Aurora Z

21 de ago. de 2021

I had a wonderful experience purchasing my Mazda cx-30 from this dealership. Kelvin was our salesman and he was excellent! He helped us with all our questions and was super kind, patient, honest, and knowledgeable! When we arrived, the car was already fully washed and had a full gas tank waiting for us. He spent time showing us the car and walking us through the different features of the vehicle. I 100% recommend him if you are looking for a new car. Everyone was very friendly and would definitely go back to get our next car there.

Lyvon Garth Jr

23 de sep. de 2021

Worst car buying experience I ever had. We drove 5 hrs to test drive a used car. We came early so we could take it to another dealership to have it inspected. It was known we were coming. We get there and the car is not ready. They said the car needed new tires so they were going to replace them. My thought was this should have been done before we got there. The wheels were off the car. We asked them to put them back on so we can get it in for inspection. They did and we got it inspected. There were a few issues. One of the issues was rather costly. We negotiated the repairs and cost of the vehicle. We were very satisfied with that part - reason for the 2 stars. We got through the finance and was being pressured into buying extras which we didn't want after explaining this numerous times. It appeared there was an attitude when we left. We traded our car in that had a balance. We noticed the bank was slow to remove the loan. We got calls from the bank asking for the payment. We reached them and was told the bank rejected the payment and we needed to sign some forms. We asked to see if we could do digital signatures. We were told yes. We never got the call or email to get this resolved. We called numerous times and no real actions. I finally reached the right person and we found it should have been with another department. We found it was received by the bank early in the week. We were lied to the entire time. This payment was over a month after we traded the car in. This should not have taken this long. I am enjoying the car but I would not recommend this dealership.

J P

26 de jul. de 2021

Marty Schwartz in sales in a pleasure to work with. Ourisman Mazda of Rockville is only as good as their people. Work with Marty and you will feel comfortable and be treated with respect. Also, a shout out to Tariq, the sales director, persuasive (in a good way), and not pushy, professional. If you want a Mazda, you can get a good deal, and just as importantly, have a good buying experience with Marty.

Zoila Flores

3 de sep. de 2021

Do NOT waste your time coming to this dealership. My husband and I came in on April 2020 and purchased a 2020 MAZDA3. The initial purchase wasn’t the best experience, due to us being promised a 0% interest rate. That was the special offer they had at the time, so we didn’t think of it twice and began the process. They later mentioned that we qualified for a 2.25 interest rate, which was not what we agreed on. The finance manager at the time made it seem like she was doing us a favor by getting us that rate. We were getting ready to leave and then magically they made the 0% available to us. After a couple a months or so, the car key was not being recognized inside the vehicle so we had to transport it to Mazda and they told us we’d have to wait to get it fixed. We requested a rental vehicle in the meantime since we had to leave the car for a few days. They said it’s not their responsibility, although I had just purchased the car… they ended up giving me a car after an hour discussing it. We were able to pay the car off on June of this year, but the financing company tried to tell us it made no sense doing so. All we wanted was to pay off the car, but they kept questioning it? We paid off the car and went in person and spoke to Dan Leithauser and he mentioned he would submit the paperwork for the refund of our GAP insurance. Today we find out it was NEVER submitted. This has been the worse dealership ever and I am so glad we do not have to deal with them anymore (HOPEFULLY ). Do not waste your time at this location.

Nicole DuLaney

4 de sep. de 2021

We should’ve known we would continue to have issues post sale. During the sale, we were held up for 3 hours with their financing person who tried to build in their extended warranty without explicitly asking us first, directed us to ‘put a nail in our tires’ every year to get our money’s worth and would not answer our questions directly. Luckily we opted for our own financing which we believe to be part of the issues we are still experiencing today due to retaliation. We purchased the vehicle on 7/5, today is 9/4 and we still do not have an answer as to why our bank has not been added to the title as the lien holder. We also purchased the vehicle with the agreement the dealership would fix a broken part. We have been told after multiple attempts to email and call Sales and Managers that 1. They do not have our bank information to add them as the lien holder (we gave them this information during the sale and our bank sent them the check directly) 2. They haven’t received the clear title from the previous owner 3. They requested we send another picture of the damage that existed during the purchase because they ‘lost’ the information. We had to drive the hour back to the dealership today because we were notified yesterday that our tags came in and our temporary tags expire today. Still no answers on the title status nor the part to be fixed.