John (Jack) Siedler

2 de sep. de 2016

I leased a new VW and as usual, at this dealership, the experience was fine.

Ladyglee

31 de ago. de 2016

My experience was quite pleasurable. After dealing with not so accommodating salesmen at other dealerships, it was refreshing to work with the staff here. This was my first time purchasing a car so I was a bit nervous and overwhelmed with the process, but Phil provided quality customer service and aided in making the process as smooth as possible for me. I was able to get the car I truly loved within my budget.

Vw lover

26 de ago. de 2016

The staff was very accomidating and friendly , and up to speed, gave me a great deal. Many options of cars and models to choose from,

Jim

24 de ago. de 2016

Was in for normal maintainence Very professional staff. Great people. I always enjoy my visits here.

Joseph Morandi

24 de ago. de 2016

Oscar was excellent, he made purchasing a VW Passat for my daughter a pleasurableexperience. He understood the specific needs of a parent buying a first time automobilefor his 17 year old first born daughter. Saftey and reliability were my primary concernsand Oscar walked me thru all of the available options. Ultimately I wound up with the perfectcar at a great price for my little girl.Thank you to Oscar and the whole team at Paul Miller VW.I will be back

Wendie Forman

22 de ago. de 2016

Phil did a wonderful job assisting us in our purchase of the Audi TT! Great communication and simple process! Made our trip from Michigan to purchase this vehicle much easier!

Merrill Reich

19 de ago. de 2016

Great experience buying car at this dealer Painless

80daysatw

19 de ago. de 2016

Oscar is the BEST. He knows his product.. Calm and Pleasant is Oscar. He went over every feature of the car which left me feeling confident that I knew what I was buying. The dealership is a very peaceful place and with Oscar as my salesman....I couldn't ask for a better experience. I drove away in my new Passat, Very Very Happy.thanks to Oscar. I highly recommend Oscar when you are looking for a car and a pleasant experience.. Barbara

Pat Elmi

15 de ago. de 2016

Andrea is fabulous. I was able to get an express appointment and was in and out in a half hour.

Francis Yeager

14 de ago. de 2016

Phil was extremely helpful in hashing out a deal with me. As most people I don't have a lot of time in my day to spend in a dealership. Phil was able to work with me on the phone. And presented me with three different options to fit my financial needs. By the time I got to the dealership Phil was outside with the vehicles waiting for me. Couple of handshakes and a few signatures and I was on my way. I would have to say it was one of the most pleasurable and least stressful car buying experiences I've ever had. I highly recommend Phil for all you car buying needs.

Cat

11 de ago. de 2016

Great service Dept.Car done on time and CLEANED!!Nice touch!

Jason

11 de ago. de 2016

They will not provide a temporary registration, which NJ has. Instead they want to charge huge fees to register the vehicle in your state saying they will send you the difference. They will not. They say it's an administrative fee for filing and you don't get your money back.

Sam S

11 de ago. de 2016

I have been to many dealers across NJ and started to loose hope finding an honest and decent dealer/salesman, till I went to Paul Miller VW! Phil is a great salesman and I would recommend anyone looking for a good car with best deal to buy from there.

JFK

4 de ago. de 2016

I am so glad Andrea Ugalde is my Service Aadvisor. She is always very friendly and courteous, with outstanding customer service skills. She is always able to explain the details of what type of work my car needs in language I can understand and she does not mind my asking additional explanations. She always remembers to ask me if there is anything in particular I would like the service technicians to check. I appreciate the fact that the service technicians snapped in the grille work on the front of my car and re-inserted the back ashtray, as I had asked Andrea. The employees at the Cashier's Counter are also friendly and well-organized. I also like the Customer Waiting Area and the complimentary beverages. The bathroom is always clean and stocked with supplies. The car wash is a welcome complimentary service (although I wish the technicians would vacuum the interior as I never have the time to do so). I also appreciate the availability of a complimentary courtesy car, as I know other agencies do not provide such easy access to a courtesy car. Thank you to the staff of Paul Miller Volkswagen of Bernardsville for an outstanding service experience.

Robert S. Forsyth

30 de jul. de 2016

I am very pleased with the service given to me. I want to particularly thank Greg for all of his help. Things took an extra day because of the need to get parts but Greg kept me informed by phone. Again, thanks to Greg. I have only had the car back for 1/2 day but so far it is going well. Thanks again and I have commented to neighbors and friends about the excellent service at Paul Miller Volkswagen.Note: I don't understand the "buying process" question above.

Schwartz

29 de jul. de 2016

We had a pleasure working with the team at Paul Miller. They made the process easy and fun. This was our second time working with Michael Sclafani and he makes the difference and I would highly recommend working with him if you are in the market for a VW. We got the Passat R-Line and are very happy with it. It is a very nice car.

Kremoli

9 de jul. de 2016

Oscar was a wonderful salesman. He helped guide us through any questions and concerns, while directing us to our specific needs. He was very knowledgeable and sincere and made my leasing experience pleasant.

JayneNYC

22 de jun. de 2016

Our experience looking for a car was downright bad until we came to Paul Miller Volkswagen! Right away we knew we could trust Michael Sclafani, he is so knowledgeable about the cars and made the whole process so easy from beginning to end! Really great to work with, thanks Mike!

RaeRae

21 de jun. de 2016

Great place to buy a car. Phil was knowledgeable and ready for our appointment with the car out front and all questions answered. After 2 months of car shopping I landed in the right hands of people who care and work hard to make sure you leave happy.

E&D B

15 de jun. de 2016

We purchased a Passat at Paul Miller VW. The experience could not have bee better! The showroom is beautiful, we were greeted courteously, and had all the time to look around at floor models with no pressure. Special thanks to our sales expert Jeff Brandon. He was particularly courteous, knowledgeable and helpful and a pleasure to deal with. We concluded the sale that very day!

John Schonmann, Jr.

15 de jun. de 2016

Just purchased a 2005 Hummer H2 from this dealership. Saw it online and sent an email showing interest. I was contacted shortly after and was treated TOP NOTCH from that very moment. I had the pleasure of dealing with Phil Drogon. I requested additional photos of the vehicle and they were in my in box before I could blink. I couldn't come to the dealership for a few days and he stayed in touch with me until I could make the drive to NJ, asi live in NY. Test drive, deal and financing went smooth and I drove the vehicle home a few hours later. Class, courtesy, and professionalism were all present from everyone there. I HIGHLY RECOMMEND THIS DEALERSHIP AND WOULD ABSOLUTELY USE THEM AGAIN!

WINDEX

15 de jun. de 2016

I drove all the way from Queens, NY to purchase a Hummer H2. From start to finish all went smooth as silk.Phil Drogon was my sales rep. He knew his craft well and was helpful in processing my purchase.Go down to Paul Miller VW and buy a car from him!

E&D B

15 de jun. de 2016

We purchased a Passat at Paul Miller VW. The experience could not have bee better!The showroom is beautiful, we were greeted courteously, and had all the time to look around at floor models with no pressure. All their staff is great.Special thanks to our sales expert Jeff Brandon. He was particularly courteous, knowledgeable and helpful and a pleasure to deal with. We concluded the sale that very day!

Kim P

14 de jun. de 2016

Oscar Matamoros was, and continues to be, a great salesman to work with. He was helpful, flexible, and accommodating. For various reasons my husband and I have seen him three times in four days and each time he's provided excellent service and support. Communicating with him has been easy and actually enjoyable. We strongly recommend Paul Miller (and Oscar)!

ejthornton

14 de jun. de 2016

Straightforward and pleasurable experience, start to finish! Jeff Brandon was professional, courteous and extremely knowledgeable. I highly recommend Paul Miller VW, they clearly understand that the average consumer wants to be treated respectfully and without a lot of sales hype. The whole experience was very low pressure and I look forward to doing business with this dealership again.

Brandon Comerford

13 de jun. de 2016

Bought a used 2013 GLI at Paul Miller and couldnt be happier. Everyone was helpful and went out of their way to help with what I needed.

Phil

13 de jun. de 2016

We had an easy and pleasant buying experience at Paul Miller with the help of Oscar Matamoros. He ushered us through our trade hasssel free and into the certified used GTI we researched online. He was attentive, personable and efficient at getting us the terms that could put us in the car we wanted without any aggressive sales agenda. We recommend you purchase your next VW from him.

Franny

10 de jun. de 2016

Was looking for a particular model with certain features that were hard to find and the Salesman (Michael), spent time and effort in locating the car and working within my budget and time frame parameters. From test drive to final closing with no typical sales pressure. Great Work !

Comerfordb13

10 de jun. de 2016

Philwas great and helped with everything I needed. I now am the proud owner of a 2013 GLI. Would recommend Paul Miller vw to friends and family 10/10.

VWGOLFRsds

8 de jun. de 2016

I had been looking at used vehicles on cars.com for a very long time. When I finally decided on the model of car I wanted to buy I found Paul Miller VW in Bernardsville had several cars that were possibilities. After a disaster the week before in which I drove 6 hours to and from a dealership to see a car that had already been sold (my fault). This time I made sure the cars I wanted to see were still there. The salesman I dealt with, Phil Drogon is a really nice, no pressure, very accommodating type of guy. Paul Miller offered me the highest trade in value for my vehicle that I had gotten up until that point. They worked on the selling price a little bit and they made it easier for me to put a deposit towards the purchase as well. I ended up making another trip back to the dealer the following week because in my haste to make a deal I had forgot to bring all the stuff that went with my trade in (extra keys, parts, etc.). Also I had seen some minor issues on my 'new' car when I brought it home that I had not seen when I had bought it the week before. Phil and everyone that I dealt with at Paul Miller VW were great. They adjusted a door that wasn't closing flush. They buffed out a minor blemish on the hood. Most importantly and impressively they were able to remove a small dent on a crease in the body work that I thought for sure wasn't going to come out. Also while I was waiting for the repairs to be done I ordered some parts which I got at a discount. I work for a company that customers are offered the opportunity to give their reviews on the service we perform. Unfortunately the majority of the reviews are negative because that is human nature. You know the saying, I'm paraphrasing here, an unhappy customer will tell 20 people vs. a happy customer who may tell 1. This is why I realize that it's important to recognize outstanding service. I know I personally wish more satisfied customers would let my boss know that me and my co-workers did a good job. Thanks Phil and crew! I appreciate the way you took care of me and my new ride!

Jzar22

6 de jun. de 2016

I highly recommend Oscar to anyone that buys/leases a car through Paul Miller VW. He was very helpful and cared about the deal I was getting.

S.R.B.

3 de jun. de 2016

I went in to evaluate purchasing a Tiguan, and left having purchased one in about 10 minutes. No games, straightforward, great deal, decision made. Easy to do business here; the Sales Manager is great.

HUGOLIVER

3 de jun. de 2016

Good greeting, Easy way to fill up the form, Efficient process, Affordable deals and of course Reliable car !The sales agent did everything to make the deal easy for us. We appreciated it.We are highly satisfied

doctorj

3 de jun. de 2016

Thorough review of the autos in stock; sensitive to our needs. All in all, the best service we've ever had in terms of shopping and choosing a new auto.

Bonni

30 de may. de 2016

I was unsure of what model VW I wanted, the salespeople helped me make an educated choice. They were never pushy, never rushed me, but the process was quick and enjoyable nonetheless. I purchased a 2015 VW Jetta at a great deal.

Randy1730

28 de may. de 2016

I found the vehicle I was looking for on auto trader and decided to send an email with what I thought was a pretty low offer. Next day after a few phone calls and emails, the offer was accepted. I drove 125 miles each way to get the vehicle.

Usedcarbuyer

23 de may. de 2016

I recently purchased a used Jetta. With the help of sales person Phil, my experience went very smoothly! I would absolutely recommend this dealership to others.

DL

13 de may. de 2016

I have used VW service departments all around the tri-state and none compares. Honest, accurate, friendly and extraordinarily accommodating. Special nod to Andrea for always doing a wonderful job!

VWDUBGUY

13 de may. de 2016

I got in touch with Phil and right from the beginning he was great. I drove a good distance to visit dealership and the ride was worth it. Even after purchasing the car he has been in contact with me to make sure that any pending items are handled. I will go back again. Best car buying experience. I would recommend to a friend.

Aldaine34

11 de may. de 2016

I drove a good distance to do a trade-in for a very recent Audi A6 at Paul Miller VW. Phil Drogon welcomed me outside in my car. He was very professional and made my buying experience very enjoyable. The only down fall to Paul Mill VM was that I think they could have done a little better on my trade in. But never the less Phil made it worth me driving the distance and he was able to make me drive off the lot with this remarkable beast of a car. I would definitely recommend this dealership to any one and Phil Drogon is the Sales person you need to see. Thanks again Phil..

Kathleen

7 de may. de 2016

My service advisor Greg was very attentive, answered all my questions. A true professional.Excellent service experience

1fst20v

7 de may. de 2016

I don't wright to many reviews but I have to shout this from the top. Paul Miller VW is the best. I do a lot of my own work so took my 2012 GTI in for an oil change, There prices are very good. It only costs a few $$ more than buying the parts at an auto parts store. Had a recall and asked Andria for a price on a few things I know my car needed. (window switch and cam position sensor). Turned out it was the timing chains and not the sensor. She said let me give you a loaner and I will talk to VW for you as my car was only a few thousand miles out of powertrain warranty. She got everything covered was so nice and updated me every step of the way. They really know the meaning of customer service. I had almost given up of VW dealers having a bad exp with one in Rockaway.

Tracy

3 de may. de 2016

Paul Miller VW made my recent shopping experience a pleasure. The sales team was knowledable and professional. This is my second vehicle with the dealership and I would highly recommend their services.

isabella123

2 de may. de 2016

I had a great experience at Paul Miller VW. Phil Drogon was awesome and made getting my new Golf an easy and enjoyable experience!!! Very happy with my purchase :)

wka80

28 de abr. de 2016

I just leased my third consecutive vehicle from Paul Miller VW. Each time, my needs have varied, yet their professional staff has always found the right car and best leasing terms for me. I especially want to cite Peter Franzoni for his customer service - I'll never forget how he went out of his way to pick me up at home in order to bring me to the dealership so I could take delivery of my new car.

JAA82

18 de abr. de 2016

I just recently leased my second vehicle with Paul Miller VW. It's always a great experience! The customer service is outstanding! Bill Gaffney and Barry Ellison are awesome!

Olivia

9 de abr. de 2016

Jeff is amazing and friendly! Best guy to get a car from!

acbreitt

1 de abr. de 2016

Quick, courteous, and reasonably priced service!!!!

Robert S. Forsyth

28 de mar. de 2016

I am very pleased with the service I received and the help from your people whether it be direct or over the phone My car broke down and your personnel helped me to get a towing service to take my car to your facilities in Bernardsville. They did the repair work right away and also did the other service work that I has requested earlier to have done next week. All got done I am very pleased with how fast they did it all and kept me appraised.The problem with the car was a failure of the clutch system. I also had a rear light that was out. All of this was taken car of and I have my car back as of yesterday. It runs like new. Thanks.

mullenman

28 de mar. de 2016

I had a wonderful experience at Paul Miller VW. Everyone was professional and friendly. I worked with Phil Dragon and he was a easy-going and made the whole ordeal of looking for my first car a breeze. I didn't feel pressured at all I got my questions answered I took my time and in the end a drove away with great car.

Abanks07

28 de mar. de 2016

I had a great experience purchasing my Audi S4 from Paul Miller Volkswagen. If you need a great pre owned car make sure you ask for Phil Drogon!

ajsmb

25 de mar. de 2016

We bought a used car here. It wasn't a VW but they had the card we wanted. Haggling was minimal which was good and the financing guy was nice as well. Didn't feel too smarmy which was a relief. The car had some issues in the end. The interior was quite dirty, I had to re-detail it and removed a ton of grime on the steering wheel, headrests, doors, etc. after an hour of wiping down the car. The electronic trunk release doesn't work as well so we unlock it and then fight to lift the trunk open. The second letdown battery life as dead or it just doesn't work. Only a powertrain warranty offered so we are out of luck for a repair. So all in all not a bad experience, but definitely could've been a little better. Sometimes it's the little details that make the difference.

Tom

24 de mar. de 2016

Andrea Ugalde was very helpful, exactly the type of person you want to have on the front line with clients.

Ahmed

24 de mar. de 2016

Overall excellent customer service! The staff seemed nice and welcoming! I had a smooth transition and short delivery, even offered refreshments upon arrival. I have another GLI purchased from Trend, however this one from Paul Miller is a 2016. Only downfall I had was the back chair being loose, as it was folding up and down on its own, but they took care of that and was ready to go. Overall great service, highly recommended!

DA

23 de mar. de 2016

I only come back because of service advisor Andrea. She is always professional pleasant and I can trust her recommendations.

Gregory

12 de mar. de 2016

Andrea was extremely helpful. Excellent service, would recommend her to anyone. Thanks again!

Rav4me

12 de mar. de 2016

I'm very happy I drove a little further to the Paul Miller VW dealer to get a good deal on a CPO Tiguan. The whole process before and after the sale went without a hitch. The dealership has a very comfortable atmosphere. If you want to feel relaxed during a car-buying experience, this is definitely the place to go.

Amy F.

5 de mar. de 2016

I went into the dealer today to buy a car for my son. My sales consultant was Michael Sclafani. He was excellent!!!! He was pro active and called me in the morning to make sure he was able to help us with a car before we took the drive out. He had the car pulled out and ready for us to look at when we arrived. He was upfront with the price and financing. I deal with Kerry Delong in the finance department and he equally excellent. There was no pressure to purchase a car that we could not afford. I would recommend this dealer and would buy from again!!!!!

Amy F.

5 de mar. de 2016

I bought a used car for my son today from this dealership and everything went amazing. It was so easy and no drama!!!! There was no pressure to buy something that we could not afford. Pro active with a call in the morning to make sure they could help me out with a car before I took the drive in. Car was out and ready for us to look at when we arrived. Very helpful and professional!!!

Frank101

2 de mar. de 2016

I recently bought a used car from this dealership, everything went very smooth, salesperson followed up and did everything i asked. Was courteous and responsive through the entire process.

Mvicente97

25 de feb. de 2016

He went above and beyond to make sure I was happy and let me know every detail about the car. He answered any question I had and informed me on information I didn't even know existed. He was very nice and made me feel comfortable, secure and satisfied with the new car buying process which is usually tedious. I would definitely recommend this deleadship and/ or come here again for my next car.

VW golf

25 de feb. de 2016

I had very clear expectations of what I wanted when I entered the dealership. Told Phil everything he needed to know and more and he found the exact carI was looking for in about four minuets. No sales talk. Straight up deal. Of course the follow through in getting it titled and turning in my trade could have been complicated by being out of state, yet instead went incredibly smoothly. Phil was on it and he delivered.

PMC43

25 de feb. de 2016

I thought that Jeffrey Brandon did his best to help me find the car that I wanted. I did want a sun roof and thought I had one but unfortunately the car chosen didn't have one. Nonetheless, the car was immaculate and drives well so I shall overlook the absence of the sun roof! Jeff was extremely helpful and even came to pick me up from Chatham to pick up my car at the dealership. All together, the experience with Paul Miller of Bernardsville had been positive and would recommend them to anyone.

Uncheellkg

20 de feb. de 2016

Dealing with Paul Miller VW was a great experience. Our salesman Phil Drogon was knowledgable and friendly. He put no pressure on us at all and made the whole car buying process quick and easy. We will definitely drive the hour and a half to him for our next car!

Pedro

11 de feb. de 2016

Great buying experience salesman worried about my needs & wants in a car & worked in getting the perfect vehicle I was looking for even when least expensive

Grace mad

6 de feb. de 2016

Was to, I need brakes before even reaching 30,000 miles at the time I askd why they told me it was my driving ,Fyi to all I travel mostly highway to work on 78. Once I had them repaired customer service ask me to fill out a survey, I told them I was upst needing brakes so early they contacted this dealership and now they told me it was rust....well which one was it? And why should they be rusted ..I only have 30,000 if that's true did it sit on there lot to long prior selling it to me.? I loved my salesmen when purchasing my vehicle and wanted so bad to have a place to bring my car local but the manager in service never even called me back......Don't trust there service department be very careful

THEO LORIG

6 de feb. de 2016

I went to Dealer with no appointment they toke me right away they fix my problem repair man customer service ladies were excellent

sandi

4 de feb. de 2016

The service department really cares about you and your vehicle.

pdm

1 de feb. de 2016

I got great service and a great price. The rep knew his business and got me a great deal. I would give it a very good reccomendation

Silverbeetle

1 de feb. de 2016

My silver beetle was 14 years old and I was beginning to be concerned that it might fail me, so I went to Paul Miller of Bernardsville and asked for another silver beetle - a new one. Jeffrey Brandon found me exactly what I was looking for, answered all of my questions and had my new car ready in no time. I am delighted with my new car.

Porschebear

22 de ene. de 2016

Paul Miller always exceeds my expectations. I have been shopping cars there since 2008 but did not buy from Mike till 2012. He always provided great salesman ship and with both of my purchases there, I have to say they are the best experiences I have had at any dealer. The products are great, I have never had service issues, and any problems they have addressed without worry. Would not hesitate to recommend the dealer or the car.

suzanne3

22 de ene. de 2016

My transaction was handled professionally, efficiently and I really believe I got an honest deal on our new cars. Highly recommend Mike and Bill when purchasing an new vehicle!

Boopla

8 de ene. de 2016

I thought I was in good hands puchasing a car from a dealer ship in my comunity. I had all my services done on my car from them. I once hear a customer complaining at the service counter and thought it was a Isolated incident untill they told me I needed breaks on a car that didnt even have 30,000 miles on it . I was first told it was due to my driving . Well I work 20 minutes away from home and most of my commute is highway but I did it , then a survery came and I stated it was disapointing to need new breaks with so little miles they contacted dealership that then said it was rust?? Rust they never said that and why rust it was a new car purchase , I keep it in a garage , if its rust did they have it on a lot too long could that cause it ...Listen I dont know but they didnt care and call Customer Care Please before buying a car you will be on hold at least a hour I tried numerous times it was always the same . Why is customer care so Busy ??? Be careful I!!!

Shirley - metsfan

7 de ene. de 2016

This was the first dealer I considered since I wanted someone close to my home. After viewing dealers & deals on the computer, this one looked like the best offer. The salesman, Michael, was very efficient & caring; he worked extremely hard to get my deal through. I love driving my Jetta - it is very easy to drive & handles beautifully.

Cindy Smith

31 de dic. de 2015

My Beetle Convertible was in for its 20,000 mile service, and the attention I received from Andrea and her team in the service department is like no other! They found an issue with my brakes that I didn't even know I had and fixed it without a problem. I also recently spilled milk in the hatch area and the car was STINKY (we started calling the car Stink Bug), and they deodorized it for FREE! No more Stink Bug, and one VERY happy customer! This is not the first time Andrea went WAY above and beyond for me. She's a priceless asset to Paul Miller, and I love dealing with her and her whole crew. Thanks so, so much for making me feel important and valued as a customer!

Cindy

31 de dic. de 2015

My Beetle Convertible was in for its 20,000 mile service, and the attention I received from Andrea and her team in the service department is like no other! They found an issue with my brakes that I didn't even know I had and fixed it without a problem. I also recently spilled milk in the hatch area and the car was STINKY (we started calling the car Stink Bug), and they deodorized it for FREE! No more Stink Bug, and one VERY happy customer! This is not the first time Andrea went WAY above and beyond for me. She's a priceless asset to Paul Miller and I love dealing with her and her whole team. Thanks so, so much for making me feel important and valued as a customer!

Danielle

23 de dic. de 2015

Great buying experience.The car was available and was waiting for me to test drive. Mike was very pleasant and knowledgeable.

CE

22 de dic. de 2015

Great service when I was buying my new Jetta! Jeff Brandon is not pushy and lets you make your decisions slowly! The whole process went very quickly and I drove my car home next day!

Doug McWilliams

19 de dic. de 2015

I enjoy going to this dealer. I am treated with respect here.

bruceciccone

15 de dic. de 2015

I was so delighted with my experience buying a Touareg from Paul Miller Volkswagon and the quality and performance that the car delivers that I decided to purchase a Jetta Sport for my daughter. Again, Bill Gaffney the manager provided amazing service and Phil Drogon our saleperson oversaw every detail. The process was seamless. Phil explained and reviewed every option with my daughter prior to her driving the car off the lot. He synched her phone and programmed the NAV system - great attention to detail - these guys are the BEST!!!!!

tgodon

15 de dic. de 2015

The had the car I was looking for and gave me a great deal. No high pressure sales. Very friendly staff. Extremely happy with the entire car buying experience.

Kevin Lavan

10 de dic. de 2015

I was fishing for a blown fuse on a Saturday, when I managed to pull a fuse which shut down the car and put it into complete lockdown...key was stuck in the ignition, and the car was in park...in my garage. I called Dave in service a few times, and he really was patient and tried to help over the phone. Alas, the car had to be towed to the dealership. Fortunately, my tow driver (Sam from DeFalco's) knew how to manually unlock the gear shift and get it into neutral. Dave got my car in for service right away...solved the problem, re-programmed what was required, and got me back on the road with a minor charge for time spent. I was very impressed and grateful. Thanks Paul Miller VW!

Brian

7 de dic. de 2015

The last time I bought a suit was more of task than buying this car. Absolutely no high pressure sales tactics. The salesman, Jeff Brandon, could not have been an easier going guy. So easy to deal with. I thought the listed price for the car was more than fair and was no trouble taking a little off the listed price and I got a little more on my trade than I thought it was worth. I got a great finance rate on my loan and I don't think it took more than 90 minutes to take a test drive, settle on a price, get the financing, sign the paperwork then drive away in a clean car.

Stephanie1969

7 de dic. de 2015

Was a little shaky about buying from this dealer because it out of town, I was so wrong. Great dealer great experience! No games everyone was up front. Was presently surprised would not hesitate to buy from Paul Miller again. Domingo the salesman was awesome. Thanks for everything Paul Miller Volkswagen!!!!

Brian Feeley

3 de dic. de 2015

Domingo my salesman was really wonderful . He gave me a great price . I would highly recommend him to all my friends

Gm123

26 de nov. de 2015

Barry and all the other staff I dealt with were very friendly and helpful. Made the experience of choosing and buying my new car easy and efficient.

Iurii

12 de nov. de 2015

The sales consultant was very efficient and helpful. thank you.

Ash

12 de nov. de 2015

Totally thought I was going golf but Michael helped me quickly realize the Jetta sport was for me. He was super awesome at working with my picky yet indecisiveness and I couldn't appreciate it more!

bruceciccone

10 de nov. de 2015

Purchasing my new 2016 Touareg was one of the best automobile purchasing experiences Though I'm a loyal customer the Paul Miller Automobile Group this was my first VW purchase from Paul Miller VW of Bernardsville. The staff is incredible. Every aspect of the purchase was seamless from my salesperson, Phil Drogon who I would recommend to anyone needing a VW, through the financing phase. Management and staff are all friendly and the environment was extremely comfortable. I would recommend anyone considering a VW to purchase through Paul Miller Volkswagon and ask for Phil.

Labeba08

4 de nov. de 2015

I can not express enough how amazing my experience at Paul Miller Volkswagen of Bernardsville Excellent, The whole experience at Paul Miller VW was very good, and I would recommend them highly to anyone.

mike21

30 de oct. de 2015

Excellent service; letting the customer roam, but available for questions or insights of a vehicle is asked. Willing to work within the customer's budget. Allows space for the family to make decisions; sales rep, I am over her if you have any questions/concerns. Very knowledgeable about the vehicles.

jim moran

29 de oct. de 2015

My new Tiguan represents the 5th veh. from this dealership.Why? Pleasant & knowledgeable people who go the extra mile to help.J.M.Basking Ridge

Robert PA

28 de oct. de 2015

We have purchased several vehicles over the years and have not experienced the attitude of uncooperativeness demonstrated by Paul Miller of Bernardsville. They would not accept our check, even though we presented a current statement indicating a more than adequate balance. We had driven three hours to the dealership and desired to take the new vehicle home. Our wrangling with our insurance company finally produced results. It was not an enjoyable experience.

MarkyMark

28 de oct. de 2015

I purchased a pretty rare CPO CC R-line manual from this dealership and dealt with Michael Sclafani who was great. We agreed on a price over the phone, the next day I went there to pick up the car and it was waiting for me right in the front, all clean and ready to go. Spent less than an hour signing all the paperwork that was prepared without any surprises or issues. Michael did a great job delivering the car, showing me all the functions and features. The sales staff was very friendly, and seemed to be Volkswagen enthusiasts themselves. There are 4 other Volkswagen dealerships closer to me but I would prefer to purchase another Volkswagen from Paul Miller VW of Bernardsville .

Wendy DeRose

26 de oct. de 2015

I could not have had a better experience, from the first phone call, showroom visit and drive away and a ONE HAPPY LADY! Loving my Passat !! Thank you Paul Miller of Bernardsville and especially my Sales Rep, Michael Sclafani, you ROCK!

Wendy De Rose

26 de oct. de 2015

I could not have had a better experience, from the first phone call, showroom visit and drive away and a ONE HAPPY LADY! Loving my Passat !! Thank you Paul Miller of Bernardsville and especially my Sales Rep, Michael Sclafani, you ROCK!

Badrish

26 de oct. de 2015

Me and my wife traded in our old cars and purchased a new car for our daughter, were very happy with the professionalism shown by our Sales Consultant prior to sale and, at the time of car delivery.

Hydro_21

6 de oct. de 2015

The is the third vehicle we purchased from this dealership. The sales team was great!! They completed the sale seamlessly and in record time. The service is why we keep purchasing auto's at Paul Miller Volkswagen of Bernardsville.

Stuart Ganes

1 de oct. de 2015

Overall I was extremely satisfied with my lease experience

Cheryl

29 de sep. de 2015

This is our 3rd car from Bernardaville/Paul Miller Volkswagen. Every transaction has been easy & professional. This one was no exception. Fantastic job!!

Radler13

23 de sep. de 2015

I was in a bit of a bind since my previous VW GTI was totaled and desperately wanted a pre-owned Golf R of the same generation to replace it. I found one at the Manhattan VW location but at the last minute they said it needed additional repairs due to a recall and couldn't release it to me. I had been renting a car for a month by this time and desperately needed a car. Then I found a perfect match at Paul Miller. With the help of the staff I was able to purchase my car and drive home with it the same day. I was actually rushing them because I'm a doctor and needed to see patients later that day. I couldn't have been happier with their service, the worked hard to get me out on time.

TaylerLY

1 de sep. de 2015

I can not express enough how amazing my experience at Paul Miller Volkswagen of Bernardsville was. My father Bruce and I came in on Friday the 28th of August both looking for new Volkswagens. Phil Drogon was the sales consultant who we were BLESSED to receive. He worked with my father and I on every single aspect and answered every question that we had with honesty and integrity. He was able to find the EXACT car that I wanted (and mind you I am a very picky individual) and not only did he find the car of my dreams, but he worked with us in such an amazing manor that my dad was unsure about buying another Volkswagen but Phil was able to show my dad the pros and cons of their cars versus other brands and we were SOLD! We both ended up leaving with new cars (me a Jetta, and him a Tiguan) WE ARE SO THRILLED and happy with our new purchases. I would recommend this dealership to ANYONE! And I would suggest going to Phil. Its hard to find reliable HONEST people in sales (especially car salesmen) but he was unbelievably amazing and helped us every step of the way! THANK YOU PHIL!!!!!! We could not be more pleased!

kmitchell

1 de sep. de 2015

Jeff Brandon was the BEST!!!! He gave was the highest level of customer service with purchasing our son's car that my husband purchased a car for himself from Jeff the next day!!! Go see Jeff, for a GREAT car buying experience!!!

TaylerLY

1 de sep. de 2015

I can not express enough how amazing my experience at Paul Miller Volkswagen of Bernardsville was. My father Bruce and I came in on Friday the 28th of August both looking for new Volkswagens. Phil Drogon was the sales consultant who we were BLESSED to receive. He worked with my father and I on every single aspect and answered every question that we had with honesty and integrity. He was able to find the EXACT car that I wanted (and mind you I am a very picky individual) and not only did he find the car of my dreams, but he worked with us in such an amazing manor that my dad was unsure about buying another Volkswagen but Phil was able to show my dad the pros and cons of their cars versus other brands and we were SOLD! We both ended up leaving with new cars (me a Jetta, and him a Tiguan) WE ARE SO THRILLED and happy with our new purchases.I would recommend this dealership to ANYONE! And I would suggest going to Phil. Its hard to find reliable HONEST people in sales (especially car salesmen) but he was unbelievably amazing and helped us every step of the way!THANK YOU PHIL!!!!!!We could not be more pleased!

kmitchell

1 de sep. de 2015

Jeff Brandon is the BEST!!! He was so fantastic with helping us purchase our son's car that my husband bought a car from him the next day! Go see Jeff, you will have a GREAT car buying experience!!!

LPV

22 de ago. de 2015

Friendly, knowledgeable service desk staff, made the process as smooth as possible. Communicated issues about the repair well. Ditto the ladies who schedule appointment over the phone.It'd be much better if loaner cars are more readily available though.

tgodon13

21 de ago. de 2015

It was a pleasure working with Domingo and the staff at Paul Miller VW. There was never any pressure, they were all very personable and easy to work with. They had the car I wanted and I got a good price on it. Overall I am very pleased with this dealership.

COA

17 de ago. de 2015

Jeff Brandon provided a fantastic experience. He introduced me to service and the entire VW Bernardsville staff. I truly recommend him and look forward to purchasing vehicles from him in the future.

Christina123

12 de ago. de 2015

The staff at Paul Miller VW is both very accommodating and knowledgeable. They where able to get me the car I wanted at a price I could afford. Thank you Jeff!!

gbarr

11 de ago. de 2015

My salesman, Domingo Iglesias, was very knowledgeable about the vehicle I was interested in, the 2015 Tiquan, and allowed me to test a number of vehicles. At delivery he thoroughly explained the vehicle's features to me and my son, who will be the primary driver. He also introduced us to the Service staff. In addition, there was no pressure from any of the dealership representatives I dealt with to purchase additional pachages. I was very pleased with my experience.

Adolphe

9 de ago. de 2015

My service appointment was quick and very efficient. All VW employees were polite and helpful.

Maureen

5 de ago. de 2015

Friendly and knowledgeable. I like the small business feel but with big inventory

E-Golf 2015 Alane

5 de ago. de 2015

I traveled 30 miles as I was interested in the E-Golf. No one locally either had one to view or knew much about it. I was very satisfied with the salesmanship, the great price with both my trade in as well as purchasing my new car. Very accommodating in every aspect of the sales, financing and service dept. I would highly recommend the dealership. It was well worth the trip. See Michael Sclafani very knowledgable of his products. Alane

aschlauch19

27 de jul. de 2015

Very friendly staff who helped me through the process of buying a new car. The salesmen and other staff worked hard to make sure I was happy and got the right price.

Harry C Satisfied Customer

21 de jul. de 2015

Superb dealership to work with in purchasing my VW GTI. Excellent knowledge of the market, the vehicle and very professional in dealing with customers... I am thoroughly satisfied that the Paul Miller team provided the most professional handling of my purchase...I'll be back....again, as I am a returning customer...The BEST!

Rich Goglia

21 de jul. de 2015

Brought my car in for it's 50K service; I was able to bring it in at an early time as I had hoped. I was greeted right away to discuss what work I needed done on my car and was given constant updates as to it's status and when I should expect it to be completed. Once they identified a few additional service needs the service manager went over everything and offered to provide a ride so I could head home rather than wait in the service waiting room.We went over what could be done and which was most important and made arrangements for future work required. The service manager also reviewed next steps and what I would need for my car in the future.Very good experience.

Ernes

16 de jul. de 2015

I'm a returning customer and there is a reason why.They dont play games with you or waste your time.They make things easy and simple.I called over the phone and talk to Mike sales representative who was polite and professional.I told him what I'm looking for and he called me back told me they have it, they made a deal over the phone and then within 2 hours I was back home in the new car.They know how to keep the customer happy.And a big thanks to Mike the salesperson.

Happy, more than satisfied Golf buyer!

15 de jul. de 2015

Everything positive you read about Paul Miller VW is as mentioned. I would like to add that Domingo, my personal car sales professional, was considerate, attentive, informative and delivered an auto buying experience that was better than any I have had in over 50 years of car purchasing from any dealer with any make of car. My first experience with Paul Miller VW was with Bill, a manager who guided (not pushed) my decision to even walk into this dealership. He, like Domingo listens to the customers' needs. Buying a car does not have to be an unpleasant experience of tug and pull. This is my first VW. It will not be my last.

Katherine Van Der Stad

6 de jul. de 2015

Whatever you do please keep Andrea. She is golden ! Always serves her customers with a smile and she makes sure you are very happy with the service. Service is always great. I love my Tiguan!

Mehsi

3 de jul. de 2015

First, I would like to extend my deepest apology to Jeff Brandon and Darrel Bernards for misjudging them in my previous review dated June 22, 2015 in regards with purchasing a 2009 Dodge Journey from Paul Miller Volkswagen in Bernardsville, NJ. The vehicle was problematic right from the beginning. However, Darrel and Jeff were very courteous to take the vehicle back even though I purchased the vehicle under AS IS condition and waived all types of warranties that I was offered.When I took the car back to the dealership to install the license plates about a week after purchasing it, the vehicle died right in the parking lot and did not start. Even though, the dealership had no obligation to repair the vehicle at no cost, both gentlemen came outside and called the technicians to start the vehicle. They tried and worked diligently to fix the car. But, their attempt was unsuccessful and the car did not turn on. Then, they offered a great deal on a 2015 Volkswagen Jetta to credit me the cost of the Dodge toward the cost of the Jetta. Since it was almost at the end of the business day, we did not complete the transaction. I left the car at the dealership and Jeff drove me home in his personal vehicle. The next day, I went back to the dealership, completed the transaction and drove my new Jetta home.I am hoping that Mr. Miller reads this review to realize that Jeff and Darrell are among of his best and most dedicated sales associates and managers. Paul Miller Volkswagen is the best because of employees like Jeff and Darrel

Rajan Anand

1 de jul. de 2015

Noah was my initial point of contact after seeing the Jetta I wanted advertised on cars.com. He responded to me with minutes of getting in touch with him, provided pictures of the car as the silver Jetta I wanted had just come in. After setting up the time he connected me with Zee. She arranged the test drive and got the paperwork all done perfectly. No pressure and was there to answer questions. Overall after trying two other VW dealerships and 4 others and speaking with over 10 Paul Miller Volkswagen had no hidden fees and gimmicks. Other VW dealers hide their commissions in fees and leave it to the point of sale to explain the high cost which can be as high as 15% more. Here no such thing and this is a large part of why if you are reading this far to reach out to Noah and ask him to get you into test drive a car as IMHO other dealers for VW waste your time.

Mehsi

22 de jun. de 2015

I purchased a 2009 Dodge Journey on 6/18/2015. They promised to flush the vehicle Transmission Fluid prior to finalize the sale upon picking up the car. However, after i signed the documents, I noticed that this service is not listed. I have called the dealership several times and left numerous messages to speak to Jeff Brandon, the sales person, Darrel, the floor Manager, and James Walker, the Service Department Manager, just to find out whether the Trans Fluid has been flushed or not. No one even gave me the courtesy to return my calls. Also, I have discovered a lot of problems with the vehicle after I picked it up. They use nothing but the cheap salesmanship tricks" Oh it is a very good car, buy it just to sell you the vehicle. After that, they don't even know you. DO NOT PURCHASE ANY VEHICLES FROM THIS DEALERSHIP. You will regret

Rs43

20 de jun. de 2015

I could not have been more pleased with the experience. Peter was the salesman I dealt with after speaking with Noah regarding the model of interest. Peter was so knowledgeable about the car, being a VW guy himself it did not surprise me he knew so much about the vehicle, and even older Volkswagen cars we talked about. The buying process was a breeze, got a test drive and knew I wanted it, but it always comes down to the person you're dealing with (to me at least) and his attention to us as buyers was phenomenal. Also the fact that I was buying a 3 year old car did not make my business feel less appreciated, something I have noticed at other dealerships when you aren't buying a brand new model, so I am very thankful to everyone there for the great experience; I look forward to doing business with them in the future.

Adam

30 de may. de 2015

Turned in a lease vehicle and bought a new leftover model with a great experience from Bill, Jeff, and Barry.

Randyaudi1

30 de may. de 2015

Found the car we wanted and got the car for the price we wanted! Salesman was very helpful and knowledgeable. The car was beautifully detailed when we returned to finalize our purchase.

JudyRandy2015

30 de may. de 2015

We were very happy with the entire staff especially used car sales manager DarrylAnd Barry and Michael for their knowledge and time they took to explain the differences of the Jetta models I don't know who john Oliver is but it would not let me advance the survey without checking his name I worked with the people I have mentioned above Thank you for a great car at a wonderful price with good relationships Randy Aronoff

GooseX5

11 de may. de 2015

Could be the worsrt service department I have ever dealt with. The sales experience was great and easy. I bought a '13 GLI and the sales staff was exceptional. Everything was great until you have to deal with the service area. Long story short, I had interior rattles, they have tried 4 times to fix it under warranty but could not. In the time that they were "fixing" my car they also bent my trunk and swirled the paint during one of the complimentary car washes. It was so bad that they had to have the car professionally detailed to try to repair the damage. Now my car is rattling again but when I call the service area, they screen my calls, send me to voicemail and never call me back. If your car is a lease and you dont really care about it then by all means, go get your car serviced there but if you care about your car, trust me and go to any other dealer. Save yourself the aggrevation of their incompetence.

Bruce Coultas

6 de may. de 2015

Andrea The service representative is fantastic--She has always made sure everything is taken care of in a very professional manner

jl

4 de may. de 2015

I worked with Jeff Brandon at this dealership and everything was great!

Amanda

4 de may. de 2015

Amazing experience. Mike helped me find the perfect car and made the process easy as could be!

Jackielees

1 de may. de 2015

A very easy and pleasant transaction, I pretty much knew what I wanted when I went in, Domingo listened and we sealed the deal within a couple of hours!

Hank Krause

30 de abr. de 2015

I was in for a recall repair which took a bit longer than expected but was treated in a courteous fashion and then thanked for my patience. I had a 9;30 appointment and was on my way by 11:30. I did not think that this was unreasonable. The waiting area is comfortable and I enjoyed some tea!

KeithD

28 de abr. de 2015

Researched cars online and VW Bernardsville seem to have the best deals so I scheduled to test drive a Jetta SE. The Sales Associate was Barry Ellison and he was very helpful and patient with the whole process. Overall my experience was very good and the people there professional and courteous.

Doris Aufschlager

25 de abr. de 2015

The required recall repair was accomplished in the timeframe estimated.

GLI Guy

23 de abr. de 2015

This was my second vehicle purchase from this dealer. I went from a 2012 Jetta SEL (manual) to a 2015 GLI (automatic). Peter was very easy to work with and I had no issues. Had decided to stay with my current car after shopping around. This dealer called and was willing to work with my needs to get a deal I could feel good about. Car looks fantastic and drives perfect. I know service department is solid and all staff members are nice and easy to speak with. Hope to have no issues with car but if I do I know they will service it right. Bought on Tuesday April 14th and license and tags ready to pick up already. Thanks guys!!

Author

18 de abr. de 2015

I am very pleased with the customer service experience received at Paul Miller.

Antonietta

18 de abr. de 2015

I love Andrea in the service department!!! She's the best!!! Always fitting me in and helping me with my issues!! Very friendly and knowledgable!!! Jamie the mechanic is awesome!! Very kind and can explain all the issues so you walk out knowing exactly what's wrong and what needs to be done.

Thomas Gallagher

17 de abr. de 2015

Great service they go above and beyond to satisfy their customers.

LB

14 de abr. de 2015

Experience was extremely positive- shopping and buying. Mike S and team were informative, helpful and efficient so all of my expectations were met. Thanks.

TomP

14 de abr. de 2015

I went into test drive a Golf R, which are bit hard to locate. Jeff was very helpful in answering my questions and a pleasure to work with. Some dealers would take advantage of a model's rarity and there was none of that. Just the opposite. This is our second VW and I suspect we'll be getting our third from Jeff and Paul Miller when the time comes. Tom P.

Kat

12 de abr. de 2015

Paul Miller did an amazing job of satisfying my needs and getting me into a new car. The customer service was wonderful. Everyone was so friendly and efficient. I highly recommend Paul Miller VW!

Jerry Tutak

23 de mar. de 2015

My first car from this dealership was in 1994, when it was Bernardsville VW. Over the past 21 years, the high level of service and professionalism remains consistently exemplary.

ryssan31

16 de mar. de 2015

Overall a great experience. The car runs great so far, Michael gave me extra time to go over every form and its meaning with the family, and Peter walked me through just about all the features of the car on the lot. I look forward to interacting with them on a regular basis.

Returning to VW for a new car

12 de mar. de 2015

Very efficient, helpful and friendly. Very good buying experience.

Beth Moldow

4 de mar. de 2015

Overall my experience was positive. My sales associate was not pushy and did what he could to find me the right vehicle at the right price. He also took the time to explain to me how to operate the vehicle. Everyone was courteous. The financial guy made the numbers work to our satisfaction. The dealership was clean and orderly,

Heather

4 de mar. de 2015

excellent service. very friendly staff!! gave me a loaner car so I could go about my day and not lose time while they fixed my car speaker.

William H.

4 de mar. de 2015

Pleasant buying experience. Zee, the sales consutlant, went the extra mile to make it possible to get the sale complete in no time.

Dianne

3 de mar. de 2015

My son was buying his first used truck. After much research, he decided to buy his truck at Paul Miller. His experience was great and his sales person, Domingo was very knowledgable and patient. I would buy another product from this dealership.

ChrisRichards1003

28 de feb. de 2015

We have been there to investigate and to buy - A GREAT place to go if you want a no pressure experience from a bunch of very nice people!When we arrived with our 2012 Passat which we had purchased through Michael Sclafani he introduced us to Jeff Brandon who in the snowy weather managed to retrieve 3 different Passat models for our test drive and patiently walked us through the variety of financial and purchase options. When we decided - we left while they prepped the car and got some lunch, brought it back and were welcomed in the service area to relax and have our lunch there by the service team. Again the attitude permeates the entire staff. There must be something they are doing right to have two excellent experiences in a row at the same dealership. We certainly have had some nightmares at other places and have walked away thinking "what do these numskulls think they are doing? they can treat us like we're idiots and still convince us to buy? really?" Thanks to Jeff Brandon and Michael Sclafani for the great purchase experience. I have been there fore service 3 times and they were courteous and helpful, always completely explaining they work to be done and finishing the job quickly.You have to go there when you are looking OR when you are buying.

Gabriel Cabedelo

19 de feb. de 2015

Had my Jetta in for a recall and the dealer was great, overly nice Poeple and very efficient!

Rodcruz

7 de feb. de 2015

The salesperson was outstanding. He made a tremendous effort to meet my needs. Domingo Iglecias took his time to explain every single question I asked and informed me in a professional and friendly manner everything I needed to know to make my decision.

Ed -D--

3 de feb. de 2015

I Bought 2014 Jetta S WAGEN sales staff was Very Helpful and Professional MR. Michael & bill Explain everything. I was very happy from them. I Would like to by Another Car. from Paul Miller VW thank You Michael -- ED

Wahlers

24 de ene. de 2015

By far the most enjoyable car buying experience I've ever had. Our sales consultant Mike was truly professional and very knowledgable about all the products. Mike made the whole process from start to finish easy and hassle free. Without a doubt I will buy my next vehicle here. I love the Touareg, and can't wait to buy my GTI here next!

Son

24 de ene. de 2015

I had a recent recall on my car and I needed to bring it to the dealer. I am also shopping around for another dealer as I had terrible experiences with "other" ones in the past. I was reluctant trying a different dealer but as soon as I walked in the door my experience was very positive. The front desk was super friendly, courteous, and reassuring that I would be well take care of. I also spent some time speaking with a sales rep who also was very welcoming and friendly.I would be happy to return to Paul Miller in the future.

Tiago D

5 de ene. de 2015

I recently found myself in need of new wheels and dreaded going to a dealer. My sales associated Domingo made the entire process extremely easy and painless. I would recommend Paul Miller to family friends. There was no battling and no surprises. Will do business again.

Jennifer

5 de ene. de 2015

Peter at Paul Miller was great! The whole staff was so welcoming and I couldn't be happier with my new Jetta !

Katherine

3 de ene. de 2015

I was so impressed with Paul Miller Volkswagen and their wonderful customer service!! I appreciate both Domingo and Craig's help with the purchase of my new EOS and I am delighted with the quality of my car! Thank you for the help I will definitely recommend this dealership!

Steve m

29 de dic. de 2014

I bought my car from Domingo at Paul miller vw. He made the buying process really easy he was well spoken, and overall he was a good guy. My mom is looking to buy a car from them, it's just a matter of when they'll find the right car for her.

rpz803ss

23 de dic. de 2014

"Right car to buy, Wrong place to buy it" Purchased used 2008 Passat from Paul Miller VW. I planned on going to DMV to title & register the car. I was told by Craig Dotoli, manager, to register the car at the dealership is the same as if you were to go to DMV. My sales rep Jeff Brandon, nice guy, said the dealership had the title, so I didn't think twice. This car is a gift for a friend who had suffered a brain aneurysm back in 2013, was in the hospital and rehab for 8 months, lost his car and if it weren't for some close friends, he would have lost his house as well. The car cost $7300. The paperwork presented read $7306, (no big deal) car was paid in full. I was then charge an additional $299 to prepare the documents and an additional $25.00 because when P.M. took possession of the car, title wasn't put in dealerships name. Now, Craig is telling me that the car's title will take up to 1 month to get.. This car was a Christmas gift, Craig was aware of that & the story I just explained. I could have had the car's title if I would have went to DMV in the first place. Instead, I was charged an extra $329. I called him out on this, and that I needed the title much sooner then that, Craig promised he will get back to me. I left three messages since then, he hasn't returned any of my calls. It would have been nice to present this car with the title in hand to a friend who it took nearly two years to get his life back. Craig clearly knew what he was doing, and has done this before.. Just look at the reviews."Missing Title - Poor Response "&"If you like a runaround this is the place for you" .. Bad way to do business. Less

Raymond

22 de dic. de 2014

Great help, awesome sales crew, associate was always involved and a help from day one.

rpz803ss

20 de dic. de 2014

Purchased used 2008 Passat from Paul Miller VW. I planned on going to DMV to title & register the car. I was told by Craig Dotoli, manager, to register the car at the dealership is the same as if you were to go to DMV. My sales rep Jeff Brandon, nice guy, said the dealership had the title, so I didn't think twice. This car is a gift for a friend who had suffered a brain aneurysm back in 2013, was in the hospital and rehab for 8 months, lost his car and if it weren't for some close friends, he would have lost his house as well. The car cost $7300. The paperwork presented read $7306, (no big deal) car was paid in full. I was then charge an additional $299 to prepare the documents and an additional $25.00 because when P.M. took possession of the car, title wasn't put in dealerships name. Now, Craig is telling me that the car's title will take up to 1 month to get.. This car was a Christmas gift, Craig was aware of that & the story I just explained. I could have had the car's title if I would have went to DMV in the first place. Instead, I was charged an extra $329. I called him out on this, and that I needed the title much sooner then that, Craig promised he will get back to me. I left three messages since then, he hasn't returned any of my calls. It would have been nice to present this car with the title in hand to a friend who it took nearly two years to get his life back. Craig clearly knew what he was doing, and has done this before.. Just look at the reviews."Missing Title - Poor Response "&"If you like a runaround this is the place for you" .. Bad way to do business.

Megan

16 de dic. de 2014

The entire staff was extremely friendly and helpful, especially Domingo. They made the entire process extremely easy and I am so happy with my new Jetta!

megmul21

16 de dic. de 2014

The staff was extremely friendly and helpful, especially Domingo. They made buying my first car a fast and easy experience. And I absolutely love my new Jetta.

Jennifer S

12 de dic. de 2014

Paul Miller VW was a low pressure, very informative buying experience. The spent time with me making sure I got the best deal possible. I love my Passat and would recommend a VW and the Paul Miller Dealership to anyone looking for a car!

Ashley

10 de dic. de 2014

My second experience at this dealership in 3 years. Both times they were extremely helpful and open to "working" with me and making me as happy as possible. I would definitely recommend this place to a friend!

JT

4 de dic. de 2014

I've been a Bernardsville VW customer since 2000 and I just leased my sixth VW.Came to Sales knowing exactly what I want and Bill Gaffney made it quick and easyto locate my new car.

JLK

4 de dic. de 2014

Great service department. Always clean and very well maintained. Prompt service dates.Thanks!!!

PRVW

29 de nov. de 2014

Bought two VW's in one month from Paul Miller VW, it's been over a month and we are still waiting for our registration of one of the vehicles since they don't have the title as of yet. Is the dealership suppose to have a "title" prior to selling it to the consumer?? I think so!No one seems to care, though they want to move units and charge you $299 for paperwork handling...Poor follow up, promises, promises and promises....and we are still waiting for this title. Ever since Paul Miller took over from Bernardsville VW the experience has gone down hill.

bill k 1941

26 de nov. de 2014

We have purchase three vws from this dealership and we have alwys had high regard the way we were treated. Michael was great to deal with. He treated us as family and was very professional.

bachana33

26 de nov. de 2014

I leased a Passat 2015 1.8T over the weekend and the overall experience and service were awesome. Domingo I. was courteous and patient with my doubts and second-thoughts and allowed me the time and space needed to come to the decision. I traded my old Passat very reasonable price. Awesome experience and the dealership is highly recommended.

rdamster

25 de nov. de 2014

I'm going to move to a different dealer. Ever since Paul Miller took over from Bernardsville VW the experience has gone down hill. Now they charge a Misc Fee for each service on top of their normal service charges.

Tomasz

24 de nov. de 2014

Excelent costumer service, no problem, great prices. Thank You :)

Gregory Gilmore

21 de nov. de 2014

Jeff Brandon and Craig Dotoli made our car leasing experience a pleasure! They were both consummate professionals who took the time to address all of our questions and concerns. Most importantly, unlike with some other dealers we visited, Paul Miller VW stood by the details and terms set forth in its ad.

William C. Dodd

18 de nov. de 2014

Excellent service and very quick. They cleaned the car inside and out.

CAM503

14 de nov. de 2014

Great team, easy process, took care of everything i asked for.

YP

13 de nov. de 2014

Peter Franzoni made our car buying experience smooth and pleasurable. The whole process was efficient, and I almost enjoyed it. I definitely recommend this dealership, and I will be back for my next car.

Judy

12 de nov. de 2014

We were totally helped to our satisfaction all our needs were met and they stood behind their warranty to fix the problem

Paul E. Leporino

4 de nov. de 2014

Excellent service! They treat us like family!!! I would purchase my next car from Paul Miller Volkswagen!!!

Stan Stoler

1 de nov. de 2014

I've had to edit my comments at the risk of being too long-winded. The Readers' Digest version is this: after deciding to purchase my VW on behalf of a family member at lease end I was told by VW to deal directly with the dealer to streamline the process. Of course, there's also a profit for the dealer but I'm alright with that if they make the process easier. Dealing with the finance manager at this dealership -Craig Dotoli- turned out to be an exasperating experience. The requested sum of money was paid to the dealer, including all motor vehicle and registration fees for the out-of-state transaction. By the way, this final sum was several hundred dollars higher than the initial quoted price and was not really satisfactorily explained; yet, I wanted to complete the transaction and wanted to trust the integrity of the dealer. (You can stop laughing now!) In summary here 's what happened: a) the car couldn't be driven for ten days after the temporary plate expired because the dealer didn't realize they had already received the necessary paperwork from VW and that it was just sitting on someones' desk in the interim; b) calls to Craig Dotoli during this period resulted in not a single callback; only persistent calling got me through and his explanation was "we haven't received the paperwork yet"; c) the registration fee had not been paid to the state even though this fee was specifically paid for with my check. Item "a" is excusable as a normal screw-up that could happen anywhere. But the persistent lack of communication from the finance manager was intentional. He's one of those people who uses voicemail as a "do-not-disturb" sign. Worst of all, the registration fee that the dealer collected from me was not paid to the motor vehicle bureau. No explanation has been forthcoming. This is a nice, clean-looking dealership but I was treated very shabbily by their finance manager who, with his profit in hand, just wanted me to disappear. Caveat emptor!

Jana

17 de oct. de 2014

I went to Paul Miller VW to replace my current 2012 Passat which was declared a total loss. I met with Domingo and Craig and they really came through for me. Domingo even followed me to the car rental place and brought me back to VW while my new car was being detailed. They went above and beyond expectations the whole time I was there. Thanks again guys! I love my new car!

Jeff Bradley

13 de oct. de 2014

Very happy with the courtesy and the way I was treated with respect.

jana02

10 de oct. de 2014

Domingo Iglesias and Craig Dotoli were amazing! I was in an accident with my 2012 Passat and on Tuesday was told by insurance it was a total loss. I was completely without a car. I went straight to Bernardsville and Domingo and Craig were on the situation straight away. I was even able to pick up the car that day. Domingo even followed me to drop off my rental and bring me back to the dealership. What a class act. Thanks for all your help and making an incredibly stressful situation bearable.

Barbara

8 de oct. de 2014

I made my appointment at the last minute. I dropped the car off at my appointment time, was told it would take 1 hour to complete. And, in one hour it was done! I even got a rebate. Couldn't be happier.

sovermetal

4 de oct. de 2014

Well satisfied with the painless experience of leasing a Jetta from Bill Gaffney at Paul Miller. No pressure, friendly and well informed. Took about 1.5 hours including test drive and picked up car following day.

david

3 de oct. de 2014

When my 1979 plymouth finally bit the dust i dreaded the idea of having to go through the car buying process, which obviously can be quite stressful at times given the magnitude of this impending purchase/commitment. And it was quite stressful, at least it was up until I went to this dealership & was greeted by Peter Franzoni. This dude exemplifies all of the great qualities a consumer would prefer to have in a sales consultant. He was incredibly educated about VW vehicles & great at communicating that information. But more importantly he was affable, honest, and an all around good dude. So go there & ask for him and I assure you'll have a good experience

Tara Marrero

30 de sep. de 2014

I was referred to Domingo by a trusted family friend and it was a great decision! After having looked at another dealer I went to visit Domingo and the Paul Miller team and immediately felt like family. Domingo made my first car buying experience as smooth and simple as possible, and worked to meet all my needs, both in what I wanted in a a vehicle and financially. I am so excited to drive my new 2014 Jetta and had such a great experience that my family members have already started speaking with Domingo about purchasing their next car from Paul Miller Volkswagen!

Art Lisciandro

17 de sep. de 2014

I am extremely satisfied with my experience of leasing a 2015 Golf. Peter Franzoni kept meupdated on the arrival information of my vehicle which I had ordered a few months previously. Peter gave me an excellent introduction to the new Golf's features when I picked it up.

fk

8 de sep. de 2014

I've found the service at Paul Miller to be efficient and staffed with very competent people. My issue is with VW and the way in which they erroneously managed an extended warranty I applied for.

Becky the Beetle Fan

5 de sep. de 2014

I had the pleasure of working with the salesman Michael. He was professional, friendly, knowledgable and knew how to to everything right to make the experience of buying my new VW Beetle a fantastic experience. I couldn't be happier with the experience and the car. Thank you Michael for being a true professional! Rebecca Dippolito

MarilynHathaway

10 de ago. de 2014

I was deciding between two cars, and Domingo Iglesias was the salesman that I had the pleasure of dealing with. He was good enough to hold the car of my choice, and when we came to pick the car up he made sure that I had a good understanding of using all of the extras. He even offered to have me come back if I needed any extra guidance. I would certainly recommend Domingo to any of my friends if they were about to purchase a new or used Volkswagen. I love the Volkswagen Passat, and I am very pleased with all dealings with Paul Miller Volkswagen, and especially dealing with Domingo.

Marie Biondo

10 de ago. de 2014

Excellent. Dan Kovacs goes above and beyond that is why I am a repeat customer.

AJ

10 de ago. de 2014

Sales Rep was very helpful throughout the process of buying the car and answered any questions I had. He responded to my emails and phone calls quickly.

Marie Biondo

8 de ago. de 2014

Excellent service form Dan Kovacs. Highly recommended. He is courteous and goes above and beyond. This is my second experience buying a vehicle from Dan and I am very satisfied.

joel dorow

28 de jul. de 2014

car repaired to my satisfaction.fluids replaced, tires rotated. minor issues occurred:one tier was inflated to 48psi. all others were 10psi less. i returned to the service desk which had been closed. the cashier was still there and was excellent and found a service person to help. by then, i had figured out the problem.clock had reset to 00:00 due to replacement of headlights and i assume re-set of overall car system.

Ron

26 de jul. de 2014

Professional & knowledgeable staff.

Douglas Hager

13 de jul. de 2014

Everything was done on time and without any difficulties. The service adviser was friendly and very helpful!

WSussi

4 de jul. de 2014

We were pleased that it was real easy to do business with this dealership specifically with Jeff Brandon. He was knowledgeable and took the time to not only explain the car features but after the sale introduced us to the service department. I was real pleased to know that this dealership offers loaner cars when it's time to bring in your car for service.

2011 Jetta

27 de jun. de 2014

Although the whole process was good, I would say that the 112 CPO Inspection was rushed. Had isues the same night I bought the car home. Was told that this particular dealer is very picky with its CPO Inspections. On the contrary I have to come back to the dealership not once, but twice for a repair on a CPO vehicle. My sales person was great, but was never offered and compensation for the inconvenience of coming back to the dealership for the repair. The price paid on the vehicle was fair and the trade in was not fair, but I made the deal knowing that as well. Overall a decent experience and will learned a few things of what not to do on my next purchase.

Diane

19 de jun. de 2014

I had my VW Jetta serviced here, I would recommend it. They were friendly, quick and even washed my car.

mbparkes

16 de jun. de 2014

The appointment was done promptly as scheduled and all was handled well. The service representative Tom, was helpful and came outside with me after the car was finished to help program the Bluetooth cell phone for the car. The car was ready and washed.

johndjr

13 de jun. de 2014

Greeted in a very friendly way by Peter Franzoni. He spent time talking about all of the safety features, let us test drive the vehicle and went over all of the features/options. Very pleasant experience and no pressure. Craig also did a great jon getting all the paper work together for financing.I would recommend this dealership to others.

Cathy

12 de jun. de 2014

Always pleasant and professional, which is why I 'll continue to lease from them (3 cars so far!). They treat you like gold!

Jacqueline Dunn

11 de jun. de 2014

Mike S was really great to work with, he did not pressure me and gave me the full details of my lease agreement to make sure I made the decision that was right for me. I love my new car! This is my second time with Paul Miller Volkswagen in Bernardsville and it won't be my last!

Dr. Mary Travers

7 de jun. de 2014

Wait was a little longer than expected. Compared to last service 98% improvement.

Dana Hoelzel

4 de jun. de 2014

Peter Frazione was the best car sakes rep we have ever had! We would recommend Him to everyone.

donhaines3

2 de jun. de 2014

Just made my life so much easier... He understood my needs and situation and made it a seamless simple process and it was a pleasure to buy from him. Going to recommend a couple friends talk to him as well!!

Ernest Peters

30 de may. de 2014

I just want to say thank you for the great service on my car.. I really appreciated the easy online schedling and the friendly staff who drove me to my office and picked me up when my car was complete.Thanks again Ernest Peters

john p. ruehl

25 de may. de 2014

Excellent experience.. From salesman Dan and finance guy. ( sorry don't recall his name).

Cindy S.

19 de may. de 2014

Everyone at this dealership did their very best to make us happy when we ran into a little problem with our VW Bug. Andrea & Jamie bent over backwards to shuttle loaner cars to us, Bill reached out to the VW's Regional Office to address our concerns, and Michael did an excellent job putting together our deal for an adorable NEW Beetle Convertible. We even had the opportunity to deal with Mr. Miller himself. He was kind, thoughtful, and wanted to make sure we were happy when we walked out the door. This dealership is the real-deal. They made what seemed like an impossible situation right for us and made a friend for life in the process. Don't go anywhere else! Thanks, Paul Miller VW!

cindysmithteach

18 de may. de 2014

Everyone at this dealership did their very best to make us happy when we ran into a little problem with our VW Bug. Andrea & Jamie bent over backwards to shuttle loaner cars to us, Bill reached out to the VW's Regional Office to address our concerns, and Michael did an excellent job putting together our deal for an adorable NEW Beetle Convertible. We even had the opportunity to deal with Mr. Miller himself. He was kind, thoughtful, and wanted to make sure we were happy when we walked out the door. This dealership is the real-deal. They made what seemed like an impossible situation right for us and made a friend for life in the process. Don't go anywhere else! Thanks, Paul Miller VW!

ENF

15 de may. de 2014

All work completed on schedule with great quality.

donna nettune

14 de may. de 2014

My 10,000 mile service was scheduled and completed in a most timely, professional and efficient manner. I was pleased with every facet of the process and continue to love my passat.Thank you to this dealership for their commitment to excellence.

CherylPawlowski

13 de may. de 2014

Very pleased with the customer service I received. Everything went well, employees that helped me were courteous. I would get my car serviced there again.

C. M.

11 de may. de 2014

I was very pleasantly greeted, everyone was quite friendly and thoroughly explained what service was to be performed. I opted to wait for my car, and the waiting area was clean, comfortable and well-lit. The service group was also very helpful and I happily found my car exactly as I had left it - the seat and mirrors were all at the same setting. I will continue to use this service/dealership for my vehicle!

Matt Karner

8 de may. de 2014

We were visiting family in NJ and realized before heading home to VA that our car was hemorrhaging coolant. VW Roadside Assitance towed the car to Paul Miller VW and they got to work early Monday morning. We understand the parts took an extra day to receive but Andrea offered us a loaner, kept in constant contact with us throughout the process, and got us in touch with VW to help with some of the unplanned expenses that were the result of our extended stay. All in all, Andrea was amazing in working to get us back on the road in a timely manner...much appreciated!

Sandy Bradley

1 de may. de 2014

An emergency stop at this location turned out to be a much more positive experience than most emergencies are. Within an hour, the repair was done and I was on my way. The service staff was professional and courteous and the waiting area very comfortable. Because this dealership is near to my home, I would not hesitate to visit for service again even though this is not the dealer from whom I purchased the car.

mbaaron

30 de abr. de 2014

We very much appreciate our buying experience at Paul Miller VW. Peter showed us a number of cars and took us out in several of them, and really helped us understand the features and benefits of each. We finally made a selection and could not be happier with our Jetta.

David Voight

25 de abr. de 2014

Service Dept was excellent.Andrea is an excellent VW rep and very professional - she took the time to help me resolve all issues.People like Andrea are why I have continued to use this dealership.

gclahn

24 de abr. de 2014

We leased a 2014 VW EOS from Mike Scalfani, after expiration of the lease on our 2010 VW EOS. We negotiated the lease with Michael while we were still living in Florida. He arranged to have the car ready upon our arrival in New Jersey, where we spend the summer months, and to have the car registered in Florida. We turned in the 2010 lease car at a Florida dealership before coming north. We could have taken a new lease in Florida. However, we waited to lease in New Jersey because of the positive experience we had with Mike when we took the 2010 lease at Bernardsville VW. Mike is highly professional, competent and a credit to Paul Miller VW.Gerry and Karen Lahn

Laszlo Kiss

22 de abr. de 2014

I walked in without an appointment at 10 am and my car was serviced by 2pm that day. I was given a curtsey ride back to my house immediately. They are always very courteous and helpful and even offered to have my car washed on another day since there was no time since I needed it back so soon.

KS

21 de abr. de 2014

Outstanding all around.

Jana De Fillipps

21 de abr. de 2014

I went in for my 30,000 mile service. I dropped off my car a little before 8AM and the car was done and washed before 9:30AM. I was happy that it was completed so quickly

lisasw2003

20 de abr. de 2014

car was not running properly the night before. was able to bring the car in next morning without an apppointment and had the car fixed by end of day. Thanks!

Frank Zajos

19 de abr. de 2014

Tom in the service department was very helpful when I brought my vehicle in for service. He explained all work done to my Volkswagen thoroughly and kept me posted on all findings when I brought my vehicle in for a scheduled 120K service.

sweencathy

14 de abr. de 2014

I came in for service had been having trouble with another VW dealer I was concerned as to the bill Mr Walker came out of his office and helped me explained everything to me completely very nice , I will only use Paul Miller from now on.

Daniel obrien

13 de abr. de 2014

Always the best! Thanks guys. Hello marlene!

Rich Clawson

11 de abr. de 2014

It's all good at Paul Miller!

Kathy Van Der Stad

10 de abr. de 2014

Always wonderful service. Love my Tiguan!

altheapj

10 de abr. de 2014

The sales persons were very nice and friendly and nice, the deal was real. It was so good I travel over 90 miles. I think that the car should have been cleaner inside. The deal was nice so I will not complain. The price was worth it. I was not there that long less than 2 hours.

Carlos

4 de abr. de 2014

Very friendly place to go shopping for a vehicle, service, or just to stop by! Everyone is happy and helpful.

jca91945

4 de abr. de 2014

15 years a VW customer, I found this dealership the most uncooperative with a monumental lack of customer loyalty. Be very careful. Write everything down, because they due have a practice of denying any claims. Car options claimed on the CC Executive I leased were never installed or available on this car. True, buyer beware, but with 15 years of history I expected more, and with all the options claimed I would have to spend 5 hours at the dealership going over them all. Mr. Miller ( Paul Millers son ) gave me lots of lip service, but no resolution to my problems. With 200 miles on the car, I asked to please take the car back for my total refund, and was told they were not the company that hold the lease agreement, so they could do nothing about it. The car itself is a great car, BUT, go to another dealership.

Pat B

29 de mar. de 2014

Bill Gaffney is the most professional, attentive and straight forward salesperson. The proof is in the pudding; this is our third time leasing a car with Bill and we will be back for a fourth. Mr. & Mrs. Bothe

T.D. Miller

28 de mar. de 2014

Completed all service requirement asked for in a timely manner

Karen

26 de mar. de 2014

Very happy with the service I received

ihateVW486

28 de dic. de 2013

Extremely rude customer service (Joe Fallivene). Paul Miller broke my window track and they refuse to fix it. Now my window won't shut all the way. They also did an oil change and left a metal sheet loose which was clanging around until I got it fixed at another dealer. Joe will tell his customers to "please give him all 10s" on the electronic surveys. I was not sent a survey because I was not happy with my experience and they do not appreciate honest answers.

arunrahul

24 de jun. de 2013

I recently a bought a CPO 2011 VW GTI. Jeff Brandon was upfront and open about the price of my trade in and the car which i was buying.The price was the most competitive when compared to other dealers in my area. The whole deal was finalized in few hrs and i had the car next day. The new car runs great. Thanks Jeff.

dickie247

18 de abr. de 2013

Mis-sold the car, dealer used paperwork to hide the fact that a car that came with no options, had in fact had an option that could not be de-selected actually deselected by the dealer (Of note VW still advertising a car online that is NEVER fitted with the spec). Let's put it this way - buy a car from paul miller vw and count the wheels before driving off, as far as they are concerned if it only has three then it's your fault not theirs. Also turned up to collect the car and the dealer refused to hand over the keys, saying my wife needed to sign for the car (Untrue and the second time I turned up she did not have to), despite calling twice to let the dealer know I was coming alone, and having already paid for the car. Therefore illegally withheld the car keys. Don't be fooled by the smiles. The laugh being WE BOUGHT THIS CAR ONLINE - all they had to do was hand over the keys. Shake hands with them by all means, but check how many fingers you have afterwards. Bad use of Paul Millers name.

egholdor

3 de mar. de 2013

My wife and I visited this dealership on 3/2/2013. We are in the market for a new car and considering Passat. We waited in the showroom for about 5 minutes. There was no receptionist around and none of the sales folks asked if we needed help. I could have understood if they were busy but there was one other customer when we got there. I am not sure why but the sale folks seem to be unhelpful to say the least.

sheap4

24 de ene. de 2013

Awful, took three trips each lasting three hours to fix one small problem with my door handle. These workers are incompetent, slow, and unreliable on followups

paulfhahn

7 de sep. de 2012

I have been going to this dealer for service for several years since they are the most convenient Volkswagen dealer. The experience is very mixed. Most recently, we needed to replace a broken strap for the gas tank. They didn't have the part. The promised the part four days later. We showed up, no part, no apology. They promised the part three more days later, this time they promised to call to confirm. No call. It is now nine days since we brought the car in ...I called to see if the part has arrived. They don't know, they will have to find out and call back.

prk65

24 de mar. de 2012

I want to compliment Mike Sclafani and the staff at VW of Bernardsville for making this the easiest and most satisfying automobile purchase that we have had in 25 years of car buying. Mike's friendliness and knowledge made us feel very welcome and even though we did not go into the dealership looking to purchase that day, we left with an order for a brand new Golf TDI. Even though the car was not in stock, Mike was able to find one with our specifications and have it delivered within a week. He was in constant communication with us the entire week via phone and e-mail on the progress of the delivery and then did a terrific job at the time of pickup. We just love our new car and would definitely recommend Paul Miller VW of Bernardsville and especially Mike Sclafani. We can't wait to come in for another one.

wilsonjc

12 de ene. de 2012

Our customer service sales rep at Bernardsville VW, Peter Franzoni, was simply superb! We never - ever - felt like we were getting the hard sell. We would have walked out of the dealership had that been the case. Peter was very thorough in answering all our questions. And he was very detailed showing us the features of the car after our purchase. The car is great -- and Peter has always followed-up quickly with me with any questions I left by phone or email. Again, can't say enough good things about Peter!

jyagoda

2 de ene. de 2012

This is my second leased car from Bernardsville VW and would recommend this dealership. Jared Strowbridge sold me my first VW and he saw to it once again that my needs were met with sincere professionalism. I really appreciate his attention to detail and making sure I was comfortable with the car.Thanks Jared you were right -- I love my Jetta

RubyM

29 de dic. de 2011

Michael Replied to my Internet query with a good number. Ip talked to him and he came back with a better number. Straight talk and no tricks and gimmicks. The whole sales was finalized in 1 hour over the phone.

Louise Goldsmith

28 de dic. de 2011

My experience began with Heather who answered the phone in a very warm and welcoming manner. Heather transferred me to Jesse in sales. Working with Jesse has been wonderful. Jesse is knowledgeable, professional, thorough, conscientious and very polite. He was also very patient with me in explaining how everything worked in my new car. Marc in finance was efficient, helpful and kind. Overall, my buying experience has been a positive one. I have already referred friends to Bernardsville Volkswagen and will continue to do so.

lawrencedc

28 de dic. de 2011

This is my third consecutive leased car from Bernardsville Volkswagen, each time working with Jared Strowbridge. This time i decided to lease a Jetta after two Beetles. I like the cars, the helpful and knowledgeable service that Jared provides, and the friendly atmosphere of the dealership, including the times I come for my scheduled maintenance visits throughout the lease. I was able to obtain a lease which was less expensive than the lease I signed 36 months ago, which helps in retirement. My wife's VW lease expires this spring and she plans to return to see Jared as well.

skipdok

20 de dic. de 2011

Easy sales process, responsive sales person, and came in with attractive pricing versus others I was looking at. Also convenient to where I live for servicing

thurgoods

20 de dic. de 2011

This was my first time visiting Bernardsville VW. I had a great experience purchasing my certified Tiguan with Michael Sclafani. He was very honest, friendly and courteous. I was able to get a great deal too. When I went to pick up the vehicle Michael went over everything with me. He saw that one spot in the car was not vacuumed to his standards and he went out and did this himself! This is commendable customer service. I would highly recommend this dealership.

Blackcloud12

15 de dic. de 2011

This dealership stole my deposit of $750.00 and would not work with me to settle this botched transaction. The sales manager told me rudely "Your not getting your deposit back!". This happened because i decided not to wait until february 2012 for a car ordered in november 2011. Please look at their other negative customer review on google before shopping there. Avoid this dealership!

tehrani_fm

15 de dic. de 2011

Peter is a lovely person and he has passion for the cars he is selling. He (and Mark) made my first ever new car purchase easy. I am happy about the price and the car.

MStrnatk

6 de dic. de 2011

Jesse was very patient and accomodating contributing to a GREAT experiece for us. He made the whole transaction pain free and gave us the deal that we wanted. This is our 3rd car from this dealer. We keep coming back because of the deals they offer, the great sales staff and especially because we've always had a great experience with their service department. Overall their customer service is top notch.

Jessicanicolelissy

5 de dic. de 2011

Jesse was awesome! He went through the feature of the car during the initial meeting, the test drive, and at the time of purchase. He answered every question before I even asked. He was always one step ahead of me.

xxxx on wheels Pat

5 de dic. de 2011

Dear Bernardsville VW dealership:I'd like to compliment one of your employees, Mike sclafani, for the excellent service he provided me last week and beyond. Mr. Sclafani stayed in touch and was honest and very helpful, during my experience with him and others. I'm really pleased with the service I receive at your branch. However, Mr. Scla fani's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with this Auto dealership for years to come, as your dealership support for veterans, is second to none and would recommend you to all veterans, looking for some great services, deals, customer satisfaction and honesty.Again, thanks to the whole team and staff, for such a great experience. Sincerely,Patrick Jean

crossterri

1 de dic. de 2011

I always heard this dealership was tops, but having experienced it first hand I only have good things to say about them. My salesman, Jared, was very professional, friendly and made my leasing experience wonderful!! Mark, the financial guru was also very friendly and professional. I look forward to many more years working with this dealership. My top ratings are simply based on my experience with this fine team!

maumo

30 de nov. de 2011

We had a great experience. Michael Sclafani was friendly, courteous, available to answer to all questions. We visited the dealer 2/3 times to try a different car and Michael was always nice and we didn't feel any pressure. We highly recommend Bernardsville VW dealer and ask for Michael Sclafani.

LissyS

30 de nov. de 2011

Jesse was fantastic! I like how he asked me what I wanted to drive right away rather than lolligag. He was extremely friendly and knew exactly what he was talking about. It was a pleasant experience and I'll definitely recommend Jesse Giordano at Bernardville Volkswagen!

mmaiurano

30 de nov. de 2011

My wife and I have always thougth about purchasing an SUV, but never considered VW. We'd looks at a number of different models prior to walking into the Bernadsville VW.We were met by Jared Strowbridge. He was absolutely friendly, patient and extremely knowledgable. He did not pressure us and was an absolute wealth of knowledge.Jared wored with us, and we ended up getting the 2012 Tiguan. Jared was very supportive throughout the process.I would definitely recommend VW and they can expect my future business.

Hemant Jiwnani

30 de nov. de 2011

Was very Happy with the over all experience with the dealership and the car.. Dan was very profesional and pleasent to talk to. Will recomend this dealership

kathleenfallon

25 de nov. de 2011

A great car-buying experience. Fair deals, nice staff and super service! This dealership provides quality service and everyone there from the owner to the techs are friendly and professional. Highly recommend!

ccmike

16 de nov. de 2011

My wife and I have used Bernardsville before and have always had a good time. We recommend Jared to our friends and Marc who does the paperwork is very nice and helpful.

pvdecanio

14 de nov. de 2011

I love the car. It is extremely comfortable and the performance is amazing. The sales personnel at VW Bernardsville were very friendly and the purchase process was painless. Thank you.

mwmurata

13 de nov. de 2011

Low pressure, down to earth trustworthy sales team. None of those fast talking high pressure sign now sleezeball sales trolls. I highly recommend this dealership!

frankambro

10 de nov. de 2011

We had a great experience. Michael was friendly, courteous, knowledgable, and a pleasure to deal with. Our expectations were totally met and we highly recommended Bernardsville Volkswagen!

dozer3677

26 de oct. de 2011

This is a great dealership. I had been searching for my car for a few weeks, as it was not widely available. I had been talking to dealerships left and right, and most left me w/that "sleezy" salesperson type vibe. Maybe 2 or 3 of the places I spoke w/didn't give me that feeling. But the level of service and customer appreciation I felt from Bernardsville was like no other.Upon finding the car on some random auto site, I emailed the dealer right away. And unlike EVERY OTHER PLACE I CONTACTED, Heather responded to my email in LESS THAN 5 MINUTES. WOW!!! We practically had an entire conversation over email in less than the amount of time it took for any other dealer to just get back to my first email. I finally called her later that night, and she placed me in contact w/Kevin. Kevin was very friendly, helpful, and straightforward. The amount of time he spent w/me was, IMO, pretty crazy. He was so unbelievably helpful. We went over everything possible. He has even contacted me a few times post sale to see how I was, what I still felt about the car, and to see if he could help me in anyway possible. And he has. He has still been there to answer questions I may have. When I went back to pick up my plates, he pretty much dropped everything he was doing to just come out and put my plates on for me. AMAZING. The people at this dealership have been amazing, and again, IMO, BAR NONE. I would highly suggest Bernardsville Volkswagen to ANYONE looking for a new or used car for just their staff ALONE. Thank you Heather, Kevin, Mark & the rest of the Bernardsville team for helping me get into my new GTI. The drive up there was worth the time. Take care;C.H.

saschapeyer

25 de oct. de 2011

Mike M Boettcher provided great service and i would definitely recommend this type of service to friends and co-worker. the process from start to finish was really a satisfactory experience.

ljsboyle

20 de oct. de 2011

I had looked around at quite a few dealerships and driven a few different cars and found this dealership to be very friendly and professional.

MColeman310

19 de oct. de 2011

It was an enjoyable experience to work with Jared and lease my second VW through him and Bernardsville VW. Jared was always responsive in a timely fashion with any questions that I had. I look forward to working again with him in the future.

efuers

17 de oct. de 2011

I was looking for VW dealerships that were able to offer the 2012 GTI, two-door manual transmission in the base package. I shopped around and spoke with a variety of salespeople at different delearships, and I was immediately put at ease when I spoke with Bill Gaffney of Bernardsville. I normally am on the defensive with car salesmen, but Bill allowed me to feel as though he would be able to do his job without putting me at a disadvantage. I normally feel that these two concepts are mutually exclusive, so this was a relief. Everyone at the delearship was extremely helpful and professional, and they made me feel that I was not being led astray by buying through them. Now, I have my GTI, I love the car and I truly feel supported and know that they wont dissappear if I have a question. I will absolutely recommend Bernardsville, VW to anyone in the market for a VW. Bill Gaffney is a consummate professional.Regards,Eric Fuerstein

lammer

13 de oct. de 2011

Dealing with Bernardsville VW was by far the most pleasurable car-buying experience I have had. My sales consultant Mike Sclafani was great, very friendly, knowledgeable, and helpful. Even though I live closer to the Rockaway VW dealership, I will definitely go back to Bernardsville, totally worth the extra distance. And I will definitely recommend this dealership to others.

dmart14

3 de oct. de 2011

I enjoyed this dealership and the representative I dealt with because they were honest and helpful. They answered all my needs and were very punctual.

mtex

30 de sep. de 2011

Mark the manager and Jesse the salesman were very help[ful.They answered all of our questions and explained the safety ,the warranty ,the efficiciency and features our GTI has.They made buying our car an enjoyable experience.They follow through and deliver.I would highly recommend this dealership for exceptional customer service, education and ease.

roman01

30 de sep. de 2011

Easiest car purchase to date! Was greeted promptly, very professional sales staff. They where able to answer all my questions concerns. I think I was there a total of an hour. In and ou service. Will definitely recommend!

annienloey

26 de sep. de 2011

after feeling like i had a bad expierence buying a 08 vw rabbit, john the used car manager invited me back to solve my problems.john & kevin mccrea bended over backwards to satisfy me.they refunded my full purchase price and put me in a 2011 golf with less than 18000 miles for under 2g, at thier cost price. i highly recommend bernardsville vw & will be purchasing or lease my all new beetle from them. i wish i could retract my last ratings i gave them. this was the BEST aftersale & resale i have had. please, give them a shot BEFORE you buy a vw. joseph kruzelnick

ernes

23 de sep. de 2011

I was looking into a buy for a 2012 jetta and i have to say that Bernardsville Volkswagen was the best.They explained me everything i wane to know,the salesperson"Jesse" was great and honest and i would go back to him for anything i need.The price was the best price that was available with no lies or .....Thank you and i be back for the 2012 vw passat diesel.

mf614

19 de sep. de 2011

they had best price without haggling. no hard sell. very friendly staff. showroom was very clean and felt new. all cars were very accessable. it was a good experience.

RSaulter

10 de sep. de 2011

I had been looking on line for a New Beetle Diesel for a while. On Saturday September 3rd I found your listing for the 2005 Beetle Diesel. I came over that day and Peter took me thru the car and took it out for a test drive and before I left we had completed the purchase. On Thursday Sept 8th Peter call ed me to let me know that the vehicle would be ready for pick up on Friday the 9th. My Son brought me over on Friday and I was taken care of and left the Dealership with the vehicle by 1245. Car was well prepped and I am very happy with the vehicle and with the treatment and service that I recieved from all the personell at Bernardsville VW.Rudy Saulter

JeanKelley

10 de sep. de 2011

Prior to the purchase of this vehicle I would never have described the purchase of a vehicle pleasurable. Mike Scalfani was wonderful. He was patient (as I was not sure which car I wanted), he answered all of my questions, eased any worries I might have had, and made the whole process seamless. You guys do a wonderful job. Kudos for the care you give your customers. You are now my dealership of choice.

answers999

7 de sep. de 2011

Jesse Giordano went out of his way to be helpful. The financial officer Mark was also very helpful. Ho one haggled about the price we were willing to pay.

zhangchunjie

31 de ago. de 2011

Dan was very friendly and helpful. We had the feeling that we are in good hands -- he made a very down-to-earth, serious, and knowledgeable impression. We are very happy with our overall experience with Dan and his company.

hanahighwayhula

31 de ago. de 2011

Jared eased my transition from a lease on a 2009 VW Rabbit to a new lease on a 2012 VW Jetta. He made certain that I got the best possible deal for my budget and walked me through every step of the process from filling out a credit application to securing my proof of insurance to making certain that I was comfortable with the new features of the Jetta. I am amazed that the process went so smoothly and quickly, but clearly, Jared has done a great deal of work behind the scenes to make this transition completely seamlessly. And, best of all, I love my new VW!

crysto4

25 de ago. de 2011

I found this dealership and all who work here to be the best in the business constantly offering help in any way requested about any of the services they offer.A pleasure working with sales and service both although I don't recall the names in service off hand I was impressed with the cleanliness of the shop as well.Thanks,Chris

robnj5

24 de ago. de 2011

I had a great experience with Bernardsville VW. The salesman was very helpful. I was much appreciative that they were able to deliver the car to my home.

lyoncd

21 de ago. de 2011

I initially interacted with Mike B, and he was incredibly straightforward and friendly. I got a good price through the internet, and ended up paying less than invoice for a car they brought in from another dealer. However, we negotiated a price that was NOT the one used to calculate the lease payments ($200 more)! The lease calculations were not transparent, and Jesse was not happy when I asked to see the price and compare it to the invoice. Also, he tried to get me to sign a lease with a date 6 days prior, and was very frustrated when asked to change it, and Mike had to come over and reassure me that that was fair and restore the pleasant atmosphere. (If this were my first visit and not my final visit, I would have taken my business elsewhere based on the unprofessionalism and attitude.) However, I give him and the dealership the benefit of the doubt because he is new and the finance manager was out that day. I would highly recommend working with Mike B.

ajklein31

21 de ago. de 2011

Bill was very friendly, knowledgable, and efficient when it came time to complete the paperwork for the sale. It was a pleasure dealing with someone with his capabilities. He helped us make a good decision and was terrific when we took the car for a test drive (the Jetta TDI). He had all the paperwork in order when I came to pick up the car. He was a pleasure to work with, from start to finish.

meghann979

21 de ago. de 2011

Mike is fantastic! Will refer people to him and this dealership. We love our new Jetta tdi. My husband is jealous and now wants one of his own! We live closer to the Bridgewater dealer, but heard such great things about this salesman, that we traveleled a little further.... Definitely worth it

rfc11

13 de ago. de 2011

Very helpful salesperson (Michael Scalfani) made the purchase a great experience. Our selection of the dealership was initially made based on proximity and the experience we had with the sales person ultimately made this the right selection

KDCarolan

13 de ago. de 2011

I was shopping around for a new lease. I liked the helpfullness and the support of the staff. There was no pressure and Kevin gave me the time I needed to look everything over, drive and contemplate my decision. Thanks!

chrissl223

11 de ago. de 2011

Everything went very smoothly! Everyone in the dealer was very friendly and low-pressure, and they were able to do a out of state lease just in time for my move.

mynewjetta

11 de ago. de 2011

This is an awsome dealership. I loved working with Mike Sclafani, he was very helpful and would recommend him to anyone else looking to buy a car.

Gonskeen

11 de ago. de 2011

2008 VW Jetta SE/ Salisbury Red, 20K miles. Auto/ 6 speed. Found the car & dealership online at eBay & Craigs List. Read reviews on the dealership & felt pretty comfortable about doing business with them. Placed a call & reached agreement on a price with Jesse based on the Pics/Mileage & features I wanted etc. Drove down from Albany, NY region to get the car. Pretty seamless process but I did feel a tad rushed. Brief look over the car & it seemed well detailed with some scuffs/scratches/dings here and there. Some that Jesse pointed out, some I showed to him. Drove the car home & discovered the next morning that the front bumper was off its track & pretty badly scuffed/scraped in several spots, including cracked chrome. I called Jesse & he got the okay from the sales manager for me to return the car for full refund if I wasnt satisfied. Not doing that but annoyed I have to pay to get the bumper looking right since it is more than cosmetic.Good warrantee, base till June, 2012, then certified 2/24 after that. Good thing, because the car has had three issues in my 5 days of ownership. 1) drivers side visor/mirror light doesnt work (it is not the light). Whole unit needs replacing. 2) Passenger side reverse/parking light went out within the first (2) days. 3) The power door locks dont work correctly. Took it to a local dealer today, they replaced (2) door latches, and the locks still arent functioning correctly. My point here is simple. The dealership should have seen the bumper issue & taken care of it BEFORE the sale of this car. Also, do a better/ more thorough job with the certified inspection. Alot of stuff, I know. Overall, I would recommend this dealership for price, professionalism, cleanliness etc to friends/family but suggest they look over and inspect the used inventory more closely in the future.

jgrbklyn

10 de ago. de 2011

Worked wonderfully with an off site purchase based on the Consumer Report system. Made the car we wanted available. Made pick up a charm. Be careful with the meeting with the finance manager. I wasn't prepared for the extras I was offered.

Richard O'Connell

5 de jul. de 2011

I purchased a new VW Jetta. The experience was top-drawer is all respects. The saleperson communicated with me first by email because I demanded it. Once we agreed to terms, I then called him and set up a visit and test-drive. My salesperson, Kevin McCrea delivered on everything he promised - color combination, delivery date, etc. A very good experience all-around.

60johnston

4 de jul. de 2011

Salesman was sincerely helpful, professional and not pushy! I know this dealership from a previous purchase in the family and would recommend them. My new Jetta Sportswagon has received alot of compliments from my friends and family!

stgomes

2 de jul. de 2011

They basically treat you like royalty from the moment you walk in till you leave. Having checked many Volkswagen dealer, this one is the best. They give you the best price and always make sure you are satisfied with what you are buying and I for one was very satisfied. The salesman was so nice and EXTREMELY patient with my mom who is a weak with her English. He made sure that we understood everything from car features to finance. Very professional!

CelticKat

30 de jun. de 2011

Everyone was professional and knowledgeable. They really worked with me to get the car I wanted at the best price. Once I purchased the car they remained in contact with me to make sure I was happy with my purchase and that I was totally satisfied (which I was!) I would definitely purchase a car from this dealership again. And the more I drive my new VW the more I love it!

cmalc

27 de jun. de 2011

We have a wonderful experience at this dealership! I have bought quite a few cars over the years and by far this is the best experience I have ever had! I knew exactly the kind of car of wanted and Jared was so helpful! I love my VW Beetle Convertible and thank you Jared and Barnardsville VW for making this such a great purchasing experience!!!Coleen Malc

estacas

25 de jun. de 2011

This car buying experience was a pleasure. From the moment we walked in the door, we were not bombarded like you often are in other dealerships. We were given a chance to walk around first and explain what we were looking for. At no point during the experience did I feel any pressure from any of the sales people. Michael was friendly and helpful. He was able to answer all questions and give prompt phone call responses. In 2 days I was driving my car home and was completely satisfied.

Wjason

24 de jun. de 2011

Found an excellent deal through Zag.com at this dealerahip. They honored the price with out any bait and switch (as another localdealerahip tried). They gave me an amazing deal on my trade in. Every part of my experience here was outstanding. Highly recommended.

Jhunoval

24 de jun. de 2011

Working with Dan to secure my 2011 jetta was a great experience. Dan the epitome of what a great sales person should be;always willing to help,friendly, and always willing to lend a helping hand.

Asia123

22 de jun. de 2011

This was my first car buying experience and this dealership made it a great experience. Peter was very patience, easy to reach, and explained things very well. The price was great, and the dealership was able to match another quote I had gotten. Peter really worked with me to get me the car I wanted, even though they did not have it their dealership with the options I wanted. He managed to get the car I wanted to the dealership within a week. Another great thing about this dealership, in comparison with other dealerships, is that they attempt to push a hard sell. They are comfortable with you test driving the car, answering all your questions, but they do not hassle you to make a purchase on the same day. This I found to be great, and really took a lot of the stress out of the buying process. Thank you Peter.

koza48

20 de jun. de 2011

We have been leasing Volkswagens from Bernardsville VW since 1995 and each salesperson we have dealt with has been very respectful and easy to work with. In buying our leased EOS and leasing a new Tiguan, we received a team effort from Dan, Mike, John Oliver and Tony. They did not have the Tiguan we wanted, but Dan called around and was able to fine one. When we picked up the car, Dan took the time to explain all the features and indicated if we had any questions, just call or stop by. Bernardsville service is the first dealership we allowed to service our vehicles and we truly appreciate their excellence. I highly recommend this dealership for sales and service

mk6KEV

20 de jun. de 2011

By far the best car buying experience I've ever had. This is the 6th car (3rd VW) I've purchased so I know the typical sales pitch that car salesmen always try to lay on you, but I didn't get any of that here. I found this dealership through Truecar.com and Mike Sclafani was my assigned sales consultant. He did an awesome job of answering all of my questions with the utmost courtesy & expediency, and he was very pleasant to deal with. There was absolutely no haggle, no hassle, I went into the dealership with a guaranteed price & got my price. The sales manager at another VW dealership nearby where I live even challenged me to get the price that I was quoted from Bernardsville, even betting me $500 that they would never honor it. Well, I guess he owes me $500. ;)I would highly recommend this dealership, & particularly recommend Mike Sclafani who really went the extra mile to make the whole buying experience as painless as possible. He got me the GTI with Autobahn package in the color I wanted delivered to the dealership in a matter of days, and was very good with following up every step of the way to make sure I was 100% satisfied with my purchase. If ever I decide to buy another VW in the future I am definitely not even thinking about buying anyplace else. If the service dept is as great to deal with as the sales dept, then they've just earned a longtime customer.

Art Lisciandro

17 de jun. de 2011

I was treated with friendliness and courtesy. All of my questions were amswered to my satisfaction. Each staff member that I met exhibited bothcompetence and a desire to meet my customer needs.

pirocas

16 de jun. de 2011

After web research and speaking to current VW car owners, this was the first dealership that made us feel comfortable in our decision making. We both were very pleased with the staff and are very happy with our new VW Jetta TDI. I look forward to the fuel savings! I would recommend this dealership to friends & family! J. Santos

dlrogler

14 de jun. de 2011

Peter was very friendly and professional with us- -He made the experience an easy one without any real hassles. Hope service is just as nice Thank-you

Dianesjetta

13 de jun. de 2011

Michael and his manager John went the extra mile to make us happy and make the sale.Everything was handled professionally and went smoothly. I could not have asked for a better experience. I love driving my new Jetta.

sharaduniyal

7 de jun. de 2011

I would definitely Recommend Bernardsville and specially Kevin Mcrea .VW jetta was definitely on my mind , but I was thinking of going to other car dealerships as well . After meeting Kevin and him explaining me the features and advantages I was sure that I will get my car from this dealership . He was not pushy at all , but very helpful in me making a decision .He was a true professional and made the transaction very easy and pleasant . I would recommend him and the dealership to friends and family .

dajcrisman

6 de jun. de 2011

Our family would definitely recommend Bernardsville VW as well as our Salesman Kevin Mcrea. The dealership was very easy to find (we traveled from Sussex County) and the inventory is very well stocked. We had gone to this dealership to look at a used Jetta. When we got there the one in particular had been sold. The very kind, knowledgeable salesman Kevin Mcrea was quick to find us a replacement, which turned out to be a better deal all around. We liked the fact that Kevin wasn't pushy, and gave us our space to talk amongst ourselves. The car was for our 17 yr old son and he was very happy with the way Kevin handled our questions. After taking the car home we found there was a minor issue with the door handle that we all missed, our son called Kevin first thing Monday and he was told to bring it back as soon as he could for repair. It was fixed that day...great service...everyone's happy.So our rating of "great" is a true rating. The Crisman Family

jmiller012089

6 de jun. de 2011

Dan was fantastic! I had been to two other dealers before i walked into Bernardsville dealer ship. I saved them for last because i had heard the best things about them via the internet. NOW I KNOW WHY! From the moment i walked in the door, i was treated with the utmost respect and kindness. I was offered and then brought a bottle of water (which had their name sticker on it, which i thought was cute.) I already knew what i wanted and what i wanted to pay and brought the quotes from the previous dealer. I was trading in my Lincoln pickup truck for a Volkswagen eos, looking to lease for 3yrs/36months. I told them what i wanted to pay, what i wanted for the truck, and the deal the other dealers were willing to give me. They met all my requests in a timely manner, and before i knew it i was driving away in my brand new car! (Which by the way, I LOVE!) I would absolutely recommend this dealer to anyone interested in purchasing/leasing a car. Everyone was fantastic there, and its been the greatest experience Ive ever had in a dealership (usually you dread it). Thanks Bernardsville Volkswagon for such a pleasant experience! I, along with my mom (who was there with me) will DEFINITELY be back, and will DEFINITELY be spreading the word to anyone looking for a car that your the place to get it!

bcd002

6 de jun. de 2011

Purchasing my vehicle through Bernardsville VW was to say the least a pleasure and one of the most efficient transactions through a dealer I have ever experienced. You deal with true professionals that make the whole car buying process a lot more comfortable and less stressful. I would recommend this dealership to anyone.

jlongo

31 de may. de 2011

The over all experience was very good. Mike was available at all times to answers question & explain the process. Mike did a very thorough job of explaining all the cars features & was also very non pressure. We felt very comfortable working with him at all times.

RalphPerez

31 de may. de 2011

From the very first email that I sent to Heather Baumeyer the experince was excellent. She introduce my wife and myself to Mike Boettcher. Test drove two Tiguan's and two Jetta's. Was sold on both cars. Ended up taking the Jetta and we absolutely love it.

colbert5

24 de may. de 2011

The entire process to find a car for our daughter to lease was great. From Joe in Service who gave suggestions re car model, to Peter in Sales, the experience couldn't have been better. Both Service and Sales at Bville VW are top quality. They don't waste your time, they are extremely professional and never pushy with respect to purchasing a car.This is our 3rd car from this dealership and I wouldn't go to another one for our 4th! You will be in good hands if you do your research ahead of time and ask for Joe in Service and Peter in Sales.

balajitv18

17 de may. de 2011

It was a pleasure going through my lease activity of VW Jetta SEL and Mike is surely one of the friendliest sales persons I have met (I am saying this as I met at least one sales person each from Honda and Toyota dealers before meeting Mike at VW Bernardsville). My experience with Honda and Toyota dealers were not really great experiences - I was just another customer for them. At VW Bernardsville Mike ensured I get all the right attention and information that I needed to make my decision.Simple gestures make a lot of difference. At Honda and Toyota when the salesmen I met asked for my cell number and I said I dont recollect it they just said its okay, we dont need to have your number. But at VW Bernardsville Mike ensured I call him from my cell so that he can see my number displayed on his phone and noted the number and also wrote it on a small card for my reference and use. (BTW, my cell number was new and I still had not memorized it and thats why I had to tell I dont remember my number :-)). This single gesture was enough and I had made my decision right then as I was convinced I am unique for VW. Rest of the events were just formalities.

scardigno

11 de may. de 2011

I am a very busy professional whose time is very valuable. I called four separate dealerships in an attempt to quote me a price on a specific VW model and trim package. I told each of the salespeople I contacted that I was committed to purchasing a vehicle by the end of the day. NONE OF THE SALESPEOPLE WOULD GIVE ME A PRICE. The idiotic lack of commitment to a price for the vehicle lost the sale for each of those sales people. Then I contacted Jared Strowbridge from Bernardsville VW. Despite being more than 50 miles from my home, and passing more than 12 VW dealerships along the way, I knew I would purchase the vehicle from Jared because I found him to be knowledgable, intelligent, and honest. Jared was helpful throughout the purchasing process and I will undoubtedly keep his contact information for all of my future vehicle purchases.

giggles26

6 de may. de 2011

Jared was great. Great follow through and very professional. Jared called when he said he was going to call and took care of everything from my insurance to my license plates. Made buying a Volkswagen easy. I will definitely come back for another car.

mom2keenanboys

5 de may. de 2011

Awesome experience could not have been better that's why I bought my first vw at this dealer and why I'll be back soon to buy another.Kevin was extremely knowledgeable about the vehicle and went through the whole car with us so we knew how to work everything.

squirrelfrey

3 de may. de 2011

Greeted promptly, shown car of interest immediately, test drove, had the exact car desired, gave me the deal (very close to the deal) that I wanted without haggling, paperwork and delivery went smoothly, and drove off in my fun fun fun car! Dan is an extremely pleasant and helpful sales associate. I really had the best experience buying this car.

carolanned

3 de may. de 2011

Mike was extremely helpful and knowledgeable. He was attentive and answered all my questions. He also asked me some good questions that helped me make my final decision. Hi manner was friendly and relaxed, and I didn't feel like I was getting a "hard sell". All in all, it was a pleasant experience, and I'd buy a car from him again!

danaf

30 de abr. de 2011

Service was great. Michael did a wonderful job in person and over the phone with the initial info. and follow up. Tiguan is beautiful and runs great. Facility is spotless. Haven't been in for service yet but looks friendly and clean. After initial interest, they didn't bug us with emails and phone calls like other dealers.

James Baker

25 de abr. de 2011

Michael Sclanfani made purchasing this VW Jetta the most pleasant experience I have ever had when purchasing a vehicle. He was very knowledgeable, explained in detail the features of the Jetta and answered all my questions before the sale. There was no pressure to purchasse the Jetta. The price was fair to both Bernardsville VW and to myself. I had visited the VW dealership in Bridgewater and was pressured to immediately purchase the Jetta they Had in stock, not the Jetta I wanted. Bridgewater VW gave me misleadidng information. I left that dealer determined to never return.I had the opposite experience at Bernardsville VW. I will purchase my next VW from Michael and Bernardsville VW. Thank you for pleasant purchasing experience.

Michael FitzPatrick

25 de abr. de 2011

BILL GAFNEY WAS THE BEST CAR SALESMAN I'VE EVER DEALT WITH!I AM A SENIOR CITIZEN AND HAVE NEVER LOOKED FORWARD TO MY NEXTCAR PURCHASE EXPERIENCE.....THIS WAS COMPLETELY DIFFERENT, BILLSAID WHAT HE WAS GOING TO DO, EXPLAINED IN "DETAIL" HOW HE WASGOING TO DO IT AND IN THE END DELIVERED ON HIS WORD...COMPLETELY!THANKS BILL,MICHAEL FITZPATRICKNEW VERNON, N.J.

ghukins

25 de abr. de 2011

This is my second buying experience with Mike Boettcher. Mike is extremely responsive, knows his product and is easy to deal with. I did not feel pressured and he made the whole experience a pleasure. Mark, the finance manager, was also most unlike most I have dealt with in the past at other dealerships. He was quick, thorough and didn't try to sell me a lot of things I didn't need or want. This is my third purchase from BernardsvilleVW. I highly recommend them.

broman

22 de abr. de 2011

Mr. Stowbridge was curtious and friendly from the moment I walked into the dealership. He asked if I needed help and answered all my questions percisely. When I decided which model I wanted, he located the car within two days and kept me up to date with a phone call. The finance process went smooth and quickly. I was really pleased with how he went over the functions of the car before I pulled off the lot.

Marie Biondo

12 de abr. de 2011

I was greeted with my name on the board for an appointment on Saturday, 4/9. I met with Dan Kovacs who understood my needs and was very cooperative and made the experience of buying my new VW very pleasant. When I picked up my car yesterday, Dan was very thorough on explaining the operation of the vehicle and answering all my questions.

poleraj2

4 de abr. de 2011

I recently visited Bernardsville VW for the purchase of my first new car. I had recently visited a local VW dealer and my experience between the two was like night and day. My salesperson, Kevin McCrea, was very helpful and attentive to my needs as a new car buyer. I was very nervous about the whole experience but Kevin eased my nerves and made the entire process quick and stress-free. The color I wanted for my vehicle was not available at the dealership, but Kevin went above and beyond by calling a local dealer with the car I wanted and made sure to get it to me as soon as possible. I felt as though I got the best deal possible for my new Jetta and would highly recommend not only the dealership, but Kevin, for anyone who is in the market for a new car.

JEL1

31 de mar. de 2011

Upon arriving at Bernardsville Volkswagen I was greeted by Bill Gaffney. He was friendly and helpful. We discussed my budget and other vehicles I was looking at. He suggested I test drive the Jetta and see how it worked for me. He never talked negatively about the other cars I was considering which I appreciated. I decided to lease the Jetta and was able to return a few hours later and drive my new car off the lot. Before I left, Bill took the time to show me how to work all the gadgets in my car and installed my phone to the bluetooth device.Leasing my Jetta from Bernardsville Volkswagen was a very pleasant experience.

kkramer

31 de mar. de 2011

A very pleasant experience. Michael took the time to explain everything to me, and found the car in the color I wanted. I will definitely send anyone interested in buying a VW to this dealership. Everyone is very friendly and helpful. And service from my previous Jetta was just as good.

GMacPhee

30 de mar. de 2011

Terrific overall experience purchasing a pre-owned Porsche 911. Peter and Rob were helpful, friendly and negotiated a fair price for the car. On delivery day the car was delivered, as expected, in perfect condition. Paperwork was handled quickly and efficiently with no pressure to purchase extended warranties. Great job by all.

brian.schwartz

27 de mar. de 2011

Michael was very attentive, friendly an treated us very well. He certainly cares about the quality of his work and the product that he sells. I would recommend this dealership to anyone that asked about my experience and will come back again int he future.

manda21

27 de mar. de 2011

My Review of Bernardsville Volkswagen:I was extremely satisfied with my whole experience at Bernardsville Volkswagen. Jared Strowbridge was the most professional,informative,efficent sales rep. He was very helpful at all times, explained everything very well, and was very courteous. I would highly recommend Jared to all who are interested in buying a vechicle from Bernardville Volkswagen.

dlw101

21 de mar. de 2011

Purchased my frist car from Peter Franzoni at Bernardsville. Peter was a good salesman. He was helpful and repsonsive to my constant requests. He was not "pushy and overbearring" which made it easy to make an informed, important decision. The dealership is inviting and, like Peter, not over bearring. I did not feel pressured into looking at certain cars or begin pushed into anything I wasn't ready for. Hopefully the same will go for after-sale services!

ALaRose

21 de mar. de 2011

My experience with Bernardsville was great. This is my second Jetta from there. Michael was very helpful and knowledgeable and was great from the first time we spoke via e-mail right up to the day we met in person. We were taken care of while at the dealership whether it was being asked if we needed water, to having paperwork filled out quickly. It was a pleasure working with Michael at Bernardsville and I would recommend him and the dealership. He was great to work with. My husband and I really enjoyed the experience.

HelenHoens

14 de mar. de 2011

My salesperson was great. I spent a lot of time comparing cars and models and I returned to the dealership more than once just to ask him things before I could begin to decide. He answered all of my questions, explained all of the possible choices and helped steer me through the process. He listened to my concerns and responded to them and he treated me with respect and courtesy throughout. I was very pleased.

maesposito

14 de mar. de 2011

Mike was a pleasure to work with and I'll be sure to recommend him to my friends. This was my first experience buying a new car and it went smoother than I could have hoped for. Everyone on the sales floor, including the finance manager, were also kind and helpful and made the entire process seamless.

HELEN WOLF

8 de mar. de 2011

Latest TV advertising for the 2011 Jetta is what brought me into BVW. Exceptional service is what will keep me there. I can not say enough about how Kevin's asssitance helped me make my decision to go with the Jetta. His no pressure sales tactic accompanied by his genuine willingness to take the time to go over the car in detail and test dive made the entire decision making process enjoyable. A pleasantly surprising experience. Aside from Kevin's help I cannot begin to tell you how happy I am with my new car. I was initially concerned about the feel of going from a small SUV to a smaller sedan. Now pleased to report that the roomy interior accompanied by the expansive windows do not leave me with the "closed in feeling" which I had originally feared. The entire car has a "heavy" feel unlike some of the other smaller sedans which I test drove. It really feels like you have something substantial protecting you. Attractive car, smooth ride, great engine pick along with great gas mileage. What more could a girl ask for?

kaplaba

7 de mar. de 2011

My experience at Bernardsville VW was great, my sales rep was very nice and very knowledgeable. My sales experience was comfortable and not rushed or felt like it was forced. At no time did I feel pressure. I would recommend this dealership and my sales rep to my friends.

Gskoufis

5 de mar. de 2011

My salesperson responded quickly to my inquriy, which was critical to getting this sale. Michael was polite, patient and did not force anything. He was also well informed of the vehicles features. I was very pleased with the experience, which was the direct result of dealing with Michael.

nic9915

4 de mar. de 2011

Kevin was very professional, helpful, knowledgeable, thorough and organized. He made the car buying process easy and comfortable. The only thing we would have changed would be to have 4 and 5 year financing both at 1.99%, but understand that this was out of Keving's hands.

ascension

4 de mar. de 2011

I was highly satisfied with my whole experience at Bernardsville Volkswagen. Mr. Kovacs was very professional and efficient. He was very helpful at all times, explained everything very well, and was very courteous. I had phoned the dealership before my visit with some questions and Mr. Kovacs answered those questions at length so that by the time I arrived at the dealership I had all the information I needed to finalize the purchase. Thank you Mr. Kovacs!

MrsBujtas

3 de mar. de 2011

Peter is an extremely congenial and accomodating sales person. He was thorough in explaining the features and benefits of the Eos that my husband and I were interested in buying, and he made sure that I completely understood and was comfortable with the DSG (a new feature to me). Not only would I recommend that my friends and acquaintances go to Bernardsville VW for their well-maintained stock, I would also recommend Peter for their buying experience!

appleb22

3 de mar. de 2011

Michael Sclafani was very nice to me explaining everything about the car, the paper work needed to be submitted and if i have any questions, just call him and he'll be gladly to answer it, even gave me his personal number at work so I can call him directly....He called me when the paper work was done and adjusted his schedule so I can pick up the car at the available time I have. He toured me in the dealership to show me what their services were and the lounge and wi-fi connection if ever I have to stay long. Michael called me 3 days after I picked up the car to check if everything is fine and said just give him a call if anything pops out of the ordinary in the dashboard.....He also scheduled me an appointment in 2 weeks to pick up the plate....I was in and out of the dealership in less than 40 minutes..I recommend this dealership to everyone.

Giants09

24 de feb. de 2011

Experience was great! Would recommend to friends and family. Kevin was one of the best sales person that I have dealt with at an auto dealership. He made us feel very comfortable through the whole process and he was never pushy or impatient. I would certainly buy other cars here because of the overall experience.

filipro1

23 de feb. de 2011

Jared was very personable and was not pushy to get me to buy my Golf TDI at Bernardsville VW. He is very knowledgeable about the car and I was impressed with the length of the test drive and explaination of the cars functions as we were driving. After the test drive and talking about the price of the car, my perception of Jared was that he was honest and up front with me on the price of the car and availability. He also made it a point to let me know how Bernardsville VW is different from other VW dealerships and I can personally confirm this as I had visited several other dealers before coming to Bernardville. I would characterize Jared as a down to earth guy and did not come across as a salesman who wanted me to make a commitment before I left, even though I did, because I liked his professionalism and his true concern for my financial situation and what I wanted in the car.

DennisKalsow

22 de feb. de 2011

I have given Bernardsville VW an excellent rating. I have purchased 2 vehicles from Bernardsville VW over the past 4 years. Each time the service by the staff has been excellent. They are very friendly and helpful. The pricing of the vehicles has been extremely competitive, and their followup with me after the sale has been outstanding.I have taken by cars back to Bernardsville VW for each of my routine services, and have been very pleased their customer service.

cab9403

17 de feb. de 2011

This is my second time that I have purchased a car from them.Love the dealership and how they run. Have dealt with many dealerships and nobody compares to them. This is now the second time that I have dealt with Michael Sclafani.He is the greatest salesperson that I have ever dealt with he makes buying a car so easy instead of being so stressful. Hopefully he will be there in another 3 years when I lease my next car. Thank you Mike and Bernardsville VW for another great experiance see you again in another 3 years.

rygiels

14 de feb. de 2011

Heather Baumeyer got me into the showroom via email and Peter Franzoni then took excellent care to find me the perfect car. Peter was truly professional and would highly recommend him. Thanks to Peter, buying a car was such a wonderful experience!

celestemroman

11 de feb. de 2011

Jared was very helpful and made leasing my 2011 Golf very simple/painless (everything was done over the phone). He went out of his way to get me the car I wanted and, after getting stuck in traffic, even waited for me to pick up the car well after the dealership's closing hours. A+ experience.

J Reimers

11 de feb. de 2011

We recently leased a Routan from Bernardsville VW and worked with Bill. He was professional, friendly and efficient. He listened to us and came up with a couple of options that would meet our needs. We ended up leasing the Routan because of the pricing and because it was a safe and comfortable vehicle that meets the needs of our growing family. Bill was available to us to answer any questions and was very patient while we made our decision - no pressure at all. I would buy another car from Bill for sure.

johannamoore

10 de feb. de 2011

Jared was extremely fair and honest. Would definitely recommend him to anyone looking to buy a car. The car was clean and exactly what I was looking for. While the pricing could have been a little better, we trusted Jared and did not want to have to deal with someone who we were uncomfortable with.

dbt

31 de ene. de 2011

I had been looking at car for several weeks and had visited Nissan, Toyota, Hyundai, and another Volkswagen dealer. The Bernardsville salesman, Kevin McCrea, was far and away the most personable and helpful salesman I encountered in my seach. In addition, there was none of that having "my manager" come out from behind the scenes and try to browbeat me, as happened at several other dealerships I visited. And I believe I got the 'most' car I could get for my money. Another VW dealer offered me the same model I ultimately bought at Bernardsville but with far fewer features and slightly higher mileage. I unhesitatingly recommend this dealer and this salesman. The best car buying experiene I've had over a long lifetime of buying cars.

heatheraloi

25 de ene. de 2011

Michael was very patient and straight forward with us. He was very kind and professional and made us a deal we couldn't refuse. Michael took the time to show us every feature on the car inside and out in zero degree weather. The dealership was clean and had a pleasant atmosphere. Michael called to check on me and my new car and he was very easy speak with. I would highly recommend Michael to anyone and we will continue to go to him in the future.

donbgilmore

19 de ene. de 2011

Dan helped us locate and purchase two cars for our family and was extremely helpful - even delivered our recent purchase ahead of a blizzard! The service at Bernardsville has always been extremely good and we have always enjoyed a positive experience. Highly recommended.

hockey3

19 de ene. de 2011

After seeing a car online I emailed the dealership and was contacted within the hour by Mike Sclafani. Mike gave me all the information I needed to know I wanted to see the car. My wife and I came in on a Monday night , looked at the the car, test drove it , and negotiated a price all within one hour. The professionalism of Mike went above and beyond what we expected. Most consumers dread the " car buying " stigma , but I have to say that Mike dispelled those concerns. If we wanted, we could of had the car the next day, but do to my traveling we had to wait until that Saturday to pick it up. Everything was ready when we got there .....we went over the car, signed the paper work and were on our way, again well within an hour. I have no problem recommending Mike and your dealership to my friends and colleagues and as a mater of fact already have given his card to three individuals. This is our first experience with VW and your dealership and look forward to continuing to work with you over the years.

czech614

8 de ene. de 2011

The dealership was quick to respond to me and made it painless to get into another vehicle. I did not feel haggled and enjoyed getting into my new Tiguan! They even got me the exact color interior and exterior I wanted. I will definitely recommend this dealer to my friends and family who are also VW lovers!

wavemclw1

7 de ene. de 2011

There were a lot of options in my price range, but I can honestly say that it was your sales team that sealed the deal. Michael's knowledge of the car and going out of his way to ensure we got everything we needed was truly appreciated. We felt comfortable from the minute we walked in, to the minute we drove away. Thank you!

emafly

4 de ene. de 2011

this was the easiest car purchasing experience ive ever had. i found the car online through edmonds, emailed the dealer and went for a test drive the next day on christmas eve. even though it was a holiday i was greeted by very happy, friendly and good spirited people. Mike Boettcher rocks!

rhjetta

1 de ene. de 2011

Grabbed the wheel of a new Jetta the other day from Bernardsville VW. Even though it was pre-owned, you would think I was buying something a lot more lavish from the way I was treated. After first contacting Heather who was most pleasant...to the sale through Peter who was most competent...ending with Mark who sped me through the registration process, the whole experience was nice and easy. Thank you everyone for giving me the rock star treatment and for sparing me the grueling process of negotiating ridiculous add-ons, such as undercoating, window etching and the like. I would be remiss not to mention the detail shop for making the car look showroom new, as well as the owner himself thanking me for my business. Good old fashioned hospitality...how cool is that! Great job everyone...I'll be back!

maricel

15 de dic. de 2010

Our overall car buying experience with Bernardsville VW was outstanding. Everyone was very professional. We couldn't have dealt with a better salesperson than Peter Franzoni. He was very friendly, knowledgeable and excellent to deal with. We look forward to dealing with Peter and everyone in Bernardsville VW with our next car purchase and other services. Highly recommend them to everyone.

WAN0829

7 de dic. de 2010

This is my fourth car from Bernardsville VW, two reasons my sales person Bill Gaffney and my service advisor Joe Aquilar. Both are outstanding. Bill is always very knowledgeable when making a purchase and Joe does an outstanding job in explaining my service issues. The customer service skills they both provide are fantastic there are a lot of other car options in the area, but because of these two gentlemen I remain faithful to Bernardsville VW. It is a great dealership that the area should be very proud to have. I only have the finest things to say of the dealership.

rdamster

30 de nov. de 2010

By the time I got to Bill and Bernardsville VW I had done my homework and knew exactly what I wanted. The process was very easy. Never dealt with anyone but Bill. Visited once, negotiated final deal via phone 4 days later and picked up car 4 days later. Very good experience. I'm hoping my service experience is just as good.

bob aurich

28 de nov. de 2010

I am 62 years old and have purchased a lot of cars in the past. For the most part I have found purchasing a car to be a pain and it was rare for me to be a repeat buyer at any dealership (Saturn was an exception). My salesperson (Mike Scalfani) was quite responsive to questions and concerns. Both he and the other people I dealt with were friendly, courteous and responsive. Price negotiations can frequently be a game of who lies best but in the case of this dealership That was not the case. I am quite pleased with the treatment I received and would buy another car from this dealership and sales person.

Rustyyboy

15 de nov. de 2010

The people I worked with were very nice and honest with everything. They expedited my service and took the time to explain my financing and make it so I didn't have to anything but wait for them to finish helping me. They even cleaned my car and found me a loaner car even though there were none available initially so I could finish some errands. It was an over all great experience and I would definitely recommend this dealership and michael as asales person to anyone!

Chrono

5 de nov. de 2010

Very friendly and helpful. Mike spent about 2 hours with me on my first visit, and another hour on my second visit. He never once tried pressuring me into a sale, something I can't say about other dealerships. They didn't have the color/trim in stock that I finally decided on, so they found one for me from the other side of the country (it was a 2010 leftover), and gave me a very reasonable price. I test drove about a dozen cars at several different dealerships and decided on Bernardsville VW... and there are 8 VW dealerships closer to my house!The Finance Manager (Mark Maclay) was also very friendly and helpful, as was the guy who helped with the shipping of the car. I also spent some time talking to the service manager Joe...again, very helpful. Everybody did their part to make the process as easy as possible.Overall, an A+ experience! I would highly recommend this dealership

ridgeinsp

5 de nov. de 2010

Bernardsville VW is just around the corner from my home. I've lived here for 31 years but have never gone into the showroom, never even considered being a VW owner. My 10 year old BMW 323I wagon was beginning to give me problems, so out of curiosity I checked on Bernardsville VW's website to see what might be available in a certified wagon. I saw a 2007 Passat wagon. It looked great. Went to see it and fell in love with it. Mike was no pressure, very informed on the auto features, and a pleasure to deal with. Kevin took me for a test drive. I was sold on the quality of the car, and it has many more features than my BMW did. I've only had it for a few days, but love it so far. I trust that any service it may require in the years to come will be performed without difficulty by Bernardsville VW, if the service department is operated anything like the front end. Shop with confidence, and ask for Mike! Thanks

jeffinsh

5 de nov. de 2010

I really enjoyed working with Mike and John. They were professional and responsive to my questions. I initially left the dealership after the first visit because the price I was being given on my treade-in was simplpy too low, compared with what other dealerships had offered. However, John pointed out some minor hail stone damage to that vehicle that I wasn't previously aware of. Although this didn't make me happy, he had the expertise to point that out where otheres did not. I then found out that VW was offering some cash back and John and Mike handled this well byu adjusting my trade-in and the purchase price which really sealed the deal. I have a son with an 04 Jetta who may soon need to trade it in for a new Jetta and Mike will be the first call. I would recommend Bernardsville VW to anyone.-Jeff Roth

TRH1129

2 de nov. de 2010

I found the car I wanted on the Bernardsville VW web site, contacted the dealership and Mike Boettcher help me out. The web site is very good by the way. Mike was very helpful right off the bat! No pressure, he just showed us the car and some alternatives that were in stock. Once we made the deal, the car was delivered in pristene condition and with a full tank of gas. Very happy overall.

mchatz13

10 de oct. de 2010

mike was very courteous, attentive, thorough, and prompt through the entire sales process. He made sure we had what we needed to make an informed decision, as well as ensured we were comfortable. The trade in process and pickup process could not have gone smoother. Thanks

rijocarlos1

29 de sep. de 2010

I recently purchased a 2005 Jaguar S Type. I received haggle-free pricing on the web and no discrepancies upon closing the deal in person. The dealership would not release the vehicle for delivery until they deemed vehicle performance to be optimal. It truly runs better than new. The most pleasant experience I have had shoppong for a vehicle, new or used.

Paulsilvio

29 de sep. de 2010

I had visited Trend VW Rockaway, Mercedes Benz, morristown, Audi morristown, Mercedes Fairfield, Brogen Cadillac , Joyce Honda, Denville Volvo, Performance Ford, Dover Dodge, and NONE even compared to the experience at Bernardsville VW. I was in the market for a midsized suv in the higher price ranged categories such as Cadillac and Mercedes Glk but was blown away with the quality and value found in my new 2011 tiguan. Peter Franzoni was an amazing salesman who really knew the product he was selling. It was a nice assurance in the whole experience of buying my first VW and I'd recommend Peter to any friends or family. My new 2011 Tiguan has more options in it than any other comparable German car priced $10,000 less. The quality of the car is amazing and really sold me. Might I also add this car is fast for category and size plus fun to drive. To me it was the perfect purchase for the value for price and Bernardsville VW was an amazing dealer to work with. Peter Franzoni was superb and I would purchase from him again.

gracejohnson6

3 de sep. de 2010

Mike Boettcher provided a pleasant, stress-free buying experience for us. We are very happy with our new CC and would recommend this dealership to other people. Everyone we came in contact with was very professional, cordial, and eager to accommodate us.

blair

2 de sep. de 2010

Overall,very good experience.I researched online,knew what I wanted,did a test drive .The Jetta TDI wagon sells itself.Impressed with fuel mileage already,Panoramic roof is amazing.Pleasing interior(AUDIESQUE),nimble handling,controlled ride.Hopefully it will endure many adventures with me.

ipuntonet

2 de sep. de 2010

This was my second vehicle purchase, and based on this experience, it won't be my last. Dan Kovacs was my sales contact on both occasions, and I really appreciated the level of respect and friendliness I received during the entire process. I never felt "pressured" and genuinely enjoyed doing business with him, and the staff at this dealership - which is rarely the case when purchasing any vehicle. He was very attentive, taking the time to explain all the features of my GTI R32, and the finance department was helpful in clearly explaining my options. In the end, it was another painless experience, and I remain impressed with the quality of service provided by Bernarsdville Volkswagen.

blondenmighty

25 de jul. de 2010

From the very first time I spoke on the phone with him, to the time I drove off the lot with my new EOS, Mike Boettcher was as friendly as could be and most helpful. Even when there was a little misunderstanding over the phone with pricing, when I came directly to the dealer he did everything in his power to help me get behind the wheel of my dream car. He was very genuine in that he was trying to get me what I wanted and make sure I was happy, instead of being just another salesman trying to sell a car. And I believe that this is what will sell a car more than being an annoying pushy salesperson pulling bait-and-switch games...like I have gotten at other dealers! As for the Sales Manager, John Oliver, he was very accomodating when it came to negotiating price, and extremely patient since I know my father can be a bit rough! The rest of the staff was very professional in dealing with business, while at the same time made me feel so comfortable to have a little laugh with when all was set and done. Great team! I will definitely highly recommend friends and family to this dealership. All in all, my experience at Bernardsville VW was top of the line. I went in, got what I wanted for a fantastic deal, and drove away with my brand new Eos without a scratch on me! :)

billcorson

24 de jul. de 2010

fine job! Mike did a nice job showing us the options of cars and also the features of the Jetta wagon. His "no pressure" conversation was refreshing. His knowledge of the features of the car is another reason why we were comfortable buying from him. We are also glad that the dealership is so close to home. This is far better than driving down to rte 22 in all that mess down there.Bill and Lauran Corson

vscarc

24 de jul. de 2010

The show room was nicely organized. The people there were nice and frendly even to my dog. Nothing bad to say about Bill Gaffney. He made the sale as easy as possible not needing to haggle as much and the sale went so smooth. Would definitly recommend this dealership to other people. So far the service was comparable to what I'm use to with my wife's car from BMW.

Tiguan

23 de jul. de 2010

Excellent experience working with Michael. He was very friendly, responsive, flexible and open to communication via all channels. I found his sales approach to be fair and reasonable. Working hard to cut me a deal while maintaining a profit for the dealership. The process was smooth and positive and while I found the pricing not exactly the rock bottom prices available to me, they were certainly very competitive. With the level of service factored in, I ultimately decided to purchase from Michael and Bernardsville. This is my 3rd VW purchase in the last 12 years. And my second with Bernardsville. If the service department lives up to the standard set by Michael, I anticipate working well with them. However, my first VW purchase from Bernardsville and the subsequent experience with their service department led me to another dealer 10 years ago. So I am cautiously optimistic.

cjbauman

23 de jul. de 2010

We went to many dealerships when searching for a new car, and our experience with Michael Sclafani was by FAR our best. Michael's knowledge of cars was unmatched- and his approach was neither pushy nor condescending. We were very impressed with his friendly manner, and thorough knowledge. Overall a very pleasurable experience. I'd strongly recommend Bernardsville VW to friends and family and particularly Michael.

graphophilia

19 de jul. de 2010

I purchased my VW here, but when I brought the car in for a regular 40,000 miles service, I walked out with a bill of $1,700. Is that a joke? There was NOTHING wrong with the car when I brought it in. The service staff will "invent" problems with your car in order to steal your money. DO NOT HAVE YOUR CAR SERVICED HERE.

CC_Rider

28 de jun. de 2010

Peter was very helpful explaining the differences among 3 cars I was considering and he was patient while I test drove them (2 of them twice).The bottom line is - I feel lke I got a good price on a great car (CC) without too much hassle. I absolutely love the CC.

bobbyc

24 de jun. de 2010

I bought a used Volvo from Bill Gaffney. He was pleasant ,helpful and treated me fairly and attentively even though I was buying a low cost used car. I love the car and appreciate the way I was treated. The title was ready before they said it would be and I got a $30.50 refund for overpayment of the title fee. I would recommend Bill Gaffney to anyone considering a VW.

vincenth12

15 de jun. de 2010

I had gone online to check dealer stock, and invoice price with options before going to the dealership. I chose Bernardsville VW because they had the Tiguan Wolfsburg with the options we (my wife and I) wanted. When we arrived at the dealer we were greeted by Bill Gaffney. He sent someone to get the vehicle from another lot, while we worked on the deal. He offered a great price on our trade (2009 Subaru Tribeca) and a great price on the new Tiguan. We looked at the vehicle, agreed to the deal, and went into town for lunch while they typed up the paperwork. We arrived back at the dealership after having lunch, and the paperwork was ready for us to sign. We signed all paperwork, the Tiguan had been dealer prepped, and was ready to go. Upon arriving home, we noticed that when they prepped the Tiguan, they installed the front license plate bracket, which we did not need because we live in PA and not NJ. I removed the bracket to find that it had been installed with 4 self tapping screws that left nasty looking holes in the front bumper. Our options were to have an ugly bracket with no plate, run some type of vanity plate, or have a front bumper with 4 holes in it. I called Bill to see what he could do, and he was NOT very understanding. At first he tried to tell me that the car had the bracket on it already, which it did not. We saw it before it was prepped. Then he tried to tell me that all vehicles in NJ had to have the bracket, which is sort of true, but we didnt live in NJ. Then he tried to tell me that our Subaru had a bracket for a front plate, which it did not, because it was purchased and prepped in Pa. After shooting him down on all comments, he said I needed to talk to the sales manager. My call went to voicemail, and I have not received a call back, nor am I able to get a hold of Bill Gaffney. When I call and ask for him they give me to another salesman, or send me to voicemail, with no return call. In my opinion, the salesman should have told the guy who was going to prep the car that it was going to be a PA car, and that would indicate the front bracket not be installed. Furthermore, if a mistake was made, just admit it, and correct it, don't try to talk your way out of it. The next step is Volkswagen Customer Complaint Department at (800)822-8987.

joshuawb

10 de jun. de 2010

I leased a 2008 Touareg in April 2008. I have to say that this is possibly the worst experience I have ever had with a dealership full-stop. Leasing a car from VW is the worst option you can possibly choose. I would never recommend this or this dealership. During the lease of my car I was told by my salesman (Bill)that I would qualify for the tires for life program through Bernardsville of VW, but I am now being told that I don't qualify and in fact, the Touareg never has been included in this program. How would I have ever known about this program or be expecting that I would qualify for over 2 years? Also, they are now telling me that I wouldn't qualify for the program anyway since I missed my 20K service. I was not aware of a 20K service and why would I skip it if I knew it would affect my qualification for the program. Needless to say, they will NEVER see this car again for service. Anyone I know who uses them for service will certainly be told to go elsewhere and to never do business with this organization. This all just seems very shady and a big bait and switch on their part. Why would I pay $90 for an oil change if I didn't think I could offset the cost somewhat by not having to buy tires...simply does not add up.

butchie03

4 de jun. de 2010

My experience purchasing a new car at Bernardsville Volkswagen was actually pleasant. The salesman, Mike Sclafani, was professional, knowledgeable and curious through out the process. There were no high pressure tactics, just a very curious and professional conversation which ended in an agreement on an excellent price.

alexnicholas1

3 de jun. de 2010

Exceeded my expectations! Very straight forward, professional, friendly and non-pushy - all major pluses and would highly recommend to friends. Dan Kovacs was patient and was willing to show us a variety of vans and let us test drive a couple until we found the car we wanted.

Eryn0714

12 de may. de 2010

Michael Sclafani was a great help and very pleasant to work with, he did everything he could to make the sale and help me obtain the car that I wanted! I would most defiantly return to Bernardsville VW and work with Mike again and refer him friends and family!

tarik

9 de may. de 2010

i purchased a brand new GTI from this dealer and i was very satisfied from the begening of the process till the day i drove my car out of the dealer, the sales man dan kovac was very friendly. they ordered the vehicle for me from germany and it usealy takes 90 days, but they got it for me in 70 days. good job guys

courtne

8 de may. de 2010

Ryan was very helpful with getting me into a CC sport. We discussed over the phone as I was already sold onthe car and was looking for the right color combination. He was efficient in getting the application approved and getting everything ready for pick up. Once i got there, he was patient as I looked through the color inventory and actually changed from white gold to mocha. The car was cleaned up and I was on my way. I did end up spending more than I anticipated by purchasing a service package but hopefully it will be invaluable in the end. Nice job, Ryan. It was a pleasure working with you.

hberrios

8 de may. de 2010

Had a very good experience in this dealership,Bill was very diligent in explaining the details of each vehicle we test drove. This is my first Volkswagen purchase and so far I am very satisfied. This is also my first lease not sure financialy if its the best deal, will let you know in 36 months.

Taber

8 de may. de 2010

Great people to deal with - Can not say enough good about both John and MikeIt was a real pleasure to do business with them. They answered all my questions - what else can one ask for. They always made me feel very welcome.Look forward to many many more 'visits' with them. CheersLarry

rdeahl1103

26 de abr. de 2010

My experience at Bernardsville VW was a pleasant one. Their extensive inventory was what attracted me to this dealership. The price was ok. My salesperson was transparent and knowledgeable. He also was low-key ( NO PRESSURE ). I felt like I could have done better pricewise but the absence of hassle was worth it.

acanal

26 de abr. de 2010

My only complaint deals with transparency and price. John Oliver said he would beat a price because I was a return customer, but when I arrived the lease price was actually $5 a month higher. As a matter of principle, live up to your word. $5 will not ruin me, but I appreciate being dealt with honestly--particularly since this is my second vehicle from Bernardsville VW. Instead, I walked away feeling nickel-and-dimed, which tarnished the experience.The only reason why I returned to Bernardsville VW is because they appear more professional than other dealers and are very knowledgable about their products. Mr. Oliver's actions put a cloud over that professionalism. Bill Gaffney, the salesman, is a pleasure to deal with, and the environment at the dealer is generally pleasing.

njfahey

23 de abr. de 2010

My experience at Volkswagen Bernardsville was awesome. Ryan Gouldey is an exceptional salesman, very knowledgeable and friendly. I would recommend Ryan and the entire dealership to anyone I know! The manager and all sales people were very friendly and helpful and I am very happy with everyone there.

denisference

21 de abr. de 2010

I would like to thank everyone at Bernardsville Volkswagen, especially Mr. Sclafani our sales representative. It truly was a wonderful experience thanks to Mr. Sclafani, I found him to be very friendly, intelligent and also professional. During the time my wife and myself spent at the dealership during the decision making process everyone was friendly and professional, it gave me a good feeling about our purchase and the dealership. I must say that all the representatives of Bernardsville Volkswagen demonstrated the attention to the customer and also that they were proud to be a member of the Bernardsville Volkswagen. It truly gives the customer and secure feeling knowing that after we drive off the property that the representatives will still be their to support the product and the customer. The dealership was also very clean and organized; this once again demonstrates pride and ownership and gives a very good impression to the customer. I once again would like to express my sincere thanks to Mr. Sclafane and everyone at Bernardsville Volkswagen for making this the best experience that my wife and myself have had purchasing a new automobile.

JackS124

19 de abr. de 2010

Made an appointment to check out a new GTI. On arrival, I saw my name listed on a white board in the showroom, welcoming me to the dealership.As it was busy that evening, Pedro - one of the finance guys, took me out for a test drive of the GTI and I loved it.Sat down with Jared, got a very fair price on my trade-in and made the deal. It was very painless.In all, I'm very pleased with my experience at Bernardsville VW.

kpolan

19 de abr. de 2010

Bernardsville VW and Jared Strowbridge in particular have always been honest, fair, timely and responsive to my desires. I leased a Jetta previously from Jared at Bernardsville, then my son purchased a GTI, again through Jared Strowbridge. I have sent friend to Jared who were also pleased and leased a Passat through him. When I have needed service in the past the service dept has also been honest, timely, and quick to respond, providing a loaner when needed.

carpini33

19 de abr. de 2010

Our recent purchase is the fourth with this dealership primarily because our sales person, Bill Gaffney, has gained our trust. Everyone at the dealership is courteous, attentive and knowledgeable which makes it easy to keep going back. The service area is well organized and very helpful.

adebarcza

2 de abr. de 2010

walked indrove the carloved the carspoke to the managermade a dealwent to the bankwrote a checkwaited for the carspoke to the money guywaited for the carRyan gave me the keysdrove home in the carvery, very happy!!!!love the car!!!thanks!Anne

lwoodrow31

2 de abr. de 2010

I have been a happy customer for many years - this is my 4th VW! Keep up the good work! Wow, I didn't realize I needed to type more to be able to submit - so...how many ways can I say that I have been pleased with the service from Bville VW over the past years? Well, I've already spread the word and have gotten a friend of mine to drive the extra distance to do business with Bville as opposed to other dealerships that are closer (Trend, for instance). And I do the same...it is worth the extra time and effort.Thanks again!

N2756C

25 de mar. de 2010

Our family just leased a 2010 Jetta for our 79 year old Mom at Bernardsville VW. Our sales rep, Mike was very professional, upfront and conscientious. What made our sales experience more challenging was that while our Mom visited the dealership, others in the family living away from NJ contacted Mike by phone to better understand the offer, the application process and what we needed to do to ensure our Mom was both getting a good deal and was able to fully understand the process and steps she needed to take to complete the process. The staff at Bernardsville VW were polite, accomodating and did everything they could to help us. While buying a car is not something you do everyday, I'd recommend anyone shopping for a VW in the area to speak with Mike or John. We are very satisfied with our experience.

WCA1

22 de dic. de 2009

We bought a 2010 Jetta TDI diesel wagon, driving 2 hours from home because Bernardsville VW (NJ, off Route I-287) had a large allocation and our local dealer had maybe one of this model and 4 buyers. When we ordered the car, they offered a NAV device (integrated into a fancy radio system), and we paid them $2000 for it -- steep, but we reasoned that a built-in NAV would avoid the theft issue (our previous car was broken into, costing us about $1200 in repairs, plus replacing the Garmin and a stolen laptop, plus a lot of time and aggravation). The NAV device is from a company called Rosen -- not as attractive as Garmin or what our Honda has -- but as Bernardsville VW and their signage promised, appears to be made for this make, model and year of car. We also bought a 7 year warranty for the car through VW.First, when we went to register the car in Connecticut, it turned out Bernardsville VW had failed to give us one of the documents we needed. They were apologetic and said they'd overnight it. It arrived a couple days later by regular mail. Okay. Annoying, but mistakes happen. The analog speedometer worked oddly; we thought maybe it was registering kilometers and that a simple programming tweak would fix it. We couldn't find it in the manual, and we thought it could wait for the first servicing.Then the information panel which displays the odometer, digital speedometer, tank range, etc., started intermittently displaying random white lines and no information. We took it to our local VW dealer in Connecticut, whose service manager had never seen that before. At his suggestion, we made an appointment (here) and took it in. It turned out that it was the way the NAV device was installed, or a problem with the radio/NAV device. Since the local dealership hadn't installed the Rosen NAV/radio, it was not his problem. He charged us $50 for their time. So today we took it back to Bernardsville -- a 4 hour roundtrip, plus waiting time of 3 hours. Bernardsville VW's response? Not their problem. Our problem. They didn't have parts on hand to fix the wiring problem, and they reinstalled the original radio. I suppose we're going to make another long round trip once the parts come in.Net net? It's not their problem! We're out $2000 and have a lovely $2000 doorstop. They offered it, they installed it, but they don't stand behind it. Sorry folks! Our advice? If you like the plain vanilla car, as it comes from the factory, Bernardsville VW might be just fine. But don't assume that Bernardsville VW stands behind anything themselves, even if they've sold you a $2000 add-on from THEIR selected vendor. The funny thing is that Bernardsville VW has a deal offering free tires for the life of your car, if they do all the service on your car. (They don't manufacture tires, as far as I know, and neither does VW.) But they won't stand behind the radio/NAV device, sold and installed at a premium price.What do we want? Either a car that works -- little details like speedometer, odometer, etc. -- with the NAV/radio device we paid them $2000 for, or our $2000 plus tax back (and the information panel and speedometer working, of course). Are we being unreasonable? I don't think so.STEER CLEAR! If they issue a check, I'll gladly post the information here. In the meantime, I'd advise you to use the web, and see what other customers have to say. I'm realizing we're not the only unhappy customers, but I didn't think to look before we bought. We were too trusting. How could the largest VW dealership in the NY Metro area not be worthy? Shame on us.

rhull

25 de nov. de 2009

I visited this dealership and put a down-payment on a 2010 Jetta Sportwagen TDI in August 2009. Part of the deal was to submit for the cash for clunkers program. They submitted my claim but never followed up with it. The new car was due to come in during October and the cash for clunker program requires that the dealership provide a status update every week. Well because of the carelessness of the dealership, my eligible claim was rejected and I ended up loosing out on $4,500 for my clunker. I contacted the manager at the dealership, Ed Levinstone, and asked why his dealership failed to handle my claim correctly and he told me that I am a nobody, I am only one of 78 claims and he didn't want to take the time to resubmit with the cash for clunkers program because he didn't want to get audited by the government. Ed Levinstone then had the nerve to ask me to back out of my down-payment because he had other prospective buyers. This car was our wedding present and he even called me up when I was on my honeymoon to make me have to call him back to verbally confirm I wanted the car despite the fact I put a downpayment on it before I left and told him the exact date of my return to finalize the deal. I had to take the time to call him back while I was on my honeymoon to tell him to keep my deposit on the car!The day I came to the dealership to pick up the car I was not on their list and they were not ready for me. I had to wait 30 minutes before being helped. In the final price for the vehicle, they charge a bogus amount of $200 for documentation and handling. I wanted the charge removed before finalizing the sale but they told me either I pay it or go somewhere else. I guess I should be lucky to get the car for just MSRP since other dealerships were offering the car for "only $500 over sticker". Before I left the dealership on the day I picked up my car, I had asked Ed Levinstone the manager if I could get mudflaps for the car (a port option for only a few dollars more). He told me that it was too late, that I should have been smart enough to think about that before and if I wanted to get them, I would have to buy them through his sales department.Overall, this dealership does not care about people. All they want is your money and they will try to scam you anyway possible. This all starts at the top with Ed Levinstone and his greedy careless mentality.THERE ARE OTHER VOLKSWAGEN DEALERSHIPS IN NEW JERSEY. SAVE YOUR MONEY AND GO SOMEWHERE ELSE.

gallome

18 de sep. de 2009

BEWARE of Bernardsville VW Service Department. Drove the car in one morning and could barely drive it out in the afternoon. Took it in for "loss of power" and they diagnosed a bad catalytic converter for $1000. I said I would take the car home and think about it. Upon starting the car, it blew black smoke and had no power whatsoever. It was barely driveable. I immediately drove it to another service station at about 30 mph - as fast as it would go. And to note, the VW Service man said that he "guaranteed" that the cat would fix the problem. Haha, many fixes later my car is running well again. NEVER, EVER trust your car to VW in Bernardsville. Having spoken to the general manager there, about this, he proved to be as ignorant as his mechanics. Sad state of affairs there for sure. STAY AWAY or be prepared to give them lots and lots of your money.

mia1112

13 de ene. de 2009

I am the owner of a Passat and I have had several issues with my car and I find that when I take it to this particular dealership I get the issues resolved. I have taken my car to other dealerships much closer to my home but have NOT had the same level of service. I am not one of the most pleasant people to be around when something goes wrong, but I find that Andrea has ALWAYS been pleasant with me. This is a sign of good service person. The customer is always right! I am a very busy person with many things going on in my life but I wanted to take the opportunity to thank the service personnel at Bernardsville Volkswagen for their commitment to their customers. Keep up the great work!!!Thanks again,Maria

Elizabeth709

3 de ago. de 2008

AVOID having your car serviced at this dealership. Over-priced parts and labor, scare tactics to get you to rush into repairs, poor customer service (requests to see "failed parts" are not always honored, then they lie about it if reported to VW "Customer Care"). Dealership owner (Tony Altomare) claims that they are "dedicated to customer satisfaction", which I have yet to see. In this economy, it's really foolish for business owners to not (at the very least) meet their loyal customers half-way and resolve complaints in a fair manner.Never again. I'm switching car companies and telling everyone I know to avoid VW and Bernardsville VW.(My experiences: Clutch failed at 20,000 miles: $2,000. Braked failed soon after: $600. Engine light came on: charged me to diagnose the problem & claimed that I needed a $800 repair ASAP...light went off & a mechanic friend told me there was nothing wrong with the car. Prices for an oil change seem to change on a whim. Bad, Bad business. I'm contacting the BBB next.)

slm3204

28 de ago. de 2007

I have 153,000 miles on my Jetta 1.8t 2002. Check engine light has been on more than its been off. I already replaced the catalytic converter once at 90,000 miles. Recently had the check engine light blink and brought it to this dealership. They replaced 2 engine coils which went bad. Mind you, this is after the "defective ones" were replaced back at 45,000 miles by same dealership. Today I had to bring it back for same blinking check engine light. This time it was conveniently the 3rd one that went bad. They tried to charge me about the same price for one engine coil repair that they charged for two engine coils two months earlier. I argued the price and he suddenly could charge me a cheaper rate. Then he states the converter needs to be changed again - for $899. Told him forget it. Its been a bitter sweet relationship with this car. Bad engine coils can cause converters to go bad. Unused fuel builds up in the converter and ruins them. Watch out! Won't be buying another VW.