cdiggs

7 de nov. de 2016

Had a great experience at Oxmoor with Cary and Duncan. Would definitely recommend! Everything about the deal was totally transparent, and we were made to feel at home.

Hectormalave01

6 de nov. de 2016

Awesome dealership awesome people would recommend this dealership to anyone if I can read them 10 stars I would very helpful Larry was the best salesman

Brat1970

4 de nov. de 2016

Cary was a fabulous salesman very informative and patient he helped me make a huge decision. Proud new owner of a 2017 75th anniversary edition Jeep Wrangler. Thank Oxmoor Jeep!!

Holland, Jackie

3 de nov. de 2016

Paul Miller and Bridgette were awesome. We have worked with Bridgette Speight for years and Paul could not have been more helpful. We could not be happier with our deal.

Wastedtime101

2 de nov. de 2016

Drove over an hour to look at a low mileage certified vehicle. My vehicle is 3 years old and also certified. Was told they would value my trade while we were on the test drive, "it'll take 5 minutes" After the test drive and 20 minutes later was offered half of book value for my trade. How insulting! Would not recommend unless you want to give away your trade or like wasting your time. Guess they didn't want my business.

Ed

2 de nov. de 2016

Larry Kaplan and Bridgette Taylor were awesome throughout my entire experience in purchasing a new automobile. I always have a small amount of anxiety when it comes to the entire car buying process. However, Bridgette and Larry were very helpful, patient but efficient, and most importantly non-overbearing. Thank you both for your help. Duncan aslo did a wonderful job.

Keith and Connie

2 de nov. de 2016

We had the opportunity to work with Milena during our new Jeep shopping experience. Milena is very knowledgeable about the vehicles that we looked at. We were very pleased with the way we were treated and would ask to deal with Milena when we are looking for another vehicle.

Dee Brown

1 de nov. de 2016

Were not pressured to go above our budget, and got the effort from the staff needed to make everything work for both sides. We love our Jeep!!!

carguy,sfrye

31 de oct. de 2016

We give thanks especially to Larry for his great humor and honesty on our new purchase: very helpful staff and very respectful with my wife and I

James Joseph Bogo

31 de oct. de 2016

Outstanding service ,sales team very knowledgeable. Unbelievable attention for purchasing a used vehicle. Nothing was untouched. I thought I was purchasing a new carI have purchased a lot of cars in my life this is by far the best service I have ever received.When time comes for another car this is the place to make that purchase.

ab3a

30 de oct. de 2016

Paul Miller and the Oxmoor Chrysler Dodge Jeep Ram team made the car buying process very easy! Paul helped me evaluate all of my options and gave me all the information I needed to make an informed decision about my first car. They really treat you like family! I would recommend Paul Miller and the Oxmoor Chrysler Dodge Jeep Ram dealership if you want excellent service and a family environment.

Duncan8

29 de oct. de 2016

Gates helped me get into the Grand Cherokee I wanted in just a couple of hours. He even drove me to another car lot to look at competitors vehicle that I also had on my list. Great experience!

Jjabrahams

29 de oct. de 2016

I bought my new Jeep Grand Cherokee at Oxmoor Chrysler Jeep. Couldn't have left happier! My salesman Gates was extremely knowledgeable and was able to answer all of my questions, and I had lots of questions. Everyone was very curteous and I had a lot of fun during the process. I highly recommend this dealership and will certainly return for my next Jeep purchase.

curry27

25 de oct. de 2016

I worked with Milena on getting a new car. She was very professional, knowledgeable and friendly. I would recommend everyone to go to Oxmoor Chrysler Dodge Jeep Ram to get their next vehicle. I had a great experience.

mollky45

25 de oct. de 2016

I found Cary to be extremely focused on all my needs. He was courteous, very familiar with the car, and the items I was wanting. Bridgette and Cary researched available automobiles, and found exactly what I was looking for except for the color. I chose to take the one they found to be able to take advantage of the discounts, and I love the color, and the car. This whole process took just one week. Great Job done by everyone I was involved with. Thank you for such wonderful service!

Donnag

22 de oct. de 2016

Because of Larry and Jade's Assistence we were able to get exactly what we wanted on our Jeep. The other three dealers we visited wanted us to settle with what they had in stock. We were kept advised of the time to receive our new 2017 Jeep. We have purchased many cars over the past 48 years and Oxmoor Chrysler Jeep dealership ranks amount the top. Thanks to all that made the experience outstanding.

CVHeil

19 de oct. de 2016

We worked with Gates McClinchie to purchase our new Dodge Durango - after getting the run around from many dealerships in Louisville, Gates made this purchase so easy! I would 100% recommend Gates and Oxmoor to anyone looking to purchase a new vehicle!

Mark

17 de oct. de 2016

I traveled over 700 miles thinking to myself, "I hope I"m not making a mistake!" In retrospect, I did not make a mistake. I was very pleased with the entire process from beginning to end. Everyone at the dealership whom with I interacted with, was extremely helpful, friendly and knowledgeable. Plus the price I paid for my new 2016 Ram 1500 was a deal (wouldn't traveled half way across the country if it wasn't!). Larry Kaplan, the sales person I worked with was great to deal with! I would certainly again do business with these folks!

Jerry Humphress

16 de oct. de 2016

From the time I first contacted the dealership to the end of the sale, They were very informative helpful respectful and professional, what a smooth transaction.

Maureen Griffin

12 de oct. de 2016

Jacquan was knowledgeable and helpful. We got a very nice car at a good price, and are very satisfied with our purchase and our experience.

Michael Young

11 de oct. de 2016

I came in looking at a new model. When it became clear I wasn't getting what I wanted from the model I was looking at, Paul did not try and talk me into it. In fact, he went out of his way to find an aftermarket solution. When that didn't pan out, I asked him to keep an eye out for a used vehicle that met my needs. Two days later I got a call from Paul about a vehicle that was perfect for me. I immediately went in and test drove. That afternoon I drove it home. In my opinion, Paul sensed what style of service I wanted and adjusted to me instead of making me adjust to him. He was entirely believable, which is why I was able to trust him when he suggested I come in and check out the vehicle. I am extremely satisfied with Paul's service.

Rikicelesius

11 de oct. de 2016

I went to this dealership in order to look at a car I saw online. Lexi messaged me quickly about the car and was able to stop by to look. Jacquan helped me and I feel pressured into anything. He was very helpful and made my experience wonderful. If I am ever in the market for another car, I will definitely come here first.

Howie

11 de oct. de 2016

Great experience with the sales team. Dealership's service team won the business for the sales side. Price was average compared to other dealers, but since I have been having my current Jeep serviced there, that team service won my loyalty. Point of improvement is the dealership needs to have more private area for sales staff to work with clients. To much personal information being heard on the show room floor.

jhenry633

6 de oct. de 2016

Provided fast and informative service! Larry Kaplan and the rest of the sales team did every thing they could to get me all the discounts I was entitled to on my purchase of 2016 Grand Caravan. Highly recommend them for your next purchase!

bfalco

5 de oct. de 2016

Loved that they listened to what my needs were without trying to sell me on something. Felt I had honest and trustworthy sales staff. I would always buy a car from this staff.

ramtough

4 de oct. de 2016

Was disappointed at first to find the truck I was looking at online was sold. Milena was helpful and found a truck that was more than satisfying. She was very knowledgeable and a pleasure to work with Thanks

sarmad saloha

2 de oct. de 2016

I had a good experience with them nice experience in customer service friendly people and they did not leave me until I got the car that I really like and we had read on my very nice price at which is comfortable for both sides .

Johnny911

1 de oct. de 2016

Paul was extremely helpful. He was knowledgeable. He was patient. He went out of his way to make sure our car buying experience was fantastic. As a result of his positive attitude, I bought my first ever "NEW" car!

Molden johnf1

1 de oct. de 2016

This was the best car buying experience we have ever had Milena what is a very knowledgeable friendly wonderful outgoing salesperson she knew everything about the Dodge Ram trucks could not have asked for a better experience there just an overall wonderful wonderful experience thank you mi Le na you are an asset to the Dodge Chrysler dealership at Oxmoor

Pfoutskatyahoo.com

1 de oct. de 2016

Dealship is run very efficiently. Milena is extremely knowledge about the Ram Trucks. She listened and answered all my question with no hesitation. Made me fell very comfortable during the entire buying process. I will recommend her to all my friends and family. She has earned my business whenever I need a new vehicle.

Gavin Caster

29 de sep. de 2016

7 years ago, my wife and I had to file chapter 7 bankruptcy protection. We lost our home and our cars in the Great Recession. I felt that owning a late model car was an impossibility. I drove $800 beater cars the past 7 years just to get by, 5 to be exact. Finally, I took a chance, and my terribly low credit score, and arrived at Oxmoor Chrysler Dodge Jeep Ram. In just 2 minutes, Paul Miller told me what lenders expect from dealers and buyers alike. I told him a monthly payment I can afford and how much cash on hand for down payment. Paul sat me down at his desk, and 15 minutes later, showed me a 2011 Jeep Compass. Test drove it. Loved it. And then the team went to work. They found financing, and 24 hours later, I drove the car home. They did much more than sell me a good vehicle, the staff gave me a financial future. If you've been laying low driving cash cars, take a chance on these guys.

Lxr378u

29 de sep. de 2016

Great, fast experience!! Sales person was great to work with. Very patient and very educated about the cars. Dealership had alot of options. Thank you!!

jdattilo

29 de sep. de 2016

Painless truck-buying experience. I've had my share of negative experiences at auto dealers. The salesman at Oxmoor was friendly, helpful and provided great service.

Angelasjourney

27 de sep. de 2016

Cary Luker was so helpful with this car buying experience. It was a pleasure doing business with him and everyone at Oxmoor. We got a great car at a great price! Highly recommend them!

Kyle Poplin

26 de sep. de 2016

I travelled three hours to go to Oxmoor and could not be happier with my visit, and purchase. Milena Asiryan was very helpful and had the exact car I wanted Milena and Jade Mitchell did an excellnt job in helping me get approved for financing and they did a great job at getting me the price I wanted for my car. Melina was very helpful with showing me everything inside the car and how to work everything. I would recommend this dealership to anyone. The whole staff was friendly and very eager to help. Thank you all for the great experience!

Trent2886

25 de sep. de 2016

I appreciate Jade and Paul's hard work to get me a great vehicle. I am very satisfied with my purchase. I will recommend them to anyone.

thedelgados2016

19 de sep. de 2016

With the friendliness of the people and the willingness to help make the experience easy and fast. Also the willingness to work with you to get you the best deal was great. I would recommend people to visit this dealership.

sherry

17 de sep. de 2016

We had a great experience with Oxmoor Chrysler with the purchase of our vehicle. Cary Luker was our sales rep & he did an excellent job with helping us to choose the right one for us. He was a pleasure to work with. Cary made sure that my dad understood everything about the truck. We love our truck, and love driving it.Thanks again Cary !

MoonMan2k2

17 de sep. de 2016

I went to Oxmoor Chrysler to just discuss my car buying options. I was on the lot only 30 SECONDS before finding the EXACT car I wanted at a price that was better than I ever could have imagined. Paul Miller did a great job working with me and I got an amazing new Ford Fusion for a fantastic deal! Thank you Oxmoor Chrysler and thank you Paul Miller!

Jcavanaugh

16 de sep. de 2016

Larry was straight forward with me from the beginning and didn't try to get me to commit to anything I didn't want. Great dealership, sales department, and management!

Dog doc

16 de sep. de 2016

Paul Miller did a great job in handling my truck purchase. He stayed late and was easy to work with him. Great job to him and Finance dept. Dr. Dahlem

Nicky

15 de sep. de 2016

First of all we dropped in to just look at a vehicle in which we had seen online. A very nice salesperson immediately came to us to see if he could help us. This salesperson was Cary Luter. He proceeded in asking what he could do in a very professional way, not try to push anything like other salespersons at other places have done. He worked with us and sold the vehicle we had seen online we drove away thinking it was a pleasure as all the people we had met were very nice. But that is not the end of the story. We had a situation arise regarding the manual transmission . My husband just did not test drive long enough to realize that he was not going to have a problem with the shifting as he has a very weak left knee resulting from major surgery. He drove it a couple days and realized it was not going to work. We called Cary and told him our situation . Cary worked with us on the second trade we drove away happy with the new used vehicle . Cary was very professional throughout this transaction .Thanks again to Cary you should be proud to have him on your sales staff.

Celia

15 de sep. de 2016

I think everyone likes to get a new car, but no-one really likes the process. You are investing a lot of money into something that will hopefully last you a very long time and keep your family safe. After looking at multiple dealerships and a few different makes/models of cars, my husband and I finally decided to purchase a 2014 Honda Pilot from Paul Miller at Oxmoor Chrysler. He was very knowledgeable about the vehicle and did everything he could to get us the best deal possible. Duncan, the finance person we spoke with, was also very helpful and not pushy with additional warranties and unnecessary add ons. Hopefully we won't need another car for awhile, but when we do we will definitely stop by and see what Paul has to offer!

tony

15 de sep. de 2016

The salesman was very helpful in the way he took time to show my mother how to drive this Chrysler Pacifica. It has a different shifter than on moms old van.

Nickplace

14 de sep. de 2016

The whole entire staff did everything they could in my favor to get me to drive away in a new 2016 jeep with the monthly payment I wanted. They came back with numbers and I told them the payment was not where I wanted to be, they came back 5 minutes later and shook my hand with the payment that I told them I would do. Friendly get stuff done bunch of staff. They are extremely good at their jobs and dedicated to get people in vehicles of their choice. I have absolutely nothing bad to say and will recommend them to everyone!!

Marty Thomason

3 de sep. de 2016

Fair and honest dealer. Larry work great with me and he rocks!!!! Thanks to everyone involved. Glad to have found the vehicle I was looking for.

rclark

2 de sep. de 2016

From the monument we drove on the lot we was treated as a person not $$$ signs ! Cary luker was very professional and made my stress disappear within minutes. He answerer all my questions, made sure we felt welcomed and made the sale !!! We could not be happier with our purchase and our experience. Our finance manager is a living breathing AMERICAN HERO !!! Thank you for your sacrifice and your service .. Oxmoor Chrysler is an A + Establishment. If you are in the market for a new automobile and want to be treated with the upmost respect .. Then stop by and ask for Cary ..Thanks again !Robert Clark

Maggie1031

2 de sep. de 2016

We could not have asked for a more pleasant car buying experience. Our sales girl, Milena and Jessica the sales manager were both honest, helpful and Not pressuring at all! It was just GREAT!

LAURA LARCH

1 de sep. de 2016

Dealership very friendly and knowledgeable without feeling pressured to buy. Customer satisfaction is very important to them. Mr. Luker was excellent to deal with and I would definitely recommend him to others. He is knowledgeable and honest.

Coltsfan

1 de sep. de 2016

Cary worked very hard to close our sale while he was closing another at the same time. That caused some extra time of us just sitting & waiting, but it wasn't excessive. The rating would have been 5 but for the final price difference & rate, I know they shopped for a lower rate, but 3.6 with 2 reductions for paperless payment when we were able to find 2% on our own was disappointing. Also this vehicle was on your lot for a few weeks & the price even lowered, but at the time of our sale, it could not go down at all, just as I was told prior to the decrease. I've bought plenty of cars to know about Mark-up & profit to be a little bit left feeling there wasn't total honesty in the deal, there never is.Truth be told this deal would not have been done without my co-purchaser wanting to just get it over with to accept a worse deal than we wanted.Cary was great at prepping the car from stickers, etc late at night. His hard work was appreciated.

Maggiemay

29 de ago. de 2016

Great service , friendly, helpful, kind, and most of understanding. Made this a great experience for me. Answered all of my questions and helped me find what I was looking for. Went out of his was and made sure everything looked great.

JWSmith

29 de ago. de 2016

Good friendly honest service. Would recommend it to anyone. We got quick honest answers and are very satisfied with our purchase. It all worked out well.

SUNDOWN

28 de ago. de 2016

WAS a 5 star experience for me and my wife.Courteous, thoughtful, and NICE people. All parts of deal was flawless. Thank you great job.

wmsonrebel

27 de ago. de 2016

It was enjoyable to work with a salesman who wasn't overly aggressive and allowed us to make our decision to purchase without bombarding us. He knew he had a great product.

Tanner

27 de ago. de 2016

After searching Louisville far and wide for the right used car, and dealing with less than friendly salesmen trying to sell cars for way more than they were worth, my father and I pulled in to Oxmoor Chrysler Dodge Jeep Ram in search of a used Honda Accord. We were promptly greeted by Larry Kaplan, who was more than happy to answer any of our questions and let us take a test drive. We left Oxmoor to look at a few more cars before making a decision, and I checked my phone to find a personalized video from Larry with the car we looked at, thanking us for coming in and inviting us to call him if we had any questions. By the end of the day, our choice was an easy one. We got a GREAT deal on an '06 Honda Accord and a fair price for our trade-in as well. Everyone we dealt with at Oxmoor was friendly and professional, and it was clear that they are a dealership that still goes by the "the customer is always right" motto. If you are looking for a used car, definitely make Oxmoor your first stop.

dodgeramguy

25 de ago. de 2016

My wife and I went to Oxmoor Chrysler Dodge Jeep Ram to see if they possibly had a Dodge Ram that had everything I wanted. When we parked we were greeted by Mr. Cary Luker. This was the start of a great experience. I explained everything that I was wanting in a new truck but I really wasn't expecting to find it this late in the 2016 model year. Mr. Luker searched their inventory of trucks on the computer and to my surprise, found one that had everything I was looking for. After test driving the truck there was no pressure. We decided to purchase the truck and when we returned to finalize the deal, Cary had it looking immaculate. Cary made this a great experience. Sincerely,Joe & Sarah Spalding

wayolg

22 de ago. de 2016

Very straight-forward process with no surprises! Will recommend my friends. One of the best car purchasing experiences we have had over the years. Yea!!

Roger

22 de ago. de 2016

I purchased a Jeep Grand Cherokee from Eric and the experience was spectacular......it could not have gone any better. I traded in a Jeep Grand Cherokee limited and got exactly what I was asking for it. Totally happy with my experience at Oxmoor.

Bill

15 de ago. de 2016

Paul Miller, salesman, was most helpful and pleasant devoting his entire afternoon helping me with my purchase, never in a hurry. Duncan, the finance manager, was low key, concise, and it was a easy transaction.Thus vehicle purchase was a pleasing experience.

T Shalaby

15 de ago. de 2016

Very good people, no pressure whatsoever, stopped by to check a car I saw online and ended up buying it. They went above and beyond to make the deal works for me, they gave me a great price for my trade in and a great price for the car I bought. I am a repeat customer, this was my 2nd Challenger that I bought from them.

TSHALABY

14 de ago. de 2016

Very good people, no pressure whatsoever, stopped by to check a car I saw online and ended up buying it. They went above and beyond to make the deal works for me, they gave me a great price for my trade in and a great price for the car I bought. I am a repeat customer, this was my 2nd Challenger that I bought from them.

16Stinger

13 de ago. de 2016

We had been researching trucks for several months. On our second visit to Oxmoor, we finally decided to take a final test drive and make a decision. From beginning to end, our salesperson Cary, was very informative and helpful. I always fear the "song and dance" routine when making a major purchase, but Cary was more consultative and far from pushy. He stuck to facts, and offered his personal opinion when we asked for it. Very professional and knowledgeable. We are very pleased with our new truck, Cary, and our overall experience. Would highly recommend Cary and the crew at Oxmoor Chrysler/Dodge/Ram!

RenegadeBart2016

12 de ago. de 2016

After several visits to other local dealerships and one very long Saturday we ended up at Oxmoor. We had looked on line and decided to purchase the Jeep Renegade. We drove quite a few, looked at every color and style imaginable. We had horrible salespeople at the other dealerships who tried to push us into a lease. Even after I told them our preferences and budget we felt pressured to increase our budget. Knowing we might have to compromise on some of our wish list we felt misunderstood. We finally ended our very long day by driving all the way to Oxmoor. Thinking they would be closed we were interested in just comparing the sticker price to what we had seen earlier in the day. Actually to our surprise they were still open. We ran into Larry Kaplan in the parking lot. My husband and I looked at each other as to say 'oh no, here we go again'. We told Larry exactly what we wanted and our budget and he took us inside to look on his computer to see what they had on the lot. He found us the Renegade we had fallen in love with previously. In the car on the way to the over flow lot he told us he did not work on commission. We found that to be refreshing. He actually seemed excited to see what he could do for us that very night even staying with us after closing time. The buying experience was amazing. We got most everything we wanted including the warranty and still remained within our budget. LARRY KAPLAN is amazing at what he does. The buying experience was not scary and we in no way felt pressured into a vehicle we couldn't afford. I would recommend Larry at Oxmoor to anyone looking to purchase a vehicle.

Jeep 2016

6 de ago. de 2016

Mr. Kaplan, Was friendly, easy to talk to, "no pressure", and possessed a great deal of product knowledge. If your are in the market for a vehicle, ask for Larry.Bob & Barb

Tunka2012

5 de ago. de 2016

Cary was a very patient salesman and didn't pressure us into buying. Usually the salesman keeps you waiting while they go talk to their bosses (or just walk away). This was the best experience we've had in a long time. Thanks Oxmoor and Cary.

Margie Garland

5 de ago. de 2016

I would like to revisit my review written a couple of days ago. I gave one star due to the indifference of the original person assigned to follow my Jeep's service - Carrie. I was never able to reach her or anyone else in the service department after 2 hours of trying. I kept getting nothing but voice mails. Finally I got someone who told me Carrie was no longer available and my Jeep had been assigned to Jennifer. Everything got better after that. Jennifer was very professional, very helpful and is extremely competent. Once I got my Jeep home I discovered that someone had tracked oily footprints onto the driver's side carpet and floor mat. I called Jennifer and she had me bring it back and all of the oil was cleaned off the carpet and the floor mat - I was impressed with how every stain was completely gone. So Carrie gets to keep the one star and Jennifer gets 5 stars and the dealership gets 4. Truthfully she saved me as a customer because near the end of my 2 hour quest to reach anyone in the service department I had determined that I would never go back to this dealership. And your shuttle driver is the BEST.

Motorcycleboo

3 de ago. de 2016

Listening seems a lost art as everyone wants to push their own agenda! Not the case with Carey Luker and Bobbie Montgomery as they shared their expertise and actually got me to spend (which is tough). They found the truck just as I had asked and met my financial expectations- truly a pleasant experience!

Mr. & Mrs. Car Buyer

3 de ago. de 2016

When we walked in the dealership we were greeted by Melena. She was such a great person to work with. She was patient with us even though we were very unsure of what we were looking for. When we did take a test drive, she was very clear in explaining how everything worked on the new vehicle. She is the type of salesperson any dealership would be proud to employ! She followed up with us to make sure we were happy with our purchase. The sales manager, Bridgette, worked to ensure we would get a fair price. Both of the ladies did a fantastic job for us! We love our new Jeep! I would use this dealership again if the need came about in the future.

Adams21

31 de jul. de 2016

My husband and I recently purchased two vehicles from Oxmoor Chrysler from Eric McPherson. Eric was a very outgoing and friendly salesperson. He was honest, trustworthy and was efficient. He kept things moving at a comfortable pace. We were impressed with the whole experience and would definitely recommend this dealership and salesperson to others.

Daniel

30 de jul. de 2016

Am really excited and glad to have my 200 crysler, it is so wow The most important noteIs the best customer service from Oxmoor crysler. All departments ,thanks guys.

James Hayes

29 de jul. de 2016

this process was very good . We were treated with respect and thet were very honest. We were well satified with everything. Larry is a honest salesman.

Barb's Jeep

28 de jul. de 2016

A great car purchasing experience! I contacted the dealership by phone and I was immediately connected with a sales person at my request. Joe Zielonko found the vehicle we wanted in the on site inventory. We established a time to meet to see the car, and he as waiting when we arrived and the car was in front for our inspection. He answered all our questions while showing all the car features, and offered us a test drive. We had driven one previously so we asked only for some time in private for my wife and I to discuss the purchase. We made our decision to discuss a deal with Joe. It only took ten minutes to arrive at an agreement acceptable to us and the dealership. There was no pressure on us! The sales management and financial management staff were spot on getting everything prepared for signatures. The service department staff had the car detailed, full of fuel, and ready for us at the time we requested. Joe personally gave step by step instructions in the car on how all the systems operated, and did not quit until we were fully satisfied we knew how everything worked. When we left the dealership we were not only extremely satisfied with our purchase, but also feel we made new friends. Great job and thanks!

Truckman,Doug46

28 de jul. de 2016

The dealership salesman was friendly and not pushy. We told him what we were looking for in a vehicle and he promptly got us the keys to test drive the trucks. It was a pleasant experience dealing with Paul. Everything went very smooth and quick.

RH77

28 de jul. de 2016

We were shopping for a first car and had no idea what we wanted so we looked at many different types. Eric helped us through the whole process and stayed very patient during the 980 day. We ended up in the perfect car!

Dennis/Sunny54

27 de jul. de 2016

We are very Happy with our Chrysler Town and Country car. We had gone in Oxmoor to pick up our 2006 Dodge Durango after an oil change. Eric started talking to us and we did say we were thinking of trading in our car. (We had only been looking on line) Eric was very polite and not pushy. We told him what we were considering to buy. Went inside and looked at what he had, to make along story short we left our car 2006 Durango on the lot and drove home with a new car. We took our family on a trip to Atlantic City. Our grandchildren just love the DVD and we had plenty of space to store things I like the wells and the back. (Car seats 7) The car has so many bells and whistles, phone, shades on windows, storage cubbies, flashlight in back and the back door opens by pushing a button. This car did help to make the trip memorable and we felt safe. Thanks again for being such a nice salesman. Good luck on many more great sales.

Ler

27 de jul. de 2016

The best dealer and the saler is very helpful and nice and he help me get the best rate as possible!

Klika_A

26 de jul. de 2016

I am exceptionally pleased with my overall experience at Oxmoor Chrysler. The customer service was excellent from my knowledgeable Sales Professional, Eric, to the witty and helpful Sales Manager, Jade. They made this the best car buying experience I could have imagined! Not to mention the beautiful Jeep Grand Cherokee I got out of the deal. Please see my friends over at Oxmoor Chrysler for all your car buying needs, they will not disappoint!

Jasonj26

24 de jul. de 2016

Everyone was very nice to work with and Chris did a awesome job. I would defiantly buy another car from theses guys. Love this place and my car.

Krishanda Potter

23 de jul. de 2016

Went in to look at one vehicle and was met by Larry. He was GREAT! Very friendly, funny, and great at what he does. He got me in and out within 2 hours and I was a new car owner! Richard from finance was GREAT too!

JeepGirl

21 de jul. de 2016

Great Experience! Everyone went the extra mile to ensure I was taken care. Their teamwork is commendable!!! I would highly recommend Oxmoor Chrysler Dodge Jeep Ram!

grandcherokeeowner

17 de jul. de 2016

We had a bad shopping experience with Cross Jeep and immediately came to Oxmoor for something better. Immediately the difference was evident. Our sales rep Bryce was very attentive and knowledgeable about the Grand Cherokee which we were shopping for. Quickly finding the model with the features we wanted and when it came time to make a deal was timely and hit the monthly payment number we needed. Very nice polite staff willing to work a real deal. If we stay with Jeep in the future, we will be returning to Oxmoor.

Phyllis2016

12 de jul. de 2016

What a great day! We did not know when we pulled into Oxmoor Chrysler on Shelbyville Road, Louisville, KY that we would be leaving that day in a sporty Jeep! I have always wanted a Jeep and wished my next car would be a Jeep. I had been looking around at various dealerships, etc. My husband and I went inside to talk about a silver Jeep on their lot. It caught our eye! We were met at the door by Cary Luker. He told us all about the Jeep we were looking at. We were not only pleased with what we were seeing in the vehicle but also the professional service we were receiving from a Salesman who knew the Jeep product. We were very pleased with the price. We were introduced to Duncan Riddle, the person who told us about the warranties available and who ultimately closed the transaction by making the paperwork painless and manageable. We have been very pleased with our purchase. The ride home was "so cool." We really will recommend Oxmoor Chrysler Dodge Jeep Ram at 4520 Shelbyville Road, Louisville, KY to our friends, family and everyone we know. Phyllis Blackwood

Patriot girl

12 de jul. de 2016

The Sales Dept was courteous and helpful. My Sales Professional Milena, went through each process with me and She was Great! I have owned Jeeps since 1984.

kaelitho

12 de jul. de 2016

I was in the market for a bright colored Jeep. Contacted several dealers in the IN, KY OH area. The folks at Oxmoor responded quickly to let me know what was on order. Cary and Jeremiah provided all of the details I needed to make my decision. They were very helpful but not too pushy. Love the car and the whole experience went well. Thanks!

mbushue

11 de jul. de 2016

This wasn't a typical car buying experience, no pressure at all. I wasn't planning on purchasing the vehicle and the place stayed open while the deal was being completed.

Brad Mitchell

11 de jul. de 2016

Recently ordered a new 2016 Grand Cherokee and Oxmoor was the best price out of 15+ dealerships I contacted during my search. Both Milena and Bridgette were a great help in the ordering/purchasing process and I'd highly recommend going to Oxmoor! Two thumbs up!

Katie1977

10 de jul. de 2016

Bought my first brand new vehicle with the help of the best team of people! The staff were very friendly and made me feel at home. Best Customer Service I've ever had when buying a vehicle!! I will be back for sure with my next future purchase!

Reedel13

7 de jul. de 2016

I walked in expecting to test drive but then found myself purchasing the car, the people there were very generous and made my experience buying the car even better.

Butlerv6

6 de jul. de 2016

I enjoyed working with the Oxmoor team. They were professional very patient and answered all of my questions. I felt very comfortable during my time there and would recommend all of my friends and family to visit the dealership.

DodgeCrew

5 de jul. de 2016

Eric got us what we wanted and it hardly took anytime at all. Very helpful. Excellent customer service. Finance Specialist Duncan was wonderful also Awesome

Chet

3 de jul. de 2016

Larry was really a pleasure to deal with and did a great job. I got a great deal and the whole process was very .quick from walking on the lot to driving the car home

Kytech

30 de jun. de 2016

I could be more pleased with my experience at Oxmoore Chrysler and I love my new Ram 2500. These folks really know there stuff.

willmorganjr4737

28 de jun. de 2016

Sales agent Greg Brinley was very professional and negotiated a fair price for our trade-in which allowed us to stay within budget while making a purchase of a 2015 Town and Country minivan.

Doug

25 de jun. de 2016

Mr. Luker was awesome, from the first phone call to the handshake on a great deal. Don't waste your time going anywhere else in Louisville. If you know what you want, they'll sell it at the best price around.

Jim Minshall

22 de jun. de 2016

I had a decent experience staff was helpful and knowledgeable.

Kdavis522

20 de jun. de 2016

Working with Cary Luker was very pleasureable, very low pressure. He answered all questions with professionalism and made my wife and I feel very comfortable.

C&L Heating and Air Conditioning Inc.

17 de jun. de 2016

Our company purchased a new Ram Promaster City Van. Our salesman, Cary Luker, was great! Very knowledgeable about the vehicle and helped us in every way possible. It was a great experience and we would recommend them to everyone! Thank You!!!

harold123

17 de jun. de 2016

As Soon as I enter the show room , Mr. Greg Brinley came from his desk and greeted me in a friendly manner. I told Mr. Brinley what type of vehicle I was looking for. Mr. Brinley Listened very carefully, and took me directly to several of the vehicles. We did a test drive. I was very satisfied with dodge caravan I drove. Mr. Brinley was able to find me financing in a very few minutes. I was in and out and very satisfied in a very short time.

maggieyoung53

16 de jun. de 2016

After visiting multiple other dealerships we continued to come back here because of the excellent service. The salesmen were all willing to work with us and accommodate to our needs. Very professional and a great buying experience!

NTZKN

11 de jun. de 2016

Stopped in to check-out new Jeep vehicles. Promptly greeted by a friendly and knowledgeable salesperson (Milena Asiryan). Milena paid close attention to our requests and worked hard to find us just what we needed and wanted. Extremely positive experience. Entire staff was pleasant to deal with. I would highly recommend Oxmoor Jeep, particularly Milena Asiryan. Thanks Milena! John and Sundy Nitzken.

JBturf

10 de jun. de 2016

A very helpful staff allowed me to find the car I wanted at a good price. No hassle, no worries. Just a solid deal by the team at Oxmoor.

Jeepforme

9 de jun. de 2016

I contacted them B/C they insisted to get the sale price you must contact the dealer. They have called and emailed nonstop not just one person from the dealership but 3 different individuals keep emailing/calling me. I was going to contact the lady that seemed the nicest and she was the first to contact me, but then she kept sending me the same generic email so I decided against it B/C the hassle is not worth it at this point.

Imad

7 de jun. de 2016

The van had minor damage that was not disclosed and they did not return phone calls to fix it. They also added a benefit package to the invoice without explaining it nor pointing it out and refused to issue a credit for it. The salesman was nice enough but the dealership did not live up to expectation. Will not recommend not buy from again!

Tinker1218

6 de jun. de 2016

Bought my new Jeep Grand Cherokee Laredo from Oxmoor Jeep Chrysler. The salesman and financial officer were both excellent. Would highly recommend friends and family to buy their next vehicle from Oxmoor.

Newram2015

6 de jun. de 2016

It was a pleasant experience with the used car sales team. Thanks for making the experience painless. It was quick, entertaining and friendly from start to finish.

Hershell Haycraft

5 de jun. de 2016

I was looking for a new truck and had been to 3 car lots. The customer service was excellent as well as the financial department. I would highly recommend Oxmoor.

Gollar24

5 de jun. de 2016

Everybody was really laid back and made sure I found the right car. Couldn't of asked for a better experience. Defiantly will be a repeat customer.

Tinker1218

4 de jun. de 2016

Excellent customer service, would highly recommend, Will be a return customer. Our salesman Greg Brinley was very patient and answered all of our questions. Also, enjoyed the customer service we received from Duncan Riddle, Finance Director. My husband and I love our new truck.

rjh430

4 de jun. de 2016

I was very pleased with service my husbAnd and I received from Greg Brinley I love my new car and will more than likely buy from him again

Happy customer

4 de jun. de 2016

Professional, friendly, easy to do business with, excellent all round dealership. Business manager that worked our deal (forgot name) was extremely nice and professional also. Greg Brinley was a perfect sales person for us mannerly, smiled,personable, lots of energy, listened to our wants and needs. Would give him repeat business and refer to that dealership and Greg Brinly.

Steve Gardner

1 de jun. de 2016

Milena was great!!!She was professional, patient and really helpful.Plus, she has a super smile.She and Jeremiah got me into the right car at the right price.

sabrinadoll77

1 de jun. de 2016

Very helpful, attentive, friendly, and knowledgeable staff. They helped us find a great deal on our car, and we couldn't be more pleased with it. I highly recommend using this dealership. Thanks so much!

lp

1 de jun. de 2016

Greg was very nice and as helpful as he could be throughout the process. It was a little frustrating that for some reason my husband and I had to be there at the same time (this was difficult given our work / childcare schedules) to sign the papers rather than allowing us to sign at separate times. My husband was waiting at the dealership for a long time between telling them we wanted to buy and the paperwork being ready. these 2 things were negative but overall the people were nice, the price was straightforward and they were very apologetic for our wait. at the end my husband had to leave so greg followed me in our new car to drop off my rental car so that i wouldn't have to come back to the dealership.

Happy Jeep Owner

31 de may. de 2016

I went to the dealership looking to buy a Jeep Cherookee but my pre-approved loan was not enough for the vehicle I was looking at. Paul Miller was the salesperson that worked with me and I told him that I would have to go home and decide if I wanted to increase my loan or go a different way. Paul was very understanding and did not try to put me in a lower cost vehicle that I wasn't interested in. He told me that it was an important decision and contact him when I was ready. I contacted Paul Miller a week later with a Jeep Cherokee I found on the website and asked him if it would work with my original loan. Paul contacted me back very quickly and told me that they would make it work. I went in to the dealership ran through the paperwork with Paul Miller and Bridgette then went over to finance and met a really awesome Marine named Duncan who helped me get through the paperwork. After it was all done Paul Miller took me out and pointed out every feature on my new vehicle and how to use it. Paul Miller was by far the best salesman I ever had the experience to meet. He didn't pressure me at all, let me figure out what I wanted at my own pace and then made sure I knew everything there was about to know about my new vehicle before I left the lot. I really appreciate everything that Paul Miller, Bridgette and Duncan did for me. Thank you all!

Kfeldhaus

29 de may. de 2016

We haven't necessarily had good buying experiences in the past but after coming to this dealership and working with Greg we won't go anywhere else.We weren't pressured...we weren't uncomfortable...we were able to talk with Greg and tell him what we wanted and what we wanted to spend and got exactly that. We highly recommend Greg Brinley. Guys don't come any nicer than him.

TigerRon64

29 de may. de 2016

My 2015 Ram 1500 Laramie Longhorn needed a warranty repair. I brought it in and couldn't have been more pleased. I received prompt, courteous, and professional service, a rental car for my use during the time my truck was in repair, and by the end of the day the problem was correctly diagnosed and properly repaired. My truck has performed magnificently ever since.

TTT123

28 de may. de 2016

Just left the best car buying experience I have ever had. Pressure free, upfront pricing and an honest approach. Sales Manager Jerimiah Six and his team know how to put the customer first. I will send family and close friends there knowing that they will be treated fairly and professionally.

BethDorney

27 de may. de 2016

I didn't think I was going to be able to every buy a Jeep (my dream car). Well, I was totally wrong! After an amazing (no pressure) experience, I actually got my dream car. Complete honesty, not just looking to make a sale. I was so impressed. I've had terrible experiences before (the stereotypical car salesman) and this completely blew me away. It was fun, fast, and in the end, I completely got what I wanted. I'm so excited about this car! HIGHLY RECOMMEND!!!

MikesRam

26 de may. de 2016

Dropped my Ram off to get my Nav system worked on. My service rep was great to work with thus time, as well as each time in the past. Oxmoor is my preferred service dealer. Thanks

Billygolds

24 de may. de 2016

I love my new Jeep Compass !! Larry did a great job working a deal on the price and made it easy to buy my SUV!!

Sheldon

23 de may. de 2016

Eric McPherson took great care of us through the whole process, which ran past 8 pm on a Friday. While we were waiting our turn in the finance office he even washed and vacuumed the truck himself because the lot guy had already left for the day. Eric is 5 out of 5. For the dealership, it's 4 stars not 5 because the dealership almost sold the vehicle to another customer even though we had made it clear that we were driving 3 hours to get there and would be buying the vehicle unless it had some surprise problem.

chelsealeigha

23 de may. de 2016

Came to Oxmoor with the intentions of buying a used car of some sort. I had negative equity in my Nissan Altima and didn't think that a new car was in my price range. Joe made me feel VERY confident in the decision to go with a new car instead, and I couldn't be any happier. I got a wonderful car at a fair price and trade on my current vehicle. Fantastic service and a fantastic place to work with!

Gary-jeep

22 de may. de 2016

Cary Luker was a very helpful salesman.The process was fast and easy and we got a great deal on a great jeep.Thanks very much.

Bgstarr

22 de may. de 2016

They worked with me to get my payments exactly where I needed them to be. They had my car ready when I got there and everyone was great to work with from sales to finance.

HM

21 de may. de 2016

Larry was great and very thorough in explaining all the details of my new vehicle. He really went above and beyond in making this a smooth process and a memorable experience. I am 100% satisfied with my purchase.

crazycardfan1

21 de may. de 2016

Very friendly and helpful people! Took care of all my concerns and got me in the right car with a great rate and lowered my original payment. Definitely will move my business to Oxmoor!

clp1

20 de may. de 2016

First and foremost, Greg took terrific care of me throughout this whole process. He listened to what I was looking for and did everything in his power to make it happen. Greg made sure I knew every option available to me. He never rushed me and answered any question I had. He went over several models with me, in depth. His product knowledge was impressive and reflected greatly upon himself and Oxmoor Jeep. He made sure I received a fair price for my trade in as well. It was hands down the most pleasant buying car buying experience I've ever had. Truly a staff of professionals.

Mh321

20 de may. de 2016

I called Oxmmoor Chrysler Dodge JeepFor an appointment and was able to get one on the same day , late afternoon.It was for scheduled maintenance .I was checked in quickly,Service was done quickly, price was right, and I was happy!

Chuck Davis

19 de may. de 2016

Thank you Eric for your help in purchasing my 2012 Ram 3500. You were very friendly and helpful in making the purchase as easy as possible, and I wouldn't hesitate to refer you or purchase another vehicle from you myself.

Jazminevalle27

19 de may. de 2016

Eric was extremely helpful throughout the entire deal. He was very accommodating and answered all my questions. The only thing I didn't like was he was a Royals fan.. Other than that he was awesome and very helpful in my search of finding a car.

awarndt

19 de may. de 2016

I greatly enjoyed working with Greg Brinley and Bridgette Taylor in buying my new car. There was an issue with getting the car for a test drive, but they went out of their way to accommodate me and give me the opportunity to see and drive the car. It was a great experience, and I would highly recommend this dealership to others.

Fuqua

18 de may. de 2016

I looked all over Kentucky for the truck I wanted. At first I was going to drive 2 hours to purchase a truck. Instead I decided to let my local dealer do it for me. Between the three dealers in Louisville I chose Oxmoor. They had great customer service and helped me by making a deal I could not pass. The salesman Joe and manager did not pressure me to buy. Instead they worked on finding the truck I've been looking for and made a great deal.Overall I'm very pleased.

DonnaC

12 de may. de 2016

We have purchased vehicles from Cary Luker many times in the past 15-20 years and as always Cary was hard working to find the right fit for our needs/wants. Cary is honest and trustworthy and as a woman I trust him to give me the best deal on a great vehicle. When we moved to Mount Washington I thought we had lost contact with Cary forever. I was surprised to see him when I brought the 2015 Compass in for service. I was never so happy to see an old friend. When you buy a vehicle from Cary Luker you make a friend for life. He is always available for questions or concerns about your vehicle. Oxmoor Chrysler Dodge Jeep Ram is lucky to have Cary on their staff. Thank you for my new, 2016 Jeep........Donna Cravens

ronco55

10 de may. de 2016

As usually Cary Luker was a pleasure, we have bought several vehicles from him before and our experience with him has always been great . Would highly recommend him to any one looking to purchase a vehicle.

Jim C

8 de may. de 2016

I dreaded going to purchase a new car as I don't like the "dog and pony show" that is so often goes along with the purchase. The experience was the exact opposite of what I had anticipated, our salesman Gage was professional and friendly and the manager (Jade) didn't play the expected bad guy role that is often used as a sales negotiation tactic. I truly enjoyed the experience and left the dealership feeling I got a great deal on a new car. I would highly recommend this dealership and the above listed salespeople. (And no I'm not releated or personal friends with any of them.) Jim Collins 2016 Jeep Cherokee

Ugh24

8 de may. de 2016

Larry and the team were great! I appreciate how everyone took the time to answer my questions. I'm very pleased with my purchase even though I was so worried.

jimcollinsky

8 de may. de 2016

I dreaded going to purchase a new car as I don't like the "dog and pony show" that is so often goes along with the purchase. The experience was the exact opposite of what I had anticipated, our salesman Gage was professional and friendly and the manager (Jade) didn't play the expected bad guy role that is often used as a sales negotiation tactic. I truly enjoyed the experience and left the dealership feeling I got a great deal on a new car. I would highly recommend this dealership and the above listed salespeople. (And no I'm not releated or personal friends with any of them.)Jim Collins 2016 Jeep Cherokee

Switzer

8 de may. de 2016

Recently bought a new car at Oxmoor Dodge. The experience was great. Bridgette the sales manager was so helpful and worked hard to get us into a car we love.

Jordan Riley

5 de may. de 2016

Greg Brinley was extremely helpful and informative when I was trying to zero in on what car I wanted. I ended up buying a new 2015 Jeep Grand Cherokee. Greg did a great job working with me on the price. He and the staff at Oxmoor Chrysler Dodge Jeep and Ram made the whole car buying process extremely enjoyable and easy.

Bige_4053

5 de may. de 2016

I came from Cincinnati Ohio to check out a CR-Z I was interested in. Eric was seriously one of the most laid back & friendly sale people I have ever met... He allowed me to make my decision on the car without pressuring me (which I had left two dealers earlier in the day for). I love my CR-Z and left feeling like I made an acquaintance as well! I hope the best for you and your family Eric, if you happen to be reading this!

chrissy h

4 de may. de 2016

Great over all experience. The staff was willing to work with me patiently. They were also willing to stay late to complete the paperwork and go over all the functions of the vehicle.

xm25

4 de may. de 2016

As an active Army service member, I like things to go fast and smooth. Cary made that possible when I traded my Honda CR-Z with the Nissan Juke. The process and transactions were straight on point! I would definitely recommend Cary to other service members.

Jeepcrawler

4 de may. de 2016

Cary Luker was my salesman and sold me a Jeep Rubicon that I absolutely love. We came to terms quickly and I feel I got a great deal. Cary was extremely patient and answered all my questions on Jeep styles and packages. Thanks so much!! I'll be back!!

kdcl1

3 de may. de 2016

Greg was wonderful and a pleasure to work with! He was very knowledgeable about the car I wanted and the first car he showed us was the one I picked!

jash

3 de may. de 2016

Larry did a fantastic job. Showed me everything I was interested in and found out all of the details I wanted to know. He was not pushy but instead did a excellent job in presenting the vehicles and their options. When it came time to make the decision on buying, He worked diligently to ensure that every hurdle was taken care of and then gave myself and my wife space and time to make the decision we wanted, even when that meant he ended up having to stay later. I really appreciated how my family was treated with respect and care. Even after a small detail got lost in the shuffle on the night we bought it, Larry made sure it was taken care of after the fact. Really appreciated it. Thanks.

sueli62

3 de may. de 2016

Thank you Larry Kaplan for helping my son and I find the right car. The Avalon was perfect!!You were a pleasure to work with!!Susan Liter

Diana Raque

2 de may. de 2016

I will admit the last car I purchased in 2012, I walked out of this dealer and went across the river to Indiana. The service department and their work made me take another look at the sales side of the store. My salesman Larry Kaplan was patient, kind and allowed me the time I needed to make my decision without being pushy and demanding. He made sure my phone was paired to my Jeep and I understood everything before I left. The finance manager Duncan was also kind and as a fellow veteran was easy to identify with, making me more at ease with signing on the dotted line.

shelia minks

2 de may. de 2016

Greg Brinley was great .... he took the time to hang out with me and show me around, iam glad i made the trip to shelbyville road thank you !

JEFFREY TURNER

2 de may. de 2016

First and foremost I'm happy with my truck I purchased. I actually was talking to another dealer while I was working with Oxmoor and I stopped just because, I didn't feel pressured by oxmoor. I actually felt like I left the place with a new truck and a new friend. Most people may say " hey its there job to pretend to be your friend" or what ever. Well hey they did a great job in that case. Never once did I feel like my representative was rude or pushy, he knew his product inside and out. If you are looking for a Chrysler,dodge, jeep, ram or even a used vehicle I would recommend Oxmoor in a heart beat. Further more id like to thank Eric McPhearson for his fantastic customer service.

jim10

29 de abr. de 2016

Everyone at Oxmoor Jeep was very friendly and helpful, Greg Brinley knew what he was selling and walked me through everything and every button the jeep had and was able to do. He made sure that my phone was setup for the Bluetooth which would have taken me a day or two to figure out. Thanks again to the people at Oxmoor and Greg and also Bridgette

Lambkins7p

27 de abr. de 2016

My third time writing. Read my previous complaints to add on to this one. Now on top of all other repairs, the radiator needs replacing. DO NOT BUY A USED CAR FROM THIS PLACE. Unless you enjoy wasting all your hard earned money on a worthless piece of crap. Only respond to the good reviews. If you are buying brand new, sure great reviews. DO NOT USE THE SERVICE DEPARTMENT EITHER.

RobBob91

26 de abr. de 2016

Milena Asiryan was very helpful with the test drive as well as getting done fast. My sister also brought a charger from this Dealership and loves it even now. I will buy from here again.

Lovin my Durango!

26 de abr. de 2016

What an amazing experience I have had with Joe Zielonko & Jade Mitchell and the purchase of my Dodge Durango! The best customer service I have ever experienced at a car dealership! Joe & Jade both were (and still are) so helpful in the buying, financing and now learning a brand new vehicle process!! Both have gone out of their way to make sure I am highly satisfied with my purchase!! I absolutely love my car & greatly appreciate Joe & Jade and their professionalism & excellent customer service!!Might be another 10 yrs before I buy another car, but I know who I'm buying it from! :-) Thank you guys so much for everything!!

Sarah D

25 de abr. de 2016

I first worked with Joe almost one year ago. I came in with a Nissan Altima and $7000 negative equity. He worked relentlessly with the management and went above and beyond to ensure I was happy with my car-buying experience. My experience at Oxmoor was great and I left the lot in a beautiful brand new silver Jeep Wrangler at an unbeatable and affordable price. Fast forward one year: My husband and I come to Oxmoor with our newborn just to admire the Jeeps. We both traded our "fun" vehicles (my silver Jeep included) during my pregnancy for more family friendly vehicles. I wanted back in a Jeep so bad but thought it was impossible with the negative equity I had accumulated through three trades. We had no intention on buying another vehicle. I jokingly told Joe if he could get me the same monthly payments I would buy a Jeep right then. I have no idea how he did it, but once again Joe worked some sort of miracle because I left the lot in a GORGEOUS orange Jeep Wrangler with a better interest rate, shorter loan term, same monthly payments, and (after a small down payment) practically no negative equity left! It was a deal I could not pass up (plus, look at that beauty...)!Also, Oxmoor stands behind their vehicles. I've only encountered small hiccups, but each time they worked very hard to fix whatever issue I was having. I am so utterly impressed with this dealership and my experience(s) with Joe. I would HIGHLY recommend that anyone at least go in and see what they can do for you!! Actually, my husband just left there with his own brand new Jeep Unlimited today! (:

DrewW86

25 de abr. de 2016

In the past 12 months my wife and I have purchased three Jeep Wranglers from Oxmoor and more specifically from Joe. Our first experience with him in April of 2015 was amazing to say the least. He was able to find the vehicle that we wanted and worked to make it fit in our budget. Joe never pressured us into a vehicle price range we weren't comfortable with and even sat and assisted us with number crunching for the better part of a day. When my wife and I decided to get two more Wranglers in April of 2016, we knew exactly who to see. Joe was twice again an absolute pleasure to work with; his customer service doesn't stop after the sale is complete. He has sat down with us on a couple of occassions to give us his opinions on aftermarket modifications and resources.Buying a car can be a very stressful event. I've got to say that the Oxmoor team leads in the car buying experience and makes it as comfortable as possible. Once again, Joe is a top notch member of this team. Our brief interaction with Jade was comforting, he listened to a few of our opinions and has shared them with his team.If Oxmoor's customer service alone doesn'the sell you, they seem to have a wider selection of new vehicles with lower prices than the competition.

Jason7744

23 de abr. de 2016

I had a great experience at this dealership. My salesman Greg Brimley went out of his way to make sure I got the Truck I wanted with payments to fit my budget. There was no pressure or long waits. Everything went smooth and in a timely fashion. An awesome experience!

Dadsdodge

22 de abr. de 2016

From looking on line with the help ofTK and test driving with Miliena , professionalism was spot on with great service. And feeling that I got a great deal. Priceless

Mattyk_7

19 de abr. de 2016

I traveled 86 miles south to your dealership to look at a challenger. Milena was my sales representative and I think she did an outstanding job and answered all my questions. She made the process easy and enjoyable. I would recommend Melina and the dealership to my friends.

jennysjeep

16 de abr. de 2016

2nd stop at a dealership today and glad we stayed! Greg did an excellent job and was so easy to work with!! Will recommend to everyone who asks where we got this beautiful Jeep Grand Cherokee Laredo!! Thank you, Greg!!!!

JA026

16 de abr. de 2016

Greg is a very outstanding person to work with. No pressure was applied towards the sale and he had us in and out the door in a fast and timely manner. We had flown in from Chicago and he had kept in contact with us throughout the whole process and also provided the benefit of picking us up from the hotel we stayed at. We would definitely recommend him. Top notch salesman. Thank you Greg! Duncan is an excellent finance manager and actually tries to help you with understanding the complete finance process from beginning to end.

GarryB25

14 de abr. de 2016

This was by far the best experience buying a car I've ever had! Our salesmen, Joe was great with everything and very welcoming which gave us a feeling of comfort. He was easy going, simple & laid everything flat out on the table. I will definitely be buying another car with this dealership in the future!

LISA HANCOCK

10 de abr. de 2016

We drove 2 hours to oxmoor, and we have to say it was the best experience we ever had! Greg and Jade went above and beyond our expectations! Will definitely go back for our next vehicle!

TheGhost1951

9 de abr. de 2016

My wife and I were looking for a good used vehicle in getting ready for retirement. I wanted something that would be dependable for the wife when she was out and about running errands. We found 2 vehicles through an online search and one ended up being at Oxmoor Chrysler/Dodge. When we made our way by there we met Greg Brinley the sales man as soon as we walked through the door. He was extremely nice to work with, very hospitable and listened to what my expectations were. He showed us the 2015 Dodge Durango we saw online. It was more than what we expected (not the price). We then started working the numbers and Greg worked with us all the way. There was no haggle, with a very pleasing experience throughout the process. I would highly recommend Oxmoor Chrysler/Dodge and Greg Brinley the wonderful salsman. May God bless all. Roger from Kentucky 4/9/2016

MARGARET Dues

8 de abr. de 2016

They went over an above our expectations to get the vehicle we wanted. They didn't let anything get in the way!!! Greg Brinley did everything in his power for us to get the exact vehicle we wanted and Bridgette Taylor step up and got it to the lot!!!! all above expectation!! I'd give them 10's instead of 5's They were VERY helpful and very courteous!!!!

Mattinglyemilie

7 de abr. de 2016

Thank you Larry for helping us out so much. You worked with us an got us through everything. Your very patient an awesome dealing with my nervous self ????. I appreciate everything you did in getting me into my new jeep!! Thank you so much!! Awesome sales man!! Your the bomb!!!

Rachel

6 de abr. de 2016

We had a wonderful experience at Oxmoor Chrysler Jeep and RAM. Our sales man was very knowledgeable, friendly, and low pressure in helping us find the vehicles we wanted. The dealership was fantastic to work with us on a trade-in as well as price. We would definitely recommend this dealership and our sales person to anyone looking to purchase another vehicle.

terri ballard

5 de abr. de 2016

My sales rep. went over and above for finding my Jeep Cherokee Limited with what I was looking for. Seth Gardner kept in contact on every step of the way. He also followed up after the sale. I am very satisfied with my Cherokee and the sales experience.

Dmcmahan81

5 de abr. de 2016

This place is the best. They are real people who treat you with respect and grace. They give you the truth and don't just sale you car but, try to sell you the right car that you need and can afford. If you need a place you can feel at ease; then go see them and let them show you how buying a car should feel and be.

Harris

3 de abr. de 2016

If you're looking for a great deal go see Jacquan Persley at Oxmoor. Jacquan made my car buying experience a lot less stressful. Jacquan was very knowledgable about the vehicles I was looking at. I'm very satisfied with my new Jeep Grand Cherokee.

Fox

2 de abr. de 2016

I have purchased many vehicles in Louisville over the years . I have have no problem saying that my experience with Oxmoor Chrysler has been the best . Greg Brinley and Jeremiah Six are a Class Act , they Listened to my needs and concerns and put me and my family in a very nice Car that I am sure we will enjoy for years to come . Both Greg and the Manager Jeremiah took their time with my wife showing the host of extras on the Car and how they worked . No pressure , no hassle , straight up good business . Highly recommend.

dgwitty

1 de abr. de 2016

EVERYONE INVOLVED MADE THE WHOLE PROCESS VERY EASY . THEY GOT ME IN AND OUT FAST.I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A CHRYSLER JEEP OR RAM

Tonishaw2016

1 de abr. de 2016

When it's time to purchase your new or used cars, the place to buy your car is Oxmoor Dodge, Chrysler, Jeep! Everyone there went above and beyond to make our car buying experience great with EXCELLENT customer service! Special shoutout to Larry, Stewart, Duncan, Jay, and Raven for a job well done!

Vanbuyer

1 de abr. de 2016

We started at this dealership because my husband had purchased from Oxmoor Toyota a couple of years ago and had a good experience with them. Our salesperson, Eric McPherson was great. No pressure but very helpful and friendly. We went in looking at used vans and left with a new one due to nice dealer incentives. We've had the van for two weeks and love it! This is our second Town & Country. We had the first for ten years and are hoping to keep this one just as long.

Noyes48

1 de abr. de 2016

Greg and other employees were fantastic to work with. Answered all my questions and was attentive to concerns. Made sure we were satisfied with our purchase. Would do business with again

Holly P

31 de mar. de 2016

It was nice to have someone listen to my concerns no matter how petty. I bought this car with only 3 miles on it. I want to make sure everything continues to work great and not ignore the little things that can become major.

mjames001

26 de mar. de 2016

This review is based on both the service performed on my vehicle on 22 March 2016 (service advisor - James McDaniel) and the service performed on 15 October 2015 (service advisor - Adrian Moreno).22 March - Vehicle brought in for a 9:00 AM appointment for an oil change, tire rotation, and a malfunctioning 12V power outlet. James McDaniel wrote the work order at 8:52 AM and took my coupons for the oil change and tire rotation. The 12V outlet problem was corrected with a micro fuse. The oil change and tire rotation was performed and the vehicle was said to be ready to go at 10:39 AM. After paying my bill, I was somewhat confused with the charges on the oil change. My coupon indicated an oil and filter change (adding up to 5 qts of motor oil) for 24.95. As my vehicle holds 7 qts of oil, my assumption was I would be charged for an additional 2 qts of oil that would not be covered on the coupon. The bill indicates I have been charged for all 7 qts of oil. It certainly seems that your oil change coupon is not exactly "truth in advertising". When I exited the parking lot on my way home, I checked the tire pressure sensor and was shocked to see that the left front tire was at 41 PSI, the right front and left rear were at 49 PSI and the right rear was at 54 PSI!!!!! Are you kidding me? The max recommended PSI for the tires is 36 PSI. Is this the kind of attention to detail afforded to the customers by the so-called mechanics in your service department? I immediately returned to the service department and informed James McDaniel of the problem to which he replied "that's not good". He sent the vehicle back to have the tire pressures set to 36 PSI. He indicated it would only take a few minutes. After 40 minutes McDaniel brought the vehicle out and his only comment was "all four tires show 36 PSI". No explanation or apology was provided for the sub-par work in the service department.15 October 2015 - Service appointment for a recall (radio security), oil change and tire rotation. Work order was opened at 9:47 AM and vehicle was listed as ready at 11:32 AM. The vehicle was brought to the parking lot and I waited an additional 45 minutes before approaching Adrian Moreno. He informed me he was waiting for the paperwork from the mechanic. After waiting nearly an additional hour from the time the vehicle was brought out, I finally departed. It seems the unresponsiveness displayed by Mr. Moreno is tolerated by management and speaks volumes about what is considered acceptable business practice.There are other places to have services performed. Based on these two experiences, I can't recommend Oxmoor until these deficiencies are corrected.

Ram truck

22 de mar. de 2016

I had the pleasure of dealing with a young salesman Gates McClinchie he was great to deal with very knowledgeable. I highly recommend him to anyone looking to buy

Oh boy

21 de mar. de 2016

Milena terrific. Listens, responsive, follows-up very timely and completely. Fair value on trade. Found right car for my son. Detailed very well. Bobby Montgomery very consultative and helpful.

bradster

20 de mar. de 2016

Greg Brinley, Bridgette and Jade worked as a team to get this deal done. They were cordial, funny and helpful. Really great group of people here at Oxmoor. Came from out of town to purchase this vehicle from them - that is how good they are! Thanks for all you did!

poiuyt

19 de mar. de 2016

Went in to just look and see did not think we would be able to get a car but Larry helped us out in every way and we drove off in a new car that day

jamesacton34

19 de mar. de 2016

Our salesman went the extra mile to get us the car we wanted. Our experience could not have been any better he was extremely friendly as well.

rons

17 de mar. de 2016

I called Oxmoor to arrange to have my truck repaired. Samantha Salmon was my Service Advisor. I arrived slightly early for my 7:30 AM appointment. Samantha met me immediately to welcome me and begin the paper work. She was thorough in preparing the work order and clear in letting me know about cost. Tim gave me a shuttle ride to my office and was most pleasant.

brianwise

17 de mar. de 2016

My time was well taken into consideration. Quick, easy process. Followed threw on everything they committed to. Greg and Jeremiah made typically unenjoyable car buying process painless.

DuaneS

17 de mar. de 2016

Working with Greg was an enjoyable car buying experience. He spent a great deal of time letting me evaluate and test drive the vehicle. He was very knowledgeable about the RAM 1500 and stayed late to let me test drive the vehicle the first time and once again when I decided to make the purchase. Once I decided to purchase the vehicle he worked with the sales manager to get me a great deal and brought in the finance person when I had questions about one of the incentives. Throughout the process Greg ,and everyone else, was always professional and courteous. It was truly an enjoyable experience.

Kevin McIntyre

15 de mar. de 2016

Very friendly and courteous sales department! I was waited on in a timely manner. All service met up to my expectations. Will continue to use this service department on my truck.

journey

14 de mar. de 2016

Greg was super friendly and so helpful, I felt as if we had always been good friends. My questions where answered and the time was given, even staying over after closing hours to help me. I couldn't be more happier with my new auto and sales associate. I have found my new dealership at Oxmoor Chrysler even if it means crossing the bridge to get here. I would recommend Greg and the dealership to all my friends and family. Thanks for all you have done. Your Outstanding.

Nate687

13 de mar. de 2016

Eric was very helpful.We had communicated for around two weeks on the vehicle I bought and he was very easy to get a hold of and always avalailbe for any questions I had. Friendly atmosphere and made it quick and easy to get in and out of the door and into a new (new to me) vehicle!Thanks again for your help Eric!

JIKraus

12 de mar. de 2016

Great experience. The sales man went over and beyond my expectations. Was in and out in a mannerly time. Drove my new Jeep home the same say. I would recommend Oxmoor Chrysler dealership to anyone looking for a new car. Thanks for everything :)

noway

12 de mar. de 2016

Has a great experience with this dealership and would recommend it to all my friends. I really like the truck that I purchase and thought that I got a really fair deal.

dcyoung

11 de mar. de 2016

Greg was a very good sales person and very helpful in getting me the best deal possible I would recommend him and oxmoor Chrysler to all my friends

Cargal10

11 de mar. de 2016

Sybil Koch and Samantha were so helpful. They really worked together as a team to make my visit to the service department a near perfect experience! Hang on to these two gems!

Jwills217

11 de mar. de 2016

I worked with Chris Holly and he was great to work with. Initially approached by an offensive associate named Larry, literally felt like I was talking to a criminal. Chris was professional, always answered my calls, and took my rental back with me/gave me a ride back to the dealership. Bad start with Larry/Good ending with Chris

dreab89

11 de mar. de 2016

Sybil Koch took great care of my car and my needs. She listened and answered all of my questions and concerns. She made sure the job was done right with no hesitation. I recommend anyone to go see Sybil with any maintenance questions or concerns. Thank you again! Your customer care was greatly appreciated !!

Jerton15

10 de mar. de 2016

I'm not from Louisville any longer but my ram truck was in need of major repair. In the year 2000 I became a loyal Chrysler customer and since I've owned 5 pu trks and 4 jeeps new and used. The service I received at Oxmoor Dodge/Ram was exactly why I believe in the product. Excellent. Thanks to all especially Samantha it was nice to feel wanted and at home.

MegaRam Tommy65

10 de mar. de 2016

The experience was unlike any other. You got greeted at the door with a smile and a hand shack. The sales associates was very respectful, helpful and knowledgeable of the vehicles they sold. They tell you up front what they can do, no hiding behind the numbers. To me that's a big sale point. I have dealt with other dealerships in the past that don't even come close to this dealerships. They make you feel like your part of the family, not some number on the sale board.

Ridhill

9 de mar. de 2016

I saw a 2014 Dodge Charger on Autotrader, and then called to discuss a trade. I talked with Cary Luker, and we were able to work out a trade over the phone. Cary was very helpful to me, in that we live almost 600 miles from the dealership, and it was very important to me to know what I was getting before traveling to the dealership. Cary was able to work out an arrangement where I was able to put down a deposit to hold the car until all of the financing details could be worked out - and to allow us time to drive to Louiseville to trade the cars. The car appearance and condition was just as Cary described it. Cary was even able to work out a solution to an issue caused by Autotraders website. We also had a very pleasant exchange with the Sales Manager, Jade Mitchell as well. Overal, I was very pleased with how well Cary was able to orchestrate a trade in deal from 600 miles away.

Boone1958

9 de mar. de 2016

Larry was an excellent salesman. No hassle, very friendly and courteous. Answered all my questions. Would highly recommend him for any new or used vehicle needs!

Betty from Hillview

8 de mar. de 2016

Had a wonderful experience purchasing my used car. My salesman, Cary Luker, was very knowledgeable of the vehicle and very professional. Would definitely recommend him and the dealership.

mark1961

7 de mar. de 2016

Greg was very great to work with & the whole process went very well.I think this was the best experience I have had buying a car.

Adam1234

4 de mar. de 2016

Went there looking to buy and was given the car I wanted at a reasonable price. No hassle or fuss. The sales person was very friendly and went out of his way to get me in the car I was looking for.

Wildcat Tim

3 de mar. de 2016

I purchased a vehicle from Oxmoor. I had a great experience from first looking at the vehicle to my test drive and then bringing my wife back the next day for a test drive. The salesman, Eric McPhearson was very helpful and did not hassle or pressure me. Our great experience continued all the way through closing the deal with the finance guy USMC Duncan. He even introduced us to a program that would boost our credit score.

Dodgeboy

3 de mar. de 2016

If you are in the market for any type of vehicle look up Cary Luker at Oxmoor CDJR. This man is knowledgeable, friendly, and a pleasure to deal with. I give Cary FIVE STARS.

Lesjful

2 de mar. de 2016

Very professional, friendly and knowledgeable sales and finance staff. We worked with Eric McPherson in sales and Duncan in finance. They didn't hurry us when we were there past hours on a Saturday night. They knew their stuff and this was one of the most pleasant buying experiences we have had. Keep it up, Oxmoor.

Kim & Doug belcher

1 de mar. de 2016

I loved our salesmen Greg Brinley! He stayed late on a Saturday for us to finish up our sale! Please go see him if your looking for a new ride! Kim & Doug belcher

Gbfrazier

1 de mar. de 2016

After searching for several months for the perfect vehicle for our family we were quickly led to this dealership by Cargurus.com. My husband called in and spoke with the sales manager and we were road tripping to pick up our vehicle. Our salesman, Eric, was very nice and knowledgeable. He made the entire car buying process fast and easy! Highly recommend this dealership and Eric!

HellyesCat

1 de mar. de 2016

Larry was the reason I even walked into the showroom. Larry was my first contact on the lot and his friendly, welcoming attitude put me at ease. All of the people I met and dealt with throughout my experience at Oxmoor Chrysler were extremely professional and knowledgeable. It was a great experience to deal with the entire Oxmoor crew. I have walked away from many car dealers over the years but I stayed at Oxmoor and I will return as well as make positve recommendations to others.

Freddy55

27 de feb. de 2016

Seth Gardner was a great salesmen! Very helpful and friendly! Made the experience a good one, since buying a car is never fun. Very quick service to get me out the door in my new vehicle!

Sheila

27 de feb. de 2016

Best buying experience I have had. Made a 5 hour drive just to get to this dealer. No surprises everything was ready for me when I arrived. Greg was great. I would make the drive to purchase from him again.

Susan L

24 de feb. de 2016

My vehicle was serviced in an appropriate amount of time. Sybil was especially friendly and followed through on her belief that my car would be done around 2:00pm. I also asked foot my tires to be checked for appropriate air pressure and she made that happen at no extra charge.

crxpressrac

23 de feb. de 2016

I was interested in a particular car found online from out of state. This dealership was more than accommodating and helpful. Upon arrival at the air port Cary was already at the airport to pick me up. We headed straight to the dealership and he had the vehicle I had selected waiting and ready for me out front. They finished my paper work while Cary and I went over the vehicle and did our test drive. I was out of there and back on the road within 2 hours.

Chenoah Clark

23 de feb. de 2016

Greg met all of our needs and was very patient with us. Him and Bridgette went above and beyond to meet our monthly payment budget. Bridgette even made it a point to chase me down and give me a hug before I left. All of the employees that we came in contact with was very pleasant. My husband had only bought his cars from Bob Montgomery since he was 16 years old so it was a very nice surprise to see his son Bobby working there. It was confirmation that we were at the right place. My husband will be needing a new vehicle soon and Greg will be the first person I call!

Samabdol

23 de feb. de 2016

Friendly staff, and reasonable prices. I had a good experience. It too a while but I think I found what I was looking for and I recommend this place.

mommy113009

23 de feb. de 2016

They did a great job at getting the price down to where we could afford it. They never gave up until they knew we were satisfied.

Diablo4

22 de feb. de 2016

They were very fast and very nice to help me with everything . They made sure I understood everything on the new car and gave me a stress free time

Newjeepguy

22 de feb. de 2016

I had a really good experience. At the dealership. They made the purchase decision very easy. Thanks for the extended test drive. The finance department can stand to pick up the pace though.

Tc2015

22 de feb. de 2016

The people at oxmoor Chrysler Dodge Jeep and Ram were great at finding me the car I wanted at a great price!! Their customer service was top notch and my salesman Greg Brinley even followed me home to drop off my other car all the way on the other side of town!! I will be recommending Oxmoor Chrysler Dodge Jeep and Ram to everyone I know looking for a new or used vehicle!!

Nadine

20 de feb. de 2016

Oxmoor Chrysler Dodge Jeep went above and beyond to help me find, and close on my new vehicle!! If you're looking for great service, give Oxmoor a visit.

Jefthe23

20 de feb. de 2016

Great service except credit department. I have good credit and give me a higher interest.the only good was the good experience with the sales man.

Mitchell1

20 de feb. de 2016

I was very happy when I called the dealership about a 2015 Chrysler 200s that I seen online. I dealt with Seth Gardner and he had the car ready for me at our scheduled appointment. Test drove the car and liked it, so we started talking finance, and I never felt pressured about making a deal. I had a great experience, all my questions were answered, Seth was very knowledgeable about the car. I can't thank him enough for taking my calls and working with me on everything. Thanks a lot.

Ruby2015

20 de feb. de 2016

No pressure in making the sale. We were able to take test drive with Seth. He showed us features about our new ruby! There was no hovering while we were discussing us making the purchase. The lot was busy today but we were never forgotten. Would recommend Seth and Oxmoor Jeep to our Jeep friends!

Mitchell1

20 de feb. de 2016

Had a great Experience. Seth Gardner was a great salesman, helped me with everything I needed. Purchase was made simple, they worked with me and got the price just right.

Stephen13

19 de feb. de 2016

I had a great experience working with Lexi online and Eric in store. They worked with my needs and found something that worked within my terms. This is the best car-buying experience I've ever had. Thanks, guys.

Hood1

19 de feb. de 2016

I am so thankful I had the opportunity to work with Chris! He was great from the first time we met and even after I was handed the keys to my car, even checked on me and the new car a few days later. I know I can still contact Chris with any questions.

Car rating

19 de feb. de 2016

Excellent service. Very friendly and helpful. Always available. Jacquan Persley, the salesman and Mr. Duncan the financial advisor were excellent. Customer service so good I bought two vehicles.

jbardis

19 de feb. de 2016

I have tried contacting this place for over 2 weeks trying to speak with anyone in finance. i have left voicemail after voicemail with no one seeming to care. Definitely not the same customer service I experienced when i spent 45k on a new car.

Brad12345

17 de feb. de 2016

Our sales rep, Gates, did a great job of getting us lots of pricing options and answers in a very compressed timeline. Gates got us the exact car we were looking for at the best possible price and worked off-hours to make it all happen.

3 Jeeps

16 de feb. de 2016

If you're interested in a Jeep or Chrysler go to Oxmoor and find Ryan Burton great person and sales associate will help you find your next vehicle .Next find Jade Mitchell sale manager . He is one of the best manager I've worked with in the purchase of a new vehicle. FYI I've worked with many. Very professional. Oxmoor take care of these two.

2015CHEROKEE

16 de feb. de 2016

Eric,First of all I would like to let you know that you as well as all of your superiors and support staff were the most courteous group of people I have ever dealt with at an automobile dealership. My buying experience was second to none. I will recommend everyone I know in the market for a Chrysler, Jeep or Dodge to Oxmoor without hesitation and ask specifically for YOU. Please thank everyone an excellent buying experience!

ChrisFu

16 de feb. de 2016

Chris was a top guy to work with and I'm more than happy to recommend himself and Oxmoor to others. I had been working with several other dealerships looking for a new car, however soon as I started to work with Chris, everything moved along so smoothly. I got the deal I had been wanting and the car I had been hoping for. Chris was always in touch along the way and worked as a Rockstar to get the pricing I wanted. Even after the car sales he's still been in touch making sure things are going smooth for me.

sarahball

16 de feb. de 2016

Everyone at Oxmoor Chrysler Dodge Jeep Ram was very helpful and patient as buying a car was a new experience for me. Chris was great at answering all of my questions and took his time explaining everything in a way I could understand. Next time my family or I needs a new car, we will definitely be back!

John & Sharon

16 de feb. de 2016

My first time in Oxmoor Jeep and we weren't disappointed. Since my first new car(Vega GT) to now, my new car purchase was the easiest of all! When Jade Mitchell made me an out the door offer I immediately said yes. The wife and I did make them work to get the vehicle she wanted. Ordering it (Jeep) was the only way to get the options she wanted. The Cherokee Trailhawk arrived in 3 weeks with a normal special order time of 6 to 8 weeks. Jade had it waiting for pick-up in their lobby with a green bow on it. This was a special Valentine for my wife. Thanks to all at Oxmoor JEEP!!!!!!!!

redmike1

15 de feb. de 2016

Overall 6 star service! Seth Gardner is a leader on the sales floor. Impressive knowledge on any vehicle he sales, and extremely personable with clients.

Buyer4125

15 de feb. de 2016

Our family had been searching for a van for about a month. I finally broadened our search to included the Louisville area and boy, am I glad! I found a van online at Oxmoor Chrysler that I thought might work for us so I called the dealership and spoke with Seth Gardner. He was eager to help. After speaking with my husband, we decided that that particular van had more miles than we were looking for. Within a few hours of relaying that to Seth, he had found one with less miles and it was just what we were looking for! We bought the van he found for us a couple of days later!

FirstJeepWrangler

13 de feb. de 2016

Great selection of vehicles, Gates McClinchie our salesman was very friendly and knowledgeable about the jeep we purchased. Easy to do business with, definitely recommend Oxmoor Jeep.

hightower

13 de feb. de 2016

Seth was great, I stated what vehicle I wanted to look at and he stayed focused on that vehicle. He did not make excuses for me to look at something else. He worked with me and did a great job. Thank you

Kb

12 de feb. de 2016

Eric was the perfect sales person. He gives you room to make decisions, he replaces high pressure with great customer education. Knowlegable, giving us options for our purchase. Great experience.

Botch1970

10 de feb. de 2016

I recently received a letter stating that my vehicle needed to be serviced for an airbag recall problem. I set up an appointment the following Saturday. I want to thank Sybil Koch for getting me in and taking good care of me and my vehicle during this visit. The service was done in very timely manner so my wait was not long at all. Thanks Sybil and you guys keep up the good work.

Firefighter3752

9 de feb. de 2016

One of the best purchase experiences I've had. The salesman, Seth Gardner, was very helpful and direct. There was none of the pushy sales hyperbole I've grown accustomed to in the car sales world. Simple straight factual answers to to questions both good and bad. I would recommend Seth and oxmoor Chrysler to friends and family, alike.

FrankieG

8 de feb. de 2016

I received great customer service, without any hassle. Great overall experience. Mile a was very helpful and courteous always made me feel at home. I was going to buy a challenger and Nikki provided me with prompt pictures of the vehicle and plenty of details, she helped me make my mind up on where to buy from. Mr. Six made my buying experience very easy. Thank you also much!! I love my Challenger.

Akoon75

7 de feb. de 2016

Very thankful I continued my business with Oxmoor!! I would highly recommend them for your next vehicle! Very knowledgable in upfront. Seth was very helpful

Jakeblieden

7 de feb. de 2016

We were recommended Seth by a good friend of ours and he did not disappoint. Seth was, in the simplest terms, the best. He was patient and extremely witty and hilarious. He gave us everything we needed with a smile on his face and with extensive knowledge about every car he showed us. I would recommend Seth and this dealership to anyone who asks.

Meaghanh

6 de feb. de 2016

This was my first experience buying a car like this. Milena was extremely personable and made sure everything was taken care of. I had a great experience and I will definitely be back to buy more cars in the future. Thanks Milena!!

Momofmany

6 de feb. de 2016

Our salesman was AWESOME........ While our buying experience was great, being able to get our plate was awful. Our paper plate expired by 3 days, when I called to inquire the title department acted like it was no big deal. A guy from Oxmoor met us at our local branch was 20 minutes late and caused even more delays. I wouldn't let the license plate hold me back from going there again, but it wasn't the easiest for the buyer.

Bigdog

6 de feb. de 2016

Seth Gardner took care of me came down from Cincinnati told him wsntci had to have they made it happen .it was hassle free thanks again Greg schmeusser

Dkell12

6 de feb. de 2016

Very friendly and helpful. Did not push me to buy anything, but was very helpful and answered every question I had. Great customer service. Would definitely recommend this dealership

bmc0727

5 de feb. de 2016

Seth Gardner is an awesome salesperson to work with! He didn't hassle us, he allowed us to tell him what exactly we were looking for, and he lead us in the right direction. He was super helpful, and had great knowledge of the vehicle we purchased. We would recommend him, and this dealership, to anyone! Thanks again, Seth! You're the best!

Tally Ho

3 de feb. de 2016

I traded in a Ford F-250 diesel long bedFor. Ram 2500 longhorn diesel. No comparison with quality and comfort. I am very happy with the whole process

Kate2014

3 de feb. de 2016

I really enjoyed the car-buying experience at Oxmoor. The sales staff were friendly and personable and I didn't feel pressured to buy any thing and Eric was very easy to work with. It took a while for the whole process to finish, but the staff was very entertaining and my 12 year old made a lot of friends that day! Thanks everyone!

MAJ

3 de feb. de 2016

I bought a new Ram truck and my experience at the dealership was great. Cary Luker was the sales guy who worked with me and he knew the products very well and he was a pleasure to work with. Top notch and very professional. If you need a vehicle I would certainly recommend giving him a shout. Buying a car can be a dreadful experience and in this case, I have to say it was enjoyable.

Jodee1017

2 de feb. de 2016

Jacquan Persely was a wonderful salesman. He wasn't pushy, followed through with all of my requests and answered all my questions in a timely manner. This was the fastest car buying experience I've had and I didn't feel as if I was being taken advantage of. I would definitely recommend Oxymoor Crysler.

2016 jeep

2 de feb. de 2016

Sales person are nice and cool,they are helpful.l aspect same kind of response on my next visit on service and oil change visit

2016 McClain

2 de feb. de 2016

Thanks , Cary Luker for the warm welcome into Oxmoor and for being so concerned about me as person, rather than a customer. That itself spoke volume about this dealership as a whole.I love my Ram and couldn't have made a better choice to purchase it. I also enjoyed the in depth detail underwriting conducted by usmc Duncan. saving the best for last Oxmoor internet manager Takisha Coward you created my wonderful experience. Thank you for everything

nascar

1 de feb. de 2016

My experience in buying a used car was great. The people were very helpful in making my decision and treated me very good. Greg, Bridgette and Duncan went above and beyond to finalize my transaction. I would definitely buy another car from them.

RyanLee

1 de feb. de 2016

I have nothing but positive things to say for this dealership and especially the help/service I've received from Eric McPherson. I am physically disabled and shopping for a car can be a very painful and exhausting process--so much so, that I dread looking for a car. Eric really helped to make sure everything was as streamlined as possible and went above and beyond to make sure all accommodations were met. I will likely buy from them in the future since they made it as stress free as possible.

Gmo21

31 de ene. de 2016

The dealership and sales person, Eric, really took the time to learn what I wanted in a car and did a great job in finding a car that matched my interests and price range. He did an excellent job of explaining the car and it's amenities as well as the process of leasing. I was very happy with the service I got at this dealership and am excited to start driving my new car!

Dodge phantom

31 de ene. de 2016

Sandra Geary went above and beyond to give great service. Job was completed in a timely manner and everything was explained in detail. Definitely will be recommending her to others.

ShaneB

31 de ene. de 2016

Milena displayed superior customer service throughout the whole process. She answered every question I had & responded to every text & phone call. Milena has followed up with me to make sure I was completely satisfied. She has made the experience relatively painless.

Jenna Hopkins Green

31 de ene. de 2016

Great experience! Salesman doesn't want to get you into a car, they follow-up with your experience after you purchase a vehicle. So fast and friendly!

kevinrayburn1969

31 de ene. de 2016

Personally, my credit is a mess. I was treated with the same respect and courtesy nevertheless. My sales rep was Seth and he along with his manager went the extra mile to get me approved for the car of my dream. I remembered many times being quoted a payment then when it came down to closing the deal, the payment was a bit higher and the F & I manager trying to sell me an additional warranty. I can say for a fact that Richard who closed my deal was as transparent and kind as they come. My payment was exactly as quoted and he stated there was enough warranty left on the vehicle I chose so any additional warranties would be a waste of money. In fact, we spent more time talking about family and sharing stories then we did closing the deal. All and all, I would have to say this was my best experience ever in regards to purchasing a vehicle and would recommend Oxford Chrysler to anyone regardless of their credit situation.

joel42561

30 de ene. de 2016

Having just returned to the U.S. after living abroad, I was a little apprehensive about getting back into the car-buying mode. But when I met Eric, I automatically felt a sense of ease. I could tell he wasn't just trying to sell a car, but wanting to help me make the best decision as possible by building trust. He even went out of his way to drive me back to the dealership after I had to return the rental vehicle I had been driving. Duncan was also extremely helpful in working with me to get the financing just right. I would have no hesitation going back to Oxmoor Chrysler, and/or recommend them to my friends and colleagues. Thanks again for making it a win-win for all of us!

Alharl02

30 de ene. de 2016

The process was longer than I would have liked but I'm happy with my overall purchase. William was very helpful, finding me a car that was within my price range and with all the accessories I wanted.

Cjjeep

29 de ene. de 2016

We shopped probably 10 different dealerships in the Louisville area to trade in our 2013 Lincoln MKX. Oxmoor Jeep gave us $3000 more for our trade than the Lincoln dealer! Really great experience, and that's hard find anywhere buying a car. Highly recommend this dealership especially the salesman Seth, really great guy to work with.

Violette

28 de ene. de 2016

Seth was wonderful to work with he had all the answers and was great at explaining everything we further question. We didn't feel pressured to buy the jeep ... Which was important to us. No bs thought out the process even when signing papers they weren't trying to sell us anything we didn't need. Fast and smooth process! Thank You!

Michigan carbuyer

28 de ene. de 2016

Let me start by saying that I found this great deal on the Internet. The entire staff worked with me over the phone as I live in Michigan. After securing the best deal that I could. I rented a car and headed to Louisville to pick up my new van. My salesperson (Raven) met me at the door and took me to my van which was cleaned and full of gas. She showed me how everything worked and helped set up the satellite radio. She even drove me to turn in my rental car. We did all the paperwork in about 20 minutes. It was a pleasurable experience, everyone was friendly and attentive- worth the 320 mile drive. I don't know why but the same van in Michigan cost enough more to make the drive worth it? Unlike other dealers they actually sold the van for less than the Internet price.

jeepdriver

26 de ene. de 2016

Seth Gardner was exceptionally helpful. He was particularly effective in expediting the sale and minimizing the amount of time I had to spend in the dealership. Paperwork was done quickly and Seth's follow up was quite prompt.

Saggus10

23 de ene. de 2016

Seth was a great salesman and made it a great experience. Made sure we were comfortable and didn't make us wait long to get paperwork done. Very sweet to our kids.

Deputy Lucy

22 de ene. de 2016

Just bought a new 4 door Jeep Sahara Unlimited from Milena and I absolutely love it! Great customer service is very important to me and Milena was the best. Professional, efficient and knowledgeable.She was so helpful that we even brought her cupcakes when we picked up the Jeep!Thanks, Milena!

Anewjeepguy

20 de ene. de 2016

I worked with Ryan on January 16 2016 with my wife Kristina, and we only came to the dealership to test drive the new 2016 Jeep Cherokee. We were deciding between the GMC Terrain, the Chevy Equinox, and the Mazda CX-5. We had not considered the Jeep until the day we walked on the lot, and loved the car more than any of the others. When we got out of the test drive Ryan was extremely knowledgeable about the Jeep that we drove and what features were available on the model we were wanting. He is a very personable, (very down to Earth) professional individual. The thing that stuck with me most was the fact that he knew we were shopping, but did not try to push us to the table that day. I left that day feeling like we had someone who would work with us and not try to put us in something we didn't want. All other dealerships that we visited tried to sell a car that day, and we weren't ready. On Tuesday January 19 2016 I went back to test drive one more Jeep to decide between the Latitude or the Trailhawk. We decided on the latitude (namely due to me knowing my wife wouldn't like the off road feel). He was willing to put off a sale for the month of January for us to order a Jeep the way we wanted from the factory. Unfortunately (not reflected on him or his sales managers) the color we wanted to order was not in production for this quarter. He then located a Jeep that matched what we wanted and I worked out the deal with him. Not only did he not make me get the Jeep sooner than I wanted (Monday) he actually worked with his finance managers and sales managers and they came up with a plan that would allow us to get our Jeep now instead of wait, that worked with us. He even offered to push it further back into February so we would be more comfortable, but we knew we would be able to get it. Regardless... the point of this review is to say how great of a sales experience I had with Ryan and Oxmoor Chrysler Dodge Jeep Ram. I would recommend anyone to Ryan.

Tyson1

18 de ene. de 2016

Larry,Bridget,Lexi,and Dawn were all very helpful and understanding to our needs. The process of buying a car from them went very smooth. I would recommend anyone I know to them who is looking to purchase a car in the future.

Todd1000

17 de ene. de 2016

We bought a 2015 Chrysler Town and Country and we are very happy with the deal we got. Ryan Burton was very helpful and patient while we test drove 2 different vans and found one my wife is very happy with. Everyone we dealt with was very nice and helpful.

Mike B

16 de ene. de 2016

Spent several days back-and-forth with two other dealerships in Louisville letting them know what I had to trade what I had to put down and what I could afford a month . I wanted a no haggle black-and-white yes we can or no we can't answer, The other dealerships went back-and-forth and back-and-forth . I called Oxmoor and spoke with a Jon Kolts, over the phone told him what I had what I wanted , within 30 minutes he called me back said they could do it. drove straight to Oxmoor dealership, my wife loved the Durango. Jon walked her step-by-step through all the electronics and special features of the Durango. I was so impressed with the dealership I called my mom recommended her coming up talking to Jon about buying a new minivan. Duncan in financing was very helpful, we will be back for our next vehicle.

Moreno

14 de ene. de 2016

Jeremiah and Chris were excellent. Chris was new but eager to learn. Would return to this dealership because of these two men and price. Great job!

Doug123

12 de ene. de 2016

Great dealership. Very price competitive...great selection, and very professional! I would recommend this dealership any day. Great experience!!! I really enjoyed every aspect of this buying experience.

Amys1027

12 de ene. de 2016

Wonderful dealership! Great salesperson, very friendly and helpful!! Gave us great information and helped us pick the best vehicle for our needs and price range. Thank you Eric McPherson you are the best!

rpbenn02

12 de ene. de 2016

This was one of the first times I've been to a dealership where I actually felt comfortable and not pressured into anything I didn't want. Seth was great to work with-- he was as knowledgeable as he was personable. I would send all of my closest friends and family to buy a car from Seth in a heartbeat. Bridgette was equally great to work with. It seems as though Oxmoor really sees their customers as actual people and not just possible sales.

Satisfied Customer

11 de ene. de 2016

Seth Gardner was the salesman I worked with. He was very personable, and extremely helpful. Seth helped me to quickly find what I was looking for. Seth took me on a quick test drive, and quickly had the manager work up pricing. My overall experience was efficient, in the best way, and truly enjoyable.

Wolfseer

11 de ene. de 2016

Seth was very professional , when I ask questions if he didn't know the answer he would go and get me a answer ! Overall we liked the dealership and salesman we went back two weeks later and bought another Jeep .

Happy Momma

11 de ene. de 2016

Seth Gardner recently sold me a Jeep Wrangler for my daughter. He went above and beyond. His amazing service helped make this a memorable event for our family. Seth researched and helped make sure our daughter was getting the best vehicle to meet her needs. He texted after the sale and shared in the big reveal of this present for our girl. His genuine enthusiasm and kindness will never be forgotten. My daughter was so excited and wants to go meet Seth in person to thank him. Thanks to Seth, our family will be visiting Oxmoor Jeep again in the future. In the words of my 15 year old daughter..."He rocks!" Thanks Seth Gardner! You do an amazing job!

LAS

11 de ene. de 2016

Came in with my daughter to purchase a used truck.... It was a very pleasant experience... Got the truck! Seth Gardner was wonderful to work with!!!

scruce1

10 de ene. de 2016

I've been looking for a newer (but used) explorer for a few weeks and went to Oxmoor Chrysler to look at a local trade. Gates came out and asked to help me, after decided the local trade wasn't what I was looking for he took the time to look up other explorers (because they are part of the Oxmoor Group they have 1000's of vehicles they can look at for you) and took the time to find one that I fell in love with down the road. He drove me to it and took the time in the freezing cold to jump the car (even though we later discovered it was the key fob needing a new battery, not the car). He continued to go above and beyond to make sure I was purchasing the car that suited me best and made sure to take the time to look over the carfax and financial information with me. They even offered me the most for my trade in from 6 local dealers that I previously visited! Having Gates go the extra mile will make me purchase all of my family's vehicles from Oxmoor Chrysler and him from now on. I highly recommend Gates if you are interested in any type of vehicle!

Clay

5 de ene. de 2016

My wife and I recently bought a used Jeep Cherokee from Oxmoor Chrysler Jeep. I have to say that it was the easiest car buying experience that I have ever had! Jon from sales made the car buying process so easy and pain free. Jon had me in and out of the store with the new Cherokee in under two hours. If you are going to Oxmoor Jeep then please ask for Jon!!!

Steve

3 de ene. de 2016

Went on December 29 to look at some Town & Country vans and quickly found a couple like we was wanting. It was fairly late when we arrived, and Jacquan Persley went above and beyond the call of duty, along with the sales manager, Jade Mitchell, to stay after closing to let us examine and test drive. We was able to work out a deal I was pleased with and closed the deal. Paul Mahoney was a great guy to set up my financing and even let me know the next day that he was able to even get me a better deal than was originally financed, nothing better than having to pay less on a loan. Thanks to everyone!

Yoitsamandajo

2 de ene. de 2016

Everyone at Oxmoor went above and beyond to make our purchase as easy as possible, but Eric Mcpherson really went the extra mile every way he could. We couldn't ask for a better sales rep or an easier experience. Look forward to working with you again!

Allcaysad

22 de dic. de 2015

I found a used car on the Internet site and they will not negotiate the price they keep raising it so the car I found for 10k they are trying to sell to me for 10700 and they say that the lowest they can go its above the asking price and they have now changed the price on the site

Jeep Fan

3 de dic. de 2015

Start with the fact that I've bought 3 vehicles from Oxmoor Jeep. Never felt pressured to make a deal, and always treated with respect unlike other dealer you can deal with. Ryan my sales advisor great guy ask for him .Jade Sales Manager works hard to take care of the buyer, and Paul in finance didn't try to pressure you into buying extras on the back end like most dealers do. I've purchased a lot of cars in my live time got to say one of better sale team I've worked with. No buyers remorse here.

Jonathan

2 de dic. de 2015

Eric McPherson at Oxmoor put me in the Wrangler of my dreams. They gave me a great price and a good value on my trade in to make the deal happen. Eric is knowledgeable, professional, and cares. I'm a happy customer and will definitely be coming to Oxmoor again in the future. I would highly recommend to anyone.

fredetchen

27 de nov. de 2015

Just purchased a new 2016 Charger, the salesman was Eric McPherson and he was a great person to help on the decision and work with on the purchase. Highly recommended dealership!

Lilnel

25 de nov. de 2015

Dealer and Eric was wonderful have used this dealership for years for parts and service, great to know I have Eric to lean on for help. Will decently buy next car from Oxmor jeep.

Owens2015

25 de nov. de 2015

Went in and negotiated the price of the truck to what I wanted to pay. Eric was my sale associate and was knowledgeable about the vehicle I was looking at. Steve the manager was enjoyable negotiating with and when my banks financing was not what I wanted, Paul in financing was able to put the terms together late at night! Everyone was upbeat and enthusiastic to make a sale. It was a pleasureable buying experience. Would do business again at Oxmoor Jeep!

marctho12887

6 de nov. de 2015

I had an excellent car buying experience at this dealership. My wife and I needed to go down to one vehicle from two, and the sales process was painless. Highly recommend Oxmoor dodge and my salesperson William Gault.

Lambkins7p

31 de oct. de 2015

I wrote a review after buying a used car for my son. Never heard from anyone. I sent emails, I called, I left messages on facebook. No response. Almost $3000 worth of repairs. You sold us a LEMON !!! TRANSMISSION ISSUES, WATER PUMP ISSUES , FUEL PUMP ISSUES, TIRES NOT AT LEGAL TREAD THICKNESS, BRAKES WORN TO NOTHING...BUYER BEWARE . I expect this from shotty side street dealers, not a "respected" dealer.

Alva

31 de oct. de 2015

The online experience, was nice. Very flexible with how their communication is with me(customer). They try in every way to help meet the want and need of your service. No Hassle's all genuine .

emoore23

16 de oct. de 2015

Oil change and recall notice handled promptly and in good time. Sybil Koch helpful and friendly.Waiting room comfortable and coffee good. Would recommend dealership for any service needs.Eric Moore

sgtnwa04

14 de oct. de 2015

I stopped at Oxmoor to look at 1500 series Rams. I was met by a salesman by the name of Joe Zielonko. He greeted my family and I as if we had an appointment. After a brief conversation, i told him exactly what I wanted to buy and he found it quickly. We agreed on a deal and I never had to speak to the sales manager a single time. After a 5 minute meeting with the finance manager, Paul, I had keys in my hand and my 3 sons had baloons in theirs. Excellent experience and would refer to anyone.

Jeepsrock

12 de oct. de 2015

I purchased my previous jeep here, had it serviced here if/when needed and also purchased my new Jeep Wrangler Sahara here from Jon Kolts. All of my experiences were outstanding. This is my second jeep purchase in eight years and I am in love with my Jeeps! The service and sales departments are the best I have ever dealt with. They are very straight forward and easy to work with. I will continue to do business here.

Das1

9 de oct. de 2015

Cybil Koch was very helpful as my service representative. Work was done and completed as requested. Always good service at this dealership. Work done as promised.

joseph b murphy

8 de oct. de 2015

ADRIAN MORENO took very good care of me it was very nice of OXMOOR JEEP to give me a free oil change for my birthday

Hank

2 de oct. de 2015

Eric McPherson went the extra mile to get us the deal we were looking for and to make sure we were satisfied after the purchase.

carl7768

2 de oct. de 2015

Adrian was very understanding of my issue with my R/T Challenger. Fixed all my issues the first visit! Awesome job! and I must say the service manager is ""top notch!! I will be recommending there services to all my friends and family.

The bob

2 de oct. de 2015

The service dept. are very customer friendly and service oriented , when I bought my dodge ram I was told by the salesman I had an appointment the next morning to get 3 recalls done at 9 am when I arrived there had been no appointment made so even though they had a full day they still got me in took care of the recalls installed a bed cover and freshened up the interior because the priviouse owner had smoked in the truck , they turned a bad day into a great day they are the most professional group of people can't say thanks enough

bfarmer60

27 de sep. de 2015

Over all good ,miss commutation on delivery of my truck but I was well satisfitied with everything else but I bought a diesel truck and when they put fuel in it they didn't fill the def tank it was not full and they didn't wash the truck before I got it

heatmill28

23 de sep. de 2015

Sybil Koch went above and beyond when I ended up in her service department on a long road trip. She took the time to check the vehicle and discovered a new transmission was needed. Being five hours from home and five hours from my destination, I was in a jam. Sybil helped me out and did so with kindness. I was in a rental car and on my way within an hour and beyond that, she met me at the dealership on a Sunday to hand me the keys to my repaired jeep. Sybil turned what could have been a major issue into a minor inconvenience. I am truly grateful.

maggie1234

21 de sep. de 2015

Sybil Koch took care of my oil change and checking over my my car.She had it done in a timely mannerShe also set up an appointment for all the recall things that needed to be done, called when car was finished and did everything she said she would do.That is most important to me...efficiency and honor,Also the lady who checks you out is most kind and efficient..Overall every person in your service department has been good......

donnie

13 de sep. de 2015

While looking for a truck Oxmoor was very helpful. Nikki Flener was very helpful helping me find a truck with Oxmoor online. When I arrived at the dealer Jacquan Persley helped me trade in my old car and get an affordable monthly payment on a truck. Sybil Koch help me replace the battery for free since the truck was sitting there a while.

Rick G

11 de sep. de 2015

Our sales man Eric McPherson was very helpful and knowledgable. Great experience all the way around. Good deal on a new dodge truck. Would definitely recommend this dealer.

Don G.

31 de ago. de 2015

Janet is the best service rep over the 19 yrs. of owning 3 chtyslers.She provided rapid and efficient emergency service as we were travelling to Tulsa,Oklahoma

riotrob

27 de ago. de 2015

After being an accountant for 17 years going to a dealership to buy a new car is a hassle that I just hate normally. To my suprise this was quick, painless and they met my needs quickly. Got in and back out on a lunch break. Next day went back at lunch and drove away with my New Jeep Wrangler Unlimited. Felt I got a real good deal and the team there was prompt and responsive. Great work Oxmoor. Good Communication. Fast Response. Superior Team.Rob

slmjim

21 de ago. de 2015

I'd received a recall notice from RAM for my 2013 RAM 1500 regarding an ignition key RFID update. I made an appointment. Upon arriving, the service writer indicated that there were other software updates needed in addition to the RFID recall, and asked if I wished to have those done done at the same time, also noting that it would extend the time needed by an additional 1 hr. or so. I OK'd the additional updates and returned at the specified time to pick up my truck. It was done on time, returned to me clean. The software updates were clearly noted on the service documentation I received, with no additional charges being assessed. Overall I'm quite satisfied with the service experience at Oxmoor Chrysler Dodge Jeep Ram.

Dan T

12 de ago. de 2015

We were returning to Cincinnati from Nashville when our truck overheated south of Louisville. Picked Oxmoor as our tow destination and left the truck after hours and managed to find a ride to Cincinnati. Oxmoor service quickly diagnosed the problem, failed water pump, and squeezed in our repair completing the work Tuesday. Charges were appropriate, repair has held up, and Oxmoor even provided on their invoice a diagnostic reading for a check engine light.

elalata

8 de ago. de 2015

I am attempting to cancel my GAP and Easy Care VSC but it seems like no one is interested in assisting me to take care of the steps I have to complete. It was a total reversal when I was inquiring about the vehicle I recently purchased with them however, when learning about their commission will change after I cancel my GAP and Easy Care VSC, no one wants to help anymore. I emailed the finance person that I dealt with during my purchase but unable to get a response from him. I just wanted to know if the documents I filled out was done correctly because I wouldn't want to find this out after 4-6 weeks after the allotted time for cancellation is over. These guy is not remotely close within the professionalism that the dealership promotes. As soon as they know that they're isn't anything for them anymore they will leave you up in the air...I would not buy anything or recommend anyone to this dealership!!! If I find out that my documents are incorrect and overdue I will sue this dealership for providing incorrect information to purposely collect money.

Beachers

5 de ago. de 2015

We were in Ky visiting family (654 miles from home in SC), when our engine light came on and we were quite perplexed. We had just had the oil changed in SC before leaving, and here we are with a check engine light and not sure why. I brought the 2012 Jeep Wrangler to the service when they were opening and shared the issues. Sybil Koch was VERY helpful. She understood our dilemma, and worked us into the queue in order to determine what was up. We definitely had a problem that needed attention, and it was going to take all day. Needless to say, we needed to find a car to use, so we were connected to Enterprise, just up the road, and they came, picked me up, set me up with a car (which our extended insurance covered), and we were still able to visit family in the Masonic Home, proceed with our plans while in town, and pick up our car the next day. It was as if we had been their customers for years. We are most thankful for personal assistance and courtesy. The Rodgers, South Carolina

Jeff Kasper

2 de ago. de 2015

From the time we limped into Oxmoor we were treated extremely well. We met Service Advisor Sybil Koch who took notes and realized the position we were in was bad. Our Jeep got in for service very fast. We were told a transmission replacement would take five weeks (Jeep estimate). With Sybil's help we were able to use a rental and the car was done in ten days. We were able to attend a wedding in Texas and still get home five days later than planned.Home safe and in California with a Jeep that ran great really appreciate the way we were kept informed and the attention we were given. Thanks to Oxmoor Motors and especially Sybil Koch.Sincerely Jeff & Sandy Kasper

truck dude

23 de jul. de 2015

I am only giving this place one stars because of the finance person I dealt with. It was all good during the process but when the deal was finally over then it changed from being very helpful to almost I never existed. It was hard to get a hold of Dennis Brimm, he didnt return any phone calls but when I finally got a hold of him he took his time to provide the papers I needed from him. In addition, his email comes with an attitude that was really unprofessional. I replied to his email with a question and a confirmation to see if what i did was correct as far as financing is concerned but again, no surprise here of course he didnt reply or even acknowledge it.I will never ever set foot in this dealership again nor recommend it to anyone I know. I would rather go back to Iraq and/or Afghanistan rather than deal with this dealership...Greg Johnson and Nikki Manion were very nice and helpful

RO

17 de jul. de 2015

transmission issue occurred, so had car towed to dealership. sat for weeks with no updates, I had to chase them down . eventually had to open a case with Chrysler corp. basically the service center is understaffed for transmission techs, but that shouldnt become my problem, but it did.I've made 2 car payments on a car sitting at their dealership. you think they have called to offer anything to me for such a pathetic experience, correction a pathetic 6 week experience? nope, they could care less and that's why I will tell everyone I know any way I can to stay away from this dealer and the moment I get my car back I'm trading it in.. never again will I even look at the Chrysler, dodge, jeep brand again...save yourself the grief and save your money, look anywhere else but here... you'll thank me later..

Al1957

14 de jul. de 2015

repaired my car within a couple of hours. Fixed good as new. They had the part in stock. The people that I dealt with were very pleasant.

Lambkins7p

11 de jul. de 2015

We purchased a used car for my son. Said they would put full tank of gas, didnt. Was pulled over by police for temp plate. Dealership gave me a temporary plate for a different car . Police confiscated temp plate, i was told i couldnt drive the car . Dealership treated me like i switched the temp plate. Needs new brakes, windshield wipers, and the best part ? Transmission issues. Im sure this will cost me a good amount . Other than that, great .

ROLIVE

8 de jul. de 2015

I took my 300c which I purchased a little over 8 months ago in on May30th, actually it was towed into the dealer. The car wouldn't go into drive, I was told it wouldn't be looked at until middle of the week, that week came and went and nothing, then another week came and went and still nothing, no follow up, no update. I had to initiate all contact. The reason why my car was sitting on the lot and not in service? They were understaffed for transmission techs, they have only 1 technician.No loaners so I racked up 3 rentals, finally got a loaner last week. I haven't been re-reimbursed for yet by Chrysler because they haven't indicated it a warrant-able claim, even though the transmission is out of the car being repaired, I'd call that warrant-able claim under power train, wouldn't you? So who knows how much longer now. I had to chase down every update on my own, it's already a hassle being without my vehicle so having to chase down updates is just insult to injury.The Service Advisers can't do anything because they're just a middle man so to speak, I guess they're there to vent to, I don't know.I bought certified pre-owned thought it would be a good move and provide me some even better service. Nope, I got a free tow, $600 in rental fees, have made a payment on the car while it sat on their lot. It's been a nightmare that I hope I can save anyone from. As soon as the car is fixed I will be literally driving it from their dealership to another dealership and trading it in, it's not worth the hassle of keeping and worrying about what may go wrong next that will have it sitting for another month and a half or more because of a specific service staffing issue which will ultimately become the customers problem. Right now I'm at 5 weeks without my car, I may end up having made 2 months worth of car payments on a car sitting at their dealership, or more who knows at this point. All I can think about is trading this car in and never looking back at the Chrysler brand and this dealership's service.Don't take the risk, move on, I'm learning that the hard way so you don't have to.

grapeseed

8 de jul. de 2015

The vehicle that I was interested in was sitting out front waiting for me when I arrived and the sales person Greg Johnson was very kind and friendly and worked very hard at assisting me. The financial person Paul Mahoney was very nice and friendly. The only 2 things that were a downside was the person that was suppose to assist me and that I had been communicating with, Dawn Mouser said that she was busy when I arrived but would be with me in a little bit but in the meantime Greg would help me but Dawn never showed. The other thing was I was there over 4 hours which wore me out since I had drove over 2 hours to get there.

corinagreen

6 de jul. de 2015

The Finance Manager kept on Lying to us that he contacted the Chrysler company about our issue but it is now over a month we never receive an answer and every weekend both me and my husband went to Oxmoor and asking him If he already send a request to Chrysler Company but he keep on telling us that he kept on calling the Chrysler and even leave a message but they never call him back. You can tell that your finance manager is such a liar and didn't do his job.

LeosLois

1 de jul. de 2015

We were visiting family in KY when our 2012 engine light came on. Being 650+ miles from home caused up a great pause, particularly since we had just had the oil changed 2 days before leaving South Carolina. I came to the service area about 7:15 and met Sybil, and she was the best! She was helpful, indicating she would work me in as soon as possible, but reminding me that Mondays were always pretty busy. She opened the waiting area and kept me posted at all steps along the way. My extended warranty provides for a rental car, and she called Enterprise, and I was able to visit with my elderly mother and other family that day, and pick up the car on Tuesday morning. We had no problems returning home and I am very thankful for Oxmoor's excellent customer service and support. A special thanks to Sybil Koch, who made me feel like someone really did care about me and getting me back on schedule. Also, thanks to Sandy Geary, Service Manager, for hiring individuals who have the skills and knowledge which Sybil exhibited in our interactions. Lois and Keith Rodgers

durango2013

25 de jun. de 2015

Took longer then stated but was acceptable considering the amount of work that needed to be done. Vehicle was washed and cleaned after completion and service performed explained.

jeepers, creepers107

17 de jun. de 2015

Great personal service by honest and professional sales team. Ordered a new jeep grand cherokee from factory for the exact price quoted by sales team. Jeep arrived at dealership well ahead of schedule and met every good expectation. Exceptional service.

AWS

17 de jun. de 2015

Everything about my car buying experience was perfect from start to finish. Thank you!

Brandi

16 de jun. de 2015

The staff at Oxmoor Chrysler Dodge Jeep were fantastic! This was certainly the most pleasant car-buying experience that myself and my fiance had gone through. We highly recommend them!

Robert3010

9 de jun. de 2015

Got just what I wanted at the price I wanted also got the the price I wanted on my trade in. Hassle free and friendly service!

J Mason

27 de may. de 2015

Aside from the long wait (2.5 hrs) for my oil change, my experience was great. They were running a special on oil changes AND it was the Friday before Memorial Day, so the wait was understandable.

Aviator

23 de may. de 2015

Cathy makes it fun to pay my bill and my golden retriever loves herJanet always goes the extra mile in service and is the reason I have purchased two new cars here in last six months

ChrisRotta

19 de may. de 2015

Good service and very accommodating. Last service visit ran a little long so they put me into a conference room so that I could attend to conference calls in privacy. My wife does not speak English, but they go out of their way to assist her. I have been happy with my sales, service, and parts experiences.

Madoshi

5 de may. de 2015

My total experience at this dealership eas grrat. My credit eas poor snd they put in in a car that far exceeded my dreams. My salesman was also great and well informed. I will always do my shopping hete. Great

Sandra

30 de abr. de 2015

I knew exactly the options that I wanted on my new Jeep Cherokee Limited. Oxmoor Jeep found the perfect vehicle out of state and had it brought in. From start to finish, the entire new car buying experience was terrific. Would definitely purchase another vehicle from them again.

Rebecca H

28 de abr. de 2015

I found the exact car I wanted on the internet, and the buying process could not have gone smoother. We quickly agreed on a price, they washed the car and filled the gas tank. No one else does that! Thanks to Rabi Joseph, my sales person. It was worth the drive over to Louisville.

Kim

27 de abr. de 2015

Car was towed twice to the service department. Took 3 days to put in a 25.00 Speed sensor and was charged 205.00. By the time I drove home the check engine light came on and the car couldn't be seen until the next week. By Thursday the car would not start again but was able to be jump started and taken back.... The car was looked at Friday and I was told I needed to purchase a 256.00 new battery. When I asked if that's all that was wrong I was told they couldn't diagnose the car because they couldn't get a charge. 20 minutes later a sales person called me wanting me to consider trading the car in because it's "up in miles!" My car has 80,000 miles on it! But it's interesting that the gentleman who I sent to tow the vehicle was able to charge the battery to put my car in neutral... he also said Joseph Price charged the auto to move it from the service department.... But it couldn't be charged to diagnose without purchasing a 256.00 battery?? Shady operations. By the way, I didn't need a battery...

DC66

23 de mar. de 2015

I was recently in Louisville for the NCAA basketball tournament. The first day in town my brakes locked up on my Chrysler Town and Country. I managed to get the van to Oxmoor's service department the following morning. I had no idea what to expect bringing my van to a dealership 650 miles from home. As it turned out, I should have had no fears. Everyone at Oxmoor was fantastic. Janet told me they were extremely busy but she would try her best to fit the van into the shop. By mid day the problem was found, parts were on hand and work begun. I can't say enough about the personal attention I was given. From Janet at the Service Desk to Tim the shuttle driver. Everyone was professional, courteous and extremely friendly. I know if I was from a nearby area, I would be a regular customer. Thanks so much for making a stranger welcome.

K Family

23 de mar. de 2015

We weren't planning on actually purchasing today, but went to check out a vehicle we had seen advertised. Spencer and Jade went above and beyond to get a purchase price in our range, and we were so grateful to drive away in a newer, nicer vehicle than we thought we would. They were not at all pushy, and made the process as simple as possible. When it's time, we'll definitely be back.

A.B

4 de mar. de 2015

Yestarday around noon I dropped off my van for scheduled maintenance. I was told that my van would be ready around 4 or 5 pm because the repair should be take about 4 or 5 hours after they get it. At 5 pm I was asked to wait until 1 pm the following day. The next day I received a call from the service department advising me that my van was ready to be picked up. When I arrived at 1:30 pm, I find that my van has no headlights. When I dropped off the van for maintenance, only 1 headlight was out. Now I have no headlights whatsoever. What's even worse is that I wasn't even offered an apology for this incompetence. As the weather continues to worsen, I'm told time and time again that my van will be ready in a moment. Finally after about 45 minutes to an hour, they have my headlights working again. The service technician drives my van around for me to pick it up, he gets out of the van and sticks his hand out with the keys, acting as if his ignorance was my fault. In the end, it is me that has lost 2 days of work because of sub-par work ethic in the service department. On topping of that, not even an "im apologize with the inconvinient' i received from them, because its clearly ''someone'' didnt very well his job...like i said before, like was my fault and was a favor what they did to me. I remind you wasnt free. I have given this rating 1 star, because a rating of 0 star is not available. As long as they keep up this poor costumer service, i dont recommend this dealership to anyone.

maribeth2

18 de nov. de 2014

Purchased a car and 2 days later it wouldn't start and couldn't jump the battery. Dealer basically said tough luck. It's your worst fear from a used car dealer. They have indicated I could tow the car (from Lexington to Louisville) and they would look at it to see if they might be able to assist. No promises and the tow would be at my expense. I know I'll never return to Oxmoor and since I'm in the insurance business I deal with many people in need of vehicles; I will certainly discourage my customers from going to Oxmoor.

Rob

2 de sep. de 2014

I'm not an easy guy to please...but I will say that I left with a smile. I was put in a nice truck and these guys went the extra mile to make me happy. Trust when I say that's not an easy task. Thanks to Jon and Dext, you guys were awesome! I won't forget you guys in the service department either, impressive work on the scratch and CD player! This song's for you. :-)

newjeepowner0516

29 de ago. de 2014

Today my husband and I brought our new Jeep home from this dealership. We had recently been through a serious personal situation and wanted a smooth car buying experience. Unfortunately, the exact vehicle we wanted didn't exist in Kentucky but instead of trying to talk us into a different vehicle, the wonderful people at Oxmoor Jeep searched for exactly what we were looking for. We had to wait a few days for it to arrive (and I'm NOT a patient person), and when there was a hiccup in the timing, I arrived unannounced in the dealership and expressed my unhappiness. I have to admit that I was being totally unreasonable, but Dexter, Willie and Dewone never got flustered. They listened to my concerns and did everything they could to ease my stress. Dewone even drove one of our trade in cars to the dealership to help me out. I walked out of there with a smile. This is the nicest group of people that I've ever dealt with when buying a car and I will return when my daughter is ready for a vehicle and every time we are looking. I recommend Oxmoor Jeep to anyone looking for a car.

Patt

27 de ago. de 2014

Very good experience everyone was extremely friendly and was very helpful and they were not over friendly or pushy thanks

coleblk

16 de jul. de 2014

So back in January of 2014, I purchased a new 2014 Cherokee. The sales process was the typical sales process. Them trying to get you into a car/jeep that you may or may not want. And when it came to negotiations you have the constant back and forth back and forth to get the amount to what it should be. Luckily, I seen the price on the internet and got it $4000+ below MSRP. It was a great value! So we worked out the price/payment. The actual process wasn't extremely too bad but you don't get the sense that you're wanted at the dealership that you're kind of a nuisance. In fact, I've bought from two Oxmoor dealerships, it's mainly the dealership management that allows this behavior. So we signed and I have my new car. It took them over 30+ days for them to send the payoff for my trade in. This is unacceptable by any standards. I ended up threatening them stating that if the trade in wasn't paid off by the time my payment came due and I ended up having to pay that amount I would be looking to them for reimbursement. I felt they were trying to get a lower payoff amount. Also... If you need to get in touch with someone. You might as well forget it. Once they've sold you the car your on your own. It's absolutely impossible to get a call back. Save yourself some trouble... If you're wanting a Jeep or Chrysler vehicle.... plenty of better options for a dealership. I honestly don't know if I would want to accept a free vehicle from this dealership just because of all the hassle.

Jeeplover14

16 de jun. de 2014

I have done business with this dealership for a few years now. Everytime they go beyond my expectations. They always give me a great deal when I am purchasing a vehicle and when I go into service I am always greeted with a friendly hello. I recommend this dealership everytime I hear a friend or family member in need of a vehicle.

Linda Ferguson

16 de jun. de 2014

They are so great, door to door service. From Louisville to New York State. That's good customer service. I would refer them to everyone. Great deals, great people, great business.

leui56

15 de jun. de 2014

They are so great, door to door service. From Louisville to New York State. That's good customer service. I would refer them to everyone. Great deals, great people, great business.

Carlos Robinson

18 de abr. de 2014

I cannot tell you how refreshing it is to work with a great group of people , phenomenal deals great products and a company you can count ion AAAAAAAAAAAAAAAAAAAAAA++++++++++++++++++++++++ in my book

candiceharp55

2 de oct. de 2013

I have recently finance a Dodge Avenger SXT from Oxmoor Chrysler Dodge Jeep Ram dealership in Louisville Kentucky on August 15th. Before we finance the vehicle we noticed some imperfections on the car such as scratches and dents on the exterior of the vehicle and the interior of the vehicle underneath the glove compartment console the lining would fall down which they informed us that they would fix those issues if we purchased the car. They also told me that they would payoff full for my trade in. We also had an EPP pricing discount for bottom dollar of the vehicle. The next day I went through the paperwork and did not understand how they came about to get such a large number that was being financed. I called them on August 16th to get an exclamation on the documents. I was still working on August, Friday the 16th so I had to show up after I got off work at 7:30pm. The finance manager Dennis Brimm was there that I spoke with and could not tell me how that number came about and told me that I would need to come back on Saturday, August 17th to speak with the general sales manager, Tim Robinson. I then explain to him that I was going to Lexington to see my sister that I barely get to see and that I was not going to be able to be at the dealership on Saturday and the primary signer would be out of town. When I was out of town I noticed that my uconnect bluetooth was not pairing it would say uconnect not available. So I then go back to the dealership on Sunday, August the 18th with the primary signer and still did not get any closure on the paperwork. Then I go on to explain that the uconnect bluetooth was not working. Before financing the vehicle Tim Robinson the general sales manager, Dexter Golden the sales manager, and Chris Cannon the salesman assured me and the primary signer that it came with the vehicle. They were trying to get it fixed while I was there Sunday, August 18th but told me that I would have to come in and make an appointment to get a technician to look at it. So again I left the dealership on Sunday with no resolution on the vehicle. They have called me and told me that they have made an appointment on Tuesday, August 20th to bring in the car to fix the interior and exterior of the vehicle and that they were going to troubleshoot with the uconnect bluetooth. I had originally purchased new rims for the vehicle that the dealership was ordering but never once did they tell me how much they were and still have no answer to this day so I have decided that I did not want the rims on Monday, August 19th, which I made several attempts to get in contact with someone but never got a call back. I go in at 8 o'clock Tuesday, August 20th to drop off my car and explain to the lady at the counter about the situation on interior and exterior and the uconnect bluetooth not working. I again explain to her that I do not want the rims that I have originally wanted on the car that they need to fix the paperwork without the rims included with the purchase. The primary signer showed up at 8:40am to get more closure on the paperwork and the rims that we did not want. He called me throughout the day and told me that for them to take back the rims that we would have to pay a restocking fee for something that I did not see, for something that was not placed on the car, for something that I did not know the total amount for the rims. The primary signer tells me that Tim Robinson the general sales manager told him to make a deal with parts instead of Tim Robinson taking care of it. Parts are willing to take back the rims and send us a check for the rims minus the restocking fee instead of them re doing the paperwork without the rims so now the paperwork says that we have rims that we did not get and that we are paying interest on something that we do not have and then he goes on to explain to me that the reason that the uconnect bluetooth was not working was due to that the package of the vehicle did not include that, it just came with the capability of it and if wanted it that we would have to pay for the package. The primary signer left at 3:40PM that day and still did not get any closure on the paperwork. I called a man name Tracy from I'm assuming the customer service department on Wednesday, August 21st wondering how my purchased was and I go on about my experience. I said that the car needs to have the uconnect Bluetooth function that works because that's what we were told and the paperwork needs to be redone and whoever he needs to contact to make that happen he said that he would do so. After that phone call with him I received one from Tim Robinson at the dealership saying that he would install the Bluetooth at no cost to me but he would still not redo the paperwork for the rims. On August the 23rd I and the primary signer met with Evan Harn the General Manager of Omoor Chrysler Dodge Jeep RAM to go over the paperwork and other closers of the deal. Within that conversation he confronted me and the primary signer that we did not get the EPP discount on the car due to the information that the primary signer gave to Dexter Golden and Tim Robinson was not working. He agreed that once the primary signer got the correct information for him that he would reimburse us for the difference of the vehicle. So then the primary signer was trying to get the information but unfortunately we cannot get ahold of that information that day. Then we go and work out a deal for the rims. I finally get the answer how much the rims cost which is $4,000 and Evan Harn was only going to reimburse us for only $1,400. He would not negotiate anymore. Evan Harn then goes on saying that if we want to make a better deal then we have to go talk to parts. As a consumer I am appalled about me and the primary signer having to stretch out this far for something he should be doing. We were the ones purchasing a vehicle and he should be stretching out his arms and legs trying to help out the situation not telling us what we need to do. Given the fact that the rims are $4,000 including labor that was never performed on the car we were still going to have to pay for that. Within this meeting that we had with him he quote unquote said that he's in this business to make a profit of us, which I think is pretty arrogant to say in front of a customer. While we were there I and the primary signer decided that we wanted to cancel the easy care gap warranty because we were deceived and lied too about EVERYTHING. The total reimbursement back for cancelling the warranty was $3,155. We also go further in to explain that I am still getting phone calls from Sam Swope dealership from my previous vehicle that I traded in saying that I am late on my payment. I have told Sam Swope several times that I no longer have possession of the vehicle that I traded in at the Oxmoor dealership. Sam Swope has no record of the dealership ever contacting them saying that they are going to pay off the vehicle. Evan Harn said that it could take up a few weeks for them to send them a check but he would call them to notify that they are doing so. After that I pick up my car because it was still at the dealership from getting the interior and exterior finished and the uconnect bluetooth installed. The primary signer and I go around and inspect the vehicle and we noticed that there was an imperfection on the driver side tail light. It looks like there is a wide faded white line going through the inside of the tail light. And it's pretty noticeable. Me and the primary signer go in and try to get the key from parts and confront them about the marking. They said Oh I noticed that too. But they didn't even try to fix it or call us about it; they just assume that we weren't going to notice. With this kind of service that we have experienced at this dealership we didn't even want them to fix the tail light. As we were about to leave Evan Harn gave us a copy of the check that they are sending Sam Swope to assure us that they were going to take care of that. Whenever I got home I called Sam's Club to see if they got a call from Oxmoor dealership saying that they were taking ownership of the vehicle and they said no. That's another lie made by the dealership that Evan Harn would call them notifying them that the dealership receive that vehicle as a trade.On August 24th the primary signer finally got the information that the dealership needed to get the car epp pricing. I get a call on August 28th saying that they have a check written out to me and the primary signer for the adjustment on the vehicle. The amount was $4,090. The amount was a combination of the adjustment of the vehicle and the adjustment rim reimbursement. I go up there on the 28th of August to sign a general release document over the acceptance of the check. I read through the general release form and I've noticed that they have spelt my name wrong. Confronting them about it they said to rewrite the correct spelling beneath the incorrect spelling of the name and to initial it.. I have never experience such incompetent service in my life. They have plenty of documentation with my name spelled correctly but yet on a general release form inquiring of receiving a check they spell my name wrong. I asked them to make a copy of the form so I can leave with the form and the check in hand.Just when I thought it was over I get a letter from Oxmoor Auto Group on September 17th. It stated that I needed to get in contact with the runner Phillip Schad to make arrangements to meet at the Indiana license branch for the transfer of the vehicle. I call him to see if he would be available on September 24th at the local license branch and he said that would be fine. I bring all documentation that was required of me and the primary signer for us to properly do the transfer of the vehicle. While we were at the DMV they told us that there was a delinquency fee of 21 dollars due to the fact that we have had the car longer than 30 days but yet to get a plate. But I wasn't notified of making arrangements at the DMV until the 17th. Phillip Schad said that he would write us a check for that amount. Then the DMV also had a problem with the purchase order receipt and were the dealership marked the rebate as dealership manufacturing discount and that they took taxes after the discount and not before. Therefore we could not accomplish it finalizing the transfer that day and we had to wait until we have received a call from Phillip schard saying that the errors have been corrected. Almost a week later I didn't receive a call from Phillip, instead I had to call him on the 30th of September knowing where he was in the progress. He then goes to explain that he spoke with Tim Robinson about the situation and he said that they have already cut us a check for the expense and that they weren't going to fix the paperwork. Which is on comprehensible since we got the check on August 28th and we didn't go to the DMV untill September 24th. The dates don't add up. Phillip Schad said that Tim Robinson was supposed to call us regarding the information and I explained to Phillip Schad that I have not yet received a phone call from Tim Robinson. Phillip Schad also said before we got off the phone that he would contact Tim Robinson to give us a call. By then I go ahead and call the dealership to speak with Tim Robinson but the secretary said that he was not working that day. I go ahead and ask for Evan Harn and the secretary said that he was with a customer. I left a message with a secretary for Evan Harn to call me back. He neglected to call me back that day before he left. I have yet to get in touch with Evan Harn and Tim Robinson about the tag situation.On October 1st I call the DMV to get more closure on what the dealership needed to fix in regards of the transfer. I then call Phillip Schad and explained to him what the DMV wanted and he said he would give me a follow up call after he gets done at the DMV that day. It was around 6:00pm that day and I still have yet to get a call from Phillip Schad. So I called Phillip Schad to see were he was in the progress of straightening out the paperwork. He goes to explain to me that the paperwork should be done by tomorrow and then I constructed a time and date to meet up once again at the DMV.With all the stuff that I have been through with this dealership I can say for sure as a fact I will never buy another car from any Oxmoor dealership. I have been getting the runaround, wasting my valuable time on effortless employees that do not care about my business. I have been torn up about this situation for a long time and I cannot imagine anyone else going through the pain and suffering I have underwent from this car buying experience. I have never been so hurt at the fact that people have lied straight to my face at the dealership. I am crossing my fingers I do not have to deal with them anymore after this tag situation because it pains me to even go to the dealership to see people that dont care. There is a no self-integrity at this business and honestly I feel sorry for every single one of them that have to stoop down so low to make a living.

Dnbarter

29 de sep. de 2013

The very best Dealersip with the Greatest Staff I have ever worked with. I highly recommend you continue doing what you do. Customer Satisfaction is what it's all about and your's is the best. Keep up the good work. Sincerely, David N. Barter. "A Very Satisfied Customer for Life"

CurtisPeach

19 de sep. de 2013

working with Mr. Ivey Henderson was great. anyone looking for a car or truck should go to Omoor Chrysler Dodge and see Mr.Henderson. thanks Ivey Henderson. Curtis Peach.

ArnoldSchnobrich

11 de sep. de 2013

Don't expect good follow-up and assistance after you purchase a new vehicle. Also be wary that your trade does not get paid off up to a month or more after the fact. I don't know it has been a month for me and I still had to make a payment on it in order to keep my credit good. Oxmoor should have paid it off in a timely manner and still has not done so after a month. Don't expect any feedback from the team there either if you send them an e-mail. Once you drive off the lot you are history. Veterans take your business elsewhere.

jbnaturelover28

25 de ago. de 2013

This dealership restored my faith in the industry. They were friendly, helpful, and quick. It seemed that they valued my time as much as I did. The process was smooth, and they got me home in my brand new car in no time. I will send everyone I know to them, and will return for any future purchase needs I have.

nancyfergusin

24 de ago. de 2013

Eric Hall was an awesome salesman! I have went to other places to buy a car but they shunned me. He was there to make a sale and helped me to make a decision on which auto would be right for me. I bought a 2013 Dodge Journey. Its roomy and get great gas mileage.

fkln5

23 de ago. de 2013

My experience with this dealership was excellent. I called to inquire about a car and Lindsay Jones was a very delightful young lady that was very knowlegable and helpful. I then visited and met Chris Cannon and to say the least, he went the extra mile. Evan Harn then completed the deal with the help of Jeff Newville in finance. This team was very easy to work with. Thanks for a good experience in buying a car and as everyone knows, that is not alway true. I give this dealership a thumbs up in the sales department.

eshart

15 de ago. de 2013

We came in as part of a mailer promotion. We had in mind a vehicle to look at but were not sure we would purchase. Ken showed us exactly what we wanted to see and did not try to push on us higher priced vehicles. He let us experience our visit. Eventually, we were able to settle on financing and pricing that met our budget.

whundley

13 de ago. de 2013

Tracy was very helpful, friendly & efficient. He found the car I wanted & negotiated the discounts I was entitled to. The service staff was also helpful correcting a minor problem with the car.

miken40

10 de ago. de 2013

Initially I had a really poor experience with the service department. After initially being told the car would be in service for 3-4 days, it ended up there for 3 weeks. I understood why but was really frustrated with poor communication and was kept guessing as to when my car would finally be finished. Then Tate the sales manager stepped in. His communication was excellent. There was no guess work and the car ended up being ready when he said it would. I find the service department very friendly but thought it was worth Tate reminding his folks that a good service department relationship is first based on good service. Friendly is really nice but effective is still more important. I'll bring both of my Jeeps back to service because Tate gets that.

miken40

9 de ago. de 2013

Initially I had a really poor experience with the service department. After initially being told the car would be in service for 3-4 days, it ended up there for 3 weeks. I understood why but was really frustrated with poor communication and was kept guessing as to when my car would finally be finished. The Tate the sales manager stepped in. His communication was excellent. There was no guess work and the car ended up being ready when he said it would. I find the service department very friendly but thought it was worth Tate reminding his folks that a good service department relationship is first based on good service. Friendly is really nice but effective is still more important. I'll bring both of my Jeeps back to service because Tate gets that.

krustezz

5 de ago. de 2013

I wasnt expecting to purcahse a car that evening. i was just passing by and thought I would just check it out.I guess I was impressed enough as left with a new vehicle.

miken40

1 de ago. de 2013

Really terrible service department. They love to be overly familiar and act like your buddy when you bring your car in but they offer extremely poor communication. They are disorganized and ultimately the service work done has been iffy at best )I've had to return one car multiple times for the same problem). I would recommend that unless you are under warranty and the work will be done for FREE that you hit one of the three or four independent Jeep specialist guys. My fellow Jeep lovers have recommended I go to a place called Moab Offroad as being better trained, more honest and cheaper. I will try them next and give a review.

lgales72

31 de jul. de 2013

Excellent sales team and teamwork!!! I came in to get my 2010 Dodge Avenger repaired, and walked away in a brand new 2013 Dodge Avenger.

EddieBroughton

29 de jul. de 2013

Was in the market for used Wrangler. Couldn't find what I was looking for so I looked at a new 2012. Started online negotiation. My offer was accepted. After work I went to dealer, test drove, and bought the Wrangler. Was late so gas tank was not filled at that time. But the dealer did fill my tank one month later when I had the time to drive back up to Louisville.

AmandaHults

25 de jul. de 2013

Oxmoor Chyrsler Dodge Jeep is by FAR the WORST dealership I have ever wasted my time by visiting. I typically do not write reviews however anyone shopping for a new vehicle deserves to know this before wasting a trip like I did. I was looking for a New 2014 Jeep GC that this dealer did not have, I spent hours in their showroom discussing my trade and ended up getting my credit ran 12 times without consent for them to run it! After telling them I was not interested in buying a car from them on 6/23/13, I started to get credit inquiry letters in the mail and I am still getting them today! I cant believe that a dealer would hotshot my credit when I told them I was not interested in buying a car. I never signed one paper or gave them my Drivers License. The only information I gave them was my trade in 10-day pay off quote. Not to mention the General Manager Tim called to follow up and hung up on me a few days later when I told him AGAIN that I was not interested. Its a shame that they had to scheme against me and try to LURE me in to buy a car when I didnt express interest. THIS DEALERSHIP IS TERRIBLE, THEY CALL AND HARRASS YOU AFTER YOU ASK THEM TO DELETE YOUR CONTACT INFORMATION. THEY WILL RUN YOUR CREDIT TO THE EXTENT OF LOWERING YOUR SCORE!!!! STAY AWAY, TAKE THE TIME TO MAKE THE DRIVE AND VISIT OTHER DEALERS TO GET HONEST SERVICE.I ended up going to Sam Swope off of Dixie in Louisville not only did the VP of Sales help me out, he ordered the car I wanted directly from the factory without running my credit or taking any information other than my name, phone number and email.

JHLOU

8 de dic. de 2012

Having bought 3 cars in the past 6 years and this by far was the most transparent and stress free transaction. Was interested in a 2013 jeep model with good gas mileage and a low interest rate. Browsed their website along with others for several days and was contacted by their internet sales department. The people in the internet dept were more than happy to lead me in the right direction. Once I got to the dealership Patrick the GM and Willie Gault took great care of me and helped me find the car that was right for me and to help me get any/all rebates and a great interest rate. There were no hidden fees and every step was laid out for me and I never felt pressured to buy. Beautiful building and very friendly staff, I'd recommend Oxmoor Chrysler to a friend/family member any day.

Mopar Fan

7 de dic. de 2012

Easy to deal with. From the moment I walked in everyone was very attentive and nice.

latkins101

6 de dic. de 2012

I had asked for pricing on a new Cherokee from several dealers. Dustin was the only one to respond with an actual price of the car I wanted, with a price that included ALL fees and taxes---just as I requested. He was the only one that actually read my email! After a couple of more emails, the car was mine-- I just needed to come pick it up. The delivery was easy with no surprises. Oxmoor made it easy.

clydester

5 de dic. de 2012

after contacting an online representative about a vehicle that i was interested in, i was told that car had been sent to auction and was no longer available. i was contacted several times about cars that the representative thought i might be interested in. all of these cars were priced above what i had stated was my budget price. the original car was never taken off of their website. i noticed one day that the price of that car had been reduced. courious, i contacted the dealeship online. the representative said it still showed being in their inventory but would have to go out on lot and check. they would get back to me as soon as possible. no reply. i contacted them again the next day. same story, they would have to go out and check and would get back with me as soon as possible. no reply. about five hours later i called them. my called was transfered to the online manager who then transfered me to a salesman. this salesman said he would check and call me right back. in less than ten minutes he called back and informed me the car had been sold about an hour ago. the online reps did not follow through with anything they told me they would do. i missed out on a vehicle that i was very interested in purchasing even before the price had been reduced. they would have made $1600 more on the sale and i would have been happy. four hours have passed, i would have thought a manager would have called and at least apologized. i guess they don't really care.

CHERYL,REVIEW100

20 de oct. de 2012

I FOUND A CAR ON CARS.COM,CONTACTED THEM ON THE INTERNET AND WAS GIVEN A NUMBER TO CALL.THE PERSON WE TALKED TO SAID THE CAR WAS STILL LISTED AND ASKED US TO COME SEE IT.WE MADE A 2 HOUR DRIVE TO THE DEALERSHIP ONLY TO FIND OUT THE CAR WAS NOT FOR SALE.THE SALESPERSON WAS VERY HELPFUL AND SAID THE CAR WAS TIED UP IN A TRADE THAT WAS MADE DUE TO THE PERSON GETTING A LOAN.IT APPEARED THE INTERNET TEAM DID NOT HAVE ALL THE INFORMATION ON THIS CAR AND IT IS STILL LISTED ON CARS.COM AT THIS TIME.IF WE WOULD HAVE JUST BEEN TOLD THIS WHEN WE CALLED THEM WE WOULDNT HAVE WASTED OUR TIME DRIVING UP THERE.

bugsylil75

13 de sep. de 2012

I had a hard time getting into a car and i came across oxmoor dodge dealership. I was acknowledged by the salesman rami dawod. His customer service was very good and he communicated with me very well. He gave me exact detail of what can be done to move forward in getting into a new car.I would highly recommand any friends and family to him. A good man that real cares about his customers and their needs.purchaser,darrell moss

Charles

3 de sep. de 2012

Shopped all over town, and nobody excpet for Oxmoor would show me a discount for a new Jeep. They knew more about the vehicles and had a better selection...would start here next time and save myself a bunch of time and headaches.

jhudson01

27 de ago. de 2012

One sales person showed us the automobile and was very nice, soft spoken, and polite. However, it went down hill very fast after we went inside. The finance manager, Dexter, was very rude and unprofessional. He approached my husband and I with a negative attitude and said "I HOPE you all understand the price I just gave you." Then went on to imply that we were ignorant to the fact that the price that he gave us was lower than the PP price that we asked for. The problem was that he wanted to hand write on a price on a peice of paper and not show us the PP price. He was simply playing games and I did not want to play the pricing games.Then we had to wait about 10 minutes before they would give me the keys to my vehicle so that we could leave. The next day another very rude and unprofesional sales person called numerous times harassing us to come back to the dealership. He even called numerous times after we told him there was no way we would ever be back. He even called several times and acted like he did not know who he was calling.I expect to treated with respect and professionalism. Also, I am not your "G" and do not appreciate being spoken to with such disrespect. This dealership will not last long while employing such people as those we dealt with.

jbzulk

19 de jun. de 2012

My wife and I are newly married and were looking for a Wrangler as our first new car together. Previously the two of us had been to plenty of lots before and had experience with the car buying process, however none of our prior experience were as easy and enjoyable as our time at Oxmoor Chrysler/Dodge! I could go into detail about how at home we felt, but the bottom line is, I will recommend this dealer to everyone. Rami treated us like family, and got us exactly what we wanted and in a timely manner. I would say we were a little on the picky side when it came to committing to our New Purchase, but I would do it all over again if I could. I am so happy we decided to stop by this dealer to check things out! It really paid off.

Jwigginton

3 de jun. de 2012

I got a Chrysler 200 yesterday, I have been looking for cars for sometime now, not sure exactly what I wanted or could get due to my circumstances of my current car. Everyone was extremely friendly and did everything they could to help me be at ease and satisfied with all they could do. I was very upside down on my current car due to numerous mechanical issues. They were not pushy, did not laugh in my face or complain about not making much money on my deal like Sam Swope Chrysler, Jeeop Dodge did on Dixie Highway. I was very satisfied with the service I received yesterday. Everyone that works there is extremely friedly and made you feel welcomed. I would recommend anyone looking to go see what they could do for you. Thanks for making it a positive experience! Everyone that was involved!

BJBrown

1 de jun. de 2012

My family was out growing the van we had and I was looking for a used van that would be bigger and also come with more features. I never thought that I would be able to afford a brand new van, much less a Town & Country, AND it be loaded with everything I could ever want! All thanks to this dealership and most importantly my sales guy Rami Dawod. He was AWESOME! I seriously walked out of the dealership with a new friend! And who could ever say that about their car salesman, I never could until now. Everyone at the dealership was so friendly and helpful and I could tell they loved their job and helping customers leave as happy and satisfied as possible. I did for sure! Thank you Rami for everything you did for me and my family and I will be sending everyone I know looking to purchase a new car your way!!

Chad Kemplin

31 de may. de 2012

Most people don't enjoy or look forward to purchasing a new car. At least this is true for our family. We liked our VW but needed to upgrade to a Van as our family is growing. We looking online at the Honda Odyssey, Toyota Sienna & the Chrysler Town & Country. After test driving the Odyssey and Sienna, we went to the Chrysler dealership (saving our top online pick for last). Very soon after walking into the dealership, I was greeted by the Sales Manager who introduced me to Rami Dawod. Rami listened to my needs and showed me all the cool features in the Town & Country. I could tell he loved showing me this Van and talking about all the amazing features. Needless to say, the Van (although the base model) was loaded with very cool and interesting features (which are all upgrades in the Honda and Toyota). Leather, DVD, Nav System, back up camera and the list goes one and on. The Van was perfect for our family! Now comes the part nobody likes, working out the deal, trade in included. My wife and I had a budget that we felt would be fair for both the dealership and us. Long story short, we walked out to the dealership that day feeling very good about the deal we made. Our sales representative, Rami worked hard for us helping us get the van and not go over budget. There were no games and we were treated very well throughout the entire process. If you go to Oxmoor, be sure to ask for Rami Dawod. He will take good care of you.

johnc1966

15 de may. de 2012

I was very satisfied with the service and assistance in buying my new vehicle. Rami done an awesome job and was very helpful. Thank you so much. I will recommend this dealership to everyone I know that is looking for a new vehicle.

bikerman

7 de may. de 2012

I signed a loan for my daughter. and it ended up in my name and they said it was a 3.8 percent and it ended up a 5.8 They did nothing but lie to me. it asked below Would you have preferred to write this review while you were still inside the dealership? no because I larned all this after the fact