marcov19

12 de jun. de 2013

I have driven aLincoln for four years and it replacement was between Cadillac and Lincoln. The overwhelming factor that decided me was James Powell of the service department. He has provided outstanding, friendly service and is a great rep for your company. As long as he is there I will continue to be a loyal customer.

oviedosteve

11 de dic. de 2012

I have been going to this dealership whenever I owned a Lincoln product. Dealing with Brian Gurney is always a pleasure because I feel like he has a real concern for me and the service I receive from the dealership. Whether its routine maintenance or a problem which needs to be correctly identified, I know he will take care of my needs as though the car belonged to him personally. I can't give a higher recommendation than that.

kathy grundhoefer

30 de nov. de 2012

Having bought my Lincoln here 6 years ago I have never had a bad experience with service. All employees are friendly and make me feel welcome, especially James in service and the gentleman that drives me to work when car is being serviced. When I purchased my car my salesman Don Luciani was helpful, knowledgeable and still keeps in touch. I have recommended this dealership to many of my friends and will continue to be a loyal customer as they are very professional and most of all courteous.

RicksGatorGal

19 de sep. de 2012

Love, love this dealership. All the employees are very nice and helpful. James Powell is an outstanding service advisor. I will always recommend him and the dealership. Thank you!

SusanORourke

19 de ago. de 2012

I always ask for Brian Gurney when I bring in my vehicle for service. Although everyone at the Longwood dealership has been very professional, Brian is my favorite. He has it all when it comes to customer service. The quality of care on my vehicle has kept me in a Lincoln. The service dept at Longwood is over the top. Bringing your car in for service is usually a headache for some people. Thank you for making those times painless for me. Brian you rock!

therudys

12 de jul. de 2012

We have been customers of Parks Lincoln for many years now and are always treated with great respect, courtesy and friendliness. Brian always greets us by name, always seems to be in a great mood and genuinely makes us feel like he appreciates us and our business. Service is quick, check out is quick and our vehicles are always gleaming and spotless after servicing. We wish every business was so customer oriented.

b.felkel

22 de mar. de 2012

Brian is an example of how customer service should be! He provided clear information, absolute customer care, and repair care that was proactive. The office manager also was friendly, helpful on getting rebates, and offered us a great tip on where to find a great seafood restaurant nearby! All in all, our experience was great.

bruffner

3 de feb. de 2012

I have taken my Mercury Mariner to Parks for service and most recently for under warranty body work. Everyone at this dealership is friendly, courteous and professional. I would recommend this dealership to anyone.

George Stringfellow

21 de sep. de 2011

The salesman was very friendly, knowledgeable and great to work with, All of the personnel that I came in contact with were just super, Would recommend everyone looking for a new Lincoln to go there.

terrym200

3 de ago. de 2011

In my experience, this dealership is operated in very professional manner and has always dealt fairly and honestly. I have never had to return to the dealership with a problem due to poor or improperly done repairs.Their service and parts are a bit pricey when compared to other repair shops and parts retailers.

fargomargo

22 de jul. de 2011

I have been using this dealer for service for 12 years for both Fords and Mercurys. They have always been very professional in their dealings and very sucessful solving problems, even some difficult intermitten electrical problems. I have always been kept informed as to the status of the work and the job was completed as promised in a timely way. I have purched two cars for this dealer and the experiences were very good. The first sale was concluded in my home where they delivered the new car.

cancelino1947

22 de jul. de 2011

I have been fortunate to have Brain Gurney as my service rep for several years, He is professional, trustworthy, customer service driven and is the one of main reason I would purchase another Licncoln. I also own a Prosche 911 and I don not get the level of service that I get form Brian. Also Tammie who handled the check out was friendly and effecient.

mike.cornish

21 de jun. de 2011

I purchased my Navigator from another local dealership but I have all my service work performed at Parks because of the professionalism and friendliness of Brian the service coordinator. Tammie the office associate is also very friendly and attentive to my questions.

catucker

9 de jun. de 2011

Prior to owning the 2004 Mercury Mountainneer, I leased a 2001 Lincoln LS and the care provided by the dealership was outstanding. Their services continue to be 2nd to none. They're first in class

cmoore20

9 de jun. de 2011

I have used Buck Bridgeman since 2004, and he has never dissappointed me. He always keeps me up on what is going on and and why. He is a asset to have on your team.Tammie is always very friendly and goes over the bill and explains it and makes sure you have no questions.This dealership seems to be doing everything right.

Ed Kent

8 de jun. de 2011

Buck is terrific, always helpful and knowledgeable. No request is too big. He always goes the extra mile to insure his customers are satisfied. I have Ford vehicles and go out of my way to have them serviced by Parks Lincoln.

dlw1948

4 de jun. de 2011

I have had my Licoln serviced with Longwood Lincoln for six years. I have always asked for Buck to be my agent. Like this visit and all my visits before, Buck has always taken care of me with the highest degree of professionalism. No problem is to much! I have never been unhappy with my service. Paying my bill is always a pleasure. Tammie gives me all the information I need to understand my bill. She always lets me know the differnt things that have been done and their cost. Her personality makes me feel like I have had a good day!!

pjohnson1939

3 de jun. de 2011

I have been a customer since 1995 with the purchase of a Mercury Sable. I now own a 2005 Sable. Brian has been my Service Adviser since that first purchase and I have been extremely pleased with his service and caring. On this visit I was dealing with a flat tire - which meant purchasing 4 new tires. He saw that the car received very good service. I am a widow and depend on this dealership to maintain my car in very good condition. Everyone at this location is very friendly and professional. I will not take my car to any other location. They are great! You should feel very proud of all of the employees!

jmbarone

2 de jun. de 2011

We are return customers. Besides the product which we are very satisfied with, the customer service, friendliness, professionalism, and courtesy are outstanding. James has been our service rep through both leases, which also says volumes that he has been with the dealership for a length of time.

365bryan

27 de may. de 2011

I have driven Lincolns for 30 years and have never been to a better dealer for both sales and service. The service was timely, professional, and excellent. The ladies working at Longwood Lincoln are both attractive and efficient ( Tammie) and the service advisor was both attentive , professional, and excellent ( Brian). I have recommended this dealer to many of my friends over the years. Thanks again for taking care of my 2009 Towncar!

randy j schwartz

27 de may. de 2011

Both are great employees- service beyond the call of duty. The reason I buy Ford/Lincoln products. Have been going there for years and they have always been great.I have total trust in the dealership. I have 5 cars that are Ford or Lincoln so I am at dealership a lot.Theaswe employees are ALWAYS the best.

dlunch

24 de may. de 2011

Brian has been my service rep for several years and i've always had an outstanding realtionship w/him and all personnel attached to Parks Longwood Lincoln-Mercury. i've never have had a bad experience at this dealership, all the way from purchasing/leasing a vehicle to their outstanding service department. They are always helpful and very courteous when dealing with their customers. Bottom Line: Outstanding Dealership/Service Department.

ballrep

15 de may. de 2011

This dealership thinks beyond the delivery of the vehicle. They care about their customers and show interest in the relationship. My MKX is the first vehicle that I have purchsed from Park's Lincoln but it probably won't be the last vehicle that I purchase there.

Boudreaux

8 de may. de 2011

Brian has always been quick to respond to my service needs and to recommend actions to maintain my Monterey. He treats me as his only client. This is personal service. Tammie make paying my bill easier with her cheerful attitude and personal interaction.

wallyklee77

8 de may. de 2011

I've been having my vehicles serviced at this dealership for over 15 years.Brian Gurney has been my service adviser for most of that time and he and the staff have always been very friendly, courteous, and professional. The quality of work has always been excellent and reliable. Prices are very competitive and fair. I have recommended this dealership to friends in the past and will continue to do so.

BlueSuzy

5 de may. de 2011

Geek Squad sent me into Parks Lincoln because my air conditioning went out while they were installing satellite radio. (I have an '06 Lincoln Navigator.) Geek Squad offered to pay for what appeared to be their fault ... unfortunately, to say the least, they decided not to in the end. Because Parks Lincoln puts their customers exceedingly above all else, they came to my rescue and offered to meet me halfway on the price. I cannot say enough about their customer service and the excellent work they perform- and quick! James was courteous, professional, and friendly. Tammie was very helpful, considering my first visit. Laurie was extremely professional, patient, and understanding-going above and beyond to guarantee customer satisfaction. I am so impressed with Parks Lincoln for their customer appreciation! I do not know of any other dealership that has this level of excellence and attention to detail. When something went horribly wrong from my side, they continued to work until it was made right. Thank You Parks Lincoln.

bkeifer

27 de abr. de 2011

Brian Gurney has been my consultant in the service department forever. He has always been very helpful. He has always kept me informed about the car and has been concerned about my safety. He's very nice to me too. The dealer sends me coupons.Tammie is aways cheerful and very courtious.

flfrey

25 de abr. de 2011

Having the coupon was great and made the cost rating great instead of good. I like the ability to call for an appointment and wait for my car. Buck is always friendly and helpful. Waiting area is pleasant and car is always ready in a reasonable time.All employees are friendly from the one who takes and brings the car to the cashier and peole just walking near the waiting area.

John Cheatham

22 de abr. de 2011

The reason I rated this dealer's service department so high is: I have had my Ford Five Hundred serviced there for four years; always with great results. I have dealt almost exclusively with James Powell and Tammie. James always recognizes me and is very familiar with my car. Tammie makes the "paying process" enjoyable (or as enjoyable as possible). I noticed, when I scheduled this last appointment, Tammie is now doing the scheduling also.I was in management all during my career in banking and I would have been glad to have such polite, efficient and people-oriented employees as James and Tammie.Mr. Parks it was always my policy that, with added responsibility comes a salary increase. In these tough times that policy would be difficult to follow but I definitely think Tammie deserves a raise. Just my opinion.The reason for my lower rating on price is that dealerships are mostly higher than other service centers but I continue to come to you because of James and Tammie.Respectfully,John Cheatham

Madeline Koehler

14 de abr. de 2011

Brian has been my Service Representative since 2003.When I needed a new Lincoln, he helped me get a good Sales Representative.He is very helpful when I bring my car in for Service.I always ask for him when my car needs Service.Wonderful person to deal with.

Laurin Gardner

13 de abr. de 2011

Good prompt service. The shuttle service that took me to work and picked me up is very important to me. My service adviser, Buck, called me and explained the problem that had to be fixed, gave me pricing, called when the job complete. Excellent work.

pizzakid

12 de abr. de 2011

Brian is an exceptional maintenance rep for this Lincoln dealer. This visit was no exception to previous ones. Top rate service, timeliness, friendllness of all members of the staff that I came in contact. Will always take my car care problems to this facility.

ButtsR

28 de mar. de 2011

Was promptly greeted and service was accomplished quickly and professionally, including Tammie personally serving me popcorn! I have been using this dealer since I first bought from them in 1999. However, I will be moving very shortly and will have to find another dealer in the Orange Park, Fl area.

impatience

20 de mar. de 2011

brian has always gone over and above in his job to make sure i am covered and handled with any needs possible.super job done,i drive from south daytona to parks just because of the employee attitude along with tammie and trisha taking care of the paperwork and being pleasant. thanks again for a excellent job. t.d

CaptainKen

1 de mar. de 2011

Friendly, clear, and complete work and advice. Always a pleasure to visit.Details were given as to the work performed and what needed to be done in the near future.The statement was complete as to details of individual items of work performed and with the cost of each. Check out and payment were smooth and useful suggestions were provided.

Inlet218

6 de feb. de 2011

I like that I am always asked if I want my car washed when I bring it in for service and I have internet service available while I wait. Everyone is always very friendly and considerate of my time. I purchased my Camry from Parks Deland Toyota and love that I can have the oil changed at Parks Lincoln in Longwood because it is more convenient for me.

Merc-O-matic

31 de ene. de 2011

For the past twenty years I have been going to Longwood Lincoln-Mercury,now Parks Lincoln of Longwood to purchase new cars and for service.The whole staff if very professional, knowledgeable, and courteous.BRIAN GURNEY Asst. Service Manager is the "Best of the Best". I highlyrecommend him to anyone looking to have their FoMoCo product servicedor repaired. I wouldn't think of going anywhere else!THANK YOU Brian for best service possible, deeply appreciated.

Apopka12

20 de ene. de 2011

I was met promptly be my service advisor, James, who took the time to talk at length with me about my concerns regarding my Aviator. He listened carefully to what I had to say and responded honestly to each question and concern. He gave me clear advice and did NOT push to sell any service on my vehicle. When all was said and done, he was very willing to let me leave with no service order, but I decided several minutes later to have one service performed. That work was done promptly, and a free car wash was given before I picked up my car.Tammie was very friendly and, because I was a new customer, she took the time to explain certain benefits that would accrue to me when I return in the future for additional service.Overall, I have never been so well received at a service department and will surely return when the need arises.Tom J.

cspitale

12 de ene. de 2011

Have had excellent servich with Brian. He is an asset for Longwood Lincoln Mercury.He is very courteous, thoughful and very knowledgeable. I would reccomend anyoneto purchase an automobile from Longwood Lincoln Mecury because of their excellent service.

rkarwandy

12 de ene. de 2011

Brian has always been extremely helpful. Brian and Tammie are always friendly, courteous and knowledgeable making my visit very pleasurable. I wouldn't even think of going anywhere else - unless Brian was there! It doesn't get any better, unless of course I have a coupon!

happyjeannie

10 de ene. de 2011

I have purchased 2 Lincolns from Longwood Lincoln (LS and MKZ). The sole reason why I purchased my 2nd one is due to Brian. I have dealt with him for over 9 years. He really seems to care about his customers. Thanks for taking good care of me!Jeannie Smith

jim543

6 de ene. de 2011

Brian has always privided me with excellent service; understanding what needed to be done, suggesting solutions, explaining differences in possible alternatives, and making us feel like we are being treated as a friend.Tammie is very pleasant, and explains the service work related to the charges very clearly.

rhwood222

18 de dic. de 2010

Everytime I take my car in for service to Longwood Lincoln Mercury the customer service is nothing but EXCELLENT! Whether it is for a routine maintenance or for a more concerning service issue, I know that I am in good hands. The service I receive is always prompt, and even more importantly I know that it will be thorough and the price will be fair. I specifically would like to commend my service advisor, Buck Bridgeman, and Manager, Barry Bouvier for their continued friendly personalized service. I would never consider taking my Lincoln anywhere else!!

cordur

29 de nov. de 2010

Brian and the Service Staff are excellent. They take the time with you to answer all of your questions. The work is promised and completed in a timely matter. The Service Dept. Wating Room and Bathroom is clean.Keep up the Great Work.Sincerly,William Cordoni

Bonnie444

27 de nov. de 2010

This is my second Lincoln purchase from Longwood Lincoln. Nikki Simmons was very helpful, she answered all of my questions, knew about the car (which many salespeople don't) and she truly helped me get my "perfect car". The buying process was quick and everyone involved was very nice.

nplyler

21 de nov. de 2010

Sales person was very accommodating, coming in on a day off to work with me. I have bought cars in the past, but I have never had anyone work with me tot he degree Nikki did and explain the features of the car to me in the depth that was done upon the completion of the purchase.

hilyarsj

18 de nov. de 2010

I started visiting Longwood Lincoln/Mercury with a new Mustang (2005) that had constant problems and no help from original dealer. The Auto-Shop Teacher at my school suggested that I go to Longwood L/M - Thank goodness - They were (are) phenomenal!..with excellent service and personal care. I was determined to get a car from this dealership ONLY because I was treated with such respect and excellence from Brian Gurney. He always went the "extra step" when I had "Mustang" woes. I now have a Lincoln MKZ and love it! I was, however, behind on my service due to "long days" teaching and the desire to simply go home...Mercy! They had me in and out before I could grade all of my Vocabulary Tests....what a treat. Would I recommend this dealership - Suffice it to say that my Ex-Husband is now driving a Lincoln MKS from Longwood L/M..no more Lexus or Mercedes!

phthomas23

18 de nov. de 2010

Brian is an extremely helpful and very informative sales agent. I would recommend anyone to go to him for service of their vehicle.Tammie was very friendly and helped me to understand how the rewards program works.I will definitely continue to bring my vehicle to Longwood Lincoln Mercury to be serviced.

mhsteffano

16 de nov. de 2010

Excellent customer service!! Everyone I came in contact with exceeded my expectations!! I went in for new tires and a safety check. I would highly recommened this dealership to anyone. We have also purchased several cars from this dealership in the past.

Gailandbob

6 de nov. de 2010

I've been bringing my cars here for service since 2004. Recently I had an ongoing problem with a fuel pump for my Towncar. Buck worked diligently to resolve the problem. Thanks also to Tammie for helping to maintain my sense of humor on each of my several visits.

robert.j.schreiber

4 de nov. de 2010

What a wonderful experience at a car dealer. Everyone involved was superb. Special thanks to Brandon, who made my vinyl roof like new. James powell is amazing for his ability to meet my concerns from beginning to end.My thanks to all.I originallycalled and spoke to James about reseating the center console on my 04 Town Car,hetried to walk me thru it over the telephone,but said if I brought the car in hecould do it himself as it was a little 'tricky'.Once again,thank you!

Cebo48

29 de oct. de 2010

Both Mr. Bridgeman and Mr. Gurney always provide excellent customer service. I can rely on their opinions implicitly. They listen and diagnose any problems or concerns I might have and always address these issues to my satisfaction. Longwood Lincoln Mercury is my first choice for Service.

dburgess

27 de oct. de 2010

This service experience was outstanding! So infrequently does one encounter a pleasent experience when taking one's car in for service, but whenever I have taken my cars to Longwood Lincln Mercury, I have come to expect excellent service and outstanding customer relations and have been rewarded with both, from the service advisor to the service technician to the customer service rep/cashier. I have constantly recommended Longwood Lincoln Mercury to others and will always continue to do so.

Jack L

25 de oct. de 2010

Just walking into the dealership, they made you feel like you were part of the family. Nikki was very hands on throughout the whole process. She walked me through the entire car and all of its accessories. I didnt have to do a thing. She programmed my phone, set up the turn to turn assistance, pretty much showed me the nuts and bolts of the car. She then got her boss involved, Joe Krajczewski, and he put together a price I couldnt turn down.

JenMatteo

11 de oct. de 2010

I would absolutely recommend the dealership, and in fact have done so to several friends. I have had the pleasure of working with the collision center, sales, and service, on several occasions. In fact, I began my relationship with LLM when I owned my last car, a Toyota, and began taking it there for regular service. When I wrecked the car LLM's collision center repaired it, and now that I have a new car, a Mazda, I continue to frequent LLM for service, detailing, and scratch repair. I couldn't be happier. Barry in Parts/Service is knowledgeable, friendly, and approachable. The sales team is patient, friendly, and, well, for lack of a better term, not stereotypical car salesmen. I have been very satisfied with LLM and will continue to visit for any needs I have arise in future.

ellenr

6 de oct. de 2010

They hve always treated me with respect; I feel confident in the diagnosis, and they present it to me in a courteous fashion. There are either donuts or popcorn, and coffee. Rental car agency is conveniently located. They are organized, and prepared for me when I arrive.

Wrogers12

28 de sep. de 2010

I have recently purchased my 3rd lincoln at Longwood and took it in today for its first service call. Mr. Bridgeman has always been met with courteous,efficient service and answers all my questions. Today I had oil change, filter and check all levels, tires and a general check as I am going on the road next week. Also in todays visit autobutler was done. I took my car in at 1:45 and it was returned at 3:15 PM. A month ago I called and said I was having problems with tire pressure and was told to bring it in immediately, which I did. It was returned to me 45 minutes later with the tire fixed, as it had a nail in it. Again, efficient, courteous service with no charge. I have encouraged other friends to go to Longwood and they have experienced the same high level of service I have and all have been pleased. I drive 60 miles one way to take my cars to Longwood and will continue to do so. Sincerely, William ( Buddy) Rogers

bjanowski

28 de sep. de 2010

I wanted to tell you that in my opinion Brian Gurney is the best and most attentive service person I have ever dealt with. I have had many mid-high level cars from GM, Honda, Toyota, Porsche, VW, Volvo (wifes current car), and now my Lincoln. I used to think that VW always provided the most attentive service. I went to the Lincoln because of the a/c seats over VW at the time and I couldnt have been more pleased. Brian represents what should be considered the poster boy for Lincoln Service across the company. I have always completed the surveys that I have received to benefit Brian, but I cannot appreciate how that complements him personally. I really wanted to find a way to say thank you to Lincoln and Brain for a wonderful experience with my car and your service department. Please recognize Brian on my behalf and consider passing this letter on to him as a personal thank you from a very grateful customer.

tedtrauner

27 de sep. de 2010

Went to Longwood LM because they had the vehicle I was looking for., I dealt with them over the internet to save time and decide if they were worth doing business with. My entire experience was great. Straight shooters, no bullshit. Very service oriented.

h2osprt

24 de sep. de 2010

Always receive VIP service from Longwood L-M. I would never think of taking my vehicle anywhere else for service/maintenance. Fast, friendly, efficient; they truly care about the customer experience. My SUV is the best performing car I have ever owned and I have owned it longer than any other vehicle. In 90,000 miles, only 1 small repair that was completed in less than 45 minutes. Highly recommend this dealership.

steurrys

24 de sep. de 2010

Nikki was an amazing sales person. I would highly recommend this dealership to anyone looking for a new or used car. The entire experience was wonderful and Nikki's attention to us was superb. Although we did not purchase a vehicle at this dealership in the end because we were looking for a specific used car that they did not have - Nikki still continued to check in to see if there was anything else she or the dealership could do for us. I was extremely impressed with this dealership and especially Nikki.

365bryan

21 de sep. de 2010

My service tech, Brian G. is a marvel- very responsive and always returns call promptly. The office gals, Tammy and Trish are very friendly and efficient in addition to being quite attractive as is the new sales gal, Nikki. I love this Dealership! Mike Bryan

dothanal

21 de sep. de 2010

I wish the Dealership would have been more responsive to my online inquires. But once the deal had been struck, the customer service expertise of Lorenzo Bodie truly made the experience enjoyable. His knowledge of the SYNC system was very much appreciated.

ramrothe

16 de sep. de 2010

I really wasn't really looking for a new car at this time. I received a phone call stating they had seen my old Mercury while having the oil changed and they stated that they could give me a good deal on the Mercury Milan with my trade. I was skeptical but after initially contacting Galen Burgard, I could not believe the deal. The sale was then turned over to Nikki Simmons to get me the car I wanted. Within one day she had located the exact model and accessories I wanted. Nikki then worked with me to even get a better deal on my tradein. When the new car was delivered, Nikki took the time to show my wife and myself all the new devics and how they worked. We really felt well informed and good as we drove off in our new Mercury Milan. I could'nt have worked with a better group of individuals as those at Longwood Lincoln and Mercury. This is my third car I purchased from them.

Persing

15 de sep. de 2010

Vehicle driver great and I now own a LUXURY CAR. Best sales person we hav ever dealt with. Found me the car of my dreams and it was affordable. Would recommend everyone go to this dealership when looking for a new or used auto. Tell them what you want and let them work magic.

dashmcfadden

15 de sep. de 2010

We had a great experience with Longwood Lincoln Mercury and especially our salesman, Lorenzo Bodie. He is extremely knowledgeable and professional - we would buy from him again. Laurie in customer service was very efficient in scheduling the installation of the remote start feature and made sure we were completely satisfied with the installation. Again, we had an outstanding experience with Longwood Lincoln Mercury.

ufgal1

13 de sep. de 2010

We were out for a drive on a mission to find a vehicle. We came upon Longwood Lincoln and decided to go in and check out the dealership. As soon as we got out of our car and started looking at cars Nikki Simmons came out and offered us assistance. she was so pleasant and professional. She asked us what we were interested in and we told her and she instantly started looking for us, she was great. She found us a used Ford Explorer Sport Trac. We sat down worked out a deal to our liking no hassles signed the papers and drove home in our new Ford. I will recommend this dealership to everyone that ask me. I was dreading car shopping but wow it was a breeze. Thanks to all at Longwood Lincoln Mercury. Respectfully,James Lubinski and Kristin I. Quinn

dante_14888

9 de jun. de 2004

I bought my car at this dealership and received 9 years of excellent friendly service. I recommended this dealership to friends. No more. The reason: I took my car in to have my AC serviced on June 5, 2004. The year before they tried twice to fix the same problem. But I was told I was now leaking refrigerant by Buck and my '93 had to be converted to the newer standard and the total cost would be $1,500. It was not covered by the lifetime guarantee they tout so much. Skeptical, I took my car to another repair shop. They converted the car to the new refrigerant for $56 and said they found NO leak. They said if there were a leak they would fix for free and stand behind their work. Hmmm! Pay $56 or $1,500? Can you spell R-I-P-O-F-F!