kellyannod88

26 de oct. de 2016

I've had a lot of bad experiences at Ford dealers ever since I purchased my '17 Fusion Sport. I went to the Pleasantville Ford as a last ditch effort to save the car before I just returned it to buy a Chevy instead. Lenny and Wayne at the Service desk are friendly and prompt. They listen to the issue and try to find a resolution. They ended up involving Tom, the service manager - who absolutely went above and beyond to find the parts I needed - even though other dealer's service centers had told me they were unavailable for my model or backordered). He personally called me and kept me up to date on everything. (I had other service managers from other locations tell me my car didn't come with the parts I was asking for, so they couldn't be bothered.)When I brought the car in, it was looked at immediately. John at the service desk was quick and friendly and knew everything about why I was bringing it in - even though I had never spoken with him before. Anything they couldn't fix due to other parts actually being backordered - they didn't charge me the labor fees because they couldn't fix everything at the time. I'm still frustrated with Ford as a company for everything surrounding this car. I don't believe new models should be launched/sold until the kinks are worked out and the parts for any necessary repairs are readily available. But the service center at Pleasantville is great - and renewed my trust in a company I was ready to walk away from.

Xratty

12 de oct. de 2016

I dropped my 2012 Expedition because of engine trouble was told I need a new engine and that it was covered under warrenty. Over 2 months 10 weeks in total I was never given an update I always had to call it was always one excuse after another. Finally when it was return to me a day later engine seized again. I was told they didn't properly connect coolant hose. Next day I return to say everything working great. I get in the car and check engine light come on. This is was crazy. By the way when I picked up car the first time after 10 weeks they never even cleaned it. It was filty and full of bird poop. In addition they told me that they would pay for my 2 car payments since they had it so long. It took another 9 weeks to finally get my check. The poor customer service it the worst I ever experienced. Owner was no help either.

Gc266241

19 de mar. de 2016

After calling 3 dealerships in the area that either weren't open for service or had a long wait list. I called the please tolls location and the man on the other line was so sweet and patient. We came later than we originally intended but he was still able to slit us in for a battery change. From the phone to service in person David was respectful, kind, joyful, and efficient.

Westside1c2

20 de dic. de 2015

While I cannot speak to any of the other comments here, I have to say this dealer was an exceptional place to buy a new vehicle. I have dealt with many car dealers in the past, some good, some bad. My experience in purchasing a new Ford F-150 at Pleasantville Ford could not have been any better. I dealt with Cheryl and there were no gimmicks or games, just honest and courteous service as we worked through what I wanted and what they could do for me. Even better, there was no pressure applied at all. Needless to say I am now the proud owner of a new Ford F-150 and know exactly where I will be when I need to buy another vehicle.

CarBuyer44

24 de nov. de 2015

Terrible experience. I went in the dealer knowing exactly what I wanted - Metallic Titanium. Spoke to Mr Hernandez who knew little about the car and tried to get me to buy a black SEL. He said that during the Friends and Family event they wouldn't look around at other dealers inventory. I threatened to leave and he quickly changed his story acknowledging the car he wanted me to buy was not even close to what I came in there wanting.I then tried to get an appraisal of my trade in. Mr. Hernandez insisted we fill out a "sales order" before contacting his manager for the appraisal. By the time that he was done doing so, the manager was "busy" and I was told I would have to wait another 45 minutes. Mind you, this was 11AM on a Tuesday and I was the only one in the entire dealership. Needless to say I walked out.With excellent dealers a short drive away, do not waste your time at this dealer. One of the worst experiences ever.

Sammy

3 de oct. de 2015

the pleasantville ford customer service is solid. However i bought a new ford explorer 2008 from them and it now has transmission issues after 80k miles. Plus i bought a used 2010 Ford Fusion with 20k miles and now has 54k miles and that has transmission problems. Overall I will not buy a Ford vehicle again. Nothing against the dealership. But the vehicles I bought both have problems. . That shouldn't happen so early in both vehicles life span. Dont buy Ford Vehicles.

Happy Guy

6 de may. de 2015

I have a wonderful experience both with the sales and service department. Salesmen never up sold me the price was the price ,no business office being pushy selling crap I didn't need. The service department was the lowest price in the county. I am very very please with this dealership very honesty and trustworhty.

Kevin McLynn

3 de sep. de 2014

I had a very poor experience with repairing my 2005 Freestar. I see a theme in these reviews with the quality of work from the service department. I was billed for a computer replacement, but I don't think it was replaced. I had to return with the same symptoms, and that's when the computer was replaced. They said we put in a different one just in case, and charged me an additional $300 to replace a wire from the computer to the transmission. So $1500 later, I was warned by Frank, the service manager, that if there are any more symptoms, it's got to be something else. Well, two days later, same problem. So basically, they got $1500 from me by guessing about the problem. They would have taken more to try to find another problem, but I traded in the Ford for a Honda. I even tried to talk to the general manager, leaving two messages about replacing the van with an Explorer, but didn't get one call back. No more Ford's for this buyer, and certainly not from Pleasantville Ford.

Carlos Bernard

17 de jul. de 2014

An excellent dealership providing attention to customer service, followup and customer care.

chappaquamom

12 de ago. de 2013

Charged more than competitive Ford dealerships. Service desk a little gratuitous but ok on intake and payment. Service mgr in back lot has got a major attitude problem. Misdiagnosed problem and so had to pay twice to had to fix. Overall the worst repair experience I've had in 20 years in Northern Westchester. AVOID if you can.