Jessica Cauley

28 de jun. de 2021

6/4/21--I took my truck to them, told them that I knew it needed tires and an alignment, and asked them to run a diagnostic test to make sure there wasn't anything else wrong. I told them I was planning to take it somewhere else to buy my tires. I told them I was checking to make sure there was nothing wrong that was covered by warranty before I let someone else work on the truck. The told me the diagnostic would cost $120, and it would be 3 days before they would get to it. Five days later at 1 pm, I called them. They initially could not find my paperwork, then told me there was nothing wrong with the truck, and recommended 4 new tires. I told them they were wrong, and that I would not put new tires on the truck without fixing it. They told me the supervisor would look at it and call me back. (If their diagnostic could not identify that the truck was out of alignment, then either they didn't do a diagnostic or they don't know what they're doing. It was obvious that the truck needed an alignment.) He didn't call. At 4:45, I went to get my truck. I told them, "I want to pay for my diagnostic, and pick up my truck." The man behind the counter asked if I wanted to get the tires. I told him that I would not be buying them from them, that I would take the truck to someone who knows what they're doing. He told me I had to talk to the supervisor. The supervisor (who is a 6'6" man) walked up to me (I'm a 5'6" female), bowed out his chest, glared down at me and barked, "Yes ma'am?" I told him who I was, that that they didn't do the job I was going to pay them for, and that I was there to pick up my truck. What followed was one of the biggest displays of incompetence, dishonesty, arrogance, intimidation, and female customer abuse that I have ever experienced. I have bought three vehicles from Paul Thigpen Ford, but I won't buy another one from there. I asked for the supervisor's name. I believe they said his name was Dana. 6/28/21-- I called the number you sent in the reply. It is the main number to the dealership. There is no option for "customer service". or "feedback". Who should I ask fo when I call? Or is there an extension number?

Sandy Blankenship

5 de may. de 2021

Great experience, salesman Drew was great he was very knowledgeable about the vehicles of which we were looking for. There was no pressure to buy. It was an enjoyable experience and didn't take all day. Would definitely give them another opportunity to sell me a vehicle.

Ashley Lewis

13 de jul. de 2021

Brought our newly purchased vehicle in for the first oil change. As this was my first time bring a vehicle to get serviced here I was unsure of what to do. The gentleman that helped me at counter ( I did not catch his name , and now wish I would have) answered any questions I had very professional. He walked me through what services they would perform with the maintenance package we purchased with vehicle. He also went above and beyond to suggest a place and get me the phone number to a nearby custom shop to get a replacement wheel lock, as we discovered unfortunately one was not in the truck to complete the wheel rotation. I will definitely be back again to service our vehicles here. I have been to other very notable places around this area and was not impressed with the work or people. But I will definitely tell others about the awesome service we received here at Paul Thigpen Ford.

Ernie Santoriello

23 de sep. de 2021

More than I expected every body was helpful and a pleasure to talk to thanks you for everything

Tyler Gunderson

21 de abr. de 2021

Recently bought a truck from this dealership and it was a disaster from start to finish. First negotiated and agreed on a price for the vehicle i wanted to buy before i drove two plus hours to test drive it. when i arrived they said i agreed to pay more than i actually did and gave me the run around for 4 hours before we agreed on a price. After that they gave me a loaner vehicle while some repairs were made on the truck (I was told there would be a 2-3 day turn around for it). It took 2 weeks and they told me everything was good and the repairs were completed. When i drove two hours back to get the vehicle it still needed repairs (top to bottom windshield crack and the interior was filthy)...... They told me to take the vehicle home and they would send someone to me to complete the repairs and detail it where i was so i didn't have to drive. Within the same day they called me back and told me i had to drive it back myself and have the repairs done at the dealership. They repaired the windshield finally, but the interior was disgusting and smells terrible. This dealership is horrible DO NOT COME HERE!!!!!!!!!!!!!!