penny. Nick Cutlip takes pride in what he does and I would recommend everyone I know to go to the Oursiman Hyundai of Laurel and speak with Nick Cutlip. I had a wonderful experience at the Ourisman Hyundai in Laurel and I enjoy my Hyundai Elantra. Thanks Nick!!!!

jeffjeffburgess

31 de mar. de 2014

I had been looking online for about a week and had 4 dealerships narrowed down to what cars I wanted to go see this day.I stopped in Ourisman and spoke to Nic Cutlip as my first dealership. Needless to say I never visited the other 3. We saw 3 cars that we liked on the lot. Nic took his time to explain the pros and cons of each vehicle to us. We were leaning towards a Volkswagen and the Hyundai. After weighing things out, and with the help and knowledge of Nic we chose our Sonata SE. We love it and it was great to work with Nic. He made the whole experience a pleasant one. We also liked closing our deal with the Finance guy who made things pleasant with no pressure. We were set to walk if we received pressure but we never got it from anyone.

sbrownjr

28 de mar. de 2014

The purchase of my new Hyundai Elantra Limited was one for my books. Mr. Nick Cutlip made my experience to buy a Hyundai a wonderful one. I have never had such great service in purchasing a car as this one. He guided me through every step of the way and he came in on his day off to assure me everything was fine and to finalize my purchase. Again this was truly a great experience for me and I would highly recommend Mr. Cutlip and the Staff at Ourisman Super Center in Laurel to all of my family and friends. They have a wonderful staff that works hand in hand together to make your car experience buying a "Priceless Memory". Ourisman Super Center in Laurel you ROCK!!!!!!!!!!!!!!!

silbaugh

27 de mar. de 2014

Amazing customer service!!! Not only did they take care of me and my family..a year later they are still taking the time to check on our family and car!!

jessjohnson4243

26 de mar. de 2014

I was really impressed with this dealership. Car shopping can be quite stressful but Nick was very knowledgeable and easy going. The entire staff was extremely nice, we love our car thanks to them!

maddiefosco

24 de mar. de 2014

My salesman Nick Cutlip was excellent from he helped me find the vehicle I wanted at the price I wanted. He explained everything in detail and stayed with me the entire process.

ANGIESCURLOCK

21 de mar. de 2014

I RECEIVED A FLYER IN THE MAIL FROM NICK, I HAD JUST BEEN DISCHARGED FROM A BANKRUPTUCY. I DID OT BELEIVE THE FLYER SAID THAT THEY COULD PUT ME IN A NEW CAR, WITH A VERY AFFORDABLE PAYMENT. WHEN I CALLED NICK I MENTIONED TO HIM THAT I DID NOT WANT TO SPEND ALL DAY AT THE CAR DEALERSHIP TO GET AN APPROVAL NOR DO I WANT AN $800 CAR PAYMENT, HE ASSURED ME THAT I WOULD NOT. WHEN I ARRIVED I WAS VERY SURPRISED AS HOW EAGER AND QUICK NICK WAS GOING OUT OF HIS WAY TO ACCOMMODATE MY REQUEST,=. LONG STORY SHORT I WAS OUT OF THE CAR DEALER WITH APPROVAL PROCESS AND ALL UNDER 2 HOURS. WHICH IS UNHEARD OF. THE STAFF AT OURISMAN HYUANDI WENT ABOVE AND BEYOND THE CALL OF DUTY.

dadkins11

19 de mar. de 2014

The Sales people where great and very friendly also the finace team did a great job on getting us the best price and finacing for the vehicle we bought and we love it.

mzt081469

19 de mar. de 2014

My daughter purchased a new vehicle from Nick and Ourisman in January 2014. She had a very pleasant experience; which, made me come back to purchase a car, also.I would recommend Ourisman to any other family members or friends. I will also return when I am ready to trade in my Nissan Rogue.

akelly1987

13 de mar. de 2014

Purchasing a car from Nick at Ourisman Hyundai was a great experience.The whole staff was very patient with all the questions my wife and I had they answered all and any questions. We found a car online on the ourisman web site. Then test drove the car and purchased in less than 2 hours. This is the ninth car we have purchased and by far best buying experience my wife and I have ever encountered. Also we has some after market services done to the car and had the windows tinted. James and the service department had us in and out in just a few hours.Thank you Nick and Ourisman Hyundai for our new family Car.Sincerly,The Kelly Family

Mygymvalarie

12 de mar. de 2014

Great, I was well taken care of :) Nick made sure that all od my concerns and needs were met. Everyone in the dealership was friendly and willing to help.

MadOurismanCustomer

10 de mar. de 2014

Horrible customer service. They run a shuttle service, and told me to be outside my work an hour earlier than I was planning to leave for the day. I work right up the road from the place and it took over an hour for them to pick me up. The first guy got so lost they had to send a second driver. I don't even work 10 minutes away! It was an hour I could have continued working, and when I complained to the manager he just looked at me like I was an idiot and basically told me it was my problem, not his. I would only recommend this place if I hated the person I was sending there.

GDockery

7 de mar. de 2014

Nick was a pleasure to work with. No pressure easy going salesman and very helpful. The Vehicle was such a great deal! Even better in person than on the webisite. It was clean and looked liked new for an unbelievable price.

mayomd1

20 de feb. de 2014

I went to Ourisman Hyundai because I heard that Nick Cutlip was very easy to deal with and was always honest and fair. I so glad I made the decision to visit him. I had talked to him before I went and he had a very nice car waiting for me. But, when I got there, I said I wanted to look at something a little smaller. So, as he returned the Sonata to its spot on the lot, I noticed a silver Elantra GT, just like I was looking for. I looked at it, and noticed it was a 2013 with only 2018 miles on it. I drove it, loved it and bought it! Thanks Nick and Ourisman.

Dale777

19 de feb. de 2014

Our salesman Bijan Karimi was very knowledgeable about the Hyundai brand, he took the time to make sure we found a vehicle that fit our needs and budget. Bijan explained the many finance options in detail, it was an important part of our decision to buy our car. He was patient with my wife and I throughout the entire process, this is our first new vehicle in 12 years and it was an important decision. Once we closed the deal, Bijan provided a detailed explanation of many features of the car including a demonstration. I would return to Ourisman Hyundai again and also recommend this dealer and especially Bijan to my friends. It was the best car buying experience I have had in 40 years. Thank you.

Scratch3386

14 de feb. de 2014

At 52K miles, I brought my 2009 Hyundai Santa Fe V6 AWD to Ourisman for a repeat problem: a knocking noise up front while accelerating. Ourisman had previously worked on the car in 2012, at 43K miles for the same problem -- at that time it took them several tries to identify the cause of the knocking noise as a worn driver's side front axle assembly, which they replaced under warranty.When I called Ourisman this time to make the service appointment I asked about a loaner car and was told one could be provided. That turned out not to be true. I specifically asked the service advisor and mechanic to check the axle assembly - the mechanic declared it fine. After replacing a wheel bearing the knocking noise was still present. At that time the service advisor recommended I get the front brake rotors and pads replaced. I was not convinced this paid work would solve the problem and decided instead to take the car to another dealership. Their mechanic immediately identified the problem as worn front axle assemblies (both right and left), which they replaced under warranty. They also advised me the front brake rotors and pads were fine and not the cause of the knocking noise.

dduckett

11 de feb. de 2014

My overall experience was a great experience. I really appreciated the service Nick Cutlip provided to both my husband and I. His customer service was excellence and I would recommend him to others who are in search for a new vehicle. Thanks Nick for being there for us even when it started to snow. You Are the BEST!

rajdietrich

3 de feb. de 2014

My husband's 2007 Hyundai Sonata was totaled late November 2013 as a result of someone else's negligence. We both loved that car and it was our first car from Ourisman in Laurel. We looked at CarMax and a local used car dealer in Bowie, but then called Ben at Ourisman since we had previously bought new vehicles (2007 Sonata and 2009 Sante Fe) there. We told him our dilema and stated we did not want to spend much, had NOT planned on buying a car at this time, but our car had been totaled. We explained we did NOT want to spend much, but wanted a comparable vehicle. He put us in touch with Nick and that night he found us a car. No fast talking. He listened to us and delivered.Thank you!

Rbossett

30 de ene. de 2014

I was so nervous in purchasing a car after just having my bankruptcy discharged; however, Mr. Cutlip was very professional, knowledgeable and helpful, making my experience stress free!

phresh51

30 de ene. de 2014

Me and my wife filed bankruptcy and we was looking for a car. Nobody would help us we keep getting turned down. Until I received a call from nick at ourisman Hyundai and he said they approved gave me a brand new car which I love, and its been good experience wasn't there long and they took good care of me!!

shekeje

6 de dic. de 2013

Good Morning:My car was on it's last leg, and I received a sales letter in the mail because I just recently went through a bankruptcy. I went to Mr. Canas just to see if what the letter stated was real. I was pleasantly surprised that I was able to purchase a 2011 Hyndai Sonata with little money down and a very resonable car note. The whole process was extremely easy and never felt pressured to buy something or pressured to be put in a vehicle that simply was not within my means.I really appreciate Mr. Canas's salesmanship and would and have recommended him to others. Completely satisfied customer.SLH

Storm29

4 de dic. de 2013

I was thoroughly surprised and pleased with the experience of purchasing a Used Hyundai Sonata from Ourisman Hyundai Laurel. The Salesman was friendly knowledgeable and I do believe that he was honest and I found that refreshing. I have purchased 4 vehicles from Dealerships in the past and I felt like a hostage because it took so long but not at Ourisman Hyundai. It was quick, calm and I really like my Sonata too! Thank you. Ms. Denise Hansborough

Squamina

2 de dic. de 2013

It was a pleasure working with Nick. I couldn't have this with Nick. Customer service was great on all ends ! Thanks so much Nick !!!

renders

30 de nov. de 2013

After an accident caused the total loss of our Hyundai, it was a quick decision to replace it with the same vehicle. We did not hesitate to return to Nick Cutlip, he is not your typical saleman. He is very down to earth and doesn't play games. He made the car buying process quick and painless.

ncmd32

30 de nov. de 2013

I've purchased a lot of vehicles in my lifetime and never have I had an experience as great as this one. Nick was amazing, he came through on every promise he made me. Which is rare for a salesperson. He made me and my son feel extremely comfortable. The process was scarily easy, I was in and out in less than 2 hours. My trade was in such bad shape that they even gave me a loaner until the car I was buying was ready for me to take ownership. Lara did an excellent job explaining all the financing paperwork and even ways to improve my credit. I love my new Sonata and Ourisman Hyundai of Laurel will be my dealership for life. Thank you, Nick, Lara, and Bucky!

Jackie8369

30 de nov. de 2013

I received a letter in the mail from Nick and decided to call him and discuss the flyer I received from him. I went in on that day and boughta 2012 Sonta, which I love . I found Nick to be friendly

Melvin007

29 de nov. de 2013

Nick was very friendly and patient! He ensured that my car purchasing experience was relaxed and pleasant. He understood what my needs were and I ended up with my dream car (truck). Thanks Nick! :-)

hawk4138

23 de nov. de 2013

Nick was great he helped me find the perfect car for me and my family that had plenty of leg room and trunk space. I found the perfect care and fiance I was in and out quickly.

ddelcoco

18 de nov. de 2013

I went to Ourisman Hyundai looking for a used car for my boyfriend's daughter and I knew if anyone could help it would be Nic. We initially wanted to get her name on the title to help get her credit started and although we were unable to get her name on the title (she had no credit) Nic and his staff spent over 4 hours trying to make it work. They honestly tried everyway possible to make it happen but in the end even though her name wasn't on the title, we purchased a 2009 Honda Civic that she absolutely loves and is so much more reliable than the previous vehicle she had. The look on her face when we drove away from the dealership (after being there half the night lol) was priceless. Even though the car was a used 2009 it was in great shape, low miles and to her it was as if it was a brand new car. The staff was amazing and I would like to thank everyone especially Nic for making her very happy. I would/have recommended everyone I know to your dealership. Thank you!

Lgough

13 de nov. de 2013

I really appreciate Ourisman business on that be half i rate them for outstanding customer service because ,Nick search for a lot of banks that turn me down he still didn't give up! And on top of that my down payment was reasonable !Thanks Nick at Ourisman

Camcam2003

8 de nov. de 2013

I was in search of a used vehicle and I was referred to Nick Cutlip. Upon meeting him for the first time he was very professional and I didn't feel any pressure to make a purchase. He allowed me to take my time and select the vehicle that I wanted. Once I found the vehicle I informed him of the price range that I needed to be in and he made that happen. Even when i was a little apprehensive about making the purchase he was very encouraging. I came in with a trade in that he was able to offer me more money on which decreased my down payment. I took the car home to give me more time to think about it and of course I fell in love with the car. I returned the following day to complete the sale and overall i was very pleased with the customer service that I received. 30 days later I received a follow up to make sure that things were going well with my purchase. I can definitely say that I would refer this dealership as well as Nick to anyone I know that is in the market looking for a used vehicle. This has been my third car purchase and I must say has been one of the most memorable. If your looking for a good quality vehicle and good quality service make sure to stop by the Hyundai Laurel location and ask for Nick Cutlip. You won't be dissapointed.

Georgette77

1 de nov. de 2013

Customer Service was great the day of sale!!!!!! A few minor hiccups like the extended warranty wasn't clear, I had to come back to the dealership 3 days later because the battery died, the flyer I received in the mail said I would receive 2 free gas tanks, which ended up being only 1.I also received my Financial letter and they state that there is a NO GRACE PERIOD on the loan!!!! While at the dealership I was told there is a 15 day Grace Period. Not so happy with the experience, but hey they made a sell & that's what matter's right.!!!!!

gdimitri

1 de oct. de 2013

Great experience and excellent, informative salesman who provided stellar customer service. Went out of his way to accomodate me without any pressure. I would recommend this dealer highly.

Dontuan

26 de jul. de 2013

Sales person was very professional. He answered all my questions and gave me great customer service. Made me confident about the purchase. I recommend Ourisman Laurel.

awaamommy

24 de jul. de 2013

The experience with Mr. Cutlip was outstanding!!!! I came over and 1 half to get are new car. Mr. Cutlip had everything ready when I got there. In and out process. He was very friendly and nice. If I ever need another car I will be returning to Mr. Cutlip and Ourisman Hyundai.

dawnstaples

9 de jul. de 2013

Nick was very helpful with the car buying experience. He found cars in my price range and did not pressure me to step out of my price range. He offered to provide transportation to help me get to the dealership. I have purchased 2 cars in the past and the service was less stressful and faster than others.This was my first time buying a used car and he made me feel just as confident as if i was buying a new car. Car buying can be a tiresome experience but Nick made it very pleasant and i look forward to purchasing my future cars with this dealership. The services center was conveniently open on weekends and long hours and they also had someone there to place my tags on my car.This is the reason why I rated this salesman and the dealership so high.

KimSpencer329

2 de jul. de 2013

We have been in the market looking to purchase a first time vehical for my teenage daughter for a few months. We finally found a great Hyundai Tuscan (which was perfect) for her. I found the car on line and called and spoke to Nick Cutlip and told him that I was interested in the vehical in the early afternoon. He explained all the details about the car and what great condition it was in, not to mention what a bargin price! I told him we would be in that evening to purchase. When we arrived at the dealership, Nick had the car in the garage ready, cleaned, and detailed. Nick was great in getting all the pre-approval done in advance. My daughter test drove the car and that was it - she loved it! SOLD!!! Nick is by far the most friendly and caring salesperson I have ever met - I will always refer friends looking for a car to go see Nick Cutlip! Thanks Nick for making it so easy....... Sincerely, Kim and Kahli Spencer

zenabrown1

27 de jun. de 2013

Nick made our car buying experience easy. He was very knowledgeable of the vehicle we were looking at and took care of all of necessary paperwork in a timely manner. He stayed with us to the end of the process and was very friendly and honest. It was a pleasure to work with him and to have the entire car buying process be completed in record time. We would definitely recommend Ourisman Hyundai of Laurel to our family and friends.

aoriglio

26 de jun. de 2013

I felt like hanging out with family all day. Everyone was very nice. I would definitely recommend this dealership to everyone who needs a car.

camryse2012

22 de jun. de 2013

I responded to a post card advertising Ourisman, I called and was given Nick C. from sales. He walked me throught the process and made the buying a experience one to tell all my friends. I purchased a vehicle that was still under warranty and well below the MSRP.

tyrafortune

12 de jun. de 2013

I received a flyer in the mail and call Nick Cutlip. I told him what I wanted and what I have to work with. He was great as well as his service. No hassle. Quick responses. Excellent people worked with me.......

cnut412

31 de may. de 2013

As an out of state buyer they were very accommodating of my circumstances. Everyone I was in contact with were very friendly. A month after the sale I am still happy with my purchase with no problems. Nick Cutlip is the man!

Tyoung413

18 de may. de 2013

Nick was exttemely helpful in finding me the best vehicle to my liking & price range. Real cool guy I really enjoyed my service at ourisman of hyundai

Imacklin

15 de may. de 2013

I was very pleased with the service I received from Mr. Cutlip. He was friendly, but forthright; which I found to be refreshing. I would definitely recommend Mr. Cutlip's service. Irena was also excellent with the financing service she provided. I will tell others to visit Ourisman Hyundai in Laurel, Maryland and receive service from these two representatives.

connie2san

13 de may. de 2013

Loved my experience with Nick. He was very helpful and made things very easy. I would definitely recommend him!!I have already recommended him to my son, friends, and co-workers. Awesome!!

adensmomma

11 de may. de 2013

Nick was so helpful in helping me get my new (used) car on the road. He was extremely friendly and got it all done super fast! If I ever get another car I will be going to see Nick again!! Thank you for helping me get my beautiful car on the road!!

Jenplum03

6 de may. de 2013

When I called Nick regarding the letter I received after filing bankruptcy, he was so nice and very helpful. When we went down on March 6th to meet Nick and to just look around but he was so nice and he was able to get us approved and we looked at a 2009 Hyundai and just fell in love and before you knew it we were on our way home with a new used car. I have been telling all my family and friends about this dealership about how nice and easy you guys make it to buy a car. Thanks so much for that.

origaen

1 de may. de 2013

Nick made my car buying experience a 10+. He was very helpful from the first step and always kept my needs and budget in mind. Showed my a few cars that he thought would be the best fit and let me test drive a couple to help me come to final decision. Overall I would definitely recommend Nick and this dealer to family and friends and come back myself for another vehicle.

RolandaRichards

22 de abr. de 2013

I cannot remember when I had such a positive experience at a car dealership. Nick was great and went above and beyond the call of duty to make it all happen for me.

Just1zee

9 de abr. de 2013

This Salesman is confident in his abilities to sell and deliver. I walked in and drove away with less than perfect credit. I highly recommend Nick Cutlip.

tnawilliams

8 de abr. de 2013

THIS DEALERSHIP SERVICE WAS EXCELLENT I HAVE NEVER BEEN TO A DEALERSHIP AND HAD SUCH GREAT SERVICE OUR SALES REP NICK WAS AWESOME HE CAME IN ON HIS DAY OFF WHICH MEANS ALOT

pnichols100

5 de abr. de 2013

I was recently discharge from bankruptcy and they gave me a realistic chance to a new low miled vehicle and great financing terms.. i would recommend this dealership to recenty discharged persons

sabbena

4 de abr. de 2013

I purchased my first Hyundai at this dealership two years ago and had a good experience then. On this visit, I found that the customer service and level of professionalism was still high. In particular, working wih Nick made by experience so much less stressful. He was friendly and took time to work with me. I appreciated that he was so down-to-earth and treated me like I was a member of his family. I would definately recommend this dealership to anyone.

Akmillner

1 de abr. de 2013

Awesome service, very accomodating. Nick helped us from finding the perfect minivan (low miles low price) all the way through the final stages of financing and called to followup after the sale to ensure we are satisfied. Highly recommend these guys!

Hk40

28 de mar. de 2013

Nick was very helpful and kind in helping us locate finance and purchase a used Minivan. He even called after the sale to see how we were dng with he new van. We love it BTW! Go see Nick for all your vehicle needs!

Soriglio

23 de mar. de 2013

I actually bought a Mazda3 from the Oursman Mazda dealership, right next door. I had purchased a car from Nick Cutlip several years ago, when he was with a different dealership. I knew I wanted to work with Nick again. Nick, and the whole Mazda crew, made this THE most pleasant car purchasing experience I have ever had! Absolutely no hassle. I did my research ahead of time and I told them what I wanted and what I could afford, and they made it happen! I could not be happier.

123456t

23 de mar. de 2013

I gave these ratings because the dealership was really professional and my sales person Nick Cutlip really cared about me as a person. He pushed for me to make the decision instead of him just selling.

beknshane905

14 de mar. de 2013

Very friendly and great service. Awesome job at findging me and my fiance a great car that we love!!!!

marthineb

14 de mar. de 2013

The overall deal was great. It was not a long process. It was very good exprience I would recommend this to a friend thanks a mil

sharondevaughn

13 de mar. de 2013

The BEST car buying experience I've EVER had. They had me in and out in no time. Didn't pressure me into buying anything I didn't want. The cheerfulness and friendliness was awesome!! I will most def be returning for my next car. Thanks Nick and Shaun you guys are the best!!! Sharon Devaughn and family

jasndg

12 de mar. de 2013

We went to Ourisman with no expectations because purchasing a car has always been a hassle for us. When we got there I did not have an appointment but Nick was more then willing to work with us. He and his team went above and beyond to make sure we were satisfied, well informed and knowledgeable about our purchase. He asked just the right questions to figure out which car was right for us. He was very personable as well. Even our financial person (whose name escapes me) was very pleasant and knowledgeable. The overall experience was great and my husband and I would recommend Nick and his team to anyone looking to purchase a new car! -Nicole & Ken H

KaBB

6 de mar. de 2013

From the initial online communication to the live person customer service received, timeliness, and the best customer service experience any person, more so woman could have ever imagined. The friendliness, the recommendation, maintaining appointments and agreements, I am still giddy with the experience and the purchase of my new vehicle. I thank Nick and Lara from the bottom of my heart, and they shall see me again...and I will sincerely recommend them to family and friends....amen. Thank you both again, for a non-stressful car buying and acquiring experience. Thank you, thank you.Karen Briscoe

bunkybunky

5 de mar. de 2013

tremendous and satisfying experience. would recommend the dealer to family and friends, everyobne wAs helpul, knowledgeable about the products and very courteous. will deffintely buy from them again.

amccon4

2 de feb. de 2013

My experience with Ourisman Hyundai was a very pleasant one. Nick was very courteous and professional throughout the entire process. He was knowledgeable and made me feel extremely comfortable. He even called several times after my purchase to assure that I was completely satisfied and that all of my questions had been answered. Irena in the finance department was very nice as well. I'm glad I chose Ourisman Hyundai. I have no regrets.

GarnerFamily1

22 de ene. de 2013

This dealership is amazing! My husband and I are VERY happy we purchased our car there.Tony in used sales is very kind, knowledgeable, courteous and helpful. The General Manager Eli was helpful and Shawn in finance was extremely kind and helpful too! This team of gentlemen got the job done for us and we would reccommend buying from them!Although we purchased a "used" car, it was still like new...with all the bells and whistles; leather interior, VERY clean, heated seats, etc. We are fully satisfied with our purchase! Thanks Guys!

sms1125

21 de ene. de 2013

I found a car I liked on the internet and sent an email to the dealership asking if I could come in for a test drive. Nick Cutlip responded right away and was very helpful. After I test drove the car, Nick answered all of my questions and didn't pressure me at all. The whole staff was very friendly and made my experience very pleasant. I will definitely recommend Nick Cutlip and Ourisman Hyundai to all of my friends.

DeniseJones

19 de ene. de 2013

My experience with Ourisman have been a wonderful experience, I was having some personal setbacks and I was in need of a car, I spoke to Nick and he assured me that he could get me riding. I went there and he showed me a number of cars I found one that I liked, he took me to his finance man and they got me approved everyone was so friendly and nice and I rode out with my car in no time at all it was one of the fastest deals I have ever made. I will recommend Ourisman to everyone who is in the need of a a car. thanks Nick!!

hoodleyhoose

16 de ene. de 2013

I found a car online that I was interested in and called to find out if it was still available. I spoke with Nick and went out to see and test drive the car that night. After the test drive I sat with Nick for a few minutes to review what I was in the market for. He was very helpful. I left the dealership and let him know I would be in touch. Nick did not pressure or bug me with phone calls. A few days later I went back to the dealership to test drive a different car. Again, Nick was helpful with NO pressure or sales tactics. A few days later I ended up buying the second car I drove. In hindsight I wish that I had looked at the interior a little more thoroughly during the DAY. I have noticed that the carpet in the car needs some cleaning. Other than that the car is great. I ended up using financing that Irena worked up for me. It took a few hours to reach the final deal. I didn't like that she was pushy with the warranty but other than that she was good. I am very pleased with my buying experience with Nick. I very much appreciated his no pressure approach.

sonatalove

15 de ene. de 2013

I had a WONDERFUL experience working with Nick and Eli. I had past credit issues and a recently discharged bankruptcy. After being turned down at 2 different dealerships I called Nick after receiving a pre-approval letter from him in the mail. I told him my circumstances and he pre-approved me over the phone. I was a little nervous about whether or not he was legit after being turned down by 2 other dealers but to my surprise, I left with a 1 year old dream car. I couldn't be more thrilled.

Vicknsean

12 de ene. de 2013

Nick Cutlip was extremely helpful & patient with the questions my daughter had. He was able to work with us when it came to showing us cars that were suitable for a new driver.

bscorpio10

9 de ene. de 2013

This is a great place to go for all services. I will be returning for sure for :0 Thanks Mr Ervin for a great experience.

joysmommy13

7 de ene. de 2013

Everyone was extrememly friendly. They showed interest in my father and It personally and not just the sale. However, after I specifically told the salesman not to run my credit report (I had a preapproval from my bank) he tried to convince me it was the law which is not true. Overall it was a good experience and I am in love with my new (used) car!!

vicky.hood.52643

31 de dic. de 2012

By far the best service and sales I've ever experienced. They treated me like family and gave the security I needed to make a smart decision about which car fit my needs as a single mother. Thank you so much for taking care of me.

thenewsoms

19 de dic. de 2012

My husband and I had a great experience working with Ourisman Hyundai Mazda. He traded in his car for a used vehicle. Everyone was very helpful and friendly. We were quite surprised with the deal that we got on the vehicle. They were able to make it work so that we could lower our monthly payment (which was our goal). We were just looking around, but they made us an offer we couldn't refuse and we ended up driving away in our new car that day. There was a ton of paperwork that took a little longer than we expected, but other than that, we are very satisfied with the service we received. They also had a great warranty plan included in buying a used car and great service plan. I would definitely buy another vehicle from Ourisman.

ica

13 de dic. de 2012

I had just filed bankruptcy and didn't think I would be able to get a car, not alone a great deal. Nick was very helpful. He explained all the ins and outs of my bankruptcy and how to rebuild my credit by purchasing a car. I was wanting to buy an SUV but instead I got a Hyundai Santa Fe..Nick I love it. Thank you so very much. Irvna was great, I thought I would be there all day..but it only took a couple of hours..She was very pleasant, professional and knew her job well. Thank you.

evan_hotto

12 de dic. de 2012

My visit to Ourisman Hyundai was excellent!! I had been shopping around for a new car since my engine decided it was a good time to blow up. I had looked around at different dealerships but didn't really find what I was looking for. When I stumbled upon a 2010 Mazda3 Hatchback on Autotrader.com, it piqued my interest. As I was checking it out online, I noticed that it had two different prices-a sticker price and an internet price. Since this was my first time actually considering buying a new car, that confused me a little. I decided to call the dealership to see if I could get some clarification, spoke to Nick Cutlip and he was very helpful in explaining what the difference was between the two prices. While I was on the phone with him, he asked if I was interested in a particular car, I told him it was the Mazda3, and he immediately asked if I would like to schedule an appointment to come check out the car, so I did. When my Dad and I arrived at the dealership, Nick took us out to look at the car, said I could take it for a test run, which I did and absolutely fell in love with it. When we got back, we sat down and got to the brass tacks of everything. Now, my credit isn't the best in the world, so I obviously had to have my dad cosign everything. Nick sat down with us and explained all of the options we had, even told us about a little snag in the process with my credit score, just so there were no surpises. After all was said and done, I am the proud owner of 2010 Mazda3 Hatchback. Everybody that was involved in the process was super friendly, but most of all, Nick Cutlip made it happen. Thanks Nick for making my experience at Ourisman top notch!! Cheers

GreenLass

11 de dic. de 2012

On my first visit to look at a used Hyundai Accent Austin came out to help me. He was prompt in answering my questions. I decided to have them check my credit score, and when he came back he told me "I have good news and bad news, which do you want first?" I told him just to lay it on me. Then he said "there is no bad news" and then explained my rating and how it would affect any loan. I know he was trying to joke, but when someone is very anxious about their ability to buy a car it's rather upsetting because that only increases anxiety. I told him I would come back to test-drive on a later date.He did call me for follow-up the earliest date I said I might stop in. I missed his call, but emailed him the next day he would be in to work. I told him that the price was too high for the car and that I needed to look at something more cost-effective. He emailed me back and asked if I had seen the price recently (it hadn't changed.) Later that same day I was in another dealership getting ready to sign papers on a car when he called me. I told him that I was signing papers on a car and he asked me what kind of car I was getting and when I told him it was a Saturn he immediately told me I shouldn't get the car since that company is no longer making cars and tried to pressure me into not buying the car and to buy the Hyundai I had looked at with him. He tried to scare me into thinking that I was making a HUGE mistake and "wasting my money". I let him know that the cost was a little lower than the Hyundai he was trying to sell me - and that this car had more safety features (ABS, side curtain airbags, traction control, etc.) and had power windows & doors - all things the Accent was lacking. He continued to try pressure me and I said goodbye and hung up.I would NEVER recommend anyone to work with him, and if his behavior reflects the dealership's way of doing business I would never go there either. It's a terrible thing to try frighten someone with their choice of a car because they aren't buying from you.

MRLinWV

3 de dic. de 2012

My husband has been looking for a particular vehicle, Toyota Tacoma 4WD 4 cylinder Truck. Not many 4 cylinders in the area of this particular vehicle. We stopped at a dealership closer to our home to test drive a vehicle....didn't "feel" right. We then decided to make the drive to Laurel, as my husbands choices were limited. We called ahead to verify the vehicle was there. It was. Upon our arrival, we drove right up to the vehicle. Nick came out and started talking to my husband. From then on the rest was easy....Nick did not pressure us in any way. He was polite, listened and asked questions. If we choose not to answer his questions, he again didn't pressure us. Nick allowed us space to make our decisions, feeding us information on our trade, information on the possible new purchase, and possible financing options. The overall experience was the BEST car buying day I've ever had! I would certainly recommend this dealership, as everyone we ran into was very polite and helpful, with no pressure!

April Callahan

30 de nov. de 2012

I went looking for a used car after filing for bankruptcy. Nick understood my frustration and made the process easy and never made me feel belittled. I've owned several cars before and I never had a process as smooth as this. Nick, I can't thank you enough for everything. Thanks again! April

lilbits1987

29 de nov. de 2012

My experience with Nick was amazing. He was knowledgeable, friendly and made my experience unforgetable!!! I am truly enjoying my pre owned vehicle. Thanks for the AWESOME experience!!

Theresa19555

25 de nov. de 2012

We worked with Nick Cutlip he was excellent his customer services skills were excellent he followed up. He did alot of upfront work so that by the time we went there are deal was already in progress, he was thorough made sure we got a good price on the vehicle showed us the car fax and was totally honest and upfront I have dealt with alot of car dealers in my years but no one could beat the excellent experience we received at this dealership and with this sales person

Mr Keith

22 de nov. de 2012

when finding the right car while surfing the internet this was the right car, after talking over the phone with Nick as he being a salesman Nick stuck with my trade in value kept his word and stayed on his toes and was always up front, Nick was a good salesman.

vballworld

16 de nov. de 2012

It all started with a flier that my husband and I received in the mail from Mr. Cutlip. We had received numerous others but this one caught our eye and seemed to "speak" to us. Mr. Cutlip sat down with us first and explained things regarding our current financial situation. He was very honest and straightforward which can be hard to find in the car business. We felt very comfortable with him and he was able to answer all of our questions. We were able to find the car that we loved and Mr. Cutlip worked VERY HARD(along with the finance manager) to get us a rate that we were comfortable with. We never felt that we were being taken advantage of and or that Mr. Cutlip was not being honest. He is a wonderful salesman and is excellent at his job and was certainly a pleasure to work with. We drove off in our "new" vehicle with a great experience and very happy with our decision. We will certainly use Mr. Cutlip again and recommend him to all friends and family. Thank you again! We greatly appreciate it.

ChadsMom30

16 de nov. de 2012

Well from the moment I called Mr. Cutlip he is on point with my needs, he assured me right away that he could take care of me and he did just that! When I initially came to the office, they did not have the car that would suit my needs, but 24hours passed and he immedietly texted me a picture of the car I's been looking for and he tucked it away until I could get to the office to purchase it! Not to mention he worked with management to get the price of the car where I needed it to be! Once the deal was dont, I sat with Laura and she was amazing as well! She was personable and friendly and also very accomadating to my family needs. I could't have asked for a better experience with my purchase. Thank You!!!

Sandytwells

14 de nov. de 2012

Nick was a charm to work with would buy my next car from him and also will refer all of my friends to him also.

newdog12

8 de nov. de 2012

My experience was great. I recently filed bankrupcty and really worried that I would not get the vehicle I wanted. Not only did I get the vehicle I wanted but also a payment I could afford.

dimplesbaby4

7 de nov. de 2012

Nick Cutlipp is an exellent salesman. He went above and beyond to make sure this car buying experience was the best i have ever had. from offering to give me a ride in to making sure i had all the manuals for my car. i would absolutely recomend this dealership. :)

kaitysherlock5

31 de oct. de 2012

Ourisman helped me walk in and drive off the same day with the new car I was looking for. Their staff was friendly and had superior knowledge that led me to buying from them. I was very impressed with the training and people skills of the salespeople.

gmcnair

29 de oct. de 2012

Nick was very knowledgeable, courteous, and friendly. He went out of his way to make sure I was beyond satisfied. He contacted me after my purchase to make sure everything was great. A wonderful example of what a car salesman should be. Represented the company very well. 5 stars

tharriday

19 de oct. de 2012

I unfortunately had to file a chapter 7 bankruptcy and it was recently discharged. I needed a vehicle immediately and heard about Nick from a co-worker. I then got home and received a mailer from Nick. I called him at around 7pm and explained my situation. He took my information and called me back within 20 minutes with an approval. I met with Nick that weekend and he showed me a few cars. I test drove one, wanted the car and was sent over to financing and left with my car. I was very pleased with the experience and customer service.

Harrislmonta1

11 de oct. de 2012

I unfortunately had to file a bankruptcy and it was recently discharged. I was in immediate need of a vehicle and I had received a mailer from Nick. I called him at 9am and explained the situation. He totally understood. He sent someone to VA to pick me up and bring me to Ourisman. I met with Nick he showed me some cars we test drove a couple. By 2pm I was in my way back to VA in my new 2011 Chevy Impala LT. Nick was outstanding and made the process very easy. Thanks Nick for treating me well.

tnbrown99

5 de oct. de 2012

Considering our credit issues Nick and the manager of ourisman hyundai were very helpful towards our needs. They wen the extra mile to make sure we got in a car that day. I was extremely thankful for all the advice and friendliness of all the people who work for Ourisman it was a little far of a drive but well worth it. I have already recommended this dealership to my friends and family. Thank you Nick and the Ourisman team.

SatisfiedCustomer06

2 de oct. de 2012

What can I say about Nick Cutlip and the staff at Ourisman Hyundai?! Great customer service! Great customer service! Great customer service! First the Ourisman name has always had a great time-tested reputation which was a big draw for me. The moment I walked into the door, Nick was very professional, compassionate and helpful. He, Eli and Irina went above and beyond to get me into a vehicle I LOVE! If you want excellent service and quality vehicles, come to Ourisman Hyundai!

sam81

30 de sep. de 2012

Poor communication from the dealer. They would not just tell me if they are interested in the trade or not and I have to keep on calling them. During one of the call, manager started talking sentimental about dealership existence if they do deals like mine (means they want lots of $$$s) and I that was quite unprofessional. Would not recommend this place if you have a trade as they won't give you decent $$s.

florencewalters

26 de sep. de 2012

Walked in last Saturday 09/15/2012. Met Nick Cutlip, a fantastic salesman. He made it happen. I drove out in a 2011 Nissan Rouge in under 4 hours.... He's not only a saleman, he is a person and a truly wonderful one. On a scale of 1 thru 5 with five being the highest, Nick is rated 5.5

pschuetz

23 de sep. de 2012

In all my years of attempting to purchase a car, this one was THE BEST. I made an appointment to meet with Nick Cutlip and he was the most genuine, honest, patient, and helpful salesman I have ever met. He allowed me to test drive many vehicles without pushing me into one or the other, and when I finally made a decision he worked very dilligently to get us in the car and out the door in less time than I've spent in any other dealership. Truly a most enjoyable car buying experience!! Nick is awesome!

renders

3 de sep. de 2012

After researching online and visiting other dealers, we knew exactly what we wanted. We walked onto the lot around 7:30, met Nick Cutlip and quickly got to work. Our ownly indecision was to buy a new or used vehicle? We test drove a used, looked at the price and walked over to the new car lot. While we were walking around to see the other Hyundai Sonatas we spotted a lone red Sonata parked up front. It was the packeage we wanted, with a little extra. Nick got things rolling quickly and within 20 minutes we had a deal. We appreciated that there was no waiting while we back and forth, it was painless. We knew what we wanted to pay, and the business manager, Eli, met us at our final price. Overall a great experience. The only complaint would be that there were 3 deals going on at the same time and it did take a while to get paperwork done. Nick Cutlip is a standup guy!

kayanna

28 de ago. de 2012

I had a wonderful experience with Nick and the pre-owned Manager at Ourisman Hyundai. I was given a great price without a lot of haggling. I felt very comfortable. I also felt like I didn't have to spend a lot of time at the dealership. The finance department was quick and easy and not pushy with extras. The car is in great shape. I will refer friends!!

Gdevans1

25 de ago. de 2012

I will recommend Ourisman Hyundai to my family and friends. the salesman, Nick Cutlip, gave me a good deal and was very courteous. the service department were prompt and got the job done. i really appreciate everyone at Ourisman Hyundai and Mazda. Gretchen Evans

sandiamartin

27 de jul. de 2012

When I went in, the salesman I spoke to on the phone was with a customer, so the sales woman standing right there jumped up and decided she was going to help me. After test driving and starting to talk numbers, I then learned that the original salesman was really mad because she had "stolen" his customer (which she essentially did). There was a whole lot of tension and she was really rude to her coworkers about the occurrence. I had to prompt her to take my trade in to get assessed and she was not proactive in trying to make a deal. Eventually, we could not come to a good number and I left. Ethics, professional courtesy and lack of training seem to be a problem at this dealership. Bought a wonderful car somewhere else.

jscottsmd

12 de jul. de 2012

I have been buying cars for almost 30 years.. this was the BEST experience I have ever had. I knew the car I wanted but was not able to get in until later in the evening. I was not rushed or pressured and was given the exact deal that I wanted including a great price on my trade in. Carter was outstanding and was one of the most personable sales people I have ever me. Terri was great and unfortunately I can not remember the name of the sales manager but he was there for the duration as well and was instrumental in making sure I got the deal I wanted. I can only say that when I decide to buy again, this will be the first place I go to.. Thank!!!!!

dj102485

9 de jul. de 2012

I brought a Saturn Ion 2 from Ourisman Hyundai in Laurel and the service was great! First they let me test drive the car, which ran smoothly. Every detail that I was told about the car was true. Nick Cutlip was my sales person and he was super helpful as it was the first car I would be buying. He was honest and friendly. He made the process of buying the car very easy and enjoyable. If i knew anyone in looking to buy a car I would definitely refer them to Ourisman Hyundai in Laurel and tell them to ask for Nick Cutlip!

images524

22 de jun. de 2012

I went into this dealership wanting to just show someone the type of car I was looking into purchasing. A salesman approached me who was very friendly and told me they do not have the color I wanted but would see about getting it for me. The very same day I received a call telling me we have found the car we are securing it and it will be here in the morning (friday), what time can you come in??? I live an hour away from this dealership and was not prepared to be back in that area the following day, so I set up a Monday appointment to return to the dealership. Monday comes and I get a call from the sales manager Ismail Whea, who wants to know when I will be in so they can get the car delivered. A bit puzzled I said well last week I scheduled a 3pm appointment for today and was told the car was delivered already?? He tells me no we have to go and get it still, so I said OK well then call me once the car is on site then. I was called much later after my appointment time and told them I would be able to get in there later in the week now. OK now first chance I get to go an hour away to visit this dealership and confirm pricing and trade in value, I set an appointment and arrive to begin the process. I worked for an hour with the salesman and the sales manager to finally be quoted a reduced rate of 1000 dollars off of the sticker price which already included freight. I get an estimate on my car and then ask for a printed copy of price so I can get the funds for them. I see this price added back in again and am then told by the salesperson oh yeah that is what we do. I turn to speak to the sales manager, Ismail, who then turns and walks out of the showroom. At this point I decided there is no way I can give my business to a dealership that wears down a customer and promises offers that are bogus.WATCH out for this dealership they are very sleazyThe next day I received a call from the sales managers manager who never apologizes to me for these unethical business tactics by his salesman, but still wants my business. He then offers me the already quoted price again and then tries to add more to my trade. I informed him NO, he had lost my business and I would not be able to even think of doing business with ones that have such poor unethical tactics.I have found the same car at a new dealership who has much better business ethics and has been a pleasure working with!!!

bkinney70

28 de may. de 2012

My daughter bought her first car from Nick Cutlip from Ourisman Hyundai. He went well beyond the call of duty. He was super nice and very helpful. He was honest and a no pressure sales guy. He helped us get approved for a loan. I would recommend this dealership to my friends and family.

njnfrantz

22 de may. de 2012

Nick Cutlip was fantastic! He was extremely patient and helpful with my elderly parents when they purchased their new car. Nick was very accommodating to their needs and "worked for them". He was pleasant from the very start. He listened to their concerns about getting into the car with a wheelchair and recommended the perfect car for their needs all the while keeping within their budget. The overall experience with Ourisman Hyundai was phenomenal. We would definitely recommend Ourisman Hyundai and Nick Cutlip.

Rwalters1

16 de may. de 2012

I gave the rating I gave because the customer service was great from the begining by me getting a letter from the Internet Sales Manager that my bankruptcy was cleared and was offered a credit amount to get a vehicle. I was waiting for the discharge from the bank, so I could go and get a vehicle, but I heard from the dealership first. I was so excited as I badly needed a vehicle. I called Nick and he was so pleasant over the phone, I made an appointment for the next day. I told Nick that I am taking the cab there so I better come home with a vehicle with no down payment, he checked with his manager they told me to come in. I went in. they were pleasant from the start, they worked hard to get me a SUV that I wanted in the first place, I was so happy the Overall experience was great, the friendliness was great, the quality of work was impressive, the price was right and the overall experience started when I got the Congratulations discharge notice from the dealership itself instead of the court, I was so happy and excited, that letter actually help me to get the car earlier than I had expected. I am sooooooooooo happy!..... I am enjoying my vehicle and if it was not for the letter I received I probably would not be driving right now, this feels soooooooo good!.........

ddpianoman

12 de may. de 2012

I just bought a MIata at Ourisman Hyundai/Mazda in Laurel,MD. It was great experience, and my salesman Nick Cutlip and the finance staff moved mountains to get the job done. Thank you Ourisman. This is my second purchase from this dealer in as many years. Bought my new Mazda 2 a little over a year ago and had the same results. Thumbs up!

S Griffith

10 de abr. de 2012

I had a great experiene when I got to the dealership I was immeaditely greeted with a smiling face who wAs willing to help with finding me the best car for me and the the best deal the finance dept got my Payment to exactly what I need it to be. I was happy to be in and out with my new car in a reasonabl amount of time. thanks nick

lornacunningham

3 de abr. de 2012

I can truly say that buying a car from your dealership was a great experience. It was due to the wonderful sales person, Nick Cutlip. He did everything he could to negotiate a good price for us, and my grandson got the car of his dreams. He had the car ready when I picked it up and had it looked over to tighten a belt that was making a squeek. Nick is probably the best sales person that I have ever worked with and we will give him all our business in the future. He created an atmosphere of professionality and experience. Ourisman should be proud to have him on their staff. Sincerely, Lorna Cunningham, for Zachary Williams.

lorikemp

3 de abr. de 2012

I saw a used car for my daughter on the Auto Trader website. Nick Cutlip was extremely accommodating. He instant-messaged me with the answers to my questions. My daughter and I drove more than 20 miles to see the car. Nick was very low pressure, more than any car salesman I've ever dealt with. When we realized that taxes, tags and title would push the car out of our price range, Nick was willing to work with us to make it more affordable. This was a very pleasant car buying experience.

rarimaroon

29 de mar. de 2012

My daughter and I were shopping for her first car. She saw the exact maroon Hyundai she wanted on this website. Even though it was a bit of a drive we went to see it and take it for a drive. It drove great and Nick showed us all the paperwork saying the car was in great shape. We were still not sure so we left to see a few other cars. Nick did not pressure us at all which is the thing I hate most about car shopping. We eventually returned to buy the car. It needed a little interior work and Nick was on it. In addition,he contacted me the next day as promised to give me the information I requested on getting a second key for the car. My daughter is very happy which makes me very happy.

_Jlacey319_

29 de mar. de 2012

Nick is a great salesperson, He wasn't a pushy kind of person, he listened to what I wanted and found the best car for me with a reasonable price. Nick took the time to talk to me and see how everything was going with me personally when I stopped in to pick up my tags. I've recommended this dealership to several of my friends and this is one of the dealerships I'll be returning to. This was the best experience I've ever had at a dealership.

red_sox

28 de mar. de 2012

Nick Cutlip was a pleasure to work with. The price on the vehicle was very good and the staff was helpfull. I would use Ourisman again.

beccachele

28 de mar. de 2012

Wonderful experience!!! Great salesman!!! I had just gone through a bankruptcy and Nick and the finance team worked very hard with me to insure I got into the car that I wanted and at a payment I could afford. Thanks guys!!!

lisa21102

26 de mar. de 2012

Nick made purchasing a vehicle for our son relatively painless. I mean, we still had to pay for it but the rest of the experience was very pleasant. My husband found the exact car our son was lusting for, a Mitzubishi Lancer. It was posted on the Ourisman website. Because we live in the Westminster area, I called to make sure the car was still at the dealer before we went down to look at it. Nick was the one I spoke to on the phone. He was friendly and informative. When we were able to get to the showroom later that afternoon, Nick greated us personally even though he was with another client. He showed us the car, gave us the keys for a test drive and kept touching base with us while finishing up with his other client. We drove away with the car that night and needless to say, our son was thrilled when he saw it. Thanks, Nick!

boogieboy

24 de mar. de 2012

This is the second used car that I have purchased. The first was at Fitz Mall about six years ago. I will go back to Fitz Mall next time. I test drove a car one day and returned the next to purchase the car. When I returned to purchase the car, the person who I had initially dealt with had been fired as had the supposed used car sales manager. Nick finished up the deal, but not without some surprises. My suggestion to you, if you do buy a used car from Ourisman is to first, pin down what the cost of the "inspection" will add to the Internet price of the car as the inspection that the initial (fired) sales person refered to is not the Maryland inspection, but the "inspection" and subsequent work that Ourisman does to the car to make it sale ready. There can be a HUGE difference and can really add to your car's price at the last moment. Also, pin down the exact meaning of the 30 day, 1000 mile warranty. The cruise went within five days after purchasing the car, however, Ourisman will not cover the cost as the cruise is not part of the Maryland Inspection nor the power train warranty. Granted, all of this I take responsibility for as I did not get the details in writing, but one would think that a large dealership like Ourisman would be more on the up-and-up. Fitz Mall certainly was. They even fixed a throttle problem four months after the warranty expired. They are a dealership that has integrity and stand by their cars. I cannot say this about Ourisman. Finally, take Ourisman's ratings with a grain of salt. Soon after my used car purchase was completed, I received a letter from Nick that if I submitted a review of my experience that included all five star ratings, I could come by Ourisman for a free tank of gas or a free detail. This struck me as odd. If the dealership was confidant that people were having such a positive experience, why would they need to pay people for a good review?

faithdeavers

17 de mar. de 2012

Everyone at the dealership was nice and not pushy. Nick, my sales guy listened to my needs, but also gave me recommendations. The whole process was a lot quicker than the usual car buying experience. I enjoyed my time there and would recommend this dealership to everyone.

Dotzman

16 de mar. de 2012

Nick was great to work with. He was very knowledgeable and listened to my needs. I went down to trade in a car for another used car. Worth the trip from Philadelphia.

naillady

16 de mar. de 2012

I have known Nick for years so when it was time to buy a car he was the first person I called. I am so glad I did. After knowing him for the last 5 years as a friend I had know idea how good of a salesman he really is. He sat me down and took the time to figure out what my needs and goals were to achieve during my recent car sales. I told what payment I wanted and he made me stick to that even though like anyone else you see other cars that you really can not afford. I respect that about him. Any other salesman will try to sell you the most expensive. I am asingle mom of 2 so that went a long way with me. I earned so much more respect for him not only as a friend but as a businessman. I reccomend you visit Nick at Ourisman Hyundai in Laurel and I assure you will get treated the same. Thank you again Nick and Ourisman, my total sales experience was amaxing and fast.

Remo-1

26 de feb. de 2012

I would like to take the time to inform you about the performance of the outstanding sales representative, Mr. Cutlip, who works at your Laurel, MD used car office. I have purchased several cars in the past from him, in all to date is four and referred many others whom have purchased vehicles there as well. I will continue to spread the good word about your dealership and inform all my friends and family to buy a car from your dealership!The key to making the sale was the fact that Mr. Cutlip wasn't sleazy or deceptive. He did a great job. Other dealers I dealt didn't look my way when I came on the lot, because as a basketball coach I like to wear my sweats and be comfortable so it appears Im only looking and not wanting to buy. This is one reason I drive a Challenger and not the Camero today. Appearances, can be deceiving which Mr. Cutlip takse in to account and that is why he has slod several caes to myself and my friends. It was an overall pleasant experience with Mr. Cutlip as my salesman, and I will return there for my next purchase.

Pshack3991

25 de feb. de 2012

When I bought my car I had the best dealer to put me in a car that fitted me most for a reliable, safe, fuel efficient vehicle. By far worth going to look at because Nick the used car dealer really helped me out.

carlar

22 de feb. de 2012

I would recommend this dealership because I have had good experiences with the customer service. They are friendly and professional and don't force me to make repairs I can't afford.

Browndan

21 de feb. de 2012

My experience with this dealership was one that I have never had with one. Everything went so smooth. I told them what I was trying to do and what I could afford and they went to work for me and my wife. We are so happy word canot express.I

bettymoreland73

15 de feb. de 2012

a very pleasant experience. Everything ran smoothly. Nick was not a pushy or over seeing salesperson, he was very friendly, helpful and knowledgeable. I would gladly recommend Nick to friends and family.

mdavella

14 de feb. de 2012

The customer service at Ourisman Hyundai of Laurel was excellent and I couldn't be happier with my experience with this dealership. I was in desperate need of a used car with low payments. Nick Cutlip worked patiently with me to help me find a car with payments that I could afford. I have good credit and could really get any car that I wanted, and was very tempted to purchase a car out of the price range that I set for myself. Nick Cutlip helped me stay focused on what my needs were to stay on budget. He was not pushy or trying to make a sale. He was genuine in trying to help me make the best decision for me. When it came time to do the financing/paperwork, they were fast and efficient. I will definitely recommend Nick Cutlip and this dealership to all my friends and family!!!

Lori Leone

13 de feb. de 2012

Nick is a great sales person to deal with. We worked with me all day to ensure that i would leave out with a car.

kyain

23 de dic. de 2011

I can only echo all of the 1 star and 2 star reviews on this dealership with the absolutely horrible experience I have had. Everything everybody has said applies. My personal experience is below, but please notice the only good reviews from this place all come within a few days of each other, not like the long spread out bad reviews over the course of a year or two. This also shows if you look up their sister store in Bowie on city search. They have a 5 star rating, yet when you go over all 15 of their reviews, pull up each user individually and notice that EVERY PERSON reviews the SAME EXACT LOCATIONS all for 5 STARS all within days of each other... coincidence? We were originally working with another dealership who was great, but they were unable to get their hands on a new 2012 hyundai my wife really liked. Ourisman was the only dealership within 300 miles that we could find that had it in stock. I told them what I wanted my payment to be, how much money we were putting down on the deal ($4500, keep this in mind, and it's also the exact deal we had setup at other dealers). After 3-4 phone calls I finally get a phone call saying they can make those numbers work and that our payment would be $320 with $4500 down. I gave them a $500 deposit by phone to hold the car until we could get down there. The salesperson Zena was far from professional. I could do nothing more but nod my head and just smile as she rabbled on like 'the door edge guard we put on keeps the water from getting in' blah blah blah. I've only been a mechanic and building custom cars for over 10 years, 5 of those years were working for dealerships. We go into finance and start drawing up paperwork... that's when the guy looks at me and goes "so you already did $500 over the phone and you're writing us a check for $5908". Apparently their way of making numbers work was to assume we'll pay cash for the taxes when EVERY DEALER I'VE EVER DEALT WITH figures them in on the total in regards to financing. This was not how it was ever explained to me prior to coming there. My wife had been without her car for over 3 months at this point, they had me trapped, so I bit the bullet and went with it anyways, but they're already on strike 2 with me at this point. Fast forward 2 days and we find out that this incompetent group of rejects never even got all the stuff they needed to submit for financing. My wife is a medical assistent for surgeries, and I'm a restricted DOD contractor so out of touch during work 95% of the times. My wife was kind enough to give them a copy of her paystub, but even told them it would be awhile before any information got from me as I'm at work. This proceeded to turn into no less then 15 phone calls from the dealership to my personal cell # and my wife badgering us for this information after they screwed up, while we're both at work doing our jobs. The constant harassment and belittling has gone far enough, and I've now refused to give them anything else in regards to help them finish their job. As we sit right now I have a case open with HMC (Hyundai Motor Company) in regards to this dealership and their practices and operations. I'm so turned off by the whole experience I don't even want this dealership to get any credit for a sale, and have already told them if no information from me means they can't get the financing through, I'm fine with it and they can have this car back. I've had great experiences with 3 other dealerships so far during this time, and will be happy when I get the go ahead from HMC to wipe my hands clean of this dealership and erase them from my memory. Do not be fooled by this group of jokes.

thesagmillers

20 de ago. de 2011

We had seen a used vehicle under the managers special for used cars on the website, with an incredible price that led us to go straight to the dealership the next morning. After test driving the car and sitting down to talk price, the internet sale price we were shown was not the same. We then showed the salesman the specials page. It turned out the internet price was a mistake and should not have been there, but they honored the internet price since it was on their website. Very friendly staff with good ethics, honesty. We highly recommend this dealership.

lisaelle

19 de ago. de 2011

Although my salesguy--Mike from the internet sales department--was friendly and knowledgeable, I was nervous about doing business with Ourisman Hyundai because of the bad reviews here. My experience was so different than what others have described. I was promised a great price on a 2012 Elantra that another dealership said they "couldn't touch," and that price is exactly what I paid. Nobody tried to question or renogotiate the deal, add hidden fees or charge me for a bunch of "extras." In fact, a few options that I had come prepared to pay extra for (including the Ipod cable) had already been factored into the price I was initially quoted. I received a fair price for my very old trade-in, more than I expected, and everyone that I dealt with from Mike through the finance manager were informative, friendly and seemed completely above-board. The dealership also seemed well organized. My paperwork process was stress- and hassle-free and I was in and out in relatively short time. I would, and will, recommend this dealership to my friends. If you want a laid-back salesman who knows his product, will treat you well and actually has a personality so that the couple of hours you spend in the dealership is pleasant, ask for Mike Reed.

lmurray629

28 de jul. de 2011

The customer service here it absolutely horrible; but in their defense they are following their leaders. I went to this dealership in 2008 and purchased a car then in 2010 to purchase a second car for my son. Decided i am ready to upgrade to the new 2012 Sonata so I went back on a Saturday afternoon. Pulled up in my 2007 Hyundai, 3 salesmen were in front of the building smoking and talking. I browsed around for a while and looked at several cars. No one came over to assistant me. Finally I turned and said "seriously, no help here"? The gentlemen simply looked at me and never moved. A complaint was made to Al who in turn called me and begged my forgiveness and set up an appointment to meet with him personally. We agreed on a date and time; well I worked through my lunch hour to take off from work to meet with AL. When I arrived I was told that "Al didn't even show up to work today, I don't know why." So frustrated and hungry I left with no intensions of EVER going back to that dealership again, not even for an oil change.

vish12

8 de jun. de 2011

He promised me that he will get me a nice deal and despite having a good credit history he ended up selling me the car more expensive than any other dealer in the state and after I signed the contract, the whole staff especially himself was very rude. My car did not include floor mats which he had promised me to install and it is in fact included in the price. I would not recommend to get any car used/new from this dealer or at least think twice/thrice before doing so.

yoshokun

3 de jun. de 2009

2003 Hyundai Accent auto started having bad transmission problems at 34K miles - drove to the dealership no problem. After checking it out they determined the entire transmission had to be replaced. Gave zero hassle on doing warranty work on replacing the transmission with a new one. Had transmission in stock so I got my car back almost exactly 48 hours after dropping it off.Jerome and Dennis were both very kind and helpful! Zero stress and zero problems with getting a very expensive warranty job done. Good on them!

maxeen29

27 de may. de 2009

I purchase a 2008 Hyundai Tiburon in May of 08. It was a show case car. I test drove the car and it was some shaking in the stering wheels. There just told me that being the car was just sitting there it need to be balance.I took there word for it. a month after that the shaking began. Notify the dealership on the problem. There had me bring the car in so there can take it back to the shop there purchase the rims and tires from. It was fine after that.Took the car in to get my tires rotated and the problem came back.I have been going back and forth with this dealership for 10 months. I wrote to the manufacture so there can some out to look at the car. There felt the shaking in the wheels and do you know there had the nerves to say it is nothing there can do about it. I had to get my self a lawyer. Make long store short DO NOT BUY A CAR FROM OURISMAN HYUNDAI IN LAUREL,MD. The manager don't give a sh*t "Andy", the service is POOR. If I knew this ahead of time I would buy a car from there.