Irene kirsh

19 de oct. de 2016

Mr. Michael fox very nice to deal with him all the way,very helpful, this is the 2 nd car we got in one mos.thank you for your help, I will recommend my friend to you when they need a new car.....thank you Michael Fox.

HighlandergalLisa

18 de oct. de 2016

I got an SUV at Penn and had two terrific sales people, Frank and Joni. I would highly recommend these two people. They are professional, honest, fair and very nice.

Cocarmejia

12 de oct. de 2016

I've been waiting my money back for two weeks, not solve anything I'm tired of this situation, do not trust them I just want my money

Laura

11 de oct. de 2016

Fantastic place to buy a car from!!! Shawn Banks was Very polite, curtious, patient and extremely knowledgeable. Definitely will refer this place to my family and friends.

Toyota2016

8 de oct. de 2016

The customer service at Penn Toyota is absolutely horrifying. I was trying to reschedule my next service appointment and one of the representative started get angry with rude attitude repeatedly asking about appointment despite that I gave her all the information. They don't know what they are doing and they treat their customers outstandingly well.

Eric B

4 de oct. de 2016

Mike Fox has turned a stressful process into a wonderful experience. - My time like most professionals is almost non existent. Mike understood this and respected my time. He handled the whole negotiation over the phone and made sure I had a scheduled time with his finance manager to close out the deal. By far the most efficient and enjoyable purchasing experiences ever. The entire team I worked with was friendly, relaxed and sincere.I would highly recommend talking to Mike Fox if you are interested in a new or used car.

Suzie

3 de oct. de 2016

My sales person Shaun Banks was phenomenal. He made leasing car so easy from helping me decide which car was right for me to picking it up with my phone set up to registering it and he was so kind and patient. I'd recommend him to everybody. Love my Prius. Thanks shaun

Abram

3 de oct. de 2016

My friend who has a long years of experience as a customer with Penn Toyota recommended me to see Joni Glantz before I go to any other dealership to lease a Toyota RAV4. I did it and I have to admit that I am impressed from service that Joni provided. She spend as much time as was necessary to make sure that we are happy with the deal. She was very friendly and most important absolutely not pushy. What usually salespersons do, they pushing hard to sell you the product, which is usually an annoying experience. What I liked in Joni was her alternative and more effective approach, to spend as much time as necessary so we could be convinced that we lease the right car with the right price. I certainly rate Joni with 5 stars and will definitely recommend here to my friends who are looking friendly and professional service in addition to good deal. Abram Akopian, Professor

albaker

30 de sep. de 2016

all staff very professional and respectful - they make the process friendly and relaxed and they offer sincere, honest and informed advice and detail.mike Fox is a gentleman and al pleasure to deal with

Muriel Pfeifer

25 de sep. de 2016

We traded in our 13 year-old Camry for a new one in August. Salesman Michael Fox was a pleasure to work with. When we returned last week for our first "check-up," Michael was there to oversee that everything we needed was taken care of quickly and efficiently. Couldn't ask for more!Thanks.Leo and Muriel Pfeifer

Judyjudy

19 de sep. de 2016

Dominick is very patient, friendly and knowledgeable. He answered all my questions re what needed to be done. When I told him I could not wait 5 hours for car to be fixed that day, he arranged for a loaner car because he didn't want me to drive with a car with a worn hose.

Jane

17 de sep. de 2016

I have purchased 3 cars from Penn Toyota in 30 years. This time around, salesman Shaun Banks was knowledgeable, friendly and went out of his way to get me the best price, an ontime delivery, answered all my silly questions and followed up with numerous phone calls to make sure I was satisfied. Really Shaun, you have to stop giving out your cell number! I recommend anyone interested in a Toyota to "run' to Penn Toyota for it's friendly staff and efficient operation.

highway

16 de sep. de 2016

Salesman Michael Fox was efficient considerate and knows cars. Plus I have been a Penn Toyota client for over 30 years the dealership is excellent and responsive to its customers.

Redrunner

13 de sep. de 2016

Shaun was very friendly and professional. He made the experience easy. I would recommend prospective buyers to him. I'm very happy with my new car.

Tiffany Mayo

6 de sep. de 2016

It was time for my oil change and inspection, but I also received an email from Michael Fox about the Vehicle Exchange Program. I had an appointment on Thursday 08/25/2016 and Michael Fox set me up with Sean Haghighi. I had a wonderful experience.This is the 4th car I have purchased from Penn Toyota and my experience was wonderful. I will highly recommend Penn Toyota to my family and friends.Michael, Sean and Nick made the exchange very easy and I have all the options that I wanted in my new 2016 RAV 4

Kmis1121

4 de sep. de 2016

Our salesman or lack of "sales"man, Mr. Alan Lu, refused to negotiate their price. He gave us an offer and did not want to budge. We looked up the vehicle that we were interested in on Truecar.com and it recommended three dealerships that would honor the price. However, a neighbor of ours recommended the dealership and the salesman, so we decided to check them out. That was the worst mistake ever. We didn't expect him to match the price but we did expect to negotiate. Instead he proceeded to say that Truecar was incorrect and they don't have the options correct and their price is unrealistic. He then proceeded to show me how it works, and wouldn't you know it was the same price that I showed him. Yet he still refused to negotiate. At which point I had enough and stated we would go to another dealership. Mr. Lu then told his supervisor who stated that no other dealership has the car we want, I told him his salesman refuses to negotiate so we have nothing to talk about. We then went to another Dealership Millenium Toyota and dealt with Feenando Gonzalez who provided excellent customer service and gave us a great deal on the Rav4 that we wanted. So I guess that other dealership had the vehicle that we wanted and was willing to negotiate. The supervisor and Alan Lu can learn a few things from Millenium Toyota.

Jersey2015

4 de sep. de 2016

Michael Fox made my car buying experience so easy. I highly recommend him as he goes out of his way to make sure you are a happy customer

Jennifer Wick

29 de ago. de 2016

Michael Fox was so easy and wonderful to deal with. I was able to get a new 2016 Rav 4 7 months earlier rather than wait till current lease ended in March. It was hassle free and he always does what he says he is going to do. I'm loving my new 2016 Rav4. Thanks Michael.

Adam Spitzli

18 de ago. de 2016

Penn Toyota is simply the best. I've bought two cars from them and both experiences were amazing. I highly recommend working with, Joni. She was patient, caring, and very informative. "A name you know and trust"

Sandy

10 de ago. de 2016

I've dealt with Laurie for over 8 years...since my first Toyota...she's always been very helpful and accommodating when I call to make an appt and come in. She's aways friendly and makes the experience pleasant....as long as I have a Toyota this is vwhere I'll be for service.

Nas

10 de ago. de 2016

I had an amazing experience working with Shaun Banks from start to finish. He is the ultimate professional! Caring and honest with no pressure. Shaun is extremely knowledgeable about all the cars and the process of getting a new car! He spent a lot of time getting me familiar with my new highlander which I love. I absolutely recommend Shaun as the best salesperson at Penn Toyota!

Ingrid

9 de ago. de 2016

This was my first car and were helpful for me to obtain this car with my credit being average made it easy to lease my new car , an overall great experience and would recommend this dealership to anyone .

MJ'S guy

9 de ago. de 2016

Having been away from buying a new car for a very long time. I had trepidations about the entire experience. We went to many dealers and found all the sales people "nice", but Shawn Banks stood out from all of them.. He went out of his way to find the car we wanted, walked us through the complexities of the car and insured that we were treated very well. He is knowledgable about the vehicles he sells and always willing to answer questions and show how things work. It meant a lot to us and he alone was responsible for turning the entire process into an enjoyable experience.

30+ Year Satisfied Customer at Penn Toyota

9 de ago. de 2016

Having just leased yet another Toyota, I'm happy to recommend Penn Toyota. I can't speak highly enough about the staff. Impeccable service and nice people.

Happy father of Four

9 de ago. de 2016

We worked with Shaun Banks and he made the entire process smooth, comfortable and informative. He was knowledgable about the Sienna and worked well with us to get the car we desired. Shaun made a typically stressful event actually enjoyable and now my family and I can drive in style and comfort!

carguy123456

8 de ago. de 2016

Worked with Shaun Banks and found his no-pressure / honest approach to selling to fit my style perfectly and he was able to get me the car I wanted at the price I wanted. Well done Shaun!No other part of the experience (mgt, paperwork) met my expectations though I will probably go back out of convenience of the location.

John M Rudder

6 de ago. de 2016

I come to service and I see Laurie. I m very pleased with her and that's why I continue coming to Penn Toyota service department.

Mr. Sequoia

5 de ago. de 2016

Mike Fox helped me trade my old Sequoia for a new one. I got a great deal and he did a great job of helping me accessorize my new truck.Couldnt ask for more.

Munman

28 de jul. de 2016

I was very pleased with my experience with Michael Fox, who helped me to smoothly exchange my 2007 Sienna for a 2016 Camry. He was courteous, conscientious, professional and clear in his reasoning and explanations. He offered me various options, did a terrific job making the monthly payments for my new three-year lease very reasonable, and demonstrated the car's features in detail during my two visits. I would not hesitate to do further business with him, and hope to do so three years from now, when I consider my next lease. I highly recommend your looking him up and giving him your business if you have an older car to exchange for a newer one. In addition, Finance Manager Morris Sutton did his job with clarity and without pressuring me to purchase add-on's I didn't desire.

Munman

28 de jul. de 2016

I was very pleased with my experience with Michael Fox, who helped me to smoothly exchange my 2007 Sienna for a 2016 Camry. He was courteous, conscientious, professional and clear in his reasoning and explanations. He offered me various options, did a terrific job making the monthly payments for my new three-year lease very reasonable, and demonstrated the car's features in detail during my two visits. I would not hesitate to do further business with him, and hope to do so three years from now, when I consider my next lease. I highly recommend your looking him up and giving him your business if you have an older car to exchange for a newer one. In addition, Finance Manager Morris Sutton did his job with clarity and without pressuring me to purchase add-on's I didn't desire.

linny

18 de jul. de 2016

After being at Penn Toyota. I know I wont buy a car anywhere else. I absolutely love the service. Everyone is so nice, but Alan Lu is top notch. The best of best. He's friendly, knowledgeable and he is the main reason why I keep coming back. No hard sell. They are eager to help you learn all about the options and how everything works.

BHNH48

16 de jul. de 2016

We are repeat customers of Penn because we like Toyotas and Penn is very convenient. This was probably the 8th car we've processed through Penn, and I must say that this was the smoothest and most pleasant and satisfying of all. Shaun is extremely knowledgeable and helpful about all possibly options, and he introduced me to leasing possibilities I didn't know were available. I ended up with a sportier SE model with more miles per month for a lower price! Thanks Shawn.

pooch00

16 de jul. de 2016

Shaun Banks is amazing! Knowledgeable, trustworthy, caring, funny and wonderful! An amazing experience When you go to Penn, ask for Shaun Banks! BEST EXPERIENCE EVER!

Ethan

16 de jul. de 2016

Used Penn Toyota years ago. For purchase and service. Was really disappointed and never satisfied, do gor like 10 years used another dealer on Long Island for my Toyota purchases and needs. It was sad. Soup to nuts it was typical, and kind of sleazy. HOWEVER.... Recently purchased (four months ago) a new RAV4 from Penn Toyota. From the showroom itself, the staff in general, and my amazing salesman Shawn Banks (please ask for him), the support staff, the environment, the service department and the service department reps, even the phone girls, and the service in take guys, were real, caring, no bull****, straight up and fair. The "here's the real deal" negotiations, and the ultimate fairness with regard to my trade in, I've never been happier before with any car anywhere that I've ever purchased, or any car buying experience. They came in with the right package and numbers, without playing games. I literally said "YES" and barely had to counter offer or negotiate... And, in the past I've used local BMW and MERCEDES dealers too. Penn was more together than these luxury dealers. By the way, the car is awesome. There were some minor issues early on that were attended to immediately with great attention and care. I'm so far a very satisfied customer.Ethan Hurt

buyer

16 de jul. de 2016

Great experience buying a RAV4 Hybrid from Joe J. He was knowledgeable, spent a long time acquainting me with the car, and followed up on a few extra that didn't come with the car when I picked it up. Very attentive.

Chuck S

14 de jul. de 2016

Joni and Manny were a pleasure to deal with. They made my purchase worth the 4 hour trip home on a Holiday weekend. I would go back and buy another vehicle from them and recommend this dealership to my family and friends.

Lauravigs

9 de jul. de 2016

the staff especially Joni Glantz t helped me get a great price for the car wanted I would recommend anyone looking for car to go to Penn Toyota

mantle

4 de jul. de 2016

My husband and I recently returned our leased Highlander when the lease was up. We decided to lease a 2016 Toyota - same make and model from Penn Toyota. The salesman, Michael Fox was a pleasure to work with and very accommodating. He was able to get us the exact Highlander we wanted. This is probably the third Highlander we have leased from Penn Toyota and we have been very pleased with the dealership.

camrygal

11 de jun. de 2016

My Salesperson was Sean Haghighi, and he was the absolute greatest. I don't buy cars very often so I was a little reluctant (and slightly scared!) walking into a dealer.. He was my first stop when i was very early in my research process, and not only did he make Toyota the obvious decision for me, but he also made Penn Toyota the obvious decision for me. Easy to deal with, laid back, and EAGER to help. The most appealing aspect of Sean's sales experience was that he was GENUINE, GENUINE, GENUINE. IF you are looking for a Toyota, your search is done. Stop wasting your time. Find a convenient time to see Sean Haghighi, and have a real human person take care of you, not your typical sales buffoon..

MAB ESQ

9 de jun. de 2016

I cannot say enough good things about this dealership! This is the forth car my family has purchased from Penn Toyota. I recommend them to everyone I know who is shopping for a new car. As an attorney who at one time represented car dealers, I have first hand knowledge of some of the unsavory high pressure sales techniques employed by some dealers to move the metal! Penn Toyota is a breath of fresh air. My wife and I dealt with Chris Penn, the owner, Phil Rodriguez, the Sales Manager and Todd Coopersmith, the salesman. Despite more than one test drive (its not easy determining if a car is 'the right fit' for you) and many many questions (did I say we asked a lot of questions?) there was no pressure to consummate a deal, we were not pushed aside so they could concentrate on an 'easier' customer to sell. We made the deal when we were ready and Chris, Phil and Todd were there to assist us every step of the way. We got a fair deal and have absolutely no regrets. Toyota is a great car and there are plenty of Toyota dealers to choose from and there are at least 3 dealerships between my home and Penn Toyota. Penn was worth the drive.

MAB ESQ

9 de jun. de 2016

I cannot say enough good things about this dealership! This is the forth car my family has purchased from Penn Toyota. I recommend them to everyone I know who is shopping for a new car. As an attorney who at one time represented car dealers, I have first hand knowledge of some of the unsavory high pressure sales techniques employed by some dealers to move the metal! Penn Toyota is a breath of fresh air. My wife and I dealt with Chris Penn, the owner, Phil Rodriguez, the Sales Manager and Todd Coopersmith, the salesman. Despite more than one test drive (its not easy determining if a car is 'the right fit' for you) and many many questions (did I say we asked a lot of questions?) there was no pressure to consummate a deal, we were not pushed aside so they could concentrate on an 'easier' customer to sell. We made the deal when we were ready and Chris, Phil and Todd were there to assist us every step of the way. We got a fair deal and have absolutely no regrets. Toyota is a great car and there are plenty of Toyota dealers to choose from and there are at least 3 dealerships between my home and Penn Toyota. Penn was worth the drive.

neil weinstein

3 de jun. de 2016

mike fox was very helpful in finding my rav4..all of penn toyota treated me well.i would recommend this dealer,especially mike fox.they were very helpul to my daughter when she picked up the car

SammyA

2 de jun. de 2016

Thank you to Michael Fox for being patient and understanding and very accommodating! And getting the color I wanted all the way from New Jersey in only a few days!

toyota fan

30 de may. de 2016

i got my new corolla 16 today and of course manager Frank Ubriaco and sales JoniGlantz they give me the best deal iam so glad a got corolla,i highly recommend they are the best...

Sienna3

22 de may. de 2016

Thank you to Michael Fox and the Penn Toyota team for quickly and efficiently transferring me over to my third Toyota Sienna vehicle & lease package-- I really appreciated how fast everyone worked to get the transaction done. We're a 'skiing' family of 5 that loves the comfort, roominess and cargo capacity of the Sienna--but especially the value and the all wheel drive feature that Sienna affords in a nice looking van!! Thanks again Penn for meeting my vehicle needs and time constraints!

don123

21 de may. de 2016

Penn Toyota has been my home for buying cars since 1986. The staff has always been the best. I have always felt I could rely entirely on what I was told. Daniel Glasser who managed my most recent service encounter was another example of Penn's extraordinary service and integrity. Thank you all for being such an important part of our Community.

Paul S.

18 de may. de 2016

Just picked up my new Tacoma from Penn. The staff there made me feel welcome and took great care of me. Was the best car buying experience I've ever had and I recommend if you are looking for a new car or truck to stop by at Penn Toyota and ask for Andy.

midiman007

15 de may. de 2016

I highly recommend you going here. Alan and Tony are very professional. I went to at least 15 Toyota dealers looking for a 2016 Rav 4 and no one could even come close to the deal Alan Lu and Tony gave me. The original 2016 Rav 4 car I pick had and sensor issue and Alan was up front with me and said if I did not want the car I could get a different car. I chose a different Rav 4 for the same price. If you are looking for a car I say go here first and watch all the other dealers say they have no idea how you got that price. They would only match Alan and Tony's price not beat it. So to me if I where to go some where else to get the same deal it was not fair to the people who gave me the best deal from the start. Also the original 2016 Rav 4 I picked had a Sensor issue on a new car and was stated to me up front and they did not hide anything. Great people.

Prius touring lover

14 de may. de 2016

Working with Mike Fox at Penn is like a breath of fresh air, I bought my first Toyota from Mike years ago, and bought my 2016 from him now at Penn and would never think to look elsewhere! Unheard of help and attention is his method of operation and the facility is second to none!

Rob Pruitt

5 de may. de 2016

My experience here was absolutely excellent. Especially noteworthy was dealing with sales person Joni Glantz. Make sure you request her if you visit this dealership. She's the best.

Rob Pruitt

5 de may. de 2016

Excellent experience with sales person Joni Glantz, be sure to request her if you visit this great dealership.

ladydoc50

4 de may. de 2016

I work with Dominic Russolello who is patient and professional. He never recommends unnecessary maintenance and is reliable with his estimates and the time necessary to complete the work. He makes bringing your car in for service a pleasant task and I always feel well taken care of when the job is done. I will continue to bring in my car for service to this dealership without hesitation and recommend it to others.

Ben

26 de abr. de 2016

Recently bought a used Corolla from Penn Toyota...overall a good experience. Shaun Banks was my salesman and he made it very comfortable and no-stress. He was very honest and up-front, unlike a lot of other salespeople at other dealers. I financed and Penn Toyota was able to get it to happen for me. I also got the Toyota used car warranty and I feel comfortable going back to them for any repairs that could come up. Very nice facility, both the showroom and service area. They also have a lot of very nice cars, used and new. I'm very happy with my car so far.

KayStone

20 de abr. de 2016

Joni Glantz was a pleasure to work with. She was straight-forward, down-to-earth, and really made the purchasing experience a great one - very different from other salespersons I experienced at other dealerships. Most important quality: not pushy when I was deciding on the vehicle to purchase! That's a huge plus!Kay-Long Island, NY

Franco16

15 de abr. de 2016

I was lucky to have Sean H. He was very cordial, knowdlegeable, and easygoing. I would recommend him for any consults or discrepancies that anyone has when they are ready to buy or lease a toyota or scion. Very cool person to deal with.

CantorBear

12 de abr. de 2016

Kelly Yngstrom was my initial sales rep and pulled together a team to help me buy my first Toyota Prius. This entire dealership has continued to provide me with such knowledgeable service and caring attention. Even though Kelly now works primarily in a different department, she was dogged in her pursuit of my satisfaction. The sale is only the beginning of their commitment. Penn Toyota is everything good I could imagine from a dealership and I look forward to staying a loyal customer for years to come. Go see them.

Happy girl

11 de abr. de 2016

Joni glantz was a pleasure to work with as was her manager Tony.Easy and fair. Car was explained to me fully. It was our fourth car bought there from Joni

ncronin

8 de abr. de 2016

It was a pleasure meeting my salesperson Joni Glantz when purchasing my new Corolla at Penn Toyota.She was professional and patient during the entire process: test drive to completing the purchasing transaction. She explained the features of the car and demonstrated their functions more than once when needed. It was a positive experience and looking forward to a positive experience with the service department for the time that I will own and operate my car. I recommend this dealership based on my interactions with all of the staff that I met last Sunday.

Margaret Mastrogiacomo

6 de abr. de 2016

Our salesperson Sean Haghighi was professional, knowledgable and honest. We returned to Penn Toyota get another Prius because of the excellent service.We already recommended Sean to a friend.

M. S. Cohen

29 de mar. de 2016

I just leased my third Camry from Penn Toyota. I've dealt only with one salesman, Tom Kim, and found him invariably friendly, helpful, and easy to work with. I've also found the finance manager, Morris Sutton, easy to work with. I'm a satisfied customer and I plan to stick with Penn.

mindyourhead

28 de mar. de 2016

I was interested in purchasing a new car for a while but was nervous about the process. Penn Toyota came highly recommended from a close friend. I met Joni Glantz a salesperson and she helped me through the process of picking out a Tacoma pick up truck. Joni worked with me for months and rather than sell me an available truck on the lot, worked with me for over a month to make sure we found the exact vehicle I was looking for. She was so patient with me! I called her with questions, visited the dealership multiple times for test drives... I ordered a custom Tacoma and it came within a few weeks. Joni looked out for me and got me the vehicle I had dreamed about. Upon delivery the team walked me through financing, warranties & accessories. Joni took time out of her busy schedule to show me all of the bells and whistles my truck had to offer. I just stopped in for my first check up and I was lucky enough to meet Chris Penn who personally helped me out and talked to me about my purchase. I wish I could give more stars because my experience overall at PENN couldn't have been better. I've already recommended PENN Toyota to family and friends and love my new Tacoma. Thanks Joni!

thomas buzzitta

22 de mar. de 2016

great dealer great price great people I will recommend all my friends relatives to a dealer like this that are honest with you and deliver what they say

Jose Diaz

21 de mar. de 2016

When We go to Penn Toyota Joni Glantz is always helpful she always give us good deals and she is a nice person. And she has good quality of work and she works very hard of putting everything together.

TonyM

19 de mar. de 2016

Buying a car is not my favorite thing to do.This all changed last week when I went to Penn and met Joni to purchase my 2016 Rav 4. The experience was like no other. Joni is professional, knowledgeable and compassionate. She answered all my questions, and when she didn't know an answer, she immediately found the right person. I plan on recommending her to all my friends and family. Nick was also a professional working with my financing options. He found the right option that worked for me. Finally dealership was immaculate. Clean and modern made the buying experience that much better.Penn Toyota is not the closest dealership to where I live, however I will be coming back to service my vehicle. Today I had a remote start installed and the experience was also 5 Stars.

hepplewhite

18 de mar. de 2016

My husband and I expected we were going to meet a rude, impatient, typical salesman, but we were fortunate enough to be greeted by Sean Haghighi. He was the most laid back down to earth guy, and that is why we had no reason to go anywhere else after meeting him! Although we were probably a salesman's nightmare with the amount of testdrives/ questions we had, Sean patiently addressed all of our concerns. It was a hard decision but Sean made it simple. Even the negotiations were pressure-free and easy. He gave us a fair deal and we were in and out rather quickly. We had been to Westbury Toyota the week before (AVOID AT ALL COSTS) and our rep, I think his name was James, treated us like dirt. If you are a consumer reading this review, I strongly urge you to take your business over to Penn Toyota and ask for Sean Haghighi if you want to be treated right.

Jeffwny

7 de mar. de 2016

Low pressure sales. That pretty much sums it up, right? Bought my new vehicle here, and was never once pressured in ANY way. Refreshing. Literally didn't even have to negotiate a price, the rep Alan slid a number across the table and I was very happy. SOLD! They made all the paperwork quick and painless, everyone was friendly, and the upsells (warranty, protection, etc) were brief and when refused just put away without a word. A really pleasant experience. Three thumbs up.

John Lee

7 de mar. de 2016

It was a bit late of Sunday afternoon, I went to get estimate lease end purchase vs. buy or lease new vehicle. Kindly Sean Haghighi who is a sale person I met, helped me so well and I got all information between buying options. Last moment, financial person, I don't remember his name, seems to be a little bit frustrated in his day maybe... that's why I give 4 out of 5 star for dealership however sales person, Mr. Haghighi gave to me so much impression and I would like to give 6 out of 5. :)Overall, because I am a returning customer and Penn Toyota treat me as a loyal customer, I really satisfied with their services and I definitely recommend Penn Toyota and the sales person I met to everyone.

Mikemny

6 de mar. de 2016

Purchased a new 2016 Toyota Camry SE from Penn Toyota and had a very pleasant experience. Our salesman, Alan was insanely easy to work with. He assisted my father and I and made the process of purchasing a new car very easy. We had gone to several dealerships to try and get a deal done and they didn't even come close. Alan really meant what he said when he told us he would help us get the deal we wanted. In addition, he informed us of packages and accessories we could add to the car but didn't press or force us to get anything which I definitely appreciated. If you are in the market for a new Toyota vehicle, start your search at Penn Toyota. I suggest you look for Alan and sales manager Tony to get your deal done. Not to be undone, the finance director didn't urge us to get anything we didn't want either. Thanks for an enjoyable experience.

Mikemny

6 de mar. de 2016

Purchased a new 2016 Toyota Camry SE from Penn Toyota and had a very pleasant experience. Our salesman, Alan was insanely easy to work with. He assisted my father and I and made the process of purchasing a new car very easy. We had gone to several dealerships to try and get a deal done and they didn't even come close. Alan really meant what he said when he told us he would help us get the deal we wanted. In addition, he informed us of packages and accessories we could add to the car but didn't press or force us to get anything which I definitely appreciated. If you are in the market for a new Toyota vehicle, start your search at Penn Toyota. I suggest you look for Alan and sales manager Tony to get your deal done. Not to be undone, the finance director didn't urge us to get anything we didn't want either. Thanks for an enjoyable experience.

jerziao

3 de mar. de 2016

Initially, I scheduled an appointment to test drive a Highlander with my husband. When we arrived they had the exact model we were interested in, the XLE. We worked with Alan Lu, our sales person at PENN TOYOTA, and we made a deal the same day! We weren't expecting to complete a sales order the day we went in for out test drive but, our experience was so honest and very informative that we were sold! While driving, Alan told us about several new features and technologies of the Toyota. The vehicle had an impressive, and excellent ride. Back in the office we discussed pricing, winter time lease specials, he searched for our vehicle while we sat in the office in the exact color, interior with the features we wanted. He located it, we finalized a monthly lease price, left a deposit, and scheduled a delivery date of our new car all within an hour. We left so happy with our experience and new purchase! Our car arrived earlier than we estimated, in time for New Year. Meanwhile if we had any other questions we just texted Alan and he happily got back to us in just a few minutes....if thats not excellent customer service I don't know what it is?! I highly recommend working this dealership and salesperson.

luvmy4Runner

23 de feb. de 2016

I have bought from Penn six vehicles for three drivers over a period of about 25 years. We purchased the first vehicle new, the second one, used. When the used car proved a lemon, we had no big discussion, no back and forth. They just said "We have to make this right." That happened 20 years ago. We have since bought three other used and one new vehicle, all with great satisfaction, and have had all our service work done there.Though satisfied, occasionally, work performed has not sufficed, and a conversation with management has corrected matters. Auto repairs, labor in particular, have a high cost on LI, period. That kind of colors your mood to begin with. But I have never felt mistreated at Penn. Find a service rep who will become familiar with you and your vehicle, who will act as the representative of your interests, who you know has had the mechanic justify the necessity of a repair or a preventive service.Laurie Guigliano delivers that kind of professional customer service.

Richard

19 de feb. de 2016

Brought car in for oil change and winterization.Service Advisor is Anthony Collins. He is an outstanding gentleman and very knowledgeable.Toyota should be very proud to have such an amiable and personable person working with you. Penn Dealership is beautiful looking and user friendly. The valet service was indoors so no need to deal with the outside weather!I bought my 2002 Camry from here and I recommend that you see this place for yourself. It is quite a great experience. You relax in a spacious pleasant lounge, see a large screen TV program or do your free wi-fi

Busymama33

15 de feb. de 2016

Shaun Banks helped us lease our 4th consecutive Toyota from Penn. We absolutely love these cars, but more importantly, the experience there is painless and downright pleasant. Nobody's pushy or rude. Shaun was so friendly, laid back and knowledgeable. Hands down he was the deal sealer. See him for a Toyota today!

Busymama33

15 de feb. de 2016

Penn Toyota is a fabulous place to stop for and ultimately buy or lease a reliable, economically sound car. This was our 4th consecutive leased car from Penn. Shaun Banks was our salesman. From the first to the last, he was friendly, warm, personable and knowledgeable. He met our concerns and made sure we were happy. And we were. And we still are. When this lease is up, to Penn (and Shaun) we will return.

shannon1030

31 de ene. de 2016

I worked with Andy to buy new Prius and he made the process very simple. Andy and the other team members were very professional and pleasant to work with and there was absolutely no sales pressure. This dealership is definitely one of the most reputable in the area. This is my second purchase with them and it won't be my last.

DUCKS

28 de ene. de 2016

Shamus is a very good salesman. I leased a car from on 3/2014 and it was a good deal. I brought the car in for service and I noticed the leather was bunching up. They were able to fix it and the problem was solved.

Seanhfan

7 de ene. de 2016

Sean was great! Attentive patient and thorough not only while i was buying the car but also after! He has since retaught my mom how to use her technology like 3 times and set her service and even helped her over the phone whenever she calls his cell. Nice guy

Walter Kueffner

9 de dic. de 2015

Every thing was great. Thanks Shaun Banks for all your help.

Patterson10

7 de dic. de 2015

Manny Kontonicolas and Joni Glantz were very helpful in getting us in a great used car at a fair price. They accommodated all the requests that they were able to met. Satisfied and would check out dealer again if looking for a car.

janet123

25 de nov. de 2015

Went in to dealer on Saturday to get prices to lease a new pickup truck. Spent about a hour and a half there as they worked to get a lease price and trade in value for my car. They gave me a very good deal but just wanted to do my homework before I sign agreement. I called on monday and spoke to sales person who said she would be back in on Wednesday so I could finalize deal. When I came back Wednesday they tried to switch me into a more expensive model at first, but I said lets just stay with the original deal. When we went to sit down to write out the deal they changed the miles from 12000 miles a years to 7500 miles a year. At this point they said that's deals not even possible. I got up told them thank you for your time and left. They did the typical car deal moves. In the long run all they did was waste my time. Even if they called me back to do the deal I wouldn't do it. I asked about 10 times the first day about the miles and it was even written a the piece of paper the sales lady had from our first meet. To all beware.

J.P.

24 de nov. de 2015

I had a great experience at Penn Toyota on 11/23/15. Best car buying experience I have had. Nice people, Chris was the salesperson who helped me. He was great and helpful. I felt no pressure. I came in having done research on the car I wanted to see in their used cars section. I met with Chris, went for test drive, decided I loved the car and a short time later I was driving home in my Scion. I highly recommend Penn Toyota! If you want to have a good car buying experience with no pressure, go visit them.

kosmodan78

23 de nov. de 2015

Shamus and Tony were very helpful in getting us a new Toyota Highlander. Very easy to deal with and not pushy at all. Made the process very easy.

tmiss123

22 de nov. de 2015

Joni Glantz and Frank Ubriaco Made our experience amazing and easy for us! They went over every detail and made it a very professional transaction. Thank you both for all your help and making this lease easy and fast! THANK YOU!

SiennaVan

17 de nov. de 2015

Shamus made car buying very easy. He was not pushy at all. I went in and before you know it I purchased a new car. Shamus facilitated all details and when we picked up the vehicle he demonstrated all the features to us. I recommend Penn Toyota for car buying and Shamus as the salesperson.

ScionLover104

16 de nov. de 2015

I recently purchased my 4th Scion at Penn (my 2nd with Joni Glantz). We all know that the car buying experience can be stressful for many reasons. Although it does take several hours to complete the transaction, the professionalism, respect, and total concern for the customer here make the experience as painless as possibleand also as exciting as possible. Over the years (and this purchase is no exception) everyone I have ever met at Penn has been courteous and helpful. Several staff members know me by name (or at least recognize me) when I come in for any reason. Joni's relationship as a car seller doesn't end when you drive away. She calls and e-mails to make sure you're happy with the car and have no questionsshe even mails a personalized thank-you card! And every question or concern you ask her is answered as quickly as humanly possible, often on the same day. Plus, with Scion's "Pure Price" policy, no negotiating is necessary on the car price. I did some simple negotiating on my trade-in, and it was quick and agreeable. Penn is my car dealer, even though it's not the closest location to where I live. I can't imagine any reason to shop anywhere else.

Tundra fan

10 de nov. de 2015

Just bought my third car at Penn Toyota - this time, my first pre-owned. I will be back! Joe Jordan was an excellent salesperson - knowledgeable, helpful, professional and likable - while the dealership itself was no hassle free. Great experience for the third time. I highly recommend you check them out and ask for Joe if you are in the market for a Toyota - new or pre-owned.

tundrafan

10 de nov. de 2015

Just bought my third car at Penn Toyota. This time was my first experience buying a pre-owned. Once again, my experience will warrant me coming back again. No hassles, professional, helpful, quick, very little back and forth, etc. My salesperson, Joe Jordan, was fantastic. He gave me great advice, knew his stuff, called me back when needed and on time, listened and was very helpful. I will be back and will ask for Joe!

Really Jay

28 de oct. de 2015

When you bring your car to a reputable dealer like Penn, I expected great service and that's what I got. From start to finish, I got what I expected to get. Good job

Solara

28 de oct. de 2015

Brought our solara in for service, needed some minor work done, fair price, good people. Would highly recommend for service.

corolla Rolla

27 de oct. de 2015

Needed some minor work done on my corolla, fair price and great work. Happy with everything and everyone.

Camry Driver

27 de oct. de 2015

Brought my Camry in for routine oil change. Nice waiting area and was in and out quickly.

inconceivable Drew

24 de oct. de 2015

Just bought my 6th Toyota from Penn and my 4th from Joni. She gets the job done with professionalism, what I wanted at the price I wanted in a timely efficient manner.Thanks to James and Tony for supporting Joni, #1 in customer satisfaction.

Ariel

23 de oct. de 2015

I cannot express enough the excellency of the service I have received at Penn Toyota, Ryan Fernandez, Tony And James, Took so many extra steps to make sure my vehicle purchasing process will go flawlessly and smoothly as possible.When I left the dealership I said "In my 15 years of buying vehicles this was the most pleasant experience yet" . They truly earned my five stars. If your goal is to receive excellent service combined with great pricing and value see Ryan Fernandez!

dinarodo

20 de oct. de 2015

Chris Kraly at Penn Toyota is the best! Honest, Fair, Respectful and helpful. He listens and does his best to accommodate. The sales manager Tony C was great too. The showroom is comfortable and has a nice lounge area for it's customers. I love my new car and love the price even better!

Toyota 2016 purchaser

18 de oct. de 2015

I found Sean Haghighi to be extremely helpful in assisting me through the new car purchasing process. He provided a lot of useful product information, was very accessible to me when I had questions and didn't pressure me to make a decision. He struck the perfect balance between being responsive to my needs, but he didn't give me a strong sales pitch. He was very easy to deal with, and his explanations were very clear. I feel like my relationship with Toyota is off to a great start!

esteban3

16 de oct. de 2015

Love the car, purchase was easy and everybody involved was friendly and helpful. Didn't expect to buy a car that day, drove away in my brand new FR-S. Didn't feel pressured, the whole thing felt good. Thanks Chris.

mcorrea

15 de oct. de 2015

We had a fantastic experience dealing with Justin and the rest of the staff at Penn Toyota. He worked quickly to get us to a number that we felt comfortable with for our 2015 Highlander XLE. I can be challenging to deal and Justin was taking my calls and questions even on his days. We highly recommend Penn and Justin.

HappyAtPenn

12 de oct. de 2015

I give them highest rating after spending day before at a couple of other Toyota dealership when I've been given the usual "song and the dance" to hassle me into a "great deal". It is the same routine like watching a bad movie that insults your intelligence. Coming to Penn was like a breath of fresh air. My lease was up and wanted to lease the same model of a car and at the same terms. They just said "No problem". Short while later we exchanged the keys and off I went HAPPY. On the side note, the dealership is very nice, modern and in a good location. Staff is very professional and other customers looked like me, HAPPY.

Lee t

30 de sep. de 2015

I have given Penn Toyota the highest possible rating due to their professional ,and helpful staff. Joni Glantz listened to my needs and concerns along with Morris Sutton and are the reason my family now drive a Camry, a Corrola, and a Scion Tc. I can not recommend Penn Toyota and their professional staff more highly. A great car buying experience.

Niki1947

30 de sep. de 2015

My experience in purchasing my 2016 Camry XLE from Joni Glantz was excellent. She treated me with great respect and humility. Everything was explained regarding the operation of the new features in a matter of fact way. She assured me of her availability either by phone or in person, if I had any questions regarding my new Vehicle which I immediately named "Ruby" I chose the color Ruby Flare.She called me as soon as I arrived home to see if I was happy and safely home. A wonderful salesperson and now a friend!!!

clamenza

29 de sep. de 2015

I have been dealing with Penn Toyota for about 20 years leasing Toyota Camrys. Every year I say I'm going to find something different but I keep coming back. Why? Joni Glantz and the management team. (Frank Ubriao).I alway get a great deal and Joni always takes the time to go over every detail from beginning to end!I can always call her with any type of question and she always is extremely helpful and gets back to me ASAP!

Crazychef

29 de sep. de 2015

Very helpful thanks to Joni glanz despite having credit problems they managed to get me into a 2014 Corolla sport with a decent monthly payment which has helped my credit score to improve compare to when I first went there

blmurf

28 de sep. de 2015

I have been a Penn Toyota customer for more than ten years. Both the sales staff and service personnel have been honest, dependable, and courteous. Today, I had a meeting with Joni Glantz about leasing a 2015 RAV4. As always, Joni was informative and most willing to spend time with me answering questions and providing details. The same can be said for Jimmy in service. He is certainly going to be my go-to service guy.

Jaclyn M.

28 de sep. de 2015

I have dealt with Joni to purchase my last 2 vehicles. She is always extremely helpful and makes her customers her top priority. I have recommended all my family and friends to Joni and the dealership to purchase both new toyotas and used vehicles, all also reported fantastic experiences.

gorgeous care

27 de sep. de 2015

I want to thank Shan Banks for making the experience of buying a car easy and stress free. I have bought two vehicles from Penn Toyota and each time the experience has been the same. I would recommend this dealership to anyone looking to buy a Toyota. Shan walked me through the entire experience made it easy to return my other vehicle and was honest and forthright. thanks again

ajs

26 de sep. de 2015

My salesperson was Shamus McLaughlin and he was very helpful and patient and understanding. There was no pressure from him even though it took me a while to finally decide on my purchase of the Rav 4 and even when I had to ask for my deposit back. I guess he knew that I would come back and purchase the car. He was very understanding during the entire proccess. James Delyanis went out of his way and picked me up when it came time for me to take ownership of the car since I was transferring my plates from my old car and there was no way for me to get to the dealership. Joe Jordan stepped in for Shamus on the day that I picked up the car since it was Shamus' day off and he went over everything in the car and showed me how everything worked. They made my car buying experience very easy and pleasant. In fact, Shamus told me that I could back back whenever I needed to in order to go over everything that I didn't understand. I'm actually taking him up on that offer and will be back in the showroom tomorrow for another lesson. Thank you all for your assistance. Arlene

happyowner

26 de sep. de 2015

I was a bit nervous buying a car without my husband. I was really looking for a "luxury" car without the luxury price tag that a Lexus sticker demonstrates. I owned an Avalon many years ago and loved it, so I decided to search for another. I could not have asked for a better salesperson than Shamus. He was patient, helpful, understood my concerns and explained everything about the car that I was interested in. I never felt that I was getting the "hard sell". I took a day or two to make my decision and I am now the owner of a beautiful Avalon. Shamus has reminded me a number of times that I can return anytime I have a question about the operation of the car. Thank you so very much, Shamus. James D. stepped in to do the financial part of auto ownership. He was efficient, super friendly and took care of everything! Thank you, James. If you are shopping for a car be certain to head for Penn Toyota/Scion. Linda C.

scaragiorgis

23 de sep. de 2015

For the last 15 years, I have been a customer at Penn Toyota. Each year I think maybe I'll look for a different style of car but Frank and his team always manage to make me feel more than satisfied. Kelly Yngstrom is knowledgeable, patient, and helpful. I would definitely go back again and see them. I give them an A+.

lovemycamry

22 de sep. de 2015

My salesman was Sean. He was both friendly and knowledgable! i would gladly recommend Sean and the rest of the penn toyota staff. he did a great job going over all the features, safety, and options. it took a little longer than anticipated but it was out of thier control and sean made sure everything would go as smoothly as possible. writing this review was the least i could do! thanks again guys

kekela98a

21 de sep. de 2015

They tend to make their own rules. I was reassured by Toyota Financial that I can return my leased car at the end of the lease period to any dealership as long as I schedule it with them. Tried to schedule a return from Penn Toyota but was refused because I am not their customer and that I am not getting another car from them. This is unprofessional and wrong.Update:Augie, lease manager, called me back and I was getting nowhere with these people. He was RUDE and difficult to speak to as most of the time he was aggressive and defensive. Can't believe he is the manager as his professionalism was quite lacking. Luckily, I found another Toyota dealership down the road to take the car.

lovemyself5

21 de sep. de 2015

I got my self into a horrible situation in Westchester Toyota and I went into Penn just to ask if any one can assist me. I encountered Mr. Banks who took on the matter, he was professional thoughtful and awesome . Every one I meet at Penn helped me to look at dealers in a different way not ones that are con artist. Therefore, I would recommend any one that is in need of a car, have questions, want a trade in to deal with Mr. Banks , If I had just one word it would be astounding.

pattycakes

20 de sep. de 2015

Sean Haghighi was very easy to work with, and he was very quick to get me the information i needed. fastest car buying experience ive had! ever!

Happy wife, happy life

17 de sep. de 2015

We were treated like royalty. We leased my wife's new highlander it was a painless and rewarding experience the way it used to be in the old days.It was such a great experience we brought my Mom back to lease her a new car.What a professional staff, caring, and they listened to our requests.

RiniGti0413

16 de sep. de 2015

I got there a little late for my appointment, but she made herself available and was able to work with me throughout the process of trading in my car for a used GTI. After everything was completed and I was ready for my "new" car I saw a big bow on it that made me smile. I would definitely go back there again if I need another vehicle they have on their lot.

bowlingface2

16 de sep. de 2015

They were very knowledgeable, accommodating and very professional. I told them the model I wanted and they explained all the items that I could get. They were very courteous and it was a pleasure working with them.

AmyMargolis

14 de sep. de 2015

Penn Toyota Scion in Roslyn, NY was extraordinarily eager to please and accommodating; I have never been at a dealership that went to the lengths this dealership went to to make us happy and to get us a car we felt comfortable with. Sean Banks and his manager, Tony, made huge efforts to fulfill our wishes, searching and putting in extra time to find the model and color we felt best about. Their degree of patience, tenacity and understanding has been unparalleled in my experience and speaks volumes when leasing or purchasing a car for one's teenage child. I feel my son has the absolute best vehicle, short of an army tank, to drive and these gentlemen were outstanding.

Kamaldarwish007

14 de sep. de 2015

This is my second car I have bought from Justin at penntoyota. Clearly I don't use anyone else because of his professional experience. My first car was a RAV4 and now im delighted to enjoy my new 2015 highlander. I just wanted anyone to know if you want a Toyota or even a new to pre owned vehicle see this guy. You don't want to go into another dealership and get high pressured and feel like dirt when you walk out and then some where down the line you felt like you got robbed. I truly appriciate everything justin has done for my family and friends and will continue to do future business with, because at the end of the day you want to know you gave the right business to the correct person

Jay72786

14 de sep. de 2015

My experience was great shopping at Penn toyota Ryan Fernandez helped me find the perfect car that fit my budget and was very informative about my vehicle any question i had was answerd left the dealership a satisfied customer

david123

13 de sep. de 2015

From beginning to end we had an amazing experience with Sean Haghighi. We have been buying cars for 20 years, but this was the best car buying experience we have ever had. We already knew we wanted a prius plug in from our previous purchases. Sean Haghighi was our salesman and not only did we get in and out quickly, but we also got a great deal. Afterwards, he reviewed all the features and made sure we knew what we were getting ourselves into. Overall our experience from price to service and care was beyond exceptional. Thank you so much for everything Sean!

JessicaB

13 de sep. de 2015

As a single mother of three boys, I thought this whole process would be dreadful. I've bought many cars in the past (never from Penn), and it was always so difficult. All i ask is for a good car at a fair price! Sean Haghighi was my sales person and he played no games. He was exceptionally kind and patient! We got our car quickly and at a better-than-expected price. We also worked with Tony Calamia and Frank Ubriaco during the process (two of the managers), and they were always smiling and having a good time! I've never been to a dealership that cares so much about the customer and not only makes me excited to buy the car, but also gives me a fair price EASILY. I would highly recommend Sean and Penn Toyota; I've never been happier with a car purchase! Thank you Sean.

Sunny420

12 de sep. de 2015

I would recommend anyone looking for a car to go to this dealership. From the moment I walked in to the moment I left I felt that I was truly taken care of.

Mary C

29 de ago. de 2015

Before going to Penn Toyota, my husband and I visited three other Toyota dealers. We were not happy with any of them. One dealer was dishonest in telling us over the phone that they had the car and color we wanted. However, that proved to be incorrect. Another dealer's salesman did not know too much about the car that we wanted to buy. He was not very knowledgeable about anything. In fact, my husband knew more about the car than the salesman knew. Hence, we were not comfortable purchasing a car from that dealership because other staff members were not helpful, as well. The third dealer refused to negotiate with the price. It was almost as if they didn't want to sell the car. Needless to say, we were very discouraged and were not looking forward to going to another Toyota dealer. We called Penn Toyota and made an appointment to visit them. When we got there, we met the salesman Shamus. He was extremely knowledgeable about every aspect about the car. We also met other staff members, Tony, the manager, who as wonderful Manny appraised the car we were trading at a very fair price, James the finance manager who negotiated a very fair extended warranty contract. Every staff member was extremely pleasant, friendly and accommodating. The price for the car was better that the previous dealers. Shamus is a gem. He we went over all of the features of the car, connected my phone to the Bluetooth, showed us how to work the GPS, etc. He was the complete opposite of the salesman in the other dealership who knew nothing about the car. Even after we purchased the car, we were told that if we had any questions, we could come back as often as we wanted. What more could we ask for? We were told that the Penn Toyota dealership is family owned and operated. Well, we can tell you this. We felt like family when we were there and when we left. Kudos to Penn Toyota. Mary Crapanzano, ,

Oreo0228

29 de ago. de 2015

We received letters from Penn Toyota at least monthly since we purchased our car about how high the demand for 2008 Highlander was and how much they wanted to purchase it from us. We went into the dealer and were made a reasonable offer. We went ahead and test drove a Camry but were very clear that we were not interested in purchasing it. We went back a few weeks later (after receiving not one but two urgent letters) and offered to sell the car for the quoted price. We were told they did not have demand for the car and were offered half of the original offer. The manger who wrote to us (Chris Mignano) was in when we visited but shockingly no one seemed to be able to find him to speak to us.

bato006

3 de ago. de 2015

I bought my 2013 Prius there. It was by far the worse experience I had in all my years of buying vehicles. The finance guy was a complete jerk. Wanted to negotiate in bad faith from the start. He wanted to sell me an extended warranty and if didn't buy it he was going to up the price of car. xxx? I should have walked out right there. He also proceeded to mess all the final paperwork up. All the math was wrong but in his favor a course. I had to come back because the paper work was so bad. The next day after signing and driving away with the car I reviewed the paper work better and realized that he over charged me by $500. I had to drive over to them and get a refund. Their service department sucks. Long wait times and they will rip you off. Don't ever buy a car there please do yourself that favor. They have diagnostic fee of about $120. So if you decide that you can't afford the work. ..guess what $120 for them. I paid $200, for $59 headlights plus two hours wait. Never again... Stay away!,,,

Pete S

29 de jul. de 2015

Worst experience ever! Moved to connecticut, read some reviews that said its the best dealership within driving distance, and stupid me believed it. Rented a car, drove 2 hrs to get there and saw an FJ Cruiser I really wanted. Showing commitment, I put down $1000 downpayment, and in the meantime, they were going to figure out a payment plan. Unfortunately, I was not approved (I am Canadian and do not have credit history in the States), so I sadly had to withdraw from purchasing the car. I asked for my refund back It has been THREE WEEKS! Every time I call to ask about my refund, I now can expect a series of things to happen. 1) The financing office will tell me it has never been processed when my dealer said he did it. 2) My dealer will tell me that he will make sure it happens; guess what it still has not happened, and probably never will with his lying face around. 3) the manager says he will take care of it you guessed it they didn't do xxxx. 4) they will put you on hold for 20 mins, then tell you they will call you back hey, it's been 2 days and no one has called back. They are liars, they are cheaters and they are lazy. I don't even know how people gave them 5 stars, 1 star seems too much for them. It shouldn't be that hard to process a refund that is rightfully mine and I wanted the car to begin with it's their xxxxxxxx system that rejected me. I will be as annoying as they are, and call every day, until I've had enough, then I will drive down there, make a scene, and make sure I get my refund back, and any customer in that store will not buy a xxxx thing on that day. Don't get me wrong, Toyota is awesome, it is just that Penn Toyota specifically sucks at life.Rant done!

Ara1185

7 de may. de 2015

Made an appointment here becaus it's so close to home. Took my car in for them to look at my tired. They told me my tire would have to be replaced and it would be $240 on the spot. They wouldn't show me the issue on my old tire or give me any paperwork stating what the issue was. Refused to pay them $240 and I'm still driving around on a donut

Lisa Peterson

24 de abr. de 2015

Tom was incredible, friendly, warm educational a real treasure to you and to us. Andy was also very kind and informational. I want to thank these two men greatly for making my purchase a memorable one!

Maysh416

17 de abr. de 2015

Penn Toyota was my last stop on searching for a Toyota Camry SE. I searched local and abroad and was about to purchase one from a car rental company. In the final hour I contacted Justin who immediately worked on my request, worked out an excellent price with EVERYTHING I wanted. And within 2 days I picked up my car. I truly thank him and his colleagues for everything. Penn Toyota is great. I will definitely deal with them again.

Razeem123

14 de abr. de 2015

While waiting for my car to be service I realised I had not given the ticket to the service agent.Ms Shereza Rahaman saw me with the ticket and asked if I was been helped. I explain the situation and she right away give me her assurance they will try there outmost best to have my car ready . She offered me coffee and computer access .I was very please with her.

SlotNY

30 de mar. de 2015

Highly recommended. Experts in what they do. Very professional and ANTICIPATES WHAT YOU ARE LOOKING FOR AND NEED.

meteorologist

28 de mar. de 2015

The previous review about the minimum 2 hour wait is so true! I have never gotten out of there in less than 2 hours. Scion website says oil change EVERY 7500 MILES. They must not sell many scions because they insist on doing the oil change at 5000 miles for synthetic oil. Why is this a problem you might ask? Its not if they ACTUALLY do the oil change BUT THEY DONT! THE MECHANIC ACTUALLY TOLD ME THEY ONLY CHANGE IT EVERY 10,000 MILES FOR SYNTHETIC OIL! That means instead of getting three oil changes under their 25,000 free maintenance plan you only get two actual oil changes. At 5,000 miles, 15,000 miles and any 25,000 miles there is no oil change. SO WHY AM I STILL SITTING THEIR FOR AT LEAST TWO HOURS AT THOSE MAINTENANCE APPOINTMENTS? You should see all the people sitting for their cars to be serviced. They all have angry looks on their faces.And by the way, appointment or no appointment, its a two hour wait.

Marcia M Rothman

22 de mar. de 2015

Everyone has been wonderful from beginning to end My 4th lease. excellent all around Love Andy!

Fabiola farias

14 de mar. de 2015

Today I bought a brand new 2015 corolla Le. Justin my salesman was very professional made sure all my needs and wants was their for me. Also Justin made sure my monthly payment was what I could oford because that's what was a deal breaker. He also gave me all weather mats. I will and 100% deal with Justin and penn Toyota again in the future. Me and my husband are so happy :)

Harry

6 de mar. de 2015

I have found the sales people and the service department to be outstanding. I purchased a Prius from Penn Toyota in 2001, traded it in for a new Prius in 2005, and then traded that in for a used 2012 Prius plug-in in 2014. I also bought a used 2001 Sienna in 2004. Each time the sales people were knowledgeable and friendly. [While all the sales people are very good, I found Joni Glantz to be superb.] I do all my servicing here, because it is done right. Jimmy Miga, the service manager knows me, and he knows my cars. The waiting area is clean, well-lighted, with free coffee and comfortable furniture. While the cost of service at a dealership may be more than at a local gas-station, I have confidence that the service department here knows these cars, and it is worth paying for quality work. They have never tried to push me to buy a more expensive car than I wanted, or to have service work I didn't need. I like the way they treat me, and I like the way they treat my cars, so it is worth going here, despite the fact that there are other Toyota dealers closer to me.

teedee54

2 de mar. de 2015

This place is the best dealership I have ever dealt with. There pricing can't be beat and there service department is excellent. I love this place and strongly recommend it to anyone.Theresa Caruso

Joni Glanz is the best

28 de feb. de 2015

My wife and I were about 2 miles away on Sunrise Highway from a GM dealership.For some reason I said to my wife let's stop and have a cup of coffee.As we talked I mentioned that before we left for Fla in Jan we had talked to Joni Glanz at Penn Toyota and that she had been so nice that she deserved a chance at our business.Joni did not let us down and two hours we signed a lease on a 2015 Highlander which we picked up today.Anyone looking for a Toyota should call Penn Toyota and ask for Joni Glanz .Believe me she is a credit to her profession and what's right about the car business.Morris Sutton Finance and Frank Ubiarco were also very pleasnt and helped to enhance our buying experience Rudy Miller Bayside Ny

Oleg

9 de ene. de 2015

Just two months ago, we bought a Toyota Camry Hybrid at Penn Toyota. And just few months before that, I bought Tacoma TRD for myself at another location. Although it took us time to wait for the paperwork at Penn, it was nothing compared to half-a-day at previous dealership. After one week one set of keys stopped working, but it was fixed by Penn Toyota right away with no charge and with very polite attention from Joni Glantz, who actually gave to us initially the best deal on our buy. While I was waiting for the paperwork, our sales representative, Alan Lu was entertaining me, replying to all my questions and giving me information that may be useful in the future. Maybe I was lucky, but from my experience, I would highly recommend Penn Toyota to all my friends.

Rav4new

8 de nov. de 2014

The buying experience was very pleasant and no BS. I think the sales person sized me up correctly. I am ready to buy and don't play the "I have to talk to my manager" games.I went in with a price and they beat it, I lease every 3 years and usually HATE dealers, but so far so good. I haven't found a dealer yet that I would go back to a second time. Kelly was my sales person...Kudos to her. The finance person was OK but with the usual up sell tactics..that's his job.So far my best dealership experience in 6 years.

Jorge Chavez

29 de oct. de 2014

My father Jorge Chavez bought a car from Justin in sales recently. We didnt really know what car to get between from a corolla or a camry. Justin explained to us what would be best and most accessible to our needs. In the end we ended up with a corolla. I cant tell you how happy I am. When the time we walked in from the time we left, we were just as excited and even more thrilled. The service was absolutely wonderful! Would recommend Penn Toyota to anyone looking for a car!

johnshea

25 de oct. de 2014

Just purchased Camry from Penn Toyota, This was my second car purchase through Joni. She's thoroughly knowledgeable and made the entire purchase go smoothly and pleasantly

warren.farkas

9 de oct. de 2014

From the time you roll your car into the service area the customer is treated as a valued customer. The service department is always clean and the waiting area is very nice also with comfortable chairs and WiFi. The service manager ( Jimmy Miga ) listens to the customer and makes sure the issue is addressed properly. Have never had a bad experience with Penn Toyota. Would definately recommend this dealership.

jnats0437

5 de oct. de 2014

I don't usually write bad reviews but this place really needs one. I bought a brand new Toyota Camry 2013 and since the day I bought it the steering wheel has been making noises. When I went in for service they told me they don't have time to check it because it's normal (even though I set up an appointment). After screaming and ranting they finally admitted there was an issue but they did not know how to fix it. After sotting there for 3 hours they told me they can't figure it out. I took it to my local shop and they replaced it within minutes and had it good as new. Not to mention when I bought the car this "joe" guy that everyone praises is a complete a hole. All he cares about is money and if you get a dime off the price of the car and don't buy his garbage total protection instance, he will give you a nasty attitude. DO NOT GO HERE. Being a customer for over 7 years does not matter to them.

joemar4

31 de ago. de 2014

Bought my new 2014 Corolla S+ here. Joni, my salesperson, was FANTASTIC! Knowledgeable, friendly, caring...I could go on and on. I have never had a better or more pleasant car buying experience as I did with her.The whole staff is great. Everyone involved in the sale of your car takes the time to meet with you and answer any and all of your questions. I've never experienced this before! In my past car buying experiences, I was usually handed the keys and was on my own! But Joni went over every detail of the car with me. From the windshield wipers to the trunk! She answered any questions I had. She is awesome!I have to say, without a doubt, that I recommend them highly to anyone looking for a car! The level of professionalism and the way they take the time for and care about their customers, is unmatched!They have made me a customer for life! Thank you Joni, Morris, John, Laurie and everyone at Penn Toyota!

Eirini

8 de ago. de 2014

I've purchased over 10 cars in my life and this had to be the best experience ever. I visited 2 local dealerships before making my decision but Chris and Marie's knowledge and attention was superior throughout our experience.

Tony

4 de ago. de 2014

I walked into the dealership looking at the Toyota Avalon. Shamus meet us and took us for a test drive. The manager spoke to us with Shamus and said he could give us a better deal on a new 2013 Avalon. He had a 2013 on the floor with the exact color and more options that we wanted. We looked at the Impala, Lexus 350, Chrysler 300 and the Toyota Avalon. It was a hard choice between the Lexus and the Toyota. The Toyota was a little larger then the Lexus and about 10,000 less. As of today, we are happy about our decision.

qgao

29 de jul. de 2014

just recently got my 2nd car from Penn Toyota. I have had positive experience with Penn. It was the stellar experience that I had with Alan Lu the sales person. I wanted a small SUV after this horrible winter. when I was in the dealership I met with a very friendly and helpful salesman. He answered all my questions. An hour and half later I am riding on my new rav4. As long as my wife don't force me to get a Bmw or Audi, I will always buy Toyota from Penn.

marksantomauro

22 de jul. de 2014

I was completely scammed by sales person JONI GLANTZ. I had talked to her on the phone several times about returning our leased Camry early and making a deal by agreeing to purchasing another vehicle from Penn Toyota. She kept calling and pursuing me stating she'll make us a great deal. We returned the car, we made a $418.28 "final payment" on the Camry that day ( 6/24/2014) AND we bought another car from her at the full asking price. Done deal. Now a month later we get a letter from Toyota stating we owe $3,006.03 due to excess miles on the vehicle. She now wants to claim the "final payment" on the Camry we made was to pay off the full length of the lease. But we returned the lease over a month early. We would've kept the Camry until the end of the lease period if that was the case. AND, where's this great deal she spoke of??? We returned the car early, still paid for the full length of the lease, bought a used car for the full asking price (which was grossly higher then its worth), and now we are responsible for all the excess mileage??? JONI GLANTZ is a xxxx of the earth Con Artist.MARK SANTOMAUROCASSANDRA SANTOMAURO

Edward5

16 de jun. de 2014

Joni Glantz is one of the best salesperson! She is very kind and friendly and honest, with the smile on her face. She was very helpful. She understood what I was looking for and she helped find something that fit into my budget. Joni helped to transfer all my belongings to the new vehicle, showed me the car and it's functions and even programmed the Blue Tooth with my cell phone. There was no problems with any of the paperwork and things went smoothly.I really enjoyed my experience and got an excellent service and will definitely highly recommend Joni Glantz and Penn Toyota to my friends!Dear Joni, thank you so much and God Bless.Sincerely,Edward Bazayev

N5A9M7L1

19 de may. de 2014

great people very very please i will recommend this dealer to friends and family... specially manager Frank Ubriaco ,sales person Joni Glantz great great they are the best...

natazolg

24 de abr. de 2014

Mr. LONG and ALI from the shop went above and beyond their job duties to make my visit to Penn Toyota great! ALL the staff I met today was extremely friendly! Thanks!

rich,l

16 de abr. de 2014

I was looking for 2014 toyota highlander le plus model with gray color, went to penn toyota,because of good reviews, bought the one i wanted on same day. tommy kim, salesman and mike, finance manager, they helped me from the beginning to the end of all process. great experience at penn toyota,strongly recommend this dealer if anyone who wants to buy a new car

phillyphreshh

6 de abr. de 2014

Easy car buying experience. No hassel negotiation and car was delivered as promised. Everyone is really attentive and go above and beyond. The dealership is brand new and really clean. Tom, Marie and John were a pleasure to deal with and provide exceptional service. Would highly recommend Penn Toyota!

acurran1

3 de abr. de 2014

I just purchased my certified pre-owned 2011 Rav4 from Penn Toyota. Sean and Bob Tracey went over and above to help me with anything and everything i needed. They were quick to respond to any phone calls of mine and any questions i had. They did not pressure for the sale at all. They made me feel very relaxed and comfortable while they handled all the annoying paperwork for me. I highly recommend them!!!!!

Billy C

27 de mar. de 2014

I worked with Joni Glantz and was very happy with the service as Joni was professional and very helpful!

robinho

24 de feb. de 2014

After 8 years of driving a car through the snow and ice, I decided it was time to purchase a SUV. I knew exactly what I wanted but wasn't exactly sure where to purchase it. I was in the market for a CPO Toyota 4runner. After googling the local Toyota dealerships, Penn Toyota seemed to have what I was looking for. We all know that car dealerships have notoriously bad reputations so I was a bit skeptical...at first. Once I arrived at Penn I was greeted at the front door by a very nice young lady. I told her what i was looking for and she asked me to hold on a second while she called someone to help. That someone turned out to be Tommy Kim. Tommy was very helpful, knowledgeable and an all around great guy. He showed me a 2011 4runner and I knew that was it!! We sat down to talk numbers where I met Manny Kontonicolas. Manny is another knowledgeable and great guy at Penn Toyota. A week later, I came back to pick up the truck. Once there everything went as smooth as silk. I would highly recommend Penn Toyota to anyone.

joeynatanz

17 de feb. de 2014

This place is very dishonest. I gave in my 3 keys when i leased my car. They delivered 3 separate times that day and each car gave me problems. One was grey, one was black, and one had a spoiler. They changed the car so many times i decided to just pay the extra monthly fee and take the one with the spoiler. After 3 months (without any notice) they contact me saying one key is missing (even though on the odometer report it says 3 keys were handed in) and they are charging me $271. I dealt with Joe at the dealership. He is a middle aged man that knows almost nothing about the cars there and makes frequent mistakes. His manager Tony cursed us out for not being happy with the mistaken vehicle they delivered to us that day. Ray the manager of the shop did not help at all as he was "too busy to deal with a customer". I highly suggest you do not deal with this dealer as there are much better Toyota dealers in the area that will offer you the same thing.

raymond49

12 de feb. de 2014

Purchased Toyota Sienna. Price was OK. David Salkin lied to us. He stated the keyless entry remotes only came with car if we also purchased an alarm from him. The keyless entry remotes are clearly listed as a standard feature with the automobile. I found them in the glove box. He then frantically looked for them but could not find them. When I asked him what he was looking for he said he dropped his comb. Did he drop them in the glove box and rear compartment. I caught him in a lie. Then when I showed him the list of standard features he said he did not realize it. They were trying to get me to pay for an alarm I did not want. STEER CLEAR OF THESE THIEVES. I spoke to the manager but he was no help. Also, about two months after bringing the car home I realized one of the hub caps was different than the others. When I brought this to their attention they said I must have changed it. I had a terrible experience with Penn Toyota.

beasto

6 de dic. de 2013

I went to pick up a car part I ordered. The attendant was on the phone. When he finished his call he asked me what i wanted. I told him and as he began to type he got a phone call. (By the conversation I could tell it was a new call, not related to his previous call). He helped the person on the phone for a long time and left me there waiting like a second class chum.

pennscion01

26 de nov. de 2013

Had a positive initial experience. Jeff acted in a professional manner and helped guide me through the leasing process which can be complex and misunderstood.

Josephhunterjr

21 de nov. de 2013

From the moment we stepped into the dealership we were treated in a friendly,courteous,and professional manner. We already knew the Camry we were looking for based on our online research. James Clemmons was our sales person and we sat with him as he confirmed the details of this particular car. After this initial conversation, James took us to see the car and go for a test drive. He sat with us in the car afterwards and reviewed all the features of this fully loaded 2011 Camry XLE, including how to work the Navigation, heated seats, Bluetooth etc. The lens on the passenger side running light was broken and he assured us that it would be replaced before sale as this car had just been received off lease that week. We also were interested in the certified 12mo./12000mi. bumper to bumper extended warranty which we got at a very good price. Our other concern was that the car only had one available key which was a deal breaker for us. We had to wait a few days after agreeing on this car but eventually James was able to provide us with two sets of keys plus an additional "valet" key at no extra charge. Our overall experience,regarding price, service and attention to detail was excellent! Thank you James!

Lmunar

19 de oct. de 2013

Great dealership! This place took Csre of prior nightmare with another dealership! All I can say is see James the sale consultant! He took care of me from the moment I walked through the door to the end of the transaction. Answered all my questions, all other personnel very knowledgable on cars, really friendly, great place even if your just sitting in the waiting room. Purchased my Lexus at a great price in great condition. Couldn't have gone to a better place to score a great deal on a used car. Penn toyota highly recommended to family and friends.

Gagan80

24 de sep. de 2013

I won't recommend this dealership to anyone. They are very rude and xxxxxx. They will go to an extent to over charge u for an extended warranty. Beware of there finance manager John vicino. Not recommended at all. Try another dealership

prevetti

22 de sep. de 2013

The service department was very friendly and quick. I would recommend to anyone who wants quality work done. I am very happy with the work that was done.

Dblofrank

22 de sep. de 2013

Be careful when you bring your car into the Service Department. My brief experience was this: I brought my car in for a recall. I get a call from the owner of Penn Toyota's brother who works in the service department stating that the front brakes should be replaced they are down to 3mm. I don't know what that means but it sure sounds like its low so I tell him thanks but I will get the brakes done by my own local mechanic. I bring my car to my mechanic and I get a call a few hours later and my mechanic tells me that the front brakes look just fine, there is about half of the pad left. I was annoyed that Penn Toyota was recommending that the brakes should be replaced so I contacted Jim Miga who asked my to bring the car in so he can inspect it in front of me with the mechanic and get to the bottom of the problem. I bring my car in, they take my car into the service department and about 10-15 minutes later Jim gets me and we walk to my car. They lift up the car and they take out a tool Toyota gives the service men to measure the pads and show me that the pads are at about a 4 on their meter. Jim felt confident with those results and felt like there was nothing wrong done by Penn Toyota and, for my trouble, I was offered a price of 159.99 to replace the brakes whenever I wanted them done(the current internet coupon price).Well that was about a month ago. Getting nervous that the brakes are getting low I decided to drop my car off yesterday at a Mavis repair shop to get the front brakes replaced. I drop my car off and about 15 minutes later I get a call from the manager of Mavis and he tells me that there is no need to replace the brakes, they have just less than half of a brake pad left. The manager tells me that there is a good 10,000 miles left on those pads unless I drive and brake really hard then obviously they will have to be replaced sooner than 10,000 more miles.I can understand that maybe my own local mechanic could have a difference of opinion from corporate Toyota on when it is recommended to replace the brake pads but hearing from a second independent mechanic, coming from a shop that I have never done business with in the past, an entire month later, that the brakes are still good and should not be replaced is disturbing.

DebjW

3 de ago. de 2013

I cant speak highly enough about my experiences at Penn Toyota.I leased my first Prius from them in 2010 and leased my second one about 6 weeks ago.The exceptional service provided by Jimmy Miga (Service Manager) has kept me coming back. The service provided AFTER you make the purchase means everything to me. Jimmy takes every concern seriously (no matter how trivial). If he doesnt have the answer, he will get it. He follows up. He makes himself completely accessible to customers and he is always pleasant and professional. Jimmy has always provided me with a loaner car if they needed to keep my car overnight. Hes honest and provides realistic expectations and because of that, he is able to deliver on his promises. This man always goes the extra mile. He is all about customer service and will always find a way to make things right. Hes made me a very loyal customer.The entire facility was renovated about a year ago. The space is very comfortable and the waiting area has a large screen television, and beverages are available.Joni Glantz is the master sales consultant who took me through the lease process this time around. I found Joni to be honest and knowledgeable. She guided me and let me know at what point a new lease would make financial sense and when it would not. She followed up on everything she said. She is VERY dedicated and went way beyond in so many ways. She made sure that I knew she was accessible to me even on her days off. She stayed very late to work with me on several occasions. Anytime I had a question she did not know, she made sure to find out. Never double talk. Completely trustworthy. Always respectful. Never pushy. Joni conveyed that she cared and that she believes in the cars she sells and she worked with me to get the best deal possible. I hope to have her sell and lease my cars for years to come. I will highly recommend her to anyone interested in purchasing a Toyota vehicle.Others Ive worked with at this dealership who are worthy of special mention because they too are VERY customer service oriented:Ray Bell (Sales Manager) who sat down with me to fully explain what all the numbers meant.Laurie Guigliano (Service Department) who is my go to person for scheduling service appointments and arranging for loaner cars. I live literally two minutes from a different Toyota dealership. My experience at Penn Toyota is so far superior that it is worth my traveling 30 40 minutes to get there.

donbar1066

30 de jun. de 2013

Mike Piedmont made us feel comfortable from the beginning. He was friendly and gave us the feeling that here was a person we could work with. Mike determined what model we were interested in and made sure we were comfortable while he went to get the demonstrator. He brought up a Sienna and not only explained the features, but demonstrated them. We were able to agree on a mutually acceptable price and the sale was completed. Mike invited us back if we had any further questions about the cars features. We were very pleased with the relationship we developed with Mike and Penn Toyota.

alexkheys

1 de may. de 2013

I have given this dealership this rating because of their friendliness, helpfulness, and effectiveness. They did a great amount of work to make my experience with them very easy and quick. Their service was exceptionally amazing!

Anymom

1 de may. de 2013

When I got to penn Toyota the salesman James and the guy he was training Dom was very nice and not too pushy with my needs and wantsThe sales manager ray insisted that I test drive the car even after I told him that I drove the car at another store.When it came to numbers ray and James and Dom matched the numbers from the other store with no questions asked .It was the best experience ever and I would recommend all of my friends to shop at penn Toyota .

denzie70

29 de abr. de 2013

I have given this dealership and this employee the above ratings because I was extremely satisfied with my experience. I was looking for a particular vehicle which Joe assisted me in finding and provided a very affordable price within the range in which I was budgeted. I appreciated the fact that Joe did not try to push models which I was not interested in. He was very straightforward and to the point regarding my need and the product which fit it. I will highly recommend this dealership and this sales person to anyone that inquires of a great place to find a vehicle.

Warr 8

29 de abr. de 2013

Andy Kolmer was a Real Pleasure to work with a true Professional!He worked really hard to get me the Truck that I wanted, for the Price that I wanted!

MaxLatin

29 de abr. de 2013

Joe Jordan was the best salesman i have ever worked with. I would recommend him to my friends an family. He also sold me a great truck.

ZAlly

28 de abr. de 2013

After going to a couple of dealers was not as impressed as I was with Penn Toyota and my salesman Joe Jordan. Joe showed me everything i asked for and many options. He made the car buying experience more comfortable and it was something that was enjoyable unlike other dealerships. He was not pushy and gave me all the time I needed, making me feel relaxed and helped me make a better decision.Penn Toyota is a wonderful place and there is no doubt that i would recommend it to my friends and family.

lrinaldino

24 de abr. de 2013

Andy was great to work with. Easy going, answered all of our questions and helped us pick out the right car for my family. Of course he gave us a great deal also. We would definately reccomemd Pennlrinald Toyota and Andy to our friends and family.

intimategems

24 de abr. de 2013

This place is pretty horrible; however, I must add that many dealerships in this area are likewise.My problems here surfaced when I first went to purchase a vehicle in 2012. I was given an out the door price that I was told was the complete price inclusive of everything - tax, DMV charges etc. To my surprise, when I went in to purchase the vehicle the next day I was told there was a misunderstanding or miscommunication somewhere. Additional charges were being assessed. I advised the manager and rep that I was given a price that was inclusive of everything and now that was changing. I told the manager I would take my business elsewhere not because of the few hundred dollar difference but because of the broken commitment...I did! I purchase my vehicle at another Toyota dealership within a day or two. Now, I have had 5 service encounters with Toyota as regards the Toyota Care package. After a gut feeling after the second service or so I began to number my tires and note things on the vehicle to see what was actually being done relative to what was supposed to be done.On my fifth service I decided to go to Penn Toyota for convenience as it is the closest location to my house. This was the ONLY service I had done out of the 5 at this location and I proceeded with numbering my tires. After waiting about 40 or so minutes approximately I was given my vehicle back with documentation showing that the tires had been rotated and a whole host of other things done.Now, that was CLEARLY NOT the case. My tires were not rotated. My liquids were NOT topped off. Inconsistencies in my tire tread with earlier services were clear and my gut said that a whole lot more was NOT done that was checked as having been done. This dealership is definitely NOT a dealership I will go back to and I would suggest you follow suit!In addition, I called up Toyota Care's national number to complain about what I experienced and was essentially told that there is little recourse for anything as the issues are addressed through the that specific dealership. This made no sense to me and I thought it best to put this review up and look-up additional options - looking into a BBB filing and other things. I would STRONGLY recommend others follow suit with their complaints and check-up to insure they are not being defrauded as well!

bdgurski

4 de abr. de 2013

James was extremely helpful, informative and patient as we worked to make the right decision on a car and the terms of a lease. I'm happy to refer others to Penn, especially to James.

Basil

1 de mar. de 2013

These guys are Penn Toyota are awesome people. When i went into the dealership, i was welcome by Joe and he treated all of us nicely. He was very friendly and very honest about the pricing of the vehicle. I went to couple of dealers and these guys were the best. Highly recommended and thanks a lot Joe for all your help. - Basil

ajohanson

2 de ene. de 2013

First I would like to say that I am a big Toyota fan. I have been buying Toyota cars for more that 15 years and reliability has been superb. After many hours of research online looking at all mid-size SUV's, I once again decided on a Toyota. Armed with invoice and list prices, I visited Penn Toyota and purchased a Toyota Highlander Limited. Our salesman, Tommy Kim was very knowledgeable about all Toyota vehicles. He made the process of buying a car totally without stress. Once price was agreed upon we met the business manager, Morris Sutton. Perhaps realizing that we had no interest in an extended warranty, etching etc., he simply handed us his business card and stated that if we wish to purchase anything additional to please give him a call. Since the car was not on the lot it will have to be delivered from another facility. If all goes well, I will not follow up on this review. A minor addition: The Penn Toyota facility is new and the coffee is great!Allan J

hschinasi

24 de sep. de 2012

IT IS ALWAYS A WONDERFUL EXPERIENCE GOING TO PENN TOYOTA. I HAVE BEEN A CUSTOMER THERE SINCE 1998 AND HAVE NEVER BEEN DISAPPOINTED WITH THE PEOPLE AND THE QUALITY OF SERVICE ESPECIALLY THE SERVICE MANAGER JIMMY MIGA AND LAURIE GUIGLIANO. THEY ALWAYS TAKE SUCH GOOD CARE OF EACH AND EVERY ONE OF THE 5 RAV 4'S I HAVE EITHER PURCHASED OR LEASED FROM THIS WONDERFUL DEALERSHIP. I WOULD NEVER BUY A CAR ANYWHERE ELSE. CHRIS PENN IS A GREAT GUY AND I SEND ALL MY FRIENDS AND FAMILY TO HIM WHEN EVER ANYONE MENTIONS THEY NEED A NEW OR USED CAR. I KNOW THE SERVICE WILL BE GREAT AND THE PEOPLE ARE FANTASTIC.

crystalamber2

23 de sep. de 2012

The overall place is very nice and the waiting area is nice and comfortable. The staff was very friendly. I dealt with Jimmy Miga and Laurie Guigliano. They were very helpful. Laurie is very customer friendly. I would recommend this dealership to family and friends. Thank You PEC Fr. Sq., NY

cdunklin111

19 de sep. de 2012

My experience with this dealership this month was quite pleasant. I walked in the dealership expecting to face long waits but I was pleased with the swiftness and efficiency of my being helped. It was actually relaxing to sit in the quiet waiting room and drink a cup of coffee as I waited, since I had been running around all day. The staff was excellent and friendly, Jimmy Miga was very helpful in assisting me. I get my car serviced regularly and have yet to encounter an unpleasant experience. Laurie Guigliano is also very polite, and I noticed that the whole staff always shows concern for any issue you may have.

dbheddah

19 de sep. de 2012

We purchased a new Prius 4 and the process was so easy. After choosing our car on the first visit, we returned to pick up the car a few days later. Everything was ready. Julian patiently explained all aspects of the new car and then we went inside to effortlessly complete the paperwork.Thanks, Penn Toyota.Bheddahataol.com

STUMPY

17 de sep. de 2012

Jeff and sales mgr Frank were very accommodating and this usual unpleasant experience was enjoyable

F.S. Kramer

13 de sep. de 2012

My experience at Penn Toyota has been one of the most pleasurable. The courteous staff - everyone I came in contact with - made "shopping for a new car" an enjoyable event. My principal contacts have been Julian Malone and Tommy Kim. Julian has worked with me most closely in "closing the deal". He is extremely knowledgeable, anticipated all of my questions, and made sound recommendations for what he understood were my needs. I was never pressured to make decisions from the time I walked in the door and was warmly greeted by Tommy. I made several visits to the show room before finalizing the purchase and I was always treated with courtesy - and patience. I purchased a Camry and the important features and operation of the car were exhaustively explained and illustrated to me and my wife by Julian. My telephone inquiries to Julian and Tommy were always promptly answered. Morris Sutton also made valuable recommendations which I was glad to receive, and Manny was also helpful in putting the deal together. I've had the car for just a few days and am happy to report complete satisfaction. I would heartily recommend Penn Toyota.

Love my car

8 de sep. de 2012

If you go to Penn Toyota you must have Rick Shaffer as your salesperson. He is friendly, honest, and great to work with. He went out of his way to find a car that I wanted and made my many visits to Penn pleasant.

XPEH

1 de sep. de 2012

3 3 times they manage to put the wrong motor oil. Service advisers have no idea what car requires what oil and what oil grade means neither techs do.

msharinn

31 de jul. de 2012

Chris (the owner) and Joni (sales rep) along with Morris the Finance manager were stellar. I had been looking at Mercedes and Jeep and decided on the Highlander Limited. The cars were all somewhat comparable but in the end it was the service and care that Penn toyota took with me that made my decision easy. I highly, highly recmnd them for a new or used car (mine happen to be new and they beat EVERY local price)

Roby9753

30 de jul. de 2012

The service department lost an expensive keychain attached to the key for my Prius. I reported it to the manager and he told me to buy a new one and they would pay me back. They have since reimbursed me for a replacement keychain.

veejmar31

26 de jul. de 2012

Just made my second purchase from Penn Toyota, with the same great saleswoman Joni Glantz. It was the outstanding service I received from Joni a couple of years ago that brought me back and I will gladly make my future purchases there as well. Joni and the finance manager Morris Sutton are top of the line and a complete pleasure to work with. Highly recommended.

laura504

19 de may. de 2012

This was,by far, the best new car buying experience I've ever had. Everyone at the dealership was friendly and professional. I can see myself buying my next 10 cars from this dealership!! Highly recommend!!!

famepa

19 de may. de 2012

frank ubriaco and joni glanz are very very nice and very very friendly they are simple the best... i will recommend them to friends and family olso the the service and parts are excellent to...

Rmeat26

27 de abr. de 2012

When I wanted to buy a new Toyota Prius c one I went to Penn Toyota because they are located 10 minutes from my house. I spoke with Mark Stechel sales associate .. I am not a big fan of buying a new car because of all the high pressure sales tactics you get. I was pleasantly surprised with Mark, his sales manager Frank Uvriaco,business manager Morris Sutton and customer relations manager Laurie Guigliano. No hard sales tactics, no bait and switch, just nice, seamless transaction with no hassles.

vronik66

18 de abr. de 2012

My husband and I had an excellent experience at Penn Toyota. Everyone was friendly and went out of their way to help us get the vehicle that was best suited for our needs in a short period of time. I most definitely recommend Penn Toyota.

m5d

22 de mar. de 2012

I want to take the time to express my deep sense of appreciation for the excellent service that I got from the Penn Toyota's team this past Saturday for the purchase of my new Camry. I've been a customer of that dealership since 1998 and never had a bad experience with them, that's why I always go there and of course recommend them to my friends and colleagues. I usually don't spend my time to fill out anything for anyone good or bad, but this time I said to myself I have to give a big thumbs up to the team especially Frank,Julian and Chris for their patient,their outstanding service and hopefully they will keep up the good work. Guys your service was beyond expectations keep it up....

SKcsh

13 de mar. de 2012

These guys told me one price and then slide in another price that I did not check until later. The finance guy told me about this 7 year scheme of bumper to bumper coverage that only had 3 years validity and said it will cost me $500. When I look at the bill the charge is 1250. These guys are criminals. I am still trying to get my money back. STAY AWAY FROM THIS DEALERSHIP!

rsim600929

2 de feb. de 2012

Service department couldn't tlee me what was wrong with the traction control light on the truck i was picking that day , sales person tommy and used car manager manny was great, but service had no clue what they are doing

ellie_28

25 de ene. de 2012

I bought a 2011 Highlander from this dealership. After the truck was delivered from another dealership, the sales manager marked up the truck $500 more then I was originally quoted. Do NOT deal with this dealership, go elsewhere.

milvalas

14 de ene. de 2012

Saturday, January 14, 2012 Penn Toyota 2400 Northern Blvd Greenvale, NY 11548-1202 516 621-8600 Is my dealership for the past 4 years? I bought my car new and I can only express the best recommendations for the service experience, for the two excellent employees with Penn Toyota which are Mr. Jimmy Miga, and Mrs. Laurie Guigliano. Honesty and courtesy and a true willingness to make each encounter to satisfying customers, as I am belong to sensitive persons with the car. I found a strong support from the above employees to keep my property in a fashion way, though I would name more people in this dealership, as the owner is ruling with an iron bar, to keep this facility running to excellent. Writes Highlander Black 2008 M.V

milvalas

14 de ene. de 2012

Saturday, January 14, 2012Penn Toyota 2400 Northern Blvd Greenvale, NY 11548-1202 516 621-8600 Is my dealership for the past 4 years? I bought my car new and I can only express the best recommendations for the service experience, for the two excellent employees with Penn Toyota which are Mr. Jimmy Miga, and Mrs. Laurie Guigliano. Honesty and courtesy and a true willingness to make each encounter to satisfying customers, as I am belong to sensitive persons with the car. I found a strong support from the above employees to keep my property in a fashion way, though I would name more people in this dealership, as the owner is ruling with an iron bar, to keep this facility running to excellent.Writes Highlander Black 2008 M.V

brenda tripode

14 de ene. de 2012

My experience at Penn Toyota was a pleasure. Laurie, the customer service manager was wonderful, making sure everything was done timely and to my satisfaction. The service manager Jimmy Miga was extremely professional and willing to assure my complete satisfaction. I would recommend Penn Toyota to anyone if they want great service and a caring staff.

EKLEIN761

9 de ene. de 2012

Everyone at Penn Toyota were so accomodating...My salesperson was super friendly to my Dad and I. My Rav 4 was delivered to the dealership as promised...the transaction was very smooth and I would definitely recommend Penn to my family and friends

paigedawson

4 de ene. de 2012

I have now bought 3 Toyotas from Penn Toyota. My current salesperson, Joni Glantz was excellent & went the extra yards in helpfulness, I would highly recommend her to anyone buying a Toyota. I had contacted Penn originally via email & Joni responded right away. we made an appointment for 12/30 & withing a few hours I was out of there with a brand new 2011 Toyota RAV4. I felt the trade-in given on my car was fair & their pricing was a bit below other quotes I had gotten. It was a fast, clean & easy experience--cannot ask for more. I currently live in CT & came down to NY to deal with Penn. Paige D

teej02

1 de ene. de 2012

We went into Penn Toyota just to test drive a Highlander. We were in the market, but did not expect to walk out with a new car. We were greeted by Ryan Fernandez. Ryan was extremely knowledgeable about the car, and answered all of our questions. He took time to make us feel comfortable and at ease while at the dealership. He even went out of his way to get paper and crayons for my girls to color with. He got us a great price and a generous trade-in. He was very low pressure, and did not at all make us feel uneasy. He gave us plenty of time to think about our decision. We went home and dropped off our kids, came back and bought the car! Everyone that we dealt with in the dealership - from Ryan to all the managers, to the other salesmen were all so friendly and laid back. It was by far the smoothest and easiest car buying experience we have ever had! We were driving home in our new 2012 highlander the very next day! Thank you Ryan, and everyone at Penn Toyota for a GREAT experience! We highly recommend this dealership!Regards,TJ & Tara

Roby9753

31 de dic. de 2011

We had decided to buy a new 2011 Prius after I had done research on hybrids. My past car buying experiences had not always been positive, so I came armed with all the prices and knew what I wanted in my new car. After reading many dealership reviews, I chose Penn Toyota, since their ratings were generally good and they were conveniently located.Upon arriving at Penn Toyota, Mike Piedmont greeted us and made us feel at ease immediately. He explained everything patiently, in detail every step of the way to make sure we understood and even insisted we take a test drive. We came with a trade-in and he did his best to give us the best offer he could for my older model car. He negotiated a fair price for the new car and Penn Toyota had a coupon for up to $750.00, for which he deducted the full value. Mike made the car buying experience the least stressful that I have ever had. Then we were taken to John who did not pressure us into buying anything we didn't want as far as "extras". Since we were not financing the car, we purchased the extended warranty and we were processed quickly. Mike showed us all the features in the car and even synched the phone to the bluetooth.We were then introduced to Laurie, the service manager, who wanted to make sure we understood all the maintenance procedures that were necessary to keep the car running well. She was sincerely interested in making sure we brought the car in regularly and told us to call her directly if we had any questions or concerns. These people treated us like customers should be treated and took their time to explain everything thoroughly.The whole thing took 4 1/2 hours and we were on our way home with our new Prius.

The King's

31 de dic. de 2011

On 12.29.11 my family visited the Penn Toyota to purchase a used vehicle we had seen on line, after being greeted by Mike Piedmont and shown the vehicle in question we had some concern about the sound of the engine, we listened to other comparable toyota and was not to comfortable with what we heard. He took us inside and brought his manager,who immediately said "which one are you referring to the one with the blown engine, we can replace that for you,if you want it" my husband took him up on his offer and he said he could not do that, since he think thats a good deal, he then told us that Nigerians are purchasing those vehicles and sending them back to Nigeria, I was surprise, thinking of what relevance this had to do with us, I advised him that we are not Nigerians and would be using our right here. I also told hime we would like to sleep on this and would return the next day, the manager got irate, got up pushed out his chair and said " you people can sleep on it for the naxt year, I'm putting back up the original price and will sell it to smarter buyers" I asked him what makes us not smart asking questions and not purchasing because we had concerns,we decided to leave and thank Mike for his time, but expressed our shock at his manager attitude. Mike called us about 10 minutes after we left to applogize and said " I do not know what has gotten into him to behave like that and say what he said and that his Manager boss, would like for us to return and would offer us a $250 discount. I thanked him for his appology but told him we will have to pass on any offer from Penn as I found his manager behaviour reprehensable and un-called for.They called us again today to apologize and ask us to come in. I would not go back and would not recommend Penn Toyota to anyone. I would like to remind Penn that customers are entitle to ask questions about concerns, if they are not comfortable, it is your jobs to show them other items that are comparable or suggest other items, if this is not your top priority you should consider not being in this industry. Today I purchase a New 2012 Toyota high lander form Lynbrook Toyota after walking in to buy a used and because of great customer service,I changed my mind about getting a used vehicle. PENN please offer your managers a refreshers customer service course, esspecially Mike Piedmont Manager.

azndeathangel_089

23 de dic. de 2011

All i have to say about this dealership was <33333. First of all, I got off the bus early and got lost on my way here. I called the dealership and told them where i was and asked if they could pick me up, which they did. Fortunately, the driver was none other but my sales consultant. Out of all the dealerships that I have been to, he was the first to ask what i wanted and verified it. Not only that, but he also asked if i wanted him to go over the features of the car that i had my eyes set. After going through all the features of the car and showing me a few aspects of the car that i did not know the car had, I definitely fell in love with the car. After looking at the model i had my eyes set on, we sat down and discussed what i wanted in the car. He had to deal w. 4 people (myself, my mom, and my 2 cousins). There was a lot of going back and forth that we had to deal with. My first time at this dealership, although this back and forth amongst ourselves and the dealer took about 3 hours, and i'm already out the door with a brand new car at a very nice price considering the features included. <33

realblonde

12 de dic. de 2011

This is my first experience at this dealer for service. I just switched from another dealership (Millenium Toyota)as I had grown tired of their poor customer service and very poor quality of work. My experience at Penn Toyota was excellent! Even though I only had an inspection done Larry was warm,friendly and very personable.They are presently under construction but I felt they went above and beyond to make the customers as comfortable as they could. I presently own 2 toyotas and will be bringing both cars to Penn Toyota for service from now on.

silverrav

8 de dic. de 2011

This is the second Rav 4 we have leased from this dealership. Love the car and dealing with PENN TOYOTA makes the whole process painless, from picking out the car to driving it out of the lot. They are friendly, patient, and very knowledgable about their product. Once you have selected your car, they take care of all the paperwork and other details quickly and efficiently making the whole experience enjoyable. We will definitely use them for our next toyota.

connordr

5 de dic. de 2011

Dealer has some serious integrity issues. In short, we negotiated a sale out of state but they failed to disclose 2 issues. When I got the dealership travelling from Colorado I was really surprised to see the issues. Long version: We bought a Sienna from out of state. We negotiated the deal over the phone and were told many times the vehicle was ok and no problems with it. When I arrived after travelling from out of state I find bad scratches on the front bumper and a quarter size crack on the windshield. Obviously it is a used car but I don't have issues with the problems HOWEVER I do have issues with the fact they failed to mention these issues before I was there and during the pricing negotiation. They should have just been upfront about that in the first place.They offered a $250 to repair the bumper of course at a renogiation. They failed to mention a $200 USED purchase coupon offer we found out they were running on their website after I got home with the vehicle.Buyer beware.

Glitterbaby

5 de dic. de 2011

I just purchased my 3rd car from Penn Toyota and I would never consider buying from anyone else. The staff has always made me feel welcome and part of their extended family. Everyone is always more than happy to go out of their way to provide the best service possible in all areas. I could not be happier with my new Corolla S. The car was exactly what I was hoping for and I look forward to continuing my relationship with Penn Toyota in the future and visiting their new facility once it is completed in March of 2012!

dave718

3 de nov. de 2011

Rob is by far the best salesman to deal wwith. Our purchase of a preowned certified rav4 was worry free and smooth. Rob is the salesman to see !

scottie271

1 de nov. de 2011

I bought my new Toyota Corolla S from Robert. He was very patient with me and talked me through the whole process. He made buying a new car as easy as it could be. He was very understanding and spent a great deal of time with me. I would recommend him and Penn Toyota!

pdeering

30 de oct. de 2011

I did not have a list of dealer cost pricing, but was using the MFGR window sticker as my base reference. I was given a price lower than the window sticker price and also offer the manufacturers incentive of $1000 off even through it was not clear that a manufacturers incentive was in affect at the time of delivery. I received the vehicle with only the extra that I wanted. My wife and I were very satified with the whole nogotiation process. Extra features were not force on us and we walked away feeling very satified with the way the sales person ( Joni) handled herself. She took her time and was very through with the determining the extras that we wanted. After the vehicle was ordered,She kept us informed as to the expected delivery date.

lenlang

30 de oct. de 2011

He was warm & Friendly, extremely informtive, extremely detailed as to Avalon'e attributes, reassuring, calming (I am 80 years old) explained every button on dashboard and seats, Not lazy but extremely patient even though it was past closing hours. Made it very easy for us to drive the car out. All papers were explained thoroughly before being handed to us and even supplied MVB paste attachments to replace my Easypass from my Acura on to new windshield.We had been to Huntington first andlooked at the Avalon in Showroom. Never got to speak to a salesman. In Westbury, we actually drove the car. My feeling, while enjoying the drive, the salesman appeared to feel as if the car would sell itself. Made no attempt to show how varous buttons worked-simply described his answers rather than demonstrate one or two of them.Not so with Robert. He spent a couple of hours with us before we left the showroom.Our last car was an Acura TL. I will never understand why we went off Toyota after owing my prior 2 cars each being a Toyota Cressida. My last Cressida came from Penn Toyota.When my lease is up after 3 years, I will certainly return to Robert Piraino.

rfinkel

30 de oct. de 2011

My salesperson Joni Glantz was professional and knowledgeable. All questions were answered and all pertinent information was given. Whole experience was easy and pleasant. Management was helpful and courteous as well.

teapertypolitics99

30 de oct. de 2011

So often we grouse about the transactions we conduct during our lives I thought I would take the time to write a positive piece about our favorite process the purchase of an automobile. Ive purchased or leased over 10 vehicles in my 50 years of driving ranging from Luxury vehicles, SUVs, trucks, sports cars, to economy models. I can say unequivocally that most of those transactions were mildly unpleasant at best and downright intimidating at worst, until I worked with the staff at Penn Toyota in Greenvale, NY. From the moment I placed a request a quote at the Toyota.com web site to picking up the vehicle on Saturday October 30 (not a great day to take delivery of a new vehicle) ever step was handled with professionalism. Less than an hour from the time I requested the quote I was contacted by Mr. Tom Montelli Manager of the Business Development Center (BDC). Tom took me through several scenarios of financing possibilities, option package combinations that gave me more bang for my bucks, and answered any and all questions that I had. He then checked Penns and other Toyota dealers in the area unlit he found the exact vehicle that I desired. No settling for a different color or substitute option packages that cost just a little more the exact vehicle. At that juncture Tom informed me that Joni Glantz, one of the senior sales people, would contact me as soon as the vehicle was available for delivery. Two days later Joni called me to set up a delivery time and date. She went over all the items that I would need to bring when I picked up the vehicle. Confirmed the amount of the down payment I needed to bring. Set up a plate transfer with my insurance company in a conference call. In an hour she confirmed that she had new insurance cards valid for the pick-up date and asked how many folks were coming with me so she had the correct number of chairs available. When I arrived at noon Joni was waiting. She briefly showed me my vehicle color, interior materials and option packages on board. She then escorted me to her business manager Morris Sutton to review and execute all the paperwork. Again the process was completely professional. Morris reviewed additional options items I might wish to purchase, but there was no pressure to accept any of the offers. Each Document was briefly explained and signed. Morris answered any questions I had and the process was completed in less than 20 minutes,(in my experience that is a speed record).Joni then took me to my vehicle and went over every function and option on the vehicle until I was confident that I could operate every knob and switch in the vehicle with confidence. I was then introduced to Lori and Joni went back to the showroom. Lori explained the new Toyotacare product which is free for 2 years. She then conducted a brief interview to insure that my delivery experience was up to Penns standards. Joni then took me back to my new vehicle and we parted company (in the snow). The entire process took a about an hour. Funny that as I was finishing this Joni called me to see if I was enjoying my new vehicle and asked if she could do anything for me. If all dealers operated as Penn Toyota does even in the middle of a complete renovation and in a snow storm the automobile industry might get the respect they have long desired.

Simonetti5

30 de oct. de 2011

When inquiring about a new Camry on the phone Nicole was very helpful,friendly an prompt in responding to all my questions.Andy welcomed me in a friendly manner and demonstrated many of the features of the new Camry.He encouraged me to take a test drive and was very patient to my many questions.Even Morris was very efficient in handling the the paper work and not "pushy" in recommending extra options .Over all a good experience with all employees.V.Simonetti

MaBrooks

30 de oct. de 2011

Great Dealership, we have purchased three of our last four cars from them over the last ten years. We highly recommend Penn Toyota to anyone we know looking for a car.

Andyjohn

30 de oct. de 2011

This is our second time purchasing a new vehicle at Penn Toyota. Robert Piraino and Tommy Kim truly made the difficult experience of purchasing a vehicle a piece of cake. We were treated very kindly, and both Robert and Tommy answered all our questions and concerns, and both seemed quite knowledgable, and proud, to stand behind a Toyota product. They were on top of everything. At the time of delivery, they both reviewed the vehicle with us. It was done at the end of a busy day on a Saturday and we never felt rushed. We are Toyota fans, and always have two parked in our driveway at all times. We have returned to this dealership a second because of our excellent experience from the first time. Penn Toyota is a Class A, top notch operation and, as a consumer, I really appreciate who they are. As you can see, I would not hesitate to purchase again from them and would recommend them highly in every regard.

joyjoon

30 de oct. de 2011

When I went to penn toyota, and met Robert, he explain me for every single details price and options for the car, I have to say he is one of the honest sales person I ever seen.I tried to get the Toyota Rav4, but I saw another vehicle which was match with my budget.I suggest him to everyone to buy or lease car.Thanks Robert.Jay

Joan H

29 de oct. de 2011

I purchased a new 2012 Toyota Camry from Penn Toyota. My salesperson, Joni Glantz, was outstanding to work with - professional, extremely knowledgeable, friendly, reliable and very patient in answering all of my questions. The sales manager, Frank Ubriaco, was very helpful as well. Joni is an exceptional salesperson. I would highly recommend Joni and Penn Toyota to my friends and family looking to purchase a new vehicle.

WilliamRuh

29 de oct. de 2011

I am very happy with my 2012 Camry SE, and this was enhanced by my experiences buying it. I thought I knew the car I wanted, and Robert Piraino was able to take the only Camry SE they had in stock with a 4 cylinder off the showroom floor so I could test drive it and confirm my choice. He took time to go over options which I said that I probably would not want, but wanted to check out anyway, which was important to me: I was making choices on what I would be driving for many years, and that was respected. Robert was professional, knowledgeable, understanding and friendly, which are very important qualities when an expensive purchase is being considered. Our price negotiations were honest and forthright, and I was satisfied with the cost. The model car with the color and options I wanted, which I thought might be hard to get and I'd probably wait a few weeks for, was available sooner than I had thought possible: in the next delivery, the next day! I half joked that I might hitch-hike to pick-up the car since I doubted any neighbors would be around, and Robert immediately offered to pick me up at my home (and meant it, but a neighbor did drive me). I thought I would just pay, finish paperwork and take the keys, but Robert took a bit more than an hour to inspect the car with me to make sure everything was in order, give me a "class" in how to operate and understand the audio functions / controls and vehicle information systems, and even introduced my cell phone to my car via BlueTooth, transferring all my contacts. This very much impressed me, not only Roberts' knowledge of the systems but that Penn Toyota insisted on this procedure with every customer. There are many new features on new cars that a buyer might not be familiar with: learning them yourself first-hand while driving could be a real distraction. Taking time to make me aware of all of them and their operation, making sure all the various manuals were there and showing them to me, was much appreciated.When I got home I found that my telephone contacts had been deleted from the BlueTooth system, and I was not able to transfer them from my cell. I called Robert, went right back to the dealer, and he and another salesman worked on it for a half hour before finding that the source of the problem was my cell phone. They then corrected it for me and re-installed my cell phone and contact information.I don't think I could have asked for a better overall experience with buying a car, and I brought Robert a bottle of French wine to show my appreciation!

Salvina

29 de oct. de 2011

The great rating is due to Robert the salesman's courtesy and the excellent overall experience. I purchased the car I wanted without any troubles. I would recommend the dealership in the future.

yukonjon

29 de oct. de 2011

I have leased 4 cars from Penn Toyota in the past 4 years.They have been very courteous and very helpful every time I have visited the dealership. When it has been for service or another matter they have always have helped with any problem. I would recommend this dealership to all my friends.

PennT

29 de oct. de 2011

I purchased a new 2012 Toyota and the process was seamless. The salesman, Robert Piraino, was very professional, knowledgeable and pleasant to work with.I purchased a car from Penn Toyota some years before and had a good experience then, so I came to the delaership expecting another good experience and that is exactly what I received. If your looking for a new Toyota I would recommend your checking out Penn Toyota and Robert Piraino.

pavlola

27 de oct. de 2011

I had a very good experience buying a new Prius at Penn Toyota in Greenvale. My salesman, Mark Stechel, was very low-key and did not pressure me at all. I came in ready to buy a car, so pressure was not necessary, and the Prius pretty much sells itself. But even under those circumstances I have previously dealt with salesmen who make your skin crawl. Mark was pleasant and I looked forward to returning to the showroom.I only went to the showroom three times. The first visit I had a nice long test drive around a residential neighborhood. I zoomed up a few hills to check the acceleration. I pulled over to the curb to play with all the buttons. I really tested it. Mark gave me a price and I left to compare to the Ford Fusion and Honda Civic. The online reviews of those two cars were so inferior to the Prius that I didn't even test drive them.I returned to Penn Toyota that same week and Mark wrote up the sales slip. I said I would take the silver Prius that was on the lot just to get the car faster. The write up had no extra fees!! No delivery, dealer prep, or any of that nonsence. Just the price we had agreed on minus my coupon, sales tax, and NY State registration for the new plates.On my way home I got buyer's remorse because I really wanted the blue Prius even if I had to wait a little. I called Mark from home. "No problem." He got me the blue Prius from another dealership, and I still got the car within a few days. I couldn't come in to pick up the car at Mark's convenience because of family obligations, so Mark came in on his day off to go over the car with me and sign the paperwork.I also thought the web site was very clever. I'm a web designer, so I thought the way they lured you into signing up for a test drive online in order to get a coupon was pretty smart. I signed up, and Penn honored the coupon even though no one in the showroom had seen it before. I went from browsing on the iternet to owning a Prius in a week.Thanks Mark! I can't wait to take my new baby out for some nice long drives!

AMallanda

18 de sep. de 2011

I came in looking for a new Rav4 and after some negotiating and time spent to find the model we desired (since it wasn't on the lot - it was nearby in NJ) I reached an agreement on Monday and signed all the paperwork and put down a $2,000 deposit to secure the car. I was told to expect to receive car in 24-48 hours to set up a delivery date and to let me know the outcome of my credit application. By Wednesday, I heard nothing. I called my salesman Andy on Thursday but he did not return my call. I called Andy again on Friday and still heard nothing. Finally, Ray called me Friday afternoon telling me my car wasn't available and that it was sold. I asked how that was possible since I already put down my deposit and he couldn't give me a straight answer. I asked if it was really sold, how come I wasn't told on Tuesday or Wednesday? Again no straight answer. He then tried to upsell me into a V6 model or another model that was more money since he apparently couldn't honor my price anymore. I told them to refund my money as I did not want to buy from a dishonest dealership that uses shady selling techniques. In the end, I got the same car at the same price from Huntington Toyota and had a MUCH better experience. In this case, I think they simply did not want to sell me the car because they refused to substitute the same exact model as it was now more money which is a load of crap. They didn't want to honor the price we agreed to and gave this lame (and untrue) excuse that it was sold.I cannot stress enough to avoid this dealership. Even though they are my closest Toyota dealer I will not get my new Toyota serviced here. Please go elsewhere and experience an honorable dealership.

polypaws

11 de sep. de 2011

I have purchased 4 Rav 4's from Penn Toyota and have sent at least 25 people to the dealership. I would not go anywhere else. The service is exceptional. The service manager, Jimmy Miga is the best! He is the greatest. He knows how to take care of his customers. Laurie who is part of the team in the service dept is also an asset to the dept she is always willing to help everyone and you always see her and Jimmy running around making sure everyone is taken care of. It is always a pleasure dealing with a dept that is run by such efficient people. Keep up the good work!!!

dhamm

10 de sep. de 2011

Courteous, professional staff. The car I saw online was not a come-on. The salesman did not attempt to get me to trade-up. The website provided good information to be able to make a decision about my interest in the car.

KAATZ

8 de sep. de 2011

My husband and I came in for an oil change on our 2005 Scion Xb, but were advised that the belts were very worn, needed to be replaced and that it would take approximately 45 minutes to an hour. As we had not eaten lunch we inquired as to where we could get something to ear. Not only were we informed of several restaurants in the area, but we were driven to the nearby restaurant of our choice. After lunch, as it was a nice day, we walked the several blocks back to the dealership and were met with "why didn't you call for a return ride?". We thanked the staff and explained that we enjoyed the walk. Our car was ready when we returned and we paid the bill and left. Everyone in the service department was friendly and knowledgeable and even went out of their way for us.

MARCS.

11 de ago. de 2011

The rating scale on this site is missing a rating level in which I could choose from to accurately describe my feelings about our dealings with Penn Toyota. It would be "PHENOMINAL".That would be the only way to describe everyone of my experiences at Penn Toyota. This is the 5th or 6th vehicle we have obtained from Penn Toyota within the past 7 years. The staff is simply incredible to say the least. What is normally a very stressful type of purchase due to the barracuda like staff's I have dealt with in the past at other dealerships in the surrounding areas, is now one my family looks forward to making. Speaking from a parents perspective as well, my 3 and 6 year old can do no wrong when they are at Penn looking at cars with myself and my wife. They can do PLENTY WRONG but everyone at the dealership makes lite of it which keeps us (mom and dad) relaxed and allows us to listen so we make the right decision. My kids act like we just told them they are going to Disney when we tell them we are going to the car store again. Every car we buy means we made at least 3 or 4 trips to the dealership. We make no quick decisions when buyng a car and everytime we enter the doors at Penn, we are always greeted with the same friendly smiles we have now become accustomed to seeing. So thanks again, Robert, Chris, Ray and James C. . I could not recommend Penn Toyota enough. Just PHENOMINAL !!!

Sucatwmn

1 de ago. de 2011

After looking at several cars, I decided to test out the Scion XD. Phil was genuinely interested in helping me to make the right decision in buying the right car for me. I never felt pressured or rushed to sign, and he was patient and willing to answer any questions I had.It was a great car buying experience, and I highly recommend both Penn Toyota and Phil.

escon

1 de ago. de 2011

This is the best Toyota dealership!!!!!!! I have bin dealing with Penn for over 20 years on every car i have owned. They have the best price and tons of cars truck and crossovers then any other dealership. I have bin to other toyota dealers and its such a wait to get help or it turns into a game to get what u want. Dont shop anywere but penn totota

dpfalv

23 de jul. de 2011

Robert was attentive to both my wife and me and our requirements regarding a new car. He has a excellent knowledge of what the various Toyota models offered. Robert suggested we test drive the Corolla Sport which is the car we selected. Robert spent a extended period of time with us and never gave us the feeling he was in a hurry to close the deal.

RKIRS

23 de jul. de 2011

ROB WAS VERY HELPFULTHIS IS THE SECOND CAR I HAVE BOUGHT FROM HIM AND WILL CONTINUE TO DO SOAND I WILL RECCOMEND HIM TO OTHERS

Yagermeister

29 de jun. de 2011

After visiting a number of different dealerships on Long Island and speaking with various salespeople and store managers, it was not until I sat down with Robert Piraino of Penn Toyota that I felt that I was being dealt with in a respectful, honest fashion that would result in a deal becoming complete. There was no bait and switch, tired cliches, or double-talk; we had a simple and straightforward negotiation.He was extremely knowledgeable about the vehicles in his fleet and found one that met my exact specifications. His reliability in returning phone calls, meeting promised dates, and following up on my purchase was a breath of fresh air in an industry that is known to at times have a lackluster reputation.Whether it was being friendly to my children, offering us a bottle of water on a hot day, or personally assisting us in putting in our car seats, he was an exceptional salesperson throughout the process. I cannot thank him enough and would not hesitate to recommend him to a friend when they are looking to acquire a new vehicle.

kanolin

26 de jun. de 2011

Being that it was my first time purchasing a used car, I was petrified with how my experience would be in a car dealership. However all that changed when I stepped into Penn Toyota.I cannot emphasize how GREAT their staff is. Especially their sales person Tommy Kim (totally awesome!) He is extremely patient, very knowledgeable, caring and honest. He didn't try to pressure me to buy like how some other dealers would. Tommy went through every single detail with me and left no question unanswered. Truly amazing customer service. Because of him I got a great deal and was able to take home my baby with a huge smile on my face.Thank you Penn Toyota, you shall be seeing me again!

fredslane

24 de jun. de 2011

Ryan Fernandez was a pleasure to deal with, very helpful and low key which I value, price was OK and when I came across a sharper price they acccommodated me. I had visited two other dealers in the area, neither one had inventory of the LE model and they were from the "take it or leave it'" school with virtually no give on price, and I wasn't being a pig with either of the other dealers. Penn came across as wanting to do business, and they had cars in stock. Excellent experience overall.

darbar32

23 de jun. de 2011

I love my new toyota corolla. Robert was very helpful and professional throughout the whole process. He explained everything clearly and was very straight forward. I particularly appreciated his patience while we negotiated a price. I asked for the car's interior and exterior to be touched up before pick-up and he made sure it was completed. I would definitely recommend working with Robert and Penn Toyota.

kileyp

21 de jun. de 2011

Okay, I bought what was supposed to be a certified pre-owned Toyota Camry. We agreed on a price, and then they tried to sneak in some extra service fee for $75, which they notified me about after we had signed all the paperwork and were waiting at the dealership for hours, and were too tired to argue. I refused to pay it. Two months later, I took it in b/c the tire light was on, and the tire sensor had to be replaced. However, they also found that the sold me the car and the recall work hadn't been done on the car. Aside from this being an illegal sale due to the lack of recall work, they let me drive off with my 4 month old baby in the back seat - which is just awful. I tried contacting the dealership 5 or 6 times to address the situation, and they never called me back.Now, we are in June, I took the car in b/c other dashboard lights started flashing. And of course, I find out that the brake pads need to be replaced (after just 6,000 miles of driving) - which cost me $600. The brake pads are required to have less than 50% wear per the 160 point inspection.Given all these issues, the bottom line is that it is clear to me they did not do the 160 point inspection on this car, and I continue to pay for it. I traded in a 2005 Toyota and didn't have to put a dime into it - this has been a really frustrating experience.UPDATESince the original posting, Penn Toyota contacted me and worked with me over the last several weeks to successfully resolve the situation. I know feel confident that the vehicle is safe, and that I got a fair deal. Penn Toyota is clearly committed to customer service, and my experience was surely a rare exception.

flambeau

20 de jun. de 2011

Joni has given us prompt attention from test drive to finalizing the sale. She is curteous and straight to the point and very efficient in all the paper work such us getting our insurance transferred to the new car. She even changed the license plate for us. She explained all the functions in the car and showed me where the spare tire is. She never said "check out the manual if you don't understand" but she said "please call me anytime if you need help with the car". The customer service of Penn Toyota is excellent. Everybody there is friendly and helpful. The manager is great too. My husband and I are so happy because everything went on so smoothlyfrom start to finish and Penn Toyota has the best price.

Jazzu24

16 de jun. de 2011

It was the best car buying experience I ever had and I would recommend all my friends to buy from penn Toyota .I'm going to tell my mom that penn Toyota is awesome

Susanbr76

19 de may. de 2011

My experience at Penn was top notch. I didn't realize how terrible my previous experience and another dealership was until I bought a car at Penn. I was not looking forward to buying a new car because my last car salesman was so awful. I have to say that David was never pushy, very professional, and seemed so eager to get me into the car that I wanted. He gave me a great price on my trade in and went above and beyond what I would consider to be "customer service" by giving me free door and wheel safety trim while my car was being fitted for door moldings (an after market add on). He felt bad that I had to wait a few extra minutes at their lovely service lounge so he had all that extra trim added as a surprise. I have to say, it really made my day. So if you are looking for a Toyota and need a salesman that is a real professional (and a true gentleman), contact David Salkin at Penn Toyota.

Jwhitehead

16 de may. de 2011

I came to Penn looking to purchase a preowned certified car. I was also looking to change from a sedan to a larger suv. I was greeted with a friendly smile and explained what I was looking for, my price range, and my concerns for changing from driving a small sedan to a larger vehicle. I am currently in graduate school so price was very important. From start to finish I felt that I was given accurate info with great prices that never changed from their quotes. Being a woman shopping for a car can be a real hassle, but at Penn I was treated fairly and did not feel like I was getting taken advantage of. I would definitely recommend Penn for anyone looking for a reliable, great priced vehicle from a friendly knowledgeable staff.

ag3012

7 de may. de 2011

The dealership was very friendly and answered all questions honestly. They try to get you the best deal possible, there are no tricks or games. It was a quick and easy process. Robert provided excellent customer service by showing us the vehicle, explaining how everything works, and offering a test drive.

Stephen Markus

21 de abr. de 2011

I have never submitted a review for publication previously. However, based upon my recent experience in leasing another car from Penn Toyota after comparison shopping at a Subaru and Honda dealership, Penn Toyota has the best sales and management staff I have worked with.Joni Glantz patiently and intelligently answered all of my questions and even called me on her day off because of my travel schedule. Christopher Penn helped make our lease payment more affordable with incentives and also made the return of my prior leased Toyota convenient. This dealership is very profesionally run and the service department has always accomodated my family's hectic schedule and given us terrific service. Based upon the terrific driving experiences I have had in purchasing and leasing three different model Toyotas from Penn Toyota in the past nine years, I will continue to do so in the future and also recommend them to my family and friends.

jlevorse

5 de abr. de 2011

Overall my buying experience at Penn Toyota was good. The difficulties I experienced were not the dealership's fault but problems with my financing institution and insurance company. Robert went out of his way to resolve the issues concerning the insurance letter and made it possible to take the car home on the arranged evening. I am grateful for his efforts and would recommend this dealership in the future.

davemalins

31 de mar. de 2011

This is my 4th car purchase from Penn. They make the car buying experience pleasant and easy. Salespeople are knowledgeable and really work with you to get into the car you want at a price you are comfortable with. The process of purchase to pick up is quick and painless. And they are their for questions after the purchase if needed. Excellent service department as well.

bobmcd

19 de feb. de 2011

Penn Toyota was the last stop of many in my search for a 2011 Hylander. I was greeted by salesman Robert Piriano. From the beginning I felt very comfortable. Robert was to the point, knowledgeable and truthful (Emphasis on the last word). He gained my confidence right away. There was no high pressure sales talk. He told me there would be no hidden charges. Several days later I was at the dealer to make the deal. I also have to mention the Business Manager, Daniel Bronzino, another pleasant and truthful employee. The next day my new Hilander was prepped and I took Delivery. Robert and Daniel made this a very pleasurable experience (something I can't say about other dealings with car dealers and salesmen). Everything I was told was the truth. Everything I was promised I received. I am sure that Penn Toyota sets the tone for its staff which is commendable. These two employees are exceptional and I would recommend this Dealership to anyone looking to buy a Toyota. I hope Toyota is appreciative of this Dealership and the way it represents its product.

momsez

18 de feb. de 2011

My 2011 Toyota Camry is the 2nd car that I have leased from Penn Toyota. Although I am in walking distance of another Toyota dealer I go out of my way to deal with Penn Toyota. One of the reason I return to Penn is because of the great service we consistently receive from the staff, especially from Robert Piraino. Rob is honest and we feel confident in our dealings with him. We receive great customer service, respect and care. Penn toyota offered an easy process on purchasing my new car. We got the car we wanted with no hassels or gimmicks that other dealers may try to pull. I will continue doing my business with Penn Toyota.

ricklarock

17 de feb. de 2011

I'm in the third year of a Camry lease from Penn Toyota. I choose this dealership because the salesman (Robert Piraino) gave me the best lease price I could find and dealt with my honestly. He quoted me one price and actually lived up to it.I have serviced the car with Penn and I am very happy with their work and their customer service. Recently, on a Friday afternoon, my trunk lock broke while I was in CT - I pulled into a Toyota dealer in Greenwhich and even though it was under warranty they were able to do nothing for me, I drove to Long Island and Jimmy the service manager figured out a way to fix the trunk lock - saved me from having to put the car in a garage all weekend- and got me back on the road late Friday afternoon. That's what a dealership should do for their customers and Penn did it for me. That's great!I've recommended them to a number of my friends and family and will probably lease another car from them this year.It's nice to deal with a reputable dealer. I am extremely happy with them.R. LaRock

hassanshaheed

16 de feb. de 2011

I lease Toyota Highlander 2011 from Penn Toyota. David in Penn Toyota was very explanatory, He nswered all of my questions and did not force me to make any decision. I really felt comfortable. I would definitely recommend Penn Toyota. Thanks to David and Danny in Penn Toyota.

js16

1 de feb. de 2011

After visiting many different dealers (even other toyota dealers), this was a very pleasant experience. Joni did not pressure and was informed on the vehicle and comparable models, if not, she quickly found out an answer. We actually didn't buy initially, told her we were interested in test driving others, I only received one or two phone calls from her over a week, unlike others where there were 5 messages from one day on my machine. However, after dealing with a myriad of odd and annoying or unattentive salespeople, we returned. Manny gave us the ideal trade in price, Dave in finance was quick and to the point, not pushing and 'extras' on us we didnt want. Other salespeople, one of them Dominic were friendly and genuine. They seem to understand it's a business and there's no reason for a 'show' yet are professional and friendly, as consumers, we appreciate that. I would def. return to purchase another car as well as recommend to others.

aperlin

30 de ene. de 2011

My family has purchased several cars from Penn Toyota and each time they have been professional, courteous, and very helpful. Their salesmen were not pushy and were patient with the multitude of questions I fired at them. They really appeared to pride themselves on working hard to make sure you are completely satisfied. I had done price research beforehand, and the ultimate price I paid was very fair, made more so by the exemplary customer service offered here. Moreover, when I asked my salesman about several car models and options packages that I was choosing between, my salesman did not automatically suggest the most expensive model or package. Instead, he wanted to understand my concerns and what I wanted the car/package for before making a recommendation, which made me trust his recommendation that much more. Highly recommend this dealership to anyone looking for a first car or a 20th car.

nanilanz

31 de dic. de 2010

I had the great pleasure of being introduced to Penn Toyota from an old friend. When she told me that they would not "haggle" or "misguide" me , she was correct. After dealing with MANY dealerships on Long Island I was starting to believe that Salesmen and women are a "breed of their own" NOT Penn , they guided me through a complicated situation with finesse and patience. From the finance department to sales , I was treated like royalty. All my questions were answered (and I had many) I didnt feel like I was being pushed and the process was expedited in 1 week , My goal was to get a more economical car , being a single mom with no one to really guide me in the process I felt very well taken care of. I would recommend that anyone buying a Toyota use this dealership , The dealership is well kept ,visitor friendly , and centrally located on Long Island . Greenvale.Robert Piraino in sales was very well spoken , and Dan Bronzino in finance was a master at getting me a very fair and decent finance price on my vehicle even after I told him my credit obstacles , Most dealers turned me away immediately . He was very humane !!So run to PENN , Ive had a Ford windstar , Mazda RX7, Subaru Legacy , and Ill NEVER leave TOYOTA after this great experience. Love my Rav4 and Corolla !!!

2011rav4

30 de dic. de 2010

This was the second car that I have ever purchased from a car dealership, and I had an overall great experience at Penn Toyota with Robert Piraino.Being that I am a girl, I was a little hesitant walking into a car dealership by myself. Despite the usual "car salesman" stereotype that I have encountered at previous dealerships, Robert Piraino was extremely helpful, friendly, and did not pressure me in any way. He walked me through my options, patiently answered my many questions, and helped me find a car within my price range. I eventually decided on buying a 2011 Rav4 limited, and I absolutely love it! I would definitely recommend Robert Piraino to anyone looking to buy a car. Thanks Robert!

mikey108

6 de dic. de 2010

A friendly place to buy a car and knowledgable sales people. This is the second Scion that we have bought there and plan to go back soon to get a Toyota product. Daniel the F&I rep. was very helpful in getting us a lease for the car. We bought the car without even driving it, we knew the product and they handled themselves very professionally.

colanth

21 de nov. de 2010

Robert was the best sales person I have ever worked with in purchasing/leasing a new car. He took the time to listen to my requests and answered all my questions. He was extremely helpful in working with my insurance agent to expediate the process of picking up my vehicle. I would recommend Robert to anyone who is interested in purchasing/leasing a Toyota.

eschlaefer

20 de nov. de 2010

Robert Piraino is a true professional. He was helpful, knowledgeable, informative, and not pushy. We ended up with a vehicle perfectly suited to our needs. Our experience was very positive from start to finish. If you're considering a Toyota do yourself a favor and ask for Robert at Penn Toyota.

Pospo1

3 de nov. de 2010

Words cant describe how great Penn Toyota is...Robert was a straight up guy from the Getgo I went to other dealerships across Long Island and I hafta say this place treats you like a person instead of a Dollar Sign...Robert greeted me like a friend and had lots of knowledge on the 2011 Camry...Robert didnt pressure me to buy the Camry right away I was going back and forth for a month...he encouraged me to take my time and to discuss this with my Fiance'...I also got a long Test ride...he wanted me to experience what the Camry has to Offer...finally after a month i Purchased the 2011 Toyota Camry...also RObert did little things as well He encouraged me to bring my mom in to see if she can get in and out of the Car...My mom loved the room in the car...Also My Mom is Diabectic...Robert was given a pack of Cookies from one of his co-workers...he hasnt eaten in 5 hours and when he found out my mom was a diabetic he gave his cookies to my mom for eat...I dont think any other dealer/sales person would do that...he really took his time (was there 2 1/2 hours on columbus day)...I was with Dan Monday niught and once again treated me like a Person and not a Dollar Sign..although there was a lot of papers to sign he made me comfortable and talked other things besides Camry's (Sports, Wedding Halls etc)...I also hafta mention a Person Named Tom whioh i called today to ask a Question...even though Rob was off today he took his time to ask my question in a frienly way and was not aggitated. Anyway The Camry is a Great Car.. I Owned a 1994 Toyota Camry for close to 17 years and i tell you i was sad to see that Car go Even Robert was Impressed i had the car that long and the Body of the car was in very awesome shape. I am hoping that the 2011 Camry will last me to 2030...if you goto Pennn Toyota go see Rob mention the Buckeyes he actually took his own Toyota (Scion) to Cincinati Ohio thats a good sales pitch...

LauraLeet1

26 de oct. de 2010

Re: 05 Avalon Purchased in 06.Just hit over 100,000 miles, Hoping for another 100,000. I have been servicing my car at Penn for years; getting oil changes and various repairs through out the years. My car is in execellent condition thanks to the wonderful crew at Penn. They listen to what you have to say and then act upon the problem. This month I really had a set back with my car.Even though this problem was huge to me, Penn was right there to help me and fix my problem. I will always be thankful and will continue to go to Penn for repairs.Bill ( Service Tech) was extremely helpful and explained things so I understood what was going on.Laurie (Administrative) was extremely professional.

skazochnik1

7 de oct. de 2010

Came in to buy a 2011 camry LE. After negotiating a price I've decided to compare it to other dealers' prices. Star Toyota of bayside couldnt match it so i went back to Penn. I was amazed to learn that value of my trade-in went down by $500 because I left and came back. Never again will i go back to Penn Toyota

errandmom

30 de sep. de 2010

I would highly recommend Penn Toyota and Rob Piraino, in particular. Rob was very knowledgeable and helpful. The whole sales experience was easy and not pressured. Rob thoroughly knew his product - I leased a Highlander. I was unsure whether to buy or lease, but Rob laid out all the options and explained the pros and cons of each. The exact car I wanted was not in stock, but Rob found it for me and I couldn't be happier. I think I got a fair price and the car even had a couple of extras which I did not expect. Rob patiently explained to me how to work all the gadgets and electronics and even set up some options for me to get me started. This is the second car we have leased from Rob and I would certainly recommend him to friends.

Bonnie222

25 de sep. de 2010

Bought a car and dealer was great with info and help. Also use for service... they really take care of your needs and try and get you out the door without waiting too long. I would defitely recommend Penn Toyota if you want to buy, lease or get service. They were honest and sincere with me.

scaragiorgis

23 de sep. de 2010

Robert Piraino is someone I can recommend completely. He is knowledgeable, courteous and follows through. This is the second time I leased my Toyota from him and I hope to always have someone like him to take care of me. Robert Piraino's work is exemplary.

judiannerossi

5 de sep. de 2010

I have purchased several autos in my lifetime and I must say the friendliness and undivided attention I received was over the top. I needed to ask few questions of my own because Mr Piraino was able to provide me with everything both on the auto and its leasing - leaving nothing for me to ask.

robert y

10 de ago. de 2010

very bad experience. took forever to return call. had to call toyota customer experience hotline to finally get dealer to return call. all the people there cared about was selling u the car at whatever cause. very very pushy and took forever to return deposit. i ended up buyinh the car from star toyota instead.

markkate

9 de ago. de 2010

rob is an outstanding sales person with unlimited patience and complete understanding of the product. beyond his considerable skill with sales it is easy to like rob because he exudes confidence and has a quite manor. i see a terrific future for rob in sales or any other endeavor he may choose.

mje

8 de ago. de 2010

Mr Piraino was terrific to work with, straightforward, prompt, personable, knowledgeable, available, accurate, appropriate, inspired confidence, had good working relationships with colleagues, and worked out any obstacles effectively. Penn Toyota provided an environment that included not feeling manipulated, being respected and that was geared to our needs and requirements

khayimmoyshe

1 de ago. de 2010

David Salkin was calm and very low key, he was extremely helpful as he listened well and knew his product. I asked him not to call and He DID as I asked. I'm in retail and I would never play one dealer against another not my style because (I hate when its done to me). I asked him to give me his best price, he did, and they won out over 4 other dealers. I came in we did some further negotiations and we wrote the deal that same day. Ray the sales manager at Penn Toyota, was also instrumental in soothing my nerves as I had visited no less than 3 other toyota dealer that same day I was told many things that were in fact just come ones or bate and switch routines. Ray and David KEPT THEIR WORD! I would highly recommend David Salkin as a wonderful calm low key excellent salesman and Ray as a hands on manager. Ray keep up the good work you have a great facility. Remember consistency is the key to staying on top, so, I expect to be treated the same way on my every visit to Penn toyota. Thanks H.

Simar

31 de jul. de 2010

I had a great experince when I bought my new car. Mr.Robert the salesman was very freindly, knowlegeable and professional. He provided a better price than were able to get elsewhere. I appreciated the time he took to make sure I was satisfied with my purchase.I would recommend this salesman and dealership to anyone who was looking for new/used vehicle.

mt456

30 de jul. de 2010

I recently purchased a Camry at Penn Toyota. The salesman was Robert C. Piraino. I found him very professional, far superior to previous car salesmen I have had. Whenever I asked a question, he knew the answer. He did not have to keep running back to his manager for an authorized reply to every comment I made. He followed through on every document needed and job to be performed. It was a pleasure doing business with him.

jimcliffsc

25 de jul. de 2010

I have serviced my Prius here for past 3 years and Jimmy the Svse. Mgr. has been great. I just leased a new 2010 Prius from Rob Piraino at a terrific deal with no sales pressure. I highly recommended both for sales and service. I couldn't be more pleased.

johnscala

22 de jul. de 2010

Robert was excellent, I will recommend him to friends and family. My overall experience was geat! Sometimes buying a new car is stressfull....I did not feel any kind of pressure or stress. This is the right way to get a car, I will be back for my next car.Thanks Penn Toyota!John Scala

LLazar

20 de jul. de 2010

Both Robert and Ray, the manager, were extremely helpful in answering our questions, and making us feel satisfied with our purchase. Ray was able to get me the hard-to-find color I wanted in a short amount of time. When I took the car home and found something minor was missing, the service dept. put it on immediately without trouble. I would definitely lease (or purchase) a car from this dealership again. And, I love my Prius!

M solaiman

14 de jul. de 2010

Robert was an honest and descriptive car sales man. He was very quick and did not waist time. Robert knew what I wanted and I highly trust him. He gave me the best price he could, and I know he did not cheat me in any way. This is my forth car that I bought from him and I was satisfied every time. Robert was so friendly to me. It was as if he was not a car sales man. I felt so comfortable with him, like he was my friend.

ruthleader

14 de jul. de 2010

Everyone was friendly and courtious. It was a pleasant experience.They offered us a bottle of water while browsing for cars as it was a very hot and humid day. No pressure.I was able to test drive a few cars to help narrow my selection. They had the car readied as promised, I was in and out quickly. I would recommend this dealership over others in the area that I visited.

mcooney

24 de jun. de 2010

This is the third toyota we have bought from this dealer. The sales service has been excellent. We have bought two of our toyotas from Rob Piraino. We recommend him highly, Rob is direct, answers every question, and very accomodating. I would recommend Rob to anyone,

dmcb

10 de jun. de 2010

I tried twice unsuccessfully to find the new vehicle I wanted from a Toyota dealer in Suffolk County. I found this website(dealerrater.com) and chose Rob Piriano based on the favorable reviews. I was very pleased with the service I received. I called him one evening and left a message and he returned my call within the hour. The vehicle I was looking for was difficult to find, but find it he did! I also received a great price. The entire experience was one that would enable me to definitely recommend this salesman at this dealership. When I am in the market for my next Toyota, I will return to see Rob at Penn Toyota. Thanks Rob, for all your hard work on my behalf.

MrB

29 de may. de 2010

Jimmy was great to work with and the car was ready when promised. He was especially helpful and courteous before and after our visit. We would recommend Penn Toyota, and specifically Jimmy Miga, the service manager, to anyone that needs service on their Toyota.

lurma

28 de may. de 2010

I HIGHLY RECOMMEND THIS DEALER!!! Rob was very friendly and not pushy at all. He was down to earth and didn't push for any of the useless options. I picked up the car on time with no hidden fees. If you are in the market for a Toyota or a scion this is the place to go! I would defiantly go back to rob.

Motorhead

27 de may. de 2010

Average 2 hour wait time for oil change. Service department was not busy.Simply put its not worth your time even if its free.They simply do an oil change, the multi-point inspection a joke. The mechanics just check off a piece of paper on the side not even near your car. To sum it up, just a bunch of clowns....oil change for 2 hour while you wait...Never again on their service department...never again on Toyota

colthimbles

10 de may. de 2010

We first met Dave in September 2009, we where interested in leasing a car. He was very knowledgeable and was not your typical car sales men. I felt no obligation to make a decision that day. He was patient, kind and answered all of our questions. Due to other issues we where not able to lease the car at that time. When we where able to we returned to Dave to close the deal. I would certianly recommend Penn Toyota and Dave Salkin. Thanks for the tootsie rolls Dave!

Valr25

17 de abr. de 2010

I had the most positive car shopping experience with Rob at Penn Toyota in Greenvale. He was extremely professional, knowledgeable, respectful, honest and friendly. I am female and I find that some of the male sales people can be condescending at times.Rob also exceeded my expectations. My husband was not available to see the car because he works all the time and he offered to drive the car to his place of business (which was very close) so he could see the car. Awesome, right!!!Rob asked all the right questions in terms of what my needs were. And after shopping at approximately 12 or more other car dealerships I would say that he was the only sales person that I had been too that was able to answer everyone of my questions in regard to the cars I was shopping. He really knows his product. I was shopping the rav4 and The Venza and decided to consider purchasing the Venza. A really great car!Out of all the cardealerships I shopped this was the best one because of Rob! Thank you for such a pleasurable experience.

chrisjuck

15 de abr. de 2010

They were easy to work with. David was very friendly and took the time to show me several cars on the lot. I originally was looking to buy a used car. He worked with me to find the best deal on a new car.My last car was a Honda and looked at the CR-V because it seemed like the same exact car. Not only was the Rav-4 cheaper but i love the car. It handles great and has all the features i need/want as compared to my test drive of teh CR-V. Looking forward to working with Toyata (hopefully not too much)during the term of my lease and beyond.- Chris

rav 4

28 de mar. de 2010

I had a very good expirience at Penn Toyota. My sales rep Robert Piraino was very friendly and knowledgeable! This was my first new car purchase and I enjoyed the whole process! My questions were always answered promptly and I was walked through the whole process step by step. I never felt like I didnt know what was going on! I am very pleased with Penn Toyota and especially Rob Piraino and would definatly recommend them to anyone looking for a new (or used) car!!

xfletch

16 de mar. de 2010

My experience with Penn Toyota was great. I did my research on Toyota/Scion car dealerships before I bought my Scion XB and Penn came out on top in every review. I live in Queens N.Y.and was very happy to travel out to L.I. to buy a car at Penn Toyota. My salesman David Salkin was very helpful and kept me informed as I had to wait a couple of weeks for my car to arrive. If you are you looking for a no hassle car buying experience, this is the place to go.

divadog

15 de mar. de 2010

Sold me a truck with passed inspection, but no horn, (I found out on the road home), no spare. I had asked earlier when I inspected the truck, told me the spare would be on. I also asked to have trim fixed, they didn't do it.Took down my phone numbers wrong. They mixed up my cell and home number and said they tried to call me when they didn't have truck there when I drove over an hour to see it. (At first they told me they did) Who can't take down a phone number correctly? How could a business do that? I think they were leading me on in retrospect. BUYER BEWARE!!! I would not buy a used vehicle there, Truck had less than 11k on it, sold it to me like new but it had issues that didn't appear at slow speeds, but did at highway speeds. After I brought it back the next day and told them I'm returning it they of course told me they would right all wrongs. I told them it's too late. They should have done it right the first time.They were pretty good about taking it back, while we waited for paperwork to appear the used car manager told us he had already sold it to another dealer wholesale.

db36

6 de mar. de 2010

I had just come off a bad experience at a nearby Honda dealership when I went to Penn Toyota in search of a used Scion XA. I ended up leaving with a new 2010 Scion XD. I was leery of the dealership, I honestly am not very trusting of car salesmen, no offense to any of you, it's just a cutthroat business in many ways. Robert, however; seemed like a genuine nice guy. He was very busy, and I didn't always get his full attention, which i totally understand and felt was a very tiny bump in the road (not to mention evidence that he was a stand-up guy). He offered me a price that was more than fair, he added no hidden fees. What I was quoted was what I got. I was in a rush to get a car, and I wanted a manual. He hunted one down for me and I had one within the time frame he promised. Not that I got it the next day, but he was upfront that it would take a few days, I respected and appreciated his honesty. I had been to another Toyota dealerships where they did not have a vehicle in stock, and none had even offered to find me one. Obviously Rob was going above and beyond the normal call of duty. As I said, he seemed really busy, he probably didn't need the extra sale and could have easily blown me off like the other Toyota dealership I went to had. Instead he worked to get me what I needed. I wish I would have seen this website prior to my car hunting experience. I would have seen how badly rated the Honda dealership was and how highly rated Penn was. Would have saved myself some time and aggravation.

JenRadTek

28 de feb. de 2010

Robert Piraino was extremely helpful, friendly and professional. He was not a pushy or agressive salesman compared to some I have dealt with; he gave me exactly what I wanted. I chose to do business with Penn Toyota as opposed to Star Toyota in Bayside, which is only 1 block away from my apartment for 2 reasons: because Rob was very easy to work with and because you offer service with a loaner car. I had a great experience leasing my very first brand new car. Thanks for all your help!

berniethebear

10 de ene. de 2010

Ray and Penn Toyota did everything we asked of them in making our leasing experience a positive one. They provided a better price than we were able to get elsewhere. They searched for a car that met our specifications and, when we picked up our new vehicle, they explained each and every feature to our satisfaction.

Friedrich

8 de ene. de 2010

Our lease with the Jeep was expiring and we were looking for another car. In the past we had owned a Toyota Camry. So when we saw an advertisement on TV, we decided just to look. We were so impressed with Joni Glantz that we walked out purchasing our Rav 4. Joni is an exceptional saleswoman. I do not like to be pressed into a sale but Joni made us so comfortable with choosing a Toyota that we decided on the spot to seal the deal. I would certainly recommend to my friends that they ask for her because she truly is an exceptional sales person -- knowledgeable, helpful, friendly and trustworthy. She had the support of her manager, Morris, who also was helpful.

inisheer

29 de dic. de 2009

I went in to lease a new Camry and was very happy with all aspects of the service. THe salesperson was competent, they offered a good selection of vehicles, colors etc, and were very informative. I had actually been to Penn Toyota previously for service only, but would definately recommend them as a place to purchase or lease from.

srhine

12 de dic. de 2009

I purchased my wife's car from James last summer and decided to go back to him. We was just as helpful this year for my new car as he was last summer when I purchased my wife's car.......................................................................................................................

denisemedici

4 de dic. de 2009

When I first arrived at Pen Toyota I asked for Michael as I had spoken with him on the phone a few days before. As he was with another customer, Tim Mooney was asked to work with me. I was a little leary as I had spoken with Michael about the lease of a new car. It was not long after speaking with Tim that I felt much better. Tim was very friendly and aimed to please. We went two times out onto the lot to look at the Corollas'. Tim and I discussed the colors as it was important to me. We also sat in one of the cars and Tim demonstrated all of the features until I understood them. So thank you Tim, you did a great job.

davidalan

2 de dic. de 2009

My wife and I purchased a 2010 Prius earlier this year from Penn Toyota. Jay was great to work with - Very helpful, friendly and accommodating! Because of this experience, we returned this past week to lease a Highlander. Ray and Ramon helped us this time. They were both outstanding too! We visited the dealer MANY times but they never acted annoyed or impatient with us-actually they remained pleasant, informative and helpful every time we came by. My wife and I have noticed a dramatic change in this dealership. We've been Toyota customers for 30 years - not always at this dealership (and in the past few years we did not own a Toyota). These 3 fellows greatly improved our experience at this dealer with their professionalism and courtesy (without the arm twisting that we heretofore experienced). On top of that, they know their product. I own my own business and would like to think that my employees treat our customers and represent our company as well as these 3 gentlemen.

Jwierzbicki

30 de nov. de 2009

Robert and Frank were extremely helpful in getting me into a new 2010 Toyota Camry. The were able to work with me in getting me into the right car for me. Both Robert and Frank were able to answer any all questions that I had and I felt very comfortable with them.

linda122855

30 de nov. de 2009

I went to several dealers and FINALLY met RAY BELL at Penn His kindness,experience and knownledge made my car decision a no brainer. I will and already have recommened him to all my family and friends and even strangers I am so happy and pleased I got a car from Ray I am just sorry I didn't find him sooner. This is my first Toyota and I know it won't be my last Especially if Ray Bell in on the job Thank you Ray and Penn for making me very happy with my choice of Car and especially the Price. I look forward to long relationship as a Toyota customer because of my experience with youSincerely,Linda

EDVITA

28 de nov. de 2009

I WALKED IN AND TOLD RAY BELL WHAT I WANTED AND WHAT I COULD PAY ....... HE FOUND ME A CAR AND MORRIS SUTTON WORKED OUT PAYMENTS THAT FIT MY BUGET. WHAT THEY SAID THEY WOULD DO THEY DID !!!! VERY RARE THESE DAYS! AS A MATTER OF FACT I TOLD A FRIEND ABOUT PENN TOYOTA , RAY AND MORRIS ALSO AND SHE WENT UP THERE AND BOUGHT A CAMRY!!!!

superdiez

25 de nov. de 2009

After going to many dealerships I ended up buying a Scion at Penn. Everyone there is so nice. Robert is the first salesperson that I met and I have actually stuck with for over two years now. He has been great with letting me know what model will be out soon and what features it will offer. I am on the way to buying my second car with him.

volos18

25 de nov. de 2009

Robert was recommended to me by my daughter. He was exactly as she described. Honest, helpful, gave me a great price and I received my car within two days. It was great to actually work with such a nice person. Everyone in the dealership was very friendly but Robert really goes out of his way for his clients. It was nice to see that.

lillaki18

25 de nov. de 2009

After shopping for a new Rav4 at many dealerships, I found this dealership to be very honest and helpful compared to others. My salesperson was so helpful and informative. He is truly a great and honest person. I have recommended Rob to many people because he is truly a wonderful person to deal with while buying a car. Thanks again for your honesty and making my purchase fun!!

nschirme22

24 de nov. de 2009

My experience with Penn Toyota Scion was excellent because they were very helpful and polite as opposed to other dealerships. I am very happy with my choice and love my new car! The finance department was very helpful and Rob Piraino was extremely helpful. I'm very happy with my choice in dealers.

MSenft

23 de nov. de 2009

I've been driving a 2008 Prius for the past two years and I received an incentive from Penn Toyota to trade in my car early, an incentive I was only too happy to accept as I wanted the new 2010 Prius with all the bells and whistles. Ramon, my sales representative, was helpful and respectful, and everything was explained to me clearly and, in no time, the new car was ordered and I am now the proud owner of a really "green" car. I picked up the car this afternoon and everything was as promised with paperwork clearly delineated and just my signature to conclude the transfer. I was introduced to the service manager and even given an appointment for my first check-up. In short, an efficient and expedient dealership.

Amir22

23 de nov. de 2009

I have given an excellent review because we were helped by Robert as soon as we walked in. We were given a reasonable deal on a car I wanted and he was quick to handle the paper work and had my car ready for me to take home in just two days. i was pleased with the experience.

dvdspal

22 de nov. de 2009

I have been shopping for a new car for about 2 months and have been dealing with many different dealer ships. Most are not able to answer the simple questions about the cars they are selling. I was pleasantly surprised on how knowledgeable Robert Piraino was about all the Toyotas vehicles and even the competitors vehicles. He truly knows every little detail about all the cars. He also gave the positive and negatives about buying and leasing. I was never pressed to make a decision unlike other unnamed dealerships. My wife and I cant thank Toyota Penn for a great deal with excellent service!!!!

LIParents

21 de nov. de 2009

We bought a Camry here two years ago. Our experience with that purchase (from Internet Sales Director Joni Glantz) and subsequent service was excellent. When we were in the market for a small second car, we were initially considering several car manufacturers other than Toyota. We actually made the decision to buy a Toyota Corolla based on the fact that we wanted to stay with Penn Toyota. Both Joni G. and Mark S. helped us with our test drive and purchase. It really doesn't feel anything like a regular car dealership -- everyone is very pleasant, straight-forward and customer-service oriented. My husband and I can recommend them without hesitation.

chacott

20 de nov. de 2009

Staff is friendly, helpful and fair with their prices. The salesmen are not pushy. They take the time to show the customer how everything in their new car works. I have recommended this dealership to friends and family, both of which have purchased their vechicles from them.

Amir22

20 de nov. de 2009

Robert was very informative. He knew what he was talking about and what made me want to buy the car was that i was a previous customer but Robert said he had to be "stupid" if he would let me even go to another dealership for a better price so he gave me the rock bottom price and i was happy about that. If you need a toyota or scion Robert is the one to speak to. He knows alot about cars especially toyotas and scions so dont hesitate when you walk into Penn Toyota just ask for Robert Piraino he will be glad to help you!!

ken yanek

19 de nov. de 2009

From the minute we walked into Penn Toyota in September, Robert Piraino, the sales associate, was a great help. He explained the option packages in detail for the Rav 4 and allowed us to test drive the 4 cylinder model. He then explained which cars were available for immediate delivery. My wife and I were never high pressured, as was our experience with other dealerships. His was a totally low key sell. We walked out of the dealer with the new car and actually enjoyed a positive experience thanks to Rob. I would definitely buy another car from him and Penn Toyota.

jfotoyota

15 de nov. de 2009

I did my homework, consumers reports, internet (Edmunds.com) and visited 3 dealers, checked buying services AAA and BJ's, also checked this site (dealerrater). Found what I believe was going to be the best price, and negotiated with Penn Toyota to match the best price I had at another dealership. With the extended warranty, Penn Toyota agreed to a price I was satisfied with, after finding a source on line to buy a factory warranty at Action Toyota (Google: Action Toyota Extended Warranty). David Salkin was very professional as were all the people I dealt with, a very positive experience.

Sandra430

14 de nov. de 2009

I got my first Toyota Yaris 2007 from this dealer and Rob helped me with the lease on this car. I got excellent treatment, they were very friendly, the staff was really great. Today I went back because my lease is up in a month, I went to see Rob and it turns out I just purchased a brand New Toyota Yaris 2010 and I am so happy. Once again I was not let down. When i bring in my car to the service area the staff is very friendly, courtesy and very respectful. I would not hesitate to recommend Penn Toyota to anyone. Keep up the good work.

ynchin

10 de nov. de 2009

We bough a 2010 Prius from Penn Toyota. The price wasn't good but it's only one that has the color we wanted.Our sales person was Tommy Kim. We feel that we could trust Mr Kim and felt very comfortable dealing with him.The car was delivered as promise. The only procedure we didn't like was the manager pressuring us to buy the extended warranty being the Prius is a hybrid with all that electronics we gave in & bough an 8yr extended warranty. I guess all auto dealers are doing this to add to their bottom line.The dealer's showroom and repair shop are very clean and they offer first oil change with tire rotation for only $19.99 also buy 3 oil change & get 1 for free.

tomatmalba

10 de nov. de 2009

Before purchasing my new Prius from Mr. Piraino at Penn Toyota, I had the opportunity to visit two dealerships in Queens. Those Queens dealers did not impress me; particularly with their level of professionalism. Although Penn Toyota is about 1/2 hour from my home, I felt the extra time and distance that was needed to travel to and purchase from Penn Toyota, and in partiular, Mr. Piraino was worth it. Mr. Piraino is professional, customer sensitive and thorough in his approach to his job. He spent a substantial amount of time acquainting my wife and I with all the characteristics of the Prius. He saved us hours of reading and the anxiety of learning how to use the various advanced technology features.My dealings with the Finance Manager, Daniel Bronzino, was equally positive. Mr. Bronzino was helpful in pointing out different options that would be of value to us without aggressively pushing us into any of the items. The final step in completing the transaction was the introduction to Ms. Laurie Guigliano, Customer Relations Manager, who took the time to acquaint us with the Service Department and their services. She also made available a coupon for a reduced price on our first Service visit, an extra plus.All in all, our dealings with Penn Toyota was a pleasant buying experience;an honest and professional organization.

andyphil

28 de oct. de 2009

Purchased my RAV4 during the turmoil of Cash for Clunkers - Tommy Kim kept the deal together, as well as my sanity. During all the craziness, he maintained his high level of professionalism and never even twitched. I encountered one small problem which was handled with the utmost level of expertise and to my satisfaction. I am a long time Toyota fan and would absolutely return to this dealership, and hopefully would again be in the good hands of Tommy Kim.

essanta

28 de oct. de 2009

Excellent experience from start to finish. Rob was great at every stage of the process, including post-sale when he took care of having the correct wheel locks ordered and installed for me on my gorgeous Rav4. I would recommend anyone I know to get their Toyota at Penn.

myrav42009

27 de oct. de 2009

Over the years my husband and I have purchased and/or leased several new vehicles; my experience at Penn Toyota was the best by far. My experience began when I was greeted by Mark Stechel, the salesperson upon entering the showroom. I was interested in a RAV4; Mark was very knowledgeable and answered all my questions. I felt very comfortable with Mark; I never felt intimidated or pressured by him; as we have been at other dealerships. Initially, the vehicle with the equipment package and color I selected was not in stock, but Mark was quickly able to locate the vehicle of my choice. As for the price and the delivery of the vehicle, both were on point and on time. When I picked up my vehicle there were no hidden fees or expenses that were not discussed during the sales/negotiations process; that's a first for me. Upon delivery of my RAV 4, Mark clearly went over all of the vehicles features and equipment. Mark was very patient and continued to answer "ALL" my questions post delivery. I can't say enough about Mark Stechel, he is a true professional; I highly recommend him and Penn Toyota.I also need to mention Business Manager, Daniel Bronzino; he too was very helpful, polite and honest. Daniel helped me obtain additional options. Upon delivery of the vehicle Daniel clearly went over all the related documents.As for the vehicle itself, all I can say is I love it. I too also recommend it.I would like to thank everyone at Penn Toyota for making this a truly memorable experience.Due to my pleasant experience at Penn Toyota, I highly recommend this dealership when purchasing your next vehicle. Ask for Mark Stechel, you will not be disappointed.

tomcarbuyer

24 de oct. de 2009

Although Eric is new to this game, he was a professional throughout the sales process. I signed the contract for my lease almost 6 weeks before I actually got the car. The only reason I did not purchase elsewhere (and I did look) was that Eric was forthcoming with the cars delivery issues. His combination of customer service and disarming honesty enabled me to wait out the cars arrival. I would shop here again without question. They delivered what they promised without any hidden agendas and in this business, that is a breath of much needed fresh air!

alauritsen67

18 de oct. de 2009

This is the third Toyota I have bought from this dealership, and by far, the best shopping experience- despite the fact I had some 'issues' with my latest purchase.David is a consummate professional. No hard sell, just the facts about what he had available. No games, no bs. Buying the car was a piece of cake. The real testament is how helpful he was AFTER the sale- making sure my vehicle had the alarm disabled (at my request) and everything the was it was the day of the sale. Personally, I wouldn't buy any other car other than a Toyota, and certainly I hope David Salkin is there when I go to buy Toyota #4. Penn Toyota is not the closest dealership to where I live- but it was so worth the trip. It should be stated that additionally the receptionists and services staff were all very professional and courteous as well.

lool2000

15 de oct. de 2009

Great service, Joni is doing excellent job. met her in the mid-summer, but there is no car I wanted. Three monthes later, she called me and got me a great deal. she waited for late night on my pick up, and explian all the detail about this car. following up after next week. Great salesperson!

chrisd2354

11 de oct. de 2009

I have purchased from this dealer before, an advertised Highlander, was in stock and concluded deal. My trade in was excellent and I received top dollar.Eric is very knowledgeable about Toyota autos and the competition, knew how other dealers pre-print what I call bogus charges, e.g "double billing consumer for transportation, plus administrative fees. What I like about Eric is his willingness to understand what the customer wants and works in that direction.After concluding the deal to purchase a new Camry LE 2010 on 10/10/2009, it was promised for delivery on 10/11/2009 at 12:30. When I went to the dealer the business manager was ready to finalize the insurance, papers etc. While Eric obtained the car. I was in a hurry to get to my son's basketball games and Eric worked to ensure that I was out in time. The quality of customer service is why Penn earned high marks from me.I would recommend this dealer, since they do not low ball you on price and then make up the differences by adding in bogus fees.

nobugs1

10 de oct. de 2009

After two bate and switch experiences with other Toyota dealerships (stay away from the dealer in Yonkers!) I was able to negotiate a fair and quick deal with Penn Toyota. They really do a great job of finding you the car you want and they were honest from the start. I live in Rockland, but this experience was worth the trip over two bridges. You won't be sorry if you buy from Joni.

shariangelface

9 de oct. de 2009

Simply the best! Robert treated me with respect and helped to educate me when I came in last December to buy my first new car. He was knowledgeable, patient and answered all of my questions. He even sent me a hand written thank you note in the mail. With Penn Scion it was about the small touches that made me feel like I was buying from a great dealership. I recommend them constantly and would definitely go back when it's time for my next car purchase.

jeanninehalpern

5 de oct. de 2009

Andy was my salesperson and was extremely receptive to allowing me to "hold the deal" until I could get my daughter to test drive this car (it was going to be driven by her). Jay saw to the car being delivered in perfect condition - I am a pretty particular person and he did not attempt to get me to sign any papers until I was completely satisfied. Ray was just a friendly guy who happened to answer many of my phone calls. James delivered the car and went over, in great detail, all of the features of the car. He was polite, friendly and answered all of our questions with a smile. I attempted to give him a tip for his time with us, but he refused the tip saying he was just doing his job. What a pleasure to work with all of these people. Bravo Penn Toyota!

rs83

4 de oct. de 2009

I purchased my 2006 Tacoma from Penn Toyota and my experience can be described as no less than outstanding. They were able to answer all of my questions and concerns. unlike most dealerships, the staff at Penn provides fast and efficient customer service while maintaining a high standard of professionalism. I never hesitate to call my sales associate Robert in regards to my truck because the staff at Penn "know the product". I am confident that i have recieved the best price available and the most "bang for your buck" without sacrificing quality and reliability. It is often that i visit the dealership to check out new products and the staff always makes me feel welcome. I have recommended this dealership to all and will continue to do so. My next vehicle purchase will definitely be from Penn Toyota!

vwolosin

4 de oct. de 2009

Outstanding service and customer relations. They treat you with cordiality and respect. I was able to test drive the vechile and was given extensive explanation of all features. I recommended a friend and expect one more to follow suit. Fair and friendly experience. Try them.

mrozeen

4 de oct. de 2009

I was especially pleased with Rob Pirano, our salesperson. He was excellent during the sales process, and he's been very responsive postsale

ccd

1 de oct. de 2009

I have never bought a car when I felt so at home and so happy for the experience. We kept thanking Jay for such a great experience. Everyone in the dealership was friendly, helpful, thorough and professional. I've been in sales management my entire career and I know a pro when I see one. Joni Glantz is the best!

sanselmo

28 de sep. de 2009

Have been buying cars for the last 60 years and this is the only dealership that took a personal interest in my problem. They went as far as having the tech and the Toyota representative explain to me the reasons for my concerns. They went out of their way to make sure we understood whey we were experiencing what we thought was a problem.

flexicarp

27 de sep. de 2009

Previously had some difficulties with service department in the past. However, recent experience much better and am hopeful going forward. Sales dept. great and helped enhance the service experience. The salesman is extremely knowledgeable about the vehicles and interested in my satisfaction. Love the Prius.

ylsf56

25 de sep. de 2009

They were very considerate and did their best to get the price i wanted. As soon as i walked through the door they were friendly and willing to help me. The price was a bit higher than i would have liked to be, but they did try their best to work with me. The dealer was very nice and bot pushy.

SharonDSR

23 de sep. de 2009

Penn was the 4th Toyota dealer we visited to buy a new 2010 Sienna and the last one we needed to visit. They got us 2010 Sienna with all of the features we wanted and more for the price we wanted to pay. They gave us a great price, one that was lower than the other 3 Toyota dealers we visited, and one that we did not even have to haggle for. The people we dealt with were knowledgeable, honest, direct, and pleasant. We made a deal with another dealer for a 2010 Sienna (with a down payment); however, over 3 weeks passed and they claimed they could not locate a car. That's when we went to Penn, they too did not have the 2010 Sienna that we wanted in stock; however, they got one for us with 5 days! We cannot sing their praises enough, we will always recommend friends and family to visit Penn and we are sure our next car will come form them too!

anitekman

18 de sep. de 2009

This is the absolute WORST DEALERSHIP I have ever bought a car from in my life. They are completely incompetent and they are total liars. It is disgraceful the way they treat their customers. If I didn't love the car I bought (which had a million issues with it that they didn't even check before they sold it to us including the DVD player not working, the radio not working correctly) we would have returned the car immediately. I have never written to complain about a company ever before in my life but I beg you to stay away from them. They are the WORST. Please learn from our mistakes. Go to any other dealership. These people have no heart or clue.

chancu4

29 de ago. de 2009

PENN TOYOTA TESTIMONIALI just picked up the 7th car that I have purchased over the past 20 years from Penn Toyota, a 2010 Camry XLE. I keep coming back to Penn Toyota because:1)The Toyota car is great, in its drive, physicality and reliability.2)The price is always fair - this has been determined via comparison shopping and various websites that indicate the reasonable purchase price for an auto.3)The Sales Staff is always knowledgeable, professional and courteous.4)The showroom is clean and presentableHaving purchased so many Toyotas before, I knew exactly what I wanted. As it turned out, the model I wanted now came with several additional major features -- leather seats and sun roof, which I was not interested in and did not want to pay for. Penn Toyota priced the car as I wanted it and intended to try to find it at an out of state dealership and if that didnt work, have a car built to my specifications - it would take about a month. How can a dealership be more accommodating! Unfortunately, the car I wanted was not available elsewhere and I decided not to wait for the car to be manufactured. I renegotiated the price in five minutes over the phone and picked up the car three days later never was there a hard sell the staff listened to my needs/desires and worked with me. As is human, there was one minor misstep, but Penn Toyota immediately owned up to it, apologized, and worked conscientiously to remedy the issue.When I came to pick up the car, the salesman took ALL the time in the world (and the dealership was inordinately busy at the time) to carefully walk me through the entire car, explaining how everything worked and detailing each new feature. The final paper work for the actual purchase was clear, concise and organized. I left Penn Toyota with my new car, comfortable that I had made all the right decisions and that I had a friend in this Dealership.The entire sales staff, right up to the President, Bob Penn and his son, Chris Penn (the Sales Manager), work together as a team to assure the best possible experience. When I was speaking with someone in the showroom about how satisfied I always am with this Organization, another client overheard the conversation, and interrupted to say he lives in Brooklyn, but he, too, always comes out to Penn Toyota in Greenvale LI to buy his Toyotas - that is as good a testimonial as one can get - surely Brooklyn has ample Toyota dealers.

nasraf

7 de ene. de 2009

Stay away from this dealership! After 2 hours of negotiating, the manager, Frank, accepted my offer for monthly payments & out of pocket expenses, if my credit checked out. All of this information was written on the form they fill out when you initially walk in. After several reassurances that they would stick with the 2 figures written on the form, I signed it, giving them approval to check my credit. Frank came back to me and said my credit was great--in fact it was over 800. However, he changed the 2 figures, adding $30 to the monthly payment and $400 to the out of pocket expenses. I was obviously confused, and relayed my confusion to both Frank & the salesperson. I stated that I only gave them access to my financial information based on the deal we negotiated. The manager stated that he could give me the lower amount on the monthly payments OR the out of pocket expenses, but not on both. I asked why I was not told that before--in fact what I was told was that my credit score would affect the deal and no other factor. When I relayed this to Frank, his words verbatim were, "did we say "we promise" you these numbers?" I said, "no, however, I was told the credit check was being done because our "aim" was to get me those negotiated amounts." Frank stated, "we choose our words wisely, we never said "we promise." As a teacher I run some business ethics units in my courses. I told Frank that my experience at Penn would make a great story when I teach my ethics unit. He asked me to discuss that for a moment and explain how he was unethical. I told him that I signed approval for a credit check under the words of the salesman when he said, "these are the numbers we are aiming at..." Frank then reiterated that they did say the word "promise" and that I should rethink the way I teach my courses. I simply suggested that he go back to school and learn some ethics himself and walked out.If you choose to go to this dealership even after reading this...be careful...they certainly do "choose their words wisely."PS....I did ask if I could take the form with my personal information on it with me and was told no.....that is the form that had the negotiated prices on it as well. I did however cross out my social security # & signature. Please make sure you do the same!

gillkumer

10 de nov. de 2008

Penn Toyota made a mistake by submitting our brand new Toyota car loan request to Chase instead of Toyota finance, as discussed before the purchase. Penn Toyota admitted the mistake but were not able to correct it (too late). Bottom line, after months of misleading and half answers (if and when we were able to get to talk to someone which is not busy) we are paying 4% more than was promised. No apology, no one to handle this problem, basically their attitude is: sign here and disappear.

ramyarajaram123

22 de ago. de 2008

Last month I purchased a used - 2004 Avalon from this dealer and the experience turned out to be horrible. The Manager Frank was very very rude from the moment we entered their showrroom. However, the price was good and that was the only reason we continued with them. They were in a way forcing us to take the car the same day we made the deal. When we said that we are financing with someone else, the manager said that the next day car is going for auction. And when we agreed to finance with them, they said that we can take the car on the following day. The worst part was when we took the car the next day. We had only driven two miles,when the AIR BAG LIGHTS started flashing and when we took it to them, they did not even respond properly. They did show no remorse or concern. They asked us to leave the car and come and take it when it is ready. We travelled from East Windsor, NJ to Long Island NY just to take the car. What we expected was atleast they could take some steps linke calling any of the dealers in our area. They didn't help us in anyway. On top of it, the customer service representative (I don't remember her name) was making harsh statements. Then we had to leave and we waited for one full week, with all the payment made, just to get the car. The most ridiculous thing was that the manager said that as a compensation, he would fill the gas tank full which is $50 worth. But, when we again went there we saw that the tank was not full. But we didn't want to talk with them any further and just wanted to get rid of them. So, we took the car and left the place. I WOULD NEVER NEVER RECOMMEND THIS DEALER TO ANY OF FRIENDS, NOT EVEN TO MY FOES.

lau241

19 de jul. de 2008

Went in for a specific car. They pulled the old bate and switch. The salesman Andre told us it had been sold but a slightly more expensive model was still available. They would not negotiate a thing. We thought made this is normal trying to buy a fuel efficient car right now. The first time we came to pick up the car, on the way to the dealership we received a call from Andre that the car wouldn't be ready. We gave them until 7pm that night. We would pick it up after work to give them more time. The first thing we noticed we driving into Penn Toyota was the original car we came to look at. It was still on the last, still for sale. We asked about ans they stuck to their original story of it being sold. It was with all the cars that were still on the market with no sold sign.After doing paperwork we inspect the vehicle. It has a new huge dent/scratch in it and what looks like a coffee stain on the front seat. Andre is nasty and says that it was always there. I tell him certified pre-owned vehicles should still look like new. He tells me I'm out of luck.I get a manager, a guy by the name Bruce. He is cold but polite. Issues a we owe for the work. Says they will fix it Monday.The next day the a check engine light comes on. I speak with Lori who is as rude as Andre.Never Again!

david121

10 de jun. de 2008

My 2007 Avalon needed the 1 year service (14,000) miles, they sold me $400. worth of work I didn't need. I get the car home and the dash lights up like christmas Check enging VSC and more. I call they tell me they must have left it in "test Mode" I bring it back They tell me now an O2 sensor is bad and I'll have to leave the car. After much talk they get a POS econo box, it's check engine light was on too.I bring them a car that's got no problems, they break it, I have to make two more trips back, I lose use of the car for 4 days and they offer to change the oil next time for free.I may be picky but that's not customer service.

lianeguenther

19 de ene. de 2008

Seth Lawrence and Jimmy Miga led a team of mechanics that completely restored my 1985 Toyota Land Cruiser that had been sitting, rusting, in my driveway for 12 years. They worked for almost 41/2 months on the car, taking it apart, piece by piece, evaluating what was working, what wasn't working. They put hundreds of hours into it, much of it, I suspect, they never charged me for. They arranged for the body work, they helped me pick and fit new tires and rims. They had it detailed. Seth test-drove it for a week, and wouldn't let us have it back until it was in "like-new" condition. It's beautiful, runs great, and we love it. Thank you, Penn Toyota. Now, if I can convince my husband to let me do it, I want them to do the same to a 1982 Land Cruiser that's still in the garage.

bajanqueen

18 de dic. de 2007

My 2005 Toyota Corolla just made it 30,000 miles. Took my car to get service, I'm now down $933. These service people and worse than use cars sales. There was nothing wrong with my brak es,Larry said I nee but was told that I needed to replace my front brakes. Too my car to a friend,after the fact who used to work for Toyota, so that he could tell me that nothing was done to my car. Penn Toyota is a biggggggg rippppp off. If posible dont take your car to Penn Toyota for Service.

BBD69

7 de oct. de 2007

I had always brought my 1998 toyota tercel with 35,000 original miles in for servicing at Penn Toyota. I brought the vehicle in for a humming noise while driving, a coolant flush service and an oil change. Penn toyota has always done all the servicing on my vehicle as well as preventative maintenance. I left the vehicle for the day and received a call from Larry Penaro (don't let the last name fool you - he is related to the Penns.. just changed his last name - must be embarassed). I got a call alter that my vehicle needed over $2000 worth of work. I was amazed because it was under extended warranty through toyota. Then I was told that the vehicle needed new brakes and well as some BG services. These BG services are aftermarket and not recommended by Toyota. The service advisors get "spiffs" on them at $5 each- so they push this on unsuspecting customers. Meanwhile I was told that the "races and bearings" had top be replaced in the hubs. I was also told I needed new brakes which I found to be incredulous because they were replaced all around 2500 miles ago. When I confronted them about the brakes, they apologized for the error, but still maintained that the races and bearing had to be replaced. They also stated that my extended warranty would not cover the repair. When i contacted Toyota Extra Care, they stated that Penn toyota NEVER called them to report a problem or even to start a claim. I was furious. I got a second opinion, and a HONEST repair facility used a "pair of chassis ears" and determined I had 2 bent rims. The rims on this year tercel were very soft (composite material) and easily damaged. I replaced all 4 rims with steel rims and the noise was amazingly gone. When I confronted Mr. Penn Jr about this, he said. "Glad your car is fine." This is unacceptable and as the owner of this "disgraceful" dealership, more action should have been taken.I still purchase genuine toyota parts from another Toyota dealership, but have outside technicians repair my vehicle. PENN TOYOTA IS A RIP OFF AND A FRAUD. DO NOT GO THERE. THEY WILL SCAM YOU.

03CamryLI

14 de sep. de 2007

I have a 2003 Toyota Camry. Called the parts department in regards to some Tires. Rob from parts answered the phone. Seemed very knowledgeable. Gave me pricing information on the tires I had requested. Set up the appointment with Seth for the next day. Seth took me right in and dropped me back off at home. Received a call in regards to some more work "they" recommended. I asked what I really needed and Seth was honest, I only needed one other thing. The rest was preventative. So I passed on it. When the car was done they sent a car to pick me up. Came back, my camry was washed and ready. Seth went over the bill everthing was exactly as quoted. Alittle high but I thought was worth it.Overall a good experience. Would recommend. Just remember you can say no to "their" recommendations.Ira P.

waldeje

3 de sep. de 2007

Bought a new 1999 Sienna from Penn. Had it serviced exclusivly by Penn. The car began to systematically self-destruct at 35,000 miles. I'd bring the car in, bring it home and immediately discover problems. Oil change = Leaking Filter; Cooling system flush = low fluid,; Flex pipe replacement = missing support bolt; State Inspection = Mileage recorded way below actual mileage; Fuel injector replacement = way overcharged for parts and labor .... $200 per injector, 6 Hrs labor to replace 3 injectors when battery was offline for exactly 3 hours 17 minutes.... Bottomline... THIEVES, LIARS and CHEATS...I would rather donate the car to the American Lung Association than go back to Penn Toyata for a repair..... My first and last Toyata.. "Way to go PENN"BTW - Car has only 58,000 miles on it..

dandubinsky

26 de may. de 2007

We just bought a new Prius from Joni at Penn Toyota. After looking at the reviews on this site I went in there ready to do battle, but my experience turned out to be very good.We had used Toyota.com to get quotes from 4 dealers in our area. All four called us several times, but only Joni gave us a price over the phone. They have a $500 above invoice policy over there and that was the number she gave us (we got a Consumer Reports car pricing guide and the price she gave us was actually $500 above invoice). When we came to the show room, that was still the price. I kept expecting additional extra charges to pop up, but they didn't. Just that price plus DMV and sales tax.They really came in low initially on the trade in price but we were able to negotiate to something more reasonable without too much haggling.They didn't have model of the car in stock we wanted, but were able to get it from another dealer within a week.We went back to finish the purchase, still expecting some new "special" new charge to pop up, when we took delivery, but it didn't. We did the paper work, she showed us the car and we drove away. Joni was professional and courtous through the whole process.All in all a very nice experience . We got a nice car at a fair price with very little hassle. PS: I was thinking of buying an extended warranty for the car, but I didn't get it from them. There are some Toyota dealers around the country with web sites (toyotawarrantyinfo.com for example) that sell you the extended warranty for way way less. I'm going to go get a 7 year 75K miles warranty from the the Internet for $650. The list price from Toyota financial and the one they quoted me at Penn Toyota was $1500. The deal sounded so good that I called Toyota customer service and they said it legit as long as it's a Toyota dealer you are buying it from, Internet or not, it's the same factory warranty everywhere (except Florida for some reason).

Midoris19

7 de mar. de 2007

I purchased my toyota solara in late 2004. I had two salesmen because I called initially about a vehicle I saw on the internet inventory at penn and when i got there the gentleman had not yet arrived so Bruce temporarily handled me. Both Theirry (sp) and Bruce were courteous, genuine and a pleasant to deal with. I was at the dealership for 4-5hrs before I took my solara home and was offered coffee and dunkin donuts. They really made purchasing my first brand new vehicle a wonderful experience. They never pushed the vehicle on me. They gave me the facts and worked with the price.

sdanielj

1 de feb. de 2007

Bruce was an excellent salesman. I would suggest you go in and ask for him. I didn't purchase from them because they were not giving me a good price on my trade in.

DavidChin

11 de jun. de 2005

Nasty nasty and then the manager was even nastier when I asked to speak to him about employee attitudes. Gives Toyotas, America and Japan a bad name. <br>Someone commented they insisted they pick up the car that day. I found out after asking around about Penn Toyota, my friend had the same experiance of their insistance on her picking up the car that day without her husband was away. Mananger was nasty and so she said to wait until her husband got back. Got even nastier and threaten. Wonder why they want people pick up that day.

cpg80

16 de may. de 2005

Figures, the warning above about the dealer writing positive reviews about themselves is expected from this dealership. I brought my BMW in to have it appraised. The gentleman who used the paint gun to see if the paint on my BMW was original said that the hood and rear fender where not original. huh? He said it with a smerk. I bought the car new and it has never been painted. They are full waste at Penn.

TAF

5 de may. de 2005

WoW! I went to this dealer twice and the people were really rude. The first time I went no one approached me. They were busy so I figured I'd go back. The second time no one approached me again and I had to ask someone to help me. When I did they were curt and rude. I asked to see a new vehicle. They didn't have any. That was it . No one said a thing about when they'd get one in. If they could get my name and number and call me. I walked out and bought a 35,000 vehicle from another dealer. Their loss!