Rachel M.

28 de nov. de 2016

I will highly recommend this dealership and Genesis Polanco as an advisor. The attention to detail and customer service was great. She also cared enough to ensure everything my car needed was taken care of.

jjmac1998

28 de nov. de 2016

This is my second purchase at Pepe Cadillac, and from sales to service they make you feel welcome, take good care you, and your car. Genesis Polanco does an incredible job as a service advisor, and makes sure what work needs to be done on your vehicle, gets done.

crystalm31

28 de nov. de 2016

I will highly recommend this dealership to anyone looking into professional service for their car. Also the employee Genesis Polanco was a huge help with everything i needed to know about my car service.

Changesgetawayatyahoo.com

28 de nov. de 2016

This technician Christopher Thomas was very knowledgable of he was doing and I was 100% please with my service. I would recommend my friend and family to go there because they have great customer service.

Nemo1488

28 de nov. de 2016

Getting service at Pepe Cadillac was great an employee by the name of genesis polanco gave me all information needed for my vehicle and was very helpful looking forward to my next visit at Pepe Cadillac

maddy915

27 de nov. de 2016

Genesis Polanco was a pleasure to speak and work with. She was a huge help! I would recommend this dealership my friends and family anyday.

Vega123

27 de nov. de 2016

I came in to service my CTS-V and Genesis was very knowledgeable and has Great customer service. I would recommend this service center to all .

Tooshort

26 de nov. de 2016

Genesis Polanco is very knowledge and provided the best costumer service ever. She was very informative of what services were need and she took great care of me and my car. She was very professional and courteous. Would highly recommend her for future car services.

Mstattoo

26 de nov. de 2016

Every time I come to this dealer I leave with a smile! John and Darcy are so great !!!! I'm always treated with respect. I've been coming to this dealer for 4 or more years!

Jeannie1216

25 de nov. de 2016

My experience at Pepe Cadillac was great! My advisor Genesis Polanco was so nice and attentive. She was so helpful and I completely trust her. I will definitely recommend everyone to visit her and Pepe Cadillac! Thank you.

Kim2015

24 de nov. de 2016

Genesis was very friendly and very informative on the service I received. She was also a good conversationalist. Over all I can say my experience was good.

KG10466

24 de nov. de 2016

Everytime I come there, I receive top of the line service. They take care of the customer and their needs. Great manager in Ron Bald, wouldn't have my car serviced anywhere else.

SC

24 de nov. de 2016

I travel all the way from Brooklyn to lease and service all my vehicles from this dealer. The staff is wonderful and the lease deals have always been the best. Never just a gimmick to get you in. Genesis Polonco has always gone above and beyond she has been assisting me for years now and never been unable to accommodate me. I've often needed a last minute service due to traveling and Genesis has always been able to get me in and out very quickly. She's Extremely pleasant, friendly and never bothered by early morning customers looking to get out in a hurry.

AMY L

23 de nov. de 2016

Went Browsing To Get A NEW Car And The People Were Nice But The One I Thought Was Very Curtious & Generous Was A Girl Named Genesis Polanco. She Kinda Convinced Me To A NEW Car But Something Happened And I Couldn't Buy That New Car Then When I Visited Pepe Cadillac, But I Would Definately Go Back When I am Really Ready And Buy My NEW Car From There. Thank You Pepe Cadillac For Having That Generous & Wonderful Person, Genesis Polanco

Jane Rodriguez

23 de nov. de 2016

I came I'm to service my vehicle and genesis was very helpful she informed me in exactly what my car would be going through.

MaryG

23 de nov. de 2016

I went in for a routine oil change and was greeted with such warmness from the minute I stepped in. Genesis helped me with my needs and said I needed a wheel alignment and I was hesistance but she explained the pros and cons. I eventually got it but the way she explained she took her time and even gave me some time to think about it before moving forward. Very sweet!

lisas

22 de nov. de 2016

My husband and I found a Cadillac we liked online. We reached out to Pepe Cadillac and were connected with Alex Faotto. We made an appointment to meet with him on Saturday. We have purchased many used cars over the years. Most recently we purchased a Range Rover from Prestige in New Jersey and that was a 6 and a half hour nightmare. So we were ready for a long day of Dealership nonsense. When we arrived we saw the car we were coming to see outside. It was exactly what we wanted. Good start! We then met Alex. Alex was polite, professional, and made the experience Outstanding. My husband basically told him what he needed and Alex made it happen. He was unbelievable. Did not waste our time. Did not try to sell us things we did not need. Listened, and delivered. It went so smoothly that we actually thought maybe there was a catch. Last night we picked up the car. Everything was done that was promised. Even sitting with the Finance Man, Robinson Rodriguez was a pleasure. This was by far the least stressful purchase of a car we have ever made. I could not believe the time and attention we were given. Alex sat in the car and showed my husband all the bells and whistles. I've NEVER had that happen when purchasing a used car. Alex made sure the car was delivered to us perfectly. We have found the only place we will do business with from now on. We live about an hour away from Pepe Cadillac, but will go there for service and anything else we need. I have never been a fan of American Made Cars...honestly I've been a conservative Honda fan...once I am in the market for my next car I will be purchasing a Cadillac from Pepe Cadillac. Thank you so much for making this car buying experience awesome.

mike a

18 de nov. de 2016

I had awoken to my car not turning over and when it did the battery volts were very low. I took a ride to Pepe figuring I could leave it there with them rather than getting stuck. I got there and was greeted by Ron. I explained the problem and told him I would like to leave it. I was able to leave the car and offered the courtesy shuttle as I did not need a rental that day because I had another car available. I was called when the car was ready and went to get it. With a very busy work schedule that week it was great to drop it off, get a ride home and not worry about getting stuck.As always another great service experience. My compliments to Ron and the entire staff for knowing how to get things done properly.

Greg Durkin

17 de nov. de 2016

I have been dealing with pepe for approx. five years. The guys and girls at the service and loaner counters are excellent and very fair on pricing and warranty issues. Ron is a gentleman and an excellent service manager and very knowledgeable.My service experience was excellent again today. One of your service men Christian found my step mom's gold ring on the floor of my car while vacuuming and RETURNED IT to me!!!!! Thanks so much for returning the ring AND the excellent work.Greg Durkin 203-388-2297

Tom

15 de nov. de 2016

This was our first experience with Pepe Cadillac, and will not be our last. David Persaud met us with a smile and led us through an informative session that left us positive that Cadillac was the right choice. In addition, he guided us through the purchasing procedures, explaining everything clearly. We left feeling confident that his expertise and commitment to his customers had resulted in a great deal for us. This dealership is fortunate to have him as an ambassador of the Cadillac brand and we hope to be his customer for a long time.

Carlos Perez

11 de nov. de 2016

Very willing to work hard to find the car I want . Color and all options I'm looking for

SANDRA PEIXOTO

7 de nov. de 2016

David Persaud is a great sales person. He explains all the car information and options you have and gives you a competitive price. It was a positive buying experience.

mike a

2 de nov. de 2016

I had to bring my car in for some warranty work and was greeted by Genesis. I told her the problem and she knew what the repair was. I only had one free day that week and I scheduled it for that day. I went in dropped off the car and Lynn had me in the loaner in no time. The car was returned at the end of the day as promised. As always another great service experience. The service dept. at Pepe is one of the reasons I will be purchasing an extended service contract when my factory warranty is done.

Marino Lividini

1 de nov. de 2016

2nd purchase of a.Cadillac at PEPE. John Girardi has always been my Sales consultant ,he is professional and very knowledgeable. teamed with PEPE a great combination. I look to be using them for all my Auto needs.

New Cadillac Owner

31 de oct. de 2016

I was interested in a 2014 ATS AWD and contacted Pepe through Cars.com on a CPO they had available. Frank reached out to me and was very helpful and responsive to my emails, even after hours. After driving to another Cadillac dealership outside Philly, where the sales rep wouldnt even counter my first offer on my first choice, I drove 3 hours to Pepe to meet Frank about my second choice. Turns out, however, the car we had been discussing sold earlier that day (Frank didn't know). While I was unhappy (to say the least) Frank went out of his way to set me up with another (much better) CPO at a great price. Turning that situation around such that I left Pepe feeling like the 3-state trek for a Cadillac ATS was worth it, speaks volumes (about how upset I was, and how great the service I recieved was).

amy1

31 de oct. de 2016

I had a great experience leasing a new Escalade from Pepe Cadillac. Frank was terrific from start to finish! The price, the service and the friendliness of the staff was top notch.

Whop354

31 de oct. de 2016

I wanted to get a new car an out of my old one. And frank at pepe cadillac did a great job. Thank you frank

JMA

29 de oct. de 2016

Great dealership, excellent service, timely response to questions and the entire buying process. Alex was great and highly recommend him to anyone in the car market. Thank you.

jcoppola21

26 de oct. de 2016

Simply stated, David Persaud provided outstanding customer service. He was a pleasure to work with - i.e., friendly, fair, honest, genuine, and just an overall nice guy. I'm sure he will be going places. You have a gem.

louied829

25 de oct. de 2016

I would highly recommend Pepe Cadillac. Alex Faotto helped me with the purchase of my first car and his service was phenomenal!! Very professional and determined to get me in the car that i wanted. Absolutely loved the service and if i had to choose all over i would go back to Alex at Pepe Cadillac!!

CAR BUYER 17

21 de oct. de 2016

John Geradi, a fine professional who combines old world charm and customer service with present day product knowledge and competence.. All it took was 3 visits one to find out about the XT5, one to seal the deal on a Saturday and driving out with the new car the following Monday-which included everything being all set up-training on the new car,registration and plates on car, all paperwork handled effortlessly. Very easy and the most stress free we have had to date; we have owned many cars and dealt with many salespeople and dealerships through the years buying experience. And the next day he called to find out how we liked the car. Kudos to John. Dev and Jeff K.

Frank1500

21 de oct. de 2016

I have to say this was one of the best car buying experience I have had. I talked with my sales consultant Frank Raniolo over the phone before I made the hour an d a half ride to the dealership from out of state and he was excellent at getting me the information I was looking for. Frank made this deal very easy and enjoyable for me and my wife. I will be back, thanks!

wedge887

20 de oct. de 2016

Every one was very courteous and polite very helpful. I was very please I felt very welcome.. I was very pleased with the service that I received.

Tom P.

20 de oct. de 2016

John Gerardi was a pleasure to work with at my visit to Pepe cadillac. He handled all the paper work and explained everything professionally.I highly recommend Pepe Cadillac because of their quality all around service.

Byrd

20 de oct. de 2016

David was such a great help and informed me on everything I needed to know and took me step by step. Thanks for all your help.

Anthony Forte

13 de oct. de 2016

Didn't think when I called it was going to be possible to upgrade the Denali to the Escalade. Especially since I had 1 year left on my lease. After speaking with David he informed me about the Costco program and with that we were able to make it happen. I'm extremely happy with David and PePe Cadillac. David took the time to call me on my day off. I will recommend him to anyone I know.

LLatvala

12 de oct. de 2016

I have purchased a 2017 Cadillac XT5 from Pepe through John Gerardi. It was a very professional experience without any surprises. The interactions from the start were helpful and thorough with respect to what I needed to know and do in the considerstion and purchase process. John was prompt when needed and everything went smoothly. So a very solid buying experience from the start.

gcolello

5 de oct. de 2016

Pepe Cadillac was my first stop on my quest for a new CT6, and I never should have gone anywhere else. They gave me the most attractive and transparent offer right off the bat (coming in at more than $300 per month less than another Cadillac dealership 30 minutes away for the exact same car), were very pleasant and helpful, and made the overall customer experience a pleasure. David Persaud was very attentive, very knowledgeable and informative, listened to my needs and feedback and did everything he could to successfully match my budget and wishlist, wasn't too pushy or aggressive, but kept in touch and made me know he was interested and wanted to get me into my dream car, was very pleasant and helpful, and made the leasing experience a breeze. Everyone was very accommodating, had all the paperwork ready as soon as I got there, took care of everything with the DMV and with my old car lease (a non-Cadillac vehicle), and made everything quick and painless. David was awesome! If you are in the market for a Cadillac, especially a CT6 (and you should be!), definitely go to Pepe Cadillac, and while you're there, make sure to ask for David!

Mark1983

4 de oct. de 2016

Salesperson was David Persaud. His knowledge of the vehicles and the various trim lines was more than we saw at other nearby dealerships. His catering to our needs, in terms of what we dreamed of in a vehicle, while managing our financial expectations, was perfect. He was a true pleasure and it was a seamless experience. Would highly recommend David and his management at Pepe Cadillac.

Greg Werlinich

30 de sep. de 2016

Today I pulled out of the dealership with my third consecutive Cadillac. Each time I leased a new car was a pleasant and professional experience. This time I worked with David Persaud, who did everything he could to make the experience painless and easy. The entire sales staff is to be commended.

Bull

30 de sep. de 2016

Very please with my purchase!!!! John Gerardi, is a good person, good sales man hew really cares about people and his job. John sold me a SRX and it was a pleasure every step of the way. If you want a Cadillac, go to Pepe in white plains and ask for John he is the best believe me.

Genec

29 de sep. de 2016

Great Experience with David PersaudDavid took the time to explain all the features in the car and was helpful in deciding the final care I selected to lease

Luis Rosario

28 de sep. de 2016

In my review about the little guy I didn't understand just how hard it is for sales to deal with the banks and their proposals for payment. Jerry, Robinson, took time to sit with me and explain in detail what their up against when dealing with the banks. They not only do that for me but we're able to get me very close to what I needed and accomidated me in ways that I have never experience dealing with past dealerships. You guys are great consistent loyal to your people and willing to go the extra mile for customer satifaction. Much respect, and as a Cadillac lover I will always remain loyal to the brand through a relationship with PEPE / THANK YOU!

Carlos Benitez ( BoardRoom Limo )

27 de sep. de 2016

Had a great experience purchasing my new ( used ) Cadillac XTS, John Gerardi was extremely professional and helpful with any question I had, I told him what I was looking for and he delivered without hesitation, I will definitely will be back for my next Cadillac.

MDS10595

26 de sep. de 2016

I've had many new car experiences, and believe me, not every dealer experience deserves 5 stars. But both times I've dealt with David Persaud at Pepe Cadillac, he's exceeded my expectations. A few years ago with a 2013 SRX lease, and just this past weekend with a 2016 Escalade ESV lease, he was able to make things happen. Been back and forth about making the decision for a few months, he was always patient, answered all my questions, was never pushy. When I finally decided to pull the trigger the other day, he and his manager were able to help me get out of my other lease early without getting buried, and got me to the payment I wanted when everyone else said it wasn't possible. A+++ David once again I thank you!

Jesse Honig

23 de sep. de 2016

When it comes to a thoroughly consummate professional, John Girardi is the poster boy. Highly knowledgeable and detailed, combined with an old school work ethic makes John the ultimate Sales Consultant. This is my second deal with Pepe Cadillac and both ended with my knowing that I got a supreme value. Simply put John didn't rest until he found me a vehicle that was more than I had hoped for yet within my budget. The legend lives on at Pepe Cadillac!

JD

23 de sep. de 2016

The sales Team was great !!First Time Experience with this dealership, everyone was very Helpful

Jsagginario

20 de sep. de 2016

Working with David was smooth, painless and a pleasure. I told David exactly what I was looking for abs my price range. Within the matter of a day via email he found what I was looking for and gave me a fair estimate in my trade in (8 out of 10 dealerships I spoke with wouldn't door this without me coming in first which was annoying). When I went in to complete the transaction all numbers remained the same as discussed and I was in and out in under 2 hours! Their showroom and staff are super friendly and don't make you feel uncomfortable or out of place like some other dealerships I've been too. If you're looking for a new or used car I highly recommend Pepe Cadillac in White Plains and ask for David.

Ian

19 de sep. de 2016

David Persaud was a pleasure to deal with. Not only did he work hard to make a deal happen but we completed the deal via email. Not many dealers feel comfortable giving pricing straight out but David did and this is the second deal we have done this year! Have had many makes and models of cars and the reason we now have 2 Cadillac's in our home is because of David.

tanmanbb

17 de sep. de 2016

I have bought 3 vehicles from this dealer. Dale has been my Sales Consultant everytime. He is awesome! Very professional and Courteous! If you are in the market for a Cadillac go to Pepe Cadillac and ask for Dale.

kspatta

14 de sep. de 2016

We purchased a Certified Used Cadillac 2013 ATS, We dealt with Frank Raniolo who was just an absolute gentleman and very helpful and knowledgeable and friendly. Would highly recommend him and dealership.

Ron

13 de sep. de 2016

Excellent service as usual! I was able to get an appointment quickly and they resolved the issue I had starting my car. Also unlike some other dealers they didn't try to sell me services I didn't need. I always bring my car to Pepe for service and they always do a great job all around!

clark_w_griswold

12 de sep. de 2016

I am generally not a fan of the car-buying process and dread the idea of sitting in a dealership for hours while getting fleeced. However, this was a much different experience and I truly commend Pepe Cadillac and David Persaud on a seamless transaction. In short, I called David to inquire about a vehicle on Pepe's website, was given all of the information I needed over the phone (no "come down to the dealership and we'll talk about it" tactics), and ultimately arranged to test drive and purchase the vehicle a few days later. At every stage in the process, I felt that David was helpful and transparent. There was one hiccup regarding the title transfer and, to make up for it, David personally delivered the vehicle to me in Connecticut once the issue was resolved. He took the time to show me nearly every feature of my new vehicle, pair my phone via Bluetooth, configure OnStar, save my seat settings, etc. It was thorough and appreciated. But where he really shined was in following through on all of the little things: calling me back when he said he would, showing up exactly on time, keeping me informed as we went through all the steps in the sales and trade-in process, etc. In summary, I am now a loyal customer of Pepe Cadillac and look forward to dealing with David again down the road.

blackstallionESV

12 de sep. de 2016

of 4 Cadillac locations i was in communication, working with David at Pepe was by far the easiest and most straight forward to work with. working with David at Pepe felt like it was buying a Cadillac vs a Chevy. the experience of working with him and the beautiful dealership made me feel like i was getting the quality of a Cadillac brand. i will be sure to refer any friends to him or for my future Cadillac needs.

spfaulkner

12 de sep. de 2016

Had a very positive experience working with David. He was very straightforward and able answer all of my questions. His responsiveness during negotiations was also very good and led to a very quick and agreeable outcome. I would certainly look forward to working with David again in the future.

AUSTIN V.

31 de ago. de 2016

David is a true professional who was a pleasure to work with. Jerry was there to answer any questions I had when completing paperwork. Will be recommending Pepe Cadillac to anyone I know on the market for a car. A+++

Claire cirigliana

29 de ago. de 2016

It was an excellent experience Mr David Persaud was so accomadating professional and quite knowledgeable about the vehicle Mr Ronald Marrazzo and Claure Cirigliano did not want to leave without your vehicle. We were so pleased of how easy you made it for us We woke about our experience to our friends over the weekend Davids name came up from another Pepe Cafillac buyer You certainly have a great reputation

Caddy123

29 de ago. de 2016

I have bought cars from every major luxury manufacturer. This was by far the easiest purchasing process ever. From the time we walked into the dealership to the time we walked out we were in great hands. The entire process took less than 50 minutes and I did not feel taken at the end of the hour. I picked up the car the next day and had a great session with the business manager (unheard of in car buying) and a great tutorial from the salesman. Bravo Pepe Cadillac!

Jades car

22 de ago. de 2016

If you like waiting seven hours for just an oil change, then Pepe Cadillac is the place to go! If you like being called and told your car is ready at 5 and then don't get it until 6:10, then Pepe Cadillac is the place for you! If you like being told that your car is being washed and then when you get it the rims are filthy (see pictures below) then Pepe Cadillac is the place for you! To top it off my car was returned to me with a message of fuel level low (see picture below)! I did not bring it in that way! What did they do all day? When I asked to speak to the manager, I was told we are looking for him. When the manager finally arrived, I was told that he was the sales manager and service manager. The service manager was gone for the day. I was also asked by him to not post a review, to give them a chance to rectify the situation. How could the possibly be rectified? I wasted a whole day and I don't see how I could possibly be rectified. When I first started out with Cadillac I thought they were great. Stay far away from this place. I know I will. I will not be renewing anything with them nor do I recommends them. In fact I am strongly against any business with them! This was Friday, I gave them until today but as of yet no one has contacted so they deserve this review. If ther is a way to add the pictures then I will.

Coupe de Ville

19 de ago. de 2016

John Massaro is unquestionably a gracious, knowledgable and honest Cadillac Sales Consultant. I have complete trust in John and he is the foremost reason to lease from Pepe Cadillac. John got us the best deal and absolute lowest lease deal on our ATS. Completely amazed at how concerned John was for our satisfaction. His professionalism, guidance and honesty are truly first class.

Ats-V guy

17 de ago. de 2016

These guys were excellent. After we made a deal over the phone went to the dealership the following day they had all my paperwork ready for me when I got there and had me in and out in no time. No surprises everything was exactly what we discussed over the phone. Great price great experience would highly recommend!!!!

caddyowner22

13 de ago. de 2016

from start to finish the process was painless. nothing hidden from me. totally transparent. the paperwork was done in minutes and i left with my new car for an excellent deal

mdevries

4 de ago. de 2016

I had the pleasure of working with sales consultant John Gerardi at Pepe on the purchase of an Escalade. He was extremely professional, proactive, and helpful throughout the entire process, from beginning to end. He got me exactly what I was wanted at a great process and moved me quickly through the process. My experience was amazing and I would recommend John and Pepe Cadillac to anyone without qualification.

nautech

1 de ago. de 2016

During a service visit on 7/25/16, we had the pleasure of working with Genesis. She was professional, courteous, friendly and patient. She took the time to answer our numerous questions and gave a detail description of services needed and services performed. We will definitely return for future service visits.

Francine Midolo

30 de jul. de 2016

Was treated with respect went above and beyond with the car and finance I will definitely go there again and I don't think I will go anywhere else ever everyone in there is so nice

mohames1

19 de jul. de 2016

I worked with Dale Schweizer. He went above and beyond to ensure that everything went well. I have a busy schedule for work and as a caretaker so Dale was kind enough to assist via telephone over a period of week to have everything done ahead of time before I came into the showroom. In addition he was not pushy and followed up after the paperwork was done to make sure I was satisfied with the vehicle. The business manager Jerry DiDomenico worked his magic to get me the best rate possible on my lease agreement. Overall very happy with the attention I received. One small glitch - Note the service department is hard to reach so have patience.

Master Rey

13 de jul. de 2016

All i have to say is David Persaud is the man! Excellent Customer service Skills, Professional and extremely helpful. Thanks to him once again i was able to get a new car. Thanks Dave! Always great to do business at this dealership.

heyo

7 de jul. de 2016

Dale is a wonderful, unique salesman in that he is not too pushy. The staff who works at the service desk could have been a little more polite. Overall, I was happy with the experience because the vehicle is great and was affordable.

Jeep

3 de jul. de 2016

We walked in and walked out with a brand new car. The salesman David Persaud was helpful and gave us a great fair deal. We also dealt with Robinson Rodriguez who was helpful and understanding. Ron Bald did our paperwork with us and he was nice and very informative. They worked with us and when the deal was done David Completely went over the entire car with us and knew everything.

Steve K

14 de jun. de 2016

I had my vehicle serviced at another local dealer that could not fix the problem so I brought it to Pepe Cadillac. The service manager Bobby O'Connel was amazing. Even though my vehicle was not purchased at the dealer he treated me with kindness, like he knew me for years! The technician Remo Balsamo who performed the work kept me informed during the process and is a true miracle worker. The end result, my truck was repaired perfectly and returned looking cleaner than it has been in years! I will certainly purchase my future vehicles from Pepe Cadillac.

DS

12 de jun. de 2016

An excellent sales and support team to provide informative guidance and professional service. I highly recommend sales consultant David Persaud for his knowledgeable guidance without a high pressure sales pitch . Spent a lot of time with us on two test drives and 1 1/2 hours going over vehicle at delivery. Second Cadillac and first was serviced by Ronny bald who I recommend as a service consultant.

Chance Murphy

26 de may. de 2016

My experience at Pepe Cadillac this past weekend, while buying my 2015 Cadillac SRX was nothing short of amazing and and changed the way I look at car buying. From the moment I walked into Pepe Cadillac in White Plains, I felt at home. The receptionist was welcoming and made sure that my wife and I were taken care of and updated as to when our salesman would arrive for our test drive appointment. The showroom is absolutely beautiful and the selection of vehicles and colors are stupendous. There is definitely something for everyone at Pepe Cadillace, new or used.Our salesman, David Persaud, is the epitome of a great salesman. He is professional and no nonsense. He knew the vehicle, inside and out and was able to answer every question without hesitation. There was no song and dance. David sold the vehicle, not himself. His professionalism and demeanor sold him. If you are in need of a new or used vehicle, do not hesitate to go and see David at Pepe Cadillac. He and the good people at Pepe Cadillac will make sure you have a pleasurable experience.I would also be re-missed if I did not mention my wife and I's experience with Jerry DiDomenico at Pepe Cadillac. He is a complete and utter professional and gentleman, who makes you feel comfortable during the close out of your sale. He made sure to explain all of the ins and outs as we went through the mountains and mountains paperwork that goes along with buying a vehicle and made the process go smooth and without a hitch. He said something at the very end that assured me that we made the right choice by going to Pepe Cadillac to buy our vehicle. Jerry said, "Welcome to the Family because here at Pepe Cadillac we are family and this is your home." Those words meant a lot and just capped off a great experience with David and Jerry at Pepe Cadillac in White Plains.

EricR42

9 de may. de 2016

I just took delivery of a new 2016 Cadillac ELR from Pepe Cadillac. This is my second lease experience with Pepe, and am once again extremely satisfied. David was very patient and accommodating, as I was simultaneously working on transferring my 2014 ELR lease. He and Jerry DiDomenico worked with me to get the best lease rate I have found. David is also extremely knowledgeable about the CUE (infortainment) system, and I was very impressed with his presentation during the delivery. He had my OnStar account transferred, and the car was beautifully detailed at delivery. I cannot praise David, Jerry and the Pepe personnel enough. And, I am absolutely thrilled with the car!

mike a

29 de abr. de 2016

I recently had a problem with my rear suspension and brought it in for repairs. Upon arrival the loaner was ready for me. I received a call when the problem was found and a call to say the parts were on order. In 26 years of driving Cadillacs Pepe is one of the best dealerships I have dealt with. Ron, Bobby, Genesis and the whole service staff go above and beyond to accomodate the customer. I look forward to continued business with Pepe.

JLIP16

28 de abr. de 2016

The staff here are always welcoming and accommodating. They get the job done right the first time (usually) and are easy to get a loaner car from for bigger issues. I always deal with Genesis when servicing my car. She is highly knowledgable, professional, and accommodating, and I wouldn't ever think about bringing my Cadillac to be service anywhere else!

caddy

27 de abr. de 2016

David Persaud is a very good salesperson. He is very knowledgeable in the product that he represents and knows his business. He was very helpful throughout the sale of the car and when the deal was sealed he helped with understanding how the car works. It was a pleasure dealing with David. I would definitely go back.

Jpro71176

20 de abr. de 2016

David is by far the best sales man I have dealt with since I have been purchasing and leasing cars. (about 20 years). I have dealt with him on numerous occasions and he goes above and beyond he responsibilities as a sales man. Even after the car is in your hands he helps with all questions, problems, accessory purchases. The list is endless. He remains helpful through out the lease term. Makes it hard to want to not buy a Cadillac. It has been truly a pleasure from start to finish. Ron has also been extremely helpful in handling all service needs on my previous Cadillac. Very nice dealership.

Steven D

19 de abr. de 2016

First, my sales rep was David Persaud . I leased the first CT 6 from Pepe and the experience was great . Upon delivery , the dealership literally threw a party for me . The GM , David , and the entire staff were in the showroom for the unveiling of the car . They had a custom cake for me and the employees, and had a photographer taking pictures . What a fantastic way to take delivery of a new car .Dave is highly knowledgeable,and thoroughly explained all the features of the CT6 . I highly recommend Pepe Cadillac and David Persaud and will continue to lease from them . Ron Bald In service also does a great job . Thanks Dave and thanks Pepe Cadillac ,Steven De Nise

Brian C

3 de abr. de 2016

I just purchased my fourth Cadillac Escalade, but first from Pepe Cadillac. It was by far my best experience purchasing a Cadillac. Extremely satisfied with my sales representative David Persaud and Rick Burton. Easy to deal with and very fair with my price and trade in offer. I will be back again.Brian C

aark

3 de abr. de 2016

A few years ago my daughter leased a Cadillac from Pepe Cadillac in White Plains. At the time, I mentioned to the salesperson, John Gerardi that I would be interested in also purchasing a Cadillac sometime in the future when the time was right. John followed up with me but was never pushy or overbearing. Recently I called him to indicate that I was ready to purchase the SRX. He was so accommodating with my schedule and took time to answer all my questions. Knowing that my daughter had such a great experience, I would not even consider going anywhere else for the purchase. The showroom is immaculate and the staff is so professional and friendly. John is just terrific, He took time to go over the features and followed up to make sure that I was happy with the purchase. I love the car and I highly recommend John and team at Pepe!

Pete B

29 de mar. de 2016

Dealt with David, great communication, fair price. Bought a used car they had for sale and was satisfied with the purchase. Would buy from again.

nikki123

28 de mar. de 2016

Pepe Cadillac gives you a top notch experience from start to finish. I purchased a used Ford explorer and I'm very happy with my purchase. David was awesome. He answered all my questions and made me feel comfortable. Jerry the finance manager was also very helpful, really honest and down to earth. Great experience overall.

ATSpremium

26 de mar. de 2016

Communication with customers is excellent and the service has been thorough and careful. Ron goes above and beyond. He steps in and provides extra services such as loaner car processing after the usual cut off time.

cathy

24 de mar. de 2016

This was a great experience. I also have been very pleased with the service on my previous Cadillac that was purchased in Nevada and moved here.

Bryan S.

22 de mar. de 2016

Bought my first Cadillac from Pepe. I was helped by David, it was as easy as could be and he was very helpful and knowledgeable. Love the car, very happy with the service.

M.Fasola

16 de mar. de 2016

My experience with Pepe Cadillac was the most pleasant experience I have hadin a very long time with any car dealer in the past. The sales representative was veryknowledgeable and friendly. From beginning to the end of sale, Dale Schweiser madeeverything very easy. Would definitely recommend Mr. Schweiser and Pepe Cadillac.

Gcano

16 de mar. de 2016

I bought my first car here at Pepe Cadallic. John gerardi , Robinson Rodriguez to Jerry DiDomenico all I have to say is professional ,caring and respectful. These guys are two thumbs up . One thing they said to me was "anything you need give us a call" They helped me go through the whole process and I was very satisfied. They took care of me . They are very fair . I highly recommend anyone who wants to buy a Cadallic to come here . They have beautiful cars with good prices . I was recommended by someone else to come here and they were 100% right . So now it's my turn to recommend Pepe to anyone . I am enjoying my ATS a lot . I have family and friends that want to buy a Cadillac and I already recommended them to Pepe. Also I would like to mentioned services cleaned my car like it was a new car and got it ready for me to drive off the lot . It shows when you walk in how professional everyone is .

Mr No English

12 de mar. de 2016

Pepe Cadillac did a great job at repairing a bad airbag sensor in my Escalade ESV. The service staff are very pleasant and the downtime is minimal. To be honest, I'd rather pay a little more for the dealership repair and the peace of mind that comes with knowing that the problem I rolled in with was properly diagnosed and repaired, than risk what's behind door # 2 somewhere else.

stymie77

11 de mar. de 2016

We had a very pleasant experience at Pepe Cadillac. We have chosen to become lifetime clients. Our sales professional was Dale Schweizer and he helped us through the process of obtaining our new car with great attention to all the details of the process. He was very attentive to our comfort while we were at the dealership, making sure that we could relax in the lounge and getting us coffee. He spent a great deal of time with us explaining all of the features and details of our new vehicle and making himself available for any other future questions and assistance. The dealership sales manager and Jerry DiDomenico, the business manager also extended themselves in order to put us into our new car. In the forty years that we have been buying cars this was the best experience by far and we are very grateful to Dale for putting us in the car we wanted.

JDeko

10 de mar. de 2016

I highly recommend Pepe Cadillac for any Cadillac purchase. Dale was great, no games, no typical dealership "back and forth". Great price, great service. The only reason I gave them 4/5 stars was because the day before delivery, I needed paperwork from them to get to my financing company (which beat pepe's financing by 1.5%).. Dale was off and I spoke with the business manager (Jerry) who "couldn't" provide me with the information I needed. He also told me that he "didn't have time to check to see if the brakes were fixed". After I met him he turned out to be a nice guy, and very helpful. I am about an hour away, and only had a small time slot to get down there and wanted to be sure it was done. Luckily Dale made sure that the repair was done before. Very happy with my car! They even threw in a coffee mug and a hat! They delt with DMV, and anyone from CT knows how much of a pain DMV is. I bought a 2013 Cadillac XTS.

Paul and Anika

2 de mar. de 2016

We have purchased 3 vehicles from Pepe and each experience was nothing but "smooth sailing". The typical stress and uneeded drama with buying car doesnt happen at Pepe. David was pleasure to work with.

FBaldino

1 de mar. de 2016

We just picked up our new ATS. Our sales rep David Persaud was wonderful. Helpful and informative. A true professional. We enjoy going to Pepe Cadillac.

carandiru

1 de mar. de 2016

As i have grown to aspect the best from Pepe Cadillac and David Presaud they never disappoint .Once again, a pleasant experience. Keep it up!

Peter1957

27 de feb. de 2016

I am a driver since 1974 and car buyer since 1977. I have to commend my sales associate, John Gerardi for the amount of time he worked with me to obtain the vehicle I wished for, for many years. His knowledge was outstanding. He was friendly and communicated with me on all details.The business manager Jerry DiDomenico was the best I ever met. No force sale of options/packages.Again friendly, professional and knowledgable.There was one comment from this dealership that stayed in my mind. "Welcome to the family" I heard that from Jerry and John. I truly believe I can call or stop by and see anyone at Pepe and they would assist. I hope Cadilac and Pepe acknowledge these staff members as I believe they are an asset.I look forward to a long relationship with Cadilac and Pepe.

Annandjim

25 de feb. de 2016

Purchasing my Cadillac from Pepe Cadillac was the best experience I have ever had with a car dealership. The receptionist was personable, friendly and professional. The staff was immediately attentive to me as soon as I walked in. The salesman, John Gerardi offered for me to test drive the car before we even sat at his desk, which I did, and immediately fell in love with the car. John explained everything about the car and made me feel comfortable using the features. This was very important to me because I don't like adjusting to new things. John was also so genuine and honest, that I didn't question the numbers he gave me. The price was very fair, and I was happy to give my business to such a sincere and trustworthy salesman. The best part is that the excellent customer service didn't end when I left the dealership with my new car. John followed up with me to make sure everything was going well and invited me to come in any time if I had any further questions about the car's features. I will definitely do business again at Pepe, and especially with John Gerardi!

mike a

28 de ene. de 2016

I had to bring my car in for routine premium care maintenance and a minor warranty repair. I had told Ron i only had one day free to drop it off. He scheduled me in and made sure the loaner was available.Upon arrival I was taken in and Genesis had my rental ready for me. The car was returned the next day as promised.Another good service experience. The staff at Pepe goes above and beyond to make sure the customer is satisfied.

mike777

25 de ene. de 2016

I have been going to Pepe Cadillac for almost a year now and would not trust my car ANYWHERE ELSE. Not only did they fix every issue I had, but ALWAYS followed up and actually cared (what a concept). Pepe also went the extra mile to even fix a problem that was persistent and temperature sensitive. When I spoke to them about this issue EVERY TIME they seemed so concerned that it wasn't resolved and made sure the problem was solved and made sure I was comfortable during the process every step of the way. A Special thank you to Billy & Bob in service. I've never met service reps who cared as much as them. Also thank you to Ron, Genesis & Darcy for all your patience and hard work. Thank you so much for everything you've done and continue to do.

BJ93XLH

19 de ene. de 2016

This is our fourth Cadillac (second from Pepe Cadillac) could NOT have been more pleased with David Persuad our salesman. An absolute pleasure to deal with, very knowledgeable, personable, helpful and spent a lot of time with us to make sure we were happy with the deal with got on our CTS, couldn't be happier! Ron in Service and the whole service staff has always been a pleasure as well over the years with prior vehicles, you always get the VIP treatment, thanks everyone! No reason to ever go anywhere else.

phoiles

15 de ene. de 2016

I had reason to take my Mercedes to Pepe's service because it was not taken care of properly at the dealership where I bought it. When it came time to replace a car I was driving in town, I knew where I wanted to go. David was the salesman I dealt with and he couldn't have been any better. He answered all the questions we had and wanted me to be sure I had the right car. He helped with questions on the Mercedes also, asking that part of the group questions. He went out of his way to make sure I was happy and helped more than anyone else has. I am very happy with the car, but also knowing that there are people like David and Pepe's group out there.Dale helped with the delivery of the car and I appreciate his efforts also. I don't know who helped us in the service department with the Mercedes, but I really appreciate their taking care of the car in the right way. Thanks so much. Smiles and good thoughts, Pamela Hoiles

Ron M

5 de ene. de 2016

David Persuad could not have been more knowledgable, friendly, patient and helpful. He spent an inordinate amount of time with me both during the sales process and after. In my decision between a Lexus and a Cadillac, David was the difference.Jerry Ddomenico was also extremely helpful and a credit to your organizationRon Minikes.

Rem W.

2 de ene. de 2016

Salesman Kenny was a pleasure to deal with, The Cadillac was Great and the Price was Fantastic, Drove from New Jersey to buy the Escalade!! Jerry was a pleasure to deal with. I would highly recommend this Team. Fast and Easy Purchase with Great Turnaround. I will be back for future sales as well as recommend to anyone that wants to purchase a Cadillac! Fast and Responsive! Kenny also helped us out with Certifying the Truck and adding extended warranty free of charge!!!Thanks Again for the Wonderful 2013 Cadillac Escalade ESV.-Rem Wojdala

Pat

31 de dic. de 2015

I have been purchasing or leasing Cadillacs since the 1980's. This is my third purchase or lease with Pepe Cadillac and my second with David Persaud. Dave is one of the easiest and knowledgeable person to work with in the auto industry. Within three hours I had leased and gotten my car in my driveway. It can't get any simpler than that. Everyone at Pepe is so cordial and responsive from purchase , to finance, to service, that it makes a visit there enjoyable. Thank you Pepe Cadillac.

Mikevioni88

30 de dic. de 2015

Dale and Jerry were the two gentelmen that I dealt with at Pepe Cadillac. These guys dealt with numerous phone calls, overnighting paperwork to be singed etc. the were very friendly and accomodating. If I ever go back to Pepe for my next cadillac these are the two guys I will be asking for.CPO Cts 2 door coupe came home with me and it definitely lives up to every specification detailed by dale. He really knows his stuff.These two guys deserve boosts in salaray ASAPThanks for the great transaction!Mike Vioni

barry89

28 de dic. de 2015

Alex was very helpful and friendly to me and my friends always asking if we needed something just to be comfortable. He was great and thank you again Alex and all the pepe Cadillac groupMerci

scoobydave

23 de dic. de 2015

I shopped online and via phone to find the vehicle in stock. I was given an extremely attractive price, and all the finance options (purchase, lease and finance) were priced well. It was a no brainer to purchase from Pepe. On delivery, our salesman, John, spent a long time with us setting up the car and helping us get familiar with the robust features.Had a bit of a delay in getting my plates (I am in NJ, so there is some extra work required on the dealer's part). They came through for me in the end.

spike714

20 de dic. de 2015

I give this dealer ship 5 stars for customer service and with sales,financing and management and over all showroom appearance.Looking for the best deal,Pepe cadillac is the place.

Henderjc

15 de dic. de 2015

Great dealership. Pepe's has the best selection of used Cadillacs around. Found the ATS I wanted within minutes and after the painless financing I was out within a few hours. Highly recommended!

MJZ15

14 de dic. de 2015

We recently purchased a new Cadillac with the help of David Persaud. David is a true professional and helped us in every way to choose a car. After that process was completed, he made purchasing the car stressfree . When picking up our car, he made sure we were well - educated regarding all of the equipment. In no time at all , we were driving away in our beautiful new Cadillac. Thank You!

TommyGuns

11 de dic. de 2015

I met a wonderful gentlemen Named Rick Burton, Rick went above and beyond in every way to make sure that I was 100% satisfied with my deal. I can't say enough good things about him and Pepe Cadillac. I LOVE MY NEW XTS4. Thanks Rick and Pepe!

HappyCaddyLinda

10 de dic. de 2015

Our sales person(Rick Burton) not only found us the most fabulous Cadillac, but did so within a couple of days. I had a list of amenities which was a must, not only did Rick deliver everything I wanted, he delivered more than I even imagined. My husband loves this car as much as I do and everyday we find another surprising amenity. After many years of buying cars this was the most stress free and exciting experience. I would recommend this dealership to everyone. And I am so grateful to all Ricks efforts and assistance in finding this amazing car. Thank you for the great treatment we received from your dealership. We love our car and Rick you are the best. We were treated like family as soon as we walked through the door. Thank You.

carborn136

8 de dic. de 2015

Purchasing the company's fourth vehicle from Pepe Cadillac was easy, we have been a Pepe Infiniti costumer for years. What really stands out is their service department , headed by Bob O'Connell it is the best around never a no, never oh I'm not sure if we can get to it. They are always ready to get the job done and get you on your way. With my busy schedule the drive up service is the best, and as always a loner car is available or you can sit and wait for your vehicle in the service centre lounge. So if you need service go and see Ron at the service desk and you will not be disappointed.

johntoppi

3 de dic. de 2015

They were all very professional and friendly. Everybody there was very nice. Dale was very helpful and took care of exactly what i wanted. i highly recommend for people

Dana B.

1 de dic. de 2015

My experience did not go well. I made an appointment to visit the dealership to look at a specific car that they had listed on their website. As I was driving over 1 hour to see this car, I confirmed with their internet sales department that the car was there and available. After confirming the car was instock and available, I trekked out to see it. When I arrived, the sales guy I spoke with wasn't there, apparently he made the appointment for his day off, and the car wasn't there. The car hadn't been sold, it had never arrived on the lot. The sale guy confirmed an appointment to see a car that they didn't have and on a day he wasn't in. They found a sales person to speak with, who was incredibly pleasant and the only reason I'm not giving this place 1 star. He showed me a car with "similar" options and his general manager promised me, because of the screw up, that the car they showed me would be sold to me at the same price, but needed to go through the shop and get cleaned. I left a deposit on the car with an agreement for first right of refusal and drove the hour back home. I got a call the next day to tell me that they couldn't honor their price from the day before, that the price had gone up by over $2000 and that it wasn't getting any better. This whole experience left such a terrible taste in my mouth that I was unwilling to budge on my price and walked away. I cannot, with a clear conscience, recommend this dealership.

Car guy

30 de nov. de 2015

Purchased a 2015 CTS Cadillac from Pepe Auto Group...They were professional from start to finish..Would highly recommend you give them a call.Dale Schweizer their new car salesman was very informative , helpful and courteous ..

ATS

30 de nov. de 2015

He helped me pick the perfect car for me. Dale the salesman was a real nice guy and Jerry was very nice tooThanks guys

sticks

30 de nov. de 2015

DAVID MADE IT SO EASY TO PURCHASE MY NEW CAR FOR THE SECOND TIME. I WOULDN'T GO ANYWHERE ELSE. HE KNOWS EVERYTHING ABOUT THESE CARS AND SPENDS THE TIME SHOWING YOU HOW TO WORK EVERYTHING.

Topbob

30 de nov. de 2015

Dale did a great job finding the best car for our budget. We couldn't be happier with our new SRX we will be referring our friends and family to Dale

Pepe2015

30 de nov. de 2015

Dale did a good job when we bought our escalade that we bought from Pepe Cadillac thank you for helping us get our new car we are very happy

phiroze

29 de nov. de 2015

I had bought my first cadillac in 1983 and have continued with it. Last week I bought my 7th Cadillac. Every time the experience has been pleasant. You get your new car with a package and a handshake and you are on your way. This time we had an experience beyond belief. The whole Pepe Organization was fantastic....courteous, friendly, helpful starting from Robinson Rodriguez the Sales Manager down the line. However, the Sales person we interacted with turned out to be fantastic, a real Gem; extremely thorough, knowledgeable and patient, and that's John Gerardi. There was some delay in getting our car, and he made sure he gave us the correct status round the clock without us calling him, Finally when we got the car he made sure we understood exactly what we were buying. The tutorial he gave us was so methodical and thorough, that having been a guest lecturer at several Universities, I was impressed. He repeated a few points over again to make doubly sure that we understood. Hats off to him. If every salesman were like him Cadillac would have a Sales Bonanza. To top it off, it's been three days since we got the car and he has called us every single day to make sure we were happy with the car and with an open invitation to go and see him with any questions we may have. This to me is unbelievable. Thanks for having a guy like John Gerardi on your team.

Rivera,Manny1452

29 de nov. de 2015

Third time around with Pepe Cadillac, Great Customer Service, Dale Schweizer was great with hospitality and customer service. Dale made sure you I was okay while I waited to make my decision. I would recommend Pepe Cadillac and Dale Schweizer without hesitation. Manny Rivera646-302-9=0582

Punta15

27 de nov. de 2015

Rick Burton was very professional and friendly in assisting me in finding a new car. I highly recommend him to anyone who's looking to buy a new car at Pepe Cadillac.

Catty320

27 de nov. de 2015

The best salesman Dale Schweizer, he works with you and makes sure you are OK with every deal. Love pepe cadillac. Would highly recommend then to anyone.

nehadshabarek

26 de nov. de 2015

I've been leasing cars for 20 years. It is the first time that I completed the lease without surprises! I emailed John 2 weeks before and he answered all my questions in a very honest and straightforward manner. He gave me the best price. I went there 2 days ago, signed papers, got the car and left. No hidden fees, no last minutes deals, very simple. I thank you John for your professionalism.

Qbrucaj

23 de nov. de 2015

Dale showed us all deals and the best way to go about leasing a new CTS. Super professional and knowledgable about other makes and models. We are looking at many different cars at the moment but if we choose a CTS or any other Cadillac, it will be because of Dale and certainly with Dale Schweizer.

Tom O'D

22 de nov. de 2015

Found the vehicle I was looking for (at Pepe Cadillac) after doing an on-line search. When I called the dealership to inquire about the car I was directed to Dale, one of the Sales Consultants. I wanted to get as much information about the car before deciding on taking the 50 mile drive to White Plains, NY. Dale was very professional and knowledgable about the auto. Long story short, I ended up going to Pepe Cadillac, test driving the car, and soon after, purchasing the vehicle. Along with Dale, a fellow named Robinson also helped in the deal, he too was very professional. Jerry, the Business Manager, was super helpful in doing all the necessary paperwork and ensuring every thing was in order along with Dale. Many thanks guys ! Beautiful dealership. I would highly recommend anyone looking for a new or used luxury vehicle (within 100 miles of the place) to pay them a visit. A truly satisfied customer. Tom O'D

SC

20 de nov. de 2015

I recently stopped by for a scheduled maintenance service to my 2013 Escalade but, after a short conversation with Sue and with help from all others mentioned I drove out with a 2016 Escalade. My experience dealing with Pepe Cadillac has never been short of excellent.

MikeNVero

19 de nov. de 2015

Very friendly and knowledgeable staff and a clean well organised showroom. Salesman John Giradi was down to earth, straight shooting and a pleasure to do business with as well as Manager Jerry DiDomenico. Both Men treated me and my wife like gold and never made us feel pressured in any way possible.

Maria G

12 de nov. de 2015

Pepe Cadillac came very highly recommended and now we know why. Within days, after meeting Sue Silverman and John Gerardi, we were sold on the SRX and the dealership. We have our beautiful vehicle since August and are thrilled with it.Sue and John were instrumental in making us feel comfortable and confident that not only was Cadillac the right choice, but Pepe was the right dealership of choice! We are very grateful for the time and personal attention extended to us throughout the entire process. John Gerardi is a true gentleman and excellent at what he does. The staff that we've met so far have been friendly and very professional, and we have no doubt that when the time comes for our first servicing, the experience will be all that Pepe has promised.There are so many things to consider when deciding on a new vehicle. It feels pretty good when you're sure you've made the right choice!!

rymono715

11 de nov. de 2015

Most pleasant car buying experience I could have ever hoped for. Pepe Cadillac is the place to go. Kenny Sternesky was a CLASS ACT. He was extremely helpful in helping me achieve my goal of owning a Cadillac. I gave him a number that I was comfortable with and he did everything in his power to make it happen. I cannot stress enough how great of an overall experience I had at Pepe Cadillac. HIGHLY recommended.

toofworc

7 de nov. de 2015

From my call to Pepe requesting information on a used car, which was answered by Jasmine to the look over and test drive with our sales rep Dale it was a pleasant experience. Dale was knowledgeable and honest and put my wife and I at ease. I look forward to returning to Pepe to purchase future vehicles.

Chicken

4 de nov. de 2015

Dale Schweizer is the ultimate salesman giving me the most excellent service. I travel from another county just to do business at Pepe Cadillac. Dale is a man of his word and I am so pleased and will always return to do business with him.

jaydean27

4 de nov. de 2015

my visit to Pepe was outstanding, my sales Man Dale was very helpful and very knowledgeable I will always do business Dale Schweizer and Jasmine Garris after a really bad experience with another car dealer in the Bronx trusting sales men was something I didn't have but working with those 2 people changed that for me, I will most definitely be back to buy or trade in my car there.Thank you Pepe Cadillac Albertha Alexander

Redcadillac

2 de nov. de 2015

We loved working with Dale. He made the sale! He definitely went out of his way to make sure we were pleased. Dale never made us feel foolish for asking questions and he made sure we were comfortable with his answers. Dale is definitely an asset to Pepe Cadillac. I would never hesitate to recommend Dale.

Nat728

1 de nov. de 2015

I have met Rick Burton at Pepe Cadillac and I feel relieved. He was a great help and who ever wants to buy a car quick and easy .. Hes the man to go to.

Tom123

1 de nov. de 2015

Thanks to Rick Burton I had a great experience at Pepe Cadillac. He was a very nice guy and made me walk out with a smile on my face.

Jeremy Reyes

1 de nov. de 2015

I came in Pepe Cadillac and walked out with my car in less than two hours. It was a great experience and was a pleasure working with Rick. If i ever come back i will ask for him again.

TT

31 de oct. de 2015

I have given Pepe Cadillac White Plains a five star rating because they not only sell luxury cars with great incentives, they offer the luxury experience. Mr. Rick Burton treated me as queen, my every need was met, all questions answered, he even fed me and ordered lunch while I waited for paperwork to be completed. My, my, my Pepe, keep up the good work! Purchasing my Cadillac was well worth it! Thanks again Mr. Burton for your personal attention! :) One of my colleagues was actually at Pepe this week test driving an XTS, so I'm definitely spreading the word about Pepe Cadillac White Plains and will continue.

Smith

31 de oct. de 2015

Thanks Dale Scheweizer for a great experience. He was Friendly, professional, able to answer all my questions. I would definitely recommend Pepe dealership to others.

samdiane

30 de oct. de 2015

Our Salesman Dale Schweizer was very accommodating and made us feel very welcome, it was as if he'd known us forever. I made a phone call to see if they had the car we were looking for and since it was out of state for us, we are from NJ, I was a little hesitant about going to White Plains. But after we closed the deal I was very happy we took the ride! I would recommend Pepe Cadillac to all my friends.

ab47

30 de oct. de 2015

I continue to receive excellent service at Pepe Cadillac in White Plains each time I bring my car in for service. I was nicely greeted by a staff member and found everyone to be very friendly and personable. They offered me coffee and made sure I was comfortable while I waited for my vehicle. Bobby O'Connell thoroughly explained the details about the service being done and answered any questions I had. The team always provides excellent customer service, and I would highly recommend this dealership to anyone for service and sales. Thank you.

psheldon617

30 de oct. de 2015

I had a first rate experience with Pepe Cadillac they diagnosed the problems on my vehicles and did the repairs flawlessly and had them back to me the same day. The mechanics name was Remo Balsalmo he was extremely knowledgeable and courteous my over all experience was excellent

New Cadillac

30 de oct. de 2015

Our sales person Dale was very helpful. He took the time to help us look at all the models and we decided on CTS.He was very patient and kind and we will recommend them to all our friends.

gunner8020

28 de oct. de 2015

I have been a Acura customer for many years and this is my first experience with Cadillac and the Pepe dealership. I had a lot of questions and Dale was very professional, personable and knowledgeable about all the models I was interested in. I ended up buying a pre-owned CTS Coupe and I am more that satisfied with the performance and feel of the ride! This was by far the best car buying experience I have had in my life. (and I have had some good ones!) I will recommend this dealership and the Cadillac brand to everyone I know!

Laura753

28 de oct. de 2015

Recently purchased a SRX, David Persaud was very professional and well informed, answering all of my questions. He went above and beyond making the experience as smooth as possible. I definitely will be recommending him to my family and friends.

Sportsman

25 de oct. de 2015

I never met Rick burton but by the time I left 2hours later I felt like he was my cousin he was great I didn't go to buy a car but his charm and kindness worked I bought a new truck ,I never had this type of experience buying a car now I'm spoiled I can only buy from him and Pepe !

swintz1225

21 de oct. de 2015

This is my second vehicle Dale sold me. I was having a service problem with my previous escalade. So I decided to buy a new one. Dale is a great Sales person. No pressure sales. Definitely recommend you go see Dale if you are in the market for a Cadillac.

kymberl

19 de oct. de 2015

I just leased my second Cadillac with David, and he is the best! I never felt like I was being sold to, and I walked away with car that I love at a price I am happy with.

Cadillac2016

18 de oct. de 2015

it was pleasure dealing with Dale Schweitzer, Great service with smile for my second car and he made it happen, he is an extremely knowledgeable sales person.Thank you.

Gwen

16 de oct. de 2015

It was a pleasure dealing with Dale Schweizer for the second time this year. He made the process simple and found us our car quickly. He is a true professional who cares about people and satisfying allOf their needs

Pepefan

15 de oct. de 2015

Great service! Remo is an extremely knowledgeable technician. I implicitly trust my vehicle's maintenance to him. I followed Remo to Pepe from another dealer. For the 10 years I have known him, he has always resolved every malfunction with one service visit. As my car has become older, he has provided excellent recommendations on items that merit repair. In a similar manner, Marc has been an invaluable Service Representative, taking the time to ensure the shop meets my needs. Marc has consistently offered viable alternatives whenever I have encountered logistics and/or part availability issues.

Vinny 111

15 de oct. de 2015

Kenny sternesky is the best salesman he can find you a car for a affordable price and the service team is by far the best

galasso,sal

15 de oct. de 2015

I dealt with Kenny when I leased the car and the deal was done in a very, very professional way. For service I have dealt with Ron and the service was exceptionally good. I would highly recommend this dealership to anyone.I'm 78 years old and owned and leased many cars. You're number 1.Thanks!!Sal GalassoP.S. See you in 2016

Chris Sorgi

13 de oct. de 2015

Since this was my first time going in for service at Pepe I didn't know what to expect. Between Remo and Bobby O, I could not have asked for more. They are the the best in the business and treat their customers like family. The service was extraordinary and the customer service outstanding.. Pepe Cadillac will be the only GM dealer that I will go to for sales and service because of these these individuals. I look forward to my next visit.

Amadeo Leira

13 de oct. de 2015

I only take my 2009 Cadillac CTS4 to Pepe Cadillac;where I know it will be thoroughly examined and properly diagnosedby true & honest professionals that know me by name.I highly recommend this dealership and their service center!!!

Markbuick

12 de oct. de 2015

Bob O'Connell, Ron Pizzutient, and Remo are the absolute best in the world. Can diagnosis and fix any problem quickly and efficiently. Would only go to Pepe

sramfam

12 de oct. de 2015

I have know many of the service technicians currently at Pepe from my former Buick Dealship for about 30 years. Robert O'Connell and his staff, especially including Remo Balsamo are superb and extremely professional. I have trusted them with my family's safety unconditionally. I highly recommend the Service Department at Pepe Cadillac.

Dadddy Caddy

10 de oct. de 2015

Easy comfortable courteous and welcoming experience. This is my 2nd vehicle with Pepe Cadillac. I Love my new SRX and my salesperson Dale Schweizer was terrific.

Citygirl

9 de oct. de 2015

This dealership is A+! The showroom is amazing. The staff is very pleasant and professional. Dealing with Rick Burton was an absolute pleasure. He knew his stuff and didn't pull any hard sell garbage. It was a seamless and effortless trade in and sale. I'm loving my new 2016 Cadillac SRX.

Glory be to GOD in Jesus name. Amen

8 de oct. de 2015

Recall On Vehicle And Tire And Oil change. The service department are awesome. They are very hospitable and made me feel welcome and at home. I would highly recommend them to anyone. Gena, darcy, billy, mark and Ron and Andrea are all fabulous and an access to your company. They deserve a raise.

gizzo

8 de oct. de 2015

Just bought my first new Cadillac. 2015 Ats and i love it. thanks to David Persaud for all his help.and the entire Pepe team. My experience was excellent. Keep up the great work

curtis49

8 de oct. de 2015

My experience was very good salesman Dale Schweizer was very friendly, knowledgeable, & helpful he explained everything to my satisfaction. I would highly recommend this dealership to others.

Sam

6 de oct. de 2015

My experience was like no other. My husband and I walked into the dealership and was greeted with a smile by Rick Burton. Rick was not only polite and friendly but very professional and knowledgeable. I was so impressed and amazed by Rick, I did not only purchase my Escalade but I offered Rick a better job. I truly hopes he considers my proposal as he is way to talented to sell cars!! I had an excellent experience and I hope Pepe Cadillac knows how valuable of an employee they have. He was truly amazing.

runner1c

5 de oct. de 2015

This vehicle buying experience was excellent from the beginning to the end. John Gerardi was so knowledgable and professional. He made me feel comfortable and confident in my decisions. I would definitely recommend buying a vehicle at this dealership.

Kcuranaj

3 de oct. de 2015

This was by far my best car buying experience. I walked in and was greeted and was introduce to John Gerardi. He was friendly and professional. I told him what I was interested and he was straight away helpful. He told me the options and was honest and not at all pushy. He was actually there to help me and fulfill my needs. He got me to do a test drive and had the vehicle ready for pick up on Monday, meanwhile it was Saturday. Came in on Monday and it was painless. He had taken care of all loose ends and explained the vehicle to me personally. Thank you John and Pepe Cadillac. Kola C.

Mucksie

3 de oct. de 2015

I was shopping for a used car and stopped by Pepe Cadillac to look at a used red Grand Prix . It was actually AFTER closing (7pm) and Rick Burton was like the only person around. I offered to come back another time but Rick said, "No Problem, I can show you the car". Long story short, the car wasn't even in the main lot and he walked with me to an adjacent hotel parking structure where the car was parked. He spent nearly 40 minutes with me (looking at a $7,2000 car) when he could have (should have) been on his way home to dinner. I ended up not buying that car, but found another vehicle at Pepe (a Buick) that i was happy to buy from Rick.It was the best car buying experience i have ever had, and it had a lot to do with Rick's outstanding customer service.

shopping

3 de oct. de 2015

My salesman was David Persaud and he was excellent. The reason I leased my car from Pepe was because of him. I would recommend David to anyone as he went above and beyond to make my payments to where I needed to be. He was a pleasure to work with.

oldmanualtransmissionguy

29 de sep. de 2015

David Persaud went above and beyond. i wanted a 2015 coupe with a manual transmission. He found the only one within 100 miles. He brought it back himself. The staff, including managers, helped make the transition from my old lease to a new lease stress free.

Petepm50

23 de sep. de 2015

I went to Pepe Cadillac in White Plains to purchase a 2015 ATS Coupe. I knew which trim level and which accessories I wanted on the car and I wasn't very flexible. I met with David Persaud and he was able to find a car that matched my specifications. During the process of getting the car from the other dealership, a problem developed and David was forced to find another car, which he did. He was able to get the other car to Pepe and have it ready for me on the day we had previously scheduled. I had to drop off my old lease from another dealership and David was there to pick me up and drive me to Pepe. He showed me every feature in my new car (there are a lot) and made sure I was comfortable using them. My entire experience with David Persaud and the whole staff at Pepe Cadillac was exactly was it should be when buying a luxury vehicle. They treat you like you are the most important person in the room and do everything they can to make you feel comfortable. I am completely satisfied with my buying experience and would absolutely recommend Pepe Cadillac to my family and friends.

My CTS

21 de sep. de 2015

David Persaud as always went above and beyond in putting me in a new CTS. He is a pleasure to work with and would recommend him with out hesitation .This is my 3rd Pepi Cadillac. From David to the service department employees you can not find a better experience.

somepersonontheinternet

18 de sep. de 2015

I have no idea how to work cars but he showed my son how to do it. One of the most kind polite men ever. I've never seen or met anyone who could do his job better or with better customer service. Ask for RICK BURTON next time you buy a car.

Elamarre3

6 de sep. de 2015

I had a bad experience at the dealer on Friday 9/4/15. I was interested on purchasing a used black 2015 GMC Yukon. I drove 50 miles from my house to the dealer. The service I received from the sales Manager Mr Robinson Rodriguez was poorly. He was very rude and disrespectful and have no customer service skills. This type of sale manger like Robinson Rodriguez is not good for your business. He had the nerve to tell me that I want to purchase a car that I can't afford and kept insulting me to a point that I had to get up and leave.

Tommoody56789

25 de ago. de 2015

Pepe had the best selection of used late model Cadillacs. Our salesperson Rick was fantastic. He helped me choose the right model CTS from 11 to select from, gave me a good price and even personally drove the car to my home. All within 24 hours of contacting Pepe. I would highly recommend Pepe and Rick to anybody interested in buying a new or used Cadillac.

Sangelo

15 de ago. de 2015

I'd like to thank Pepe Cadillac and the service members for a hassle free car buying experience. Especially John Massaro for all his help and making the car I wanted happen. Considering there were a few bumps in the road, he was professional and listened to my needs. I'm pleased with his service and hope to continuity with all Pepe has to offer. Thank you being above the rest!

Jazzie62

12 de ago. de 2015

This was the most pleasant car buying experience I've ever had. I chose Pepe because I was looking for a specific SRX and they had the best selection of vehicles, and the best price. I met with John Gerardi, who patiently spent all the time that I needed on two occasions. He had complete knowledge of the car and was very pleasant to work with. The financing experience was also great. Of course there is always the upsell with add-ons, but at Pepe your no means no - no pressure at all. A great buying experience and I would choose them again! Thanks Pepe.

Luigibianco

8 de ago. de 2015

Told them my budget, and they worked with me. Got the car I wanted and the service was great. David was on point. Highly recommend this dealership.

Anthony C

3 de ago. de 2015

I had the pleasure of meeting sales consultant John Gerardi at Pepe when searching for an Escalade. His professionalism and knowledge of the vehicle was very helpful in choosing the right model. He was very courteous and accommodating. Within a few hours I was in my brand new Escalade at a terrific price. My experience was amazing and would recommend anyone interested in a Cadillac to check out Pepe and ask for John.

eddition

29 de jul. de 2015

I was looking for 3 different cars ( different models) and my general rule is shop the car, not the dealership. Having visited several different dealerships in the Tri-State, I ran across several sketchy dealers who were either never willing to negotiate, or would add hundreds or even thousands in fees. Pepe was very straight up with their price, no gimmicks or additional fees. 75 dock fee and that was it. They were willing to negotiate with me on price and gave me an awesome deal. Worked with David Persaud who was a pleasure to work with.

Ed27

29 de jul. de 2015

We were looking for a specific vehicle and Pepe Cadillac was the only dealership that had 4 of these in stock! Even though it is over an hour away we travelled there to look at the vehicle. We were fortunate to have David as our salesperson. Before we met David the reception staff greeted us and offered us beverages and snacks and made us feel very comfortable. David is extremely knowledgeable about the vehicles and was able to answer all of our questions. He was "on our side" during negotiations and we came to an agreement that we were happy with. He was always respectful and made sure we understood everything about the process. During the purchasing process we had the pleasure of meeting Jerry in the business office who was friendly and not pushy, which we appreciated. He let us know our options and let us decide. The entire experience was great and we would not hesitate to buy another vehicle from Pepe.

lamac

23 de jul. de 2015

I highly recommend Pepe Cadillac. The service is excellent and the people are great to deal with, pleasant and welcoming. This is the dealership where I purchased my car and will continue to be a customer here.

caddybuyer

23 de jul. de 2015

After visiting several dealers we found the car we wanted at Pepe Cadillac. The assistance we received from John Gerardi was most helpful. His obvious experience gave him the ability to address all of our questions and help us close the deal. The business end of the process was handled smoothly by Jerry DiDominico and made the entire buying experience a pleasant one.

af808

15 de jul. de 2015

Recently leased a 2015 SRX and Rick Burton was my salesperson. Dealing with Rick was excellent. Thank goodness for him...he noticed me, cared for my needs, answered my calls & texts, was patient when I changed my mind and addressed a concern I was having. He leased me a beautiful vehicle that I am happy with and felt NO PRESSURE with him. Pepe has an ace with you...Thanks Rick!!!

cadillac123

13 de jul. de 2015

I was luck to work with David. He was thorough, professional and did everything in his power to get me the car that I wanted. He is knowledgeable and patient. I highly recommend Pepe Cadillac and David Persaud!

srx2015

5 de jul. de 2015

Dealt with David Persaud for the recent lease of a 2015 SRX. David was extremely knowledgable and took all the time we needed him to while we decided what we wanted to do. He made sure all of our transactions went smoothly and would not let us leave until we were all sure we understood all of the aspects of our new vehicle. He has assured us that we can call him anytime with questions and concerns and my husband and I are very confidant that he will take care of us to the best of his ability. I would definitely recommend Pepe Cadillac, together with David and the rest of the staff. It was a pleasure doing business with them.

Lulu48

3 de jul. de 2015

Recently purchased a 2013 ATS at Pepe. We travelled from NJ to Pepe as they had a great selection of used cars. David our salesman showed us many CTS's and ATS"s and was very knowledgable about the cars and provided lots of info for my son.We selected a beautiful ATS -- great condition and very fair price. When we could not take the car home due to a minor recall that needed to be completed, they arranged to deliver the car to us in NJ.Could not be happier with the service and attention we received - highly recommend this dealer and David Persaud, Sales.

Cadillac-alac-alac_Guy216

29 de jun. de 2015

Completely satisfied with hand on assistance by David. Mark was very efficient, did not waste time during the payment process. Both David and Mark answered all my questions to a T. David took time to introduce me to my new Cadillac, helped me understand new technology ex: set up my XM radio package, wifi, and everything else my Cadillac has to offer. Lead me through "everything I needed to know" in a concise and clear step by step process

Olando1

23 de jun. de 2015

It started with Jason , then Dale & finished with Jerry. These guys was all professional & very knowledgeable. At no time did I feel any pressure to purchase the vehicle & I would like to thank these guys for making this car buying experience smooth & uneventful.

smb344

20 de jun. de 2015

Dale and everyone else at the dealership was very friendly and made the car buying process easy and a good experience. We would recommend this dealership.

DJJJ

17 de jun. de 2015

We purchased a pre-owned Honda Pilot from Rick Burton and we can't say enough about the service he and the dealership, as a whole, provided us. We weren't buying a Cadillac, but everyone, especially Rick, made us feel as though we were. The car itself was in immaculate condition and we are as delighted with the car as we are with the entire buying process. I would definitely recommend this dealership for your next Cadillac or other vehicle they may have on their lot. Thank you Rick and the entire Pepe Team!

xts322

17 de jun. de 2015

A great experience, The staff at Pepe are outstanding a great atmosphere no pressure , everyone treats you like family I would definitely recommend Other car buyers.

svw10022

11 de jun. de 2015

I called dealerships all over NY, CT and NJ seeking a 2015 Escalade ESV. As soon as I was connected to David Persaud at Pepe Cadillac, I knew I had found the right person/dealership. David carefully listened to my needs and completely understood my mission from the very beginning. Because I was purchasing/leasing on behalf of my boss, a smooth, seamless transaction was imperative. (It was a complex transaction with a tight deadline so a lot was at risk!) David was tremendously helpful and stayed in touch throughout the process - from point of ordering to delivery. I cannot say enough about Pepe and specifically David Persaud; without hesitation, he consistently went over and beyond the call of duty; and, by doing so, has restored my faith in customer service. I will forever praise and refer all those who cross my path to go thorough David/Pepe Cadillac. Thank you, David, for making me look like a rock star (in the eyes of my boss) and being truly wonderful throughout this 3-month transaction. Sincerely,S. Wolfe

Bucci

2 de jun. de 2015

Such an outstanding experience working with our sales representative David Persaud, his Manager Mark Rosen and Jerry DiDominico throughout the entire process. We'll absolutely recommend this team to friends and colleagues!!

Maxmf

25 de may. de 2015

Traveled from Long Island to White Plains to view and purchase this vehicle. Excellent Used inventory selection. Vehicle was spotless. Dale was a gentleman to deal with and has a real knowledge of the vehicle.I would definitely recommend this dealership and Dale to anyone looking for a quality experience.

mike a

21 de may. de 2015

John Gerardi had sold me my last 2 vehicles and i looked forward to purchasing my next one from him. I had told him what I was looking for and the car was there. The price and options were right on the mark. I did the paperwork that day. Mark Rosen wished me luck and asked if i had any questions. Jerry DiDominico took care of the paperwork and explained the financing and warranty. He was very courteous. Upon delivery John explained how everything worked and made sure I knew it all before I left. At last minute my ride was unavailable and John came to get me. Professionals like John and the staff at Pepe are why I will continue to buy Cadillacs and buy from there.

Brett G

21 de may. de 2015

I recently decided to upgrade my 2006 Range Rover and have always loved the lines of an Escalade. During my search I located a late model certified Escalade in my preferred color & option combination at Pepe Cadillac. I met with John Gerardi who a true sales professional, his knowlede of the Cadillac product is second to none. He spend a fair amount of time answering the litany of questions I had regarding the history of the vehicle, certification process, functions, etc. Mark Rosen was able to offer his assistance as we progressed through the purchasing experience - his insight was invaluable. After spending a few hours there I knew this was the truck for me, John introduced me to Jim Romer whoreviewed the deal and made the numbers work. I can truly attest to these three assets of Pepe Cadillac as being courteous, professional, transparent & efficient. In a subsequest visit to have a few items addressed by their service department I had the pleasure to meet and work with Bobby O'Connell & Mark Chandler. Many dealers strive for customer satisfaction but Pepe Cadillac exemplifies how to achieve 100% satisfaction. The issues were resolved ahead of the established timeframe, the vehicle was washed and available immediately upon my return.I look forward to many years as a Cadillac owner and will be returning to Pepe Cadillac as my preferred dealer.

steve1961

12 de may. de 2015

I have been servicing My Cadillacs at Pepe for several years. Mark Chandler has been my service adviser since day one. Mark Does a great job Communicating and handling all of my service related questions.I had a tire situation and Darcy was able to get me in immediately for service to fix my tire.Great Job Pepe!

aliyonkers

11 de may. de 2015

We Went in for our first luxury car. Apprehensive and not knowing what to expect, we were greeted with a smile from the receptionist. Then a gentleman introduced himself as John Gerardi and asked if he could help us. He was attentive and honorable and made us feel at ease from the get go. He was more like our friend than a salesman and did advocate on our behalf. We ended up getting the car of our dreams at a good price and with comfort thanks to John.Then it was time to talk business and we were introduced to Mr.Jerry DiDomnico, A true professional who handled all the paperwork and got us on our way with our brand new Cadillac in no time.I must congratulate Pepe Cadillac dealership for creating a great atmosphere and allowing pros like John and Jerry to shine. Will go back any time.

as67pack

2 de may. de 2015

Leased a CTS Sedan. David was very professional and courteous from the initial test drive to the final paperwork. Got a great deal and would highly recommend to anyone looking for a Cadillac.

TheoSRX

28 de abr. de 2015

Leased a new SRX. Could not be happier. John was very professional and gave us a great deal. David took his time to show us all the features of the vehicle. All dealerships should be this good.

jidi10

26 de abr. de 2015

Leased a new Cadillac SRX, David was fantastic and the whole process was super smooth. Felt taken care of and not advantage of like some other local dealerships. Will definitely be back for next car when this lease is up!

bigboss1166

20 de abr. de 2015

Our sales consultant was very knowledgeable. The consultant provided detailed information about the vehicle's features and the services offered. He ensured that the transaction was expedited efficiently. We were able to drive our car of the lot the very same day. Great Service!

AnthonyO

19 de abr. de 2015

Typically my wife and I dread the thought of shopping for a new car. I am not a person who enjoys the usual back and forth haggling and negotiations. John Gerardi, our sales consultant, understood our needs and quickly found us a car that more than addressed our needs and fit into our budget. It was pleasure working with John and his staff. This is our second consecutive car leased with Pepe Cadillac and we would not hesitate to come back again,

Upst8r

10 de abr. de 2015

The entire experience at Pepe Cadillac, from the first phone call to after sale service was tremendous. At all stages this dealership demonstrated expertise with their products, integrity in prices, attention to my needs, and flexibility in accommodating my calendar during the transaction.I think both the Cadillac product and Pepe Cadillac are a great representation of an American car brand that offers tremendous product and truly cares about making the dealership experience a positive one. I highly recommend Cadillac, particularly from Pepe Cadillac, and working with Dale & Jerry. I will do so again and refer others.

mmx1976

2 de abr. de 2015

I have a 2010 SRX, it was bought from a different dealership, when I lived in queens NY. I started to bring my truck to Pepe Caddy about 3 years ago, this place is the BEST!! Customer service is impeccable, Ron Bald is my service coordinator, he is so down to earth, he always makes me and my 6 year old son feel comfortable. The wait is never long, he always gets me in and out and they accommodate me in every way possible, being a single mom, this is huge!!! I have NEVER had a bad experience with Pepe Caddy, I will be a life long customer!!

Kat9129

1 de abr. de 2015

Experience was excellent. We were in and out in no time. Everything was in order when we stepped into the showroom. This is our second Cadillac and I highly recommend. Also the service department is great.

spmf60

31 de mar. de 2015

I got out of an unsatisfactory leased car into a great pre-owned model. Excellent service, excellent selections, excellent price, and excellent customer satisfaction. I highly recommend Pepe Cadillac.

BobbyDiana

28 de mar. de 2015

We purchased a 2015 Cadillac SRX. Our first thought was just to look around in the show room not expecting to walk away with a vehicle. The professionalism we experienced from receptionist to all the staff once you walk through those doors is phenomenal. Everyone there deserves five stars! David Persuad & Jerry DiDomenico were very informative in our purchase and straight to the point answering our questions and concerns. No Gimmicks! There expertise was very insightful since this is our first Cadillac! We sincerely thank them both for there help! We would recommend all our friends and family!! Thank you again!!!!!!!

mikemike

24 de mar. de 2015

Over all a good experience made it easy for me to drive away in the car i wanted. As well as getting the price i wanted for the car i wanted.

Jackiyn

23 de mar. de 2015

I had a great experience at Pepe Cadillac. David persuad was very friendly and helpful in leasing our SRX! Would definitely recommend looking at Pepe when considering a new car.

jswo1

21 de mar. de 2015

What I considered by "bucket list" Cadillac, which I owned for five years, was recently totaled in an accident. When I walked into Pepe Cadillac, I was depressed and did not know if I could purchase a car that would fit my budget, being that I am retired and on a fixed income. Pepe Cadillac put a smile on my face and showed compassion and honesty as they walked me through every detail of the purchase. They looked out for the customer totally! They are the best. Dale Schweizer and Mark Rosen made a dream come true!

CMW

14 de mar. de 2015

This was a fantastic buying experience. I can't stop talking about how my sales consultant John Massaro, the Sales Manager Mark Rosen, and Business Manager Jerry DiDomenico made this purchase such a pleasure. They truly understand and practice excellence in customer service. My next Cadillac purchase will definitely be from John at Pepe Cadillac.

Caddy2

1 de mar. de 2015

Sales person, Dale, was attentive, personable, and especially helpful. He answered any and all questions and tried to ensure a memorable and enjoyable transaction while making sure he satisfied all our requests. On the other hand, and not Dale's fault as he does not do the "final" transaction, when we had an appointment to pick up the vehicle we purchased, we had to wait almost two and a half hours beyond our scheduled appointment. This is unacceptable, especially for such a high-end dealership with a great reputation for customer interaction. Dale did what he could to accommodate us and make us comfortable, however, waiting to sign papers on a cash deal seemed like "forever and a day." This should not have happened. There is a complete disconnect in those two area of customer service. I still, however, would recommend Pepe Cadillac but tell people to clear their calendar for the day of pick-up.

frbsniper

1 de mar. de 2015

Great salesman. He cared about making my sale. Went the extra mile to see that I was satisfied. Delivered the car a day early. He was able to make the deal happen. Seamless experience.

brody95

22 de feb. de 2015

When my husband and I were looking for a luxury-feel SUV/crossover we visited several dealerships including Mercedes, Acura, and Buick--- in addition to Cadillac. The customer service at Pepe Cadillac was far & away the best. From the start, John Gerardi, our sales consultant, was warm & friendly, knowledgable -- and not pushy. John never rushed us --- and we felt like we were in excellent hands.Let me say, though - that although exceptional, the great customer service alone would not have been enough to persuade us to buy the SRX. The car is incredible and we fell in love with it. We felt like we got a great value and a quality product - and that, along with the "family"-feel of the Pepe dealership sold us. i would highly recommend Pepe Cadillac.

Gerry

20 de feb. de 2015

I have had several friends purchase vehicles from the Pepe Auto Group. I decided to take a ride a see what it was all about. I live on Long Island over 80 miles from the dealership and it was worth the trip! As my wife and I entered the dealership, we were personally & enthusiastically greeted by Mr. Pepe himself. He introduced us to our salesperson, David Persaud and several other sales people. After our test ride, David answered every question with precise information. I signed up immediately for my SRX. We took a three hour train ride from LI on Monday to pick up our new car. It was worth the time and effort. There was no last minute hard sell on any additional coverages or options. Every person we met that day gave a us big thanks for purchasing from Pepe Cadillac and wished us nothing but the best. I would highly recommend the Pepe Auto Group to anyone that is looking for a car. David was a true professional at all times.

dan

10 de feb. de 2015

Just got a 2011 Cadillac CTS best deal in a 100 mile radius very friendly and relaxing place to buy, Dale was just awesome todeal with, Had a pleasant and wonderful transaction .

mike cadillac

2 de feb. de 2015

I recently had to bring my aunts car in because of the battery going dead every other day. The battery is only a few months old so i figured there had to be a drain on the system. I jumped it called Ron and brought it in. After a thorough search it was found out to be a problem with the power lumbar seat motor. I never would have figured that. Also a coolant leak was found and repaired. The car is an 03 with only 12k on the clock so as it ages i expect things to go wrong. It is good to know that Pepe will always do their best when i bring it in.

JEM

31 de ene. de 2015

Just bought a new SRX from David! He was excellent. Everyone I met in the dealership (even the man that monitors the parking lot) was extremely professional and fantastic to deal with! I'm looking forward to the next 3 years with Cadillac!!

Arson360

28 de ene. de 2015

They got me the best car for the best deal and Bob in service really knows what he's doing. I'm definitely getting another car from them when my lease is up. ARSON360

arapaj

28 de ene. de 2015

Can't say enough about the team. Such a comfortable environment and they always make me feel like I'm their #1 customer.....love Alfred

Ryan477

27 de ene. de 2015

Being an hour and a half away and never having done any business with this dealership prior, Dale Schweizer was able to help me over the phone every step of the way. Jerry DiDomenico assisted me with all the paperwork, and together they made the purchase a pleasurable experience. Even Scott Rieger the General Sales Manager introduced himself and offered any assistance needed. The dealership is spotless and comfortable. All of the staff (even those not involved in the sale) were very knowledgeable and friendly. I'll be making the trek back to Pepe for future vehicle purchases as dealerships in my area do not have the professionalism and honesty that Pepe has.

ronhamlin

23 de ene. de 2015

I have purchased 3 cadillac cts(s) from David Persaud inthe last 3 years. Every interaction with him whether on the phone or in person has exceeded all expectations.

dee

17 de ene. de 2015

look at 750x drive the engine was on the sale men told me the oil was changed n had to b reset the engine light I work on cars he blow that sale then the sale manager scott tried to fix the lirby telling me if it turn red then its a problem that how u lost the sale fyi got one a week later

deel

5 de ene. de 2015

Here's the good news when Pepe Cadillac heard I was unhappy with the sales service, they sent Richard Burton to my rescue. Not only is he competent, efficient and had great follow through, he sealed the deal for me. Thank You Pepe Cadillac for hearing me and getting me in my new car.

peter

2 de ene. de 2015

I came all the way from Long Islamd since there was a low mileage cadilac listed in cartraders.com belonging to this dealership. I was lucky that Rick Burton was the one helping me. I am always very sensitive to find an honest salesperson to help me specially when I want to buy a used car. Rick Burton was honest and helpful and tried his best to get me the best price and prepared my car so it was spotless like a new car. He followed through very well and I had my car before I go on vacation. he also helped to get a new cadilac mat for me at no cost. I recommend this dealership to everyone. I guess the the high rating that it already has shows the great customer service they provide. I would go back to Rick and this leadership next time I buy a new cadilac.

amy

31 de dic. de 2014

I have found that both the Sales Team & Service Team are extremely friendly, knowledgeable, & courteous. I usually deal with Mark Chandler in service, and have to say he is the best. He comes into the seating area and lets me know approx. how much longer it will take.Mr. Pepe should be extremely happy with this dealership. This is definitely a class "A" dealership.

Cmastro

31 de dic. de 2014

Always a great experience! They always treat me like I'm their only customer. My husband and I will continue to buy and service our Cadillacs with this dealership!!

Megmartinetti

31 de dic. de 2014

Would not go anywhere else even though I have another Cadillac dealer down the street from where I live. Car drove and performed better than when brand new

Bobcat

31 de dic. de 2014

I've always been treated as I'm the most important customer Ron Bald has been so courteous and helpful every time I had to bring in my car for service, and any problem I had was always corrected. I trust these people I even bought a 2011 CTS from Kenny who was so helpful the car looks and drives like it was brand new and is the best car I've ever owned. I would recommend this dealer to anyone,and I have to, my friends.

nydet.com

31 de dic. de 2014

Everyone I have delt with so far, from sales to service, have been very courteous and professional. Also, the car they sold me (XTS) is great looking and the most comfortable car I have ever owned.

NATROB

31 de dic. de 2014

I work with Mark Chandler in Service who is very nice, courteous and helpful. My wait time is minimal and in a nice wait room

Beanith

30 de dic. de 2014

Very courteous and pleasant Areas very clean and brightBathrooms very clean All questions asked were answered to my satisfaction car always returned washed and cleaned inside.

dee

30 de dic. de 2014

I have taken my Cadillac ATS for routine service at several dealerships. I was skeptical that I could find a business with commitment to customer satisfaction until I took my car to PEPE Cadillac.Night and day compared to other dealers when it come to hospitality, service and keeping you informed on what is going on. I am always greeted and offered coffee, told what the expected maintenance time will be & when it takes longer than expected I know ahead of time instead of wondering what is taking so long as with other dealers in the area.

Ida

30 de dic. de 2014

This is by far the best experience I've ever had with a dealership. The service provided by the service department is unsurpassed. The follow up is also excellent. I always joke with the staff and tell them I feel like a queen when I have my car serviced. It's such a pleasure doing business with Pepe Cadillac.

rdnjridge

30 de dic. de 2014

I couldnt be happier with this dealership. They got me the car I wanted from another dealer with all the options that I wanted. Paper work was easy, I was an out of state buyer (NJ). The Sales Manger made the process very easy. I love the car, 2015 ATS coup. Plenty of power and I also have dealt with the parts department for winter mats, very friendly. Also talked to service with some questions, they stayed on the phone for 20 minutes as we talked cars. Great place.

Ed

30 de dic. de 2014

Over the years I have had many cars and many car buying experiences, but my most recent one with Pepe cadillac has been the best.Everyone that I had contact with during the buying process and afterwards were exceptionalI am very pleased to say the least.Ed Lane

Diane Bertoli

30 de dic. de 2014

Each & every time my husband brings in his 2010 XRS and I with my 2009 XRS we are served by Ron Bald . He is ALWAYS pleasant, and very helpful with us. We also talk with Marc Chandler and Genesis Polanco and they are very nice as well. Our cars are repaired thoroughly, by that we mean for the reason cars are brought in, there is no need for a return repair. All three in service department as well as valet, mechanics we encounter are very polite and always greet us with a smile & kind word. I think they all are happy working at Pepe Cadillac. Both are cars have been brought in a number of times without appointments and on an emergency basis. The speed in which cars are fixed and ready for pick up is amazing. We attribute that to Ron Bald.Keep up the excellent work !

Ghar

30 de dic. de 2014

Very accommodating dealership. Everyone treats you like family. The best thing about owning my Cadiilac is the customer service I get when bringing it in for service.

michaelperagine

30 de dic. de 2014

I am driving my third cadillac, the latest one purchased and serviced at Pepe Cadillac, a 2014 Cadillac ATS. I have had the best buying and service experience at Pepe. They are very customer focused and have always treated me with the highest level of customer service and respect.I will be buying my next Cadillac at Pepe....ATS V Coupe.

FrankL

30 de dic. de 2014

I had the pleasure of doing more business with Mark Rose at Pepe Cadillac. Mark is hands down a true professional. Everytime I have purchased/leased vehicles with Mark, it was easy, seamless and I never felt I had to shop around knowing that he would get me the best deal possible.

bigmurt

30 de dic. de 2014

Brought my 2013 Cadillac CTS in for service a few days ago and was immediately helped by the Cadillac service and parts staff with no problems what so ever. The issues with my vehicle were promptly diagnosed and dealt with in a timely efficient matter. Dave in parts was excellent and extremely knowledgeable. While Ron Bald in service was a tremendous help as well. Very pleasant experience i would have no problem recommending them to all my family and friends. Thank you Pepe Cadillac!

maui222

26 de dic. de 2014

Every time I go to Pepe Cadillac they exceed my expectations. They are the best in the business and I would never consider buying or servicing a car any where else!

Pereira95

24 de dic. de 2014

Everyone we dealt with was extremly friendly and helpful in answereing all of our questions. The establishment was impeccable. They took care of us very quickly.

Kennedy

23 de dic. de 2014

John Girardi and the Pepe staff were the best! We loved the experience of buying our first cadillac at this dealership! Highly recommend Pepe Cadillac!

Crisitna

23 de dic. de 2014

I love going to Pepe Cadillac for anything I service my truck and its like going to a warm place with helpful staff all the way around. THEY ARE THE BEST and so kind and they know it all. I will NOT go anywhere else!!! LOVE THEM I am and will be a loyal customer!!!!

Gallego64

23 de dic. de 2014

I've had my 2009 Cadillac CTS4 serviced several times at Pepe Cadillac and each time Marc Chandler and Remo Balsamo continue to surprise me with the highest level of professionalism, expertise and overall friendliness; always ensuring that my car is properly maintained to the highest standards! In addition to Remo & Marc, the rest of the staff is 'top notch' -- professional and courteous. Lastly the new Pepe Cadillac dealership and service center is fantastic; I never hesitate to go there and always recommend Pepe to all of my friends and colleagues.Thank you Remo, Marc and the rest of the Pepe Cadillac Family!!!

Susan405

23 de dic. de 2014

Any and every time I've been in the dealership, quick and courteous service has been provided by all employee. The technician is very knowledgeable and the turn around time is quicker than expected. In addition, I have always been provide with the convenience of a loaner car while mine is being serviced. Thank you!

Toni

22 de dic. de 2014

I cant say enough wonderful things about John Gerardi....what an amazing expierence i had..he was on target with all my needs about my new purchase...he made everything seem so easy and guided me from a to z... I left feeling like i made a new frienship with John....he had all the patients in the world and made sure that i would b driving my new car safe and enjoyable.....thanx also to the whole team at Pepe...everyone was accomdating and friendly....thank u again John.....with love Toni...xo

Ames47

22 de dic. de 2014

It felt like our warm, caring uncle was helping us through the process. We checked out 4 other dealerships and this is where we felt the most comfortable.

Gary Barrack

22 de dic. de 2014

I was greeted by the nicest, most helpful people at Pepe Cadillac. They made me feel at home, addressed my issue promptly. My car was serviced immediately and completed in the timeframe promised, with a status update while I waited. It was like being pampered in a four star hotel.

Dunks

22 de dic. de 2014

David was absolutely awesome. He explained the CTS and the SRX to my wife and I and took the time to answer all our questions and pricing concerns. Although we are still not sure about the car, this was by far the best car buying experience we've had ever. Scott the GSM was just as awesome and it was absolutely first class.

Grammy

19 de dic. de 2014

We are very happy with our new XTS and the courteous treatment we received from John Gerardi and would not hesitate to recommend him to our family and friends. It was a very pleasant experience and would definitely go back when purchasing a new vehicle.

kimkul

19 de dic. de 2014

We are extremely pleased in our experience with John Gerardi. He was very helpful from beginning to end. Friendly and genuine are two words that come to mind. It was so refreshing to walk into a dealer and receive great service. We would highly recommend John and Pepe Cadillac to anyone. We could have gone to a closer dealer but we drove from New Canaan, CT to White Plains, and it was worth the trip. We were really pleased that John took the time to explain all of the amazing features. There are so many and because he took the time to explain them we were able to utilize all of them immediately.The Escalade is a fantastic truck. We feel extremely safe driving our children in it, which is the most important element when choosing the Escalade. We test drove Infiniti and Lexus "comparable" models and they didn't even come close in the comparison.

aprborrellirusso

19 de dic. de 2014

Just leased a 2014 CTS 4 and John Gerardi actually made this a pleasant experience . He was courteous , informative and very pleasant to deal with . I would recommend John and Pepe Cadillac to anyone without hesitation

david.levere

18 de dic. de 2014

Picked up my 2015 Escalade ESV Luxury 4WD last week. I've been extremely pleased so far with the car (truck), it's very comfortable, luxurious, rides well, lots of good technology, beautiful interior. I have had an excellent experience with Dale Schweizer. He is very low key, very honest about what is and is not a good value in terms of extras on the vehicle, kept me informed as the order made its way through the system (a 3+ month process, there have been some backups until, as I understand it, recently), and since I took delivery has been very helpful in terms of answering my questions about operating the vehicle and the CUE system. Overall very pleased. Also was helped by Mark Rosen when Dale was out on vacation for a week, and Mark was helpful as well.

k123

18 de dic. de 2014

Came into dealership to look at used ATSs with low mileage. John Gerardi was very helpful in showing me the ones they had and taking me for a test drive even though they were in the process of closing. Later on, I ended up making a deal. When I picked up my car, John took the time to go over its various features with me as well as the service area of the dealership. Overall a very pleasant experience.

dsarno1695

17 de dic. de 2014

Rick Burton was great, friendly, delivered my car to me and made sure that I was happy with the car once It got delivered and picked up. Rick Also followed up after I had the car to make sure I was happy. All in all a great experience once I decided the car and color as well as interior color Rick searched for me until he found exactly what I wanted.Great experience I definatly would recommend all the folks at pepe to buy a car.M Sarno

Marie1031

16 de dic. de 2014

When my husband was young he always bought Cadillacs.For his 80th birthday I surprised him with one.Dale helped keep it a secret from him.We told him we were going to test drive the car & receive $200 to do it.Everyone at the dealership were in on it.He couldn't believe it.They also sang happy birthday and to my surprise had a cake for him.Thank you so much .we love our Cadillac.

Karinpk

14 de dic. de 2014

We met with Dale at Pepe Cadillac upon walking into the dealership. He was very friendly and knowledgable, made everything so easy for us to trade in our current car, and we'll be driving off in the new car within days. We're very excited and would recommend to anyone looking for a wonderful car.

Omarsaleh1214

13 de dic. de 2014

When we first went in there we weren't sure about buying a Cadillac again but we were welcomed with warm arms from Rick who was a friendly giant ready to strike a deal. Rick has helped us find the right car not only for me but my son to, which we owe him our thanks. Rick found the best deals for us and eventually winning our hearts to buy the car. He has put in so much work into this deal with making it as smooth as possible I would recommend seeing Rick to buy a car. On the other hand Jerry had also made the best deals and with not that many papers to sign he gave us all the instructions and information we needed to do if we had trouble with the car. My son and I do recommend going to Pepe's Cadillac its an pleasant experience

Suzy Q

12 de dic. de 2014

Rick Burton found me exactly what I wanted and quickly! I got my dream car. He kept his promise and was easy to work with.

cjpascua3

3 de dic. de 2014

After moving to PA earlier this year I have not been able to find another Cadillac dealer who has been able to provide service to me like Pepe has. Marc Chandler is always willing to go the extra mile and I truly trust him when it comes to handling any service needs I have for my SRX. While visiting for the holidays I caught a flat and I had the car towed 70 miles to Pepe just because I knew it would be taken care of properly. I expressed to Marc there were some concerns I had and he made sure they were all covered, like I said he ALWAYS goes the extra mile. Genesis and Ron are equally as wonderful, coming in for service feels like coming to see old friends! If and when I do get another Cadillac I would only go to Pepe. Simply the best service ever!

philmessina

1 de dic. de 2014

Dale Schweizer was professional, courteous and very accommodating. He listened to our needs and was patient when we could not sure of the options and model to pick. He was not aggressive, and he explained everything in detail. Dale is very knowledgeable and a great asset to the dealership. Agnes DeRose

Nalitt

22 de nov. de 2014

Excellent Dealership. Bought my last 2 Cadillac's from them. Dealership is of the caliber that one would expect of a Cadillac dealership. Very customer service oriented.

CaddyDriver

21 de nov. de 2014

Consistently excellent service!! Everyone at the dealer was a true pro, from the service writer to the mechanic, I couldn't be happier with the service!

jcatalic

20 de nov. de 2014

It was a wonderful experience to trade in our 2007 Escalade for the new 2015 model. David was wonderful and a pleasure to do business with him! He is very knowledgable and was very patient with our choices and decisions! I recommend him 100% I love my new Cadillac!! Thanks David!!Justina C.

yomayra.roble

18 de nov. de 2014

Incredible experience and excellent attention I had at Pepe Cadillac,quality service and quick process when buying. I had experience with other cars but none compare with the quality and comfort of Cadillac, when drove first time a Scalade I do not hesitate buy the car. I'm very happy with the purchase I recommend 100% Thanks John J. Gerardi !!

2015truck

18 de nov. de 2014

Special thanks to Rick Burton it's been over a month now so I wanna take some time out to write this review / tell you how awesome my 2015 Cadillac Escalade is this truck come second to none The design the suspension the ride the comfort everything about this truck is magnificent The only flaw I can honestly say is the back camera is not so Clear let's just blame it on the weather lol I appreciate everything you've done for me Rick once again ladies and gentlemen Rick Burton Awesome sales rep i'll definitely be shopping at PEPE again and again as long as PEPE keeps guys like rick around I used to be in love with German car til escalate came out with their 2015 model now I'm waving my American flag once again when shopping at PEPE Cadillac it's like hanging out with your buddies friendly comfortable beautiful show room indoor / out door show comfortable atmosphere 5 star ***** rating Sincerely yoursbabatunde 15 water street White plains ny 10601Tel 914 378 3444

Jim Casagrande

15 de nov. de 2014

We had a great process working with David and team at Pepe Cadillac. We visited twice, did our test drive and asked questions, and came home with our new car on the third visit. We were treated very well and never felt pressured. It was a great car buying experience.

ron91

5 de nov. de 2014

Process was very fluid and went through without any bumps. Dale was great to do business with and made sure to explain every detail. All in all the experience and service was wonderful.

mike cadillac

31 de oct. de 2014

To make a long story short a relative had a dead battery and called a friend to fix it. Wherever he went they used the wrong battery therefore causing the car to have to be jumped every other day. When i found out about it i went to the house jumped the car called Ron and asked if i could bring it in. He said yes. When i got there they took the car and i made the appointment right there and also had some routine maintenance done. The electrical system was checked as was a service code. When the car was ready it had the correct battery and the service code was fixed. Had the friend brought the car to Pepe in the first place it would have been fixed correctly. As always it was another good experience with Pepe.

sherilsam

30 de oct. de 2014

Overall process was very smooth, David helped us to find the perfect vehicle matched our budget and requirement. We need our escalade with bench seat and he quicly found one for me and was able to pick up in 2 days.

henley80

27 de oct. de 2014

Mark & John were great to work with. The transaction was seamless and we had a great experience from the beginning to the end. John was thorough with showing me all the new features with the CUE system. I will definitely recommend PEPE Cadillac because of Mark Rosen and John Gerardi. These guys are truly professional!

tim.hyde.37

19 de oct. de 2014

From the second I noticed a very rare 13' Platinum Escalade for sale on the internet, I had nothing but the best experience from Pepe Cadillac. I traveled from eastern long island which is quite the hike to check it out, and test drove it on a Friday. All it took was one night; my fiancee and I took the drive back the very next day to buy it. Fell in absolute love with the truck, and our wonderful experience that came with it.5 months ago, a wreckless and careless driver pulled out in front of me as i was traveling westbound on a 4 lane highway. The man was trying to cross over all four lanes to go east. He badly misjudged his ability to cross, and as a consequence, I t boned his drivers' side going 60 mph driving a 2006 CTS. Luckily all I came out with was a severely broken leg, and walked away with my life, as the driver walked away with nothing but a few tickets. Still using a crutch to get around, I was directly confronted first by Warren who i had talked with over the phone prior to visiting who answered a few questions. He was very polite, responsive, and courteous. We took a test drive, and eventually had the pleasure to sit down and be greeted by the general sales manager Scott Rieger to go over finances who shared his own personal encounter with a dangerous accident which severely injured him years ago, after witnessing my leg. The almost hour long conversation my fiancee and I had with Scott was very comforting and enjoyable. He is a true gentleman, and very warm person. He made us feel like part of the family, and helped work out our deal for our dream truck. I can now finally take comfort in the fact I am driving Americas most safest, reliable, and beautiful SUV thanks to the help from the men at Pepe.

Gquas

17 de oct. de 2014

Great service. Incredible used truck purchased. Well maintained vehicle. Very professional atmosphere. The price of the truck was at a great rate relative to other dealerships in the tri-state area.

Will Hernandez

16 de oct. de 2014

I'm 100% satisfied with the customer service provide by Mr. Schweizer. and it will be my pleasureto recommend any one to this dealer .Thank you very much Dale Schweizer for you great help .

judymakrakis

15 de oct. de 2014

Our sales consultant, Dale Schweizer, treated us great, is a gentleman and a true professional. He wasn't pushy, didn't smother us, only made us feel comfortable and answered any and all questions we had fully and in a clear, concise way.During our initial visit to the dealership, any employee we came in contact with was friendly and helpful.We are very pleased with our experience and we will certainly recommend Pepe to friends and family.

caddy14

7 de oct. de 2014

I travelled from Rockland county to White plains to go to Pepe Cadillac . Right from the start I felt very comfortable and at ease. Everyone involved was so nice and professional. Kenny is the best salesman I have ever dealt with and Jerry is a true professional!

Lcwolf

6 de oct. de 2014

I had been dealing with a couple of dealerships before getting involved with this Gang of people at Pepe Cadillac. They are the only ones I will go to for repairs on my CTS-V. I met them a while back and I truly love them all. I also introduced my sister and my wife to them. The atmosphere with them is nothing but fun. You feel right at home. Sometimes I stay a few minute longer just to laugh and joke around with them. My wife just recently said to me that she felt real comfortable having her car serviced at Pepe. My sister truly likes them also. Pepe you really have a GREAT team at your place and I pray that you don't ever break them up. They are a bunch of wonderful people to deal with. I LOVE YOU GUYS. Lamonte Worley 10/6/2014

joecookies1

6 de oct. de 2014

I went to another dealer ship for a different make car. I walked around and nobody would help us. I turned to my wife and said this is why we have to go back to caddi. They give you service

carandiru

3 de oct. de 2014

Great Experience with David PArsaudHis is great.I travel from manhattan to White plains to go to Pepe...nothing is even close to the service and quality offered at Pepe's.

Jose Calderon

2 de oct. de 2014

I have been to other dealerships and I never trust the guy I'm dealing with but rick burton made me feel like a family member I purchased two cars from him and I will tell my teammates that pepe and rick are the best in the country !

regina_caputo

1 de oct. de 2014

I had a 2009 black Cadillac CTS. I was in love with that car but it was time for an upgrade. In a matter of a couple minutes I was sold on a new white Cadillac 2014 CTS. I am so happy because John Massaro showed me every single reason why I should love it! He was knowledgeable about the cars which made the process very quick and easy. He was extremely friendly, funny and caring. Knowing I am a college student him and Jerry made me feel like I can come back to them with any questions or help if I need. They do everything they can to make you happy. I will be coming back to John for sure when my lease is up!

smackerman

28 de sep. de 2014

I've purchased along with my wife between 20 and 25 cars. Working with John Gerardi has been both the most pleasurable and professional experience we have had. He went though step by step from the day we entertained the purchase to the delivery.

Christina_Merc

2 de sep. de 2014

This was my first time leasing a car and after visiting a few other dealers I was extremely apprehensive about my car search. Upon entering Pepe I was impressed with how clean and professional of a showroom they keep. I was immediately greeted by John and he was so great, I feel so lucky to have had him. He never pressured or pushed, gave great advice and was so patient with me as I made my decision, even helping to play with the numbers until I was confident leaving with the best deal for the best car. I would STRONGLY recommend John as he made the whole process, not only less stressful for me, but even enjoyable. I love my car, I love the dealership and the people. I fully plan to only work through Pepe on my next car.I would also like to mention Angelo in the finance department, because he was so relate-able and friendly. He completely took the anxiety out of leasing and signing contracts for me as a first-timer.

TP87380

14 de ago. de 2014

The whole team at Pepe Cadillac were very friendly and professional. I worked with David over the past few weeks and he really went above and beyond from start to finish. I really love my new SRX. I would recommend Pepe Cadillac to anyone who shopping for a Cadillac.

Ron Santorelli

11 de ago. de 2014

My wife and I wanted to lease a Cadillac SRX so we went to PePe Cadillac dealership wow were we very happy David Persaud was just terrific so friendly knowledgeable and patient he made the whole experience so smooth we drove away very satisfied we love our new car and would recommend David and the PePe dealership to anyone

Jasi

4 de ago. de 2014

Just leased my second vehicle from Pepe Cadillac. Need I say more? I've been dealing with them for over three years. Everyone in both sales and service has always been extremely professional, courteous and helpful in all respects. David Persaud did everything possible to facilitate the transaction and he gave me a great deal! I expect to do business with them for my next vehicle.

citi

20 de jul. de 2014

John Gerardi was an exemplary sales consultant. We are repeat customers and have followed him for many years. Having made the decision to switch from a BMW 5 series back to a cadillac, we welcomed the opportunity to work with John once again.

Al. P

8 de jul. de 2014

Pepe Cadillac raises Cadillac stock. Let's face it GM is a total mess right now. Got this 50,000 ATS vehicle a year ago. It is certainly made better than the 2008 vehicles But unfortunately way cheaper in craftsmanship , materials and over all quality compared to the imports. The whole current line is attractive to look at. They certainly got that right, but that's about it. It saddens me being a Cadillac owner for over 30 years. My father 50 years. But thank fully the people at Pepe keep me running on the road with all the hitches Gm throws at me..

vinnyt1953

7 de jul. de 2014

Excellent dealership they worked with me to get me a deal that fit my budget David dud every thing he could to make me happy with my experience

brconlon30

3 de jul. de 2014

David was extremely helpful and professional from the start. My husband and I knew what we wanted in our vehicle, and David worked with us to meet our expectations within a price range that was reasonable for us. We felt the process/transactions were transparent, and were allotted ample time to ask questions. Also, we did not feel pressured to buy on that day or at that moment, as is often the case at car dealers, so this was important and definitely an indicator that Pepe isn't just about making a sale; they are dedicated to forming relationships with their customers. We highly recommend David and Pepe Cadillac.

Rdelgrosso

30 de jun. de 2014

I have been to Pepe Cadillac many times to get my 2009 Cadillac CTS serviced. I don't trust any other dealer with my car. They consistently fix my car right the first time, and the service writers are very accommodating in giving me an appointment as soon as possible. The last time I was there was on June 6th. I had a problem with the driveshaft on my car and they took me immediately without an appointment recognizing the potential seriousness of the problem. My car was fixed and I was on my way in about 1.5 hours. A great job all around,

jegiannini

29 de jun. de 2014

GREAT EXPERIANCE. David was knowledgeable and professional all during the sales process. The vehicle pricing and payments were discussed in a thorough and straightforward manner. At time of delivery David provided a thorough explanation and description including hands on assistance of the cars features. I would definitely recommend Pepe Cadillac Delaership to family and friends. This is my second purchase at Pepe Cadillac.

Arthur

11 de jun. de 2014

The only complaint I have is when I initially called I asked to speak to 3 different people. Was told to leave a message on all 3 calls. Very frustrating. Eventually got through.

siena98

11 de jun. de 2014

The sales staff, particularly David Persaud, was excellent, knowledgeable and friendly. The npurchase was made easy and the car was an excellent value. We traveled 60 miles to make the purchase.

Charles

6 de jun. de 2014

Fast, clean and profesional. This was my first time bringing my 2013 xts for service and I would by anothder cadillac just because of your service department. I owned a automotive repair shop in White Plains for 15 yrs before becoming a firefighter and I was always hoping to give my customers this kind of service but I think you guys did it better than me. thanks

Mikey Cadillac

3 de jun. de 2014

As a customer of Pepe Cadillac from their opening i still bring my DTS which has115,000 miles on it and is long out of warranty to them for my service and maintenance needs. Recently i had a check engine light come on called Ron, told him the car was running roughly. He told me to bring it in. I was offered the courtesy shuttle to my home and was called and told what the problem was. Fortunately just a minor problem. When i picked up the car it was washed and brought out front to me. Getting the same kind of service when it was new and having certified techs. that know Cadillacs inside out working on my car is why at 115,000 it still runs excellently.I will continue to use Pepe for my service needs and look forward to next purchase with them.

cadi24102

2 de jun. de 2014

The entire staff at Pepe Cadillac is above and beyond polite and professional. The reason for my visit was to get an oil change, and I ended up leaving with a new lease agreement. My compliments to David Persaud the salesman. His knowledge, skills and abilities were what made my decision.

John

1 de jun. de 2014

The service has always been great, the service advisor Ronald Bald has always been pleasant on any of my visits to Cadillac Dealership as well as being very helpful and it is a pleasure to deal with him on any issues or concerns I may have.

Robert

28 de may. de 2014

Great experience. I rank Pepe Cadillac right up there as being one of the best dealership in the north east

bw79651

28 de may. de 2014

IN REVIEWING PEPE CADILLAC I MUST SAY A TERRIFIC DEALERSHIP FOR MANY REASON. THE REASON I WILL LIST BELOW1. BEAUTIFUL LOCATION2. STAFF FRIENDLY AND VERY HELPFUL PHIL GRAY AND HIS STAFF . DAVID AND KENNY3. FAIR AND COMPETITVE PRICING4. SERVICE DEPT TERRIFIC ALL IN ALL I WOULD BUY AND RECOMEND PEPE CADILLAC IN THE FUTURE TO FRIENDS AND FAMILY

Michael

24 de may. de 2014

Each time I have come to Pepe Cadillac for service, I have been treated to the utmost in professionalism by everyone I came in contact with, especially my Service Advisor, Ronald Bald.

Deborah

23 de may. de 2014

Marc and his team were great, professional and had great follow thru - called when he said he would AND even had my car washed (I did not ask)

Christopher

20 de may. de 2014

My experience with the dealer was great. He did a great job at getting me what I was looking for and he was able to answer all my questions. Everyone at the dealership was very professional and made me more inclined to lease the cadillac ATS.

Jane

20 de may. de 2014

My complaint is with Cadillac not with the dealership. My car was 18% short of the next oil change and the dealership was not able to do it because Cadillac, the company, would not reimburse them. The car was 900 miles short of a tire rotation and again the dealer was restricted in doing the work. Cadillac, the company needs to be more flexible with service guidelines. The current overly restrictive policy will significantly impact my decision to purchase another Cadillac.

Marino

14 de may. de 2014

srx taken care of in a fast and professional manner came in for oil and filter change,plus tire rotation. Car delivered back cleaned inside and outside could not be more pleased. Curdos to Pepe Cadllace

Douglas

14 de may. de 2014

Ronnie Bald (your service rep) and your dealership are very professional - Ron is always accessible, courteous, and accomodating to my schedule and repair needs. Pepe is a very friendly and competent dealership. In addition to my Escalade, I now bring my Chevy SUV to Pepe Cadillac for service. Keep it up!

Todd

13 de may. de 2014

The dealership is extremely clean and the service department is top notch. Ronald Bald did a great job of relaying the service issues to me in a timely and professional manner..Would definitely recommend the dealership to my friends and family.

Kenneth

12 de may. de 2014

This was my third service call in a short period of time for different reasons. This is the one time that i can say I hope I don't have to visit Pepe soon. Marc Chandler is always a pleasure to work with; He and the rest of the service team make us feel valued and contribute to a very favorable experience

SDP Cadillac Lover

12 de may. de 2014

very customer friendly work completed quickly one minor issue- service worker did not change my dashboard message center to indicate oil life remaining no label or sticker placed on outside driver's side front windshield to indicate mileage or date for next oil change otherwise very satisfied with overall service

Kim

5 de may. de 2014

As always, service at Pepe Cadillac is excellent! We actually look forward to driving up to White Plains to have our car serviced at Pepe. From the salesmen to the mechanics, quality service is received. Glad to be a customer!

rsgs25

3 de may. de 2014

I was leasing a Mercedes-Benz C300 for the last 6 years. Had 2 leases, of 3 years each but the car was very low, close to pavement surface and we decided to switch to a crossover type. We entered the Pepe Cadillac dealership, were welcomed by Mr. john Gerardi and he was able to convince us that the CRX AWD model will best fit our requirements. It was done the same day. John, methodically and with a lot of patience, showing intimate knowledge of the car walked us through all details and after a short test drive my wife and I decided to start a new lease. We highly recommend Pepe Cadillac dealership and particularly Mr. John Gerardi as best and nicest salesman.

Donald

25 de abr. de 2014

Your staff in the service dept. are very professional with no guess work. My service writer kept me posted on each detail. Thanks for a job well done.

cscheid

25 de abr. de 2014

My wife and I talked with Phil regarding the purchase of a car that was listed on eBay. Phil worked very hard to make the deal happen for us and we were extremely pleased with the professionalism and treatment Phil treated us with. Ultimately, my wife and I decided to not purchase the vehicle due to financial concerns. Phil was very compassionate and understood our situation. He even took the time to explain some financial advice for us.I would HIGHLY recommended Phil and his team at Pepe Cadillac if you are looking to purchase a vehicle. I can't say enough about how we were treated with respect.Thank you Phil!Chris and Erin

Salvatore

22 de abr. de 2014

Had an emergency situation and Mark Chandler made an extra effort to make sure I was taken care of; I really appreciate that.

Daniel

21 de abr. de 2014

I had a problem that a regular mechanic could not fix came to the dealership and they immediately knew what the problem was and fixed it..very satisfied ...

BASSMASTERLSJ

19 de abr. de 2014

I recently had the pleasure of doing business with Pepe Cadillac. My wife and I were looking for a Escalade Luxury Edition but were unsure if we were going to purchase certified preowned or new. Upon being greeted at the dealership, we were immediately made to feel at home by the staff. John Gerardi was very friendly and professional, and he was extremely knowledgeable about the features of the Escalade, as he should be. I let John know that we were considering purchasing another brand vehicle from a local dealer but wanted to look at the Cadillac Escalade before making our final decision. To our surprise John Gerardi did not attempt to bad mouth the other brand of vehicle or dealership, but he went on to detail the benefits of the Cadillac Escalade, as well as the benefits of being a member of the Cadillac and Pepe "family". He was not a pushy salesman by any means, but I must admit by the end of our meeting my wife and I had decided to purchase a new 2014 Escalade Platinum edition. My wife and I both joked later that it was his smooth style that caused us to "step up" to the Platinum model. John called the day after we received the vehicle to see how everthing was going. We are extremely happy with our purchase. Pepe gave us a very good price on the vehicle too. We also purchased optional floor mats from the service dept. and dealt with Anthony White. He was also a pleasure to work with. He was very friendly and knowledgable as well. He even went out and put the new mats in the vehicle. And I must say they do look good!!

Ida

18 de abr. de 2014

The staff at Pepe Cadillac couldn't be more professional and accommodating. Being in the customer service field myself, I recognize excellent service when I see it and I am never disappointed when I visit Pepe Cadillac. Everyone is terrific and Ron Bald deserves special thanks.

Richard

18 de abr. de 2014

The Service dept. always displays a high level of customer service and care. Their new facility in White Plains is welcoming and an easy walk to the Metro North Station

Frank

15 de abr. de 2014

Mark and Genesis did a wonderful job from start to finish. Please escalate this note to the owners and the President of General Motors. The staff and the dealership have been nothing than superior. I can't imagine how many other customers were delighted as myself. Many thanks for a great experience. Frank Monica-

Alfred

14 de abr. de 2014

Pepe is always been Great to me. This car went in for a problem with Cue. An Update was performed by Pepe Service on a bulletin received from GM and Now i have additional problems with the Cue, XM, and radio signals. I can not hold pepe responsible for the Update that made things worse. Its the sourse itself (GM) that continues to prove to me that after 110 years they still cant get it right. I spoke to Jenna on Saturday April 12 to let her know whats going on with the car. I just do not have the time to go back and forth to the dealer to fix it. All these problems will fix themselves at the 25 Month mark :)

Thomas

14 de abr. de 2014

Awesome courteous professional & very attentive - a pleasure to have car serviced - which I thought I'd never say!

Loretta

11 de abr. de 2014

The level of service I received was impeccable. I was treated as if I was family and not just a customer,

Chungsheng

10 de abr. de 2014

the service adviser was very courteous, knowledgeable, and facilitated the capturing, debugging, and testing of the problems (check engine light on) during the process.

Bernard

10 de abr. de 2014

I DID NOT HAVE SERVICE AT YOUR PREMISES, IT WAS A ROAD SERVICE CALL BY CARLOS, WHO TOOK CARE OF MY PROBLEMIMMEDIATELY.

Marie

5 de abr. de 2014

I believe Pepe Cadillac is a pristine and well run dealership. I am always treated well. Everyone is friendly and welcoming.

Rewell

5 de abr. de 2014

The service was outstanding. I went in with a couple of tires damaged and Marc was able to quickly take care of me. He went above and beyond his line of work to ensure my tires were fixed and replaced. I am very grateful of him and the technician for coming back and fixing my tire. Awesome Service! Nice Job!

Stephanie

5 de abr. de 2014

We appreciate the attention our service adviser, Ron Bald, gives us. Thanks to Ron, our experience at Cadillac is effortless.

Dbutts

5 de abr. de 2014

We had a very pleasant experience while returning our leased CTS with a pull ahead deal. John explained the differences between the 2014 CTS and the Coupe models. I am thrilled with my choice of the CTS Coupe, and he reviewed the vehicle operations and features thoroughly. The new facility is attractive and convenient for me.

Beverly

3 de abr. de 2014

I always have a good experience when I take the car in to be serviced for anything. Everyone is very friendly, very professional and just a pleasure to deal with. It's very easy to make appointments, they do care about you when there is like an emergency like I just had. So I have no complaints at all

James

3 de abr. de 2014

Pepe was very professional and understanding with assisting me deal with a lingering issue that had gone unfixed at a prior dealer.

Rita

3 de abr. de 2014

john was very informative and helpful in convincing me to switch from lexus to cadillac . great job great car my answer to question 1 was excellent didn t look like it answered correct

AnthonyC91

1 de abr. de 2014

Rude and unaccommodatingPepe Cadillac is my local dealership in my area, while I did not buy my Cadillac ATS from this dealership they have been my primary for service on the vehicle. I had some minor issues with the car and made an appointment to drop it off, they said no problem well set you up with a loner, no problem. Mind you this was at least my 3rd time coming to this dealership they had my information on file; youll see why this is important as I continue. My appointment was for 7:30, I arrived earlier and waited for the gates at the service department. I talk to the service rep he was detail orientated in gathering details of the issues I was experiencing and gave me a ball park for the tire replacement I needed. Come to my surprise at the end of the conversation he said please wait in the waiting area and someone will be with you shortly to set up the loaner car. Okay not the biggest problem in the world someone else handles rentals. Waiting, waiting, 8:15 rolls around and I am finally called to get the paper work started on the loaner. So that is 45 minutes just to drop my car off and now I start the process of getting the loaner car. They brought me out an ATS; I asked the women if it was possible to get an SRX to get a feel for that model she said no problem. Few moments go by and she says theres no way youre getting a loaner car you are too young. I looked at her perplexed; I asked is there an additional fee I can pay. I have had no issues getting rental cars before and I have from other Cadillac dealers. She says no theres nothing I can do. I ask to speak to the manager; he gives me a whole thing about the insurance this and that. Bottom line is he would not issue me loaner, the age is 25. I am old enough to purchase a vehicle but not old enough to get a loner for a day or two while my vehicle is with the dealer? I tell the manager if this is not something you can accommodate me with Ill take my car back and go somewhere else where this will not be a problem. He says good luck I tell him you just lost my business, he had the audacity to talk back to me saying well you did buy your car here we never had your business. I told him and this is the exact reason why youll never get it. Bottom line is the manager has his head so far up his own rear end he does not know how to speak to people, this is not good business and Im glad I have never give this dealership a dime of my money. This is making me lose faith in the Cadillac brand; needless to say I will not be looking at Cadillac or GM for my next vehicle purchase. If this is the kind of treatment Cadillac stands behind I want no part of this.

tirellag

31 de mar. de 2014

As crazy as this sounds, we have purchased a total of thirty-seven cars since 1953, this last purchase being our eighth Cadillac. Only two dealerships stand out in our memories as being first class--Pepe Cadillac and Darien Jaguar; in all likelihood Pepe will see us again in the future. Our salesman, John Gerardi, is truly one of the best. Actually, he is the nicest salesman we've encountered in the purchases of our personal cars. Not only is he knowledgable about the product, but also he is patient and caring when it comes to explaining the intricacies of new cars. One might go so far as to say Pepe Cadillac has a gem in John Gerardi!

Octavio

30 de mar. de 2014

The Pepe Cadillac sales team, has taken the process of purchasing a new Cadillac to an extreme new level, that many high end dealers can only look in envy

wolfey

29 de mar. de 2014

everyone at the dealership david and ron make you feel welcome like your in your own home I like doing business with pepe caddy thanks,

Cheryl

27 de mar. de 2014

For all three years of my lease, my car has been serviced by Pepe Cadillac. I cannot rave enough about the service and attention I received from your Service advisor, Ron Bald to the gentleman who took me to my job and picked me up and the mechanic who worked on my car. I could not ask for more courteous and attentive service. I would buy a Cadillac again just because of the service. Your service dept. should be an example of what QUALITY SERVICE IS ALL ABOUT.. Thank you Pepe Cadillac for a job well done in your Service Dept.

William

22 de mar. de 2014

Always a pleasure. Quick, thorough, courteous, Mr. Chandler makes me feel more like family than customer. I repeat I would buy from Pepe because of this crew. Thanks

Francis

21 de mar. de 2014

Courteous service as usual with wifi connection so I could work from the customer waiting room, great. Coffee and goodies to snack also wonderful.

macstyle

19 de mar. de 2014

Absolutely amazing. Very professional and attentive, and friendly. Comfortable atmosphere and very easy negotiations. I absolutely love the new Cadillacs, the selection was difficult, but I got exactly what I wanted. Thanks to the team!

joecarg

18 de mar. de 2014

I am happy to now be part of the Pepe Family. Having been to Greenwich, Mahwah, and Grand Prize Cadillac Dealerships, Greenwich and Mahwah were good...Grand Prize was horrible. It being more convenient to go to Pepe, wow...fantastic! Ronnie was excellent and made me a believer, so the entire experience was beyond my expectations. I had an '08 SRX and '10 Escalade serviced back to back after liking the first experience. Grand kudos to the Team at Pepe, I am now a convert!

Patricia

17 de mar. de 2014

My sales person (John Massaro) was very patient and competent. I have only had the car for a week so the jury is out re. the actual car. I love the look, but the voice recognition system (navigation etc) is not as accurate as my Infiniti. There should be a way to bypass some choices - it takes FAR too long to get directions or a tel. number!

Joseph

15 de mar. de 2014

I am happy to now be part of the Pepe Family. Having been to Greenwich, Mahwah, and Grand Prize Cadillac Dealerships, Greenwich and Mahwah were good...Grand Prize was unacceptable. It being more convenient to go to Pepe, wow...fantastic! Ronnie was excellent and made me a believer, so the entire experience was beyond my expectations. I had an '08 SRX and '10 Escalade serviced back to back after liking the first experience. Grand kudos to the Team at Pepe, I am now a convert!

lovemycaddy550

15 de mar. de 2014

My experience I had with Pepe Cadillac dealership I will never forget. This was my first experience in leasing/ buying a brand new 2014 Cadillac ATS. John Gerardi was so helpful, friendly and very knowledgeable as well as other staff representatives. I Had went to different dealer ships undermined what kind of a car I wanted. Since I am in my 20's know one took my serious about any car I looked at. John Gerardi treated me as if he new me for years and advised me as my dad did. He took his time and well informed me regarding everything I needed to know. I Would also like to praise Angelo Maida a business manager that made the paper work very easy and pleasant. I highly recommend the Pepe Cadillac dealership, staff, and most especially John Gerardi as the number one place to visit for a great car shopping experience..I want to say Thank You to Everyone..

Jonbaumstark

14 de mar. de 2014

David Persaud assisted me in my purchase of a 2014 ATS and I found the experience to be seamless and professional in every way. His demeanor was excellent and kept me comfortable and at ease throughout the process. The price that he was able to get for my trade-in was particularly impressive as well.

EricR42

12 de mar. de 2014

Mark and David were fantastic. They worked very hard to get the best price, both for the new car and the trade-in. David extremely knowledgable about all the features, and so the delivery experience was exceptional.

Yuconfu

11 de mar. de 2014

John Gerardi is one of the best in his line of work and shows it through his work! John provided excellent customer service along with being a very knowledgeable sales men. Wouldn't rather have anyone else besides him! This is the second Cadillac we have bought from John Gerardi.

Calvin24

6 de mar. de 2014

Work with David buying a cadillac xxx 08 and it was a great experience. He went through all the setting and controls of the vehicle making sure i understood everything.He also addressed any concerns I may have had. He also worked with me on pricing and is very courteous, doesn't pressure you at all. Also had the opportunity to work with Ron and he was great as well . They take the extra mile to make sure you are actually satisfied.

Daniel

5 de mar. de 2014

Staff extremely courteous and professional. Problem addressed quickly and resolved completely. Always a pleasure dealing with Mark Chandler and the rest of the Pepe service team.

Howard

5 de mar. de 2014

Treated superbly by the Service Manager. The shuttle driver was prompt and courteous. The work done on the car was done correctly and on time.

arkontakyj

4 de mar. de 2014

I just leased my first Cadillac from Pepe Cadillac and I could not have asked for a better experience. From the moment I walked into Pepe Cadillac, I never felt any pressure that you may feel when you walk into other dealerships and deal with other salespersons. Pepe Cadillac is truly a different experience. The dealership was beautiful & spotless. Everyone was very helpful and friendly. John Gerardi was extremely professional and made me feel comfortable about leasing my first car. He made sure I got everything I wanted and I felt that he went above and beyond to make this a positive experience. He thoroughly went through every detail regarding my new lease. When I picked up my new 2014 Cadillac SRX, John sat with me in my new car for an hour and went through every detail of the car to assure I was comfortable. John followed up with me the next day to see if I was satisfied and if I had any questions. He is extremely professional, knowledgeable and friendly. I will definitely be recommending John Gerardi & Pepe Cadillac to friends and family. Thank you John & the Pepe Cadillac team for the great experience!

Justine

4 de mar. de 2014

I just leased my first Cadillac from Pepe Cadillac and I could not have asked for a better experience. From the moment I walked into Pepe Cadillac, I never felt any pressure that you may feel when you walk into other dealerships and deal with other salespersons. Pepe Cadillac is truly a different experience. The dealership was beautiful & spotless. Everyone was very helpful and friendly. John Gerardi was extremely professional and made me feel comfortable about leasing my first car. He made sure I got everything I wanted and I felt that he went above and beyond to make this a positive experience. He thoroughly went through every detail regarding my new lease. When I picked up my new 2014 Cadillac SRX, John sat with me in my new car for an hour and went through every detail of the car to assure I was comfortable. John followed up with me the next day to see if I was satisfied and if I had any questions. He is extremely professional, knowledgeable and friendly. I will definitely be recommending John Gerardi & Pepe Cadillac to friends and family. Thank you John & the Pepe Cadillac team for the great experience!

Willie

4 de mar. de 2014

Our experience with the dealership and particularly with David Persaud can only be described as exceptional. David's professionalism is indeed exceptional and the words escape me to describe how satisfied with our experience.

Denise

2 de mar. de 2014

As usual, I received excellent service. Recommendations were made and executed, upon my approval, immediately. This dealership has my highest regards.

miacuone

28 de feb. de 2014

Overall my wife and I had a great experience with David at Pepe Cadillac. We purchased a used Cadillac SRX and entire process from when we first walked in the door to when we drove the car off the lot was very smooth. Pepe Cadillac has a top of the line dealership and a very attentive staff. I would definitely reccomend this dealership to others. Thanks!

Martin

26 de feb. de 2014

The service was done in a timely, efficient and complete mannerMy only suggestion is that access to the service center for cusomers needing service should be more clearly marked. I drove into the wrong area.

Michael

26 de feb. de 2014

I have been coming to Pepe Cadillac for a few years now and the service just always gets better. Great team!

Ramon

24 de feb. de 2014

I was greeded by every staff member I came across making me feel very welcome and comfortable.one thing that sets this service apart is that they respect the customers time the service is provided fast and efficiently.

svolplevy

22 de feb. de 2014

I was completely satisfied with the professionalism, honesty, and friendliness of Pepe Cadillac. I had gone to TrueCar.com to get an idea about pricing. Pepe called me and asked if they could price the car for me. When they gave me a quote I couldn't believe it since the price I got from another dealer was so much more. There were no surprises when I picked up my new CTS and it was so easy to return my prior (non-Cadillac) vehicle. I didn't have to haggle - they just found the car I wanted and at a great lease price. Their slogan is definitely true - it's worth the drive! Dave Persaud was very nice and helpful. I will recommend Pepe Cadillac to my family and friends.

Arlene

22 de feb. de 2014

The service was fast and accurate, I was greeted by the service specialist and my oil change was taken care of without an problems.

Thwashi

21 de feb. de 2014

Very courteous and knowledgeable of what I wanted , and went out of her way to help me . The general manager was also very nice he greeted me when I entered the building.

Dana

12 de feb. de 2014

I am very pleased with the service I received at the dealership. The service manager was understanding, caring, and polite. He dealt with many frustrating phone calls and worked relentlessly to fix the problem. My car is working properly and I am very happy that I purchased my car from this dealership. I would highly recommend Pepe Cadillac to all family and friends.

Daniel

10 de feb. de 2014

Kenny was a pleasure to deal with and went out of his way to get me the best deal on the exact car I wanted.

Jade

6 de feb. de 2014

It was a very pleasant experience. Michael Cooper was extremely helpful throughout the entire process. He was very efficient when explaining the features of the car when I came to pick it up. Thank you.

Mara

3 de feb. de 2014

I experienced a wonderful family like circle of people working at Pepe who remember you! I received excellent service each and every time I serviced my car. Also, when I call with a concern, I receive the same wonderful service on the phone. The team is genuine.

Juc7

1 de feb. de 2014

This was the best experience I've ever had at a car dealerships. David was great and I highly recommend him to anyone interested in buying a new car.

Gail

1 de feb. de 2014

My salesman, Michael Cooper, was both professional and knowledgeable. He guided me in the right direction for my automobile needs. He explained the mechanics of both the financing and my SRX. I am happy with both of these. I would not hesitate to recommend Pepe Cadillac to family and friends.Michael made the car buying process easy and painless. Thank you, Gail Seifert

Marino

1 de feb. de 2014

Extremely pleased with my dealings with John Gerardi Sales Consultant at Pepe Cadillac. Most efficient and professional made the process easy and pleasant. took the time to explain and show the new features on the 2014 (CUE). Received a tour of the service department. Pepe Cadillac and John Gerardi are what I would expect from a Luxury Dealership. 5 STAR - FIRST CLASS KURDOS To ALL

Mark

31 de ene. de 2014

My trunk lock was broken. Pepe service had to ordered the part. They provide me with a loaner car. My car was repaired. The trunk lock was replaced by the next day. No charge

Arthur

28 de ene. de 2014

It was our pleasure purchasing the Cadillac from your dealership (Pepe Cadillac) and I am optimistic our relationshipwe continue in the same spirit it began.Sandy Drescher

Marco

23 de ene. de 2014

I had some repairs ($1,200) that needed to be done with my 2011 CTS. Marc at the service desk handled all my needs, called me with all additional/recommended work and was extremely professional. Pepe Cadillac service is top-notch and the service professionals, Marc & Ronnie, are excellent. An organization is only as good as its people and Marc & Ronnie are doing an outstanding job in representing Pepe Cadillac. Hopefully they are acknowledged for their excellent work because they are always on the front lines dealing with customers who I am sure can be difficult when repairs are needed. Great team.

Sherry

23 de ene. de 2014

Had my car in for regular maintenance and for evaluation of the check engine light.. I was promptly and efficiently attended to. It was determined i was going to be given a loaner vehicle for the weekend. I received an update on my vehicle's status and once again when the necessary work was complete with a detailed explanation. The staff is always pleasant and knowledgeable at Pepe Cadillac of White Plains...

deconcini

20 de ene. de 2014

We just purchased a new Cadillac and we are so happy with our whole experience. We love Cadillac and John and the whole Pepe group are the best. We have been loyal customers and I always appreciate the level of service at Cadillac. I have known Ronnie and Marc in Sales for a few years and they always take such great care of us.When it came to trading in our vehicle and finding the new one Im glad we were able to make it work here at pepe. I wanted a specific color that is not the preferred factory combo and I was very picky regarding the inside configuration. John made sure I was able to get everything I wanted. He was professional and caring and fun to get to know. We are very happy!

bremnorb

15 de ene. de 2014

great experience with salesman david persaud. All personal at the dealership was friendly and knowledgeable . the entire place was a double thumbs up, from the entrance to the service department.

rickplummer

10 de ene. de 2014

The most pleasant car shopping experience I have had to date, and I've been driving for 52 years. All appointments were on time, everybody both extremely pleasant and professional. All questions were fully answered quickly and (as far as I can tell so far) accurately.I have bought or leased from Ford, Chrysler, Mercedes, BMW and now Cadillac, and this bunch are the best. By the way, the 2014 SRX is a GREAT car.

JARCE312

2 de ene. de 2014

Pepe Cadillac and John Gerardi and his team are a class act! My experience was representative of the luxury and prestige to which the Cadillac brand is tied. I was truly welcomed to the family at Cadillac. Thank you for walking me through every step of the way and setting yourselves apart from the rest. Thank you and continued success in 2014!

Charlene

31 de dic. de 2013

As always, Pepe staff is right there to assist you and are attentive, courteous and professional. Marc Chandler makes sure everything is taken care of and that any problems are addressed and goes that extra mile to make your service appointment a pleasant experience. Marc goes that extra mile to ensure your satisfaction. C. Rogers

JJO2179

30 de dic. de 2013

FROM THE MOMENT WE WALKED INTO THE DEALERSHIP WE WERE GREETED OFFERED WATER OR COFFEE AND INTRODUCEDTO OUR SALES REPRESENTATIVE MICHAEL COOPER. MICHAEL WAS PROFESSIONAL AND HELPED US WITH THE MODELAND PRICING THAT WE WERE ABLE TO AFFORD AS WELL AS EXPLAINING THE FEATURES OF THE ATS MODEL. WE PURCHASEDTHE CAR AND MICHAEL EXPLAINED EVERY OPTION THAT WE WANTED TO KNOW ABOUT.IT WAS A WONDERFUL EXPERIENCE.

Luis

30 de dic. de 2013

Pepe is professional and fare. They don't make you feel like your getting beat for your money. It shows that their business approach is courteous to hard working people. Thanks Pepe

Kenneth

30 de dic. de 2013

We brought our 2005 Deville in for inspection and didn't anticipate having to replace all four tires. After absorbing the sobering news, I realized how fortunate we are to have Mark and the Service Team on our Team. I value and greatly appreciate the fact that Mark and the Team at Cadillac have our best interests at heart and will not let us drive a car that is not safe. This is exactly why I continue to do business at Pepe Cadillac. I am a fan for life

John

28 de dic. de 2013

Ron Bald, Service Representative, was very helpful in explaining what was needed and the time needed to preform it. The work was done and I was very happy with it.

Ellisberbard

24 de dic. de 2013

Ms. Fusco was extremely helpful and friendly. My wife and I came to this dealership around 7 months ago to try and purchase a car. Although we could not complete the transaction at that time Ms Fusco continued to follow up and kept in touch with us via email. She would keep us up on any new promotions and also inquired into how my family and I was doing personally. Because of this we wanted to definitely make sure that we came back to her when we were ready. She help us out a great deal when we returned recently and I am very happy with our purchase. Ms. Fusco went above and beyond in her duties before and after the sale. She is a great person and a major asset to your company and her team.

Arthur

20 de dic. de 2013

David did a great job of showing me everything about my new SRX. It's not easy to understand the new CUE system and he made it easier.

Patsy

19 de dic. de 2013

I received a same day appointment and was extremely happy with the staff, their concern and the service. This was the finest experience I had with a service department.

Chuchi1

10 de dic. de 2013

Overall it was a great experience. I was able to work everything out with the dealer over the phone and finalize evrything quickly at the dealership. David and the staff at Pepe Cadillac where very attentive and friendly. Thank you,Maria

Michael

10 de dic. de 2013

Pepe Cadillac always provides five star service, no matter what the issue is with my vehicle. The staff is always very professional and treats me as a highly valued customer. I have owned three Cadillacs, all purchased from different dealerships, so far Pepe has provided the best buying and service experience. I would recommend Pepe Cadillac to all my family and friends.

ajhodas

7 de dic. de 2013

Over the many, many years that I have happily owned, leased and driven Cadillacs, I have dealt with different dealers and sales representatives. These relationships have usually been pleasant, satisfying and rewarding. Last month, I took delivery of my new 2014 XTS, and can do nothing but sing the praises of the car, the Pepe Cadillac organization, and most especially, John Gerardi. John is the consummate professional. He is knowledgeable, helpful, friendly, attentive to detail, and extremely well-informed. Our meetings were always pleasant and productive experiences. Having representatives like John Gerardi does the Pepe organization proud. I would also like to praise Angelo Maida, who as business manager, made the usually tedious paper-work chores very easy and pleasant. All in all I can happily recommend the Pepe Cadillac organization, staff and most especially John Gerardi as the number one place to visit for a great car shopping experience.

tonycnyc11

6 de dic. de 2013

The entire staff at Pepe Cadillac is extremely polite and courteous. They are true professionals at what they do. It was a delight doing business with them and would recommend this dealer ship if you are looking for a new Cadillac.

frankny05

5 de dic. de 2013

John and the finance team had worked with us and immediately was able to match our wish list with our budget price resulting in a happy experience. We received the car we wanted in one day with no hassles.

Roy

3 de dic. de 2013

Everyone at the dealership was helpful, courteous and friendly.Couldn't have been better. i would easily recommend Pepe Cadillac to anyone. I love my Cadillac ATS.

Vincent

30 de nov. de 2013

It was an amazing experience. They are so professional with no pressure. I would recommend anyone to experience a test drive on any Cadillac at Pepe!

Dellaripa

29 de nov. de 2013

I had a new item installed in my Tahoe by Pepe Cad. Very Professional Staff, I will recommend the service and looking forward to spring time new purchaser.RespectfullyCris Dellaripa CCM PMP

Joegonnella

27 de nov. de 2013

our experience with Pepe Cadillac was very positive.John Geradi and Phil Grey answered all our questions and then some.They gave us honest opinions and led us in the right direction.I would highly recommend buying a car from Pepe Cadillac.

snd123

27 de nov. de 2013

David Persaud is a great young guy with tons of knowledge . It was easy to purchase a car from him, he totally had his act together at every stage and easily described the CUE system so well that in one day I feel like an expert . Would absolutely recommend him and the dealership and plan on purchasing from him in the future. Great service department also from previous experiences.

kipling10

26 de nov. de 2013

I must say that it is a pleasure to deal with Patricia Fusco. She has always been very helpful and knowledgeable. I am looking forward to releasing a Cadillac when my lease has finished and I know I will receive the best possible deal Pepe Cadillac will have to offer to me in December 2015. When I leased the current Cadillac, I would on not been able to lease the 2012 Cadillac at all. So I am counting of Patricia to facilitate the transaction. She is very knowledgeable and helpful in making every thing run smoothly and quickly making me leave with a smiley.face. As far as service and anyone who I spoke to at Pepe Dealership I would rate you a 5 star Dealership. Thank you.Muzio Pellegrini

Lorraine1970

25 de nov. de 2013

The reason that I chose Pepe Cadillac is because of Mark Rosen. He made me feel at ease and explained everything to me at length. I knew what all my options were with clarity before I made my decision to buy from Pepe. I had been to other dealerships on Long Island and Queens. They didn't even come close to the quality of service that Mr. Rosen presented with. I didn't feel like it was all about the money. It was about me and what I wanted.

Bluetuba

23 de nov. de 2013

It was a pleasure doing business with Patricia Fusco. She was gracious, considerate, and efficient. The service department waiting area was clean, neat, and modern. The Service Department staff were attentive and courteous.

Charlene

23 de nov. de 2013

Your service manager is bar none the best I have ever met and done business with. Communication is key and Marc exceeded any expectation. While I had major work done on my truck Marc kept me in the loop constantly with professionalism, care, courtesy and wit. Pepe is without a doubt very very fortunate to have Marc at the helm....without him Pepe would be hard pressed to find someone to fit his shoes! Charley Rogers

jross49

21 de nov. de 2013

Michael was wonderful from the beginning and made the whole process as simple as possible. He quickly responded to any requests and helped us to get exactly what we wanted in a prompt and courteous way. My husband and I would highly recommend him at Pepe Cadillac.

CGJT

21 de nov. de 2013

Mark Rosen was outstanding in his product knowledge and assistance. From the moment I entered the dealership I felt like someone special. Mark explained the whole lease process and went out of his way to make sure I was completely satisfied. The car was immaculate and he went out of his way to get a few extras for the vehicle that I had requested. I also met John Gerardi who sat in the vehicle with me and went over everything twice as pertains to the vehicle electronics and operation. The dealership was spotless and everyone I met made sure I was taken care of. I would not hesitate to get another SRX at Pepe Cadillac once this lease is up.

Susan405

20 de nov. de 2013

All customer service representative were friendly, courteous, and addressed all my questions. Technician was knowledgeable and made repairs in a timely manner. The waiting area was clean and comfortable and provided coffee/refreshments while you wait.

Richard

20 de nov. de 2013

Very professional employees, all service required was performed exactly as requested (I'm particular with my cars). Beautiful facility, truly a Cadillac experience. My car was washed after being serviced, which was much appreciated. Very satisfied.

Lorraine

20 de nov. de 2013

Very positive experience from setting up my appointment, being greeted upon arrival at your facility, very professional staff and work was completed to my expectations.

goliath14

18 de nov. de 2013

having shopped at several dealers for this car, my experience with John Gerardi was the best of all the dealers I visited both in my visit to purchase the car and again when I picked the car up

PGSHEL

16 de nov. de 2013

I received impecable attention to detail and exceptional quality of work on my car. Staff is friendly and attentive.Overall, a terrifc experience. I would highly recommend Pepe Cadillac.Paul Sheldon- owner of 2008 Chevrolet Impala

geotho

15 de nov. de 2013

Mark Rosen (general sales manager) worked along with (mechanic) Juan Quintana in assisting us in purchasing a car from Pepe Cadillac they were both courteous professional and gave great service. without a doubt I would recommend this dealership due to their professionalism and courtesy.

Jaguar590

15 de nov. de 2013

Recently i had the pleasure of bringing my Cadillac in for service at Pepe Cadillac of white plains. From the start i felt completely welcome and nothing but positive vibes coming from the service writers, Marc Chandler, Ron Bald, and Genesis Polanco. All three were extremely helpful and courteous while distributing a wealth of knowledge about the Cadillac brand. I also had and excellent experience dealing with the parts manger David Gay. He was more than helpful with explanation of any parts questions I've had and has been the source of many solutions for me. I have recommended this dealership to a number of my friends and colleagues and will certainly be returning. I am definitely a satisfied customer Thank You. -Rosario Gambino

JPEIXOTO

12 de nov. de 2013

David Persaud, exceptional sales person, knowledgeable, courteous, friendly, not pushy, this man knows his stuff. I would highly recommend Pepe Cadillac and David to all my friends and family. Thank You!

Norma123456

3 de nov. de 2013

Great dealership very easy to work with . David Persaud is a great salesmen , he knows all about the Cadillac product . I walked in told him what I wanted and what I wanted to pay and he made the deal happen . The transaction was quick and easy .

Maxfli54

28 de oct. de 2013

It was a complete pleasure dealing with Pepe Cadillac. Working with David Persaud was also a pleasure, he made the car buying experience very easy. He took the time to go over every detail and make sure the car was equipped the way I wanted and reviewed every detail at time of delivery. I would recommend David and Pepe Cadillac to anyone looking to purchase a vehicle.

kimbald1256

21 de oct. de 2013

My experience with Pepe Cadillac was a pleasure. My car broke down and I was walked through the process of having a tow come and take my car to the dealership. I needed to take a train to White Plains to pick up my loaner car. Kleb picked me up at the train station and was extremely pleasant. Ms. Polanco made sure that my loaner car was ready to go when I arrived. Ron and Bobby from the service department took care of all my cars issues. I was very pleased with the whole experience.

bigmama1

21 de oct. de 2013

I must say that I have been to many dealerships with my family through the years. Most of the time the entire process was "not pleasant." I actually "dreaded" the times when my family asked that I accompany them to purchase/lease a new car. It was just as overwhelming when I had to renew my own car lease.This time, as usual, when my husband asked that I go with him to Cadi I almost said "no." I realized after that I had no choice in this matter because my husband has no voice from a previous illness and I have to speak for us. Stepping into the office of David Persaud last week was such a unique pleasant experience for the first time in all my car shopping years. David was courteous and professional from our very first hand shake.Pepe Cadillac ----- "YOU FOUND A DIAMOND WHEN YOU HIRED DAVID" Christine and Patsy Semenza

jaden11

24 de sep. de 2013

Mr. Marc Chandler, makes you feel at home, makes you feel very welcome, relax, and reassures you. He gives you that personal and professional experience. He takes the time to show you he is ready, willing and able to goes out of his way to help you with the problem you are experiencing. He is very knowledgeable. Does not rush you. Take his time to explain the problems to you. He goes the extra mile, if necessary. I would recommend him to my family and friends to buy they car from Pepe Cadillac, and have service there. He gives you that VIP Experience. I am very comfortable with him.

vikkiverdi28

17 de sep. de 2013

I had the most enjoyable experience at Pepe Cadillac....David Persuad was an absolute Gentlemen and an Excellent Salesman....I am vwry pleased with my experience at Pepe CadillacHIGHLY RECOMMEND IT...

luvguccicoach

3 de sep. de 2013

Thank's Pepe Cadillac...I went in to Pepe for a brochure for the 2013 Crossover...walked out a few hours later with the lease agreement for a brand new 2013 Crossover!...Thanks David Persuad, excellent sales consultant, no pressure and answered all my questions. As soon as you enter the dealership you are treated with the utmost respect..upon picking up my new Crossover, I noticed a few scuffs. David said without hesitation to bring it back for a full detailing. Needless to say, it will be detailed tomorrow as assured. Thanks again Pepe, I am a satisfied customer.

ayarusso

7 de ago. de 2013

Towed into Pepe caddy would not start, they misdiagnost tried to sell me a battery. Next day,I got stuck again. Towed caddy into another dealer, they recognized it was the started, replaced starter. Sent an email to Bob advising of the poor service, never received a response. Poor Service.

Domagi

26 de jul. de 2013

Dear Pepe Cadillac,I am currently an owner of one of your Cadillacs. I could not be happier with your staff. From the help by your doorman, the convenient parking and your cheerful and pleasant receptionist.First and foremost, I would thank your salesperson, Mr. Gerardi, for his professionalism. He was eager to help me and my wife with his exceptional knowledge of the Cadillac. Between my wife and I, we had more than 50 questions and he guided us through every detail necessary to obtain our new lease with professional ease. After Mr. Gerardi completed the paperwork, he held class on explaining in detail our new CTS 2013 Pepe Cadillac.We would like to thank John Gerardi,who sold us on our new Cadillac and sold us on the Pepe experience. We are a completely satisfied couple and are looking forward to recommend our friends and family to the experience we had at Pepe Cadillac.Thank you,Mr. & Mrs. Frank Lacava

michaelperagine

20 de jul. de 2013

Pepe Cadillac has provided me a five star experience in purchasing my new Cadillac. I am on my third Cadillac, all purchased from different dealerships. Pepe Cadillac has provided THE BEST purchasing experience thus far. Their showroom and service department are awesome! I found the staff to be friendly, knowledgable and well prepared. The receptionist, sales associates and business manager treated me with the utmost professionalism. They attended to all of my questions and concerns and really added a personal touch. Most importantly, they worked with me on ordering a 2014 Opulent Blue ATS Premium. I would definitely recommend them to anyone.My sales associate, Michael Cooper was very professional and was a pleasure to deal with in all aspects of my purchase. He took his time answering all of my questions and did not pressure me in any way. I highly recommend him.Thank you to the entire staff at Pepe Cadillac.

stooman

8 de jul. de 2013

The experience I had at Pepe Cadillac was second to none. From the moment I arrived at their showroom everyone I came in contact with was just a delight to deal with. From the receptionist to the salesman, David Persaud, to the service consultant Ron and the whole management team, I felt very well taken care of. David spent a great deal of time going over all aspects of the technical side of the car until I reached a good level of understanding of all of the features it has to offer. I have always believed that when you are spending your hard earned money you should have a good time doing it. I had a great time and I love my new XTS.

jeffberk11

8 de jul. de 2013

My wife and I would like to thank John Geradi and the staff at Pepe Cadillac for a very pleasant experience as we leased our new 2013 Cadillac SRX. John was very friendly, knowledgeable and really made this entire process an enjoyable one. We were very impressed with his professionalism, as he took the time to go over everything and really made us feel comfortable. We never felt any pressure and he really worked out a great deal for us, which we couldnt be happier about. The new showroom is absolutely beautiful and well definitely be back, as well as recommend Pepe Cadillac to our friends and family.

kpaterno

5 de jul. de 2013

I love John Gerardi! My experience with the dealership was perfect, all because John took the time, down to every last detail, to make sure I was comfortable with my decision to buy the CTS. John, is my best friend! Thank you!!!

persaudjs

27 de jun. de 2013

I rate this is an awesome vehicle and excellent representative of Cadillac.. overall great and professional experience. I would recommend to my family and friends.

adschmitz64

1 de jun. de 2013

I was shopping online for a used car and found a listing that interested me at Pepe. They are located about 30 miles from where I live, but the drive over was worth it. Their brand new showroom is beautiful. I found the sales staff to be very friendly and well prepared. They attended to all of my questions and concerns and really added a personal touch. Most importantly, they worked with me on the price and delivery until I was satisfied. I would definitely recommend this dealership to anyone.

AnthonyOrlando

13 de may. de 2013

David Persaud and Robert Rifkin were both a pleasure to deal with in all aspects of leasing a new 2013 Cadillac CTS. I felt I received the best possible deal and they took their time and answered all of my questions in order to make me feel comfortable with the purchase.Thank you to the entire staff at PEPE CADILLAC.

kymberl

17 de abr. de 2013

I had a wonderful experience with David and Pepe Cadillac. They were incredibly friendly and knowledgable, and were not pushy at all. I got everything I wanted in my car for a great price, and am loving it so far!

ChenLee

4 de abr. de 2013

Robert Rifkin was a gentleman from start to finish. No sales pressure,super knowledgable about all Cadillacs. I went to lease a 2013 SRX (luxury), but I saw a used 2010 CTS (premium- fully loaded). I drove both the SRX and the 2010 CTS. Then I talked with Rob about finances. He finally gave me what I wanted. I say that he let me steal the CTS. It is my first American car (I'm 51 years old) and I am ecstatic about the car and with Pepe Cadillac. I will be back so long as Rob is still there.

DougDanziger

3 de abr. de 2013

Great customer service and a great price. Worked with me to get the best possible value for my trade, and found the car in the color I wanted with the options I wanted. Great overall experience. Just read all of the reviews. Ditto to all of the positive comments!!!

R.J

26 de feb. de 2013

Sarcasm from salesman and unprofessional behavior from sales manager. Went there to see about a used car and all I got was what I mentioned above...granted my situation is not the best in the world but to leave there feeling humiliated was not expected. Even if my situation improves I will never ever set foot in there again. And if your wondering the sales managers comments we're that of laughter loud enough for all around to be heard.

Bensoccodato

1 de feb. de 2013

David was a pleasure to deal with in all aspects of the relationship. Straight forward pricing, no nonsense or hassle. Working with PEPE has been a totally enjoyable experience

LL1

30 de ene. de 2013

David Persaud's knowledge of models, packages & options helped me select what was most suitable for my needs. He made purchasing a car an enjoyable experience.He was patient & never used high pressure sales tactics. When I went to take delivery of my car, he addressed any concerns I had & made sure I was completely satisfied. He gave me a thorough & informative tutorial on my 2012 CTS.I will definately go back to David for my next new car. I highly recommend him.

abrown68

19 de ene. de 2013

My wife and I enjoyed working with Paul Toner and David Persaud. They both went beyond the call of duty to make this an easy buying experience. I grew up in a family that purchased several cars from the Pepe dealerships and I am excited to introduce Pepe to the new generation of the Brown family.Thank You,Andrew and Stephanie Brown

Mark

15 de dic. de 2012

David Persaud and his manager, Paul Toner, are HIGHLY RECOMMENDED by ME - a person who has purchased and/or leased many cars over the past 13 years or so. I walked into Pepe Cadillac a few months back, interested in looking at some of the redesigned and new models. David was super-friendly and extremely knowledgable. At the time, I was shopping around at a few different dealerships and wasn't ready to make a move. David never once harrassed me with dozens of phone calls like most of the sales guys do - he was very low pressure, which is ALWAYS appreciated by any car buyer. We spoke on the phone/in-person/via email a few more times during the course of about 2 months. Finally, when I decided I was ready to pull the trigger on the 2013 SRX, David made it happen. He and Paul honored an incredible deal that I found advertised by a competing dealership, and even located the exact SRX I wanted from out-of-state (they didn't pull the "it has to be on our lot" nonsense). Even better, Pepe Cadillac offered me top-dollar on the trade of my 2010 BMW X5 - I won't mention numbers, but they came in higher on my trade than 2 other Cadillac dealerships did. I thought the deal was too good to be true, waiting for them to pull a last minute sales tactic to raise the price, which I've experienced too many times before - but they never did. The entire process was totally smooth and enjoyable. The night we took delivery, David and his managers were ever-so-appreciative to my wife and I for our business, and they even sent my new SRX back into the detail shop to wipe out a few last minute fingerprints I saw on the black paint. I can't say enough good things about them. This was the first time I've done busines with Pepe Cadillac, and certainly will not be the last. Thanks again, David and Paul, for your honesty and hard work in getting me to the monthly payment I felt comfortable with!! Regards, Mark Hawthorne, NY

YONKERS_GRANITE

13 de dic. de 2012

David Persaud and his manager, Paul Toner, are HIGHLY RECOMMENDED by ME - a person who has purchased and/or leased many cars over the past 13 years or so. I walked into Pepe Cadillac a few months back, interested in looking at some of the redesigned and new models. David was super-friendly and extremely knowledgable. At the time, I was shopping around at a few different dealerships and wasn't ready to make a move. David never once harrassed me with dozens of phone calls like most of the sales guys do - he was very low pressure, which is ALWAYS appreciated by any car buyer. We spoke on the phone/in-person/via email a few more times during the course of about 2 months. Finally, when I decided I was ready to pull the trigger on the 2013 SRX, David made it happen. He and Paul honored an incredible deal that I found advertised by a competing dealership, and even located the exact SRX I wanted from out-of-state (they didn't pull the "it has to be on our lot" nonsense). Even better, Pepe Cadillac offered me top-dollar on the trade of my 2010 BMW X5 - I won't mention numbers, but they came in higher on my trade than 2 other Cadillac dealerships did. I thought the deal was too good to be true, waiting for them to pull a last minute sales tactic to raise the price, which I've experienced too many times before - but they never did. The entire process was totally smooth and enjoyable. The night we took delivery, David and his managers were ever-so-appreciative to my wife and I for our business, and they even sent my new SRX back into the detail shop to wipe out a few last minute fingerprints I saw on the black paint. I can't say enough good things about them. This was the first time I've done busines with Pepe Cadillac, and certainly will not be the last. Thanks again, David and Paul, for your honesty and hard work in getting me to the monthly payment I felt comfortable with!!Regards,MarkHawthorne, NY

ANTHONY MIRANDA

13 de nov. de 2012

FROM THE TIME I CALLED TILL I DROVE AWAY WITH MY NEW CAR ALL THE EMPLOYEES WERE GREAT.I CALLED TO GET SOME INFORMATION ON THE CAR I WAS LOOKING FOR THE GUY ON THE PHONE WAS A GREAT HELP. WHEN I WENT TO THE DEALER PAUL TONER MET ME AND WAS VERY ACCOMODATING AND SET ME UP WITH DAVID PERSAUD WHO WAS VERY KNOWLEDGEABLE AND A FRIENDLY GUY. THE BEST PART WAS NO ONE WAS PUSHY. A LOT OF DEALERSHIPS YOU FEEL LIKE RUNNING OUT BECAUSE THEY ARE PUSHING TO SELL, MAKES YOU VERY UNCOMFORTABLE. THIS IS OUR SECOND CAR FROM PEPE.THANKS, ANTHONY

Bud S

26 de oct. de 2012

David is very professional, answers questions accurately and completely, and was genuinely concerned that I was completely satisfied in all aspects of the purchase. Understands and teaches the technical aspects of the car effectively. All this and a great price. What more could one want. Highly recommended.

mtcanno

15 de oct. de 2012

I would highly recommend this dealership and especially my sales person David Persaud. He got me the perfect truck for the perfect price. The dealership was clean and very inviting. I would definitely buy from them again!

kim.haines.779

1 de oct. de 2012

David Persaud and the staff at Pepe Cadillac were professional, knowledgable and very thorough. We truly appreciated the professionalism.Looking forward to an enjoyable experience with Pepe Cadillac.

yankeepainter

29 de ago. de 2012

I was shopping around for 2 months looking for my dream car. Come to find out, I couldn't afford it. Then I come across the same car I had but a 2012. I went looking at different dealers because Pepe didn't "have" what I wanted in the color and options. I search different Cadi dealers and plus Pepe's other franchise showrooms. I "settled" on my 2012 CTS fully loaded in White with Beige interior. I spoke to David that I saw what I wanted somewhere else. He said "I got you" He went out and got me what I wanted and gave me a better deal than anyone else. I have used this dealership to service my Cadillacs (I have 2), but never purchased any of them from here. Until today. I am very pleased with my car and the professionalism of my salesman (David) and the entire Pepe dealership. I have recommended my friends for service, now I can do the same for sales.

hpobiner

12 de ago. de 2012

Exceptional sales and delivery experience. Staff was courteous, knowledgeable and exceptionally responsive. I will definitely be a repeat customer. David was thorough, caring, and understood my needs.

jennieperritano

23 de jul. de 2012

I am very glad that I chose Pepe Cadillac on Central Avenue in Yonkers to lease my 2012 Cadillac SRX . I worked with David Persaud who was always happy to answer all of my questions and walked me through the process of leasing, the pricing, and all the details of getting me into my new car. I called him many times with lots of questions and if he was not available at the time he always returned the phone call the same day which helped speed up the process. My husband and I told him what features we needed and what our budget was and he worked diligently to get us to a price that we were comfortable with. Pepe Cadillac is a customer friendly dealership that made the entire process enjoyable and exciting!Jennie PerritanoWhite Plains, NY

jamgabbi

5 de jul. de 2012

Jeff Glass at sales was great and the service I received from Marc Chandler was awsome. This is the best service I ever had cant wait for the new location.best of luck James Gabbamonte

JD10469

23 de jun. de 2012

I am very happy with the service, kindness and professionalism of Pepe Cadillac. Last year I leased a 2011 Cadillac SRX from Pepe. Kenny was my sales representative. He was very honest with me and I never felt pressured into purchasing a vehicle. Although the SRX is a wonderful car, it was not my dream vehicle. This year I received a telephone call from Jasmine about possibly trading in the SRX and getting my dream vehicle an Escalde. Jasmine was very courteous and patient. She explained the entire process from start to finish. She made my appointment to see Kenny the same day and I was very impressed that he remembered our first meeting with the SRX. Long story short I purchased a 2010 Escalade for a great price. And with the assistance of Kenny and Barry I got an excellent warranty package. I highly recommend anyone looking for a reliable, friendly car dealership to buy from Pepe. It is truly a dealership that stands by their name and product.

Mnm2d

5 de jun. de 2012

Wasted my time , I was willing to travel 1hour for the right price that was agreed on over the phone. I should have known a typical car salesman never tells the truth. Went thru all the credit check, deposit, agreed on price, and guess what,tried to play dumb. Next day calls me to say car is ready everything is good to go, but leaves out one big option we discussed in price. Then lied about what we agreed on. Why can't salesmen just stick to their word, and if not just tell me we can't match that price!!!! Would NEVER go or recommend this dealer to anyone!

caddyjack1

2 de jun. de 2012

My interest in a Cadillac CTS was a rewarding experience. From the start, David Persaud, was professional, courteous and well informed. I look forward to continued service from Pepe Cadillac.

bobby hines

29 de may. de 2012

outstanding service ......ive finally found a great service center!!! incredible staff great supervision , i love the shuttle service ,,,and they are very eager to please the customer , which is usually not the case with most dealerships

Mikey Cadillac

10 de may. de 2012

I recently had to bring in my car for service and it had to stay in for more than one day.I told Ron that I needed a rental and when I dropped my car off the rental was ready with a full tank of gas.I was kept informed of the status of my vehicle and when I picked it up the repairs were explained to me.The staff at Pepe goes out of their way for their customers. I look forward to doing future business with this dealership and referring anyone who asks me to them.

BlueChip23

10 de may. de 2012

Pepe Cadillac's service dept. was an absolute pleasure to deal with from the momement I called. The service Marc provided was first class from beginning to end. As soon as I spoke to him, he had an appointment set ASAP. I traveled over an hour because of the reputataion that this service department had and it was well worth it. When I walked in, I was greeted imediately by Genesis and a nice smile. She introduced me to Marc and he listened to everything that I said, not so I would go away but because he truly wanted to resolve any and all problems that I was having with my certified Escalade. Over the course of my first year with my truck, I developed a few issues. I mentioned and discussed 7 problems I was having. They not only duplicated all 7 concerns but they fixed each and everyone of them. It made me so happy to know that they genuinely cared. I was given a CTS to drive as loaner which was handled extremely profesionally by Marc and Genesis. The service dept is hands down the best I have dealt with, and I have many to compare it to. Bob O'Connell leads a great team, from to discussing things with Ron Bald and Marc, they made my visit completely comfortable. It filters right down to the techs, they were kind and extremely helpful. Rarely do you get to meet the guys working on your truck unless they have a problem. Ronny took a ride with me and Remo explained to me what work was done on my truck. Thank you so much for all the help. Thanks for reminding me why I choose Cadillac. This team should be commended.

tkikis

10 de abr. de 2012

EAsy to deal with and efficient. Didn't take a long time. I was able to organize things over the phone. The car was ready and the review of features went quickly and smoothly

LMFCARUSO

28 de mar. de 2012

ONE OF THE MOST PROFESIONAL DEALERS THAT I HAVE EVER HAD DEALINGS WITH, WOULD RECOMEND TO ALL MY ASSOCIATES.THERE SALES AND SEVICE STAFF GO OUT OF THERE WAY TO ASSIST IN ANY WAY TO SOLVE THE ISSUES PRESENTED TO THEM

gracedevaney

23 de mar. de 2012

My first Cadillac. My Sales Consultant was the nicest person I had ever encountered in buying a car. Although it was my first Cadillac, I have owned a variety of new cars from different companies. No comparison to Pepe. I would not buy a car from another dealer. Love, love love my CTS. I am a cadillac owner from now on and my cadillacs will be from Pepe! Thanks for putting me in the car of my dreams!!!

J R Ohannes

16 de mar. de 2012

I have been to many dealers and have falling short in knowledge regarding the car.David P WAS AN EXCETION TO THAT BY A LARGE MARGIN AS HE WS VERY FAMILIAR WITH THE ENTIRE CAR AND WOULSN'T LET ME LEAVE UNTIL HE WAS SATISFIED THAT I UNDERRSTOOD.Yes I would buy another car from him and recomwnd him to my friends

tram44

12 de mar. de 2012

I am actually writng this on March 12, 2012 at around 10:50AM. The reason I am being so specific is that in a few hours, I'll be pickling up my new 2012 CTS Luxury Collection. Thanks to the True Car program, in which Pepe articipates, I am getting a price that beat the other two dealers I visited. David Persaud was a very helpful sales person. So, we'll see where all of this goes (literally) down the road. I'll check in again after my first servicing.

Maxine :)

9 de feb. de 2012

Although I may not take the best care of my Cadillac, I do love it and only want the best treatment. Any and every time I have needed service to my car, I travel from Stamford, CT to Pepe in Yonkers. I work with Ronald Bald in the service department and have always received consistent customer service. Each and every representative are extremely friendly, helpful and knowledgeable. I work in retail and understand how important it is to make each and every customer happy and I thank the team at Pepe Cadillac in Yonkers for displaying outstanding overall service.

Raquel13

18 de ene. de 2012

Once again my car needed service. I was provided with a loaner, the work was completed in a timely matter and beyond what I expected.

yankeepainter

13 de ene. de 2012

Had a minor problem with my lights and windshield washer pump on a Saturday. He took my car and gave me a loaner so I wouldn't have to drive without my lights for the weekend. Had me car back to me fast and clean. Love having this dealership close (12 miles away) to my home. The entire staff is very friendly. always open to talking about my car and other cars in comparison. They have a great waiting room for when I needed to wait for my explanation on my cars problems. Always a pleasure visiting the dealership when you think the worst has happened to the car.

Mikey Cadillac

8 de dic. de 2011

I have dealt with a few other dealerships before but have found Pepe to be the best by far. Ron and Bobby are knowledgeable and competent and a pleasure to deal with.This dealership knows how to treat a customer.My car was returned when promised repaired correctly and washed. I will continue to deal with Pepe and refer my friends there.

Pmoynihan

28 de nov. de 2011

David Persaud was very professional. I was in and out in about two hours. Very smooth process . I would recomend buying a car here and am very happy with the price i got.

Patrick Grasso

18 de nov. de 2011

David Persaud was very helpful in selling me my new car. His knowledge of what was in inventory was spot on in helping me make my decision , Also had a great knowledge of how to use all the features in the car. I would recamend him and the Dealership

ChiarinaFerraro

14 de oct. de 2011

Our salesperson was excellent. He was very thorough and knowledgeable; he was extremely nice and accomodating. He answered every single one of my questions to the best of his knowledge. I rate this dealship with 5 stars! The service was excellent and i would definitely recommend anyone to go buy a car from this dealership.

scottnorkin

3 de oct. de 2011

Besides doing an efficient service on my car, the service department at Pepe solved small issues that Potamkin Cadillac ignored, when I took my car there. The reason I went to Potamkin was that there were no dealers in Westchester before Pepe opened their doors. The Service associate Ron Bald at Pepe fixed those small nagging issues and I am grateful for that.

Jpro71176

20 de sep. de 2011

Excellent service. I was very happy with my experience from start to finish. The sales man was knowledgeable and was able to fulfill all my needs as a customer. Car was ready on time.

nmangold

1 de sep. de 2011

the pepe name has always been synonymous w/quality. this experience was as expected. ashley was courteous and responsive when scheduling the appt. rich was pleasant, efficient, knowledgeable and accommodating. in addition to the work that brought me to service, he heard my comments about body work and arranged for the gentleman to whom pepe outsources this type of work to assess my needs. I will return w/my car and recommend that friends w/caddies do the same. my comment about the quality of work is solely based on my having just left the dealership. my expectation is that it will be 'great'- tho the scent of the deodorizor is nausiating. (sorry). the price is noted as 'ok'- my expectation was that the overall cost might have been at 20% less but I feel confident that the price schedule is no different at any other comparable dealership.... assuming one could find a valid comparison to the pepe group. thank you.

MsHM

29 de ago. de 2011

This was our first time at Pepe Cadillac. We were VERY impressed with the staff and the service. We also feel that we were treated fairly with price. We were made comfortable while we waited for our vehicle and everyone was very friendly and accommodating. As long as we can afford it, we will be Pepe Cadillac people for life!

Maino2010

29 de ago. de 2011

Great svc.. Ron bald is a great guy. Handled my concerns very well. Pepe Cadillac rocks! I would refer any existing customer to pePe Cadillac svc sept.

Jaile

27 de ago. de 2011

Richard in service is great to deal with, I have changed from my original Cadillac Dealership to Pepe and so far have gotten great service. I have had the same mechanic twice and Remo has been excellent. Richard Kerrigan is a pleasure to deal with he goes out of his way to help and is always pleasant and professional. Just on the basis of my service experience I will be purchasing my next Cadillac from Pepe. Dr Jaile

michael437

26 de ago. de 2011

You have just gained a new customer for as long as I have a cadillac. Ron Bald is an asset to your company. I recently took my car to pepe cadillac for some service. Ron took care of me with professionalism and courtesy. I had a bad experrience where I bought my car so I did not want to return to that dealership. The serviceI received here will retain my commitment.

crosscapt

24 de ago. de 2011

The reason for my visit was for a recall as well as fixing an air vent. I arrived at approximately 0830hrs. and was greated by Richard Kerrigan. He was polite and professional. He took my information ans asked if I would like some coffee. He directed me to the waiting area which was very comfortable. While I was waiting, Richard Kerrigan came to the waiting area and was conversing with myself and several other men. To my surprise, my auto was completed at 0925hrs.. Again, Richard Kerrigan came to the waiting area, informed me that my auto was completed and asked if there was anything else he could assist me with. Unlike most dealerships I have visited over the years, Richard Kerrigan made my visit pleasant and I had a feeling that I was with FRIENDS. Richard Kerrigan should be commended. AND, due to his professionalism, I will gladly refer all friends, relatives and business associated to PEPE CADILLAC.Thanks for a great experience.William Crossan

yankeepainter

22 de ago. de 2011

Very friendly service. Love visiting the service shop. Very comfortable lounge. Always making me feel like a part of the family. Ron my service consultant is always doing the right thing.

dompelle

19 de ago. de 2011

I was very impressed with this dealership, everyone was very courteous and helpful. The service advisor that helped me, Richard Kerrigan , was so polite, explained everything to me and had my car ready when he said it would be. I would definitely reccommend this dealership to my friends.

mcmanub

19 de ago. de 2011

Absolutely a great experience. I was thrilled to see that Roni had moved to Pepe from Cadillac of Greenwich. He is a great asset to any organization as he provides excellent customer service. Thanks! Betsy

gkaram

17 de ago. de 2011

The whole experience was a pleasant one since all the personnel were friendly and well informed , the inventory was large and the price was competitive.

vcaddy

16 de ago. de 2011

excellent dealership!!!all around fantastic service, each individual was upfront and honest with me. i couldn't of been happier with my experience. I would recommend my friends and family without hesitation.

lauriesilber

15 de ago. de 2011

david persaud was extremely knowledgable about the escalade i am leasing.He was very professional and helpful to make sure that i took the car home in a timely fashion. both him and tony were wonderful to deal with

RPerdue

14 de ago. de 2011

All employees are very helpful, friendly, and patient; they answered all of my questions and offered multiple solutions. Very comfortable environment while waiting for service.

Cocasio

11 de ago. de 2011

EXCELLENT SERVICE AND COURTEOUS STAFF MEMBERS AND WORK WAS DONE IN TIMELY FASHION. THE DEALERSHIP IS CLEAN WITH A LARGE PARKING SPACE. IT HAD AMENITIES THAT WERE AVAILABLE FOR WAITING TIME.

mroman

10 de ago. de 2011

i took my 2009 pontiac G8 GXP in for recalls and check engine light on. was refered by employee juan quintana. when i went to get my car all problems were solved and my car was clean inside and out. the staff was very friendly, helpful and professional

Hagerman

9 de ago. de 2011

Mike is a true proffessional. I would have bought a car from Ohio where I lived but the profesional approach from your staff in particular Mike Odierno closed the deal and made my decision really easy.

tgeorgemail

8 de ago. de 2011

I leased a new CTS in May from Kenny. He is extremely professional and thoroughly explained the entire vehicle during the delivery process. I am complimented on my new car almost on a daily basis. Visit Ken at Pepe Cadillac for a great deal on a beautiful new Cadillac!

jswo1

6 de ago. de 2011

The sales consultant was very professional and I did not feel pressured in anyway. When I had questions, he took the time to answer those questions rather than disregard what I had asked. I felt the price was fair for the year, make and model of the car. I was very pleased with the financial terms that fit within my budget.

mo9646

6 de ago. de 2011

I have owned my Escallade for almost two years now, and visited a three other dealerships for service. But I must say , I have never had such a pleasant experience at any Cadillac dealership's service center as I have here. Everyone was very friendly and my vehicle was repaired in a speedy time frame (without sacrificing service). Richard was great and I will DEFINITELY go back to him again.

jcatalic

4 de ago. de 2011

I would recommend this dealership because ALL of the employees are pleasant, helpful and knowledgable. There is always someone to greet at this dealership. I have owned my Escalade for 4 1/2 years and this is the first dealership that has completely satisfied me with my Cadillac. I am very happy with Pepe Cadillac. The service department is excellent. Ron is wonderful and has done a terriffic job in helping me. Whatever issues I have had with my vehicle, he resolved it ASAP without a problem. I am planning to have my mother in law come and purchase her first Cadillac at Pepe. Thank YouJustina Catalic

dwheatle

31 de jul. de 2011

I think it was excellent work. I drove it for a week before filling out this survey and i'm satisfied. However, the price was a bit high and I need a new remote from wear and tear and the price was $240 for a set. It's just a bit high.

Calvin Martin

29 de jul. de 2011

I found Mr. Bald to be very courteous and accommodating. I was particularly pleased with the constant updates I received relative to the progress that was being made on my vehicle. He was able to give me an axcellent window (time) when my car would be ready. That meant a lot to me because I use my vehiclew every day.Once I expalined to Mr. Bald the problem I was experiencing with my car, he was able to pretty accurately tell me what needed to be done to the car. Not only would I reccommend Pepe Cadillac to my friends I would tell them to ask for Mr. Bald. He is definitely an asset to your company.

joanie14

29 de jul. de 2011

My sister and I decided to buy new cars at the same time . We walked into Pepe and were greated by Paul he helped us with all of our??? and needs gave us prices, showed us cars adn colors they came in . We both went home to our husbands and both came back with husbamds and leased an SRX each. He was very friendly and did not hassle us at all .The day I picked up my car he brought me outside and explained everything step by step with lots of patience It was a great experience and I would recommend Paul and Pepe to anyone and everyone . IN the 1 hour that I drove the car I had about 3 people ask me about it. Overall I was very pleased and impressed. Thanks for the great experience Paul I will be sending my friends in to visit u real soon !!!!

vitelloplumbing

29 de jul. de 2011

th e service very good mr ron bald was very helpfulthe servie dept was also very helpful .they also direct me to the lounge area to have coffee.

JIMENEZ

27 de jul. de 2011

I LIKE THE PERSON THERE I ALSO LIKE THE WAY THE DEALER DID HANDLE MY PROBLEM.THE SERVICE GUY GIVE ME LOT OF ATTENTION TO ME AND MY CAR THANK YOU PEPE CADILLAC FOR YOUR SERVICE AND KEEP UP THE GOOD WORK.

Thomas Boland

25 de jul. de 2011

I had a very pleasant experience. I went in for service and wound up buying a "classic" 1997 D'Elegance that was on the showroom floor. My overall experience was very pleasant.

bolts18

22 de jul. de 2011

My wife and myself stopped in just to shop for a new/used CTS which we were going to purchase in the fall. To make a long story short.....we bough a new CTS (demo). Our salesman Paul and the rest of the PEPE Team were great and made the experience of buying a new car a pleasure.

pizzaman97

22 de jul. de 2011

This was my first experience with Pepe Cadillac and they hit a home run with me. I have been going to another dealership in Ct. and NO MORE. My service advisor RON BALD is a huge factor why i will be coming back. He is by far the most polite, kind and caring advisor that i have had to deal with. Oh by the way did mention he really knows his Cadillacs as well. RON is a true asset to the Pepe Organization and i am looking forward to what i know will be pleasurable service experiences. Thank you

JAMES KEOGH

22 de jul. de 2011

I have had many issues with Cadillac dealers in the past(GEIS< CURRY and permier) when serving my SRX but i have brought my car to Ron and PEPE and is clearly the best customer service agent i have ever dealt with. I am a VP at a local hospital and deal with many companies but the dealer is the best. I peronally have a VW, Nissan and a ford but Ron clearly is the best! he took the time to explain my repairs and even called the next day to make sure i was satisfied. I WOULD RECOMMEND PEPE TO ANY ONE WHO DRIVES A CADDI! JAMES KEOGH

pepe xterra

20 de jul. de 2011

The reason for the ratings given is because of the sales consultant David & sales manager Tony ability to deal with my needs in a quick & no nonsense attitude, i told them what I would like to pay for the truck & with a quick walk from David to Tony a deal was quickly made.The typical " let me check with my manager" and the salesperson is gone for 10-15 minutes did not happen.The last thing for me to add is it's these guy's get it.

dchino27

20 de jul. de 2011

I brought my 2008 CTS for a small recall and while there wanted to take care of a 'rotational' noise my car was making and to replace my daytime running lights. I thought the noise was caused by the rotors and expected to spend some money replacing it. We went for a test drive, the mechanic who was very polite, said right away that it was a hub. turned out that the hub and the bulbs were under warranty!! They also paid for my rental car for the day, which is pretty standard if you are a Cadillac owner. But the staff was great, the waiting room was clean and had free coffee and cookies and chips. The Service Advisor that worked with me was Ron Bald, and he was very respectful and knowledgeable. I mean...I walked out of there with a zero $ bill when I fully expected to spend a few hundred. They seemed very honest and were def very friendly. I will be going back there for future services. Thanks Pepe Caddy!!Dan C.

joanne ragosta

13 de jul. de 2011

Both my sister and I were in the market for a new SUV and were shopping for the SRX Crossover. From the minute we entered the dealership, we were treated with respect and honesty. I truly felt no pressure and genuine answers for all my questions and concerns! The transaction was quick and informative. Paul was extremely friendly and also, very knowledgeable about the SRX Crossover! My experience at this dealership was pleasant and unique. Different from other dealerships I have dealt with, BMW, Mercedes,Audi and Jaguar. Pepe Cadiallac is by far the best!!

wedge887

13 de jul. de 2011

I like the atmosphere. I was very warm and freindly. Ron Bald has a nice personality. Iwas very please with the service I received. All the employee's that I came in contact with was helpful and nice.