Donn

8 de nov. de 2016

Professional, friendly service, Representative efficiently checked in my vehicle and thoroughly explained the process and what I could expect. I was kept well informed of status and picking up car was an easy process.

Karen

6 de nov. de 2016

The process was quick. I felt like l was a priority all through the purchasing process. The sales person directed me to the very best options for my situation and l absolutely love the outcome!

Elizabeth

3 de nov. de 2016

Mark moore! i told him what i was looking for and i wasn't brand specific but he brought me two options and the first one was EXACTLY what i wanted and i didn't even know it! mark made the buying experience incredibly stress free and took care of me beyond what i expected at a dealership. i've already recommended 4 people to visit and see him because his customer service was that incredible.

Joann

2 de nov. de 2016

Mike showed concern for my situation and went all out to help me. He was a real joy to work with.

Mary

1 de nov. de 2016

Customer service was excellent . My car was serviced(oil change) and washed in a reasonable amount of time. My appointment was scheduled and my service was on time and completed in a timely manner.

Bradley

1 de nov. de 2016

They provide a quick response to questions, agents get the info to research concerns. If one doesn't know, they will find someone that does.

John

30 de oct. de 2016

My sales person Brian was excellent. I would recommend him to a friend. It was raining intermittently when I bought my car.

Wendy

26 de oct. de 2016

So easy in and outI trust the work done here. I come here for all service Nice to have a professional relationship.

Christine

26 de oct. de 2016

Our salesman David Knudson stayed with us the whole time. And the best of all, the process of buying the car didn't take the whole day. Excellant!!

Malik

21 de oct. de 2016

The service was good and Christine was a delight to meet and interact with. Your staff is courteous and this is appreciated. Keep it up. Although you were short staffed the service was done with exceptional efficiency.

Justina

20 de oct. de 2016

I came to the wrong dealership to get an oil change. And even making the mistake on my end kia still took me in right away.

Leona

17 de oct. de 2016

Brian, our sales rep, was great. Went above and beyond, and wasn't pushy whatsoever. I felt he understood our needs, and tried to steer us in the correct direction, without being overbearing.

Susan

16 de oct. de 2016

The service here is always excellent. The staff is very professional. The waiting area is clean and pleasant. Highly recommended.

Corey

15 de oct. de 2016

Traded in two cars for one, flawless service. Gave high trade in values for two vehicles site unseen, everything went as planned when we arrived. Great work

Mary

12 de oct. de 2016

I was able to use a coupon, the inspection found that I need to replace my rear wiper, the service rep was very friendly and helpful, my vehicle was given a complimentary car wash, I did not have to wait too long.

MRT

11 de oct. de 2016

I must say that I am very disheartened that my tire problem had to be resolved at an outside source.When I purchased my 2012 Kia Sorento, I had "tire issues" from the beginning. I am sure that you can look up my service record. It didn't ride right, it made a rumbling noise and always pulled. I brought my vehicle in many times with the same complaint. The answer always was "we didn't notice anything" .There were rotations and balancing done but to no avail. Also pretty sure I even had two flat tires repaired there. I even bought an "extended warranty" on my tires. Sad to say, that such a warranty is valueless and a waste of money because it doesn't cover anything.I finally gave up on bringing my car in there since problem was never resolved. I recently brought my car into Tires Plus because I had a flat. They brought to my attention that a belt was busted on one of my tires! I saw it with my own eyes. What a surprise to me!! I purchased two tires from them, they rotated, balanced and the problem is miraculously GONE!The sad thing is that I was driving on that busted belt since I purchased the car (or at least shortly after that) and no one in your service department saw or noticed that.I am not a tire expert, (but you should be) but I would venture to say the the busted belt caused my other tires to not ride right and possibly caused the 3 flat tires I experienced.Very unhappy customer.

Lori

11 de oct. de 2016

Jarvis was very knowledgeable and pleasant. The process of choosing a car to financing was made very easy. I would recommend this dealership to friends.

Ron

11 de oct. de 2016

Excellent service, friendly and courteous. A pleasant experience in buying a car. Staff ensured that I was taken care of from beginning to end.

Christopher

9 de oct. de 2016

Easy to work with, very little pressure to buy. Got me into a great car. I would buy here again when the time comes.

Alexandra

7 de oct. de 2016

Always excellent customer service! So, I basically found out this last visit that my car needs more work than it's worth, but they were so kind that it made the experience much less traumatic. They are very trustworthy, conscientious and kind and also do great work. Best place I've ever taken my car!

Nathan

2 de oct. de 2016

Very nice staff who went above and beyond to help and explain the importance of keeping up on my vehicle.

Louise

2 de oct. de 2016

Courtesy and professionalism. Nice folks and tidy facility. Good location in a surprisingly nice town. Was in for a recall. All ordered parts were there.

Lisa

23 de sep. de 2016

Fast And everyone is very friendly..and love the fresh baked cookies :) facilities are very clean and welcoming. Work performed is always great.

Jerry

23 de sep. de 2016

Fast and friendly service from the time we got there to the time we left. Very pleased with everything on our current visit.

Brooke

21 de sep. de 2016

Friendly staff, short visit, nice waiting area, clean office, my tire had a nail in it and they were able to patch/plug it within an hour

Brian

16 de sep. de 2016

Went quick. Was shown everything before I had to ask to see it. Was shown just the type of vehicle I was looking for.

Andrew

15 de sep. de 2016

Very friendly and responsive staff. Kia sales manager Michael Osterndorf and customer care rep Alex DeLabio were terrific, resulting in an excellent experience.

Taryn

12 de sep. de 2016

They are very friendly and accommodating! They do a good job with trying to find you the best deals without pressuring you into finding something on their time or dime. I didn't feel pressured into buying anything I didn't want or need and the process was quick and painless.

Laura

11 de sep. de 2016

Quick service and clean waiting area friendly staff great environment to have service done . Like that Kia Services seperate area

Sheree

11 de sep. de 2016

Shawn Haas is an excellent car salesman. He listens to what you are really looking for and then shows you a variety of vehicles the fit in those perimeters. I have purchased my last 3 cars from Shawn and will continue to bring him my business as well as refer him to others.

Justin

8 de sep. de 2016

The sales staff were amazing, especially Michael Osterndorf and Caroline Hennessy, and the cars are top notch. I would recommend KIA and Palmen Moters to my family and friends.

Jolene

4 de sep. de 2016

The vehicle was ready for test drive. No looking around. Convenience of finding the car online was so much better than spending hours at the dealership.

Doug

1 de sep. de 2016

Friendly, courteous, my salesman worked hard at trying to provide me with the best possible deal that met my immediate needs, very responsive!!!

Keith

31 de ago. de 2016

The best customer service I have dealt with any car dealership,I will highly recommend to my friends and family. Service was really fast, got my new Kia within 1 1/2 hour.

Terri

31 de ago. de 2016

Always efficient, accurate, and friendly. I know my car is getting the proper service. They were willing and able to answer all questions and concerns.

Sudie

29 de ago. de 2016

The kindness and concern of the staff. They go out of their way to help you in any way they can. The dealership send e-mail to inform you of the cars up coming needs, after you take your car in they call to make sure everything went well doing your visit. Palmen make you feel like you are appreciated for purchasing your car there. I am thankful for the care and concern I receive ever time.

James

27 de ago. de 2016

Ready when I got there and quick service. Was on way in no time. Car was cleaned and washed too.

Thomas

27 de ago. de 2016

Everyone was curtious and friendly. All my questions were answered. Parts department personnel were available (on a Saturday) to quote price of accessory items for my van.

Dale

26 de ago. de 2016

Everyone was exceptionally courteous, especially Dave Knudson. He was very patient in showing us how to operate all the accessories. The Facility is bright and inviting.

Kristin

21 de ago. de 2016

I liked that Greg asked me what my non negotiables were. Although I came late he stayed well past his hours to work with me through the process. The finance portion took far too long to accomplish.

Aaron

20 de ago. de 2016

Did their best to find the vehicle I really wanted. Did not push me into making quick decisions. Great team.

nancy smith

19 de ago. de 2016

what an awesome, stellar experience. Didn't come into buy, but warren larsen really helped us find a good fit without any pressure. He was an awesome associate. He even was able to repair the clouded front lights with a special technique he has & they look fantastic.

Brian

18 de ago. de 2016

Ease and didn't take all day!!! Price was right and didn't have to negotiate too much!!! My salesman was most excellent!!

Kathleen

18 de ago. de 2016

I have had my car serviced each time it has been due and find everyone Friendly and efficient. I would recommend your dealership to anyone looking to buy and have their car serviced

Patrick

14 de ago. de 2016

Prompt, courteous staff. Clean waiting area. My appointment was for a recalled part. They also included another recently recalled part without making me come back on another day.

Geraldine

12 de ago. de 2016

That Jeff our dealer listened to everything I needed in a car and found the right one for me. I found a used car that would last me more than 3 yrs and for a great price. I was satisfied with every step of the buying process. They made it very easy and a smooth transition in the process of buying a vehicle.

Donna

11 de ago. de 2016

Everyone was extremely courteous! The facilities were comfortable and clean. I was pleasantly surprised that besides a complimentary car wash the car was vacuumed inside. Also loved the coupon for an oil change.

Roberta

11 de ago. de 2016

I went for a complimentary oil change -inpsection,wash,vacuum.I just hope the oil change went better than the wash and vacuum..the car was not washed and was not vacuumed ,door was wiped but looked like someone spilt something rather than wiping

Janice

8 de ago. de 2016

I came in for my first oil change and inspection. I was in and out within 30 minutes. Tires rotated and oil change that fast was amazing.

Clifford

6 de ago. de 2016

Professional, friendly, kind, courteous people, quick service, immaculate and cool temperature in the facility. The service department is very well organized and I enjoy coming for my oil changes. The service department makes you feel like they are there just for you, (even though I know they are not!)

Lisa

3 de ago. de 2016

The salesman, was very welcoming and easy to talk to. I had recently purchased a 2015 Kia Sportage from Palmen Kia and he worked very diligently in trying to help me finance the car. I had appointments with other dealers in the area, but I saw that he was determined to get me financing, which he and other staff members were able to do. I told Warren that if I received extra funds that I would be back. So, I came back to Warren and he was able to work his Palmen Kia magic and now I have a 2017 Kia Sportage.

Adam

2 de ago. de 2016

We knew coming in what we were looking for and were allowed to look at it without any pressure, but he was always available when we needed him. Also my son was distraught about the old car going away, but one of your associates helped him a bit by giving him a tag to remember it by.

Efren

31 de jul. de 2016

I was able to enjoy the car buying experience. No old school tactics, like faux anger about your car offer. I was able to get down to the business of buying the car.

Raymond

30 de jul. de 2016

They went out of their way to get me the exact vehicle I wanted, which happened to be 3 hours away.

Sonia

29 de jul. de 2016

My car was taken care of quickly and returned to me within the next day. I'm very thankful that my husband and I had the warranty that was offered to us at the time of our purchase.

Phillip

27 de jul. de 2016

Very attentive and patient staff as I test drove quite a few used cars. Finance process was smooth and transparent.

Jordan

26 de jul. de 2016

I've purchased every car I have here and will keep on doing so. Teddy and Frankie are the best. Also, the car selection is incredible and the porters do a great job cleaning your car for delivery!

Don

25 de jul. de 2016

Great service each and every time. Scheduling service is a breeze online. Staff is always friendly and helpful. Great facilities!

Julie

25 de jul. de 2016

Kept me informed on the progress of the work being done they vacuumed and washed the car. They cleaned the windows

Nancy

23 de jul. de 2016

Was helped immediately upon my arrival. Courteous and very prompted. I have always been treated this way with all my other appointments.

William

23 de jul. de 2016

Sales representative very courteous, knowledgeable --just perfect person to sell us a car. Facilities clean. Financialdepartment also very efficient. Waiting area very nice.

Jeff

21 de jul. de 2016

Palmen Kia is always prompt and professional. They have have stood behind me when i had warranty issues. Will buy from Palmen Kia next time i need a car.

Carl

20 de jul. de 2016

waiting room was a nice clean space. TV was a plus. Nice customer service. Fast service. Vacuum could of been done better. I know it was part of the coupon but then do a good job.

Janis

19 de jul. de 2016

Didn't take long while waiting. Very courteous people. Let me know if there was something I need to get done in the future.

Missjoan

17 de jul. de 2016

I use Palmen in Kenosha for all of my auto service needs and they never disappoint. Top notch all the way! Between appointments, I stopped in for an oil change. I stepped outside. Sitting there in the lot was my dream car, used, making it priced for my budget. Being between appointments I had very little time but wanted to negotiate that car. Joe in sales put a rush on it for me. Shortly after the oil change was complete and the wonderful porter washed my car for me, the old one was traded and several Palmen staff helped me empty my many items from the old to the new and away I went. In time for my next appointment! I got the car I love, at a price I could afford, fair trade in value for the old and out the door in no time at all. All involved, including Joe in sales, Steve and the porter in service, put a rush on everything, going above and beyond to accommodate me and my crazy schedule. I couldn't be happier and will certainly be back for my next car.

Joan

17 de jul. de 2016

Top notch all the way! The PEOPLE working for you are all excellent they are what make you so great!

Karen

17 de jul. de 2016

Greg was very pleasant and informative. Great customer service. I would definitely come back and recommend him to my friends and family.

Daniel

16 de jul. de 2016

Quick and no surprises. Gave me what I needed with no up selling of products or services. They got me out very quickly.

Ronald

12 de jul. de 2016

Mike Moreno & his team were very knowledgeable and courteous and did not pressure us in the buying process. Was easy to deal with and negotiate with.

Jazman

4 de jul. de 2016

My dealer was extremely nice. He was so patient and didn't mind showing me another car that I wanted. The manager was also fantastic, he did everything to make sure that I went home with the car that I wanted. I wild recommend them to EVERYONE.

Hoda

3 de jul. de 2016

The salesman was absolutely great to deal with. I wasn't planning on purchasing a vehicle, but Ervin was able to help me think through the pros and cons. He was not pushy or overbearing, he was a great listener and extremely patient with my slow decision-making process.

Katherine

3 de jul. de 2016

Friendly service and knowledge about their vehicles. Have purchased five cars there, and would definitely recommend them to others. Very good experience.

Thomas

3 de jul. de 2016

Helpful, knowledgeable, patient, and friendly staff. No high pressure sales tactics that are used elsewhere. Very satisfied with this dealership overall.

Average American

2 de jul. de 2016

I go in, an average American middle class buyer. Explain that I am looking for a vehicle that is reliable but am limited on my price range. Automatically salesperson was not very interested in providing professional service. service. Schefuled a follow up call, 5pm, receive a phone call asking if I am interested in vehicle, I say yes. Salesperson states he cannot make it in until 1pm next day. I accommodate to HIS schedule. 1 pm next day, sales person informs me car had been sold that morning and basically says .. Too bad so sad!! No interest in explaining why vehicle sold if I was scheduled to make final negotiations on purchase and I had accommodated to his schedule. Very disappointed that a dealership of this caliber would treat an average American buyer like so, just because salesperson would not make thousands of dollars on sale. Left feeling as if was not worthy of professional service because I would not make dealership thousands of dollars on a car sale.

Jerome

2 de jul. de 2016

Sales person very friendly. Able to answer all our questions. Did not try to pressure us into a deal. A large selection of SUVs

Andrew

1 de jul. de 2016

The staff is always friendly and informative and gets me in and out as quickly as possible. I know I can always depend on them to do the job right the first time.

William

1 de jul. de 2016

Michael Osterndorf was completely professional, knowledgeable and helpful through the entire process of buying my new Forte. I couldn't have been happier with my experience or my new vehicle!

Jessica

29 de jun. de 2016

Ervin was very honest and very helpful.Everyone in financing was great.Everyone was very knowledgeable and helpfulEveryone go see Ervin for a great car shopping experience

Kathleen

28 de jun. de 2016

I had a very short waiting time. Everyone was very courteous and well organized. I can depend on good and honest service.

Lita

28 de jun. de 2016

Mike Moreno was awesome. He was very knowledgeable about the cars....he was very patient and helpful. I would recommend Palmen to all my friends... The approval process and paperwork time was unbelievably fast.....great job to the entire staff at Palmen and I love my Kia....

Cheyne

28 de jun. de 2016

Quick .professional and all around great experience . Will be back.. also ive bought several cars from Palmen Motors Shawn Hass is a terrific salesman

Barbara

27 de jun. de 2016

although there were no open service times I was told to bring my car in anyway and leave it for the day and they would squeeze it in.

Kelly

27 de jun. de 2016

Jarvis was very helpful and made the process go smoothly.Jarvis made sure to find the exact car that I was looking for.

Dennis

26 de jun. de 2016

Even though it was very busy Saturday we able to get our cars serviced very quickly. We had to be somewhere by noon and every effort was made to make that happen. Thank you!!!

angry customers1

25 de jun. de 2016

My Husband and I went to palmen to buy a van, we went there and took it for a test drive we liked it and our sales person was really nice and helpful and seemed to be willing to work with us. When we went to crunch numbers they didn't want to go down a whole lot on price even though it was a used Van. So the manager Niko quoted us a price it was a little more than we wanted but we said we would think about it and call them. My Husband called the next day to talk to them and Niko claimed that he never quoted us the price he did and my husband told him it was horrible business practice to give one price and then take it back and say that he never quoted us that price! So Niko started raving about how even if he did quote us that price doesn't mean he could have actually done it for what he quoted!! So why even give a number if you don't know it would work!! This is the second time they have lied to us!! We tried to give them another chance but they lied again!! I will never ever go back to Palmen again even if they had a van for a penny!! Very disappointed Palmen I don't know how you live with yourself lying to people!! I will never recommend you to any one ever!!

Barbara

24 de jun. de 2016

I brought my car in for a scheduled appointment and they told me there was a recall for my car and did the work while I was there. They were ao polite and courteous.

Malik

23 de jun. de 2016

The no hassle sale plus pre-appointment call from your sales department for scheduled maintenance.I shall be back again and again.

Raydene

20 de jun. de 2016

I didn't have appointment but they got me in and all work was completed much sooner than estimated. They also are great at informing about other preventive maintenence but do not pressure buyer.

Kimberly

19 de jun. de 2016

They met my needs for a car. They were very professional and nice. All the staff were great! I would recommend Palmen to everyone.

Tommy Black

18 de jun. de 2016

I bought a 2015 optima ex and the dealership was great. They went out of their way for me. It was worth the wait for the deal I got on the car. During the wair, the salesperson, Warren, went and got myour parents and I a pizza. It was great. I also got a lot of great freebies with my purchase as well. Thanks palmen!

Randolph

13 de jun. de 2016

That when I came in they were able to work on car right away. Clean waiting area, refreshments and bathroom help with the wait.

Richard

12 de jun. de 2016

Got me in. Got me out. I will be back. I will spread the word to all my family and friends

Mary

11 de jun. de 2016

I was able to call on a Tues. for an appointment the same week after 4pm. I was in and out in no time. I was able to use a coupon that was sent via email! Really appreciate the coupons!

Joseph

10 de jun. de 2016

Mario is a great salesman, very helpful, he aims to please his customer's needs all the way down to the smallest details.

Patricia

6 de jun. de 2016

I'm a repeat Kia Palmen customer. Mike O. Is one of the most respectful and patient sales person. He takes time to explain options and model differences and never makes me feel rushed.

Tom

4 de jun. de 2016

Shuttle driver was great!! He came and picked me up when the car was completed and I live almost ten miles away!! The service was done on time and the staff was very nice!!

Delores

4 de jun. de 2016

the men were helpful and I was back in my car in about forty five minutes. Watching TV while I waited the time went by quickly.

Deanna

3 de jun. de 2016

Everyone there was helpful and friendly. The waiting area was clean, modern and nice. The work was done fast too.

Laura

3 de jun. de 2016

I dealt with Shaun. He is one of the best salesmen a ever worked with. The whole experience was easy and I highly would recommend it.

cmstelter

30 de may. de 2016

My wife and I just drove down from Muskego to Palmen. We purchase our last car from them and again, we are very happy. We test drove several cars. John D. or salesman was very helpful and informative. He laid out options but was not pushy and didn't "oversell" us. The manager Don worked a great deal. The entire staff was very friendly during the process. One even gave my daughter a new yo-yo to play with while we waited. The one negative is the amount of time the process takes, which is pretty standard, especially on a busy Memorial day weekend. Even from Milwaukee, I would take the drive and give Palmen a try first.

Debra

23 de may. de 2016

Knowledgeable friendly staff. Too great care of me in my search for a used car. Found a car I really like that was reasonably priced.

Debra

22 de may. de 2016

Sales rep answered my questions without being pushy, listened to what I told him I wanted and offered solutions and was patient

Samuel

21 de may. de 2016

I loved the service and friendly service that Kia people gave me. I also loved the fast service, car wash, and vacuum. My car was given to me clean and fast.

Tess

20 de may. de 2016

Frank Chiapetta, our sales rep. He's amazing! This is our second time back and he helped us get a car in the same day.

Timothy

18 de may. de 2016

Tom Richer was more than helpful and answered every question I had. His follow ups were always prompt. I will for sure return for future car needs.

Baron

17 de may. de 2016

Staff was great as usual, love dealing with Tom and Nico as they have always taken great care of me every time from not just during the sale but after the sale as well.

Sheree

14 de may. de 2016

This is my 3rd car I have purchase through Shawn Haas. He cares about his customers and wants to make sure they are satisfied. The only reason I purchased through Palmen was because of Shawn.

Melissa

13 de may. de 2016

It was very quick and easy and efficient. The staff was very friendly and answered all the questions that I had.

Bryon

13 de may. de 2016

prompt return calls informative on the issues with service good advice on preventative things to avoid future problemsfacilities were top notch

Michaelyn

12 de may. de 2016

Didn't have to wait as long as I thought, the guy in the parts area really helped me with my key

Rolanda

11 de may. de 2016

Very friendly and helpful I didn't feel pressured or rushed, I was able to take my time and look around without someone following me

Frank

10 de may. de 2016

FAST SERVICE GREAT PEOPLE AND SERVICE WAS GREAT SALESPEOPLE HELPFUL CAR WAS WASHED AND CLEANED THE WAITING AREA WAS CLEAN AND GREAT COOKIES AND COFFE

JS

7 de may. de 2016

I just purchased a 2016 Kia Sorento. It was a total pleasure from start to finish. No pressure very relaxed fun atmosphere. Don the sales manager was very friendly and easy to deal with. Love this place!! Will buy all my Kia's from Palmen.

Jeffrey

6 de may. de 2016

Knowledgable and friendly sales staff. Everyone went above and beyond to make our buying experience top notch. They even threw in extras for no cost.

Kristianne

6 de may. de 2016

John Dollmeyer was fantastic! Patient, professional, answered all of my, my husband and my daughter's questions with a smile. Such a pleasure. I will DEFINITELY recommend anyone to see John specifically for their car buying experience.

Nmaughan

3 de may. de 2016

I would like to share my experience with Palmen Motors of Kenosha. I went in on a Saturday to test drive a truck, when I got there they said was already sold. Saw an 04 Cummins outside and decided to take it for a drive. I was sold. After talking prices, since the banks were closed for the weekend they said to take it home for the weekend. When I got back Monday we ended up purchasing the Vehichle. I brought in a list of things I wanted fixed, but they refused without bringing the price up, one was an alignment. So I decided to get it done by my mechanic. As they were doing the alignment they noticed that the sway bar had a lot of play in it, the back brakes and rotors were shot, and the rear seals were out of the axle. I immediately contacted them and got an estimate for them. Palmen didn't want to even fix the stuff in the first place and after a week I Was able to convince them that it was their responsibility. They still refused to fix the brakes saying "a man should do his own brake job." My estimate (from a certified shop, with a warranty) was $700 to do the axle seals, sway bar, and complete brake job. They insisted I bring it back to their dealership to fix. I brought it down and within a day I got a call from the service department. He said that the rotors are dangerously bad. But, the brakes are pressed and they are gonna put the seals in, but in order to do the rotors you need to break the seals deeming it a waste of time. They said they would "cut me a deal" and do the brakes for $800. I said no and immediately called up the sales manager (who's name I'll leave out). After some convincing he said he'll pay for half. Of course I was still upset and told them I didn't have $400 to pay for it. The same guy who told me the brakes needed done ASAP told me "they aren't gonna break down on you right away. Maybe you should save up some money then and get them done." After some fighting, I decided it'd be okay to pay $200 and they pay the rest. I called him up asking him if that would be okay, he said "since you wrote a bad review about me, I'm not gonna do it." Well, here's your review mister! I never wrote one before. These guys are a bunch of crooks. Look at all the other reviews of this place. They leave parts broken on their vehicles so after you buy them you have to pay to fix them. I'm not the first person to write about this. If they want to fix my Vehichle I'll gladly take this down. But until then I'm warning everybody to NEVER buy from them again. This review will be posted on every website I can.

Terri

2 de may. de 2016

Always prompt and helpful. One day I couldn't get my car started. I called them, they talked me through as much as possible. I finally had it towed in. It was the battery, they charged it and did updates at no charge.

Geza

1 de may. de 2016

Working with Ray Hilburger was awesome, no sales pressure, very easy to work with and great follow up.2nd Kia I have gotten from Palmen through Ray.

Clifford

1 de may. de 2016

Friendly, and courteous, efficient, and professional.I felt both myself and my vehicle were safe and secure.It was an experience that I expect from my dealership. Awesome job!

Donald

1 de may. de 2016

They went above and beyond to provide service. Arrived just before closing and they did not hesitate to take care of my service needs.

Victoria

28 de abr. de 2016

No pressure from our sales person. When the offer was made and it didn't fit our budget they worked with us and met our needs and budget.

Sonia

27 de abr. de 2016

I just went in for an oil change, and noticed that my car was cleaned as well. I appreciate the quick and efficient service that I rec'd from Palmen Motors.

Doug

27 de abr. de 2016

The service was outstanding! They were very professional, friendly, and efficient. They explained everything that was needed to fix my car. I would highly recommend them for any car service needs!

Mark

25 de abr. de 2016

Mike Mareno was very personable and answered all my questions thoroughly. I could tell he was very busy, but he still spent all the time with me he needed to.

Michael

24 de abr. de 2016

Ray Hilburger was awesome. I gave him an idea of what I was looking for, he showed me 5 or 6 vehicles that fit my criteria, and he worked hard at getting me my top choice at terms that I was very comfortable with.

Mike

22 de abr. de 2016

Service folks, salespeople, waiting area, everything. Wandered into the sales area and spoke with a few people (Mario comes to mind-nice young man)

Mark

21 de abr. de 2016

Friendly, easy, and helpful staff that made the purchase go smooth and explained everything along the way. Nice facility as well.

Donald

20 de abr. de 2016

Great Customer Service! Everyone at the dealership was very pleasant! I will buy all my cars from Palmen. Very clean and organized organization.

James

18 de abr. de 2016

Very easy to schedule the appointment. Employees were very nice. The work was done to a high standard but the price was high. Should have taken them 1 1/2 hours but it took them 2 1/2 so I question the quality of their mechanics.

Matthew

18 de abr. de 2016

The people are very friendly, however service can be expensive , typical of dealerships. Overall the buying process was easy and fast but not hurried

Erik

17 de abr. de 2016

No hassle on what I was looking for and no trying to "upsale" me to something I didn't want. Will be buying anoth new car in a few years from here.

Ruth

17 de abr. de 2016

They have been very nice in sales and service, the work is done when they promise and seems to be done accurately.

Regina

17 de abr. de 2016

The sales man Ervin was awesome and helped us find the right car for our family lifestyle that fit our budget

Allyson

17 de abr. de 2016

This is my third KIA, Ray has leased me all my cars. He does a very good job, answers all my questions, and will continue to work with him.

Allyson

16 de abr. de 2016

My car was fixed in a timely fashion and the staff were very helpful. I will recommend all of my friends and family to Palmen Kia.

Thomas

14 de abr. de 2016

John was wonderful to work with. His has a very friendly knowledgable attitude with the vehicles we were looking at. I had a wonderfully pleasant experience with Palmen

Guadalupe

11 de abr. de 2016

Great customer service n was welcomed very well. The salesman Greg and the financial advisor Griff was awesome! I will definitely be recommending KIA Palmen to all my friends n family!

Tammy

9 de abr. de 2016

Tom Richer was very knowledgeable and helpful. Made the process easy and smooth.Facility is very clean and organized. Finance was willing to work with us to get the best deal possiable.

Brian

7 de abr. de 2016

They honored the warranty and replaced my transmission after having to convince them on 2 visits that there was something wrong.

Thomas

7 de abr. de 2016

Work was done quickly, I was on the road in the time frame the service writer quoted. Also he was very courteous.

Jeffrey

7 de abr. de 2016

We were pleased with the whole experience. Our salesmen Tom Richer helped us find the best vehicle for our needs. Everyone at Palmen Kia of Kenosha was friendly and helpful. We will definitely purchase more automobiles from this dealership in the future and recommend them to others.

Dino

6 de abr. de 2016

Mike was friendly and attentive. Need to speed process up and verify paperwork to ensure accuracy. Will be back again but will still expect improvements!

Lanette

6 de abr. de 2016

Quick & everything was explained before work was done. Very friendly. Waiting area is clean & comfortable. Only improvement needed is pricing.

Cynthia

6 de abr. de 2016

My salesman Mike Moreno was great, very informative and helpful, really appreciate the time he took to set up my Bluetooth and show me how all the new gadgets work it is a lot to take in when you purchase a new car, and I truly feel he went above and beyond to make sure I was informed and happy. My experience was fantastic, truly exceeded all of my expectations. Thanks Again Chris in Finance & Mike for just being an awesome salesman !

Wendy

5 de abr. de 2016

The service personnel were polite and courteous. I was surprised how quickly the work was done. The check out process went quickly too.

Alexandra

5 de abr. de 2016

I wouldn't take my car anywhere else! The staff are always very friendly and take the time to explain what needs to be done and the quality of the work is great.

Meghan

4 de abr. de 2016

They are always friendly in the service department and they were kind enough To use my expired coupon to help keep costs down for me. I'm always happy with the service here

Pamela

2 de abr. de 2016

Knowledgeable sales person, Warren. No pressure, nice friendly staff. Many cars to chose from. Very clean used car. Wanted to close a deal, therefore, willing to work with me.

Kevin

1 de abr. de 2016

Palmen Motors was easy to work with. They answered all our questions and helped us through the otherwise long and tedious process.

John

1 de abr. de 2016

The staff was friendly and efficient. I received my car cleaner than when I brought it in. I have no complaints at all.

Eunice

31 de mar. de 2016

Warren and Griff were great. Atmosphere was clean and service was excellent very attentive to customers. Was kind of long process but I had some obstacles they were able to help me through.

Ronald

31 de mar. de 2016

We told Shawn what we wanted and he found the right vehicle for us within minutes. He was very friendly, cheerful and knowledgeable.

Delia

29 de mar. de 2016

Greg K. and Griff were both very informative and great to work with. I had brought my dad and young daughter with and they were very accommodating to us all. I was very nervous about buying a car but these gentlemen made my experience great and I will continue to purchase from Palmen.

Alex

29 de mar. de 2016

Warren was very attentive to us on a busy day. We were only interested in one car and he did a great job of recognizing this and focusing on the details that allowed us to close the deal the same day.

Kathleen

26 de mar. de 2016

My salesperson, Warren, was extremely entertaining! Loves to talk, very respectful, seemed like he genuinely cared about what I wanted.

Brian

25 de mar. de 2016

Polite . Service was the best I ever had with buying a new car. Called right away when the was done. Explained everything that was done . Great job !

Adam

23 de mar. de 2016

Salesman was very attentive to our needs and requests. The dealership had a decent inventory. We are repeat customers and will continue to be.

Lorri

22 de mar. de 2016

Our sales person was awesome. Very personable. We will purchase another car here. Mike Moreno was pushy and we did like that.

Christopher

22 de mar. de 2016

Our salesmen (warren) was very helpful and knowledgable about the cars. He helped a lot, he wasn't pushy or in a rush, took his time helping us make the best possible decision

Anthony

20 de mar. de 2016

I was pleased at how convenient it all was. Everything was handled in one location and my day was not interrupted more than needed.

Gary

18 de mar. de 2016

Helpfulness and patience explaining technology of car. Mario explained and then paired our phones and found an app to enable our audiobook enjoyment without CD. Met our requirements for vehicle.

Janis

16 de mar. de 2016

People were nice and did the work fine! Didn't have to wait very long. Price was reasonable. That is all!

Randy

11 de mar. de 2016

The ease of the purchase and the feeling of not being harassed by salesman. Was pleased with the way Shawn Haas handled every aspect of the sale

Erikka

10 de mar. de 2016

Willing to negotiate and listen to the customer. Stayed late to get the deal done and we took the car home the same day!

Aaron

8 de mar. de 2016

test drives prompt delivery of vehicle prompt service repair of directional polite salesman quality and safety of vehicle more time for buying process and not rushed.

Tom

7 de mar. de 2016

Everything is very nice from the people to the facility!! I really enjoy the fresh coffee and cookies provided by Kia. The car wash is such a nice feature for owning a Kia that I tell all my friends about it.

Angie

6 de mar. de 2016

The service and the people are great, they explain every detail and you are able to have any question andwered.

Caroline

1 de mar. de 2016

From scheduling my appointment to after I left, Everyone was very nice, especially Allyson. Thank you! I will definitely recommend.

George

1 de mar. de 2016

The Sales person Mike was really friendly and knowledgeable and know pressure to buy. It was a great experience. I have been buying Kia's for fifteen years. Not just Palmen but other dealers. I have found Kia to have put together a great training of there sales people and service and have always enjoy doing business with you and the cars in my mind is second to none. Thank You Kia. George

Sarah

29 de feb. de 2016

Great customer service. Very friendly employees. Our salesman worked well with us and helped us find what we really wanted.

John

26 de feb. de 2016

Courteous and polite. Made suggestions as to what my vehicle could use. Also they had fresh baked cookies and coffee in the waiting room.

Scott

26 de feb. de 2016

They call me with any issues and, let me know when the work is done. Always bring my car back for all my service needs.

Ericka

25 de feb. de 2016

This is the 3rd Kia Soul I have leased with Ray H. Im comfortable with him and appreciate his expertise in knowing the features of what I want in the car, as well as the extra benefits that I may not be aware of. The service department at Palmen Kia is also great. I get reminders and discounts celebrating milestones I have as a Kia lessee. I have even been stopped at gas stations and shopping centers and asked about how I like my Kia Soul. I have always referred them to Ray, and tell them to take a test drive in one. :)

Theresa

25 de feb. de 2016

Everyone was very nice and did exactly what they said they would do. Ask my permission before fixing any other problems.

Inez

25 de feb. de 2016

answered questions, ordered manal' quick service and friendly assistance and clean facilities to wait as well as good coffee and cookies.

Julio

24 de feb. de 2016

Staff was very friendly, and knowledgeable about the vehicles they are selling.Gave a fair offer on my trade. Even granted me a courtesy car for a while to fully feel out the car before I bought it.

Kylandra

24 de feb. de 2016

Friendly people. No one breathing down your neck trying to force you into a sale. Didn't try to put me in the most expensive car. Offered drinks and snacks which was unexpected but greatly appreciated. Overall wonderful experience.

Nancy

24 de feb. de 2016

Extremely friendly from start to finish. Washed my car after finished with the oil change with me asking. I thought the charges were fair.

Jeffrey

23 de feb. de 2016

Treated with courtesy and respect. I made a purchase without hassle. My sales person was great and we made a great deal.

Denise

20 de feb. de 2016

Mike took time to personalize my experience and make sure I received the exact car I wanted for a price I wanted.

Cheyne

16 de feb. de 2016

Very courteous didnt have appointment they got me in with no problems. Very professional they strive on excellence. .. Bought a few cars from Palmen highly recommended

Sabrina

15 de feb. de 2016

Very nice & willing to work with their customers to make something work. Buying process was faster than other dealerships I've been too. Customer service was great.

Louis

14 de feb. de 2016

the salesperson was very easy to work with. mike went out of his way to make sure that I got the car I wanted and to make sure all my questions were answered to my satisifaction.

Gerald

14 de feb. de 2016

convenient service and friendly. Was told cabin filter was missing. Only Palman has been doing the oil changes and service on the vehicle. I do not know of any one else to remove it.

Guy

13 de feb. de 2016

Been coming to Ray for years and hes never let me down. When I talk to people about a car, I them to talk to Ray Hilburger.

Anne

13 de feb. de 2016

I received quick, friendly and informative service from Kia Palmen. They took time to do the service properly and explained possible future maintainance.

Steve

13 de feb. de 2016

Excellent people to deal with. Repairs were done in a timely fashion. Very clean and modern looking.i refer friends to them all the time.

Catrina

11 de feb. de 2016

Everyone was very friendly and the service was fast and efficient. I would most definitely refer a friend. Couldn't have been better.

Darryl

9 de feb. de 2016

oil and filter change with a car wash was completed in a reasonable time. The service was good and the personnel were friendly.

David

9 de feb. de 2016

How easy and friendly the process was!! We were in and out in one afternoon. They did our trade in and gave us the best deal they could. Also, they didn't stiff is on the trade in. It really was a great experience.

Sylvia

7 de feb. de 2016

Very clean, nice people to work with, kind and considerate, answers all questions. Takes very good care of my car and it's clean when I get it back.

Steve

7 de feb. de 2016

Quick and easy. Dan always take great care of my car. I don't know Jerimiah that well but he was friendly and got me in and out fast.

Walter

5 de feb. de 2016

Courteous and prompt. Service manager and various other employees were all helpful during the in coming and out going process.

Mary

4 de feb. de 2016

THE PEOPLE WERE VERY NICE, EFFICIENT AND QUICK. GREAT WAITING ROOM, VERY CLEAN. I WOULD RECOMMEND PALMEN KIA TO EVERYONE. GREAT EXPERIENCE ALL AROUND.

Allison

4 de feb. de 2016

The whole car shopping experience was great! We went into the dealership planning on just looking and test driving a new Sportage. We ended up walking away with a brand new one. This was all after a very horrible experience at the Subaru dealership up the road. Our sales consultant, Mike Moreno was fantastic! He was not pushy, explained all of the cars options, as well as ours (leasing vs buying). He worked hard to get us at the price point we needed to be at, and was a pleasure to work with! I will definitely recommend him to others! Last, the sales manager, Don Smith was also great. He introduced himself and told me to let him know if I had any issues, etc. The next day I noticed a ding in the door. HeImmediately said they would take care of it, and I actually have an appointment today to have it fixed! They are both an asset to KIA, and great to do business with!

Brian

2 de feb. de 2016

I only had a short wait. Everything was done as promised. Honest and friendly representatives. Car nicely washed and vacuumed.

Jeff

2 de feb. de 2016

They were very willing to listen and work with me to make my payment fit into what I was looking for.

Delores

1 de feb. de 2016

the service man was friendly and courteous and I was in and out of there fast. They washed the car for me and that was a plus.

Richard

1 de feb. de 2016

Friendly kia management. remodeled show room very neat and clean this is my 15 automobile that i purchased from palmen motors.

Timothy

31 de ene. de 2016

My sales representative was very knowledgeable, honest and professional. I was confident he had my best interests in mind. The rest of the sales staff was also supportive and helpful.

Edward

28 de ene. de 2016

it's was alright wish every thing could go a little bit faster.but it was great just takes way to long

Jaime

26 de ene. de 2016

Everyone that we work with at Palmen is always very polite and go out of their way to help up.

Michael

26 de ene. de 2016

Great customer service, fair price and quick transaction. Very knowledgeable and friendly sales person. Explained lease program thoroughly and there weren't any hidden fees.

Allison

23 de ene. de 2016

Work was done fast and car was cleaned. Salesman Ray stopped by and checked to make sure I was happy with everything.

Susan

17 de ene. de 2016

waiting time was acceptable, they kept me informed ofmy car's progress. a complimentary car wash wasgreatly appreciated. Nothing else I can think of

Lisa

15 de ene. de 2016

My salesperson, Shawn Haas. I didn't have to worry about a thing. From day one I was treated with the upmost respect. His personality, vehicle knowledge, and caring disposition made it the BEST vehicle experience I have ever had. He is a RARE find and you are so very blessed to have him on your team. Palmen has my business for life!!

Terri

11 de ene. de 2016

Prompt, friendly and trustworthy. They were very kind and I appreciate how quickly they did the service. They also helped with change because I hadn't eaten yet that morning, and while the cookies were good I needed something besides sweets.

Marcia

8 de ene. de 2016

Very polite and accommodating. Service is performed in a very timely manner, they explain what services were performed - love the car washes.

Linda

8 de ene. de 2016

The service was done in a timely manner. The staff was helpful and very nice. My car was checked over and was serviced very well. I am very pleased that I purchased a car from you and I have told my friends and family how well I was treated by Palmen Kia of Kenosha.

Joseph

6 de ene. de 2016

Large clean open seating area with refreshments and very courteous and knowledgeable staff. My appointments are always done in the time window I'm given or less.

Alan

4 de ene. de 2016

Very friendly staff. Satisfactory deal. Would definitely buy from this dealer again, however paperwork after deal was agreed upon took forever. Need to speed up this process. Over three hours from handshake to being on my way. Dealership is clean and well maintained, though a bit dated.

Todd

4 de ene. de 2016

Warren was very knowledgable about the vehicle I purchased and was very helpful. He also was great at following up with all my requests after the purchase.

Barbara

3 de ene. de 2016

We brought my Kia Soul in for a recall. Everything was done in less than 1Hr. They even washed the car.

Mary

31 de dic. de 2015

Michael Ostendorf had excellent communication skills, was clear about helping and meeting our needs and then proceeded to be an excellent follow through with questions. He is awesome! Because of him, we did not look anywhere else, even after searching prices online.

Joke

26 de dic. de 2015

Bought a Kia here for price would have been better off paying 800 more at another dealer, waited hours to get deal done and I had a appointment was more then I expected Like a dumb a,,,, I paid it Dent in hood they never fixed it my third Kia and my Last not happy with it and Looking to trade it ASAP was thinking of a sorento bought a Chev in stead never looked at the Kia ,the place is a Joke

Frank

23 de dic. de 2015

Very good and easy in and out great sales people and very clean waiting rooms service people are great great free coffe

Giacomino

21 de dic. de 2015

Easy. Quick in and out. Heidi Hoffman did a great job scheduling my appointment and getting me in right away. She also went above and beyond to make sure the vehicle was cleaned thoroughly. Dave Butler was great too!!

Gina

17 de dic. de 2015

Personable ,welcoming people we encountered. Customer service from beginning to end of process. Thank you our expectations were surpassed. Very pleased and looking forward to doing future business.

James

16 de dic. de 2015

Service always does a great job of working with me. Waiting room is clean and comfortable. Any needed repairs are explained and cost provided prior to any work.

Frederick

15 de dic. de 2015

Quick friendly service ALWAYS! Clean facilities and very helpfulpeople. Good explanations of what was done and alwayscheck items that I would normally forget to ask about.

Margaret

15 de dic. de 2015

I liked that the service person was nice about the schedule change that I wasn't aware of and informed me politely.

Jeanna

14 de dic. de 2015

Pleasant overall experience, the sale person was knowledgeable and friendly. The selection was limited on the lot but they said they could find vehicles on their other dealerships.

Virginia

11 de dic. de 2015

Fast n courteous service, answered all questions, my car came back cleaner !! My sales person helped me by driving me to the other building due to its a long walk

Janis

10 de dic. de 2015

People are nice and helpful. Service went well! Very professional and knowledgeable. Work didn't take long either, and I was in a bit of a hurry!

Colleen

10 de dic. de 2015

Fast, friendly service! Like that they vacuumed the SUV without prompting. Took a little longer than quoted, but shuttle services is available to and from the dealership.

David

9 de dic. de 2015

Salesman was great. Very thoughtful sales staff. Just can't stand the question what kind of payment are you looking for.

Jamie

7 de dic. de 2015

You guys get the car in and out in the time line that I was given as I am a working single mom and don't have a lot of off work time.

Don

7 de dic. de 2015

Service staff was very accommodating and service was quick. Facility is modern, clean and convenient with a customer friendly lounge.

Jermaine

3 de dic. de 2015

Warren Larsen was very good to us. He is a great salesman,he talked to us like we had been friends for a long time

Wayne

2 de dic. de 2015

The ease of handing off the vehicle to those who know what they're doing. The comfortable setting in the waiting area and the friendliness of staff.

Emily

24 de nov. de 2015

Attention to detail and supreme service. If you are needing to purchase a car or need work done on the one you have, Palmen Kenosha is the place to go. I have purchased 2 cars at Palmen and always go there for service. Top notch repairs I might add!

Karl

23 de nov. de 2015

Friendly and informative staff. The waiting area was comfortable and clean. Any and all services done on my vehicle have been handled promptly and professionally.

Donna

20 de nov. de 2015

Derek Byers never pressured me, always was extremely nice and thoughtful to what I wanted in an auto. After the car was delivered he took the time to show me all I needed to know about the car.

William

19 de nov. de 2015

everyone is soo friendly and helpful this is the 3rd kia I have purchased from Palman and just loved all 3

Liza

11 de nov. de 2015

I like how knowledgable the sales person was. He was very helpful in making my decision. It was also a fast process which I love.

Susan

3 de nov. de 2015

The service people are knowledgeable and professional and always make me feel like a premier or valued customer. My sales person, Shawn Haas is one of the best sales people I have ever met.

Inez

2 de nov. de 2015

The sales person I worked with was Mouriice Maserati. He was informative, patient and willing to find out answers to questions. I would recommend him to anyone. the rest of the staff was also helpful in answering questions. Great experience!

Jim

2 de nov. de 2015

Mike O worked with me, made me feel comfortable, and was available to discuss at any time. I'm a very satisfied customer.

Kylie

2 de nov. de 2015

This was a great experience. I lack knowledge in cars and parts but I have never felt more comfortable. It was explained to me thoroughly and had I a great understanding of it. I felt taken care of and new I was leaving my car in good hands!

Gwendolyn

2 de nov. de 2015

I appreciate the good customer service the employees show. They made me feel welcome. He went over the bill with me and let me know what needs to be done next to my car.

Morgan

1 de nov. de 2015

The wait wasn't long I arrived at my appointment time and my car was taken right back. I was informed that the service would take about and hour and I recieved updates while I waited. The service only took about a half and hour to complete and I was on my way.

Warren

30 de oct. de 2015

met at the door by Mike Moreno (asked if there was someone in particular we were to meet). Then escourted us inside as it was windy and cold out. Proceeded to talk about the car we was interested in and then went for a test drive.Nothing

Judy

28 de oct. de 2015

Prompt and friendly service. My experience with Palmen Kia is always excellent. Staff are very friendly and take the time to explain repairs when necessry.

John

27 de oct. de 2015

Drop off service and used every "coupon" to save me money on the service. Also took care of any items on the KIA alert notice.

Jill

24 de oct. de 2015

Very fast service,clean service dept and showroom.everyone is very friendly. High quality work.prices for service were fair.good coffee and cookies

Tamara

23 de oct. de 2015

Everyone was so polite and helpful! I will be sure to go here for all service on my car from now on.

Joseph

22 de oct. de 2015

The service dept staff were very nice and helpful. I had a coupon on my phone. They explained I had to print it out but offered my another coupon.

Johnathan

20 de oct. de 2015

Got my oil changed quickly with no hassel. All the associates were very friendly and helpful and they offered water and cookies.

Geza

18 de oct. de 2015

The ability for Steve Baker to squeeze me in for an Oil Change without an appointment. The service was done quickly and I had a good experience.

Jill

13 de oct. de 2015

Everyone in the service department was friendly. They all were helpful and answered all of my questions regarding my vehicle.

Autumn

8 de oct. de 2015

There was some one joking with us and making us laugh the hole time. We where helped with what we needed. In a fast time.

Aaron

6 de oct. de 2015

very easy to work with and did everything they could to get us at our price point. No pressure , excellent customer service !

Jennifer

2 de oct. de 2015

We are always happy to work with Sean, he is very professional and trys to find the best deal for his customers

Steven

2 de oct. de 2015

I like the new service center just for kia,the old one could be a pain at times..although my last service the car was not cleaned out at all,,i also found out my mailing address was wrong,thus I never receive coupons or offers,a girl I talked with said she would make the adjustments..I will still rate excellent,my family and I have bought many kias over the years from David K, and will continue to do so..

1marvi

30 de sep. de 2015

Went in to look at a vehicle I seen on line for one price... Went there the price was totally different... Then told them about Classic advertising for vehicle's cheaper and Palmen Kia tells me that, that is Classic's way of getting people to go to their dealer, that they really don't do the deals.... So I went to Classic.. and they did offer me advertised deal. And called Palmen to see if they will match it and to tell them that Classic did offer the advertised price..... Never received a call back from Sales guy(Mr. Moreno) or manager.... Bad Service.... Bad Advertising... Bad Communication.... Dealership is about lies....

Elijah

29 de sep. de 2015

The salesman, Warren, was willing to do a follow-up call to make sure that I was understanding all of the features of the vehicle. We were able to get everything concluded in about a half hour. They filled the gas tank of the vehicle up all the way before I drove off.

James

28 de sep. de 2015

Very professional service, good communication, competitive price, and they wash the car. The quote matches the price you pay and the job is complete on time.

Brian

26 de sep. de 2015

Great service, received my 1st oil change for free and they washed/ cleaned my vehicle as well. Thank you again.

Jody

24 de sep. de 2015

The sales team was efficient and made our experience exceptional. I would definitely recommend family, friends and coworkers to purchase a car from Kia Palmen.

Harold

23 de sep. de 2015

They always are friendly and give quick service. Coffee available while you wait, could have better magazine choices! Wash and vac. car, too.

Anne

18 de sep. de 2015

Professional, friendly and knowledgeable staff. They greet you and take your care in...and then take good care of the car along with explaining what needs to be addressed or not addressed as the case may be.

Michele

17 de sep. de 2015

ease or choosing a vehicle online and then going to the dealership and test driving, etc. Salesman was easy to work with.

Terri

10 de sep. de 2015

Prompt and friendly, got me out of there on time.kept me up to date on where they were in service process

Kim

6 de sep. de 2015

I had a huge transmission issue with my 09 Sorento. Though I was technically just beyond my warranty date, Steve went above and beyond to get it handled. He is a first class employee, and speaking from 24 years of customer service in my own career, he is invaluable to your team. I had 2 serious issues with my service at Palmen in years past, and questioned whether or not I would ever return. As long as Steve is on your staff, I will not only feel confident in servicing my car with you, but also would recommend you to others.

Ken D

3 de sep. de 2015

I highly recommend seeing Mike Moreno at this Kia dealership! He will take care of you through it all! I couldn't be happier with my new Sorento!

Amber

2 de sep. de 2015

It was quick. They completed what was asked of them in a timely manner. Great job on the oil change!

TNVolsfan

1 de sep. de 2015

Joe Soto was very helpful, patient, and understanding of my budget! Brian(finance) and the management team were very helpful in keeping my budget in line and explaining things thoroughly. Buy here and save $$$$$ - Nick D

Janis

1 de sep. de 2015

Took car when scheduled, told me what was going to be done, called ahead of time before fixing anything to let me know and received the car at a great time. Very friendly and professional people!

Patrizio

31 de ago. de 2015

i was treated with respect. My car was washed and vacuum with out me having to ask for it. The service tech was clean and the car was ready when they said it would be ready.

Daniel

30 de ago. de 2015

Simple and easy. They went above and beyond to get us in a new car. They made a promise to make a bad experience right.

Mary

29 de ago. de 2015

Professional and friendly staff and also I have dealt with Shawn Haas for years and I have a comfort level and trust with him that brings me back to Palmen. Happy with the perks (1st oil change free, free car washes, etc.). Ease of leasing my KIA. Keeping in touch with clients.

Barbara

28 de ago. de 2015

They were on time and the service took exactly 30 minutes which is what they said it would take. I'll be glad to schedule my future visits with them.

Wendy

24 de ago. de 2015

friendly staff,i would come back if i needed anything else and i would tell my family and fiends about my xperienc with kenosha kia

Ruben J

19 de ago. de 2015

Great Staff! Listened to what I wanted I wasn't forced to look at other option just the car I was looking for.

Edward

19 de ago. de 2015

I didn't feel pressured or the normal harassment of most sales men. Shawn was very helpful throughout the entire process.

Paul

17 de ago. de 2015

Easy to make appointment. On line or by phone. Billing needs fixing. Bill for what I asked for not anything else

Nicole

14 de ago. de 2015

Pleasant and friendly staff, the service was fast and they made sure all my fluids were good and did an overall inspection on my vehicle

Randy

14 de ago. de 2015

I loved the fact that Mr. Anthony is a highly intelligent man and knew how to handle people and the cars. I was very impressed with his service and taking the time to wash two cars for me. Also, I loved Mr. Mike and the way he talked. He was very much professional and at the same time very kind. He had a great manner about himself and was able to come to an understanding deal with me.

Nicholas

11 de ago. de 2015

Quicker than expected. I was told my car would be done at 4pm and they were finished by 1pm. My dealership of choice now.

Peter

7 de ago. de 2015

I arrived without an appointment and was taken care of anyway it was very appreciated thank you very very much.

Charisse

6 de ago. de 2015

The welcoming and friendly atmosphere. John Dollmeyer was very helpful, didn't try to push us into a different car, allowed my husband to negotiate a fair price even though the price of the truck was lower than what we had seen in Illinois. Getting financed with Brian was a breeze. Nounwanted additional services. The 50 bottles of pop was also unbelievable. We never had a car experience like that ever!!!!

Maryann

3 de ago. de 2015

Brad and Steve are most excellent and make a good working team. I always come to Palmen for service for this dynamic duo.

Bruce

2 de ago. de 2015

Organized and friendly service. Nice special touch with car being cleaned inside and out. No pressure to buy extra services. Honest staff.

Larry

1 de ago. de 2015

If there are any problems they fix them in a timely manner, they are very courteous. I had a very good conversation with General Manager and Heidi about great customer service. Just talk to them and they will be willing to work with u on anything that might be of concern no matter how small it is

Diana

1 de ago. de 2015

Everyone whom I talked with was very friendly and courteous! At no point did I feel overwhelmed or uneasy about my knowledge about my car.

Melanie

30 de jul. de 2015

Mike was awesome! He treated my daughter and I with respect. It was an enjoyable experience. I'll bu my next car from him.

Robin

21 de jul. de 2015

Everyone is very friendly and they make you feel at home and the salesmen are very attentive! They also follow up to verify your satisfaction.

John

20 de jul. de 2015

quick service and friendly staff. Car was washed and clean when picked up. Provided a ride home and back to dealership.

Jennifer

19 de jul. de 2015

they got me in and out in timely manor and they told me wat was wrong with my carand how much it is to repair

Adam Keddington

19 de jul. de 2015

This dealer is great. Warren Larsen is VERY friendly. He was so attentive to me and my family while going through this process. He moved with a purpose the whole time but it never felt like he was being pushy. I have never had a salesman be so nice and I have purchased 5 vehicles in my life. It was without a doubt the best experience so far. I would recommend this dealer to anyone and would highly recommend working with Warren.

Rachael

19 de jul. de 2015

IPleasant service and waiting environment great customer service. Nice to have refreshments at my convenience. clean inviting waiting area. I like that my car was washed and clean after service.

Jessica

18 de jul. de 2015

I really like the quality of service that is done on my vehicle! I always feel that I get the best service for my vehicle!

Gwendolyn

12 de jul. de 2015

Professional customer service. The employees were polite, not just the one who was waiting on you. They went over every charge and if I had a question they didn't make me fill like I was wasting their time.

Donna

12 de jul. de 2015

Everyone was very helpful and made he process of buying a car for my mom from a long distance very easy thanks to your internet team and floor team made the process quick and easy she is a very happy 74 women thank you

Marcia

9 de jul. de 2015

Very friendly service, very pleased with their warm welcome. Makes coming in for the service more comfortable and feel like they care. And wait was not long. Keep up the good work.

Karrie

9 de jul. de 2015

they are fast and efficient and have a very clean facility. They even have warm cookies to eat while your waiting.

Ned

9 de jul. de 2015

I liked how the serviceman who works on my car, took the time to show me what he did to fix my cars problem.

Randy

27 de jun. de 2015

What was explained to me as far as repairs and what was covered under warranty as well. I got fast prompt service and no hassles. my loner car was gassed up and waiting for me with no wait time.

Danny

26 de jun. de 2015

great people, very good customer service, and attentive.very knowledgeable, and they never ever made my wife and I feel any pressure at all. a great overall experience highly recommended

Jean

26 de jun. de 2015

Your service manager Steve was very polite and he kept me informed of the progress of the repair to my Sorento. He couldn't have been nicer. Really a compliment to your dealership!!

Erik

24 de jun. de 2015

It was my first visit at Palmen Kia. It was very simple and they finished what I needed to have done to my Soul very quickly.

Kia

22 de jun. de 2015

Went in to the Kia in Kenosha to get my tire fixed on my 2015 Kia Sorento with 5,000 miles on it. Had my tire pressure sensor light come on and took it to get my tire plugged being that I was loosing air at a very fast rate. Psi went from 34-20 in a matter of an hour. The place that I took it to get plugged said there was nothing stuck in it can't find the hole. They put the tire under water and bubble come out. Tire can't be plugged. Go figure. I was very upset to begin with. Brand new truck. Brand new tires. Go to Kia thinking that my tires has a warranty or something being that it's so new. And that I didn't have anything punctured in them. No. The guy that helped me in the service department was rude beyond belief! I was telling him that I think I had the titanium package that would cover the tires. And he was like I can't tell you that. I have a call out to the guy that will tell me. Okay cool thanks. Then he said I would love to help you but you are being a pain. REALLY! I was being a pain! For what? What did I do?! Want my tire replaced. Of course. And lo and behold I did have the titanium package and ohh of course thy don't have my tire in stock so I have to go back down to Kenosha again tomorrow. Imagine that. My $35,000 truck is now driving around on a bunk xxx spare!

Mark

18 de jun. de 2015

Very good sales person, answered all of our questions and took care of a few problems with the car right away.

Mike

16 de jun. de 2015

I loved everything. People were extremely polite and helpful. Service was fast. And the loaner car, a Kadenza, was beautiful!!

Carolyn

13 de jun. de 2015

From the minute I came in Steve made me feel very welcome. While I was waiting he let me know how long it would take to fix my car and we had a nice conversation. He made me feel like I mattered and not like a number waiting to be called.

Charles

11 de jun. de 2015

Quality people at a quality oriented business performing total quality service on a high quality KIA product in an extraordinary way!

Debbie

6 de jun. de 2015

I went in to have my car's oil changed. The staff is extremely friendly, and the service was quick. They provide a very comfortable waiting area.

Vicki

28 de may. de 2015

I always feel very well taken care of when I go to this dealership,even more so now that Kia service is separate.3 out of the 4 people in the waiting room(nicer waiting room also) were from Racine and we all chose to come here instead of Racine.

dar036

27 de may. de 2015

The customer support is excellent. Call and gave me an appointment for the same day. Warren (the seller) was very attentive and helped us with everything we needed, just sold us what we ask according to our needs. In fact my sister-in-law and her husband were on our recommendation and were delighted with the treatment they received. When we need another car we bought in Palmen.

Scott

19 de may. de 2015

I dealt with Ray (Sales) and Brian ( Finance) and it was a good experience. I will buy my next KIA from Palmen.

Taylor

18 de may. de 2015

I had a quick experience, The person working on my car showed me my filter that we the original filter when I bought the car, which I asked my former oil change shop multiple times if I needed to change them, and he said no. I feel very confident that you guys are actually caring for my car.

Brian

15 de may. de 2015

The dealer had the car I wanted. The sales consultant, Tom Richer, was extremely helpful and friendly. Overall, the best experience I ever had buying a vehicle.

Brink68

14 de may. de 2015

Very deceptive car dealer. I had been dealing with Palmen's internet personnel on a car that I found on cars.com. The car was advertised at a great price. I called before I went to the dealership and was assured the car was still available and the price was correct. I arrived and believe I saw the car in the parking lot and proceeded inside. I was approached by a salesman and I explained I had been dealing with an Internet sale rep and I was supposed to ask for a specific sales rep. Though that sales rep I wanted was busy, I was assigned a new sales rep. I was taken back to his office and was told the car I was looking for sold 30 minutes before I arrived. The dealer wanted to show me something else, though I refused, I only wanted the deal I saw on the Internet. As I left the dealership I noticed the car I thought was the car I was looking for was mysteriously gone. I decided to take a drive around the parking lot and noticed the car in the dealerships garage. Well it has been 5 days since my visit to Palmen and guess what, the car I was looking for is still on Cars.com. So my wife called today to see if the car was available, and it was. It is official, Palmen did a BAIT AND SWITCH! If you want a hassle free and honest experience drive a few miles and go to Raymond Kia in Antioch, Il. Raymond Kia honors their cars.com prices and actually have the car when you arrive.

Mary

7 de may. de 2015

I called in the morning and was able to get an appointment the same day, at the time I was hoping for. I also like that Kia has their own Service center. I was also able to use the coupon that Palmen emailed to me, and I appreciate the service reminders when my Sorento is due for service.

Paul

1 de may. de 2015

Comfortable waiting area. Prompt service and provided a realistic time frame for work to be done. We also were able to get an appointment on late notice. Liked the car wash and vacuum service provided.

Roy

30 de abr. de 2015

friendly and professional salesman and staff, along with a good deal made leasing our 2016 Kia Sorrento easy and enjoyable. That is why we keep going back to Palmen Kia in Kenosha.

Patrick

28 de abr. de 2015

Personable staff and quick service. Location is always clean. I have been buying from there for years. I highly recommend Palmen Kia of Kenosha.

Alicia

28 de abr. de 2015

Went in for an oil change and had friendly and fast service!

James

28 de abr. de 2015

The manner in which I was greeted by steve in the Service Dept. The neatnss and cleaniness of the entire bldg, plus the activity I witnessed wasn't just "Make Work" activity.

MDM

27 de abr. de 2015

Steve Baker is a great service Manager! Helpful and friendly and fast!!!

Taylor

26 de abr. de 2015

Got my oil changed and tires rotated; was in and out in about a half an hour. Car was vacuumed, washed, air freshened and tire shined. Very pleased with their service.

KJ

25 de abr. de 2015

Steve and Jessie with the KIA Service did an outstanding job. Very informative of the services we needed for our vehicle.

Julia

16 de abr. de 2015

It was amazing! I drove in at 5:45 with a tire that was leaking air fast- even though they were closing soon they agreed to help me. When the tire couldn't be repaired they were able to locate a match, get it over there and installed. They were super friendly and efficient and I drove out with a new tire at 6:09. I know Steve was the person who handled it - I don't remember the mechanic's name but they were both kind and reassuring. I can't tell you how impressed I was. I'm almost 60 years old and this was one of the best treatments of customer service I've ever had in my life. Thank you!!!

Nancy

15 de abr. de 2015

My wife found it very pleasurable and she was able to get a loaner car, as the car was serviced for another recall,

Carolyn

14 de abr. de 2015

Larry was excellent in helping me make my final decision. He didn't make me feel pressured, and was very efficient the way he handled the sale. It was a great experience for me. He was a great person

Justin

13 de abr. de 2015

Staff is friendly and flexible. I am welcomed by people I know and staff who I've never met. Service is timely.

Lanette

7 de abr. de 2015

While my car was being serviced, my boys & I had a comfortable place to wait. All work & recommendations were gone over with me as well as written down.

June

2 de abr. de 2015

Ray Hilberger, he was wonderful. I live in Dover Delaware and purchased my car from your dealership via the internet. I found "my car" in your showroom. My local Kia dealership were great too trying to find it but "the right one" was not in their area. So as scary as it was for me I decided to embrace trust and ride the World Wide Web to your dealership. The greatest part with Ray was that he was so transparent in everything we did. Anything I ask to see he immediately took a photo of it and text it to me. No games were played. He was very friendly, caring and related to me as if I was his most important customer. My experience of purchasing my Kia 2006 Sorento Limited with Ray was delightful. I will miss him, it was easier than visiting and sitting down with a salesman in my area. Also, my first contact was with Carolyn, she too had similar qualities as Ray..Delightful and transparent.

Jeanne

2 de abr. de 2015

Service dept has always been helpful and courteous. Plus they're fast - never have to wait more than an hour for my car to be done.

Steven

2 de abr. de 2015

Dave is a very nice person ,my family has bought many cars through him and will continue to do so..

Rebecca

1 de abr. de 2015

This is the second time I have purchased a vehicle from Palmen. Tom Richer was my salesman both times and his knowledge and time that he took with us was remarkable. My daughter was also looking for a car and he found one for her also and it was just what she wanted for her first car. With me he took the time to give me all my options and answered every question I had. I would definetly recommend Palmen to anybody who was in need of a automobile. I also would recommend Tom Richer also as he is an excellent sales person. Very Satisfied

Johnalee

26 de mar. de 2015

Prompt service. Steve (service guy) was very helpful offering to stay beyond the work day in order for me to pick up my vehicle. He also made sure that I had a vehicle to use while my car was getting fixed. It's a great piece of mind.

Kathleen

24 de mar. de 2015

Ray Hilburger guided me through my options with great care and understanding of my needs. He was an amazing help to me.

Karrie

10 de mar. de 2015

The people are always friendly. The service is very fast and efficient and your car comes back cleaned. I recommend Palmen Kia very highly.

FFioravanti

5 de mar. de 2015

From beginning to end the experience was fantastic. I bought a safe car for my wife and daughter Tom and Giaco treated me like family. Thank you.Fausto Fioravanti

tonyccc

20 de feb. de 2015

I recently purchased a 2014 Dodge Charger R/T. I had the best service from Giaco Ruffalo, Jose Ayala and Tom Richer!!! I will def be purchasing all my vehicles from Palmen in the future. Thanks for the great service and all your help guys!! You are the best!

Becky Knoell

2 de dic. de 2014

My salesman was Mike O. He was great. He was not pushy, he gave me a couple of options of cars, he gave me wonderful information on both, again not pushy. He was fast with quotes of each car and helped me to stay within my budget. I hope that in 3 years when my lease is up, Mike will still be there, so I can work with him again.

2r8q1yb

5 de nov. de 2014

Just bought my 2006 Subaru from Mike, I normally purchase through Brian A, but now he is the Finance Man now. Brian handed me over to Mike and I'm glad he did. I will send everyone I know to Mike in the future. He is a down to earth salesman, no presure. Real nice guy. Super Clean Car! Love it. Peter M.

dreamcarKia

26 de jul. de 2014

After finding me the Kia of my dreams, they also sold it to me within my budget. One of the best car-buying experiences EVER. Chris explained everything to me about the purchase with patience and Barry made me very comfortable with the whole process. Niko was low pressure and very informative about the Kia. Thank you Palmen Kia and especially Niko, Barry and Chris!

Sharon6535

30 de abr. de 2014

I should have bought either a different brand or gone to a different dealership. Don't waste your time. I have owned my car 5 months and it has been nothing but a headache with this dealership.

aschnei74

28 de abr. de 2014

We worked with Brian when we decided to purchase a new mini van. I first visited by myself, then came back later with my husband, Brian was extremely courteous and professional, and worked very hard to determine our needs and find the perfect vehicle for us. I would absolutely recommend giving him a call if you are considering a new vehicle. He was a pleasure to do business with!

sarahtags

17 de abr. de 2014

We were in the market for a specific type of vehicle. Brian listened to our requests and found us the perfect van for our family. We were most impressed with the high level of customer service before and after the sale. We look forward to returning to Palmen Kia of Kenosha and working with Brian again when its time to purchase our next vehicle.

Snackmagic

16 de abr. de 2014

Brian is the best! I will buy all future cars from him!! Extremely helpful and always gets back to you if you leave a message.

Basketball72

16 de abr. de 2014

I would have to say this guy was the best car sales man I have ever had. I have been talking about him to everybody and sending more clients his way. I am actually ready to buy another car from Mr. Ambrogio. Get more guys like him. Thanks

Jheinert1

15 de abr. de 2014

Brian Ambrogio was knowledgable and friendly. He was not pushy, but was able to find us a family vehicle based on what he learned about our family personally. He has continued to be suportive.

bobmcguire

15 de abr. de 2014

Buying a car from Palmen was a great experience. Brian made the process quick and simple. I have recommended him to others looking to buying a car.

opmama

14 de abr. de 2014

Brian was AMAZING! The most genuinely friendly, prompt and concerned customer service representative I've dealt with in ANY industry! I'll be back for him!

paul149

14 de abr. de 2014

Stopped in here to look for car for sister. Brian was outstanding at helping us narrow down our list and the prices weren't bad. I would recommend u go see Brian

ceslobodnik

14 de abr. de 2014

Brian Ambrogio was a very knowledgeable and honest sales person. He went above and beyond his duties to make me feel secure with my purchase & didn't stop negotiating until I was satisfied!

alisonsdad

13 de abr. de 2014

I had read and heard a lot of good things about Kias. I went to Palmen to just look and test drive a Kia. Brian Ambrogio was my salesman. He was very friendly, informative, and made me feel comfortable. There was no pressure at all from him. I made the decision to buy, and was very pleased with what I got for my trade-in. The financing went smoothly, and I was out the door in what I thought was a relatively short period of time for buying a car. I have referred my friends, family, and co-workers to Brian at Palmen.

bobbikay

13 de abr. de 2014

Traveled from Nashville, TN to Kenosha, WI to purchase my Kia Sorento. The great deal and exceptional personal service made it worth every mile!!! Kudos to Brian Ambrogio for his obvious passion for Palmen Kia and is genuine concern for me. He put me in the best car, for the best price! Thank you Brian and thank you Palmen Kia!

kialover2013

28 de oct. de 2013

Bait and switch on car. I came in on a Saturday and told the sales person I was interested in a 2013 Kia optima in White Pearl. I went on a test ride in an EX model and agreed to get it. I was trading in my Santa fe because my mother could not get her legs high enough to get in it any more. She has back trouble and a tear in her shoulder muscle. I was told there were 6 white ex models nearby and I should get it on Monday. I came in on Monday and was told all 6 were sold and I would have to choose from the three on the lot or a different color. My next color was Corsica blue and was told I could not get that color. I had to bring a car home that day since I am my mother's care taker and Monday through Friday I take her to a local senior center. In a way it was my mistake to choose a color I did not like to get the car home. I called the next day and was told my car with 25 miles was a used car Then I get a call a few days later saying they found a car but I would have to pay $3000 more. The dealer took advantage of my problem. They knew I had to have the car on Monday and why didn't they call on Saturday to get my car. Shoddy dealer. I was call by Palmen from a Pat, who I explained the problem with and was told "I promise you a call from the sales manager". That was over 3 weeks ago. No call, no service. No wonder they don't belong to the BBB.

aseitz2000

9 de jun. de 2013

Excellent as usual!! I've leased as well as purchased vehicles from this dealer in the past and will continue to do business with in the future. Very reputable people. Thanks Dave Knudson and Peter Christy :)

shelminski

2 de may. de 2013

Both Brian and Joseph went out of their way to make sure that I was happy purchasing my used Kia through them. They did a great job and had terrific follow-up!

philpon

15 de abr. de 2013

Overall, our experience at Palmen Kia was superb. Dave is super nice to deal with, always professional, and makes you feel comfortable. I would highly recommend this dealership to anyone looking to purchase a brand new Kia. This is the 3rd vehicle we have purchased from David and would definitely purchase again. We love our Kia's.

shannon a

12 de abr. de 2013

Terrific service!! Absolutely no pressure to buy and Niko was especially patient with me, due to the fact that I pretty much test drove every car available.Tonya and Niko were helpful from start to finish! Would definitely recommend to all looking for an automobile. They all went out of their way to get me the best deal and financing.

Cheryl1978

8 de abr. de 2013

I was referred to Brian Ambrogio through a friend who knew I was looking, but not seriously looking for a Kia. I e-mailed back and forth with Brian for a day or so and decided to stop in and see what he could do for me. I test drove a Kia Optima with him and 3 hours later I was leasing the vehicle! There was no pressure what so ever from Brian! He took the time to answer all of my questions and never made me feel like I was wasting his time. He knew I was on a tight budget and did everything he could to get me behind the wheel of my 2013 Kia Optima. Overall, it was a great experience and I would refer others to Brian Ambrogio in a heartbeat!

jfude1212

6 de abr. de 2013

The team at Palmen was very easy to work with and very friendly. They helped me purchase the car I wanted and were very efficient in doing so. I bought my first car from Palmen and came back because of how friendly the associates are.

luluhud57

27 de mar. de 2013

WE HAVE BOUGHT 4 CARS IN 4 YRS.GREAT SERVICE +GREAT PRODUCT EVEN AFTER THE FINAL SALE FROM TOM RICHE! NO HASSLES CO WORKERS ARE ALSO FRIENDLY+HELPFUL!!

AcesWild888

8 de mar. de 2013

Got an amazing deal on a new 2012 Kia Forte. James was a pleasure to work with and he was extremely customer focused. About once a month, I get a call from James asking how I like the car and he reminds me about free car washes and special offers on services.

Dawsonm47

28 de feb. de 2013

Our experience at Palmen was fantastic! Brian Ambrogio was an excellent salesmen. His approach to selling a car was very refreshing. Brian was not pushy or cocky. He knew his product and worked to get us a deal both sides could work with. We had gone to another dealership that had a similar aiuto but not the same experience. We purchased a Cadilac from another Palmen location and we would rate the experience the same, FABULOUS!We will always go to Palmen for our cars.

cyndib

24 de feb. de 2013

I recommend Palmen of Kenosha to all my friends and family. Brian A. is an awesome salesman. He really listens to what you are looking for and does a great job of finding you the perfect vehicle. Chris in finance rocks. He knows how to get you the best financing available. Wouldn't go anywhere else. Always a wonderful experience.