Billy Bullock

2 de nov. de 2016

We bought a new 2017 Civic Hatchback from Performance on 10/31 and had an absolutely fantastic experience. Sean Gruber was our salesman and he did everything he could to accommodate us, and we really felt like we were well taken care of. This was our first car buying experience, and we couldn't have asked for a better one!

Abhik Soanpet

29 de oct. de 2016

Very good experience. Highly professional and courteous by Wesley Jett and Jenny. Thanks for the great service.

Grouse

28 de oct. de 2016

Free popcorn, coffee and water were great, they were very quick with getting me to the guy so I could pay for my car and being able to drive it. I love my car

Brian Miller

25 de oct. de 2016

I had a great experience at Fairfield Performance Honda. Conrad Barnes has been helping my family purchase Hondas for years. I will always come where Conrad is working due to the customer satisfaction he supplies.

Wayne M.

23 de oct. de 2016

I just purchased a 2016 CRV and had the best and easiest experience ever! A coworker also recently purchased a CRV at another dealer, and I shopped around other dealers in the area. I requested e-prices from all (be sure to get the TOTAL - tax, title, out the door) and had 3 dealers tell me they couldn't beat the performance honda price! I exchanged multiple emails with Brett Butler and couldn't be happier with the overall experience. I was never under any pressure, or that "this price is only good today" (total opposite of Jeff Wyler Honda, VERY rude and unproffessional). I would definitely recommend Performance Honda to my family and friends!

Robert and Sheila Neubert

21 de oct. de 2016

This was the most pleasant and helpful car purchase experience we have had.

Lisa M

21 de oct. de 2016

I don't think I've ever had a more pleasurable experience buying or leasing a car. The facility is really nice, easy to find and has a lot of inventory. The Sales people were very professional, courteous and gave me the best deal! They didn't make me haggle for it. Financing was fast and easy. I was in and out in hour!

Michael Spray

19 de oct. de 2016

They provided great service! I would definitely recommend them.

CollegeGradFirstCar

16 de oct. de 2016

I recently purchased my first car from Performance Honda in Fairfield and had a great experience working with them. Brett was diligent and helpful in getting me into my new CR-V and programming it to my personal settings. They went above and beyond in making me feel special in the buying process (by even putting a personalized sign and balloons on the car when I arrived). The process was quick and efficient, with nice and accommodating people throughout. I would definitely recommend this dealership to a friend. It was worth driving up from Atlanta just to buy a car in Fairfield Performance Honda!

Ali

13 de oct. de 2016

Keith was great really made the lease easy I will recommend any of friends and family. Way to go. I have had bad experiences at other dealers.Thank you for a great one.

Bjdistler

13 de oct. de 2016

Great experience and Britt made the buying process a pleasure

Tyler

10 de oct. de 2016

I had a great experience at Performance Honda on Route 4 in Fairfield. Wesley Jett was my product specialist and he was fantastic. I would defintely recommend shopping at Performance Honda!

KCS / SJS

29 de sep. de 2016

BOUGHT A 2016 ODYSSEY EX-L FROM ROGER HAHN. WE WENT TO DEALERSHIP UNSURE WE WANTED AN ODYSSEY. ROGER WAS VERY INFORMATIVE AND UNDERSTANDING ABOUT OUR NEEDS. WHEN WE DECIDED ON AN ODYSSEY, WE EMAILED ROGER AND HE GAVE US PRICE QUOTE THAT WAS HONORED MONTH LATER. WE WANTED SPECIFIC COLOR THAT WASN'T IN STOCK. ROGER LET US KNOW THAT ONE WOULD BE IN END OF MONTH (ACTUALLY ARRIVED DAY EARLY) ROGER CALLED WHEN VEHICLE ARRIVED AND WE PICKED UP WITHIN 24 HOURS. VAN WAS CLEAN, GAS TANK FULL AND READY TO GO. NO SURPRISES WITH AGREED UPON DEAL. GREAT, EASY AND QUICK EXPERIENCE THANKS TO ROGER.

L&L

25 de sep. de 2016

Our process in obtaining our 2017 Accord Coupe EXL V6 in color Still Night Pearl was professional and direct working with Jenny at Performance Honda in Fairfield Ohio. Only wanted this specific Accord Coupe configuration and communicated via the internet with Jenny of Performance Honda. No drama. No games. Responsive. A positive car buying experience.

Frank

25 de sep. de 2016

Bought a new honda civic and could not be more happy with the experience I had.

Kelly

23 de sep. de 2016

I had such a great experience at Performance Honda! Conrad was extremely helpful and quick. It was the fastest car buying experience I have ever had. I got a better deal than I had even asked for! This is the 2nd time I have purchased a Honda from this dealership and I will be back again!

Susie

23 de sep. de 2016

Maybe it can not be helped but I think it takes so long to go through the buying process. Sales rep and finance person was very nice and helpful. I always enjoying coming to Performance Honda of Fairfield, I am treated with respect.

Cristian

18 de sep. de 2016

We are very pleased about our buying experience at Performance Honda. The staff is very friendly and professional. We worked with Jason that was very helpful and knowledgeable. Good job!

Joseph Gibson

18 de sep. de 2016

Larry Lancaster gave my wife and I the best car buying experience we have ever had. He was easy to talk to, not a lot of sales pressure and very knowledgeable about his job. I would definitely recommend him to somone looking for a car.

Jason R.

17 de sep. de 2016

Had a tragic ending to my daily driver. So after researching online about dealerships and what they had on the lot I went with Performance Honda. They had solid reviews and many choices. Even though the weather was foul and I do mean foul, I was able to work with the finance team and secured a used 2012 Honda CR-Z Ex. I felt like I was treated fairly and would see myself returning.

KevinN

7 de sep. de 2016

Got a good fair deal for a 2016 Accord. No pricing games & I got a good initial price quote. I did not have to play high/low on the price. The two sales sta# I dealt with were fantastic!

Anita H

4 de sep. de 2016

We have been customers of Performance Honda for 10 years. Five family members currently drive Hondas from this dealership. We find their business model centers on custom needs. We will continue to use them for all our purchase, lease, AND service needs.

Don DeLotell

3 de sep. de 2016

My 2013 Accord lease was coming due and I had leased twice at Performance previously--I contacted Jenny Gladewell about looking at the CR-V SE and the process was as smooth as could be. Jenny even got me a better lease (at $0 down) than what was advertised at a competing dealership.Thanks so much for the ease of the the new lease!

Sang Koo Suh

27 de ago. de 2016

Overall, I had a good experience with Performance Honda. Wesley Jett was my dealer and he was great. I drove about two and a half hours from Indiana to get this great looking used Kia Optima and it was well worth it. He and other staffs were wonderful to deal with and the price of the car I was looking for already had an unbelievable deal even though I was not able to haggle with the price that much. As I said, it is a great place and I would recommend this place to anyone who is looking to buy a new Honda or a used car. Thank you all so much!!

Sohan Gupta

25 de ago. de 2016

We purchased a Honda CR-V from Performance Honda. Our sales person was Marissa Bowman. It was very pleasant to work with her. We faced no pressure tactics for any extras or accessories. The vehicle of our choice was not in stock at the dealership. Marissa and her manager arranged to get the vehicle of our choice from another dealership. I will have no hesitation recommending Marissa as a sales person and Performance Honda dealership to any one looking to buy a Honda vehicle.

Bob S

25 de ago. de 2016

I requested a quote online, and actually got one! And a good one at that, with nothing hidden (destination charges were included without asking). Other dealerships responded with "how can we help you" messages, instead of providing what we asked for to begin with - a quote on a specific car. Dealing with this dealership was easy and fair from the start, and stayed that way. We worked with Brett Butler, in person, via email, and on the phone. We ordered a specific set of options / color combination that had to be built. It all happened the way Brett said it would, when he said they would, and in a manner that was both professional and friendly. There was never any sales pleasure, just accurate and honest information. This is my wife's third purchase from them and my first. We both recommend this dealership.

Joe

24 de ago. de 2016

I was only interested in buying a new vehicle if I felt I was getting a good deal and a win/win situation for both me and the dealership or I would walk away. Steve Bokeno (who estimated my trade-in) and Brett Butler my salesperson were BOTH very "professional with excellent people skills" (a rare quality in today's business world, even in the service sector) and are true assets to the company. I asked for their best offer since haggling back and forth will not happen and if I didn't like the offer I would say thanks and walk away. My day ended with me buying a 2016 Honda CR-V AWD. My overall car buying experience was very good and I would recommend seeing these individual's and this dealership, if you are looking for a Honda without any hassles.

Shannon

24 de ago. de 2016

Would recommend this dealership. They provided prompt customer service and found the car that met my needs without hassle. Thank you!

Tom H

23 de ago. de 2016

Shane was very helpful not pushy! We were able to take our time look at multiple vehicles without any pressure and test drive the vehicle we ended up purchasing.The facilities were clean and comfortable. Which made for an easy experience, I would recommend them to anyone I know who was wanted to purchase a Honda!

Christina1717

19 de ago. de 2016

My husband and I turned in our leased Civic. We had some billing issues and spoke with Dave Berning who resolved them immediately.Appreciated the help and would recommend to a friend!

Tom Ratterman

14 de ago. de 2016

Chris, our salesman, should have received the commission for sale of 2016 CRV -- he was great! However, the Finance Manager was not --- I had to correct the financing agreement --- it was filled out wrong. Then we received call from Chris a few days later and he told us the Finance Manager forgot to have us fill out the credit application. When we received the credit app in email --- it too had the wrong financing rates on it. Corrected it again, initialed and sent back to Chris. Due to this delay Honda did not send us the 1st installment invoice until after the payment was due! Fortunately I called Honda Financial before payment was due and was able to take care of payment in time. Not too impressed with the Finance Dept at Performance Honda - Fairfield.

Ronald Sheppard

3 de ago. de 2016

First, Wesley Jett contacted me by email. His approach was very friendly without being aggressive. I liked that. I also received an email from the Sales Manager inviting me. This made me feel as though they valued my business.Then I met Wesley. He made me feel important as he spent as much time it took for me to completely understand everything. I had another appointment, but we scheduled a return visit. He was available when I returned and was as respectful and friendly as before. A test drive led to a commitment to return the next day to lease. The price was right and I felt truly valued by Wes as well as the gentleman (name evades me) who finalized the transaction. I was given plenty of time to read the paperwork before signing.Wes took time to show me the options, including me returning the next day to sync my IPad and phone to the car's system. Great service!!!

Priya

27 de jul. de 2016

Very satisfied with this dealership. Will definitely recommend this dealership to family and friends.

Naren

27 de jul. de 2016

Bought a new HONDA odyssey 2016 and RES volume is not output. Tried to reach Sales Person several Times with very poor response. Had to reach out Finance Director for getting this taken care and still waiting for a solution.

Stephen Fowler

18 de jul. de 2016

Great place! No high pressure, just a knowledgeable salesperson who treated us with respect and courtesy. Unfortunately, this style of selling is becoming increasingly less common in today's world. From what I could see - that is still the way they do it at Performance Honda.Michael was very patient in showing us several alternative vehicles before we made our decision. We agreed upon a fair price relatively quickly and without the usual hassleOur sales person was Michael Collier and we highly recommend him...

Rachel

18 de jul. de 2016

My husband and I bought a Honda Odyssey from Performance Honda and Jason Baker was our salesman. He was a WONDERFUL person to work with and did not make us feel uncomfortable in any way. He went out of his way to accommodate us our needs. We are so thankful! We highly recommend Performance Honda and Jason Baker as a salesman! Thanks so much!!

Austin Shelton

16 de jul. de 2016

Bret Butler was my sales man. Bret was very professional and let me look at the vehicles without feeling pressured. I was very happy with the service provided. I don't have the best of credit due to past life events, and they treated me just like everyone else.

BrianC

15 de jul. de 2016

I was in the market to buy a new Honda and Conrad helped me to make a decision to buy a new Honda Accord. He was very knowledgeable about the different makes and models, and was willing to schedule around the times I had available. If I ever have to buy another car, I'm going to seek out Conrad.

SW-Honda Fan

10 de jul. de 2016

I want to share another of my excellent buying experiences at Performance Honda. After purchasing/leasing 5 new and 1 used Honda Accords, an Odyssey, and a CRV at Performance Honda since 2003, I recently went back to Performance with my daughter who was purchasing her first car. The entire experience was excellent! Special thanks to Roger Hahn, Amit Kumar, and Joe Stenger, all of whom were friendly, professional, knowledgeable, and courteous! Performance Honda will continue to be the first place we look when in the market for a new car.

Jeff E.

10 de jul. de 2016

We had a great experience buying yet another Honda. Brandon Odom did a great job. We were in and out quickly with the perfect new car.

romain18

30 de jun. de 2016

When we first arrived at the dealership, we were greeted right away. He showed us some options we were interested in and a few hours later, we walked out with the car my wife wanted. We couldn't have had better service. Everyone kept on checking on us throughout the whole process and made sure there's nothing that we needed. We had been searching for a car for while and I am so great we saved the best dealership for last! Thank you for everything again! We will definitely be back in the future!Sincerely,Jean and Marie S.

Seith5499

23 de jun. de 2016

Jason Baker couldn't have been nicer or more informative in making recomendations and informing us on the best vehicle to fit our budget. I have purchased previous Honda vehicles Jason and Richard made our Civic purchase a very pleasant experience. I will tell everybody to see Jason at Performance Honda for a great car and deal.

Bracha

7 de jun. de 2016

I just bought my first Honda. The sales person Jason was excellent. I recommend you seeing him if you're interested in a car. Performance Honda gave us a great sales experience. A former Marine and police officer and a real honest guy Jason will take good care of you! I think no other car compares with the Honda. However we never could afford one and performance Honda worked with us so that we could get the car of our dreams. I'm certain that we will have this car for the rest of our lives.

G. Hunter

6 de jun. de 2016

Larry Lancaster is the best salesperson we ever dealt with. He is super friendly and really lets you make your decision without pressure. He is extremely knowledgeable and personable.

Coy E. Burns

6 de jun. de 2016

Sales staff was one of the best I've worked with...and we dealt with lots of them. I would recommend Performance Honda for a very low pressure buying experience.

Carol Huff

6 de jun. de 2016

Very pleased with the whole process, Jenny Gladwell was great to work with and made the whole experience very easy. Almost to easy. Lol. That you to everyone who made my day! Love my car and I plan on bring my husband to your dealership to buy a car. Thanks again for everything

TammyUSAA

3 de jun. de 2016

Sean Gruber's casual, no pressure approach made the buying process inviting. He was fair & thorough. I will definitely be a repeat customer!

Won't be returning

2 de jun. de 2016

We have owned 10 Honda's (1) CRX (2) Civics (1) Prelude (2) Accords (2) CR-V's as well as, (2) Acura's. This one will be our last. Performance Honda was aware of TSB #12-072 and did not disclose this to us during our routine maintenance, nor did they send us the letter as the bulletin states that they do. When we questioned them, the service tech stated that they do not have to disclose the service bulletins. Our car in now out of warranty. Our A/C started blowing hot air. Problem is related to TSB 12-072. We had taken it to Performance Honda in the past because the A/C wasn't getting cold. They conveniently do not have this documented in our service records. They now want several hundred's of dollars to repair our Honda. We will be taking our Honda somewhere else for repair, unfortunately at our expense. This will be our last Honda purchase.

Renee Niehaus

29 de may. de 2016

We have purchased 5 hondas since 2009 at another local dealer. We had been to that dealer and another dealer without obtaining a deal on a 2016 honda pilot that we felt comfortable with. I had communicated with Sean Gruber via email back in January where he had given a good deal on the pilot but at that time we were not ready to purchase. I reached out to Sean again to see if he could work with us. Not only did he work with us on a deal, but we were in and out of the dealership completing our purchase and paperwork in 2-3 hours. We originally thought by going to the same dealer we had always bought Honda's from that we would have had a better loyalty experience. However, Sean and his team at Performance Honda exceeded our expectations and made the car buying experience feel trustworthy. We will be coming back in a month for another deal.

Indiana Wayne

23 de may. de 2016

Performance Honda and Mike Heckler in particular made our car buying experience so easy and stress-free. Mike, our salesman, answered all our questions and even stayed late and then came in on his day off to complete the deal. It was well worth the drive from Indiana to Performance Honda to buy our Odyssey!

Andrew S.

19 de may. de 2016

Jason Baker was excellent to work with in purchasing a CRV. If you want a straight shooter, who will answer all of your questions, ask for Jason. Couldn't be happier! Definitely not your "typical car salesman!"

Andrew

19 de may. de 2016

Jason Baker was excellent to work with in purchasing a CRV. If you want a straight shooter, who will answer all of your questions, ask for Jason. Couldn't be happier! Definitely not your "typical car salesman!"

JW-Blue

18 de may. de 2016

To start off with "I never write a review on the internet", but my experience with Performance Honda and having the privilege to be able to actually purchase a new Odyssey Van was just wonderful. I thank the good Lord for this opportunity, and thank Jason for the great service and willingness to stay way past closing time to see us off in our new van. I will be enjoying the oil changes and free car washes for the next 15 years. Special thanks to the Performance team for holding an animal adoption event on the same day we showed up just looking. We hold this cause close to our hearts, and have 5 adopted pets ourselves. It helped sway us to decide to follow through on the purchase without shopping around. Thank you: Jason, Eddie, and Richard

G-man

16 de may. de 2016

Absolute lowest price I could find over the internet. They committed to beating my lowest quote and held true to their word. Although our sales rep was out sick the day we came in to buy, another rep stepped in seamlessly and provided exceptional customer service. Overall, a very smooth buying experience. I definitely recommend this dealership. I also recommend shopping online, it's the best way to get the lowest price with little or no pressure.

Tara Ollic

10 de may. de 2016

Staff was super helpful and very nice. They accommodated everything I wanted and asked for. The management team was excellent. Lounge was super comfortable and clean. Made it very easy to do business

Gypsydog

9 de may. de 2016

There was nothing wrong with my car, but the cost of service was 9% above what I was quoted. What are miscellaneous shop supplies? Next time you give an estimate, include shop supplies and tax.

Sheelah and Olivia

8 de may. de 2016

Terence really walked us through our car buying process!!! and the other guys were great as well!! thanks Performance Honda!!

DaveR

2 de may. de 2016

I have bought many cars over the years, but the experience was the best at Performance Honda. The Salesman was Brett Butler and was very knowledgable and helpful in my purchase. No hard sell.

Anna Adams-Buettner

2 de may. de 2016

My car had a recalled airbag, I drive a 2008 Toyota. I had resistance from all the Toyota dealers in Cincy, but Megan Kolida secured me a replacement appointment well before any other dealer would. The GM, Matt Lockwood, is great for encouraging Ms. Kolida to help me. My next vehicle purchase, or dealership experience, will be with Performance Honda because they seriously care about the customer.

Autolock/dan36

30 de abr. de 2016

I was surprised by the number of nice Hondas to select from. My mechanic grand son recommended Performance Honda and I wasn't disappointed. We had Kenneth Powell (Kool Ken) as our salesperson and he was great and helped us a lot. Very friendly and knowledgeable. We test drove a Honda Accord inwhich we bought with our grand sons okay. It was a great experience for us as its been over 16 yearssince our last new car. I highly recommend Performance Honda for your next car.

MRichey

29 de abr. de 2016

I would just like to speak on my buying experience at Performance Honda. I purchased a new 2016 Honda Accord Sport from Kool Ken a few months ago and I have to say this was the best buying experience I have ever had in my life. I met Kool Ken on a previous visit to the dealership but did not buy a car at that time . About a year later I came back to make a new purchase. My chosen salesman was "Kool" Ken - Kenneth Powell, the best salesman in the business. Before arriving to the dealership I called Ken to tell him what kind of car I was interested in as well as my expected price including the color of the vehicle. Upon arriving at the lot Ken had the car already prepped and ready for a test drive. Once we sat down, Ken ensured I received the best deal possible I could with perks to the best of his ability down to the dollar on what we had previously spoken about. Once the sales process was completed, Ken sat me down with finance to receive the next level of professional service that Performance Honda provides. I must say that the entire experience from a non-purchase to a final sale was Grade A professional and the best car buying experience I've ever experienced. So, if anybody is in the market for a new or used quality vehicle with excellent service and professionalism swing by to see my guy "Kool Ken" and his team of professionals.

Tommy

28 de abr. de 2016

Leasing my new Honda Accord Coupe was a breeze. Received quick price quotes and follow ups for a hassle free experience. Salesperson Michael Collier was Awesome...............NO PRESSURE

Bob

27 de abr. de 2016

I highly recommend performance honda. They had a great selection of cars. They offered fair prices and Shane Smith was an awesome Sales Rep.

Cherylm

19 de abr. de 2016

This is our second Honda, so we were already convinced of the quality of a Honda. Brett Butler was the kind of car salesman that all car buyers hope for,, but seldom experience. He made the car purchasing process one of fun, excitement and pleasure. All questions were satisfactorily answered. The actual selling price was the best in the Tri-State Area, Management and Finance at Performance are also a pleasure to work with. No complaints or suggestions for improvements. Performance Honda is the best! Wow! Are we ever enjoying our beautiful diamond white pearl CRV-XL with black leather interior!

hondafan

31 de mar. de 2016

I have a Honda Accord 2005. I recently brought it in for brake caliper and rotor repair and a couple of times for air bag replacements but when the job(s) were finished, the service advisor told me that my sway bar was "broken" and that my throttle body assembly (controls the cruise control) was also mysteriously cut. Both parts are expensive parts since they are unique to the Honda. I wonder if this is how the dealership keeps people coming back for service, breaking expensive parts so that there is a constant cash flow through the parts & service departments? Maybe the service advisors don't do this explicitly, but I have been in several dealerships where the mechanics destroy parts so that they can keep their jobs. This needs to be investigated.

Jim

29 de mar. de 2016

Sean Gruber helped us from beginning to end of purchase. Knowledgeable, efficient, and helpful. Did our research online and knew what we were looking for when we got to dealership. Test drive, inspection, and appraisal on trade-in all done with final paperwork in less than 2 hours. Very enjoyable experience

Dave

29 de mar. de 2016

I bought a great car at probably the best price around. According to Truecar I got the deal of a lifetime. The best part was that Sean, the sales guy was easy to like and he made the process pretty simple and enjoyable. Now if I could just remember all the things he taught me about the electronics I would be even happier.

Jeffrey

20 de mar. de 2016

The process of purchasing a vehicle new or used is a trying and normally a process that is uncomfortable and lengthy. The Sales Team at Performance Honda recently, 3/15/16, made it extremely non pressured and relaxed and made the process as easy and painless as possible and went the extra mile to get me into my pre-owned vehicle a 2012 Honda Civic. They worked their butts off to get me approved with a low credit score and then again to meet my budget as much as they could. I will be back and give the service department a try for oil changes and service and to take advantage of the free car washes. Thank you for everything you did, Ken Powell you were great.

Patty H.

19 de mar. de 2016

Brett Butler contacted us after we placed a request thru Truecar.com. He followed up with us and offered us the best deal of all the responses we received. When we picked up the car he went over all the features of the Honda CRV EX (driving a car is one thing...learning the technology is another). We highly recommend this dealership and Brett as an excellent salesman. Absolutely no pressure was applied just real customer service.

Karthik Suryapeta

19 de mar. de 2016

The buying process was cool, calm and simple.. no non-sense stories. Drive in with your insurance and a cheque and drive out with a new Honda. As simple as that.. It was a pleasure talking to Brett Butler.. to the point and precise. And the follow up was pleasant as well. Overall a wonderful experience.

Nancy S

17 de mar. de 2016

We loved buying our new Honda Odyssey at Performance Honda Fairfield! Dave Berning, Michael Collier and Jason Lake were terrific! Very professional and thorough they created the best new car buying experience we have ever known! From the test drive to the pricing and financing everything was expertly detailed. We highly recommend Dave, Michael and the entire Performance Honda Fairfield staff!

thale

13 de mar. de 2016

Performance Honda in Fairfeild Ohio is the best, I would recommend everyone go there. They make you fell at ease, are very kind knowledgeable and fair. I got a great new to me used car at great price also I met some very nice people. If I ever need another car this will be where I return to.

Libby Witten

6 de mar. de 2016

Not only was the customer service fantastic, they were very fair with the buying/negotiating process. It was the smoothest car buying experience ever!! Would highly highly recommend Joe and Sean! We live in Cincinnati and traveled a little further to Fairfield because of the reviews. We had visited 2 Honda dealers closer to us and they didn't even compare with service.

Dawn

29 de feb. de 2016

Ask for Joe Stenger he is one of the best salesman I have ever dealt with. We had a deal done in 20 minutes, he wasn't pushy and I walked away with the purchase price I wanted on my new 2016 Honda Fit. Their service department is also one of the best they do a great job and never try to tell you to replace something before you really have to. So if you are looking for a new car or need service work check out Performance Honda of Fairfield.

RFoote

27 de feb. de 2016

My first experience with Performance Honda couldn't have been a better experience! They delivered on everything they promised. Numbers were exactly what they indicated. Questions asked were answered promptly and completely. Plus, I got a great, new CR-V EX AWD! Jenny Gladwell was fantastic all the way through the process, as was the whole team at Performance--Wes, Richard, and the car prep team.

Heymikey19

24 de feb. de 2016

This Honda dealership is horrible for service. I used to take my car there for all my service but never again. I called and scheduled an appt for 8:30. I dropped the car off and at 1:30 When I called to check they still hadnt even looked at it. Not even 20 minutes later they call me back and tell me it's ready to go. They did absolutely no work to my car, couldn't have even looked at it for more than 15 minutes and still proceded to charge me 55 dollars for their techs time. If that's how they want to treat longtime customers I have no problem going elsewhere and I would recommend you did too.

ODNT

24 de feb. de 2016

...and that is a "BIG" declaration, considering I have been negotiating for both new and used vehicles, for over sixty years....and "holding"! Last month we began an online search for a new Honda Accord, leaning, favorably, however, toward a dealer we had, very successfully, used in the recent past. In our fast changing world, it was, "early on", apparent that the "business model" for our previous, straight forward, "warm and fuzzy" Honda Dealer had changed dramatically. Starting over, from "square one", it became increasingly clear, each day, that Performance Honda, Fairfield, offered, "hands down", the very best deal and easiest "business model" to work with.Jennifer Gladwell, and Sonya Parker-Rains, of Internet Sales, and Richard Benaidrene, Finance, were simply AMAZING! We strongly suggest You begin any auto search, regardless of brand, with Jenny G. You will be refreshed about pursuing an onerous, but unnecessarily complex, task. Most Sincerely, dan white

Rick a CR-V guy.

16 de feb. de 2016

Ask for Jennifer Gladwell. Great service in every aspect. Quickly identified my needs, and delivered a great deal without any haggling or waste of time. The entire negotiation took no more than 20 minutes including dealing with my trade. Also an excellent job by her management team to facilitate her in a very timely manner. Would highly recommend them all, as well as the dealership in general.

16Odyssey

12 de feb. de 2016

We had a great experience purchasing a new 2016 Honda Odyssey from Fairfield Performance Honda. Roger Hahn was very easy to work with, listened to our needs, answered all our questions and best of all worked with us to negotiation a great price for our new vehicle and trade-in. We love our new van and will come back again!

MDurb

8 de feb. de 2016

I recently bought a car with Performance Honda-- My first car. I was very lucky to be helped by Tammy Nortman and Eddie Ciulla. They really felt like advocates on my behalf in getting me in the right car at the right price.. I will keep the five star rating because they gave me a five star experience, but their Sales Manager Rasu Salaam left me wanting. My mother and father came with me because they needed to sign my car over and I wanted their support and help and he didn't even talk to me, just to my father-- on top of that he was underwhelming compared to the great service I received from Tammy and Eddie! He rushed through almost everything in my first car buying experience and even the Product Specialist was surprised he had not gone over rudimentary details with me. I hope if you go into Performance Honda, you do it on a day he isn't there because everything else was AMAZING.

George & Charlene Spencer

8 de feb. de 2016

We had a wonderful experience at Performance Honda in Fairfield. We were met at the front door by Brendan Bettis and he did a wonderful job. We weren't sure we would be buying a new car that day but Brendan showed us everything that we ask to see. He walked us through all of the features on the car and answered all questions. This is the third automobile that we have bought from Performance Honda and we don't think we would ever go any place else. Their service and all employees that we dealt with are exceptional. We would rate our experience as 5 Star all around.

cbach

8 de feb. de 2016

I just bought a new Fit. I am very pleased with the easy process, customer service and, of course, the Fit.

Superior Friend for Life

2 de feb. de 2016

bought a certified used car without any hassles! Emailed salesman Wes a few days ahead and he had 2 cars waiting for us. The hardest part was deciding which car to buy

T. Bimmerle

1 de feb. de 2016

Sean at Performance Honda made our car buying experience for our daughter's car so easy, we went back 2 days later and bought a new car for me!

Old School

1 de feb. de 2016

On Jan 30, 2016, I went to Performance Honda (a dealer where I purchased 4 vehicles previously) to change the engine oil of my Honda CRV 2000 as I have done every 3-4 months since its purchase. When I received the vehicle after the oil change, the interior opening handle of the driver's door was broken. I called the service rep who after seeing the damage told me that the car was old, that the handle had sign of wear (the metallic sheet wrapping the plastic was detaching), and that there was no way "he" was going to pay for it. First, I refuted "even if the car is old, the handle was working well when I came in and now is broken. It got damaged in your hands and you should fix it. Be fair please." He responded firmly that he was not going to pay anything that he did not break it maliciously. I requested to see his manager. He told me the manager was not there that his boss will call me on Monday. Long story short, his manager called me a minutes later and offered me a deal "You pay for cost of the parts (~$60) to fix the handle and the labor will be free". Feeling hopeless, I accepted the deal. Bottom line, I came for a $22 oil change and left angry, with a broken handle and a future ~$60 bill to fix it. Probably, with my purchase and service history at Performance Honda, I have been one of the most loyal customers of this dealership. Now my perspective changed 180 degrees. This summer I will be purchasing a new car and it is highly unlikely I will buy it at Performance Honda. I expected a lot more consideration from a company that is supposedly focused on consumer service. Too bad it took me 15 years to realize it is not the type of car dealer I thought it was.

Cbodin

31 de ene. de 2016

Richard, Jason , and all of the people were patient and easy to work with. I owned a 2004 Civic and have always regretted giving it up, well along came the 2016 and I was hooked instantly. The crew at Performance Honda helped me get that new car and they did it while getting me everything they could and making it painless and quick. I am stubborn and do tons of research before buying anything, and I was not disappointed by how they treated me and my family. They have earned a loyal customer.

SoopaNutz

24 de ene. de 2016

In an earlier review, I forgot to mention that my salesperson was Jennifer Gladwell. She was just terrific! I have always hated buying a car just because of the sleazy, dishonest, and unhelpful salespeople one often has to deal with. Jenny was just the opposite. SHE MADE ME WANT TO BUY A CAR FROM HER. She was, without a doubt, the biggest reason I bought from Performance. My car had to be ordered. I appreciated that Jenny didn't just keep trying to sell me what was on hand, but got me the car I wanted. And, she was honest about how long it could take and what it would cost. If you're looking for a pleasant, professional, reliable, and honest salesperson, go to Performance and see Jenny!

MsTeri

22 de ene. de 2016

Having always been a loyal driver of a different car maker, this was my first experience with Honda and Performance Honda. It was by far one of the most seamless and best car buying experiences I've ever had. Sean Gruber answered all of my questions and concerns, and even came in on his day off to work with my schedule in finalizing the deal. Taking delivery of my new 2016 Honda Civic LX on 1/21/2016 went faster than it ever has with any other dealer I've dealt with, and Sean took the time to go over all the features of the car with me before I drove it off the lot.

Chantelle

22 de ene. de 2016

I bought a 2010 Honda Crosstour from there and recently I went to go get it serviced because of low tires. When my husband went to go and get it serviced they told him that one of my tires were low so they have to put the donut on it. When he went to go and get our car somebody and the service center had lost our tire so we had to leave the car there another day. When they finally got our tire he tried to call them 3 times, no answers, he finally got them and they told us that they found the tire. When we went in to go and get our car I was standing inside the service area looking at one of the service workers while she looked back at me and sat there. She did not attempt to help me until a guy came in and then she came out of her office helped him and was about to walk back into the office until I asked her whyou hadn't she helped me. The woman then got rude and very disrespectful. I went to go tell a supervisor about this they would told me basically they knew her and she's not like that and try to disregard the situation. I have never been so disrespected in my life. Never again their service department workers are super disrespectful. I highly advise people to take their business where sales and service are both respectful. It's a shame I now have to go trade in my car somewhere else where they appreciate thier customers.

ScrapperInFairfield

21 de ene. de 2016

After having a bad morning with my car in the snow, I found myself at Performance Honda to get my 2005 Honda Civic checked out. Some bad smells and bad lights turned out to be the worst news, too many repairs needed to justify keeping the car. In stepped Belinda Grlbble in the Vehicle Exchange department. She talked to me about what I wanted to do and what I could afford and she found the perfect vehicle for my budget. A great upgrade for me to a 2012 Civic at less than $20.00 more a month than I was paying before my previous car was paid off (about 6 months ago, of course, lol). Belinda managed everything with a smile. The last time I bought a car from a dealership, it was a tiring, exhausting experience. Not so, today, and that was mainly because of Belinda. Thank you,

Sree

11 de ene. de 2016

We got our new Honda Fit on 1/10. Marissa Bowman helped us with the process. She offered/explained us different optiojns, was never pushy. She has been great to work with, made the whole process very easy. Thank You Marissa for taking time and helping us through the process. We would definetely approach Marissa for our next purchase of Odyssey.

VALERIE

6 de ene. de 2016

I HAVE RECOMMENDED PEOPLE TO HONDA PERFORMANCE. JOE WAS EXCELLENT AT FOLLOWING UP WITH ME, GETTING A FAIR TRADE IN VALUE ON MY TOYOTA, AND A AFFORDABLE MONTHLY RATE. I NOW HAVE A HONDA CIVIC WITH A SUNROOF. I AM THRILLED WITH MY NEW CAR.

Adam Hayden

20 de dic. de 2015

I have purchased four cars now from Performance Honda. I have been pleased with each purchase. I was especially pleased with the sales person. His name is Ken Powell. But, if you go to Performance Honda just remember the name Kool Ken. Thats Mr. Powells nickname and everyone knows him as such. He was good at all the basic things you expect from a salesman (knowledge of car, willing to be super flexible with price, etc). More importantly he was sincerely fun, funny, and personable. At the same time he gave me and my family space. I did not feel pressured to buy a car. He presented the information, answered our questions, and gave us space to decide. He was not pushy. Overall, it was a great experience mostly because of Kool Kens ability to be well, just be so cool!

CRH looking for a great vehicle at a fair price

17 de dic. de 2015

We had a great buying experience. Would highly recommend Performance Honda.......

Terry W. happy with SUV from Fairfiield Ohio

11 de dic. de 2015

Jennifer Gladwell was very informative and helpful in my purchasing a new Honda CRV Touring suv. She explained the options very thoroughly and was very knowledgeable and offered any assistance if I needed it.

GaryC, happy in new car

9 de dic. de 2015

Very pleased with our experience with the buying process and the value offered for our trade. Sean was great and continued to offer his time without pressuring us to make a decision. Very happy second purchase experience! Will go back for our third as well.

Gary

7 de dic. de 2015

Excellent dealership and SEAN was great! We arrived late (very close to closing) and they stayed well past the close time to allow our sale to wrap up! Would buy from the dealer a third time! First time and this second time were class act! Again, go see Sean!

GoCincy

7 de dic. de 2015

Great Sales experience working with B. Butler who was very accommodating and listened to the "Customer" the whole way. Made process simple, efficient and painless. Good job!

Caroline

6 de dic. de 2015

We just purchased a new CRV and had a great experience! Everyone at the dealership was extraordinarily nice and helpful!

Lady Madonna

1 de dic. de 2015

Our Sales Rep/Product Specialist Michael Collier was awesome!

Mike Wadsworth

27 de nov. de 2015

Performance Honda has great customer service. Just bought a new car there and the whole process went really smoothly.

Jerwayne

25 de nov. de 2015

We went shopping to replace our 2005 Honda CR-V through the Internet pricing division and were hooked up with Sean Gruber. Sean is courteous and knowledgeable. He made purchasing our new CR-V Touring a pleasure. We absolutely love driving the new car. We would highly recommend Sean and the team at Performance Honda to anyone shopping for a new Honda.

B Bremer

23 de nov. de 2015

Just bought a new Honda Accord. Great experience all the way from driving the car, trading in a car, working through the cost, finalizing the contract, friendly, courteous, great follow up and product.

Ruth

21 de nov. de 2015

Brett Butler was the salesman I dealt with. He was very friendly and helpful as was all the staff I dealt with there.

MarkP

9 de nov. de 2015

Just purchased a 2016 Odyssey EXL from Performance Honda in Fairfield. I dealt primarily with Jennifer Gladwell, their internet sales specialist. Jennifer was great to deal with, knowledgeable, forthright and answered every question I had via text, email or phone conversations in a very timely manner. I HIGHLY RECOMMEND giving her a call or sending an email to her, a very pleasant and painless way to buy a Honda.

Don and June Beeber

31 de oct. de 2015

From my first contact on the phone with Sonya who directed me to Jennifer Gladwell this was the best buying experience of my life. This was my first car buying experience in 10 years and I was a little confused about what I wanted versus what I needed and Jennifer was a fantastic help in solving that. Because my wife is slightly handicapped I had to shop first and get her involved before the sale. Jennifer spent the necessary time to help me and had great compassion for my wife's needs. Her knowledge of the products was first class and she helped us in every way she could while still helping others, She was knowledgeable, patient and was truly interested in helping us to get exactly what we needed and wanted. She answered every question, every need and worked hard to make us completely satisfied customers. I would recommend her highly to anyone.

Aurdeep

31 de oct. de 2015

This is our first car from performance Honda. Thank you Mike hackles (our sale person) , YOU ROCK. He stayed late (4hours) after closing time, so we can be taken care well. Thanks everyone. We love our 3rd Honda.

Oxford Guy

26 de oct. de 2015

This is the third vehicle we have purchased from this Performance Honda of Fairfield. Our salesman (Larry) is very knowledgeable and easy to work with. I compared prices with other local dealerships and Performance had the best price for us.

Tim2962

18 de oct. de 2015

Always felt buying cars was stressful. Couldn't have been easier. Straight forward on price and worked with us to give us the best price. Made sure the car was they described and every thing was straight forward. The sales people, sales manager, everyone showed that they wanted to make sure we got the best car and best price.

Bill

16 de oct. de 2015

Very positive experience with salesman Britt; good selection of cars on the lot; favorable pricing.

Lauren

6 de oct. de 2015

This was my first ever car buying experience, and Brad was very helpful working with me and my father as well, he definitely taught me a lot more about the car I was interested in and gained so much more knowledge about the car and simple safety as well. Brad also was not like many salesmen, I did not feel pressured to make a purchase and I also felt like I knew and understood all of my options when I did make the decision. I would most definitely reccomend this dealership, even others were happy to help!

flbleubelle

5 de oct. de 2015

worked with Sales Agent Brad Underwood and he really took the time to show me all the features of the car and let me test drive for as long as I wanted. I felt like he was really transparent with the financing and didn't have a hidden agenda. He was really patient and answered all my questions and make sure the numbers made sense. He even hung out with me while they cleaned the car up and filled up the gas tank. He spent almost 8 hours going over everything with me! Very low key and no pressure. The only disappointment was that they weren't very flexible with the pricing, even though I was paying cash. It was still priced well below other dealers, so I guess I steal got a deal. Throughout the process, I learned sales guys are paid hourly, so all that extra goes right back to the dealer. Kind of disappointing. Brad was great and I wouldn't mind so much, helping him out, but knowing it's not going to him doesn't seem right. Other than that, it was a great experience. If you're in the market for a new or used Honda, go see Brad Underwood at Performance Honda on Rt 4. He will make sure you have all the information in front of you, so you can make the best decision for you!

Cynthia from West Chester

1 de oct. de 2015

Kenneth Powell, Joe Stenger, Brian Flick & Matt Lockwood are all EXCELLENT to deal with! They are professional, courteous & will go out of their way to ensure your satisfaction. I feel extremely comfortable at this Dealer & can not see myself buying a car or getting my car serviced any other place. Their slogan is Spot On...they REALLY DO put a Smile On Your Face!

Cookie the Car Buyer

27 de sep. de 2015

Just bought our 6th Accord from Performance since 1994. We always make sure that we deal with Larry Lancaster, the best car salesperson that we've ever known! He understands our preferences and walks, or drives, us through all of our options. He goes the extra mile to investigate inventory, as far as colors, options, etc., that may not be readily available on their lot, but that he would arrange to acquire from another dealership. Then he got pricing on the cars in which we expressed interest. He said we should think about it and call him on his cell if we had any questions, or we made a decision. We went home, crunched the numbers, called him back that evening with a counter offer on the sale price, and he said he would let us know what they could do. The next morning, he called us and said our bid had been accepted and he would have the car prepared for us. Because we couldn't get there until almost 6pm, which was the time Larry was supposed to get off work, he said "No problem!" and he stayed late to see us through the process and give us our "new car orientation", which is really a computer class these days! Thanks, Larry!! We have had nothing but positive experiences in all of our dealings with Larry and the whole team at Performance. Besides buying our Accords at Performance, we also take them there for all of the maintenance services, and the Service Dept is terrific as well.

Sharon Bishop

6 de sep. de 2015

On Friday, the first day of the Labor Day weekend, I called to speak to a sales person about test driving a gently used Certified Honda CRV I had looked at online. Noticeably, the lady who answered the phone seemed to be genuinely happy. Then I was blessed to have my call transferred to Jason Baker. I told him what I wanted to do. He got the car ready and I was there in minutes. I loved the car and Jason was just great in every possible way. He listened to me. He allowed me to drive other cars to compare and make the right decision for me. He made the experience about me. The customer. That has not been close to my past experiences in car shopping. Jason refused to take another customer until he had fully finished with me and had me in my new car. I must say that I was extremely impressed with this man's work ethic. You don't see this much anymore. He spent most of his day helping me. And I left happy. Really happy. Although I spent, what to me is, a lot of money for my transportation needs, I was confident that I made the right decision. Not just to purchase the CRV, my first Honda, but also to do business with particular this dealership. I will be going back for regular FREE carwashes and service. It's close to home for me and I feel like I made a new friend in Jason Baker. What a great guy! Best dealership for sure!

Tim Billinghurst

5 de sep. de 2015

To Whom It May Concern - i stopped by looking for a new car today and asked a question regarding an issue I was having w/ my 2008 Honda Pilot. Nicole was extremely courteous and helpful. She consulted Ronny who added his expertise and insight to the issue. They offered to look at the car on the spot, no appointment needed. They quickly diagnosed the issue,fixed it and returned my car to me w/in thirty minutes. I was extremely satisfied. Many thanks to Nicole and Ronny for their help and professionalism. They are a credit to your service department and the dealership as a whole. Thanks for all your help today!!! Tim Billinghurst

gurudev9434

26 de ago. de 2015

price was agreed by sales person. i was about to leave to get the card. and Manager call and tell that we can not give to agreed price because the accessory on van already install which i don't want but they say i still have to pay for that accessory. which was not told by sales person please stay away from performance Honda

LuvHotChocolate

21 de ago. de 2015

Working with Ken Powell at Performance Honda is undoubtedly the best experience I've ever had. He listened to my needs and he delivered exactly what I needed. He didn't try to talk me into something that I couldn't afford. He had everything done before I arrived. When I arrived, he had me fill out the credit application; he showed me the car; we drove the car and filled it up. The only reason I had to wait was for the car to be detailed. Ken Powell helped entertain my son. He took me on a tour of the facility. Everyone was so kind. I will never do business with another car salesman; only Ken Powell. The only thing I would suggest at the facility is replacing the carpet in the waiting areas and maybe some charging stations.

SUV shopper

13 de ago. de 2015

Our experience really could not have been any better. From out first visit to the dealership to the arrival and completion of the delivery process. Our salesman Brendan Bettis was very friendly, extremely knowledgable and overall fantastic to deal with! We will recommend the dealership and out saleman to anyone looking to buy a new Honda or used vehicle.i

Richard

12 de ago. de 2015

This was overall a great buying experience. Joe Stenger was easy to work with and helped make the process hassle free.

Neel

11 de ago. de 2015

Purchased a certified pre-owned odyssey from performance honda. We were helped by Mr. Brett Butler. To summarize the experience, it was wonderful. Yes, there were a few minutes of back and forth with the price haggling. But it was definitely a no-pressure dealing and they were genuinely interested to work with us instead of low-balling our offers. I am a keen follower of the car industry and prices and I believe I got a very fair deal. Mr. Brett, our salesman was very honest, polite, personable and professional and I do not think a car salesman could be any better. The finance department was pretty good too and no complaints there. We were not happy with a minor thing with the car, since being used, but they fixed that up quickly for free too.I would definitely go back to performance honda and ask for Mr. Brett if I am in the market for a car again!

DD

10 de ago. de 2015

We purchased our new Accord in 2013 from Performance Honda. I regularly bring it back for oil changes and preventative maintenance. I cannot express how pleased I was with our most recent visit. It was a busy day, and I didn't make an appointment. Your shuttle service dropped me off to grocery shop while I waited. The driver, Roger, was so kind and helpful....to the extent that he even loaded my groceries back into my Accord. The service receptionist was on the ball, was extremely friendly and personable. Great job!

charlie123

10 de ago. de 2015

I recently took my van to Performance Honda for the air bag recall and to get an oil change. I made my appointment and brought the car in on time. I was told it would be an hour and 45 minutes to get done. This surprised me because it clearly states on the recall that it would be only 30 minutes for that and I hope that they could do an oil change in 30 minutes also. So I waited. After 2 hours I noticed my van was sitting in the row of finished cars. So I waited. After another 15 minutes I noticed a service man move my car so he could get another car behind mine out . Then he put my car back in line again. Well I saw enough, I went to the my service guy and asked him if my car was done. He said it was and he had to finish the paperwork. So I went back in and waited. He finally came in with the paperwork and didn't show me the paperwork and said something about my tires were bad or something. He then said have a good day and left. I know I was going to have a good day because I was finally leaving.

Carrie

24 de jul. de 2015

I went into the dealership not knowing if I would leave with a car that day. It was time for me to trade in my old car. Not ever having a Honda before I put all my trust into Jason Baker. Not only was he so very kind as he made this deal happen. He and Eddie worked all day to put me in a new vehicle. I thought it wasn't going to happen or that I was going to have to go used. At the end of the day I left in a brand new Honda CR-V. My dream car. I always settled for what other dealerships would put me in instead of the working for what I want. I am SO HAPPY with the service from Honda Performance Fairfield Ohio and I will continue my business in the future with them .. Go see what Jason can do for you.

SMhomenuk

28 de jun. de 2015

We drove over 4 hrs to take a look at a car we had no idea what to expect. Sometimes pictures do not do justice to a car. The car exceeded our expectations as did the salesmanship of Joe Stenger coupled with the help of Mike Collier. I spoke with Mike regarding the car, he let me know that the car was in the shop with some minor details. He assured me that he would let me know when the car was back from maintenance, and he did. I had made arrangements to be at the dealership around 12:30pm on 26th of June 2015. Mike told me he would not be there that day and setup Joe Stenger to be our sales person. we were late by 2 hrs. I called to let him know. when we arrived we let the reception person know we were there to see Joe, He greeted us with a huge smile and a hand shake and gave us his undivided attention for the next several hours. Once we took the car for a drive and decided this was the car we wanted. We struck up a deal and and before we knew it, we were on our way home. This all in less than 2.5 hrs. The car drove superbly with no issues over the next 4 hrs. with rain all the way home. Thank you Joe for being the kind of salesperson everyone looks and hopes to deal with. Thank you Mike for knowing the right sales person to match up with the buyer. This was the best experience we have ever had over the last 46 yrs of purchasing cars. Dealing with so many underhanded dealerships. Thank you Performance Honda.for being the kind of dealership car buyers hope they are going to. I wish both Joe and Mike great success with the work they do and the caring way they do it. Mike & Tom ( gold 2005 Jaguar X-Type Sportwagon)

Peter Y

23 de jun. de 2015

This was our third Honda Civic from Performance Honda. DJ, Dereje Kiffle was great through the entire process. We got a great deal on a great car! We'll be back!

Ashley R

19 de jun. de 2015

If you are looking for a new vehicle this its the place to go. I traded in my old car for a new honda odyessy and absolutely love it. Roger Hahn was friendly and I would recommend him to anyone looking to buy a new car. He was the best!

Yasir

11 de jun. de 2015

I bought a Honda Odyssey from this dealer this week, the thing that made me drive 2 hours to buy this vehicle from this dealer is the sale department person, his name is Greg Jodrey, he is very knowledgeable, patient with the customer, he try to simplify everything for you and make sure that your are satisfied with your purchase, my overall experience with this dealer is fantastic, I highly recommend this dealer to a friend or family, if you wanna buy a vehicle go directly to Greg (this guy is awesome) and he will take care of you.

Amish Patel

9 de jun. de 2015

I got into an accident and my car was totaled, so I had to get a new car. I live in West Chester, Oh so for me the closest place was Performance Honda. I went to Ken Powell "Ken Kool" to help me buy a new car. Ken was very professional and I had really good experiencing with him. I did not had hassle to bargain for the car. He gave the best price up front. I recommend everyone to go to Ken Powell if you need a sales man who has every knowledge about the car and will save you money. He will tell you straight up what he can do and what he can't. You will be very satisfied with assistance. You will be happy that you went to him to get the car. I have bought new cars before but this is the first time, everyone was done smoothly without too much hassle and it was because of Ken. Thanks Ken for all of your help.

Greg

28 de may. de 2015

Second Honda purchased from this dealer and Ken T. Very easy transaction from a capable guy.

Casi

23 de may. de 2015

I am very happy with the purchase of my 2015 Honda Civic. Kool Ken was very helpful & informative. I will definitely recommend my family & friends see Kool Ken at Performance Honda in Fairfield Ohio

Brian, NEW CR-V owner.

21 de may. de 2015

Very friendly and knowledgeable about the products and services available. Like talking to a friend. No pressure in the purchase. Entire staff in sales and service very helpful.

Lauren R.

20 de may. de 2015

We bought our second car from Performance Honda, and both times it was an easy process. This time we found our car online and set up an appointment to see it. Jason Baker stayed after his shift to let us drive the car, explain the features of the car and negotiate the deal. He was very friendly and patient, answering all of our questions. Everyone that we saw and worked with was very nice and offered quick knowledgeable service. I would definitely recommend this dealership to friends and family!

Masih

18 de may. de 2015

I am very happy with the quality of service which performance Honda provides. Excellent sales team, specially joe , who helped me to buy two cars . I had a smooth process, the time I went in to getting the car keys. Very cooperative and understanding . Joe would try to understand your budget and would show case you car in that limit. He was able to give lots of discounts when I bought two Honda Accord cars. Amazing guy and an excellent gentleman

FrankCAccordHybrid

16 de may. de 2015

I am still smiling! Huge kudos to Matt Lockwood, Joe Stenger, and R. Salaam for providing an excellent car buying experience. This is our seventh Honda, and our best sales/customer service experience yet. Thanks, guys, for all your help!

Todd E.

14 de may. de 2015

We were referred to Performance Honda by close friends of ours and they told us, "It's a bit of a drive, but it's well worth the trip." We live in the Dayton area and we couldn't agree more with our friends description of your dealership. The car buying experience we had at Performance Honda was the best that we have ever had and really showed us what buying a car should be like. The staff was extremely professional, listened to what we were looking for in a van, never tried to 'oversell', and made us feel welcomed and valued as customers. Quite frankly, we didn't feel like we were a piece of meat in the lions den. What started out as simply wanting to gather information turned into us buying a 2012 Honda Odyssey that very day and our entire family couldn't be more thrilled with the experience and vehicle.

JD

11 de may. de 2015

I had been looking to buying a new car for some time now but had not been sure what dealer to go to. I happen to visit Performance Honda recently with a friend of mine that was picking up his car after getting some service done. I was so impressed with the quality of customer service he received that day , that I thought this might be the place to look into getting that car I had been wanting. A few weeks later I went back and purchased a new Civic from Dereje (DJ) Kiffle and the entire buying experience could not had been easier and more stress free. Everyone I worked with at this dealer : from DJ , to the Finance Director to their General Sales Manager was a complete professional and made me feel very welcomed. Performance Honda has gained a loyal customer for life. This is what every shopping experience should be like.

sandy honda fan

9 de may. de 2015

After my first Honda went 256,000 miles I'm excited about my 2015 and how many miles I will put on it.

JDCAS

29 de abr. de 2015

This is my third Honda from Performance. Service has always been top notch: Quick and quality. The first Honda I purchased ~20 years ago: Smooth throughout. I was made to feel welcome and given every piece of information i required. I was encouraged to call if I had any problems or questions. Second Honda I purchase yesterday: Same quality. No high pressure, very efficient, understand of my nervousness at such a large purchase, questions answered and a promise of any future questions or problems taken care of.

PFK

26 de abr. de 2015

I've been driving my fifth Honda for almost a week, and I couldn't be happier with the process of buying a new car than I had at Performance Honda. I keep coming back to Performance Honda in Fairfield, OH because I'm sold on Hondas as great cars and because this dealership makes it so easy to find just the right car for me at the best price. The salesman, Ken Tatsuno (Ken "T") showed me a number of models and we test-drove a 2015 Civic Hybrid and the 2015 Civic EX. I really like the size of the Civic, especially this new 2015 model, and I settled on the Civic EX. Ken pointed out all the safety features on the car and I also liked the financing options that were presented. I was able to trade in my previous Civic with no trouble and everything went smoothly and efficiently. I am looking forward to driving my Civic for several years and will trust the service department to do an excellent job when needed, as in previous years. I love my new Civic!

BD in Dayton, OH

24 de abr. de 2015

I purchased my first Honda Odyssey from Performance Honda (over three other dealers) in May 2013. Performance had a competitive price, really nice sales staff, and highly rated service department. The Odyssey is a great vehicle...read the reviews! Performance contacted me with an opportunity to upgrade from my 2013 Odyssey to a 2015. It took about three hours to reach an amicable agreement (honest) and drive home in a new Odyssey. My thanks to Joe Stenger and Belinda Gribble for getting me there. And, by the way the service department is excellent.

Gary & son Zane

18 de abr. de 2015

I do not have time to sit in a dealership for hours. Got the best price over the internet on exactly what I wanted, 2015 Honda Civic Si coupe Black. Sonya Parker was quick to respond to my needs and to follow up. Went to the dealership and was quickly introduced to my salesman Shane Smith. The manager came out and welcome me to the dealership. Shane took my order, I filled a form for financing and gave Shane my deposit and I was gone. Three days later they had my car. I went in paid for the car signed the paperwork and I had my car. Quick tour of the car by Shane and I was peeling rubber out of the driveway. I wish all dealership were like my experience at Performance.

Happy CRV owner

14 de abr. de 2015

This is my third car from Honda Performance. Obviously I feel comfortable with them. The people were all very nice and understanding with my circumstances. Having had two other Hondas, have used the service dept. with both. Dan Beahr was so helpful during all my service times. With my Crv, DJ was my salesperson, he explained all to me about the car during the test drive and when purchasing. Belinda Gribble was very welcoming and worked with me on selling price. Not real happy with the trade in value of last Honda so decided to sell it myself. Basically I feel very good about Honda Performance and especially my Honda car.

z28cop

14 de abr. de 2015

Excellent Customer Service! Roger Hahn goes the extra mile and then some. I am a very picky car buyer, no matter what car I am buying. Roger was very knowledgable and personal. Roger and the management team were excellent to deal with to help me get my wife a new Odyssey. No pressure and a pleasure to do business with. I have and will recommend Performance Honda to others. I will return for future purchases.

Ms pretty accord sport 2015

14 de abr. de 2015

This was a great car buying experience . They had everything prepared before I got there so my time spent there was for test driving and paper work and I was out the door. Jenny was the best and made sure I understood everything and answered all the questions I had.

CRV Happy!

30 de mar. de 2015

Our test drive and leasing experience this past weekend at Performance Honda was the best we've ever had at a car dealership! Brett Butler was our sales person and Belinda Gribble was our 'show me the numbers' person. Both have fantastic personalities and neither wasted our time playing games that most other dealerships play when you ask for a price, trade-in value, etc. Brett took our information back to Belinda and she brought out a sheet with everything written down in a very short time frame! We were amazed to say the least. They answered any and all our questions, were not pushy and very down to earth. We know that people are quick to voice complaints, so we wanted to make sure you know that you have two very wonderful employees! If we know anyone looking for a Honda, we will surely recommend your dealership, Brett and Belinda to them, new, used or lease!

Gerry T.

11 de mar. de 2015

After going through 20 Honda dealerships across the Cincinnati, Dayton, Florence and Columbus areas in my search for a 2015 Civic LX, the *BEST* experience hands-down came from Performance Honda in Fairfield (www.performancehondastore.com). All the credit goes to Belinda Gribble and her fantastic team: Megan Klopfstein, Jenny Gladwell and Sonya Parker. They were welcoming, respectful and transparent while being aggressive to earn my business with the lowest price. All the other Honda dealerships couldn't do all those things at the same time. The rest were either disrespectful, untruthful when I got there in-person, or really nice but too expensive. If you are in the market for a Honda I encourage you to consider Performance Honda in Fairfield and check to see when Belinda Gribble is there so you can stop in. She tops my list and will easily come back to her for another car.

Gerry T.

10 de mar. de 2015

After going through 20 Honda dealerships across the Cincinnati, Dayton, Florence and Columbus areas in my search for a 2015 Civic LX, the *BEST* experience hands-down came from Performance Honda in Fairfield (www.performancehondastore.com). All the credit goes to Belinda Gribble and her fantastic team: Megan Klopfstein, Jenny Gladwell and Sonya Parker. They were welcoming, respectful and transparent while being aggressive to earn my business with the lowest price. All the other Honda dealerships couldn't do all those things at the same time. The rest were either disrespectful, untruthful when I got there in-person, or really nice but too expensive.If you are in the market for a Honda I encourage you to consider Performance Honda in Fairfield and check to see when Belinda Gribble is there so you can stop in. She tops my list and will easily come back to her for another car.

Casi Bergen

4 de mar. de 2015

I had a great experience with my sales person Kool Ken. I would love to acknowledge that I did not feel pressured at all and his sense of humor was great. This made me very comfortable in buying a new car from Performance Honda. I love my new Honda and would recommend my family and friends to also buy from Kool Ken!

Natasha Kirkendall

2 de mar. de 2015

I just want to take a moment to give a HUGE thank you to Mike "MPH" Heckler for helping me get into a brand new Honda. He was absolutely amazing and the service I recieved was exceptional! I highly recommend these guys if you're looking to purchase a new vehicle. Thank You!

codysorrell

14 de feb. de 2015

Roger Hahn was by the door when a lady greeted us and then he greeted us with a deliteful smile. This is how everywhere should be instead of walking in the place lost. I was impressed that Roger and his finance specialist did absolutely everything to help me and my fiance out. Not just that but Roger knew his position. He knows what he's selling. I recommend out to anyone that is looking to buy a Honda to please go to performance honda!!

wframbes

2 de feb. de 2015

It was time for us to get a new car. Our two sons have done business with Walter for a number of years. They told us go see Walter and he will take care of your car needs. We had met Walter a few years ago so know introduction was necessary. He greeted us and ask what we had an interest in. We told him and he introduced us to a fine gentleman , Larry. Larry was easy to work with .Never in over 50 years of buying cars have we ever met a person so knowledgeable about the product. He explained every answer to our questions so that we totally understood. Walter put together the deal for us and we came back the next day to pick up the car. The paper work was quick and easy. Larry had a sign on our new car announcing that this car was for Kathy and Bill from Performance Honda! Boy did we feel special. If other businesses could be as customer aware as Walter and Larry were with us what a wonderful world we would have to shop in. This is the only place you want to buy a car and get a great price and be treated like a KING and QUEEN. Thanks to Walter and Larry. We will be back.

Sean Lewis

13 de ene. de 2015

excellent experience at performance Honda. Salesman was great. Car was excellent.This is my third car with this dealership.

dthomas59

9 de ene. de 2015

I started my search online with Sonya. She was very good at keeping in touch but not pushy. I don't enjoy the hassling over the price. So I named a price I didn't want to go over. Sonya sent me pricing on different Pilots for me to consider. On Thurs night I set up to go for a test drive with Roger. I was leaning to the EX Pilot. But I asked Roger if I could test drive the Ex and the EX-L... I left with the EX-L because the deal they offered me well I just couldn't pass it up.. It made no sense to take the EX at that point. I LOVE my new Pilot. Thank you Sonya, and Roger and Jason for making this an easy experience. Also David was very nice to check on us as we were waiting to see Jason.

Pleased with my Pilot

1 de ene. de 2015

Having had a great experience buying a Honda in 2008, when I decided to buy again, I didn't even look anywhere else but Performance Honda. And Ken Powell and the Honda team did not disappoint. I appreciate that I contacted Ken originally using social media and he replied promptly and had completed a lot of research for me before our appointment. He was friendly, helpful, and genuine. A process that I have found can be intimidating was easy. I was reminded why I love the Honda company, the Honda product, and this dealership.

joeb

1 de ene. de 2015

We solicited quotes from five dealers and met with three including Performance in Fairfield. Belinda and Jenny were by far the most helpful. They gave us a reasonable quote. Jenny stayed late to help us. They stood behind their e mail quotes. there were no hidden charges or add on's. (I can't say the same for their competitors with whom we met). This was the best car buying experience I have ever had and I would definitely recommend Performance Honda in Fairfield and these ladies!! Kudos!

Ben D.

31 de dic. de 2014

My transaction was via the internet. Initial communication was with Sonja. We were able to arrive at a great price. When visiting the show room yesterday, I worked with Jenny who was terrific in putting everything together. The finance manager Salaam, Rau was able to put an acceptable loan together in a very short time frame. I whole heartily recommend purchasing a vehicle via the internet as a lot of ground can be covered in a short period of time.

dapate

1 de dic. de 2014

Performance in Fairfield offered the best price in comparison to other Honda dealers in our area. We have bought from Fairfield Performance before, which is another reason why we did not hesitate to visit them again. Our sales rep Jenny was easy to talk to and we never felt pressured. Richard in finance, was wonderful as well. We appreciate how easy they both made the experience for us and of course we recommend Performance Honda to anyone looking to purchase a new car.

huntingfan

4 de nov. de 2014

First time buyer. Very good experience. Salesman was excellent.

ahlamquran

30 de oct. de 2014

Frank really made my car buying experience hassle free! I was in and out in no time and was very happy with the service I had received. He was very friendly and honest. I was able to get a great purchase for a great price!

Tough to Please, did business with Ease Emily

29 de oct. de 2014

Larry greeted us at the door and he was very attentive to me, not just my husband. Although we bought an Acura, he was very knowledgeable on a brand other than just the Honda. The paperwork is clear and precise, negotiations involved only 1 approval from the General Manager Matt, who came out to greet us. The car was spotless, the scratch we found on the back of the trunk, and a spark plug short were taken care of right away. No back and forth, they did what was right. Richard financed our car and was not pushy on the warranty, although we felt comfortable buying one after my husband and I viewed the options. We felt good about our decision. Richard knew so much about my Acura Integra TL , even as a finance guy! Laid back, but knowledgable, a very comfortable process .. and free popcorn.. always a plus! When I walked out after buying my car, they had balloons on it and a banner congratulating me- that's a great customer feel good experience. Thanks to Performance Honda!

MsDebra

28 de oct. de 2014

I bought a new 2014 Civic EX-L from Performance Honda about a week ago. Stopped in for a test drive but wasn't planning to buy that day. A friendly and helpful salesman, Amit Kumar, greeted me shortly after I walked into the showroom and arranged the test drive. It turns out that the car I test drove was the exact car I wanted so we starting talking about price and I ended up being offered a price I couldn't resist. Negotiations from that point were relaxed and easy. Amit was professional, considerate, patient, and respectful. I didn't feel pressured or deceived. Before I drove off the lot, Amit made sure the car was clean and the gas tank was full then he reviewed the features with me and connected my smartphone with my new Hondalink system. It was the best car purchasing experience I've ever had. I definitely recommend Amit and Performance Honda and will be back the next time Im looking for a new car.

MsDebra

27 de oct. de 2014

I bought a new 2014 Civic EX-L from Performance Honda about a week ago. Stopped in for a test drive but wasnt planning to buy that day. A friendly and helpful salesman, Amit Kumar, greeted me shortly after I walked into the showroom and arranged the test drive. It turns out that the car I test drove was the exact car I wanted so we starting talking about price and I ended up being offered a price I couldnt resist. Negotiations from that point were relaxed and easy. Amit was professional, considerate, patient, and respectful. I didnt feel pressured or deceived. Before I drove off the lot, Amit made sure the car was clean and the gas tank was full then he reviewed the features with me and connected my smartphone with my new Hondalink system. It was the best car purchasing experience Ive ever had. I definitely recommend Amit and Performance Honda and will be back the next time Im looking for a new car.

Kristinmontalvosuer

7 de oct. de 2014

Most people dread car shopping but at this dealer, Amit in particular was not pushy what so ever. He respected our requests, was patient with our indecisiveness, informative with the vehicle, and overall a very friendly guy. He even played with our son and was honest about the pros and cons of the vehicle. Our experience was great and they got the color and model of the van we wanted within 12 hours of our request from Kings Honda whom we refused to give our service to because of how unprofessional and sleazy they were. They matched our prices and financing that USAA provided through their car buying service and we didn't have that pressure to haggle. I will be buying any and all future cars from Amit and his team! Thanks!

sparkssk

30 de sep. de 2014

I highly recommend Performance Honda to anyone looking to purchase a new or used car! Our salesman, Joe Stenger, is an awesome salesman! No pressuring and will work with you on the price. I just purchased a new 2014 Civic about two weeks ago and love it...got an excellent deal! Our daughter also needed a good used car that was dependable to drive back and forth to college everyday. We again spoke to Joe Stenger and he worked with us until we found the perfect vehicle for her. We were able to purchase a used CR-V and she absolutely loves it! Thanks to Joe and his wonderful team at Performance Honda for getting us the vehicles we were needing!! I have to mention the financial officer as well. Jason Lake is a great person and he is there to go over "everything" with you on your loan and doesn't try to pressure you into purchasing extras if you don't want them. He is there for the customer...great guy! I love Performance Honda and will recommend them to our friends and family! Oh the service guys are great too!

MB

29 de sep. de 2014

I bought my fifth car at this dealership. Repair department is poor but had dealt with one salesman with my other cars thought I give them another chance. Purchase of the car went very well with a different salesman. I was asked about using the service department and told him about my poor experience with service. He assured me that a manager would call me. Instead I get automated emails asking about my experience. We had to call to get the temporary title on the new car. Received it on Friday two days before the temporary tag expired. Spent Saturday morning at the DMV. Won't buy another care from Performance.

Loyal Honda Girl

28 de sep. de 2014

I love my new CR-V. I went to Performance Honda on Rt 4 just to look. 2 hours later I walked out with a new vehicle. The sales and finance staff were great. No high pressure sales. They were very friendly and answered all my questions.

loriharmonburns

26 de sep. de 2014

If you are in the market for a new car, I would highly recommend you speak with Jason Baker at Performance Honda. I just bought a 2014 Honda Accord. Love it. Great no hassle experience.

Kristina P

24 de sep. de 2014

After an exhaustive search at many of the area Honda dealerships, my husband and I recently bought a Honda Pilot from Performance Honda in Fairfield, Ohio. The lot is expansive, offering many options for each make and model, and the showroom is clean and inviting. We were fortunate to work with Joe Stenger, who is the perfect combination of professional and down to earth. Joe is extremely knowledgeable about the various cars and was beyond helpful when considering our financing. Above all, Joe was pressure-free, and we found him to be genuine and trustworthy. In addition, he was kind, patient, and willing to answer every question that surfaced as we moved through the process. (We tend to ask everything. Twice.) Joe listened to our needs and paired us with the perfect car, all the while making our purchasing experience both comfortable and enjoyable. We highly recommend both Performance Honda and Joe Stenger.

kristina.purnhagen

24 de sep. de 2014

After an exhaustive search at many of the area Honda dealerships, my husband and I recently bought a Honda Pilot from Performance Honda in Fairfield, Ohio. The lot is expansive, offering many options for each make and model, and the showroom is clean and inviting. We were fortunate to work with Joe Stenger, who is the perfect combination of professional and down to earth. Joe is extremely knowledgeable about the various cars and was beyond helpful when considering our financing. Above all, Joe was pressure-free, and we found him to be genuine and trustworthy. In addition, he was kind, patient, and willing to answer every question that surfaced as we moved through the process. (We tend to ask everything. Twice.) Joe listened to our needs and paired us with the perfect car, all the while making our purchasing experience both comfortable and enjoyable. We highly recommend both Performance Honda and Joe Stenger.

czeller36

22 de sep. de 2014

Roger was great to work with in finding our new van. He met with us a couple of times, was very patient in answering all our questions, had great follow-through, and ultimately found us a great van for our needs and at a great price. Also, he got us a fair amount for our trade. If you are interested in a new or used car, head to Performance Honda and ask for Roger Hahn, you won't be disappointed.

sparkssk

15 de sep. de 2014

This was my first time purchasing a new car. I love Honda's and Joe helped me get exactly what I wanted, a 2014 Honda Civic EX. He was very friendly, upfront with the price and he didn't try to sale me extra options I didn't want...he gave me exactly what I asked for and I got my Civic at a great price at a really good interest rate! If you looking for a car, go to Performance Honda and ask for Joe Stenger!! Thanks Joe, I will definitely be back when it's time to purchase another car!!

Ashmpence

10 de sep. de 2014

Jason was wonderful to work with. All of my questions were answered and I walked out happy and with a new car. I would recommend performance honda to anyone and look forward to purchasing future vehicles with them!

Lori Trahan

6 de sep. de 2014

Joe Stenger was an honest straight forward guy who helped us find the right car. The whole buying process was 2 hours from driving on the lot and driving off the lot. Financing was easy and everyone was super nice. It was even on a Sunday! I will definitely come back to buy another Honda.

Dave T

30 de ago. de 2014

I recently purchased a Honda Civic from Performance Honda. The process was easy, once I identified exactly what vehicle I wanted. My salesman was very respectful, and made the process quite enjoyable. The finance department was a lot of fun as well. Overall, purchasing a new car is a challenging process, but I have no concerns with Performance Honda.

HONDA ACCORD EXL

30 de ago. de 2014

I have been a long-standing, loyal customer of Performance Honda, on Rt. 4. The reason is the impeccable and personable service of Mr. Robert Williams, who always seeks ways to satisfy Performance Honda's customers. Mr. Williams has always "exceeded" my expectations. Very recently, I was also helped by Mr. Joe Stenger who was very patient with my questions and concerns in the process of making a relevant decision about an automobile purchase. I found him to be "professional"! However, "however", I was disappointed at the answer that I received when I asked for a better price on the purchase of the vehicle. Well, the discount offered, by Performance Honda's manager, was 1.3% of the incipient purchase price. Mr. WILLIAMS and Mr. STENGER please let me know when you move on to another dealership.

nicholasmcglothlin

30 de ago. de 2014

Did a great job on getting me a competitive price on my new Accord. I would recommend him to anybody looking for new or used.

Mary

28 de ago. de 2014

I had a great overall experience at Performance Honda in Fairfield, Ohio on Saturday. Alex Cruz was awesome with answering every single question I had, and made me feel like an important customer to him. I would definitely recommend this dealership to anyone looking to purchase a new car. Alex & Jason get a 5 star customer service rating from me. Thanks so much Alex & Jason from Performance Honda!

Peggy Hofmann

27 de ago. de 2014

Alex Cruz did a fantastic job of showing the quality of the car, and the features that make that car right fir us. He was very friendly, polite and had a smile through the whole time. Alex served us with concern and smiles. We would definitely use him again if in the market for another car.

Matt H

26 de ago. de 2014

Worked through their online department. It worked seamlessly. Best experience buying a car yet.

Oldfisherman

25 de ago. de 2014

I took my accord in for repairs and after hearing a young gentleman talk to his salesman about his new accord I decided to check them out. I approached Korey with some questions and he was able to answer all of them! They gave me a good amount to trade in my old accord, paid for my service bill, and Korey helped me set up my new phone stuff on the car as well. Very very satisfied and I would recommend korey to anyone and every one!

SH

24 de ago. de 2014

A couple years ago, I needed a new car and went to several dealerships. There was no comparison to Performance Honda and the other dealerships. Performance Honda offered excellent customer service and a very clean and friendly environment. I really appreciated their refreshment bar and free beverages. I was very impressed and decided to take the car that I purchased there to their service department for all my oil changes and what not. They too are super friendly, timely, and efficient. Recently, I decided that I wanted to upgrade my car and there was no question in my mind of where to begin my search. I went straight to Performance Honda and was impressed all over again. This time, it was even better than the first time. I was approached by a very professional and friendly salesman, Michael Collier. He assisted me in finding the perfect car for me and he really took his time to explain every detail. He was very knowledgeable and right away I knew I could trust him. He made the process very smooth and made me feel at ease. I felt very confident that he got me the best deal possible and he really advocated for me which I appreciated. He made sure I was comfortable and entertained during the waiting process which we all know can be long. Also, I worked with Robert Williams in finance and he was extremely helpful. He was very friendly and made the boring paperwork process fun! Overall, I would recommend this facility to anyone and everyone because of the friendly staff and great customer service. Thank you!

Satisfied Customer

23 de ago. de 2014

I came in to Performance Honda not expecting to find a car for me. I worked with Korey and within moments he had a car in mind. It was perfect! I'm a hard person to wow and Performance has once again wowed me. I've driven Hondas my whole life and I'm buying them from Korey at Performance from now on.

HarryatERARealty

5 de ago. de 2014

I didn't think I would qualify but Honda worked with me and got me in a 2014 Honda Accord. ...great car !!!

Jackie

4 de ago. de 2014

After calling to make arrangements to test drive a car we again called to confirm the appointment, We then drove from Dayton to Fairfield which is approximately a 40 mile drive only to be told "the car hadn't been through the service department yet and therefore could not be test driven". This was a preowned vehicle so I suppose you are only a "Valued customer" if buying a high dollar new vehicle!.

DogLover

25 de jul. de 2014

I recently purchased a CR-V at Performance Honda, and Jason Baker was an awesome help! He was polite and accommodating, as well as patient with the many questions I had about the vehicle. His customer service was the reason I came back to the dealership to purchase the car. Had it not been for an unfortunate experience with a different salesman at this dealership, I would've given the customer service 5/5 stars.

erickamc

22 de jul. de 2014

They just sold me a 2015 Fit and the whole experience from start to finish was awesome! Sarah Hursell and Belinda Gribble helped me get the car I wanted, at the best price around! Free car washes for life and a free first tank of gas, too? Yes, please. They also came and picked me up so that I could get my car the minute it was in stock. You cannot beat that kind of customer service!

Bill

22 de jul. de 2014

I really enjoyed buying a car from Performance Honda. They made it very easy for me. They came in at a comfortable price that we both could work with. The sales person was very helpful. I would shop with them again.

New Honda owner

22 de jul. de 2014

I would definitely recommend our salesman, Corey, who was friendly, knowledgeable and courteous. Looking for a car isn't high on my list of things to do, but our experience with Corey made it easy.

erickamc

22 de jul. de 2014

They just sold me a 2015 Fit and the whole experience from start to finish was awesome! Sarah Hursell and Belinda Gribble helped me get the car I wanted, at the best price around! Free car washes for life and a free first tank of gas, too? Yes, please. They also came and picked me up so that I could get my car the minute it was in stock. You cannot beat that kind of customer service!

Ryan D.

17 de jul. de 2014

Was shopping for a new car and wanted to see what Honda had to offer. My salesman Korey could not have been better or easier to deal with. He was very knowledgeable and really cared to listen to what I had to say and what I was looking for. He steered me in the right direction without being pushy and made me feel confident and comfortable in my decision. I couldn't be happier with the service or my new Civic.

agleason

15 de jul. de 2014

I had a great, friendly experience recently at Performance Honda in Fairfield, Ohio. Jason Baker was my salesman and he helped put me in a car I am very happy with. This dealership also helped me get a better rate through their bank which helped me with the purchase. I am excited to take advantage of the free car washes they provide, and look forward to a long standing relationship with this dealership.

50MPG Family

23 de may. de 2014

Purchaced a used Toyoto Prius. The sales rep was very friendly and quick to meet our questions and needs. The buying process was hassle free, fast and easy. Our car is in impeccable shape with a outstanding and clean record,,very pleased!!

kkummler

21 de may. de 2014

I had email correspondence with both Jennifer and Megan prior to coming in. I was quoted a price. Upon arriving, I was greated by many and felt welcome. Both Jennifer and Megan were helpful and answered all my questions. I even received a follow up from Megan the next day. I love my new car!! The dealership is easy to work with and has kind, knowledgable staff.

germaine anderson

19 de may. de 2014

Very professional salesperson(Ken T). Went over very thoroughly features of car. A little more wait time to see finance person than expected. This is the third car I have leased with Ken's help.

fosterk

11 de may. de 2014

Everyone with whom we came into contact at Performance Honda was welcoming and friendly. We had a great experience with Amit, who sold us our new CR-V. The entire process was easily handled. Amit Kumar was efficient and very knowledgeable in explaining all the choices and decisions that needed to be made by us. We highly recommend Performance Honda to all our friends and family members.

Joe

7 de may. de 2014

Absolutely superb experience buying from Performance Honda. We worked with Megan K. in Sales and Robert for finalizing the contract. Both were extremely friendly, professional, and we found the prices very aggressive to anywhere we could find. We worked almost entirely by phone, and the dealership was flexible with times to meet and pickup, and really made our experience great. I would highly recommend Performance Honda. Superior experience!

Bob Witte

7 de may. de 2014

Jenny and the internet sales team made this a straightforward and professional experience.Richard the office man was very knowledgeable and helpful in explaining all the available programs.Jenny gave good instructions on the new vehicle functions.

JD

4 de may. de 2014

I like the way they treated and buying process was very smoothly and transferred,

emmaladee

28 de abr. de 2014

I had been planning on purchasing a new car in late May, but when my car (a 21 year old vehicle), started acting up and needed some pretty extensive work, I moved the purchase date of my car up a month. Megan was so wonderful through everything and really helped to get everything squared away for me in just three short days. She handled my 10,000 questions with precision and kindness. I could not be happier with my new Honda purchase and will recommend everyone go see Megan!

Ihawkeye

16 de abr. de 2014

I drove from Dayton because Megan told me that she would give me a better deal. When I arrived Megan met me and my wife and we proceeded to the cars that she told me she had. She gave me a great deal and was so professional and courteous. Bought car and was out of there in less than 2 hours on a Sunday. Well done Performance Honda and staff!!!!!

Ken W

16 de abr. de 2014

Our experience with Performance Honda was wonderful. Jenny Gladwell, our sales consultant, was a pleasure to work with. She was very professional during the entire process. After scheduling a test drive, she was timely in responding to all our questions, but never pushy. She was very knowledgeable about the vehicle, but also willing to check with others, if needed, to make sure the information she provided was accurate. After we decided to purchase a pre-owned Honda CRV, the paperwork and delivery process was smooth, painless and uneventful. The dealership even provided a full tank of gas! We would highly recommend Performance Honda to anyone seeking a pleasant car buying experience.

bahgat

22 de mar. de 2014

I would like to give a 5 star excellent service to mr ken tatsuno.when I called two days ago about the used Honda civic that saw on line I was very happy that he answered the phone because he sold me the car probably from our first conversation .he was very professional .patient and very knowledgeable he gave me all the info that I needed over the phone and gave me appointment to see the car on his work day .he also sent me email confirmation about our appointment when I went to see the car he was very very nice ,caring and professional he answered all my questions and spend plenty of time with me and helped me to buy the car after many years of hesitation to change my old car .thank you mr tatsuno and I will come again and see you if myself ,family or friends need a car because I will know they will be in good hands .mr tatsuno deserve to be promoted to the top position at Honda because he really deserve it .thanks

C Froehle

21 de mar. de 2014

If you have never shopped at Performance Honda, you are in for a treat! This dealership knows how to care for the consumer. They listen to you, stay within your financial needs, and provided excellent service and products to the customer! Ken T. took superb care of us and not once did we feel pressured to buy. Ken took great care to make us feel welcome and find exactly what would fit our needs. I will never shop anywhere else!

bahnas2011civic

21 de mar. de 2014

I would like to give a 5 star excellent service to mr ken tatsuno.when I called two days ago about the used Honda civic that saw on line I was very happy that he answered the phone because he sold me the car probably from our first conversation .he was very professional .patient and very knowledgeable he gave me all the info that I needed over the phone and gave me appointment to see the car on his work day .he also sent me email confirmation about our appointment when I went to see the car he was very very nice ,caring and professional he answered all my questions and spend plenty of time with me and helped me to buy the car after many years of hesitation to change my old car .thank you mr tatsuno and I will come again and see you if myself ,family or friends need a car because I will know they will be in good hands .mr tatsuno deserve to be promoted to the top position at Honda because he really deserve it .thanks

C Froehle

21 de mar. de 2014

Ken was wonderful to work with! He was patient and kind - very honest. He made the buying experience pleasurable and treated us like guests in his home!

Mcfarljb

18 de mar. de 2014

Brendan was awesome with helping us get the deal and Odyssey we wanted. He went the extra mile to make our experience a great one. We had our 2 month old with us and Brendan really helped out with accommodating us. My wife and I would recommend Brendan to anyone looking for a new/used car or van.

dbernard21

14 de mar. de 2014

I would HIGHLY recommend Belinda Gribble(Internet Sales)& Wesley Jett(Product Specialist) who went above & beyond to make sure I drove away in my new Honda Accord. I would definitely send a family member or friend when interested in a new vehicle. Everyone from the sales manager(Dave) to the finance manager(Robert) made me feel comfortable throughout the car buying process. I look forward to being part of the Honda Family for years to come. Because that's exactly how they make you feel when you drive away, like your part of the family.

Shawna Pearson

13 de mar. de 2014

I had been looking at different models for months and one stop at the Performance Honda in Fairfield and Wes Jett supplied me with all the information I needed to feel comfortable in purchasing a new vehicle. He was very knowledgable and very helpful. He really went that extra mile and I appreciate all of his hardwork. We purchased the Honda Crosstour and it is the best car I have ever had. Thanks Wes!!

J Mickler

11 de mar. de 2014

I came into Performance Honda to trade in my car for a Honda CR-V. I worked with Jennifer and could not be more pleased she and the dealership worked with me to put in the right vehicle. They work very diligently to resolve the problem of negative equity in the vehicle I was trading in and the CR-V I leased. They answered all my questions and were very upfront with me all in all a most favorable experience. I would be very comfortable in recommending Performance Honda to a friend or business acquaintance.

Steph S

10 de mar. de 2014

I was lucky enough to have Ken Tatsuno as a salesmen. I ended up going home with a car I love while staying within my budget. Great customer service!

happyfamily

10 de mar. de 2014

My experience at Performance Honda was awesome. Jenny and Megan were our sales women, they took the time to get us in a new Odyssey that we love, for the price that we needed! Thanks to both of them for being professional, honest and helpful!!

Joe Hickey

10 de mar. de 2014

I just bought a new Honda Odyssey from Wesley Jett at Performance Honda. By far, this was the easiest purchase of a car that I have ever made. Wesley made sure that he got us everything that we wanted in this vehicle, he answered all of our questions, and he had it ready fur us when we arrived at the dealership. He was a pleasure to work with and would highly recommend him and Performance Honda to anyone that is looking for a new Honda.

DanKnight

10 de mar. de 2014

My husband, Dan, was on the phone several times with Brendan Bettis before we even came to the dealership. We appreciated his courtesy and his willingness to work with us and get us the best deal possible. We also appreciated Dave Berning's willingness to make sure we got what we wanted at the price we could afford.Richard Benaidrene was very thorough in his explanation of the financial aspect, and patient with us when we had questions.

JosephHickey

9 de mar. de 2014

I just bought a new Honda Odyssey from Wesley Jett at Performance Honda. By far, this was the easiest purchase of a car that I have ever made. Wesley made sure that he got us everything that we wanted in this vehicle, he answered all of our questions, and he had it ready fur us when we arrived at the dealership. He was a pleasure to work with and would highly recommend him and Performance Honda to anyone that is looking for a new Honda.

pipbauer

8 de mar. de 2014

I had a great experience at Performance Honda. My salesman (Michael Collier) was extremely helpful. He understood what I was looking for and made the car buying process extremely easy. I would recommend visiting Performance Honda.

Liz

7 de mar. de 2014

This review is for Joe Stenger. As long as Joe is with Performance Honda - I buy my Honda's at Performance. Thank you Joe. You put a SMILE :) on my face.

OK

7 de mar. de 2014

Was a little frustrated with the "bate and switch" of quote pricing that included more than what was initially discussed. I was told a monthly payment that included more than the initial cost, but included options that had not been discussed at all, They were misleading as to the actual amount of those options. I would much rather have had upfront discussions of options and cost. I knew this was going on, since I had already done calculations of finance and cost prior to coming to the store, but didn't appreciate the manipulation. In spite of that, pricing was competitive, store was clean and inviting, sale people were friendly and inviting.

Heather V

7 de mar. de 2014

Joe S was our salesperson he did a top notch job working with us. Professional and courteous!

GoodyGirl

7 de mar. de 2014

I don't usually write reviews for anything, but I would like to give credit where credit is due, and thank Joe for the great buying experience.

Kjbarwick

7 de mar. de 2014

I've bought 3 cars from Richard. He's an honest, knowledgeable salesman who has always worked hard to get me a fair deal. I've been pleased with all my experiences at this dealership. Thanks to both Richard and Roger in helping me find used Cars for both of my sons. I appreciate your hard work. I'll definitely be back for my next new or used car.

Reds2014

6 de mar. de 2014

When I was communicating with several dealers through the internet, Megan was by far the most professional and efficient. I went to Performance Honda and it was the easiest car buying experience I have ever had. I would recommend Megan and Performance Honda to anyone!

INaHurry

6 de mar. de 2014

Easiest car-buying experience I've ever had. LOVE MY NEW CAR - love Joe Stenger. Good coffee, too!

Zach Gillespie

6 de mar. de 2014

Was comparing the 2013 civic to the Dodge dart. I had went to dodge first but after working with "big john" I was not impressed at all. I went to Performance Honda and met with Wes Jett. He was very knowledgeable about the civic and made me feel right at home. Highly recommend Wes to anyone in the market for a vehicle.

SusieRiley17

6 de mar. de 2014

????? My experience at Performance Honda was great! The employees were very helpful and super welcoming. The sales consultant that helped us was very helpful, patient, and ultimately made sure we were happy with the car and monthly cost before we purchased. If anybody is looking to buy a new or used car go to Performance Honda and ask for Wesley Jett.

Reds2014

6 de mar. de 2014

When I was communicating with several dealers through the internet, Megan was by far the most professional and efficient. I went to Performance Honda and it was the easiest car buying experience I have ever had. I would recommend Megan and Performance Honda to anyone!

fmanzon

5 de mar. de 2014

The sales representative was very helpfull, friendly and courteous.

thompseeslp

5 de mar. de 2014

My dealings with Wesley Jett at Performance Honda were seamless. From internet quote, to telephone dealings, to test drives, car information, negotiations, thru purchasing, Wes offered a laid back, pressure free atmosphere to investigate my model of choice (CR-V), and left me feeling happy with the product and the price. Everyone was friendly and efficient. The facilities were comfortable and the refreshments were nice during the minimal waiting periods. Overall, I got a great product at a great price. Wes quoted me over the phone, then was able to exceed my expectations during negotiations at the dealership, when I chose some different amenities on the car once there. A previous Toyota girl, this experience was good enough to have me not look back. LOVING my new CR-V! Looking forward to future dealings with performance Honda. I have already recommended to a friend.

Sopsutton101

5 de mar. de 2014

Jennifer was easy to work with, and made buying a new Honda fun! I love my new Honda. Performance Honda was a very good experience. The finance manager Robert was a pleasure as well. I would recommend them to anyone!

zgillespie62

5 de mar. de 2014

Was comparing the 2013 civic to the Dodge dart. I had went to dodge first but after working with "big john" I was not impressed at all. I went to Performance Honda and met with Wes Jett. He was very knowledgeable about the civic and made me feel right at home. Highly recommend Wes to anyone in the market for a vehicle.

Joseph02

5 de mar. de 2014

Performance Honda was picked over the other local Honda/ Toyota dealers in the area for three simple reasons. The first reason was they had the vehicle I was looking for. The second was they beat out the price of their competition. They gave us their bottom line when the other dealerships were either not responsive, or wavered in what they could offer. The third and most important reason was their sales person. As it worked out I was introduced to Joe Stenger. He was fair, and didn't try to do the smoke and mirror routine as many sales people do. He gave us honest answers to our questions. He impressed me in respect to his care for the customer. He also did a great job in his follow ups during and after the sale. Overall he did a great job working with us. I've owned my Honda Ridgeline for two months now, and Joe still takes the time out of his busy day to touch based, and check on how my vehicle is performing. I believe if you do your research prior to making a purchase, and find the right dealership that is lucky enough to have the right sales person like Joe. Then it is a successful formula for both the dealership in respect to repeat sales, and the individual regarding complete customer satisfaction.

ChristineJJJD

4 de mar. de 2014

Ken "T" Tatsuno made buying my 2011 Honda Civic extremely easy and hassle free. He was also very informative and answered all my questions in terms that I could understand. He was very kind and had great customer service. I strongly recommend going with Performance Honda and requesting Ken "T" Tatsuno as your salesman. You will have a great experience too!!!

thompseeslp

4 de mar. de 2014

I recently feel on stressful times during this awful winter season, after an unfortunate accident which totaled my car. Not only was the accident stressful, but there was the added burden of trying to find new transportation in a short period of time. Unwilling to settle without some research, I spent a week in a tiny rental car, affectionately deemed the "tin can", researching new car makes and models online, getting online quotes, visiting dealerships and test driving vehicles. No experience was more relaxed and successful than my dealings with Wesley Jett at Performance Honda. From internet quote, to telephone dealings, to test drives, car information, negotiations, thru purchasing, Wes offered a laid back, pressure free atmosphere to investigate my model of choice (CR-V), and left me feeling happy with the product and the price.All involvements with the dealership from sales(wo)men (Belinda came in with the awesome assist on the numbers front) to financing (Richard was informative, efficient, and very helpful) were relaxed and positive. People were friendly and efficient. Wes, in particular, went above and beyond by following me to drop off the little "tin can" after purchase, helping me to set up my cell phone via Bluetooth hands free before I left the lot, and follow-up after the sell to make sure all was well and I had no questions.The facility was comfortable and the refreshments were nice for the brief waiting periods. I am looking forward to future dealings with Performance Honda, including maintenance and lifetime free car washes! Loving my new CR-V!

Don S.

2 de mar. de 2014

Excellent sales!! No pressure sales from Joe Stenger. Had a great experience and will be a repeat customer. Joe answered all my questions and was very helpful in making my decision. Highly recommend!!

Honda owner

2 de mar. de 2014

Received excellent service! No hassle when I purchased my vehicle. Best experience ever while purchasing my car. No pressure sales!

DATaylor

26 de feb. de 2014

Competitive pricing and outstanding service from both sales and finance departments!

murtyn

26 de feb. de 2014

We have been a regular customer of Performance Honda for service needs of our two cars. This is the first time we worked with Megan. Megan provided outstanding service and helped us buy our new Honda Civic in record amount of time. We have not met a more friendly or efficient sales person. She made the deal happen within 2 hours of contacting her by email and was very courteous and friendly and kept us informed throughout the process, while working with her supervisor who was not available in office, that day being a Sunday. It was frustrating at times to deal with sales people at other dealerships as we could sense lack of sincerity. Experience with Megan was different and she was sincere, respectful and helpful. First impressions matter and she gave us very good impression that she was someone we could work with, with her courteous and friendly conversation over the phone. As a result, we did not visit any other dealerships and worked with Megan on the price we were comfortable paying after talking to other dealerships. Megan was very attentive through the process and answered all our questions knowledgeably and even asking us if we have any more questions. She made sure that car was well detailed before she turned the keys to us. She made sure we have a "smile on our face" as we left the dealership.We wish her much success and look forward to talking to her for our future needs.

SP

25 de feb. de 2014

I purchased my first Honda in 2003 from Performance Honda. I went back recently to purchase a new car because I sold my 2003 Civic. I ended up buying another Civic EX - a 2014. I knew I wanted another Civic but I still did extensive online research getting information about the 2013 and 2014 Civic EX...features, gas mileage, safety, etc....as well as pricing from multiple dealers. I received a very low price from another large dealer in the Cincinnati area and went to look at the car and do a test drive. Then we started the pricing game. Seems that their online price was MUCH lower than their out-the-door price and when they wouldn't budge on the price, I decided to go to Performance. They gave me a great out-the-door price so I feel like I get a good deal. Britt Bauer was great to work with. He came in on his day off to help me find a car. He was not high pressure, he answered all of my questions, he let me drive the car in silence so I could listen to the car and check out all the features. He also helped me set up some of the features- my phone, presets on the radio, some of the menu items, etc. My whole family has purchased their cars from Performance and we intend on staying with them. I hate car shopping, but Performance - and Britt - made it much easier than I expected.

tuttlecc

25 de feb. de 2014

The dealership was clean, organized and well run. It is a high volume operation. Ms. Klopfstein was low pressure, and paid a lot of attention to detail. The price was great with no haggling or games. The car was beautifully prepared when I picked it up. One of the best car shopping experiences I have ever had.

Customer28749

24 de feb. de 2014

My friend called me to tell me to visit because she was looking, her husband talked to Wesley and felt he would be a good person to meet with. I was reluctant to purchase a Honda because I had heard that repairs were expensive. I had a bad experience at another dealer and did not feel like going through that again. I decided to stop by to check it out. I felt that Wesley was straight forward and he did not "double talk" and he seemed honest. After I drove the car, I was sold. The ride was much much more smooth than the ride in the Elantra. I did not feel pressured and I really liked the car. My experience at your dealership was much more pleasant than my experiences elsewhere.The car is at the top of the ratings in safety and in reliability. I hope that my experience with your service department will go well also. I have talked to other sales people and felt that some of them were dishonest. I felt disrespected during the bargaining process with other dealerships and that offended me.So, if all goes well, you have gained a very loyal customer.

Brendan Bettis

23 de feb. de 2014

Brendan Bettis was the BOMB.com. He took care of everything over the phone. The next day all I had to do was pick out the honda odyssey I wanted.......whoop, whoop!!! He was very hands on, informative and he knew his stuff. Don't let the young age fool you. 2/22/14 was a good day at performance honda. I would recommend Brendan to ANYBODY. Satisfied Customer

Jerry

20 de feb. de 2014

Jenny was great! No gimicks, no tricks. Performance Honda was outstanding with my process.

Scott249

19 de feb. de 2014

Excellent experience buying from Performance Honda. We had done extensive research and knew what we wanted prior to contacting them. Bob Brewster and his team were very easy to deal with and made our purchase of a new Odyssey very low-stress. I have never been a big fan of wasting an entire day at a dealership when going through the buying process. I sent three emails over the course of 45 minutes and the deal was done at a great price. We spent a total of 1 hour at the dealership signing financing paperwork and learning the ins-and-outs of the new minivan. I would HIGHLY recommend that anyone looking to make a purchase in the future keep Bob Brewster and his team at Performance on your short list.

jjmc3d

18 de feb. de 2014

Pleasant salesman, Brendan... However I was impulsively and with limited time and was continually told that it wouldn't be much longer. I realize the buying process takes some time, but some of the forms and questions couldn't have processed altogether and not one at a time. Seems like the higher up could care less for my time.

Hammer9

15 de feb. de 2014

We worked with Belinda Gribble - she is great! This is our 3rd Honda CR-V (we bought 2 CR-Vs last year from another dealership). Great car. Belinda is easy to work with - highly recommend her and Performance Honda

Karin Baier

12 de feb. de 2014

My daughter recently hit a deer and as a result, we had to find a new car for her. Honestly, deer or not, it was time for an upgrade. My daughter and I drove up to Performance Honda off Dixie Highway to see what they had to offer and we were so relieved to receive excellent customer service from Brendan Bettis. He is a bright, upstanding young man and was very understanding of want we wanted in a new car. It was very easy to talk to Brendan and I was incredibly thankful he made my daughter feel comfortable seeing as how she had a bad experience with cars salesman from a different location only months ago. Both my daughter and I were extremely pleased with his professionalism, personality and hospitality. He was great. I would absolutely recommend Brendan to my friends, co-workers and family members. Thank you Brendan!

Shena Stayden

11 de feb. de 2014

Brendan Bettis made shopping for my new car entertaining, informative and very easy! I would definitely recommend him to friends and family. I have never purchased a car by myself before. That being said, I was very nervous, and understandably so, to be in a car dealership and around sales people due to my lack of experience. Brendan never made me feel taken advantage of or inexperienced. It was obvious that he cared about what I wanted in my new car and he was a great help in my selection process. He also bonded with my mother. They were having a conversation about responsibility while I was filling out the necessary paperwork and I swear, I thought my mom was going to cry! In all seriousness, it was obvious that my mother trusted Brendan which is very important to me because I have absolute trust in my mother. All in all, Brendan was amazing to both my mother and I. He was caring and sincere. He was very informative, charming and professional. Thanks to him I bought a 2010 Toyota Corolla which I have affectionately named Birdie! All I have to say is this: Go to the Performance Honda off Dixie Highway and ask for Brendan Bettis!

tHum

1 de feb. de 2014

Had a 99 Accord V6 with 170k on it and looking to trade it for a used car. We have a multitude of Honda dealerships in the Cincinnati area and I went to two prominent ones to compare. Looking initially on the internet, Performance Honda's website was easy to navigate and hone down to the specific car I was looking for (newer accord, < 40k miles, reasonably priced). The other dealership was similar in its internet presence. I did go to the other one (colerain area) and test drove a car that was slightly cheaper. However I was turned off by what I perceived as pressure to look more closely at Ex-l models of autos that were well out of the price range I was looking at. I then saw a low mileage accord at performance on its website (newer and comparable in price to the other dealership) and went on a whim Sunday afternoon to test drive it. I brought with me an internet offer of a 25$ gift card for taking a test drive and initially was asked "are you serious about buying a car or do you just want the gift card." I understand the rationale behind the question and It's close to closing on a Sunday. I get it, but the question initially didn't sit well with me. I almost didn't go back. But I liked the car and I wasn't getting pressure to look at other cars outside my price range. Ended up getting the car and the staff worked with me to get a good deal for me. The people to point out in the purchasing process are Jenny and Richard. Jenny worked with me initially and was professional. Richard (French accent?) in the finance office REALLY was helpful. Helped us get a good rate and really worked with us. He epitomizes honesty and integrity and is very approachable. Satisfied with my purchase. Satisfied with my car. Will likely go back when we need a newer van (we've also used this dealership to service our van and have ben very satisfied. Very kid friendly inside and free wifi. Really nice inside. Top notch waiting room.)

Bill

31 de ene. de 2014

Wesley Jett did us right. Brought him best price and he beat it. traveled from Columbus-dude came in on his day off to make sure everything was good.

mlstevens10

30 de ene. de 2014

Megan and Jennifer are the best. This is the second Honda I have purchased from them in 2 years. Best Prices in Town and the customer service is th best

John

28 de ene. de 2014

My honda odyssey had a recall and I went to Performance Honda in the last Sunday. At my visit, I also pointed to the service representative that one of the head lights was off and the light on the dashboard looked dimmed. Because of these two issues, I was charged over $40 for the diagnosis and it was not refundable. Even though I can't say a diagnose on a broken light is necessary, but if that is part of their procedure, it is fine. Later, the service representative came to me and told me the diagnose reports. She also told me my battery was bad and the engine air filter was bad, etc. So I asked her to give me an quote to put all repairs together, she made a calculation and told me the total was $341.45 before tax. Five hours later when the repairs were done, the magic happened and I was charged over $425 before tax, over $80 or 25% from her initial quote. I asked what was going on. The lady was firstly trying to confuse me by telling me they put an extra bulb on my dash board. I asked how much it costs and the answer was $4, far below the $80 gap. When I showed her the initial quote I wrote in front of her 5 hours ago, she denied she ever remembered that part, what a memory. In this end, I paid extra charges as I didn't want to waster my time staying there any longer. But hey, that is my final visit to that place too! My wife and I used Performance Honda for maintenance for over 7 years. That place is a bit distance from our house but we still preferred to go there, as we felt their services were pretty solid and the previous service representatives were quite professionals and deserved our respects. I don't call it a bad apple but I do feel something has been changed in my recently experience of service at that place. I doubt a bit greedy and a bit fooling around consumers would bring any benefit for that dealership in the long run. Lastly, here is another experience in that day. When I asked the lady how long it would take to complete the repair, I was told less than 2 hours. I ended up waiting there more than 5 hours and more than three hours for those repairs. Later I noticed the company's policy says if a job over 3 hours they should provide a rental car. No wonder I was told few than 3 hours upfront even thought the real hours were much more that the estimated hours. Nice try!

Happy Customers

14 de ene. de 2014

My husband and I were very happy with the experience we had purchasing our new Honda Civic this week. We had previously purchased a Honda from Performance and were extremely happy then too! We worked with Brit this time and were very comfortable with him. He was not pushy and breathing down our necks like most salespeople which made us feel very at ease.

marvrules

14 de ene. de 2014

I started my search online looking at several dealers for a CR-V. From the beginning Wesley was very helpful and did not pressure me at all. He gave me the price of the vehicle and was very upfront. I told him I was talking to other dealers and would make a decision once I had all my information. The price from this dealer was the lowest I received and based on my research was very reasonable. Wesley followed up with me the next day to see if I had finished talking to the other dealers and we setup a test drive.He was very knowledgeable about the vehicle and answered all of my questions. Once we got to the table the price was what he quoted me on the phone and there were no surprises. I had to leave the vehicle overnight as I had remote start installed. The next day Wesley was there to greet me and take me to my car. He showed me how to work the remote start that I had installed, answered additional questions I had, and made sure I was ready to go before saying goodbye. The service department that installed my remote start did a great job.Overall this was a very pleasant experience and I really appreciate the time, patience, and overall helpfulness of Wesley. This is the second vehicle I have purchased from Performance Honda and I highly recommend them.

John L

13 de ene. de 2014

I normally hate buying cars and this is the first time that I have bought a used car in many many years. I was convinced that it would be a miserable experience. My salesman Ken "T" was great and was very laid back and not push at all. He allowed the car to sell itself and I walked away with a nice Honda CRV for my 16 year old daughter. I was really impressed with Richard in the finance department and he too seemed very laid back and I felt comfortable with the whole process. He actually was able to sell me on an extended warranty and I walked away feeling goo about my decision since he did a great job of coaching me through the additional expense but I think it will be worth it. I have talked to several other people since I bought the car and everyone else that has shopped there has spoken highly as well. I will be back in March when I turn in my wife's leased car.

Wonka

7 de ene. de 2014

My wife wanted a new Accord and after looking around for a few months. Seemed no one wanted to give us much for the 2012 Jeep we had and I was't going to give it away. I feel we got a good deal at Performance as they were $4000.00 higher on trade than the Florence Ky. dealer we talked with. Hard to believe there can be that much difference. We were on the internet with Meghan and got a price. Two hours later we were out the door with the new Accord. I have bought a lot of cars in my life time and used to think I would rather have a tooth pulled out. Thanks Performance for changing my experience of buying a car.

conniep1313

7 de ene. de 2014

Great customer service. Got exactly what I asked for at a great price in a timely fashion. Thanks Roger Hahn! Also Jason Lake on the finance side!

Bearcat Fan!

5 de ene. de 2014

Internet sales department is the best at performance Honda. They don't mislead you and are very easy to deal with. They whole process was quick and easy.

Satisfied family!

31 de dic. de 2013

We went to four other dealerships looking for a used Odessey. Not one sales person seemed to take an interest in our needs or wanted to answer questions that we had about their vehicles. Once we entered Performance Honda of Fairfield we met with Belinda. She treated us with professionalism and took great care of us and wanted to make sure our needs were satisfied! We found a wonderful used Odessey and everyone from Belinda in sales, Richard in finance, and Chris in service made our experience a positive one! Now we have the van that we need and have found a dealership that we trust. Thank you to Performance Honda!!

Mick

22 de dic. de 2013

My goal was to buy and negotiate my new Honda Accord online thru email. I succeeded with this venture with the assistance of Megan Klopfstein. Megan was great, attentive, nice and receptive to my special needs and timeframe. Although she had never sent an official offer thru PDF file in the past, Megan did this for me. Their price was the best in the city by $1000 on new 2013 Honda Accord EX. I negotiated the price through email and received the official offer thru PDF file. I made an appointment the next day to inspect car and sign papers. Megan had the car ready and the entire transaction was completed in less than an hour ( including financing). I would recommend Performance Honda to anyone looking to negotiate and buy a car online. It was great, quick, and easy for my busy schedule.

schoecmr

21 de dic. de 2013

My goal was to buy and negotiate my new Honda Accord online thru email. I succeeded with this venture with the assistance of Megan Klopfstein.Megan was great, attentive, nice and receptive to my special needs and timeframe. Although she had never sent an official offer thru PDF file in the past, Megan did this for me. Their price was the best in the city by $1000 on new 2013 Honda Accord EX. I negotiated the price through email and received the official offer thru PDF file. I made an appointment the next day to inspect car and sign papers. Megan had the car ready and the entire transaction was completed in less than an hour ( including financing). I would recommend Performance Honda to anyone looking to negotiate and buy a car online. It was great, quick, and easy for my busy schedule.

ajonson

20 de dic. de 2013

Megan went above and beyond for me on this vehicle purchase. She stayed later than her shift...way later, and everyone was very accomodating and kind. They were so patient while we decided what to do. It was tough because we were NOT wanting to purchase a car, but we HAD to because the other had "died". So in a hurry, and already overwhelmed, everyone came together to make it a pleasant experience in spite of. I can't say enough for all of the back and forth that Megan did for us to get us the best deal she could. The sales manager was also wonderful. They explained everything in detail and we felt we were helped in all aspects. Richard was so kind to stay around as well so we could close on the deal that night. I appreciate him so much for staying as well. Everyone deserves a huge thank you!! (As a FORMER part-time employee, I felt like I was taken care of just like any other customer would have been.)

Gary (New Car owner)

12 de dic. de 2013

The Salesperson I dealt with was Jenny Gladwell and she was courteous, professional and knowledgeable. She answered all my questions, worked with me on pricing and my trade in and made the whole experience completely painless. I have never bought anything of value on the first trip but as they say there is always a first time and this was it. I would and will absolutely recommend Performance Honda and Jenny Gladwell.

LameShell

1 de dic. de 2013

I had been looking for a car for my Mom for over a month. Performance had exactly what she was looking for and they were so accommodating in helping me secure the car for her. I had contacted the Certified Used Car Center and I told Brendan Bettis exactly what my Mom wanted in a car and her price range. I had been on the dealership's website and knew they had a few cars that might work.When I arrived Brendan was very accommodating and had one of the cars that I was interested cleaned and ready to go for a test drive. Brendan was very professional and knowledgeable about the car and answered all of my questions. After the test drive I knew the Honda Accord was something my Mom would be interested in so Brendan took me in and I met Dave Berning the sales manager. He was absolutely wonderful as well and told me he would help in anyway possible to get the deal done for my Mom. I had to contact my Mom for her thoughts and then called Dave back and told him that she was interested in buying the car. When my Mom and Step Dad arrived to pick up the car Brendan was very attentive and patient in helping my Mom get through the whole paperwork process. Brendan took care of my parents as if they were his parents!! The paperwork was quick and painless as it could be for purchasing a car.Thanks to all of the people at Performance Honda for making what is usually a stressful process a pain free experience.

JCamp

26 de nov. de 2013

I think the most important aspect of sales is customer service and Belinda and Richard at Performance Honda couldn't have been better. Answering my (many) questions, working with me to get a great deal, and making sure I got exactly what I was looking for. I would definitely recommend this dealer to anyone looking for a new Honda.

gcrigler

26 de nov. de 2013

I am pleased to report that searching for a leased 2013 Honda Civic last weekend (November 23, 2013) at this classy dealership was as painless and uncomplicated an experience as was our first visit to this establishment ,in late 2005, when we purchased an Odyssey. Just as Conrad Barnes before him, Joe Stenger was as informative, friendly, and helpful a salesman as you will find anywhere. He answered all our questions and worked with us with great patience and skill. I didn't hink anyone could equal Conrad's impressive workmanship, but Joe certainly did. We will not hesitate to use this dealership again - in fact we will return in three years when we turn in the Civic for a new leased vehicle. Thank you, Joe Stenger, and all at Performance Honda! Great job!

Honda CRV lover!

22 de nov. de 2013

I bought a 2009 Certified Honda CRV. Love love love it. Shane and the Tim's were awesome. I was in and out of there within 90 minutes! They were courteous, respectful, and just the nicest people you could ever meet. This is the 3rd vehicle I have bought from Performance Honda. The first 2 were brand new Hondas. This is the first used one that I have bought. It is just like brand new, with an inspection of over 100 different items. These group of guys went above and beyond taking care of me. I am 1000% happy with my purchase and their kindness and professionalism.

Jicks

21 de nov. de 2013

I really was just browsing the large selection of used cars. A gift for my fiance and as it should happen found a2010 ford Focus of wich I researched very much. Everyone I came in contact with was helpful and cortious .

ltrain05

18 de nov. de 2013

Jennifer Gladwell....100% customer satisfaction....friendly, helpful, knowledgeable....Now for the problems...I love the internet and everything Jenny did was top notch, but there were a few problems that had nothing to do with her. We met with finance guy and he was very impersonable, just kind of like sign the papers and lets go. He had the interest rate wrong, being finance guy should know the current offers out there, I did and I don't work there...he had us at 1.9 instead of 0.9, he had to reprint that form....Second he wrote out odometer statement as 166 and when jenny was showing us how to work blue tooth I noticed the mileage was 54, so went back in and he was standing watching Bengals game, explained to him and we walked to his door where I stood behind him for a good 2-3 minutes while he watched bengals game from his door. He pulled the paper that someone had wrote the mileage for him and it said 54 and not 166. he never offered an apology and just said we have to redo a few of these sheets so your wife will need to come back in. we now were able to go out with Jenny and she put our tags on and we were on our way. Next we wanted a remote start (Honda genuine part) paid for it and then received a call today that we were unable to get because would not work on our car, I do not hold jenny responsible for this but someone should have checked this out or let employees know that this wont work before charging me. Jenny was on top of it and ended up getting me the rear cargo cover for the difference from honda remote start to aftermarket. Something else about Raus, I have purchased 5 new cars in my lifetime and have never been asked why I chose not to buy extended svc plan. I really paid for it anyways and I could have gotten it online for 119.00 at genuine Honda accessories website, but I went ahead and said ok. Last thing is Jenny set up svc apt for Tuesday and arranged rental car for remote start to be put on, when wife arrived rental company had no knowledge and wife once again had to wait around while they figure something out, they did find the paperwork Jenny had provided. I did not go back to Kings because of poor customer svc, and now wondering if have made the right decision with Performance, and I understand they are a sister dealership. Not asking for special treatment but just want prompt and efficient service. Feel free to contact me at 513 305-4486 for any further correspondence. I give Jenny a 100% but all other aspects around a 50% so far. Thanks Ryan Lindsey

Happy Civic owner

16 de nov. de 2013

Test drove a new Civic and Accord with salesperson Roger Hahn. He was very knowledgeable, friendly and courteous. Found better prices elsewhere, but Performance beat them. Did all negotiating online, so it was fairly painless. Ended up buying a 2013 Civic. Roger was great the day of the test drive, the day of the sale and has followed up to see if I had any questions. He was immediately able to answer them all. Richard handled all the paperwork very efficiently. I have no complaints!

Doggy mom and local breed specific rescuer

1 de nov. de 2013

I found a used car I was interested on the web, called dealership to insure its availability before driving over. Car was available, pristine condition, and because of the rain, moved to the car port outside service so we could look at it. Test drive, was fun, so we purchased vehicle. Got a free umbrella to boot. Great experience.

Lynda and Joe

29 de oct. de 2013

This is our second car purchased at Performance and both experiences were done in a most professional manner. Our latest purchase was a 2014 Honda Afford and from the sales person, Frank Schnur and Product Specialist (Finance etc.) Richard Benaidrene it actually was enjoyable. In dealing with Frank we came to look at Accords but also wanted to look at other cars in the next day before reaching a decision. Mr Schnur said that was fine and did not press us to purchase right away. Two days later we were back with Frank and purchased the Accord. Mr Benaidrene, who sold us our first Honda and now was handling all the financial paper work, completed the deal. Although the entire process took a seemingly long time. we felt we understood most everything. Both were great and we would recommend Performance Honda. Thank you for your service, Lynda and Joe

Carl

26 de oct. de 2013

We worked with Jenny Gladwell at Performance Honda. Refreshingly nice to work with a woman agent. Negotiated most details over the internet as we were short on time. Everything was as she said when we arrived. Process was smooth and above board. It is our second purchase at Performance Honda. Would recommend them to others. Plus - the price was great. We shopped around and they had the best price in two states. Only negative is they wouldn't use our Power of Attorney doc for buying/titling.

Mike

25 de oct. de 2013

I purchased a New 2013 Ridgeline RTS, my 6th new Honda over many years. As part of the deal they were throwing in carpeted mats along with the all weather mats that were already in the truck. At home I pulled them out of the plastic and discovered that the color was wrong. When I called Megan she had to ask a sales mgr. what to do. In the end they would do nothing. They would not even trade them for a set of wheel locks. So I have mats that don't match my interior color. When I test drove and purchased the truck, it was raining. When it finally dried out a couple of days later, I thought I would wax my new truck. The paint was a mess. It took me three hours to clean the paint with clay bar and pre-wax cleaner before I could wax it. There was glue from the shipping plastic on the hood and the roof. There was white over spray on the hood. Additionally, I discovered a small chunk in the steering wheel, two chips in the top of the rear seat vent and poorly aligned dash trim above the instrument panel. There was something rough in between the doors on the passenger side. I began to wonder if this truck had been vandalized and poorly repaired. Megan made an appt for me with Brett in service to have fog lights installed and to look into and repair whatever needed to be repaired. Brett assured me that all of those defects had to have come from the factory. Definitely not my experience from previous five Honda purchases. Has Honda's fit and finish deteriorated this much? Parts came in and were installed a week later. The dash trim was not seated properly. I went to Honda East where a service writer fixed that for me. And now I have scratches on the left side of the metallic look steering wheel trim that likely happened when they installed a replacement steering wheel. Megan and Brett were courteous and professional throughout, but in the end I have a shiny new truck with mats that don't match the interior and scratches on the left side of the steering wheel trim.

103070jb

18 de oct. de 2013

We originally found the automobile online which offered a free car fax. It seemed to be exactly what we have been looking for. I called to confirm that the vehicle was still available. I spoke with Britt a used sales rep. We advised we be arriving within a couple hours. By the time we arrived the vehicle was parked outside the door and was available for viewing. Britt was very willing to answer all questions and after a test drive we continued to close the sale.We then worked with Richard who was extremely thorough while confirming our financing. Our overall experience was very pleasant and would enjoy doing business with them again.

kelw1a

8 de oct. de 2013

I purchased a 2013 Honda Accord sedan, 6-speed manual from Performance Honda. Overall my experience with this dealership is positive. I was able to negotiate the selling price and loan terms via email, which is a huge plus for me. Megan was very patient and had no problem using email. I did have to spend some time negotiating my trade-in but this is pretty typical. I was able to sign all the necessary paperwork and pick the car up the following morning. It was ready as soon as I arrived at the dealership. The reason I did not give this dealership a 5-star rating is my car is missing a small plastic cover on the plastic cowl directly underneath the front windshield. It's a small rectangular shaped opening in which a clip would be placed to attach the plastic cowl to the body of the car. The missing cover piece would then cover this opening. I did not notice it was missing until I arrived home and promptly contacted Megan. She has been very responsive in ordering a replacement piece and sending it to me. However, I am not sure if a clip should be in place as well and this piece shouldn't have been missing to begin with. Overall I recommend this dealership and would gladly work with Megan in the future!!

CNeal

2 de oct. de 2013

I was looking for a very specific 2010 Honda Accord ... and upon arriving at Performance Honda, I was greeted by Ken! He ended up being the best salesman I've ever been in contact with. He reviewed the car with me, explaining all the bells and whistles. Once back at the dealership, after the test drive, he worked with the finance team to get me the car I wanted. I appreciate his professionalism and honesty displayed during my interaction with him. At the end of the day, I was able to drive away with the car I wanted, because Ken & Jason (finance guy) did everything they could to make it happen. I recommend this facility to anyone looking for a car!

YCafe

18 de sep. de 2013

Tim O'keefe and Tim tucker were really great with communicating with me with the whole process of buying a car especially for a first time buyer. They were friendly and professional and made the whole process quick and easy.

OhioMom

18 de sep. de 2013

I recently purchased a CRV-EX after doing much research and receiving internet quotes from various dealers. Andrew Gomez assisted me when I came into the dealership to test drive the CRV. I found him to be extremely helpful and informative. What I appreciated the most was that I never felt pressured to upgrade models or add on items I didn't want or need. In fact, Andrew suggested that if money was an issue, I could get great value with going with an LX. Wow! That was unexpected as no one has ever suggested I spend less for a vehicle! Andrew was able to match a price quote from another dealer and the trade-in value I received for my car was more than I expected due to previous experiences with other dealers. Richard Benaidrene from the finance department was also a delight to deal with. I have never enjoyed purchasing a vehicle so much! Anyone looking for a Honda needs to consider Performance and look for Andrew Gomez. I don't think you'll be disappointed!

ahowcroft

14 de sep. de 2013

This is our second experience with Ken T at Performance Honda. We will come back again. The sales and service at Preformance Honda is the best in town!

Mr./Mrs. Pam Cunagin

30 de ago. de 2013

We had a appt. at 3:10 on 8/29/13 for a oil change. My service rep. was Heidi, very good & polite. When I pulled in the service garage to do the paperwork I was not informed that there was at least 6 or 7 people in the waiting area already. If I would have known that, I would have made another appt. for our oil change. BUT NO !!! Performance Honda not wanting to turn any business away, I was in the waiting room for almost "2 HOURS" until all 6 or 7 person's in front of me left 1 by 1 as I sat there getting frustrated by every tick of the clock. Missing our grandson's game starting at 5:00. Needless to say grandma wasn't to happy about the service department at this time either. There was also a questionable call on our filter situation when Heidi brought them out to me. So be careful when they show you a part off your car. Ask to go see if they really pulled your part or had one laying on their shelve. Next time I'll look in the waiting area to see if I have 8 people in front of me so I don't spend 2 HOURS PLAYING "CANDY CRUSH" on my phone. Performance Honda should see who their repeat customer's are and take care of them for future business.

HondaFan

30 de ago. de 2013

I recently bought my 2nd Honda within 8 months from Performance. This time I purchased an Accord. I began my contact with them initially thru emails. I told them where I needed to be and then told them I didn't think that they could do what I was asking. I had already been to another dealership where I was quoted about $3000 dollars more for the vehicle. I must say I was skeptical but they offered to pay my gas if we didn't get a deal done. I must say that it was the least painful experience I've ever had purchasing a vehicle. No stress. They presented me an offer and I countered and we agreed. It was the most pleasant experience I have ever had purchasing a vehicle. The salesman, the manager and the finance officer were all wonderful. I'll continue to purchase my vehicles thru performance Honda.

DITCH

17 de jul. de 2013

Sorry for the not so good review. I am trouble with the loan agreement. I explained to Joe, I did not need a loan when trying to work out a deal on a used RAV4. Aflter severial hours of consideration we agreed on a price and I was going to pay in full. Joe ask if he could go ahead and process a loan, so he could get a little " Kick Back". I agreed, to to better his position. Joe did not explain the loan was going to cost me an up front $195.00 fee. I was tired and agreed. It was my own fault for not taking one day to review the paper work. I took Joe on his honor. Now I have a loan, that I did not need, with a cost of $195.00. I am not wealthy, just prudent, well most of the time. If Joe can make some amends I will change my review. FYI Take a day to rethank your deal. Check the fine details. I should of.

Disappointed

15 de jul. de 2013

Yesterday a representative from this dealership made a a verbal agreement with me over the phone that if my trade-in checkrd out as I represented with pictures and description we had a firm deal. After driving 120 miles to reach the dealership today they reneged on the agreement and quoted me $2000 higher than they agreed to over the phone. If I had to purchase an automobile at this dealership I would no longer drive a Honda.

stan

6 de jun. de 2013

Tried to trade in a car and purchase used car. Sales team used every tactic in the dirty used car dealer handbook. Lied to me about the value of my car, lied about the value of the car I was looking at, and then told me that Cars.com, Kelly Blue Book, and the NADA pricing guides weren't real and they don't use them. I wouldn't buy a glass of water from their sales team. Stay clear of the used car team!

madsweeney

15 de abr. de 2013

I bought a civic over the weekend from Performance Honda. I had planned on buying a car from Jeff Wyler Honda and had a very bad experience. I drove less then 10 min down the road to performance and worked with a salesman named Joe and was able to get in and out with a New Civic with no problems. Thank you Performance Honda for being a honest dealership.

AmandaE

8 de abr. de 2013

Unexpectedly my 1999 Honda Accord, which I had purchased from Performance Honda, broke down, so I went back to the friendly folks there to get a new vehicle. Since it was unexpected that I needed a new car, I did not have a down payment saved up, but fortunately there was a special going on for a Zero Down/Zero Due lease option on a new LX model. Quite an upgrade from my 99 model! Joe Stenger was very helpful and even set up all the new tech options for me! Joe was not pushy in any way (especially since I went in alone as a single female), and he did not try to talk me into extra options that I didn't need. He was great! When this lease is up, I will buy/lease there again and I highly recommend this dealership to my friends and family!

CraigSchmidt

3 de mar. de 2013

Terrible experience overall at Performance Honda in Fairfield! A manager, Reed Taylor, on 2/27/13 and 2/28/13, brought me in multiple times for a bait and switch. I requested a black or dark grey Accord from my initial conversation. I wasgiven a good price but lied to about what was in stock and what was available at other dealers. I left to look at another dealer because I wasnt sure if I was getting anhonest answer.After returning from looking at the other dealer I was told I need to put$1000.00 down for them to get my color choice in. After speaking with ReedTaylor on 3/1/13 I was informed that since I left yesterday the numberswill be different because I lost my "loyalty" points when I left to go andlook at another dealer. He said he would call me back Friday afternoon. I received a call back on Sunday which is when Reed explained instead of my payment being $595/month (I have documentation of this), my new payment would be $650/month. By the way, Reed told me directly that the closest car in my color was inColumbus Ohio. He showed me a "printout" to confirm what he was saying. Icaught him in a direct lie when I arrived at the other dealer with severaloptions in my color and style.I have leased from this dealership before with a great experience. This dishonesty is not consistent with the image of this dealership.I would like the owners of the dealership to know how poor the quality of their manager is. Reed Taylor's arrogance to punish a customer for looking at options is inexcusable. Then to charge a returning customer $55 more a month because of his bruised ego is laughable and pathetic. I doubt this is what the image the dealership wants to promote.I have filed a complaint with the Better Business Bureau. You should check the BBB before going to Performance Honda.

rturnley

15 de ene. de 2013

Joe was everything you hope to find in a car salesman. He listened to our needs, and what we wanted, was not pushy, he found us the deal we wanted and made the entire process enjoyable, something that I can't say about past purchases. We would recommend him highly to anyone looking for a automobile.

Shuishuistory

9 de dic. de 2012

The financial manager treated me like a fool. He first gave me6.9% apr which was different than 3% the sales gave me. He told me that was because I have a bad credit score. Then I said I need to.talk to my bank and get a better one, he asked me to wait and returned with 4.5% and said that the rate would be the same as I go to my bank. I was so shocked that the apr can be modified that easily. This is my first time getting a loan and I hate cheating personally. For testing purpose, as IT people usually do, I proposed that I may get better one from tHe local credit union because my company has partnership wIth them and Todd returned 3.29 % and said no one can beat this rate. Now I knew that he has no sincere working on the best interest of his customer but manipulating me as a child. All they were doing are asking me to sign their paper work before the loan talk. Why? That is becuause after they have my signature they can give any rediculous apr to this fool!!!! This may be wrong but it is my real feeling. I left the dealer without purchasing the car even though I like the car and I am okay with the price. Haha, that was not the end of the story. The sales manager and the financial manager came out ask me if I can accept the 0.9% interest rate that they just got for me after a &quot;big fight with their manager&quot;. Gentalman, don't you feel TIRED OF LYING? You just told me that I can get nothing because I have a bad credit and 30 minutes later I became the &quot;creditable person&quot; in your eyes? I feel like I am nothing but only an ATM machine in front of them.... Pathetic, right?BTW, I like the sales, larry, if I spell right. Not pushy, okay professional, nice person.I will never come back to this dealer and I am gonna tell all the people around me this story. Guys, that maybe only my personal story to a extreme case. I am not an English speaker and I am sorry for any language mistakes here that make confusion to you.Good luck with your business, performance Honda!

aeparis23

30 de oct. de 2012

Joe was honest, fair, and very friendly. He went the extra mile to get me in the car I wanted. I have always had a very pleasant experience with Performance Honda. Thank you Joe so much!

tvest

30 de oct. de 2012

I had the BEST experience ever with Performance Honda! From the time I walked up until the time I left they treated me the same. Excellent customer service, great personalities, welcoming, and they are down to earth. They continued to work on the deal until it made me happy! I have already provided 3 friends with my sales guy's info. I LOVE my car (2013 Accord EX-L), and I LOVE the fact that I got it from this dealer. My family is already talking about working with them too! I highly recommend you drop on by and see them. Tell Joe Stenger I sent you! =O)

las318

19 de oct. de 2012

Quickest car purchase I have ever made! My salesman was very polite and knowledgeable. I have never owned a Honda before and was extremely impressed with the vehicle as well as the superior service. Thanks Joe Stenger!!

bebe mayha

12 de oct. de 2012

they are mean, insulting,put downish and over charge.find a dealer who willbe real. the used carsare so crap and who knowsabout the new ones.

sabrinasensabaugh

1 de oct. de 2012

I recently purchased a vehicle from Performance Honda. I had been shopping around and visiting various dealerships. Performance really listened to my questions, they were very patient, and kept working with me until I was satisfied. I am very pleased all around. Wonderful experience!

IT Guy

28 de sep. de 2012

Car had to go back 5 times. Each time the technicians broke something while fixing something. Now, after being told we could pay $79.95 for a "Higher Quality" oli change that only requires every 10,000 miles, they have back tracked and not gauranteed that it will go that long. If their lips are moving, they are lying.

IT Guy

28 de sep. de 2012

Car had to go back 5 times. Each time the technicians broke something while fixing something. Now, after being told we could pay $79.95 for a "Higher Quality" oli change that only requires every 10,000 miles, they have back tracked and not gauranteed that it will go that long. If their lips are moving, they are lying.

scottte

21 de sep. de 2012

I spent my entire weekend trying to negotiate a second lease on a Toyota Corolla. The salesmen I dealt with at Toyota were more interested in playing games than giving me a fair deal. I decided to look at some other brands. Honda was my first stop, and I found that Performance Honda was more than willing to work with me on a fair deal. My shopping experience at Performance Honda was a pleasant end to a loooong weekend!

John9o9

5 de sep. de 2012

I went in to buy my new car expecting the worse and received the best! They stuck by their word and delivered the deal they promised!

jarhead1981

5 de sep. de 2012

Jim was quite engaging and informative - He was quick to answer questions and offer suggestions both in the used and new car space (I was looking at both used and new vehicles). I've been a 20+ year customer of Performance Honda and the service, product and overall satisfaction has been consistently very goood over the years. The only opportunity area I would suggest is to ease up on the pressure from the finance guy on pushing the expensive and extended warranties.

Paul6250

29 de ago. de 2012

Megan's responded positively and professionally to all my concerns and questions. She worked with me to get the best price and the model, color that I was looking for. I think her and the staff that I worked with did an super job.

jkerlin

19 de ago. de 2012

Shane went out of his way to treat me we courtesy and respect. He listened to what I wanted, told me the pros and cons of all of the products, and then left the decision to me. There was genuine concern that I get the right product and that I not be rushed into a decision. Shane also did not pass me off to a "manager" for the "close.". He saw the process through from start to finish. So far I love my CRV. It is a smooth ride with great features.

kimbittner

9 de ago. de 2012

There was no pressure, I felt welcomed, my experience was clearly at the top of everyone's priority list. The whole purchase and trade-in process went smoothly.

jmike05

8 de ago. de 2012

OUR EXPIRENCE IN OUR PURCHACE WAS EXCELLENT. EVERY ONE WAS VERY KIND AND HELPFUL.ROGER HAHN WAS VERY HELPFUL AND CONSIDERATE MY QUESTIONS. I WOULD CERTAINLY RETURN TO YOUR DEALERSHIP AND PURCHACE ANOTHER CAR FROM ROGER.

ddendler

4 de ago. de 2012

Last week was our third time to lease from Performance Honda in Fairfield and each time, we have been treated friendly and fair. It's always a pleasure to deal with Roger Sheldon because he speaks clearly and honestly - and we appreciate that quality the very most. I remember when I was fresh out of college going to purchase my first car. The amount of anxiety and fear of the unknown was something I thought that I would face my whole life-time. But now that I have found a place to purchase cars for me and my family in a warm/welcome store, I can't imagine buying cars anywhere else. My second area of satisfaction is definitely with the service team. We regularly return for oil changes and other maintanence needs over the course of our lease. I am always greated kindly and treated with respect.Now that I have reflected upon this third leasing experience, Performance Honda is like family to us - and that means alot. My mom and dad are older now and still like their van, but I know that the lower ride and space inside the Odyessy will better meet their needs. Time for another trip for Performance Honda! And next year when our twins start driving and they inherit my car...back to Performance Honda again!I will have to say that overall, from that first inital "hello" to the last "here's the key to your new van" moment with Roger Sheldon is my favorite part of the entire experience. Customer care should be just that - caring for the costumer, and that he does with great pride. THANK YOU, PERFORMANCE HONDA!

packerma

31 de jul. de 2012

We had a great experience working with Meghan purchasing our new Accord at Performance Honda. Everything was very smooth and the people were friendly and helpful.

svharris67

27 de jul. de 2012

Megan Klopfstein (Primary Salesperson), Andrew Gomez (Primary Co-salesperson), Phillip Thompson (showroom salesperson), and Todd Loux (finance mgr) closed a deal for me on a 2012 Honda Civic LX. They not only beat the previous dealer quote I brought in by $250 in the total price of the car, but they also beat the terms of the sale (APR, # of months) to the point where my final monthly payment was $8 less than my previous/trade-in monthly payment -- one of my many goals of the deal, having had $3K in negative equity on my trade-in. (I had requested just under the NADA value of my car as the trade-in value, and both dealers matched that value after a test drive.)I initiated contact via Edmunds.com quote request. Both Andrew and Megan were very friendly, as well as Phillip. All provided additional information re Hondas and my trade-in, that pushed me off the fence to make the purchase, after having visited two Honda dealers in the area previously, with lots of frustration and no resulting sale I could live with. (One of them pushed leasing when I didn't even want it, stating that I wanted to buy.)The finance manager was nice, not pushy at all like at some dealers, despite the fact it was after 9PM when we signed all the paperwork. The final numbers were better than the paperwork Megan had shown me in the showroom; final monthly payment was $4 lower than what was on the showroom quote. (In past instances, the number has always been a few $ more, so this was a refreshing surprise, as well.) Joe Jarvis also gave me a voucher for free 1st and 6th oil change, and Megan provided an ample supply of free lifetime car washes at the dealer for the life of the car, stating I could get free additional ones once I've used all the ones I currently have. I love my new Honda Civic LX. I had originally wanted a hybrid. That not only proved to be pricey, but the cost to replace the batteries that I got as a quote from my mechanic was $6K; Megan had made mention of the same point during our negotiations. I love the mpg rating which is just shy of the Civic Hybrid mpg rating by just a few mpg. I highly recommend Performance Honda as their final stop for purchasing a vehicle, to my family, friends, and other consumers seeking the best deal they can find.

c/n

27 de jul. de 2012

Joe Stenger rocks! Working 60 hours a week I did not have the time to spend at a dealership. I told Joe what I wanted over the phone and he made it happen. I came in, signed papers and drove away with my new Honda Civic. Love it! I spent less than an hour at the dealership. My Civic came with a full tank of gas and the all weather floor mats. Thanks, Joe!

zkc_dwright

24 de jul. de 2012

Had a great experience with my new Odyssey purchase at Performance Honda. Mr. Barnes is very friendly and professional. He understand what customer needs, likes, and hates. Their offer is competitive and the negotiation process is simple. At the beginning I did not find the car with the color I like. Mr. Barnes and Performance Honda promised to get one for me in a week and they did make it. Overall, my vehicle purchase is simple, hassle free and pleasant. Thank you Conard and Performance Honda!

NDLiz

20 de jul. de 2012

We had a great experience with friendly but not over the top staff members, a great price, and an efficient use of our time. No complaints!

tlang1

19 de jul. de 2012

My trip to Performance Honda was very pleasant. I came in knowing what I wanted, but Megan was very helpful I making sure all of my concerns were alleviated, the sales manager was always there to help and the credit department went the extra mile to get me a lower rate even after we had agreed to something. I have already recommended Megan to a friend.

tiffanynull

17 de jul. de 2012

My husband and I were very pleased with our experience at this dealership. We were given a great deal and treated very nicely. We were trying to choose a new van. Our choices were between a honda and dodge. This dealership was able to offer us a Dodge van with a lot of options for less than a basic model Honda van. We were given a very nice introduction to all of the options on our vehicle after we purchased it. We will definitely shop here again!

Tim Roy

16 de jul. de 2012

Kristopher was polite and professional. He answered our questions or if he didn't know the answer he said so and then immediately sought the answer from a manager. He explained the functions of the accessories or features of the car clearly. It was quite obvious to us that he enjoys selling Hondas.

rachow

13 de jul. de 2012

Sales staff was extremely nice and courteous. Negotiations were not pushy or aggressive. I really felt the employees of Performance wanted my business. Other dealerships (Nissan) gave me the impression my business wasn't needed. Sales experience was great. I'll be back for future purchases. Now, let's see how the Service Department treats me!

hakdog

11 de jul. de 2012

No pressure, great cars, friendly staff, no hassles. If you want to buy or lease a car, then this is the place you need to go. Paperwork was easy, didnt waste my time and got the car I wanted delivered on time. I'll go back time and again.

ufpcmanager2004

9 de jul. de 2012

Living in Louisville and looking for a particular car led me to Performance Honda in Fairfield, OH. Our experience with the entire team at the dealership was the best. Ken T. is one of the best sale representatives I have ever work with in any purchase and by far the best when buying a car. His attentiveness, thoroughness, and professionalism were top notch. I will definitely recommend Performance Honda and Ken T. to all of my personal and business contacts for their automotive needs.

jjcronk

9 de jul. de 2012

Numerous reasons:1. Could not get service when I arrived. Sat for over 20 minutes. Was paying a babysitter so I could purchase a car, so very frustrating.2. Entire process took 4 + hours.3. Megan did not come to me with original numbers Andrew had quoted me on the phone. 4. After purchasing van, wrote a response to a letter asking me how my experience was. I had several questions I wrote back that were never answered. 5. Called Megan and asked her for something in writing stating they still owed us money for an Acura we traded in at time of purchase. She said she would get that to me in an email. Email never came. 6. Van was not ready still on July 9. It was purchased on June 29. Entertainment system was to be installed by Tuesday, July 3 at the latest while we were on vacation. We received an email that it was not ready on July 9. Overall, a very bad experience.

stegge

9 de jul. de 2012

We were very pleased with Amit's attitude and professionalism. He worked hard to help me understand about all the electronics in the van. The dealership was willing to work with us on the price without any fussing! yeah!

nwelty

7 de jul. de 2012

We were upset that 0.9% was advertised but "didn't apply" to CR-Vs. This is false advertising as far as we are concerned. That is why we wouldn't recommend this dealer.

bigd67

4 de jul. de 2012

Conrad was very helpful in explaining everything about the car. He demonstrated how to use all of the features. He was very pleasant and patient with our questions and provided us with any requested information. I would recommend him to anyone thinking about buying a Honda.

consolidated

4 de jul. de 2012

My overall experience was good!!! I would suggest that all inquiries that are received via e-mail are handled more timely. However, I am going to recommend to all my friends and anyone looking to purchase a car to come to Honda Performance.

blueskye

2 de jul. de 2012

We are so glad we happened upon Performance Honda! Amit Kumar greeted us at the sidewalk and was very professional and very easy to talk to answering all our questions, pointing out items we needed to know and giving us all the time we needed to get to know the car. He took us back to get more gas when we needed to try it on the highway because we were pretty sure that it would be good for our trips to our daughter's college. He introduced us to Reed and Mike and made us feel at home with them and looked after the washing of the car with my allergy problems and settling of our old car as they worked with our budget and financing putting us at ease with no feeling of pressure. Our last experience of buying a car was with an ultra pressure stereotypical car salesman that left us with nightmares for several years ( and a car that died way earlier than expected) and made us very hesitant to want to do it again and after coming to Performance Honda and working with Amit it is so good to know that there are good people in the world who are there for you. He put us so much at ease and it was such a relief to get a good car we could afford. On this car search we had only begun to look the weekend before, stopping in at Superior Honda to see three cars that were already gone from the lot though the information was still on their site. No one greeted us, we had to go find someone. They told us they would call if anything came on the lot and we never heard from them again. There was a different feeling about Performance Honda just coming in and getting out of the car that was more peaceful and calm and Amit greeted us at the sidewalk. We could already tell it was going to be a different kind of experience. We are so glad we happened upon Performance Honda! And we have already been telling family and friends about our "new" car and how wonderful Amit and all their group is and about the awards Performance Honda won and their commitment to service and their customers.We are so glad they were just around the corner and working to have the kind of place and car buying experience most people only wish to have!

marddkk

29 de jun. de 2012

Very helpful sales and service. Have purchased 4 cars from this dealership and have been satisfied every time. Wait time is very short. Selection is great

raeandie

29 de jun. de 2012

I had a wonderful experience with Jennifer. I did not feel pressure at all and she was very willing to work with me to see that we both got what we wanted. The financial paperwork took longer than I think was needed, but overall everyone was friendly. I did feel a small amount of pressure from Jennifer's manager when he joined us.

benholocher

26 de jun. de 2012

It was clear to me from the initial contact that Performance Honda was wanted my business. They were willing to work with me on a price and were extremely responsive to my request. In the end, I chose to buy from Performance Honda over five or six other dealerships in the area. In the end, the won the business. I would definitely go back to Andrew in the future.

Bm84344

26 de jun. de 2012

This was an amazing and very easy experience. Megan was great and so was the rest of the Honda Team. I found the car I wanted and just a short while later I was driving off the lot with it. Megan made it very easy for my wife and I by giving us detailed options of each Honda Accord and then we were able to chose the one we wanted right away.

sallyakey

26 de jun. de 2012

I have given above average on the entire day experience because that is what I got. From the moment we walked into the dealership until we left around 3pm. We were dreading the this day, wheeling and dealing back and forth. But pleasantly surprise how smoothly and professional Jennifer and Jeff were. The knowledge of Honda and the working of the car, the detail from the dash board to the tires. I was impressed. I was taken care of from the get go. I love my car. And I love the choice of the color.......You are the BEST!Sally Akey

ladprashant

25 de jun. de 2012

I would say my overall experience has been very good. The sales rep are very friendly and provide excellent service. I had issue with finding a sales rep on first visit (may be people were too busy) but once Kris was assigned, he showed me good options and also called me up when there was a car available in my price range. Reed was as friendly and supportive to get a good deal for me. The car has been good.. haven't driven it much but am happy I chose Performance Honda.

msf1

23 de jun. de 2012

Cole was: knowledgeable about vehicles, understood & responsive to customer needs, demonstrated initiative w/o being pushy, very polite, friendly, and good sense of humor. Receptionist was busy reading a book and had to be interrupted to page Cole when we first arrivee

bhubbard

21 de jun. de 2012

I could not be happier with the outcome of my visit to Performance Honda on 6/18/12. Megan Klopfstein was beyond helpful. I was looking at a couple of used cars because I didn't think I would qualify to buy a new one. But..... I now have my very first new 2012 Honda Accord. Megan, Mike and Tim, worked very hard and got me out of the worst vehicle ever, that I was paying WAY TO MUCH for, and got me approved for a new car. I am so happy that I made that stop that day and I would recommend Performance Honda 100%. They went out of their way to help me. Thank you so much!!!!!!!!

HUTCHISON

21 de jun. de 2012

We had the best experience ever at Performance Honda, we've certainly bought alot of cars at various places but never had such a smooth sale.From Roger Hahn to Todd in Finance , we would like you both to know how much we appreciated your time and efforts and to Roger for staying over his shift to help us decide and to Todd thanks for your expertise in finding us the best rate possible .Performance Honda is a really busy dealership with alot of professionals and we certainly will recommend it to all our friends and family as we show off our new 2012 Honda Cr-V...Ive always wanted a Honda and thanks for making that possible.Helen and Roy Hutchison

JilianDickson

20 de jun. de 2012

They were very attentive without being overbearing or trying to pressure me into making a purchase. I felt they had my best interests in mind and went beyond normal duty to make sure I got what I wanted and for the best price.

smartin684

20 de jun. de 2012

I was VERY impressed with the buying experience at Performance Honda, as well as with our salesperson Kristina Maurer. She was very professional and a dream to deal with. I have to say this was the easiest car shopping experience I have ever had. I was shopping for a car and had visited 3 other dealers, and after working with another dealer and sitting down with them to buy a car, they could not meet our price point. We were only asking for an $8 reduction in monthly payment and they would not work with us even though they were getting a great value on our trade-in. We had to walk out. The next morning I called a few other dealers. With no hesitation, Kristina she said she could work with what we needed to get. That was it. We walked in, filled out the paperwork and that was it. She even beat the other offers we had. I have nothing but the highest praise for Performance Honda and Kristina and would recommend that anyone who is looking for a car go to Performance Honda. Great people!!!

kathrynlohr

19 de jun. de 2012

I have NEVER been treated better in any car buying experience. Not only would I highly recommend the team at Performance Honda, I have already done so! Thank you, thank you, thank you to Ken T and the entire team at this excellent dealership..

jlewnes07

18 de jun. de 2012

The buying experience at Performance Chrysler-Jeep-Dodge was one of the best experiences that my wife and I have ever had in purchasing a car from our sales consultant, John Gerlach, to the sales manager, James Morris to the finance manager, Dennis Thompson. They all were very friendly professional with extended knowledge of their product. John made sure that both my wife and I understood all the features and benefits about the automobile that we were purchasing from the hard and software of the automobile to its warranty that put any anxieties to rest. He was not aggressive, but assertive in a friendly way. John has a very pleasant way of presenting all the feature and benefits of the automobile and answering any questions that we had. I was also impressed that James Morton, Performance Sales Manager who came over to speak to both my wife and I. In my past experiences with dealerships, the sales managers never spoke to us directly, only through their sales consultant. James was the opposite, he was friendly and talked to us, not at or down to us and answers any questions that we had.And Dennis Thompson, their finance manager, really made us feel very comfortable and relaxed while getting all the financials done on the car.When all our questions were answer, we bought the car and felt very comfortable that we made a good purchase and got value for our money. Both the parties benefit from this sales and thats the way every sales interview should be.Both my wife and I have no problem in recommending our friends to Performance Chrysler-Jeep-Dodge. We will be their best way of advertising because of the positive experiences that we had there, we have a story to tell.

msyoun79

18 de jun. de 2012

Worked with Andrew to finalize purchase of 2012 Honda Odyssey EX. When we arrived to close, Andrew ensured process was expedited with no issues. Would gladly do business with again.

John Scheels

18 de jun. de 2012

Conrad was outstanding. He was honest, sincere and was out to meet our needs and wants. The sales staff worked with us on the sales negotiation even after a quite disapponting first trade in offer we came to a price which was very acceptable. Everyone introduced them selves and position except one, I believe sales manager who stepped into the negotiation and left both my wife and I wondering who the person was. Conrad unpon his return clarified and apologized for him. WE have bought cares from the Performance group over the years (Toyota) and found out that Performance Honda does a super job also.

josephyu

17 de jun. de 2012

From day 1 when I visited Performance Honda, Jim Smith was very courteous and friendly, he showed me the workings of the car I was interested in, and let test drive it. And this was without knowing if I'm buying or not. I asked for the price of the car and he gave it to me. The second time I came by with my wife, he showed my wife the features of the car all over again. When we sat down to negotiate the final sale price, Jim was Not pushy, he was very patient with us in the negotiation process. My wife and I enjoyed our buying experience at your dealership. By the way, the sales manager, Danny was also very friendly and courteous.

dunnjp

9 de jun. de 2012

The entire staff was friendly and courteous. You guys made the process of leasing a new car easy. Shane was excellent. Great customer service. Thanks!

Duchemin

5 de jun. de 2012

Everyone was very helpful with all the questions me and my wife had. They were very knowledgeable on all of the cars we were looking at. They worked us up a good price and payment that would work for us. I will and already have be telling people about my experience at performance Honda. I hope to have more dealings with them in the future! Thank you for all your help !

onewish3

5 de jun. de 2012

We had a great experience at Performance CJD. They made the buying process a hassle free experience. We received some of the best customer service we have had in years.Thank you all

summersoff

4 de jun. de 2012

Richard was very helpful, knowledgeable and worked hard to get us what we wanted.He explained everything about the vehicle and we enjoyed talking with him and learning more about him and his life.I would recommend Richard to anyone looking for a new or used car. He is an honest man. Thank you for your time.

tmcgee810

2 de jun. de 2012

I gave performance Honda a overall great rating because the service was stellar! It was easily the best experience I have had at a car dealership since I have been in the market for a vehicle. Performance Honda greeted me at the door and from there they answered every question I had and worked hard to get me the deal that I wanted and could afford. If you are in the market for a new or used car, want excellent service and people who will work for you, then performance honda is the place to go.

debvanoy

1 de jun. de 2012

I did not have any intention of buying a new car, only a used one. But Roger Hahn and Walt talked me into leasing a brand new Honda Accord. I am very happy with my new car. Everyone at the dealership was very friendly and helpful.

beckerah

29 de may. de 2012

I was very pleased with the service I was received at Performance Honda. All of the staff were very friendly and helpful. As for Corwin, he did an excellent job and I could not have had a better car shopping experience. Corwin was very attentive to listening to what I was wanting in a car and very patient with me while I decided on what car I really wanted. He explained everything thoroughly, everything about the car I wanted to know plus more. Again, I was extremely satisfied and pleased with my purchase and absolutely love my car. I will definitely let everybody know about my positive experience at your dealer, and will no longer go anywhere else for my future car purchases.

jjuliano2

29 de may. de 2012

I really enjoyed working with Drew on my card purchase. After leaving the delaership, we were able to honestly say we had fun. I don't think I have ever said that before. But the crew did everything they could to take the stress out of the whole buying process. I would highly recommend Drew and any of the great people at Performance Jeep.

btgettel

29 de may. de 2012

I was happy with the direct sales staff. I knew exactly what my needs were in a new van and they met them quickly and completely without unecessary price haggling.

Jon Dopeker

28 de may. de 2012

The sales team of Britt Bauer and Joe Jarvis were very sensitive to the time that I had available during the purchase of my 2011 Honda Pilot. I had small windows of time available to work through the process of buying and trading in my current suv. I felt that there was minimal presure to purchase to buy at the first visit. This sales tactic by Britt made me want to see purchasing the Honda Pilot through Performance Honda. Britt and Joe answered every question from trade in to seeing me drive my used Pilot of the lot. Britt helped me to set up some of the hands free features that are equipped in the Pilot. He took the time after a very long day of a sales training to complete the process of sale. Thank you Performance Honda and most of all Britt & Joe. I am looking forward to using the free carwashes and maintaining my Honda through the service department. Regards,Jon D.

Sawdogg06

22 de may. de 2012

Every experience I have had with Performance Honda has been outstanding. No complaints here! Andrew Gomez was very helpful and extremely easy to work with. I would highly recommend purchasing a car from Performance Honda to my friends and family.

Willowweekat

18 de may. de 2012

I had visited three other dealerships prior to my meeting with Megan. She is the first representative that really listened to my needs and helped me find the car to MEET those needs rather than trying to change my needs to meet the car that the salesman wished to sell.She was very friendly, helpful and although I had researched Honda Civics for quite some time and had few questions, she answered those knowledgeably.Great experience! Both my adult children have Honda CRV's which they purchased at Performance Honda. It is a 'family thing' now!

waltonbm

15 de may. de 2012

I gave the rate I gave becuase I was pleased with the overall experience. The only thing I would like to see imporvement on is greeting customers when they enter Honda. I feel that the customer service is great once I am acknowledged by someone or until I approach someone and sometimes I'm not always sure where to go for what I need help with.

ottobob

12 de may. de 2012

I was impressed by the sales process, did not feel pressured to purchase and Andrew was a gentleman the entire process. We will be back.

dklutch

9 de may. de 2012

When we first stopped at Performance, why just wanted information about Jeeps and didn't intend to buy. Phil showed us the different models and answered all of our questions. we went for a test drive and he showed us the features and benefits of the models. A few weeks later we decided that we might want to but and visited the dealership again. This time Phil talked pricing and came up with a payment we were happy with. Phil went above and beyond to locate the vehicle with the exact options we wanted, brought it to the dealership, worked on our trade-in and eventually put a deal together for us.

Rose Kinkade

9 de may. de 2012

The experience we had at Performance Honda was wonderful. Our salesman, Ken Tatsuno, was very knowledgeable, attentive, patient, and courteous through the entire sales process. His personable demeanor made it very enjoyable. The customer service that we received from everyone at the dealership was top notch. I would definitely recommend the dealership and Ken Tatsuno. I would certainly return for another vehicle.

blondie73

5 de may. de 2012

I went to Performance Honda to get an appraisal on my 2008 Honda Civic. I was almost immediately met by a salesman who introduced himself as Amit. I told him what I was looking for and what I was doing there. He asked me if I wanted to test drive a vehicle. I told him I didn't want to do that until I had an appraisal on my car. He took me into the dealership sat me at a desk and notified the manager. Within a short time I received my appraisal and we started looking. Amit was very patient as I wasn't 100% sure what I wanted and if I wanted something different. We test drove a couple vehicles and after some contemplating I decided what I wanted. We started the loan process and all was going well. Amit brought a monthly payment to me and I told him that was more than I was willing to pay per month. This went on for quite some time with Amit going back and forth from myself to the finance department. They worked deligently with me to get the price, and payment to what I was willing to pay. Finished all the paperwork the following day. I was so excited to drive my new car, but I let the woman who had sacrificed much, my Mom, drive it home. Thank you Performance Honda. I'll be back...

Donk711

4 de may. de 2012

Internet Sales provided a very smooth and quick purchase process. They stated they were willing to beat a certain price, and there were no questions asked when the time came to complete the transaction. Very happy with my purchase.

Balloubj

4 de may. de 2012

Richard was friendly, knowledgeable, and sincere. This was our second purchase at Performance and our fifth Honda purchase. We have all of our cars servied there.

bjperkinson

24 de abr. de 2012

This dealership is by far the best one that I have been to in the last couple of years. They were very friendly and were ready to put me into a car from the moment that I walked through the door and told Roger Hahn that I knew what car I wanted to look at. This is the reason that we purchased the car on the day that we were down there.

kbuz81

22 de abr. de 2012

Drew did a great job, made the whole process easy. Called me back right away kept me informed the whole time. He and Kelli Flanagan were able to work with the bank and get the payment I wanted even with my not so good credit. This is the second car I bought there and I will buy my next one there as well.

murfsurf2u

18 de abr. de 2012

Dealer was Ok, but did not really understand the college incentive, which caused me problems and almost made me return the car. I gave them email feedback and they still felt in their requuest for this feedback,that they did a good job- showing me that they did not read my long reply to their emailed survey. Be careful if buying a car here to ensure they dont try to change the terms after you do a deal and especially after you sign the contract. They tried to add on $500 in add-ons before I signed then after I had bought a civic and after driving it home and closing the deal, i was called a few days later to say I had to start paying 3 months earlier than planned due to a conflict in the financing rate vs the college discount rate which they didnt tell me when they used the college incentive as a sales tool to sell the car. I am not sure I would buy my next car from them with the issues this caused.

jblawyer

18 de abr. de 2012

Let's face it, buying a new car or truck is something most people truly want to avoid when it comes to the process. It can actually rate right up there to going to the dentist. That is one of the reasons we (my wife and I) have historically bought from GM as well as getting an employee (extended family member) discount. The process working with your internet sales team made the difference. I am enjoying my Ridgeline from Performance Honda and it the truck performs (as expected) you can count on us as a continued customer. My wife sure likes the CR-V!Brent

guptap1

16 de abr. de 2012

All the staff were very good they attend us While we reach there close to end of the day.They did not hesitate showing us different vehicles and let us drove 2 vehicles. Specially Megan and Katie helped us a lot and Ken helped in negotiation.We are recommending Performance Honda to our family and Friends in Dayton and Cincinnati area. The only drawback for us buying a car from them we do not received the free oil change service coupons for local Dayton Honda dealers. Whenever we need service we need to drive extra 45 miles to performance Honda.Also after multiple trials we were not able to map our car garage opener with car built in remote settings. If we purchased the car locally then I would have stopped by the dealer to get demo again...

Penny56

15 de abr. de 2012

Sharen was very nice and patient with me. I had been to the dealership a week before I finally purchased. This is my 4th Honda. Thanks Sharen for making my experience the best!

Joe Brembeck

14 de abr. de 2012

Phil was very helpful respective at all times during my and my wife Margies time spent buying our new Chrysler Mini-van. We have not purchased a new vehicle since about 1998 so needless to say we needed to be updated on all the new technology.Phil did a great job enlightic us with his instructions. Joe and Margie Brembeck

lbarr

11 de abr. de 2012

The team at Performance Honda is very knowledgable, and goes above and beyond to get you into the car that is right for you. I came to Performance Honda because my mother had bought a car from Joe in the past and he took the effort to contact me any time the car I was looking for came onto their lot. When I was finally ready Joe and Conrad took good care of me and made sure I knew the in's and out's of the vehicle and that it was the right fit for me. Stop in and ask for Joe or Conrad and you wont be disappointed.

paulascordes

6 de abr. de 2012

Sharen King was great! She and Jeff Kaplan made the whole process, of buying a new car, very easy and quick. EVERYONE upon walking in the door to walking out the door was very friendly! I will recommend everyone I know to "shop" at Performance Honda.

yeonkim

6 de abr. de 2012

I have been having great experiences with performance honda dealer and services team.This is my third time to buy car from honda and Cole was good to work with.He is enthusiastic, kind and friendly. He worked hard for me to choose the best car and it was very pleasurable experience.My husband and I, we would definitely return to him and Good luck.Thank you so much for your help. ^^* Excellent job..I love my new civic and it is awesome.

edoras211

5 de abr. de 2012

They are all very friendly but not pushy. This is the second car I have had the pleasure of buying from Drew. Good deals on cars and they will do everything they can to make sure you leave happy. They have a great selection of new and used cars. I highly recommend them to anyone shopping for a car.

John Abner

4 de abr. de 2012

Very pleasurable experience! Sharen King and Ken Howard was excellent to work with. We did not feel pressured at any point in the buying process. It appears as though the employees at Performance Honda enjoy working with one another and have a very close camaraderie. And as of the price of the vehicle,we are very pleased. We had shopped at most of the dayton area honda dealers and non came close. So Thanks Again!

kmarchetti

3 de abr. de 2012

The first time I came to Performance Honda, the car I wanted was right there on the showroom floor. I fell in love with the Crosstour. Brit Bauer was the sales rep who came to talk to me and to show me the different Crosstours on the lot. Brit was very helpful in giving me more information about the car. I told him I would return as soon as I got my finances in order. I'm sure he thought I was another lost sale when I walked out the door that day. Brit stayed in touch with me through emails and phone calls. When I was ready to purchase Brit was very instrumental in making the sale/financing process very easy. He gave all of the information to Joe (sorry Joe I don't remember your last name), who quickly worked with me to get the deal done. Rasu, in finance was very friendly and explained everything for me and did his best to expedite the process so I could drive away in my new car. Brit, Joe, and Rasu were all very friendly and helpful in my car buying experience. I would highly recommend the Performance Honda dealership to my friends and family.

stoph02

25 de mar. de 2012

the sales man was good , he did his best to help me find the best product for me at the price i can handle . it was realy a better experience than when i bought my crv one year ago , I will recomend him for any body i know .

fosterk

19 de mar. de 2012

Ed, Amit, and Reed always seemed to have our best interests at heart. They were knowledgeable, pleasant, and patient. They made us feel comfortable and appreciated.

acwhite82

19 de mar. de 2012

Everyone was very friendly and did everything possible to get me into my new car at a price that fits my budget. The followed up all my phone calls in a timely matter. I will be sure to come back when I am in the market again for a car.

Lisaelmendorf

19 de mar. de 2012

I talked to Cole on the phone and he set up the appointment for me. Megan was my sales contact and was friendly, helpful and informative, but not pushy. A good car-buying experience.

ff1444

15 de mar. de 2012

We were very satisfied with the overall quality and with the sales people that we dealt with (Drew) Thank You for working with us over such a long distance.

dpa

12 de mar. de 2012

Long story short, an excellent ad price led to an excellent test drive, and excellent customer service and easy paperwork led to an excellent drive home lol. It was a dream come true! We walked in there not knowing what would happen because of our average credit score, and drove outta there happy with comfortable monthly payments. Performance honda earned all the great ratings because service from top to bottom was wonderful. Thanks again Performance Honda and hope to do business with you again soon.

Wpbrown

11 de mar. de 2012

Katie Sweeney was truly wonderful. She was very friendly and personable. I felt very comfortable with her, as she has a great sense of humor and puts the customer at ease. We got a really great deal and were treated with respect.

neonblackdream

5 de mar. de 2012

When going into Honda we always go to Richard. He is very nice and patient to work deals with my husband. As long as Honda makes there cars as they do we will continue our service with you. Thanks

Todd2

27 de feb. de 2012

Conrad did an excellent job during the leasing process of my new Honda Accord. He made me feel like a valued customer which I really appreciated. He was very professional and knowledgable about the Accord, including all the accessories and specifications of the car. I would definetly recommend Performence Honda to anyone and in particular Conrad as a Sales Professonal. My wife looks forward to buying a new car from Conrad this Fall.

Tiffanystar

26 de feb. de 2012

Buying a car is a stressful time, especially when you're a single mother on a budget. Having to bring your kids with makes the process that much more stressful but Conrad greeted us as soon as we arrived, he was very kind and patient with my children. I didn't have enough cash on me to get my children snacks out of the machine an the cashier already left so he took it upon himself to buy the snacks for them. He was just all around awesome and it couldn't have been a better experience! Thanks Conrad and Performance Honda!

dgrab26

23 de feb. de 2012

Great to deal with. Friendly, knowledgable and willing to work with us to give us the best deal we could get. Katie explained all the in's and out's of the car to my wife to make sure she was comfortable with the car we were thinking of purchasing.

jljscorpio

21 de feb. de 2012

Overall a good 2012 Honda Odyssey purchase. It took some dealing but ultimately both parties got what they wanted. I have purchased three new Honda's from performace in cincinnati and have been happy.

crearkl

19 de feb. de 2012

I walked into the dealership with an open mind about buying a new car and lots of questions. Jenny answered all my questions with ease while handling my gregarious dad. At all times, she was extremely informative and very friendly. A week after the sale, I had some questions and emailed her. Jenny got back to me within minutes. I got a good deal on a great car with excellent customer service.

blueskye42

15 de feb. de 2012

My experience with Performance Honda was amazing. I got a really great car at a really great price. My salesperson, Jenny Gladwell, was SO helpful and patient with me. She answered all my questions. She went out of her way to make sure I got what I wanted. She helped to make this buying experience actually fun and pain free. It was so easy. And I got such a great deal. AND a terrific car. What more can I say? Hondas are excellent cars and sell themselves. Thank you, Performance Honda!!

crv12

14 de feb. de 2012

I came to the dealership not knowing what I wanted,But Rishard Benaidrene took his time and explaning every detail in CRV..We wanted a CRV EX,but Rishard the knowledge he has is phenomenon .He upgraded us to an Exl with such knowledge you can only find with a Professional sales Person..Not only he explained the traction control how it works but also demonstrates with his body language and other stuff..Me and my husband were so impressed ..I just want to let you know that we have been to different Honda dealerships ,Rishard is a true sales person...You can ask him anything with no hesitations he will answer you ..My husband did lots of research ,actually my husband tested Rishard couple times he never failed...I just want to take my time to thank Rishard Benaidrene for everything he had done for us.We will definitely buy another car from Performance Honda Thank youKarla.

tsnandakumar

4 de feb. de 2012

I was able to explore all the options that I wanted to check and then make a decision.Katie and Conrad were very helpful in this process and let me find my own way.

dmaccombs

1 de feb. de 2012

Katie and Conrad were def working very hard to get my sale. They were persistent and stayed with me through the whole process. They came through on their promises and Conrad made my test drive and final purchase informative. Everyone was very friendly. Thanks!

kelio

30 de ene. de 2012

The customer service was great. The sales person knowledgeable in their inventory and sales. They found something in my budget and is probably the only sales person that has really listened to what I wanted and needed. I only had to say what I needed and what fit my budget once and they found a perfect match for me. They worked with me through email and made the entire buying process simple. The sales person got back to me quickly with each question I had. Also the sales person had a great sense of humor and was very friendly. The finance officer made sure he explained each step and was willing to help in anyway he could. The management also made sure the process satisfactory by doing a followup email. The waiting area was comfortable and family friendly. Nice play area for the kids with games that kept them entertained. As well as plenty of drinks and a tv area. Made the buying process possible with a three year old! Would definitely recommend Performance Honda in Fairfield. I also felt like even though the car was already purchased they were still there to answer any questions. More than enough follow up emails and phone calls to make sure I was happy.

ktrofholz

30 de ene. de 2012

We were very pleased with our experience at Performance CJD and our salesman, Drew Haag, went above and beyond to ensure we were satisfied with our purchase. There were a few oversights at the time of delivery that should have been avoided but all-in-all, Drew provided outstanding customer service and I would recommend Drew to anyone in the market for a new/used vehicle.However, the financing of the vehicle was very disappointing. The F&I Manager, Dennis, was very professional and knowledgeable, but as we he presented the paperwork, we learned there is a $250.00 documentation fee charged by Performance PLUS $150.00 charged by the bank. Dennis explained the $250.00 documentation fee charged by Performance is the maximum amount allowed and "he doesn't see a penny of it". With that said, a total of $400.00 was charged for documentation and this was never disclosed until the signing process. If I purchase another vehicle from Performance, I will arrange my own financing vs. using the dealership's financing department.

Barb Rotwhell

20 de ene. de 2012

We came to Performance Honda to purchase a used car, Jenny showed us many on the computer and we looked at a few on the lot, not really satisfied with any, we went back inside to look up some more. When we got inside we noticed the Fit on the show room floor and saw that we could actually purchase a new car around the same price as a used car. We then left and went to other dealer ships and returned to Performance that same day. We then had a little more information on different cars available and we then looked at the Civic and noticed that for just a couple of thousand more that we could actually purchase a bigger car. Jenny was great working with us and her patience was amazing. My husband is not a easy man to please and he is hard of hearing and sometimes it takes a while to grasp what he is hearing. But Jenny was so patient and helps ease his concerns. Jenny seems to be a promising young lady and she hopefully will do well. I will definately give her name out to Family and Friends who may be looking for a car used or new. We kept Jenny at work late and she hung in there with us to the very end. We were in the lot and everyone had left, we were looking at the controls and items in the car. She drove past us on her way out to go home and she stopped to see if we were OK or if we needed anything. She made our experiance a pleasant one, and we will return the next time we have a need to purchase another car, or maybe just to say hi and see how she is doing. She provided great customer service, and we will never forget it.Rasu, was very informative when it came time to do all of the paper work. He also was patient with my husband who sometimes can be difficult to deal with. We were all tired and really wanted to go home so her made it as quick as possible I think. Ken, it was nice of him to come out and introduce him self to us when we were in the dealership the first time. However I really think that after someone purchases a car from any dealership it would be nice if the manager would come out again and shake the hands of the people that have just purchased the car from the dealership. Just good customer service, I have been in the customer service field for many years and it is very important to let customers know that you are there for them, especially when they have purchased a expensive item from you.

Elliott Fishman

16 de ene. de 2012

My new Pilot is the fourth car I have purchased from Performance Honda. Why would I go anywhere else. My salesman Ed Obermeyer is a class act and true professional. Management has always treated me fairly. The service department is second to none. And most important the product Performance Honda sells is good looking, reliable, safe and affordable.

cdgleason

13 de ene. de 2012

In my life, I have purchased 10 - 15 vehicles and this was the Best car buying experience I have ever had. Megan was extremely helpful and made the process very simple. We worked with her through the internet and then via the telephone. She was very responsive to our questions and concerns. She was able to get us the vehicle and the price that we wanted. All we had to do was show up, write a check, and finalize the financing. The team at Performance Honda was very friendly and accomodating. The entire process could not have been easier. Special thanks to Megan for taking care of us, as well as the entire Performance Honda team.

lrivera48

11 de ene. de 2012

My experence with Performance Honda was very positive. Salesman Richard Benaidrene was very helpful and very knowledgeable in answering my questions. I would recomend Performance Honda to any family member or friend.

princetongrad98

11 de ene. de 2012

I love,love my Honda pilot! I had the best experience purchasing my new vehicle. I would recommend performance Honda to anyone!!!Thanks again!Erica

butler456

9 de ene. de 2012

The Performance team was very attentive to detail every step of the process, from the sales person (Matt Burnheimer) to the sales manager and the finance manager, they each knew what they were doing and completed the deal in a very timely manner. I am very pleased with the Accord they found for me and the price was attractive.I particularly liked the time Matt took to describe how to use my MP3 player in the car.

droller

9 de ene. de 2012

I had a very pleasent experience purchasing a vehicle at Performance Honda. Overall the buying process went very quickly and smoothly, they were quick to give me a good price on the vehicle I wanted to buy and my trade-in. Overall, I would recommend this dealership to anyone looking to purchase a car.

beyer2

8 de ene. de 2012

At first I thought my overall buying experience was good, and that I was treated fairly. But a week after my purchase is when I realized that I had been taken. I told them that I had a interest rate at my credit union and I asked what theres was. I assumed that they would give you the best rate available, which I guess that is what I get for assuming. They did my financing through Fifth Third at 3.04%. A week later I found out that Honda was offering 1.9% on the car I had bought, the dealer never mentioned that rate to me. Come to find out Honda does not give a kick back to dealer unlike Fifth Third does. This deceiving practice cost me almost another thousand dollars in interest charges. I have a credit score of 812, so they can't say I didn't qualify. This kind of thing is what gives car dealers a bad name. They were not on the up and up. I would not recommend this dealer while they are being dishonest.

lowe2

7 de ene. de 2012

i had a very good experence at performance honda. my salesman ken t was excellant in all phases of the sale. the sales manger kept there word on the price of my truck given in november. he also gave me a fair and a discounted price on thier truck.the fiance officer was very courteous and helpful with the fiancing and all other paperwork concerning the vechile. i highly recommend this dealership to anyone

VanSice

6 de ene. de 2012

Did not like the addition of several items by the dealer that increased the price. I will not allow that if I buy here again .

tspielmann

3 de ene. de 2012

I really appreciated Francis' no nonsense direct approach in my search and purchase of a used car. I did not feel pressured.I purchased a new vehicle from this dealership a year ago and the service was the same.

mille261

1 de ene. de 2012

This was my first experience buying a brand new car and they made it a great one! The employees were very friendly and helpful. The overall process took about and hour and a half to get through all of the paperwork, which I thought was a decent amount of time. I would definitely recommend this dealership!

mlstevens10

29 de dic. de 2011

The Performance Honda team was easy to work with and had the best prices in Cincinanti. Megan and Rich were easy to work with and worked to close the deal in a professional manner.

tlockard

19 de dic. de 2011

Drew was friendly, knowledgeable and professional. He got me the exact vehicle I wanted at a price no other dealership was able to match. There was no pressure, just a great buying experience. I'll be back.

Cburris22

14 de dic. de 2011

I was very impressed at how hard Phil worked to find me a car that would fit my needs and wants for the right price. The only thing I could say for improvement is to tell the customers the price of the car. I felt at times that I was buying aCar and didn't know the price of car. Kinda felt like I was getting the run around on numbers when I just wanted to know prices.

jcrabtree328

7 de dic. de 2011

I have nothing but compliments for the sales team. I really only worked with Kathy. She did an excellent job of showing me cars and there was never any pressure. She listened to my needs and was responsive to my requests. It made the car buying experience very pleasant and I would definitely recommend to family and friends.

perfhonda

4 de dic. de 2011

If you're looking for a car in the Cincinnati area, I highly recommend contacting Reed Koehler and/or Ed Obermeyer of Performance Honda. Both provided courteous, no-pressure service. They weren't pushy and didn't try to fast-talk me. I also liked how they not only looked like professionals but acted like professionals. There's definitely a difference in the quality of service and how they carry themselves when you compare them to other dealers in the area, especially when you go to the dealership across the street. When I was test-driving various cars, I ran into several dealers who didn't seem very interested in trying to sell me their cars. However, when talking with Reed and Ed, I always felt like I was being treated with respect; and they worked with me to find a car and payment plan that met my preferences and budget. You can feel rest-assured you will get a fair deal when you contact Reed Koehler or Ed Overmeyer.

daabs

3 de dic. de 2011

I have bought cars from Larry in the past. This is the first time I have worked with Katie. Katie did a great job explaining the pricing and the options. Larry is an exceptional sales person. He is always friendly and helpful. When I went in to see Larry the first time, I was there to see which model of the Civic I was interested in. This is my first Civic. I have always been an Accord owner. I told Larry I wasn't there to purchase that day. We were out of the dealership in less than half hour! I chose the model I wanted to purchase and even did a test drive. Any other salesmen would have kept me there to try and purchase the car that day. Larry helped me save the temporary tag fee when I purchased my new car. I would recommend and have recommended friends to Larry. I will do the same for Katie.

gailnadzam

1 de dic. de 2011

I really liked Roger and felt that he worked hard to make the deal work. I was disappointed in the final price - as I thought our trade-in would be worth more. Roger was very helpful and understanding of our current situation (caring for my mother-in-law), time constraints, etc. I would definitely recommend Roger to a friend. Roger also showed us exactly what we had described to him and was very knowledgeable about the features of the car.

LAA14

1 de dic. de 2011

I will definitely come back to this Honda location if I ever need to buy a new car, hopefully not for many years to come. The customer service that I received was wonderful. They helped calm my worries and did what they could to find me the best car suitable for me and my family. Every one of my desires were met and were exceeded. The turn around time was great also, I was worried it would take hours upon hours to complete the sales transaction but it did not, we even arrived early for my daughters flute lessons. Everyone we came across while there had smiles on their faces and made sure we were taken care of.

charliechloe

30 de nov. de 2011

I had a great experience working with Cole. He was friendly, helpful, knowledgeable and very professional. I don't usually like the experience of getting a new car, but working with Cole was different. I was relaxed and confident that he would work with me and find what suited my needs in a car. I would highly recommend Cole and Performance Honda!

chrissybug

27 de nov. de 2011

This was my second purchase from Performance Honda. Since 2004, I have been taken care of the staff at Performance Honda. Ken T. sold me my used CRV in 2004 and always made a point to stop by and say "hello" when I was having my car serviced. The Performance Honda Service Team (especially Brian Flick) is the reason I knew I wanted another Honda! They have taken great car of me over the past 7 years and I trust their service.When I walked into Performance Honda last week, Ken T. wasn't working, but his son, Cole T. stepped up to assist me. He was very knowledgeable about the CRV and provided a detailed orientation of the vehicle before I left the lot. He worked well with me and the business manager to offer me a deal I couldn't refuse!Cole had to order a retractable cover for the back of my CRV... which arrived in a timely manner... and we arranged a time that he could personally install this into my car.My new CRV made the trip to Gatlinburg for Thanksgiving... I was very appreciative of the smooth ride, heated seats, and XM radio for the road trip.

lreshard

27 de nov. de 2011

This is my 4 Honda from Performance Honda with Ed and Larry and I am very pleased! They are are both very knowledgable, friendly and honest. To date, I have Not had buyer remorse. Your service department is one of the best! All of my experiences with the service advisors have been great. It is really a joy working with Bob, he's very good and straight talking. He is at the last desk from the entrance.I am looking forward to the new body style of the 2013 Honda Accord V6 with navigation.Thank you.Leroy Reshard513-315-5257lreshardatgmail.com

keith kirk

27 de nov. de 2011

Drew Haag and the folks at Performance Chrysler Jeep Dodge made my new truck buying experience very comfortable. I would purchase again from the dealership and I will tell friends and family to see Drew and PCJD for their next new car purchase.

hanbury1

25 de nov. de 2011

I was going to go to another dealership, but I was convinced to come in ove ther chat window from your website. Glad I did, got a good deal, and worked with nice people.

dineenkm

18 de nov. de 2011

This was my first visit to Perfomance Honda. It certainly won't be my last. Joe Stenger did a fantastic job taking care of my needs. He exhibited the qualities you want to see in a salesperson - personable, responsive, and not the least bit pushy. Joe made me feel comfortable and informed about my purchase of a 2011 CR-V. My car buying experience was stress-free! I highly recommend Joe Stenger and the team at Performance Honda.

WilShrader

18 de nov. de 2011

Friendly,quick, and knowledgeable staff.A pleasure to do business with.We expressed what we were looking for, and they helped us find it without pressure to buy something else.

kacire

16 de nov. de 2011

I traded in a 2006 Toyota Rav4 for a 2011 Honda CR-V. I loved my Rav4 when I first purchased it, but I began to hate it after having so many difficulties with the dealership that I purchased from. Because of my bad experience, I was a little hesitant about trying to purchase again. But from the first email I sent to Performance Honda until the moment I drove off in my new CR-V, I knew I had made the right decision!I received a quick and friendly response from Conrad and Katie, they sent me the special internet pricing via email, I picked the vehicle that I wanted, and I scheduled an appointment to come in and test drive it. And I even filled out the internet credit application and was approved before I ever stepped foot into the showroom!When I arrived for my appointment, a salesman greeted me at the door and asked me how he could help me. When Conrad arrived he took me out to look at the CR-V's, explained everything about the vehicle to me, we went on a test drive, and before I knew it I was back at the table going over financing. Ken came out and explained the finance portion to me. He worked hard to get me the lowest monthly payment possible, and he even went on another test drive with me so that I could be sure that I was making the right decision. I never felt pressured to buy anything, but I got the impression that Honda really wanted my business. I felt appreciated! Even though I left to see what kind of deal Toyota would offer me, I had already made up my mind about the CR-V because I have always heard that Honda was the best car manufacturer, period! And honestly, I would have still bought the CR-V even if Ken hadn't worked with me on the price, but I'm glad he did.Overall, my experience with Performance Honda was outstanding! I give them an A+ for their customer service, professionalism, friendliness, their commitment to the customer, and the pricing of their vehicles. I will definitely recommend Performance Honda to everyone I know, and if I didn't love my job so much I would even try to get a job there!

andrewmorgan2004

9 de nov. de 2011

I had an excellent experience at Performance Honda with my new Accord purchase.I went through their internet department. Conrad was very quick in responding to my requests, and always delivered the information without putting me through the ringer as was very typical with the other dealerships I had also contacted.The pricing was aggressive and the customer service was exceptional. I felt very comfortable at all points during the purchase and highly recommend Performance Honda if you are looking for a new or used Honda.Conrad, Katie, and Rasu are outstanding at this dealership.

johnono

7 de nov. de 2011

Super nice people and a dealership that understands how to treat people. From the first contact to the drive home in my new suv, I was never pressured or felt rushed to make a decision. I will be a repeat customer.

turn4chatter

6 de nov. de 2011

My daughter , wife and I showed up at Performance Honda 15 minutes before closing on a Saturday to check a couple of models out for size (I am 65 300+ lbs) to determine if either would fit our needs. We decided we liked the Accord and took it for a test drive. Shane was pleasant the whole time and easy to talk to. He answered all our questions and stayed late to let us test drive the car. When we got back with the car is when I was a little surprised. I told Shane I like the car but he didnt give me the normal sales pressure. Usually the sales guy tries to get you to come in to make in and make a deal. But that did happen. I really appreciated that since I had yet to determine what price I was willing to pay for the car and I still wanted to do some more research.Later we went to some more dealers and drove some other models but we still liked the Accord the best so I did the research on the pricing and decided what we should pay. We went back to Performance again and asked to drive the car again and did. Came back and still no sales pressure from Shane. Negotiating the price was pretty painless. I ended up in the range I wanted. The Lack of sales pressure followed through the paper signing as well. They offered the customary extended warranty and other add-ons all the dealers do but they didnt try to sell me on them. In fact all the paperwork was printed up with me rejecting them all so I didnt have to wait?. Buying a car is a much more pleasant experience when you dont feel like youre getting pressured to buy. This is my 3rd Honda and my second from Performance Honda . It likely will not be my last.

shannon0922

1 de nov. de 2011

I have purchased my fair share of cars and this was the BEST and most PLEASANT buying experience I have ever had. Ken 'T' was great and lived up to his promise 'to deliver a simple, honest, and hassle free vehicle purchase experience'. He was present, supportive and honest throughout my entire time at the dealership. Todd from finance was also exceptional; he answered any and all of my questions honestly and worked hard to find me a competitive rate to save me money. I would recommend the dealership and the people I worked with to anyone buying a car. This experience makes me want to buy a car from this dealership and only this dealership in the future. Thanks again for sure a wonderful experience!

tobaw

20 de oct. de 2011

We have bought many vehicles at Performance Honda and have had a great business relationship and see no reason to change. The service has been the best of any we have had before Performance Honda.

mtaylor4242

18 de oct. de 2011

Pricing was good to know ahead of time. It was difficult to see from the pictures, but it would have been nice to know that the car did not have any external rear view mirrors.

gingrast

7 de oct. de 2011

Joe Stenger, was the one reason for the great sales experience. Joe was patient, took the time to listen to what we wanted, did not try to put us into anything we were not interested in. He took the time to show us all colors an styles on the lot. When what we wanted was not there we left. That could have been the end the story but Joe had put our names in a wish list and when our car came in Joe called us we looked at the car and when I stated the price I was willing to pay Joe got the deal done. On a side not the day we bought the car just happened to be My wife's birthday and when we went to pick up the care Joe had a "Happy Birthday" banner on the windshield.It was just a great experience overallThanks Joe

sarah_persinger

6 de oct. de 2011

Excellent service, great follow-up. I would buy a car from them again and would recommend them to friends and family. It's the first time I ever bought a new car, and I was dreading the experience. Drew Haag was extremely friendly, knowledgable, and professional, and the experience was great, definitely not the nightmare I was anticipating.

gphelps

3 de oct. de 2011

We have just leased our 4th vehicle from Performance Honda and obviously are very impressed with the excellent customer service we always receive. Ed Obermeyer has always been our salesman and he just goes above and beyond to make certain that all of our questions are answered and that we are completely satisfied with our new car. We feel very comfortable calling Ed at any time with questions and he always has the answer for us. Reed Koehler and Ed are working together now as a team and Reed is a very delightful young man. Reed helped us set up the bluetooth in our new Civic. We hate the thought of Ed ever retiring, but if and when he does we will feel very comfortable working with Reed. Robert Williams, Business Manager, also is a delight! He does a wonderful job explaining the financing and also is readily available should we ever have questions. The Service Department at Performance Honda is also top notch! Our son is currently leasing a Honda Element from Performance and I'm sure when his lease is up he will also be a repeat customer. Great place to do business!Bill & Gail Phelps

dswig1

30 de sep. de 2011

Purchasing vehicle was very smooth process, no surprises. Conrad was very explanatory, friendly, knowledgeable. I feel a good price offer was made on car for sale, and good offer was made on my used car for trade in. I love the new CRZ, my first Honda! The car seems very solid and well engineered. I would highly recommend Performance Honda as a place to shope for a new car with a no frills sales approach!Dave Swigonski

kbirlee45

27 de sep. de 2011

I gave all fives because its the truth. I had a very good experience since i came through the door. the people were extremely nice and helpful. They went above and beyond to show their concern and were very professional on every process. I was surprised that I could get a car. Thanks to all the employees at Honda. My fiancee can now continue going to work and provide for the family. I greatly appreciate everything!

dclawton

24 de sep. de 2011

I highly recommend Drew at Performance Chrysler Jeep Dodge. I've bought many cars, both new and used, and never experienced someone that worked as hard for my business as Drew did. He kept in contact, without becoming over-bearing and worked through the entire process, even beyond "signing on the dotted line". I am very happy with my new Rubicon and would gladly recommend Drew and Performance Chrysler Jeep Dodge. Everything from price, vehicle availability, extras, and knowledge/support were spot on and you would not regret working with Drew and Performance.

mebc85

21 de sep. de 2011

Mr. Lancaster has been my salesperson for 2 or 3 of my Honda purchases. He is always, professional, kind and very knowledgeable. As a woman, it is unusual for me to feel comfortable with buying a car. Mr. Lancaster takes the time to explain everything in detail and answers all my questions!I would recommend Mr. Lancaster and Performance Honda for anyone looking to purchase a car.

agermann28

18 de sep. de 2011

This was our second new purchase in 6 months and overall our 6th purchase from Performance Honda. We have nothing but good praises for this dealership. We have used them for new purchases, routine maintenance and also have had some more major work done and all without any hassles. When the time comes for another Honda, we will definitely head to Performance Honda.

Gordon Betscher

17 de sep. de 2011

We had been happy with our 2009 Odyssey ,so when contacted to check out the 20ll,we decided to make appointment. Pleased with deal and new vehicle.Have always been impressed with efficiency of service department.Negotation process is not fun for either of us,but this time felt somewhat more comfortable. Ed and Reid were both very helpful.

dnc1

12 de sep. de 2011

I had an excellent experience with Ken at Performance Honda. The car was in great condition at a fantastic price. I will certainly keep the dealership in mind when I'm in the market for another car, and would recommend it to anyone.

cheatham5

5 de sep. de 2011

My husband and I recently purchased a new Honda Odyssey at Performance Honda and I must say they are the absolute best dealership to work with. Joe Jarvis is an exceptional salesperson, friendly, considerate, professional, thorough and knowledgeable. He goes above and beyond to get the job done and throughout every step of the process made sure my husband and I were happy and our needs were met. This was our second car buying experience with Joe and Performance Honda and my husband and I have been so pleased with his excellent service that we plan to continue to work with him in the future to buy our next vehicle. In addition, Todd Loux in Finance is a great guy to work with. Very personable and knowledgeable and provides excellent customer service. I would highly recommend Joe Jarvis, Todd Loux and Performance Honda to anyone who's looking to buy a new or used car in the Cincinnati area. They are the best!

HNCP

27 de ago. de 2011

My husband and I have not purchased a new car since 1987. We had found a salesman in used cars at a different place and we stuck with him and continued to buy used because he was wonderful to work with. We have always dreaded the new car salesperson chasing us around the car lot!!!! My experience with Performance was just the opposite. Jennifer was great, she asked if she could help and when we said "just looking" she kept her distance. When we were ready she was within ear shot so we called her over. She did everything to help and it was soooo nice. We met with Robert in finance and he was so entertaining who would have thought a finance guy to be so much fun. Ken in Management was great to work with as well. We also spoke with Ed a salesperson that had been there many years and he was also very informative. Every person I met there did a wonderful job and were very friendly and helpful. I would definitly go back again!! Shop there you won't be disappointed! We love our new car!

beldentl

27 de ago. de 2011

When we came into the dealership we were just looking for an idea of what the Honda was like. when we started to talk to Conrad and Katie we were very pleased and we decidid to buy the car. the sales part of the deal ws great. the clean up and delivery was not a good experiance. they really did not know how to detail the outside of the car. after four tries they fianlly got it ok. thanks for the good deal. terry and loretta

D Todd

24 de ago. de 2011

My husband and I arrived at your store around 8:45 pm, 45 minutes after actual closing time. We had just come from a dealer down the street , ready to purchase one of their cars, when their salesman changed the purchase price on us at the last minute, denying what he had previously told us. We drove past Performance, saw the white Pilot on your lot and checked to see if we could talk with someone about it, even though it was past your hours. Roger stayed late to show us the car and we came back to test drive and purchase it. We live on the other side of town, so we really appreciated not having to come back another day just to look at the car. Roger showed the car that evening but we had previously purchased a car from Katie Sweeney, who we actually bought the Pilot from. She was a great rep and we enjoyed seeing and working with her again.

JenRose

16 de ago. de 2011

The rating I gave for my experience at Performance Honda speaks for itself. We were treated with kindness and respect from Mr. Smith. The overall process was quite painless and made easy. We love our new Pilot.

worzel

16 de ago. de 2011

I have to be honest, but we started out very badly. Once we got over that hurdle the team did everything possible to restore my confidence in the company. The best part was, they financed me at a rate that beat my own bank's quote. I was in a position where I didn't need another car, but the overall deal could not be ignored. Yes, I would make Performance my first place to look for another vehicle. My one piece of advice for the team, improve your internal communication,so all you guys are on the same page, then our initial misunderstanding would not have happened.

PFriedhoff

15 de ago. de 2011

Ken was very helpful to us as we rolled over our 2008 Honda Odyssey lease into the purchase of our van. This is our 2nd Odyssey and we have never been disappointed. Ken was very helpful in helping us with the whole process and getting the paperwork and financing taken care of. We would definately recommend Performance (we are repeat customers ourselves) and Ken T as our sales rep. Thanks! John & Peggy Friedhoff

pjrcincy

10 de ago. de 2011

Not only did they beat the best price I could find from another dealer, they found the car (style/color) I wanted the same day (whereas the other dealer was going to have to have to order it). Fast, friendly and they delivered.Will likley be back to buy another Honda from them in 2012.

DSack

9 de ago. de 2011

I had an excellent experience at Performance Honda of Fairfield. Thye kept me abreast of each step of the sales process. If they said they would be back in two minutes they were back in two minutes. I was impressed that I could go from inititial contact to driving the car off the lot in a few hours. Matthew did a fine job, and I found the entire sales team friendly and courteous. When I came back in the next day ken met me at the door and thanked me for my business. I plan to buy from you again.

Bevkoenig

7 de ago. de 2011

I visited Performance Honda to look at used cars to replace my 2000 Honda Odyssey. Joe promptly assisted us and went out of his way to show us every vehicle we asked to view. Ultimately, we test drove a used 2011 Toyota Sienna Van. Although we arrived late in the day, we weren't rushed to complete a deal. I feel I received a fair purchase price and trade in for my car. I have had all of my maintenance performed at this dealership which should show that I trust them. The entire staff including Joe, the sales manager, and the finance manager were a pleasure to deal with for this deal.

JohnInCincyOH

2 de ago. de 2011

Overall it was a pleasant experience. The one negative was that there were no 2012 Honda Civic LX available on the lot even though local advertising mentioned they were. I ended up buying a 2011 Civic EX which allowed me to get more options than if I purchased a 2012. Joe and Ken were great and it all worked out for all of us. I'm happy with my car.

mchcpa1990

1 de ago. de 2011

I purchased a 2011 Honda Accord from Performance Honda Fairfield on July 17, 2011. This is my 6th purchase from this dealership. I believe that pretty well vouches for the service, friendliness and honesty of the dealership. Roger Hahn was going to be off on the day I was able to devote the time to purchase my new Accord so he referred me to Joe Stenger. Both Roger and Joe were very professional in handling the details of the purchase of my 3rd Honda Accord.

srader003

1 de ago. de 2011

My husband and I had a great experience at Performance Honda. Our Salesmen Danny Cahill and Roger Hahn did a great job on showing us all our options on cars and when we picked a car that we liked they showed us everything we needed and wanted to know about the car. They gave us the best options on financing the vehicle and did what was best for us. We would definitely recommend this dealership to friends and family and we will also be purchasing another vehicle from them some day.

treewoman

29 de jul. de 2011

I inquired about a used Pilot via the dealer's website late one evening and received a response very early the next morning. I made arrangements to test drive the car and was introduced to Larry Lancaster when I got there. The receptionist at the desk was very friendly and helpful. Larry took me on the test drive, was very knowledgeable about the Pilot, and was especially helpful with questions I had about towing a boat with it. Larry took my Element to be evaluated for trade-in; the showroom is very nice and I appreciated the coffee bar and "lemon-water", which was especially refreshing on a 90+ degree day. The price we agreed upon included Performance adding the wiring harness to the Pilot. Larry arranged for that to be done right away before I picked up the car. We did the paperwork with Mr. Williams (I'm sorry, I don't recall his first name) and got all of that out of the way so I wouldn't have to deal with it later when I returned to pick up the car. Mr. Williams was very pleasant and helpful.The car was ready to go when I returned a couple hours later with my title for trade-in and the check for the Pilot. Very shiny and even had a nice sign on it with my name on it. Larry sat in the car and went over all the controls with me. All in all, a very nice experience. The thing I appreciated the most was that Larry knew SO much about the car, and also that he didn't try to talk me into a new Pilot. He respected the fact that I knew what I was looking for.

vanessaratcliff

20 de jul. de 2011

Overall I had a great experience with Honda Performance. I was happy with how quickly Joe was with getting back to us and giving us any information we wanted. I would recommend Joe and Performance Honda to friends and family. I greatly appreciate how relaxed Joes approach was, and that he was not pushy or trying to be persuasive with selling us a car. He was very upfront and factual with the information he did give us.

ctdc

18 de jul. de 2011

This was the best new car experience I ever had! Katie & Rich were very professional and got right down to business.. no gimmicks and no hassle of going back and forth. My wife and I were in and out in no time, the Chevy dealer took 2 1/2 hours just to give us a quote!! I will always go to Performance Honda for cars and service.

paul hendrick

18 de jul. de 2011

We could not have been more pleased and have already recommended Performance Honda and Jim Smith to friends, although we live within a mile of Superior Honda, where we will continue to use their service department for regular maintenace. From the very beginning of our conversation with Smitty, he was direct, honest and clear with no pressure or game-playing whatsover. I was really quite surprised by the generosity of the trade-in offer for my 98 CRV and then again when Smitty presented us with what the price would be for the car we purchased not quite a week later. Within that week, I did make a request that it include Ohio sales tax and title and transfer fees, but when Smitty got back to us quite promptly, I was not surprised by the response from Performance that as a "high volume" dealer, the price given me was the best they could do. Since I already felt I was getting a much better deal than I had hoped for, I had no problem with that response. I did talk to Superior Honda before making my commitment with Performance, an experience that left me with a very bad taste in my mouth - too much of the old game-playing back and forth negotiations. The salesman had taken my key when he checked out my car, and in order to leave, I had to twice demand they return my key. So thanks for being fair, efficient, and direct. I'd definitely come back, although it is not an easy or convenient location from our Clifton home.

bstewart68

17 de jul. de 2011

Roger was truly a pleasure to work with. He promptly replied with a quote to our email when expressing interest in a 2011 Honda Fit Sport. We had also contacted five other dealerships in our area via Edmunds.com. Some initially didn't quote but wanted us to come in for a test drive. Roger beat the "out to door" price on written quotes from other dealerships.As a side note, we were all set to purchase our vehicle from Jeff Wyler Colerain, but our sales experience was a huge disappointment. When we inspected the car to close the deal, the car was filthy both inside and out. There were several stains in the interior, an accumulation of bugs and debris in the hatchback door jam, a gouge on the bumper and a scratch on the door. This car had 27 miles on it! When we pointed these issues out, the salesperson never apologized or said we'll make it right, she just started cleaning the interior. You could see the frustration on her face. She finally stated a painter would fix the blemishes the following week and asked if we would close the deal today! I digressed, but I wanted to paint a picture of our holistic buying experience.To summarize our experience with Roger, we felt that he had integrity. He was truthful and honest and we felt that we weren't taken for a ride. He even introduced us to an acquaintance that was the lot looking for a low priced Honda for his niece.Roger was off on the day that we picked up our new car so Reed handled the final steps. The car was clean, no scratches! Reed took the time to explain the car's features to my wife even though he had a long-sleeve shirt and a tie when it was around 90 degrees outside. My wife was disappointed that the Technology Reference Guide and Honda Owners Manuals were not reviewed. This was important to her as her last vehicle was 16 years old and car technology has changed.Overall, an excellent experience and I Performance Honda will be the first dealership that I will visit when looking for another Honda!

thompseeslp

17 de jul. de 2011

I will not deal with anyone other than Performance Toyota. The entire staff is friendly, professional, and timely...not to mention honest! I appreciate every second of their time and feel comfortable every step of the way. I intitated my contact with Performance to lease a vehicle and have continued the relationship by purchasing that same vehicle. I also choose to have all routine and non-routine maintenance provided by the experienced service team at Performance Toyota. From sales to service, Performance Toyota has not been surpassed in my experience!

DKSwanson

14 de jul. de 2011

Our initial experience with buying a used vehicle was great.After getting the vehicle home we realized the back window vents of the van did not open. We immediately contacted Shane about this. We were leaving town, but upon our return we contacted Shane again. We were curious as to whether or not the windows were checked during the "110 Point Inspection" before being put on the lot to sell. This call went out to Shane on Monday, July 11 and we still have not heard back from him (Thursday, July 14). We feel that the back window vents should have been in operating order (110 Point Inspection) and that the dealer should cover the cost to get them operational.If we had to rate the experience for AFTER the sale, the above numbers would be quite different!

Jim_He

9 de jul. de 2011

Performance Honda did a great job! It was a simple, honest, and hassle-free purchase experience. I will highly recommend them to my friends. Katie Sweeney and Jeff Kaplan were a pleasure to work with. In addition to having the best price, they also were very attentive to my needs.

urbanfantasy

8 de jul. de 2011

Salesman, Joe Stenger assessed my needs and pointed me in the direction of the Touring Pilot. He showed me the vehicle and demonstrated each feature with ease, moving quickly, as it was a particularly hot day. We discussed and agreed upon a price that worked well within my budget and a deal was made.Though I was a late shopper (Joe, Finance Manager, Robert Williams & Sales Manager Danny Cahill staying late on a Saturday to complete my transaction), the process was speedy and pleasant. As I was exiting the dealership in my new Pilot, and Joe was off to help another customer, Sales Manager, Danny Cahill, stopped and showed me some of the specifics on my GPS. I would recommend this dealership to anyone and plan to be a repeat customer.

Betadragon

5 de jul. de 2011

I did not go to the dealership to get a "steal". I went to get a good deal that would make possible the option of trading a 2011 minivan on a new (2011) Honda Pilot. I am not in the habit of trading in new cars on new cars and usually keep mine until the 250k mile marker but the minivan was just not a good fit for me (lots of reasons). So after reading that my then-current car received a 2-star on one of its safety ratings, I was hoping to switch back into a Pilot. The Internet-team "handled" my prospective purchase with an efficient pitch (that's their job) but I NEVER felt pressured, and likewise felt free to ask as many questions as I came to mind. I was actually skeptical that I could make the move without a painful equity deficiency but the Performance Group came back with a solid offer on my trade-in and a reasonable price on a car I love! I got the lecture from friends about the new 2012's coming out and how I should've worked the numbers more, but how can I complain? I did the research (both on the car reviews and pricing)and knew what I needed to pay off, what I could spend monthly, the term (number of months) and APR and this team was sufficiently transparent with the numbers for me to understand the "sales math" and to make me comfortable with my purchase. Now although I still have a big check to write on a car at the end of the month, I can do it with a smile on my face (Don't buy a car unless you can write the check with a smile on your face!). The team who helped me (Katie, Conrad, Rick and Jeffrey)were helpful, polite, and successful in brokering a good deal for me on a great car -certainly worth the drive from Burlington, KY!

Sdane65

28 de jun. de 2011

Everyone was amazing. Quality service , great team of people working with me! Great attitudes and everyone was full of energy and smiling. Could not have asked for better service and help buying my new car!!

acox024

23 de jun. de 2011

This was a great place to come and buy my first new car. I've have always liked my old honda civic and I knew I would want my first new car to be another one. Bob Brewster recommended me to this dealership and Joe was a great salesperson. He was very professional, very nice, and got us a great deal and out of there in no time.

minglerm

16 de jun. de 2011

Everyone was very helpful and patient. Our only dislike was the non-upfront disclosure of the additional equipment costs when we were negotiating the price.

glennmaddy

10 de jun. de 2011

The sales people first listened to what I wanted/needed. Next, they worked hard to accomplish that. I believe it was a win/win deal. I left feeling good about the purchase and I did not have to fight them to get want I wanted.

K14Nike

3 de jun. de 2011

Ray and Beth Conway highly recommended you guys from the moment I told them I was looking to get a new car. I can now see why. Everyone was so friendly and helpful. Conrad was a great salesman. I didn't feel pressured into anything. I will, and already have, recommended you guys to my friends and family! Thanks for making my day! ~Kelly Hartkopf

lchiaruttini

2 de jun. de 2011

Our overall car buying experience was great with Gulia. My time was very limited and tsrated the car negotiation over the internet. They were able not able to find the excat car that I wanted but offered me a similar model and then installed what I wanted. At the end, we ended up getting a better car than what we originally wanted. She is very friendly and not your typical car salesman that you soemtimes fees is "out to get you" with hidden schemes. She was a pleasure and I would recommend her to others who were looking to buy a new car. Her follow-up after we bought the car has also been very good so she not only cared about geeting our initial business but maiking sure we were completely satisfied with our purchase.

Leugers

1 de jun. de 2011

I was very satisfied with my experience purchasing a new car at Performance Honda and trading in my 2006 Civic (also purchased at Performance). In the last 6 years, my immediate family has purchased 3 hondas from performance b/c of the good experience

D_C_W

31 de may. de 2011

I'd never been to a dealership that so profoundly misquoted themselves on a trade in and went back on their word. Managers acted like "nothing could be done" when it doesn't take much to reconcile such a situation. I'm sure it doesn't happen very often, but with the idea that myself, my wife, and brother (wife and brother bought from that specific location), they left me feeling insignificant and distraught over TWICE making the 30 minute trip to that location.

bethconway

31 de may. de 2011

Conrad Barnes and Ken Howard are truly your strength at the dealership. They are wonderful to deal with. They truly go the extra mile. We love your dealership. We have bought 8 cars from you and we refer people all the time. Performance Honda makes you feel special and like you are the only one at the time they are dealing with.

Kaneedham

25 de may. de 2011

My shopping experience at performance Honda Exceeded my expectations. Joe Stenger showed me the cars I was interested in, worked with me on a price, and was friendly, professional, and courteous. The 2011 Accord I purchased is beautiful and I am very glad I purchased it. I would recommend this dealership to anyone.

mhayes1108

25 de may. de 2011

Well I always said if I ever purchased another HONDA it would be from Perfomance Honda. The day before I arrived, my 93 Honda Civic decided not to start any more unless I kick-started it. Enough was enough! When I arrived, I was greeted by Shane, who had great knowledge of what I wanted as far as price range and preferance. Although it was on a Sunday, and minimal staffed, Shane was always attentive & appologetic for the inconvenience of the waiting period. He was there for me and suggested for me to watch TV in the rest area. The finance department did everything they could to stay withing the spending range. I was actually SHOCKED when I saw the amount of my car note. It was $100.00 less than what I previous thought it would be from the calculation sheet I was presented. In closing, not only did Shane put my plates on my new car int the rain, I was also BLOWN AWAY when I found out that I could get FREE car washes for the life of my car!Sincerely,Maurice Hayes

ROBERT WHITESTINE

24 de may. de 2011

I TRIED TO PAY CASH FOR THE 2011 HONDA FIT WITH NAVIGATION SUGGEST THE USA CEO/DEPARTMENT/HEADS TRY TO BUY A CAR IN CASH.THE LOCAL HONDA DEALER IN FAIRFIELD OHIO WAS STRAP WITH MUCH UNNECESSARY PAPER WORK. I DONT THINK YOU WOULD PAY CASH FOR CANDY AND BE ASK FOR SSAN, CAR INSURANCE, DRIVER LICENCE AND PERSONEL INFORMATION!!!! BOB 513-897-2245 HOME

sdkenning

24 de may. de 2011

I received a letter stating that Performance Honda was interested in possibly buying back my 2007 Honda Fit. While I loved my Fit, I was interested in hearing what my options culd be regarding a trade. Per the instructions on the letter, I called and provided my customer id number. Danny Cahill promptly returned my phone call and we discussed potential scenarios that might work for my situation. I provided Danny with Jim Reid's name as having been the salesperson that I worked with on the purchase of my Honda Fit. Danny coordinated a date that worked with my schedule and Jim was scheduled to be there.From the minute that I walked into the showroom, I felt as though my needs mattered to Jim. He listened to what I wante to pursue and offered a solution. We walked the lot and found just the car for me, a new 2011 Honda Accord SE. I test drove the car and new that I had found my 4th Honda!!The entire process, from the time I walked into the showroom until I drove away in my newly washed Accord, I felt like a valued customer.Thank you to Jim for giving me another positive experience to draw upon! Thank you to Todd for your excellent organization of the financial process! And finally, thank you Danny for returning my call and encouraging me to take the time to come in and talk.

abholman

20 de may. de 2011

Conrad is exceptionally friendly and easy to work with. My only major concern from the buying process was the wait time. I do not feel like my phone calls were returned in a timely manner. In addition, the time it took to actually purchase the vehicle was horrendous. My wife and I picked out the exact vehicle we wanted in no more than 5 minutes, but we were nevertheless at the dealership for more than 3 hours. We were the last people in the showroom on a day where the dealership was consistently overstaffed by 4 or 5 salespeople. Maybe Conrad is just that popular, but I was extremely aggravated by the wait time. But in the end, we got the price we wanted, both on the new car and on the trade-in. I would still do business with Performance Honda in the future, but there needs to be an appreciation of their customers' time.

rwc

17 de may. de 2011

Buying our 2007 Pontiac G6 at Performance Honda was an terrific choice. Usually buying a vehicle is a long, stressful ordeal with hour long trips to multiple dealerships trying to find the most for our money. Our recent experience at Performance Honda was, indeed, just the opposite. Both Joe Jarvis and Bob Brewster took wonderful care of us from the moment we walked through the door. We found a great car very quickly and the price was right in line with our budget. We will definitely be making Performance Honda our first stop for future automobile purchases.

shanken51581

17 de may. de 2011

The staff of Performance Honda proved to be extremely helpful and straightforward. They were very knowledgeable and I never felt like I was being misled in any way. They made buying my first new car a very simple and enjoyable experience and I would defintely recommend them to all of my friends and family.

Venitra D

26 de abr. de 2011

My mother and I went to Performance Honda upon recommendation of my brother-in-law and upon seeing an ad in the newspaper. We arrived at 5:45, 15 minutes before they closed. I had spoken to Conrad on the phone a few days earlier, and I liked what he told me about the Civic. Conrad was busy with another client, so he graciously referred me to Joe. What a wonderful experience! Despite the fact that it was the day before Easter and he was to help his wife dye eggs with their children, Joe showed me the Civic, let me sit in it, talked to me about the features, and basically used up his whole evening catering to me and my mother. Conrad checked in on us to make sure that we were taken care of, and Rich jumped through hoops to make sure that we got the deal we wanted, even when we changed our minds. Everyone was sincere, kind, dedicated, and professional. NO one showed any distress that we stayed way past closing. They even spoke to my brother-in-law over the phone to assure him that we were getting the best deal! I happily drove away in a new 2011 Civic that evening. Best of all, Joe called me on Monday to make sure that I was still happy with the car!I have never owned a Honda before, but thanks to the quality service I received at Performance Honda, I can see that this is the beginning of a long, lovely relationship. I can't wait to tell my friends about Performance Honda; I want everyone to buy their cars! Thank you, thank you, Rich, Conrad, and especially Joe, for making a frightening experience a delightful one!

dperschke

26 de abr. de 2011

This is our second purchase from Performance Honda, and both times we have had very good experiences. This purchase we worked with Katie Sweeney, who was a wonderful person to work with. She is very accomodating and went out of her way to make sure we were happy with our purchase. She knew the product line very well, down to which colors were more popular than others!We would certainly do business again with Perfomance Honda and especially with Katie.

bigbillf

31 de dic. de 2010

We shopped around and Performance Honda had the best price by far. This was a no hassle experience. We dealt with Rich and Kate and found them to be very friendly and professional. They took their time and explained in detail the car and what they said -- they did! Would definately recomend.

Sandy Schneider

31 de dic. de 2010

Ed is the best. I have bought cars with him since 2005. He is a great person and salesman! Ed has sold cars to my husband and my daughter. He is very thorough in reviewing all of the features in and out of the car. The coordination from the dealership and my credit union was seamless -I appreciate that because I did not have to leave my job to finalize the transaction.

Columbus_guy

30 de dic. de 2010

My experience of buying new 2011 Honda Odyssey EX-L/navigation with performance Honda was just amazing. I am extremely happy with the level of service I received and would absolutely recommend this dealer to go with. I was looking for Smoky topaz or Polished Metal color for about two weeks and tried with couple local Honda dealer around Columbus area. None of them got success with dealer trade for this color. After trying for couple weeks, I tried on Honda website to check the inventory in 150 miles radius from Columbus and luckily found out one with Performance Honda. Requested online quote and within 5 minutes, I received a call from the Internet sales team and got a quote in less than 15 minutes. The quote I received was the lowest among the 10 other quotes I had received from other dealers. I took an appointment for the same day in the evening and when I reached there, my car was ready. Worked with Finance person for financing and everything was done in about an hour. I really appreciate the customer intimacy I received from Performance Honda sales team.

mchinn

30 de dic. de 2010

This is the eighth car deal i've done with Performance Honda. We are and always will be an all Honda family. Every deal I've done I have been treated with the upmost respect and best customer service that i've received from anywhere at any time. I have made many recommendations to friends and family members to visit and purchase from Performance Honda. Thanks again.

crudd01

20 de dic. de 2010

Nick was extremely pleasant to work with. He gave me honest answers and was efficient and pleasant in his delivery. I ended up buying a car that I didn't originally think I was interested in, because Nick seemed to fill a need that I didn't even know I had. He was extremely proactive and forthcoming. I am ecstatic with my purchase and hope to do business with Nick again in the future.

MarkC1969

20 de dic. de 2010

Enjoyed working with this dealership.The inquiry started from an internet search. The search was followed up by sales person, Rich Cook. He followed up 3 times without being a pest. We decided to visit the showroom unannounced, but found Rich Cook available and knowledgeable of our inquiry. We test drove a middle priced Odyssey and came home with the Touring version. It was not a hard sell, since the major decision parameters of seating and technology were easily guiding us to this model.Thanks!

Casey11050

19 de dic. de 2010

Esaiest purchase of a new car I have experienced. Nick did an excellent job helping us with the purchase and getting us out quickly. There was no hassling regarding the price. The price was better than the price that I would have paid through COSTCO. In fact, the dealship provided rubber floormats and cargo mat as well. Great experience.

firebrd222

9 de dic. de 2010

This is the second experience I have had with this particular dealership and sales represenative. Both times I have been pointed in the right direction to suit the needs of my transportation. I felt very welcoming when I walked into the store not only from Bobby but also the rest of the employees. They are very personable and make you feel comfortable and apart of the Honda family. I would recommend this dealership to anyone that is in the market to either purchase or leasee a new vehicle of any kind.

nippon

7 de dic. de 2010

AS we stated in our direct e-mail to Jim Reid, we were treated to an extraordinary buying experience. No pressure, just facts and info and more importantly quick answers to all our questions. As a business owner it was a pleasure to see another business run the way all business should be run, WITH HONESTY AND INTEGRITY, putting the customer first. We would certainly recommend Performance Honda to evryone we know and have already told two of our friends about our experince and will continue to do so.THANKS AGAIN,Mike and Marilyn Wills

egrosenesq

3 de dic. de 2010

On 11/27/10, I signed a 3yr lease with Performance Honda North for a 2011 Honda CRV. I traded-in a 2005 BMW X3. Almost a week later, on 12/3/10, I received a call from the sales rep saying that there was a snag with the financing at that I needed to either come up with $4,200.00, a co-signer or return the vehicle. AT NO TIME when I signed the Lease Agreement and accompanying documents was I notified that this Agreement was subject to further financing review. Nowhere in the Lease Agreement does it indicate any sort of contigencies. I asked the sales rep to show me where in the paperwork did it indicate that this was NOT a final agreement and that it was contingent on final financing review.

jtkehr

3 de dic. de 2010

This group was fantastic! I dealt with 4 dealerships to determine the team who could best serve my needs(Generally I am not a fan of salespeople and just like to get a square deal without pressure). Rich Cook and Katie Sweenie worked harder than employees at any other dealership to close the deal with the best price and most positive spirit. I drove two hours (past many other dealerships) because this team is the BEST! I have already recommended this team to one of my friends. Initially I had made an internet price inquiry, Katie called me later and helped me review options of various models and prices. Rich brought in the best price. Katie was so positive and helpful in getting us familiar with the features on our CRV. My wife commented that she has bought many new cars but that no one had been more helpful than Katie. Thank you both - you're awesome! I hope many people read this, save themselves some money and heartache by doing business with you.Thanks Tom

anthonyshari

3 de dic. de 2010

This is my fourth Honda vehicle that I have purchased, and the second Honda vehicle for my daughter. I love working with Performance Honda! They are the best. Not only in purchasing a vehicle, but also the service department. Will always go back to this dealership.

mc6

26 de nov. de 2010

We have purchased six Hondas from performance Honda. This was the second time that I used the internet pricing system to purchase a vehicle. I like the fact that you have a set price for the vehicle you want before going to the dealership. I also appreciate that you have established a relationship with the dealer sales department before you walk in the door. This accelerates the car buying process and makes it more enjoyable.

tcoffing

24 de nov. de 2010

Conrad was an excellent sales person. He was very friendly and knowledgeable. He made the whole process easy. We were not sure what we were going to buy at the time and he laid out all the different options for us. He also made some great suggestions that helped us narrow down our choices. He didnt push anything on you but he he gave us all the info that we asked for.

Flem57

18 de nov. de 2010

This was the most enjoyable experience that I have ever had in the car buying process. Ken and Bobby were great in keeping me informed of my options and making the purchase happen when I didn't think it would work out. Todd was also great during the process as well. I have never be treated this well in any dealership. I will definitely tell my friends about Performance Honda!

jami foster

12 de nov. de 2010

Everyone at Performance Honda gave great service the manager Bob, Mr Al in service, Sean and Danny. They all helped me with my old car and new car purchase, I felt they all took care of me in everyway. They worked with me to get the correct price for my budget...the finance man was great also I forgot his name.

kwolfram343

11 de nov. de 2010

My husband called a day in advance to schedule an appointment for us to look at Honda Elements. Andrew was outside the dealership waiting for us right on time. There were 2 Elements on the lot, we test drove the car and were ready to start dealing. My husband told Andrew we wanted to keep our payments around $200 a month and we were trading in my 2006 Honda CRV that we purchased from the same dealership. Andrew went right to his manager and had him come over and work with us on a price. I personally hate the negotiation part of car buying, but they made it so easy and gave us such a good price we would have been crazy to pass up the deal.It was the most enjoyable and painless car buying experience we've ever had. Andrew was a pleasure to work with and when my husband is ready for a new car in a couple of years we'll definitely be going back to Performance.

globuono

9 de nov. de 2010

As soon as we walked in the door, the internet sales team of Charley,Katie, and Mattie were all there to help us. The Pilot we wound up purchasing, was all clean and preped. They could not have been more helpfull, knowledgeable, and friendly. I don't think that we have ever had a more pleasant vehicle buying experience.

jim hulefeld

27 de oct. de 2010

I was impressed with the ease in purchasing. Charlie not only offered me a great price, she was also available to answer the numerous questions related to the buying process. I must have contacted her on 4 different ocassions and in each instance I was promptly and courteously answered. It is on thing to approach a potential buyer: another to know that the sales person is working for the prospect. Tahnks Jim Hulefeld

HelenM

21 de oct. de 2010

We have dealt with Tom in the Service Dept for a long time when we had our various cars serviced but this particular time we were interested in a NEW, slightly smaller auto with 4 WD and found that the Crv would serve our purpose. We sought out Ed Obermeyer and he was an excellent salesman. He explained the features of the Crv and pointed out differences from our Odyssey. He was patient and never hurried us and if he did not have an immediate answer, he found out the correct answer. We would certainly recommend Performance Honda and Ed Obermeyer in particular.

srgratz

16 de oct. de 2010

What a great experience in purchasing a car! The friendliness and enthusiasm of the sales and support staff was amazing. Our purchase was done through the internet department and went as smooth and easy as I could possibly imagine. Thank you Performance Honda!

mchizek

11 de oct. de 2010

I found the dealership to be very friendly and courtious. My salesman went over every detail on the car and in the sales contract. The finance manager was great as well. He explained all the aspect of the papers I was signing. I felt he was talking to me rather than down to me. I will be back to buy other cars from Performance Honda.

rainbowpromise

8 de oct. de 2010

Performance Honda is the best Honda dealer in Cincinnati. They are very easy to work with and have great customer service. Have purchased 7 cars from the dealership since 2005. They make purchasing a car more pleasureable and work with you. Ken, Ed and Reed are great.

jennklein

5 de oct. de 2010

Tim was extremely nice ad helpful from the very beginning. We are repeat customers (this was our 4th car from Performance Honda). We appreciate his respectfulness to us as well. I would highly recommend Tim Kane to any fiends and family looking to buy a car.

Bill Mangan

5 de oct. de 2010

Bob went out of his way to help us buy one of the first new Odysseys available. As a long time Honda and Performance Honda customer, I expected a professional, competent, and friendly experience, and Bob and Ed (with ken's help) exceeded my expectations. Thanks.

Prestanski

5 de oct. de 2010

I have been a long time customer of Performance Honda. Starting with the sales and finance people to the great service department they all provide great customer support. There is absolutley no reason to look anywhere else for a car. They offer great products, great service. I will be back in a few years for another car.

snellgrove

1 de oct. de 2010

The salesman was friendly, patient and knowledgable about the car. We were considering two models. Ed gave us time to consider each one and did not pressure us to choose one over the other. The dealership has a great selection of cars to choose from.

tugrulss

30 de sep. de 2010

Very pleasant experience and Katie and Rich were awesome. They really kept me informed with e-mails and kept the phone calls to a minimum per my request. Went in to look at a new CRV and was informed and decided on a new Crosstour, beautiful vehicle. 5th Honda!!!!

WilliamCourter

30 de sep. de 2010

We have always dealt with Ed Obermeyer and he has always treated us great. I had brought my son, 3 nieces, and my sister in law to this dealer to buy Hondas and now I finally got to buy one. I love my new Accord and Ed was very thorough in explaining all of the features and accessories on the vehicle. We hope Ed never leaves because we don't know how we would like dealing with a different salesperson. We also like the free car washes and loaner car program.

DonDeLo

30 de sep. de 2010

I was very impressed with doing the initial business over the internet and being offered a deal that was attractive enough to come into the dealership. Once there I was treated very well by Charley and everyone at Performance Honda. I really feel with the information I had done research ahead of time on the Accord and what I was told through the process by your staff it made it quite easy to finalize a deal.Thanks for everything!!

pierced1

30 de sep. de 2010

I kinda knew what I wanted when I came to the dealership. I found all Performance employees to be cheerful and helpful. Ed Obermeyer was particularly helpful to me, and was not "high pressure". He is very knowledgeable and helpful...a valuable asset to Performance.

heather hiatt

22 de sep. de 2010

the dealership and David Hiatt made my car buying experience easier than i thought was possible i am very pleased with the lease of my 2010 honda civic, the payment is affordable and the car is very nice! I do believe when it comes time to make another car purchase i will visit your dealership! Thank You for wonderful experience

emc7

15 de sep. de 2010

Charley was amazing to work with. I never felt pressured or like I was being "worked". Her outgoing personality makes her someone that I really wanted to buy a car from. I appreciated how much she worked to find the care I wanted and then how excited she was when I finally got to drive off in it! I would definitely recommend Charley to my friends and family.

kwoodrey1

13 de sep. de 2010

I have purchased six cars from this dealership over the last 25 years. Obviously, I have been satisfied with the product, sales representatives, and the service department. Sean David, the salesman from whom I have purchased several cars has been courteous and he took the time to answer all my questions. I have recommended both the dealership and Sean David to friends of mine.

fickerdm

11 de sep. de 2010

Overall a very good experience. They were willing to work with me on price and the overall process from initial discussions to leaving the dealership with the new car was smooth and timely. There were several discussions trying to push sales of the extras (tire warranty, extended warranty) that I did not appreciate.

hpoff

9 de sep. de 2010

My 2006 Odyssey's transmission went out at 84,000 miles. My extended warranty was gone at 60,000. I was devastated that this happened. I and my immediate family have been loyal Honda customers. This Honda that I purschased this past Tuesady was number 12. Six at this dealership. All of my children are Honda owners. Never have we had an issue. I was advised that Honda would assist in the cost of the repair. Instead, I purchased a new Odyssey. As happy as I am at the new vehicle, I am dissappointed in the performance of the previous car of which my wife and I really cared for and enjoyed it as we travel back and forth to Florida quite frequently. All service and records of such are on file at the Performance Honda Store.I was treated with respect and patience by Richard and he made a bad day much better in his patience, attitude, respect for our issue and professionalism. I am still a loyal Honda owner and I hope Honda stays loyal to me. Performance Honda has always been good to me. Dan, in the Service Department, has been great and I always ask for him when my car comes in for service. In conclusion, my attitude has not changed and when the time comes--I'll continue to recommend Hondas to my family and friends....

esnyder76

7 de sep. de 2010

This is the 3rd vehicle we have bought with Performance and from Ken "T" Tatsuno. We are very happy to have have bought here again. Ken has always been friendly and very professional. Me and My wife appreciate all that you have done for us. We recommend anyone looking for a car to give Ken a call first and let the Performance team do what they do best. Thank You,The Snyders

betbg1

2 de sep. de 2010

I got a very quick response when I emailed for a price quote, and then got friendly follow-up from Charley, Katie and Ritchie by email and phone a couple more times to see if I had any questions. I went in for a test drive and decided to buy, and Ritchie, Katie and Jeff all did their parts to explain everything about the car and the financing. It was clear that customer service was high priority for everyone there.

heather1969

1 de sep. de 2010

I was very happy with the quick response from Charlie when I first emailed Performance Honda that I was interested in a car.When I went to your location, Charlie was very helpful and very knowlegdable about the two cars I was looking at. Charlie was there through the whole process, even put on the temp. tags on the new car. I was very impressed with Charlie. She was very nice to work with.

kermitkris

31 de ago. de 2010

Dan and Larry will never know just how much I appreciate their assistance through the years (repairs of my 1993 Honda Civic, purchase and conuntless repairs of my beloved 1995 manual Civic Si to it's trade and purchase my new 2010 Fit Sport). I look toward the future purchase of a manual Fit Hybrid Sport with factory moonroof and leather. These employees are exceptional in making a bad experience into a toleratable, even laughable memory. Thank you for consistently ensuring my overall health and safety in my Honda vehicles.

ronbien

31 de ago. de 2010

Very clean and modern dealership. Very helpful and friendly sales persons.The customer service was great and they even offered food as we were there a long time. They could not have been any more friendly.I have purchased from this dealer in the past and will again in the future. I will also recommend them to any friends and prospective buyers.

lorinrich

31 de ago. de 2010

Bobby and Dave were terrific!!! They made sure we understood what was going on at all times and they were never pushy. I enjoyed looking at cars and going through the entire trade-in/buying a car process with them. They also made sure that while we were waiting we were being taken care of and our needs were met. A nice car dealership with at least two nice car dealers!

Gunner1980

30 de ago. de 2010

This Dealership is the best that I visited in the Cincinnati area. I went to all of the 6 Honda Dealers and only Performance gave me ALL of the Information I needed to make an educated purchase decision. I am now the proud owner of a Certified Used Honda Accord and it has been the best car buying experience I have ever had. I can say that I will send ALL of my friends and acquaintances to see David Hiatt at Performance Honda to buy their next vehicle.

Sclarke1027

30 de ago. de 2010

Above and beyond my expectations. Due to my divorce, my credit rating was sad, to say the least. I felt that they did everything they could to get me in my Pilot. Sean was very friendly and knowledgeable about the car and it's history (it was used). I felt better knowing that my Pilot was a Certified Used car and the history I have with the dealership gives me confidence that, should there be a problem, they will take care of it. I have purchased/leased 9 cars from Performance Honda (both New and used) and don't know if I would ever buy a car from anywhere else!

cingram

30 de ago. de 2010

Everyone we came in contact with in purchasing our new car was very helpful and friendly. There was not pressure to put added packages on our new vehicle. Even though we had secured financing through our credit union. The dealership got us an even better rate. I would recommend this dealership to everyone.

bigtimo

29 de ago. de 2010

Service managers never returns calls. The service questionaire shows how dishonest the dealership is. The choices in the automated call are "extremely satisfied" or "want service manager to call back". The service manager NEVER called me back after filling out three of these from our last three services. I used to love Performance service but we will switch to the new Honda dealer at Kings for service of our Odyssee and Accord - and for the purchase of our 2011 Odyssee. Performance Honda service cannot be trusted.And why did the dealership hire an agency to send out a note stating "thank you for your recent purchase of a Honda Odyssee?" It was almost 9 years ago we purchase the van from Performance so we called the dealership concerned that someone had used our credit to purchase a new car. The person at Performance said that many people had called with the same concern. It just shows that attention to detail is not a strength of the current management at Performance. It is too bad because we had sent many friends to the dealership through the years. Not anymore.

porlemann

28 de ago. de 2010

I have been dealing with this Honda service location since I purchased my first 1986 Honda. The employee I work with is Dan Behr, and I am more than pleased. Dan is friendly, knowledgeable, and most importantly, I trust him. He always makes me feel welcome, and I know my car is in good hands with his team. He makes helpful suggestions and always takes the time to answer my questions. He keeps me coming back.

suekephart

28 de ago. de 2010

Shane was friendly without being pushy. He was knowledgable about the car and went the extra mile to be helpful to us. Everyone there had a great attitude.I am a return customer because of this and also the wonderful service department which cares for my car.

Tools1

28 de ago. de 2010

The used car department is totally rude, and could care less after you drive the car off the lot. They acted as if they didn't want me back after I discovered a few problems with the used car. Repairs they stated as done had to be redone by a another Toyota dealer outside the Performance Group. The used car warranty is a joke, and a way for them to make more money on service. They said it is my problem, since I could inspect the car on the lot. This is the third car I bought there, (2 new, 1 used) and I will never return for service or sales to this dealer. Go to Kings Honda (formerly Century)instead.

sandybeach85

28 de ago. de 2010

I was able to drop my car off at the last moment, get the service I requested within a short amount of time and pick up my car (which had been washed for me) with out any hassels. I had a coupon which I couldn't find when it was time to pay, but they were kind enough to honor the price and the price is certainly competitive with the place my husband takes his car.

spike45014

27 de ago. de 2010

I have gone to Performance Honda for over 20 years. In the past two months, I have moved out of state, and one of the things that is stressing me out is the thought of finding someone to care for my car like Performance did.Performance Honda is not like any dealer I have ever been to. I have bought from them, and they have taken care of my vehicles; and I have always been more than satisfied.I would gladly recommend them.Thank you,Harriet YoungSuwanee, GA

cmazer

26 de ago. de 2010

I love Performance Honda. I have bought 3 cars there over the past 15 years.Family members buy there as well. The sales people are always nice and friendly. I love when I walk in and they know my name. The service department is the best in Cincinnati. DAN ROCKS !!!!!!!!!!!

tomtovin65

26 de ago. de 2010

I had a service problem due to lack of communication after dealing with two service advisors. The first service advisor Matt Lee did not pass on details that I told him to the second advisor Brian Flick. A critical item was missed and Brian Flick placed the blame on me. I later emailed my problem to service manager Tom Riley and received no response after spending over $800.00. I had to contact the general manager of Performance Honda before I could warrant a call from Tom Riley. Too late, I hope another Honda dealership appreciates my business.

akanji99

26 de ago. de 2010

i did not just bought a honda odyssey neither will i ever buy another honda nor any member of my family.Got my first honda ,first car in 2003 as a lease.Traded it in for a 2004 honda odyssey EXL ,being naive i was made to pay for terminating the lease ,vehicle had little scratches ,i am sure the salesman made a lot of money from me bcos i paid the MSRP displayed on the van.i had to pay 32,000 for this van.Used this van for 6yrs with 75,000 miles ,all dealership maintained the transmission had problems.Tom Riley the service manager stated "we've had couple of same make in with the same problem.I had so much faith in honda thats why i had to spend extra thousands of dollars.I checked on the internet and found out according to Tom that so many people are having same problem.

missbaba57

25 de ago. de 2010

Even though I live a good 40 to 45 minutes from here, I like coming to this dealership for all my maintenance needs. Everyone has been very professional and helpful, whether I have made an appointment or not. I have had positive experiences here.

AJSmith713

17 de ago. de 2010

Customer service was great, the sales representative that I requested was quick with responding and gave me a fair price. Between Roger and Robert their work ethics were great, they were friendly and made me feel comfortable. Overall, next time I am looking to purchase a new vehicle, I will come back.Aaron Smith

AliciaH11

16 de ago. de 2010

I've used this dealership and worked with Roger numerous times. This is the first time I worked with Smiddy. Both employees were excellent to work with and went out of their way to help me. I was excited to lease a Honda Insight and feel both Roger and Smiddy did everything they could to get me the best price and make it affordable. Will definitely continue to buy/lease Honda's and use this dealership/their services.

DebbieG

16 de ago. de 2010

Performance Honda made our shopping experience so easy! The staff was super-friendly and accommodating, answering all of our questions and even staying an hour and a half past closing time to finalize the sale at our convenience. Each member had tons of passion and energy, even late in the day. We were thrilled with the price, service, and overall experience of buying our new Accord and would recommend this dealership highly to our family and friends. We are so happy with our new car!

aelizmey

14 de ago. de 2010

I ended up with exactly what I wanted, a 2010 Honda Civic LX with a payment I can afford, mostly thanks to Ryan who was instrumental to my great customer experience. Not sure why this response has to be 250 characters in order to be submitted, but now it is.

Martha Pike

13 de ago. de 2010

So far we have had a very satisfactory visit and purchase. Everyone tried to make our purchase experience a good one. The young lady that helped us in Ritchie's place tried really hard to get my phone hooked up to Blue, but it was compatible. She did a great job of explaining all the "bells and whistles" to us. Thanks Harold & Martha Pike

jbesterman

12 de ago. de 2010

I went to Honda's website looking for the specifics of the 2010 CRV that I wanted. The only dealership that continuously followed up with me was Performance. I dealt with Charley the entire time. She was so kind & informative. I did have another Honda dealership try to "outbeat" what you offered, but I chose Performance based on the converasations with Charley. Customer Service is a must & she shined with it!

sheris14

12 de ago. de 2010

I have been to Performance Honda and worked with Ed Obermeyer for my last 4 cars for a reason. He is always pleasant and kind and never makes me feel inferior as a shopper. Ed is fair and honest. He called us when he said he would and respected our time to think and make decisions about our car without pressure. We also had the pleasure to meet Sean David with this purchase. Sean exhibited the same qualities we like so much with Ed. He is very knowledgable about the cars he is selling, and again was very friendly and helpful. I will return to Performance again for future car purchases, and hope to continue to work with Ed and Sean.

winns4us

9 de ago. de 2010

Pros:Katie was very helpful and friendly the entire time we were there.Overall, we were satisifed with the price we were able to negotiatefor the new Insight. Cons:The only negative I would have to offer concernsthe Pro Pack that the dealership adds to each new car. In the case ofmy Insight, it only included the trunk cover, the all weather (rubber)mats and the wheel guards at a cost of over $500.00. If purchased asoptions or accessories according to Honda's website these items would onlycost a little over $300.00. That is kind of a rip-off. They could haveor should included the carpeted mats and maybe a Honda metal key chain orsome other logo item to cover the $500 they are getting in the sale. In the future, I may insist that these items be removed from the carand purchased separately or go somewhere else to buy the car. I don'tbelieve Honda counts on making large profits from these kinds of accessories so why not provide them at real cost to the customer?

grande44

9 de ago. de 2010

purchased my leased vehicle. took way too long to complete process. sales person couls not answer my question. finance guy came out to help. tried to get me to sign documents that contained 2 overpriced warranties after i said i did not want both. very sneaky and ridiculous. had an appointment to get car certified. brought it in and process took about an hour. watched technicians inspect the car-not thorough at all. car sat for 45 minutes while 2 guys tried to figure out how to fill out paperwork. assumption is certification was not even completed. was told it was first time for technician doing a certification and he did not know how to do paperwork. one of the suggested items to be completed was an oil change. had oil changed 3 weeks ago.. very lousy experience for me. will never have vehicle serviced at honda unless a warranty item. lousy.

cindymeyer

8 de ago. de 2010

We left on very friendly terms the first time, unable to reach a deal. However, the dealership called us back and continued negotiating until we reached a deal, which was within a couple of days. We traded in a car and bought a new one, so there were negotiations to be made on both ends. We felt very satisfied that we ended up with a fair deal. We're very happy with our new Honda Accord and feel it's a great car that we received for a very good lease deal.

nunz1111

8 de ago. de 2010

I have purchased several new Hondas from Performance Honda and have always been pleased with the experience - and I think this purchase was the best experience of them all. I was an internet customer and am extremely pleased with this method of communication. Charley and Rich were both extremely professional, courteous and went out of their way to make my buying experience painless and outstanding. I especially appreciated the straightforwardness with which they handled the transaction. I also experienced the service dept already when I had an option I purchased installed and they were outstanding as well; courteous, informative and they completed the service in the expected period of time - which was awesome! Kudos to everyone at Performance Honda!

jeffclick

3 de ago. de 2010

The experience was good because they were willing to work together with you so everyone got what they wanted. They were very positive, very helpful, and eager to work to get a deal done. They were able to make a sale and I was able to get the car I wanted at the price I was looking for.

bernicepayne

2 de ago. de 2010

I called on a Monday to come in and see an Accord that we had seen online. Nick had the car ready for me to see and drive when I arrived. He treated me with great respect - which doesn't always happen in car dealerships when the 'lady of the house' is doing the buying. As the process continued Nick made sure that I had access to refreshments and was comfortable. He was upfront and honest and very pleasant to talk to. He checked back with me often to let me know where we were in the process of securing financing and exploring finance options. Knowing that I had worked with Ken Howard on previous purchases, Nick called him over and involved him in the deal for my comfort.(I worked with Ken on the purchase of a car for my daughter when she turned 16.) When it was time to speak with Jeff Kaplan in finance, I was pleasantly surprised to find Jeff just as approachable as Ken and Nick. He listened attentively when I explained what I wanted. He explained very clearly all of the options available with the loan (extended warranty, gap coverage, accidental death) and worked with me on rates and terms so that I could purchase the products I wanted and stay within my budget. When Ken found out that it was my son's 16th birthday and that the car was for my son, he and Nick kicked it into the next level of customer service to make sure the car looked spectacular inside and out. They also worked with me so that I could get the car home on the day of my son's birthday. This is my third purchase from Performance (my fifth Honda purchase overall) and I will not hesitate to return in the future. I usually ask for Ken when I come in, but reached a comfort level that I would be equally comfortable requesting Nick as well.

elisekremer

1 de ago. de 2010

I believe this dealership is great. They found me the car I wanted with very little hassle. We even bought my car from one of the managers. He had just tinted the windows and everything. The price was great for the car quality and the extras he had added. When we arrived we were greeted promptly both times we came, and everyone there did whatever was necessary for us to buy the car we wanted.

red0723

1 de ago. de 2010

Quite honestly I had a nice expeerience the first time I came to your site; John was an excellent sales person and made my visit and purchase of he 2002 Isuzu Trooper very excitingfor my daughter and I. The trooper was an excellent purchaseand I have no regrets of purchasing her. My daughter and I have made many trips to dog shows and other events as well as trips to vacation in other states.My purchase of the 2005 Chevy Impala was a lot different in all aspects. I had a horrible experience from the manager on hand; he was to say the least a "JERK"!I was made a verbal promise by the salesman Shawn David who after he made the promise he said he did not; what was I to say except "OK?"!I was nervous of the vehicles brake system because it seemed soft and the front end made noises on he right side of the vehicle (no wonder he ould only let me take it around the block!); I told him I would need written confirmation that the vehicle was ok to take off the lot with the brakes sounding the way they were, he stated, " I will do better than that, I will get you a record of the work that was done on the vehicle and written proof that the brakes are ok and were checked out". The proof I received was not including the brakes AT ALL!I am hearing squeaking on the brakes now and I will have to replace them now; that tells me that they were not at 50% when they were checked as the mnager said!I also have a message on the dash telling me that I have a low tire, I have a sound that leads me to believe that I have an exhaust leak and the front end is swaying!Boy, what a deal!I am not happy and pretty darn suprised how much this company has changed since John left.... or is it that John tokok care of me and the company was always this way?Anyway I have sent the message on to others not to go to PH due to the lack of knowledge of a good dealer who can be trusted to give a good vehicle that is road worthy to an exisiting customer who finally felt some loyalty from past experiences.ou want to make good on this? If so Fix my exhaustlook at my front end and if it needs fixed then fix itfix my brakesI am not worried about the low tire message as they go bad a lot and I understand.Thanks for asking how my eexperience was and have a great day.God bless you,Rick Baker

dberry

24 de jul. de 2010

This was by far the best car buying experience I've had in my life. I did my homework and requested the deal online and once we got to the dealership I drove out with my new CRV in 3 hours. Charley was professional, courteous and took care of everything. She called me a couple of days after and asked if everything was OK. I also left a CD in the car I traded it and I was able to get it back with no problem.

jhbreden

17 de jul. de 2010

The Fit is the perfect car for our 21 year old college student. We had a 2009 and he was in a head-on collision - everyone walked away. The interior of the car was left totally intact. A very safe car. We did a lot of research about the Fit before buying the 2009. We are so glad we did. We believe it saved his life! The sales and service was friendly clear and prompt. The price was fair. We searched the internet first and found the dealer and the car. The dealer sent details, options and prices within two hours of the original internet contact. We purchased the car the next day. We were originally going to pay cash, but the .9% 60 month financing was too good to pass up. A great experience. We highly recommend Katie as a contact at Performance Honda.

sathishlmw

15 de jul. de 2010

Fantastic Internet customer service... Awesome online pricing, I got good value for the money I spent. I bought my minivan in just 3 hours after seeing it on online.I got all the info about the minivan and seen virtually in online and later I just went and checked physically. Very impressive business. Highly recommended.-Sathish (Bought pre-owned 2002 Honda Odessey EX-L)

LuvBlaze4Eva

15 de jul. de 2010

My husband and I wanted a "green" car, and we didn't know much about the Hybrid's and pretty much came into Performance ignorant, and had MANY questions. We got a referral from a friend to go see Charley Fiorni. They said she is new there but not to the business, and that she be able to make a smart choice. Boy they were right!! Charley was very professional and a hoot to work with. She knew all about there Hybrid line of cars and explained all the PRO's and even the CON's! Most dealers tell you all about the pro's, and nothing about the con's. We had an amazing experience and it was very educational!

grampy

13 de jul. de 2010

I hate buying cars, but this time everything went perfectly. Not only did Performance have the best price & location, but their Internet Department is AWESOME!!! I basically did everything over the phone & email and could not be happier w/ the service I was provided. Thanks Again!!! I'll be sending everyone I know your way

heat12

13 de jul. de 2010

I recently started looking for a new car. A coworker of mine highly recommended Charley, since she had bought a few cars from her in the past. I worked everything out over the phone, Charley made sure she had the exact color I wanted, we went over rates & payment before I ever came in. Such a great experience.

pambo

13 de jul. de 2010

Another excellent purchase w/ this team. This is my third car I bought from Charley. I bought the last 2 from her & her team at Wyler when they all worked there. I was pretty excited when she told me that she moved over to Fairfield, not only is it more convenient to me, but FREE CAR WASHES!!!

vict

28 de may. de 2009

Worst experience, gave me a price on Monday on demo car,on wednesday added 2500 to that price because i was not ready to trade-in my old Pilot for 3500 less than what I will get outside. Very rude finance guy.a perfect ass%^&*, sales guy never showed

ukwebfan

30 de jul. de 2008

A while back, my Dad and I drove 35 miles to Performance Honda in his trade-in car to buy a new Honda. When we had already agreed to a price for the car minus the trade-in, the salesman at the last minute told us the trade-in was worth $500.00 less he claimed just a few minutes earlier.We told him the correct year and model of the trade-in but he claimed we told him it was a year older. To my disappointment, my Dad ended up taking the deal anyway. I haven't forgotten how they outright lied to us about the price of his trade-in car.