Bradleydowning

10 de sep. de 2014

My experience at Oxmoor Toyota has been excellent. Sales representative Lance Alm worked with my wife and me in purchasing two vehicles in the last year. He really worked for us in getting us the best deal, providing excellent customer service. The financial department provided great customer service as well. I highly recommend Oxmoor Toyota and Lance in purchasing a vehicle.

MarylinHart

10 de sep. de 2014

I looked at 3 local Toyota dealers before buying at Oxmoor. Their pricing was straightforward and they always gave the out the door price that asked for. I actually enjoyed my experience- as I had done most of my paperwork online and only spent about an hour at the dealership. No other Toyota dealership in Louisville/Clarksville seemed to be able to answer my basic questions, give me online pricing, or just follow upOxmoor did and earned my business.

Hotrodlogging

27 de ago. de 2014

.I recently bought a new Highlander through them. The experience was not in the slightest degree what I anticipated. It was laid back, I was dealt with well and I feel I got a reasonable deal without the pressure I anticipated. They were a joy to work with. I hope I don't need to get another car for a while. But on the off chance that I do, I wouldn't hesitate coming back to Oxmoor Toyota

Jasonbounerox

27 de ago. de 2014

My older brother and I were in the market for around a 6 months and were looking to purchase a car for our younger sibling. We needed a car that was reliable and a little below the MSRP. They were able to help us through the process and we couldn't be any more satisfied. He was proficient, kind, and helpful. He provided for us a good deal for a Toyota Camry. Thank you!

Maxkenton0938

27 de ago. de 2014

I wasn't sure what car I wanted to get. I went to the good folks over at Oxmoor Toyota, Scion and they made the process so easy and straightforward for me. There was no pressure and I got many quotes on different vehicles before I at long last settled on my decision! I am extremely happy with my buy and how the transaction process occurred. I would profoundly recommend you buy your next vehicle through them!

avalonlover

26 de ago. de 2014

I actually bought a car online without a hassle-- not from Oxmoor anyway. I was going to Indiana to buy, but the Clarksville Toyota dealership neglected to tell me that as a Kentucky resident, I pay higher Indiana taxes when I buy there. I emailed Oxmoor, they beat the other deal, and got me on the road with a couple of hours. Painless! Thanks Oxmoor Toyota!

Tbill

9 de ago. de 2014

Wanted a used Camry, Oxmoor had a ton of Certified Toyotas that come with a great warranty. No brainer. Cars.com price was cheaper than some non Certified Toyotas in Louisville.

LAB

27 de jul. de 2014

I sent a quote request to 3 dealers in town, only Oxmoor Toyota sent me pics and prices of 3 models, but also videos as well. I love dealing with Brittany as she answered all of my questions, right down to having the Camry I wanted priced and finance before I came in. I came in to inspect the car, spent 20 minutes signing paperwork, and drove home in my new Camry with no surprises! Toyota also give 2 years of free maintenance-- no brainer.

Lance Alm

27 de jul. de 2014

I shopped 4 local deals on a particular Camry. Oxmoor was the only one that actually read my email, priced the car with all taxes, etc, and arranged financing-- all before I came in the door. I came in, verified the car, drove it, and was back home in an hour! Thank you Oxmoor Toyota!

DKuzman

17 de jul. de 2014

I had negotiated a deal on a prius a few days ago which was fair. I told them I couldn't make any deal without my wife's input and we'd be back. In the meantime I found out from a friend a dealer from my hometown were advertising some pretty great specials. So I called and talked to them, and their special was only slightly better than what I had negotiated at Oxmoor. So we made the decision to go back to oxmoor to buy the car. My wife beat me to the dealership by about 10 minutes, and could not get a salesperson to talk to her. When one finally did, he treated her like she was a waste of his time. As a side note, she has an excellent job and is more than capable of buying a car. So after I finally arrive with our 18 month old son, we pick the one we liked and head inside to deal. They put us in an enclosed room so my son can't run free which was nice. We let them know our final terms, which was just barely off what I had negotiated just a few days prior. The salesman leaves for a few minutes and comes back with a counter over $3000 higher. We were taken aback and kindly explained the deal we had already negotiated. He huffed a little and left again. We sat for a while, and after at least 15 minutes, my wife noticed he was standing outside with other guys who were waiting on walk up customers. He had given up on the deal and didn't bother to tell us. He left us in the little room to sit for no reason. We packed up our stuff and started heading out. On our way out the manager made a few snide remarks unprovoked as we had no clue who he was. It was a terrible experience. I have bought 3 brand new Toyotas in the last 7 years and the prius will be my 4th, but it will not be from oxmoor.

ttrtlr

27 de jun. de 2014

Terrell Smith...good person to work with. Be prepared as always to dicker. Once that was done the process was fine.

disappointed buyer

20 de jun. de 2014

I had a young ex-serviceman as a salesman, who new his product and was very cordial and enjoyable. He made me feel comfortable and was easy to talk to, being a veteran myself. I thank him for his service. This guy is a great young man. The process was mostly fair and respectful. Unfortunately, the overall feeling was somewhat arrogant from the general sales staff and management, kind of intimidating. The salesman had to give me 2.00 for a coke! Maybe they should be treated more respectfully by their employer than to have them put out of pocket money for a drink! Seems like no matter how much homework I do, I always pay more than I think is fair!!!

Randy Frantz

29 de may. de 2014

I was there today, 5/28. I found a Camry I liked but it was the wrong color. Salesperson said he could get us the color we wanted. Being that I was there during lunch I told him, "there are 100's of Camry's within 30 miles from here. Call me with your best price and if it is the lowest, I will but it from you." He replied, "sounds good. You will hear from me by 5 pm." Well. I never heard back! I guess they just dont want my business! I decided to leave the guys name, despite having his card, off of this email. Very poor follow through!

Alexey

27 de feb. de 2014

Have bought 2013 T. FJ CRUISER from Oxmoor Toyota/Scion. That was our the worst experience in buying cars for export distantly for the last couple years. A total lack of normal customer service, absolutely irresponsible front desk people as well as a sales rep, neglect to the ppwk/titlework preparation, almost never reachable, never calling back, unreachable management (except Patrick O'Donnell - thank you very much..). Their "customer service" had totally ended when they rcvd the funds... The sales rep is an absolutely irresponsible and lying person, neglect to his duties. It's still going on... hope, it will end very soon. We would never deal with Oxmoor Toyota anymore and we don't recommend this dealer to anybody. TOYOTA, WAKE UP!

CamryMan

1 de dic. de 2013

I contacted all of the area Toyota dealers and asked for no calls and their best out the door price on a specific Camry. Both Swope and Wyler Toyota in Clarksville never gave me a quote, and both called me. Oxmoor Toyota sent me a video of the car that I wanted, and their best, out the door price. They actually read my email. Sold! Lance Alm, the Internet Manager made sure everything went smoothly with no surprises. Thanks guys!

Shelby

23 de sep. de 2013

I was very interested in a car I had seen online. I contacted the dealer via 'dealer chat' the representative I spoke with said she would contact me back regarding my questions about this vehicle I was interested in. 4 days passed and I had not heard anything. I had then sent 2 emails and received emails in return saying thanks for my interested and so on. A month later I still have not heard anything from the dealership. Needless to say I now will be going somewhere else because they could not even assist me with my questions or keep their word and contact me back when they said they would. You would think a company selling cars would contact a client who expressed her interest in a particular vehicle that had been posted on the online website.

Unhappy (former) customer

8 de sep. de 2013

Took my vehicle in for service after receiving a recall notice in the mail. When making the appointment AND dropping off the car I made it very clear I was only there for the recall. The recall notice was very clear the work would be done at no cost to me. Dealer charged me for labor despite being reimbursed by Toyota HQ for this work. Filed a complaint with Toyota and got my money back. I wonder how many other people have been "accidentally" charged like this.

Unhappy Miltary Veteran

29 de ago. de 2013

Bottomline: This dealer told me I was tax exempt, reassured me several times not to worry, I was tax exempt being active duty military. They told me I would not pay taxes when registrating the car. I told them I did not think this was true but they continued to reassure me they knew this business. So I signed the contract and brought the car. When I went to register the truck I was ask for the sales tax on the vehicle...1800.00. I immediately called Oxmoor Toyota of Louisville who told me "no you are not tax exempt..no sure who told you that". I visited the dealership the next day and we both agreed the contract was void due to this and I would return the truck. They agreed due to the salesman admitting he told me this no less than 7 times and that his supervisor had told him I was tax exempt. They ask me to give them 24 hrs to see if they could work things out. I called the next day to see if they would have my down payment waiting when I returned the truck and than I was told the contract was valid and I would have to pay the taxes because they would not take the truck back. I tried to remind them of the agreement we had the day before and the guy just continued to talk over me and not listen to anything I had to say. Like he was trying to bully me into paying the taxes. I told him he could talk to my attorney and I would sue them. DO NOT TRUST this dealership. They will tell you anything to sell a car. I do not fault the salesman he told the truth about the situation. The management knew they had not been truthful but refused to do the right thing. The way I see it is if this dealership would lie to a veteran they will lie to anyone.

FordOwner

6 de ago. de 2013

I wish there was a ZERO rating.My father and I walked around the lot for a good ten minutes and were never approached by a sales rep. We had to walk inside and ASK for someone to help us. So unprofessional, the receptionist was calling back and forth to get someone to come and speak with us. After WAITING, yet again, the sales rep comes over and is very un-enthusiacstic. And then there's the finance department.... Pittman (Mr. bow-tie) I think his name was said I didn't "Look" like I made enough. I am so disgusted. I will never do business with them again!

Tilisha Jones

21 de jun. de 2013

I was internet buying. I had sent several inquiries. My first response was Oxmoor of Louisville. I recieved emaild from Kevin Hayden and he called me and left me a message for the 2010 Toyota Camry that only had 14,616 mies on it. I arrived at Oxmoor on June 13, 2013 to test drive the vehicle. I was impressed because it was seating in the showroom and it was a certified vehicle with a warranty. I had the best experience from the time I sat down in the facility and during negotations of the payment. I hadn't planned on driving away that day. Now I am a first time Toyota Camry owner. I'm excited about my almost new vehicle. I would recommend Oxmoor of Louisville because they take care of you within your best interest.

AEB

25 de feb. de 2013

We saw a used car online at Oxmoor that interested us enough to make the drive from Cincinnati. We spoke in advance with a person from the dealership, and set up an appointment to see the vehicle. After a bit of a drive down, when we arrived the salesperson was right there to welcome us and had the vehicle warmed and waiting for us! Unfortunately, the vehicle was missing a key feature for us (automatic transmission) that I didn't think to ask about over the phone, as such we couldn't even test drive the vehicle. Our salesperson was tremendously wonderful - he made sure the ad would be updated to reflect the transmission status (so no one else would make a trip for no reason) - he found another vehicle for us to look at and test drive, even thought it was not exactly what we were looking for, and ultimately he paid for our tank of gas for our return trip to Cincinnati. If the car had been an automatic - I would have bought in a heartbeat from Oxmoor, as they seemed to be really working hard to make a positive customer service experience.

not happy in Indiana

27 de ene. de 2013

My husband and I set up an appointment to look at a used Prius that was and still is advertised on the internet. When we got to that appointment we were not even able to get passed the first salesman to get to the 'internet sales desk' which we were told to go to. Of couse after we waited for a while we were told that the vehicle had already been sold. IT WAS SOLD SUPPOSEDLY A WEEK BEFORE WE CALLED even though we were told it was still available. This is the second time I have tried to get a car at this dealership - NO MORE. I will never be back - and beware if you want to buy a used car - they do not tell the truth!

Woulda Bought

22 de sep. de 2012

I drove all the way from Lexington to look at a car and had set an appointment to do so, giving them my name, cell phone and e-mail contact information. I arrived ahead of the appointment time to find that they had already sold the car the night before but didn't bother to tell me this. In addition, I felt as if I was treated as a second-class citizen because I was looking for a vehicle on the "economy lot". They didn't even offer to show me any other vehicle or take any time to find out what my needs were. I for one will not be back to this dealership.

Dreaded Shopper

25 de jun. de 2012

Had the name of a salesman from an Assistant Service Manager. Pretty good experience with him. Wife wanted a different brand, ao we didn't buy there.