Hally

18 de nov. de 2016

I admired how Patrick took his time to listen to what would work for me. Even when the options weren't good for me and I refused, the team found a way to clear roadblocks that we're keeping me from taking the deal. From the sales manager, Ali to Sidney from finance their help and work quality was impeccable. If I could I would give Patrick 100 stars!!

Silvia

18 de nov. de 2016

I was in and I was out great service .Everything went by very smoothly .I also made it to work on time

Fredy

17 de nov. de 2016

Customer service experience offered by Katheline was awesome once again, as always with a beautiful smile, Thank you Katheline !!!. My car was taken care of and the communication was excellent with your staff. Mr Rosa is currently working on a deal for me and I hope that it goes through. Mr Pichardo the manager was very helpful with an excellent attitude and very proactive about the services offered by Paragon. I'm definitely switching to you guys. I bought my car from another Acura dealer and did not get so much attention like the one offered by Paragon. I even got a complementary oil change from you guys something that I did not get from the other dealer. Thank you,thank youFreddy Sanchez

Rosana

17 de nov. de 2016

I test drove the car I wanted but not the color was not on site. Paragon was able to get what I wanted the next day. They even waited for final review of the actual car, to make sure I liked the color combination in person vs the swab you see in the booklet.

James

17 de nov. de 2016

Understood what I was looking for, had the vehicle I wanted in stock in the color & options I wanted. The entire process took just 2 hours to trade in my old lease and drive off with a new vehicle.

Brenda

16 de nov. de 2016

The sales representatives were great and professional! We loved the show room and the whole process of selecting a car.

Guillermo

16 de nov. de 2016

He is the best and treat the customers very well and paragon Acura the best and I will recommend people to them

Ladislao

15 de nov. de 2016

cashier was friendly and professional clean facilities in and out within an hour, only problem is that they should have told me about other repairs needed when I was there, they emailed it to me so I seen it when left

Stevenq1

15 de nov. de 2016

Once we enter the door someone was helping me, and my wife. We went to see Hyundai, and we end up getting a RDX. Thomas was very helpful since we stepping in to Paragon Acura. He was very patience. He was guiding us through our options. If they see you are serious about getting a vehicle, and can be a potential customer; they willing to work with you in order to give you a good deal.Thomas was very courteous, and professional. And the rest of the staff were very friendly. You get to feel at a welcome environment.

Robert

14 de nov. de 2016

Personal service by Stephanie was excellent. She has an excellent personality. Friendly, helpful, efficient. Explained things clearly. Made customer feel satisfied.

Subzero288

14 de nov. de 2016

Purchased a CPO 2005 MDX and have had no problems or concerns. The sales staff is very friendly and the dealership's listed prices tend to undercut the competition by a significant margin. Their service department staff is also very helpful and courteous.

Froilan

13 de nov. de 2016

The staff was very accomadating, helpful, and patient with our needs. We were able to get the car we want at a very reasonable price.

Debra

13 de nov. de 2016

Alex munez is always very polite and professional. I feel he cares and knows how to help me. Thank you

Mark

12 de nov. de 2016

Very promt service without waiting. Would def go back. My rep alex was very professional and friendly explainibg and taking care of my needs.

Ernesto

12 de nov. de 2016

They take care me with Respect and courtesy I really like Paragon Acura in Northern Blvd I'm going to Recommend to my family and Friends and all coworkers

Richard

11 de nov. de 2016

Professional Staff and prompt service response from the entire service team. Jennifer was my service representative who kept me abreast throughout the entire process, reassuring prompt & safe repairs for my vehicle. Thank you Jennifer for your support!

Daryl

11 de nov. de 2016

Was concerned about my concern which is very important to me as a potential buyer as well as my repair work

Dennis

11 de nov. de 2016

Service was expedite , friendly staff and the rest of the experience was quickly service, gave a time frame and was honored would recommend it to a friend.

Henry

10 de nov. de 2016

Salesman was very courteous and helpful.He took me to another location to see another color and style, not on his lot

Yvonne

10 de nov. de 2016

The quick turn around time to service my vehicle and the detail explanation provided by of the service advisor, as to what was done to the vehicle.

Ashley

7 de nov. de 2016

Stephanie has always been very clear and helpful when I come in for servicing. Thank you, Stephanie!!! It's always nice to have bagels and coffees when you're dropping your car off early in the morning.

Sean

7 de nov. de 2016

I like the fact they were very kind and helpful. I also like the fact that they kept trying to help me get a new car even under the circumstances with my bad credit.

Gregory

7 de nov. de 2016

Friendliness and prompt service. Jennifer was very helpful. Brought my RDX for an oil change. They took my vehicle as promised at 9am. I took a walk and came back and not a full 5 mins after sitting down I got a call that my vehicle was ready.

Salvatore

7 de nov. de 2016

Car was repaired; a new battery was replaced, quickly. The agent assigned, Stephanie was very professional as was the service manager.

Buckles

7 de nov. de 2016

Took a test drive left with my new mdx all done within 2 hrs Thomas was very straightforward & explained everything to us .. I would highly recommend Thomas & Acura

Delia

6 de nov. de 2016

I was seen immediately by a representative (Ricky) and my issue was resolved. I didn't have to wait too long.

Lauren

5 de nov. de 2016

At Acura of Woodside NY I received good and honest customer service Negotiation process was good and salesmen displayed patience during buying process

Maria

5 de nov. de 2016

Great service and friendly staff. Helpful in other languages. The waiting room had good coffee as well, which is kinda nice.

Bendruc

5 de nov. de 2016

Worse service department. They change motor oil and they didn't tide back a plug. After 3 weeks I see a oil leak under my car. They left air filter cover open and didn't reset a oil sensor. I paid for nothing.

Jorge

3 de nov. de 2016

Excellent service, I didn't have to wait to long for completion of service and I received a courtesy car wash

Xavier

3 de nov. de 2016

Paragon Acura and the sales team were accommodating and very understanding to my needs. Paragon was patient with my indecisive decisions and made the proper changes at all times to make sure I was happy.

Stephanie

2 de nov. de 2016

Patrick and Fernando provided an excellent customer service. I would definitely recommend others to purchase their next vehicle at this facility.

Juan

2 de nov. de 2016

Friendliness of sales staff, trying their best to satisfy my needs and wishes. Car was delivered at home so that I did not have to wait for it to be delivered.

Robert

2 de nov. de 2016

I consistently find this Acura dealers service thorough and efficient. It is always easy to schedule appointments and have my vehicle tended to by the professionals at the dealership.

Rafael

1 de nov. de 2016

The way the people in ParagonAcura treat everyone it's impresionante. Very good for everyone that goes to that store. I go for my service there.

Linda

31 de oct. de 2016

What I like about my experience is that I went to speak to Patrick Carabacas when I came in and he immediately helped me to do my trade-in from a TL to a Mdx.

Jesus

31 de oct. de 2016

Jose and Justin Healey were very helpful.Also the guy ( sry forgot his name) show me how to work the electronics on my Acura MDX

Lorena

31 de oct. de 2016

Great experience, the people are juat great!!! Awsome to work with them, all my needs were completed! Will definitely redommed others to go and ahop

Richard

29 de oct. de 2016

Very well operated dealership. I both serviced a car AND purchased a car, and both went very smoothly. I have no complaints.

gk123

29 de oct. de 2016

Purchased a CPO Acura RDX from Thomas. No hidden fees, no pushing, no lies. Was very straight forward, knowledgeable, and worked creatively to help find me the right deal. Will come back to this dealership, and ask for Thomas by name.

Lorraine

28 de oct. de 2016

Great care in the service and good communication; honest assessment of needed repairs and repairs not needed; very efficient service.

Gustavo

28 de oct. de 2016

The service and the fact that I drove out of there with a new car I didn't expect to leave the dealership with a new car or for that matter a 2016 model very happy with the car

Edwin

26 de oct. de 2016

Service Advisor was GREAT, Professional, kind and courteous. A good listener and facilatator. She got me in and out. Service attendants were courteous and accommodating.

Yuhang

24 de oct. de 2016

Service guy Alex helped me went through every details that i should be doing for my car, he's patient and experienced. Not only that i learned something from him but also increased my loyalty to your company for having such great employee in your company, definitely recommend Paragon Acura to my friends who are planning to buy car or lease a car.

KA50

23 de oct. de 2016

I previously went to a 3rd party dealer ship about a mile away from paragon to buy an Acura TL. Based on the response the dealer gave me, I thought the deal was a little fishy (my friend who works at a dealer ship told me to stay away from these aswell) and I decided to go checkout paragon. Thomas came up to me and cleared all the confusion I had based off the previous dealership I went too. After this he asked me for a car I was looking for and gave me the honest truth about the car. He worked out a really good price for me in which I could not refuse and he also threw in all weather mats for free!

Shiva

20 de oct. de 2016

Prompt service on my vehicle, great customer relations. Service advisor was prompt with me, always kept in contact, let me know when my car was ready and pickup was a breeze.

Muhammad

20 de oct. de 2016

It was a quick service and great job. Especially Jennifer she did great job. I am definitely recommend my friends and family for business with Paragon Acura.

Gracie

20 de oct. de 2016

Amazing genuine salesperson that cAred and listened to me. Jose Perez was a true example of a real sales person ... understanding knowledgeable.. wonderful. The finance manager Sid was amazing. Going above and beyond to provide a memorable experience. ... like family !

Nellore

19 de oct. de 2016

I have been a Paragon customer for 12 years, and Tuesday'so service experience continues to leave an indelible memory of Service Advisor, Alex'Smith product and service knowledge and overall helpful and courteous demeanor. He truly made me glad to have Paragon Acura as my Acura service destination.

Humberto

19 de oct. de 2016

Fast n friendly service the staff explained everything that was done to my vehicle in a professional manner promptly n understanding

Daniel

19 de oct. de 2016

Prompt professional service personnel attended me after I entered the door. He called me before doing needed service/repairs. After proper service, cars runs like new.

Zhe

18 de oct. de 2016

I went there 2 times to get the car. First time, we were waiting over 1 and a half to see the car. We were sitting there with Jose. Jose is helpful. Second time, we went there to pick up the car. Before the procedure, we waited another 1 hour to get the right person to process it for us. It was too long time to wait for everything.

Angel

18 de oct. de 2016

It was a pleasure experience.quick transation..nice people helping you anyway they can,also service waa vert nice people. Thank you all the staff at paragon specially jesus rosa...

Wee

18 de oct. de 2016

I have my flat tire on my rear passenger side. I purchased my mdx with tire protection package at the same time. But I'm unable to claim the insurance since the insurance company is closed on weekend. I don't feel safe to ride with the kids with spare tire so I have to replaced it from my own pocket and reimburse the fund back by myself. The nightmare is begin, I called the following business day and Email them all of my documents that they requested. Now I received only 3/4 of the funds, and the labor is only cover up to $30 and taxes are different and so on. No one told me when I bought the protection plan, if I know it ahead and I won't purchase the plan.

Leopold

18 de oct. de 2016

I liked the fact that i was given options by the service associate Katleen and her supervisor. They were excellent!!

Felix

18 de oct. de 2016

Fast service. Was quoted an hour for a basic oil change. Service was completed faster then quoted time. Customer service rep (Jasmine) was very friendly and knowledgeable.

Sho-Lin

17 de oct. de 2016

the person is very polite and eager to help me to solve car problem. but the part takes longer time to fix the issue not like LAST TIME WITH SAME PROBLEM.

Eduardo

17 de oct. de 2016

Prompt service and polite. I am very satisfied with the repairs . Good job thanks for the great wotkI would come back for another repair at this dealer

Grace

17 de oct. de 2016

Sales Person Jose Perez was Knowledgeable , genuine , and delivered amazing customer service .., he went above and beyond to secure what we needed and sold us the best deal based on our requests

Valery

17 de oct. de 2016

energy of the sales representative who kept all promises which we talked about on first meeting, was a pleasure to deal with General Manager -Murat

Katherine

16 de oct. de 2016

Service advisor very professional. Work done timelyDealership very considerate. Provides refreshments andReading material to customers who are waiting for theirAutos to be serviced.

Diani

16 de oct. de 2016

Everything . All aspects of my service was great I have absolutely no complaints ! HAPPY HAPPY HAPPY HAPPY HAPPY customer

Jasmina

16 de oct. de 2016

Professionalism and efficiency from service consultant. Vehicle delivered ahead of service deadline. Great service, modern facility and overall positive energy.

Edward

15 de oct. de 2016

Worked with the Ricardo the first time when I was shopping around and he was very helpful answering all the questions that I had, came back two weeks later with the Mrs and went back looking for him and closed the deal

Brenda

15 de oct. de 2016

Alex and Alif took care of me as usual! The process was quick, this is my 5th car from paragon.

John

15 de oct. de 2016

Everyone is very polite and nice . They go out of their way to explain everything . They do a great job following up

Swapna

14 de oct. de 2016

My Service adviser Ricky went above and beyond and I will return and recommend the others to ask for him. Best service I have received in awhile.

Marilee

14 de oct. de 2016

Thorough visual check of my vehicle upon arrival before accepting it into the service dept. The service dept representative's level of attention to details and hearing and understanding customers concerns. Making sure I understood the preliminary costs and time necessary to complete the required work. Keeping me accessed of the progress of the repair maintenance work.

Pedro

14 de oct. de 2016

The employees at acura/honda paragon displayed great customer serviceWere very helpful throughout the entire process much thanks to them and everyone at the facility

Michael

13 de oct. de 2016

Courteous, patient, no-hassle staff. From the valet guys, the service advisors to sales, they will work with whatever your needs are for your vehicle.

Caleb

13 de oct. de 2016

The staff were all friendly, helpful and knowledgeable an assistant me with anything that I needed. Definitely doing any business through them and reffering any friends and family

Jacqueline

13 de oct. de 2016

The service Representative... From the moment you drive up are pleasant and really productive excellent service on your car and also the updates are very informative

Teresa

12 de oct. de 2016

Friendly & Knowledgeable Staff. Always want to help in answering any questions. Will recommend out Salesman Gary to everyone looking for a New Acura Car.

Christopher

12 de oct. de 2016

Salesman was not pushy and I felt like he was honest. I genuinely liked both my salesman and his manager.

Micheal

11 de oct. de 2016

Ricky was great. He knew what he was talking about and held to his word. Really a pleasure to work with.

Pucker02

11 de oct. de 2016

It was great dealing with Thomas Ng. He was very knowledgeable with the entire process. He helped make the car buying experience a smooth transition. From bringing to the end he was professional and made me feel comfortable.Thank you, Joe

William

10 de oct. de 2016

Finance people were excellent and very nice and process was good. I just think in the future do not go buy a car after 8pm even if they schedule you to come back at night.

Hyounglae

10 de oct. de 2016

Overally service was very satisfied. Also quick reservation service was really good. I could make a resevation right after a day when I try to make.

Hector

10 de oct. de 2016

Service was great just as usually wait time 1hr that's what to expect at a dealership....also upon leaving notice my coolent reservoir was empty had to go out and buy my own...techs need to ensure customer vehicles are 100% especially fluids...I can't imagine points of inspection..??

Juan

10 de oct. de 2016

People were very attentive. The lease return manager was great. I really liked that he offered to call me a cab after I returned the car.

Aneta

10 de oct. de 2016

I liked the way Jasmina (the girl at the front desk) treated me with respect and professionalism. The work was done as promised in 45 min. However, they did not check the tire pressure and they did not fixed them to the needed pressure as they claimed to be on their discharge papers. I left the car with front tire pressure of 39 and 31 on the back. When I picked it up, the pressure was the same, unchanged. Now it make me wonder if they used the right oil for the car since they were not honest about the work on the tires.

Samra

10 de oct. de 2016

I met the Most professional sales person. Overall comfortable and inviting environment especially for a first time car buying experience. Will definitely recommend. The sales people at this dealership not only work hard but work smart and fast!

Burkct.

10 de oct. de 2016

I Adam Burakouski live in Torrington Ct. which is a two plus hour ride to Paragon Acura. I bought a 2009 Acura TL in 2010 from Peter Pazmino and Thomas Ng. and they were great with everything they did pertaining to selling me a car. They are a great asset to Paragon establishment. Because of the great service and price I came back in October 2015 and bought a 2015 Acura TLX and once again Peter and Thomas Ng were as accommodating as the first purchase. My daughter 2013 Volvo SUV XC60 was hit and totaled out. My daughter had an MDX prior to the Volvo and wanted another one but felt she couldn't afford a Acura RDX until I called Peter and then worked also with Thomas Ng and got a deal going and my daughter and son in-law purchased a 2014 RDX on 10/7/2016 which was in excellent shape with 27K on it. Thomas got the RDX completely detailed in 1.5 hrs in the mean time we got all the paper work completed. After a final inspection of the RDX we were on our way home.Summing up both Peter & Thomas went out of there way to make this deal happen. Both were very professional ,knowledgeable ,and courteous. Both Peter and Thomas are a great asset to Paragon sales team. My daughter and son in-law are very happy with their new RDX. I know my daughter and I will be back in the future when we want to purchase another Acura. Price & Service was also a great factor.Thanks for everything Adam & Michelle/Joe Vanotti.

Lydia

9 de oct. de 2016

Rickey's attention and service. He was very helpful and caring about my concerns. Will highly recommend to come to Aragon Acura and ask for Rickey.

Ed

9 de oct. de 2016

So far so good. waiting for some paperwork to be finalized. If everything goes according to plan I will get the MDX for the price I want. Ricardo great to work with.

John

9 de oct. de 2016

Friendly and straight forward process. People were always available to answer questions and even though they were very busy they were attentive

Tiffany

9 de oct. de 2016

From the moment you pull up to the curve your treated with respect & sincerity. Stephanie Fernandez the service advisor that I saw has to be the most pleasant person I've ever dealt with she carefully listen to my for concerns and gave me Knowledgeable feed back on the issues I presented. I would never hesitate in returning for any matters back to Paragon Acura. Truly 10 Service.

Laura

8 de oct. de 2016

My experience was pleasant. I was taken right away and provided updates regularly on the progress. My representative was helpful and helped me coordinate the next visit.

Ramiro

8 de oct. de 2016

Staff were great ! Very detailed and respectful ! During the waiting process I was asked if I was ok and if I needed anything.

Braulio

7 de oct. de 2016

Great customer service from service advisor stephanieAllways very accurate regarding issues/ price of the carAlso the car was ready as promised

Maureen

6 de oct. de 2016

They tried to get things done a s quickly as possible. Felt that the staff did all they could to make the process as easy as possible.

Julio

6 de oct. de 2016

That my Acura MDX was well taken care of .and my car was given back to me at the time it was promised

Ellen

5 de oct. de 2016

Friendly, not "pushy" gave a good offer. Pleasant surroundings. Answered questions when asked. Had variety of stock -plenty to choose from.

Ronald

5 de oct. de 2016

prompt write up and prompt delivery of car to my garage. found advisor very professional and telcall to explain services very helpful

Frank

5 de oct. de 2016

great service and very friendly nice people they nice always take care of customer. i definitely go back there. tank you matt for you help

Nataly

5 de oct. de 2016

Paragon Acura provided us with great service. Our sales person even helped me set up my new insurance with geico. Very friendly people.

Susan

4 de oct. de 2016

1. The friendliness, attentiveness, knowledge and professionalism of my service advisor, Alex.2. The comfort and convenience of the waiting area.

Ji

4 de oct. de 2016

The service was great and my car was able to get fixed on the same day. It was great to have an extended warranty.

sbpadres

4 de oct. de 2016

Leasing a car at Paragon, and dealing with Thomas Ng, was a very positive experience. Mr. Ng was very knowledgeable and helpful, and did not rush us or push the sale to hard. He was also friendly and easygoing. Definitely recommend!!

Rafaela

3 de oct. de 2016

I was able to change my appointment to later in the day with no issues. Always love how I am greeted by the guys at the valet. Then the young lady who took care of me was very attentive. I was well informed regarding my car and any issues it had which was to clean the filters. they should be a photo of what it looked like and what it should look like and I changed them. The explanation of how important the filters are for the engine and air quality in the car convinced me

Jacqueline

3 de oct. de 2016

Excellent. Service Agent was polite, courteous, helpful and knowledge of the product she was helping me with was excellent. Repairs were done in a timely fashion.

waseem1217

3 de oct. de 2016

Go see this guy if you want to leave with a beautiful vehicle at a great price and peace of mind.Tom Ng is very professional and efficient.Awesome person awesome experience. Go see Tom if you want satisfaction.

sdfjsdfdwpsdp

3 de oct. de 2016

Thomas Ng set the gold standard in professional, reliable customer service. He's knowledgeable, courteous and accommodating. A large part of the reason we've stayed with Acura is due to his persistence!

Jasmina

2 de oct. de 2016

Nice and friendly people who seem like they care about the customer. Enjoyed doing business , and they gave me exactly what I asked for.

Pi

2 de oct. de 2016

Very good attitude. Very good services. I was enjoying the whole experience. I will definitely recommend this facility to my friends and relatives. I have felt much better and safer when driving.

Wilson

2 de oct. de 2016

I like the attentions and dedication to provide a great service. From the moment we got there till we left they were kind and provided the right information.

thinkg86

2 de oct. de 2016

We recently bought a certified pre-owned ILX from Thomas and we couldn't be more happy with it. When we first went into the dealership we weren't aware that Thomas was one of the top salesmen. Luckily, he approached us and helped us through the buying process. Thomas made us feel very comfortable and was not pushy at all throughout the whole procedure. He was patient and answered all the questions we had. Thomas gave us a great deal and we will definitely recommend him to our friends and family.

Garth

1 de oct. de 2016

We appreciated the friendly, courteous and professional attitudes from everyone we encountered. The process from beginning to end was easy, transparent and personable. Special thanks to Justin H., Alex M., Chanel, Sydney & the Delivery Coordinator Marc C.

Patricia

1 de oct. de 2016

I have confidence in the Acura name. I expect and have received quality care. I can depend on them to provide excellent service to my vehicle. Acura is a quality company and expect no less. The staff could be more professional.

Theofilos

1 de oct. de 2016

Alex Munoz is very knowledgeable and attentive and made it a great experience. Overall service center is great, and am very happy with my vehicle.

BG

30 de sep. de 2016

I purchased a Certified RDX from Paragon Acura late August 2016. I was informed that the car had gone through all the inspections (180 points). Almost the very next day we noticed a knocking noise from the car. I took to another Acura dealership and they informed me that I will need to Replace by Front Brake Pads and Rotors. They also mentioned that the replacement was advised by Acura through their service notification/ bulletin. It was easy infer that had the certification inspection been done effectively, this issue might have been resolved before selling the car Certified". I also have to spend money to get the rear brake resurfaced. I also noticed that the portion of the front bumper was not properly attached to the side; instead it was just pushed in. I also have to spend money on getting that fixed as well. My assessment is that in the rush to turn-over the car, the certification process was done hastily. This has gotten we worried about what other issues could pop up in this car in the near future. Similarly, the dealership somehow managed to take an extended period of time to get the plates for car. Since, the temporary plates expired, I was forced to rent a car and use for work related trips. The salesperson kept misinforming me about the status of the plates. They kept informing me that they were sending the plates 'Over-night FedEx' for two weeks. They didn't have the professional courtesy to inform me that they plates were either with the DMV or if there was some other issue. Based on these two events and the significant negative reviews I noticed on Yelp about this dealership (which I didn't review prior to going), I would not feel comfortable recommending them to any family or friends.

Nancy

30 de sep. de 2016

It was easy, I arrived in the morning and they took my car to get serviced right away. I returned later that evening after work and my car was ready.

Carmen

29 de sep. de 2016

Alex was very professional..My problem was solved same day no issues at all.I liked the friendly environment make you feel like family. A store that I would recommend.

Mike dang

28 de sep. de 2016

Thomas ng nice ,friendly ,professional.And very helpful!treat customer like a king.and everyone there also nice and friendly.everything perfect.!Thank you thomas ng!

Solange

28 de sep. de 2016

Alex was very easy to talk to and he understood me. He was also very knowledgeable and pleasant. Thanx Acura Service Dept.

Onis

28 de sep. de 2016

The best ever if u wanna buy a new or used car great service only the best Patrick is the man to see number one guy he can get the job done and make it happen

Jose

28 de sep. de 2016

I had excellent experience and the process took a reasonable time. the place have an excellent amenities.you can watch tv use the computers, you can use you smarthphone they have wifi.

Dafne

27 de sep. de 2016

The customer service rep. He was courteous, he explained the condition of the car and the items that needed repair, and called me when my car was ready.

alb36

26 de sep. de 2016

I called on Saturday and asked to speak to a sales manager, I did not get to speak to one, instead Chanel got on the phone and I explained that I was looking to get a 2017 MDX AWD base model in red and that since I knew they also had a 2016 one in the same color with the advance package that carries some great Acura incentives right now so I would consider getting a 2016 with an Advance package if I can get a great deal like the ones people are reporting on Edmunds forums, otherwise I would just get the 2017 base model because I like its look more. Imagine my surprise when I got there and found out that there was no 2017 MDX in red color available, supposedly because it got sold yesterday. All they wanted was to sell me the 2016 one. And that only after last night I called Chanel and asked her to double check if they have a 2017 one because I could no longer see it in their online inventory. She said that they did have it, only the inventory was not updated. I insisted that she not waste half my Sunday as I am coming from NJ and she assured me they still had the car. When I got there, she was not available, I got to sit down with Gary, I think, very nice kid, but he does not do the numbers, he just takes his notes to the sales manager. So he went and came back with an inflated invoice price, I had my laptop with me, I showed him the invoice price, poor kid, he didn't know what to tell me. Then his manager was only going to give me $750 in lease cash, I told him, "look, there's a $2500 lease cash"... Eventually he invited me to talk to his manager, Murat Deljanin, a very arrogant young guy. The guy was flat out impolite, it turns out that there was indeed a $2500 lease cash and apparently a $750 rebate on top of that that he tried to keep saying that the car was so sensitive that they put a protection package in it, some special mats that cost $595, I told him I didn't need them. He got plain rude and said, well, they are there. So in the end I didn't even get the Acura incentives, the offer on the table was less than $2000 below the invoice price when the incentives alone were $3250. I did not even get the chance to explain him that with all these incentives, the negotiation should start from the invoice minus the incentives ($52,303 - $3250 = $49,053). There was absolutely no negotiation with this guy he was acting like he was offering me the deal of the planet when in fact he was not discounting his price AT ALL, he was simply insulted that I came educated on the subject. I threw in a number in there hoping to get him to meet me in the middle. He was like, it's my way or the highway. He raised his voice at me to intimidate me, I hate it when they do that, besides being so full of it, when they deal with a woman, they try to put her down right away. I realize that this kind of sales men come from a certain breed, I just hope they have a special place in h*ell for them. The only reason this guy still has some 2016 cars, is because he keeps the price high although every day that the car spends in his lot is costing him. Don't be fooled when they tell you "come in and we will beat any offer you have", they have no shame. They will waste your time and make you feel worthless. I should have walked out the moment I was told they didn't have the 2017 one. I will go back to my local dealer who was very honest and offered me $600 below invoice for a 2017 base model from the moment I opened my mouth and that is for a brand new model that came out in July (in case anybody had any doubts where they should start negotiation). I am sure there is more room to negotiate there.

Neftali

26 de sep. de 2016

Nice place but the tv channel has to change seeing the same news over and over is over stated coffee should be fresher and there should be fresh milk instead of powder

Sheng

23 de sep. de 2016

It is very nice. And explain everything very clearly. It is good. Told me every detail that I need to know. Good

Dorina

23 de sep. de 2016

Customer service was great they took care of me right away . As well as they answered any questions I had

jiexian

22 de sep. de 2016

I want to compliment one of your excellent employees Thomas Ng,he is a professional car sales and good communications with customer. Thank you Paragon :)

BOB KIM

21 de sep. de 2016

I would like to say thank to Thomas (our sales rep), Murat, Ali, & Hilli all sales staff. They did the great job done. Although we were picky and nitpicking for the corporate vehicle purchase, they treated us all the same way comfortable patiently. I would say if we purchase another company vehicle, we will come back to the same team. Be prepared for another tough deal guys^^;;Again, thank you so much and appreciate for your awesome services!

Nick

20 de sep. de 2016

very fast and efficient service,completed on time promised.Also Air bags Recall issue was also taken care off at this service appointment as promised.

Karina

20 de sep. de 2016

I have always had a positive experience at Paragon Acura. Always an easy buying process. Staff is courteous, friendly and very welcoming.

William

20 de sep. de 2016

Weekend hours; open Sunday. One item that was supposed to fixed was missed, but customer service took care of it.

Jose

19 de sep. de 2016

excellent customer service and quality of repair. Processing time was excellent and Alex is the best sales rep there. I have no complaints definitely will send family and friends to him.

Jorge

19 de sep. de 2016

My service advisor jasmine Fernandez was great I recommend for everyone to see her if you going for services at this locations

Leslie

19 de sep. de 2016

Service personnel were very helpful and friendly. Very much appreciated the young man who personally helped me set up my bluethooth

gaitomdx

17 de sep. de 2016

Tom n the whole staff was very concerned and caring on what was the best buying situation for me offering fair and respectfull prices n terms showing that they want me to be part of there Acura family.i would suggest going to this dealership for honest n and true sales the best.remind you they also have to make profit.

Andrew

17 de sep. de 2016

They are Very Helpeful, courteous, clean facility, accommodating and fast response. I would definitely recommend Paragon Acura to a friend.

Rosa

16 de sep. de 2016

The patience and understanding helped us make sure we were making the correct decision. There was no pressure to just sell us the vehicle.

Richard

16 de sep. de 2016

The staff is always very friendly and Jasmine always makes me feel comfortable whenever I get my car serviced. She always remembers small details as well.

Srao7

15 de sep. de 2016

I knew what I wanted and Thomas made It happen as pain free and efficiently as possible. No hassle or pressure at all. First class service all around.

Krzysztof

15 de sep. de 2016

timely initial check up and understanding by service pro my needs. It is not an easy business, but this place is trying to gain clients loyalty

Renault

13 de sep. de 2016

Great experience, the salesman gave me allot of options, made it a easy choice. I would definitely recommend the dealership to friends and family. My second time there and wont be my last

Kuan

13 de sep. de 2016

Alex provided friendly and professional service. The facilities were clean and comfortable during the wait. Alex took good care of me!

Cesar

13 de sep. de 2016

I gave you a 10 on the above question only because of Thomas Ng. I recommend Thomas to everyone! Thomas was an excellent salesperson and was attentive to our needs/concerns. He delivered on everything we discussed, was patient, understanding, and had us in and out of the dealership with our new car!

Dianna

13 de sep. de 2016

The service representative was helpful and informed me of the additional service check-up that is still recommended. Wait area is setup to cater to feeling at home.

Silencrr15

12 de sep. de 2016

I went to Paragon Acura with purchasing a new MDX in mind. I had done all the research and had everything in mind as to what i had wanted. I walked into Paragon and was greeted by Thomas Ng. He took the time with showing me the new MDX and was patient and attentive to everything I had wanted in making such a big purchase. Fast forward a week later and I am extremely happy with the puchase and would gladly recommend Thomas and his dealership to all my friends who are considering buying or leasing a Acura in the future.

Cesar

12 de sep. de 2016

The ease and the way everything works at Paragon Acura great customer service. From the moment that I set up my appointment to the minute I got my car back its was all great service.

Jockline

12 de sep. de 2016

Customer service - we arrived from Connecticut towards the end of the day and was not rushed through the process of buying the car. Time was taken to show the car and answer all questions.

Rasma

11 de sep. de 2016

Robert was very helpful. Answered all of my questions and got my car back to be in a short amount of time allowing me to enjoy my Saturday.

Brij

10 de sep. de 2016

I bought a cpo Acura TSX from Thomas; I was crunched on time and Thomas made the process quite seamless. The advertised price was probably the best price in the state, so no need for bargaining. I would totally go back to Thomas for my next car!

Victoria

8 de sep. de 2016

Quick, personalized, organized attention, the agent offer to help in all the concerns I had with the visit vey attentive and professional

Marilyn

7 de sep. de 2016

Thomas Ng was amazing from beginning to end. He made sure I was completely satisfied until the finish line. I definitely enjoyed doing business with Thomas.

Haifa

7 de sep. de 2016

Everything went well. I usually make an appointment for service, but this particular time, I came as a walk-in and they were very accommodating.

Nick

5 de sep. de 2016

Friendly environment and good service. The sales man was pleasant. The sales environment is aggressive. Overall my lease process went smoothly since I new want I wanted to get and I have owned an Acura before.

CynthiaLI

5 de sep. de 2016

This is a very clean and aesthetically appealing facility. I went to see a 2010 Honda Civic and was very happy with the way they went about showing me and explaining to me what I'm looking at and addressing all my questions. Once I spoke to the finance person and explained to them the kind of numbers and budget I was looking at, they did everything in their power to help me get as close to my budget as possible. Unfortunately I couldn't afford the payments but I would definitely go again for when I CAN afford those payments and I would recommend the dealership. I also highly recommend going KNOWING what kind of monthly payments you can afford and the interest as well.

Anthony

5 de sep. de 2016

My car was serviced in record time. Their waiting room was comfortable and clean. The service people were very accommodating especially Alex Munoz.

Martha

4 de sep. de 2016

Johan the sales man person, and the manager were very nice and made us feel comfortable and both asking us for a drink.

Chi

3 de sep. de 2016

Paragon Acura service team has done a great job. They know my car, its service history and my driving needs very well. I feel the communications with the specialists (Jasmine, in particular) were professional and personal-based. Certainly a first-class, VIP service!

MzSandeep

31 de ago. de 2016

This is our 3rd Acura from Paragon. These last two times we worked with Thomas Ng...hands down the best salesperson that Paragon has! He is extremely patient, listens to your exact needs and only discusses what we can actually deliver! He's a no nonsense kinda salesperson(which are very hard to find)! The most recent Acura we leased, he made the transition so smooth and easy, we were literally in and out in under 2.5hrs with our new vehicle! He was so attentive to where we wanted to be price wise, car wise and without took much going back and forth, gave us best deal possible! We had few questions which he answered very politely and broke things down as simple as possible! I highly recommend you see nobody else but Thomas!!

A K M

31 de ago. de 2016

They worked as a team and did everything they could to provide us with the best service. Would definitely refer my friends and family.

Juan

31 de ago. de 2016

The advisor alex was very polite.. great environment and attentive, on the phone I was told 2 of my 3 recalls will be done and when I got to the facilities all 3 recalls were able to be done so I didn't have to waste another day to go back for service great job guys !!!!!

Latisha

31 de ago. de 2016

Friendly and knowledgeable service advisor (Jennifer Martinez). She was detailed in her explanations regarding the service my vehicle required and kept me updated during my wait.

Susana

31 de ago. de 2016

My service adviser Alex was very courteous and knowledgeable. The service manager explained everything in detail and was very polite.

Mitchell

31 de ago. de 2016

My repair was completed very quickly. They were also able to fix some things I wasn't expecting to have fixed

NyKartali

30 de ago. de 2016

Good service. I come here often for servicing mu Acura even though it is a bit out of my way since they offer convenient appointments and service is good and quick.

Balagopal

30 de ago. de 2016

The buying process was Very efficient process. They were very quick and courteous. Thomas was very helpful and made buying a car a hassle free process.

Amaury

30 de ago. de 2016

Jasmine, the service rep is a total professional. So much I'm considering offering her a position at my company.She is a total asset.

Rayon

30 de ago. de 2016

Very Kind and Friendly Service Representatives. Just would like to see the wait time shortened and at least a complimentary lunch should be provided.

Styliani

30 de ago. de 2016

Paragon Acura service is Great! Car was serviced promptly. Joe and Denisse were very helpful and updated me on my vehicle status, and made sure I was satisfied bedore I left. Great job!

Charlene

30 de ago. de 2016

Friendly, well communicator, explain the whole process, and was able to provide best customer service I have received in a while. Alex Mejia went above and beyond when it came to providing what I wanted in my car and provided me with the best deal.

Deemenn

29 de ago. de 2016

Thomas was fantastic to work with. He was extremely patient and help us get a good deal on our RDX. A thorough professional I would definitely recommend him! :-)

Ivy

29 de ago. de 2016

It's always pleasurable and efficient when dealing with Paragon in regards to my car. I love Acura and I will continue to do business with Paragon

Camille

29 de ago. de 2016

Professionalism and Respect. Also, I didn't feel rushed, everyone took their time and allowed me to make my decision through the finance part.

Hector

28 de ago. de 2016

Everything. From the time I called the service department to schedule an appointment, the valet who received my vehicle and every other employee I delt with were very courteous and friendly. The waiting area was clean and there even was a person checking with everyone to make sure that the wait wasn't too long.

Krishna

28 de ago. de 2016

Efficient and fast sales process. No unnecessary fees. Prices are competitive and they don't negotiate (for used cars). Able to test drive and drive off with the car in 1.5 hours on same day.

Ravishankar

26 de ago. de 2016

Awesome customer service. They worked with me to get the exact car I wanted within my price range. I would definitely recommend this dealership to anyone looking for a new Acura.

Aleksander Lisowski

26 de ago. de 2016

Joe Rosa is the man. Very friendly and helpful. What I like the most he was not "pushing". Happy with the purchase, everything was smooth.

jm36

24 de ago. de 2016

I was there to service my car twice this week and I'm really happy with the service I receive by Jennifer and jazmin they explained everything I need it to know about the issues I had with my car I really recommend this place

Leo

24 de ago. de 2016

The best sales/leasing experience I have had in a long time. thomes ng is an outstanding young man and an asset to paragon Acura. He not only understands good customer service, he practices it. He always greets you like you are the most important person in the dealership, and he is always pleasant. thomes is willing to help and follows up on every little detail. He even followed up with a wonderful after sale personalized thank you letter, the most professional I have ever seen. His new car delivery was the best I have experienced.

Heng

23 de ago. de 2016

They provide you the Fast ,good service . I am satisfied with them . The staffs are polite and nice too.

Curtis

23 de ago. de 2016

Employees were all polite and helpful. In addition the dealership was clean, offered tv, breakfast. Dealership also had plenty of vehicles to choose from.

Sandwich

23 de ago. de 2016

Thomas Ng is AWESOME. All i can say for someone who makes the car buying experience painless for a first new car and worry-free. He was very knowledgable, walked me through everything with patience since i had a lot of questions and had me in and out in no time. I will definitely continue to come back here because the service Thomas provides is like none other

Rashid

22 de ago. de 2016

Great service the service rep was nice car was received when processed quick and fast nice people nice waiting area

Shyam Somani

22 de ago. de 2016

I found the dealer on cars.com and got attracted by the low prices posted online for a certified car. I set up an appointment with Thomas NG. He was helpful and polite and was able to find the car (certified Acura MDX)we were looking for and at the right price. . As with most used vehicles, there were some minor issues such as body repair and paint. He agreed to get those fixed and provide us a loaner car. We took the delivery of our car on 3rd July,2015 and went again on 8th July to drop the car for repairs and pick a loaner car. After many unsuccessful attempts to contact service to follow up on the repairs. i got the car after repairs on 22nd July. Before I went to pick the car, I was told that there is a windshield crack which I have to get it repaired. I told them will come and speak to them in person. I went and spoke to used car sales manager Peter, he said they would replace it and I have to come back again from NJ to get the car fixed. After leaving the car for more than 2 weeks for minor repairs, I was not sure how long will they take to fix the windshield. So I said, will get this fixed by my insurance and they would reimburse me for the deductible. Later I found that the front cameras has to be recalibrated, which is an extra cost. So I texted Thomas NG on 10th August to set up an appointment for 12th August to replace the windshield. I was waiting a call from Service department about the appointment time which never came. So i started following up and was told the part is not ordered yet and they set up an follow up on August 20th. Based on my earlier experience, I wanted to check on the part so I dont go to NYC to hear the same story. They said nobody ordered the part, heard the complete ordeal on phone and said someone would call me to get this fixed. No call received as of writing this review. Also when my car was at the dealership from 7/8 to 7/22, they received a parking ticket and left it in the glove box without telling me. I found it and called them to inform about it, they said will pay it. I also send the scanned copy of the ticket, but it was not paid and the due date already passed and the fine has been increased.

Ramrod

22 de ago. de 2016

Kat was very helpful. Though I was down-hearted with the broken rear window at the start of Monday morning, I feel much better now after we found a good solution.Thank you very much for your help!

Ajay

21 de ago. de 2016

The way you attend the customer promptly without keeping them waiting is the best part, then comes answering customer's queries and explaining them nicely.

Donald

21 de ago. de 2016

From the person inspecting the car to the service adviser are courteous and efficient. Stephanie Fernandez is a pleasure to work with.

Raymond

21 de ago. de 2016

The service advisor Alex Munoz was very courteous and knowledgeable regarding my concerns. He took the time to review my warranty and apply the coverage to the required repairs.

Ying

21 de ago. de 2016

Service advisers are friendly and knowledgable. Take a little bit long for the service, especially if it requires part changes.

IN

21 de ago. de 2016

Gary Salameh was very professional and made my Paragon experience quite pleasant.He was forthright, accommodating, honest, and very nice. He went above and beyond both during the car searching experience and after. I give him 5/5 stars.

Johnathan

19 de ago. de 2016

Friendly and professional. Dealership was clean and comfortable with a welcoming staff. Wide range of cars to view and select from.

Abimbola

19 de ago. de 2016

The service ensured that all problems pertaining to my vehicle is solved. I will surely recommend Acura service to whoever needed the service.

Kim

19 de ago. de 2016

The people very pleasant and helpful every one was helpful and cordial. Love this branch. Would definitely recommend or go there agaijnif I needed another vehicle

Adolfo

19 de ago. de 2016

Denise was awesome. Went in and out. They called me when my car was ready. Love this location, would love to work here.

Marilyn

18 de ago. de 2016

the whole process was excellent and speedy . I would definitely recommend. i will be back for all my services .

Amit

18 de ago. de 2016

Alex was very helpful and made the process quick and easy. I would highly recommend a friend or colleague to come here.

Augustine

18 de ago. de 2016

Friendly and knowledgeable staff. Willingness to accommodate special requests. A genuine willingness to take the next step. An overall good experience.

Olga

18 de ago. de 2016

they were nice and courteous and understanding and was willing to help me out with my purchase. I wasn't thinking of purchasing a vehicle but i couldn't resist the love I have for Acura and their service

Musa

17 de ago. de 2016

Great customer service. Fast and simple buying process. Clean building. Nice sales representatives. The cars are very nice and kept very clean

Nfitzg1

16 de ago. de 2016

Thomas ng was so helpful and attentive . I had so many questions and he answered them all and I got the best deal on my new car ! I would definitely recommend this dealership and Thomas !

Kenneth

15 de ago. de 2016

Paragon Acura provides excellent and Friendly services. They also gave me updates throughout the day and when I can come to pick up my vehicle. Also they sent me a detailed analysis of my repair and what I can do to keep it in good shape.

Jenny Chiu

15 de ago. de 2016

Great advice provided. Thomas Ng is very knowledgeable and professional. He speaks Mandarin is a plus. Will referral my friend to him. Pleasure to deal with him.

Vishal

14 de ago. de 2016

Sales person "Gary Salameh" from Paragon acura did excellent job. He was very friendly and knowledgeable. if you are buying from Paragon Acura, contact "Gary Salameh" .

Laura & Edgar

14 de ago. de 2016

We were lucky to meet Ricardo Villarreal the sales representative along with Sidney the financial representative. It was a great experience and they both made it easier with their professionalism.

Xin

13 de ago. de 2016

sales and finance personnel are very nice and professional and always help when you need them. Always try to Keep a Balance between company and customer making a better deal for all.

Randall

11 de ago. de 2016

The process was seemless from start to finish. Enes was responsive and knowledgable. The car was made ready the same day and we financed a small portion of it with you. The loan was processed flawlessly and the options available for additional services / warranties were explained completely so that even I could understand them. Your delivery agent ( Mark ? ) showed me the ins and outs of the car... All in, a very good experience.

Richard

10 de ago. de 2016

always treated with respect like one of the family. i ve been going to melvin salsedo for years always great. antony was great salesman took me for a test drive very knowledgeable about he car. thanks guys for making my experience a great one

ericpullett

10 de ago. de 2016

I initially went in to look at cars, with no intention of buying. I met with Thomas and he was GREAT!!! From the moment we sat down, he was very informative and helpful. I had no idea what I wanted and through his expertise, he was able to lay out my options and help me make an informed decision. Even after the car was purchased, he followed up with me through text messages and phone calls to make sure everything was going ok. I am always leery of salesmen but Thomas put me at ease and I will definitely be doing business with him in the future.

Mariella

9 de ago. de 2016

My experience with paragon acura is nothing but pleasant . Especially Mr. Alex Mejia. He was wonderful and really really helped me out.

Dorothy

9 de ago. de 2016

Working with my budget and consideration of sales rep. Absolutely great experience! Will definitely recommend to my friends and family.

Premdath

9 de ago. de 2016

Everything was done promptly. Had the transfer case, brake and rear diff fluid changed. Prices were fair, little on the high side. But it's only done once every 3 years or based on mileage. Otherwise great service and great people.

Jorge

9 de ago. de 2016

All my questions were answered properly and I was able to trade in my car fast and easy. Everyone went out of their way to make the process go smoothly.

Xue

7 de ago. de 2016

Service representative was very professional, nice, and really helpful to my questions and problems. He tried his best to provide the best service. Thank you Joe!

Stephen

7 de ago. de 2016

Fast service. Clear explanation of repairs and a good itemized estimate of repairs to take home. Consultant was very knowledgable and very articulate

Eric

6 de ago. de 2016

Alex my representative was on top of things. He ensured he kept me on top of what was going on while also being very courteous with me. I know when dealing with paragon people for anything like service or sales that I'm taken care of right.

R5151839

6 de ago. de 2016

I left my MDX for service on Wednesday after a week wait for orders part to come and they promise within 4 days My mdx will be ready. I got call next day of my mdx left saying your mdx still on service we will call when ready I left Wednesday got mail from paragon on Friday saying that my mdx ordered part arrived it's funny they told Tuesday they receive part and told me to left on Wednesday after that no response from Paragon I called no once answered transferred all over different locations Honda service area sales area and many times rings only and they disconnect left massage plenty of times no return call finally I got call Monday again promising Tuesday to be ready and I went to pick up Tuesday And as a matter of trust I left as soon as I rich home I noticed they removed my many parts from my car and didn't even put it back I called and informed they told me to come back before 7 pm and I went back at close to 6 pm they said come back tomorrow manager left for the day. I went next day manager was busy unable to meet service adviser told me to tags and do the paper work again and I waited they bring back as it is saying it was just like that. Trying to meet manager she told she will tell manager to call me later. I left never get called I called and finally able to talk he told me to come back wow then I went back he show to his service person telling him to listen to me and fix he took car after 30 min some different from loners vehicle person give me key told your car ready I took but still my some unlocked pard still missing it's terrible service I received.

Alexandro

5 de ago. de 2016

Service Agent was polite and professional and very helpful. Took care of me rite away, I look foward to my next service visit.

minnie19

5 de ago. de 2016

My experience with this dealership is amazing. Sales consultant Thomas was very professional, patient, and reliable. He was not only helpful and very understanding. I am very impressed with the service and would highly recommend this dealership and sale consultant Thomas Ng to my friends and family.

Brooke

3 de ago. de 2016

Smooth process from drop off to pick up. car was fixed quickly and all went smooth. Waiting are always nice and clean and complimentary coffee is always tasty. Nice big screen tv to watch news as you wait.

Evega354

3 de ago. de 2016

My experience was great..Fernando and Thomas knew exactly what they were doing in a professional manner..it was my first time there and would definitely be coming back when the time comes..I would highly recommend this dealership to friends and family.

Joel

2 de ago. de 2016

Awesome experience in would highly recommended friends and family they took excellent care of me the first time around the waiting room is clean and the staff is friendly all around good experience.

Robin

2 de ago. de 2016

The service advisors were accommodating and amicable. The personal touch at Acura is always inviting! Taking my car in isn't a hassle because they make the experience smooth and pleasant.

Sunnnnnny

2 de ago. de 2016

This is the best dealership I have ever seen. I was shopping with many different car brands dealership before Paragon Acura, All those dealerships had different disadvantages, either the car or the service. But in the Paragon Acura, everything is perfect, the sales consultant Thomas Ng is so professional and patient. He knows what I want, and will solve the problem for me. He is very helpful. Highly recommended to other purchasers. Moreover, the financial manager Johnny is helpful, too. He gave a very good interest rate. Further more, the car is pretty good. Quiet engine, drive smooth, look nice. I will definitely return for my next vehicle in Paragon Acura.

Wai

1 de ago. de 2016

i was here for the Airbag recall. I was able to make service appointment and alter it easily. They got the service done as i requested and in timely manner.

Koon

1 de ago. de 2016

Stephanie Fernandez was my service advisor and took care of all the issues I had with my car in an extremely professional manner. She would take the time to listen to me and made visual inspection of my car, so she knows exactly what were the issues. Also, she would keep me post it with the status of my car and the service was completed in a reasonable time.

Hoi

30 de jul. de 2016

I am extremely happy with my visit at paragon acura on northern blvd.. at first i was just looking to purchase a preowed vechicle. But thank you to ricardo villarreal (the most friendly car sale person i ever met) . He gave me the best option of how to get a brand new car without worrying or stressing with high monthly payment. Thank you for all of the help paragon..you guys are awesome!!

William

30 de jul. de 2016

Customer service provided by Stephanie was very professional. She provided one of my best experiences as Paragon Acura to date.

Addae

29 de jul. de 2016

Fifth vehicle purchase with Paragon. They continue to excel with a relaxed environment and demeanor of the sales staff (they weren't pushy at all).

Jacqueline

29 de jul. de 2016

Professional and timely There should be no required minimum number of words used in this category. Especially if it's a required field.

Buddi

28 de jul. de 2016

Facility is great. All the representatives are highly professional and customers oriented. I am very pleased of their businesses.when we get there, valet is ready to great with respect.

Sandra

28 de jul. de 2016

This is our 5th MDX from Paragon. The warmth and caring of the staff and personal attention make car shopping a pleasure rather than an ordeal. They aim to please.

Niko

28 de jul. de 2016

Not so many thing but I could get better resolved in the service. For that I like much better for you guys to be more polite.

Hoang Levin

27 de jul. de 2016

As a retail customer and a car salesman myself, I've never been treated so badly when trying to make a purchase. I live 250 miles away from Paragon Acura. So when I reached out to them initially, they were straight forward with me that they do not discount their cars. Ending the first conversation, I thanked them for their time, but no thanks. On several occasions after the first call, many people from this dealership calls me with the same message that they want me to arrange a time to stop in to the dealership to make a deal, however, they do not DISCOUNT. At this point, we are only $500.00 away from making a deal. Paragon Acura then lowered their advertised price online a week later. Now I decided that the price is now agreeable, I called the dealership back over the course of 5 days speaking again to several reps and NO ONE calls me back. All I want to do is buy a car. Apparently they sell enough Acura's because they made it perfectly clear that they don't need my business!

David

26 de jul. de 2016

Service for oil change was fast clean waiting area and my service advisor was awesome. Definitely will be returning to this dealership

Matthew

26 de jul. de 2016

loaner car is nice!! make me feel like to change my car!! !! !!! !! !! !!! !!!! !!!! !!!

Sarah

26 de jul. de 2016

We worked out the deal over the phone and then on the day of pick up, we were in and out of the dealership in less than 2 hours.

Ernesto

26 de jul. de 2016

I brought my MDX for an oil change. From the point of schedualing by phone to the pick up of the car all went well.

Tracy

26 de jul. de 2016

Thomas Ng and Fernando were AWESOME!!!!!! This is my 4th car with Paragon. I started with a Honda 16 years ago and 4 years ago moved up to Acura. This experience was even better than the others, as I presented with a challenging situation and I was assured that the team would work very diligently to get me into a new car. They delivered and then some!! The process was fast and professional and after only 1 hour, I was driving off in my new car. I have always loved the treatment I have received at Paragon and continued to come back, after I moved to New Jersey. I will ALWAYS be a Paragon customer!!!

Stephen

25 de jul. de 2016

Very fast service.Waited for inspection.Done in less time than expected. Nice waiting area. Courteous, knowledgeable staff. Free coffee and newspapers.

Anthony

25 de jul. de 2016

Pleasant sales staff, quick service, no con games or unnecessary selling of parts and services. Clean facilities also. Thank you

Borys76

25 de jul. de 2016

Salesman, Thomas Ng, is very professional and helpful. Highly recommended to friends and will return in the future for next purchase.THANK YOU THOMAS NG .!!!!

Talana Bradley

25 de jul. de 2016

Thomas Ng was one of the most professional salespeople I have ever dealt with. He was upfront, honest, and kind through the whole process. He consistently followed up to make sure that we were happy throughout the process and purchase! Because of him, my husband and I will be lifelong Acura owners!

Freddy

23 de jul. de 2016

It was a great experience, better than I imagined. The sales rep and manager did an excellent job, getting me the proper discounts towards my new vehicle.

MiddleChildSyndrome

23 de jul. de 2016

I recently helped my Chinese parents with the purchase of their Acura RDX. My Chinese is not great, especially when it comes to words for car features, and my parents English is as good as my Chinese. Well, no problem! Thomas Ng was to communicate and explain things to the three of us in our preferred languages, in English and Chinese, TWICE! He was fair, honest, and patient.

Ryntha

22 de jul. de 2016

Very helpful and Creative! The sales team assisted in identifying what we could afford, and offered options that were seemingly custom made for us.

Ankhnu

22 de jul. de 2016

Great experience...Peter, Murat, Fernando pulled off a miracle. I am very grateful for their effort and help. I have purchased 5 MDX's with these guys over the years and I am looking forward to five more

Douglas

22 de jul. de 2016

Stephanie was very helpful in explaining the various options and issues. Once the service was completed she texted me that is was ready to be picked up

Ralphy

22 de jul. de 2016

Customer service from the service advisor Denisse Jaquez was great. Even if it was doing a simple oil change great service was provided.

Erik

22 de jul. de 2016

The seller, Patrick Cabarcas is a keeper. He is not pushy and very respectable. He made us feel comfortable by showing that he knows all about the cars at Acura. I will recommend him to all my friends and family who are looking for a car. Will definitely be back at Acura because of Patrick.

Wandy

22 de jul. de 2016

great - great people great service .. Denise its great very prof. and help me any everything i need deff will come back for my car needs

Brian

21 de jul. de 2016

Jennifer Martinez provided excellent assistance in checking in my car (so too did the very cordial gentleman who helped me when I first drove up) and keeping me apprised of what was happening.

Soledad

20 de jul. de 2016

Denise was very friendly, helpful, alert, and mindful of my time. She helped me immediately set up a follow-up appointment and reminded me that my inspection is up soon!

Joanna

20 de jul. de 2016

Called About a car they had listed 2012 MKZ spoke to receptionist asked about warranty etc she didn't know anything it seemed and gave my number was told manager would be in contact with me same day or next ... TWO DAYS later nobody ever called me. Guess they don't really want to sell the car.

Jahaad

20 de jul. de 2016

I like the 2 representatives I dealt with really do . The time y'all need to improve but good job and well customer service !

George

20 de jul. de 2016

All problems wre met fast courteous Advisor was professiomal and took care of all my concerns' My car was serviced in a quite reasomable time.

DeanPHutchins

19 de jul. de 2016

Thomas was extremely pleasant, professional and resourceful in negotiating my transition from my previous auto to a new Acura. The entire process required only a few hours, and I drove home with my new Acura TLX!

Joseph

17 de jul. de 2016

Scheduling an appointment. quick and easy i liked that. My vehicle was being serviced for an oil change and state inspection all was ok until i got my car back and was ready to drive off when i noticed that the inspection sticker had not been changed, Some body dropped the ball on that. Otherwise service is good.

Aneudy

15 de jul. de 2016

They were very patient with me and aswered all the questions i had. They tried very hard to get the deal to a point where i felt comfortable with.

Tyrone

14 de jul. de 2016

The responsiveness and professionalism of my service adviser.Prompt and courteous service with a very friendly atmosphere . they really make you feel like you're family at this facility. i would definitely recommend this repair shop to my friends and family.

Deepak

13 de jul. de 2016

customer service is great once you go to the front desk they greet you with polite and friendly behavior which makes us more comfortable to put your views..

Delesta

12 de jul. de 2016

overall experience, the process of dealing with the service department is easy. I feel because of suggestions made by technicians my car performs at the level of a newer vehicle.

Alex

12 de jul. de 2016

Alex The sales representative was very helpful through out the whole purchase process. Excellent customer service skills and clients understanding. Will recommend paragon Acura to any friend or relative who wish to purchase a vehicle.

Dante

12 de jul. de 2016

The service advisor was transparent about what repairs and maintenance needed to be done, which I didn't know needed to be done.

Susan

11 de jul. de 2016

1. I was treated with great respect and my time was not wasted. Jose, my sales associate, listened to my requirements and with the assistance of Murat, his manager was able to put together a finance package so that after only 2 visits I drove home what I call "the car of my dreams". I love the car and delighted that I chose to purchase it at Paragon Acura.2. I was contacted several times after I made the purchase to follow up on my satisfaction and to ask if I had any questions, etc.

Karma

11 de jul. de 2016

My advisor was friendly and informative. My service was prompt. The technician who performed my service was quick and thorough. All the staff I came in contact with were friendly and respectful.

Felix

11 de jul. de 2016

Everything about the facility is great. Great customer service and great environment. Must arrive early because it can get full rather quickly. They also provide bagels, donuts and coffee, yummmm....

Dawn99

11 de jul. de 2016

Our salesman Tom was very helpful and accommodating. He helped every step of the way with guiding us to the right CPO vehicle for our needs. Much more helpful than another Acura dealer I had an encounter with.

Rodney

10 de jul. de 2016

I didn't have an appt and Jennifer the service rep took care of me. My car was done in a timely manner. No complaints

Wall01

10 de jul. de 2016

I just can't believe dad still around people like Thomas . People like Thomas should be in University throughout the United States teaching people how to sale vehicle with a VIP touch . Thomas together with Fernando went through so much with my personal purchase that Istill can believe that Paragon have people with such Great knowledge about in their Front line people like this to shall be in university once again teaching the new cell personnel's about why day master in . Thank you guys for such a great journey .

Roger

9 de jul. de 2016

I enjoyed the delicious pastries and fresh coffee. My courteous service rep was very informative and was able to keep me in the loop with my car's service needs.

Ariel perez

8 de jul. de 2016

Good good dearler to buy any car Great places great people I recommend.

Jose

8 de jul. de 2016

Got great customer service from Denisse...no issues whatsoever I would definitely recommend people to go over and solve or ask any questions they may have about their acura vehicles

Andrea

8 de jul. de 2016

Great service at the dealerThe person that helped was really helpful and explained everything clear Everyone was friendly and courteous

Edwin

8 de jul. de 2016

It was professional and quick service by sales associate just was disappointed by the previous vehicle I owned n purchased from paragon of Acura with routine scheduled maintenance I still had major issues with vehicle

Dorothy

7 de jul. de 2016

I like how was treated by Joe Rosa and Johnny Shi Thank you they are two stand up individuals I appreciate that very much

Usman

7 de jul. de 2016

The quality of service and the degree of courtesy were great at the Paragon Acura dealership. I would definitely recommend to anyone else with an Acura.

davidmdx

7 de jul. de 2016

i went to paragon acura to get a new suv and i met thomas he help me pick the suv that fit my needs and after i picked my suv i got a good deal .Thomas was very helpful and friendly we spend a nice time

Susanna2016

7 de jul. de 2016

This was the best experience I have ever had leasing a car. I had an existing lease and within two hours I drove away from Paragon Acura with a new car. Thomas went above and beyond to make this a painless experience. I would highly recommend him as he is extremely knowledgeable and helpful. Susanne K.

Wallr1

7 de jul. de 2016

Thomas for second time connecting a home run in the the dealer world . What of journey together with " Fernado Manon " keep it up great family !!

Saiful

6 de jul. de 2016

Personally tailored service, friendly and knowledgeable staff. The repair was done on time and accurately. Overall excellent service as always.

Ricardo

6 de jul. de 2016

Sales person was knowledgeable about the vehicle and was not pushy at all. Manager and sales person worked together to get me the best deal.

Haifeng

6 de jul. de 2016

Salesperson are everyone else who works there are caring and attentive. Trying very hard to satisfy the customers. Definitely will continue to purchase my car with them.

Achio

6 de jul. de 2016

I went to Paragon Acura 2 weeks ago. Mr. Thomas helped me buying a new car. He is very knowledgeable and helpful along the whole process of buying a new car. Selecting the right model and plan, getting the right insurance and plate. everything is smooth and painless.

Alonzo C

5 de jul. de 2016

DENISSE JAQUEZ provided EXCELLENT customer service to me!!!!! It made to trip from Harlem worth it to come in and see her.She made me feel I was a TOP PRIORITY!! and everyone else had to wait!

Chris27

5 de jul. de 2016

I bought a car for the first time and Thomas was very friendly and professional. He made sure we understood everything he said, and that we were satisfied. He was very patient with us and went out of his way to make us happy with our purchase. It was an amazing experience.

Dennis

4 de jul. de 2016

Stephanie was very attentive so much so that even after I was supposed to leave she helped out personally; I didn't like there was another small chip on the passenger side door because I think someone backed in but I know you guys have a small lot so I will just put some touch up paint no worries

Eddie

4 de jul. de 2016

The personal is always friendly and the eviroment is clean and peaceful, and son far on time, they work on make that every has a satisfactory visit.

Zaman22

4 de jul. de 2016

I was very pleased by the way Thomas had taken care of us. Open minded, friendly and very friendly. He has shown us what we were looking for, we looked at prices and even worked out a deal that greatly benefited us and explained to us in detail what we needed to know. Very happy!

Amel

2 de jul. de 2016

Everything was great! The communication was quick as soon as I left dealership and kept me up to date with anything that was needed. I went to another dealership and the service cannot compare. Paragon all day every day!

Alicia711

2 de jul. de 2016

Our salesman Thomas Ng was awesome. Knowledgable, professional, and made the buying experience pleasant. Easy to talk to you and answered all questions. Overall great experience!

Porfirio

30 de jun. de 2016

they explain in great detail about the problem of your vehicle , they offer everything you need to address your concerns. very profecional

Elaine

29 de jun. de 2016

Excellent customer service and car was ready early! Everyone was professional and helpful. I would totally recommend this place to anyone who has an Acura.

Carlos

28 de jun. de 2016

The sales and managemant staff were great, open to suggestions and customer concerns. Fransico is very knowledgeable and helpful for first time care buyers.

Juan

27 de jun. de 2016

I didn't have to wait hours. My car was worked on fast. And Ms. Stephanie Hernandez was very proffesional and courteous.

Carmen

25 de jun. de 2016

Everyone that helped me with this purchase was very informed and helpful, I felt very comfortable with the help and information I received at paragon.

Ritchie

25 de jun. de 2016

Nice and courteous staff at paragon acura in woodside. It was a great experience and they are very helpful too.

OFS106pbqs

25 de jun. de 2016

My wife and I purchased a brand new RDX advanced package not even 24 hrs from purchase did we notice that there was a dent in the rear door that they admittedly realized that they gave us a vehicle with a factory defect they took it to fix when it was returned it was filled with trash and scuff marks in the interior now just barely a month into ownership the vehicles air conditioning system is not functioning properly on the hottest day or the year of all times. This car has been trouble and it's frustrating I attempted to call the dealership and all they say oh well bring it in otherwise there's nothing that they can do for us. I didn't spend $58,000 for a vehicle with this many defects. I would however like to add two positive notes. Our salesman Patrick and Alex M. In service have been at least very open and accommodating to our needs which has tempered my response to theses problems and that they should be properly recognized for there good work and efforts towards customer satisfaction.

Richard

24 de jun. de 2016

I had a very specific idea about what I wanted, having some experience with cars, but Alex, in a friendly, non-pushy way, explained that I should include an additional service, which I did. Specifically: when changing brake pads with little rotor evidence of wear, Alex convinced me to have the rotors ground because of possible high spots, which would affect breaking at high speeds.

Otto

21 de jun. de 2016

Well being it was my first time visiting the Paragon Acura. Over all I think it went very well. My service agent (Jennifer) was very helpful and I Thank you!

Dariusz

21 de jun. de 2016

Service consultant Stephanie Fernandez was very helpful. She always had a time for me, I highly recommended her! The most professional consultant.

Reaz

21 de jun. de 2016

I enjoyed Mahesh's comfortable presence. He was extremely pleasant to me, my wife, daughter and friends. overall I was pleased at the way Mahesh informed us about vehicles and handled our appointments a true pleasure to work with.

Danish

20 de jun. de 2016

Quick and easy process but don't raise your expectations to high. You would be politely informed of no freebies such as free car wash coupons, full tank of gas etc.

Joshua

19 de jun. de 2016

I felt my sales rep was not forcing me to purchase a car. The sales team is very frendly and inviting. I prefer to shop for a car in an environment that empowers me.

Pronab

18 de jun. de 2016

my acura show A signal, I took it to acura, I bought 2 years of servicing contract, still charge me 362.00.other than very good.

Tylerinus

18 de jun. de 2016

Very helpful, professional, and efficient service he provided. I will definitely come back again, and also recommend to my friends. We finished the talk and price negotiation through email, and also the paper work online, the next day my was ready, got all the paper signed up, and I drove my car home. The whole process is smooth.

Aisha

17 de jun. de 2016

I had a great experience with Zaira Gracesqui, Joe Rosa, Mike Francis and Peter Pazmino. They all made the overwhelming experience of buying a new car pleasurable. Joe Rosa did his best to work out the best deal for me, he heard my concerns and did his best to make sure that I walked away a satisfied customer.

Kilmaede

15 de jun. de 2016

Great service and overall experience. Murat is the best! Went to Paragon Acura just to see my options, not even expecting to get approved but Murat and Mike made it possible! It was my first time buying a car but Murat made it an awesome experience. He worked so hard to get me approved and stayed patient with me the whole time to find the right car for me. As a first-time buyer, I had a lot of questions and little understanding of the whole purchase process, he pretty much answered all those for me and gave me clear and honest advises and suggestions. Left the dealership super happy driving off in my new car. Next time you visit Paragon Acura go look for Murat! He'll take good care of you. Definitely had the best experience here compared to any dealership I've been to in the past. Big thanks to Mark Caceres who went over accessories, features, and all the necessary paperwork to expedite my registration. Very efficient and knowledgeable young man! Everyone here is very professional and polite! 5 stars!!!

OscarP

15 de jun. de 2016

My wife and I are very satisfied with our purchase. Our sales rep. was Roberto and Melvin and he did a great job. He made us feel very comfortable, he was very attentive to our needs and requests. He made sure we felt comfortable, he took very good care of us. He was very honest and was very patient with us, which now a days is very difficult to find. He worked hard in getting us the best deal possible on our vehicle and we are extremely happy with our vehicle and the great customer service we received. Big thanks also to the man Mark Caceres for getting our car looking clean and going over all the technology in the car. You were a great help even though I asked 1000 questions. hahaha thanks for being patient with me!

MDXforever

12 de jun. de 2016

I was looking for an used Acura MDX. Thomas found me my dream car and fit my budget. All the paperwork was done within couple hours. Extreme fast service.

Shoaib_Alam

11 de jun. de 2016

I had a great experience with Thomas. This was my first time buying a car, and he helped locate the car I liked - Acura RDX 20014, took care of couple of small things that needed getting done and made the whole purchasing process seamless and easy. After the purchase, he kept in touch with me and followed up on how the car was doing and if i needed any help. If you are in the market for a car, Thomas is your guy!

Scott

10 de jun. de 2016

The prompt and good service I received from my service advisor all the way to the valet attendant. And all of the staff are friendly.

Jxshen

10 de jun. de 2016

Thomas is very knowledgeable and helpful along the whole process of new car leasing. Selecting the right model and plan, getting the right insurance and plate. everything is smooth and painless. Look for Thomas if you need an Acura.

Henry

9 de jun. de 2016

My car ran a lot better after they worked on it, that's one. Second, I was able to work with the pricing, thanks to Paragon for sending all those service discounts in the mail & email.

Nicole

9 de jun. de 2016

Everything was great. Everyone who assisted me was very friendly and helpful. Excellent customer service and I love my new tlx!

Raidel

9 de jun. de 2016

The sales guy gave me a good deal he make sure I got out with a car. Since the car I was looking for wasn't ready for sale.

Luz F.

6 de jun. de 2016

Excellent experience. Service I received from Joe Rosa was very nice! He is such a great salesman! Shun Rodriguez was very nice and sweet and she has such a nice smile. Best customer service from the both of them. Thank you so much for making me feel comfortable and welcome! No tricks and gimmicks!

Emily

6 de jun. de 2016

Everyone that i interacted with at the dealership was very friendly and nice - Alex made sure to keep me up to date on the progress of my repairs.

Ricardo

6 de jun. de 2016

customer service is excellent all sales representative and service advisor are very respectable personnel and they know how to communicate with the customer and that's why I love to work with these employers!

Angel

6 de jun. de 2016

I was in a hurry and Jennifer quickly guided me through the process and got me out in a timely manner.

Jorge

5 de jun. de 2016

I loved my experience because of the way i was treated, no waiting for long periods of time explained in detail what was being done no confusing situations

Neomi

5 de jun. de 2016

Organization - from the minute I dropped the car off. Each person had a definite role, which they carried out with a big smile and then moved me onto the next personCommunication - called to give me informed updates; clearly identified what the mechanics would be looking for; positive;helpful, even showing me how to get to the subway and the first person I called gave me step by step instructions how to drive to Acura (I am from out of town and this was extremeY helpful to me)

Julian NY

5 de jun. de 2016

It is the second time that we buy at this dealer. This time we bought an Acura RDX2017. Great car. The manager, Mike, is very helpful, charismatic, and very friendly. We were treated very fair, very friendly and with professionalism by Nelson, one of the salesperson. Nelson showed walked with us for almost two hours around the new cars at Honda and Acura places, The service we received was fantastic. Nelson and Mike called and spoke with Geico, the insurance company as well, and made us feel very comfortable. The lady (the new mom) who just returned from maternity leave, explain us the features of the new car very patiently and professionally. We finished all our papers in a timely manner and the finance specialist, Adnan, helped us explaining the finance of the deal in detail. We are very happy with their service, and we recommend this dealership 100%.

Richard

3 de jun. de 2016

Overall it was a great experience. Service was friendly and offered great service rates. I would definitely go back again. Shout out Alex and Carlos.

Melvyn

3 de jun. de 2016

All our questions were courteously and promptly answered, the sales personnel and manager were a pleasure to deal with. and there was no pressure to purchase "add-ons".

Andre

3 de jun. de 2016

Carlos was cool and the time he gave was the time that the car was ready. This is the most important factor to getting your car serviced.

Oscar

3 de jun. de 2016

Everyone was really professional & absolutely friendly. I was taken care of as soon as I walked in, I was explained everything carefully, the service was just excellent!

nunezedwin25

3 de jun. de 2016

Thomas Ng was very helpful and very detailed with the process of the lease buy out on my 2014 MDX. At the end of the day I walked out with the best deal. I am glad that Thomas helped me and I definitely recommend Thomas if you are looking to buy a car from Paragon Acura.

Patrick

2 de jun. de 2016

The sales team at Paragon is exceptional, that is why my family and I are repetitive customers. Most dealerships make buying a car a terrible experience. They have a long term plan of keeping customers coming back for a fair deal. That is how to run a dealership. Coming from someone who worked on the industry you know how much of a complement that is.

Angelica

2 de jun. de 2016

The sales representative Thomas was so helpful and made our experience a pleasure. The financial manager Johnny was also extremely helpful and kind. We had a great experience at Paragon Acura

Jessica

2 de jun. de 2016

This is my 3rd Acura & I've dealt with Alex Mejia on just about all instances and am always very pleased.

TG123

31 de may. de 2016

This dealership is very friendly and the sales associate was very professional and knowledgable. He explained everything thoroughly and overall, the experience was very pleasant and comforting.

BBLU

31 de may. de 2016

We traveled from Connecticut to Woodside in the hopes of selecting the perfect MDX from Paragon's vast inventory of certified pre-owned cars and making arrangements to buy it. We also wanted to discuss the trade in our 2010 Toyota. We assumed we would come back later in the week to exchange the vehicles, after all the paperwork was done and conclude the transaction. We never imagined that after a couple of hours with Thomas that we'd be driving home in our pristine Silver 2013 MDX.! We even had time to stop off for a fine German meal in my old neighborhood (Glendale) before cruising up the Hutch to CT. Thomas and his colleagues Johnny in Finance and Adrian in Delivery made the whole process simple. Their attention to detail and thoroughness ensured we got what we wanted without spending extra time and trips to Queens to get it. Bravo for a job well done.

E337

31 de may. de 2016

Recently purchased a used 2010 MDX, first time purchasing a car from a dealership. At first, I was a little nervous but Justin made the process extremely easy. He was friendly, informative, knowledgeable and extremely professional. He went above and beyond with my purchase, every concern I had he had an answer. Problems with certain details within the car he was able to assist.Thanks again for everything Justin!Eugene

erinfromVa

31 de may. de 2016

I live in Virginia but found the MDX I wanted in NY. Within 24 hours of contacting the dealership, I was on a plane to NY, picked up from the airport by Thomas, signed the paperwork in under an hour and was headed home! Such a great and easy process! Shakira in Marketing was amazing to work with as well! Johnny in Finance was also incredibly nice. Great all around!!

Carrie Ann

31 de may. de 2016

I've had a great experience with Paragon Acura since I got my MDX last year December. I did the vehicle exchange program and is extremely happy with the service I received from Jamal, Murant, Fernando, Adrian and Michael. They went ABOVE and BEYOND and I appreciate it tremendously. Loved how everyone worked as a team to get me the car I wanted. Thanks so much and you have a customer for life :-)

Erica

29 de may. de 2016

Whenever I need service or just have a question the Service Department at Acura is always pleasant and efficient. They are always helpful and nice to talk to. They even wash my car for free!

Sal

28 de may. de 2016

Go elsewhere . I bought a Used Acura TL they gave me a bogus car fax within a couple of years the paint started to fade . Spoke to Bill Finsilver unprofessional and a person who does not care about his customers . This dealership is terrible and will rob you at any cost .

Ivan

27 de may. de 2016

The staff is amazing, specially the service rep that assisted me. She was very attentive to my needs and did everything in her power to ensure I left satisfied.

Laureano

25 de may. de 2016

First time I've got my new SUV RDX 2017 at Paragon Acura Woodside NY, your Sales consultants are very helpful and hospitable, I am very happy and hoping a continuous good relationship to Acura Paragon Family...... Thank you very much,Larry & Pacet

iyim

23 de may. de 2016

Thomas provided us with professional, friendly service with the customer's needs and desires over anything else. He knew everything about the car, down to the details and was able to answer all my questions to my content. I would recommend Paragon Acura, Thomas Ng in particular, to anyone looking for a new luxury ride. *Edit 6/1/16Upon close inspection, I found out that the car that we received was a demo car in the showroom. This was after my family and I insisted that we get a brand new car. Thomas assured us that it was a brand new car, and not a demo. But the VIN number from the picture of the car in the showroom that we previously took before talking to Thomas and the VIN number of the car that we currently have are exactly the same. We are disappointed and feel betrayed. This changes the perspective on my car buying experience entirely. I realized that the dishonest car salesman stereotype exists for a reason.

Jonathan C.

23 de may. de 2016

Just got my new 2016 Acura MDX from Paragon Acura. Thomas Ng was great to work with and made everything go smoothly. I had met Thomas from previous visit for a test drive, and this time I came back to Paragon because of their extensive inventory. They had the color and trim I wanted. Thomas and his manager Justin Hili was able to match my best price.Fernando Manon was quick with the finance, and I took the SUV home the same day. Overall, great experience and excellent service from Paragon Acura.

Austin

23 de may. de 2016

Customer service was exceptional. the job was done quickly and efficiently, and it was made clear to me exactly what would be done and exactly what it would cost before any repairs were made.

pebbles

19 de may. de 2016

I originally went in to learn about my options because this was the end of my 2013 Acura tl lease.Thomas Ng was my salesperson who was so patient and knowledgeable of all the car's features I decided to upgrade to the 2016 tlx because I wanted to continue to be a part of the Acura family.the service is second to none.

Stonenel14

18 de may. de 2016

Thomas ng is the best sales rep I ever delt with from I know my self buying cars told him exactly what I wanted and got just that

Stella

18 de may. de 2016

Salesperson Mr. Roberto Gomez is very nice, polite, and professional, he worked extra hard to accomplish our need, plus he even give us follow up after we got the car, thanks Mr. Roberto. We'll mention his name if we and our friends come to paragon Acura , thanks!

Christopher

17 de may. de 2016

Mechanic diagnosed what another dealership didn't even bother looking for. My transmission had an issue and this mechanic realized on the spot.

Bianca

17 de may. de 2016

I loved how they tried everything possible in order for me to have my car the same day. Loved the customer service!!

himasats

16 de may. de 2016

I just bought Acura TLX 2015 at Paragon Acura....I am very satisfied with everyone there especially Thomas Ng is the man that helped us picked the right car... and also He will help you with any issues that you have with your car...Thank you.

Mohammed

16 de may. de 2016

My service rep is always amazing! I've been working with Jasime Fernandez on the last few service appointments. She is great! She knows her stuff and always keeps me informed. Her work always goes above and beyond.

heavy6504

15 de may. de 2016

Had Come in for a service oil change and body estimate also was promised free detail spoke to him3 times to confer he actually called me (Alex M) and offered it to me originally well when I came in I had multiply issues with him and the service department who never gave me the body work estimate and didn't give me the detail as promised either. what a Joke this place has become. He had called me to tell me my car was finished but needed all types of other things of course when I arrived no detail no body estimate 2 days later no answers after 3 emails and 3 treat to Alex I guess he just don't care worst dealer ever have bought 5 cars from par ago and will never buy again go some wear else the best part is that they changed my rear brakes and Alex was laughing about it but I never asked for that and didn't need it what a DISASTER THIS PLACE IS

Ralph

15 de may. de 2016

Friendly service and service advisor was very helpful and knowledgeable. Waiting ares clean,coffee and my service advisor kept me posted as to what is being done for my car.

Osvaldo

14 de may. de 2016

As always, I was taken care of the moment that I arrived. The vallet received my car quickly and as soon as I walked inside, Jasmine greeted me immediately. She processed my service request and reviewed what would be done. She was very pleasant and professional.

Sierra

13 de may. de 2016

The assistance from Alex M and Shakira were phenomenal. Alex help me all the way through my purchase and Shakira helped the entire time an was one of the reason I decided to come in for my purchase.

Jose

12 de may. de 2016

I liked everything about mu experience, the people that assisted me helped me to choose the vehicle that I used to dream off. Best experience ever, and best offer.

Paula

9 de may. de 2016

Professional, courteous, knowledgeable and great follow up by Alex, continuously letting me know what was going on. Alex is an asset to Paragon Acura!

Robert

7 de may. de 2016

I had a concern about an alert that I received from my car and called to make a same day appointment at Paragon Acura. My advisor was Denise J. and she was most helpful and explained that the Transmission Fluid needed to be changed. Anyway, I was in and out in less than 1 hour!! This was great since I had already put in a full day at work and I was exhausted to say the least... Please recognize Denise for her friendly and cordial manner and keeping me apprised of the situation through out my stay!

Robert

6 de may. de 2016

I had a concern about an alert that I received from my car and called to make a same day appointment at Paragon Acura. My advisor was Denise J. and she was most helpful and explained that the Transmission Fluid needed to be changed. Anyway, I was in and out in less than 1 hour!! This was great since I had already put in a full day at work and I was exhausted to say the least... Please recognize Denise for her friendly and cordial manner and keeping me apprised of the situation through out my stay!

Kerron

3 de may. de 2016

The customer service was awesome, the comfort of the waiting room was good but that experience was overshadowed by the duration of wait time for my vehicle to be ready.

Brandon

1 de may. de 2016

The car salesman Roberto Gomez was very professional and answered every question i had about the vehicle. He went above and beyond to make sure that i was satisfied.

Paxton96

30 de abr. de 2016

Thomas Ng is the man that helped us picked the right car for me and the rest of my family. He will do the same for yours. I'm very satisfied when he suggested us to get the Acura ILX. He will also help you with any issues that you have with your car.

Gabriel

30 de abr. de 2016

The sales team was knowledgeable and extremely friendly. They understood and met my needs as far as the type of car I needed and the time constraints I was on that particular day.

Warren

30 de abr. de 2016

all went smoothly.. from the drop off of the car... dealing with the service expert ..a great listener... and problem solver with great communication skills.. all professionally done.. the work was done on time.. and effectively.. with text updates... communication is key.. and the team at paragon are on their game...

Joel

29 de abr. de 2016

It was very easy and pleasant. I soon as I walked through the doors I felt welcomed. Eddie was a great pleasure to deal with, he was very helpful and knowledgeable.

Gilberto

28 de abr. de 2016

The salesmen felt like a close friend. That helped us build a trust. Def would recommend to others. Great staff!

Dalia

28 de abr. de 2016

Professional, personable and practical sales person who wasn't pushy or sleazy. He made us feel comfortable in a situation that is inherently uncomfortable. Everyone was extremely friendly although we found the girl at the front counter to be obnoxious. She just says all the wrong things. We also waited over 5 hours for the vehicle after agreeing to the deal, but that is not the sales persons fault. Overall we got a good deal, they have a clear commitment to their clients, and I would rate it a very positive experience.

Francisco

27 de abr. de 2016

Alex, our service advisor was courteous and professional during the service visit. He explained everything that was needed to our vehicle in detail. I enjoy having my vehicle serviced at Paragon Acura because of its overall welcoming environment.

Frank

19 de abr. de 2016

Our salesman, Gary Salameh, is knowledgeable about Acuras, their products, apps. His sales manner was assured,informative and honest. He was very helpful when it came to deciding to purchase our first Acura. I will recommend him to all.

Catina

18 de abr. de 2016

I leased my 2016 ilx with Enes, who made the process easy and simple. He did not let me settle and found me the exact car I had my eyes on. Unfortunately, I had some service issues right away. However, the service manager has been outstanding. I cannot say enough about Matt and his genuine attention to detail. He personally made sure my concerns were heard and handled immediately. While I am not completely satisfied with the performance of the car, Matt and his staff have been relentless in ensuring my happiness with my purchase. I will continue to recommend my family and friends to Paragon Acura.

SHERRY

15 de abr. de 2016

Very Happy with my new 2017 RDX,Will do business with Thomas Ng angle again.Thanks Thomas Professional services.My next new car will buy from you.

Fidel

15 de abr. de 2016

We met with Anthony Toro and the Gen Manager. They were both helpful and friendly. I would definitely recommend them.

Sharon Young

15 de abr. de 2016

I purchased the 2016 Acura MDX and was introduced to the service department by Adrian. I made a mistake that i was not introduced to the service department but I was. Adrian was very thorough and helpful in showing me all the features of the MDX

Mehdi

15 de abr. de 2016

My vehicle was ready for pickup before estimated time. The staff is very friendly and knowledgeable. My service officer Jennifer was extremely helpful. She went above and beyond to provide excellent service.

David

14 de abr. de 2016

Carlos was the Service Advisor who helped, I have walked in early mornings for service and it has always been a great time, however, Carlos made it the best experience at Paragon for servicing i ever had. He was very courteous and welcoming. Got me in and out in minutes.

Vitinjou

12 de abr. de 2016

My Experience at the dealership was what I expected it to be for my own expectations. Had the intentions of coming in as I already knew what I wanted. Justin made it a breeze. In and out, but very thorough in explaining the details of my lease. Professional and easy to talk to. Got me the car I wanted.

Carmelita

10 de abr. de 2016

outstanding service because of the service provided by Denise J. will detail of what need to be done in my MDX

JimmyT

7 de abr. de 2016

I want to thank Thomas NG for the excellent service he gave me. I have bought three cars from this dealership. Thomas was hands down the best salesman I've ever dealt with . Honest fair and truely caring. I would do business with him every time. I will bring my wife to see Thomas because I trust he will give us another great deal.

Han

7 de abr. de 2016

I was able to get a rental that suits my needs. I already owned a MDX, so I was able to get the newer model as a loaner. Having 3 children, I need alot of space.

Sharon

6 de abr. de 2016

The sales person Santiago was very patient and listens to our needs. He took the time to work with us and eager to please. The manager was nice too

Carlton

5 de abr. de 2016

The Acura leadership Team did a excellent Job. I will be back again. Thank you Brian and the Acura Crew

Sharvil

4 de abr. de 2016

Good communication and setting of expectations from the front line service staff. Services and rates were explained thoroughly. Car was ready on time.

Nizam

4 de abr. de 2016

Had no pressure got what I was told I would get left a happy customer for the first time -Alex Mejia was excellent to work with so was my service rep , sorry I did not remember her name .

Xiao Lu

2 de abr. de 2016

Thomas Ng is real professional car dealer. He knows everything about the Acura cars. He cares about his customer needs and help them as many as possible. Diligence and hard working. I'm so glad that he was assigned to me when I walked into the store. I purchased RDX AWD from him. Great experience. I just feel so comfortable when I talk to him.

Rufus

2 de abr. de 2016

In that the mechanic did not put my wheel locks back on after rotating my tires , I appreciated the Service Manager, Joe Pichardo, quickly rectifying the problem the next day. He was very professional , obliging and courteous in his approach.

Valerie

2 de abr. de 2016

Entire staff was courteous, knowledgeable, and patient. We did not feel rushed one bit or like we were being "sold to". It is clear that the staff , especially our salesperson Enes, know their products and believe in the. Could not rate repairs just yet but we anticipate more good service there ! .

Victor

2 de abr. de 2016

I really loved the way you guys treat us as customer and all your interest trying to find the best way that fix the need of the customer .

Raymond

1 de abr. de 2016

The courteous professionalism of the representative was commendable, I was also impressed by her knowledge of the products and services available to the customers. Paragon Acura treats the customers like family.

Dan W

31 de mar. de 2016

We purchased Acura RDX AWD recently from this dealer, Thomas is great, he is very professional and is a true expert on cars (especially on Acura ones). Thomas is willing to listen and tried hard to provide service to meet our needs. He is the best dealer we ever know. Thank you!

MikeJ

31 de mar. de 2016

Recently, when I walked in to Paragon Acura for the first time, I only had a notion of buying a bigger car for my growing family. In fact, I was planning on a Honda Odyssey. However, after an initial chat with Acura representative Thomas Ng, my wife and I became increasingly interested and we eventually bought an Acura MDX the next day.Our experience at PA was excellent and efficient. I'd say Thomas was the driving force behind that experience and it led us to complete the transaction the next day. His product knowledge was superb. He gave us honest advice that's suitable towards our lifestyle and what we needed. Most of all, he went above and beyond by giving us all the time we needed on the phone or by text outside of business hours. As a result, we ended up with a car that we're 100% happy with.I'd wholeheartedly recommend family members, friends and associate to look up Thomas and PA if and when they're in the market for a car.Cheers,MJ

Michelle O'Dell

31 de mar. de 2016

After having an unpleasant experience at a previously visited dealer, my experience at Paragon set all those feelings to rest! I came in looking to jump into a new ILX lease as mine was up in April. Thomas NG addressed all my concerns regarding financial aspects as well as the new options I did not have in my 2013 ILX. I left in love with my beautiful 2016 ILX and my entire experience at Paragon! Thanks again Thomas!

Ainsley Walcott

31 de mar. de 2016

I had my car repaired at this dealer in May of 2014. I was told that all my shocks needed to changed along with brakes and a few other items. They kept the car for about a week and completed the repair, so I was told!!! Total cost was $6062.69. Lest than a year later my shocks blow out again. I TOOK IT BACK TO THEM ON JAN 21, 2015, 8 Months later, I was told that the struts are leaking, so THEY replaced them at no charge. Less than three months later I was hearing the same noises again when I hit a pothole or go over pumps. I finally took it somewhere else to get a second opinion. To my surprise, I found out THAT THE DEALER " PARAGON" USED AFTER MARKET PARTS ON MY SUSPENSION. MY 2007 MDX uses electronic suspension and only the exact parts for that sport model will work properly. It is my understanding that the after market parts will work for a short period of time but you are back to square one all over again after a couple of months. Now it is costing $900 a piece for the front struts and over $700+ a piece for the rear. Oh yes, but this time I made shore that my guy ordered them straight from the manufacturer. Not these commission driven parasites...

Michael

31 de mar. de 2016

Our sales consultant Thomas Ng was very knowledgeable. He provided access for our questions outside of business hours. He saw us all the way through until we were happy with the car we ended up buying.

Francia

30 de mar. de 2016

The adviser that took care of me, Carlos, was very courteous and took his time so I can address all the problems I was experiencing with the car. I felt very comfortable and secure that my car was going to be fixed.

Xudong

29 de mar. de 2016

Most of staff were nice.The desk girl was extraordinary beautiful. She knew me that this was my first experience in Acura, so she noticed me every step in the processing. Very satisfied.

fakezandshakez33

27 de mar. de 2016

My first time stepping into Acura dealership was a pleasurable experience. My service advisor was Thomas who was very patient and non- persuasive in the process. If you guys ever go to this dealership, make sure you ask for Thomas, you won't regret it.

Katherine

27 de mar. de 2016

The experience at Acura is always amazing , having a service advisor makes the experience a lot more intimate & you feel taken cared off. My advisor Stephanie is very helpful & knows what she's doing & it gives me peace of mind.

michaels. jennifer1975

25 de mar. de 2016

I recently made an appointment at paragon Acura. . Acura dealers name was Thomas Ng, he helped me trade in my 2006 Acura mdx. He told me what my options were for a new vehicle so I tested drove a 2013 Acura mdx which was certified pre-owned, I feel in love with the car and I took it home that day. I just wanted to thank him for the patience and time and effort for all the information he gave me for this vehicle. Thank you Thomas from Jennifer M.

Grisel

24 de mar. de 2016

Our Sales representative Joe was very kind and helpful. He was very patient with my husband and I and answered all of our questions accurately.

Christopher

24 de mar. de 2016

To be honest I stopped by the larger showroom further down Northern Boulevard & felt as if I didn't exist. The only gentleman that spoke to me , I assume was the manager whom kept assuring me that he would find someone to assist me yet after nearly 45 minutes I decided to leave. Here albeit smaller it felt more homely. EVERYONE there seemed to care that I was waiting & was eager to assist me.

Jeffrey

24 de mar. de 2016

Denisse Jaquez was great this is my second encounter with her at the service booth and she was able to have both issues resolved for me thank youu veryy muchh

Mia

23 de mar. de 2016

Thomas knows best! I walked into the dealership without a clue of what I wanted. That's when Thomas came up to me with his best knowledge and advice on what's best for my lifestyle. He offers quality service. I can see the passion he has on helping his clients. He makes it more than just business. It's a pleasant experience coming to Paragon.

Shawn

23 de mar. de 2016

I like the attentive service I received. Jose Perez was very comforting during this very challenging process. There were times when I felt the deal was not going to go through but he assured me he would do his best to get the best deal for me and he did just that. He showed professionalism, patience and kindness the whole time and never broke a sweat. I couldn't have asked for a better salesman. Thanks Jose Perez.

Pablo

21 de mar. de 2016

Denisse was excellent in explaning everything to us. She called us when another problem came up and helped us. She also helped us pay and be out tje door as quickly as possible. Denisse did an excellent job!

Czeslaw

19 de mar. de 2016

The sales representative that helped me was very knowledgeable and professional. He wasn't just interested in selling me any car, but took time to understand my needs and wanted make sure I am happy with my purchase. After I made decision on what car and package I wanted to get he took time to go over all the various additional parts I might be interested in. This was very helpful as I was not aware of some of them, and ended up buying some of them.

Christina

18 de mar. de 2016

Everything went smoothly with professionalism. This is the 2nd time I purchased a vehicle from Paragon Acura and I will definitely purchase from them again.

Haifa

17 de mar. de 2016

I appreciate the service appointment reminder via text. I was taken care of right away and my service advisor Stephanie, was very helpful and pleasant. She answered any questions I had regarding my vehicle and took care of any concerns I had as well.

Geraldine

16 de mar. de 2016

Alex from service is very pleasant and does his job well. Thomas is an awesome sales person. Knows his job well.

Harriette

15 de mar. de 2016

I appreciate the knowledge and information I received in regards to my vehicle maintenance needs. The quality of service is outstanding and will continue to always get my vehicle service there.

Jose

15 de mar. de 2016

The service advisor was very professional, knowledgeable. Stephanie Fernandez is a very friendly and charming person. Was a pleasure having her as my service advisor.

jason210

14 de mar. de 2016

Looking for a MDX and couldn't be more happier with Thomas Ng . True professional and very knowledgable , He made purchasing this car a great experience. It's Sale associate like him that make Paragon Acura the place to go for all your Acura needs. Thank you Thomas for getting me the car I need with the questions I have . I highly recommend Thomas if you are looking for a Acura.Jason Lee

Stephen

14 de mar. de 2016

Jose Perez was great to work with. It was the 2nd time that we worked with him. Totally focused on us as valued customers doing what ever it took to meet and exceed expectations. We love our new car (and Jose) .

gg427

13 de mar. de 2016

I went in for service and Alex told me I had a recall on my car. Then I spoke with Thomas who sold me my first car. And I walked out with my second car! I definitely recommend him. He is an awesome sales person and gets you what you want. Thoma defiantly knows his job well! Thank You Thomas! I'm a happy customer!

Sarah

11 de mar. de 2016

The service advisor assigned to my car was very professional gived me an estimated time to get the work done however it was completed earlier than expected. He spoke to me in details about everything that was done onyl my truck and even walked me over to checkout. Great !!!

feli2905

7 de mar. de 2016

i just bought Acura TLX 2015 at Paragon Acura....I am very satisfied with everyone there especially Thomas Ng.....Thank you for everything.....Chris (Finance) and Mark also nice ...

Nav

7 de mar. de 2016

I just visit Paragon Acura for General info. but Thomas NG convinced me of buying Acura RDX. i am happy to get my first Acura. You got many choices around the street but what matters to me most isthe Relationship after you buy something. They do best with customer satisfaction & hospitality.

Thanh

5 de mar. de 2016

Denisse was diligent and enthusiastic in making my routine car maintenance as painless as possible. In fact, she was the first advisor that actually texted back and let me know that my car was ready to be pick up. Thank you Denisee for your great service.

Denny

3 de mar. de 2016

I felt like all the sales person where very helpful i had brought my 2 kids and everyone was friendly to my family

Jeffrey

2 de mar. de 2016

Professional Staff. Courteous Polite There was not a moment of any high pressure sale tactics. They stood by there promises. I would like to thank Justin Hili and Patrick Cabarcas for being OUTSTANDING Salesmen. They made the buying experience a PLEASURE.

Stephanie

2 de mar. de 2016

I really appreciated how the staff in paragon Acura are so friendly , caring and understanding ! They helped me get a very nice car!

Terry75

1 de mar. de 2016

The dealership knows their stuff. I'm a car guy and I thought I knew everything about Acura or Hondas since I've owned my fair share of them, like the Integra GSR and Honda S2000 but the one that helped me knew more then I did. He gave the information about each car I was looking at. Definetly will be going back again to buy another car. Looking forward to working with him again.

Jaymie

1 de mar. de 2016

I liked the professionalism and expertise from each member from Jamal to Ali to Fernando. All 3 were very excellent to have worked with through this whole process and were very courteous. Very friendly staff. I would definitely recommend Paragon Acura to anyone

Mohan K

29 de feb. de 2016

Excellent Dealership!!! The sales Representatives were very welcoming, always had a smile on their face and were very professional, oh and did I mention their flashy suits. I have dealt with many dealers in the past but Paragon Acura definitely stands out as it is in my opinion a No Nonsense dealership and I mean it. Highly recommend this dealership. Thank You Thomas NG.

Mohan K

29 de feb. de 2016

Excellent Dealership!!! The sales Representatives were very welcoming, always had a smile on their face and were very professional, oh and did I mention their flashy suits. I have dealt with many dealers in the past but Paragon Acura definitely stands out as it is in my opinion a No Nonsense dealership and I mean it. Highly recommend this dealership. Thank You Thomas NG.

Steven

27 de feb. de 2016

People very all very professional and showroom and service dept were great. Had some issues that were addressed immediately. Great service all around

Eleanor

26 de feb. de 2016

I am a 16 year customer and have never had a bad experience everyone is courteous. They do not pressure you to have work done.

Abdur

26 de feb. de 2016

Very satisfied with the service of sales consultant Patrick Cabarcas and Business manager Johnny Shi. I never felt any pressure from sales rep. Staff were very courteous. I honestly think that I have got the best price and excellent service from Paragon Acura.

abduriqbal

25 de feb. de 2016

Very satisfied with overall service of sales consultant Patrick Cabarcas and Business manager Johnny Shi. I never felt any buying pressure from the Sales Rep. Staff were very courteous. I honestly think that I have got the best price and excellent service from Paragon Acura.

Lukasz

24 de feb. de 2016

i think its one one most reliable services in this part of New YorkVery professional stuff everything is on time like promisedAlso short time waiting for oil change

Rebreca

23 de feb. de 2016

Service advisor was courteous and concern about my service need. All service performed was thoroughly explained by service advisor ms stepanie

Francy Zamora

23 de feb. de 2016

Thank you to all who helped me, Angel Marmol, Daniel Kim and Jocelyn Vivanco. Very Happy!

Camilo A. Zamora

23 de feb. de 2016

Thank you to Angel Marmol, Daniel Kim and Jocelyn Vivanco-Guzman. Very Happy!

Alejandro Maldonado

23 de feb. de 2016

Very nice people, very polite. Very patient explaining things.

Mdxgirl2016

20 de feb. de 2016

This is my 6th car from Paragon. I recommended family and friends who all had positive feedback. Very personable and down to earth sales people makes the experience great!

LOUISWITTONG

18 de feb. de 2016

my experience with Thomas Ng was pleasant he was very kind and professional. Thomas took the time in answering all my questions. He made the process in getting my new car fast and easy.

Chris Mojum

18 de feb. de 2016

Thomas Ng was friendly, honest, and very concerned that I got the car that fit me best. From the moment my mother and I say at his desk he worked with us diligently and helped us transition from a Honda Accord to a 2016 Acura RDX. I must say this is the car I had every intent on leaving with, & he made sure I was leaving with the car & model I wanted. He also ensured that my monthly payments would be affordable for me. He shared his honesty & opinions with me. Thomas answered every question I proposed & made sure that I was leaving with a brand new car the same day. In all of the customer experiences I've ever endured this was the best out of them all.

JoeZ

18 de feb. de 2016

Salesman, Thomas Ng, is very professional and helpful. No pressure at all. Highly recommended to friends and will return in the future for next purchase.

Dvsray14

17 de feb. de 2016

Shopping for cars is never an easy experience, after new born baby we decided to get a MDX, I went to 3 other dealership and finally met a sales person that truly cares for his customers and put them first. Not only he was trying to get the best deal for me and provided an outstanding service. Thomas Ng is the reason why I would go back and lease a car with Paragon. Thank you again Thomas.

Tom

13 de feb. de 2016

My salesperson Thomas Ng was great to deal with. This is not my local dealership but I went out of my way based on a friends recommendation. Very easy to deal with and great follow up. I recommend dealing with Thomas Ng. We love our MDX!

mistapeltzz

13 de feb. de 2016

Thomas Ng is the man! He was very friendly and professinal. More importantly, Mr. Ng was able to put me in a car, way higher then my expectations, within my price range and I can't thank him enough for that. I definitely recommend going to Paragon Acura and dealing with Thomas, you wont be disappointed!

Toland

13 de feb. de 2016

Very efficient service. Everything runs like clockwork.Everyone seems to know exactly what their roll is and they seem to have a truthful answer for every question I have whenever I come into the dealership.

Christina

13 de feb. de 2016

The sale representive was very helpful, and great and helping me with the choices I had and type of vehicle I wanted. Went beyond expectations to made sure what I was looking for was met.

Luther

13 de feb. de 2016

I was serviced in a timely manner. All my questions were answered. I was extremely satisfied with the service performed on my vehicle.

Dog lover

12 de feb. de 2016

Mr. Ng was very professional in dealing with us. He helped me in deciding the best option to choose. He is very friendly and efficient. Thank you Thomas and goodluck and keep up the good work.

Chris

12 de feb. de 2016

This is the first time I feel good about getting service at Paragon Acura since 2012. Thanks for the improvement!

Eric

11 de feb. de 2016

I just leased my 3rd Acura MDX from Paragon. Thomas Ng was friendly and professional and got us a fair price and great lease terms. The service and finance staff was also very easy to deal with.

Dennis

11 de feb. de 2016

I purchased a 2013 from the Dealer and only received one key, the sales staff tried unsuccessfully to obtain the second key from the previous owner. I, in no way fault the sales staff, they made several attempts, however, to have another key made by Infiniti is going to cost me $368

Alton

10 de feb. de 2016

My customer service rep. made everything pleasant for me & family, She tended to all our needs. Don"t won't to lose her as our Rep. Her name is Denisse...

Richard

10 de feb. de 2016

Carlos was exceptional at his job. He looked over my car to make sure it was at great condition before I took it home.

Alejandro

9 de feb. de 2016

Salesman was great at explaining and answering all question.. internet contact person Shakira Weston was very efficient at answering questions at setting up my appointment

Tephadhorn

9 de feb. de 2016

Wonderful experience. Alex assisted me with a recall /repair. Very professional. Always kept me in the loop. Will consider future business with Paragon.

Abigail

9 de feb. de 2016

They knew the reason for my visit.Staff was customer friendlyComplementary car washPerfect customer service. Very customer friendly.They knew the reason for my visit. No mix-upComplementary car wash

Leo

8 de feb. de 2016

Thomas Ng is a very nice dealership, I like this guys! Because he is very professional, but also very patient will answer your every question! If i have anyone of my friend wanted to buy a car, I would definitely recommend my friends first time to find him!!

djjuan68

8 de feb. de 2016

We love our new MDX !!!!Thomas Ng was courteous and very professional he answer every question that we have and made the process very quick his on top of everything . I look forward to working with him again and recommend his service On buying a car . It was a very pleasant experience.

arthur oy

8 de feb. de 2016

even i did not purchase my vehicle in this dealership, i still wanna give a positive review on this dealership.my sales associate was antony toro, he's great on his job and tried his best to help me to make a deal with acura. after i said no on the deal, their client care manager Tiffany did a great follow up with me and also tried all possible method to get me a deal.the reason why i did not make the business with them is the Lucky fault made by other dealership, coz they quote a very low price on 7yr/100K bumper to bumper warranty by mistake, so for money sake, i chose the other dealership.and why i didnt give five star?? because, paragon's internet list price is the lowest in the area, but at the same time, they will also give you the lowest trade-in value on your trade in vehicle. after the calculation, the price wont be that attractive as it's shown on the website.i will recommend this dealership, but i also recommend all customers to do more research and calculation before making decision.

Acuralady

8 de feb. de 2016

Thomas Ng was courteous and professional. I look forward to working with him again and recommend his service to anyone in the market for a new car. It was a very pleasant experience.

J0hnr0d12

8 de feb. de 2016

Friendly staff in Paragon Acura! Thomas Ng Is very proactive and doesn't waste any time, gave us the best options and feel great when we left. Excellent service!

Calvinse

8 de feb. de 2016

Thomas was very attentive and helpful. I recently went to paragon to buy out my 2012 Lease and had the pleasure of working with Thomas at paragon. Thomas explained all the details and benefits of my contract. I left the dealership a happy customer thanks to Thomas.

Acabrera090

8 de feb. de 2016

Based off of the great review my girlfriend and I have read regarding this dealership we knew Paragon Acura was the best place to finance a 2015 Acura TLX V6 SH-AWD w/ Tech. So on 1/30/2016 we were greeted by sales Manager Camilo Barrientos who was welcoming and friendly. His professional and helpful demeanor set my girlfriend and I at ease as he guided us through the beginning process. He clearly explained the deal we were receiving and even compared it to other cars currently on the market. Satisfied as we were with the deal we began the paper work with Camilo and he helped us even further by getting the car insured by a Geico rep. After the papers were processed we were appointed to meet with Michael Francis of the Finance Dept. who was extremely knowledgeable of our financial needs. The terms we agreed upon best suited our lifestyles and we were on our way with our car.Needles to say these individuals exceeded our expectations and made the process at Paragon a wonderful experience to remember. Simply exceptional!!!! Angel Cabrera

Ruby

7 de feb. de 2016

I like the customer service from the gentlemen that help me so much in explaining everything that I needed to know in order to purchase of the car.

Blue

3 de feb. de 2016

Service rep wasn't helpful and the dealer didn't provide me for a loaner. I was on foot for about 5 days. Had to pay a cab to get to places and get from the dealer to my house. On top of the monthly payments I make I had to pay over $100 during that week because Paragon Acura couldn't supply me with a loaner. I love Acura but I'd never recommend Paragon. Try any other Acura dealer.

Melissa.03

2 de feb. de 2016

Jose Perez assisted my mother and I a few weeks ago in purchasing a vehicle. Unlike many of the salesman I've encountered, Jose had a strong consultative approach through the entire process. He was not pushing vehicles in our faces and worried about the sell. Instead he educated us and explained the reasons behind his suggestions. I am at ease with the collective decision we made in choosing our vehicle (2013 Acura TL with only 8K miles). To anyone who is looking to buy at the Woodside location make sure you ask for Jose, you will not regret it! Jose....if you're reading this, THANK YOU!

Melda

2 de feb. de 2016

Google: My experience was good today. Unfortunately, my previous car was a total loss and k had to get a new car. I'm happy that I came in here to get myself a new car and went back to acura. Thank you so much Gary, fernando and Adrian that helped me get my new car.

syu

1 de feb. de 2016

Excellent customers service, did not feel any pressure of shopping. Professional and knowledgeable to Acura's cars. He was analyzing customers need. I would recommend to my friends or families who need cars.

Gary

28 de ene. de 2016

Friendly people, comfortable area to wait, wifi available, wait time was in-line with what I was told on the phone earlier

Yeli21

27 de ene. de 2016

The people from Paragon Acura provided great attention. They were able to find the perfect car for me and my family, amazing car at a reasonable price.

Stephen S

26 de ene. de 2016

I enjoyed working with my sales person Alex Mejia. He was great in every every aspect, kind and great product of knowledge. We cut through all the BS and he gave me a really great price on my car. He was so great, that he even took the time, to deliver my vehicle with a demo specialist (Mark), to my house, on his day-off, on a rainy day, now that deserves a lot of credits. I've had 5 previous MDXs and Mark somehow managed to blow me away with amount of technology that was in the car. I appreciated the time and care both these guys took to get the job done. There are not that many sales people, like my sales person, Alex Mejia! If you ever need to buy a car, go to Alex Mejia. You will not regret it. I promise you!!

Selena Lopez

26 de ene. de 2016

My experience at Paragon Acura was pretty good! This is the second car I bought from Melvin Saucedo. He took care of me the same way he took care of me 2 years ago when I bought a car. He knew I was technologically challenged so he got Mark who is a specialist in the Acura Brand to show me all the gadgets of the car. Melvin was professional and persistent, but at the same time kind. I will be recommending my friends to buy/lease a car from him. James the finance guy was nice too, he was very energetic and humorous. I recommend this dealership. Yes, to them making sales are important, but they also don't pressure sell you. Thanks for all your help Paragon Acura.

Carol

26 de ene. de 2016

The finance manager was curious and very knowledgeable in helping me find a resolutions to my concerns. I was very satisfied and would recommend Paragon Acura to family and friends.

Mario

25 de ene. de 2016

Denise was very professional, knowledgeable, and helpful. She recommended services which I was unaware where offered there like getting my inspection done. This saved me time from going to another location. I liked that I can get what I need done in one location.

Acuralesseegirl

24 de ene. de 2016

Thomas was great. Very helpful in getting a deal done and getting me into a new lease quickly and easily. He was very good at following up and making sure that everything was completed as we agreed.

Rich

23 de ene. de 2016

I went in to buy the 2016 MDX and Thomas Ng took care of me. He was exceptional, very professional, honest and he got me the car that I wanted at a price that I wanted. I had an excellent experience dealing with Thomas.

Cristian

23 de ene. de 2016

I had a great experience and had a excellent costumer service where they help me choosing a great car and with something I can afford

Sam

22 de ene. de 2016

My experience with Thomas Ng was truly exceptional. The closing of my deal was done in a timely fashion and I picked up my TLX Sh-AWD Advance Package the same day. I would definitely recommend this dealership.

diogenes77

21 de ene. de 2016

After doing extensive service I decided I wanted to buy an Acura RDX. Thomas NG and the whole Acura team greatly exceeded my expectations from the minute I walked into the showroom. I was picky and they did't have my exact car in stock but Thomas kept me posted and the car arrived within 2 weeks as promised I would recommend this dealership without reservation. Paul M>

Fab1

19 de ene. de 2016

Lisa S.-Just picked up 2016 Acura RDX at Paragon Acura. So excited over this recent purchase. I would like to especially Thank Eddie Calixto (sales consultant) and Mike Francis (finance)for helping to make this purchase possible. You ALL are True Professionals. And Eddie Calixto you are Paragon Acura's Finest!

rayrizzle

19 de ene. de 2016

Thomas Ng took care of my TSX to MDX trade-in back in 2014.Now 2 Years later, I have gone back to him and he has provided me with another excellent trade in deal for a 2016 MDX.The Deal was done as promised and the transaction was quick and easy.I will recommend Thomas for any who are looking for a salesman at Paragon.He will keep his word and get you the right price.

Karma

16 de ene. de 2016

I didn't have an appointment but my service advisor assured me that I would be taken care of. My service was done in about an hour.

Monica

15 de ene. de 2016

Representative Carlos was professional & courteous. I told him my remote start was not working & he went to test it. He showed me how to use it & we tested it more than once. He was very understanding that the remote start was not self explanatory & did not make it seem as though I should have known better. He validated me & educated me on how the remote start can work differently depending on the technology. He reminded me that there was a person on site who could answer any questions regarding the cars technology. This was extremely helpful.

Mohammad

12 de ene. de 2016

Worst experience ever!!! I just purchased certified 2014 MDX. car has engine noise first they said they are going to fix it. After more than 2 weeks on the on the Acura service center they said it is behavior for Acura MDX. They put scratch on my car and left water bottle and coffee cup on my car. when I purchased the car Manager said he's going to take care the scratch on the car but after polishing scratch was still there. Sorry to say- I hated overall service and will not recommend anyone to go to Paragon Acura.

Paula

12 de ene. de 2016

Alex's professionalism, his care and concern and continuos updates on the progress of my MDX. Alex is surely the perfect example of great customer service. He is an asset to Paragon Acura!

Kendel

12 de ene. de 2016

Alex mejia was an excellent sales representative. He was very knowledgeable and understanding. Knew exactly what I was looking for and made the sale very easy and smooth.

Manuel

12 de ene. de 2016

As soon as I stepped in the service office the service managers helped me right away and ask about my concerns.

Lauren

10 de ene. de 2016

Walked in without an appointment, and the amazing people that work at paragon acura Got me up and driving the same day with my new car. The staff are knowledgeable, efficient , and friendly. If you're looking to get a car its definitely the place to go!!!!

Sarantos

9 de ene. de 2016

I was at Paragon Acura Service Department for my Annual Inspection and Oil change. I am happy to report that every thing went smoothly.

Nadira

9 de ene. de 2016

The service advisors were helpful and friendly and communicative. I didn't like that I had to come back in for the same issue, but providing a loaner was helpful.

Judith

8 de ene. de 2016

The process went smoothly from scheduling to service appointment, the operator and service advisor were friendly and professional, they were polite and accommodating, they were very helpful.

pinoy2016

7 de ene. de 2016

Mr. Thomas Ng was very helpful all the way and made us really happy with our purchase (2016 RDX). Great service and no hassle at all.

J

7 de ene. de 2016

What i like the most Its that you guys always do ur best to get your job done best costumer service in the bussiness

Felicia

7 de ene. de 2016

The transaction occurred within 3 hours and I was out the door with the car. Fast, courteous team members overall experience was great

Jubie

5 de ene. de 2016

My experience with Thomas Ng was truly exceptional. I told him exactly what I wanted and the price I wanted to pay and he accommodated me with my RDX and hit my target price. The closing of my deal was done in a timely fashion and I picked up my RDX next day. All finance documents was prepared and he even contacted my insurance company on the addition of my new RDX. Signing all leasing documents & picked up my RDX took less than 15 minutes. His knowledge of the vehicle also helped me decided to closed my lease the same day.

Ada

5 de ene. de 2016

My Sale Dealer was aVail and recognized me . Was Cordial and Friendly. All Staff was Very attentive to my Needs.

Jenny

5 de ene. de 2016

Thomas was great he helped a lot with my RDX. And Karla was very helpful with the technology.

Denise

5 de ene. de 2016

My visit was very satisfying. Sam helped me out from beginning to end. Karla was very helpful with the technology thank you for the help.

RPM astoria

3 de ene. de 2016

We had a great experience with Francisco Collado and his colleagues at Paragon Acura last week. Professional, knowledgeable and patient. Thanks to all the team there!

Nyasia

31 de dic. de 2015

I loved that not just the person who was selling me the car treated me well but everyone was so hospitable.

Jeffrey

27 de dic. de 2015

My salesperson (Patrick)) was knowledgeable and took the time to understand the type of customer I am. He was always courteous and polite, even when it appeared a deal we had made was not supported by a manager. This apparent back track made me very uncomfortable and I decided to leave the dealership. I did return after several days and some calls from Patrick and we got the deal done. But I feel there was way too much unnecessary drama from the sales administration part leading to extra visits on my part. But as a now former Lexus owner, I am happy with my RDX.

snyper969

25 de dic. de 2015

I have leased and purchased several cars before, however, I've never had as easy and a professional experience with a vehicle purchase than I did at my recent experience at Paragon Acura. Starting from my initial phone call all the way through the vehicle walk through after the paperwork was done was a pleasant experience where I felt valued as a customer. Gary was my sales rep who was very professional and knowledgable showing me the car I was looking at. I highly recommend anyone else to ask for Gary. Once we got into price negotiations, Ali (one of the sales managers) was reasonable and understanding of where I wanted to be price wise on the car I was looking at. He went above and beyond to ensure he earned my business and that I was happy with the price I was paying for the car (while being professional and without added pressure). Buying/leasing a car can be a stressful situation during and sometimes even after the transaction if you're not 100% sure of the deal you got. This will not be the experience you will have at Paragon. I highly recommend anyone who is considering a new or used Acura to give these guys a shot. They will do what it takes to make you happy. They did for me. Thank you!

Mohammed

25 de dic. de 2015

My service rep Jasmine Fernandez was amazing. She knows how to deliver a great customer service. I would definitely come back because of her.

Richard

23 de dic. de 2015

Was checked in very quickly. Professional and pleasant service adviser. He answered all questions I asked and suggested replacing the brake fluid which we did. I think his name was Alex.

Khuong

22 de dic. de 2015

Eddie was a great sales manager. He didn't push us to buy a car. He answers every questions that I have and was very respectful.

Ruslan

22 de dic. de 2015

Clean facility like surgical room, very friendly envirentment treating U like a family member, professional stuff doing very good work

Pauline

22 de dic. de 2015

Alex was extremely helpful and nice. I feel like he went out of his way to make sure that my first time experience with your dealership was a positive one.

Robert

21 de dic. de 2015

I explained to the representative, Jasmine Fernandez that I was extremely dissatisfied with recent experiences at this location and the only reason I was there was due to not being able to book an appointment anywhere else. She kindly asked what issues did I have previously and I explained that I normally wait 2+ hours for an oil change at this location and that it's not a great customer experience. She expressed concern that I've waited that long in the past, immediately apologized for my previous experience and committed that my oil change will be completed in 20 mins. Sure enough, true to her promise, my car was completed within 20 minutes. I will continue to be a Paragon Acura customer going forward and would recommend my family and friends to come just as long as Jasmine is our rep.

Juan

21 de dic. de 2015

The only reason why I am giving 5 stars in here is because of the service advisor Alex Munoz, he has been unconditionally helpful, and have walked me through with the best advice and willingness when it comes to my car repairs. However, after the paperwork it's done My experiences at Acura so far haven't been very satisfactory, since in a couple of occasions, I've been told my car was ready when actually was not. This time that actually my car is in the shop, and I already paid the money for repairs that weren't perform. I really don't know how the mechanics can report a car as done and properly working when it's not. I know is not Alex Munoz or any other advisor's fault, since they just stating the car's problem and letting the mechanics knows after the car been diagnosed where they need to focus on! But it's unbelievable from the mechanics that I recently paid for the repair of my car last week and by the time that I got to the house the car was persisting with the same problem as when I first took it in. Like I said this is the second time, I've been experiencing this embarrassing situation. For example, I paid the mechanics labor, "among other things the car might need" but the job wasn't perform? Like really? It's unbelievable. Thanks to Alex that always help me and is willing to accommodate me with a loaner as soon as possible so I don't have to miss work. And I repeat, Alex Munoz is the reason why I'm giving 5 stars (he deserve it) because otherwise, I would give a 0 if the server would've come to only talk about the car performace, or to talk about the mechanics. When a drive my car it feels I am on a 250, 000 miles old car! And it barely has 65,000 thousand miles. I amVery disappointed with the mechanics' work and especially with my own pocket.

Edwin

20 de dic. de 2015

Thank you for my MDX. Jose was a very good sales person. Karla was very attentive with our dmv and technology of the car. Very good team.

MF

20 de dic. de 2015

We are very satisfied with the service of Gary and Karla . They were very caring and helpful .

Andrea

20 de dic. de 2015

The service advisor, Alex ensured my satisfaction and even the service manager provided me with a loaner for the day so that I can make it to work while my vehicle was being serviced.

Romeo

20 de dic. de 2015

I am very happy with my car and really appreciate your great service. I would like to thank Alex Munoz for a wonderful experience as well.

Jason

19 de dic. de 2015

I'm a returning customer, I greatly appreciate having the service I receive and the respect for my time when I come in for a new car. This is my 3rd Acura from paragon.

John

18 de dic. de 2015

The experience was great and practically effortless all I had to do was show up sign and put my down payment. I like the fact that my salesman was great and was knowledgeable about the product he sold me. And Antony was very helpful and reassuring throughout the process. I had read reviews on other sites and wasn't certain if I would be comfortable buying from this dealer but I decided to take a chance. I am glad that I did take a chance because my 2008 Acura TSX is awesome It is a perfect car for me being a first time driver. I like how the whole process was explained to me because I had no clue what to expect being as this was my first purchase. I am happy that I wasn't suckered or conned into anything and all of my questions were answered. I had a good experience at Paragon and the staff treated me well I would recommend at least checking them out for yourself.

Nyima

18 de dic. de 2015

The valet was very prompt and friendly. The service advisor, Alex Munoz was very helpful, attentive and efficient. He made everything very quick and easy. He was very considerate and took time to answer all my questions. I am very satisfied!

paulee420

17 de dic. de 2015

This is my 4th purchase and it was by far the smoothest and friendliest transaction yet.Thomas was very thorough with every step of the process. He was very patient and considerate with all my concerns no matter how small it was.

Joshua

16 de dic. de 2015

We visited Paragon Acura on a Saturday morning and planned on visiting numerous dealerships that day. After meeting with Thomas Ng at Paragon, however, we decided to cancel our plans to visit other dealerships. Thomas made us feel like he had our best interests in mind. He has a very calming presence and provided knowledgeable and friendly service without being pushy or making us feel pressured. We are excited about our new Acura but also about the fact that Thomas has our back.

Sue and Balaji

15 de dic. de 2015

Thomas is a professional par excellence .. Our experience right from the get go was outstanding and made us feel our business was really appreciated! We bought an Acura MDX 2016 and the process was facilitated entirely by him .. He delivered our car to us in NYC late at night.. He deserves the highest possible award and recognition for having gone beyond expectations to make the sale and keep the customer happy ..we are very very happy and would recommend this dealership and him in the blink of an eye

Warren

15 de dic. de 2015

Accommodating the needs of a client. I feel my experience was like working with a team that knew what they were doing.

sbpadres

14 de dic. de 2015

We visited Paragon Acura on a Saturday morning and planned on visiting numerous dealerships that day. After meeting with Thomas Ng at Paragon, however, we decided to cancel our plans to visit other dealerships. Thomas made us feel like he had our best interests in mind. He has a very calming presence and provided knowledgeable and friendly service without being pushy or making us feel pressured. We are excited about our new Acura but also about the fact that Thomas has our back.

Swan80

13 de dic. de 2015

I came in for service cuz a recall, was curious about my trade in value, met with Thomas Ng, one of the sales consultants there. When i sat on his desk, i was impressed by all his winning awards. I made sure i was satisfied with my trade in value, and got me the best deal on a lease. He even gave me a loaner car for me to rush out to my meeting while he was getting ready for my new car for inspection and full details. Really happy with his service, will definitely get another lease from him three years later!

Ashakir

13 de dic. de 2015

I had an appointment for a lease trade-in at Paragon Acura. I met with Thomas Ng and was able to complete the transaction quickly. Thomas was courteous and professional throughout the whole process. I was extremely happy to be able to reduce my payments and get into a new car the same day. Met with Fernando to complete the finance contract which was completed in a smooth and quick manner. Once the car was ready Adrian performed a detailed demo to show the new features of the new model.Definitely would recommend Thomas and Paragon Acura to others.

Marie

12 de dic. de 2015

Fraz had my car serviced and ready within a couple of hours of dropping it off. Very courteous and answered all my questions. Great customer service.

Andre

10 de dic. de 2015

Carlos help me in what I needed he got me in and out in good time and I thank him for that

Ron

10 de dic. de 2015

Denisse was great. Super friendly, she explained everything to us and got us in-and-out as quickly as possible.The car runs very smoothly now and the job was done quickly. We didn't have an appointment ahead of time and just walked in, so this was a big plus.

Jason

10 de dic. de 2015

It was an excellent experience from start to finish. My service was dealt with in a timely manner with outstanding professionalism thanks to Tony.

Linda

9 de dic. de 2015

The service advisor who helped me seemed very knowledgeable about what she was doing in terms of providing the best service for me. She was efficient and very quick.

Acura Steve

8 de dic. de 2015

This was the WORST! Made an appointment online for a "Replace battery" light. Was made to wait 3 hours (!!!) to check battery, and only after I went up to ask and complain that the Service adviser bothered to go and check! Was told this battery also needs to be replaced for leaking acid (after less than 1 year!). This is a 5 minute job, but I was kept waiting 3.5 hours! Attitude from the service adviser and service technicians was that they were all doing me a big favor and I was a bother... When I was told that car was ready (just the battery was replaced!) I asked if felt pads were replaced on terminals and terminals were greased? Service adviser assured me that they were. I opened the hood and saw that he didn't even bother to check! No felt, No grease and Exposed Corroded wire off the positive terminal (fire hazard)! Service adviser is no-where to be found - decided to go to lunch. Loaner vehicle manager volunteered to help - he was Great and could not have been nicer! Car went back into work area. Shop was empty - no one to help. After waiting a while, both the Service adviser and service technician, that dropped in the battery, were found together in the break room. They started blaming each other and service technician Refused to install felt pads, to grease the terminals, or to secure exposed Corroded wire off the positive terminal!!! A senior mechanic agreed to take a look (another "favor"). He applied the grease, tightened contacts and covered exposed wires with electrical tape, confirming that it was a Fire Hazard + advising that wire in harness should be replaced (not in stock and would have to be ordered). Original factory battery was already replaced twice before by other Acura dealers for leaking acid over the last 4 years in other states. I brought in all the documents and explained situation and history. I asked to see Service Manager and was told he is not available - he is in a meeting. This is Not a good service and Not the way customers should be treated! Very Disappointed. Not a professional service! This was a Very Simple thing - just a battery replacement, don't even want to consider something serious! 2 days after this battery was replaced, "replace battery" message is back (obviously original issue was Not resolved) and original history/messages were not even cleared out.

Diego

8 de dic. de 2015

Alex, our salesman was so helpful in helping us find the car we wanted with all the extra features we were looking for. He was very courteous and made the whole process so simple. It was great to leave that same day with our brand new car.

Peter

3 de dic. de 2015

prompt and friendly service, my last minute appointment for oil change and inspection lasted under 1 1/2 hours. Coffee can be better.

ilich

1 de dic. de 2015

Very happy with the service I get at Paragon Acura. Took the car for service and and from the start I received a friendly and professional welcome from Jasmine. She gave me detailed information as to what was going to be done to the vehicle and did a courtesy call for me to know when the vehicle was ready for pickup. True definition of customer service!

Jessica

27 de nov. de 2015

I was able to get an appt same day whih was great because my car would not turn on. Speedy service which was awesome that means less waiting! Quickly resolved my issue at no charge!

Wojciech P.

25 de nov. de 2015

Great experience. Enes and Shun did a great job. No complains!

Lukasz

23 de nov. de 2015

The Service Is very proffesional, My Service manager knew a lot about the Acura's maintenance he was very proffesional from the begginning. I Love Paragon Acura

Alejandro

22 de nov. de 2015

Roberto was great with helping me through the buying process. Karla was great with the technology There was just a slight issue they gave me certain information at he beginning of the process and at the end the information completely changed, which it shouldn't have happen. Other than that no complains.

Aura

22 de nov. de 2015

My visit was excellent. Sam was very very good. Mike helped me out with my leasing. Karla was great with the technology .

Yang

22 de nov. de 2015

Justin and Karla were great. Thank tou for my RDX.

Martha

20 de nov. de 2015

The way the car feels after service...you can always feel the service put into the car when you drive away...Alex, the service representitive was also good

Robert

20 de nov. de 2015

The attention is amazing and also Jairo is the best sales person if I coming back in a future I definitely look for Jairo.!!

Ankhnu

20 de nov. de 2015

Peter, Murat, Enes are awesome. The went beyond the call of duty to continue to assist me even after I purchased the car. I have purchased 4 cars from this dealership. As long these guys are around I will buy 4 more.

JoGu

19 de nov. de 2015

Thomas Ng is a very professional, knowledgeable and patient sale representative. He even triedto help me out when I brought my MdX in for the first maintenance. I highly recommended him.It has been an exceptional experience getting my MDX from Paragon.Joh

lesliec

18 de nov. de 2015

Thomas Ng made our used-car buying experience easy! He is professional, friendly and went the extra mile for us! We give five stars for Thomas!

Donald

18 de nov. de 2015

Service Advisor was very helpful and pleasant. Resale Rep Susan was very informative and helpful regarding options relative to my Acura RL. As a result, I will be in contact with Paragon when I am ready to change my vehicle.

eduardadias

17 de nov. de 2015

My ILX lease was coming to an end, and I wanted to get a good deal on another car. Thomas got me an AMAZING deal for a TLX. I am paying cheaper than I was, for a much better car than I had!! I had already texted him prior to coming in because i wanted to be in and out fast, and he had everything waiting as soon as we got there!! He always answers texts and is so helpful!! He helped my dad and I so much and accommodated us! We were in a rush and he made sure everything was done fast and efficiently. I love my new car!!! Thanks Thomas!!

Allan

15 de nov. de 2015

The customer service and Matt were very attentive well versed in explaining the service granted and gave a complete update on the needs of my vehicle and the best solutions for addressing all findings pertaining to my vehicles repairs. Although maintaining a vehicle can be expensive when more than one area needs to be addressed Matt gave me hope and insight on how to best attack the financial portion of the needed repairs so that it would not be a strain financially. You gave a great team of professionals who go above and beyond to meet the needs of every customer who enters Paragon Acura. I am well pleased and 200 percent satisfied with the services rendered. Thanks.

albanidia615

15 de nov. de 2015

Thomas was great from beginning to end. He helped me immensely when trading up from my tsx to an mdx. He's professional, knowledgeable and very personable. He made me feel very much at ease. I would highly recommend any friend or family member to have Thomas assist them with purchasing a car.

Scott

13 de nov. de 2015

quick service on point with everything car wash and everything with a smile really fantastic service from a great dealer..

Elaine

13 de nov. de 2015

I have been purchasing and leasing cars from Paragon for 17 years and what keeps me coming back is Joe Rosa. back when I started with Honda he was there for me as well as my family. We switched to Acura a few years ago and Joe has continued to do a wonderful job making the leasing process smooth and easy. Most recently, Joe stepped in and went above and beyond to correct a problem with a lease payoff. Thank you Paragon and thank you Joe Rosa!!!!

Anthony

12 de nov. de 2015

I liked Everything made the car buying experience amazing friendly not pushy the sales guy Gary truly a great guy

Tlx2015

11 de nov. de 2015

I went car shopping at Paragon Acura at 48-01 Northern Blvd. Long Island City NY and I left with my new car today. I was looking at the new 2015 AWD Acura TLX. This dealer knew what I was looking for and made sure that I was getting a vehicle to satisfy all of my needs. They went through all the different options of this vehicle in detail. The manager, Francisco Collado, gave me a breakdown in the pricing for this vehicle if I were to lease or finance it. He gave me detailed pricing of each monthly payment and which options were more beneficial to me. Mr. Collado was with me from start to finish, and answered all of the questions that I threw at him about the vehicle. The manager and his staff were all very polite and had great customer service. As soon as I walked into the building I was offered coffee. They definitely made this a great experience and also a fun one. I am very pleased with the price and availability of the vehcile that I purchased today. I highly recommend shopping for a new or pre-owned vehicle at Paragon Acura.

David

10 de nov. de 2015

I went car shopping at Paragon Acura at 48-01 Northern Blvd. Long Island City NY and I left with my new car today. I was looking at the new 2015 AWD Acura TLX. This dealer knew what I was looking for and made sure that I was getting a vehicle to satisfy all of my needs. They went through all the different options of this vehicle in detail. The manager, Francisco Collado, gave me a breakdown in the pricing for this vehicle if I were to lease or finance it. He gave me detailed pricing of each monthly payment and which options were more beneficial to me. Mr. Collado was with me from start to finish, and answered all of the questions that I threw at him about the vehicle. The manager and his staff were all very polite and had great customer service. As soon as I walked into the building I was offered coffee. They definitely made this a great experience and also a fun one. I am very pleased with the price and availability of the vehcile that I purchased today. I highly recommend shopping for a new or pre-owned vehicle at Paragon Acura.

tlx1103

10 de nov. de 2015

I went car shopping at Paragon Acura at 48-01 Northern Blvd. Long Island City NY and I left with my new car today. I was looking at the new 2015 AWD Acura TLX. This dealer knew what I was looking for and made sure that I was getting a vehicle to satisfy all of my needs. They went through all the different options of this vehicle in detail. The manager, Francisco Collado, gave me a breakdown in the pricing for this vehicle if I were to lease or finance it. He gave me detailed pricing of each monthly payment and which options were more beneficial to me. Mr. Collado was with me from start to finish, and answered all of the questions that I threw at him about the vehicle. The manager and his staff were all very polite and had great customer service. As soon as I walked into the building I was offered coffee. They definitely made this a great experience and also a fun one. I am very pleased with the price and availability of the vehcile that I purchased today. I highly recommend shopping for a new or pre-owned vehicle at Paragon Acura.

Acuralover

10 de nov. de 2015

Thomas was very helpful very professional and gave me the car that I needed. He's patient and knowledgeable and took his time to ensure that we got the best service possible I will definitely recommend him to my friends and family

Santos Morales

9 de nov. de 2015

Excellent customer service and support. The staff went above and beyond my expectations and kept me updated as my car was getting service. They also provided a loner car so I didn't experience lapse in my travel needs. I highly recommend this dealer.

Kah86

8 de nov. de 2015

Straight forward. My salespersons Thomas Ng was really professional and knowledgable about the vehicles and made the whole process easy. He answered any question I had. Overall really good experience doing business with Paragon, didn't feel like I was being hustled. Mike Francis the finance manager was really good too, made me feel comfortable throughout the whole process.

Savvas Papadopoulos

6 de nov. de 2015

I was shopping in Costco when I saw a brand new RDX in their parking lot. So I decided to come in and see it for myself. I met with Gary and he was very helpful. I live upstate and it definitely helps me with the AWD feature. Thank you also to Mark for showing me all the features and being very nice.

Eleanor

5 de nov. de 2015

I have been an Acura owner for 15 years I have only bought at Paragon Acura and I have always been treated nicely and fairly. I trust them very much.

Cesar

3 de nov. de 2015

The customer service is what I liked about my experience from the pretty girl who just moved from Honda to work to Acura Service Center, to the person in charge of the loaners Tony, and of course the service rep. They did an outstanding job.

Joe m

3 de nov. de 2015

Bought my 2003 MDX for recall on airbags , I have never had such a pleasant experience at a dealer as I did here . Very pleasant and helpful , especially Stephanie Fernandez & Joe Pichardo , thanks again !!

jh420

3 de nov. de 2015

I would avoid this dealership at all costs, I found a car online, looked pretty good in the pictures for a 10 year old car. I read the bad reviews on yelp but i decided to check it out anyways, The car looked so much better in the pictures.I spoke with Thomas Ng about this, we had a deal in the works, alot higher price than i wanted. We were waiting for the fiannce approval and he had me and my fiance waiting for 1 hr without any updates, nowhere to be found. After waiting 2hrs me and my fiance left. He called us the next day reduced the price of the car, when checked out the car there was a water leak in the spare tire area which I pointed out and during the test drive i mentioned the transmission sounded no good so i bought an extended warranty with them for the transmission and the water in the spare Thomas said it was probably fro cleaning the car, i asked him many times if he was sure it wasn't a leak. After i took the car home i went to my mechanic and he tells me its a common problem with the Acura RSX that the water leaks into a spare, its a simple fix and the transmissions bearing is bad, will cost around 2-3k to fix, End resultwarranty company says its preexisting condition so they wont cover it, the dealership charged me to replace the part they supposedly took care of for the water leak.The transmission.... the service Dept said and i quote, "oh its a 10 year old car, its normal to have noises" -Alex(from service)great dealershipavoid at all costs

Christine

1 de nov. de 2015

After a very disappointing first visit, Alex went out of his way to assure that my most recent service visit progressed smoothly without incident.

R.S

1 de nov. de 2015

went and trade my 09 mdx for and 2011, salesman Jario and manager Melvin was so helpful to me, from start to the end of the buying process. Thanks again to you guys.

windketa28

1 de nov. de 2015

My girlfriend and I were looking for a car to invest and Thomas helped us find the right one we was looking for that fit our budget.

Juan

28 de oct. de 2015

Patrick and Karla were great help. They helped me out with my 2016 MDX. I'm very pleased with their service

John

27 de oct. de 2015

The service rep. did all he could to address my repair issue the best way, in a very cordial and trusting way. I left your dealership knowing the repair was done right and knew if I had any further issues I could count on him to make it right.

Charles

26 de oct. de 2015

Alex Munoz was fantastic! He was personal, professional and informative. The lounge waiting area was also comfortable and made my wait seem effortless.

B

26 de oct. de 2015

Everyone was very attentive, especially Boris, the service was performed in a timely fashion. Always have my service performed at this dealership.

Robert

25 de oct. de 2015

I was kept in the loop as to what was going on with my car and everyone was extremely helpful

ghnstone

25 de oct. de 2015

When visiting Paragon Acura last week. I attended an invitation from Sales mgr Murat to get a quote to sale my MDX back to Paragon.I ended up switching my MDX for a 2016 RDX.It all took place whithin 2 1/2 hours.The sales associate Thomas NG was courteous and very professional!!! Murat was excellent as well.

cesar,r185

24 de oct. de 2015

Thomas is One of the best salesman that I have ever had the pleasure doing business with. Awesome, Trustworthy, and all together Phenomenal. 100% great guy to work with, he makes sure that completely satisfied. I recommend that everyone works with him, Ill be honest I have to be one of the most difficult person to work with. Some how his patients is what made me make a purchase that I am completely happy with. Thomas you rock! please do not change.

InlovewithAcuraTlx

24 de oct. de 2015

Thomas NG assisted me in meeting my needs and wants...he and this dealership are the best!!! Thomas from the start treated me very good and got me the best deal on my 2015 Acura TLX...the car is AWESOME and so is Thomas NG and his team! Thank you Thomas!

JustSomeCarGuy

24 de oct. de 2015

Thomas is absolutely genuine and honest! No drama with him. We went to another dealer that we weren't 100% happy with in Long Island, since we had an appointment with them first. They tried to charge us for silly things like floor mats and wheel locks. Really? Come on. The Long Island dealer didn't have the cars and colors we wanted, either, and even their quotes were a bit...off. So we left and I promptly called Thomas as I promised I would. We immediately drove back into Queens to see him and drove away with a brand new Acura RDX Tech AWD a few hours later. We should've just gone to him in the first place. Thanks for everything, Thomas!!

Kumar

24 de oct. de 2015

Thomas kept in touch and texted me on his personal cell phone anytime a car was available that may have interested me. Thomas was thurough, offered me the best deal and honored my every request. By far one of the best dealers I dealt with. I recommend everyone to go see him

John

23 de oct. de 2015

Boris was attentive and efficient. I trusted his advice and recommendations. I liked working with him & the service was completed in the time estimated.

Imran

20 de oct. de 2015

The sales team including Gary Salameh and Mark provided a great experience. Gary understood my need for a new luxury vehicle and recommended the perfect solution. I am extremely happy with his recommendation so far which is an Acura TLX 2015.

Brent

20 de oct. de 2015

Our sales consultant was very professional and respectful - he always made us feel like we could solve any issue and find the right vehicle.

Tek

20 de oct. de 2015

The experience was quick, service completed within the hour as promised. Service advisor was very attentative and responsive, ensured my service experience was smooth and painless.

Ken_D

19 de oct. de 2015

I've dealt with a few dealers over the years, but Thomas was straightforward and explained things in plain English. I felt like he truly meant what he said and wasn't just trying to make a sale. Long story short... Thomas rocked and my new Acura rides like a dream! Thumbs up!

Hariprasad

18 de oct. de 2015

Dealership facility: clean and welcomingSales consultants: I truly appreciate Knowledge and professionalism demonstrated by Mr. Santiago and Mr. Fernando. Thanks to both of them.

Yee

18 de oct. de 2015

The waiting area is nice and clean. The estimate time for the job is also good that don't have to wait too long.

ALBEE

15 de oct. de 2015

Thomas was very helpful and friendly. He spent a lot of time to explain everything to us.I had a good experience with ACURA! I highly recommend Thomas if you wanna get a new car.

Sagar Unadkat

12 de oct. de 2015

We had a very good experience with Paragon Acura. The sales person, Thomas Ng is very friendly and honest. He listened to my needs and exposed me to vehicles that would meet those needs. The best thing about my experience is that he didn't pressure me to make a decision immediately. He has a great personality and made this buying experience enjoyable.

Tsering Ihamo

6 de oct. de 2015

Justin was awesome. He helped with everything and made it very easy to work with. I would definitely 100% recommend.

Carmen

6 de oct. de 2015