Completely Satisfied

10 de sep. de 2015

I purchased a 2011 Cadillac Escalade from them and they had it cleaned up and ready to test drive by the time I got to the dealership. The staff was friendly and Phil took great care of me. I will definitely purchase another car from them in the near future and I would highly recommend this place to anyone living in DC, MD, VA. I was in and out of there in under 2 hours!!

rucker andria 456

29 de jul. de 2015

I purchased a 2012 Honda Accord. Mr. Kevin G was very professional and helpful, He really worked hard getting me the 2012 Honda Accord for a great deal, a good car buying experience. The Finance Guy was rude and nasty because I didn't buy the extra stuff that he was trying to sell. I had a great experience and would recommended the dealership to others.

Monique

20 de jul. de 2015

Mr. Gentry and Mr. Khoury are amazing! They were very helpful in making my experience of buying my first car very smooth and easy. I felt very comfortable explaining any concerns I may have had. The response was always "No problem. We are here to help you." I would definitely recommend Philmark to a friend or family member!

The Browns

8 de jul. de 2015

Mr. Gentry and Mr. Phil...were awesome in there customer service and willingness to work with us..we will continue to recommend and refer to PhilMark...As this is the most impressive and friendliest place to purchase an automobile...With the best The Browns

Nakia

4 de abr. de 2015

This is the best experience I've ever had at a car dealer. Please stop by...you will not be disappointed. Everyone was nice, friendly and heplful. THANKS JOHN!!!

Carbuyer1

26 de mar. de 2015

The customer service at Philmark Motorcars was superb. The salesman and finance staff were very well versed and articulated terms of agreement well.

Donna S.

19 de mar. de 2015

I have purchased several cars from Philmark and the customer service and vehicle selection keeps getting better and better. I have absolutely had nothing but pleasant experiences. PHILMARK ROCKS!!!!!!

veronica1

19 de mar. de 2015

Excellent service.. on site was able to recieve transportation to dealership to and from metro.. dealer was able to get the deal I wanted..

serina

19 de mar. de 2015

Wonderful service!! The staff was very helpful and professional. Easy process purchasing my second vehicle.

rick

18 de mar. de 2015

Informed me on my first car. Very helpful and informative

Tony Barnett

7 de mar. de 2015

It was an great experience. They are very pleanant and professional.

patrick imes

6 de mar. de 2015

When I came in I was greeted by art. He was very professional and made the buying process easy. I will definitely sendppl his way

Maxwell

5 de mar. de 2015

Very friendly, helpful and welcoming sales team. The vehicle condition was in very good condition. Kevin, the sales agent, with the support of Rachael, was exceptional. I strongly recommend the dealership.

Denis.

20 de feb. de 2015

My first experience has been a very pleasant one and would certainly return to Philmark Motorcars. Kevin my salesperson was attentive, friendly and helpful.

A big fan

17 de dic. de 2014

I recently purchased a vehicle at Philmark motor cars. My experience was nothing short of outstanding. The entire crew was courteous and extremely professional. During my test drive, I was not sure of the vehicle I wanted to purchase. Though the SUV I test drove was very clean, like new and handled superbly, I was not sure. I addressed my wishes to Phil the sales manager. He wrote down my information and my desires in a particular car. He told me to allow him two days to locate the car of my choice. Two days later, he found the specific vehicle. 2008 S550 Mercedes Benz with low mileage, clean like new. I am very pleased with the business transaction with Philmark motors. I highly encourage anyone looking to purchase a vehicle to visit Philmark motor cars and ask for sales rep. Rod.

Debma

17 de nov. de 2014

I just purchased a 2010 BMW 328i. The salesman, Rod, was very pleasant and courteous. I received immediate service upon arrival at the dealership, and was not at all pressured to make a purchase. When I arrived to pick up the vehicle, I again received immediate service. The car was ready to go and the paperwork was painless. This was indeed a very pleasant and easy going car buying experience. Thank you Rod.

Ryan D

30 de sep. de 2014

I just purchased the 07' TL Type-S from Philmark Motor Cars and it was by far the best experience I've had at a dealership. I've walked into other dealerships where they kinda ignore you, but this place is completely different, everyone is down to earth, they make the experience fun and they know cars. This place is super customer oriented. Not to mention the effort they put in when trying to get a deal thats best for you. I was working with John Carlson and I am a first time buyer, he was able to get me approved at a very very decent rate through a big bank. These people are respectful, fun and I would definitely recommend anyone who is trying to buy a car to this place. Five Stars hands down!!!!! And Two Thumbs Up.

Emanuel P

21 de ago. de 2014

Greta Service provided by Rod, He will definitely take care of you. Good Experience Overall

Roddie G

8 de ago. de 2014

Great selection to choose from and the sales people were very professional. The owner was also very personable and made me a deal that I couldn't refuse. I would refer anyone to visit Philmark Motorcars. I guarantee that you will get the vehicle of your choice at a great price.

Jacy and Bob

25 de abr. de 2014

The service ,selection and quality is outstanding at Philmark Motors ... We have purchased 4 vehicles why because the experience was easy, no pressure straight forwarded and friendly. Great cars clean and mine where all dependable... The staff is knowledgeabe and helpful ,,so don't travel far away to get the luxury vehicle you want and the service you deserve. If your ready !!! Go to Phil mark Hercules !!!!!

Rodney

18 de mar. de 2014

Excellent service ! Very professional staff ! My experience was just great ! Good clean, and good quality cars available.

Abyars08

26 de oct. de 2013

10/25/2013 I purchased a 06 Malibu fully loaded & from the door Sam (Salesman) was nothing but pleasant and more thing willing to make sure I was not only happy with the car but I was satisfied with the deal. After a few hours I left and came back to sit & talk with the owner Phil who was as sharp as he looked :-). He brought the car down a significant amount from original price and helped provide me with insurance for the vehicle. I was so happy after signing those paper i didnt know what to do. My vehicle left the lot with a oil change, a nice wax, full tank of gas, & and hug from Phil and team welcoming to the Philmark Family. :-):-):-) I am very pleased with their customer service and certainly will be recommending to friends/family.

TJ

26 de ago. de 2013

I just want to say that over the years I have bought many vehicles and this was the first time that everything went to easy and fast. When I got there a sales rep by the name Sam came a greated me and I told him that I wanted to test drive the 2005 Murano and I said to Sam what do you need from me and he said just your license. I told him that I had another dealership that I needed to go to> Sam said "you won't need to go there because you will be leaving here with this vehicle." I thought "Wow" alright I liked his positive additude. Well the rest is history. The Murano I had been looking at for awhile and just wasn't sure if I would get it but everyone there made everything so easy and they were so very nice and kept apologize for taking so long and I had to tell them that I was fine now mind you I had three grandchildren and my daughter.The children were so well behaved that one of the sales rep gave each of them some money and told them to get something nice for them because they were so well behaved. I can't say eough about how fast the time was spent there I would go back again and tell anyone who was looking for a nice highend vehicle PhilMark Motorcars is the place to go. They will be the one stop that you would need to go . Thanks to all of the people at PhilMark Motorcars, I love you .

Registered nurse's mother

2 de ago. de 2013

Car of interest was displayed upon our arrival. There was no pressure to purchase and all negotiations were straight forward and best offer presented to us without unnecessary discussions.

Justin87

12 de jul. de 2013

This is an excellent dealer! They were very professional and polite. They explained what I would be getting, how much I would be paying, and they got me a great deal! They saved me a lot of money and the service was quick and efficient. Jimi is very friendly and does a great job of making the customer feel welcome and taken care of. I highly recommend Philmark and will definitely be doing business with them again in the future! PC12312011

Charles

16 de jun. de 2013

Upon visiting Philmarkcars my wife and I were greeted by Ms. Beatriz. She was very courteous and attentive in helping us find the right car for our needs. It actually took us several days and a couple of road test before we settled on a vehicle. At no point, during the whole process, did we feel pressured. Customer service appears to be a high priority at Philmarkcars and we know that we benefitted!

Mr. Bridges

5 de jun. de 2013

My experience dealing with PhilMark regarding the purchase of a new vehicle was "outstanding". Their focus on satisfying the customer and their needs were second to none. Great job - PhilMark. Keep up the outstanding job in provinding such a pleasant buying experience for your customers!!!

TGM

15 de may. de 2013

This was my first time buying a car & I can't tell you how efficient, knowledgeable & patient the staff here has been. Mrs. Valdez was more than helpful with every question I had - I couldn't be more happy with the service that they have provided for me.

Michael J. Lavoie

11 de may. de 2013

I manage a hotel about a 5 minute drive from this location in Camp Springs, Maryland. I was out on a sales call one day and saw the dealership. I decided to stop in and was greeted by Sam who was very kind and friendly. I had a seen a Buick LaCrosse that I was interested in but did not have the down payment at that time. The following day the car was sold. But Sam assured me that they would have other vehicles that would suit me. And he urged me to stay in touch. There is a Sheehy Ford dealership very close to my hotel. I decided to stop in there to see about a used vehicle. I did purchase a Honda Accord but decided to exercise my right to bring it back within 72 hours. From that point forward, everyone at Sheehy Ford treated me like a leper. No one was ultimately able to help me possibly find another vehicle, not even the General Manager or District Manager. Finally I returned the vehicle, I was disgusted. One thing I know in 37 years of the hotel business is excellence in customer service. Sheey Ford has none. I contacted Sam and he asked how I was and urged me to go on line and look at the used car inventory. I stopped in a few days ago with my $500.00 downpayment from Sheehy Ford. I met Tarak as Sam was off that day. Tarak had a Honda but we were not able to make the financial aspect work due to my credit history. Taral took me out on the lot and I test drove a Toyota Highlander which was nice but then I saw a red 2001 Acura that I knew would be the car I would drive away and own. I worked with Tarak and the owner of the dealership, Phillip Khoury who were so kind and exhibited great customer care. Even the repair personnel there and the drivers are all outstanding representatives of a fine organization. I drove the vehicle home and brought it back for some minor repairs. I still have only 2 minor repairs to be done and parts have been ordered to have that work completed next week. If you are in the market for a used vehicle, wherever you may live, stop in and see Phillip Khoury. He will treat you like family. Now I know why that dealership has been in business so long! They do it right! I absolutely love my car and the payments are well within my price range. Shame on you Sheehy Ford Marlow Heights!

Jay

10 de may. de 2013

I drive by almost weekly and there are always a wide variety of late model luxury and sports cars on the lot. It seems the inventory turns over pretty quickly which I thought was a good thing. I stopped by solely on the merit of the reviews I'd read about Philmark Motorcars on cars.com and wasn't really going to purchase a vehicle but there's no way these guys are that good. Well I was wrong, Jimi and Phil are an amazing team. Not only did I purchase a car today, but the deal was better than I could have imagined. Additionally, when I had to get the kids because my wife wasn't feeling well, Jimi told me to take the Acura and take my time. Needless to say, I'm more than satisfied with my purchase and the experience as a whole couldn't have been better. Jimi is the MAN! and Phil is top notch!!!

DMC

18 de abr. de 2013

Wow is all I can say my first time purchasing a car by myself and the customer service was outstanding Jimi is excellent as well as all the staff I felt so welcome and comfortable, Phil was wonderful to very personal with my deal I have recommended this dealer to several friends would return my self they made the experience so easy and stress free I can not say enough about this place.

Darryl K.

17 de abr. de 2013

I found a great car, perfect for the summer. Lexus SC 430 hardtop convertable. Beatriz, Jimmy, and Phil provided the best customer service by giving me all the time I needed with the car. There was simply no pressure. I have bought a lot of cars and this buying experience was one of the best. Phil gave me top dollar for my car and worked a great deal on the Lexus. I was completely satisfied with the deal. If you are looking for fine cars at great prices, visit Philmark. You will not be disappointed.

Ms. Atkins

6 de abr. de 2013

I ABSOLUTELY LOVED EVER ASPECT OF MY CAR BUYING EXPERIENCE WITH PHILMARK. THANK YOU SAM, PHIL AND THE ENTIRE STAFF! PHILMARK HAS NOW BECOME MY DEALERSHIP OF CHOICE!

CR

12 de feb. de 2013

I had a wonderful experience purchasing a vechile from Philmark. . . The customer service was excellent, every question was answered, they showed a real interest in what I looking for. I would tell anyone this is where they need to go to purchase their next vechile!!!! Thank You

fred

3 de feb. de 2013

I have driven by this dealership for years and have always noticed the nice selection of cars, but never stopped by. A few days ago I decided to stop (the low down payment sign got my attention, plus I was in need of a car). I walked in and was immediately greeted by Jimi Carr (perfect last name eh). No pressure, no hassle, just a simple pitch -- "let me know what you need and I'll make sure we get it for you". Then I was introduced to Phil Khourey, the Consummate professional. Both Phil and Jimi were extremely patient with me as I was indecisive and unsure as to what I really wanted. I even chatted with maintenance tech (Charles). He commented on the attention to detail that the owners give to each vehicle they purchase. Something as simple as a knob on the door must be replaced before its on the lot for sale. The owners drive the cars to identify any deficiencies, which are immediately fixed. Once I decided, Phil and Jimi made it happen. Yes, I drove away in the exact car I had been looking for. I give the facilities a 5-star because the bathrooms are clean. (attention to detail).

John morgan

18 de ene. de 2013

Really enjoyed the experience and love the Cadillac!

Mrs. Morgan

16 de ene. de 2013

I've been looking to purchase the Lexus RX350 for quite some time. I decided to expand my search through Cars.com and stumbled upon the Lexus RX350 I was looking for at Philmark Motorcars. It had everything I wanted, low mileage, all the bells & whistles I became accustomed to in my Lexus ES350, and a very competitive price. After 2 days of exhaustive searching, I decided on taking the next step and check out the actual Dealer. You can buy a good car anywhere, but having a great dealer makes the transaction so much better. Who wants to buy a vehicle and feel like they are getting ripped off or cheated somehow. I am a firm believer in reviews. I read each review about Philmark that was available on Cars.com and even some from other sites. The overall reviews were very good and confirmed my decision to give them a call. I sent my info to the dealership and was contacted by Sam Hawa almost immediately. He gave me more information, and we set up an appointment for me to see the car. Once I got there Sam had the vehicle front and center with keys in hand. I was able to look it over and test drive it. Sam went through the process with me and once I agreed, they were even able to call someone to give my ES350 an on the spot appraisal! Wow, I was impressed! Once Sam was finished getting all my information, I was introduced to Phil. He offered me something to drink even lunch. He thoroughly explained the process and the paperwork. He answered all my questions, and never lost interest in my business, even when there was a buyer looking at a Porsche. Sam was very friendly and Phil was very professional, they made a great team in order to provide me with such excellent service. Needless to say I got the vehicle at a GREAT price, no hassles, and more importantly no pressure. I am positive that when I look to make my next purchase, if the vehicle I am interested in is on that lot, I will definitely go back to Philmark Motorcars in Camp Springs Maryland

Paul O

14 de ene. de 2013

Perfect dealership. They were outstanding in customer services, value for money and professional curtsey. They even picked me up from the station.

Bneo41

20 de dic. de 2012

I got a great deal and dealing with Mr. Koury was easy and pleasant. I found the car I was looking for and the price I felt was a good deal.

Bneo

20 de dic. de 2012

It was surprisingly a pleasant experience! I just stopped in to look at the Honda CRV I saw on the lot as I was passing by. I was in the market for something but wasn't sure what but the Honda was appealing and I had looked at one at a Honda dealer. I expected to look and then go to a new Honda dealer to purchase but Mr. Koury made me a deal I couldn't refuse. I went home and thought about, came back and drove out with my 2010 CRV! Best price within 75 miles for such low miles. I also got a better warranty than I was offered at the Honda dealer. Very Happy!

Atucker313

27 de nov. de 2012

I had an exceptional experience with these two awesome gentleman . I will be coming here forever . Before I was stuck in a car that wasn't reliable at all . I voice my concerns to Daniel he did his magic along with Phil and got me into an extraordinary reliable car . My daughter and I are riding with confidence . The whole process was smooth and very professional . I will be sending more customers here . This is a lifetime partnership in my eyes . Philmark Motors you Rock !!!!!!!

Rachael

27 de nov. de 2012

I've always had my heart set on a Dodge Charger, I would spend hours on the internet looking for the perfect one. One day, I came across the Dodge Charger at PhilMark motorcars and I fell in love just with the pictures. I emailed the location about specifics and Daniel was more than helpful in answering my questions. I decided to take a trip out to Maryland, although I am 7 hours away in Ohio and it was worth it. When we first first pulled up, we were greeted by Sam who allowed us to test drive the Charger as long as we wanted. Phil showed respect to the customer and we put together a fair trade and finance deal for both parties. He went through everything and explained the documents thoroughly. I am extremely satisfied with my purchase and I would highly recommend Philmark for your used car purchase.

David Aguilar

6 de nov. de 2012

The car salesman Jimi Carr was wonderful. He made the process very smooth and was very helpful in my decision to buy a car. Even the owner of the dealership came out to assist me in buying the car. I would definitely recommend this dealership to anyone.

Yellow Corvette

26 de oct. de 2012

From the initial contact to the final signature the process went smooth. Philmark showed respect to the customer and we put together a fair purchase/trade deal for both parties. I would highly recommend Philmark for your used car purchase.

Lucas Okie

22 de oct. de 2012

My wife and I were looking for a small SUV, specifically Audi and we found one in Philmark Motorcars advertized by Cars.com. The advertisement was short and simple but truthful. We contacted Philmark Motors and arranged an appointment. On our appointed time, a sales person who was very polite, greeted us at the door and professionally took us straight to see the vehicle and gave us the opportunity to test drive. On arrival back at the dealership, we were asked if we like it and if we had any guestions. While our application was being checked\processed, we were made comfortable. We were politely taken to the finance office where the applcation was explained to us; document by document. On closing, the vehicle that was clean, was taken for cleaning again and well polished. The gas tank was refilled. We were so amazed with their professinalism, courteousness and politeness. Thier facility was very clean as well. I will definitely recommend my friends, families and co-workers to Philmark Motorcars if they need good customer services while shopping for vehicles in excellent clean condition. Philmark, thank you, my wife loves her new vehicle. Se you soon!

Karen in the Benz

11 de oct. de 2012

Most people appreciate good customer service and more accurately stated, most people expect good customer service and oftentimes the expectations are unrealistic. However, my experience with Philmark Motorcars was nothing less than exceptional and I highly recommend this dealership.After leaving your dealership in my new car, like most others, I was enthusiastic and very well pleased and my initial intent was to immediately pen a thank you note; however, I decided to wait. The excitement generated by a new purchase, especially a major acquisition always ignites almost euphoric happiness and the following days can bring about buyer?s remorse. Human nature causes us to second guess what was previously regarded as a well thought out decision. Well, it has been a month and I can honestly report that I have not experienced one second of remorse. As a matter of fact, I am still excited about each joy ride! This is due in large part to the professionalism, courteous respect and no pressure to buy exhibited by Phil and Celdrick. Celdrick and Phil are an awesome team. Celdrick's ability to recommend the perfect car choice is amazing. His knowledge and patience parallels with his professionalism and made my car buying experience pleasurable. Phil has extrordinarily exemplary business acumen and answered questions before I could even ask. His professionalism and superior customer service is exceptional. As a matter of fact, I look forward to making future vehicle purchases from Philmark Motocars.Like many, I have experienced the impact of these economically challenging times. More importantly, the Philmark team demonstrates a high degree integrity and respect which is highly valued. Bottom line, I am happy to recommend Phil, Celdrick and Philmark Motorcars.

ddehavenjr

5 de sep. de 2012

PhilMark Motorcars in Camp Springs, MD was exceptional in every sense. Im not a seasoned used-car buyer and was skeptical of buying used and was further considering the benefits / risks of a smaller dealer vs. a major dealer. PhilMark Motorcars put all of these concerns and thoughts to ease. I worked directly with Phil and Cedric, both were professional and easy to work with in every sense. Phil and I talked the day before we looked at the car and came to a tentative agreement. When we arrived, the car was there and in excellent shape as promised. It should be noted that we looked at 12 + cars over the course of 2 weeks and while often the dealer assured us the car was in great shape or had normal wear, the truth was there were often glaring cosmetic issues that were too hard to overlook for the asking price. Phil was very reasonable with the price and there was no haggling. We discussed for a few minutes and came to an agreement. The final offered price was well under the KBB price and as I said, the car was in excellent condition. We had the option of financing through a Credit Union or through the dealer. Phil was able to match our credit unions rate which was the lowest around (we compared rates over a 2 week period between numerous dealers and banks). And without going into too much detail, Phil went above and beyond in this area. To provide some contrast, two days earlier we were at a dealer in Leesburg, VA and were given a firm no on both a reduction in price and their 3.99 interest rate this was after the sales guy going back and forth with his manager for 45 minutes and wasting part of our afternoon. It goes without saying that its important for you to trust your dealer or anyone youre making such a significant purchase from. Within minutes, Phil established great credibility and trust. There were no gimmicks, no back and forth. He was honest, straightforward, willing to work with us and extremely easy to work with. I live in Leesburg, VA and there are dozens of dealers between me and PhilMark Motorcars. We visited Leesburg, Sterling, Tysons, Wheaton, Gaithersburg, among others. I would do business with PhilMark again in a minute. The feeling of working with an honest person and getting a good deal is what everyone wants when buying their car. Thats exactly what you get with Phil and PhilMark Motorcars.

suv acura

10 de ago. de 2012

service good work with my credit situation. would recommend

siclair

3 de ago. de 2012

i' just purchase a honda civic for my daughter at philmark motor cars (this makes my fourth car purchased since 1999) and the process was very smooth and professional. and the staff exspeically my sale man (cedric) was top of the line. (also the owner and sales manager) i' would and have advise friends to this dealer ship. right on philmark motor cars.

umoja

3 de ago. de 2012

i' have purchase three cars from philmarkmotorcars since 1999. and every time starting with the owner i've been handle with the most respect and cuctomer service. so i' purchae a nice honda civic for my daughter and she is very happy with her first car. thank to my salesman (cedric whom was very honest and helpful) also to the entire staff. (owner and sales manager) five stars for phipmarkmotorcars.

maxim

2 de ago. de 2012

I Just bought a Firebird and honestly the staff went out of there way to make it happen, since i was a first time buyer i was really worried, but Sam assured me and walked me through the steps with patients. They treated me as a customer and not as a number. I would recommend them and i will be a customer for life.

JR Junior

2 de ago. de 2012

I am a busy real estate agent who has been looking for a new car. I called Philmark during my shopping around who was extremely helpful in answering my questions and giving me the best idea for what car suited me. Not only did they find the right car for me but the process was completely hassle free. Phil, the owner, personally took the time to answer all of my questions and show me the different qualities of each car. He also gave great insight into the maintenance of the vehicle and what to expect down the road. I could not be happier with my decision to go to Philmark it was truly an amazing experience.

Big Daddy

14 de jul. de 2012

I bought several cars from Philmark and I will keep buying. I had some bad experiences at other places but Philmark always treats me with respect. I will come back and refer my friends and family.

marcus

14 de jul. de 2012

these guys were verry helpfull and easy to deal with. i will deff recomend making it your first stop when your shopping for a new/used car. my thanks go out to all of the guys at philmark. Mark Wolfe

ELLee

12 de jul. de 2012

My daughter called Philmark and spoke to Sam inquiring about a Lexus IS 250. He told her the car was still available and that I would be over to test drive the car. I drove the car and found it to be very nice. I bought the car the next day. The dealership agreed to fix any minor problems or take the car back if my mechanic finds any problems with the car. Since this is usually a quality product I expect everything to be okay.

jayvince

3 de may. de 2012

Outstanding experience! As an African American male, it has always been a challenge for me when visiting a car lot thats loaded with expensive cars. The average salesman at most car lots I've visited, treated me as though they thought I could not afford any of their vehicles, so they usually don't even speak to me let alone ask me whether or not I need help, or whether I've been helped. I knew right away that that would not be the case, when I visited Philmark Motorcars. Right from the beginning, the people were friendly and professional, and treated me like royalty. I am one of those people who takes their time and has to think about it for several days before making a decision. I never felt like I was being rushed into a purchase decision, and they even allowed me to drive their vehicle and keep it overnight for several days (with a dealer's tag on it), while I debated whether to purchase the vehicle. this is all while I had not signed any kind of paperwork indicating that I would even be buying the vehicle. It really means a lot to me when a dealer will go above and beyond the call of duty to please the customer in order to gain the business. This is what good customer service is all about. During the buying process, I sadly lost my 92-year old grandmother. The Sales Manager expressed his condolences, and allowed me to grieve the loss without hounding me about returning their vehicle along with the dealer tag, which I kept for several days during the bereavement process. They even agreed to fix some minor problems that I noticed on the vehicle (squeaky door, missing piece of plastic on roof seal, etc.) at their expense. Again, they agreed to do all these things without having any kind of commitment of purchase from me. Therefore, I am happy and proud to recommend Philmark Motorcars as the auto dealer you definitely need to check out before making any decision on all future vehicle purchases. I ended up buying the vehicle (a used Toyota RAV4, in excellent condition, with relatively low miles). This dealer does not have the largest selection of vehicles, but the vehicles are all high quality vehicles. I can honestly say that there was not a vehicle on the lot that I would not have minded being the proud owner of. Should you decide to stop in for a visit, be sure to ask to speak to Mr. Kevin Gentry (the Sales Manager), and please let him know that it was this wonderful reference that sent you his way.

eddings

28 de feb. de 2012

I purchased an XC Volvo on 2/18/2012. The experience was an excellent one. Phil (the owner), and Kevin G. (Sales Manager) are very professional and organized. They stand by the terms and policies of the company. I referred my daughter and she was treated extraordinarily well, and is very happy with her Volkswagen Passat.

kusimak

24 de feb. de 2012

THEY REALLY DELIVERD WHAT THEY PROMISED ME, I WAS A FIRST TIME BUYER AND HONESTLY AND TRULEY SAM DID TAKE EXTRA CARE OF ME BY SHOWING ME MY OPTIONS, WENT OVER THE CAR COMPELETLY AND HE WAS EXTREMLY FRIENDLY AND VERY PROFFESIONAL. ONCE I TOLD HIM ABOUT THE CAR I LIKED HE WENT ABOVE AND BEYOND TO MAKE IT HAPPEN. MR PHILIP PERSONALLY GOT INVOLVED IN THE DEAL WHICH WAS THE OWNER AND I WAS REALLY IMPRESSED BY TREATING ME LIKE A CUSTOMER AND NOT A NUMBER. I WOULD RECOMEND THIS DEALERSHIP WITHOUT HESITATION.

PatKohli

26 de ago. de 2011

My wife and I bought a 2005 BMW 325x1 two months ago. The sales staff at the time promised to 1) buff out the milky headlight, 2) replace the mats and 3) replace some tools when the tags came in. Last week my wife called to ask where the tags were. Staff said they did not know. My wife got understandably upset and they acted ignorant. My wife called back to try to talk to the manager and got hung up on. I called on Monday this week and told Kevin, the Sales Manager, that the tags were expiring, we were owed certain things and we have not gotten them. Kevin, the Sales Manager, claimed ignorance about the tags and what was owed, but that he would look into it. I gave him our VIN and faxed him what his sales staff drew up. At some point he acknowledged that PhilMark owes us tags and the other things. I told him I could get the tags here and the other things for $400 to $500 and that I do not want to drive back and forth to PhilMark more than once because we are over 50 miles away. The next day, which was the day the tags were expiring, I understood that he had the tags and other items and that my wife should drive up there to get the tags put on and collect the other items. My wife called to confirm and she understood him to say that he did not have the other items. She told him to Overnight the tags and she called me and told me that Kevin would not be able to get it all resolved before the tags expired. Kevin had also asked me to fax back to him again the list of items, and I wrote on there that I was unhappy with PhilMark's performance - could this possibly be a surprise? Kevin called me back while I was in a meeting to tell me that he was surprised, and that my wife had been rude, and that he had only had that job for two weeks. I explained to Kevin that PhilMark had at#$^ed over my wife - how would he feel if someone took away his tags so he could not legally drive his car? Of course my wife is upset with PhilMark and it shows - don't be surprised! I explained to Kevin that he was working for an organization that apparently did not always do everything right and he had to deal with the unhappy customers that is part of that job he has. Kevin also told me that PhilMark now only honors obligations in writing on one of their "We Owe" forms. My wife called PhilMark back the next day and she says she talked to Kevin, but the person she talked to said they were not FedExing the tags, but that she should - get this - drive up there and when she is stopped and cited by the police for driving on an expired tag, Philmark would pay for it. I told her she could not have been talking to Kevin because he would have put that on a "We Owe" form. For those who don't know, it is not contractually binding for one party to pay another party to do something illegal when the other party gets caught. I'm thinking small claims court at this point - I don't see any point in trying to continue to talk to these amateurs.

Xosquidinkxo

29 de dic. de 2009

Well, I gave Philmark Motorcars the review that I did, because they have great customer service. They treat everyone, and I mean everyone, with the respect they deserve no matter what. They have great deals with cars, and if you could not afford the car that you were looking at and wanted, then they would work with you to get the price down to the amount you both can work with. Also, when i was talking to the owner, Marc, he said that Philmark has alot of experience, because they opened about seventeen years ago. It is nice to know that the people/ company fixing your car has enough experience to know exactly what to do. Philmark's workers are very nice, and listen to everything you have to say about the problems with your car, and by the time your car is finished, all the problems are gone.

james9

10 de jun. de 2007

My wife and I bought our vehicle from Philmark Motorcars on December 2005, ever since, every time when our vehicle needs service we take it to Philmark Motorcars. We have been very happy with over all experience with the dealership and the crew that we have been dealing with. We are planning to buy a second vehicle shortly and my first and last stop would be "Philmark Motorcars". We like to thank you for making us part of your family because you guys treaded us like one.Sincerly,James

CARMEN

7 de jun. de 2007

My wife and I purchased a 2005 Mercedes S500 from Mr John Harb in March of 2007. The service we received was excellent , these guys went over and beyond to make sure that we were completely satisfied. There were a couple of minor imprefections with the car , John scheduled an appointment the very next day, provided us with a loaner car and the car was ready that evening. These guys are the best. I would recommend anyone to purchase a car from Philmark Motorcars. Thank you Philmark, we love our BENZ.

juventud

29 de may. de 2007

I bought a mercedes benz S430 on may 2007 and all I could say is thank you philmarkmotorcars for making my buying experience a good one. I love my car and I would certainly reffer my friends as well.

riqnmd

6 de may. de 2007

I purchased a 2004 BMW 545i from PhilMark Motorcars in March 2007. PhilMark advertised the car as having a BMW sports package, but the car did not have the complete BMW sports package. The car should have had the 18' sports wheel, but PhilMark switched out the tires and I ended up getting 17' wheels. When I found out I was misled, I contacted PhilMark to correct the situation. I spoke with the saleman, John Harb, as well the co-owner, Mark Khouri about the issue thinking it was simply an oversight. PhilMark was basically unresponsive and winding up telling me that I should have known better. I've currently filed complaints with the Better Business Bureau as well as the Maryland State Attorney General's office. If PhilMark continues to avoid me, I will take them to claims court. PhilMark sells decent vehicles, but beware of their shady business practices.