Hannah Meek

12 de ago. de 2021

I had the best experience at Phil Long Ford. I worked with Veronica and she was spectacular. The entire team who helped get me into my car were professional but also very welcoming which isn’t something you see at car dealerships a lot. I appreciated everything they did for me from helping me find a car to making it so I got my payments affordable.

Brigita “Brie” Martinson

26 de jul. de 2021

Daniel is a wonderful service advisor. He is sensitive to customer needs. He went above and beyond to get my service needs taken care of.

john k

8 de sep. de 2021

Easy buying process. This is our second cpo Lincoln, and the 6th one we have had. Price was the best compared to other CPO vehicles with similar miles in the state. The salesman Derrick Owens was very professional and enjoyable to work with. I would not hesitate to recommend him to anyone. My advice- if you are looking for a newer Lincoln with a warranty at independent dealers - check the CPO cars at your Lincoln dealer. The cars might be cheaper at some of the other dealerships, but when you add in the cost of the aftermarket warranty you are spending more money.

Neal Winberg

1 de jul. de 2021

A faulty ride strut was a warranty issue. The part was in stock at another branch of the dealership. It took 6 hours to get the part into the shop and then 45minutes to install it. All the while my wife was delivered to a shopping area by a Lift driver. The Lift company left her stranded in the rain and never did respond to a request to be picked up. If the dealership is going to subcontract out customer courtesy cars for customers pick one that will perform. The dealership finally sent a car to retrieve my wife so she could go to the dealer and get the car. The part was in Colorado Springs and could have been picked up by anyone in an hour. Send a runner to get it rather than leave a customer stranded for most of a day, 8 hours, that could have been fixed in 2 hours. The service writer was trying to do right but all the ancillary people meaning parts people and the management team are letting the good name of Phil Long Lincoln down. It is the customer keeps coming back that’s important.

David Garrett

8 de jul. de 2021

We were fortunate enough to have the help of Rick on our Purchase. He went out of his way to ensure we were not only comfortable, but happy with every step of the process. Thank you Ford team. We are genuinely grateful. David