Lorraine Parsons

1 de nov. de 2016

No wait time. Car taken right in. Very friendly and polite. Very good job.Explained what work was done on both cars and said they will call with reminder of our next appointment.

kyle0911

1 de nov. de 2016

I bought a truck a few weeks ago and my truck had some shaking while driving down the interstate. I brought it in and I spoke to Derrick Cummings. Derrick quickly took the truck to the shop and the problem was solved very quickly. Very fast and courteous, problems solved no questions asked.

SRTGuy2013

27 de oct. de 2016

As usual, it was a pleasure dealing with Phillips Chrysler. The service writer was pleasant, knowledgeable and very professional. There is nowhere else in the world is rather take my car in for service. True professionals

ed's Pacifica

27 de oct. de 2016

The salesman was willing to help the moving of a scooter lift from or old van to the new Pacifica. He brought the Pacifica to AVM for the transfer of the lift.

John Schulkers

26 de oct. de 2016

Just the best in every way. From the initial internet contact to the purchase/sale and delivery of my new Ram 1500 Quad Cab. Thank You sales team.

Al and Jill Sable

26 de oct. de 2016

We brought our 2016 Chrysler 300 in for its first oil change. As usual, the Service Reps (we had Brian this time) were very cordial and professional. We would highly recommend Phillips CJDR for purchasing a vehicle and/or service.

Zippy Girl

23 de oct. de 2016

Marcus Mister is a professional automobile salesperson. Marcus made notes on exactly what I wanted in my Dodge Dart and a secondary list of acceptable colors. He went right to work on locating what I wanted. I had met Marcus on a previous visit. He showed me the Dart and it's many features beyond my wants, answered my questions and told me he would be ready to help me when I returned to buy.Marcus was indeed ready to help me recently. He made car buying an enjoyable experience. When I am for a new car, you can bet I will be looking for Marcus.Oh. And Brad Leonard was most helpful securing financing. He made the paperwork fun! That's an accomplishment.All in all, I highly recommend Phillips CJDR for anyone's car buying needs.

Batfink

21 de oct. de 2016

Bought a nice used car for a decent price with friendly sales people, everything went well except I was not told it was a "smokers" car. BUT, I was personally assured it would smell fresh when I picked it up. Not true. Wife won't get in it and I had to have it professionally cleaned after the purchase. Found out from cleaner that nicotine is a "fungus" and hard to remove and is not healthy to be around. Car should have been cleaned, I should have been warned about the fungus and car should have been heavily discounted or cleaned. I like this dealership and have bought both a new truck and a used vehicle in the last two months and traded in 4 vehicles. They are reasonable and friendly and easy to work with. Service department is very good and accommodating. Business Office is professional but not especially personable.

artriplett

21 de oct. de 2016

I just recently purchased a vehicle from your dealership and wanted to say that it was a pleasant experience. A. Perez was great throughout the whole transaction. I would definitely buy another vehicle from this dealership.

gail's200

19 de oct. de 2016

Very happy with the way I was taken care of by J D. Would recommend him to anyone interested in purchasing a new or used car.

HunterTom

18 de oct. de 2016

Had a great experience purchasing my Jeep Wrangler. Salesperson was knowledgeable and helpful. I had already done my homework on the internet and knew the vehicle I was going to purchase so he had everything ready to go for our appointment.

KMart1993

18 de oct. de 2016

Our salesman, Brian, was very helpful from start to finish. They even went out of their way to correct a minor flaw on our new jeep. Thanks!

dap

18 de oct. de 2016

It was not a pushy environment. Already knew what I wanted and had checked out other dealers. Mr. Perez was very helpful and answered all my questions.

jacek

18 de oct. de 2016

sales person was great friendly, professional, knowledgeable & helpful with all task during sales process. As well time for paper work was quick and finance person was wonderful.

Marge

14 de oct. de 2016

After picking the vehicle I wanted I was quickly taken care of and left the dealership in 30 minutes. Impressive.the salesman and financial reps were very nice and professional.

Merle

12 de oct. de 2016

Had an oil leak. My auto was given priority, work was performed expediently, My service manager was right on the ball. Thanks to all for a nice visit.

moparjim

11 de oct. de 2016

Excellent as usual. Customer Service staff is great. I truly have nothing more to say. My family goes back to my uncle's 40 Coronet and the rest is history.

TJKHTampa

11 de oct. de 2016

I typically loathe buying vehicles but we got engaged with the team at Phillips Chrysler Jeep Dodge and from start to finish it was a wonderful experience. Joe Washburn was very quick to respond to my questions when I engaged them through their website and he provided a lot of help in a variety of ways. I felt like he had my best interest in mind every step of the way. We then went onsite and met Joe, which then aligned us with Marcus Mister from the sales team. Marcus was very nice, friendly and knowledgeable and again always felt he was being sincere, not pushy and had our best interests. Kevin Roberts on the finance side of things then took us through the checking out processes. We were in and out very efficiently and continue to be very excited about our new vehicle. I typically have heavy buyers remorse following a vehicle purchase, but again feel that our best interests were most important and I think that's driven from the top on down, so I think that's important for others to know.

Mike Gaskill

7 de oct. de 2016

Great experence...Otto Scharfschwetdt was very pleasent to deal with...would highly recommend him. Dealership was clean and the staff was friendly. Will definitly return when ready for other pickup

Nurse1956

1 de oct. de 2016

Always get good service and service with a smile! Good work at a fair price. They only do what is needed, and will even drive you home if the service is going to take some time.

dodgelover

1 de oct. de 2016

fixed car quickly very pleased with work done...work done in a timely manner.... nice building......comfortable seats........nice cars to look at while waiting especially the challengersI wish the accessories for the challengers especially the decals were cheaper (:

Carol Neeley

1 de oct. de 2016

After looking at cars at other dealerships, we found that Phillips showed more professionalism. Our salesman, Otto, was knowledgeable, friendly, and efficient. Everyone there was helpful as well as friendly. We are enjoying driving our new Pacifica.

Valia

29 de sep. de 2016

With no appointment we were waited on immediately. Our total wait time 15 minutes and no charge for a new battery! We would certainly recommend Philips.

challenger

28 de sep. de 2016

Derek was very helpful and about the air bag recall and answering my questions , on when the parts might be in stock, will deal with him in the future.

Ramowner

25 de sep. de 2016

Phillips Dodge in Ocala has sold me 2 vehicles over the past 10 years. I highly recommend the "no pressure salesman" Mark Hefner. He was attentive, courteous, professional overall superb. Phillips is a 5 star business!! Keep up the great work!

Heidi R

25 de sep. de 2016

The first time I went, they were wonderful. My second visit took place about 6 months after that (Sept. 2016) and what a horrible experience. The service department lacks communication all around. Starting with the receptionist/cashier who is very rude and impatient, to the service rep who is more worried about avoiding listening to a customer and just getting them out of his office, to the shuttle service who didn't write down that I even needed to be picked back up from my drop off point. All around just poor service due to lack of communication and poor customer service.They did try to make up for it once I called the manager who was very friendly and helpful, but even then he was able to witness the lack of communication between his staff that I had complained about.I am all about giving people second chances, but this experience left me feeling like there is no point of bringing my vehicle back there. Who knows what they forget to communicate in the actual service area.

john havey

21 de sep. de 2016

I have purchased 3 vehicles here in the last 2 years and wouldn't think of going anywhere else for my next purchase or service

crossfire

21 de sep. de 2016

Really appreciated Scott the service manager taking care of my problem quickly and professionally. Answered all questions, ordered parts which came in when he said it would. Repair was done quickly and works great. Will take my car back in when service is needed.

Baxter

20 de sep. de 2016

This dealership is the first one I've ever been to that genuinely cares about you AFTER you have purchased the vehicle. From the day i bought the car they have been incredibly helpful and always ready to go the extra yard no matter my problem, big or small.

Betty

20 de sep. de 2016

We've been working with Jon Novak and Dale. They have always been willing to work with us and give us a fair trade-in. Ultimately, we have shared a good experience with Phillips and their staff. We have been a dedicated customer for the past ten years and eight vehicles.

Leo

19 de sep. de 2016

Every one was polite and knowledgeable and friendly, would buy from there again, no pressure dealing, ok that's all I got, hope everyones experience is as good as mine

Joey O

19 de sep. de 2016

You may have heard that conducting business with a car dealership can be a frustrating, negative experience ... not the case with Phillips. Our experience at Phillips was a very positive, enlightening one.Mark Helfer - our sales associate - went way out of his way too make my wife and me comfortable; he readily provided all of the information we needed to make an informed decision, and provided insight of his own.The entire experience - beginning with Joe Washburn, Internet Manager, through Kevin Roberts, Finance Manager - was a extremely pleasant one; and Mark was always there throughout the process to ensure that everything flowed correctly.We love the car we purchased and that was recommended to us by Mark. We can't say enough good things about the Phillips staff and how they work together to provide a rewarding experience.Phillips is a very professional dealership.

Deblewis49

16 de sep. de 2016

Will definitely recommend this dealership and specifically Chris R. for the wonderful approach to car sales. I never once felt like anyone was trying to trick me into a "deal" that wasn't really a deal. They gave me a fair price for my trade-in and honored the price on the Internet. All in all probably the best experience I have ever had buying a car. Thanks

Christopher Twiss

16 de sep. de 2016

At first, the dealership was hesitant to swap out an OEM rim I had to replace on my car, because they were scared they might scratch the new one and be responsible for replacing it. I assured them they are an authorized service dealer for Dodge, therfore they must have someone qualified. After searching they found the correct certified technician who did a great job doing the swap. I did inquire about VIN etching but the service advisor had no idea what I was talking about

Jayhawkpharmd

16 de sep. de 2016

Excellent experience. Phillip took care of everything for us! Top notch experience! Could not have been better from answering questions to the final sale. Professional and efficient.

Cats1234

18 de ago. de 2016

We stopped in the dealership today to just look around.....Brian Baker greeted us and was so helpful helping us find what WE wanted.....very professional young man.....if you want a salesperson to listen to you ask for Brian.

Trish

17 de ago. de 2016

JD did an excellent job , worked with me at every turn.. Explained all the features, was very patience, bought our last car from him , great person to work with!

tpopick

15 de ago. de 2016

We had been looking for a new vehicle for 3 months. We went to about 15 dealerships as far away as Orlando. Didn't really know what we wanted. We owned a 2006 Dodge Durango already and loved it, but didn't bother to look at new one because we thought it was more than we wanted to pay per month. We went into Phillips and met Mark Helfer. We felt comfortable with him from the beginning. He got us into a 2016 Dodge Durango for under what we wanted to pay. We will forever go back to Phillips. From the get go, everyone in the dealership was wonderful.

Al and Jill Sable

30 de jul. de 2016

We just purchased our second Chrysler 300 from Phillips CJD. Could we have gone to another dealer? Yes, but we've had such good experiences with the people here (both sales and service) that we're disinclined to go elsewhere.

CrepeCrusader

30 de jul. de 2016

Bought a 2016 Dodge Challenger R/T Plus Shaker from this dealer. Worked with Otto Scharfschwerdt and he got me exactly what I was looking for. Top notch service! I highly recommend Phillips Chrysler.

Connie

27 de jul. de 2016

Good buying experience. The sales consultant, JD, was very helpful and patient during the process. He got us what we were looking for. We took several weeks to make our decision and returned to purchase the vehicle from JD because of his attentiveness without being pushy.

Josee Lindner

26 de jul. de 2016

We had a terrific buying experience. Otto Scharfschwerdt, was very attentive and helpful during the whole process, and listened to our wants and needs. Love our new Jeep. Thank you, Otto.

Mike

24 de jul. de 2016

It was a terrific buying experience. JD was attentive, listened to what we wanted and made sure we got what we wanted. We feel it was one of our best buying experiences to date. If there is a negative it was with the financing. We were led to believe that it would only take about 20 minutes for the financing option AND once we were in the finance office that was true; however, it took about 45 minutes for the finance office to set up the paperwork. Not having been told this, we were somewhat frustrated by the time we made into the finance office. Had this been properly explained either by JD or the finance officer it would have been a perfect buying experience.Even so, we would still recommend this dealership above all others we have encountered over the years.

Jeff Smith

21 de jul. de 2016

We got a dodge dakota from JD Davis and we love it. We looked for 5 weeks and then JD called us and let us know that he had one. We took it for a test ride and loved it. So we bought it that day!! We love are truck. Thank You Phillips and JD. Jeff.

Cade Fletcher

18 de jul. de 2016

Came in work with jd davis after driving 5 cars we decided on a beautiful challenger. Negotiated for 5 minutes and they came down where i need to be. Beautiful establishment. Got to meet service manager and met service manager gary winkler. Very nice and knowledgeble people. Thank you phillips.

Rocky Mac

17 de jul. de 2016

Our purchase of a new Jeep Grand Cherokee was handled in a completely professional manner. The salesman, Otto Scharfschwerdt, explained each aspect of the purchase in detail. Sales manager, Dale Coleman, gave us a great price and Dennis Ross was able to give us a fair trade-in on our old vehicle. David Hoff, the finance manager, arranged our loan at a very favorable rate. We are totally satisfied!

David

17 de jul. de 2016

My husband and I wanted to buy a van for various reasons; Phillips had several pre-owned ones with low mileage. We ended up with a better deal on a 2016 Town and Country! Our sales/buying experience was great. I am hoping their service promises and department is as good as the Volvo dealership was.

McKenzie Kelly

15 de jul. de 2016

This dealership does NOT deserve your time or business! Their unethical (slimy) operations will make your attempt to purchase a vehicle an absolute nightmare. Not only are their operations horrific and unethical, their customer service is extremely disappointing particular in working with John Cherry, General Manager, and Arnold Phipps, Sales Manager. Take your business elsewhere and save the frustration and disappointment.

Alan Jones

14 de jul. de 2016

I was impressed JD is a great salesman. This is exactly what we needed. The journey hs third row and great on gas. We will tell all are friends. If anyone needs a car go see phillips Dodge and get Jd Davis. We will be back for are next car. Thanks Phillips.

David Welch

8 de jul. de 2016

Phillip F greeted me with a smile and enthusiasm. No pressure! Was excited to show me the features and benefits of the vehicle regardless of me purchasing or not. His follow up was excellent and was very truthful in every part of the sale.

Salwa Jabbar

4 de jul. de 2016

We came in looked at a cherokee and we agreed an the limited and our saleman otto did a great job him and dale we are very happy with the deal we got and I will tell all my friends about this dealer.

Rc50years

23 de jun. de 2016

This was our 4th car from this dealership. We have also referred 2 friends who have bought cars. We have always been very pleased. This year we had the good fortune to meet and deal with John Havey. What an awesome guy. He was so excited about the new Pacifica and showed us all the new (and old) features. He was so knowledgable and thorough. He knew what we were interested in the vehicle and called us regularly as the cars trickled in until we found the right one. He has called us to check that everything is okay. We travelled to Il.shortly after we bought it and did have one little glitch. John immediately offered to call a local dealership for us. He's a good man and an asset to the Phillips team.

Jason Paul

23 de jun. de 2016

Very friendly and knowledgeable of product line. After sale was over he took the time to call me, also helped when I had questions after the sale.

WillCrystal1015

20 de jun. de 2016

We had an overall great experience in purchasing our new vehicle. We were overall pleased with the whole experience and recommend JD (sales) and Brad ( financing) to everyone. They worked their magic in finding the perfect vehicle, perfect pricing, and perfect financing. This wasn't our first purchase here, this was our second. We plan on doing more business in the future of the with Phillips!

sundayflyer1

18 de jun. de 2016

Steven Pelnar was my salesperson and is a fun guy to work with! He worked out a great deal and got me more for my trade than I expected! The Pacifica is a very nice Car/Van and wellworth the price.Peter.

1997Discovery

13 de jun. de 2016

Matthew Hurd was my salesperson and is a great guy to work with! They gave me a great deal and more for my trade than I expected! Financing was easy and they got me a better rate than I thought I would get!

Shannon Reid

7 de jun. de 2016

Mark Helfer is one of the friendliest salesperson I know. He took all the time to explain the process as wel as all the features on my new vehicle. I will definetely will recomend Phillips Chrysler, Mark Helfer and the best sales manager, Mr. Dennis Ross.

steve22

2 de jun. de 2016

I had an Excellent buying experience at Phillips Chrysler Jeep Dodge. Matt Hurd was great to work with he was very knowledgeable and made things easy.

ALAN R

29 de may. de 2016

You would think that it would be hard to buy a new car from 200 miles away, but Jon Novak at Phillips Chrysler Jeep Dodge, makes it easy. This was my second new Jeep purchase in a year, and I will be back!

Lizfont

24 de may. de 2016

I had a wonderful experience at Philips Chrysler Jeep Dodge and would recommend this dealership to everyone. Will was wonderful and made me a very happy customer. I also want to thank the Brad the financial man, he was the nicest man I have ever met. Thank you guys for great customer service!!!! I will be returning in the future!!!

Monica07

21 de may. de 2016

I brought my new Chrysler Town and Country into Phillips for an oil change and a few minor things that were not working properly on my vehicle. My service person was Jeffrey Smith. I felt like he had a "why are you bothering me" attitude when I asked to have several things checked out that I had spoken to the customer service rep about when I made the appointment. Jeffrey said he only had it down that I was getting an oil change. I felt that since I was not paying for things since it was all under warranty I was taking up him time. I asked to have the driver's side window checked because it was rattling when I closed the door and the back passenger side door didn't open from the inside, I had to open it from the front panel, and the idle felt very rough. He said the rattle was coming from something I had in the back of the car, the passenger door worked fine, even though I didn't see him check it, and it is still not opening from the inside, and the idle was the way it should be, again, even though I didn't see him check it, and it's still idling very rough. Also, I forgot to ask to have my tires rotated and no one even suggested it even though that is usually done when you get an oil change. The whole experience left me feeling like I made a mistake purchasing my vehicle from Phillips.

Erica_Giselle

16 de may. de 2016

The WORST customer service. You make an appointment for service and no one is available to sign you in. Trying to schedule service via phone is a joke. All they do is transfer you around. Took me 30 minutes and 6 associates to get a simple oil change scheduled. They are very rude. Very unorganized. I would rather drive to another dodge service center and waste gas before coming here again. I gave them multiple opportunities and each time the service is worse. Glad I didn't purchase my vehicle at this dealer because that department isn't any better. This entire dealership is terrible. STAY AWAY!

Jessica Cruz

13 de may. de 2016

Mark was great, He listened to everything we told him and he showed us zome vehicles that would have worked for us but, they were to pricey. I will definetely will come back to buy from him.

Al Delano

13 de may. de 2016

Dealing with Mark was a wonderful experince, have purchased multiple vehicles from Mark with all the same results "satisfied" ! Have recomened Mark to friends and family on many ocassions.

Joshua

12 de may. de 2016

EXCELLENT staff and buying experience. My salesman was excellent. Love the jeeps and different models. They were very curtious and helpful. Thanks Phillips Jeep Chrysler for the great experience.

Michael Gaff

12 de may. de 2016

Matthew hurd was very helpful on the day of our visit and subsequent negotistions. Will pardee was extremely helpful in matts absence on the closing. Lew called the following day after our visit but didnt follow up on my return calls until several days later and attempted to change terms at last min.

Ernest W Neal

9 de may. de 2016

Matthew Hurd did a superb job helping us get the vehicle we purchased. His enthusiasm and professionalism is great. He is an asset to your company.

Sarah Myers

9 de may. de 2016

Will has been working with us for days. He has been patient and very very helpful. If I end up buying a car it will only be because of him!!!

Constance Goetz

7 de may. de 2016

I always come to Phillips Chrysler to buy my vehicles. Always work with Mark Helfer who is our salesperson and with Dale Coleman, the Sales Manager and friend of the family.

Marcia Cameron

7 de may. de 2016

We have been buying cars from Bill Stickley for many years now. As our kids grow up he is still taking care of the family. Phillips has always been fair with us.

Elizabeth Turner

5 de may. de 2016

Otto was really fantastic. The customer service was excellent. I would recommend Phillips Chrysler Dodge Jeep to anyone of my friends looking to buy a vehicle and tell them to go see Otto.

Robert Hannafius

5 de may. de 2016

Mark Helfer has been our family salesperson for several years now. He always works with our budget as well as with the needs we have. Dale Coleman, the Sales manager is also a good friend. I will send more referral to both of them.

Alicia Polito

27 de abr. de 2016

I am a single mom and I was treated with respect. I test drove 4 vehicles and Otto treated with professionalism throughout the whole process. Although I could not find a car that I did not fall in love with on my first visit, Otto is looking for the car that I will.

Mireia Bordas

27 de abr. de 2016

Mark is a very likeable salesperson, very knowledgeable of what he sells as well as what the competitoon sales, I will recomend him to my co workers.

Kelly Jones

26 de abr. de 2016

I loved everything about my experience at Phillips. My salesman Steve was the entire reason i came back to Phillips after shopping around...he made all the difference.

Tom Man

25 de abr. de 2016

I have purchased a number of trucks in my days. I beleive this Ram 2500 is the best. Phillipps CJDR has the best prices and Otto did a great job in showing me benefits of buying a Ram vs any other brand.

Lisa Pressley

25 de abr. de 2016

Otto was great and very perfessional. He is amazing and i will definately recommend him. I love my new jeep. I love my payments and price was great. Otto took great care of us. We will be back.

Louis Maille

18 de abr. de 2016

This dealership is awesome. I walked into the showroom and Mark greeted me right away. Very profesional and he spent the time to answer all my questions. Thanks Lou.

Julissa Angulo

18 de abr. de 2016

I did not qualify for the vehicle I want, will try to improve my credit and come back to see Mark Helfer, if you looking for a car, go see Mark Helfer.

Jarrod King

18 de abr. de 2016

I have purchased 6 vehicles from JD over the last several years and the experience has always been pleasant JD is about customer service all the way. He has gone out of his way each time to make sure the buying process went quickly and smoothly. I will continue to use and recommend JD.

Gary Van Doren

16 de abr. de 2016

Very helpful and knowledgeable. Never pressure and listened to what I wanted and He delivered. I will recommend Mark Helfer to my family and friends.

Jack Barnette

16 de abr. de 2016

I flew in from Atlanta to pick up my Hummer and Bill Stickley made it very easy . I would recommend Bill and Joe to help you find a vehicle.

Johnny Walker

15 de abr. de 2016

I came in looking for an specific vehicle, Mark told me that they did not have any 2015 Town & Country but, He talked to Dennis Ross and showed me a 2016 model and they made me a deal I could not pass on. I will come back to buy again from Mark Helfer and recommend Him to my friends.

James Magnuson

12 de abr. de 2016

I have bought numerous cars and trucks from Bill Stickley and have always been treated great. I would highly recommend both he and Phillips to anyone. Jim M.

Charles Evans

12 de abr. de 2016

My wife and I have been buying cars from Bill Stickley for 28 years now. He always treats us well and listens to our needs. I would reccomend Bill and Phillips Chrysler to anyone. Jim.

Guy Mcwilliams

11 de abr. de 2016

Our sales experience was very positive. Mark was very pleasant and knowlegable. He knows product well and explained everything before we left with auto. We will be happy to recommend dealership.

Cristal Perez

9 de abr. de 2016

Chris is the person to go to for the best car buying experience got a great car at a great price and will always be a loyal customer to phillips im the near future.

Whitney Edwards

9 de abr. de 2016

Will Pardee showed us around lot. We took a lot of his time and still could not decide but he showed us professionalism above and beyond any other salesman weve yet to encounter. Highly recommended.

Cornelia Noon

8 de abr. de 2016

Lou and otto were just great. Easy to make a deal , no hassels. No pressure. Didnt have to stay all day their words were truthful.great deal and great people.

Sean Smith

8 de abr. de 2016

I bought a car from phillips chrysler jeep dodge on 441, I was very impressed with the salesman JD Davis. I was in and out in no time, and have been very pleased with my purchase. I highly recommend anyone buying a car go here and see JD.

Melanie Black

7 de abr. de 2016

Otto was very nice and knowledgable about what I wanted. I didnt plan on purchasing a vehicle but Otto took the time with me to find out how he could get me in a car at the right price for my budget.

Lex Chasleston

1 de abr. de 2016

Drove 4 hours just for the price and I was amazed by the quality delivery and the proffetionalism at this dealership I am going to reffer all my friends and family.

Carlos Medina

1 de abr. de 2016

The service is very professional and fast would buy my car with them sigiente prices are very good also everything was great in this car dealer.

Ro Lafollette

31 de mar. de 2016

Jon Novak is a very wonderful man. He is very patient n so helpful. He wirked so hard and took his time to help me find the right car I needed. Love Jon Novak hes the best.

Roy

31 de mar. de 2016

I really liked my experience during the whole process. Otto did a fine job throughout the whole process. l would like to buy another car here.

Season Groves

30 de mar. de 2016

Will and Dale were very professsional. They answered all my questions and any concerns were put to rest. I reccomend Phillips Chrysler to anyone and everyone. Thanks again Will Pardee We will definately be back.

Paul Smits

30 de mar. de 2016

I actually had fun at a dealership for the first time! JD Davis was awesome and friendly. He made it easy to buy a car. We will be back and we will tell all of are friends.

Kathy

29 de mar. de 2016

WAS THE BEST SALES SERVI E I EVER HAD MATTHEW HURD DID A REALLY GREAT JOB I WOULD RECOMMED HIM TO ALL MY FRIENDS AND FAMILY. THANKS DO MUCH MATT.

Florence Welsh

25 de mar. de 2016

I would buy my next car from phillips no questions asked had such a great experience and got such a great deal. They have a beautiful facility and are super friendly thanks again.

Alpha General Farm Services

24 de mar. de 2016

Made the car buying process fast and easy. Very nice facility and clean. Really care about the customer. Definetly will be buying my next car from chris in the future.

Joann Ingersoll

24 de mar. de 2016

JD is a breath of fresh air! He is absolutely the best salesman we have ever encountered at a car showroom. Down to earth, knows his product. Made car shopping a pleasant experience!

Alison Patrick

24 de mar. de 2016

Matt was very helpful and worked very hard to meet our needs. The sales manager Lou was also very helpful and worked hard to meet our price point and needs.

Charlotte Swistack

22 de mar. de 2016

This is the second new vehicle we have purchased from Matt. He has been great to deal with! We will recomend him highly to friends and family!

Jordan Howen

22 de mar. de 2016

Eddie Beato is very courteous and he made this process easy. He makes you feel like he is a friend not a salesman. I would recommend Eddie to all my friends and family. As long as he is here I plan to purchase all future vehicles through him.

dgs1234

20 de mar. de 2016

We have spoken to the general manager of Phillips dodge and he has agreed to cover our expenses while we were broken down in Montgomery Alabama which is all we requested of them. Our truck was repaired and we were able to finish the 600 miles home to Indiana without further problems. We will be more than satisfied wth this resolution to our problem.

Maritza and Charles Collins

19 de mar. de 2016

I have to said it Joh Novack help us with our second car purchased here. Having a salesmen with the honestly and experience with a awesome customer service like him keep customers comming back. I sure have more people refferd to come with him. Is been a pleasure to do business.

SS

18 de mar. de 2016

We bought a used car from him he treated us great and made it easy, he also went the extra mile for us, thank you Phillips dodge

Scott Klaas

10 de mar. de 2016

It was a pleasure dealing with matthew hurd and delt with me with the upmost respect courteous manner and professionalism and i would reccommend him to all my friends.

Jean Kane

8 de mar. de 2016

We are very pleased with staff here..we had a great car buying experience a 360 turn around from our previous experience with bill bryant jee dealership this is the second vehicle we have purchased from a phillips dealership ..keep up the good work.

Rod Helfer

7 de mar. de 2016

Mark was very happy to spend some time with us even when He knew that we were not ready to buy a car today. We will come back to see him when ready.

David Vaughn

26 de feb. de 2016

I bought a car april 1st 2015 from john havey he was an excelent salesman who knows his cars was friendly and helped us every way he could !!!

Elizabeth Whitley

24 de feb. de 2016

We had an excellent purchasing our new truck from Phillips. Our salesman was very knowledgable and found the perfect vehicle for us. We purchased our last car from Phillips and will definitely return when we need another vehicle.

carol n ron

24 de feb. de 2016

We were traveling with our trusty 2003 Town and Country, when it began making noises. The service folks at Phillips told us we needed a new transmission, but we didn't want to put that much money into the old van. So we walked into the showroom, looking a bit unhappy, because we really didn't want to buy a new van right after spending two expensive months in Florida and being two days away from our home. Fortunately, Mark Helfer came to our rescue. His pleasant personality and comforting ways helped us to calm down, enabling us to make the decision to purchase our new van. The young man in finance (Brad, I believe?) also was very helpful with his pleasant personality and reassurance that everything was going to be okay. He worked with our numbers until we felt comfortable with this purchase. We felt a little bit unhappy that we didn't have the time to order our van exactly the way we wanted it, and had to choose from the vans on the lot, but when we got in it to drive away, we noticed the floor mats that said "Anniversary Edition". We looked at each other and said "happy anniversary". It was our 39th wedding anniversary that day. I think we chose the right one. We drove it back home to WV, after hanging out in Ocala for a week, to break it in, and are now thrilled with it. I hope it gives us the same great service that our previous Town and Country vans have. Thank you, Mark, for making our bad experience turn into a good one.

Danielle Tonge

15 de feb. de 2016

Excellent service and John went above and beyond to find what I was looking for. The vehicle is more than I expected or even thought i would ever have.

Brooke1212

1 de feb. de 2016

By far the BEST customer service I have had with anything related to customer service. From the beginning to the end Will Pardee and John Havey were fantastic to work with!!! I would HIGHLY recommend both of them.I went in nervous to look at a car due to the fact that I have had some terrible experiences before at other dealerships but from the first moment I met Will and John I felt at ease. They went above and beyond to see that I was comfortable and well taken care of. I ended up going in three days in a row but I did not mind because they truly wanted to help me. They both listened to my needs and wants and never pushed anything I didn't want (like a gold car) knowing that I didn't have much to work with that would fit my needs. I never once felt pressured. I felt like they truly cared about helping me. I can't thank John H. and Will enough for taking all the time that they did to help me and to make me feel comfortable. I am going to make sure to tell anyone that is looking to buy a car to go see them.

Paul and Lin

27 de ene. de 2016

My wife and I give Phillips Chrysler Jeep Ram the best rating we could give. Our Sales Representative was John Havey. When we arrived for our appointment John had the beautiful car out front for a special entrance (reallynice touch). We got a full once over of the features from John even before we went in to discuss the sales price. After a test drive and successful agreement on our purchase we went back out for more education. John also called a week after our purchase (first time this has ever happened) to make sure we were happy and answered a couple of questions with continued friendliness.. John also mailed an item back to our house we had mistakenly left in the car. We don't want to forget Kevin in the Finance dept. He made all the paperwork painless and we actually had a good time. We have since after a week decided to purchase additional warranty and Kevin made this quite easy.Even though we took a bit of a drive to go to Ocala it was worth the trip. The professionalism and friendliness has never been as good over all my years of car purchases. We highly recommend this dealership as well as John Havey in sales and Kevin in Finance. Ask for John when you go. You will be quite happy you did.Paul and Lin

Joseph Halstetler

18 de ene. de 2016

Faciliiity is top notch, the staff incredibly fun to be around. I would definitly send referrals to Otto Scharfschwwerdt. PhillipsCJDR is the best dealership we have ever worked with!!!!!

Lack of Professionalism

14 de ene. de 2016

I wrote the review but it was removed. Guess you can only put good ones on here. Nothing bad. Cause only the truth told. Tried getting in contact with owner Phillips with no response.

MKW

24 de dic. de 2015

I have bought and traded cars and trucks for 40 years and have not had such excellent customer service as I did from Phillips.. From finding the Jeep online and talking on the phone to the actual going to the Dealership to purchase and drive away with the new Jeep Cherokee. Could not ask for a better stress-free experience.

B2theJ

15 de dic. de 2015

I have purchased 2 vehicles from Phillips Chrysler and both times I had a wonderful experience. My salesman William Pardee was very knowledgeable and friendly. Management did their best to get the numbers where I needed to be! I will be back for my next vehicle for sure!

Beverly T

15 de dic. de 2015

We purchased our car from William Pardee. He was very knowledgeable and helpful. He was not pushy but listened to our concerns and request and helped us find the right car at the right price. We will definitely be back to buy a car from him again. Overall great experience.

Tom Beesting

4 de dic. de 2015

Matt was a pleasure to work with. I cant say enough about the entire staff at Phillips. They all worked as a team to make my buying experience pleasurable.

Connie Pendleton

1 de dic. de 2015

Matthew Hurd was very professional and most helpful he is truly an asset to the dealership. I would highly recommend this dealership. David Hoff was also tremendous. Connie Pendleton Ocala Business Brokers.

JeffreyDenman

17 de nov. de 2015

It was great to meet and work with Jon Novak. He was very knowledgable and worked hard to get us where we needed to be.

DayanaraLeger

16 de nov. de 2015

I will definetely recommend my friends and family . Jd Davis was amazing and so friendly with everything helped me out since I stepped foot inside of the building.

DennisRoss

9 de nov. de 2015

Great experience all the way around. Have been buying and servicing my vehicles at Phillips for years. Have never had a bad experience with them.

TracyPhipps

9 de nov. de 2015

The entire staff was helpful and answered all my questions. They made the buying of my new van a pkeasure. No pressure, just friendly group that helped me find the right vehicle for me.

Rosie22

7 de nov. de 2015

I want to express my appreciation and a personal thank you to Chris Rodriguez, our sales consultant,who was very helpful in explaining everything to us. Chris was patient and made us feel comfortable about the process. No pressure, just information. The financing dept. was helpful in getting us the best possible deal. Thank you we love our Grand Cherokee!

BskinGator

14 de ago. de 2015

Nice people, nice facility, but poor workmanship. I took my 2013 Dodge Journey SXT in because the SiriusXM radio portion of the UConnect wasn't working. Well, after sitting there for three hours I was told that "the radio is broken and we have to order another one". DUH!!!! Of course it's broke! That's why I'm here! It took you three hours to figure that out?!..and even though I was showing that I was very angry they continued to be very understanding and professional. So they ordered a new UConnect and a week later I went back to have it changed out. This visit was much shorter, 1 1/2 hours, but on my way home I discovered that 4 of my climate control buttons no longer worked! So here again I had to schedule another appointment to have that fixed. My third visit was even quicker, one hour, and I was told that the problem was that some pins were bent. What kind of techs do you have that can't even do something as simple as change out a radio without screwing it up?! Now for the issue that Phillips Chrysler has no control over. During my visits I had them look at my transmission. It shifts rough between the first couple of gears and shakes when decelerating and downshifting. They said that everything checks out fine and that it's normal. It's pretty sad that my old 2001 Chevy Silverado with 200,000 miles, that I traded in for this engineering garbage, shifted smoother than this!! It's really sad that Dodge has come to this. My last Dodge was a 1984 Ramcharger that I miss dearly. I'll never by another Chrysler product. So in conclusion, nice facility, nice people, poor workmanship, and unfortunately selling crappy engineered vehicles.

jeepfan

15 de jul. de 2015

Not customer service oriented at all. If your car is under warranty, like mine was, they will try to find reasons not to do the job, even though I purchased my vehicle here. Waste of time !!!Don't expect call back for the status of your repair. You will never get it. Employees are always in a bad mood

JDuda

13 de jul. de 2015

I purchased a Jeep Grand Cherokee from this dealership in 2014. I asked that they install a brake controller for this vehicle since I tow a trailer that requires one. 4 attempts and they could not get it working. There was no power going to the controller. I questioned this as I had a factory brake controller harnesss for this vehicle that they installed for me. . I was ultimately told that the vehicle was incapable of having a brake controller installed because there was no settings to turn it on in the computer . I brought the jeep to another dealer and they had it working in 30mins. The replaced the harness because Philips technicians cut and rewired the factory harness to attempt to get it to work. And they installed the proper fuse in the fuse block. Philips missed a simple step such as this and cut a factory harness as a solution?Now I bring the jeep in to have the passenger side Daytime running lamp replaced because only the drivers side is illuminated during the day and I am told that is by design? It was working before but now the service writer Brian Brown tells me that only one light is supposed to be on and that the 2011 Grand Cherokee is not equipped with DRLs . Well what iis it? Not equipped or not operating correctly? This I found interesting because Clark in parts confirmed that the 2011 Jeep Grand Cherokee is equipped with DRLs and even gave the service code. PHILIPS... You need to get people that know the product you sell. Your employees do a great disservice to a business you are trying to operate. I will start doing business elsewhere with knowledgeable people.

jaxguy

4 de may. de 2015

First and foremost this is the WORST place I ever had my car serviced! While I was out of town last February, my 2011 Jeep Patriot got a leak in the transmission cooler and got me stranded 80 miles from home. Since it happen on a Sunday February 15, 2015 at 6pm, there was no rent a car place that is open. This opted me to stay on a hotel and pay $124 out of pocket plus a $10 tip for the person who towed my car. I was hoping to hear from the dealership within the next day before lunch since they open early on Mondays. I waited till 10am but no call. Then I called and left a voicemail to at least have somebody pick me up in the hotel so I can have information about my car. No call back receive until 4pm even after numerous call to them and asking for the front desk to have someone pick me up. The front desk apparently said that I need to connect with the service advisor first before I can be pickup. But James Garvin apparently have no time to call me back to let me know what should I do next or have someone to at least pick me up and brought me to the nearest car rental. I called Chrysler service center and told them about the situation. They too cant contact anyone from the service center. That is so freaking ridiculous! They advice me to get a car rental. So I went online to book a car rental for 5 days(Since I dont have any idea how long will my car get fix). I walk to the nearest budget in Ocala and got myself a car rental. Then alas, I receive a call from James Garvin telling me about the situation of my car. He mention they have Enterprise car rental. But of course it is now too late. I went to meet him and he told me that he would talk to budget and see if they could workout with budget. Well when I took my car apparently I should email Chrysler and get myself reimburse for the car rental. The problem with it is that the car rental was much expensive($138.67) and Chrysler could only reimburse me $70 in total. This dealer apparently doesn't have customer service. I did not want a good or great customer service but just a customer service and they cant even provide one. If you are working as a service advisor you should be snappy enough to be able to see from the paperwork or in the system that the person who owns the car is out of this town(ocala)? and if you are the front desk and you receive the call for the same person 5times for the past 3hours would you not get the attention of the service advisor? I wish they would evaluate their service...

tls52981

20 de abr. de 2015

Lets face it people... we all read reviews, and are cautious about places that have negative ones... but everyone in every profession has bad days... so I will encourage you to read my review and give the dealership a shot at your business...I think you'll be happy you did...I am writing to express my gratitude towards the sales staff, particularly Lou D. and David H. After speaking with Lou throughout the day Sunday 04-19-2015, he took, and sent multiple extra photos and provided lots of additional information on a truck prior to taking the trip up to the dealership. After a long day of driving, due to me going to the wrong dealership, I finally got to Phillip's. After Lou put in a little over time, I drove away in my 2008 Ram! After the sale the next day Lou located an extra key for the truck and mailed it me which has saved me the hassle and money of having one made! I honestly didnt think this kind of customer service was still out there.After coming to an agreement on the sale of the truck, David H. was very efficient in getting, and explaining all the paper work, as well as helping with the transfer of my tag/registration! I have purchased more than 20 various kinds of vehicles over the years, most from different dealerships throughout the state. To say the least I am very impressed with the high level of professionalism, knowledge and willingness to assist my family in the purchase of this truck! So, from the Snow family, we Thank You! And if you can, please express our thanks again to Lou!

Rlsm15384

8 de abr. de 2015

We had a GREAT experience with this Dealership. Very Friendly, worked with us & Jon took the time to make sure we knew everything about our new JEEP!!

Isidro

24 de feb. de 2015

My wife and me went to this dealer in order to buy a new truck and we received an excellent services from this great salesmen Bill Stickly. We really appreciate his honestly, friendly and professional services. We are very happy to work with him, We highly recommend this salesmen. Thank you BILL STICKLY.

Acosta

13 de feb. de 2015

This dealership goes above and beyond to please the customer and offer a pleasant buying experience. Service department also was a positive experience. They worked to get you in and out. I felt they really value everyone's time and yet still deliver quality service. I would recommend this dealership to anyone. I know of they can meet my needs with ease they can do the same for anyone.

Mike L

28 de ene. de 2015

Well when i first walked into the doors i was met by a very kind and enthusiastic gentle men named JD.He sat with me and we went over what i was looking for then we golf carted the entire lot and he showed me the trucks that met the details of what i was looking for after a test drive we sat down and negotiated a very fair price. After a bit of paperwork he then introduced me to one of his finance guys.This gentlemen's name was Kevin Roberts,he was very super nice and new his job very well,after what seemed to be a short time we had concluded our business.After that i had realized that my truck was not equipped with a trailer hitch(an over site on my part) The General manager John Cherry had come to congratulate me on my purchase and i brought up that i had overlooked the trailer hitch,he said not to worry that he would get my hitch and have it installed at no extra charge.I have purchased many of new vehicles and i have never had such an AMAZING experience. Such a wonderful and energetic business.I look forward to doing more business with them in the future. Thanks to the staff at Phillips Chrysler.

jharper34

4 de dic. de 2014

I'll spare the details but say that this dealer really went above and beyond to help me out. I was in need of a used car and had very specific requirements which they met. Very kind throughout the procedure and definitely got the job done for me. I'll return to them in the future.

jenb0713

10 de may. de 2014

Horrible scamming dealership when it comes to used vehicles. Mask problems rather than replacing parts and fixing the issues. They lie and tell you the vehicle is repaired when in fact it isn't. BUYER BEWARE.

DAMJR

24 de sep. de 2013

He was very pleasant, we were attended imidiatly offered coffee and given the best hospitality. He got the job done efficiently and I would hands down recommend him to anyone looking for a car.

Jeeplover89

13 de sep. de 2013

By far the greatest and easiest car buying experience I've ever had. My salesman Brad and the management Dale, Steve, and Gary were very courteous and professional. I will recommend to my family and friends.

RossAlbert

13 de sep. de 2013

The most friendly and informed sales staff any one can hope for. It was a pleasant surprise to find such a great group of people at a car dealership.

tonyalowell

15 de ago. de 2013

Phillips CJD has a new, BEAUTIFUL facility that adds class to the experience of car searching. There was a wide assortment of available vehicles on the lot. The clean, open, and peaceful atmosphere of the new building was further complimented by the highest level of integrity in service I've ever gotten during a big purchase. It honestly felt like Otto (the salesman who assisted me) was working to make me happy, not to make a sell. I'll tell you what I told him: I've NEVER enjoyed purchasing a vehicle before this recent experience. With Phillips CJD and Otto my purchase was completed quickly and without any of the notorious and expected haggling over price. I got a good price for my trade-in and, more excitingly, I got the car of my dreams for a very fair price! Thanks to Phillips CJD and thanks to Otto!

1lucky131

8 de ago. de 2013

Received an offer for my current vehicle in the mail. Came in to trade in my vehicle and purchase another model. Inquired online to verify the price of the new vehicle prior to coming to the dealership. Offer for my trade was the same that I received in the mail and the Internet pricing was consistent as well. Was able to purchase custom Jeep accessories as well. They have a good stock since they partner with the Ocala Jeep Club locally. Very friendly service in a new dealership. I would recommend this store to others.

richg3000

7 de ago. de 2013

I have bought many cars in my life and i am going to buy many more, but I will NEVER buy another car from Phillips Chrysler. I looked at a car they had advertised, it was a 2001 Volkswagen Passat with 49,000 miles. It looked real good. They said it was checked over and was in mint condition. I got sucked in and bought it. When the salesman was helping me load my belongings into it, the glove compartment door fell off and onto the floor. When I went to put some items in the trunk, I found that the latch was broken and the trunk lid would not lock. This is mint condition I asked the salesman. There is no way on earth this car was checked out by their service dept. That wasn't the best part. I took it home and drove it to work the next morning, it was about 38 degrees that morning and guess what...NO HEAT! I drove it to the dealer and told them what a lemon I was sold and they said they would fix everything. When they found out that the heater core was going to cost $3000.00 they said they weren't going to fix it. Not once did I speak to a manager, they ran my sales person around like a monkey to try to pacify my anger at them. They have a slogan at this dealership..."Don't leave till you see Steve"! Steve being Steve Treadway the general manager. I never saw Steve, he must have been hiding from me. Liars one and all. Anyway, they decided it would be good practice to trade me out of that bomb and put me in another car. That "trade out" cost me another $2500.00 above and beyond what they already robbed me for. It was a 2004 Chrysler Pacifica. Another mint condition, checked out by service beauty. All started well and I thought I was set. I then made the mistake of going back and buying a brand new Dodge Dart from them for my wife. Then 1 week after buying the Dart, the Pacifica started to go south. I found a lake under my front passenger mat. Then the tire service system light started going on and off and the finale was the transmission would not shift into the overdrive gear. It rumbled like a hungry bear and just wouldn't shift. I brought it back and they told me it would cost me $95.00 to diagnose the problems, then who knows how much more money they would drain from my wallet! I said no way and goodbye to that dealership. I only wish this had happened before I bought the new car. I would never have given them my business for the Dart. I was a returning customer and they treated me like dirt. Their used cars are the worst and they do not do what they say they do to them before they hit the lot. All they do is an oil change a detail and check the lights. If you are looking for a good reliable used car PLEASE don't go to Phillips. All I got from them was a loss of $5500.00 for 2 lemons. I was especially disappointed at the management that didn't speak to me once during this entire fiasco. They will never see me again and I will do my best to keep anyone else from buying a car there. I will not even have the new car service there, I will bring it to another Dodge dealer. Nice going Steve!

beemerrider007

7 de may. de 2013

I wasn't at all impressed with the treatment we got at Phillips. We stopped at their lot to look at trucks, and pulled up in front of the building. Neither of the guys standing by the front door welcomed us, or offered to help. I don't enjoy having a salesman follow me around, so at first I didn't mind their inattentiveness. We walked around the lot and no one approached us. Odd, but still not an issue. We couldn't find the truck we were looking for (a base model Ram Express, with manual windows and locks), so we went inside to see if they might have one at another lot. The salesman inside didn't seem to know what to do, and said that the sales manager would have to check their stock. He made it seem like this was an inconvenience, but eventually went and asked. He came back and said that the Ram Express didn't come with manual windows and lock. We told him that they most certainly do, and that we had just seen one at another lot earlier that day. He then responded that if we liked the truck was saw elsewhere, then we should probably "go for that one". We took his advice and left; we won't be going back anytime soon.

Jane molten

23 de mar. de 2013

Went their to look at a Dodge dart. I was walking on the lot looking at the cars they had and was approached by a very pushy sales person. He asked what I was buying several times and when I told him I was "looking" he passed me his card and left said if I wanted to buy to come find him??? What kind of customer service was that?? He went back to the front of the store and was more interested in his cell phone and his cigarette, then talking to me. I was so discussed as to how I was treated. It's amazing they sell any cars with that attitude. I don't remember the sales person name bc after he "flipped" me his card I threw it on the lot. Very dissatisfied by their approach and customer service.

DJ Kinney

7 de ene. de 2013

Because this review is so negative, I would prefer to leave out specific names of individuals involved, but because it's a required field, I guess I have to. Quick Summary: What took four (4!) days at Phillips and eventually failed to sell me a new Jeep that I didn't want took three (3) hours at Bill Bryan and got me exactly what I wanted. Phillips stonewalled and passed me around from salesman to salesman because the margins on a Jeep are so low, no one wanted to sell one to me. Juicy Details: I went in to Phillips looking for a new Jeep. I was on the lot for almost half an hour, left for a while, then returned and no one ever came to help. Eventually a salesman did jog out of the building exclaiming his surprise that I had not been assisted. This is the man I would "work" with for the next several days which would, eventually, end without a car. Initially, this guy seemed like a straight-shooter, if a little lazy and uniformed about the product, but I worked with him. He tried to sell me a black Jeep, which I didn't want. Insisting it was a great deal because it was the last 2012 (it was a 2013, and therefor everything he said about it was either a lie or simple ignorance), we took a test drive and I told him I would return the next day to move the deal forward. I wanted a specific color and package and he said it would be no problem to find it and do a dealer trade. Great. I did not want to black one. No problem. The next day I came back and no one could find the salesman. They called him. They called his cell. After I had been milling around the lot for half an hour, he came jogging up, saying that he had been "busy." We went to his office to do some paperwork on my trade in. He muttered something about someone trying to steal his deal--friendly guys. When they took my car to value the trade-in, this is where the insanity really began. A salesman drove it, screaming across the lot (it's a sports car). Then had a mother and daughter looking for a new car get in it! It was my car! They were trying to sell a car they didn't own. I was shocked. I was also terrified when they took it out onto the open road. God knows what they did to it. Back in the office, the salesman I had been working with for days was frantic because some facet of a deal more important than mine had fallen through and he said, "Do you mind if I give you to someone else to work with?" And he handed me off to the worst kind of salesman imaginable. A greasy little high-pressure sleaze that knew nothing about what I wanted. Indeed, he had been told that I was looking for the black Jeep they had on the lot and had been trying to push on me for days. In fact, they had already done a lot of paperwork to try to push me in that direction. I saw this guy literally sprint out into the lot to outrun another salesman and descend on a potential buyer. I had also heard him tell an old man that there was "0-interest for 72 months" on all the cars on the lot. That was a straightforward bait-and-switch lie. The internet exists. Smartphones are right there telling the truth while these guys lie through their teeth. Someday, they will have to learn that they have to stop with these tactics. He said, "We are gonna put you in a beautiful black Wrangler today!" I cringed. He offered an obscenely low amount for my trade in. I told him that even in the worst of condition it would be worth more. He said in his odd accent, "Where you get these numbers? The Kelly Blue Book?" I said yes. He said "The professionals like me we no use the Kelly Blue Book." You don't? Don't you use a combination of all the valuations to come up with a fair price? He said "We know the right price because we are the professionals." Infuriated, I walked out. That night I wrote an email to the salesman and the sales manager explaining how bad my experience had been. The salesman wrote back in an unpunctuated pigin English that he would make it right. The sales manager wrote back with another slurry of unfounded numbers and promises. He said "Come back and we can put you in that black Jeep tomorrow." Last I checked, the black Jeep was still sitting in the lot. The one I wanted came from Bill Bryan and it's sitting in my driveway.

ghilado

2 de ago. de 2012

Purchased used car from dealership and have not received paperwork (delivered vehicle) and promised help with issues with car and have not yet heard back- will keep you posted. So far not very promising.