Tom Estep

16 de sep. de 2021

Absolutely the worst repair experience of my adult life. I made the appointment specifically to have the repair work done to my Wrangler while I was gone on a family fishing trip. My wife set up the appointment, provided her info, and used the concierge service. The morning of pick up, they called me, not her. And this is how the experience continues. They took my Jeep to the Chrysler service, not the Jeep as I would naturally assume. They had my Wrangler for two days and merely drove it. Never once putting it up on a rack to physically look at it. By the third day I called, and demanded to speak with the Service Manager, as any communication with my assigned Service Advisor was a joke. I told him how upset I was and told him that I didn't want them touching it. I was returning from vacation and was coming to get the keys. He apologized, and gave a ton of excuses. He did get it up on the rack eventually, and I was given a ludicrous number for repair. Part of which was not even mine. My Jeep was being seen for a potential wheel bearing issue. Next thing I know I have brakes, suspension, gears and a bad piston to deal with. I lost it on the piston. I had no check engine light on when they took possession of my vehicle. Turns out they stapled another customers estimate to my own. Everything from start to finish was unacceptable. I begrudgingly paid the diagnosis fee and will not give them a cent of my business in the future if I can help it.

Cynthia Cofield Johnson

7 de sep. de 2021

I was with them when they where Chrysler Brother the name they was before now. I have been with performance Chrysler for 6 or 7 years I brought my 2011 Chrysler 300 from them. They have done all my work I really appreciate them their services they are very respectful they explain everything to you but what I don’t like is when I took my coupon in to get my oil change and the guy said we’re gonna have to charge you a little extra because instead of taking 5 quarts your car took six so we’re gonna charge a little extra. I been there before in the guys be like ma’am don’t worry about it we’ll go ahead and take care of that for you . But not this service guys we will charge you extra that hurt my feelings. I went from $45.00 to $58.00 wow I was out done. I paid it and kept it moving.

EMS Dinosaur

14 de sep. de 2021

Dropped my vehicle off for inspection after making an appointment. Car wasn't able to be checked until the next day. 3 day weekend came and went before my warranty company was informed which approved the fix. They had to order the parts. Once they got the parts in it only took an hour or so to complete the work. They were good at giving me a ride home and delivered my car. Total days without my car 6. Best way I could check on the status was text. They said that were to busy for phone calls.

Eric Olinger

25 de ago. de 2020

I asked for a full synthetic oil change, received email confirmation of the full synthetic request and was given conventional oil.

Tony Smith

22 de sep. de 2021

Recently had a dead battery and called and made a same day appointment when the service bay was very busy that day. They made room for me on short notice and multitasked to test my charging system and also did a complementary inspection of my Jeep suspension and checked tires and fluid top offs while battery underwent a long charge system test. They quickly were able to confirm a bad cell in my battery and got it replaced in short order so I could get on my way! Very happy with this visit as with all prior service visits and will only use this shop for my Jeep's service and maintenance. Highly recommend!