Heffer

14 de sep. de 2015

I bought a pre owned Acura from Tony Bugeja and my entire car buying experience was wonderful! Tony and Cy stayed late on Labor Day to make sure the deal closed and were most patient and helpful. I would definitely recommend Tom Williams and Tony Bougeja to my family and friends!

Stephanie

24 de ago. de 2015

I recently purchased a 2016 Macan S from Bernard Abu-Jowdy at Tom Williams Porsche. I am extremely satisfied with not only the Macan but the level of service and attention I received. Bernard was attentive to every detail from start to finish and made sure I found exactly the Porsche I was looking for. He stayed in constant contact with me, answered all of my questions and made sure the process of the paperwork was painless. He has continued to follow up assuring me that they are there to help with anything I need. I would highly recommend Tom Williams Porsche and Bernard.

Accord

24 de ene. de 2015

Great customer service. Mr. Wilson took good care of us and we enjoyed his company. . Love the new-used car .. He even filled the tank for the ride home .. papers all in order with Car Fax .. no haggling, good deal

chucksparks

9 de ene. de 2015

I was shocked to be told that if the Dealer sells you a CPO Porsche Panamara with heavy road noise or bellowing tires (due to cupped tires prior to purchase) , the consumer has little or no recourse. The CPO manager. Jim Hardy, says sorry however tire tread is considered in CPO but not cupping or noise. I had contacted Dealer next day after my purchase of vehicle about the noise and vibrations. Service ask me to bring to them in which the result was "cupping tires" diagnosis and those expenses are not covered.I actually expected "So sorry Chuck for selling you a $60k car with bad tires, let me make it right by taking care of it. I hope you forgive us and know we take care of our customers and we do not sell vehicles less than best since we charge a premium for Certified PreOwned Porsches."Sadly the above is not what I received, to the contrary. I guess I will suck it up and buy my own tires to fix and not consider purchasing from Tom Williams Porsche of Birmingham for a long while.

Gary

21 de dic. de 2014

I'm a long-time multiple Audi owner and I lusted after the 3.0T Audi A6 Avant Quattro from the day it was released in 2009. But there was no way I could justify the price for a new one, so I resigned myself to years of waiting for my ideal car to become available as a lease return or one-owner trade in.After several near-misses, at 1:00 a.m. on a recent Monday I finally spotted the ad for the car posted on Autotrader by Tom Williams Audi. This car appeared to meet every criterion that I had established: 2011, one-owner, low-mileage, meticulously maintained, southern state, clean carfax, with exactly the colors and options I would have specified if I had ordered it from the factory. The single requirement that it didn't appear to meet was designation as CPO. I immediately sent a voicemail, text and email to the dealership, following up with a call to the dealer later that morning.Buying any used car online sight unseen can be an exercise in frustration because of the many opportunities for miscommunication and misunderstandings. Couple that with my propensity to be an automobile dealership's worst nightmare, and Hannah Griffin was the poor soul who drew the short straw. But she handled my demands (foremost of which was that it be designated as CPO) and subsequent negotiations with aplomb, always professional, courteous and pleasant.I decided the best way to finalize the purchase was to personally visit the dealership and, if satisfied, drive this car home. Hannah rearranged her schedule to allow her to meet me at the airport and drive me to the dealership, and when I finally cast eyes on the car I could hardly believe my good luck. It had indeed been certified, so that was the final seal of approval for me. In no time I had presented my personal check, signed the documents, taken possession, and driven away. It was en route to my intermediate destination, Huntsville Alabama, that I began to become aware of issues that I had overlooked in my haste to take the car. Even a CPO isn't going to guarantee a problem-free experience, and this was no exception. After all, it's still a used car. But by the time I arrived in Huntsville I was steaming mad and on the phone vented my frustrations directly to Jim Hardy, Tom Williams Audi's used car sales manager. Jim was as courteous and professional as I had found Hannah to be. To make a long story less long, after several conversations with Jim and Hannah and an unannounced visit to Audi of Huntsville, I determined these were fixable issues and, even though Jim would have refunded my money, I wanted to keep this car. Jim and Hannah extended themselves to meet my demands more than many people could reasonably expect, including a personal face-to-face meeting with me in Huntsville to ensure my satisfaction. I don't know of any dealership that would go that far to meet a customer's needs. They personally coordinated with Audi of Huntsville to resolve all of my issues, and one day later I was enjoying a long drive home to San Antonio in a virtually flawless A6 Avant Quattro Prestige, content that I had made the purchase of a lifetime.Any dealership can sell a car. The true measure of their worth is the manner in which they address problems. Tom Williams rose to the task in exemplary fashion. Loyalty isn't earned by the car, it's earned by the dealership. Tom Williams Audi has earned my loyalty and Audi of America should be proud to have such a representative for their products.Bottom line, should the occasion ever arise, I would go out of my way to buy a new or CPO Audi from Tom Williams Audi in Irondale Alabama. No one is going to be more fair to the customer, and no one is going to stand behind their sale as well as they will. Believe me when I say, if they can satisfy me, they can satisfy anyone.

Ararom

11 de feb. de 2014

i cannot brag enough about this car dealership; specifically Bernard. This has been the easiest vehicle purchase ever!! If u want great service and phenomenal car salesman; call Bernard!!!! Highly recommend

melgwebb

2 de ago. de 2013

We started working with Hannah online and via phone several days before our trip to Tom Williams' Porsche. From the very beginning, Hannah was friendly and courteous. She went above and beyond to answer all of our questions, and she even sent us directions to the dealership. When we arrived, we were greeted by Hannah. Hannah introduced us to Cy, and he took great care of us during our visit. He offered us drinks and snacks multiple times, as our visit was fairly lengthy. Cy made sure that the Porsche was in tip top shape. He also had the Car Fax and service records for us. He made it easy for us to decide on buying the car. Before we left, Hannah took a photo of us by the new car. She surprised us with this photo in a very nice frame, as a gift for our wedding anniversary. About a week after we bought the car, Hannah called with another surprise--an invitation to attend the Porsche Ultimate Driving Experience!! We were very impressed with Hannah and Cy. We live three hours away, but we will have no problem taking the trip to Birmingham for our next vehicle purchase.

car4ask

30 de jul. de 2013

I was very pleased with my experience at Tom Williams Porsche Audi. In particular, I was extremely pleased with my sales advisor, Steve Huett, who went over and beyond to help assist me in finding the perfect car. I initially came in looking for an SUV, but ended up looking at a sports car. He was very patient and demonstrated each and every model thoroughly so I could decide which car would best suit my needs. Additionally, he took the time to review all the possible options, which are many on new Porsche vehicles. In the end, I selected a car that was not in inventory at this particular dealership, so Steve went out of his way working with the sales managers to locate the exact car with all the same options. During this time, he never bothered me by calling excessively. He only contacted me when he had new information or a new development that pertained to my questions or concerns. If you go into this dealership and you want a personable, knowledgeable, and genuine sales advisor, ask for Steve Huett.

jmk2750

25 de abr. de 2012

Second car purchased, another certified C2S Coupe, car was as described. upon arrival everything was ready was in and out at minimum time, financing as great, delivery was outsanding.