themrtuttle

25 de jun. de 2021

This review pertains to my experience with the service department. I'm relatively new to the area and had to have my Honda vehicle serviced due to a regular maintenance reminder from the car. It was a major maintenance item involving transmission oil change. The assistant service manager who helped me was Alexis. Perhaps due to the lack of sleep the previous night, I stumbled into the service department 10 minutes late to my appointment and fumbled through communicating my somewhat complex request, which was to do regular maintenance and install an accessory to the vehicle. Alexis was extremely understanding and very nice in listening to me and checking me in for my appointment. I was a bit surprised when I received a higher-than-expected estimate for regular maintenance since this maintenance cost less when I lived in a different. I mentioned my concern to her about the cost discrepancy. However, Alexis very kindly walked me through the maintenance items, communicated to me what were the core maintenance items that are required, and explained to me what items on the estimate caused the difference between the amount that I paid to do same maintenance in the previous state and the amount that was quoted at Pohanka. Alexis understood my reservations as a customer and went out of her way to make sure I understood what I was paying. Throughout this whole interaction, which may have been stressful since she had to explain unexpected costs with an anxious customer, Alexis was polite, patient, and professional. It definitely made my day. I also had a positive experience with the bearded gentleman who was working in the parts department (wish I can remember his name) on the same day. To my chagrin, one of the accessories that I was trying to order was not available. He looked up the inventory and realized it was back-ordered, with no timeline provided as to when it would be available to order. As this particular accessory was essential for my travel next week since it was the crossbar for the roofrails, I was concerned as I wouldn't be able to install a cargo box without this part. Although he couldn't really do anything about it - he explained the general supply chain crunch that has been plaguing the industry - he looked up Honda locations that may have the part after doing inventory check via the system and kindly wrote me two locations that may have them. Note that going above and beyond to do this for me would neither benefit him nor Pohanka in any way as it wouldn't lead to parts sales. I would've completely understood and walked away with the explanation that due to supply chain issues, he couldn't help me. Nonetheless, he helped me identify these two locations. I called one dealership that he provided soon thereafter and was able to put a hold on the crossbars. I successfully purchased the part a few days after from that dealership and can now prepare for the upcoming trip. It may have been a small gesture for him, but the gentleman at the parts department was tremendously helpful. Overall, I'm really happy with the service experience.

Deb Spealman

13 de ago. de 2021

Seamless and efficient for my first visit. I was concerned ,as I had been hearing about unauthorized services being performed there. Happy that it was a pleasant experience!

Mary Peterson

30 de jul. de 2021

Pohanka resolved the issue to my satisfaction. Thank you Pohanka! I am a first time Salisbury Maryland Pohanka Service customer. They were recommended as a good service provider. I took my car there today and was scammed big time. I took my auto for a B123 service. I was told that it would be approximately $300. I authorized the service. When my car was ready, the bill was over $600 dollars. They put on 2 new tires and were charging me for those. I did not authorize the tires. They said they came out and spoke to me BUT THEY DID NOT. Come to find out, there was another customer with the same name. They talked to him and he authorized 2 new tires. Did he have a nail in his tires or did I? Did I get 2 new tires for no reason because his tire was the one with the nail in it? Could not get any GOOD answers. Had to pay for the tires because they had put them on. PLEASE be careful if you go to this dealership for service!

Warren Miller

18 de dic. de 2020

Caleb and Taylor were fantastic to work with. Great experience.

Alicia Carroll

19 de may. de 2021

Todd was awesome when I brought my 2018 Civic in for AC troubles. He was extremely helpful in getting my car into the service shop to be fixed and always called me to give me updates. I had previously tried to call a Honda dealership closer to me and never got a response after multiple attempts.. but Pohanka took my car right away and communicated every step of the way. Their customer service is fantastic. Pohanka will forever keep my business! So happy to have cold air blowing for the upcoming hot weather! You guys rock :)